Service design – User Experience Podcast: Recent Episodes
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Running a digital team from the other side of the world Photo: Eco Dalla Luna Transcript Gerry Gaffney This is Gerry Gaffney with the User Experience podcast. My guest today is a designer based in Aotearoa, or New Zealand. He’s currently working at the Government Service Innovation Lab, which is part of the Department of Internal Affairs in Wellington, I ... Read More
Supporting contextual design with models that communicate and enable interaction Transcript Gerry Gaffney This is Gerry Gaffney with the User Experience podcast. Today’s guest is the inventor of contextual enquiry or inquiry, depending on your neck of the woods; a fundamental user research method. She’s received a lifetime award for practice from the ACM. She co-founded InContext Design in 1992 ... Read More
What is service design, and how does it relate to UX? Transcript Gerry Gaffney: This is Gerry Gaffney with the User Experience podcast. Today’s guest is an interaction and service design consultant, writer, lecturer and researcher. He’s worked on a large range of diverse projects, from film to healthcare, to transport and to marketing with a wide range of organisations, ... Read More
Nina Simon talks to Gerry Gaffney about designing participatory experiences. How can institutions encourage, support and scaffold engagement in the pursuit of “Me to We” design? Transcript Gerry Gaffney: This is Gerry Gaffney with the User Experience podcast. My guest today did not get to realise her childhood dream of designing pinball machines. However, she has worked with NASA and ... Read More
Ben Kraal talks to Gerry Gaffney about conducting research for the Airport Of The Future, about frames and mental models, and about how services are co-created. Image: Airport icon designed by Wilson Joseph from The Noun Project, Creative Commons – Attribution (CC BY 3.0). Transcript Gerry Gaffney: This is Gerry Gaffney with the User Experience podcast. Regular listeners will know ... Read More
Good customer support practices Transcript Gerry Gaffney: Joel Spolsky runs Fog Creek software, who make FogBugz bug tracking software. He’s also written User Interface Design for Programmers and Joel on Software. In between, he maintains the Joel on Software blog. Joel, welcome to the User Experience Podcast. Joel Spolsky: Thank you for having me. Gerry: Recently, you wrote an article ... Read More