People Profits & Purpose Podcast with Nick Psaila: Recent Episodes

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What if you could create 90 days of content in a couple of hours? Not rushed, crappy filler — actual quality posts, videos, and emails, scheduled and ready to go.

In this episode, Nick breaks down the exact system he uses to turn one coaching session into a full content package — podcast scripts, LinkedIn posts, Facebook, Instagram, email, YouTube titles, hashtags, and more. All from a single transcript run through AI.

You'll learn:

• Why "posting in the moment" is killing your content game
• How to build a simple content calendar that plans a month ahead
• The AI multiplier method Nick uses to 10x one piece of content
• How to batch-record a full month of content in under an hour
• A simplified starter version if you're just getting going

Whether you've got a full team or you're doing it solo, this episode gives you a repeatable machine you can build right now.

The goal isn't to go viral. The goal is to stay consistent. Consistent presence beats occasional brilliance.

All the links:

S3 Coaching Programs https://www.elitegroupcoaching.com.au/programs

Got a question or need some help? Ask us at https://upcoach.com.au/contact

Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

Or on Instagram https://www.instagram.com/upcoach.coaching

Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

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You've got a database full of past clients and old leads sitting there doing absolutely nothing. Could be 50, could be 300, could be a thousand. Every single one of these people already knows you, already trusts you, already bought from you — and you're ignoring them while spending thousands chasing cold strangers.

In this episode, I share the exact 5-email sequence I use to wake up dead databases — the same sequence that took my own list from 25% open rates to 58%, and turned a bloated 6,000-contact list into 2,000 engaged buyers.

The results from my own database: Started with 6,000 contacts at 25% open rates. After running the sequence and cleaning non-responders, I got down to 2,000 contacts — but open rates hit 58–60%. Double the industry standard. And now we're making sales.

Write these 5 emails this week. Send all 5 within 10 days. Don't stretch it. Keep the momentum. Your past clients are 10x easier to convert than cold leads — stop ignoring the gold mine you're already sitting on.

🔗 Want help crafting these emails for your business? That's what we do in our S3 coaching programs. Links below.

Keep it simple. Keep it structured. Make it scalable.

All the links:

S3 Coaching Programs https://www.elitegroupcoaching.com.au/programs

Got a question or need some help? Ask us at https://upcoach.com.au/contact

Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

Or on Instagram https://www.instagram.com/upcoach.coaching

Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

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I recently got 5 quotes for a garage door. Five companies came out, measured up, sent through prices. Guess how many followed up? One. Sort of. A half-hearted text.

I'm sitting there with $2K–$5K ready to spend and they can't be bothered following up. This is why most tradies lose jobs — not because their price is wrong, but because their process is broken.

In this episode, I give you the exact client nurture sequence I've built with over 100 businesses. It's based on psychology — humans are wired the same way, we all respond to the same triggers. Once you understand this system, you can use it forever.

The truth most people miss: Customers don't decide on price. They decide on experience. I had one client beat the biggest stone mason in Canberra on a $16K job — not because he was cheapest, but because he treated the client like gold from first contact.

Your competitors are terrible at this. They don't follow up, they don't nurture, they email quotes and hope. If you just show up on time, respond quickly, and have a basic system — you're already in the top 10%.

You don't need fancy software. Pipedrive, Go High Level, or even a spreadsheet and some templates. The system matters more than the software.

🔗 Want help building these sequences for your business? That's what we do in our S3 coaching programs. Links below.

Keep it simple. Keep it structured. Make it scalable. The only way is up.

All the links:

S3 Coaching Programs https://www.elitegroupcoaching.com.au/programs

Got a question or need some help? Ask us at https://upcoach.com.au/contact

Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

Or on Instagram https://www.instagram.com/upcoach.coaching

Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

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8 out of 10 business owners can't tell me their break-even number. Not even roughly. That's not a strategy — that's gambling.

In this episode, I break down the 7 critical numbers every business owner needs to stop flying blind and start making decisions based on facts, not feelings. Plus, I share how one of my builders turned $220K into $1.5 million by applying just one simple concept — the Load Fund.

Real client example: My concreter went from chasing payments after completion to collecting 90% during the job — same work, same prices, completely different business.

You don't need fancy software. A simple spreadsheet and these 7 numbers will put you ahead of 90% of your competitors.

🔗 Want help getting these dialed in? Check out our S3 coaching programs — Elite Group or Premium Private. Links below.

Keep it satisfsimple. Keep it structured. Make it scalable.

All the links:

• S3 Coaching Programs https://www.elitegroupcoaching.com.au/programs

• Got a question or need some help? Ask us at https://upcoach.com.au/contact

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/upcoach.coaching

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check. Best part is... it's completely FREE!

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Most Australian business owners are brilliant at what they do — but their offers are putting people to sleep.

"We're a reputable company providing quality service" isn't an offer, it's a sleeping pill.

In this episode, Nick breaks down IMPACT — a 6-step framework reverse-engineered from guys like Alex Hormozi, Frank Kern, and Dean Graziosi.

You'll learn why you're not selling a service (you're selling a transformation), how to stack value without adding cost, and how to handle objections before they're even asked.

Plus, Nick shows you how to use AI to create complete, converting offers in literally two minutes — work that used to cost $5,000 and take two weeks.

If you've ever stared at a blank page wondering why nobody's buying, this one's for you.

All the links:

• Got a question or need some help? Ask us at https://upcoach.com.au/contact

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/upcoach.coaching

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check. Best part is... it's completely FREE!

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You've got staff, systems, and revenue coming in — but you can't take a holiday, can't turn your phone off, and can't let anyone else touch the important stuff.

Sound familiar?

That's not a business, that's a trap.

In this episode, Nick breaks down the S3 Filter — three tests every business needs to pass: Simple, Structured, and Scalable.

Not one or two.

All three.

Using the Formula One pit stop as a case study (2.4 seconds to change four tyres — that's structure), Nick shows you the difference between a construction business owner working 4am to 7pm with 110 staff versus someone doing $20 million working 24 hours a week from a caravan.

One has expanded.

One has scaled.

You'll walk away with three brutally honest questions to diagnose exactly where your business is failing — and what to do about it.

All the links:

• Got a question or need some help? Ask us at https://upcoach.com.au/contact

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/upcoach.coaching

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check. Best part is... it's completely FREE!

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Welcome to today’s episode, The Objection Assassin, where Nick Psaila from UpCoach shares how his client Craig stopped folding on price and started closing with confidence—going from losing nearly $300,000 a year to running at 28% profit margins.

In this episode, Nick breaks down a practical framework for reframing objections as concerns—and addressing them with clarity, evidence, and value. You’ll get the exact scripts for the five objections that kill most deals (“It’s too expensive,” “I need three quotes,” “I need to think about it,” “Can you do better on price?” and “Others are 30% cheaper”)—plus the psychology behind why they work.

Through Craig’s story, you’ll see how a great operator (but reluctant salesperson) transformed his conversations: conversion rates jumped from ~20% to 65%, average job value rose 40%, decision time shrank from two weeks to two days, and the business moved from price-apologising to premium positioning.

Whether you’re a tradie, consultant, or service professional who hates “selling,” this episode shows how to handle pushback without discounting—so you can protect your margins, win better clients, and lead the sale like a pro.

Stay tuned as we unpack the language, mindset, and step-by-step system behind objection handling that actually closes—without being pushy.

All the links:

• Got a question or need some help? Ask us at https://upcoach.com.au/contact

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/upcoach.coaching

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check. Best part is... it's completely FREE!

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Welcome to today’s episode, The Premium Positioning Play, where Nick Psaila from UpCoach reveals how one client transformed a business from $530,000 to over $6 million — not by cutting prices, but by becoming the premium choice in his market.

Visit www.upcoach.com.au to learn how to position your business as the authority customers aspire to hire.

In this episode, Nick breaks down the exact four-layer positioning system that helped his client, Jonathan, stop competing on price and start winning with authority. You’ll discover how to shift your marketing, qualification, authority, and communication so customers expect — and are happy — to pay more.

From rewriting taglines that scream value, to using qualification scripts that filter out bargain hunters, Nick explains the psychology and system behind attracting high-value clients who respect your expertise and results.

You’ll also learn how premium positioning isn’t about being expensive — it’s about being valuable in a way that makes price irrelevant. Jonathan’s story proves that when you stop racing to the bottom and start positioning to the top, everything changes — your margins, your reputation, and your mindset.

Whether you’re a tradie, consultant, or creative professional tired of justifying your worth, this episode will help you master the art of commanding premium prices — and building a business that runs on authority, not discounting.

Stay tuned as Nick uncovers how to stop competing… and start dominating.

All the links:

• Got a question or need some help? Ask us at https://upcoach.com.au/contact

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/upcoach.coaching

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check. Best part is... it's completely FREE!

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Welcome to today’s episode, The 72-Hour Cash Hunt, where Nick Psaila from UpCoach shares how one client turned his business around from $280,000 in debt to over $1 million in revenue — using a simple 72-hour system.

Visit www.upcoach.com.au to learn how you can strengthen your business cash flow and systemise your success.

In this episode, Nick reveals the Cash Hunt Protocol — a proven three-phase framework designed to help business owners uncover money hiding in plain sight. You’ll learn how to track down unbilled work, overdue payments, and forgotten deposits using a practical checklist and professional collection scripts that create urgency without desperation.

Through the story of John, a construction business owner on the brink of collapse, Nick demonstrates how a focused 72-hour action plan not only rescued the company but set the foundation for long-term profitability and peace of mind.

From reclaiming $42,000 in just three days to building systems that ensure cash flow never becomes a crisis again, this episode walks you step-by-step through the strategies that have saved over 40 businesses from closure.

Whether you’re a tradie, service provider, or small business owner feeling the pressure of slow payments and tight margins, this episode will show you how to regain control — fast.

Stay tuned as Nick uncovers the mindset, the moves, and the money-making system behind the 72-Hour Cash Hunt — and how it could change everything for your business.

All the links:

• Got a question or need some help? Ask us at https://upcoach.com.au/contact

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/upcoach.coaching

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check. Best part is... it's completely FREE!

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Welcome to today’s episode, where we dive into the world of virtual support with Charlie Clark from Empire Virtual Support.

Visit www.empirevirtualsupport.com.au to learn how you can streamline your business operations.

Charlie shares insights into how their company helps businesses streamline operations by offering expert virtual assistant services. From handling administrative tasks like email and calendar management to providing top-tier customer service and business development support, Empire Virtual Support is dedicated to helping professionals stay organized and efficient.

Charlie also highlights the growing demand for virtual assistants and how outsourcing key tasks can lead to significant cost savings, increased productivity, and better focus on business growth. With real-life success stories, we explore how businesses have transformed their workflows with the right support. Whether you're a small business owner, an entrepreneur, or a professional looking to optimize your workload, virtual support might be the game-changer you need. Stay tuned as we uncover the benefits of delegation and efficiency in the digital age!

All the links:

• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Get a copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ . Best part is... it's completely FREE!

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On this episode of The Upperlimits Show, CEO Nick Psaila and guest star Jemma Kennedy, owner and CEO of Hillview Business Services converse about her journey from working in FIFO to starting her own business.

Gemma shares how her experience in remote site management led her to establish a business dedicated to transforming industry and compliance standards.

We'll discuss the ins and outs of ISO certification, why it's crucial for business credibility and growth, and how Gemma's team helps companies streamline operations for long-term success.

Whether you're a business owner, an aspiring entrepreneur, or just curious about the world of industry standards, this episode is packed with insights you won't want to miss!

Tune in to discover how these strategies can transform your business and empower your team to thrive.

And don't just sit around and think this is just another normal podcast, these are life changing business tools that you must take advantage of.

Go get your note pad start taking notes cause it could be the difference between making or losing money.

All the links:

• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Get a copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ . Best part is... it's completely FREE!

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On this episode of The Upperlimits Show, CEO Nick Psaila and guest star, owner and CEO of Tradie VA converse about streamlining business operations and empowering trades and construction entrepreneurs.

Tradie VA are experts in optimizing workflows for trades, discusses their innovative approach to offloading tasks and creating efficient processes.

They emphasise the importance of clarity and trust in delegating responsibilities, using AI and video processes to simplify training and operations manuals. The goal is to free up business owners from daily operational burdens and enable scalability without sacrificing quality.

Tune in to discover how these strategies can transform your business and empower your team to thrive.

And don't just sit around and think this is just another normal podcast, these are life changing business tools that you must take advantage of.

Go get your note pad start taking notes cause it could be the difference between making or losing money.

All the links:

• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Get a copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ . Best part is... it's completely FREE!

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The building and construction industry has turned into an explosive area for businesses.

How can you navigate this minefield and prepare for the worst so it does not happen?

In this episode of the Upper Limits Show, host Nick Psaila delves into the alarming state of the building industry, offering crucial insights and strategies for entrepreneurs facing challenging times.

Through anecdotes and expert advice, he emphasises the importance of knowing your numbers, planning ahead, and building a solid support network of professionals to navigate potential crises.

The 3 Key Learnings:

• Know Your Numbers and Manage Your Finances
• Planning for the Unexpected.
• Seek Professional Guidance and Support.

Don't just sit around and wait for crisis to hit and flip your business upside down, turn your problems into profits by prioritizing financial literacy, preparing for uncertainties, and leveraging professional expertise.

All the links:

• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Get a copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ . Best part is... it's completely FREE!

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Tired of the status quo, of making just enough to get by, and moving at a glacial pace toward your goals?

How can you unlock explosive growth in you and your business?

How can you take things to the next level in 2024?

In this episode of The Upper Limits Show, Nick & Chris delve into the power of "Thinking Smarter".

Revolutionize your results and explode your success.

This is a roadmap to transforming your approach to growth, with insights on how technology and big thinking can redefine what's possible.

The 3 key learnings:

• The reality that rapid growth is attainable and within your reach
• The importance of leveraging economies of scale.
• How to break down any barriers standing in your way.

You’re not just preparing for the future; you're stepping boldly into it. Turn your vision into reality and push beyond the boundaries of what you thought possible.

All the links:

• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness

• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link

• Watch over 250 videos on our Youtube Channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Get a copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/

• Have you ever run a health check on your business? Now you can... take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ . Best part is... it's completely FREE!

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Ever feel like a firefighter battling daily blazes in your business? Only thing missing is the helmet and hose!

Whether it's operational chaos, staff issues, customer dramas or even challenges on the home front, business can seem overwhelming and affect you deeply.

Business can be a battlefield, but armed with truth, common ground, and your values, you can succeed.

How can we put out these fires? Or at least mitigate or plan for them?

Identify the Situation: Uncover the truth behind the flames.

Establish Protocols: Clear communication

Know Your Triggers: What is fuelling these fires?

Tune in to The Upper Limits Show for insights on controlling the fires and steering your business toward success!

You will learn:

• Find the truth, ask questions, and build common ground.
• Establish protocols to prevent conflicts and confrontations.
• Identify triggers and align decisions with your core values.

All the links:

• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/
• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness
• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link
• Watch over 250 videos on our Youtube channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA
• Get your copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/
• Have you ever run a health check on your business? Now you can...take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ Best part is... it's completely FREE!

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Ever thought about franchising as a way to achieve your business goals?

Or is it possible to factor similar strategies into your business … without the hefty service fees?

If so – what should you implement into your growing business?

In Episode 5 of The Upper Limits Show, unpack the incredible journey of Jim Penman and the Jim's Group franchising powerhouse. What do they provide and how may it no longer be a “sure thing”?

What you will learn in this episode?

1️. Craft killer lead generation funnels.

2️. Build a dream team, inside and out.

3️. Delivering on the client experience.

Scale smart and keep that personal touch intact. Listen in for this and more.

All the links:

• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/
• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness
• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link
• Watch over 250 videos on our Youtube channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA
• Get your copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/
• Have you ever run a health check on your business? Now you can...take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ Best part is... it's completely FREE!

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Ready to break free from the "Ready Shoot Aim" cycle? To explore the profound impact of reactive thinking on your life, business, and family? How can you preserve your sanity amidst negativity and emerge stronger?

Nick & Chris guide you through proactive decision-making strategies, unveiling the transformative power of mindset shifts.

In this episode, dive into the Thought-Feeling-State connection with insights from Dr. Joe Dispenza's "Breaking the Habit of Being Yourself." Ready to revolutionize your business approach? Join us on The Upper Limits Show for actionable steps that reshape your thinking and elevate your life and business game.

You will learn:

• How to Master the SOS model: STOP, OBSERVE, SHIFT—saving your sanity in the process.
• How to Recognize the profound impact of your thoughts on behavior and outcomes.
• How to Transform adversity into opportunity by re-engineering your thought process.

All the links:

• Read "Breaking the Habit of Being Yourself" - Dr Joe Dispenza - CLICK HERE
• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/
• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness
• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link
• Watch over 250 videos on our Youtube channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA
• Get your copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/
• Have you ever run a health check on your business? Now you can...take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ Best part is... it's completely FREE!

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Ready to break free from the daily grind and discover the sweet spot of efficiency?

This episode of The UpperLimits Show is your backstage pass to liberating yourself from the non-vital business stuff you contend with daily.

Are you spending more time at the post office than making impactful decisions?

Do you catch yourself doing tasks that make you wonder, Is this really necessary? It's time for a reality check!

How much are those seemingly necessary" tasks really costing you? It’s more than you think.

Join us as we decode the non-critical versus critical aspects of your business routine.

What You Will Learn: 1. How to unlock the secrets of the three Ts: Trim, Transfer, or Trash. 2. A simple way to unveil your hidden inefficiencies. 3. Embrace the power of strategic prioritization for business optimization.

Tune in now pave the way to a more efficient and fulfilling business journey!

All the links:

• Read Clockwork by Mike Michalowicz - CLICK HERE
• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/
• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness
• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link
• Watch over 250 videos on our Youtube channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Get your copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/

• Have you ever run a health check on your business? Now you can...take the Upcoach Business Health Check and uncover your business's growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ Best part is... it's completely FREE!

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What does a 21-year-old university student and a far-away group of human trafficking survivors have in common?... and how can a pair of earrings tell a tale of immense courage?

In the latest episode of The Upper Limits Show, we dive deep into the world of resilience and entrepreneurship, adversity and success.

Our guest, Alannah Ghosn, shares her journey with health issues and how it inspired her to make a difference. Learn what drove her to start her own business, and what challenges she faced along the way?

Alannah is on a unique mission… and her story reveals how you can thrive in the world of e-commerce while supporting meaningful causes.

Tune in for all the insights and inspiration you need.

YOU WILL LEARN:

• How one young woman turned adversity into opportunity.
• How you can succeed and support others simultaneously
• The importance of self-care, the power of determination, and the path to success.

All the links:

• Find Alannah's business at https://www.amorelle.com.au

• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/

• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness
• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link
• Watch over 250 videos on our Youtube channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Get your copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/

• Have you ever run a health check on your business? Now you can...take the Upcoach Business Health Check and uncover your businesses growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ Best part is... it's completely FREE!

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What does it take to go from “Good”…. to “Great”?

If you’re driven to achieve more, seeking practical tools and strategies to elevate both yourself and your business ... you're in good company here.

This is episode one, ground zero of "The Upper Limits Show”, and in it we outline what we’re about and how we’ll deliver.

We’re on a journey that leads to becoming not only a better businessperson but more importantly … a fulfilled individual, ready to push for those upper limits?

Join us on The Upper Limits Show and let's embark on this exciting journey together.

You’ll learn:

• Who we are, What we do and Why are we doing this show?
• What sets us apart?
• Our aims and goals for all of us… and how we can reach them.

All the links:

• Got a question or need some help? Ask us at https://www.upcoach.com.au/contact/
• Come hang with the team on Facebook https://www.facebook.com/upcoachbusiness
• Or on Instagram https://www.instagram.com/p/CBylEZ2FwpJ/?utm_source=ig_web_copy_link
• Watch over 250 videos on our Youtube channel https://www.youtube.com/channel/UC2zq7yn5LUyzL2sM1FrwtlA

• Get your copy of the Upcoach Magazine here https://www.upcoach.com.au/magazine/

• Have you ever run a health check on your business? Now you can...take the Upcoach Business Health Check and uncover your businesses growth potential. Click Here: https://upcoach.com.au/upologytest/qsm_quiz/business-health-check/ Best part is... it's completely FREE!

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A successful organisation will have some form of management system.

So, if you’re thinking about working in the world of NDIS, OR if you’re contemplating growth in any area (and you should be) remember that anything that lifts the standards of your company, will drive business.

This is a way to differentiate yourself in the market and give yourself a distinct competitor advantage. Certification will always facilitate growth and performance!

On Coaching Conversations, today’s guest speaker is Natasha from QMS, a leading provider of assessment and certification services.

QMS is a CAB – a conformity assessment body. Natasha anchors a people-driven team that simplifies certification and makes things super easy for businesses.

If this critical certification is on your to-do list, here’s how you can learn to expand your opportunities and participate in tenders!

Time Code/Show Notes

0.26 Introducing QMS and Natasha – a brilliant system auditor, manager and consultant, highly experienced across NDIS, risk management, work, health and safety, health care and so much more.

2.03 QMS have powers to certify organisations to international standards. When you meet a special set of requirements, certification will set you above others in your industry.

4.10 Nick and Natasha discuss the evolution of HR. HR is about empowering people to achieve organisational goals. Is it mired in paperwork? Are people scared of HR? How has it changed over the decades?

5.54 NDIS exists to support people with disability. Unregistered and registered providers have access to different need groups.

Natasha and QMS can make recommendations to the commission to assist businesses with registration. In fact, they get organisations “ready” to work in the NDIS sphere. Making sure you have policies and procedures in place as quality indicators.

8.25 Have you considered how to become NDIS accredited?

There are opportunities across many industries – ie. construction businesses to build houses for NDIS participants. It can be both philanthropic and financial in reward.

8.50 When you become accredited in any area, you have lifted your

organisation’s standards. In construction, it has brought recent reward with 140 registered NDIS builders having received an extraordinary number of opportunities in a short space of time.

10.52 If you’re a builder, you require sound accreditation to build a certain standard of disability accommodation. There are design rules for dwellings to meet requirements with a huge demand for more accommodation across the country.

13.07 How do you prepare to become certified, so you can take on NDIS jobs?

Know what you want your business to achieve and how you want your business to support NDIS participants to support your application process.

14.27 Do you have a management system certified to an international standard? Often this is a requirement if you’re applying for tenders! For example, areas in asbestos and demolition.

Build efficiencies and elevate business. Accreditation to a quality management system will win you jobs over those you do not have them.

17.02 It’s never too early to seek ISO certification. Build your management system around those standards anyway… it’s not a bad thing to have an un-accredited system.

20.25 For more information on this podcast and how you can certify your business with QMS, reach out to Nick and Chris at ask@upcoach.com.au or contact Natasha direct, by Googling QMS or email NDIS@QMS.com.au today.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick and Chris break down the pros and cons of running a business with your life partner.

How do you maintain a healthy business pairing AND nurture your personal relationship at the same time? If your significant business-other is also a dear friend, are there lines and where do you draw them?

Maintaining business and personal relationships is never easy but there’s wisdom in experience, and Nick has coached hundreds of couples in this space – and seen many great duos flourish when balance is maintained.

It’s all good stuff so let’s get into it…

Time Code/Show Notes

0.26 Intro: Is your business partner your life partner? How challenging has this been for you both?

2.49 This ultra-important topic impacts more couples than you think. Business stress/financial stress will almost always test a good relationship.

4.37 The first element to understanding is to be clear that you’re wearing two hats. Nick says it is very important to acknowledge that our partners cannot possibly be everything to us – and nor should they.

In simple terms, when you’re at work, your business hat is firmly on; likewise, at home, you wear your home hat. If someone has to wear both; there is often resentment from the other partner.

7.56 The second point to observe is that both parties must have an end goal. What are you both working towards? Do you still have a shared common purpose? Otherwise, everything becomes Groundhog Day.

Understand your personal purpose but also understand the business objective and goals.

11.16 Every few months arrange a meeting to review purpose and energy. Do you both still have the same objectives? Do you need to reset goals… expectations… do you still get the same satisfaction?

14.41 If you are not working towards the same objective, things will start to come unstuck on site – and at home. You owe it to yourselves to stay the path on shared purpose or it WILL unravel.

17.30 Face conflict head-on. Immediately. If you don’t address it at work, it sure as heck will come up at home; and often more than once. This creates holes in trust and a fear of belittlement. If it can’t be addressed at work, it can become a free-for-all behind closed doors and this is toxic.

19.19 24 hour conflict resolution needs to happen; deal with it immediately and move on. Face facts, get home and leave emotion at the door. Retain your compassion. But know that talking through issues without emotion can often be the key to real resolution.

21.50 Much of the time, petty items can twist up the anxiety dial. The third piece of advice is this; Time together and time apart for “you’, is imperative.

22.32 You have to work hard to keep the joy in the relationship – the joy of seeing each other for the first time; hanging out, encouraging balance. Being with them - and being without them. That’s the swinging pendulum. Be comfortable with both.

25.20 Number four: stop talking shop when you get home. Don’t let your kids grow up thinking all Mum and Dad talk about is business.

28.20 Organise the final 15 minutes of your day to plan for the next day. This will ensure you feel at ease and prepared; therefore it will be easier to be ‘present’ with your children and partner. Train yourself to switch off’ the business switch and turnon’ the family switch.

31.00 How can Nick and Chris help you and your partner draw boundaries between work and personal life? Reach out to ask@upcoach.com.au

EPISODE SUMMARY

Finding it difficult to live and work with your life partner?

Firstly, remember you’re both wearing two hats. One is for home and one is for work. As far as possible, try not to wear two hats at once!

What’s your end-goal? Keep checking that your objectives are the same. And then check again.

Remember to nip conflict at the source. Don’t wait until you get home. This is a deal breaker.

Make time for “you” and make time for both of you to spend time together outside the work space.

And finally; STOP. TALKING. SHOP.

Relationships are tricky at the best of times but often a `re-focus’ is all that’s needed to ensure you’re both on the same page – at work and on the home-front.

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In today’s episode of Coaching Conversations, Nick and Chris pivot 180 to look at how your personal life can influence or directly result in a highly profitable business.

Sounds contradictory? Not if your business success is a reflection of you.

Learn about Nick’s four steps to personal success so you can reclaim time, encourage learning, adopt the concept of giving and focus on family.

If you are the business owner who says “I have no time”, this episode is for you. In fact, it might just be the wake-up call we all need….

Time Code/Show Notes

0.26 Intro: Nick is a firm believer that your business reflects how you function outside of it!

3.42 There are key areas in your personal life that you must look after in order to become successful. Business success is all in the numbers but the complex part is how you ‘show up every day’ and the person you are becoming.

6.36 Step 1 – Time. Reclaim and own your time.

Learn to recognise that you are your best employee and you deserve reward. That could be sitting down for 20 minutes for lunch – stretching on a foam roller – or taking time for you in the areas that you value.

9.43 Make time-out for yourself a non-negotiable. If you are important to you, you will make time. Eat food that sustains you, exercise for your very best performance. Create time to make yourself happy and healthy outside of the office or work site.

11.28 Step 2 – Personal Development.

Learning; reading, networking, listen to a podcast, attending a seminar, creating an open mindset of improving your mind but don’t neglect the body.

13.54 Choices are what set you apart from others. You have access to the world in the palm of your hand – the internet. Ask yourself how you become a better person. This is the end game and you have control over the result.

15.10 There are must-reads and must-hears…. Anthony Robbins, The Way of the Peaceful Warrior etc. Seek to make the best use of those times you are (semi) uncontactable (driving to work for example). Self improvement can be both personal and business development at the same time.

17.01 Step 3 – Give. The Law of Reciprocity means having compassion, gratitude. Kindness costs nothing. It’s the greatest gift of all. Remember that all the `stuff’ does not matter. An attitude of gratitude towards your staff is invaluable.

21.11 If you give without the expectation of receiving, Nick calls this karma. You will be rewarded and it may not be in dollars – success is NOT measured in money. Success is not 5000 followers on Instagram. Success is ultimately anchored in happiness and contentment.

Discontent is a virus. The search for contentment can easily be linked to buying more, gambling more, taking more insane risks. STOP. If you are content with nothing, you are HAPPY.

22.33 Simplicity is often the best solution. If you break the cycle through compassion and give first, you are halfway there.

24.12 Step 4 – Family First.

Doesn’t have to mean biological. Friends fit this category, often more than ‘family’. Look after your inner circle, spend time with the people you love in this lifetime. Time, effort and energy is required – and there’s nothing better than giving everything you have to bring people together.

28.43 Contentment follows when you look after and enjoy your “family”. Make the effort. Make the time. Time is all you have and no one is around forever.

Chris says you only have 18 summers with your children before they go off and make their own lives.

33.00 If you tick all these boxes, imagine how improved business and life can become. All you need is half an hour a day to listen to something on your way home. Listen and learn and grow.

36.40 For info on how Nick and Chris can help you review the four steps to personal fulfilment reach out to ask@upcoach.com.au

EPISODE SUMMARY

If you work 50 weeks a year to have just two off, it’s time you did that quick audit in your head.

Where are you in relation to Time first, Learning first, Giving first, and Family first?

These questions fall right at the start of the new financial year when change and review is all part of moving towards new success.

Do not neglect what makes you personally happy as this permeates all aspects of life including your business. Put yourself first, work on ‘you” and everything else will follow.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick provides a four-step process to increase your successes when it comes to submitting and winning tenders and quotes.

What is your ideal target for tender submission? What can you learn from previous wins and losses? What will help increase your chances? Know your limits and work to your strengths.

Get your notebook ready and jot down these four vital steps… and start winning more tenders today.

Enjoy another super-packed episode of motivation… devoted to seizing the day!

Time Code/Show Notes

0.26 Intro: This episode focuses on what you can do to improve th conversion rate on your tenders and quotes by up to 80%.

1.46 We already are time-poor. Spending time on tendering and getting no results is not a great use of time. Labour intensive and expensive. Need a plan.

3.46 There’s a process. It will clear the path and make things easier.

4.00 Step 1 - It’s vital to research the person you are tendering for. Nick outlines his client's winning percentages of winning tenders. Looking back at previous submissions will help define what you need to do to win more tenders and quotes going forward.

5.36 Step 1a – you need to know who you are tendering for. If you don’t know anyone or anything about them – the likelihood of winning is very slim. So do some research.

6.55 Step 2 – organise your top 10 tenders. Is there a pattern? Same clients or amounts. Who buys most from you? What are they like? What habits did they have in common? What type of company? Give them a score rating. Good client, fair, clarity, communicated well etc.

9.29 The reason we need to research and rate is to define and attract more of the tenders you are likely to win. The type of client that you work well with and are likely to be successful with. Choose wisely – the wrong type of client can cost you dearly.

10.56 Step 3 – what Nick calls “Connection Credits”… you need to have a legitimate connection. Even if you’re the best option or the cheapest… most unconnected clients are hesitant to proceed with you.

12.17 If you have a concrete connection – your chances of success increase. So find out what you have in common. We’ve heard the saying it’s not what you know but who. That proves true in business too. If you’ve done business before, socialised with, or have a connection – increase your success.

14.30 Step 4 – Follow Up! Communicate before during and after the tender. Even if unsuccessful – find out why. Be persistent and professional. Very rarely do you win your first tender – so learn as you go.

15.49 Nick has a digital handout to help score clients and a checklist to help assess your tender likelihood of success.

16.29 Chris suggests the need for patience and perseverance. You have to do the work beforehand and learn what does and doesn’t work for you and your client type. Takes effort.

18.50 Reach out at ask@upcoach.com.au to get your copy of the tender-winning checklist. Put into action and succeed more often.

EPISODE SUMMARY

The four steps ….

1. Research and KNOW your client
2. Score your tender successes and losses
3. Grow your “Connection Credits”
4. Follow up and refine

Reach out for the Tender Checklist and start winning more.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick and Chris break down the issues of “creating or consuming” in business. Ask yourself, do you consume more than you create? And if so, is it a bad thing?

Do you have everything from socials to podcasts on the go, that is, your own creations? Or are you forever scrolling socials, a voracious listener of e-books – a tireless consumer of podcasts?

Perhaps… you are both!

This episode of Coaching Conversations will delve into why there’s nothing wrong with balance…. but “creation” will entirely build dividends and opportunities for your business. Enjoy!

Time Code/Show Notes

0.26 Intro: Nick and Chris talk about carbs and protein in the morning!

3.00 Socials, podcasts, you-tube channels, e-books… do you create? And if you’re not creating… are you consuming… are you opening and reading the minute you wake up? Are you consuming more than you create? OR are you doing both?

5.44 Nick declares that so much of society feels consumer based. And as much as you consume, you need to ‘give back’. Yin and yang.

7.30 Case study; Local Electrician joins Facebook Groups; a solution-based advice platform whereby he shares advice on social platforms.

Sending EDMs to share information on what’s ‘hot’ right now with a small amount of sell. Gives away free sparky advice via Trade Shows and helps create futures by giving a percentage of profit to a charity organisation. Open yourself up to opportunity by GIVING BACK.

11.29 What are the benefits or dividends from “creating”? Sharing knowledge is selfless. If you’ve built knowledge over years and decades, pass it on! It builds AUTHORITY in your space! There’s no downside to sharing your knowledge with genuine intent! Even if the job doesn’t go to you, you are expanding your industry. There’s enough meat on the bone for everyone.

15.45 Through “creating” you’re shoring up valid content against your brand. Bunnings do this brilliantly. Don’t do things with an explicit goal to sell… Your act of kindness or info sharing will come back to you. You’re cementing your reputation by serving the greater population with knowledge that costs nothing for you to give.

17.56 Do you have time to share your expertise, selflessly? There are many ways to do it; share two pieces of content; twice a week over 30 days. It will take 20 minutes tops. It’s a slow build.

19.32 “Creating” is infinitely more valuable than consuming. Give without the necessity of receiving!

Building a relationship with someone and creating ‘connection credits’ far outweighs the benefits of “consuming’.

25.22 Create items of value and share them on LinkedIn. It’s an easy start – but you must begin somewhere. Throwing a pebble into someone’s pond will create a ripple. And then you throw them consistently. That’s the trick!

26.15 Start creating. You have 20 minutes! That’s all you need to begin

34.15 For more info on how Nick and Chris can help you start `creating’ with just 20 minutes per day, reach out to ask@upcoach.com.au

EPISODE SUMMARY

Build your brand by giving back. By creating without expectation.

Firstly, change your mindset. It’s far more beneficial for your business to share knowledge.

Secondly, you will create authority by sharing what you know with the wider population or industry. You may not win the job, but you’re building connection credits. You’re social proofing yourself and your business with a trail of goodwill.

This all contributes to help leverage your brand presence in the future.

So, get “creating’ and ease off the consumption. Solve someone’s problem. Share content. You’ve got a lot to give! The opportunities are yours!

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick speaks with very special guest, Dr Angela Lauria – founder of the Author Incubator.

Angela recounts her life story; spring-loaded with inspiration and an immense wellspring of single-focused energy.

You’ll learn how Angela’s mid-life autism diagnosis allowed her to touch the lives of thousands of people. And having helped more than 500 first-time authors publish high-quality, life-changing, bestselling books, Angela has further words of wisdom for all us.

Enjoy this very special conversation with Dr Angela Laurea…

Time Code/Show Notes

0.26 Intro: Nick introduces Angela with a dazzling array of awards, stats and reviews!

1.50 Angela speaks of her upbringing and living in a small business family. Her Dad was obsessed with Hot Rods and achieved enormous success doing what he loved; she firmly believes you live what you learn. Travel and writing is her passion.

6.35 `Autograph your work with excellence’. Angela lives by the systems and processes of doing the job right. “The customer is always wrong’ also underpins her philosophy.

8.42 Growing up in an entrepreneurial family exposes you to the reality that business involves risk. The market speaks first and loudest.

10.14 The Author Incubator… over 17 years, Angela wrote everything to bring her to this point in time and mastery.

13.45 Despite the amazing foundation of writing 56 books, there were challenges of youth; namely, lack of strategy, how to create it and measure it. Learn how Angela moved on from Tech Books to working with entrepreneurs.

16.57 Angela speaks of a mind-set switch so she no longer traded time for money. How can you productise your knowledge? Learn the 80% of what you teach clients (that others can do) and determine the 20% that is your magic. Going from one on one to a group is the biggest step forward.

23.13 Angela switches gears to speak of her Autism diagnosis Monotropism explains the ‘obsession’ with writing and special interests.

26.17 Learn about selective mutism, managing emotional life when taken away from a ‘special’ interest, control of surroundings, timing and sensory issues. Angela’s father found a creative way to work with his (un-diagnosed) autism.

30.00 Mid-life diagnosis; how it happened and how Angela coped.

33.20 Nick and Angela talk about goal setting and Angela’s two overlapping missions which include helping neuro-divergent people build a business around their ‘special interests’. People with Autism are data collectors and this makes them amazing with systems and processes.

35.54 Angela speaks of her hobbies. She loves karaoke and pub trivia!(25% of attendees at Trivia nights have Autism according to stats)

37.26 “Take me as I am or watch me as I go….” Be more yourself.

39.55 Mindset, hard work and luck are Angela’s keys to success in life and business.

40.48 Angela and Nick talk holiday destinations; the Amalfi Coast, Positano, Malta, Sicily…

42.30 The conversation moves to Angela’s great reads and favourite artists including 4 years touring with Australian music royalty, Crowded House. Michael Jackson and Kanye West are also on her list of greats.

45.23 Nick speaks of his core pillars of strength and ability to love what he does. Nick is confident he hasn’t worked a day in his life because of his love for what he does.

48.45 Like to know more? You can get in touch with Angela via her website: differencepress.com

48.55 For more info on how Nick and Chris can help you “do what you love for life, reach out to ask@upcoach.com.au

EPISODE SUMMARY

If you have the idea and you have the passion, now is the time to make the difference you were born to make.

It can be writing a book. It can be channelling your great obsession into a workable model that makes you a living. You can become the person you’ve wanted to be for your kids, your partner… yourself.

Back yourself with Angela’s mantra “Take me as I am or watch me as I go”.

The time is now to change your mindset and stop trading time for money.

Be more yourself; do what you love, work hard to achieve that single-minded goal…. and success will follow.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick speaks with Justin Sehmish from Resurgent Consultancy.

A former Officer in the Australian Defence Force and previous political staffer, Justin brings valuable insight to growing businesses in both the government and private sectors. 

With their eye on the political sphere surrounding grants and contracts, Resurgent’s knowledge helps business owners focus on the every-day running of their business. 

In this episode of Coaching Conversations, you’ll be motivated to look at new opportunities… because they are out there… and the right people can help you win tenders you never thought possible! 

Time Code/Show Notes 

0.26  Intro: Justin shares his impressive CV with Business Coach, Nick Psaila.

4.37  How has Resurgent Consultancy shifted towards government tenders  - particularly in the construction industry.

6.15  There are so many new opportunities within government and RC. But there are lots of misnomers too. The highest bidder does not always win the job. Consider that government also looks at work history, ability, employment diversity et al.

7.40 Justin talks about Construction and NDIS. If you’re a Tier 2 builder they’re not going to give you Tier 3 work.

9.18  Don’t pass up projects because you don’t think you tick the boxes.

9.39  Would you like to expand into the government sector but don’t have time or know how to go about it? Justin has the good intel.

10.13  Do you know what to expect when faced with a government tender? What is the government looking for? Justin’s experience and knowledge as a Business Development Manager is underlined by his knowledge of the tiers of government and your business - so hear how he works on the tender process with you.  

13.34  If a tender is not successful, it doesn’t stop there. Justin’s team break down the whys… and always do the heavy lifting for each business. 

14.50  Do connection-credits work? Is there good will in having done several jobs in the sector? How do you build trust? Government is no different. You do a bad job, they won’t use you again! But there’s no lock-out, they will still look at all the parties applying. Generally, there is too much work and not enough contractors.

16.24 Expectation management is really important when wanting to expand in this sector. Carefully curated responses to chosen tenders instead of firing off many shots, will get you a better result. Nail a few projects and build from there.

18.20  Justin talks about the important of family and his love for… speedway racing!

19.45  Nick makes the point that government work in the construction game is not all about new builds; there’s infrastructure that involves parks, walkways, marinas, small jobs like retaining walls… think outside the square.

Don’t exclude yourself from government jobs because there’s a lot happening right now and you must back your business to grow; you are capable!

34.15  For more info on how Nick and the team at Resurgent Consultancy can help grow your business, reach out to ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY 

Do you need someone on your team to support growth and innovation?

If government jobs appeal, but you’re not sure how to go about the tender process, experts like Justin and Nick have the experience to identify opportunities that will help your business thrive.

Tailored approaches to grants and contracts are what individual businesses need. But you must have the confidence to go after it. Back yourself, surround yourself with people who have that knowledge and immerse yourself in learning. Creativity and forward thinking rely on it!

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick and Chris get into the nitty gritty of decision-making.

How do you make your business decisions? Are you struggling with decision fatigue? Would you like to make faster, more accurate decisions?

If you are stewing and procrastinating, losing money or credibility on delayed decision-making, you need the quick Three T’s…

Find out what these T’s mean for your business in today’s tremendous new episode of Coaching Conversations…

Time Code/Show Notes

0.26 Intro: Business coaches Nick and Chris share their hints and tips around making fast-paced, accurate decisions in business.

3.14 Nick admits there’ll never be 100% good decision-making in business. Having awareness and knowing how to re-create your strategy, ie learning from your mistake, is key!

4.54 Not making a decision is the WORST thing you can do. It can look like skipping the task on your to-do list – or putting something off because it is just too hard. Don’t procrastinate.

6.28 The first T is “Timing”. Decisions are based around timing. This can include misjudging or changing plans mid-stream.

Don’t wait until the liquidator is at your doorstep, you have to move fast when decisions determine if you sink or swim.

6.55 Some decisions do need time. Don’t be rash. Know how to tell the difference or you’ll miss out on opportunities. Understand when to act and when to deliberate. Consider time, above all else, when serious decisions need to be made.

11.29 Are you prioritising your decisions? Are you someone who doesn’t make a decision because you have no time to stop and make a decision?

12.50 The second “T” is Truth: every decision you make is anchored by your viewpoint of the world. The old “Perception is reality.” Your truth is based on your conditioning.

Ask yourself, is it your own truth or someone elses? Is it an outdated truth (like thinking that if you want a job done right, you do it yourself. This is an outdated truth)

18.58 How do you know if your truth is the correct truth to make the decision? Second opinions are a really good way to check in with your truth.

24.00 The final “T” is tenacity; you need to put effort into EVERYTHING that you do. If you don’t have the tenacity to follow through on the decision you’ll be lost. Don’t say you’ve tried everything; very few people have.

26.20 A good business can take 25 years of slog. Overnight successes are normally ten years in the making.

28.47 Tenacity means seeking out knowledge. You have the world in front of you - on your computer! The lack of tenacity is a cultural crisis according to Nick.

30.00 Anything that is worth building is worth putting in the effort. Be the person who takes the hard route. Not the easy path.

34.15 For more info on how good decision-making can grow your business now, reach out to ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

If you are struggling with decisions’; that is, you’ve made poor choices in the past and need to make better decisions going forward, remember Nick’s three “T”s. Fast, accurate business results rely on time, truth and tenacity.

This triple weapon helps you make the right decisions for you and your business.

Paralysis by analysis can mean you are scared to make a move – and if that happens, you’ve already lost the game. Don’t fear failure; it’s going to happen. Learn from it, make another decision and keep moving.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations,

Nick and Chris talk about how you can lose your mind but still be in the moment.

They’re not talking magic mushrooms; it’s the process of taking yourself off autopilot and momentarily removing the monotonous strain of business routine.

In this very different episode of Coaching Conversations, you’ll learn that priority management has to happen in order for you to connect with your values.

Let’s find out how you can address some of those critical questions in this eye-opening discussion….

Time Code/Show Notes

0.26 Intro: Business coaches Nick and Chris share business lessons learned while on holidays…

3.07 Nick was recently out of his mind but in the moment during a recent camping trip!

6.90. When was the last time you had time to reflect and give your entrepreneurial brain a rest?

8.00 Is worrying about something going to improve the outcome?

10.30 Get off the mental Ferris Wheel of habits that are no longer serving you and re-focus on bringing balance into all aspects of your life.

11.52 Is the tail wagging the dog? What was life before business took up so much of your mental real estate?

14.30 So much in our lives is out of our hands; Nick talks about the various bodies from mental to spiritual to biochemical… Your spirit being needs reconnection at a soul level. Segregation and disconnection to sleep are the two most challenging concepts we face in modern life. How are you coping?

19.00 Nick encourages us all to listen to that internal voice. The one we tend to ignore in our business day-to-day. Covid showed us just how valuable it is to immerse ourselves in nature

20.08 Do you have a break or holiday on the horizon? Chris discusses ways to connect with your soul including small jaunts to a park, a beach… ten minutes a day in the sun or sitting in the grass…. It’s all about grounding yourself.

22.30 You will feel better when you are energised by just ten minutes in nature – three times a week. Lock into natural frequencies of someone kicking a ball in the park, birds chirping, waves breaking. You are relaxed.

24.38 Recharging with laughter is imperative to our emotional body. Business is generally very serious. Laughter, sharing, and kindness in your downtime – doing things that make you smile. This is about energy management; the money hurts more when you lose it – the arrows hit harder. If you have balance, your energy will allow you to roll with it.

27.00 Fear, doubt, and despair take a back seat when you shift your energy on holidays. You are re-programming. It is important!

28.31 Ask yourself… have you forgotten how to have fun?

30.15 Never forget, your business is all about supporting your lifestyle. Every three or four months you must do something for yourself; you must look forward to something outside of your work.

32.08 The next step is to structure your working life so you CAN get away to re-energise… live, laugh… and learn more outside of your business world.

34.38 All the ‘things’ we think we need to have, the status symbols – cars, houses, clothes – do not help you at a soul level. It’s time to make your downtime work harder for your heart, mind, and soul.

38.45 For more info on the best way to lose your mind away from work, reach out to ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Feeling inspired to go lose your mind? If you are feeling trapped, you must make time to lose yourself – and be in the moment.

Connect at a soul level with your people and the planet… immerse yourself in nature… recharge your energy with love and laughter, friends and family. Work is NOT everything.

It’s time to bring the fun back into your life; do something you’ve never done before. Make the investment in yourself a non-negotiable habit!

Life is long…so grab those moments that warm your heart and re-wire your brain as soon as you can.

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EPISODE IN BRIEF

How susceptible are you to peer pressure? Are you a follower or a leader?

Do you find yourself leaning on advice or do you back yourself?

In today’s episode of Coaching Conversations, Nick and Chris break down how we respond to the business opinions of others.

You’ll learn how the energy of unsolicited or poor advice can demoralise trust in your own instincts. And you’ll learn how to combat those feelings by first identifying the type of energy… is it is taxing or is it enhancing?

Let’s find out in this fantastic episode of Coaching Conversations!

Time Code/Show Notes

0.26 Intro: Business coaches Nick and Chris want you to be wary of the business advice you may receive. Starting now!

3.30 Opinions are energy; they can be taxing, when told “you should have done it like this” etc. How do feel with that energy?

4.56 Do you know how to manage that energy? When an outside opinion puts the hand break on your decisions, it can be very demoralising.

8.02 Unwavering commitment to the end objective is the mindset you need to adopt immediately.

10.06 How much have you trained to deal with the opinions of others? Is your self-compass out of whack? Do you feel intimidated more often than not? Self-development is the anecdote for the ‘arrows’.

12.16 Do you pivot on the back of someone’s forceful opinion? Opinions are pretty easy to give – and not always easy to ignore. This is why your unwavering commitment to the end objective is SO important!

13.24 Firstly, give yourself a parameter. Regain the focus you had when your business was in its infancy. But be wary of the good opinions of others INCLUDING that little voice in your head.

14.32 Beware the negative voices in your own head. You need to silence the bad ones by conditioning your own “persona’s opinion”.

17.00 Weightlifting for your mind. Nick’s body ink ‘reminds’ him of who he is. It’s important to know who YOU are and where you come from to pursue unwavering commitment.

18.27 Circumstances change. Be flexible like a reed; but as strong as an arrow. Don’t panic. Have truthful expectations. Long play with short-term adjustments.

20.43 How are you resetting the calibration? Can you deflect or move on?

24.19 Nurture your inner compass amidst the data overload of internet and social media disruptions. Why do you think ‘everyone looks like a Kardashian”… ?

26.54 What do you need to prove to yourself in an ‘unwavering commitment’…

28.45 Building self-belief takes time. Why it’s so important and how it can help you be `wary of the good opinion of others’.

33.45 For more info on shaking the opinions of others and finding your true compass, reach out to ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Friends, families, employees and social media… their opinions can shake or break your mindset!

Figure out which ones are taxing or enhancing - and determine what you need to hear and what you can let go.

Be clear about your unwavering commitment to the end objective.

Know that circumstances change so you can navigate negativity.

And set clear destinations; when you do the training, you can be more resilient toward the opinions of others

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations,

Chris leads the discussion with the concept of powerful self-talk. It can truly help you achieve more in life and business.

Learn how mental endurance and toughness will nourish and create the “calloused mind’. An almost unstoppable strength that allows you to squeeze more out of your precious time. 

If you are not wringing every opportunity from every week, Chris and Nick have some enlightening stories to inspire you to develop that resilient mind.

Enjoy another super-packed episode of motivation… devoted to seizing the day!

Time Code/Show Notes 

0.26 Intro: Business coach experts Nick and Chris breakdown how powerful self talk can elevate your business success and general life satisfaction.

2.43  Chris quotes from David Goggin’s “Can’t Hurt Me”; the man that did Navy Seal training (“Hell Week”) not once, but three times! Sixty ultra-marathon events later, his life story talks about developing a ‘calloused mind’.

4.02 Self-talk that is positive will push you to strive for so much more. You must toughen your mindset so you don’t end up ‘playing the game small”

7.43  Ask yourself the hard questions. Are you doing enough? Are you squeezing the most from your days? Do you stop when it all becomes too hard or uncomfortable?

9.41  Step one is to learn to work to breaking point - a level of pain will always result in growth afterwards. You must go through friction to be challenged and then you’ll set a new benchmark; a new breaking point.

14.52  What if you could re-calculate a new breaking point? What if you don’t give up on the third try?

16.17  What if you condition yourself to endure the pain or the uncomfortable task? What then?

17.13  When you get to that breaking point and you sustain that level – then you need to focus on doing “one more rep”, “one more hour of hard work”, one more “round of interviewing” By pushing yourself to the next step, you are developing a calloused mind in the process and this will help you get that “one more rep/hour/interview’.

20.20  This is where powerful self-talk kicks in. It will give you the energy to keep moving, do not under-estimate the power of asking yourself what would “David Goggins’ say 😊

22.01  Stadiums full of screaming fans urge their heroes onto greatness. Positive self-talk is your number one fan. Just do one more rep. Tell yourself – ONE MORE. One More!

24.56  You can transform your mind to a calloused mind. You can work towards making it tough and develop resilient thinking.

28.20   Chris relates a personal story of how he worked towards a calloused mind while running a mountain track - and inadvertently inspired a complete stranger.

29.16  You need to find your own personal breaking point and push through it to find “one more rep”. Because what if, on the other side of that rep, was a brand new YOU?

33.45  Like to know more about how you can develop a calloused mind and build this powerful resilience? Reach out to ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Are you achieving what you’re capable of?

Have you settled into patterns of negative self-talk whereby at the first sign of pain or discomfort – you drop and run?

It’s time to revaluate your breaking point and commit to pushing through it.

Incremental goals are wonderful; “one more rep” is a powerful metaphor for one more step in the process towards real achievement – and it’s often a place you’re never been before.

Remember, there will always be `sacrifices’ when you trigger the power to move to the next level. Developing the calloused mind is a practised skill and anybody can do it – you just have to make a start.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick and Chris talk about “being the change you want to see in the world” – or, in this case… your “business”

When faced with friction and adversity, you can learn to dig deep and be ‘the change’. There are strategies to stop repeating the same behaviour and spinning negative thoughts day-to-day, week-to-week.

Compromise is the number one consideration when looking at change.

But how do find that happy middle ground with a different mindset?

Enjoy this new episode, full of positive ideas to motivate you towards your particular ‘change’….

Time Code/Show Notes 

0.26  Intro: Business coach experts Nick and Chris discuss the semantics of change and why the challenge to stop in your tracks and look at your business differently is so difficult for so many.

4.14  You have the ability to chop and change the way you do things. We are attached to a level of habit or monotony – breaking habits is hard. Times are tough. It’s easy to doom-day prep. Stop!

7.06  Don’t become incapacitated by events that haven’t happened yet.

7.59  Nick believes that many people cannot consider change because to do so, would be to give up the habits that keep them pushing forward – and often in the wrong direction. Compromise is the key. 

8.58  You may want the `change’ but you have to willingly give-up something else in order to achieve it.  

10.15  Sacrifice at a level will need to happen. It can be as basic as having a really full-on day so you get up half an hour early! It has a lot to do with values – what do you value above all things?

12.38 An interesting mind virus is the thought that you have to give up a heap of stuff at once. Change can be incremental. Nick talks about sustainable lifestyle change.

16.23  Chris opens up about the Three Step Process to implementing change.

1. Understand what is frustrating you; identify what is causing you pain. What challenges you from a mindset perspective? What’s slowing the business down? What is causing inefficiency? 

17.52  Question why? Why do you do still do things the way you do? Because that’s the way it’s always happened? Timetables can be shuffled – your office can be anywhere as long as you have your laptop. Choose to be flexible!

19.38   2. How can you do the thing differently? Do nothing and you get the same result. Nick talks about monitoring the change you make; and retaining perimeters by which you can move in and out should you need to. In the end, it all comes back to priorities and values.

25.22  Put the hand brake on and be honest. What isn’t working for you? Sit down and take the time to figure out a different way.

27.20  3. Implement that change with support. 

Get your people around you, whatever that looks like; have someone pushing you along to keep you accountable. You don’t want to re-experience the ‘pain’. 

No one else can make the change for you! This is all on you but a cheerleader who knows what you’re doing, is indispensable. 

33.45  If you need help to `be the change’ reach out to ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY 

Change is good. Change is achievable when you accept that only you can be the `change you want to see in your business’.

Make the difference happen or the treadmill will forever be locked on the same speed and elevation.  

Make sure you identify what is frustrating you first– it’s often an honest, value based discussion with yourself.

Secondly work out how things can be done… and finally create that step-by-step path to see the plan through. Remember…. find a support team who want that change for you – they’ll keep you on the straight and narrow!

Change is hard – but you’ve got this. And the rewards on the way to change are just as life-giving!

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, you’ll learn why feedback is the fuel for growth.

Reacting negatively to feedback is a business red flag; improvement comes when you listen and filter feedback so you can learn and apply something new.

So, how do you use feedback constructively? How can you accept feedback with an open mind? How do you recognise when feedback is not personal?

Learn about feedback in all it’s forms and how to deal with it, in another tremendous episode of Coaching Conversations with Nick and Chris… 

Time Code/Show Notes 

0.26  Intro: Business coach experts Nick and Chris talk about how individual people view feedback…

3.40  Chris shares a story about linguistics; applying learning and understanding around a particular customer who gives you answers so you can get better at doing what you’re doing.

7.27  How often do you ask your customers for feedback?

Are you concerned about what your clients will say? It’s a mechanism to change; feedback must be accepted with an open mind.

10.00  Don’t forget to focus on the great stuff; congratulate yourself. Look at the majority of what you’re doing well; how can you become a “lethal weapon’ in those areas, how can you do better?

12.31  We are not trained to accept feedback. It’s a skill we all need to improve. Shape your opinions and knowledge by listening to the objective commentary. 

13.23  How can you improve your ability to accept feedback, good or bad? Firstly, observe and listen. All the customer wants to do is share their thoughts with you. Just LISTEN.

20.05  Be open-minded. People are giving you feedback for a reason. Take the facts and address the issues so you can improve.

22.34  Gratitude; you’ve got to give them validation. Be grateful for the feedback. Don’t get upset. Let your clients know that you value their opinion.

24.11  Apply your learnings. Check your delivery system and apply what you have learned from feedback.

How are you asking for feedback? Is it verbal or automated? After you’ve done business with them, are you asking for a Google Review or platforms that hunt for reviews from you?

29.48 People generally lack the ability to accept feedback willingly. Is that why you don’t ask for feedback? You should be using the customer’s information to get better at running a business.

31.45  Feedback is not something to be feared. The more we practice accepting feedback, the more likely we are to grow our business in the right areas. Use it to your advantage.

32.04  Think about the power of reviews. The collective gives you a good idea of how your business is doing.

33.41  Feedback comes in different forms. It can be written, a video link, third party – learn to accept it on the go; you are being tested every day in business; the feedback is the answer. 

Practice accepting feedback; Nick asks his clients to “keep him accountable”. Feedback is the answer to making changes where they are needed.

36.04  If you have feedback on anything you’ve heard in this podcast, reach out to ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY 

Today we learned to park our egos and use feedback to power our businesses.

Hear the facts and remember, it’s never personal. Feedback is somebody else’s experience. Take from it, apply the learnings and watch how your business improves in those areas. As a business owner, you must become more accepting of feedback; do not take it to heart.

If you can view feedback as another tool to keep you accountable, you’re in a very good place. It is simply another way to chart how your services are being received and perceived. 

Accepting feedback, truly is, fuel for growth in business. So…. embrace it!

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EPISODE IN BRIEF

Today’s episode of Coaching Conversations takes us step-by-step through the winning formula of step-by-step!

None of this is game-changing but when business owners, get caught up in the high-paced, do-it-now / want-it-now mentality, how do we circle back to the step-by-step formula?

It’s simple. Success in your business will be determined one significant movement at a time. It’s a tremendous reminder. Trust in the step-by-step process… there are only greater results waiting for you. Enjoy this timely new episode from Coaching Conversations…

Time Code/Show Notes

0.26 Intro: Business coach experts Nick and Chris open with some simple but enlightening questions.

3.52 How do you play golf? One stroke at a time. How do you chew your food? One mouthful at a time. The only option in the `business game’ is to play one significant movement at a time.

6.42 Your to-do list never stops but where is the allocated time spent for business growth? You’re doing a dozen things across your day, why do we psychologically resist the need to stay on one thing and move rapidly to the next issue?

9.51 What would happen if you were off the tools? Have a real-life conversation with yourself about the outcome. And are you okay with the length of time it will take for you to get there?

Are you okay `slowing’ things down? Can you slow down your thinking and approach so you can reach that goal ie. onboard that new employee and make sure it’s done thoroughly? Not haphazard. Get it right first time.

13.19 Ask yourself, honestly, do you want to do something 2-3 times because you’re rushing it? You need to be okay with “it will take as long as it takes”

16.55 Re-frame the way you look at your schedule. It’s crucial to begin with doing ONE thing that really matters EVERY DAY. If it takes an hour – doesn’t matter. If it takes 5 hours, break it up over the week. It could be “Learn to read financial statements”. Half an hour a day – lock it in.

20.33 What is the significant movement you need to attack in your business? It must be executed with passion and gusto through to completion. It’s a practised skill.

22.08 Remove distractions. Don’t attempt the learning if you have to pick up the kids in half and hour - or you have a deadline looming. Focus on getting it done.

27.55 You need to be okay with the time it’s going to take! You can put timelines on goals – so of course you can work towards a time frame, but be aware good things take time.

29.40 It is NOT a sprint. Execute hard but understand that it’s a series of significant movements. Accept that the outcome will eventually happen and take the pressure off. Condition yourself to the process taking longer than you thought. It invariably does.

33.30 Nick relates the legend of ‘the Eagle has landed” to the time it can take to land a project of magnitude.

35.46 With thousands of combined hours helping businesses focus on step-by-step processes, reach out to ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Step by step, your only option is to play the game, one significant movement

at a time. This is critical to your success.

Do one thing that really matters each day.

Secondly, get really good at executing… really well. See it through to conclusion with gusto and passion.

And finally, be okay with the time it’s going to take. If you need to re-frame your expectations, do it. It may take a little longer to achieve and you must be okay with that. This mindset will alleviate some of the stress as you focus on doing things really well…

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EPISODE IN BRIEF

Today’s episode of Coaching Conversations switches it up

with Chris and Nick challenging the notion of ‘distraction’ and elevating the need for focus.

Why have so few of us mastered the skill of focus and attention? Chris presents some eyebrow-raising reasons and solutions as to why it’s so difficult to truly focus in modern business – and modern life.

We must all realign to focus on doing the most important things and stop glorifying sub-effort multi-tasking.

Today, Coaching Conversations puts the lost skill of “focus” front and centre in another excellent new episode.

Time Code/Show Notes

0.26 Intro: Business coach experts Nick and Chris say we lack for taking our business level.

2.55 Chris opens with an eye-opening exercise to illustrate how difficult it is to focus when you’re asked to recall two things simultaneously.

4.55 Stop being satisfied with mediocre performance across varying disciplines. To “get good at one thing” you have to focus on ONE THING at a TIME.

6.20 We are bombarded with many mediums throwing up diversions, but it’s ourselves who choose to absorb the distractions. Chris uses the arrow analogy to illustrate what a skill would look like if we focused on perfecting one task/one goal only.

9.15 The concept of being `present’ parallels the key to focusing on one thing at one time. Don’t be mediocre at many things. You will achieve very little by dividing focus.

12.30 Do you feel like you are living under a transparent level of pressure?

11.00 To sharpen your focus skills, you must first know the outcome. What’s your end game? Know this or you’ll `glaze over’ and begin something else.

15.40 Why are we so hesitant to single-mindedly approach one goal at a time? Can you visualise the outcome, feel the emotion; the impact of the outcome? Form a deeper connection with the outcome you want, sit with it and drill down a solution.

19.53 Understand the process so you can dial up the level of focus to achieve your outcome faster.

20.23 You need to have a plan! Focus on the steps, one at a time because you know the plan. Bite-size chunks towards the outcome. Focus on each step so you are not overwhelmed.

21.12 Remove distraction! This is the modern challenge; to pull back from the diversion. Turn your phone off. Ignore distractions and watch your productivity increase! It’s a no-brainer for instant concentration.

26.57 Practise the skill of focus. Know the goal, visualise it; practise finishing one thing and increase your level of flow. And when you are in that space of concentration, you won’t want to do anything else! Make focus a good, addictive habit.

30.14 These four elements will give you the `focus/outcome’ you need to achieve set goals. Be aware that your number one roadblock is a distraction.

33.00 With thousands of combined hours helping businesses focus on end goals, reach out to ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Are you feeling single-minded in your goal to succeed this year?

You need a plan and you MUST ignore distraction. And then practise that focus repeatedly.

Anyone can achieve a level of improved focus; a greater level of attention. It is terrifically rewarding to catch the concentration bug! And while it takes time to master, the reward of completion is incredible.

So, focus inward and focus constructively. It nurtures emotional intelligence plus optimises your growth as a business.

Oh… and turn your phone off. As often as you can! Go on… you can do it 😊

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EPISODE IN BRIEF

Today’s episode of Coaching Conversations brings two great minds together to talk `software on site’.

Nick from Up Coach invites Julian from Buildxact to join the conversation! Learn how the right construction management software can help you run construction projects, from take-off to invoice!

Re-claim time for re-setting goals early in the year and discover why the nuts of bolts of running a worksite are well-oiled with the use of good management tech.

This new episode of Coaching Conversations is all about making life easier.

Let’s get into it, stat!

Time Code/Show Notes

0.26 Intro: Business coach expert Nick introduces Julian from Buildxact…

1.55 How did clunky, desktop estimating software evolve and expand to become an end-to-end solution for smaller builders?

3.06 How important is reclaiming family time; time for YOU?

3.40 Julian deconstructs how investing in the right software can benefit your daily operations. He begins with addressing how builders manage their leads, through to estimates, quotations, invoicing and variations; tracking the process and having visibility across each project.

5.40 How do you feel about your general workflow? How smooth are your processes? Nick discovers that new software syncs all the moving parts together – it’s the way everything should be done.

6.20 Prices changing have completely changed the way we look at business in the past 3 years. Trying to do everything manually is no longer viable.

7.30 Is software appropriate for your business? Can it work for everyone? Small to medium-sized- businesses with 10 or more employees benefit from the functionality of good software.

9.34 How integrated can it be? You can drill down on details or be general; as time goes on, you can fine-tune it.

11.13 Nick wants to know more about the feedback from clients who are new to using software on-site.

The average is about 25 hours to quote a job, Buildxact aim for you to cut this to around five. Manual business processes are NOT the way forward, nor is 25 hours work done in your downtime!

12.36 What is time worth you? It’s up to FIVE times more efficient to use good software – and its capabilities to streamline the way you do business is improving every day.

Easy to use and under one platform – all from one source – with free training, and intelligent support and you’re up and running in a couple of hours.

16.00 Not tech savvy? You don’t need to be; Buildxact’s estimating software is designed to help you within hours of a few simple instructions. You won’t know yourself!

17.13 Like Nick, Julian believes in valuable time away from the office.

18.12 What does the future look like for Buildxact? What does expansion look like? There’ll be more suppliers and subbies linking into Buildxact so a lot more supplier integration and connection. This is software that streamlines construction from end to end; no messy paper plans and scale rulers.

37.00 If you’d like to learn more about this amazing software go to Buildxact dot com dot au and you can reach out to ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

A new, easy-to-use platform – faster take-offs - and quicker quoting processes. What’s not to love about software that can get your business – and life - back on track!

Time has always been about money! Simple, powerful management construction processes are VITAL to your success in 2023. Give the 14-day trial from Buildxact a go - give yourself half an hour with a demo, see how it works end-to-end, and play around with it.

Time to discover good tech that’s easy to use – and take control of your business; What a life-changer! It’s the simple way to win your time back 😊.

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EPISODE IN BRIEF

Welcome to 2023 – Time to re-focus and re-invent our business selves early in the New Year!

That’s the message from Australia’s favourite business mentors, Nick and Chris from UPCOACH. Today, they’re keen to help you shake it up early, showing you how to change gears by reviewing and refreshing what you’ve always done - but also putting on the breaks - so you can look at different paths to achieving goals.

This new episode of Coaching Conversations is just what you need to move into the next 12 months with renewed purpose and sustained energy!

Time Code/Show Notes

0.26 Intro: Business coach experts Nick and Chris are refocused and pumped to make this an enormous year!

2.30 How can you do goal setting differently this year? How do you get off `last year’s bike’ and get on a revamped set of wheels?

3.05 It’s a marathon, not a sprint. This is the most important mindset to have for 2023.

4.10 Plan your week ahead. Prioritise in threes and make sure you hit these targets to start off… Routines are VITAL to planning so you can identify what your routines need to be.

6.45 Hardcore straight up is NOT the way to go. Think of yourself as an athlete who has been on holiday. Ease your way back into it, gently! Get the body warmed up and the head back in the game. It’s like reverse engineering with an injury – recovery mindset.

8.23 When you burn out too fast, you end up hating what you do. Slow and steady really is your mantra for 2023. It’s all about consistency!

10.10 Re-assessing priorities can help you identify where you can work “smarter not harder”.

12.30 Review, reassess and re-prioritise. How to address change and is it an ongoing process? Are your standards ‘average’ – will you lift so you feel like coming into work again?

14.30 Build momentum. What can you do in the immediate future to warm up. Nick compares a gym session to the mindset of planning your business week. A business is 25 years in the making! Train differently and you can expect a different outcome!

17.33 Do you have a measuring mechanism in place? Don’t set goals without having the metrics to reveal the numbers. Be clear about what you’re measuring.

20.25 How often do you set aside time for yourself? Get your head back in the game first. Nick speaks of the pendulum effect and asks you to plan and reflect gently. Take some time for yourself, early in the year.

22.53 Do not underestimate the power of recovery. Chris reiterates the mindset around “marathon-not a sprint”. Slow, steady, and building is the way forward if you find yourself hitting the New Year grind, sluggish, and unmotivated.

37.00 If you’d like to reach out and learn how you can implement change in 2023, email ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

There’s a gentle approach to moving forward with a new mindset and Nick and Chris are on board with the right ideas.

Make sure you plan your week first and foremost. Simple but effective when it comes to measuring progress.

Importantly, re-assess your priorities and begin with soft steps. Success in business is a marathon, not a sprint. Building techniques and instigating change takes time. Burnout is NOT on your agenda this year.

And lastly, keep some time to yourself. Ease back into it; be aware of your physical and mental outlook and re-ignite your private goals.

The past three years have been a slog; let’s be kind on ourselves.

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EPISODE IN BRIEF

Welcome! Nick and Chris reflect on the year that was as we wind down our businesses for the holiday period.

The Upcoach masters share their most powerful - and surprising – insights from the past 12 months. Much of the year was far from easy for small to medium-sized businesses.

Today’s episode of Coaching Conversations is choc-full of golden takeaways; a reminder of why we do what we do – and how we can continue to challenge our mindset so our businesses may grow in 2023….

Time Code/Show Notes

0.26 Intro: Business coach expert Nick and Chris reflect on the year that was…

2.56 Nick locks into planning; Be prepared to pivot and change direction. That’s the lesson – and the plan going forward. Have a contingency plan B - and C. You’ll need it.

5.34 Chis reveals his greatest learning; slow and steady wins the race. Success will almost never happen overnight. Since Covid, we have learned that nothing is a sprint; it’s a marathon. Slowing down allows you to observe progress. Dan Sullivan says your business is `25 years in the making’.

8.40 Being ridiculously consistent is the stable partner of understanding that success takes time.

10.22 Work towards ‘mastery’.

11.00 When an economy turns there is massive growth. Covid provided an intense, unprecedented re-set. Many businesses faded to a halt. But the reboot is happening. You have to be prepared to ride out the low wave but start to identify opportunities on the horizon and leap-frog your competitors.

14.31 Stop thinking short term. Start the good habits of putting money aside.

19.39 If you want to become a different person, you need to think like a different person. You are a product of your thoughts and your macro environment. Shift the way you react to unfavourable outcomes.

21.16 Habits are really important. Be willing to break the current version of yourself.

22.49 Don’t let distractions change your course – covid, weather, politics. Nick is keen to see us focus, rebuild, get back on the horse and don’t panic. Knee-jerk reactions have no place in 2023.

27.30 You will not find grounding in business if you react without planning. It’s an evolution not a revolution; that’s why it takes TIME. Look at Kodak and Nokia!

28.30 There is no rush; slow down and savour what you already have. Slow and steadily evolve, grow and progress. Move forward slowly over time. If you’re busy but not progressing you’re wasting your time.

37.00 If you’d like to reach out and learn how you can implement change in 2023, email ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

The end of a year is always a good time for reflection.

Taking time out to be okay with your business progress - and yourself - is vital. Rest and rejuvenation; both are critical to personal and business success.

Finally, as you sit with the notion that slow and steady progress is evolution (not revolution) let go and remember to enjoy your time away from your business.

A fresh outlook and a constantly shifting mindset going into 2023 will be your most valuable weapon in the face of change. Happy holidays!

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EPISODE IN BRIEF

Today, Nick speaks with special guest, Dru Morgan from Morgan Business Sales.

As a specialist business broker, Dru has helped thousands of business owners prepare their businesses for sale. Over 25 years, he has created systems to help scale operations and developed exit strategies so business owners can realise their hard-earned and long-awaited freedoms.

Today’s episode of Coaching Conversations is a clever dive into the professional trajectory of a man who went from real estate to business sales – and what he has learned now that he is at the top of his game…

Time Code/Show Notes

0.26 Intro: Business coach expert Nick Psaila introduces special guest, Dru Morgan.

4.05 From an early start with LJ Hooker, Dru speaks of observing how different companies scale. Who did it well - and why some didn’t. If your focus is on money, forget it. It’s about growing a team based on values and ethics.

9.20 The biggest mistake that owners can make is not taking themselves out of the business; you need to shift mindset to trust and foster faith in your team.

12.30 Give responsibility to others, observe their skill sets, grow their individual power – help them run your company better than you do.

13.54 Dru considers the main reason managers fail, is their inability to step outside the business and analyse their team. You’ll never identify challenges unless you step away from your business and look in. How else will you pinpoint strengths and weaknesses?

Make time to look at your people daily, from outside the business. Make them feel valued, help them become successful.

16.15 Australian business owners tend to work harder not smarter. They tend to feel that no one can run their business like they do – and that’s untenable. Particularly when it comes time to sell.

19.03 Saleability of a business; a business is worth a lot less if the owner has a LOT to do with it.

22.47 Dru talks about the process of doing a typical appraisal and valuation on a business. It’s an in-depth look at how he pulls in the information and gathers a list of potential buyers across the country.

28.24 His number one goal is to be selective and put your business in the hands of the right people. Dru says a savvy younger generation are buying businesses and setting them up to sell from the outset!

30.30 Are you building something that you can move on from with ease and do so profitably? It doesn’t have to be for retirement. It could be a sudden health issue. Personal change like a divorce. If you can set it up so you are not personally critical to the business, it can be sold at ANY time!

32.00 You should be at a point where you can sell at any time.

32.50 Work on your own mindset by allocating at least an hour to yourself – go surfing, walking, and make sure you’re eating. Go to work knowing you’ve given yourself valuable time and now you can give your best to the business.

37.00 If you’d like to reach out and find out how you can ‘remove’ yourself from the business to improve it, email ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

There’s a lot to take away when considering your exit strategy; namely the ability to extricate yourself from the everyday and trust good staff to run your business for you.

Remember; your business is worth a lot less if you have a huge hand in how it’s run. There’s little saleability if you are the lynchpin to all the good that goes on!

Shift your mindset so you can build your business by building your people. Show them that they are valuable, and they will reward you. You can step away to constantly re-evaluate and grow your brand. A win-win for everyone!

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EPISODE IN BRIEF

Today, Nick and Chris get into the nitty gritty of evolving your brand.

Are you hustling to make sales and ensuring you remain profitable at the expense of developing your brand? Have you given thought as to how you can create fame for your business – and to hero your brand for extra sales leverage?

Today’s episode of Coaching Conversations is more of the terrific Up-Coach wisdom we need as we wind down an enormous year and gear up for the next…

Time Code/Show Notes

0.26  Intro: Business coach experts Nick Psaila and Chris Herbert put some context around the notion of building fame for your business.

2.15  Nick looks at examples of evolving brands including Harley Davidson. HD is more about the lifestyle than the bike – yet the bikes have evolved in 2022 with new models that retain their heritage HD aesthetic with a Gen Z edge.

5.52  Outdated tropes include best service – cheapest prices. Everyone does it – or says they do it. It’s not a valid USP anymore. You cannot lean on these common propositions alone. Nick talks case studies; McDonald's, Nokia and American Girl.

9.53  Evolving does not mean changing your whole brand; it means deep diving into the psyche of what the consumer wants from your product or business. The evolution of McCafe or Uber Eats for McDonald's. The evolution of Taxis  - with score ratings to combat the growth of ride-share companies.                      

11.25 Perception is real – and 80% a done deal. Websites must be ultra-slick. Travel industry sites have to supply current video /  real photos / walk-throughs – the perception must be 2022.

15.20  Listen to your customers/clients. Look at your own Google reviews and compare to your competition.

18.32  Perception is key to evolving your brand. It’s a powerful thing to consider just how your brand looks to the wider world.

19.52 Nick wants us to consider the tastes of our audience. Look at the way spa baths have evolved – there are now spa pools that seat 12!

Tap into the needs and wants of your clients. Evolution is key –  products like mobile phones used to have a six-month shelf life on average. Now it’s six weeks.

24.49  How do you interact with your audience? How do you keep current if you don’t know what they want? Do they want personalised service? Do they want to be left alone? How do you get that information?

26.40 Case study; Ikea and the evolution of kitchen supply/installation

28.00  When you observe your client’s needs and wants, you can begin to evolve the way you service them. But in doing so, do NOT lose sight of your own personal visions. Don’t change so rapidly that you lose who you are. What can you do to be that little bit “extra” ? Case study; World Cup 2022 in Qatar.

32.00  If you’d like to know how a business coach can help you evolve your business, email ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Three main take-aways from today’s episode centre on getting to know your client needs and wants. People change - and their needs change. It’s as simple as that. Failure to recognise your customer values means failure to evolve in any sense. Don’t ignore your customer.

Perception is the deal breaker. What you look like, feel like, how your brand speaks to the world – in person, online, across your marketing.

And think about how you can freshen up your brand without losing the essence of why you went into business in the first place.

Evolving your brand is all about asking your customers “what do you want’ and adjusting your brand accordingly.

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EPISODE IN BRIEF

Today, Nick and Chris talk discuss business trends in 2023 and how collaboration can be a vastly superior strategy to competing in non-busy periods.

How do we, as business owners, lift each other up and truly get through tough times together? By looking differently at your two biggest outlays of rent and wages plus cash flow and materials, you’ll see a wider picture and a new way forward in 2023 when things are slow.

Today’s episode of Coaching Conversations is just the motivation we need to feel good about contingency planning as we go into this challenging period for small business.

Time Code/Show Notes

0.26 Intro: Business coach expert Nick Psaila and Chris Herbert talk cherry picking AND cherry pick ways to ultimately increase cash flow in 2023.

2.30 Global economies will play a role in how businesses will need to shift mindset.

4.30 When you have gaps in your workflow and jobs are pushed out, what are you going to do with your workforce?

5.25 Increase your opportunity to take on more work by looking at geographics – you could combine two businesses together in different regions.

Inter-collab the size of two workforces with different assets to take on a job you’d never otherwise tackle!

6.32 Ever thought of combining with another firm to buy materials? Buy in volume – store it – or everyone takes their share. Brilliant!

7.45 Stumbling blocks of mindset include ego-driven road blocks to fear of loss of business – but if you look at it from the perspective that you weren’t going to get that business anyway – and you’ve created an opportunity by shelving competitiveness – what an extraordinary outcome!

8.25 Collaboration helps with positioning. By borrowing expertise from the other company, you’ve now created new opportunities that were not previously possible and outwardly you’ve changed the offerings of your business.

11.05 Working with a non-competing but similar operation, you can share human resources – send your team to help out – expose them to another workspace – place them where they can make a little extra money. Sub out your staff – it’s a win-win for everyone.

15.45 How will collaboration manipulate your cash flow? Why pay the team if they’re not ‘producing’ – sitting around on the job – cleaning out the shed for a few days? Go in clear – contracted -lend them your guys – make it reciprocal. Collaboration with another business can be clever if you do it right.

18.20 Form the working relationship first and work your way into talking about your similar struggles. Start small. Build trust.

20.23 Work smarter not harder, collaboration is the way forward.

21.20 If you’d like to know how a business coach can help you seek collab with like-minded businesses, email ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Finding a complimenting business to yours can be the beginning of a wonderful and profitable new working relationship.

Open up new opportunities to earn and you can also re-position yourself as a company that offers more.

Remember, a non-competing stance will help with job placement and you’ll expose your team to a new workspace or job skill.

And finally, give your cash flow a kick-along by parking your ego and forming a trusted collab – it can be a win-win for you, your employees and the partnered business!

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EPISODE IN BRIEF

Today, Nick and Chris discuss `what hat to wear when’ as you go about running your daily business. How do you break down responsibilities and roles? Are you still wearing every hat (as you did from day one?)

This episode asks you to consider the number of hats you wear daily; from your business leader hat to sales…. to your recruiting hat.

Learn how to rewire your thinking so that you save money by delegating the jobs you have outgrown!

It’s an eye-opener – so simple, yet so challenging for dedicated business owners. See how you can begin to let go or change hats in today’s installment of Coaching Conversations…

Time Code/Show Notes

0.26 Intro: Business coach expert Nick Psaila and Chris Herbert talk about business hats and why you need them.

1.20 Your role needs to be evolutionary. You must grow incrementally, change, evolve, and swap the hats you wear as you need them. Some you’ll be able to give to someone else, and some hats you’ll always have to wear yourself.

4.40 Nick uses the NDIS as an example of how an organisation may delegate who wears which hat at what time…

5.59 How do you know when to give that hat to someone else. How do you know you’ve owned that role for far too long? When you see that system is more powerful than you, you will realise you are not pivotal to that particular role.

7.40 Don’t find yourself in the business where you have become hostage to various roles that sap your energy and well-being. Have you fallen in love with your captor? Can you take 2-3 weeks off without it affecting your business? Have you made a monster of this ‘relationship’?

10.00 Are you making excuses for your business? Do you believe that no one else can do what you do? Do you make excuses to get out of social situations because you ‘can’t take any time off because of the business’?

11.52 If you feel like you are wearing too many hats, you probably are.

12.30 What are you really worth? Is your time worth taking an hour out of your day to do the mail run – or to pick up extras from the hardware? Can someone else wear that hat!?

Think about your personal hourly rate and note what you would save if you sent someone ELSE to do that errand. It’s a simple but empowering exercise!

14.10 What hat must you always wear? Your hat of Leadership and Training.

16.20 Do you wear your Marketing hat well or can you delegate this important lead-generating role?

16.55 Finance Management: if you don’t wear this hat accurately, the ATO will. Be across it. You can’t leave this hat on the nightstand. You cannot allow your bookkeeper to wear a financial management hat.

18.07 Operational management: this is less about systems and more about people. A hat you must wear. A hat that evolves over time as you give back to your company.

21.20 If you’d like to know how a business coach can help you change your ‘hats’, email ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Knowing `which hat to wear when’ begins with knowing your role in the company. Where are you today… and what role needs to be filled?

Secondly, how much are you worth to the business? This awareness helps you realise how important it is to delegate and free up your valuable time.

And the leadership hat. Wear it with gusto and pride; you are the leader of quality control and training. It’s your business to uphold the standards.

Thinking deeply about the evolution of your role - and the business itself – will give you the greatest idea of which hat to wear or when to pass those hats on to others.

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Time Code/Show Notes

0.35 From the Evolve Upper Limits Mastermind with Sean Wilson from Better HR.

1.20 Sean introduces his role inside Better HR and how the company strives to be the best in industry.

4.10 Why is Human Resources so important to the success of your business. Your employees and your contractors are all part of your workforce; anybody in your business is part of your HR.

5.42 Australia has some of the most complex HR laws in the world.

6.00 Your people are your most important asset. They are also one of your biggest operating costs. Hire the wrong people and at worst, you’ll destroy your business.

7.01 In this country, HR and Employment Law are intertwined. The Fair Work Act is 800 pages long; you can have one staff member or you can be the biggest fast food empire on the planet, you will still have to comply with the same laws.

7.30 There are over 122 modern awards; this determines your pay rates. So, make sure you are paying your people under the correct award. The fines are huge; a fair work inspector will not be kind. Get systems in place so they move on to the next audit pretty quickly.

11.02 Think about how you hire people. Do you just slap an ad together with a basic job description? Are you scoping that role properly, because it is vital. How do you determine the right person for the job and are you keeping proof that they are the best for the role?

12.05 Sean discusses the difference between an Unfair Dismissal Claim and Adverse Action Claim [you didn’t give me the job because of my gender]. The onus of proof is on different parties. You must keep some records to be able to defend claims.

13.51 Job Descriptions; have them. Keep them up to date. A position outline helps you performance manage your employees. Work out the pay rate.

15.40 Right To Work Checks; can be as simple as asking for a birth certificate. The fines can be enormous. Check current qualifications.

17.15 Why you need employment contracts for every employee…

18.05 Most businesses find themselves settling outside of court as they realise just how much it will cost when an employee has a gripe.

19.30 Do you provide your employee with the tools of the trade to do the job…be mindful what you specify in a contract as you’ll lose your flexibility to remove it.

21.45 Policies and procedures; have them and review them regularly. So many businesses don’t have them in the first place; bullying, sexual harassment, working from home; workplace health and safety. Have policies in place and make sure your employees know they exist.

24.50 Paying your staff; make sure you spell out all the inclusions, all the details and make sure you’re paying them on time. Do you give pay slips to your workers and do you give them within one working day?

27.54 Get familiar with the National Employment Standards. Have your workers been given a Fair Work Information Statement…

31.00 Keep records. Sean emphatically recommends that you keep records of ALL documents; keep a record that your staff have seen the relevant information. The fines are heavy and retrospective if an employee makes a complaint.

32.32 Superannuation and compensation.

34.25 Exiting workers lawfully. Giving lawful notice and final pay. Keeping good HR records, diaries and notes.

37.20 Serious food for thought? Hit up upcoach.com.au for more.

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Time Code/Show Notes

0.35 Evolve Upper Limits Mastermind with Natasha Marsh from QMS Services.

1.10 From studying a Masters in WHS to auditing and working with the NDIS, Natasha’s professional purpose has been to help as many people as possible.

2.12 QMS Certification Services; who are they and what do they do.

2.40 If you’re in building and construction, health and fitness or education, there are opportunities within the NDIS. There is a market screaming for investors.

5.00 Natasha overviews certifications and why each one can be important for your business when applying for tenders or contracts.

6.36 Opportunities within the NDIS; bricks and mortar/property. Funding is available for high-need participants and low-needs NDIS participants who live in share houses. This is called a Group Home so participants can live independently.

9.20 If you build a property you can lease it out to a registered NDIS provider. There is money to be made.

11.05 The need for SDA [specialist disability accommodation] is increasing. There is currently 20,000 participants eligible for SDA funding and only 7000 dwellings currently available to them.

SDA participants deserve integration into society and this will help to avoid becoming institutionalised.

14.30 Shockingly, 271 million dollars was allocated in participant plans to SDA - yet only 7000 dwellings exist for just 20,000. In Queensland, there is just 76 approved providers to build SDA accommodation. Again, there is money to be made here.

16.20 Could building SDA dwellings become your core business…

17.20 What does it mean to become a registered provider of SDA in Queensland. What are the steps you can take and how can you pass the audit. You do not have to be in construction to be interested in contributing to NDIS.

20.18 QMS is a quality organisation setting itself apart with strong ethics and warm empathy. It’s about building relationships and helping people as much as possible.

22.45 How can 100 percent Australian-based QMS help you become certified? They will get to know your business and do it quickly – they can turn audits over rapidly. They run on a skeleton staff because that’s all they need.

25.10 Overheads are reduced and audit reports add value you to organisation. No hidden fees. Lots of constructive observation. QMS does things differently.

26.50 Inspired? Hit up upcoach.com.au for more.

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Time Code/Show Notes

0.35 The Evolve Upper Limits Mastermind, presents Gary Bigelow `If it aint broke – break it’ …

1.40 Gary opens with some nostalgic working memories and a case study in how he saved a business 7K a week by deconstructing it and making it work better. The brain of an engineer will tell you that this is the solution every day.

6.50 The story of the IBM kid who demanded he was paid a fee for every single PC shipped. The kid who created Microsoft drove a company that in 2022, earns 198 billion a year in revenue.

10.20 If it aint real, fake it; aka. fake it, until you make it. Learn to sell your capability. Convince people that you can do a good job for them.

12.44 Body language; from the power poses of Mick Jagger and Usain Bolt to the everyday body language of the people we interact with in business…

16.45 Would you buy from yourself based on how you present; how you stand, sit, walk and conduct yourself in a meeting…

21.10 Gary shares the story of an encounter with a squirrel at Moose Lake, Canada.

25.00 What happens when we fail to break the un-broken… what happens when you sit in your comfort zone. Gary shows us how business growth stagnates when we fail to move.

26.58 Stagnate and your competitors will overtake you rapidly. You’ll become irrelevant. Gary talks about software from the early seventies through to the early noughties and how corporations become irrelevant if they are inflexible.

32.00 Don’t refuse to break the model – Kodak is another infamous example of a market leader who failed to embrace new strategies, stayed within its comfort zone, and did not take advantage of the digital age.

34.10 Nokia became another victim of stagnation in the early noughties; a mega company that failed to break the standard.

Xerox also went the same way. They declared their future was in copy machines and failed to adopt digital technologies. Huge fail.

39.50 How did Disney go from creating classic film ….transforming sideways to owning a streaming service and buying franchises like Star Wars… they kept breaking and innovating. Just as Amazon and Apple have done. Steve Jobs was fired because profits were flat-lining. Now a 387 billion dollar company, Apple makes the bulk of its revenue through sales of the iPhone. Yet Apple has now become a software and content retailer to move forward successfully.

46.39 Inspired? Hit up upcoach.com.au for more.

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Time Code/Show Notes

0.35 In this episode from the Evolve Upper Limits Mastermind, Dru Morgan of Morgan Business Sales talks about what you need to know before you sell your business.

1.25 An overview of Dru’s business acumen and rapidly scaling expansion into international markets.

3.45 How can you make your business high value and easy to sell.

4.43 The canoe analogy is worth revisiting. Don’t paddle it faster, the intelligent owner is outside his canoe to re-sand it and think about how to win the race. Work smarter – not harder.

8.00 Case study; the business owner who took his grandfather’s advice and did nothing inside his business except start with 500 dollars. He has a staff of 40 plus and sold it for over a million. He 100 percent leveraged the power of others.

11.47 This is an amazing story of a man who worked less than 2 hours a day OUTSIDE of the canoe. It is an example of how easy it is to sell a business where everything is set up - no training required – all systems in place.

Having a plan can make scaling your business easier. How you can replicate what you do in other markets. Scale only works if you have a niche and you are working it from outside of the canoe.

13.30 Dru explains why he can’t sell a business if the owner is critical to it. You must have a smart team so you can remove yourself and let someone else run it.

16.30 Success is based on a ‘group’ of talents, not your own individual talent. Aim to put your faith in other people – this is easier said than done.

19.00 People first – business second. This must anchor your core set of values to retain the best people. People are more important than profit – your staff and your customers. Your people must know that they are your first priority. You will never lose them.

22.00 Relationships matter and staff should be enjoying themselves. Go the extra mile and bring in the champion’s mentality. Have more values. Let your staff live the life they want. Staff will always choose values over money.

26.50 Talk to your staff about values. If the heartbeat is strong, everything else will grow.

31.05 Thinking about a time frame for selling your business…. it changes for different industries. But how long does it take to transition out of your business…. try 12 months? And you won’t be handcuffed to your business if you put your faith in smarter people.

Remember you can only build an empire if you’re on the outside. No one built an empire by doing all the jobs themselves.

35.40 How is your income generated? If you’re on the golf course every day and your business is ticking over nicely, it’s invariably an attractive and sellable business. Pay staff more rather than offering them ownership.

39.00 Once a year, you should invest in a valuation of your business. It’s a great exercise in how you are tracking and how the money is generated. It’s not the money you are making - but how it is generated.

41.30 Dru talks about the best time to sell up. From retiring to changing direction simply because you need a change or you’re not happy doing what you’re doing. It can be approximately a 2-year process to set up a management structure and get it to a sellable position. Think forward, think ahead – but get out of the canoe to do it.

45.30 Giving without asking for anything in return can provide pivotal, life-changing direction in business. It will come back to you. Give is gain…

47.00 Exit with Success is a planning e-book with a whole lot of videos and top-shelf advice from Dru and his team.

49.50 Inspired? Head to upcoach.com.au for more.

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Time Code/Show Notes

0.35 In this episode from the Evolve Upper Limits Mastermind, Chris Herbert dives deep into sustainable entrepreneurship.

1.20 Chris begins with an interesting case study about Ben, a business owner `on the tools’ with a hard-working ethic, but little cash and no clear vision of what success looked like.

8.00 86 percent of Australians are experiencing a level of burnout. On average, we have stockpiled 16 days of annual leave and we are not taking holidays.

9.20 Australians rate themselves just over four out of ten for work-life balance. We are all clearly struggling to switch off, to find ways to be with our loved ones/to do the things we love outside of our business.

12.00 The discussion turns to the question of ‘why do we all work so hard’. Money, self-esteem, societal norms, control and fear are just a few of the answers.

15.25 Draw your own success circle and realise that money does NOT determine success. How can you strive for a level of harmony when you spend a great portion of your life at work….

18.30 Think about how you can create more `time’. Focus on working on ‘big rocks’.

21.10 Execution; communication is paramount, how often do you chat with your partner and NOT speak about work? Do you compromise…. do you put your work first, failing to seek compromise which then brings conflict?

26.20 Compassion; it bridges the gap when you put yourself in ‘their shoes.

27.20 Family; have rules. No phones at the dinner table. No business calls taken after 5.30. Carve out time. Be present. Your kids will remember. You also have to roughly plan your weekend – you’ll have a more fulfilling family life as a result.

29.40 Memories; be more present. You in your family’s life – that’s all that matters.

31.15 Sleep; it’s important. There’s a reason you feel tired. Listen to your body. Exercise – to get the best version of you. Make sure you are eating well; make lunch, invest some time into eating better with a meal prep delivery. Prioritise.

35.00 Mindset. Feed and fertilize your mind as you would a garden. Plant the good seeds. Reading, listen to podcasts, become effective and learned. Build the best version of you.

36.20 Ask yourself; how much does it matter to you? What can you do to achieve work-life balance faster? Is work more important than your family… how much does your partner need from you…

37.10 If you’re not right – nothing is right. ‘Progress = Happiness. Just a small step each day. Think about what defines your level of success and you’ll realise it’s the little things that count.

40.01 Inspired? Hit up upcoach.com.au for more.

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Time Code/Show Notes

0.35 In this episode from the Evolve Upper Limits Mastermind, Chris welcomes Guy Whitcher. Today’s conversation gives you smart strategies to grow your business.

1.20 Business owners find they are often sitting in the same canoe when they should be spending time with their loved ones and doing things that fill their cup.

4.00 Using the analogy of juggling the needs of multiple children, what do you do in business when you run out of hands… you look to your people.

5.10 Look at maturity for the task to determine how capable someone is to do the job. Remember, they must be willing to do it – and it’s only for a small part of the overall activity. Guy tells the story of a 15-year-old tasked with a job that he simply could not do because he lacked maturity for the task.

Leadership styles as follows;

9.55 Style One – Directing. You need a leader who has a directing style to help out a newbie.

12.15 Style Two – Teaching. It’s giving guidance and encourages a two-way conversation.

14.07 Style Three – Participating. It’s a conversation; this person knows what they are doing.

15.20 Style Four – Delegation. You can trust them to do the job with a minimal overview.

17.55 How do you know when someone is capable and willing to do a task…. observation works - but asking them outright is much better.

19.38 If you underestimate someone’s abilities and tell them what to do, you are risking animosity as they will perceive that you no longer trust them to do the job correctly.

20.00 Don’t default to a leadership style that does not fit the person.

20.31 Guy talks about the best way to lead people…

21.30 How does this relate to holding the hands of your people…you have to understand how each individual functions. How they learn… how they grow – so you can then grow YOUR business.

22.00 Your hand-holding should progress through the styles as your employee progresses in skill and confidence.

22.23 Put in the hard work at the beginning and it will reward you in spades.

23.00 Inspired? Hit up upcoach.com.au for more.

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0.35 Listen to the Evolve Upper Limits Mastermind with professional racing car driver, Todd Hazelwood, who explores the natural synergy between high-performance motor racing and a high-achieving business mindset.

1.10 Todd shares his back story and childhood passion for motor racing from a tender age; the sacrifices made between each step, the progression via scholarship, the fundraising and relentless drive to raise funds to race throughout the majority of his youth.

8.10 How do you find that extra gear to do the things you love?

9.20 Races are not won on the racetrack – they’re won in the workshop. Preparation is KING when determining how you can be better than your opponent.

13.10 How does one go from hobby to obsessive life goal? Todd speaks with Nick about how to build momentum from that lightbulb moment.

Avoid negative talk. Make your obsession your life; let nothing get in the way of your winning spirit. Have a goal and do not sway from achieving it. Value the support of your people, your family are a priority.

16.10 Inspire your team with your own unwavering passion for success. Motivate and support each other; no one has the finger pointed at them. You only get a sore neck by looking backward.

20.50 Your staff can see your commitment and are reassured; in motorsport, no one is higher on the chain.

Spinning spanners on a race car involves sacrifice when you’re essentially part of the `moving circus’ on the race circuit.

24.00 Setbacks; how does Todd use mental toughness to overcome adversity and create trust in his preparation?

27.56 Bathurst; Mental prep and mindset before and during one of the world’s most famous racing events. Hydration and physical prep begins 2 weeks before race day – it’s the most expensive weight loss regime on the planet. You can’t expect to drive the wheels off your car if you’re not mentally and physically prepared for the unexpected.

32.22 The business of motorsport is about winning – but it’s not everything. Winning on track is not the same as winning off track – where you are heavily reliant on your people – you have to look after your people who are so committed to you and your dream.

Without the support – the fans – you don’t have a sport. How can you make everyone feel valued and valuable in your professional world?

36.35 Having someone who can support you in both good times and bad is priceless. Surround yourself with successful people.

38.15 Nick shares his views on holistic and physical health. Todd shares his physical health commitments within the motor racing business and leading into race meets.

Be your own self-critic. Are you fit enough, are you strong enough, are you smart enough? Raise the bar – and imagine what that success looks like.

42.30 Todd believes success is 80 percent mental toughness and 20 percent physical/skill based.

47.00 Appreciation for those who help you achieve success – show it, value it, value them.

52.30 The three elements to success according to Todd; Communication is super key… followed by passion and anchored by hard work. Make your passion greater than your ability.

56.33 Inspired? Hit up upcoach.com.au for more!

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EPISODE NOTES:

0.35 Evolve Upper Limits Mastermind Episode 6 with Nick Psaila showcases a new way to tap into a smart mindset to evolve your business…

3.45 Stop playing too small. You are the universe, you are omnipotent and omnipresent. You must be present and play the game to infinity. Become more. Start playing at the next level.

10.30 The Memetic Virus is the selfish gene and is not open-solution-based thinking. Smart thinking is an attitude of change; to the betterment of your life and those around you.

13.45 Nicks shares his views on re-invention. On changing your direction, on avoiding stagnation. Being a ‘tradie’ is not limited. You’re an artist, you’re a craftsman. Think big.

14.20 Delegation; how to be efficient in everything we do. Letting go. You cannot be the be-all-end-all for your business.

16.45 `Your accountant knows the numbers’… is not good enough. You need to be across more than the basic numbers of your business.

17.45 Do you really need to be on-site? Stuff still happens; you’re not that important. Get feedback from your people.

19.30 How do you create a central point of information for your staff? The client does not always want you – they want a result. This is limited thinking; you have a whole team who can help you.

Stop being a martyr. Traditional thinking no longer works if you want to grow. And grow you must – or your competition will be all over you.

23.40 A group-think reveals concepts that challenge the traditional mindset.

27.50 From retaining good staff to making decisions on the spot, the hive mind puts forward some powerful solutions based on past negative thought patterns.

33.45 `What if you train them and they leave? What if you train them and they stay?

38.40 `My way or the highway’. Change the way you do things by shifting your identity. You are not a tradie with a business – you are an entrepreneur.

43.38 What if you had an E.L.F business… exciting, lucrative and fun. It doesn’t have to be fire and brimstone. Life is short, don’t make things difficult.

46.05 It’s not what you have; it’s what you become. Money is one small part of the equation. The glory of living is rising every time we fail. It’s not what you’ve been dealt; it’s what you do with it.

50.35 We are what we repeatedly do. And don’t wish it was easier; wish you had more skills, more knowledge, more ability. LEARN. MORE.

52.30 How do you spend less time working on your job and more time working on your fortune?

54.50 It’s not about making money; it’s about making TIME.

57.00 Grow yourself not to compete. Do whatever it takes, give it your best. You have nothing to lose, life is SHORT.

1.02.00 The mind-hive collates the changes they will make to begin the ‘evolve’ process.

1.05.00 Time is the number one takeaway. Can you imagine a more precious commodity? There is none. Time is everything.

1.06.33 Letting go and recognising that your business is its own beast; sharing your vision with your people is so important.

Step back and your staff can strive for their own goals while growing your company. Allow them to feel the pride and responsibility of making your success, their success.

1.10.40 Stop ignoring the most important things in your life. What’s a quote worth versus a conversation with your precious child? It isn’t even in the same galaxy. Give your family TIME. Give your kids your ATTENTION. Get your priorities STRAIGHT.

1.13.15 The most valuable thing your employees can give you is their time; so respect theirs. They are giving you precious hours – months, years of their life – to work for you.

1.14.11 Holidays. Let your staff grow. Give them time off. Let them recharge.

1.15.14 Leverage experts to do the things you don’t like or can’t do or can do cheaper than you. So you can leverage more TIME.

1.16.00 You are the source of all change. You could be one step kinder, more fun, happier, smarter, a better boss, a better parent… you can walk away and rise every time you fail.

Take a page from the life book of Nelson Mandela. Be the change you want to see in yourself and others. Nick knows the only way is up. And you can live this truth. Begin now.

1.17.15 Inspired? Hit up upcoach.com.au for more.

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EPISODE IN BRIEF

Fresh from the UpCoach Two Day Mastermind event on the Gold Coast, Nick and Chris talk more about the Giver’s Gain principle.

Giving first and giving something of value – without expectation of return – is a powerful business tool. If you replace expectation with appreciation, all parts of your life will change.

Nick calls them `Connection Credits’… and this episode is all about building value through relationships and generosity.

There’s a lot to take-away from today’s Coaching Conversation so let’s get into it….

Time Code/Show Notes

0.26 Intro: Business coach expert Nick Psaila and Chris Herbert break down the elements behind the Giver’s Gain ethos.

1.33 The principle of Giver’s Gain is to give something without the expectation that you shall receive something in return. Ivan Misner speaks of the profound advantages of Giver’s Gain with referrals – sooner or later it will come back to you.

The concept was later formalised in the book The Psychology of Influence. Nick shares insight on the Hari Krishna.

5.30 How can you invite this principle into your business… it’s the idea of the `free sample’ or complimentary consult.

7.30 Remember, the principle of the Giver’s Gain is that the ‘bonus’ you give does not have to be a physical product. It can be as simple as advice. It must, however, represent value.

8.30 Free information is a great example of Giver’s Gain in business. Your advice can be via EDM, audio, in the form of a face-to-face consultation that costs nothing. But it must be meaningful.

9.15 Nick talks about business ‘karma’. A big part of the equation is the more you help others, the more you help yourself.

10.50 Tony Robbin’s `appreciation over expectation’ is a great mantra to follow.

11.30 Cultures that give to each other without expectation, thrive.

13.00 Be generous with your expertise or product.

To give without receiving. See how that feels. But then you must eventually have the courage to ask for the sale/signature. 80 percent give’ and 20 percentask’ is a fair structure. The principle is not to feel used but to be the first to ‘give’.

18.50 Give with genuine intent even though you may find some people are sceptical. Like attracts like – you’ll attract those people who genuinely like to give as well.

20.20 The Giver’s Gain principle cuts through to feelings of gratitude instead of the simple act of survival/putting out fires. It presents happiness as an option. It brings meaning outside of money-making.

22.36 If you’d like to know how a business coach can help you integrate the Giver’s Gain principle into your business, ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Giving without the intention of receiving anything in return is an age old principle that is simply good business.

Showing you care can mean you receive more in ‘karma’. But ensure the care or advice is valuable.

When you run with the Giver’s Gain principle you subscribe to the notion of appreciate over expectation.

If you make a difference to someone’s life, you will be `their top-of-mind person’. This is not about feeling used, it’s about building a relationship where you give first. Reciprocal energy exchange is important.

So keep giving and the rewards will eventually be yours.

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EPISODE IN BRIEF

If you’ve ever considered partnering with a business coach, here’s a success story that will knock your tradie-socks off.

Nick invites Veronica from Ultima Building Group to share her insights. Ultima is a motivated, high-end residential building company in Sydney; a business built from scratch by Veronica and her builder husband Chris.

Veronica’s passion is infectious and her message echoes the Up Coach mantra of `doing what you love’.

Channel the motivation of an energy-inspiring episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach expert Nick Psaila speaks one-on-one with Veronica from Ultima Building Group.

2.30 From a humble carpentry business to recognising a need to deliver more than partner trades, Ultima evolved into a full-fledged building company.

Transparent honesty and `client first’ mentality drives their every action.

4.00 Energy and fun flows through the story of Ultima. Essentially, the desire to deliver an exceptional client experience increases their enjoyment of the business – and success naturally follows.

5.20 Veronica explains the importance of ‘home’ and what it means to her family.

The experience of dealing with a small builder creates excitement from slab pour to landscaping. It’s individual. It’s fun.

It’s far from the ethos of the hair-tearing, churn-`em-out multi-national building companies.

6.20 Challenges are always present - from planning and preparation to handover – it always takes a huge amount of work to keep everyone – staff and clients - feeling positive. Particularly in the last two years. Communication is key.

8.20 Veronica talks about the systems and processes that increased their business and grew the company three-fold.

10.20 The decision to seek out a good business coach is an easy one when you hear how effectively Ultima integrated new ideas and actioned new systems.

It’s an investment in ‘the business’, a valuable deep dive into the mindset of how you see your professional self. In the building game, there’s a lot of competition and supply chain issues – and virtually no one ready to help you.

14.00 The end goal for Veronica and Chris is to have the company running like clockwork 24-7, without the need to ‘hover’ over jobs or be onsite all the time.

15.29 If you are reticent to pursue business coaching, Veronica offers up some questions…. What is it that you think you need to change – and how do you plan on doing that by yourself…

18.30 If you’d like to know how a business coach can improve the way you do things and grow your business, ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

In 2022, having a successful business that runs semi-autonomously is a common goal for many business owners. And Ultima Building Group is well on its way to achieving this.

Veronica and Chris’ boutique building company has leaped from strength to strength with a coaching style that sits comfortably alongside their passion for client service.

This new direction turbo-charged their well-spring of energy to create beautiful homes, servicing their clients with attention to detail and scrupulous honesty.

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EPISODE IN BRIEF

If owning the race course – and not the racehorse – hits you right in the entrepreneurial bread basket, you’re going to love this latest coaching conversation…

It’s all about revenue streams and casting that net wide – but only after proving your business has what it takes for at least, 6 months of steady, consistent performance.

So, let’s start thinking about what you can do with your business in terms of growth and greater expansion – and enjoy new ideas in this episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach experts Nick and Chris shoot the breeze – and slide into the curious but brilliant race course metaphor that covers multiple streams coming into your business….

2.30 The racehorse only wins money if it runs a place. And it can lose its currency when it is injured or scratched. The race course earns revenue through everything from the turnstile – to food and bev – to car parking….multiple revenue streams….

You need to extend your income streams to avoid the pitfalls of having one racehorse. You need to own the racecourse.

3.20 Nick says having all your eggs in one basket – or investing in just one racehorse – is setting yourself up for failure.

You can add to your income streams by having multiple clients or adding to your product.

5.10 You must first look to stabilise a proven track record for your business. Ensure an abundance of leads, conversions, and a team that operates successfully. Get your processes right so it’s sustainable month on month.

Nick advises a six-month period to prove that whatever you are doing, is working.

7.48 Look at multiple streams of leads with the same product.

9.00 Alternatively, you can add complimentary services to the business. Consider what compliments your ecosystem.

12.50 Efficiency. Hospitals and airports are held aloft as fine examples – as much so if not more, than a racecourse. Airports do not service just one airline. They have more than one café.

14.30 With these considerations, you need to look at your marketing. Is it all in one place; are you running the whole ship based on a small team; or are you the racehorse itself….

15.20 You must own the greater scope of what your business can provide versus just selling one product or supplying one service.

15.50 If your business is ticking over efficiently, now you can start thinking about the race course - and really start aligning with the thinking of growing your business.

Nick urges everyone to look closely at 3-D printing. Robotics is coming in a big way. For example, Uber in San Francisco is testing driverless deliveries.

18.30 If you’d like to know more about owning the whole ‘race course’ email ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

To understand and build your racecourse potential, you must first prove your track record for sustainable month-on-month operation.

You must then re-evaluate that you are not the business owner masquerading as the ‘`racehorse’.

This means you must never put all your eggs in one basket. Multiple income streams are more likely to prove your business in an uncertain economic future.

Working to be profitable; smarter, not harder, is as always, the key.

And moving towards building a racecourse, in case your ‘horse’ stalls at the barrier, is the best advice you’ll hear this year.

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EPISODE IN BRIEF

If you’re looking for fresh ways to look at business as we head towards Christmas, get ready for brilliant real-life advice.

Today’s conversation will dive deep into the ways professional business coaching has helped Sammat Education help teachers and schools integrate technology into the classroom.

Matt from Sammat is a ‘rock-star’ of the Up Coach stable and his insights are both empowering - and realistic.

Enjoy this candid eye-opener in yet another cracking episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach expert Nick Psaila introduces Matt from Sammat Education.

1.00 Matt is a former head teacher and deputy principal with in-depth knowledge of how to teach professional learning with the use of technology in primary schools.

2.57 Sammat is working with both teachers and students. Matt speaks of light bulb moments when teaching students; the aspect that drove him to teaching in the first place.

4.05 How would you go transitioning from a job to your own business?

There’s an incentive when you’ve created that new business to support your new gig – which is what happened for the first five years. But with more schools on board than Matt was able to facilitate, something needed to change to onboard new staff.

5.25 Turning his new gig into a ‘proper’ business, came with a fair share of stress. Matt dived into research via books, audiobooks, podcasts and business coaching with Nick and Up Coach. He is still making that entrepreneurial commitment to bettering himself and those around him.

8.15 Matt encourages you to use your downtime – your time in the car - or between appointments - to listen to podcasts, to educate yourself. There is no excuse for the lack of information in 2022. Fill your head with positivity.

9.00 Don’t waste time on things that can be automated. You’ll save 30-40 hours a month - look at that seriously when it’s 50 dollars an hour.

11.00 Books can only take you so far; Matt says having a business coach beside you holds you to account.

11.50 Covid closed all schools in 2020 and this had a huge emotional impact on Matt and his business. They pivoted and did some online stuff that got them through - and recorded a 20 percent increase on the previous year. Matt puts it down to having systems in place and different income streams.

13.35 Matt firmly believes he would have been out of business without the systems he learned through Up Coach mentoring. He is now pandemic proof and controls the flow of work – and there is a lot of it….

14.40 Continuing to grow his online product will help Sammat go international. Targeting teachers in any English-speaking country will be the goal.

16.20 Time off is so important; watching his kids grow up, and family is paramount. Matt works hard to spend time with his people.

17.25 By Matt’s own admission, Sammat has some ‘really cool’ technology for learning at home – for age 4 up to 18 years old.

19.45 Reach out if you can see a business coach in your future; email ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Learning what a successful business looks like is the first step to professional self-awareness. The up-shot is to educate yourself by reading, listening and ultimately making yourself accountable with a great business coach.

Independence, dedication and willingness to take risks and roll with the set-backs, are vital to growing your business and your own personal resilience. Business coaches can intrinsically help you live these values.

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EPISODE IN BRIEF

There’s nothing like a real-life success story for business inspo and today’s podcast will give you a real insight into how Tim and Jane from Aloha Surf, Manly have sold ‘natural endorphins’ for over 30 years.

They are frank and honest about their challenges – and the way they have kept the passion over three decades – as a couple and as a business partnership.

There’s a lot to take away in today’s revealing episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach expert Nick Psaila introduces Tim and Jane from Aloha Surf

1.55 Why do you do what YOU do? Tim talks about getting into the surfing game and why. Not surprisingly, it’s all about passion and loving what you do.

3.15 Tim discusses the changing demographic of his business customer but admits he still has a loyal decade’s old base that now includes children and grandies of former clientele.

Jane talks about the changing demo of Manly itself and the ‘Bob Hawke Surfing Team’. Not to mention, the world-stage facelift that has taken surfing as a sport to another level.

5.10 Survival for Aloha meant moving with the times and COVID encouraged Tim and Jane to be more proactive with their online business. Customers discovered ‘its easier to find a park on your phone, than it is to find a park outside Aloha Manly’….

6.25 Tim explains why merch quality is so much better than it used to be so buying decisions are less risky when buying goods unseen.

7.25 Jane is candid about her working relationship with Tim. Splitting roles between sales and finance helped when they had a family and Jane studied, but it is no longer practicable as the world has changed.

9.00 There are many reasons to require a business coaching partner and Jane graciously shares her side of the story and why Nick has helped both their business and their relationship.

10.30 Tim explains how having a coaching partner brings them together as a team. Jane talks about the value of listening to new directions from a third party. Nick is not the bad cop – he’s the ‘make-it-happen cop’. He keeps them accountable.

11.58 A business coach is someone who can give you scaffolding or a framework no matter how many years you’ve been in business. You may have all the skills, but you can be pushed in different directions. Increase your strengths and minimise your weaknesses.

15.20 When you pay someone to inspire and re-direct your best efforts, you do so.

15.40 Tim talks about his ultimate goal and it includes tapping out after all the hard work is done. To have everything in place so that someone else can do it. To ‘go out in style’.

17.00 Reach out if you can see a business coach in your future; email ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

Learning how others face business challenges allows us to think objectively about our own. Tim and Jane have stood the test of time because they eat, breathe, and sleep surfing and its people. Their staff come from all around the surfing world to create what they call ‘The Aloha Family’.

In short, they do what they love and they valued their lifestyle and business enough to keep that love alive by enlisting the help of a business coach like Nick Psaila.

There truly is, no better recommendation than word of mouth, is there.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations,

Nick and Chris travel into the future to where the exit strategy for your business thoughtfully exists… or does it…

Exit strategies are vitally important as part of your future vision and far from being scary, they’re an inevitable fact of life – and every business.

There are plenty of good reasons why you’ll need an exit strategy and this podcast will step you through the processes of identifying and creating a get-out plan that will work for you.

There’s a lot to consider in today’s episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach experts Nick and Chris discuss all things `exit plan’ … you’ve got to have one…

1.40 We all know that there are other things than `work’ but often it’s impossible to imagine a life outside our business. There’s an exit plan during the journey – i.e leaving the business while you’re in it - or after – when the business has dissolved. Rather, think of it as exiting the ‘business owner’ – not necessarily selling the business.

2.30 Here’s why Nick says you must do it – not simply consider it – you must plan an exit. The business cannot be ‘stuck’ functioning only around `you’ – and if something happens to you, what next…

Think about the ‘why’ – why are you in business, what’s the motivation, what’s the passion. And what happens after your working life ends? Having a purpose is vital. An exit plan is about exiting yourself from the business.

5.55 Now think about what life would look like. Can you envision going from working 95 hours a week… to working twenty? How can you work your way into working four days a week to begin the ‘exit’… can you plan for 50 weeks on – 2 weeks off… increasingly incrementally…

Can you plan to have a long weekend every ninety days… believing the wheels won’t fall off, staying close by if you’re unsure?

9.00 In you’re planning, you MUST have a redundancy system. Have someone ready to take up the baton if something goes wrong.

11.50 Ease yourself into it by having something you’ve always wanted to do. A hobby, a road trip. Don’t go cold turkey. You must

13.10 Start thinking about this now. How will you begin and how will you measure your effective exit strategy? Nicks speaks of his goal to travel around Australia, the prep involved, and how he may back off from coaching for a short while to make it happen.

14.38 Ask yourself the big question; when will this happen? It doesn’t have to be a hard date but it should be a date range. Time is short, life is shorter. Make the most of planning what is important to you outside of your current daily grind.

16.30 Re-position your outlook. Chris reminds us that you don’t have to sell your business, rather step away from it. If it works well and you don’t have to be there, happy days.

16.00 Find out more about how you can develop an exit strategy that works for your business at ask@upcoach.com.au

EPISODE SUMMARY

If you’re looking at longevity for yourself AND your business, the re-cap is simple.

Plan. Planning ahead is key. You must be thinking forward now, no matter how involved and passionate you are about your business in this moment.

Plan immediately. Even if you’re arrested in the grind of the day-to-day, this is about planning your happiness, your fulfillment, and your life outside of the workspace.

Make time to consider what you want out of these years of toil and success. There is nothing more important.

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EPISODE IN BRIEF

If getting into NDIS and SDA has been on your radar, this podcast is for you.

In today’s episode of Coaching Conversations, Nick speaks with special guest, Natasha Marsh from QMS Certification; a premium solution provider for Employment and Industrial Relations Services.

Natasha breaks down the pathways to achieving both NDIS and SDA certification and Nick reveals why it’s a great accreditation to have. Both options can bring financial and philanthropic success to your organisation.

There’s a lot to consider in today’s episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach experts Nick Psaila introduces Natasha Marsh from QMS Certification

1.45 Learn about QMS and how have they serviced their clients over the past three decades. When you provide quality certification to international standards – across a range of industries like infotech, construction, and recently NDIS – you are a valuable partner to many Australian businesses.

4.00 Natasha shares her professional pathway and role within QMS.

6.55 Nick breaks down the role of NDIS and how clients can reach out to find someone who is certified at an NDIS level to do work on their home.

8.46 Would you like to build SDA – Specialist Disability Accommodation - Natasha explains what it means and how a business becomes SDA accredited. Strict design elements are involved.

10.20 Discover what constitutes an SDA dwelling. From ramps to accessible-sized bedrooms, Natasha goes into different categories depending on the type of SDA….

12.30 What kind of accreditation does a builder or particular trade need to build NDIS or SDA dwellings….

13.00 If you’re interested in becoming an accredited builder, Natasha talks you through what you need to do with the NDIS. It’s a minefield without an expert partner like QMS…. Natasha outlines the process of becoming a registered provider – from application stage through to final registration.

14.39 If you are interested in becoming an SDA provider, the pathway is similar but with a few important elements to consider. It can be a complicated journey but Natasha is accomplished and eloquent with her knowledge and experience.

15.30 QMS are experts in Occupational Health and Safety Management Systems - their core business is also Environmental Management Systems.

16.50 The most successful organizations have these and numerous management systems in place.

Think about what you need to do in order to take advantage of gaining this important certification.

17.19 Reach out to Natasha at QMS and email ask@upcoach.com.au for more information on today’s podcast.

EPISODE SUMMARY

If this episode has sparked a light bulb moment for you , it’s high time to look into NDIS or SDA accreditation for your business. The opportunities are endless - and endlessly rewarding.

You’ll be helping people in need and that’s a big part of achieving personal and professional satisfaction within your organisation.

And if you look at I.S.O accreditation, you’ll be playing the game at the next level. It’s just another tool for your business.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations,

Nick and Chris deep dive into the often ignored struggles of the tradie who transitions from life on the tools to spend more time managing his business

When a universe of guilt comes down on you, how do you manage old expectations of yourself with the less physical, but no less important, role of building your business away from the site…

Evolving means accepting your new persona – but how do you feel comfortable with your new self, how do you shed layers of guilt that still cling to old responsibilities.

Learn how to embrace an evolving role and throw off your identity crisis in this empowering, punchy episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach experts Nick and Chris unwrap the common thought processes behind the tradie – business transition…

1.50 Shifting the mentality of guilt. It’s time to grow and change - there are no excuses. To paraphrase Nick ‘stop being a baby, the world will still function without you in your previous role’

2.25 The first critical point is ALL relationships need to end. If you’re feeling guilty that you’re not on the tools and evolving to the next level, that perception of yourself must dissolve quickly.

Identifying the relationship with yourself is VITAL. Your previous relationship with your business must end for you to grow and evolve; you must ignore external noise and others’ expectations.

Do you identify as the guy in the steel-capped boots and high vis… have you traditionally hated being ‘in the office’… does the shift give you pangs of identity crisis…. STOP this internal monologue.

7.00 The second critical point involves identifying your worth to the business. When you transition away from where you are now, it has to make economic sense to do so. Remember, when you’re on the tools, taking calls, placing orders, it’s impossible to be in six places at once before something gives.

9.10 Understand your value to the business and `stop taking trips to Bunnings for glue’ – that view of busyness is directly opposed to improving the margins on your next quote.

10.45 The third point is powerful. Ask yourself, where are you headed as a business.

What are your goals, how can you scale the business, do you have a vision to see your family more… what are the logistics to achieve this…

Feeling guilty is detrimental to EVERY vision. Make space so you can grow into your new role. Delegate. Free yourself up to move forward.

15.25 De-program the internal voice that says ‘if you want a job done right, do it yourself’.

16.00 If you’re feeling guilty about NOT being on the tools; if you’re having a hard time reconciling the new `professional you’, reach out to ask@upcoach.com.au to understand how evolving demands acceptance.

EPISODE SUMMARY

If you’re feeling guilty about not being on site right now… here’s the takeaway..

Remember that all relationships need to end – or transition. That means YOUR relationship with YOUR business.

Figure out what you are worth to your business - and can your role be achieved more cost-effectively.

Ask yourself, where do you fit into the business; you must have a clear vision of your new role to make it work.

And one more time…. Stop feeling guilty. It’s self-sabotaging - get off the tools and feel okay about it.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations,

Nick and Chris deep dive into the often ignored struggles of the tradie who transitions from life on the tools to spend more time managing his business

When a universe of guilt comes down on you, how do you manage old expectations of yourself with the less physical, but no less important, role of building your business away from the site…

Evolving means accepting your new persona – but how do you feel comfortable with your new self, how do you shed layers of guilt that still cling to old responsibilities.

Learn how to embrace an evolving role and throw off your identity crisis in this empowering, punchy episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach experts Nick and Chris unwrap the common thought processes behind the tradie – business transition…

1.50 Shifting the mentality of guilt. It’s time to grow and change - there are no excuses. To paraphrase Nick ‘stop being a baby, the world will still function without you in your previous role’

2.25 The first critical point is ALL relationships need to end. If you’re feeling guilty that you’re not on the tools and evolving to the next level, that perception of yourself must dissolve quickly.

Identifying the relationship with yourself is VITAL. Your previous relationship with your business must end for you to grow and evolve; you must ignore external noise and others’ expectations.

Do you identify as the guy in the steel-capped boots and high vis… have you traditionally hated being ‘in the office’… does the shift give you pangs of identity crisis…. STOP this internal monologue.

7.00 The second critical point involves identifying your worth to the business. When you transition away from where you are now, it has to make economic sense to do so. Remember, when you’re on the tools, taking calls, placing orders, it’s impossible to be in six places at once before something gives.

9.10 Understand your value to the business and `stop taking trips to Bunnings for glue’ – that view of busyness is directly opposed to improving the margins on your next quote.

10.45 The third point is powerful. Ask yourself, where are you headed as a business.

What are your goals, how can you scale the business, do you have a vision to see your family more… what are the logistics to achieve this…

Feeling guilty is detrimental to EVERY vision. Make space so you can grow into your new role. Delegate. Free yourself up to move forward.

15.25 De-program the internal voice that says ‘if you want a job done right, do it yourself’.

16.00 If you’re feeling guilty about NOT being on the tools; if you’re having a hard time reconciling the new `professional you’, reach out to ask@upcoach.com.au to understand how evolving demands acceptance.

EPISODE SUMMARY

If you’re feeling guilty about not being on site right now… here’s the takeaway..

Remember that all relationships need to end – or transition. That means YOUR relationship with YOUR business.

Figure out what you are worth to your business - and can your role be achieved more cost-effectively.

Ask yourself, where do you fit into the business; you must have a clear vision of your new role to make it work.

And one more time…. Stop feeling guilty. It’s self-sabotaging - get off the tools and feel okay about it.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick and Chris breakdown the many elements of customer service that ultimately grow - or slow - business success.

While Australia is not a service culture, how can we adopt strategies to elevate and care for our customers…

Consumers vote with their dollar so Nick asks why so many Aussie business owners accept bad customer service within their own business; why so many tolerate lazy behaviour, poor language and disrespect from their own staff.

Ask yourself, would you like to be served by your own company. If not – there are ways to leverage improved customer relationships and they’re all here, in another light-bulb episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach experts Nick and Chris outline the vital importance of customer service and why it can be so very difficult to measure…

1.20 Service in Australia; Nick doesn’t hold back with strong opinions on the lack of service in this country. He reveals a recent experience with a high-end brand, a soon-to-be out-of-date gift card and a packed store front.

6.30 Poor service in Australia is endemic. Nick puts it squarely in the basket labelled ‘lack of training’.

8.52 To look at your level of customer of service, determine the types of service you offer. Is it touch-point service – is it after-care – is it group service – is it care service – is it verbal or inspirational service. Think about your customer’s journey…

10.10 Think about how you interpret good service – and how your customer interprets good service. Your staff may believe they have looked after a client well, yet the client expectation was much higher and the delivery was ultimately substandard.

11.46 Put yourself in your customer’s shoes. What is considered good service by your target demo… would you want to be served by your company…

13.57 Determine what kind of service your clients need AND want.

17.45 How do you package your service; what are the stages of service – how do you onboard a client; how do you make them feel important; how do you congratulate them and nurture them through the relationship. People do business with people, so how do you TRAIN your people to look after your valuable customers.

21.04 Think about how you’re measuring your service success, including customer feedback. Are they re-signing, is there referrals, are they talking about you on social media… What are your key measures for success…

24.40 Customer service that wows creates a memorable experience that people will TALK about. An experience that encourages people to vote with their dollar – means buying from your business.

27.00 If you do not have a customer service journey mapped out, reach out to ask@upcoach.com.au to develop an understanding of your own service expectations and ethics.

EPISODE SUMMARY

Let’s wrap up customer service in 5 bite-sized chunks;

Think about the service you offer…

Then… how do you interpret that service…

What type of service does your customer need and want….

How is it packaged – think about the stages – and how do you train your people up to deliver it…

And finally, how do you measure your service success.

As Nick succinctly puts it, ‘make people happy and they’ll make you happy’.

It truly is that intuitive – and easy - when you make good customer service non-negotiable.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Chris and special guest, resident money-man, Tony Crossin bust some myths and open the conversation on BUDGETS.

Why do you need one…. how to go about creating a real clear picture of the state of your business… and what you can do about the end game each month.

Take the confusion out of budgeting and build confidence in your decision-making with this enlightening episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach experts Chris and special guest Tony Crossin launch into the importance of having a budget and why so many small businesses still don’t have one…

3.00 Do you need a deep understanding of your financials to put a budget together…let’s talk about what you DO know first. Money going in and money going out – what’s left is profit. SIMPLE. A budget turns the light on in a dark room. When you can see the obstacles, you can do something about them.

7.15 Having a budget is all about achieving a level of control and awareness of your business. It will sharpen your focus so you can get your financials back on track.

10.00 Take your actuals from the previous month and compare them to your projections… What you’ve done versus what you should have done.

12.00 Tony talks about exploring the historic peaks and troughs, and what went up and down. Do you know why it happened and what caused the fluctuations. Identify expenditure that can be spread across the year etc.

15.10 You can plan well – but you need to execute it – a double-sided approach. Create the actions to execute. The traditional balance in play is still 80 percent planning – 20 percent doing.

17.00 How can you switch those numbers and have 80 percent action…

19.30 Ask yourself what’s important… is making money important. You need to dedicate at least an hour a week to understand your numbers in order for you to meet your targets.

23.00 You’ll see greater results when you work towards your goals with confidence and knowledge. Own your numbers – it’s really empowering. Drive your business by the numbers because they don’t lie

24.30 Being in control is a great feeling. Time to squash those overwhelming feelings and take back control. Control and confidence. Work towards a budget and everything else will find it’s place.

25.35 Understanding, controlling and managing your numbers will bring reward. Don’t underestimate the power of knowledge and the ability to love what you do again – minus the intense levels of stress.

27.00 Reach out to ask@upcoach.com.au if you have any questions about developing and understanding your own budget processes.

EPISODE SUMMARY

Creating a budget for your business is not something you should do – it’s something you MUST do.

Three simple elements make up the benefits of business with a thoughtful budget. Understand your numbers. Take control of your numbers. And manage your tasks so you can achieve those numbers.

Tony lives by this triple shot principle and urges you to do the same.

Dial-in what you do every day and drive the business by the numbers.

It’s vital to your success. Significant progress is just around the corner.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick and Chris discuss recent news on the minimum wage increase and sort through strategies to combat the wage rise.

You may have navigated the past two years very well, but for those with staff doing low to medium skill level activities, it’s news that brings yet another obstacle.

So, if you’re a business owner and feeling a little unsettled by the government’s decision, this one’s for you.

The nitty-gritty of the minimum wage increase is coming up in this new episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coach experts Nick and Chris shed some light on the way forward and share some strategies to soften the blow.

02.20 Covid has devastated small businesses so it’s hard to reconcile this new increase with the pain of the past few years. But like GST, you must learn to accept it.

4.00 Change your mindset. What if you think of it as helping your employees realise this small reward. Think of it as alleviating some of the financial stress so they may be free to focus on the job – and less on an inadequate wage.

6.35 It is what it is. Accept it. Then think about how you will tackle it. How do you become more client-centric – how do you add value… how do you INCREASE your fees to combat the wage rise.

8.40 How can you become more valuable to your customers.

10.43 Nick encourages you to look at the increase over a year. Look at how you can manage that figure and split it up over that time and how you may make it back.

14.10 Observe the facts. Get out a calculator and figure out how much it will cost per employee. Don’t let stress snowball. Reverse engineer it over the cost of a 12 months…

15.25 Work on a deal. How can you create a win-win and base the increase on performance. Ask ‘are you really happy with a 5 percent increase…. What can you do to increase your value to me so I can look at a further incentivisation…’

Change the entitlement into an incentive. Or create a ‘Bonus’ structure.

18.00 Make it a performance-driven KPI and give them more. You can flip the mindset on it’s head.

22.10 Beware the employee who takes the hand out and does nothing to earn it. Do you really want those who do not add value to their talent and skills...

23.50 Nick talks about how you can pay your employees to work smarter not harder. How do you push them to earn bonuses not hand-outs…

25.25 Reach out to ask@upcoach.com.au if you have any questions and change your mind-set under the guidance of an extraordinary business coach.

EPISODE SUMMARY

It’s all in the re-think. The way you manipulate your mindset to change entitlement into an incentive. Have awareness – have acceptance.

Ask yourself… how can you increase more value on the front end - from the people who are buying products from you…

Calculate the percentage increase over a year – then multiply that by the amount of product you need to sell.

And do a deal with your employee around their performance. Incentivize an increase instead of it being a seen as a handout…

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick welcomes special guest Craig from EIR Building as they talk about business in tough times and how Craig has moved forward growing brand and revenue.

If you’ve ever thought about having a business coach, this is the episode for you. A no-holes-barred, frank discussion on the challenges of letting go and allowing a third party to help you realise goals and dreams.

So, let’s get into another uplifting and enlightening episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coaching expert Nick Psaila speaks with Craig from EIR Building….

1.05 Craig’s resume outlines an interesting trajectory, from being double trade qualified to working non-residential government contracts – and how working with his significant other positively affects both personal and professional life.

3.00 Craig talks renovations to minor works – recent jobs plus changing over the checking kiosks for Qantas. An enormous gig.

5.20 Craig reveals how his own experiences have shaped his views on coaching. He admits that he did not want to see a business coach in the early stages simply because he did not want any more work and the stress that went with it. Craig remembers how he taught himself Excel and that he once invoiced Qantas with a spreadsheet. He did everything solo and looking back, realises it’s a very tough road to travel ….

7.00 Life work integration means learning to relinquish control but Craig admits it’s still a challenge to switch off when he is at home.

8.17 The visibility of reporting; knowing where you are at with every job can instantly ease anxiety and bring clarity. Craig is a big advocate.

10.10 Remember, as a business owner, you can’t do everything – and nor should you.

10.35 Why is business coaching such a valuable tool and can it work for you…

11.00 Third-party help in business is not a luxury – it’s a necessity. Craig recalls his early years as a plumbing apprentice in a one-man business.

11.35 It is no longer sustainable to grow a successful and fulfilling business without a business mentor. Ask yourself why you’re in business; what are you doing it for; why are you flogging yourself week in week out. You can and must do better for your own health and sanity, not to mention your family.

12.20 If you are thinking of getting a coach, ask yourself…. it’s not ‘can I afford a coach’, rather ‘how can I NOT afford a coach’

Reach out to ask@upcoach.com.au to explore your relationship with business and how you can achieve your goals under the guidance of an extraordinary business coach.

EPISODE SUMMARY

Remember there’s no badge of honour for the business owner who insists on doing everything him-or herself. There’s no medal for doing 20 hours a day.

The bottom line will show negligible growth, burnout will accelerate and sustained happiness - at home and at work - almost always becomes incredibly challenging to hang on to.

Enlisting independent help will move your business forward. You’ll achieve a level of calm and understanding. Not to mention, perspective.

And finally, a good business coach can give you time and encouragement to work on yourself. Don’t go it alone – a partnership with an experienced mentor can bring just the change you seek. Good luck.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick and Chris talk about the breakdown of money – and your relationship to it.

They’ll flip your perceptions around cash flow with a keen focus on business owners who habitually check their bank balance and freak out. Sounds uncomfortably familiar…

Or perhaps your bank balance gives you a sense of security… that is often misplaced.

No matter how you frame your attitude to money, if cash flow keeps you up at night, this podcast is for you.

So, let’s get into another tremendous episode of Coaching Conversations….

Time Code/Show Notes

0.26 Intro: Business coaching experts Nick Psaila and Chris Herbert talk about relationships with money….

2.20 Why do we react to money as we do… how can we understand our motivations… and how our understanding of finances is dictated largely by the way we were brought up.

3.45 Whether you love/hate money, your interactions with money are heavily influenced by your formative years and those adults who introduced you to currency – how to earn, how to save it.

6.25 Nick believes money is associated with a particular ‘energy centre’ – eg, safety, security, tribal association.

Association with a horror bank balance can take you right back to experiences that were a result of a lack of money – anything from parental separation to moving from a private to a public school.

10.00 By association, an unhealthy bottom line can send you into an instant spiral as you replay events with emotions of the ‘old you’.

Your programming around money can involve guilt, shame and blame. Negative associations with money can begin to replay decades later.

12.50 Understand that you are not your past. Address the way you now teach your kids about money. Nick has some great ideas to share.

14.25 Identify patterns. We are firmly entrenched in default patterns. Do you get a little bit of money, then burn it all… do you act out habitually and can you identify when it happens? Be aware.

17.55 Change requires new input. Re-set the bar. Make the choice to avoid reacting negatively to your bank balance. Make the choice to avoid feeling hopeless.

22.30 Focus on what you can do to increase your bank balance.

26.20 Reach out to ask@upcoach.com.au to learn more about how you can dig deep to overcome ingrained attitudes to money and form a positive relationship with your finances.

EPISODE SUMMARY

Remember that you must cast aside your negative past with money.

You are not defined by poor financial experience nor should you allow yourself to feel hopeless about cash flow.

Your interactions with money can only change by re-setting the bar, however, you can only do this by identifying unhealthy default patterns.

Only then, can you recalibrate and begin to study money and understand your emotional responses to money.

It’s fascinating but also very simple – change requires change. And it’s something you can work on immediately. Good luck.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, Nick and Chris talk about work-life balance – or work-life integration.

You could be in the office on the phone – or by the pool answering the same call. It’s the luxury of working for yourself AND embracing integration that will change the way you perceive freedom. Forget balance. Think integration.

This eye-opening theory with lead you to think about unrealistic views of achievement at the expense of enormous sacrifice. It simply isn’t necessary with a clever new mindset.

Take notes; as usual, there’s plenty of lightbulb moments when Nick and Chris get together…

Time Code/Show Notes

0.26 Intro: Business coaching experts Nick Psaila and Chris Herbert talk about work-life balance….

1.40 Nick believes work-life balance involves making a choice - between work or life to create ‘balance’. Integration is the buzz. It’s the only way to realistically work smarter.

3.13 Resign to the fact that you are an entrepreneur. Then ignore outside expectations. You choose to do what you do and stop apologising for it.

5.40 In order to have integration between work-life, you need to be honest with yourself. The luxury of being an entrepreneur is the freedom to integrate both worlds.

6.20 Nick is adamant that you learn to make a choice. Say yes to integrating work or leisure when you can. It’s fine to say ‘work is work’ but the blend allows to you not forget about YOU.

10.03 Mini-breaks are mini refreshers. Can you commit to a plan to add in long weekends without the guilt… you should never have a problem with taking time off. You must delete outdated programming. Nick’s own father had ten years of sick leave accrued and they never ‘went away.

15.00 This idea of work-life integration sets you up for a mentally healthy retirement; you must be aware of your life’s purpose before you give away the grind. Depression and suicide rates after retirement are through the roof.

15.30 Start looking for things you like doing NOW. Have goals that involve your hobbies.

17.05 The final step is to set this new thinking of integration as your new norm.

21.40 Many people have an addiction to work which gives them life purpose. This is incredibly dangerous. Your self-esteem should never be a 100 percent attached to your job.

22.20 You have to be the commander – learn to avoid compartmentalizing work and life. There’s more to life than just business. No one wants to perish prematurely.

26.20 Reach out to ask@upcoach.com.au for more insightful stuff on how you can create integrational change to your work-life situation.

EPISODE SUMMARY

Today’s takeaway is to allow yourself to LIVE A LITTLE.

You have the power to take time when you need it. Honour yourself to do this – and do it regularly. Make integration the new norm.

Value yourself enough to ensure you put yourself first. Don’t have regrets. Have experiences. It sounds like FOMO but it’s a valid proposition; as humans, we are all made of memories.

Don’t wait to integrate work and life to make good memories …no excuses, no enormous sacrifices. You can do it now.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversation, Nick and Chris discuss why consistent levels of online and offline marketing will stand your business in good stead, post-pandemic and beyond.

Even if your lead generation is traditionally referral or word of mouth, you must keep pushing that marketing pedal to ensure enough lead flow.

This chapter questions old school reliance on referral and goodwill, so get ready to take notes;

Nick and Chris will blast some myths and lay down the rules on why you must adapt to on and off-line marketing rapidly – or risk your income source drying up and being left behind.

Time Code/Show Notes

0.26 Intro: Business coaching expert Nick Psaila and Chris Herbert talk floods to holiday parenting….

2.05 Do you rely on referral or word of mouth? Do you consider them a good lead source? Are they the best form of lead generation? Repeat business is good – don’t lose it. But you cannot come to rely on it. Do not get comfortable.

4.45 You avoid ebbs and flows; instead of being reactive to word of mouth business, you are building away from the central force. You need to build consistency in marketing to succeed.

6.02 If you’re not driving leads and only relying on referrals, someone else will be grateful to pick up the new clients you’re ignoring. Nick and Chris talk about McDonald's, Coke and Bunnings – these mega corps are creating habits for consumers by “always being there” regardless of success.

8.00 Chris prescribes to the squeaky wheel principle. The squeaky wheel always gets the oil – eventually!

8.40 Can you control the quality of the referral lead and ensure it aligns with the business you operate? Not all the time! Do you really want to waste your time on clients without a natural business synergy because you feel you “owe” them - as a referral?

10.00 You can begin to attract the client you want with targeted online and offline marketing. Work with clients or prospects you’d LIKE to work with! Research your prospects before you leap and alter the messaging to chase the clients you want.

12.30 Control costs. Referrals DO cost you time and energy – they are not free leads. Meeting an unqualified referral can cost you time - and money (think petrol, parking, food).

14.50 If you have too many leads, you must begin to scale! Sell or outsource? Can you get a percentage for passing on the lead? Surplus leads can become another income source!

17.40 Nick discusses ten different income streams including social media spending around 8-10k a month. Scale-ability means you don’t have to wait on referrals.

19.20 Marketing is very much like planting a seed. Insta, Website, Facebook, Twitter, Google Ads, YouTube. Organically it’s very difficult to up your conversions without nourishing the different branches of online marketing.

26.20 Reach out to ask@upcoach.com.au for more help to leverage your online and offline marketing.

EPISODE SUMMARY

Today’s take-away was leveraging lead variety – you must learn to leverage other lead flow sources. And do it now!

You alone get to control the ebb and flow so you don’t have to rely heavily on referrals.

You’ll also have power over the quality of leads and the volume of lead generation with natural synergies to your business.

Plus, consistency in costing and the ability to scale it efficiently which go hand in hand.

Even if that marketing landscape looks like two online sources added to word of mouth, you’re making a great start. And don’t forget - the Squeaky Wheel concept – you must never, ever stop marketing your business. Now … go build some great lead leverage!

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EPISODE IN BRIEF

Today’s discussion dives into KPIs and why they are so important in business.

Measurable progress is not an option – it’s a mandatory strategy for determining success with numbers – and knowing how to read them!

That’s not just financial numbers on profit and loss, but sales and marketing as well as employee performance numbers.

This chapter asks the big questions. Do you have KPIs in place, can your read them, and ultimately, do you know what to do with them?

Listen as Nick and Chris chat about KPIs and their role in the overall health of your business….

Time Code/Show Notes

2.10 Business coaching expert Nick Psaila sees a downfall when business owners ignore the numbers game because they don’t know what the numbers mean.

6.10 Success is not how much you have in your account - it’s how much you have left AFTER you’ve paid for everything.

5.50 The numbers give you perimeters. Nick equates numbers in business to the numbers run in a routine blood test and decoded by doctors.

8.20 Find out what your fixed break-even costs are before you even begin. Leases, wages etc combined with variable costs like vehicle regos, fuel…Look at your break-even so you have a perimeter to go above and beyond that figure.

11.10 How do you get a hold of these numbers? They are ALL available through your accountant.

11.37 Connect effort with the outcome. The effort could be how many emails are made or phone calls to prospects.

14.55 Be mindful that any change in KPI efforts will have a ripple effect in different areas. From efficiencies through to how the team communicates; even taking a half-day off will have a flow-on effect to your staff.

17.00 Chris agrees, you could be holding up the efficiency of everyone else’s role if you’re not savvy enough with your time or communications. Making a time or efficiency metric KPI could go a long way to focusing your attention on what really matters.

18.20 KPIs are the measurables. Delegation and forward planning to hit targets are your “friends”

19.05 Wins and losses. How do you process both? Do not concentrate on the losses – instead move the KPIs so you’re out of the negative headspace.

23.40 KPIs give you a result – good or bad – it’s a result achieved. Negative headspace should not be dwelled upon – view the win/ loss with a clear mind for improvement.

26.15 KPIs can give you an understanding of scale and efficiency.

27.40 Technologies: in order for you to expand on what you’re doing, technology instead of “old school” enables you escape the bottleneck in order to scale.

30.45 Reach out to ask@upcoach.com.au for more help on demystifying KPIs.

EPISODE SUMMARY

Activating thought around the use of KPIs is useful for ANY business. Internal KPIs give you the overall health of your company and they can also connect effort with outcome.

Remember that change in one area, can initiate a ripple effect of change across the business. It can also allow you to mindfully target wins and losses - BUT don’t dwell too much in the negative space. It’s not productive.

And don’t forget technology for scale. Use it wisely – technology has improved the outcome and processes of what we do in our day to day business systems.

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Time Code/Show Notes

0.35 In Episode 6 of ‘Lockdown to Lift Off’ Up Limits Mastermind, Roxanne Miners from Better HR speaks about best-practice in HR and how you can secure your business HR for the future.

2.55 Defining Human Resources and identifying common HR mistakes. How can you avoid them in your business? What happens if you ignore HR completely?

4.40 Human resource challenges emerged during COVID. Audience responses and feedback including a discussion on hybrid work (Work From Home).

6.03 Roxanne poses post-pandemic questions around HR challenges to the audience. Candidates are scarce. What is happening out there? Is government assistance far too good – are people looking for a career change?

7.40 Do you have experience with Fair Work awards? Are they complex and difficult to get your head around? That’s because there are so many awards! National Employment Standards and Fair Work Information Statements are important. The latter outlines your working rights in Australia. If you are audited and you haven’t given this doco to your staff, you will be fined.

9.30 Unfair Dismissal – How can you cover yourself? What are the rules for businesses with under 15 employees? You’ll be surprised how rules change depending on your staff numbers.

10.50 Adverse Action Claim – this claim type means you have discriminated against an employee based on a prohibited, protected ground. For example pregnancy, sick leave, racial discrimination, date of birth, religion. This type of claim is bad for business if it goes public.

17.15 Awards – know your multiple awards and get advice. Find out what you should be paying your employees. Case studies include Seven Eleven and the Aged Care Industry.

18.50 Know how to onboard your staff efficiently. Ensure you have Job Descriptions for each position. Do your background checks. Police checks are important. Do you have Employment Contracts created by an Employment Lawyer? Do you have a Policy Handbook? These are important rules that exist alongside your contracts? Do you pay your employees correctly?

21.35 Contractors. Could they almost be an employee? Look at the totality of the relationship. Audience discussion.

23.35 Termination of employees. Advice around On-The-Spot termination – don’t do it. Rules on Support People. Resignations – can you accept it via text?

27.20 Are there processes in place to get rid of a Contractor?

27.20 Keep succinct HR records in case you are audited by Fair Work.

28.55 Audience stories and feedback.

30.50 If you’d like more advice on HR and the challenges that face your business, contact ask@upcoach.com.au

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Time Code/Show Notes

0.35 In Episode 7 of ‘Lockdown to Lift Off’ Up Limits Mastermind, Tony Crossin speaks about the journey of awareness and how to unlock your mind.

2.40 Tony digs into his own personal story of self-awareness with the view to living a better life with less stress and anxiety. In touch with the sensory self, he joined friends on the journey.

7.30 Change yourself and things around you will change.

Tony gifts his audience a mirror. He tells us to see your reflection and concern yourself with YOU, not everyone else.

12.00 Do you know what self-awareness truly means? Observe in yourself these four elements: thoughts, feelings, behaviors, and beliefs.

Can you deconstruct feelings in terms of stress?

16.03 Understanding stress means understanding the Internal Guidance System. Something has been triggered – an alarm bell. Are you hearing it? Are you aware of it?

Observe your reactions and know how you react to these situations. Then learn how to regulate it.

18.30 Triggers of stress can include events that are unpredictable…or elements that are out of control… fear of the unknown…time restrictions …. money (bills/tax)… staff and clients….

23.20 How do you react when your internal alarm bells begin to ring? Do you get angry? Make excuses? Do you eat or drink excessively? What’s your coping mechanism?

25.00 Regulation is the ability to listen and look.

26.02 Tony locks down coping tools for when anxiety and stress threaten to take over. It starts with breathing and learning to accept the things you CAN and CAN’T control.

27.10 What can you control? Yourself. Your emotions. It’s all you and within your control. Not what happens around you.

Gain control of your emotions and manage your stress.

28.30 Influence and Re-Orientate. How can you change your path and work around your current situation? Does traffic congestion drive you up the wall?

Do this; breathe, look in your mirror and ask “what’s going on with me”, acknowledge that you cannot control the roadworks or bad drivers.

Can you influence it? No. Can you re-orientate, find another way? Calling forward to explain you will be late is a way to de-stress and change your mindset.

35.50 Try to connect with your Internal Guidance System.

Learn to hear your own alarm bells. Self-inquire and deal with the fall out. Go in and fix YOU.

We all want more peace, freedom, joy and fulfillment in our lives.

38.00 The takeaways are numerous; start your awareness journey right now. Understand how to use the gift of self-regulation and look in the mirror. You - and you alone - will bring about the most amount of change.

30.50 If you’d like to dive deeper into self-awareness and self-regulation, contact ask@upcoach.com.au

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Time Code/Show Notes

0.35 In Episode 5 of ‘Lockdown to Lift Off’ Up Limits Mastermind, Nick Psaila, founder of Up Coach talks about applying the personality-based performance model to tap into your employee's potential.

2.50 Nick highlights the cutting-edge teamwork of Formula 1 teams and the inspiration of modeling change.

In order for things to change, you must change. Think about this: “Change the way you look at things and the things you look at, start to change” What type of connection do you have with your staff (out of ten?)

6.40 When you hire talent, you must start at the human level. How much time do you spend with your people?

9.20 When was the last time you calculated your company’s drag or inefficiencies

16.50 Are you prepared for onboarding new staff? Do you have the structure to spend the right time with your newbies?

18.00 What is the Performance-Based Personality Model (PBPM) ? You need to understand what makes your people perform.

20.00 The Stages of the PBPM. Why did you choose them? Is your job description clear? Have you certain expectations and set up communications? Is there a correlation between skill set and love for the gig?

25.00 Every employer has a shelf life.

30.00 KPIs. Strong, water tight goal setting is vital.

31.40 Training. Have you set up educational opportunities? What does your business’ training look like?

33.15 What are the drivers; what are your employee’s triggers for performance? Pay your employees enough so money is no longer the driver.

36.00 Goals. Show your people exactly what they’re striving for.

37.24 What’s the frequency and style of your communications? Are you micro-managing? Are there four people doing one person’s job and essentially ignoring the client? Are you reactionary?

39.25 Performance. Is your team efficient, productive and are they inspired?

41.20 Life-work integration means more to Nick than the term “balance”. Optimism is SO important. Clarity cannot be underestimated. Productivity will automatically progress.

Ask staff what they love about their job. What they don’t like. Can roles be shuffled?

47.45 Full circle teamwork with the Red Bull Team; Training systems 500 times a week to become one unit. This is the “optimal level of team” for the job that is needed. Everyone has a specialised role. Micro-specialisations. This is why they can perfect the team performance.

51.15 People perform better when they love what they do from tradition to traction; stop being everything to everyone – do what you love and give it 1000%. Nurture and grow your human assets. But be tough if you have an employee that causes you drag.

53.51: Hear one of Nick’s favourite pieces of dialogue; Dave Hughes “Hughesy” - “The Shit Tradey’s Say”…

56.00 Audience response and feedback

104.55 If you’d like to learn more about Nick Psaila’s Personality Based Performance Model, and how you can apply it to improving staff morale and performance, contact ask@upcoach.com.au

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Time Code/Show Notes

0.35 In Episode 4 of ‘Lockdown to Lift Off’ Up Limits Mastermind, real estate expert, Jet Xaviers deconstructs why business leaders eat first, not last!

3.45 How can you become a sustainable leader? How can you lead a profitable business without it negatively impacting on yourself and what’s important to you? Health, relationships, mental health, community involvement, social opportunities – are they in alignment?

6.25 One-quarter of business owners rate their mental health as their number one concern. The stats are concerning as Jet outlines the challenges of modern-day small business leaders.

10.45 Can you identify with elements on the Unsustainable Leader Model?

13.50 An unsustainable leader is someone who does not lead themselves. A short bio of Jet’s early years is an extraordinary tale of how a man turned his life around. A man who works hard to maintain harmony and flow in his life.

17.29 So many people are not leading the life they want. We all want a life that is connected and means something.

Are you a default leader? How do you go out and play a good game then come home and give your best to your family, your kids, and your partner?

24.20 Trust and control issues. We all have them and many of us cannot let go. A successful business requires people who can moderate their emotions. Pivot. Change the way they communicate.

Sustainable leaders do not have perfection protection. They don’t hide errors or find excuses. They are not perfect and they don’t pretend to be. They are not 100% hunters – they have a healthy dose of “nurturer”.

28.00 You must recognise and work your way out of the default leadership paradigm. Identify yourself in leadership types; “The Hollywood Syndrome”; “The Hustle & Grind”; “Winning isn’t Everything - It’s the Only Thing”; “Military Leadership”; “Big Boys Don’t Cry Leadership”;

36.20 Making money is the easy part; making yourself a better person is the challenge.

42.20 Time to make authentic decisions for yourself. Jett gets personal on what looked like his brilliant and successful life and drills it down to all that wasn’t authentic. It’s an eye-opener. Can you start again like Jet did?

45.55 Your journey to sustainable leadership begins with three elements.

1. Self Awareness. 2 Self Regulation Self Learning

48.30 Ask yourself. Would you buy shares in you? Your personality, your relationship, your parenting, your passions, your business, your growth, your communications? The answer should be yes. Yes, I want to buy more!

52.00 Nick Psaila closes the talk with an emotional account of injury and cardiac crisis that became a true epiphany. It’s a story worth telling with Jet, heavily credited for Nick’s life-shift.

56.00 Good entrepreneurs look after themselves. Their people; family, children, friends. Deal with your demons. Work on yourself. Sustainable leadership is yours with self-awareness.

58.51 If you’d like to learn more about sustainable, modern-day leadership that changes your life, contact ask@upcoach.com.au

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Time Code/Show Notes

0.35 In Episode 3 of ‘Lockdown to Lift Off’ Up Limits Mastermind, Cliff Benns looks at how you can position yourself for the future His personal story is a masterclass in staying relevant and retaining currency in your business or industry.

0.48 The back story; healing the past after stage 3 bowel cancer, growing a business after dealing with historic trauma that meant not following in his father’s failing footsteps.

Cliff talks about the recycling revolution and his motivation to make meaningful change.

2.15 How can you live a sustainable life and take your business with you in this age of exponential growth? Learn about the CEO of Intel and Moore’s Law with a handy metaphor of transistors and micro-chips.

7.00 Cliff discusses the fall of Kodak and what happens if you don’t keep one eye on the future and fail to innovate. While they invented the digital camera, they still believed the market was in printing, failed to recognise the life-changing power of social media, and continued to protect their current market.

How can you question your actions daily to ever-innovate?

9.20 People are the hardest aspect of any business. How do you attract, retain, inspire and educate your clients?

11.40 Early adopters, product life cycles.

13.00 How do you observe the drivers of change and see opportunities for what they are?

13.15 Listen to the story of a local alcohol manufacturer who pivoted to produce hand sanitizer during Covid.

14.04 What are the business opportunities of the next 20 years? There’s a whole lot of technology coming with climate change at the forefront of that change.

15.00 Hear about the first 3D printed community where people can live for less than three dollars a day (in a bid to fight homelessness)

20.00 Be excited about possibilities – do not fear them. We fear what we don’t know. You don’t have to be the innovator – but you can get on the “upcycle”. You can re-position your company for the future when the time is right.

22.00 Audience feedback and personal stories

27.45 Educate yourself, relentlessly. From joining industry groups, to trade shows to watching YouTube vids, the information to drive meaningful difference is out there.

29.01 Re-learn with one eye on the future but stay focused on the now. Keep the wheels moving and hit the short-term goals.

But always keep your radar sharp for new talent. Good people will get you where you need to go be.

32.28 If you’d like to learn more about looking forward and staying relevant in your industry contact ask@upcoach.com.au

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Time Code/Show Notes

0.35 In Episode 2 of ‘Lockdown to Lift Off’ Up Limits Mastermind, Chris Herbert dives into “trading time for profit”. Highly tactical and highly practical, let’s improve real profitability in 2022!

2.40 Chris summarises the 80-20 Rule and efficiencies in time within your business. He then breaks it down to the 4-64 and splitting energies – 4% of your activities will generate 64% of your revenue.

7.50: Focus on profit, not sales. What is 4% of your 50-hour workweek? TWO HOURS!!

9.10 Look at the habits of the world’s most successful people and mimic their behaviour. Don’t try and create your own models, just follow a successful one already, modify it to your style. Jeff Bezos’ most productive time is between 10am and midday.

Can you hammer through your most important stuff by designating a closed-door policy for 2 hours?

11.50 Richard Branson starts his workday at 10 am, analysing email reports/data, and eats lunch during meetings to save time. He takes calls and answers emails in the afternoon. From 5, he spends time with family. How routine based are your days?

14.10 Melanie Perkins from Canva does a 5 min journal to proactively shape her day ahead. She works on product vision and marketing.

No data entry, no emergency phone calls or checking emails.

Having lunch together is the strongest thing you can do to build a team culture.

17.20 Despite the bread-and-butter duties, you must prioritize what is most important for your business. PROFIT.

So, how can you focus on your profit-making priorities!

18.40 Chris asks the audience what elements of business are profit-making. Quoting generates profit, not sales or invoicing.

Tracking progress through KPIs and expense and supply analysis. Greater efficiencies will generate profit. Ruthless up-selling will also increase profitability! Financial reviews are also vital.

23.31 Learn about the Profit Making Matrix. Drill down your real non-profit-making activities to crystalise where you are spending your time and find your all-important 4% priorities!

30.20 The audience shares their Non Profit Making activities and Chris gives feedback.

36.00 What is a power transfer? Can you move yourself out to focus on higher profitability?

Chris shows how you can sub in a competent partner or employee and build their profile so the client re-distributes trust – and you gain more time in your day.

41.00 Profitability is a long-term game. Working two hours a week on your profitability is 100 hours a year. Start now!

41.50 If you’d like to work on reviewing and achieving your profitability goals, contact ask@upcoach.com.au

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Time Code/Show Notes

0.35 In Episode 1 of ‘Lockdown to Lift Off’ Up Limits Mastermind, Chris introduces Aaron McKenzie. Today’s topic is how to improve your health through interactive movement. Focus, Move, regenerate is the mantra as you move through your day-to-day. Get back to basics and live for your goals, not someone elses. Own your choices.

6.20 Are you physically bankrupt? Who are you living for? Invest in the future that you want. You are here to take on a ‘whole lifestyle approach that works. How can you make your body response-able?

12.00 Will training harder and more frequently get you results? You can only respond to the training based on your current health! Aaron discusses the importance, ritual and wind-down of sleep.

18.00 Sleep. Connect with people you love. Limit the things that drain your energy; devices, negative thoughts, indulgent behaviour. Aaron recommends and illustrates nose-breathing exercises in sleep and high stress.

24.15 Water. Are you drinking enough and what can you put in your H2O to make it more effective. Learn about Celtic sea salt and raw wild honey. Look after your teeth, jaw, and mouth muscles EVERY day.

30.20 Eat organically. Whole fresh food is where it’s at and fasting WORKS. The over-arching message is to stop eating processed garbage. Consider regenerative agriculture.

39.50 Anti-aging is about holding onto as much muscle mass as you can. Aaron shows you how to build balance with special exercises.

49.20 Back health. Develop movement patterns into old age; highly active people keep going. Keep your “suspension” healthy. Aaron shares more handy exercises and simple things you can do for sleep health regarding spine and neck trauma.

1:02:40 Your body responds well to being in nature. Watch how your kids react to kicking their shoes off. You need the warmth of the sun. Nitric Oxide is a vasodilator and is just as important as Vitamin D.

1:05:37 Alcohol. Are you using alcohol as a tool to de-stress? We do not have the social interactions that used to give us ritual stress relief and this is part of the problem. Over time weight will accumulate. Can you make movement your meditation instead?

1:07.00 If you work hard – and then equally train hard to “beat the fat off your body”, you are going to risk serious burnout. Stop compensating for your mad lifestyle. Be sensible. You should feel the accumulation of the choices you make, progressing into something vastly improved.

1:07:40 The quick re-cap on breathing. One-minute hyperventilation/one-minute breath-hold/one-minute exhalation hold. Aaron teaches you how to use inhalation holds and exhale holds in twenty-second increments.

Hyperventilation breathing saturates your body with oxygen.

Inhalation stretches your lungs for greater capacity and the exhalation hold is learning to deal with the acute stress of carbon dioxide raising. The first breath after results in an enormous relaxation response. Do it once a day!

1:10:30 What are the simple things to remember?

Breathing with the inhale and exhale holds, two litres of water with added salt, whole fresh foods, getting back to movement, walking, and getting to bed earlier. Connect with the people you love.

Don’t make it complicated. Build it into your week.

1:11:30 Nick Psaila details his personal story of how Aaron helped his “movement” progress. All you need to do is the simple things; eat, move and be healthy.

1:14:21 Inspired? Hit up originofenergy.com for further individualised online and outdoor movement plus lifestyle coaching with Aaron McKenzie.

1:15.05 Audience stories and feedback

1:17:15 Go to nickpsaila.com for more information.

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Today’s topic is the Ten Thousand Hour Principal!

That is, the concept of doing something for ten thousand hours in a bid to master it brilliantly😊

Up Coach professionals, Nick and Chris delve into reasons why mastering a task can involve breaking old habits. And it’s not a 21-day fix – it takes 121 days at the very least, according to Nick.

Mastering means getting it done at an unconscious level. How many times have you tried something once or twice and given up? How many times did you fail to put in the time and unsurprisingly, the results did not follow?

This chapter breaks down steps to achieving unconscious competency in your chosen field…. There’s a lot to take away, so be prepared to evaluate your mindset and commit to the task. Let’s go….

Time Code/Show Notes

2.14 Can you go from consciously incompetent (that is, knowing that you need to learn how to do something) to consciously competent (knowingly doing it correctly) to unconsciously competent (doing it as almost second nature)?

5.52 Step 1 on your Ten Thousand Hour Journey: Choose greatness. You do not want to be mediocre. You must commit to choose the highest level – commit to your task! Nick relates the backstory of the Samurai and compares it to Rodeo riding.

8.59 Step 2: You need to actually practise! Be aware of the old sportsperson adage; put in the time when no one is watching. It’s what you do to prepare outside of “game day” that brings you progress.

11.10 Chris wants you to consider this. Are you wanting to grow your business and what are you doing outside of that time? Are you driving upsells? Are you learning about profitability? Are you learning how to market more effectively?

13.35 Step 3: You’re not going to get it right all the time. Expect failure and get back on the bull. This is not 10,000 hours of unicorns and rainbows. Expect to have to do it again, relearn and retrain.

15.21 Step 4; Bite-sized chunks. You must learn to commit to smaller goals so if things go awry, you can pull yourself back and re-evaluate. “Eight seconds at a time” is the mantra.

17.45 Take your time. Build an arsenal, a toolbox of experience. Read. Take courses. Identify those who have come before. Take your time to accumulate good experience.

19.56 Step 5. Be humble. Humility leads you to greatness.

22.42 People will look up to you; you should strive to become a role model with a level of humility that accompanies your success. Australian Tennis royalty, Ash Barty, is the perfect example of greatness and humility. She is already the benchmark for the next generation of professional tennis players.

23.30 Be okay with the reward. It’s good to grow your business, it’s good to take time off. It’s great to celebrate the wins. It’s cool to be humble but it’s also okay to acknowledge your own hard work.

If you’d like to work on achieving your Ten Thousand Hours contact ask@upcoach.com.au

EPISODE SUMMARY

Let’s recap how you can master your art at an unconsciously competent level!

Remember to choose greatness.

Secondly, get those hours in. Put in the time when no one is watching!

Be prepared to fail. But get back on the bull.

Don’t bite off more than you can chew. Bite-sized chunks are always best!

And always, always be humble

Business is a marathon. Don’t expect success to come quickly, the learning curve is ever arching and far-reaching; You cannot cut corners in order to reach ten thousand hours. Change your mindset and focus on the long game. Success will be yours.

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EPISODE IN BRIEF

Attention to detail in business.

How do you focus on the little things? How do you ensure those all-important deal breakers are not overlooked?

In the latest episode of Coaching Conversations, Nick and Chris urge you to slow down. Put on the hand break and focus on the small things that get lost in the pace of day-to-day.

Nick will break it down to five key areas to help you re-focus on micro-elements. You will lose respect and revenue if you choose to ignore this avenue for competitive advantage.

In fact, it’s a critical and often misunderstood element in business that you cannot sweep aside under the guise of busy-ness. Your bottom line can’t afford it.

This chapter is all about focusing on the best you can offer – right down to those tiny details. Take notes and be inspired….

Time Code/Show Notes

2.24 Attention to detail. What does that phrase mean to you. Is it important? Nick opens with a tale of a high-profile Italian restaurant that seated his party next to a wall. It wafted unsavoury on the nose as they were opposite the garbage bins. Forty minutes for the first course – two are forgotten, one is wrong and still no drinks order taken. What would you do?

6.00 Another example of attention to detail; Nick talks about McLaren Racing from on site-catering to pitstops, everything is perfection.

7.55 If you do not look at the small things, sooner or later your customers will let you know.

9.36 Firstly, be aware. For example, wear your uniform even if you’re not client-facing that day; presentation is so important. Train your staff to be aware. Foster pride. From email punctuality to event detail, it’s all about client “experience”.

12.29: Chris nutshells the point; be aware of how your customers view your business!

13.25 When Chris was in hospitality, he used to insist on his staff taking 60 seconds to talk to the diners about their day. Hello, repeat business!

14.40 Preparation – Plan it out! Nick refers to the F1 Pit Crews. Being prepared is critical. Attention to detail. Nick espouses many retail examples of prepping and embracing good customer service to retain business.

17.25 Training - Are you training your staff? How often? Are you encouraging a standard that you’re proud of? Are your staff proud of the way they carry themselves and engage with clients and each other?

20.05 Deployment and testing - Do you have systems in place to re-engage with customers?

21.25 Feedback – this circles back to the original “awareness” and listening. Are people happy, are they referring more clients? Are they tipping (in a restaurant) at all?

22.40 What happens if you avoid these steps from awareness through to feedback? What happens if you attract a customer who is still grumpy after all your outstanding effort?

24.30 Ask yourself. How can you over-deliver to a client that expects the world? You’re already locked into the pursuit of good attention to detail. Well done!

29.00 If you really want to compete, to differentiate yourself, it’s all about the “little things”. If you need help identifying and working on attention to the detail in your business, contact ask@upcoach.com.au

EPISODE SUMMARY

If you really want to compete in your space, it is critical that you identify and address those small details.

Firstly, be “aware”. Look deeply at the way you and your staff are doing even the most basic duties. What improvements can you make?

Make sure you “prepare” so you can move confidently towards retaining and growing good clients.

Check that you are constantly training and monitoring staff to high standards of customer care.

And don’t ignore “testing”. This is how you’ll know if you’re doing it right!

Finally – feedback. This circles back to the original concept of “awareness” and listening.

It truly is the only way to differentiate yourself from the crowd - focus on the little things and watch your business flourish naturally.

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EPISODE IN BRIEF
After a heartbreaking and critical fortnight of weather up and down the East
Coast, our attention turns to the clean-up and support of family and friends.
We’ve seen distraught, stoic business owners step up to assist, supply or feed their life-blood, their community. Those fortunate to be high and dry (and even those who weren’t) shifted their perspective, their purpose… as the rains fell and dam levels rose.
Today, Nick and Chris circle back to the vital pivot of mindset.
How shifting your perspective can change the way your business runs
regardless of internal or external weather.
Here comes another timely and positive chapter in changing mindset with the best in the business….. enjoy….

Time Code/Show Notes
0.26 Change the trajectory of your business by shifting your
mindset.

2.00 No one actively wakes up with a negative perspective.
Chris begins by sharing first-hand experience during the
flood clean up in Tumbulgum; real devastation that
fell through the cracks while the country focused on Brisbane
and Lismore.

5.15 Witnessing events firsthand, on the ground, will change your
perspective of the roles played by the community and what is
required from the government in a crisis. When perspective
changes, you will change the way you think and act. Gratitude
comes to the fore.

9.20 Nick relates a story of a negative attitude. We must avoid defeatist perspectives from permeating our conversations
and relationships.

12.00 Firstly, recognition – accept that you are in a negative
state; is your external environment super negative (colleagues,
friends, family?) … sometimes your externals can be so influential, it’s no surprise your business head is not in the right
space.

14.30 Is the negative voice louder? Is it internal… are you stuck in an
eternal loop of negativity? Do you feel that the world owes you a
favour? This is a slippery slope…
It’s hard to have an attitude of gratitude when you are in this
spiral.

17.30 Can you recognise your thought patterns? Are they negative?
Do you always feel that someone is trying to rip you off? Nick
believes that when projecting negativity, it will, eventually find
you. Self-fulfilling anger issues are dangerous.

19.15 Reconciliation – the breakaway, the step towards changing your
mindset comes after recognising the spiral. Step away from
those who bring you down, emotionally.
Change the topic. Don’t be drawn in. Make the decision to
change your habitual negative persona.

22.15 After the “turning point”, Nick explains the importance of
recalibration.
How do you recalibrate your new “set-point”?
Don’t put yourself in situations where you going to feel negative.
Adopt an attitude of gratitude – instead of expectation.
Externally, change the place or people you hang out with.

24.15 Change up the clutter – you have to de-clutter your internal
thought processes to allow new positive thinking patterns to
thrive.

26.00 If you need help empowering a positive mindset
to break from a gloomy and habitual spiral contact ask@upcoach.com.au

EPISODE SUMMARY
So… where to start with the negative mindset? How to stay above the line?
Change your language pattern. Start the re-build now and strengthen your
positive internal mind and monitor your externals so you don’t dive back down the rabbit hole.

Remember the three Rs of Perspective….
Recognition - recognize you are not in an ideal optimal state…..
Reconciliation – sit with that and get ready for change …
Recalibration - adopt an attitude of gratitude… instead of expectation!
Finally, if you want to become a different person, you have to think like a
different person.

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EPISODE IN BRIEF

In this episode of Coaching Conversations with Nick and Chris from Up Coach discusses the top 5 tips in hiring a manager for a business. What can you look for both before hiring and during the trial period that will confirm you have the right person for the role? Cross checking, conversations and considerations to be confident you’re making the right decision. Listen in to be ensure you can make the right moves to save you time and grow your business … with the right person.

Time Code/Show Notes

0.25 Chris’ welcomes you to this new episode … focussed on the top tips for sourcing and hiring the right manager to run your business. Ready to scale and grow and just can’t find the right person? This is the show for you.

2:38 Nick discusses how important it is to have the right person in place to help grow your business. Do your research… check out what the role you need does. A General Manager or an Ops Manager? Defining the right role is vital.

4:03 The Number 1 Tip: is all about the right “personality type”. If you get this wrong can be very messy. If they rub you the wrong way, doesn’t matter how good they are at the job.

Recommend a DISC profile – Dominance, Infuence, Steadiness, Conscientious. Depending on the role needed – finding the right mix of these qualities is imperative.

7.26 The Number 2 Tip: Good leadership quality vital.

Fair but Firm. Needs to be able to treat people well and also have the difficult conversations when needed.

8.55 How do we assess someone’s leadership abilities early? It’s someone who has the pulse of the people. Are people connecting or resistant to the manager? A key indicator

11.00 The Number 3 Tip: Past hands-on experience. You can know everything academically – but without having done it for real… unlikely to succeed. Need to have grease on their hands. Experience “in your industry” even better still. Check people’s references. Listen to those who’ve worked with them before.

What have they done… what was achieved… financial results… feathers in their cap? Get evidence. There’s a difference between an instructor at Duntroon and actual battlefield experience for real…

17.00 The Number 4 Tip: Hiring and Firing ability. Need to be able to identify talent whether finding or letting go. Have the ability to dismiss workers that aren’t needed or performing. They need to do this without the business owners help.

18.50 The Number 5 Tip: Long term commitment. Need to have stability in their own employment history. Keep in mind the messy time of Covid… but the right person isn’t moving on swiftly between roles. They should be sticking around.

21.14 Nick’s Case Study. Hiring an Operational Manager for a real client. What can be learned from this experience? Good and not so good!

27.34 A quick review of Nick’s Top 5 checklist for hiring a new manager for your business.

28.24 Chris wraps up the process and invitation to get in touch to get more insight on these steps. ask@upcoach.com.au.

Be confident in finding the right person to take the load off and grow to the next level. Confident and Cautious.

EPISODE SUMMARY

Hiring the right person can take a load off your shoulders and grow your business to the next level. Hiring the wrong person – can leave things in a big pile of doo doo!

Listen in to this episode as Nick defines five key / vital considerations to ensure it goes well.

Personality – Leadership – Experience – Hiring/Firing – Long Term

How do you find the person who has all this? Grab a pen and listen in!

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EPISODE IN BRIEF

Welcome to 2022 with a brand new episode to fire motivation and empower your New Year with routine and new ways to look at the old stuff!

You can avoid sliding back into the same 2021 driver’s seat. Rather, look to apply the hand break now and ask yourself what new routines may change up your business efficiency, productivity, and profitability.

If you’re after inspiring changes to fortify body, mind and spirit,

Nick and Chris will ease you into the challenging first months of the New Year with a fresh, confident outlook.

A timely and important discussion for good planning in 2022! Enjoy……

Time Code/Show Notes

0.26 Chris welcomes you to the first Coaching Conversation of 2022 and this one is all about change!

3.42 Nick launches into life routines; there’s no point in burning yourself in pursuit of success, only to spend your hard-earned dollars on repairing the damage to your health.

6.00 Knowing your life routine is vital. Scheduling time for exercise can re-energise all areas of your life. Do this. Regularly.

7.35 Personal: Routines must start with YOU and your personal development. What are your educational and physical goals? Nick focuses on eating and moving well as your starting point; can you build meditation into your day or week? New routines for 2022 must include mental, physical, spiritual needs.

10.00 People: when was the last time you considered the professional development of your people?

How are you empowering the team who make you money? You need to nurture staff with knowledge because team training is so important, not just for skills or retention, but good-will that returns to you, in different ways.

11.15 Technology – how can you use innovation to time manage better? Can you carve out REGULAR time each week to review your systems; asking the question “What can we do better this week?”

15.09 Relationships – time to nurture friendships, family time, being with your kids, partner intimacy. Have routines for “appreciation”.

In business, networking is a great way to know what other people are doing!

Create a routine to go to an event, lunch, sporting match or catch up with colleagues; connecting will make a `happier version of you’.

Create another routine to read. Self-care. Learning. Practising a routine can be comforting.

25.49 If you need help empowering routines in any area of your life, personal or business – or simply to encourage a mindset that accepts change, contact us at ask@upcoach.com.au

EPISODE SUMMARY

There’s a saying; “Change is inevitable. Growth is optional”

Imagine maximising inevitable change so it works for you. Now envision the flow on of choosing and pursuing actual growth. No stagnant limbo waiting for something to happen. It’s all tied into the magic of routine.

Consider your Life routines – mental, physical, spiritual. Develop personal goals as a priority.

Work routines? What does your business need? How can you nurture your staff? How do you give back - how do you connect?

As Chris wisely said “connecting makes a happier version of you”.

Balance is imperative so pay attention to how you build emotional nourishment. It’s all in the ROUTINE. Do it regularly and the rest will follow. 😊

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EPISODE IN BRIEF

In the final “Upper-Limits Online Mastermind” Chris Herbert speaks with extraordinary UP-Coach stablemate, Cliff Benns.

With two decades of shrewd business acumen and a background in mining, industrial agriculture, transportation and sustainability, Cliff’s experience is a valuable resource to anyone in business.

Today, Cliff deconstructs the best methods to achieve professional clarity, two years on from Covid. Choice or limitation – how can you use it to your advantage?

A timely and different Mastermind Presentation … Enjoy!

Time Code/Show Notes

0.26 Chris welcomes you to another special online Mastermind webinar with Cliff Benns. Take notes, ask questions and be present. Are you ready?

3.00 Life is full of choices – and choices create our experiences.

Cliff reminds us that despite past poor decisions or hiccups you always have another choice. And that’s comforting!

Choice and state of mind go hand in hand, particularly during this pandemic.

5.00 Be the gatekeeper of your own mind. Filter out white noise and you will see opportunities but be mindful that for those in a constant state of fear, the filter is less effective.

Eliminate the negative noises. Specifically, mainstream news with ads and the barrage of startling information. For many, anxiety levels around Covid reduce when one seeks out one’s own news sources.

Historically, opportunities arise in crisis. Work through the fear and you will see opportunities everywhere.

13.00 Cliff urges you to keep moving forward. Keep moving forward.

13.50 Steps to opportunity include asking yourself? What is in my sphere of control and what isn’t? (eg; during Covid, travel, border closures and supply chain issues are out of your control)

Identify how you need to position or reposition your business (pivoting and having hope for the future) Turn your fear into courage – throw the rock and see where it lands (be afraid but do it anyway)

21.20 Daily routine and discipline are so important. Fill your mind with the right rhetoric. Feed your body. Nutrition is directly linked to your state of mind. And you need to walk (walking is meditation)

Practise gratitude every day. Success and fulfilment are two different things. Keep your mind in a state of gratitude – write down three things every day and keep your state of fear at bay.

Help someone who is doing it tough.

Remember, be the gatekeeper of your mind. Problems are not permanent; things change and a sense of peace can return.

26.00 Valuable Q&A and feedback;

Deciding on items you can fix now or fix later… what is an example? How do you determine what you can fix now or put aside?

Often we are on autopilot and we do not realise that our attitudes are shaped by insidious influences. It’s so important to monitor outside noise that reduces our mind-clarity

EPISODE SUMMARY

Was this Coaching Conversations Mastermind Presentation a thought-starter for you and your business?

Remember, life is full of choices – and choices create our experiences.

Keep the white noise of negative media in a holding pattern while you negotiate the Covid storm. By doing so, clarity of choice emerges and gratefulness is easier to practise. Don’t forget to feed your body as well as your mind – kindness is vital when so many are struggling but be kind yourself as well.

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EPISODE IN BRIEF

In today’s “Upper-Limits Online Mastermind Presentation” big connection strategies take centre stage so you can market timely content to your clients in the New Year!

Whether you need to implement different connection strategies or simply get yourself in front of the right type of client, our favorite business growth expert Chris Herbert dives deep into the Letterbox Formula.

If you thought direct mail was dead, stroll out to your letterbox and empty its contents. Moreover, watch yourself subconsciously flick through the handful!

We all do it – and that connection rate is gold for smart businesses.

This is another brilliant and eye-opening Mastermind Presentation… Enjoy!

Time Code/Show Notes

0.26 Chris welcomes you to another special online Mastermind webinar with a marketing focus. Take notes, ask questions and be present. Are you ready?

2.00 Learn the evolution story of a box of Up-Coach magazines and the Letterbox Formula. An original model created by Chris based on two years of extraordinary strategic success.

9.30 In a nutshell? Chris’ commitment to this direct mail-out has grown their list by 25% with every quarterly addition. Facebook ads are now part of the equation and the new conversations generated numbers in the 400’s. From this, 43 new appointments were created and seven conversions!

13.20 How effective is direct mail really? The open rate is up to 90% as opposed to email open rates of 20-30%! US studies show female Boomers and Millennials love to receive direct mail – but there is a catch; it cannot be generic content, it must be specific.

18.00 Did you know that response rates are five to nine times higher than any other marketing channel? Here’s another stat – 64% of people hit up the website as a result of what they found in their letterbox!

21.50 How can direct mail work for your business?

22.20 Chris outlines the unique long term strategy;

Create valuable, tangible material. For example, a postcard with a QR code? Think of UNIQUE mail.

Real Estate Agents and local counsellors do this well.

Brainstorm attention grabbing gimmicks – desk calendars, magnets et al.

31.52 Send your DM to a targeted list of prospective clients and do it on repeat! After that, send extra mail to a targeted suburb. Consistency is EVERYTHING to lift your profile and create a conversation.

36.15 Provide a subtle call to action! Don’t be `selly’ but give them as much information as possible.

37.50 Start conversations to build a relationship. Why? Because everything is built on trust.

38.30: Consider these elements to make your DM work;

What’s in it for the client?

Serve first – sell second. (How do you make their lives easier so they reach out to you?) Keep it personal! (Chris shares his client’s successes – make it relatable. Humour is also fun)

Consistency is critical – it won’t work unless you repeat it over and over.

40.50 Jeff Bezos declares go “step by step, ferociously” which could have been written about direct mail marketing! It’s highly effective and responsive but it IS a long-term game.

Valuable Q&A and feedback;

One panelist is surprised that mailouts are so popular in this digital age.

Another asks if email and direct mail should be used side by side in their marketing arsenal…

A panelist (Tony) relates the story of a client who won a coaching competition via DM.

EPISODE SUMMARY

Coaching Conversations Mastermind Presentations open up terrific dialogue on all things marketing.

Were you surprised that Direct Mail is making an enormous comeback?

PUT SOMETHING IN THEIR HAND! And create conversations by allowing clients to touch, feel and read. People make time for physical publications; boil up the kettle, peruse over a cuppa!

It’s all about creating connections. But remember…. it is a long-term game.

Consistency and repetition will make future customers look forward to your direct mail landing in their letterbox.

The formula is simple. What’s in it for them? Serve first – sell second, keep it personal and consistency is critical. That is the beauty of the Letterbox Formula!

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EPISODE IN BRIEF

In today’s “Upper-Limits Online Mastermind Presentation” Up-Coach metrics-man and financial wizard, Tony Crossin joins the conversation.

Tony is across the reality of what’s happening out there in the industry and as a business coach and serious financial guru has much to offer in the current environment.

But today, Tony shares new wisdom to help you navigate 2022 by leaning into the themes of connection and re-connection in the workplace.

It’s the human elements that make this such a fascinating Mastermind Presentation… Enjoy!

Time Code/Show Notes

0.32 Nick welcomes you to another special online Mastermind webinar with Tony Crossin. Take notes, ask questions and be present. Are you ready?

2.45 Connection and re-connection that is broader than business.

4.50 Employee connection and engagement. It’s vital to know how your people operate – and how YOU operate. Do you consider yourself “self-aware”? Did you know that at the point of becoming self-aware, you become an “observer”?

6.30 What actually is “connection”? Tony deconstructs why it’s important to understand the relationships between yourself and colleagues, employees, suppliers, customers, family, and friends.

7.50 Tony defines “engagement”. What do you physically do to nurture trust? How do you build integrity to create a stronger engagement?

10.10 There are three types of employee engagement;

1. Those who are engaged; contributing people you feel are inherently part of your business.
2. Those who are not engaged: employees who turn up for a wage. It’s a habit. They give no more, no less.
3. Those who are actively disengaged; what is this group doing to your business and why?

19.40 Ask yourself… are you connected on an emotional level to your employees? Do you actively listen to them? Do they feel cared for? What culture have you created for your people to do their best? Honest questions that will help you with engagement – and ultimately, performance.

22.30 How can you increase engagement? To begin, you must be able to resolve conflict. On the flip side, you must inspire creativity.

70% of managers feel uncomfortable communicating with their employees. Are you one of them? In Australia, concerning stats show that 65% of the workplace is disengaged. How do you rank in your business?

26.15 There are ways to improve engagement and it starts with YOU. You need to show that you care about your people. Converse, listen, empathize, be mindful, and aware of who they are.

Know their individual situations. Respond to their views. Hear their grievances. These are your foundations. Are yours strong enough?

28.05 When your people achieve their goals, they will be kicking goals for you and the business as well. Recognize success, provide actionable feedback. This will gain trust.

32.00 1. Talk about empathy and perspective. Become the observer.

1. Build trust and cooperation in the workplace.
2. Stop toxic gossip.
3. Remember that people want to be led, not managed.

34.50 Valuable Q&A and feedback;

One panelist shares his habit of asking employees how they are doing on-site (it’s not just about work)

Another agrees that it is important to touch base and talk about what interests their employees. Make them your friend – show you care. (The more you put in - the more you get back) Always ask someone “how are you”. An element that suggests you care how they are coping.

EPISODE SUMMARY

Coaching Conversations Mastermind Presentations open up a terrific dialogue with experts who talk from decades of experience about running great businesses and hiring happy people.

So how do you build commitment with your team to get the most out of your asset – your people?

Remember to exercise empathy and perspective. Become the observer!

Build trust and cooperation in the workplace by asking about their lives, don’t make it all about budgets and KPI’s.

Be mindful to stop toxic chit-chat instantly. Gossip is the devil’s telephone – best to hang up 😊

And always remember that people respond infinitely better when they are led, not managed!

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EPISODE IN BRIEF

In today’s “Upper-Limits Online Mastermind Presentation” Nick Psaila introduces special guest, GM of Australian Timber Importers Federation (ATIF), John Halkett…

John’s passionate support of Australia’s timber industry is evident in his succinct breakdown of the business interests of timber and wood-based products pre and during the Covid years.

Improving domestic market access to the timber Australia desperately needs is an enormous challenge in light of supply chain delays and rising costs.

And no one knows more about it than John Halkett - who shares his industry insights with Nick Psaila in another absorbing Mastermind Presentation…

Time Code/Show Notes

0.27 Nick welcomes you to another special online Mastermind webinar. Take notes, ask questions and be present. Are you ready?

2.35 Post 2020, building and construction has continued to be strong. However, John foresees the issue of supply will be a major constraint for the next 12-18 months.

Prices have skyrocketed - in many cases by 50% - which is lining the pockets of the logistics and supply chain. A $1300 shipping container from the US is now $5000…

4.15 John talks about shortages in the building supply space, congestion with ports, and shipping and believes solutions are a long way off.

Sadly, the rest of the world considers Australia a challenging market. The industry is looking at the supply of Russian wood and its compliance.

12.20 How do you navigate supply shortages in your industry? Are you careful about how you forward-quote, given the price of materials/services can increase overnight?

Can you secure your supply lines? Be careful if you’re used to haggling – your supplier will get his price elsewhere.

16.30 How can the building sector re-invent itself over the coming years?

21.30 Nick asks why Australia can’t sustain itself with timber growth and John’s insights are thorough including observations on the political landscape.

22.42 Is it possible to put a price on carbon?

Can we get more state and national support for new plantations? John firmly believes we need another half million hectares of softwood plantations established in Australia, stat!

24.40 Recent catastrophic bushfires incinerated plantation resources – approximately 40% of forest was impacted and investors are now running scared - yet another hurdle to consider.

25.35 Valuable Q&A and feedback;

How much would it cost to implement the planting of a half-million hectares?

John breaks it down with insights into selling carbon as an offset and enhancing Forestry as an investment.

EPISODE SUMMARY

Coaching Conversations Mastermind Presentations open up terrific dialogue with experts who talk from decades of experience about the challenges faced by their industry.

John’s eye-opening, knowledgeable discourse reminds us just how fragile the building and construction game is when supply is threatened.

His recommendations are thoughtful and intelligent; John does not shy away from the solutions, though many are needed and must ultimately harness the support of the government to be successful.

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EPISODE IN BRIEF

In today’s episode of Coaching Conversations, you become part of the first Restore-Reconnect-Reunite “Upper-Limits Online Mastermind Presentation”.

This signature event features keynote speaker, self-made millionaire businessman and dynamic, passionate mentor,

Nick Psaila as he delves into the four leadership styles in a unique and relatable webinar.

Listen as the hive-mind asks success-focused questions and learn more about yourself as the tribe shares challenging stories and personal revelations.

There’s a lot to unpack in this extraordinary Mastermind Presentation…

Time Code/Show Notes

0.33 Chris welcomes you to this special online Mastermind webinar. Take notes, ask questions and be present. Are you ready?

5.50 Author and thought leader, Nick Psaila brings his vibrant brand of energy and insight to open proceedings.

8.05 How do you become a kick-ass leader in business by thinking creatively and acting intuitively?

12.35 Nick urges you to ask the right questions with people and processes anchoring your thought processes.

He outlines the four leadership styles, highlighted by a smart Mr Men analogy. Identify yourself and work towards Quadrant Four; Mr Clever; working smarter not harder!

18.10 Nick introduces the concept of Thinking Loops. Shift your thinking from a technician to a manager or entrepreneur and stop the spiral of thinking loops based on “hard and inefficient”.

Moving to “Smart and efficient” is not as hard as you think!

25.30 Mr Worry: Do you find yourself making cautious decisions, fearful of failure? Nick urges you to rise above this holding pattern. Do you have clarity; do you know what you need to do?

But do you lack confidence?

Here’s how you deal with procrastination.

30.10 Mr Jelly: Do you do it hard and procrastinate? Are you afraid to risk change? Fear-based intuition usually signals a lack of clarity. Drama is present. Do you lurch from one crisis to the next and find yourself “reacting”?

Here’s how you deal with changing the “glass half full” mindset.

34.20 Ms Rush: If it ain't broke, why fix it? You’re making money, you have a routine, right? Burning the candle at both ends and running yourself into the ground – we get it; habits are hard to change. But you can’t remain stuck in the same thought loop, - you’ll burn out, progress will stall.

Here’s how you check in with your own intuition and start thinking more like an entrepreneur.

38.40 Ms Clever: Change your line of questioning and check in with your intuition: how can you do things better? How can you achieve clarity and confidence by knowing where you are going and what you need to do to get there?

You must learn to be adaptable - you must pivot… here’s how!

42.25 A summary towards working smart and efficient; Nick outlines four areas for immediate improvement; plan in advance, identify your milestones, trust your intuition and remember “it’s an evolution, not a revolution”.

47.00 Valuable Q&A and feedback;

How do you evolve from the thinking loop of “hard and inefficient”?

How do you observe a higher perspective and step back?

Using a daily ten-point list of short-term achievements really worked for one panelist!

Another tribe member identifies his quadrant position and how it illustrates his leadership strengths.

EPISODE SUMMARY

Coaching Conversations Mastermind Presentations open up terrific dialogue with coaching experts who have been where you are now.

The take-aways in today’s webinar are both clever and valuable. By identifying yourself on Nick’s unique business quadrant graphic, you can begin to move away from the “hard and inefficient”…

You can expect rapid improvement by giving four elements serious attention; Plan in advance; identify your milestones, trust your intuition and remember “it’s an evolution not a revolution”.

Shifting your mindset or thinking loop and “evolving” takes you from a technician to a manager.

Habits are there to be broken so being adaptable now will yield big rewards almost immediately.

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In today’s episode of Coaching Conversations, Nick and Chris break down the how to’s of becoming more “solution-focused” in business.

If you struggle with “problem-focused” thinking, this insightful conversation will shift the way you look at your day-to-day. Because you can’t keep doing the same thing, the same way – and expect it to keep working.

Coaching Conversations opens up the dialogue on what you can do to stop dealing with the problem and start focusing on the solution right now…

Take notes and be inspired!

Time Code/Show Notes

0.22 Welcome to the show and intro.

2.05 What mindset do you need to get out of your current problem? Not the thinking that got you into it! Solution-based thinking is not beating yourself up or doing the job yourself. Martyrdom is not solutions based! Don’t get “stuck” in the “drama”.

5.20 Nicks illustrates relevant solution-based thinking in a Covid economy as “how do we open up” – not “how can we keep closing down”. Nick calls this “low-level thinking” which often creates further panic, fear, and paralysis

7.15 Do you open yourself up to the opportunities that do exist? Are you mired in negativity, focused on what doesn’t work?

7.50 Creative thinking versus native thinking. Is your native level of thought “glass half full”?

12.30 Nick returns to his discussion on Elon Musk’s Mars endeavours with comparison to tradies on site. Should you start with the end creative “solution” in mind? Can you begin with the solution and reverse engineer?

Don’t patch the hose repeatedly (problem-based) - replace with a brand new hose. That’s solution-based! Easy!

15.40 There’s nothing wrong with “technician based thinking” - but strive for managerial or entrepreneurial. This is where solution-based thinking begins.

19.10 How many times do you patch problems…? Shift up your thinking so behaviour becomes patternistic. Ask yourself - is this going to create long term benefit. Am I really fixing the issue?

20.35 Free up mental space for creativity by diarising.

23.10 `If all you’ve got is a hammer, everything else looks like nails’ Thinking “native” is a lazy way of thinking. Begin the creativity process by moving away from the ‘noise’.

25.40 Fear and anxiety are enemies of the creative process. Give yourself space to begin – and writing it down is a good start.

26.40 Putting it on paper makes it real.

29.00 Interplanetary exploration is today’s metaphor for creative solution finding in your business!

27.05 Did this open up a whole lot of new scenarios around thinking? If you’re keen to hear more ways to channel a solutions-based mindset, contact us at ask@upcoach.com.au

EPISODE SUMMARY

What a conversation!

When you realise your best master is your mind, you’re on the right path!

Central to the idea of mindset change is straight-up asking yourself “do I want to keep on patching the hose?”

Another takeaway here is that “solution driven” aspects are achievable when you deconstruct the Creative versus Native thinking patterns.

Will you give yourself space to “re-imagine the rocket ship” and get yourself off the problem-focused, patch-job treadmill?

If you’re tired of dealing with problems, it’s time to work on the decisions that bring about solutions. Get your head in the game and make space for creativity.

Because if you always do what you always did, you’ll always get what you always got!

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In today’s episode of Coaching Conversations,

Nick and Chris jump straight into the Five Ninja Mind Hacks to make sure you’re “on your game!”

A good mindset is enormously important to success in business – and it underpins your relationships to bring a healthier, balanced lifestyle.

Learn to identify ways to feed a positive mindset by pushing back on the situations you can control. Couched in several plant-based analogies, explore how you can “re-fertilize” your environment so your mind is nourished and prepared.

There’s a whole lot of good stuff in today’s “Coaching Conversations…… so enjoy!

Time Code/Show Notes

0.22 Welcome to the show and intro.

2.05 Nick buys a houseplant and digs deep for five revelatory concepts. Be mindful of your environment and nourish the soil in accordance. Are you in the wrong environment – can you control your surroundings? When traveling, switch off the telly, turn up a podcast, watch a doco, learn something!

4.12 Can you push back in certain situations and take control of your environment?

4.41 Returning to the analogy of nutrient-rich soil, are you living a pressurised existence that is draining your “mindset” of rich, nourishing life food? A plant is only as good as the soil in which it lives. Is your mind thriving on the environmental foundations you - and others - have laid over the years?

6.20 How are your fighting inevitable brain fog and unclear thinking from layers of business and personal stress? Recognize if you are quick to anger and look deeply at the environment you are in right now. Ask yourself “what is the spoiled type”. Your mind’s “garden bed” will be barren if the soil is devoid of nutrients.

7.50 Re-invest in the soil. If you take crop after crop without re- fertilizing, imagine the stress on those foundations. It’s the same with your mind. Rejuvenating your own foundations on a regular basis has only positive benefits.

9.15 De-weeding. Weeds are strong and agile like negative thought patterns. Don’t let them take over and destroy all … nothing will grow in an arid environment.

11.55 The only reason a weed exists is that you’ve allowed it nourishment – you’ve nurtured that negative thought, given it permission to thrive. You are stronger than any weed! And that includes conversations that are now at Covid-saturation. Avoid the negative, the sensationalism, the lock-down talk. Shift your focus.

14.00 Be self-aware. What are the good seeds you want to sow? Read, watch, listen, discuss – these are sunshine and water to grow your seeds. You have a choice. Nourish yourself with the good stuff.

19.00 Change pots! Growth occurs when the roots have a chance to spread. Growth occurs when you have more room to re-seed!

As you become stronger, you’ll change pots multiple times but the plant still has your original DNA.

22.40 Worry about the internal stuff – not the external stuff. Growth happens when you look inward and nurture your own thoughts. It is a real journey to becoming spiritually evolved and you can start now!

24.45 Reach out to us if you’re curious about a mindset over-haul, contact us at ask@upcoach.com.au

EPISODE SUMMARY

A good plant in the wrong soil is always going to struggle.

So, what are the Five (Plant Based) Ninja Mind Hacks to take away?

Environment and building the right soil type. De-weeding those negative thoughts. Planting quality seeds for a positive yield. And don’t forget to change the pot, or you’ll stunt that hard-earned growth.

Warding off brain and decision fatigue is a simple commitment to looking after your own mental wellbeing – that is, re-investing in the “soil” that is your brain’s foundation. You must re-fertilize so growth happens!

And finally, don’t forget, reading is to the mind, what exercise is to the body. Reinvest and rejuvenate your mind by always feeding it the right ingredients!

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In today’s episode of People, Profits & Purpose Nick invites special guest, Rodd Sanchez, one of Australia’s most highly regarded Acupuncturists and Chinese Herbalists, to deconstruct the myths of non-Western medicine – what’s real, what works, and what doesn’t!

If you’ve ever wondered how Chinese medicine can bring your body back into balance, this conversation is for you.

Learn how to incorporate the holistic fundamentals of the ancients in this illuminating episode of “Coaching Conversations….

Time Code/Show Notes

0.22 Welcome to the show and intro.

2.35 Rodd Sanchez, an experienced Acupuncturist and Chinese Herbalist shares his heritage story and early inspiration through Martial Arts. Hear how this Chilean-born, trained Nurse returned to his first love – Acupuncture.

7.00 What is Acupuncture? Is it more than needles and pressure points? Rodd gives a succinct but passionate overview of Acupuncture’s ancient techniques plus a brief discussion of the pillars of healing Chinese Medicine including Herbs, Massage, Exercise Physiology et al

9.35 Have you had acupuncture? Nick shares his own personal experience of how Rodd Sanchez used acupuncture to treat facial Palsy.

10.25 Nick and Rodd discuss more success stories. In China, Rodd treated up to 100 people per day with Bells Palsy. He explains why acupuncture can also assist with the complexion and aspects of beauty.

13.10 Cosmetic Acupuncture? Would you do it? Some people call them Acupuncture Face-lifts but Rodd is quick to point out that these are not true face-lifts. You will, however, come away looking like you’ve had a holiday, all super relaxed!

14.35 What are the side effects of Acupuncture? Can you put up with added relaxation, calmness, better sleep, improved digestion? Rodd says he can “centralize” patients and improve productivity as well as treat their original condition

16.45 What motivates Rodd in his business? Finding new skills and providing great service. Repeat. Plus diversify – in Rod’s case, this was Herbs. Do what you love and love what you do!

21.30 Regardless of modality, Nick believes caring for the patient is too often lost in today’s society.

22.20 Do you know what to look for in an alternate therapist? Rodd gives you inside tips on how to choose the right person for you.

26.20 What do you want to be remembered for? Rodd has his legacy all mapped out. And it’s very honest and inspirational. Teaching and sharing your knowledge is core to a good heart.

28.20 If you’re interested in finding out how Rod Sanchez can help you, type in Rodd with two ‘Ds”. – he is based at Sydney Acupuncture and Sutherland Acupuncture, but happy to talk wherever you live in Australia.

EPISODE SUMMARY

What’s stopping you from putting ancient mind-body healing into practice?

There is so much more to a healthy, balanced life and often you’ll find it outside the realms of white coat medicine.

Take advice from Rodd.

You must choose your therapist carefully. Make sure your practitioner is registered. Ensure they come from sound organizations. Call the person and see if they resonate with you. (You can vibe differently with people – and you deserve to connect with your care provider)

Well-being and preventative medicine is so important to balancing life and work.

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How do we reach our goals in the face of relentless obstacles?

How do we stay focused when the path gets rocky?

In this episode, Nick and Chris break down the ways to stay on track to reach the goals you’ve set - no matter how many times those goalposts move! And you’ll learn to identify the hurdles before they happen so you’re prepared to leap… in the right direction!

In the times we live in, it’s important for business owners to share and discuss the best ways to `stay the course’. There’s so much to learn in the latest episode of “Coaching Conversations” with Nick and Chris …. Enjoy.

Time Code/Show Notes

0.22 Welcome to the show and intro.

2.10 Can you identify your actual goals? Be mindful of the difference between “goals” and “tasks” – Nick discusses the importance of recognizing that there will always be hurdles.

3.55 Be prepared and do not be deterred. How do you manage your expectations? Are you realistic about the inevitable, physical, and mental speedbumps? Nick equates it to prepping for a Tough Mudda – you need to know what’s ahead, even if it’s simply to acknowledge that there will be problems!

5.45 Is your end goal bigger than you? According to Nick and Chris, it’s an absolute must. And you are more connected to that goal when it is mired in a well-thought-out, deep-seated purpose. You must have a clear view of what the outcome will look like.

7.20 Chris discusses hurdles in the building industry with examples of daily site obstacles such as no-show contractors, progress interruptions, dodgy workmanship, weather, and awkward clients. The mental anguish is real - and it piles on.

8.30 Accumulative setbacks can crush mental health. How do you deal with perspective …? Is the problem a rock, is it a pebble or is it sand? Nick’s Jar analogy paints a picture we can all relate to. Can you delegate or outsource?

11.35 Delegation. Is that a sound reaction when things go wrong and is it achievable with the team you currently have? Are you going into a gunfight with a knife?

14.13: Chris returns the “Jar” Metaphor. If you move the “big rocks”, often you remove the pebble and sand-based activities as well.

Map out your systems thoroughly and this will go far to eliminate the issues of “rocks”. Crazy? It makes sense!

15.10 Sometimes you may have to re-calibrate your goal – focus a chunk of time on smoothing that people or process problem. Give yourself time to achieve that goal within a goal!

17.40 Do not dwell on the things you cannot change, Machinery breaks. People get sick. The weather goes bad. Don’t waste energy – be proactive and recognize that “it is, what it is” – and make a plan to move forward.

18.50 Unwavering discipline is the key. Work towards the plan because things you didn’t anticipate will ALWAYS happen. MOVE ON.

20.55 Dr Wayne Dyer says “Change the way you look at things and the things you look at change”

21.20 If you’re a goal-oriented business owner and want further direction... or you’re struggling and need a mindset over-haul, contact us at ask@upcoach.com.au

EPISODE SUMMARY

So, go ahead and visualize the end goal and put yourself in that space!

Do not lose sight of what is important.

Keep that inner fire burning for success day after day; you’ll need that vision when things, inevitably, get tough.

Make sure you identify whether it’s a people or process problem - and again, keep moving forward. Do not dwell on the issue if it was out of your hands. Don’t knee jerk your response - it’s not a short sprint, it’s a marathon.

And finally, when “growth occurs through friction and challenge”, facing obstacles on the way to success can only improve your resilience and power to achieve! Good luck and stay the course!

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You invest in your business – but how often do you invest in your health?

In this episode, Nick and Chris dig deep on the relevance of Wealth versus Health. If you forego balance, you accept the risk of running yourself into the ground because your business WILL suffer.

But how do you prioritize mental and physical wellness when business is so tough right now?

Listen to this inspirational chat on work-life balance in the latest “Coaching Conversations” with Nick and Chris ….

Time Code/Show Notes

0.22 Welcome to the show and intro.

1.25 Nick dives headfirst into deconstructing the old adage, “if you don’t have your health, you have nothing… and counters it with the argument that money is life-blood for business owners. Health and wealth is an easier balance when you work for someone else because you can take paid sick leave. But the guilt piles on if you’re a business owner who takes a day off.

3.45 What is your priority? Is it a consistent priority? If it is wealth, Nick talks about what can suffer. Conversely, if your bank account isn’t prioritized, there’s some crashing realities you’ll also have to consider.

7.05 What is your current status? Are you building your empire, burning the midnight oil? Is that level of commitment sustainable to good health?

8.25 Nick asserts you must “listen to your gut”. How do you really feel about your current balance and can you recognize the tipping point? Too much other way and it can all go pear-shaped.

11.40 Removing yourself from the race, regularly, gives you insight into how you are dealing with that “balance”. Chris talks about how walking each morning helps with insight.

12.33 Do you “invest in self” daily? Chris recounts the consequences off a Michelin starred chef who slept under kitchen benches so he was in the “office” before his staff each day.

14.15 The million-dollar question is this; how do you integrate both health and wealth? Nick reveals his exercise regime and how it helps him focus on what’s immeasurably more important. Do you exercise daily? How about meditation?

15.20 Everyone should find just fifteen minutes in their day to get the body moving. No excuse is valid. Sometimes your body needs that spotlight because it’s saying “ I need you”. Listen to your inner voice and make sure moments in your day are about YOU.

18.30 What works best for you is easily determined when you give yourself leeway to care about your health. Why does Health v Wealth have to be a “choice”? What if it was purely a case of integration?

19.25 Every three months, take three days off. That’s Nick’s secret to re-energizing!

23.00 If you’re a business owner needing guidance on work-life integration, contact us asap at ask@upcoach.com.au

EPISODE SUMMARY

Chasing wealth and status works… until your brain and body doesn’t.

Invest in “self”, daily. It will catch up with you if you don’t and dangerous coping mechanisms are never the answer.

Ask yourself, right now, how is the division of Health and wealth serving you? Which one really comes first?

Nick and Chris firmly believe that you must invest in “self” before you can invest in the business. If you listen to your gut, you’ll realise that it simply isn’t a choice. Learning to integrate both is, ultimately, worth striving for - and putting a value on your time and health, is priceless.

So, perhaps a good place to start is to jump online and book a three day weekend, stat! And … look after yourself 😊

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Are you running a business - and a family?

Does your work take you away from your kids?

If you’re deep down a rabbit hole searching for work-life integration,

this episode of Coaching Conversations will delve deep into those conflicting fears – and how you can overcome them.

Nick and Chris will draw on their own personal stories plus the latest in research and light bulb moments so you can give your business – and your family – the attention they need.

Listen now for life hacks to work-life balance in the latest “Coaching Conversations” with Nick and Chris ….

Time Code/Show Notes

0.22 Welcome to the show and intro.

2.10 The tables have turned and the spotlight is on Chris. His advice on navigating family life and running successful business pivots on the notion of “balance”. Energy and time is juggled but only to a tipping point. Chris uses a See-Saw analogy to deftly explain why you need to recognise that “tipping point” and be at peace with the acceptable to and froe.

4.15 Do you challenge yourself to keep the See-Saw equally balanced? Because the reality is, you cannot be in both places at once. Ask yourself, where do you need to be spending your time, right now.

Frustration, anxiety, stress and manifested health conditions are all by-products of trying to keep the See-Saw balanced. In short, stop trying. It’s no good for you, your business or your family.

6.20 The best way out of the rabbit hole of guilt, is to assess your priorities in any given moment, day or week. Chris insists on structuring your days and minutes – eg; “from 4 – 6.30 pm my family is my most important priority” This might mean closing your computer, muting your phone. Identify the priority and be comfortable saying “this is what matters most” in that moment.

10.25 Discipline and ruthlessness. If you want it badly enough, you will do it. As Nick succinctly says, “your kids don’t stop growing and you don’t get that time back”. It’s simple to make time when you make it the top priority in that moment.

11.40 How do you prioritise your favourite things? Chris breaks down his typical day (it’s always curious to know how other people approach the same 24 hours!).

16.25 Nick gives an insight into his particular style of “work-life integration”.

18.00 You’d be surprised at the respect and understanding clients have when they know you’re prioritizing your family time.

19.00 It works both ways. Being present applies to both your home AND work life.

23.00 If you’re a business owner needing guidance on work-life integration, contact us asap at ask@upcoach.com.au

EPISODE SUMMARY

What is your takeaway from this inspirational conversation?

Is it that “being present in the moment” matters?

When you break down those priorities, your kids need you as much, if not more, than your business does. So as a business owner with a young family, you must master the discipline to be “in the moment” - and keep that See Saw moving evenly days, weeks, months ahead.

Own your time ruthlessly and give priorities your undivided attention.

Apply and dedicate work where you need to. And stick to that routine.

Plus - know that the pressure you put on yourself to get things done and be all things to all people – is just that. Self-created pressure.

Time to let it go, choose to be ruthless, and value your time with those most valuable in your life! (Oh… and don’t take your phone to the dinner table, okay 😊)

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How do you make decisions in business? Do you trust your instincts?

Do you trust your processes when faced with weighing up pros and cons?

In this episode of Coaching Conversations, Nick Psaila and Chris Herbert

want you to “back yourself in business”. Qualify who you want to work with before you line up the options. If you’re not feeling it, learn how to dig deeper. The reasons will save you heartache, headaches and even bigger dollars.

So … discover how to get the most out of good decision-making by identifying and trusting those gut instincts…. in the latest “Coaching Conversations” with Nick and Chris ….!

Time Code/Show Notes

0.22 Welcome to the show and intro.

1.38 Nick gets to the nitty-gritty of trusting your gut with a tale about a difficult client – and we’ve all had those! Qualify your client on the front end and determine what you want from the transaction. Identify and trust your own feelings.

4.40 Pre-engage with the client, whether that’s through your first line reception or call center. Check your filters and hoops so your clients fit your particular criteria.

6.30 According to Nick, trusting your sixth sense is paramount; emotions play a huge part in the decision-making process no matter how impartial your structures and filters in business may be. Identify those with similar energies. Finely tune your “people radar” in the workspace just as you would in a social situation.

8.25 Does your heart react faster than the brain? Nick talks about how you can make more influential decisions minus ego.

11.01 Listen to your senses, use your logic. There’s a natural synergy to the elements of knowing what you value and knowing what you want. As Chris asserts, if your values do not align with a client or colleague, you’re inviting a world of hurt.

Is it worth your time moving forward? Listen to your instincts!

13.40 Be aware of compromising your sanity and values for the dollar. There should be no decision when the only options are losing your money or your soul.

If you can free yourself from a working partnership that is going nowhere, you make yourself available to others where you can make a real difference.

16.00 Don’t concentrate on the one percent. Let them go and give your time and energy to the clients who share your values.

20.00 If it feels wrong, it probably is! Chris paraphrases Tony Robbins “If you trade expectation with appreciation your entire life will change”…

23.00 If you want to break down your decision making processes talk to us this week at ask@upcoach.com.au

EPISODE SUMMARY

The essence of today’s chat?

Being true to yourself and acting with integrity.

Know when to deconstruct a personal or business relationship should you feel like you’re banging your head against a wall….it’s a clear sign that you are not acting in line with your values.

Listen to your gut. With a greater level of awareness, you can trust yourself in a decision and stick with it.

And the reason you need to back yourself and trust your instincts? They’re “built” for you. Gut reactions are yours and yours alone; a bespoke system to guide you away from danger and towards those who share your energy and values.

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Are you struggling with expenses within your profit and loss?

In the latest Coaching Conversations, Chris and Business Growth Expert, Tony Crossin, address the subject of business expenses.

From rent to wages …. utility bills to indiscriminate purchasing, is it possible to reduce these expenses while still growing sales? Ask yourself, are you doing “spending audits” on your business every month - because that break-down can surprise even the most astute business owner. Don’t squander your profit on cumulative out-goings (they add up when you look ever so closely!)

Today, you’ll learn why you need to challenge your levels of awareness.

Coaching Conversations opens up the dialogue on what you can do to make even the smallest adjustment to your business expenditure. Here we go….

Time Code/Show Notes

0.22 Welcome to the show and intro.

1.30 Let’s jump straight in. Tony believes every good business must review its expenses every three months! Do you have a consistent approach to checking your expenditure? Tony explains the concept of managing “Two Lines Apart”

What initiatives can you take to drive sales up – but what can you do to drive costs down simultaneously?

4.20 There are ways to target expenditure but make sure it has zero negative impact on your customers. Look at cost of goods, look at wages – your big ticket outlays. Tony’s previous restaurant business used 10k in electricity every quarter – he surmised that even a 5% reduction in his power bill would allow him to employ an extra person for the year!

6.05 Awareness is key. Pull out your profit and loss… fine-tooth comb your bank statements. What are you spending? What’s going “out”? Handy tip: Review your subscriptions every quarter!

7.30 Keep a keen eye on indiscriminate purchasing. That extra tool from the hardware… shouting the team lunch. It all adds up.

10.40 Who assumes responsibility? Who takes control of the money? Who pays the bills inside your business? Are they spending where they need to be spending? Chris suggests a weekly Finance Talk to get on top of what’s essential.

13.15 Put someone in charge to keep your eye on expenses and ask questions. Search for ways to systemize or automate so you can drive costs down in a short period of time; essentially, working smarter will reduce incidental costs.

15.50 Chris wants you to become more resourceful.

To borrow a company’s mantra “Do More with Less”.

Tony looks at how to add 10% to last year’s budget while keeping expenses the same. Is it doable?

18.00 What is the Art of Negotiation? If you’re not negotiating a “Win-Win” you’re negating the principle of “more for less”. You never know what can happen until you ask!

If you need any help with P&L’s and reducing expenditure talk to us this week at ask@upcoach.com.au

EPISODE SUMMARY

It’s time to change your expenditure narrative.

No more “Why are we late on this and why isn’t that paid”…

No more freewheeling and ignoring the numbers!

Keeping a keen eye on expenditure will make your business more profitable.

With a greater level of awareness, you’ll know what you’re spending money on. So, think about how you can grow sales and reduce your outgoings – it can be done! Work smarter, not harder 😊

And lastly, negotiate. You won’t know “what you can get for less”, until you “ask the question”. From internet service to fuel cards, trim the fat where you can. Because that’s your profit. Good luck!

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Today in Coaching Conversations, CHRIS and Business Growth Expert, Tony share their financial wisdom on budgets!

What is it… how do you create one... and is a budget really a goal-based target?

CHRIS and Tony remove the fear around setting targets through budgets.

Your new budget should provide the framework to plot strategic business decisions. The clarity for the future… and accountability to change decisions when the numbers are not stacking up.

So, let’s get to it – let’s debunk some myths and deconstruct budget anxiety in another insightful episode of Coaching Conversations!

Time Code/Show Notes

0.22 Welcome to the show and intro.

1.30 Do you really need a budget in business? Yes! And what is it?

It’s simply a PLAN. Tony breaks it down in terms that we all understand!

If you feel out of control with what’s happening within the business, chances are your budget is non-existent or not doing its job.

4.00 Where to start? A basic budget involves examining what you did last year – and improving it. Tony suggests adding 10%. Then measuring those actual figures against what you planned to do each month.

Plan what you intend to make – and plan what you intend to spend. This will have a big impact on your operating profit at the end of the year!

7.45 Tony recommends business.gov.au for some very handy resources.

8.55 Do you have a budget currently? How do you go about making one for yourself? The answer is research; talk to your bookkeeper or accountant! Educate yourself. Use the people around you. Plan more, do more; it’s a lovely side effect of training yourself up – and it’s addictive.

10.55 So, how do you plan well and execute well? Planning is purely trying to foresee what’s coming so you can make important decisions and this is firmly based in research. Investing time into observing, learning and deconstructing how your business performed in the past will lead to educated planning.

12.38 Ask yourself. What do I have to do this week in order to make money? Break it down – am I doing better or worse than budget. What can I keep, what needs revision? What is within my scope of “doing”? What am I learning that will help make next month’s budget better? Executing a budget involves lots of questions!

15.25 Developing profit-making habits is easier than you think. How often do you track your budget versus what is actually happening? Tony strongly advises weekly, if not monthly for some very sound reasons.

19.00 “It’s not about looking, it’s about doing”. You can look at your numbers but if you don’t craft a ‘to-do list’ you’re behind the eight balls again. Budgeting is like turning the light on in a really dark room. Do not be afraid of doing your own budget!

22.31 If you want to have a crack at preparing your own budget and need help, Tony is brilliant. Flip an email now to ask@upcoach.com.au

EPISODE SUMMARY

We all have to start somewhere. And you certainly don’t need to be a whizz with figures to create a budget and turn your business around!

Use your resources, get advice – it’s that simple to begin the journey to control and manage some of the numbers in your business.

Investing in the knowledge of your business, no matter how small, can awaken the giant – train yourself up and turn that learning into a natural habit. A process that becomes second nature!

Developing profit-making habits is easier than you think.

You just have to begin!

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Today in Coaching Conversations, Chris and Business Growth Expert, Tony discuss the challenges of cash flow in business.

What is it? Why is it important to keep that cash flow coming? How do you track the money flowing in and out of your business?

Many astute owners still fail to grasp the concept of cash flow management but today Tony gives us usable insights at a deeper level. He’ll give us accessible tools to bring new ways to plot and manage cash flow - so we’ll know what’s coming – and going!

It’s time to stop playing catch up and realise that there ARE ways to get on the front foot … in this valuable episode of Coaching Conversations!

Time Code/Show Notes

0.22 Welcome to the show and intro.

1.50 It’s a basic fundamental. Making money is critical, that‘s why you are in business. Tony says cash flow is like “breathing” and how this effective metaphor illustrates how short breaths in (money coming in) and a long breath out (more money being spent) represents your business – under stress and in danger of crashing.

4.36 It is crucial that you are “bringing in more money than is going out”. Use this analogy to think about your current cash flow position.

5.40 The million-dollar question is “what causes cash flow problems”? While every business is different, Tony assures us there are standard insights. Look at your sales ratio? Are sales failing to stack up compared to expenditure? Are your expenses too top-heavy? Staff – resources? Even when it’s quiet staff have to be paid each week.

7.15 Are you crippled by not being able to make regular payments? Super… insurances… vehicle regos et al. Do you find yourself managing the day to day but when those large payments come along, does it drain the coffers?

Do not fall into the trap of going on ATO Payment Plans or deferring super payments. Sleepless nights worrying about debt is not cool for anyone.

9.30 Tony reveals that cash flow is the third biggest killer of business. When you’re in a lot of debt, the only option is to bail out. Managing YOUR cash flow is that IMPORTANT.

10.22 There a three great tools to help you drive through this cash-flow hump. From a financial stance, become more aware of what is going in with your business. It’s not your accountant or bookkeeper’s gig – the responsibility sits with you. Your BANK STATEMENT is your most important tool.

13.30 A fantastic tip is to budget and plan using a free ATO spreadsheet so you can plot and track how you are travelling. Tony has great things to say about this amazing tool. Map out your year now while it’s still early!

15.45 Structure payments so you’re not hit with large sums that haemorrhage the business. You must put that “rainy day money” aside to cover situations. Reserve monies for your BAS, your Super, your insurances…

19.40 If numbers scare you, Tony highly recommends speaking with your accountant. Know what you need to do and how you need to do it. Their advice can really help you turn it around.

22.31 If you’re struggling with cash flow, shoot us a question at ask@upcoach.com.au

EPISODE SUMMARY

First and foremost, the take-away from today’s conversation is awareness. Knowing why cash flow has such an impact on your business. Knowing what your “outgoings” are and using the tools that are available to you.

Examine that Bank Statement – and often!

Download the schedule from the ATO – it’s free and it’s fantastic.

You have the tools to understand, manage and control what happens with your cash flow.

And don’t forget to schedule payments so you don’t impact the cash flow of the business when you need to out-lay big sums of money.

If you’re not making the margins, please, don’t plod on. Remember, it’s not what you earn, it’s what you spend that gets you into tricky situations! But there are tools to help you turn it all around. Sleepless nights over debt and expenditure should be the extreme exception - not the rule 😊

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Today in Coaching Conversations, Nick Psaila and Chris Herbert discuss the importance of financial KPIs.

If you’re serious about growing your business you must have clear financial targets. Loose or vague numbers won’t get you where you need to be.

Weekly or monthly, are you striving towards a financial goal? If not, why not?

As a base question, how did you go this week? How much money did you make? Nick and Chris dive into how businesses must be accountable for improving profitability with thoughtful, fearless goal setting.

So, let’s go! Targets – why you must set them and what happens if you don’t – in the latest episode of Coaching Conversations!

Time Code/Show Notes

0.22 Welcome to the show and intro.

1.55 Are you one of the many Aussie businesses that don’t have concrete financial targets? Do you leave it to your accountant? Do you feel secure about what’s in your account – or do you avoid looking at your figures as much as possible?

2.56 Nick begins with the number one reason to have sure financial targets. Accountability. Do you know what you’re quoting? Do you ignore financial data? How do you keep on track to set your financial goals without basic data assessment?

5.08 Nick has great markers on how to become accountable. No more head in the sand! Understanding and overcoming the fear of the unknown plus repetition is the key. You will become better at numbers!

7.20 “The numbers will become a picture”. As you improve, ask for help, talk with your bookkeeper/accountant, the numbers will no longer hold you hostage. Don’t fear it – and keep doing it – that’s when it will fall into place.

8.50 A lot of clients say “we didn’t make a lot of money last month so we’ll work harder” or “my net profit figure doesn’t match what I have in my account!” Nick talks through the immediate changes you can make for real difference.

10.15 Target to assess? Covid hammered almost every industry and more than ever – initiating accountability gives you a target to assess. On a short-term basis, Nick says this is key to avoiding the fallout of plummeting profitability.

13.00 We feel a sense of accomplishment when we value money. Dialing into the money and the numbers help with a feeling of “reward”. Money is not everything, but it’s Business 101 and it gives you options ie money to finance the equipment.

16.10 Having targets give you choice. From hiring and expansion to cash flow to marketing… without a profit account, you don’t have choices to keep the business growing. It can be selfish - but also selfless in that you have choices to give back to the community(personal) or help a team member (business)

19.30 Increasing your asset worth is a supplementary reason to shoot for - and constantly assess - financial targets.

22.25 Like to learn more about financial target setting? Reach out to Nick and Chris at …. ask@upcoach.com.au

EPISODE SUMMARY

The message is crystal – there’s no point working harder and not smarter if you don’t have clear financial targets and strategies in place.

The big take-away here revolves around accountability. Without accountability, you will forego assessable targets.

Additionally, feeling a sense of accomplishment is important as you are rewarded for hard work. Success, at the gut level, is why most people are in business themselves. Don’t forget that having that healthy profit account gives you choices.

And finally, the knock-on effects of setting goals can increase your asset worth. Understanding how much money you’re making - and where it goes – plus knowing that steady growth month on, month off is vital to selling your business!

Hitting objectives is always impressive. So, get better at the numbers and eventually the numbers become a “picture”. It’s this picture of profitability that makes running your own business all the more rewarding!

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In this episode of Coaching Conversations, business growth experts Nick Psaila and Chris Herbert break down the reasons we procrastinate and how we can overcome the tendency to shelve the hard decisions.

Whether it’s marketing or lead generation, the root cause of procrastination could be costing your business tens of thousands.

Nick and Chris discuss the ways in which rationale, logical decisions evade even the most astute business owners.

Often it can cost you MORE to fence sit (and those splinters hurt!)

This inspiring episode of “Coaching Conversations” will encourage you to re-focus on landing clear-headed, timely decisions. You will be reminded that calculating the cost of not making that decision can bring clarity. Because as we all know, time is money. Enjoy!

Time Code/Show Notes

0.26 Welcome to the show and intro.

1.34 Nick dives straight into why the tension of procrastination connects to “desire” and “will” … and the subconscious decision of business owners “not to act” on making a decision.

4.19 Is procrastination simply not acting on a desire?

4.30 What are the triggers of procrastination? Nick discusses the events and thoughts that can cause you to stall on making a business decision; common triggers include hiring a new employee, spending money and making a call on your own health habits.

6.40 Nicks crunches procrastination down to “making a non-decision based on lack of data”.

Investing in cryptocurrency can illustrate the example of procrastination due to a “wait and see” mindset. The trigger? The possibility of losing money.

7.35 Another trigger is “replay” otherwise known as the voice in your head. It can make indecision easy to accept - and repeat.

8.50 Procrastination can be used in clever ways but in business, it simply costs you money. It is a thought process that retards action.

9.20 Nick lays it on the line. Ask yourself, what is the cost of indecision? What’s it going to cost if you don’t buy that software – or the new ute – or if you don’t pay your super? What happens if you’re procrastinating over a decision to stay in a stale relationship?

11.15 It is important to calculate the enertia – decide what you need to do to make the decision happen.

14.15 Consider the last time you made a serious decision, did you set yourself small goals around making that happen? Nick insists this is a vital step towards a satisfying outcome. He uses the example of hiring a new employee; filter by phone call first, only do a small number of interviews until you’re ready to progress…make the decision-making process easier!

16.05 The only way to move through procrastination is to BEGIN! “Start by starting,” says Nick. If there’s a lock-in point today, it’s to simply BEGIN.

19.30 If you need help with tackling procrastination in your business reach out to Nick and Chris. (It’s an easy decision to make!) …. ask@upcoach.com.au

EPISODE SUMMARY

So much to take away in this episode – so let’s get started!

When business owners everywhere are employing caution more than ever, you must learn to tackle indecision in order to thrive.

Ask yourself what’s the trigger? What’s the replay? What will it cost you if you don’t act at all? You must decide on the enertia needed to get yourself moving. And don’t forget that setting small goals, creates a clearer path.

The final note is to “start by starting” – if you suffer from procrastination

(as we all do to some degree in our professional and personal lives), moving forward only comes with “starting the thing”. Keep reminding yourself that indecision will cost you more than “not” making a decision. Changing your mindset towards decisive action will become easier with practice and eventually, become second nature!

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In this episode, Nick and Chris discuss the three tops ways to convert prospects into action. Listen in as they guys discuss your message, your offer, and your follow-up. What will ensure you beat your competition to winning clients? There are a lot of “tire-kickers” that aren’t ready to spend… how can you reach the ones that are poised to do so?

What can you do practically to improve your offer so that our stand out among your peers? How can you ensure you don’t lose a client through lack of follow-up? The answers are simple and powerful when implemented.

Get a pen ready and write down the simple steps to Client Conversion.

Welcome to Coaching Conversations – March edition

Time Code/Show Notes

00:25 Chris welcome to the show and the focus on improving your sales conversion rates.

01:40 Chris asks Nick … “what are your top 3 ways to convert better sales from leads to over the line?”

02:13 How good are your leads? We may be reaching a lot more people via social media …but how suitable are these?

02:46 Nick’s first key to successfully converting leads to becoming client: Important to REFINE YOUR MESSAGE. Makes all the difference to who you’re attracting.

Your business may be able to help many types of people – but do you really want to or need to?

04:02 How do you refine your message? You need to test it. 3-5% are ready to purchase or proceed. You need to ensure your message gets in front of them.

06:04 35% need to be convinced a little bit more. They need more connection and communication to help confirm their decision to move forward with you. Address their problems and how you can solve. The rest (vast majority – 60%) are not ready to buy and probably won’t be anytime soon… so focus is vital on the ones that are.

07:59 Nick’s second key is to REFINE THE OFFER. If a client is comparing two or more competitors for their purchase…. Ensuring your offer stands out as better value will convert better. It’s not that difficult to do so with some creative thought. You can offer more without if costing your much more. Your offer needs to clearly show value. Nick suggests some practical ideas to get the mind ticking.

12:26 You need to dial up the wow factor in your offer. It doesn’t have to lose you money. There are strategies to ensure it’s impactful without affecting your bottom line. Nick offers more suggestions.

15:34 Nick’s third key to converting leads… FOLLOW UP. Many clients fall off the radar due to a lack of follow-up. 75% of businesses give up after the second or third connection. Today it may take ten or more connections to get a client to proceed. The fortune’s in the follow-up!

18:20 Follow-up is massively underutilized. Set up a system that does it for you. Automate emails, follow-ups need to be designed. We can spend a lot on getting leads and then let them fade with a lack of follow-up. Step by step – design your client timeline.

21:50 Don’t overcomplicate things. Do the basics well and consistently. It’s a game of persistence.

EPISODE SUMMARY

In brief… Nick and Chris chat about ensuring your message is getting through to the right people at the right time… and what to do when you have reached them

1. Refine your message to ensure you’re targeting the RIGHT client type.
2. Refine your offer to stand out from the crowd.
3. Follow up leads methodically. Get a system set up to ensure you do so consistently.

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In this episode, Nick and Chris discuss the numbers that you need to know in your sales process. Some critical key metrics that you need to understand at a deep level. When it comes to marketing and sales… what are the key numbers you need to master to ensure you can continue to succeed?

How many clicks does it take to get a qualified lead…? How many leads does it take to convert a sale…? What is the lifetime value of your clients? What is the velocity of your ad spend return? There are a number of ways to ensure you are aware of these numbers, measure, and benefits.

Get a pen ready and write down the simple steps to Client Conversion.

Welcome to Coaching Conversations.

Time Code/Show Notes

00:25 Show Welcome

01:35 What are the key numbers in your sales cycle/process.

02:07 Why do we need to know these numbers? They tell us a picture or what’s at hand. What we need to change or edit to get the best results. Start with Marketing

02:31 Cost per lead is the first one to concentrate on. Not cost per click. Clicks mean very little. It’s not the number of people clicking on an ad.. it’s the number of people who take the next step (opting in… taking action). How much is that OPT-IN costing you? If it takes 50 clicks to get a lead… that adds up. What is your number? Things

04:43 Leads aren’t just priced in clicks. How much TIME or MONEY does it cost you to go visit potential clients? Petrol lost work time etc.

04:52 Second number to look for is – your conversion rate. Do you have an exciting offer that will make this grow?

06:22 Sometimes you don’t need any more leads! You just need to look after the ones you’ve already got. Slow down and concentrate on the ones on hand.

07:27 In sales… the conversion rate is vital also. How many leads do you need to have one converted to a confirmed sale? Need to know this number. If low – maybe you need to focus on improving your conversion tactics to conclude the sale.

09:31 Is it your ideal client that you are attracting in your marketing? Is your sales process adequate enough to benefit from the leads? Tweak your process to ensure that leads are more ready to go. An ad to Opt-In … Opt-In to Sale. Need to know how much that costs you.

12:53 What is a Client Life Value? How do you measure it and how do you improve its impact on your business?

16:52 What is the “Velocity” of a return? How do you measure it? How can you narrow it down?

18:30 How good is your referral game?

19:18 What do you do if you don’t have these numbers at hand?

EPISODE SUMMARY

In brief… Nick and Chris chat about the numbers that you need to know in order to develop and grow your business.

When it comes to sales and marketing

1. What is your cost to acquire, keep and grow customers?
2. How quickly do they become clients?
3. How do you get these numbers in the first place?

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In this episode, Nick and Chris discuss the three tops ways to convert prospects into action. Listen in as they guys discuss your message, your offer, and your follow-up. What will ensure you beat your competition to winning clients? There are a lot of “tire-kickers” that aren’t ready to spend… how can you reach the ones that are poised to do so?

What can you do practically to improve your offer so that our stand out among your peers? How can you ensure you don’t lose a client through lack of follow-up? The answers are simple and powerful when implemented.

Get a pen ready and write down the simple steps to Client Conversion.

Welcome to Coaching Conversations.

Time Code/Show Notes

00:25 Chris welcome to the show and the focus on improving your sales conversion rates.

01:40 Chris asks Nick … “what are your top 3 ways to convert better sales from leads to over the line?”

02:13 How good are your leads? We may be reaching a lot more people via social media …but how suitable are these?

02:46 Nick’s first key to successfully converting leads to becoming client: Important to REFINE YOUR MESSAGE. Makes all the difference to who you’re attracting.

Your business may be able to help many types of people – but do you really want to or need to?

04:02 How do you refine your message? You need to test it. 3-5% are ready to purchase or proceed. You need to ensure your message gets in front of them.

06:04 35% need to be convinced a little bit more. They need more connection and communication to help confirm their decision to move forward with you. Address their problems and how you can solve. The rest (vast majority – 60%) are not ready to buy and probably won’t be anytime soon… so focus is vital on the ones that are.

07:59 Nick’s second key is to REFINE THE OFFER. If a client is comparing two or more competitors for their purchase…. Ensuring your offer stands out as better value will convert better. It’s not that difficult to do so with some creative thought. You can offer more without if costing your much more. Your offer needs to clearly show value. Nick suggests some practical ideas to get the mind ticking.

12:26 You need to dial up the wow factor in your offer. It doesn’t have to lose you money. There are strategies to ensure it’s impactful without affecting your bottom line. Nick offers more suggestions.

15:34 Nick’s third key to converting leads… FOLLOW UP. Many clients fall off the radar due to a lack of follow-up. 75% of businesses give up after the second or third connection. Today it may take ten or more connections to get a client to proceed. The fortune’s in the follow-up!

18:20 Follow-up is massively underutilized. Set up a system that does it for you. Automate emails, follow-ups need to be designed. We can spend a lot on getting leads and then let them fade with a lack of follow-up. Step by step – design your client timeline.

21:50 Don’t overcomplicate things. Do the basics well and consistently. It’s a game of persistence.

EPISODE SUMMARY

In brief… Nick and Chris chat about ensuring your message is getting through to the right people at the right time… and what to do when you have reached them.

1. Refine your message to ensure you’re targeting the RIGHT client type.
2. Refine your offer to stand out from the crowd.
3. Follow up leads methodically. Get a system set up to ensure you do so consistently.

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EPISODE IN BRIEF

In this episode, Nick and Chris delve into practical ways to help you identify your ideal customer. Are you in a business that can diversify your offering to help you open up a new market? What skillset or resources do you currently have access to that can be re-purposed so you can expand?

Nick provides real-life examples of a maintenance company and a coffee company that did just that.

Why does Nick spend $25 per person to provide great value to hundreds for free….?

Like a good fishing story? Nick’s uncle was basically a fish whisperer… how did he have so much success every time he went out in his little tinnie? What can we business owners learn from his tricks of the trade? What did he do to ensure he never went back to shore empty-handed?

The guys outline key points to attract new customers or to expand the value of existing ones… so get a pen handy and let’s get into it.

Welcome to Coaching Conversations – March edition

Time Code/Show Notes

00:25 Welcome to the show and introduction. Today’s show is focused on “how to find your ideal customer.”

01:40 What’s the best way to refine, expand or fine-tune your focus to identify the ideal customer…?

02:17 Sometimes the ideal customer just shows themselves. Chance and happenstance (like all the recent rain and intense weather) bring new opportunities to those who are alert to new offerings. If a maintenance company can put a hand up for roof repairs, there’ll be plenty of bites around at the moment. Australia’s weather allows for many new opportunities regularly.

04:24 To find your ideal client – it pays to first identify the goal that you want to reach. Money and structure.

04:58 Nick provides a practical way one company can grow from $450k per year to $1.5 million. How? It’s vital to identify an audience or product that can bring in higher revenue and profitability margins. The aim is to use the same infrastructure (skills, people and resources on hand) to grow your offering into expanded opportunities… without needing to re-tool.

06:52 How a coffee machine maker expanded their product range and opened up a new lucrative market to grow into a whole new client base.

08:23 You need to look at your product or service and see if you can diversify it to related or complementary clients.

10:39 Why does Upcoach send out a free magazine that costs $25 per person to do so? What opportunity does this create? And what has fishing got to do with it?

13:04 Who buy vacuum cleaners these days? Things change, client profiles change and widen. How has uber-successful company Dyson recognized that and dominated as a result?

14:23 If 88% of marketing fails… you need to test your audience, refine your message and copy to generate leads and locate your ideal client base. How?

15:08 Nick’s uncle is a fishing legend. How did he have so much success every time he wet a line? Skill and knowledge are key. Adjusting the bait, the line, the location, where to position the hook under the water… how does that relate to your business success?

22:23 The key is to change the bait to suit the client you want. Know what your avatar (ideal client) is attracted to.

23:05 Summary of key points to attracting new clients.

EPISODE SUMMARY

In brief… Nick and Chris’ chat about identifying ideal customers.

1. Identify the goal that you want to reach. What do the next 12-18 months look like financially and how you’re positioned.
2. Identify your A,B,C client. Is it existing clients you can sell a new product, or new products to attract totally new clients? Adjust don’t retool.
3. Cast the net. Test the waters to see what’s there
4. Adjust the bait (message). Don’t fish in an area where there are too many other people fishing. Move the boat, move into new waters… free from the clutter.

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In this episode of Coaching Conversations, business growth experts Nick and Chris reveal the secrets of good organisation.

Chris is back from a well-earned break and admits, facing an avalanche of work is stressful enough without good systems in place.

Fortunately, Nick has proven advice for effective day planning – the bottom line being, you will be more effective when you prioritise, intentionally focus and most importantly, remove distractions.

Working smarter, not harder is wonderful in theory – but how do you get there when every day is frantic and unpredictable?

Learn a few new tricks in this inspiring episode of “Coaching Conversations” with Nick and Chris ….!

Show Notes

0.25 Welcome to the show and intro (and yes it IS Chris’ birthday today and his kid wanted cake for breakfast… naturally).

3.00 Nick and Chris discuss their own secrets to good organisation.

4.00 Firstly, Nick is all about “time”; business owners generally work 8 – 10 hours a day – and jump back on at night for a few more. Nick believes you must be regimented with your time to avoid burn out and poor health. Prioritise. Get up half an hour earlier. Do yoga. Meditate. Exercise. Whatever it takes. Make yourself priority number one. That’s non-negotiable.

7.00 Me Time. Food Time. Knock Off Time. Nick believes you can get serious work done in 4-7 hours with decent systems and the right people in the business. If not, you need to adjust your timing to be productive.

8.15 Secondly, Nick is all about “tactical”. Can someone else do the job faster? Are you wasting your time and knowledge when you could be doing something more productive? Software programs, calendar management – look at the tools you use to manage your day. Nick likes to work 15 hour days, Tuesday to Thursdays - and this is how he does it!

10.14 How do you work smarter, not harder? Save money – not spend money? Chris talks about the Two “D”s. The first D is “Remove Distraction”. The second is “Discipline”. You can have the greatest systems in place, but if you don’t follow it, you’re in time management trouble all over again!

15.00 If you want to work three days a week, 15 hours a day – you must have discipline. Remove all distractions and apply focus to ensure you get all the priority based stuff done first. Nick factors travel time into his calendar.

17.10 Intentional focus v distracted focus. Don’t be disrespectful of time. Yours and other people’s.

18.05 Elon Musk’s time management philosophy; he manages his day in five minute increments. The dichotomy is that regimentation actually affords freedom.

21.05 Have you read the book “Profit First”? In it, Mike asks how you can achieve double the output with half the time and resources.

23.35 If you have any questions or thoughts on marketing your business or marketing in general, reach out to Nick and Chris (and remember to ask for your free Quarterly magazine …!) ask@upcoach.com.au

EPISODE SUMMARY

It takes discipline to improve efficiency in your business.

How to crunch twice the amount of work into half the time? Remember the reward for efficiency is a win/win for your team and the company – no one says no to extra money or time off, so work towards these goals.

Ask yourself repeatedly, what are you doing with your time? How do you remove distraction? What do you need to enable more discipline? What do you need to plan? Your calendar is your best friend so fill out every working day minute and you will see where spare time is possible.

Time and Tactical. Distraction and Discipline. Focus intently on the basics and get your life back – while staying the successful course in business.

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Are you struggling with marketing? Having trouble generating leads or finding the ideal client? Like to know how to nurture the ones you have?

In this episode of Coaching Conversations, Nick and Chris reveal the Triple M of Marketing…a simple guide used by hundreds of UpCoach clients over the past six years.

Nick has the good stuff on marketing campaigns that actually work… so enjoy and learn how to get the most out of your marketing dollar in the latest “Coaching Conversations” with Nick and Chris ….!

Show Notes

0.25 Welcome to the show.

1.30 Breaking down the “Triple M of Marketing”, it’s origin and how to leverage the “Triple M” so that marketing works for you.

2.55 The three elements provide an easy framework;

1. Message 2. Market 3. Method.

MARKET:

Nick discusses the primary importance of Market. Ask yourself who is buying your product or service. Crunch the demographic as closely as possible. Research tools include using Social Media like Facebook and Instagram.

Have you defined your client avatar because this should be top of the list?

7.00 MESSAGE;

From the red-light district in Amsterdam to local companies selling adult products, Nick talks about targeted messaging.

Your message must connect with the client avatar or you’re simply wasting money. Nick likes the problem/solution approach “Do you need help with” or sharing information “Five things you need to know about choosing a Builder” Target the demographic with an understanding of their day-to-day issues.

11.40 The power of your message must connect with the ideal marketplace. Have you watched a TVC Infomercial lately?

Chris urges you to look at the elements they use to talk directly to their target consumer.

13.54 METHOD:

Do you have two avenues of marketing? Nick strongly suggests a “double shot” for maximum impact. Using a Bathroom/Tiling shop as an example, Nick talks about online marketing using Google to Facebook. Offline, free info from an instore expert or complimentary in-home consults.

16.30 From call centres to catalogues, there’s a wealth of great ideas here! Nick illustrates the use of marketing for a Glazier company.

Learn to open conversations with clients by asking about future projects…

18.50 How many “methods” do you use? Remember, more than two make it difficult to measure the effectiveness of your chosen methods. You must test your methods. Use an offline and offline method of delivery if you can.

19.30 What happens if you’re an online business? It all comes down to image quality. Your “message” is the visual – what your product looks like. The description; the right keywords are crucial. Your message IS the presentation!

23.12 If you spend around $30 - $50 a day on Social Media for three weeks, you will have enough trackable data.

23.35 If you have any questions or thoughts on marketing your business or marketing in general, reach out to Nick and Chris … ask@upcoach.com.au

EPISODE SUMMARY

Market… Message… Method.

Nick’s Triple M of Marketing offers a remarkably simple framework for devising and testing your marketing plan.

Profiling your demographic, or client avatar, is high on the list followed by the ease of distilling information into a directly targeted message.

Thirdly, your method should include no more than two ways to convey the “sell”; online and offline so you can test the efficacy of the campaign.

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In this episode of Coaching Conversations, Nick and Chris focus on trade-based businesses. How do you plan to get off the tools faster?

Is cash flow the issue? Perhaps you can’t find anyone to do what you do as well as you do it? Or are you simply unwilling to let go?

There are many ways to manage money.

Ideas to help you learn more about finance and accounting. Systems to bring it all together so growing your bottom line becomes a habit.

Money in versus money out – and everything in between, in the latest “Coaching Conversations” with Nick and Chris ….!

Show Notes

0.25 Welcome to the show.

0.53 The big question for owners of trade-based businesses right now? How quickly can you get off the tools? Nick discusses the reasons why you may be unable to give it up….

1.55 Can you reduce your time on the tools incrementally. Work smarter not harder? Book meetings back to back…manage trades more effectively – there’s a lot you can do!

2.35 Nick wants you to consider, how can you be more tactically efficient? Learn to delegate. Hire the right person for the job! Do your people see the business the way you do – and can they communicate that progress back to you when you’re not there?

5.21 And the kicker? If you identify yourself as someone who must be on the tools rather than the business owner, it’s going to difficult to make that vital change. If you can’t let go, you need to look at the systems in place so you can train people up.

7.00 Chris agrees; it’s ALL about systems. Have you spent enough time mapping out the steps? Never assume that people see it through your eyes! Plus, set yourself a time to exit – you need a deadline, not an open-ended “when things work out I’ll get off the tools” mindset.

8.17. How much time should you spend managing your finances and why? Identify now! Are you unconsciously incompetent with money? Or are you conscious that you “don’t know” that you “don’t know”? (ie “I don’t do that, my account does that, right!”) OR are you unconsciously competent; so good that it doesn’t even register?

10.45 Learn how to manage money so it becomes a HABIT. Nick talks through the many ways you can bring yourself up to speed in basic finance and accounting.

12.28 Expenses and how to reduce them. Margins on products, are you breaking even? Profits. You must look at these elements to grow your bottom line! Money in versus money out!

14.00 Do you take time off? And do you feel guilty for doing so? Nick urges you to see the bigger picture. Drop the guilt. If you take time for yourself make sure you don’t spend it working “on” your business rather than “in” it.

Shift your value set – change your perspective and listen to what your body and mind need to function well. Like an Olympian, you get stronger after rest and recovery.

20.00 It all comes down to prioritising your value set. Family… work… lifestyle. Where do you sit? And why can’t you have both? Time to live AND a successful business?

21.00 If you have any questions or thoughts on today’s topic, reach out to Nick and Chris … ask@upcoach.com.au

EPISODE SUMMARY

There’s much to take-away when you focus on working smarter, not harder.

Reducing time on the tools involves crunching your workload into manageable bites and trusting others to share your vision.

Learn how to become “unconsciously competent” so the elements of finance become second nature.

There’s no doubt when it’s work time or “push” time – go hard! But take breaks to re-energise and recover.

Ask yourself. What are you missing out on because you won’t take time off?

Re-prioritise your value set now and re-balance work success with the lifestyle you work so hard to achieve!

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In another episode of Coaching Conversations, Nick and Chris discuss the theme of purpose.

What motivates you? What gets you out of bed in the morning (besides the alarm). What puts the spring in your step and the drive-in your attitude to achieve more from your waking day?

Nick and Chris deconstruct how you determine your greater purpose!

When four in five businesses fail, you must make time to work on yourself.

What makes you tick, and by association, will it make your business flourish or flounder?

Enjoy more food for thought with “Coaching Conversations”. Here are Nick and Chris ….

Show Notes

0.25 Welcome to the show.

1.26 Purpose! It is vital in business that you have defined goals or a greater reason to go forward with clarity. What pushes you every day to do your best?

2.00 Nick discusses the importance of having an “adjustable purpose”. In his own life, Nick analyses why certain pursuits are irresistible – from a fascination with Samurai to studying, he connects his years as a toolmaker, his experience in the Wellness sector and 20+ years as a musician.

5.40 Purpose and potential are bed-mates. Mind, heart and spiritual body will unlock potential. Nick talks dedication and process. If the purpose is not shared, it is generally an unknown entity. You need to share in order to achieve!

8.00 What happens when your purpose does not intersect with your passions? Consider that your work IS your purpose! If you’re uninspired with your present gig, the work itself should present as your purpose via the process.

Chris suggests a greater purpose can be found outside your nine to five. How can you define your purpose - both professionally and personally? Can one influence the other?

12.45 Should purpose provide a level of fulfilment? Absolutely! Ask yourself the internal questions and break down those self- realisations. In business, avoid this process at your own peril.

14.35 Your purpose should be ever-changing. Do not allow you or your goals to become stale.

15.00 Lead generation. What is the best lead generation for a service-based business? How do you show someone what you do?

Can you dangle a metaphorical carrot? Nick talks trades and hospitality plus how value-added extras can help “share” your purpose in a service-based industry. How do you leverage your expertise?

19.00 Nick’s cash flow tips are legendary. Take 10 percent of your money and pay yourself first (it’s a good place to start!) Then determine how much cash flow you need per month, and thirdly start the process of saving that cash flow.

You can change your model by changing the saving pattern! Do you have the discipline to create and maintain reserve accounts?

22.10 If you have any questions or thoughts on purpose in business, reach out to Nick and Chris … ask@upcoach.com.au

EPISODE SUMMARY

Unpacking the concept of “adjustable purpose” is as simple as looking inward!

Taking stock of your own personal motivations can clarify what your business purpose should be and how you push forward to achieve your goals. Don’t allow yourself to become stale. Purposes are often ever-changing so embrace the chance to pivot!

Don’t forget to share what you know through the process. This in itself can be very rewarding. And finally, don’t forget to pay yourself first! Being far from indulgent, it is the great leaping point to reaping the purpose you sow and planting seeds of further motivation!

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In this very special episode of Coaching Conversations, Chris welcomes special guest TONY CROSSIN.

With a background in airline hospitality in the UK, Tony moved to Australia to join Qantas and operate a successful catering company, combining his favourite things; food, nutrition and sport.

Known as the Up Coach “Finance Guy”, Tony joins the conversation with enormously insightful direction on achieving business goals and creating a life that is meaningful outside of work hours. And that means spilling the beans on morning routines!

Enjoy this special edition of “Coaching Conversations” with Chris and Tony….

Show Notes

0.25 Welcome to the show.

1.40 Special guest; Up Coach team professional, Tony Crossin. Tony is an exceptional business growth expert, former business owner and renowned coach and mentor….

4.55 Using Chris and Tony’s combined years of business experience, how you can short cut through the business agony? What’s the secret to running a successful business? (Tony agrees, having a great coach is fundamental!)

6.15 Tony expands on his Top 5:

1. Be really clear about your “why”. What is your purpose?
2. Are you really good at sales? If not, hire someone who is.
3. Know (and measure) your numbers.
4. Be a great leader – not just a great boss.
5. Be ready for anything and everything. Be prepared to change.

12.20 So how do your optimise your talents across Tony’s Top 5? Are you making a contribution to each of these areas every week? Check-in with yourself. Task yourself with small steps towards improvement and the payoffs will be there in the future.

14.05 Learn from memorable successes, no matter what your perspective. Tony details the case study of a retailer deep in debt, accrued over a decade of poor decisions, errors and business lethargy.

Turning a business around and bringing it back to life is possible with the right guidance! Educate yourself. Find direction. Become accountable.

17.25 Following good business principles is still paramount to success. Practise the Top 5. Outcomes will change and move when you shift your mindset.

18.15 Can you identify the “deadwood” in your business? Do you need to restructure your team so you employ only the people who really want to contribute? Diversify into new markets… target a new customer profile… whatever it takes to deliver a profit. Stick with it. A significant change is coming because you’ll understand what the key metrics are to run your business successfully.

20.05 Less stress, less anxiety and more time to enjoy life outside of the business. Isn’t that what it’s really all about?

20.25 Morning routines are powerful. How do you motivate and prepare yourself for your day? Tony commits three hours of his day, to “me time”. How does he do it? Schedule an “arrangement” with yourself so you get the best from yourself every day.

Sleep, hydration and exercise should feature heavily, early in your day, every day. Consider a fasting schedule twice a week. Rituals are important. Focus creates change!

Keen to know more? Reach out…. ask@upcoach.com.au

EPISODE SUMMARY

The best things in life rarely change. And that includes classic business principles.

Re-imagined into Tony’s Top 5, you now have a blueprint for holding yourself - and your team – accountable for moving towards success.

Remember to be really clear about your “why”. What is your purpose?

If you’re no good at sales, hire someone who is! Know (and measure) your numbers…. and be a great leader – not just a great boss.

And here’s the kicker… be ready for anything and everything. Prepare to pivot. Learn to view your business and your clients, from a new perspective.

Because when businesses know when, and how, to change direction, there are fewer limits to their success.

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EPISODE IN BRIEF

In this episode, Nick and Chris crunch the nitty-gritty of time and priority.

We all have a limited supply, but time is easily squandered when we are paralysed with uncertainty.

If you’re struggling with your business vision and the “pivot” is harder to action as the months click over, Nick has great advice on how you can change your perspective.

Re-inventing and adapting is key. What do you really want from your business as the world moves into this “new normal”?

There’s a lot to unpack in the latest episode of “Coaching Conversations”…

Show Notes

0.25 Welcome to the show.

1.25 In business, managing your time effectively is enormously important. How much do you delegate? How do you manage your clients and can you crunch five days of work into three and a half days?

3.36 Reach out to your clients after midday. Segment your early mornings so you have “me time” and try not to book appointments when you know you traditionally require family time. Flexibility is important but so too is prioritising and tightening your calendar.

5.49 Many business owners struggle with fluidity. When you’re on that raft, you have to work with the ebb and flow of the daily workstream. Don’t be static; you need to shift and adapt.

7.10 Inside the boundaries of the pandemic, how are you focusing on your business? Nick advises you to push forward as hard as you can and be the competitor that everyone is trying to catch. It’s all about perspective – whether you’re locked down and online Melbourne… or pivoting in hospitality in Sydney.

9.00 Focus on a new model. Nothing will ever be the same in business again. Nick parallels accepting industry change in the hospitality and the entertainment sectors, including the way restaurant owners modify menus and musicians adapt their talents to teaching online. Adapt what you do by changing your perspective.

11.00 Keep your head occupied. Make yourself some real, achievable goals – personal as well as professional.

12.00 Have you dared to look 12-24 months into the future? Model adaption is vital when you can no longer count on sales projections.

14.15 Get serious about what’s ahead because this global crisis that has changed everything as we know it.

Get out. Or Reinvent. Or Adapt.

One hundred years from now industries around agriculture, fast food and transport will be unrecognisable. Change is coming.

16.25 What do you really want from your business? An accumulation of wealth or secure happiness? Was greed ever good?

19.55 Where are your priorities in the greater picture? Consider what are you chasing and the eventual outcome.

Life is short.

If you’re interested in re-tooling and adapting your business reach out to Nick and Chris at ask@upcoach.com.au

EPISODE SUMMARY

Shifting your focus to adaption and re-invention now, will save a lot of heartaches as we continue to wade through pandemic waters into the New Year.

Remember to prioritise your work and private hours. Flexibility is important when delivering clients a premium experience, but your headspace and relationships with those dearest to you must also be honoured.

Get serious about tightening your calendar.

Working smarter, not harder is a clever mantra – one that involves looking forward to the next 18 months and making the hard decisions. Do you go hard or go home? Is model adaption a realistic option or is it best to abandon the raft altogether?

Learning to look at your industry from a different perspective, will offer up a new direction and with it, an enlightened confidence to move forward.

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In this episode, Nick and Chris delve into the issues of mindset in business.

When your best master is your mind, how do you harness positive power?

How can you turn down thoughts of failure, disappointment and professional lethargy?

Nick opens up about his own times of uncertainty with inspired suggestions for navigating stress. You can survive an ongoing health crisis plus social and business de-motivation when you are supported by good people.

And finally, what’s the best way to motivate and inspire your team? How do you get the best from yourself? Is there a “seachange’ on your work horizon?

All this and more in this loaded episode of “Coaching Conversations”… Enjoy!

Time Code

0.25 Welcome to the show.

0.50 A great mindset in business is essential to success. Keep your mind in check. What are the signs you need to look for if you need to reach out for help?

2.03 The post-COVID world will be a very different place! Re-tooling is critical. Nick shares his own personal journey…revealing how he chose to reconcile stress from two serious injuries and a heart scare with increasing uncertainty in the business world.

4.55 Men, in particular, need balance in their lives. Would you be part of an intervention if your friend was in a bad space; not wanting to connect or do the things that used to make him `tick?’

6.45 If you find it’s easier to make excuses rather than rise each morning with a positive mindset, what can you do to stop the rot?

7.15 More straight-talking from Nick. Surround yourself with people who call you on bad behaviour. Change your language. Stop whinging. Record yourself and listen back to how you talk.

8.08 “Stinking thinking” results in “stinking language”.

9.16 Compartmentalise stress.

10.10 Learn to be okay with certain limitations. If you’re suffering from an irregular pattern or uncommon behaviour, find someone who can help you stop believing “the worst” in yourself.

11.40. It’s not a race so where are you heading? It’s okay if it takes you extra time to get there. Be okay with your current pace.

12.10 What’s the best way to motivate and inspire your team?

12.35 Do you lead by example? Be the first person on the battlefield and the last person to leave. Amongst the grind, make it fun. Identify the bigger picture. What’s the motivator? If it’s money, that’s not a bad thing!

16.38 Make it “stretchy”. It’s okay to push so people can uncover the full potential.

17.15 Today we don’t have an education problem, we have a cultural problem. Don’t get caught up in the minutia of cultural consumerism or the diatribe of influencers. To do your best, inspire yourself with stories not products. Shift your inspiration to education.

20.45 Summary; If you want a sea change, be the change. If your team isn’t working towards your vision, maybe it’s time to change things up. Unhappy with your current gig, it’s up to you make your professional life better.

If you’re struggling with mindset, particularly in the grind of business, reach out to Nick and Chris ask@upcoach.com.au

EPISODE SUMMARY

Keeping your body and mind in check is essential to professional satisfaction and ultimately, happiness across all areas of your life.

If things aren’t great at work, change it. A post-COVID world may mean you need to re-tool or future proof the gig you currently love.

Make it “stretchy” and push yourself as much as your colleagues or employees. Keep learning!

Also, look at the work-life balance in your friend’s lives, in as much as your own. Almost everyone is struggling with something and you can make a difference by reaching out.

When you realise your best master is your mind, you’re on the right path.

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Upperlimits Mastermind - Money Mastery

Investing Secrets with Tony Crossin.

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Upperlimits Mastermind - Money Mastery

The 10 MUST Know Myths about Cashflow in your business with Katie Hurst.

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Upperlimits Mastermind - Money Mastery

Putting your Profit First with Chris Herbert

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Upperlimits Mastermind - Money Mastery

Your Strategy to Financial Success with Nick Psaila

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In this episode, Nick and Chris break down valuable marketing insights into Australia’s current business environment.

If you’re only using one channel of marketing, now is the time to consider the benefits of other platforms. We all access information differently, so what can you do to get in front of the people who need to hear your message? How can YOU add value to your business? When brand loyalty is trumped by hip pocket nervosa, adding monetary value or teaching something new will almost always arrest immediate attention.

Nick kicks off with a focused look at why it’s so important to be a business “thermostat”, not a “thermometer”… and heads into that familiar territory of keeping the body in check. Because the strength of any business is based on the people within. Enjoy the chat…

Time Code

0.25 Welcome to the show.

1.48 You can either be the thermostat or the thermometer… and what’s that got to do with marketing?

2.58 If you’ve only used one level of marketing in the past it’s time to change it up.

8.13 Different regions in Australia are promoting their tourism like crazy. With international travel off the cards, how do we get in front of our audience, right now?

10.33. Do you have a healthy mix of online and offline work? If you are teaching people something new or adding monetary value on the way through… you’re on the right track!

12.09 The strength of any business is based on the people who work in that business…

14.18 Keep the body in check. Avoiding caffeine and sugar is a good start. So too, is a good night’s sleep. Add in meditation or guided visualisation and see how your mood changes!

16.31 Stress, disappointment, anger, frustration… How do you deal with these issues?

17.14 Make a change. Recognising that there may be an underlying issue whether it’s lack of sleep, anxiety or a work frustration is the first step to self-awareness.

20.40 If you have any questions that you want us to throw into these podcasts “Coaching Conversations” throw your questions through to ask@upcoach.com.au

EPISODE SUMMARY

Your take-away is more than just creating a healthy mix of marketing pathways. You need to ensure that you add value in ways that will create a customer for life – one that tells others about your incredible product or service. Because, in 2020, word of mouth is still an important level of marketing.

Remember, that emotions unchecked (in a body that craves sleep) will inspire an avalanche of bad habits. So, limit your cups of caffeine, lay off the office bikkies, binge less TV – and sleep more.

Looking after yourself is every bit as important as your bottom line. Keep your body in check with meditation, exercise and enjoy food that nourishes your body and lowers your stress levels.

Correct the course and who knows what you and your business is capable of!

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In this episode, Nick and Chris discuss practical tips to deal with business stress when trying to grow and scale your service-based business. So how do you connect with someone on a “cold list”, a list that someone else has grown that you purchase of jump onto? What should you say in your email that will get you out of the spam folder and onto their white list? Nick provides specific words and guidance from real-world examples… (I pity the poor guy from the spam folder).

Next, we get a focussed look at how to deal with overwhelm in your business. How do you avoid the main road blockages and clear the road ahead for growth? What can you do to your mind and body to help you cope? Nick has some great suggestions…

And finally, the guys discuss the importance of your business model and systems when it comes to expanding. If you don’t get this right, you are in trouble.

Welcome to the soon to be registered (lol) Monday Happiness Movement… enjoy the chat.

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Time codes:

0:25 Welcome to the show. Welcome to the Monday Happiness Movement. Happiness is an internal choice!

0:57 What’s the best way to re-engage with a cold list? A list that you’ve purchased, you don’t know them or have any history. They don’t know who you are. Important to just “introduce yourself”. No sell, no spam… just touch base and let them know you exist! If you want to know what not to do… just open up your SPAM folder and see what’s in there.

1:45 Example of a bad way to approach a cold list… straight from Nick’s spam folder.

3:12 How would Nick approach a cold call via email? Step by step guidance from Nick – get you pen ready!

5:00 Summary… introduce yourself, keep it personal and don’t be selly! Leverage or add value.

6:57 Serve first… sell second. And it may take a while before that sell happens. Be patient. Try and continue to give value or advice. Hopefully, this will lead to conversations, interactions, person to person (over the phone).

8:13 How do you manage to overwhelm when running a business?

8:42 Business is a marathon sport. So vital to have things in check.

9:06 As a human… we pick up thousands of pieces of information at once via our senses. Our spinal system refines that info into lanes of traffic… if the body is not in sync, this can be like a busy freeway with blocked traffic… not fun. Business, time and life all combine to clog up things. How can we tone things to cope?

10:40 Guided visualisation/mediation. Helps lubricate the system

11:06 Keep the body in check. Health and fitness is important. Look after yourself. Food and exercise. Stretch and movement.

11:49 Develop systems and manageable strategies. If the pipeline it clogged, leads to stress. Time management. Complete things… compartmentalise and free up lanes. That way you can free up space in your day (mind) and defuse the stresses.

13:24 In review: Visualisation and calm the mind. Keep the body in check. Deal with situations head-on and action steps to complete.

14:33 How can I expand my service-based business?

14:56 It’s all in the modelling. When we first start, we’ll do anything to make money for the fledgling business. Things grow and we need help to scale. The model needs to adjust to accommodate your current reality. Everything around you can change, but most don’t change the model. It is vital to change the model to cope with these changes – without burning out.

17:27 Number one – train your mind to start to scale. Get coaching, read and grow. Make sure your marketing is dialled in. Do you have a sales process that “converts”? Too many tyre kickers can take time… qualify them. Have systems in place to deal with. Do you have your finances under control? You can turn a lot over – but where’s the money? Is there a hole (or many) in your bucket?

20:09 Time to wrap. Any questions to ask@upcoach.com.au

EPISODE SUMMARY:

Business is never standing still. If it is, it’s probably going backwards fast. You need to ensure you have things in place to keep the momentum going forward. Don’t spam cold lists in the hope of making progress. It’s the easiest way to end up blocked and having doors closed to our approaches.

There are smart ways to do this… with mantra should be SERVE FIRST – SELL SECOND. Modelling is vital. We can’t keep the same one we began with if we hope to scale things into bigger and better waters. How can we do this?

Read, get coaching, work on your mind and body. Overwhelm is a very real consequence of growing, so take practical steps to address things. Get on the front foot. Meditate and exercise. Keep the body in check. Ensure your systems are thought out and working. Let them manage the little daily things for you… so you can manage them on a grander scale. Have yourself, your time, and your finances dialled in… and you are good to grow!

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In this episode of Coaching Conversations, Nick and Chris discuss more valuable topics to help your business grow.

It’s Nick’s birthday week and we learn how the 50’s are the new 40’s… or so the guys tell themselves.

Launching a new enterprise? Where should you place the most effort?

The guys discuss everything from the need to get in the habit of reading every day, (a few pages or chapters, Audio is your friend) and hanging out with those who are pushing humanity forward, the value of researching your market early, to knowing the difference between what YOU think is great and what the MARKET actually wants.

Find out the top 3 tips for launching your new product or service? What should you focus on first to ensure you have a better chance of succeeding. Lead Gen – Lead Gen – Lead Gen… plus the other vital action points.

Enjoy the short, sharp and direct advice in this latest episode of Coaching Conversations…. with Nick and Chris.

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TIME CODES:

0.25 Chris’ welcome and introduction

1:00 It’s Nick’s birthday week! 50’s are the new 40’s

1.54 What is Nick reading right now… and why ?

2:35 There’s value to be hanging out with people pushing humanity forward. Helping yourself through reading is a great way to develop that knowledge

3:11 When can you find time to read… the benefits of audiobooks (Audible). Walking, the Gym… a little every day is doable.

5:16 Nick is currently reading “Money, Mastering the Game” – Anthony Robins. A great insight into how to win at money. Nick’s summary of the book… and what amazed him.

9:03 Why is research so important before launching a new product or service? Nick provides reasons and examples

12:55 Why do a lot of businesses not succeed? Do you offer a WANT or a NEED?

15:29 What are the top 3 things that need to be done at the start up stage of your business? Lead Gen!!!!

15:44 Nick discusses most importing elements to focus on. One - Get out there and get known. Mingle, comment on threads, expand your contacts. Two – Add Value. Share your knowledge, provide support and help to others, Hustle. Three – Lead Generation. Put some ads out there… get known.

17:46 Forget about the perfect website… focus on lead generation.

18:28 Don’t be afraid to talk about your business day and night.

EPISODE SUMMARY:

In this episode, Nick and Chris highlight the value and benefits of developing a daily reading habit. Whether that habit is a couple of pages over a bite of lunch, or plugging in the earphones for an audiobook at the gym… reading lets you “hang with the people pushing humanity forward”… Nick says.

Research is vital before launching any new product or service. Too often what the business owner thinks is great, is valued the same by the market. Focus on finding out what’s NEEDED first. Get out there and talk to clients. Mingle, get known and expand your contacts and awareness. When you do launch, make sure you add value to what you supply and ensure you focus on generating leads. This formula will go a long way to helping your business to succeed. Don’t be afraid! Focus on the basics … and reap the rewards.

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In this episode of Coaching Conversations, Nick and Chris discuss how to meet your customers needs when and where they need them most.

Learn how to develop and benefit from your competitive advantage.

What is your competitive advantage? How can you get one? It’s very simple… how can you find yours?

Is cashflow an issue for your business? The guys discuss how to get your cash flow to work for you.

How do we initially get in this position where cash flow is a major problem?

Nick provides workable tactics to ensure you get it back under control. How can you negotiate with suppliers to ensure a better deal?

All this and more in today’s upbeat and punchy episode of Coaching Conversations… Enjoy!

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TIME CODES:

1:06 Best advice on competitive advantage? What do we need to focus on?

1:52 How do you become the round peg for the round hole? We need to meet the customer on their needs and wants. May need just one little tweak.

3:00 Competitive advantage – Location, Product, Versatility, Easy Payment options. Ask your client what they would like?

5:25 The game changer for any business. Make it easier for your client to purchase from you. Koala Mattresses example.

7:35 Giving a “Lifetime Warranty”. How can you do that and still benefit

8:25 It’s simple to create your advantage. A truck body shop example. Mechanic example.

10:30 Struggling with cash flow. How can we negotiate terms? Examples and Nick’s Tips.

14:56 How do you manage cash flow. Best tip?

15:27 Nick’s outlines practical suggestions for increasing cash flow structure.

16:45 Two main reasons for cash flow issues… and how to sort them.

18:24 Cashflow is like the fuel in your car. You can’t squeeze a rag and get to Perth.

19.30 Get the July edition of “The Up Coach Magazine”… dedicated to managing our finances. Get in touch to request a copy.

EPISODE SUMMARY:

Episode 5 of Coaching Conversations answers two core questions for all businesses.

How can you develop a business that stands out from your competitors?

What is your competitive advantage? If you don’t have one, how can you develop it?

And how do you ensure your cashflow works for you? Learn the two (maybe 3) main reasons cash flow becomes an issue and what you can do to address them.

Real, practical and usable suggestions to incorporate into your business today.

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In this episode of Coaching Conversations, Nick and Chris discuss what can we learn from a rocket launch and an Olympic athlete about the need for extreme focus?

How can you implement the same principles into your own business?
There’s value in knowing when you focus better. It’s something that you need to determine and worth developing to ensure your head is in the game because preparation is the key.

Are you in the Trade game? How should you market yourself? What practical things can you do right now to stand out in your industry? Do you have to compete only on price, or what other options do you have?

Learn how it can be quite simple to offer a Lifetime Warranty on your work to build your workload. Should you? If so, what “things” could you offer and when? Nick also discusses how Covid-19 has taught us the value of thinking outside the box. And the guys discuss the gold in your contact list.

There’s great value in building relationships with businesses aligned with yours. It’s about who you know! How can you leverage your contacts right now and grow your business almost immediately? The key is to build on existing relationships.

All this and more in today’s upbeat and punchy episode of Coaching Conversations… Enjoy!

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TIME CODES:

0:25 Welcome

1:19 How do you start the week in the best way? How do you Get focussed and Stay focussed?

1:23 What must a rocket launch and an Olympic athlete do to stay focussed and be ready to achieve their most optimal results?

3:19 How do you get your mind in gear “before” the work starts?

5:33 If you prepare and account for things coming up, you get more time to do the things you like to do.

6:18 Everyone’s key time to focus is different… what is yours? How can you harness that knowledge? Then you’ll be mega productive Preparation is the key!

8:23 Nick discusses the best way to market ourselves if we’re in the trade world?

9:59 Nick outlines how to get your target market’s interest? Real usable tips to provide VALUE and not compete on price only.

11:49 Can you offer a “LIFETIME” warranty? How would that look and how much would it cost?

13:21 Target your offer to specific times and seasons.

14:38 How do you grow your business without a whole lot of capital?

15:00 Covid-19 has taught us the value of thinking outside the box. There’s great value in building relationships with businesses aligned with yours.

18:00 It’s about who you know. You can leverage your contacts right now and grow your business almost immediately. Build on existing relationships.

EPISODE SUMMARY:
Extreme focus is needed to launch a rock or to reach an Olympic dream. Knowing when and how to focus best is vital to implement winning results into your own business? Getting your mind in the game before the week starts is something successful business owners know and do. Can you take
15 minutes on a Sunday night to do the same? As they say – preparation is the key. Nick and Chris discussed the importance of providing offers that add value to your potential clients. It doesn’t have to be all about being the cheapest. Think about what you can offer and when they will have most impact. Change your offer as the season's change – or at least be aware of what your client would value most at this time. Don’t rule out a Lifetime Warranty on your work. It doesn’t have to be frightening. Should you?
We’ve all had to start thinking outside the box and doing things that we normally wouldn’t. But don’t forget what’s right in front of you, your contact list. Build relationships with businesses aligned with yours. It’s about who you know! The key is to build on existing relationships.

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EPISODE IN BRIEF:

In this episode, Nick and Chris discuss how brick and motor (or engine!) businesses can thrive in these changing and challenging times.

Do you have a Money Monday…? What is it and why is it a good idea to have one?

Post Covid-19, how can we adapt and ensure the business continues to be viable and even grow?

Listen as the guys discuss the value of three hot tips to adapt your operations: Eggs in Baskets, Adaptation, Efficiencies.

Ever wondered what works best to motivate your staff? Intrinsic or Extrinsic motivation… what are they and which works better? Nick provides real-life, practical examples of businesses working better, smarter and more profitably after figuring this out.

Learn how to blend incentive and focus to ensure your team has a clear, achievable goal and willingly buy into your vision for mutual benefit.

Enjoy this episode of Coaching Conversations – with Nick and Chris from Upcoach

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0:25 Welcome to the show

0:41 Intro to “Money Monday”…. Lock in a habit to grow revenue. Set a specific time aside.

1:35 Nick new inspired screen saver… Neil Armstrong’s Footprint! We can beat the odds.

2:27 In business, face adversity, push through it – like the US Apollo Space Program.

3:57 How do you change a Bricks and Mortar type business – to be lucrative with fewer overheads moving forward after the COVID times.

4:10 Three tips to adapt your business in changing times. Eggs not in one basket, adaptation, find efficiencies.

8:42 Adapt, analyse and look for efficiencies. Systemising works… McDonald's is a multi-million dollar business run by teenagers.

9:14 Nick discusses a trucking company and how they streamlined things to become 40% more efficient and profitable.

11:25 What’s a great way to incentivise a team or staff? Intrinsic or Extrinsic motivation… which is better?

12:38 How did one Glass Installation company incentivise their team to continue to grow and reward all involved?

17:27 Incentives and Focus… make things clear and build a team “buy-in” is vital.

EPISODE SUMMARY:

Nick outlines practical steps a number of real businesses have taken to ensure they continue to succeed despite the stresses and concerning times we are experiencing. With a few simple strategies (Egg Baskets, Diversification and Adaptation) Nick has outlined valuable ways a brick and mortar business can succeed today.

Chris also reminded us that McDonald's (A Billion Dollar business) is run by teenagers. So ensuring you have systems in place that work, are replicable and solid, will lay a fine foundation going forward with any business.

Nick’s real-world examples of how a few of his client’s incentive programs not only help stave off a loss but actually enhanced growth in their business… what can you implement today?

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In this episode, Nick and Chris break down the three key elements of being effective in business and in life.

How can you increase sales if they’ve reduced in these trying times?

When should you be Superman and when should you be Clark Kent?

When do you take off that cape?

Does Nick just wear his “undies” to work from home?

The more routine you have the more freedom you can enjoy… how does that work?

All this and more in this quick and loaded episode of “Coaching Conversations”… Enjoy!

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Time Code

0:35 If I’m running a business and sales have dropped… what needs to be set in place to help the start to grow again

1:34 Get your head back in the game… Work on your confidence. Pump yourself up. If I’m flat, business is flat

2:07 Ensure you work on growing your client channels. Front end, middle and back.

3:11 To increase sales… increase your energy. Energy creates momentum. Leave no stone unturned to connect with people. Get out there and drive momentum!

4:26 Connecting with energy works. What you put out you’ll get back

5:04 What a trip into the countryside teaches about rebirth. Burned in the recent fires to a fresh start. It’s exciting… New opportunities.

6:00 Energy creates an outcome. Be clear on your sales game… shifting your energy will help greatly.

6:48 Creating a “morning routine” is foundational. How to change the habit… from nothing to having a “morning routine”.

8:14 When you get home… take the Superman cape off and become Clarke Kent.

8:45 If working from home, how can you still keep in the right mindset?

9:10 Just ‘coz can work in your undies… doesn’t mean you should.

9:47 How do you “get in the game?” Recalibrate the routine.

11:04 If you don’t eat well, exercise and live well… what will it lead to?

11:51 If you’re on your game health-wise, you’re likely on your game business-wise too!

13:43 When you get home.. take the time to let the day go. Now you’re home… it’s not fair to carry the negative into your family’s world.

15:46 Making a mind shift is important

16:01 Humans operate best with structure. 1000%

17:30 Humans need routine… the more routine, the more freedom you have. If you can’t get things done on time.. you need to change your systems.

18:10 Having routine – you’ll get more done

18:20 Get your head into getting, “dressed”… what is your bigger purpose

EPISODE SUMMARY:

As business turns the corner from financial downturns… there are some practical things you can do to ensure you’re ready and in the right position to grow things again. Three suggestions include getting your head in the right space, pump yourself up and be confident. Secondly, focus on building your energy and your health. If you’re flat, your business will be too. If you can, then you, your family and your business will prosper. Lastly, ensure you create or follow a structured routine. Stick to a well-thought-out arrangement to get things done… Humans need a routine. The better your routine, the better your mind space and your freedom.

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In this, the first episode of Coaching Conversations, Nick and Chris from Upcoach discuss real-life strategies to get things done in your business, especially in the time of Covid-19.

What should you be focusing on at the moment?

What two things will help stabilise your business now on going forward?

How to make your business come out the other side thriving!

There are some exciting opportunities ahead for businesses that dare to take a chance, those prepared to pivot, to focus …. and to take the lead in their industry.

How can you do that?

This episode covers these and more powerful insights in one tight and punchy 20-minute chat.

Enjoy!

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Time Code

0:00 Show Intro

0:27 Chris and Nick discuss the purpose of the new “Coaching Conversations Podcast”. Which is btw - an upbeat series where Nick and Chris help answer question about overcoming real-life challenges in your business. They provide strategies and usable tools to help you take more action and get things done in your business. Short, Sharp and Punchy - with great value!

2:15 If you have questions you’d like answered… please contact us at: ask@upcoach.com.au

2:51 What should you be focussing on any business and niche… to stabilise your business for the future?

3:17 There’s a lack of attention to detail on “where’s the money going”. There’s a need to KNOW these important things. Don’t rely just on others knowing these for you.

3:59 Most people think to get a business through COVID they need to stop spending money, cut back on marketing, shut everything down, just to eat bread and water, fire everybody and don’t grow your people. The exact opposite is true? Why?

4:37 First thing to look at… What your income is and what your expenses are. Tone up the ship where you can. To stabilise, making it leaner may be advantageous. You need to get ready to move forward when things normalise… In whatever shape that is.

5:27 Running leaner doesn’t mean firing people, getting rid of staff, hibernating. Means looking at more efficient ways of doing things. Find cheaper suppliers, ordering less, rostering better… Wiser stock controls.

6:00 Two things to stabilise a business. Become Financially efficient, and Operationally efficient. Have you had too many people doing little bits and piece… or been doing everything yourself. Maybe you need to hire someone… make room for you, so you can grow the business.

8:27 It all comes down to how you think about or / perceive things…. There have been thousands of people saved because of Covid-19 (New York Car accidents are down).

9:41 What does PIVOT mean in a business? What are practical steps to doing this? Change your model to incorporate more technology so you can cut down on prices. Use cloud services and tidy things up! Most importantly… UP THE SERVICE! Over-deliver for clients. Show value, show that your customer is worth more than gold. Doing this is vital to your success.

14:31 Embrace Technology… use it to your advantage. We have to. If we are not, our competitors are.

15:02 What lies ahead in next few months in business? With millions on some form of welfare today, things are uncertain. Hospitality services will be in demand as people are keen to get out and about. There’ll be a shift in the way people transact, more online focus… so business opportunities will continue to arise if you can be online and found.

17:16 There’s a very real opportunity to lead your industry. It’s exciting. Start to advertise, go back to your database and contact people you we’re selling to before. Innovate and reinvent your model.

18:31 Look at your business from the outside. Think – “how is my industry going to be affected in the next 6 months?”

How can you zig or zag to make the most of this opportunity? Organically

19:01 Show wrap up…. Contact us at questions or chat about … ask@upcoach.com.au

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EPISODE SUMMARY:

Things have changed in business. If you’re not prepared to change also, there’s a real chance you will suffer. By focussing your efforts on super serving your existing clients, re-engaging former clients and looking for ways to run lean… will help greatly. Make great use of cloud services to minimize expenses. Don’t become the bottleneck in your business. Stabilise, Up the Service, be proactive in your marketing and activities so that you’re in a great place to lead the industry when things get back to some form or normality – however that will look.

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A bit about Jeff:

Dr Jeff Spencer has had a full life. At the age of 11, he made a commitment to join the 1972 Olympics Team as a cyclist. Against all odds, that dream became a reality. Later, after earning a master’s degree in sports science, Dr Spencer became a chiropractor. At the age of 43 after discovering that his genius father, who was last seen 30 years earlier, died homeless on the streets of NYC, Jeff resolved to spend the rest of his life showing others where they were on their path, what was coming next and the smoothest path forward to reach their bigger future & best legacy.

Today Dr Jeff Spencer is a Champion Maker with clients from Tiger Woods to U2, Bulletproof to Nike.

He teaches clients his road map experience – how to achieve your goals.

SHOW IN BRIEF

• Dr Jeff Spencer talks about his childhood - the Olympics, becoming a glass blower and world renowned chiropractor until today, where he is a ‘champion maker’ with high powered clients, helping them achieve their goals and stay on track.
• He talks about having a genius father who died homeless because he didn’t have a person to show him how to get to his goals.
• Jeff discusses the benefits of having a “Cornerman” in your life – the person who has a rounded view of life, experiences and ambition.
• Jeff opens up about the life-changing experience of raising his adopted daughter from Columbia.

How everything you say matters to children.

• Just positive thinking isn’t enough without the skill set to get you to where you want to be.
• Champions Blueprint – the path and steps that need to be taken to achieve your goal in life.

TIME CODE

01:40 Nick welcomes Jeff to the show.

02:10 Nick asks Jeff about his background – growing up in Southern California.

Becoming an Olympian, learning art of glassblowing to achieving a chiropractic degree

and becoming international sports chiropractor.

He is motivated by asking himself “How far can I go in this area”.

06:24 Nick asks Jeff “what do you today” – what is it that he is known for.

07:28 Dr Jeff Spencer discusses a typical day in an athletes life – mentally as well as physically.

12:08 Nick asks why high performers and over achievers like Tiger Woods get off track and what

they need to do to get back on the right path.

13:44 People don’t change as much physically as they do mentally and emotionally.

14:45 Dr Spencer talks about his father dying on the streets – lack of road map, path in life.

People don’t know how to get to where they want to go.

16:05 How do we achieve our goals consistently, repeatedly and achievably?

16:25 What is a “Cornerman”? Three types of advisers – coach, mentor and Cornerman

And how a cornerman is a more rounded person in life

20:14 Nick asks Jeff about the experience of raising his adopted daughter from Columbia.

You have to make your life worth something.

26:22 Jeff discusses when you’re called up for something – you need to show up.

26:50 Nick and Jeff discuss why positive thinking alone doesn’t help you succeed.

You can’t think yourself to a place where you don’t have the skills to do it.

27:50 When your confidence increases your anxiety drops.

28:15 Life can only be as good as the skills you have.

29:45 The reason Jeff’s father died homeless – he was missing two things:

• Cornerman define where he was and the challenges
• Road Map that showed him how to take his ambition to achievement.

Goal setting is not achievement.

31:15 Nick asks Jeff about his ‘champions blueprint’. Most people follow the ‘gap model’.

But the gap is really a system – preparation then performance.

35:30 Nick’s rapid fire questions.

• Top two or three books influenced your life?
• What would it say on your tombstone?
• Achievement that haven’t done yet?
• Which animal would you be and why?

BOOKS

Never Split the Difference – Chris Voss

https://www.amazon.com.au/Never-Split-Difference-Negotiating-Depended/dp/1847941494/ref=asc_df_1847941494/?tag=googleshopdsk-22&linkCode=df0&hvadid=341744699688&hvpos=1o1&hvnetw=g&hvrand=1171148007600264407&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9071405&hvtargid=pla-406163992793&psc=1

The Rise of Superman – Steven Cotler

https://www.amazon.com.au/Rise-Superman-Decoding-Ultimate-Performance-ebook/dp/B00ELIF0W0/ref=sr_1_1?crid=1G0Q6NU75IM9D&keywords=the+rise+of+superman&qid=1560741085&s=books&sprefix=the+rise+of+%2Cstripbooks%2C308&sr=1-1

CONTACT DETAILS.

Website: drjeffspencer.com

drjeffspencer.com/roadmapexperience

Email: jeff@drjeffspencer.com

39:30Nick thanks Dr Jeff for being a part of the Podcast.

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A bit about Harry:

Harry Duran is the Founder of FullCast, a full-service, done-for-you podcast production and marketing consultancy. He helps brands and high-performing entrepreneurs amplify their authority and extend their reach through the power of podcasting.

As host of the popular Podcast Junkies on iTunes since 2014, Harry has had conversations with over 185 interesting and engaging podcast personalities.

SHOW IN BRIEF

• Harry started in the world of corporate America, then migrated through a series of different jobs and careers until he “found himself” when he started the mobile app “Know Your DJ” which progressed to “Podcast Junkies”.
• Harry discusses how he learned to focus on the areas you are genuinely good at and to outsource those areas that you aren’t as good as.

• Harry talks about businesses using podcast and delivering content to attract new business

• Discusses the six parts to podcasts.

• How to use podcasts to increase your network, meet new people and create relationships for future business.

TIME CODE

01:58 Nick welcomes Harry Duran to the podcast.

02:07 Nick asks Harry to talk about his background – starting his career in corporate America.

I.T Consulting, Construction, start ups

05:06 At the age of 34, Harry found himself living back at home – he decided to create his own future.

05:51 In 2012, Harry came up with the mobile app “Know your DJ”!

06:10 In 2014, saw a Podcasters conference in Las Vegas and “Podcast Junkies.

06:55 What gave Harry the courage to continue making podcasting your career/passion.

09:05 Harry discusses the power of believing in yourself and being comfortable with failure.

10:00 Nick asks Harry to describe mindset of being “a student of the craft”.

11:10 Harry discusses ‘focusing on your genius”. Focusing on those things you are good at and getting

others to look after those things you aren’t good at (ask for help – don’t do it all)

13:50 What type of businesses can start a podcast?

14:45 People buy from people – businesses need to create content that needs to repel and attract people.

15:20 Putting your authentic self forward – try not to please everyone.

16:12 There are different ways to present a podcast – not just interviews…

20:06 Nick asks how would a small business owner use podcasts as a money generator.

Who is your desired listener?

20:45 80% of podcasts are listened while on the go.

21:00 Harry discusses a few examples of the content small businesses can use to attract leads.

23:15 Nick talks to Harry about how to use your podcast on different social platforms to increase SEO and attract new leads.

24:45 Try to be where people are shopping for your products – expos, shows – promoting your podcasts.

25:30 The one thing you should do if you have a podcast is make the listener subscribe – so they download the episode.

26:00 Pod.link – gives you a unique url for your podcast. Redirects them to the link.

27:00 Harry discusses the six parts to a successful podcast.

• Position
• Plan
• Production
• Publish
• Promotion
• Profiting

31:50 Nick asks Harry – What are the Common Misconceptions around Podcasting?

34:00 Harry talks about not getting caught up in download figures, how 150 downloads is an incredible figure.

36:30 What has Podcast Junkies done for Harry?

37:50 The networking power of a Podcast – building a network interviewing people.

41:30 Nick asks Harry – “what do you like doing when you’re not working”.

43:15 What would you like to known for in 100 years?

45:20 Harry’s contact details:

The Link to the Podcast Launch Gameplan

http://fullcast.co/nick/?fbclid=IwAR2VQ32FamWIl_uZvRHO9LUUIFwlexzf7R8TxcKQ-VXL2zyhn3X0RgQ0Ap4

Website: fullcast.co

YouTube: fullcast.co/youtube

Facebook: fullcast.co/facebook

Twitter: fullcast.co/twitter

Instagram: harryduranfc

47:15 Nick thanks Harry for being a part of the Podcast.

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People Profits & Podcast:

Episode xx: Special Guest – Serg Dimitrijevic

Duration: Approx. 43 minutes

A bit about Serg:

Serg Dimitrijevic started his music career at the age of 13 when he bought a guitar in his home town of Sydney. After studying music at university, Serg made a name for himself on the Australian music circuit playing and touring with Australian artists for over a decade.

Feeling unfulfilled and uninspired, Serg ventured to LA where he spends the next 12 years forging a new career. These days Serg does studio sessions, touring, producing and writing for his own projects, other artists and music for licensing in TV and film.

Serg also currently tours with the legendary band “Earth Wind and Fire” and has his own project group – Intergalactix.

SHOW IN BRIEF

• Serg talks about growing up with a love of music – how he knew that guitar was for him.
• Serg discusses how he got into the industry in Australia – all the hard work, free gigs and increasing his network – just like you do in small business.
• Serg talks about how he became complacent and unmotivated and needed to get to the United States to further himself and his career.
• Nick and Serg discuss how hard it was to start again from scratch, getting into the right mindset and overcoming hurdles to be the best you can be.
• The difference between the American and Australian culture – laid back vs more individual mindset.
• Serg tells the story of meeting Prince, visiting his home and using him as inspiration for a hard working person.
• Nick asks Serg about working with musical legends “Earth Wind and Fire” – Serg discusses meeting them and going on tour with the band.
• Serg answers Nick’s quick fire questions.

TIME CODE

01:45 Nick welcomes Serg Dimitrijevic to the podcast.

02:15 Serg talks about his background – growing up.

03:50 Nick asks Serg “why guitar” ? How did you know that it was it?

05:49 Serg talks about how he worked his way up in the industry

Word of mouth – playing with people to get your name out there.

Taking free gigs to get out there and building up a reputation.

08:20 Nick discusses how the Business of Music is harder to succeed at than everyday business

09:20 Serg discusses the importance of networking and selling the ‘brand of yourself’.

11:20 People don’t see what goes behind the scenes preparing, rehearsing etc – the hard work

12:10 Nick asks Serg about his decision to move to the States. Why did he move and what was it like?

13.00 Serg talks about becoming complacent and not feeling fulfilled in Australia –

he wasn’t progressing the way he wanted to. Touring became boring.

14:30 Serg talks about starting from scratch in the States. Doing free sessions, meeting as many

people as possible

16:21 Nick talks to Serg about what he had to change to break through in America as opposed to

Australia. The difference in culture and individuality.

Finding your own voice and discover yourself.

19:10 Serg discusses the mindset – what kind of mindset did you have to have to start again.

The right mindset was learned in Australia.

21:40 Nick asks Serg to describe a typical day with a touring artist in the U.S.

23:00 Touring on buses – Serg talks about the gruelling days and not as flashy as its portrayed

in the movies.

Like being a start-up business that travels.

27:30 Nick asks Serg what it was like to meet Prince and go to his mansion in Bel-Air.

How he inspired Serg.

31:38 Nick asks Serg about working with Earth, Wind and Fire – and how that came about.

35:40 Serg talks about having to learn choreography with the band.

36:15 Nick’s rapid fire questions:

What piece of music has had the biggest impact on your life?

Top 3 favorite guitarists?

Favorite guitar you like playing?

If you had to be an animal – which one and why?

38:44 How can people reach out to Serge? Follow work.

Instagram “sergdmusic”

Twitter: @SergGuitar

Facebook “serg dimitijevic”

Serg’s band - Intergalactix

Website – “the intergalactix.com”

41:00Nick thanks Serg for being a part of the Podcast.

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In this episode of Coaching Conversations, business growth experts Nick and Chris reveal the secrets of good organisation.

Chris is back from a well-earned break and admits, facing an avalanche of work is stressful enough without good systems in place.

Fortunately, Nick has proven advice for effective day planning – the bottom line being, you will be more effective when you prioritise, intentionally focus and most importantly, remove distractions.

Working smarter, not harder is wonderful in theory – but how do you get there when every day is frantic and unpredictable?

Learn a few new tricks in this inspiring episode of “Coaching Conversations” with Nick and Chris ….!

Show Notes

0.25 Welcome to the show and intro (and yes it IS Chris’ birthday today and his kid wanted cake for breakfast… naturally).

3.00 Nick and Chris discuss their own secrets to good organisation.

4.00 Firstly, Nick is all about “time”; business owners generally work 8 – 10 hours a day – and jump back on at night for a few more. Nick believes you must be regimented with your time to avoid burn out and poor health. Prioritise. Get up half an hour earlier. Do yoga. Meditate. Exercise. Whatever it takes. Make yourself priority number one. That’s non-negotiable.

7.00 Me Time. Food Time. Knock Off Time. Nick believes you can get serious work done in 4-7 hours with decent systems and the right people in the business. If not, you need to adjust your timing to be productive.

8.15 Secondly, Nick is all about “tactical”. Can someone else do the job faster? Are you wasting your time and knowledge when you could be doing something more productive? Software programs, calendar management – look at the tools you use to manage your day. Nick likes to work 15 hour days, Tuesday to Thursdays - and this is how he does it!

10.14 How do you work smarter, not harder? Save money – not spend money? Chris talks about the Two “D”s. The first D is “Remove Distraction”. The second is “Discipline”. You can have the greatest systems in place, but if you don’t follow it, you’re in time management trouble all over again!

15.00 If you want to work three days a week, 15 hours a day – you must have discipline. Remove all distractions and apply focus to ensure you get all the priority-based stuff done first. Nick factors travel time into his calendar.

17.10 Intentional focus v distracted focus. Don’t be disrespectful of time. Yours and other people’s.

18.05 Elon Musk’s time management philosophy; he manages his day in five minute increments. The dichotomy is that regimentation actually affords freedom.

21.05 Have you read the book “Profit First”? In it, Mike asks how you can achieve double the output with half the time and resources.

23.35 If you have any questions or thoughts on marketing your business or marketing in general, reach out to Nick and Chris (and remember to ask for your free Quarterly magazine …!) ask@upcoach.com.au

EPISODE SUMMARY

It takes discipline to improve efficiency in your business.

How to crunch twice the amount of work into half the time? Remember the reward for efficiency is a win/win for your team and the company – no one says no to extra money or time off, so work towards these goals.

Ask yourself repeatedly, what are you doing with your time? How do you remove distraction? What do you need to enable more discipline? What do you need to plan? Your calendar is your best friend so fill out every working day minute and you will see where spare time is possible.

Time and Tactical. Distraction and Discipline. Focus intently on the basics and get your life back – while staying the successful course in business.

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A bit about Paul: Paul Chek is an internationally-renowned expert in the fields of corrective and high-performance exercise and kinesiology.  He is a speaker and consultant, author and inventor – producing over 50 DVD’s and 16 home study courses for fitness and clinical professionals.

Paul provides personal, professional and spiritual solutions for success and is the founder of the CHEK Institute and Synkinesis LLC.

In Part Two, Nick continues his discussion with Paul Chek – who now talks about the spiritual world and consciousness….

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A bit about Paul: Paul Chek is an internationally-renowned expert in the fields of corrective and high-performance exercise and kinesiology.  He is a speaker and consultant, author and inventor – producing over 50 DVD’s and 16 home study courses for fitness and clinical professionals.

Paul provides personal, professional and spiritual solutions for success and is the founder of the CHEK Institute and Synkinesis LLC.

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Nick talks about the book he read called “Extreme Ownership” by Jocko Willink – a decorated U.S Marine. He outlines the five things he took from this book that can be adapted to you and your business.

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A bit about Nick:

Nick Nanton is a 5 time Emmy award-winning director and producer. Nick is recognised as a leading expert on branding and storytelling. He has written more than two dozen best-selling books and speaks to audiences internationally on the topics of branding, entertainment, media, business and storytelling.

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A bit about Natalie:

Natalie Ledwell is an internationally renowned motivational speaker, best-selling author, Law of Attraction Guru and co-founder of the revolutionary personal Development company “Mind Movies.

These days, Natalie’s mission is to empower kids over the world to lead lives fulfilled with joy, happiness, and passion through positive affirmations and ‘mind movies’.

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A bit about Glen:

Glen Ledwell is an Australian entrepreneur with a diverse background.  Glen started his first business at the age of 17 and throughout his early career he owned and operated a nightclub, property development company, an event company and started Australia’s first ever in-bathroom advertising company.

In 2007, Glen co-founded the Mind Movies – a personal development ‘vision board’ movement inspired by the best-selling book “The Secret” that led him to move to San Diego.  Today Mind Movies has reached over 4.2 million viewers.

Glen also formed Flight Club Mastermind – an exclusive, high-end online marketing mastermind for top internet marketing entrepreneurs.

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A bit about Colin:

Colin Sprake is a South African who has built four multi-million dollar businesses from the ground up.  He has worked with thousands of entrepreneurs to achieve massive success in their businesses through his detailed processes and systems. He prides himself on the fact that business is not about a bunch of theory, everything he teaches and trains has been tested and works!

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A bit about Chris:

Chris Ducker is a best-selling author, keynote speaker, entrepreneur, business owner and founder of Youpreneur – a new business model that builds a business based on your own personal brand.

Chris is regularly featured in Entrepreneur, Forbes, Success, The Huffington Post, and Business Insider and has recently released his new book “Rise of the Youpreneur”.

Chris’ previous book “Virtual Freedom” – a guide to running and growing your own business with the help of virtual staff, became a 4 time Number 1 Best Seller, selling over 30,000 copies on amazon.com.

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A bit about Kevin:

John Belcher is a teacher and partner at Adskills.com – a company that educates people on how to
succeed with paid traffic. With AdSkills – John has helped businesses master the ever-changing world of
online advertising.
John grew up in a small town in Wyoming and studied at University of Notre Dame and is a former
“Googler” – who believes that YouTube is the best way to advertise online. 

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A bit about Giovanni:

Giovanni Marsico is the founder of Archangel  Academy – a private membership community of entrepreneurs that are making the world a better place through purpose driven entrepreneurship and philanthropy.  Inspired by the X-Men comic series, Marsico believes that everyone has a super power and when these superpowers are combined – great things can be achieved.

He also hosts the Archangel Summit – an annual gathering of leaders and professionals who want to do well by doing good.  100% of proceeds from the Summit are gifted to the Archangel Fund to make the world a better place.

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A bit about Chris:

Chris Herbert is an Executive Coach at Nick Psaila.  His career started in hospitality as a chef.  After travelling the world in his profession, Chris realised that he wasn’t following his passion and studied business.

Chris became a business owner, running a bar and restaurant, Finders Keepers on the Gold Coast.

This led Chris to a position at Nick Psaila International as an Executive Coach.

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A bit about Kevin:

Kevin Donahue is an entrepreneur with over 20 years’ experience in sales, leadership and personal development. 

He is the CEO of Executive Sales Course – a company that specialises in creating revenue streams for entrepreneurs.  He also founded the Neural Performance Academy that helps people re-wire their brain after trauma.  Kevin also runs Surf and Serve – a service based retreat for executives.

Kevin believes in creating goals for yourself and working hard to achieve them to become a more successful person.

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A bit about Dean Graziosi

Dean Graziosi knows how to create success. From extremely humble beginnings Dean started with a firewood business in high school, to a collision repair shop and his first real estate deal before the age of 20. From there he went on to create a multimillion dollar real estate business, became a Multiple NY Times best selling Author, 16 years everyday on TV and is one of the most watched real estate and success trainers of our generation. 

Dean maximized the success and profits in each of these endeavors along his evolution and his businesses and brand have generated nearly $1 Billion Dollars in revenue. Dean is obsessed with sharing the Success Habits learned along this journey with the world.

In this episode Dean speaks about his upbringing, how to find your WHY and how it drives you day in and day out, giving gratitude and his new book "Millionaire Success Habits"

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A bit about JP:

JP Sears is a life coach, author and internet comedian.  He has attracted a cult like following with his parodying of veganism, gluten-free fads, new age beliefs and ‘modern hippy’ topics through his social media platform ‘Awaken with JP’.  

What many people don’t realise is that JP Sears also runs his own successful serious life coaching and “emotional healing” business.  JP believes in living an authentic life and using the energy of playfulness to reveal the ‘real you’ and has recently released his first book “How to Be Ultra Spiritual – 12 ½ Steps to Spiritual Superiority” – because “brilliant people write books”.

In this episode JP speaks about his upbringing, just How to Ultra Spiritual, he discusses the concept of embracing discomfort and the role of humour throughout life.

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Kute Blackson is an author, a coach, a speaker and an inspiration.

Born in Ghana, the child of a Japanese mother and a Ghanaian father, Kute Blackson has been labelled as the next generation leader in the field of personal development.

Kute’s fresh, bold look at spiritual awareness is about “Liberated Living” at its core, Kute believes you must break free of the person society and you think you should be and become your real self to live the life your heart truly desires.

In Part 2 of this podcast, Kute explains what holds people back from who they really are, how to go about finding your true purpose and speaks about his new book - You Are The One.

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Kute Blackson is an author, a coach, a speaker and an inspiration.

Born in Ghana, the child of a Japanese mother and a Ghanaian father, Kute Blackson has been labelled as the next generation leader in the field of personal development.

Kute’s fresh, bold look at spiritual awareness is about “Liberated Living” at its core, Kute believes you must break free of the person society and you think you should be and become your real self to live the life your heart truly desires.

In Part 1 of this podcast, Kute enlightens us about his upbringing, provides insight into the topic of spiritual revolution and starts to unravel the the question of WHO you really are.

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Erik Kerr is a sales and marketing veteran who specialises in strategic marketing processes that increase customer acquisition. Erik created the hugely successful company “The Draw Shop” that produces animated whiteboard videos that simplifies marketing messages.

Erik is also the founder of Clear Health Technology – a not-for-profit company that is delving into the science behind addiction so we can understand and acknowledge the early warning signs of addiction relapse.

In this episode Erik speaks about his upbringing, the psychology behind using animation to sell, founding “The Draw Shop” and his compelling reason behind developing “Clear Health Technology”.

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Jonathan Braddock is an author, speaker and consultant with a background in finance and insurance.

When his father-in-law passed away four years ago, it took Jon and the family two years to organise and uncover all of his details including online accounts, passwords, solicitors, wills, insurance and more.  Not only was the process time consuming, it meant out of pocket expenses as well.

Realising others had similar experiences, Jon created an online platform to help people record everything a family needs to access and do after their passing.

In this episode, Jon speaks about his business, “My Life and Wishes”, shares the facts about starting conversations with your family and discusses the idea behind his latest book.

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Aaron Crossin is the Senior Consultant and Marketing Bad Boy at Nick Psaila International.

and oversees the internal & external marketing strategy and deployment at NPI.

After leaving school, Aaron started his career in hospitality with his father – building and running one of Sydney’s leading catering and event designing companies.  His interest and passion for marketing led him to the NPI team where he has evolved into the companies’ leading marketing specialist.

In this episode, Aaron speaks about what it takes to market effectively in today's environment, understanding metrics and shares his cool tech tips to help you with your digital marketing.

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As an early starter, Daven has been an entrepreneur since the age of 15 years old.  A nudge from a rich uncle paved the way to what’s looking like a one hundred million dollar exit in the near future.  Not bad for a self-proclaimed overweight child from the OC.

Feeling like a big fish in a small pond and spurred on by regular visits to the rich Uncle in Beverly Hills, Daven’s journey landed him backstage with some of the 80’s biggest pop stars. In this episode he shares stories about the impact of MTV, hanging with Prince, Madonna, Duran Duran to Cyndi Lauper and his own music career.

Daven also speaks about discovering Tupac, recording with Coolio and the Black Eyed Peas and the dreaded game changer named “Napster”

From the youngest ever Macy’s assistant manager to mega success, delaying instant gratification has paid off handsomely. Multiple businesses later and an overly keen liking for Batman, Daven is happy to talk numbers …. and what his next supercar will be.

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Ajit is a business coach, angel investor, speaker and author with the motto of LIVE BIG. He’s the Co-Founder of Mindvalley and is keenly focussed on creating personal excellence in himself and others.

Born in India to a small household of only 22 people (all in the same house) it’s pretty amazing that he’s described by most as having infectious calmness.

Starting out with a lack of abundance or understanding of money in the world… most learn early that money is the most important thing – providing safety, security and is the measure of success! BUT – is that really the case? Ajit disagrees.

Ajit is currently writing an edgy guide for business coaches (due out 2018) and is happy to share the core themes and how to implement them today.

For a vegetarian who lists “Understanding Humans” as his super-power, in this episode Nick speaks to him about his journey from his beginnings to MindValley, his biggest lessons to date and why humans actually need a challenge!

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Jet Xavier is Australia’s leading elite performance mental skills and mindset coach.  

He is a pioneer in the real estate industry having conducted over 2,500 elite mental skills and mindset coaching sessions.

His “Be, Live and Sell” philosophy has been designed to create a personal revolution for sales agents and principals in both their careers and personal lives.

In this episode, Jet speaks about his upbringing, how he turned his life around, how important it is to surround yourself with successful people and how thinking patterns can change your behaviour. 

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Geoff Jowett has rocked the Health and Wellness space for decades.  A visionary, bodybuilding champion and Australian personal trainer of the year, Geoff has helped others to lose over two million plus kilos… and turned that success into a $35 million business.

Geoff was the skinny kid bullied at the local train station, and took that feeling of vulnerability to heart and used it to fuel his bodybuilding, fitness and weight loss empire.

From a morning TV staple who has felt the highs to the very deep lows – and came out with a great story to tell.  In this episode, Nick finds out more about the man behind the pitch, and the journey Geoff has travelled on throughout his career.

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He’s a bestselling author, having recently co-written “No BS Guide to Powerful Presentations” with Dan Kennedy and codified the highly regarded “Irresistible Offer Architecture”, Dustin Mathews is the presentation king!

The Founder and CEO of “Speaking Empire”, Dustin Matthews is an in-demand training guru who has studied with Frank Kern and Dan Kennedy.  He is a serial entrepreneur and regular columnist with Entrepreneur Magazine and has assisted with multi-product launches worth tens of millions of dollars.

In this episode, Nick & Dustin speak about what Speaking Empire is all about and reveal key lessons that Dustin has learned over his career in sales and marketing.

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Back in 1975, Mitch Russo was an electrical engineer selling chips (not the ones that go great with fish).  As the “TimeSlips Corp” founder and COO with over 300 staff, he knows a thing or two about running a business well.  

A successful VC advisor and CEO of furiturefan.com, Mitch Russo is a now an in demand and vastly experienced business coach and options trader.  Mitch also began working with Tony Robbins in 2007 and was placed in as CEO of Breakthrough International.  

In this episode, Mitch speaks about running a $25 million business from his spare bedroom, what “hustling” really looks like and the three key reasons WHY we start businesses.

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David is a keynote speaker working the four corners of the globe.  A larger than life Aussie who has lived in Thailand for over 13 years and currently runs workshops & boot camps in getting businesses onto the first page of Google and Youtube.  

Once found dressed as Superman on Gold Coast Booze Cruises, he’s now far happier providing step by step guides on how to getting you ranked well, and he tells it like it is.

In this episode, David explains his techniques used to generate motivated clients and how to make money using his tried and tested tools.

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What is it like to stand on top of the world, to know that every other living thing on the planet is “down there below”?  

What does it even take to prepare for the three month on mountain journey, that comes with a 90% failure rate? Stephen Bock knows all too well.  

Stephen Bock is the  61st Australian to climb Mount Everest, is an elite real estate performer (in the top 5% of salespeople for Ray White internationally), aerobatics pilot, early riser and determined businessman.

Hear Stephens story of intense preparation, tactics and determination as he relates his epic climb to his business life. Nick also helps to bring together a compelling story of what it takes to succeed in business and in life.

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From telephone sales and coaching training – to being on TV and selling to over 15,000 buying customers a week, Tom is one of the most experienced direct response and revenue optimization experts on the planet.  

"As the founder of “FOUND REVENUE” and the CEO of C5 Consulting, based in Salt Lake City USA, Tom’s been running the back end for the best in business, including working extensively with the big direct response company PMI."

In this episode, Tom explains his story and the lessons he has learned from an extensive career in all things sales and direct response marketing.

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In this first episode of the People Profits & Purpose Podcast, host Nick Psaila outlines his goals, objectives and key focus of the show.

Taking a leaf from his bestselling book “UPology”, Nick briefly defines the Universal Themes and Principles that he teaches and swears by for a successful life.