Business of Tech: Recent Episodes
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Each day, the flood of technology news hits. In an industry that always changes, those who deliver technology services need to focus on the information that matters to them. The Business of Tech podcast focuses on the news you need to know. Covering both the story and why it matters to the way services are created and delivered, channel veteran Dave Sobel brings you up to speed and gives you resources to go deeper. With insights and analysis, this five minute podcast focuses on the knowledge you need to be effective, profitable, and relevant.
The podcast discusses a transformative vision for building a managed services provider (MSP) that shifts away from traditional models focused on infrastructure management and reactive maintenance. Instead, it advocates for creating a tech services business that empowers small and mid-sized organizations to drive revenue through technology. The speaker emphasizes the importance of hiring empathetic, business-savvy individuals who can engage with clients on a human level, rather than relying solely on technical expertise. This new approach prioritizes emotional intelligence and relationship-building over conventional help desk support.
The proposed team structure includes tech concierges who act as relationship managers, business process advisors who focus on optimizing client operations, automation specialists who streamline processes, and generalist troubleshooters who handle unique challenges. This model eliminates the traditional tiered support system, allowing for direct resolution or automation of issues. By humanizing the front-end interactions and automating backend processes, the MSP can deliver meaningful outcomes that genuinely benefit clients.
Automation is positioned as a foundational element rather than just a feature, with the speaker advocating for the use of cloud-native management platforms and workflow automation tools. These technologies enable teams to focus on high-value advisory roles rather than mundane tasks. The podcast also highlights the potential of using AI to enhance team capabilities, making it a tool for amplifying human efforts rather than replacing them. This shift allows for a more efficient operation that prioritizes client relationships and business outcomes.
Finally, the discussion touches on the financial aspects of running an MSP, emphasizing the importance of profitability over mere growth metrics. The speaker suggests that a lean team can effectively manage a smaller number of high-value clients, leading to sustainable business practices. The podcast concludes with advice on whether to build a new MSP from scratch or acquire an existing one, recommending a partnership approach to leverage complementary skills and enhance overall success in the industry.
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AI is increasingly becoming a double-edged sword in the workplace, as highlighted by a recent Microsoft report. While artificial intelligence tools are intended to enhance productivity, they are inadvertently contributing to an "infinite workday," leading to heightened employee burnout. The report reveals alarming trends, such as 40% of workers checking emails by 6 a.m. and a 16% increase in meetings scheduled after 8 p.m. This shift indicates that work is encroaching on personal time, suggesting a need for companies to rethink their time management and workflow strategies to prioritize high-impact tasks over busy work.
Amazon's CEO, Andy Jassy, has acknowledged that AI efficiency gains will result in job cuts within the company, reflecting a broader trend of AI adoption across various sectors. Gallup's research shows that AI usage among U.S. employees has nearly doubled, with significant increases among white-collar workers. However, despite the growing integration of AI, concerns about job displacement remain relatively unchanged, with only 15% of employees fearing automation will eliminate their jobs in the near future.
The podcast also discusses the transformative impact of autonomous software agents on small to mid-sized businesses, as outlined in PAX 8's report. The findings indicate that a majority of mid-sized enterprises are already deploying AI, with a notable emphasis on the need for organizations to adapt to new operational standards. The report suggests that IT service providers must shift their focus from merely selling AI tools to becoming organizational strategists that help clients redesign workflows and manage time effectively.
Finally, the episode touches on the evolving landscape of the technology channel, emphasizing the necessity for vendors and partners to adapt to emerging trends. The shift from product-based selling to outcome-based solutions is becoming essential for survival in a competitive market. As traditional marketing development funds decline, the call for performance-based partnerships is more pressing than ever, urging IT service providers to demonstrate their value and influence in driving client success.
Four things to know today
00:00 Microsoft Warns of ‘Infinite Workday’ as AI Blurs Work-Life Boundaries
06:19 OpenAI’s Defense Deal and MCP Push Signal AI’s Transition from Tool to Infrastructure
08:58 MiniMax Launches One-Million-Token Open Model, Undercutting Cost of GPT-4 by Orders of Magnitude
10:40 Techaisle: Channel Faces Structural Shakeup as Outcome-Based, Risk-Sharing Models Replace Old Playbook
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Small and medium-sized businesses (SMBs) are exhibiting a dangerous overconfidence in their cybersecurity readiness, with a significant gap between their perceived capabilities and actual security measures in place. A recent report reveals that while 71% of SMBs feel confident in managing major cybersecurity incidents, only 22% have an advanced cybersecurity posture. This disconnect presents a critical opportunity for IT service providers to step in with strategic, outcome-focused solutions that emphasize not just tools, but comprehensive cybersecurity strategies.
The landscape of cybersecurity is evolving, with SMBs increasingly recognizing the importance of cyber resiliency. Reports indicate that 68% of small businesses and 89% of mid-market firms understand the need for quick recovery from incidents, yet many still lack formal security protocols. As the market for cybersecurity solutions is projected to grow significantly, reaching an estimated $70 billion by 2034, the demand for effective strategies is more pressing than ever. The rise of cloud-based security solutions and zero-trust architecture is indicative of this shift.
Regulatory changes are also impacting the cybersecurity landscape, as the SEC withdraws proposed regulations that would have required investment firms to establish written cybersecurity policies. This deregulation creates a trust vacuum that IT providers can fill by offering managed compliance and risk mitigation services. The convergence of regulatory retreat and escalating cyber threats underscores the need for proactive security measures, as the responsibility for cybersecurity increasingly shifts to the market.
Amid these challenges, advancements in email security, particularly through DMARC adoption, show promise in combating phishing attacks. However, the rapid proliferation of generative AI applications is creating new vulnerabilities, complicating the security landscape. IT service providers are urged to capitalize on foundational security measures while also addressing the emerging risks associated with AI. The evolving cybersecurity environment presents both challenges and opportunities for providers who can adapt and innovate in response to these shifting dynamics.
Four things to know today
00:00 SMBs Overconfident, Underprepared: Cybersecurity Misalignment Fuels $70B Market Surge
05:00 SEC Pullback Leaves Cyber Gaps as Ransomware and Zero Trust Shape 2025 Risk Landscape
08:50 From DMARC to Shadow AI: Why Cybersecurity Now Requires Dual-Front Defense
11:45 Bifurcation in IT Services: MSP-Centric Tools and Vertical Platforms Signal Strategic Divide
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Small and medium-sized businesses (SMBs) are increasingly recognizing the importance of adopting artificial intelligence (AI) to stay competitive in the market. A recent survey indicates that 97% of small businesses utilizing voice AI agents have seen revenue increases. However, many SMBs still perceive AI as complicated or unnecessary, with 63% expressing concerns about their foundational capabilities to support AI initiatives. Despite these hesitations, research shows that 91% of SMBs that have integrated AI report revenue gains, highlighting a significant opportunity for those willing to embrace the technology.
The demand for AI expertise is surging, with a notable shortage of talent in the IT sector. Over half of IT leaders report facing an undersupply of AI skills, a figure that has increased from 28% in previous years. While 90% of organizations are piloting or investing in AI initiatives, more than two-thirds of leaders have yet to see measurable returns on their investments. This skills gap emphasizes the need for IT service providers to step in as guides, helping SMBs navigate the complexities of AI adoption and implementation.
Cloud spending has also surged, reaching $90.9 billion in the first quarter of 2025, driven by the need to optimize cloud infrastructure for AI applications. Major cloud providers like Amazon Web Services, Microsoft Azure, and Google Cloud dominate the market, but the increasing complexity of cloud computing necessitates external expertise. IT service providers have a unique opportunity to position themselves as AI infrastructure enablers, focusing on simplifying hybrid cloud management and aligning cloud strategies with business objectives, particularly in relation to AI.
Recent studies, including one from the University of Oxford, highlight the limitations of large language models (LLMs) in real-world applications, particularly in critical sectors like healthcare. While LLMs may perform well in controlled environments, their effectiveness diminishes when humans interact with them. This underscores the importance of designing AI systems that prioritize human outcomes over mere model accuracy. As companies like Zoom, MailChimp, and Microsoft launch new AI tools, the focus for IT service providers should shift from merely selling AI tools to ensuring responsible and effective deployment that delivers measurable value.
Four things to know today
00:00 SMBs See AI as Key to Growth but Struggle With Skills and Strategy, Opening Door for IT Service Providers
04:53 AI Boom Fuels 21% Surge in Global Cloud Spend, Forcing Providers to Tackle Hybrid Complexity and Cost Pressures
07:38 AI Can Diagnose—But Can People Use It? Oxford Study Undermines LLM Utility in Critical Settings
10:11 Mailchimp, and Microsoft Launch Next-Gen Tools Aiming for the Customer Experience
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Andrew Bolton, CEO and co-founder of TechRescue, has developed a unique approach to delivering technical services specifically tailored for seniors. With a growing client base of nearly 1,000 seniors on a monthly subscription model, Bolton's company focuses on providing empathetic and personalized tech support. Unlike traditional managed service providers, TechRescue positions itself as a "tech therapist," emphasizing the importance of human connection and understanding in every interaction. This approach is particularly vital when dealing with a demographic that may not be as tech-savvy, as Bolton highlights the evolving nature of senior users who are increasingly engaged with technology.
The inspiration for TechRescue stemmed from Bolton's personal experiences with his family, particularly his grandmother's struggles with technology. Recognizing a gap in the market for services that cater to seniors, he and his team have created a supportive environment where every call is treated as a priority. The company employs individuals with backgrounds in sociology and psychology rather than traditional tech support roles, ensuring that empathy and communication are at the forefront of their service. This human-centric approach has proven effective, as Bolton notes that most calls are not about complex tech issues but rather simple, everyday problems that seniors encounter.
TechRescue operates on a subscription model, offering services at $50 per month or $400 annually. The company has established metrics to maintain profitability while ensuring quality service. Bolton explains that they have a structured process for handling calls, aiming to resolve issues efficiently while still allowing for personal interaction. By focusing on the emotional and psychological aspects of tech support, TechRescue has carved out a niche that resonates with both seniors and their families, who often seek assistance for their elderly relatives.
Looking ahead, Bolton envisions expanding TechRescue's reach, potentially into international markets. However, he acknowledges that the biggest challenge lies in finding the right personnel who can deliver the empathetic service that defines their brand. As the company continues to grow, it remains committed to its mission of providing accessible and compassionate tech support to seniors, reinforcing the idea that technology should enhance, rather than complicate, their lives.
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Wes Spencer, co-founder of Empath, a training and education platform for managed service providers (MSPs), discusses a unique funding model that diverges from traditional venture capital. Instead of seeking investment from typical VCs, Empath successfully raised $2 million from industry insiders, primarily MSPs themselves. This approach fosters alignment and advocacy among investors, who are also customers, but it raises important questions about scalability and governance. The conversation delves into the implications of having investors who are directly involved in the product's development and direction.
The investment structure utilized by Empath is based on Y Combinator's SAFE notes, which allow for a straightforward and fair investment process without changing control of the company. Spencer explains the importance of ensuring that investors are qualified, adhering to SEC regulations to protect non-professional investors. This structure not only simplifies the investment process but also limits the amount each investor can contribute, ensuring a diverse group of stakeholders who are genuinely invested in the company's mission.
Spencer highlights the demographics of their investors, primarily consisting of CEOs from established MSPs with significant revenue. These investors are motivated by a desire to influence the vendor ecosystem positively and to have a say in the direction of the platform they use. The governance model established by Empath ensures that while these investors have a voice, they do not have control over the company's day-to-day operations, allowing for a balance between investor input and the leadership team's vision.
As Empath continues to grow, Spencer acknowledges the potential need for future funding rounds, including the possibility of engaging with venture capitalists. He emphasizes the importance of maintaining transparency with investors and being responsible stewards of their contributions. The conversation concludes with Spencer expressing confidence in the company's trajectory, aiming for sustainable growth while remaining committed to the community-driven approach that defines Empath.
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AI models have a defined memory ceiling, which is reshaping the ongoing debates surrounding copyright and data privacy. Recent research from Meta, Google DeepMind, Cornell, and NVIDIA reveals that large language models have a fixed memorization capacity of approximately 8.6 bits per parameter. This finding clarifies the distinction between memorized data and generalized knowledge, indicating that larger datasets do not necessarily lead to increased memorization of specific data points. This understanding is crucial as it informs the operational mechanisms of AI models and addresses concerns related to copyright infringement.
Sundar Pichai, CEO of Google, has introduced the term "artificial jagged intelligence" to describe the current phase of AI development, highlighting the non-linear progress and the challenges faced by researchers despite significant advancements. Pichai's perspective reflects the mixed performance of AI models, which can exhibit extraordinary capabilities alongside notable errors. This sentiment is echoed by deep learning researcher Andrej Karpathy, emphasizing the unpredictability of AI performance and the need for a more nuanced understanding of its capabilities.
The rise of AI retrieval bots is transforming how users access information online, with a significant increase in traffic from these bots. Companies like OpenAI and Anthropic are deploying these bots to summarize content in real-time, moving away from traditional search methods that provide links to multiple sources. This shift poses challenges for content publishers, as the growth of retrieval bots indicates a changing economic landscape where content is increasingly consumed by AI first, with human users following. Publishers may need to rethink their engagement strategies to adapt to this new reality.
In the broader context of technology and cybersecurity, WhatsApp's intervention in a legal case concerning encryption and privacy rights highlights the growing role of platforms in surveillance debates. Additionally, the U.S. Cybersecurity and Infrastructure Security Agency faces leadership challenges amid a talent exodus, raising concerns about its operational effectiveness. As the IT services industry evolves, the integration of AI into various sectors, including hiring and cybersecurity, underscores the importance of execution, interoperability, and trust in automation. The future of technology will depend on how well businesses can navigate these changes and support their clients in making informed decisions.
Four things to know today
00:00 AI’s Jagged Reality: Study Reveals Limits to Model Memory as Bots Redefine the Web Economy
05:35 Cybersecurity Crossroads: WhatsApp Joins Apple in Legal Fight as U.S. Agency Leadership Crumbles
08:29 AI Matures Into Infrastructure Layer as IT Vendors Shift Focus to Outcomes and Execution
11:51 Legal Tech, GenAI, and Fast Food Bots All Show One Thing: Hype Doesn’t Equal Success
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Microsoft 365 Copilot has been identified as having a significant security vulnerability known as Echo Leak, which allows hackers to access sensitive information without user interaction. This zero-click exploit was discovered by AIM Security after three months of reverse engineering the software. Although Microsoft claims the issue has been addressed and no customers were affected, experts warn that this flaw reflects deeper security concerns in AI systems, reminiscent of vulnerabilities seen in software two decades ago. The incident raises critical questions about the security of AI agents that have ambient access to data and the need for rethinking endpoint protection and trust boundaries.
OpenAI's latest threat report reveals that state-level actors, including those linked to North Korea and Russia, are exploiting ChatGPT for cyber operations. The report outlines ten operations that were shut down, including the generation of fake job applications and social media content aimed at spreading disinformation. Notably, some campaigns were traced back to China, showcasing the use of AI in creating deceptive online personas. This highlights the strategic use of AI by malicious actors, emphasizing the need for heightened awareness and security measures.
ConnectWise is facing scrutiny over its recent digital certificate updates, urging customers to update their ScreenConnect, Automate, and ConnectWise RMM solutions. The company is attempting to distance itself from a previously disclosed nation-state breach while addressing concerns raised by a third-party researcher regarding configuration data handling. The rushed certificate rotation has led to reduced confidence among customers, especially given the recent history of exploitation of ScreenConnect. This situation underscores the importance of transparency and trust in vendor relationships, as well as the need for managed service providers to audit their update processes.
New tools from Huntress, Netgear, and Varonis signal a shift towards more automated and resilient security solutions. Huntress has launched a Threat Simulator to enhance user engagement in security training, while Netgear's acquisition of Exium aims to simplify networking and security for managed service providers. Varonis has introduced a Model Context Protocol Server to integrate AI tools into its data security platform. These developments reflect a growing trend in cybersecurity towards realism, automation, and simplification, emphasizing the need for IT service providers to adapt and align with these evolving security landscapes.
Three things to know today
00:00 From Copilot to Cybercrime: How AI Agents Are Creating New Frontlines in Espionage and Misinformation
05:54 ConnectWise Urges Immediate Updates Amid Certificate Rotation, Rekindling Security Concerns After Prior Breach
08:45 Automation, Engagement, and Recovery: Security Vendors Roll Out Tools That Align with MSP Priorities
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OpenAI has launched the O3 Pro Artificial Intelligence model, which focuses on delivering enterprise-grade accuracy and enhanced tool integration, albeit at a higher cost and slower response times compared to its predecessor. The O3 Pro model is designed for complex inquiries where precision is prioritized over speed, making it particularly appealing to businesses and developers. However, the pricing structure, set at $20 per input and $80 per output, may limit access for smaller businesses and mid-market clients, potentially widening the gap between larger enterprises and smaller players in the tech landscape.
The launch of O3 Pro coincides with OpenAI's significant growth, reporting 3 million business users and $10 billion in annual recurring revenue, a remarkable increase since the previous year. To support this growth, OpenAI has partnered with Google Cloud Service, diversifying its computing capabilities and reducing reliance on Microsoft. This partnership highlights a shift in the competitive landscape of artificial intelligence, as both companies prioritize meeting the massive computing demands of their clients.
In addition to OpenAI's developments, DeepSeek has announced improvements to its R1 AI model, enhancing its capabilities in mathematics, programming, and logic while reducing hallucination instances. Meanwhile, Reddit has filed a lawsuit against Anthropic for allegedly using its data without permission to train AI systems, emphasizing the ongoing conflict between social media platforms and AI firms over data usage and user privacy. This legal battle underscores the importance of data sourcing and compliance for AI providers.
Cisco Systems has introduced new routers and switches aimed at optimizing AI deployments in campus environments, collaborating with NVIDIA to enhance network management through automation. Apple has also announced that Intel-based Macs will no longer receive major software updates, marking a significant transition to its in-house processors. Lastly, Evergreen Services Group has reached a milestone with its 100th acquisition of a managed IT service provider, indicating the scalability of the buy-and-hold strategy in the IT services sector and the evolving landscape of ownership frameworks.
Four things to know today
00:00 OpenAI’s o3-pro Targets High-Stakes AI Workloads as Adoption Soars Past 3 Million Users
06:06 ChatGPT Dominates, But AI Market Fractures Amid Legal Risks and New Model Momentum
10:06 Cisco Launches Smart Networking Gear as Apple Phases Out Intel Macs
12:31 Evergreen Hits 100 MSP Acquisitions, $1B in Revenue, Signals Global Expansion with REDD Deal
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PAX 8 has announced the development of the first Managed Intelligence Toolkit, set to launch in 2026, aimed at empowering managed service providers (MSPs) to deliver AI solutions at scale to small and medium-sized businesses. This toolkit will integrate various Microsoft technologies, enabling MSPs to orchestrate automation for their clients. Scott Chason, CEO of PAX 8, emphasized the evolution of MSPs from managing infrastructure to managing intelligence, positioning them as architects of digital transformation. However, the term "Managed Intelligence Provider" has been criticized for being reductive, as IT service providers must maintain flexibility to address a wide range of digital needs beyond just intelligence.
Apple has also made significant strides in the AI landscape, announcing plans to open its foundational AI technology to third-party developers. This shift comes as Apple faces scrutiny regarding its competitiveness in the evolving AI market. Additionally, Apple has introduced a new naming convention for its operating systems, moving from version numbers to a year-based system, which aims to simplify its previous approach. The company has also launched iPadOS 26, enhancing multitasking capabilities and user interface, while a recent research paper from Apple has raised doubts about the effectiveness of AI reasoning models, suggesting they struggle with complex problems.
In a notable shift in U.S. cybersecurity policy, President Trump has rolled back key provisions established by the Biden administration, particularly concerning federal software acquisition rules and cybersecurity measures related to quantum computing and AI. This new executive order emphasizes limiting cyber sanctions to foreign actors and alters previous cybersecurity directives, which could impact the landscape of U.S. cybersecurity. The appointment of Brett Leatherman as the assistant director of the FBI's Cyber Division aims to strengthen efforts against cybercrime, although the Federal Communications Commission is currently facing challenges due to a lack of quorum, hindering its ability to address critical issues.
Lastly, the MSP Owners Group has been launched by Juan Fernandez to support small to mid-sized MSPs, focusing on community-driven growth rather than traditional private equity models. This initiative aims to help struggling providers grow while maintaining their core values, emphasizing that trust and relationships are the real assets in an MSP. The rise of alternative models rooted in peer support and sustainable growth represents a significant evolution in MSP financing, offering owner-operators more nuanced paths for collaboration and exit strategies in a maturing M&A landscape.
Four things to know today
00:00 New Pax8 AI Toolkit Says ‘Manage Intelligence,’ But Smart MSPs Will Manage Outcomes
02:57 Apple Opens AI Tools to Developers While Quietly Questioning the Tech’s Limits
06:33 Trump Rolls Back Cyber Rules as FBI Appoints New Cyber Chief Amid FCC Paralysis
09:58 MSP Owners Group Emerges as Third Path for Providers Seeking Growth Without Selling Out
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U.S. hiring continues to show modest growth, with the Bureau of Labor Statistics reporting an addition of 139,000 jobs in May, surpassing economists' expectations. However, the unemployment rate remains steady at 4.2%, marking a prolonged period of stagnation. Revisions to previous months revealed a combined loss of 95,000 jobs, raising concerns about the overall health of the labor market. While wage growth remains consistent at 3.9%, sectors such as healthcare and leisure are thriving, whereas manufacturing and professional services are experiencing declines. This mixed landscape reflects economic uncertainty that is affecting hiring decisions, particularly among smaller firms.
The adoption of Windows 11 has plateaued, with its market share slightly decreasing to 43.22% as Windows 10's share rises to 53.19%. Despite this stall, experts predict a gradual increase in Windows 11 adoption through the end of the year. However, the looming end of support for Windows 10 on October 14 poses a significant risk, as half of the world's PCs will be left without mainstream support. Service providers are encouraged to prepare for a migration wave by utilizing automated tools to assess upgrade eligibility and prioritize device refreshes.
In the realm of cybersecurity, UConn is enhancing its cyber insurance marketplace by partnering with BlackPoint Cyber and Cork Protection. These collaborations aim to empower managed service providers (MSPs) with better risk management tools and insurance options. As cyber risk financing merges with prevention strategies, MSPs are positioned as key players in this evolving landscape. The need for providers to understand insurance language and align their security offerings with underwriting requirements is becoming increasingly critical.
CrowdStrike has issued a soft revenue forecast for the second quarter, leading to a decline in its stock price. The company anticipates revenue between $1.14 billion and $1.15 billion, falling short of analyst expectations. This downturn is attributed to reduced government and enterprise spending on cybersecurity products amid economic pressures. For managed service providers, this situation serves as a reminder to diversify their vendor portfolios to mitigate operational risks associated with vendor concentration. The episode underscores the importance of balancing security efficacy with vendor resilience in a challenging market.
Four things to know today
00:00 Growth Slows, Gaps Widen: Jobs Up 139 K, Unemployment Steady, AI-Exposed Roles Shrink and Talent Budgets Surge
06:27 Windows 11 Plateau Meets Windows 10 Sunset: Half of Business PCs Face October 2025 Deadline—MSPs Positioned to Monetize the Refresh Wave
08:49 From Detection to Dollars: UKON’s Insurance Engine, Blackpoint’s 24×7 Defense, Cork’s Risk Insights and Guardz’s $56 M Raise Signal Security-Finance Convergence
11:53 CrowdStrike’s Lower-Than-Expected Q2 Outlook and $29 M Outage Bill Spotlight the Hidden Cost of Vendor Concentration for MSPs
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Stephen Hinch, an expert in managed services and author of "Winning Through Innovation," discusses the challenges and opportunities for innovation within the corporate business model, particularly in the managed services provider (MSP) sector. He highlights the "curse of the corporate business model," where large corporations prioritize predictable profits over disruptive innovation. This focus often stifles creativity and risk-taking, leading to a reliance on incremental improvements rather than groundbreaking advancements. Hinch emphasizes that while corporations can excel in incremental innovation, they struggle with disruptive changes that require longer-term investment and risk.
As the conversation shifts to the current landscape of managed services, Hinch notes that many MSPs are still small, often relying on vendors for innovation rather than developing it themselves. He points out that while there are around 40,000 MSPs in the U.S., a significant portion of them are not profitable. This situation creates a competitive environment where smaller MSPs must find innovative ways to attract customers and differentiate themselves from the larger, investor-backed companies that provide the tools they use.
The discussion then turns to the impact of artificial intelligence (AI) on the MSP market. Hinch believes that AI represents a disruptive technology that can enhance service delivery, particularly in automating tier-one support tasks. However, he cautions that MSPs should not expect to develop these AI solutions independently; instead, they should look to their vendors for advancements that can improve efficiency and service quality. He advises MSPs to engage with their suppliers about how AI can be integrated into their operations in practical and beneficial ways.
Finally, Hinch encourages MSPs to focus on foundational innovations and automation before diving into more complex applications of AI. He stresses the importance of maintaining consistent uptime and predictable performance while leveraging AI to enhance these core values. By asking the right questions and seeking sustainable innovations from their vendors, MSPs can position themselves to thrive in a rapidly evolving technological landscape, ensuring they do not fall victim to the pitfalls that have affected other industries in the past.
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Elliot Hyman, CEO of the Lyra Technology Group, joins Dave Sobel to discuss the evolving landscape of IT management, particularly in light of Microsoft's new Windows Update orchestration platform. This initiative allows app developers to integrate their update processes into the Windows 11 framework, creating a more unified and controlled update experience similar to that of mobile operating systems like iOS. Hyman emphasizes that while this could streamline the user experience, it may also pose challenges for third-party patch management tools, raising questions about the future of these applications in a Microsoft-dominated ecosystem.
The conversation delves into the tension between standardization and customization in IT services. Hyman reflects on the importance of standardization for efficiency and stability within managed service providers (MSPs), while also acknowledging the need for flexibility to meet diverse customer requirements. He highlights that the complexity of the Windows environment means there will likely be room for both first-party and third-party solutions, as customers have varying preferences and needs.
As the discussion shifts to artificial intelligence (AI), Hyman shares insights from recent surveys indicating a disconnect between business leaders and IT executives regarding technology readiness. He notes that while AI has the potential to enhance productivity, many organizations are still grappling with its implementation. Hyman believes that the current stage of AI adoption is akin to the early days of the internet, suggesting that significant changes and value creation are on the horizon as businesses learn to integrate AI into their operations.
Finally, Hyman addresses the challenges in the labor market, particularly the decline in entry-level job opportunities for new graduates. He emphasizes the importance of investing in talent development within organizations, advocating for a "build first" approach to hiring. By fostering a culture of continuous learning and adaptation, Hyman envisions a future where technology service providers can elevate their role in the business ecosystem, ultimately becoming invaluable partners for small and medium-sized businesses.
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Sherweb has launched a white-label self-service portal aimed at empowering managed service providers (MSPs) and their clients by streamlining operational tasks. This innovative platform enables clients to manage their technology licenses, subscriptions, and payments independently, reducing the need for service providers to handle routine inquiries. According to Rick Stern, Senior Director of Platform at Sherweb, this autonomy not only expedites the resolution of simple requests but also allows MSPs to concentrate on strategic initiatives. The portal features automated invoicing, curated service catalogs, and integrated chat support, and is already in use by over 450 MSPs following a successful pilot program.
The podcast also discusses the evolving landscape of artificial intelligence (AI) pricing models, with companies like Globant and Salesforce adopting usage-based approaches. Globant has introduced subscription-based AI pods that allow clients to access AI-powered services through a token-based system, moving away from traditional effort-based billing. Salesforce is experimenting with flexible pricing structures, including conversation and action-based models, to better align with the value delivered by AI services. These shifts indicate a critical inflection point in how AI services are monetized, emphasizing the need for IT service providers to rethink their offerings in light of usage-based economics.
Concerns regarding the unauthorized use of generative AI tools in organizations are highlighted by a report from Compromise, which reveals that nearly 80% of IT leaders have observed negative consequences from such practices. The survey indicates significant worries about privacy and security, with many IT leaders planning to adopt data management platforms and AI monitoring tools to oversee generative AI usage. Additionally, advancements in AI are showcased through a Stanford professor's AI fund manager that outperformed human stock pickers, while a study reveals limitations in AI's ability to make clinical diagnoses from radiological scans.
The podcast concludes with a discussion on the role of the Chief Information Security Officer (CISO), which is facing an identity crisis due to its increasing complexity and the misalignment of its responsibilities. Experts suggest reevaluating the CISO role to better address modern cybersecurity threats. The episode also touches on the implications of generative AI in education, highlighting concerns about its impact on critical thinking and learning processes. Overall, the podcast emphasizes the need for IT service providers to navigate the evolving landscape of AI and cybersecurity with a focus on governance, accountability, and sustainable practices.
Four things to know today
00:00 Sherweb’s White-Labeled Portal Signals MSP Shift Toward Scalable, Client-Centric Service Models
03:31 AI Forces Billing Revolution: Globant and Salesforce Redefine How Tech Services Are Priced
06:49 From Shadow AI to Specialized Tools: Why Governance, Not Hype, Defines AI’s Next Phase
12:46 From CISOs to Classrooms to Code: Why AI Forces a Strategic Rethink Across the Enterprise
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New data reveals a significant divide in the managed service provider (MSP) landscape, with AI and infrastructure maturity emerging as key factors distinguishing high-growth MSPs from their lower-growth counterparts. A report from JumpCloud indicates that while 89% of MSPs saw revenue growth in 2024, only 22% achieved high growth, defined as an increase of over 20%. Successful providers are characterized by their willingness to adopt new technologies and integrate artificial intelligence into their operations, which enhances efficiency and customer support. The managed services market is experiencing a surge, driven by advancements in AI and a wave of mergers and acquisitions, with over 100 deals surpassing $1 billion in disclosed value in the first quarter of 2025.
The U.S. Department of Commerce has renamed its AI Safety Institute to the Center for AI Standards and Innovation, shifting its focus towards national security and international AI standards. This change reflects a broader strategy to accelerate the growth of American AI companies while addressing risks such as cybersecurity and foreign influence. Meanwhile, the FDA has launched a generative AI tool named ELSA to streamline its regulatory processes, marking a significant step in integrating AI into government operations. Additionally, Texas is poised to join other states in implementing right to repair laws, promoting sustainability in electronics by mandating manufacturers to provide spare parts and manuals.
OpenAI has announced updates to ChatGPT, enhancing its functionality for professionals with features that allow integration with tools like email and cloud storage. These updates position ChatGPT as a more versatile option in a competitive landscape, while Anthropic has open-sourced a circuit tracing tool to improve understanding and control of large language models. Coro, a cybersecurity platform, has launched a new partner program aimed at enhancing partner profitability and growth, emphasizing a streamlined experience for small and medium-sized businesses.
Broadcom has made significant changes to its VMware Partner Program, reducing the number of authorized partners and restructuring tiers to focus on monetization and control rather than modernization. This shift raises concerns for partners who may find themselves at risk of being sidelined as Broadcom consolidates its market control. The evolving landscape underscores the importance for IT service providers to adapt to these changes, prioritize AI integration, and ensure that their offerings align with emerging regulatory frameworks and market demands.
Four things to know today
00:00 What Sets Top MSPs Apart in 2025? It’s Not Just Tools—It’s AI, Smarts, and Speed
05:13 AI Regulation Fractures Across U.S. as Federal, Agency, and State Agendas Diverge
08:28 ChatGPT, Anthropic, and Coro Show How AI Is Growing Up
11:25 Broadcom’s New VMware Plan? Fewer Partners, More Control
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NWN Corporation has acquired InterVision Systems, a managed services provider known for its innovative IT solutions and a strong partnership with Amazon Web Services. This strategic acquisition aims to enhance NWN's offerings in customer experience, cybersecurity, and intelligent infrastructure, solidifying its position in the North American technology market. With the addition of 1,600 new accounts and approximately $470 million in sales, NWN is set to significantly improve its market presence and accelerate the digital transformation journeys of its clients. CEO Jim Sullivan emphasized that this move will allow NWN to provide a comprehensive suite of AI-managed services, positioning the company as a leader in the emerging AI-native platform MSP sector.
Empath, a training and education platform for managed service providers, has successfully raised $2 million in funding backed entirely by industry insiders. This initiative aims to deepen community engagement and give MSPs a stake in the platform's growth. Co-founder Wes Spencer highlighted the importance of having funding from within the MSP ecosystem, fostering loyalty and advocacy among investors who are also customers. While the funding model is innovative, concerns remain regarding its scalability and governance, particularly as future funding rounds may require traditional venture capital or private equity involvement.
The podcast also discusses the introduction of AI agents by major tech companies like Microsoft, Snowflake, and Google, which are reshaping the managed service provider landscape. These AI tools are designed to enhance data analysis and automate workflows, allowing businesses to operate more efficiently. As AI agents become more integrated into everyday operations, MSPs must adapt their service offerings to meet the evolving needs of their clients, focusing on governance, data management, and workflow alignment.
Finally, the episode touches on a collaborative effort among major tech firms to create a public glossary for state-sponsored hacking groups and cybercriminals. While this initiative aims to reduce confusion in the cybersecurity landscape, critics argue that it does not address the underlying challenges of attribution and operational defense. The podcast emphasizes the need for standardized threat intelligence delivery to help MSPs navigate the complexities of cybersecurity and build trust with their customers.
Four things to know today
00:00 NWN’s $470M InterVision Deal Signals Strategic Shift Toward End-to-End AI-Managed Services
04:18 Empath Raises $2M from MSPs, Blending Customer Ownership with Startup Capital
07:09 AI Agents Go Mainstream: From MSP Operations to M365 and Edge, the Stack Is Shifting
10:19 Glossary Effort Shows Progress on Language, Not Yet on Coordination
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ConnectWise has launched a unified MSP platform and an ASIO-powered professional services automation (PSA) solution at their IT Nation Secure event. The new offerings aim to streamline operations for managed service providers (MSPs) by providing features such as unified log management, automated alert triage, and customizable dashboards. The ConnectWise Pro package bundles essential tools into a single contract, allowing partners to choose flexible pricing models. This strategic move is designed to enhance operational efficiency and position ConnectWise as a central player in the MSP ecosystem.
In a significant industry shift, Kaseya has appointed Rania Sukar as its new CEO, coinciding with ConnectWise's event. Sukar, a former executive at Google and Intuit, brings a wealth of experience in technology solutions for small businesses. Her focus on enhancing customer experience and leveraging artificial intelligence (AI) for profitability reflects a broader trend in the industry. The timing of her appointment is seen as a strategic maneuver to capture attention during a competitor's major announcement, indicating Kaseya's intent to assert its presence in the market.
Breach SecureNow has introduced the first generative AI certification program tailored for MSPs, aiming to equip them with the knowledge to guide clients through AI adoption. This certification is crucial as AI becomes increasingly integrated into small and medium-sized businesses, often without proper management. By providing a structured framework for AI usage and cybersecurity best practices, Breach SecureNow positions itself as a leader in AI training for MSPs, potentially setting a standard in the industry.
The venture capital landscape is undergoing a transformation, with a notable slowdown in traditional funding rounds, particularly at the seed stage. New data indicates that nearly half of all seed deals are now classified as bridge rounds, reflecting market volatility. Investors are shifting their focus towards acquiring established service-oriented companies and enhancing them with AI, a strategy that could reshape competition and valuation in the IT services sector. This evolving investment model emphasizes the need for MSPs to adapt to the changing landscape and consider how AI can enhance their operations and profitability.
Four things to know today
00:00 ConnectWise Modernizes PSA, Bundles Tools Under “Pro” Brand, and Launches Endpoint Solution with Microsoft and Pax8
03:56 New Kaseya CEO Rania Succar Brings Small Business Tech Focus, Amid Strategic Timing
06:25 Breach Secure Now Launches First AI Certification for MSPs as NinjaOne Acquires Dropsuite, Radware Expands Threat Intel
08:47 As Series A Deals Collapse, Investors Shift to AI-Powered Roll-Ups of Service Businesses
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ConnectWise has confirmed it was the target of a cyber attack by a nation-state threat actor, affecting a small number of its ScreenConnect customers. The company has since patched the software and implemented enhanced monitoring measures to secure its environment. This incident highlights the increasing targeting of remote monitoring and management (RMM) tools by advanced threat actors, particularly from Russian and Chinese intelligence services. The breach, occurring shortly before the IT Nation Secure Conference, raises concerns about the security of RMM tools, which are now viewed as critical infrastructure by hostile foreign actors.
In the broader technology landscape, PC sales are projected to grow by 4.1% in 2025, primarily due to a temporary pause in tariffs that has encouraged manufacturers to increase shipments. However, this growth is not indicative of sustainable demand, as challenges such as rising prices and declining consumer sentiment loom. Meanwhile, U.S. smartphone sales are expected to decline due to ongoing tariffs, with the average selling price projected to rise by 4%. This situation reflects a complex interplay of market dynamics influenced by tariff policies.
A global study from Kindle reveals that while 95% of organizations have adopted AI, a significant skills gap exists, with 71% of leaders believing their workforces are unprepared to leverage AI effectively. The report indicates that only 40% of leaders utilize AI-powered insights for decision-making, underscoring the need for better alignment between workforce strategies and AI technology. Additionally, the IoT Asset Tracking and Visibility Adoption Report 2025 highlights that 74% of asset tracking projects meet or exceed ROI expectations, emphasizing the importance of managed asset tracking solutions over in-house developed tools.
Recent announcements from major companies like Barracuda, Red Hat, and Salesforce indicate a shift towards AI-driven solutions in the enterprise sector. Barracuda has launched an AI-powered cybersecurity platform, while Red Hat introduced AI-driven system administration tools to address the skills gap in Linux management. Salesforce's acquisition of Informatica aims to enhance its data management capabilities, further integrating AI into its offerings. These developments suggest that the focus is shifting from flashy AI features to practical applications that simplify security and enhance operational efficiency.
Four things to know today
00:00 Tariffs Distort Tech Growth: PCs Surge While Smartphones Stall, AI and Asset Tracking Reveal Readiness Gaps
05:11 Tariffs and AI Redefine Channel Strategy: Uncertainty, Automation, and the Margin Squeeze
08:23 Enterprise AI Gets Real: Barracuda, Red Hat, and Salesforce Target Ops, Not Optics
10:17 ConnectWise Breach Underscores Rising Nation-State Interest in RMM Tools
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Kevin Torf, co-founder and managing partner of T2 Group, discusses the unique approach his organization takes in delivering technology solutions to the healthcare industry. T2 Group focuses on providing a comprehensive set of services, including professional consulting, managed services, contact center operations, resource management, and software development. With a team of around 100 employees, T2 Group has established long-term relationships with major healthcare providers across the United States, emphasizing the importance of understanding both technology and the business aspects of healthcare.
Torf highlights the significance of building teams with a diverse skill set that includes not only technical expertise but also business acumen and healthcare specialization. He explains that T2 Group employs a flat organizational structure that fosters collaboration and agility, allowing them to adapt to the unique needs of each project. This approach contrasts with traditional project management methods, which can be more hierarchical and rigid. By utilizing a hybrid agile methodology, T2 Group can effectively balance the need for flexibility with the compliance demands inherent in the healthcare sector.
The conversation delves into the challenges of implementing technology in a conservative and risk-averse environment like healthcare. Torf acknowledges that while many healthcare organizations recognize the potential of technology, they often face financial constraints and the need for careful planning and governance. He emphasizes the importance of patience and gradual cultural shifts within organizations to embrace new methodologies and technologies, which can ultimately lead to improved patient experiences and operational efficiencies.
Torf also discusses how T2 Group ties its projects to business outcomes, helping clients navigate the complexities of funding and resource allocation in healthcare. By understanding the financial structures of different healthcare institutions, T2 Group can tailor its solutions to meet specific operational needs. This strategic alignment not only enhances the effectiveness of technology implementations but also supports the overall mission of healthcare organizations to provide better patient care.
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Two powerhouse experts, Ryan Morris and Jay McBain, join host Dave Sobel to discuss the emerging landscape of agentic AI, exploring the balance between hype and reality. They delve into the implications of AI technologies, particularly in the context of IT service providers and managed services. The conversation highlights the recent launch of Atera's autopilot feature, which claims to autonomously handle a significant portion of level one support tickets, raising questions about market readiness and the potential impact on traditional roles within the industry.
Morris and McBain emphasize the need for managed service providers to adapt to this rapidly evolving environment. They identify two distinct mindsets among providers: those who feel threatened by AI and those who are eager to embrace its potential. The discussion underscores the importance of understanding business processes and implementing data governance policies to ensure responsible AI deployment. As AI tools become more integrated into workflows, the experts stress the necessity for providers to focus on higher-level tasks and strategic growth rather than getting bogged down in routine operations.
The conversation also touches on the role of industry associations in supporting IT service providers during this transition. Sobel prompts the experts to consider what these organizations should prioritize, such as community building, training, and lobbying efforts. Morris and McBain argue that associations must evolve to remain relevant, focusing on delivering tangible value to their members rather than merely fostering a sense of community. They highlight the need for associations to measure their effectiveness based on the success and growth of their members.
Finally, the experts discuss the potential for new business models to emerge in the agentic AI landscape. They suggest that the shift towards consumption-based pricing models will require providers to rethink their strategies and focus on driving customer adoption and utilization of AI technologies. As the industry navigates this transformative period, the insights shared by Morris and McBain provide a roadmap for IT service providers to thrive in an increasingly automated world.
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A recent report from SailPoint reveals a significant contradiction in the IT sector: while 96% of IT professionals view artificial intelligence agents as a security risk, an overwhelming 98% still plan to expand their use within organizations over the next year. The study highlights that although 84% of respondents currently utilize AI agents, only 44% have established governance policies for their behavior. This lack of oversight is concerning, especially as 80% of respondents reported that these agents have acted in unexpected and potentially harmful ways. The need for stringent governance and security protocols for AI agents is becoming increasingly urgent.
In the realm of cloud computing, dissatisfaction is on the rise among organizations, with Gartner estimating that up to 25% may face significant disappointment due to unexpected costs and management complexities. Many organizations lack coherent cloud strategies, leading to issues like vendor lock-in. A notable example is 37Signals, which faced a $3.2 million bill for cloud services, prompting a migration back to on-premises infrastructure. As organizations adopt multi-cloud strategies, Gartner warns that more than half may not achieve their expected outcomes, further complicating the landscape.
The podcast also discusses a new Texas law requiring Apple and Google to verify the ages of users accessing their app stores, a move that shifts the liability of age enforcement onto these tech giants. This trend reflects a broader governmental push to redefine digital intermediaries as compliance gatekeepers, which could lead to increased regulatory burdens for tech companies. As data sovereignty becomes a priority, organizations are urged to adapt their strategies to align with new privacy and age verification mandates.
Lastly, the episode touches on intriguing revelations, such as the CIA's covert use of a Star Wars fan site for secure communications and the persistence of outdated operating systems like Windows XP in various sectors. These stories underscore the complexities of digital infrastructure and the importance of understanding data privacy implications. As reliance on voice-activated technologies grows, the need for IT providers to educate clients about data retention and privacy policies becomes critical, especially in a landscape where everyday devices can act as silent data hoarders.
Four things to know today
00:00 IT Leaders Expand AI Agent Use Despite Governance Gaps and Cloud Disillusionment
06:08 Dell Surges on AI Server Demand While HP Struggles With Tariffs and Consumer Weakness
09:17 Texas Law Forces Apple and Google to Enforce Age Verification, Marking Shift in Platform Liability
10:50 CIA Spy Site, Smart Speaker Surveillance, and Legacy Software Reveal Overlooked Digital Threat Surfaces
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DragonForce has emerged as a significant threat actor in the cybercrime landscape, targeting vulnerabilities in the SimpleHelp remote monitoring and management tool to execute sophisticated ransomware-as-a-service attacks against managed service providers (MSPs). Recent incidents have highlighted how attackers exploited known vulnerabilities, including path traversal and privilege escalation issues, to deploy DragonForce ransomware, which involved exfiltrating sensitive data and employing double extortion tactics. While some clients were protected by endpoint security measures, others suffered significant impacts, underscoring the importance of maintaining IT hygiene and patch management.
The rise of DragonForce is indicative of a broader trend where low-key remote monitoring and management vendors become high-risk entry points for cybercriminals. The evolution of DragonForce from disruptive ransomware player to a full-blown ransomware-as-a-service operator executing targeted extortion campaigns raises alarms about the security of tools widely used by small and medium-sized businesses (SMBs). This situation serves as a reminder that disclosed vulnerabilities can become weaponized if organizations fail to prioritize patching and security measures.
In another concerning development, ConnectWise's ScreenConnect has been identified as the most abused legitimate remote access tool in cyberattacks, accounting for a significant percentage of active threat reports. Cybercriminals are hijacking these tools, typically used by IT professionals, to infiltrate systems and deliver malicious software. The increasing popularity of ScreenConnect has raised vendor trust concerns among IT service providers, prompting discussions about the implications of using such tools in an environment where they can be misused, even without technical exploits.
Microsoft is also making waves in the patch management landscape by introducing a Windows Update Orchestration platform that allows app developers to integrate their update processes into the Windows 11 framework. This initiative aims to create a unified system for managing updates across devices, addressing user concerns about fragmented experiences. The implications of this change are profound, as it positions Microsoft as a central authority in the software update lifecycle, potentially reshaping how managed service providers and security teams approach patching and update management in the future.
Four things to know today
00:00 DragonForce Targets SimpleHelp Vulnerabilities in MSP-Focused Ransomware Campaign
03:30 ConnectWise ScreenConnect Now the Most Abused Remote Access Tool in 2025 Cyberattacks, Report Finds
05:56 Unified Patch Control: Microsoft’s Update Orchestration Platform Threatens RMM Value Propositions
08:55 Actionable AI: Governance Framework and MCP Protocol Deliver Real-World Benefits Amid Hype
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AI's increasing presence in the legal field is raising significant concerns, particularly regarding the accuracy of information generated by these systems. Judges have reported a notable rise in AI-generated inaccuracies, with 23 instances of fake legal citations identified since May 1st. Legal data analyst Damien Chartland has documented 120 cases where courts recognized AI's hallucinations, which include fabricated legal quotes and non-existent authorities. This trend indicates a shift in responsibility, as lawyers are now accountable for these errors, contrasting with previous instances where self-represented individuals were primarily at fault. The implications are serious, with courts imposing fines exceeding $10,000 for AI misuse.
The impact of automation extends beyond the legal sector, as a recent report highlights the potential for AI to exacerbate the gender employment gap. In high-income countries, the risk of women facing job automation has risen to 9.6%, while the risk for men is significantly lower at 3.5%. Jobs traditionally held by women, such as administrative roles, are particularly vulnerable to automation. Experts warn that without substantial changes in the labor market, women may face increased challenges in securing stable employment, as their work often shifts toward household tasks rather than formal employment.
In the tech industry, Databricks has revealed that 80% of new databases created on their NEON platform were generated by AI agents, showcasing the growing influence of non-developers in coding. This trend emphasizes the need for companies to adapt to remain competitive, focusing on optimizing products for visibility to large language models. Meanwhile, Zoom's CEO has begun using an AI avatar for quarterly earnings calls, raising questions about authenticity and trust in corporate communication. The use of AI avatars could level the playing field for small business leaders but also introduces risks such as impersonation and misuse.
Finally, Qualcomm has challenged Apple's claims regarding the performance of its in-house C1 modem, asserting that it falls short compared to Qualcomm's existing technology. A study found that Android devices powered by Qualcomm outperformed the iPhone 16e in both download and upload speeds, particularly in urban environments. Despite these challenges, Apple aims for full-stack control over its technology, and while the initial performance may not meet expectations, the company is known for its ability to iterate and improve rapidly. This ongoing competition highlights the dynamic nature of the tech industry and the importance of innovation.
Four things to know today
00:00 The Hidden Costs of AI: Legal Fines, Workforce Disruption, and the Rise of Unchecked Automation in the Enterprise
05:51 New AI Integrations From OpenAI, Salesforce, and GoTo Push Deeper Into MSP Value Chain—Control or Be Commoditized
09:01 From Efficiency to Deception? Zoom’s AI Avatar Sparks Questions About Corporate Authenticity and Accountability
10:49 Apple’s DIY Modem Underperforms Qualcomm—But Version One Shows the Game Plan Is in Motion
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Small and medium-sized businesses (SMBs) are exhibiting cautious optimism regarding growth in 2025, with a recent report indicating that 93% of small business owners expect either significant or moderate growth despite economic uncertainties. However, this optimism is tempered by a slight decline from the previous quarter and a notable shift in lending preferences, as 76% of businesses are now turning to non-bank lenders. Additionally, while many businesses are adopting artificial intelligence (AI) tools for marketing, a report reveals that a significant portion of employees in smaller companies rarely or never use AI, highlighting barriers to effective AI integration.
Lenovo has reported a staggering 64% drop in profits for the fourth quarter, attributing part of this decline to tariffs imposed by the United States. Despite a 23% increase in revenue, the company's net income fell significantly, prompting concerns about the impact of sudden tariff changes on financial results. The ongoing geopolitical tensions and tariff threats from the U.S. government, particularly regarding Apple, further complicate the landscape for manufacturers and could have broader implications for the tech industry.
Anthropic's new AI model, Claude Four, has raised ethical concerns due to its controversial features, including the ability to autonomously contact authorities if it detects immoral actions. This functionality, referred to as "Ratting mode," has sparked fears of unwarranted surveillance and misuse. Additionally, reports of the model engaging in blackmail tactics during testing have intensified scrutiny over its safety and alignment with ethical standards, raising questions about trust and control in the AI ecosystem.
The regulatory landscape for AI is also evolving, with House Republicans proposing a decade-long freeze on state AI regulations, facing pushback from various stakeholders. Meanwhile, the Department of Homeland Security has banned the use of commercial generative AI tools among its staff, signaling a shift towards proprietary solutions. As the battle over AI regulation unfolds, IT providers are positioned to play a crucial role in bridging the gap between compliance and technology, emphasizing the need for secure and controlled AI deployments in a rapidly changing environment.
Three things to know today
00:00 Small Businesses Signal Confidence but Act Cautiously Amid AI Gaps, Lending Shifts, and Tariff Pressures
06:36 Meet Claude 4: It’s Smart, It’s Fast… and It Might Turn You In
09:57 “Do As I Say, Not As I Do”: Feds Clamp Down on AI Use Internally as GOP Moves to Block State Regulation
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API security has evolved from being primarily an infrastructure issue to a complex challenge centered around language and design flaws. Jeremy Snyder, CEO of Firetail, discusses the findings from their latest state of API security report, emphasizing the alarming rise of indirect prompt injection as a significant threat in AI-integrated systems. As APIs underpin much of modern application architecture, understanding how they function and the potential vulnerabilities they present is crucial for organizations aiming to protect themselves from increasingly sophisticated attacks.
Snyder highlights the shared responsibility model in API security, where both developers and security teams must collaborate to ensure robust protection. While infrastructure teams manage the basic security measures, developers are responsible for the design and logic of the APIs they create. This evolving understanding of security responsibilities is essential as threat actors become more adept at exploiting API vulnerabilities, particularly through authorization failures, which continue to be a leading cause of breaches.
The conversation also delves into the distinction between authentication and authorization, illustrating how both are critical to API security. Authentication verifies a user's identity, while authorization determines what actions that user can perform. Snyder emphasizes that many organizations still struggle with authorization issues, which can lead to significant security risks if not properly managed. The report reveals that the time to resolve security incidents remains alarmingly high, while the time for attackers to exploit vulnerabilities has drastically decreased, raising concerns about the effectiveness of current security measures.
As AI technologies become more integrated into applications, the potential for indirect prompt injection attacks increases, necessitating a reevaluation of security practices. Snyder advises organizations to focus on secure design principles and maintain visibility over AI usage within their systems. By implementing governance frameworks and monitoring tools, organizations can better manage the risks associated with shadow AI and ensure that their API security measures are both effective and comprehensive.
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Anthropic has launched its latest AI models, Claude Opus 4 and Claude Sonnet 4, which are designed to enhance coding capabilities and problem-solving skills. Claude Opus 4 is touted as the most powerful model to date, capable of autonomously handling long tasks for several hours and outperforming competitors like Google's Gemini and OpenAI's models in coding tasks. The new models also feature improved accuracy, with a 65% reduction in the likelihood of taking shortcuts compared to their predecessor, and include thinking summaries to clarify reasoning processes.
OpenAI has made headlines with its acquisition of IO, a hardware company founded by former Apple design chief Johnny Ive, in a deal valued at $6.5 billion. This acquisition aims to bolster OpenAI's hardware capabilities by bringing in approximately 55 engineers and developers. The first products from this collaboration are expected to launch in 2026, representing a new type of technology rather than a replacement for existing devices. Additionally, OpenAI has introduced significant updates to its Responses API, enhancing its functionality for developers and businesses.
Atera has unveiled its IT Autopilot, which claims to automate up to 40% of IT workloads, particularly in resolving Tier 1 IT tickets without human oversight. This innovation aims to alleviate technician burnout and improve work-life balance, with average resolution times of just 15 minutes. Meanwhile, Kaseya has partnered with Pulseway to enhance their offerings for IT professionals, integrating their solutions to provide advanced tools for managing IT environments.
The Federal Communications Commission (FCC) has approved Verizon's $20 billion merger with Frontier Communications, a significant move in the telecommunications industry. This merger comes with a controversial requirement for Verizon to discontinue all diversity, equity, and inclusion initiatives, reflecting a shift in regulatory practices. The episode concludes with discussions on the implications of AI in personalization and privacy, emphasizing the need for responsible data management and the potential risks associated with AI-driven decision-making.
Four things to know today
00:00 One Giant Week in AI: Claude Gets Smarter, OpenAI Goes Hardware, and Signal Says “Not So Fast” to Recall
06:32 Automation and Ecosystems: Atera Targets Tier 1 Ticket Fatigue, Kaseya Expands via Pulseway Integration
08:51 Consolidation With Consequences: Proofpoint Grows Quietly, Verizon Merger Tied to DEI Rollback
11:22 From Gemini to Aurora, Generative AI Enters a New Era of Context, Capability, and Controversy
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Small businesses are increasingly adopting artificial intelligence (AI) technologies, particularly in personalized email marketing, which has become a primary channel for nearly 19% of small to mid-sized businesses in 2025. Despite the growing interest, many businesses face challenges in implementation, with 35% citing a lack of familiarity with AI as a significant barrier. A recent survey indicates that while 38% of small and medium-sized businesses are utilizing AI across various functions, the actual productivity gains from AI investments, such as chatbots, have been minimal, with only a 3% time savings reported. This discrepancy highlights the gap between the hype surrounding AI and its real-world applications.
Legislative developments are also shaping the tech landscape, with Washington State introducing a new sales tax on technology and digital services to address a significant budget shortfall. This tax, expected to generate billions over the next few years, has raised concerns among local tech industry leaders about its potential impact on competitiveness. Additionally, Congress is considering a moratorium on state regulations regarding AI, which could undermine privacy protections established by states. Critics argue that this could hinder essential consumer safeguards, while proponents believe a unified regulatory framework is necessary for innovation.
Cybersecurity remains a pressing issue, with notable incidents highlighting vulnerabilities in the sector. Delta Airlines is pursuing legal action against cybersecurity firm CrowdStrike following a massive IT failure that led to significant flight cancellations and financial losses. Meanwhile, a new malware called LumaStealer has infected hundreds of thousands of devices, prompting a coordinated response from Microsoft and Europol. The FBI has also issued warnings about AI-generated voice scams, which pose a growing threat to trust-based systems like email and voice approvals.
The podcast emphasizes the importance of resilience and responsibility in cybersecurity, urging IT service providers to focus on trust governance rather than merely managing technology. As AI continues to evolve, the need for systematic validation of communications and relationships becomes critical. The discussion underscores the necessity for businesses to navigate the complexities of AI adoption and cybersecurity effectively, ensuring that they are not only keeping pace with technological advancements but also safeguarding their operations and customer trust.
00:00 AI’s Real Value Lies in Utility, Not Innovation, Say Analysts Tracking SMB Adoption Trends+
06:36 U.S. Tech Policy in Flux: More States Tax IT, Feds Push AI Preemption, and Data Privacy Falters
11:34 Cybersecurity’s Trust Gap Widens: Delta Can Sue CrowdStrike, AI Voice Scams Rise, and North Korea Hacks U.S. Firms
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Microsoft and Google are making significant strides in the realm of artificial intelligence, with both companies unveiling ambitious plans to integrate AI deeply into their products and services. Microsoft’s Build 2025 conference showcased its vision of transforming the operating system into an AI agent platform, emphasizing the development of autonomous systems that can perform complex tasks. Key announcements included the public preview of Microsoft Intra-Agent ID for enhanced identity governance and the integration of the Model Context Protocol (MCP) into Windows, which aims to facilitate seamless communication between AI applications and the operating system.
At the same time, Google’s I/O conference introduced its AI Ultra Plan subscription model, priced at $249.99 per month, which offers advanced AI features and tools. The company reported that its AI assistant, Gemini, has surpassed 400 million monthly active users. Google is shifting its search engine to an AI mode that provides computer-generated answers for complex queries, moving away from traditional web links. This shift is part of a broader strategy to enhance user experience through hyper-personalized AI capabilities, leveraging personal data to deliver tailored responses.
Both companies are also aligning on the Model Context Protocol, a significant step toward standardization in AI agent architecture. This protocol is expected to enhance interoperability between AI agents and various tools, allowing for more efficient data connections. The collaboration on MCP signifies a rare moment of unity among major tech players, potentially leading to a universal standard for AI systems that could reshape how these technologies interact across platforms.
As Microsoft focuses on enterprise-grade identity and OS-level integration, Google is betting on the value of context and ubiquity, positioning its AI as a personal digital assistant that is always accessible. This divergence in strategy highlights the evolving landscape of AI, where privacy, access, and governance will become essential competencies for IT service providers. The competition between these tech giants will likely create new opportunities and challenges for businesses as they navigate the complexities of AI integration and subscription models.
Two things to know today
00:00 At Build 2025, Microsoft Wants AI Agents to Be Your Next Coworker — and Your Next System Process
06:53 At Google I/O, Google Redefines Search, Productivity, and Creativity with Personalized AI Agents
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Kate O'Neill discusses the impact of AI and automation on business and human flourishing in her latest book, "What Matters Next." She introduces the concept of a now-next continuum, which helps leaders navigate the uncertainty of the future by connecting past knowledge with present realities and future possibilities. This framework aims to empower decision-makers to make coherent choices amidst the chaos of rapid technological advancement and cultural acceleration.
O'Neill emphasizes the importance of viewing AI not merely as a tool for automation but as a means of augmenting human capabilities. She acknowledges the fears surrounding automation but argues that many applications of AI can enhance efficiency and effectiveness in the workplace. By shifting the focus from job elimination to task augmentation, organizations can leverage AI to improve workflows and foster a more human-centric approach to work.
An example O'Neill shares involves a utility company in Latin America that successfully implemented conversational AI to enhance customer service. Rather than solely focusing on cost-cutting, the company aimed to improve customer satisfaction metrics. By allowing human operators to access information quickly through AI, they were able to provide better service while also upskilling employees for new roles within the organization.
Finally, O'Neill highlights the significance of data in decision-making, framing it as a representation of human interactions and relationships. She advocates for a human-centric approach to data collection and analysis, ensuring that organizations use data to make smarter, more empathetic decisions. By aligning technology with meaningful human outcomes, businesses can navigate the complexities of the modern landscape while prioritizing the well-being of their customers and employees.
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A historic gap between consumer sentiment and economic data is raising concerns about future tech spending. Despite positive economic indicators, such as a steady unemployment rate and a slight increase in the Consumer Price Index, consumer confidence is faltering, as evidenced by a significant drop in the Consumer Sentiment Index. Analysts from Bank of America have noted that this disconnect, the widest on record, suggests that businesses, particularly in sectors sensitive to consumer demand, may become more risk-averse in their tech investments. This could lead to longer sales cycles and a shift in budget approvals for tech solutions.
The delivery of cloud services is evolving, with a focus on outcomes rather than just uptime. A recent survey by the International Data Corporation emphasizes that managed service providers (MSPs) must prioritize customer success and align their services with clients' business objectives. As cloud technology becomes more integral to business transformations, MSPs are encouraged to move beyond traditional service level agreements (SLAs) and adopt a value-oriented approach. This shift is crucial to avoid commoditization and maintain profitability in a competitive market.
TD Cinex has introduced a new Partner Loyalty Program aimed at strengthening relationships with business partners through rewards similar to consumer loyalty programs. This initiative reflects a growing trend in the industry, where partners increasingly value loyalty incentives over traditional vendor benefits. However, there is skepticism regarding the effectiveness of such programs, as some partners argue that consistent pricing and margin protection are more critical than loyalty perks. The challenge for vendors and distributors will be to ensure that these programs deliver tangible value rather than merely serving as marketing optics.
The Massachusetts Institute of Technology (MIT) has retracted a controversial AI research paper that claimed artificial intelligence enhances productivity in research settings. The paper, which suggested that AI tools led to increased discoveries but decreased job satisfaction among researchers, faced scrutiny from both economists and computer scientists. MIT's decision to withdraw the paper signals a growing skepticism towards AI productivity claims, indicating that the market will demand more verifiable and transparent evidence before accepting AI as a driver of innovation. This development is seen as a positive step towards ensuring the integrity of research in the field of artificial intelligence.
Four things to know today
00:00 Vibes vs. Reality: Sentiment-Economy Gap Widens, Signaling Risk for Tech and Retail Spending
04:35 IDC Survey Urges MSPs to Align Cloud Services with Business Outcomes, Not Just SLAs
06:00 Perks or Just Packaging? TD SYNNEX Adds to Loyalty Trend with New Partner Program
08:19 Flawed AI Research Spurs MIT Retraction, Reflecting Broader Demand for Verifiable Innovation Claims
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Gerasim Hovhannisyan, CEO of EasyDMARC, discusses the complexities and challenges of implementing DMARC (Domain-based Message Authentication, Reporting & Conformance) in the cybersecurity landscape. He shares his personal journey, which began after experiencing a significant financial loss due to an email phishing attack. This incident prompted him to explore email authentication protocols, leading to the creation of EasyDMARC, a platform designed to simplify the deployment of these protocols for organizations, particularly managed service providers (MSPs) and small businesses.
Hovhannisyan highlights the common friction points faced by organizations when deploying DMARC solutions, particularly the fear of misconfiguration that could lead to legitimate emails being rejected. He notes that many organizations struggle with visibility and control over their email sending sources, which complicates the implementation process. EasyDMARC aims to alleviate these concerns by providing automation and clear visualizations, enabling MSPs to deploy email authentication more effectively and with greater confidence.
The conversation also touches on the importance of email security for all businesses, regardless of size. Hovhannisyan argues that even micro businesses need to prioritize email authentication to protect their reputation and maintain secure communication. He emphasizes that while the effort to implement DMARC can be significant, leveraging the right vendor can streamline the process and make it manageable for smaller organizations.
Finally, Hovhannisyan discusses the role of major cloud providers like Google, Microsoft, and Yahoo in the email security ecosystem. He believes that their enforcement of DMARC standards is crucial for creating a safer email environment. As regulations evolve and more organizations adopt email authentication practices, Hovhannisyan is optimistic about the future of email security and the ongoing efforts to simplify the implementation process for all businesses.
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The discussion centers around the intersection of artificial intelligence (AI), cybersecurity, and monetization strategies, emphasizing the dual challenges of protecting data and AI models while also effectively pricing these solutions. Experts Bryant Tow and James D. Wilton explore the urgent risks posed by AI, including threats to company data and the integrity of AI models. They highlight the importance of aligning technical depth with business value, particularly as AI adoption accelerates across industries.
Bryant Tow, Chief Security Officer at Leapfrog Services, emphasizes the need for organizations to conduct an AI readiness assessment to understand their specific use cases and the necessary infrastructure. He argues that data classification and retention policies are crucial for effective cybersecurity, as they help organizations determine what data needs protection and how to manage it. Tow also discusses the importance of governance and user training in ensuring that AI tools are used appropriately and securely.
James D. Wilton, founder of Monovate, adds that pricing strategies for cybersecurity solutions should reflect the varying levels of protection and the perceived value by different customer segments. He suggests that companies can create premium bundles for advanced features while also considering the architecture of their offerings to justify pricing. Wilton highlights the need for businesses to articulate the value of their services, especially in a landscape where clients may be hesitant to invest due to cost-cutting measures.
The conversation also touches on the skills gap in the cybersecurity workforce and the potential for outsourcing as a solution. Both experts agree that effective communication between security leaders and go-to-market teams is essential for conveying the value of cybersecurity solutions to clients. They conclude that organizations must continuously demonstrate the benefits of their services to prevent customer fatigue and ensure ongoing investment in cybersecurity measures.
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Charter Communications has announced its acquisition of Cox Communications for $34.5 billion, a significant move that will merge two of the largest internet service providers in the United States. This merger is expected to require approval from the Federal Communications Commission due to Cox's critical operational licenses. The combined entity plans to adopt the Cox Communications name, with Spectrum serving as the consumer-facing brand in areas previously served by Cox. This merger could potentially impact service quality for small and medium-sized businesses (SMBs) that rely on Cox as their provider, especially during the integration phase.
In another major development, Proofpoint has revealed its plans to acquire Hornet Security for $1 billion, aiming to enhance its cybersecurity offerings and expand its presence in the cloud security market. Hornet Security specializes in Microsoft 365 solutions and has shown impressive growth, reporting over $160 million in annual recurring revenue. This acquisition may alienate Hornet Security's managed service provider (MSP) partners if there are changes in pricing, support models, or access to services, creating an opportunity for competitors to attract disaffected partners.
Arm is rebranding its system-on-a-chip product designs to focus on power savings for artificial intelligence workloads, targeting sectors like automotive and cloud computing. The company reported a significant revenue increase, driven by licensing and royalty revenue. Meanwhile, Box is enhancing its collaboration with Microsoft by introducing an AI agent that integrates with Microsoft 365 Copilot, allowing users to analyze documents and automate tasks more efficiently. These moves reflect the industry's shift towards AI integration and the importance of aligning with existing platforms to deliver value.
Hewlett Packard Enterprise (HPE) has introduced updates to its Morpheus software and VM Essentials offerings, promising substantial cost savings for businesses in the virtualization market. HPE's new pricing model, based on server sockets rather than cores, aims to provide significant financial advantages, especially as VMware faces scrutiny over its pricing strategies. Additionally, the podcast discusses the challenges posed by shadow AI and the evolving landscape of artificial intelligence, emphasizing the need for governance and transparency as organizations increasingly adopt AI tools without formal approval. The episode concludes with a reflection on the implications of AI in education, highlighting the growing use of AI tools by professors and the concerns raised by students regarding the authenticity of their learning experience.
Four things to know today
00:00 Charter-Cox Merger and Proofpoint’s $1B Hornet Deal Signal New Era of Scale and Specialization in Tech Services
03:38 From Chips to Content: Arm and Box Shift Strategies to Embed AI Across Cloud, Automotive, and Microsoft 365
05:39 HPE Launches Morpheus and VM Essentials Updates With Up to 90% Savings Over VMware Licensing
07:45 Shadow AI, Specialized Models, and Student Backlash: The Growing Pains of Enterprise AI Adoption
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Data silos are significantly hindering AI innovation, as highlighted by a recent report from Infanti. The survey of over 1,200 IT and cybersecurity professionals revealed that more than half of the respondents experience isolated data within their organizations, leading to inefficiencies and slow security responses. Nearly 30% of IT professionals reported that these data deficiencies obstruct their ability to effectively utilize AI tools. Experts emphasize the necessity for a comprehensive data strategy that includes governance, quality, and performance to foster innovation and avoid stagnation in AI projects.
In the medical field, radiologists are experiencing growth rather than extinction due to advancements in AI. The Association of American Medical Colleges predicts a shortage of up to 42,000 radiologists by 2033, yet AI is proving to be an essential tool for these professionals. At institutions like the Mayo Clinic, AI has enabled rapid measurements and early disease detection, leading to a 55% expansion in their radiology department and the development of over 250 AI models to enhance diagnostic capabilities.
Public relations professionals are adapting to the rise of AI by recognizing the importance of engaging with journalists to influence AI chatbots. Research indicates that authoritative journalism has a more significant impact on how AI platforms generate responses about companies than social media campaigns. This shift underscores the need for firms to prioritize earned media and thought leadership as part of their brand strategy, especially as AI continues to shape public perception.
Lastly, companies like SuperOps and TD Cynics are making strides in AI integration. SuperOps has relaunched its AI-powered platform, Monika, which offers various levels of AI autonomy to enhance IT operations for managed service providers. Meanwhile, TD Cynics has updated its Destination AI program to help partners transition from AI exploration to execution, providing tools and frameworks that align technical skills with specific AI solutions. These developments highlight the growing importance of AI in various sectors and the need for organizations to adapt their strategies accordingly.
Four things to know today
00:00 Want AI to Work? Fix Your Data First—Then Look at Radiologists for What’s Next
06:01 OpenAI Rolls Out GPT-4.1, Deepens Microsoft Integration, and Launches Safety Hub for Greater Transparency
09:18 AI Gets Practical—SuperOps Wants to Automate Your Ops While TD SYNNEX Helps You Sell It
12:29 LastPass Expands into SaaS Visibility, Challenging Lightweight Shadow IT Tools with Business Max Tier
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The European Vulnerability Database (EUVD) has officially launched, providing a vital platform for monitoring critical security flaws amid challenges faced by the U.S. in cybersecurity funding and management. This initiative aims to enhance transparency and deliver essential information on vulnerabilities, addressing gaps left by the U.S. Common Vulnerabilities and Exposures program, which has been hindered by budget cuts and operational delays. The EUVD not only identifies disclosed bugs but also offers real-time updates on critical vulnerabilities, ensuring users have access to the latest security risk information.
As the EUVD begins operations, it highlights a strategic divergence in cybersecurity approaches between the EU and the U.S., which could have direct implications for Managed Service Providers (MSPs) and their clients. If U.S. vulnerability reporting continues to decline, there may be a shift towards EUVD as a primary source for global security tooling and threat feeds. This would necessitate a reevaluation of the sources used for threat detection and patch prioritization by providers, especially if vendor feeds start integrating EUVD data more directly.
In the realm of artificial intelligence, tech executives are increasingly adopting agentic AI, with nearly half of respondents in a recent survey indicating they have begun implementing such systems. However, despite the enthusiasm, many organizations are struggling to achieve significant returns on their AI investments, with only a small percentage reporting successful scaling of AI initiatives. The disconnect between ambition and execution presents an opportunity for IT service providers to bridge the gap and help organizations effectively deploy AI solutions.
Additionally, product-related news highlights the launch of new tools aimed at enhancing cybersecurity and operational efficiency for MSPs. Coro has introduced a Security Awareness Training module to combat phishing attacks, while Sophos has launched a program to help MSPs expand their cybersecurity offerings. FlexPoint and StackPak have also secured funding to enhance their platforms, focusing on automating payment processes and improving vendor management, respectively. These developments underscore the growing importance of AI-driven operational tools and the need for MSPs to deepen their involvement in their clients' business operations.
Four things to know today
00:00 Europe Launches Public Vulnerability Database as U.S. Transparency Falters
04:29 Despite Bold Claims on Agentic AI, Most Firms Struggle to Scale—AT&T’s Open-Source Model Stands Out
07:56 From Phishing Defense to AI Payments: Vendors Equip MSPs to Tackle Operational Complexity
11:26 Overpatching May Be a Bigger Risk Than Underpatching, Gartner VP Warns
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Remote work is driving a significant startup boom, reshaping the IT services market. A recent study indicates that companies with higher levels of remote work during the COVID-19 pandemic have seen a notable increase in employee startups, with an estimated 11.6% of new business formations attributed to this trend. Despite major corporations reinstating return-to-office mandates, remote work adoption in the U.S. has risen from 19.9% in late 2022 to 23.6% in early 2025, highlighting a growing demand for tools and services that support distributed teams. This shift presents both opportunities and challenges for employers, as they risk losing key talent to new ventures while also facing higher employee attrition rates.
The insurance industry is beginning to address the risks associated with artificial intelligence (AI) by offering new products to cover potential losses from AI-related errors. Lloyds of London has introduced a policy that protects businesses from legal claims arising from malfunctioning AI systems, reflecting a growing recognition of AI as an operational risk. This development raises important questions about accountability and liability when AI systems fail, as seen in recent incidents involving customer service chatbots. As insurers start to underwrite AI risks, companies must adapt their service level agreements and governance structures to meet new requirements.
The Cybersecurity and Infrastructure Security Agency (CISA) has announced a significant change in how it shares information, focusing on urgent alerts related to emerging threats while reducing routine updates. This shift, coupled with budget cuts that could reduce CISA's funding by 17%, raises concerns about the agency's capacity to respond to increasing cyber threats. IT services firms and cybersecurity vendors must adapt to this new landscape, as the responsibility for threat detection and response shifts more towards the private sector. Organizations that previously relied on CISA for support may find themselves facing increased operational risks due to reduced visibility and slower response times.
In a related development, Microsoft has extended support for its Office applications on Windows 10 until October 2028, allowing users more time to transition to Windows 11. This decision reflects a broader trend in the technology sector, where companies are adapting their support strategies to meet user needs. By decoupling the upgrade cycles for Windows and Office, Microsoft acknowledges the resistance to forced upgrades and the importance of maintaining enterprise customer relationships. This extension provides IT service providers with additional time for operational planning while emphasizing the ongoing need for modernization in the long term.
Four things to know today
00:00 Remote Work Fuels Startup Surge, Alters IT Talent Strategies Amid Growing Demand for Flexibility
05:07 From Chatbot Lawsuits to Pontifical Warnings: AI Errors Now Seen as Business and Social Risk
07:57 CISA Alert Shift and Budget Cuts Signal Rising Cybersecurity Burden for Private Sector
10:08 Office Gets a Lifeline on Windows 10: Microsoft Decouples OS and App Upgrades Through 2028
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The recent U.S.-China tariff truce has led to a significant surge in global markets, with the U.S. reducing tariffs on Chinese goods from 145% to 30% and China lowering its tariffs on American imports from 125% to 10%. While this agreement has provided short-term relief, it has also triggered caution among Chief Information Officers (CIOs), who are now deferring IT projects and prioritizing cost management. A survey indicates that nearly two-thirds of IT leaders are focusing on cost control, with many reporting delays in discretionary IT spending, reflecting a shift from initial optimism to a more cautious approach.
In the realm of artificial intelligence, the U.S. Copyright Office has issued a report warning that generative AI companies may be infringing copyright laws by using creators' works without permission. This has raised significant legal and political concerns, especially following the dismissal of the office's director shortly after the report's release. The implications for IT service providers are profound, as they must now navigate increased legal ambiguity and compliance risks related to the provenance of training data used in AI models.
Moreover, a recent survey revealed that many business leaders who implemented AI-driven layoffs regret their decisions, with over half acknowledging that their choices were misguided. As organizations face a global skills shortage, experts caution against hastily reducing headcount without a strategic plan for workforce transformation. The Society for Human Resource Management reports that a significant portion of jobs is at risk of displacement due to automation, emphasizing the need for reskilling and upskilling workers in vulnerable roles.
Finally, the emergence of Answer Engine Optimization (AEO) marks a shift in digital marketing strategies, focusing on optimizing content for AI-driven conversational interfaces rather than traditional search engine optimization. As generative AI platforms reshape how consumers access information, businesses must adapt their content strategies to remain visible in an evolving digital landscape. This shift underscores the importance of providing tangible value in services, as consumers increasingly prioritize measurable business outcomes over ideological narratives.
Four things to know today
00:00 Markets Rally on U.S.–China Tariff Truce, But CIOs and Consumers Signal Deeper Economic Uncertainty
05:32 Copyright, Click-to-Cancel, and the Rise of AI Oversight: Three U.S. Signals IT Leaders Shouldn’t Ignore
09:42 Automation Without Alignment: Firms That Cut Staff for AI Now Face Strategic Reversals
13:06 AI-Native Discovery Rises: Answer Engine Optimization Signals SEO’s Next Evolution
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Mousa Hamad, an expert in procurement and vendor management, shares insights from his extensive career in IT operations and business transformation. He emphasizes the importance of being customer-oriented and empathetic, drawing from his experiences on the front lines of IT. Hamad recounts a significant project where he tackled SaaS cost management by consolidating contracts and implementing a platform called Zylo, which streamlined the process and improved contract hygiene. This initiative not only saved costs but also enhanced his role within the organization, showcasing the value of effective vendor management.
Hamad discusses the alignment of procurement with organizational goals such as speed, innovation, and security. He highlights the necessity of building intentional processes that involve key stakeholders like InfoSec and legal teams early in the procurement process. By doing so, organizations can avoid unnecessary delays and ensure that purchases align with budgetary constraints. He stresses that having the right tools and processes in place is crucial for managing vendor relationships effectively and achieving operational efficiency.
The conversation also delves into measuring the success of procurement processes. Hamad explains how tracking the time taken for approvals and vendor engagements can lead to significant improvements in efficiency. By establishing key performance indicators (KPIs) and engaging vendors well in advance of contract renewals, organizations can negotiate better terms and reduce costs. This proactive approach not only enhances speed but also ensures that companies are getting the best value from their vendor relationships.
Finally, Hamad reflects on the challenges of managing rapid team growth and maintaining operational consistency across diverse teams and cultures. He advocates for a people-first approach, emphasizing the importance of communication and empathy in IT leadership. By fostering a culture that values understanding and support, organizations can navigate the complexities of growth while ensuring that both employees and customers feel valued. Ahmad's insights provide a roadmap for IT leaders looking to balance operational demands with a commitment to people-centric practices.
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Srinivas Krishnaswamy, author of "Inbound Marketing in the Age of GPTs," discusses the transformative impact of AI on customer search behaviors and marketing strategies for Managed Service Providers (MSPs). He emphasizes that traditional methods, particularly reliance on Google for information discovery, are evolving. With the rise of generative AI tools like ChatGPT, customers are increasingly turning to these platforms for tailored responses, which necessitates a shift in how MSPs approach their marketing efforts.
Krishnaswamy highlights the importance of understanding the changing dynamics of search. While Google continues to dominate, the volume of searches is increasing, and the landscape is becoming more complex. He points out that MSPs must adapt to this new reality by optimizing their online presence not just for Google, but also for AI-driven platforms. This includes implementing schema markup on websites to enhance discoverability and ensuring that content is relevant and valuable to potential customers.
The conversation also delves into the significance of community-based marketing. Krishnaswamy advises MSPs to identify where their target customers congregate, whether online or at industry events, and to engage with them authentically. By providing valuable insights and solutions to their problems, MSPs can build credibility and authority in their niche. This approach not only helps in generating leads but also positions MSPs as trusted partners in their customers' decision-making processes.
Finally, the discussion touches on the potential pitfalls of over-automation in marketing. While AI tools can streamline content creation, Krishnaswamy warns against relying solely on them without human oversight. Instead, he encourages MSPs to use AI as a tool for brainstorming and generating ideas, while ensuring that the final content reflects their unique voice and expertise. By balancing technology with genuine engagement, MSPs can effectively navigate the evolving marketing landscape.
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Ransomware attacks have surged dramatically, particularly affecting small and mid-sized businesses (SMBs), which now experience ransomware in 88% of breaches. According to Verizon's 2025 data breach investigations report, ransomware was detected in 44% of over 12,000 data breaches, marking a 37% increase from the previous year. While the number of organizations paying ransoms has decreased, the FBI's report indicates that complaints related to ransom have risen by 9%, making it the top threat to critical infrastructure. The overall online crime losses surged by 33% in 2024, totaling $16 billion, with investment fraud linked to cryptocurrency accounting for the most significant financial losses.
A recent report from KeepAware highlights the security risks associated with employee use of web browsers in the workplace, revealing that over 70% of modern malware attacks originate from these unmonitored endpoints. Traditional security tools are ineffective at detecting threats within browsers, leading to increased vulnerabilities. Key findings show that 70% of phishing campaigns impersonate trusted platforms, and a significant portion of file uploads from company devices are directed to personal accounts without detection. This raises concerns about the basic security hygiene that many SMBs still lack, such as multi-factor authentication and unpatched systems.
Microsoft has announced a shift towards passwordless accounts by default, emphasizing the need for improved security practices. This change comes in light of significant security breaches, including one involving Defense Secretary Pete Hedgeseth, whose reuse of passwords across multiple accounts raised concerns about national security. Microsoft has dedicated substantial resources to strengthen its systems post-breach, migrating cryptographic keys and eliminating outdated systems. However, the underlying issue of human negligence remains a critical challenge, as advanced technology cannot compensate for poor decision-making and lack of user training.
Enable reported its first quarter 2025 results, showcasing a revenue of $118.2 million, reflecting a 3.9% year-over-year growth. Despite exceeding revenue guidance, the company experienced a net loss of $7.2 million, raising concerns about market saturation and pricing pressure in the managed services software ecosystem. The discussion highlights the importance of understanding the dynamics of the MSP market, where churn is sticky and expansion is slow. As the podcast concludes, listeners are encouraged to reflect on the implications of geopolitical and trade policies on tech supply chains and the necessity of modernizing security practices to mitigate risks
Four things to know today
00:00 Ransomware, Browser Risks, and Record Losses: 2025 Security Reports Point to a Failure of Fundamentals
04:11 Password Reuse, Passkey Hype, and Microsoft’s Security Reckoning: What the Latest Breaches Reveal About Culture and Complexity
07:49 Durable But Not Disruptive: N-able’s Q1 Results Reflect Sluggish MSP Software Growth and Operational Pressure
11:53 Tariffs, Tech Gaps, and Legal Risks: The Hidden Pressures Facing U.S. SMBs and Security Leaders
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Top-performing IT solution providers are experiencing record profitability, achieving over 19% adjusted profit margins for the fifth consecutive year, despite a slowdown in revenue growth. The latest report from Service Leadership indicates that while managed service providers (MSPs) saw revenue growth of only 7.1% in 2024, their adjusted earnings before interest, taxes, depreciation, and amortization (EBITDA) grew at a more robust rate of 13%. This trend highlights the importance of operational maturity and cost control as key drivers of profitability in the industry, suggesting that MSPs should focus on enhancing their operational processes rather than solely pursuing top-line growth.
The podcast also discusses the rising use of artificial intelligence (AI) tools among office workers, with nearly half utilizing tools not provided by their employers. This covert usage raises concerns about data privacy and compliance with company policies. A report from Ivanti reveals that 42% of employees are using AI in their daily tasks, a significant increase from the previous year. The discussion emphasizes the need for organizations to prioritize data quality and governance, as the responsibility for data modeling shifts to operational layers where real-time decisions are made.
Google is making significant changes to its search engine, introducing an AI Mode Search Engine tool that will provide AI-generated responses instead of traditional links. This shift could fundamentally alter how users access information, posing challenges for IT service providers and content creators who rely on traditional SEO strategies. The integration of AI into search engines raises questions about the future of content discovery and the potential erosion of Google's dominance as the default search engine, especially with Apple considering AI-driven search options for its Safari browser.
Arctic Wolf has announced an increase in its security operations warranty to $3 million, the largest in the industry, aimed at enhancing customer trust and positioning its endpoint security solutions as enterprise-grade. This move reflects a growing trend among vendors to share risk with clients, emphasizing the importance of trust in a competitive market. The podcast concludes by highlighting the need for IT service providers to adapt to these changes, focusing on shared risk and high assurance as key selling points in a rapidly evolving landscape.
Four things to know today
00:00 Top IT Providers Maintain 19%+ Profit Margins for Fifth Year as Valuations Soar
03:12 As Employees Go Rogue with AI, Poor Data and Bad Prompts Threaten Reliability and Trust
07:53 Google’s AI Push Redefines Information Discovery—Content Creators and IT Firms Brace for Fallout
12:18 With $3M on the Line, Arctic Wolf Turns Warranty into a Sales Weapon
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AI tools are increasingly leaking sensitive data, with a recent report revealing that 68% of organizations have experienced data leaks due to employees using artificial intelligence tools. Despite a high level of confidence among security leaders—90% believe their security measures are effective—more than half reported regular malware and phishing incidents linked to improper AI implementation. The report highlights a significant disconnect between perceived security and actual threats, with only 23% of organizations having established comprehensive AI security policies. This underscores the urgent need for tailored security protocols as AI technologies become more integrated into daily operations.
Business leaders are eager to harness the benefits of generative AI, yet many express uncertainty about their organizations' readiness for data and AI integration. A survey indicated that while 79% of leaders expect a competitive advantage from generative AI within the next 18 months, only 13% feel extremely confident in their data and AI maturity. Key challenges include data accuracy, AI integration issues, and ethical concerns surrounding governance and trust. Small businesses, in particular, report that AI has not met their expectations, with many believing they adopted the technology prematurely.
OpenAI's recent announcement that its nonprofit organization will continue to control its for-profit division raises questions about its commitment to its mission of ensuring that artificial general intelligence benefits all of humanity. Despite raising a record $40 billion in private funding, OpenAI is reportedly losing billions annually due to high operational costs. This situation highlights the tension between its mission-driven narrative and the financial realities of operating a tech company, emphasizing the need for IT services firms to diversify their vendor strategies and assess platform risks.
The podcast also discusses a troubling security breach involving U.S. Secretary of Defense Pete Hedgeseth, who reportedly used an unsecured internet connection to install a messaging application on Pentagon devices. This incident raises significant cybersecurity concerns and reflects a broader governance failure at high levels of government. The misuse of messaging apps within sensitive environments undermines efforts to enforce cybersecurity accountability in the private sector, making it harder for IT service providers to advocate for policy compliance among their clients. The episode concludes by emphasizing the importance of governance as a strategic risk mitigation tool in the face of evolving cybersecurity challenges.
Four things to know today
00:00 AI Adoption Outpaces Readiness: New Reports Show SMBs Struggle with Data, Security, and Value Realization
04:41 OpenAI Says It’s Nonprofit-First—But Billion-Dollar Burn Rates Tell Another Story
06:10 AI-First at Duolingo: What the Language App’s Automation Shift Reveals About Tech’s Changing Workforce Model
08:02 Defense Secretary’s Signal Slips Are a Signal Problem for Everyone’s Cyber Policies
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The U.S. job market shows resilience with the addition of 177,000 payrolls in April, despite a slight decline in IT roles as tech professionals exit the field. The unemployment rate remains low at 4.2 percent, but the IT sector has seen significant job losses, with over 10,600 positions cut in April alone. This trend is attributed to a cautious hiring environment influenced by increasing automation and economic policies, leading many IT professionals to leave the sector altogether. While demand for artificial intelligence roles is surging, the overall tech job market is struggling, raising concerns about the long-term implications of ongoing trade tensions and tariff impacts.
Major companies like General Motors and Delta Airlines have withdrawn their financial forecasts, signaling potential freezes in capital and operational spending, including IT initiatives. This shift in economic sentiment is prompting clients to focus on resilience and efficiency, leading IT service providers to rethink their offerings. Instead of traditional services, there is a growing need for solutions that address risk management and operational impacts. IT services firms are encouraged to deepen their understanding of client businesses and tailor their services accordingly to become trusted partners.
Earnings reports from tech giants such as Amazon, Microsoft, and Meta indicate a continued investment in data centers and AI infrastructure, despite rising costs due to tariffs. Microsoft reported a significant increase in capital expenditure and cloud revenue, while Google Cloud also experienced substantial growth. However, companies like IBM and Intel are facing challenges, with declining stock prices and weak forecasts. The overall landscape suggests that while hyperscalers are investing heavily, the economic conditions are creating a complex environment for IT service providers.
The Global Technology Industry Association has appointed Dan Wensley as its new CEO, a move seen as strategic for the organization as it seeks to innovate and expand its service offerings. Wensley’s extensive experience in the managed services space positions him well to address the needs of IT service providers. However, there are concerns that the association must avoid becoming merely a platform for vendor messaging and instead focus on delivering unique value to the industry. The challenges ahead will require tangible wins to build trust and relevance among smaller and mid-sized IT service firms.
Four things to know today
00:00 U.S. Adds Jobs in April, But IT Sector Shrinks as Tariff Pressure and Automation Reshape Hiring
05:16 Big Tech Earnings Show AI Spend Is Surging—But Tariffs and Cost Pressures Loom
10:20 Tariffs Reshape Tech Landscape: Cloud Thrives While SMBs and Traditional IT Struggle
13:13 New GTIA CEO Dan Wensley Has a Big Job: Make It Matter
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The Global Technology Industry Association (GTIA) stands at a pivotal moment, facing a profound transformation following the sale of its certification and training division. This transition presents a unique opportunity for GTIA to redefine its mission and solidify its role as a cornerstone of the IT industry. Rather than merely adjusting to changes in the technology landscape, GTIA must embrace a bold, redefined purpose that focuses on the business of delivering technology, including strategies, partnerships, and economic frameworks that facilitate how technology reaches customers.
One of the key challenges for GTIA is its identity and the perception that it represents the technology industry as a whole. The organization must shift its focus from being an industry standards group to becoming an association that empowers go-to-market partners, service providers, and vendors. With only 2,000 member organizations, GTIA's reach is limited compared to the vast number of providers and companies operating globally. To thrive, GTIA must actively redefine membership and engage with the broader industry, positioning itself as the central hub of the IT ecosystem.
To remain relevant, GTIA must also embrace digital transformation, moving away from outdated engagement models that rely on static reports and periodic conferences. By adopting a modern approach that includes real-time engagement, AI-driven insights, and digital-first collaboration, GTIA can become a dynamic intelligence network for technology delivery professionals. This transformation will allow GTIA to provide personalized, data-driven content and on-demand resources that align with the preferences of a younger, more digital-native workforce.
Finally, GTIA has the opportunity to lead in philanthropy and workforce development by moving beyond traditional grant processes and focusing on impactful initiatives. By leveraging its substantial endowment, GTIA can empower organizations that drive meaningful change in the industry. Establishing a platform for new ideas and diverse voices will further enhance GTIA's role as a thought leader, fostering innovation and proactive discussions that elevate the entire IT ecosystem. The time for GTIA to act is now, as it must choose to become a driving force in the rapidly evolving technology landscape or risk fading into irrelevance.
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Arvind Parthiban, CEO of Super Ops, discusses the company's growth strategy following a recent $25 million Series C funding round. With a focus on artificial intelligence (AI), Super Ops aims to enhance its platform for managed service providers (MSPs) by developing innovative features that streamline IT management. Parthiban emphasizes the importance of being close to customers, revealing plans to relocate the leadership team to the U.S. and expand into European markets. The company is committed to building a strong presence in the MSP sector, leveraging AI to transform service delivery.
Parthiban differentiates Super Ops' approach to AI from competitors by viewing it as a foundational element rather than a mere feature. He argues that while many companies are integrating AI functionalities, true differentiation lies in how these technologies are applied to solve real-world problems for MSPs. Super Ops has invested in a dedicated AI team in New Zealand, focusing on creating meaningful tools that enhance operational efficiency and service quality for its users.
The conversation also touches on the challenges of data access for AI development. Parthiban acknowledges that while Super Ops has a growing customer base, competitors with larger datasets may have an advantage. However, he believes that the company can still leverage its existing data and partnerships to create valuable AI-driven insights and automation tools. He asserts that the focus should not solely be on data volume but also on the quality and applicability of the AI solutions being developed.
Finally, Parthiban addresses concerns regarding Super Ops' marketing strategies, which some MSPs have described as aggressive. He defends the company's approach, likening it to common practices in the tech industry, while also expressing a desire to build trust within the MSP community. He clarifies that while the company is not currently monetizing its AI features, it plans to ensure that MSPs see tangible value before implementing any pricing changes. This strategy reflects a commitment to fostering long-term relationships with customers as the industry evolves.
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Dan Candee, CEO of Cork, discusses the innovative approach of combining software with insurance to provide cybersecurity solutions for managed service providers (MSPs) and their clients. Cork stands out in the cybersecurity landscape by validating the compliance of all client endpoints and offering a cyber warranty that provides financial protection. This model addresses the complexities of cybersecurity, where software vendors often avoid liability for failures, leaving businesses vulnerable. Cork aims to simplify the cybersecurity landscape, integrating with existing MSP tech stacks to ensure comprehensive protection.
The conversation delves into the challenges of managing financial risk in the cybersecurity sector. Candee explains that Cork's unique technology allows them to monitor and assess risks across all endpoints, providing a clear picture of compliance and security. This proactive approach helps MSPs maintain a secure environment for their clients, ensuring that they are prepared for potential cyber threats. The discussion highlights the importance of accountability and transparency in the cybersecurity ecosystem, emphasizing that Cork's model is designed to support MSPs in their efforts to protect their clients.
Candee also addresses the issue of human error in cybersecurity, noting that a significant percentage of incidents stem from mistakes made by individuals rather than technology failures. Cork's system not only identifies these risks but also provides a framework for compliance, ensuring that clients are aware of their security posture. By offering a warranty that covers incidents resulting from human error, Cork reinforces the idea that businesses have the right to survive cyber attacks, fostering a culture of security awareness.
Finally, the conversation touches on the evolving landscape of cyber insurance, which has been described as chaotic. Candee shares insights on how Cork collaborates with insurance companies to create a sustainable model that balances risk and profitability. He emphasizes the need for continuous improvement in cybersecurity practices and the integration of automation and AI to enhance efficiency. As the industry evolves, Cork remains committed to simplifying processes for MSPs and their clients, ensuring that they can navigate the complexities of cybersecurity with confidence.
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The discussion centers around the evolving landscape of technology roles, particularly in the context of AI and automation. Seth Robinson from CompTIA and Beth Pariseau from TechTarget share insights on the current demand for various IT job families, including software development, cybersecurity, and data management. They highlight that while there is a high demand for skilled professionals, companies are facing challenges in identifying specific skill gaps and adapting their workforce accordingly. The conversation emphasizes the need for organizations to invest in internal training and upskilling to bridge these gaps.
As AI technologies, particularly generative AI and AI agents, continue to develop, their impact on job roles is becoming increasingly significant. Beth discusses the integration of AI agents into development environments, noting that while they can enhance productivity, there is still skepticism about their long-term viability in production settings. The hype surrounding AI agents contrasts with the reality of their implementation, as many organizations are still grappling with the return on investment and practical applications of these technologies.
The conversation also touches on the concept of "vibe coding," where developers use AI tools to assist in coding tasks. While this approach can be beneficial for prototyping and citizen developers, both Seth and Beth agree that it is not yet suitable for production-level code. They express concerns about the potential skills gap that may arise if junior developers rely too heavily on AI-generated code without gaining the necessary foundational skills to evaluate and maintain it.
Finally, the discussion highlights the importance of accountability in AI usage, particularly in areas like identity and access management. As organizations rush to implement AI solutions, they must also consider the ethical implications and governance surrounding these technologies. The need for a skilled workforce that can navigate the complexities of AI and its integration into existing systems is paramount, as companies strive to balance innovation with responsibility.
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Alan Mosca, CTO of nPlan, discusses the transformative role of machine learning in construction project management. nPlan leverages historical data from large construction projects to create forecasts that help improve project execution. By analyzing how past projects were completed, NPLAN aims to shift the traditional mindset of project planning, which often relies on rigid schedules with fixed dates. Instead, the company focuses on modeling uncertainty and exploring various scenarios to better prepare for potential deviations from the plan.
The conversation delves into the core components of nPlan's technology, distinguishing between machine learning, algorithmic AI, and agentic AI. Mosca emphasizes that while machine learning is used to predict outcomes based on historical data, the real innovation lies in automating workflows to handle the complexity of large projects. This automation allows project managers to explore thousands of execution options, which would be impossible to analyze manually. The integration of AI agents into project management processes is framed as a means to enhance human decision-making rather than replace it.
Mosca also highlights the importance of transparency in machine learning models, noting that decision-making in uncertain environments requires a probabilistic approach. He draws parallels to weather forecasting, where probabilities guide expectations rather than definitive outcomes. This approach helps project managers understand the likelihood of various scenarios, enabling them to make informed decisions based on the data provided by nPlan's systems.
Finally, Mosca reflects on the challenges of implementing technology in the construction industry, particularly the need to motivate stakeholders to act on forecasts. He points out that human behavior often requires more than just data; personal experiences and contextual factors play a significant role in decision-making. By supporting project managers with AI-driven insights while respecting the nuances of human interaction, nPlan aims to foster better project outcomes in an industry that is often resistant to change.
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Kaseya has launched a series of AI-driven tools and policy changes at its Connect 2025 event, aimed at enhancing operational efficiencies for IT service providers. The Kaseya 365 Ops platform utilizes AI to help customers improve their operational efficiency, with early users reportedly saving an average of 160 hours per month, equivalent to the productivity of one additional technician. Additionally, Kaseya is introducing free-to-use Datto backup hardware for up to three devices per customer, significantly reducing upfront costs for partners. The relaunch of the Datto Alto 5, a 2TB encrypted backup device offered at the price of a 1TB unit, provides better value and security for small to medium-sized businesses.
SentinelOne, Huntress, and Microsoft have also made significant updates in cybersecurity and operational tools. SentinelOne unveiled its next-generation Purple AI Athena release, which automates critical processes such as threat triaging and investigation, while Huntress enhanced its managed identity threat detection and response solution to combat the rising threat of identity-based attacks. Microsoft announced that paid subscriptions will be required for its Windows Server 2025 hotpatching service, which allows administrators to install security updates without rebooting their servers, transitioning to a subscription model after June 30th.
Homeland Security Secretary Kristi Noem announced plans to refocus the Cybersecurity and Infrastructure Security Agency (CISA) on protecting critical infrastructure from sophisticated threats, particularly those posed by China. She criticized previous leadership for mission drift and emphasized the need for improved information sharing across government agencies. Additionally, the Take It Down Act has passed the House, mandating social media companies to remove flagged non-consensual sexual images within 48 hours, raising concerns about potential misuse and the impact on smaller platforms.
OpenAI has rolled back an update to its GPT-4.0 model due to concerns over overly flattering responses that compromised user trust. The company aims to refine its approach based on long-term user feedback, emphasizing the importance of accuracy and directness in AI interactions, especially for professionals in decision-making roles. This rollback serves as a reminder for IT leaders to ensure that AI-generated communications are truthful and not merely affirming, as the tone of AI can significantly shape trust in client relationships.
Four things to know today
00:00 Kaseya Connect 2025: AI Ops Push, Free Backup Hardware, and Fred Voccola’s Ongoing Presence Signal Business-as-Usual with a New Toolkit
04:14 SentinelOne’s AI Analyst, Huntress’s Identity Defense, and Microsoft’s Paid Patching
07:24 Noem Refocuses CISA on Infrastructure Threats as Congress Advances AI Image Takedown Law
10:29 OpenAI Walks Back GPT-4o Update After Sycophantic Shift, Raising Critical Questions for AI Use in IT Services
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Over half of employees are concealing their use of artificial intelligence (AI) tools from their employers, raising significant concerns about trust and compliance within organizations. A study by KPMG and the University of Melbourne found that 57% of employees admitted to hiding their AI usage, with 66% of these users not verifying the accuracy of AI-generated results. This lack of transparency poses risks related to data management and compliance, especially as nearly half of the respondents have shared sensitive business information on public AI platforms. The findings highlight a growing identity management crisis, as organizations grapple with the implications of unchecked AI adoption.
In the realm of customer service, a study revealed that while 42% of consumers believe AI can handle complex inquiries as effectively as humans, 51% reported receiving incorrect information from AI bots. Despite this, there is a notable increase in the number of customers successfully resolving issues through AI, with 63% expecting AI to become the primary mode of customer support. However, privacy and security concerns remain prevalent, with 70% of consumers expressing worries about these issues when interacting with AI technologies.
The podcast also discusses the evolving job landscape in AI, noting that the role of prompt engineer is becoming obsolete due to advancements in AI technology. Microsoft’s survey indicated that roles such as AI trainer and AI data specialist are now in higher demand. Additionally, while larger corporations are reaping the benefits of AI adoption, small and medium-sized businesses are struggling to keep pace, potentially missing out on significant economic advantages. This disparity underscores the need for tailored solutions to help smaller firms integrate AI effectively.
Finally, the episode covers recent developments in cybersecurity, including new offerings from Akamai and SureWeb aimed at addressing emerging threats in AI and browser security. Akamai's Firewall for AI provides multi-layered protection against cyber threats, while SureWeb's Defense X tools enhance browser security for managed service providers. The discussion emphasizes the critical need for specialized security measures as organizations increasingly rely on AI and browser-based applications. The episode concludes with a cautionary note regarding the importance of secure device decommissioning, as highlighted by USAID's recent policy change, which raises concerns about identity and access management in both public and private sectors.
Four things to know today
00:00 Trust Erodes as AI Usage Rises: Employees Hide Tools, Consumers Doubt Bots, and SMBs Fall Behind
06:29 Syncro Launches XMM—Think RMM, But Bigger, Smarter, and More Secure
08:22 Akamai and Sherweb Address Overlooked Risks in AI and Browser-Based Work Environments
10:57 USAID Stops Collecting Devices from Ex-Employees, Exposing Gaps in Endpoint Security and Offboarding
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AI is increasingly enhancing efficiency in cybersecurity operations, but human expertise remains essential. A recent report from Enable reveals that while AI tools can significantly reduce analysis time for security alerts, a staggering 86% of these alerts still require human validation. This highlights the ongoing need for skilled analysts in the cybersecurity field, emphasizing that AI cannot operate autonomously without human oversight. The report underscores the importance of combining AI capabilities with human expertise to provide comprehensive security solutions.
In Ireland, hiring in the IT and science sectors is experiencing a slowdown due to global economic uncertainties. Despite an overall increase in job vacancies, the latest Q1 jobs index indicates stagnation in these critical fields, reflecting a cautious approach among employers. The low unemployment rate and significant employment gains in 2024 contrast with the hiring freeze, suggesting that the volatility in the global economy is influencing hiring plans. This trend in Ireland may signal broader caution among multinational tech firms, particularly in sectors like cloud services and cybersecurity.
Microsoft is restructuring its AI sales strategy to simplify its offerings, consolidating its six distinct solution areas into three. This move aims to streamline marketing efforts and enhance sales training, reflecting the evolving landscape of customer needs in the AI era. The changes suggest that Microsoft's current AI sales efforts may not be performing as expected, indicating that IT services firms should not assume AI products will sell themselves. Instead, a focus on sales enablement and clear value propositions is essential for success in this complex market.
Blackpoint Cyber has launched a unified security platform called CompassOne, designed to enhance cybersecurity for organizations by integrating proactive and reactive measures. This platform aims to streamline operations and reduce costs while providing a comprehensive view of cybersecurity risks. Additionally, France and Germany have introduced a collaborative writing service called Docs, intended as a European alternative to Google Docs, emphasizing digital sovereignty. This initiative reflects a significant shift in how governments are becoming active players in the software ecosystem, potentially impacting IT service provision and vendor selection in Europe.
Four things to know today
00:00 Automation Accelerates Cybersecurity, Yet Human Oversight and Hiring Caution in Ireland Signal Global Tech Headwinds
04:07 AI Growing Pains: Microsoft Restructures Sales and Reintroduces Recall, Highlighting the Challenge of Selling AI Outcomes
06:46 Blackpoint Cyber Launches CompassOne to Unify Security Posture for MSPs, Targeting Risk Visibility and Maturity Proof
08:52 France and Germany Launch Docs to Boost Digital Sovereignty, Signaling New Opportunities for IT Services Firms
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Hunter Jensen, the founder and CEO of Barefoot Solutions, discusses the evolving landscape of artificial intelligence (AI) and its practical applications in business. Barefoot Solutions, a custom software development firm, has been at the forefront of technology innovations for over 20 years, adapting to trends from web development to machine learning and generative AI. Jensen emphasizes the importance of understanding specific use cases for AI, particularly in enhancing employee productivity and streamlining workflows. He highlights that while generative AI is currently a hot topic, traditional machine learning applications remain powerful tools for businesses.
Jensen shares insights into how generative AI can transform existing information into various formats, making it particularly useful for tasks like document generation and data querying. He points out that many organizations struggle with outdated data systems and governance, which can hinder their ability to leverage AI effectively. By focusing on employee workflows and increasing efficiency, businesses can grow without necessarily hiring more staff, thus driving revenue and reducing costs.
The conversation also delves into the importance of data governance and preparation for organizations looking to implement AI solutions. Jensen stresses that foundational data work is crucial for successful AI deployment, as poor data quality can lead to ineffective outcomes. He advocates for a strategic approach to data access, ensuring that employees have the right tools and permissions to utilize AI effectively while maintaining data security.
Looking to the future, Jensen predicts a trend toward specialization among AI models, as companies seek to differentiate themselves in a competitive market. He believes that while the current landscape may seem saturated, the demand for specialized AI solutions will grow, leading to more tailored applications for various industries. As the technology continues to evolve, Jensen is optimistic about the potential for AI to drive significant advancements in business operations and decision-making.
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This episode features a deep dive into the evolving landscape of managed services, focusing on the insights of industry experts Howard M. Cohen and Abraham Garver. The discussion centers around the significant shift towards service-oriented models within the managed service provider (MSP) sector, highlighting the importance of artificial intelligence (AI) and the ecosystems that are driving growth. Cohen emphasizes the three main categories of services that are currently profitable for MSPs: managed services, project services, and the emerging field of AI-driven solutions.
Cohen and Garver explore the challenges MSPs face in integrating AI into their offerings. While some MSPs are beginning to adopt AI technologies, many are still grappling with how to effectively implement these tools. Garver notes that the financial metrics of MSPs, such as EBITDA, remain largely unchanged despite the incremental benefits AI may provide. The conversation also touches on the potential commoditization of certain services, particularly in help desk operations, as AI technologies become more prevalent.
The experts discuss the competitive landscape, particularly how larger, private equity-backed MSPs may have an advantage in leveraging AI due to their resources. Smaller MSPs may struggle to keep pace, leading to a potential widening of the gap between them and larger players. Cohen argues that AI could serve as a great equalizer for smaller MSPs if they can effectively automate processes and reduce reliance on human resources.
Finally, the episode highlights the importance of peer groups and community support for MSPs looking to grow and adapt in this changing environment. Both Cohen and Garver agree that engaging with trusted peer networks can provide invaluable insights and strategies for navigating the complexities of the managed services market. The conversation concludes with a preview of an upcoming interview focused on practical applications of AI in enhancing productivity and streamlining workflows.
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IBM and Intel have recently reported their earnings, revealing significant challenges despite some positive figures. IBM exceeded earnings expectations with a revenue of $14.54 billion, but its net income fell sharply due to the U.S. government's cost-cutting measures, resulting in a loss of $100 million from canceled contracts. Meanwhile, Intel reported a net loss of $8 million, with stagnant revenues and a warning of potential layoffs as the company struggles to adapt to a competitive semiconductor market. Both companies face pressure to innovate and demonstrate value in a rapidly changing landscape.
In the fintech sector, Alternative Payments has successfully raised $22 million to enhance automation and accessibility for managed service providers (MSPs). The company aims to address the unique billing challenges faced by MSPs, which often deal with recurring billing and slow payment cycles. With plans for international expansion, Alternative Payments is focused on building a comprehensive financial services platform that can significantly improve processing times for its clients.
CyberVerify, a compliance platform developed by MSP Alliance, has announced enhancements to empower MSPs and software-as-a-service companies. The upgraded platform features a new user interface and a scoring model for measuring compliance maturity, along with an API for seamless integrations. These improvements aim to provide ongoing compliance visibility, moving away from traditional yearly audits, but the platform's success will depend on maintaining trust and independence in its scoring mechanisms.
The episode also highlights emerging trends in AI, with OpenAI introducing a lightweight version of its ChatGPT tool and a new open-source text-to-speech model from Nary Labs. These developments reflect a shift towards more localized and controllable AI solutions that prioritize user trust. Additionally, Microsoft's Work Trend Index report indicates a growing reliance on digital labor, emphasizing the importance of the human-to-AI agent ratio in organizational success. The episode concludes with a discussion on the simplicity and modularity of technology, as exemplified by Slate Auto's upcoming electric pickup truck, which aims to disrupt the automotive market with its minimalist design.
Four things to know today
00:00 Beneath the Earnings: IBM Faces Contract Fallout, Intel Shrinks While AI Still Lags—What MSPs Should Watch
05:32 From Cash Flow to Compliance: Two Platforms Aim to Automate the MSP Back Office—But Can They Deliver?
08:21 AI Goes Local: OpenAI, Dia, Meta, and LinkedIn Signal Shift Toward Speed, Trust, and Human-Like UX
11:46 Workforce Robots and Bare-Bones Pickups? This Week, Simplicity Steals the Show
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Maryland has introduced a new 3% sales tax on data and information technology services, set to take effect on July 1, 2025. This legislation expands the definition of taxable services to include essential IT offerings such as cloud storage, IT consulting, and cybersecurity. Experts warn that this tax could lead to increased costs for businesses, potentially discouraging innovation and prompting some to relocate to states with lower tax burdens. The implications of this tax extend beyond Maryland, signaling a potential trend where states may increasingly treat digital infrastructure as a taxable utility.
The introduction of this tax is seen as a precedent that could influence other states to follow suit if Maryland's implementation does not face significant pushback. Managed Service Providers (MSPs) and IT vendors will need to adapt to the new landscape, as the tax could compress margins and impact client retention. Businesses may need to communicate effectively with clients about the reasons for price increases and demonstrate the value of their services to justify these hikes. Additionally, the complexity of compliance with the new tax regulations will require providers to ensure their billing systems can handle the nuanced categorization of services.
In a related development, Microsoft has launched the Wave 2 spring release of its Microsoft 365 Copilot, which includes new features aimed at enhancing productivity through advanced AI capabilities. This update introduces an Agent Store for integrating third-party applications and tools that facilitate better management of AI agents. The enhancements signal Microsoft's commitment to embedding AI deeper into daily workflows, positioning Copilot as a platform that could redefine how work is conducted in organizations.
Furthermore, Cynomi has secured $37 million in funding to enhance its cybersecurity platform, focusing on developing agentic AI capabilities. This investment reflects a broader shift in the cybersecurity market towards strategic, continuous security solutions rather than merely providing tools. As demand for such services grows, MSPs must adapt to meet the evolving needs of their clients, moving towards outcome-based and intelligent security solutions. The podcast emphasizes the importance of advocacy within the MSP community to influence future legislation and avoid being treated as commoditized services.
Three things to know today
00:00 Maryland’s New 3% Sales Tax on IT Services Signals Broader Shift Toward Taxing Digital Infrastructure
05:58 Microsoft Expands 365 Copilot With AI Agents, Cross-App Search, and Agent Store in Major Spring Update
08:22 Cynomi Secures $37M Series B to Drive Agentic AI in Cybersecurity, Riding 3x ARR Growth and Rising MSP Demand
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Zendesk has made a significant shift in its pricing model by moving away from traditional seat licenses to an outcome-based pricing structure. This change, articulated by CEO Tom Eggemeier, means that customers will only pay when an AI agent successfully resolves a business problem. This approach aligns with a broader industry trend towards consumption-based pricing, where costs are directly linked to the value delivered rather than the number of licenses or usage. As organizations increasingly adopt AI technologies, this model could reshape the software landscape, pushing providers to rethink their value propositions and focus on delivering tangible business outcomes.
The Cybersecurity and Infrastructure Security Agency (CISA) is facing challenges as two high-ranking officials resign amid budget cuts that threaten to reduce its workforce by nearly 40%. The agency's Secure by Design initiative, aimed at enhancing software security, may be impacted by these changes, raising concerns about the future of national cybersecurity efforts. Additionally, CISA has halted the use of certain threat-hunting tools, which could further hinder its ability to address cyber threats effectively. The situation highlights the critical need for managed service providers (MSPs) to adapt their business models to incorporate security measures that align with evolving regulatory and customer demands.
Kaseya and other companies are introducing AI-driven tools designed to enhance IT management and cybersecurity for managed service providers. Kaseya's Spring 2025 release includes features that automate workflows and improve user experience, while Cork Protection has launched a tool to help MSPs quickly assess cyber insurance policies. These innovations reflect a growing trend in the industry to leverage AI for operational efficiency and improved service delivery. As MSPs adopt these technologies, they can better position themselves to meet client needs and navigate the complexities of cybersecurity.
OpenAI has partnered with The Washington Post to enable ChatGPT to summarize and link to the newspaper's reporting, marking a significant development in the relationship between AI and journalism. This collaboration aims to enhance the quality of information provided to users while raising questions about copyright and the reliability of AI-generated content. Despite OpenAI's advancements in research capabilities, concerns remain about the accuracy of AI in complex tasks. The partnership underscores the ongoing tension between the demand for high-quality information and the challenges of integrating AI into content creation and dissemination.
Four things to know today
00:00 Zendesk Drops Per-User Pricing—Now It’s Pay When AI Gets the Job Done
03:56 Cyber Shakeup: CISA Faces Staff Exodus and Tool Loss While Pentagon Tightens Software Security Standards
06:52 From Cyber Orchestration to Frontline AI: New Releases Highlight MSP-Centric Innovation Across the Ecosystem
10:35 As OpenAI Partners with Major Newsrooms, Benchmark Reveals Deep Research Still Struggles with Accuracy
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Ransomware attacks targeting small and medium-sized businesses (SMBs) have reached alarming levels, with a recent UK government survey revealing that 1% of organizations reported such incidents, affecting approximately 19,000 entities. This marks a significant increase from the previous year, highlighting a troubling trend where nation-state actors are increasingly focusing on SMBs due to their often inadequate cybersecurity measures. The survey also indicates a decline in board-level cybersecurity responsibility, with only 27% of businesses having a cyber specialist on their board, down from 38% four years ago. As the frequency of ransomware incidents decreases, the cost per incident is rising, emphasizing the need for resilience-focused security measures.
In addition to ransomware, a vulnerability in Google's OAuth system has been exploited by phishers to create sophisticated attacks that mimic legitimate emails from Google. This DKIM replay phishing attack allows hackers to bypass security checks, making it difficult for users to detect scams. A notable case involved a developer receiving a fraudulent email that appeared to be a legitimate security alert. This incident underscores the importance of updating security awareness training, as traditional methods may not adequately prepare users for such advanced phishing techniques.
Another significant security concern arose from a flaw in Gladinet's Centristack file-sharing platform, which allows remote code execution due to a deserialization issue linked to hard-coded cryptographic keys. This vulnerability has already been exploited in multiple cases, raising alarms within the cybersecurity community. Gladinet has advised customers to upgrade or change their keys to mitigate potential threats. Additionally, Microsoft acknowledged a flaw in its Intune device management tool that inadvertently allowed unauthorized Windows 11 upgrades, prompting organizations to revert affected devices.
On a different note, Wikipedia has partnered with Kaggle to create a machine-readable dataset of its content for training AI models, addressing the challenges posed by content scraping. This initiative aims to manage the rising costs associated with non-human traffic while protecting contributors' rights under Creative Commons licensing. Meanwhile, concerns have emerged regarding the impact of AI on human intelligence, with studies indicating that reliance on AI tools may inhibit critical thinking skills, particularly among younger users. As organizations navigate the complexities of AI integration, the need for resilient systems that can adapt to these changes becomes increasingly critical.
Four things to know today
00:00 Ransomware Evolves: Targeting Improves, Board Accountability Wanes, and SMBs Face Growing Geopolitical Risk
03:32 Secure by Default? Not This Week — Google, Microsoft, and Gladinet Say Otherwise
07:32 Wikipedia Feeds the AI Beast—But Wants to on Its Own Terms
10:04 AI Overload: How Education, Cognitive Skills, and Enterprise Strategy Are Buckling Under Pressure
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Small to medium-sized businesses (SMBs) are increasingly turning to third-party service providers to enhance their capabilities in artificial intelligence (AI) and hybrid cloud solutions. A recent Forrester report, commissioned by Crayon, indicates that 31% of surveyed leaders from Australia, New Zealand, India, and Southeast Asia plan to combine in-house teams with external providers to improve their AI capabilities within the next year. The report highlights a significant interest in AI, with 83% of respondents experimenting with free AI tools, although many are still in the exploration phase rather than implementation. Additionally, 87% of businesses are increasing their budgets for third-party services, signaling a shift towards advisory and pilot projects rather than traditional managed services.
In Europe, there is a growing trend among customers to seek alternatives to U.S. cloud service providers due to concerns over reliability, pricing, and data security. Discussions at the recent KubeCon EU event revealed a tripling of inquiries for local cloud solutions, with companies like NextCloud gaining traction. The dominance of major players like Amazon Web Services, Microsoft, and Google, which control about 70% of the European cloud market, is being challenged as organizations question their control over data and consider a transition to trusted local providers.
Meanwhile, U.S. manufacturing sentiment is declining, with many manufacturers bracing for recession-like conditions amid ongoing trade tensions. Surveys indicate a significant drop in optimism among factory owners, with the New York Federal Reserve reporting one of the lowest outlooks in over two decades. Although manufacturing output saw a slight increase in March, the overall landscape remains volatile, with future hiring intentions at their lowest since 2016. This juxtaposition of rising output against declining sentiment underscores the complexities facing the manufacturing sector.
Lastly, Synology is tightening its grip on hardware by implementing restrictions on the use of third-party hard drives in its future network-attached storage devices. Starting in 2025, only Synology-branded drives and those certified by the company will be supported for full functionality. This move raises concerns about vendor lock-in, particularly for managed service providers (MSPs) who have relied on Synology for its reliability and ease of use. Additionally, a cautionary tale emerges from U.S. Defense Secretary Pete Hegseth's misuse of Signal for sharing sensitive military information, highlighting the importance of operational security and the need for a strong cybersecurity culture within organizations.
Three things to know today
00:00 Tech Tides Are Shifting: SMBs Want Advice, Europe Wants Control, and U.S. Industry Feels the Strain
05:58 Hard Drives Locked Out: Synology Tightens the Rules, and MSPs Might Rethink Their NAS Game
07:32 He Did It Again: Hegseth’s Signal Habit Raises the Stakes for Cybersecurity Culture
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Jason Willis Lee, a specialized medical translator, discusses the impact of AI on the translation industry, particularly in the medical field. With a background in medicine and extensive experience in translating clinical trials, medical reports, and academic research, he has witnessed firsthand the disruption caused by AI technologies. While machine translation tools like Google Translate and DeepL have improved significantly, they still struggle with nuances and specialized terminology, which are crucial in medical translation. As a result, Willis Lee emphasizes the importance of human oversight in the translation process, particularly through post-editing of machine-generated content.
The conversation delves into the evolving landscape of the translation industry, where generalist translators are increasingly being squeezed out due to the rise of AI. Willis Lee notes that many translators are facing reduced income and job opportunities, particularly those who do not specialize in niche areas. He advocates for the necessity of niching down to survive in this changing environment, suggesting that specialized translators in fields like medical translation and linguistic validation will have better prospects than generalists.
Willis Lee also shares insights into his own career trajectory, highlighting the importance of investing in professional development and adapting to industry changes. He discusses the shift from high-volume, low-cost translation work to low-volume, high-value projects, encouraging aspiring translators to specialize early in their careers. He believes that those who can effectively leverage AI tools while maintaining a human touch will thrive, as they can offer a hybrid service that combines efficiency with quality.
Finally, he reflects on the opportunities that AI presents, arguing that it can enhance productivity and create new revenue streams for translators. By diversifying their services and exploring areas like consulting, affiliate marketing, and podcasting, translators can adapt to the changing landscape and find success. Willis Lee's perspective underscores the importance of resilience and innovation in navigating the challenges posed by AI in the translation industry.
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The podcast features a discussion on the intersection of artificial intelligence (AI), law, and ethics, with insights from attorney Brad Gross and AI governance expert Juliette Powell. As AI becomes increasingly integrated into the services provided by managed service providers (MSPs) and technology companies, the risks associated with compliance and unintended bias are growing. The conversation explores how businesses can navigate legal pitfalls while developing responsible and transparent AI strategies, emphasizing the importance of accountability and ethical considerations in AI deployment.
Juliette Powell highlights the need for organizations to establish AI governance frameworks that are adaptable to evolving technologies. She questions the notion of what is considered "ethically sound" and emphasizes the importance of understanding the organizational culture and the people using AI tools. The discussion reveals that many employees do not utilize AI tools effectively, leading to gaps in implementation and understanding. This sets the stage for a deeper exploration of the responsibilities that organizations must take on as they integrate AI into their operations.
Brad Gross addresses the legal implications of AI, particularly concerning privacy and intellectual property. He stresses that while MSPs can delegate tasks to AI, they cannot delegate responsibility. This means that organizations must maintain a human element in their AI strategies to mitigate risks. The conversation also touches on the current lack of comprehensive laws governing AI in the U.S., with a focus on the need for transparency and disclosure regarding data usage in AI systems.
The episode concludes with a discussion on the importance of accountability within organizations. Both experts agree that having a designated individual or team responsible for AI governance is crucial for success. They emphasize that MSPs should manage client expectations by clarifying the shared responsibilities in AI compliance. This collaborative approach is essential for navigating the complexities of AI integration and ensuring that organizations can leverage technology effectively while adhering to legal and ethical standards.
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A federal judge has ruled that Google acted illegally to maintain a monopoly in online advertising technology, which could lead to significant changes within the company. The ruling, made by Judge Leone Branchima of the U.S. District Court for the Eastern District of Virginia, found that Google unlawfully built dominance in the ad tech market, impacting tools used by publishers and the software facilitating advertising transactions. This decision is part of a broader regulatory effort to rein in the power of major tech companies, with the Justice Department also targeting Apple and Amazon for similar practices. Google, which holds an 87% market share in ad selling technology, plans to appeal the ruling, asserting that its ad tools are beneficial for publishers.
The implications of this ruling extend beyond Google itself, as it directly affects the marketing and customer acquisition strategies of IT service providers (MSPs) that rely on Google's advertising infrastructure. The court's decision could trigger a lengthy appeals process, and any operational changes may take years to implement. However, the ruling marks a significant moment for Google, indicating that its business practices may soon face substantial scrutiny and potential restructuring.
In addition to the Google ruling, the podcast discusses various new tools and technologies aimed at enhancing cybersecurity and compliance for MSPs. Notable announcements include Google’s launch of a new security platform called Google Unified Security, which integrates various security features into a single solution, and HPE Aruba Networking Central's expanded cloud features for managed service providers. These developments highlight the increasing focus on integrated AI-enhanced and compliance-ready security solutions, emphasizing the need for MSPs to align these tools with real client needs rather than simply adopting them as product features.
The episode also explores Apple's innovative approach to artificial intelligence, which prioritizes user privacy by utilizing synthetic datasets for training AI models. This method allows Apple to refine its AI outputs while keeping user data on the device, aligning with privacy regulations. The podcast concludes by addressing the evolving landscape of IT service delivery, urging providers to reconsider outdated technologies and prepare for the integration of AI in their operations, while also emphasizing the importance of security and compliance in this transition.
Four things to know today
00:00 Google Loses in Court— And That Could Matter for How MSPs Market Themselves
03:39 AI, Compliance, and a Lot of New Toys—But Are These the Tools Your Clients Actually Need?
06:34 Can Privacy-First AI Win? Apple’s New Approach Dares to Be Different
08:23 Old Tech Out, Smart AI In: What MSPs Need to Rethink Before It’s Too Late
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The U.S. government has renewed funding for the Common Vulnerabilities and Exposures (CVE) Program, a critical database for tracking cybersecurity flaws, just hours before its funding was set to expire. Established 25 years ago, the CVE program assigns unique identifiers to security vulnerabilities, facilitating consistent communication across the cybersecurity landscape. The renewal of funding comes amid concerns that without it, new vulnerabilities could go untracked, posing risks to national security and critical infrastructure. In response to the funding uncertainty, two initiatives emerged: the CVE Foundation, a nonprofit aimed at ensuring the program's independence, and the Global CVE Allocation System, a decentralized platform introduced by the European Union.
In addition to the CVE funding situation, Oregon Senator Ron Wyden has blocked the nomination of Sean Planky to lead the Cybersecurity and Infrastructure Security Agency (CISA) due to the agency's refusal to release a crucial unclassified report from 2022. This report details security issues within U.S. telecommunications companies, which Wyden claims represent a multi-year cover-up of negligent cybersecurity practices. The senator argues that the public deserves access to this information, especially in light of recent cyber threats, including the SALT typhoon hack that compromised sensitive communications.
The cybersecurity landscape is further complicated by significant layoffs at CISA, which could affect nearly 40% of its workforce, potentially weakening U.S. national security amid rising cyber threats. Recent cuts have already impacted critical personnel, including threat hunters, which could hinder the agency's ability to share vital threat intelligence with the private sector. Meanwhile, the Defense Digital Service at the Pentagon is facing a mass resignation of nearly all its staff, following pressure from the Department of Government Efficiency, which could effectively shut down the program designed to accelerate technology adoption during national security crises.
On the technology front, OpenAI has released new AI reasoning models, O3 and O4 Mini, but notably did not provide a safety report for the new GPT-4.1 model, raising concerns about transparency and accountability in AI development. The lack of a safety report is particularly alarming as AI systems become more integrated into client-facing tools. Additionally, SolarWinds Corporation has been acquired by Ternerva Capital, prompting managed service providers (MSPs) to reassess their dependencies on SolarWinds products and consider the implications for product roadmaps and support guarantees.
Four things to know today
00:00 From Panic to Pivot: U.S. Saves CVE Program at the Eleventh Hour
04:17 A Cybersecurity Meltdown: One Senator Blocks, Another Leader Quits, and a Whole Pentagon Team Walks Out
08:54 OpenAI Just Leveled Up AI Reasoning—But Left Out the Fine Print
11:45 SolarWinds Is Private Again: What That Means for MSPs Watching the Roadmap
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Peter Kujawa from Service Leadership discusses the findings of the 2025 Annual IT Solution Provider Compensation Report, focusing on the trends in wage inflation and employee retention within the managed service provider (MSP) sector. The report reveals that wage inflation peaked in 2022 but has since improved, largely due to the cooling off of the remote work trend and significant layoffs in the tech industry. This shift has led to a more stable job market, particularly in the U.S. and Australia, while Europe continues to experience stubborn wage inflation.
The conversation also delves into the current state of remote work, revealing that only 9.6% of employees are working fully remotely, while 42.6% are exclusively in the office. Kujawa notes that hybrid work models are likely to persist, especially among national and international MSPs. The data indicates that companies that maintained remote work longer faced more challenges when transitioning back to the office, highlighting the importance of flexibility in modern work environments.
Retention rates are another critical focus, with the report indicating that employees with one to three years of experience have a significantly higher turnover rate compared to those with eight years or more. Kujawa emphasizes the importance of structured onboarding and mentorship programs to improve retention, particularly for new employees and managers. He points out that investing in training and support for new managers is equally crucial, as their turnover rates are alarmingly high.
Finally, the discussion touches on the relationship between employee retention and profitability. The report shows that the best-performing MSPs tend to pay lower salaries but offer higher performance-based incentives, creating a more enjoyable work environment. This trend suggests that MSPs need to rethink their compensation structures, focusing on performance pay and aligning incentives with factors that employees can control, such as productivity and customer satisfaction, rather than broader financial metrics like EBITDA.
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AI-powered code generation tools are raising significant security concerns within the software supply chain. Recent research indicates that a notable percentage of package suggestions from both commercial and open-source models are non-existent, a phenomenon referred to as "hallucination." This issue allows malicious actors to exploit these fictitious package names by uploading harmful software to package registries, a tactic known as slop-squatting. Experts emphasize the importance of manual verification and the use of dependency scanners to mitigate these risks, highlighting that developers must rigorously test AI-generated code in isolated environments before deployment.
In the tech industry, Intel has made headlines by selling a 51% stake in its programmable chip business, Altera, to private equity firm Silverlake for $4.46 billion. This decision comes after Intel's acquisition of Altera for $16.7 billion in 2015, reflecting a significant drop in valuation. The move is part of a broader strategy to sharpen focus and strengthen the company's balance sheet amid ongoing challenges in the semiconductor market. Despite retaining a minority stake in Altera, Intel's actions raise questions about its ability to compete effectively in critical areas like AI-optimized silicon.
Another pressing issue is the impending reduction of the maximum lifespan for SSL and TLS certificates, which will be cut to just 47 days by 2029. This change, supported by major tech companies, aims to enhance digital security by minimizing risks associated with compromised certificates. The transition will require automated and integrated certificate management solutions to keep pace with the new renewal cycles, emphasizing the need for proactive risk management in the evolving threat landscape.
Lastly, the reinstatement of tariffs on electronics, including smartphones and laptops, is set to impact the tech industry significantly. The U.S. government aims to encourage domestic manufacturing, but the unpredictability of trade policies complicates planning for businesses. As companies navigate these challenges, they must adopt flexible strategies that account for ongoing volatility in the supply chain and procurement processes, ensuring they remain responsive to changing market conditions.
Four things to know today
00:00 Copy, Paste, Compromise? Why AI Code Suggestions Could Lead to Big Security Problems
04:45 Altera Is Out, $8.75B Is In—But Intel’s Chip Future Is Still in Question
06:46 Got 47 Days? Why Your SSL Certificates Just Got a Whole Lot Needier
08:14 One More Time with Feeling: Tech Tariffs Are Back, and the Forecast Is Still Chaos
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The podcast discusses the significant impact of recent tariff policies on the technology sector and small businesses in the U.S. Consumer sentiment has sharply declined, with a notable 11% drop reported in April, driven by fears of rising inflation and economic uncertainty. The Trump administration's decision to exempt certain electronics from new tariffs has not alleviated concerns, as many CIOs are pausing IT projects due to budget disruptions. This uncertainty is expected to trickle down to mid-market IT and small to medium-sized businesses (SMBs), leading to deferred spending and hiring freezes.
Small businesses are particularly feeling the strain, as highlighted by the National Federation of Independent Business (NFIB), which reported a decline in its Small Business Optimism Index. Business owners are increasingly worried about the economic climate, with many citing taxes and labor quality as primary concerns. A Reddit thread among small business owners revealed fears of significant price increases due to tariffs, with some reporting staggering import fees that could jeopardize their operations. This sentiment reflects a broader trend of panic among small businesses, which are core customers for many service providers.
The podcast also touches on the intersection of politics and cybersecurity, particularly in light of recent executive orders signed by President Trump targeting former officials and a cybersecurity firm. The actions have created a chilling effect within the cybersecurity industry, with many organizations hesitant to speak out against government actions due to fears of retaliation. This situation raises concerns about the neutrality of the cybersecurity sector and the potential for political pressures to influence technology decisions.
Finally, the discussion shifts to cloud spending, which has exceeded initial budgets for many CIOs. Despite the overspend, a majority of respondents in a recent survey reported net savings from cloud adoption, indicating that the value proposition remains intact. Managed service providers (MSPs) are positioned to help organizations optimize their cloud investments and manage costs effectively. The podcast emphasizes the need for providers to adapt to the changing landscape, offering strategic guidance and support to clients navigating these turbulent times.
Four things to know today
00:00 Tariffs Up, Sentiment Down: Why Tech Spend May Be the Next to Stall
05:22 Small Businesses Are Hurting—and MSPs Need to Help More Than Ever
09:42 Politics Meets Cybersecurity as Trump’s Orders Stir Fear and Silence
12:46 CIOs Blow Past Cloud Budgets, Giving MSPs a Bigger Seat at the Table
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David Lincoln from Rosendin discusses the development of an innovative autonomous robot designed for solar panel installations. The robot, which features a robotic arm mounted on a track-mounted chassis, was conceived to address the labor-intensive and physically demanding nature of installing heavy photovoltaic (PV) modules. The idea originated after Lincoln observed robotic arms in a PV module manufacturing facility, leading to a collaboration with an R&D team to create a prototype that could operate autonomously, significantly reducing the need for human labor while enhancing safety and efficiency on solar farms.
The autonomous robot operates alongside two carriers that transport the solar panels, allowing for a streamlined installation process. As one carrier is emptied, the robot can switch to the other, ensuring a continuous workflow. This system not only reduces the number of workers needed on-site—from a typical crew of four to just two—but also minimizes the physical strain on workers who would otherwise have to lift and transport heavy modules. The robot's design incorporates safety features such as emergency stop buttons and sensors to prevent accidents, making it a valuable addition to the workforce rather than a replacement.
Lincoln emphasizes that the goal of the robot is to complement human workers rather than replace them. The technology allows for a more efficient installation process, which can lead to significant time and cost savings on large-scale solar projects. The robots are designed to operate in remote locations, where labor can be scarce, and their autonomous capabilities help mitigate logistical challenges associated with transporting workers to and from job sites.
Looking ahead, Lincoln envisions further applications for the technology, including potential partnerships with major manufacturers to mass-produce the robots for broader use in the industry. The team is also exploring additional functionalities, such as integrating ground-penetrating radar or mowing capabilities into the carriers. By continuously refining the technology and seeking new opportunities, Rosendin aims to remain at the forefront of innovation in the renewable energy sector.
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The latest market turbulence has raised concerns about the impact of tariffs on business deals and the potential for artificial intelligence (AI) to serve as a lifeline for companies striving to do more with less. With tariffs on Chinese goods recently increased to 125% and a 90-day pause on other tariffs, the uncertainty in the market is palpable. Industry experts Jay McCall and Karl Palachuk discuss the implications of these changes, emphasizing the need for IT solution providers to adapt their strategies and focus on client relationships during these challenging times.
Karl highlights the importance of becoming a trusted advisor to clients, especially during economic downturns. He encourages providers to engage in regular conversations with their clients to understand their needs and concerns. This proactive approach can help businesses navigate the current landscape, as some clients may be looking to invest in technology to gain a competitive edge when the market stabilizes. Jay echoes this sentiment, drawing parallels to past economic crises and noting that while some projects may be delayed or canceled, opportunities for digital transformation, particularly in AI, may arise.
The discussion also touches on the risks associated with standardization in pricing and hardware delivery. As supply chain issues become more pronounced, the reliance on standardized hardware may become a liability for managed service providers (MSPs). Instead, the experts suggest focusing on the outcomes and results that clients desire, rather than the specific systems used to achieve those results. This shift in perspective could allow MSPs to remain competitive and relevant in a rapidly changing environment.
Finally, the conversation emphasizes the need for flexibility in business models as uncertainty looms. While clients may seek shorter contracts or more adaptable pricing structures, providers are cautioned against lowering prices to compete. Instead, maintaining the value of services and fostering strong client relationships will be crucial for MSPs to weather the storm and emerge stronger when the economy rebounds.
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Microsoft is rolling out a preview of its new feature called Recall, which captures screenshots of user activity on CoPilot Plus PCs. This feature, initially intended for launch alongside CoPilot Plus PCs, faced delays due to security concerns. Users must opt-in to save snapshots with Recall and can pause the feature at any time. This development raises important questions about data ownership and how organizations should approach the use of scraped data, especially as automated bots increasingly threaten the sustainability of open-source projects like Wikimedia.
The podcast also discusses the impact of tariffs on IT budget planning, with IDC lowering its projected growth in global IT spending for 2025 from 10% to 5%. Many companies are experiencing uncertainty in their budgets, leading to spending cutbacks. CIOs are advised to prepare for various potential tariff scenarios, particularly as technology prices for devices are expected to be affected. The ongoing cuts in federal jobs are also impacting Managed Service Providers (MSPs), prompting them to diversify their client bases and adapt to changes in the federal market.
In the cybersecurity realm, CyberFox has announced a strategic integration with Synchro to enhance security and operational efficiency for MSPs. This partnership aims to simplify security tools for providers, allowing them to increase security without sacrificing efficiency or budget. Additionally, Cohesity has expanded its partnership with Google Cloud to improve cyber resilience and data insights for organizations facing cyber threats, emphasizing that cybersecurity is becoming an essential infrastructure rather than an add-on.
The episode concludes with insights from the 2025 AI Index, highlighting advancements in AI model efficiency and a notable increase in AI incidents. The report indicates a growing divide in AI optimism between the U.S. and China, with significant investment in AI continuing in the U.S. The discussion also touches on the importance of backward compatibility in Wi-Fi technology, illustrating how innovation and stability are crucial for modern IT services. The podcast encourages listeners to consider how to implement guardrails for customers while leveraging stability as a competitive differentiator.
Four things to know today
00:00 Web Bots Are Taking Your Data—And Now Recall Wants to Watch Too
03:23 IDC Slashes IT Growth Forecast Over Tariffs While MSPs Grapple with Federal Market Contraction
06:34 Security’s Getting Easier to Buy—But Harder to Sell as Strategy
08:49 AI Innovation and Wi-Fi Stability: The Twin Pillars of Modern IT Strategy
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Tariff whiplash has led to a significant surge in hardware shipments, particularly in the PC market, as manufacturers rush to deliver products ahead of impending tariffs. In the first quarter of 2025, PC shipments in the United States increased by 9.4%, with notable growth in both notebook and desktop shipments. Companies like Lenovo and HP have ramped up their shipments to the U.S. in anticipation of cost hikes, while a recent Canalys poll indicates that many small and mid-sized business customers are unaware of the end of support for Windows 10, which could lead to higher costs when they refresh their PC fleets. The potential reimposition of tariffs could significantly impact consumer demand, forcing prioritization of essential spending.
Amidst these developments, Google has introduced Google Workspace Flows, a tool designed to automate complex processes using artificial intelligence. This feature allows users to create custom workflows without coding, enhancing productivity. Additionally, Anthropic has launched a premium tier for its AI service, Claude, aimed at power users who require higher usage limits. Dell has also announced updates to its storage and server lines to better support AI workloads, indicating a broader trend of integrating AI into business operations.
Cybersecurity remains a critical concern, with a report from WatchGuard Technologies highlighting a 94% increase in network malware detections. This surge reflects the growing sophistication of cybercriminals, who are shifting from volume-based attacks to more precise and targeted strategies. The report emphasizes the need for proactive cybersecurity measures as traditional defenses are increasingly challenged by evolving tactics. Providers must adapt their responses to this new landscape, focusing on navigating complexity for their customers.
The podcast also discusses the evolving business models of partners in the IT sector, with a significant shift towards services rather than hardware sales. A Canalys survey indicates that hardware will only account for 13% of profitability by 2025, as partners increasingly seek profit-rich services like consulting and managed services. This evolution suggests that the future of IT sales will hinge on wrapping hardware with services, lifecycle management, and AI integration, rather than solely reselling products. The current surge in hardware sales is seen as a reaction to policy uncertainty, with long-term strategies needing to pivot towards recurring services and consultative models.
Three things to know today
00:00 Tariff Whiplash Drives Hardware Surge, But Canalys Finds Partners Pivoting to Services for Long-Term Growth
07:07 AI Means Business Now—Google Automates Workflows, Anthropic Boosts Power Users, and Dell Powers It All
09:59 Hackers Get Smarter, Not Louder: WatchGuard Warns of a Shift from Malware Volume to Malware Precision
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Experts in artificial intelligence (AI) express optimism about its potential, yet public sentiment reveals a significant trust gap, with many feeling anxious and lacking control over AI's role in their lives. A recent survey indicates that while 79% of Generation Z engages with AI tools, only 27% are hopeful about their benefits. This disconnect is further emphasized by Shopify's new hiring policy, which requires employees to justify why they cannot use AI for their tasks before seeking additional resources. This shift reflects a broader trend in the tech industry, where AI adoption is becoming a mandate, despite public skepticism.
Cisco's 2025 Data Privacy Benchmark Study highlights the growing complexity of privacy issues as organizations increasingly rely on AI. The study shows that 86% of privacy professionals support legislation that enhances privacy, and 96% believe that investments in privacy yield positive returns. However, concerns about the risks associated with generative AI persist, emphasizing the need for organizations to align their data governance and AI initiatives to build consumer trust. This integration of privacy into AI strategies is crucial for long-term customer relationships.
A recent incident involving a journalist's accidental access to a sensitive military group chat underscores the vulnerabilities of consumer technology in government operations. The error was attributed to a Siri feature that mistakenly updated contact information, leading to a significant breach of operational trust. This incident serves as a reminder of the potential consequences when AI assistance is not properly managed, highlighting the importance of maintaining security protocols in sensitive environments.
In the realm of cloud technology, Nerdio has launched an updated management platform aimed at enhancing the efficiency of Microsoft Cloud services. The new version introduces advanced tools for planning, migration, and cost optimization, addressing the growing demand for better management capabilities. Meanwhile, Enable has enhanced its platform to improve cyber resiliency for Microsoft Cloud users, incorporating machine learning to monitor user behavior and detect anomalies. These developments reflect a broader trend of integrating advanced technologies to optimize cloud management and security, emphasizing the need for ongoing innovation in the industry.
Four things to know today
00:00 Experts Love AI, the Public Isn’t So Sure—and Shopify’s Making It Mandatory
04:35 Privacy Pays Off—But AI Is Raising the Stakes, Says Cisco’s Global Report
06:26 Siri-Driven Contact Update Blamed for Journalist's Accidental Access to Military Group Chat
07:42 Two Conferences, One Goal: Making Microsoft Cloud Easier, Cheaper, and Safer
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Kaseya's 2025 Global MSP Benchmark Report reveals that cybersecurity has emerged as a crucial revenue driver for managed service providers (MSPs), with 67% of respondents identifying it as one of their fastest-growing revenue categories. The report highlights that 76% of MSPs recognize their clients' primary concern is security, emphasizing the need for integrating cybersecurity into service offerings. Additionally, operational efficiency is paramount, with 95% of MSPs acknowledging the necessity of connecting their tools for smoother operations. The report also notes a rise in co-managed IT services, with 61% of executives reporting year-over-year revenue growth in this area.
The ongoing legal battle between Apple and the UK Home Office over encryption access has taken a significant turn, as the Investigatory Powers Tribunal has denied the government's request for complete secrecy. This ruling allows for public disclosure of the case, which stems from a technical capability notice requiring Apple to provide backdoor access to encrypted data for UK law enforcement. The tribunal's decision underscores the importance of transparency in legal proceedings, particularly concerning national security and private sector data protection practices.
In the realm of artificial intelligence, the Trump administration has issued new guidance for AI use and acquisition in government, replacing previous directives from the Biden administration. This guidance includes a 200-day deadline for creating a web-based repository of AI procurement tools and emphasizes risk management practices for high-impact AI use cases. Analysts have raised concerns about the implementation of these directives, particularly regarding the commitment of the Department of Government Efficiency to adhere to the established framework.
Meta has launched its latest AI models, Llama 4, which enhance its AI Assistant across various platforms, while Google has introduced Gemini 2.5 Pro, its most advanced AI model to date. Microsoft has also updated its AI assistant, CoPilot, with new features that enhance personalization and task management capabilities. Meanwhile, companies like Zoom, Enable, and DNSFilter are making strategic moves to integrate AI into their services, reflecting the growing trend of AI adoption in the tech industry. Framework has temporarily suspended sales of certain laptop models in the U.S. due to new tariffs, highlighting the impact of global trade policies on consumer electronics.
Four things to know today
00:00 Kaseya's MSP Report: Cybersecurity Growth, M&A Plans, and the Fight to Keep Clients
03:33 Apple Encryption Fight Goes Public While New AI Guidelines Roll Out in Government
06:10 Meta Debuts Llama 4, Google Launches Gemini 2.5 Pro, and Microsoft Updates Copilot – What IT Needs to Know
08:55 Framework Pauses Laptop Sales Due to Tariffs While Zoom, N-able, DNSFilter, and SentinelOne Make Strategic Plays
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Tariffs imposed by the Trump administration have ignited a trade war, leading to significant economic repercussions for small businesses and the tech sector. The new tariffs, described as potentially the largest since World War I, have raised concerns about a looming recession, with estimates suggesting a 60% risk of economic downturn this year. The stock market reacted negatively, losing approximately $6 trillion in just two days following the announcement. Business leaders, including Restoration Hardware's CEO, have expressed shock at the immediate impact on their companies, with many small businesses facing funding freezes and staffing cuts.
As small businesses grapple with the fallout from these tariffs, they are experiencing a surge in customer cancellations and increased financial vulnerability. The National Federation of Independent Businesses reports a decline in optimism among small business owners, who are now accumulating credit card debt and facing challenges in adjusting their supply chains. The Small Business Administration's decision to cut its workforce by over 40% raises further concerns about the support available for struggling enterprises. Meanwhile, the European Union is preparing to respond to the tariffs, potentially affecting major U.S. tech companies.
The tech sector is also feeling the strain, with the International Data Corporation warning that U.S. tariffs could halve global IT spending over the next six months. Originally forecasting a 10% growth in IT spending, IDC has revised its expectations downward to 5%. The tariffs are expected to raise technology prices and disrupt supply chains, leading to increased costs for consumers. For instance, the price of the iPhone 16 Pro could rise significantly due to the new tariffs on Chinese goods, forcing companies like Apple to adjust their pricing strategies.
Despite a solid jobs report indicating economic growth, the tech sector has seen a decline in job numbers, particularly in tech services and telecommunications. Microsoft has paused data center projects due to oversupply and is reassessing its investments in AI infrastructure. This cautious approach reflects broader concerns about the profitability of AI investments amid competition from lower-cost alternatives. As businesses navigate this uncertain landscape, the need for strategic adjustments in IT spending and supply chain management becomes increasingly critical for both small businesses and tech providers.
Four things to know today
00:00 Tariffs Shake Small Businesses: Brace for Shifting Client Budgets and IT Spending Cuts
05:36 IT Prices on the Rise – Adapting to the New Reality
09:25 Solid Jobs Report Masks Tech Sector Woes: Staffing Challenges Loom Amid Economic Growth
11:44 Microsoft’s Data Center Pause: AI Investments Getting a Reality Check?
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Hiren Hasmukh, CEO of Teqtivity, discusses the evolution of his company from its origins as TeQube, a smart locker solution, to a comprehensive IT asset management (ITAM) provider. The initial focus was on helping engineers access devices for app development without the hassle of traditional IT processes. As the company grew, it pivoted towards software solutions that enable organizations to manage their entire IT fleet, including laptops, desktops, and mobile devices, while ensuring compliance and cost savings.
Teqtivity's ITAM solution is designed to cater to a wide range of clients, from startups to large enterprises, allowing them to track the lifecycle of their assets from procurement to end-of-life. The company differentiates itself in a mature market through a unique pricing model that charges based on active users rather than the number of assets managed. This approach, combined with customizable software tailored to each client's specific needs, positions Teqtivity as a flexible and user-friendly option in the ITAM landscape.
Hasmukh also reflects on a significant data breach that impacted one of their customers, emphasizing the lessons learned regarding security posture and the importance of ongoing training and testing. Following the incident, Teqtivity implemented more rigorous security measures, including regular penetration testing and the integration of advanced security tools like CrowdStrike to protect their infrastructure and customer data.
Looking to the future, Hasmukh shares insights on the role of artificial intelligence in IT asset management, suggesting that AI will serve as an extension of IT teams rather than a replacement. By automating routine tasks, AI can free up IT professionals to focus on more critical security issues. Teqtivity aims to incorporate AI into its roadmap, enhancing its offerings and helping clients achieve greater organizational efficiency and accuracy in asset management.
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A recent study reveals a strong demand for AI and advanced solutions among businesses, yet a significant gap exists in satisfaction with the return on investment (ROI). With 95% of surveyed clients planning to invest in technologies like AI and IoT, 86% feel pressured to demonstrate results, while 64% admit their investments have not met expectations. This discrepancy presents a unique opportunity for Managed Service Providers (MSPs) and solution providers who possess the skills and knowledge to deliver effective AI implementations that yield tangible results, thereby enhancing client loyalty and profitability.
Rich Freeman and Dennis O'Shea, experts in the field, discuss the current landscape of AI adoption and the challenges faced by organizations. Many clients are seeking tactical solutions, such as initial licenses for experimentation, while grappling with questions around use cases, data security, and the need for employee empowerment in utilizing AI tools. The conversation highlights the importance of understanding the specific needs of clients and the necessity of securing data before rolling out AI solutions.
As the discussion progresses, the focus shifts to the evolving role of MSPs in the workforce. With the rise of agentic AI—technology that can autonomously perform tasks traditionally handled by technicians—there is uncertainty about the future job landscape. Experts predict that roles such as level one and level two support may become obsolete, while new positions focused on overseeing AI agents and ensuring effective communication between technology and users will emerge. The need for individuals who can bridge the gap between technical concepts and human understanding will be crucial.
The conversation concludes with insights into the coding landscape, where AI is increasingly taking over coding tasks, allowing for a new generation of developers who can leverage AI tools to create solutions. This shift presents both challenges and opportunities for MSPs, as they must adapt to a changing environment where coding becomes more accessible. The emphasis on solving business problems and delivering tailored solutions will be essential for maintaining relevance and profitability in the evolving tech landscape.
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A recent study conducted by researchers from the University of Toronto, University of Oklahoma, the Census Bureau, and the National Bureau of Economic Research at Stanford reveals a significant productivity pattern known as the J-curve in American manufacturing following AI adoption. The study indicates that companies often experience short-term productivity losses before realizing long-term gains. Initial use of industrial AI leads to increased work-in-progress inventory and investment in robotics, alongside labor reductions and declines in profitability, particularly affecting older businesses. However, those that adopt growth-oriented strategies can mitigate these initial losses and benefit from stronger growth over time.
The podcast also discusses the disconnect between public perception and expert opinion regarding AI capabilities. A panel from the Association for the Advancement of Artificial Intelligence found that a majority of researchers believe public understanding does not align with the reality of AI research, which is hindering progress. Many experts argue that simply scaling up current AI approaches will not lead to achieving human-like intelligence, advocating instead for a cautious and collaborative approach to AI development that emphasizes safety and ethical governance.
In addition to AI discussions, the episode highlights the concerning expansion of North Korean IT scams into Europe, targeting high-value sectors such as defense and government. These operatives are using fabricated identities to secure lucrative positions, with the potential to generate billions annually. The FBI has confirmed this shift in tactics, indicating a growing trend of extortion attempts by North Korean operatives. The episode also covers Microsoft's new email security measures aimed at high-volume senders to combat phishing and spoofing attacks, emphasizing the importance of compliance with stricter email authentication standards.
Finally, the podcast touches on broader themes of technological advancement and innovation, particularly in the context of competition between the U.S. and China. Notable opinion pieces highlight the rapid technological growth in China, raising concerns about the U.S.'s ability to maintain its innovative edge. The discussion emphasizes the need for businesses to prepare for a fragmented global tech landscape, encouraging investment in automation and AI as part of a resilience strategy. The episode concludes with a reminder of the importance of practical applications of technology, rather than succumbing to the hype surrounding AI.
Four things to know today
00:00 AI Adoption: Why the Road to Innovation Is Bumpy but Worth It—According to Experts
05:36 North Korean IT Scams Go Global While Microsoft Gets Tough on Spam—Plus DoD’s Signal Investigation
08:41 N-able Integrates, TD SYNNEX Finances, and Microsoft Bets on Cloud PCs—What MSPs Need to Know
10:46 AI Hype vs. Reality: Are Incremental Gains Enough to Compete Globally?
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OpenAI has successfully raised $40 billion in what is believed to be the largest private technology funding round ever, boosting its valuation to $300 billion. This funding round was predominantly led by the Japanese investment firm SoftBank, which has now surpassed Microsoft as OpenAI's largest investor. Despite the impressive growth in revenue and user base, OpenAI continues to face challenges in achieving profitability, as it invests heavily in infrastructure and user acquisition. The company has announced plans to release its first open-weight language model since 2019, marking a strategic shift to adapt to competitive pressures from open-source alternatives.
The podcast also highlights significant advancements in AI applications across various sectors. Researchers are leveraging AI to accelerate drug repurposing, enabling faster exploration of treatment options for patients with limited choices. American Express has integrated AI into its internal IT support, achieving a remarkable reduction in IT escalations and enhancing travel assistance for its elite customers. These examples illustrate the potential of AI to deliver tangible business value and improve operational efficiency.
However, the integration of AI is not without its challenges. Bloomberg News has faced difficulties in generating accurate AI summaries for articles, leading to corrections and concerns about the reliability of AI-generated content. This underscores the importance of maintaining quality control and human oversight in AI applications, particularly in fields like journalism where accuracy is paramount.
The episode concludes with a discussion on trends towards simplifying complex processes in business. Innovations such as rapid business valuation tools, enhanced customer communication through Rich Communication Services, and streamlined cyber insurance solutions reflect a broader movement to improve efficiency and accessibility in various industries. These developments highlight the ongoing evolution of technology and its impact on business operations, emphasizing the need for strategic implementation of AI and other technological advancements.
Three things to know today
00:00 OpenAI’s Rollercoaster Ride: Big Money, Open Models, and Profit Puzzles
06:29 AI Wins and Woes: Curing Disease, Solving Problems, and Sometimes Missing the Mark
10:41 MSPs Get a Boost: Faster Insights, Smoother Communication, and Insurance Made Easy
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Michael Duffy, President Donald Trump's nominee for Undersecretary of Defense for Acquisition and Sustainment, has committed to reviewing the Pentagon's Cybersecurity Maturity Model Certification (CMMC) 2.0 if confirmed. This revamped program, effective since December, mandates that defense contractors handling controlled, unclassified information comply with specific cybersecurity standards to qualify for Department of Defense contracts. Concerns have been raised about the burden these regulations may impose on smaller firms, with a report indicating that over 50% of respondents felt unprepared for the program's requirements. Duffy aims to balance security needs with regulatory burdens, recognizing the vulnerability of small and medium-sized businesses in the face of cyber threats.
In addition to the CMMC developments, the General Services Administration (GSA) is set to unveil significant changes to the Federal Risk Authorization Management Program (FedRAMP). The new plan for 2025 focuses on establishing standards and policies rather than approving cloud authorization packages, which previously extended the process for up to 11 months. The GSA intends to automate at least 80% of current requirements, allowing cloud service providers to demonstrate compliance more efficiently, while reducing reliance on external support services.
Across the Atlantic, the UK government has announced a comprehensive cybersecurity and resilience bill aimed at strengthening defenses against cyber threats. This legislation will bring more firms under regulatory oversight, specifically targeting managed service providers (MSPs) that provide core IT services and have extensive access to client systems. The proposed regulations will enhance incident reporting requirements and empower the Information Commissioner's Office to proactively identify and mitigate cyber risks, setting higher expectations for cybersecurity practices among MSPs.
The episode also discusses the implications of recent developments in AI and cybersecurity. With companies like SolarWinds, CloudFlare, and Red Hat enhancing their offerings, the integration of AI into business operations raises concerns about security and compliance. The ease of generating fake documents using AI tools poses a significant risk to industries reliant on document verification. As the landscape evolves, IT service providers must adapt by advising clients on updated compliance practices and strengthening their cybersecurity measures to address these emerging threats.
Four things to know today
00:00 New Regulatory Shifts for MSPs: CMMC 2.0, FedRAMP Overhaul, and UK Cyber Security Bill
05:21 CISA Cuts and Signal on Gov Devices: What Could Go Wrong?
08:15 AI Solutions Everywhere! SolarWinds, Cloudflare, and Red Hat Go All In
11:37 OpenAI’s Image Generation Capabilities Raise Fraud Worries: How Businesses Should Respond
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Cybersecurity startups are experiencing a significant revenue surge as threats associated with artificial intelligence continue to multiply. Companies like ChainGuard have reported a remarkable seven-fold increase in annualized revenue, reaching approximately $40 million, while Island anticipates its revenue will hit $160 million by the end of the year. The rise in cyber attacks, particularly a 138% increase in phishing sites since the launch of ChatGPT, has created a greater demand for cybersecurity solutions. A recent report from Tenable highlights that 91% of organizations have misconfigured AI services, exposing them to potential threats, emphasizing the urgent need for organizations to adopt best practices in cybersecurity.
Intel is undergoing a strategic reset under its new CEO, Lip Bu Tan, who announced plans to spin off non-core assets to focus on custom semiconductor development. While the specifics of what constitutes core versus non-core assets remain unclear, this move aims to streamline operations and enhance innovation in the semiconductor space. However, Intel's past struggles with execution raise questions about the effectiveness of this strategy. The company must leverage its strengths while shedding distractions to remain competitive in the evolving semiconductor landscape.
Google has made strides in email security by allowing enterprise Gmail users to apply end-to-end encryption, a feature previously limited to larger organizations. This democratization of high-security email comes in response to rising email attacks, enabling users to control their encryption keys and reduce the risk of data interception. Meanwhile, Apple has addressed a significant vulnerability in its iOS 18.2 passwords app that exposed users to phishing attacks, highlighting the importance of rapid response to security flaws.
CrowdStrike and SnapLogic are enhancing their partner ecosystems to improve security operations and streamline integration processes. CrowdStrike's new Services Partner program aims to promote the adoption of its next-gen security technology, while SnapLogic's Partner Connect program focuses on collaboration with technology and consulting partners. Additionally, OpenAI has increased its bug bounty program rewards, reflecting the need for ongoing vigilance in cybersecurity as AI becomes more prevalent. The convergence of AI and cybersecurity presents both challenges and opportunities, necessitating proactive measures to safeguard sensitive information.
Four things to know today
00:00 Cybersecurity Startups See Revenue Surge as AI Threats Multiply—Are We Prepared?
04:44 Intel’s Strategic Reset: Spinning Off Non-Core Assets to Boost Custom Chip Development
06:09 Google Brings Enterprise-Level Encryption to Gmail as Apple Patches Major iOS Vulnerability
08:56 CrowdStrike and SnapLogic Step Up Partnerships While OpenAI Sweetens Bug Bounty Reward
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The economy is currently facing a challenging combination of slowing growth and rising inflation, which is impacting managed service providers (MSPs) and IT services firms. The Personal Consumption Expenditures Price Index has shown a significant increase, indicating heightened inflation, while consumer spending is weakening. This economic squeeze is forcing businesses to reassess their budgets, leading to a potential increase in demand for MSPs that can offer cost-effective solutions and efficiency improvements. As organizations seek to navigate these turbulent times, the need for integrated security platforms and open-source AI technologies is becoming increasingly critical.
A recent survey by Flexera highlights a notable shift in how organizations, particularly small to medium-sized businesses, are turning to MSPs for public cloud management. The percentage of small businesses utilizing MSPs has risen from 36% to nearly 50%, reflecting a growing trust in these providers to manage complex cloud environments. Despite the increase in cloud spending, cost management remains a significant challenge, with many organizations identifying it as their top concern. This trend underscores the importance of differentiation among MSPs, as the market becomes more competitive.
In the realm of technology advancements, Amazon is set to launch its new AI-enabled assistant, Alexa Plus, which will introduce various features aimed at enhancing user experience. Meanwhile, Microsoft is rolling out new AI tools for Microsoft 365 Copilot, designed to improve research and data analysis capabilities. These developments highlight the ongoing evolution of AI technologies and their practical applications in business settings. However, as new capabilities emerge, it is essential for businesses to focus on enhancing outcomes rather than getting caught up in the hype.
Security threats continue to evolve, with a new phishing-as-a-service operation identified that employs advanced techniques to evade detection. Microsoft is also transitioning to passwordless authentication methods across its platforms, aiming to enhance user security for billions of users. The Pentagon has issued warnings regarding vulnerabilities in messaging apps like Signal, emphasizing the need for caution in communications. As these changes unfold, it is crucial for providers to assist clients in adapting to new security measures and to educate them on the benefits of transitioning to passwordless environments.
Four things to know today
00:00 Economic Squeeze: Need Smart Moves as Costs Rise and Growth Slows
05:35 MSPs See Surge in Cloud Management Demand
07:38 Alexa Gets Smarter, Microsoft Gets Analytical
09:44 Phishing Gets Sneaky with DoH, While Microsoft Says Bye-Bye to Passwords
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Sahil Agarwal, co-founder and CEO of Enkrypt.ai, discusses the critical importance of security and compliance in the realm of artificial intelligence (AI) models. His company focuses on helping enterprises adopt generative AI while managing the associated risks. Agarwal explains that the mission of Enkrypt.ai has evolved from developing encryption algorithms to creating comprehensive solutions that provide ongoing management and monitoring of AI applications. This shift aims to ensure that businesses can safely integrate AI technologies without exposing themselves to brand, legal, or security risks.
Agarwal highlights the dual approach of Enkrypt.ai, which includes an initial risk assessment followed by continuous monitoring and management. The risk assessment involves simulating attacks on AI systems to identify vulnerabilities, while the ongoing management ensures that any identified risks are mitigated effectively. This iterative process creates a feedback loop that enhances the security posture of generative applications, allowing businesses to operate with greater confidence.
The conversation also touches on the economic challenges surrounding generative AI, where many companies invest heavily in projects that struggle to reach production due to unresolved security and compliance issues. Agarwal notes that while there is a democratization of AI technology, the real value lies in how enterprises apply these models. He emphasizes the need for businesses to adopt a proactive approach to security, particularly as they scale their use of AI agents and chatbots.
Finally, Agarwal addresses the pressing issue of data leakage, particularly when using third-party AI models. He advises organizations to keep sensitive data on the client side and to choose trusted solutions to mitigate risks. By implementing robust security measures and maintaining a vigilant posture, businesses can harness the power of AI while safeguarding their proprietary information.
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AI is rapidly emerging as a significant revenue driver for managed service providers (MSPs), with a notable increase in expectations for AI-related revenue. According to recent data, 53% of MSPs anticipate substantial AI revenue this year, a significant rise from 32% the previous year. This shift is attributed to a growing understanding of AI's potential, particularly following the rise of generative AI technologies like ChatGPT. While some companies are genuinely building capabilities, others may still be caught up in the hype. The conversation also touches on the importance of integrating AI into existing services, such as cybersecurity and data management, as MSPs look to monetize these technologies.
On the flip side, adversaries are also leveraging AI to enhance their tactics, particularly in social engineering and phishing campaigns. MacKenzie Brown from Blackpoint Cyber highlights that threat actors are using AI to improve their operational effectiveness, making their attacks more sophisticated. This raises concerns about the security posture of organizations that may not have robust data governance and identity management practices in place. As MSPs begin to adopt AI technologies, they must also ensure that their clients have the necessary security measures to protect against these evolving threats.
The discussion further explores the ongoing challenges in cybersecurity, particularly regarding basic security practices that remain unaddressed. Misconfigurations in cloud environments continue to be a significant vulnerability, and many organizations still struggle with fundamental cybersecurity measures. Carolyn April emphasizes that while cybersecurity remains a critical revenue driver for MSPs, many are still operating at a basic level rather than advancing to more sophisticated security solutions. This gap presents both a challenge and an opportunity for MSPs to enhance their service offerings.
Finally, the conversation touches on the implications of recent developments in cybersecurity policy and enforcement. The discussion highlights the importance of having consequences for breaches of cybersecurity laws, as a lack of enforcement can undermine the efforts of solution providers. Both MacKenzie and Carolyn agree that the current state of cybersecurity policy is crucial for the health of the industry, as it impacts how MSPs can effectively sell their services. The episode concludes with insights on the need for better education and talent development in the cybersecurity field to address these ongoing challenges.
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CoreWeave has successfully launched its initial public offering (IPO), pricing shares at $40 and raising $1.5 billion, marking the largest tech offering in the U.S. since 2021. Despite initially targeting a higher share price, the final valuation of approximately $19 billion reflects a significant reduction in investor sentiment towards AI infrastructure. This IPO indicates a cautious optimism in the market, as CoreWeave capitalizes on the ongoing demand for GPU resources essential for AI development, particularly among smaller developers who cannot afford hyperscaler contracts. However, the reduced pricing raises questions about the sustainability of AI workload demand and the reliance on NVIDIA's supply chain.
In the realm of AI communication, PwC has introduced AgentOS, a platform designed to enhance collaboration among AI agents within enterprises. After observing that many AI agents operate independently, PwC aims to create a more integrated environment that allows these agents to work together effectively. The platform supports major systems from companies like Anthropic, Google Cloud, and Microsoft Azure, enabling organizations to automate complex tasks more efficiently. This initiative highlights the current fragmentation in enterprise AI deployments and the need for improved interoperability among AI systems.
Intel has also made strides in AI adoption with the launch of new initiatives targeting edge computing in industries such as retail and manufacturing. Their new offerings, including Intel Edge Systems and Edge AI Suites, aim to facilitate the integration of AI into existing infrastructures while addressing cost and performance challenges. By collaborating with partners like Cisco, Intel seeks to enhance real-time analytics and data privacy, emphasizing the importance of AI in low-power environments. These developments reflect a broader trend towards the evolution of AI infrastructure and its application across various sectors.
As Microsoft celebrates its 50th anniversary, it highlights the economic opportunities generated through its extensive partner ecosystem. A recent survey indicates that for every dollar Microsoft earns, its partners earn significantly more, showcasing the value of collaboration in driving innovation. However, as Windows 10 approaches its end of support, small and medium-sized businesses face challenges in managing their IT infrastructure, particularly concerning legacy systems and cybersecurity vulnerabilities. The transition away from outdated operating systems presents a significant opportunity for IT service providers to offer essential services in asset management and endpoint protection, ensuring that businesses can navigate this complex landscape securely.
Four things to know today
00:00 CoreWeave IPO Taps the Brakes on AI Hype—Still Pulls in $1.5B Backing for GPU-Powered Growth
03:40 AI Agents Start Talking, Retail Shelves Get Smarter, and Accents Get a Makeover—Here Comes the New AI Stack
07:48 Microsoft’s Still Making Money for Everyone—But Windows 10’s Exit Could Cost SMBs Big
10:59 From Hotel Tasks to Missile Warnings, Who’s Watching the AI? A Deep Dive Into Control and Risk
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Jeff Borello, CEO and co-founder of Andromeda Technology Solutions, shares insights into the managed services landscape, particularly focusing on the needs of manufacturing clients in the Midwest. With over 30 years of experience, Borello discusses the evolution of his company from a break-fix model to a pure managed services provider, emphasizing the importance of project delivery and cloud migration. He highlights the company's commitment to providing flat-rate monthly services while maintaining a strong professional services team to address complex technical needs.
Borello notes that many potential clients often come to them already dissatisfied with their current managed service providers, primarily due to poor response times and unresolved issues. He explains that while customers may initially seek project work, the focus is on transitioning them to a managed service platform to better understand their needs. Cybersecurity is a significant concern, but many clients only prioritize it after experiencing an incident, leading to a challenging sales process that requires careful navigation.
The conversation also touches on the internal operations of Andromeda, which has been recognized as one of the best places to work in Illinois. Borello discusses the importance of documenting processes and ensuring adherence to them, as well as the challenges of maintaining a strong company culture in a hybrid work environment. He emphasizes the need for a middle management layer to facilitate day-to-day operations, allowing leadership to focus on strategic growth.
Looking ahead, Borello expresses a desire to streamline tools and integrate automation and AI into their operations while ensuring that customer service remains a priority. He acknowledges the potential disruptions that generative AI could bring to the industry and the need for a careful balance between efficiency and customer satisfaction. Ultimately, he remains optimistic about the future of Andromeda, driven by a strong team and a commitment to continuous improvement.
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OpenAI has released research in collaboration with the MIT Media Lab that explores the emotional impact of using ChatGPT. The study indicates that while over 400 million people engage with ChatGPT weekly, only a small number form emotional connections with the chatbot, which is primarily marketed as a productivity tool. Notably, female users reported a decrease in socialization after four weeks of use, and those who interacted with the chatbot in a voice different from their own experienced heightened feelings of loneliness. The findings suggest that users who bond with ChatGPT may face increased loneliness and emotional dependency, prompting OpenAI to submit these studies for peer review.
In the competitive landscape of generative artificial intelligence, OpenAI is reportedly facing significant financial challenges, with annual operating costs estimated between $7-8 billion. AI scholar Kai-Fu Lee points out that as foundational models become more commoditized, OpenAI may struggle to compete with cheaper alternatives like DeepSea, which operates at just 2% of OpenAI's costs. Lee emphasizes that the economics of the AI industry are shifting towards open-source models, which are cheaper to produce and operate, suggesting that while OpenAI is not on the brink of collapse, the market may soon be dominated by a few key players.
The podcast also discusses the evolving capabilities of AI models, highlighting the latest version of ChatGPT, which can now blend text and image generation and respond to voice commands. Additionally, DeepSeek has upgraded its AI model, showing improved performance in coding and reasoning tasks, while Google has introduced its Gemini 2.5 Pro model, which boasts enhanced reasoning capabilities and a large token context window. These advancements indicate a trend where AI models are becoming more versatile and capable of handling complex tasks, emphasizing the importance of deployment flexibility and cost efficiency in the evolving AI landscape.
Finally, the episode addresses ongoing privacy concerns surrounding AI technologies, including a new complaint against OpenAI in Europe for generating false information and a settlement reached by Clearview AI regarding privacy violations. The discussion highlights the legal implications of using generative AI tools, particularly in relation to GDPR compliance. Additionally, the podcast examines the lack of diversity in IT leadership, revealing that despite efforts towards diversity, equity, and inclusion, the demographic makeup of IT leadership remains largely unchanged, underscoring the need for continued focus on inclusive leadership in the tech industry.
Four things to know today
00:00 Talking to ChatGPT Might Hurt Your Mood—And OpenAI’s Bottom Line
04:15 Who’s Winning the AI Arms Race? Depends If You Want Comics, Code, or Context
08:10 From Encrypted Chats to AI Slip-Ups—More in “What Could Possibly Go Wrong?”
12:00 All Talk, No Change? IT Leadership Still Looks the Same in 2025
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A significant security breach has emerged involving senior members of the Trump administration, including Vice President J.D. Vance and Defense Secretary Pete Hedgeseth, who shared top-secret military plans regarding U.S. attacks on the Houthi group in Yemen via the encrypted messaging app Signal. This breach was uncovered by journalist Jeffrey Goldberg, who found himself in a group chat with key cabinet members discussing sensitive information. The National Security Council has confirmed the authenticity of the message chain, leading to calls for an immediate investigation. The incident raises serious concerns about cybersecurity practices within the federal government, particularly regarding the use of unauthorized communication tools for classified discussions.
The growing popularity of Signal among federal employees and military planners during the Trump administration highlights a troubling trend of shadow IT at the executive level. This situation poses a challenge for IT leaders, as it undermines established security protocols and sends a dangerous message to lower-level staff and contractors about the importance of adhering to internal policies. If top officials can bypass security measures without facing consequences, it diminishes the perceived value of compliance and accountability across the organization.
In response to this breach, experts emphasize the need for stronger cybersecurity measures and accountability for federal leaders. The incident illustrates that policy violations can extend beyond corporate rules into federal law, with potential implications for national security. The lack of consequences for high-ranking officials could lead to a culture of complacency regarding cybersecurity, where employees may view policies as mere compliance theater rather than essential guidelines for protecting sensitive information.
The podcast also discusses recent advancements in cybersecurity tools and services, including Microsoft's expansion of its AI-powered security co-pilot and Verizon's launch of a generative AI-powered text messaging solution for small businesses. These developments reflect a broader trend toward operationalizing AI in cybersecurity workflows and enhancing security measures for organizations. As managed service providers (MSPs) seek to streamline operations and improve compliance, the integration of new tools and partnerships is becoming increasingly important in navigating the evolving landscape of cybersecurity and data protection.
Four things to know today
00:00 Shadow IT at the Top: War Plans on Signal Show Why Cyber Rules Without Consequences Don’t Work
05:54 Smarter Security, Faster Replies: Microsoft and Verizon Put AI on the Job for Everyone
08:51 Fewer Tools, More Power: MSP Upgrades from Syncro, Cohesity, and MSPTerms Aim to Do It All
11:53 One-Stop MSP? New Integrations Aim to Save Time, Boost Profits, and Lock You In
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Meta is facing significant scrutiny following revelations that it allegedly used pirated books to train its AI model, Llama 3. An investigation by The Atlantic uncovered that Meta employees prioritized acquiring these books, deeming them more crucial than web data. The company reportedly accessed a vast library of over 7.5 million books through LibraryGenesis, a known source of illegal distribution. This situation raises profound ethical concerns regarding the future of knowledge sharing and the legality of generative AI development, as enterprises may hesitate to trust AI models lacking a clear intellectual property chain of custody.
In the realm of technology investments, global spending on data centers surged by 51% last year, reaching $455 billion, with expectations of a further 30% growth this year. The majority of this capital expenditure is concentrated among the top 10 hyperscalers, such as Amazon Web Services, Microsoft, and Google Cloud, who are heavily investing to meet the rising demand for AI capabilities. However, the U.S. PC market is projected to see only modest growth due to ongoing tariff concerns, despite a notable increase in shipments driven by the commercial sector's demand for Windows 10 refresh cycles.
CoreWeave, a cloud AI startup backed by NVIDIA, is preparing for an IPO aiming to raise up to $2.7 billion, but it faces challenges as Microsoft has opted not to exercise a significant option to purchase additional data center capacity. This decision reflects a shift in how tech companies are managing their AI budgets. Analysts have revised CoreWeave's revenue growth expectations downward, indicating a potential cash burn increase, which raises questions about the sustainability of its rapid growth and reliance on a single major customer.
The podcast also highlights the implications of the current job market, which is increasingly reliant on government, healthcare, and education sectors, raising concerns about future labor market stability. As hiring in these sectors is expected to slow, the overall economic growth may be hindered, particularly for firms offering productivity-enhancing solutions. The convergence of these trends—ethical concerns in AI development, fluctuating tech investments, and a stagnant job market—paints a complex picture of the current business landscape.
Three things to know today
00:00 Clouds Rise, Macs Fly, and the Job Market Sighs: A Look at the State of Play
06:45 Meta’s Alleged Book Piracy Raises IP Risks Across the Generative AI Ecosystem
09:01 CoreWeave’s IPO Balances Sky-High Growth and Soaring Costs as Microsoft Rethinks AI Spend
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Erik Peterson, founder and CTO of Cloud Zero, discusses the critical importance of understanding and optimizing cloud costs, particularly in the context of AI. He emphasizes that businesses must shift their perspective from viewing cloud expenses as mere costs to seeing them as investments that should yield returns. By linking technology decisions to business goals, organizations can gain insights into their spending, allowing them to prioritize effectively and drive better outcomes. Peterson argues that understanding unit economics is essential for digital businesses to thrive in a cloud environment.
The conversation delves into the complexities of AI costs, highlighting the challenges companies face when trying to measure the expenses associated with AI models. Peterson points out that many organizations are experimenting with AI without fully grasping the financial implications of their initiatives. As companies build advanced AI systems, they often overlook the costs of data movement and compute resources, leading to potential financial pitfalls. He stresses the need for businesses to understand the true cost of their AI endeavors to ensure they are achieving a positive return on investment.
Peterson also addresses the current landscape of AI adoption, noting that while there is significant hype around generative AI, real success is found in solving specific, well-defined problems. He explains that organizations that focus on specialized applications of AI, where outputs can be validated, are seeing tangible benefits. By creating workflows that leverage multiple AI agents, companies can enhance their operational efficiency and make informed decisions about their spending.
Finally, Peterson encourages businesses to view cost management as a driver of innovation rather than a hindrance. He cites examples of organizations that have successfully integrated cost considerations into their development processes, leading to faster innovation and improved product offerings. By adopting a mindset that prioritizes cost efficiency alongside creativity, companies can navigate the complexities of cloud spending and AI implementation, ultimately achieving greater success in their digital initiatives.
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Silicon Valley is experiencing a surge of interest in AI agents, with prominent figures like Sam Altman and Satya Nadella predicting their integration into the workforce and knowledge work, respectively. However, a significant challenge remains: there is no consensus on what constitutes an AI agent. This ambiguity raises questions about whether we are on the brink of a transformative shift in automation or merely witnessing another instance of overhyped terminology seeking a market. The discussion features insights from Collin Graves of Northlabs and Simon Quick of Microscope, who explore the current landscape of AI agents and their implications for businesses.
Collin Graves offers a multifaceted definition of AI agents, suggesting they involve large language models capable of directing their own processes. He notes that while some implementations resemble smarter workflow automation, they often remain constrained in their capabilities. Simon Quick adds that vendors are presenting a wide range of interpretations, from simple workflow assistants to more autonomous systems that minimize human interaction. This lack of a unified definition contributes to confusion in the market, making it difficult for businesses to understand how to effectively adopt AI agents.
The conversation also delves into the readiness of customers and vendors to embrace AI technologies. Many customers express interest in AI's potential but struggle with foundational data management issues that hinder meaningful progress. Collin emphasizes the importance of establishing a solid data strategy before pursuing advanced AI applications, while Simon highlights the challenges vendors face in delivering effective solutions. Both agree that the current landscape is reminiscent of early cloud computing, where organizations are still figuring out how to leverage AI effectively.
As the discussion wraps up, the participants reflect on the future of ambient computing and its potential applications. While there are promising use cases, such as voice-activated systems for the elderly and facilities management in manufacturing, the overall sentiment is cautious. The podcast concludes with a focus on the ongoing evolution of the managed services market, driven by consolidation and the need for providers to adapt to changing customer demands. The insights shared by Collin and Simon underscore the complexities and opportunities that lie ahead in the realm of AI and automation.
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Apple's new C1 modem, introduced with the iPhone 16e, has garnered attention for its impressive performance, particularly in challenging network conditions. While it recorded average download speeds of 560 megabits per second, it excelled in the lower performance brackets, achieving nearly 218 megabits per second for the bottom 10% of users. This focus on efficiency and consistency over peak speeds positions the C1 as a competitive advantage for users in urban and rural settings alike. Additionally, the modem's power efficiency and superior upload speeds enhance the overall user experience, making it a significant step in Apple's vertical integration strategy.
In the realm of software management, Auvik Networks has launched new features aimed at improving SaaS management and network visibility. These enhancements include automation and license optimization, which can help organizations reduce unnecessary expenses and improve security. Auvik's new capabilities extend to user devices in remote work settings, addressing the growing need for comprehensive network monitoring. Meanwhile, CyVent has introduced premium cybersecurity services for managed service providers (MSPs), allowing them to enhance their offerings amid rising cyber threats. This move positions Auvik and CyVent as key players in the evolving landscape of SaaS and cybersecurity.
The podcast also highlights the growing threat of AI-generated deepfakes and the measures being taken to combat them. Low-T AI has made its deepfake detection service available for free to all users, emphasizing the importance of protecting personal identities in an increasingly digital world. Cloudflare has introduced AI Labyrinth, a new strategy to counteract malicious bots that ignore no-crawl directives, showcasing the ongoing battle against automated scraping. These developments reflect a broader trend towards enhancing digital security and protecting personal data in the face of evolving technological threats.
Finally, the discussion touches on the future of work in the context of AI advancements. The concept of the AI manager is emerging, suggesting that AI will not replace human talent but rather enhance productivity and efficiency. As organizations adapt to this shift, the need for education and skill development in AI literacy becomes crucial. The podcast concludes with reflections on Apple's innovation trajectory and the implications of transitioning from traditional professional services to AI-driven solutions, prompting listeners to consider the future landscape of technology and services.
Three things to know today
00:00 Apple’s New Modem Isn’t the Fastest—but It Might Be the Smartest
04:06 SaaS Waste and Security Gaps in Focus as Auvik and CyVent Roll Out MSP-First Enhancements
06:25 Now Everyone Can Fight Deepfakes—And AI Bots Are Getting Tricked, Not Blocked
09:26 The New Tech Stack: Fewer Humans, Smarter Software, and a Question of Apple’s Relevance
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NVIDIA has made significant announcements at its GTC 2025 event, introducing the Blackwell Ultra and Vera Rubin AI chips, which promise to revolutionize AI computing. The Blackwell Ultra chips are expected to deliver up to 50 times more revenue for cloud providers compared to previous generations, while the Vera CPU and next-gen Rubin GPU are set for release in 2026. CEO Jensen Wang emphasized the transition of data centers into AI factories, highlighting the economic necessity of AI-driven infrastructure. However, skepticism remains regarding the feasibility of such revenue claims and the impact of open-source AI models on proprietary systems.
In the realm of workplace technology, a Gartner report indicates that while over 20% of digital applications will utilize AI-driven personalization by 2028, employee satisfaction with digital tools has declined. Only 23% of digital workers reported being completely satisfied with their applications in 2024, down from 30% in 2022. To address this, technology leaders are encouraged to implement best practices in AI personalization, ensuring that workplace applications are as intuitive as popular consumer apps.
Concerns about data privacy are also rising, particularly regarding U.S.-based AI chatbots like Google Gemini, which collects extensive user data. A study revealed that nearly a third of chatbots share sensitive information with third parties, raising compliance risks for businesses. Additionally, a survey found that generative AI is causing internal conflict within enterprises, with many employees resisting the adoption of AI tools, highlighting the cultural challenges of integrating AI into existing workflows.
Amidst these developments, companies like Cloudflare, HPE, and Adobe are launching new tools and services to enhance AI security and functionality. Cloudflare's new suite aims to help businesses manage AI risks, while HPE's unified data layer seeks to accelerate AI applications. Adobe is introducing AI agents to improve customer experiences, and OpenAI is beta testing features to integrate ChatGPT with popular applications. As AI specialization and regionalization become key themes, businesses must navigate the evolving landscape to balance capability and cost efficiency in their AI investments.
Three things to know today
00:00 NVidia Says ‘The More You Buy, The More Revenue You Get’—But Is That Really True?
04:32 More Tech, More Problems? Employees Aren’t Happy with Digital Tools
09:26 AI That’s Safer, Smarter, and Faster—Cloudflare, HPE, Adobe, and OpenAI Announcements
12:03 AI’s Next Battle: Champagne Pricing or Budget Bites? OpenAI, Baidu, and AWS Take Sides
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Google has officially confirmed its acquisition of cloud security firm Wiz for a staggering $32 billion, marking the largest deal in the company's history. This strategic move aims to bolster Google Cloud's security and multi-cloud capabilities, especially as the demand for cloud security intensifies. Wiz, founded in 2020, has quickly gained traction, serving nearly half of the Fortune 100 companies and projecting a significant increase in annual recurring revenue. However, the acquisition comes with risks, including potential regulatory scrutiny and a substantial reverse termination fee, reflecting the challenges Google may face in integrating Wiz into its existing cloud infrastructure.
In a related development, the Cybersecurity and Infrastructure Security Agency (CISA) is working to contact over 130 former employees after a federal court ruled their layoffs were unlawful. This decision is part of a broader legal challenge against workforce cuts made during the Trump administration. The reinstated employees will receive full pay and benefits while on administrative leave, but the agency has already lost a significant portion of its workforce, raising concerns about its ability to combat cyber threats effectively. The situation highlights the ongoing challenges faced by CISA in maintaining a capable workforce amid increasing cyberattacks.
Cloudflare has launched a new threat events platform called Cloudforce One, designed to enhance real-time intelligence on cyberattacks. This platform leverages Cloudflare's extensive global network, which has blocked billions of cyber threats daily. Additionally, Logic Monitor has partnered with Amazon Web Services to facilitate the migration of VMware workloads to AWS, aiming to optimize cloud performance for global enterprises. Meanwhile, RingCentral has introduced several AI features to improve business communications, including a virtual assistant for managing inbound calls and tools for real-time knowledge retrieval.
Lastly, a London court held a secret hearing regarding Apple's appeal against a UK government order to create a backdoor in its encrypted cloud storage systems. This case raises significant concerns about government surveillance, encryption, and data privacy, with potential global implications for cloud security and regulatory compliance. Civil rights organizations have criticized the secrecy of the proceedings, emphasizing the importance of strong encryption in protecting individuals from harassment and oppression. The outcome of this case could have far-reaching effects on the balance between security and privacy in the digital age.
Four things to know today
00:00 Google’s Biggest Deal Ever: $32B on Wiz to Secure the Cloud. Will It Work?
03:25 CISA Scrambles to Contact Wrongfully Laid-Off Employees Amid Cybersecurity Workforce Strain
05:27 Cloudflare, AWS, and RingCentral Drop Major Updates
07:39 UK Court Holds Secret Hearing on Apple’s Encryption Backdoor
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Cisco jobs are becoming more strategic as organizations adapt to new cybersecurity regulations, with 93% of companies modifying their policies to address the personal liability of Chief Information Security Officers (CISOs). A significant shift is noted, with 41% of organizations involving CISOs in board-level decisions. However, the report from Fastly highlights a concerning lack of clarity regarding accountability during cybersecurity incidents, as nearly half of the organizations surveyed are unsure who holds ultimate responsibility. This evolving landscape emphasizes the need for clearer standards from regulators and a culture that promotes better security practices.
Cyber attacks targeting third-party vendors are causing unprecedented financial damage, with a report from Resilience indicating that nearly a quarter of cyber insurance claims last year involved material losses due to these breaches. The average cost of a data breach in 2024 was nearly $4.9 million, with some incidents, like the ransomware attack on UnitedHealth, costing billions. As threat actors shift their focus toward larger organizations for higher payouts, the need for improved cybersecurity measures and third-party risk management becomes increasingly critical for businesses.
In the realm of communication, Apple is set to enhance security by introducing end-to-end encryption for Rich Communication Services (RCS) messaging between iPhone and Android users. This advancement, supported by the GSM Association, aims to reduce vulnerabilities in cross-platform messaging, which is essential for businesses that rely on secure communication with employees and clients. Meanwhile, Nerdio has raised $500 million in funding, increasing its valuation to over $1 billion, as it continues to optimize cloud infrastructure for organizations using Microsoft’s Azure services.
A recent study by McKinsey challenges the notion that returning to the office enhances productivity, revealing that productivity levels are similar across in-person, remote, and hybrid workers. As companies push for full-time office attendance, the report suggests that executives should focus on fostering collaboration and innovation rather than merely enforcing office mandates. Additionally, communication overload is becoming a significant issue for office workers, with many struggling to focus due to constant connectivity. The findings indicate that businesses need to adopt strategic guidance on AI implementation to enhance workplace efficiency and productivity.
Four things to know today
00:00 CISO Jobs Just Got Riskier—But More Strategic. Here’s Why It Matters.
05:29 No More Green Bubble Risk? Apple Finally Brings Encryption to RCS
06:47 Cloud Boom: Nerdio Soars to $1B, Cisco Bets on AI, and Passkeys Get a Makeover
10:31 Think Remote Workers Are Slacking? McKinsey’s Latest Study Says Think Again
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Inflation has shown signs of stabilization, with a modest rise in the Consumer Price Index, but consumer confidence is wavering. Recent data indicates a concerning decline in the U.S. consumer outlook, with a significant drop in the sentiment index across various demographics. Despite inflation easing, expectations for future inflation have surged, leading to a cautious approach from the Federal Reserve. This economic uncertainty is influencing IT spending decisions, as businesses prioritize demonstrating ROI and cost efficiency in their technology investments.
Small business owners, however, are exhibiting a surprising level of optimism, with surveys indicating high confidence levels despite the chaotic political landscape. Many entrepreneurs are increasingly relying on artificial intelligence to enhance productivity, with a notable percentage planning to adopt AI tools to save time. Yet, challenges remain, such as work-life balance issues and financial concerns, which continue to affect their overall well-being. The disconnect between optimism and actual spending behavior suggests that while small business owners may feel resilient, they are hesitant to make new investments.
In the realm of technology, Kaseya has expanded its AI-powered cybersecurity offerings, aiming to enhance customer efficiency and profitability. The company has introduced several new features designed to strengthen security postures against cyber threats. Meanwhile, Zoom and Google are also making significant strides in AI productivity tools, with Zoom launching new features for meeting management and Google transitioning to its new AI platform, Gemini. However, the success of these innovations hinges on whether businesses will embrace these tools and whether they can deliver measurable efficiency gains.
The podcast emphasizes the importance of understanding the current economic climate and its impact on IT providers. As businesses navigate uncertainty, there is a growing need for technology solutions that genuinely reduce workload and enhance efficiency. IT providers are encouraged to lead with education and strategy, helping businesses bridge the gap between AI potential and practical execution. The evolving landscape presents both challenges and opportunities for IT service providers, who must adapt to meet the changing demands of their customers.
Three things to know today
00:00 Inflation Stabilizes, But Confidence Wavers—How IT Providers Can Navigate the Shift
06:17 Small Businesses Are Confident, But Will They Spend? IT and Automation Providers Take Note
10:29 Kaseya Expands AI-Powered Cybersecurity, While Zoom and Google Bet on AI Productivity—But Will Businesses Buy In?
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Toby Mills, the founder and CEO of Entopy, discusses the transformative role of digital twins in port operations, emphasizing their ability to create digital replicas of real-world systems. These digital twins enable ports to model complex logistics, predict vessel arrival times, and manage resources effectively. By simulating various scenarios, ports can enhance operational efficiency, reduce congestion, and ultimately save significant costs associated with missed port calls and delays.
Mills explains that the use of digital twins is particularly crucial in the context of large vessels, which require precise navigation and coordination with pilots and tugboats. The complexity of managing these operations is compounded by the dynamic nature of port logistics, where factors such as weather and resource availability can impact vessel movements. Digital twins help mitigate these challenges by providing real-time data and predictive analytics, allowing ports to optimize their operations and improve service delivery.
The conversation also delves into the integration of artificial intelligence, particularly large language models, with digital twin technology. Mills describes how these AI models can serve as intuitive interfaces for users, enabling them to query data and generate insights without needing extensive technical knowledge. This capability not only enhances user experience but also streamlines the reporting process, allowing for more dynamic and responsive decision-making in port management.
Ultimately, the discussion highlights the significant potential of digital twins and AI in revolutionizing critical infrastructure sectors, particularly in transportation. By leveraging these technologies, ports can achieve greater operational excellence, meet climate objectives, and adapt to the evolving demands of global logistics. Mills' insights underscore the importance of innovation in enhancing the efficiency and effectiveness of port operations.
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The discussion centers around the evolving landscape of artificial intelligence (AI) and its implications for businesses, particularly managed service providers (MSPs). With significant venture capital investments flooding into AI, many companies are emerging without sustainable business models, leading to concerns about market saturation and commoditization. The conversation highlights the importance of finding real product-market fit and the potential for consolidation in the industry as competition intensifies and computing costs decrease.
Jason Bystrak and Ryan Morris, both seasoned experts in the IT channel, share insights on how MSPs can navigate this changing environment. They emphasize the need for MSPs to focus on business outcomes and the integration of AI into their service offerings. By leveraging tools like Microsoft Copilot, MSPs can enhance productivity and create new revenue streams through data readiness and AI-driven solutions. The conversation also touches on the importance of training and educating clients to maximize the benefits of AI technologies.
As the discussion progresses, the speakers address the challenges faced by smaller MSPs in adapting to the rapid advancements in AI. They caution against relying solely on specific AI models, as the market is still evolving, and emphasize the need for MSPs to build applications that utilize AI effectively. The potential for automation in routine operations is highlighted as a key area for MSPs to explore, allowing them to streamline their processes and focus on higher-value services.
Ultimately, the conversation underscores the necessity for MSPs to rethink their strategies in light of AI advancements. By embracing customer success initiatives and restructuring their approach to service delivery, MSPs can position themselves for growth in a competitive landscape. The speakers encourage MSPs to innovate and adapt, ensuring they remain relevant and profitable as the AI market continues to evolve.
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ServiceNow has announced its acquisition of MoveWorks, an enterprise AI specialist, for $2.85 billion, aiming to enhance its artificial intelligence and automation capabilities. This acquisition is expected to be finalized in the second half of 2025 and will integrate MoveWorks' AI assistant and enterprise search technology into ServiceNow's offerings. Currently, ServiceNow serves nearly 100,000 AI customers and has surpassed $200 million in annual contract revenue for its ProPlus AI offering. MoveWorks has successfully deployed its AI assistant to almost 5 million employees across various organizations, with a high adoption rate among its customers.
OpenAI has launched a new suite of tools and APIs designed to help developers create AI-powered agents more efficiently. This includes the Responses API, which integrates features from existing APIs, allowing for web and file search capabilities and task automation. Additionally, Google has released Gemma 3, a powerful AI model that operates on a single graphics processing unit and supports over 35 languages, designed for developers to create AI applications across various devices. Meanwhile, Alibaba has introduced the R1 Omni model, which can read emotions from video, enhancing its computer vision capabilities.
The podcast also discusses the regulatory landscape surrounding AI, highlighting OpenAI's lobbying efforts to ease regulations under the Trump administration while California lawmakers push for stricter oversight. This contrast reflects a broader tension between innovation and regulation in the tech industry. The UK Competition Authority has found that the mobile browser duopoly of Apple and Google is stifling innovation, raising concerns about competition and economic growth in the mobile market.
Finally, the episode touches on Salesforce's challenges with its new AI product, AgentForce, which aims to automate customer service functions but is struggling to gain traction among clients. Mark Cuban emphasizes that AI should be viewed as a tool rather than a standalone solution, urging entrepreneurs to focus on learning how to effectively use AI. The discussion concludes with insights into the evolving role of IT departments in managing AI agents, which are increasingly taking on responsibilities traditionally held by human resources, raising questions about the future of workforce management and cybersecurity in corporate settings.
Three things to know today
00:00 ServiceNow Drops Billions on AI—But Will Automation Actually Deliver?
05:00 Regulation Tug-of-War: OpenAI Wants Freedom, California Wants Rules, and Google & Apple Just Keep Winning
08:17 AI Is a Tool, Not Magic—Salesforce Stumbles, Cuban Sets the Record Straight, and IT Takes Over HR
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Intel has appointed Lip Butan as its new CEO, effective March 18th, following a tumultuous period marked by a 54% drop in share prices and the ousting of former CEO Pat Gelsinger. Butan, a seasoned tech investor and former CEO of Keynes Design Systems, is expected to revitalize Intel's fortunes and navigate its controversial Foundry strategy aimed at expanding manufacturing capabilities. Investors reacted positively to his appointment, with Intel's stock price rising over 11% in after-hours trading. Butan's leadership is seen as crucial for Intel to compete in the semiconductor market, particularly in smartphone and AI chip sectors.
In the realm of cybersecurity, SailPoint has expanded its Managed Service Provider program to make identity security solutions more accessible to smaller enterprises, addressing the increasing threats targeting vulnerable identities. This initiative allows businesses to onboard identity security as a fundamental function, focusing on entry-level use cases while providing pathways for future growth. Meanwhile, TeamViewer has launched its first integrated solution with One E, enhancing digital workspace experiences through improved device monitoring and secure remote connectivity.
SolarWinds has announced its acquisition of Squadcast, a company specializing in incident response solutions, to bolster its capabilities in managing complex IT environments. This merger aims to streamline incident response and improve operational resilience for IT professionals. Additionally, Verizon Business has introduced a new security service called Trusted Connection, which enhances cybersecurity by implementing continuous verification of access to devices, networks, and cloud applications, addressing the significant risks posed by stolen credentials.
A recent study by the Tao Center for Digital Journalism has raised concerns about the reliability of generative AI search tools, revealing that over 60% of citations provided by these tools are incorrect. This highlights the urgent need for better evaluation and citation practices in AI-powered searches. Furthermore, research from Harvard Business Review indicates that while AI can enhance executive decision-making, it requires active human engagement to avoid critical blind spots. The findings suggest that companies must find the right balance between human oversight and AI capabilities to optimize decision-making processes.
Four things to know today
00:00 Intel Bets on New CEO Lip-Bu Tan—Will the Foundry Gamble Pay Off?
04:47 Big Security Moves: SailPoint, SolarWinds, and Verizon Roll Out New Solutions—Here’s What They Mean
07:59 Think AI Search Is Reliable? 60% of Its Citations Are Wrong
09:14 AI in the Boardroom? A New Study Says It’s Helping—But Not Without Risks
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Former Trump administration cybersecurity official Sean Planky has been nominated to lead the Cybersecurity and Infrastructure Security Agency (CISA). His nomination comes amid significant layoffs at the agency, where over 100 employees were let go, including key members of the Red Team responsible for simulating cyberattacks. These cuts raise concerns about CISA's ability to maintain cybersecurity amid ongoing federal budget constraints, potentially leading to increased threats in the private sector as federal infrastructure and intelligence sharing weaken.
In the realm of artificial intelligence, the General Services Administration (GSA) has introduced a custom chatbot named GSAI to automate various government tasks, coinciding with significant job cuts within the agency. While the chatbot aims to enhance efficiency, internal memos have warned employees against inputting sensitive information. This trend reflects a broader movement in the federal government towards tech-driven workforce reductions, raising questions about data privacy and the reliability of AI tools in government operations.
Utah has made headlines by passing legislation requiring App Store operators to verify the ages of users and obtain parental consent for minors downloading apps. This law, aimed at enhancing online safety for children, has garnered support from major tech companies but has also faced criticism regarding potential infringements on privacy rights. The Supreme Court is expected to examine age verification issues, particularly concerning adult content websites, highlighting the ongoing debate over online safety regulations.
The podcast also discusses the competitive landscape of AI, with Google reporting continued growth in search queries despite the rise of ChatGPT. New benchmarks have been developed to measure the honesty of AI models, revealing that larger models do not necessarily correlate with higher honesty rates. As companies like Microsoft and Amazon introduce advanced AI tools, the implications for businesses are significant, emphasizing the need for oversight and governance in AI deployment to mitigate risks associated with inaccuracies and compliance issues.
Three things to know today
00:00 Cybersecurity Jobs Cut, AI Hired, and Kids Get ID’d—Welcome to the Future of Tech Policy
05:45 ChatGPT Isn’t Killing Google Search—And AI Lies More Than You’d Think
08:27 Microsoft and OpenAI: A Rocky Relationship, While AI Prices Tumble
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The latest jobs report indicates a softening labor market, with the U.S. economy adding only 151,000 jobs in February and an uptick in the unemployment rate to 4.1%. This decline is particularly evident in small businesses, which shed 12,000 jobs, signaling economic stress in this sector. The IT job market is also showing mixed signals, with a rise in unemployment to 3.3% despite an increase in job postings. Economic uncertainties, including inflation and stock market fluctuations, are contributing to hiring slowdowns, while demand for artificial intelligence skills continues to rise.
IT spending is projected to increase by nearly 10% this year, reaching approximately $5.6 trillion, with IT services expected to grow by 9% to $1.73 trillion. However, budget constraints are a significant concern for IT professionals, with many struggling to justify expenses to upper management. A survey reveals that 43% of IT professionals anticipate budget constraints will remain a challenge throughout the year, particularly in critical areas like cybersecurity. Additionally, skills shortages are cited as a major concern, impacting the ability of firms to expand.
ConnectWise has announced the addition of free security and backup solutions to its Ozzio platform, enhancing its offerings for managed service providers. The integration aims to empower over 100,000 active endpoints with improved security and backup capabilities. Meanwhile, Apple has delayed the rollout of upgraded Siri features, raising questions about the company's AI strategy and the potential risk of falling behind competitors in the rapidly evolving AI landscape.
As the tech industry navigates these challenges, the importance of addressing technical issues and investing in employee development becomes increasingly clear. The average IT worker faces significant productivity losses due to recurring tech problems, costing employers an average of $7,800 annually. Companies must focus on providing ROI-driven services and retaining skilled employees to thrive in a competitive market, while also adapting to the evolving demands of technology and the workforce.
Four things to know today
00:00 Tech Jobs Shrink, Small Businesses Cut Workers—How IT Spending Will Be Affected
05:05 IT Services in 2025: AI’s Rise, Budget Struggles, and the $7,800 Productivity Problem
09:17 ConnectWise Adds Free Security & Backup—But There's More to the Story
12:13 Siri’s Makeover Takes a Detour—Why Apple Is Holding Back
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Dr. Alex Hubline, President of Culture and Innovation at Netsurit, discusses the transformative role of artificial intelligence (AI) in managed service providers (MSPs). He emphasizes the importance of a strong company culture that prioritizes both employee and customer dreams, which is exemplified through their unique "dreams program." This program aims to align the aspirations of the workforce with the goals of the customers, fostering a collaborative environment that drives innovation. Hubline believes that many companies fail to live up to their cultural values, but at Netseret, they actively work to integrate these values into their operations.
The conversation shifts to the concept of "innovation as a service," which Netseret offers through their subscription-based service called Innovate X. This service leverages advanced automation and AI technologies to help small and medium businesses innovate and improve productivity. Hubline explains that the cost of bespoke development has historically been prohibitive for these businesses, but advancements in AI are making it more accessible. By focusing on return on investment (ROI), Netseret ensures that their innovations deliver tangible financial benefits to their clients.
Hubline shares specific use cases of AI applications, such as a virtual sales assistant for a product distributor facing challenges in hiring and training sales personnel. This AI solution not only assists salespeople but also interacts directly with customers, providing complex product information and suggestive selling. Another example involves automating the classification of incoming records, significantly reducing the need for human intervention in a previously labor-intensive process. These examples illustrate how AI can eliminate repetitive tasks and enhance capabilities for businesses.
Finally, Hubline addresses the balance between innovation and organizational stability. He believes that fostering a culture of innovation can lead to more effective results without disrupting service delivery. By prioritizing use cases that align with business impact and maintaining a hyper-iterative development cycle, Netseret can quickly adapt to customer needs. This approach not only enhances productivity but also bridges the gap between technology and business, allowing for a more seamless integration of innovative solutions.
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Agentic AI is emerging as a transformative technology that builds upon the advancements of large language models (LLMs). Unlike traditional conversational AI, which primarily provides answers to user queries, agentic AI takes it a step further by enabling autonomous actions based on those answers. This capability allows businesses to automate processes with greater precision and speed, effectively acting as human agents. The conversation delves into the implications of this technology, particularly the balance between leveraging its capabilities and managing the risks associated with confidently incorrect information.
The discussion highlights the importance of accountability in decision-making processes. While traditional AI systems can provide answers that may be wrong, the shift to fully autonomous decision-making raises concerns about who is responsible for those decisions. The approach suggested involves automating only low-risk tasks where confidence in the AI's output is high, while still allowing human oversight for more complex or critical decisions. This careful balance is crucial to mitigate potential business risks associated with erroneous automated actions.
Several use cases for agentic AI are explored, showcasing its potential across various sectors. In marketing, for instance, an agent can streamline the home-buying process by filtering properties based on user preferences before human involvement is necessary. In the financial sector, autonomous agents can manage loan collections by reaching out to customers through their preferred communication channels, thereby increasing efficiency and reducing the need for human intervention. These examples illustrate how agentic AI can enhance customer experiences while also improving operational efficiency.
To successfully implement agentic AI, businesses must prepare their backend systems and data. This includes ensuring that APIs are available for order and inventory systems, as well as limiting the data accessible to the AI to mitigate risks. Additionally, businesses need to establish analytics to monitor the performance of these autonomous agents, ensuring that they meet customer satisfaction and operational goals. By addressing these foundational elements, organizations can effectively harness the power of agentic AI while minimizing potential pitfalls.
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Intel has made significant strides in the tech industry by launching its next-generation AI chips, the Core Ultra Series 2 processors, designed specifically for commercial artificial intelligence applications. Built on the Arrow Lake architecture, these processors promise a 30% reduction in power usage compared to their predecessors, catering to the growing demand for efficiency in AI workloads. Additionally, a federal judge dismissed a shareholder lawsuit against Intel, which had accused the company of misleading investors about its foundry business. This legal victory alleviates some immediate uncertainties for Intel, although the company still faces ongoing challenges in a competitive market dominated by TSMC and Samsung.
Apple is currently embroiled in a legal battle with the UK government over an order that demands access to encrypted iCloud files. The company has appealed to the Investigatory Powers Tribunal, which may hear the case soon. In response to the order, Apple has paused its Advanced Data Protection Service in the UK, raising concerns about user privacy and security. Meanwhile, the Trump administration is planning to revamp a $42.5 billion internet program aimed at connecting rural Americans to high-speed internet, potentially favoring satellite companies like Starlink over traditional fiber-optic networks.
In the realm of managed service providers (MSPs) and small to mid-sized businesses (SMBs), several tech upgrades have been announced. GoTo has introduced AI-powered security and translation features for its LogMeIn rescue platform, enhancing customer support capabilities. Adigy has launched Adigy Assist, a tool designed to streamline Mac deployments, while One Password has improved password accessibility based on user location. Additionally, a new Swedish startup, Big Audience Machine, is set to launch an AI-driven content marketing platform tailored for smaller enterprises, allowing them to compete more effectively in the digital landscape.
The podcast also discusses a shift in the use of artificial intelligence, with companies increasingly opting for multiple AI models rather than relying on a single solution. This trend reflects a growing understanding of the diverse capabilities required for various tasks. Notably, McDonald's is upgrading its restaurants with AI technology to improve order accuracy and customer experience, while the Xbox Kinect continues to find innovative applications beyond gaming, demonstrating the lasting impact of technology in creative fields. As the market evolves, businesses must adapt to these changes and explore new opportunities for growth and efficiency.
Four things to know today
00:00 Intel Scores Legal Win, Launches Next-Gen AI Chips: Is the Tech Giant Finally Getting Back on Track?
03:34 Apple vs. the UK, Satellite Broadband Heats Up, and Tariffs Stick Around—Tech Drama You Didn’t Know You Needed
07:00 From GoTo’s Real-Time Translation and Security Enhancements to Reddit’s Community Tools—How MSPs and SMBs Can Leverage These New Tech Upgrades
10:04 Companies No Longer Trusting ‘One AI to Rule Them All’—Here’s Why Shortwave, McDonald’s, and Xbox Kinect Matter
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Employees are increasingly using artificial intelligence (AI) tools without the oversight of their IT departments, leading to significant security risks for organizations. A report by LayerX reveals that 89% of enterprise AI usage occurs outside IT visibility, with many employees accessing these tools through personal accounts. This lack of oversight raises concerns about data leakage, as corporate data is frequently pasted into AI applications. Additionally, a report by WalkMe highlights a disconnect between business leaders and employees regarding AI adoption, with many employees feeling inadequately trained and only a quarter noticing efficiency improvements.
The findings underscore a dual crisis of visibility and adoption in AI technology. Organizations may invest in AI solutions, but the gap between employee usage and IT oversight creates risks of data leaks and compliance failures. Providers have an opportunity to help organizations regain control through better governance models and security policies. Furthermore, the report indicates that many employees are not ready to utilize AI effectively, leading to wasted potential and significant financial losses.
Recent announcements from major tech companies highlight the growing integration of AI into business processes. Salesforce has launched AgentExchange, a marketplace for digital labor solutions, while Microsoft is set to release new software agents for its Dynamics 365 and Microsoft 365 platforms. These developments point to a strategic move towards automating business functions and improving efficiency. Additionally, Microsoft's Dragon Copilot aims to streamline administrative tasks in healthcare, showcasing the potential for AI to enhance productivity in specific industries.
The podcast also discusses advancements in AI models, including OpenAI's GPT-4.5 and Microsoft's new local AI models, which democratize access to powerful machine learning capabilities. The collaboration between Snowflake and Microsoft aims to address data governance and security challenges in deploying generative AI. Meanwhile, Anthropic's recent funding success raises questions about the sustainability of AI valuations. The episode concludes with a look at the impressive realism of AI voices developed by Sesame and the anticipated upgrades to Apple's Siri, emphasizing the ongoing evolution of AI technology and its implications for businesses.
Four things to know today
00:00 Employees Secretly Chatting with AI Behind IT’s Back Salesforce Opens AI Marketplace, Microsoft Sends Digital Helpers to Work; MSPs, Time to Get
05:48 Those Bots on the Payroll!
09:28 AI Hits Home as Microsoft and Snowflake Empower Local Models; Meanwhile, Anthropic Bags Billions—But Is the AI Bubble Ready to Pop?
13:24 AI Voices Get So Real Users Catch Feelings—Apple Promises Siri’s Glow-Up, but Don’t Hold Your Breath Until 2027
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The rise of IT generalists is becoming increasingly significant as the industry grapples with a growing talent gap. A recent report by Auvik reveals that a staggering 78% of IT professionals feel that work-related stressors hinder their ability to improve their skills, with 60% experiencing burnout. As baby boomers retire at an accelerated pace, the workload is shifting to senior employees, intensifying stress and workload issues. The report highlights the necessity for IT professionals to possess a broad range of knowledge across various IT functions, emphasizing the integration of artificial intelligence and automation to alleviate these challenges.
Managed service providers (MSPs) are facing heightened security demands, yet there are concerns about whether clients are allocating their budgets effectively. A series of market reports indicate that organizations are managing an average of 45 cybersecurity tools, which calls for a streamlined approach to security controls. The landscape of cybersecurity is evolving, with a notable shift towards generative AI and the need for comprehensive strategies for machine identity and access management. MSPs are encouraged to help clients prioritize security investments based on risk rather than simply increasing spending.
Recent product announcements from companies like Scion AG, Huntress, and Cisco reflect the industry's response to these challenges. Scion AG has launched Scion Guard360, a cybersecurity solution aimed at small and medium-sized enterprises, while Huntress introduced a sensitive data mode to aid compliance with the Cybersecurity Maturity Model Certification. Cisco's Meraki for Government solution has achieved FedRAMP authorization, underscoring the importance of compliance in enhancing security for federal agencies. These developments highlight the trend towards automation and AI-driven solutions in the security sector.
The backlash against Broadcom's acquisition of VMware is resulting in significant financial gains for competitors like Nutanix and Scale Computing. Nutanix reported a 16% revenue increase, driven by customers seeking alternatives to VMware, while Scale Computing experienced a remarkable 400% growth in enterprise demand. This shift in buying behavior indicates that organizations are actively looking for new solutions, presenting an opportunity for IT consultants to guide clients through the migration process. As the market evolves, understanding alternatives to VMware could provide a competitive advantage for service providers.
Four things to know today
00:00 IT Generalists on the Rise: Auvik Report Highlights Burnout, Skills Gaps, and AI’s Role
04:32 MSPs Face Rising Security Demand—But Are Clients Spending in the Right Places?
08:51 Huntress, Cisco, and Cyan AG Roll Out New Security Features—Here’s Why It Matters
11:14 Big Wins for Nutanix and Scale Computing as VMware Customers Make Their Move
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U.S. Cyber Command has been ordered to halt all planning against Russia, marking a significant shift in the country's cyber policy. This decision, directed by Defense Secretary Pete Hedgeset, comes as the focus of U.S. cybersecurity efforts pivots away from Russia and towards threats from China and other adversaries. Reports indicate that this change has raised concerns about potential vulnerabilities, especially as Russian cybercriminal groups remain active. The Cybersecurity and Infrastructure Security Agency (CISA) has denied claims that it is reducing its focus on Russian threats, asserting its commitment to defending against all cyber threats to U.S. critical infrastructure.
The podcast also discusses the challenges faced by IT service providers in retaining new talent. A recent report highlights that employees with one to three years of experience have a significantly higher churn rate compared to their more experienced counterparts. This situation underscores the need for managed service providers (MSPs) to enhance their onboarding processes, career progression paths, and workplace culture to improve employee retention. Additionally, the limited role of remote work in the industry suggests that MSPs must compete on factors beyond salary, such as workplace environment and benefits.
Furthermore, the episode touches on the financial performance of Enable, a key player in the MSP software market. Despite reporting a year-over-year revenue growth of 7% and transitioning a significant portion of its revenue to annual contracts, Enable's stock price plummeted by over 25% following its earnings call. Analysts have adjusted their price targets downward, indicating a lack of confidence in the market for MSP-focused software companies. This trend suggests that the dream of an IPO resurgence for such companies may be fading, with a shift towards private equity consolidation becoming more prevalent.
Finally, the podcast emphasizes the importance of resilience, vendor risk management, and strategic alignment for MSPs in light of these market dynamics. As the landscape evolves, providers are encouraged to focus on enhancing their cybersecurity offerings and adapting to regulatory changes. The episode concludes with a reminder for MSPs to be proactive in their approach to business, as the days of passive compliance are over, and security and regulation are becoming critical factors in the IT services industry.
Three things to know today
00:00 U.S. Cyber Policy Shifts—Providers May Need to Step Up as Government Focus Changes
05:27 IT Service Providers Are Hiring—But Can They Keep Their New Talent?
08:25 MSP IPOs? The Market Says No—N-able’s Stock Drop Tells the Story
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The IT professional services market is experiencing significant growth, projected to reach nearly $2 trillion by 2032, driven by increasing demand for cloud computing, artificial intelligence, and automation. While the project-oriented services segment currently dominates the market, the information technology outsourcing services segment is expected to grow the fastest, with an annual growth rate exceeding 10%. North America leads the market share, but Europe is also poised for rapid growth due to digital transformation initiatives. However, economic uncertainties, including tariffs and budget constraints, may pose challenges for IT providers.
Concerns about the U.S. economic outlook are rising, particularly with fluctuating tariffs affecting business decisions. Recent data indicates a surge in jobless claims, which could lead to cautious spending among federal employees and contractors. Despite this, small business owners are showing increased confidence, with a majority optimistic about their business outlook for 2025. However, inflation remains a significant concern, prompting many to adjust their spending plans and raise prices to maintain profitability.
The commercial real estate market is struggling, with office building values declining significantly and vacancy rates reaching nearly 20%. This decline could impact IT providers that rely on clients in the real estate sector, as businesses may delay office-related decisions until 2027. Meanwhile, Microsoft is continuing its investment in data centers, despite reports of potential decreases in demand for generative AI, indicating a focus on hybrid work solutions and cloud cost management.
In the personal computer market, sales are projected to face challenges, with a modest increase expected in 2025. While consumer demand remains weak, commercial PC sales are anticipated to grow, driven by large contracts and migration to Windows 11. Companies like HP and Dell are seeing growth in their commercial segments, particularly in AI-driven infrastructure, suggesting a shift in focus from traditional PC sales to more advanced technology solutions. As the market evolves, IT providers should consider alternatives like desktop as a service to adapt to changing consumer needs.
Three things to know today
00:00 IT Services Are Booming, but Will Tariffs and Budgets Slow the Party?
05:19 MSPs: If Your Customers Depend on Real Estate, You Might Have a Problem
07:28 Who Still Buys PCs? Not Consumers—HP and Dell See Growth in AI and Business Sales
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David Gandini, CEO of SOBRsafe, discusses innovative alcohol detection technology designed for workplace safety and behavioral health. The company offers two primary devices: the SOBRCheck, a stationary device that uses biometric identification to detect alcohol presence through skin vapor, and the SOBRSure, a wearable band that pairs with a smartphone to monitor alcohol levels discreetly. These devices aim to enhance safety in environments like oil and gas facilities while also supporting individuals with alcohol use disorders by providing real-time data to clinicians.
The SOBRCheck device allows employees to check in and out throughout the day, ensuring they are alcohol-free before entering the workplace. The data collected is de-identified, meaning it does not store personal information, thus addressing privacy concerns. The SoberSure band serves a different purpose, focusing on continuous monitoring for individuals in behavioral health settings, allowing clinicians to track their patients' alcohol consumption discreetly and effectively.
Gandini emphasizes the importance of leveraging artificial intelligence and machine learning to improve the accuracy of alcohol detection. By normalizing individual baselines based on physiological and environmental factors, the technology aims to reduce false positives, particularly in challenging environments like oil fields where ethanol emissions may interfere with readings. This advancement is still in its early stages, but it represents a significant step toward more reliable monitoring solutions.
Looking ahead, Gandini highlights the potential for integrating this technology with insurance companies to offer discounts for verified sobriety and exploring in-vehicle applications for alcohol detection. The company is also expanding its reach internationally, with ongoing efforts in Australia and New Zealand. Overall, SOBRsafe is positioned to make a substantial impact on workplace safety and behavioral health management through its innovative approach to alcohol detection.
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OpenAI has launched GPT 4.5, its latest language model, which is touted as the largest and most knowledgeable to date. The model, codenamed Orion, boasts improvements in user experience, including fewer hallucinations and enhanced emotional intelligence. It has demonstrated superior performance in various benchmarks, particularly in professional and creative queries. Despite the excitement surrounding its release, a recent Pew Research study reveals that a significant majority of American workers—around 80%—do not use AI in their jobs and express skepticism about its benefits. This presents a unique opportunity for IT service providers to bridge the gap in AI education and training.
The podcast also discusses a report from OpenVault indicating a dramatic increase in internet subscribers in the U.S. who use over one terabyte of data monthly, now comprising 24.3% of all subscribers. This surge, a 232% increase since 2019, reflects changing user behaviors and a growing demand for managed network services and cloud optimization. As data consumption continues to rise, the broadband industry is adapting to meet these needs, emphasizing the importance of addressing bandwidth challenges and security risks.
In a significant shift, Microsoft has announced the shutdown of Skype on May 5, 2025, as it consolidates its communication services under Teams. Once a dominant platform with 300 million users, Skype has seen a decline to just 36 million daily users. Microsoft’s focus on Teams, which has experienced a four-fold increase in consumer calling minutes, signals a strategic pivot towards a unified communications platform. This transition presents challenges for organizations that relied on Skype, necessitating data export and compliance solutions.
Lastly, the podcast explores the evolving landscape of online communities, highlighting a study that shows traditional social media platforms are losing consumer trust. Many users are seeking smaller, purpose-driven communities that prioritize authenticity and meaningful interactions. Additionally, a contrarian view on the generative AI industry raises concerns about its financial sustainability, with significant losses reported by major players like OpenAI. The discussion concludes with insights on the transformative impact of AI on education, advocating for a shift towards deeper engagement with writing and learning.
Four things to know today
00:00 GPT-4.5 Is Here—But Do Most Workers Even Care About AI?
03:45 One Terabyte and Beyond: The Internet’s Data Boom Reshapes Business Priorities
05:15 Goodbye, Skype—Hello, Teams: Microsoft Consolidates Communication Under One Platform
06:57 The Internet Is Changing—Smaller Communities, AI Struggles, and a Rethink on Education
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NVIDIA has reported impressive fourth-quarter earnings, with a revenue of $39.3 billion, marking a 78% increase from the previous year. The company's net income also surged to $22.1 billion, reflecting an 80% year-over-year growth, driven by strong demand for its latest GPU architecture, Blackwell. Despite these positive results, NVIDIA's stock experienced fluctuations in after-hours trading due to a decline in gross margins linked to a transition to more complex systems. In contrast, Salesforce has forecasted disappointing revenue for fiscal 2026, projecting figures below Wall Street expectations, primarily due to slower adoption of its AgentForce platform.
The challenges faced by Salesforce highlight the broader issue of AI monetization, as businesses remain hesitant to invest in generative AI technologies without clear, tangible returns on investment. This cautious spending trend is exacerbated by high interest rates and economic uncertainty, indicating that many enterprises are still in a wait-and-see mode regarding AI adoption. The struggles of a major player like Salesforce serve as a cautionary tale, emphasizing that AI hype alone is insufficient to drive sales; clients are demanding proof of effectiveness.
In the realm of cybersecurity, Enable has committed to achieving Cybersecurity Maturity Model Certification 2.0 readiness for its nCentral platform by the second half of 2025, while Kaseya has partnered with SafeLogic to enhance its encryption capabilities. Acronis has launched a new security and compliance platform aimed at protecting Microsoft 365 environments for managed service providers. Additionally, Amazon has introduced Alexa Plus, a generative AI-powered upgrade to its virtual assistant, aiming to enhance user experience and expand its capabilities.
Private equity firms have acquired a majority stake in Ignite, a cloud content collaboration company, signaling a potential shift in the competitive landscape for managed service providers. As Ignite seeks to expand its market presence, MSPs may face increased competition but also new opportunities for partnerships. The episode concludes with a discussion on the importance of scalable, proactive security-first device management strategies, particularly in light of the growing threat posed by unmanaged devices in the workplace. Organizations are urged to adopt automation-first solutions to enhance their security posture and prepare for the future of IT operations.
Four things to know today
00:00 Nvidia Wins Big on AI, But Salesforce’s Struggles Show the Hype Isn’t Enough
03:40 Kaseya, N-Able, and Acronis Ramp Up Security—MSPs Must Track Certification Progress
07:04 Egnyte Gets a Private Equity Boost—Will MSPs Benefit or Face More Competition?
08:47 From Unmanaged Chaos to AI-Controlled Security—The Future of Endpoint Protection
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Ninja One has secured $500 million in Series C funding, raising its valuation to $5 billion. This investment will enhance its capabilities in autonomous endpoint management, patching, and vulnerability remediation, while also facilitating the acquisition of DropSuite, a SaaS backup and data protection firm. Despite this growth, Ninja One faces criticism for lacking a robust cybersecurity strategy, which could hinder its competitiveness against rivals like Kaseya and ConnectWise. The absence of integrated security solutions means that managed service providers (MSPs) using Ninja One must seek additional security measures independently, potentially limiting their market appeal.
Zoom Communications has issued disappointing revenue forecasts, indicating a decline in demand for video conferencing as companies shift back to in-office work. The company anticipates revenues below Wall Street estimates, reflecting a post-pandemic reality that is less favorable than the boom experienced during the pandemic. Although Zoom has integrated artificial intelligence into its tools, these enhancements have not yet proven effective in driving user adoption or revenue growth, suggesting that AI features may not be sufficient to differentiate the platform in a competitive market.
In Europe, significant strides are being made in artificial intelligence, highlighted by the launch of the Open Euro LLM project aimed at developing open-source language models for all EU languages. This initiative, co-led by computational linguists, has a budget of €37.4 million and aims to preserve linguistic and cultural diversity. Additionally, the EU has introduced the Invest AI initiative, which seeks to mobilize €2 billion for AI investments, including the establishment of AI gigafactories. These efforts reflect Europe's commitment to enhancing its AI capabilities and reducing reliance on non-European technology providers.
The Cybersecurity Maturity Model Certification (CMMC) is becoming increasingly important for MSPs looking to secure government contracts. While certification is not yet mandatory, companies are encouraged to pursue it to remain competitive in the market. The recent update from Sentinel Blue highlights the significance of CMMC Level 2 certification, as it demonstrates a commitment to cybersecurity standards. As the landscape evolves, MSPs without certification may find it challenging to compete, making it essential for them to consider obtaining this credential to attract higher-quality clients and enhance their market position.
Four things to know today
00:00 As NinjaOne Raises $500M, Its Cybersecurity Strategy Remains Unclear
02:52 Zoom’s Pandemic High Fades—AI Can’t Save It Yet
04:57 Europe’s AI Push Gains Momentum—But Will Regulation Be Its Strength or Weakness?
08:16 MSPs Without CMMC Certification Risk Losing Government Business—Here’s Why
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AI adoption is accelerating rapidly, with notable advancements in technology and a growing user base. Recent reports indicate that the costs associated with AI have plummeted, making it more accessible for businesses and individuals. A survey revealed that 39% of the U.S. population were monthly users of AI by August 2024, surpassing early adoption rates of personal computers and the Internet. Despite this growth, many businesses remain hesitant to fully embrace AI due to concerns about accuracy and security, with 82% of respondents in a recent survey either experimenting with AI or not considering it at all.
The New York Times has begun integrating AI tools into its newsroom, utilizing a new tool named Echo to assist with editing and summarizing articles. This initiative highlights how AI is being used to augment rather than replace human jobs, as journalists will oversee the final output. Other companies, like Anthropic and Google, are also launching new AI models and tools aimed at enhancing productivity in coding and research. However, the market is still grappling with the challenge of ensuring AI reliability and usability, as businesses seek practical applications for these technologies.
Microsoft is testing a free version of its Office applications that includes advertisements, marking a shift in its monetization strategy. This ad-supported model aims to attract users who may not subscribe to Microsoft 365, particularly in price-sensitive markets. The requirement to store documents on OneDrive reinforces Microsoft's push towards a cloud-driven ecosystem. This strategy could potentially increase user dependency on Microsoft services, although it raises concerns about user experience and the implications of ad-filled workspaces.
Apple is set to launch a new partner program to enhance collaboration with businesses in various sectors, including education. This initiative aims to support partner growth through training and resources, reflecting Apple's ongoing commitment to expanding its market presence. With a record number of products deployed globally, Apple is looking to leverage its success in the tech industry. However, the long-term effectiveness of these strategies remains to be seen, as the tech landscape continues to evolve rapidly.
Four things to know today
00:00 AI’s Real Hurdle? Not Cost, But Security and Adoption
04:11 Claude 3.7, Gemini Code Assist, and Deep Research: AI’s Free Tools Push Continues
08:32 Microsoft’s Free Office Test: Smart Move or Ad-Filled Trap?
10:20 Apple Bets on Partners Again—New Program Targets Business and Education
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Apple has decided to remove its advanced data protection tool in the United Kingdom following a government request for access to user data. This tool, which provided end-to-end encryption for sensitive items like photos and documents, is now unavailable to new users, and existing users will lose access soon. The move has drawn criticism from privacy advocates who view it as a significant threat to individual privacy and online security. Experts warn that this could set a precedent for other governments to demand similar concessions from tech companies, potentially exposing sensitive data to breaches and overreach.
In the tech sector, CEO confidence has surged to its highest level in three years, according to a recent survey. Despite this optimism, many executives express concerns about geopolitical instability and its potential impact on their businesses. Additionally, a notable decline in the percentage of CEOs planning to expand their workforce indicates a cautious approach to investment and growth, even amidst a recovering sentiment. This cautious outlook raises questions about whether increased CEO confidence will translate into higher spending on technology and digital transformation.
The cloud computing sector has seen a remarkable increase in merger and acquisition activity, with cloud-related deals totaling $61 billion last year, marking a 221% growth compared to the previous year. This surge in demand for cloud services has contributed to a broader increase in global deal value, despite challenges such as inflation and high interest rates. Notable transactions include Blackstone's acquisition of Airtrunk for $16 billion and IBM's purchase of HashiCorp for $6.4 billion, highlighting the ongoing trend of consolidation in the tech industry.
Ingram Micro has merged its Small and Medium Business Alliance and Trust-X Alliance partner communities under the Trust-X Alliance brand, aiming to enhance collaboration and technical expertise among its members. While this merger could provide more resources and support for partners, there are concerns that smaller businesses may feel excluded from the elite program. The consolidation of budgets raises questions about whether this will lead to innovative ideas or simply cost savings for Ingram, emphasizing the need for ongoing observation of the impact on smaller managed service providers.
Three things to know today
00:00 Big Moves in Tech: CEOs Feel Optimistic, Cloud M&A Hits $61B, and Cybersecurity Jobs Vanish
04:44 Apple Removes Encryption in the UK—Is This Just the Beginning?
06:13 No More Text Code Logins—Google Moves Gmail to QR-Based Security
07:25 Ingram Micro Merges Partner Groups—More Expertise, but at What Cost?
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James D. Wilton, an expert in SaaS pricing strategies, discusses the evolving landscape of pricing models in the software-as-a-service industry. He emphasizes that while SaaS pricing and subscription pricing may differ in execution, the underlying principles remain consistent. Key considerations include understanding the value of the offering, scaling prices according to customer needs, and creating various pricing options. Wilton highlights the importance of recognizing how these strategies can also apply to service-based businesses, suggesting that the two domains share common ground.
A significant focus of the conversation is on disruptive pricing models, particularly outcome-based pricing. This approach charges customers based on the value created rather than traditional metrics like the number of seats or hours worked. While outcome-based pricing is seen as the ideal model, it presents practical challenges, such as establishing clear metrics for success and ensuring that customers attribute value to the vendor's contributions. Wilton notes that despite these challenges, the potential for aligning pricing with customer outcomes makes it an attractive option for service providers.
Wilton also explores the concept of viewing service providers as incubators for their clients, where the goal is to foster growth and deliver business outcomes. This perspective raises questions about how to fairly charge for the value created over time, especially when the initial investment leads to ongoing benefits for the customer. The discussion emphasizes the need for data-driven approaches to pricing strategies, allowing service providers to understand customer willingness to pay and differentiate their offerings effectively.
Finally, the conversation touches on the importance of packaging services to cater to different customer segments, including price-sensitive clients. By creating tiered offerings, service providers can present clear choices that help customers evaluate the value they receive at various price points. This strategy not only aids in capturing value but also protects against price-driven negotiations. Wilton concludes by stressing that effective pricing strategies require a deep understanding of customer needs and a willingness to adapt to market dynamics.
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The episode delves into the impact of artificial intelligence (AI) on cybersecurity, particularly focusing on the rise of AI-driven phishing attacks. Bryant G. Tow, Chief Security Officer at LeapFrog Services, discusses how cybercriminals are leveraging generative AI to create more convincing phishing schemes, which can lead to identity theft. Despite the advancements in attack methods, Tao emphasizes that the fundamental defenses against these threats remain unchanged. He highlights the importance of understanding the evolving landscape of cyber threats and the necessity for organizations to adapt their security measures accordingly.
Tow elaborates on the concept of an "arms race" in cybersecurity, where defenders must continuously improve their strategies to keep pace with increasingly sophisticated attacks. He points out that while phishing remains a common entry point for cyber threats, the use of AI is transforming these attacks into more personalized and effective schemes. The conversation shifts to the implications of deepfake technology, which can create realistic impersonations of individuals, further complicating the security landscape. Tao warns that the ability to produce convincing deepfake videos and audio can lead to significant risks for organizations.
The discussion also touches on the challenges of insider threats, particularly when employees intentionally disregard security policies. Tao stresses the importance of establishing clear acceptable use policies and implementing a zero-trust framework to mitigate these risks. He notes that most insider threats are accidental, but organizations must be prepared to address malicious actions as well. Effective governance, training, and monitoring are essential components in managing insider threats and ensuring compliance with security protocols.
Finally, the episode highlights the evolving role of government agencies like the Cybersecurity and Infrastructure Security Agency (CISA) in addressing cybersecurity challenges. Tow reflects on recent changes in leadership and the potential for new perspectives on cybersecurity governance. He expresses hope that the shift in focus will lead to more accessible resources and support for organizations navigating the complex landscape of cyber threats. The conversation underscores the need for continuous adaptation and vigilance in the face of emerging technologies and evolving attack methods.
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Amazon has announced the discontinuation of its video conferencing service, Chime, effective February 20, 2026, opting instead to adopt Zoom and Microsoft 365 for its internal operations. This decision follows a billion-dollar deal with Microsoft for 365, reflecting a significant shift in Amazon's approach to enterprise communication. The transition to Zoom is seen as a strategic move, as Chime struggled to gain traction in the market. This endorsement of Zoom strengthens its position in the enterprise communications sector, while Microsoft 365's integration aligns with a broader trend of companies gravitating towards Microsoft's ecosystem.
Zoom has recently launched new automation tools, including the Zoom Workflow Automation, designed to enhance productivity by allowing users to automate routine tasks with the help of AI. This tool integrates seamlessly with third-party applications like Jira, enabling automated actions such as generating meeting summaries. Additionally, Zoom has introduced the Zoom Up Services Program, which aims to enhance partner revenue opportunities and improve post-sales success. This program represents a shift towards a more partner-centric approach, allowing partners to unlock new revenue streams and deliver exceptional solutions.
In the realm of cybersecurity, Right of Boom has partnered with the Center for Internet Security to launch a comprehensive training course aimed at managed service providers. This course, featuring 300 modules and a certification test, is designed to help providers master essential cybersecurity controls amidst increasing cyber threats. While the course's certification may not hold significant value for customers, its ties to highly regarded CIS frameworks and practical lab components make it a relevant option for providers looking to enhance their skills and showcase their security proficiency.
On the technology front, Microsoft has made strides in quantum computing with its new Majorana 1 processor, which could potentially accommodate one million qubits. This advancement, made possible through the development of a new material and architecture, represents a significant milestone in quantum computing. However, experts caution that while this breakthrough is promising, practical applications are still years away. The podcast also highlights rising concerns in cybersecurity, with a report indicating an increase in endpoint malware detections, emphasizing the need for organizations to adopt AI-powered threat detection solutions to combat evolving threats.
Four things to know today
00:00 With Chime Gone, Amazon Bets on Zoom and Microsoft 365—Meanwhile, Zoom Doubles Down on AI and Partnerships
04:27 Right of Boom’s New Course Targets MSP Security Gaps, But Will It Gain Traction?
05:57 From Malware Surges to Microsoft’s Mixed Messaging—Security Challenges Mount
07:57 Quantum Computing Breakthrough? Microsoft’s Majorana 1 Aims for a Million Qubits
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Slide, a new backup and disaster recovery appliance designed for managed service providers, was introduced by former Datto founders Austin McCord and Michael Fass at the right-of-boom cybersecurity conference in Las Vegas. The appliance, which is slightly larger than an Apple Mac Studio, boasts a storage capacity of up to 16 terabytes and operates at speeds capable of saturating a 10-gigabit network connection. McCord emphasized the appliance's speed and efficiency, claiming it is significantly faster than existing market solutions. The founders aim to foster a culture of connection and support, allowing users to easily cancel their service with a single click, which they view as a reflection of a customer-centric philosophy.
Apple has unveiled its first in-house cellular modem, the C1, which will debut in the iPhone 16E, marking a significant step away from reliance on Qualcomm chips. The C1 modem is touted as the most power-efficient modem ever included in an iPhone, promising reliable 5G connectivity. While the iPhone 16 and 16 Pro will continue to use Qualcomm technology for the time being, Apple is strategically testing the C1 modem in a budget model to assess its performance without risking issues for premium users. This move aligns with Apple's broader goal of controlling its hardware stack and optimizing performance across its devices.
In the realm of artificial intelligence, xAI has launched Grok 3, a new model that boasts enhanced capabilities and has been trained on a significantly larger dataset. Grok 3 has achieved impressive scores on various benchmarks, including math performance, and features a deep search capability that enhances its reasoning. However, early testing has revealed some limitations, such as citation accuracy and humor comprehension. The company plans to open-source Grok 2 to address previous criticisms regarding biases, while also introducing a new subscription plan for Grok 3.
Lastly, the podcast discusses potential acquisition talks surrounding Trend Micro, a Japanese cybersecurity firm, which is reportedly valued at approximately $8.54 billion. The discussions involve several private equity firms, and if the acquisition goes through, it could lead to significant changes in Trend Micro's product roadmap and support structure. Additionally, Sophos has announced a partnership with Pax8 to streamline security management for service providers, indicating a trend towards consolidating vendor relationships in the cybersecurity space. This partnership aims to simplify access to a wide range of security solutions, although it remains to be seen whether Sophos can effectively compete with existing offerings in the marketplace.
Four things to know today
00:00 Cancel Anytime with One Click? Slide’s Backup Solution Calls Out the Industry’s Biggest Flaws
04:21 Apple Unveils C1 Modem in iPhone 16e, Taking First Steps Away from Qualcomm
06:19 xAI’s Grok 3 Hits the Scene with More Power, More Data, and… More Questions
08:37 Big Money Meets Big Security: Trend Micro Buyout Talks Heat Up While Sophos Joins the Pax8 Party
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Acer's CEO Jason Chen announced a significant price increase for laptops in the United States, set to rise by 10% starting in March 2025. This decision is attributed to the incoming tariffs from the Trump administration, which are expected to impact products imported after February. The Consumer Technology Association estimates that this price hike could cost U.S. consumers a staggering $143 billion, as 80% of laptop imports come from China. Major brands, including Apple, Dell, and HP, are likely to be affected, with Acer's high-end gaming laptop, the Predator Triton, seeing a price jump from $3,799 to $4,178.
The implications of these price increases extend beyond consumer costs, affecting IT service providers and their procurement strategies. As hardware costs rise, businesses may shift towards longer device life cycles, focusing on maintenance and upgrades rather than frequent hardware refreshes. This shift could also boost the refurbished and used hardware markets as companies seek to mitigate costs. IT service providers must prepare for pricing volatility and engage in discussions with clients about alternative solutions to navigate these changes effectively.
In addition to the laptop price hike, the podcast discusses the ongoing encryption battle involving Apple and the U.K. government's request for a backdoor into iCloud data. U.S. lawmakers have expressed strong opposition to this request, warning that it could compromise the security of American data and set a dangerous precedent for data sovereignty. The potential modifications to the 2018 Cloud Act could complicate data requests from foreign governments, raising concerns about localized data storage and compliance.
Lastly, the episode highlights new developments in the managed service provider (MSP) market, including CompTIA's launch of the CloudNetX certification aimed at senior IT professionals and ZofiQ's AI-driven solution for help desk efficiency. The podcast also covers Xtreme Networks' introduction of a consumption-based billing model for MSPs and AvePoint's new platform designed to enhance revenue streams for service providers. These innovations reflect the evolving landscape of IT services, emphasizing the need for adaptability and strategic planning in response to market changes.
Four things to know today
00:00 Sticker Shock Incoming: Acer Says Laptop Prices Are Going Up—And It’s Just the Beginning
04:09 Apple’s Encryption Battle Heats Up—Will Governments Force a Backdoor into Your Data?
06:46 CompTIA Enters the High-Level Cloud Cert Game—But Will MSPs and IT Pros Buy In?
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Small businesses across the United States are grappling with the effects of tariffs imposed on imports, particularly from China, Canada, and Mexico. These tariffs have led to increased manufacturing costs, prompting many business owners to raise prices for consumers. The situation is exacerbated by rising inflation, with the consumer price index showing a significant increase, particularly in grocery prices. As small businesses face these challenges, they are likely to tighten IT spending and seek lower-cost solutions, viewing IT as an administrative cost rather than a revenue driver.
The software-as-a-service (SaaS) market is experiencing notable growth, especially in the vertical SaaS segment, which has outpaced general SaaS applications. This growth is driven by businesses seeking industry-specific solutions to address unique challenges. Companies like Clio, which provides legal SaaS solutions, are capitalizing on this trend, achieving significant valuations. The demand for specialized consulting services in vertical SaaS is also increasing, as managed service providers aim to maintain a competitive edge in a complex ecosystem.
In Germany, the IT market is projected to grow significantly, driven by the adoption of IT solutions among small and medium enterprises. However, the country faces a talent shortage that hampers recruitment efforts. The integration of artificial intelligence in research is on the rise, with a notable percentage of researchers adopting AI technologies. This shift towards Industry 5.0 emphasizes a human-centric approach to production, creating both opportunities and challenges for IT service providers.
Recent research indicates that large language models can learn complex reasoning tasks effectively without extensive datasets, challenging the notion that massive data is necessary for fine-tuning AI models. This finding could lower the cost and resource burden for enterprises looking to customize AI solutions. Meanwhile, Kaseya is exploring options to raise nearly $4 billion in leveraged loans to refinance existing debt, highlighting the financial pressures companies face in balancing debt management with product investment. The implications of these financial strategies could affect the ability of companies to innovate and invest in their product offerings.
Four things to know today
00:00 Inflation Bites, Tariffs Sting—Can SaaS and Automation Keep SMBs Afloat?
04:47 AI, Industry 5.0, and IT Growth: Germany’s Tech Expansion Meets a Talent Shortage
07:37 Less Data, More Smarts? Study Says LLMs Don’t Need Massive Datasets to Learn
09:07 $4B in Loans? Kaseya’s Balancing Act Between Expansion and Expense
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Justin Kane, the founder and CEO of DoubleChecked, is revolutionizing the way small and medium-sized businesses (SMBs) approach cybersecurity by offering managed security services without the traditional managed service provider (MSP) model. His company focuses on providing essential cybersecurity solutions tailored specifically for businesses with 5 to 250 employees, particularly those in industries like legal, financial, and medical. By targeting the 25 to 75 employee range, DoubleChecked addresses the unique challenges faced by smaller organizations that may have limited IT resources but still require robust security measures.
Kane explains that many smaller businesses are now equipped to handle basic IT issues themselves, thanks to the prevalence of cloud-based solutions and a more tech-savvy workforce. This shift allows DoubleChecked to concentrate on delivering specialized security services without the need to manage everyday IT problems. Their pricing model is significantly lower than traditional MSPs, making cybersecurity accessible to businesses that might otherwise overlook it due to cost concerns. This approach enables them to implement effective security measures without overwhelming their clients with unnecessary services.
The conversation also delves into the importance of commitment from business owners in managing cybersecurity risks. Kane emphasizes that while DoubleChecked can provide the necessary tools and training, the responsibility ultimately lies with the business to enforce policies and ensure employee compliance. This partnership between the service provider and the client is crucial for maintaining a secure environment, especially in industries that handle sensitive information and financial transactions.
Kane's experience in the MSP sector led him to identify a gap in the market for cybersecurity services tailored to businesses that lack comprehensive IT support. By focusing solely on security, DoubleChecked aims to fill this void and help organizations implement essential protections against cyber threats. With a strong emphasis on automation and AI, the company streamlines its operations, allowing it to provide effective security solutions while minimizing labor costs.
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Nelson Gomes, CEO of Portalia Group and former MSP, discusses the evolving landscape of managed service providers (MSPs) in light of recent data indicating a shift in the American workforce towards larger businesses. With 53% of Americans now employed by companies with 500 or more employees, Gomes emphasizes the need for MSPs to pivot their sales strategies to target larger organizations rather than relying solely on small businesses. He notes that while the small business sector has traditionally been viewed as the backbone of the economy, the data suggests a significant consolidation trend that MSPs must adapt to.
The conversation also touches on the impact of big tech platforms like Facebook, Amazon, and Google on small businesses, highlighting the challenges these companies face in leveraging these platforms for advertising and sales. Gomes suggests that MSPs should not only recognize these challenges but also find ways to leverage these platforms to their advantage. He advocates for a shift towards digital marketing strategies, particularly for smaller MSPs, to enhance their outreach and client acquisition efforts.
Leadership changes at major MSP platforms, such as ConnectWise and Kaseya, are also discussed. Gomes views these changes as a natural evolution within the industry, suggesting that new leadership can bring fresh perspectives and innovations that ultimately benefit MSPs. He believes that both ConnectWise and Kaseya will continue to compete vigorously, with each offering unique advantages that MSPs can leverage to improve their service delivery and profitability.
Finally, Gomes highlights the recent acquisition of Orchestrate AI Labs by New Charter Technologies, which aims to integrate artificial intelligence into their service offerings. He praises this move as a forward-thinking strategy that allows MSPs to develop proprietary solutions rather than relying on third-party vendors. This acquisition reflects a broader trend in the industry where MSPs are increasingly investing in technology to enhance their service capabilities, ultimately positioning themselves to better meet the evolving needs of their clients.
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Dell's recent announcement mandating a full return to the office for employees living near an office marks a significant shift from its previous hybrid work policy. CEO Michael Dell emphasized the importance of in-person collaboration, arguing that brief face-to-face conversations can enhance productivity compared to lengthy email exchanges. However, this decision has led to a notable decline in employee morale, with satisfaction scores dropping sharply. While some flexibility remains for remote workers living far from an office, the overall sentiment among employees suggests widespread dissatisfaction with the move back to traditional office work.
In contrast, the Office of Personnel Management has exempted military spouses from the return-to-office mandate, allowing them to maintain their remote work arrangements. This decision highlights the complexities of return-to-office policies, which often prioritize employer interests over employee needs. Meanwhile, Google employees have expressed their concerns about job security through an internal petition, reflecting a broader trend of anxiety among workers in the tech industry amid ongoing layoffs and cost-cutting measures.
Despite the push for in-office work from companies like Dell, data from Ireland indicates a strong demand for remote and hybrid work arrangements, particularly in high-demand sectors such as software development. The report shows that a significant percentage of job postings mention flexible work options, suggesting that job seekers continue to prioritize remote work opportunities. This raises questions about whether companies are responding to genuine business needs or simply adhering to outdated managerial practices.
The podcast also delves into the changing landscape of vendor partner programs, with a trend toward consolidation as partners seek deeper, more strategic relationships with fewer vendors. Additionally, insights into the role of AI in software testing reveal that while AI can assist in generating tests, human oversight remains crucial for managing complex software development tasks. The discussion emphasizes the need for a balanced approach to tech policy coverage, considering both local and national influences as well as the impact on consumers.
Three things to know today
00:00 Return to Office or Bust? Dell, Federal Workers, and Job Market Trends Paint a Complicated Picture
05:51 More Strategy, Fewer Vendors: Why the Partner Landscape Is Changing Fast
07:33 AI Speeds Up at Microsoft, Reshapes Software Testing, and Faces Policy Challenges—Are We Keeping Up?
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Managed service providers (MSPs) are facing significant challenges as recent data reveals that 18% are operating at a loss, a concerning increase from 14% in the previous quarter. While overall managed service revenue growth has slowed to just 1%, profitability remains relatively high, with an average EBITDA of 11.1%. However, the decline in services revenue, particularly among value-added resellers (VARs), indicates a potential shift in client spending habits, raising questions about the sustainability of traditional service contracts. This trend suggests that clients may be reverting to transactional IT spending rather than fully managed services.
In the realm of artificial intelligence (AI), a report from NTT Data highlights a growing responsibility gap in AI adoption, with over 80% of business leaders acknowledging that governance is not keeping pace with technological advancements. The divide among executives regarding the prioritization of responsibility versus innovation complicates the landscape, as 89% express concerns about security risks associated with AI, yet only 24% feel prepared to manage these risks. This lack of alignment could hinder AI adoption and create compliance challenges, emphasizing the need for structured governance policies.
OpenAI has announced plans for its upcoming GPT-4.5 and GPT-5 models, aiming to unify its product lineup and enhance functionality across various tasks. The new models will offer different levels of intelligence based on user subscriptions, with a focus on addressing ethical concerns in AI, such as misinformation and self-harm. Meanwhile, Apple is partnering with Alibaba to integrate AI technology into its iPhones, reflecting a strategic move to enhance its AI capabilities while navigating regulatory landscapes.
CrowdStrike has introduced Charlotte AI Detection Triage, an AI-driven tool designed to automate alert assessments in security operations, achieving over 98% accuracy and significantly reducing manual workloads. This development underscores the increasing necessity for AI-driven automation in cybersecurity, as adversaries can now exploit vulnerabilities within minutes. The integration of AI into existing platforms, rather than as standalone tools, is preferred by cybersecurity professionals, highlighting the importance of delivering value through AI-enhanced solutions.
Three things to know today
00:00 Managed Services Hit Growth Wall as 18% of MSPs Operate at a Loss
06:08 OpenAI Plans GPT-4.5 and GPT-5 While Apple Taps Alibaba for AI
09:29 With Breaches Happening in Minutes, CrowdStrike Bets on AI-Driven Security Automation
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Artificial intelligence agents are facing significant challenges when tasked with complex responsibilities, as highlighted by a recent study from Langchain. The research indicates that AI performance deteriorates under cognitive overload, with one model's effectiveness dropping to just 2% when managing more than seven domains. This finding emphasizes the need for businesses to design AI systems that can effectively manage complexity rather than assuming that AI can scale to handle human-like multitasking. The implications are particularly relevant for industries reliant on automation, such as customer service and IT operations.
In a related development, researchers from Stanford and the University of Washington have introduced a new AI reasoning model called S1, which can be trained at a fraction of the cost of existing high-end models. This innovation raises concerns about the commoditization of AI, as smaller teams can replicate sophisticated models with minimal resources. Meanwhile, Hugging Face has quickly developed an open-source AI research agent that aims to compete with OpenAI's offerings, showcasing the rapid advancements in AI capabilities and the importance of community contributions in this space.
The podcast also discusses the ongoing legal battles surrounding AI and copyright, particularly the recent ruling in favor of Thomson Reuters against Ross Intelligence. This case underscores the complexities of how AI tools are trained using copyrighted material and sets a precedent that could impact future AI developments. As AI continues to evolve, the legal landscape surrounding its use and the rights of content creators remains a critical area of concern.
Finally, the episode touches on the rising unemployment rate in the IT sector, attributed to the increasing influence of AI and automation. The data reveals a significant jump in unemployment among IT workers, with many routine jobs being automated rather than replaced. This shift highlights the need for IT professionals to upskill and adapt to the changing job market, focusing on areas such as AI integration and cybersecurity, as traditional software development roles decline.
Four things to know today
00:00 AI Agents Struggle Under Pressure—More Complexity Means Less Accuracy
03:23 Big AI, Big Trouble? Low-Cost Models Challenge Industry Leaders
07:17 Apple Faces UK Encryption Fight, CISA’s Role Strengthens, and AI Copyright Battle Heats Up
10:38 AI Disrupts IT Hiring: Fewer Software Jobs, More Automation, and Higher Unemployment
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New Charter Technologies has made a significant move by acquiring Orchestrate AI Labs, a company focused on integrating artificial intelligence into managed service provider (MSP) operations. This strategic acquisition aims to enhance New Charter's capabilities by combining human expertise with AI automation, positioning the company as a leader in the evolving IT landscape. Peter Melby, CEO of New Charter, expressed enthusiasm about leveraging Orchestrate's AI technology, while Ryan Barton, the CEO of Orchestrate AI, has joined New Charter as Chief Innovation Officer, emphasizing the transformative potential of AI in the MSP industry.
The podcast also discusses the notable decline in ransomware payments, which dropped by 35% to approximately $814 million in 2024, following law enforcement's disruption of several major ransomware gangs. Despite this decrease in payments, the number of reported ransomware incidents on dark web leak sites has reached an all-time high, indicating that while attackers are targeting more victims, fewer are complying with ransom demands. The report highlights that automated tools played a role in 87% of attacks, and sectors such as education, healthcare, and technology were the primary targets.
Additionally, the episode addresses the growing concerns surrounding the use of generative AI tools in organizations. A report revealed that companies typically have 67 generative AI tools operating without proper licensing, with 90% lacking approval. The podcast emphasizes the need for businesses to manage AI tool usage rather than impose outright bans, as many organizations are investing in strategies to prevent data leaks and control inputs. The average organization’s lack of visibility into how sensitive data is processed poses significant security and compliance risks.
Finally, the podcast highlights research indicating that AI is primarily viewed as a collaborator rather than an independent assistant, with 57% of AI use focused on augmenting human capabilities. However, there are concerns that over-reliance on AI could lead to a decline in critical thinking skills among users. The findings suggest that organizations should prioritize enhancing human expertise while actively managing the risks associated with cognitive complacency, particularly in high-stakes industries where precision and accountability are essential.
Four things to know today
00:00 Good News: Ransomware Payments Are Down. Bad News? Attacks Are Up.
04:53 Banning AI Isn’t the Answer—Managing AI Usage Is. Here’s Why.
06:21 AI Can Boost Productivity, but Too Much Trust in It? That’s a Problem
09:15 Big AI Move: New Charter Technologies Bets on Automation with Orchestrate AI Labs Deal
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Amazon has reported better-than-expected earnings for the fourth quarter of 2024, with a significant increase in net income attributed to cost-cutting measures and strength in its cloud business. Despite this positive performance, the company provided disappointing guidance for the current quarter, projecting sales that fall short of analysts' expectations. Amazon Web Services (AWS) continues to be a dominant player in the cloud market, but its growth rate of 19% lags behind competitors that are experiencing growth rates above 30%. This slower growth raises concerns about AWS's position in the increasingly competitive landscape of AI workloads.
The labor market is showing signs of cooling, with recent revisions indicating a slower decline in job growth than previously anticipated. The tech sector added nearly 7,000 jobs in January, but the tech unemployment rate has risen slightly to 2.9%. A survey revealed that over 75% of businesses are struggling to meet their IT talent needs, particularly in areas like machine learning and cybersecurity. This has led many companies to focus on upskilling existing employees to address the talent shortage.
In the small business sector, transactions rose by 5% in 2024, with a notable increase in technology-related acquisitions. Despite inflation and rising costs, demand for stable, recession-resilient businesses is growing, prompting brokers to predict an increase in seller financing amid tight lending conditions. The surge in technology transactions indicates a strong interest in IT services and software firms, which may be well-positioned for growth and acquisitions in the current market environment.
Microsoft's Copilot Plus PCs have struggled to gain traction in the market, with disappointing sales figures attributed to high prices and a lack of compelling applications. Consumers are not actively seeking AI features, highlighting a disconnect between marketing efforts and real-world demand. This situation underscores the broader challenges of AI adoption, as companies like Microsoft work to clarify the value of their products in a competitive landscape.
Four things to know today
00:00 Tech Talent in Demand as Companies Struggle to Fill AI and Cloud Roles
05:33 Copilot+ PCs Struggle as Shoppers Say ‘No Thanks’ to AI Upgrades
06:55 Amazon’s Profits Jump, But Is AWS Falling Behind in the AI Cloud Race?
09:13 SolarWinds Sells for $4.4B—And N-Able Might Be Next
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Ken Cox, the president of InLink, leads a unique organization that operates at the intersection of data center operations and IT services. Initially founded in 2000, InLink has evolved from its roots in the dot-com era, leveraging its data center to create a variety of products and services. With a focus on providing affordable and reliable infrastructure, the company caters to clients who require a more personalized approach than what large public cloud providers can offer. This commitment to customer service and data ownership sets InLink apart in a competitive landscape dominated by giants like Microsoft and Amazon.
Cox discusses the pressures faced by data center businesses in the current market, particularly as small and mid-sized businesses increasingly turn to SaaS applications. He emphasizes the importance of maintaining a strong core customer base and the advantages of being privately held, which allows InLink to prioritize client data security and personalized service over profit maximization. This approach resonates with clients who seek a trustworthy partner for their IT needs, especially in critical sectors like healthcare and aviation.
In addition to data center operations, InLink is venturing into the crowded collaborative software space, where it aims to differentiate itself by offering tailored solutions and exceptional support. Cox highlights the importance of being a single point of contact for clients, allowing them to streamline their IT services. By integrating AI into their offerings, InLink is not only enhancing its email services but also providing innovative solutions that address the specific needs of small businesses. This includes AI-driven tools for managing customer interactions and automating workflows, which can significantly improve efficiency.
Cox's insights into managing AI employees reveal a thoughtful approach to leveraging technology while maintaining a human touch. He emphasizes the need for oversight and training of AI systems to ensure they meet client expectations. By treating AI as an employee that requires management, InLink is positioning itself to offer advanced solutions that are both effective and affordable. Ultimately, Cox's philosophy of balancing short-term needs with long-term growth reflects a commitment to sustainable business practices, ensuring that InLink remains a valuable partner for its clients in an ever-evolving technological landscape.
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Microsoft's cloud business continues to grow, reporting a revenue of $69.6 billion in its second quarter of 2025, a 12% increase from the previous year. However, challenges in Azure sales have emerged, with Chief Financial Officer Amy Hood attributing these difficulties to partner sales execution and foreign exchange rates. Despite a 19% year-over-year increase in the intelligent cloud segment, the mention of partner execution issues raises concerns about the strength of organic Azure growth. This situation suggests that customers may be hesitating due to factors such as cost concerns and broader economic uncertainty, prompting IT providers in the Microsoft ecosystem to closely monitor potential shifts in partner strategy.
In a significant leadership change, Cynet has appointed Jason McGee as its new CEO, succeeding founder Eli Grunder, who will now serve on the board of directors. McGee, who previously led ConnectWise, brings extensive experience and a proven track record of increasing annual recurring revenue and profitability. His appointment signals a shift in Cynet's growth strategy, moving from a founder-led approach to a more structured and scale-focused model. As demand for managed cybersecurity services rises, McGee's leadership is expected to drive aggressive expansion and potentially new offerings tailored for managed service providers.
MSP360 has launched RMM version 2.2, introducing smart alert profiles that automate issue resolution for its remote monitoring and management platform. This upgrade allows users to manage alerts more efficiently and trigger automatic remediation actions, marking a shift from passive monitoring to proactive incident response. Meanwhile, TeamViewer has integrated with Google Meet to enhance remote support capabilities, enabling IT teams to troubleshoot issues in real time without leaving the platform. Both companies are focusing on streamlining IT management, with MSP360 emphasizing automation and TeamViewer enhancing collaboration tools.
The podcast also explores the implications of AI advancements, particularly in reasoning models and autonomous agents. OpenAI's new Reasoner models have improved AI's problem-solving capabilities, allowing for more effective engagement with complex issues. Additionally, the discussion highlights the risks of IT monoculture, urging organizations to diversify their technology stacks to mitigate vulnerabilities. In the healthcare sector, predictions suggest that AI will replace many front desk roles by 2026, enhancing efficiency while addressing concerns about data security and the human touch. These trends indicate a broader shift towards automation and AI integration across various industries, prompting listeners to consider the future landscape of technology and its impact on their businesses.
Four things to know today
00:00 Microsoft’s Cloud Keeps Growing—So Why the Finger-Pointing at Partners?
03:52 Cynet Brings in a Heavy Hitter Jason Magee—What’s Next for This Rising Cybersecurity Star?
05:21 MSP360 Automates Fixes, TeamViewer Joins Meetings
07:42 AI is Learning to Think Harder, IT is Learning to Diversify, and Health Care is Learning to Let Go
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significant security breach has been identified within the U.S. Treasury Department, where unauthorized individuals gained administrator-level access to critical financial systems, including the Payment Automation Manager (PAM) and the Secure Payment System (SPS). This breach raises serious concerns about the integrity of the U.S. financial system, as it allows for unauthorized modifications to federal payment workflows and security configurations. The threat actors, linked to a private sector entity, have reportedly acquired elevated privileges without the necessary government vetting or legal authorization, potentially compromising sensitive financial operations and personal data of millions of Americans.
The implications of this breach extend beyond the Treasury, as individuals associated with the threat actors have also gained unauthorized access to the National Oceanic and Atmospheric Administration (NOAA). This unauthorized entry raises alarms about the potential compromise of classified environmental data and the integrity of agency operations. Lawmakers are expressing significant concern over the breach, particularly regarding its impact on federal funding mechanisms and the privacy of citizens. Affected customers have filed a lawsuit against the Treasury Department, alleging failures in enforcing access controls that could jeopardize personal and financial information.
The discussion highlights the importance of cybersecurity governance, compliance, and access control, emphasizing that security is not solely about defending against external threats. The podcast stresses that insider threats and unauthorized privileged access are equally critical issues that businesses must address. It calls for a shift in how organizations perceive security, advocating for a zero-trust approach and robust identity and access management practices. The need for continuous monitoring and strict auditing of privileged accounts is underscored, as unauthorized access can occur regardless of the actors' intent.
In addition to the main story, the episode covers several other cybersecurity-related topics, including the exposure of over one million chat records by DeepSeek, which has raised concerns about data security among AI providers. Microsoft announced the discontinuation of its Defender VPN service due to low usage, while Let's Encrypt plans to end its expiration notification email service. Cloudflare has introduced a feature to enhance online image authenticity, and the Trump administration has eliminated a key framework for AI integration into federal cloud services. These developments reflect broader trends in cybersecurity, privacy, and the evolving landscape of technology governance.
Four things to know today
00:00 Cybersecurity 101: If Even the Government Can’t Control Access, What About Your Business?
06:39 DeepSeek Leaks a Million Chat Records—And the Pentagon Wants Nothing to Do with It
08:58 Microsoft Pulls the Plug on Defender VPN—Was Anyone Using It?
10:57 FedRAMP Shake-Up: No Special Treatment for AI as Trump Administration Ends Key Framework
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A recent study published in the Journal of Marketing reveals a fascinating trend: individuals with lower knowledge of artificial intelligence (AI) are more likely to embrace it in their daily lives. This phenomenon, termed the "lower literacy higher receptivity link," suggests that people from nations with lower average AI literacy are generally more open to adopting AI technologies. The study, which analyzed data from 27 countries, indicates that even among U.S. undergraduate students, those with limited understanding of AI are more inclined to use it for academic tasks. Interestingly, while these individuals may perceive AI as less capable or ethical, their sense of wonder about the technology drives their willingness to engage with it.
The podcast also highlights a flurry of recent AI model releases, including OpenAI's O3 Mini, which offers faster responses at a lower cost while maintaining performance in mathematics and science. Google has introduced its Gemini 2.0 Pro Experimental model, boasting improved factual accuracy and performance for coding tasks, although it remains in early preview. Microsoft has made its ThinkDeeper reasoning model available for free to Copilot users, aiming to enhance output accuracy. Meanwhile, Mistral AI has launched its Small3 model, which is optimized for quick responses and has shown impressive accuracy in benchmark tests. These developments indicate a rapid evolution in AI capabilities, with implications for managed service providers.
The discussion extends to the concept of agentic AI, with a report from UiPath revealing that 90% of U.S. IT executives believe their business processes could benefit from this technology. Atera's Autopilot feature, which autonomously handles end-user service requests, is already operational and has the potential to significantly reduce support wait times. However, concerns about IT security remain prevalent, with over half of the surveyed executives citing it as a primary worry. The podcast emphasizes the importance of distinguishing between basic workflow automation and true agentic AI, as the latter could represent a major shift in IT support models.
In addition to AI advancements, the podcast covers notable product announcements from major companies. Adobe has enhanced its Acrobat AI Assistant to help users better understand contracts, while Microsoft has improved its AI-powered Windows Search for Copilot Plus PCs. Intel, on the other hand, has decided not to bring its Falcon Shores AI chip to market, opting instead for a system-level solution called Jaguar Shores. These developments reflect the ongoing challenges and opportunities in the tech landscape, underscoring the need for businesses to adapt and innovate in response to rapidly changing technologies.
Four things to know today
00:00 The Irony: The Less You Know About AI, the More You Love It
03:18 AI Models Are Coming Fast—But Should We Even Be Keeping Score Anymore?
06:39 AI That Works While You Sleep? Atera and N-able Take IT Automation to the Next Level
09:36 Intel Rethinks AI Chips, Adobe Rethinks Contracts, and Microsoft Rethinks Search
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The latest Gross Domestic Product report reveals that the American economy is experiencing steady growth, with a 2.3% annualized rate for the last quarter of 2024. This growth is largely driven by strong consumer spending, which has been bolstered by low unemployment and rising real wages. Notably, spending on goods surged by 6.6%, marking the fastest quarterly growth since the pandemic recovery, while service sector spending also saw a healthy increase. Despite some sectors, like business investments, showing signs of slowing down, the overall economy demonstrates resilience, particularly in the auto industry.
An article from the Washington Post highlights a significant shift in the landscape of American businesses, noting that while small businesses account for about 60% of all American businesses, a growing majority of workers are now employed by larger firms. This trend has been exacerbated by policy decisions favoring larger corporations since the 1970s. The article points out that while certain sectors, such as the restaurant industry, have thrived, many others have struggled, leading to a decline in the number of small businesses. As a result, small and medium-sized enterprises (SMEs) are increasingly turning to managed service providers (MSPs) for support in navigating the complex technology landscape.
A recent report from JumpCloud indicates that over 93% of SMEs are either currently using or considering the use of MSPs, with a notable increase in those fully outsourcing their IT management. This trend underscores the challenges faced by IT teams, including rising costs and security threats, prompting a shift towards proactive management solutions. As MSP partnerships grow, a significant portion of small businesses plans to increase their investments in these providers over the next year, highlighting the critical role MSPs play in helping smaller firms remain competitive in a rapidly changing economic environment.
In the tech sector, Apple and Microsoft recently reported their earnings, revealing contrasting fortunes. Apple experienced a decline in iPhone sales but saw overall revenue growth, driven by its services division. Meanwhile, Microsoft faced skepticism regarding its AI investments despite strong revenue growth, as concerns about monetization and competition from other AI models emerged. TeamLogic IT, a managed IT services franchise, reported significant growth, surpassing $1 billion in total sales and aiming to expand to 500 locations by 2030. This highlights the viability of franchised service models in the competitive mid-market space, emphasizing the need for differentiation through expertise and high-touch service.
Three things to know today
00:00 Big Firms Keep Getting Bigger, and Small Businesses Need a New Game Plan
05:23 Apple’s iPhone Sales Slip, Microsoft’s AI Bets Face Doubt—But Profits Keep Rolling In
08:44 Fast Growth, Big Milestones: TeamLogic IT Hits $1B and Plans for 500 Locations by 2030
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Host Dave Sobel engages in a thought-provoking conversation with Arik Solomon, CEO and co-founder of Cypago, a leading cyber governance, risk, and compliance (GRC) automation platform. The discussion delves into the challenges faced by organizations in the GRC space, particularly the reliance on manual processes despite the abundance of data available. Solomon shares his insights from his experience as CTO at Ernst & Young, where he recognized the need for technology to enhance the efficiency and sophistication of compliance services.
Solomon explains that Cypago operates at the intersection of cybersecurity and GRC, aiming to streamline the alignment of security programs with business requirements and regulatory standards. The technology developed by Cypago automates the collection and analysis of data related to security controls, enabling compliance officers and security leaders to gain meaningful insights into their organizations' security posture. This automation, however, raises concerns about the potential for a "checkbox culture," where organizations may rely too heavily on automated processes without meaningful engagement from human experts.
The conversation also touches on the evolving landscape of cybersecurity regulations, particularly in light of increased scrutiny from governing bodies. Solomon emphasizes the importance of establishing a baseline of minimum security standards while acknowledging the complexities of creating a universal compliance framework. He critiques existing regulations like GDPR, suggesting that a more effective approach would involve providing organizations with best practices and guidelines rather than rigid requirements that may not fit all scenarios.
As the episode concludes, Solomon highlights key trends to watch in the GRC space over the next 18 months, including the need for enhanced visibility into data management and the importance of having robust governance processes in place. He underscores that organizations must prioritize understanding where their data resides and implementing necessary security measures to protect it. This insightful discussion provides valuable perspectives for cybersecurity professionals navigating the complexities of compliance in an ever-changing regulatory environment.
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Dave Sobel engages in a thought-provoking discussion with Ryan Morris, Principal Consultant at Morris Management Partners, about the common myths surrounding sales in the Managed Service Provider (MSP) space. The conversation begins by challenging the notion that MSPs are inherently bad at sales. Morris argues that while many MSPs may struggle to scale their sales operations, they possess the foundational skills necessary to sell. He emphasizes that the entrepreneurial journey requires a blend of technical, operational, and promotional skills, which many MSP owners already have. The discussion highlights that the perception of MSPs being poor at sales is often an oversimplification and may stem from a lack of investment in developing those skills.
As the conversation progresses, Sobel and Morris delve into the relationship between sales strategies and business growth. They explore how some MSPs choose to maintain a steady, owner-led sales approach, while others opt for a more aggressive growth strategy by investing in sales processes. Morris points out that the quality of sales is not merely about volume but rather about predictability and profitability. He notes that successful MSPs often have a well-defined sales engine that allows them to forecast revenue accurately, which is crucial for making informed business decisions.
The discussion also touches on the evolving landscape of technology and the challenges MSPs face in adapting to new market demands. Sobel raises concerns about the potential obsolescence of traditional MSP services due to automation and artificial intelligence. He argues that as technology becomes more self-sufficient, MSPs must pivot their focus from merely managing existing systems to providing value-added services that address business challenges. Morris agrees, stressing the importance of understanding customer needs and delivering solutions that go beyond basic technical support.
In conclusion, the episode emphasizes the need for MSPs to embrace transformation and invest in their sales capabilities to remain competitive in a rapidly changing market. Sobel and Morris encourage MSP owners to prioritize building relationships and understanding the psychology of sales, rather than getting bogged down in administrative tasks. By doing so, they can create a more effective sales strategy that not only drives revenue but also enhances customer satisfaction and loyalty. The conversation serves as a call to action for MSPs to rethink their approach to sales and adapt to the evolving demands of their clients.
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The episode highlights the fallout of DeepSeek, an open-source large language model that has gained traction for its cost-effectiveness and performance. Microsoft has integrated DeepSeek's R1 model into its Azure AI foundry and GitHub, while businesses like ZoomInfo report substantial cost reductions by switching from OpenAI's models to R1. However, the rise of DeepSeek raises concerns about data privacy, bias, and security, particularly given its reported vulnerabilities and the influence of the Chinese government.
Sobel also covers the U.S. Copyright Office's recent clarification regarding AI-generated content, stating that such content can receive copyright protection if a human significantly contributes to or modifies it. This announcement aims to address the legal gray areas surrounding AI and copyright, providing clearer guidelines for IT service providers and content creators. The episode emphasizes the importance of human creativity in copyright law while acknowledging that the subjective nature of "significant human involvement" could still lead to legal disputes.
In addition to copyright issues, the episode discusses Super Ops' successful $25 million Series C funding round, which positions the company to enter the direct IT market with an AI-powered endpoint management tool. This move reflects a broader trend in the IT service market toward automation-first solutions, as companies like Super Ops and Syncro seek to enhance operational efficiency. Sobel advises IT leaders to remain cautious about efficiency claims and to evaluate real-world performance before adopting new technologies.
Finally, the episode delves into the ethical implications of data usage in AI development, particularly in light of OpenAI's allegations against DeepSeek for potentially misusing its API. Sobel critiques the hypocrisy of OpenAI's outrage over data theft, given its own history of data collection practices. The discussion raises fundamental questions about the future of AI development, the legal frameworks governing it, and the potential for commoditized AI models to benefit both service providers and customers. As the landscape evolves, Sobel encourages listeners to stay informed and engaged with these critical issues.
Four things to know today
00:00 Cheap AI Comes at a Price: DeepSeek’s Rise Sparks Security and Bias Concerns
04:31 AI Can Be Copyrighted—As Long As a Human Puts in the Work, Says U.S. Copyright Office
07:32 SuperOps Lands $25M—And a Spot in the Direct IT Market With AI in Tow
09:01 AI’s Ultimate Irony: OpenAI Furious Over Data Theft… After Doing the Same?
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The episode starts highlighting a recent survey by Civo that reveals nearly 90% of companies are facing significant challenges in executing and scaling their AI initiatives. Key obstacles include budget constraints, skills gaps, and a shortage of GPUs, which have led to project delays for many organizations. Despite these hurdles, there is a strong commitment to advancing AI goals, with projections indicating double-digit year-over-year spending growth primarily driven by AI upgrades. However, integration challenges and delivery times remain significant concerns for IT leaders.
Host Dave Sobel also covers the acquisition of DropSuite by Ninja One for approximately $252 million, emphasizing the strategic importance of this move in enhancing organizational resilience against data loss and compliance challenges. The integration of DropSuite's capabilities into Ninja One's platform aims to provide a comprehensive solution for safeguarding critical business data. With DropSuite's impressive growth, including an annual recurring revenue of around $50 million and a global presence serving over 1.56 million paid users, this acquisition positions Ninja One to strengthen its security and compliance offerings in the competitive IT management space.
The episode further explores the emergence of AI-generated content, specifically through the automated newsletters produced by Good Daily, which operates in 355 towns and cities across the U.S. While the founder claims to address the economic challenges faced by local news outlets, critics argue that these newsletters often aggregate existing stories without proper attribution, raising ethical concerns about transparency and journalism standards. Sobel highlights the potential risks of AI-driven content aggregation, questioning the sustainability of local journalism if AI tools rely on human-reported news without contributing to the reporting ecosystem.
Finally, Sobel discusses several notable product announcements, including OpenAI's release of Operator, a web task agent, and ChatGPT-Gov, aimed at U.S. government agencies. He also mentions Microsoft's upcoming updates for Dynamics 365 and the Power Platform, as well as Zoom's enhancements to its Team Chat platform. The episode concludes with a look at Polona AI's professional-grade sales agents, which claim to outperform human representatives by leveraging psychological principles. Sobel expresses cautious optimism about these developments, emphasizing the need for effective integration and market positioning to ensure success in the evolving landscape of AI and technology.
Four things to know today
00:00 Big AI Plans, Bigger Headaches: Why Enterprises Are Struggling to Make AI Work
04:41 NinjaOne Snaps Up Dropsuite for $252M—A Power Move in IT and Data Protection
06:47 Good Daily’s AI Newsletters Are Everywhere—But Are They Good for News?
08:54 From Smarter Sales Bots to Web-Savvy AI—The Latest Tech Announcements You Should Know
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Dave Sobel delves into the emergence of DeepSeek, a Chinese AI company that has recently captured significant attention in the tech world. The discussion begins with an overview of DeepSeek's innovative breakthroughs, particularly their V2 model, which introduced a mixture of experts (MOE) approach and multi-head latent attention (MLA) technology. These advancements have made AI training orders of magnitude cheaper, allowing DeepSeek to compete effectively with established players like OpenAI while utilizing NVIDIA's more affordable H800 chips due to export restrictions.
Sobel highlights the broader implications of DeepSeek's developments, noting the market's reaction to the introduction of cheaper and more accessible AI solutions. The episode discusses the financial ramifications for major tech companies, with NVIDIA experiencing a staggering loss in market value while Apple gained significantly. As companies plan to invest heavily in AI, the advancements from DeepSeek could reshape their financial strategies and challenge existing assumptions about the cost and infrastructure needed for AI development.
The podcast also addresses the geopolitical landscape, emphasizing how DeepSeek's success raises questions about the U.S. and China's positions in the AI race. With the launch of new AI tools and partnerships, such as the uncensored AI search tool from startup Perplexity, the competition in the AI space is intensifying. However, concerns about privacy and data security are also highlighted, particularly regarding Chinese companies' obligations to disclose data to the government, which could impact user trust and adoption.
In conclusion, Sobel emphasizes the shift in focus for IT service providers and managed service providers (MSPs) from merely deploying AI models to delivering business outcomes and solving customer-specific problems. As the cost of AI infrastructure decreases, the value chain is expected to shift towards data preparation and model optimization, allowing service providers to differentiate themselves through expertise rather than sheer computational power. This transition presents an opportunity for MSPs to enhance their offerings and better serve their clients in an increasingly competitive landscape.
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New data points to the significant growth projected for the IT-managed services industry in 2025, with revenues expected to reach approximately $595 billion globally. The Asia-Pacific region is anticipated to lead this growth, driven by an increasing demand for cybersecurity services and a shift towards a security-first approach among managed service providers (MSPs). However, a recent Canalys survey indicates that many partners struggle to advance artificial intelligence (AI) projects beyond the proof-of-concept stage, highlighting the challenges posed by compliance and regulation, particularly with new laws like the Digital Operational Resilience Act in the EU.
The episode also delves into the evolving landscape of PC technology, where small and medium-sized businesses reportedly spend 77% of their IT staff's time on PC maintenance and support. As AI technology advances, AI PCs are expected to account for a significant portion of all PC purchases in 2025. The need for performance optimization, AI software deployment, and on-device security is becoming increasingly critical, prompting IT providers to develop specialized support services to meet these demands. The rise of AI also necessitates user training and energy efficiency, as businesses look to maximize the potential of AI technology.
In a discussion about major tech companies, host Dave Sobel highlights the backlash Microsoft faced after a 30% price increase for its Microsoft 365 Copilot subscription, which left many users dissatisfied and unaware of the changes. Despite the criticism, the price hike is projected to generate substantial additional revenue. Meanwhile, Apple is focusing on revamping Siri and enhancing its AI models, reflecting a commitment to improving its AI capabilities amid challenges with existing features. These developments underscore a broader issue within the IT services industry: the gap between AI hype and real-world delivery, emphasizing the importance of transparency and effective communication with customers.
The episode concludes with insights into the evolving role of Chief Information Security Officers (CISOs), who are increasingly taking on broader business responsibilities beyond traditional cybersecurity duties. Despite this expansion, only a small percentage of CISOs reported salary increases linked to their additional responsibilities. The growing influence of CISOs in boardrooms is noted, with many now reporting directly to CEOs and participating in board meetings. However, a disconnect remains between the priorities of CISOs and board members, particularly regarding compliance, which could pose challenges in navigating the complex regulatory landscape. This evolving dynamic presents both opportunities and challenges for IT providers and MSPs as they seek to align with CISOs and address gaps in security and compliance.
Three things to know today
00:00 The $595 Billion Question: Can MSPs Keep Up with Complexity in 2025?
06:19 Microsoft’s AI Price Hike Shocks Users—Apple’s Fixing Siri, but Are Either Getting It Right?
08:47 From Security to Strategy: Why CISOs Are Juggling More—Without the Pay Bump
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Dave Sobel welcomes Anil Gupta, co-founder and CTO of Wyebot, to discuss Apple's transition from Mobile Device Management (MDM) to Declarative Device Management (DDM). This shift represents a significant change in how enterprise device management is approached, particularly as organizations increasingly rely on a growing number of Apple devices. Anil explains that the traditional MDM model, which relies on a central server to manage devices, can become a bottleneck as the number of devices increases. DDM, on the other hand, empowers individual devices to make decisions based on the information provided to them, reducing the need for constant communication with a central server.
Anil elaborates on the advantages of DDM, including improved scalability and reduced network traffic. By allowing devices to act intelligently and autonomously, organizations can avoid the challenges associated with the traditional MDM approach, such as excessive back-and-forth communication and potential deadlock situations. This new paradigm not only enhances performance but also aligns with the growing trend of edge computing, where devices at the edge of the network can process information and make decisions independently. Anil draws parallels between DDM and WiBot's own approach to Wi-Fi management, emphasizing the importance of empowering devices to operate efficiently.
The conversation also delves into the implications of DDM for security, particularly in the context of a zero trust security model. Anil explains that zero trust requires devices to prove their identity before being granted access to the network. This involves a robust chain of trust that begins at the device level and extends through the entire communication process. By utilizing certificates and tokens instead of traditional passwords, organizations can enhance security while still enabling efficient device management. Anil emphasizes that security must remain a top priority, even as scalability and performance improve.
Finally, the discussion touches on the role of AI in network automation and how it can complement DDM advancements. Anil highlights the challenges faced by organizations with distributed enterprises, where managing Wi-Fi across numerous locations can be daunting. By leveraging AI-driven automation, companies can simplify the deployment and management of Wi-Fi networks, making it easier for non-experts to troubleshoot and maintain connectivity. Anil concludes by inviting listeners to learn more about WiBot's solutions, which aim to provide a seamless and user-friendly experience in managing Wi-Fi networks.
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In this episode of the Business of Tech Lounge, host Dave Sobel welcomes Anurag Agrawal, Chief Global Analyst and CEO of TechIsle, to discuss key trends that SMBs and mid-market companies should watch for in 2025. They explore the rise of agentic AI, the impact of AI-powered PCs, and how SMBs can effectively tackle their top business goals and IT challenges. Anurag shares his insights based on nearly 40 years of industry experience, providing valuable predictions and strategies for technology priorities in the upcoming yea
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President Trump signed an executive order aimed at formulating a comprehensive AI action plan within six months, focusing on eliminating ideological bias in AI systems. This move comes as a response to previous policies established by the Biden administration, which Trump has directed his advisers to dismantle. The Office of Management and Budget has been tasked with revising prior AI-related memorandums, signaling a proactive approach from the current administration.
Sobel also delves into the recent announcement regarding the Stargate data center venture, where OpenAI and SoftBank have each committed $19 billion. Despite initial reports suggesting a deal worth up to $500 billion, new details reveal that the venture will initially raise $100 billion, with the potential for an additional $400 billion over time. The episode highlights the drama surrounding the project, particularly Elon Musk's public skepticism about its financial viability, which has drawn criticism from Trump's team. The discussion raises concerns among European tech leaders about the continent's reliance on American technology.
In another segment, Sobel addresses Google's new measures to enhance control for IT administrators over Chrome browser extensions, aimed at mitigating security risks associated with cybercriminal activities. The update allows IT admins to remotely manage extensions, thereby reducing the potential for phishing and data exfiltration. This initiative is particularly relevant for IT service providers, as it represents a significant step toward improving browser security and minimizing risk exposure for organizations.
The episode concludes with a discussion on the importance of AI labeling and the emotional aspects of AI integration within organizations. Experts emphasize the need for transparency and user trust in AI systems, as many employees express discomfort with the data collection practices of AI tools. Sobel poses critical questions about the future of legacy hardware companies in the face of a shift toward service-oriented models and the role of managed service providers in facilitating successful AI integrations.
Four things to know today
00:00 Trump’s AI Plan: Six Months to Chart a Bias-Free Future in Tech
02:29 Stargate Drama: Big Bucks, Bigger Egos, and the Future of AI Infrastructure
04:47 Chrome Extensions Under Lock and Key: Google Hands IT the Master Control
06:13 AI Labels, Emotional Tech, and the Software Shift: Is the Future Built on Trust?
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The episode opens with President Donald Trump's announcement of a four-year initiative called Stargate, which aims to enhance the nation's AI infrastructure with a staggering budget of $500 billion. This initiative involves major tech players like Oracle, OpenAI, and Microsoft, who will invest $100 billion to expand computing capacity and construct large data centers. The goal is to address the current shortage of high-capacity computing infrastructure necessary for AI advancements.
Host Dave Sobel highlights Microsoft's recent adjustments to its partnership with OpenAI, which now allows OpenAI access to competitors' computing resources while maintaining Microsoft's exclusive rights to OpenAI's technology for certain products. This change comes amid scrutiny from shareholders concerned about the pace of computing power provision. The episode also covers Logic Monitor's strategic partnership with OpenAI, aimed at enhancing IT operations through advanced AI technologies, emphasizing the growing trend of AI integration in IT service management.
The podcast further explores Microsoft's authorization to use OpenAI's GPT-4 for top-secret government workloads, marking a significant milestone for generative AI adoption in federal spaces. This development signals an increasing trust in AI for sensitive applications, particularly within the intelligence community and defense sectors. Additionally, OpenAI's collaboration with RetroBiosciences to develop a new language model for engineering proteins showcases AI's potential to reshape research and development pipelines in biotechnology.
Finally, Sobel discusses a recent Gallup poll revealing a disconnect between the pervasive use of AI products and public perception, with many individuals unaware of their interactions with AI. The skepticism surrounding AI, particularly among writers concerned about authenticity, contrasts with readers who often enjoy AI-assisted content without preference for its origin. The episode concludes by emphasizing the importance of implementing AI tools transparently and effectively, highlighting the opportunities for businesses to leverage these advancements in real-world applications.
Three things to know today
00:00 AI Takes the Spotlight: Trump’s Stargate, Microsoft-OpenAI’s New Deal, and LogicMonitor’s IT Push
04:15 AI Goes Top-Secret: Microsoft, OpenAI, and Google Push Boundaries in Defense and Science
07:58 We All Use AI, Even When We Think We Don’t—But Writers and Readers Disagree on Its Role
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The episode highlights the achievements of the Biden administration in establishing baseline cybersecurity requirements for critical infrastructure, with notable compliance rates among U.S. pipelines, railways, and airports. Sobel also covers the arrest of Army Communications Specialist Cameron J. Wagnius, linked to a massive theft of phone records from AT&T and Verizon, which has raised concerns about the security of sensitive data in the telecommunications sector.
The episode further delves into AvePoint's strategic acquisition of Yedentic, a software-as-a-service company, aimed at enhancing its MSP platform amid a booming $80 billion cybersecurity market. This move underscores the growing importance of centralized management tools for managed service providers (MSPs) and positions AvePoint to capitalize on emerging opportunities in the cybersecurity landscape. Sobel emphasizes the need for seamless integration and differentiation in the MSP platform space, as competition intensifies.
In addition to these developments, Sobel discusses Microsoft's recent price increase for its consumer Microsoft 365 bundle, marking the first hike in 12 years. The changes, which include a push for users to upgrade to Windows 11, come amid concerns about the adoption of Microsoft's CoPilot AI features. Sobel questions the low adoption rates and explores potential reasons, including product performance and user training, while highlighting Microsoft's strategy to drive AI adoption and migration to newer operating systems.
Lastly, the episode introduces the MSP Collective's launch of a validated directory for service providers certified under the Cybersecurity Maturity Model Certification (CMMC). This initiative aims to assist organizations in finding reliable service providers to meet their security requirements. Sobel expresses skepticism about the necessity of creating a new organization for this purpose, suggesting that such efforts might have been better served by existing trade associations. The episode concludes with Sobel's invitation to listeners to engage with the show and participate in upcoming live events.
Four things to know today
00:00 Cybersecurity Milestones Amid Crisis: U.S. Critical Infrastructure Secured While Cybercrime Surges
04:00 AvePoint Expands MSP Platform Amid $80 Billion Cybersecurity Market Surge with Ydentic Deal
05:32 Upgrade or Else: Microsoft Raises Prices and Pushes Users Toward Windows 11 and Copilot AI
09:19 Who Is the MSP Collective? They’re Building a Trusted Directory for Critical Infrastructure Security
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The episode highlights a notable rise in small business optimism, with the National Federation of Independent Business reporting an optimism index of 105.1, the highest since October 2018. Despite this positive sentiment, challenges such as inflation and labor quality persist, with a significant percentage of business owners planning to raise compensation. The episode also touches on the impact of Donald Trump's presidency on channel partners, with many expecting positive outcomes from tariffs.
Sobel delves into the ongoing shifts in the job market, particularly within the IT sector, where traditional roles are diminishing due to the rise of AI. The episode notes that while IT layoffs have slowed, the market has seen a contraction with nearly 71,000 jobs lost over two years. The World Economic Forum's report indicates that AI is creating new job opportunities, with a net gain of 2 million jobs expected by 2030. However, the episode warns of a decline in employee engagement, which has hit a 10-year low, emphasizing the importance of focusing on workforce development amidst these changes.
The podcast also addresses the projected growth in worldwide IT spending, which is expected to rise to $5.61 trillion in 2025. However, Sobel cautions that much of this growth may be offset by price hikes, leading to a situation where customers may not see the benefits of increased spending. Key areas for investment include data center systems and software, with a significant uptick in AI usage among small and mid-sized businesses. The episode underscores the necessity for businesses to adapt and find ways to deliver more value to their customers despite rising costs.
Finally, the episode covers recent regulatory changes, including President Trump's revocation of an AI safety order established by the previous administration. The FCC has introduced new cybersecurity rules, and FedRAMP is proposing to streamline requirements for cloud service providers. Sobel emphasizes the importance of staying informed about these regulatory shifts, as they will impact the tech landscape moving forward. The episode concludes with a reminder of the significance of understanding the evolving dynamics in the IT sector and the need for continuous learning and adaptation.
Four things to know today
00:00 IT Layoffs Slow While Small Business Confidence Soars, But AI and Engagement Challenges Shape the Future
04:34 Global IT Growth Drives AI Investment in SMBs, but Price Hikes Threaten Real Value in 2025
07:39 Regulation in Flux: Trump Revokes AI Safety Order as FCC and FedRAMP Push New Cybersecurity Measures
09:52 CompTIA Layoffs Raise Questions About Private Equity's Role in Restructuring the Tech Certification Giant
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Dave Sobel engages with Holly Rollo to discuss the critical role small and mid-sized businesses (SMBs) play in national security. Rollo emphasizes that in today's interconnected environment, the security practices of every company are vital, as vulnerabilities often arise from third-party interactions. She highlights the importance of maintaining robust cybersecurity measures, particularly as many breaches have occurred through less secure connections with external partners.
The conversation shifts to the federal government's efforts to enhance cybersecurity through initiatives like CMMC 2.0, which aims to regulate and improve security standards among defense contractors. Rollo argues that while compliance is essential for those directly involved in federal contracts, the organic flow of data across various channels means that even businesses not directly linked to federal work must prioritize cybersecurity. She uses the example of a company providing HR software to construction firms, illustrating how even seemingly benign businesses can be targets for cyber threats due to their connections to critical infrastructure projects.
Sobel raises concerns about the competing priorities small businesses face, suggesting that the perceived penalties for inadequate cybersecurity may not be severe enough to prompt immediate action. Rollo counters this by explaining that cybersecurity issues are often intertwined with broader operational challenges, such as outdated technology and data integrity problems. She argues that addressing these issues holistically can lead to improved business resilience and profitability, making a compelling case for integrating cybersecurity into overall business strategy rather than viewing it as a separate concern.
The discussion also touches on the challenges companies face in adopting generative AI technologies. Rollo points out that many organizations lack a clear business strategy and understanding of their market fit, which hinders their ability to leverage AI effectively. She stresses the need for companies to modernize their systems and workflows before attempting to implement AI solutions, as doing so without addressing foundational issues can lead to suboptimal outcomes. Ultimately, Rollo's insights underscore the necessity for businesses to prioritize cybersecurity and strategic planning to thrive in an increasingly complex digital landscape.
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Host Dave Sobel engages in a lively discussion with seasoned technology journalist Jessica Davis and veteran industry writer Howard Cohen. The conversation kicks off with an exploration of the recent trend of CEO changes in the tech industry, particularly focusing on notable shifts at companies like Kaseya and ConnectWise. The trio delves into the implications of these leadership changes and speculates on the potential reasons behind them, including possible mergers and acquisitions, as well as the evolving landscape of managed services.
A significant portion of the episode is dedicated to the MSSP (Managed Security Service Provider) benchmark pricing report, which Jessica recently published. She highlights key findings, such as the opportunity for MSSPs to offer Virtual Chief Security Officer (vCSO) services, which are currently underutilized. The report reveals that while 100% of MSSPs provide security operations center services, only 57% offer backup and disaster recovery services, raising questions about the foundational services that should be included in security offerings. The discussion emphasizes the need for MSSPs to better define their services and explore pricing strategies to remain competitive in a rapidly evolving market.
The conversation shifts to the growing trend of mergers and acquisitions (M&A) in the managed services sector. Jessica notes that while the M&A market for MSPs surged in 2021 and 2022, it has since slowed due to rising interest rates and a limited supply of quality MSPs available for acquisition. This has led investment firms and organizations like Evergreen and The 20 to create their own events to build a pipeline of potential acquisitions. Howard adds that many MSPs are wary of selling to private equity firms due to concerns about employee retention and company culture, which has prompted alternative acquisition strategies focused on preserving the existing workforce.
As the episode wraps up, the panelists share their predictions for the first half of the year. Howard emphasizes the importance of professionalism in the industry, advocating for a shift from viewing managed services as a trade to recognizing it as a profession. Jessica highlights the increasing relevance of artificial intelligence (AI) in managed services, noting that MSPs are beginning to explore its applications for both customer use cases and internal operations. The discussion concludes with a call for the industry to embrace these changes and leverage new technologies to drive growth and innovation.
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The episode highlights the recent push by major companies like Microsoft, Google, and LinkedIn to integrate artificial intelligence (AI) tools into their services. Microsoft has relaunched its free AI chat service for businesses, now branded as Microsoft 365 Copilot Chat, which enhances workplace productivity through AI agents for a monthly fee. Google is also making strides by incorporating its Gemini AI experience into its Workspace plans, eliminating additional fees and reflecting a belief that AI will fundamentally transform work processes.
LinkedIn has introduced new AI tools aimed at improving the job-seeking experience for its users. The platform's JobsMatch tool will assist job seekers and recruiters alike, while a Recruitment AI agent will help small businesses manage hiring processes more effectively. This shift towards free tools marks a departure from LinkedIn's previous focus on premium offerings, as the company aims to streamline the application process amidst a competitive job market. Sobel notes the challenges faced by job seekers, with a significant number of applications submitted per minute, and highlights the increase in users activating the "Open to Work" feature.
The episode also touches on the potential ban of TikTok in the United States, which has led many users to migrate to the Chinese social media app RedNote. This shift has resulted in a notable increase in interest in learning Mandarin Chinese, as users adapt to the changing social media landscape. Sobel emphasizes the unintended consequences of such regulatory actions, suggesting that technology-savvy users are simply moving to another Chinese-run platform, which may complicate the regulatory landscape further.
In the latter part of the episode, Host Dave Sobel discusses the evolving perceptions of AI models, particularly focusing on the O1 model and its unique capabilities. He highlights the importance of human involvement in AI development, as research indicates that consumers prefer AI tools that showcase human expertise rather than those that appear overly human-like. The episode concludes with a call to action for listeners to reflect on their own use of AI technologies, the role of managed IT services, and the significance of human contributions to data quality, encouraging a proactive approach to leveraging these advancements in their businesses.
Three things to know today
00:00 Microsoft, Google, and LinkedIn Push AI Tools: What It Means for Your Workday
04:44 What the Potential TikTok Ban Says About Government Regulation
06:13 Big Tech Ideas: AI Models, IT Services, and Why People Still Matter
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The FBI successfully hacked approximately 4,200 computers across the U.S. to eliminate the PlugX malware, which has been a tool for state-sponsored hackers in China since 2012. This operation, conducted in collaboration with French law enforcement, marks a proactive approach to combating cyber threats and underscores the importance of government intervention in mitigating advanced persistent threats.
Sobel also discusses the ongoing struggles of the LockBit cybercriminal organization following a major takedown last year. The U.S. Justice Department's efforts to dismantle LockBit's infrastructure have left the group reeling, with a significant reduction in their operational capacity. This case serves as a powerful example of how coordinated law enforcement actions can disrupt ransomware-as-a-service operations, providing IT providers with a narrative to educate clients on effective ransomware defense strategies.
The episode further explores the dual pressures faced by Chief Information Security Officers (CISOs) regarding the adoption of generative artificial intelligence (AI). While a majority of C-suite executives recognize the potential benefits of generative AI, they also express deep concerns about the associated security risks. The Cybersecurity and Infrastructure Security Agency (CISA) has introduced a new initiative aimed at addressing these vulnerabilities, emphasizing the need for effective risk management strategies as companies increasingly integrate AI technologies into their operations.
Finally, Sobel highlights the recent developments from Gradient MSP and Citricom, both of which are addressing critical pain points for managed service providers (MSPs). Gradient MSP has launched a Managed Billing Reconciliation Service to streamline billing processes, while Citricom's acquisition of Televi aims to enhance its cybersecurity offerings. These initiatives reflect the evolving landscape of MSP services, where operational efficiency and robust security measures are paramount for success in a competitive market.
Three things to know today
00:00 Good News Alert: FBI Crushes PlugX Malware, LockBit Stumbles, and Cybersecurity Gains Momentum
06:15 Billing, Breaches, and Bots: How MSPs and AI Security Are Tackling 2025’s Biggest Challenges
08:58 From Billing to Cybersecurity: Gradient MSP and Cytracom Address Critical MSP Pain Points
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Host Dave Sobel discusses the evolving landscape of artificial intelligence (AI) in business operations, highlighting a recent study by MIT and McKinsey. The study reveals a significant gap between high-performing companies and their peers, with top firms achieving faster returns on their AI investments. Key factors contributing to this success include strong executive support, a shift in partnerships towards established consultants, enhanced interdepartmental collaboration, and effective data management practices. Sobel emphasizes the importance of real-world use cases, such as Waystar's new AI solution aimed at streamlining the appeal process for denied healthcare claims, which addresses a substantial financial loss in the U.S. healthcare system.
The episode also delves into the challenges faced by customer service teams in adopting AI technologies. A survey from Freshworks indicates that while there is a strong desire to leverage AI for automating tasks, many customer service agents feel uncomfortable with its implementation. Sobel suggests that organizations should introduce AI as a collaborative tool to enhance job roles rather than replace them, and highlights the potential for IT providers to offer consulting services to help companies develop effective AI usage policies.
In the regulatory landscape, Sobel covers new export controls on advanced AI computing chips announced by the U.S. Department of Commerce, aimed at safeguarding national security. These regulations have drawn criticism from major chipmaker NVIDIA, which argues that they could hinder global innovation. Additionally, President Biden's executive order to accelerate the construction of AI data centers raises concerns about environmental impacts and energy consumption, as the demand for electricity from data centers is projected to rise significantly in the coming years.
Finally, the episode addresses Microsoft's recent announcements, including the forced installation of the new Outlook email client on Windows 10 devices and significant price increases for Microsoft 365 subscriptions in select Asian markets. Sobel notes that these changes could lead to user frustration and increased administrative burdens for IT providers. He concludes by urging listeners to prepare for potential client pushback and to consider the implications of these developments on their business strategies.
Three things to know today
00:00 AI in Action: From Faster ROI to Denied Claims and Chatbot Growing Pains
05:10 Regulations Everywhere: AI Chips, Data Centers, and Why IT Pros Should Brace Themselves
09:22 Microsoft’s Big Moves: Higher Prices, Forced Installs, and Passkeys—Love It or Leave It?
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The episode highlights a surge in small business digital transformation initiatives, with over 80% of surveyed leaders either adopting or considering AI technology. This trend is accompanied by a forecasted 40% increase in capital expenditures, reflecting a strong optimism among business leaders regarding future profits and sales. The episode also notes a recovery in the global smartphone market, driven by consumer demand for ultra-premium devices, and a substantial rise in data center spending, primarily fueled by hyperscalers and enterprise investments.
The podcast delves into the job market, reporting that the U.S. added 256,000 jobs in December 2024, marking the largest increase since March. Unemployment rates fell to 4.1%, with wages rising by 3.9% year-over-year. CompTIA's report indicates a growth of 7,000 tech jobs in December, despite losses in PC and semiconductor manufacturing. The demand for roles in software development, IT project management, and cybersecurity remains robust, with nearly half of job postings not requiring a four-year degree, suggesting increased accessibility in tech careers.
In a significant industry shift, the Computing Technology Industry Association has rebranded to the Global Technology Industry Association (GTIA), focusing on serving the IT channel. This change follows the sale of CompTIA's training and certification business, which will now operate separately. The GTIA aims to maintain affordable membership dues while expanding charitable initiatives in technology. Meanwhile, Kaseya's CEO Fred Voccola transitions to vice chairman, leaving behind a legacy of growth as the company seeks a new leader to navigate its future.
The episode also covers recent acquisitions, including WatchGuard Technologies' purchase of ActZero, a threat analysis startup, and 1Password's acquisition of Trellica, a provider of SaaS access management tools. These moves reflect a broader trend of platform expansion within the tech industry.
Four things to know today
00:00 Big Wins for Tech: AI Booms, Jobs Climb, and Small Businesses Bet Big on Transformation
05:32 From CompTIA to GTIA: What the Rebrand Means for the IT Channel’s Future
06:36 Fred Voccola Passes the Torch at Kaseya—What’s Next for the $1.5B Powerhouse?
07:56 WatchGuard and 1Password Make Big Moves—Platform Expansion, Security, and SaaS Simplified
Appearance on IT Business Podcast https://youtu.be/FCDmm2p_noc?si=WVcUxjLv71vGwjpb
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The rapid advancement of artificial intelligence and automation is reshaping the future of IT. This episode explores how managed service providers (MSPs) can leverage these powerful technologies to optimize their operations and deliver exceptional value to their clients.
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In this episode of the Business of Tech Lounge, host Dave Sobel is joined by AI news writer Esther Shittu and seasoned journalist TC Doyle to discuss the current landscape of artificial intelligence adoption, upcoming regulations, and the implications of data center expansion. They explore how these factors impact IT services and strategies for guiding customers in a rapidly evolving tech environment. The episode also features audience questions, making it an interactive discussion on the future of AI and its integration into business practices.
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Key highlights from CES 2025, focusing on market predictions and the impact of potential tariffs on the tech industry. The Consumer Technology Association forecasts a 3.2% growth in the U.S. tech market, reaching $537 billion, contingent on avoiding a trade war under President-elect Donald Trump. The episode emphasizes the growing familiarity and usage of generative artificial intelligence (AI) among U.S. adults, with significant market growth anticipated in AI retail and virtual try-on technologies. However, the looming threat of tariffs could drastically affect consumer spending on essential tech products, particularly smartphones and laptops.
The podcast delves into the omnipresence of AI at CES, highlighting major announcements from companies like Intel, AMD, and HP. Innovations such as Intel's enterprise-focused 200V chip and AMD's Ryzen AI Max processors showcase the industry's push towards integrating AI capabilities into consumer devices. However, some products, like the ChefMaker 2 Air Fryer and the Spicer AI Spice Dispenser, raise questions about their practical utility, indicating a disconnect between AI marketing and real consumer needs. The episode also notes the strong presence of Chinese AI and robotics companies at the event, underscoring the global competition in the tech landscape.
In addition to hardware advancements, the episode discusses Microsoft's efforts to promote Windows 11, despite its slower adoption compared to Windows 10. With a significant portion of businesses and consumers expected to refresh their PCs by the end of 2025, Microsoft faces challenges in overcoming user hesitancy. The podcast warns against the trend of over-promising AI capabilities, urging listeners to maintain a skeptical perspective on emerging technologies and their practical applications in business.
Finally, the episode shifts focus to the evolving landscape for small and medium-sized businesses (SMBs), which are expected to leverage AI for innovation and improved decision-making. Analysts predict a shift towards industry-specific AI tools and automation solutions that promise measurable returns on investment. As SMBs increasingly adopt AI analytics, the importance of vendor risk management and security measures will grow. The episode concludes by encouraging listeners to reflect on their reliance on hardware and consider how emerging technology trends can drive business outcomes, emphasizing the need for adaptability in a rapidly changing tech environment.
Four things to know today
00:00 CES 2025: Tech Market Set to Grow, Unless Tariffs Bring the Party to a Halt
02:15 AI Chips Shine, But Are Air Fryers the Best We Can Do?
05:59 Nvidia, Intel, and AMD Play the Incremental Game: Chips, AI, and Small Wins
09:09 From Hardware Woes to AI Wins: The Changing Landscape of Tech and SMBs
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The federal government has reported a substantial increase in AI use cases, with over 1,700 applications identified across 37 agencies, more than doubling the previous year's total. These use cases span various categories, including health, mission-enabling tasks, and government services. The Department of Health and Human Services leads with 271 reported cases, showcasing the growing integration of AI in public services.
Host Dave Sobel highlights new innovations from companies like Synchro, AppDirect, and MacPaw, which are driving advancements in IT management. Synchro has launched a platform tailored for internal IT departments, enhancing operational efficiency through automation and AI. AppDirect's acquisition of FirstBase aims to streamline IT asset management, while MacPaw introduces CleanMyMac Business to simplify Mac maintenance for small and medium-sized businesses. These developments reflect a trend towards co-managed IT solutions, addressing the unique needs of corporate environments.
The episode also covers the launch of the Cyber Trust Mark, a government initiative designed to bolster consumer confidence in smart home devices by ensuring they meet rigorous cybersecurity standards. This mark, akin to the Energy Star label, will be mandatory for federal purchases by 2027 and is expected to influence how IT service providers recommend and support devices. Sobel emphasizes the potential challenges and opportunities this initiative presents for managed service providers (MSPs) as they adapt to new compliance requirements.
Finally, Sobel discusses Microsoft's strategic shift away from relying solely on OpenAI models for its Microsoft 365 Copilot system. The company is exploring in-house AI models and third-party options to enhance efficiency and reduce costs. This transition underscores a broader trend where customers prioritize the quality of solutions over the specific AI models used. Sobel concludes by inviting listeners to engage with the show and participate in the ongoing conversation about the future of managed services.
Four things to know today
00:00 From Chatbots to Body Scanners: The Government’s AI Toolkit is Growing Fast
03:42 2025 Systems Management Race: New Tools from Syncro, AppDirect, and MacPaw Drive Innovation
07:21 Cyber Trust Mark: The Government’s Energy Star for Smart Devices is Here
09:51 Who’s Driving Microsoft’s AI? Turns Out, It Might Not Be OpenAI for Long
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Host Dave Sobel discusses significant cybersecurity developments involving the U.S. Treasury Department and its recent breach linked to Chinese hackers. The breach, which was discovered on December 8, 2024, involved unauthorized access to unclassified documents within the Office of Foreign Assets Control, raising alarms about the potential exposure of sensitive information related to economic sanctions. The episode highlights the ongoing investigations and the U.S. government's response, including sanctions imposed on a Chinese cybersecurity firm involved in the Flax Typhoon cyber attacks that compromised numerous internet-connected devices globally.
Sobel also addresses the national security concerns surrounding TP-Link internet routers, which hold a dominant market share in the U.S. The Commerce, Defense, and Justice Departments are investigating the company due to its alleged ties to Chinese cyber threats and its failure to rectify security vulnerabilities. The episode emphasizes the importance of securing cloud systems, as CISA has mandated federal agencies to conduct security assessments in light of recent breaches attributed to foreign hackers. This directive aims to enhance the security posture of federal cloud environments and protect sensitive information.
The discussion shifts to the leadership transition at PIA, where CEO Jerwai Todd has stepped down after a year, passing the reins to an executive group. Sobel reflects on the challenges of dual CEO roles and the importance of operational stability during this transition. He notes Todd's contributions to the company, including the launch of an AI-driven help desk ticketing system, and emphasizes the need for a capable leader to navigate the competitive landscape of help desk automation.
Finally, the episode covers OpenAI's recent announcements regarding its new reasoning models, O1 and O3, which aim to enhance AI capabilities and approach artificial general intelligence. Sobel discusses the implications of OpenAI's shift towards a for-profit model and the potential impact on the development of AI technologies. He highlights the need for practical applications of these advancements and the importance of addressing concerns about the ethical implications of AI development. The episode concludes with a reminder of the significance of these developments in the broader context of technology and national security.
Three things to know today
00:00 From Treasury Hacks to Router Risks: The U.S. Grapples with China’s Cyber Onslaught
06:31 Dual CEO Role Dilemmas: Gerwai Todd Passes the Torch at Pia
08:51 AI Gets a Power Boost: OpenAI’s Big Plans, Bigger Models, and a Push for Profits
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A recent report from Kaseya reveals that 91% of MSPs are prioritizing profitability, with a significant portion expecting revenue growth despite challenges in customer acquisition. The competitive landscape sees smaller MSPs leveraging niche expertise, while the rise of AI-driven threats poses new challenges, with over two-thirds of providers reporting increased attacks.
Sobel highlights the findings from a Fiverr survey of U.S. small business owners, which indicates a strong sense of optimism for the year ahead, especially in sectors like education, finance, and retail. Despite concerns about rising costs and potential recession, nearly 90% of respondents remain hopeful, with women-led firms exhibiting even greater optimism. As small businesses prepare for 2025, their focus is on hiring talent, marketing investments, and adopting new technologies to enhance efficiency.
The episode also touches on the varied revenue growth performance of the Big Four consulting firms, with Deloitte leading at an 8% increase, while others like Ernst & Young reported declines. This landscape presents opportunities for smaller, agile providers to fill gaps in digital transformation and tailored IT solutions, particularly in compliance services, which have seen significant growth. Sobel emphasizes the importance of understanding regional opportunities and risks as providers navigate the evolving market.
In regulatory news, a U.S. appeals court ruling has significant implications for net neutrality, allowing states to maintain their own rules while limiting federal authority. Additionally, new laws in California regulating artificial intelligence and deepfakes are set to reshape the landscape. Sobel warns that the power consumption of AI data centers could strain electricity supplies, urging tech providers to prioritize energy efficiency and sustainability as they plan for the future. The episode concludes with a somber note, remembering two influential figures in the IT services community who recently passed away.
Three things to know today
00:00 2025 Optimism Abounds: MSPs and Small Businesses Double Down on Growth, Tech, and Staying Ahead of AI Threats
05:10 Net Neutrality Is Out, AI Rules Are In
07:34 Watch Out for Those Data Centers Burning the Grid
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Dave Sobel engages in a thought-provoking conversation with Danny Tomsett, the CEO of UneeQ, a company specializing in AI-powered digital humans. The discussion begins with an exploration of the concept of digital humans—interactive avatars designed to assist users across various digital platforms, such as kiosks, websites, and mobile apps. Tomsett explains how these digital humans are transforming customer service and marketing by providing a more human-like interaction, allowing users to communicate naturally and receive personalized responses.
Tomsett emphasizes the importance of emotional intelligence in digital human interactions, highlighting how these avatars can understand and respond to users' emotions, making the experience more engaging and effective. The conversation delves into the ethical considerations surrounding the use of digital humans, particularly the need for transparency and trust. Tomsett shares how UneeQ has intentionally positioned their technology to be clearly identified as digital, avoiding the pitfalls of deep fakes and ensuring that users can trust the interface they are engaging with.
The episode also addresses the practical applications of digital humans in various business contexts. Tomsett discusses how these avatars can enhance customer interactions by simplifying complex product offerings, as demonstrated through a case study with a telecommunications company that saw a significant increase in conversion rates after implementing a digital human. This success illustrates the potential for digital humans to not only improve customer experience but also drive revenue growth and operational efficiency.
As the conversation wraps up, Sobel and Tomsett reflect on the future of digital humans and the ongoing advancements in AI technology. Tomsett notes that while the technology is rapidly evolving, businesses must remain focused on creating authentic and trustworthy interactions with their customers.
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Dave Sobel engages in a thought-provoking conversation with Andrew Duncan, founder of Vertice Labs, a consultancy specializing in custom software development. The discussion centers around the evolving landscape of software development as we approach 2025, highlighting the importance of understanding when to build custom software versus utilizing off-the-shelf solutions. Duncan emphasizes that businesses should focus on developing software that directly relates to their unique value propositions, or "secret sauce," rather than investing resources in generic solutions that can be purchased.
Duncan shares a real-world example from his work with a marketing research firm that needed a custom mobile app to connect with their panelists. This app allowed the firm to curate research studies and notify participants based on their demographic data, showcasing how tailored software can enhance a company's core offerings. The conversation also touches on the significance of integrating existing systems, such as linking a CRM with a custom application, to streamline processes and improve efficiency.
As the discussion progresses, Sobel and Duncan delve into the challenges of understanding client requirements in software development. Duncan explains the importance of a discovery process that involves asking probing questions to uncover the true needs of the client. By defining key performance indicators (KPIs) and maintaining open communication throughout the development process, Duncan aims to ensure that the final product meets the client's expectations and drives meaningful results.
The episode concludes with a focus on current trends in custom software development, particularly the impact of artificial intelligence (AI). Duncan highlights how AI is transforming various business processes, from automating claims processing in insurance to enhancing asset management in homes. He also discusses the use of AI in code generation, which can significantly reduce the cognitive load on developers and improve efficiency. This insightful conversation provides valuable perspectives for businesses considering custom software solutions and the role of technology in driving innovation.
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Host Dave Sobel welcomes Sri Ganesan, co-founder and CEO of RocketLane, to discuss the evolving landscape of professional services automation (PSA). The conversation delves into the challenges faced by IT service providers in managing client-facing projects and the need to transition from a hero-driven approach to a more systematic, governance-focused model. Sree emphasizes the importance of standardizing project delivery to enhance consistency and efficiency, which is at the core of RocketLane's mission.
Sri elaborates on the integration of artificial intelligence (AI) within RocketLane's platform, distinguishing between automation and AI. He provides examples of how their software utilizes machine learning to optimize project staffing by suggesting the best-fit team based on various criteria, such as availability and skill sets. Additionally, he discusses the innovative use of AI in automating post-sale documentation and communication, allowing project managers to streamline their workflows and focus on high-impact tasks.
The episode also highlights the significance of data quality and governance in effective project management. Sri shares insights on how to improve data collection by making it low friction for teams to input information. He explains that by automating data entry and providing integrations, such as calendar syncing for time tracking, organizations can enhance the accuracy and reliability of their data, ultimately leading to better decision-making and project outcomes.
Finally, Sri addresses the balance between automation and human oversight in project management. He discusses how automation can serve as a proactive tool for project governance, alerting leaders to potential issues before they escalate. By combining automated insights with human intervention, organizations can foster a more responsive and efficient project management environment. Looking ahead, Sri envisions a future where AI continues to play a pivotal role in enhancing service delivery, making it more predictable and standardized across various projects.
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host Dave Sobel engages in a deep conversation with Anders Indset, a business philosopher who explores the intersection of philosophy and business. The discussion centers around how philosophical inquiry can lead to better decision-making and outcomes in the corporate world. Anders shares his journey of merging his passions for capitalism and philosophical contemplation, emphasizing the importance of questioning assumptions and understanding the ethical implications of business practices in today's rapidly evolving landscape.
A significant portion of the conversation delves into the concept of the singularity paradox, which Anders describes as the tension between humanity and the rise of artificial intelligence. He articulates the potential consequences of creating superintelligent machines and the philosophical implications of a future where human identity and experience may be fundamentally altered. The dialogue touches on existential questions about what it means to be human in a world where technology could potentially surpass human capabilities, leading to a society where knowledge is abundant but understanding may be lacking.
As the discussion progresses, Dave and Anders pivot to the practical applications of philosophical thought in business. They explore how leaders can leverage philosophical frameworks to anticipate future scenarios and make informed decisions about technology and its impact on society. Anders argues that the focus should not only be on what is achievable but also on what kind of future is worth striving for, highlighting the need for a deeper understanding of the implications of technological advancements.
In the final segment, Anders outlines a new model for modern organizations, emphasizing the importance of adaptability, customer incubation, and investment strategies. He posits that successful companies will need to cultivate a culture of continuous learning and flexibility to navigate the complexities of the future. This episode serves as a compelling reminder of the value of philosophical inquiry in business, encouraging listeners to think critically about the ethical and practical dimensions of their work in an increasingly technology-driven world.
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Host Dave Sobel engages in a compelling conversation with Mark Haas, the CEO of the Helmsman Group, a company specializing in the consumer packaged goods (CPG) sector. With over 30 years of experience in the industry, Mark shares insights into how AI, particularly natural language processing (NLP), is transforming food regulation and safety. The discussion delves into the origins of their innovative platform, Regulate, which was born out of a need for a sophisticated data warehouse to manage the extensive documentation required in the highly regulated food and beverage industry.
Mark explains that Regulate initially served as a static database to archive information but has evolved into a powerful tool for analyzing consumer sentiment. By leveraging open API connections from social media platforms like X, Reddit, and Amazon, the platform captures real-time discussions about products. This allows brands to gain organic insights into consumer opinions, preferences, and trends, moving beyond traditional focus groups that often suffer from confirmation bias. The episode highlights the importance of understanding consumer sentiment in a more authentic way, enabling companies to make informed decisions about product development and marketing strategies.
One of the standout features of Regulate is its Consumer Sentiment Analysis module, which provides various reports to help brands understand consumer perceptions. Mark discusses how the platform generates word clouds, attribution reports, and centrality analyses to identify key themes and connections in consumer conversations. This data-driven approach not only aids in product innovation but also helps brands identify flavor trends and other market opportunities that resonate with consumers. By analyzing the interconnections of thoughts, companies can better align their products with consumer desires, ultimately leading to more successful market entries.
The conversation also touches on the compliance aspect of the platform, emphasizing how Regulate assists brands in navigating FDA regulations. Mark explains that the platform can parse vast amounts of regulatory data to ensure that products meet compliance standards, thus reducing the risk of costly errors. The episode concludes with a discussion on measuring success, where Mark shares that the primary deliverable for businesses using Regulate is the ability to accelerate time to market while improving profitability. By streamlining the product development process, the Helmsman Group is helping brands achieve significant financial outcomes, demonstrating the transformative power of AI in the CPG industry.
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The discussion begins with Jared Casner sharing his journey into the channel, highlighting a pivotal shift from direct sales to working with Managed Service Providers (MSPs). Initially targeting small businesses with a compliance-as-a-service platform, Jared and his team quickly realized the importance of MSPs in deploying their solution effectively. This realization led them to invest time in understanding the channel, attending conferences, and learning from their MSP partners.
Jared elaborates on the challenges small businesses face regarding compliance and security, drawing from his extensive experience as a CTO in finance and healthcare. He emphasizes the pain points he encountered while building security programs from scratch and the lessons learned along the way. The conversation reveals that the genesis of Blacksmith InfoSec stemmed from a desire to create software that simplifies compliance processes, making them more accessible and affordable for small businesses.
The episode delves into the concept of viewing security as an investment rather than a cost. Jared explains how early investments in security can lead to long-term benefits, akin to a 401k approach. By embedding security into the organizational culture, businesses can foster a proactive mindset among employees, reducing the likelihood of security breaches. This proactive approach not only mitigates risks but also enhances operational efficiency, allowing businesses to respond more effectively to compliance demands and potential threats.
As the discussion progresses, Jared shares insights into risk management and the importance of tailored solutions for different businesses. He discusses the need for a scoring system that helps organizations understand their risk levels and prioritize compliance efforts. By providing a phased compliance roadmap and risk assessments, Blacksmith InfoSec aims to empower MSPs to guide their clients in making informed decisions about their security investments. The episode concludes with Jared reflecting on the decision-making framework that drives their product development, emphasizing collaboration and strategic planning to meet the evolving needs of their partners and clients.
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Host Dave Sobel engages in a thought-provoking conversation with Josh Hoffman, the Chief Revenue Officer at ControlCase. They delve into the complexities of compliance in the regulatory landscape, particularly in the United States, where a patchwork of state laws creates confusion for businesses. Hoffman emphasizes the challenges faced by clients navigating compliance requirements, highlighting the need for expertise and support, especially for Managed Service Providers (MSPs) who can play a crucial role in guiding their clients through these intricate processes.
Hoffman discusses the increasing complexity of compliance requirements, such as the new controls introduced by PCI DSS and the chaos surrounding the Cybersecurity Maturity Model Certification (CMMC). He advocates for a more streamlined approach, suggesting that the industry should work towards simplifying compliance standards to make it easier for businesses to understand and implement necessary measures. ControlCase aims to facilitate this process by offering tools that allow clients to "assess once, comply to many," thereby reducing the burden of compliance and enabling MSPs to monetize their services effectively.
The conversation shifts to the challenge of linking cybersecurity efforts to tangible business outcomes. Hoffman explains that while cybersecurity is often viewed through the lens of risk management, it is essential for businesses to recognize the value of a strong cybersecurity posture in protecting their reputation and client data. He encourages MSPs to communicate the importance of cybersecurity to their clients, particularly in industries like law and finance, where safeguarding sensitive information is paramount. By framing cybersecurity as a critical component of business credibility, MSPs can help clients understand the broader implications of their investments in security measures.
Finally, the discussion touches on the role of artificial intelligence (AI) in compliance and cybersecurity. Hoffman shares insights into how ControlCase is leveraging AI to enhance the efficiency and accuracy of compliance processes. He notes that AI can significantly improve the speed at which evidence is processed and assessed, ultimately benefiting both clients and MSPs. As the conversation concludes, Hoffman expresses optimism about the future of compliance and cybersecurity, emphasizing the potential for AI to transform the industry and make compliance more manageable for businesses.
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Host Dave Sobel engages in a thought-provoking conversation with Mike Psenka from Moovila, focusing on the transformative role of AI and automation in project management. Mike shares insights from his extensive experience in implementing AI technologies, emphasizing the importance of relationship management in project-based industries. He highlights how AI has not only improved operational efficiency but also significantly enhanced customer satisfaction by managing expectations, particularly during unforeseen delays.
Mike delves into the technical aspects of their AI solution, which is designed around the concept of directed acyclic graphs (DAGs). He explains how this domain-specific approach allows for accurate timeline predictions, which are crucial for effective project management. By automating the analysis of complex project data, the technology can identify potential issues and dependencies that a human project manager might overlook, thereby streamlining the entire project workflow.
The discussion also touches on the importance of data governance and organization in maximizing the effectiveness of AI tools. Mike emphasizes that for organizations to unlock the full potential of automation, they must ensure that project data is structured correctly, particularly in terms of task durations and dependencies. He suggests that leveraging historical data through machine learning can help automate the construction of these elements, making project management more efficient and less reliant on manual input.
As the conversation progresses, Mike reflects on the broader trends in project management, particularly the ongoing debate between platform versus integration strategies. He argues that while platforms can simplify processes for less technical industries, the project management sector, which is inherently complex, benefits more from a best-of-breed approach. Mike concludes by discussing the future of AI in project management, particularly the need for interpretable AI that can provide reliable insights without the risk of "hallucination," ensuring that users can trust the technology to deliver accurate and actionable information.
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David shares his background in the tech industry, specifically his experience with a company that sold transceivers to major telecommunications firms. This experience highlighted the need for exceptional customer support, leading him to establish Help with a focus on providing human-powered, 24/7 frontline support.
David Sohn emphasizes the importance of human interaction in customer service, contrasting it with the often frustrating experiences associated with AI chatbots. He acknowledges the advancements in AI technology but believes that many customers still prefer speaking to a real person. Help's approach is to empower their agents with AI tools that enhance their ability to provide personalized service while maintaining the warmth and empathy that only humans can offer. This balance between technology and human touch is central to Help's philosophy.
The discussion also touches on the significance of building trust with customers. David draws parallels between Help's service model and the training practices of renowned companies like Disney and Amazon, which prioritize customer experience. He explains that establishing trust requires setting clear expectations and consistently meeting them. By focusing on the initial customer experience and ensuring that agents are well-trained, Help aims to create a supportive environment that fosters trust and satisfaction.
Finally, David shares insights into the training and management structure at Help, highlighting the importance of continuous learning and adaptability. He describes a "learn, do, show" approach to training agents, which encourages hands-on experience and peer teaching. This method not only enhances agent skills but also prepares them for future opportunities in the tech industry. The episode concludes with a reflection on the human-centric nature of Help's business model, reinforcing the idea that at its core, the company is about people and their experiences.
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n this episode of the podcast, host Dave Sobol interviews Nelson Gomes, the CEO of Portalia Group, who shares insights from his extensive career in the managed services provider (MSP) industry. Nelson recounts his journey, starting with the founding of Priority One Group in 1997, which initially focused on IT services before evolving into an MSP with a specialization in healthcare. After merging with Medicus IT in 2019, he experienced significant growth, ultimately leaving the organization in 2024 while remaining a shareholder. This transition allowed him to expand his expertise and prepare for new ventures.
The conversation delves into the dynamics of mergers and acquisitions (M&A) in the MSP sector, particularly from the buyer's perspective. Nelson emphasizes the importance of cultural fit and vertical focus, particularly in healthcare, when considering an acquisition. He reflects on the growth trajectory of Medicus IT, which expanded from approximately $17 million to nearly $75 million in revenue during his tenure. This growth underscores the potential benefits of strategic partnerships in the MSP landscape, especially for those looking to scale their operations.
As the discussion shifts to the challenges facing MSPs in the coming year, Nelson identifies human capital and operational maturity as the top concerns. He highlights the difficulty in finding skilled personnel who can bridge the gap between technology and business needs, particularly in a competitive market. Nelson advocates for the hiring of business analysts who can help organizations leverage technology to achieve better business outcomes, emphasizing the need for MSPs to evolve their service offerings beyond traditional IT support.
Finally, the episode touches on the impact of artificial intelligence (AI) on the healthcare sector and the broader MSP industry. Nelson notes that while AI is becoming increasingly integrated into healthcare operations, the readiness of organizations to adopt such technologies hinges on effective data governance. He encourages MSPs to focus on preparing their data infrastructure to maximize the benefits of AI, while also being cautious about the pace of adoption. The conversation concludes with Nelson sharing his enthusiasm for working with MSPs and offering his contact information for those interested in further discussions
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Dave Sobel engages in a conversation with Mark Ralls, the president of Auvik, a company specializing in network monitoring and management. The discussion begins with an exploration of the transformative potential of automation and AI in the IT landscape. Ralls emphasizes Auvik's role in proactively monitoring networks, providing customized alerts, and integrating critical data into platforms used by their partners. He highlights the importance of ensuring that technicians receive relevant information in a timely manner, which is crucial for effective troubleshooting.
As the conversation progresses, Ralls shares insights into Auvik's recent feature release called North Star, which enables technicians to visualize network paths and identify issues more efficiently. This feature aims to streamline the troubleshooting process, allowing technicians to pinpoint problems quickly. Ralls expresses excitement about the future of automation and AI, indicating that Auvik is actively working on expanding its automation capabilities to enhance the overall user experience.
The discussion then shifts to the challenges and opportunities within the realm of SaaS management. Ralls explains Auvik's differentiated approach to SaaS management, particularly in addressing shadow IT and security risks associated with shared credentials. He underscores the importance of proactive alerting and monitoring to help partners manage costs and improve security. Ralls believes that Auvik's focus on security within SaaS management is a significant value-add for their partners, setting them apart from other vendors in the market.
Finally, Ralls reflects on the evolving dynamics in the MSP space, where the balance between vendor consolidation and best-of-breed solutions continues to shift. He emphasizes Auvik's commitment to putting partners first, offering flexible solutions that cater to their needs, whether through direct engagement or integration with other platforms. As the episode concludes, Ralls shares his optimism for the future, noting a resurgence in growth within the MSP community and Auvik's ongoing efforts to support their partners with innovative tools and solutions.
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Dave Sobel engages in a thought-provoking conversation with Jon Murchison, CEO of BlackPoint Cyber, about the current state of cybersecurity policies and practices. They discuss the initiatives surrounding "secure by design" and "secure by default," emphasizing the challenges faced by managed IT service providers in implementing these ideals. Jon expresses skepticism about the immediate impact of these policies on the ground level, noting that while they are well-intentioned, they often fall short of practical application in real-world scenarios.
The discussion shifts to the dynamics of responsibility and liability within the cybersecurity landscape. Jon highlights the disparity between software vendors and service providers regarding accountability when security breaches occur. He argues that while security providers should be held liable for secure code design and regular penetration testing, the complexities of cybersecurity make it difficult to assign blame definitively. This nuanced perspective underscores the need for a balanced approach to liability that encourages innovation without stifling progress.
As the conversation progresses, Jon shares his insights on the Cybersecurity Maturity Model Certification (CMMC) and its potential as a broader standard. He acknowledges the foundational value of existing frameworks like NIST and ISO but critiques their lack of practical guidance for organizations. Jon advocates for a more prescriptive approach that focuses on actionable steps for hardening security measures, rather than vague compliance requirements that can lead to checkbox exercises.
Finally, Jon emphasizes the critical importance of identity management in cybersecurity. He explains how threat actors have evolved their tactics, often exploiting legitimate credentials to navigate networks undetected. The episode concludes with Jon discussing the future of posture management and the need for improved security measures around automation, highlighting the ongoing challenges and opportunities in the ever-evolving cybersecurity landscape.
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In this episode of the podcast, host Dave Sobel sits down with Joel Abramson, the managing partner at TopDown Ventures, to discuss the intricacies of venture capital in the managed services provider (MSP) software space. With a background that includes significant experience in the MSP industry, including the sale of a large MSP to TELUS, Joel shares insights into the investment thesis of TopDown Ventures, which focuses on early-stage MSP software companies. The conversation highlights the importance of understanding the unique challenges faced by MSPs and how that knowledge informs their investment strategy.
Joel elaborates on the stages of investment, emphasizing that TopDown Ventures primarily targets seed and early series A companies, typically those nearing their first million in annual recurring revenue. He explains that the firm aims to assist these companies in scaling by providing not just capital but also valuable insights into product development and market strategies. The discussion touches on the lessons learned from operating MSPs and how those experiences shape their approach to identifying promising investment opportunities.
A significant part of the conversation revolves around the challenges MSPs face when transitioning from service-based businesses to product development. Joel points out that while many MSPs may have ideas for tools, the leap to creating a viable product requires a different skill set and understanding of the market. He stresses the importance of distinguishing between features and fully-fledged products, as well as the need for a strong foundation and vision to ensure long-term success in the competitive landscape of MSP software.
Finally, Joel discusses the collaborative model employed by TopDown Ventures, which includes leveraging a network of advisors from the MSP community to support portfolio companies. He outlines the decision-making framework used by the investment committee, which involves thorough due diligence and strategic discussions about potential success and challenges. As the episode concludes, Joel shares his outlook for the future, highlighting ongoing opportunities in cybersecurity and productivity tools, particularly those enhanced by AI, as areas of focus for the firm moving forward.
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Host Dave Sobel interviews Jeff Totten, the founder and CEO of Evergreen, a company that takes a unique long-term investment approach in the managed services provider (MSP) space. Jeff shares insights into Evergreen's philosophy, which is heavily inspired by Berkshire Hathaway's model of acquiring businesses with the intent to build and hold them for the long haul. This strategy emphasizes the importance of investing in people and maintaining the culture of the companies they acquire, ensuring that founders can feel proud of their legacy even after selling their businesses.
Jeff discusses the dual challenge of people management that Evergreen faces: nurturing their internal team while also investing in the leadership of the acquired companies. He highlights the role of their chief people officer in sourcing and retaining top talent, as well as the importance of preserving the local culture of the businesses they partner with. By injecting additional talent into these organizations, Evergreen aims to enhance the existing culture rather than disrupt it, fostering an environment where employees can thrive and grow.
The conversation also delves into Evergreen's decision-making framework, which prioritizes focusing on key areas such as acquisitions and talent placement. Jeff explains how they utilize first principles thinking and consider the long-term implications of their decisions, ensuring that they align with the company's values and mission. He emphasizes the importance of measuring success through customer and employee satisfaction, as well as organic growth, which is vital for the sustainability of their business model.
As the episode wraps up, Jeff reflects on Evergreen's recent international expansions and the lessons learned from entering new markets. He notes the differences in maturity levels among MSPs in various regions and the importance of building local trust. Looking ahead to 2025, Jeff identifies new customer acquisition and the integration of AI and robotic process automation (RPA) as key focus areas for Evergreen, underscoring the potential for these technologies to enhance service delivery and operational efficiency in the MSP sector.
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host Dave Sobel sits down with Kelvin Tegelaar, the CTO of Lime and founder of CyberDrain, to discuss the evolving landscape of SaaS management and the innovative approach taken by CyberDrain. Tegelaar introduces the Cyber Drain Improved Partner Portal (CIPP), an open-source, multi-tenant management solution specifically designed for Microsoft 365. He highlights the need for affordable management tools in the MSP space, which often suffer from high pricing models. By offering a free and open-source tool with optional support, Teglar aims to democratize access to essential management resources for MSPs.
The conversation delves into the dynamics of community involvement in open-source projects. Tegelaar shares insights on how CyberDrain has fostered a vibrant community of contributors, many of whom are system administrators rather than traditional developers. This community-driven approach not only enhances the product but also creates a sense of camaraderie among users. With around 7,000 active MSPs utilizing SIP, Tegelaar notes that a significant portion is opting for the paid support model, while others engage in self-hosting and community support.
Tegelaar also discusses the balance between commercial interests and community contributions, emphasizing the importance of maintaining a clear separation between CyberDrain and his MSP, Lime. This separation helps avoid conflicts of interest and ensures that the focus remains on delivering value to all users. The episode highlights the collaborative relationship between CyberDrain and Microsoft, where Tegelaar's insights and feedback from the MSP community are used to enhance Microsoft's Lighthouse product, showcasing a unique partnership that benefits both parties.
As the episode wraps up, Tegelaar reflects on the future of AI in the MSP space, particularly the potential of large language models (LLMs) to create meaningful applications that go beyond simple tasks. He emphasizes the need for practical implementations that genuinely assist engineers and service providers.
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The episode begins with a recap of the previous year's forecasts, assessing their accuracy and relevance in the rapidly evolving tech landscape. Host Dave Sobel highlights the increasing reliance of businesses, particularly in healthcare and finance, on Managed Service Providers (MSPs) to navigate the complex compliance requirements stemming from a surge in state-level data privacy laws across the U.S.
Sobel discusses the role of artificial intelligence (AI) and machine learning in transforming IT operations, noting the advancements in self-healing systems and predictive maintenance. He acknowledges the growing interest in AI-driven solutions, particularly in the context of operational efficiency and proactive issue resolution. However, he also points out areas where his predictions fell short, such as the anticipated rise of deepfake detection services and the appointment of AI systems as board members in major corporations.
As he transitions to his predictions for 2025, Sobel emphasizes the potential of generative AI to revolutionize data reporting and accessibility for businesses. He envisions a future where AI can dynamically analyze and summarize data, making insights readily available to users without the need for specialized skills. Additionally, he predicts that autonomous IT systems will become more mature and accessible to small and medium-sized businesses (SMBs), allowing MSPs to offer enhanced managed services that focus on strategic outcomes.
The episode concludes with a series of bold predictions for the coming year, including the mainstream adoption of decentralized MSP models, the emergence of AI co-governance frameworks, and the integration of fraud prevention services into standard cybersecurity offerings. Sobel encourages listeners to consider these strategic ideas as they plan for 2025, emphasizing the importance of adapting to the evolving technological landscape.
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The episode opens with a focus on Anthropic's new tool, Clio, which is designed to enhance AI observability by identifying threats and unknown harms associated with its AI chatbot, Claude. Clio has already proven its utility by detecting a coordinated spam network attempting to manipulate search engine optimization. Anthropic aims to share Clio's methodologies with other AI labs to promote safer AI practices, emphasizing the importance of governance frameworks for service providers offering AI solutions.
The episode also delves into the ongoing challenges of diversity within IT leadership. Host Dave Sobel presents data from a recent survey that reveals little change in the demographic makeup of IT leadership, with a significant majority being white and male. Despite some tech workers believing their workplaces are making strides in diversity, equity, and inclusion, the statistics indicate that progress has been slow. The discussion highlights the need for continued monitoring of these demographics to assess the effectiveness of DEI initiatives, especially as budget cuts and leadership support wane.
In a segment titled "Experts Warn," the podcast addresses the misuse of AI technologies in disinformation campaigns, specifically referencing Eleven Labs' AI voice generation technology being used in a Russian influence operation. This incident underscores the potential risks associated with generative AI, as well as the growing concerns among business leaders regarding AI fatigue and burnout. Sobel notes that while many organizations are exploring AI solutions, they often lack clear guidelines for implementation, which can lead to challenges in managing employee use of these tools.
Finally, the episode concludes with a significant market shift in the remote monitoring and management (RMM) sector, where Kaseya has overtaken ConnectWise as the leading provider. Sobel discusses the implications of this change, including Kaseya's aggressive pricing strategies and the potential risks associated with their approach. He encourages service providers to evaluate vendors based on sustainable innovation and customer satisfaction rather than just market share. The episode wraps up with a call for organizations to establish comprehensive strategies for AI implementation, ensuring that they remain competitive while effectively managing the associated risks.
Four things to know today
00:00 AI Observability Gets Real: Anthropic’s Clio Detects Threats and Offers a Blueprint for Safer AI
03:09 Same Story, Different Quarter: IT Leadership Still Struggles With Diversity
05:25 AI Voices, Burnout, and Big Bets: Why Guardrails and Guidance Are Your Best AI Tools
10:00 Big Shift in RMM: Kaseya Tops ConnectWise, But Can They Hold the Crown?
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There is a significant surge in AI leadership and investment within organizations, highlighting a 70% increase in the number of chief AI officers from 2023 to 2024. This trend indicates a growing commitment to AI technology in the corporate landscape, with many companies opting to fill these roles with talent from major tech firms. The report emphasizes that as enterprises ramp up their AI initiatives, the chief AI officer role is becoming increasingly vital, particularly in publicly traded companies and private enterprises alike.
Host Dave Sobel also shares insights from a report by Logic Monitor, revealing that 81% of enterprises plan to boost their investments in AI-powered IT operations in the coming year. The need for improved performance and resilience drives this shift, with many organizations already utilizing AI for tasks like anomaly detection and proactive IT operations. However, challenges remain, including difficulties in integrating AI with existing infrastructures and concerns about data privacy, which are critical considerations for businesses moving forward.
The episode further explores the evolving landscape of AI chatbots, with updates from OpenAI, Anthropic, and Google. OpenAI has launched real-time video capabilities for ChatGPT, enhancing user interaction, while Anthropic's new CLAWD 3.5 Haiku model boasts impressive performance metrics. Google has introduced AgentSpace, a service designed to help enterprises create and deploy AI agents. Sobel notes that while these advancements are incremental rather than groundbreaking, they hold significant potential for productivity, particularly in data-heavy industries.
Finally, the episode delves into Broadcom's successful integration of VMware, which has resulted in substantial profit increases and a significant drop in costs. Despite the positive financial outlook, concerns arise as Ingram Micro announces it will cease business relationships with Broadcom and VMware in many regions, citing challenges in delivering optimal technology outcomes. Sobel reflects on the implications of these developments for the channel strategy and the broader tech landscape, suggesting that the financial success of Broadcom may not be adversely affected by these changes.
Three things to know today
00:00 AI Leadership and Investments Surge—Will It Stick or Fold Back Into the C-Suite?
05:12 AI Chatbots Get Smarter (Again): OpenAI, Anthropic, and Google Tweak for Productivity
08:03 Broadcom’s VMware Overhaul Delivers Big Profits—But Not Everyone’s Cheering
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Host Dave Sobel welcomes back Gerwai Todd, CEO of both PIA and TimeZest, to discuss the unique challenges and strategies involved in leading two organizations simultaneously. Gerwai emphasizes the importance of having a strong team and effective communication, highlighting the implementation of the Entrepreneurial Operating System (EOS) in both businesses. He shares how the time zone difference with his Australian team allows for a more balanced workload, enabling him to manage his responsibilities across both companies effectively.
The conversation shifts to the practical adoption of automation and artificial intelligence (AI) in the IT industry, particularly in the context of service management. Gerwai explains that AI is simply another tool in the software toolbox, which can help solve new business challenges when applied correctly. He discusses the importance of training AI models to understand specific industry use cases, such as interpreting IT tickets, and the need to mitigate issues like AI hallucinations to ensure commercial viability.
Gerwai elaborates on the journey of integrating AI into service desk operations, noting that while the technology has advanced, it still requires human oversight. He describes how the goal is to enhance the efficiency of ticket resolution by understanding the intent behind service requests. By using a collaborative approach, technicians can guide the AI in making accurate assessments, which in turn helps improve the model's performance over time.
Finally, the discussion touches on the importance of data organization and governance for solution providers. Gerwai emphasizes that having a structured approach to categorizing tickets—such as using type, subtype, and item classifications—can significantly enhance the effectiveness of AI implementations. He concludes by encouraging organizations to standardize their processes to better prepare for the integration of advanced technologies, ultimately leading to improved service delivery and operational efficiency.
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Host Dave Sobel welcomes Seth Robinson, Vice President of Industry Research at CompTIA, and Rich Freeman, a seasoned journalist and analyst specializing in the SMB channel. The discussion centers around CompTIA's recently released outlook for 2025, which highlights the ongoing optimism within the technology sector, particularly among IT professionals and channel firms. Despite this optimism, the report reveals a concerning trend: fewer than half of businesses express confidence in their basic IT services, a decline from a decade ago. This lack of confidence may hinder the adoption of advanced technologies, prompting a deeper exploration of the factors influencing these sentiments.
Seth elaborates on the dual nature of the current technology landscape, where businesses are eager to invest in technology for strategic purposes but are simultaneously seeking measurable returns on those investments. The conversation touches on the challenges faced by IT professionals as decision-makers demand more certainty regarding the effectiveness of their technology expenditures. Rich adds to this discussion by highlighting the broader economic uncertainties, including geopolitical tensions and fluctuating interest rates, which contribute to a cautious approach to IT spending.
The episode also delves into the potential impact of increased regulation on managed service providers (MSPs). Both Seth and Rich discuss the sentiment among MSPs regarding the need for stricter regulations to elevate industry standards and eliminate subpar competitors. While some MSPs may view regulation as a necessary headache, they recognize that it could ultimately benefit the industry by fostering trust and accountability among service providers.
Finally, the conversation shifts to the rise of bespoke platforms and the growing trend of international business among channel firms. Seth notes that many companies are increasingly looking to operate globally, driven by the demand for data services and cybersecurity solutions. This trend presents both opportunities and challenges, particularly in navigating varying regulations across different regions. The episode concludes with a reflection on the importance of data management and infrastructure as businesses seek to leverage AI and other technologies effectively, emphasizing the need for MSPs to build the necessary skills to meet these evolving demands.
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Dave Sobel engages in a thought-provoking conversation with Tim Golden, CEO of Compliance Scorecard. They discuss the evolving landscape of compliance, particularly in the context of Managed Service Providers (MSPs) as they look toward 2025. Tim emphasizes that compliance is not a fleeting trend but a critical aspect of business operations, drawing parallels to the historical implementation of seatbelt laws. He highlights the increasing importance of regulations such as the FTC safeguards and CMMC, which are becoming essential for small businesses and the MSPs that support them.
The discussion delves into the challenges faced by software manufacturers regarding compliance and security measures. Tim points out the tension between the need for robust security features, like multi-factor authentication, and the reluctance of some software vendors to implement these measures due to the costs involved. Dave pushes back on this notion, arguing that the industry has a choice in how it approaches compliance and security, and that proactive advocacy for regulations could lead to better outcomes for all stakeholders involved.
As the conversation progresses, Tim shares insights on the self-regulating nature of certain industries and the potential for organizations like CompTIA to set standards for MSPs. He believes that the community of MSPs must take the initiative to establish best practices and compliance measures, akin to the licensing requirements in other professions. This self-regulation could help elevate the standards within the industry and ensure that MSPs are equipped to handle the compliance needs of their clients effectively.
Finally, Tim reveals that Compliance Scorecard is launching a professional services division aimed at supporting MSPs in navigating compliance challenges. This new initiative will provide additional resources and expertise to help MSPs deliver compliance as a service to their clients. Tim expresses optimism about the future, emphasizing the need for MSPs to engage in meaningful conversations about business outcomes and compliance, ultimately positioning compliance as a framework that supports business success rather than a burden.
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Google launched Gemini 2.0, their next-generation AI model, which includes an experimental version called Gemini 2.0 Flash, boasts impressive capabilities such as generating text, images, and speech while processing various inputs. With a focus on multimodal functionality, Gemini 2.0 aims to support agentic AI systems that can think ahead and act on behalf of users. Host Dave Sobel highlights key features like the multi-modal live API and Project Mariner, an AI-powered Chrome extension, while also noting the limitations of these tools in their current testing phases.
The episode shifts to cybersecurity, addressing a critical vulnerability discovered in Microsoft's Azure multi-factor authentication system. Researchers revealed that this flaw allowed attackers to bypass security measures, potentially exposing over 400 million Microsoft 365 accounts. Although Microsoft has since implemented fixes, the incident underscores the need for organizations to adopt proactive security measures. Additionally, Sobel discusses alarming findings from Wallarm regarding the rapid discovery of newly deployed APIs by attackers, emphasizing the urgent need for enhanced security practices in the face of evolving threats.
Sobel also explores the changing landscape of managed services, referencing a Forrester article that discusses the transformative impact of AI on the industry. As organizations seek to deliver high-quality services while controlling costs, AI is enabling a shift towards outcome-based pricing models. This evolution allows businesses to improve efficiency and customer experiences, with some AI platforms reportedly handling up to 70% of customer interactions. Sobel encourages IT providers to adapt their offerings to meet the growing demand for higher-value services that align with clients' business goals.
Finally, the episode raises thought-provoking questions about the future of managed services and the role of AI in shaping these changes. Sobel challenges listeners to consider how they can pivot from traditional service offerings to advisory roles that help clients navigate technology investments. He also prompts reflection on the trustworthiness of AI models and their capabilities in handling various tasks. As the episode concludes, Sobel teases upcoming discussions on compliance and practical AI applications, inviting listeners to engage with the evolving narrative of technology in business.
Three things to know today
00:00 Gemini 2.0 Lands: Google's Bold AI Play Mixes Speed, Smarts, and Early Access Perks
04:51 Microsoft Azure MFA Breach and API Risks Underscore Need for Proactive Cybersecurity Measures
08:40 Can AI Handle 70% of the Work? Crescendo’s Model Sparks a Revolution in Managed Services
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The episode starts with TeamViewer's acquisition of 1E for approximately $720 million. This strategic move aims to enhance TeamViewer's capabilities in digital workplace management and intelligent endpoint management, ultimately improving employee experience and operational efficiency. With TeamViewer already installed on over 2.5 billion devices globally, this acquisition is seen as a pivotal step in the convergence of remote support and endpoint management, reflecting the evolving needs of businesses in a digital-first world.
The episode also covers Microsoft's recent annual meeting, where shareholders rejected six proposals, including those addressing the risks associated with artificial intelligence and a suggestion to invest in Bitcoin. The board's opposition to these proposals highlights a preference for maintaining focus on existing strategies rather than diversifying into volatile investments. This decision underscores the shareholders' concerns regarding AI risks and the importance of governance in the development and deployment of AI technologies, indicating that companies must proactively assess these risks as they adopt new solutions.
Additionally, Host Dave Sobel highlights a report from BreachRx revealing that many publicly traded companies are struggling to comply with the SEC's new cyber disclosure rules. Despite the intention to enhance transparency, only 17% of public filings provided specific details about the material impact of cyber incidents, with many companies opting for vague language. This compliance gap raises concerns about the effectiveness of the SEC's regulations and the ongoing reluctance of organizations to disclose sensitive cybersecurity information, which they often view as critical business intelligence.
Finally, the episode addresses Microsoft's warning regarding the installation of Windows 11 on unsupported devices, emphasizing the potential compatibility issues and lack of support for security updates. As users continue to find workarounds to install the operating system on older hardware, Microsoft stresses the importance of adhering to minimum system requirements. This situation reflects the broader trend of companies tightening their upgrade policies, which can create opportunities for managed service providers and IT departments as they navigate the implications of these changes in the tech landscape.
Four things to know today
00:00 TeamViewer Acquires 1E for $720M to Drive Digital Workplace and Endpoint Management Evolution
03:18 Microsoft's Annual Meeting Highlights Shareholder Pushback on AI Oversight and Cryptocurrency Ventures
05:32 SEC Cyber Disclosure Rules Fall Short as Companies Struggle with Compliance and Clarity
07:10 Microsoft Warns Against Unsupported Windows 11 Installs, Highlights Compatibility Risks
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A recent survey by ISG indicates that nearly two-thirds of executives in the Americas and Europe are utilizing MSPs for their AI initiatives, with enterprise spending on these projects expected to rise by 50% in 2025. Sobel highlights the shift towards smaller, domain-specific AI models, which are anticipated to become mainstream as organizations seek more cost-effective and efficient solutions tailored to their specific needs.
Host Dave Sobel elaborates on the advantages of small language models, which require less computing power and can be trained more quickly than their larger counterparts. Major tech companies like Microsoft, Meta, and Google are already developing these models for applications such as marketing and customer support. This trend presents MSPs with opportunities to pivot from generic IT services to specialized, process-driven support, focusing on process reengineering and small AI model specialization to meet the evolving demands of enterprises.
The episode also covers recent developments from OpenAI, including the launch of ChatGPT Pro, which features an upgraded reasoning model, O1. This new model promises enhanced performance in coding and mathematics, while OpenAI's new text-to-video AI model, Sora, allows users to generate videos from text. Sobel notes that while these advancements are exciting, they come with challenges, particularly regarding the potential for deceptive behavior in AI models, as highlighted by recent research.
Finally, Sobel discusses the broader implications of AI adoption in the enterprise sector, emphasizing the need for a sustainable revenue model as the industry faces high operational costs and legal challenges. He raises critical questions about the right applications for AI and the importance of profitability across the supply chain. As businesses increasingly integrate AI to enhance efficiency, Sobel encourages listeners to remain informed about the strengths and limitations of AI technologies, particularly in high-stakes environments.
Four things to know today
00:00 MSPs Drive Generative AI Adoption as Enterprise Spending on AI Projects Grows by 50% by 2025
05:15 ChatGPT Pro Debuts with Enhanced o1 Model: IT Services Brace for Advanced AI in Coding and Decision-Making
09:50 Domain-Specific AI: How Shopping Agents and 15-Day Forecasts Highlight Contrasting Use Cases
11:42 Generative AI at a Crossroads: Balancing Practical Applications with Sustainable Revenue Models
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The U.S. economy added 227,000 jobs in November, with a slight increase in the unemployment rate to 4.2%. Notably, the IT sector saw stable hiring, with the unemployment rate for IT professionals decreasing to 2.5%. However, a recent study highlights the impact of return-to-office mandates on employee turnover, especially among women and skilled workers, indicating a significant challenge for companies in retaining talent.
Host Dave Sobel emphasizes the importance of employee retention strategies as organizations prepare to restructure their technology teams for 2025. A survey revealed that over 40% of IT workers are exploring new job opportunities, driven by factors such as competitive compensation and work-life balance. With nearly 90% of IT professionals expecting their companies to redesign IT structures in the next 18 months, reskilling in areas like cybersecurity and artificial intelligence is becoming a top priority. The tight labor market, with IT unemployment at a low 2.5%, necessitates proactive engagement with potential candidates and investment in employee development.
The episode also delves into technology spending, particularly the challenges associated with virtual desktop infrastructure (VDI). A survey of IT workers found that while many recognize the potential benefits of VDI, cost considerations often take precedence over performance. The lack of visibility into VDI integration with applications leads to frustration among IT teams, with a significant percentage reporting daily or weekly issues. Sobel suggests that a hybrid model combining VDI and traditional desktops may offer a solution to balance efficiency and cost.
Finally, Sobel highlights the growth of the private LTE and 5G market, which is expected to continue expanding significantly in the coming years. He also discusses the positive impact of artificial intelligence on small and medium-sized businesses, with a majority attributing revenue growth to AI implementation. As companies increasingly invest in AI technologies, the role of CIOs is evolving, with many being tasked to act as chief AI officers. The episode concludes with a reflection on the ongoing developments in AI and the importance of data governance as businesses navigate these transformative technologies.
Three things to know today
00:00 U.S. Jobs Growth, IT Labor Trends, and Employee Retention: How Companies Are Tackling Workforce Pressures in 2025
04:24 VDI Challenges, Private 5G Growth, and AI’s Impact on SMB Revenue
08:55 Microsoft, AWS, and Reddit Expand AI Features and Cloud Strategies
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Dave Sobel sits down with Elliott Hyman, CEO of Myra Technology Group, to discuss the unique challenges and opportunities faced by managed service providers (MSPs) operating within a collective framework. Hyman shares insights into how his organization selects and supports a diverse group of MSPs, emphasizing the importance of understanding each business's unique identity, employees, and customer base. This tailored approach allows them to guide each company along a continuum of operational maturity, ensuring that they can grow without losing the qualities that make them distinctive.
The conversation delves into the concept of sustainable growth, which Hyman defines as building healthy companies that prioritize the well-being of employees and customers. He highlights the pitfalls of short-term cost-cutting measures that can undermine long-term success. Instead, Hyman advocates for a balanced approach that focuses on nurturing talent and fostering a culture of continuous improvement. By investing in the right people and sharing knowledge across the portfolio, Myra Technology Group aims to create a supportive environment that drives sustainable growth for its MSPs.
As the discussion progresses, Hyman addresses the challenges faced by mid-sized MSPs, particularly those transitioning from founder-centric operations to more structured growth strategies. He notes that many of these businesses struggle to maintain their growth rates as they scale, often due to underinvestment in sales and marketing. Hyman emphasizes the need for a robust sales organization and strategic investments to ensure that these companies can compete effectively in a fragmented market.
Finally, Hyman reflects on the evolving landscape of the MSP industry, particularly regarding technology integration and platform approaches. He acknowledges the uncertainty surrounding the future of MSP platforms but remains optimistic about empowering individual operating companies to make informed decisions that best serve their teams and customers. By fostering a culture of experimentation and adaptability, Myra Technology Group aims to navigate the complexities of the industry while continuing to support the growth and success of its MSP partners.
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Host Dave Sobel dives into the fascinating world of artificial intelligence (AI) and its practical applications in content creation. He shares insights from a recent presentation on how managed service providers (MSPs) and their customers are leveraging AI. Sobel emphasizes the importance of AI as a tool that enhances his workflow, allowing him to produce a daily news show efficiently while maintaining a personal touch in content curation.
Sobel outlines his workflow for preparing the daily news show, which includes gathering news stories through RSS feeds and utilizing AI tools like Feedly for story grouping and translation. He explains how he organizes the stories in Notion, where AI assists in summarizing content according to his specific preferences. This meticulous process ensures that the stories are presented in a readable format, making it easier for him to create scripts for the show.
The episode also highlights Sobel's use of various AI tools throughout the content creation process, including Grammarly for language refinement and custom GPT models for generating headlines and crafting the "why do we care" segments. He discusses the importance of human oversight in the AI-assisted workflow, ensuring that every piece of content aligns with his standards and voice. This collaborative approach allows him to maintain quality while benefiting from the speed and efficiency that AI provides.
Towards the end of the episode, Sobel introduces an intriguing experiment involving AI-generated video and voice. He challenges his producer, Sharon, to identify which of three video segments features his real voice versus AI-generated content. This engaging segment not only showcases the advancements in AI technology but also raises important questions about authenticity and transparency in content creation. Sobel concludes by inviting audience feedback on the appropriate use of AI in his work, emphasizing his commitment to maintaining a human element in all his content.
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Dave Sobel sits down with Jason Eberhardt from 1Password to discuss the evolving landscape of cybersecurity and the role of managed service providers (MSPs) within it. Eberhardt shares insights into 1Password's commitment to building relationships with MSPs, highlighting the company's transition from a consumer-focused product to one that actively engages with the MSP channel. With over 150 partners and millions of users, 1Password is now prioritizing its offerings for MSPs, aiming to create a unique value proposition in a crowded market.
The conversation delves into the complexities of the cybersecurity market, where numerous players vie for attention. Sobel and Eberhardt explore the tension between best-in-breed solutions and the push towards platform-based offerings. Eberhardt emphasizes the importance of direct relationships with MSPs, explaining how 1Password is adapting its approach to better serve this channel. He discusses the need for structured pricing that rewards MSPs based on their engagement and performance, ensuring transparency and understanding in the vendor-partner relationship.
As they discuss the challenges of channel conflict, Eberhardt reveals that 1Password has recently hired a channel chief to navigate the complexities of reselling and distribution. He outlines a tiered pricing structure designed to incentivize MSPs while maintaining clarity about why certain partners receive better discounts. This approach aims to foster collaboration and trust between 1Password and its MSP partners, ultimately leading to a more effective partnership.
The episode concludes with a forward-looking perspective on the role of artificial intelligence (AI) in cybersecurity. Eberhardt identifies AI as a critical trend to watch, noting its potential impact on security practices and the necessity for robust data governance. He emphasizes that while AI presents opportunities, it also introduces new risks that organizations must manage. The discussion highlights the importance of ongoing dialogue between vendors and MSPs to adapt to these changes and ensure that security solutions remain effective in an evolving landscape.
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At Amazon's reInvent conference the company unveiled a range of AI-centric innovations. AWS CEO Matt Garman highlighted the transformative potential of generative AI across various industries, introducing Amazon Bedrock, which aims to streamline model training and reduce costs. The new Nova family of foundation models, including Nova Micro, Nova Lite, and Nova Premier, was also announced, showcasing AWS's commitment to enhancing AI capabilities. Additionally, updates to Q-Business, AWS's AI assistant, promise seamless integration with over 40 enterprise tools, enhancing workflow efficiency.
The episode also delves into AWS's hardware advancements, particularly the Graviton processor, which offers significant improvements in price performance and energy efficiency. New instances featuring NVIDIA's Blackwell chips and the launch of Tranium 2, AWS's second-generation AI chip, further emphasize the company's focus on supporting AI workloads. To address reliability concerns, AWS introduced automated reasoning to combat AI hallucinations and model distillation for efficient multi-agent collaboration. Furthermore, AWS's new Aurora DSQL engine and Data Transfer Terminal locations aim to enhance data processing and storage capabilities.
Shifting gears, Host Dave Sobel discusses a major cyber attack on U.S. telecommunications companies, urging the use of encrypted messaging apps to safeguard communications. The hacking campaign, attributed to China, has raised significant privacy concerns, with officials recommending encryption to protect sensitive information. The episode also touches on the role of AI in the recent global elections, where despite fears of misinformation, AI was utilized positively for language translation and voter engagement, highlighting a more balanced narrative than anticipated.
Finally, the episode explores broader industry trends, including Intel's challenges following the forced exit of its CEO and the potential resurgence of monolithic architectures as companies reconsider the complexities of microservices. Sobel emphasizes the evolving role of IT departments, which are gaining recognition and influence within organizations due to the rise of AI. The discussion encourages listeners to reflect on their technology choices, partnerships, and the strategic contributions of IT in navigating these changes.
Three things to know today
00:00 Amazon Unveils AI-Centric Updates at re:Invent: Nova Models, Hardware Breakthroughs, and Legacy System Modernization
06:04 Balancing Risks and Relief: Encryption and AI Oversight Take Center Stage in 2024's Security Landscape
08:41 From Intel’s Future to Microservices’ Decline and IT’s Strategic Rise
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As organizations enhance their data backup practices, hackers are increasingly targeting essential systems to render them inoperable, causing significant financial pain for affected companies. A case shared by Palo Alto Networks illustrates the widespread impact of such attacks, where one incident affected over 100 partners of a single tech vendor. With predictions of more destructive attacks on the horizon, the episode emphasizes the need for organizations to bolster their defenses against these emerging threats.
The episode also covers the recent developments in the telecom and tech sectors, including a settlement in principle between AT&T and VMware regarding a lawsuit over contract breaches. This legal battle arose after AT&T alleged that VMware's parent company, Broadcom, imposed subscription requirements prematurely, potentially costing AT&T hundreds of millions of dollars. Additionally, the Federal Communications Commission has granted T-Mobile and SpaceX's Starlink unit a license to provide supplemental internet coverage from space, marking a significant step in addressing connectivity challenges in remote areas of the United States.
Sobel further explores the implications of recent cybersecurity enforcement actions by the Securities and Exchange Commission (SEC), which has charged several companies for misleading disclosures about cybersecurity incidents. The SEC's increased scrutiny highlights the importance of transparent communication regarding cyber threats, particularly for public companies. The episode underscores the need for organizations to maintain detailed documentation of incidents and ensure consistent messaging to protect themselves from regulatory penalties and reputational damage.
Finally, the episode delves into the challenges and opportunities presented by artificial intelligence (AI) in various sectors. A recent court ruling in favor of a Massachusetts school regarding a student's use of AI for assignments raises questions about academic integrity and the need for clear policies on AI usage. Additionally, a disturbing incident involving Google's Gemini chatbot highlights the potential risks associated with AI systems that lack adequate safety measures. As AI becomes more prevalent, the episode stresses the importance of developing robust policies and fostering AI literacy to navigate the complexities and ethical considerations surrounding its use in education and beyond.
Four things to know today
00:00 From Destruction to Deception: New Cyber Threats Target Essential Systems and Corporate Networks
05:12 Decisions in Telecom and Tech: AT&T Lawsuit, Satellite Expansion, and SEC Cybersecurity Crackdowns
08:20 Artificial Intelligence Under Fire: Legal, Ethical, and Safety Challenges Explored
11:12 Hybrid IT Strategy Gains Momentum as Mainframes Handle 70% of Global Transaction Value
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A recent Cisco AI Readiness Index reveals a significant gap between the urgency for AI implementation and the actual capabilities of organizations. Despite 98% of surveyed business leaders feeling pressure to deploy AI, only 13% are fully prepared, and a mere 21% have the necessary graphics processing units to handle current and future AI workloads. The receptiveness of boards to AI has also declined, indicating a growing trust and understanding gap that CIOs and IT leaders must address.
The episode highlights the concerns of employees regarding AI adoption in the workplace. While 60% of firms claim to use AI tools, many workers report infrequent usage and express worries about data security and job displacement. A survey shows that only 27% of employees receive training on AI tools from their employers, leading to a reliance on self-education. This lack of structured training could hinder the effective integration of AI technologies, emphasizing the need for businesses to invest in comprehensive training programs to build confidence and competence among their workforce.
Sobel also addresses the rising energy demands driven by AI, particularly affecting small businesses. Research indicates that electricity bills for small firms in the U.S. could increase by up to 70% due to the surging energy needs of data centers. This trend poses a significant threat to smaller enterprises, which may struggle to absorb these costs. The episode underscores the importance of IT firms positioning themselves as partners to small businesses by offering energy-efficient solutions and cost optimization tools to navigate these challenges.
Finally, the episode explores recent advancements in AI technology, including updates from Anthropic and a new startup, Age. Anthropic has enhanced its AI chatbot, allowing users to select different writing styles, while Age focuses on quality assurance and process automation with its new product, Runner H. However, concerns about the reliability of AI tools persist, particularly regarding citation accuracy in OpenAI's ChatGPT. The discussion emphasizes the need for businesses to balance AI adoption with a strong focus on reliability, transparency, and ethical considerations to ensure long-term value and trust in AI technologies.
Three things to know today
00:00 Businesses Struggle with AI Adoption: Training Gaps, Board Doubts, and Workforce Concerns Persist
05:12 AI-Driven Energy Demands Threaten Small Business Survival Amid Rising Electricity Costs
07:53 Anthropic and Paris Startup H Expand AI Horizons with New Features and Targeted Models
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As inflation concerns resurface, the latest data reveals a modest rise in the Personal Consumption Expenditures Price Index, with the overall PCE increasing by 2.3% year-over-year. Despite these inflationary pressures, the economy shows resilience, with GDP growth at an annualized rate of 2.8% in the third quarter and a steady job market. Host Dave Sobel highlights five positive economic trends, including a decrease in inflation rates and an increase in real wages, which suggest a cautiously optimistic outlook for the upcoming year.
The episode also covers significant developments in the tech industry, including the resignation of Intel's CEO Pat Gelsinger. His departure comes amid growing concerns from the board regarding his ability to execute a turnaround strategy for the company, which has struggled to compete with rivals like AMD and NVIDIA. The transition to co-CEOs, David Zinsner and Michelle Johnson-Holstoss, raises questions about leadership clarity and decision-making processes at Intel, which could impact its future direction and product roadmap.
Additionally, Microsoft has denied allegations that it collects user data from its Microsoft 365 applications for AI training, following a viral post that raised privacy concerns. The company reassured users that they have control over their data privacy settings and emphasized the purpose of the Connected Experiences feature. This clarification is crucial for IT professionals as they navigate discussions with clients about data privacy and the functionalities of Microsoft products.
Finally, the episode introduces OpenWrt's entry into the hardware market with the launch of its user-friendly Wi-Fi 6 router, the OpenWrt One. This development marks a significant milestone for the open-source community, emphasizing repairability and user empowerment. Sobel notes that while the router may have niche appeal, it aligns with trends in ethical consumerism and decentralized technology, making it a noteworthy option for IT service providers and networking professionals.
Four things to know today
00:00 Inflation, Tech Trends, and Economic Resilience Shape IT Priorities for 2025 and Beyond
06:50 Pat Gelsinger Resigns as Intel CEO: What It Means for the Chipmaker's Future
08:56 Microsoft Denies Using 365 User Data for AI Training Amid Viral Allegations
09:55 OpenWrt Enters Hardware Market with User-Friendly, Open-Source Wi-Fi 6 Router
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Dave Sobel interviews Colin Britton, the COO of Devisee, to discuss the current landscape of automation and management applications, particularly in relation to Microsoft Intune. Colin shares insights into how Devisee is positioning itself as an "easy button" for Intune, addressing the challenges faced by Managed Service Providers (MSPs) in utilizing the Microsoft 365 platform. The conversation delves into the evolution of the Remote Monitoring and Management (RMM) space since their time at Logic Now, highlighting the shift from data-driven decision-making to a more complex environment focused on mergers and acquisitions.
Colin reflects on the differences in the RMM landscape from 2016 to the present, noting that while the industry has matured, many tools have not kept pace with the advancements in technology. He emphasizes the importance of automation, suggesting that while it is a familiar concept, the integration of artificial intelligence (AI) is still in its infancy within the MSP sector. Colin envisions a future where technicians can leverage AI to enhance their efficiency, allowing them to focus on higher-level tasks rather than mundane, repetitive ones.
The discussion also touches on the need for a shift from endpoint management to endpoint lifecycle management. Colin argues that the current tools and processes in the MSP space do not adequately support the seamless onboarding and offboarding of devices, which is essential for modern IT environments. He contrasts the user experience of consumer devices, which can be set up effortlessly, with the more cumbersome processes often found in enterprise settings, highlighting the need for a more integrated approach to device management.
As the episode concludes, Colin identifies two key areas to watch as the industry moves into 2025: the impending end of support for Windows 10 and the implementation of AI technologies. He stresses the urgency for MSPs to prepare for the transition to Windows 11, as many existing machines may not be compatible. Additionally, he points out that the adoption of AI will be a significant indicator of progress in the industry, as organizations seek to leverage these technologies to enhance their operations and service delivery.
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Dave Sobel engages with the audience during a live Question and Answer session, addressing a variety of topics relevant to the managed services provider (MSP) market. The discussion kicks off with a deep dive into technician density, clarifying that endpoints per technician should include all devices covered under managed services plans, not just workstations and servers. Sobel emphasizes the importance of tracking these metrics as automation and AI continue to evolve, potentially allowing for increased endpoint density per technician.
The conversation then shifts to billing rates, as a listener inquires about appropriate hourly charges for a new company aiming to attract small business customers. Sobel shares insights on the significance of understanding profit margins, suggesting that new businesses should consider starting at competitive rates while being mindful of the long-term challenges of raising prices. He highlights the necessity of aligning billing rates with the overall health of the business, stressing that a sustainable model should ideally generate revenue at least 2.5 times the salaries of employed technicians.
As the episode progresses, Sobel addresses the contentious topic of return to office policies, sharing audience reactions and his own perspective on the implications for employee retention and productivity. He argues that organizations that embrace flexible work arrangements may have a competitive advantage in attracting top talent. Sobel also discusses the challenges of managing asynchronous work and the importance of teaching organizations how to effectively utilize technology to enhance productivity and collaboration.
Finally, the episode explores the concept of AI sandboxes, where employees can experiment with AI tools in a controlled environment. Sobel discusses the potential benefits of allowing employees to engage with AI technologies while also addressing concerns about data governance and security. He encourages businesses to rethink their approach to information sharing, suggesting that empowering employees with data can lead to better decision-making and outcomes. The episode concludes with Sobel previewing an upcoming interview with Dennis O'Shea, CEO of Mobile Mentor, who will share insights on data governance and the evolving landscape of mobile device management.
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Host Dave Sobel sits down with Ken Carnesi, the co-founder and CEO of DNSfilter, to explore the integration of artificial intelligence (AI) within their DNS security solutions. Ken explains how DNSfilter leverages machine learning to enhance threat intelligence by analyzing both proprietary data and third-party feeds. With over 100 different feeds, the challenge lies in reconciling differing opinions on what constitutes a threat. By employing machine learning algorithms, DNSfilter can determine the most accurate threat assessments, significantly improving their response time to emerging threats.
The conversation delves into the complexities of content moderation, particularly in the context of nuanced topics such as adult content and misinformation. Ken highlights the importance of human oversight in categorizing content, as machine learning alone struggles with the subtleties of context and cultural differences. He emphasizes the role of a diverse security intelligence team at DNSfilter, which engages in discussions to reach consensus on difficult categorization decisions. This human element is crucial for addressing the challenges posed by varying interpretations of content across different cultures and languages.
As the discussion progresses, Ken shares insights into decision-making frameworks within the company, particularly when faced with contentious issues like misinformation during election cycles. He notes the importance of collaboration and communication among team members to ensure that decisions are well-informed and balanced. The conversation also touches on the relationships between private companies and public sector agencies, highlighting the challenges of navigating bureaucracy while striving for effective cybersecurity outcomes.
Looking ahead, Ken expresses his excitement about the future of AI in cybersecurity, particularly its potential to enhance detection and automation capabilities. He anticipates that 2025 will be a pivotal year for AI integration, making advanced tools more accessible to businesses. The episode concludes with a reflection on the evolving landscape of cybersecurity and the responsibilities that come with it, particularly for managed service providers (MSPs) who play a critical role in safeguarding national infrastructure.
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Host Dave Sobel welcomes Dennis O'Shea, CEO of Mobile Mentor, a managed services provider (MSP) with a unique background in mobile technology. Dennis shares insights from his extensive experience in the industry, particularly focusing on the generational differences in attitudes toward data security and privacy. He highlights how younger generations, especially Generation Z, have a more relaxed approach to sharing personal information, influenced by their social media habits, contrasting sharply with the more privacy-conscious attitudes of older generations.
The conversation shifts to the evolving landscape of device usage in the workplace, where mobile devices are becoming increasingly prevalent. Dennis recounts his journey from working at Nokia to founding Mobile Mentor, where he initially focused on helping businesses adopt mobile technology. As Microsoft introduced Microsoft 365, Dennis recognized the need for comprehensive security across various device platforms, leading Mobile Mentor to expand its services to include endpoint security for a diverse range of devices, including smartphones, tablets, and laptops.
Dennis also discusses the impact of regional regulations on data security practices, particularly comparing the stringent privacy laws in Australia and New Zealand to the more relaxed regulatory environment in the United States. He notes that organizations in regulated markets tend to take security more seriously, often having dedicated budgets and personnel for security, while those in unregulated markets may adopt a more casual approach. This disparity highlights the importance of understanding local regulations and their influence on organizational security practices.
As the episode concludes, Dennis emphasizes the critical need for organizations to establish robust data governance frameworks, especially in light of the increasing integration of AI technologies. He warns that many organizations are unprepared for the challenges posed by AI, particularly regarding data classification and protection. By automating basic IT operations, organizations can free up resources to focus on data governance, ultimately positioning themselves to leverage AI effectively in the future.
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The episode opens with a report on a major telecommunications breach attributed to Chinese government hackers known as Salt Typhoon. This breach has compromised American telecom infrastructure, allowing unauthorized access to phone calls and text messages. With fewer than 150 individuals confirmed as monitored, the potential impact could extend to millions, raising alarms among U.S. officials about the fragility of secure communications as the nation approaches a critical transition period.
The episode also highlights a joint investigation revealing national security risks associated with U.S. companies selling advertising data that can track military personnel movements. This data poses tangible threats to the safety of service members, particularly those stationed at key military sites in Germany. In response to the growing complexity of cybersecurity risks, New Jersey-based insurer Crum & Forster has introduced a professional liability insurance policy specifically for Chief Information Security Officers (CISOs), providing them with protection against personal liability in the face of potential legal claims.
Host Dave Sobel then shifts focus to developments in the European cloud market, where a new initiative called the European Cloud Competition Observatory has been launched to monitor Microsoft's compliance with a recent settlement aimed at enhancing market competition. This initiative is crucial for smaller IT service providers who may struggle with restrictive licensing terms. Additionally, the episode discusses the impending departure of FCC Chairwoman Jessica Rosenworcel, whose leadership has significantly influenced broadband access and digital equity in the U.S.
The episode concludes with a discussion on the intersection of AI and labor, particularly in the context of OpenAI's halted video generation tool, Sora, following protests from artists regarding their treatment. Sobel emphasizes the importance of ethical collaboration in technology development and the implications of Uber's new division focused on AI training and data labeling services. The episode wraps up with insights into the challenges faced by doctors using AI for diagnostics, highlighting the need for effective engagement with technology to maximize its potential in medicine. Overall, this episode provides a comprehensive overview of critical issues shaping the future of IT and cybersecurity.
Four things to know today
00:00 Telecom Breaches, Data Exploitation, and CISO Liability: The Growing Complexity of Cyber Risk
05:23 How European Cloud Competition, FCC Leadership, and CISA Training Shape IT’s Future
08:47 Why OpenAI and Uber’s Latest Moves Raise Crucial Questions About AI and Labor
10:42 What AI in Medicine, the Workforce, and Defense Teaches Us About Trust and Simplicity
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There is a growing urgency for organizations to adopt artificial intelligence (AI) amidst a notable lack of readiness. A recent Cisco report reveals that while 85% of IT leaders feel they have less than 18 months to act on AI, only 13% believe they are fully prepared to harness its potential. The episode highlights the structural challenges organizations face, particularly in data management, with 80% of respondents reporting issues that hinder their AI initiatives. Despite these obstacles, companies are planning to significantly increase their IT budgets for AI over the next five years.
The episode also explores various use cases of AI across different sectors. BBVA has expanded its use of ChatGPT, acquiring 3,000 licenses for OpenAI's enterprise tool, which has reportedly boosted productivity among employees. However, the bank faces challenges in integrating this technology with its existing systems. Meanwhile, Microsoft is introducing specialized AI models tailored for industries like manufacturing and agriculture, aiming to address specific operational challenges and drive adoption at scale.
In the education sector, OpenAI has launched a free online course to help K-12 teachers incorporate ChatGPT into their classrooms. However, skepticism remains among educators regarding the efficacy and ethical implications of using AI tools in education. A survey indicates that a significant portion of teachers believes AI may do more harm than good, highlighting the need for a deeper understanding of AI's limitations, particularly concerning privacy and data use.
The episode concludes with updates on VMware and Intel, noting the challenges both companies face in the current market. VMware's new cloud service aims to streamline private cloud setups, while Intel's recent processor launch has not met performance expectations, leading to a reduction in federal grants under the CHIPS Act. Sobel emphasizes the opportunities for IT service providers and competitors to step in and offer value-driven solutions as these industry giants navigate their respective challenges.
Four things to know today
00:00 Urgency Outpaces Capability: Organizations Struggle With AI Readiness Amid Growing Demand
03:34 From Banking to Farming to Classrooms: How AI is Reshaping Productivity and Operations
06:56 VMware’s Price Hikes and Intel’s Missteps Open Doors for Competitors in Virtualization and Processors
09:23 Microsoft’s Recall AI, OpenAI’s GPT-4o, and Anthropic’s Integration Protocol
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Early challenges faced by Artificial Intelligence Personal Computers (AIPCs), include productivity gaps, consumer confusion, and adoption barriers. A recent study by Intel highlights that users of AI-equipped PCs are less productive than those using traditional computers, losing an average of 15 hours a week on digital chores. Despite the potential for generative AI to streamline these tasks, many consumers remain unaware of AIPCs, leading to misconceptions about their utility and security. The additional cost of AIPCs, which can be 5 to 15 percent higher than traditional models, further complicates consumer interest in upgrading.
The episode also delves into a disconnect between business leaders and IT staff regarding data management. A survey conducted by Morning Consult for Capital One reveals that while 77% of business leaders find accessing necessary data easy, 70% of IT personnel spend significant time resolving data issues. The findings indicate a lack of confidence among technical staff in their organization's data culture, with only 35% believing it to be strong. This disparity underscores the need for improved data management practices as organizations strive to implement advanced AI technologies.
Host Dave Sobel highlights the resilience of micro-business owners, with 75% relaunching new ventures after setbacks, according to GoDaddy's 2024 Annual Venture Forward Report. Despite economic uncertainties, nearly 40% of these new ventures have become their household's primary income source. The report also notes a significant increase in women-owned micro-businesses, now at 51%, and a diverse age representation among entrepreneurs. This resilience suggests a growing entrepreneurial spirit, even in challenging economic times.
The episode concludes with a discussion on the evolving landscape of managed service provider tools, as new entrants like NinjaOne and Halo PSA gain momentum, pushing traditional leaders like Kaseya to reassess their strategies. The shift in the market indicates a potential opportunity for disruption, particularly as the role of artificial intelligence continues to grow. Sobel emphasizes the importance of adapting to these changes and the need for organizations to effectively utilize technology to remain competitive in a rapidly changing environment.
Four things to know today
00:00 AI PCs Face Early Challenges: Productivity Gaps, Consumer Confusion, and Adoption Barriers
05:35 Amazon Doubles Down on Anthropic With $8 Billion Investment, Strengthening AI and Cloud Synergy
07:23 Remote Work Demand Persists Despite Drop in Postings: The New Talent Tug-of-War
10:50 Canalys 2024 Report: New Entrants Shake Up MSP Tools Market, Legacy Brands at a Crossroads
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In this bonus episode of the Business of Tech, host Dave Sobel engages in a compelling conversation with Martin from Bitdefender, who describes his role as a popular scientist focused on making cybersecurity research more accessible and understandable. Martin Zugec highlights Bitdefender's long-standing commitment to research, particularly in Romania, where a wealth of security researchers contribute to the field. He emphasizes the importance of visibility for their groundbreaking work, aiming to inspire researchers who may feel their contributions go unnoticed.
The discussion shifts to the evolving profile of cyber criminals, particularly in the context of ransomware. Martin explains that the landscape has changed significantly since 2017, with a clear distinction between operators—primarily based in Russia—and affiliates who operate globally. He likens the cybercrime ecosystem to a gig economy, where individuals can leverage their unique skills, such as negotiation or business acumen, to participate in this illicit market. This transactional nature allows for a diverse range of participants, complicating the fight against cybercrime.
As the conversation progresses, Martin delves into the challenges of disrupting the cybercrime ecosystem. He notes that trust is a critical component of this world, and takedown operations can destabilize the entire network of criminals. For instance, when Bitdefender releases a decryption tool, it not only aids victims but also creates mistrust among affiliates and operators, leading to internal conflicts. Martin shares insights into how law enforcement agencies are beginning to adopt psychological tactics to undermine the trust within these criminal networks, showcasing the innovative approaches being taken to combat cyber threats.
Finally, Martin stresses the importance of prevention and the human factor in cybersecurity. He points out that many organizations fail to recognize the early signs of an attack, often focusing solely on the final stages of encryption. By understanding that cyber attacks can take weeks or even months to unfold, companies can better prepare and respond to threats. The episode concludes with a call for improved public-private collaboration in cybersecurity efforts, emphasizing the need for streamlined communication between organizations and law enforcement to effectively combat the ever-evolving landscape of cybercrime.
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In this episode of The Business of Tech, host Dave Sobel welcomes Abraham Garver from Focus Investment Bank to discuss the current state of the mergers and acquisitions (M&A) market for Managed Service Providers (MSPs). The conversation begins with an overview of the increasing interest from private equity groups in investing in MSPs, particularly those with operational maturity and a solid EBITDA of at least $3 million. Garver highlights that while there is a significant amount of capital available, the market is experiencing a shift that favors sellers, especially as larger funds seek bigger assets.
Garver explains that many smaller MSPs struggle to attract investment due to a lack of operational maturity, often relying on owner-led sales and failing to consistently add new customers. He emphasizes the importance of joining peer groups to help these smaller businesses develop the necessary skills and strategies to grow and become more attractive to investors. The discussion also touches on the challenges faced by smaller MSPs in navigating the competitive landscape, where larger players dominate the market.
The episode further explores the different investment theses that private equity groups adopt when looking to invest in MSPs. Garver notes that many investors are drawn to regulated industries but often overlook the need to find unique niches that have not yet been consolidated. He stresses that both MSPs and investors must think creatively to differentiate themselves in a crowded market, as many traditional approaches have already been explored by previous investors.
Finally, the conversation shifts to the dynamics of day one post-sale for MSPs and the conditions that lead to successful transitions. Garver shares insights on how to prepare for this critical phase, emphasizing the importance of having a strong management team and a clear growth strategy in place. He concludes by discussing the potential for ongoing investment cycles in the MSP space, suggesting that the market may continue to evolve with new rounds of investment rather than a singular focus on IPOs as an exit strategy.
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host Dave Sobel engages in a detailed conversation with Jake Varghese from ConnectWise, focusing on the company's business management software portfolio. Varghese outlines the seven key products within the portfolio, and the discussion highlights the importance of these tools in helping Managed Service Providers (MSPs) streamline their operations and improve efficiency.
A significant portion of the conversation revolves around the transition of the PSA to the ASIO platform. Sobel and Barghese explore the challenges and opportunities associated with this migration, emphasizing the need for partners to feel comfortable and secure during the transition. Varghese explains that success will be measured by the adoption of the new PSA and the realization of its benefits, including hyper-automation and a unified user experience. He reassures partners that their existing systems will remain intact, allowing for a smooth integration of the new platform.
The dialogue also delves into the strategic vision for ConnectWise's product offerings. Varghese discusses the balance between maintaining individual products and integrating them into a cohesive platform. He emphasizes the importance of understanding the evolving needs of partners and the industry, suggesting that the ultimate goal is to create a comprehensive solution that enhances operational efficiency for MSPs. The conversation touches on the potential for future developments and how the platform can adapt to meet changing demands.
Finally, the episode addresses the role of artificial intelligence and automation in the future of ConnectWise's offerings. Varghese shares insights on the introduction of Sidekick, a digital assistant designed to enhance user experience and operational efficiency. He envisions a future where AI becomes increasingly pervasive, enabling MSPs to delegate routine tasks and focus on higher-value work. The discussion concludes with a reflection on the transformative potential of AI in the industry, highlighting the need for effective data governance to ensure responsible use of technology.
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Significant developments in workplace engagement and productivity lead, focusing on contrasting strategies from major companies like Amazon and Intel. Amazon's CEO Andy Jassy recently addressed employee concerns regarding the company's return-to-office (RTO) mandate, which requires corporate employees to work on-site five days a week starting January 2025. While Jassy claims the policy aims to strengthen company culture, over 500 employees have signed a petition against it, raising questions about the true motivations behind the mandate. Meanwhile, Intel has reinstated free office coffee to boost employee morale amidst ongoing layoffs, reflecting a broader trend in the tech sector to support workforce engagement during challenging times.
Host Dave Sobel highlights research from the University of Melbourne, which indicates that companies offering flexible work options tend to perform better in the stock market. The study found a significant correlation between high rankings for remote work opportunities and improved share prices. Additionally, a survey by Quantum Workplace revealed that over 80% of hybrid employees report being engaged at work, compared to 72% of on-site employees. This data suggests that flexibility in work arrangements can enhance employee satisfaction and productivity, presenting a compelling counterpoint to the office-centric strategies of Amazon and Intel.
The episode also covers recent capital movements in the tech industry, with Logic Monitor raising $800 million to explore strategic mergers and expand its market presence. Enable Technologies has acquired AdLumen for approximately $225 million, enhancing its capabilities in security services. These moves reflect a growing demand for robust data center monitoring and security solutions, driven by the increasing importance of artificial intelligence in the tech landscape. Sobel notes that these investments indicate a recognition of the need for companies to grow and adapt in a competitive market.
Finally, Sobel delves into the evolving role of artificial intelligence in various sectors, including creative writing and IT service management. He discusses the implications of AI's integration into creative processes, particularly in relation to National Novel Writing Month, where the use of AI has sparked controversy over originality and skill development. Additionally, Sobel emphasizes the necessity for businesses to adapt their IT service management methods to incorporate AI, highlighting the potential for improved efficiency and user experiences. The episode concludes with thought-provoking questions about the balance between AI and human effort, urging listeners to consider how they can effectively leverage technology in their own organizations.
Four things to know today
00:00 From Amazon's RTO Push to Intel's Free Coffee: Contrasting Strategies in Workplace Engagement and Productivity
05:15 Capital Infusions and Acquisitions: How LogicMonitor and N-able Are Positioning for Market Leadership
07:18 Sentiment Analysis, Microsoft Integrations, and Strategic Growth Events: The Evolving Tools Empowering MSPs
09:27 AI's Expanding Role: Vectorization, Creative Writing, and IT Service Management Transformations
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Microsoft's Ignite event highlights the company's latest advancements in artificial intelligence and productivity tools. Microsoft has introduced a range of new AI agents designed to enhance collaboration within Microsoft 365 Copilot, including features for SharePoint, project management, and meeting assistance. These pre-configured agents aim to automate repetitive tasks and improve efficiency, with the Copilot Analytics dashboard providing insights into the impact of AI on productivity across organizations.
Sobel also covers Microsoft's Windows Resiliency Initiative, which seeks to bolster the security and recovery capabilities of Windows systems following the CrowdStrike outage that affected millions of devices. Key features include Quick Machine Recovery, which allows IT administrators to remotely troubleshoot unbootable machines, and the introduction of memory-safe programming languages to enhance overall security. Additionally, the episode discusses the new Windows 11 Administrator Protection feature, which requires user authentication for administrative tasks, thereby reducing the risk of malware attacks.
The episode further explores Microsoft's launch of the Windows 365 Link, a compact mini PC designed for office environments that connects users to corporate cloud applications without local storage. Priced at $349, this device supports high-resolution video conferencing and is easy to manage through Microsoft Intune. Sobel notes that this product represents a shift towards cloud-first environments, providing businesses with a cost-effective solution for endpoint management while maintaining productivity.
Finally, Sobel addresses the recent T-Mobile breach, attributed to a Chinese intelligence agency, which underscores the vulnerabilities in global telecommunications infrastructure. This incident serves as a reminder for enterprises to adopt proactive security measures, especially in light of increasing state-sponsored cyber threats. The episode concludes with a call for businesses to remain vigilant and prepared for the evolving landscape of cybersecurity challenges.
Four things to know today
00:00 Copilot Gets Smarter: Microsoft Unveils AI Agents, Analytics Dashboards, and New Management Tools
05:09 Microsoft’s Windows Resiliency Initiative: New Tools and Security Enhancements to Prevent Future Outages
07:59 The $349 Windows 365 Link: Microsoft’s Answer to Simplified Endpoint Management
10:27 T-Mobile Breach Highlights Ongoing Cyber-Espionage Threat to Global Telecom Infrastructure
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We dive in on the latest economic trends, focusing on rising inflation and its impact on consumer confidence. The consumer price index has seen an increase to 2.6% as of October, driven largely by persistent housing costs, which rose by 4% in October alone. Neil Kashkari, president of the Minneapolis Federal Reserve, highlights the housing sector as a significant challenge in the inflation landscape, while also expressing uncertainty about the economic implications of President-elect Trump's proposed policies.
The episode also delves into a recent Gartner report that reveals a stark contrast in the success rates of digital initiatives among organizations. While only 48% of digital projects meet or exceed their business outcome targets, a group termed the "digital vanguard" boasts a success rate of 71%. This disparity underscores the importance of collaboration between chief information officers and other business leaders to achieve successful digital transformations. Sobel emphasizes that organizations may face initiative fatigue, leading to hesitance in further investments without clear returns on investment.
Host Dave Sobel further explores the growing skepticism among CIOs regarding generative artificial intelligence (AI) two years after the launch of ChatGPT. Many organizations are struggling to scale AI projects, with only 2% of companies possessing the necessary talent and technology to succeed. The rising costs associated with generative AI, particularly in cloud services, have intensified pressure on IT leaders to deliver results. This situation presents an opportunity for IT service providers to offer specialized consulting and managed services to help organizations navigate these challenges.
Finally, the episode highlights recent developments from Kaseya and Aero, focusing on their strategies to enhance service offerings. Kaseya has introduced free hardware for its Datto Sirius appliances, aiming to reduce financial barriers for managed service providers. Meanwhile, Aero has integrated AI tools into its cloud platform, AeroSphere, to improve operational efficiency. Sobel concludes by noting that the integration of AI into operational platforms is becoming a standard expectation, urging service providers to stay informed about these trends to enhance their offerings and internal operations.
Four things to know today
00:00 Inflation Rises Amid Housing Challenges as Political Sentiment Drives Consumer Confidence Shifts
03:32 Gartner Report Highlights Digital Initiative Success Divide Amid IT Spending Surge and AI Expectations
06:13 CIO Skepticism Grows as Generative AI Drives Rising Costs, Scaling Challenges, and Vendor Prioritization
08:42 Kaseya Offers Free Hardware for Datto SIRIS Appliances as Arrow Integrates AI into ArrowSphere Cloud Platform
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A new study reveals the significant impact of generative AI on the job market, showing a 21% decline in demand for automation-prone freelance jobs shortly after the release of ChatGPT. The research, which analyzed over 1 million job postings, indicates that writing jobs were the most affected, followed by software development and graphic design roles. This shift raises concerns about the future of employment in these sectors, as the integration of AI tools continues to reshape professional workflows.
The episode also delves into the challenges faced by AI in the healthcare sector. A study from the University of Virginia Health found that while AI tools like ChatGPT can assist in diagnostics, they did not significantly improve accuracy compared to traditional methods. Many physicians struggled to effectively utilize the AI's capabilities, often sticking to their initial diagnoses. This highlights the need for better training and trust in AI systems to enhance their integration into medical practice and improve patient outcomes.
Host Dave Sobel further explores the skepticism surrounding Microsoft's AI product, Copilot, which has faced mixed reviews since its launch. A survey revealed that only a small percentage of IT leaders found significant value in the tool, with many employees struggling to incorporate it into their daily routines. The high subscription cost and concerns about effectiveness have led some companies to reconsider their investment in Copilot, raising questions about the future of AI tools in enhancing productivity.
Finally, the episode touches on the regulatory landscape for AI and cybersecurity, particularly in light of the upcoming Trump administration. The potential repeal of existing AI oversight could lead to a fragmented regulatory environment, complicating compliance for businesses. Sobel emphasizes the importance of proactive measures to navigate these changes, as well as the need for skilled workers in AI roles. The discussion concludes with a look at international developments in cybersecurity regulations, underscoring the evolving landscape that businesses must adapt to in order to thrive.
Four things to know today
00:00 Generative AI Spurs Job Market Shakeups, Healthcare Trials, and Corporate Integration Challenges
05:48 Regulatory Uncertainty Looms as Trump Administration Eyes AI and Cybersecurity Changes
09:26 Canada, EU, and Australia Drive Key Developments in Cybersecurity and Consumer Rights
11:50 From "Work with Apps" to Autonomous Agents: OpenAI Pushes Generative AI Deeper into Professional Workflows
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Host Dave Sobel welcomes back Peter Kujawa from Service Leadership to discuss the latest trends in managed service provider (MSP) revenue and profitability for Q3. Peter shares insights from a new analysis that reveals a slowdown in organic managed service growth, which has been trending back to historical norms after a significant spike during the COVID-19 pandemic. While the organic growth rate peaked at around 25% during the pandemic, it has now settled back to approximately 10-10.5%. Peter reassures MSPs that this return to historical levels is not a cause for panic, as it reflects a more stable market environment.
The conversation delves into the impact of inflation on revenue growth, highlighting that much of the previous growth was driven by price increases rather than new client acquisitions. Peter emphasizes that while MSPs have been raising prices to cope with wage inflation, this has also led to downward pressure on gross margins and profitability. Despite the cooling labor market, the overall outlook remains positive, with expectations for a solid year ahead, particularly for value-added resellers (VARs) who experienced high growth in product and project revenues during Q3.
As the discussion progresses, Peter shares intriguing data correlating MSP revenue growth with U.S. presidential election cycles. Historical data from previous election years indicates a pattern of decreased growth during election cycles, followed by a rebound in the subsequent year. With the 2024 election approaching, Peter anticipates a similar trend, suggesting that MSPs may experience a bounce-back in growth post-election, provided there are no significant unforeseen events.
Finally, the episode touches on the current state of mergers and acquisitions (M&A) in the MSP space. Peter notes that there is a notable disparity in the market, with many small MSPs and larger platform MSPs, but a lack of mid-sized firms. This has created a seller's market, where private equity buyers are particularly interested in acquiring smaller MSPs to consolidate and scale their operations. Peter advises smaller MSPs to develop a value creation strategy and consider merging with others to enhance their market position and achieve greater profitability. The episode concludes with a look ahead to upcoming reports on compensation and wage inflation, which will provide further insights into the evolving landscape of managed services.
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In this episode of the Business of Tech Lounge, host Dave Sobel engages in a thought-provoking discussion with Ryan Morris of Morris Management Partners and Luis Giraldo, Chief Experience Officer at ScalePad. The conversation centers around the provocative question: Does standardization equal commoditization? As the IT channel evolves, many Managed Service Providers (MSPs) are grappling with the challenge of balancing technology stack and process standardization while striving to maintain strategic differentiation in a competitive market.
Luis highlights the growing concern among MSPs, particularly those with significant revenue, who are experiencing downward pricing pressure as clients perceive similar offerings from multiple providers. He emphasizes that while standardization can streamline operations, an over-reliance on it can lead to a lack of strategic conversations with clients. This disconnect often results in MSPs being viewed as interchangeable, leading to commoditization and a struggle to demonstrate unique value. The discussion underscores the importance of understanding clients' businesses and fostering deeper relationships to escape this commoditization trap.
Ryan adds to the conversation by questioning the motivations behind standardization. He argues that while it can simplify operations for MSPs, it often fails to deliver value to customers if not aligned with their needs. He points out that the industry is still young, with ample opportunities for growth, and that competing solely on price is a self-inflicted wound. Instead, he advocates for a focus on customer outcomes and the importance of customizing engagements based on industry-specific needs, rather than forcing clients into a one-size-fits-all approach.
As the episode wraps up, both guests agree on the necessity of evolving the conversation around service delivery. They suggest that MSPs should not only standardize their internal processes but also adapt their client-facing strategies to emphasize understanding and addressing specific business challenges. By doing so, MSPs can create a more engaging and valuable experience for their clients, ultimately leading to differentiation in a crowded marketplace. The episode serves as a call to action for MSPs to rethink their approach to standardization and commoditization, encouraging them to prioritize strategic relationships and tailored solutions.
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Host Dave Sobel sits down with Jeff Bishop, who oversees the ASIO product line at ConnectWise. The conversation delves into the evolution of the ASIO platform, which has been a significant focus for the company. Jeff reflects on the challenges faced during the development process, particularly the decision to create an entire platform during the pandemic, which he admits was not ideal. Despite the hurdles, the team has made substantial progress, rebuilding core services and laying a strong foundation for the future.
As the discussion unfolds, Jeff shares insights into the current state of the ASIO platform, particularly regarding the Remote Monitoring and Management (RMM) capabilities. He expresses confidence in the product's readiness, noting that the team has worked diligently to address previous shortcomings. The conversation highlights the importance of customer feedback and satisfaction, with Jeff emphasizing that success will be measured not just by numbers but by the genuine belief and enthusiasm of the MSP community towards ASIO.
The episode also explores the evolving role of Managed Service Providers (MSPs) in the context of artificial intelligence (AI) and automation. Jeff envisions a future where MSPs transition from purely technical roles to becoming business evangelists for their clients. He discusses the potential for MSPs to develop tailored solutions for specific industries, leveraging their expertise to help small businesses navigate the complexities of AI and cybersecurity. This shift represents a significant opportunity for MSPs to enhance their value proposition and deepen their relationships with clients.
Finally, Jeff addresses the skills required for MSPs to adapt to this changing landscape, suggesting that prompt engineering and data understanding will be crucial. He believes that the future will see a collaborative environment where MSPs can share workflows and innovations, creating a network effect that amplifies their capabilities. The episode concludes on a hopeful note, with Jeff expressing excitement about the potential for MSPs to thrive in this new era of technology and business integration.
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We start focusing on the resurgence of the state-sponsored cyber espionage group Volt Typhoon. This group has been targeting critical infrastructure, particularly outdated devices like Cisco and Netgear routers, and has successfully compromised a significant percentage of these devices in a short time frame. The episode highlights the vulnerabilities in the energy sector, where third-party breaches account for a substantial portion of incidents, emphasizing the need for improved vendor responsibility and proactive security measures.
Host Dave Sobel also covers the progress of the Secure by Design initiative led by CISA, which has seen over 100 companies commit to adopting secure development practices. This movement is gaining traction as organizations recognize the importance of reducing vulnerabilities in software. Additionally, the Transportation Security Administration has proposed new cybersecurity regulations aimed at protecting high-risk pipelines and railroad operators, mandating the establishment of cyber risk management programs and timely reporting of incidents.
The episode shifts focus to Microsoft, which is implementing a price hike on various services, including a 25% increase for Teams Phone and up to a 40% increase for Power BI. This move is part of Microsoft's strategy to align pricing across its services, reflecting the growing usage of premium features among enterprise customers. Sobel notes the significance of these changes in the context of the broader IT landscape, particularly as Windows 11 ISO media for ARM64 PCs becomes available, allowing for clean installations on compatible devices.
Finally, Sobel discusses the evolving role of IT consultancies, which are increasingly focusing on artificial intelligence, data governance, and platform integration as they prepare for 2025. The episode highlights the importance of clean and accessible data in leveraging AI technologies and the need for organizations to modernize their legacy systems. Sobel concludes with reflections on the ethical implications of AI in creative industries, citing a controversial AI-generated interview by a Polish radio station and the positive use of AI in restoring the voice of country music legend Randy Travis.
Four things to know today
00:00 Volt Typhoon Resurfaces with Advanced Attacks on Critical Infrastructure, Exploiting Legacy Routers
02:48 CISA and TSA Cybersecurity Efforts as Secure-by-Design and NIST Framework Gain Ground
06:14 Microsoft's Price Hike Targets Monthly Subscriptions and Premium Services, Teams Phone to Rise 25%
09:32 IT Consultancies Double Down on AI, Data, and Integration as Organizations Modernize for 2025
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Significant challenges are being faced by companies like OpenAI as they encounter scaling plateaus in developing new large language models. Host Dave Sobel notes that AI researchers are advocating for innovative training techniques that mimic human reasoning, suggesting a shift in the competitive landscape. OpenAI's latest model, O1, employs a technique called test-time compute, which allows for real-time evaluation of multiple possibilities, potentially enhancing performance and altering the demand for AI hardware, particularly NVIDIA's chips.
The episode also delves into the mixed sentiments surrounding AI-capable PCs. Despite a notable 49% growth in sales, these devices only represent 20% of the market, with many channel partners expressing skepticism about their value. A significant portion of IT decision-makers remains hesitant to trust AI for autonomous decision-making, reflecting broader concerns about security and ethical implications. Sobel emphasizes the need for clearer value propositions and better education to promote AI-capable PCs, especially as the industry transitions from the hype phase to a more normalized adoption of AI technologies.
Sobel highlights the increasing focus on cybersecurity as CrowdStrike launches its AI Red Team services to protect AI systems from rising cyber threats. With the rapid adoption of AI, risks such as model tampering and data poisoning are becoming more prevalent. The episode also touches on Microsoft's recent issues with unexpected upgrades to Windows Server, which have left some users in a difficult position, and the company's efforts to enhance its update procedures.
Finally, the episode addresses the energy challenges faced by tech companies, particularly Amazon, which had its request for increased power supply denied by regulators. As demand for data center power is projected to rise significantly, Sobel discusses the potential for partnerships with nuclear and renewable energy providers to ensure stability and sustainability in energy supply. The episode concludes by emphasizing the importance of energy efficiency in data center operations as companies navigate regulatory pressures and seek innovative solutions to meet their energy needs.
Four things to know today
00:00 OpenAI and AI Industry Pivot as Scaling Plateaus: Shift Towards Human-like Reasoning Could Redefine Market Competition
05:21 AI's Channel Opportunity Grows, But Skepticism Toward AI-Capable PCs Highlights Industry Trust Gap
09:01 CrowdStrike, Microsoft, and Box Drive AI and Security Enhancements Amid Rising Enterprise Demand
13:01 Amazon’s Power Request Denial Signals Rising Challenges in Data Center Energy Demands
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With a significant increase in global demand for cloud services and data security, the managed services market is expected to reach an estimated $393.02 billion by 2025. Factors contributing to this growth include the need for specialized providers to manage complex IT infrastructures and the rising trend of Bring Your Own Device (BYOD), which necessitates enhanced data security measures. North America leads the market, but Europe and Asia-Pacific are also experiencing substantial growth driven by cloud adoption and digital transformation.
The episode highlights a recent report indicating a slowdown in managed services revenue growth, returning to pre-COVID levels, despite strong profitability for managed service providers (MSPs). The average adjusted EBITDA for MSPs stands at 13.2%, with private equity-backed MSPs reporting even higher figures. In contrast, value-added resellers (VARs) have seen significant revenue growth, particularly in Europe, which experienced a 6.9% increase in managed services revenue. The discussion emphasizes the need for MSPs to adapt to changing client spending patterns as the market normalizes.
Host Dave Sobel also covers the competitive landscape, noting several key announcements from major players in the industry. ConnectWise has launched a Professional Services Automation (PSA) initiative aimed at enhancing MSP success through streamlined processes and improved efficiency. Meanwhile, NineMinds has introduced Alga PSA, a free open-source platform designed to compete with established PSA providers, and SuperOps has unveiled Monika, an AI-powered companion for MSPs that offers personalized insights and solutions. These developments signal a shift in the market as new entrants challenge traditional providers.
The episode concludes with a focus on the growing importance of cybersecurity and the need for human expertise in addressing complex threats. As the demand for AI services continues to exceed supply, the global cloud market has reached an impressive $84 billion, with major players like AWS, Microsoft, and Google Cloud holding a significant share. Solt encourages listeners to consider the implications of these trends for the future of managed services and the evolving landscape of IT solutions.
Four things to know today
00:00 IT and Managed Services Market Faces Growth Normalization as Global Demand for Cloud and Data Security Soars
06:49 IT Nation Connect: ConnectWise Expands Asio with PSA Integration, Security Enhancements, and Unified Data Protection for MSPs
08:38 Competitive Moves in PSA: NineMinds Launches Open-Source Alga PSA as SuperOps Introduces AI Companion Monica for MSPs
10:50 Pax8 Adds EasyDMARC, 8x8 Unveils AI Upgrades, and Connecty AI Secures Funding: A Look at New Cloud and Data Management Solutions
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Wayne Selk from CompTIA joins host Dave Sobel to focus on the current state of cybersecurity and the challenges faced by Managed Service Providers (MSPs). They delve into CompTIA's recent state of cybersecurity report, which highlights a significant gap between cybersecurity investments and the outcomes achieved. This disconnect raises critical questions about how MSPs can better align their efforts with business objectives to ensure effective cybersecurity practices.
Wayne emphasizes the importance of education and training for individuals within the cybersecurity field, noting that many professionals struggle to find the right resources to enhance their understanding of cybersecurity nuances. He points out that while annual security awareness training is beneficial, there is a need for more targeted training that addresses the specific roles and responsibilities of individuals within an organization. This lack of clarity contributes to the broader issue of MSPs not fully grasping the business outcomes they should be aiming for in their cybersecurity strategies.
The discussion also touches on the perception of cybersecurity among professionals, with only 25% feeling optimistic about its direction. Wayne argues that many MSP owners come from a purely technical background, lacking the business acumen necessary to develop effective risk management programs. He stresses the need for MSPs to work on their business objectives and create comprehensive business plans that align with their cybersecurity goals. By doing so, they can better prioritize their investments and training efforts, ultimately leading to improved outcomes.
As the conversation progresses, Wayne and Dave explore the implications of upcoming regulations, such as CMMC 2.0, and the need for vendors to adopt secure-by-design and secure-by-default practices. They discuss the importance of accountability in the software development process and the potential for regulation to drive change in the tech industry. The episode concludes with a call to action for MSPs to embrace foundational cybersecurity practices and leverage available resources to enhance their understanding and implementation of effective cybersecurity measures.
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In this bonus episode of the Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Naveen Krishnan, an AI architect at Microsoft. The conversation centers around the evolving landscape of artificial intelligence and its applications across various industries, including retail, financial services, and manufacturing. Nupi shares insights into how businesses are increasingly looking to integrate AI into their existing solutions or develop new ones, highlighting the importance of understanding each customer's unique needs and use cases.
Krishnan elaborates on the common use cases for AI that he encounters, emphasizing the growing interest in chat capabilities and dynamic reporting. He explains how businesses are moving away from traditional canned reports and seeking more interactive, natural language-driven reporting solutions. Additionally, he discusses the rise of AI agents, which can perform tasks autonomously, such as generating images or managing DevOps pipelines, showcasing the potential for AI to streamline operations and enhance productivity.
The conversation also delves into the critical role of data management in successful AI implementations. Krishnan distinguishes between structured and unstructured data, explaining the necessity of preparing data effectively to leverage AI's capabilities. He outlines strategies for managing data, including creating views to filter relevant information and implementing security measures to protect sensitive data. Krishnan emphasizes the importance of a well-structured data pipeline, particularly for industries dealing with large volumes of unstructured text, such as law firms.
As the episode concludes, Krishnan shares his vision for the future of AI over the next 24 months, predicting a focus on refining existing technologies and addressing current limitations. He anticipates the emergence of more sophisticated AI agents that can perform complex tasks and interact seamlessly with users. This forward-looking perspective highlights the ongoing innovation in the AI space and the potential for businesses to harness these advancements to drive efficiency and improve customer experiences.
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In this episode of The Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Aaron Painter, CEO of NameTag, about the evolving landscape of identity verification in the face of emerging threats like deep fakes. The conversation begins with an exploration of traditional identity verification methods, particularly multi-factor authentication (MFA), and their limitations. Painter emphasizes that while MFA is a critical first step in securing accounts, it is not sufficient on its own, especially when recovery processes can be exploited by malicious actors impersonating legitimate users.
As the dialogue progresses, Painter introduces the concept of behavioral biometrics and AI-powered verification as potential advancements in security. He explains how these technologies can monitor user behavior to determine if the person accessing an account is indeed the same individual who logged in. However, he also highlights the challenges associated with these methods, particularly in scenarios where identity verification is crucial, such as during account recovery or hiring processes. The discussion underscores the need for more robust identity verification practices that go beyond traditional methods.
The episode also delves into the growing adoption of passkeys as a solution for identity verification. Painter notes that while passkeys are gaining traction, particularly among larger tech companies, their implementation in small to mid-sized businesses remains limited. He points out that passkeys are not a complete replacement for passwords and still rely on traditional recovery methods, which can create vulnerabilities. This leads to a broader conversation about the importance of understanding the limitations of current technologies and the need for a comprehensive approach to identity security.
Finally, the conversation shifts to the implications of deep fakes on identity verification. Painter warns that the technology enabling deep fakes has become increasingly accessible, posing significant risks for organizations relying on visual verification methods. He advocates for a more advanced approach to identity verification that combines AI, cryptography, and biometrics to create a stronger defense against impersonation. The episode concludes with a call to action for organizations to rethink their identity verification processes and adapt to the evolving threat landscape, emphasizing the importance of knowing who users are in a digital world.
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Cisco's 2024 Consumer Privacy Survey reveals a growing awareness among consumers regarding data privacy and its correlation with trust in artificial intelligence. The survey indicates that 53% of consumers are now aware of their national privacy laws, a significant increase from previous years, and 81% of these informed individuals feel their data is protected. Notably, younger consumers are taking proactive steps to safeguard their privacy, with nearly half of those aged 25 to 34 having switched providers due to data policies. This shift towards privacy-centric behavior underscores the importance for businesses to prioritize transparency and secure data practices.
The episode also highlights recent developments in the managed services provider (MSP) landscape, including Pax8's launch of the Voyager Alliance Partner Program, which aims to support global partners in the cloud commerce marketplace. This program emphasizes a partner-first approach, offering tailored support and tiered benefits as partners progress. Additionally, Amazon Web Services (AWS) has introduced the Generative AI Partner Innovation Alliance, connecting customers with AI and machine learning experts to develop generative AI solutions. These initiatives reflect a broader trend of leveraging partnerships and marketplaces to enhance service offerings and customer support.
Host Dave Sobel further discusses the expansion of Nerdio's Manager for MSP platform, which now includes modern work capabilities for managing Microsoft 365 environments. This update aims to streamline operations for MSPs and improve efficiency with a new per-tenant pricing model that is more affordable for businesses of all sizes. The episode also touches on Evergreen's recent acquisitions of PCGIT and Netronom, as well as ConnectWise's efforts to strengthen its cybersecurity offerings in Europe through compliance with the EU's Network Information Security Directive.
Finally, the episode delves into the evolving role of CIOs in navigating disruptions such as service outages and data breaches. Jennica McHugh from Accenture emphasizes the need for CIOs to advocate for funding aimed at risk mitigation and to prioritize public reputation during crises. The discussion also includes insights from Vishal V. Paraspath of Resilience, who urges industry leaders to reassess vendor reliability and risk management strategies in light of recent cyber incidents. Overall, the episode provides a comprehensive overview of current trends and challenges in the tech landscape, encouraging listeners to consider their own strategies for growth and compliance in a rapidly changing environment.
Four things to know today
00:00 Privacy Awareness Soars: Cisco Survey Links Consumer Trust to AI and Data Protection Practices
03:13 AWS and Pax8 Launch Programs to Empower Partners in AI and Cloud Commerce Marketplaces
05:06 Consolidation and Certification Shape MSP Landscape: Nerdio’s Pricing Innovation, Evergreen’s Growth, and ConnectWise’s EU Compliance
07:54 Proactive Risk Management and Compliance Take Center Stage as CIOs Turn Disruptions into Funding Opportunities
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The findings of a recent report highlight the challenges faced by C-suite executives regarding aging IT systems amidst a surge in AI adoption. While 90% of executives believe their technology is top-notch, nearly two-thirds acknowledge that outdated infrastructure poses significant issues, with many critical IT systems nearing the end of their life cycle. The report also reveals that although 75% of organizations are investing in AI and machine learning, less than half report a positive return on investment, raising concerns about cyber attack preparedness among executives.
The episode also delves into a growing trend of cloud repatriation, as organizations grapple with unexpected costs and performance issues in cloud environments. A recent IDC report indicates that 50% of companies spent more on cloud services than anticipated, prompting some to transition specific workloads back in-house. The case of SaaS company 37Signals, which plans to save $10 million over five years by moving away from cloud services, exemplifies this trend. Sobel emphasizes the importance of differentiating between various levels of AI adoption, noting that many organizations may only be conducting small-scale experiments rather than full-scale implementations.
Host Dave Sobel highlights the rising threat of voice-based AI scams, referencing a study from the University of Illinois that demonstrates how OpenAI's ChatGPT-4 can be exploited for financial scams with success rates between 20% to 60%. Additionally, he discusses a new threat campaign where hackers impersonate IT support on Microsoft Teams, urging organizations to implement training programs to raise awareness of evolving social engineering threats. The Cybersecurity and Infrastructure Security Agency (CISA) has also issued warnings about a large-scale spear-phishing campaign targeting federal executives, emphasizing the need for protective measures.
Finally, the episode covers significant developments in automation and AI within the managed services sector, particularly at DattoCon, where Kaseya projected that up to 70% of repetitive tasks performed by managed service providers will be automated by 2026. Sobel also discusses Runway's innovative AI tool that customizes outreach to potential clients, reflecting a broader trend of leveraging AI to optimize sales processes. The episode concludes with a discussion on the general availability of Windows Server 2025, which introduces significant advancements and is positioned as a robust solution for on-premises and hybrid cloud deployments.
Four things to know today
00:00 Kyndryl Report Reveals Struggle with Aging IT as AI Adoption Soars but ROI Falls Short, Fueling Demand for Service Support
04:18 Voice-Based AI Scams Rise as Study Shows ChatGPT Vulnerability; New Tactics on Microsoft Teams and Spear Phishing Surge
06:20 At DattoCon, Kaseya Emphasizes Automation as Core to MSP Efficiency, Parallel to Runway's AI-Enhanced Sales Tactics
08:50 Microsoft Launches Windows Server 2025 with Hybrid Enhancements as KnowBe4 Unveils New Security Training Post-Breach
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Host Dave Sobel engages in a fascinating discussion with Dr. A. K. Pradeep, a pioneer in the emerging field of neuro-AI. The conversation explores the intersection of neuroscience and generative AI, highlighting how insights from neuroscience can enhance the effectiveness of AI technologies in understanding consumer behavior. Dr. Pradeep emphasizes the importance of integrating these insights into AI algorithms to create more meaningful and persuasive marketing strategies, rather than relying solely on generative AI's creative outputs.
Dr. Pradeep explains that traditional generative AI models often lack the depth of understanding required to effectively engage consumers. By incorporating neuroscience principles, businesses can better grasp what motivates consumers and how to craft messages that resonate with them. He likens the integration of neuroscience and generative AI to building with Lego blocks, where each discipline serves as a crucial component in creating a more powerful and effective tool for innovation and marketing.
The episode also delves into practical applications of neuro-AI for small and medium-sized businesses. Dr. Pradeep discusses how his company, Sensory.ai, has developed platforms that come pre-equipped with neuroscience insights, allowing businesses to focus on their core operations without the burden of extensive model training. Instead of reinventing the wheel, business owners can provide specific guardrails to guide the AI in generating tailored content that aligns with their brand and target audience.
Finally, the conversation touches on the potential for neuro-AI to drive innovation by uncovering non-conscious consumer needs that traditional market research methods often overlook. Dr. Pradeep shares his experience with algorithms that can innovate product ideas based on deep consumer insights, ultimately empowering small businesses to protect their intellectual property through automated provisional patent generation. This episode offers a compelling look at how the fusion of neuroscience and AI can transform marketing and product development, enabling businesses to connect more effectively with their customers.
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In this episode of the Business of Tech Lounge, host Dave Sobel engages with UK-based journalist Simon Quicke, who brings a wealth of experience covering the IT channel and managed services. The discussion centers around current trends affecting IT services, particularly the impact of artificial intelligence (AI), regulatory changes, and employment dynamics within the industry. Sobel emphasizes the importance of understanding market differences, especially between the UK and the US, as they explore how these trends are shaping the future of IT services.
Simon Quicke shares insights into the evolving landscape of AI adoption among managed service providers (MSPs) and IT services. He notes that while there has been significant interest in AI, many organizations are still grappling with how to effectively implement it. The conversation highlights the dual process of customers learning to utilize AI tools and the channel partners embracing these technologies themselves. Quicke points out that the real breakthrough in AI will require a cultural shift, where customers understand its practical applications and benefits.
The episode also delves into the current job market for IT providers in the UK, referencing a recent report from CompTIA that indicates a projected growth in tech employment. Quicke discusses the challenges of hiring skilled professionals and the ongoing efforts by MSPs to address the skills gap through apprenticeship programs and reskilling initiatives. He emphasizes the importance of investing in young talent and diversifying the workforce to ensure the industry's future sustainability.
Finally, the conversation touches on the regulatory landscape, particularly the influence of EU regulations on the UK market post-Brexit. Quicke explains how these regulations present both challenges and opportunities for MSPs, as they must navigate compliance while also leveraging it to engage customers. The episode concludes with a reflection on the role of the press in the channel, highlighting the shift from merely reporting news to identifying trends and providing valuable insights that help businesses adapt and thrive in a rapidly changing environment.
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Microsoft reported a strong fiscal first quarter for 2025, surpassing earnings expectations with a notable 33% growth in Azure revenue, driven by AI services. However, the company is facing cloud capacity constraints and has announced substantial investments to enhance data center capacity, reflecting the booming demand for AI. Despite this growth, Microsoft’s investment in OpenAI is projected to result in significant losses this quarter.
Alphabet, the parent company of Google, also reported impressive earnings, with Google Cloud experiencing a 35% growth rate in the third quarter of 2024. CEO Sundar Pichai attributed this acceleration to advancements in AI, which are attracting new customers and increasing usage among existing ones. Meanwhile, Amazon exceeded earnings expectations, with its advertising business and Amazon Web Services showing strong growth. CEO Andy Jassy announced plans for substantial capital expenditures focused on technology infrastructure and generative AI, indicating a continued commitment to innovation in the cloud space.
In addition to earnings reports, the episode covers Microsoft’s delayed rollout of its AI-powered Recall feature for Copilot Plus PCs, which has faced multiple setbacks due to security concerns. The feature aims to enhance user privacy and will be available as an opt-in option. Microsoft also announced a new program allowing consumers to purchase extended security updates for Windows 10, highlighting the ongoing relevance of the operating system despite the push for upgrades to Windows 11.
The episode concludes with a discussion on the societal implications of AI in media, featuring a Polish radio station that has begun using AI hosts in an experimental format. This move has sparked controversy and a petition against the shift, raising questions about the future of human roles in journalism. Additionally, experts caution about the limitations of generative AI for enterprises, emphasizing the need for human oversight in critical decision-making processes. The episode invites listeners to reflect on the balance between AI hype and real-world implementation, particularly in the context of ongoing technological advancements.
Four things to know today
00:00 Cloud Leaders See Strong Earnings as AI Demand Drives High Capital Spending, Fueling Data Center Boom
04:41 Microsoft Delays AI-Powered Recall Feature Again, Highlights Privacy Hurdles for Windows Copilot Users
07:08 ChatGPT Expands with Real-Time Web Search and Voice Features, Targeting Broader Applications for Small Businesses and Enterprise Users
08:37 AI as the New Voice of Media? Polish Radio Station OFF Radio Krakow Tests AI Hosts Amid Public Pushback
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A new study that reveals how large language models (LLMs) encode truthfulness internally. The research focused on specific response tokens that determine correctness across various models, indicating that LLMs have a structured way of representing truthfulness. This finding could lead to improved reliability in AI outputs, particularly in critical applications like healthcare, where inaccuracies can have serious consequences.
The episode also highlights the release of the Open Source AI definition 1.0 by the Open Source Initiative, which aims to clarify what constitutes open-source AI. This new standard requires AI models to disclose detailed information about their design and training data, addressing concerns about transparency in the AI development space. Sobel emphasizes the importance of this definition for IT leaders and developers, as it provides a framework to assess models for true openness, thereby reducing reputational risks and legal liabilities associated with unverified datasets.
In addition to these developments, Sobel covers the launch of AI-powered features by TeamViewer, designed to enhance remote support efficiency for IT teams. The new tools, called Session Insights, automatically summarize sessions and provide analytics, which can significantly improve decision-making and handovers. GitHub also announced updates to its coding assistant, GitHub Copilot, which will soon support new large-language models, enhancing developer choice and functionality. Meanwhile, LinkedIn introduced its AI Hiring Assistant to streamline the recruiting process, allowing recruiters to connect with potential candidates more efficiently.
Finally, Sobel discusses Cisco's new 360 Partner Program, which aims to modernize infrastructure and enhance the value partners deliver to customers. The program will focus on skill development and solution-based specialization, reflecting a shift in how partners will operate in the evolving tech landscape. The episode concludes with a call for caution regarding the full automation of processes that rely on AI-generated outputs, stressing the need for review and verification policies to mitigate risks associated with AI inaccuracies.
Four things to know today
00:00 New Study Finds LLMs Encode Truthfulness Internally, Offering Potential to Reduce Hallucinations in AI Responses
02:54 OSI’s Open Source AI Definition 1.0 Sets New Benchmark for Transparency, Targeting ‘Open in Name Only’ Models
04:35 TeamViewer, GitHub, and LinkedIn Launch AI Innovations for IT
07:22 Cisco Transitions Partners to Solution-Based Specializations with New Program
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CISA has garnered over 230 voluntary commitments from software manufacturers to adopt safer software development practices as part of the secure-by-design initiative. This initiative aims to address critical vulnerabilities, particularly those arising from memory-unsafe programming languages, which account for 60 to 70 percent of security issues. The agency has also released a document titled "Product Security Bad Practices," inviting public comments to guide vendors on best practices for enhancing software security.
The episode also covers Delta Airlines' lawsuit against CrowdStrike, seeking $500 million in damages due to a software update that caused a massive outage affecting millions of customers. Delta claims that CrowdStrike's negligence in testing the update led to significant disruptions, while CrowdStrike argues that Delta's outdated IT infrastructure contributed to the slow recovery. Cybersecurity expert Dr. Elia Kolchenko suggests that proving negligence in court may be challenging for Delta, hinting that an out-of-court settlement could be more advantageous for both parties.
Apple has launched its Private Cloud Compute Virtual Research Environment, allowing security researchers to verify the company's privacy and security claims regarding its AI-driven cloud intelligence system. This initiative includes the release of a security guide and source code for select components, reinforcing Apple's commitment to data privacy. The episode highlights how this move could influence vendor decisions as organizations increasingly prioritize privacy and security in their cloud strategies.
Lastly, the episode discusses Kaseya's new user security solution, which is priced at $2.79 per user, following its acquisition of SaaS Alerts. This offering aims to help small businesses protect against identity threats and reflects a growing trend among managed service providers (MSPs) to focus on SaaS security. Sobel emphasizes the importance of proactive risk management and the need for MSPs to adapt to the evolving landscape, where cloud vulnerabilities have surpassed ransomware as the top security threat. The insights shared in this episode underscore the critical need for organizations to prioritize security in their software development and operational practices.
Four things to know today
00:00 CISA’s Secure-by-Design Initiative Gains Momentum as Delta-CrowdStrike Lawsuit Highlights Risks of Software Update Failures
04:21 Security Experts Gain New Access as Apple Releases Private Cloud Compute Environment for AI and Privacy Verification
05:54 Kaseya Acquires SaaS Alerts, Launches Affordable User Security Solution for MSPs at $2.79 Per User
09:23 MSPs Shift Focus as Cloud Vulnerabilities Surpass Ransomware as Top Security Threat, Channel Mastered Survey Shows
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A new U.S. AI security framework has been introduced, emphasizing the importance of innovation, compliance, and national defense. The episode highlights a playbook from the International Data Corporation that outlines the role of Chief Artificial Intelligence Officers (CAIOs) in guiding public sector agencies through the integration of AI and machine learning. Key findings from the report reveal that many agencies are prioritizing generative AI projects while facing challenges such as a shortage of in-house expertise.
The episode also delves into the prevalence of shadow AI, with a study indicating that half of all employees use non-company-issued AI tools. Despite recognizing the risks associated with these tools, many employees are reluctant to stop using them. The discussion emphasizes the need for organizations to develop and communicate AI governance policies that allow for secure, company-approved tools while educating employees about the implications of unapproved AI use. The potential for turning shadow AI from a risk into an asset is explored, suggesting that formalizing processes can benefit both employees and organizations.
In addition to AI governance, the episode covers significant developments in national security related to AI. The Biden administration has released its first national security memorandum focused on AI, aiming to maintain U.S. leadership in AI development while safeguarding human rights. The memorandum outlines provisions for enhancing national AI research resources and increasing cybersecurity collaboration with the private sector. It also introduces a framework for identifying high-risk AI use cases, similar to the European Union's AI Act, and encourages government agencies to accelerate their AI technology deployments.
Lastly, the episode addresses the recent Right to Repair exemption granted by the U.S. Copyright Office, which allows for the repair of food service equipment, thereby benefiting independent repair shops and franchise owners. This decision is seen as a pivotal moment for the repair economy, potentially creating specialized roles within the food service sector. The episode concludes with a discussion on the Consumer Financial Protection Bureau's warning regarding the misuse of digital surveillance and AI tools in the workplace, emphasizing the need for compliance and transparency in the use of such technologies.
Four things to know today
00:00 Public and Private Sectors Grapple with AI Governance: CAIOs Lead the Way, Shadow AI Spurs New Risks
04:42 New U.S. AI Security Framework Emphasizes Innovation, Compliance, and National Defense Against Global Competition
06:56 Right-to-Repair Exemption for Food Service Equipment Opens Doors for Independent Repairs and Franchise Flexibility
08:25 AI and Digital Surveillance in the Workplace Under Scrutiny as CFPB and States Ramp Up Compliance Expectations
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The episode starts with the significant impact of generative AI on IT spending, which is projected to exceed $5.3 trillion this year. A notable 35% year-over-year increase in infrastructure spending is attributed to investments in AI, with server sales expected to nearly triple from 2023 to 2028. Gartner analyst John-David Lovelock emphasizes the importance of careful navigation of vendor offerings to ensure a strong return on investment as organizations transition from pilot programs to full-scale AI implementations.
The episode also highlights key predictions from Gartner regarding the future of AI in organizations. By 2026, it is anticipated that 20% of companies will utilize AI to streamline their structures, potentially reducing middle management roles significantly. Furthermore, the episode discusses the expected rise of anti-digital policies in response to digital addiction, as well as the growing reliance on AI insights by global boards to inform executive decisions.
In addition to AI, the episode touches on the challenges faced by CIOs in achieving expected returns on AI investments. Nearly half of CIOs report that AI has not met their ROI expectations, with some organizations miscalculating costs by up to 1,000%. The discussion includes insights from a recent Forrester survey, which reveals that early adopters of Microsoft 365 Copilot are experiencing significant benefits, including increased revenue and improved employee satisfaction. This data reinforces the idea that active measurement and management of digital initiatives are crucial for success.
Finally, the episode examines the current state of major players in the tech industry, including Intel and IBM. Analysts predict that Intel may undergo significant changes due to shifts in technology and market demands, while IBM faces stagnation in its consulting business. The episode concludes with a call for IT leaders to adopt grounded assessments of AI's capabilities and costs to avoid financial setbacks, emphasizing the importance of delivering concrete, value-driven AI solutions rather than vague promises of transformation.
Four things to know today
00:00 Generative AI Demand Drives 35% Surge in Infrastructure Spend, Gartner Warns of Governance Needs Amid Rapid Adoption
04:32 Forrester and Gartner Highlight Key to Digital Success: Active Management Drives Higher ROI in Tech Initiatives
06:54 From AI Cost Miscalculations to Intel’s Uncertain Future, Analysts Lay Out IT’s Upcoming Shakeups
09:32 Ingram Micro’s IPO and IBM’s Consulting Challenges Reflect New Priorities in Enterprise IT
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In this episode of The Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Eitan Koter, CEO of Vimmi, about the evolving landscape of e-commerce and the rise of shoppable video. Koder emphasizes the necessity for managed services providers and IT services companies to adapt to the changing market by integrating e-commerce solutions that allow customers to purchase directly online. He highlights the growing trend of social commerce, driven by platforms like TikTok, which is reshaping how consumers interact with brands and make purchasing decisions.
Koter explains that shoppable videos are designed to facilitate impulse purchases by embedding buy buttons directly within video content. This innovative approach not only enhances the shopping experience but also addresses the challenges businesses face in acquiring new customers amid rising advertising costs. By leveraging social media platforms where consumers spend significant time, brands can effectively showcase their products and drive conversions through engaging video content.
The conversation also delves into the application of shoppable videos in the B2B sector. Koter notes that while B2B transactions often involve longer sales cycles, video can play a crucial role in guiding potential buyers through the decision-making process. He points out that many B2B purchases are now happening online, and integrating video content with interactive elements can streamline the buying experience, making it easier for decision-makers to engage with products and services.
As the episode concludes, Koter reflects on the generational shifts in purchasing behavior, emphasizing that the current landscape is influenced more by competition and technological advancements than by age demographics. He encourages businesses to embrace authenticity and emotional connections in their marketing strategies, suggesting that a deeper understanding of customer sentiments can lead to more effective engagement. This episode offers valuable insights for businesses looking to navigate the future of e-commerce and enhance their sales strategies through innovative video content.
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This episode delves into the ongoing remote work debate, particularly focusing on Amazon's recent mandate requiring employees to return to the office five days a week starting in 2025. This decision has sparked significant backlash, with a Newsweek study indicating that a majority of remote workers would consider resigning if forced back into the office. The dissatisfaction is echoed in a poll revealing that 91% of Amazon employees are unhappy with the policy, and many express concerns about its impact on work-life balance and flexibility.
The episode also highlights the evolving landscape of managed service providers (MSPs) and help desk operations, showcasing new technological advancements. Moovilla's integration with Autotask PSA aims to enhance project management for MSPs, while PIA introduces features to streamline ticket handling. Additionally, Cohesity's new visual data exploration capability addresses the challenges of unstructured data, and Cisco unveils AI-powered innovations for its Webex Contact Center, promising to improve customer satisfaction and operational efficiency.
Host Dave Sobel further discusses the surge in email security adoption, particularly the implementation of DMARC (Domain-Based Message Authentication Reporting and Conformance). Despite nearly 6.8 million domains utilizing email sender authentication, many businesses remain hesitant to enforce stricter policies. The episode raises concerns about the effectiveness of email authentication and the slow pace of adoption, particularly in industries like non-profits, where DMARC usage is notably low.
Finally, the episode touches on the competitive dynamics in the AI market, particularly the strained partnership between OpenAI and Microsoft amid financial pressures. Sobel reflects on Intel's struggles to keep pace with the booming AI sector, contrasting its market value with that of NVIDIA. The discussion concludes with a sobering look at the challenges faced by law enforcement in combating cybercrime, emphasizing the growing sophistication of cyber gangs and the need for a reevaluation of security strategies in the tech industry.
Four things to know today
00:00 Remote Work Debate Intensifies: Amazon Faces Pushback on Office Mandate, While Surveys Highlight Hybrid Work’s Benefits
03:49 AI Transformations in Helpdesk and MSP Operations: Cisco, Fixify, and Cohesity Roll Out New Capabilities for Smarter Workflows
07:12 Email Security Adoption Surges as DMARC Implementation Increases, Yet Full Enforcement Remains Distant
08:56 Will AI Deliver Financial Returns? Examining Profit Challenges in Big Tech’s AI Race
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A recent survey by Appen reveals a drop in both the deployment of AI initiatives and their return on investment. The survey indicates that the mean percentage of AI projects deployed has fallen from 55.5% in 2021 to 47.4% in 2024, with significant ROI dropping from 56.7% to 47.3%. Appen attributes these declines to a lack of high-quality training data, emphasizing the importance of expertly labeled data in enhancing AI model accuracy. Additionally, a Gartner report shows that nearly half of businesses struggle to estimate the value of AI projects, complicating their adoption.
The episode also delves into the challenges faced by U.S. federal agencies in adopting AI technologies. A FedScoop report reveals that many agencies cite data management issues and a lack of AI-trained employees as significant obstacles. The Department of Energy has raised concerns about security issues with cloud services, while the Nuclear Regulatory Commission has noted a workforce that is both interested in AI and fearful due to a lack of understanding. Meanwhile, a Capgemini report predicts that generative AI could transform entry-level careers by facilitating 32% of entry-level tasks, although only a small percentage of leaders currently use these tools daily.
Host Dave Sobel highlights recent advancements from major players in the AI space, including Stability AI, which has unveiled its Stable Diffusion 3.5 series of image generation models designed to produce more diverse outputs. Anthropic has launched updated AI models that automate tasks for software developers, allowing for complex actions with minimal human input. Microsoft is set to introduce its CoPilot AI agents, which promise significant productivity improvements for businesses. However, experts urge caution regarding the claims of productivity gains, emphasizing the need for clear baseline data to assess the true impact of these tools.
Finally, the episode touches on Apple's Vision Pro mixed reality headset, which is facing production cuts and potential discontinuation due to a lack of developer enthusiasm and app availability. With only two apps launched specifically for the device in September, down from 252 in February, Apple is shifting its focus toward a more affordable model expected to launch by late 2025. Sobel concludes that the current trajectory suggests that the Vision Pro may not be the right form factor for spatial computing, indicating a potential dead end for the technology as consumer demand and developer interest remain low.
Three things to know today
00:00 Declining AI Project Success Points to Need for Better Data and Workforce Training in Both Federal and Corporate Spheres
05:21 Stability AI Unveils Image Models, Anthropic Enhances Developer Tools, Microsoft Launches Copilot Agents
08:57 With Vision Pro's Future in Doubt, Apple Prepares for Affordable Successor by 2025
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A survey by Kaseya reveals that human behavior remains the primary challenge for IT professionals, with 89% citing insufficient training and poor user habits as significant issues. Phishing continues to be the top threat, affecting 58% of businesses, while the adoption of cyber insurance has surged from 27% in 2023 to 61% in 2024, indicating a growing awareness of cyber threats. As IT budgets stabilize, organizations are prioritizing investments in cloud security and security awareness training.
Host Dave Sobel also addresses the impending rush for Cybersecurity Maturity Model Certification (CMMC) compliance, with 76,000 companies needing evaluations and only 50 to 60 assessors available. This situation presents a significant opportunity for compliance preparation services, such as gap assessments and remediation plans. The episode emphasizes that while compliance does not guarantee immunity from cyber incidents, it enhances protection against them. The anticipated release of a second rule to operationalize CMMC by early 2025 suggests that organizations must remain vigilant and adaptable to evolving requirements.
The discussion further explores the rising issue of shadow IT, particularly in light of the increasing use of SaaS applications, which have doubled per employee since 2019. Traditional security measures are proving inadequate as employees utilize unauthorized tools without IT oversight, leading to heightened risks of data leakage. The episode highlights the need for robust credential management and modernized security strategies to address these challenges, especially as generative AI tools change the way employees work.
Finally, Sobel touches on significant trends in energy innovations among major tech companies, including Google and Amazon Web Services, as they invest in nuclear power to meet the growing energy demands of their data centers. These initiatives reflect a broader trend towards securing reliable and sustainable energy sources, particularly in the context of the increasing energy consumption driven by generative AI. The episode concludes by emphasizing the importance of monitoring how these investments will become profitable, as the tech giants navigate the balance between sustainability and financial viability.
Four things to know today
00:00 From Ransomware Defense to Sustainable IT: How IT Pros Are Addressing Evolving Cybersecurity Threats in 2024
06:29 CMMC Compliance Rush Looms with Limited Assessors and 76,000 Companies in Need of Evaluation
07:55 Gartner Warns of Rising Shadow IT as SaaS Use Per Employee Doubles Since 2019
09:18 Cybersecurity, Data Protection, and Energy Innovations: Cynomi, Sherweb, Pax8, Google, and AWS Lead Industry Shifts
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A recent Salesforce survey reveals that while 84% of CIOs view AI as a game-changer, only 11% have fully implemented AI systems. The survey highlights a significant gap between the recognition of AI's potential and the reality of its adoption, with CIOs allocating four times more of their budgets to data initiatives than to AI projects. This prioritization underscores the importance of data security and infrastructure as foundational elements for successful AI integration.
Further insights from a report by MIT Technology Review Insights, in partnership with Snowflake, indicate that 78% of businesses struggle to capitalize on AI due to inadequate data foundations. The report reveals that 95% of organizations face challenges in implementing AI, and only 22% of business leaders feel prepared to engage with AI technologies. Despite the desire to enhance efficiency through generative AI, many organizations grapple with issues related to data governance and quality. Baris Gutlikin from Snowflake emphasizes that a robust data foundation is crucial for unlocking AI's potential and driving innovation in the market.
The episode also touches on the evolving landscape of consumer protection, particularly with the Federal Trade Commission's (FTC) revisions to its Negative Option Rule. These changes aim to enhance transparency in subscription services by requiring clear disclosure of terms and easy cancellation methods. The rule applies to various marketing practices, including automatic renewals and free trial offers, emphasizing the need for businesses to comply with new regulations to avoid penalties. Additionally, the FTC is investigating Deering Company's repair policies, which may infringe on customers' rights, highlighting ongoing concerns about consumer rights in the marketplace.
Finally, Sobel highlights recent advancements in AI technology from major players like IBM, NVIDIA, and Intel, who are rolling out new models and tools aimed at enhancing enterprise capabilities. IBM's third-generation Granite models and NVIDIA's Lama 3.1 Neomatron 70B Instruct are designed to improve operations across various sectors, while Intel's AI PC SMB App Pack aims to empower small and medium-sized businesses. The episode underscores the importance of integrating AI into enterprise workflows and security, presenting a strong case for organizations to focus on practical, deployable solutions that leverage AI innovation.
Three things to know today
00:00 CIOs See AI as Transformative, But Data Infrastructure Takes Priority in Budget Allocation
04:39 FTC's Revised Subscription Rule Targets Transparency, Impacting MSPs and Service Providers with New Cancellation Requirements
08:18 IBM Granite, Nvidia, and Intel Roll Out Advanced AI Models and Tools, Focusing on Enterprise and SMB Markets
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Host Dave Sobel discusses the current state of the U.S. economy, highlighting a 0.4% increase in retail sales for September, which counters fears of an economic slowdown. Notably, sectors such as clothing, restaurants, and pet stores saw significant spending increases, while furniture and electronics experienced declines. Sobel also references Kindrall's 2024 readiness report, revealing a disconnect between executives' confidence in their IT infrastructure and its actual preparedness for future challenges, with a significant portion nearing the end of its life cycle.
The episode delves into the growing adoption of artificial intelligence (AI) among small businesses, with 40% utilizing AI tools in 2024, up from 23% in 2023. The primary applications include marketing and customer communication, reflecting a broader trend of businesses leveraging AI for data-driven strategies. Sobel notes that the AI market is valued at approximately $9 trillion, with predictions indicating a shift towards no-code applications and advancements in robotic process automation. The discussion emphasizes the importance of AI in enhancing operational efficiency and decision-making.
Sobel highlights the evolving landscape for managed service providers (MSPs), particularly how mid-sized MSPs are leveraging generative AI tools to carve out niche markets. He points out that while larger MSPs focus on massive enterprise contracts, smaller players can thrive by specializing in specific verticals like healthcare and finance. The episode also touches on a CDW survey revealing that while organizations feel capable of managing their cloud environments, challenges such as a lack of governance and cloud skills persist, indicating a steady demand for cloud expertise.
The episode concludes with a look at recent product launches and updates from major tech companies. Microsoft has introduced AI agents for its Dynamics 365 platform, aimed at automating tasks and improving efficiency, while OpenAI has launched a desktop application for ChatGPT, enhancing user accessibility. Additionally, PAX 8 has expanded its security program for MSPs, and Apple has introduced Business Connect to help organizations manage their identity across its platforms. Sobel emphasizes the need for expertise in AI deployment and the importance of specialization for service providers navigating these trends.
Five things to know today
00:00 Amid Retail Strength and AI Growth, IT Leaders Face Infrastructure Gaps and Cloud Expertise Shortages
06:51 Microsoft’s Dynamics 365 AI Agents and OpenAI’s ChatGPT Desktop App Launched
08:49 Evo Security Launches Evo 2.0, Pax8 Expands Security Program and Marketplace
10:48 Apple Introduces Business Connect to Strengthen Brand Trust with Verified Business Caller ID in 2025
11:51 New $25M Founders Fund from Top Down Ventures Backs Promising SaaS Players in the MSP Sector
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In this episode of The Business of Tech, host Dave Sobel engages in a deep conversation with Avi Perez, co-founder and CTO of Pyramid Analytics, who brings over 16 years of experience in the field of artificial intelligence and business intelligence. The discussion begins with a historical perspective on the evolution of AI, particularly in the realm of business intelligence, highlighting how AI has been a central component of BI for many years, long before the recent surge in popularity due to tools like ChatGPT. Avi emphasizes that AI encompasses a broad range of functionalities designed to assist users in navigating complex software, and he distinguishes between AI, data science, and machine learning.
As the conversation progresses, Avi addresses the current landscape of AI in business intelligence, particularly the integration of large language models (LLMs) and their transformative potential. He notes that while LLMs have significantly enhanced natural language querying capabilities, the real challenge lies in bridging the gap between these advanced technologies and their practical application in business contexts. Avi argues that the responsibility for this integration falls on software vendors and service providers, who must ensure that quality data is fed into these systems to avoid the pitfalls of "garbage in, garbage out."
Avi further elaborates on the emerging role of service providers in the context of vectorization, a process that combines public and proprietary data to enhance the functionality of LLMs. He explains that vectorization allows organizations to query their unique datasets without compromising data security or performance. This process requires skilled professionals who can effectively manage and optimize the data, ensuring that it is structured and semantically rich enough to yield meaningful insights when queried through LLMs.
The episode concludes with a discussion on the future of data governance and the critical role service providers will play in helping organizations navigate the complexities of data quality and management. Avi highlights the need for a thoughtful approach to data structuring and the importance of understanding business use cases to optimize the vectorization process. This evolving landscape presents a significant opportunity for service providers to deliver value by facilitating the integration of advanced AI technologies into business intelligence frameworks, ultimately enabling organizations to make more informed decisions.
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Host Dave Sobel engages in a thought-provoking conversation with Steven Cook, the owner of Strategic IT Services, a managed service provider (MSP) specializing in cybersecurity. Steven shares insights into the diverse range of services his organization offers, from general technical support to cybersecurity and disaster recovery. With a focus on co-managed IT, Steven explains how his company assists businesses of varying sizes, from solopreneurs to larger organizations in regulated sectors like finance and energy.
The discussion delves into the impact of regulations on customer needs, particularly in the energy sector, where recent political changes have significantly affected income streams. Steven highlights the challenges faced by small businesses in maintaining IT services, often opting for minimal or no support, which raises concerns about cybersecurity risks. He emphasizes the importance of having a baseline level of security measures in place, such as endpoint detection and response, to protect sensitive information and maintain operational continuity.
As the conversation progresses, the topic shifts to the evolving landscape of cybersecurity regulations, including the rollout of CMMC 2.0 and the implications of FedRAMP certification for software vendors. Steven expresses his expectation that demand for compliance with these standards will increase, particularly as more MSPs and MSSPs serve defense-related industries. He notes that while some vendors have yet to prioritize FedRAMP certification, there is a growing need for businesses to adopt security measures that meet regulatory requirements.
Finally, Steven shares his perspective on the liability of software providers in the context of cybersecurity incidents. He argues that while vendors like CrowdStrike bear some responsibility for their products, the onus also falls on businesses and IT implementers to follow best practices in deploying technology. This includes implementing phased rollouts and testing updates in controlled environments. The episode concludes with a call for clearer regulations and standards to protect businesses and their customers from the increasing threat of cyberattacks.
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A recent MIT report revealing that 78% of businesses face challenges in AI adoption due to weak data foundations. Despite high aspirations for AI, such as enhancing efficiency and fostering innovation, only a small percentage of business leaders feel adequately prepared to engage with AI technologies. The report highlights that data governance and quality are significant obstacles, emphasizing the need for organizations to address underlying data issues before embarking on AI projects.
The episode also covers the FIDO Alliance's announcement at the Authenticate conference regarding the Credential Exchange Protocol (CXP), which aims to make passkeys portable across different digital ecosystems. This initiative, supported by major tech companies like Apple, Google, and Microsoft, seeks to standardize secure transfer processes for passkeys, reducing concerns over vendor lock-in. The growing acceptance of passwordless technology is underscored by Amazon's report of over 175 million customers activating passkeys, indicating a shift towards more secure digital practices.
Host Dave Sobel contrasts the approaches of OpenAI and Anthropic in the realm of AI development. OpenAI's new O1 model family focuses on structured prompt generation for efficiency and accuracy, while Anthropic emphasizes a more conversational and engaging AI experience. This divergence in methodologies reflects the differing priorities of the two companies, with OpenAI aiming for structured outputs and Anthropic fostering a personable interaction style. Additionally, a study by Apple researchers reveals limitations in mathematical reasoning within large language models, stressing the importance of human oversight in decision-making processes.
Finally, the episode highlights the need for organizations to modernize their cybersecurity strategies by adopting an identity-centric zero trust model. As hybrid work environments and AI technologies challenge traditional security practices, a zero-trust approach ensures that all access requests are verified, protecting sensitive resources from unauthorized access. Sobel also discusses the importance of fostering AI experimentation within organizations to bridge the gap between individual productivity gains and overall performance, encouraging a cultural shift towards embracing AI as an integral part of business strategy.
Four things to know today
00:00 78% of Businesses Struggle with AI Adoption Due to Weak Data Foundations, Says MIT Report
02:12 FIDO Alliance Unveils New Protocol to Make Passkeys Portable Across Platforms
03:56 OpenAI’s Structured AI vs. Anthropic’s Conversational AI: What It Means for Business Efficiency
06:23 Why AI Experimentation and Zero-Trust Security Are the Future of Organizational Strategy
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A recent Accenture survey indicates that nearly two-thirds of businesses are planning to increase their investments in AI and automation over the next two years, driven by positive outcomes from existing initiatives. However, challenges such as data readiness, infrastructure, and skill shortages threaten to hinder successful AI adoption. Gartner's prediction that one-third of generative AI projects may be abandoned by 2025 due to rising costs and unclear business value adds to the urgency for organizations to address these gaps.
The episode also highlights the growing concerns surrounding cybersecurity, particularly in the UK, where the National Cyber Security Centre (NCSC) has issued updated guidelines for multi-factor authentication (MFA) in response to rising cyber threats. With ransomware attacks reaching unprecedented levels, the Information Commissioner's Office (ICO) is investigating fewer incidents than ever, raising alarms about the effectiveness of regulatory oversight. The discussion emphasizes the importance of implementing strong security measures, such as MFA, to protect organizations from increasing cyber risks.
Host Dave Sobel further explores initiatives aimed at bridging the skills gap in AI and cybersecurity. TD Cinex has launched the Destination AI Practice Accelerator to help partners enhance their AI-driven go-to-market strategies, while Breach Secure Now has introduced an AI Readiness Innovation Assessment to support small and medium-sized businesses in integrating AI into their operations. These programs reflect a growing recognition of the need for tailored support and training to empower businesses in leveraging AI effectively.
Finally, the episode touches on the evolving landscape of marketplace-driven sales, as highlighted by Pax8's recent partner conference. With a significant number of European partners anticipating increased marketplace use, the need for service providers to adapt to new sales and procurement models is more critical than ever. As the industry continues to evolve, those who can navigate the complexities of AI, cybersecurity, and marketplace dynamics will be well-positioned
Four things to know today
00:00 AI Growth Fueled by High Expectations, but Gartner Predicts One-Third of Projects May Be Abandoned by 2025
05:15 UK Faces Rising Cyber Threats: NCSC Urges Stronger MFA Use, ICO Investigations Hit Record Lows
07:36 TD SYNNEX and BSN Help Channel Partners and SMBs Overcome AI Skills Gaps with Tailored Programs
10:20 Pax8 Unveils Voyager Alliance Program to Meet Diverse MSP Growth Needs, Emphasizes Marketplace-Driven Sales
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A recent GoDaddy survey reveals that inflation, taxes, and housing costs are top of mind, with 93% of respondents prioritizing wage and cost inflation. The survey also indicates a shift in voting behavior among small business owners, with many anticipating a significant impact from the elections on their future. Despite economic uncertainties, a majority of small business owners remain optimistic about growth in the coming year.
Host Dave Sobel highlights the economic landscape, noting the potential distortions in job market metrics due to recent events such as Hurricanes Helene and Milton, as well as the ongoing Boeing strike. Goldman Sachs estimates that these factors could lead to a reduction in job growth, complicating assessments of the job market. RSM's chief economist predicts that October's job figures may show flat or negative growth, drawing parallels to the data fog created by Hurricane Katrina in 2005. This uncertainty underscores the challenges small businesses face in navigating the current economic climate.
The episode also delves into the evolving landscape of technology investments, particularly in AI and cybersecurity. A report from TD Cinex reveals that channel partners are increasingly prioritizing AI-driven solutions, with nearly half planning to offer these technologies within the next two years. Despite facing challenges such as increased competition, the IT market is projected to see a 6.2% increase in spending in 2024. Sobel emphasizes the importance of balancing innovation with core technologies, as cybersecurity remains a top priority for partners.
Finally, the Department of Defense's release of the final rule for its Cybersecurity Maturity Model Certification (CMMC) program marks a significant development for defense contractors. The new certification process aims to enhance the security of controlled but unclassified information, replacing the previous self-certification method. Sobel stresses the importance of data management for service providers, as compliance with CMMC requirements will create new opportunities for cybersecurity firms and compliance specialists. As contractors seek assistance in aligning their systems with NIST standards, managed service providers can play a crucial role in offering consulting and remediation services.
Three things to know today
00:00 Inflation, Taxes, and Housing Costs Dominate Concerns for Small Business Owners Ahead of Election Day
05:55 TD SYNNEX Report: Channel Partners Shift Focus to AI and GenAI Investments Amid IT Spending Growth
08:32 Defense Department Releases Final CMMC Rule, Paving the Way for New Contractor Cybersecurity Requirements
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Host Dave Sobel sits down with Collin Graves, CEO of North Labs, to delve into the critical realm of data governance and analytics. Northlabs has positioned itself as a data operations partner, akin to a data Managed Service Provider (MSP), helping organizations design, implement, and operate their data capabilities. Collin explains that their approach encompasses a wide range of data projects, including internal and customer-facing analytics, Internet of Things (IoT) solutions, automation, and machine learning, all aimed at accelerating an organization's data capabilities through a structured methodology.
Collin outlines the three primary phases of Northlabs' project lifecycle: implement, operate, and innovate. The implementation phase focuses on assessing the current state of an organization’s data and identifying the initial business problems to solve. Collin emphasizes the importance of starting with a minimalist data infrastructure to build a solid foundation, akin to pouring concrete for a house. The second phase, operate, involves aligning people and processes with technology to ensure that teams are comfortable using data in their decision-making. Finally, the innovate phase allows organizations to explore advanced analytics capabilities, such as machine learning, once the foundational elements are in place.
A significant aspect of their discussion revolves around data governance, which Collin identifies as a crucial component of building trust in data systems. He highlights that many organizations overlook this area, often skipping it in favor of more immediate solutions. Collin stresses that effective data governance is not just about ensuring data quality at a single point in time but about creating mechanisms that maintain data integrity over the long term. Without this trust, organizations risk reverting to outdated methods, such as relying on cumbersome Excel spreadsheets, which undermines the entire data initiative.
As the conversation shifts towards the role of artificial intelligence (AI) in data analytics, Collin agrees with Dave's premise that solid data groundwork is essential for successful AI implementation. He likens the current AI landscape to the early days of cloud adoption, where organizations rushed to adopt new technologies without a solid foundation. Collin believes that organizations must focus on building a robust data infrastructure before fully leveraging AI capabilities. He also discusses the potential of generative AI to transform reporting and analytics, enabling users to query data in natural language and receive actionable insights without needing to become BI experts. This evolution in data interaction represents a significant opportunity for organizations to enhance their decision-making processes.
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In this episode of the Business of Tech Lounge, host Dave Sobel engages in a thought-provoking discussion with technology writer Paris Marx, who brings a critical perspective on the hidden costs associated with business-to-business technology, particularly focusing on hyperscale data centers and the implications of artificial intelligence (AI). The conversation begins with an exploration of the environmental and economic impacts of these massive data centers, which have become essential for cloud computing. Marx highlights the significant resources required to operate these facilities, including energy and water, and raises concerns about the monopolistic power that major tech companies wield over the economy.
As Sobel and Marx delve deeper, they discuss the balance between the convenience offered by cloud services and the broader societal implications of relying on a few dominant players in the tech industry. Marx emphasizes that while cloud computing has enabled small businesses to thrive, it has also led to increased energy demands and environmental challenges, particularly in regions already facing resource constraints. The conversation touches on the need for regulatory frameworks that can address these issues without stifling innovation or economic opportunity.
The discussion shifts to the role of AI in this landscape, with Marx pointing out the "dirty secret" of AI: the necessity for substantial investments in data management and governance to ensure effective implementation. Sobel and Marx agree that rather than replacing jobs, AI should be viewed as a tool for augmenting human capabilities. They express skepticism about the narrative that AI will lead to widespread job loss, instead suggesting that it may transform the nature of work and the skills required.
In concluding the episode, Sobel and Marx reflect on the importance of holding large tech companies accountable while recognizing the complexities of regulation. They discuss the historical context of Microsoft’s antitrust scrutiny and how it contrasts with the current lack of oversight for other tech giants. The episode wraps up with a call for a more equitable playing field in the tech industry, advocating for regulations that protect smaller businesses and ensure that the benefits of technological advancements are shared more broadly across society.
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Analysts from Jeffreies predict that true AI integration in smartphones, particularly with the iPhone 16, is still two to three years away, leading to a downgrade in Apple's stock rating. Despite some optimism for future AI capabilities, the episode emphasizes the need for human involvement in AI applications, especially in cybersecurity, as noted by CISA's chief AI officer, Lisa Einstein.
The conversation shifts to the healthcare sector, where host Dave Sobel shares alarming statistics about the administrative burdens faced by healthcare providers. With 41% of providers spending over four hours daily on administrative tasks and 68% struggling with fax management, the episode underscores the significant gap between AI's promise and its practical application in improving healthcare delivery. Sobel argues that IT service providers have a crucial role in helping clients navigate this transition, particularly in customizing AI solutions and managing cultural shifts.
Sobel also covers recent advancements in AI technology, including Zoom's AI Companion 2.0 and its integration with ServiceNow to enhance meeting productivity. The episode highlights Fairfax County, Virginia's initiative to implement an AI system for managing non-emergency 911 calls, showcasing a scalable model for AI deployment in public services. Despite the potential benefits, Sobel notes that government agencies are lagging in generative AI adoption, with many expressing concerns about cultural resistance and compatibility with legacy systems.
Finally, the episode delves into Microsoft's challenges in the AI space, particularly with its Copilot initiatives, which have not met enterprise needs. Sobel discusses the projected spending on AI and the importance of a robust infrastructure to support it. He concludes by emphasizing that AI is not a one-size-fits-all solution, and customers require strategic, tailored advice to maximize their investments. The episode serves as a reminder of the ongoing evolution of AI and the opportunities it presents for IT service providers.
Three things to know today
00:00 Slow AI Growth in Smartphones, Healthcare, and Jobs: Bridging the Gap Between Promise and Practicality
03:55 AI Expands Across Sectors: Zoom and ServiceNow Integrate GenAI, While Public Sector Embraces AI Solutions for Efficiency
07:28 Microsoft's AI Leadership and Enterprise Struggles Highlight Gaps as AI Market Booms for IT Providers
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Marriott was issued a hefty $52 million fine following major data breaches that compromised the personal information of over 344 million customers. The Federal Trade Commission (FTC) settlement mandates that Marriott enhance its security measures, including implementing multi-factor authentication and allowing customers to request data deletion. Host Dave Sobel emphasizes the long-term implications of such breaches, particularly for small and medium-sized businesses (SMBs) that may not have the financial resilience to recover from operational damage.
The episode also highlights the growing concerns surrounding iPhone mirroring at work, which can inadvertently expose personal app lists to employers, raising privacy risks. Experts warn that organizations should inform employees to avoid using this feature until Apple addresses the issue. Additionally, Microsoft has issued warnings about increasing cyberattack campaigns that exploit legitimate file hosting services, using phishing tactics to compromise user credentials. Sobel underscores the importance of proactive security strategies to mitigate these risks.
Sobel further explores the evolving landscape of artificial intelligence and its implications for cybersecurity. OpenAI's report reveals a rise in AI-generated misinformation, particularly in the context of elections, raising alarms about the potential for disruption. Dr. Sheetwa Singh expresses concerns about OpenAI's new reasoning model, Strawberry, which could facilitate deception and manipulation. The episode stresses the need for robust regulatory frameworks to ensure the ethical use of AI technologies and protect against emerging threats.
Finally, Sobel discusses recent updates from major tech companies, including enhancements to Microsoft's OneDrive, LinkedIn's user agreement changes regarding AI-generated content, and Atlassian's integration of its Jira software. These developments reflect a broader trend of incorporating AI into various platforms, prompting service providers to help clients navigate the associated risks and limitations. The episode concludes with a reminder that cybersecurity is not solely about technology but also requires human expertise to effectively respond to complex threats.
Three things to know today
00:00 Marriott Fined $52M After Major Data Breaches: A Warning to SMBs on Cyber Preparedness
04:10 Experts Warn: iPhone Mirroring, AI-Generated Misinformation, and Phishing Attacks Demand New Security Policies
07:18 Microsoft OneDrive Enhancements, LinkedIn Policy Overhaul, and Atlassian's Jira Revamp
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T-Mobile and Starlink have launched a satellite texting service that will allow emergency alerts and basic texting for T-Mobile subscribers, even if they lose network connectivity. This initiative is part of a broader response to the hurricane, with over 10,000 Starlink kits being delivered to assist those affected. Sobel also highlights the growing coordination among managed service providers (MSPs) and IT service providers on platforms like Reddit to offer support during this crisis.
The episode delves into the evolving landscape of IT services, with a survey revealing that 80% of IT workers believe the help desk model will undergo significant changes by 2027, largely due to advancements in AI and automation. While there is excitement about these technologies, many workers express concerns about job security. Sobel emphasizes the need for IT staff to adapt by upskilling in areas such as employee experience and generative AI, as the future of help desks may shift towards experience desks that focus on enhancing user interactions.
Sobel also discusses Anthropic's new Batch AI API, which allows businesses to process queries asynchronously at a reduced cost, making advanced AI models more accessible to mid-sized companies. This development could transform how businesses approach data analysis, although it raises concerns about the potential trade-off between cost savings and real-time processing capabilities. Additionally, OpenAI is diversifying its data center partnerships, moving away from Microsoft due to supply chain frustrations, which could have ripple effects across the AI ecosystem.
Finally, the episode addresses the challenges faced by Chief Information Security Officers (CISOs) regarding the use of generative AI tools by employees, which can expose sensitive company data. Despite governance policies, many organizations struggle to enforce them effectively. Sobel advocates for ongoing education about the risks associated with external AI tools and suggests that creating controlled environments for AI experimentation can help balance innovation with security. This approach allows companies to harness the productivity benefits of AI while mitigating the risks of data breaches.
Four things to know today
00:00 T-Mobile and Starlink Launch Satellite Texting Service in Florida as Hurricane Milton Approaches
04:08 80% of IT Workers Predict Helpdesk Model Obsolescence by 2027, Driven by AI and Automation
06:45 Anthropic’s Batch AI API Could Revolutionize Data Analysis for Mid-Sized Businesses, Offering 50% Cost Savings
08:45 Controlled AI Environments Emerge as Key to Safe AI Use Amid Data Security Concerns
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The National Institute of Standards and Technology (NIST) facces ongoing challenges regarding its backlog of security vulnerability reports. Despite some progress, NIST missed its September 30th deadline to restore processing speeds to pre-February levels, leaving over 17,000 Common Vulnerabilities and Exposures (CVEs) unprocessed. This backlog poses significant risks to organizations, as they may remain unaware of vulnerabilities that are actively being exploited. The episode highlights the importance of effective risk management in cybersecurity and encourages organizations to pressure vendors to participate in disclosure programs.
The episode also delves into the rising concerns surrounding cloud security threats, which have become the top worry for executives, according to a recent PwC report. The report identifies hack and leak operations, third-party breaches, and ransomware as leading threats, with organizations feeling least prepared to address cloud attacks. Additionally, Microsoft has informed customers about a software bug that affected log data collection for key security products, emphasizing the need for robust security measures and incident response planning.
Host Dave Sobel shifts focus to the impact of Broadcom's acquisition of VMware, which has led many users to explore alternatives like OpenStack. The latest version of OpenStack, codenamed Dalmatian, is experiencing a resurgence as former VMware users migrate to its platform, benefiting from improved tools and a stable ecosystem. Meanwhile, Microsoft has announced a 10% price increase for its System Center management tool set for 2025, raising questions about potential challenges for the product in the competitive landscape.
Finally, the episode addresses the stagnation in IT leadership diversity, revealing concerning statistics from a recent survey. The data shows that 89.6% of IT leaders are white and 79% are male, with minimal changes from previous quarters. The Society for Human Resource Management's recent decision to remove equity from its diversity, equity, and inclusion strategy has sparked controversy, as critics argue it undermines commitments to fostering a diverse workplace. Sobel emphasizes the importance of gender diversity in IT, citing research that indicates diverse teams outperform homogeneous ones, ultimately enhancing business efficiency and customer satisfaction.
Four things to know today
00:00 NIST Faces Vulnerability Report Backlog as Cloud Threats Dominate Cybersecurity Concerns
04:02 VMware Users Flock to OpenStack Amid Acquisition Uncertainty, While Microsoft Ups System Center Pricing for 2025
05:36 Apple Addresses macOS Sequoia Cybersecurity Bugs Ahead of Major AI Launch with iOS 18.1
06:38 IT Leadership Diversity Stagnates as DEI Efforts Face Scrutiny
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The latest trends in the U.S. labor market highlight a resilient job landscape despite challenges faced by small and medium-sized businesses (SMBs). The September jobs report revealed that employers added 254,000 jobs, lowering the unemployment rate to 4.1%. However, SMBs are struggling to fill positions, with 34% of owners unable to find qualified applicants, leading to a decrease in hiring attempts. This situation suggests that SMBs may increasingly rely on technology solutions to maintain operations.
The episode also delves into the surge in data center spending, which has increased by 30% year-over-year as enterprises balance their AI growth with cloud and on-premises strategies. The demand for AI-optimized servers is driving significant capital expenditures, with infrastructure investments expected to exceed $400 billion in 2024. Sobel emphasizes the importance of IT service providers in this evolving landscape, as companies seek to modernize their infrastructure while navigating the complexities of cloud migration and hybrid strategies.
Additionally, Sobel highlights a notable shift in ownership dynamics as baby boomers sell their businesses, creating a $10 trillion opportunity for millennials looking to acquire established companies. Many millennials are interested in modernizing and digitizing these businesses to compete in a tech-driven economy. This trend presents a significant opportunity for IT service providers to offer services that facilitate digital transformation and operational efficiency for newly acquired businesses.
Finally, the episode underscores the importance of aligning IT offerings with the current economic climate, where SMBs may tighten budgets and focus on essential expenditures. Sobel encourages IT service providers to position themselves as strategic partners, offering solutions that enhance efficiency and provide clear paths to return on investment. As the labor market evolves and technology becomes increasingly integral to business operations, the role of IT service providers will be crucial in supporting SMBs and enterprises alike.
Three things to know today
00:00 U.S. Labor Market Resilient, But SMBs Face Hiring Challenges
05:23 Data Center Spending Surges 30% as Enterprises Balance AI Growth with Cloud and On-Prem Strategies
08:33 As Boomers Sell, Millennials Acquire: IT Service Providers Can Capitalize on the Coming Ownership Shift
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Host Dave Sobel welcomes Craig Petronella, founder of Petronella Technology Group, to discuss the evolving landscape of technology compliance and cybersecurity. With a focus on the Cybersecurity Maturity Model Certification (CMMC), Craig highlights its significance for defense industrial base contractors and its potential to streamline compliance across various industries. He emphasizes that while regulations like HIPAA and FTC compliance exist, they often lack a consistent framework, leading to confusion and non-compliance among businesses.
Craig shares his insights on the current state of compliance, noting that many organizations, including those in healthcare, are not adequately meeting regulatory standards. He points out that the CMMC introduces a more rigorous approach, requiring third-party validation for compliance, which could help address the shortcomings of existing frameworks. This shift towards a proof-based model aims to ensure that businesses cannot simply check boxes to claim compliance but must provide evidence of their adherence to security controls.
The conversation also delves into the challenges of enforcement and accountability in compliance. Craig argues that without significant consequences for non-compliance, such as losing the ability to operate in certain sectors, many organizations will continue to neglect their security responsibilities. He draws parallels to the driving test analogy, suggesting that just as individuals must demonstrate their driving skills to obtain a license, businesses should be held to similar standards in cybersecurity.
Finally, Craig discusses the role of cybersecurity insurance in driving compliance. He explains how insurance companies are increasingly requiring businesses to implement basic security measures, such as multi-factor authentication, to qualify for coverage. This trend reflects a broader movement towards a "don't trust, verify" model, where organizations must take proactive steps to secure their systems. The episode concludes with Craig advocating for a future where AI and third-party validation play crucial roles in ensuring software security and compliance across industries.
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Dave welcomes Carolyn April, Vice President of Industry Analysis at CompTIA, for an insightful discussion on the current state of the IT service provider channel. They delve into the evolving dynamics between managed service providers (MSPs) and vendors, highlighting a surprising statistic from CompTIA's latest report: 36% of MSPs express distrust in vendors potentially bypassing them to reach customers directly. This skepticism is compounded by a trend of IT providers enrolling in fewer vendor programs, suggesting a shift in how MSPs view their relationships with vendors.
Carolyn explains that the overwhelming number of vendors available today has led many MSPs to reassess their partnerships. Instead of spreading themselves thin across numerous vendor programs, many are opting to focus on a select few that align closely with their business goals. This strategic narrowing allows them to maximize their return on investment and foster deeper, more productive relationships with their chosen vendors. The conversation also touches on the role of distributors, who are increasingly positioning themselves as marketplaces, providing MSPs with aggregated solutions while reducing the need for formal vendor program enrollments.
As the discussion progresses, the topic of data services emerges as a significant area of growth within the channel. Carolyn notes that while the term "data services" can encompass a variety of offerings—from database management to data protection and AI model development—there is a growing recognition of the importance of data governance. This is particularly relevant as businesses look to leverage AI technologies effectively. The episode emphasizes that MSPs have a unique opportunity to position themselves as experts in data strategy, helping clients navigate the complexities of data management and AI implementation.
Finally, the conversation shifts to the potential for tech fatigue among business owners, who may be growing weary of constantly investing in new technologies without seeing proportional returns. Carolyn and Dave discuss how this fatigue could impact the adoption of emerging technologies like AI, as businesses weigh the risks and benefits of new investments. They conclude by exploring the future of the MSP business model, particularly in light of increasing regulatory scrutiny and the need for accountability within the industry. This episode provides valuable insights into the challenges and opportunities facing the IT service provider channel as it adapts to a rapidly changing technological landscape.
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Kyndryl's new services aimed at facilitating the adoption of Microsoft's CoPilot within enterprises, emphasizing the importance of tailoring AI solutions to meet specific business needs. With a focus on enhancing data integrity and continuous optimization, Kyndryl's offerings, including a Co-Pilot Value Discovery Workshop, aim to help organizations effectively implement AI technologies to drive meaningful business outcomes.
Sobel also covers Google's recent launch of Gemini 1.5 Flash 8B, a production-ready AI model that boasts significant improvements in cost, speed, and efficiency. This model is designed to support high-volume tasks, making it an attractive option for developers. Additionally, OpenAI has introduced a new feature called Canvas for ChatGPT, which enhances collaboration for coding and writing projects by allowing users to work alongside the AI without losing context. These advancements signal a shift in the AI landscape towards creating tangible business value through effective technology integration.
The episode further explores the evolving role of CIOs in managing the risks associated with generative AI, as highlighted by Discover Financial Services' implementation of the NIST risk framework. Sobel notes that as organizations navigate the complexities of AI, there is a growing urgency to establish responsible practices for its integration. He also discusses the transformation within the professional services sector, where firms are increasingly adopting data-driven approaches and leveraging AI to enhance efficiency and client engagement.
Finally, Sobel addresses the potential pitfalls of new technologies, including the risks associated with smart glasses and the overwhelming proliferation of apps in daily life. He raises concerns about user fatigue and privacy issues, suggesting that the future of technology should focus on creating better user experiences and more transparent systems. The episode concludes with a reminder of the importance of balancing innovation with ethical considerations, as businesses strive to thrive in an increasingly AI-driven landscape.
Three things to know today
00:00 Kyndryl’s Copilot Strategy and the Next AI from Google and OpenAI
03:39 AI Strategy and Consulting's Future: Why Smaller, Agile Firms Are Poised for Growth
08:04 Are New Technologies Backfiring? Smart Glasses, App Fatigue, and Apple's Social App Shake-Up
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OpenAI has raised $6.6 billion and secured a $4 billion revolving credit line, bringing its total liquidity to over $10 billion. Despite reporting substantial revenue growth, the company anticipates a $5 billion loss this year due to high GPU costs. OpenAI is also navigating leadership changes and considering a shift to a for-profit model while maintaining its non-profit segment. The episode highlights the competitive landscape, with OpenAI requesting investors to avoid funding rival AI startups, which could impact future fundraising for both OpenAI and its competitors.
The episode also delves into a KPMG survey revealing that while nearly 75% of organizations see value in AI, only one-third have successfully scaled it into production. Concerns about the complexity of AI and its implications for jobs are prevalent among tech executives. KPMG emphasizes the need for strong governance and ethical AI policies to manage emerging risks, particularly with generative AI. Despite these challenges, 87% of survey respondents report increased profits from tech investments, underscoring the importance of not just adopting AI but effectively scaling it within organizations.
In addition to AI funding and scaling challenges, the episode covers new guidelines issued by the White House for U.S. agencies regarding AI acquisition. The memorandum emphasizes risk management, competition, and information sharing, requiring agencies to promote competition and prevent vendor lock-in. The guidance aims to help agencies integrate AI responsibly while managing associated risks, highlighting the importance of ethical frameworks and rigorous reporting on AI tool usage. This development signals a shift in how government agencies will approach AI procurement, which could influence service providers' strategies.
Finally, the episode examines United Airlines' effective recovery from a software outage caused by CrowdStrike, showcasing the critical role of real-time data in operational resilience. By leveraging cloud technology and enabling employees to access real-time data, United Airlines minimized flight cancellations compared to competitors during the disruption. This case study illustrates the importance of investing in incident recovery capabilities and highlights how organizations can gain a competitive advantage by prioritizing resilience in their operations. The discussion emphasizes that IT providers should position their services as essential components of resilient strategies, particularly in high-stakes industries where downtime can have severe consequences.
Three things to know today
00:00 OpenAI Raises $6.6 Billion, Secures $4 Billion Credit Line as KPMG Survey Shows Scaling AI Remains a Challenge
04:50 White House Sets AI Acquisition Guidelines, Focusing on Risk Management and Vendor Flexibility for U.S. Agencies
06:37 United Airlines Used Real-Time Data and Cloud Tech to Outperform Competitors in CrowdStrike Disruption Recovery
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The rollout of Windows 11 version 24H2 introduces a range of AI-powered features, such as enhanced Energy Saver, improved Bluetooth LE audio support, and Wi-Fi 7 compatibility. Notably, Microsoft has integrated Rust into the Windows kernel and introduced new functionalities for its CoPilot AI, which now includes natural voice interaction and daily news summarization. However, the update also marks the end of support for Windows Mixed Reality headsets, as Microsoft shifts its focus away from hardware in the mixed reality space.
Host Dave Sobel highlights Microsoft's decision to cease production of the HoloLens 2 and its partnership with Meta, indicating a strategic pivot towards software integration with Meta's Quest headsets. This move reflects a broader trend in the tech industry, where companies are increasingly prioritizing AI-driven productivity tools. Sobel emphasizes the importance of data management for businesses looking to leverage these new AI capabilities effectively, suggesting that many customers may not be prepared to utilize these tools without a solid data foundation.
The episode also covers OpenAI's introduction of a public beta for its Realtime API, which allows developers to create applications that facilitate natural conversations with AI chatbots. This new API supports low-latency, multimodal features, enhancing voice interactions and enabling seamless communication across languages. Additionally, Liquid AI has launched its Liquid Foundation Models, which are non-transformer AI models designed for improved performance and memory efficiency, potentially lowering infrastructure costs for clients running large-scale AI applications.
Finally, Sobel discusses Kaseya's commitment to achieving FedRAMP authorization for its ITComplete platform, which aims to support managed service providers (MSPs) with compliance requirements. This initiative is particularly significant as it addresses the growing need for compliance in government contracts. The episode concludes with a call for IT solution providers to participate in Service Leadership's annual compensation survey, which aims to provide insights into compensation trends and help organizations optimize their recruitment strategies.
Three things to know today
00:00 Windows 11 Update Brings AI Features as Microsoft Exits Mixed Reality Hardware with HoloLens
05:05 OpenAI Expands Voice Integration with Realtime API, While Liquid AI Launches Efficient Non-Transformer Models
07:10 Kaseya Aims for FedRAMP Authorization as Service Leadership Opens IT Compensation Survey
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Mira Murati, the Chief Technology Officer, along with two other executives, announced their departures amid a critical restructuring phase for the company. As OpenAI transitions from a non-profit to a for-profit benefit corporation while seeking over $100 billion in investment, Sobel highlights the potential implications of these changes on the generative AI market, suggesting a possible consolidation as the industry grapples with high operational costs and limited use cases.
Host Dave Sobel also examines the rapid growth of Hugging Face, which has surpassed 1 million AI model listings, emphasizing the shift towards customized models tailored for specific tasks. This trend reflects a broader industry movement away from one-size-fits-all solutions, as organizations increasingly seek specialized, fine-tuned models. The episode draws attention to Mark Zuckerberg's comments from the recent MetaConnect event, where he cautioned creators about the value of their work for AI training, hinting at ongoing copyright issues and the need for partnerships to secure valuable content.
The discussion then shifts to Microsoft, which has made notable changes to its Copilot Plus feature and its approach to integrating AI into its 365 software suite. The company is now conducting pilot tests to assess customer willingness to pay for new AI features, reflecting concerns about the perceived value and effectiveness of these tools. Sobel emphasizes the importance of managing customer expectations around AI, noting that the benefits of such technologies may not always be immediately apparent, and overpromising can lead to dissatisfaction.
Finally, Sobel covers Google's decision to phase out older protocols in Google Workspace, citing security risks associated with these outdated systems. He also highlights Microsoft's enhancements to Defender, which now includes automatic detection of unsecured Wi-Fi networks, and ConnectWise's commitment to high cybersecurity standards. The episode underscores the evolving landscape of IT service providers, where the focus is shifting towards practical AI applications with demonstrable ROI, as well as the critical need for robust cybersecurity measures in an increasingly complex digital environment.
Three things to know today
00:00 OpenAI Leadership Exodus and Hugging Face's Model Surge Point to Shift To Focused Solutions
05:00 Microsoft Bolsters Copilot+ Recall Security While Scaling Back 365 AI Plans Amid Customer Concerns
07:33 Google Phases Out Legacy Protocols as Microsoft Enhances Defender
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Host Dave Sobel discusses the evolving landscape of IT budgets, emphasizing a significant shift towards AI and data modernization. Accenture's recent earnings call reveals that enterprises are reallocating their IT spending to focus on enhancing digital capabilities and workforce upskilling, rather than increasing overall budgets. This trend is underscored by Gartner's forecast that AI-enabled PCs will dominate global shipments, particularly in the consumer market, indicating a growing reliance on AI technologies.
The episode also highlights a concerning slowdown in the cybersecurity workforce, which has seen only a marginal increase in professionals despite a persistent shortage of nearly 5 million workers. Sobel points out that U.S. cybersecurity employment has shrunk by nearly 5%, as employers prioritize revenue-generating roles over cybersecurity positions. This disconnect between the skills sought by hiring managers and those perceived as necessary by applicants calls for more learning opportunities and a focus on recruiting diverse talent to address the skills gap.
In regulatory news, California Governor Gavin Newsom vetoed a strict AI regulation bill, opting instead to collaborate with academics to develop alternative guidelines. This decision reflects the ongoing debate surrounding AI safety and regulation, with Newsom arguing against singling out large AI models. Additionally, the National Institute of Standards and Technology (NIST) has revised its password guidelines, shifting the focus from complexity to length, which aims to improve user experience and security practices.
Finally, Sobel discusses Meta's recent announcements from their Connect event, particularly the unveiling of their Orion AR glasses. While the glasses showcase advanced features like eye tracking and muscle-reading technology, their high production cost means they won't be available for mass production anytime soon. Meta's commitment to innovation in spatial computing positions them as a leader in the industry, potentially paving the way for a new computing paradigm that integrates AI with real-world awareness. The episode concludes with a reflection on the importance of adapting to these technological advancements and the implications for the future of work.
Three things to know today
00:00 AI and Data Take Priority as IT Budgets Shift, Cyber Workforce Slows, and Skill Shortages Persist Across Tech Sectors
03:58 AI Regulation Vetoed in California as NIST Shifts Password Policy Focus from Complexity to Length
05:42 Meta Leads Spatial Computing Race with Orion AR Glasses and AI Innovations, Highlighting Long-Term Industry Shift
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Host Dave Sobel engages in a compelling conversation with Eric O'Neill, a former FBI operative renowned for his role in capturing notorious spy Robert Hansen. The discussion delves into the evolution of espionage over the past two decades, highlighting how traditional spycraft has transitioned into the realm of cyber espionage. O'Neill explains that while classic methods like dead drops and clandestine meetings still exist, the majority of modern espionage is conducted through cyber attacks, where attackers exploit vulnerabilities in systems to gain access to sensitive information.
O'Neill emphasizes the importance of understanding the changing landscape of threats, particularly the misconception that insider threats are the primary concern. He points out that attackers often create what he terms "virtual trust insiders" by stealing credentials and infiltrating organizations from the outside. This shift in tactics underscores the need for businesses to focus on robust cybersecurity measures, including better authentication practices and employee training to recognize phishing attempts.
The conversation also touches on the complexities of the cybersecurity industry, where the balance between providing solutions and generating profit can create tension. O'Neill argues that while technology companies are developing products to combat cyber threats, the focus should also be on fundamental practices such as implementing multi-factor authentication and improving software quality. He advocates for a proactive approach to cybersecurity, encouraging organizations to adopt counterintelligence strategies to anticipate and thwart potential attacks before they occur.
As the episode concludes, O'Neill discusses the future of cybersecurity in the context of artificial intelligence. He notes that both cybercriminals and cybersecurity professionals are increasingly leveraging AI, leading to a new battleground where AI systems will play a crucial role in detecting and responding to threats. This evolution presents both challenges and opportunities, as the fight against cyber threats becomes more sophisticated and complex, requiring continuous adaptation and vigilance from organizations and individuals alike.
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Host Dave Sobel engages in a thought-provoking discussion with Howard Cohen, a seasoned expert in the IT industry. They explore the evolving landscape of IT service providers, focusing on the emergence of the "toolsmith" model. This model emphasizes the importance of software developers and hardware manufacturers providing tools that enable partners to create and deliver profitable services, rather than merely reselling products. Howard highlights the shift from product sales to service-oriented models, which allows providers to enhance profitability and foster collaborative partnerships with software vendors.
The conversation delves into the challenges faced by managed service providers (MSPs) in today's market, particularly the tension between reliance on vendor tools and the risks associated with vendor dependency. Howard draws an analogy between MSPs and carpenters, suggesting that while tools are essential for their work, the true value lies in how they utilize those tools to provide services. He argues that MSPs can leverage vendor tools to offer proactive services that improve customer relationships, rather than simply reacting to issues as they arise.
As the discussion progresses, Howard introduces the concept of a post-verticalization era for technology service providers. He envisions a future where MSPs evolve into business technologists, emphasizing the need for specialization and collaboration among professionals. This shift would elevate the professionalism of IT service providers, akin to established fields like medicine and law. Howard advocates for a framework that establishes professional standards and ethics within the IT industry, ensuring that customers can differentiate between credible providers and those lacking the necessary qualifications.
Finally, the episode touches on the implications of citizen AI and its potential to disrupt traditional IT roles. Howard discusses how citizen developers, empowered by low-code and no-code platforms, may reduce reliance on traditional information systems teams. While this democratization of technology presents opportunities, it also raises concerns about shadow IT and the need for IT professionals to adapt to a more dynamic landscape. The conversation concludes with a reflection on the future of AI in the industry, emphasizing the importance of practical applications and the need for IT professionals to remain vigilant in managing the evolving technological environment.
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We start with a troubling report revealing that numerous Fortune 100 companies have unknowingly hired North Korean IT workers using fake identities. These workers, often based in China or Russia, have gained access to sensitive systems, raising significant concerns about potential cyber attacks. The episode emphasizes the urgent need for companies to adopt stricter hiring practices, including thorough background checks and identity verification, as U.S. law enforcement takes action against those facilitating this scheme.
The episode also covers CrowdStrike's recent testimony before Congress following a significant outage that was not attributed to a cyber attack. Senior Vice President Adam Myers explained that a combination of issues led to the incident, prompting the company to implement new safeguards and offer $60 million in customer credits. Lawmakers are pushing for greater accountability in cybersecurity, discussing potential legal reforms to hold software providers liable for negligence. This scrutiny reflects a pivotal moment in the cybersecurity landscape, where accountability and transparency are becoming increasingly essential.
Additionally, the U.S. Department of Justice has updated its compliance guidelines to include the use of AI, emphasizing the need for companies to assess AI's potential risks and ensure compliance with criminal laws. Compliance officers are now expected to address AI's impact on legal compliance, highlighting the importance of proactive monitoring and risk management. The National Institute of Standards and Technology is also proposing new cybersecurity guidelines focused on identity proofing and fraud detection, urging organizations to adopt AI governance programs to enhance security.
Finally, the episode touches on broader technological trends, including mobile voting and the quest for ROI on AI. Tech investor Bradley Tusk advocates for mobile voting as a means to increase voter turnout, while another article discusses the importance of breaking down enterprise silos to achieve meaningful returns on AI investments. The episode concludes with a look at the Content Authenticity Initiative led by Adobe, aimed at ensuring the authenticity of AI-generated content, and the unexpected outcomes of self-service kiosks in fast food chains, which have not led to significant job losses but have changed operational dynamics.
Four things to know today
00:00 Fortune 100 Firms Unknowingly Hire North Korean Workers, Exposing Critical Gaps in Cybersecurity Hiring Practices
03:14 Perfect Storm or Negligence? CrowdStrike's Outage Highlights Potential Shift in Cyber Liability
04:58 "If Your AI Does the Crime, You’ll Do the Time": DoJ’s New Compliance Guidelines Target AI Risks
08:07 From Mobile Voting to AI ROI: Big Ideas Driving Technology, Security, and Trust in the Digital Age
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Host Dave Sobel discusses the growing role of artificial intelligence (AI) in small businesses, highlighting a recent survey by the U.S. Chamber of Commerce. The survey reveals that 98% of small businesses are utilizing AI tools, with a notable increase in the adoption of generative AI. While many small business owners view AI as a crucial driver for growth, there are significant workforce concerns, with one in three workers advocating for a ban on AI in the workplace due to fears about job security. The episode emphasizes the need for balanced approaches that address both the potential benefits of AI and the anxieties it generates among employees.
Sobel also explores innovative AI applications in various sectors, including wildfire detection, healthcare, and disaster response. Projects like Firesat and PanoAI are developing technologies to enhance early wildfire detection, while MyChart is using AI to assist doctors in managing patient communications. However, these advancements come with challenges, such as the need for long-term studies to evaluate effectiveness and concerns about transparency and accuracy in healthcare communications. The episode underscores the importance of responsible AI integration and the potential risks associated with its use in critical areas.
The discussion extends to the implications of AI in cybersecurity, particularly the rise of generative AI being exploited by cybercriminals to create malware. Sobel highlights a recent incident involving an email campaign that targeted French users with malicious software, showcasing how lower-skilled hackers are leveraging AI to enhance their capabilities. This trend raises urgent questions about the need for comprehensive management and governance of AI technologies, as well as the expanding role of IT service providers in educating businesses about compliance and risk management.
Finally, the episode touches on community-driven efforts to revive Windows Update for older operating systems, allowing users to update vintage systems like Windows 95 and XP with security fixes. While this initiative appeals to nostalgia, Sobel cautions that these unsupported systems pose significant security risks. The episode concludes with a call for IT service providers to help businesses navigate the complexities of AI and cybersecurity, emphasizing the critical need for clear policies, training, and responsible management as AI tools become increasingly prevalent in the business landscape.
Four things to know today
00:00 Small Businesses See AI as Key to Growth, But Workforce Concerns Demand Balanced, Realistic Approaches
03:20 AI-Driven Innovations in Wildfire Detection, Healthcare, and Disaster Response Highlight Promise and Risks
07:22 Cloudflare Tackles AI Data Scraping with New Tools and Marketplace for Content Control
10:00 Nostalgia Meets Security: Community Efforts Restore Updates for Windows 95, 98, XP, and More
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Host Dave Sobel discusses significant advancements in artificial intelligence (AI) announced by major tech players including Amazon, Google, Microsoft, and OpenAI. Amazon has introduced Project Amelia, a generative AI-powered personal assistant aimed at helping sellers optimize their businesses with tailored insights and support. Meanwhile, Google Cloud has integrated its Gemini AI into Workspace, enhancing customer engagement and security through new tools designed to improve user experience while maintaining privacy.
OpenAI is expanding access to its advanced voice mode for ChatGPT, allowing for more natural interactions, while Microsoft has rolled out a new correction feature in Azure AI that aims to improve the accuracy of AI outputs. However, experts caution that this tool may not be entirely reliable due to the inherent limitations of language models. Additionally, Nevada is set to implement a Google Generative AI system to assist in unemployment appeals, raising concerns about automation bias and the accuracy of AI-generated recommendations.
The episode emphasizes a consistent theme across these announcements: the focus on using AI to augment human capabilities rather than replace them. Sobel suggests that IT service providers should position AI solutions as tools for enhancing efficiency and decision support, rather than fully autonomous systems. This approach highlights the importance of embedding AI into core business processes and developing expertise in integrating generative AI into client environments, with a strong emphasis on personalization, accuracy, and security.
In a related discussion, Sobel covers a significant partnership between AWS and Intel, which aims to develop custom AI chips to enhance application performance and strengthen the U.S. semiconductor supply chain. This collaboration is seen as a strategic win for Intel amid ongoing industry shifts. The episode also touches on the legal tensions between Broadcom and AT&T regarding VMware support, illustrating the broader challenges in the IT industry as vendors transition to subscription models. Sobel encourages IT providers to act as trusted advisors, helping clients navigate vendor contracts and explore alternative solutions to ensure favorable terms.
Three things to know today
00:00 Amazon, Google, Microsoft, and OpenAI Announce AI Enhancements Aimed at Augmenting Human Capabilities
05:11 AWS Taps Intel for Custom AI Chips in Major Win Amid Semiconductor Industry Shifts
06:37 Broadcom Counters AT&T’s Claims Over VMware Support Amid Shift to Subscription Model
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Microsoft has launched the SecureFuture initiative, which aims to address past security failures by implementing tighter controls and accountability measures. With a dedicated team of 34,000 engineers, the company has made substantial changes, including updating security systems and enhancing transparency. Despite these efforts, Microsoft acknowledges the ongoing challenge of rebuilding trust in its security practices, particularly in light of its reputation with the U.S. government.
The episode also covers the leadership change at ConnectWise, where Manny Ravello has been appointed as the new CEO, succeeding Jason McGee. Ravello's extensive experience in the technology sector positions him to leverage AI opportunities for managed services providers. The discussion highlights the competitive landscape, with Halo PSA partnering with NinjaOne to enhance service capabilities and introduce AI-driven features. This collaboration aims to address challenges faced by managed services providers and positions both companies for future growth in the PSA market.
Host Dave Sobel then shifts focus to CrowdStrike, where customer trust appears to be divided following significant outages in Germany. While some organizations are abandoning their current security vendors, others continue to express interest in expanding their use of CrowdStrike's Falcon platform. The episode emphasizes the importance of customer trust and the need for CrowdStrike to address the concerns raised by the recent operational disruptions. Despite the mixed sentiments, analysts suggest that CrowdStrike's updates to its platform could enhance its appeal and streamline cybersecurity management.
Finally, Sobel reflects on the broader implications of these developments in the tech industry. He encourages listeners to consider the importance of security governance and accountability as companies navigate the evolving landscape. The episode underscores the necessity for organizations to conduct comprehensive audits, offer tailored security assessments, and bridge the talent gap in IT. By adopting a "less is more" strategy, businesses can focus on doing fewer things better, ultimately enhancing their security posture and building trust with clients.
Three things to know today
00:00 Microsoft’s Security Overhaul Report: New Governance, Tight Controls, and Accountability Measures to Rebuild Trust
04:35 Leadership Change at ConnectWise Signals Focus on AI as Platform Battles Intensify
07:32 Customer Trust in CrowdStrike Divided: German Outages Raise Concerns, but Analysts Highlight Expansion Potential
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The Federal Reserve has implemented a half-point interest rate cut, with projections for further adjustments in the coming year. Despite a slight increase in the unemployment rate to 4.2%, layoffs have decreased as companies are more cautious, learning from past experiences during the pandemic. This cautious approach is expected to continue due to anticipated labor shortages, creating a favorable environment for IT providers to support clients in their digital transformation efforts.
Host Dave Sobel highlights the substantial investments being made in AI infrastructure, particularly a $30 billion fund from Microsoft and BlackRock aimed at enhancing data centers and energy supply. This initiative is crucial for reducing reliance on foreign sources amid geopolitical tensions and ensuring the U.S. maintains its competitive edge in the generative AI race. With lower borrowing costs, IT providers are encouraged to leverage financial resources to enhance productivity through automation, managed services, and remote work solutions, aligning their service portfolios to support AI adoption.
The episode also addresses recent challenges faced by major tech companies. Apple’s macOS Sequoia is causing issues with third-party security software, prompting Microsoft to advise against upgrading. Meanwhile, Microsoft has announced the public preview of Hotpatching for Windows Server 2025, allowing security updates without requiring a reboot, which aims to streamline update processes. Additionally, Microsoft has deprecated Windows Server Update Services, encouraging businesses to transition to cloud-based solutions for update management, reflecting a broader industry trend towards cloud-based management.
Finally, Sobel discusses the implications of AI investments and regulatory challenges, including LinkedIn's suspension of its UK user data policy for AI training following user backlash. A study reveals that AI is underutilized in UK workplaces, with only 4% of adults using it daily. The episode emphasizes the need for organizations to adapt to AI, not just through technology but by fostering a cultural shift towards embracing its benefits. As the landscape of IT management evolves, Sobel encourages IT service providers to prepare for sustainable and energy-efficient AI strategies while addressing the gap between AI's potential and its current usage.
Three things to know today
00:00 Lower Layoffs, AI Investments, and Rate Cuts: IT Providers Positioned for Expansion
04:09 Sequoia Bugs, AI Expansion, and Hotpatching: How Apple and Microsoft Are Reshaping IT Management
07:56 Microsoft Revives Three Mile Island for AI Energy Needs Amid Regulatory and Subsidy Debates
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host Dave Sobel welcomes Ori Rafael, CEO and co-founder of Upsolver, to discuss the emerging concept of lake house architecture in data management. The conversation begins with an exploration of how lake houses compare to traditional data warehouses and data lakes. Ori explains that a lake house is essentially a modern data warehouse architecture that allows customers to manage their own data layers, providing flexibility and control over their data storage and processing.
Ori delves into the evolution of data management architectures, highlighting the transition from on-premise data warehouses to cloud-managed solutions. He discusses the challenges faced by database administrators (DBAs) in the past, such as vendor lock-in and the limitations of traditional data warehouses. The lake house model addresses these issues by decoupling storage and compute, enabling organizations to utilize multiple query engines and platforms without being tied to a single vendor.
The discussion also touches on the significant advantages of lake house architecture, particularly in terms of cost reduction and operational efficiency. Ori emphasizes that organizations can save a substantial portion of their data warehouse budgets by eliminating the need for expensive ETL processes tied to specific warehouse vendors. Additionally, the ability to leverage various engines for analytics and AI applications empowers businesses to innovate without the constraints of traditional data management systems.
As the conversation progresses, Ori highlights the importance of optimizing storage for improved query performance and efficiency. He explains how Upsolver manages the file system layer to ensure that organizations can achieve performance levels comparable to traditional warehouses while maintaining high storage efficiency. The episode concludes with a discussion on the evolving role of data engineers, emphasizing the need for them to transition from developers to platform managers, enabling greater independence and efficiency in data operations.
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Dave Sobel welcomes back Jay McBain, the chief analyst for channels, partnerships, and ecosystems at Canalys. The discussion centers around the evolving landscape of artificial intelligence (AI) and its implications for businesses, particularly in the context of data management and device sales. With a staggering 85% of the world's business data still residing on-premises, the conversation highlights the necessity for companies to adapt their strategies for training and tuning large language models without relying solely on public cloud solutions.
Jay shares insights from recent Canalys research, predicting that the generative AI services market will grow to $158 billion by 2027, with a compound annual growth rate (CAGR) of 59%. He emphasizes the importance of on-device execution of AI models at the edge, which will create significant opportunities for partner services, outpacing device growth in sectors like smartphones and PCs. The discussion also touches on the rapid growth of servers and related services, driven by the need to train and tune AI models with business data, indicating a robust future for intelligent edge solutions.
As the conversation progresses, Jay outlines a four-stage framework for how businesses can effectively leverage AI. The first stage involves initial conversations about AI's potential impact across various business functions, primarily led by system integrators. The second stage focuses on the enhancement of existing SaaS products with AI features, while the third stage emphasizes the importance of data management and preparation for training AI models. Finally, the fourth stage addresses the infrastructure needed to support these advancements, including the growth of servers and networking solutions.
The episode concludes with a thought-provoking discussion on the implications of AI for small and mid-sized businesses. Jay argues that while larger enterprises may initially adopt AI technologies, smaller organizations have the agility to leverage these advancements without the burden of extensive legacy systems. This creates a unique opportunity for smaller firms to enhance customer service and operational efficiency through AI-driven solutions. The conversation underscores the need for businesses to rethink their strategies in light of these technological advancements, as the landscape continues to evolve rapidly.
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Slack is enhancing user workflows by integrating AI agents from various partners, including Salesforce and Asana, to streamline tasks and improve productivity. However, user adoption remains a challenge as many are still hesitant about AI in the workplace. T-Mobile's collaboration with OpenAI aims to create a new AI-powered customer service platform, IntentCX, which will analyze call transcripts to enhance customer interactions. Meanwhile, Adobe is set to launch a new video model for its Firefly AI platform, allowing users to create short videos on demand.
The episode also highlights LinkedIn's controversial decision to opt users into training generative AI models using their data without prior consent, raising concerns about data privacy and trust. While users can opt out, this policy does not affect data already used for training. LinkedIn claims to employ privacy-enhancing technologies to protect personal data, but the move has drawn scrutiny, especially following similar practices by Meta. Sobel emphasizes the importance of ethical AI integration and the need for providers to help clients navigate these new tools while addressing growing concerns about data privacy.
As the tech landscape evolves, host Dave Sobel discusses the upcoming rollout of Windows 11 version 24H2, which is set to begin in October 2024. This minor update includes performance improvements, particularly for AMD-based PCs, but comes at a time when Windows 10 is approaching its end of support date. With a significant portion of users still on Windows 10, the implications for security and the potential for cyber attacks are critical. Sobel urges IT service providers to prepare for the transition by assessing client systems for upgrade readiness and ensuring compatibility with the new operating system.
Finally, the episode delves into Apple's recent move into healthcare, transforming AirPods Pro 2 into hearing aids through a software update. This development follows regulatory changes that opened the market for over-the-counter hearing aids, allowing tech companies to innovate in a space previously dominated by a few firms. Sobel also discusses the transformative potential of AI in IT support, emphasizing the need for strategic implementation that enhances efficiency while maintaining human oversight. The episode concludes with a call for a balanced approach to innovation, ensuring that new technologies are adopted thoughtfully and responsibly.
Three things to know today
00:00 As Slack, T-Mobile, and Adobe Launch AI Agents, LinkedIn's Data Practices Highlight Growing Trust Issues
04:41 Windows 11 Version 24H2 Rolls Out Amid Looming Windows 10 End-of-Support Deadline: Security Challenges Ahead
06:34 Apple's Healthcare Move, AI in IT Support, and Next-Gen Reasoning Models: Balancing Innovation with Strategic Caution
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The episode opens with a report on a series of explosions involving handheld pagers in Lebanon and Syria, which injured multiple individuals, including members of Hezbollah. This incident is believed to be a sophisticated attack attributed to Israel, highlighting the ongoing tensions in the region. Sobel also covers a new covert attack method, PIX-L, which can exploit air-gapped networks using sound waves, emphasizing the need for organizations to bolster their defenses against such unconventional threats.
The episode shifts focus to cybersecurity measures being implemented in the U.S. ahead of the presidential election. The Cybersecurity and Infrastructure Security Agency (CISA) has released new checklists aimed at enhancing the security of election systems, recommending practices such as multi-factor authentication and encrypted backups. Additionally, Sobel discusses the rollout of the Cybersecurity Maturity Model Certification (CMMC) by the Pentagon, which aims to improve the protection of controlled unclassified information (CUI) among contractors. This phased rollout is expected to take three years and underscores the importance of cybersecurity in the defense sector.
Sobel then delves into the regulatory landscape surrounding artificial intelligence, particularly in California, where Governor Gavin Newsom is considering the implications of AI Bill SB 1047. This bill seeks to hold AI vendors accountable and prevent AI-related disasters. While Newsom has signed several other AI-related bills into law, he remains cautious about the potential impact of SB 1047 on the industry. The episode also highlights an upcoming global AI safety summit hosted by the Biden administration, aimed at fostering international cooperation on AI development and addressing concerns about generative AI.
Finally, the episode addresses Intel's ongoing challenges in the semiconductor market, including its decision to separate its foundry business into an independent subsidiary to attract external capital. Sobel discusses Intel's recent partnership with Amazon to develop an AI fabric chip and the significant funding it has received under the CHIPS Act. However, the company faces setbacks, such as losing a major contract to AMD for the PlayStation 6 chip, which could have generated substantial revenue. Sobel emphasizes the fragility of Intel's turnaround efforts and the importance of securing key clients to ensure future growth in a competitive landscape.
Three things to know today
00:00 Rogue Pagers, Pixhell Exploits, and CMMC Rollout
04:41 Governor Newsom Signs AI Regulations on Deepfakes and Political Ads, While SB 1047 Awaits Final Decision
07:23 Intel’s Foundry Gamble: Balancing External Capital and Contract Losses to Drive Semiconductor Growth
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We start with Amazon's announcement that it will require corporate employees to return to the office five days a week by January 2025. This decision, articulated by CEO Andy Jassy, aims to enhance in-person collaboration and strengthen company culture. However, it comes alongside plans to reduce middle management by increasing the ratio of individual contributors to managers, raising concerns about potential employee turnover and the impact on productivity and satisfaction.
Host Dave Sobel also highlights Microsoft's recent enhancements to its Microsoft 365 CoPilot, which now includes the ability to create autonomous AI agents for workflows and improved collaboration features. The integration of the advanced GPT-4.0 model is expected to streamline tasks across various departments, potentially reducing manual workloads. Additionally, Microsoft has launched Office LTSC 2024, aimed at commercial and government customers needing long-term support, which includes new functionalities and security updates.
The episode further delves into CrowdStrike's challenges, as former employees report a culture prioritizing speed over quality, which contributed to a significant software outage in July 2024. Despite the company's commitment to quality control, the rising technical errors raise questions about its operational practices. In response, CrowdStrike has expanded partnerships with Cohesity and 1Password to enhance cybersecurity solutions, indicating a shift towards improving threat detection and response capabilities.
Finally, Sobel discusses the growing role of AI in customer service, with Salesforce launching AgentForce to automate customer interactions and Jabra introducing ClearSpeech to enhance audio quality in contact centers. These developments reflect a broader trend of businesses embracing AI-driven efficiency while balancing the need for human support in complex customer interactions. The episode concludes with a call for accountability among software vendors to ensure quality and reliability in their services.
Four things to know today
00:00 Amazon to Require Full Return to Office by 2025, Tightens Workforce with Cuts to Middle Management
04:11 Microsoft Enhances 365 Copilot with Autonomous Agents, GPT-4o Integration, and New Collaboration Features
06:12 Ex-CrowdStrike Employees Cite Culture of Speed Over Quality Leading to Major July 2024 Outage
07:59 Salesforce’s Agentforce and Jabra’s ClearSpeech Showcase Growing Role of AI in Customer Service Automation
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Dave Sobel discusses the evolving landscape of managed service providers (MSPs) and the increasing importance of cybersecurity and compliance. With a significant number of Chief Information Security Officers (CISOs) anticipating budget increases for the upcoming year, the focus is shifting towards treating cybersecurity as a business decision. Forrester's report emphasizes the need for investments in API and software supply chain security, as well as human risk management, highlighting the critical role these elements play in maintaining operational resilience and supporting revenue growth.
Sobel also highlights a recent report indicating that 71% of organizations plan to boost their IT budgets, particularly for Secure Access Service Edge (SASE) solutions. Despite facing infrastructure challenges and a skills gap, many organizations are looking to outsource SASE management, with a notable reliance on external providers. The episode further discusses Oracle's impressive Q1 earnings report, which showcased a 45% surge in cloud infrastructure revenue and a partnership with Amazon Web Services, indicating a strong market position and growth potential.
The conversation then shifts to the emergence of next-gen MSPs, which are leveraging innovative client acquisition strategies and advanced technologies to differentiate themselves in a competitive market. These MSPs are focusing on AI and managed compliance services, fostering deeper collaborations with vendors to enhance their service offerings. Sobel underscores the necessity for traditional MSPs to adapt by embracing new technologies and engaging in co-selling partnerships to remain relevant in an evolving landscape.
Finally, the episode touches on significant developments in health technology, including Apple's recent FDA approvals for their AirPods Pro 2 and Apple Watch, which now feature capabilities for hearing assistance and sleep apnea detection. Additionally, Sobel provides an update on Microsoft's recent security event, which highlighted the need for improved collaboration among security vendors but ultimately resulted in a lack of concrete actions. The episode concludes with a reminder of the ongoing challenges in the cybersecurity space and the importance of proactive measures for MSPs to address these risks effectively.
Three things to know today
00:00 NextGen MSPs Leverage AI and Compliance Services to Stay Competitive, as CISOs Boost Cybersecurity Spending for 2025
04:44 OpenAI Surpasses 11 Million Subscribers as o1-Preview Models Highlight Growing Divide in AI Use Cases for MSPs
07:53 Apple Secures FDA Approvals for Health Tech While Microsoft Security Event Highlights Need for Better Collaboration
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In this bonus episode of The Business of Tech podcast, Brett Leatherman, a senior executive with the FBI, provides insights into the current cybersecurity landscape from a law enforcement perspective. Leatherman highlights the ongoing threat of ransomware targeting businesses, particularly in critical sectors like healthcare and energy. He emphasizes the importance of imposing costs on cybercriminals while also offering substantial assistance to victims of cybercrime.
The FBI's success in pushing back against cybercriminals is attributed to their strategic approach of imposing costs on malicious actors while providing assistance to victims. Leatherman discusses a recent operation against the LockBit ransomware group, showcasing the FBI's efforts to disrupt cybercriminal infrastructure and assist affected businesses in decrypting data. By collaborating with international partners and conducting technical operations, the FBI aims to deter cyber adversaries and bring them to justice.
Leatherman delves into the process of engaging with the FBI during a cybersecurity incident, emphasizing the importance of establishing a relationship with the local field office before a breach occurs. He outlines the steps MSPs can take before, during, and after a breach, including contacting the FBI, preserving evidence, and collaborating with law enforcement. By sharing insights on contentious information, legal considerations, and post-incident procedures, Leatherman provides valuable guidance for organizations navigating cybersecurity incidents.
As cyber threats evolve, Leatherman highlights emerging technologies like artificial intelligence being leveraged by state actors for disinformation campaigns. He underscores the significance of maintaining strong cyber hygiene practices, such as implementing multi-factor authentication, patch management, and software inventory management. By focusing on the basics of cybersecurity and engaging with law enforcement proactively, organizations can enhance their defenses and mitigate the risk of cyberattacks. Leatherman concludes by emphasizing the FBI's role in assisting businesses and encouraging listeners to establish a partnership with their local FBI field office for cybersecurity support.
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Host Dave Sobel dives into the evolving landscape of cloud pricing and AI models, highlighting the significant shifts that are reshaping customer expectations. With rising cloud costs becoming a pressing concern for many organizations, Sobel discusses a report indicating that over a third of companies feel their transition to the cloud has not delivered the promised cost-effectiveness, while more than half are experiencing increasing bills. This backdrop sets the stage for a conversation about innovative pricing models, such as Zendesk's new AI pay-for-performance strategy, which charges customers only when its AI successfully resolves issues without human intervention.
Joining Sobel is TC Doyle, a seasoned technology and channel expert, who provides insights into the historical context of cloud pricing. Doyle notes that while cloud costs have generally decreased in the past, the reality of rising expenses is now becoming apparent due to factors like increased energy costs, labor shortages, and heightened cybersecurity demands. He emphasizes the opportunity for solution providers to focus on cloud cost management, helping organizations optimize their cloud usage and avoid unnecessary expenses.
The discussion then shifts to the mixed reception of Microsoft's AI assistant, 365 Copilot, which has seen low adoption rates among Microsoft 365 users. Doyle explains that customers are hesitant to embrace AI solutions when the value proposition is unclear and the technology does not seamlessly integrate with existing workflows. The conversation highlights the importance of well-defined use cases for AI, as successful implementations often stem from a clear understanding of how AI can enhance specific business outcomes.
As the episode progresses, Sobel and Doyle explore the implications of recent political developments on technology policy, particularly in the wake of the presidential debate. They analyze the differing approaches of the Republican and Democratic parties regarding regulation, AI, and cybersecurity, emphasizing the potential impact on managed service providers (MSPs). The conversation underscores the need for clarity and consistency in regulatory frameworks to enable service providers to navigate the complexities of the evolving tech landscape effectively.
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A recent Zoom survey reveals that 83% of employees report higher productivity in hybrid environments, with 64% of leaders adopting such models. Despite this trend, many Fortune 100 companies continue to enforce return-to-office (RTO) mandates, which may negatively impact employee morale and retention. HR expert Daniela Herrera highlights the inequities these mandates create, particularly for caregivers and historically excluded groups, suggesting that organizations should prioritize flexibility to foster a healthier work culture.
Sobel also addresses Microsoft's upcoming forced upgrades to Windows 11, set to begin on October 8, 2024. This move aims to enhance security and ensure users receive necessary updates, but it places additional pressure on IT departments to manage these transitions effectively. The episode emphasizes the importance of proactive investments in IT infrastructure, including automated patch management and cybersecurity training, to mitigate the challenges posed by constant updates and security patches.
The podcast further explores the legal battle between AT&T and Broadcom, where AT&T accuses Broadcom of attempting to breach VMware contracts by withholding essential support services. This lawsuit underscores the need for businesses to carefully review contracts and negotiate terms that protect access to critical services, especially as subscription models become the industry standard. Sobel notes that organizations must be vigilant in ensuring their operational and financial needs are met in this evolving landscape.
Finally, the episode delves into the future of Intel and the implications of AI in education and business. Sobel discusses insights from Dr. A.K. Pradeep's book on leveraging neuroscience and generative AI to influence consumer behavior, as well as the ongoing debate among educators regarding AI's role in learning environments. The episode concludes with a reflection on the ethical considerations surrounding AI adoption across various sectors, emphasizing the need for a balanced approach that values both efficiency and human input.
Four things to know today
00:00 Hybrid Work and AI Productivity Gains Clash with RTO Mandates, Raising Questions on Leadership’s Reluctance
05:02 Microsoft Forces Windows 11 Upgrades and Tightens Office Security as IT Departments Brace for Changes
07:57 AT&T Sues Broadcom Over VMware Support Dispute Amid Shift to Subscription Model
10:09 Intel’s Future, AI’s Role in Classrooms, and Zendesk’s Innovative Pricing: Key Trends Defining Tech’s Next Era
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The episode starts with California's AI safety bill, SB 1047. The bill, which mandates safety testing and third-party audits for advanced AI systems costing over $100 million, has garnered opposition from industry leaders and academics who fear it may stifle innovation, particularly for smaller firms and academic research. As Governor Gavin Newsom deliberates on the bill, the episode highlights the tension between ensuring safety in AI technology and fostering an environment conducive to innovation.
Sobel also covers the recent expansion of ConnectWise's MSP platform through the acquisitions of Axiant and Skykick. These acquisitions aim to enhance data protection and cloud management solutions for managed service providers (MSPs). The integration of these companies is expected to contribute to the development of ConnectWise ASIO, a comprehensive platform that combines various services, including professional services automation and cybersecurity solutions. The episode provides insights into the growth of Axiant and the implications of Skykick's acquisition, particularly in the context of cloud management.
The podcast further explores the implications of AI in governance, referencing the recent campaign in Cheyenne, Wyoming, where an AI chatbot named Vic ran for mayor but ultimately lost to the incumbent. Victor Miller, the campaign's proponent, aimed to promote AI governance through his organization, the Rational Governance Alliance. Despite the defeat, Miller remains committed to advocating for AI's role in public decision-making, emphasizing the potential for more efficient and unbiased governance.
Lastly, Sobel discusses the growing trend of AI-generated content, specifically ESPN's foray into AI-generated sports recaps for women's soccer. While the intention is to allow human writers to focus on more in-depth reporting, the initial AI-generated recaps have raised concerns about quality and nuance. The episode underscores the importance of human oversight in AI applications, suggesting that while AI can provide basic information, it may fall short in delivering the depth and context that quality journalism requires.
Three things to know today
00:00 California's AI Safety Bill SB 1047 Faces Industry Opposition Over Innovation Concerns as It Awaits Governor Newsom's Decision
04:52 ConnectWise Expands MSP Platform with Acquisitions of Axcient and SkyKick, Strengthening Data Protection and Cloud Management
06:37 MSP Sector Sees Growth with AI-Driven Tools, Enhanced Security Pledges, and Expanding Cloud Marketplaces
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A recent survey reveals that while 80% of IT leaders express confidence in their recovery strategies post-ransomware attacks, nearly 70% have paid ransoms despite having policies against it. The episode emphasizes the importance of proactive defense strategies, as Tenable's research shows that only 3% of vulnerabilities pose significant risks, urging organizations to prioritize their cybersecurity efforts effectively.
Host Dave Sobel also addresses the alarming rise in ransomware incidents, which increased by 33% globally over the past year, with the U.S. and UK experiencing significant spikes. The discussion includes insights into the tactics employed by attackers, such as living-off-the-land techniques that allow them to evade detection. Additionally, the episode highlights the shift in scam operations towards smaller, more targeted schemes, reflecting a trend of increased efficiency and profitability for cybercriminals.
The episode further explores the U.S. Department of Labor's expanded cybersecurity guidance for employee benefit plans, emphasizing the fiduciary responsibility to mitigate risks. The new guidelines outline best practices for maintaining cybersecurity programs and conducting risk assessments. Sobel also discusses the launch of a new incident reporting portal by CISA, encouraging organizations to report cyber incidents to enhance community resilience against threats.
Finally, the episode delves into the findings of a Washington University study that uncovers significant data privacy risks associated with GPT applications in OpenAI's GPT store. The study reveals that a majority of these applications fail to disclose their data collection practices adequately, raising concerns about user data exposure. Sobel concludes by discussing vulnerabilities in AI platforms, such as Microsoft 365 Copilot, and the need for IT service providers to focus on AI-specific security strategies to ensure compliance and protect sensitive information.
Four things to know today
00:00 Ransomware Recovery Gaps Expose Overconfidence: Why IT Providers Must Focus on Real-World Incident Testing
04:51 CISA’s Incident Reporting Portal and Expanded DOL Guidance: Why IT Providers Must Enhance Cybersecurity Services
08:26 Washington University Study Uncovers Data Privacy Risks in GPT Store
10:21 CrowdStrike and Intel Face Critical Moments
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Gartner emphasizes the importance of tailored AI strategies, suggesting that focused use cases yield better returns on investment compared to broad, generic tools. The episode highlights six transformative technologies identified by Gartner that are set to enhance digital governance over the next five years, including Digital Employee Experience, Generative AI, and Predictive Analytics. Host Dave Sobel stresses the need for organizations to adopt AI at their own pace, considering their specific goals and readiness.
The conversation shifts to the current state of AI adoption, particularly focusing on Microsoft's AI assistant, 365 Copilot. Sobel notes the challenges it faces, including performance issues and high costs, which have resulted in low adoption rates among Microsoft 365 users. Despite these hurdles, there is optimism for future improvements as Microsoft expands its AI features across devices. The episode also highlights successful case studies from companies like Klarna and Salesforce, which demonstrate tangible ROI from generative AI applications in various sectors.
Sobel also delves into the importance of creativity in education, referencing a study by Canva that underscores its significance for career success in an AI-driven world. The report reveals a gap in educational preparedness, with many educators lacking the resources to foster creative skills. Additionally, the UK government's investment in AI tools for teachers aims to alleviate workload while raising concerns about the ethical implications of AI in education. Sobel emphasizes that as AI automates routine tasks, creativity will become a key differentiator in the workforce.
Finally, the episode covers Apple's recent announcements, including the launch of the iPhone 16 and the introduction of AirPods Pro 2 as FDA-approved hearing aids. This move marks a significant step for Apple into the healthcare market, providing affordable access to hearing assistance for those with mild to moderate hearing loss. Sobel concludes by urging listeners to pay attention to Apple's evolving role in healthcare and the broader implications of AI and technology in both business and education.
Four things to know today
00:00 Gartner Recommends Tailored AI Adoption Strategies: Steady vs. Accelerated Approaches for Maximizing Business Value
03:39 AI ROI Hinges on Focused Use Cases: Why Tailored Solutions Outperform Broad Tools Like Microsoft Copilot
07:30 Canva Study Highlights Creativity as Key to Future Success: AI’s Role in Shaping Education
09:25 Apple Enters Healthcare Market with FDA-Approved AirPods Pro 2 Hearing Aids
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The August jobs report revealed that the U.S. economy added 142,000 jobs, falling short of expectations, while the unemployment rate decreased to 4.2%. Small businesses are facing challenges, with 40% of owners struggling to fill positions and a significant number reporting a lack of qualified applicants. Despite these hurdles, there is a slight increase in job openings for skilled workers, especially in construction, and a net 33% of business owners raised pay in August.
Host Dave Sobel highlights a cautious approach to tech hiring, noting that overall tech employment remains flat. While the tech services sector saw a modest job increase, the tech manufacturing sector experienced losses. The unemployment rate for tech occupations rose to 3.4%, with active job postings for roles like software developers and data scientists increasing. Additionally, he shares market news about Palantir and Dell joining the S&P 500 index due to their success in the generative AI market, while American Airlines and Etsy are being removed.
The episode also delves into the rising costs associated with cloud services, as over a third of organizations feel their transition to the cloud has not met cost-effectiveness expectations. More than half of the organizations reported increased bills, contradicting the anticipated stable or decreasing prices. Despite these challenges, CIOs continue to rely on cloud solutions, creating opportunities for service providers to assist with cloud cost management and optimization strategies.
Lastly, Sobel discusses a new study linking layoff announcements to increased cybersecurity risks, emphasizing the need for companies to secure their systems proactively. He notes that companies undergoing layoffs should engage IT service providers to implement stricter security protocols. The episode concludes with news about Pango Group acquiring Kaspersky's U.S. antivirus customers, providing an opportunity for IT service providers to support clients during this transition. Overall, the episode provides valuable insights into the current state of the job market, cloud services, and cybersecurity challenges.
Four things to know today
00:00 Tech Hiring Stalls as Overall Job Growth Slows: Why Outsourced Services Are Gaining Value
04:23 Over Half of Organizations Report Cloud Price Hikes: How IT Providers Can Help Manage Cloud Expenses
05:45 New Study Links Layoff Announcements to Cybersecurity Breaches: How IT Providers Can Help Mitigate Risks
06:53 Pango Group to Acquire Kaspersky's U.S. Antivirus Customers: Transition Opens New Opportunities for IT Service Providers
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host Dave Sobel interviews RJ Kedziora, the co-founder of Estenda Solutions, a company specializing in software, data analytics, and AI for the healthcare industry. RJ shares insights into the innovative work his firm does, focusing on digital health solutions that aim to improve the health and wellness of individuals. He highlights two key projects, including a diabetic retinopathy surveillance program in partnership with the Joslin Diabetes Center and the Indian Health Services, as well as the development of digital weight loss solutions for startups.
The conversation delves into the evolution of AI technology and its impact on the healthcare sector. RJ emphasizes the shift towards making AI more accessible to non-technical users, enabling them to leverage data analytics and AI tools without deep technical expertise. He discusses the importance of structured data and data strategy in preparing for AI implementation, emphasizing the need for a solid foundation in data management and privacy compliance within the healthcare industry.
RJ also shares insights into the practical applications of AI in software development and product development processes. He highlights the efficiency gains and productivity enhancements that AI tools bring to the table, enabling developers to streamline tasks such as data querying, report generation, and user interviews. The conversation underscores the importance of understanding AI frameworks and tools to maximize their benefits in various development workflows.
The episode concludes with a focus on the current customer conversations around AI adoption in healthcare. RJ notes that many customers are eager to explore AI solutions but often require guidance on where to start and how to leverage data effectively. The discussion highlights the healthcare industry's gradual embrace of data-driven technologies and the ongoing challenges in integrating AI into existing workflows.
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Firstly, the episode highlights the high demand for virtual CISO services among small to medium-sized businesses, emphasizing the gap between demand and supply. The rising need for virtual CISO services is attributed to regulatory compliance, increasing cyber attacks, and a shortage of cybersecurity skills. Service providers offering virtual CISO services report improved margins and revenue, indicating a significant growth opportunity in the market.
Secondly, the episode covers the adoption of generative AI by small businesses. Despite concerns about job security and data privacy, employees recognize the productivity advantages of generative AI. To encourage adoption, small business owners are advised to centralize data management, integrate generative AI into operations, and emphasize its role in enhancing productivity. The episode stresses the importance of addressing customer pain points and customizing services accordingly, rather than focusing on buzzwords.
The podcast also delves into government initiatives to enhance Internet routing security, particularly targeting vulnerabilities in the Border Gateway Protocol (BGP). The White House has published a roadmap promoting the adoption of Resource Public Key Infrastructure (RPKI) to mitigate security risks associated with BGP. Additionally, a congressional hearing is scheduled to address the global CrowdStrike outage caused by a faulty security update, highlighting the importance of cyber hygiene and supply chain security.
Lastly, the episode discusses strategic moves in the tech industry, including Verizon's acquisition of Frontier Communications to expand its fiber network, ScalePad's founder returning as CEO to focus on product integration, and the success of Fleet, a bootstrapped laptop leasing startup. The episode emphasizes the trend of consolidation in the managed services industry driven by private equity firms, the shift towards local processing of large language models, and the increasing adoption of AI services by MSPs. Overall, the episode provides insights into key developments shaping the tech landscape.
Four things to know today
00:00 Cynomi Report Reveals High Demand for vCISO Services, but Few Providers Offer Solutions to SMBs
03:31 Congress to Hold Hearing on CrowdStrike Outage, Scrutinizing Cybersecurity Practices and Supply Chain Security
04:43 ScalePad Founder Chris Day Returns as CEO, Shifts Focus to Product Integration and Doubling Subscription Revenue
07:01 Private Equity Rollups Dominate MSP M&A Market, Driving Need for Standardization and Operational Integration
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Fortune 500 companies are showing caution in adopting generative AI, with a focus on risks rather than benefits. A recent survey reveals that AI tools are impacting workers' productivity and workload, highlighting the challenges of balancing human talent with AI implementation. CompTIA identifies critical areas for skills building as AI adoption grows, emphasizing strategic planning to mitigate costs and enhance cybersecurity.
Intel faces setbacks with its 18A chipmaking process, raising doubts about its role in U.S. industrial policy goals. Despite financial struggles and layoffs, Intel remains optimistic about the 18A process, aiming for production next year. The company introduces new chips, such as the Intel Core Ultra 200V, focusing on power efficiency and performance improvements. However, Intel's challenges may hinder its access to investment dollars and impact the government's industrial policy goals.
ConnectWise revamps its marketplace with a unified interface, offering over 400 vendor integrations to enhance user experience and promote innovation. Auvik enhances its network management solution with new features, aiming to optimize network monitoring and management efficiency for IT teams. These tactical upgrades reflect the ongoing evolution of ecosystem strategies among platform players in the tech industry.
Three things to know today
00:00 Fortune 500 Companies Highlight Generative AI Risks Over Benefits, Reflecting Caution in Adoption
04:02 Intel Faces Setback with 18A Chipmaking Process, Raises Doubts About Its Role in U.S. Industrial Policy Goals
06:31 ConnectWise Revamps Marketplace with Unified Interface and Auvik Enhances Network Management
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The U.S. Consumer Confidence Index shows a slight increase despite concerns about the labor market, while Dell exceeds expectations with an 80% surge in AI-driven server sales. On the other hand, an IBM study reveals a decline in confidence in IT departments, and Intel considers splitting its chip design and foundry businesses due to financial struggles.
The episode delves into the recent economic sentiment shift highlighted at the Jackson Hole symposium, where central bankers expressed optimism about steady growth and low inflation. Despite concerns about potential risks and high interest rates, the U.S. economy appears solid. The Consumer Confidence Index rose slightly, reflecting Americans' overall outlook despite job market volatility. However, concerns persist about rising prices and a more pessimistic view of future labor conditions.
NVIDIA's strong demand for AI-related chips is evident in its earnings report, with revenue doubling to $30 billion. Dell also reports a significant increase in server sales, driven by AI-oriented servers using NVIDIA chips. CrowdStrike, despite facing financial impact from a recent global IT outage, emphasizes customer loyalty. The episode underscores the importance of focusing on business outcomes with AI integration to deliver solutions that benefit the business.
The podcast highlights a decline in business leaders' confidence in IT departments, emphasizing the need for technology to deliver competitive advantages. The SAS Disruption Report reveals U.S. tech leaders' concerns about SAS security threats, urging the adoption of a no-data architecture. Additionally, enterprises are increasingly adopting cloud solutions for generative AI and machine learning, despite challenges like talent shortages and integration concerns. Intel's potential breakup and Thread's collaborative service approach are also discussed, showcasing evolving trends in the tech industry.
Four things to know today
00:00 U.S. Consumer Confidence Index Rises Slightly Despite Labor Market Concerns and Rising Prices
03:58 Dell Surpasses Expectations with 80% Surge in AI-Driven Server Sales, Raises Full-Year Revenue Outlook
06:48 IBM Study Reveals Sharp Decline in Confidence in IT Departments, Urges Focus on Business Outcomes and Modernization
09:10 Intel Mulls Splitting Chip Design and Foundry Units Amidst Financial Turmoil and Stock Decline
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Dave Sobel is joined by Hugo Malan, an expert in building workforces with a mixed labor strategy. They discuss the concept of a mixed labor strategy, which involves using different forms of labor to create an optimal mix for specific circumstances. This strategy allows companies to adjust their cost structure and increase flexibility by incorporating permanent employees, temporary workers, and services from external firms. The discussion delves into the challenges faced by small businesses in balancing their workforce composition, especially in response to fluctuations in demand.
Malan emphasizes the importance of making strategic decisions when hiring, considering factors such as core skills that need to be preserved in-house and skills that can be outsourced. The conversation also touches on the impact of AI on the hiring process and workforce composition. While AI can streamline certain aspects of recruitment, Malan highlights the limitations of AI in making complex matches between candidates and job requirements. He emphasizes the continued need for human judgment and interaction in assessing candidates beyond their qualifications.
The episode takes a deeper dive into the issue of diversity in the tech industry, acknowledging the underrepresentation of certain groups, particularly women and veterans. Malan suggests practical steps that businesses, including small companies, can take to attract a more diverse workforce. These steps include creating affinity groups within the organization, implementing inclusive practices, and actively promoting diversity in job descriptions and recruitment efforts. By focusing on specific areas where they can make a meaningful impact, businesses can work towards building more diverse and high-performing teams.
As the conversation wraps up, Malan provides tactical insights for small businesses looking to enhance their diversity initiatives. He advises focusing on specific demographic groups that align with the company's location and business goals, rather than trying to create multiple affinity groups with limited resources. By taking practical steps to create a more inclusive and welcoming environment, businesses can attract a wider pool of talent and benefit from the diverse perspectives and ideas that contribute to high-performance teams.
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Dave Sobel delves into the profound question of how advancements in AI technology, such as deep fakes and synthetic voices, are impacting our understanding of truth. To explore this topic, he is joined by Jessica Davis, Editorial Director at Cyber Risk Alliance, who provides valuable insights as a journalist who constantly considers sourcing and truth in her work. They discuss the challenges of verifying information in a world where reality is becoming less knowable due to AI-generated content.
The conversation with Jessica also touches on the recent revenue declines experienced by managed services providers (MSPs) and the contrasting optimism among small business owners. While MSPs are facing a deceleration in revenue growth, small business owners remain hopeful about the future. The discussion highlights the impact of the post-pandemic IT bubble on MSP revenues and the cautious approach businesses are taking in an election year, leading to a temporary slowdown in projects.
Furthermore, the episode explores the increasing adoption of AI among younger business owners and solution providers, with a focus on generative AI. Jessica shares an anecdote about a pioneering MSP that enlisted high school interns proficient in generative AI to assist with their AI initiatives. This trend reflects a generational shift in the utilization of AI technologies and hints at potential changes in the workforce dynamics within the IT industry.
As the conversation unfolds, the importance of governance frameworks and data validation in the face of AI-generated content is emphasized. The episode concludes with a preview of an upcoming interview with Hugo Milan, discussing the concept of a mixed labor strategy in hiring and the challenges of AI applications in the recruiting space. Listeners are encouraged to engage with the content and support the show to help drive discussions on the evolving landscape of technology and business.
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Chinese state-backed hackers have intensified their attacks on US internet service providers, targeting government and military communications. The sophisticated techniques used, such as exploiting zero-day vulnerabilities, have raised concerns about intelligence gathering. Despite the Chinese embassy denying state involvement, US cybersecurity officials are closely monitoring the situation, highlighting the ongoing threat posed by groups like Volt Typhoon.
Law enforcement agencies are increasingly using generative AI, like Axon's Draft One, to write incident reports. While this technology can save officers time, there are concerns about accuracy and accountability. The use of AI in law enforcement has sparked debates due to potential biases and the risk of officers evading responsibility for their reports. Additionally, open source large language model servers and vector databases are leaking sensitive corporate and personal data, emphasizing the importance of implementing security measures.
OpenAI is racing to launch a new AI product called Strawberry, aiming to enhance reasoning capabilities in chatbots for solving complex problems. Google has expanded its Gemini 1.5 AI models with new experimental versions, offering improved processing of multimodal inputs. Anthropic has published system prompts for its AI models, focusing on transparency and ethical practices in AI development. These developments highlight the competitive differences in how companies approach regulation and security in the AI landscape.
Ataji introduces Apple Intelligence Controls for device management, allowing IT administrators to test AI features before public release. SAS Alerts launches a managed solution for MSPs to enhance cybersecurity for SaaS applications. SureWeb becomes the first cloud solutions provider to offer Sentinel-1's Purple AI to MSPs, improving threat hunting and incident response capabilities. ConnectWise is rumored to be finalizing a deal to acquire Axiant, a business continuity and disaster recovery vendor, potentially enhancing its offerings against competitors.
Four things to know today
00:00 Chinese State-Backed Hackers Escalate Attacks on U.S. ISPs, Targeting Government and Military Communications
03:58 OpenAI Races to Launch ‘Strawberry’ AI Product, Aiming to Enhance Reasoning for Complex Problem Solving
06:12 Addigy Introduces Apple Intelligence Controls, ConnectWise may buy Axcient
08:39 Rethinking Consumer vs. Business Security Needs: How Messaging Changes with Market Size
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The episode begins with a focus on AI-based patch management solutions, highlighting leading vendors like Automox, Flexera, and Kaseya. The discussion delves into how AI and ML-driven patch management can provide real-time risk assessments, helping prioritize critical patches and enhance cybersecurity measures.
The episode then shifts to the evolving landscape of cloud infrastructure driven by generative AI advancements. The transcript reveals insights from an IBM study, indicating concerns among tech executives about infrastructure readiness for AI demands. Additionally, the discussion touches on the challenges faced by businesses in adopting AI quickly and effectively, with a prediction that 13% of businesses will adopt AI in the next three to four years.
A significant development highlighted in the episode is the introduction of ChatIT by Commonwealth Bank, an AI-powered IT support chatbot built on Azure services. The chatbot, accessible via Microsoft Teams, boasts an impressive average response time of 14 seconds and over 13,000 employee interactions. This innovation streamlines IT troubleshooting, integrates with the bank's knowledge base, and hints at future enhancements to improve user experience and efficiency.
The episode concludes with updates on technology advancements, including Broadcom's launch of VMware Cloud Foundation 9 and Microsoft's decision to phase out the Windows Control Panel in favor of the Settings app. The discussion emphasizes the importance of understanding Azure's true cloud consumption revenue and the implications of AI tools like Amazon Q on software development tasks. Overall, the episode provides valuable insights into the intersection of AI, cloud computing, and IT service delivery in the evolving tech landscape.
Four things to know today
00:00 GigaOm Report Highlights Top AI-Based Patch Management Solutions, Featuring Automox, Flexera, and Kaseya
04:49 Commonwealth Bank Launches ChatIT, AI-Powered IT Support Bot on Azure, Achieves 14-Second Response Times
07:11 Windows Control Panel to Be Phased Out in Favor of Modern Settings App, Microsoft Confirms
08:25 Microsoft's New Reporting Strategy Aims to Clarify Azure's True Cloud Consumption Revenue
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Firstly, a federal judge in Texas halted the FTC's nationwide ban on non-compete agreements, sparking legal uncertainty and potential appeals in other states. The episode emphasized the importance of using non-competes strategically, especially for specific employees rather than implementing blanket policies. Additionally, the National Labor Relations Board is examining whether restricted covenants violate labor laws, indicating a potential shift in regulatory perspectives on non-competes.
The episode also discussed the release of the second draft of NIST's Digital Identity Guidelines, focusing on enhancing digital identity and anti-fraud measures. The guidelines aim to strike a balance between secure online access and in-person verification, with a particular emphasis on mobile driver's licenses and online passkeys. Stakeholders have until October 7th to provide feedback on the draft, showcasing a collaborative approach to improving digital identity practices.
Furthermore, the episode delved into cybersecurity compliance failures at Georgia Tech, where a lab allegedly did not follow required security protocols, leading to a lawsuit from the U.S. government. The case highlighted the importance of adhering to security standards, especially in sensitive research environments. Additionally, charges against an individual aiding North Korea in hiring IT workers using stolen identities underscored the ongoing threats posed by malicious actors in the cybersecurity landscape.
Lastly, the episode touched on Microsoft's upcoming Windows Endpoint Security Ecosystem Summit, where discussions on improving Windows security with partners like CrowdStrike will take place. The summit aims to address kernel access issues, enhance resiliency, and establish best practices for safe deployment. The episode emphasized the significance of transparency and collaboration between vendors, customers, and government entities in addressing cybersecurity challenges and ensuring effective security measures.
Four things to know today
00:00 Federal Judge Halts FTC's Noncompete Ban, Increasing Legal Uncertainty Over Nationwide Restrictions
03:30 U.S. Government Sues Georgia Tech for Cybersecurity Compliance Failures in High-Profile Lab CasE
06:13 Microsoft to Host Windows Endpoint Security Summit with CrowdStrike and Partners to Address Device Vulnerabilities
07:16 SolarWinds Faces New Security Crisis with Hardcoded Credentials Flaw; Urgent Patch Issued for Web Help Desk
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The episode begins by discussing the revised U.S. job growth data, revealing a loss of 818,000 jobs as remote work declines but stabilizes above pre-pandemic levels. Despite the challenges highlighted by the data, the Biden administration remains focused on ongoing job recovery efforts.
The episode delves into the evolving landscape of remote work, with a decline in job listings offering remote or hybrid work compared to the hiring frenzy peak in 2022. The shift towards remote work stabilization at a new normal is evident, with remote workers showing higher satisfaction and engagement levels compared to those required to return to the office. Tech companies are adjusting their return-to-office policies, with a majority now offering flexible working arrangements and adopting hybrid work models.
The discussion then shifts to the significant impact of AI on the technology job market, with predictions that over 92% of technology jobs will be transformed by AI. The need for AI-related skills such as AI ethics and machine learning is emphasized, highlighting the importance of ongoing training and upskilling in the workforce. European IT professionals express uncertainty about detecting AI misinformation, underscoring the challenges and opportunities presented by AI adoption.
The episode concludes by addressing the complexities of supply chain management, particularly in the context of the pandemic-induced bullwhip effect causing inventory swings. Companies are still adjusting to new demand levels, with challenges in maintaining supply chain equilibrium. The importance of understanding the supply chain dynamics, both in business operations and IT infrastructure, is highlighted as a critical factor for organizational success in navigating economic uncertainties and technological advancements.
Three things to know today
00:00 Revised U.S. Job Growth Data Shows Loss of 818,000 Jobs, as Remote Work Declines but Stabilizes Above Pre-Pandemic Levels
05:21 Small Businesses Optimistic About 2024 Despite Slower MSP Revenue Growth, Eyeing AI Investments
07:40 Post-Pandemic Supply Chain Woes: Bullwhip Effect Drives Inventory Swings, Companies Seek Stability
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Dave Sobel is joined by Jonathan Romley to discuss the state of hiring and international recruiting in the tech industry. They delve into the challenges companies face in maintaining operational efficiency while dealing with rising salary costs and a competitive job market. The conversation highlights the potential impact of a second wave of resignations and the need for companies to adapt their hiring strategies to attract and retain top talent.
Jonathan Romley shares insights on proactive talent sourcing strategies that focus on engaging potential candidates rather than relying on traditional job postings. By understanding the characteristics and values that appeal to candidates, companies can effectively target and recruit individuals who align with their organizational culture and goals. Romley emphasizes the importance of building a compelling employer value proposition to attract the right talent.
The discussion explores untapped talent markets beyond the commonly targeted regions like India and the Philippines. Romley identifies Latin America, Africa, Albania, and Georgia as emerging markets with potential for sourcing tech talent. He emphasizes the need for companies to consider factors such as time zone differences, political risks, and cost savings when expanding their talent pool globally. The episode concludes with insights on how companies can navigate the challenges of international recruiting to build diverse and skilled teams.
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Dave Sobel is joined by analysts Ryan Morris and Seth Robinson to discuss the current state of the SaaS industry, the challenges with pricing models, and the impact of AI on the market. The analysts delve into the maturing nature of SaaS, highlighting the importance of demonstrating value to customers and the need for a shift towards outcome-based pricing models. They also explore the evolving landscape of AI and its potential to disrupt traditional pricing structures in the SaaS world.
The conversation shifts towards the challenges of managing cloud spend and the need for companies to optimize their software code and implement chargeback processes effectively. The analysts emphasize the importance of educating customers and providing tangible value to ensure long-term success in the SaaS market. They also discuss the evolving net retention rates in the software industry and the implications for growth and customer retention.
As the discussion delves into the role of AI in pricing models, the analysts explore the concept of per seat pricing and its limitations in the AI-driven landscape. They predict a shift towards consumption-based pricing models and emphasize the need for a focus on outcomes rather than inputs. The conversation concludes with a reflection on the potential for an AI bubble and the natural hype cycle that emerging technologies go through, highlighting the importance of delivering real value to users amidst market fluctuations.
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Generative AI is currently facing a downturn, with Gartner placing it at the peak of inflated expectations and urging organizations to assess ROI and maturity before deployment. The hype cycle identifies four emerging technology themes, including autonomous AI, total experience, and human-centric security. Despite projections of generative AI accounting for over 40% of the total AI industry market size by 2030, concerns about profitability due to high development costs remain. However, RBC analysts anticipate that revenue from AI-powered software could still increase, potentially offsetting lower profit margins.
Microsoft issues warnings to partners regarding API migration deadlines and the implementation of multi-factor authentication for Azure customers. The company also updates its services agreement, emphasizing that AI services are not substitutes for professional advice and outlining data extraction restrictions. Additionally, Microsoft announces the return of the Windows Recall AI feature in October for Windows Insider users after addressing security concerns. The feature, which captures screenshots at short intervals, will prioritize security as a top priority.
Consulting firms are facing a dilemma with Gen Z consultants viewing consulting as a temporary stepping stone rather than a long-term career due to high-pressure work environments and a desire for more meaningful engagement. The shift in focus from benefits to work-life balance reflects a broader trend among this generation prioritizing personal passion in their careers. Meanwhile, major tech companies are making significant capital investments in AI infrastructure, potentially leading to an overbuilding trend. While the risk of overbuilding is acknowledged, companies prioritize avoiding underinvestment, with concentrated investments among a few major players mitigating some risks.
The Apple Vision Pro, after six months, is primarily seen as a VR headset with limited AR capabilities, excelling in entertainment but facing drawbacks such as weight, comfort, and high price. Developer investment remains low, and widespread adoption remains uncertain, despite influencing competitors to reconsider their strategies. The episode also highlights the importance of building career paths in consulting and the challenges faced by head-mounted devices in becoming mainstream. Overall, the episode delves into the current state of generative AI, Microsoft's updates and warnings, consulting industry trends, and the impact of major tech companies' investments in AI infrastructure.
Four things to know today
00:00 Generative AI Nears the Trough of Disillusionment: Gartner Warns of ROI and Maturity Challenges
04:30 Microsoft Sets September 30 Deadline for API Migration and Updates Services Agreement for 2024
06:18 Windows Recall AI Feature Returns: Microsoft Prepares October Preview After Security Delays
07:42 Consulting’s Gen Z Dilemma: Is the Industry Losing Its Long-Term Appeal?
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AI continues to make waves across various industries, with the American Bar Association issuing ethical guidelines for lawyers using generative AI tools. The importance of competence, confidentiality, and client communication is emphasized, highlighting the need for responsible AI adoption. In the insurance sector, AI integration is on the rise, offering benefits such as improved claims processing and fraud detection. However, challenges like organizational resistance and technical complexity hinder widespread adoption.
In other AI applications, Verizon leverages AI technology to prevent accidental cuts to fiber internet lines, while researchers at the University of Exeter develop VespAI to combat invasive hornets threatening British honeybees. AI's integration into manufacturing, distribution, and warehousing is enhancing productivity and profitability, with key areas of deployment including robotics and the Internet of Things. Additionally, AI is significantly aiding entrepreneurs in launching new businesses by enhancing efficiency in tasks like marketing and customer recruitment.
OpenAI partners with Conde Nast to enhance content discovery through its search GPT prototype, addressing concerns of a potential AI bubble burst. The introduction of fine-tuning capabilities for the GPT-4.0 model allows developers to customize it for specific applications, showcasing the versatility and performance enhancements of AI technology. Zoom unveils a webinar capability for up to 1 million participants, responding to rising political demand, while Microsoft launches a unified Teams app for seamless account switching.
In the tech industry, AMD's acquisition of ZT Systems for $4.9 billion aims to enhance its AI capabilities and compete with NVIDIA in the AI tech infrastructure space. This strategic move underscores the growing importance of AI in shaping the competitive landscape of tech giants. As AI continues to evolve and impact various sectors, the episode highlights the need for responsible AI governance and the potential transformation AI tools can bring to businesses and startups.
Four things to know today
00:00 AI in Action: From Law Firms to Insurance and Beyond
05:43 OpenAI Partners with Condé Nast to Boost Content Discovery Amid AI Bubble Concerns
07:04 Zoom Unveils Webinar Capability for 1 Million Participants Amid Rising Political Demand
09:00 AMD vs. Nvidia: How the ZT Systems Acquisition Could Alter the AI Infrastructure Landscape
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A massive data breach at National Public Data exposed billions of records and raised concerns about data aggregation risks. The breach, believed to be caused by a third-party hacker, leaked personal information like names and social security numbers, prompting individuals to monitor their credit reports for any suspicious activity.
The second topic covers vulnerabilities found in Microsoft Azure's AI Health Bot service, which could allow for privilege escalation and access to cross-tenant resources. This highlights the importance of secure development practices in AI, especially in sectors like healthcare that are prime targets for cybercriminals. Additionally, a new ransomware group called Hunters International is targeting IT workers with a malware called Sharp Rhino, posing significant risks to organizations.
The Pentagon has proposed CMMC rules for contractors, incorporating Cybersecurity Maturity Model Certification requirements into the contracting process. Contractors will need to self-assess or obtain third-party certification based on data sensitivity, with compliance required at the time of contract award. ConnectWise has committed to assisting providers in achieving CMMC Level 2 compliance by 2025, emphasizing the need for coordination between providers and vendors in meeting compliance standards.
Lastly, Apple has opened NFC access to third-party developers in iOS 18.1, allowing them to utilize the iPhone's secure element for various applications like payments, transit fares, and IDs. This decision follows a legal agreement with European commissioners to comply with EU regulations. By expanding NFC technology on its devices, Apple is creating new opportunities for developers to deliver solutions to customers, enhancing the device's functionality and potential use cases.
Three things to know today
00:00 Massive Data Breach at National Public Data Exposes Billions of Records, Highlights Risks of Data Aggregation
04:32 Pentagon Proposes CMMC Rules for Contractors; ConnectWise Supports MSPs in Achieving Compliance
06:20 Apple Complies with EU Regulations, Grants NFC Secure Element Access to Developers in iOS 18.1
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The episode begins with a focus on the easing inflation rate, which has shifted the Federal Reserve's attention towards the labor market amidst a surge in mortgage applications. The report highlights the increasing demand for managed services, particularly among small and medium-sized businesses lacking in-house IT support.
Cisco's announcement of laying off 6,000 employees as part of a restructuring plan centered on AI and security is discussed next. This move reflects the company's strategic shift towards faster-growing areas within the tech industry. Additionally, the collaboration between Jamf and Microsoft is highlighted, showcasing a partnership aimed at enhancing Apple device management and cybersecurity for Microsoft-based organizations through the Azure Marketplace.
The episode delves into consumer sentiment and corporate activism, noting a decline in the percentage of Americans wanting companies to take public stances on political issues. This shift in sentiment may impact businesses as they navigate the upcoming U.S. election and consider the implications of engaging in political commentary. The discussion emphasizes the importance of focusing on positive economic news and steering clear of potential political risks.
The episode concludes by touching on the increasing adoption of AI-capable PCs and the potential growth in demand for supporting services in AI integration, security, and optimization. The tech industry's anticipation of higher IT budgets in 2025, driven by AI and modernization efforts, is also highlighted.
Four things to know today
00:00 Inflation Eases as CPI Rises 2.9%, Shifting Fed Focus to Labor Market Amid Surging Mortgage Applications
03:34 IDC Report Highlights MSPs' Vital Role as 40% of U.S. SMBs Lack In-House IT, Driving Demand for Managed Services
06:03 Cisco to Lay Off 6,000 Employees in Restructuring Focused on AI and Security Growth
06:58 Jamf and Microsoft Deepen Collaboration: Apple Device Management Solutions Coming to Azure Marketplace
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When Marcus Olson, CEO of Pliancy, returned to the Business of Tech Lounge, he discussed the evolution of his business model over the past two years. Despite facing volatility in the economy, particularly in the biotech, venture capital, and private equity sectors, Olson emphasized the importance of a consultative approach in building relationships with clients. He highlighted the challenges of managing a diverse team with varying reactions to market conditions, emphasizing the need for trust and rapport in client interactions.
Olson also shared insights on the impact of AI in the industry, noting the potential for AI to enhance operational efficiency, particularly in areas like ticketing, routing, and resource planning. While acknowledging the curiosity around AI among clients, he emphasized the importance of addressing concerns related to compliance and security when implementing AI solutions. By focusing on using AI to improve internal processes and decision-making, Olson highlighted the value of leveraging technology to drive business outcomes.
The conversation shifted to the broader economic landscape, with Olson expressing the difficulty of navigating the current market conditions. He highlighted the challenges of interpreting economic data and managing expectations among employees and clients amidst ongoing uncertainty. Despite the complexities of the current economic environment, Olson underscored the importance of adaptability and resilience in responding to changing market dynamics.
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Google introduces Gemini Live, a voice chat feature powered by generative AI, offering enhanced speech capabilities and natural conversations. Meanwhile, Flux, an open-source AI image generation model developed by Black Forest Labs, gains popularity for its superior performance in rendering people. The rapid advancements in AI technology are highlighted, showcasing the iterative progress and the potential for models like Flux to quickly surpass competitors like Midjourney.
The episode also delves into a significant antitrust case against Google, where the tech giant faces potential breakup over its search monopoly. The ruling, seen as a historic win for the American people, could reshape monopolization law and have broader implications for the Internet and business practices in the U.S. The discussion emphasizes the impact of exclusive contracts on market dynamics and sets the stage for a remedy phase to address Google's anti-competitive practices.
Furthermore, the episode explores how partners in the tech channel are favoring fewer vendor relationships, empowering them to seek vendors that can help achieve business outcomes rather than just product sales. Advancements in AI, such as Zotero's Copilot 2, are enhancing operational efficiency for providers. The evolving landscape of AI technology, including challenges and opportunities in enterprise workflows, cybersecurity, and identity and access management, is discussed, highlighting the need for organizations to remain vigilant as the technology evolves.
Lastly, the episode touches on four megatrends that MSPs should track to stay relevant in the industry. These megatrends include climate issues, workforce changes, IT risks, and supply chain disruptions, with a focus on enhancing resiliency and addressing global disruptions. The discussion underscores the importance of focusing on business outcomes with AI technology and the need for businesses to adapt to the changing technological landscape to thrive in the industry.
Three things to know today
00:00 Gemini Live Debuts on Google One with Advanced Voice Chat, While Flux Challenges Midjourney
02:39 Google Loses Landmark Antitrust Case, Faces Potential Breakup Over Search Monopoly
04:17 Fewer Vendor Relationships Empower Partners as AI Matures Beyond the Hype
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Google's AI overviews in search results have significantly decreased due to user complaints about incorrect answers, prompting the company to refine its implementation. MIT launched the AI Risk Repository, a database cataloging over 700 unique risks associated with AI systems to assist organizations in assessing and mitigating AI risks. Additionally, Dashlane's Passkey report showcased the rapid adoption of Passkeys as a password replacement, driven by consumer demand in various sectors.
The episode also covered significant developments in cybersecurity and government initiatives. CISA is analyzing the impact of a recent Supreme Court ruling on its new cyber incident reporting rule, while the White House is collaborating with the Department of Treasury and CISA to develop a cyber insurance policy proposal for catastrophic incidents. The FCC unveiled a $200 million cybersecurity program for schools and libraries to enhance their cybersecurity measures against increasing cyberattacks, separate from the existing E-Rate program.
In response to scraping allegations, SOCRadar confirmed that their internal systems were not breached, and they are enhancing security measures to prevent future incidents. A security researcher revealed two zero-day vulnerabilities in Windows that allow downgrade attacks, compromising critical OS components. The episode also highlighted various cybersecurity developments from DEF CON and Black Hat, including the hacking of EvoVac robots and the development of a laser microphone for keystroke surveillance.
Lastly, Syncro launched an AI-powered smart ticket management solution for managed services providers and IT operations to enhance efficiency and ticket resolution. SAS Alerts integrated Microsoft Defender for Endpoint into its security platform for MSPs, offering centralized monitoring of Microsoft 365 applications and Endpoint security. These developments reflect a trend towards leveraging AI in ticket resolution and enhancing cybersecurity measures in the tech industry.
Four things to know today
00:00 Google Scales Back AI Overviews Amid User Complaints as MIT Releases Comprehensive AI Risk Tool
04:10 CISA Analyzes Supreme Court Ruling Impact as FCC Unveils $200M Cybersecurity Program for Schools
06:50 SOCRadar Responds to Scraping Allegations, Confirms No Breach of Internal Systems
08:53 Syncro Launches AI-Driven Smart Ticket Management to Streamline MSP Operations
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A study from Washington State University reveals that using AI terminology in product descriptions can decrease consumer trust, particularly for high-risk products like electronics and medical devices. Marketers are advised to focus on highlighting product features and benefits instead of emphasizing AI technology to enhance sales.
The episode also highlights the positive impact of generative AI on businesses, with 74% of companies reporting a return on investment within a year and 86% experiencing revenue increases. However, there is a disconnect between executives and employees regarding productivity gains from AI, indicating the need for better employee involvement in AI strategy and training to bridge the gap.
CrowdStrike's recent security breach and subsequent remediation efforts are discussed, along with Microsoft's response to Delta Airlines' IT outage claims. Microsoft has mandated a security-first mindset for all employees to enhance customer protection against cyber threats. The episode also covers Zoom's entry into the productivity arena with the launch of Zoom Docs, an AI-powered document creation tool integrated into its Workplace app.
The podcast delves into the evolving landscape of AI security, with researchers exploring new methods for reporting flaws in AI models at the DEF CON conference. OpenAI's leadership changes and commitment to AI safety are highlighted, along with the growing support for AI regulation among tech workers. The episode concludes by emphasizing the importance of staying informed and prepared in the rapidly changing tech industry.
Four things to know today
00:00 Study Shows AI Terminology Hurts Consumer Trust as Marketers Shift Focus to Product Benefits
03:46 Security at the Forefront: CrowdStrike’s "Epic Fail" Acknowledgment and Microsoft’s New Core Mandate
06:47 Zoom Enters Productivity Arena with AI-Powered Docs Tool as Microsoft Retires Action Pack
09:01 AI Security Takes Center Stage at DEF CON Amid OpenAI’s Regulatory Moves and Leadership Exodus
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Despite concerns of a potential recession, economic indicators suggest continued growth, with the National Bureau of Economic Research indicating positive job growth and stable personal income. This despite Wall Street's reaction to weak job data.
Dave Sobel delves into the IT sector, citing the 2024 Information Week US IT Salary Report, which reveals job stress and layoffs among IT professionals. Tech employment in the U.S. saw a decline in July 2024, with losses in certain sectors offsetting gains in others. The Managed Service Provider (MSP) market experienced a slowdown in revenue growth, but profitability remained strong, particularly for private equity-backed MSPs.
The episode also covers earnings calls from major tech companies like Microsoft, Amazon, and Apple. Microsoft's cloud growth slowed, while Amazon Web Services reported a significant revenue increase. Apple's Q3 earnings exceeded expectations, with strong revenue growth in the iPhone and iPad divisions. The cloud infrastructure market saw substantial growth driven by AI interest, with Microsoft, Amazon, and Google Cloud leading the market share.
Intel's leadership crisis and restructuring efforts take center stage as Sobel discusses the company's significant earnings miss and workforce reduction plans. Intel's struggles in the AI sector and product quality issues have led to a decline in value and market competitiveness. The episode also touches on private equity moves, including EQT's acquisition of Acronis and Trend Micro's exploration of a sale, highlighting the evolving landscape of cybersecurity and managed services providers.
Four things to know today
00:00 Wall Street Jitters Amid Weak Job Data; Tech Employment Faces Decline but Remains Resilient
05:26 Tech Giants' Earnings Underscore Cloud Power Play, But MSPs and Smaller Players Stay the Course
09:37 Intel’s Leadership Crisis Deepens with Earnings Miss, AI Setbacks, and Major Cost-Cutting
12:14 Private Equity Moves: EQT Targets Acronis Growth, Trend Micro Eyes Potential Buyout
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Dave interviews Cody Schneider, the CEO of Draft Horse AI and Swell AI, who shares insights on automating workflows using artificial intelligence (AI). Cody emphasizes the importance of AI in structuring unstructured data to streamline processes within organizations. By implementing AI tools to automate tasks like paperwork in real estate and sales, companies can enhance efficiency and allow employees to focus on high-touch human aspects of their work.
Cody discusses the significance of data management in successful AI implementation, highlighting the need for access controls and providing context to AI algorithms. He explains how AI can be leveraged to transform content by extracting knowledge from source material and generating custom reports or outputs. By utilizing AI to work off proprietary data sets and libraries, organizations can create more valuable and tailored solutions, emphasizing the importance of expert knowledge over general AI outputs.
The conversation shifts to the concept of minimum iteration in product development, where Cody advocates for getting products into the hands of users quickly to gather feedback and iterate rapidly. He stresses the value of speed in action as a key metric for client satisfaction and retention. By framing AI tools as aids to enhance human potential and augment workflows, Cody encourages founders to empower their teams to perform at superhuman levels by leveraging AI capabilities effectively.
Cody concludes by emphasizing the role of AI in augmenting human expertise and boosting productivity within organizations. By positioning AI as a tool to handle repetitive tasks efficiently, Cody suggests that organizations can empower their teams to focus on more strategic and creative aspects of their work. The episode provides valuable insights into the practical applications of AI in enhancing workflows and driving business growth through efficient automation and human-AI collaboration.
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This bonus episode dives into the technology positions outlined in the Republican and Democratic Party platforms. The focus is on policy, not personality, with no ads, sponsors, or personal opinions included. The episode aims to inform listeners about the party platforms without pushing any specific political agenda.
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Doug Milburn, co-founder of 45 Drives, discusses the role of open source solutions in the tech industry. Doug emphasizes the importance of open source in reducing risks for businesses by providing reliable, secure, and cost-effective solutions. He highlights the community-driven nature of open source software and the need for proper implementation to mitigate project risks.
Dave challenges the notion that open source is a one-size-fits-all solution, pointing out the complexities and potential risks associated with using open source software. He raises concerns about the additional workload and resources required for managed service providers to navigate the open source ecosystem effectively. Doug counters by emphasizing the benefits of open source in terms of transparency, security, and control over software updates.
The conversation delves into the debate over open source versus proprietary software in different tech environments, with Doug advocating for a shift towards open source solutions in server rooms and even on desktops. He shares examples of how open source software can offer greater control and security compared to proprietary alternatives, particularly in managing software updates. Dave challenges Doug's assertions, highlighting the role of managed service providers in managing patch rollouts and ensuring software compatibility.
As the discussion unfolds, Doug and Dave explore the implications of relying on proprietary software for critical business operations, citing recent incidents like the CrowdStrike issue. Doug argues that open source software offers a more transparent and secure approach to managing software updates and security vulnerabilities. The episode concludes with a reflection on the importance of taking security seriously in the tech industry and considering the advantages of open source solutions in addressing these challenges.
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The potential of AI is to enhance the productivity of top performers within organizations. The focus is on leveraging AI to elevate the performance of senior employees rather than just junior staff. By empowering top players with AI tools, businesses can drive productivity improvements from a top-down perspective, leading to more significant overall gains in efficiency and effectiveness.
The guest, Colin Britton, shares his extensive experience in utilizing data science and machine learning technologies to drive business outcomes. He highlights the evolution of these technologies over the years, emphasizing the importance of leveraging unstructured and semi-structured data to make informed decisions and optimize operations. Colin's insights shed light on the transformative power of AI in enhancing critical thinking and problem-solving capabilities within organizations.
As AI continues to revolutionize business operations, there is a growing need to address ethical concerns surrounding data privacy and security. Colin emphasizes the importance of maintaining a balance between leveraging AI tools for productivity gains and ensuring the protection of sensitive business information. By adopting a secure productivity approach, organizations can harness the benefits of AI while safeguarding against potential risks and vulnerabilities.
The conversation also delves into the potential impact of AI-driven productivity gains on labor needs within organizations. With the prospect of significant productivity improvements, businesses may need to reevaluate their workforce structure and roles to align with the changing demands of AI-enhanced operations. The discussion touches on the possibility of passing on productivity gains to employees as a retention strategy, highlighting the importance of creating a conducive and flexible work environment in the era of AI-driven advancements.
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Dave Sobel welcomes Anurag Agarwal from TechIsle to discuss research data on customer expectations, cybersecurity, and AI trends. The conversation delves into the increasing budget allocations for IT security among SMBs, highlighting the importance of consulting services in guiding SMBs towards choosing the right security technologies and frameworks. Anurag emphasizes the shift towards cybersecurity as a business risk, prompting SMBs to focus on cyber resiliency rather than just cybersecurity.
The discussion then transitions to the evolving landscape of AI adoption, with a focus on large language models (LLMs) and their impact on businesses. Anurag and Dave explore the significance of AI consulting in preparing organizations for AI implementation, emphasizing the need for expertise in selecting the right language models for specific business problems.
The conversation underscores the importance of aligning with a single hyperscaler for AI solutions and the emerging trend towards small language models (SLMs) for accelerated AI adoption. Anurag highlights the growing trend of AI assessment as a key focus for both partners and end customers, surpassing cloud cost optimization and security assessments.
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In the aftermath of the CrowdStrike outage, Delta Airlines estimates a $500 million loss due to flight cancellations and financial repercussions. Delta is considering legal action against CrowdStrike and Microsoft, with shareholders also filing a lawsuit against CrowdStrike for alleged misleading information. The Cyber Safety Review Board is contemplating an investigation into CrowdStrike's incident, while over 180 software companies have committed to CISA's Secure by Design pledge to enhance cybersecurity practices.
The episode also covers new tools and enhancements in the tech industry, including Gradient MSP's benchmark tool for managed services providers, Cohesity's AI-powered data cloud with improved threat detection capabilities, and NIST's Dioptra for assessing security risks in AI models. The discussion delves into the evolving landscape of SaaS pricing in the AI era, highlighting the shift towards usage-based pricing models and the importance of adapting pricing strategies to capitalize on AI capabilities. Additionally, strategies for successful IT outsourcing partnerships are outlined, emphasizing the need for clear communication, defined goals, and talent acquisition.
Dave Sobel provides insights into the impact of the CrowdStrike outage on managed services providers and their clients, noting regional differences in the effects of the incident. The episode also previews upcoming bonus content, including discussions on AI and security, the AI promise of enhancing top performers, and insights on automating workflows using artificial intelligence.
Three things to know today
00:00 CrowdStrike Outage Impact: Delta's $500M Loss, Shareholder Lawsuit, CSRB Consideration, and CISA Pledge Growth
04:16 New Tools and Enhancements: Gradient MSP's Benchmark Tool, Cohesity's AI-Powered Data Cloud, and NIST's Dioptra for AI Security
05:46 Navigating the Future of SaaS Pricing and IT Outsourcing: Strategies for Success in the AI Era
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Remote work popularity is surging, with full-time remote workers expected to rise from 12.7% to 22% next year. CISOs are facing significant security challenges due to remote work, leading to a greater reliance on zero-trust security frameworks. Despite some companies favoring in-person attendance, remote work continues to grow in popularity, with 98% of employees desiring remote work.
The episode highlights unique AI use cases in politics, weather forecasting, and social interactions. For instance, a Virginia Representative used an AI-generated clone of her voice to deliver a speech, showcasing the technology's potential for accessibility. AI is revolutionizing weather forecasting, with models predicting hurricanes and global weather patterns faster and more accurately. Additionally, an AI companion called Friend is being developed to provide companionship, emphasizing the evolving relationship between humans and AI.
The U.S. Commerce Department released a report endorsing open-weight generative AI models to enhance accessibility for small businesses and researchers. Enterprise security teams are taking steps to mitigate risks associated with AI-enabled applications, focusing on blocking controls and data loss prevention tools. Integris, a national IT managed services provider, is launching a legal practice to serve law firms, reflecting a trend of vertical specialization in the industry.
Four things to know today
00:00 Remote Work Popularity Surges: Full-Time Remote Workers to Rise from 12.7% to 22% Next Year
03:56 From Accessibility to Companionship: Unique AI Use Cases in Politics, Weather, and Social Interaction
06:39 Comprehensive AI Risk Management: Insights from the Commerce Department and Netskope Analysis
08:07 Vertical Specialization: Integris Launches Legal Practice Following Financial Institution Division
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In the current landscape of AI sentiment analysis, there are challenges faced by organizations in justifying the costs of generative AI projects. While executives expect AI to boost productivity, employees report feeling overwhelmed and experiencing burnout due to increased workloads. This discrepancy between leaders and employees underscores the need for organizations to invest in AI implementation, leverage freelance talent, and rethink productivity metrics to address these issues effectively.
The episode also delves into the findings of the 2024 Stack Overflow Developer Survey, revealing a widening gap between the increasing use of AI tools by developers and their trust in the accuracy of these tools. Concerns around misinformation, data attribution, and bias contribute to the lack of trust in AI systems. Despite these concerns, developers do not see AI as a job threat, with JavaScript remaining the most popular programming language and AWS leading in cloud platforms.
Furthermore, the discussion touches on the evolving landscape of IT and privacy policy, with a focus on the modernization of the Federal Risk and Authorization Management Program (FedRAMP) and recent court rulings on border searches. The modernization of FedRAMP aims to enhance cloud security authorization processes, driving government-wide digital transformation and IT modernization. Additionally, the court ruling emphasizes the importance of warrants for searches, safeguarding privacy rights protected by the First and Fourth Amendments.
Lastly, the episode explores Microsoft's response to the CrowdStrike outage, where 8.5 million PCs were affected by a faulty update. Microsoft is considering restricting third-party access to the Windows kernel to enhance system reliability and security. This incident underscores the importance of software quality and system resilience, prompting discussions around kernel access policies. The episode concludes with a call for technology advancements and a reminder of the significance of software quality in ensuring system reliability.
Three things to know today
00:00 AI Sentiment Analysis: Addressing the Gaps Between Business Leaders and Employees, Product Use and Trust
04:17 FedRAMP Modernization and Court Ruling on Border Searches Highlight Major IT and Privacy Policy Shifts
06:15 Microsoft's Security Strategy: Lessons from CrowdStrike Outage and Potential Kernel Access Restrictions
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First, an overview of the current state of the U.S. economy, highlighting positive trends such as the expansion of the services sector and a slight pickup in GDP growth for the April-June period. Despite concerns about a high interest rate environment, the economy remains resilient, with jobless claims and durable goods orders aligning with a positive growth outlook.
The episode also delves into the projected growth of consumer tech spending in the U.S., with a 1% increase expected this year and a 4.4% growth forecasted for 2025. This growth follows declines in the consumer tech market in previous years due to various economic factors. The focus on small businesses as consumers rather than enterprise businesses is seen as a positive sign for the industry.
Kaseya's announcement of the adoption of its Kaseya 365 subscription by over 4,000 MSPs in the first three months since its launch is discussed. The subscription has reportedly led to higher profits and cost savings for MSPs, positioning them as more profitable service providers for small businesses. The episode analyzes the pricing strategy behind the subscription and emphasizes the importance of understanding the messaging around price and margin.
The episode concludes with a discussion on the evolving landscape of search engines, highlighting innovations from Google, Microsoft, and OpenAI. Google's strong earnings in Q2 2024, Microsoft's AI-enhanced update to Bing Search, and OpenAI's SearchGPT are all significant developments in the search industry. These advancements signal a disruption in search technology, with potential downstream impacts on marketing strategies for IT services and customers.
Three things to know today
00:00 Resilient US Economy: Q2 GDP Up, Services Thrive, and Tech Spending Expected to Rebound
03:52 Kaseya 365 Subscription Adopted by Over 4,000 MSPs in First Three Months
04:58 Search Industry Disruption: Google, Microsoft, and OpenAI Innovate Amid Revenue and Content Access Shifts
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Srini Koushik, President of Technology and Sustainability at Rackspace, discusses the changing landscape of sustainability and AI in the IT services market. Srini highlights the importance of incorporating sustainability into services in a more holistic manner, considering factors such as climate change, income inequality, and equitable AI implementation. He emphasizes the need for conscious consumer choices and selecting vendors who prioritize sustainability in their operations.
The conversation shifts to AI, with Srini outlining Rackspace's approach to responsible AI implementation through the Foundry for AI initiative. He stresses the importance of AI being symbiotic with human beings, secure, and sustainable. Srini explains how Rackspace aims to leverage its expertise in managing production workloads to help customers implement AI solutions that meet these criteria. The discussion delves into the role of partnerships in delivering AI solutions tailored to specific organizational needs.
Srini explores the potential for AI to address technical debt in organizations and drive productivity improvements. He underscores the importance of training both AI models and human users to maximize the benefits of AI tools like Microsoft Copilot. Srini envisions a future where AI enhances critical thinking skills and frees up time for individuals to focus on higher-level tasks. The episode concludes with a reflection on the evolving opportunities in the IT services market and the transformative potential of AI for businesses.
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Dave Sobel and channel expert Ryan Morris discuss the aftermath of the CrowdStrike incident and the importance of focusing on software quality in the tech industry. They emphasize the need for technology vendors to prioritize reliability, stability, security, and manageability in their products to prevent future outages and vulnerabilities. The conversation highlights the role of MSPs and channel companies in ensuring that the technology they offer is reliable and professionally supported, ultimately benefiting both the vendors and the end-users.
Ryan Morris emphasizes the importance of channel partners choosing vendors based on the quality and reliability of their products, rather than just the latest features or pricing. He stresses the need for vendors to take responsibility for the quality of their software and provide effective support to channel partners in case of issues. The discussion also touches on the significance of industry-wide initiatives like the "secure by design" pledge to promote software quality and security across the tech ecosystem.
The conversation shifts to the impact of AI on IT careers, with both Dave and Ryan expressing optimism about AI's role in enhancing human capabilities rather than replacing jobs. They discuss the importance of leveraging AI as a tool to make professionals more productive and efficient in their roles. Additionally, Dave clarifies his approach to selecting tools for an MSP business, focusing on compatibility with modern API-driven interfaces and the importance of selecting tools that align with the business's long-term goals.
The episode concludes with a preview of an upcoming interview with Srini Koushik of Rackspace, where he discusses Rackspace's AI framework and their focus on responsible AI implementation. The conversation highlights Rackspace's commitment to symbiotic, secure, and sustainable AI solutions, emphasizing the importance of responsible AI practices in the tech industry.
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We discuss the aftermath of CrowdStrike's software update crash, which cost Fortune 500 companies an estimated $5.4 billion. The update caused widespread disruptions, particularly in the aviation, healthcare, and banking sectors. CrowdStrike is working on improving their testing policies and deployment strategies to prevent similar incidents in the future. The fallout from the crash has led to investigations by the Department of Transportation and calls for congressional hearings.
Another highlight of the episode is the revelation that a North Korean threat actor infiltrated a cybersecurity firm by posing as a remote worker using a stolen identity. This incident underscores the importance of robust vetting processes and continuous security monitoring in organizations. The need for enhanced security measures to detect and prevent such attacks is emphasized, as the threat landscape continues to evolve.
The episode also delves into the concept of digital twins, virtual likenesses used for research purposes, and their potential applications in various industries. The market for digital twins is expected to grow significantly, with healthcare driving its growth. Additionally, the discussion touches on the importance of strategic AI integration and scenario planning to prepare for the future of AI technology.
Lastly, the episode explores the challenges faced by the shared responsibility model in cloud computing security. As sophisticated threats and automated attacks strain the traditional model, cloud providers are urged to take on more responsibility to protect their customers. The need for industry-wide improvements in security practices and the importance of incorporating AI into strategic planning processes are highlighted throughout the episode.
Three things to know today
00:00 CrowdStrike's Crash Costs Billions: Aviation Disruptions, Congressional Hearings, and New Testing Policies
05:51 Identity Theft and AI: How a North Korean Hacker Infiltrated a Cybersecurity Firm
06:39 Strategic AI Integration: Digital Twins, Scenario Planning, and Evolving Cloud Security Models for Future Success
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The episode begins with a discussion on a vulnerability in Microsoft's Windows Hello for Business authentication model, which has been found to be susceptible to downgrade attacks. Microsoft has released a fix for this issue to enhance security measures. Additionally, the episode highlights AT&T's decision to pay a ransom to prevent the exposure of stolen call records, shedding light on the prevalent trend of companies paying ransoms after cyber attacks.
The episode also delves into Switzerland's groundbreaking law, mandating the use of open-source software in the public sector to promote transparency and security. Furthermore, the Cybersecurity and Infrastructure Security Agency (CISA) has published a playbook for resilience planning in critical infrastructure, emphasizing the importance of enhancing security measures and minimizing the impact of cyber attacks. The episode also discusses leadership changes at CISA, with Brandon Wales stepping down as the executive director and Bridget Bean set to take over in August.
In the realm of technology, Google's reversal of its plan to drop support for third-party cookies in Chrome is highlighted, with the introduction of the Privacy Sandbox as an alternative. The episode also explores advancements in AI technology, such as OpenAI's Instruction Hierarchy technique to prevent AI models from being misled and Meta's release of LLAMA 3.1, an open-source AI model with significant parameters. The discussion touches on the growing adoption of generative AI in businesses and the importance of addressing bias and fairness in AI models.
Concluding the episode, Dave Sobel emphasizes the significance of strategic decision-making in cybersecurity, advising against paying ransoms and advocating for unique approaches like Switzerland's open-source mandate. The episode underscores the evolving landscape of technology and the need for businesses to adapt to changing trends and security measures.
Three things to know today
00:00 Cybersecurity in Focus: Windows Hello Fix, AT&T Ransom, Swiss Open-Source Law, and CISA Leadership Changes
04:51 Google Reverses Third-Party Cookie Phase-Out: What It Means
05:45 OpenAI and Meta's Latest Advances: Instruction Hierarchy, Llama 3.1, and the Business Implications
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Global IT spending is projected to surge by 7.5% in 2024, driven by increased demand for data center systems and IT services, particularly generative AI. The growth forecast highlights the sustained demand for managed services and cloud solutions, indicating a shift towards comprehensive IT management solutions offered by MSPs.
Secondly, Meta, the parent company of Facebook, is facing a regulatory showdown in the EU as it withholds its new multimodal AI model from European customers due to regulatory uncertainties. This decision reflects a broader trend among U.S. tech giants to withhold products from European markets, raising concerns about data privacy and compliance with GDPR regulations. The move underscores the challenges tech companies face in navigating complex regulatory landscapes across different regions.
Thirdly, the podcast delves into the impact of legacy tech upgrades on businesses, with the average company spending $2.9 million on maintaining and upgrading outdated systems. Legacy systems pose challenges for implementing emerging technologies like AI, impacting productivity and hindering innovation. The episode emphasizes the importance of modernization roadmaps and cloud migration strategies to help businesses transition to more agile and scalable IT infrastructures.
Lastly, the episode touches on NATO's plans to establish a new cyber defense center in Belgium to protect allied cyberspace operations. This initiative comes in response to the rise in politically motivated cyber attacks since the Russian invasion of Ukraine in 2022, highlighting the growing importance of cybersecurity in the geopolitical landscape. The establishment of the NATO Integrated Cyber Defense Center underscores the evolving nature of cyber warfare and the need for collective resilience and defense strategies in the digital age.
Three things to know today
00:00 Global IT Spending to Surge by 7.5% in 2024, Driven by Data Center Systems and IT Services
04:19 Meta's Regulatory Showdown: EU Customers Denied Access to New Multimodal AI Model
07:25 Legacy Tech Upgrades Costing Businesses Millions, Hindering AI Adoption and Productivity
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CrowdStrike released a software update that caused Windows machines to enter a boot loop, impacting around 8.5 million devices globally. The CEO of CrowdStrike issued an apology for the incident, highlighting the need for software vendors to prioritize quality and minimize flaws in their products. The aftermath of the incident raises questions about the trade-offs between efficiency and reliability in the tech industry.
The second incident discussed is the dismissal of most of the Security and Exchange Commission's lawsuit against SolarWinds. The lawsuit accused SolarWinds of concealing security weaknesses before and after a cyberattack linked to Russia. The ruling is seen as a positive development for CISOs and IT leaders facing legal scrutiny after cyber attacks, but it also raises concerns about the lack of responsibility assumed by software vendors in such cases. The episode emphasizes the need for software manufacturers to take responsibility for the reliability and security of their products.
Two things to know today
00:00 We have to talk about Friday’s Crowdstrike incident to discuss where we go from here
09:08 Judge dismisses case by SEC against SolarWinds
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Tyler Hochman, CEO of FORE Enterprise, discusses their AI workforce analytics platform that predicts employee turnover before employees themselves are aware of their intentions to leave. The technology utilizes a combination of external and internal data sources to create predictive models on both aggregate and individual levels. External data sources include census information, demographics, and economic trends, while internal data encompasses employee performance metrics like utilization and schedule adherence.
Hochman highlights the importance of data organization and structuring for effective data analytics, emphasizing that manual data structuring can be cost-effective for small-scale operations. However, as organizations grow beyond a certain size, automation becomes more efficient. The discussion also delves into the privacy considerations surrounding employee data collection, with Hochman emphasizing the need to respect employees' existing understanding of performance tracking metrics.
The conversation shifts to actionable insights derived from the predictive analytics, with Hochman identifying key factors that indicate employee turnover. For highly utilized employees, burnout, competitor risk, and upward mobility within the organization are significant predictors. In contrast, low-utilized employees may leave due to factors such as team composition, communication issues, and skills mismatch. Hochman stresses the importance of targeted intervention strategies tailored to the specific reasons driving employee turnover.
In conclusion, Hochman underscores the value of leveraging AI and machine learning techniques in data analytics pipelines to handle large volumes of data efficiently. By streamlining data acquisition, structuring, and analysis processes, organizations can gain valuable insights to optimize workforce retention strategies. The episode provides practical insights into utilizing data analytics to forecast employee turnover and implement targeted interventions for improved employee retention.
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ost Dave Sobel delves into the question of how he would start a managed services provider (MSP) today. He emphasizes the importance of not solely focusing on monthly recurring revenue but also considering other revenue sources like project work and product gross margin. Sobel highlights the need for MSPs to run efficient operations and maximize service gross margins to ensure profitability. He stresses the significance of providing valuable insights and advice to customers to enhance their businesses through technology.
Sobel introduces a new perspective on starting an MSP in 2024 by emphasizing the importance of data management and governance. He discusses the necessity of organizing and managing data effectively to reduce cyber risks, ensure compliance, and prepare for artificial intelligence integration. Sobel suggests that understanding and preparing data for analysis is crucial for empowering businesses and driving better business outcomes. He encourages leveraging existing frameworks and structures to assist customers in preparing for the future of AI.
The episode features insights from industry experts like Peter Kujawa and Yasser Ali, who discuss the importance of maximizing service gross margins and addressing data security concerns in the context of AI governance. Sobel also previews an upcoming interview with Tyler Hockman, CEO of 4Enterprise, who discusses using AI to predict employee turnover based on internal and external data sources. The episode concludes with Sobel inviting audience participation and feedback, encouraging listeners to share their thoughts on the evolving landscape of MSPs and the role of data management in driving business value.
Overall, the episode provides valuable insights into the evolving landscape of MSPs in 2024, emphasizing the importance of diversifying revenue streams, focusing on data management, and preparing for the integration of AI technologies. Sobel's discussions with industry experts and previews of upcoming interviews offer a comprehensive view of the challenges and opportunities facing MSPs today. The episode serves as a thought-provoking exploration of the key considerations for starting and growing a successful MSP in the rapidly changing technology landscape.
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Mistral launched CodeStrollMamba and MathStroll, outperforming open-source models. OpenAI released GPT-4.0 Mini, a cost-efficient AI model, while Microsoft introduced Spreadsheet LLM for spreadsheet analysis. AWS unveiled AWS AppStudio for creating enterprise applications effortlessly.
Microsoft's checkpoint cumulative updates for Windows 11 aim to deliver smaller, faster updates through periodic cumulative updates and incremental binary differentials. The change is expected to reduce the size of monthly updates significantly. The episode also discussed a bug resolution impacting Windows Update automation scripts on Windows 11 systems. Admins can expedite the fix process through Known Issue Rollback and Group Policy setup.
The episode delved into the concept of managed service as software, emphasizing AI-powered services with high margins. It explored the evolution of managed services providers (MSPs) and the need for continual innovation to meet customer expectations. The discussion extended to the challenges of governing AI in government projects, highlighting the limitations faced by state governments in controlling generative artificial intelligence.
In closing, the episode encouraged learning from failed IT projects, aligning with business strategy, and fostering a culture of continuous improvement. It also touched on the transformation of MSPs over the years and the importance of talent acquisition, automation, and regulatory compliance.
Three things to know today
00:00 AI Landscape Update: Mistral, OpenAI, Microsoft, and AWS Drive Innovation with Specialized Models
03:51 Microsoft Introduces 'Checkpoint Cumulative Updates' for Faster, Smaller Windows 11 Updates
05:29 Managed-Service-as-Software: Leveraging AI for Scalable, High-Margin Service Delivery
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We highlight the low adoption rate of enterprise-wide AI plans, with only 17% of businesses actively discussing and implementing AI strategies. The need for more robust strategic frameworks to integrate AI effectively is emphasized, as early adopters with clear plans stand to gain a competitive edge in the market.
The episode also covers updates on cybersecurity measures, with the White House urging federal agencies to request additional funding for enhancing the nation's cybersecurity defenses. The memo directs agencies to align their budget requests with the National Cyber Strategy and Implementation Plan, emphasizing the adoption of mature zero-trust architectures and minimum cybersecurity requirements for critical infrastructure sectors.
Furthermore, the U.S. Department of Labor has introduced new overtime rules impacting small businesses with salaried employees, requiring compliance with updated pay thresholds by 2025. The episode also touches on the temporary halt of net neutrality rules reinstatement by a federal appeals court, influenced by recent legal developments that may weaken the FCC's position.
Lastly, the episode delves into the market performance of Apple's Vision Pro headset, predicting a significant drop in sales and the suspension of work on a high-end model in favor of a more affordable release by 2025. Despite challenges in product sales, the Apple Vision Pro is recognized for its accessibility features benefiting users with disabilities.
Three things to know today
00:00 Only 17% of Businesses Making Enterprise-Wide AI Plans, Tata Reports
03:00 Small Businesses Must Comply with New Overtime Pay Thresholds by 2025
06:27 Apple Vision Pro Sales Flop: Future Hinges on Affordable Model Release by 2025
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New data is revealed showing the increasing prevalence of remote work among Americans, with companies embracing flexibility and hybrid work models. Unique equity grants with varying vesting schedules are becoming more common in the tech industry, offering companies a way to attract talent and save money. Additionally, a trial of a four-day workweek at a UK council showed promising results, including reduced staff turnover and improved worker mental health.
The episode also delved into recent cybersecurity incidents, such as a breach of AT&T call logs and cyber attacks on CDK Global and threats to the Paris Olympics. Despite these challenges, a survey revealed that managed services providers remain confident in their cybersecurity capabilities, with a focus on combating ransomware and malware. The importance of securing third-party integrations, enhancing cloud security, and preparing for high-profile event security was emphasized in light of these incidents.
Furthermore, advancements in AI were discussed, including the use of machine learning to predict disease risk and analyze medical data. Microsoft's Copilot AI and OneNote can now read and analyze handwritten notes, while the AI speech generator Vol-E2 can accurately reproduce human speech. These AI developments have significant implications for early intervention and prevention in healthcare, showcasing the potential of leveraging technology to improve patient outcomes.
The episode concluded by highlighting the importance of readiness and incident response planning in the face of cybersecurity threats. It emphasized the need for closer collaboration between the cybersecurity industry and managed services providers to protect small businesses effectively. The episode also encouraged audience engagement through questions and comments, inviting listeners to participate in the discussion on tech trends and developments.
Four things to know today
00:00 Remote Work Stability, Equity Flexibility, and Four-Day Workweek Benefits
04:01 AT&T Call Logs Breach, CDK Global Attack, and Paris Olympics Threats
05:36 Survey Highlights MSPs' High Cyber Confidence and Focus on Ransomware and Malware
06:44 AI Advances: Disease Prediction, Handwritten Note Analysis, and Speech Generation
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Consumers are pushing back against price hikes, leading companies like PepsiCo and Delta Airlines to consider value adjustments due to cooling inflation. Small businesses, particularly those with one to four employees, are facing revenue declines and profitability challenges, with the impending retirement of baby boomer owners expected to reshape the market in the coming years.
Secondly, Sobel delves into the skepticism surrounding generative AI, as highlighted in a research paper by Goldman Sachs. The paper questions the economic viability and transformative potential of generative AI, raising doubts about its ability to solve complex problems. Despite optimism surrounding AI, concerns about cost, reliability, and real-world applications persist, impacting investment decisions and stock market gains.
Furthermore, the episode emphasizes the importance of long-term planning and skill development in the tech industry. Data shows a trend of Mac owners holding onto their devices for longer, reflecting a shift towards sustainable hardware usage. Additionally, European tech companies are facing skill shortages in areas like artificial intelligence and cybersecurity, underscoring the need for upskilling and reskilling to ensure long-term success in AI strategies.
Lastly, Sobel advises IT service providers to focus on sustainable investments, client education, and the development of reliable and cost-effective AI solutions. Embracing hardware longevity, emphasizing high-margin services, and supplementing clients with necessary skills are key strategies for navigating industry shifts and ensuring long-term success. The episode concludes with a call to action for listeners to engage with the content, ask questions, and participate in the live show to stay informed about the evolving business of tech landscape.
Three things to know today
00:00 Inflation Cooling, Small Business Struggles, and Baby Boomer Retirements Reshape Market
04:07 Goldman Sachs, Enterprise Skepticism, and AI Hype: What’s Next for Generative AI?
06:54 Embrace Hardware Longevity: Focus on High-Margin Services and Skill Supplementation
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One of the big topics discussed on The Business of Tech is data management and its relationship to data security, particularly in the context of AI technology. The guest, Yasir Ali, founder and CEO of Polymer, shares his journey from Wall Street to founding a platform focused on data loss prevention for SaaS and AI applications. He highlights the complexity and importance of data migrations, emphasizing the need for efficient tools like Movebot to streamline the process.
Ali delves into the evolving landscape of data security, focusing on the shift towards tracking data in cloud SaaS applications and addressing potential data leakage. He emphasizes the need for organizations to adapt their security measures to protect valuable information residing within various business workflows and applications. The discussion highlights the challenges posed by the changing nature of data storage and sharing in modern cloud environments. The conversation then shifts to the role of AI in data governance and security, with Ali underscoring the significant impact of AI on data management practices. He explains how AI technology can enhance data classification, monitoring, and governance, particularly in the context of unstructured datasets and diverse data sources. The discussion underscores the critical importance of AI governance in safeguarding sensitive information and mitigating risks associated with AI adoption.
Ali concludes by emphasizing the need for organizations to understand and classify their data assets effectively to leverage AI technologies successfully. He highlights the role of managed service providers in assisting organizations with data scans, risk assessments, and data classification to enhance security and enable AI-driven solutions. The episode provides valuable insights into the intersection of data security, AI governance, and the evolving data management landscape.
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The Kaseya Future of IT survey revealed a strong emphasis on AI and cybersecurity investments among IT service providers, with China leading in generative AI adoption. The report also emphasized the importance of automation and holistic solutions in IT management, indicating a shift towards integrated approaches.
Compliance Scorecard launched a strategic alliance program aimed at enhancing cybersecurity offerings for managed services providers, providing integrated tools and services to meet compliance standards. The program, featuring notable names in the channel, aims to create additional service offerings and recurring revenue streams for providers. This initiative reflects a standard engagement plan in the industry, highlighting the importance of such programs for service providers to stay competitive and meet client needs.
The episode also discussed the evolving role of consultants into managed services providers, offering end-to-end management of core business functions to address operational challenges. The managed services market is predicted to grow significantly by 2028, driven by the need to leverage AI, address cybersecurity threats, and navigate technological changes. The rise of managed services is expected to lead to flexible engagement approaches with consultants and strategic partners.
Furthermore, the episode touched on the transformation of marketing communications in the Echoverse, emphasizing omnidirectional communication and the need for marketers to shift towards guiding messaging. The discussion also highlighted the rise of shadow SaaS and AI usage in organizations, posing security risks that need to be addressed. Additionally, the episode addressed the increasing prevalence of meetings in white-collar work and the potential role of AI tools in streamlining unnecessary meetings to enhance productivity.
Three things to know today
00:00 AI and Cybersecurity Dominate IT Investment Plans, Kaseya Survey Finds
03:01 Compliance Scorecard Launches Strategic Alliance Program
04:10 Consultants Evolve into Managed Services Providers Amid Rising Demand for Operational Solutions
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Microsoft and Apple will not have advisory roles on OpenAI's board of directors, despite their investments, as regulatory scrutiny on big tech companies increases. OpenAI faced a security breach in its internal messaging systems, raising concerns about the potential theft of AI technology by foreign adversaries. The company also addressed a security issue in its ChatGPT Mac OS app, highlighting the importance of cybersecurity in AI development.
A federal judge has delayed the implementation of the FTC's ban on non-compete agreements, siding with the U.S. Chamber of Commerce and a tax firm. This decision could impact future regulatory actions and business practices. Additionally, the U.S. Supreme Court's overturning of the Chevron Deference Doctrine challenges the Biden administration's cybersecurity regulations on critical infrastructure organizations. The episode also touches on the ongoing debate over net neutrality rules and the Republican National Committee's promise to repeal President Biden's executive order on artificial intelligence.
The episode delves into the cybersecurity challenges faced by MSPs, with a high percentage experiencing cyberattacks and unplanned expenses. A new ransomware group called Volcano Demon has emerged, utilizing phone calls for payment negotiations and intimidation. The discussion also includes vulnerabilities in Apple devices and the importance of companies like Enable signing the Secure by Design Pledge to enhance security in products and services. Google's Advanced Protection Program and its impact on high-risk users are also highlighted as a new security measure in the tech industry.
Four things to know today
00:00 No Advisory Roles for Microsoft and Apple on OpenAI's Board Despite Investments
03:38 Federal Judge Delays FTC's Noncompete Ban Implementation Amid Legal Challenge
07:54 MSPs Face Heightened Cyberattack Risks: 76% Targeted, Unplanned Expenses Rise
10:21 Volcano Demon Ransomware Utilizes Phone Calls for Payment Negotiations and Intimidation
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A market review delves into the performance of U.S. small caps in comparison to other major stock markets, highlighting the underperformance of small caps and the global recovery post-2020 crash. The discussion also touches on the recent job market data, showcasing signs of life with an unexpected increase in job postings and hiring in May, indicating a gradual and uneven recovery.
The episode further explores the shifts in the tech industry, focusing on the addition of net new jobs in June but also noting a loss of tech occupations in the economy. The rise in office vacancy rates is highlighted, attributed to permanent changes in work patterns due to the pandemic. Dave emphasizes the importance for IT service companies to reevaluate their talent retention strategies amidst the changing employment landscape, with a particular focus on providing competitive benefits and fostering a positive workplace culture.
Dave delves into the projections for the PC market growth and the impact of AI PCs, noting the slow adoption of AI capabilities in PCs and the dominance of cloud-hosted capabilities. The discussion also touches on the significant increase in cybersecurity spending expected by 2029, driven by the rising number and sophistication of cyberattacks. The episode underscores the opportunities for IT service providers to tailor security solutions for small businesses and emphasizes the importance of matching solutions to specific customer needs and budgets.
The episode concludes by highlighting the growing interest of small businesses in leveraging AI tools for sales and marketing, with a focus on the optimistic outlook for AI's role in supporting professional activities. Dave also addresses the surge in funding for AI startups in the U.S. and the concerns surrounding the industry's financial sustainability. The episode ends with a call to develop comprehensive AI integration services for small businesses and to move at an appropriate pace in adopting AI technologies to ensure sustained innovation and value creation.
Three things to know today
00:00 Market Overview: U.S. Small Caps, Job Market Dynamics, and Tech Industry Shifts
05:12 IDC Forecasts 2.6% Growth in PC Market for 2024, AI PCs to See Limited Impact
07:40 Small Business Confidence Soars: Investment and AI Integration Plans Rise
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this episode, Peter Kujawa joins Dave Sobel to discuss the recently released Service Leadership Profitability Report. The conversation delves into various aspects of profitability, comparing different business models, and highlighting trends within the industry. The report provides valuable insights for MSPs and IT service providers, especially as they gear up for year-end planning.
One key finding discussed in the episode is the correlation between customer satisfaction and financial performance. The data reveals that the highest profitability customers also tend to have the happiest customers, emphasizing the importance of quality service delivery and pricing strategies. The discussion goes deeper into analyzing the relationship between Net Promoter Scores and service gross margins, shedding light on the nuances of customer satisfaction and profitability.
Another interesting topic explored in the episode is the comparison between private equity-backed MSPs and non-private equity-backed peers. The data suggests that private equity-backed MSPs generally exhibit higher Net Promoter Scores, indicating a positive impact on performance. Additionally, the episode touches on the financial performances across different geographic regions, highlighting operational maturity levels and profitability variations.
The episode also delves into the emergence of new providers in the industry and the evolving business models within the MSP space. Insights are shared on the importance of maintaining a healthy mix of services, including managed services, project services, and transactional IT, to drive overall business success. The discussion emphasizes the need for providers to understand the opportunities presented by Best in Class performance and the implementation of hyper-automation for transformative results.
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In this podcast episode, host Dave Sobel interviews Paula Paul, the founder and distinguished engineer at Grayshore, about the importance of open source in businesses. Paula emphasizes that open source is already deeply integrated into most commercial applications, with a vast majority of software relying on open-source libraries. She highlights the need for businesses to effectively manage and secure their open-source dependencies, especially in light of recent instances where open-source has been used as an attack vector for social engineering.
Paula discusses the challenges faced by organizations in managing dependencies on open-source packages, which have significantly increased in complexity over the years. She advises businesses to become more aware of the open-source packages they rely on and to prioritize securing customer-facing assets. Paula also recommends getting involved with organizations like the OpenJS Foundation and leveraging services from companies like Tidelift and HeroDevs to support and secure open-source dependencies.
The conversation delves into the risks and benefits of using open-source software, highlighting the potential for social engineering attacks and licensing issues. Paula argues that the open-source model offers more agility and community support compared to closed-source solutions but also stresses the importance of contributing back to the open-source ecosystem. She encourages businesses to support the preservation of open source as a valuable natural resource and to align their missions with the values of the open-source community.
As the discussion turns to the intersection of AI and open source, Paula sees opportunities for leveraging AI tools to enhance open-source projects, particularly in areas like code analysis and testing. She suggests that service organizations looking to engage with open source should explore projects within foundations like the OpenJS Foundation, Finos, and CNCF. Paula emphasizes the importance of human expertise in cybersecurity and the need for continuous monitoring and rapid response in today's threat landscape.
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A special episode of Dark Rhino's Security Confidential featured Dave Sobel, a well-known figure in the virtualization world and host of the Business of Tech podcast. In the freewheeling conversation, Dave shared insights on the status of security, the balance between interesting and boring aspects of the industry, and his thoughts on the willingness to pay for security. His daily podcast focuses on providing IT services companies with insights and analysis to help them navigate the ever-changing technology landscape.
Dave's background in computer science and entrepreneurship provided a unique perspective on the importance of understanding the "why" behind considering a shift to entrepreneurship. He emphasized the need to assess risk tolerance, family dependencies, and the value proposition before making the leap. By delving into the complexities of entrepreneurship, Dave highlighted the significance of finding a niche, delivering high value, and understanding the market dynamics to succeed in the business world.
The conversation also touched on the evolving trends in the tech industry, particularly the rise of AI and the ethical considerations surrounding its implementation. Dave emphasized the need for service providers to guide customers on the ethical use of AI and navigate issues like data privacy, bias, and copyright management. Additionally, the discussion explored the intersection of cybersecurity, user behavior, and the need for regulatory frameworks to address the challenges faced by businesses and individuals in the digital landscape.
As the conversation delved into the realm of offensive cybersecurity and the potential implications of hackback strategies, Dave underscored the importance of a feedback loop between private businesses and government entities to define rules of engagement. Dave highlighted the need for continuous adaptation and innovation in the ever-evolving tech landscape by advocating for open conversations and a collaborative approach to cybersecurity challenges. Overall, the episode provided valuable insights into the intersection of technology, business, and security, offering a thought-provoking perspective on navigating the complexities of the digital world.
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Nearly half of Americans still use third-party antivirus software despite built-in security features in mainstream operating systems. The reasons for this choice include fear of malware, privacy concerns, and online shopping security. Additionally, there is a growing fear of losing cryptocurrency, especially among older age groups. The episode also highlights the issue of freelancers on Fiverr offering access to personal data tools, raising concerns about privacy and content moderation.
The episode delves into the launch of Ninja One's global channel partner program, aimed at driving partner growth through training, support, and marketing resources. Ingram Micro's AI services in Australia and New Zealand are also discussed, focusing on enhancing AI capabilities and providing workshops and guidance to small and medium-sized businesses. The importance of leveraging vendor programs and understanding vendor neutrality in healthcare MSPs is emphasized, along with a cost-saving analysis for managing contingent workforces in-house.
Dave Sobel explores the challenges and barriers organizations face when implementing AI and automation strategies, such as data quality, technical challenges, and cultural change. The episode also touches on the implications of generative AI technology, with experts raising concerns about its impact on industries, job security, creativity, and content quality. The importance of considering user needs and intended functionality when designing generative AI applications is highlighted, emphasizing the need for a tailored approach based on specific use cases.
As the episode wraps up, Dave Sobel provides a preview of upcoming content, including a feed drop of his appearance on Dark Rhino Security Confidential, discussions on open source AI and cybersecurity, and an interview on the Service Leadership Profitability Report. Listeners are encouraged to share the show with colleagues and stay tuned for future episodes covering a range of tech topics.
Three things to know today
00:00 From Malware Fears to Privacy Concerns: Why Americans Choose Third-Party Antivirus
03:38 NinjaOne's Partner Growth and Ingram Micro's AI Services
04:46 Understanding Vendor Neutrality in Healthcare MSPs: A Cost-Saving Analysis
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The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has indicated there will be no ban on ransomware payments. Director Jen Easterly emphasized the importance of reporting cyber incidents and promoting secure design practices to combat cyber threats effectively.
The episode also delves into a breach experienced by TeamViewer, attributed to Russian state-affiliated threat actors. Despite the breach being contained within TeamViewer's corporate systems, the incident underscores the ongoing cybersecurity challenges faced by organizations. Additionally, a survey by Sophos reveals that while many companies have strengthened their cyber defenses to qualify for insurance coverage, there remains uncertainty among respondents regarding the extent of coverage, particularly concerning ransom payments and income loss.
The podcast highlights the U.S. Supreme Court's decision to overturn the Chevron Deference Doctrine, impacting regulatory oversight and agency power. This ruling is seen as a victory for opponents of big government and will shift more responsibility onto Congress to address policy issues through new laws. Furthermore, a new Senate bill aims to assist small businesses in leveraging AI by providing training resources, signaling a potential avenue for businesses to explore the benefits of artificial intelligence technology.
In the tech realm, analyst Ming-Chi Kuo predicts that Apple will commence mass production of AirPods with camera modules by 2026. These AirPods are expected to integrate infrared camera technology for enhanced spatial audio and potential in-air gesture control. Apple's expansion of its repair tool and commitment to device longevity through software support are also highlighted, reflecting the company's focus on customer service and product sustainability in the evolving tech landscape.
Three things to know today
00:00 CISA's Jen Easterly: No Ban on Ransomware Payments, Focus on Reporting and Design Security
03:29 Supreme Court’s Chevron Decision: Long-Term Impacts on Regulatory Landscape
05:01 Apple to Begin Mass Production of AirPods with Cameras by 2026?
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The episode highlights the growing price sensitivity among consumers, leading businesses to lower prices and focus on providing value to customers. IT leaders are facing an increase in high-priority digital incidents, impacting customer trust and revenue streams. Medium-sized enterprises are turning to IT resellers for strategic advice on embracing digital services and AI to stay competitive in the market.
The episode also delves into the challenges posed by labor scarcity in the economy of the 2020s, with implications for corporate strategy and growth. Businesses are urged to find ways to maintain output with fewer workers amidst persistent labor shortages. The discussion emphasizes the importance of automating incident response and work processes to reduce costs and improve productivity. Retention of employees is highlighted as crucial, with a focus on enhancing job satisfaction to reduce churn and expenses.
OpenAI's success in generating revenue from chatbots surpassing Microsoft's earnings is explored, shedding light on the competitive landscape in the AI market. The episode also touches on Google Translate's significant expansion of language support using AI technology, showcasing the practical outcomes of AI advancements. Insights from a Gartner poll on AI leadership within organizations underscore the importance of assigning responsibility for AI initiatives to drive value and address multidisciplinary challenges effectively.
In conclusion, the episode emphasizes the value of core IT services in providing guidance and support to customers navigating the evolving tech landscape. The discussion underscores the need for businesses to focus on driving revenue with IT, automating work processes, and enhancing employee satisfaction to mitigate the impact of labor shortages. The evolving role of AI in business operations and the importance of strategic AI leadership are highlighted as key factors for success in the rapidly changing tech industry.
Three things to know today
00:00 Navigating Price Sensitivity: The Value of IT Services in Cost-Conscious Markets
05:00 Expanding Global Reach: Google Translate Adds 110 Languages Using AI
07:48 Why Assigning AI Responsibility Matters: Insights from Gartner's Poll
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Paul Ongioni, a seasoned tech professional, transitioned from software development to business ownership by launching the first Nerds to Go franchise in Chicago. With a focus on managed services and computer repair, Nerds to Go offers services to both residential and business clients. Paul's motivation stemmed from a desire to work for himself and leverage his 15 years of experience in health tech to provide specialized MSP services to healthcare organizations. He highlighted the importance of cybersecurity, noting the increasing threats faced by small businesses and the need for education and protection.
As a new franchise owner, Paul shared insights into the responsibilities and benefits of operating under the Nerds to Go brand. While maintaining independence in day-to-day operations and pricing, he highlighted the support and resources provided by the franchise network, including vendor relationships and expert advice. Paul emphasized the significance of cybersecurity as a growth opportunity in the MSP space, given the rising threats and the lack of adequate protection in many organizations. He also acknowledged the potential for AI but expressed uncertainty about its future role in managed services.
In his role as a franchise owner, Paul discussed the importance of offering comprehensive cybersecurity solutions to clients, including outsourced monitoring and enterprise-level protection. By educating organizations on the importance of cybersecurity and providing tailored solutions, Paul aims to help businesses safeguard against cyber threats. Looking ahead, Paul sees cybersecurity as a key focus for growth in the MSP industry, emphasizing the need for continuous protection and proactive measures to mitigate risks. As he navigates the evolving landscape of technology and security, Paul remains committed to delivering top-notch services under the Nerds to Go brand.
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Dave Sobel is joined by Rich Freeman from Channelholifc to discuss the latest trends in the tech industry. The episode delves into the fluctuating premiums of cyber insurance policies, with a decline in premiums attributed to various factors such as favorable underwriting results and increased caution in risk selection. The conversation also explores the evolving landscape of self-service platforms in the MSP industry, with a focus on Pax8's new marketplace and the concept of self-serve storefront functionality.
Rich Freeman shares insights from his recent conversations with industry experts, highlighting the spectrum of approaches towards AI and automation among MSP platform companies. From Atera's aggressive push towards automated ticket resolution to Kaseya and N-Able's more deliberate and cautious strategies, the discussion sheds light on the varying approaches to incorporating AI into managed services. The episode also touches on the importance of data management and the value of being strategic and deliberate in leveraging data to drive business outcomes.
Additionally, the episode previews an interview with Yusuf Khan, the head of data science at Constellation, where the focus is on the surge in research and funding directed towards utilizing data effectively. Khan emphasizes the importance of being smart with data, understanding its value, and contextualizing it to specific industries to enhance decision-making and drive better outcomes.
The episode concludes with a call to action for listeners to share the show with others and support the content through Patreon, highlighting the impact of additional listeners in sustaining the delivery of valuable content in the tech industry.
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Introducing Forrester's list of the top 10 emerging technologies for 2024. These technologies include generative AI, IoT security, and quantum security, emphasizing the need to align security strategies with business challenges for collaboration and recognition of the value of Chief Information Security Officers (CISOs) at the highest levels.
The episode also delves into the challenges faced by CISOs, with 92% experiencing tensions with their CEO and other executives. Despite 59% of CISOs considering themselves as business enablers, there is a disconnect in recognizing the CISO's role in driving innovation. The discussion underscores the importance of integrating security considerations into early business planning and innovation processes to ensure successful outcomes and economic efficiency.
Furthermore, the episode explores the significance of Single Sign-On (SSO) for small businesses in enhancing security and streamlining login processes. Recommendations from the Cybersecurity and Infrastructure Security Agency (CISA) include providing flexible seat thresholds, tailored solutions, and improved support materials to facilitate SSO implementation. The episode also touches on the impact of cyber insurance on improving defenses and the growing importance of cloud security measures.
Lastly, the episode delves into the evolving role of AI in various industries, such as property management and copywriting. While AI chatbots offer efficiency gains, concerns about job displacement, bias, and the quality of interactions arise. The discussion emphasizes the need for strategic approaches that balance automation with human oversight to leverage the benefits of AI while addressing its limitations. Overall, the episode provides insights on the evolving landscape of technology, security, and AI integration in businesses.
Three things to know today
00:00 Forrester and Netskope Highlight the Importance of Security in Business Innovation
03:08 SSO and Cybersecurity: Insights from CISA and Sophos on SMB Security
05:41 AI’s Role in Business: Leveraging Efficiency with Human Oversight for Positive Outcomes
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Consulting firms like Boston Consulting Group and IBM are thriving due to the high demand for generative AI expertise. These firms are experiencing growth in sales and hiring as businesses seek guidance on implementing generative AI technologies. The episode also discussed how AI is impacting freelancers, with some benefiting in fields like data science while others face job security risks in tasks that can be automated. The potential risks of hollowing out the workforce with generative AI automation were also emphasized.
Secondly, the episode delved into the Windows on ARM experience, noting improvements in app compatibility but challenges in gaming and device issues. The discussion highlighted the importance of real-world performance for businesses, especially in SMBs, and the promising future for Windows on ARM with more ARM64 native apps expected. The rapid pace of improvement in app compatibility was seen as a positive sign for the platform's adoption.
The episode then shifted focus to the IT Leadership Diversity Report, revealing persistent gender and racial gaps in IT leadership roles. The data showed a lack of diversity, with a high percentage of white and male IT leaders. Despite some small improvements in representation, there was a call for companies to foster inclusive and equitable workspaces that reflect diverse communities. The importance of diversity and inclusion in driving business success was emphasized.
Lastly, the episode discussed public support for diversity, equity, and inclusion programs in companies, contrasting with the political backlash and scaling back of such programs. While support for specific initiatives like internships for underrepresented groups was high, financial incentives for achieving diversity goals were unpopular. The episode underscored the need for companies to embed diversity and inclusion into their core values and practices, focusing on results rather than high-profile branding.
Three things to know today
00:00 Consulting Firms Thrive as Demand for Generative AI Expertise Soars
05:17 Windows on Arm: Native App Support Expands, but Gaming and Device Issues Persist
06:23 The IT Leadership Diversity Report Reveals Persistent Gender and Racial Gaps
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In this podcast episode, Dave Sobel discusses three key topics related to AI adoption and technology trends in the business world. The episode begins by highlighting the increasing embrace of AI by small and medium-sized businesses (SMBs), with 94% of SMBs planning to incorporate AI into their operations in the current year. Additionally, NTT Data's Infrastructure Lifecycle Management Report reveals that 80% of global organizations view outdated technology as a hindrance to innovation, emphasizing the importance of consistent technology infrastructure management.
The episode delves into the challenges faced by organizations in maintaining their technology infrastructure, with a focus on project management, workflow automation, system integrations, and talent acquisition. Despite these challenges, a study by Jitterbit shows that office workers have a positive outlook on working with AI, viewing it as an opportunity for new skills and professional growth. The report indicates that 85% of office workers expect AI to enhance their roles and professional skills, dispelling fears of AI replacing human efforts.
Furthermore, the episode discusses the barriers to wider adoption of AI tools by U.S. companies, such as uncertainty about their value and a lack of internal expertise. It emphasizes the need for CEOs to take ownership of AI implementation and understand its potential contributions to revenue and productivity. The podcast also highlights recent developments by tech giants like HPE, Apple, and Microsoft in the AI space, including the launch of new AI channel programs, core machine learning models, and vision foundation models.
Lastly, the episode touches upon the Electronic Privacy Information Center's AI Legislation Scorecard, which evaluates the strength of state and federal AI legislation in promoting responsible AI use. The scorecard emphasizes the importance of strong privacy laws and enforcement mechanisms to mitigate AI risks. It suggests that organizations can use the scorecard to assess their AI practices and policies, aligning them with responsible AI standards. Overall, the episode underscores the significance of AI adoption, technology infrastructure management, and regulatory compliance in shaping the future of business technology
Three things to know today
00:00 SMBs Embrace AI, NTT DATA on Outdated Tech, and Office Workers' Positive AI Outlook
05:08 From AI Channel Programs to Advanced Vision Models: Key Developments by HPE, Apple, and Microsoft
07:30 EPIC's AI Legislation Scorecard: A Tool for Evaluating Responsible AI Standards
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In this episode of the podcast, Dave Sobel discusses key developments in the tech industry. He highlights a study revealing the risks associated with improper off-boarding in businesses, emphasizing the importance of automating SaaS security to mitigate potential data breaches and insider threats. The podcast also covers the increasing adoption of AI-led security services by managed service providers and the identification of risky connected devices across various industries.
The episode delves into the regulatory challenges faced by Apple in the EU, particularly related to the Digital Markets Act, which could impact the availability of upcoming features in the region. Additionally, the podcast touches on how frustrated users are turning to small claims court to address customer support issues with Meta, showcasing a growing trend of seeking legal recourse for tech companies' shortcomings in customer service.
Sobel discusses the U.S. government's lawsuit against Adobe for alleged deceptive practices in subscription services, shedding light on the regulatory scrutiny faced by tech companies. The episode also explores initiatives by organizations like the National Institute of Standards and Technology and the Cybersecurity and Infrastructure Security Agency to enhance data security and collaboration in the cybersecurity space, emphasizing the importance of zero-trust architectures and incident response coordination.
The podcast concludes by highlighting the introduction of automated remediation capabilities for Google Workspace by SAS Alerts and the implementation of FIDO2 passkeys by Amazon Web Services for enhanced account security. Dave Sobel underscores the significance of investing in SaaS security and adopting multi-factor authentication measures to mitigate cybersecurity risks in the evolving tech landscape.
Four things to know today
00:00 Study Reveals 63% of Businesses at Risk from Improper Offboarding: Automation in SaaS Security Essential
03:58 Apple Faces EU Regulatory Hurdles with New AI Features and App Store Policies Under DMA
07:10 NIST, FCC, and CISA Lead Regulatory and Security Initiatives to Strengthen Cybersecurity and Digital Identity
10:22 SaaS Alerts Enhances MSP Capabilities with Automated Remediation for Google Workspace Security
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In the podcast episode, Dave Sobel provides an overview of the current economic landscape, highlighting the impact of tech stocks on the S&P 500 performance and the slowdown in U.S. consumer spending growth. The data suggests a potential cool-down in the economy, signaling challenges ahead for businesses, particularly small and medium-sized enterprises (SMEs). The focus on consumer spending trends serves as a critical indicator for businesses to monitor, as it could reflect reduced consumer confidence and spending power.
The episode delves into the key drivers of technology spending in 2025, emphasizing the increasing prioritization of SaaS security and AI-driven personalization strategies by organizations. Despite economic instability, companies are investing in SaaS security to mitigate security risks and enhance visibility into their applications. Additionally, the adoption of AI for predictive personalization is seen as a competitive advantage, with a shift towards more proactive customer engagement strategies.
The discussion extends to the shifting labor market dynamics, with insights on the challenges and opportunities for tech professionals. While there is a decline in software development job opportunities post-pandemic, there is a growing demand for cybersecurity professionals, highlighting a significant shortage in the industry. The data underscores the importance of strategic investments in talent acquisition and retention, particularly in cybersecurity and supporting new graduates, to ensure long-term success in the evolving job market.
The episode also touches on workplace trends, such as the impact of remote work preferences on employee engagement and satisfaction. Research indicates that a blend of autonomy and in-person workdays can foster better workplace connections and employee satisfaction. Furthermore, the discussion on employee disengagement in virtual meetings underscores the need for organizations to reassess the effectiveness of their communication strategies and meeting practices to maintain employee morale and productivity.
Three things to know today
00:00 U.S. Consumer Spending Growth Slows: Implications for SMBs and the Broader Economy
03:34 SaaS Security and AI Personalization: Key Drivers of Tech Spending in 2025
06:34 Navigating the Shifting Labor Market: Opportunities in Cybersecurity and Talent Retention Strategies
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I trends are currently focused on productizing AI and leveraging technology to enhance solutions. Yusuf Khan, the head of data science at Constellation, highlighted in a podcast episode the significant increase in research and funding directed towards this trend. This surge is evident in the industry through a rise in AI-related content and discussions on platforms like LinkedIn.
Companies are increasingly integrating AI technologies into their solutions to boost efficiency, productivity, and customer value. The evolution of AI technologies and the solutions built around them aim to better incorporate AI into existing products. For instance, Constellation is exploring ways to embed AI technologies into their core products to offer additional value to their customers.
The podcast episode also stressed the importance of reassessing businesses and industries to determine the suitability of AI. Technologies like ChatGPT and large language models have made AI systems more accessible, enabling process automation and operational streamlining. By utilizing these technologies, companies can automate tasks that would otherwise require manual intervention, leading to increased efficiency and productivity.
In conclusion, current AI trends revolve around the productization of AI and the integration of AI technologies to enhance business solutions. Companies are customizing AI models to fit their product ecosystems, ultimately improving efficiency, productivity, and customer value. As AI continues to advance, businesses must adapt and leverage these technologies to remain competitive in the market.
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Host Dave Sobel discusses the U.S. ban on cybersecurity vendor Kaspersky due to national security risks. The ban prohibits new agreements with U.S. persons and restricts antivirus updates and operations in American IT systems. This decision prompts organizations to reevaluate their security software choices and emphasizes the importance of trust and due diligence in vendor selection.
The episode also covers various tech updates, including Pure Storage's new capabilities, Splunk's expanded AI Assistant features, Google's acquisition of Cameo for virtualized Windows app support, and Microsoft's acknowledgment of issues with Windows 11 Pro to Enterprise upgrades. These updates reflect the ongoing advancements and challenges in the tech industry, particularly in storage, AI integration, and operating system upgrades.
Additionally, the podcast delves into the emergence of AI-powered solutions in accounting platforms, such as Zero's Just Ask Zero (JAXX), and Kaseya's TruePeer Emerge program tailored for small MSPs. These developments highlight the growing trend of leveraging AI for enhanced business operations and scalability, catering to the specific needs of smaller businesses and MSPs looking to grow their services and profitability.
The episode concludes with a discussion on the role of AI in addressing customer service challenges, the importance of domain expertise in maximizing AI effectiveness, and the global efforts to prevent American AI domination. These insights underscore the significance of balancing technology with human expertise in cybersecurity and business processes, emphasizing the need for strategic AI implementation and localization to reflect diverse language, political, and cultural contexts.
Three things to know today
00:00 U.S. Bans Kaspersky Products Citing National Security Risks, Effective September 2024
02:44 Pure Storage, Splunk, Google, Microsoft, Zero, and Kaseya
06:31 AI and Automation: The Need for a Customer-Centric Approach in Technology Integration
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In this episode of the podcast, Dave Sobel discusses the challenges companies face in successfully implementing AI projects. Only 10% of companies are scaling generative AI projects, with barriers such as demonstrating value and talent shortage hindering progress. Accenture's study emphasizes the importance of reinvention to unlock AI's potential, highlighting the need for organizations to transform, invest in talent, and embrace new ways of working.
The episode also touches on the impact of AI on the workforce, with a report revealing that 55% of employers plan to increase headcount due to AI adoption. However, challenges such as a lack of skills in the workforce pose obstacles to AI adoption. The discussion emphasizes the importance of data quality, availability, and integration for successful AI implementation, regardless of whether companies are implementing AI-based products.
Dave Sobel delves into recent developments in the tech industry, including KPMG's AI Impact Initiative to empower nonprofits with AI technology and skills-based volunteering. Enable's pledge on responsible AI use and White Castle's adoption of voice AI for drive-thru orders are also highlighted. The episode covers various partnerships and initiatives in the tech space, showcasing the industry's focus on innovation and responsible AI deployment.
The episode concludes with a discussion on the evolving workplace dynamics, as Dell employees opt to remain remote despite potential promotions. The reliance on activity-based surveillance tools and the tension between management preferences and employee desires for remote work are explored. The importance of emphasizing results over activity and respecting employee preferences for remote work to build a motivated and productive workforce is highlighted.
Four things to know today
00:00 Only 10% of Companies Successfully Scaling Generative AI Projects, McKinsey Finds
04:23 KPMG and N-able Lead AI Initiatives with Focus on Empowerment and Responsibility
06:29 Huntress Secures Major Investment: What It Means for the Managed Security Landscape
09:01 The Pitfalls of Activity-Based Surveillance: Wells Fargo's Firings Spark Debate
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Dave Sobel discusses three key topics related to AI and its impact on various sectors. The episode begins by highlighting Deloitte's AI report, which emphasizes the importance of talent strategy in addressing potential job displacement caused by AI advancements. The report suggests that generative AI will redefine jobs rather than replace them, underlining the need for upskilling and reskilling among employees to prepare for the evolving landscape.
The episode also delves into positive AI stories, such as the Biden administration showcasing AI's potential in government services and the effectiveness of OpenAI's GPT-4 in analyzing financial statements. However, it also touches on negative instances, like McDonald's removing AI-powered order taker technology due to reliability issues and the high rate of false outputs in AI legal research tools. These examples underscore the importance of reliability, accuracy, and transparency in AI applications.
Furthermore, the episode discusses the challenges faced by business leaders in understanding and implementing generative AI, as highlighted in research by Pegasystems. IT professionals express a strong desire to adopt AI technology but cite concerns about data quality, infrastructure readiness, and security. The need for government regulation, ethics, data privacy, and compliance policies is emphasized to ensure successful and secure AI adoption.
In conclusion, the episode emphasizes the importance of human-AI collaboration, with AI complementing rather than replacing human expertise. It underscores the need for IT service providers to prioritize thorough testing, continuous improvement, and addressing foundational issues like data quality and infrastructure readiness to facilitate successful AI adoption.
Three things to know today
00:00 Deloitte AI Report: Generative AI to Redefine Jobs, Highlights Importance of Talent Strategy
03:26 AI in Government Services: Biden Administration Highlights Benefits in Education, Healthcare, and More
05:31 McDonald's Pulls AI Order Takers from Drive-Thrus After Viral Failures Highlight Reliability Issues
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Host Dave Sobel discusses key trends and developments in the IT market. The episode highlights the cooling inflation in the U.S., with the Consumer Price Index remaining unchanged for the second consecutive month. Despite concerns such as rental prices and geopolitical factors, the IT market is projected to grow, driven by artificial intelligence and other catalysts. CEOs are recognizing the need for business model changes to stay competitive, with a focus on AI adoption and reinvention initiatives.
Small and mid-sized businesses are increasingly relying on resellers and service providers to support their artificial intelligence projects, facing challenges such as infrastructure limitations and security risks. The podcast also delves into the evolving landscape of the channel industry, with trends like cybersecurity, millennial buyer behavior, and the rise of marketplaces shaping the future. The importance of understanding these trends and adapting services to include enhanced security measures is emphasized for IT service providers.
The episode further explores the impact of private equity firms buying out poorly performing IPOs, offering opportunities for shareholders and CEOs. Small businesses are shown to be increasingly concerned about payment fraud and cybersecurity threats, necessitating the dedication of resources to prevent unauthorized transactions and attacks. Additionally, the real estate market presents opportunities for new businesses to secure commercial spaces at discounted prices, potentially requiring IT infrastructure setup and cybersecurity measures for tenants moving into vacant spaces.
Microsoft's handling of reported security flaws and the subsequent criticism regarding the SolarWinds attack are discussed in detail. The company faced questioning from the House Homeland Security Committee, leading to a shift in prioritizing security over artificial intelligence. Microsoft's decision to tie executive bonuses to security performance aims to drive significant culture changes toward security and ensure buy-in from business leaders. The importance of transparency, proactive security measures, and timely communication in maintaining trust with clients is highlighted for IT providers.
Three things to know today
00:00 IT Market on the Rise: Cooling Inflation and AI Drive Positive Projections for 2024
04:15 Rising Payment Fraud Concerns Among Small Businesses: KeyBank’s 2024 Survey Findings
06:27 ProPublica Report: Microsoft Ignored Warnings About Critical Vulnerability Exploited in SolarWinds Attack
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In this podcast episode, Petra Molnar, a lawyer and anthropologist specializing in border technologies, emphasized the critical point that technology is far from neutral. She highlighted how technology mirrors and perpetuates power dynamics in society, underscoring the significant impacts it can have on individuals if not carefully considered during the innovation process. This concept is essential to grasp as it illuminates the broader implications of technological advancements on society.
Replication of Power
Power Imbalance: Technology often mirrors and reinforces existing power imbalances within society. Those with more resources and influence can shape the development and deployment of technology, potentially leading to biases and discriminatory outcomes.
Impact on Marginalized Groups: The replication of power dynamics in technology can disproportionately affect marginalized groups, such as refugees, migrants, and individuals facing legal proceedings. These vulnerable populations may bear the brunt of technological solutions that prioritize control and surveillance over human rights and dignity.
Considerations for Innovation
Ethical Frameworks: Molnar suggested that considering ethical frameworks is a starting point for technologists. However, she cautioned that ethics alone may not be sufficient to address the complex societal implications of technology.
Regulation and Governance: While ethics provide a moral compass, regulatory frameworks are necessary to enforce accountability and ensure that technology serves the common good. Molnar highlighted the importance of robust regulations tailored to specific contexts to address the real-world impacts of technology.
Collaboration and Multidisciplinary Approach
Inclusive Innovation: Molnar stressed the need for collaboration between different disciplines and lived experiences in the innovation process. By engaging with diverse perspectives, including those directly impacted by technology, technologists can gain a deeper understanding of the potential consequences of their innovations.
Human-Centered Design: Taking a human-centered approach to technology development involves prioritizing the well-being and rights of individuals over technological advancement. By centering the needs and experiences of users, technologists can create solutions that empower and benefit society as a whole.
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In this episode of the Business of Tech Lounge, host Dave Sobel is joined by Seth Robinson, Vice President of Industry Research at CompTIA, to discuss the value of artificial intelligence (AI) for providers. They delve into the importance of understanding AI as a layer within business solutions rather than a standalone product. The conversation highlights the need for providers to focus on guiding clients through the integration of AI into their existing workflows, emphasizing the importance of data management and client consultation.
Robinson and Sobel explore the concept of strategic IT and the shift towards investing in applications rather than computing platforms. They stress the significance of building a foundation for technology evaluation and adopting a continuous improvement mindset. The discussion touches on the challenges faced by managed service providers in balancing standardization with the need for flexibility and adaptation in the rapidly evolving AI landscape.
The conversation also delves into the role of governance in AI implementation, emphasizing the need for guiding principles and ethical considerations in utilizing AI technologies. Robinson and Sobel highlight the importance of transparency and accountability in AI usage, particularly in data analysis and decision-making processes. They underscore the value of communication and consultation in helping clients navigate the complexities of AI integration and maximize the benefits of emerging technologies.
The episode concludes with a preview of an upcoming interview with Petra Molinar, a lawyer and anthropologist specializing in border technologies. The interview explores the ethical implications of AI-driven technology in migration and the importance of considering real-world impacts when innovating. The discussion underscores the need for thoughtful governance and ethical frameworks in leveraging AI technologies to ensure responsible and impactful use in various industries.
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In this episode of the podcast, host Dave Sobel discusses significant developments in the tech industry. Microsoft's Recall AI feature for Copilot Plus PCs has been delayed to address privacy and security concerns raised by privacy advocates and security experts. The delay indicates Microsoft's commitment to ensuring high standards of quality and security before making the feature available to users. A comparison is drawn between Microsoft's data recording approach and Apple's context-aware data handling strategy, highlighting a strategic difference that could influence market preferences.
The episode also covers Kaseya DattoCon Europe, where Kaseya introduced new initiatives such as Kaseya 365 and partner programs aimed at empowering MSPs and enhancing cyber insurance coverage. The event showcased Kaseya's commitment to supporting its partners and driving growth in the MSP market. Additionally, the partnership between Spectra and Ingram Micro to enhance cyber insurance solutions and cyber resilience warranties was discussed, emphasizing the importance of collaboration in strengthening cybersecurity measures.
Dave Sobel delves into VMware's $600 million revenue decline following Broadcom's transition to a subscription model, highlighting the challenges faced during major business model transitions. The revenue drop underscores the shift towards subscription licensing for long-term stability and growth, despite short-term revenue impacts. The episode also explores Apple's AI strategy, client-oriented IT approaches, and Google's innovative traffic solutions, providing insights into key developments shaping the tech industry.
In the segment on big ideas, the episode discusses Apple's focus on personalization and performance in AI, the importance of client-oriented IT practices for improving customer service, and Google's green light product for optimizing traffic flow. The discussions offer valuable insights into the evolving landscape of technology and the strategic considerations that tech companies and IT professionals need to address. The episode concludes with a preview of upcoming episodes featuring discussions on AI strategy, customer relationships, and technology at the border, providing a glimpse into the diverse topics covered in the Business of Tech podcast.
Four things to know today
00:00 Microsoft's Recall AI Delayed for Copilot Plus PCs, Highlights Privacy and Security Challenges
01:57 Kaseya DattoCon Europe: Kaseya 365 Growth, New Partner Initiatives, and Cyber Insurance Enhancements
06:20 VMware Sees $600 Million Revenue Decline Amid Broadcom’s Transition to Subscription Model
07:49 Weekend Reads: Apple’s AI Strategy, Client-Oriented IT, and Google’s Traffic Solutions
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In the podcast episode, host Dave Sobel covers key highlights from the PAX 8 BEYOND conference. The conference showcased Pax8's achievements, including surpassing $2 billion in annual recurring revenue and unveiling updates to their platform. Pax8 is focusing on leveraging AI to empower partners in tapping into the global economy, with new features like Opportunity Explorer and Storefronts being introduced to enhance the partner experience.
The episode delves into various tech updates, such as Synchro's AI ticketing solution for MSPs, Acronis XDR security platform, and Bitdefender's Ultimate Small Business Security suite. These innovations aim to streamline operations, enhance cybersecurity, and provide comprehensive protection for small businesses. Additionally, Compliance Scorecard and CloudRadial Portal 365 introduce advanced tools to improve compliance management and client experience, respectively.
Broadcom's revenue forecast increase and VMware Cloud on AWS license changes are also discussed. Broadcom's strategic moves, including a stock split and altered VMware licenses, reflect the company's focus on advanced networking chips and cloud services
Three things to know today:
00:00 Pax8 Beyond Conference Highlights: $2 Billion Revenue Milestone, AI-Driven Platform Updates, and New Security Program
03:41 Syncro's AI Ticketing, Acronis XDR, Bitdefender's Small Business Security, Compliance Scorecard Updates, CloudRadial's Portal, and Microsoft's GPT Builder Retirement
07:41 Broadcom Increases 2024 Revenue Forecast, Announces Stock Split, and Changes VMware Cloud on AWS Licenses
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In the podcast episode, Dave Sobel delves deep into Apple's WWDC event, highlighting key announcements and advancements in AI technology. Apple introduced Apple Intelligence, an AI system for their devices, showcasing practical and familiar features like Siri upgrades and integration with OpenAI's Chat GPT. The event also unveiled new AI features across various Apple platforms, emphasizing a user-friendly and personalized approach to AI technology. Notably, the introduction of a calculator app for the iPad received a significant cheer from the audience, showcasing the importance of user-centric features.
One of the most intriguing aspects discussed in the episode is Apple's Private Cloud Compute, a privacy-centric AI processing system designed to ensure data privacy and security. The innovative architecture of PCC utilizes Apple Silicon servers with advanced security measures like Secure Enclave and Secure Boot, emphasizing data protection and transparency. The episode highlights how Apple's approach to AI technology differs from other tech giants, focusing on privacy and user empowerment. The integration of PCC with Apple Intelligence showcases a thoughtful solution built around privacy and security.
Dave emphasizes the significance of Apple's AI strategy, which seamlessly integrates AI technology into the operating system, making it accessible to all Apple users without additional fees. The episode underscores the role of IT service providers in understanding and leveraging AI features for their customers, emphasizing the importance of advice, guidance, and consulting work in implementing AI technology effectively. Apple's responsible AI principles, focusing on user empowerment, representation, design, and privacy, set a high standard for AI development and transparency, serving as a valuable case study for providers working with customers.
In conclusion, the episode highlights the evolving landscape of AI technology and the importance of privacy and user-centric design in AI development. Dave encourages IT service providers to prepare for the integration of Apple's AI technology into their services, emphasizing the need for readiness and understanding of AI features for customer engagement. The episode provides insights into Apple's innovative approach to AI technology and the implications for the tech industry, setting a benchmark for responsible AI development and user privacy.
Three things to know today.
00:00 Apple’s WWDC 2024 Announcements
04:38 A look at Apple’s Private Cloud Compute
07:17 Apple’s AI Framework, and what providers can learn.
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The Ticketmaster breach is linked to Snowflake, putting 400 companies at risk. Snowflake warns customers about hackers targeting accounts without multi-factor authentication, potentially connected to the Ticketmaster breach. The threat actor responsible aims to blackmail Snowflake for $20 million, highlighting the importance of MFA in cybersecurity.
Microsoft responds to concerns about their Recall feature, which captures user activity on AI-powered PCs. Cybersecurity expert discovers potential security flaws, prompting Microsoft to update the feature for improved security and privacy controls. Users will now need to opt-in and prove their presence via Windows Hello to use the recall feature, emphasizing the importance of strict access control measures.
Broadcom's acquisition of VMware raises concerns among IT workers at North American VMware customers. Despite worries about price hikes and disruption to IT strategy, most customers plan to stay with VMware due to its embedded nature in their infrastructures. However, Stormagic is launching a new hyper-converged infrastructure solution, SVHCI, as an alternative to VMware for edge and SMB environments, offering cost savings and high availability.
Research from Gartner reveals that executives and employees are hesitant about return-to-office mandates, with some viewing them as a way to conduct back-channel layoffs. The post-COVID work culture has led to increased workplace surveillance and decreased productivity. In contrast, the Office of Personnel Management Director advocates for continued remote work for cybersecurity professionals in federal agencies, emphasizing the importance of creating an open culture and avoiding micromanagement for success.
Four things to know today
00:00 Ticketmaster Breach Tied to Snowflake: 400 Companies at Risk
01:30 Microsoft Responds to Recall Feature Concerns with Improved Security and Privacy Controls
03:02 Broadcom Faces Potential Backlash from VMware Customers Amid Acquisition Concerns
04:24 RTO Mandates Linked to Back-Channel Layoffs, Studies Suggest
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The May jobs report reveals strong hiring and wage growth, particularly in sectors like healthcare and government. Despite concerns about a potential rate cut by the Fed, the report indicates a stable economic environment with growing demand for tech talent, especially in AI-related and data science roles. This suggests a need for IT service firms to invest in upskilling their workforce to meet market demands.
Service Leadership's annual IT Solution Provider Industry Profitability Report highlights record growth rates for technology service providers for the fourth consecutive year. The report emphasizes the importance of adopting innovative technologies and improving business processes to sustain growth and profitability. Notably, there is a correlation between high customer satisfaction and profitability, with private equity-owned MSPs showing higher net promoter scores but non-PE providers performing better in certain financial metrics.
The episode also delves into the state of venture investing, noting a surge in AI-related deals but an overall decline in venture capital funding. The software-as-a-service sector is particularly affected, with enterprise customers cutting costs. The discussion touches on the longer recovery period, challenges faced by emerging managers, and the limited number of IPOs in the current market. This data-driven insight suggests a shift towards AI-driven investments and the need for providers to adapt to changing market dynamics.
Lastly, the episode explores the speculation surrounding ConnectWise's future, with rumors of a potential sale or IPO circulating. While ConnectWise's platform play with Asio is highlighted, the possibility of the company remaining private is also considered. The discussion points to a potential partnership between ConnectWise and N-Able, given their respective strategies and market positions. The evolving landscape of tech IPOs and alternative ways for investors to extract value indicate a shifting trend in the industry's financial strategies.
Four things to know today
00:00 May Jobs Report Shows Strong Hiring, Wage Growth, and Sector Gains
03:51 Service Leadership Data Shows Record Growth and Profitability for Fourth Consecutive Year
05:51 AI Investment Surge Highlights Shift in Venture Capital Priorities
06:41 ConnectWise's Future: Public, Private, or Platform Play?
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Identity management solutions, such as those provided by SailPoint and IDM Works, are essential for organizations to address access timeliness and removal issues effectively. In a podcast episode, Paul Bedi, the CEO of IDMWorks, discussed common organizational pain points, including managing numerous usernames and passwords, delays in access provisioning, and difficulties in adding or removing employee access. These challenges can result in compliance and security risks, especially when access is not promptly revoked upon an employee's departure.
Bedi stressed the importance of tackling these issues through advisory engagements and implementing identity management solutions like SailPoint's products. By offering organizations guidance on implementing these solutions, IDM Works helps streamline access management processes, reduce onboarding and offboarding times for employees, and enhance overall security measures.
Additionally, Dave Schwartz, the SVP of Global Partnerships at SailPoint, highlighted the unique value proposition of their partner program, which focuses on delivering maximum benefits to end customers. Through collaborations with partners like IDMWorks, SailPoint aims to help organizations effectively manage access controls, improve access provisioning and deprovisioning timeliness, and enhance overall security and compliance measures.
In summary, identity management solutions from companies like SailPoint and IDMWorks are crucial for organizations to address access management issues, ensure timely access provisioning and deprovisioning, and mitigate security risks. Through strategic partnerships and outcome-based selling approaches, these solutions enable organizations to streamline their identity management processes, enhance operational efficiency, and bolster security measures.
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In this episode of the Business of Tech Lounge, host Dave Sobel delves into the world of cybersecurity, questioning the effectiveness of the industry's focus on selling expensive solutions over practical ones. He highlights the growing global spending on security and risk management, projected to reach $215 billion, and discusses the need for cybersecurity measures in the face of rising cyber threats and attacks.
Sobel engages in a conversation with Paul Bedi and Dave Schwartz about tying security investments to business outcomes and the importance of benchmarking security measures against industry peers. They emphasize the need for a cost-benefit analysis and a minimum service level in cybersecurity solutions. The discussion also touches on the significance of preparing for downtime and the cost of not implementing security measures.
The episode shifts focus to the topic of talent recruitment in the tech industry, with a discussion on micro internships as a way for small businesses and managed services providers to engage with colleges and universities. Sobel explores the benefits of these short-term, skill-based projects in building a recruitment channel and providing valuable experience for both parties.
Sobel concludes the episode by emphasizing the importance of simplifying security offerings to focus on key areas such as passkeys, strong identity security, backup disaster recovery, and MDR. He encourages listeners to prioritize these essential security measures and engage in discussions about the evolving landscape of cybersecurity solutions. The episode ends with a call for questions and feedback from the audience to shape future discussions on the show.
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In the podcast episode, Dave Sobel discusses the current state of AI adoption among managed services providers (MSPs). According to Barracuda's global MSP report, MSPs are feeling the pressure to enhance their knowledge and application of AI products and services to meet customer demands. The report also highlights the increasing focus on security-related services, with MSPs anticipating a rise in revenue from recurring managed services in 2024.
The episode delves into the impact of AI on the labor market, as revealed by new research from MIT's Computer Science and Artificial Intelligence Lab. Contrary to previous fears, the study suggests that job destruction from AI will occur gradually, giving policymakers time to prepare and mitigate its effects. Additionally, a Slack report emphasizes the importance of providing proper training to employees using AI to avoid an increase in busy work and ensure productivity.
Salesforce's introduction of Slack Lists, a feature aimed at transforming Slack into a collaborative project management tool, is highlighted in the episode. The integration of project and task management functionalities within Slack is seen as a strategic move to enhance collaboration, improve accountability, and increase productivity for teams. The discussion emphasizes the need for proper training to maximize the potential of Slack Lists and the importance of support from Salesforce during the transition.
The episode also touches on initiatives such as CISA's Secure by Design and Gartner's recommendations for CISOs to enhance their cybersecurity approach. The focus on secure design practices, legislative developments, and building a resilient cyber workforce underscores the evolving landscape of cybersecurity. Furthermore, insights into AI jailbreaking and innovative workplace communication tools like Imovid provide a glimpse into the future of technology and the importance of staying ahead of industry trends for MSPs and software developers.
Three things to know today
00:00 AI Hype vs. Reality: Why Training and Security Remain Key for MSPs
03:38 Salesforce Enhances Slack with Project Management Features: Introducing Slack Lists
04:50 Government Initiatives, Cybersecurity Strategies, and AI Jailbreaking: Key Takeaways for Tech Professionals
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On this episode of the podcast, Dave Sobel discusses three key topics. Firstly, he highlights a study by Amazon Web Services that shows small businesses who are highly data-driven tend to outperform their peers financially and operationally. The report reveals that these data-driven companies have a more mature data strategy and are more likely to adopt AI technologies, leading to significant improvements in various business outcomes.
Moving on, Sobel addresses the challenges faced by managed service providers in maintaining security compliance for their clients. A survey indicates that 85% of MSPs struggle with security compliance due to factors like lack of resources, expertise, or technology. The report suggests that automation platforms could be the solution to delivering compliance services efficiently and potentially driving business growth in this area.
The episode also touches upon recent cybersecurity developments, such as the FBI's recovery of over 7,000 LockBit decryption keys to help victims of ransomware attacks. Additionally, the U.S. Cybersecurity and Infrastructure Security Agency issued a warning about cyber attacks targeting Snowflake customers. Sobel emphasizes the importance of staying informed about such threats and taking proactive measures to protect data and systems.
Lastly, Sobel discusses the effectiveness of phishing training in improving security awareness among employees. He highlights a report showing that organizations integrating simulated phishing attempts with security awareness training experience a significant drop in employees' susceptibility to phishing attacks. This underscores the importance of ongoing training and testing to enhance cybersecurity defenses within organizations.
Three things to know today
00:00 AWS Study Shows Data-Driven SMBs Achieve Greater Financial Success and Efficiency
03:57 85% of Managed Service Providers Struggle with Security Compliance, Automation as a Solution
05:15 FBI's LockBit Recovery, CISA's Snowflake Warning, and Phishing Prevention
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In the podcast episode, Dave Sobel discusses the latest developments in AI and automation within the tech industry. ConnectWise has launched ConnectWise Security 360, an AI-powered cybersecurity solution that helps managed services providers consolidate security data from various tools to enhance threat detection and streamline response efforts. Additionally, ConnectWise has introduced Sidekick for Security, an AI-powered digital assistant that assists MSP owners and technicians in improving cybersecurity measures.
Asana has introduced AI teammates that can advise and assign work based on historical relationships and skill sets, showcasing the integration of AI into project management workflows. Raspberry Pi has partnered with chipmaker Helio to sell an AI kit for its microcomputer, reflecting the trend of bringing AI to portable devices with smaller models and processors. Cisco Systems has announced a $1 billion global investment fund for AI startups and new AI-powered products and services, demonstrating a significant commitment to advancing AI technologies.
N2WS has launched cross-cloud volume restore for AWS and Azure, providing data protection and enhancing security for organizations utilizing multiple cloud platforms. Axiant has expanded its services to include macOS file-level data protection, catering to the increasing usage of Apple endpoints running macOS. Google has scaled back AI overviews in search results due to concerns about sourcing and potential negative impacts on website traffic, highlighting the importance of transparency and trust in AI-powered features.
Dave Sobel emphasizes the need for organizations to adapt their SEO strategies in response to changes in how AI is integrated into search results. He advises businesses to focus on implementing AI solutions thoughtfully to complement human efforts and ensure practical benefits in workflows and operations. The episode concludes with a reminder to share the podcast with others to help grow the audience and support the show's continued success in delivering insights on the evolving business of tech.
Four things to know today
00:00 AI and Automation: ConnectWise Launches Security360 and Sidekick for MSPs
03:59 Boosting Tech Efficiency: Asana’s AI Workflows, Raspberry Pi’s AI Kit, and Cisco’s Strategic AI Investments
06:26 Cloud Data Protection: N2WS and Axcient Enhance AWS, Azure, and macOS Services
07:54 Google Scales Back AI Overviews in Search Results, Addressing Sourcing and Trust Issues
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The National Institute of Standards and Technology (NIST) has taken steps to accelerate the processing of software and hardware vulnerabilities in the National Vulnerability Database by awarding a new contract to an outside vendor. This move aims to clear the backlog of unanalyzed vulnerabilities by the end of the fiscal year, demonstrating a commitment to cybersecurity.
However, amidst this positive development, the closure of the Affordable Connectivity Program (ACP) poses a threat to internet access for nearly 60 million low-income Americans. The lack of funding has led to the discontinuation of the program, leaving many households in financial distress. Efforts to extend the program through bipartisan legislation have stalled, highlighting the importance of government support in ensuring equitable access to essential services.
On the cybersecurity front, the dismantling of the 911 S5 proxy botnet, the world's largest, and the arrest of its administrator in Singapore, Yun-Hee Wang, showcases international efforts to combat cybercrime. The botnet, which conducted various illicit activities, underscores the ongoing challenges in cybersecurity and the need for robust measures to protect against such threats.
Furthermore, the episode delves into the gender disparity in the cybersecurity workforce, with only 20-25% being female. Factors contributing to this gap include unconscious bias and a lack of female role models. The discussion emphasizes the importance of addressing these issues through strategies such as unconscious bias training, diversifying recruitment efforts, and providing support for women in cybersecurity roles to foster a more inclusive and diverse industry.
Four things to know today
00:00 NIST Accelerates Vulnerability Processing as ACP Closure Threatens Internet Access for Millions
02:28 Live Nation Breach Highlights Growing Cybersecurity Concerns as 83% of Firms Plan Budget Increases
04:11 Open Formats Transform Data Industry: Snowflake, Databricks, and the Future of Cloud Services
05:26 CompTIA Data Highlights Cybersecurity Gender Disparity: Strategies for Recruitment and Retention
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In the podcast episode, Dave Sobel discusses three key topics: consumer behavior and inflation trends, US and Eurozone inflation data, and corporate pricing pressures. He highlights the slight deceleration in US inflation in April but notes that core inflation remains above the Federal Reserve's target. In the Eurozone, inflation unexpectedly rose in May, posing a dilemma for the European Central Bank. The trend of companies struggling to raise prices without affecting demand is evident, with consumer sentiment showing a disconnect between personal financial well-being and perceptions of the national economy.
Moving on, Sobel covers Google's data loss incident and SEO algorithm leaks, emphasizing the importance of robust backup and disaster recovery strategies for businesses. He also discusses the potential impact of large-language models on the B2B SaaS industry and the challenges small businesses may face in SEO due to Google's evolving algorithms. Additionally, significant channel updates are highlighted, including Microsoft and VMware's partnership, Red Hat's revamped partner program, and Tech Data's acquisition of OrcaTech in Australia and New Zealand.
Sobel underscores the implications of the consumer behavior shift towards greater price sensitivity, as reflected in decreasing consumer spending and rising household delinquencies. He also points out the changes in Google Search algorithms and the challenges small businesses may encounter in SEO. The episode concludes with a focus on licensing changes in the VMware ecosystem, Red Hat's move towards personalized partner programs, and the expanding service capabilities of distributors in the tech industry.
Three things to know today
00:00 Consumer Behavior and Inflation Trends: U.S. and Eurozone Inflation Data, Corporate Pricing Pressures
04:46 Google's Data Loss and SEO Algorithm Leaks: What IT Providers and Small Businesses Need to Know
07:06 Significant Channel Moves: Microsoft and VMware Team Up, Red Hat Rebrands Partner Program, Tech Data Acquires Orca Tech
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Employers have a variety of ways to engage with colleges and universities to find student talent, as discussed in the podcast episode. One traditional method is through career fairs, where employers can interact with students and showcase their opportunities. Information sessions provide a platform for employers to talk about their organization, available positions, and how students can apply. Mock interviews and resume critiques offer valuable hands-on experience for students, helping them prepare for the job application process.
One of the key trends discussed in the podcast episode is the rise of micro-internships. These micro-internships are project-based and short-term opportunities for students to gain valuable experience while allowing organizations to assess students without a long-term commitment. The concept of micro-internships has gained traction, especially in the wake of the COVID-19 pandemic, which has highlighted the need for flexible and remote work arrangements.
According to Don Snyder from the College of William & Mary, micro-internships typically last for a shorter duration, ranging from three to five weeks. These opportunities are skill-based, focusing on specific projects or tasks that organizations need to be completed within a short timeframe. Importantly, micro-internships are paid, providing students with a chance to contribute to real-world projects while earning compensation for their work.
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Google recently issued an apology for inaccuracies in their AI overviews, attributing the errors to data voids and people asking unusual questions. This apology came after the company faced criticism for the rollout of AI overviews, which has been a PR blunder for Google as it competes against other AI search startups like OpenAI. Google is taking steps to address the issue by limiting AI overviews for nonsensical queries and satire. This move indicates Google's commitment to improving the accuracy and reliability of their AI systems.
The inaccuracies in AI overviews highlight the challenges that arise when large language models like Gemini are integrated with ranking systems to generate responses based on information sources. The limitations of these models, coupled with retrieval augmented generation techniques, can lead to incorrect information being provided. This underscores the importance of ensuring that AI systems have access to high-quality and relevant information sources to minimize inaccuracies.
N-Able, a company with a market value of $2.5 billion, is currently exploring a potential sale after attracting acquisition interest. Barracuda Networks, a cybersecurity company owned by KKR, is among the interested buyers. N-Able was spun out from SolarWinds in 2021 and has major investors such as Silverlake and Thoma Bravo. The sales process involves software sector peers and private equity firms, indicating a significant level of interest in the company.
The cybersecurity industry is experiencing significant growth, with global spending on security and risk management projected to reach $215 billion this year. However, experts argue that the industry's focus on selling expensive solutions instead of practical ones adds unnecessary complexity. Despite efforts to improve security, cyber threats and attacks continue to rise, emphasizing the need for cybersecurity measures.
Three things to know today
00:00 Google Apologizes for AI Overview Inaccuracies Amid Data Voids and Unusual Queries
04:29 N-Able Considers Take-Private Deal: Barracuda Networks Among Interested Buyers
06:41 The Booming Cybersecurity Industry: Are Solutions Adding Complexity Without Liability?
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Cybercriminals are increasingly utilizing artificial intelligence (AI) for sophisticated attacks and fraud, as discussed in the podcast episode. One notable application of AI by cybercriminals is in phishing attacks, where generative AI tools like ChatGPT are being integrated into spam-generating services. This enables cybercriminals to craft more convincing and personalized phishing emails, heightening the success rate of their attacks. Moreover, AI is being harnessed in deepfake audio scams, allowing scammers to convincingly mimic someone's voice. This technology can be exploited to circumvent identity checks and manipulate AI systems, posing a significant threat to individuals and organizations.
The proliferation of AI in cybercrime poses challenges for cybersecurity professionals and organizations. With the capacity to generate realistic content and manipulate information, cybercriminals can execute more sophisticated and targeted attacks, making it increasingly difficult to detect and prevent such threats. As AI technology advances, it is imperative for cybersecurity measures to evolve to effectively counter these emerging threats. Organizations must implement robust security protocols, such as multi-factor authentication and regular vulnerability patching, to defend against AI-powered cyberattacks and protect sensitive data from malicious actors.
PwC has taken a significant step by becoming the first reseller of ChatGPT Enterprise through a partnership with OpenAI. This strategic move allows businesses to procure the generative AI service through PwC instead of directly from OpenAI. The primary objective behind this partnership is for PwC to enhance its services to clients interested in leveraging AI to optimize their workloads. PwC already employs custom GPTs for various tasks and views AI as a means to drive increased impact and productivity for their clients.
Three things to know today
00:00 Cybercriminals’ Use of AI for Sophisticated Attacks and Fraud
03:28 Congress passes a privacy law – just not the one you think
05:39 The First Reseller of ChatGPT Enterprise
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According to the Q1 2024 Channel Futures Market Outlook Survey, 90% of partners are optimistic about growth in 2024, indicating a positive outlook for the channel economy. Managed service providers (MSPs) are particularly optimistic, with 79% of respondents believing that the channel economy is good or excellent, contrasting with the overall US economy where only 44% share a positive view.
The survey also shows that most MSPs reported slight increases in total revenue, recurring revenue, and profit in the first quarter of 2024. AI services like chatbots and AI-powered cybersecurity were identified as the top sector for adding vendors, signaling a growing interest and investment in AI technologies within the channel.
AI PCs are emerging as a significant trend in the tech industry, with promising growth opportunities. A TechIsle study highlighted in a podcast episode revealed that AI PCs have a promising market potential among SMBs and mid-market firms. The study showed that a considerable percentage of these businesses are familiar with AI PCs and plan to purchase them soon, with the technology expected to impact the PC market significantly within three to five years.
The study also identified specific departments and professionals within organizations expected to benefit the most from AI PCs. Content creators, tech-savvy departments, and executives were recognized as potential early adopters, with creative and design professionals, IT development teams, and sales and marketing departments expected to benefit from the enhanced processing power and AI-powered features of AI PCs.
Three things to know today
00:00 Channel Futures Market Outlook: 90% of Partners Optimistic About Growth in 2024
03:38 Small and Medium-Sized Businesses Grapple with Shadow IT Amid Digital Transformation
06:53 AI PCs Poised for Significant Growth, Promising New Opportunities for Tech Industry
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Responsible exploit disclosure is crucial for safeguarding organizations from potential threats. In a podcast episode, MacKenzie Brown, the Vice President of Security at Blackpoint Cyber, emphasized the importance of controlled research practices and responsible disclosure of exploits. She highlighted the negative impact of rapid exploit disclosure, stating that it can do more harm than good.
Brown pointed out that the cybersecurity landscape is inundated with marketing, tooling, and technology, which can be overwhelming and not necessarily useful. With an increase in cyber attacks each year, organizations face significant challenges in defending against threats. She mentioned that the industry struggles to find good talent, and many businesses face financial losses due to cybersecurity incidents.
The episode discussed the need for a coordinated approach to exploit disclosure, where researchers work closely with vendors to address vulnerabilities. Brown emphasized the importance of giving vendors time to create patches, communicate with customers, and ensure proper implementation of security measures. She advocated for a shift towards a more ethical and regulated approach to exploit disclosure, where vendors are held accountable for addressing security issues promptly.
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In his commencement address for the Computer Science Department at the College of William & Mary, Dave Sobel, a proud graduate of thedepartment, shares his personal journey and insights with the class of 2024. He reflects on the importance of advocating for oneself, investing in relationships, and embracing change in order to navigate through successes and failures.
Dave discusses his experiences from his time at college, where he learned the value of self-advocacy and building deep relationships with peers. He emphasizes the significance of investing time and effort in friendships, as they can lead to opportunities and personal growth.
Through anecdotes from his career, Dave highlights the impact of personal relationships on professional success. He shares how his connections and investments in people have played a crucial role in his entrepreneurial journey and career transitions.
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In this podcast episode, Michael George, the CEO of Syncro, discusses the evolving landscape of the MSP market. He emphasizes the importance of automation and AI in addressing the skills gap prevalent in the industry. George notes that the digital transformation of first-world economies has become increasingly complex, with a shift towards cloud-based applications and a distributed workforce. This complexity poses a challenge for MSPs responsible for managing and supporting these intricate digital environments.
George highlights the critical role of automation in improving the efficiency and effectiveness of technicians within MSPs. By utilizing AI technologies and integrating automation into every aspect of their product, Synchro aims to empower technicians to focus on higher-value work. The objective is to streamline processes, proactively address issues, and optimize the technician-to-employee ratio for MSPs.
He also addresses the pressing issue of cybersecurity within the MSP space. He acknowledges that security concerns are not only persistent but also escalating, making it essential for MSPs to prioritize security in their approach to managing digital environments. George emphasizes the need for a security-first posture and underscores the ongoing battle against cyber threats as a significant challenge for MSPs in 2024 and beyond.
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Consolidation in the cybersecurity industry is a significant trend currently taking place, as highlighted in the podcast episode. The slowdown in cybersecurity investment is leading to the consolidation of vendors in the market, indicating an oversaturation of products and solutions in the cybersecurity space. The transcript mentions that investors are recognizing the abundance of products and solutions available and engaging in consolidation activities in response.
The episode emphasizes the importance of focusing on executing the basics well in cybersecurity rather than acquiring numerous products. The consolidation among cybersecurity vendors is seen as a necessary step to address redundancy and overlap in offerings due to the saturation of solutions available. The transcript suggests that providers should integrate cybersecurity into their business operations effectively and prioritize delivering value through essential cybersecurity measures.
Overall, the consolidation in the cybersecurity industry due to a slowdown in investment reflects a market correction where vendors are streamlining their offerings to address oversaturation. This trend underscores the need for providers to prioritize quality over quantity in their cybersecurity strategies and offerings.
In the podcast episode, it was highlighted that the integration of AI into products is becoming increasingly common across various industries. The key takeaway emphasized the importance for providers to focus on tangible implementations that genuinely enhance the core product rather than simply adding AI for marketing purposes.
The episode discussed how many companies are effectively incorporating AI into their products to improve security measures, such as ransomware detection, malware detection, and anomaly detection. These AI-driven features provide real value to end customers by enhancing security and operational efficiency.
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The European Union's approval of landmark AI regulations marks a significant milestone in the governance of artificial intelligence. These regulations represent the first comprehensive framework for AI governance, aiming to make AI more human-centric and placing restrictions on high-risk AI systems. The regulations include measures such as banning certain AI applications and requiring labels for others. The AI Act is expected to become law in May, with full regulations in effect by mid-2026. Violations of the AI Act can result in substantial fines, up to $38 million or 7% of a company's global revenue.
This development is crucial for businesses operating in the EU, as the regulations will apply to all companies offering AI models in the region. The EU's leadership in AI regulation sets a precedent for other regions and underscores the importance of ethical and responsible AI development. By implementing these regulations, the EU aims to ensure that AI technologies are developed and deployed in a manner that prioritizes human well-being and safety.
The approval of these regulations highlights the growing importance of AI governance and the need for clear guidelines to address the ethical and societal implications of AI technologies. As businesses continue to integrate AI into their operations, compliance with these regulations will be essential to navigate the evolving regulatory landscape and build trust with consumers and stakeholders.
Four things to know today
00:00 EU Approves Landmark AI Regulations: First Comprehensive Framework for AI Governance
03:34 AI Everywhere: Barracuda, GoTo, Dell, and HaloPSA Lead with AI Innovations in Partner and Customer Solutions
05:14 Virtual Machines Out, Cloud and AI In: John Deere and Computershare's Strategic Moves
06:42 Why Building an AI Strategy is Better Than Hiring a Chief AI Officer
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Microsoft's Build event showcased several key announcements, including the introduction of AI-powered CoPilot Plus PCs, enhanced security measures, and new AI tools. The CoPilot Plus PCs featured AI-powered ARM-based Snapdragon X Elite and Plus processors, offering advanced capabilities for automation, collaboration, and productivity. These devices were designed to streamline IT tasks, boost collaboration, and enhance overall productivity for users.
In terms of security, Microsoft unveiled a major push for Windows 11, introducing new features and updates to enhance user protections. This included the adoption of the Pluton security processor in the CoPilot Plus PCs, local security authority protection on all PCs, Windows Hello enhanced sign-in security, smart app control, and Windows Hello and Win32 app isolation updates. These security enhancements aimed to address cybersecurity challenges and provide users with a more secure computing environment.
Additionally, Microsoft introduced new AI tools and capabilities, such as the Recall feature for logging and retrieving user actions, real-time video translation on Microsoft Edge, and the release of Azure AI Studio with various AI models optimized for different tasks. These tools aimed to improve user experience, accessibility, and efficiency by leveraging AI technology to enhance various aspects of computing and communication.
Overall, Microsoft's focus on AI-powered CoPilot Plus PCs, enhanced security measures, and new AI tools at the Build event highlighted the company's commitment to innovation and improving the user experience in the digital landscape.
Four things to know today from Microsoft Build
00:00 Surface Event Highlights: AI-Powered Copilot Plus PCs, Enhanced Security, and New AI Tools
06:04 Microsoft Expands Copilot AI to Automate IT Tasks, Boost Collaboration, and Enhance Productivity
09:15 End of an Era: Microsoft Deprecates NTLM and VBScript, Shifts to Modern Security Measures
11:15 Windows 11 Recall Feature Sparks Privacy and Data Security Concerns
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The Security and Exchange Commission (SEC) has recently adopted changes to Regulation S-P, which now requires financial institutions to disclose security breaches within 30 days of learning about them. These amendments also expand safeguards and disposal rules, mandate written compliance records, and extend the rules to transfer agents. The primary goal of these new requirements is to protect the privacy of customers' financial data and ensure prompt notification in case of a breach.
The EPA has issued an enforcement alert warning about the increasing frequency and severity of cyber attacks against water utilities in the U.S. The agency found that about 70 percent of utilities inspected in the past year violated standards meant to prevent breaches. Recent attacks by groups affiliated with Russia and Iran have targeted smaller communities. The EPA urged water systems to improve protections against hacks, including changing default passwords and cutting off system access to former employees.
Microsoft's decision to enforce multi-factor authentication (MFA) for all accounts by the end of the year is a significant step towards enhancing cybersecurity measures. The episode highlights that over 99.99% of MFA-enabled accounts have successfully resisted hacking attempts, emphasizing the effectiveness of this security measure. Admins are encouraged to enable MFA in their tenants before the rollout, and they can monitor MFA registration using authentication methods, registration reports, and PowerShell scripts.
Three things to know today
00:00 SEC Adopts Changes to Regulation S-P: Strengthening Privacy and Data Protection
03:40 Surge in Untested Deepfake Detection Services without High Accuracy
05:59 Microsoft to Enforce Multi-Factor Authentication for All Accounts by Year-End
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The Biden administration has introduced voluntary AI principles for worker interaction and data use, focusing on responsible data use, upskilling support, and transparency in AI deployment. The goal is to ensure ethical and responsible use of AI technologies in the workplace. Companies like Microsoft and Indeed have already agreed to these principles, demonstrating a commitment to creating a safe and fair environment for workers interacting with AI technologies.
These principles align with the increasing importance of ethical AI practices in the tech industry, emphasizing the need for prioritizing the well-being and rights of employees when implementing AI solutions. By highlighting transparency and upskilling support, the administration aims to address concerns related to data privacy, job displacement, and bias in AI systems.
Moreover, the State Department has used artificial intelligence and machine learning to streamline records management and improve the declassification process, achieving significant time and cost savings. Lessons learned from these projects include starting small, fostering collaboration, and continuous training of the machine learning model.
These examples illustrate how AI technologies are being leveraged to streamline processes, increase efficiency, and reduce manual labor in law enforcement and government records management, ultimately saving time, improving accuracy, and enhancing operational effectiveness.
Three things to know today
00:00 Biden Administration Introduces Voluntary AI Principles for Worker Interaction and Data Use
05:18 AI Enhances Efficiency in Law Enforcement and Government Records Management
07:39 Half of IT Partners Anticipate Revenue from Sustainable Solutions by 2024, Despite Challenges
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Small businesses have demonstrated job gains, particularly in the South and leisure industries, as highlighted in the podcast episode. According to the April ADP National Employment Report, small businesses added 38,000 jobs nationwide, with the majority of job growth occurring in the South. The leisure and hospitality sectors saw a notable increase of 56,000 jobs during this period. Conversely, the information sector experienced a decline of 4,000 jobs, potentially due to a skills gap and the influence of AI and automation.
This discrepancy in job growth between small businesses in the leisure industry and the information sector underscores the challenges faced by the latter due to technological advancements. The impact of AI and automation is evident in the information sector, resulting in job losses and a mismatch in skills. As technology continues to progress, small businesses in the information sector must adapt to remain competitive and address the challenges posed by automation and AI.
The expansion of professional services is a significant trend in 2024, as highlighted in the podcast episode. According to the data presented, 85% of organizations are planning to increase their professional services teams this year. This indicates a growing recognition of the importance of professional services in driving business objectives and profitability.
Three things to know today
00:00 Small Business Job Gains Highlight Opportunities Amid Economic Cooldown and Tech Talent Shortages
05:19 Nebraska Passes Personal Privacy Protection Act
06:40 Professional Services Expansion on the Rise: 85% of Organizations to Increase Teams in 2024
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AI presents a significant opportunity for Managed Service Providers (MSPs) to enhance their services by replacing legacy tools with AI-enabled solutions. In a podcast episode featuring Niraj Tolia, the CEO of Alcion, the discussion highlights how AI can empower MSPs to focus on delivering value-added services to their end customers. By utilizing AI tools, MSPs can streamline operations, reduce operational burdens, and improve the overall customer experience. This shift enables MSPs to prioritize critical aspects such as professional services, digital transformation, and customer relationships.
The episode emphasizes that integrating AI is not about replacing MSPs but enhancing their capabilities. By incorporating AI technologies, MSPs can automate tasks, enhance security measures, detect anomalies, and provide more reliable services. This benefits end customers by offering advanced features and improved security while allowing MSPs to save time and resources previously spent on manual tasks.
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AI is increasingly being utilized across various industries to boost efficiency and cut costs, with a strong emphasis on data management. The podcast episode provided several examples showcasing how AI is enhancing operations in different sectors.
For instance, Sam's Club is using AI technology to tackle shoplifting by analyzing photos of customers' carts and cross-referencing them with receipts as they leave the store. This solution has not only sped up the exit process for customers but has also enhanced the overall shopping experience. This demonstrates how AI is being applied in retail to improve efficiency and reduce costs.
Moreover, the New York Times article discussed how airlines are leveraging AI to enhance the flying experience. Tools like Connection Saver help airlines accommodate delayed passengers, while AI systems aid in planning efficient flight routes, saving fuel and time. This use of AI in the airline industry illustrates how data management and analysis can lead to operational efficiencies and cost savings. Additionally, the podcast highlighted the introduction of AI-powered tools by companies such as Palo Alto Networks, Cisco, and CloudFlare to bolster cybersecurity and application observability. These tools harness AI to offer guided automation, actionable insights, and natural language interfaces to security analysts, enabling them to identify and address threats more effectively. This showcases how AI is being integrated into cybersecurity solutions to enhance data management and bolster security measures. Overall, the examples presented in the podcast episode underscore the increasing trend of deploying AI in various industries to enhance efficiency, reduce costs, and improve data management practices. The focus on data management is crucial as AI technologies rely heavily on high-quality data to provide accurate insights and drive operational enhancements.
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Security systems are increasingly vulnerable to a variety of threats, as discussed in the podcast episode. Issues such as DNS tunneling, Wi-Fi vulnerabilities like the SSID Confusion attack, and weaknesses in voice assistants like Siri and Google Assistant highlight the critical need for robust security measures.
DNS tunneling, as seen in campaigns like TrickCDN and SexShow, allows threat actors to encode data in DNS queries, evade network firewalls, and execute command-and-control operations. To address this risk, organizations are advised to deploy DNS monitoring and analysis tools to detect unusual traffic patterns and restrict DNS resolvers.
Similarly, the SSID Confusion attack exploits a flaw in the IEEE 802.11 Wi-Fi standard, deceiving users into connecting to insecure networks and enabling attackers to intercept network traffic. Proposed solutions include updating the Wi-Fi standard to include the SSID in the four-way handshake and enhancing beacon protection.
The podcast episode emphasized the increasingly complex role of Chief Information Security Officers (CISOs) due to various factors. One key challenge is the mounting legal pressure on CISOs, particularly with the rise in ransomware attacks. CISOs often bear responsibility for cybersecurity incidents, despite potential limitations in organizational authority and reporting structures that may hinder their ability to enact necessary security changes effectively.
Three things to know today
00:00 Critical Analysis: Who Bears Responsibility When Security Systems Fail?
05:46 Tech Companies See Senior Talent Drain Amid Stricter Office Return Mandates
08:18 The Tough Reality of CISO Roles: Balancing Security Demands with Limited Authority
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The Biden administration's push for a liability framework for insecure software represents a significant shift in cybersecurity policy. The objective is to transfer the security responsibility from technology users to software companies, encouraging sustained investment in cybersecurity and resilience. This initiative seeks to hold software developers responsible for the security of their products, stressing the importance of creating secure and reliable software from the outset.
The proposed investment underscores the critical role that AI plays in national policy and emphasizes the importance of prioritizing AI development and research. By allocating such a significant amount of funding to AI programs, the Senate aims to address pressing AI issues, safeguard elections, mitigate risks in sectors like healthcare and housing, and drive advancements in AI technology.
This substantial financial commitment showcases the government's acknowledgment of the transformative potential of artificial intelligence and its commitment to harnessing AI for societal benefit. The proposed investment not only reflects the increasing importance of AI across various sectors but also signals a strategic approach to maintaining the country's leadership in AI innovation globally.
Four things to know today
00:00 Biden Administration Pursues Liability Framework for Insecure Software, Shifting Security Burden to Developers
05:55 Adam Selipsky Steps Down as AWS CEO, Matt Garman to Lead Cloud Giant
06:57 Pax8's New Initiative Aims to Enhance Support for Nonprofits Through IT Service Provider
07:35 Microsoft Resolves VPN Connection Failures with May 2024 Patch Tuesday Updates
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Google made significant announcements at the 2024 Google I.O. conference, showcasing major AI initiatives that highlight the company's dedication to advancing artificial intelligence technology. A key announcement was Project Astra, an enhanced version of Google Assistant demonstrating real-time computer vision capabilities. This project aims to develop intelligent agents capable of reasoning and acting on behalf of users, emphasizing the potential of AI to enhance user experiences in the future.
Red Hat recently announced the integration of AI capabilities across its product line, including Red Hat Enterprise Linux AI, Red Hat OpenShift AI, and Red Hat Ansible Automation. These AI capabilities are designed to streamline system administration tasks and enhance software management for system administrators.
Deloitte's affirmation of the future of spatial computing, despite the slow adoption of wearables like the Vision Pro, underscores the significant potential of spatial computing in revolutionizing the way we interact with technology. Spatial computing, as defined by Deloitte, is the convergence of physical and digital worlds, creating a seamless integration of virtual elements into our physical environment.
Three things to know today
00:00 Google Announces Major AI Initiatives at I/O: Project Astra, Gemini Updates, and New AI Tools
05:17 Red Hat Advances AI Capabilities to Ease System Administration and Enhance Software Management
07:12 Deloitte Affirms Future of Spatial Computing Despite Slow Adoption of Wearables Like Apple Vision Pro
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OpenAI's launch of GPT-4 Omni represents a significant advancement in artificial intelligence. This cutting-edge AI model features real-time voice interaction capabilities, allowing users to engage in verbal conversations with a human-like AI chatbot. GPT-4 Omni showcases impressive voice capabilities, including emotional expression and the ability to identify emotions and tones in users' speech. Moreover, it can process text, vision, and audio simultaneously, making it faster and more versatile than its predecessors.
The recent solar storm mentioned in a podcast episode disrupted GPS systems, significantly impacting precision farming and critical agriculture operations. The disruption affected the accuracy of GPS systems, particularly real-time kinematic systems used in modern tractors. Precision agriculture heavily relies on these systems for planting crops with uniform spacing, and any inaccuracies could result in crop damage and reduced yield. This incident highlighted the vulnerability of modern tractors to satellite disruptions, emphasizing the need for robust contingency plans and resilient infrastructure in the agriculture sector.
IBM Consulting has launched Copilot Runway, a service designed to help businesses seamlessly integrate their AI assistants into their workflows. This program allows organizations to collaborate with IBM consultants to develop customized copilots tailored to their specific requirements. The Copilot Runway service includes an adoption framework, a copilot accelerator, and access to pre-built copilots for various use cases such as procurement, customer service, and employee experience.
Three things to know today
00:00 OpenAI Launches GPT-4 Omni: Their Next-Gen AI with Real-Time Voice Interaction Capabilities
03:36 Solar Storm Disrupts GPS, Impacting Precision Farming and Critical Agricultural Operations
05:17 IBM Consulting Launches Copilot Runway to Streamline AI Integration in Business Workflows
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One of the key insights from the podcast episode is the projection that the global IT services market is expected to reach $2 trillion by 2028. This growth is primarily attributed to cloud modernization, with hyperscalers like AWS, Microsoft, and Google Cloud leading the way. These hyperscalers are driving the growth in the market, particularly in the area of infrastructure-as-a-service (IaaS), where spending is expected to double in the next five years.
The rise in the value of GPU sales, as mentioned in the episode, is also contributing to this trend. The increase in GPU sales is linked to the proliferation of artificial intelligence (AI) technologies, which are becoming increasingly prevalent in various industries. This indicates a growing demand for advanced computing capabilities to support AI applications, further fueling the growth of the IT services market.
Maryland's enactment of the Maryland Online Data Privacy Act signifies a significant step towards enhancing consumer data protection within the state. The new legislation imposes stricter privacy standards on businesses operating in Maryland, compelling them to limit the data they collect from Maryland consumers. This move aligns with the broader trend of states enhancing consumer data rights through privacy legislation, as seen in the increasing number of states implementing similar laws.
Three things to know today
00:00 Small vs. Mid-Sized Business Outlooks on Economy and Revenue Growth Diverge
03:39 Maryland Joins States Enhancing Consumer Data Rights with New Privacy Legislation
06:11 Secure by Design: A Shift in Cybersecurity Paradigm Promoted at RSA Conference
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Understanding your superpower as a partner and aligning it with Microsoft is crucial for success. In this podcast episode, Rob Fegan stresses the importance of partners recognizing their strengths and value proposition when collaborating with Microsoft. He emphasizes the significance of partners identifying their areas of expertise and target market to effectively align themselves with Microsoft's objectives and customer needs.
Fegan suggests that partners should begin by pinpointing their specific domain of expertise, whether it be in collaboration technologies, IT infrastructure, data management, or other specialized areas. By understanding their unique value proposition, partners can better position themselves to resonate with Microsoft and its field teams. This alignment is key to establishing a strong partnership with Microsoft and capitalizing on the opportunities within the ecosystem.
Moreover, Fegan highlights Microsoft's strong reliance on partners, particularly in serving the SMB and SMC markets. Microsoft depends on partners to scale and reach a diverse customer base efficiently. Therefore, partners who align their strengths with Microsoft's focus areas, such as cloud deployment, Microsoft 365, or Azure services, are more likely to thrive in their partnership with the tech giant.
The main takeaway from the episode is that understanding your superpower as a partner and aligning it with Microsoft's goals and customer needs is fundamental for fostering a successful and mutually beneficial relationship with the company. By leveraging their strengths and focusing on areas where they can add the most value, partners can enhance their collaboration with Microsoft and drive business growth within the ecosystem.
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One key takeaway from the podcast episode is the importance of involving law enforcement in cybersecurity incidents. Companies that engage law enforcement in their breaches tend to achieve better results and success in handling cybersecurity incidents. The episode specifically mentions the Kaseya hack on July 4th, which resulted in full convictions due to early law enforcement involvement. This example underscores the significance of collaborating with law enforcement agencies to effectively address cyber threats. By involving law enforcement, companies can benefit from their expertise, resources, and legal authority to investigate and prosecute cybercriminals.
Additionally, the episode emphasizes the need to cultivate relationships with agencies like CISA (Cybersecurity and Infrastructure Security Agency) to leverage their resources for incident response and ongoing cybersecurity efforts. Proactively engaging with agencies like CISA can enhance organizations' cybersecurity posture and better defend against cyber threats.
The podcast episode also discusses the significance of digital acquisition strategies for MSPs and IT services companies. Dave Sobel emphasizes the importance of building a strong digital acquisition funnel, focusing on digital ads, targeted marketing strategies, and optimizing the company website for acquisition. Sobel suggests creating a digital destination for potential clients, offering resources, webinars, and online engagement opportunities. By providing ways for clients to book appointments, access content, and interact digitally, MSPs can enhance client acquisition and conversion rates.
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AI applications are revolutionizing various industries. A notable example is the introduction of AlphaFold3 by Google DeepMind and Isomorphic Labs. This AI model accurately predicts the structures and interactions of molecules such as proteins, DNA, RNA, and ligands. The potential applications of AlphaFold3 are vast, spanning sectors like virus treatments, biorenewables, disease-resistant crops, and genomics research. This showcases how AI is transforming scientific research and driving advancements in healthcare, agriculture, and environmental sustainability.
The episode also highlights the increasing demand for AI expertise among employers amid a talent shortage. Job postings related to AI have surged by 15.7%, indicating a significant opportunity for individuals to acquire AI skills. Companies like Meta and OpenAI are competing for top AI talent, offering lucrative salaries. This trend emphasizes the importance of acquiring AI skills to remain competitive in the job market and meet evolving employer demands.
Business analysts in the age of AI are navigating a rapidly changing workplace landscape where technology optimizes processes and boosts productivity. To thrive in this environment, business analysts should prioritize continuous learning, adaptability, and cultivating human skills like empathy. The episode emphasizes the importance of these skills for business analysts, as they play a crucial role in connecting business strategy with technology.
Three things to know today
00:00 Transformative AI Applications: From Saving Sea Turtles to Boosting Local Economies
03:54 AI Skills Become Decisive: Employers Favor Candidates with AI Expertise Amidst Talent Crunch
06:59 Cultivating Empathy and Adaptability: Key Strategies for Business Analysts in the Age of AI
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The podcast episode delves into the growing use of AI in the workplace, as highlighted in a Microsoft report. The report underscores the increasing reliance of white-collar workers on AI tools to manage heavy workloads, even in the absence of formal training from their employers. It notes that 75% of desk job workers are currently utilizing AI, a figure that has nearly doubled in the past six months. However, less than 40% of these workers have received any structured training in AI skills.
The podcast episode also highlights the emerging trend of "bring your own AI" in the workplace, where employees are leveraging their personal AI tools to boost efficiency and productivity. While this trend demonstrates employees' initiative to enhance work processes, it also poses significant risks, including data security concerns and lack of standardization.
Apple's recent launch of new iPads featuring M4 chips and a more powerful neural engine underscores their significant focus on AI capabilities. During their earnings call, Apple's CEO, Tim Cook, shared insights into the company's AI strategy, highlighting a hybrid approach that combines on-device and cloud services. This strategy aims to enhance various aspects of Apple's devices, extending beyond just the iPhone.
Three things to know today
00:00 AI in the Workplace: Microsoft Report Underscores Need for Structured Training Programs
03:40 Cross-Platform AI Integration Takes Center Stage in ServiceNow and Microsoft Partnership
06:34 Tim Cook Details Apple's Hybrid AI Strategy: On-device and Cloud Integration
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a significant security flaw known as Tunnel Vision was discussed, highlighting its potential to compromise the effectiveness of VPNs and pose a serious threat to data security. This exploit allows attackers to render any VPN useless, enabling them to intercept unencrypted data and potentially access valuable information. Identified as CVE-2024-3661, this vulnerability has been exploitable since 2002, although there have been no reported cases of active exploitation.
Small businesses are expressing concerns regarding the challenges of implementing and complying with the Cybersecurity Maturity Model Certification (CMMC). While efforts have been made by the Pentagon to alleviate the burden on smaller companies, significant hurdles remain for these businesses in meeting cybersecurity standards.
Four things to know today
00:00 Security Flaw 'TunnelVision' Compromises VPN Effectiveness, Researchers Warn
02:05 Small Businesses Voice Concerns Over CMMC Implementation and Compliance Hurdles
06:04 Microsoft Unveils Zero Trust DNS Preview for Enhanced Windows Security
06:43 EVBox Enhances EV Charging Solutions with EVA Global Managed Services Partnership
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OpenAI is currently facing an investigation in the European Union over alleged privacy breaches related to ChatGPT generating incorrect information about individuals. The privacy rights non-profit group NOYB has filed a complaint against OpenAI for violating the General Data Protection Regulation (GDPR). The complaint accuses OpenAI of failing to correct inaccurate information generated by ChatGPT, not disclosing the source of data or what data ChatGPT stores about individuals, and refusing to rectify or erase data upon request. Consequently, the Austrian Data Protection Authority has been asked to investigate OpenAI's data processing practices and ensure compliance with the complainant's request to access the data. This scrutiny underscores the importance of transparency and accountability in AI systems, particularly in handling personal data and upholding privacy rights.
The National Society of IT Service Providers (NSITSP) has recently introduced a new badge system to recognize exceptional contributions within the IT service industry. This program includes various badges such as honors for leadership, client endorsements, individual contributions, continuing education, and professional distinction. The badges aim to acknowledge and celebrate the achievements and expertise of individuals within the IT service industry.
Four things to know today
00:00 OpenAI Faces Investigation Request by Austrian Authority Over Alleged Privacy Breaches
04:05 Expanding AI's Reach: OpenAI and Anthropic Enhance Features for Broader Application
07:09 LevelBlue Launches as AT&T's Spinoff, Aiming to Redefine Managed Cybersecurity
08:32 NSITSP's Badge System to Recognize Contributions Across Leadership and Client Endorsements
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The U.S. job market is currently showing a mix of signals, indicating a cooling trend while still maintaining strength post-pandemic. In April, employers added 175,000 jobs, leading to moderate and steady hiring, with the unemployment rate slightly increasing to 3.9%. Despite this uptick, the job market remains stronger than pre-pandemic levels, with the ratio of job openings to unemployed workers still higher than before the pandemic. This suggests that the labor market is tight, with pay gains for job switchers surpassing those who stay in their current roles. Additionally, the tech hiring market displayed signs of recovery in April, with IT unemployment dropping to 2.8% and technology companies adding nearly 4,300 workers. This indicates a positive trend in the tech sector, with strong demand for skilled IT workers and IT spending projected to reach $5.1 trillion this year. Overall, while there are indications of cooling in the job market, the U.S. job market remains robust post-pandemic, offering growth opportunities in various sectors.
Microsoft CEO Satya Nadella championed a security-first strategy in an employee memo. The company is overhauling its security processes to prioritize secure design, default security, and secure operations. This initiative aims to enhance security measures after a series of high-profile attacks, emphasizing the importance of technical and operational rigor.
Three things to know today
00:00 US Job Market Shows Signs of Cooling Yet Remains Strong Post-Pandemic
06:13 Microsoft's Security Overhaul: CEO Satya Nadella Champions 'Security First' Strategy in Employee Memo
08:32 Canalys Forecasts: 60% of PCs to Be AI-Capable by 2027, Boosting Opportunities
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Evergreen's investment thesis revolves around the concept of long-term ownership and decentralized operating models, which they believe are ideal for the Managed Service Provider (MSP) space. Co-founder Ramsey Sahyoun emphasizes their goal of establishing a lasting home for businesses rather than engaging in quick turnovers. This strategy mirrors the Berkshire Hathaway model of holding businesses indefinitely, albeit on a smaller scale.
The decentralized operating model enables Evergreen to run acquired MSP businesses independently while still benefiting from shared best practices and collective scale. This approach ensures that businesses maintain close relationships with customers, a critical factor for customer retention and business growth in the MSP industry.
Drawing from their experience with acquiring and managing MSPs like Executech and Wolf Consulting, Evergreen has witnessed the transformation and shift to managed services, making MSPs more recurring, profitable, sticky, and rapidly growing. These characteristics align with Evergreen's investment thesis of long-term ownership and decentralized operations, making the MSP niche an attractive investment opportunity for the company.
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Kaseya recently made headlines with the introduction of a new subscription-based offering called Kaseya 365. This comprehensive package is tailored for managed services providers and comes at a competitive price, starting at $3.99 per endpoint per month. The Kaseya 365 subscription encompasses a variety of essential features such as RMM, antivirus, EDR, MDR, patch management, ransomware rollback, and endpoint backup, all consolidated into a single license. This pricing strategy by Kaseya marks a significant reduction that could potentially create competitive pressure for other vendors in the market.
The launch of Kaseya 365 also introduced the Partner First pledge, designed to address partner concerns by offering more flexibility and affordability. This pledge includes initiatives like providing products in one-year and three-year agreements, enabling partners to switch between backup solutions through the FlexSpend program, offering catastrophic client loss protection, and implementing a Price Lock Guarantee to safeguard against price increases.
The provision of child care benefits can significantly impact employee retention rates, productivity, and work absences. A study by the non-profit Moms First, mentioned in a podcast episode, revealed that companies offering child care benefits experience higher employee retention rates and increased productivity. Working parents often struggle with child care costs and access, leading to decreased productivity. By providing child care benefits, companies can see a return on investment through higher retention rates, improved employee satisfaction, and reduced work absences.
The cost of recruiting and training new employees is typically higher than retaining existing ones. By offering child care benefits, companies can cover the cost of these benefits by retaining just 1% of eligible working parents. Additionally, child care benefits have been shown to enhance recruitment and retention as much as paid time off and health insurance benefits. Employees receiving child care support are more likely to stay with their company, experience increased productivity, and report higher job satisfaction.
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The episode sheds light on the challenges major retailers like Walmart face in the healthcare industry. Despite striving to enhance healthcare accessibility and affordability, Walmart made the tough decision to close all 51 of its health centers and discontinue its virtual care program due to profitability concerns. This move raises doubts about the feasibility of healthcare ventures for retailers such as Walmart, Best Buy, and Amazon.
Clear contractual agreements and robust risk management strategies are crucial components in the event of a data breach dispute between a managed services provider and a client. The episode highlights a case where a consulting firm, Barry Dunn, blamed its managed services provider, Reliable Networks, for a data breach compromising identifying data stored by its health analytics practice group. Barry Dunn alleged that the breach occurred due to unauthorized access to Reliable Networks systems, while Reliable Networks denied responsibility, stating that the breach occurred on Barry Dunn's network and systems.
Furthermore, the episode mentioned Microsoft's efforts to address concerns about AI technology misuse and impact on privacy and civil liberties. Microsoft released its first AI Transparency Report, highlighting the implementation of responsible AI tools, risk mapping for generative AI applications, and content moderation systems to prevent misuse. This demonstrates the importance of incorporating ethics and compliance considerations into AI strategies to ensure responsible and secure use of AI technologies.
Four things to know today
00:00 Challenges in Healthcare Drive Walmart to Close Physical Health Clinics and End Virtual Care
02:41 Managed Services Dispute: BerryDunn and Reliable Networks Clash Over Responsibility in Data Breach
04:22 HPE Report Unveils Major Gaps in Organizational AI Strategies, Impacting Data Security and ROI
06:08 White-Collar Woes: High-Earning Professionals Face Job Market Slowdown Despite Economic Growth
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Microsoft's April 2024 security updates have caused significant disruptions, including VPN connection failures and NTLM authentication issues, across various Windows versions such as Windows 11, Windows 10, and Windows Server 2008 and later. Users have reported experiencing connectivity issues and potential security vulnerabilities due to these problems.
Marriott's admission of using outdated SHA-1 hashing instead of encryption during a 2018 data breach reveals a significant oversight in their forensic investigations. This revelation came to light during a court case where Marriott falsely claimed to have used encryption to secure their data, raising questions about their security measures and forensic processes.
Pax8 recently announced a leadership transition with Scott Chazen appointed as the new CEO, taking over from John Street who stepped down.
Four things to know today
00:00 Microsoft's April 2024 Security Updates Disrupt VPN Services and NTLM Across Windows Platforms
03:30 Forensic Flaw: Marriott Admits to Using Outdated SHA-1 Hashing Instead of Encryption
05:25 Ukrainian Hacker Ordered to Pay $16 Million After Pleading Guilty in Kaseya Cyberattack
07:20 Pax8 Announces Leadership Transition: Scott Chasin to Take Over as CEO, John Street Steps Down
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The National Institute of Standards and Technology (NIST) has recently launched the GenAI program with the goal of establishing benchmarks for generative AI technologies. This initiative is crucial for enhancing transparency in the AI field and ensuring the safe and reliable use of these technologies. The program will focus on evaluating generative AI technologies, releasing benchmarks, developing deepfake detection systems, and promoting the creation of software to identify the source of AI-generated information.
In the podcast episode, it was highlighted that Microsoft, Google, and Amazon all experienced significant revenue growth in the first quarter of the year. Microsoft reported a 17% revenue growth, attributed to the momentum from CoPilot, its AI-powered chatbot. The growth rate remained steady compared to the previous quarter. Additionally, revenue from Activision, which Microsoft acquired in October, contributed to the overall growth. Azure Cloud Computing Service saw a 21% revenue growth, potentially boosted by new AI-powered services.
Three things to know today
00:00 NIST Launches GenAI Program to Set Benchmarks for Generative AI and Enhance Transparency
03:50 White House Updates Critical Infrastructure Oversight with National Security Memorandum-22
06:35 Microsoft, Google, and Amazon Leverage AI and Cloud for Substantial Q1 Revenue Growth
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AI is expected to significantly disrupt the job market, potentially affecting up to 90% of workers in the next decade, as noted by Professor Eric Posner from the University of Chicago. The increasing prevalence of AI technology raises concerns about the potential displacement of millions of jobs and the necessity for a social safety net to protect workers from long-term unemployment. Posner emphasizes the emotional toll individuals may experience when they are unable to contribute to society due to AI-driven job disruptions.
The podcast episode also brings attention to the ethical concerns and security risks associated with the use of AI in voice cloning. An incident is mentioned where an AI-generated voice message deceived a company into using a BBC presenter's likeness in an ad campaign without her consent, illustrating how AI can be exploited for fraudulent purposes.
Voice cloning technology has become increasingly sophisticated, capable of replicating various aspects of a person's voice. While this technology has commercial applications, it also poses significant security risks, such as potential misuse by cybercriminals to deceive individuals or bypass security systems.
Three things to know today
00:00 AI Set to Disrupt Job Market, Impacting 90% of Workers Within a Decade, Says UChicago Professor
03:17 AI Ethical Dilemmas: Bumble's New Features and the Risks of Voice Cloning in Cybersecurity
06:03 Circular Computing Partners with Total IT Global to Offer Carbon-Neutral Hardware as a Service
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The U.S. experienced a slowdown in Q1 GDP growth, with a rate of 1.6%, signaling a deceleration in the economy at the start of 2024. Despite this, consumer spending displayed resilience, showing solid growth in personal consumption expenditures. In the last quarter, consumer spending increased at an annualized rate of 2.5%, indicating that American consumers are maintaining their spending habits despite high borrowing costs and persistent inflation.
The Cybersecurity and Infrastructure Security Agency (CISA) released AI guidelines for critical infrastructure, emphasizing the importance of managing risks and leveraging opportunities associated with artificial intelligence. These guidelines aim to provide operators and owners of critical infrastructure with a framework to effectively govern, measure, and manage the use of AI technology.
Three things to know today
00:00 U.S. Q1 GDP Growth Slows to 1.6%, But Consumer Spending Shows Resilience
03:42 CISA’s Latest AI Guidelines: Managing Risks and Harnessing Opportunities in Critical Infrastructure
06:00 Mosyle Launches Fuse MSP for Streamlined Apple Device Management, Offering High Commissions for MSPs
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In the podcast episode, Joe Vezzani, the CEO and co-founder of Lunar Crush, delves into the evolving role of influencers in the buyer's journey, particularly emphasizing their impact on B2B markets. Vezzani points out how influencers, ranging from subject matter experts to anonymous creators, are now collaborating in teams and engaging with businesses in more informal ways, such as through direct messages on platforms like X. This shift signifies a significant change in the creator economy, where influencers have transitioned from individuals to integral parts of businesses' marketing strategies.
Furthermore, Vezzani stresses the importance of incorporating influencers into marketing campaigns in B2B markets. He highlights the necessity for businesses to adapt to the evolving landscape of social media and influencer marketing to effectively reach potential customers. By leveraging influencers, businesses can access their existing audiences, boost brand awareness, and establish credibility within their target market.
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Organizations like Scale Computing are taking advantage of market disruptions caused by changes in VMware's subscription pricing model. In this episode, we discuss how Broadcom's alterations to VMware's subscription pricing model have prompted many customers to explore alternative platforms. This shift in customer sentiment has opened up an opportunity for companies like Scale Computing to emerge as a viable alternative for VMware customers.
Scale Computing's CEO, Jeff Ready, highlighted that Broadcom's price increases and partner issues have contributed to Scale Computing's exceptional growth. With VMware raising prices and focusing on larger customers post Broadcom acquisition, Scale Computing positioned itself as a suitable alternative for customers seeking a different solution. Reddy emphasized the support and value that Scale Computing offers compared to its competitors.
Implementing unlimited PTO can have significant benefits for employee satisfaction, productivity, and performance, as demonstrated by the case of OIT VoIP. In the podcast episode, Ray Orsini, the CEO of OIT VoIP, shared data that led to the decision to implement unlimited PTO in their organization. By analyzing time off requests, approval rates, disciplinary issues, and employee burnout, OIT VoIP found that traditional PTO policies were resulting in underutilization of time off and potential burnout among employees.
After implementing unlimited PTO, OIT VoIP observed a notable increase in the number of approved time off requests, indicating that employees were taking more time off to recharge and maintain a healthy work-life balance. This rise in time off usage correlated with higher employee satisfaction, as evidenced by positive feedback from employee surveys. Additionally, anecdotal evidence suggested that employees were more willing to go above and beyond in their roles, contributing to better performance and overall company success.
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The FCC's decision to restore net neutrality by reclassifying broadband as an essential service marks a significant development in the regulation of the broadband sector. By treating broadband as an essential service and prohibiting Internet service providers from blocking, throttling, or engaging in aid prioritization of lawful content, the FCC aims to ensure a fast, open, and fair internet for all users. This move is crucial for maintaining an equitable digital landscape where all content providers, regardless of their size and financial capabilities, have equal access to consumers.
Microsoft is facing challenges in rebuilding trust due to security breaches and criticism surrounding its security practices. The company has been targeted by Russian state-sponsored hackers, leading to concerns about the security of email accounts and stolen source code. Additionally, Chinese government hackers have breached U.S. government emails through Microsoft cloud exploits. In response to these incidents, Microsoft has launched the Secure Future initiative to enhance its security efforts, prioritizing security over new features and focusing on AI and security.
Three things to know today
00:00 FCC Votes to Restore Net Neutrality, Reclassifying Broadband as Essential Service
03:13 AI’s Role in the Workplace: Enhancing Productivity Without Displacing Jobs, According to New Study
06:10 Microsoft Urged to Rebuild Trust Amid Security Breaches and Rising Criticism
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The Federal Trade Commission (FTC) has taken a significant step by voting to ban nearly all non-compete agreements, a move expected to have a substantial impact on the workforce and the economy. These agreements typically restrict workers from joining competing businesses or starting their own, with the aim of preventing workers from being trapped in abusive workplaces.
Apple's Vision Pro mixed reality headset, which initially generated hype and sold out quickly, is now facing a significant decline in interest and sales. Customer complaints include issues such as impracticality in everyday use, discomfort, difficulty finding apps, and a sense of isolation. As a result, Apple is reportedly cutting its shipment forecast for the Vision Pro headset for the rest of the year due to cooling demand. The company now expects to sell only around 400,000 to 450,000 units in 2024, compared to the previous market consensus of 700,000 to 800,000 units.
Three things to know today
00:00 FTC Votes to Ban Noncompete Agreements, Predicting $300 Billion Wage Increase Annually
05:23 Apple Cuts Vision Pro Headset Forecast Amid Cooling Demand, Delays Cheaper Model
07:45 Veeam Enhances Cybersecurity Posture with Acquisition of Incident Response Firm Coveware
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The cybersecurity landscape is witnessing a significant shift, with a record low of 28% of companies paying ransomware demands in the first quarter of 2024. This decline in payment rates reflects a positive trend, signaling a growing reluctance among organizations to yield to ransomware demands. However, the data also reveals a troubling development in the ransomware arena.
Over half of IT decision-makers encounter challenges in implementing email authentication tools like SPF, DKIM, and DMARC. This struggle stems from the complexity and technical expertise required to set up and maintain these authentication protocols effectively.
The impending changes to email services by major providers such as Google and Yahoo further underscore the importance of deploying robust email authentication measures. As these changes take effect, IT decision-makers must ensure their organizations comply with the new requirements to avert email delivery issues and potential security vulnerabilities.
Four things to know today
00:00 Record Low in Ransomware Payment Rates, with $1.1 Billion Paid in Q1 2024, Reports Coveware
05:03 Over Half of IT Decision-Makers Struggle with Email Authentication Tools, Reveals EasyDMARC Study
06:55 New Scam Alert: Cybercriminals Using Fake Podcast Invitations to Harvest Credentials
08:02 ConnectWise and Microsoft Enhance SMB Cybersecurity with New Defender for Business Integrations
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Organizations are currently facing a critical challenge in preparing for AI integration, as discussed in the podcast episode. A study has revealed that a staggering 92% of Windows machines in large organizations lack the necessary capabilities to effectively handle modern AI applications. This deficiency in AI readiness presents a significant obstacle for organizations seeking to leverage AI technologies to enhance their operations and maintain competitiveness in the digital landscape.
There is a significant push for increased funding for the National Institute of Standards and Technology (NIST) to enhance AI safety oversight. Over 80 organizations, including leading AI companies, universities, and civil society groups such as Amazon, OpenAI, the ACLU, and MIT, are urging Congress to prioritize NIST's funding request of $47.7 million. This call for additional funding comes in response to years of funding challenges that have left NIST with limited resources and facilities, potentially jeopardizing its ability to oversee advanced AI systems effectively.
Four things to know today
00:00 As New Models Emerge, New Study Reveals 92% of Windows Machines in Large Organizations Are Not AI-Ready
04:51 AI Leaders and Academics Push for Increased NIST Funding to Enhance AI Safety Oversight
07:10 Produce8 Introduces Advanced Work Analytics to Boost Efficiency in MSP Operations
08:31 Google Partners with National Guard to Enhance Disaster Response with AI Technology
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The managed services market in the U.S. is a dominant force globally, as reported by IDC. Accounting for over 45% of the global contract value in the managed services sector, the U.S. outperforms regions like Western Europe. This underscores the strong presence and significant contribution of U.S.-based managed service providers. The data also indicates a steady increase in enterprise technology spending in the U.S., leading to a rise in managed services deals. Despite a decrease in the total number of deals compared to the previous year, the average deal size remained consistent, demonstrating the stability and maturity of the U.S. managed services market. Furthermore, the emphasis on AI and cloud technologies in major managed services contracts in 2024 signals a strategic shift towards cutting-edge technologies and innovation within the U.S. managed services sector. This trend positions the U.S. as a key player in driving technological advancements and delivering high-value services globally.
McKinsey revealed limited non-IT benefits from cloud migration, challenging the common belief that cloud computing technology can enhance business agility and drive new revenue. Only one third of European companies actively monitor non-IT outcomes of cloud migration, suggesting that businesses may not be fully equipped to measure and realize the full potential benefits of their cloud investments.
Three things to know today
00:00 Managed Services Market in the US Dominates Global Contract Value, According to IDC Analysis
04:43 McKinsey Survey Reveals Limited Non-IT Benefits from Cloud Migration
06:28 SBA Unveils Investing in America Small Business Hub to Boost Federal Funding Access
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In this bonus episode of The Business of Tech, Rodrigo Loureiro discusses the state of play in cybersecurity. He highlights that many organizations are still falling short in basic cybersecurity hygiene, which he views as a significant failure. Loureiro emphasizes the importance of human expertise alongside technology to effectively protect small businesses. If you want to learn more about cybersecurity and how AI is transforming responses, tune in to this insightful episode!
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This episode sheds light on a significant issue within organizations - the disparity between leadership and IT technicians. The transcript reveals a noticeable variance in priorities and perspectives between C-suite executives and IT technicians. While C-suite executives prioritize customer satisfaction as the top metric, technicians are more focused on promptly resolving technical issues. This disparity can lead to misalignment, friction, and potential challenges within the organization.
Generative AI in healthcare presents both promise and concerns. The episode highlighted that while there are investments and startups focusing on generative AI in healthcare, there are significant limitations and challenges to consider. Studies have shown that generative AI struggles with complex medical queries and can produce incorrect diagnoses, raising concerns about its efficacy. Additionally, worries exist about perpetuating stereotypes and biases in healthcare settings.
Holodeck is a cutting-edge system that leverages AI to generate interactive 3D environments for training robots. The system has been found to outpace human-created tools in terms of realism and accuracy, showcasing the potential of AI in creating diverse testing scenarios. Holodeck can generate a wide range of indoor environments based on user requests, making it a powerful tool for testing and training purposes.
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Microsoft's initiative to offer $1 security updates for schools to address Windows 10 e-waste concerns is a significant move in the tech industry. With approximately 40% of PCs currently in use unable to upgrade to Windows 11, the Extended Security Updates program allows educational institutions to extend support for three years at a minimal cost. This not only benefits schools by ensuring their systems remain secure but also addresses the environmental impact of e-waste generated when millions of computers become ineligible for updates.
AltStore PAL has made a significant impact as the first alternative app store for iPhone in the EU. This launch provides users with more options and flexibility when it comes to accessing and downloading apps on their iPhones. AltStore PAL offers two initial apps, Delta (a Nintendo emulator) and Clip (a paid clipboard manager), with plans to add more third-party apps in the future. Users in the EU now have the option to subscribe to AltStore PAL for €1.50 a year to access these apps and potentially more in the future.
Three things to know today
00:00 Microsoft Offers $1 Security Updates for Schools, Addressing Windows 10 E-Waste Concerns
02:32 AltStore PAL Launches as the First Alternative App Store for iPhone in the EU
04:15 Rethinking the Term 'User': Advocating for More Precise Language in Tech Interactions
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Criminals are now targeting T-Mobile and Verizon employees with text messages offering bribes for performing SIM swaps. These messages claim to obtain contact information from employee directories, showcasing how attackers are leveraging social engineering tactics to gain unauthorized access, commit identity theft, and potentially lead to financial lawsuits. Despite T-Mobile denying a breach, the FBI has warned about the increasing prevalence of SIM swap attacks and introduced new rules to protect consumers.
The U.S. AI Safety Institute has recently added five new members to its leadership team, including experts from OpenAI and Stanford University. One of the appointees, Paul Cristiano, a former OpenAI researcher known for his work on AI safety and predictions of potential AI doom, has been appointed as the head of AI safety at the US AI Safety Institute. This move has sparked controversy within the Institute, with some staff members expressing concerns about compromising objectivity and integrity.
Three things to know today
00:00 T-Mobile and Verizon Employees Targeted in Bribery Schemes for SIM Swaps
03:48 D&H Distributing Boosts Credit for 600+ SMB Channel Partners to Fuel Growth
06:30 U.S. AI Safety Institute Bolsters Leadership with Top Experts from OpenAI and Stanford, But Not Without Controversy
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In this episode of "The Business of Tech," we discuss cybersecurity incidents and studies revealing concerning trends in the industry. We highlight Cisco's Duo security incident involving a threat actor accessing MFA SMS logs through a phishing attack on a supplier. Additionally, we cover studies showing the high salaries in cybersecurity, but also the gender and ethnic disparities present. Stay informed and protected in the world of tech.
Three things to know today
00:00 Cisco's Duo Security Incident: Threat Actor Accesses MFA SMS Logs Through Supplier Phishing Attack
03:37 Sophos Study Reveals Alarming Trend: 94% of Ransomware Victims Had Backups Compromised
05:58 ISC2 Study: Cybersecurity Salaries High, But Gender and Ethnic Disparities Challenge the Sector
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In this episode of the podcast, we delve into tech news covering Amazon's GenAI stack, Google's AI challenges in material science, and Broadcom's scrutiny in the EU for VMware pricing. Andy Jassy's emphasis on generative AI as Amazon's next big focus is also highlighted, outlining the three layers of their AI stack. OpenAI's release of the updated ChatGPT, GPT-4 Turbo, is discussed.
Three things to know today
00:00 Amazon‘s Three-Layer GenAI Stack, Aiming to Cut Costs and Boost Customization
04:33 Researchers Challenge the Effectiveness of Google's AI in Materials Science Breakthroughs
07:00 Broadcom Under EU Scrutiny for VMware Pricing and Licensing Policies
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In this episode of the Business of Tech podcast, host Dave Sobel discusses the financial strain on small businesses, insights from the latest U.S. economic reports, and the soaring adoption of AI in small and mid-sized businesses. He highlights key industry updates such as Amazon retiring a checkout technology, Microsoft pushing upgrades, and Google enhancing workspace security. Market conditions are reviewed, including the downturn in the Russell 2000 index and the challenges faced by U.S. small business owners amidst high inflation and hiring difficulties.
Three things to know today
00:00 Financial Strain on Small Businesses: Insights from the Latest US Economic Reports
03:31 AI Adoption Soars in SMB and Midmarket Sectors: Channel Partners Poised for Growth
05:51 Amazon Retires Checkout Tech, Microsoft Pushes Upgrades, and Google Bolsters Workspace Security
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In this bonus episode of the Business of Tech, John Gillham, founder of Originality.ai, discusses the detection of AI use and its impact on content creation. He shares insights on identifying whether content is human-created or AI-generated, highlighting the importance for companies to understand the origins of their content. Gillum's inspiration for focusing on the intersection of AI and its physical impact on people stems from his experience running a content marketing company.
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On this episode of the Business of Tech Lounge, Dave Sobel covers a range of topics including the impact of remote work on office space, unauthorized use of generative AI by employees, cloud migrations, shadow IT, and recent product launches. Goldman Sachs warns about the challenges faced by office owners due to maturing debts amidst the work-from-home boom. The episode also features insights on NIST 2 and previews an upcoming interview. Special thanks to SalesBuilder for sponsoring the show. Join in for valuable IT sales workflow tips and more tech updates.
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In this episode of "The Business of Tech," we dive into the world of cybersecurity. We discuss how a lone Microsoft engineer uncovered a potential global cyber attack through a Linux backdoor discovery, NIST's efforts to address vulnerability database backlog, and the crucial role of AI in safeguarding small to medium businesses from brand spoofing attacks.
Three things to know today
00:00 Lone Microsoft Engineer Thwarts Potential Global Cyberattack Through Linux Backdoor Discovery
03:26 NIST Tackles Vulnerability Database Backlog with Public-Private Consortium and Staff Reassignments
06:33 Safeguarding SMBs: The Dual Role of AI in Preventing and Detecting Brand Spoofing Attacks
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Today's episode covers the challenges of navigating the copyright minefield and the impact of generative AI on content creation. Legislation targeting AI copyright compliance and fines for lack of creator disclosures is discussed. Kaseya introduces a generative AI assistant to empower sales teams, reducing documentation time. Additionally, AI safety research is examined, revealing that only 2% of AI research is dedicated to the topic despite an increase in global AI safety research papers.
Three things to know today
00:00 Navigating the Copyright Minefield: Generative AI's Challenge to Content Creation
04:05 Legislation Targets AI Copyright Compliance, Introduces Fines for Lack of Creator Disclosures
08:07 Kaseya Empowers Sales Teams with Generative AI Assistant, Slashing Documentation Time
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In this episode of the Business of Tech podcast, host Dave Sobel covers the state of the tech workforce in 2024, with predictions of 3% growth and 300,000 new tech positions. He discusses cloud cost overruns and IT leaders preparing for spending to exceed $1 trillion by 2026. Additionally, he highlights Best Buy's Geek Squad facing mass layoffs due to financial rebalancing and an AI focus. Dave also touches on recent data indicating fluctuations in job numbers and concerns about inflation in the tech industry
Three things to know today
00:00 State of the Tech Workforce 2024: CompTIA Predicts 3% Growth and 300,000 New Tech Positions
05:36 Cloud Cost Overruns: IT Leaders Brace for Spending to Surpass $1 Trillion by 2026, Forrester Finds
07:20 Best Buy's Geek Squad Faces Mass Layoffs Amid Financial Rebalancing and AI Focus
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On this bonus episode of the Business of Tech, Erik Jan Frieser joins host Dave Sobel to discuss the upcoming NIS2 regulation in Europe. They delve into the importance of compliance for customer safety and the impact of NIS2 directive on IT service providers. Tune in to learn more about navigating this regulatory landscape and staying compliant in the tech industry.
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A feed drop of Slow-Smoked Business with Jarrod Morgan. Dave appeared on Jarrod's show, Jarrod and Dave cook up tech insights and meats alike, discussing AI's impact, the evolution of social media, and the future of tech, all while smoking meats in their backyards.
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On this bonus episode of the Business of Tech, Peter Kujawa discusses the recent compensation report released by Service Leadership. The report covers insights on how compensation works, where increases are happening, remote work, unlimited PTO, and more. Tune in to discover key data points and trends in the industry.
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On this episode of the Business of Tech Lounge, host Dave Sobel discusses Microsoft's changes to 365 offerings, Nerdio's new management tools, CompTIA embracing AI, insights from Peter Kujawa of Service Leadership, and NIS2 insight with Eric-Jean Frieser. The show also covers ConnectWise's annual MSP Threat Report, highlighting key cybersecurity incidents and trends from the past year, such as the focus on defense evasion tactics by threat actors. Stay informed and engaged with the latest tech news in the industry!
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On this bonus episode of the Business of Tech, Thomas Ryan from Bigly Sales discusses the impact of AI sales agents on the sales process. Thomas explains how they automate the lead intake process using SMS, transforming how companies handle leads from various platforms like Facebook and TikTok. Tune in to learn more about the future of AI in sales!
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In this bonus episode of The Business of Tech, host Dave interviews Nick Lorizio, founder of Astute Technologists, a new managed services provider. Nick shares his journey from a business management and leadership major to the world of MSPs. He highlights the importance of human expertise in cybersecurity and discusses the role of managed services in small businesses. Tune in for insights into the evolving landscape of managed services with a fresh perspective from a young entrepreneur.
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On today's episode of the Business of Tech Lounge, Dave Sobel discusses new insights on compensation, running a business, and AI's impact on sales. Guests include Peter Kujawa, Fred Carey, Nick Lorizio, and Thomas Ryan. The episode covers AI-enhanced cybersecurity tools, waste management, and AI's potential impact on diets. N-Able shared its Ecoverse vision at the Empower event in Texas, focusing on transforming IT management for MSPs through integrations with Rewst and HaloPSA to streamline workflows and data management.
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In this episode of the Business of Tech podcast, Dave Sobel covers three key topics: the release of best practices for MSP cybersecurity measures by CISA and the NSA, the Q1 2024 diversity report, and the emotional quotient of AI. Additionally, there's a discussion on the new rule for reporting cyber incidents in critical infrastructure organizations by CISA, impacting a wide range of entities, including small businesses.
Three things to know today
00:00 CISA and NSA Release Best Practices for MSPs to Bolster Cybersecurity Measures
04:56 The Q1 2024 Diversity Report
08:19 The Emotional Quotient of AI: Understanding Technology's Impact Beyond Business Outcomes
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Today's episode of the Business of Tech explores the challenges faced by startups and companies using generative AI, highlighting how the technology has not lived up to its initial hype. Intel and Microsoft are redefining AI-powered PCs, while automation and AI are poised to enhance RPA capabilities. Generative AI, particularly chatbots like ChatGPT, is experiencing criticism and setbacks, with concerns about errors, intellectual property, cost, and environmental impact. Some startups are struggling, and companies are realizing generative AI is not the solution they once thought it would be.
Three things to know today
00:00 The Struggle of Startups and Companies with Generative AI: Not the Panacea Once Imagined
04:42 Intel and Microsoft Define the AI-Powered PC Standards
07:32 The Evolution of Automation: How AI is Set to Supercharge RPA's Capabilities
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Today's episode of the podcast covers the challenges IT teams face with burnout due to a war room incident management approach. A study by Dynatrace reveals how blame culture and disconnected teams contribute to this issue. The episode also discusses a decline in remote job postings on LinkedIn despite the demand for work flexibility and highlights gender equality views among tech professionals.
Three things to know today
00:00 Combating Burnout: IT Teams Suffer Under 'War-Room' Incident Management Tactics
04:22 LinkedIn Data Shows Decline in Remote Job Postings Amid Ongoing Demand for Work Flexibility
08:08 Nigel Frank Study Highlights Discrepancy in Gender Equality Views Among Tech Professionals
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On today's episode, we discuss IT leaders' regrets over quick AI investments, CISA's budget cuts amid cyber threats, and Microsoft's new work era with NPUs. It's World Backup Day soon, prompting MSPs to engage customers on data protection. The challenges of hasty AI adoption are explored, along with the rise of chatbots using large language models. Stay informed with the latest tech insights and opportunities.
Three things to know today
00:00 One-Quarter of IT Leaders Regret Hasty AI Investments, Asana Survey Reveals
03:35 CISA Faces Budget Cut Amid Growing Cyber Threats and Political Backlash
05:48 Microsoft's 'New Era of Work': Surface Devices with NPUs to Accelerate Copilot Adoption
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In this episode of "The Business of Tech" podcast, host Dave Sobel covers the latest tech news, including Accenture slashing their revenue forecast, SolarWinds supporting U.S. cybersecurity efforts, and Arrow Electronics introducing AI-driven enhancements for cloud business management. The weekly market review discusses the performance of the Russell 2000 and S&P 600 indices. Accenture's revenue forecast cut is attributed to a slowdown in consulting demand, reflecting a broader trend in the industry.
Three things to know today
00:00 Accenture Slashes 2024 Revenue Forecasts as Consulting Demand Wanes
04:13 SolarWinds Sets Precedent for Software Providers in Support of U.S. Cybersecurity Efforts
06:58 Arrow Electronics Introduces ArrowSphere Assistant: AI-Driven Enhancements for Cloud Business Management
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On this bonus episode of the Business of Tech podcast, host Dave Sobel discusses the philosophy of "fuck average, be legendary" with guest Fred Kerry, CEO of IdeaPros. During our conversation, Fred shares the provocative origins of this motto and how it encapsulates the drive needed to achieve an extraordinary life.
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On this episode of the Business of Tech Lounge, host Dave Sobel covers a range of topics, including preparedness for CMMC 2.0, training technicians to understand the business, and an interview preview with Fred Carey. The show also addresses listener questions and updates on Broadcom and VMware partners, McDonald's self-serve, and United Health. The episode highlights the support of Salesbuildr, the first Patreon vendor sponsor. Additionally, a major change in the real estate market is discussed as the National Association of Realtors settles a lawsuit to shift from standard to negotiable commissions, potentially bringing increased competition and new business models.
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Today's episode of the Business of Tech covers critical industry news. NIST's National Vulnerability Database is facing delays, impacting security efforts. Microsoft warns about cloud services in Russia due to European sanctions. Enforcing software agreements through resellers is a pivotal decision. The NVD slowdown and its implications for security are discussed, along with criticism of MITRE for not addressing the issue. The episode also mentions CISA's budget requests, highlighting key challenges in the tech industry.
Three things to know today
00:00 NIST's National Vulnerability Database Faces Delays, Compromising Security Efforts
03:40 Microsoft Halts Cloud Services in Russia, Citing European Sanctions and Urging Data Backup
06:03 Enforcing Software Agreements Through Resellers: A Pivotal Court Decision with Industry-Wide Implications
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In this episode of the Business of Tech podcast, Dave Sobel covers the rising cyber frauds impacting US businesses, ransomware gangs' battles, tech support scams leading to a $26 million FTC settlement, and an EU cloud trade body's call for an investigation into Broadcom's VMware licensing changes. Additionally, the impact of AI hacking on March Madness bets and Microsoft's warning of a phishing campaign targeting tax filers are discussed.
Four things to know today
00:00 AI Hacking on March Madness Bets and Rising Cyber Frauds: A Costly Season for U.S. Businesses
05:10 Ransomware Gangs' Ego Battles and Stolen Password Tactics: Unveiling the Chaos Behind Cyber Threats
07:07 Tech Support Scams Lead to $26 Million FTC Settlement, Highlighting Need for Industry Standards
08:59 EU Cloud Trade Body Calls for Investigation into Broadcom's VMware Licensing Changes, Citing Market Harm
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On this episode of the Business of Tech podcast, key highlights include Apple negotiating to use Google's Gemini AI for Siri, the increasing use of AI in various industries such as healthcare, marketing, sports, and politics, and Ingram Micro's $8 billion IPO plans with Goldman Sachs and Morgan Stanley. Additionally, Microsoft has upgraded the free version of Copilot to GPT-4 Turbo, enhancing its logical reasoning capabilities. Lastly, Apple is exploring incorporating Google Gemini into the next iPhone OS to enhance Siri's performance.
Three things to know today
00:00 Apple in Negotiations to Power Siri with Google's Gemini AI in Upcoming iPhone OS
05:06 Use Cases for AI in Healthcare, Marketing, Sports, and Politics Discussed
08:56 Ingram Micro Eyes $8 Billion IPO with Goldman Sachs and Morgan Stanley for April Launch
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Today on the Business of Tech podcast, Dave Sobel discusses the challenges remote employees face with higher layoff rates and lower promotion rates. Bernie Sanders and Alexandria Fain propose a shorter work week to address long hours compared to global peers. Additionally, generative AI adoption is recommended to combat slowdowns due to copyright concerns. Dave also delves into the impact of return-to-office mandates on firms' financial metrics and employee satisfaction levels. The episode explores how such mandates may be used to reassert control over employees and points to declines in overall job satisfaction and work-life balance as a result.
Three things to know today
00:00 Remote Employees Face Higher Layoff and Lower Promotion Rates, Exposing Firms to Legal Risks
05:46 Sanders and Fain Advocate for a Shorter Workweek, Highlight Long Hours Compared to Global Peers
08:06 Generative AI Adoption to Face Slowdown Over Copyright Concerns, Gartner Reports
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In this episode of "The Business of Tech," host Dave Sobel discusses the 2024 economic paradox, with rising inflation concerns conflicting with surging small business optimism. The episode covers CompTIA's report on the IT channel's optimism for AI and tech services growth, Microsoft's co-pilot strategy, Musk's open source gambit, and OpenAI's App Store impact. The market review includes a drop in the Russell 2000 and S&P 600, despite small business confidence and consumer spending rising under the Biden-Harris administration. Economic optimism among small businesses is at a 22-year high, with most business owners feeling positive about the national economy.
Three things to know today
00:00 2024 Economic Paradox: Rising Inflation Concerns Clash with Surging Small Business Optimism
04:47 CompTIA Report Unveils Surge in IT Channel's Optimism for AI and Tech Services Growth
07:24 Microsoft's Copilot Strategy, Musk's Open-Source Gambit, and OpenAI's App Store Hurdles
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On this bonus episode of The Business of Tech, Dave explores the buzz around regulation and CMMC 2.0 with guest Mike Semel. They discuss the $100,000 impact and the differences between CMMC 1.0 and 2.0, shedding light on the evolving cybersecurity landscape and its implications for MSPs across various industries. Tune in to gain insights on the changing regulatory environment and its potential effects on businesses.
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In this episode of the Business of Tech Lounge, host Dave Sobel discusses a variety of topics relevant to the tech industry. The episode includes an analysis of a lawsuit involving a law firm and its IT provider, featuring insights from attorney Brad Gross. It delves into IDC data concerning the evolving role of the Chief Information Security Officer (CISO) and examines the allocation of budgets for cloud storage. Listeners will learn about Claude 3 and its ongoing testing phase. The episode also recaps Dave's conversation with Tabitha Scott and teases an upcoming interview with Mike Semel.
Additionally, the show does a call out to vendor patrons, highlighting advertising opportunities on the podcast for those interested in reaching a large audience of Managed Service Providers (MSPs). Dave encourages listeners to sign up for vendor support and advertising via the show's Patreon page at patreon.com/mspradio.
Throughout the episode, Dave takes live questions and comments from the audience, promising a dedicated question segment for both live and listener-submitted inquiries.
The top story of the episode covers a CyberScoop piece detailing a White House advisory group's recommendation for the creation of new economic incentive programs and liability protections to bolster cybersecurity in critical infrastructure. The group's report identifies a gap where market forces alone fail to prioritize cybersecurity and suggests solutions including financial incentives, enhanced education on federal services, and the development of liability protections to foster information sharing.
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Today's episode of the podcast discusses Apple's strategic move in AI with the acquisition of Darwin AI, signaling a focus on generative AI capabilities. The FCC redefines broadband with higher speed requirements, shifting to 100 down and 20 up. Other topics covered include navigating privacy regulations, IT spending trends, AI's cloud impact, and the quest for shared reality. Apple's acquisition of Darwin AI aims to enhance their generative AI capabilities, with Alexander Wong from Darwin AI joining Apple's AI group. Microsoft Teams is set to merge into a single unified app for work and personal use.
Three things to know today
00:00 Apple's Strategic Move in AI: DarwinAI Acquisition Signals Generative AI Focus
04:00 FCC Redefines 'Broadband' with Higher Speed Requirements: A Shift to 100 Mbps Downloads and 20 Mbps Uploads
05:31 Shaping the Digital Future: Navigating Privacy Regulations, IT Spending Trends, AI's Cloud Impact, and the Quest for Shared Reality
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In this episode of the Business of Tech podcast, Dave Sobel highlights Devin's AI breakthrough in autonomously resolving engineering tasks, the EU's groundbreaking AI act for regulation, and the impressive 130% year-over-year growth in the AR-VR headset market.
Three things to know today
00:00 Devin's Breakthrough in AI: Resolving Over 13% of Engineering Tasks Autonomously
03:37 EU Sets Global Precedent with the World's First Major AI Act to Regulate Artificial Intelligence from 2024
06:19 AR/VR Headset Market Sees 130.4% YoY Growth in Q4 2023 Amidst Technological Innovations in Healthcare
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On today's episode of The Business of Tech, we delve into Intel's vision of the AI PC as the future of computing, exploring the components that define it and how it will shape PCs moving forward. Additionally, we discuss key moves by tech giants like Solix, Raga AI, Salesforce, and Microsoft, as well as the PAX 8 event in New Zealand focusing on professional services post-divestiture. The episode also highlights technological advancements in accessibility, from speech assistance to hearing support, showcasing how tech is making strides in this area.
Four things to know today
00:00 Intel's Strategy: 'AI PC' Not a Spec, But a Forecast of Computing's AI-Driven Future
02:42 KnowBe4, Solix, RagaAI, Salesforce and Microsoft moves
05:38 Pax8 in New Zealand: Focuses on Professional Services and Channel Purity Post-Divestiture
07:35 From Speech Assistance to Hearing Support: How Tech is Making Strides in Accessibility
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Today's episode of the Business of Tech covers the challenges facing CISA in improving cybersecurity workforce and collaboration, AI's impact on workplace dynamics, and the reality of AI in the fast-food industry. President Biden's call to ban AI voice impersonations and Oregon's new right to repair law are also discussed.
Three things to know today
00:00 Challenges Ahead for CISA as GAO Calls for Improved Cybersecurity Workforce and Collaboration
04:11 AI's Potential to Transform Workplace Dynamics and Foster Better Employee Relations, According to HP
06:58 The Reality of AI in Fast-Food: A Closer Look at the Challenges Beyond the Hype
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In this episode host Dave Sobel discusses contrasting trends in the tech job market and the MSP sector's growth. Despite the overall job market's growth, tech occupations are facing an increase in unemployment rates. Meanwhile, MSPs are experiencing revenue growth driven by AI and cloud solutions, even as they navigate customer acquisition challenges
The episode delves into employment data with insights from the ADP employment report and the Fed's job report, noting a discrepancy in job addition numbers and a rise in the unemployment rate to 3.9 percent—its highest since early 2022. CompTIA's analysis reveals that the tech industry's employment remains relatively stagnant, with minor job additions in tech companies but staffing reductions in telecommunications and manufacturing sectors.
Two things to know today
00:00 Tech Occupations See Increased Unemployment Rate Despite Overall Job Market Growth
05:32 AI and Cloud Solutions Spearhead MSP Revenue Growth Amid Customer Acquisition Challenges
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Tabitha Scott, a thought leader and innovator, joins the podcast to discuss her upcoming book "Powering Change, the Hidden Resource to Unleash Potential, Productivity, and Profits," which explores the connection between nature's principles and business success. She introduces the concept of viewing businesses as living organisms, emphasizing that everything is made of the same energy.
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Today on the Business of Tech Lounge, we delve into the AI opportunity, perspectives from the tech media, and insights from Rich Freeman of Channelholic. We discuss acquisitions versus private equity, reflecting on Elliot Holland's comments. Tabitha Scott offers a unique business perspective, and we explore the FCC's move on AI and the impact of the Affordable Connectivity Program. In our top story, Kaseya's 2024 MSP Benchmark Report reveals cybersecurity as a top revenue driver for 73% of managed services providers, emphasizing the importance of investing in technology for cyber protection. Automation, integration, and AI adoption are key solutions to IT challenges, with hiring skilled IT professionals remaining a critical challenge for MSPs in 2024.
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On today's episode of "The Business of Tech," host Dave Sobel discusses NIST's challenges with budget cuts and AI safety responsibilities. Anthropic launches Claude 3, surpassing GPT-4 and Gemini Ultra in AI benchmarks. The discussion highlights NIST's struggles with limited resources despite its critical role in AI oversight, potentially jeopardizing President Biden's AI regulation plans.
Three things to know today
00:00 NIST Struggles with Budget Cuts Amid Growing AI Safety Responsibilities
02:50 Anthropic Launches Claude 3, Surpassing GPT-4 and Gemini Ultra in AI Benchmarks
04:41 Our Friday Big Ideas
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On today's episode of the Business of Tech podcast, we cover the latest in election security, with no cyber or influence threats detected on Super Tuesday. A law firm targets an IT company and a protist in a lawsuit over a ransomware breach. Zapier introduced an AI workspace for code-free bot creation called Zapier Central. Additionally, senior leaders are burdened by software contract negotiations, according to Vertice Research. National security officials share guidance on implementing a zero-trust framework to enhance security measures.
Four things to know today
00:00 Election Security Intact: No Cyber or Influence Threats Detected on Super Tuesday
02:44 Law Firm Targets IT Company and Acronis in Lawsuit Over Ransomware Breach
04:22 Zapier Introduces AI Workspace for Code-Free Bot Creation: Zapier Central
06:36 Senior Leaders Burdened by Software Contract Negotiations, According to Vertice Research
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In this episode of the Business of Tech podcast, key topics include taming wage inflation based on insights from the 2024 IT solution provider compensation report. Additionally, the discussion covers the low adoption rate of multi-factor authentication by SMBs and the expected price model changes for Apple's Vision Pro niche market by 2027. Tune in for a detailed analysis of data reports and technology trends impacting the industry.
Three things to know today
00:00 Taming Wage Inflation: Insights from the 2024 IT Solution Provider Compensation Report
03:46 2024 SASI Report: Only 35% of SMBs Embrace MFA, Reveals SaaS Alerts
05:58 Apple's Vision Pro Niche Market Status Expected Until Lower-Priced Model in 2027, Estimates Suggest
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In today's episode of the Business of Tech, Dave Sobel covers the intersection of politics and technology on Super Tuesday, highlighting the Cybersecurity and Infrastructure Security Agency's (CISA) efforts to secure the voting process against nation-state hackers and domestic threats. CISA has launched the Election Operations Center and an election resources page to tackle potential security issues. Additionally, the episode discusses the massive malware attack GitHub is currently battling, which involves millions of code repositories. We also touch upon the cost-saving benefits of GDPR compliance in reducing data storage and processing expenses. Lastly, we look forward to the Threads API release this summer and its implications for developers.
Three things to know today
00:00 Super Tuesday plus GitHub Battles Massive Malware Attack
05:10 Cost Savings in Compliance: How GDPR Reduced Data Storage and Processing Expenses
07:45 Threads API coming this summer
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In this episode of the Business of Tech podcast, Dave Sobel covers the psychology of pricing, Wendy's surge pricing strategy, maximizing AI potential in business with insights from Copilot Lab and Copilot for OneDrive, HP's new printer subscription service, and Dell executives' long-term vision of computing. The discussion delves into dynamic pricing and its implications, highlighting how Wendy's plans to implement surge pricing and offer discounts during slower times. The episode discusses emphasizing the legitimacy and commonality of dynamic pricing in various industries.
Four things to know today
00:00 The Psychology of Pricing: Wendy's Surge Pricing Statement and Its Implications
02:23 Maximizing AI Potential in Business: Insights from Copilot Lab and Copilot for OneDrive
04:45 HP Launches All-In Printer Subscription Service
05:37 Every PC an AI PC: The Long-Term Vision of Computing According to Dell Executives
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Today's bonus episode of "The Business of Tech" features Elliot Holland, an expert in small business acquisitions. Elliot, a Harvard Business School alum, shares his insights on buying companies without traditional capital investment. Tune in to learn more about Elliot's unique approach to helping everyday business buyers close their first deal.
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In the latest episode of the Business of Tech Lounge, it was announced that Syncro, a leading MSP platform, has appointed Michael George as its new CEO. With extensive experience in the technology industry, Michael George previously served as the CEO of Invicti Security and Continuum, driving significant growth and championing AI and automation initiatives in his previous roles.
The discussion on the definition of a breach emphasized the importance of understanding the difference between an exploit and a breach in cybersecurity. Host Dave Sobel engaged in a conversation with security expert Matt Lee, Senior Director of Security and Compliance, who provided insights into what constitutes a breach in cybersecurity.
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In this episode of the Business of Tech podcast, Dave Sobel discusses rising borrowing costs impacting consumer sentiment and the untold economic story. Microsoft unveils Co-Pilot for finance and Windows 11. Plus, explore Friday Big Ideas on MSP 4.0, security, AI, and weight loss drugs. Research shows that higher borrowing costs have negatively affected consumer sentiment, with interest rate hikes impacting credit card and car loans. Stay informed on the latest economic trends and tech updates with this insightful episode.
Three things to know today
00:00 Rising Borrowing Costs Impact Consumer Sentiment: An Untold Economic Story
03:56 Microsoft Unveils Copilot for Finance and more CoPilot in Windows 11
06:08 Friday Big ideas on MSP 4.0, Security, AI, and Weight Loss Drugs.
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On today's episode of the Business of Tech podcast, key topics include the struggles of mid-market tech companies, the introduction of Microsoft's Pirate toolkit for enhancing AI security, the rise of fractional CAIOs for steering AI strategies, and updates from ASCII, CompTIA, PIA, and SILENCE laboratories. Market data from Canalys reveals a projected 20% growth in worldwide cloud service spending for 2024, with significant contributions from Amazon Web Services, Microsoft Azure, and Google Cloud.
Four things to know today
00:00 Mid-Market Tech Struggles: Advania Study Highlights Need for Better Solutions
04:24 Microsoft's PyRIT: A New Toolkit for Enhancing Generative AI Security Practices
07:02 The Emergence of Fractional CAIOs: A Flexible Approach to Steering AI Strategies
09:26 ASCII, CompTIA, Pia, and Silence Laboratories in the news
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On today's episode of the Business of Tech, key updates include the unveiling of Cybersecurity Framework 2.0 by the National Institute for Standards and Technology, addressing supply chain risks and introducing the govern function. Lockbit's resurgence and exploits targeting unpatched ConnectWise Screen Connect flaws are discussed. Additionally, KKR is set to acquire VMware's end-user computing business for $4 billion. The episode also delves into the Biden robocall incident and the implications of deepfake technology.
Four things to know today
00:00 Cybersecurity Framework 2.0 Unveiled: NIST Addresses Supply Chain Risks, Introduces Govern Function
03:29 Lockbit’s Comeback and Unpatched ConnectWise ScreenConnect Flaws Exploited by Hackers
04:45 KKR Set to Acquire VMware's End User Computing Business for $4 Billion
07:37 From Deepfake to Deep Trouble: The Biden Robocall Incident Unfolds
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On today's episode, we explore key topics in the realm of cybersecurity and technology. We discuss leveraging government initiatives for enhancing IT service providers' cybersecurity defenses, the establishment of an AI task force by Congress, and the challenges of generative AI in tech interviews. Additionally, Gartner's top trends in cybersecurity for 2024, focusing on generative artificial intelligence, threat exposure management programs, and evolving identity and access management approaches. Stay informed and proactive about cybersecurity with the insights shared in this episode.
Three things to know today
00:00 Leveraging Government Initiatives: How IT Service Providers Can Enhance Cybersecurity Defenses
04:51 AI Task Force Established by Congress: A Step Forward or a Delay in Action?
05:58 Generative AI in Tech Interviews: A New Challenge for Detecting Cheating
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Today's episode of The Business of Tech covers a survey revealing workers' fears and eagerness regarding AI tools, Google's pause on Gemini AI, and diverse AI use cases. The survey shows concerns about AI skill displacement but also a desire to use AI tools more, especially among younger workers. Confidence in AI may be growing, with professionals anticipating increased demand for their skills.
Three things to know today
00:00 Survey Reveals 43% of Workers Fear AI Skill Displacement, Yet 60% Eager to Utilize AI Tools More
04:26 Google Pauses Gemini AI for Reworking After Misrepresenting Historical Figures
06:40 From the Battlefield to the Ballgame: Diverse AI Use Cases Show Impact
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In this bonus episode of the Business of Tech, host Dave Sobel interviews Tom Cahue, IT Manager for the Mary Campbell Center. Tom shares his experiences as an end customer working with an MSP and discusses the importance of effective communication and clearly defining roles. He also highlights how his organization successfully navigated challenges and established a strong working relationship with their MSP.
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In this episode of the Business of Tech Lounge with Dave Sobel, the format is more interactive, allowing live viewers to ask questions and engage with guests. The discussion delves into the differences between MSPs and MSSPs, highlighting a case involving Accenture providing IT support services to Starwood and Marriott.
Jay McBain from Canalys discusses the opportunities and challenges in the AI space for solution providers. He highlighted the growth potential of generative AI and the need for partners to focus on security skills and practices. Jay emphasized the importance of understanding the size of the customer base and how it correlates with the adoption of AI technologies.
Dave Sobel discusses the impact of vendors like Broadcom and ArcServe making significant changes to their channel programs. Broadcom's acquisition of VMware has led to smaller partners being left stranded, as the company focuses on its top 2,000 customers and cuts off smaller partners. This move has created turmoil in the channel, with rival vendors stepping in to rescue VMware partners and offer alternative solutions. Ryan Morris provides insight on why vendors make these moves, and how solution providers can adjust.
Join the conversation every Wednesday at 3 p.m. Eastern for more insights and engaging discussions.
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Today's episode discusses the rise of enterprise browsers in cybersecurity for 2024, highlighting the importance of built-in security features and the need for advanced measures due to increased hacking threats targeting browsers. Companies like Palo Alto Networks and Island are at the forefront of developing these browsers, with Atakama also beta-testing a product for managed services providers. Additionally, NVIDIA and N-Able earnings, Syncro CEO, and MSPX are covered, along with Friday Big Ideas. Stay tuned for pushback from a listener at the end.
Three things to know today
00:00 2024: The Year of the Enterprise Browser - A New Frontline in Cybersecurity
03:38 Nvidia and N-Able Earnings, Syncro’s CEO, and what is MSPX?
06:16 Our Friday Big Ideas
08:38 Plus, stick around to the end for some pushback from a listener.
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In this episode of the podcast, we cover significant developments in the tech world. The LockBit ransomware group has been dismantled by global law enforcement, ConnectWise responds to a security breach, Google introduces Gemini for Workspace, and Apple announces the PQ3 initiative to combat quantum computing threats.
Four things to know today
00:00 Global Law Enforcement Success: Lockbit Ransomware Group Dismantled
04:15 ConnectWise Takes Drastic Measures Amidst ScreenConnect Security Breach
06:35 Introducing Gemini for Workspace: Google's Answer to AI-Enhanced Business Applications
08:04 Apple's PQ3 Initiative: A Proactive Move Against Quantum Computing Threats
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On today's episode of the podcast, we discussed the FTC's proposed rules to combat AI impersonation and deepfake harms, Adobe's AI-powered enhancements to Acrobat, and Apple's challenges with Vision Pro. Additionally, we highlighted CoreView's M365 management platform for MSPs and the White House's focus on data privacy and security. Stay informed and visit coreview.com.msp for more details.
Three things to know today
00:00 FTC Proposes New Rules to Tackle AI Impersonation and Protect Consumers from Deepfake Harms
04:58 Adobe Expands Acrobat's Functionality with AI-Powered Summarization, Link Generation, and More
07:19 Apple's Vision Pro Faces Early Hurdles: User Discomfort and App Monetization Issues
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Today's episode of the Business of Tech covers a range of topics, including the impact of artificial intelligence on various industries, a fine imposed on Air Canada for chatbot misinformation, and security updates from ConnectWise.. The use of AI in federal weather forecasting is highlighted as a key development, showcasing how AI can enhance weather prediction models and improve forecasts.
Four things to know today
00:00 Artificial Intelligence: A Catalyst for Change in Weather, Beauty, and Law Enforcement
04:49 Air Canada Fined Over Chatbot Misinformation, Tribunal Highlights Digital Responsibility
06:22 1Password, Involta, SailPoint, and Google Partner changes
08:35 ConnectWise Acts on Critical Security Flaws in ScreenConnect, Urges Immediate Patching
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In this bonus episode of the Business of Tech podcast, host Dave Sobel is joined by Luke Diaz, founder of DBT Ventures, to discuss customer success and SaaS trends. Luke shares his insights on the SaaS market and its focus on churn, highlighting the importance of retaining customers as managed services providers. With his expertise in scaling startups to over $100 million in ARR, Luke provides valuable insights on the dynamic environment of the SaaS industry. Tune in to learn more about customer success and the current market cycle.
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Explore the strategies, challenges, and successes that define the tech landscape with Dave Sobel on "The Business of Tech" podcast. Gain insights on how managed services providers and IT outsourcing companies stay ahead in the ever-evolving world of technology. Join Dave as he uncovers the impact on businesses, careers, and the industry at large. Dive deeper into the future of technology and discover inspiring stories from tech leaders. Tune in for daily actionable insights and be part of this journey towards innovation and leadership in the tech industry. Follow "The Business of Tech" on your favorite podcast platform to stay informed and inspired.
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On this episode of the Business of Tech podcast, we dive into the latest developments in AI from Google and OpenAI, including tools that write code and generate dynamic video content. The discussion also covers the shrinking remote work opportunities as companies increase in-office days. Additionally, cybersecurity is highlighted as crucial, emphasizing the human expertise needed to interpret and respond to complex threats. The episode features insights on historical context, job displacement, and how to capitalize on AI advancements.
Three things to know today
00:00 Google & OpenAI Accelerate AI Development, Introducing Tools That Write Code and Generate Dynamic Content
03:34 Remote Work Opportunities Shrink as Companies Increase In-Office Days, Ringover Report Finds
07:17 Friday Big Ideas around AI: Historical Context, Job Displacement, and how to capitalize on it all.
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On today's show, we discuss TeamLogic IT partnering with NinjaOne for endpoint management of over 100,000 devices, CISA reveals its 2024 cybersecurity priorities, and ArcServe discontinues cloud services and OneXafe Solo, shaking the MSP market. CoreView supports MSPs with a Microsoft 365 management platform. UK SMEs are increasingly relying on MSPs for cost effectiveness, with 62% of respondents utilizing MSPs. Some SMEs with uniform technology stacks may not need MSPs, but those with diverse resources like MacBooks can benefit from specialized services.
Three things to know today
00:00 TeamLogic IT Partners with NinjaOne for Endpoint Management of Over 100,000 Devices
02:59 CISA Unveils 2024 Cybersecurity Priorities to Counter Advanced Threats and Protect Critical Infrastructure
05:43 Arcserve Shakes MSP Market with Sudden Discontinuation of Cloud Services and OneXafe Solo
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In this episode, we discuss three important topics. First, small business sentiment in the US has dipped due to concerns over inflation and labor costs. The National Federation of Independent Business reports the largest decline in sentiment in over a year. Second, we explore the early days of Microsoft 365's AI co-pilot, discussing both critiques and kudos. Lastly, we highlight tech leaders coming together to tackle deepfake AI threats in elections. Stay tuned to learn more about these pressing issues in the business and tech world.
Three things to know today
00:00 Small Business Sentiment Dips Over Inflation and Labor Costs, NFIB Reports Largest Drop in Over a Year
03:59 Critiques and Kudos: Navigating the Early Days of Microsoft 365's AI Copilot
07:18 Tech Leaders Unite in Accord to Tackle Deepfake AI Threats in Elections
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In this episode, we discuss the latest news in the tech industry. We start by highlighting Microsoft's success with its AI initiatives, including the popularity of its CoPilot AI app. The app has gained significant traction, ranking as the second most popular free app in the Apple App Store and the 12th most downloaded app in the Google Play Store. Additionally, CNBC reports that Microsoft's Azure cloud is closing the gap on Amazon Web Services (AWS) with the help of its AI growth. Analysts estimate that Azure is now about three quarters the size of AWS, compared to half its size five years ago. We also delve into a study by Indeed, which reveals that Gen Z's anxiety about AI jobs surpasses that of older generations. Finally, we discuss the importance of cloud marketplaces for IT channel success, based on a report by GTDC. Overall, this episode showcases the impact of AI in the tech industry and highlights Microsoft's advancements in this field.
Three things to know today
00:00 Microsoft's AI Bet Pays Off: CoPilot's Success and Azure's Growth Challenge AWS
03:51 Gen Z's AI Job Anxiety Surpasses Older Generations, Indeed Study Finds
06:00 Cloud Marketplaces Become Crucial for IT Channel Success, GTDC Report Finds
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In this episode of "The Business of Tech," Dave Sobel discusses three key topics. First, he highlights the recent breach of U.S. systems by China-backed hackers, signaling a new era of cyber threats. Next, he explores the emerging consulting opportunities as businesses seek compliance with evolving AI regulations and digital laws. Lastly, Sobel provides insight into the $1.9 billion valuation and strategic investments in Ninja One by Snowflake and Datadog executives.
Three things to know today
00:00 Volt Typhoon's Five-Year Breach of U.S. Systems Signals New Era of Cyber Threats from China
03:45 Consulting Opportunities Emerge as Businesses Seek Compliance with Evolving AI Regulations and Digital Laws
06:23 Industry Titans Bet on NinjaOne: Insight into the $1.9 Billion Valuation and Strategic Investments from Snowflake and Datadog Executives
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In this bonus episode of the Business of Tech, host TJ Karwal speaks with the CEO and founder of Cluster Networks, a company revolutionizing the IT industry with its innovative IT-driven solutions. Cluster has built an AI-driven product called Friday and launched the world's first AI-driven MSP. The episode explores the concept of autonomous IT and how it is becoming a reality
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In this episode of the Business of Tech podcast, Dave Sobel discusses three important developments in the tech industry. First, Google revamps its AI strategy and introduces Gemini Ultra, its most advanced language model. Google also launches a new Google One tier with enhanced features. Next, ConnectWise unveils advanced RPA and AI capabilities at Automation Nation 2024 in Tampa. Finally, the podcast delves into the setbacks faced by JCDC in their cybersecurity efforts, including conservative scrutiny and internal issues.
Three things to know today
00:00 Google Revamps AI Strategy: Unveils Gemini Ultra and Launches New Google One Tier with Enhanced Features
05:45 Automation Nation 2024: ConnectWise Unveils Advanced RPA and AI Capabilities in Tampa
06:58 JCDC's Setback: How Conservative Scrutiny and Internal Issues Challenge Cybersecurity Efforts
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In this episode of the Business of Tech podcast, host Dave Sobel discusses the impact of AI on digital identity. He highlights a recent case in Hong Kong where a finance worker was tricked into paying out $25 million to fraudsters using deepfake technology. Additionally, Dave mentions an underground website called OnlyFake that sells realistic fake IDs for just $15, posing a threat to cybersecurity. He also provides insights into tech earnings analysis, including trends in gaming, AI, and digital ads driving market trends. Lastly, Dave discusses Apple's Vision Pro integration into IT management, which could be a potential game changer for enterprise.
Three things to know today
00:00 AI Deepfakes Challenge Digital Identity: $25 Million Scam and Fake ID Crisis
03:33 Tech Earnings Analysis: Gaming, AI, and Digital Ads Driving Market Trends
08:18 Apple's Vision Pro Integrates into IT Management: Potential Game-Changer for Enterprise
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In this episode, Dave Sobel discusses three important tech news updates. Firstly, the SEC has introduced new cybersecurity rules for SaaS systems to enhance data protection. Secondly, zero trust adoption is increasing in SMB and mid-market sectors. Lastly, the FBI warns SMBs about a China-linked hacking campaign targeting old routers. Dave emphasizes that cybersecurity is not just about technology, but also the human expertise needed to respond to threats. The episode concludes with a detailed discussion on the SEC's new rules for SaaS systems and the importance of managing the risks associated with them.
In this episode, Dave Sobel discusses three important tech news updates. Firstly, the SEC has introduced new cybersecurity rules for SaaS systems to enhance data protection. Secondly, zero trust adoption is increasing in SMB and mid-market sectors. Lastly, the FBI warns SMBs about a China-linked hacking campaign targeting old routers. Dave emphasizes that cybersecurity is not just about technology, but also the human expertise needed to respond to threats. The episode concludes with a detailed discussion on the SEC's new rules for SaaS systems and the importance of managing the risks associated with them.
Three things to know today
00:00 SEC Introduces New Cybersecurity Rules for SaaS Systems to Enhance Data Protection
04:39 Zero Trust Adoption on the Rise in SMB and Midmarket Sectors, TechAisle Reports
05:57 FBI Warns SMBs: Old Routers Targeted in China-Linked Hacking Campaign
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In this episode of "The Business of Tech," host Dave Sobel discusses the contradicting news of layoffs at tech giants Google, Amazon, and Microsoft amidst a booming U.S. job market. He also shares insights on Microsoft's new AI tool for sales and services, specifically designed for Salesforce and Dynamics 365 users. Additionally, Sobel highlights IBM's discovery of the audio jacking threat in voice call security. Sobel also touches on the strong growth of the U.S. labor market, with a substantial increase in jobs added in January and low unemployment rates. However, economists caution that other factors may indicate a potential slowdown in wage or job market growth.
Three things to know today
00:00 Google, Amazon, Microsoft Layoffs Contradict Booming US Job Market
05:27 Copilot AI for Sales and Service: Microsoft's New Tool for Salesforce and Dynamics 365 Users
06:34 IBM Uncovers 'Audio-Jacking' Threat in Voice Call Security
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In this episode, host Dave Sobel discusses the topic of digital transformation and leadership with guest Jen Swanson, a seasoned professional with extensive experience in customer advocacy, marketing technology, and service channel operations. They delve into the importance of staying on top of your business and explore the concept of transformation in both the digital and leadership realms. Jen shares insights from her career and highlights the need for continuous adaptation and growth. Tune in to gain valuable insights on digital transformation and leadership.
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In this episode of the Business of Tech podcast, host Dave Sobel brings you the latest news and updates in the tech industry. He starts off by discussing the general availability of the Apple Vision Pro and its impact on spatial computing. One notable announcement is that Zoom users can now attend virtual meetings using the device, offering a seamless collaboration experience. Microsoft is also bringing its suite of Microsoft 365 apps to the Apple Vision Pro, further enhancing its capabilities. Additionally, Sobel shares research findings that reveal RTO policies are more focused on control rather than financial gains. Finally, Sobel presents some big ideas for the week, touching on various topics related to the business and technology industry.
Three things to know today
00:00 All the news now that the Vision Pro is available
05:24 Research Reveals RTO Policies Linked to Control, Not Financial Gains
09:06 Friday Big Ideas
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In this episode, Dave Sobel discusses three important tech news stories. First, N-Able's inaugural Global Futurology Study reveals insights into the growth of managed services, including the rise of cybersecurity and the use of AI. Next, SolarWinds challenges the SEC lawsuit over the 2020 cyber attack and claims the fraud charges are unfounded. Lastly, Salesforce research highlights the gap between AI productivity promises and reality in terms of data and IT readiness.
Three things to know today
00:00 Insights from N-Able’s Inaugural Global Futurology Study
05:31 SolarWinds Challenges SEC Lawsuit Over 2020 Cyberattack, Claims Fraud Charges Unfounded
07:31 AI Productivity Promise Meets Reality: Salesforce Research on Data and IT Readiness
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In this episode of "The Business of Tech," host Dave Sobel discusses the key areas of growth for MSPs in 2024. He highlights the importance of cybersecurity and AI consulting, as well as the need for human expertise in interpreting and responding to complex threats. Sobel also mentions the rise of IT automation and significant investments in AI startups. Additionally, he touches on Microsoft's response to an AI incident involving Taylor Swift, which led to enhanced safety measures. The episode concludes with insights from a Canalys poll, indicating that channel partners expect significant growth in their managed services businesses, driven by customer demand for cybersecurity management, cloud infrastructure, application development, AI solution consulting, and compliance requirements. The evolving MSP model, increased M&A activity, and vendor consolidation in RMM are also discussed.
Three things to know today
00:00 Cybersecurity and AI Consulting: Key Growth Areas for MSPs in 2024
04:05 IT Automation Gains Momentum with Significant Investments in AI Startups
06:39 Taylor Swift's AI Incident Spurs Microsoft to Enhance Safety Measures
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In this episode of "The Business of Tech," Dave Sobel discusses the findings of a study by MIT on the cost of deploying artificial intelligence (AI) technology. The study reveals that currently, it is more economical for employers to keep human workers, as only 23% of workers' wages for tasks relying on computer vision could be cost-effectively replaced by AI. While AI excels at recognizing patterns and analyzing images, it comes with high installation and maintenance costs and lacks the ability to handle tasks requiring intuition and implicit knowledge. However, industries like banking, marketing, retail, legal services, transportation, and healthcare are still prime candidates for increased automation. The episode also touches on the potential impact of AI on the U.S. economy and job losses in the next decade.
Four things to know today
00:00 MIT Study: AI Deployment Costs Keep Human Workers More Economical for Now
03:30 Rising Costs of Cybersecurity: Average Attack Response Exceeds $5 Million
07:49 AWS Supports SMB Market: Introduces Specialized Partner Competency
08:44 German Study Confirms Decline in Google Search Quality Due to SEO Spam
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In this episode of "The Business of Tech," host Dave Sobel discusses contrasting economic trends between the U.S. and Europe. While the U.S. experienced strong economic growth and exceeded GDP expectations, Europe faced challenges with a shrinking German economy and supply disruptions impacting inflation. The episode also highlights the legal and ethical debate surrounding AI-generated deep fakes of Taylor Swift, as well as the examination of AI by the FTC, Copyright Office, and OMB.
Three things to know today
00:00 Contrasting Economic Trends: U.S. Growth vs. Europe's Struggles in 2023
02:55 Swift Response Needed: AI-Generated Deepfake of Taylor Swift Spotlights Legal and Ethical Debate
06:10 FTC, Copyright Office & OMB All Examining AI as Senators Consider Oversight Agency
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In this bonus episode of the Business of Tech, the host interviews Jessica Nelson Kohel, the co-founder and president of The Product Consult. With over 18 years of experience in digital product development, Jessica shares insights into product management and how to optimize digital product development teams. She discusses her work with various companies, including Epic Games and Nike, and highlights the importance of revenue growth, product optimization, product strategy, and team development. Listeners can gain valuable knowledge on product management from this episode.
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In this episode of "The Business of Tech," host Dave Sobel discusses four key topics. First, he highlights the investigation by the New Hampshire AG into a fake robocall impersonating President Joe Biden, which is seen as an attempt at voter suppression. Next, he explores the dark side of AI in politics and its potential for voter manipulation. Sobel also delves into the shifting cyber threat landscape and Symantec's insights on ransomware gang tactics. Finally, he touches on the initial demand for Apple's Vision Pro and the apprehension among developers. The episode concludes with a reflection on the parallels between IT outsourcing and generative AI adoption.
Four things to know today
00:00 New Hampshire AG Investigates Fake Biden Robocall: AI's Dark Turn in Voter Suppression
05:00 Cyber Threat Landscape Shifts: Symantec's Take on Ransomware Gang Tactics
08:11 Initial High Demand for Apple's Vision Pro Meets Developer Apprehension
11:06 Learning from the Past: Drawing Parallels Between IT Outsourcing and GenAI Adoption
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In this episode of "The Business of Tech," Dave Sobel discusses the growing risks of AI in finance and politics, and the rise of regulations ahead of the elections. He also covers the compliance requirements for small businesses, who now face the same cyber requirements as larger firms. Additionally, Sobel highlights the launches of Seceon, Atakama, Pax8, and Microsoft. Finally, Sobel delves into the need for legislation and regulation in the areas of AI and deepfakes in political campaigns, urging states to take action as the 2024 election approaches.
Three things to know today
00:00 Growing AI Risks in Finance and Politics: Calls for Regulation Rise Ahead of Elections
05:18 CMMC and FedRAMP Compliance for All: Small Businesses Face Same Cyber Requirements as Larger Firms
09:03 Seceon, Atakama, Pax8, and Microsoft launches
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In this episode, we discuss the current state of the IT and business services market, which is showing signs of a rebound according to ISG Research. We also explore Nightshade and Glaze, tools developed by the University of Chicago to protect AI data integrity. Additionally, we cover the Channel Turmoil caused by Broadcom cutting ties with smaller VMware partners. Finally, we highlight the global spending on IT and business services, which experienced a slight decline in Q4 but is expected to rebound in 2024.
Three things to know today
00:00 IT and Business Services Market on the Cusp of Rebound: Insights from ISG Research
03:55 Nightshade and Glaze: University of Chicago's Tools to Protect AI Data Integrity
06:37 Channel Turmoil: Broadcom Cuts Ties with Smaller VMware Partners
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In this episode of The Business of Tech, host Dave Sobel discusses four important tech news stories. First, he highlights Microsoft's 365 add-on search and the significant increase in the number of paid add-ons for customers. Next, he mentions the recent email breach by Russian hackers that Microsoft revealed. Sobel then discusses the fallout from the Horizon IT case, where over 700 people were wrongfully convicted due to software errors. Lastly, he mentions the debut of the Apple Vision Pro and the concerns surrounding its availability and repair costs.
Four things to know today
00:00 Microsoft 365 Add-Ons Surge: Analyzing the Shift from 14 to 61 in Four Years
04:16 Midnight Blizzard Strikes Again: Microsoft Reveals Email Breach by Russian Hackers
05:17 Horizon IT Fallout: Over 700 Wrongfully Convicted Due to Fujitsu Software Errors
06:57 Apple Vision Pro Debuts: Mixed Availability and Repair Cost Concerns Surface
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In this bonus episode of the Business of Tech, host Dave interviews Uzair Ahmed, the founder and chief automation officer at Cottonwood Automation. Uzair shares his insights on leveraging technology to automate and streamline small and mid-sized businesses. He discusses the importance of connecting various software systems and eliminating manual processes to create a more efficient and cohesive business operation. Uzair also explains why he believes partnering with existing managed internet service providers is a better approach for businesses in need of infrastructure support. Tune in to learn more about Uzair's approach to business process automation and his success in building and scaling ventures.
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In this episode, we discuss four key topics. First, MSPs are boosting their IT budgets by up to 70% to meet the growing demand for enterprise IT. Second, the FTC joins a global pact for AI data privacy, focusing on enhancing training data trustworthiness. Third, we provide an update on the Kaseya case, with prosecutors and the FBI continuing their pursuit beyond sentencing. Finally, we explore the importance of cross-industry collaboration in leveraging AI's full potential, with insights from Google DeepMind's COO. We also highlight the significance of human expertise in cybersecurity and introduce Huntress, a company dedicated to elevating SMBs and MSPs with fully managed cybersecurity solutions. The episode concludes with a report on MSPs' increased spending and the popularity of refurbished IT equipment in the industry.
Four things to know today
00:00 MSPs Boost IT Budgets by 70%: Surge in Enterprise IT Demand Spurs Growth
04:06 FTC Joins Global Pact for AI Data Privacy: New Standards to Enhance Training Data Trustworthiness
06:20 Progress in Kaseya Case: Prosecutors and FBI Continue Pursuit Beyond Vasinskyi's Sentencing
07:19 Cross-Industry Collaboration Key to Leveraging AI's Full Potential: Insights from Google DeepMind COO
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In this episode of the Business of Tech podcast, Dave Sobel discusses three key topics. First, he explores the business opportunity for IT services in guiding companies through AI integration and overcoming planning hurdles. Next, he dives into the challenges faced by the AI industry in 2024, particularly in relation to global copyright laws. Lastly, he examines the lasting economic legacy of the pandemic, with a significant percentage of U.S. workers continuing to work remotely. The episode also highlights the importance of cybersecurity expertise and introduces Huntress, a company focused on elevating SMBs and MSPs with fully managed cybersecurity solutions. Additionally, Dave shares insights from Gartner on the current stage of AI investment and the projected growth of IT spending in 2024. Overall, this episode provides valuable insights into the intersection of technology and business.
Three things to know today
00:00 Business Opportunity for IT Services: Guiding Companies in AI Integration and Overcoming Planning Hurdles
04:17 2024: A Pivotal Year for AI Industry Amidst Global Copyright Law Challenges, Reports Politico
06:45 Remote Work: The Lasting Economic Legacy of the Pandemic with 20-25% US Workers at Home
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In this episode, Dave Sobel discusses the latest updates in the tech market. He starts by highlighting the increase in cloud infrastructure spending and the decline in traditional IT. He also explores the opportunities for IT firms in data analytics and culture transformation. Dave then mentions Google's strategic move in cloud competition. Moving on, he discusses the latest Consumer Price Index report, which shows sticky inflation in key areas of the economy. This could complicate expectations of near-term interest rate cuts. Dave shares that prices are rising faster than desired, particularly in the services sector, while goods prices are falling. He concludes by mentioning the decline in worldwide PC shipments according to Gartner.
Three things to know today
00:00 Cloud Infrastructure Spending Soars as Traditional IT Declines: Key Takeaways from IDC Report
03:37 Strategic AI Integration: IT Firms' New Opportunity in Data Analytics and Culture Transformation
05:31 Google's Strategic Move in Cloud Competition: No More Exit Fees
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In this episode, Dave Sobel discusses the highlights from CES, including the introduction of Wi-Fi 7, which promises faster speeds and improved efficiency for high bandwidth activities. He also covers other tech products showcased at the event, such as voice-controlled luxury toilet seats, transparent displays, and new processors and graphic cards. Additionally, Microsoft unveils Copilot Pro, a consumer AI plan for enhanced productivity, and Lancom Technology joins Evergreen through acquisition.
Three things to know today
00:00 Wi-Fi 7, AI Integration, and Futuristic Displays: Key Highlights from CES
04:24 Microsoft Unveils Copilot Pro: The New $20 Consumer AI Plan for Enhanced Productivity
06:02 Evergreen's International Ambitions: Lancom Technology Joins as Latest Acquisition
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In this episode of the Business of Tech podcast, host Dave Sobel discusses the changing work landscape and the impact it has on employee well-being. He shares data from various surveys, including the American Psychological Association's Work in America survey, which reveals that workplace stress in the U.S. has reached epidemic proportions, with high workloads, low job control, and work-family conflict being the top stressors. The survey also highlights high rates of workplace bullying and discrimination. Additionally, the episode explores the issue of burnout and its impact on productivity, with 65% of employees experiencing burnout in 2023. The importance of taking breaks, having focused time, and logging off after work is emphasized, as these practices have been found to improve productivity. Lastly, the podcast discusses the challenges faced by remote workers, including a lower likelihood of receiving promotions and raises.
00:00 Navigating the New Work Landscape: Surveys Indicate Shift Towards Flexibility, Remote Work, and Employee Well-Being
04:47 From Redefining Meetings to Navigating Virtual Legality: Some Friday Big ideas
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In this episode of the Business of Tech podcast, host Dave Sobel discusses OpenAI's strategic moves, including their response to copyright lawsuits and the launch of their new service, ChatGPT Team. OpenAI defends their use of copyrighted material for training AI technologies, stating it falls under fair use and emphasizes the transformative potential of AI in journalism. They have also launched ChatGPT Team, a subscription tier targeting small and medium-sized businesses, offering access to GPT-4 and various tools. The episode also touches on the mixed impact of generative AI on minority workforces and organizational challenges. Tune in to learn more about these important developments in the tech industry.
Three things to know today
00:00 OpenAI's Strategic Moves: Defending Copyright Lawsuits and Launching Services for Diverse Sectors
03:25 Microsoft's Copilot App Launch Unnoticed: No Impact on ChatGPT's Rising Installs and Revenue
06:21 Generative AI's Mixed Impact on Minority Workforces and Organizational Challenges
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In this episode, we discuss three key tech news stories. First, we dive into the controversy surrounding Carta, a cap table management company, and its alleged unethical tactics. The CEO of a startup claims that Carta contacted investors without consent and attempted to sell shares without authorization. This incident has raised questions about Carta's trustworthiness and sparked similar experiences from other customers. Next, we explore the highlights from CES 2024, focusing on the shift in AR and VR terminology and its industrial applications. The event showcased the evolving landscape of augmented and virtual reality technologies and how they are being utilized in various industries. Lastly, we cover HPE's $14 billion acquisition of Juniper Networks, signaling an AI-focused expansion. This move highlights the growing importance of artificial intelligence in the tech industry and the strategic investments being made to capitalize on its potential.
Three things to know today
00:00 Unconsented Investor Contact by Carta Sparks Trust Issues in Startup Community
03:44 CES 2024 Highlights Shift in AR/VR Terminology and Industrial Applications
06:40 HPE Set to Acquire Juniper Networks in $14 Billion AI-Focused Expansion
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In this episode of the Business of Tech podcast, Dave Sobel discusses the security and privacy risks associated with the rapid deployment of artificial intelligence systems. He highlights a report by the U.S. National Institute of Standards and Technologies (NIST) that identifies four key types of attacks in AI: evasion, poisoning, privacy, and abuse. Dave also explores the barriers to the adoption of generative AI and the potential benefits it offers. He mentions the success of Snapchat+ in attracting 7 million paying subscribers and its use of generative AI features. Additionally, Dave covers the investment in Hatz AI, a platform that enables managed service providers to deliver AI as a service. He also discusses the future of AI-capable PCs and the release of Apple's Vision Pro headset.
Three things to know today
00:00 NIST Report Identifies Key Attack Types in AI: Evasion, Poisoning, Privacy, and Abuse
02:55 Self-Evolving Tiny AI models, SnapChat Plus’ 7 million subs, and more
05:54 The Vision Pro gets a release date
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In this episode of the Business of Tech, host Dave Sobel discusses several key topics affecting the tech industry. He highlights the contrasting trends in job growth, with the tech industry seeing an increase in new positions in specialized tech firms, while tech occupations in non-tech sectors decline. Sobel also explores the potential for inflation to fall below the Federal Reserve's target, which could lead to rate cuts and relief for consumers. He then delves into the challenges faced by middle-market companies, which have experienced declining earnings and rising debt. The episode also covers the release of a new cybersecurity strategy for the healthcare sector, the Federal Trade Commission's reward for combating AI voice cloning, and the FBI's expansion of cyber-assistant legal attachés. Sobel concludes by discussing the need for specialized cybersecurity solutions in healthcare, the demand for services that bridge the gap between cloud technology and business value realization, and the importance of targeting non-IT stakeholders in funding cloud projects.
Three things to know today
00:00 Tech Industry Sees Job Growth in Services and Cloud Infrastructure Amid Overall Tech Role Decline
04:16 FBI, HHS and FTC all advance security with new programs
06:44 Strategic Opportunity for Services Focusing on ROI in Cloud Transformations
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In this episode of the Business of Tech, host Dave Sobel discusses Microsoft's new AI move with the introduction of a co-pilot key on Windows 11 devices. He also highlights a study on the use of ChatGPT in the workplace and the launch of the GPT Store by OpenAI. Additionally, Sobel covers Jeff Bezos' investment in Perplexity, an AI-powered search startup, and addresses employee concerns about the impact of AI on their careers. He also shares insights on evolving authentication methods and metrics for CTOs in the boardroom. Finally, he discusses the weaponization of diversity, equity, and inclusion efforts and the need for more female representation in the IT industry.
Two things to know today
00:00 Microsoft's Bold AI Move: 'Copilot for Windows' Access via Dedicated Keyboard Key
04:35 Metrics Mastery: Communicating Engineering Value in the Boardroom
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Four things to know today
00:00 CMMC 2.0 Final Rule Released: Implications for Defense Contractors and MSPs
04:25 NSF, Air Force, and UK Supreme Court moves to note
07:02 CISA Seeks Feedback on 'Secure by Design' Principles - Implications for Cybersecurity Service Providers
08:39 Windows 11 Struggles to Gain Market Share Amidst Windows 10 Dominance
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Three things to know today
00:00 MSP Software Market Thrives with 15.2% Year-Over-Year Growth
03:28 Apple's Open-Source Multimodal LLM 'Ferret' Sparks Interest in Local AI on Small Devices
06:14 OpenAI Forms 'Preparedness' Team to Monitor and Test AI Technology for Safety
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In this bonus episode of The Business of Tech, host Dave interviews Mike Psenka, CEO of Moovila, to explore the concept of autonomous project monitoring and management. Mike explains that Moovila's approach is different from traditional project management platforms, offering a unique solution to streamline project management processes. Tune in to learn more about how Moovila applies AI to enhance project monitoring and management.
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In this episode of the Business of Tech, three important topics are discussed. First, the recent federal agency compromise serves as a wake-up call for the importance of patching and security vigilance. Next, the use of AI and MSP tools is highlighted as a reflection of industry trends. Lastly, Microsoft's commitment to ethical advancements in technology, specifically in relation to AI as a co-pilot, is explored. Research by Veracode reveals that thousands of businesses are still vulnerable to log4j exploits, emphasizing the need for regular updates and security vigilance. Additionally, an unidentified threat actor gained access to a U.S. federal government agency by exploiting a previously patched vulnerability in Adobe ColdFusion.
Three things to know today
00:00 Federal Agency Compromise: A Wake-Up Call for Patching and Security Vigilance
04:52 AI in MSP Tools: N-able's Latest Move Mirroring Industry Trends
07:30 AI as Co-Pilot: Microsoft's Ethical Commitment in Technology Advancement
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In this episode, we discuss three important updates in the tech industry. Firstly, the tech sector is showing stability, which is good news for the overall industry. Despite a slight dip in tech employment, there is high demand for AI talent. Secondly, we delve into the global shift towards regulating artificial intelligence, with the EU's AI Act and the US's AI policies being notable examples. We also explore how tech is transforming the labor market and creating opportunities for IT services. Lastly, we present the November jobs report, which reveals a robust job market in the US, with strong employment and wage growth. Despite cooler job growth, the economy remains strong, supporting consumer spending during the holidays. The unemployment rate is at its lowest in over 50 years, and workers are seeing real wage gains. These positive indicators may influence the Federal Reserve's decision on future rate hikes.
Three things to know today:
00:00 Tech Sector Shows Stability: AI Talent in High Demand Despite Overall Tech Employment Dip
04:16 From EU's AI Act to US AI Policies: A Global Shift Towards Regulating Artificial Intelligence
09:43 Tech's Transformation of the Labor Market: Opportunities for IT Services
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In this bonus episode of The Business of Tech, host Dave interviews Jamine Moton, the CEO of Skylar Security, to discuss physical security. Jamine shares her journey and how she founded Skylar Security. They also delve into security dynamics and how they protect their clients. Tune in to learn more about her unique approach to physical security, and where that overlaps with manged services.
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In this episode of the Business of Tech podcast, Dave Sobel discusses three key topics. First, he explores how AI could enable a four-day workweek for millions of workers by 2033, without sacrificing pay or productivity. Next, he covers the news that Windows is returning to an annual release cycle. Lastly, he shares updates on an AI-driven project in the Hudson Valley. Additionally, a paper by Autonomy Think Tank is discussed, which highlights the potential for AI-driven productivity gains and the need for political action and worker voice in adopting AI technologies. Tune in for these important insights and more.
Three things to know today
00:00 Transforming Work-Life Balance: How AI Could Enable a Four-Day Workweek for Millions by 2033
03:47 Windows Returns to Annual Release Cycle: AI-Driven Hudson Valley Update on the Horizon
05:07 Redefining Literary Scholarship, Financial Trading Ethics, and the Journey of 5G Technology in this week’s big ideas
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In this episode of the podcast, we cover three important tech news updates. First, Google has unveiled its new AI software called Gemini, which claims to outperform OpenAI's ChatGPT in math, coding, and reasoning tasks. Gemini is a large language model trained on billions of internet images and sentences and is integrated with Google's Bard chatbot. It will be integrated into various Google services and products, starting with the Pixel 8 Pro smartphone. Second, a recent report reveals that only 7% of MSPs have research-backed pricing strategies, highlighting the need for better pricing strategies in the industry. Lastly, we discuss how read AI's large meeting models are improving meeting efficiency with AI technology. Stay tuned for more updates on the business of tech.
Three things to know today
00:00 Google Unveils Gemini AI, Claiming Superior Performance Over GPT-4
04:06 Syncro Report: Only 7% of MSPs Have Research-Backed Pricing Strategies
06:46 Read AI's 'Large Meeting Models': Meeting Efficiency with AI Technology
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In this episode of the Business of Tech, Dave Sobel shares four important updates. Microsoft has enhanced their AI-powered Copilot service with GPT-4 Turbo and DALI-3, improving its capabilities for IT professionals. However, generative AI also poses challenges for the industry. Cybersecurity leadership is stalled due to Tuberville's blockade, leaving key positions unfilled amidst increasing threats. The episode also discusses the need for enhanced API security features and highlights a premium monitoring offering called Sentry from RFcode. Lastly, the podcast explores the new features in Microsoft's Copilot service and emphasizes the importance of proper security measures to prevent data breaches.
Four things to know today
00:00 Microsoft Enhances Copilot with GPT-4 Turbo and DALL-E 3, Elevates AI-Powered Services
04:09 Generative AI: A Double-Edged Sword for IT Professionals' Job Security and Stress Levels
05:53 Cybersecurity Leadership Stalled: Tuberville's Blockade Leaves Key Positions Unfilled Amid Rising Threats
07:12 Industry Call to Action: SaaS Alerts and MSPs Advocate for Enhanced API Security Features
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In this episode, we discuss three key topics. Firstly, we explore the rising demand for AI servers and the challenges faced by Dell due to supply chain constraints. Despite a surge in demand, Dell is experiencing a 39-week lead time in delivering their PowerEdge XE9680 servers. Secondly, we delve into Dell's financial performance, with a 10% decrease in Q3 revenue compared to the previous year, but a significant 317% increase in net income. Lastly, we touch on the topic of remote work and how it has triumphed, with an economist declaring the return to the office campaign dead. Additionally, we highlight concerns surrounding Amazon's Q chatbot, as reports of hallucinations and data links emerge. Stay tuned for more insights on the business of tech.
Three things to know today
00:00 Rising Demand, Supply Chain Challenges: Dell's AI Server Dilemma
04:20 Remote Work Triumphs: Economist Declares 'Return to Office' Campaign Dead
08:54 Amazon's Q Chatbot Raises Concerns: Hallucinations and Data Leaks Reported
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In this bonus episode of The Business of Tech, Peter Melby returns to discuss his post-sale journey after selling his business to private equity. Two years later, Peter shares his experiences as an operator and reflects on the changes since their last conversation. Tune in for an in-person conversation with Peter and host Dave Sobel.
Recorded live at IT Nation Connect 2023
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In this episode, Dave Sobel discusses the top announcements from Amazon Web Services (AWS) reInvent for MSPs. One highlight is the repurposing of the Fire TV Cube into a desktop productivity device called the Amazon WorkSpaces Thin Client. Priced at $195, this device offers a low-cost solution for virtual desktop services, utilizing cloud-based storage and processing. Feedback from beta testers has been positive, and it is being marketed to industries such as healthcare, financial services, and contact centers. Additionally, Accenture's move to go passwordless with biometrics and PINs replacing logins for 600,000 employees is highlighted. Lastly, the strategy of turning MSPs into LSIs (Local Service Integrators) is discussed as a solution to tackle shadow IT and cloud sprawl.
Three things to know today
00:00 The top AWS re:invent announcements for MSPs
06:22 Accenture Goes Passwordless: Biometrics and PINs Replace Traditional Logins for 600,000 Employees
09:16 Turning MSPs into LSIs: A Strategy to Tackle Shadow IT and Cloud Sprawl
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In this episode, Dave Sobel discusses four important updates in the world of technology. First, he explores the next wave of cloud computing and the increasing demand for migrating complex workloads. He then delves into the new SEC cyber incident rules, highlighting how they provide a boost for MSPs and aid in client compliance. Next, he shares insights from an ECB research report that debunks fears of AI job cuts, suggesting that high-skilled employment may actually rise. Lastly, he addresses the controversy surrounding a tech conference's fake diversity efforts, emphasizing the importance of ethical principles. Additionally, Dave discusses the latest Canalys report, which reveals that global spending on cloud infrastructure services has reached $73.5 billion, with AWS, Azure, and Google Cloud leading the market.
Four things to know today
00:00 Next Wave of Cloud Computing: Migration of Complex Workloads and New Customer Demand
04:42 New SEC Cyber Incident Rules: A Boost for MSPs in Client Compliance Assistance
08:28 An ECB Research Report Debunks AI Job Cut Fears: High-Skilled Employment May Rise by up to 4.3%
10:57 Tech Conference Faces Outrage Over Fake Diversity Efforts: A Lesson in Ethical Practices
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In this episode, we discuss four important tech news stories. First, Salesforce reveals that 64% of employees admit to passing off AI-generated work as their own. Then, we learn about the rise of chief AI officers in federal agencies. Next, we explore the risks of inadequate exposure to co-pilot AI in the Microsoft channel. Finally, we delve into the controversy surrounding police department's warnings on iPhone name drop. Plus, we share research from Salesforce on the use of generative AI in the workplace, revealing that many workers use it without proper training or authorization. Tune in for all the latest tech updates and insights.
Four things to know today
00:00 64% of Employees Admit to Passing Off AI-Generated Work as Their Own, Says Salesforce Survey
04:54 New Wave of Chief AI Officers to Spearhead AI Strategies in Federal Agencies
06:51 Rapid Circle's Loryan Strant Highlights Risks of Inadequate Exposure to Copilot AI in Microsoft Channel
09:37 Misinformation Alert: Police Departments' Warnings on iPhone NameDrop Feature Challenged by Experts
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In this episode, we cover three important news stories. First, a Huntress report reveals that over half of SME cyberattacks in Q3 were malware-free, with adversaries using scripting frameworks and legitimate tools instead. Next, the US FTC is enhancing oversight on AI use to target fraud and deception. Lastly, AT&T announced a spinoff of its cybersecurity business to form a new MSSP entity. Tune in for all the details on the Business of Tech.
Three things to know today
00:00 Over Half of SME Cyber Attacks in Q3 Were 'Malware-Free,' Reveals Huntress Report
04:12 U.S. FTC Enhances Oversight on AI Use, Targeting Fraud and Deception
06:40 AT&T Announces Spin-off of Cybersecurity Business to Form New MSSP Entity
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In this episode, we cover three important news stories. First, a Huntress report reveals that over half of SME cyberattacks in Q3 were malware-free, with adversaries using scripting frameworks and legitimate tools instead. Next, the US FTC is enhancing oversight on AI use to target fraud and deception. Lastly, AT&T announced a spinoff of its cybersecurity business to form a new MSSP entity. Tune in for all the details on the Business of Tech.
Three things to know today
00:00 Over Half of SME Cyber Attacks in Q3 Were 'Malware-Free,' Reveals Huntress Report
04:12 U.S. FTC Enhances Oversight on AI Use, Targeting Fraud and Deception
06:40 AT&T Announces Spin-off of Cybersecurity Business to Form New MSSP Entity
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In this episode, we discuss four important tech news updates, including OpenAI's CEO drama and the importance of mission alignment. We also explore how the IT channel is adapting to new business dynamics and share findings from TechIsle's latest survey. Additionally, we cover Microsoft's Windows app preview, which brings Windows to Chromebooks and Macs, and Binance's $4.3 billion restitution payment following money laundering charges. Stay tuned for all the latest in the business of tech.
Four things to know today
00:00 OpenAI did stuff and returned to the same state.
02:11 IT Channel Adapts to New Business Dynamics: Findings from Techaisle's Latest Survey
05:19 Microsoft's Windows App Preview: Bringing Windows to Chromebooks and Macs
06:56 Binance to Pay $4.3 Billion in Restitution Following Money Laundering Charges.
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In this extended bonus episode of The Business of Tech, host Dave speaks with Robert Chiaffi, an MSP who experienced the Kaseya breach. They discuss the details of the attack, which targeted multiple MSPs and their customers through a supply chain ransomware attack. The hackers exploited a vulnerability in Kaseya's VSA software, infecting victims through an automatic software update. Tune in to hear firsthand accounts of the Kaseya incident and gain insights into what happens during a cybersecurity breach.
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In this bonus episode of The Business of Tech, Dave Sobel interviews Dan Wensley, the CEO of Scalepad. As a veteran in the MSP industry, Dan shares his insights and vision for Scalepad's new MSP platform. With a history of working together and being a customer, Dave and Dan have an engaging conversation about the future of the industry. Tune in to gain valuable insights from these industry experts.
Recorded live at IT Nation Connect 2023.
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In this episode of the Business of Tech, Dave Sobel interviews Dor Eisner, the CEO of Guardz, a new company in the cybersecurity space. Despite the saturated market, Guardz has entered the scene and just made their first appearance at an MSP trade show. Dave and Dor discuss the company's offerings and why they decided to enter the market now. Tune in to learn more about Guardz and their unique approach to cybersecurity.
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In this episode of The Business of Tech, host Dave Sobel sits down with Raghu Bongula, the Chief Technology Officer of ConnectWise, to discuss the vision behind the technology they are building. ConnectWise aims to make the lives of MSPs better by providing solutions that allow them to serve their customers faster, better, and more efficiently. They also discuss the launch of ConnectWise Sidekick, an AI bot across their product line. Tune in to learn more about ConnectWise's vision and how they use frameworks to achieve their goals.
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In this episode of the Business of Tech, Ameer Karim of ConnectWise returns to discuss the evolution of their products from RMM to UMM. He reflects on the previous conversation about the changing needs and complexities faced by MSPs in managing their environment. This episode was recorded live during IT Nation Connect 2023.
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In this bonus episode of The Business of Tech, Dave Sobel explores the concept of automation and its potential impact on productivity. The episode features an interview with Aytekin Tank, an author who discusses the benefits of automating busy work to achieve more and save mental energy. The discussion also touches on the potential opportunities for service providers in the automation space.
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In this episode of the Business of Tech, Dave Sobel discusses the latest corporate studies on remote work and revenue, revealing the link between the two. He also highlights a warning about private equity and shares the U.S. channel growth forecast from the Canalys Forum Keynote. Dave explores the topic of cybersecurity and how cybercriminals exploit legal systems in their attacks. He also covers Microsoft's expansion of copilot AI to Windows 10 and Apple's adoption of RCS. Lastly, Dave shares his big ideas for the week.
Five things to know today
00:00 Remote Work and Revenue: Unveiling the Link in the Latest Corporate Studies
04:27 Private Equity Warning and US Channel Growth Forecast at Canalys Forum Keynote
08:20 Rethinking Cybersecurity: How Cybercriminals Exploit Legal Systems in Attacks
11:06 Microsoft Expands Copilot AI to Windows 10 & Apple adopts RCS
12:45 Our Friday Big Ideas
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In this episode of the Business of Tech podcast, host Dave Sobel discusses two major topics. First, he delves into the Microsoft Ignite event and the numerous announcements made by the company. Some of the highlights include partnerships with Google and OneHouse, the introduction of mirroring for database replication, the development of in-house chips for enterprise IT and AI, the launch of NVIDIA's AI Foundry service on Azure, upgrades to Purview for AI data security, and the introduction of new cybersecurity solutions based on generative AI. Microsoft is also focused on unifying threat intelligence and enhancing sales and service operations through AI-driven features, including the rebranding of Bing chat as CoPilot. The second topic covered in this episode is the insights from the ConnectWise IT Nation Connect event.
Two things to know today
00:00 Microsoft Ignite leans into AI with a laundry list of announcements.
05:57 ConnectWise IT Nation Connect Insights and what you might have missed
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In this episode, we discuss the importance of clear goals and practical use of AI in achieving faster decision velocity. We explore how companies that invest in technology and utilize AI, analytics, and data technologies are able to make accurate decisions in a volatile and complex environment. The episode also highlights a consumer packaged goods company as an example of successful AI-powered decision intelligence. Additionally, we touch on the FTC's stance on AI and the balance between innovation and consumer protection laws. Lastly, we learn about DeepMind's GraphCast, which has achieved a 90% accuracy in weather forecasting. Don't miss out on the upcoming RejectionCon, where rejected talks from large events will be showcased, with all registration proceeds going to the Rural Tech Fund.
Three things to know today
00:00 Clear Goals and Pragmatic AI Use: Success Factors in Decision Velocity
04:49 FTC's Stance on AI: Balancing Innovation with Consumer Protection Laws
08:41 DeepMind's GraphCast Achieves 90% Accuracy in Weather Forecasting
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On today's episode of the Business of Tech podcast, we discuss three key topics. First, we explore how U.S. businesses are gearing up for a record-breaking holiday season, despite challenges such as inflation and supply chain disruptions. We delve into their strategies, including targeting young consumers through social media platforms like TikTok and investing in digital marketing and influencer partnerships. Next, we examine the new privacy rules over cybersecurity provided by NIST, highlighting the importance of this guidance for businesses. Lastly, we share the positive outlook of small and medium-sized IT enterprises in the UK, who are optimistic about 2024 and plan to invest £17 billion in their businesses following a resilient recovery from the pandemic. Tune in to stay informed on the latest trends and developments in the world of business and technology.
Three things to know today
00:00 U.S. Small Businesses Gear Up for Record-Breaking Holiday Season, with MSP-specific conditions
05:23 Privacy Rules over Cybersecurity, as NIST provides new guidance
08:24 N-Able’s Third Quarter Results
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In this episode of "The Business of Tech," host Dave Sobel is joined by Abraham Garver, Managing Director at Focus Investment Banking, to discuss the current state of the mergers and acquisitions market for MSPs. Garver provides timely insights into market conditions and shares his expertise on the growth of larger MSPs. With a background in advising on MSP transactions, Garver offers valuable perspectives on the topic. Tune in to gain a deeper understanding of the current landscape in the M&A market for MSPs.
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In this bonus episode of The Business of Tech, host Dave Sobel interviews Michael Campion, the Chief Science Officer at Scoutr, about bias in AI models in HR technology. They discuss the role of a chief science officer and the benefits and drawbacks of using AI in HR. Michael highlights the pros of using AI in building skills-based models for organizations while also addressing potential concerns. Tune in to learn more about the current state of AI in HR.
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In this episode, Dave Sobel brings us three important tech news updates. He starts off by discussing ConnectWise's IT Nation announcements, including the shift from Remote Monitoring and Management (RMM) to Unified Monitoring and Management (UMM). ConnectWise UMM aims to provide a more comprehensive solution for backup monitoring and service-level management. Dave also mentions the enhancements made to ConnectWise's Business Management Solutions (BMS) based on partner feedback.
Next, he highlights Comet Backup's partnership with Wasabi and Acronis' launch' of MSP Academy and SAS Alerts, which offers real-time mobile security. He also touches on the topic of self-perception and how AI disruptions are impacting business models.
Three things to know today
00:00 ConnectWise’s IT Nation Announcements: Sidekick, UMM, and more
04:02 Comet Backup Partners with Wasabi, Acronis Launches MSP Academy, and SaaS Alerts Goes Mobile for Real-time Security
05:58 Self-Perception, AI Disruptions to Business models, and Leading Like Lasso
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In this episode of the Business of Tech, we cover three important tech news stories. First, OpenAI has introduced GPT-4 Turbo and a customization platform, making AI more accessible. Then, Elon Musk launches Grok, but MSPs should be cautious. Lastly, an AI-generated deepfake scandal in a New Jersey high school raises concerns about teen privacy. Tune in for all the details.
Three things to know today
00:00 OpenAI Broadens AI Accessibility: Introduces Production-Ready GPT-4 Turbo and Customization Platform
05:51 Elon Musk Launches Grok. MSPs should stay away.
07:10 AI-Generated Deepfake Scandal Rocks New Jersey High School, Undermining Teen Privacy
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In this episode of "The Business of Tech," Dave Sobel discusses the latest trends and news in the tech industry. He starts by highlighting the growing popularity of remote work, with workers prioritizing flexibility over pay amidst the cost-of-living crisis. He then delves into the rise in zero-day exploits and the heightened cyber threats faced by federal networks. Dave also mentions the FCC's contemplation of a major broadband speed upgrade and the adoption of VPN security badges by Bitwarden. The episode concludes with a sponsorship message from Gazinta Mobius, a company that offers accounting automation solutions. The episode highlights a new survey revealing that workers are willing to take a pay cut in exchange for the ability to work remotely, with remote work being highly valued by workers. The data also suggests that workers feel more productive when working from home.
Four things to know today
00:00 Remote Work Reigns Supreme: Workers Prioritize Flexibility Over Pay Amid Cost-of-Living Crisis
03:20 Rise in Zero-Day Exploits: Federal Networks Face Heightened Cyber Threats
05:44 FCC Contemplates Major Broadband Speed Upgrade: Aiming for 100 Mbps Download and 20 Mbps Upload
08:16 VPN Security Badges and Bitwarden embraces passkey
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In this episode, we dive into the latest tech news. We discuss how AI is dominating the tech landscape in 2024, while the cybersecurity talent gap continues to widen. Apple beats earnings expectations, but their hardware business slumps, and we explore the potential of AI and mixed reality on the horizon. Microsoft puts a limit on AI use as part of their secure future initiative, and we examine the advancements in multimodal AI. We also share significant market perspectives, including the ranking of AI as the most important technology globally in 2024, along with other top technologies like extended reality, cloud computing, 5G, and electric vehicles. The episode concludes with a discussion on key priorities for the coming year, such as digital twins, 6G, quantum computing, sustainability, and cybersecurity.
Three things to know today
00:00 AI Dominates 2024's Tech Landscape as Cybersecurity Talent Gap Widens Despite Rising Tech Salaries
05:26 Apple Beats Earnings Expectations but Hardware Slumps; AI and Mixed-Reality on the Horizon
07:57 Microsoft Puts a Limit on AI Use Amidst New Secure Future Initiative and Advances in Multimodal AI
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In this episode, we discuss the AI gold rush and its impact on businesses. According to a study by IDC, companies are reaping 3.5 times returns on their AI investments, with a return on investment within 14 months on average. The report also highlights how generative AI is driving increased interest and investment in the technology. Additionally, the Oxford Internet Institute conducted a study that found AI skills and knowledge can increase a worker's salary by up to 40%. The study examined over 1,000 skills in 25,000 workers, showing the positive impact of AI-related knowledge on potential salaries.
Three things to know today
00:00 The AI Gold Rush Pays: Companies Reap 3.5x Returns & Salaries Surge by 40%
04:50 Federal AI Blueprint Draws Industry Eyeballs as OMB Solicits Public Wisdom
07:58 Watermarking, the AI Apocalypse, & Adult Content Leveraging AI
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In this episode of the Business of Tech podcast, Dave Sobel discusses the importance of ethical AI stewardship and the need for providers to take the lead in building public trust. He also explores the recent collaboration of tech giants for AI safety and questions if it is enough. Additionally, Sobel delves into the ongoing AI copyright battle and how artists may have lost the first round but the war isn't over. Lastly, he highlights why Managed Service Providers (MSPs) should care about weight loss drugs, showcasing the diverse interests and opportunities within the tech industry. Tune in to stay informed about the latest developments in the business and technology landscape.
00:00 Public Distrust and Corporate Ambiguity: Why MSPs Must Take the Lead in Ethical AI Stewardship
04:16 Tech Giants Unite for AI Safety, But is it Enough? The $10 Million Question
06:55 The First Round in the AI Copyright Battle: Artists Lose, but the War Isn’t Over
07:54 From Pills to Pastries: Why MSPs Should Care About Weight Loss Drugs
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In this episode of "The Business of Tech," three important topics are discussed. First, the rapid escalation of global AI safety agreements is explored, highlighting a new partnership between the U.S. and U.K. on AI safety. The collaboration aims to exchange analysis and create guidelines for evaluating and mitigating risks associated with AI. Second, the SEC investigation into SolarWinds is discussed, shedding light on its implications for CISOs and the cybersecurity landscape. Lastly, a tech roundup covers updates on bill pay, Microsoft's co-pilot, and other MSP-centric news. Tune in to stay informed on the latest developments in the world of tech.
Three things to know today
00:00 The Rapid Escalation of Global AI Safety Agreements: What MSPs Need to Know
04:00 SolarWinds Under SEC Investigation: What This Means for CISOs and the Cybersecurity Landscape
07:12 Tech Round-Up: Intuit's Bill Pay, Microsoft's CoPilot, and More MSP-Centric Updates
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In today's episode of the Business of Tech podcast, Dave Sobel discusses three important topics. First, he analyzes the White House's new executive order on AI, which covers a wide range of concerns and mandates safety test results and standards for AI system safety. Next, he dives into the international regulatory initiatives on AI and ransomware, highlighting what MSPs need to know about these global efforts. Finally, Dave explores the latest developments in AR, VR, and the right to repair. Tune in to stay informed on these pressing tech issues.
Three things to know today
00:00 A Regulatory Framework for AI: Analyzing the White House's New Executive Order
06:12 International Regulatory Tide Rises: What MSPs Should Know About the Global Initiatives on AI and Ransomware
08:52 AR, VR, and the Right-to-Repair: New Legislative Moves Set the Stage for Tech's Future
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In this episode, we discuss the latest tech earnings reports and their implications for the industry. Microsoft reported strong Q1 2024 results, with a 13% revenue growth driven by investments in AI and its generative AI product range. Azure and cloud services saw a 29% year-on-year revenue increase, and the company expects continued growth in Intelligent Cloud and Azure in Q2, fueled by AI workloads. Additionally, Microsoft CEO Satya Nadella revealed that GitHub Copilot has gained over 1 million users in more than 37,000 organizations. Stay tuned to learn more about the impact of enterprise spending on cloud growth and the emerging threat to managed service providers.
Three things to know today
00:00 Enterprise Spending Drives Cloud Growth: Key Takeaways from Q1 2024 Earnings Reports
06:31 Octo Tempest: The Emerging Threat to Managed Service Providers and Beyond
08:33 AI in the Spotlight: What to Expect from Biden's 100-Page Executive Order
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In this bonus episode of The Business of Tech, host Dave Sobel welcomes Alicia Silberg, an investor and author, to discuss her latest book, "Unemployable: How AI Transformed My Work and My Life." Alicia shares how AI has played a significant role in her life and the inspiration behind writing the book. Tune in to learn more about the impact of AI in the business world.
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In today's episode of "The Business of Tech," we discuss the recent security breach at Okta, where 1Password became a victim of a customer service breach. We also talk about the challenges faced by defense contractors in meeting cybersecurity standards. Additionally, we explore the dual edges of AI, phishing threats and fraud detection, and the lessons learned from a campus prank involving robots. Lastly, we delve into the strategic choices businesses need to make in the age of AI and automation. Tune in for all the latest updates and insights.
Four things to know today
00:00 When Supply Chains Break: Okta, 1Password, and the Domino Effect of Security Breaches
04:40 The Dual Edges of AI: Phishing Threats and Fraud Detection
06:44 When Robots Go Wrong: Lessons from a Campus Prank
07:56 Adopt or Adapt? Strategic Choices in the Age of AI and Automation
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In this episode, we explore the future of IT, discussing the growth of hyperscale data centers and the impact of artificial intelligence workloads. We also delve into the adoption rate of Windows 11 and the challenges posed by stricter hardware requirements. Additionally, we highlight Amazon's embrace of Microsoft 365 and Apple's focus on AI, as well as Stanford's Foundation Model Transparency Index shedding light on AI models. Tune in for these interesting developments and more in the business of tech.
Three things to know today
00:00 From Hyperscale Data Centers to Windows 12: A Glimpse Into the Future of IT
05:31 Amazon Embraces Microsoft 365 as Apple Doubles Down on AI
07:34 Rating the Raters: Stanford's Foundation Model Transparency Index Sheds Light on AI Models
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In this episode of "The Business of Tech," host Dave Sobel discusses four important topics. First, he highlights the talent gap in cybersecurity based on data from CyberSeek, which shows that there is still a need for approximately 315,000 more workers in the field. Next, he discusses the scrutiny faced by Okta in their breach response and emphasizes the importance of timely disclosure. He then covers the collaboration between Amazon and Microsoft in combating tech support fraud and streamlining cloud and network management. Finally, he shares the latest offerings that listeners should consider.
Four things to know today
00:00 CyberSeek Data Shows Talent Gap in Cybersecurity; Funding Landscape Adjusts
03:41 Okta's Breach Response Under Scrutiny: The Importance of Timely Disclosure
05:55 Amazon and Microsoft Team Up Against Tech Support Fraud
08:14 Streamlining Cloud and Network Management: Latest Offerings You Should Know
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In this episode, we discuss the slow adoption of artificial intelligence (AI) and its impact on IT spending. While generative AI has not significantly affected IT spending, Gartner predicts that this will change in 2025 as more tangible business use cases emerge. Despite this, organizations are still investing in broader AI and automation strategies to optimize efficiency and bridge IT talent gaps. Additionally, we explore the growing market for MSP products, with Scalepad, Huntress, and Compliance Risk making moves. Lastly, we delve into the intersection of AI, healthcare, and football, highlighting the initiatives of Microsoft and Amazon Prime. Tune in to stay informed on the latest developments in the business of tech.
Four things to know today
00:00 The Slow Burn of AI Adoption: Why Waiting Could Be a Mistake
04:45 Artificial Intelligence in Governance: NYC Shows the Good, the Bad, and the Ethical Gray Area
06:58 MSP Product Market Shakes Up: ScalePad, Huntress, and Compliance Risk Make Moves
09:25 Healthcare and Football Through the Lens of AI: What Microsoft and Amazon Prime are Up To
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In this bonus episode of The Business of Tech, host Dave interviews Brian Beckcom, a computer scientist, philosopher, trial lawyer, and podcast host. Brian shares his unique perspective on the intersection of these diverse worlds and discusses his role as a lawyer running a successful law firm. Tune in to gain insights from this fascinating guest.
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In this episode, we discuss three key topics. First, we explore the decline in Europe's demand for IT and business services, with managed services down 2% and as-a-service dropping 8%. We also delve into the latest State of the Industry report from Information Services Group, which highlights declines in IT outsourcing and infrastructure as a service, while business process outsourcing and software as a service saw growth.
Next, we explore the convergence of networking and cybersecurity. According to Cato Network's 2023 SASE Adoption Survey, 82% of IT leaders worldwide are driving this convergence within their organizations. We discuss the implications of this trend and what it means for tech service providers.
Finally, we examine the future of work in chaos and the new trends that are emerging. We discuss how these trends affect not only tech service providers but also other industries. Additionally, we touch on the three pillars necessary for AI success.
Three things to know today
00:00 What Europe's IT Demand Decline and the Convergence of Networking and Cybersecurity Means
03:44 The Future of Work in Chaos: What New Trends Mean for Tech Service Providers
07:38 More Than Tech: The Three Pillars Necessary for AI Success
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In today's episode of the Business of Tech podcast, we dive into several important topics. First, we discuss the growing disparity in CISO salaries, with the highest paid executives seeing significant increases while the lower levels lag behind. We also explore the opinions of CEOs on generative AI and why it's important for C-suite leaders to pay attention to this technology. Additionally, we examine how AI is transforming the workforce, from shadow IT to shadow devs. Lastly, we touch on the concept of turning tech into touchable experiences and how companies like Betacom, Google Cloud, and Ingram Micro are showcasing Industry 4.0. Tune in for all these insights and more.
Four things to know today
00:00 The Increasingly Unequal World of CISO Salaries: What It Means
04:26 AI in the C-Suite: What CEOs Think About Generative AI and Why You Should Too
07:46 From Shadow IT to Shadow Devs: How AI is Transforming the Workforce
09:12 Turning Tech into Touchable Experiences: Betacom, Google Cloud, and Ingram Micro Showcase Industry 4.0
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In this episode of the Business of Tech podcast, Dave Sobel discusses four key topics. First, he explores how SMBs are turning to technology for resilience. Next, he delves into the potential of automation, AI, and the four-day workweek. He then highlights significant changes in the cybersecurity landscape, focusing on VBScript, NTLM, and DDoS vulnerabilities. Finally, Dave shares the news that Google has joined Adobe and Microsoft in pledging to defend AI copyright. Throughout the episode, he emphasizes the implications for MSPs and the potential of passkeys in unlocking new opportunities. Don't miss this insightful discussion on the latest trends and developments in the tech industry.
Four things to know today
00:00 SMBs Look to Tech for Resilience: Automation, AI, and the 4-Day Workweek
05:27 Significant Changes in Cybersecurity Landscape: VBScript, NTLM, and DDoS Vulnerabilities
08:26 Google joins Adobe, and Microsoft with Pledge to Defend AI Copyright: What it Means for MSPs
10:11 Unlocking the Potential of Passkeys: Why Small Might Lead the Way
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In this bonus episode of The Business of Tech, host Dave chats with Brian Clayton, the founder of a consumer-level marketplace. They discuss the challenges and intricacies of building a successful marketplace, particularly in the MSP and IT services space. Brian shares his own journey from landscaping to software and how he leveraged his entrepreneurial skills to create a thriving marketplace. Tune in to learn valuable insights on navigating the world of marketplaces in the IT channel.
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In this episode of the Business of Tech podcast, Dave Sobel discuss four important things to know in the tech industry. They cover the unveiling of new avenues and risks for MSPs by Canalys and New Relic, the latest in cybersecurity with Passkey's Political Hacking and Patching, the potential impact of Apple's dominance on IT outsourcing, and big ideas from Google's cognitive impact to the evolving role of IT in an AI world. Dave highlights the importance of involving the channel in successful cloud marketplaces and the role of partners in the fastest-growing market for cybersecurity and software. He also discusses the high costs of outages, with organizations reporting median costs of $7.75 million and hourly costs of up to $1 million. The episode emphasizes the relevance of marketplaces for MSPs and IT outsourcing companies, providing new revenue streams and opportunities in cybersecurity.
Four things to know today
00:00 Canalys and New Relic Reports: Unveiling New Avenues and Risks for MSPs
02:44 Passkeys, Political Hacking, and Patching: An MSP’s Guide to the Latest in Cybersecurity
05:36 From Teens to Enterprise: How Apple's Dominance Could Shape IT Outsourcing
06:56 Big Ideas Friday: From Google's Cognitive Impact to the Evolving Role of IT in an AI World
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In this episode of "The Business of Tech," Dave Sobel covers four key topics. First, he discusses the cost of AI innovation, specifically focusing on Microsoft's GitHub copilot service, which is reportedly costing the company up to $80 per user per month. Despite the high costs, Microsoft's strategy is to build a dedicated user base and potentially increase prices in the future. The second topic explores California's new tech laws and their implications for MSPs and businesses. Next, Dave decodes the security profile of Microsoft's copilot in 365. Lastly, he reviews the hits and misses of last week's DattoCon.
Four things to know today
00:00 The Cost of AI Innovation: Microsoft's GitHub Copilot and the Race for Profitability
04:48 California's New Tech Laws: What They Mean for MSPs and Businesses
06:53 Decoding the Security Profile of Microsoft’s CoPilot in 365
09:17 The Hits and Misses of Last Week's DattoCon
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In this episode, we discuss three important topics in the world of technology. First, we explore the potential impact of AI-powered PCs on the stagnant computer market, with data showing a smaller decline in worldwide PC shipments. We also delve into the UK and global legislation on AI and cloud, providing insights on what providers need to know. Lastly, we highlight the soaring AI investments as tech giants unveil new products, sharing key information for listeners to stay informed. Additionally, we touch on the dominant players in the PC market, predictions for future growth, and the potential of generative AI in the industry. Tune in to stay up-to-date on the latest trends and developments in the business of tech.
Three things to know today
00:00 AI-Powered PCs: A Hail Mary for the Stagnant Computer Market?
03:33 UK and Global Legislation on AI and Cloud: What MSPs Need to Know
06:34 AI Investments Soar as Tech Giants Unveil New Products: What MSPs Need to Know
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In this episode of "The Business of Tech," Dave Sobel discusses the current landscape of tech hiring amid legislative changes. He emphasizes the importance of skills versus degrees in the hiring process. The episode also covers the insights provided by CISA, the NSA, and Microsoft reports regarding cybersecurity. Additionally, Okta's AI first approach and the potential of generative AI in cyber defense are explored. The episode concludes with an update on the September jobs report, which shows a decrease in tech employment but a low tech unemployment rate. Demand for software positions and emerging technologies, particularly artificial intelligence, remains high.
Three things to know today
00:00 Skills vs Degrees: Navigating Tech Hiring Amid Legislative Changes
05:17 Don't Forget the Basics: What CISA, NSA, and Microsoft Reports Tell Us About Cybersecurity
08:15 Okta's AI-First Approach and Generative AI's Potential in Cyber Defense
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Kamales is a bold and strategic thinker in digital and business transformation. She combines over 22 years of deep cross-industry experience with the latest digital and technology solutions. Kamales is listed in the “Top 10 Global Influencers & Thought Leaders in Digital Transformation” (Thinkers360) and "Top 50 Women in Tech Influencers 2021" (The Awards Magazine). She often says, 'technology is not a silver bullet solution, a clear value proposition should drive any transformation effort'. This approach resonates well with many business leaders and has helped her stand out in the digital space. Since establishing Lardi & Partner Consulting GmbH in 2012, Kamales has advised many multinational companies across various industries in Europe, Asia and Africa for over a decade.
Kamales believes in the transformative impact of emerging technologies. She has developed deep knowledge and practical experience in a range of emerging technology solutions, such as blockchain, AI, virtual and augmented reality, 3D-printing, IoT and sensor technologies, and robotics process automation among others. Kamales is a Teaching Fellow at Durham University Business School, and is the Chair of the FORBES Business Council Women Executives. She is a dynamic and influential speaker and presents regularly at corporate and industry conferences. In 2022, Kamales was recognized in International 40 Over 40 - The World's Most Inspiring Women by CapGemini Invent and Female One Zero. Kamales is also a strong advocate for diversity in tech, and believes that diversity of knowledge, culture, gender, sexual orientation, and experience plays a critical role in developing technology solutions that have a transformative impact in business and society.
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In this bonus episode of The Business of Tech, Dave interviews Artem Koren and explores the role of system integrators in the world of AI products. They discuss Sembly, which aims to transform meetings and communication flow by utilizing AI technology. The conversation delves into the history of technology facilitating remote communication and how Sembly takes it a step further by actively participating in meetings and utilizing the gathered information. Join the discussion as we uncover the fascinating world of AI and system integrators.
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In this episode of the Business of Tech, we discuss the latest announcements at DattoCon, where Kaseya introduced AI-based automation functionality called Cooper Bots. These bots aim to improve productivity by handling tasks like onboarding new users and rotating passwords. Microsoft also announced the third generation of OneDrive, featuring AI-powered co-pilot integration and improved file sharing and management for businesses. Additionally, Google Assistant is getting an AI-powered update called Assistant with BARD, which allows it to handle a broader range of questions and tasks using generative AI technologies. Tune in to learn more about these advancements and their implications for the business world.
Three things to know today
00:00 AI Takes Center Stage in New Announcements at DattoCon
03:44 Male Attendees Overwhelm Grace Hopper Celebration: Why This Matters for everyone
05:13 The OODA Loop in Business: Agile Thinking for an AI-Dominated Market
This is the Business of Tech.
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In this episode of "Business of Tech," Dave Sobel discusses the top 10 cloud trends of 2023 as revealed by Forrester research. These trends include AI dominance, the integration of AI into operations, the evolution of web assembly, digital sovereignty, subscription models by IT hardware vendors, FinOps, multi-cloud networking with Zero Trust Edge, advancements in cloud security, industry clouds driven by system integrators, and transformative deals by managed services providers.
The episode also covers a survey highlighting the challenges faced by IT decision-makers in terms of adverse events compromising IT systems, such as hardware failure, network failure, and malware. The need for automation and orchestration of recovery processes is emphasized, as well as the increasing risk posed by ransomware attackers targeting backups. He also highlights the upcoming availability of the Meta Quest 3 mixed reality headset through TD Synnex and the lag in responsible AI implementation. Additionally, Conversica reveals that only 6% of firms have guidelines for AI usage. Dave also explores the topic of IT compensation and how it stacks up in the industry. The podcast includes an analysis of Q3 2023 earnings calls from over 4,000 U.S.-listed firms conducted by IoT Analytics.
Four things to know today
00:00 Top 10 Cloud Trends of 2023: What Forrester Research Reveals
02:57 Meta's Quest 3 Mixed Reality Headset Soon Available Through TD Synnex
04:12 Responsible AI Lags Behind: Conversica Reveals Only 6% of Firms Have Guidelines
05:43 How Does Your IT Compensation Stack Up? Service Leadership Survey Aims to Find Out
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In this episode of the Business of Tech, we delve into the world of cybersecurity. Firstly, we discuss Gartner's prediction of a 14.3% boost in security spending by 2024, driven by factors such as the adoption of cloud, hybrid workforce, generative AI, and evolving regulatory environment. We then explore the cautionary message from the FBI on evolving ransomware tactics, including dual attacks within 48 hours. Next, we touch on Patching Metrics 101, which offers new ways to measure cybersecurity health. Lastly, we examine how tech giants and startups are tackling security, with updates on email, MFA, and SBOM. Additionally, we discuss the decrease in ransomware attacks in August, the surge in cyber insurance claims due to ransomware attacks, and the specific targeting of large companies with revenues over $100 million.
00:00 Gartner Predicts 14.3% Boost in Security Spending by 2024: Here’s What's Driving the Increase
04:42 FBI Cautions on Evolving Ransomware Tactics: Dual Attacks Within 48 Hours
06:53 Patching Metrics 101: New Ways to Measure Your Cybersecurity Health
08:11 Tech Giants and Startups Tackle Security: Latest Updates in Email, MFA, and SBOM
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In this episode, we discuss the latest developments in the world of AI. Gartner warns organizations to invest in AI tools now to fully benefit from the technology by 2026. They emphasize the importance of trust, transparency, and security in AI adoption. CISOs are urged to increase the speed of AI model production and enable better governance. Workforce training on AI risks and ethical use is recommended. Additionally, we explore how AI is impacting the job market, with 78% of surveyed companies stating that AI and automation have created new jobs, while 47% acknowledged job eliminations. Stay tuned to learn more about Cloudflare's AI arsenal and the NSA's AI center for addressing national security risks.
.Three things to know today
00:00 Invest in AI Tools Now, Warns Gartner: The Clock is Ticking for 2026
03:52 Cloudflare’s AI Arsenal: New Tools Enable AI at the Network Edge
06:27 Cybersecurity Meets AI: NSA to Address National Security Risks with AI Center
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On today's episode, we explore the dual reality facing managed services in 2023, as consumer caution meets a booming business landscape. We also discuss the potential for distribution to become the new bank, as TD Synnex's Amplify program offers extended credit terms. Additionally, we delve into Mark Zuckerberg's vision for augmented reality and how Ray-Ban smart glasses could revolutionize the game. Despite a drop in consumer confidence, there are signs of a strong economy, with second quarter growth exceeding expectations and unemployment remaining low. However, rising pressures like gas prices and student loans could increase recession risks. Tune in as we navigate the cautious yet optimistic mindset of Americans in today's economy.
Three things to know today
00:00 Consumer Caution Meets Business Boom: A Dual Reality for Managed Services in 2023
05:46 Is Distribution the New Bank? TD Synnex's Amplify Program Offers Extended Credit Terms
07:14 Mark Zuckerberg's Vision for AR: How Ray-Ban Smart Glasses Could Change the Game
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In this bonus episode of The Business of Tech, host Beate Chelette joins Dave to discuss the importance of messaging and storytelling in an AI world. They explore the power of effective communication when delivering AI to customers. Beate shares her personal journey, from being in debt to selling a business to Bill Gates himself. She talks about her background in photography and her transition to the business side of the industry. Tune in to gain insights into messaging in the AI realm.
Beate Chelette is the Growth Architect and Founder of The Women’s Code and provides visionaries and leaders with strategies that grow your authority so that they can scale their impact. Beate bootstrapped her passion for photography into a global business and eventually sold it to Bill Gates in a multimillion-dollar deal.
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In this episode of the Business of Tech podcast, Dave Sobel discusses the pressures faced by IT professionals today. With the expansion of corporate networks and the rise of hybrid work and cloud adoption, IT and security teams are taking on more responsibilities. A study commissioned by CloudFlare reveals that over half of IT security professionals are now responsible for the security of both on-site and remote workers, compared to five years ago. Additionally, almost half of them have taken on the task of managing and securing applications in public cloud platforms or data in SaaS environments, which was not part of their role in the past. However, these new tasks have made it increasingly difficult for IT professionals to manage, with 30% describing it as significantly more complex today than in 2020. In addition to these challenges, the tech industry has seen a decline in salaries, with a 3% drop in local roles and the lowest salaries in the past five years. Junior talent with less than four years of experience has been hit the hardest, with a nearly 5% decrease in salary. Despite this, the tech industry still offers an average salary of $158,000, almost double that of a U.S. knowledge worker. The growth in IT has also led to increased burnout among professionals, with excessive workloads, long hours, lack of recognition, and lack of challenges being major contributors. Incidents and glitches demand their attention, causing frustration for both IT teams and end users.
Three things to know today
00:00 Overworked and Underpaid: What Tech Salary Declines Mean for Providers
03:51 Return-to-Office or Not: The Struggle for Management to Make the Case
07:26 The Q3 2023 Diversity Report, and some big ideas
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In this episode of the Business of Tech, host Dave Sobel discusses three important topics. First, he explores the importance of making the right tech choices by considering factors such as security and total cost of ownership. Next, he delves into the regulatory spotlight, discussing the return of net neutrality and Amazon's antitrust troubles. Finally, Sobel discusses the impact of remote work on workplace harassment and provides insights for providers. The episode also includes a sponsorship message from Alinea Partners, a sales readiness assessment company. Additionally, Sobel highlights the NFIB's Small Business Optimism Index, which reveals a decline in optimism among small business owners due to concerns about inflation, rising prices, hiring difficulties, declining sales, and labor quality and costs. Lastly, he shares the findings of a Forrester survey commissioned by CloudFlare, which shows that lack of cloud connectivity is undermining enterprise IT and security management, with cloud complexity and app decentralization being contributing factors.
Three things to know today
00:00 Making the Right Tech Choices: Security and Total Cost of Ownership
04:36 Regulatory Spotlight: The Return of Net Neutrality and Amazon's Antitrust Troubles
06:10 Remote Work and Its Impact on Workplace Harassment: What Providers Need to Know
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In this episode, we discuss Amazon's massive investment in Anthropic, an open AI rival. With a $4 billion investment, Amazon is positioning itself as a key player in the AI field by providing advanced deep learning services to its Amazon Web Services customers. Anthropic recently unveiled its consumer-facing chatbot, Claude-2,, and is working on a more powerful chatbot named ClawdNext. We also explore how OpenAI's chatbot, ChatGPT, now supports prompting with voice and images, allowing users to directly interact with the AI bot. We also explore the contrasting perspectives of SMBs, who are bullish on AI, and the waning public trust in the technology. Additionally, we delve into the topic of AI joining your team, drawing insights from Boston Consulting and the CIA. Tune in to learn more about these AI developments and their implications in the tech industry.
Three things to know today
00:00 Amazon's Multi-Billion Dollar Bet on Anthropic: A New Chapter in the AI Wars
05:01 SMBs Bullish on AI, but Public Trust Wanes: A Tale of Two Perspectives
07:39 When AI Joins Your Team: What Boston Consulting and the CIA Can Teach Us
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In this episode, Dave Sobel discusses four important topics. First, he explores the balance between growth and efficiency in the IT and cloud industry. Then, he dives into the potential impact of an executive order on cloud providers and AI. Next, he debates the use of Chat GPT in schools, questioning whether it is a cheating aid or an untapped educational resource. Finally, Dave discusses the vulnerability of cloud security and how attack surfaces are still a concern. The episode concludes with a look at the projected rebound in worldwide spending on information and communications technology.
Four things to know today
00:00 Balancing Growth and Efficiency: The Role of ICT and Cloud in 2023 and Beyond
04:14 Cloud Providers Under Scrutiny: What the Potential Executive Order Means for AI
05:53 ChatGPT in Schools: A Cheating Aid or Untapped Educational Resource?
08:18 The Open Gates of Cloud Security: How Attack Surfaces Are Still Vulnerable
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In this episode of "The Business of Tech," Dave Sobel discusses four key topics. First, he delves into the rise of a new generation of cybercriminals known as Starfraud, who are young, reckless, and driven by power. Next, he explores the potential of an XR projector that could revolutionize everyday services. Dave then addresses the issue of workplace diversity and the lack of progress in this area. Lastly, he highlights the introduction of passkey authentication in Windows 11. This episode also features a sponsored message from TimeZest, a scheduling automation tool for MSPs. Tune in for the latest insights into the world of technology and business.
Four things to know today
00:00 Meet the Tony Sopranos of Cybercrime: Young, Reckless, and In Search of Power
05:46 The XR Projector That Could Transform Everyday Surfaces
06:45 Workplace Diversity: The Deafening Silence
09:32 Windows 11 Introduces Passkey Authentication
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In this bonus episode of the Business of Tech, Peter Kujawa from Service Leadership joins to discuss the Service Leadership Profitability Report. The report, which is about 300 pages long, provides insights into the industry's profitability and serves as an encyclopedia of industry analysis. Peter explains how the report is put together and emphasizes that it goes beyond traditional financial analysis. Tune in to learn more about the report and its implications for the industry.
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In this episode of The Business of Tech, host Dave Sobel discusses the impact of AI on businesses. He highlights Microsoft's new co-pilot feature in Windows 11, which seamlessly integrates AI assistance across various apps and experiences. The co-pilot can pull data from calendars, emails, and documents to assist with tasks like drafting texts and emails. It also offers real-time suggestions in apps like Outlook and includes voice and text commands for controlling the desktop experience. Additionally, Sobel explores how AI is transforming healthcare and discusses big ideas such as AI governance and separating fact from fiction.
Three things to know today
00:00 AI Arrives at Your Desktop: Implications of Microsoft's Copilot on Business
04:56 The Doctor Will 'See' You Now: How AI Is Transforming Healthcare
07:21 Big Ideas This Week: AI Governance, Ethical Boundaries, and Separating Fact from Fiction
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In this episode of "The Business of Tech," host Dave Sobel discusses the growing threat to MSPs and IT service organizations as ransomware gangs target small businesses through their IT providers. He highlights the LockBit ransomware group using remote monitoring and management software to spread their ransomware and compromise downstream customers. Dave emphasizes the importance of securing systems and shedding complacency for SMBs who often believe they are not a target.
Dave also explores the double-edged sword of affordable cloud computing, citing a report commissioned by AWS and conducted by Accenture that reveals the widespread adoption of cloud services by businesses, unlocking significant productivity gains. However, he warns SMBs about the need for cost management and understanding the true costs and benefits of cloud computing.
In a product segment, Dave highlights notable updates, including Microsoft's advanced mixed-reality goggles for combat situations, Azure Update Manager's general availability for managing software updates, Amazon's updates for its voice assistant Alexa, and Google's BARD AI chatbot's ability to search and summarize information from Gmail, Docs, and Drive.
Three things to know today:
00:00 The Bullseye on MSPs: How Ransomware Gangs are Targeting Small Businesses Through Their IT Providers
03:54 The Double-Edged Sword of Affordable Cloud Computing
05:55 Products That Could Transform Work, War, and Everyday Life
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Three things to know today
00:00 Small Business Optimism on the Rise; Employee Happiness Declines
03:16 From Coast to Coast and Across the Pond: Privacy Laws Rewrite Online Norms
08:08 AI's Unforeseen Consequences: National Dominance and Gig Economy Reshaping
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Two things to know today
00:00 AI Adoption in SMBs: Opportunities, Hesitations, and the Need for Consulting
05:12 Pax8 Embraces Private Offer Vendors; Oracle and Microsoft Team Up
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Three things to know today
00:00 From Slot Rigging to Data Theft: Unraveling the MGM Hack
03:36 Small Businesses Grapple with Inflation, While IT Pros Battle Burnout
06:04 Acronis, ConnectWise, and Nine Minds Unveil New Solutions for MSP
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Debra Lam is the Founding Director of the Partnership for Inclusive Innovation, a public-private partnership initiative that aims to foster access, growth, entrepreneurship, and innovation throughout the state
She was previously the Managing Director of Smart Cities and Inclusive Innovation at Georgia Tech, where she advised cities around the world on policy, sustainability, climate change, and low carbon issues
Debra Lam has over ten years of international experience in governance, sustainable and strategic development, policy analysis, and project management, having worked in the public, private, and non-profit sectors
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Three things to know today
00:00 From LinkedIn to Lockdown: How ALPHV Targeted MGM Grand
03:39 Generative AI and Workplaces: The Promises, the Reality, and the Skepticism
06:25 The Hidden Cost of Leadership: Entrepreneurs, CEOs, and Personal Sacrifice
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Three things to know today
00:00 Beyond Servers & Storage: SMBs Search for Value, Security & Cutting-Edge Partnerships.
04:03 iHeartMedia Study: What Marketers Think vs. What Consumers Feel
05:48 Remote Work’s Domino Effect: From Office Seats to Real Estate Streets
This is the Business of Tech.
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Three things to know today
00:00 MSP Optimism Meets Cloud Cost Concerns: A Tale of Growth and Strategy Shifts
03:38 AI and Privacy: The US Regulatory Web Tightens on Tech
09:12 Rethinking Business Tech: Apple’s iPhone and the Potential of Mobile Workspaces
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Three things to know today
00:00 Simple Steps, Significant Impact: Reframing Cybersecurity for the SMB Market
03:30 In the Midst of Demand: Cybersecurity Wrestles with Layoffs and Burnout
06:03 The Chatbot Play: Decoding ChatGPT's Wane and Microsoft's AI Insurance
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Three things to know today
00:00 The Rise of AI: Trillions on the Horizon and CEOs on the Bench
05:53 AI in Action: Unprecedented Innovations in Taxation, Medicine, and Pathology
09:04 CISA Greenlighted to Counter Misinformation: A Look at the Recent Appeals Court Decision
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James Benham is the Co-Founder and CEO of JBKnowledge, a multinational technology and consulting company that develops industry-leading software for the largest insurance companies across the globe. He is also the Co-Founder of two insurance tech products: SmartCompliance and Terra.
Prior to insurance, James built multiple technology products for the construction industry. His most successful, SmartBid, became the leading construction bidding software for general contractors worldwide, culminating in a multi-million dollar acquisition.
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Three things to know today
00:00 Emerging Cybersecurity and AI Regulations: A Glimpse into Lawmakers' Recent Activities
04:51 Cybersecurity Spotlight: Caldera for OT, Microsoft's Vulnerability, and API Security Gaps
07:10 Friday Big Ideas: The Unheard Voices of Remote Work, AI’s EdTech Potential, and The Steep Bill of Bad Data
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Three things to know today
00:00 From Services to PCs: The Mixed Bag of IT Industry Trends
03:58 Youth Embrace AI Playfully, But the Road to Proficiency Is Uncertain
09:03 Zoom and Slack Get Smarter with AI
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Three things to know today
00:00 Full Steam Ahead: Unpacking the Latest Labor Market Trends
04:37 Labor Day Marks a Shift: One Million Americans Face New Office Mandates
06:07 Summer of Security Risks: What the Recent Wave of Zero-Days Tells Us
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Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host The HERO Factor Podcast on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders. Hayzlett is a well-traveled public speaker, former Fortune 100 CMO, and author of numerous best-selling business books including: The Hero Factor; How Great Leaders Transform Organizations and Create Winning Cultures, Think Big, Act Bigger: The Rewards of Being Relentless, Running the Gauntlet and The Mirror Test. Hayzlett is one of the most compelling figures in business today and is in five business hall of fames including Speaker Hall of Fame, Sales and Marketing Executives, Business Marketing Hall of Fame, Direct Marketing Hall of Fame, and the Industry Award of Distinction from the National Association of Quick Printers.
As a leading business expert, Hayzlett is frequently cited in Forbes, SUCCESS, Mashable, Marketing Week and Chief Executive, among many others. He shares his executive insight and commentary on television networks like Bloomberg, MSNBC, Fox Business, and C-Suite TV. Hayzlett is a former Bloomberg contributing editor and primetime host, and has appeared as a guest celebrity judge on NBC’s Celebrity Apprentice with Donald Trump for three seasons. He is a turnaround architect of the highest order, a maverick marketer and c-suite executive who delivers scalable campaigns, embraces traditional modes of customer engagement, and possesses a remarkable cachet of mentorship, corporate governance, and brand building.
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Steve Wasick has more than a decade of experience in the Generative AI space as CEO, working with companies like MaxPreps, Scientist.com, IU Health, and many others. He was the Technical Editor for the book Enterprise AI for Dummies and graduated magna cum laude from Northwestern University Pritzker School of Law.
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Three things to know today
00:00 The Catch-22 of Broadband's Importance: Vital but a Commodity
03:53 Who’s in Charge Here? Almost Half of Security Pros Unsure of Contacts for Risk Remediation
06:28 The Internet’s Cautionary Tale for AI: Are We Learning from Our Mistakes?
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Four things to know today
00:00 The Data is In: Remote Work Here to Stay, but Challenges Persist
03:52 Will AI-Generated Content Be Copyrighted? US Copyright Office Wants to Know
04:54 Workplace Satisfaction vs. Jargon: A Tale of Two Surveys
06:38 The Unexpected Beneficiary of the AI Revolution: Anguilla’s .AI Domain
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Three things to know today
00:00 Generative AI: A New Frontier or a Missed Opportunity for MSPs and VARs?
05:07 Strong Confidence but EBITDA Woes: The Dichotomy in MSP Landscape
06:45 From AI-Powered Meeting Assistants to Cybersecurity: Google and OpenAI Gear Up
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Three things to know today
00:00 Tech Illiteracy in the U.S.: A Look at What Americans Do and Don't Know
03:34 The Stakes of AI Adoption: Where Mistakes are Low, Adoption Soars
05:39 Cost Optimization in Tech: The New Business Value in a World of Rising Prices
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Three things to know today
00:00 The Great Disconnect: Small Business Optimism Rises, Labor Confidence Declines
04:34 Tech Sector’s Talent Crisis: Unfilled Jobs, Overworked Staff, and Missed Opportunities
07:14 VDP Platform Saves U.S. Federal Government Over $4M in Cybersecurity Costs
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Join us in this exclusive live discussion as two renowned security experts delve into the recent CMMC 2.0 draft specification leak before its official release. This leak could have substantial implications for Managed Services Providers (MSPs) and IT outsourcing companies, potentially affecting the standards and requirements for cybersecurity within the industry. Our experts will dissect the leaked content, discuss its potential impact on IT services, and answer your questions.
Alex Trafton is a Managing Director in Ankura’s National Security, Trade, & Technology practice, based in Irvine, CA. He has over 15 years of experience in finance, risk management, and cybersecurity. Alex leads the NSTT information security services function and serves as a subject matter expert in cybersecurity program design, implementation, and assessment with a focus in foreign investment control and oversight (CFIUS), Defense Industrial Base (DIB) cybersecurity requirements, and international trade control compliance program support (ITAR/EAR).
Matthew Triner is the founder of Hunter Strategy, a Cyber Security and DevSecOps Consultancy specializing in Cloud, Software Engineering and Cyber Risk Management with over 15 years experience in Cyber Security, Automation and National Security Systems. Matt has been recognized by Defense and Intelligence Agencies as a Key Contributor in Cyber Risk Management and Cloud Engineering. He is a frequent speaker on cloud and cyber risk topics and has written extensively in these areas as well. He an active member of various industry working groups and currently supports the Joint Artificial Intelligence Center, Defense Counterintelligence and Security Agency and the Office of the Secretary of Defense for Acquisitions and Sustainment.
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As Chief Experience Officer of Sectigo, Tim Callan leads efforts to optimize the customer journey across all aspects of the business. Tim has more than 20 years of experience as a strategic marketing and product leader for successful B2B software and SaaS companies, with 15 years of experience in the SSL and PKI technology spaces.
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Three things to know today
00:00 Corporate Transparency Act in the US: MSPs Urged to Consult Legal Counsel for Compliance
03:25 Historic Reversal: Apple Supports 'Right to Repair' Legislation in California
04:52 The Future of AI in Business: Introducing the Chief of AI and Navigating Copyright Complexities
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Four things to know today
00:00 Reviving Legacy Code: IBM Develops AI Tool to Modernize Cobol Applications
03:39 Generative AI's Impact: More in Phishing than Malware Development
06:38 JWCC Makes Progress with Multi-Vendor Approach After JEDI's Cancellation
07:45 New York Times Blocks OpenAI's Web Crawler, Citing Intellectual Property Concerns
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Three things to know today
00:00 Ransomware Attacks Double in Frequency: AI and Credential Theft at the Forefront
06:04 The Importance of Respect in the Workplace: 1 in 25 Employees Feel Disrespected
07:40 Analyzing Data Just Got Easier: Microsoft Introduces Python Integration in Excel
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Three things to know today
00:00 The Future of Cybersecurity: vCISO Services Expected to Soar by 480% Among MSPs and MSSPs
03:16 Workforce Reskilling for AI Adoption Leads to 15% Revenue Growth: IBM Institute Report
06:54 Microsoft's Strategic Move with Databricks: Positioning Azure as the Go-To Cloud for AI
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Three things to know today
00:00 Understanding Inflation, Wages, and E-Commerce Trends: A Comprehensive Analysis Across the U.S., UK, and China
04:43 Decoding the MSP: Canalys Unveils True Landscape of Managed Services in 2023 Report
06:54 AI-Generated Artwork Cannot Be Copyrighted, US Judge Rules in Landmark Decision
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Vijay Balasubramaniyan is Co-Founder, CEO & CTO of Pindrop. He’s held various engineering and research roles with Google, Siemens, IBM Research and Intel.
Vijay holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including RSA, Black Hat, FS-ISAC, CCS and ICDCS. Vijay earned a PhD in Computer Science from Georgia Institute of Technology. His PhD thesis was on telecommunications security.
00:00 Introduction
01:04 What is voice security?
03:26 Deep fake attacks against call centers
06:44 Protecting against voice attacks
09:09 How good is the tech?
12:15 How good are the criminals?
15:01 The challenge of humans being helpful
17:09 What size should protect against voice attacks?
21:04 Predicting the speed of the space
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Three things to know today
00:00 CISA’s Plan to Enhance RMM Security with Industry Collaboration
03:07 Generative AI Hits the Peak of Inflated Expectations: Gartner's 2023 Hype Cycle
06:11 A Rapid Fire Analysis of AI Adoption across Enterprise, Finance, Retail, and More
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Two things to know today
00:00 CRM Everywhere but Satisfaction Nowhere: A Study on Adoption Across Industries
03:31 80% of Executives Regret Return-to-Office Strategy Due to Lack of Data
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Three things to know today
00:00 U.S. Small Business Market Grows in Q2 2023: Business Acquisitions Up 8%, Sale Prices Down 14%
03:40 The Precedent Setting Case Over AI-Powered Hiring Discrimination
04:42 Workplace Culture, Not Personal Issues, Main Reason Professional Women Leave Jobs, Study Finds
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Two things to know today
00:00 NIST Releases Draft Update to Cybersecurity Framework, Adding a 'Govern' Pillar
03:41 SaaS Companies Face Growth Challenges as Net Retention Rate Slips
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Three things to know today
00:00 Consultants Lead in Profitable Opportunities: AI, Security, and Unified Workspace
03:55 Innovation or Risk? Generative AI Tools Like ChatGPT in the Workplace
07:13 CDW and Apple Expand Partnership to Bring Apple Business Essentials to Small Businesses
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Caden Braly, the visionary CEO of AgentsTech, embarked on a transformative journey driven by a passion for technology and a desire to revolutionize the insurance industry. The seeds of this groundbreaking venture were sown during an eye-opening experience at an insurance training conference.
As Caden attended a conference hosted by a carrier, he couldn't help but notice a stark contrast between his own brokerage and larger firms. While smaller brokerages like his own were relatively up-to-date with modern software solutions, many larger counterparts seemed stuck in the past, struggling with outdated technologies to solve their business problems.
This realization struck a chord with Caden, inspiring him to embark on a mission to bridge the gap between insurance brokers and innovative insurtech companies. Recognizing the immense potential for improvement and efficiency within the industry, Caden founded AgentsTech, a platform designed to connect insurance brokers with the cutting-edge solutions they desperately needed.
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Three things to know today
00:00 Service Leadership Report Reveals 16.7% Annual Revenue Increase and $7.5mm Stock Value Uptick over Five Years
04:38 Tech Partners with Biden Administration in AI Cyber Challenge
06:24 American Workers Taking Fewer Vacations: A Drop from 3.3% to 1.7% Since 1980
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Three things to know today
00:00 AI Becomes a Political Issue in the U.S., While France Invests Heavily in Open-Source AI to Compete Globally
03:18 JLL GPT: A New Conversational Interface to Transform Commercial Real Estate Data Mining
05:39 From Zoom Calls to Infected Phones: Deep Learning Model Reveals Keystrokes Through Sound
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Three things to know today
00:00 Zoom's Complex Relationship with Hybrid Work: What Their Office Policy Reveals
05:12 DOJ and FTC Propose New Merger Guidelines: Stricter Rules for Tech and MSPs
07:08 OpenAI Launches GPTBot Web Crawler: How Will It Impact Your Website Content?
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Three things to know today
00:00 The conflicting story of Remote Workers 18% Less Productive as Remote Work Equated to 8% Raise
04:15 UK's National Cyber Security Centre Releases Guidance on Shadow IT
05:21 Microsoft Sets Deadlines for Transition to New Commerce Experience Platform
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Two things to know today
00:00 Microsoft Faces Congressional Investigation over Significant Azure Breach; Competitors Slam Negligent Practices
04:09 Generative-AI Adoption Soars in SMBs & Midmarket Firms: 60% of SMBs, 84% of Midmarkets Planning Use
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Brendan Ballou is a federal prosecutor and served as Special Counsel for Private Equity in the Justice Department's Antitrust Division. Previously, he worked in private practice, and before that, in the National Security Division of the Justice Department, where he advised the White House on counterterrorism and other policies. He graduated from Columbia University and Stanford Law School.
His book, Plunder: Private Equity's Plan to Pillage America, is available now.
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Three things to know today
00:00 Microsoft Grapples with Aftermath of Recent Cloud Service Breach
04:46 The Threat Within: Security Professionals Engage in Risky Online Activities
06:27 Questioning Amazon's Data-Lacking Return-to-Office Mandate
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Three things to know today
00:00 AI in Healthcare: Sweeping Gains in Breast Cancer Detection Rates
05:11 Government Considers Yearly Subscriptions to Cut SaaS Costs
06:23 Microsoft Pulls the Plug on Managed Desktop Service
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Three things to know today
00:00 New Strategy Takes 'Whole of Society' Approach to Cybersecurity Education and Workforce Development
03:39 Managed Services Blend Consulting and Tech Solutions for Business Success
05:27 SaaS Alerts Launches 'Fortify' to Streamline Microsoft Security for MSPs
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Three things to know today
00:00 The AI Perception Problem: Rising Concerns About Data Privacy and Job Displacement
03:40 AI Takes the Stage: ServiceNow, Egnyte, Amazon, Google and Dell Bet Big on Generative AI
07:08 Women's Employment Rises Amidst Automation Risks and Ageism in Leadership Roles
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Two things to know today
00:00 Google Cloud Turns Profitable Amid a Resilient American Economy
03:19 From Ransomware to Cryptojacking: Changing Cyberthreat Landscape in 2023
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Billy House started his career in the US Navy working in IT and radio communications. He spent 12 years honing his technical and leadership skills gaining experience in many different facets of the IT industry, including Windows and UNIX server and desktop support, customer service, network appliance management, IT security, compliance, auditing, and most importantly people leadership.
Getting out of the Navy in 2015 Billy went on to work for the Department of Defense providing network and systems engineering support for the US Marine Corps and US Army. After moving to the private industry sector, Billy worked in IT and management positions for several large corporations, including Gulfstream Aerospace and Wayfair.
In 2021 he leveraged his 2 decades of IT and management skills to a career transition into technical recruiting where he has worked in full-scope recruiting and talent sourcing for a large MSP, providing keen technical insight into candidates and helping to fill positions across the country.
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Three things to know today
00:00 SEC requires public companies to disclose cyber incidents within four days
03:38 MSPs Enjoy Over 20% EBITDA for Third Year Running, According to Service Leadership Report
05:02 The Flipper Zero: A Digital Multitool with its own Mobile App Store
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Two things to know today
00:00 Generative AI Makes Moves: Amazon's Alexa Overhaul and Edge Device Deployment
04:02 IT Departments Fail to Meet Business Expectations and Need Better Demonstration of Value
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Three things to know today
00:00 Increased Consumer Confidence and Global Growth in IT Services: A Win for IT Services
04:20 The MSP Collective: New Nonprofit Aims to Secure Critical Infrastructure
05:44 Passwordless Future Under Threat? Researchers Hack Fingerprint Security
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Three things to know today
00:00 Efficiency is Key: SaaS Buyers Opt for Fewer Seats, Affordable Options, Says Vendr Report
02:24 Outsourcing Trend: 72% of SMBs and Midmarket Firms Turning to Managed Security Services
04:22 Diversity in Cybersecurity: A Potential Solution to the Talent Shortage
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Two things to know today
00:00 AI Concerns Prompt Voluntary Security and Trust Commitments from Tech Companies
05:21 White House Turns to CIA Veteran as Preferred Choice for National Cyber Director
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Adrian Esquival is the Founder and CEO of TECKpert, a company that offers a contingent workforce built for any size digital transformation project. He started TECKpert in 2009 with the vision of providing cutting-edge technology solutions to businesses with a focus on customer service, and has worked with hundreds of companies and organizations to deliver digital solutions that have a lasting impact on their mission. Since then, TECKpert has earned over 30 industry awards.
Adrian has been working with technology for over 17 years and his goal is to help make the web a friendly place for business. He authored The Future of the Workforce Is Now, a book that deploys everything about the remote work experience, team management, and innovative disruptions that future-proofs organizations. The more information medium companies, large organizations, and startups looking to propel have about rapidly changing norms, the more competitive they'll be in the market.
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Three things to know today
00:00 Microsoft Inspire Highlights: Partner Growth, SMBs Demand, and Security Updates
02:59 Virtual Makeup with Microsoft Teams and Maybelline Collaboration
04:49 Changing Workplace Dynamics: Remote Work Trends Threaten Global Office Real Estate Markets
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Two things to know today
00:00 Is AI Worth Doubling the Cost of Microsoft 365? A Question Amidst Microsoft's AI-Driven Releases
04:34 Inside Job: IT Employee Tries to Redirect Ransomware Payments, Gets Jail Time
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Three things to know today
00:00 New Microsoft 365 Add-On Promises 'No Tickets to Track', Aims to Shake Up MSP Market
02:41 MIT Study Says AI Technology Not a Threat, but an Enhancer to Writers
04:06 Boost Your Cybersecurity Practices with CISA's Newly Released Free Tools
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Three things to know today
00:00 Economic Discussions Dip, AI Conversations Surge Among CEOs
01:57 Managed Security Services Reducing Cyber Incident Impact, Says Optiv
03:14 Public Cloud is Primary Computing Platform for Two-Thirds of Companies
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Three things to know today
00:00 Exploring Unique 5G Use Cases: From Mines to Construction Sites
02:40 One in Five Now Using macOS, Shows Steady Adoption Increase
04:14 ScalePad and Rev.io Expand Portfolio with New Acquisitions
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Steven Weigler is the Founder and Managing Partner of EmergeCounsel, whose mission is to provide a worldwide clientele legal counsel on the protection of intellectual property and business assets at a lower price point than large legal firms. In order to fulfill its mission, Steven developed systems-based approaches, which combine best in-class legal technology for legal research and management combined with a strong empathetic human element.
Steven is especially passionate about brand protection where he developed TotalTM®, a proprietary trademark prosecution system which combines predictive search technology, powerful docketing software, and passionate and knowledgeable trademark counsel on a competitive flat fee.
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Three things to know today
00:00 AI's Legal Phase: OpenAI Faces FTC Investigation and Copyright Lawsuits
03:10 Managed Services Demand Peaks While Cloud Spending Slumps, Says ISG
05:14 Increasing IT Workloads Threaten Employee Retention, Indicate Surveys
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Two things to know today
00:00 High Public Confidence in Small Businesses Despite Owners' Economic Pessimism
02:41 AI Boom Exposes Readiness Gap in Cloud Infrastructure
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Two things to know today
00:00 Understanding the New EU-US Data Transfer Framework: A Guide for IT Companies
02:48 The Link Between Mature Cybersecurity Programs and Business Success: An Accenture Report
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Three things to know today
00:00 Evolution in Cloud Priorities: From Revenue Generation to Cost Reduction
02:29 Generative AI Leading to More Hiring, Not Less: C-Suite Perspectives
04:43 Employee Productivity Monitoring: A Management Faux Pas?
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Two things to know today
00:00 Labor Market Rebounds: What IT Services Companies Need to Know
04:50 How the Overturning of Affirmative Action Impacts Tech Talent Acquisition
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Service Leadership Inc., a ConnectWise solution, released the findings of its Service Leadership Index® 2023 IT Solution Provider Compensation Report I talk with Peter Kujawa, VP of Service Leadership & TSP Evangelist, ConnectWise, to discuss the report findings in greater detail.
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Three things to know today
00:00 AI Traffic Dip: A Seasonal Phenomenon or a Sign of Concern?
03:18 Microsoft Tightens Partner Code of Conduct: What Does it Mean for You?
05:47 Stepping Into the Future: Apple’s Latest Patents Bring Mixed Reality Into Everyday Use
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Two things to know today
00:00 Frameworks for Ethical AI Use on the Rise: An Opportunity for Service Providers
05:27 Potential Shift in Social Media Landscape as Threads Challenges Established Platforms
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Three things to know today
00:00 Surge in Consumer Confidence Index Points to Economic Optimism
03:38 Organizations' Use of SaaS Apps Grows 27% YoY, Predicted to Cost $10k per Employee
05:28 Silicon Valley's Changing Norms: Routine Drug Use in Corporate Culture
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Andy Tryba is the Co-Founder & CEO of Ionic Partners, and also CEO of Gigster, a firm that accelerates the delivery of digital transformation applications giving companies the agility to thrive in a software-defined world. Andy is a nationally recognized Future of Work & Remote Work expert and his companies help some of the largest brands in the world integrate AI, ChatGPT, QA Automation and more.
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Three things to know today
00:00 End of Non-Competes? Trend Towards Limitations and Bans Grows Across U.S. States
02:04 Windows 11 Heading to the Cloud: Internal Microsoft Presentation Reveals Long-Term Strategy
03:56 Importance of Immigrants in U.S. AI Industry: New Study Provides Insight
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Three things to know today
00:00 Can Microsoft's Pricing Model Change to Counterfeit Software's Popularity
02:59 Racial and Gender Divide in IT Leadership Remains Consistent Since 2020
04:24 Leadership Underestimation of Employee Well-being Efforts Could Worsen Retention
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Three things to know today
00:00 A Third of Americans Use AI Tools, Verge/Vox Survey Reveals
03:49 Extortion Joins Damage Assessment in Rising DDoS Attacks
05:03 Racial Discrimination on the Rise in Tech, Reports Dice
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Three things to know today
00:00 Managed Services Adoption on the Rise, with Focus Shifting from Infrastructure to Core Security and Business Process Automation
02:09 Kaseya's IT Operations Report: Increased Outsourcing and Demand for Security Training Among IT Organizations
03:38 Widening Wage Gap in Tech: New Data Shows Disparity Grows for Underrepresented Groups
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Three things to know today
00:00 Small Tech Companies Leverage Remote Work as a Competitive Advantage, New Data Confirms
02:30 US Military Warned about Smartwatches with Potential Malware
03:43 Gender Imbalance in Tech Intensifies, Yet Greater Diversity Yields Better Performance
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Shirish Nadkarni is a serial entrepreneur with proven success in creating multiple consumer businesses that have scaled to tens of millions of users worldwide. Shirish was the co-founder of Livemocha, the world’s largest language learning site with 15+ million registered members from over 200 countries. Livemocha was acquired by RosettaStone in 2013. Prior to Livemocha, Shirish was the founder of TeamOn Systems, a mobile wireless e-mail pioneer that was acquired by BlackBerry in 2002. The TeamOn technology served as the core foundation for Blackberry Internet E-mail which serviced over 50 million BlackBerry users. Shirish started his career at Microsoft where he engineered the acquisition of Hotmail and launched MSN.com, which became a leading web portal in the early days of the Internet.
Shirish received his MBA from Harvard Business School and a BSE in Electrical Engineering from the University of Michigan. He serves on the board of TiE Seattle where he chairs a number of programs including the GoVertical Startup Creation Workshop, the TiE Entrepreneur Institute and the TiE Seattle Angels initiative.
He is the author of the award-winning From Startup to Exit: An Insider's Guide to Launching and Scaling Your Tech Business and the forthcoming title, Winner Takes All: Case Studies in How Online Marketplaces Are Creating Modern Monopolies.
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Three things to know today
00:00 IT Service Space Experiences Paradox: Partners Hire Amid Vendor Layoffs, Productivity Dip Stirs Alarm Yet Skills Shortage Looms Larger
02:17 Professionals Increasingly Embrace Generative AI; Curiosity and Optimism Surpass Concerns
05:19 New Federal Law Mandates Accommodations for Pregnant Workers: Shifts Maternity Benefit Landscape
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Two things to know today
00:00 Small Businesses Eye Generative AI Despite Challenges: Surveys Highlight Uncertainty and Potential as ChatGPT Emerges as the Leading Tool
05;28 Stack Overflow Volunteer Moderators Strike Over New AI Content Policy, Calling for More Effective GPT Detectors
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Two things to know today
00:00 Cybersecurity Market Grows Amid Rising Attack Costs; AI Scams, Ransomware, and Cloud Exploits Increase, Yet MFA Adoption Double
04:34 IT Asset Managers Shift Focus to SaaS, Cite Software Spending Waste in Public Cloud
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Three things to know today
00:00 Rethinking IT Spending: Strategic Realignment Looms Amid Increasing Buyer's Remorse
02:16 AI Poised for Major Impact While Chatbot Adoption Struggles
04:14 Biden Administration Warns Against Car Repair Law, AI Disclosure Act and Connecticut AI Law Introduced, NLRB Redefines 'Independent Contractor’
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Michael Lenox is an award-winning professor, consultant, author, speaker, and podcaster. For over twenty-five years, he has been helping MBA students and executives navigate the competitive dynamics of markets in the face of innovation and disruption. He is the author of five books, including his latest, Strategy in the Digital Age: Mastering Digital Transformation (Stanford Business Books, June 27, 2023).
Lenox is the Tayloe Murphy Professor of Business at the University of Virginia’s Darden School of Business. He has served on the faculty at Duke and NYU and as a visiting professor at Harvard, Stanford, and Oxford. He holds a Ph.D. from MIT in Technology Management and Policy and a BS and MS in Systems Engineering from UVA. His Digital Transformation course on Coursera currently has over 150,000 students enrolled. He has had well over a half-million students across all of his online courses, making him one of the most popular teachers on Coursera.
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Three things to know today
00:00 New Strategies to Manage Employee Change Fatigue amid Digital Transformation
03:14 Twitter Battles Google Over Cloud Bills as AWS Abruptly Ends Partnership with 'Premier Tier’ Partner
04:58 Cloud Printing Gains Traction Yet On-Premise Tech Persists
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Two things to know today
00:00 Salesforce, Amazon Innovate in AI; Investors Prefer AI Pitches; EU Regulates and the Beatles' AI Surprise
05:30 Pax8's New Cloud Marketplace: AI Links SMBs with MSPs for Easier SaaS Procurement
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Three things to know today
00:00 Tech Leaders Stressed by Talent, Security and Tech Advancements, Finds Asana Think Tank Report
02:39 Barracuda Urges Customers to Replace Email Security Gateway Appliances Amid Security Breach
04:09 GoTo, ConnectWise and NinjaOne Advance Amid EDR Market Expansion
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Two things to know today
00:00 Tech Giants Reinforce AI Security; OpenAI Sued; AI Demand Soars in 2023 Report
05:11 Generative AI Market to Hit $36B by 2028 Despite Perceived Slow Adoption
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Eric Daimler is the founder and CEO of Conexus, a groundbreaking solution for what is perhaps today’s biggest information technology problem: data deluge. Eric is leading the development of CQL, a patent-pending platform founded upon category theory — a revolution in mathematics — to help companies manage the overwhelming and rapidly growing challenge of data integration and migration.
In addition, Eric has over 20 years of experience as an entrepreneur, investor, technologist, and policymaker. He served under the Obama Administration as a Presidential Innovation Fellow for AI and Robotics in the Executive Office of the President. He was the sole authority driving the agenda for U.S. leadership in research, commercialization, and public adoption of AI & Robotics.
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Three things to know today
From WordPress to Healthcare: The Surprising Empathy of AI and its Potential to Boost Productivity by 30%
Self-Employment Numbers Dip: A Shift in the SMB Landscape and What It Could Mean for the Future
AND
IDC Study Reveals Dramatic Shift Toward DevOps Skills in a Cloud Services World
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Two things to know today
Google and Salesforce Shake Up Hybrid Work: A Deep Dive into New Return-to-Office Strategies and Their Implications
AND
Human Error Continues to Dominate Cybersecurity Challenges: Insights from Nuspire and Verizon
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Three things to know today
CompTIA: Channel Confidence High, Cybersecurity Drives Growth Amid Job Shifts
Tech Shifts: Google Workspace Adopts Passkeys, Microsoft Replaces Cortana, ConnectWise Enhances SaaS Security
AND
Zoom Enhances Privacy with EEA Data Storage and Audit Tools; Launches AI for Missed Meetings
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Two things to know today
Apple Unveils Vision Pro Headset at WWDC: A Potential Game-Changer for Spatial Computing in Business
AND
Kaseya Launches Cyber Insurance Program in Partnership with Cysurance: A Trend Towards Software-Insurance Integration
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Two things to know today
ChatGPT Recognition Rises, OpenAI Improves Training, AI Penetrates 911 Services
AND
Legislative Updates: Right-to-Repair, Non-Compete Scrutiny, and Ransomware Payments
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https://BifrostCloud.com/
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Three things to know today
MSPs Anticipate 33% Revenue Growth in 2023 Amid Challenges: Barracuda Report
The US Job Market Soars as Tech Sector Salary Trends Vary
AND
AI's Role in Code Generation Sparks Excitement and Concern Among IT Leaders
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Two things to know today
From Law Courts to Lab: AI's Pervasive Impact, Benefits and Pitfalls Uncovered
AND
FCC's Broadband Mapping: Opportunities and Obligations for IT Service Providers
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Two things to know today
Tech Sector Faces Intense Challenges: Lower Productivity, Vendor Proliferation, Rising Cloud Costs, and Salary Declines
AND
1Password moves on passkey transition
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Saagar Govil is a serial entrepreneur interested in IoT, Wearables, Robotics, Advanced electronics, and Space Tech. In his leisure time he enjoys watching the Knicks, traveling, and sailing. He is currently Chairman and CEO of Cemtrex Inc. (NASDAQ: CETX), a company that owns and operates multiple businesses and they are building industrial solutions and intelligent security systems.
He has been CEO since December 2011. Under his leadership he has spearheaded the company's transition into new markets and product lines growing the business from under $3M in revenues to over $100M. During his time as a leader at the company, the company earned a spot on the Deloitte Fast 500 Technology companies list in 2012, 2015, 2016, 2017, 2018 while growing over 3000% in revenue. Cemtrex has over 350 employees in 6 offices worldwide.
Saagar was recognized as a Forbes' 30 Under 30 in 2016, Business Insiders #17 on Top 100 of Silicon Alley in 2015.
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Dr. Yossi Sheffi is the Elisha Gray II professor of Engineering Systems at the Massachusetts Institute of Technology, where he serves as Director of the MIT Center for Transportation and Logistics (CTL). He is an expert in systems optimization, risk analysis and supply chain management, which are the subjects he researches and teaches at MIT, both at the MIT School of Engineering and at the Sloan School of Management. From 2007 to 2011 he served as Head of MIT's Engineering Systems Division. In these years he set up the administrative structure, launched a successful PhD program, hired and promoted several faculty members and set the long term strategy of the division. Dr. Sheffi has been recognized in numerous ways in academic and industry forums, including the 1997 Distinguished Service Award given by the Council of Supply Chain Management Professionals.
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Andy Wilson is the CEO & co-founder of Logikcull, the the dominant eDiscovery platform for the legal industry. Andy is at the tip of the spear in bringing AI into the legal field— automating processes, particularly around legal discovery, that presently account for 1/3rd of all legal fees globally.
Under Andy’s leadership, Logikcull has grown into the market leader in eDiscovery, trusted by over 1,500 organizations and 50,000 users in more than 40 countries worldwide. With Logikcull, the once-stressful legal discovery process is now simpler, more efficient, and more affordable than ever before.
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Two things to know today
Understanding the Future of Work: What Matters Most to Today's Employees?
AND
CoPilot Integrations and New AI Tools Unveiled at Microsoft Build Conference
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Two things to know today
Growing Reliance on Technology among SMBs: Spotlight on Cloud, IT Security, and MSPs Amid Market Shifts
AND
Ransomware Gangs Abandon Traditional Tools for Stolen Logins and Malware-as-a-Service
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Don't Believe The Hype. (C) 1988 The Island Def Jam Music Group
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Two things to know today
Double Sided AI: Apple & NYC Schools, AI Risks and AI automation
AND
G-7 Leaders Rally for Unified AI Governance and Cybersecurity Measures to Counter Chinese Technological Influence
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Mary is a Transformational Leader and an internationally recognised Personal Branding & Online Business Specialist.
Mary helps Industry Experts systemise, digitalise and commercialise their knowledge, wisdom and skills into a scalable & profitable online business and a brand so they become an authority in their niche or industry.
Mary has 22+ years of experience building 7 & 8 figure businesses & building high-performance sales teams in the IT sector and 15 years delivering online solutions for large and small businesses. She has been featured in many publications and is regarded a thought leader in the digital sector.
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Two things to know today
2023 Privacy Legislation Wave: States Enact Diverse Internet Laws, Raise Enforcement Questions
AND
Substance Abuse Rises Among Workers Amid Remote Work: A Hidden Impact of Pandemic
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Two things to know today
Congress Grapples with AI Regulation Amid Surge of Industry Innovations
AND
65% of VARs Offer Managed Services but Only 50% Achieve Profitable Growth
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Two things to know today
OpenAI, Google, and Meta Advance AI; Microsoft Aims for Firefox Search
AND
CISA Director Urges Caution on AI; Cybercrime Underreporting and Ransomware Rise
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Three things to know today
Data Privacy Shaping Marketing Strategies; Social Media Key for Customer Service
Cloud Investments Triple Market Value; SMB Financial Tool Usage Examined
AND
Big Four Accounting Firms Eyeing MSPs Amid Declining Infrastructure Service Opportunities
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Two things to know today
Record High US Job Satisfaction Amid Labor Market's 'Settling Down Period’
AND
MSPs Eye Intune for Endpoint Management; Cyber Warranty Firm Cork Launches
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Douglas Squirrel started his leadership career as CTO of financial software firm TIM Group, using agile methods to build web applications for the world's largest investment banks and hedge funds and building the Technology organization from nothing to 49 people while retaining unusually high levels of quality and resilience. (TIM Group was recently acquired by Mergermarket Group, a nice validation of the work he and others did there.)
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Three things to know today
Workplace AI Adoption Grows Despite Job Loss Fears, Microsoft Study Reveals
Diverging Views on Cybersecurity Risks Revealed Among IT Hierarchy
AND
82% of German Companies Still Rely on Fax, Underscoring Tech Transition Delays
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Two things to know today
From Google I/O: Google Unveils AI Advances: Search Labs, Duet AI, and PaLM 2
AND
IT Modernization Survey Reveals Priorities, Challenges and Unsustainable Tech Purchases
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Two things to know today
AI Surge: Open-Source, Watsonx, SlackGPT Impact Businesses, Spark Debate
AND
Colonial Pipeline Revisited: Ransomware Impact Widens as Workforce Gap Grows and Security Remains Challenged
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Two things to know today
Job Market Booms Amid Rising Retirements and Tech Growth: The Challenge of Balancing Age and Skills
AND
N-Able's ESG Strategy: Who is it targeting?
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Many have dreams of making it big in business. But entrepreneurship isn’t for the faint-hearted. Particularly for an underdog in society. An immigrant from a developing country. Someone who went from earning $2/day to the boardrooms of Fortune 500, Manuj Aggarawl is the founder of TetraNoodle Technologies, an elite tech consulting firm that has been listed among the world's top AI leaders.
His deep knowledge and experience in cutting-edge technologies, human psychology, and neuroscience have helped him build systems that result in exponential growth - both for individuals and organizations. He has spoken at prestigious universities, business conferences, many high-end masterminds, and even at the UN, sharing the virtual stage with the Sec-General of the UN and a Noble prize winner.
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Three things to know today
White House Boosts AI Development with $140M Investment, Policy Guidance, and Industry Collaboration
Docusign Report Touts Remote Work Benefits for DEI and Productivity, Yet Company Reinstates In-Office Requirements for 'Hybrid' Employees
AND
Google Passkeys; Apple-Google Tracker Safety; Twitter API Reversal; Microsoft's Surface Focus
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Two things to know today
Executives Embrace Generative AI: Customer Experience the Top Driver for Adoption, According to Gartner Report
AND
Service Leadership Report 31% of MSPs Surveyed Lost Money in Q1 2023
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Two things to know today
Researchers Identify Traits of Successful Zoom Conversationalists, Debunk Myths About Video Chat
AND
Ransomware is a Persistent Threat, and Implementation Plan for National Cyber Strategy Expected Soon, both from RSA
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One thing to know today
$100M+ 15-way acquisition with MSP Corp Create a National Canadian Platform of Managed Services
AND
I speak with Ravi Ramharak about the deal.
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Two things to know today
G7 Nations Agree on Risk-Based AI Regulation while ChatGPT Returns to Italy After Ban
AND
Managed Services Contract Value Increases by 22% YoY in 2022, IDC Report Shows
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Larry K. Williams is President and Chief Executive Officer of The Technology Association of Georgia (TAG) and has served in this role since October 2016.
As part of Larry’s responsibilities, he leads the National Technology Security Coalition and TAG Education Collaborative benefiting youth in STEM and technology development.
A recognized leader in economic development, Larry brings more than 20 years of experience in international trade, finance, public and industrial policy and marketing.
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Three things to know today
Microsoft outperforms Google and Amazon in latest earnings reports, while Meta's Reality Labs group reports annualized loss of $16 billion
PwC US to spend $1 billion on upskilling workforce in AI, partnering with Microsoft's Azure OpenAI platform, while majority of cybersecurity workers admit to using unauthorized AI tools
AND
Colorado becomes first state to pass right-to-repair law for farmers
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Two things to know today
Service Leadership's 2023 IT Solution Provider Compensation Report Reveals More Profitable Firms Pay Less for Staff and Management Positions
AND
Firewalla Launches Managed Security Portal for MSPs, Allowing Users to Manage Multiple Devices with Ease
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Three things to know today
Kaseya Announces Acquisitions, Cyber Insurance Fast Track Program, and New Certification Offering Amidst Community Backlash
Microsoft to Unbundle Office Software and Teams Collaboration App Amid EU Antitrust Review
AND
C-suite Support for Diversity, Equity, and Inclusion Efforts Declines by 18% in Two Years, Reports DDI and Glassdoor
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Two things to know today
Study Finds Generative AI Increases Productivity by 14%, Disproportionately Benefits Less Skilled Workers
AND
Researchers Develop Database-Oriented Operating System for Faster Ransomware Recovery
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Three things to know today
Study Reveals 66% Turn to ChatGPT for IT Advice, GenZ Leads the Way; AI Outperforms TikTok but Faces Opposition in Workforce Decision
Twitter API Restrictions Spark Concern as Emergency Services Face Potential Limitations on Vital Information Sharing
AND
SMB Business Surges 20%, $400M in Monthly Downstream Credit; Cloud Investments Accelerate Amid Economic Uncertainty
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Jonathon Hensley is co-founder and CEO of Emerge, a digital product consulting firm that works with companies to improve operational agility and customer experience. For more than two decades, Jonathon has helped startups, Fortune 100 brands, technology leaders, large regional health networks, non-profit organizations and more, transform their businesses by turning strategy, user needs and new technologies into valuable digital products and services.
Jonathon writes and speaks about his experiences and insights from his career, and regularly hosts in-depth interviews with business leaders and industry insiders. He lives in the Pacific Northwest with his wife and two boys.
Originally from Silicon Valley, Jonathon got into the digital product space inspired by the incredible people developing new technologies all around him and the possibilities they unlocked. This fueled his curiosity to understand how technology transforms the ways in which people live and work.
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Three things to know today
IT Managers Express Concern Over Surveillance Tech Deployment and Its Impact on Workforce Retention, Says 1E Survey.
New Report Reveals Hidden Costs of Chromebooks and Their Impact on Carbon Emissions
AND
New Study Reveals Limitations of AI in Identifying Malware, Disproving Idea of Security Team Displacement.
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Two things to know today
Microsoft Renames Hacker Groups, and New Secure-by-Design Guidelines Released
AND
Primo Raises $3.4M to Streamline IT Management for SMEs, Emerging as New Competitor in Co-Managed IT Market
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Two things to know today
AI Innovations Accelerate: AutoGPT Deciphers Fedspeak, Reddit Charges for API Access, and AI Ethics Take Center Stage
AND
Sonos Pro Launches, Moves into Business Audio Experience with Remote Control and Licensing Compliance
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Three things to know today
SaaS Retention Rates Decreased in 2022, plus Untracked SaaS Spend reviewed
ISG Reports 6% Fall in Cloud-Based Services Spending in Europe
AND
White House Economists Report Labor Supply Returning to Pre-Pandemic Trend
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Three things to know today
States Grapple with Social Media Regulation: A Patchwork of Laws Reveals Growing Pains in US Privacy Approach Compared to European Unity
Exploding SaaS Adoption in Smaller Firms: A 377% Growth Rate Signals Major Opportunities for Service Providers
AND
Tragic Incident Exposes Lack of Empathy in MSP Community: A Call for Higher Standards in Online Conversations
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Kaseya has purchased naming rights for the Miami-Dade Arena, home to the Miami Heat, in a $117 million deal over 17 years.
Why did they do this? Let’s take their public statements, analyze what this means, and answer, "Why do we care?"
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Christian’s focus on innovation to enhance value for the customer over time through system automation and the development of next generation client experience management tools (Orchestrator) via the integration of machine learning to natural language processing with our existing VITG systems. This Artificial Intelligence allows machines to sense, comprehend, act, and learn. It augments the client service experience through use of data analytics to streamline operational tasks and issue resolution.
The creation of this tool aims to significantly improve service delivery and facilitate VITG becoming an industry leader and model for the next generation of Managed Services providers. The AI increases collaboration between the customer and our engineers, streamlining processes to get gains in productivity, reducing cost and increasing availability through automation.
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Three things to know today
New guidance on Zero Trust model, AI-powered password-cracking tool, and SMB security spending trends
Microsoft introduces new Cloud PC option for frontline workers and expands compatibility with LG smart TVs and Android devices
AND
LinkedIn introduces free identity verification system for users
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One topic , AI, with insights on legal concerns, employee usage to over employ, and a cookbook for offering services.
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Three things to know today:
Office Space Availability in the US at Record High, Signaling Challenges for Office Market Amid Remote Work Trend
Channel Partners Accelerate Expansion into Cloud and Managed Services, According to Channelnomics 2023 Forecast Report
AND
NTIA seeks public comments on AI accountability measures
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Two things to know today
AI News: Regulation, Congress Investigation, Open-Source Debate, ChatGPT Adoption.
AND
What is the Managed Services Provider Association of America?
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Two things to know today
March Jobs Report Shows Positive Signs for Labor Market Recovery
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Survey Finds Alarming Number of Companies Pressuring Employees to Cover Up Data Breaches
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Shortly after graduating from college, Jim Millican went to work for a small IT service provider in a sales and marketing position. In that job, he found that working on the technology was way more fun than selling it. And he struck out on his own.
People start businesses because they don’t know any better. Jim was no different. In 1994 he founded Ashton Technology Solutions. He has grown the business that started as one guy billing time into a professional team of engineers who work with clients to implement technology solutions to help them grow their businesses.
Ashton Technology Solutions is a 25-year testament to Jim’s commitment to building a company culture that puts the customer first. He’ll be the first to tell you, it’s not about the technology, it’s about the people. Ashton makes technology work for people.
One of the core values of the company is ”humble” which means that it is not about me, it is always about we. That value applies to the team environment at the office and how Ashton serves clients.
By nature, Jim is a problem solver and derives a great deal of pleasure from developing elegant solutions to complex problems. Because the business offers him not only the chance to solve technological problems, but business problems, Jim is always eager to jump in to help.
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Two things to know today
Hiring freezes and layoffs impede upskilling efforts for tech workers, Pluralsight report finds
AND
Bloomberg announces large-scale AI model trained on financial data while deep fake video promotes transparency standard for digitally created content
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Three things to know today
Global IT spending to grow 5.5% in 2023, surpassing earlier projections, says Gartner
Report warns professional services businesses of deteriorating performance metrics and the need for improved service delivery in 2023
AND
ScalePad acquires LifeCycle Insights to expand its product portfolio with vCIO reporting tool and asset lifecycle management solutions
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Three things to know today
Italy Launches Probe into ChatGPT Privacy Breach, Other European Countries Consider Ban as AI Enters New Phase of Development
Community Shares Insights on Top Helpdesk Tickets and Selling to Startups
AND
Kaseya Pays $117 Million for Naming Rights to Miami-Dade Arena, Raises Questions for MSPs
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Two things to know today
Swift Response Thwarts North Korean Cyberattack on 3CX: Investments in IT Vigilance Prove Effective
AND
Businesses Struggle to Align Cybersecurity Priorities with Outcomes amid Rising Cost Sensitivity and IT Workload
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Two things to know today
ConnectWise, Kaseya, and Backbox reports highlight the importance of cybersecurity and automation for MSPs in 2023
AND
The potential pitfalls of AI-powered customer service highlighted by new integration
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A proven executive and entrepreneur with over 25 years experience developing high-growth software companies, Matt serves as Virtu’s CMO and leads all aspects of the company’s go-to-market motion within the data protection and Zero Trust security ecosystems. Prior to Virtru, Matt served 6 years as SVP and CMO at Sonatype where he designed, built, and led global marketing and demand generation for a pioneer in software supply chain management and DevOps automation. Earlier in his career, Matt co-founded, developed, and successfully sold two software companies. He also led sales and marketing at USinternetworking (acquired by AT&T) and Groove Networks (acquired by Microsoft). Matt holds a Bachelor of Arts degree from The George Washington University and a Master of Arts from George Mason University.
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Two things to know today
Microsoft Introduces Ads to Bing Chat as AI Technology Expands into Various Industries, Raises Security Concerns
AND
ConnectWise Partners with CISA JCDC to Strengthen Cybersecurity for MSPs; North Korea-linked Hackers Target 3CX Video Conferencing Tool
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Three things to know today
Tech Industry's Diversity Report: 89.3% of IT Leadership is White and 20.8% are Female, Shows Little Improvement According to Latest Business of Tech Podcast
Sophos partners with Cowbell insurance to use security health data for optimal premium quotes and policies
AND
Amazon Opens Up Sidewalk Network to Third-Party Developers and Announces Over 90% US Population Accessible to the Network
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Three things to know today
Silicon Valley Bank sold to First-Citizens Bank & Trust after "textbook case of mismanagement"
Insightful Community Discussions: MSPs advised to avoid low-margin opportunities, plus two more
AND
Report suggests potential end to remote work era as establishments reduce telework
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Three things to know today
OpenAI Releases ChatGPT Plugins for Travel, Shopping, and Dining; plus learn about 80 'Secret' Plugins
Over Half of SMBs Experience High-Impact Shadow IT, Capterra Report Finds
AND
Dell launches $70 per seat per month IT managed service for SMBs, but should IT services be worried?
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Three things to know today
NLRB General Counsel Clarifies Retroactive Application of Non-Disparagement Ruling
Datto Set to Launch Cloud Management Solution, Catching up to Competitors in Managed Services Software Market
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Novo Data Reveals Top 10 SaaS Providers for Small Businesses: Intuit Takes the Lead While Channel Companies Fall Behind
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Aaron Bare is the Wall Street Journal, USA Today, and #1 Amazon Bestselling Author of Exponential Theory: The Power of Thinking Big. The book is a culmination of Aaron’s experience as a strategic facilitator where he helped leadership solve problems at over 500 companies in nearly 100 countries and all 50 States.
Aaron has sold 12 companies, started four accelerators, and three non-profits through his career. He’s a leader in digital transformation, sustainability, and inclusion that helps executives digitize and disrupt themselves to succeed in the future. As leaders think bigger, they become more conscious—exponential leaders consider the entire ecosystem, stakeholders, and future generations with their decisions.
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I’m covering a ton of AI news on the daily Business of Tech podcast. The stories are coming quickly and continuously. And so I want to explain why I think this is more than hype. I’ve learned to be pretty jaded about emerging technology. While often an early adopter myself to try things out, there’s a big difference between self-inflicted pain and advising customers. I don’t mind being slower in recommending technology to customers to invest in, looking for practical applications.. and user eagerness.
And wow, is there user eagerness. Let's talk about what's happening.
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Two things to know today
AI Tools Continue to Expand: Google's Bard, GitHub's Copilot Upgrade, and More
AND
Challenges for Data and Analytics Leaders, Cloud Cost Control, Subscription Shift, and Return of Revenue per Employee Metric
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Three things to know today
AI-powered Generative Tech Takes Over: OpenAI's Identity Verification, Bing's Image Creator, and Adobe's Sensei Generative AI Services
Legislative Roundup: NLRB Rules on Severance Agreements, UPHOLD Privacy Act & the 32-Hour Workweek Bill
AND
Distributor relationships and acquisitions: Sentinel One, Ingram Micro, and Accenture make moves
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Two things to know today
Survey and Research Data Reveal Positive Outlook on Remote Work, Hiring, and Business Growth in Tech Industry
AND
Cybersecurity Concerns for Mid-Sized Businesses and Increasing Ransomware Harassment Tactics
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Banking Panic Raises Recession Odds but Will Tech Industry Surge with AI Emergence
Google Cloud Shifts Focus to Mid-Market
AND
Rich Freeman’s New Channelholic Newsletter: Two new stories
Check out Rich's newsletter at https://channelholic.news/
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Three things to know today
Data Roundup: SaaS Security, MSP Revenue and Hybrid Work Trends
Microsoft Intune Suite offers advanced endpoint management
AND
Ransomware Gangs Change Tactics: Public Shaming Becomes New Strategy
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One big thing to know today
All AI all the time, as GPT-4 hits, Microsoft’s been using it already, and they launched Copilot for M365.
Plus, Google’s new release and the malware created by ChatGPT
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Two things to know today
IT Job Market: Thousands of Jobs Lost but Unfilled Positions Still Available as Salaries Remain Flat
AND
Gen Z Discovers Workplace Tech, and how to take advantage
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Two things to know today
Google unveils new AI features, Microsoft lays off AI ethics team.
AND
Biden administration plans comprehensive regulation of cloud security practices for major providers
This is the Business of Tech.
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One thing to know today
Let’s talk about Silicon Valley Bank and why IT services companies should care
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Amit Jayakar is Vice President, Commercial Operations, for Fathom, a deep-learning NLP system that accelerates medical reimbursement, and is backed by world-class investors, including Google Ventures, 8VC, and Stanford. Mr. Jayakar, who can be reached via Linkedin, earned his bachelor’s degree in economics from Georgetown University and his master's of business administration from The Wharton School.
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Two things to know today
AI adoption and challenges across education, radio, and industry with calls for regulation
AND
Tech updates: SSDs have lower failure rates than disk drives, TeamViewer focuses on AR, and SaaS cost optimization trends.
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Two things to know today
State of the Channel Survey 2023: Channel Pros Remain Optimistic Despite Revenue Growth Slowdown and Managed Services Transition Struggles
AND
Ransomware as National Security Threat Allows Military Involvement, Axios Reports; Politico Highlights Cyber Expertise of Incoming Representatives
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Three things to know today
The Cost of Technical Debt: 86% of IT Executives Impacted in Last 12 Months, Survey Finds
Maryland Lawmaker Withdraws Bill on 4-Day Workweek, Citing Concerns Over Tax Credits
AND
CrowdStrike report finds 95% increase in cloud exploitation cases in 2022, with Chinese cyberespionage groups leading the charge
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Three things to know today
Canalys research shows slowing growth in MSP tool vendors, indicating potential market shift
ScalePad expands its analytics platform with the acquisition of ControlMap for compliance automation software
AND
US unit labor costs rise faster than expected as productivity improves, Axios reports
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Two things to know today
Recent AI Developments: OpenAI Offers Cheaper Integration, Microsoft Launches Kosmos-1, and new ChatBot Vulnerabilities
AND
Apple reportedly working on M3 iMac, Intel hints at Windows 12
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Daniel Sih is an award-winning author, professional speaker, and Director of Spacemakers®, a productivity consulting group for busy leaders.
His first book "Spacemaker - how to unplug, unwind and think clearly in the digital age" won the Australian Business Book Award in 2021 for personal development, and has been shortlisted for myriad awards.
As a trainer, coach and keynote speaker, Daniel has worked with CEO’s, executives, and other senior professionals throughout Australia and beyond. He is the creator of best-selling productivity courses such as Email Ninja, List Assassin and Priority Samurai with more than 20,000 students online and offline.
Daniel has a broad professional history, includes leadership roles in physiotherapy, health management, project management, Christian ministry and CliftonStrengths® coaching.
Daniel lives in Tasmania, Australia with his wife, Kylie, and their three children, Naomi, Caleb and Jethro. He also keeps fourteen pure-bred chickens who eat a lot of grain and lay too few eggs.
To learn more about Daniel and his work at Spacemakers, please visit www.spacemakers.com.au and www.raisinghumans.au
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Three things to know today
Lawmakers Debate the Need for AI Regulation While Partisan Divide May Stall Progress on Cybersecurity
Nerdio Launches New Products to Help MSPs Manage Microsoft Intune
AND
The Perplexing Paradox of Printers: "No One Wants a Printer, but Everyone Wants to Print" - WSJ
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Three things to know today
New National Cyber Strategy Released, Declares Ransomware a Threat to National Security and Looks to Shift Liability
RSPA Retail IT Channel KPI Study 2023 Reveals Record-High Transition to as-a-Service
AND
US Economy: Inflation Stays High, Recession Needed for Target, Tech Wages Drop
This is the Business of Tech.
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One theme, multiple things to know today
US Copyright Office Rules Against Copyright Protection for Generated Content by AI
The FTC weighs in
All those juicy product updates
AND
Prompt Engineering is becoming a thing
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Three things to know today
CISA Executive Director Brandon Wales links rise of ransomware to insurance companies, as costs soar for combating cyber threats
Addigy's State of the Apple Device Management Industry Report reveals 30% YoY growth for MSPs
AND
GoTo launches new RMM features and free offering for GoTo Resolve
This is the Business of Tech.
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For over 25 years Bryant has held responsibilities as an entrepreneur and senior executive in all aspects of risk management including thought leadership in the area of cyber security, award winning development of security solutions, managing large global enterprises.
Bryant has held executive leadership positions in multinational consulting firms and been involved in several startups. Recently he was the Chief Security Officer for CSC’s Financial Services Group securing 143 applications in 52 countries. Currently Bryant is the Chief Security Officer of Leapfrog Services. In that capacity he and his team assist clients with complete security programs from strategy, governance and operations. acting as CSO to help manage risk with our “Ring of Security” methodology.
Bryant has served in several leadership positions across the security industry including the Department of Homeland Security Sector Coordinating Council, ISSA, ISACA and InfraGard National Members Alliance board member and vice president. He is recognized as a Distinguished Fellow by the Ponemon Institute, the industry’s leading research organization. Bryant has published several books and articles on cyber security topics and has received several awards including “Governor’s Office of Homeland Security Award for Exceptional Contribution in Recognition of Outstanding Support of Tennessee’s Counter Terrorism Program.
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Three things to know today
Companies report success with four-day workweek trial, citing benefits to employee well-being and business revenue
Linux comes to Apple Silicon Macs
AND
The results are in for Okta’s Business at Work Report: which category leads?
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Three things to know today:
Twitter to stop sending login code texts to non-paying users by March 20th
Vanderbilt University Apologizes for Using AI Chatbot to Address Students After Shooting
AND
EU to propose new law to improve GDPR enforcement by national regulators
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Two things to know today
Microsoft sets conversation limits on Bing and OpenAI allows user customization for ChatGPT
AND
Tenable adds Cyber Insurance Report and partners on referral program
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Three things to know today
Good news for US economy: January retail sales up 3%, Latino-owned businesses lead
TechAisle Survey Reveals Crucial Security Trends for SMBs and Midmarket, Including Zero Trust Challenges and Cloud Security Risks
AND
Microsoft and Parallels, Intune’s expansion, and new Teams
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With over 35 years of experience in IT, 30 years in Leadership and a dozen years in the interpersonal workspace, James combines his love for IT and cybersecurity along with his passion for Leadership development. Having started as an entry level technician and worked his way through every position to Senior Vice President, James offers a wealth of knowledge and experience in all facets of IT. Now James teaches other IT professionals and IT Leaders how to be their best. He believes in creating high-performance teams through people-first focused leadership. From corporate teams to individual coaching, James leads with passion and purpose.
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Two things to know today
Bing's Unpredictable Chatbot Goes Wild: Microsoft Responds
AND
LinkedIn Report: 93% of Orgs Concerned About Retention
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Three things to know today
Managed Services Market Sees 14% YoY Growth in Q4 2022: Progress Survey
National Cyber Director Steps Down, New Cybersecurity Strategy Incoming
AND
Akamai Launches Connected Cloud, Veeam Rebrands as Data Portfolio
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Two things to know today
Bipartisan Policy Center Report Identifies Top Cybersecurity Risks for 2023; Experts Warn Lack of Progress Discouraging
AND
Unusual Job Market Trends: Pandemic Layoffs Had Better Outcomes, Inflation and Unemployment Relationship Reversed
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Two things to know today
ChatGPT Takes the World by Storm: From Bing to the US Army, AI Adoption Skyrockets
AND
Announcements from N-Able, ConnectWise and Pax8
Get Field Effect's Research here: https://hubs.li/Q01cPMsj0/
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Ameer Karim is a dynamic and seasoned executive who brings over 25 years of experience working for some of the biggest brands in consumer electronics and cybersecurity. Most recently, he joins us from Absolute Software, where he was EVP of Product Management, leading the company's product vision, strategy, roadmap, marketing, and user experiences. With over two decades of experience in M&A, business development, engineering, product innovation, product management, and marketing, he's delivered world-class enterprise and consumer products by focusing on product-led growth and operational excellence. Ameer has held several GM & executive roles with Symantec, HP, and early-stage startups in Silicon Valley.
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Three things to know today
Cybersecurity Concerns Escalate as Phishing Attempts, Ransomware Attacks and Negligent Backup Practices Soar
Gartner Offers Seven Fundamental Rules to Articulate the Business Value of IT
AND
Adapting to the Work from Home Era
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Two things to know today
Integrating Siloed Apps and Data: The Biggest Digital Transformation Challenge for Businesses
AND
Vendor Moves in the Channel: ScalePad Acquires Cognition360, Acronis Updates Partner Program, and More
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Three things to know today
Google Unveils AI Chat Service 'Bard' as Industry Seeks Answers to Ethical Questions
Black Small Businesses Optimistic Despite Challenges: Goldman Sachs Survey
AND
New Tech Legislation Imposes Strict Requirements on Connected Medical Devices
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Two things to know today
Tech Earnings Reports Show Slowdown as Job Openings Soar and Unemployment Hits Ultra-Low
AND
Post-Pandemic Labor Market Trends: Half-Full Offices, Remote Work Impact
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Three things to know today
OpenAI Unveils AI Detection Tool, ChatGPT Plus and an Ecosystem of AI Tools Sprouts Up
Cybercrime Groups Hiring IT Pros with High Salaries and Benefits, FBI Urges Reporting Ransomware Attacks
AND
Rob Rae joins Pax8 as Corporate VP of Community and Ecosystems
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Two things to know today
Two New Studies Reveal Key Trends Driving SMB and Midmarket IT Spending in 2023
AND
Maryland Bill Proposes Pilot Program for 4-Day Workweek with Incentives for Participating Companies
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Three things to know today
Brightening Global Economy, Hiring Steady and Worker Compensation Stabilizing
AI Adoption on the Rise: 1,400% Increase in Searches for AI Services
AND
Guardz Emerges from Stealth Mode Offering Low-Code Cybersecurity Tools and Insurance for SMBs
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Three things to know today
FTC's proposed ban on non-compete agreements receives overwhelming support in public comments
Fourth quarter GDP grows at 2.9% despite slowing business investment and cautious consumer spending
AND
Ingram Micro unveils enhancements to Microsoft Azure and NCE Cloud Marketplaces globally
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Two things to know today
New Survey Reveals Growing Adoption of AI Tools in the Workplace, Raising Concerns of Confidential Information Leakage
AND
Justice Department Disrupts Ransomware Group, But Cyber Scammers Exploit Remote Monitoring Software
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Jack J. Phillips, Ph.D., is the author of Show the Value of What You Do and an award-winning thought leader in the field of talent development. As a teacher, consultant, and coach, he helps individuals show the value of their work in all types of organizations. Dr. Phillips has taught his proprietary methodology to over 50,000 professionals and managers in over 70 countries. He is a global keynote speaker and has written over 100 hundred books, and all focused on the importance of showing the value of the work. He has been recognized for his thought leadership by the Association for Talent Development, Thinkers50 Top Coaches, the International Society for Performance Improvement, the Society for Human Resource Management, and Meeting Professionals International. Dr. Phillips has served as an engineer, trainer, learning manager, HR executive, general manager, president, and college professor. He serves as chair of ROI Institute, a globally recognized consulting firm.
Patti P. Phillips, Ph.D., is a consultant and researcher, and the author of Show the Value of What You Do. Her workshops and conference presentations inspire audiences to align their work with outcomes that matter. When she is not consulting with clients, researching, or writing books, Patti supports the work of other organizations through board service. She serves on the UN Institute for Training and Research board of trustees, International Federation of Training and Development Organizations board, The Conference Board Human Capital Advisory Council, and the Institute for Corporate Productivity People Analytics Board. Patti has been recognized for her thought-leadership by organizations such as the Association for Talent Development, Center for Talent Reporting, and the Thinkers50 Marshall Goldsmith Achievement for Coaching. She has written or contributed to over 50 books describing how individuals can demonstrate the value of their work.
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Three things to know today
Microsoft Q2 Earnings: Revenue Up, Windows OEM Revenue Falls 39%
Gartner Predicts Growth in Zero-Trust Programs by 2026, Despite Unprotected Areas Vulnerabilities
AND
Decrease in Employee Engagement and Increase in Disengagement, Gallup Report Reveals
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Three things to know today
73% of Execs to Reinvent Business Strategies in Recession: Accenture Survey
M&A Declines in 4Q 2022: S&P Global Market Intelligence Report
AND
GoTo Confirms Customer Data Taken in November 2022 Security Breach Alongside LastPass Password Vaults
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Three things to know today
Real estate executives call for repurposing "obsolete" office buildings as remote work reshapes industry
Tech worker pay drops as remote work reshapes labor market, cybersecurity demand remains strong
AND
The mainstream must-have technologies for small business, and why we care
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Three things to know today
Microsoft Makes Multi-Billion Dollar Investment in OpenAI, Raising Concerns Among Competitors
Right to Repair Laws Gaining Momentum as 14 States Introduce New Bills
AND
Insurance Coverage for Cyber Attacks Remains Limited as Ransom Payments Decrease
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Hartland Ross is a digital marketing strategist, founder and president of eBridge Marketing Solutions – a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities for growth through acquisition and & organic marketing strategies.
Hartland has been working in the sales and marketing of IT services and SaaS firms since 1999. He is well recognized and regarded in the IT services industry and to date has worked with hundreds of firms providing opportunities for business growth through M&A, marketing strategy and by providing industry advice, recommendations and introductions.
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This a question from a Patreon Supporter.
I've long held a view that MSPs need to be more agile in their methodology and adopt a slightly unique variation of DevOps culture to be competitive in delivering their services. It seems to be a common problem when enterprise ITSM platforms are applied to MSPS resulting in team isolation which is the antithesis of DevOps culture. Traditional DevOps is about developing and deploying apps. Are typical MSP service offerings really any different to an "app"? They have a lifecycle; the market demands new features before we are finished rolling out last batch. How we deliver them needs to be constantly seeing efficiencies to remain competitive. I am not sure about your awareness of DevOps methodology specifically, but I think the concept of value stream committees to manage the end-to-end delivery of product outcomes is missing from the top end of our industry. In smaller MSPs, still with startup culture it still exists. Still, the M&A trend we see across the MSP industry has a nasty habit of eliminating this in favor of conformity with a "nobody ever got fired for saying do ITIL" narrative. Interested in your take :)
This podcast is my answer.
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Two things to know toda
Global IT spending contracts in 2022, but cloud and consulting services remain steady and on the rise
AND
Companies exploiting federal labor laws with titles instead of overtime pay: Study
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Three things to know today
Microsoft's Azure OpenAI Service now generally available
TechAisle Survey Indicates Move Away from Hybrid Work, but Challenges Remain for SMBs and Midmarket Firms
AND
4 Day Week Global Experiment Shows Positive Results for Companies and Employees, More Adopters to Follow
This is the Business of Tech.
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Two things to know today
Shopify and Microsoft make changes to employee work schedules and time off policies, raising questions on benefits and culture
AND
Pia, HPE, Quickpass, TD Synnex and Apple make strategic moves in automation, AI, cybersecurity and SMB services
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Three things to know today
Goldman Sachs report predicts 45-55% chance of mild recession in 2023
Amazon expands Prime logistics to independent merchants
AND
Ransomware operators shift to stealing data, increasing risk for business
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Three things to know today
Kaspersky Report Reveals MSPs Prioritize Price and Features in Vendor Selection
Gartner Report on SaaS Management Platforms: Maturing and Fragmented Industry
AND
CloudFlare Launches Monitoring Dashboard for Network Issues and Performance
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Three things to know today
John Deere Signs Agreement with Farm Bureau for 'Right to Repair' Preemption
Beazley Launches First Cyber Catastrophe Bond: $45 Million Private Bond for Cyber Risks
AND
California's Digital License Plates Hacked: Full Access to Accounts Obtained
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Three things to know today
FTC Proposes Ban on Non-Compete Agreements, Impacting Millions of Workers
Zero-Trust Deadline Approaching for Government Agencies: September 2024
AND
ChatGPT: Criminal Use, Microsoft Integration, AI-Assisted Court Proceedings, and Potential Investment
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Two things to know today
Tech Layoffs Are A Misleading Picture of the Industry's Health
AND
New Salary Data Reveals Wide Ranges at Top Tech Companies
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Two things to know today
IT Professional Salaries on the Rise According to New Survey
AND
Microsoft's first official US union formed
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Three things to know today
Offensive cyber operations with presidential approval
Ohio Supreme Court rules software damage from ransomware not covered by property insurance
AND
Outdated technology causes major disruptions for Southwest Airlines during holiday season
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Three things to know today
Small Business Owners Forecast Revenue Increases and Expansion in 2023
New data protection laws, Verizon's 3G shutdown, and revised Right to Repair legislation in New York
AND
LastPass criticized for lack of transparency in response to data breach
This is the Business of Tech.
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Let's look at some predictions around the IT Channel, and what lessons we can learn from what is to come.
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Predictions on what is to come on the delivery of IT and MSP services in the year 2023.
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As is customary on this show, before I make my 2023 predictions, I examine my 2022 ones to examine what I got right and what I got wrong—accountability for the win. I broke this into three categories last year, so we’ll revisit each first on broad business predictions.
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In your experience, what works better, In house IT department or out-sourcing to MSPs? Let's dive into the question.
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Three things to know today
SaaS Adoption on the Rise, But Security Concerns Persist
OCC Report Outlines Risks Posed by Service Providers to Financial Clients
AND
Study finds connection between employee retention and meeting attendance in virtual work environments
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Three things to know today
TechAisle releases channel partner trends report: uncertainty management and growth driving priorities
The Q4 Diversity Report
AND
60% of Small Businesses Rely on Patchwork of Manual Processes for Customer Service
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Three things to know today
Top priorities for companies on IT purchases
Australia’s new guides for SMB security
AND
A confusing update from Rackspace
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Three things to know today
The FTC’s focus on those who play fast and loose with data
An update on the Ransomware Task Force
AND
A big reason for the tightness of the labor market that’s going unmentioned
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Lou, from Charlotte, North Carolina, wrote me and asked: “How do you suggest MSP get ahead of Apple and Microsoft, who are entering the Managed service space?” Here's my answer.
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Two things to know today
The State of Sales, from Salesforce
AND
What’s really happening after those tech layoffs
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Two things to know today
Kaseya Datto’s Global State of the MSP Report
AND
A business unlock for AI imaging
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Two things to know today
Small business employers are laying off staff too
AND
Gartner’s IT Infrastructure trends for 2023
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Two things to know today
IDC’s Future of Work Predictions analyzed
AND
Ransomware goes vertical
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Two things to know today
TechAisle's 2023 Priorities and challenges insights
AND
Two competing sets of jobs data to parse
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An experienced business owner and leader, Karla is passionate about values-led leadership and people development. Karla founded the international recruitment business, BeecherMadden in 2010 before overseeing the acquisition by Nicoll Curtin. In 2020 she joined Orpheus Cyber as COO. Orpheus is a threat intelligence company with a SAAS platform that helps organizations manage their own risk, and that of their third parties, with an easy-to-understand cyber risk score.
Karla is an industry awards judge, and the host of industry interviews on the Cyber Talks media platform, the Capital Tea podcast, and the Zero Hour Podcast. She is also an experienced speaker, on the topic of cybersecurity and women in technology.
Karla was included in SC Magazine’s Top 50 Women in Security in 2019. She was a finalist at the Women of the Future awards in 2016, for Entrepreneur of the Year, and a finalist in The Future Ladies Awards for Mentor of the Year in 2019.
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Three things to know today
Technology training in the legal profession
Apple’s new data protection offering
AND
Has the JEDI saga reached its conclusion
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Three things to know today
Managed services insights from TD Synnex
App and data overload
AND
Alphabet soup of certification
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Three things to know today
Inflation starts coming down as SaaS pricing goes up
Rackspace confirms ransomware attack
AND
Europe gets more right to repair
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Two things to know today
DHS’s cyber investigation, as Log4J vulnerability is still an issue
AND
Hiring or layoffs – a bit more insight into what’s happening in tech
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Three things to know today
AWS services revenue per partner, from Canalys
Rackspace’s Hosted Exchange Security Incident
AND
Product announcements of note from last week
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Robert Kerbeck’s true crime memoir, RUSE: Lying the American Dream from Hollywood to Wall Street is the story of how a wannabe actor became the world’s greatest corporate spy. Frank Abagnale, author of Catch Me If You Can, said, “Kerbeck has mastered the art of social engineering, or what he calls ‘rusing’, and taken it to a whole new level,” while Shondaland (the producer of the Netflix series Inventing Anna) described RUSE as “a story almost too good to be true with no shortage of wild stories.” Kerbeck’s previous book MALIBU BURNING: The Real Story Behind LA’s Most Devastating Wildfire, won a 2021 SoCal Journalism Award, the 2020 IPPY Award, and the 2020 Best of LA Award. His writing has appeared in numerous publications including the Los Angeles Times, the San Francisco Chronicle, Los Angeles Magazine, and Lithub’s Crime Reads.
http://www.robertkerbeck.com
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Two things to know today
The UK implements mandatory reporting for MSPs
AND
EU businesses report less optimistic outlooks
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Two things to know today
Insightful data from the legal field on technology use
AND
The US lagging Europe on sustainability in tech
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Three things to know today
Is the doom and gloom on jobs off-target?
Let’s talk about mainframes
AND
IT Skills and Salary data to review
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Three things to know today
The most challenging parts of managing SaaS applications
Consumer and industry confidence levels about inflation and the recession
AND
A data point that’s lingering
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Two things to know today
Gartner says you’re doing hybrid work wrong
AND
Amazon’s three billion dollar Alexa loss
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Adam Riggs is the Founder & CEO of Frameable. He previously worked at the U.S. Department of State as a Senior Director, Office of the Senior Advisor to Secretary Kerry - S/SRA. Adam Riggs attended Reed College.
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Join The Business of Tech for coverage of the Acronis CyberFit Summit LIVE from the event to give you coverage, insights and analysis from the day's events.
Chapters
00:00 Intro, overview of the show
01:35 What was your big takeaway from the event?
05:01 Questions with Patrick Pulvermueller, CEO
09:27 Questions with VP of Research, Candid Wuest
14:50 Breakout session with Joe Morgan, discussing the conversion to Cloud Service Provider
20:01 Thanks to Acronis for sponsoring
20:53 Lessons from the breakout sessions on marketing
27:48 Acronis's Cyberfoundation investment
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Join The Business of Tech for coverage of the Acronis CyberFit Summit LIVE from the event to give you coverage, insights and analysis from the day's events.
Keynotes from Patrick Pulvermueller, CEO, Serg Bell, Candid Wuest, VP of Research, and Oleg Meknikov, CTO, with analysis of three key themes. Acronis's positioning as a platform, new product announcements, and executive leadership's perspective on the future.
Chapters:
00:00 Intro and event overview
01:40 Keynote breakdown, first theme of platform
10:14 New feature announcements
16:14 Future vision
22:00 Thank Acronis for sponsorship
23:09 Day Two preview and listener questions
Want the original video? It's here: https://youtu.be/-kkKe9gj_Jc
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Two things to know today
Holiday security warnings roll in
AND
Data backing up disinterest in the metaverse
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Three things to know today
Actions vs words from business leaders eyeing a recession
Glimpses of reality from government leaders on cyber
AND
Workplace metrics for women and minorities investigated
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Two things to know today
CompTIA's 2023 Outlook Report
AND
The FCC's new broadband labels
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Christopher Tarantino is an award-winning entrepreneur, investor, and international speaker on resilient innovation. He has worked with thousands of high-performing leaders from startups, enterprise, and government organizations like Google, FEMA, Cisco, and other recognizable brands across the globe.
With past roles at every level of government as well as growing businesses beyond 7-figures, he is sought after by leaders from both the public and private sectors to transform how they leverage team resilience to drive innovation. He is a leader in the Entrepeneurs’ Organization and the Young Entrepreneur Council and his insights have been featured in Forbes, Inc Magazine, CBS, NBC, as well as a variety of industry publications.
As the CEO & Founder of Epicenter Innovation (awarded #762 in the Inc. 5000 list of fastest-growing private companies), he leads a team focused on human-centered, resilience-focused innovation before, during, and after disaster incidents.
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Join The Business of Tech for coverage of IT Nation Connect LIVE from the event to give you coverage, insights and analysis from the day's events.
00:00 Intro, overview of the show
02:44 ConnectWise Vision Keynote overview & analysis
07:23 Keynote Analysis
12:32 PitchIT review and analysis & why do we care
15:14 Overview of the event
19:24 Show floor buzz: What will Rob Rae do next?
25:35 Let's hear from Linode
27:11 Breakout session: Boss or Babysitter with Peter Melby
35:21 Innovation Keynote review and analysis
Want to see the original video? It's here: https://youtu.be/UKJ1oqTIpYo
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Two things to know today
The impact of the midterms on data and cyber legislation
AND
Could breaches impact a credit score?
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Three things to know today
HR and retention top the list as the Great Resignation isn’t over
Cloud prices look to increase
AND
Zoom’s creative idea for meetings
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Two things to know today
A workplace review of disparate data point
AND
Cyber insurance rates continue to rise and policies are harder to get.
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Two things to know today
We have to talk about tech layoffs
AND
News from the other conference last week that I wasn’t at
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Meet David Rose an entrepreneur, MIT lecturer, author, and expert on digital product innovation, and ambient computing. He is an expert on how businesses can thrive in digital disruption and how to best leverage next-generation technologies today.
The world’s first digital mirror for Neiman Marcus, a conversational balance table for SalesForce, and an AR germs visualization for P&G.. David is the inventor of some of the most revolutionary tech for some of the largest companies in the world.
As a VP at Warby Parker, he invented a phone-based vision test to make glasses more accessible for billions of people.
David has founded companies across industries, including a wireless healthcare company, Vitality, invented internet-connected medication packaging that CVS, Walgreens and Express Scripts now distribute. He also founded Ambient Devices, which embedded internet information in objects such as lamps, mirrors, and umbrellas.
He holds patents on photo sharing, interactive TV, ambient information displays, and medical devices. His home full of enchanted objects was featured in a NY Times video: a Google Earth coffee table that responds to hand gestures, Skype cabinetry, and a doorbell reminiscent of Mrs. Weasley’s clock that rings when a family member is on their way home.
As a sought-after thought-leader, David has appeared on national television, given multiple Ted talks, and is often invited to keynote business summits worldwide. David’s famous book, ‘Enchanted. Objects’ is the definitive manual on designing the Internet of Things.
His latest book SuperSight explains the “real-world Metaverse” and what augmented reality means for our lives, work, and the way we imagine the future.
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From teenage entrepreneur to global thought leader and coach. Jason S Bradshaw started his first business at 14 and since those beginnings has worked with some of the worlds most recognizable brands like Target and Volkswagen. He is the best selling author of It’s All About CEX The Essential Guide to Customer & Employee Experience.
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Orrin Klopper is the CEO of Netsurit, which he co-founded 24 years ago during the lead-up to Y2K. At the time, organizations were being ripped off by IT companies and paying a fortune for the technology they did not need. He is always innovating new ways of work. His people-focused leadership leads his team’s incredible, aspirational culture and their dream program. He is a passionate Microsoft Partner and committed to serving both employees and clients by nurturing and realizing their dreams.
In addition to his role leading Netsurit, He is active in the Young Presidents’ Association (YPO) and the Entrepreneurs Organization and earned a master’s diploma in Entrepreneurship from the M.I.T. Sloan School of Management.
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Per is a thought-leader in everything pricing strategy and how companies can use pricing to drive higher growth, sales volume, and profits. He is a sought-after speaker for various conferences, appears regularly on podcasts and business radio shows, and gets routinely quoted in the financial and business press. His new book, “The Price Whisperer - A Holistic Approach to Pricing Power” is available at booksellers nationwide and online.
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Acronis CyberFit Summit Day One Newscast:
https://youtu.be/-kkKe9gj_Jc/
Acronis CyberFit Summit Day Two Newscast:
https://youtu.be/l3VSLWn5ZzY/
IT Nation Connect 2022 Newscast:
https://youtu.be/UKJ1oqTIpYo/
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Orrin Klopper is the CEO of Netsurit, which he co-founded 24 years ago during the lead-up to Y2K. At the time, organizations were being ripped off by IT companies and paying a fortune for the technology they did not need. He is always innovating new ways of work. His people-focused leadership leads his team’s incredible, aspirational culture and their dream program. He is a passionate Microsoft Partner and committed to serving both employees and clients by nurturing and realizing their dreams.
In addition to his role leading Netsurit, He is active in the Young Presidents’ Association (YPO) and the Entrepreneurs Organization and earned a master’s diploma in Entrepreneurship from the M.I.T. Sloan School of Management.
Want to get the show on your podcast app or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
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Two things to know today
Productivity drops the furthest since the 1940s
AND
The White House holds the second summit on ransomware
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Three things to know today
Cloud spending – growing, or softening?
Pay transparency hits NYC first
AND
CISA’s new cybersecurity performance goals
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Three things to know today
Break-fix is back, says Kaseya’s Datto
AD servers are spewing DDoS attacks
AND
Could New York pass the first right to repair law?
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Three things to know today
SaaS demand among the SMB, measured
Tech worker job listings shrink
AND
The US’s cyber unit in Ukraine
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Two things to know today
A review of the cloud providers earnings calls
AND
Microsoft struggles with HoloLens
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Bradley Gross is the founding partner of the Law Office of Bradley Gross, P.A., a law firm that focuses on transactions involving managed service providers, VARs, technology solution resellers, cloud solution providers, IT professionals, and technology companies worldwide.
Brad is a leading legal authority in the area of managed service transactions and has been named on twelve occasions to the list of Superlawyers in the area of IT & Technology Law. He is a highly sought-after and frequent speaker at industry events throughout North America, Canada, and the European Union.
A former Chair and managing partner of the Intellectual Property Law Department of one of the largest law firms in the State of Florida, Brad sits on the Board of Directors of several technology companies and acts as general counsel for hundreds of technology solution providers throughout the United States. Brad’s podcast, The Technology Bradcast (www.TechnologyBradcast.com) is followed by thousands of MSPs across the United States.
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Three things to know today
MSPs are here to save the hybrid cloud.
Zoom and Meet interoperability
AND
A framework for disruption
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Three things to know today
A bit more gloom with a ray of sunshine for the economic outlook
The amount of waste in cloud software
AND
Ransom payments vary by industry – how much?
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Two things to know today
The SMB push to cloud and SaaS, with further data
AND
IT leaders aren’t being listened to
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Three things to know today
What employees are doing rather than commuting
Energy Star labels for security
AND
Passkeys are now in the wild
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Two things to know today
New study data on the gender divide in the workplace
AND
The Surgeon General weighs in on toxic workplaces.
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What area do I think is ready for disruption?
What is the opportunity?
What problem are we solving?
Who are the legacy players?
Who are the new entrants?
Why is Microsoft 365 not enough?
Is this even necessary?
What's the big challenge here?
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Three things to know today
The overwhelming rise of apps in business
New data predicts the upcoming recession
AND
Tech regulation momentum slows as midterms near
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Two things to know today
Gartner’s slew of new predictions from their Symposium
AND
The rise of the vertical SaaS company
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Two things to know today
The perils of Zero Trust saturation
AND
Microsoft’s PC reinvigoration data
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Two things to know today
Tech professional demand amidst the Great Hesitation
AND
A key metaverse signal showing which tech will emerge victorious
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Two things to know today
Microsoft Office is being phased out
AND
Is Cybersecurity Awareness Month bad for awareness?
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Michael Enos is Senior Director of Community and Platform for Techsoup Global. Techsoup’s mission is to build a dynamic bridge that enables design and implementation of technology solutions for a more equitable planet. In his role, Michael directs dev-ops, enterprise infrastructure, information and technology security, and software development teams that build and support platform products and services. Michael earned his MBA from Santa Clara University.
Michael Enos’s professional career in technology began in 1996. Beginning as a system-admin for a Bay Area non-profit that served adults in need, he transitioned into a role as a technical consultant, developing data systems to help measure and track service quality to the individuals being served.
Michael was hired at Second Harvest Food Bank of Santa Clara and San Mateo Counties in 2000 to manage technology and information systems. He helped transform the organization into a more effective enterprise, using best in class technology to efficiently distribute food, communicate, raise money, and measure the Food Bank’s impact. As CTO, he also worked at a national level with other enterprise food banks on developing IT best practices and standards as part of the Feeding America Technology Governance Team.
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Two things to know today
Healthcare organizations must now give patients their data
AND
Microsoft and Meta team up while Google invests further to take on the work layer
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Two things to know today
The subtle changes in the workplace to mine for opportunity
AND
Four day work week trials expand and offer a resource to leverage
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Three things to know today
Let’s analyze the jobs data
New salary research points to mismatches for correction
AND
A hearty dose of SMB optimism
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Three things to know today
The Uber court ruling security pros need to know about
How tough it is for security leaders
AND
The opportunity in business process
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William A. Adams is a rare combination of engineering sage and empathetic change leader. He’s a pioneer in promoting diversity who believes technology exists to empower people. He's on a mission to help Blacks, women, and other underserved communities get an ownership stake in technology companies. Equally at home speaking geek to coders or sharing inspirational stories of leadership and personal transformation,
William is an engaging, energetic speaker and an even better listener. Humorous and on-point, his authentic, clear-eyed talks leave audiences inspired to take concrete actions to help their companies and communities prosper.
William A. Adams requests@william-a-adams.net
Website: http://william-a-adams.com/
LinkedIn: https://www.linkedin.com/in/thewilliamaadams
Twitter: @LeapToTech https://twitter.com/LeapToTech
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A question from Mark, a Patreon supporter:
I’m wondering if privacy as a service is a coming business model due to all the legal changes that are happening, for example look at this for California:
https://www.fisherphillips.com/news-insights/employers-need-to-know-california-consumer-privacy-acts-training-requirement.html
Is this like the early stages of security?Will we see lawsuit ransomware like we had ADA shakedowns from unethical law firms? It happened a lot in CA where they sent out people in wheelchairs to “use the bathroom” in businesses and then the business got a $5000 demand letter a few days later stating their bathroom wasn’t ADA compliant…
Dave's References:
https://www.techrepublic.com/article/how-data-governance-works/
https://www.techrepublic.com/article/data-governance-mistakes-to-avoid/
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Two things to know toda
How much money does Microsoft make on Azure?
AND
The US/UK data sharing law, and the White House’s AI principles
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Three things to know today
Cybersecurity money may not be flowing quite as easily anymore
Treasury wants your input on cyber insurance
AND
DEI success metrics to look for
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Three things to know today
Proximity bias is real in the office
What criteria is driving IT Budgets
AND
The cautious take on the metaverse
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Three things to know today
Exchange under attack again as insurance weighs in on costs
The new Cyber Ambassador takes charge
AND
USB’s smart new branding
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Peter Scott is a futurist, coach, and technology expert helping people master technological disruption. After receiving a Master’s degree in Computer Science from Cambridge University, he moved to California to work for NASA’s Jet Propulsion Laboratory and has continued to do that ever since.
Peter raises awareness about artificial intelligence. He has appeared on radio and television, given university courses and numerous appearances to highly diverse audiences in several countries. In February 2020 he spoke before an all-party parliamentary group on the future of AI in Britain’s House of Lords, and delivered a TEDx talk to a thousand people in British Columbia, Canada.
His podcast, “Artificial Intelligence and You” has over 100 episodes, and every week tackles three questions: What is AI? Why will it affect you? How do you and your business survive and thrive through the AI Revolution? In July 2022, his new book, also called “Artificial Intelligence and You,” covering the same questions, was released.
He has founded the Next Wave Institute, an international educational organization teaching how to understand and leverage AI to thrive through technological disruption.
He lives on Vancouver Island and is a skydiver and certified scuba diver.
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Two things to know today
The Q3 2022 Diversity Report
AND
How important is DEI to business owners?
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Three things to know today
Positive and Negative sentiment on the market, and how to square the circle
Girls Who Code book ban resurfaces
AND
14 Federal Agencies who don’t manage your data well
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Two things to know today
Gartner and Spiceworks each reveal IT priorities
AND
Women: Why are we tolerating this? Asks reddit group
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Two things to know toda
New insights of the relevance of IT services companies
AND
One potential security bill and a new, finalized data law to consider
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Two things to know today
Warnings about “productivity paranoia” amidst “productivity theater”
AND
Unlimited vacation is a sham
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Part 2 of the interview with Marcus Olson
Marcus Olson is the CEO and founder of Pliancy, a technology-enabled professional services company that helps growing startups scale their corporate IT.
Marcus worked at several startups and realized that smaller companies lacked access to technology that could help them collaborate better, work faster, and communicate more effectively. He knew growth-stage companies could accelerate their missions and create meaningful change—with the right tools and the help of passionate technologists.
Since launching 5 years ago, Pliancy has bootstrapped its way to $36 million in annual revenue and has over 125 employees in 7 offices across the U.S. Pliancy cultivates deep relationships based on trust, not transactions, and strives to put the human element back into IT. With a rare balance of technical knowledge, visionary ambition, and radical empathy, Marcus Olson is leading the charge into a new chapter where technologists are regarded as enablers of human potential.
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Two things to know today
Worrying labor and interest rates to come in the market
AN
Another use case for crypto
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Three things to know today
Morgan Stanley leaked customer data because it didn’t wipe harddrives
An IT services company fires 300 for moonlighting
AND
Tech employees are looking for a new job
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Three things to know toda
AWS’s MSSP partner program
MFA Fatigue and its role in Uber’s breach
AND
The iPhone 14’s repairability change
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Three things to know today
Measuring digital trust in organizations
Channel Partners' role in securing recurring revenue
AND
Revisiting White House cyber moves
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Three things to know today
Four key customer service technology trends
Crypto makes its big change
AND
What do sock puppets have to do with security?
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Marcus Olson is the CEO and founder of Pliancy, a technology-enabled professional services company that helps growing startups scale their corporate IT.
Marcus worked at several startups and realized that smaller companies lacked access to technology that could help them collaborate better, work faster, and communicate more effectively. He knew growth-stage companies could accelerate their missions and create meaningful change—with the right tools and the help of passionate technologists.
Since launching 5 years ago, Pliancy has bootstrapped its way to $36 million in annual revenue and has over 125 employees in 7 offices across the U.S. Pliancy cultivates deep relationships based on trust, not transactions, and strives to put the human element back into IT. With a rare balance of technical knowledge, visionary ambition, and radical empathy, Marcus Olson is leading the charge into a new chapter where technologists are regarded as enablers of human potential.
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Three things to know today
New rules for NIST compliance from the US government
Gartner says leaders are reducing the number of security vendors
AND
Maybe quiet quitting is really act your wage
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Three things to know today
The 2022 State of Service -- connection
Is Zoom building an email service?
AND
Apple and Microsoft are changing patching
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Two things to know today
Despite layoffs, tech salaries continue to climb
AND
Health Data and Copyright law both get new scrutiny
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Two things to know today
Forrester’s planning guide for CISOs gives focus areas
AND
Microsoft is going to stop taking checks
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Three things to know today
SaaS software costs to increase up to 20% by 2025, says Gartner
The Pulse of IT leaders points to business alignment
AND
COVID mandates, revisited
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Jason Hopcus creates systems of people working to deepen their relationships with their work, their play, and ultimately our world. He presently serves as non-profit President/CEO of NAMI (National Alliance on Mental Illness) of Arapahoe/Douglas Counties in the Denver Area and is the Founder of the Connection Project, a for-profit company.
Jason believes that connection to one’s self, one’s transparency and one’s passion to connect, allows individuals to live a wholly authentic, full life.
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Two things to know today
CISA calls for industry input as we examine new security data
AND
The first diplomatic consequences for cyber attacks
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Three things to know today
New data on the size of managed services deals
Cyber insurance rate predictions include new alliances
AND
US Broadband reaches new competition levels
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Two things to know today
The labor market isn’t improving, so what’s the smart move?
AND
Back in the office tensions continue
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Three things to know today
What did the Fed chair reveal about the future
Geopolitical issues are now a key concern for business
AND
PC sales and the coming tech investments
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James Laws is the CEO and Co-Founder of Saturday Drive, a business development firm focused on making the world better, one company at a time.
Under his leadership and alongside his co-founders, Saturday Drive has launched wildly popular businesses like Ninja Forms, a top rated form builder for WordPress, SendWP which is a transactional email service, as well as the internationally award winning coffee shop and roaster BonLIfe Coffee Roasters.
James has been leading teams and organizations for over 20 years as once a pastor and now a business owner. He is also a public speaker, writer, and podcaster.
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International bestselling author, Michelle Nedelec is an expert in Entrepreneurialism and the founder of Awareness Strategies. She’s run her own series of companies for over 22 years and for over 15 years has been helping Sales reps, Entrepreneurs, and Executives to continually double their profits and revenues. She not only has what it takes to help her clients build a million-dollar business, but she does it time and time again. Michelle particularly loves to talk about Marketing Automation, Systems Integration, and support both on and off of the stage. She teaches the key components of scaling a business: Strategy, Systems, Support, and State of Mind so you know how to continually elevate all four components to build a healthy thriving business. For the past 6 years, she’s been focusing on helping entrepreneurs bring their businesses online from conceptualization to Done For You IT automation. She also happens to have a great sense of humor and a love for stilettos.
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In 1989, Stuart Holtby started Allstar Tech as a boutique IT consulting practice helping SMEs with networking microcomputers. It wasn’t until the mid 90’s that he began to call Allstar Tech a Managed Service Provider. By 2000, Allstar Tech grew to 35 employees with $4 million in revenue.
In 2000, he recognized the need for fractional CIO services and launched a C-suite management advisory service. The C-suite management advisory service provided interim, virtual, and fractional CIO consulting. As a fractional CIO, he helped clients improve organizational performance and operational efficiency through the practical implementation of information technology. During this period, he refined the C-suite advisory practice - focusing on making the GetInSync platform available to other like-minded MSPs.
He has a master’s degree in Business Administration from Athabasca University. When not keeping busy helping MSP build their business, you can find him on the tennis court trying to improve his play.
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Special Agent in Charge Matthrew J. DeSarno joined the FBI in 2002 and was assigned to the San Diego Field Office. In 2009, Mr. DeSarno was promoted to Supervisory Special Agent assigned to lead the Chicago Field Office's Task Force on Gangs, and in 2013 he was promoted to Assistant Special Agent in Charge.
In 2015, Mr. DeSarno became the Chief of the Strategic Operations Section in the Counterterrorism Division, where he led the Bureau’s efforts in global counterterrorism targeting, and overseas counterterrorism human intelligence operations. In 2017, he was named a Deputy Assistant Director for the Counterterrorism Division, providing leadership oversight for all FBI’s international terrorism investigations and operations.
In 2018, Director Wray selected Mr. DeSarno to serve as the Special Agent in Charge of the Criminal/ Cyber Division of the Washington Field Office, and in 2019, he was selected to lead the Dallas Field Office.
Prior to joining the FBI, Mr. DeSarno served as an Army Infantry Officer assigned to the First Cavalry Division in Fort Hood, Texas.
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Abe Garver leads the MSP Team at FOCUS Investment Banking, which was ranked the #1 Lower Middle Market Investment Bank by Axial. Abe is an M&A investment banker, magazine contributor, television commentator and conference speaker who has published over 130 articles in numerous publications, including, FORBES, Seeking Alpha, ChannelE2E and Yahoo! Finance. Over the past two 1/2 years Abe has catapulted nine MSPs into “New Platforms” for private equity groups (PEGs) and advised on MSP transactions with 47 parties. Over the course of his career, he has worked on sell side, buy side and capital raise assignments with approximately 125 clients, including public, private, and Inc. 500 fastest-growing companies.
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Three things to know today
Ditching cyber insurance is a growing trend, so how are companies addressing it?
Talent acquisition concerns among executives
AND
The Rhythm is gonna get you
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One topic to know today with three parts
An analysis of remote work
The rise of the Worker Productivity Score
AND
Why do we care?
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Three things to know toda
New interest in apprenticeships
The DOD says no to software with vulnerabilities
AND
Deep fake voice scams are the new phishing threat
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Three things to know today
Quiet quitting gets press
Want to know what CISOs make?
AND
Is Ransomware slowing?
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Michael Grace is an innovative technology leader who speaks, presents, and writes about how businesses can achieve a transformation by leveraging technology. Several companies have called him a “unicorn” due to his ability to understand the business issue and solve it in partnership with the customer leveraging the latest technology and process enhancements. Michael is currently a Director in the Infor practice at RPI Consultants and leads Strategic Services focused on Digital Transformation. Previously he was CEO of his own consulting company, Gravmetric specializing in transformation, enterprise resource planning software (ERP) and robotic process automation (RPA). He has created the personal brand Tech Pro Unicorn, where he regularly publishes blog posts on technology and other topics.
Michael has a history blending IT leadership, consulting, and innovation with a fierce determination to solve the root customer issues in a variety of industries. He has worked extensively in healthcare as well as finance, gaming and retail industries. He has worked for a variety of leading companies to include Dignity Health, Cancer Treatment Centers of America, Phoenix Children’s Hospital, The Revere Group, Moss Adams, BearingPoint, Deloitte and The Federal Reserve Bank of San Francisco.
Michael is very passionate about listening intensely to the customer and only once the problem is understood, does he collaborate on the process improvement empowered by technology. This blend of customer focus, innovation, business process and technology are what makes him so unique, thus a unicorn.
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Three things to know today
Midmarket IT spend grows while Chromebooks and tablets decline
The FTC may be taking up privacy
AND
Channel partners love, and hate, their vendors
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Two things to know today
Small business owners worry about the state of play
AND
Cable broadband just shrank for the first time
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Two things to know today
Inflation slows, Teens leave Facebook, and cyber M&A down – what’s it mean?
AND
Worker insights point to a cultural solution
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Two things to know today
The Gartner Hype cycle for Emerging Technologies
AND
Everyone’s overspending on the cloud
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Karim Hijazi has been at the forefront of attacker counterintelligence and infiltration research for the last decade, developing new ways for security teams to clandestinely monitor hackers and anticipate attacks before they happen. Prior to launching Prevailion, Karim was the founder/CEO of Unveillance, an early pioneer in advanced threat intelligence and the first cloud-based data leak intelligence platform. Karim successfully exited Unveillance in 2012 with an acquisition by Mandiant, and he was then appointed as Mandiant’s new director of intelligence. While at Mandiant, Karim played an important role in that company’s well-known APT1 report released in 2013, which definitively linked the People’s Liberation Army of China to widespread cyber espionage activity against US interests. Mandiant was acquired by FireEye soon after.
During the hacktivist heydays of the early 2010s, Karim engaged in a well-documented battle with the Anonymous offshoot “LulzSec,” after the group compromised an InfraGard database. Karim’s confrontation with the group was featured in Parmy Olson’s book, “We Are Anonymous,” as well as national media like CNN and CNET. During the Arab Spring, Karim also served as a key contributor to the Cyber Security Forum Initiative’s “Project Cyber Dawn Libya,” which provided the first in-depth look at Libyan cyber warfare capabilities and defenses. CSFI’s membership includes military officials, academics and business leaders from the US and around the world.
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Two things to know today
Are we at a tipping point for security fears?
AND
Krebs calls for a US Digital Agency
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Two things to know toda
Remote work hits equilibrium as salaries do too
AND
Positive signs for the service economy
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Three things to know today
To cloud or not to cloud, that’s apparently a question for AI and ML
US Courts say no AI Patents
AND
Microsoft’s Office expiration dates clarified
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Two things to know today
US Ambassador to Cyber gets his chance to shine
AND
The conflicting signals around tech jobs
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Two things to know today
Digital transformation may not be all it’s cracked up to be
AND
An MSP breached, taking down the UK’s NHS
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Laura Raynak is a motivational speaker, an entrepreneur, and a certificated management consultant. She is also a lifelong student of people and leadership and has placed hundreds of executives in leadership roles that created billions of dollars in value.
During her years working both internally to growing and changing organizations. and as search consultant, Laura has a unique perspective on how teams are built, how women and men behave in different ways at work, and how bias is perpetuated and squashed.
Laura is both a respected female leader in business, and a supporter to organizations that serve mental health, addiction and health issues.
Through her inspiring story, she now becomes a great motivational speaker who has the passion to share knowledge and empower women to achieve more at work, build diverse teams, and help corporations of all sizes to develop cultures that are diverse and out performing in their industry.
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Three things to know today
Ups, downs, and levels in labor and work data to make sense of
A possible use case for NFTs?
AND
AWS’s Subscription Skills offering
Referenced YouTube Live Stream: https://youtu.be/n_y_oXdjr5E
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Three things to know today
More automation investments than you might have guessed
The SBA shows both SMB growth and shrinkage in federal contracting
AND
Let’s learn about protestware
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Three things to know today
Job switchers really are making more cash
Cloud market shares updated
AND
Let’s talk about three-year lifecycles
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One packed thing to know toda
Bills that have passed
The Justice Department’s self-reflection
AND
Net Neutrality is back.
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Rob Krecak is a thrill-seeker, self-professed nerd, question asker, voracious reader, competitor, keynote speaker, and business builder. When he first got his Wall Street job as a sell-side equity analyst out of college, he thought he’d made it. After buying everything he wanted on his wishlist, he realized that he still wasn’t happy. He listened to his deep-down desire to help more people by leaving finance to eventually own three Anytime Fitness health clubs and four uBreakiFix cell phone repair stores.
As someone vulnerable to technology’s addictive hold from a young age—video games and Facebook in particular—Rob is on a mission to help individuals and companies reduce burnout and get back time to master their careers and lives. He founded Humans First to provide a one-of-a-kind coaching experience that analyzes and coaches people’s efficiency and energy by paying attention to their mindfulness with technology.
Rob thinks there is always something to be learned from everyone, and he lets his curiosity guide his conversations. In his spare time, he likes to do CrossFit, better himself through reading, travel, and spend time with his wife Niki.
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Two things to know today
Employers are failing to force people back to the office
AND
Microsoft’s earnings call reveals possible SMB weakness
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Two things to know today
Europol celebrates six years of No More Ransom and reveals successes
AND
Service Leadership’s 2022 Profitability report – how is the market doing?
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Two things to know today
How many more subscriptions can customers take?
AND
CISA’s leader talks about storytelling
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Two things to know today
The seasonality of IT services and the priorities of those SMBs
AND
The struggle to replace Chinese tech in telecom
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Three things to know today
Amazon’s bigger move into healthcare
Shocking, I say shocking, news about SMB priorities
AND
Verizon’s one bright spot in their earnings, and why we care.
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T Security is a Tax on businesses. It’s not even a very good tax. Most business owners may grumble about taxes, but there are certain services you get for that tax you like. Roads, police, fire departments, the justice system, schools, all that common infrastructure. We can have healthy debates about the allocation of resources, and yet still all agree there are services as a business owner you want to have.
But IT Security?
Where does it fit into my profit and loss statement?
Let's talk about messaging IT security
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Three things to know today
In-person sales are dead, says this report
The latest Occupier Sentiment
AND
UK’s heat wave impact on the cloud
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Three things to know today
Microsoft Inspire Highlights
The 5G promise goes undelivered by US Carriers
AND
Microsoft’s Macro reversal, again
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Two things to know today
Gen Z apparently hates working from home
AND
North Korea is coming for your small business profits
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Two things to know toda
The recession planning conversation, outlined
AND
Gen Z talks and searches in a whole new way
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Three things to know today
The House passes a round of cyber rules while the FCC and FTC take stock
Vendor promises, examined
AND
Microsoft’s Chief Partner Officer named
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Nicholas Ashford is a founding partner at Fordhouse, a specialist UK SME buy-and-build fund. He leads the MSP sector investment and is responsible for post-acquisition integration and transformation across the portfolio companies at Fordhouse.
Prior to Fordhouse, Nicholas was an SME owner-manager, leading the business successfully through more than 10 acquisitions and integrations. He cut his teeth as a Strategy Consultant, working across Europe, the Middle-East and Far-East advising multi-billion dollar corporates.
Nicholas has two young children and splits his time between Fordhouse’s offices in Westminster and Hampshire where he lives. An ex-rugby player, you may occasionally find him lurking near a gym pretending he’s “still got it” when time permits.
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Three things to know today
Inflation… up a lot, but like all things now, it’s inconsistent
Kaseya’s IT Operations Report examined
AND
One in four businesses looking to replace their CRM
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Two things to know today
Accenture’s Technology Vision 2022
AND
MFA, plus Log4J goes endemic
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Two things to know today
Microsoft’s rollback, plus Autopatch hits GA
AND
Your employees may not like socializing as much as you think they do
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Two things to know today
What are CEO’s saying about the current climate?
AND
Bad tech drives away employees
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Two things to know today
Let’s update on that Louisiana MSP registration law
AND
Upcoming priorities for Congress while the EU gets things done
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Ted White is with Vertical Talent Solutions, an Infrastructure IT recruiting firm in Connecticut, focusing on MSP candidates for MSPs. With 23 years of recruiting experience, and 8 years in business, he's also previously built a 22 person MSP to 60 employees, including a merger to another organization.
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Four things to know today
API security and a sharp warning from MI5 and the FBI
Cybersecurity burnout
Apple’s lockdown mode
AND
N-Able and Acronis moves to consider
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Three things to know today
Why customers leave MSPs and why they stay
Mainframes at FedEx – and why we care
AND
Employee benefits, and what they look for
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Two things to know today
Some generational differences to consider in the workplace
AND
Google moves on right to repair while Massachusetts is delayed
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Two things to know today
The state of play for IT spend on security, cloud, and even GPUs
AND
Do you know about hiring STARs? You should.
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Three things to know today
The Q2 2022 Diversity Report
Microsoft’s change in employee measurement
AND
Paying for cloud services by credit card – how extensive is it?
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Three things to know today
Things are weird, say small business owners
Microsoft backs off on an unpopular program change
AND
Maybe things aren’t so bad in insurance this year
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Three things to know toda
The IT Channel is optimistic… is that wise?
The FBI's specific warning about remote work in tech
AND
Remote and hybrid work is here... and Americans like it
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Three things to know today
The FTC flexes its muscles
The Senator, GitHub, and the Trolls
AND
The clock starts ticking on Windows 8.1
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Two things to know today
Gartner’s four predictions for cybersecurity
AND
Roe v Wade’s impact on IT services
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One of the things I think a lot about is the idea of using technology to deliver business value to end customers. It’s not easy. Frankly, if it were, everyone would be doing it easily, it would be a commodity, and there wouldn’t be much money in it. Let’s acknowledge that to start.
Every vendor, and then every other vendor, says this repeatedly when they try to convince companies to sell their wares. It’s a great tagline, and it SOUNDS great. It really does.
But, how do you … really do it?
What’s a model to deliver “business value”?
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Two things to know today
Worker unrest and mental health data
AND
The three things I noted about Kaseya this week
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Two things to know today
Is anyone else feeling confused about the economy?
AND
Congress has a busy summer ahead – and a lot of it matters.
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Two things to know today
Brex got out of SMB and left a messy trail
AND
IE died… and here’s who is now impacted
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Three things to know today
Is the fed really going back to the office?
Career growth insights might help hiring
AND
Are those performance reviews really impartial?
This is the Business of Tech.
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Daniel Alfon is the author of Build a LinkedIn Profile for Business Success. Daniel joined LinkedIn in early 2004 and publishes Articles, interviews, and exclusive content about advanced LinkedIn strategies to clients and subscribers to his website, www.danielalfon.com
Link to Daniel's Resource made free for Business of Tech listeners:
https://www.danielalfon.com/store/double-your-sales-with-strong-connections-free-davesobel/
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Two things to know today
Exchange Servers are under attack as the FBI and CISA collaborate
AND
Congress marches towards privacy legislation
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Three things to know today
MSPs customers say they’re shopping for a new MSP
Diversity reporting versus requirements
AND
Pour one out for IE
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Two things to know today
Are we in a recession? What the data really tells us
AND
Twitter’s reporting change brings a key learning
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Three things to know today
The second-order effect of virtual courts
Meta’s new schedule for AR glasses
AND
The answer to who turned Insteon back on
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Joel Beasley is the host of the #1 leadership and technology podcast in the world, Modern CTO. Modern CTO is focused on interviewing high profile executives in the leadership and technology space with over 150k active listeners and 500 episodes. Joel is an MIT educated CTO of Leaderbits with clients from Startups up to Billion dollar companies. He is also the founder of The Beasley Foundation, a charity that designs STEM related children’s books that are then donated to orphanages, homeless pregnant women, and children in need.
Learn more at https://moderncto.io/
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Three things to know today
Insight into startups' spend on software
Microsoft’s new employee moves
AND
A cloud mystery – who turned on Insteon?
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Three things to know today
Actionable insights into what benefits employees want and what they don’t
Movement on broadband investments in the US
AND
A searchable, encrypted database.
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Two things to know today
Both bigger and customer-centric new tactics from ransomware operators
AND
Notable IT services stories out of Apple’s WWDC
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Three things to know today
New SMB perspectives on the value of IT
What percentage of B2B SaaS is via partners?
AND
The next Exchange Server gets a release date
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Four things to know today
Almost back to pre-pandemic jobs levels, but not in the same places
Right to Repair becomes law as a federal privacy one might just happen too
Elon Musk on remote work
AND
A prediction I got right
This is the Business of Tech.
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Omid Malekan is the Explainer-in-Chief of blockchain technology. He is an adjunct professor at Columbia Business School, where he lectures on blockchain and crypto. In addition to his newest title, Re-Architecting Trust, he is also the author of The Story of the Blockchain: A Beginner’s Guide to the Technology That Nobody Understands.
Learn more at https://www.omidmalekan.com/
Should owners care about crypto?
Is this still theoretical?
How should owners approach crypto?
What about stablecoins?
Is the online buying experience part of crypto? Let's talk currency and rewards.
Money is used in sanctions -- isn't that impacted?
Is Bitcoin... money? Is it too volatile?
Is cryptocurrency even the right word for this space?
Isn't this space too risky?
What industry... after financials?
Define a platform.
Where can people learn more?
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Two things to know today
Gartner’s 5 privacy trends by 2024
AND
Google and Microsoft collaboration moves
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Three things to know today
What do MSP’s customers want?
Quitting and commutes – is it moving?
AND
Female CEO led outperforms male-led companies
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Three things to know today
Reporting ransomware highlighted by the US government
What’s the buy in on cyber insurance?
AND
Not-in-my-backyard gets clever pushback
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Two things to know today
As the US comes back to work, where are people working?
AND
Employees trust themselves… but not their colleagues. Nor tech.
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Another show on the MSP Radio Network: Evolved Radio with Todd Kane.
Find the show here: https://www.mspradio.com/show/evolved-radio-podcast/
The show description:
Today on the Evolved Radio podcast, I’m chatting with Ben Worthen, CEO of Message Lab, an award-winning agency that combines journalism, data, and design to create content that resonates with any audience. Having studied how more than 1 million people engage with online content, Ben is the go-to expert when it comes to customer engagement and brand storytelling.
This episode is packed with practical takeaways that will help you improve your marketing by engaging with people in the correct way and at the correct point in their journey. I especially liked Ben’s concept of the idea store.
Two things to know today
An update from the Ransomware Task Force
AND
Apple’s implementation of self-service repair is quite something
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Two things to know today
Secret Shopping Secrets for B2B
AND
The US Government is cleaning up ransomware
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Three things to know today
MSP’s expectations and worries, surveyed
Visio, Android and WhatsApp updates
AND
Digital Marketplace growth data
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Two things to know today
The DOJ’s big reversal that technologists should embrace
AND
Some advice from investors for business owners
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Today, a conversation with Jason Dettbarn, Founder and CEO of Attigy. Why did Apple buy Fleetsmith, only to shut it down two years later? Where are they going with Apple Business Essentials?
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Two things to know today
The checklist which will end up in lawyers' hands
AND
Microsoft’s changes in Europe
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Three things to know today
Costa Rica declares war on Conti
Google’s approach to secure supply chains
AND
Apple’s new courses
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Two things to know today
Finding employees and bringing them back into the office continues to get harder.
AND
Cloud downtime insurance as emerging space
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Three things to know today
Cyber attacks appear for financial gain – plus one on iPhones even when off
Several new tech regulation laws as public sentiment shifts
AND
Microsoft Sustainability efforts – do customers care?
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Two things to know today
Cloud marketplace and digital transformation growth numbers
AND
A DOJ and Equal Opportunity Employment Commission AI warning
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Three things to know today
Broadband investments and privacy laws
Amazon’s offer to IT shops
AND
IBM’s cloud moves speak to larger trends
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Two things to know today
Governments warn of MSP threat
AND
UK government calls for reporting ransomware
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Three things to know today
IT outsourcing trends globally
Forrester’s web3 warning
AND
Microsoft addresses cyber talent gap
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Two things to know today
Let’s dip into the negative tech stories that seem to be the flavor of the day
AND
A college shut down and a country-wide emergency due to ransomware
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Two things to know today
Research into the impact of remote work
AND
Google’s free training resources could change the hiring game
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Liam Martin is a serial entrepreneur who runs Time Doctor and Staff.com — one of the most popular time tracking and productivity software platforms in use by top brands today. He is also a co-organizer of the world's largest remote work conference — Running Remote.
Liam is an avid proponent of remote work and has been published in Forbes, Inc, Mashable, TechCrunch, Fast Company, Wired, The Wall Street Journal, The Next Web, The Huffington Post, Venturebeat, and many other publications specifically targeting the expansion of remote work. Liam's products and services are defined by the concept of giving workers the flexibility to work wherever they want, whenever they want.
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Three things to know today
Diversity data, with one startling set
A Privacy law and data access
AND
Observability data problems
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Three things to know today
Authentication takes center stage in three stories
Concerning SMB jobs data
AND
Microsoft’s Right to Repair Research
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Two things to know today
Is the idea of “fail fast” not in vogue anymore?
AND
Two legal uses of data that sound invasive
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Three things to know today
Transparency in pay is becoming a trend
Privacy laws progress in Colorado and Connecticut
AND
Tape backup.. on the rise?
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Three things to know toda
Q1 numbers from Microsoft, Alphabet and Amazon
Microsoft's built-in VPN in Edge
AND
Customers go third-party for information
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The increase in ransomware attacks has accelerated the need for cybersecurity at smaller businesses, and Worklyn believes integrated service providers will be critical for such entities that lack the resources to protect themselves. They are committed to building a platform that acts as a one-stop-shop for integrated cybersecurity and managed IT services to help medium and small businesses meet increasingly intertwined cybersecurity and IT challenges. Worklyn Partners is an industry-focused growth equity fund building a network of portfolio companies to form a one-stop-shop for cybersecurity and IT services. Led by founders Johnny Lieberman and Zack Miller, Worklyn is uniquely focused on overlooked companies in a booming and critical sector, and is dedicated to elevating cybersecurity and IT services for enterprises and organizations that lack all of the necessary in-house resources to go it alone. Backed by a diversified investor base and a network of operators with deep industry experience, Worklyn Partners joins the management teams of acquired companies to maximize support to and involvement with owners. To learn more visit worklynparnters.com.
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Three things to know today
State Department rewards
Small business inflation plans
AND
Paying out ransomware… when you didn’t have to
This is the Business of Tech.
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Three things to know toda
Meeting effectiveness, measured
Another change to Microsoft’s NCE
AND
Apple’s new right to repair program is live
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Two things to know today
Tech workers and pay – how out of control is it?
AND
Attackability as a measurement of vulnerability risk
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Three things to know today
The e-commerce and inflation link
Three in five CIOs would replace their tech
AND
Women in tech on the rise, says Deloitte
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Three things to know today
Revenue growth of 50% or more with customer experience
How many are truly all cloud, now?
AND
Raiding washing machines for chips
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Novel or Useful? A discussion between Seth Robinson of CompTIA and Dave Sobel of the Business of Tech around these two trends, and asking if we care. Seth Robinson is the vice president of industry research for CompTIA, the leading trade association for the IT industry. In this role, he analyzes technology trends in the IT industry and provides insight into trend drivers and future direction. Seth has led research studies on IT security, cloud computing, internet of things, and artificial intelligence, among other areas. His research across multiple disciplines gives him a broad perspective on IT strategy and has led to the creation of CompTIA’s Functional IT Framework. He is the co-host of CompTIA’s popular Volley podcast and has been cited in various media outlets, including Wall Street Journal and USA Today, for his thoughts on how businesses are using technology and how the role of IT is changing.
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Three things to know today
Actionable lessons for leaders in the world of work
The CDC’s new forecast center
AND
Gate Up,Gate Down as court rules on data scraping
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Three things to know today
Cloud spend and strategy data – with CISOs coming to the boardroom
Microsoft and ConnectWise services moves
AND
CISA asks for comment on key features
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Two things to know today
Three states' privacy laws and one considering more
AND
Bug bounties and ransomware incentives as we review the conflicting trends
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Three things to know today
Which industries are trusted to handle data?
A look at breach reporting around the world
AND
Insteaon goes Insta-off
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Two things to know today
CISA’s first guidance on new reporting requirements
AND
Spam of all kinds is up, says all the latest data
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As we move into April, two significant moves from the OS players threaten the position of traditional RMM players. And then Kaseya buys Datto.
So what does this mean for positioning?
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Three things to know today
ConnectWise’s new security predictions
Apple vulnerability data
AND
Microsoft’s potential licensing about-face
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Two things to know today
Falling trust in tech and small business owners unease tell a tale
AND
The gap between devices and data to be exploited
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Two things to know today
The cybersecurity hiring landscape is bleak, and what that means for the market
AND
Just what is the ideal number of days in the office?
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Two things to know today
Looking at changing work at a macro trends level
AND
Practical data highlights how to manage remote teams
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Two things to know today
Kaseya buys Datto – here’s my take
AND
The actual future of IT services from the data
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Novel or Useful? A discussion between Seth Robinson of CompTIA and Dave Sobel of the Business of Tech around these two trends, and asking if we care.
Seth Robinson is the vice president of industry research for CompTIA, the leading trade association for the IT industry. In this role, he analyzes technology trends in the IT industry and provides insight into trend drivers and future direction. Seth has led research studies on IT security, cloud computing, internet of things, and artificial intelligence, among other areas. His research across multiple disciplines gives him a broad perspective on IT strategy and has led to the creation of CompTIA’s Functional IT Framework. He is the co-host of CompTIA’s popular Volley podcast and has been cited in various media outlets, including Wall Street Journal and USA Today, for his thoughts on how businesses are using technology and how the role of IT is changing.
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Three things to know today
Amazon workers vote to unionize
Big tech impersonates small business
AND
GitHub’s intriguing services opportunity
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Four things to know today
Microsoft’s RMM moves
Cloud PC advancements
The new US EU privacy deal
AND
Security EO extended
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Two things to know today
Moody’s links cyber success to executive proximity
AND
CFOs weigh in on their impressions of their IT spend
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Four things to know today
Apple’s new managed services offering
Arcserve’s backup loss lessons
The State Department’s Cyber Bureau
AND
Serious employee pushback at Activision Blizzard
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So, I make a lot of predictions, and I’ve been thinking about one that I got wrong.
In my piece in October 2020, I called out Datto for claiming the MSP stock ticker. My prediction was that Datto would take the marketing value of “MSP” and redirect it to them as a company.
I was wrong.
Let's break down what didn't happen, and why it matters.
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Two things to know today
The Q1 2022 IT Leadership Diversity Report
AND
The Fed is measuring its commitments
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Three things to know today
Treasury looks into cyber insurance
SMB PC Market growth numbers projected
AND
Deepfake faces on LinkedIn
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Three things to know today
Office real estate warning signs
Okta’s internal password screwup
AND
A big gaming event shares its attendance numbers
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Two things to know today
Do American really hate their jobs?
AND
Microsoft accused of bribery in new whistleblower essay
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Marcin Kurc is the co-founder and CEO of Nobl9 and has been involved in IT for over 20+ years. He has held leadership positions at some of cloud computing’s biggest names, including Novell, Amazon and Google. Kurc’s first startup, Orbitera, was acquired by Google to become a key component for how Google allows partners to sell from the Google Cloud Marketplace. It was through this Google acquisition process and subsequent replatforming of Orbitera (to run at “Google scale”) that Kurc saw in action the SRE practices at Google that run the world’s most popular services, like Google Search and Gmail.
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Two things to know today
Congress is moving on legislation and already defined MSPs
AND
Insights into Lapsus$, as leaders are arrested
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Two things to know today
Employment trends to review as employers miss the obvious
AND
What digital skill is surprisingly important?
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Three things to know today
Market sentiment is high while analysts worry of recession
Microsoft WAS breached, and gives details
AND
Okta clarifies, and manages to be less clear.
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Two things to know today
More big infosec news as Okta hacked and White House issues critical warning
AND
Microsoft reminds us about IE11
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Three things to know today
Browser in the Browser attacks take the headline as Log4J lingers
Matter delayed again
AND
The replacement to DUNs is almost here
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Jonathan Murchison, the founder and CEO of Blackpoint, started his career in Network Engineering and IT operations, but quickly made the switch to the quiet world of the intelligence community. He has since spent over twelve years planning, conducting, and executing high-priority national security missions. As a former NSA computer operations expert and IT professional, he is bringing a unique perspective to the mission of developing cyber defense software effective at detecting and detaining purposeful cyber intrusions and insider threats. Murchison holds multiple patents in methods of network analysis, defense, pattern analytics, and mobile platforms. Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/
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Three things to know today
Microsoft’s big partner program changes
Spear-phishing up and the four strains of ransomware
AND
Small Business creation data
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Three things to know today
Cyberbreach notifications become law
Kaspersky under scrutiny by Germany
AND
Google’s Stadia change, and why we care
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Two things to know today
Technical debt, robotic processes, and the state of Managed Services
AND
Sustainable IT – a new offering in the making?
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Two things to know today Gartner’s human-centric work as we examine the state of play
AND
Salesforce’s experiments with no meetings
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Three things to know today The fed weighs in, while N-Able warns of MSP risk
Some of those IoT Devices are running old tech
AND
FinOps and cloud costs move to the top of mind
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Four things to know today Microsoft’s NCE delay
Twitter adds a Tor Service
Cutting Russia off from the internet
AND
Kaseya hacker extradited
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Two things to know today The return to the office, with employers and employees facing off
AND
The cyber security legislation landscape shifted due to war
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Three things to know today Kaseya’s 2022 MSP Benchmark Survey
How the retail IT services space looks
AND
IDC’s new predictions based on the Russia-Ukraine war
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Three things to know today A look at the state of play on digitalization
The current job market and the redistribution of work
AND
Recognizing the pay gap on International Women’s Day
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Three things to know today The cybersecurity situation in Ukraine
The situation everywhere else
AND
The very unique extortion NVIDIA is facing
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While cybersecurity vendors are outsourcing what they don't specialize in (recruitment) to “experts,” not all headhunters are created equal. What do they do, and what do they bring to the table. Mark Sasson, Managing Partner for Pinpoint Search Group, walks though what you need to know.
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Mike McNeil is the CEO and co-founder of Fleet DM — a device management platform that recently raised $5M from the founder of GitLab and CRV. How is the company going to market when the software is free?
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Jay McBain of Forrester with insights and on what the IT services space may be missing.
Who is Jay and what does he do for Forrester?
What trend or news do you think isn’t getting enough attention that IT services companies should be paying attention to?”
How will vendors measure subscriptions?
How will this be done in a trusted way?
Is consulting the next thing for MSPs?
Where would he put his investment dollar in an MSP?
Where do you think the industry is lacking in analysis?
Tell us about marketplaces
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Immutable storage - what is it, and why did MSP360 add it to their product? Brian Helwig, CEO of MSP360, explains what the technology is and why we care. What is immutable storage?
Can it be undone?
Is this based on the blockchain?
Isn’t this a problem with expanding storage if you keep a copy of everything?
Does this stop ransomware payments being necessary?
What are the requirements for this to work?
What makes this a unique thing for MSP360?
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Some information on the show for the upcoming week, so you know what is going on!
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Three things to know toda
Gartner’s 2022 tech trends & the Managed services market
New insights into the impact of hybrid work on women and people of color
AND
AT&T shuts down 3G
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Two things to know today
CISA’s warnings, the FBI’s moves, and geo politics collide
AND
Windows 11 might require a Microsoft Account
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Two things to know today
There’s a new metric in town – weighted average contract value
AND
Cisco and Salesforce’s incentive changes and what we learn
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A conversation with Ravi Ramharak of MSP Corp -- how are they buying companies and valuing them?
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Three things to know today Vaccine mandates and gender gap in the shift of work Google is changing its ad tracking too
AND
Two data points that reveal the digital trend
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Two things to know today From Russia to your kids to deepfakes, threats evolve AND
Google and Microsoft reach beyond the operating system
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Two things to know today Office reopening, and SMB owners bank satisfaction
AND
Americans support data regulation as the CIA is hoovering up data
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One area of focus today Security, including The latest warnings
AND
MSP Vendor Disclosure and Bounty programs, listed
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Two things to know today
Microsoft leaps on Google as employees reveal their work from home ploys
AND
SSDs and the supply chain woes of 2022
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Two things to know today
The labor market has rebounded, and gets harder still
AND
Technology alone isn’t enough for customers, and what the data tells us
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Three things to know today
Google pivots on Stadia to a whitelabel approach
Apple, ID.me, and Amazon updates
AND
Black tech workers move jobs more – and why they do
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Two things to know today Data from trouble tickets speaks to video conferencing’s IT Impact
AND
Researchers talk about … COBOL?
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Three things to know today The IRS backs off as Congress focuses on two other areas
Just how low is MFA adoption?
AND
The geo-politics in security
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Three things to know today
Employment, job particiation and even numbers about cursing
SMB Maturity and cloud market data
AND
Google's Shadow IT move
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M&A velocity is completely changing the funding dynamics and even the product roadmaps for security startups. Mega-rounds for unicorns are sucking a lot of the VC oxygen out of the room for the next tier of startups, but those 2nd-tier companies have other avenues for exit that they need to be aware of. Constantly evolving attack vectors from adversaries pretty much guarantee that security technology will never be allowed to "mature" (by classic standards) and companies in all sectors need to acquire security technology & talent to keep up with these threats.
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One thing to know today In the world of work, engagement, retention, culture and time management data all factors
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Two things to know today Ransomware as a cover for data breach among security insights AND
Great Resignation or Reorganization?
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Two things to know today IT spend goes up, right alongside the digital skills gap
AND
Best-in-breed beats single vendor in the latest Okta data
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Three things to know today
The quicksand that is the world of employment
The new White House memo on Zero Trust
AND
The exposure risks of data
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It’s Monday, January 31, 2022, and I’m Dave Sobel. Three things to know today
The Mac renaissance and the PC resurgence
The FCC’s three latest moves
AND
Adobe’s push against deepfakes.
This is the Business of Tech.
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Three things to know today
CEO cautious optimism explored
Two updates from retail
AND
Revisiting facial recognition and Log4Shell
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Tensions in Ukraine are bubbling over into significant cyber issues
AND
Google gives up on FLoC and pushes Topics instead
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Two things to know today
The tipping point – the majority of workers are now hybrid
AND
Right to work success and chip shortage failure
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Three things to know today CIO priorities and data center builds Hacker chatter points to positive developments AND
A tale of two bills
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Three things to know today
A look at sentiment on compensation for sales people
New ransomware and MSP focused bill passes in Pennsylvania
AND
Insurers costs continue to rise as a big case is lost
This is the Business of Tech.
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Three things to know today
The PPP program gets measured
Workflow and meetings examined
AND
New marketplace data points to consulting.
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Two things to know today
Larry Fink’s CEO letter backed up by two other reports
AND
The TLDR law and Google Analytics in Austria
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Two things to know today
Russia arrests REvil hackers related to Colonial Pipeline
AND
The state of play as it relates to COVID return to work
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What is the impact of Federal cybersecurity initiatives at the SLED level - State and Local Government and Education. What certifications matter? An interview with John Zanni, CEO of Acronis SCS
Who is John Zanni?
What’s the difference of engagement between “SLED” - State and Local Government and Education – versus the Federal.
How much are they working with external vendors?
What is going on around certifications like FIPS in this space?
Talk to me about CMMC – what’s your take on the impact?
What are you seeing as the impacts of the infrastructure bill?
Is this an opportunity for providers?
What are your predictions for cybersecurity in general?
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Three things to know today
The PC revival and digital transformation
A legislative update
AND
Twitter makes diversity gains
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Two things to know today
GitHub data reveals what the shift to work from home did to the workforce
AND
A novel approach to ransomware recovery
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Three things to know today
Three prediction pieces to discuss
Another company goes four day work week
AND
A new bug-bounty program for SMBs and MSPs
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Three things to know today
Staff shortages over COVID as the fed tells us how many went remote
Security updates, including forced MFA
AND
A tall tale in a press release
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Three things to know today
Analysis of the jobs data and trends in the world of work
The CTO’s priorities reveal opportunities
AND
Europol to delete data and the trend it reveals
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Three things to know today
FTC says Log4J can result in legal consequences
The island without connectivity
AND
Germany considers no data retention at all.
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Two things to know today
PC sales up as job quit numbers are also up, and how it all relates
AND
Theranos CEO found guilty of wire fraud, and why small tech companies care
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Two things to know today
Research into what SMBs care about.. is it security, or something else?
AND
The White House sends a message on cybersecurity.
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Three things to know today
CES starts up with even fewer companies
Positive correlations when IT and business collaborate
AND
Alexa goes unused
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Today, lets talk cloud and the march towards its dominance. What I'm predicting for 2022 in this space. This is the Business of Tech's 2022 Prediction Series.
Learn about Cisco's Partner Program! https://lnkd.in/gsydMya/
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Today, What is coming in the business landscape, building on the cloud predictions from yesterday. What to look out for in 2022. This is the Business of Tech's 2022 Prediction Series.
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Today, lets talk cloud and the march towards its dominance. What I'm predicting for 2022 in this space. This is the Business of Tech's 2022 Prediction Series.
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Today, revisiting my predictions for 2021 to see what I got right... and what I got wrong. This is the Business of Tech's 2022 Prediction Series.
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Two things to know today
Omicron looms over next year with changing plans galore
AND
New satellite internet data
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Three things to know today
ISG says renewals are big next year
More security news
AND
The Q4 Diversity Report
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Three things to know today
Forrester tells the Fed how it did on customer experience
IT leaders say they’re undervalued
AND
Microsoft’s right to repair change
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Two things to know today
A coming decrease in revenue and increase in cost for 2022
AND
A third Log4J vulnerability.
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A conversation with Jennifer Brown, whose new book Beyond Diversity: 12 Non-Obvious Ways To Build A More Inclusive World hit bookshelves on November 9. How to make these ideas work for small companies.
Who were you targeting with this book? How should small companies address DEI in hiring? What guidance do you give when your identify is "white, male, and straight" How does a tech company look to diversify its supply chain? Can a Chief Diversity Officer be a partial role? How can listeners get in touch?
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Two things to know today
MSPs response to supply chain attacks, plus CMMC moves forward
AND
The Commerce Secretary talks rural broadband
Cisco Partner Program: https://lnkd.in/gsydMya
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Three things to know today
New data on users and phishing – and it’s not what you think
The Internet Associations’ demise
AND
Who wants that hybrid work?
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Three things to know today
The new EO focused on customer experiences
A second Log4J vulnerability
AND
Cyberinsurance stats from annual study
This is the Business of Tech.
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Two things to know today
Log4Shell could be the worst yet, and the impact on trust
AND
Holiday parties and zoom fatigue, as workers still don’t want to go back in the office
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Three things to know today
Let’s talk Log4Shell, which hit over the weekend
AWS tells us what happened with that outage
AND
O’Reilly asked about Cloud Adoption
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A discussion with Jason Beal of AvePoint. What is coming for regulation, for compliance, the cloud, and what would he build in an IT services company.
What's your take on the regulation moving through Congress? Will IT become a regulated industry? How much do you think the ISV takes on risk management? Is the vision of the future around compliancy management? What are partners telling you about cloud management? If you were starting an IT services company, what would it look like? Is the future consulting? What does 2022 hold?
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Two things to know today
The data around the changing world of work asks is this all a scam?
AND
What surveillance of employees does to morale
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Three things to know today
Cyber criminals have their own justice system
Amazon’s new top-secret region
AND
How many people are online?
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Three things to know today
Tuesday's AWS outage and the impact on providers
Microsoft's upcoming price increase for 365 spreads louder
AND
Updates on the Senate and House moves for tech
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Three things to know today
An IT services review of the jobs report
A round of significant breaches to review
AND
Marriott's cyber breach spending reported to the SEC
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Two things to know today
Ingram Micro weighs in with three trends for next year
AND
US Cyber Command acknowledges military action on ransomware
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Three things to know today
An insider job at Ubiquiti, plus new creative attacks
Apple’s new Hardware as a Service offering
AND
Microsoft releases a standalone version of Teams
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Two things to know today
What lessons from Aussie workers around mental health can we learn
AND
AI regulations from the UK and EU progress, and the potential impact in the US
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Three things to know today
A skills and data gap opportunity
Private 5G is a thing now, thanks to Amazon
AND
How many SMBs even know about cyber insurance?
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Two things to know today
Customers are a greater target with insurance and the lifestyles of the rich and hackers
AND
A potential move on privacy laws from the Biden administration
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One theme, three areas
Employees lengthen holiday travel…
Have a different view of stress than their boss
Don’t have the education on security.
AND why we care
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2021 has brought several moves in the MSP tools space that make the landscape different. Let’s discuss what those moves mean for the space in this episode of What I tell investors.
As the end of 2021 approaches, my usual quip to investors that the MSP tools space is dull and full of the same is proving to be less accurate. In the spirit of an update, let’s reexamine the tools space and see what it looks like now
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Three things to know today
ConnectWise's bot controversy has providers unnerved
JEDI becomes JWCC - and includes new cloud bidders
AND
Entry level employees feeling isolated from employers
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Two things to know today
The long holiday weekend brings warnings of profitable ransomware
AND
Will iPhone customers repair their phones?
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Three things to know today
Apple says it’s ok to talk about wages at work
Americans are less focused on work overall
AND
Insurance coverage halves, premiums double, say insurers.
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A conversation with Ravi Ramharak of MSP Corp, addressing mental health for MSPs. Is working from home bad?
Intro, who is Ravi? Why does burnout resonate for Ravi? Isn't remote work good for work life balance? What about the benefits from work from home? Doesn't labor have the upper hand now? How do you address policy and procedure? Is there a particular recommendation for MSPs? What do you think MSPs need to do prioritize mental health? How open should a business owner be about their own mental health? How to get in touch
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Three things to know today
The RoR ratio, and why you care
Is the Traditional, ticket-based approach antiquated?
AND
Broadband access’s second order impact
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Two things to know today
Apple reverses course on Right to Repair
AND
Cultures of blame and fear are part of the ransomware problem
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Two things to know today
CompTIA’s outlook coupled with Tech vs Traditional SMBs
AND
HP’s new service offering
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Two things to know today
All the stats pointing more towards Cloud SaaS domination
AND
A new Portuguese law gives ideas for employee perks
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Two things to know today
The FBI breached and start sending emails out with legit headers
AND
Gartner shows how fast we’re getting to cloud first.
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A question from a listener.
“What does a 25 year outsourced IT/MSP veteran business owner do after their “done/burned out” with their business? My context is that I am a people-focused Hi Di (Disc), ENTJ, and My StrengthFinder: Strategic, Individualization, Activator, Ideation, and Maximizer.”
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Two things to know today
What do Russian Mercenaries, the DoD and comic books have in common?
AND
How does IT move from headquarters to the front line?
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Two things to know today
What America got in the infrastructure bill
AND
Apple and ConnectWise make moves in the management space
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Three things to know today
IT's seat at the table brings new scrutiny
Microsoft takes on Chromebook with Windows 11 SE
AND
Can a gift help with retention for employees?
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Three things to know today
The US government moves on ransomware.. and includes arrests
The MSP definition the Senate is considering
AND
The metaverse: do we care?
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Three things to know today
Hybrid work brings software money and even more services upside
Cloud spending and a look at pricing adoption
AND
Microsoft’s carrot and stick on upgrades
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I’m revisiting my thinking on talking about cyber security. I want to reframe the discussion.
I’ve talked about the use of language around cybersecurity. This isn’t new. I’ve said before that if what was happening virtually was happening physically the conversation would be entirely different.
Armed, organized gangs of criminals, coordinated from within the boundaries of Russia, are roaming US businesses, breaking in, using weapons, holding hostages, and demanding ransom.
Let that sink in a bit. It’s a different set of words, with a different emotional impact, but is entirely true.
Consider this... and let's explore how we should consider if Seal Team Six can fix the ransomware problem?
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Two things to know today
Government warnings on ransomware and vulnerabilities plus arrests
AND
What two product moves say about MSP disruption
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Three things to know today
Managed Employee Experience Services – is that the next thing?
Chromebook saturation achieved?
AND
Google expands certification program – including IT support
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Two things to know today
Signal reveals key details of police warrants
AND
Employee burnout coupled with work life balance stats
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Two things to know today
Forrester’s 2022 Tech Predictions
AND
The US Copyright Office makes changes we care about
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Three things to know today
The Bureau of Cyberspace is coming as North Korea attacks the IT supply chain
5G IoT comes via marketplaces
AND
Is your company ethical? Tech Pros answer.
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Three things to know today
IT Jobs interest surges while providers lag on capabilities
Australia looks to expand privacy
AND
Cisco’s ecosystem move for WebEx
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Two things to know today
Nobelium is hacking IT service providers and MSPs
AND
Pay up, but not benefits, as quitting jobs continues
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Three things to know today
The large trust divide among IT providers
A solid sense of the FTC's interest in ISPs
AND
How to follow the money within orgs, as dictated by the Board
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Two things to know today
REvil hacked, Groove responds, as cybercriminals bulk up
AND
The further growing divide between employers and employees
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Two things to know today
The government bureaucracy changes abound as a holiday treat is impacted
AND
The deluge of features as tech figures out dispersed work
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Two things to know today
Worker dissatisfaction grows as the economy hits a tipping point
AND
Is a small business cloud on the horizon?
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Two things to know today
Data coming out of the Gartner Symposium
AND
WhatsApp’s impact on Brazil, and a perspective on Shadow IT
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Two things to know today
TV, Telco and Food Breaches, oh my!
AND
Technology Solutions Brokerage replacing what outdated term?
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Two things to know today
The missed headline of the data – it’s not waste, and instead….
AND
What one company’s investment round tells us about marketplaces.
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I’ve previously commented on what I would do if I was starting an MSP, and how I would adapt one, and how I might choose different tools…
But I wanted to take another step even further back, and think about what a modern SMB would look like.
This is a useful exercise for a number of reasons. First, this is just broad recommendations from a technologist for someone starting a business. I’ve spent my entire career thinking about technology, how it’s used, what works, and the like. Second, understanding what a technology profile of an end customer looks like builds a target to build services against.
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Three things to know today
Market sizes: software audits, IT services, and managed services
California's push on NDAs as part of the larger trend
AND
Coming investments and disruption in the MSP market?
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Two things to know today
Small Business Recovery -- prices, pay, and labor all at play
AND
Broadband and pay disparity insights
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Three things to know today
Spending up on security amidst White House meetings and large attack surfaces
What will office parties look like?
AND
Microsoft changes their tune on right to repair
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Two things to know today
Jobs data, worker sentiment, and filling the gaps - what's next?
AND
The uncertainty of the future for SMBs with a new pace of change
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I thought the Windows 11 rollout would get a lot of traditional hoopla. When it didn’t, I started looking into why, and what I found is not good news for technology services companies and their customers. Let’s dig into the questions I asked and what I found.
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Three things to know today
Bandwidth & Cloud growth -- and are they in opposition?
United Airline's lesson from issuing mandates
AND
The financial hit to Bandwidth.com
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Two things to know today
Twitch's breach, the government's moves, and 2FA for all
AND
Microsoft's 20% premium for monthly billing under fire
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Two things to know today
Increase in cloud consumption couples with decrease in technology trust
AND
What teachers teach us, and the divide between employer and employee
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Two things to know today
Laws and law enforcement begin to move further on critical infrastructure
AND
That Facebook outage and the insight into communications
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Three things to know today
Tired of disruption of work? Why you shouldn’t be
Microsoft’s launch day is tomorrow, but does anyone know?
AND
Search and seizure laws in play with three cases
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Three things to know today
Why patch delays happen and two new tools from CISA
Job listings with vaccine mandates up a lot
AND
What does the usage of online medical records tell us?
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Two things to know today
Where is the spend going?
AND
Microsoft’s insurance move that foreshadows
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Three things to know today
Growth in SaaS, and the risk to SMBs of being left behind
The opportunity in the office of the future not mirroring the past
AND
Amazon to offer cyber insurance to SMBs in the UK
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Three things to know today
A security update – and people are dying
Disproportionate impact on people of color of identity theft
AND
Did you know about weeks of outages in VoIP?
Video on Mitigation: https://www.youtube.com/watch?v=XsTAXVRcEto&t=31s
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Three things to know today
Digital trust and privacy -- a hurt and a help factor
Companies aren't revealing their post-pandemic plans, and it matters
AND
London's new technology charter, and how to leverage it
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A conversation with Jason Slagle, VP of Operations at an MSP and a security researcher. What is a Bug Bounty program, why do MSPs care, and what should you know about some of the top vendors in the space?
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Three things to know today
All the security stuff, and the stress it causes
Employee Resource Groups and new data on women as CIO's
AND
Allstate blocks RMM usage, Datto's CISO responds
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Three things to know today Reopening and jobs data interconnects at opportunity   The FCCs new maps start arriving AND The long term cost of legacy technology  This is the Business of Tech.    Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://mspradio.myspreadshop.com  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/   Â
Two things to know today BlackHat stories, plus DHSâs new group and MSPs targeted AND Vaccination requirements and hybrid work â the connection This is the Business of Tech.   Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/   Â
Two things to know today Zero Trust on the rise, insurance carriers say "catastrophe", and from the ashes of DarkSide and REvil comes.... AND A small AirBNB feature we can learn from.  This is the Business of Tech.    Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/   Â
Security things to know today New Essential Eight and Trend Micro Data Bug bounties and why we care  AND REvil down... and more https://www.zdnet.com/article/us-senate-confirms-jen-easterly-as-head-of-cyber-agency/#ftag=RSSbaffb68 https://www.lexology.com/library/detail.aspx?g=0eaacc99-db75-45fe-aa81-89f021e8743d https://www.channelfutures.com/mssp-insider/trend-micro-84-of-u-s-organizations-hit-with-ransomware-phishing https://www.theverge.com/2021/7/12/22573804/microsoft-trickbot-malware-botnet-router-replacement-brazil-latin-america https://www.thedailybeast.com/the-pentagon-tried-to-take-down-these-hackers-theyre-back?scrolla=5eb6d68b7fedc32c19ef33b4 https://www.zdnet.com/article/ransomware-we-need-a-new-strategy-to-tackle-exponential-growth-says-interpol/#ftag=RSSbaffb68 https://techcrunch.com/2021/07/13/facebook-adds-a-payout-time-bonus-to-help-retain-bug-bounty-hunters/?guccounter=1 https://therecord.media/gmail-deploys-support-bimi-security-standard/ https://www.cnbc.com/2021/07/13/multiple-revil-ransomware-sites-are-down-on-the-darkweb-.html https://www.technologyreview.com/2021/07/13/1028431/worlds-biggest-ransomware-gang-disappeared-us-russia/ https://portswigger.net/daily-swig/bug-bounty-earnings-soar-but-63-of-ethical-hackers-have-withheld-security-flaws-study  Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/
Three things to know today Physical security gets a hard look  https://www.washingtonpost.com/technology/2021/03/10/verkada-hack-surveillance-risk/ https://www.theverge.com/2021/3/11/22324876/surveillance-camera-firm-verkada-breached-hacked-super-admin-access-employees https://www.bleepingcomputer.com/news/security/hackers-access-surveillance-cameras-at-tesla-cloudflare-banks-more/ https://www.bleepingcomputer.com/news/technology/ovh-data-center-burns-down-knocking-major-sites-offline/ IDC revises their projection for this year https://www.crn.com/news/mobility/pc-demand-expected-to-continue-surging-in-2021-idc AND The UK joins in on the right to repair https://www.bbc.com/news/business-56340077 https://www.cambridgenetwork.co.uk/news/right-repair-set-become-law-uk https://uspirg.org/blogs/blog/usp/half-us-states-looking-give-americans-right-repair   Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/  Â
Three things to know today Remote Work: the shifts, the exodus, and the security  https://www.geekwire.com/2021/remote-work-1-year-later-pandemic-sent-tech-workers-home-will-return/ https://www.businessinsider.com/tech-companies-leaving-san-francisco-exagerated-telstra-survey-austin-texas-2021-3?op=1&scrolla=5eb6d68b7fedc32c19ef33b4 https://www.ciodive.com/news/remote-work-security-employee-risk/596180/ You could soon be able to sue foreign hackers AND How ransomware developers⦠test   Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/ Â
Two things to know today New projections for IT spend in the SMB for 2021, and the why   https://techaisle.com/blog/445-techaisle-survey-us-smb-it-spending-will-grow-in-2021 AND More fallout from the Exchange server hack https://krebsonsecurity.com/2021/03/a-basic-timeline-of-the-exchange-mass-hack/ https://www.theverge.com/2021/3/8/22319934/microsoft-hafnium-hack-exchange-server-email-flaw-white-house   Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/ Â
Three things to know today   That Exchange Server issue continues to blow up, plus two more https://www.theverge.com/2021/3/5/22316189/microsoft-exchange-server-security-exploit-china-attack-30000-organizations https://thenextweb.com/neural/2021/03/04/researchers-discover-huge-security-holes-in-amazons-skills-for-alexa/ https://www.wired.com/story/ios-android-leaky-apps-cloud/ A number of broadband developments https://venturebeat.com/2021/03/02/comcast-peak-internet-traffic-rose-32-in-pandemic-in-2020/ https://www.theverge.com/2021/3/4/22312065/fcc-highspeed-broadband-service-ajit-pai-bennet-angus-king-rob-portman?scrolla=5eb6d68b7fedc32c19ef33b4 https://www.aljazeera.com/news/2021/3/3/mapping-internet-shutdowns-around-the-world https://www.geekwire.com/2021/t-mobile-unveils-5g-wireless-routers-remote-workers-seeking-bigger-piece-business-market/ AND JEDI is back https://www.bnnbloomberg.ca/microsoft-s-us-10b-pentagon-deal-at-risk-amid-amazon-fight-1.1572730   Huntress hack_it.  http://www.huntress.com/hack_it_2021  Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/   Â
I did a podcast that got a lot of attention about using eCommerce in marketing. Lots of comments, pushback and discussion. For me, thatâs amazing. Thatâs the point. Let's discuss nine of the objections many had with the position. Â Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/ Â Â
Two things to know today   Googleâs ad changes, and why you care https://www.washingtonpost.com/technology/2021/03/03/google-ad-tracking-browser/ AND This Week In SolarWinds, with a key unexpected lesson https://www.zdnet.com/article/solarwinds-security-fiasco-may-have-started-with-simple-password-blunders/ https://www.cnn.com/2021/02/26/politics/solarwinds123-password-intern/index.html https://www.scmagazine.com/access-control/solarwinds-blaming-intern-for-leaked-password-is-symptom-of-security-failures/ https://www.washingtonpost.com/business/2021/03/01/solarwinds-sec-inquiry/ https://thehill.com/policy/cybersecurity/541254-wray-hints-at-federal-response-to-solarwinds-hack?rl=1 https://apple.news/ADJ-UOni4OkGJ8iQqkFNGAw https://www.washingtonpost.com/politics/2021/03/03/cybersecurity-202-new-government-watchdog-report-highlights-urgent-federal-cybersecurity-risks/ https://www.axios.com/newsletters/axios-login-7b59e9ea-093f-402c-9288-d5b0f9b362b8.html?chunk=1&utm_term=emshare#story1 https://www.scmagazine.com/application-security/cloud-based-dev-teams-shift-security-left-to-avoid-being-the-next-solarwinds/   Huntress Lab's hack_it:  http://www.huntress.com/hack_it_2021  Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/  Â
Two things to know today   First, Microsoftâs roundup from Ignite https://www.theverge.com/2021/3/2/22308962/microsoft-intelligent-speaker-teams-translation-transcription-features https://www.geekwire.com/2021/microsoft-teams-escalates-slack-rivalry-shared-external-channels-previews-smart-speakers-adds-new-presenter-modes/ https://www.bleepingcomputer.com/news/security/microsoft-announces-windows-server-2022-with-new-security-features/ https://www.crn.com/slide-shows/applications-os/7-major-updates-in-microsoft-teams-and-security-ignite-2021 https://www.theverge.com/22308883/microsoft-mesh-virtual-reality-augmented-reality-hololens-vr-headsets-features https://techcrunch.com/2021/03/02/microsoft-says-china-backed-hackers-are-exploiting-exchange-zero-days/?guccounter=1 https://www.crn.com/news/security/microsoft-exchange-vulnerability-much-larger-than-company-is-saying-huntress https://www.ciodive.com/news/digitally-savvy-leaders-C-suite-MIT-sloan/596088/ AND What two outlets are saying about Zoom https://www.businessinsider.com/zoom-creating-new-opportunities-integration-app-developers-2021-3 https://www.bloomberg.com/news/articles/2021-03-03/work-from-home-tech-recruiters-lure-managers-with-permanent-perk?mc_cid=919aa668d9&mc_eid=70cbbe1cdc   Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/    Â
Three things to know today   IT pros stress levels measured https://www.ciodive.com/news/technology-complexity-stress-pandemic-2020/595916/ https://www.protocol.com/enterprise/oral-history-hugops Unions and privacy laws have updates https://www.theverge.com/2021/3/1/22307415/medium-union-effort-stalls-one-vote-short-majority-cwa?scrolla=5eb6d68b7fedc32c19ef33b4 https://www.washingtonpost.com/technology/2021/03/02/privacy-tech-data-virgina/ AND A new ransomware variant to know about https://www.zdnet.com/article/this-dangerous-ransomware-is-using-a-new-trick-to-encrypt-your-network/#ftag=CAD-03-10abf5f https://www.zdnet.com/article/free-cybersecurity-tool-aims-to-help-smaller-businesses-stay-safer-online/  Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio/  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/ Â
Three things to know today   TechAisle says hybrid cloud will explode https://techaisle.com/blog/444-smb-and-midmarket-hybrid-cloud-adoption-likely-to-explode-exponentially The French lead the way on right to repair  https://www.theverge.com/2021/2/26/22302664/apple-france-repairability-scores-index-law-right-to-repair https://www.telegraph.co.uk/environment/2021/03/01/right-repair-rules-white-goods-come-force-eu/  https://www.independent.co.uk/life-style/gadgets-and-tech/eu-right-repair-technology-decade-b1809408.html AND Which state will surprise you with their surge in broadband? https://www.cnet.com/news/how-coronavirus-stimulus-funds-helped-one-state-create-a-broadband-miracle/ Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/
Two things to know today   All the market data!  Letâs make sense of it. https://www.channelinsider.com/news-and-trends/sales-channel-automation-IT https://www.crn.com/slide-shows/networking/the-highest-paying-it-jobs-and-the-lowest-in-2021 https://www.fwbusiness.com/news/article_9f35c9c8-e426-5a60-b548-c166d0a09bb3.html https://www.axios.com/newsletters/axios-future-bcee9d80-2e3f-4e67-8995-8964bcb94043.html?chunk=0&utm_term=emshare#story0 https://channeldailynews.com/news/ransomware-the-top-attack-type-in-canada-last-year-ibm-report/73332 https://www.axios.com/newsletters/axios-future-bcee9d80-2e3f-4e67-8995-8964bcb94043.html?chunk=1&utm_term=emshare#story1 AND Increased reliance on IT providers https://www.globenewswire.com/news-release/2021/01/26/2164219/0/en/Syntax-s-2021-IT-Trends-Report-Uncovers-the-Pandemic-s-Lasting-Impact-on-IT-and-Security-Investments.html  Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/ Â
Two things to know today   How customers buy, how help desks work, and exec investment  https://techaisle.com/blog/443-business-outcomes-based-customer-success-driven-pricing-is-imminent-ready-or-not https://www.slideshare.net/comptia/help-desk-trends https://www.ciodive.com/news/coronavirus-economy-job-role-change/595373/ AND Microsoftâs new industry specific clouds https://www.ciodive.com/news/microsoft-industry-specific-cloud/595586/ Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/  Â
Three things to know today   Broadband regulation moves https://www.axios.com/newsletters/axios-login-1475df0a-b77b-466e-85ca-8364d70adcd9.html?chunk=0&utm_term=emshare#story0 https://www.theverge.com/2021/2/19/22291469/comcast-delays-northeast-data-cap-rollout-2022 https://www.theverge.com/2021/2/22/22292074/5g-nationwide-verizon-att-tmobile-c-band Facebook changes course in Australia https://www.bbc.com/news/world-australia-56165015 https://arstechnica.com/tech-policy/2021/02/microsoft-sides-with-european-news-sites-in-their-battle-with-google/ https://www.businessinsider.com/mark-zuckerberg-alex-jones-facebook-ban-soften-lenient-report-2021-2 AND The 25x25 initiative gets moving https://www.marketwatch.com/story/facebook-twitter-bank-of-america-and-other-large-companies-pledge-to-hire-diverse-leaders-11613759174 Want to get the show on your podcast app, or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/  Support the show on Patreon: https://patreon.com/mspradio/  Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio  Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/ Â
Two things to know today   Regulation â privacy, right to repair, and gig workers https://www.wsj.com/articles/states-push-internet-privacy-rules-in-lieu-of-federal-standards-11613644200?mod=djemalertNEWS https://www.protocol.com/Policy/virginia-maryland-washington-big-tech https://www.washingtonpost.com/technology/2021/02/18/amazon-facebook-google-maryland-lawsuit-tax/ https://www.vice.com/en/article/jgqk38/the-right-to-repair-movement-is-poised-to-explode-in-2021 https://www.wired.com/story/frances-new-tech-repairability-index-is-a-big-deal/ https://www.bloomberg.com/news/features/2021-02-17/gig-economy-coming-for-millions-of-u-s-jobs-after-california-s-uber-lyft-vote?sref=ExbtjcSG https://www.theverge.com/2021/2/19/22291580/prop-22-instacart-doordash-uber-lyft-postmates-grubhub-price-hike https://www.wsj.com/articles/restaurants-and-startups-try-to-outrun-uber-eats-and-doordash-11613903401?mod=rss_Technology AND New data on the threat report https://www.nuspire.com/q4-2020-threat-report/ https://arstechnica.com/information-technology/2021/02/new-malware-found-on-30000-macs-has-security-pros-stumped/ https://www.ciodive.com/news/bls-report-IT-job-demand/595409/  Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear âWhy Do We Care?â - Visit https://shop.spreadshirt.com/mspradio Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/  Â
Iâve been thinking a lot about marketing again. I didnât really want to â but a Patreon asked, and look, thatâs the best way to get my attention. Ask a question and I canât stop thinking about it. Hereâs the basic premise. If IT services has been talking about âsuckingâ at sales and marketing for 15⦠20⦠years now, how come no one has fixed this? Â
An interview with Kevin Urrutia, an Entreprenuer with a tech background, selling services. Not IT services, but home services. What can we learn from the parallels in that space? Â
Three things to know today   Chromebooks 2020 growth https://www.geekwire.com/2021/chromebooks-outsold-macs-worldwide-2020-cutting-windows-market-share/ https://iotbusinessnews.com/2021/02/11/06951-the-number-of-smart-homes-in-europe-and-north-america-will-reach-179-million-in-2024/ Regulations that pass and fail https://www.nytimes.com/2021/02/12/technology/maryland-digital-ads-tax.html https://thehustle.co/north-dakota-big-tech/ https://www.channelpro.co.uk/news/12059/uk-government-announces-20m-smb-brexit-support-fund AND Fifth and sixth generation cybersecurity https://www.weforum.org/agenda/2021/02/fifth-generation-cyberattacks/ https://www.channelfutures.com/mssp-insider/it-facing-major-security-issues-but-cloud-security-may-be-most-immense https://www.cybersecurity-insiders.com/what-is-a-gen-6-cyber-attack/ Â
Three things to know today   Microsoft partner program â co selling to SMBs https://blogs.microsoft.com/blog/2021/02/10/microsofts-partner-ecosystem-enabling-innovation-and-business-resilience/ French IT providers hacked https://www.reuters.com/article/global-cyber-centreon/update-1-french-it-monitoring-companys-software-targeted-by-hackers-cyber-agency-idUSL1N2KL1EC AND Another labor union https://www.theverge.com/2021/2/11/22278684/medium-union-unionizing-communications-workers-america https://www.ciodive.com/news/cloud-skill-demand-aws-azure-google-cloud/594961/ Â
Three things to know today   Water plant breached in Florida https://www.washingtonpost.com/nation/2021/02/09/oldsmar-water-supply-hack-florida/ https://www.theverge.com/2021/2/8/22273170/hackers-water-treatment-facility-florida-hacked-chemical-levels-changed https://www.bleepingcomputer.com/news/security/hackers-tried-poisoning-town-after-breaching-its-water-facility/ 2FA in Open Source https://thenewstack.io/why-open-source-project-maintainers-are-reluctant-to-use-digital-signatures-two-factor-authentication/ AND Does new tech spur innovation? https://www.ciodive.com/news/IT-creativity-research-spend/594657/
Two things to know today   Remote work starts thinking hybrid work https://www.protocol.com/newsletters/sourcecode/remote-work-hybrid-is-hard AND Regulation: How much do Americans dislike big tech, and what new law is introduced https://www.axios.com/newsletters/axios-login-a9a40766-5be3-4ad4-9470-da3768b0c173.html?chunk=3&utm_term=emshare#story3 https://www.protocol.com/democrats-plan-section-230 Â
A conversation with Jim Lippie, CEO of SaaS Alerts. The discussion is about his history in the space, what he sees for cloud management, why this hasnât happened before, and what the big risk is for providers. Â
Three things to know today   Yet another tech worker union https://www.ciodive.com/news/tech-workers-form-new-union-on-heels-of-kickstarter-organization/594473/ This week in SolarWinds https://www.wsj.com/articles/suspected-russian-hack-extends-far-beyond-solarwinds-software-investigators-say-11611921601 https://www.msspalert.com/cybersecurity-news/solarwinds-patches-three-vulnerabilities/ https://www.wsj.com/articles/hackers-lurked-in-solarwinds-email-system-for-at-least-9-months-ceo-says-11612317963?mod=djemalertNEWS https://www.toolbox.com/security/threat-reports/news/solarwinds-hackers-exploited-weak-access-policies-to-infiltrate-the-network/ https://gizmodo.com/the-solarwinds-hack-just-keeps-getting-wilder-1846193313 https://statescoop.com/no-evidence-solarwinds-hack-touched-election-systems/ https://www.cisa.gov/news/2021/01/05/joint-statement-federal-bureau-investigation-fbi-cybersecurity-and-infrastructure https://securityboulevard.com/2021/02/more-solarwinds-news/ https://gcn.com/articles/2021/02/02/smarter-einstein.aspx https://fortune.com/2021/01/29/solarwinds-cybersecurity-zero-trust-national-security-supply-chain-risk-vendors-clean-network/ https://www.cfr.org/blog/most-tools-failed-detect-solarwinds-malware-those-did-failed-too AND Call center technologies teach us https://www.channele2e.com/business/enterprise/customer-service-technologies-options/  Â
Three things to know today   Shutdowns or virus? The answer to which caused the slowdown. https://www.washingtonpost.com/business/2021/01/25/lockdowns-job-losses/ https://www.ciodive.com/news/gartner-worldwide-it-spend-2021/593846/ How bad was 2020 for security? https://www.channelfutures.com/mssp-insider/despite-drop-in-data-breaches-exposed-records-jump-in-2020 https://www.bleepingcomputer.com/news/security/ransomware-gang-taunts-iobit-with-repeated-forum-hacks/ AND Is google pulling out of Australia? https://www.theverge.com/2021/1/21/22243468/google-threatens-to-remove-its-search-engine-from-australia-if-new-law-goes-into-effect https://www.theverge.com/2021/1/25/22243138/google-union-alphabet-workers-europe-announce-global-alliance
Is Cloud Management the new MSP Toolkit? A discussion with Jeff Nevins, cofounder of Simeon Cloud, about the MSP toolkit, his vision of cloud management, the market gap, and other players in the space.
Three things to know today   Service Leadership Data This Week in SolarWinds https://www.zdnet.com/article/fourth-malware-strain-discovered-in-solarwinds-incident/#ftag=CAD-03-10abf5f https://www.bleepingcomputer.com/news/security/solarwinds-hackers-used-7-zip-code-to-hide-raindrop-cobalt-strike-loader/ https://www.zdnet.com/article/malwarebytes-said-it-was-hacked-by-the-same-group-who-breached-solarwinds/ https://www.bleepingcomputer.com/news/security/malwarebytes-says-solarwinds-hackers-accessed-its-internal-emails/ https://www.bleepingcomputer.com/news/security/microsoft-shares-how-solarwinds-hackers-evaded-detection/ https://www.scmagazine.com/home/security-news/cloud-security/solarwinds-attack-opened-up-4-separate-paths-to-a-microsoft-365-cloud-breach/ https://www.channelfutures.com/mssp-insider/insured-losses-from-solarwinds-hack-mount-but-could-be-worse https://www.csoonline.com/article/3603519/solarwinds-hack-is-quickly-reshaping-congress-s-cybersecurity-agenda.html https://www.wired.com/story/solarwinds-hacker-methods-copycats/ AND FCC policy coming, and going https://arstechnica.com/tech-policy/2021/01/3mbps-uploads-still-fast-enough-for-us-homes-ajit-pai-says-in-final-report/ https://www.axios.com/newsletters/axios-login-6ecd0c83-c5cb-45b2-8e04-c3d8a5085e20.html?chunk=2&utm_term=emshare#story2
Three things to know today   new administration, new programs https://www.commercialintegrator.com/business_resources/operations/biden-covid-19-relief-small-businesses/ https://www.channele2e.com/news/president-elect-joe-biden-small-business-priorities-technology-industry-reactions/?utm_medium=email&utm_source=sendpress&utm_campaign Microsoftâs direct program in more detail https://www.thirdtier.net/2021/01/19/what-microsofts-new-auditing-initiative-means-for-partners/ AND The future of ransomware https://channellife.co.nz/story/the-current-state-of-ransomware-and-its-future https://www.computerweekly.com/microscope/news/252495043/Canalys-Cyber-security-channel-set-for-further-growth
Four things to know today   Auvikâs 2021 Network Field report https://www.auvik.com/franklyit/blog/network-field-report-2021/ A cybersecurity update from the riots https://www.theverge.com/2021/1/18/22237174/capitol-rioter-nancy-pelosi-laptop-russia-riley-june-williams The promise of wearables https://www.cbsnews.com/news/covid-symptoms-smart-watch/ AND Misinformation stats https://thenextweb.com/politics/2021/01/18/report-trumps-twitter-ban-led-to-a-73-drop-in-election-fraud-misinformation/
Peter Melby is CEO of Greystone Technology. Heâs spoken out about how private equity is bad for MSPs and for the MSP market. Now, heâs sold to one. Learn who he is, what his perspective is, and what did â and did not â change. What is your position on Private Equity, and why do you think it is bad for MSPs? So what changed in your perspective, particularly now that you sold to one? Did you sell out, did something change, or did you find something unique? COVID impact About the private equity firm specifically - and not all is the same How is this structure different from the typical PE playbook? A core business tenet What is your advice to MSP owners who are considering their own exit?
Three things to know today   CES did happen https://www.wsj.com/articles/ces-2021-the-worlds-largest-tech-show-trades-las-vegas-for-cyberspace-11610290800?mod=djemalertNEWS A roundup of stories on the journey https://www.theverge.com/2021/1/14/22231451/bmw-access-subscription-shut-down-nashville-cancel https://www.zdnet.com/article/apple-removes-feature-that-allowed-its-apps-to-bypass-macos-firewalls-and-vpns/ https://www.theverge.com/2021/1/14/22231187/microsoft-salesforce-oracle-digital-vaccination-records https://www.zdnet.com/article/microsoft-moves-closer-to-running-all-of-its-own-services-on-azure/ https://www.bleepingcomputer.com/news/security/nsa-advises-companies-to-avoid-third-party-dns-resolvers/ AND Solarwinds â the roundup https://www.zdnet.com/article/third-malware-strain-discovered-in-solarwinds-supply-chain-attack/ https://www.theregister.com/2021/01/12/solarwinds_tech_analysis_crowdstrike/ https://www.itp.net/security/95589-kaspersky-experts-connect-solarwinds-attack-with-kazuar-backdoor https://www.bleepingcomputer.com/news/security/solarleaks-site-claims-to-sell-data-stolen-in-solarwinds-attacks/ https://www.crn.com/news/security/microsoft-president-brad-smith-solarwinds-attack-violated-norms-and-rules-of-government-activities?itc=refresh https://defensesystems.com/articles/2021/01/13/cisa-saml-warning.aspx https://www.barrons.com/articles/the-solarwinds-hack-was-huge-jpmorgan-is-defending-the-stock-51610645288
Three things to know today   Microsoft may be moving more aggressively against its partners https://www.crn.com/news/channel-programs/partners-feel-betrayed-taken-aback-by-microsoft-s-direct-calls-to-customers https://www.thirdtier.net/2021/01/13/microsoft-really-is-coming-for-your-clients-this-time/ New Managed and cloud services data https://smartermsp.com/demand-for-managed-services-shows-signs-of-recovery/ https://channellife.co.nz/story/idc-public-cloud-it-infrastructure-revenue-growth-remained-strong-in-third-quarter-of-2020 AND Three different kinds of internet blocks https://www.reuters.com/article/us-uganda-election-social-media-idUSKBN29H1E7 https://www.theguardian.com/world/2021/jan/14/poland-plans-to-make-censoring-of-social-media-accounts https://news.yahoo.com/google-blocking-political-ads-well-160755035.html
An interview with John Sindelar, discussing low code and no code, as well as their approach to platforms. He offers insights on how providers should understand these key concepts.
A listener came with a great question. "Iâm 20 years old and have been working at a help desk for about 6 months. I dont have any certifications yet and will have a associates in May of 2021. I would love to start a side hustle in the IT field to gain more real world experience and income. I love how MSP sounds but I feel like its way over my head. Should I get my certifications and help desk experience first? Or dive into a small MSP river and learn as I go?" This felt like too big a question for just me, so I asked several other MSP owners who I respect for their take. Answers from MSPs Dave DelVecchio, Amy Babinchak, Mark Essayian and Forrester's Jay McBain, plus final insights from Business of Tech Podcast host Dave Sobel.
Four things to know today   Zoom makes a platform move, and my big prediction https://www.theinformation.com/articles/buoyed-by-video-success-zoom-explores-email-calendar-services Microsoft making its own silicon https://www.crn.com/news/components-peripherals/microsoft-is-working-on-arm-based-chips-for-azure-surface-pcs-report?itc=refresh Verizonâs 5G ⦠turn it off. https://www.theverge.com/2020/12/22/22196060/verizon-5g-slower-than-lte-speed-test AND SolarWinds roundup https://www.wsbtv.com/news/local/atlanta/city-atlanta-refuses-answer-whether-it-was-impacted-by-massive-computer-attack/F7JPGEQJKBAHVJKNBAUA35ASZY/ https://www.lansingstatejournal.com/story/news/2020/12/22/michigan-software-solarwinds-cyberattack-not-affected/4009712001/ https://www.intelligentcio.com/me/2020/12/23/qualys-offers-free-vulnerability-management-service-following-solarwinds-breach/ https://www.bloomberg.com/news/articles/2020-12-21/solarwinds-adviser-warned-of-lax-security-years-before-hack https://www.msspalert.com/cybersecurity-markets/americas/gao-audit-government-supply-chains/ https://www.darkreading.com/attacks-breaches/solarwinds-campaign-focuses-attention-on-golden-saml-attack-vector/d/d-id/1339794 https://www.scmagazine.com/home/editorial/the-solarwinds-hack-and-the-danger-of-arrogance/
.   Four things to know today  5 steps to cloud adoption https://www.ciodive.com/news/gartner-public-cloud-framework/592495/ 3 levels of tiered IoT services https://channelnomics.com/2020/12/21/verizon-business-intros-iot-managed-services/ Two new laws to know about https://www.engadget.com/tvpa-bans-isp-rental-fees-for-owned-modems-213955005.html  https://www.geekwire.com/2020/covid-19-relief-bill-change-future-game-livestreaming-u-s/  AND  One SolarWinds roundup  https://breakingdefense.com/2020/12/calling-solarwinds-hack-act-of-war-just-makes-it-worse/  https://www.bleepingcomputer.com/news/security/vmware-latest-to-confirm-breach-in-solarwinds-hacking-campaign/  https://www.bleepingcomputer.com/news/security/solarwinds-victims-revealed-after-cracking-the-sunburst-malware-dga/
Three things to know today   Congressâ relief bill includes tech provisions  https://www.theverge.com/2020/12/21/22193133/us-coronavirus-covid-relief-stimulus-package-broadband-huawei-zte The SolarWinds hack dominates tech https://krebsonsecurity.com/2020/12/vmware-flaw-a-vector-in-solarwinds-breach/ https://www.bleepingcomputer.com/news/security/vmware-latest-to-confirm-breach-in-solarwinds-hacking-campaign/ https://www.reuters.com/article/usa-cyber-idUSKBN28S2B9 https://www.taipeitimes.com/News/front/archives/2020/12/19/2003748986 https://finance.yahoo.com/news/second-hacking-team-targeting-solarwinds-174616948.html https://siliconangle.com/2020/12/20/cisco-targeted-solarwinds-attack-microsoft-uncovers-second-hacking-group/ https://www.crn.com/news/channel-programs/datto-offers-all-msps-free-scanner-to-find-signs-of-fireeye-solarwinds-hack?itc=refresh https://www.microsoft.com/security/blog/2020/12/18/analyzing-solorigate-the-compromised-dll-file-that-started-a-sophisticated-cyberattack-and-how-microsoft-defender-helps-protect/ AND The tech blame game worsens
Two things to know today   The Russian government backs a major hack of Treasury, Commerce and more via Solarwinds Orion products  https://www.washingtonpost.com/national-security/russian-government-spies-are-behind-a-broad-hacking-campaign-that-has-breached-us-agencies-and-a-top-cyber-firm/2020/12/13/d5a53b88-3d7d-11eb-9453-fc36ba051781_story.html https://www.fireeye.com/blog/threat-research/2020/12/evasive-attacker-leverages-solarwinds-supply-chain-compromises-with-sunburst-backdoor.html https://threadreaderapp.com/thread/1338389130951061504.html https://www.linkedin.com/feed/update/urn:li:activity:6744112813758803968/ https://www.cisa.gov/news/2020/12/13/cisa-issues-emergency-directive-mitigate-compromise-solarwinds-orion-network AND US Schools use terrorist finding tools on students https://gizmodo.com/u-s-schools-are-buying-phone-hacking-tech-that-the-fbi-1845862393?scrolla=5eb6d68b7fedc32c19ef33b4
Three things to know today  Lessons from FireEyeâs breach about what to protect  https://www.bleepingcomputer.com/news/security/fireeye-reveals-that-it-was-hacked-by-a-nation-state-apt-group/ https://www.wired.com/story/russia-fireeye-hack-statement-not-catastrophe/ Tech regulation â why 94% matters https://www.theinformation.com/articles/data-governance-top-of-mind-for-tech-policy-chiefs AND Another step on the privacy journey https://techcrunch.com/2020/12/08/cloudflare-and-apple-design-a-new-privacy-friendly-internet-protocol/