Forward Focused: Recent Episodes
Pypestream Digital Labs
Shira is President of startup incubator, Prime Tech Partners. She’s a recognized cybersecurity executive who built two cybersecurity product companies and led multiple women-in-technology efforts. She's also President of social media security firm, SecureMySocial, she's practiced as a psychologist and holds several patents in areas related to the application of psychology to improve IT and cybersecurity.
Shep is a Customer Service and Experience Expert. He's a New York Times and Wall Street Journal bestselling author of books like Be Amazing Or Go Home as well as The Cult of the Customer. Shep's worked with clients around the world including American Airlines, AAA, Anheuser-Busch, AT&T, Aetna, Abbott Laboratories, American Express and that's just a few of the A's.
Marcell Vollmer is Chief Innovation Officer at Celonis. He’s an expert on digital transformation, procurement, and process mining. Marcell previously served as Chief Digital Officer and Chief Procurement Officer at SAP advancing the Ariba and Concur product lines.
She’s one of the foremost experts on customer-centric leadership and pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate. She’s driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.
Jeanne is the author of Chief Customer Officer as well as Chief Customer Officer 2.0. She also wrote “I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.” Her most recent book is titled, “Would you do that to your Mother? The Make-Mom Proud Standard for How To Treat Your Customers.”
Jeanne travels the world as a keynote speaker, and has appeared in major media outlets such as Fast Company, Forbes, and MSNBC.
Blake Morgan is a Customer Experience Futurist. Her first book was titled “More is More: How The Best Companies Go Farther and Work Harder To Create Knock Your Socks Off Customer Experiences.” She serves as adjunct faculty at Rutgers, and contributes to Forbes and the Harvard Business Review. Blake’s worked with companies like Ericsson, Intel, Verizon Wireless, and many more, and is the host of The Modern Customer Podcast. Listeners can also check out her weekly customer experience video series on YouTube.
Tony is the president of Transformant and is an expert and thought leader in Global Business Services (GBS) and information technology. He ran Procter and Gamble's famed, multi billion dollar GBS and IT operations in every region across the world during a 27 year career there. Tony's also been named on Computer World's Premier 100 IT Professionals List.
Scarlett Sieber is a senior editor at money 20/20, and has served as an advisor to NASA, Village Capital, and Techstars. She was also Chief Innovation Officer at Opus Bank and co-founded data visualization startup Infomous. She was recently named Top 20 Women in Finance by Contentworks, and is regularly recognized as a global fintech influencer. Scarlett is currently the Managing Director, Chief Strategy and Innovation Officer at CCG Catalyst.
April is the founder and president of The Rudin Group where she’s widely acknowledged as a top marketing strategist for the financial services industry.
Spiros is a venture capitalist and founder of Margaris Ventures, he's ranked the world's number one fintech, AI, and blockchain influencer by Onalytica. He recently published an AI whitepaper titled Machine Learning in Financial Services: Changing the Rules of the Game. Spiros advises startups around the world with a focus in fintech and insurtech.
Theo is a speaker, writer, and advisor, she's the founder of Unconventional Ventures, which focuses on developing and growing an ecosystem of financial institutions, corporations, startups, entrepreneurs, venture capitalists, and accelerators to better address the unmet needs of consumers with keen interest in women and minority founders. Theo is a speaker and guest contributor for various top industry events including Money 20/20, Finnovate, and American Banker.
Jeff is an analyst who covers all things telecommunications. Quoted in the media on a daily basis, he also writes several weekly columns.
Antonio is CEO of Digital Business Innovation. He’s a speaker and author on topics including artificial intelligence, cyber security, IOT, and blockchain.
Evan is the author of two books, you might have read about Evan in the NYTimes and The Atlantic or seen him on CBS Sunday Morning or NPR’s Fresh Air. Evan regularly serves as a keynote speaker on customer experience and he’s also an adjunct professor at UNC-Chapel Hill.
Mike is an industry influencer and the voice of FeibusTech. He’s an oft-quoted expert on connected health and fitness, smart home, connected cars, AR/VR, privacy and security. Mike is also a regular technology columnist for USA TODAY, CIO Magazine and Fortune.
Find Adrian's book Punk CX on Amazon.
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