Making Dough Show | Restaurant Marketing Show: Recent Episodes
Restaurant Marketing Show
How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff?
These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield. They believe every restauranteur deserves owning a PROFITABLE restaurant that does not own them. Got questions? Email us at makingdoughshow@gmail.com
Download for FREE: Restaurant Marketing System Assessmenthttps://mds.mykajabi.com/assessmentWatch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Weekhttps://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro https://youtu.be/wmkoFgHVWacULTIMATE Restaurant Marketing System Assessment for Maximum ProfitWelcome to another episode of the Making Dough Show! 🎉 In this episode, we dive deep into the essential steps to assess your restaurant marketing system and ensure you're on the path to maximum profit.🔍 What You'll Learn:How to analyze your current marketing strategiesHow to grow your restaurant sales month after monthTips to identify and fix marketing gapsBest practices for optimizing your marketing efforts📈 Whether you're a restaurant owner, manager, or marketing professional, this episode is packed with actionable insights to help you boost your restaurant's revenue and customer reach.📢 Don't Miss Out:Subscribe to the Making Dough Show for more expert advice on running a successful restaurant business. Hit the bell icon to stay updated with our latest episodes!👍 If you find this video helpful, please give it a thumbs up, leave a comment, and share it with your network. We love hearing from you!🚀 Upcoming Training: Stay tuned for our next training session, where we’ll dive deeper into creating robust marketing systems and leveraging AI to streamline your efforts. Enhance your marketing strategies, save time, and increase your restaurant’s sales.Thank you for watching, and let's make some dough together! 🍽️LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshowSUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshowCONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/#restaurant
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Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week
https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463
Download for FREE: Restaurant Business Plan | Free PDF
https://mds.mykajabi.com/RestaurantBusinessPlan
Watch: How to WRITE a Restaurant Business Plan that works https://youtu.be/5ix5P_tUomM
Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro
https://youtu.be/wmkoFgHVWac
🍽️ Join us on Making Dough Show as we explore the world of restaurant management through the inspiring journey of Marie, a dedicated restaurateur who has poured her heart into her business for over eight years. Discover how Marie balanced living off savings and reinvesting profits to pay off loans, all while working tirelessly 60-70 hours a week. Now at a crossroads, Marie wonders whether to continue reinvesting in her restaurant's growth or to prioritize paying herself more.
In this episode, we delve into practical strategies for running a profitable restaurant and mastering time management in the demanding food industry. Gain invaluable insights on achieving financial sustainability, optimizing operational efficiency, and maintaining work-life balance as an entrepreneur. Whether you're a seasoned restaurateur or aspiring to enter the industry, Marie's story and expert tips will inspire and empower you to thrive.
Don't miss out on this essential guide to navigating the complexities of restaurant ownership and achieving lasting success. Tune in to Making Dough Show and learn how to turn dedication into profitability!
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CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/
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Download for FREE: Restaurant Business Plan | Free PDF
https://mds.mykajabi.com/RestaurantBusinessPlan
Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Weekhttps://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463Watch: The REAL Way To Be A GREAT MANAGER (shift leadership etiquettes)https://youtu.be/fYBRiDs7WvYWatch: 5 REASONS WHY RESTAURANTS FAIL | Tips for Restaurant Growth and Successhttps://youtu.be/ZTjMMuI95xgHow to Terminate an Employee Professionally in 3 Minutes!Welcome to another episode of the Making Dough Show! In this video, we tackle one of the toughest tasks in restaurant management: how to terminate an employee professionally and gracefully in less than 3 minutes. Whether you’re a restaurant owner or manager, knowing how to handle employee termination with respect and professionalism is crucial.In This Episode, You’ll Learn:✅The art and science of terminating an employee professionally.✅How to maintain respect and dignity during the termination process.✅Essential tips for handling poor performance and unmet expectations.✅Effective communication strategies for a smooth termination.Why This Matters:🎯Ensures a positive work environment.🎯Protects your restaurant’s reputation.🎯Helps maintain team morale and productivity.If you found this video helpful, make sure to share, like, comment, and subscribe for more restaurant management tips and strategies.LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshowSUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshowCONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/#restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
DOWNLOAD for FREE: The RESTAURANT MANAGER SCORE SHEET at https://mds.mykajabi.com/restaurantmanagerscoresheetWatch: 8 PROVEN Tips to INCREASE Your Restaurant's ONLINE ORDERShttps://youtu.be/FK-RH5H4j0oWatch: 5 Common Restaurant Complaints and How to Handle Them Like a Prohttps://youtu.be/wmkoFgHVWacBoost Your Catering Sales: Top Restaurant Strategies You Need!Which would you prefer:Finding ten customers where each of them orders ten pizzas from you?OrGet one catering deal from one company that orders ten 6" pizzas at once?In today's episode of Making Dough Show, we're diving into the power of catering to boost your restaurant's sales. If you're looking to grow your catering sales, having a solid strategy is crucial. Here are seven expert tips to help you maximize your catering revenue:1. Always Be on Time and Provide Accurate Orders: Timeliness and accuracy are non-negotiable in catering. Ensure your deliveries are prompt and correct to build trust and reliability with your clients.2. Create a Menu Offering That Stands Out: Research to identify gaps in the market and tailor your offerings to meet those needs. Develop the best menu items, pricing, and packages that differentiate you from competitors.3. Stay Professional:Confirm orders in advance.Initiate courtesy calls to reassure clients.Make the process easy and seamless.Follow up with clients to ensure satisfaction.Consider sending thank you cards or gifts.4. Make It Personal: Build rapport with your clients by gathering intel about their events. Personalized service can lead to repeat business and long-term relationships.5. Provide an Excellent Presentation: Ensure your food, packaging, and staff presentation are top-notch. First impressions matter, especially in catering.6. Conduct Food Drops: Target businesses within a 3-5 mile radius of your restaurant. Offering samples can introduce your services to potential clients.7. Pursue Partnerships and Long-Term Relationships: Building strong partnerships can lead to consistent catering opportunities. Focus on developing long-term relationships for sustained growth.Subscribe to the @makingdoughshow for more restaurant management and marketing strategies to help your business thrive. Don't miss out on our expert tips to elevate your restaurant's success!LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/#restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
Download for FREE: 12 Genius Ways Chat GPT Can Transform Your Restaurant Business
https://mds.mykajabi.com/12-ways-chatGPT-can-transform-your-restaurant-business
Watch: The RESTAURANT MANAGEMENT Style that has shaped our Success https://youtu.be/82oFQOaC4O0
Watch: 🔥5 Menu Engineering Secrets | Boost Your Restaurant Sales
https://youtu.be/gbZWdZvxgEw
Are you looking to boost your restaurant's online orders and increase sales fast? In this episode of Making Dough Show, we share 8 proven tips to drive more traffic to your online ordering platform. Whether you’re a small community eatery or a larger establishment, these strategies will help you maximize your online sales and grow your business.
📈 What You'll Learn:
Prominent Receipt Promotions: How to effectively use receipts to encourage online orders.
Optimizing Your Website: Making your online ordering button highly visible.
Social Media Integration: Leveraging social media to promote online ordering.
Effective Email Marketing: Using email campaigns to drive traffic to your online platform.
Printed Material Strategies: Incorporating online ordering in menus and flyers.
Business Card Promotions: Utilizing business cards for online order incentives.
First-Time User Incentives: Offering deals to encourage first-time online orders.
Branded Packaging: Designing packaging to promote online ordering and capture customer data.
Don't miss out on these powerful strategies to transform your restaurant’s online ordering system. Implement these tips and watch your sales soar!
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Welcome to the latest episode of Making Dough Show! In this episode, we're thrilled to share our extensive experience and insights gained from managing over 100 team members in the restaurant industry. As seasoned restaurant owners, we understand firsthand the crucial role that effective leadership plays in driving success in the highly competitive restaurant business.
Join us as we delve into the intricacies of leadership styles and how they directly impact restaurant excellence. From hands-on management techniques to fostering a culture of empowerment among our team members, we'll discuss practical strategies for overcoming the unique challenges that come with operating multiple restaurant locations.
In today's fast-paced restaurant environment, effective leadership is the cornerstone of success. It's not just about managing team members; it's about inspiring them to deliver their best and fostering a positive work culture that drives results. By leveraging different leadership styles tailored to the needs of our diverse team members, we've been able to achieve remarkable success in our thriving pizzerias in San Antonio, Texas. Throughout this episode, we'll share valuable insights into how we manage team dynamics, navigate operational challenges, and maintain a laser focus on delivering exceptional customer experiences. Whether you're a seasoned restaurant owner looking to refine your leadership approach or an aspiring leader eager to make your mark in the industry, this episode is packed with practical wisdom and actionable tips to help you thrive in today's dynamic restaurant landscape.
From effective communication strategies to proactive problem-solving techniques, we'll cover it all, providing you with the tools and insights you need to elevate your restaurant game. Subscribe now to stay updated on future episodes brimming with genuine advice and practical insights to help you unlock the full potential of your restaurant business!
Download for FREE: 12 Genius Ways Chat GPT Can Transform Your Restaurant Business- FREE PDF https://mds.mykajabi.com/12-ways-chatGPT-can-transform-your-restaurant-business
Watch: Email Marketing with Ai ChatGPT: Easy Email Marketing https://youtu.be/OSYyx5gJvE4
Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro
https://youtu.be/wmkoFgHVWac
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/
restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
Boost Your Restaurant Sales: 5 Menu Engineering Design Secrets Revealed!Unlock the secrets to skyrocketing your restaurant sales with these 5 menu design tips! Dive deep into the fascinating world of menu psychology, pricing strategies, and visual cues that can significantly impact your average ticket and overall revenue. In this episode of the Making Dough Show, we unveil the power of descriptive language to tantalize taste buds, strategic layout techniques to highlight high-profit items, and color theory to capture attention. Plus, learn why data analysis is crucial for optimizing your menu offerings and satisfying customer preferences. Whether you run an upscale restaurant or a fast-food joint, these proven strategies will help you maximize profits and create a memorable dining experience for your customers. Don't miss out on this opportunity to revolutionize your menu design and take your restaurant to new heights!
Subscribe now for more valuable insights, and share your own menu design success stories in the comments below. Let's make some dough together and elevate your restaurant business to unprecedented levels of success!Download for FREE: 12 Genius Ways Chat GPT Can Transform Your Restaurant Business- FREE PDFhttps://mds.mykajabi.com/12-ways-chatGPT-can-transform-your-restaurant-businessWatch: Restaurant Owner Top Tips to Successfully Resolve Business Conflictshttps://youtu.be/Qg7Q1D5vAQUWatch: Customer Service Secrets: Surpass Expectation | Restaurant Owner Tipshttps://youtu.be/rMpjQn4XSSQLET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/#restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
Download for FREE: Restaurant Business Plan | Free PDF
https://mds.mykajabi.com/RestaurantBusinessPlan
Watch: Opening a Restaurant: 3 Common Mistakes to Avoid https://youtu.be/ffVyRNhF6cE
Watch: Restaurant Business Plan | 3 Reasons Your Restaurant Needs It, plus a free PDF to get you started!
https://youtu.be/5ix5P_tUomM
3 Key Elements of a Successful Restaurant Business
Opening a restaurant is an adventure filled with excitement and challenges. But before you set sail, you need a map to navigate the treacherous waters of the food industry. That map? Your restaurant business plan. Today, we'll dive into the three non-negotiable elements that must be included in your business plan to captivate investors, secure financing, and pave the way for success. Let's get straight to the essence, no fluff, just the crucial components you need to focus on.
1. Market Analysis and Concept Clarity: First up, your business plan must showcase a thorough market analysis and a clear, compelling restaurant concept. This means understanding your target demographic, the competition, and current market trends. A well-defined concept that aligns with your market analysis demonstrates to investors that you're not shooting in the dark; you know exactly who your customers are and how to outshine the competition. This section should answer why the market needs your restaurant and how you plan to meet that need uniquely.
2. Detailed Financial Projections: The heart of your business plan lies in its financial projections. This section should include startup costs, projected income statements, cash flow estimates, and a break-even analysis. Realism is key here; overly optimistic projections can be a red flag for potential investors. These numbers show that you've crunched the data and understand not just the costs of starting your restaurant, but also the financial path to profitability. It’s crucial to justify your assumptions with industry benchmarks and your market analysis.
3. Marketing and Growth Strategy: Finally, your business plan must outline a robust marketing and growth strategy. This isn't just about how you plan to attract customers initially but also how you intend to retain them and scale your business. Detail your pre-launch marketing plan, ongoing promotional tactics, customer loyalty programs, and any plans for future expansion. This section demonstrates your vision for not just launching a restaurant, but growing it into a thriving business.
Your restaurant business plan is more than a document; it's a roadmap to success, a pitch to investors, and a guide for your entrepreneurial journey.
Question of the Day:
Which of these three elements do you feel most confident about, and which one seems the most challenging? Share your thoughts in the comments below. Engaging with your feedback not only helps us tailor our content but also fosters a community of passionate entrepreneurs who learn and grow together. Remember to hit like and subscribe for more no-nonsense advice on making your restaurant dream a reality. Let's cook up some success together!
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SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
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CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download for FREE: Restaurant Business Plan | Free PDF
https://mds.mykajabi.com/RestaurantBusinessPlan
Watch: Opening a Restaurant: 3 Common Mistakes to Avoid
https://youtu.be/ffVyRNhF6cE
Watch: AI Marketing: 12 Genius Ways ChatGPT Boosts Your Restaurant Business https://youtu.be/WAV4HkdO4a0
Restaurant Business Plan | 3 reasons you need it plus a free PDF to get you started
Unlock the secrets to restaurant success with a solid business plan! In this episode of Making Dough Show, we delve into why a restaurant business plan is crucial for navigating the competitive landscape of the restaurant industry. From understanding market demographics to conducting thorough market and competitive analysis, we uncover the essential ingredients needed to craft a profitable strategy. Learn how to project financials accurately, identify potential challenges, and capitalize on opportunities for growth. Whether you're a seasoned owner looking to refine your approach or a newcomer eager to make your mark, this episode offers invaluable insights into strategic planning and management. Discover the importance of SWOT analysis, profitability tactics, and effective budgeting to steer your restaurant towards long-term success. Don't miss out on this recipe for success! Subscribe to Making Dough Show for more expert tips and strategies on mastering the art of making dough in the restaurant business.
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download for FREE: Restaurant Location Assessment Guide | Free pdf download
https://mds.mykajabi.com/RestaurantLocationAssessmentGuide
Watch: 37 RESTAURANT SYSTEMS | Run a restaurant successfully https://youtu.be/OAHE8zfFFNs
Watch: AI Marketing: 12 Genius Ways ChatGPT Boosts Your Restaurant Business https://youtu.be/WAV4HkdO4a0
Opening a Restaurant: 3 Common Mistakes to Avoid
Are you envisioning the grand opening of your own restaurant but feeling anxious about potential stumbling blocks along the way? Dive into the latest episode of the Making Dough Show where we delve deep into the intricacies of restaurant ownership. With a track record of managing six thriving restaurants and poised to open three more in the coming months, we intimately understand the fears and uncertainties that accompany this journey. Join us as we candidly share our experiences and offer invaluable insights to help you navigate the complexities of the restaurant industry.
From meticulously planning budgets to strategically selecting the perfect location, we shed light on the common mistakes that can jeopardize your restaurant's success. One of the most significant blunders aspiring restaurateurs often make is underestimating the initial costs involved. Whether you're revamping a pre-existing space or starting from scratch, overlooking essential expenses like permits, equipment upgrades, and marketing efforts can lead to financial strain and setbacks.
Moreover, the importance of choosing the right location cannot be overstated. It's not just about foot traffic or rental rates; factors like visibility, demographic appeal, and accessibility play pivotal roles in determining your restaurant's viability. Our comprehensive location scoring checklist, available for download, arms you with the tools to make informed decisions and avoid regrettable leases or unfavorable locales.
Don't let uncertainty hold you back from realizing your culinary dreams. Tune in now to the Making Dough Show and embark on a journey towards restaurant success, armed with insider insights, practical advice, and the determination to make your mark in the world of hospitality. Subscribe today and join our community of passionate restaurateurs dedicated to making dough—both figuratively and literally!
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
CONNECT on Linked-In:https://www.linkedin.com/in/hengamstanfield/
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Download PDF for FREE: 12 Genius Ways ChatGPT Can Transform Your Restaurant Business https://mds.mykajabi.com/12-ways-chatGPT-can-transform-your-restaurant-businessWatch: 37 RESTAURANT SYSTEMS | Run a restaurant successfully https://youtu.be/OAHE8zfFFNsWatch: The Ultimate TOAST Demo and Honest Review | Restaurant Owner Guide https://youtu.be/bcsiKtTa0TMAI Marketing: 12 Genius Ways ChatGPT Boosts Your Restaurant BusinessJoin us on the Making Dough Show, where we explore the exciting possibilities of AI in restaurant management. In this episode, we uncover how ChatGPT can revolutionize your restaurant business. From crafting compelling email marketing campaigns to creating mouthwatering seasonal menus, we'll delve into 12 ingenious ways ChatGPT can transform your operations.Discover how ChatGPT simplifies social media content creation, inventory management, and competitor analysis, giving your restaurant a competitive edge. Learn how to analyze customer feedback, adapt to emerging culinary trends, and ensure compliance with health and safety regulations using ChatGPT's powerful capabilities.Whether you're a seasoned restaurateur or just starting out, the Making Dough Show provides valuable insights and practical strategies to help your restaurant thrive in today's fast-paced world. Tune in now to unlock the full potential of AI and cook up success with us!LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/#restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
Download for FREE: The RESTAURANT MANAGER SCORE SHEET at https://mds.mykajabi.com/restaurantmanagerscoresheetWatch: 4 Roles of a RESTAURANT MANAGER | Guide to Restaurant Management https://youtu.be/RWy998r37oMWatch: Customer Service Secrets: Surpass Expectation | Restaurant Owner Tips https://youtu.be/rMpjQn4XSSQFeedback: The Key to Growth and Success | Tips for Restaurant ManagersIn this enlightening episode of Making Dough Show, we delve deep into the critical realm of feedback and its pivotal role in fostering growth and success. Join us as we uncover the intricacies of cultivating a robust feedback culture within leadership, exploring the profound impact of constructive criticism and its transformative power in driving professional development.As leaders, it's essential to understand the nuances of effective communication and embrace feedback as a catalyst for continuous improvement. From navigating performance evaluations to empowering team collaboration, we provide invaluable insights and strategies to enhance leadership skills and nurture employee engagement.Discover the art of feedback acceptance and how it fuels a growth mindset, propelling individuals and teams towards excellence. Gain practical advice on managing expectations, fostering open dialogue, and embracing feedback with grace and humility.Whether you're a seasoned manager, aspiring entrepreneur, or passionate team member, this episode offers indispensable guidance on navigating feedback dynamics, fostering a culture of trust and accountability, and unlocking the full potential of your team.Don't let your ego hinder your progress—embrace feedback as a cornerstone of success and embark on a journey of continuous learning and improvement. Join us as we explore the transformative power of feedback and pave the way for unparalleled growth and achievement.LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/#RestaurantOwner #RestaurantMarketingTips
Download for FREE: The RESTAURANT MANAGER SCORE SHEET at https://mds.mykajabi.com/restaurantmanagerscoresheetWatch: 3 Restaurant Managers Key Team Building Strategies https://youtu.be/j5IKDD3KVhwWatch: 4 Roles of a RESTAURANT MANAGER | Guide to Restaurant Management https://youtu.be/RWy998r37oM5 Common Restaurant Complaints and How to Handle Them Like a ProIn this episode, we uncover the top 5 common complaints from our beloved customers and offer essential strategies to tackle them head-on. From addressing wait time woes to ensuring order accuracy, we leave no stone unturned in optimizing your restaurant's customer experience.Join us as we explore the importance of cleanliness standards, friendly service, and effective complaint resolution protocols. Learn how to enhance customer satisfaction, improve service excellence, and elevate your restaurant's operations to new heights.🔍 Dive into the world of restaurant management with our comprehensive guide to handling customer concerns, implementing quality checkpoints, and enhancing staff training. Discover the secrets to transforming feedback into success and mastering the art of customer communication.If you're ready to take your restaurant to the next level, don't miss this episode! Subscribe now to stay updated on all our latest tips and insights for restaurant owners and managers. Let's turn complaints into commendations and make every dining experience extraordinary!🍽️ Comment below to share your own restaurant complaints and join the conversation! And if you're listening on the podcast, we'd love to hear your feedback—leave us a review to let us know how we're doing. Thank you for tuning in, and we'll catch you in the next episode of Making Dough Show! 🍽️LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/#restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
Download for FREE: The RESTAURANT MANAGER SCORE SHEET at https://mds.mykajabi.com/restaurantmanagerscoresheetWatch: Creating the Perfect Restaurant Atmosphere: Tips and Tricks from a Restaurant Owner https://youtu.be/OlHu_ijTzMwWatch: Startup Vs Operating Costs: Unveiling the Truth about Starting a Restaurant https://youtu.be/3COoovdTxXU3 Restaurant Manager Key Team Building Strategies In this latest episode of the Making Dough Show, we delve deep into the intricate art of team building, tailored specifically for restaurant managers seeking to enhance their leadership prowess. With the restaurant industry's dynamic demands, fostering a cohesive and high-performing team is not just advantageous but essential for sustained success. Join us as we unravel three pivotal strategies designed to empower managers in cultivating a robust and unified workforce.Firstly, we unpack the importance of conducting impactful performance reviews, shedding light on the transformative effects of providing timely and constructive feedback. From aligning team objectives to pinpointing areas for improvement, these reviews serve as a cornerstone for nurturing individual growth and organizational excellence. Learn how to navigate these sessions with finesse, fostering a culture of continuous improvement and accountability.Next, we discuss the realm of engaging team building activities, exploring innovative approaches to strengthen bonds and ignite camaraderie among staff members. Discover the power of collaborative exercises, tailored to your restaurant's unique culture and dynamics, that not only foster teamwork but also injects renewed energy and enthusiasm into daily operations.Furthermore, we emphasize the significance of recognizing and celebrating the hard work of your team members. From frontline staff to managerial personnel, acknowledging contributions, big or small, cultivates a sense of value and appreciation that fuels motivation and loyalty. Gain insights into effective recognition strategies that go beyond mere acknowledgment, nurturing a culture of gratitude and empowerment.Throughout the episode, we underscore the pivotal role of leadership in setting the tone for a positive work environment. From fostering empathy and respect to enforcing company policies with fairness and compassion, effective leadership lays the groundwork for a cohesive and thriving team. Learn how to leverage communication and listening skills to understand the needs and aspirations of your team members, thereby fostering a culture of inclusivity and collaboration.As a bonus, don't forget to avail yourself of our complimentary restaurant manager score sheet, a valuable tool for self-assessment and professional development. Share your insights and experiences in the comments below, and let's embark on a journey of growth and success together. Together, let's elevate the standards of restaurant management, one team at a time. Join us as we make dough and make a difference in the vibrant world of hospitality.LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/#restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
00:00 Introduction01:42 Conducting Effective Team Performance Reviews04:29 Bringing the Team Together05:49 Recognizing and Rewarding Good Performance
Download for FREE: The RESTAURANT MANAGER SCORE SHEET at https://mds.mykajabi.com/restaurantmanagerscoresheetWatch: How to Open a Restaurant with No Money: Starting a Restaurant from Scratch https://youtu.be/jWQ9yBNf9OIWatch: 5 Things Every Restaurant Manager Should Know | Restaurant Owner Tips https://youtu.be/fYBRiDs7WvYLET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshowSUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshowCONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/
What is the Role of a Restaurant Manager | Guide to Restaurant ManagementWhether you're a seasoned restaurant owner, a budding entrepreneur exploring the role of a restaurant manager, or a consultant seeking insights into restaurant management, this episode of Making Dough Show is a must-watch. Gain valuable knowledge on conflict resolution, training plans, skill development, operational standards, cost control, budgeting, performance measurement, customer satisfaction, reputation management, continuous improvement, strategic planning, career growth, and the hospitality industry.Learn how to navigate the challenges of the restaurant industry with finesse and grace, and discover the strategies and techniques that will set you apart as a leader in the culinary world. Whether you're looking to enhance your existing skills or embark on a new career path in restaurant management, this episode provides actionable insights and practical advice to help you achieve your goals.So grab your score sheet, assess your strengths, and join the conversation on what it truly means to be a restaurant manager. Let's make some dough together and pave the way for success in the vibrant and ever-evolving world of hospitality.#restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
How to Open a Restaurant with No Money: Starting a Restaurant from Scratch
Are you dreaming of owning your own restaurant but feeling stuck due to a lack of funds? Fear not, as Making Dough Show is here to illuminate the path towards restaurant ownership even in the face of financial constraints. In this insightful episode, we embark on a comprehensive exploration of the intricacies involved in launching a restaurant with minimal capital investment, catering to aspiring restaurateurs like Joseph who dare to dream big despite their financial limitations.
Join us as we dissect the two primary avenues for restaurant establishment: building from the ground up or acquiring an existing establishment. We'll unravel the complexities and costs associated with both options, shedding light on the myriad considerations that can significantly impact your financial outlay. From the initial phases of securing a location and navigating the intricate web of permits and regulations to the crucial decision-making process involving equipment procurement and facility setup, we leave no stone unturned in our quest to demystify the restaurant ownership journey.
Delve deeper into the realm of asset purchases, where we unveil insider tips on conducting thorough equipment appraisals to ensure optimal value extraction and mitigate the risk of unforeseen expenses down the line. Learn how to meticulously scrutinize financial records and assess the viability of potential acquisitions, armed with the knowledge of industry-standard valuation methodologies and the critical importance of due diligence in safeguarding your investment.
But our journey doesn't end there. We equip you with indispensable strategies for crafting a robust marketing plan that can breathe new life into struggling establishments and catapult your venture to success. From harnessing the power of digital marketing channels to cultivating strategic partnerships within the local community, we empower you to navigate the competitive landscape of the restaurant industry with confidence and creativity.
So whether you're a seasoned culinary enthusiast yearning to embark on a new entrepreneurial adventure or a seasoned industry professional seeking to breathe new life into an underperforming establishment, Making Dough Show is your trusted companion on the journey to restaurant ownership success. Join us as we unlock the secrets to realizing your restaurant dreams without breaking the bank, and remember to visit MakingDoughShow.com to submit your burning questions for future episodes. Your culinary destiny awaits – let's make it happen together!Watch: The Ultimate TOAST Demo and Honest Review | Restaurant Owner Guide https://youtu.be/bcsiKtTa0TMWatch: Startup Vs Operating Costs: Unveiling the Truth about Starting a Restaurant https://youtu.be/3COoovdTxXULET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://bit.ly/2D0a3QA#restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
Mastering Shift Leadership: 5 Etiquettes Every Manager Should Know | Restaurant Owner TipsIn this episode of Making Dough Show, we delve into the crucial art of passing and receiving a shift in the restaurant business. We shared five fundamental etiquettes that often get overlooked but play a pivotal role in fostering a positive work environment. As a leader or manager, your reputation sets the tone for the entire shift. Explore the importance of being the leader who not only demands excellence but also exemplifies it, regardless of the circumstances. Learn why maintaining your standard is key to fostering a positive work environment. From defining your leadership reputation to effective communication, learn how to elevate your team's performance and create a seamless transition between shifts. Don't let poor shift handovers be the cause of stress for your team; implement these practical tips today!Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resou...Watch: Customer Service Secrets: Surpass Expectation | Restaurant Owner Tips https://youtu.be/rMpjQn4XSSQWatch: The Secret to Boosting Holiday Profits in Restaurants https://youtu.be/mnQ6cd18qNMLET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://bit.ly/2D0a3QA#restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
9 Restaurant Holiday Logistics Tips: Guide for a Profitable Festive Season
In this episode of Making Dough Show, we're exploring the intricate dynamics of holiday logistics within the restaurant business, presenting 9 expert tips to ensure a successful and stress-free festive season. As Q4 approaches, a pivotal period for the industry, these insights aim to empower restaurant owners with practical strategies.
The first crucial step is making decisions about your holiday operating days and hours. Whether you're closing on specific days or reducing hours, clear communication is key. Digital communication follows suit, emphasizing the importance of updating your website, social media, third-party platforms, and mapping services to inform customers about your holiday schedule.
Online orders can be a potential source of mishaps if not managed properly. Ensure your POS system reflects accurate holiday hours to prevent order confusion and complications. Team availability is another significant aspect, requiring a well-planned meeting to communicate and distribute responsibilities during the holiday season.
Food order logistics take center stage to avoid overstock and waste during closures. Emergency contacts become essential for unforeseen issues, especially during the holidays, ensuring you have a list of reliable contacts for equipment repairs and crisis management. Planning for the post-holiday period is equally critical, with considerations for new menu offerings, marketing campaigns, and events to keep the momentum going into Q1.
Amid the holiday hustle, crisis management and contingency planning become paramount, allowing restaurant owners to navigate unforeseen challenges with resilience. Share your thoughts in the comments, and let's foster a community of informed restaurateurs. Join us in making this holiday season not just successful but also an opportunity for growth and leadership. Hit play now and let's make some dough together!
WATCH:
FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant in the next 36 months: https://www.mattengasu.com/startupcost
Watch: How To Start A Restaurant: Comparing Startup Vs Operating Costs https://youtu.be/3COoovdTxXU
Watch: 3 Power Skills Every Restaurant Owner MUST Master | Guide to Opening a Restaurant https://youtu.be/VVBjoMjDBTQ
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Mastering Customer Service: How to Exceed Expectations Even on Your Worst Day | Restaurant Owner Tips
Welcome to a transformative episode of Making Dough Show, where we unravel the secrets of mastering customer service in the face of personal challenges. In this enlightening discussion, we delve into the universal truth that everyone, even the best of us, has bad days. Join us as we explore the expectations placed upon us, whether we're working the kitchen or serving guests, and how those expectations shouldn't waver, even on our toughest days. Discover the art of maintaining a high standard of service, ensuring that every customer's experience is exceptional, no matter the circumstances.
In this episode, we provide practical advice on navigating those challenging shifts. Learn the importance of active listening and empathizing with customers, turning your focus outward to create a positive environment. We share valuable tips on affirmations, not just for your own benefit but also for uplifting your team during rough seasons. We emphasize the significance of effective communication with managers and colleagues, creating a supportive workplace where everyone can thrive.
Moreover, we highlight the power of relying on scripts in customer interactions. Understand how sticking to a well-crafted script can help maintain professionalism and consistency, ensuring that your customers receive the outstanding service they deserve. Join us as we explore the building of character through challenging seasons, reminding ourselves that, with effective communication and a positive mindset, we can not only survive but thrive, exceeding our guests' expectations. Elevate your hospitality skills and watch the full episode now!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resou...
Watch: Conflict and Friction in Business: A Success Philosophy | Restaurant Owner Tips https://youtu.be/Qg7Q1D5vAQU
Watch: Boost Profits: Mastering Restaurant Logistics During the Holidays! https://youtu.be/mnQ6cd18qNM
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Conflict and Friction in Business: A Success Philosophy | Restaurant Owner Tips
Join us in this insightful episode of Making Dough Show, where we delve into the nuances of business philosophy in the restaurant industry. In this episode, we share valuable experiences and discuss the importance of having a clear perspective to navigate challenges. Learn about different business philosophies, including the "growing lean" approach, and gain insights into managing chaos, embracing imperfection, and constantly improving. Whether you're a restaurant owner, manager, or simply interested in the business world, this episode offers practical wisdom for success. Subscribe for more insights into the dynamic world of making dough in the restaurant business!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resou...
Watch: Weather-Proof Your Restaurant Business: Logistics Tips During Holidays https://youtu.be/fEGxMlPoCqk
Watch: 3 Power Skills Every Restaurant Owner MUST Master | Guide to Opening a Restaurant https://youtu.be/VVBjoMjDBTQ
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Welcome back to another episode of Making Dough Show, your go-to guide for thriving in the restaurant business! As we gear up for the winter season, we've compiled 9 indispensable tips for restaurant owners and managers to conquer the unique challenges that cold weather brings.
First and foremost, we emphasize the importance of proactive weather monitoring using professional apps to stay ahead of storms and make informed decisions. Safety is our priority, striking a balance between keeping our team and customers safe while maintaining business operations. In this episode, we delve into the critical role of communication, whether it's updating social media, sending emails, or even using signage to keep everyone in the loop.
Flexibility in staffing is crucial during unpredictable weather, and we provide insights into understanding your team's commuting challenges and fostering a collaborative approach. As the season sees a shift towards delivery and takeout, we discuss strategies to ensure smooth operations and maintain optimal delivery times. Coordinating with suppliers becomes paramount, considering the impact of weather on inventory, and having backup suppliers ready in case of unforeseen disruptions.
Finally, we explore the cozy side of winter hospitality – from warm beverages to hearty dishes, creating a delightful experience for your customers despite the weather. Don't let winter freeze your business – implement these tips now and ensure a thriving quarter of sales. Like, subscribe, and join us in making dough this winter season!
Watch: Boost Profits: Mastering Restaurant Logistics During the Holidays! https://youtu.be/mnQ6cd18qNM
Watch: 3 Power Skills Every Restaurant Owner MUST Master | Guide to Opening a Restaurant https://youtu.be/VVBjoMjDBTQ
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Welcome to another enlightening episode of Making Dough Show, where we delve into the critical aspects of the restaurant business. In today's discussion, we focus on the pivotal distinction between startup costs and operating costs, providing invaluable insights for prospective restaurant owners.
Startup costs, encompassing everything from permits to equipment, are dissected in detail. Gain practical knowledge from our experiences, having successfully launched restaurants with budgets ranging from $50,000 to $500,000, particularly in the vibrant state of Texas. The startup cost breakdown includes rent deposits, interior design, kitchen equipment, initial inventory, licenses, permits, and the non-negotiable need for a website.
Transitioning to operating costs, we emphasize their significance in day-to-day business operations. Learn the art of managing variable and fixed costs, with a focus on controlling labor expenses and navigating through ongoing financial commitments such as rent, utilities, salaries, and more. The importance of weekly meetings and data-driven decision-making is underscored, offering practical strategies to ensure long-term financial viability.
Explore our free training, linked below, conducted by our seasoned expert, Matt, as he delves into the intricacies of startup and operating costs. Share your thoughts in the comments section – How do you approach budgeting for these costs in the restaurant industry? Your insights contribute to fostering a community of informed and successful restaurateurs. Let's elevate your understanding of restaurant economics together – hit play now and take off on a journey to financial mastery in the restaurant business!
WATCH:
FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant in the next 36 months:
https://www.mattengasu.com/startupcost
Watch:3 MUST Have Restaurant Owner Skillsets | Opening a Restaurant https://youtu.be/VVBjoMjDBTQ
Watch: RESTAURANT Call Out No Call No Show Policy | Restaurant Managementhttps://youtu.be/zLr1wyO5uPg
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Welcome to Making Dough Show, your ultimate resource for mastering the art of restaurant success! In this episode, we uncover the critical skills every restaurant owner must possess. From honing inventory mastery to mastering vendor negotiations and ensuring meticulous HR compliance, we've got you covered.
Discover the secrets to efficient inventory management, where understanding costs and implementing uncounted systems can transform your restaurant's financial health. Learn the art of vendor negotiations, saving your business substantial costs and fostering lasting supplier relationships. Dive into the intricacies of HR compliance, exploring compliant hiring practices and disciplinary actions, safeguarding your restaurant from potential legal challenges.
Explore menu engineering techniques, optimizing your menu for both customer satisfaction and profitability. Delve into operational efficiency strategies, streamlining workflows and enhancing customer service for a seamless dining experience. Join us on this transformative journey towards restaurant success and equip yourself with essential skills. Let's elevate your restaurant business together! Subscribe now and stay tuned for more invaluable insights.
WATCH:
FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant in the next 36 months: https://www.mattengasu.com/startupcost
Watch: 5 REASONS WHY RESTAURANTS FAIL | Tips for Restaurant Growth and Success https://youtu.be/ZTjMMuI95xg
Watch: 10 TIPS for a NEW Restaurant Manager
https://youtu.be/0SNSpBfBies
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
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WATCH:
FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant in the next 36 months: https://www.mattengasu.com/startupcost
Welcome to a new episode of Making Dough Show, where we uncover the secrets to restaurant success! In this episode, we address the five critical reasons restaurants often fail and provide actionable insights to help you thrive in the competitive culinary world. Join us as we explore the importance of operational efficiency, effective marketing strategies, capital management, navigating fierce competition, and choosing the ideal location for your restaurant.Learn the essential operational skills necessary to manage your restaurant seamlessly, from handling vendors to nurturing your team. Discover the power of digital marketing, leveraging social media and email campaigns to boost your restaurant's visibility and customer engagement. Understand the financial nuances, ensuring your restaurant remains financially stable and profitable.We also shed light on the challenges posed by fierce competition and offer strategies to make your restaurant stand out. Plus, gain valuable tips on selecting the perfect location to maximize foot traffic and attract your target audience.Don't miss this opportunity to equip yourself with these tips for restaurant growth and success. We hope that the insights and expertise shared in this episode will provide essential guidance to kickstart your restaurant business journey. Subscribe now, explore the free training resources below, and let's turn your culinary dreams into a thriving reality!Watch: Maximize Restaurant Holiday Sales: Seasonal Strategies for Restaurants Sales https://youtu.be/qnUD8Zl2qngWatch: 10 TIPS for a NEW Restaurant Managerhttps://youtu.be/0SNSpBfBiesPlease visit our website https://www.makingdoughshow.com/
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Discover the secrets behind customer psychology during the festive season in this episode of Making Dough Show. In this episode, we unravel the secrets behind customer psychology during the festive period and share practical tips to elevate your restaurant's offerings. From creating emotional connections through nostalgic experiences to crafting seasonal specials and considering dietary preferences, we've got you covered. Learn how to influence your customers' choices, revamp your catering menu, offer value, and create immersive dining experiences. Plus, discover the importance of staying culturally relevant to maximize your sales potential. Don't miss out on these game-changing strategies to crush your Q4 sales targets!
WATCH:
FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant in the next 36 months: https://www.mattengasu.com/startupcost
Watch:3 MUST Have Restaurant Owner Skillsets | Opening a Restaurant https://youtu.be/VVBjoMjDBTQ
Watch: 10 TIPS for a NEW Restaurant Managerhttps://youtu.be/0SNSpBfBies
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In this podcast episode of Making Dough Show, we explore the significance of being seen and known in the restaurant industry. We discuss the book "Be Seen" by Jen Gottlieb and its influence on prioritizing visibility. The narrative shares experiences that illustrate how a conscious decision to embrace visibility can lead to valuable opportunities. We emphasize the importance of connecting with customers, vendors, and influencers and contributing to the community. Social media is highlighted as a powerful tool for achieving visibility, and the responsibility of business owners in building a recognizable brand is underscored. We are challenging you to grab a copy of Jen's book and take small, daily steps toward being seen in the restaurant business.
WATCH:
FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant in the next 36 months: https://www.mattengasu.com/startupcost
Watch: 3 MUST Have Restaurant Owner Skillsets | Opening a Restaurant https://youtu.be/VVBjoMjDBTQ
Watch: Thriving in the Local Market | Restaurant Management Tips https://youtu.be/87q-YlLgVi0
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Welcome to another episode of the Making Dough Show, where we delve into the intricacies of the restaurant business during the holiday season. With the arrival of Halloween, Thanksgiving, Black Friday, Christmas, and New Year's, managing holiday staffing challenges becomes paramount. In this episode, we share valuable staffing tips to help you navigate the unique demands of the holiday season in the restaurant business. We discuss holiday staffing needs, cross-training, flexible scheduling, the importance of over-communication, and leveraging technology to streamline your operations. We also highlight the significance of creating a buffer for unexpected events. Join us in preparing for a successful holiday season in the restaurant industry. Whether you're a restaurant owner or part of the restaurant management team, these insights are tailored to ensure the success of your holiday operations. Don't forget to like, subscribe, and leave a review if you find this episode helpful. Let's make the upcoming holiday season a prosperous one for your restaurant.
WATCH:
FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant in the next 36 months: https://www.mattengasu.com/startupcost
Watch: 3 MUST Have Restaurant Owner Skillsets | Opening a Restaurant https://youtu.be/VVBjoMjDBTQ
Watch: 5 REASONS WHY RESTAURANTS FAIL | Tips for Restaurant Growth and Success https://youtu.be/ZTjMMuI95xg
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In this latest episode of Making Dough Show, I share 10 tips for new managers in the restaurant industry. Whether you're starting a new management position or transferring to a different location, these tips will help you navigate the challenges of being a new manager. I discuss the importance of setting expectations, building relationships with your team, and empowering them through knowledge. I also emphasize the value of harnessing collective insights and casting a vision for your team. By implementing these tips, you can become an effective and successful new manager.
WATCH:
FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant in the next 36 months: https://www.mattengasu.com/startupcost
Watch: 5 TIPS to Mastering Serving Food Consistency | Restaurant Manager https://youtu.be/Rb7xqGiY3uI
Watch: RESTAURANT Call Out No Call No Show Policy | Restaurant Management https://youtu.be/zLr1wyO5uPg
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In this new episode of Making Dough Show, I discuss the importance of consistency in the food industry, specifically focusing on how to ensure consistent food quality throughout multiple restaurants and shifts. I share five tips that can help you achieve food consistency, including the need for training, portion control, standardized recipes, and visual aids. By emphasizing these key points and implementing them in your restaurant, you can provide your customers with a consistently excellent dining experience. Watch the video to learn more and take action to improve your food consistency today! How leading by example and demonstrating your dedication can inspire your team and create a positive work environment.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Thriving in the Local Market | Restaurant Management Tips https://youtu.be/87q-YlLgVi0?si=493ey2qYZQQ3rJZz
Watch: RESTAURANT Call Out No Call No Show Policy | Restaurant Management https://youtu.be/zLr1wyO5uPg
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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Should you add Vegan options to your restaurant menu? Why and what are the best practices? In this video, we discuss the importance of offering vegan toppings and vegan options in our pizza business. While some may question the need for catering to the vegan community, we believe that customer satisfaction and meeting their dietary needs should be a top priority. Join our team's conversation as we explore the reasons behind this decision and the positive impact it can have on our business.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Watch: Thriving in the Local Market | Restaurant Management Tips https://youtu.be/87q-YlLgVi0 Watch: When to NOT Listen to Restaurant Staff: Leadership Strategies https://youtu.be/OzftnkAuVJo Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow FOLLOW us on Instagram: https://bit.ly/2SLRp42 CONNECT on Linked-In: https://bit.ly/2D0a3QA#restaurant#restaurantmanagement#restaurantmarketing
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As active members of the chamber of commerce and passionate entrepreneurs ourselves, we understand the importance of taking action to ensure the growth and prosperity of our businesses. Join us as we discuss effective tactics to boost your business and make a lasting impact in your community.
In this episode of Making Dough Show, we recount a conversation with a fellow restaurant owner and shed light on the significance of proactive efforts in driving success. It's not enough to simply hope for things to improve; you need to actively pursue growth opportunities. We share personal experiences and practical steps you can take to elevate your business, especially during the summer season.
From engaging with potential customers on the streets to offering free samples and building relationships with local businesses, we emphasize the power of personal connections. Discover how leading by example and demonstrating your dedication can inspire your team and create a positive work environment.
Don't rely solely on expensive marketing tactics or wishful thinking. Instead, implement actionable strategies that won't break the bank. We believe in the importance of taking initiative and going the extra mile to make your business thrive.
Join us as we delve into these valuable insights and encourage you to embrace a proactive mindset for long-term success. Let's make this summer your most prosperous season yet!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How to Transform Conflict into Solutions: Leadership Strategies https://youtu.be/OzftnkAuVJo
Watch: RESTAURANT Call Out No Call No Show Policy | Restaurant Management https://youtu.be/zLr1wyO5uPg
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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In this new episode of Making Dough Show, we delve into the dilemma of wanting to be a good listener in a leadership role, only to realize that constantly hearing problems may not be the best approach. Join us as we explore a business environment where team members believe they're being valuable by bringing problems to their leader's attention, unaware that it's not the key to success. Discover the importance of shifting the focus from problems to solutions and empowering your team to think critically. Are you a good listener of problems? Share your thoughts and let's start a conversation!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: RESTAURANT Call Out No Call No Show Policy | Restaurant Management https://youtu.be/zLr1wyO5uPg
Watch: Get Your RESTAURANT Featured on Local TV Stations | Restaurant Marketing https://youtu.be/gn49yz9w0aA
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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Are you struggling with employee attendance and managing shift coverage? Watch this new episode of Making Dough Show and learn effective strategies for dealing with workplace challenges such as last-minute call-outs, no-call no-show situations, and maintaining accountability in the workplace. Discover valuable insights on employee scheduling, team communication, and documentation of policies to create a reliable and cooperative workforce. From streamlining time-off requests to empowering organizations, this video offers practical tips and solutions to enhance your managerial responsibilities. Don't miss out on this opportunity to optimize your workplace productivity and ensure smooth operations. Subscribe now for more valuable content on employee management and organizational success!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Managing People Who Are Hard To Manage | Restaurant Manager Tips https://youtu.be/KiN59JyKYp0
Watch: The BEST Restaurant Employee Retention Strategy | Restaurant Management https://youtu.be/itsHHBt8f5U
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
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In this new episode of Making Dough Show, we delve into the notion that respect is earned, but it's not always the whole story. As a business owner or manager, you may find yourself in situations where you feel that others are not giving you the respect you deserve. However, it's important to understand that respect goes beyond just earning it from others. Self-respect plays a vital role in creating a positive and respectful work environment. Join us as we explore the significance of self-respect and its impact on earning respect from others. Discover how self-reflection and personal growth can help you become a respected leader.
Effective communication is another crucial aspect we delve into. It's not just about what you say, but how you say it. We provide insights on how to communicate with your team in a way that motivates and inspires them to fulfill their responsibilities. Learn how to lead with gratitude, sugarcoat your instructions, and emphasize the value of your team's contributions. By mastering the art of meaningful communication, you can foster a culture of respect and collaboration within your organization.
Additionally, we address the significance of providing perspective to your team. As a business owner, you have a broader vision for the company's future. However, your team members may not always see the bigger picture. We share strategies on how to communicate the "why" behind certain tasks and help them understand the meaning and purpose of their work. By giving them a wider perspective, you can foster respect, engagement, and alignment within the team. Join us in this video as we navigate the complexities of respect in the workplace and provide valuable insights to create a culture of mutual respect, growth, and success.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Managing People Who Are Hard To Manage | Restaurant Manager Tips https://youtu.be/KiN59JyKYp0
Watch: The BEST Restaurant Employee Retention Strategy | Restaurant Management https://youtu.be/itsHHBt8f5U
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
In this thought-provoking episode of Making Dough Show, we delve into the challenging decision of firing a customer in the restaurant industry. As a seasoned restaurant owner, I recount my recent experience of having to let go of a customer and provide valuable insights and practical tips on how to handle such delicate situations.
In the fast-paced world of food service, we process thousands of orders each week, serving a diverse range of customers. However, occasionally, we encounter individuals who may not align with our values or misuse our systems. In this candid discussion, I share the details of a recent incident where we had to make the difficult decision to part ways with a customer.
From the initial identification of the issue to conducting thorough investigations, I emphasize the importance of approaching customer challenges with an open mind and giving them the benefit of the doubt. By sharing my own experiences and the lessons learned, I offer guidance on how to navigate these sensitive situations while preserving both customer dignity and the integrity of your business.
One key aspect we address is the need to know and uphold your business's standards and values. In an industry where people may try to take advantage, it's crucial to set boundaries and protect your business's sustainability. I discuss how vulnerabilities in our discount and promo code system led to the exploitation by this particular customer, and the steps we took to rectify the situation.
By sharing this personal experience, I hope to inspire fellow restaurant owners, managers, and entrepreneurs to navigate customer challenges with confidence and integrity. Join the conversation by leaving your own thoughts and experiences in the comments section. Let's create a supportive community where we can learn from one another's stories and grow together.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Get Your RESTAURANT Featured on Local TV Stations | Restaurant Marketinghttps://youtu.be/gn49yz9w0aA
Watch: 7 Strategies for Staying Ahead in the Restaurant Industry | Restaurant Management https://youtu.be/zyY7lGw91Rs
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
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CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
In this episode of the Making Dough Show, I share my experience of being featured on a local TV segment as a restaurant owner. Join me as I discuss the importance of making attempts to get on TV, being prepared for the opportunity, and embracing discomfort for personal growth. I also highlight the significance of branding and investing in your restaurant's image. Learn from my reflections and get inspired to take the leap to showcase your food and business on local television!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 3 RESTAURANT OWNER Blind Spots | Restaurant Owner Tips https://youtu.be/3Srl6EycAAk
Watch: Marketing Magic: Harness the Power of Customer Reviews to Drive Restaurant Sales https://youtu.be/VuV3YBnjlqk
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
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restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Are you aware of your blind spots as a business owner? In this episode of the Making Dough Show, we delve into the critical topic of identifying blind spots in your restaurant business which is often overlooked. Cash management, product management, and discounts/promo codes can all become vulnerable areas if not properly addressed. Join us as we discuss these blind spots and share practical strategies to identify and address them. Learn how to implement checks and balances, record keeping, and tracking systems to safeguard your restaurant's profitability. Don't miss out these restaurant owner tips on valuable insights that can help you strengthen your business. Subscribe now and leave a review to stay updated on the latest episodes!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 7 Strategies for Staying Ahead in the Restaurant Industry | Restaurant Management https://youtu.be/zyY7lGw91Rs
Watch: Why Background Checks Are Crucial in Hiring | 3 Lessons Learned from a "Sex Offender Staff" Case https://youtu.be/9iESp_XDUfo
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
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CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
In today's episode of Making Dough Show, we discuss an important topic that affects restaurant owners everywhere: the impact of government funding and competition in the market. We've observed a significant increase in new restaurant openings, driven by the injection of funds such as PPP and ERTC money. This influx of capital has led to expansions and fierce competition in various neighborhoods and markets. Now, more than ever, it's crucial to evaluate how these developments affect your business and what actions you should take to stay ahead.
We invite you to join the conversation by sharing your experiences and thoughts on this matter. Have you witnessed heavy expansion in your local market? How did you utilize the government funds you received? Are you investing strategically to protect your business from competitors? Remember, as Mark Cuban famously said, "Someone is working twenty-four seven to take it all away from you." The restaurant industry is highly competitive, and being proactive and aggressive is key to securing your market share.
Creating content for your restaurant is another powerful tool to differentiate yourself and combat obscurity. Even if you're short on time, producing even mediocre content is better than none at all. We'll explore the importance of leveraging your unique point of view and engaging with your audience through videos, podcasts, and more. Let's discuss how you can make a lasting impact and connect with your customers. We'd love to hear your thoughts on these topics. Leave a comment on our YouTube video or podcast review, and let's engage in a conversation about the challenges and opportunities in the restaurant industry. Together, we can overcome obstacles, make some dough, and thrive in this competitive landscape.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: STREAMLINE Your Restaurant Operations | Restaurant Owner Tipshttps://youtu.be/x54UJWtgywQ
Watch: Why Background Checks Are Crucial in Hiring | 3 Lessons Learned from a "Sex Offender Staff" Case https://youtu.be/9iESp_XDUfo
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
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CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
In this episode of Making Dough Show, we explore the importance of streamlining restaurant operations. As a fellow restaurant owner, I understand the passion and dedication required in this industry. Success comes from continuous improvement, not quick fixes. Streamlining your restaurant is a continuous process, a journey that requires patience and perseverance. It's essential to break free from the notion that there's a quick fix or a magic solution. Success in this field is built through incremental improvements in every aspect of your business.Crafting a clear vision is the first step, allowing you to define your destination. Prioritization is key amidst daily chaos, focusing on tasks with the most impact. Embracing challenges as opportunities and implementing systems to avoid repetition is crucial. Seek inspiration from successful establishments like Chick-fil-A and connect with peers to share your vision. Let your unique identity shine and make a positive impact on your community through exceptional service! Tune in and learn more on how we reach our goals with this restaurant management tip!
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Raising the Bar for Your Restaurant: How an Inspection Form Can Elevate Your Business https://youtu.be/ECIWozl1gmc
Watch: Marketing Magic: How to Harness the Power of Customer Reviews to Drive Results https://youtu.be/VuV3YBnjlqk
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
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CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
In this episode of Making Dough Show, we share another shocking and embarrassing story from one of our restaurants, emphasizing the importance of caution and conducting background checks when hiring. The story revolves around a staff member we will call “John”, who had a parole officer and was revealed to be a sex offender, leading to his dismissal.
The incident took us by surprise as we had no knowledge of John's criminal background during his two months of employment. The situation was further complicated by miscommunication, as the manager initially stated that the parole officer wanted John to quit without disclosing the actual reason.
From this experience, we learned three valuable lessons: the world can be unpredictable, appearances can be deceptive, and thorough background checks are crucial, especially when hiring individuals who may interact with vulnerable groups.
By sharing this story, we aim to help others avoid similar predicaments and learn from our mistakes. Conducting background checks is essential, and there are numerous services available to assist in this process, particularly when hiring managers or leaders.
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How to Build a Strong Management Team Using Accountability Charts | Restaurant Owner Tips https://youtu.be/5ZrcKSmXXOQ
Watch: Restaurant Staff Thief Caught and 4 Lessons Learned https://youtu.be/kQz2EQBmJ1A
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Are you struggling with team accountability in your restaurant? In this episode of Making Dough Show, we delve into the importance of having a clear accountability chart for your management team. Without a defined structure, confusion and friction can arise, leading to tasks left undone and disagreements among team members.
By implementing an accountability chart, you can assign roles, responsibilities, and clear lines of accountability. In this video, we share our own accountability chart as an example, which includes sections such as Texas hospitality, training, policies and procedures, people, goods, and systems.
Texas hospitality is crucial for providing a positive guest experience, so having a manager or lead responsible for ensuring smiling service, accuracy, and addressing customer concerns is essential. By having someone accountable for these aspects at the store level, it relieves the burden on the owner and fosters a more efficient and effective management system.
Join us as we discuss the importance of an accountability chart and guide you through creating your own. Say goodbye to confusion and friction within your team and establish a solid management system that brings clarity and accountability. Watch now and take your restaurant's operations to the next level!
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Restaurant Staff Thief Caught and 4 Lessons Learned https://youtu.be/kQz2EQBmJ1A
Watch: Raising the Bar for Your Restaurant: How an Inspection Form Can Elevate Your Business https://youtu.be/ECIWozl1gmc
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
In this episode of Making Dough Show, we share an embarrassing story of how one of our team members stole from us and sold our gift vouchers for his own profit. We also reveal how we discovered the theft and the lessons we learned from this experience. By watching this video, you'll learn how to protect your business from theft and fraud, and why it's important to communicate the true cost of running your business to your team members. Don't be naive, but also don't be too paranoid. Find the right balance and protect your business and your hard-earned money. Watch now and learn from our mistakes!
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Raising the Bar for Your Restaurant: How an Inspection Form Can Elevate Your Business https://youtu.be/ECIWozl1gmc
Watch: Marketing Magic: How to Harness the Power of Customer Reviews to Drive Results https://youtu.be/VuV3YBnjlqk
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Welcome to the latest episode of the Making Dough Show! In this episode, we will discuss a crucial aspect of the restaurant industry that often gets overlooked: the importance of having a restaurant inspection form in place. If you're a restaurant owner or manager, you know how challenging it can be to maintain consistency in your operations and ensure that your team is meeting your standards for cleanliness, safety, and health.
In this episode, we will explore how having an inspection form that is based on the core value of "Texas Hospitality" can serve as a powerful tool for improving the performance of your managers and team members. We will discuss how this form can help you achieve accountability and objectivity in your operations and how it can ultimately lead to the growth of your business.
So if you're ready to take your restaurant to the next level, make sure to tune in and learn how a restaurant inspection form can help you achieve your goals!
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Creating the Perfect Restaurant Atmosphere: Tips and Tricks from a Restaurant Ownerhttps://youtu.be/OlHu_ijTzMw
Watch: Marketing Magic: How to Harness the Power of Customer Reviews to Drive Results https://youtu.be/VuV3YBnjlqk
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
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CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Welcome to this episode of the Making Dough Show! In this video, we'll be discussing the crucial topic of restaurant atmosphere. As a fellow restaurant owner, I understand that customers visit our restaurants not just for the food but also for the ambiance and overall experience. So, I'm excited to share my insights on how to create the perfect atmosphere by considering how you want your customers to feel, removing outdated decor, and being intentional about your restaurant's message. Join me as we explore these essential elements and learn how to make your restaurant unforgettable! Don't forget to subscribe to our YouTube channel for more valuable content.
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Watch this BEFORE Franchising or Buying a Franchise! https://youtu.be/Em-NbseBNmk
Watch: Marketing Magic: How to Harness the Power of Customer Reviews to Drive Results https://youtu.be/VuV3YBnjlqk
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
In this episode of Making Dough Show, we're diving into the power of customer reviews as a marketing tactic. As the saying goes, "stupid reviews matter" - and we're here to show you why. By leveraging the feedback and opinions of your happy customers, you can drive more sales and grow your business without spending a dime on traditional advertising. We'll share real-world examples of how customer reviews have helped businesses like yours succeed, as well as practical tips and strategies for encouraging and managing customer feedback. Don't miss this valuable insight into one of the most effective marketing techniques out there - tune in now!_____________________________________________________________Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resourcesWatch: 5 Effective Tips to handle the STRESS of a NEW Job | Restaurant Owner Advice https://youtu.be/gMg92pSUiDgWatch: How to Become a General Restaurant Manager? | Tips to get promoted at workhttps://youtu.be/ADVbye6xEP8 Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough! Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demoPlease visit our website https://www.makingdoughshow.com/LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow FOLLOW us on Instagram: https://bit.ly/2SLRp42 CONNECT on Linked-In: https://bit.ly/2D0a3QA#restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow
While conflict is detrimental to any kind of business, it is very much normal. As a business owner, how do you handle conflicts between your managers and team members? How effective are your ways? In this episode of Making Dough Show, I will provide top tips that we apply to all of our stores which help us a lot not only on how to resolve conflict but how to even avoid it from arising at the workplace.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 5 Restaurant Business Success Tips | How to run a Successful Restaurant https://youtu.be/lCcxPAigL7E
Watch: How to motivate an introvert employee | 3 Customer Service Tips for Introverts https://youtu.be/sRGoErJWZtw
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
business
restaurant
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How do you pick your word of the year? Why is it important to have one? Watch this short video as to how choosing my word of the year played a vital role in setting our goals and how this word/s equipped us in achieving these goals every year. Sounds like a very simple task, right? But once done properly and eagerly, your one little word of the year can be your greatest weapon.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 5 Effective Tips to handle the STRESS of a NEW Job | Restaurant Owner Advice https://youtu.be/gMg92pSUiDg
Watch: Restaurant LABOR Shortage TIPS | Restaurant Owner's Advice https://youtu.be/72gVCrLtS5I
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
business
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In the business world, the best asset is its people. If you have good people, everything else will follow. What are your ways in managing your team’s performance? How do you conduct such? How effective are they? In this episode of Making Dough Show, I will enumerate 4 tips which are applicable not only to the restaurant industry but to all types of business which are running through human resources.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How to Control Using Cell Phone at Work Effectively | Restaurant Owner Advice https://youtu.be/_bAHsX3esEs
Watch: WHY Good Employees quit | Restaurant Manager Tips https://youtu.be/9fPKz8zgziw
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
business
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
How do you pick your word of the year? Why is it important to have one? Watch this short video as to how choosing my word of the year played a vital role in setting our goals and how this word/s equipped us in achieving these goals every year. Sounds like a very simple task, right? But once done properly and eagerly, your one little word of the year can be your greatest weapon.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 5 Effective Tips to handle the STRESS of a NEW Job | Restaurant Owner Advice https://youtu.be/gMg92pSUiDg
Watch: Restaurant LABOR Shortage TIPS | Restaurant Owner's Advice https://youtu.be/72gVCrLtS5I
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
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As a business owner, a manager or whatever position you may be in the industry, keeping your team’s morale is quite a challenge. How do you cheer your people up especially when everything is crashing and burning? Here are 3 simple yet very effective ways to boost employee morale and motivation.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Managing People Who Are Hard To Manage | Restaurant Manager Tips https://youtu.be/KiN59JyKYp0
Watch: Creating an Employee Experience Roadmap l What the Expert Says? https://youtu.be/xhvi230IMRc
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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In this episode of the Making Dough Show, we invited a professional chef/ restaurateur- Natalia Levey. She is a co-owner of Speaks Clam Bar, Kojo, and Central Park St. Pete and has been in the restaurant industry since 2001. She is the founder of "Hi Hospitality Group," an award-winning entrepreneur, and author of "Cravings Boss," a wellness advocate.
We talked about different challenges in our restaurant industry, especially during challenging times like the pandemic brought by Covid. She shared brilliant ideas for infusing the culture of wellness and well-being in managing priorities and handling stress in the industry, thus creating a strategic vision for it.
We hope that in this interview, we inspired you to pursue your passion and dedication toward our restaurant industry and continue to achieve that grand vision of yours!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Get to know more about Natalia by visiting her website :
https://www.natalialevey.com/
Watch: 5 Tips to RECESSION Proof your RESTAURANT | Restaurant Owner Tips https://youtu.be/MR8OasNe8TQ
Watch: 3 Restaurant Manager Secrets to SUCCESS | Restaurant Manager Training https://youtu.be/AqumLhwgcSQ
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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To care for our people is considered on top of all things we do in our business. Employee experience is a priority but many are being misdirected in handling such.
In this episode of the Making Dough Show, we invited Anastasia Vladychynska, an expert in the field of Customer Experience Management. She is the founder of Vladychynska, a training and consulting company that helps national and multinational organizations dramatically improve their internal and external customer service. She worked with large companies such as McDonalds and Kenzo.
This interview will guide us in creating an employee experience roadmap based on what the expert says and not based on hearsays. It is a pinpoint not only for restaurant industries but for all businesses whose main factor is their employees. A lot of insightful learnings and thoughts in handling your employees, assessing employee experience, employee development stages and other factors has been shared in the discussion.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
To know more about our special guest, Anastasia, visit her website:
https://vladychynska.com/en
Watch: Managing People Who Are Hard To Manage | Restaurant Manager Tips https://youtu.be/KiN59JyKYp0
Watch: 3 Restaurant Manager Secrets to SUCCESS | Restaurant Manager https://youtu.be/AqumLhwgcSQ
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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In this episode of Making Dough Show, we invited a special guest to explain the fundamentals of franchising your business. When is the right time to franchise? What are the criteria, strategies and procedures you need to take?
Our guest, Stacey Marmolejo is the creator of Franchise Prep Academy which provides unbiased courses for entrepreneurs to learn all they need to know to buy a franchise business or transform a current business into a franchise.
After 25 years of climbing the corporate ladder, Stacey gave up a prestigious Senior Vice President position with a national firm to purchase a start-up franchise. 16 years later, as one of the Top 10% of franchisees, she successfully sold her franchise business and now dedicates her time to helping others who want to pursue a similar path to career success and life happiness.
In addition to her courses, Stacey volunteers her time mentoring military veteransinterested in entrepreneurship. She has been featured in Veteran on the Move, Entrepreneurs United, Management Blueprint, Franchise Times, CBS, Fox News, Authority magazine, Buzzfeed, Thrive Global and Yahoo Finance!
We hope that in this 30-minute video, we are able to serve you in the proper path when you take the next level of franchising your business or buying a franchise!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 5 Restaurant Business Success Tips | How to run a Successful Restaurant https://youtu.be/lCcxPAigL7E
Watch: 5 Restaurant Partnership Advice You Need To Know | Restaurant Management Tips https://youtu.be/HDeXS5ZXdcM
You can also check more on Stacey on these links:
https://www.staceymarmolejo.com/
https://www.linkedin.com/in/staceymarmolejo/
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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How to deal with angry and rude customers? One out of every few hundred customers is not nice at times.
They can be rude for different causes. Some are reasonable, and some are not. However, when our job is to deliver the utmost customer service, we can't avoid dealing with angry or rude individuals occasionally. How we respond can make a big difference! Are we losing customers or still making them satisfied? Watch this video and apply these customer service training tips when dealing with difficult customers in your restaurant or any business!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How To Write an Incident Report Effectively | Restaurant Management Training https://youtu.be/-Rap9MUVegw
Watch: 5 Effective Tips to handle the STRESS of a NEW Job | Restaurant Owner Advice https://youtu.be/gMg92pSUiDg
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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How to write an incident report effectively? It is critical to report incidents as they occur in the workplace. Reporting is necessary to record what happened and to identify potential workplace issues. This way, we can avoid them from happening again. Your business’s incident report form should make it painless to document the details of a workplace incident. Watch this episode, as this will be an incident report writing guide for you!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 7 HR Policies Every Restaurant Owner Must Have | Restaurant Manager Tips https://youtu.be/uWA7z1fbfBk
Watch: The BEST Restaurant Employee Retention Strategy | Restaurant Management https://youtu.be/itsHHBt8f5U
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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How to handle the stress of a new job? In today's Making Dough Restaurant Show, we get to answer Jonathan's question from Waco, Texas, who's starting a new job as a restaurant manager. Indeed, having a new role or company can most likely be stressful. We all have been there! So don't miss out on watching this episode and know how to deal with new job stress! These tips can help you move through the transition with more reassurance.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 7 HR Policies Every Restaurant Owner Must Have | Restaurant Manager Tips https://youtu.be/uWA7z1fbfBk
Watch: The ABSOLUTE Best Way to Control LABOR in your Restaurant | Restaurant Manager Tips https://youtu.be/EpAXM3vnxO8
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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7 Company Policies you need to know and implement -this is what we're talking about for today's Making Dough Restaurant Show episode! If you don't have these 7 HR policies every restaurant owner must have, add them to your HR calendar and execute them ASAP because every business needs these. Watch 'til the end to learn more about these valuable restaurant manager tips!
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: The ABSOLUTE Best Way to Control LABOR in your Restaurant | Restaurant Manager Tips https://youtu.be/EpAXM3vnxO8
Watch: The BEST Restaurant Employee Retention Strategy | Restaurant Management https://youtu.be/itsHHBt8f5U
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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Do you know what is the absolute best way to control labor in your restaurant? One of the gravest challenges in restaurant management is how to control labor costs. We've been in the restaurant business for a while, and let's face it, one thing we love doing in this business is to complicate things. There are too many variables that are out of our hands. But of course, there are some factors we can control. And that is what we should focus on - the things we can control. In this episode, I'll be sharing tips for controlling labor costs, so watch this video until the end and do not miss anything.
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How to actually WORK ON your business vs. WORK IN your business | Restaurant Owner Tips https://youtu.be/x60wcvhh4bw
Watch: 5 Tips to RECESSION Proof your RESTAURANT | Restaurant Owner Tips https://youtu.be/MR8OasNe8TQ
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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How to actually WORK ON your business vs. WORK IN your business? As a budding small business owner a few years ago, I started working IN our small restaurant business for hundred hours a week (just like anybody else). Then, I realized I did not want to get stuck in that tedious situation. So my husband, Matt, and I decided to make time to WORK ON our business. In today's Making Dough Restaurant Show episode, I am sharing tips on how we successfully manage our business without compromising our freedom as entrepreneurs -achieve work-life balance by WORKING ON the business! And hopefully, these tips will also work for you!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: RESTAURANT SWOT ANALYSIS - How to conduct a swot analysis for your restaurant https://youtu.be/vePk26r5aA0
Watch: 5 Tips to RECESSION Proof your RESTAURANT | Restaurant Owner Tips https://youtu.be/MR8OasNe8TQ
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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Fellow business owners, how do you recession proof your restaurant business? In today's Making Dough Restaurant Show episode, Matt will give us 5 tips to RECESSION Proof your RESTAURANT! Take this restaurant owner's tips and run a successful restaurant business even in today's challenging times.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: FIRED after 13 years working at Starbucks | Restaurant Owner Reaction https://youtu.be/c60oGG63f9Q
Watch: How to Control Using Cell Phone at Work Effectively | Restaurant Owner Advice https://youtu.be/_bAHsX3esEs
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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A few days ago, a video of a Starbucks employee who got fired after 13 years went viral online. This 33-year-old man who worked at Starbucks for more than a decade got fired over a month-old violation. It led to a union (an entire Starbucks store) walkout and a viral video that garnered more than 21 million views on TikTok.
As restaurant and business owners, what lessons could we learn from this unfortunate Starbucks worker story? Here are my three takeaways.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How to Control Using Cell Phone at Work Effectively | Restaurant Owner Advice https://youtu.be/_bAHsX3esEs
Watch: How to grow Restaurant Sales Successfully | Restaurant Owner Top Tips https://youtu.be/q4EonIZdpvA
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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How to Control Using Cell Phone at Work Effectively? Is it wise for a restaurant manager to confiscate a phone from an employee?In today's Making Dough Show episode, I will discuss our proactive approach to implementing rules on using a cell phone at work. Employees must have cell phone etiquette in the workplace to avoid being distracted and maintain safety at all times. Would you like to know our strategy to ensure that our staff follows our workplace cell phone policy at all times? Then don't miss out on this episode! Watch until the end!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 5 Restaurant Business Success Tips | How to run a Successful Restaurant https://youtu.be/lCcxPAigL7E
Watch: How to grow Restaurant Sales Successfully | Restaurant Owner Top Tips https://youtu.be/q4EonIZdpvA
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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Today, we get to answer David's question about how to grow restaurant sales successfully. As restaurant owners and managers, the recent years have become challenging due to different hardships we've been facing, such as the pandemic, inflation, etc. Our top priority should be growing our sales. We need to be profitable, and aggressive restaurant marketing can make a difference. Watch this episode and apply this to increase restaurant sales!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 5 EFFECTIVE Ways to HANDLE STRESS of owning a Restaurant Business https://youtu.be/MFKiN4o83EI
Watch: TOP Marketing Strategies to Launch a Restaurant | How to Open a Successful Restaurant https://youtu.be/_xGgRh7eDOA
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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How to handle the stress of owning a restaurant business? As restaurant owners, we experience stress every single day. It's inevitable. But when it becomes periodic and excessive, we must do something to manage it effectively so it won't affect our body and brain function. Finding practical ways to deal with stress is crucial to having a successful restaurant business.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: TOP Marketing Strategies to Launch a Restaurant | How to Open a Successful Restaurant https://youtu.be/_xGgRh7eDOA
Watch: 5 Restaurant Business Success Tips | How to run a Successful Restaurant https://youtu.be/lCcxPAigL7E
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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In today’s Making Dough Restaurant Show episode, we get to answer Jona’s query about how to open a successful restaurant. Here are the top marketing strategies to launch a restaurant that I would love to share with you. These are proven marketing strategies that we have been applying to our restaurant business up to this date. As restaurant owners, understanding and implementing effective restaurant marketing is key to running a restaurant successfully. Watch this video if you are starting a restaurant and are keen on making it a thriving business.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How to expand a restaurant to multiple locations in 3 monthshttps://youtu.be/RjsagC1lDTo
Watch: How to CHOOSE A RESTAURANT LOCATION | 12 tips to selecting a restaurant location https://youtu.be/DuPMfT07oms
Watch: Try MATTENGA'S PIZZERIA in Schertz and San Antonio Pizza Ad https://www.facebook.com/mattengaspizzeria/videos/528794691655793
Visit: The USPS website @ https://www.usps.com/business/every-door-direct-mail.htm
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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Today, we are addressing Sarah's question about how to run a successful restaurant. Here are 5 restaurant business success tips that I would love to share with you.
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You must know your numbers
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Your top priority should be "To Grow Sales"
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Your team is your most valuable asset
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You need systems in place
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You must have software
Do these 5 things to run a SUCCESSFUL RESTAURANT business. Whether you are only planning or starting a restaurant business or a restaurant owner for years, you must apply these restaurant management tips. They are the keys to running a successful restaurant!
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How These Former Engineers Found Success in the Restaurant Business https://youtu.be/0NfMfAnhJEg
Watch: How to expand a restaurant to multiple locations in 3 months https://youtu.be/RjsagC1lDTo
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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In today’s Making Dough Restaurant Show, we’re sharing this special interview of Chad Franzen from SpotOn Series Podcast with our very own Hengam Stanfield, the co-owner of Mattenga’s Pizzeria, alongside her husband, Matt Stanfield.
Let’s find out how these former engineers found success in the restaurant business. Mattenga’s Pizzeria is a family-owned group of restaurants in Schertz, San Antonio, and New Braunfels, Texas, USA. If you are a starting independent restaurant owner, this episode is for you! So don’t miss this and be inspired as you witness a restaurant business success story.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resou...
Watch: LET'S GO TO PIZZA EXPO | Best Experience at Pizza EXPO Vegas 2022 https://youtu.be/9rD1V4y0pTk
Watch: Flip Through MODERNIST PIZZA Book Review | Why this is the Best modernist pizza book https://youtu.be/E0j7zdk16fw
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast...
Please visit our website https://www.makingdoughshow.com/
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Last month, we went to the 38th Annual Pizza Expo that was held at the Las Vegas Convention Center. If you are in the pizza industry, attending a Pizza Expo is a must! Just imagine that once-a-year we will have the opportunity to come together and meet other pizzeria operators and owners not just in the U.S. but also from other countries. So how do we get the most out of this Pizza Expo experience? With so much to see and learn, you need to understand and make your intentions clear as to what you want to get out of the expo. With this, you will have a plan of attack on which specific booths, seminars or demonstrations you want to visit and attend. Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Watch: Flip Through MODERNIST PIZZA Book Review | Why this is the Best modernist pizza book https://youtu.be/E0j7zdk16fw
Watch: How to expand a restaurant to multiple locations in 3 months https://youtu.be/RjsagC1lDTo Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough! Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo Please visit our website https://www.makingdoughshow.com/ LET'S CONNECT: SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow FOLLOW us on Instagram: https://bit.ly/2SLRp42 CONNECT on Linked-In: https://bit.ly/2D0a3QA
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Today I will personally share how we were able to open multiple restaurant locations and another three (3) more within the next few months from now.
Let me ask you a question, have you ever thought that there will come a time when you are already earning a 6-digit figure daily from your business? If your answer is YES, then you are dreaming big! And bigger dreams require bigger moves! So how will you turn this dream into reality? You need to keep improving your business's different aspects; from your restaurant systems to operations, you also need to invest in your people, and more importantly, invest in your growth as an entrepreneur.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Managing Smoke Breaks for a Safe Workplace | Restaurant Management Tips https://youtu.be/lgrPFjpombs
Watch: Ultimate Menu Engineering Tips | How to price restaurant menu effectively? https://youtu.be/U_YBDUx7Ujw
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
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Today we get to answer Gary's question about how to get the best deals with suppliers and distributors.
One of the best ways to decrease your expenses as a business owner is a renegotiated pricing, and the key to getting the best deal is negotiating right with your suppliers and distributors. For example, you can negotiate for a discount if you purchase in bulk or ask for any payment arrangement they offer. Sometimes, we overlook the importance of negotiation in business, but it does pay to try and plan.
“Let us never negotiate out of fear. But let us never fear to negotiate.” - John F Kennedy
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Why is Manager Log the BEST RESTAURANT MANAGEMENT TOOL | Restaurant Management System Tip https://youtu.be/LKLyBGur_NY
Watch: Ultimate Menu Engineering Tips | How to price restaurant menu effectively? https://youtu.be/U_YBDUx7Ujw
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
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Today we get to answer Jennifer’s question, who owns a coffee shop opening in the next few weeks. She's asking about managing employee smoke breaks in the restaurant.
Research shows that breaks can improve employee productivity hence allowing regular breaks is a common practice that many owners apply when managing a restaurant.
But how about smoke breaks? How can a restaurant owner manage employee smoke breaks? Setting a policy or guidelines that are clear and concise is the best way to handle this. For example, the guidelines may include that after every smoke break, an employee should wash their hands within the next 20 seconds otherwise they will be reprimanded. Also, let your employee understand the rationale behind every policy or guideline. Food safety and hygiene are of utmost importance, especially for restaurant businesses. As restaurant owners, it is our job to ensure we are managing smoke breaks for a safe workplace.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Why is Manager Log the BEST RESTAURANT MANAGEMENT TOOL | Restaurant Management System Tip https://youtu.be/LKLyBGur_NY
Watch: Ultimate Menu Engineering Tips | How to price restaurant menu effectively? https://youtu.be/U_YBDUx7Ujw
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
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The use of restaurant manager logs is vital in managing a restaurant. This is considered one of the best restaurant management tools as it helps improve communication on a higher level as needed information is readily available. The restaurant manager logs will provide you with the information you need on a daily basis.
Before, restaurant manager logs were in the form of physical paper but as we progress to the digital era, today, it can be in the form of an electronic document or even in a form of software. Learning how to adapt quickly will determine our success. In this Making Dough Restaurant Show episode, I will be sharing the manager log we use for our restaurant and why is manager log the best best restaurant management tool.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 5 Top Interview Tips | How to ace a job interview easily?
https://youtu.be/tWLnjZwc9bI
Watch: Ultimate Menu Engineering Tips | How to price restaurant menu effectively? https://youtu.be/U_YBDUx7Ujw
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
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How to price your restaurant menu effectively? As restaurant owners or managers, we must know what Menu Engineering is. Menu engineering is a restaurant business structure used to assess and maximize restaurant menu pricing and strategize to build a more profitable menu. Today, I am giving the Ultimate Menu Engineering Tips that will help you increase profits with your menu.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: 5 Top Interview Tips | How to ace a job interview easily? https://youtu.be/tWLnjZwc9bI
Watch: 3 Restaurant Manager Secrets to SUCCESS | Restaurant Manager Training https://youtu.be/AqumLhwgcSQ
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
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How to ace a job interview easily? A job interview is an opportunity for any job seeker to demonstrate their capabilities and make a good impression, so you would want to perform at your best during this critical meeting. In today's Making Dough Restaurant Show episode, I will give you 5 Top Interview Tips to make you ace any interview.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How to tell customer an item is out of stock | Improve Restaurant Customer Service https://youtu.be/v6GXeJKgXfE
Watch: 3 Restaurant Manager Secrets to SUCCESS | Restaurant Manager Training https://youtu.be/AqumLhwgcSQ
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
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How to be a good restaurant manager? Here are 3 Restaurant Manager Secrets to SUCCESS that will make you an effective and good manager.
Today, we are answering a question from Maria Rose, a Restaurant Manager from Nashville, Tennessee. She would like to know the top tips on being a successful restaurant manager.
First of all, Maria Rose, kudos to you for being in a role of leadership in the restaurant industry. You are the glue and responsible for the health of the organization. It’s a huge burden and responsibility. You are VITAL to make sure the restaurant is profitable, and our staff GETS PAID!
So now, let’s talk about three aspects of the restaurant that you must OBSESS over... think about, wrestle with, and ponder on to be a successful Restaurant Manager.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How to tell customer an item is out of stock | Improve Restaurant Customer Service https://youtu.be/v6GXeJKgXfE
Watch: Managing People Who Are Hard To Manage | Restaurant Manager Tips https://youtu.be/KiN59JyKYp0
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
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How to tell customer an item is out of stock? This is the question raised by one of our followers, Colin Boyd, who is a restaurant server. Restaurant out of stock item is probably one of the most common, yet challenging issues that we must convey to a customer upfront.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Managing People Who Are Hard To Manage | Restaurant Manager Tips https://youtu.be/KiN59JyKYp0
Watch: WHY Good Employees quit | Restaurant Manager Tips https://youtu.be/9fPKz8zgziw
Today, we are giving practical tips when communicating restaurant out of stock item to a customer. Hopefully, this will improve restaurant customer service and provide a great restaurant customer experience. This topic needs to be a part of restaurant customer service training that is needed in setting customer service standards.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
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One of the most common dilemmas of every manager is managing people who are hard to manage, and it is not an easy job. Improving management skills can be challenging, especially when you deal with difficult employees.
Download:The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch:WHY Good Employees quit | Restaurant Manager Tips https://youtu.be/9fPKz8zgziw
Watch:HOW TO BE A GOOD RESTAURANT MANAGER | RESTAURANT MANAGEMENT TIPS https://youtu.be/uhltTB4c2c4
So let us talk about people who are hard to manage. First of all, who are these people among your staff? These are the employees that need to be managed all the time, or they won't perform at their best. These difficult people need extra coaching, feedback, time, and attention from you. They are the ones who are inexperienced, disengaged, or hard-headed.
Today, I am giving practical tips on how to manage difficult employees in the workplace. Hopefully, these tips will not only work in restaurant manager training but, generally, for staff training and development to find better ways how to deal with hard people.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
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Today, we get to answer Johny's question, why good employees quit? As restaurant owners, we have experienced losing valuable employees in the past few years. But, we have learned, and we were able to identify the no.1 reason why good employees are quitting.
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: My TOP Employee Retention Strategy | Restaurant Management Tipshttps://youtu.be/m18Y1WMNcoU
Watch: The BEST Restaurant Employee Retention Strategy | Restaurant Management https://youtu.be/itsHHBt8f5U
Losing valuable employees is a critical issue that most business owners face in this day and age. We should find practical ways to resolve this employee retention problem because for businesses to thrive nowadays, finding and keeping the best employees is paramount. Hopefully, our episode today can serve you in coping with employee turnover crises.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
Please visit our website https://www.makingdoughshow.com/
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
WATCH: Best POS Software for Restaurants in 2021 | The ULTIMATE Toast POS Demo https://youtu.be/Wq1OGCsDTws
Please visit our website https://www.makingdoughshow.com/
How to become a General Restaurant Manager from being a FOH or Front of the House Manager? Today, we get to answer this question from Caleb, a FOH at a restaurant he's currently working at, and he wants some tips to get promoted at work.
Caleb would like to move up to the General Manager (GM) position, and of course, get a raise. Since I'm a restaurant owner, Caleb thought I could give him some advice to get the promotion he has been longing for a while now.
So, let me present you with four practical tips about the next few steps you need to know and undergo for you to move up in your job.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
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Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo
WATCH: Why is TOAST the Best POS Software for Restaurant? | Restaurant Management Tips https://youtu.be/KzG7DpErrw0
Please visit our website https://www.makingdoughshow.com/
Today, I will share what we think is the Best POS Software for Restaurants in 2021. We've been utilizing the TOASTTab POS System for the last seven years in our restaurant. Do we consider TOAST the Best POS Software for Restaurant? Yes, of course. Is it perfect? No, because nothing is perfect. There are always pros and cons. But let me tell you the top 3 features of TOASTTab that we loved the best. If you want to improve your sales, reliable POS Software is a must. We use TOAST POS to increase our sales and monitor our COGS, week in and week out. I hope you take these restaurant tips from me and watch this video 'til the end as I show you The ULTIMATE Toast POS Demo!
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: Why is TOAST the Best POS Software for Restaurant? | Restaurant Management Tips https://youtu.be/KzG7DpErrw0
Watch:37 Restaurant Systems | How to run a restaurant successfullyhttps://youtu.be/OAHE8zfFFNs
Please visit our website https://www.makingdoughshow.com/
I want to start systematizing my restaurant. Where and how should I start? How to systemize your restaurant business successfully? These are the questions from one of our followers, John. He wants to start getting things organized and systematized for his restaurant business.
So today, we're going to talk about restaurant systems because I know that this is the key to freedom! I'll be sharing with you practical restaurant management tips. Particularly about the remarkable restaurant systems we've been working on for our restaurant for the last seven years. These systems tremendously helped us not be slaved off our business - to run a profitable restaurant that does not run us.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: Restaurant Management 101: How to Lead the Team Effectively https://youtu.be/r4vHpFRdy34
Watch: Is working 80 hours a week worth it? | How to run a profitable restaurant and manage time https://youtu.be/dunZRY_i9Us
Please visit our website https://www.makingdoughshow.com/
How to survive labor shortage in 2021? Here’s a restaurant owner's advice, Making Dough Show Restaurant Show host herself, Hengam Stanfield. She addresses this issue through an interview by RunningRestaurant.com’s podcast host Jaime Oikle. Have fun watching as they tackle one of the most arduous struggles restaurants are facing now, labor shortages.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: Restaurant Management 101: How to Lead the Team Effectively
https://youtu.be/r4vHpFRdy34
Watch: Is working 80 hours a week worth it? | How to run a profitable restaurant and manage time
https://youtu.be/dunZRY_i9Us
Please visit our website https://www.makingdoughshow.com/
How to run a successful restaurant remotely?
Today, we are answering this question from Shane of Alberta, Canada. Here are five steps you can follow to manage your restaurant while you’re far away. These are measures that my husband and I implement to manage our restaurant business without our physical presence every time:
STEP 1) Start with one manager and later expand.
STEP 2) Get a GOOD bookkeeper that reports to you weekly. If not bi-weekly.
STEP 3) Establish clear targets and a way of measuring performance
STEP 4) Establish WEEKLY rhythms
STEP 5) Take care of the TOP people
Hopefully, these can help you towards managing remote teams successfully.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: Is working 80 hours a week worth it? | How to run a profitable restaurant and manage time https://youtu.be/dunZRY_i9Us
Watch4 Effective Performance Management Tips | Restaurant Management Tips
https://youtu.be/ocvvL3WIu-I
Please visit our website https://www.makingdoughshow.com/
Restaurant Management 101: How to Lead the Team Effectively
Today, I'll be sharing a management training that I conducted for our restaurant's management team.
Proper management training is a must in every company because we need more necessary skills to keep our employees productive, driven, and dedicated to the company. A manager who understands how to deliver directions well and allocate tasks can make the team stronger and lead the team effectively.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
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Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: HOW TO FIRE someone gracefully in less than 3 minutes | Restaurant Management Tips https://youtu.be/Kb4WXdFt-9w
Watch:Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips
https://youtu.be/qb91o51A6to
Please visit our website https://www.makingdoughshow.com/
Is working 80 hours a week worth it?
Today, we are answering an inquiry from a fellow restaurant owner, Marie. She's been running a restaurant for eight years, and she lived off her savings and put all profits back into the business to pay off the loan for three years. She has worked 60-70 hrs a week for almost a decade! And now she's wondering if she should continue to invest back into the business or pay herself more!
I would be happy to share a few tips on how to run a profitable restaurant and manage time.
Want to learn more about managing a lucrative restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: How to fire a customer elegantly | Firing a Client https://youtu.be/itT327vV-g8
Watch: Ways to Exceed Customer Expectations | How to Improve Restaurant Service
https://youtu.be/slRcATCbbGU
Watch: How to be MORE PRODUCTIVE as a Team | Restaurant Management Tips
https://youtu.be/_3IIstwWfZw
Please visit our website https://www.makingdoughshow.com/
The Las Vegas Pizza Expo is the largest pizza convention in the world. People from all over the world gather in this classic pizza conference at the Las Vegas Convention Center. In today's Making Dough Restaurant Show, I am taking you behind the scenes of one of our management meetings where we talked about attending Pizza Expo Vegas 2021. As restaurant owners, we believe that this is an excellent opportunity for our managers to learn better at handling food and labor costs, experience new things, and more.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: Ways to Exceed Customer Expectations | How to Improve Restaurant Service
https://youtu.be/slRcATCbbGU
Watch: HOW TO FIRE someone gracefully in less than 3 minutes | Restaurant Management Tips https://youtu.be/Kb4WXdFt-9w
Watch:Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips
https://youtu.be/qb91o51A6to
Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips
https://youtu.be/uuL-uhkOpKA
Please visit our website https://www.makingdoughshow.com/
In very few cases, we discern and decide to fire a client. But the question is, when and how to do it? How to fire a customer elegantly? Is there even a way to fire a client nicely?
In the restaurant industry, we are dealing with people. People are delicate. We need to handle things accordingly to make sure we maintain our company character and culture. We are courteous, friendly and we are firm!
Firing a client is not an easy decision. But sometimes, it just needs to happen. And in our company, it needs to be done quickly (less than 3 min). NO details provided, and it must end positively!
In a previous training video, we talked about how to terminate a team member. Our topic for today, how to elegantly fire a client, will be very similar. Please watch until the end to find out the 4 Quick Steps to Firing a Customer.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
#restaurant
#restaurantmanagement
#restaurantmarketing
#restaurantmanager
#makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: How to be MORE PRODUCTIVE as a Team | Restaurant Management Tips
https://youtu.be/_3IIstwWfZw
Watch: HOW TO FIRE someone gracefully in less than 3 minutes | Restaurant Management Tipshttps://youtu.be/Kb4WXdFt-9w
Watch:Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips
https://youtu.be/qb91o51A6to
Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips
https://youtu.be/uuL-uhkOpKA
Please visit our websitehttps://www.makingdoughshow.com/
How to exceed customer expectations?
Last week, I published a video with our restaurant's managerial staff as we talked about how to be more productive as a team. Today, I'm with my team again. This time, I'd like to share with you our training session on ways to exceed customer expectations. Being in this customer-oriented industry, constantly finding and implementing different ways to improve restaurant service is indispensable.
Please watch this video until the end so you could learn from our team the best ways to exceed restaurant customer expectations and how we apply those in our daily operations in our restaurants.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel:https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast:https://anchor.fm/makingdoughshow
FOLLOW us on Instagram:https://bit.ly/2SLRp42
CONNECT on Linked-In:https://bit.ly/2D0a3QA
#restaurant
#restaurantmanagement
#restaurantmarketing
#restaurantmanager
#makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: HOW TO FIRE someone gracefully in less than 3 minutes | Restaurant Management Tips https://youtu.be/Kb4WXdFt-9w
Watch:Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips
https://youtu.be/qb91o51A6to
Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips
https://youtu.be/uuL-uhkOpKA
Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant?
https://youtu.be/qMyMvJ-S67I
Please visit our website https://www.makingdoughshow.com/
How to be more productive as a team?
Today, I will be sharing with you a quick training I did for our restaurant staff. We talked about various things we can do to keep our productivity high as a team. In this training, you will learn the different steps and productivity tips we execute in the workplace to keep every team member productive and motivated.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
#restaurant
#restaurantmanagement
#restaurantmarketing
#restaurantmanager
#makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch:Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips
https://youtu.be/qb91o51A6to
Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips
https://youtu.be/uuL-uhkOpKA
Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant?
https://youtu.be/qMyMvJ-S67I
Watch: How to delegate tasks effectively | Restaurant Management Tips
https://youtu.be/vxMv_DVMFfY
Please visit our website https://www.makingdoughshow.com/
How to terminate a team member gracefully? Terminating an employee is probably one of the most painful scenarios you could ever encounter as a manager. But we need to do what we need to do.
In our restaurant, we usually terminate a team member because of poor performance. In today's Making Dough Restaurant Show episode, I'll share with you the arts and science of how to terminate an employee professionally.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
#restaurant
#restaurantmanagement
#restaurantmarketing
#restaurantmanager
#makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips
https://youtu.be/uuL-uhkOpKA
Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant?
https://youtu.be/qMyMvJ-S67I
Watch: How to delegate tasks effectively | Restaurant Management Tips
https://youtu.be/vxMv_DVMFfY
Watch: How to motivate an introvert employee | 3 Customer Service Tips for Introverts
https://youtu.be/sRGoErJWZtw
Please visit our website https://www.makingdoughshow.com/
Who doesn't love their cell phone? Everybody uses cell phones everywhere. But this becomes an issue when employees use cell phones even at work unnecessarily. For restaurants, this problem requires special attention.
Generally, companies will limit using cell phones at work for two main reasons: for safety and interference with business. In restaurants, for instance, casual cell phone usage among kitchen staff can lessen the speed of food preparation, while servers using cell phones can disrupt diners. Here are a few practical tips for employees not to abuse using cell phones on our Making Dough Restaurant Show episode today!
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
#restaurant
#restaurantmanagement
#restaurantmarketing
#restaurantmanager
#makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant?
https://youtu.be/qMyMvJ-S67I
Watch: How to delegate tasks effectively | Restaurant Management Tips
https://youtu.be/vxMv_DVMFfY
Watch: How to Manage Time I Avoid Biggest time wasters that kills productivity
https://youtu.be/nZ48pvWiw80
Watch: How to motivate an introvert employee | 3 Customer Service Tips for Introverts
https://youtu.be/sRGoErJWZtw
Please visit our website https://www.makingdoughshow.com/
What do you do when some of your employees go to the restrooms just a few minutes before they clock out, and they stay there for 10 to 20 minutes? (This is on top of their restroom breaks throughout their shifts).
This is the question from Francisco we're answering in today's episode of the Making Dough Restaurant Show. And I'm giving away five practical tips that we can apply to solve this issue among restaurant employees.
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
#restaurant
#restaurantmanagement
#restaurantmarketing
#restaurantmanager
#makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant?
https://youtu.be/qMyMvJ-S67I
Watch: How to delegate tasks effectively | Restaurant Management Tips
https://youtu.be/vxMv_DVMFfY
Watch: How to Manage Time I Avoid Biggest time wasters that kills productivity
https://youtu.be/nZ48pvWiw80
Watch: Employee Onboarding Management Tips | How to Onboard a New Employee
https://youtu.be/EWv2ixnbENw
Let's talk about customer service and being an introvert. In the restaurant industry, where we deal with customers every day, having good customer service skills is a must. It seems easy for extrovert employees, but how about for introverts? How can you motivate an introvert employee to provide exceptional customer service to your guests?
Here are three practical tips for introverts to improve customer service:
-Always smile
-Be courteous
-Be enthusiastic
Please visit our website https://www.makingdoughshow.com/
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
#restaurant
#restaurantmanagement
#restaurantmarketing
#restaurantmanager
#makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: How to delegate tasks effectively | Restaurant Management Tips
https://youtu.be/vxMv_DVMFfY
Watch: How to Manage Time I Avoid Biggest time wasters that kills productivity
https://youtu.be/nZ48pvWiw80
Watch: Employee Onboarding Management Tips | How to Onboard a New Employee
https://youtu.be/EWv2ixnbENw
Please visit our website https://www.makingdoughshow.com/
The service and hospitality industry, particularly the restaurant industry, has been facing severe staff shortage problems for the past months. During the peak of the pandemic, thousands of restaurants have shut their doors permanently. Now that things are more relaxed, many restaurants are hiring, but they struggle to find job applicants because of staff shortages in the hospitality industry.
In this Making Dough Show episode, I'm diving into details about five practical tips on how to increase job applicants in your restaurant:
-
Maximize EVERY channel
-
Speed it Up
-
Pay more, demand more!
-
Signing Bonus!
-
Our Summer Hunger Games
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: Free up 2 HOURS a day | Time Management Tips 2021
https://www.youtube.com/watch?v=nZ48pvWiw80&t=20s
Watch: 5 Restaurant Partnership Advice You Need To Know | Restaurant Management Tips
https://www.youtube.com/watch?v=HDeXS5ZXdcM&t=651s
Watch: Employee Onboarding Management Tips | How to Onboard a New Employee
https://www.youtube.com/watch?v=EWv2ixnbENw&t=42s
Please visit our website https://www.makingdoughshow.com/
How to delegate effectively? As a restaurant manager, how do you delegate tasks among your team members, and how do you make it comfortably?
In this episode, I'll be giving you three tips on delegation of tasks and how you can be very comfortable asking people to do different things. Delegating work is a skill you must develop to achieve proper team task management. We know that managing a restaurant can be very stressful and overwhelming, and the key to getting things done is to delegate. Follow these three simple steps if you want to delegate effectively:
-
Help them help the team and customers.
-
Ask questions
-
Be courteous
Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at
https://www.makingdoughshow.com/resources
Watch: 5 Restaurant Partnership Advice You Need To Know | Restaurant Management Tips
https://www.youtube.com/watch?v=HDeXS5ZXdcM&t=651s
Watch: Employee Onboarding Management Tips | How to Onboard a New Employee
https://www.youtube.com/watch?v=EWv2ixnbENw&t=42s
Watch: 4 Effective Performance Management Tips | Restaurant Management Tips
https://www.youtube.com/watch?v=ocvvL3WIu-I&t=108s
Please visit our website https://www.makingdoughshow.com/
In this video, we'll see Making Dough Show's host Hengam Stanfield, presenting about the biggest time wasters and giving some time management tips during the local Chamber of Commerce luncheon meeting.
Hengam, alongside her husband, is the owner of Mattenga's Pizzeria in Schertz and O'Connor, Texas. She is a small business advocate, an electrical engineer, and an elected Chamber board chair.
Want to learn more about a profitable restaurant business and how to run a restaurant successfully? Subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management regularly! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurantpartnership
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
WATCH: How to CHOOSE A RESTAURANT LOCATION | 12 tips to selecting a restaurant location https://youtu.be/DuPMfT07oms
WATCH: Restaurant Break-even Point in 3 MINUTES | Restaurant Owner Tip https://youtu.be/vqDKh4xsUE0
Please visit our website https://www.makingdoughshow.com/.
Have you ever thought of a restaurant business partnership?
Today, I'm going to give you five practical tips to see if entering a restaurant business partnership is a good idea for you or not.
Our episode is brought about by an inquiry from one of our followers, John, who's asking about choosing the right business partners.
There are five things we must consider when deciding on a restaurant partnership:
-
Slow down and get to know them
-
Legal matters
-
Clarity of each role and responsibility (written)
-
Location Assessment and Profit Margin Calculation
-
Set clear goals
Watch this episode and see how to pick the right business partners and how to embark on a restaurant partnership agreement.
Want to learn more about a profitable restaurant business and how to run a restaurant successfully? Subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management regularly! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurantpartnership
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
WATCH: My TOP Employee Retention Strategy | Restaurant Management Tips
https://youtu.be/m18Y1WMNcoU
WATCH: The BEST Restaurant Employee Retention Strategy | Restaurant Management
https://youtu.be/itsHHBt8f5U
WATCH: 7 Reasons Why Restaurant Employees Quit | Restaurant Management
https://youtu.be/2Mvg7SBEigQ
WATCH: Coaching Poor Performance | Restaurant Management Tips
https://youtu.be/w7s1Gn3622w
WATCH: 4 Performance Management Tips | Restaurant Management Tips
https://youtu.be/m18Y1WMNcoU
Please visit our website https://www.makingdoughshow.com/.
How to improve your employee's onboarding process?
Today, I'm sharing with you some valuable employee onboarding management tips that we've been practicing in our restaurant business.
We must have a strategic process for our employee onboarding because the first few days of new hires are crucial whether they remain with the company or not.
As for our restaurant, here are some of the quick tips on how to onboard a new employee:
-
Create an onboarding checklist
-
Set a first impression that lasts
-
Set expectations
-
Incorporate some fun!
-
Make introductions and educate your team!
Bonus tip: on Multimedia Onboarding
Learn more about the restaurant business and how to run a restaurant successfully? Subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management weekly! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
WATCH: My TOP Employee Retention Strategy | Restaurant Management Tips
https://youtu.be/m18Y1WMNcoU
WATCH: The BEST Restaurant Employee Retention Strategy | Restaurant Management
https://youtu.be/itsHHBt8f5U
WATCH: 7 Reasons Why Restaurant Employees Quit | Restaurant Management
https://youtu.be/2Mvg7SBEigQ
WATCH: Coaching Poor Performance | Restaurant Management Tips
https://youtu.be/w7s1Gn3622w
WATCH: OPENING A RESTAURANT Tips | Start a Restaurant
https://youtu.be/sftiT-6AxSg
Please visit our website https://www.makingdoughshow.com/.
How do you measure performance?
Do you have a system in place for gauging the performance of your employees? How do you evaluate each of them on a monthly or quarterly basis? What are your considerations for giving them a raise? Do you have objective ways to communicate to them their performance instead of solely stating your opinion?
In our Making Dough Show episode today, I will share some smart performance management tips for establishing results-based management strategies:
Identify the 3 top metrics for each role.
Create standards and targets for those metrics
Set expectations and REVISIT them often
Results-Based management is not emotional!
Do you want to learn more about the restaurant business and how to run a restaurant successfully? Then, subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management weekly! Please hit the notification bell so you won't miss any new episodes! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
DOWNLOAD: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
WATCH: Restaurant Break-even Point in 3 MINUTES | Restaurant Owner Tip
https://youtu.be/vqDKh4xsUE0
WATCH: How to CHOOSE A RESTAURANT LOCATION | 12 tips to selecting a restaurant location
https://youtu.be/DuPMfT07oms
WATCH: HOW TO OPEN A RESTAURANT WITH NO MONEY
https://youtu.be/urjXmzLOqH4
WATCH: Employee vs. Employer mindset | How should a Restaurant Owner Think?
https://youtu.be/vqUAI2gkyyM
WATCH: Take Time OFF from your Restaurant | Restaurant Owner Tips
https://youtu.be/xaatyMeXKl4
VISIT our website https://www.makingdoughshow.com/.
In today's show, we are responding to an inquiry from one of our supporters, Cintia, who would like to get a piece of advice about starting a Mexican Taco Restaurant in Florida, USA.
If you are thinking about putting up a restaurant business, with all the recent happenings in the world, one question is so hard to answer at this time: should you open a restaurant?
It is imperative to define a clear business plan if you're considering opening a new restaurant. It will include many factors, such as location, financing, customer service, marketing, people management, etc. to give your business the greatest possibilities for success.
In this episode, I will give five things to know before opening a restaurant, so better stay tuned!
Learn more about the restaurant business and how to run a restaurant successfully! Please subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management weekly! Hit the notification bell so you won't miss any new episodes! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
DOWNLOAD: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
WATCH: 37 Restaurant Systems | Restaurant Owner Tips
https://youtu.be/OAHE8zfFFNs
WATCH: Restaurant Owner Tips: Q4 Priorities and Projects for a restaurant owner
https://youtu.be/acQ9SV7lOlo
WATCH: Enforce Restaurant Portion Control | Restaurant Management Tips
https://youtu.be/8FwUafK0Ikw
WATCH: Employee vs. Employer mindset | How should a Restaurant Owner Think?
https://youtu.be/vqUAI2gkyyM
WATCH: Restaurant Owner's GUIDE TO FREEDOM | Restaurant Owner Transformation
https://youtu.be/HCTiKmlSv2Y
VISIT our website https://www.makingdoughshow.com/.
As a restaurant owner or manager, when was the last time you took some time off from your restaurant? How long was it?
Have you ever experienced being fully unplugged and recharged-as in not checking labor, not getting those phone calls, and not being asked for different stuff in your restaurant?
The way we measure our effectiveness as restaurant leaders is by assessing how our team performs in our absence.
If you need to be at the restaurant all the time, and everything seems to be working smoothly, there's nothing much to brag about it. Just like parenting, if you need to be there all the time for your children to behave well because they become the opposite when you're not around - that is only a reflection of how you're doing as parents.
In today's show, I'm going to share with you the restaurant owner's guide to freedom - that it's okay to take some time off and be fully disconnected from your restaurant responsibilities and obligations.
Want more info and useful tips on the restaurant business and how to run a restaurant successfully? Then tune in to Making Dough Show and get your weekly advice on restaurant marketing and restaurant management! Subscribe to our show so you won't miss any new episode! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
DOWNLOAD: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
WATCH: Restaurant Owner Tips: Q4 Priorities and Projects for a restaurant owner
https://youtu.be/acQ9SV7lOlo
WATCH: GROW your Catering Sales with these Seven tips to | GROW your SALES
https://youtu.be/8Tl-zcFjgZo
WATCH: Employee vs. Employer mindset | How should a Restaurant Owner Think?
https://youtu.be/vqUAI2gkyyM
WATCH: How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc
WATCH: 37 Restaurant Systems | Restaurant Owner Tips
https://youtu.be/OAHE8zfFFNs
VISIT our website https://www.makingdoughshow.com/.
How obsessed are you when it comes to portion control in your restaurant?
Welcome to another episode of Making Dough Show! Today, we're answering a query from one of our supporters, Jessica. She's a manager at a pizzeria, and she's asking what to do with employees who can't follow portion control in recipes?
As a restaurant owner, I have done a lot of training for our employees. I haven't worked at the restaurant for a long time, but every now and then, I go to the operations and ask questions.
I'd like you to focus on:
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Assessing your employees' awareness and understanding of restaurant portion controls
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Explaining the connection between portion control and the team
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Making it easy for them to remember portion control
-
Coming up with techniques to make work faster
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Coaching and Kudo-ing the team
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Letting your employees do the Math to make them aware of the impact of restaurant portion controls
Please tune in to Making Dough Show for more info and practical tips on the restaurant business and how to run a restaurant successfully! Get your weekly advice on restaurant marketing and restaurant management every week! Subscribe to our show so you won't miss any new episode! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
DOWNLOAD: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
WATCH: How to Increase Catering Sales | Catering Sales Manager Tips
https://youtu.be/3gGmpE3pXg4
WATCH: Employee vs. Employer mindset | How should a Restaurant Owner Think?
https://youtu.be/vqUAI2gkyyM
WATCH: How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc
WATCH: Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM
WATCH: 37 Restaurant Systems | Restaurant Owner Tips
https://youtu.be/OAHE8zfFFNs
VISIT our website https://www.makingdoughshow.com/.
Today, I'd like you to join me in planning for our restaurant business for the last quarter of this year. I'll be talking about Q4 priorities and projects, and hopefully, you can implement some (if not all) of the following steps I'm about to share with you in this Making Dough Show's episode!
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Increase prices
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Holiday planning
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Tax assessment
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Craft your vision
For more tips on the restaurant business and how to run a restaurant successfully, please tune in to Making Dough Show! I'm giving advice on restaurant marketing and restaurant management every week, so don't forget subscribing to our show! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
DOWNLOAD: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
WATCH: GROW your Catering Sales with these 7 tips to | GROW your SALES
https://youtu.be/8Tl-zcFjgZo
WATCH: Employee vs. Employer mindset | How should a Restaurant Owner Think?
https://youtu.be/vqUAI2gkyyM
WATCH: How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc
WATCH: Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM
WATCH: 37 Restaurant Systems | Restaurant Owner Tips
https://youtu.be/OAHE8zfFFNs
VISIT our website https://www.makingdoughshow.com/.
In today's Making Dough Show, I get to answer Amir's question. He recently started working as a Catering Sales Manager at a five-star hotel. He's asking for some pieces of advice on how to increase catering sales.
I have five tips to tell:
TIP #1: Define success.
TIP #2: Study your trends.
TIP #3: Go visit your past clients.
TIP #4: Look at possible partnerships.
TIP #5: Have a weekly game plan for meeting people.
Tune in to Making Dough Show for more tips on the restaurant business and how to run a restaurant successfully. Receive useful advice on restaurant marketing and restaurant management every week by subscribing to our show! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: Assessing a Restaurant Opportunity | BUYING A RESTAURANT TIPS
https://youtu.be/eha6IgnmgjE
Watch: Coaching Poor Performance | Restaurant Management Tips
https://youtu.be/w7s1Gn3622w
Watch: Restaurant Owner: How to get a RAISE
https://youtu.be/wtcoybTRTzA
Watch: 37 Restaurant Systems | Restaurant Owner Tips
https://youtu.be/OAHE8zfFFNs
Please visit our website https://www.makingdoughshow.com/.
Today we are talking about a gripping topic in the business industry, the employer vs. employee mindset.
Many of us, business owners or entrepreneurs, have a background working for someone else in our past. We've experienced being employees at some point in our lives and get paid per hour. It may not be the case now because you are already the employer, and you don't get hourly pay. However, this is what we've used to, and we all come from that mindset.
If you are an employer, a leader of a company, or a business owner, are you proud that you work a lot? or are you mindful of the fact that it's not about the long hours that you spend working but the amount of output that you can accomplish in those times? I would love to read your ideas about this in the comments section.
Please tune in to Making Dough Show for your weekly advice on the restaurant business and how to run a restaurant successfully. Get practical tips on restaurant marketing and restaurant management every week by subscribing to our show! Let's make some dough!
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on Linked-In: https://bit.ly/2D0a3QA
#restaurant
#restaurantmanagement
#restaurantmarketing
#restaurantmanager
#makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Restaurant Break even Point in 3 MINUTES | Restaurant Owner Tip
https://youtu.be/vqDKh4xsUE0
How to CHOOSE A RESTAURANT LOCATION | 12 tips to selecting a restaurant location https://youtu.be/DuPMfT07oms
Restaurant Owner: How to get a RAISE
https://youtu.be/wtcoybTRTzA
37 Restaurant Systems | Restaurant Owner Tips
https://youtu.be/OAHE8zfFFNs
Please visit our website https://www.makingdoughshow.com/.
What are the things you need to consider when assessing a restaurant opportunity?
Today is a special episode of Making Dough Show as we try to answer a question from one of our supporters, Khalid. He's asking for my advice on leasing space for a restaurant business.
First of all, I would like to thank you, Khalid, for asking about my thoughts on this. As a restaurant owner, I would love to give you some tips on how to run a restaurant successfully.
For you to learn how to start a restaurant business, the first step is evaluating opportunities. I'll be pleased to share some hard restaurant business tips for you to have an evaluation, and hopefully, you're able to discern and decide what's best for you and your family.
Please tune in if you're interested to know how to start a restaurant business and conduct a risk assessment. Gain helpful tips on restaurant marketing and restaurant management every week by subscribing to our show! Let's make some dough!
#restaurant
#restaurantmanagement
#restaurantmarketing
#restaurantmanager
#makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
The BEST Restaurant Employee Retention Strategy | Restaurant Management
https://youtu.be/itsHHBt8f5U
How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc
Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM
Restaurant Owner: How to get a RAISE
https://youtu.be/wtcoybTRTzA
37 Restaurant Systems | Restaurant Owner Tips
https://youtu.be/OAHE8zfFFNs
Please visit our website https://www.makingdoughshow.com/.
As a restaurant owner or restaurant manager, how do you usually conduct coaching poor performance of your employees?
Today is a special edition of Making Dough Show as we're about to answer a restaurant management inquiry from Joseph, who submitted a message through our website.
His question is about one of his employees who has been working in their restaurant business for three years. This employee, according to him, has a bad habit of complaining about their guests all the time, and Joseph would like to know what he can do about it.
So basically, Joseph is asking for guidance on how he can approach or coach his employee. We all know that managing your people is one of the foundations of how to run a restaurant successfully.
As a restaurant owner, you must ensure that you implement proper coaching and training for your employees for them to perform on their jobs at their best. Each member of our team must have the right skills, attitude, and behavior because it contributes to the success of our businesses. So, we must be very aggressive and obsessive about protecting the culture of our company.
Don't miss our Making Dough Show's episode today for you to get valuable tips on coaching your people. Please tune in for your weekly dose of restaurant marketing, restaurant management, and restaurant business tips! Please give us a like, comment, and subscribe! Let's make some dough!
restaurant
restaurantmanagement
restaurantmarketing
restaurantmanager
makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU
How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc
Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM
Restaurant Owner: How to get a RAISE
https://youtu.be/wtcoybTRTzA
Please visit our website https://www.makingdoughshow.com/.
How to run a restaurant successfully? Have you ever heard yourself calling your restaurant business, "My baby?" Because like a baby, it requires a lot of care, and we have to provide all the needs every hour.
However, instead of seeing your restaurant business as a baby, I challenge you to view it as a machine! Just like a car, it is a big system, and within it are micro-systems that work together for it to run suitably. You use the gas and brake pedals to control it.
As a restaurant owner, you want the restaurant to be working more like a machine that does not need you for every little thing.
Today, I'll be sharing with you 37 systems that we've been working on for our restaurant for the last six years. These systems tremendously helped us not be slaved off our business - to run a profitable restaurant that does not run us.
Do you want to know how we continuously grow our restaurant into a machine of success? Then, keep watching to know our best restaurant management tips! Let us help you in starting a restaurant business or how to run a restaurant successfully.
Please make us your weekly habit, give us a like, comment, and subscribe for more restaurant marketing, restaurant management, and restaurant business tips! Let's make some dough!
#restaurantmanagementsystem #restaurantmanagementtraining #restaurantmanagementtips #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU
How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc
Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM
Please visit our website https://www.makingdoughshow.com/.
If you are a restaurant owner, how do you feel when employees ask for a raise because they are doing good in their jobs?
When you are having a salary negotiation with a worker asking for a raise, what could be your basis for granting it? Remember, we should not give an increase in salary just because someone is good at their designated job - because we expect them to perform well anyway, right? We only provide a raise if they do new things apart from what they have signed up for, or in other words if we give them new tasks or responsibilities.
But what if you, as a restaurant owner, think about how to ask for a raise? The same thing applies to you. If you continue to do the same thing for the last few months, that shouldn't warrant you to get a raise? You must be working on solving more significant problems.
If you desire to give yourself a raise as a restaurant owner, if you want to grow your sales or have outstanding results, you need to shift and work on new things.
What is your thought on this? Please put that in the comments section! Don't forget to give us a thumbs up if you liked this video. SUBSCRIBE for a weekly dose of restaurant marketing and restaurant management tips to increase restaurant sales! Let's make some dough!
#restaurant
#How To Ask For A Raise
#Salary negotiation
#restaurant owner
#restaurant marketing
#restaurant management
#how to start a restaurant
#restaurant owner
#restaurant promotion
#how to start a restaurant business
#restaurant management tips
#increase restaurant sales
#makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU
How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc
Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM
Please visit our website https://www.makingdoughshow.com/.
Welcome to another episode of Making Dough Show! For the past few weeks, we've been dealing with how to handle complaints as part of ensuring restaurant customer service.
Today, we're continuing with our series on how to deal with complaints and customer service! Every restaurant server must know what to do when a guest complains. It should be part of their customer service training. So I'll be talking about five ways on how to reduce guest complaints:
- Apply the proper APPROACH
- KNOW what matters to YOUR customers
- Create SYSTEMS/ Quality Control/ Standards
- LEARN from the mistakes!
- Have a system in handling complaints: Using the 5 Why method from Toyota!
Again, folks, I want to thank you for always tuning in! Please keep watching and share this channel with your friends and succeed in your restaurant business! Make us your weekly habit, give us a like, comment, and subscribe! Let's make some dough!
#restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU
How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc
Please visit our website https://www.makingdoughshow.com/.
For the past few weeks, we've been talking about ways on how to improve customer service to ensure an excellent customer experience in our establishments. Part of this is identifying customer complaints and how to handle them. So, in today's episode, we are going to discuss turning angry customers not only into happy but also to loyal guests:
Yes! It's possible to convert that "customer from hell" into a customer evangelist who can be loyal to you until eternity. Every complaint can be an opportunity to gain a guest's allegiance! Don't miss watching Making Dough Show today to learn how!
Thank you so much for tuning in! We're on our road to 2k subscribers! Please help me share this channel with your pals for them to make more dough in their business! We publish new episodes weekly! So if you love this video, please give us a like, comment, and subscribe!
#restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU
Please visit our website www.makingdoughshow.com
Previously, we talked about the five most common customer complaints that we receive in the restaurant. For today's show, I'm going to share with you some key pointers on how to convert a complaining customer into a loyal guest. Is it possible to turn an angry customer into a happy customer?
Customer complaints are crucial to any business. Do you know that you can calculate the lifetime value of your customers? Do you want to learn about the Art and the Science of resolving customer complaints and how it can lead to customer loyalty?
Then, don't miss watching this episode, and be with me until the last minute of this video! Master on how to handle customer complaints!
Thanks a bunch for your support! We're on our way to 2k subscribers! Please share this channel with your friends and colleagues to help them make more dough in their business! Tune in for another Making Dough Show episode next week! If you like this video, please give us a thumbs up, comment, and subscribe!
#restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
What are the most common customer complaints you receive in your restaurant?
Customer complaints are inevitable in every business. Perhaps, restaurants are one of the most susceptible establishments where you get to experience guest complaints every day. From a mild issue that can make a customer say it politely, to a severe problem that can escalate to an angry customer, anything can happen within a snap of a finger.
But what does a customer complaint mean? How to handle customer complaints? Ultimately, it is a gap between a customer who is expecting our food or service, and our failure to meet that expectation.
In today's show, we are talking about the five most common restaurant complaints and solutions, such as:
❌Wait time (speed of service)
❌Order inaccuracy
❌Dirty Restrooms
❌Friendly servers (greeting)
❌Poor Handling of our Customer Concerns
Thanks a million for your continued support! Please tune in for another Making Dough Show episode next week! If you love this video, please give us a like, comment, and subscribe. Let's make some dough!
#restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
It isn't a secret that Making Dough Show's host, Hengam Stanfield is a restaurant owner, herself. Consequently, the industry she belongs to has been hit hard by the coronavirus, crippling various businesses worldwide.
In today's show, John Carpenter of Snelling Hospitality put a spotlight on our very own Hengam Stanfield. Let's see and learn how Hengam and her family were able to weather the storm in this exclusive interview by John.
Thanks a bunch for tuning in for another Making Dough Show episode! Please don't forget to give us a like, comment, and subscribe. See you again next week for more restaurant owner tips! Let's make some dough!
#restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In today's show, we are giving you five tips to improve restaurant customer service.
You may have a great team to provide great customer service in your establishment. However, you know that there are always areas to improve when it comes to customer service.
Customer service is a very significant aspect of the industry we are in, so if you are a restaurant owner or restaurant manager aiming to more high-grade customer service in your business, this show is for you!
Please don't forget to give us a like, comment, and subscribe. Thanks a lot and stay tuned for another Making Dough Show episodes next week for more restaurant owner tips! Let's make some dough!
#restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
How do you train your staff for restaurant customer service?
In our last week's episode "10 Restaurant Customer Service Standards | Customer Service Tips," https://youtu.be/WgqjHQjwFTw, we addressed the importance of setting standards to improve customer service in your establishment.
Today, we are focusing on one of the most significant components to ensure that excellent customer service in your restaurant will ALWAYS be present! TRAINING YOUR STAFF! I'll be giving you five tips on equipping your people more effectively.
Please watch this episode of Making Dough Show if you are a restaurant owner or restaurant manager to better customer service in your business! Don't forget to give us a like, comment, and subscribe.
Thanks to you and stay tuned for another Making Dough Show episode soon to get more restaurant owner tips! Let's make some dough!
#restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
What makes an outstanding restaurant customer service?
If you've been in the restaurant industry for quite some time, you know that excellent restaurant customer service isn't all about how delicious the food you offer or how attractive the place you have. It's far more than that. Customer service is necessary for all businesses to become successful.
For restaurants, setting customer service standards, conducting restaurant customer service training, especially Front of the House (FOH) training, and ensuring efficient restaurant management will help you improve customer service.
If you are a restaurant owner or restaurant manager who's trying to find ways on how to improve customer service in your establishment, this episode of Making Dough Show is for you! Watch this until the end, and if you like it, please give us a thumbs up and subscribe.
Thanks and catch us again on our next episode for more restaurant owner tips! Let's make some dough!
#restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
What if an employee has Covid-19?
Sooner or later, we could be dealing with this issue. Now the biggest question is, do you need to close your restaurant if an employee has Covid-19?
We hope that you'll never get into this situation. However, if it happens (hopefully not), do you have a gameplan in place? Do you have protocols that you communicate with your team, so everyone is aware before all the shenanigans can even happen? Do you know the restaurant Covid-19 guidelines? What are the things to consider when restaurants plan to reopen despite the coronavirus pandemic?
Let's try to answer all these questions on this Making Dough Show episode! Please don't forget to like, comment, and subscribe to this channel for more restaurant owner tips! Share this video if you know someone who needs to watch this.
Here are some of the resources you may use as a guide:
COVID-19 Guidance: Businesses and Employers
An employee has COVID-19. Should you close your restaurant?
Hazard Identification and Assessment
Guidance on Preparing Workplaces for COVID-19
Interim Recommendations for US Community Facilities with Suspected/Confirmed Coronavirus Disease 2019
#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Restaurant Scheduling is crucial in creating a productive team. Now more than ever, restaurant owners need to find means to increase their profits, and one way to do so is by ensuring that we accomplish critical tasks efficiently.
In today's Making Dough Show, we are pleased to have Cory Warfield as our special guest, the Founder and Chief Visionary Officer of ShedWool. Cory is a passionate restaurant veteran who saw the need for a scheduling app. Thus, ShedWool's Smart Shift Scheduling Software for restaurants was born.
Enjoy watching our exclusive interview as Cory shares his insightful ideas and expertise in the restaurant industry, employee scheduling, and workforce management:
-The changes in the workforce in the restaurant industry in light of Covid-19.
-Practical tips on how to be a good leader/manager and how to have a positive outlook during these uncertain times.
-Top Restaurant Scheduling tips during Covid-19.
How to project sales and schedule accordingly, considering how unpredictable things are week to week.
-Why folks should try Shedwool.
For more restaurant owner tips, restaurant marketing, and restaurant management related topics, please tune in to our channel! SUBSCRIBE NOW so you won't miss our new episodes! Let's make some dough!
#restaurants #restaurantscheduling #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #restaurantmarketing #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
How to beat your restaurant competition?
We all know that competition in the restaurant industry is extremely high. Making your restaurant stand out among the rest of your competitors is indispensable to find success in this business.
Is one, two, or three successful restaurant marketing strategies enough for you to thrive in this industry with millions of highly-driven competitors? Of course not, as there are a lot of factors to consider for you to keep up every day.
Consider these seven practical tips to beat the competition:
1. Be aggressive and proactive - do not be complacent, whether your sales are doing good or not, always keep that enthusiasm alive.
2. Check your foundation - do a SWOT Analysis and up-level your ticket times, consistency, and your service.
3. Mobilize your team - strengthen your team and let them contribute their ideas and skills towards the success of your business.
4. Go wide - let everybody in town know you exist, kill obscurity!
5. Go deep - build a good relationship with your community.
6. Freshen up your brand - innovate and be creative in promoting your restaurant.
7. Build that list - have a way of directly communicating with your customers regularly.
>>>Here are other resources for you to see to beat your restaurant competition! Let's make some dough!
- Restaurant SWOT Analysis - How to conduct a swot analysis for your restaurant
https://youtu.be/vePk26r5aA0
- 3 Things to Fix BEFORE marketing your restaurant
https://youtu.be/slmyvrYPmWY
- Restaurant Location Analysis
https://youtu.be/DuPMfT07oms
#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
How to turn around a failing restaurant?
Today, we are answering an inquiry from a fellow restaurant owner who's going through a tough season right now. They're wondering how to survive the restaurant business amidst the pandemic crisis we are all facing at present.
Sadly, this coronavirus fiasco has brought an adverse impact in different industries around the world, and we, in the restaurant business, are not exempted.
If you are asking, when is it time to close your restaurant? The answer is NOT NOW. If you have not done these seven tips, I'm about to share, this isn't the time to give up just yet. Save your restaurant and take these few steps:
1. Step back and take some time to ponder on these:
-What's your objective?
-What's Your Vision?
2. Know your Numbers - How far are you from your
break-even point?
3. Gather customer feedback - What do customers LIKE about your restaurant?
4. Have a cost analysis
5. Conduct a location analysis
6. Do a SWOT analysis
7. Measure your marketing initiatives - what has worked and not?
>>> Let's make some dough! Please check out the following videos below to help you turn around a failing restaurant:
- How to calculate your break-even point in 3 minutes
https://youtu.be/vqDKh4xsUE0
- LOCATION LOCATION LOCATION
https://youtu.be/xK36yGSttqQ
- RESTAURANT SWOT ANALYSIS - How to conduct a swot analysis for your restaurant https://youtu.be/vePk26r5aA0
#restaurantowner#restaurantindustry#restaurantmanagement#restaurantmanager#restaurantbusiness#beatcoronavirus#makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
As a restaurant owner, what is the biggest frustration you have in your business right now?
In today's Making Dough Show episode, I will share with you, based on our own experience, how your frustrations can lead to your freedom.
When you are a restaurant owner, getting frustrated is quite easy, that's just a fact! All you got to do is to look around you -a piece of equipment breaks; you got a no call, no show; you received a nasty review online; you walked into your filthy restroom, and the list goes on and on.
Our mission here at Making Dough Show is to help you run a profitable restaurant that does not run you. As an entrepreneur, you still need to learn how to take control of your life.
During our first few years in the restaurant business, we were like slaves of our restaurant. We were working for long hours, and we would get calls all the time. There were even some instances when we needed to leave our guests in our own house to help out in the restaurant operations.
Those were the days when we felt incredibly frustrated, exhausted, and sometimes embarrassed. We had no life until we've come to a point when we realized that we wanted freedom.
Fast forward to the present, this freedom that is once, only a vision for us, has now become a reality. We are now enjoying spending most of our time with our family. We are no longer captives of our restaurant operations.
We want you to experience the same, so please stay tuned if you want to know how we get to fulfill this freedom we're savoring at the moment!
If this video has moved you, you may also want to watch our episode "How to INCREASE your Restaurant SALES - Is your RESTAURANT SALES DROPPING?" on this link: https://youtu.be/tQuUiYqGovU
Be sure to SUBSCRIBE to our channel so you won't miss any new episodes! Cheers to freedom and making DOUGH!
#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
The struggle of finding new employees is rampant in the restaurant industry. One practical solution to this is to design a job posting that would make a job seeker apply to your company without any hesitation.
In today's special episode of the Making Dough Show, Nick Reinking, the Vice President of Sales for Efficient Hire, will share his expertise on Human Resources, especially in the recruitment and onboarding process.
The Efficient Hire is a company that designed a Human Resources platform that simplifies recruiting and onboarding for the hourly employer.
Since its beginning in 2004, Efficient Hire has revolutionized the human capital management industry. It has been providing small and large employers with a great solution to handle the new hire recruiting and onboarding experience.
Watch this interview with Nick to learn how their company helps restaurant employers to ease the pain in the hiring process. Essentially, he will give some valuable tips to make job postings for your restaurant stand-out:
-Put a specific Intro/Job Title
-Talk About the Company
-Walk them through "a day in the life" in the company
-Add particular Requirements (get rid of the word "prefer")
-Highlight some of the Benefits
-Tell them exactly how to apply
To get more information about the Efficient Hire, you may visit their website: www.efficienthire.com
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
As a restaurant boss, you must know how to calculate the break-even point of your restaurant.
One of the problems we encountered when we purchased our first restaurant was we did not realize how to read the P and L, and we were unaware of how to assess based on the gross sales.
If you are planning to open a restaurant, or you are already in this business, you must understand these numbers.
Today, I'm going to show you a simple Math formula on how to calculate your break-even point. This way, you can conduct a restaurant cost analysis in 3 minutes! Based on your fixed costs, you can identify your gross sales to hit your break-even point.
If you are interested in this video because you are planning to start a restaurant, my Making Dough Show episode on "How to Open a Restaurant With No Money" will also help you set your marketing strategy for your restaurant. Please watch it here: https://youtu.be/urjXmzLOqH4
#restaurants #breakeven #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #restaurantmarketing #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
When a piece of equipment breaks down, it consequently becomes an unexpected expense. Otherwise, you have set a budget for such an unforeseen event.
Being in this business for more than six years, we've learned so much from our mistakes, especially when it comes to our expenses. The cost of opening a restaurant is no joke, that's why we need to ensure that we do more savings than spending.
So here are four tips for you, my fellow restaurant owners, to avoid UNEXPECTED restaurant expenses:
1. Choose Proactive over Reactive Approach -set your equipment budget proactively, whether it's for maintenance, repair, or new purchase.
2. Always read the FINE print -do not just rely on sales reps and what they SELL you. Scrutinize the fine print and identify crucial information such as contract period, cancellation fee, and other hidden charges.
3. Beware of the technician's rate like travel fee, hourly fee, equipment parts, and expedited shipping.
4. Be organized - have a system in place, use a calendar to remind you of things that would incur additional fees if not strictly monitored, like insurance, tax, etc.
#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Let's talk about our May Marketing! The past couple of months have been tough due to the pandemic crisis. But this shouldn't stop us from thinking about how we can grow our restaurant sales.
Remember, good sales can solve a multitude of issues in our business. So let's start the month of May with these practical tips as we continue to thrive in these challenging times.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
What would happen after this pandemic lockdown? Probably, this is the biggest question most restaurant owners have right now.
We've been observing that there could be some things that will become the "new normal" even after this crisis is over.
Social distancing, strict disinfection of public places, wearing face masks, working from home, etc. could all be part of our daily routines.
As a restaurant owner, have you already thought of how these "new normal" can affect your customers, your people, and your business?
Maybe it's only a few weeks from now until the rules start to ease. We won't know exactly, but I do hope that right at this very moment, you are already preparing for that day.
And as you do your planning, I want to share with you these practical sales tips for you to increase your restaurant traffic and re-open with a bang!
#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
10 Tips to craft a SUCCESSFUL Restaurant Meal Kit and market it https://youtu.be/R8AbJkKJ2Bo
Papa John's Text Message Strategy Revealed
https://www.makingdoughshow.com/resources
GROW your restaurant sales with Text Marketing | Restaurant Marketing https://www.youtube.com/watch?v=iDb3mBF1zoY&t=1s
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Hey, fellow restaurant professionals, how are you doing now? I hope you are well and still thriving.
Today is another special Q and A episode of Making Dough Show! We are answering an email inquiry from the owner of 2 locations of Joe and Pie Cafe Pizzerias in Pittsburgh, PA:
"Currently, we are using simple texting for our text message marketing, what you suggest for text marketing as we find simple texting is costly for us... Also can you please advise me on other things we can do during a pandemic?"
I'd be happy to share my thoughts on this. For text message marketing, I'd like to share what we've been doing in our company since we have our own SMS marketing platform that we use for our two pizzerias.
Generally, I want to tell you that Text Message Marketing is a tool, and for it to work successfully, you must have a strategy.
It's like using a knife from a Michelin Star restaurant, using that tool doesn't guarantee that you'll become a Michelin Star restaurant, too, right? Perhaps it's their recipes, experience, and so many different factors.
I would also love to give you three practical tips you can do to grow your sales during this pandemic crisis:
-
Show GRATITUDE to entice those who came in the last two weeks to come back. Write THANK YOU cards! It’s cheap and effective.
-
INNOVATE and create an experience at home.
-
Make them an offer they cannot refuse and market to your EXISTING customers
restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
Papa John's Text Message Strategy Revealed https://www.makingdoughshow.com/resources
GROW your restaurant sales with Text Marketing | Restaurant Marketing https://www.youtube.com/watch?v=iDb3mBF1zoY&t=1s
7 Tips to GROW Your Restaurants Sales out of a Sales Dip https://www.youtube.com/watch?v=K-wcF2RnsoM&t=1s
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Today, I'm responding to an inquiry from John of North Carolina. He's asking, how can TEXT MESSAGE MARKETING help him in promotions for his restaurant.
I want to tell John and you, my fellow restaurant professionals that there's no efficient marketing tool, like the text message marketing, without the proper strategy.
In other words, a marketing tool (like Text Message Marketing, Email Marketing, Facebook Ads, etc.) will only work when you know how to take the right plan and approach.
There are three ways to create a successful restaurant promotion using TEXT MESSAGE MARKETING, these are:
✔ GOOD WORDS
✔ TIMING
✔ PRICING
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Which would you prefer:
Finding ten customers where each of them orders ten pizzas from you?
Or
Get one catering deal from one company that orders ten 6" pizzas at once?
In today's show, we are centering on the power of catering to boost up your restaurant's sales.
If you're looking into growing your catering sales, you must have a strategy in place. So here are seven tips we can share with you:
1. Always be on time and provide accurate orders.
2. Create a menu offering that stands out.
- Research to identify what’s the gap in the market
- Discern the best offering, price, and packages
3. Stay professional.
- Confirm order
- Initiate courtesy calls
- Make it easy for them
- Do follow up calls to ensure they were satisfied
- Consider a thank you card or gift
4. Make it personal.
- Build rapport
- Gather intel about the event
5. Provide an excellent presentation (food, packaging, staff, etc.)
6. Conduct food drops on businesses within the 3-5 mile radius of your restaurant.
7. Pursue partnerships and long term relationships.
10 Steps to a Successful Restaurant Promotion: https://www.makingdoughshow.com/resources
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
How we’ve been promoting our Pizza Kit:
- Pizza Kit Instructions https://www.facebook.com/watch/?v=141554197258389
- Turn your pizza kit into a CALZONE: https://www.facebook.com/watch/?v=881252609058653
- Turn a pizza dough into zeppole donuts https://www.facebook.com/watch/?v=225357742046406
If there's one good thing that this pandemic has brought to us, it is to witness how resilient and optimistic we are despite all the chaos. That even in this darkest time, we see our fellow restaurant owners trying their best to stand tough and continue to fight in this battle.
I've seen a lot of restaurants coming up with new and creative solutions to serve their customers in the face of this crisis. One of these is creating meal kits.
As a way of helping my colleagues in the restaurant industry, I would like to share some tips to craft a successful meal kit and how to promote it:
1. Put yourself in your customer's shoes -observe your menu and choose an item that is popular and easy to prepare.
2. Consider the cost, specifically, the packaging.
3. Study how you are going to price your packages based on the customer's perceived value.
4. It should pass the Friday 6:00 PM test -make sure that execution is not too complicated.
5. Make creative content, like funny videos, enticing photos, and engaging stories, and promote through:
- Social media platforms (Facebook and Instagram)
- Facebook Groups
- Your website
- The 4-walls of your restaurant
- Upselling
6. Use Text Message Marketing to communicate with your customers, it's fast, and has high open-rate.
7. Include the promotion in your email marketing.
8. Utilize Google Posts to highlight your product -it's a free feature on Google that allows you to publish your stories and goods/services directly to Google Search and Google Maps.
9. Use Facebook ads to bolster your reach and continue to build your brand.
10. Go for bulk orders -reach out to schools/teachers, churches, companies, etc.
REDUCE Order Taking MISTAKES | FOH Manager Tips https://www.youtube.com/watch?v=boAfD-zpprA&t=01s
RESTAURANT SWOT ANALYSIS - How to conduct a swot analysis for your restaurant https://www.makingdoughshow.com/resources
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In this special episode of Making Dough Show, we are answering a query from our friend, Sol, who's the General Manager of El Rio Grande Mexican Restaurant in Nicholasville, Kentucky.
Sol is asking how to communicate a more accurate wait time for their customers, especially that things have changed immensely since the corona outbreak. Here are some tips I would advise him to do:
1. Observe the new pattern -the sales pattern and distribution of sales have incredibly transitioned between lunch and dinner.
2. Reduce your menu.
3. Create daily specials.
4. Get rid of prep delays.
5. Observe your kitchen design -perhaps there's a need to refurbish some things in your kitchen to execute tasks easier and smoothly.
6. Always communicate a wait time that is "in range" -never say, 15 minutes, instead, say, 15-20 minutes.
7. Give courtesy calls or send a text message when the food is ready for pick up or on its way for delivery.
8. Monitor your labor percentage by using a VCB or Visual Control Board.
9. Lead more with gratitude than being apologetic on your social media platforms.
10. Delight your customers and exceed their expectations even during this tough time.
#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
🔥 Restaurant Owners: Control the Controllable 🛑
Let's talk about what we CAN control today and this week in our restaurants:
🛑The EXPERIENCE
-
We've got to remind our people to show GRATITUDE to our customers more than ever.
-
Communicating a more ACCURATE wait time!
Come up with better systems for this so the customer does not have to wait for their food! This heavily affects the customers experience. It matters to them, so it matters to us!
- Give COURTESY calls
When the customers food is ready for pick up, get your servers to give customers a courtesy call. It'll show your team cares and they are pros!
🎁Download our FREE
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
🛑VCB Board
Equip your managers with a system that makes it easy for them to monitor and baby sit the Labor % like a new born baby! (see the video for more details on this)
🛑 2 Ways to REDUCE Food Cost:
Through reducing your menu offerings, and reducing Waste!
NoWaste is our restaurants first core value actually!
Your team may need to be reminded that you cannot afford food waste!
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Stress can KILL YOU!
How are YOU handling this stressful season, friend?
Turns out we’ll be dealing with this Corona issue for longer than we thought... So, we have to get a handle on the STRESS of the season for us to continue to think clearly and make wise decisions for our businesses and our people... Especially at a critical time such as this.
Here are a few things I am working on:
- Get a GOOD night’s sleep
- Focus on what you CAN control
- Take it ONE day at a time
Comment and share how YOU are handling this stressful season?
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
I know things get tough each day. But it is not the time to slow down for us, restaurant owners. You have to step on the gas and have a plan of action!
It's time for you as a leader of your business to strategize and re-envision how your restaurant is going to look like when we get through this challenging season.
I firmly recommend you to do a SWOT Analysis of your operations.
The SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis, can be a useful framework for you to have systematic and precise planning for your restaurant.
You must plan things now so you can come back strong.
How are you going to do things differently when things go back to normal, and your restaurant reopens again?
Maybe, you can plan to host a party? Or have a community get-together?
I would love to hear your thoughts on this. What are you working on during these hard times? Do you have any takeaways? How are you strategizing for your restaurant's comeback?
I wish you well, I understand it's hard, but remember, in the middle of difficulty lies opportunity.
-RESTAURANT SWOT ANALYSIS - How to conduct a swot analysis for your restaurant: https://youtu.be/vePk26r5aA0
-Crank Up your Restaurants Gratitude Department | Restaurant Owner Tip:
https://youtu.be/R7JoWiU4lGg
-Restaurant Owner Voice Your Opinion | Restaurant Owner Tip: https://youtu.be/l3SVUgyYY60
-Restaurants with Record SALES During Corona | Restaurant Owner Tip: https://youtu.be/27HEhzuwJ3A
restaurantowner #restaurants #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Every day, since the flare-up of this pandemic coronavirus disease, we hear different stories of fear and suffering of people from all walks of life.
But as the saying goes, every cloud has a silver lining.
For instance, as a restaurant owner, what could be the best learning or realization you gained from this trying time?
I want to urge you to observe your numbers and get aggressive about it. Track what you have been investing your money on and cut back on some of your spendings.
Perhaps when things are doing well, you don't care as much with what goes out of your pocket. You became too complacent.
But now that we are facing this crisis, you turn out to be more vigilant and sharp, looking vigorously at where things are going. And I admit, we weren't like this before the corona fiasco.
My advice to you is to shift what you do as a business owner even beyond this strenuous season. Continue to be obsessed with your numbers. Track where the money is going. So when uncertain things happen again, we are more ready.
Please stay tuned for another Making Dough Show episode tomorrow! We're in this together!
restaurantowner #restaurants #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
-Crank Up your Restaurants Gratitude Department | Restaurant Owner Tip:
https://youtu.be/R7JoWiU4lGg
-Restaurant Owner Voice Your Opinion | Restaurant Owner Tip: https://youtu.be/l3SVUgyYY60
-Restaurants with Record SALES During Corona | Restaurant Owner Tip: https://youtu.be/27HEhzuwJ3A
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
What could be the best social media strategy in these trying times?
A fellow restaurant owner asked if they still need to continue posting on social media even if they have to shut down due to this pandemic crisis.
My answer is a BIG YES.
We need to stay connected with our customers. If you want to come back strong and regain customer's loyalty, then don't lose it.
Remember that those who come back strong are those who never left. Just because your restaurant is close does not mean you also stop engaging with your customers. Use social media platforms to your advantage, stay active, and continue to show up!
Please watch out for a new video tomorrow! Let's continue to make some dough! We can get through this together!
-Crank Up your Restaurants Gratitude Department | Restaurant Owner Tip:
https://youtu.be/R7JoWiU4lGg
-Restaurant Owner Voice Your Opinion | Restaurant Owner Tip: https://youtu.be/l3SVUgyYY60
-Restaurants with Record SALES During Corona | Restaurant Owner Tip: https://youtu.be/27HEhzuwJ3A
restaurantowner #restaurants #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
To my comrades in the restaurant industry, how are you doing now? I hope you're all okay and hanging in there.
As of today, we have no dine-in, and we only have takeout and delivery.
But I'm aware that a lot of states have shut down the entire restaurant businesses and sadly, that maybe you (I'm sorry about that). Some folks even chose to close because there's an immense drop in their sales.
A lot are saying, "We're going to come back stronger!"
But how can you do that?
I wanted to tell you that just because your restaurant is closed, does not mean that you and I are not working.
Your job now is to be working and preparing for that comeback. Here are some things I suggest you do:
-
Review your employee handbook (job postings, hiring/training process, etc.)
-
Go through your employee folders
-
Work in your marketing system
-
Stay connected with your customers online
-
Improve your restaurant (do some repainting, remodeling, etc.)
If you want to come back stronger, you need to be putting in the work aggressively today because you don't know how much time you have until everything normalizes again.
But what I do know is that it's going to take an enormous amount of time and effort to resume operations!
So if you want to recover and still exist after this corona fiasco, you must protect what you put in a tremendous amount of blood and sweat into -even if your restaurants closed. You need to work incredibly hard and diligently NOW more than ever!
We'll get through this together! Please stay tuned, new video coming out tomorrow!
restaurantowner #restaurants #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
I was incredibly stressed out when this pandemic crisis started. We have no dine-in, and we only do takeout and delivery - I thought we would drop our sales by 50%.
But thanks to our dear customers, that didn't happen! We're doing okay at the moment (I hope, you too). We had an excellent Friday sales just like a regular Friday.
But things don't happen by itself. We had a RECORD SALES because we made an offer to our customers that they couldn't refuse... What is it?
It was a TEXT DEAL!
If you have seen a sales dip in this season, although you are offering takeout and delivery, the question I have for you is this: Are you making an offer that your customers can't resist? Or are you just solely asking them to come and purchase your food?
Make a NO-BRAINER OFFER that will make people choose your restaurant above your competitors - and the best way to do this is through TEXT MESSAGING!
If you need help with Text Message Marketing, we are serving restaurants for free as we go through the corona fiasco. Send me an email to team@makingdoughshow.com and let me know how I can be of help.
I'll be releasing a new episode tomorrow, so please stay tuned! Let’s make some dough!
#restaurantowner #restaurants #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
- Restaurant Association Link: https://p2a.co/ULJRbGG
- Tell Congress to Support Restaurants and Our Employees!
The coronavirus outbreak has been hitting our industry so badly.
And what's the government's recovery plan for us?
We may not know it precisely by now, but today, I am encouraging you to VOICE your opinions!
To my fellow restaurant/small business owners, it's time to articulate what is on your mind! Let them hear our voices!
NOW is the moment you and I must express our views and ideas -what is that we're going through? Otherwise, they won't know.
As small business owners, we may be part of the minority, but if we'll communicate our perspectives TOGETHER, perhaps, they would lend their ears.
Hang in there! I know if we work on this together, nothing is impossible, we can BEAT this corona crisis!
Please keep connected with us here at Making Dough Show via Instagram, Facebook, YouTube, LinkedIn, and all Podcast platforms as we come through these hard times. A new video will be released tomorrow!
#restaurantowner #restaurants #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
To my colleagues in the restaurant business, how have you been doing since the Coronavirus fiasco? I know it's been very challenging to survive in this industry nowadays, but hey, now is the best time to show how we love to be in this business more than ever!
We love being here, we love food, and we love serving people! It is hard and intense, but we are fighters! Within the next few days, I'll be sharing with you a bunch of practical tips on how we are battling this pandemic crisis to make sure we come out strong together!
Today, I am encouraging everyone to show gratefulness. It is critical for us at these difficult times to crank up our Gratitude Department. People are not going out as often as they used to, but they are choosing to come to your restaurant and order your food.
Let them know we are truly grateful for them, and here are four ways to do this:
-
Human connection -During delivery and pick up transactions, make an eye-to-eye contact while saying, "thank you."
-
Put your "thank you" message on your website and social media.
-
Send out emails to thank customers.
-
Mail out "thank you" cards -it will go a long way.
Please stay tuned with us here at Making Dough Show on Instagram, Facebook, YouTube, LinkedIn, and all Podcast platforms as we get through this season. New episode coming out tomorrow!
- The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
5 Ways to NOT lose Restaurant sales to Coronavirus! Today I am sharing with you what we are doing for our restaurants to combat this tough season.
Our Texting Agency is offering our texting services to Restaurants for FREE in this season.. Through April. Want us to send your database a mass text for FREE?
Email us at: Team@MakingDoughShow.com
We'll be happy to serve you.
Here are some tips:
- Create an exclusive no brainer Takeout Deal "Make them a deal they can't refuse!"
- We are focusing on our existing customers instead of FB ads to get new customers.. People are skeptical to try a new place. Email Marketing, Text Marketing and Mailers. Appeal to people directly.
- Come up with a Gift Card deal to make it a no brainer for folks to purchase your restaurants Gift Card
- Think about creating a Meal Kit!
- Bonus tip.. You gotta watch the video for this.
If there is any way we can be of help, reach out to me at Team@MakingDoughShow.com Hang in there. We'll get through this. Hengam www.MakingDoughShow.com #RestaurantMarketing #RestaurantOwner
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In today's episode, we are featuring a query from a fellow pizzeria owner in Muizenberg, Cape Town, South Africa, Anthony.
According to Anthony, he established the Oven Baked Pizzeria in 2015 as a way to create sustainable funding for a Non-Profit he started in 2014. As far as the restaurant is concerned, they are hitting break even each month. However, running the restaurant does take up a lot of his time, and leaving less time for him to focus on Non-Profit.
So, I would like to give some quick tips on how to manage time in allocating multiple tasks or roles, the keys to the restaurant owner's freedom:
-
Develop leaders - If you are a business owner, you must train your people to become leaders who can make excellent decisions even without you.
-
Audit your time - You need to understand where your time is going, what are those things that are taking much of your time that can be delegated.
-
Keep things simple - Be selective and focus on one project at a time so you won't complicate things.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In this special episode of Making Dough Show, we are answering a question from one of our avid podcast listeners, Rich, a Restaurant FOH Manager from Asheville, North Carolina.
Rich's query is about how to reduce mistakes when it comes to order-taking.
We all know that in the restaurant business, order accuracy is very critical. Inaccurate order can cause problems in restaurants.
Order accuracy is not only about providing excellent service, but it also concerns the customer's safety. For instance, some customers give special instructions because they may have allergies with a particular ingredient in the dish.
As part of our company's commitment to providing consistent order accuracy for our customers, here are some tips we can share:
1. Document all the FOH mistakes. What are the mistakes, and who makes the mistakes?
2. Conduct pop-quizzes as part of their training, specifically for Menu and POS knowledge.
3. Implement order-taking accuracy techniques:
- Repeat back every order
- Talk as you do
- Slow down customers
4. Give consequences to those who commit mistakes:
- Make scores and errors per person public
- Coaching slips
- Reduce hours
- Retake menu/POS quiz
- Rewatch video training
- Make them apologize to the customer and the team
- Termination
Order accuracy is a crucial part of any restaurant's success story. Our employees need to know that what matters to us as restaurant owners or managers should matter to each and everyone in the company.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
One of the main problems that torture the restaurant industry over the years is its high turnover rate. A lot of people in this business are not here for the long-term. It is a hard reality that every restaurant owner has to face.
In this special episode of the Making Dough Show, we are thrilled to have Jordan Boesch, the Founder, and CEO of 7shifts, as he shared his insights on how we can counter restaurant employees from leaving the workplace.
In this show, we also highlighted the role of technology in employee engagement, which is a critical aspect to keep people involved, committed, and enhance performance.
As the CEO of 7shifts, Jordan also shared his views on the importance of logging or documenting things in the restaurant regularly.
And lastly, we talked about the vision of 7shifts and how they are distinct from other companies that offer scheduling and labor management tools for restaurants.
>>> Special thanks to Jordan Boesch for this very informative interview.
The 7shifts is a labor and compliance management platform built to help restaurants schedule, evaluate, and communicate with their staff, founded in 2014. Boesch has led 7shifts into the doors of over 10,000 restaurants with the mission to simplify compliance and labor operations for restaurants.
For more info about Jordan and 7shifts, please visit their website: https://www.7shifts.com/jordan-boesch
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
February is almost over, and we are fast approaching the end of the first quarter of 2020!
So in this episode, we are going to talk about March marketing and your gameplan.
If you are thinking that you can grow your sales month after month, without a concrete plan, that's going to be a pipe dream!
We got to be maximizing every opportunity to dominate our communities where we are located and grow our sales in different ways.
Today, we are going over our Monthly Planner, particularly for March. Ultimately, if you take the time and fill out this planner, and put it into practice, you can map out your whole month with your various marketing strategies.
By having a gameplan, whether it's your email marketing, social media, text message marketing, or on-the-ground promotions, you'll be able to find success.
Use this planner to your advantage, bring it into action, and make some dough!
Restaurantowner #Restaurantmarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
When the cat's away, the mice will play.
Sometimes, it happens when people will do as they please in the absence of their supervisor or manager, especially in neglecting or breaking the rules.
As a restaurant owner or manager, did this ever happen to your operations?
Do you notice a shift in your operations or standards, whether you are there or not there? How about the performance of the team, does it change when your manager is present or absent?
We recently went through this season in our restaurant that whenever the manager is there, everything goes well and fast. The staff is out, and things are spotlessly clean.
But the moment the manager steps out of the restaurant, the team's standard suddenly goes down. It's as though people are quite not on top of it without supervision.
And this is quite alarming.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
What is the best productivity advice you can give to a fellow business owner?
Today I have an absurd practical tip for you in increasing the productivity of your team.
We all know that in the restaurant business, efficiency is very crucial.
To ensure that we don't waste time and deliver our desired results, we have this one rule in our company that may apply to your team as well:
Never assign more than one person to work on a simple task.
When two people need to do a simple task together, the amount of time it takes doesn't decrease. It does not divide by two, but in fact, it multiplies by two.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
How to walk purposefully?
A few days ago, our front of the house manager was talking to me about our team. She said, "Did you know that we need to teach our people how to walk purposefully?"
Puzzled, I asked her what she meant by that.
I got blown away with her answer. She stated that we must train our people on how to walk purposefully -that is to walk with urgency, walking with an awareness of their surroundings.
To walk purposefully is not about being rushed, nor ignoring details. It is about being laser-focused on a task at hand.
For instance, you need to read the body language of the customers in one table who probably need a to-go box. Or that other table is almost done as you bring them the check.
To walk purposefully is having to anticipate what the customers would require next and provide them with the service that is needed.
It is going to require an enormous amount of multi-tasking and presence of mind that our servers need to implement, and I admire my team for that.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Today, we are talking about one of the greatest sins in customer service. And that is complaining about your customers.
Have you ever caught yourself complaining about your customers in front of your people?
If you are the owner or the manager, or you are in a leadership position, it's a huge NO-NO!
No matter how demanding a customer can be, we should NEVER complain babout them.
It has nothing to do with the customers, but what you do with the culture of your company.
It's about the practices of your company on how you deal with demanding or rude customers.
How you manage this kind of situation sets the tone for your whole team, how they roll their eyes because you roll your eyes.
You and I must remember the long term effects of the different attitudes, the gestures, or the words that come out of our mouth. It's because everybody is watching.
As they are watching you, your people will do what you tolerate. Just like parenting, they will do what you do, not what you tell them to do.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Working in the restaurant business can be very tough. The hours can be long and dull because the operation can be remarkably busy or too slow. It's exhausting.
As restaurant owners, what can we do to overcome the stress and make things easier for us in managing our business?
Apply the 80/20 rule.
Here's my question for you:
What is 20% of the different aspects of the restaurant business that is going to have an 80% impact?
For instance, what is 20% when it comes to your marketing?
What is 20% of your menu offering? Or management?
What is the 20% when it comes to things you're stressed about and your frustrations?
What is going to have the most impact?
What problems can you solve that will have an 80% impact instead of solving little problems with no outcomes?
If you find yourself completely stressing over too many details in your business, you are solely putting your health and your team in a disservice.
Stop stressing over things that nobody cares about. It's perfectly fine to relax and stay calm. Don't get too overwhelmed with so many issues that you may be dealing with.
Be disciplined. Dedicate your time and energy in solving problems that are going to have a tremendous impact on your business.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Our people are the greatest asset of our company. That's why it is imperative to create effective retention strategies that will keep our staff in our restaurant.
In today's episode, we are sharing with you, our best strategy to make our people stay with us - hosting weekly meetings with our team.
As a business owner, you must realize that the performance of your people at work can be heavily influenced by what they are going through with their personal lives.
There are five reasons why having weekly meetings are vital in managing your restaurant staff:
1. It is a simple way of gathering some intel.
2. It helps you check the pulse and the health of the team.
3. It allows you to cast the vision of your company.
4. It is an excellent opportunity for you to give feedback in a casual setting.
5. It is notably relevant for receiving feedback from your team.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch how our very own Hengam Stanfield shared her knowledge and expertise in this exclusive interview by Shane Riggs, Restaurant Owner-Entrepreneur, and the CEO & Co-Founder of Brightside Consulting & Restaurants Secret Weapon.
As restaurant owners, Hengam, and her husband Matthew believes that every restaurateur should own a profitable restaurant that does not own them.
Five years ago, they envisioned to have the freedom of time, to run a restaurant that does not run them. So they can have the freedom to spend as much time with their kids and loved ones.
Let's take a quick trip down memory lane as Hengam tells the story about her family's journey in putting up their own restaurant business, how it has grown over the years, and how they turned their vision for their restaurant into reality.
>>> Special thanks to Shane Riggs for this insightful interview. Follow Shane on Facebook https://www.facebook.com/socaldelicious/
Check out https://www.restaurantssecretweapon.com/main
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Adding menu offerings, hosting new events, changing decor... so many things you're trying to plan for your restaurant, two questions in your mind... will it work, or will it flop?
All that matters is understanding what our customers want and give it to them. That's what success in this business is all about.
So you are probably wondering how you would know what your customer's desires are.
A simple tip is to ask them! Aside from directly getting the information from your customers, asking them will make them feel valued.
Indeed, we must always give importance to our customer's feedback. Be sure to ask a variety of people and ask for their opinions.
Never assume that people would love your ideas, instead ask them. Gather intel, so you can make a wise choice on what's going to serve your customers.
Also, another way to know what your customers want is to read your online reviews. As well, read the reviews of those restaurants within the 3-4 mile radius of your establishment.
By doing all these things, you can discern what your customers want to see more of, and what they don't. Keep in mind that having great ideas isn't bad at all. However, you have to ensure that customer feedback should be put into consideration, first and foremost. Give customers what they want.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
SPEED and ACCURACY.
Why am I, as a restaurant owner, obsessed with these two words?
It's solely because our customers are obsessed with their time. No matter how great or delicious your food is, it will ruin the customer's experience if it's served late and inaccurate.
If you know something that matters to your customers, that should matter to you and to the whole team.
You and I need to be obsessed with things that matter to the customers, and let go of the stuff that doesn't really matter to them. That should be our focus.
So the question I have for you is, are you aware of the things that matter to your customers? What are the three things that make or break their experience in your establishment? Do your managers and the rest of the team know about that?
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Restaurant owners, can you define exceptional service? Do your managers and the whole team understand what it takes to have it?
You must ask specific questions to your managers or team members and even your servers to ensure they know what distinguishes an extraordinary service:
-What is their favorite restaurant where they had the best experience? -What was unique about that experience?
-Why is it their favorite?
-Why do they think it was an exceptional service?
Listen to how they define outstanding service. For us, sadly, most of our servers have not gone to any fancy restaurant yet and apparently did not experience what excellent service is.
So be mindful of that, don’t expect your servers to provide that high level of service if they have no idea how it looks and feels like. And for those who experienced outstanding service, ask them what they can do for the team to level up your service. The bottom line is, you must work together as a team, share your thoughts and ideas on how you can provide your customers with a service that will keep them coming back to your restaurant.
RestaurantMarketing #CustomerService
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Every success has a story of hard work, perseverance, and determination.
Today I am sharing with you the three top secrets to our restaurant's sales growth. But before that, let's take a look back at our humble beginnings.
Five years ago, my husband and I quit our job as engineers. We moved from New Mexico to San Antonio, Texas, in pursuit of an American Dream! We wanted to be in business and work together as a team. Since we loved having people over and served them delicious home-cooked foods, we thought of opening a restaurant. We believed that starting a restaurant would fuse our passion for food and our desire to have our very own business! We sold our house in New Mexico and bought a dying Pizzeria in San Antonio. It was hundreds of thousands of dollars BELOW breakeven. We had 0 prior experience in the restaurant business, and at the time, our two kids were very young. Luke was 2 and a half years old, while Mark was only 7 months. In that first year of operations, I think we worked 100+ hours a week and only collected $25k - $30K in profits for the whole year. But we got very aggressive in boosting our sales after that initial year. We never stopped thinking and doing things that would generate sales for our restaurant business. And lo and behold, we OVER tripled our sales in the last five years. We also opened our 2nd location last year, and we had our 3rd baby, who is now 2!
We are engaged owners, but we do NOT work in the operations. Thanks to systems, automation, and leadership development. We collectively work around 10 hours a week, meeting with our managers, and collect 6 figures in profits. So how did we do it? That's a secret you need to discover! Listen to the podcast to find out our three top secrets to our sales growth!
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Instagram is a free app that is perfect for restaurants since it is a visual platform. It has around 1 billion active users worldwide.
However, there are some challenges when it comes to using Instagram for restaurants:
Making time for content creation - it's a content monster! It takes time to create content, and there's never enough content. Every day, you need to produce new things to post since they get buried in the feed.
The organic reach continues to go down down down - it's killing organic reach. Like Facebook, it's turning into a "pay to play" platform.
Developing a STRATEGY that works - it's a challenge generating an effective strategy that works. As the platforms shift, our approach needs to change as well.
In this episode, I will give you 10 practical tips on Instagram that you can implement and make some dough for your restaurant!
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Batch content creation
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Use a scheduling software
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Use editing software to make your images stand out
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Engage with those that engage with your page
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Engage with those that use the # (hashtag) of your town
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Send a DM (Direct Message) to connect with people
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Utilize the Instagram Bio to include your information about your restaurant
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Create captions that will compel people to comment - Ask questions!
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Always put the name and ingredients of the dish on your caption
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Recruit your team to help you do the Instagram task
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Happy 2020! I am excited to share with you the 2020 Restaurant Marketing Plan that will help you grow your sales for this year.
Hopefully, this will also bring you thousands of dollars, not only in 2020 but in the next coming years.
In this show, I will walk you through the process of creating a Restaurant Marketing Plan for the year 2020.
Here are the things you need to do in constructing the Marketing Plan for your restaurant:
-
Set a Monthly/Year Gross Sales Projection
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Run a SWOT Analysis
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Outline a Marketing Budget Allocation Analysis (Pie Chart)
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Conduct a Marketing System Assessment
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Prepare a Platform Strategy
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Assess Marketing Tactics you would like to try in 2020
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Plot a Strategic Partnership
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Build a Content Strategy
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Breakdown Quarterly Promotions
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Formulate Marketing System Projects
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In this show, we will acknowledge an inquiry that most people ask me.
But specifically, here's a question of Jonathan from Ohio:
“How can text message marketing help us grow our restaurant sales?"
There are three ways to grow sales in any business:
- Acquire new customers
- Increase our repeat business
- Increase our average ticket
In this show, we will dig into details on how Text Message Marketing can grow restaurant sales by being the most effective method of increasing repeat business.
As an example, here's another question to answer:
What is easier for Papa John's, acquiring a new customer, or bringing their existing customers back?
Lastly, we will discuss the three common ways to reach out to customers and which among these is the most effective:
- Social media
- Email marketing
- Text Marketing
By comparing these three methods, we will prove that Text Message Marketing remains the most powerful way to communicate with customers consistently.
// Need help with your restaurant marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// WHO: Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.They believe every restaurateur deserves owning a restaurant that does not own them.
RestaurantOwner #RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In this episode, we are giving tips, factors, and variables to consider in offering a breakfast menu to help Jackie decide.
Sadly, in the restaurant business, nothing is black and white. Everything is gray. It depends on a lot of different factors that are involved.
So we are going over the three phases that you need to consider and go through to determine whether it is a good idea to add breakfast:
- Logistics Phase
- Research Phase
- Marketing Phase
We are also providing alternatives in case adding breakfast to your menu is not feasible.
So by the end of this episode, you will know if you should add breakfast to your offerings. And if you do, how to make it a success.
RESOURCES
- Social Media for Restaurants in 2019 https://youtu.be/a3iUDVf8dp0
// Need help with your restaurant marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// WHO: Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.They believe every restaurateur deserves owning a restaurant that does not own them.
RestaurantOwner #RestaurantMarketing
FREE Guide:
- The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
RESOURCES
- Social Media for Restaurants in 2019 https://youtu.be/a3iUDVf8dp0
- Why should you continue to post on social media despite the low reach? https://anchor.fm/makingdoughshow/epi...
- Who uses text message marketing in 2019?https://www.youtube.com/watch?v=hTM05...
We all know that our customers are indeed on various social media platforms. People spend hours on Facebook, Instagram, YouTube, TikTok, etc.
Consequently, being in the restaurant business, we also need to be present where they are at.
The result that you are getting isn't outstanding.
And the question is, how are we going to know if we are doing it right or wrong?
In this show, you will learn about the five possible ways that you are using social media wrong:
-
You have not defined success on social media. You must measurably define success for you to know if it has been achieved.
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You are just focused on sales. If your business is on social media and your only goal is to increase your sales, then you are not maximizing the usage of this powerful tool.
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You have not set a system in place to measure sales that come from social media. You need to set up some guidelines or standards for you to measure success in using it.
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You are using social media like it’s 2017! You need to understand that if you don't have new strategies in place, and you are not using these powerful tools as if it is 2019 or 2020, then you are using it wrong.
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You don’t batch your content! Capture photos and take videos. Batch-create the captions that go with your posts, and then batch schedule everything.
// Need help with your restaurant marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
// WHO:
Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.They believe every restaurateur deserves owning a restaurant that does not own them.
RestaurantOwner #RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Do you want to have the best year yet in your business in 2020? If so, the time to plan, strategize, and come up with a game plan is this month.
In this episode, we are talking about three things you should consider in preparing for your next year's business calendar. So you must spend time and think about it this month. 2020 is the best year yet in every single aspect of your restaurant, and there are 3 things you must focus this month We're hoping that these things will serve you, and you can also apply it to your restaurant and make some dough!
RESOURCES
How to conduct SWOT Analysis? https://www.youtube.com/watch?v=vePk26r5aA0&t=89s
How to raise your prices without losing customers? https://www.youtube.com/watch?v=s41n5KsNGk8&t=117s
LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA www.MakingDoughShow.com #RestaurantOwner #RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
How to be a leader in the community as a restaurant owner or a restaurant professional?
A leader is a person who leads or commands a group, organization, or country. It could be a president or an owner of a restaurant.
At the end of the day, you and I are leading our organizations. We're leading our team. It does not matter what size of a company you have, 1 or 2 members, 50 or 100, you are a leader.
As a restaurant owner or restaurant professional, we can connect to the different communities by:
- Being the community of our restaurant, our staff.
- Being the community of our customers.
- Being part of a business community.
In this show, you will learn how you can be a leader in your community:
1. Own it, believe it and humbly be proud of it!
You need to know that you are a leader and your role in the community matters. You are a leader in the community, your voice matters. Be proud of it.
2. Be actively involved in your Local Chamber of Commerce, Lions Club, Rotary Club, etc. by:
- Attending their monthly luncheon, taking biz cards, and following up!
- Taking some food and saying hello! How can you join? Take a few of your food, go to their offices, and offer your food for free.
3. Always be on the lookout for opportunities to serve.
- Opportunities to bless others with your food
- Opportunities for partnership
- Opportunities to get to know fellow business owners, understand how you can help them grow their sales
// Need help with your restaurant marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
//Download the Ultimate Restaurant Marketing Guide and all our FREE Resources
https://www.makingdoughshow.com/resources
// HOW TO MARKET YOUR RESTAURANT ON FACEBOOK GROUPS
https://www.youtube.com/watch?v=SXO_k...
// LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// WHO:
Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.They believe every restaurateur deserves owning a restaurant that does not own them.
RestaurantOwner #RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Are you thinking about what kind of text messages you should send your customers? Let us help you! Now that you have a database of your customer's phone numbers, for sure, you are wondering what to text them. In this show, you will learn the two main categories of text message that businesses send their customers:
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Exclusive offers
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Reminders We will also give you some tips on how can you use text messaging effectively as a Reminder for your restaurant: 1. Scheduling an interview 2. Setting reminders before the interview
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Providing reminders for yourself Text Message Marketing helped us tremendously increase our sales and gain our customers' loyalty and trust.
We definitely want you to experience the same in your restaurant! For more information on how to start with your very own Text Message Marketing using our affordable platform, please contact us now. Visit our website www.MakingDoughShow.com or send us an email at makingdoughshow@gmail.com.
WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them Comments? Suggestions? Questions? Email us at: MakingDoughShow@gmail.com
LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
Subscribe to not miss a show!
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Your restaurant sales are not growing fast enough.
When you look at the sales data month to month and week to week, you realized that it is somewhat giving you a flat line.
Now, you are wondering what to do about it?
In today's show, let me share with you 7 tips on how to GROW your restaurant profits at the time of a sales dip:
- Study your trends
- Have a Defibrillator Offer
- Cut Cost
- Hit the ground running
- Host an event and invite the community
- Make an offer they can’t refuse - Facebook ad/$10 a day!
- Fortune is in the Follow Up
By the end of the show, you'll be able to:
Know why you are where you are
Identify the weaknesses of your restaurant
Try a few things that will bring some sales for you this month if done well
Determine what are the things you need to do so the sales are steadily growing
Analyze what has worked and what has not worked
- WHO:
Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them
- Comments? Suggestions? Questions? Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA
RestaurantMarketing #RestaurantOwner #RestaurantPodcast
www.MakingDoughShow.com
-
You can also watch the YouTube video on how to conduct a SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis for your restaurant on this link: https://www.youtube.com/watch?v=vePk26r5aA0&)
-
If you are looking for marketing ideas, download for free our Ultimate Restaurant Marketing Guide on this link: https://www.makingdoughshow.com/resources
-
If you want to know more about creating your own Defibrillator Offer or for any questions or inquiries, send us an email at makingdoughshow@gmail.com.
-
We also have a Making Dough Agency where we serve our fellow restaurant owners with Text Message Marketing.
-
Visit our website at www.makingdoughshow.com, fill-up the form and let's start your SMS marketing for your restaurant. We'll be happy to help you out.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Working at a restaurant is meaningless!
Let's face it, that's the hard truth. We work long hours preparing the food for our customers. Like we spend days making the dough, we shred cheese, slice vegetables, roast meat, etc. Whatever you serve in your restaurant, you put days of work to get that ready.
We do something that when a customer orders, hopefully within 25-20 minutes, we can provide them that food. And you know, in reality, that food in a few hours is going to end up in the toilet and get flushed.
This industry is very tough. Working in a restaurant in itself, and running a restaurant is meaningless. Sometimes we are stuck in the cycle of interviewing people, hiring them, training them, coaching them, terminating them, or they quit. Doing these things every single week can be exhausting.
October 26 is a MAKE A DIFFERENCE DAY! Today we are talking about how we, as restaurant professionals, can make a difference in the lives of our customers, our people, and our community. This is something that I learned from watching Walmart's Shareholder Meeting (you can look this up on YouTube).
Public companies like Walmart, Amazon, Facebook, and more have quarterly shareholder report that they send out. Pizza Hut, Domino's, and Papa John's are also part of that. They strongly recommend you look into those numbers. As mandated by law, they do have to report in public their sales. They announce what they've been doing, and where the direction of the company is going for their shareholders.
This Walmart's Shareholder Meeting is quite different. They had a massive stage with bands, performers, and invited famous people to talk like Hollywood actress Jennifer Garner. They had brought their folks from different parts of the world where Walmart is operating. Their CEO and other officials would come on stage, and there was music and dance. It was all about more of celebration.
They share the progress of the company, the differences they made for the meals they serve. Altogether the things they've been doing, they were celebrating it during this Shareholder Meeting.
Watching this made me realized some things that we can apply to our restaurants. I would like to share what I learned from that, and what we've started implementing for our restaurant every single month that helped us to:
- Build our brand and reputation in the community.
- Be well known to people.
- Give meaning to the work that we're doing daily
Since then, we have been creating what we call a MONTHLY CUSTOMER IMPACT REPORT. This is directly reporting about the impacts that we had as a restaurant in our community. We show this through different platforms such as our social media, website, email newsletter, Facebook notes, Google post, etc.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In this episode i share with you my Halloween Marketing checklist! It's one of THE busiest dinner shifts of the year for our restaurant and I am hoping for you too!
Download the checklist, implement and make some dough: https://www.makingdoughshow.com/resources
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They are passionate about helping you own and run a profitable restaurant that does not own you!
// Need help with your restaurants marketing strategy? Let’s chat.
Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT: SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/#RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Do you think Chick-fil-A and McDonald's are known as two of the most family-friendly restaurants for no reason?
Definitely no, there must be a tremendous amount of strategy behind everything they have done in their restaurants in many different aspects to be family-friendly.
For small businesses like us, we can absolutely take simple steps on our own to make our restaurants more family-friendly, it is just a matter of creativity and diligence to be one.
In today's show we are talking about 7 ideas that you can affordably implement in your restaurant and make some dough.
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They are passionate about helping you own and run a profitable restaurant that does not own you!
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/ #RestaurantMarketing
>> The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
>> FREE GUIDE: Papa John's Text Message Strategy Revealed https://www.makingdoughshow.com/resources
SMS marketing (aka Text message marketing) is a great way to get instant visibility from your loyal followers and customers.
7 Elements of Papa John’s successful Text Message Marketing: Football season, valentine's, Pi Day and more sample texts you can model How does text message marketing work and more.
You need 3 things for a successful text message marketing strategy:
- A list of phone numbers of your customers
- A Text Message Marketing Platform
- An effective text message marketing Strategy
Got any questions? Would you like more information as to how our team here at Making Dough Agency can help you and set it up for you very affordably contact us today. Let’s chat and see if it’s a good fit. Now, let’s get back to work and make some dough!
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They are passionate about helping you own and run a profitable restaurant that does not own you!
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA // Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
textmessagemarketing #smsmarketing #smallbusinessmarketing
- The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
- Click here to learn more about FobeSoft: https://www.fobesoft.com/#/
If you are a restaurateur and thinking of ways to boost your profits, read on and learn some practical ideas that you can apply for your company immediately and get better results within a few weeks!
Making Dough Show had a wonderful time to be in touch with one of the country's top leaders in the restaurant and hospitality industry, Geordy Murphy, Founder, and President of FobeSoft.com where he's taking tips and tricks from his extensive experience in the industry and create a map for success that he calls the Daily Sales Report, where they generate P & L's (Profit and Loss) daily for restaurants, helping them identify ways that can increase profit margin.
FobeSoft is a web-based restaurant management system that is designed to show exactly how to increase a restaurant's profitability.
With more than 30 years of his remarkable experience in the industry, it is no doubt that Murphy has been able to share insightful and comprehensive concepts on how to grow a restaurant's profit margin.
We've summarized and highlighted some significant topics that we talked about during our interview to help you grow your restaurant profit margin:
👉Running a roadmap
👉Staggering hours
👉Spending wisely
👉Setting up a budget
👉Automating the numbers
👉Managing at the bottom line
👉Putting repair and maintenance together
👉Getting rid of unnecessary items
Learn more about FobeSoft software that Murphy and his team have developed to help restaurants increase their profits.
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They are passionate about helping you own and run a profitable restaurant that does not own you!
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In this episode, we are going to answer an inquiry from a fellow restaurant owner all the way from Santiago, Chile, his name is Jean Marc who owns a small Italian restaurant located in a business area in Chile's capital city.
Jean Marc's question is:
"We work only weekdays from 8 am to 7 pm mainly with office people around. It would be great to have some tips to increase sales focus on these clients at lunch and coffee without cutting prices."
In this show, we are giving some practical tips on how to grow your lunch sales without cutting on your prices:
👊 Study your customer demographics
👊 Building deep relationships versus wide
☝Leave a good impression!
✌Give first-time deals
When it comes to businesses, there are 2 things you want to look for:
-
Large orders
-
Recurring business
We will also talk about your lunch crowd and what are the 4 things that they care about:
-
Speed
-
Price
-
Waistline
-
Convenience
In addition to this, we will discuss some ways that you can use to ensure that you provide a fast service all the time, these are classic but are absolutely still working for restaurants until now:
-
Lunch special
-
Mini-salad bar buffet style
-
Lunch buffet
Please hit the like button and don't forget to subscribe to this channel, tap that bell for you to get notifications from us once new videos are uploaded!
Let's make more dough, make more sales!
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They are passionate about helping you own and run a profitable restaurant that does not own you!
// Need help with your restaurants marketing strategy? Let’s chat.
Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
RestaurantMarketing
Links and Resources:
-
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
-
FREE Comment Card Template:https://docs.google.com/document/d/11O8PksnndJlJUh8TyP697oiKrNhdz_ZAqihbn2da-yw/edit?usp=sharing
- Click on the link below to learn more about Bloom Intelligence:https://www.bloomintelligence.com/restaurant-marketing/restaurant-comment-cards/
What are the benefits of surveying customers immediately after their visit?
A lot of times, as restaurant owners and managers, our main focus is getting the food to the customers mouth as fast as we can with the friendliest service.
It’s so hard to acquire a new customer. That’s where the majority of our marketing dollars go. So, it would be wise to have a strategy as to what happens after their visit. If they were happy, great! Maybe we can prompt them to go to our review sites and give us a 5 star review.
And if they were unsatisfied for whatever reason, we want to know about it so we can make it right.
The truth is that typically most customers when they have a bad experience, they just leave and never come back.
So you need to create tools to capture the customer's experience right after they leave, and this is what WiFi Marketing is essential for, its capability to survey customers just a few minutes after they visit your restaurant.
Learn more about WiFi Marketing as a new restaurant trend in conducting customer surveys and how it can help restaurant owners become more profitable.
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They are passionate about helping you own and run a profitable restaurant that does not own you!
// Need help with your restaurants marketing strategy? Let’s chat.
Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
People quit continually, this is a sad reality in the restaurant industry that we need to battle every day as restaurant owners and managers. We need to have a retention strategy in place to keep our employees in our company, especially the good ones. First, we need to understand why people actually leave their jobs.
There are 6 main reasons why restaurant workers abandon their posts:
- External factors
- Poor compensation and benefits
- The schedule
- Conflict with team members and managers
- Career advancement
- They don’t feel valued and appreciated
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They are passionate about helping you own and run a profitable restaurant that does not own you!
// Need help with your restaurants marketing strategy? Let’s chat.
Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
How do you handle donations and sponsorship requests for your restaurant?
If you've been in the restaurant business for more than a week, you already know that some people are walking in, sending emails or calling to ask for donations or sponsorship, and we can't blame them for that.
They are nonprofit organizations supporting a league team or educational institutions, etc., and they need money for different kinds of stuff. So they come to local businesses to ask for some financial assistance, and it happens all the time.
The way we handle those is very crucial with how we build our brand, we want people to see us as a business that honors people. How to graciously say yes or no, and how can we partner with these organizations to serve them better long term is significant for our business.
In this show, you will give you 6 tips on how you can handle donation and sponsorship requests like a pro:
- Set a budget
- Have a strategy in place
- Make sure your team is aware
- Have one point of contact to handle the logistics
- Track information
- Say"no" graciously
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com // LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions?
Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
#RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Why do employees quit in the restaurant industry?
If you have been in this business for more than a day, you know that this is one of the toughest issues that we deal with and you already knew the problem at hand, it takes a long time to get somebody up to speed.
We don't have enough people, especially in this field where applicants are not necessarily of good quality, and sooner or later they will quit.
To be honest, most restaurant employees just quit today, and two days later, they get another job somewhere else so this is a huge problem we have and the truth is, this problem will never go away. It has been forever and it may continue being there.
In other words, this is an industry with a high rate of turn-over.
The reason we are talking about this is that if we do not fully understand why our people quit, you are going to get confused. Always remember this, do not take things personally.
People quit.
Some of the external factors that are not even in our control are the reasons why people resign sooner or later.
You need to have a strategy to battle each of those reasons and gradually reduced the percentage of people who quit or increase how long they stay, their retention rate.
We are going over 6 various reasons and having a strategy to combat these different factors one at a time! To learn more about this, subscribe now to our YouTube Channel, Making Dough Show!
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
#RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Is the majority of people know your restaurant in your city or town?
If your answer is yes, that's great! But if not, you might be a victim of the greatest enemy every restaurant owner in this business could ever have, OBSCURITY!
In this show, you will learn about a creative marketing concept that is easy and affordable and only requires a little bit of creativity and hustle to make it successful, the Guerilla Marketing Strategy. You must know this because it can you 3 advantages:
- It is memorable
- It will cost you less than $100
- It is effective
Imagine this, someone wearing a costume like a pizza, a taco or a burger outfit, holding and dancing with your restaurant's sign during lunch and dinner rush hour on the busiest street near your restaurant!
Would it draw attention? Definitely yes, who wouldn't take a look at a dancing pizza, a taco or a burger guy on the roadside, right? This marketing strategy is a great example of Guerilla Marketing.
// WHO:Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel:https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn:https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
#RestaurantMarketing
- The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Why is it important to conduct a Location Analysis for your restaurant?
Are you planning to start your own restaurant very soon? Or are you looking into opening your next location? What could be the best location for your restaurant? Then better start making your restaurant location analysis now!
In this show, we are giving you 13 factors to consider before you choose a location for your restaurant:
-
Visibility
-
Traffic: Foot and Car
-
Speed limit
-
Access
-
Parking
-
Location history
-
The 3-5 mile radius density: residential
-
The 3-5 mile radius: business, schools, hospitals, churches, hotels, etc.
-
The 3-5 mile radius restaurants: all restaurants and direct competitors
-
Safety
-
Demographics
-
Psychographics
-
Rent
You will also learn how important is the location to the success of your restaurant, more tips and things to remember!
✋Choosing the right location can make or break your business, it’s a permanent decision.
✋ This decision can make or lose you hundreds of thousands of dollars.
✋ Here’s a secret to remember: Effective marketing is MORE important than your location.
✋Beware of love at first sight.
✋Assess the opportunity of the location and identify the gap that you can maximize.
✋Shift your marketing strategy to best serve the 3-5 mile radius of the restaurant.
// WHO:Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.
They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
#RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// Need help with your restaurant marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
3 ways to provide GREAT Restaurants Customer Service | Restaurant Marketing
We all know “good customer service” can make or break our restaurant.
No matter how good our food is, if the service is inconsistent and all in all poor we gradually go out of business.
But in order to provide good customer service and identify our shortcomings when it comes to giving bad customer service we first need to define what customer service actually mean in a restaurant.
Speed
- We live in a society where instant gratification is king.
- Our customers want what they want and they want it NOW!
- And they genuinely don’t care about the fact that you know we are short staffed, that the morning cook came late because his kid has been sick and we didn’t finish prep for the dinner shift and bla bla.. It’s irrelevant! Customers are giving us money so, they determine the terms of the transaction.
Accuracy
- Don’t you hate it when you order pick up and make all the effort to go pick it up.
- You arrive home just to find out the server didn’t hand you the salad you paid for, or the dessert you paid for
- Or, you specifically asked you don’t want the jalapeno on the burger because you can’t eat spicy food and fare enough there is it! Your mouth on FIRE
- Need to set up Quality Control checkpoints to manage the accuracy of our service
Friendliness
- It’s easy to be friendly to those who are friendly!
- The art is training our servers to know how to handle different service circumstances so they have the tools needed to be friendly to those who have had a tough day, those who are stressed, overwhelmed, impatient, demanding, or even plain rude!
- What are some of the ways we can measure this?
- One way is to read our customers feedback and take it to heart!
- If there is no mention of our friendliness.. It’s because we are not exceeding expectation.
- It’s meh
- If it was bad, you sure would hear it :)
- but nowadays good service isn’t good enough.
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
- https://www.makingdoughshow.com/
// WHO:
Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.They believe every restaurateur deserves owning a restaurant that does not own them.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Minimum 2 Digit Sales Growth: 10% Sales growth MIN
- 10% sales growth from July 2018 to July 2019
- EXAMPLE: July 2018 sales was $100,000, then, July 2019 would be a minimum of $110,000
- $10,000 a month / 30 = $333 day increase
- $333 / $22 avg ticket = 15 more tickets a day!
// WHO:Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.
They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions?
Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
#RestaurantMarketing
Who uses text message marketing in 2019
Last Show we talked about the best ways to keep in touch with your customers and increase your repeat business
Text Message marketing in 2019 has 97% open rate and is a very cost effective way to stay in touch with your customers.
Today, let’s talk about WHO uses text message marketing in 2019
Text the word "DEALS" to the phone number 47272
Papa John’s, Subway, Domino’s, Little Caesars, Taco Bell, Cold Stone, Steak 'n Shake, Applebee's, Burger King, Chipotle, Macaroni Grill (look them up!) They are all using Text Message Marketing
Let’s talk about HOW they use this powerful tool to continue to GROW their sales, be top of mind on a weekly basis
Papa John’s is one of the companies that I’d say uses text message marketing very effectively - that we can learn from!
A weekly text message
Texted on the same day of the week
Texted at the same time of the day!
Papa John: Fridays at around 4 PM. every. Single.week for the last 5 years that I’ve been a part of their text club SPYING ON THEM!
We’ve used the same strategy for the last 5 years and have consistently grown our sales. We’ve over TRIPLED our sales in the last 5 years with 0 prior restaurant experience!
We have a list of 4,500 customers on our text database 5,000 x 52 = 260,000 texts a year For over 5 years. With 98% open rate you do the math!
I’ve developed a 13 weeks system. We set it and forget it. We’ve gotten such results using text message marketing that we started to share our system with other restaurant owners and we’ve formed our agency helping other restaurant owners grow their list and GROW their sales.. Get repeat business and make more dough.
Why these multi billion dollar companies continue to use text message marketing? Because it works! We usually charge a $300 set up fee and charge $300/ month to manage the whole system for you.
Our team schedules the texts and you don’t need to learn anything new! We send you reporting monthly and again, you get to use our systems and templates! If you use the link below, you can send your first text message for FREE
Our team will set up the keyword and your first offer for you You send us your list and our team will send the first text for you.
Got 1000 people on the list, even if you get say 25 redemptions at a min order of $10
That’s 25 x $10 = $250
Oh wait! If you are happy with making dough and working with our team, it would be $250/ month from then on.
What if you have 5000 on your list?
What if you want to send 8 texts a month or 8 x 5000 = 40,000 FLAT rate of $250 250/ 40,000 = 0.0062 per text!
Click on the link below and let’s get you going!
Got questions, just email me directly at dough@makingdoughshow.com
We can also help you GROW your text message list if you don’t have any.
Let me know how we can help you.
DOUGH MAKING PLAN:
Comment below if on YouTube and let me know if you’ve tried text message marketing and the results you’ve gotten?
If you are not convinced yet, know that next week I’ll share with you 5 reasons you should consider text message marketing!
LET’S GO!
AND MAKE SOME DOUGH!
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Last 3 shows we’ve talked about:
- The math behind upselling
- 5 Reasons why your people are not consistently upselling
- The EASIEST upsell!
TODAY, we are talking about the biggest and the most common MISTAKE our servers make when it comes to upselling! Why this matters?
The biggest mistake our servers make is the way they ask the upselling question!
Binary answer question = “yes or no answer” question!
“Left room for dessert”
“Would you like to see our drink menu?”
Wrong questions! So easy to say NO to!
The odds of getting a yes is 50%
Now, if you give the customer 3 options, you simply divided the odds of being told NO to 33%
And the odds of getting a YES TO 66%
Example:
“We got the best tiramisu in town! Our pastry chef makes them from scratch daily! They so smooth and creamy!
If you like chocolate you will totally enjoy it! Would you like to try our tiramisu or our cannoli today?
We can definitely pack it to-go so you can enjoy it in the evening!” #Smile
// Question was: would you like our tiramisu or cannoli?
Another mistake is not working for the sale!
// Earn it! People appreciate a little hustle!
// Take the dessert tray out! Visuals help! The extra mile!
DOUGH MAKING PLAN:
- Ask your servers to tell you how they upsell. What’s the QUESTION they ask!
- Explain the principal of not asking Yes or no answer question!
- How can they EARN the upsell? The extra mile
- Start applying this TODAY and make some DOUGH!
- NEXT show we are talking about how to estimate your restaurant sales growth month to month!
- Email me and let me know of your results! I’d love to celebrate with you
// WHO:Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
#RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
2 Main enemies of our restaurant:
// I don’t know you
// I forgot about you
-
We constantly want to get new customers and to be known!
-
That’s not enough!
-
We need tactiques to be ON TOP OF THEIR mind.
-
The 4 classic ways to do that are:
Email marketing
Text marketing
Organic Social media posts
Mailer
The best ways: text message marketing, and email marketing!
Keys:
-
Consistency: weekly to be TOP of mind
-
Batching - Quarterly System
-
Automation: using software to automate the next 13 weeks and FORGET it!
-
Text, Email
DOUGH MAKING PLAN:
-
Next SHOW we are talking about WHO USES text Message marketing in 2019! Papa John’s, Subway.. I’ll share with you HOW they are maximizing this tool to make some DOUGH
-
Have you done the math? The open rate, and average ROI?
-
Want to talk about how our team can help you get started on Text Message Marketing? Click on the link below..
Back to work and make some DOUGH!
// WHO:Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
#RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In the last couple shows we’ve been talking about UPSELLING and making some dough!
We talked about:
- The math behind upselling
- 5 Reasons why your people are not consistently upselling (links in the show notes)
- Today, we are talking about the EASIEST upsell!
- It would require minimal training
- Minimal script
- 8 out of 10 customers say yes to!
The easiest upsell is the 2ND Drink!
Upselling the 1st Drink:
- Describe the beer, or wine
- This would require our servers to know the description of each of our beers and wines
- Know what it pairs well with
- This would require our servers to know what beer and wine pair well with what dishes and why
- Samples
- The drink cost
- Some folks don’t drink no matter how great our people sell!
- Hearing No’s
Upselling 2nd drink:
- No need to describe the beer or wine!
- No need to know what it pairs well with!
- No need to give any samples!
- The customer clearly drinks beer and wine!
-
How to sell?
- As soon as the customer has around 1 inch left
- Smile, give eye contact and just ASK:
“May I get you another one?” + 8 out of 10 people will say yes to the 2nd drink!
DOUGH MAKING PLAN:
- Ask your servers to tell you the difference between the 1st vs the 2nd drink!
So THEY come up to the conclusion of how easy it is to upsell the 2nd drink! * Track how many beers/ wine you sell per week AVG. * Do the math: + AVG 50 beers at $5 a pint weekly = $250/ week x 52 = $13,000/ yr + If we sell 25 beers more at $5 = $375 x 52 = $19,500/ yr #WinWinWin * TRACK, REWARD! * Email me and let me know of your results! I’d love to celebrate with you
SUBSCRIBE - next show we are talking about the biggest mistakes our servers make when it comes to upselling
Back to work and make some DOUGH
// WHO:Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them. // Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com//
LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
#RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In today’s show we are talking about 5 Ways to REDUCE your ticket times and exceed your customers expectation.
How a restaurant got a 1 star review because the restaurant employees had ice cream! Create standards Communicate standards Training according to standard, give raises according to the standard.
Track it: create a VCB (visual control board) Provide tactical training Reduce distance BATCH Make it fun!
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Last episode we talked about THE math behind upselling and how $1 per ticket can impact your sales + $52K or - $52K
DOUGH MAKING Homework of the day:
Ask your servers which one these 5 reasons is why they EACH don’t consistently upsell. Talk about it!
And talk about HOW WE ARE GOING to fix this as a team since we all understand it’s a WIN WIN WIN
Got questions?
Anyway we can help you with your marketing? Email us at MakingDoughShow@gmail.com
SUBSCRIBE - next week we are talking about the easiest upsell
- Minimal training and minimal scripts
- 8 out of 10 customers say yes to
// WHO:Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
#RestaurantMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Episode 35 - how to increase prices without losing customers: https://www.youtube.com/watch?v=s41n5KsNGk8&t=45s
Do your servers fully understand the impact of upselling?
Have THEY done the math? Have YOU done the math to calculate the opportunity at hand if you simply increase your AVG ticket by 1 dollar?
Today we are chatting about the real impact of upselling!
DOUGH MAKING PLAN:
Have YOUR servers do the math! What’s the AVG # of tickets, what’s your AVG ticket and if it was $1 higher per YEAR. Have THEM pull out the calculator and do the math! In the next episode we will talk about 5 actual reasons why your servers do not consistently upsell aside from the math!
The absolute easiest upsell that would require minimal training and 8 out of 10 customers always say yes to! Subscribe. Got questions? Anyway we can help you with your marketing?
Email us at MakingDoughShow@gmail.com
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
RestaurantMarketing
Our greatest enemy in the restaurant business is OBSCURITY and social media can be the cure.
But, if you are continuing to use social media in 2019 like it’s 2017 then you are not maximizing this powerful tool and most likely losing a lot of money and getting frustrated.
Today we are talking about
- How social media has changed in the last few years.
I’ll share 3 things that used to work but no longer works in 2019 so you can see if you are using the platform not effectively. * We’ll talk about 7 things that WORKS like a charm in Restaurant social media marketing 2019. * Then we are talking about FACEBOOK ADS. What works and what doesn’t when it comes to FB ads and how to make the most of it.
// Need help with your restaurant marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// Download our FREE Guide: 52 Ways to GROW your Restaurant sales on our website:
https://www.makingdoughshow.com/resources
// HOW TO MARKET YOUR RESTAURANT ON FACEBOOK GROUPS
https://www.youtube.com/watch?v=SXO_kbV7m5Y
// LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// WHO: Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.They believe every restaurateur deserves owning a restaurant that does not own them.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Do you have a disaster plan in place when the disaster hits your restaurant?
Today I share with you our little disaster experience this week! I also share with you
5 steps to come up with your own Disaster Plan.
1- Have a sequence of critical equipment and services you need to function. The non negotiables.
2- Have a list of service companies, their contact information and phone number somewhere in the store easily accessed by management. So in case of an issue, you don't waste minutes finding a reliable plumber and etc.
3- Stay calm. In the show I give you a practical tip on how to stay calm in the midst of chaos.
4- Learn to be handy and tech savvy - just a little! For two reasons, if you can fix small things around the restaurant and at least trouble shoot you can save yourself hundreds of dollars, and the second reason is that if a technician smells ignorance, he'll have you for lunch! Now, not all technicians are like that of course.. But there are many of them out there!
5- Have a Disaster budget, repair budget. If you have a budget, and consider the cost, then, you'll be far less stressed and shocked WHEN the disaster hits. Again, not if but WHEN.
RestaurantMarketing #disasterplanning
// Need help with your restaurants marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// WHO: Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.They believe every restaurateur deserves owning a restaurant that does not own them.
How to Open a Restaurant with no money?
Maybe you feel stuck working at a restaurant for years and you are researching online ways to open a restaurant with no money which is a question I received from Joseph. Joseph sent us a message on our website. You can do the same, go to our website MakingDoughShow.com, scroll down and submit your question and I’ll be happy to cover it in a future show.
Joseph is passionate about cooking and he asked me how he can open a restaurant with no money.
Let’s talk about why you need money to open a restaurant!
We have 2 scenarios:
Build Out a new restaurant
Buy an existing restaurant
Building out a restaurant from scratch can cost anywhere between 50K to 70K..
It would involve a landlord giving you somewhere around 90 days after which the rent will start.
You have 90 days to BUILD the restaurant OUT. I mean, flooring, gas pipes, plumbing, makeline, walk in and other refrigeration, plates, forks, stove, AC unit, POS, bar, tables, chairs.. Everything. You get the idea! I strongly not recommend a Build Out if you are new OWNING restaurant.
Owning vs working at a restaurant is very different.
Ok. we narrowed down your options to 1: buy an existing restaurant. You have a few options when it comes to buying an existing restaurant: The restaurant is closed and it’s an asset purchase The restaurant is operational and it is failing = at break even point or below break even point = you make 0 to negative amount of money at the end of the month in terms of PROFITS.
When we bought our first restaurant, it was making around $450K a year which is good bit of pizza if you consider and it was a few hundred thousands of $ BELOW breakeven as in, after making hundreds of thousands of $ you have 0 profit.
These are your 2 options and that is why the owner is selling!
Let’s talk about Asset purchase. Here there are also 2 options:
Asset purchase means you are purchasing the physical assets of the restaurant. Ovens, makelines, furniture, cooking appliances, tools and etc.
This amount varies depending on the asset you are purchasing
NINJA Tips:
You can hire an equipment appraisal person to come in and appraise the asset! As in, the owner and the broker say it’s 35K and maybe the actual value of the asset is $25K and you pay an equipment appraisal person $400 and that can save you a few thousands of dollars.
We bought a restaurant for 40K and the assets looked wonderful and we had to re-purchase and replace the makeline, the AC unit, 2 refrigeration units within the first MONTH. If I could go back, I would definitely hire a kitchen equipment appraiser.
If the restaurant is below breakeven at the time of purchase, you MUST have a very strong marketing plan in place friend or you will be decimated.
// Need help with your restaurant marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// WHO: Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.They believe every restaurateur deserves owning a restaurant that does not own them.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In today's show I take you behind the scene of the numbers we track on a daily and weekly basis to ensure week after week we are on track to hit our monthly sales goals.
Running Your Restaurant by the Numbers is key and it must be managed on a weekly basis.
// Need help with your restaurants marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// WHO: Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.They believe every restaurateur deserves owning a restaurant that does not own them.
RestaurantMarketingStrategy
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
We are chatting about 5 Small Town Restaurant Marketing Ideas.
- Be KNOWN: Your mission is for every 6000 people to KNOW you, taste your food. Give them reasons to love you
- HOW TO RAISE PRICES WITHOUT LOSING CUSTOMERS: https://www.youtube.com/watch?v=s41n5...
5 Small Town Restaurant Marketing Ideas:
- Partnering with the local schools
- Are you taking samples to businesses to 3 to 5 mile radius? Coffee and Pastry
Bulk Recurring Orders - weekly pastry? Coffee service?! 3. (Touristic: ) Hotel’s are your best friend! Drop off an exclusive offer 4. Your Google Plus, Yelp, Trip Advisor: Add description of the restaurant. What’s special about your restaurant? What should I try when I come in?
SEO in the description: name of the town (in French and English)
Search of Restaurants in your town, your restaurant comes as the 5th option
Photos of every single dish
Photo of your outside sign
Photo of your environment and your people 5. You need a basic website. So people can see your menu! A photo of your menu!
Google posts
On Yelp, or Facebook include your menu there and send folks there..
- Need help with your restaurants marketing strategy? Let’s chat. Email us at: MakingDoughShow@gmail.com
- LET'S CONNECT:
SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA
- Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
- WHO: Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.They believe every restaurateur deserves owning a restaurant that does not own them.
RestaurantMarketingIdeas #SmallTownMarketing
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
How to Run a Successful Coupon Marketing Campaign?
First we need to consider the pros and cons or coupons. Also, the season your restaurant is in. Your current customers and their expectation as well as your competition!
The correct way of viewing coupons is NOT to grow sales for an evening but rather, it's more about gaining new customers for life!
Type of Coupons:
- Flat-Rate Coupons
- Percentage-Based Discounts
- A complimentary Gift
- BOGO
- Combo deals
- Time-based discounts
- Loyalty Cards
In this show I share with you the logistics you need to consider when it comes to offering coupons. What has worked for us and much more!
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Is it time increase your prices again?
Today I am sharing with you how we are increasing our prices yet again right before June and the summer season.
- 6 ways to increase the Perceived Value of your food
- A step by step process to follow to assess is you should increase your prices and how to go about it
- And of course, all the logistics to consider
You servers don’t want to be confronted with an angry customer and in the case of our manager she is scared by just one customer considering we sell hundreds of calzones every month!
When was the last time you increase your prices?
If it’s been more than a year, you may want to consider that this month. Specially as we enter the summer season where you will hopefully get a boost of sales.
Here is the reality that your staff and customers don’t know about:
- There is inflation and the cost of food increases year after year.
- In this economy in order to get high quality candidates to apply to work for our restaurants, you need to be able to pay competitively.
- The property taxes continue to increase year after year and if you are leasing it’s directly passed through from your landlord to you.
One of the ways to combat these realities and difficulties is by increasing prices!
When you increase prices here is what happens:
- Your gross sales will increase
- Your labor % will reduce since it’s proportional about sales
- Your food cost % will reduce since it’s proportional about sales
Sort Out Logistics:
- Update your to-go menu
- Update your Menu board
- Update POS system
- Update pricing listed on your website
- Update Discounts/ combo deal
- Communicate with your Servers and come up with a script
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Today, we are talking about how to keep your team focused and on task throughout the shift.
I share with you what works for us and would love to hear your thoughts! Send us an email to MakingDoughShow@gmail.com
Subscribe so you don't miss a show!
- For Restaurant Marketing and Management resources check our website: www.MakingDoughShow.com
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Great marketing can put your restaurant out of business.
Marketing is simply getting more exposure for your restaurant.
If you don’t have the foundation and the basics down, then, you are simply getting more eye ball on your weaknesses!
Operation and Marketing is the great Tango dance
As you market your restaurant and sales grows, so will operational challenges. You’ll need to order more food, prep more, have more staff.. Handle more customers. It’s called Growing Pain and in the restaurant industry it’s non stop!
Find free resources on our website: www.makingdoughshow.com
Got questions? Email us at MakingDoughShow@gmail.com
In today's show:
We talk about how we had to throw away all food on the Make line because of a stupid closing mistake. I answer Debra’s question and give her 3 unique marketing ideas she can implement THIS week - all 3 are almost free and effective! You can also implement them this week. Outrageous review of the week: How Gregory got a 1 star review because he did his best to go above and beyond for a customer.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
How to leverage local Facebook groups to not only get in front of thousands of people for free, but also, how to grow your audience, keep tabs on competition and more! https://www.youtube.com/watch?v=SXO_kbV7m5Y
Restaurant Marketing Tip:
Today we talk about how you can build such relationships with your customers that they feel guilty going to your competitors! Bigger chains billions of dollars in marketing budget, but miss this important point.
We share with you how you can build your reputation beyond Yelp!
Our philosophy has always been Relationship > Transaction and today we share 5 top tips on how we've build long term friendships and relationships with our customers.
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// WHO: Hengam and Matthew Stanfield are owners of two restaurants in San Antonio alongside. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Thanks for tuning in.
SUBSCRIBE to Making Dough Show so we can stay in touch.
Today we are talking about your restaurants online ordering.
3 reasons you must work on benefits of your online ordering, and 8 ways you can increase your online ordering.
More than 20% of our restaurants sales is from online ordering and we actively continue to grow this rate.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// WHO:
Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// TODAY’S EPISODE:
Today is Making Dough Q and A Show was I gonna answer Christal question and Christal asked..
“Looking for ideas to boost are Wednesday night and Friday through Sunday lunch business... not really interested in kids. Kids eat free and no room inside for live entertainment.”
Let’s tackle Sunday lunch.
One of the things you need to know is especially when slower days and time is understanding the mood and the psychology of what people go through. What is on their mind on a Sunday night?
It is important for you to study your demographic.
Why would folks come to your restaurant for lunch on Sunday?! They want to go out and eat.
So today I wanna share you few tips on how we’re able to do that.
Study it.
Study why people come to that restaurant You need to study and figure out how you gonna do better. Are you going to do the same similar offering or lunch special?
We have a lunch buffet that is super popular for all families.
Think about the offerings for like a lunch special. Why should people come to your restaurant? You have to give them a reason to come to your restaurant.
Get to know them so they know you exist?!
I’m telling you on Sundays a lot of folks go to church. We have a good relationship with churches. So we are not just doing it for the sales, we’re doing it what’s align in our brand messaging our values.
Always build a relationship with people.
Always think about how you gonna build partnership with people. Go out shake some hands. Have you been in our restaurant or not? Do you have often meetings this sometimes? We would love to cater your lunch sometimes. Let me know. Can I have your business card? Build a relationship or partnership.
You go to sow seeds.
It takes a little while but it is what it is. I wanna tell you that if there is another restaurant in your community on your slower days or time know that there is always an opportunity for you to take some market share.
Let's talk about the importance of creating Strategic Partnerships as restaurant owners and managers.
In this episode you will learn:
// 7 to 10 businesses we have partnered with throughout years that you can also take advantage of in your community!
// How strategic partnerships can grow your sales and create steady stream of new customers for our restaurant.
// How strategic partnerships can benefit your team.
// How strategic partnerships build your reputation.
// How to create mutually beneficial and long term relationships
// Download the Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// WHO:
Hengam and Matthew Stanfield are owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.
- They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// Download the Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// WHO:
Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.
They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// TODAY’S EPISODE:
Let's start talking about the 3 tips on how you can more likely to have 5 stars reviews
You got to exceed the expectation!
HOW TO EXCEED CUSTOMERS EXPECTATION:
1. IMPROVE YOUR SPEED OF SERVICE
The faster the food is served the better! People are busy. Your team must know the standards of Speed of service. That’s a simple way of exceeding expectation!
- OVERLY FRIENDLY SERVICE
Greeting and farewelling in an OVERLY friendly service way is something you can train your servers. Have got to train your people on this and daily emphasize how important it is!
- CLEANLINESS
Cleanliness doesn't mean fancy stuff or beautiful decor. This isn’t about fancy decor! People notice cleanliness! Have cleaning checklists and hold your team accountable.
Now, 3 ways to get MORE reviews!
1. Ask for it!
You can ask indirect the customers like use stickers or something you can post on your 4 sides of Wall saying something like “it would mean the world if you’d take 5 minutes and leave us a review”. You can use your Website or write something under your receipt saying the same thing.n And on the other side: Yelp and etc logos and says “Would you please leave us a review?” “It would help us out?!”
2. INCENTIVE THE CUSTOMERS
This might not give you a 5 stars reviews but you will get more reviews and this is how we do it. Where I make sure I can hit the different points I want to say in my response to our customers. For a positive review make communication of saying thank you to them. Email them like you want something to send them to thank you certificate of a little thank you gifts. And for a negative side, it is also the same as we want to make things right we would like to send you a gift certificate and hopes you give us another opportunity please email us.
3. INCENTIVE THE TEAM
One of the things we do is to have a nameplate for our team. A lot of times even good or bad reviews the customers will remember the name of the server. So you will know who was it, who did it and what was it.
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// WHO: Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy?Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at https://www.makingdoughshow.com/
// TODAY'S EPISODE:
Planning to open up a restaurant?
“Hello Hengam a great video! I would definitely be interested in more of your videos and advice. My wife and I also live in Texas and we are in a very beginning stages of owning our own restaurant. I'd love to hear more on the beginning of how you got started leading up to opening day and what you would recommend for us looking to put the dream into actions and what steps to take to properly execute? Thank you!” -Lawrence
You have got to get obsessed with your numbers
You got a study to the numbers. You're purchasing an existing restaurant You need to review the numbers. You need that they're going to give you a P&L. Because what you're paying for unless it's an asset purchase.
NEGOTIATE EVERYTHING!
You feel like you're not entitled to negotiate because you're just starting. You need to view that exactly the opposite because you're starting out ask for grace say hey how about I you know pay this you know like hypothetically even if it's AT&T.
DOCUMENT EVERYTHING!
Overall just document everything you know what I'm saying it's just the fact it is because there's gonna be so many moving parts you're going to forget now when it comes to document obviously you can use a classic pen and paper or something or a notebook you have or you can use a logbook feature that many software's do offer.
Expect that you're gonna make mistakes.
It is going to take a village an enormous amount of work to make a business successful and I'm just being honest with you so expect the unexpected so it would be less stressful for you.
BE OBSESSED WITH GROWING YOUR SALES
And you're gonna continue to be obsessed with sales when sales is good because the way it works in the restaurant is whatever you do whatever you do today to grow yourself whatever activity you do to market your restaurant is not going to surface up you won't see the results in four to six weeks so we go through this season where sells is really good.
And the last tip I have for you which my husband and I failed to do is to go work at another restaurant maybe you have had years of restaurant experience or not our case we had zero. And just learn as much as you can from another of restaurant owner.
// Download the Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// WHO:
Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.
- They believe every restaurateur deserves owning a restaurant that does not own them.
// Need help with your restaurants marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// TODAY’S EPISODE:
We are talking about Facebook and how we must continue to post REGULARLY on it 2019 despite the low reach!
These 3 reasons may surprise you!
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Thank you
// Download the Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// WHO:
Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.
They are passionate about helping other restaurant owners grow their sales, grow their team and live the American dream!
Motto : Own a restaurant that does not own you!
// Need help with your restaurants marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// Today's Episode
- Love is in the air!
Valentine's Day is rapidly approaching. Make it more memorable for you and for all of your costumers.
Here are some V-day promotions and marketing ideas that helps your sales growth and make your costumers fell in love with your restaurants too.
// Download the Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// WHO:
Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.
They are passionate about helping other restaurant owners grow their sales, grow their team and live the American dream!
Motto : Own a restaurant that does not own you!
// Need help with your restaurants marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// TODAY’S EPISODE:
- Your online reputation
- Your competitor:
- Positive
- Negative
- Their promotions
- Find out what's going on the community and how you can get involved
- Fundraiser opportunities
- A family in need opportunities and etc
- Partnership opportunities
- Upcoming businesses and possible partners and competitors
-
Offer EXCLUSIVITY
- A specific deal, for a specific day of the week and time.
Exm: the month of Feb Mondays 5-8 PM. when you mention.. 2. Exclusive giveaway for the group 6. Promote your events. Example: fundraisers 7. Recruit staff!
Making DOUGH Action plan:
- Search in Facebook to find 2 to 4 local FB groups that allow BUSINESS posts
- Read guidelines
- Create a Google Doc w links and guidelines.
- Set a reminder for each Group
- Connect w the admin!
- Search for the name of your restaurant
- Search for your cuisine (Pizza, burgers, etc)
- Search for your competitors
- Come up with some actionables
facebookgroups #Facebookgroupmarketing
Download the Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// TODAY'S EPISODE:
Today were going to talk about how you can run a swot analysis of your restaurant.
Learn how you can do SWOT analysis for your restaurant business. Identify the Strengths (S), Weaknesses (W), Opportunities (O), and the Threats (T) of your restaurant that you can use to plan your business strategies and make your food venture a successful one.
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// WHO:
Hengam Stanfield is mom of 3, and the proud co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering.
They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.
They are passionate about helping other restaurant owners grow their sales, grow their team and live the American dream!
Motto : Own a restaurant that does not own you!
// Need help with your restaurants marketing strategy?
Let’s just chat. Email us at: MakingDoughShow@gmail.com
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
Making Dough Show is a dedicated Weekly Show to help you GROW your restaurant sales! We talk about restaurant marketing tips, ideas, and making dough!
// DOWNLOAD Today's Freebie: The 10 steps to marketing your Super Bowl deal:
https://www.makingdoughshow.com/blog/10-steps-to-marketing-your-restaurant-on-super-bowl
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Download the Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// TODAY’S EPISODE:
In this episode we will are talking about SUPER BOWL and the 10 steps you need to consider when it comes to MARKETING your restaurant on this day to have one of the highest days of sales in 2019 on this day!
// WHO:
Hengam Stanfield is mom of 3, and the proud co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering.
They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.
They are passionate about helping other restaurant owners grow their sales, grow their team and live the American dream!
Motto : Own a restaurant that does not own you!
// Need help with your restaurants marketing strategy?
Let’s just chat. Email us at: MakingDoughShow@gmail.com
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
// Download the Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
// TODAY’S EPISODE:
In this episode we will cover the 10 reasons why you should join your local chamber of commerce, or a local business network gathering as a restaurant owner.
I also share with you step by step, what you need to do to get started today! This is an awesome tip for any restaurant owner. Most restaurant owners are not as involved in their local business community and this is a great opportunity to get out there and get exposure for your restaurant.
// WHO:
Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.
They are passionate about helping other restaurant owners grow their sales, grow their team and live the American dream!
Motto : Own a restaurant that does not own you!
// Need help with your restaurants marketing strategy?
Let’s chat. Email us at: MakingDoughShow@gmail.com
// LET'S CONNECT:
- SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
- SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
- FOLLOW us on Instagram: https://bit.ly/2SLRp42
- CONNECT on LinkedIn: https://bit.ly/2D0a3QA
// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
You may think that as a restaurant owner, you don’t have an hourly rate, but in fact you do.
It is important for owners to identify what is their hourly rate. Some owners are stuck at their restaurant operations like dishwashing or plating food.
Why?
Because they don’t have enough people to the job, lack of training and orientation, some owners want to do everything on their own because they don’t trust their team and some have the mindset that instead of paying people to do the job, they will do it in order to keep and save money.
That is absolutely WRONG. Here’s a simple math to show you that restaurant operations should be delegated to your staff.
For example, a dishwashing task makes $7.25/hr., $1,100/month and $14,000/year.
As a restaurant owner, spending your time scrubbing pots and pans, cleaning the dishes and you go home tired.
Just because you want to save money you, the owner, will do the dishwashing, is the $14,000 a year worth it?
Delegate tasks to your team, to have more time improving other areas of the restaurant.
Instead of spending all of your time doing restaurant operations such as cooking, dishwashing, serving or cleaning, why not spend your time giving training to your people.
Give your staff different kinds of training and orientation on different restaurant operations.
That way you will have more time for other restaurant matters and build trust among your team.
As a restaurant owner, your hourly rate must be around $50-$55/hr., and a $100,000/year.
You may ask how you will achieve those figures mentioned above, and the answer is money generating activities in your restaurant.
Be sure subscribe! Let's stay in touch.
DOWNLOAD The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Nothing can be that frustrating as a restaurant owner - when you do your best, pushing your team day in and day out. Putting out good food, a friendly service and yet it seems like your sales are NOT growing fast enough.
Today, we are going to go through 10 different aspects of your restaurant and dig deep into identifying what’s hindering your restaurant sales growth and potential. Ask yourself these questions and find out what is hindering your restaurants sales growth:
1) Check your online review platforms. Is your food delicious in your customers opinion?
2) Is your food’s taste and portions consistent?
3) Do you have speeds of service standards that every member of your team knows and follows religiously for your appetizers, entré and desserts?
4) Is your service overly friendly and memorable?
5) What are the opportunities in your customer service that you can focus on to stand out in the marketplace?
6) Is obscurity stopping your restaurant sales?
7) What are 3 things you can do this week to kill obscurity and get exposure for your restaurant?
8) How much do you currently budget for your marketing monthly? Should you increase your marketing budget?
9) Are you snipper focused on growing your sales? Do you spend 2 to 5 hours a week focused on Money Generating Activities?
10) Do you have a clear strategy in capturing your customers contact information and continue to build relationships with them week in and week out? If your restaurant hasn’t grown the way you want it to try to find the reasons behind it and not the excuses for it. Finding the reasons will make you work for the improvements required and your business will grow accordingly, a simple cause and effect.
How can your restaurant sell loads of gift cards this month? Today we are talking about the benefits of selling gift cards, the operations requirement as well as our 10 STEP process to marketing Gift Cards. This is a rich episode!
Go to https://www.makingdoughshow.com/blog/10-steps-to-selling-more-restaurant-gift-cards and DOWNLOAD the free Checklist that comes with this episode. Got questions? Email us at MakingDoughShow@Gmail.com
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
In this episode Matt and Enga talk about their team and one of the main reasons they feel exhausted all the time! The solution is much simpler than you think!!
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources