How I Grew This - SoundSage

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What if the most intimate device in your pocket could understand exactly what you need—before you even search for it? In this episode of How I Grew This, hosts Amanda and Adam sit down with Harish Thimmappa, SVP and GM of Discovery Ads at Branch, to explore an on-device solution revolutionizing app discovery. Learn why first-party data is becoming the ultimate competitive advantage, how Branch powers search experiences on half a billion devices worldwide, and the counterintuitive strategies that balance user privacy with advertising performance. Whether you're a marketer looking to diversify beyond Meta and Google, an app developer navigating a crowded ecosystem, or an AdTech enthusiast curious about the future of personalization, this conversation reveals the technology and thinking that's reshaping mobile commerce. Tune in to discover why the next generation of advertising isn't about who bids the most—it's about who understands the user best.

What You’ll Learn:

How to build trust by prioritizing user experience over ad load
Why on-device bidding and ad selection outperforms cloud-based systems
The power of behavioral pattern recognition beyond search intent
How to align supply and demand in ad tech marketplaces
Why first-party data is now the competitive moat in advertising
How to position experimentation as table stakes for modern marketers

About the Guest(s):
Harish Thimmappa is the SVP and GM of Discovery Ads at Branch, leading a standalone business unit that has grown into a major force in mobile advertising. With over two decades of experience in adtech, Harish has built a reputation for scaling technology and advertising businesses, previously holding key roles at InMobi, Supersonic Ads, Kensho, and Unboxed. In this episode, he reveals how Branch Discovery leverages on-device machine learning and first-party data to deliver contextually relevant search results and ads to over 500 million devices globally, while maintaining user privacy and trust. Harish shares actionable strategies for marketers on experimenting with emerging ad platforms, demanding performance-based results, and diversifying spend beyond Meta and Google. His work in developing privacy-first, performance-driven advertising solutions makes this conversation essential listening for digital advertisers and adtech professionals seeking to understand the future of mobile discovery and app monetization.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do this are here.

Episode Highlights:
[00:07:50] Maintain a 90/10 Organic-to-Ad Ratio to Build OEM Trust
[00:00:32] Capture Non-Intuitive Behavioral Patterns to Unlock Deeper Targeting
[00:17:03] Move Ad Selection On-Device to Overcome Connectivity and Privacy Constraints
[00:19:58] Align Supply, Demand, and Product Teams to Prevent Monetization Failures
[00:22:56] Win Advertiser Confidence Through Performance Rather Than Features Alone
[00:33:20] Marketers Should Experiment Beyond Meta and Google to Find Information Asymmetries

Episode Resources:

Harish Thimmappa on LinkedIn
Amanda Vandiver on LinkedIn
Adam Landis on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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What if the key to mobile campaign success wasn't just about driving installs? In this episode, host Amanda sits down with Erica Johnson, Director of Global Platforms at Publicis Collective, to explore why thinking beyond the install matters, how to build seamless cross-device experiences, and the critical role measurement plays in modern mobile advertising, alongside AI's growing influence. Whether you're navigating measurement challenges, managing complex global migrations, or preparing for 2026's mobile landscape, this conversation is packed with actionable strategies from the Publicis Mobile Summit. Tune in to uncover how a holistic approach to mobile campaigns drives real, measurable growth.

What You’ll Learn:

How to move beyond install-focused metrics and measure long-term value
Why the web-to-app journey deserves immediate attention
The crawl-walk-run framework for executing large mobile campaigns
How to approach MMP migrations strategically
Why AI in ad operations requires teaching the technology your standards rather than fearing it
How to accelerate into leadership roles

About the Guest(s):

Erica Johnson is Director of Global Platforms at Publicis Collective, bringing deep expertise in digital marketing, media technology, and ad operations. With a career spanning mobile advertising, mobile measurement partners (MMPs), and campaign execution across social, search, programmatic, and CTV channels, she has become a recognized MMP power user and advocate for holistic campaign strategy. In this episode, Erica shares insider perspectives from the Publicis Mobile Summit on emerging trends shaping 2026, including the shift beyond install metrics, the transformative role of AI in ad operations, and strategies for seamless cross-device experiences. Her work migrating global clients across platforms and implementing sophisticated measurement infrastructure has positioned her as a thought leader for brands seeking to optimize mobile performance and measurement in an increasingly fragmented ecosystem. This conversation is essential for marketing professionals and growth strategists looking to navigate mobile advertising complexities and build sustainable, data-driven campaign foundations.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do this are here.

Episode Highlights:

[00:06:17] Think Beyond the Install to Drive Long-Term Mobile App Value

[00:16:06] Prioritize Postback Events and Partner Configuration in MMP Migrations

[00:17:27] Prioritize the Web-to-App Journey as a Critical Campaign Foundation

[00:21:00] Adopt the Crawl-Walk-Run Framework for Large Campaign Execution

[00:32:02] Lean Into AI Rather Than Fear It—Build Standards and Drive Quality Assurance

[00:36:45] Pursue Challenging Projects to Build Leadership Credibility and Expertise

Episode Resources:

Erica Johnson on LinkedIn
Publicis Collective on LinkedIn
Publicis Collective Website
Amanda Vandiver on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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What if you could turn creator content into your most cost-effective acquisition channel? In this episode of How I Grew This, Amanda and Adam sit down with Nic Weber, Co-Founder and Chief Product Officer of Noise, to explore why creator-powered marketing outperforms traditional ads, how to build viral campaigns at scale, and the strategies that transform unknown creators into growth engines for your brand. Whether you're a mobile app founder struggling with user acquisition costs or a marketer looking to unlock authentic engagement, this conversation reveals actionable frameworks on relatability, need, and novelty—plus real examples of brands achieving pennies-on-the-dollar CPMs. Tune in to discover how to leverage 950,000+ creators and tap into the future of performance marketing.

What You’ll Learn:

How to build a two-sided marketplace that aligns creator incentives with brand performance
Why the interest graph has replaced the social graph
The three-lever framework for viral content: relatability, need, and novelty
How to reverse-engineer virality by finding existing successful content in your niche, iterating on it with multiple creators, and then scaling the winning variation
Why users acquired through short-form content are higher-intent than traditional paid ads
How to leverage organic platform algorithms as a free ad network

About the Guest(s):

Nic Weber is Co-Founder and Chief Product Officer at Noise, known for his expertise in creator-powered marketing and viral content strategy. With a background spanning graphic design, mobile publishing, gaming, and consumer apps, Weber has built scalable growth systems that transform how brands acquire customers through short-form content. At Noise, he has pioneered a two-sided marketplace that connects creators with brands, enabling acquisition costs as low as 8¢ effective CPM through viral video campaigns—a model Weber himself validated by building a consumer app to 2 million downloads. In this episode, Weber reveals the psychology behind viral content, the formula for creating trends, and how brands can leverage an army of everyday creators to dramatically reduce customer acquisition costs while maintaining authentic brand messaging. His insights on relatability, need, and novelty provide actionable frameworks for marketers looking to move beyond traditional influencer partnerships and tap into the most addictive social platforms in the world.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do this are here.

Episode Highlights:

[00:09:07] Why Human Creators Beat AI for Social Media Marketing –

Nic reveals that despite AI videos achieving 20 million views, human creators remain essential because they understand audience psychology and can adapt messaging in real-time. The challenge for brands is that algorithms favor authentic human connection, which AI cannot replicate, making creator-led campaigns fundamentally more effective at driving conversions. While AI can generate volume, it lacks the contextual awareness needed to resonate emotionally with viewers, causing audiences to immediately recognize and skip synthetic content. To leverage this insight, brands should prioritize recruiting diverse creators over investing in AI video generation, even when scaling campaigns across multiple platforms. A concrete example: Noise saw dramatically better performance when they had thousands of creators post variations of a concept rather than relying on a single AI-generated video, because the human variations naturally included hooks and messaging tweaks that resonated differently with different audience segments. For brands looking to maximize ROI on short-form platforms, this means building creator armies that can iterate in real-time based on performance data, not betting on automation.

[00:10:49] The Formula for Viral Content: Find, Iterate, Scale –

Nic breaks down virality into a repeatable three-step framework: find existing viral content in your niche, iterate on it with multiple creators to test variations, then scale the winning formula across your entire creator base. Most brands fail because they try to create original viral content, ignoring the fact that the internet has already validated what works—making "not being smarter than the internet" the key to success. The real work happens in the iteration phase, where real creators bring their own creativity to hooks, text overlays, and presentation styles, naturally producing variations that hit different audience segments. Brands should start by identifying viral videos in their category with 1+ million views, then brief 50-100 creators to create their own versions with slight modifications, tracking which variations generate the highest views and conversions. For example, if a competitor's cleaning product video went viral, a brand selling a mop should create dozens of variations showing different mom personas, different pain points, and different product demonstrations—then double down on whichever version outperforms. This approach transforms viral success from a lottery into a predictable, scalable system.

[00:14:18] CPM-Based Creator Partnerships Outperform Flat-Fee Influencer Deals –

Nic explains that paying creators a fixed amount per post ($500–$10,000) creates misaligned incentives, while CPM-based pricing ensures both brand and creator profit when content performs well. When a brand pays a creator a flat fee for a single post that underperforms, the creator has already been paid and has no incentive to improve, while the brand absorbs the loss—this is why traditional influencer marketing often fails to deliver ROI. With CPM pricing, creators are incentivized to post repeatedly, test variations, and double down on high-performing content because their earnings scale with views and conversions. A creator earning $3,000 from a viral post that converted well will stay committed to that brand and continue optimizing, whereas a creator who received a one-time $10,000 payment that didn't convert will move on to find another client. Brands should set CPM targets ($0.50–$2.00 depending on category) and let creators decide when and how to participate, creating a continuous flywheel rather than one-off campaigns. This approach also filters for creators who genuinely understand audience psychology, because only skilled creators can consistently deliver high-view, high-converting content at scale.

[00:35:13] The Three Pillars of Viral Content: Relatability, Need, and Novelty –

Nic identifies three non-negotiable elements that drive engagement and conversions on short-form platforms: relatability (audiences must see themselves in the content), need (addressing a real problem), and novelty (offering something unexpected or improved). Without relatability, content fails to stop the scroll; without addressing an actual need, viewers won't take action; and without novelty, the message blends into the noise of competing products. Brands can audit their content strategy by asking: Does my audience see themselves in this? Am I solving a real pain point? Am I showing something they haven't seen before? The most powerful products combine all three—like the self-wringing mop that's relatable to busy parents, solves the frustration of manual wringing, and delivers a novel product feature. To apply this framework, start by researching viral content in your category that already demonstrates these three elements, then craft your creator briefs around how your product amplifies each pillar. This transforms vague creative direction into a measurable framework that creators can execute against, dramatically improving the odds that content will gain traction.

Episode Resources:

Nic Weber on LinkedIn
Noise on LinkedIn
Noise Website
Amanda Vandiver on LinkedIn
Adam Landis on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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What if you could transform your app's revenue without sacrificing user experience? In this episode of How I Grew This, hosts Amanda and Adam sit down with David Leviev, Chief Revenue Officer and Co-Founder of Nimbus, to explore how publishers can build custom monetization solutions, why user experience directly impacts long-term revenue, and the key strategies to leverage AI and first-party data in a post-IDFA world. Whether you're a mobile app publisher looking to optimize ad performance or an ad tech enthusiast curious about the future of auction mechanics, this conversation is packed with actionable insights on balancing monetization with retention. Tune in to discover how the right decisioning layer can unlock premium CPMs and sustainable growth.

What You’ll Learn:

Why building a custom monetization stack makes sense
How to identify the magic retention threshold through testing
The decisioning layer framework for auction optimization
Why omitting proprietary demand creates competitive advantage
The three-pronged approach to overcome signal loss post-IDFA
How to structure dedicated publisher support for sustainable growth

About the Guest(s):

David Leviev is Chief Revenue Officer and Co-Founder of Nimbus, a full-stack mobile ad monetization platform. With a background in ad tech spanning companies like Pubgears and pivotal experience monetizing the popular Timehop app, David brings deep expertise in programmatic advertising, auction mechanics, and publisher-first monetization strategies. In this episode, David shares practical insights on building sustainable ad experiences that balance revenue optimization with user retention, providing actionable strategies for app publishers looking to maximize their monetization without sacrificing user experience. His work at Nimbus—where he champions transparency, direct demand relationships, and AI-driven auction optimization—has helped publishers reclaim control over their ad stacks and significantly increase CPMs, making this conversation essential for anyone interested in mobile app monetization and ad tech innovation.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do this are here.

[00:14:21] Find Your App's "Magic Number" for Ad Duration Through Retention Testing -

David discovered that Timehop's optimal ad display duration was 1.3 seconds—far shorter than industry standards—by systematically testing retention metrics rather than relying on generic benchmarks. Publishers often assume longer ad exposure equals higher revenue, but this approach overlooks the silent user churn that happens when friction increases without generating app store complaints. By monitoring uninstall rates alongside clickthrough rates and viewability scores, you can identify the exact threshold where user experience breaks down. Start with incremental testing, pushing duration limits while watching for organic drops in daily active users or session length. This precision-based approach protects lifetime value and prevents the revenue decay that comes from aggressive ad placements. Smaller publishers can apply this same framework to their own apps, treating retention as the north star metric that balances monetization with sustainable growth.

[00:18:56] Assign Dedicated Cross-Functional Teams to Each Publisher Instead of Generic Support Channels -

Nimbus provides each onboarded publisher with a dedicated team of five people—an account manager, customer success representative, solutions engineer, technical account manager, and demand facilitator—plus a shared Slack channel for streamlined communication. This stands in stark contrast to industry-standard support models where publishers email a generic address and receive responses from rotating staff across multiple time zones, leading to unresolved issues and missed optimization opportunities. The cost of dedicated support is offset by the ability to deeply understand each app's unique monetization challenges and implement tailored strategies that generic solutions cannot address. These teams proactively monitor ad performance, recommend market trends, and evaluate inventory quality—transforming support from reactive troubleshooting into strategic partnership. For publishers evaluating ad tech partners, demand dedicated support structures as a non-negotiable contract requirement. This investment in human infrastructure becomes a competitive differentiator that directly impacts your ability to optimize revenue while protecting user experience.

[00:24:04] Use Machine Learning to Optimize Auction Costs by Predictively Throttling Bid Requests -

David explains that applying ML and agentic AI to auction mechanics allows publishers to reduce cloud infrastructure costs (AWS bills) while simultaneously improving bid prices by selectively inviting only demand partners likely to win at premium rates. Traditional waterfall and open-auction approaches waste compute resources by running bids from all demand partners on every impression, even when specific partners have historically shown no intent or ability to compete on that inventory. By analyzing historical bidding patterns, buyer behavior, and performance trends, you can predict which demand partners will generate winning bids on specific user segments and throttle unnecessary bid requests accordingly. This "offensive" strategy preserves DSP budgets for higher-value inventory, encouraging demand partners to bid at their true ceiling rather than low-ball testing bids designed to learn your auction models. Publishers implementing this approach report both lower AWS costs and higher effective CPMs, turning infrastructure expense into a revenue optimization lever. Start by reviewing your last 60-90 days of auction data to identify which demand partners win most frequently on which user segments, then implement bid throttling rules that reflect those patterns.

[00:28:39] Build First-Party Data Packages by Identifying User Behavioral Patterns in Auction Data -

Instead of relying solely on third-party identifiers like Trade Desk UID or LiveRamp Ramp ID, publishers can reverse-engineer their own audience segments by analyzing which advertisers consistently bid on specific users and what creatives they deliver. For example, if user "John Smith" repeatedly sees BMW and Mercedes ads across multiple auction windows, you can confidently tag him as an "auto enthusiast" and package millions of similar users into curated deals that command premium pricing. This first-party signal approach gives smaller publishers leverage with SSPs and DSPs without requiring massive scale, as SSPs now bundle mom-and-pop apps into curated packages based on performance KPIs rather than audience size alone. Start by tagging users with authenticated credentials (Gmail login, phone number), then analyze 30-60 days of auction data to identify behavioral clusters and their historical CPM performance. Once you understand your audience segments and can quantify their value with performance data, you can confidently pitch curated packages to demand partners. This transforms raw auction data into a proprietary asset that protects against signal loss and increases your negotiating power.

[00:32:40] Set Competitive CPM Floors Based on Historical User Monetization Patterns -

Publishers without access to third-party identifiers or SSP curation tools can still reclaim significant revenue by implementing dynamic CPM floors that reflect how valuable specific users have historically been in auctions. Rather than using a flat floor across all inventory, analyze your auction history to understand whether a particular user consistently generates $5+ CPMs or $0.50 CPMs, then set asymmetric floors that prevent valuable users from being sold at commodity rates. This approach requires no external partnerships or complex data infrastructure—just historical performance data and the discipline to say "no" to low-priced bids on premium inventory. Even mom-and-pop publishers with limited scale can gain a competitive edge by ensuring their most engaged or high-LTV users don't see cheap remnant ads, which directly impacts long-term revenue and user retention. Start by segmenting your user base into quartiles based on historical CPM performance, then set floor prices that reflect each segment's actual market value. This simple lever can increase effective CPM by 10-20% without requiring audience data partnerships or sophisticated ML infrastructure.

Episode Resources:

David Leviev on LinkedIn
Nimbus on LinkedIn
Nimbus Website
Amanda Vandiver on LinkedIn
Adam Landis on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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What if your MarTech stack was actually working for you instead of against you? In this episode of How I Grew This, hosts Amanda and Adam sit down with Rebecca Nackson, CEO of Notable, to explore why most companies fail at implementation after buying tools, how to enlist salespeople as strategic partners in your buying process, and the key strategies to build a system of continuous testing and iteration. Whether you're drowning in marketing software or trying to make sense of your growth stack, this conversation is packed with actionable insights to help you move from tool chaos to strategic clarity. Tune in to discover why the best-performing teams aren't using more tools—they're using them smarter.

What You’ll Learn:

How to reframe your career as intentional pattern recognition rather than random luck
Why the sales process is broken and how to fix it as a buyer
The critical implementation gap no one talks about
How to act as "connective tissue" across distributed teams
The test-learn-scale framework that separates high-growth teams from stalled ones
Why build vs. buy decisions are about to shift dramatically with AI and low-code tools

About the Guest(s):

Rebecca Nackson is the CEO of Notable, a marketing consultancy specializing in helping companies navigate and optimize their marketing technology stacks. With a background spanning Audible, iHeartRadio, Bandsontown, and Prolific, Rebecca brings deep expertise in digital transformation, marketing operations, and cross-functional alignment. In this episode, she shares candid insights on bridging the gap between buying marketing tools and successfully implementing them—a critical pain point for modern marketing teams. Her philosophy centers on understanding the "job to be done" rather than defaulting to solutions, and her work has helped numerous companies avoid costly MarTech missteps while building sustainable growth systems. This conversation is essential listening for marketers and product leaders seeking to maximize ROI from their technology investments and create alignment across distributed teams.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do this are here.

Episode Highlights:

[00:01:45] Embrace "Career Squiggles" Over Linear Planning -

Rebecca Nackson reframes career success not as following a predetermined path, but as recognizing patterns across seemingly random opportunities—what she calls "career squiggles." Most professionals assume their early roles must align with their end goal, but Rebecca's trajectory through Audible, iHeartRadio, and Bandsontown shows that adjacent experiences compound into unexpected expertise. The pressure to have a five-year plan can actually blind you to emerging patterns and opportunities that only make sense in hindsight. Instead, focus on developing deep skills in each role and staying alert to common denominators across different industries and companies. By the time you've worked across multiple verticals, you've gained a superpower: seeing what others miss because you recognize repeating patterns. This approach transforms career uncertainty into a competitive advantage, especially when building businesses or advising others through similar challenges.

[00:15:45] Fix the Implementation Gap Between Buying and Using MarTech Tools -

The largest missed opportunity in enterprise software purchases happens after the contract is signed—the step from buying to actually using the tool is routinely skipped, leaving companies paying for solutions they can't operationalize. Most vendors invest heavily in the sales process but provide little support for the critical transition to implementation and integration. Instead of treating your tool evaluation as a final decision, use it as an opportunity to simultaneously inform both your sales process and your implementation strategy by clearly articulating what's broken today and what success looks like for your specific business. This forces vendors to be specific about cost, resource requirements, and phased rollout timelines—information you'll desperately need the day after signing. By reversing the typical process and enlisting salespeople as partners who understand your real constraints, you create a feedback loop that strengthens both the evaluation and the execution. Companies that front-load this discovery work dramatically improve their ability to extract ROI from new tools rather than letting them gather dust.

[00:21:31] Become the "Connective Tissue" Across Siloed Internal Teams -

One of the most underrated services agencies provide—and one any leader can replicate internally—is acting as connective tissue between teams that rarely interact, especially in remote-first organizations where marketing, product, and engineering don't naturally cross paths. Without deliberate bridging, these teams often become adversarial, with acquisition blaming retention and retention blaming acquisition quality, when in fact they're two sides of the same customer lifecycle coin. The first step is documentation: ask each team to share their current processes, then synthesize and redistribute this information so teams understand how their work feeds into the next stage. Next, facilitate conversations where product marketing shares customer acquisition data with the retention team, and lifecycle marketing shares churn patterns with product, so each team gains visibility into the upstream and downstream effects of their work. When teams understand the complete journey and see how customer data flows from acquisition through retention, they stop treating each other as obstacles and start collaborating on shared metrics. This internal connective work often generates as much value as the external consulting itself because it permanently changes how teams operate together.

[00:28:24] Build Compounding Growth Through Small, Tested Loops Instead of Big Swings -

The clearest separator between high-growth teams and stalled ones is whether they operate within a system of continuous, small experiments with clear success metrics and predetermined scaling/kill decisions, or whether they take periodic large bets with no learning mechanism. Successful teams treat growth like compound interest—each week they test a hypothesis (if we onboard in this way, will retention improve?), define what success and failure look like before launching, and have a pre-committed plan for scaling if it works or killing it if it doesn't. This approach generates incremental wins that compound throughout the year, so these teams consistently end the year higher than they started, even if individual experiments fail at a normal rate. In contrast, teams taking big swings often see dramatic results one way or the other, but because they didn't isolate variables or document the test conditions, they can't extract learnings or replicate success. The framework is simple: form a hypothesis, run a test, measure against pre-defined success criteria, scale what works, kill what doesn't, and repeat weekly. This systematic approach transforms growth from a series of desperate gambles into a predictable, compounding process that any team can operationalize.

Episode Resources:

Rebecca Nackson on LinkedIn
Notable on LinkedIn
Notable Website
Amanda Vandiver on LinkedIn
Adam Landis on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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What if your messaging could be the infrastructure powering growth instead of just surface-level copy? In this episode of How I Grew This, hosts Amanda and Adam sit down with Chris Silvestri, Founder of Conversion Alchemy, to explore why research and strategy matter more than writing, how to craft messaging that cuts through AI slop and sameness, and the key strategies to balance point of view with value-driven messaging. Whether you're building a brand, launching a product, or navigating the creator economy, this conversation is packed with actionable insights on positioning, personalization, and preparing your messaging for the future of AI agents. Tune in to discover how to make your brand truly stand out.

What You’ll Learn:

How to Reframe Copywriting as 70% Research and Strategy, Not Writing
The Point-of-View + Value Messaging Framework
How to Extract Voice-of-Customer Language Before AI Touches Your Copy
Why Message-Market Fit Matters More Than Message-Product Fit
The Three-Layer Research Blueprint
How to Recognize and Avoid AI Slop in Your Brand Communication
Why You Need to Validate Messaging Before Launch
How to Adapt Your Messaging for the AI Agent Economy

About the Guest(s):

Chris Silvestri is the Founder of Conversion Alchemy, a strategic messaging consultancy that helps B2B and B2C companies clarify their positioning and craft compelling copy that drives conversions. With a unique background spanning over a decade as a software engineer in industrial automation and UX design, Chris brings a technical, infrastructure-focused approach to messaging strategy that goes far beyond surface-level copywriting. In this episode, Chris shares how to balance point of view with value-driven messaging, leverage AI without falling into generic "slop," and adapt your communication strategy for an increasingly attention-scarce market. His methodologies for research, positioning, and testing provide actionable frameworks for organizations looking to stand out authentically and connect meaningfully with their audiences in a crowded digital landscape.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do this are here.

Episode Highlights:

[00:05:46] Reframe Copywriting as 70% Research and Strategy, Not Writing -

Chris reveals that in today's AI-driven world, the mechanical act of writing now represents only 10% of his copywriting work, while research comprises 70% and strategy comprises 20%. This shift is critical because most companies and marketers assume copy is the primary deliverable, missing the foundation that makes copy effective. Without thorough research into internal alignment, customer needs, and competitive positioning, even the most eloquent copy falls flat. The process begins with internal research across product, marketing, support, and customer success teams to identify messaging inconsistencies that undermine brand coherence. Next, external research examines how customers experience transformation through your product, combined with market research analyzing competitor positioning and messaging approaches. This strategic foundation ensures that when copy is finally written, it emerges naturally from deep customer and market understanding rather than guesswork.

[00:09:37] Balance Point-of-View with Value-Driven Messaging to Generate Genuine Attention -

Chris explains that most companies excel at either showcasing a strong industry perspective or communicating customer value, but rarely balance both effectively—and this imbalance is precisely why they sound generic and forgettable. To create distinctive messaging, ask your team provocative questions like "What misconceptions in your industry drive you crazy?" and "What lies do you want to expose with your product?" These insights form your hook—a unique point of view that makes prospects think "You understand me." However, a strong opinion alone won't convert; you must pair it with clear value messaging that answers "What's in it for me?" When both elements carry equal weight, your messaging becomes a seesaw in perfect balance, generating the attention and engagement competitors cannot replicate. For B2C brands, this point of view shifts from industry-focused to customer-experience-focused, using vivid examples of how your product transforms daily life.

[00:17:08] Absorb Customer Language Before Feeding Data to AI Tools -

Chris emphasizes that the most common mistake brands make when using AI for messaging is feeding customer data directly into AI models without first deeply absorbing that voice themselves. Before running 500 customer reviews through AI, Chris personally reads every single one to internalize the authentic language, emotions, and concerns customers express naturally. This human-first approach creates an intuitive foundation that allows him to edit and refine AI-generated copy with confidence and accuracy, ensuring it reflects real customer voice rather than generic AI patterns. You can apply this by reconstructing vivid "day-in-the-life" narratives of your customers—either through real interviews or AI-assisted synthesis grounded in actual data—to capture the specific language, pain points, and desires that define their experience. When AI tools then generate variations or enhancements to your copy, you'll recognize immediately whether they've preserved the authentic voice or drifted into corporate jargon and hollow sentiment. This intuition-building phase is non-negotiable if you want AI to amplify your brand's voice rather than replace it.

[00:22:12] Validate Messaging Before Launch Using Usability Testing and Synthetic Research -

Chris stresses that launching copy without validation is a costly gamble; instead, conduct pre-launch message testing using platforms like UserTesting, UXTweaks, or Winter (for B2B) to observe how real prospects respond to your messaging in context. Usability testing requires carefully crafted test questions that prompt genuine reactions rather than leading responses—track prospects from landing through the entire conversion journey to identify where messaging resonates or confuses. For B2C brands with tight budgets, synthetic research using AI personas yields approximately 50-60% accuracy on its own, but jumps to 80% accuracy when grounded in real customer research data and transcripts from actual interviews. Chris recommends using synthetic research to expand limited interview data—if you've interviewed only three customers, use AI to generate richer voice-of-customer variations that make your copy more vivid and resonant without relying solely on synthetic insights. Post-launch, run A/B tests on value propositions and email subject lines, then conduct quarterly research refreshes to stay aligned with shifting market dynamics and competitive positioning.

[00:28:04] Prepare for AI Agents by Making Copy Crystal Clear and Jargon-Free -

Looking five years ahead, Chris warns that AI agents and bots will increasingly browse websites and make purchasing decisions on behalf of humans, forcing companies to rethink how they communicate across all channels. These AI agents extract the core essence of what you do and who you serve to determine relevance and fit—meaning vague language, marketing fluff, and industry jargon that confuse bots will also confuse or repel human visitors. Your copy must become radically clear about your positioning, value proposition, and ideal customer, using plain language that both humans and AI systems can parse and recommend to others. This doesn't mean abandoning brand personality; rather, it means building clarity as the foundation upon which personality and voice sit. Begin now by auditing your website copy for unnecessary jargon, softening language, and vague claims, replacing them with crystal-clear statements of what you do, who benefits most, and how you're different—the same clarity that will help AI agents recommend you to the right customers.

Episode Resources:

Chris Silvestri on LinkedIn
Conversion Alchemy on LinkedIn
Conversion Alchemy Website
Amanda Vandiver on LinkedIn
Adam Landis on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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What if the future of performance marketing wasn't about controlling every detail, but about measuring what matters and experimenting beyond the obvious channels? In this episode of How I Grew This, Amanda and Adam sit down with Ionut Ciobotaru, CEO and Co-founder of Hypd.ai, to explore why measurement is the foundation of marketing success, how AI agents are reshaping advertiser workflows, and the untapped channels that savvy marketers should be exploring next. From building PubNative into an ad tech powerhouse to launching a pretzel bakery in Berlin, Ionut shares hard-won lessons about pivoting, scaling, and knowing when to double down. Whether you're optimizing a single channel or managing complex multi-platform campaigns, this conversation is packed with strategic insights to help you allocate your budget smarter and stay ahead of the curve. Tune in to discover why your next competitive advantage might lie in channels you haven't considered yet.

What You’ll Learn:

How to identify and capitalize on emerging technology waves
Why pivoting your core product based on market realities is essential for survival
The "international advantage" of digital-native businesses
How to structure acquisitions and integrations for maximum value
Why measurement and attribution must come before experimentation in performance marketing
How AI agents will unlock access to fragmented, non-programmatic channels

About the Guest(s):

Ionut Ciobotaru is a serial entrepreneur and AI-driven performance marketing innovator, currently building Hypd.ai, an AI agent platform designed to streamline marketing operations across multiple advertising channels. With a distinguished career spanning mobile ad tech, programmatic advertising, and strategic business scaling, Ionut co-founded PubNative—a native mobile ad network that was acquired by MGI (now Verve Group)—where he served as Co-CEO overseeing significant M&A integration and product development. In this episode, Ionut shares hard-won insights on building successful ad tech ventures, navigating complex acquisitions, and leveraging AI to solve real-world challenges facing modern performance marketers. His deep expertise in channel innovation, measurement attribution, and emerging advertising platforms provides actionable strategies for entrepreneurs and marketers looking to stay ahead in an increasingly fragmented digital landscape. Whether discussing the evolution from mobile-first advertising to today's omnichannel environment, or the future of AI-powered marketing automation, Ionut's perspective offers invaluable guidance for those seeking to drive measurable business growth.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do this are here.

Episode Highlights:

[00:01:06] Recognize Technology Inflection Points Before the Market Saturates -

Ionut's early career demonstrates the power of identifying emerging tech waves—he moved from web to mobile specifically because he recognized the iPhone represented a fundamental shift in how users would access digital experiences. Rather than starting his mobile venture in Romania where the infrastructure didn't support it, he strategically relocated to Berlin to position himself at the center of mobile innovation. This insight reveals that successful founders don't just follow trends; they position themselves geographically and professionally where new technologies are being adopted first. For performance marketers and entrepreneurs, this means continuously scanning the horizon for the next wave before it becomes obvious to everyone else. The timing advantage of being early allows you to build expertise, relationships, and credibility that compound over years. Ionut's entire career—from native ads to AI agents—reflects this principle of finding emerging channels before they become commoditized.

[00:05:11] Pivot Your Product When Market Forces Demand It, Not When Your Vision Says Otherwise -

PubNative began as a native-only ad network designed to replace banner ads, yet by the time Ionut sold the company, it had pivoted to selling primarily banners and programmatic formats—the exact formats he originally opposed. Rather than viewing this as failure, Ionut explains that sometimes you cannot push against the market itself as a single company, and larger advertisers demanded standardization across channels. This teaches a crucial lesson: your founding thesis matters less than your ability to serve what customers actually need. Large brands wanted consistency, so PubNative adapted rather than die on principle. For performance marketers building products or services, this means staying obsessed with solving real customer problems rather than being married to your original feature set. The companies that survive are those flexible enough to follow customer demand while maintaining their core mission of creating value.

[00:06:33] Leverage the International Advantage of Digital-Native Businesses to Accelerate Growth -

One of the most surprising insights from Ionut's mobile era was how fundamentally different digital distribution was from traditional media—a developer in Belarus could launch an app globally and compete with anyone, whereas traditional media (radio, TV, print) remained localized and gatekept. This international scalability is unique to digital products and represents a structural advantage that didn't exist in previous eras. Small publishers like Voodoo could launch a game from France and reach users worldwide instantly. For modern performance marketers and entrepreneurs, this principle remains vital: your product's ability to reach a global audience from day one means you should think internationally from the start. Rather than optimizing for one geography first, consider how your offering can serve multiple markets simultaneously, learning and iterating across regions. This fundamentally changes how you approach customer acquisition, product development, and fundraising—you're not building a local business that might go international; you're building an international business from inception.

[00:29:37] Master Measurement and Attribution Before Experimenting with New Channels -

Ionut articulates a hierarchy of priorities for performance marketers that directly contradicts conventional startup wisdom: small brands should focus obsessively on maximizing single channels before attempting to optimize across multiple channels, while large brands competing for the same keywords need sophisticated measurement and attribution to identify where to shift budget. Small brands often haven't exhausted Google or Meta; they're leaving money on the table in known channels rather than needing new ones. This framework reveals that the biggest mistake small brands make is channel proliferation before channel mastery. For performance marketers at any stage, this means building robust measurement infrastructure is prerequisite to intelligent experimentation—without knowing which channels and segments actually drive value, any new channel you add is essentially a guess. Large brands report shifting their measurement cadence from annual to quarterly reviews, meaning they're now making reinvestment decisions every three months rather than annually. The implication: measurement is no longer optional or low-priority; it's the operational heartbeat of modern performance marketing.

[00:37:23] Use AI Agents to Access Fragmented, Non-Programmatic Channels That Were Previously Unscalable -

The future opportunity Ionut identifies with AI agents isn't automating existing workflows (platforms like Meta and Google are already doing that)—it's lowering the barrier to entry for retail media, out-of-home, CTV, and other channels that aren't easily traded on impressions. Before AI agents, buying billboard space or shelf space required upfront commitments of tens of thousands of dollars; agents can simplify both buyer and seller operations enough to allow smaller budget commitments. This unlocks a massive untapped inventory of advertising channels that were previously inaccessible to most brands. For performance marketers, this represents the next frontier: once you've optimized Google and Meta (which AI within those platforms will handle automatically), the competitive advantage shifts to discovering and scaling in emerging, less-optimized channels. The workflow looks like: establish measurement, optimize existing channels, then systematically experiment with new channels using agentic automation. This represents a fundamental shift from "which ad formats perform best" to "which unexploited channels contain audiences we haven't reached yet."

Episode Resources:

Ionut Ciobotaru on LinkedIn
Hypd.ai on LinkedIn
Hypd.ai Website
Amanda Vandiver on LinkedIn
Adam Landis on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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What if AI could actually amplify human creativity instead of replacing it? In this episode, Amanda and Adam chat with Jen Taylor, Director of AI Strategy and Integration at Capacity Interactive, about how arts and culture organizations can adopt AI thoughtfully and strategically. From building ethical frameworks and training teams to unlocking practical use cases that drive real business results, Jen shares how to position AI as a thought partner rather than a shortcut—and why keeping humans in the loop is essential to avoiding "AI slop." Whether you're a marketer looking to level up your strategy or an arts administrator curious about where AI actually fits into your workflow, this conversation is packed with actionable insights on how to use these tools to work smarter, not just faster.

What You’ll Learn:

How to position AI as a thought partner for strategy, not just a workflow optimizer—unlocking deeper thinking on target audiences, messaging, and campaign refinement
The three-phase adoption framework: establish clear organizational policies, invest in training and prompting literacy, then identify business outcomes tied to measurable results
Why ethics matter differently in arts organizations: address ownership concerns, environmental impact, and imitation risks by making active, intentional choices about tool use
How to build consistency across departments using branded AI tools that understand your voice, style, and mission without sacrificing human oversight
The "human-driven AI" principle: keep humans in every loop—from prompting strategy through verification—to avoid "AI slop" and ensure quality output
How to use AI for audience insights and personalization by testing messaging across multiple audience segments, then letting AI surface unexpected audience opportunities

About the Guest(s):

Jen Taylor is Director of AI Strategy and Integration at Capacity Interactive, bringing over 15 years of experience building and engaging audiences across streaming and digital platforms. With a background in theater marketing and digital audience growth at A&E Networks—where she managed strategy for both ad-supported and subscription streaming businesses—Taylor has become a leading voice in helping arts and culture organizations adopt AI responsibly. In this episode, she shares practical strategies for arts administrators looking to leverage AI for operational efficiency while preserving human creativity and artistic integrity. Her work bridges the gap between cutting-edge technology and the arts community, offering actionable frameworks for organizations seeking to enhance their marketing and administrative workflows without compromising their values.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do this are here.

Episode Highlights:

[00:20:14] Use AI to Elevate Strategy, Not Just Speed Up Tasks -

Jen Taylor emphasizes that while AI excels at automating repetitive tasks, its real power lies in serving as a thought partner for strategic thinking. Many organizations get excited about efficiency gains, but miss the opportunity to use AI for deeper strategic work like audience analysis and campaign refinement. The distinction between "making a plan" and "making a strategy" is critical—AI can help you move beyond constant tactical execution into thoughtful, intentional strategy development. Ask AI to stress-test your plans, identify misalignments with specific audiences, and explore angles you might have missed. This approach transforms AI from a time-saving tool into a strategic advisor that elevates your entire marketing function.

[00:07:11] Implement a Three-Phase AI Adoption Framework -

Rather than rushing to use AI tools, Jen recommends a structured, phased approach: establish clear organizational policy first, invest in training and prompt literacy second, then identify business outcomes tied to specific results. Many arts organizations worry about ethics and values alignment, so beginning with policy ensures AI adoption stays true to your mission. The nuance matters deeply—approving ChatGPT is just the start; you must then decide what features and capabilities team members can actually use. Following this framework prevents scattered adoption and ensures your organization gains consistent, measurable value from AI investments.

[00:12:26] Address AI Ethics Head-On by Making Active, Intentional Choices -

Jen identifies three critical ethics concerns for arts organizations: ownership and fair compensation for artists whose work trained AI models, environmental impact from computational demands, and the risk of imitation and copyright violation. Rather than paralysis, she advocates for making deliberate choices that mitigate these risks. For example, opening a new chat when changing topics reduces computational load, and applying the same ethical standard you'd use offline—don't ask AI to do what you wouldn't steal manually—keeps your use aligned with your values. This active, thoughtful approach prevents "AI slop" and ensures the tool enhances your work rather than compromising your integrity.

[00:34:13] Build AI Tools for Audience Consistency and Personalization -

Jen demonstrates practical use cases where AI drives measurable business impact: building custom tools that ensure consistent brand voice across departments, and creating systems that identify which audience segments will respond to specific messaging. By feeding AI your target audiences and ad copy, you can discover unexpected audience overlap and generate new messaging variations tailored to incremental segments. This approach treats AI as a discovery and personalization engine, helping you move beyond assumptions about who your audience is. The result is more sophisticated, data-informed audience targeting that increases conversion and resonance.

[00:40:15] Keep Humans in the Loop at Every Stage of AI Use -

Jen's philosophy of "human-driven AI" means your strategy, judgment, and oversight remain central throughout the AI process—from crafting the initial prompt through validating the output. Rather than fully automating decisions, use AI to generate options and insights that you then critically evaluate, refine, and ultimately decide upon. This hands-on approach requires you to maintain skills across your area of expertise, occasionally doing work manually to keep your thinking sharp. The difference between this active collaboration and fully automated, unreviewed AI output is visible to your audience; quality emerges when humans and AI work together intentionally.

Episode Resources:

Jen Taylor on LinkedIn
Capacity Interactive on LinkedIn
Capacity Interactive Website
Amanda Vandiver on LinkedIn
Adam Landis on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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What if your health tech marketing strategy is actually holding you back from growth? In this episode, Amanda and Adam sit down with Saul Marquez, founder and CEO of Outcomes Rocket, to explore why most health care companies are missing critical strategy before tactics, how to navigate HIPAA without fear while personalizing your marketing, and the key opportunities in influencer marketing and AI integration that your competitors are sleeping on. Whether you're a health tech founder, marketer, or growth leader, this conversation is packed with actionable frameworks—from the three D's of marketing (discover, define, deliver) to leveraging custom GPTs for team alignment—to help you cut through the noise and focus on execution in 2026. Tune in to uncover why strategy comes first, always, and how the convergence of health tech and medical device playbooks is creating unprecedented opportunities.

What You’ll Learn:

The "Three D Framework" (Discover, Define, Deliver)
How to leverage micro-influencers (10K–50K followers) in B2B health care
Why "tactics are the noise you hear before the war is lost"
How to implement a custom GPT as your team's "source of truth"
The convergence of health tech and medical device marketing playbooks
Why HIPAA compliance fears are overblown
The 2026 execution imperative

About the Guest(s):

Saul Marquez is the Founder and CEO of Outcomes Rocket, a healthcare-exclusive marketing, media, and advisory firm specializing in helping health tech and medical device companies accelerate growth. With over 20 years of experience in the medical device industry—including a tenure as Vice President at Medtronic and field experience as a medical device representative—Marquez brings deep operational and market insights to healthcare marketing strategy. A prolific podcast host with over 2,000 episodes across multiple shows, he has interviewed hundreds of healthcare leaders and identified critical market trends at the intersection of health tech and medical device innovation. In this episode, Marquez shares his proprietary three-D framework (Discover, Define, Deliver) for healthcare marketing success, explores the convergence of health tech and medtech, and provides actionable guidance on leveraging AI as a strategic tool rather than a distraction. His insights on regulatory compliance, personalization within HIPAA constraints, and the future of healthcare marketing make this conversation essential listening for health tech professionals, CMOs, and entrepreneurs looking to execute with precision in an increasingly complex market.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do this are here.

Episode Highlights:

[00:16:14] Apply the Three D Framework: Discover, Define, Deliver -

Saul's proprietary Three D Framework provides a simple yet comprehensive structure for building effective health care marketing programs that eliminate decision paralysis. The Discover phase involves asking hard questions about your goals, target audiences, key metrics, and overall go-to-market strategy, ensuring alignment on what success looks like. In the Define phase, you crystallize your go-to-market strategy, establish frameworks and roadmaps, and set KPIs that will measure success or failure throughout your campaign. The Deliver phase encompasses executing tactics across three buckets—owned, earned, and paid media—with the advantage that your earlier discovery and definition work eliminates wasteful noise and focuses spending. Once you've delivered and gathered data, you iterate continuously based on KPI performance, doubling down on what works and adjusting what doesn't. For health care companies struggling with fragmented marketing efforts, this framework provides the clarity needed to move from scattered activity to coordinated, measurable growth.

[00:19:35] Micro-Influencers (10K–50K Followers) Represent an Underutilized B2B Health Care Opportunity -

Saul identifies that B2B health care marketing is "asleep at the wheel" on influencer marketing, particularly leveraging micro-influencers in the 10,000 to 50,000 follower range across platforms like LinkedIn. These niche creators show higher willingness to collaborate with brands, deliver more targeted audiences, and produce measurable impact that often exceeds traditional email or paid advertising methods. Health care marketers can identify relevant micro-influencers by using ChatGPT to search for niche voices in their specialty—whether that's cardiology, orthopedics, or health tech innovation—and approaching them directly with collaboration proposals. Measurement of influencer campaigns can focus on brand awareness (site visits, click-through rates) or mid-to-bottom funnel metrics (conversions from qualified personas), depending on your campaign goals. Since most health care companies haven't yet systematized influencer outreach, first movers in this space gain significant competitive advantage and can build authority before the channel becomes crowded. This channel represents genuine "green space" where health care brands can achieve outsized returns on modest investment.

[00:26:14] Create a Custom GPT as Your Team's Unified Source of Truth for Messaging -

Rather than allowing team members to generate marketing content through random ChatGPT conversations, Saul recommends building a custom GPT trained on your brand house, target personas, proven content examples, and communication guidelines. This custom GPT becomes an AI copilot that ensures messaging consistency across email, social media, web, and paid advertising—critical in health care where regulatory compliance and brand trust depend on aligned communication. You establish a non-negotiable rule that all content creation flows through your custom brand GPT, not external tools, preventing the fragmentation and inconsistency that currently plagues many health care marketing teams. You can extend this approach by creating specialized GPTs for each persona or product line—a "Virtual Care GPT," a "Cardiology GPT," etc.—enabling both customization and consistency simultaneously. The upfront work of documenting your brand strategy, messaging frameworks, and successful content patterns pays dividends in team alignment, faster execution, and reduced brand risk. Teams that implement this discipline report that their marketing becomes "music"—a unified, harmonious effort that amplifies impact rather than creating conflicting signals.

[00:31:03] Study Convergence Between Health Tech and Medical Device Marketing Playbooks -

Saul observes that health tech companies (algorithm-based, capital-light, rapid iteration) and medical device companies (hardware-heavy, FDA-regulated, slow cycles) are increasingly colliding and acquiring each other, creating a historic moment where both industries must learn from each other's marketing approaches. Health tech companies should adopt medical device's playbook for enterprise integration, regulatory navigation, and building trust with institutional buyers—capabilities that unlock major revenue opportunities when health tech solutions integrate with legacy incumbents like Stryker. Conversely, medical device companies must embrace health tech's playbook for speed, direct-to-consumer marketing, AI-enabled personalization, and agile iteration—capabilities increasingly necessary to compete against nimble health tech entrants. The Care AI acquisition by Stryker exemplifies this convergence: Stryker brings distribution, regulatory expertise, and institutional relationships, while Care AI brings spatial AI, fast iteration, and consumer-centric product thinking. Health care marketers in either camp should study the other's go-to-market strategies, partnerships, and messaging to identify new growth vectors. This convergence is happening across industries globally—hardware and software are merging everywhere—making this insight universally valuable for technology marketers seeking competitive advantage.

Episode Resources:

Saul Marquez on LinkedIn
Outcomes Rocket on LinkedIn
Outcomes Rocket Website
Amanda Vandiver on LinkedIn
Adam Landis on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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What if your mobile app strategy was holding back your entire company's growth? In this episode, Amanda and Adam welcome back Matt Hudson, founder of BILDIT, to discuss why mobile-first thinking isn't just about technology—it's an organizational imperative. From breaking down the real ROI of app investment and the myth of channel cannibalization, to preparing your ecommerce business for AI discovery optimization, Matt shares hard-won lessons on aligning teams, personalizing customer experiences, and staying ahead of LLM-driven search trends. Whether you're scaling retail, launching a mobile strategy, or wrestling with how to compete in an AI-first world, this conversation cuts through the noise to deliver actionable insights that will reshape how you think about customer engagement across all channels.

What You’ll Learn:

How to determine if your ecommerce business actually needs a mobile app
Why organizational alignment across teams matters more than technology
The critical difference between SEO and AI discovery optimization
How to immediately implement AI-ready data on your site today
Why React Native and cross-functional web-and-mobile teams accelerate app growth
How AI personalization works at scale using embeddings and vectors

Episode Highlights:

[00:05:35] The Five-Point Framework for Determining If Your Business Needs a Mobile App -

Matt Hudson shares a strategic framework to help ecommerce businesses evaluate whether a mobile app investment makes sense for their company. The framework addresses a critical question many retailers face: with limited resources, is building an app worth the effort and cost? Rather than assuming all businesses need apps, Hudson identifies five specific criteria: having 50,000+ SKUs, operating physical stores, running loyalty programs, generating $100M+ in revenue, and understanding that app users are your most loyal customers—not necessarily younger demographics. For example, a retailer with nearby physical locations sees 50% higher app usage within a 25-mile radius, proving that apps convert loyal, high-value customers who trust the brand. This framework helps ecommerce leaders make data-driven decisions about mobile strategy instead of following industry trends blindly.

[00:11:36] Organizational Alignment Over Technology: Why Mobile App Growth Requires Company-Wide Buy-In -

Matt Hudson reveals that mobile app success depends far less on technical excellence and far more on getting every department—from stores to marketing to IT—genuinely invested in the app's growth. The challenge most retailers face is that mobile and web teams operate in silos, compete for attribution credit, and prioritize their own channel's metrics over total revenue. Hudson explains that when the marketing team sees improved ROAS (return on ad spend) from app traffic, and when stores actively promote downloads, the app grows exponentially; without this organizational alignment, even a perfect user experience fails. A key tactic is seating app and marketing teams physically next to each other and tying bonuses to overall company revenue rather than channel-specific metrics. This organizational shift removes the false notion of "cannibalization" and ensures every team pushes customers to their best experience—whether web or app.

[00:21:19] Optimize for AI Discovery (AIO) Now or Lose 90% of Your Search Traffic -

Matt Hudson warns that traffic from AI-powered discovery is already replacing traditional Google search, with click-through rates dropping from 15% to as low as 8% (or lower), and the trend will only accelerate. Unlike Google's SEO, which indexes everything and rewards backlinks, AI discovery prioritizes authoritative sources—Reddit, Quora, FAQs, podcasts, and trusted voices—and cares about giving correct answers, not just showing available links. Retailers must shift strategy immediately: stop relying on keyword rankings and start building authority through FAQ-formatted content, detailed product descriptions, JSON-LD schema markup, and getting mentioned in trusted communities where real people validate your answers. The good news is that unlike SEO, this content doesn't need to be visible to users—you can hide FAQs below product pages specifically for AI consumption. For any retailer serious about discoverability in the next 2–3 years, implementing AIO optimization today is non-negotiable for maintaining visibility.

[00:32:38] Layer Personalized Customer Data into Product Pages Today So LLMs Reference It Now -

Matt Hudson advises ecommerce companies to immediately begin adding customer-specific, personalized data to product pages—not just generic descriptions—so that large language models start consuming and referencing this information in recommendations today, rather than waiting for "perfect" AI features. LLMs use three-dimensional embeddings and vectors to predict which tokens (words) come next based on a user's entire conversation history; if you provide personalized data about who a product suits, the AI naturally generates personalized answers. For example, instead of just "Red Plaid Shirt," include FAQ-style answers like "Is this great for trendy ladies?" or "Will this fit someone with a small frame?" so the AI understands the product's full audience and context. The data doesn't need to be visible on the page—it can be hidden in structured markup or FAQ sections—but its presence trains the AI to make smarter, more personalized recommendations when customers ask about your products in ChatGPT or other LLMs. This practice compounds over time as models learn your data patterns and become more effective at positioning your products.

Episode Resources:

Matt Hudson on LinkedIn
BILDIT on LinkedIn
BILDIT Website
Amanda Vandiver on LinkedIn
Adam Landis on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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In 2025, growth didn’t stall because teams lacked tools—it stalled because they lacked clarity. AI accelerated everything, dashboards multiplied, and activity increased, yet decision-making quietly got worse.

In this Best of 2025 compilation, Amanda and Adam revisit standout conversations with growth, product, and leadership operators to uncover a shared truth: the teams that won weren’t moving faster—they were seeing more clearly. From subscription app fundamentals and AI attribution to leadership focus, creative guardrails, and defensibility in an agent-led future, this episode connects the patterns that actually held up.

You’ll learn why understanding your funnel matters more than scaling it, why server logs reveal what analytics dashboards miss, where “vibe coding” breaks down, and why saying no is often the most strategic decision a leader can make.

If you’re building, leading, or navigating an AI-first world, this episode is a reminder that the fundamentals never stopped mattering.

Episode Highlights:

[00:01:01] Build Subscription Apps on Clear Metrics, Not Blind Scaling

Takeaway: If you can’t see your funnel end-to-end, you’re guessing—and scaling guesswork is how apps die.

Shumel explains that early-stage subscription app founders often rush into growth before setting up the analytics that actually matter. Many compare themselves to mature competitors with completely different economics, timelines, and data maturity. The real work starts by tagging the right events early so you can see how users move from app open to registration to engagement—and how different subscription tiers (weekly vs. annual) change behavior. Once that visibility exists, founders can model realistic unit economics like CAC, LTV, and payback period instead of chasing premature ROI. Clarity here prevents expensive scaling mistakes and gives teams a foundation they can trust.

[00:04:34] Use Server Logs as Your Most Reliable AI Attribution Signal

Takeaway: Your analytics dashboard is lying to you—server logs are the source of truth.

Jason breaks down why standard tools like GA4 fail to show how AI models interact with your content. AI systems like ChatGPT use multiple bots for training, retrieval, and other functions, and their activity never appears cleanly in traditional dashboards. Server logs, however, capture every request. By analyzing them, teams can see which content AI models actually reference, how often training bots consume data, and what traffic flows from AI tools like Perplexity. This uncomfortable clarity lets brands make smarter content decisions in an AI-driven distribution landscape where polished dashboards obscure reality.

[00:07:59] Know Where AI Accelerates Your Team—and Where It Creates Risk

Takeaway: AI should speed up judgment, not replace it.

Robert explains that “vibe coding” works well for proofs of concept and simple applications but breaks down in regulated environments and complex legacy systems. In fintech and healthcare, security, compliance, and maintainability still demand human oversight. His team uses AI tools like Microsoft Copilot to eliminate repetitive cognitive work—research, scaffolding, and suggestions—so engineers can focus on architecture and risk. The advantage isn’t letting AI build the product for you; it’s freeing your best people to make the decisions that keep the business safe and defensible.

[00:10:06] Lead Through Mission Clarity and Ruthless Focus, Not Heroic Effort

Takeaway: Too many priorities feel urgent—clarity tells teams what to ignore.

Patrick shares a leadership framework centered on repeatedly resetting the mission: who you’re building for and why. When teams juggle too many “important” initiatives, progress stalls and morale drops. His antidote is ruthless prioritization—actively unfocusing from false emergencies—and creating structured space for creativity through hackathons and design challenges. He also challenges the idea that technical PMs must code, arguing that curiosity and supported learning matter more. In fast-moving environments, clarity isn’t motivational fluff—it’s how teams survive sustained pressure.

[00:13:14] Use Principles as an Operating System, Not Decoration

Takeaway: Saying no isn’t a luxury—it’s how durable businesses are built.

Mick shows how principled constraints create long-term advantage. By declining gambling and gaming clients and focusing tightly on mobile, his agency protected quality, talent, and culture—even when cash flow was tight. Early-stage companies don’t lack ambition; they lack focus. Prioritizing payroll, vendors, and sustainable growth over personal draw builds trust internally and externally. Over time, this creates a compounding effect: trained leaders pass down standards and judgment that outside hires can’t replicate. Principles stop being slogans and become infrastructure.

[00:17:36] Use Guardrails to Unlock Creativity Instead of Stifling It

Takeaway: Constraints don’t kill creativity—they aim it.

Lindiwe explains how clear guardrails transform cross-functional chaos into productive collaboration. Designers move faster when constraints are explicit, and stakeholders contribute better feedback when they focus on strategy instead of taste. Guardrails—brand, goals, and boundaries—turn conflicting opinions into useful tension rather than endless revision cycles. When everyone understands their role, creativity becomes a problem-solving engine instead of an emotional battleground.

[00:23:09] Pick a Niche Problem, Build a Data Advantage, and Lock In Stickiness

Takeaway: Defensibility comes from speed, focus, and owning one lane deeply.

Cooper outlines how companies survive in an AI-accelerated world by solving specific, high-value problems that large AI labs won’t prioritize. As AI agents become the primary interface, switching costs—not features—create stickiness. Products trained on deep, niche data become hard to replace because retraining is expensive and risky. Fast iteration beats long build cycles, and early customer feedback compounds into a defensible data advantage. Specialists win by moving first and learning fastest.

[00:26:48] Specialize—Don’t Consolidate—in an Agent-Led Future

Takeaway: In an AI ecosystem, the best tool wins—not the biggest one.

Cooper expands on why consolidation fails in an agent-driven world. AI platforms like OpenAI rely on specialist tools through integrations rather than attempting domain mastery themselves. That means businesses should obsess over doing one thing exceptionally well instead of expanding into adjacent features. Broad platforms become mediocre; specialists become indispensable. The winners are the teams that dominate a narrow use case, collect the most relevant data, and become the default choice when AI agents delegate work.

Episode Resources:

Shumel Lais on LinkedIn
Jason White on LinkedIn
Robert Armstrong on LinkedIn
Patrick Wesonga on LinkedIn
Mick Rigby on LinkedIn
Lindiwe Stenberg on LinkedIn
Cooper Simpson on LinkedIn
Amanda Vandiver on LinkedIn
Adam Landis on LinkedIn
Branch on LinkedIn
Branch Website
How I Grew This on Apple Podcasts
How I Grew This on Spotify
How I Grew This on Simplecast

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In this episode of How I Grew This, host Amanda sits down with Justin Rashidi, Co-Founder and Head of Strategy at SeedX, Inc., alongside co-host Adam, to explore how to build sustainable growth engines, navigate the shifting search landscape powered by AI, and measure marketing efforts with precision in a world of constant platform changes.

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In this episode, Amanda and Adam welcome Cooper Simson, Portfolio Manager at Martell Ventures, to discuss how to build sustainable AI-first SaaS companies for small and medium-sized businesses. Drawing from his experience launching an AI grant-writing startup and now scaling portfolio companies, Cooper breaks down the strategic frameworks, defensibility principles, and go-to-market tactics that separate winners from casualties in the AI boom.

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In this episode of HIGT, hosts Adam and Amanda sit down with Lindiwe Stenberg, newly promoted Chief of Staff to the VP of Marketing at Venmo (formerly Growth Marketing Operations Lead), to explore her unconventional career journey from multimedia design to nursing school to fintech marketing, her philosophy on continuous learning, and practical strategies for building high-performing marketing stacks and cross-functional teams.

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Building a Sustainable Agency Through Values-Driven Leadership and Specialist Focus.In this episode of How I Grew This, hosts Amanda and Adam speak with Mick Rigby, founder and CEO of Yodel Mobile, about his 20-year journey building a specialist mobile app marketing agency. From launching just before the iPhone's debut to being recently acquired by NP Digital, Mick shares insights on sustainable growth, maintaining company values, and adapting to industry changes.

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Ever wondered how to navigate product development in highly regulated industries while still driving innovation? Join Amanda and Adam as they chat with Patrick Wesonga, Senior Product Leader, who shares two decades of invaluable product management wisdom. From hypothesis-driven development to building mission-driven products, discover how to balance regulatory compliance with rapid innovation, the key traits of exceptional product managers, and why curiosity is the cornerstone of product success. Whether you're an aspiring product manager or seasoned professional, this episode delivers practical insights on making impactful product decisions while staying true to your mission.

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From Oracle Sales to Digital Product Pioneer: Building a Sustainable Tech Agency in the Mobile Era.In this episode of How I Grew This, host Adam speaks with Robert Armstrong, Co-Founder and CEO of Appstem, about his 15-year journey building a successful digital product agency from the early days of mobile apps to today's AI-driven landscape, alongside co-host Amanda.

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In this episode of How I Grew This, hosts Amanda and Adam sit down with Jason White, Head of Acquisition at Policygenius, to explore the evolving landscape of digital marketing and SEO. Jason shares invaluable insights from his journey from a local bike shop to leading acquisition strategies, discussing why traditional marketing principles still matter in the AI era, how to effectively navigate the current "land grab" opportunity in digital channels, and practical approaches to testing and measurement. Whether you're a seasoned marketer adapting to AI-driven changes or looking to build a more resilient acquisition strategy, this conversation offers actionable insights on maintaining authenticity while embracing innovation. Tune in to discover why "doing real company stuff" matters more than chasing the latest marketing fads.

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Join Adam and Amanda as they sit down with Shumel Lais, a mobile growth expert with over a decade of experience, to explore the essential strategies for launching and scaling subscription apps. From setting up proper analytics and understanding payback periods to navigating iOS challenges and leveraging AI, this episode delivers practical insights for both startup founders and established app developers. Learn why immediate ROI isn't always the goal, when to start paid acquisition, and how to build a sustainable growth strategy in today's complex mobile landscape.

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Gamelight founder Günay Azer sits down with ‘How I Grew This’ hosts Amanda Vandiver and Adam Landis to reveal the remarkable journey of transforming a bootstrapped startup into a mobile marketing powerhouse. In this episode, Günay shares how Gamelight's AI-powered platform revolutionizes user acquisition through sophisticated data analysis and personalized app recommendations. The conversation offers invaluable insights for anyone interested in mobile gaming, adtech innovation, and the future of AI-driven marketing strategies. Learn firsthand how Gamelight's cutting-edge approach is reshaping the mobile app marketing landscape through the strategic intersection of artificial intelligence, user behavior data, and targeted recommendation algorithms.

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In this episode of How I Grew This, Shobeir Shobeiri, Senior Director of Business Development at Mintegral, joins host Amanda Vandiver and Adam Landis to discuss the evolution of mobile advertising and what brand advertising means in the context of mobile.

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In this episode of How I Grew This, Alexa Serrano, Director of Client and Product Growth at Simplii Financial, joins host Amanda Vandiver to discuss the challenges of managing generational dynamics in the workplace, with a focus on Alexa's experience as a millennial manager in the digital banking industry. They also share the importance of continuous learning, operational efficiency, mobile marketing trends, and personalized customer experiences.Alexa is an experienced growth director with over 8 years of expertise in driving customer acquisition, retention, and revenue growth for retail products in the financial services industry. Before joining Simplii Financial, she was the Senior Marketing Manager at President's Choice Financial and CIBC, as well as the Marketing Director at S.E.E.D.S. (Science for Life), a non-profit science education organization based in Toronto.

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In this episode of How I Grew This, Ariel Wengroff, VP of Marketing and Communications at Ledger, joins Mada Seghete to share thoughts on the intersection of blockchain, security, and marketing. They share how Ledger revolutionizes the digital asset security landscape, strategies for digital success, and the future of blockchain technology.In her role at Ledger, Ariel leads global marketing and communications, focusing on educating and culturally integrating people into the world of digital asset security. She is also the Founder of Culture's Last Stand, a strategic partner to businesses and individuals, putting the consumer at the center of their practice.Before that, Ariel was the Co-Founder and Chief Content and Community Officer at arfa and worked at VICE Media, where she was an Executive Producer of the Emmy nominated VICELAND show WOMAN with Gloria Steinem.

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Ajey Gore is on a mission to grow through simplification. As a serial entrepreneur who’s led technology teams for companies like ThoughtWorks, Hopper, and most recently as the CTO of Gojek, he takes a thoughtful approach to bringing balance both in work and in life.As a teenager he printed business cards but, after accidentally blowing up his brother’s computer, he signed up for the closest computer science class and was obsessed ever since. Fast forward to his time at Gojek where he oversaw 30 - 40 million app impressions a day, Ajey reveals that a focus on product market fit and delighting customers is the only north star one can follow.More on Ajey’s story including what it’s like to prioritize new marketplaces when everything seems like green field, the importance of purposeful communication within an organization, and why formal education isn’t necessarily a great prerequisite for a career in technology.All this and more on this episode of How I Grew This. Listen now on Apple Podcasts, Spotify, and anywhere you find your podcasts.

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In this episode of How I Grew This, Brian Fenty, CEO, Chairman, and Co-Founder of TodayTix Group, joins Mada Seghete to explore how the company disrupted the ticket-buying experience with their mobile-first platform. Brian also shares the importance of listening to their audience, constantly innovating, and his personal journey and love for theater.Brian stands at the forefront of integrating technology, commerce, and culture with a decade of expertise. As the visionary behind a suite of brands and platforms, he leads a global audience toward premier live entertainment experiences offered by TodayTix, Secret Cinema, and Goldstar, among others.Brian's contributions haven't gone unnoticed as he has earned a spot on Crain's "30 under 30," graced Variety's "Dealmakers List," has been honored on the Broadway Impact List, and has been further crowned by the Dramatists Guild Fund award. Moreover, under his leadership, TTG secured a place in The Andreessen Horowitz Marketplace 100.

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In this episode of How I Grew This, Daniel Krauss, Founder and Chief Organizational Plumber of Flix, joins Mada Seghete to unveil the world's leading ground transportation platform growth strategy, future expansion plans, and commitment to sustainability by expanding a battery-powered electric fleet.Daniel Krauss has vast experience in IT, having worked with companies like Marquardt Group, IFS, and Siemens. Before starting FlixBus with his school friend, André Schwämmlein, Daniel worked as a Technical Account Manager at Microsoft for three years, where he gained valuable insights from the corporate world.

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In this episode of How I Grew This, Farhad Massoudi, Founder and CEO of Tubi, joins Mada Seghete. They cover the success journey of Tubi, a free streaming service disrupting the industry, and its growth hack strategies involving content, viewership, and advertising. Farhad shares his journey as an entrepreneur and his approach to leveraging the power of AI in media distribution.Tubi is the leading free, premium, on-demand video streaming app. With its expansive library of films and shows, Farhad has successfully bridged the gap between Silicon Valley and Hollywood, building strong partnerships with top studios and using proprietary technology to personalize the viewing experience. Before Tubi, he was the Founder and CEO of AdRise, the largest provider of video-on-demand applications on connected devices.

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In this episode of How I Grew This, Lee Anne Grant, Chief Growth Officer of Babylist, joins Mada Seghete to discuss the growth and marketing strategy of Babylist, the leading digital destination for growing families. Lee Anne also shares insights on the website's founding, growth, and marketing channels, including their focus on search, social, and affiliates.With an illustrious career spanning multiple consumer companies, Lee Anne brings a wealth of expertise in partnerships, marketing, and driving cross-functional growth. Before Babylist, she was the Chief Business Officer of The Assembly, Head of Business Development and Social Impact at Brandless, and Vice President of Business Development and Sales at POPSUGAR.

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In this episode of How I Grew This, Hovhannes Avoyan, Founder and CEO of Picsart, joins Mada Seghete to share how his daughter's negative experience led to the creation of Picsart, the platform's growth and unique features, as well as how to use AI to drive more growth for their app or companies.Hovhannes is a seasoned entrepreneur and investor, having founded several successful startups, including Sourcio, Monitis, and CEDIT. His extensive experience encompasses building enterprise software, SaaS web platforms, and consumer mobile products, showcasing his diverse expertise in these domains.

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In this episode of How I Grew This, Mauricio Monico, Chief Product Officer at Wish, joins Mada Seghete to delve into Mauricio's career journey, the growth and challenges of Wish, and the role of a product manager in the tech industry.Mauricio is a product leader and entrepreneur with over twenty years in the tech industry. Mauricio's professional journey encompasses a rich spectrum of experiences, from his tenure in enterprise product management at Microsoft to his pivotal contributions to consumer growth strategies at Facebook.

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In this episode of How I Grew This, Deepak Nair joins Mada Seghete to discuss how banks can drive digital transformation and innovation strategies and deliver a best-in-class digital experience to customers.Deepak is the Experience Transformation Leader at Citizens Bank and is responsible for managing enterprise transformation journeys that produce exceptional customer experience while reducing operational costs. He has twenty-plus years of experience in digital, marketing, CX, communications, and analytics and has been nominated for being one of the most influential industry contributors by the San Francisco Charter of Digital Analytics Association.

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In this episode of How I Grew This, Benjamin Chemla, CEO and Co-founder of Shares, joins Mada Seghete to share practical insights for anyone interested in entrepreneurship, trading, and the startup ecosystem. They dive into the success story of the Shares platform, the differences between the startup ecosystem in Europe and the US, and the importance of attracting a supportive and committed initial user base when launching your product.Benjamin is a seasoned French serial entrepreneur and AMF-certified business angel with a remarkable track record of building cohesive teams and companies from scratch and rapidly scaling them across Europe and the US for over a decade. One of his notable ventures was the on-demand delivery platform Stuart, which secured an impressive €22 million in funding before its official launch. Eventually, the company's outstanding growth attracted the attention of La Poste, leading to its acquisition.

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In this episode of How I Grew This, Omar Seyal, Head of Product at Cambly, joins Mada Seghete to dive into the realm of product growth, customer retention, SEO, user behavior, and personal growth in the tech industry.Cambly is an English learning marketplace where students can select tens of thousands of tutors to learn and practice English. Before Cambly, Omar was the Head of Core Product at Pinterest, Co-Founder of Egomotion, and Engineering Manager at Asurion.

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In this episode of How I Grew This, Mada Seghete is joined by Daniel Broukhim, Co-CEO and Co-Founder of FabFitFun. They explore the evolution of FabFitFun, including the company's approach to customer acquisition, influencer marketing, the importance of content creation, and the balance between mobile and web experiences.Daniel is a highly skilled Chief Executive Officer, boasting a remarkable track record in the internet industry. His visionary leadership has propelled his company, FabFitFun, to unprecedented heights, with an astounding membership base of over one million individuals worldwide.Beyond his influential role at FabFitFun, Daniel extends his expertise as an angel investor and philanthropist, actively supporting and guiding a diverse portfolio of companies. Notable among his investments and advisory roles are Cargomatic and MediaLab.For our valued listeners, we are pleased to offer a fantastic 20% discount on the FabFitFun box, featuring an exquisite selection of seasonal items. To avail of this great opportunity, simply apply the coupon code 'HOWIGREWTHIS' during the checkout process. Indulge in an assortment of premium beauty, wellness, fashion, and lifestyle products meticulously curated to elevate your experience.

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In this episode of How I Grew This, Jonathan Reich joins Mada Seghete to discuss how ZEDGE builds innovative marketplaces and games around digital content, the company's growth strategy, and what it takes to set up a winning mindset for your team. With over twenty years of experience in sales, marketing, business development, and financial and commercial operations, Jonathan is a creative and strategic thinker with a tremendous portfolio of scaling hi-tech, telecom, and media ventures.

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In this episode of How I Grew This, Mickey Noworyta joins Mada Seghete to share his approach to driving product growth, testing new product features, and the difference between attribution and incrementality.Mickey is the Senior Product Manager at Expedia Group, where he and his team focus on exploring performance marketing ideas. While Mickey is a seasoned Product Manager, he has also worked as a drilling engineer for the oil and gas industry, a researcher, and a data engineer and developer.

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In this episode of How I Grew This, Mariana Kuiken joins Amanda Vandiver to discuss how brands can leverage performance marketing and disruptive marketing trends to grow their businesses.Mariana is currently the Growth Marketing Lead at Zalando, where she works on developing new marketing opportunities through machine learning advertisements, user-automated content and augmented reality. Before that, she held various marketing roles at companies like Delivery Hero and LightInTheBox.

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In this episode of How I Grew This, Mada Seghete is joined by Kristen Banks, Vice President of Marketing and Digital Products at Ultimate Fighting Championship. They dive into the exciting world of fan-centric entertainment brands and explore the various marketing strategies involved in building a loyal fanbase. Kristen offers valuable insights into how to connect with fans, acquire audiences, and develop long-lasting relationships throughout the customer journey and funnel. Whether you're in the sports industry or any other fan-centric industry, this episode is a must-listen for marketers looking to grow and engage with their audiences.Kristen Banks is a data-driven marketing leader with more than fifteen years of experience. Her current position at UFC involves overseeing the digital licensing business, which encompasses the creation, promotion, and forecasting of video games, mobile games, digital objects, and NFTs. Before joining UFC, Kristen held senior positions at Universal Orlando Resort, NBCUniversal Media, and Landers & Partners.

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In this episode of How I Grew This, Heather Lind joins Mada Seghete to discuss what it takes to become a great product manager and leader, how a mobile app impacts business growth, and how to measure the success of your app and features.Heather is currently the Director of Product, Mobile App at TechStyle Fashion Group, leading the product team for the company’s trendsetting mobile applications. She has been operating in product and technology for eleven years, and her unique career trajectory includes working at every stage of the product life cycle.

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In this episode of How I Grew This, Lisa Yokoyama, Senior Vice President and Head of Product for Amex Digital Labs at American Express: Lisa Yokoyama - Mastering the Arts of Product Leadership and Management at American Express, joins Mada Seghete to discuss her career growth and experience at American Express, Lisa's work in the nonprofit space with Peace Corps and Population Services, and share advice for those early in their careers who want to move into product leadership.Lisa is a seasoned professional with extensive experience in product development and management. As the Head of Product within American Express' innovation lab, she drives the product vision, strategy, and roadmap for enterprise-wide digital solutions and oversees a team of sixty product leaders and managers focused on automation and digital consumer commerce, a business line she built from the ground up over the past ten years.

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In this episode of How I Grew This, Leslie Saltzman joins Mada Seghete to discuss digital and data-driven strategies to drive business development and patient experience in the healthcare industry.Leslie is the Chief Medical Officer at Ovia Health and a physician leader with expertise in devising and implementing data-driven strategies to improve clinical outcomes, reduce healthcare costs, and identify target patients. She received her D.O. from the Philadelphia College of Osteopathic Medicine and her MBA from NYU Stern School of Business.

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This episode of How I Grew This is handcrafted by our friends over at: fame.so

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In this episode of How I Grew This, Ariel Wengroff, VP of Marketing and Communications at Ledger, joins Mada Seghete to share thoughts on the intersection of blockchain, security, and marketing. They share how Ledger revolutionizes the digital asset security landscape, strategies for digital success, and the future of blockchain technology.In her role at Ledger, Ariel leads global marketing and communications, focusing on educating and culturally integrating people into the world of digital asset security. She is also the Founder of Culture's Last Stand, a strategic partner to businesses and individuals, putting the consumer at the center of their practice.Before that, Ariel was the Co-Founder and Chief Content and Community Officer at arfa and worked at VICE Media, where she was an Executive Producer of the Emmy nominated VICELAND show WOMAN with Gloria Steinem.

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In this episode of How I Grew This, Akio Bandle joins Mada Seghete to discuss ZipRecruiter's growth journey, the company's experience with user acquisition for mobile apps, transitioning to remote work and getting into product management.Akio is currently the Product Lead at ZipRecruiter. Before joining the company, he worked in various organizations, from small startups to large enterprises. Akio is an experienced product manager, product advisor, and marketing analyst.

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In this episode of How I Grew This, Brian Fenty, CEO, Chairman, and Co-Founder of TodayTix Group, joins Mada Seghete to explore how the company disrupted the ticket-buying experience with their mobile-first platform. Brian also shares the importance of listening to their audience, constantly innovating, and his personal journey and love for theater.Brian stands at the forefront of integrating technology, commerce, and culture with a decade of expertise. As the visionary behind a suite of brands and platforms, he leads a global audience toward premier live entertainment experiences offered by TodayTix, Secret Cinema, and Goldstar, among others.Brian's contributions haven't gone unnoticed as he has earned a spot on Crain's "30 under 30," graced Variety's "Dealmakers List," has been honored on the Broadway Impact List, and has been further crowned by the Dramatists Guild Fund award. Moreover, under his leadership, TTG secured a place in The Andreessen Horowitz Marketplace 100.

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In this episode of How I Grew This, Daniel Krauss, Founder and Chief Organizational Plumber of Flix, joins Mada Seghete to unveil the world's leading ground transportation platform growth strategy, future expansion plans, and commitment to sustainability by expanding a battery-powered electric fleet.Daniel Krauss has vast experience in IT, having worked with companies like Marquardt Group, IFS, and Siemens. Before starting FlixBus with his school friend, André Schwämmlein, Daniel worked as a Technical Account Manager at Microsoft for three years, where he gained valuable insights from the corporate world.

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Artificial Intelligence has become a game-changer for businesses and has opened new growth perspectives and possibilities. Today, customer success equals business success, so companies try leveraging AI features to deliver the best-in-class customer experience – for this, they need conversational AI.In this episode of How I Grew This, Miguel Navarro joins Mada Seghete to define conversational AI, discuss how it differs from classic chatbots, and the functional benefits of conversational AI for businesses.Miguel is currently SVP of Business Technology Executive at KeyBank, focusing on conversational AI enterprise delivery. He also has a plethora of experience building and growing mobile apps, voice platforms, chatbots, digital assistance, and more.

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In this episode of How I Grew This, Anthony Scarpaci joins Mada Seghete to discuss the differences between attribution and incrementality when measuring marketing performance, "business significance" versus statistical significance, and the importance of testing in the growth context.Anthony is the VP of Growth at Acorns. He has been in growth and performance marketing for over ten years, driving efficient growth for businesses across telecom, financial services, food, and travel industries.Before joining Acorns, Anthony held various marketing roles at companies like NerdWallet, Rustic Pathways, PURE Group of Insurance Companies, Blue Apron, Betterment, and Dish Network.

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Ashish Bajaj is the Head of Marketing at MediBuddy, which joined forces with DocsApp in 2020 to become India’s largest digital healthcare platform. Previously, he held roles as the Head of Media and Brand Alliance at Ola and as a Channel Marketing Manager with Microsoft.In this episode, Ashish fondly shares warm anecdotes from his current and past work experience to highlight the positive impact those projects have had on the lives of their customers. Ashish believes that the impact their campaigns leave and the value they contribute to their customers’ lives provide a much greater high for marketers.Ashish opens up about his outdoor sales experience working for his family in the Indian state of Uttar Pradesh and how that contributed to his growth story.Finally, Ashish also shares potent advice for new startups who often get distracted by the hypergrowth of other startups in a race to achieve “unicorn” status.

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Inés Ures, CMO at Deliveroo, shares her views on growth when it comes to product and retention and how marketing strategies have changed in a post-COVID world. More on Inés’ story, including her unconventional path to becoming a CMO, how Deliveroo pivoted their marketing plans to support restaurants and frontline workers, and the increasingly prevalent shift from paid to organic growth strategies, are featured on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Morgan Brown is the VP of Growth at Shopify and the author of the book “Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success”. Prior to Shopify, Morgan led the product team at Facebook and was the Chief Operating Officer for Inman News - the leading news source for real estate and technology.Given the size of the Shopify brand, they optimize metrics and data analytic processes from a “merchant-first” perspective. This helps guide them toward their mission of making online commerce easier and better for everyone. There's no value in a spiking lead conversion rate if they don’t become customers.Shopify relies on its growth marketing team (which Morgan is the VP of) for user acquisition. They also have a growth product side that focuses on activation signup, activation trials, and success retention. Internally, growth goals are divided into “missions” and mission teams include channel experts, product leaders, data scientists, engineers, and other cross-functional roles. This decentralized split of marketing teams helps these growth pillars move forward without friction as self-contained units. Commerce is no longer a discrete point where you drive customers from point A to point B, but it's really about being where that action is going to take place. Shopify recently partnered with TikTok to take their merchants where their customers are and bring the tools of giants like Instagram closer to their merchants.

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In this episode of How I Grew This, Hovhannes Avoyan, Founder and CEO of Picsart, joins Mada Seghete to share how his daughter's negative experience led to the creation of Picsart, the platform's growth and unique features, as well as how to use AI to drive more growth for their app or companies.Hovhannes is a seasoned entrepreneur and investor, having founded several successful startups, including Sourcio, Monitis, and CEDIT. His extensive experience encompasses building enterprise software, SaaS web platforms, and consumer mobile products, showcasing his diverse expertise in these domains.

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Instructions on how to rate and review How I Grew This on Apple Podcasts can be found here.

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Jayne Peressini is the Senior Director, Mobile Marketing and Growth @ Electronic Arts (EA). Her team manages user acquisition, retargeting, and user retention across the multiple genres of games that EA produces. Jayne’s interest in gaming dates back to the pre-iPhone era when her Dad purchased her a console on which she became hooked to playing games. Jayne believes that mobile gaming helps people gain a sense of community and can sometimes act as a welcome distraction, which is why mobile gaming metrics have been going through the roof during the pandemic. She also believes in taking a challenging campaign and iterating through to make it work. She fondly recalls a campaign where she challenged assumptions about women playing sports and eventually succeeded after multiple iterations.Furthermore, Jayne firmly believes in the idea of “you only fail when you quit” and also emphasizes the importance of working together through failure in order to achieve success as a team. Jayne thinks that, especially after IDFA deprecation in iOS 14.5, gaming companies should focus on overall user lifecycle metrics. She favors choosing the right time to transition them across the lifecycle instead of using interruption marketing. Jayne’s team management philosophy revolves around giving due credit and providing genuine encouragement regularly. Jayne advises younger folks in gaming to reach out to mentors with whom they identify personally and ask them for specific advice while also encouraging senior mentors in the industry to share their knowledge freely.

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Our guest on this episode of How I Grew This, Dan Bishop, is currently the Senior Vice President of Global Mobile and Digital Marketing at Citi. Most people that build a career in startups stay in the startup world and most who go to Fortune 500 brands stay in that world. Dan has built a career traversing through both. He got his start seeing innovations that would change the world years later, first at JumpTV creating Online TV deals before Netflix and then at UStream seeing the early days of live streaming. Being at companies that were years ahead of the rest of the world showed him what true innovation looked like and how to find the sweet spot of timing to build, launch and grow digital products.He shares his story of how he made it to Citibank and how most other large brands still have a Web 1.0 marketing tech stack in 2020. Beyond marketing software, Dan shares one of the most critical components is finding people who truly understand what innovation takes and how he finds them.More on Dan’s story including his time working with Jason Calcanis, the product he launched at TurboTax being able to scan and file taxes back in 2010 and how COVID-19 has changed the financial industry on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Growth and product are a completely different beast when you sell physical products and not software. Despite those challenges, our next guest Ramneek Khurana has grown Lenskart to help India’s vision problem. Ramneek went to Georgia Tech and expected to go to a major consulting firm, but he took some advice that led him into physical products as he started his career at Michelin Tires. Since Michelin was the top tire brand, Ramneek made very marginal improvements and eventually got bored and wanted to solve a bigger problem. That led him to co-found Lenskart, an optical eyewear chain that produces over 300,000 glasses a month. They saw the large gap in the Indian market for a convenient, stylish eyeglass brand that also helped tackle the millions of Indians who weren’t able to get glasses. Unlike almost every other eyeglass manufacturer, Lenskart focused on mobile and digital from the very beginning, making it easier for customers and allowed them to scale quickly. Some of their best growth campaigns came out of COVID. They received tons of videos from customers to showcase they could still help people get eyeglasses even during lockdown and turned it into a massively successful TV campaign. Hear stories like this, how they won the award for Best Mobile Innovation at Branch’s 2020 Mobile Growth Awards, how Ramneek manages his time as the company grows and changes, and more on this episode of How I Grew This.

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On this episode Archie Abrams, Senior Director of Product Management, shares how he thinks about balancing supply and demand at Lyft, even as markets have been forever changed by COVID-19. Before this, he was the 10th employee at udemy. Over the course of his 7.5 years there he helped to scale Udemy from no revenue to hundreds of millions in revenue and over 600 employees.

More on Archie’s story, including how perceived value plays into the psychology of your user, why it’s important to utilize the behaviors of your best customers, and why you should reevaluate immediately killing unsuccessful strategies, on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Noa Gutterman is the Director of Marketing at VSCO. Before this VSCO, she spent six years in the digital marketing game in various roles.

Noa runs VSCO’s marketing function and in the ten months since joining she has hired four team members, built up the entire lifecycle and product marketing functions and refreshed VSCO’s paid acquisition strategy.

Noa shares details of an upcoming influencer marketing campaign, targeting the Gen Z generation that she is very excited to see the results of. She breaks down the strategies that can be used to find influencers, the difference between a normal and micro-influencer and what your first step should be if you are also aiming to kick off an influencer marketing campaign.

Noa also breaks down VSCO’s approach to re-engaging users. She shares a step-by-step approach from discovering what users like most about the app and what behavior patterns most commonly lead to these revenue generating actions to then how to encourage those behaviors through owned and paid channels.

Hear Noa’s advice for her younger self, why she has marketing in her blood, why the VSCO growth team sits within the product function, the one animal that Noa would most like to talk to, and more on this episode of How I Grew This.

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In this episode of How I Grew This, Mauricio Monico, Chief Product Officer at Wish, joins Mada Seghete to delve into Mauricio's career journey, the growth and challenges of Wish, and the role of a product manager in the tech industry.

Mauricio is a product leader and entrepreneur with over twenty years in the tech industry. Mauricio's professional journey encompasses a rich spectrum of experiences, from his tenure in enterprise product management at Microsoft to his pivotal contributions to consumer growth strategies at Facebook.

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In this episode of How I Grew This, Benjamin Chemla, CEO and Co-founder of Shares, joins Mada Seghete to share practical insights for anyone interested in entrepreneurship, trading, and the startup ecosystem. They dive into the success story of the Shares platform, the differences between the startup ecosystem in Europe and the US, and the importance of attracting a supportive and committed initial user base when launching your product.

Benjamin is a seasoned French serial entrepreneur and AMF-certified business angel with a remarkable track record of building cohesive teams and companies from scratch and rapidly scaling them across Europe and the US for over a decade. One of his notable ventures was the on-demand delivery platform Stuart, which secured an impressive €22 million in funding before its official launch. Eventually, the company's outstanding growth attracted the attention of La Poste, leading to its acquisition.

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Erin McFarland is the Managing Director, Marketing Channels Strategy, and Personalization at JPMorgan Chase, the largest bank in the U.S. She is responsible for the optimization of JPMorgan’s industry-leading digital assets and marketing channels that deliver communication to more than seventy million customers. She has spent the last twenty years creating customer-first marketing strategies for national and global brands across healthcare, luxury, hospitality, and finance industries.

Erin suggests diving deep into data because data is how customers talk to you, and it helps guide customer acquisition channels. Think of your company as a “caregiver” to your customers and build fault tolerance and stress testing into your technology. This way, you’re ready when they need you.

To make life easy for your customers on mobile, automate recurring actions. Create seamless identity management across devices because privacy is a major concern of the modern customer. Cardless transactions are also a big trend in the financial services industry.

Erin explains how it’s okay to change careers but not to burn old bridges because networks will matter during such changes. Have a role model that you identify with but don’t look to them for anything beyond inspiration for your career. You have to steer your path based on what you want to change and who it’s for using your strengths.

When executing org-wide changes, Erin suggests building for the customer journey, experiencing what it would look like, and figuring out internal dependencies to navigate. Test your ideas because ideas are only assumptions until they’re proven.

Erin’s final advice: A leader asking for the opinion of their team members and sharing credit where it’s due validates the team's skills and helps them feel seen. Invite diverse opinions, be curious to learn, and have the guts to pivot when data doesn’t agree with your decision.

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Canva belongs to a small group of products that change how people and brands completely shirt their approach to design. Our guest today, Cameron Adams, is the Co-Founder and Chief Product Officer at Canva, he shares how the product was built and how it was able to disrupt the design industry.

He shares what he learned from building a product that would get massive adoption after working on Google Wave, a project which Google shut down because of low Monthly Active Users. He took the unconventional approach of waiting a long time to release the product, to ensure that it would launch a product that users wouldn’t stay with. They courted the press through the power of storytelling and were able to have a big launch and sustain that growth with smaller bloggers covering the tool.

More on Cameron’s story how he came to America and failed to raise the round he’d hoped for, how his other creative endeavors like DJ’ing influence his design and the difference between graphic design and business design on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Ian Moore is the Head of Subscription Growth at Verizon Media. Before joining Verizon Media in August 2020, he spent five years at The New York Times, where he was the Growth Media Strategy Director.

As the son of a first-generation American, Ian’s educational path pointed towards medicine, but that wasn’t where he found his career passion. An Economics professor turned things around. His professor taught him about the power of persuasion. From there, Ian felt inspired to predict human behavior through incentive programs.

Ian dives into the concept of codeswitching early in his career and how his mentality has changed as he’s become more confident in his abilities. He reminds us to let the work do the talking. Quality work is going to do the talking.

A turning point for Ian’s career is when the CEO of the New York times shared with him some advice he'd never forget (you're going to have to tune in to hear what she said). This interaction and his experience of pioneering subscriptions at the New York Times positioned Ian as an expert in subscription growth.

Hear this and how his tenure at the New York Times shaped his view on how to drive subscription growth, how he’s investing in an online company replacing physical optometry appointments, what it’s like to build consumer relationships with legacy products, and more on this episode of How I Grew This.

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In this episode of How I Grew This, Lee Anne Grant, Chief Growth Officer of Babylist, joins Mada Seghete to discuss the growth and marketing strategy of Babylist, the leading digital destination for growing families. Lee also shares insights on the website's founding, growth, and marketing channels, including their focus on search, social, and affiliates.

With an illustrious career spanning multiple consumer companies, Lee brings a wealth of expertise in partnerships, marketing, and driving cross-functional growth. Before Babylist, she was the Chief Business Officer of The Assembly, Head of Business Development and Social Impact at Brandless, and Vice President of Business Development and Sales at POPSUGAR.

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In this episode of How I Grew This, Omar Seyal, Head of Product at Cambly, joins Mada Seghete to dive into the realm of product growth, customer retention, SEO, user behavior, and personal growth in the tech industry.

Cambly is an English learning marketplace where students can select tens of thousands of tutors to learn and practice English. Before Cambly, Omar was the Head of Core Product at Pinterest, Co-Founder of Egomotion, and Engineering Manager at Asurion.

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In this episode of How I Grew This, Farhad Massoudi, Founder and CEO of Tubi, joins Mada Seghete. They cover the success journey of Tubi, a free streaming service disrupting the industry, and its growth hack strategies involving content, viewership, and advertising. Farhad shares his journey as an entrepreneur and his approach to leveraging the power of AI in media distribution.

Tubi is the leading free, premium, on-demand video streaming app. With its expansive library of films and shows, Farhad has successfully bridged the gap between Silicon Valley and Hollywood, building strong partnerships with top studios and using proprietary technology to personalize the viewing experience. Before Tubi, he was the Founder and CEO of AdRise, the largest provider of video-on-demand applications on connected devices.

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Frank Hulsebosch is the Head of Digital Marketing Europe at Banco Santander. Before this role, he spent two years as a digital marketing manager in the Benelux region of Europe, also at Banco Santander.

Frank was responsible for driving for Banco Santander’s Benelux region’s digital transformation, launching a new mobile home banking app, new digital onboarding journeys, and CRO programs to optimize online channels. He then moved on to lead the digital marketing strategy and performance of Santander’s Consumer Finance unit in Europe.

Frank shares an honest account of his transition from a media agency to leading the Santander Benelux region’s digital transformation. He mentions that he oversold himself during the hiring process, which did enable him to get the role but led to a lot more stress further down the road as he struggled with a lack of experience in the world of mobile banking.

Frank provides career advice for aspiring growth leaders: “do more.” Frank found himself completing his assigned tasks during his first internship and then always searching for more work to do. This approach significantly increased his rate of learning over that of his peers, accelerating his career.

Hear more career advice along with why you should never give up when starting something new, the reason why other people don’t want you to succeed, the impact of COVID-19 on the mobile banking industry, and more on this episode of How I Grew This.

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In this episode of How I Grew This, Mada Seghete is joined by Daniel Broukhim, Co-CEO and Co-Founder of FabFitFun. They explore the evolution of FabFitFun, including the company's approach to customer acquisition, influencer marketing, the importance of content creation, and the balance between mobile and web experiences.

Daniel is a highly skilled Chief Executive Officer, boasting a remarkable track record in the internet industry. His visionary leadership has propelled his company, FabFitFun, to unprecedented heights, with an astounding membership base of over one million individuals worldwide.

Beyond his influential role at FabFitFun, Daniel extends his expertise as an angel investor and philanthropist, actively supporting and guiding a diverse portfolio of companies. Notable among his investments and advisory roles are Cargomatic and MediaLab.

For our valued listeners, we are pleased to offer a fantastic 20% discount on the FabFitFun box, featuring an exquisite selection of seasonal items. To avail of this great opportunity, simply apply the coupon code 'HOWIGREWTHIS' during the checkout process. Indulge in an assortment of premium beauty, wellness, fashion, and lifestyle products meticulously curated to elevate your experience.

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David Rusenko is no stranger to creating world-class products. In 2007 he founded Weebly, a website builder, and watched it grow. Selling to Square in 2018, David now leads the eCommerce team which, as the pandemic surfaced, acted quickly to build new delivery products on their platform that has forever changed the business.

More on David’s story including his time management techniques post-acquisition, how he found their killer feature at Weebly, and why Twitch and Amazon are models for what good acquisitions can look like. All this and more on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Ben Weiss has built a career with an attention to detail and quality specifically around the mobile customer journey from offline into digital. As an intern at Walgreens in 2007, he pitched the then CEO about creating a mobile app in the first place. Long story short, they listened. Over the course of the next decade, Ben rose the ranks, starting from the bottom as an intern and exiting at the top as the Director of Product Management for Mobile. Today, he oversees the global digital product management teams for mobile at Hyatt. His new mission: Rethink what the hotel experience could look and feel like in this new era of Covid-19.More on Ben’s story including how he’s bridging the gap between physical and digital through employee education, how to build an app for an older demographic, and his observations of digital adoption more broadly. All this and more on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Carman Wenkoff is the EVP & Chief Information Officer at Dollar General. In this role, Carman has led the company’s digital transformation, implementing technology advancements to enhance the brick-and-mortar retailer’s offerings and elevate the overall customer experience. Throughout Carman’s career—from working in construction to practicing law, founding a tech company and now as the CIO of a major retailer—he has always addressed challenges head-on. In this episode, Carman shares the secrets to successfully leading a company through digital transformation, and explores how staying true to his purpose and focusing on making a difference in people’s lives have been the most important driving factors behind his success.

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Our next guest Matthew Moore started his career at GE before going back to school for management consulting to grow as a leader. He realized that growth during his time working for the Boston Consulting Group.Matt's journey into driving mobile growth kicked off when he became the first Chief Customer Officer of Yum! Brands where he oversaw Pizza Hut for Europe and UK, and he also launched Pizza Hut Digital Ventures. During his time at YUM Brands, he pivoted the culture towards building digital in-house as most of Pizza Hut's business was online already. After that, he returned to his motherland, Canada, to lead digital for the iconic Canadian brand, Tim Hortons. Under Matthew’s leadership, they have shifted heavily to mobile through various strategies, including mobile ordering, loyalty programs, guest personalization, and more. Loyalty programs have arguably been one of their biggest wins during Matt's time at Tim Hortons. Tim Horton's initially achieved a 30% adoption rate and eventually 50% once the program was fully launched. Hear this and how Matt used to travel 300 days out of the year, his philosophy on why you need to find purpose in your work, and his experience working all over the world on this episode of How I Grew This.

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In this episode of How I Grew This podcast, Kar Paramasivam talks about the growth strategy at Blue Apron, a direct-to-consumer, chef-designed meal kit company.Starting his career as a banker, Kar shifted his focus to startups, where he got his first opportunity to lead a growth team at Shipt. From this point, Kar made his way through companies like Spacious.com (acquired by WeWork), Nutrafol, and CUUP, to his current role as a VP of Growth at Blue Apron.Kar shares some successful campaigns and approaches his team adopted to leverage Blue Apron's app and increase user retention and engagement.

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In this episode of How I Grew This, Mada Seghete is joined by Kristen Banks, Vice President of Marketing and Digital Products at Ultimate Fighting Championship. They dive into the exciting world of fan-centric entertainment brands and explore the various marketing strategies involved in building a loyal fanbase. Kristen offers valuable insights into how to connect with fans, acquire audiences, and develop long-lasting relationships throughout the customer journey and funnel. Whether you're in the sports industry or any other fan-centric industry, this episode is a must-listen for marketers looking to grow and engage with their audiences.Kristen Banks is a data-driven marketing leader with more than fifteen years of experience. Her current position at UFC involves overseeing the digital licensing business, which encompasses the creation, promotion, and forecasting of video games, mobile games, digital objects, and NFTs. Before joining UFC, Kristen held senior positions at Universal Orlando Resort, NBCUniversal Media, and Landers & Partners.

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Greg Shelly is the VP of Enterprise Digital Marketing at Canadian Tire. Greg is, admittedly, obsessed with attribution and performance, and he cares about organizations needing to understand how their investments are driving customer outcomes. Before joining Canadian Tire, Greg led the business insights and marketing analytics organization at McDonald's and spent eight years at Dell in e-commerce and digital marketing. Being in sales and on the front lines of business lets you truly understand the customer’s perspective. It is a sensible, logical start to a career in digital marketing. People who can hack together data-driven solutions can help companies understand their customers in a concrete way that gives them confidence in their marketing decisions. Pushing your comfort zone in your career is necessary to challenge yourself. After a few years, you will start appreciating those struggles for helping you grow professionally and at a personal level. A loyalty program sets the foundation of digital growth by helping companies collect data to better understand their customers. The customer ceases to be a mystery when you have data to understand them. Without a mobile-first approach, you cannot build a close relationship with your customer on a web browser. Being on someone’s phone means you have created value in their lives, and you have to make efforts to stay installed on their phones. Action-ready, non-siloed data is the key to better digital marketing regardless of the business use case. Having the right people, the right data, and the right tech makes business growth possible through digital marketing. Personalization is about being customer-centric and talking about the things that matter to them.

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The Covid-19 pandemic pushed the healthcare industry to its limits, but it also led to new opportunities in terms of accelerating digital transformation. In this episode, we discuss the growth of digital transformation in healthcare with Tracey Weber, SVP of Digital Products, UX and Operations at CVS Health. Tracey joins us with over twenty-five years of experience in leadership roles across multiple consumer industries and extensive digital operations. Before joining CVS Health, Tracey was the General Manager of Marketplace and Digital Ecosystems at IBM, the President and COO of Gilt Group, and held several other leadership positions at companies like CitiBank, Travelocity, and Barnes & Noble.Today, Tracey shares some of the newest trends companies adopt to fulfill the rising consumer expectations for digital healthcare experiences.

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Travis Trembath, Vice President, Fan Engagement at PGA TOUR, joins us in this episode of How I Grew This podcast.The PGA TOUR is the premier sanctioning and organizing body for men's professional golf, representing the best players in the world. Currently, Travis serves as the voice of the fan for the PGA TOUR and is passionate about building great teams and positively impacting people.Today, Travis shares some insight on the PGA TOUR’s strategy for acquiring and engaging fans, delivering the right content on the right platform for different types of fans, and advice on how to become an engagement, insights, and marketing leader.

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In this episode of How I Grew This, Mada Seghete is joined by Eddie Christian, VP of Customer Experience at Resy. They discuss top-class insights and strategies for winning and becoming a thriving customer success leader.Eddie is a talented and seasoned post-sale organization strategist with over twenty years of experience in customer success, customer experience, sales, and marketing. He is also the Chief Strategy Officer at Athfluency Consulting Group and Executive Director, Instructor, and Coach at Show California Baseball.

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Daniel Shlossman is the SVP, DIgital + Growth @ sweetgreen. He leads marketing, product, and digital channels. In his three years at sweetgreen, Daniel has been focused on enabling customer growth through channel expansion and improvement, including the launch of sweetgreen’s off-premise business, via Outpost and delivery. Daniel’s incredible background includes roles at Uber (as Head of West Coast Operations & Marketing) and at NFL (as their Director of Product for Fantasy Football).Disruption in any market starts with passionate founders who see opportunities to scale in all domains and are not limited by a particular mode or channel of growth. Don’t think that you need to build a mobile app because “everyone else is doing it”. A mobile app gives you the opportunity to use your resources to add value to your customers’ lives and grab a huge chunk of the market in the process.Even with a great product-market fit, your team is the most crucial aspect of building a mobile app. A collaborative culture among people who love to work together allows for that facilitation across different departments and different channels and is crucial to make growth happen.You should identify opportunity areas and really go after them. Even if you don’t know something - you will make mistakes and learn from them. It’s important to have candid conversations to get better with each decision. Follow a detailed diagnosis process within your team to learn from your mistakes as well as projects that were fully or partially successful. Sometimes, the best ideas come from taking something your customers already love and making it even better. One great way to turn such commonplace ideas into massive growth opportunities is to combine a few popular features that customers are experiencing in your app or your competitors. Also, look at enhancing key features to add something new to the app. Successful pivots in tough times like the pandemic require nimbleness and agility in executing a response to the new situation. At sweetgreen, they found this opportunity via shifting operations to donations to frontline medical workers in need. They repurposed and adapted their existing processes to respond to this opportunity. Personalization allows you to get close to the customers. At sweetgreen, Daniel thinks about personalization from the perspective of the customer. This way, personalizing a service goes far beyond small changes that give customers some control over the product you create for them. It means letting them care about the product in a way that grants them ownership of the product resulting from the service, including full customization of chosen ingredients.

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Patricia Martorana is the Senior Product Manager, Mobile Growth at The New York Times. Over the past four years, Patricia has grown extensively as a Product Manager. She led the cross-functional team in developing The New York Times subscription footprint and designed the customer journey within the news, cooking, and game sections. She previously had worked in marketing and editorial roles at companies such as the New Yorker and ESPN. Let your existing customers - who are friends with non-subscribers - introduce your product to new users. Plan your growth strategy with all forms of media in mind across all platforms. Monitor growth channels regularly to decide what channels are working for you and what channels are not. Use data to drive these decisions forward.When modeling or remodeling your onboarding experiences, prioritize the kinds of behaviors that you want to introduce. Before showing subscribers any push notifications, explicitly ask them for push notification permission immediately after app installation. A subscription plan is about building relationships and nurturing them over time. Your product team must adapt the product according to the dynamic growth of different user personas. Introduce new features to users and help them discover the benefits over time in a calculated manner using data - don’t bombard them with all features at once.

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Ben Okkenga is the Senior Product Manager at RTL2, a TV network from Germany. Ben has spent the last ten years building growth in various departments. Currently, he is responsible for RTL2 projects and products, like the gaming website, mobile apps, and Smart TV applications.In this episode of How I Grew This, Ben talks about how to attract, engage, and retain users on your app, the product that brought RTL2 Connect the Smart TV Award, and how to succeed as a product manager.

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In this episode of How I Grew This, Lisa Yokoyama, VP and Head of Product for Amex Digital Labs at American Express, joins Mada Seghete to discuss her career growth and experience at American Express, Lisa's work in the nonprofit space with Peace Corps and Population Services, and share advice for those early in their careers who want to move into product leadership.Lisa is a seasoned professional with extensive experience in product development and management. As the Head of Product within American Express' innovation lab, she drives the product vision, strategy, and roadmap for enterprise-wide digital solutions and oversees a team of sixty product leaders and managers focused on automation and digital consumer commerce, a business line she built from the ground up over the past ten years.

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Sylvain Gauchet is the Senior Manager, Growth Product and Mobile Marketing at Babbel, an internationally successful language learning app with millions of active subscribers and the #1 innovative education company in the world. At Babbel, Sylvain focuses on areas such as growth, early product adoption, and monetization. Before Babbel. he co-founded Apptamin, a creative agency that works with brands to produce creative video ad campaigns and app store content.Product-led growth is not just about helping customers solve their problems but also about the company’s bottom line. Balancing friction with positive signals and enough rewards throughout the onboarding process is crucial to customer retention, as it ultimately affects the bottom line. Improve this process by understanding the voice of your customer and by experiencing onboarding flows of other apps you admire. Emails and push notifications customized to your category are important ways to manage the customer lifecycle and bring them back when drop-offs are detected.Humans are thick-skinned and crafty. A life-defining pandemic didn’t change our capacity to communicate. We found a way out by finding new and better ways to communicate. If customers adapt like this, then product teams must also adapt in an appropriate direction for their category. In Google UAC, launch all ad groups at once. Don’t wait for an ad group to perform well and then tweak others before their release. Google favors your initial campaigns, compares all the new campaigns against them, and reduces the reach of newly-launched ad campaigns. You don’t have to be talking to an expert to be mentored by them. Listen to their podcasts, videos, and other resources - learning from them passively is also a great way to be mentored by experts. Keep exchanging knowledge with people you meet and implement what you learn. You might make mistakes, but you will also learn from them.

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Martijn Lancee is the Senior Manager for Mobile Growth and Business Strategy on LinkedIn, where he has grown as a product leader over the past three years. Before LinkedIn, Martijn spent eight years at Google, where he was responsible for developing and implementing Google's app distribution strategy focused on preloads and pre-installs.Working on mobile growth preloads as a strategy, Martijn advises developers to launch a test with Digital Turbine and ironSource to understand how preloads could work for them. The challenging part is that you have to build that trust in time. Converting desktop and web users to start using your app offers more engagement and monetization. To convert users, you should constantly make effective app banners and let your users know about the benefits of using the app.You need to drive member value when launching a new feature or app. LinkedIn puts a lot of effort into ensuring that the platform is valuable to everyone with a job or looking for a job.

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Surendra Bashani, Senior Director of Product Management at Best Buy, joins us in the next episode of How I Grew This podcast. Surendra describes his role at Best Buy, where he focuses on various programs to see how customers behave and improve their customer experience. To measure the success of the programs, the team checks the metrics from adoption to increase engagement. They also measure customer feedback through CSAT surveys, customer satisfaction surveys, NPS, and store associates’ feedback and experiences.Growing a business depends on the company, the product's life cycle, and the problems you can solve. There are two parts to grow, marketing and creating value for customers. Furthermore, Surendra talks about the impact of mobile technology on business growth. Three main elements drive the adoption of AR and VR. Firstly, the speed and power of hardware and AI on smartphones. Secondly, faster data. Thirdly, customers' interest in the metaverse and emerging gaming experience.Finally, Surendra gives valuable advice for people who want to become successful product managers and leaders. If you also want to become a top product leader, listen to this episode of How I Grew This podcast.

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As people's reliance on technology grows every year, many travelers believe a positive digital experience is the number one criterion when choosing an airline. So airlines try to meet the latest technological demands to remain competitive and grow their business.To better understand the most recent digital trends in the airline industry, we invited Kevin Bowling, Senior Director of Digital Experience at Hawaiian Airlines. Leading the digital experience technology team, Kevin is responsible for mission-critical customer-facing products, including HawaiianAirlines.com and iOS and Android apps.Today, Kevin shares Hawaiian Airlines' approach to digital innovation to better engage and retain different types of travelers.

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In this episode of How I Grew This, Mariana Kuiken joins Amanda Vandiver to discuss how brands can leverage performance marketing and disruptive marketing trends to grow their businesses.Mariana is currently the Growth Marketing Lead at Zalando, where she works on developing new marketing opportunities through machine learning advertisements, user-automated content and augmented reality. Before that, she held various marketing roles at companies like Delivery Hero and LightInTheBox.

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Tomas Warden joins us today from Telstra, where he has spent the past thirteen years in various roles. Currently, he is the Principal of Digital Engagement and Experience, responsible for driving the E2E digital experience strategy across Telstra's digital sales and service channels.Telstra is Australia's leading telecommunications and information services company. In this episode, Tomas shares insights from his career, mobile growth strategies, and how his team drives growth through the company's app.

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In this episode of How I Grew This, Akio Bandle joins Mada Seghete to discuss ZipRecruiter's growth journey, the company's experience with user acquisition for mobile apps, transitioning to remote work and getting into product management.Akio is currently the Product Lead at ZipRecruiter. Before joining the company, he worked in various organizations, from small startups to large enterprises. Akio is an experienced product manager, product advisor, and marketing analyst.

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In this episode of How I Grew This, Mada is joined by Katherine Kelly, VP of Higher Education Marketing at Handshake, to discuss how Handshake leverages mobile growth opportunities in higher education and the job market.Katherine started her career working in higher education and moved over to tech. She was an associate producer at ESPN, an Instructor of Design History, and a Research Assistant at The Victoria and Albert Museum. Katherine was also an Editor, Writer, and Host of her web series, ‘Just the Tips’.

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Makoto Rheault-Kihara leads user acquisition at Hopper, one of the fastest-growing travel apps with over 60 million in sales to date. Makoto was previously the Director of Marketing at Cruisehub, an OTA aiming to modernize the cruise industry and lead search engine marketing at Busbud, a bus travel booking platform in 80 countries.Hopper differentiates its paid social strategy by focusing on user acquisition AND long-term trust through investing in paid social and other mobile ad channels. They use Facebook as the primary focus of their paid social ads with TikTok as a growing secondary channel.Paid social is becoming a lot more abstract and therefore more creative. Makoto believes paid TikTok ads must be kept fresh, platform-focused, and generated at a higher frequency. The pandemic did affect the travel industry but Hopper still achieved a 110% YoY growth last year and is on track to do over $1B of business this year. They did this by following a diversification strategy based on customer needs and expanded into hotels and car rentals.Hopper’s customer-obsessed culture and self-contained, autonomous teams have helped them grow multiple product arms simultaneously. A weekly catch-up call and an executive team focused on cross-team communication help these siloed teams at Hopper learn from each other’s challenges and successes. Sometimes ads that marketers like don’t appeal to actual customers and may end up performing worse than some simple customer-oriented ads. Over time, Hopper moved to these customer-centric ad creatives which helped them reduce expensive failures and triple their RPM (revenue per 1000 impressions). At Hopper, Makoto focuses on maximizing the overall contribution margin of a cohort and on-target rate to check their ability to drive revenue from specific target purchases or user actions. Because Hopper diversified across three generic categories (hotels, flights, car rentals), their ad targeting still focuses on great creatives and has not changed much since IDFA deprecation in iOS 14.5. Interested in joining the Hopper team? Click here to check out their open positions! https://www.hopper.com/careers/

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Today we’re joined by Sue Cho, who has been the Head of Lifecycle Marketing at Calm for three years. For over a decade, Sue has focused on all their engagement, retention, and conversion. In this episode, Sue talks about everything from career advice, her current work at Calm, her vision for the team, and her badass dog Lizzy. Sue starts by telling us about her radical decision to move to the mountains, how the lockdown period was great for Calm’s business and how it suited her personality. Next, she shares her accidental journey into the world of email marketing and how she found her community in this job. Sue advocates embracing a data-driven approach, especially when it comes to matters of subjective opinion. At Calm, Sue emphasizes finding the right metrics that move the needle on business goals and giving Calm’s users a consistent experience regardless of their platform. She also highlights an exciting challenge that she’s working on that, if executed well, would help them avoid Apple and Google conversion taxes. She talks about her team and provides insightful advice for email marketers to improve email open rates, and even shares a cool exercise for this. Sue describes her process for activating new users and converting them into power users through gentle yet personalized reminders. Sue also shares how she developed authority in her field with a combination of her Asian-American values of hard work and perseverance, her opinionated nature, and a data-driven approach to her work. Her entrepreneurial attitude shines through as she talks about why she started the San Francisco chapter of the Email Geek’s club. In the rapid-fire round, Sue shares the one app she would never delete from her phone, an animal she would love to talk to, her badass dog Lizzy, and the most unlikely app on her phone.

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In today's episode, Alex McNamara shares his unique approach to solving client problems and delivering growth for brands.Alex is the Head of Growth Marketing at Cruise, leading the charge for Cruise's first customers. Before joining Cruise, he was the Director of Growth at iProspect, with responsibility for the overall direction of pitch strategy, media planning, and activation.Alex shares how he and his team are building Cruise's marketing strategy and details the campaign he contributed to for Intel featuring Tom Brady.He also discusses the power of feedback, learning from mistakes, and leadership for personal and professional growth.Along with Gosha Khuchua, Alex hosts the 30 Minutes CMO podcast, where he talks with marketing and advertising experts.

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Today we’re joined by Prathamesh Dembla, the Head of Growth at Licious. Prior to Licious, Prathamesh was Head of Digital Marketing at Milk Basket. In this episode, Prathamesh talks about the positive effects of both lockdowns, working from home and one key skill that has benefited reliable professionals during these challenging times. He also shares what has helped him develop his business acumen and how his love for teaching makes him a better marketer.Prathamesh discusses various growth hacks he has implemented at Licious and how Branch has helped them with the attribution and channel optimization of these strategies. Prathamesh also stresses how “atomic personalization” helps them with conversion rate optimization.Prathamesh then goes on to share key takeaways from his experience as a co-founder of Infinity Minds, a personal development company for children.In terms of risk-taking, Prathamesh breaks down how he decides which risks to take and how startups can avoid “analysis paralysis” with an execution-first mindset. As Head of Growth at Licious, Prathamesh talks about his biggest challenge during and after a period of hypergrowth amid COVID-19 lockdowns.Prathamesh then finally talks about his leadership style and the power of compounding in business, relationships and health.

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Diego Dzodan, the co-founder and CEO of Facily, joins us in the next episode of How I Grew This podcast. Before starting Facily, Diego worked for Facebook and Instagram as the VP of Latam. He spent ten years at SAP, where he focused on driving growth across countries by strengthening relationships with customers while working with them to innovate and deliver business value.Facily is the leading social commerce marketplace in Brazil. It operates in nine Brazilian cities and has over 12,000 pick-up points. Faci.ly focuses on lower-income segments of the market and tries to offer the best possible prices to its consumers. To achieve that, Facily connects the consumer and the producer and helps with logistics. Facily also asks their customers to form groups to buy at better prices.One of the main priorities Faci.ly has is getting the operations on track to continue to scale and increase the efficiency under which it can deliver orders. The company wants to expand in all major cities across Brazil and test in Mexico and Colombia. Working in the corporate world results in gaining many valuable insights and lessons when starting a business. You encounter all the positive and negative aspects of the business world. It becomes easier to think big when you have seen big companies perform well and you learn how to plan for the long-term. But one of the main lessons that exceed the corporate world is learning to stay close to details and build something different from what the market offers. Leaving a good job and starting a business requires you to be prepared from many angles. First, take your finances into account. Second, having your family's support is crucial. Third, you need to be emotionally ready to take that step.

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In this episode of How I Grew This, Deepak Nair joins Mada Seghete to discuss how banks can drive digital transformation and innovation strategies and deliver a best-in-class digital experience to customers.Deepak is the Experience Transformation Leader at Citizens Bank and is responsible for managing enterprise transformation journeys that produce exceptional customer experience while reducing operational costs. He has twenty-plus years of experience in digital, marketing, CX, communications, and analytics and has been nominated for being one of the most influential industry contributors by the San Francisco Charter of Digital Analytics Association.

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Branding means more than simply creating a logo and placing some ads. As Jeff Bezos said: "Your brand is what other people say about you when you're not in the room". The main question is how to do it successfully.

In this episode, Gessica talks about some of the best practices and channels for building your brand.

Gessica is a computer scientist with a deep passion for marketing and is currently the CMO at Paired, an app that focuses on building deeper connections with your partner.

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In this episode of How I Grew This, Leslie Saltzman joins Mada Seghete to discuss digital and data-driven strategies to drive business development and patient experience in the healthcare industry.

Leslie is the Chief Medical Officer at Ovia Health and a physician leader with expertise in devising and implementing data-driven strategies to improve clinical outcomes, reduce healthcare costs, and identify target patients. She received her D.O. from the Philadelphia College of Osteopathic Medicine and her MBA from NYU Stern School of Business.

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Emre Ertan is the Chief Product Officer at Getir. Emre has previously directed growth at Slice Technologies and Zum. He also co-founded not one but two companies, Mobito and Soru.

Get people to share their referral links on social media, specifically mass social media avenues like timelines posts and groups. The more people share about your product, the higher the chances of their posts being featured (or “going viral”) on Facebook. This strategy takes time, requires an experimental mindset, and may require significant investments.

Focus on nailing your product and service for your customers. If your product and customer service are not flawless, your viral marketing efforts can backfire on your brand.

Try enabling local businesses even if you are not in a niche with a hyperlocal model. Local businesses can provide faster turnaround times and more personalized service to your customer.

Have a “lighthouse customer” (similar to your ICP) who provides a base. From here, you can create a framework for services, products, and experiences for the rest of your customers.

Start your business by thinking comprehensively about the problem you will solve. If you want to start a company, the problem you will solve must be a common issue for a broad audience. If the problem you want to solve is already being solved by another company, you can join forces and solve it as a part of a team.

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In this episode of How I Grew This, Anthony Scarpaci joins Mada Seghete to discuss the differences between attribution and incrementality when measuring marketing performance, "business significance" versus statistical significance, and the importance of testing in the growth context.

Anthony is the VP of Growth at Acorns. He has been in growth and performance marketing for over ten years, driving efficient growth for businesses across telecom, financial services, food, and travel industries.

Before joining Acorns, Anthony held various marketing roles at companies like NerdWallet, Rustic Pathways, PURE Group of Insurance Companies, Blue Apron, Betterment, and Dish Network.

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Yoann Pavy is a growth marketing leader, passionate about disruptive businesses, growth marketing, and culture. He is the CMO of Nude, a UK-based FinTech app that helps first-time buyers save for their deposits faster.

Yoann and his team are working on designing growth features within the app that would be useful to the end user and bring more first-time buyers. As a result, they have developed three growth features. One is called ‘Team Up’, where couples or friends can view each other's lifetime ISA balance, see their time-until-you-buy combined, and get double the government bonus. Another one is the ‘Nude Giveaway’, which is a lottery-type feature, and the third one is ‘Gift Time’, a new unique feature on the market that allows a customer to share a payment link to their friends and family to contribute to their Nude Lifetime ISA.

Yoann also talks about what paid channels they use, how to create a balanced mix of social advertising, some of his career ups and downs, and bits of advice for mobile marketing enthusiasts.

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In this episode of How I Grew This, Mickey Noworyta joins Mada Seghete to share his approach to driving product growth, testing new product features, and the difference between attribution and incrementality.

Mickey is the Senior Product Manager at Expedia Group, where he and his team focus on exploring performance marketing ideas. While Mickey is a seasoned Product Manager, he has also worked as a drilling engineer for the oil and gas industry, a researcher, and a data engineer and developer.

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In this episode of How I Grew This, Jonathan Reich joins Mada Seghete to discuss how ZEDGE builds innovative marketplaces and games around digital content, the company's growth strategy, and what it takes to set up a winning mindset for your team.

With over twenty years of experience in sales, marketing, business development, and financial and commercial operations, Jonathan is a creative and strategic thinker with a tremendous portfolio of scaling hi-tech, telecom, and media ventures.

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Artificial Intelligence has become a game-changer for businesses and has opened new growth perspectives and possibilities. Today, customer success equals business success, so companies try leveraging AI features to deliver the best-in-class customer experience – for this, they need conversational AI.

In this episode of How I Grew This, Miguel Navarro joins Mada Seghete to define conversational AI, discuss how it differs from classic chatbots, and the functional benefits of conversational AI for businesses.

Miguel is currently SVP of Business Technology Executive at KeyBank, focusing on conversational AI enterprise delivery. He also has a plethora of experience building and growing mobile apps, voice platforms, chatbots, digital assistance, and more.

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Jean-Sebastien Laverge, the Chief Growth Officer at Tilting Point, joins us in the next episode of How I Grew This podcast. As a CGO, JS oversees more than forty game titles. Before Tilting Point, he worked for twelve years at Gameloft, where he helped generate significant annual revenues by developing retention and monetization strategies.

Tilting Point is a leading award-winning free-to-play games publisher that empowers independent developers to accelerate their growth. It started as a premium game publisher then shifted to the freemium model. The team has now built a new model called progressive publishing. Some of the company's most successful games include Star Trek Timelines, Warhammer: Chaos & Conquest, and SpongeBob: Krusty Cook-Off.

Tilting Point approaches growth in three directions. Firstly, paid growth, which is about user acquisition. Secondly, organic growth includes ASO, distribution platform optimization, IP integration, and marketing buzz. And lastly, monetization growth improves the user's LTV. Some of the most impactful paid channels remain Facebook and Google. When you synchronize the three axes you can unlock maximum growth for your game.

According to JS, to engage and bring people back into the game, you can advertise specific offers or push notifications and emails. If you want to start in the gaming industry, you need to be passionate about it, be analytical, and understand data and statistics. If you are a leader in the gaming industry, be transparent and find good talent to help and support you.

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In this episode of How I Grew This, Heather Lind joins Mada Seghete to discuss what it takes to become a great product manager and leader, how a mobile app impacts business growth, and how to measure the success of your app and features.

Heather is currently the Director of Product, Mobile App at TechStyle Fashion Group, leading the product team for the company’s trendsetting mobile applications. She has been operating in product and technology for eleven years, and her unique career trajectory includes working at every stage of the product life cycle.

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Russell Stopford has led digital initiatives across everything from film to sports. He took his passions for the arts as well as his curiosity for emerging technologies and combined them to develop a powerful intersection between storytelling and digital product management. As both an award-winning documentary filmmaker and builder of mobile apps over the past decade, Russell is driven by a pursuit for perfection.

As the sports industry transformed into an entertainment opportunity, Russell found himself highly sought after for his knack for weaving together brand stories and the end-user experience for the modern-day consumer. He’s currently producing a film series around the 50th anniversary of Paris Saint-Germain while in parallel working to bring a first of its kind sports app that could revolutionize its category.

All this and more on this episode of How I Grew This.

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Today we’re joined by Brian Witlin, CEO of Yummly. Brian’s life has been dedicated to building and scaling consumer-focused startups and commercially successful teams over several years. In this episode, Brian shares his experiences of building and scaling Yummly and other companies along with his core message of living a well-rounded life, which is especially useful for founders in the early stages of their career.

Yummly is a recipe discovery platform with a mission of helping people become the best version of themselves whilst achieving their goals in the kitchen. In the episode, Brian talks about how Yummly moved from conception to its current state by empowering its consumers and taking risks.

In the episode, Brian describes how cooking went from being a way of sustenance to a form of healthy living throughout the pandemic.

Brian also talks about the importance of relevant lifecycle messaging and how Yummly leveraged this to shift from an acquisition-focused to a retention-oriented growth strategy.

In the episode, Brian shares how user-centered design and design thinking sparked his curiosity and has helped him start several new businesses. He also talks about his passion for helping set other entrepreneurs up for success.

Brian also explores why recipe and food hardware startups struggle to attract investors and wind up early. Finally, Brian also shares his advice for startup founders on separating their identity from their work and avoiding burnout.

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Ron Schneidermann is the CEO of Alltrails, where he spent the past six years helping grow the company, which is now one of the top five health and fitness apps in the Apple App Store and Google Play Store. Before joining Alltrails, Ron led growth teams at Yelp and co-founded Liftopia, the global leader of ski lift ticket bookings.

Ron shares that the two most important things for any company are momentum and culture. If you lose either of them, they are impossible to rebuild. Have belief in your business model and look at the advantages in context. When you cannot control certain aspects of the funnel, let full-funnel growth (across all stages) be the central driver of your business.

If your app is “content-centered,” your data sets hold the power to convert and retain users. First, focus on improving the quality of data you can provide to your audience. Don’t get attached to results because any growth experiment can fail. Instead, focus on learning from successful and failed experiments. Find and monitor feedback loops based on what your users respond to. The key to growth is to keep adapting as your audience adapts because they are the chief driver of your business growth.

Re-engagement via push notification may put you at risk of annoying your customers. People may forget that they have the app installed, so it’s always better to focus on outside-the-app strategies such as SEO, personalized content, and reminders via emails to drive re-engagement through deep links into the app.

Try not to depend on one platform because it can make a huge dent in your growth charts if the platform changes. Try to own your channels of growth as much as possible.

Daily and sometimes even weekly metrics may be distracting. Monthly metrics provide a more accurate view of your audience’s changing consumption habits and are a healthier way to monitor growth.

Ron shares that to maintain culture momentum during growth, your company’s senior leadership has to be the culture vanguard and train the rest of the leadership across the org. This becomes easier if people in your organization have a personal connection to your mission and stay longer.

Ron’s final advice: be honest with yourself when making important decisions because you will be proud of the practical decisions you make and reactionary paths you avoid after you retire. Having a personal set of core values helps identify opportunities and enjoy the process of executing them.

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Andrew Brinkman, the VP of Product at Bonusly, joins Mada Seghete in this episode of How I Grew This. Andrew has over fourteen years of experience building product teams that drive outcomes from Sling TV, Hudl, PenLink, and IBM. He has a proven track record of building and leading high-performing products that customers love.

In this episode, Mada and Andrew discuss how to validate customer desirability, leveraging existing organic demand to drive expansion, and how to build a company culture that inspires more dialogue, collaboration, and transparency.

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In this episode of How I Grew This, Mada is joined by Katherine Kelly, VP of Higher Education Marketing at Handshake, to discuss how Handshake leverages mobile growth opportunities in higher education and the job market.

Katherine started her career working in higher education and moved over to tech. She was an associate producer at ESPN, an Instructor of Design History, and a Research Assistant at The Victoria and Albert Museum. Katherine was also an Editor, Writer, and Host of her web series, ‘Just the Tips’.

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Ben Okkenga is the Senior Product Manager at RTL2, a TV network from Germany. Ben has spent the last ten years building growth in various departments. Currently, he is responsible for RTL2 projects and products, like the gaming website, mobile apps, and Smart TV applications.

In this episode of How I Grew This, Ben talks about how to attract, engage, and retain users on your app, the product that brought RTL2 Connect the Smart TV Award, and how to succeed as a product manager.

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Yoann Pavy is a growth marketing leader, passionate about disruptive businesses, growth marketing, and culture. He is the CMO of Nude, a UK-based FinTech app that helps first-time buyers save for their deposits faster.

Yoann and his team are working on designing growth features within the app that would be useful to the end user and bring more first-time buyers. As a result, they have developed three growth features. One is called ‘Team Up’, where couples or friends can view each other's lifetime ISA balance, see their time-until-you-buy combined, and get double the government bonus. Another one is the ‘Nude Giveaway’, which is a lottery-type feature, and the third one is ‘Gift Time’, a new unique feature on the market that allows a customer to share a payment link to their friends and family to contribute to their Nude Lifetime ISA.

Yoann also talks about what paid channels they use, how to create a balanced mix of social advertising, some of his career ups and downs, and bits of advice for mobile marketing enthusiasts.

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Tomas Warden joins us today from Telstra, where he has spent the past thirteen years in various roles. Currently, he is the Principal of Digital Engagement and Experience, responsible for driving the E2E digital experience strategy across Telstra's digital sales and service channels.

Telstra is Australia's leading telecommunications and information services company. In this episode, Tomas shares insights from his career, mobile growth strategies, and how his team drives growth through the company's app.

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Branding means more than simply creating a logo and placing some ads. As Jeff Bezos said: "Your brand is what other people say about you when you're not in the room". The main question is how to do it successfully.

In this episode, Gessica talks about some of the best practices and channels for building your brand.

Gessica is a computer scientist with a deep passion for marketing and is currently the CMO at Paired, an app that focuses on building deeper connections with your partner.

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Lisa Kennelly has been the CMO at Fishbrain for over three years and oversees marketing operations, strategy, and vision. Since the fall of 2020, Lisa has been responsible for growing and managing Fishbrain’s eCommerce marketplace. Outside of Fishbrain, Lisa is an advisor and mentor of multiple early-stage founders and startups.

Fishbrain is a mobile app and online platform with map-based tools, fishing forecasts, social networking features, and recommendations on fishing gear. Fishing is the most popular hobby in the world… and is huge in the US, Fishbrain’s biggest market.

During the pandemic, Fishbrain was a beneficiary of other businesses and sports shutting down and also from becoming the primary online retailer focused on a variety of fishing gear. Riding this wave, Fishbrain has grown to over 13 million users.

Lisa led Fishbrain’s marketing expansion beyond their (mostly) paid advertising campaigns. Fishbrain’s social network feature attracts new users and contributes to their user retention. Fishbrain grows through SEO, word of mouth, influencers and even offline marketing (billboards, radio ads, etc) in some southern US states that have a thriving culture of anglers.

Sometimes, all that is required to stand out in the market is observing a pattern and disrupting it with a bold design decision. At Clue, a female reproductive health app, Lisa and her team disrupted the ongoing pattern of having a pink-themed female health tracker app. This bold design decision contributed “big time” to their growth.

If you are working with influencers, focus on micro-influencers because they are more approachable and have a more dedicated fan base. Nail your product benefits, product positioning, and its messaging. Be rigid about how influencers can use them and how they must not use them.

If you are in a newer, less-saturated niche, SEO is a great channel because it’s easier to find content gaps in the niche and fill it with high-quality content.

Lisa shares that to increase your premium subscriptions: make your pro membership content truly valuable and meant for the regular, high-frequency user - not just the occasional user. Split testing can be used to avoid making decisions. Sometimes, you just have to believe in your ideas and execute them because non-determinant results of A/B testing can be paralyzing.

Lisa also shares management lessons for CMO’s: empathy, honesty, vulnerability, and direct feedback help connect with employees. Sometimes, simply giving your employees a kind ear to vent can do the trick. Consuming leadership content has also helped Lisa in her quest of becoming a great CMO.

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Caitlin Roman brings her collective experiences in consulting at McKinsey and Product at LinkedIn & Medium to the world of sports news at The Athletic. Having come up in these subscription powerhouses, Caitlin has a potent combination of high-level business strategy experience along with the tactical ability to work side by side with her teams to execute. All of these elements were crucial for a subscription business like the Athletic during a tumultuous 2020 in sports.

Caitlin and her team released a number of initiatives during this time including different content formats like short format commentary and breaking news, and pricing strategies to keep users tuning in even when sports weren’t in play.

If there’s a word we would use to describe Caitlin it would be resilient! Far before she was leading her team through the bumps of the pandemic, she had two keystone experiences that she shared on the show that shaped her.

The first is her passion for media at a young age. Working as a newspaper editor in both high school and college, Caitlin sought out the challenge of the daily deadline for her daily newspaper. She talks about the late nights and stress but attributes this as the reason why she loves working in the trenches with her teams today, drawing similarities to product management.

Before Caitlin found her way to LinkedIn, she lived and worked in Ethiopia as a part of a Gates Foundation initiative in agriculture. During a solo trip in a gorge in Kenya, she fell and broke her back and had to self-rescue. After this grueling experience she recovered, but Caitlin didn’t only not fly home but continued her work at the time setting up microfinance systems for farmers.

To hear more about Caitlin’s amazing story about how she found her way into the product in subscription powerhouses, how she thinks about leading her teams, and her adventures in Ethiopia, take a listen to this episode of How I Grew This.

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As marketers, we all hope that our efforts will transform a brand and have it become the talk of the town. Our next guest, Brandon Rhoten, has been able to do just this at several of the brands he has transformed.

Brandon has worked at Wendy's, Papa John's and Potbelly and although his approach has differed with each challenge the results have been the same: transformational change. We learn that a company looking to adapt and evolve doesn’t need to hop on the hottest trend; it needs to isolate its market problem and find a solution that aligns with its brand’s positioning. In the case of Papa John's, it was moving their advertising to digital channels from traditional ones. For Wendy's, it was reasserting its voice with clever and funny ads on social platforms like Twitter to engage with a younger audience.

In this episode, Brandon shares exactly how he approached evolving the marketing strategies at each of these companies to adapt to the times and ultimately get incredible results. Hear this and how they hired comedians for Wendy's Twitter account, why PotBelly hired former professional football player Peyton Manning and why Brandon studies the financial news as much as anything else, all on this episode of How I Grew This.

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In this episode of How I Grew This podcast, Kar Paramasivam talks about the growth strategy at Blue Apron, a direct-to-consumer, chef-designed meal kit company.

Starting his career as a banker, Kar shifted his focus to startups, where he got his first opportunity to lead a growth team at Shipt.

From this point, Kar made his way through companies like Spacious.com (acquired by WeWork), Nutrafol, and CUUP, to his current role as a VP of Growth at Blue Apron.

Kar shares some successful campaigns and approaches his team adopted to leverage Blue Apron's app and increase user retention and engagement.

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The Covid-19 pandemic pushed the healthcare industry to its limits, but it also led to new opportunities in terms of accelerating digital transformation. In this episode, we discuss the growth of digital transformation in healthcare with Tracey Weber, SVP of Digital Products, UX and Operations at CVS Health.

Tracey joins us with over twenty-five years of experience in leadership roles across multiple consumer industries and extensive digital operations. Before joining CVS Health, Tracey was the General Manager of Marketplace and Digital Ecosystems at IBM, the President and COO of Gilt Group, and held several other leadership positions at companies like CitiBank, Travelocity, and Barnes & Noble.

Today, Tracey shares some of the newest trends companies adopt to fulfill the rising consumer expectations for digital healthcare experiences.

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Today we talk with someone who has seen the very beginnings of mobile and has helped some of the world’s biggest brands learn how to adapt and innovate by going mobile. Our guest is Matt Hudson. From the early days of mobile at just twenty-one, he helped Rock Fish build their mobile app and strategy, and he’s gone on to the same for Sam’s Club, Charles Schwab, and now Belk.

Matt shares several campaigns that drove an incredible amount of growth, like the “App Attack” campaign. To drive downloads to the app, they had stores compete to see who could drive the most downloads, and they ended up driving 1.5 million total downloads through that campaign.

Hear this and how Matt was featured in the Washington Post by proposing to his wife via Words With Friends, how he got started in mobile, and why he believes there’s still so much opportunity for growth and more all on this episode of How I Grew This.

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As people's reliance on technology grows every year, many travelers believe a positive digital experience is the number one criterion when choosing an airline. So airlines try to meet the latest technological demands to remain competitive and grow their business.

To better understand the most recent digital trends in the airline industry, we invited Kevin Bowling, Senior Director of Digital Experience at Hawaiian Airlines. Leading the digital experience technology team, Kevin is responsible for mission-critical customer-facing products, including HawaiianAirlines.com and iOS and Android apps.

Today, Kevin shares Hawaiian Airlines' approach to digital innovation to better engage and retain different types of travelers.

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The days of unsaturated channels and growth hacking, as we used to know it is over. Our guest today, Bharat Bhatia, dives deep into new strategies and the understanding of the product that has helped him achieve continued growth. Bharat comes from the gaming industry, an industry that he explains has one of the tightest bonds between product and marketing. He shares how he and his team approach that integration through in-app growth channels.

In addition, with today’s growth channels like Facebook and Google ads more saturated and restricted, he breaks down how he has approached growth, especially when reaching the tipping point of scaling beyond existing audiences.

Hear more about how Junglee Games grew through COVID, how he has managed to take better care of his physical health, and the most important and unexpected lesson he learned at business school, all on this episode of How I grew this.

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Travis Trembath, Vice President, Fan Engagement at PGA TOUR, joins us in this episode of How I Grew This podcast. The PGA TOUR is the premier sanctioning and organizing body for men's professional golf, representing the best players in the world.

Currently, Travis serves as the voice of the fan for the PGA TOUR and is passionate about building great teams and positively impacting people.

Today, Travis shares some insight on the PGA TOUR’s strategy for acquiring and engaging fans, delivering the right content on the right platform for different types of fans, and advice on how to become an engagement, insights, and marketing leader.

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Andy Rebhun is someone you just get excited to talk to. He’s an extrovert with opinions and vision. He is an accomplished Marketing Executive, who has delivered first-to-market products and profitable growth for billion-dollar brands across Fortune 50 companies like the McDonalds Corporation and Ford Motor Company.

He is currently Vice President of Digital at El Pollo Loco, where he is responsible for CRM, E-Commerce, off premise delivery, loyalty program, and social media. Andy holds a Bachelor of Arts degree from the University of Wisconsin Madison and an MBA from Kellogg School of Management.

In this episode, Andy dives into (1) how he got tapped to manage marketing for an 800+ restaurant market before 30 yrs old, (2) how he took the McDonald’s app from 0 to 5M users, (3) how he navigated COVID to triple digital sales at El Pollo Loco, (4) along the lessons he learned along the way.

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Lynn Blashford, CMO of White Castle, has risen the ranks during her 10 years at the company. White Castle, known for pioneering the fast food industry, turns 100 years old in 2021 and operates with a long term vision which runs counter to today’s hypergrowth and short-term gains environment. Maybe unsurprisingly, this mindset has allowed them to weather the storm of 2020 both by taking care of their employees as well as how they’ve strategically diversified the business.

White Castle was one of the first non-pizza companies to roll out online ordering and was the first fast food chain to adopt the vegan Impossible Slyder in the nation.

Beyond just the bottom line, Lynn spoke about how the private nature of the company allows them to take care of their people and the communities they serve. One of the beautiful stories she shares is how healthcare workers could eat for free when the pandemic lockdowns began.

Hear more about how White Castle has adapted to the many challenges of 2020, Lynn’s advice for her younger self, and of course, Lynn’s behind-the-scenes story of how the film “Harold and Kumar Go to White Castle” came to be, all on this episode of How I grew this.

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Today, most SaaS companies were started in the last few years or at the beginning of Web 2.0. Our guest Rick Stollmeyer, Co-Founder and current Executive Chairman of Mindbody, however, saw an opportunity back in 2001, when he started the company out of his garage.

In March, Mindbody saw 90% of their appointments disappear through the platform, which led the team to innovate and drive towards a virtual fitness platform. Fast forward to today, and they see this as their most significant growth opportunity.

Hear more on Rick’s story, including his leadership training in the Navy, the lesson he learned when his former boss refused to give him equity, his transition to Executive Chairman, and so much more on this episode of How I Grew This. Listen now on Apple Podcasts, Spotify, Google Podcasts, Stitcher, and more.

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Our guest today, Siddarth Jena, has learned a lot about growth running the largest platform for fans of India’s most popular sport, Cricket. Siddarth came into Cricket.com at a time when they had to scale their marketing efforts from 0 to 100, he shares how they tested Google, Facebook, affiliates, and many other growth channels to capture the market. They were able to rapidly test and then scaled their growth channels to drive 5 million installs in just 4 months.

Hear more on Siddarth’s story including his love for travel, how he and his team adapted marketing during COVID, how to deploy empathy in your marketing efforts and so much more in this episode of How I Grew This. Listen now on Apple Podcasts, Spotify, Google Podcasts, Stitcher, and more.

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In today's episode, Alex McNamara shares his unique approach to solving client problems and delivering growth for brands. Alex is the Head of Growth Marketing at Cruise, leading the charge for Cruise's first customers. Before joining Cruise, he was the Director of Growth at iProspect, with responsibility for the overall direction of pitch strategy, media planning, and activation.

Alex shares how he and his team are building Cruise's marketing strategy and details the campaign he contributed to for Intel featuring Tom Brady.

He also discusses the power of feedback, learning from mistakes, and leadership for personal and professional growth. Along with Gosha Khuchua, Alex hosts the 30 Minutes CMO podcast, where he talks with marketing and advertising experts.

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Today’s guest, Chetana Deorah, talks about the role of design to drive business outcomes for some of the top companies in the world. Growing up in the hustle and bustle of Mumbai, Chetana’s curiosity and rebelliousness led her to dabble in the life sciences before finding her calling in UX design.

She’s taken her success and translated it into not only hockey stick growth for profit-motivated companies but also inspiring the next generation of designers from under-resourced communities in the Bay Area through the Inneract Project.

In her own words, the role of a designer is to ask not the what or the how, but the why. In a time where mobile and technology platforms are pushing to A/B test, fail fast, and use analytics to adapt to our new world, Chetana reminds us that oftentimes the sole goal of creating growth may be limiting. She reminds us we must start with why.

Hear more about Chetana’s incredible story of how one becomes a design leader, the reason why she believes Netflix stays so adaptable (her answer will stay with you), as well as some of her own questions around what the future looks like in education, on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Some people stop after creating their first successful company, but today’s guest, Sachin Bhatia, has created three products and companies that have flourished. Sachin shares how he got his parents' entrepreneurial spirit by selling water and other items as a child. He started his first company, MakeMyTrip, in 2000, and while they had a successful launch due to word of mouth, they weren’t able to keep up with demand. He learned his lesson, on the launch of his second company, TrulyMadly, they had the campaign to allow people to date not based on creed or religion in India which picked up a lot of press and was very successful. He then shares the story of how he and his Co-Founder teamed up again to build Bulbul, a video-based shopping app.

More on Sachin’s story, including how his marketing campaign where MakeMyTrip asked for a second chance, his strategy for breaking down his campaigns, and more on this episode of How I Grew This. Listen now on Apple Podcasts, Spotify, and anywhere you find your podcasts.

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As product leaders, you might be looking at road maps for 1-3 years from now, but our next guest is someone who seeks a challenge that takes a decade to solve. Loni Stark is the Senior Director of Strategy and Product at Adobe; fittingly, she works for Adobe; she is both a technical product leader and a creative artist with hobbies like a painting. She was inspired by her mother, who was the only woman in her job and pursued engineering, eventually landing at Stanford, where she focused on product management.

At Stanford and in her early work, she learned how many critical components there are to a product's success, like the right partners, vendors, timing, and market need. She discusses the bittersweet challenge of solving long term problems, and she dives into how switching to the cloud was one of those challenges for Adobe and how they came out successfully.

More on Loni's story, including how she made fake product one-pagers to get advice from other product managers, how she's trying to make enterprise onboarding as easy as consumer products, and more on this episode of How I Grew This. Listen now on Apple Podcasts, Spotify, Google Podcast, Stitcher, and more.

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Grant Ingersoll, Chief Technology Officer of Wikimedia, joined us on the podcast this week to discuss his experience navigating his own career through identity and knowledge equity. He shares the path that led him to his current role and why he chose to take a bet on himself and start his own company.

More on Grant’s story, including his beliefs that people’s views of themselves can be blockers for their own personal growth, why he is constantly reinventing himself as a founder, and Wikimedia’s roadmap to make their knowledge base reflect the global community, are shared in this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Today’s guest is Stuart Jones, the Head of Product at ITV Hub, an on demand streaming service in the UK. Stuart discusses how the pandemic has affected the television industry in many ways, specifically in the lack of available content along with the call for changes to their subscription model.

More on Stuart’s story, including his early start as an airplane engineer apprentice, how his experience in various sectors brought him to TV, and his take on changing viewer habits in light of the pandemic are shared on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Martijn Lancee is the Senior Manager for Mobile Growth and Business Strategy on LinkedIn, where he has grown as a product leader over the past three years. Before LinkedIn, Martijn spent eight years at Google, where he was responsible for developing and implementing Google's app distribution strategy focused on preloads and pre-installs.

Working on mobile growth preloads as a strategy, Martijn advises developers to launch a test with Digital Turbine and ironSource to understand how preloads could work for them. The challenging part is that you have to build that trust in time.

Converting desktop and web users to start using your app offers more engagement and monetization. To convert users, you should constantly make effective app banners and let your users know about the benefits of using the app.

You need to drive member value when launching a new feature or app. LinkedIn puts a lot of effort into ensuring that the platform is valuable to everyone with a job or looking for a job.

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Tech professionals, especially those who work in product, are not necessarily the folks who first come to mind when discussing the topic of creativity. However, there is a shifting viewpoint that argues a healthy level of creativity and optimism is essential to these functions due to the responsibility of bringing technological advancements and game-changing content to a global audience.

Michael Sippey, Chief Product Officer at Medium, joins the podcast to discuss his ideas regarding the inherent optimism required when creating something to share with the world, whether it’s a new app, a blog article and beyond.

More on Michael’s story including his early experience running product at Twitter, the mistake he’s repeatedly made in his career that finally changed his perspective, and why he says product managers should never write an unordered list, are featured on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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When it comes to your career, taking the road less traveled will often serve you well. Knowing exactly what you’re passionate about, what you’re naturally good at and what you want to accomplish on your career path are essential components needed to live a life of intent.

Today’s guest is Ana Guillen, the Senior Director of Marketing at TuneIn. She has been intentional about growing her career ever since her first job working at a local music store at 13 years old and utilizes this intent in all aspects of both her personal and professional life.

Take a listen to hear more about Ana’s experience working for one of the industry’s leading record labels, her strategy for crafting intentional marketing campaigns that engage valuable lifetime users, and how she finally learned to trust her instincts. Hear all these stories and more on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Surendra Bashani, Senior Director of Product Management at Best Buy, joins us in the next episode of How I Grew This podcast.

Surendra describes his role at Best Buy, where he focuses on various programs to see how customers behave and improve their customer experience. To measure the success of the programs, the team checks the metrics from adoption to increase engagement. They also measure customer feedback through CSAT surveys, customer satisfaction surveys, NPS, and store associates’ feedback and experiences.

Growing a business depends on the company, the product's life cycle, and the problems you can solve. There are two parts to grow, marketing and creating value for customers.

Furthermore, Surendra talks about the impact of mobile technology on business growth. Three main elements drive the adoption of AR and VR. Firstly, the speed and power of hardware and AI on smartphones. Secondly, faster data. Thirdly, customers' interest in the metaverse and emerging gaming experience.

Finally, Surendra gives valuable advice for people who want to become successful product managers and leaders. If you also want to become a top product leader, listen to this episode of How I Grew This podcast.

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Jean-Sebastien Laverge, the Chief Growth Officer at Tilting Point, joins us in the next episode of How I Grew This podcast. As a CGO, JS oversees more than forty game titles. Before Tilting Point, he worked for twelve years at Gameloft, where he helped generate significant annual revenues by developing retention and monetization strategies.

Tilting Point is a leading award-winning free-to-play games publisher that empowers independent developers to accelerate their growth. It started as a premium game publisher then shifted to the freemium model. The team has now built a new model called progressive publishing. Some of the company's most successful games include Star Trek Timelines, Warhammer: Chaos & Conquest, and SpongeBob: Krusty Cook-Off.

Tilting Point approaches growth in three directions. Firstly, paid growth, which is about user acquisition. Secondly, organic growth includes ASO, distribution platform optimization, IP integration, and marketing buzz. And lastly, monetization growth improves the user's LTV. Some of the most impactful paid channels remain Facebook and Google. When you synchronize the three axes you can unlock maximum growth for your game.

According to JS, to engage and bring people back into the game, you can advertise specific offers or push notifications and emails. If you want to start in the gaming industry, you need to be passionate about it, be analytical, and understand data and statistics. If you are a leader in the gaming industry, be transparent and find good talent to help and support you.

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Diego Dzodan, the co-founder and CEO of Facily, joins us in the next episode of How I Grew This podcast. Before starting Facily, Diego worked for Facebook and Instagram as the VP of Latam. He spent ten years at SAP, where he focused on driving growth across countries by strengthening relationships with customers while working with them to innovate and deliver business value. Facily is the leading social commerce marketplace in Brazil. It operates in nine Brazilian cities and has over 12,000 pick-up points. Faci.ly focuses on lower-income segments of the market and tries to offer the best possible prices to its consumers. To achieve that, Facily connects the consumer and the producer and helps with logistics. Facily also asks their customers to form groups to buy at better prices.

One of the main priorities Faci.ly has is getting the operations on track to continue to scale and increase the efficiency under which it can deliver orders. The company wants to expand in all major cities across Brazil and test in Mexico and Colombia. Working in the corporate world results in gaining many valuable insights and lessons when starting a business. You encounter all the positive and negative aspects of the business world. It becomes easier to think big when you have seen big companies perform well and you learn how to plan for the long-term. But one of the main lessons that exceed the corporate world is learning to stay close to details and build something different from what the market offers.

Leaving a good job and starting a business requires you to be prepared from many angles. First, take your finances into account. Second, having your family's support is crucial. Third, you need to be emotionally ready to take that step.

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The pandemic has certainly brought about many changes to the world - one of them being how companies do business. Since the onset, marketers from various industries have been working to figure out how to stay relevant and continue to appeal to consumers when priorities and advertising systems are constantly evolving.

Today’s guest is Jason Wilson, Overstock.com’s Director of Marketing. He shares how he’s led his digital marketing team to success in a time when consumer spending habits have been drastically altered.

More on Jason’s story, including how he effectively grew a campaign 44% without having to increase his budget, his take on the four new pillars of digital marketing, and how Overstock.com was uniquely positioned to survive the economic downturn of the pandemic, are featured on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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In the age of increasing levels of automation, it’s easy to get bogged down with the desire to automate as much as possible. However, this isn’t always in the best interest of your product’s users.

Chris Yu has worked in various fields, from venture capital to gaming, before landing at Microsoft-acquired productivity app, MileIQ. Chris shares his perspective on the importance of giving your users choice, the ability to trade off product decisions based on a north star metric, and his stance on how mobile has quickly surpassed the web experience. Hear these stories and more on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher, and more.

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What can be gleaned from the stories at the geographic and technological edge between the US and China? As a Bay Area native, how did a journey back to China lead to strategic growth for American companies like LinkedIn and Tesla who hadn’t yet unlocked the Chinese market?

Hear about the way Pinterest grew pre-IPO, how Linus is leading his team with compassion at Coinbase, and how his appearance on a Chinese dating show became a user acquisition strategy. Hear all this and more on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher, and more.

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How do you achieve growth when the system is full of obstacles? With today’s guest, Lomit Patel, we talk about choosing to take decisive action towards your goals whether that’s in your own career or with your product. From working his way up the ladder to his dream job to having the foresight to push for utilizing AI at a time when it was still very new, Lomit has proved to be a catalyst for immense growth.

More on Lomit’s story on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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How does someone with a passion for cooking end up leading a team driving business-critical decisions? What does it take to teach yourself how to code then apply that to how you are able to help a company grow?

This story, how she learned to tell stories with data at Visa, the 2x2 matrix thinking model, and when to make a career jump into (or out of) the startup world is featured on this episode of How I Grew This with Farah Abuzeid of Depop.

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What does it take to recreate the organic growth of the largest online delivery grocery in the US in a new market like Mexico? How do you define growth when new markets take time to mature and show actual business outcomes? Our next guest, Adithi Sampath, has worked across a variety of industries building products in gaming, insurance, and now is forging the online grocery experience for Walmart Grocery Mexico.

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Aim big. This theme, along with successful cross-collaboration, aligning with strong mentors, and leading by example, seems to be common in many growth stories. How does the theme of family fit in? Manoj Tolety shares what he’s learned from becoming a parent and how human behavior, a dash of luck, and hard work drives both personal and professional growth.

This, traveling the world every 6 months for eBay, increasing his app budget by 3x, and more are featured on this episode of How I Grew This with Manoj Tolety of StubHub. Listen now on Apple Podcast, Spotify, Google Podcasts, and Stitcher!

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What does it take to build a leading Peer-to-Peer car-sharing company when the market is exploding with new competitors? How do you continue to drive growth after your company gets acquired? This, the stories of learning from failure, recruiting his first users one by one, and the decisions he made that ensured the product remained a market leader, are in our third episode of “How I Grew This” with Vincent Saint-Martin of OuiCar.

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What does it take to bring an iconic brand and experience to digital? What makes the Philz app one of the most loved and used apps in the industry and how do you take the specific vision of a founder and transform into an on par digital experience? That and stories of success, failure, the invention of the mobile boarding pass and how Philz ended up on HBO’s Silicon Valley are featured in our first episode of “How I Grew This” with Francisca Hawkins of Philz Coffee.

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Some get to join a company that redefines an industry once in their life. Sheila has done it twice. As Dropbox’s first marketing hire, she led the transition from a consumer-facing product to one with an enterprise focus. Now at Opendoor, she is redefining a 100+ year-old industry and revolutionizing the way real estate is bought and sold.

This, stories of doubling market share for Opendoor in 3 months, and how brands should approach marketing and caring for customers during a pandemic, are featured in our podcast episode with Sheila Vashee of Opendoor. Listen and subscribe on Apple/Google Podcasts, Spotify, Stitcher, and YouTube!

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Emre Ertan is the Chief Product Officer at Getir. Emre has previously directed growth at Slice Technologies and Zum. He also co-founded not one but two companies, Mobito and Soru.

Get people to share their referral links on social media, specifically mass social media avenues like timelines posts and groups. The more people share about your product, the higher the chances of their posts being featured (or “going viral”) on Facebook. This strategy takes time, requires an experimental mindset, and may require significant investments.

Focus on nailing your product and service for your customers. If your product and customer service are not flawless, your viral marketing efforts can backfire on your brand.

Try enabling local businesses even if you are not in a niche with a hyperlocal model. Local businesses can provide faster turnaround times and more personalized service to your customer.

Have a “lighthouse customer” (similar to your ICP) who provides a base. From here, you can create a framework for services, products, and experiences for the rest of your customers.

Start your business by thinking comprehensively about the problem you will solve. If you want to start a company, the problem you will solve must be a common issue for a broad audience. If the problem you want to solve is already being solved by another company, you can join forces and solve it as a part of a team.

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Greg Shelly is the VP of Enterprise Digital Marketing at Canadian Tire. Greg is, admittedly, obsessed with attribution and performance, and he cares about organizations needing to understand how their investments are driving customer outcomes. Before joining Canadian Tire, Greg led the business insights and marketing analytics organization at McDonald's and spent eight years at Dell in e-commerce and digital marketing.

Being in sales and on the front lines of business lets you truly understand the customer’s perspective. It is a sensible, logical start to a career in digital marketing. People who can hack together data-driven solutions can help companies understand their customers in a concrete way that gives them confidence in their marketing decisions. Pushing your comfort zone in your career is necessary to challenge yourself. After a few years, you will start appreciating those struggles for helping you grow professionally and at a personal level.

A loyalty program sets the foundation of digital growth by helping companies collect data to better understand their customers. The customer ceases to be a mystery when you have data to understand them.

Without a mobile-first approach, you cannot build a close relationship with your customer on a web browser. Being on someone’s phone means you have created value in their lives, and you have to make efforts to stay installed on their phones.

Action-ready, non-siloed data is the key to better digital marketing regardless of the business use case. Having the right people, the right data, and the right tech makes business growth possible through digital marketing.

Personalization is about being customer-centric and talking about the things that matter to them.

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Carman Wenkoff is the EVP & Chief Information Officer at Dollar General. In this role, Carman has led the company’s digital transformation, implementing technology advancements to enhance the brick-and-mortar retailer’s offerings and elevate the overall customer experience.

Throughout Carman’s career—from working in construction to practicing law, founding a tech company and now as the CIO of a major retailer—he has always addressed challenges head-on. In this episode, Carman shares the secrets to successfully leading a company through digital transformation, and explores how staying true to his purpose and focusing on making a difference in people’s lives have been the most important driving factors behind his success.

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Patricia Martorana is the Senior Product Manager, Mobile Growth at The New York Times. Over the past four years, Patricia has grown extensively as a Product Manager. She led the cross-functional team in developing The New York Times subscription footprint and designed the customer journey within the news, cooking, and game sections. She previously had worked in marketing and editorial roles at companies such as the New Yorker and ESPN.

Let your existing customers - who are friends with non-subscribers - introduce your product to new users. Plan your growth strategy with all forms of media in mind across all platforms. Monitor growth channels regularly to decide what channels are working for you and what channels are not. Use data to drive these decisions forward.

When modeling or remodeling your onboarding experiences, prioritize the kinds of behaviors that you want to introduce. Before showing subscribers any push notifications, explicitly ask them for push notification permission immediately after app installation.

A subscription plan is about building relationships and nurturing them over time. Your product team must adapt the product according to the dynamic growth of different user personas. Introduce new features to users and help them discover the benefits over time in a calculated manner using data - don’t bombard them with all features at once.

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What are some lessons you learn after being with a company for almost a decade? How do you end up changing your life based on the products you build?

This, the stories of being acquired by Adidas while maintaining the freedom to innovate and practicing what you preach, are featured in this episode of “How I Grew This” With Robert Schenkenfelder of Runtastic. Listen and subscribe on Apple/Google Podcasts, Spotify, Stitcher, and YouTube!

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What does it take to drive growth responsibly in today’s world of constant notifications? What are the values of the people behind the news & entertainment experiences that we engage in everyday? This, the stories of the power of mentors, and what we can all do to strike a better balance between our connected and offline lives, are told in our second episode of “How I Grew This” With Claus Enevoldsen of Flipboard.

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Morgan Brown is the VP of Growth at Shopify and the author of the book “Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success”. Prior to Shopify, Morgan led the product team at Facebook and was the Chief Operating Officer for Inman News - the leading news source for real estate and technology.

Given the size of the Shopify brand, they optimize metrics and data analytic processes from a “merchant-first” perspective. This helps guide them toward their mission of making online commerce easier and better for everyone. There's no value in a spiking lead conversion rate if they don’t become customers.

Shopify relies on its growth marketing team (which Morgan is the VP of) for user acquisition. They also have a growth product side that focuses on activation signup, activation trials, and success retention. Internally, growth goals are divided into “missions” and mission teams include channel experts, product leaders, data scientists, engineers, and other cross-functional roles. This decentralized split of marketing teams helps these growth pillars move forward without friction as self-contained units.

Commerce is no longer a discrete point where you drive customers from point A to point B, but it's really about being where that action is going to take place. Shopify recently partnered with TikTok to take their merchants where their customers are and bring the tools of giants like Instagram closer to their merchants.

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Today’s digital climate requires a focus on healthier long-term gains as opposed to easy-short term wins. But where does one start? Fabien shares how a keen act of listening and parsing of the data can inform where to take your digital product next to drive growth.

At SmartNews he’s tripled the monthly active usership from when he started. Beyond this, Fabien shares how his feminism has defined everything from career choices to the way he manages his team. That story, running a French presidential campaign, the importance of decentralized systems, and his perspective on the future of jobs in mobile, is shared on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.

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Sylvain Gauchet is the Senior Manager, Growth Product and Mobile Marketing at Babbel, an internationally successful language learning app with millions of active subscribers and the #1 innovative education company in the world. At Babbel, Sylvain focuses on areas such as growth, early product adoption, and monetization. Before Babbel. he co-founded Apptamin, a creative agency that works with brands to produce creative video ad campaigns and app store content.

Product-led growth is not just about helping customers solve their problems but also about the company’s bottom line. Balancing friction with positive signals and enough rewards throughout the onboarding process is crucial to customer retention, as it ultimately affects the bottom line. Improve this process by understanding the voice of your customer and by experiencing onboarding flows of other apps you admire. Emails and push notifications customized to your category are important ways to manage the customer lifecycle and bring them back when drop-offs are detected.

Humans are thick-skinned and crafty. A life-defining pandemic didn’t change our capacity to communicate. We found a way out by finding new and better ways to communicate. If customers adapt like this, then product teams must also adapt in an appropriate direction for their category.

In Google UAC, launch all ad groups at once. Don’t wait for an ad group to perform well and then tweak others before their release. Google favors your initial campaigns, compares all the new campaigns against them, and reduces the reach of newly-launched ad campaigns.

You don’t have to be talking to an expert to be mentored by them. Listen to their podcasts, videos, and other resources - learning from them passively is also a great way to be mentored by experts. Keep exchanging knowledge with people you meet and implement what you learn. You might make mistakes, but you will also learn from them.

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While he might not say it himself, our next guest Varun Dubey was able to have an extremely successful career leading the marketing for some of the fastest growing tech companies in India because of two things: being empathetic and analytical. In the early days of his career writing for “Digit” Magazine, he learned that many people only had a few hours of energy to use a day. Later at Qualcomm, he learned that many people had to choose between paying to charge their phones or eating that day. In those instances, he learned that truly understanding the user was critically important for achieving immense growth to hundreds of millions of users which he achieved at Practo.

He also took a much more thorough approach than most when it came to tracking. At one point Varun stopping all marketing activities to make sure the entire site and product tracked all the way to billing. Once they did that they realized why users were bouncing and were able to get $2 net revenue for every dollar spent, which made the CFO their biggest advocate.

More on Varun’s story including how he helped drive growth for a new category, his thoughts on Apple’s decision on IDFA, and how the marketing world has completely evolved from TV to direct response.

All this and more on this episode of How I Grew This. Listen now on Apple Podcasts, Spotify, and anywhere you find your podcasts.

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Erin McFarland is the Managing Director, Marketing Channels Strategy, and Personalization at JPMorgan Chase, the largest bank in the U.S. She is responsible for the optimization of JPMorgan’s industry-leading digital assets and marketing channels that deliver communication to more than seventy million customers. She has spent the last twenty years creating customer-first marketing strategies for national and global brands across healthcare, luxury, hospitality, and finance industries.

Erin suggests diving deep into data because data is how customers talk to you, and it helps guide customer acquisition channels. Think of your company as a “caregiver” to your customers and build fault tolerance and stress testing into your technology. This way, you’re ready when they need you.

To make life easy for your customers on mobile, automate recurring actions. Create seamless identity management across devices because privacy is a major concern of the modern customer. Cardless transactions are also a big trend in the financial services industry.

Erin explains how it’s okay to change careers but not to burn old bridges because networks will matter during such changes. Have a role model that you identify with but don’t look to them for anything beyond inspiration for your career. You have to steer your path based on what you want to change and who it’s for using your strengths.

When executing org-wide changes, Erin suggests building for the customer journey, experiencing what it would look like, and figuring out internal dependencies to navigate. Test your ideas because ideas are only assumptions until they’re proven.

Erin’s final advice: A leader asking for the opinion of their team members and sharing credit where it’s due validates the team's skills and helps them feel seen. Invite diverse opinions, be curious to learn, and have the guts to pivot when data doesn’t agree with your decision.

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During a time of crisis, it’s crucial for companies to focus on maintaining and driving growth. It’s, however, equally as important to continue to find ways to strategically add value to your customers.

Mike Antognoli shares with us how he’s led the mobile product team at Allstate during the pandemic, in an industry whose customers typically have more of a hands-off approach. More on that story, how the Allstate app plays into the overall company strategy, Mike’s views on how a company culture built on trust is key to innovation, and what he learned from a failed Allstate experiment with augmented reality, are featured on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher, and more.

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Kristina had never imagined working for a bank but when the opportunity came along to innovate the mobile experience for N26 she took it. Coming from a background in fashion e-commerce, Kristina asked, "How could we transform the learnings about mobile UX from e-commerce and apply them to the financial world to make everything less painful?" This and stories of why you shouldn’t build what your customers ask for, and reasons to always speak your mind, are featured in this episode with Kristina Walcker-Mayer of N26.

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Daniel Shlossman is the SVP, DIgital + Growth @ sweetgreen. He leads marketing, product, and digital channels. In his three years at sweetgreen, Daniel has been focused on enabling customer growth through channel expansion and improvement, including the launch of sweetgreen’s off-premise business, via Outpost and delivery. Daniel’s incredible background includes roles at Uber (as Head of West Coast Operations & Marketing) and at NFL (as their Director of Product for Fantasy Football).

Disruption in any market starts with passionate founders who see opportunities to scale in all domains and are not limited by a particular mode or channel of growth. Don’t think that you need to build a mobile app because “everyone else is doing it”. A mobile app gives you the opportunity to use your resources to add value to your customers’ lives and grab a huge chunk of the market in the process.

Even with a great product-market fit, your team is the most crucial aspect of building a mobile app. A collaborative culture among people who love to work together allows for that facilitation across different departments and different channels and is crucial to make growth happen.

You should identify opportunity areas and really go after them. Even if you don’t know something - you will make mistakes and learn from them. It’s important to have candid conversations to get better with each decision. Follow a detailed diagnosis process within your team to learn from your mistakes as well as projects that were fully or partially successful.

Sometimes, the best ideas come from taking something your customers already love and making it even better. One great way to turn such commonplace ideas into massive growth opportunities is to combine a few popular features that customers are experiencing in your app or your competitors. Also, look at enhancing key features to add something new to the app.

Successful pivots in tough times like the pandemic require nimbleness and agility in executing a response to the new situation. At sweetgreen, they found this opportunity via shifting operations to donations to frontline medical workers in need. They repurposed and adapted their existing processes to respond to this opportunity.

Personalization allows you to get close to the customers. At sweetgreen, Daniel thinks about personalization from the perspective of the customer. This way, personalizing a service goes far beyond small changes that give customers some control over the product you create for them. It means letting them care about the product in a way that grants them ownership of the product resulting from the service, including full customization of chosen ingredients.