TapRooT® Changing the Way the World Solves Problems: Recent Episodes

TapRooT®

TapRooT® is a systematic root cause analysis process, training, and software to analyze and fix the real root causes of problems. On our podcasts we have episodes from our TapRooT® TV program (seen on Facebook and YouTube) and will feature additional episodes to help you with your root cause analysis and incident investigation program.

The Hidden Cost of Shallow Investigations | Why Poor Root Cause Analysis Costs More Than You ThinkWhat happens when your incident investigations only scratch the surface?In this episode of the TapRooT® Podcast, we uncover the hidden costs of shallow root cause analysis. While quick investigation methods like 5 Whys may seem efficient, they often fail to identify the true systemic causes behind incidents.Join the Alex, Justin, and Tim as they discuss why organizations continue to repeat the same mistakes, how weak investigations waste time and money, and what it takes to implement corrective actions that actually prevent future incidents.This episode will help you understand why investing in a thorough investigation process delivers long-term results.In this episode you'll learn:• The real cost of shallow incident investigations• Why repeat failures continue to happen• How poor root cause analysis impacts safety, quality, and reliability• The dangers of blame culture and "band-aid" corrective actions• Why the 5 Whys often stop too soon• How to develop corrective actions that prevent recurrence• The importance of investigating high-potential near misses

Small things, like wet paint or uncleanly break rooms, can be very revealing about your workplace's culture. Can you spot the QHSE deer signs?5-Day TapRooT® Advanced RCA Course: https://taproot.com/course/5-day-taproot-advanced-root-cause-analysis-team-leader-training/Socials, website, resources, and more: https://linktr.ee/taprootrca

Are you investigating too many incidents or not enough? Many organizations say they don't have time to investigate every incident. But is the real problem the number of investigations, or the lack of a system for prioritizing and solving the right problems? In this episode of the TapRooT® Podcast, Mark Paradies, Alex Paradies, and Amy Souders discuss how organizations become overwhelmed by recurring problems, why every issue doesn't require the same level of investigation, and how effective root cause analysis helps organizations focus their resources where they'll have the biggest impact. You'll learn why simply investigating incidents isn't enough, how to identify your highest-priority risks, and why fixing broken processes (not just individual events) can dramatically improve safety, reliability, maintenance, quality, and operational performance. In this episode you'll learn: • How to prioritize incident investigations • Why organizations get stuck in "crisis mode" • The difference between reacting to incidents and preventing them • How process improvement reduces recurring failures • Why root cause analysis should drive long-term corrective actions • Practical examples from manufacturing and industrial operations If you want to improve your investigations and implement corrective actions that prevent problems from happening again, TapRooT® Root Cause Analysis provides a proven systematic approach used by organizations around the world.

🗓️ Upcoming Equifactor® Courses: 🗓️

3-Day Virtual: https://store.taproot.com/3-day-equifactor-equipment-troubleshooting-and-taproot-root-cause-analysis-virtual-training-cst-houston-jul-21-2026

In this episode you'll learn: • The connection between troubleshooting and root cause analysis • Common mistakes in equipment failure investigations • How Equifactor® helps identify physical causes of failure • How to reduce downtime and improve equipment reliability • Why systematic troubleshooting leads to better corrective actions

👉 Learn more about Equifactor® Troubleshooting: https://taproot.com/equifactor/

👉 Learn more about TapRooT® Root Cause Analysis - www.taproot.com

In this episode of the TapRooT® Podcast, we break down the truth about leading indicators, lagging indicators, safety metrics, and “safety theater.” Are your KPIs actually improving safety performance or just encouraging people to game the system?Mark and Tim discuss how organizations misuse safety measures like TRIR, behavior-based safety observations, corrective action closure rates, and leading indicators. They explore how poorly designed metrics can create unintended consequences, hide real risks, and even damage safety culture.If you work in safety management, incident investigation, operational excellence, human performance, process safety, EHS, or root cause analysis, this episode is packed with practical insights on building better safety systems and avoiding metric-driven failures.🔔 Subscribe for more TapRooT® Podcast episodes on root cause analysis, safety culture, incident investigations, human performance improvement, and operational excellence.Check out our linktree to learn more about TapRooT® RCA and discover us on other social media platforms. ➡️ https://linktr.ee/taprootrca📚 Want to improve your safety metrics, investigations, and corrective actions?Explore TapRooT® training courses and workshops:TapRooT® Courses & Training• 2-Day Essential Courses - https://store.taproot.com/courses#sFi...• 3-Day (Virtual) Courses - https://store.taproot.com/courses#sFi...•5-Day Advanced Courses - https://store.taproot.com/courses#sFi...

In this episode of the TapRooT® Podcast, we discuss why thorough incident investigations and root cause analysis matter, not just for compliance, but for saving lives, protecting families, and creating safer workplaces.Topics covered include:• Why workplace investigations are critical• Preventing fatalities through proactive safety practices• Real stories about incident prevention and safety culture• How root cause analysis improves organizational performance• The importance of continuous improvement in investigations• Lessons from the TapRooT® Summit and TapRooT® Training• Safety leadership and making meaningful contributionsLearn more about our 5-Day Advanced TapRooT® Course: https://taproot.com/course/5-day-tapr...See our socials, blog, and more resources on our Linktree: https://linktr.ee/taprootrcaIf you’re passionate about improving workplace safety, reducing incidents, and learning how better investigations can change lives, this episode is for you.

This discussion covers:

• Root cause analysis best practices

• Why incidents rarely have a single cause

• Human error vs. system failures

• Corrective action prioritization

• The limits of Five Whys investigations

• Leadership’s role in investigations

• How TapRooT® Root Cause Analysis improves investigations

Whether you work in safety, operations, quality, maintenance, reliability, utilities, oil & gas, manufacturing, healthcare, or government, this episode will help you improve investigations and strengthen organizational learning.

Interested in learning TapRooT® Root Cause Analysis? Explore upcoming public, virtual, and on-site courses to improve investigations, reduce repeat incidents, and build more effective corrective actions.

Upcoming Courses

• 5-Day Course: https://taproot.com/course/5-day-tapr...

• 2-Day Course: https://taproot.com/course/2-day-tapr...

• 3-Day Course: https://taproot.com/course/3-day-virt...

• Onsite Training: https://taproot.com/contact/

Learn More and Socials Linktree: https://linktr.ee/taprootrca

Timestamps:

00:00 - 00:30 – The Myth of a Single Root Cause

00:40 - 01:45 – What Is Root Cause Analysis?

01:46 - 03:29 – Why Traditional RCA Methods Fall Short

03:30 - 05:33 – Leadership, Blame Culture, and Investigations

05:34 - 07:02 – Military Investigation Example & Organizational Failure

07:03 - 09:42 – Why Incidents Have Multiple Root Causes

09:43 - 10:42 – Five Whys vs. TapRooT® Root Cause Analysis

10:43 - 14:39 – Prioritizing Corrective Actions vs. Root Causes

14:40 - 16:14 – Changing Investigation Mindsets

16:15 - 18:29 – How TapRooT® Training Improves Investigations

What is covered in this podcast:

• The purpose of root cause analysis and why investigations exist beyond just reporting incidents

• The difference between reactive and proactive investigations

• Why focusing only on big incidents can leave organizations vulnerable

• How to identify precursors and warning signs before serious problems occur

• The right metrics to measure effectiveness and avoid relying on fatalities alone

• Organizational proficiency: building skill and culture to improve investigations

• Making investigations practical, efficient, and easy to perform

• When it’s okay to stop low-value investigations and focus on what really matters

• Creating a reporting culture that encourages improvement instead of discouraging it

This is a must-watch for safety professionals, quality managers, and anyone responsible for preventing incidents before they happen. Whether you’re just starting with root cause analysis or looking to take your investigations to the next level, this episode offers practical insights you can apply immediately.

Timestamps:

00:00 - 00:19: Introduction – Are We Doing Enough Investigations?

00:20 -01:29: The Purpose of Root Cause Analysis (Preventing Repeated Mistakes)

02:00 - 03:59: Reactive vs. Proactive Investigations (Learning Before Incidents Happen)

04:00 - 06:29: Avoiding the Trap of Only Investigating Big Incidents

06:30 - 07:59: Understanding Precursors and Missed Warning Signs

08:00 - 09:59: Measuring What Matters (Metrics Beyond Fatalities)

10:00 - 11:59: Building Organizational Proficiency (Getting Good at Investigations)

12:00 - 14:59: Making Investigations Practical (Easy, Efficient, and Actionable)

15:00 - 17:29: When to Stop and Focus on High-Value Investigations

17:30 - 32:49: Creating a Reporting Culture (Incentives, Avoiding Nonsense, and Continuous Improvement)

So, what does it take to create signs and labels that last? How do you design warnings that work across cultures, generations, and experience levels? And what can incident investigators learn about fixing systemic causes instead of relying on people to "be more alert," or to “be more careful”?

Timestamps

00:00 - 00:48: Intro

00:49 - 03:37: Warning Signs & The Pyramids

03:38 - 10:21: Human Factors & Signs

10:22 - 13:27: Safeguards

13:28 - 20:50: Labeling & Sign Examples

20:51 - 24:56: How You Can Learn More Did you enjoy this video?

Check out our other social medias to learn even more about TapRooT® and other root cause analysis industry standards. Click on the Linktree below. https://linktr.ee/taprootrca

Blog Post: Functional Naming Guide - https://taproot.com/functional-naming-guide/

Public Courses:

2-Day - https://store.taproot.com/courses#sFilters=4!10

3-Day (Virtual) - https://store.taproot.com/courses#sFilters=4!11

5-Day - https://store.taproot.com/courses#sFilters=4!12

Onsite Course Info Contact Us - https://taproot.com/contact/

Do you want to learn more about TapRooT® RCA? We would be happy to continue the conversation with you. Contact us by phone, email, or website inquiry.

Website: https://taproot.com/contact/

Email: info@taproot.com

Phone: +1 (865) 539-2139

Using the TapRooT® Change Analysis method, we break down the myth that a single process change caused Old Crow’s decline. Instead, we walk step-by-step through what investigators should actually do when performance changes.

If you're interested in bourbon history, problem-solving, root cause analysis, or investigation techniques, this episode is a perfect example of how structured thinking reveals the real story behind complex problems.

👉 Want to learn how to perform Change Analysis and investigations like this? Check out TapRooT® training and resources below.

TapRooT® 5-Day RCA Course:

https://taproot.com/course/5-day-taproot-advanced-root-cause-analysis-team-leader-training/

Contact Info

Website: https://taproot.com/contact/

Email: info@taproot.com

Phone: +1 (865) 539-2139

5-Day Advanced RCA Course: https://taproot.com/course/5-day-taproot-advanced-root-cause-analysis-team-leader-training/

Stopping Human Error Course: https://taproot.com/course/stopping-human-error-course/

Contact Info Website: https://taproot.com/contact/

Email: info@taproot.com

Phone: +1 (865) 539-2139

In This Episode, You’ll Learn:

• Why “fast investigations” often lead to bad results

• The biggest mistakes that make investigations take longer

• How management expectations impact investigation speed

• When an investigation is worth your time (and when it’s not)

• How to identify high-potential incidents

• The role of leadership, resources, and culture

• How to eliminate delays from meetings, vendors, and scheduling

• Tips to run faster, more effective investigations If your team is struggling with slow investigations, missed root causes, or ineffective corrective actions, then this is the episode for you! Want to learn more investigation best practices? Check out our linktree to follow us on social media. https://linktr.ee/taprootrca TapRooT® Root Cause Analysis Courses

• 2-Day Essentials - https://taproot.com/course/2-day-taproot-root-cause-analysis-training/

• 3-Day Essentials (Virtual) - https://taproot.com/course/3-day-virtual-taproot-root-cause-analysis-training/

• 5-Day Advanced - https://taproot.com/course/5-day-taproot-advanced-root-cause-analysis-team-leader-training/

Timestamps:

00:00 - 00:59 – Intro: Why Do Investigations Feel So Slow?

01:00 - 02:39 – The Truth About “Fast vs. Good” Investigations

02:30 - 04:29 – What Actually Takes Time (And Why It Matters)

04:30 - 05:59 – How Poor Focus Drags Investigations Out

06:00 - 07:29 – The Hidden Impact of Management Expectations

07:30 - 10:59 – Biggest Time Wasters (Talking, Distractions, Daily Work)

11:00 - 13:59 – Why Leadership & Resources Change Everything

14:00 - 18:29 – Stop Wasting Time: Focus on High-Potential Incidents

18:30 - 22:59 – External Delays: Vendors, Legal, and Scheduling

23:00 - 26:46 – How to Run Faster, More Effective Investigations

rootcauseanalysis #podcast #investigations #safety #bestpractices

AI can do so much in today's world. But can it handle, or even assist, the responsibilities of a safety professional?Join Alex, Justin, and Ken as they discuss the pros and cons of using AI in the safety field.Did you enjoy this podcast? Check out our other videos below.https://www.youtube.com/playlist?list=PLXD-wGbdcTCtp_VzYhO423O9tM3x_XtRrInterested to learn more about AI and safety? Check out our blog to go more in depth.https://taproot.com/blog?search%5B%5D=artificial%20intelligenceLearn more about the TapRooT® Summit: https://taproot.com/summit/Follow us on social to receive the latest news. Click on the Linktree. https://linktr.ee/taprootrcaContact Us:Website: https://taproot.com/contact/Email: info@taproot.comPhone: (865) 539-2139#AI #safety #rootcauseanalysis #podcast #discussion

The Titan implosion was a preventable tragedy facilitated by a toxic workplace culture at OceanGate. Alex will be interviewing Justin and Ken, two Navy Nukes, to find the line between an innovative mission and a fool's errand. n

Join Alex and Marcus as they discuss containing problems.

In this weeks podcast Alex and Mark discuss different types of management styles between SpaceX and NASA. From innovation speed to safety protocols, each management style shapes how decisions are made and how success is measured. If you enjoyed this podcast, check out our other podcast here. https://www.youtube.com/playlist?list=PLXD-wGbdcTCtp_VzYhO423O9tM3x_XtRr

Alex, Ken, and Mark discuss overused methods such as 5-Whys, they discuss the terminology with in RCA, and they expose the flawed logic and outdated techniques that can cause more harm than good.

What you will learn:

✅ Learn what real RCA should look like

✅ Understand the pitfalls of surface-level analysis

✅ Discover better alternatives for uncovering true root causes

✅ Avoid costly mistakes in your problem-solving process Root cause analysis can be used across multiple industries and is essential to preventing recurring issues and improving performance.

So don't settle for "quick fixes." Learn how to dig deeper and work S.M.A.R.T.E.R.

When things go wrong, it's easy to point fingers at the person closest to the problem. But is blaming "careless" people actually helping us prevent future mistakes, or just creating scapegoats? In this episode, we explore the dangers of blame culture in the workplace, the psychology behind human error, and how deeper system issues often get overlooked. Join us as we challenge the myth of the “bad apple” and uncover what really causes failures and how to fix them for good.

In this powerful episode, Alex and Emily discuss the often-overlooked psychological impact of near misses in the workplace. A near miss is an incident where no injury or damage occurs but has the potential to. A near miss may seem like a lucky escape, but for many workers, the emotional and mental consequences linger long after the danger has passed.Whether you're a safety professional, HR leader, or worker who has experienced a close call, this conversation acknowledges and addresses why identifying the psychological impact of near misses is vital for mental well-being and long-term performance.

Have you ever wondered, "Why would such a smart person make such an idiotic choice?" In this podcast, Alex and Emily discuss the psychology and neuroscience of why just having brains doesn't stop people from making poor decisions. They explore concepts from overconfidence and cognitive biases to social pressures and stress. These types of biases, pressures, and stress can cloud even the brightest minds.

Join Alex as he interviews two former Nuclear Nukes, Justin Clark and Ken Reed, to discuss the best tricks, tips, and techniques on #equipment reliability.

Join Alex, Ken, and Tim on the latest TapRooT® Podcast episode! Enjoy thought-provoking discussions that challenge conventional wisdom and explore the difference between trained skills and common sense. What do you think is more important in your field: skills or common sense? Share your thoughts and tune in for insights that might just change your perspective!

So join us as Alex, Barb, and Emily discuss real-world example to provide listeners with a better understanding on how people make decisions, why people decide to break the rules, and how people observe risk. By the end of this podcast listeners will have a deeper understanding of the mental mechanisms at play.

Timestamps:

00:00 - 00:16 Intro 00:17 - 01:32 Why Does Decision Making Matter?

01:33 - 03:44 What Affects Your Decisions?

03:45 - 07:14 Chuck Yeager Story

07:15 - 10:44 Groupthink

10:45 - 11:45 Undervaluing Risk

11:46 - 13:24 Decision Making Process

13:25 - 16:01 Pattern Matching/Chunking

16:02 - 16:49 Biases

16:50 - 24:10 Normalization of Deviance & Admiral Rickover

24:11 - 26:20 Company Culture Driving Decision Making

26:21 - 28:09 How to Make Quick Decisions

28:10 - 29:18 Is Routine Good or Bad?

29:19 - 31:40 Start Fresh

31:41 - 33:55 Communication of Information

33:56 - 35:06 Where to Learn More?

35:07 - 35:41 Leave Comment Below, Subscribe, & Outro Podcast:

• Situational Awareness https://www.youtube.com/watch?v=QM5TonNEMoY&t=714s

Where to Learn More

• Summit - https://taproot.com/summit/

• E-learning Platform - https://taproot.thinkific.com/collections

Did you enjoy this video? Check out our other podcast video for even more great information, or contact us.

• Podcast https://www.youtube.com/playlist?list=PLXD-wGbdcTCtp_VzYhO423O9tM3x_XtRr

• Website - https://taproot.com/

• Contact Us - https://taproot.com/contact/

• Email - info@taproot.com

• Phone - (865) 539-2139

podcast #decisionmaking #rootcauseanalysis

Our company aims to help safety and quality investigators understand the hazards of a job, reduce risk, find the root cause of an incident, and prevent major and minor accidents. We do this by providing people with a systematic and scientific methodology that helps investigators think outside the box and eliminate biases during their investigation. To learn more about TapRooT® and how it can help, visit our website: www.taproot.com. Did you enjoy this podcast? Check out our other podcast videos by following the link provided. https://www.youtube.com/playlist?list=PLXD-wGbdcTCtp_VzYhO423O9tM3x_XtRr

Do safety walks actually foster a culture of safety? Join the conversation as we provide expert insights and practical ideas that could revolutionize your approach to workplace safety. What do you think? Are Safety Walks meaningful tools for enhancing safety or just empty gestures? Share your thoughts in the comments.

Timestamps:

00:00 - 00:14 - Intro

00:15 - 01:30 - What is a Safety Walk?

01:31 - 04:20 - Safety Walks: Waste of Time?

04:21 - 09:10 - Is your Safety Walk just for show?

09:11 - 12:03 - Safety Walks: Meaningful & Culture

12:04 - 13:12 - Purpose of Safety Audits

13:13 - 15:00 - Admiral Rickover Story

15:01 - 25:49 - Safety Walks & Company Culture

25:50 - 32:15 - What is the message that Safety Walks send?

32:16 - 34:56 - Courses to improve your Safety Walks

34:57 - 35:28 - Outro Did you enjoy this video?

Check out our other podcast. https://www.youtube.com/playlist?list=PLXD-wGbdcTCtp_VzYhO423O9tM3x_XtRr Course Information: - 2-Day Audit Course: https://taproot.com/course/audits-assessments-observations/ - 2-Day Stopping Human Error: https://taproot.com/course/stopping-human-error-course/ - 2-Day Course: https://taproot.com/course/2-day-taproot-root-cause-analysis-training/ - 3-Day (Virtual) Course: https://taproot.com/course/3-day-virtual-taproot-root-cause-analysis-training/ - 5-Day Course: https://taproot.com/course/5-day-taproot-advanced-root-cause-analysis-team-leader-training/ - Pre-Summit: https://taproot.com/summit/pre-summit-courses/ - Summit: https://taproot.com/summit/ Contact Info - Website: www.taproot.com/contact/ - Email: info@taproot.com - Phone: (865) 539-2139 #safety #rootcauseanalysis #meaningful #podcast #safetywalks

What ethical challenge do you think is the toughest for safety pros? Share your thoughts in the comments and let's discuss!

Here is a break down of the 5 ethical pressures Alex and Barb will discuss.

The Tug-of-Way between safety and productivity
Circle of truth and reporting
Interests clashing
Worker trust vs. employer loyalty
Compliance Issues

Timestamps:

00:00 - 00:56 - Intro

00:57 - 04:43 - Tug-of-War: Safety & Productivity

04:44 - 11:49 - Circle of Truth

11:50 - 15:06 - Clashing Interests

15:07 - 16:23 - Safety as a Cop

16:24 - 18:57 - Should You Cut Safety & Competing Interest

18:58 - 23:50 - Psychological Safety: Trust vs. Loyalty

23:51 - 33:11 - Compliance Issues

33:12 - 36:24 - Plagiarism

36:25 - 41:00 - Worker Trust vs. Employer Loyalty

41:01 - 41:52 - Ethics and Your Core Values

41:53 - 42:52 - Where You Can Learn More

42:53 - 43:13 - Outro

Did you enjoy this podcast? Check out our other resources.

Podcast: https://www.youtube.com/playlist?list=PLXD-wGbdcTCtp_VzYhO423O9tM3x_XtRr

Blog: https://taproot.com/blog

Website: https://taproot.com/

Summit Info: https://taproot.com/summit/

Want to learn more about TapRooT®? Contact us for a free executive briefing.

Email: info@taproot.com

Phone: (865) 539-2139

Website: https://taproot.com/contact/

rootcauseanalysis #ethics #safety #business #podcast

Join Alex and Tim as they discuss more innovative ways to work with CA's

Join Alex and Mark as they discuss The Doorman Fallacy.

Join Alex and Mark as they discuss what is essential in Root Cause Analysis.

Join Emily and Alex as they discuss eliminating blame from investigations.

Ken and Emily discuss the three most common but least effective corrective actions.

Join Marcus as he breaks down the key differences between fast and good Root Cause Analysis (RCA). Discover why speed isn’t always the solution and learn actionable tips for conducting thorough, impactful investigations that drive lasting results.Learn more about TapRooT® RCA here: https://www.taproot.com#RootCauseAnalysis #TapRooT #EffectiveInvestigations #WorkplaceSafety #IncidentInvestigation #ProblemSolving #ContinuousImprovement

In this video, Alex Paradies breaks down the basics of Human and Organizational Performance (HOP) and how it seamlessly integrates with the TapRooT® System to improve incident investigations and root cause analysis. Learn how HOP principles help organizations understand and manage human error, leading to safer and more efficient operations. Whether you're new to HOP or looking to enhance your existing TapRooT® investigations, this video provides valuable insights and practical tips to elevate your safety culture. Don't miss out on this expert overview that could transform the way you think about performance and problem-solving in your organization!

Gain valuable insights and techniques for dealing with uncooperative witnesses during interviews and investigations in this video with Barb Carr and Emily Pritt.

🔍 What You'll Learn: - Common Misuses and Misinterpretations: Discover how these root causes are frequently abused to shift blame or oversimplify complex issues. - Strategies for Proper Understanding: Learn how to accurately identify and address these root causes to foster better solutions and improvements. Whether you're a student, professional, or just curious about the dynamics of problem-solving, this video will provide valuable insights and help you navigate these common pitfalls.

Join Ken and Emily as they explain to us five questions about root cause analysis that are most frequently asked.

Barb and Mark Discuss Rasmussen.

Join Alex, Benna, and Rick as they discuss how to avoid making mistakes that could be "Company Killers".

In today's fast-paced and demanding work environments, prioritizing mental health is more important than ever. Join us for an insightful discussion on Mental Health in the Workplace, where we'll explore effective strategies for fostering a supportive and inclusive work culture.

Benna and Emily delve into stress management, work-life balance, and destigmatizing mental health issues in the workplace. Whether you're an employee, manager, or business owner, this discussion will provide valuable insights and practical tips for promoting mental well-being. #MentalHealth #WorkplaceWellness #EmployeeWellbeing

Read more: https://taproot.com/emotional-well-being/

Stats resources: https://www.forbes.com/health/mind/mental-health-statistics/#footnote_1

Join Alex, Mark, and Benna as they discuss "What is HOP 2?"

Join Benna and Mark Paradies as they discuss the difference between TapRooT® and 5 Whys.

Join Emily and Barb as they discuss Psychosocial Hazards in the workplace.

Mark, Benna, and Alex ring in the new year with some Root Cause Analysis New Year Resolutions.

Join Tim as he discusses common problems that everyone should avoid when thinking about Better Standards, Policies, and Administrative Controls.

Join us as Alex tells us about the Global TapRooT® Summit and what exciting things that take place.

Check out our courses:

https://www.taproot.com/courses

3 Awesome Tips for Designing Your Human Performance Improvement Program:

https://studio.youtube.com/video/2kW62T6Z8a8/edi

Marcus Miller talks with us about what mistakes are made when developing training and how to avoid them.

Join Amy Souders as she discusses the three types of communication that are overlooked in TapRooT® Investigations.

Jim brings his risk management and root cause analysis experience and best practices from around the world (Australia, North America, Asia, Africa, and Europe) to this course. If you are interested in advancing the quality of your risk assessments in ALL risk domains, but particularly HSEQ, then attend and profit from this course. Read more about the course here: https://store.taproot.com/risk-management-best-practices-opportunity-based-thinking-knoxville-tn-may-2-2022 Sign up for the TapRooT® Summit: https://www.taproot.com/summit/ TapRooT® Root Cause Analysis is the world’s leading systematic root cause analysis process, training, and software 🔔 Subscribe to the TapRooT® channel and “ring the bell” to turn on notifications! Want more TapRooT® content? - Subscribe on YouTube: https://www.youtube.com/c/TapRooTRCA/ - Follow on Twitter: https://twitter.com/TapRooT_RCA - Like our Facebook page: https://www.facebook.com/RCATapRooT/ - Connect with us on LinkedIn: https://www.linkedin.com/company/systemimprovements - Pin us on Pinterest: https://www.pinterest.com/taproot_rca - Follow us on Instagram: https://www.instagram.com/taproot_rca - Read our Blog: https://www.taproot.com/blog - Subscribe to our eNewsletter: https://www.taproot.com/contact-us#new...

Tune in as Emily and Dan talk about the course that provides a sneak peak at the new software release as well as ways to maximize using our software! TapRooT® Root Cause Analysis is the world’s leading systematic root cause analysis process, training, and software 🔔 Subscribe to the TapRooT® channel and “ring the bell” to turn on notifications! Want more TapRooT® content? - Subscribe on YouTube: https://www.youtube.com/c/TapRooTRCA/ - Follow on Twitter: https://twitter.com/TapRooT_RCA - Like our Facebook page: https://www.facebook.com/RCATapRooT/ - Connect with us on LinkedIn: https://www.linkedin.com/company/systemimprovements - Pin us on Pinterest: https://www.pinterest.com/taproot_rca - Follow us on Instagram: https://www.instagram.com/taproot_rca - Read our Blog: https://www.taproot.com/blog - Subscribe to our eNewsletter: https://www.taproot.com/contact-us#new...

TapRooT® Root Cause Analysis is the world’s leading systematic

root cause analysis process, training, and software

🔔 Subscribe to the TapRooT® channel and “ring the bell” to turn on notifications!

Want more TapRooT® content?

Subscribe on YouTube: https://www.youtube.com/c/TapRooTRCA/
Follow on Twitter: https://twitter.com/TapRooT_RCA
Like our Facebook page: https://www.facebook.com/RCATapRooT/
Connect with us on LinkedIn: https://www.linkedin.com/company/systemimprovements
Pin us on Pinterest: https://www.pinterest.com/taproot_rca
Follow us on Instagram: https://www.instagram.com/taproot_rca
Read our Blog: https://www.taproot.com/blog
Subscribe to our eNewsletter: https://www.taproot.com/contact-us#new...

Watch as Ken Reed and Emily Pritt discuss the Investigation and RCA Best Practices Track at the 2022 Global TapRooT® Summit.

Registration is OPEN: 2022 Global TapRooT® Summit May 2-6 in Knoxville, TN

https://www.taproot.com/summit

TapRooT® Root Cause Analysis is the world’s leading systematic root cause analysis process, training, and software 🔔 Subscribe to the TapRooT® channel and “ring the bell” to turn on notifications! Want more TapRooT® content? - Subscribe on YouTube: https://www.youtube.com/c/TapRooTRCA/ - Follow on Twitter: https://twitter.com/TapRooT_RCA - Like our Facebook page: https://www.facebook.com/RCATapRooT/ - Connect with us on LinkedIn: https://www.linkedin.com/company/syst... - Pin us on Pinterest: https://www.pinterest.com/taproot_rca - Follow us on Instagram: https://www.instagram.com/taproot_rca - Read our Blog: https://www.taproot.com/blog - Subscribe to our eNewsletter: https://www.taproot.com/contact-us#new...

What’s the most useful feature of Equifactor®? We’re addressing the most useful features such as the SnapCharT®, Troubleshooting Tables, Change Analysis, and Root Cause Tree®. Tune in to TapRooT® TV this week and find out as Ken and Emily explain all things Equifactor®!

TapRooT® Root Cause Analysis is the world’s leading systematic root cause analysis process, training, and software

Registration is OPEN: 2022 Global TapRooT® Summit May 2-6 in Knoxville, TN https://www.taproot.com/summit

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Join Alex and Tim as they discuss the Executive Leadership track.

Listen as Emily and Rick discuss improving your equipment reliability.

If any of the above questions received a “Yes!” for an answer, you should attend the 2-Day TapRooT® Stopping Human Error Course.

Learn more about this topic on our related blog article: https://www.taproot.com/custom-plan

Register for the course: Stopping Human Error course

You may also attend the pre-summit course during our 2022 Global Summit week on May 2-3, 2022. For more information on the Summit, and to register, visit our Summit page.

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SAVE THE DATE! 2022 Global TapRooT®Summit May 2-6 in Knoxville, TN

http://www.taproot.com/summit

Join Emily and Mark as they discuss the presummit courses that will be available at the 2022 Global TapRooT® Summit.

This week we are talking about the top reason equipment fails, and how to stop repeat equipment failure. TapRooT® Users understand finding the root causes of human errors. When people make mistakes, they use TapRooT® Root Cause Analysis to dig deeper into the human factors and decision-making processes to better understand what happened, why it happened, and then develop effective corrective actions.

But what about equipment failures? Incidents that occur as a result of maintenance or reliability issues are often seen as “just an equipment problem."

Tune in as Emily and Ken discuss why equipment continues to fail and how to put a stop to repeated equipment failures once and for all.

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SAVE THE DATE! 2022 Global TapRooT®Summit May 2-6 in Knoxville, TN

http://www.taproot.com/summit

For more software information visit here: https://www.taproot.com/support/

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SAVE THE DATE! 2022 Global TapRooT® Summit May 2-6 in Knoxville, TN

http://www.taproot.com/summit

TapRooT® is here to find, fix, and prevent root causes of workplace incidents, accidents, quality problems, equipment failures, environmental damage, and production issues ... and for TapRooT® users to do so with compassion. Tune in as Mark and Emily discuss the TapRooT® difference.

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NEW! Virtual Option - Join us at the 2021 Global TapRooT® Summit: http://taproot.com/summit

Watch Emily and Alex tackle these tough questions and more in this week's edition of TapRooT® TV!

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NEW! Virtual Option - Join us at the 2021 Global TapRooT® Summit: http://taproot.com/summit

No more excuses! You Must Attend the 2021 Global TapRooT® Summit on June 14-18. Why? The 2021 Global TapRooT® Summit is full of best practices, networking, expert advice, and pre-Summit Courses with information that people need to achieve excellence. In this TapRooT® TV double feature, watch as Mark and Marcus each explain how to join the Global TapRooT® Summit from wherever you are, worldwide.

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NEW! Virtual Option - Join us at the 2021 Global TapRooT® Summit: http://taproot.com/summit

Most food companies invest a lot of time and money in safeguards to help make sure that product recalls don’t occur or that contaminated food does not find its way into the marketplace in the first place. At the same time, these same companies often fail to search for better – more cost-effective – safeguards and controls to ensure an equivalent, or higher, level of food safety. This week Emily Pritt and Barb Carr share about this big win for food safety. Watch now to celebrate with us that TapRooT® Wins Food Safety Software Award!

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NEW! Virtual Option - Join us at the 2021 Global TapRooT® Summit: http://taproot.com/summit

This episode of TapRooT® TV addresses why Shannon Miller is and why you don't want to miss her at this event! Shannon Miller speaks professionally on the Gold Medal Mindset. Discussions include a focus on leadership, resilience, goal-setting, positive mental attitude, commitment to excellence, and overcoming obstacles to audiences at corporations, organizations & universities across the country.

Learn more about Shannon Miller and all of our Keynote Speakers here: https://www.taproot.com/newest-keynote-speaker

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NEW! Virtual Option - Join us at the 2021 Global TapRooT® Summit: http://taproot.com/summit

This episode of TapRooT® TV talks about the TapRooT® VI software:

Fully implements the TapRooT® 5-Step Process for simple incidents (precursors) and the 7-Step Process for major investigations.

Includes easy-to-use drawing tools to produce presentation quality SnapCharT®s.

Includes Root Cause Tree®, Safeguard Analysis, Equifactor®, Change Analysis, Critical Human Action Profile, and Corrective Action Helper® Modules along with other optional techniques to supplement your investigations.

Access from standard browsers on laptops, desktops, tablets, and even smartphones. Easy connectivity to other systems using our API integrations.

Easy to customize fields and reports makes the software fit your industry and company. Trend your incident data and learn from your statistics. Plus more that Benna and Angie will discuss so listen in! To view the video about the app, see: https://www.youtube.com/watch?v=Q95qt5BJ8ks

If you would like further training, check out our e-learning webinar schedule: https://store.taproot.com/software-webinars

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Subscribe to our eNewsletter: http://www.taproot.com/contact-us#new... For more info on our root cause analysis methodology, courses, software & materials visit our website: http://www.taproot.com/ NEW! Virtual Option - Join us at the 2021 Global TapRooT® Summit: http://taproot.com/summit #rootcause #humanerror #training #TapRooT #Software

Several Pre-Summit courses are available the 2021 Global TapRooT® SummitIn-Person ONLY Courses* 2-Day TapRooT® Root Cause Analysis Training

Virtual ONLY Courses* 3-Day TapRooT® Root Cause Analysis Training (Sunday – Tuesday) * 2-Day Risk & Opportunity Based Thinking and Risk Management Best Practices Training * 2-Day Getting the Most from Your TapRooT® Software Course * 2-Day TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills Training * 2-Day Best Practices in Mistake Proofing & Corrective Actions Writing Training

Courses Either In-Person OR Virtual* 2-Day Equifactor® Equipment Troubleshooting and Root Cause Analysis Training * 2-Day Stopping Human Error Course

Click for a full description of these Pre-Summit courses:

https://www.taproot.com/summit/pre-summit-courses/#IncidentInvestigation

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NEW! Virtual Option - Join us at the 2021 Global TapRooT® Summit: http://taproot.com/summit

Second, we make networking fun. The Summit will be the BEST networking and benchmarking event you ever participate in. Meet people from industry-leading companies, performance-Improvement experts, and our knowledgeable TapRooT® Instructors from around the world.

Third, TapRooT® Users share their Success Stories as part of the Summit. Look at the Summit schedule and see the many sessions that address key issues that you are facing. Attend the Summit to learn new best practices to improve performance at your company.

NEW 2021 Global TapRooT® Summit updatesThe 2021 Global TapRooT® Summit will be held from June 14 – 18, 2021 in beautiful Knoxville, Tennessee. With nearly sixty days into the New Year, we realize Summit Week will be here before we know it. This means finalizing your registration details is extremely important. That’s why we have recent updates to share with you.

Watch Mark Paradies and Benna Hughes as they discuss this topic on WednesdayIn the TapRooT® TV premiere on Wednesday at noon, on Facebook and YouTube.

You may also listen to the conversation on the TapRooT® podcast.

. . .Join us every week for the TapRooT® TV video premiereThe premiere of new TapRooT® TV videos on Wednesdays is at noon, on Facebook and YouTube. You may also listen to the conversation on the TapRooT® podcast. Of course, you may always listen/watch at your convenience via these links, even if you miss the Wednesday premiere.

Register for a TapRooT® Root Cause Analysis Training CourseTapRooT® Root Cause Analysis Training courses are taught all over the world. If you are interested in learning how to stop repeat incidents, find a 2-day or 5-day course. We are available to train you and your staff on-site at your workplace; contact us to discuss your needs. You may also call us at 865.539.2139.

Why Virtual RCA Training?This may seem obvious since many training providers took their live courses and started presenting them virtually when the COVID pandemic struck. But we knew the value and quality of our live face-to-face training and we saw many poor quality virtual courses that just didn’t deliver. Therefore, we waited. We hoped that COVID would pass and we could return to effective, live, face-to-face training.

However, by June COVID was still around. Some companies were starting to hold live, face-to-face training or sending people to our public courses, but many were begging us to provide a virtual course experience that was just as effective as our 2-Day TapRooT® Root Cause Analysis Training.

We could see that COVID was sticking around and that many TapRooT® Users might wait until mid-2021 to have live training, so we decided to try to produce training to match the quality of our 2-Day TapRooT® Course.

Therefore, we started assessing various virtual training platforms and testing ways to provide virtual training that would be interactive and effective.

Virtual RCA Training DevelopmentWe knew that just providing our 2-Day TapRooT® Root Cause Analysis Course virtually was not an option. Why?

Eight hours of virtual training in a day was just too long.
Our instructors were practiced at making live, face-to-face training interactive, but this was more difficult in the virtual classroom.
The classroom environment is different than the virtual environment. We knew that picking the right training delivery software environment would be important.
We didn’t know how many people we could effectively teach in a virtual course.

Therefore, we started testing different software virtual delivery systems and experimented with changes to content and timing.

We found a delivery system that provided a great virtual training experience that included virtual breakout rooms for team exercises.
We found that students could remain alert and interactive in three-hour segments that were structured with the right amount of interactive exercises, instructional content, exercises, and breaks.
We started with 10 person classes with two instructors to allow good interaction between students and instructors and provide an instructor to handle technical challenges while the other instructor taught.
We found ways to add quizzes, exercises, and software practice to the course to keep people involved.

Virtual RCA Training Testing & RefinementBy early July, we had a draft course that was ready for testing. Our first test used our staff and our contract instructors. We tested:

Our course material conversions to a virtual environment.
The timing of segments, breaks, and lunch.
Various quizzes and new exercise ideas.
The number of people to have in a virtual course and the capacity of our wifi with multiple students and breakout rooms.
How to coach the use of TapRooT® Software in a virtual environment.
The studio needed to conduct an effective course.

Ken teaching in the virtual classroom studio.

It was now August. After testing on our staff, we partnered with three TapRooT® Users (three different companies) to test our refined virtual course with a follow up post-course coaching and evaluation regimen to ensure the training was effective.

The testing continued through November. We found that:

The six-hour per day, three-day course was effective and received excellent student reviews.
Post-course coaching of the student’s first application of the TapRooT® System was very effective to reinforce the classroom learning. Not only did this question and answer/coaching session after their first investigation provide the students with a chance to ask questions about their use of TapRooT® RCA, but it also provided the instructors with feedback on the students’ use of the techniques and ideas of ways to make the training more effective.
Some of our initial post-course training (we initially held two post-course mini-review sessions plus an incident review) wasn’t needed and could be dropped to save student’s and instructor’s time.
Some quizzes and exercises could be modified to simplify the course administration but keep the interactive elements of the training,
We could increase the number of students in the class to 16 and reduce the number of instructors to one once the instructors were fully familiar with the virtual training environment and the new course materials.

During the later part of the testing, We started testing contract instructors’ wifi connections to ensure the needed capacity for conducting multiple, simultaneous courses and certifying more of our instructors to teach the new virtual RCA course.

When the testing was complete, we held two review and refinement meetings to improve the course once again.

That brought us to the end of the year.

Virtual TapRooT® Root Cause Analysis CourseWith all this course testing and refinement, what did the virtual course content turn out to be? Here is the course outline…

Course OutlineDay One (9:00 am to 4:00 pm with a 1-hour lunch)

Class Introductions and TapRooT® Introduction
TapRooT® System Overview – What You’ll Be Learning
SnapCharT® Basics – Gathering Information
LUNCH (1-hour)
SnapCharT® Exercise – Practice
Causal Factors – Identifying the Errors

Day Two (9:00 am to 4:00 pm with a 1-hour lunch)

Root Cause Tree® – Eliminating Blame
Root Cause Analysis Team Exercise
Lunch (1-hour)
Corrective Actions (The Corrective Action Helper®)
Generic Causes

Day Three (9:00 am to 4:00 pm with a 1-hour lunch)

Putting It All Together
Reporting – The Management Presentation
Frequently Asked Questions
Lunch (1-Hour)
Final Exercise – Putting to Work What You Have Learned
Final Exercise Management Presentation

Learning EnvironmentThe course is given virtually using an online teaching platform. Each student must have their own computer, with a webcam on during the class, allowing them to see the instructor, be seen by the instructor, and interact with the class. There will be continuous opportunities for participation, with plenty of breaks to keep everyone engaged. Team exercises will be completed throughout the course and will utilize cloud-based TapRooT® Software.

Course Materials1. TapRooT® Essentials Book 2. Laminated TapRooT® Root Cause Tree® 3. TapRooT® Root Cause Tree® Dictionary 4. Corrective Action Helper® Guide 5. 3-Day Virtual Course Workbook

For more information, CLICK HERE.

Post-Course Investigation CoachingThis is one of the most significant changes we made to improve the effectiveness of virtual training.

After the course is complete, the student can schedule an approximately 30-minute long review of their first application of the TapRooT® System to investigate an incident or to perform an audit.

A TapRooT® Expert (probably their instructor) will review the students SnapCharT®, Causal Factors, root causes (use of the Root Cause Tree®, and corrective actions (use of the Corrective Action Helper®). The student can ask questions, and receive advice that will improve their future use of the TapRooT® System.

We have found that this review and coaching is very valuable and provides one more virtual face-to-face learning opportunity after the information from the course has been allowed to sink in and then be applied in a real-world situation.

How To Schedule a Virtual Course for Your CompanyFor the first six months of 2021, we will be providing an opportunity for companies to schedule a Virtual 3-Day TapRooT® Training for up to 16 people at a time. The number of these courses will be limited as we certify our own in-house instructors (expanding our capability to deliver this interactive training).

Therefore, to get training for your company’s employees, contact by clicking on this link…

SCHEDULE A VIRTUAL COURSE

Also, we will not be certifying company instructors or offering public virtual courses until after an evaluation of the program at the 2021 Global TapRooT® Summit to be held on June 14-18 in Knoxville, TN. This review is to ensure the quality of the training and provide another opportunity to review the course with the TapRooT® Advisory Board.

Therefore … Don’t Wait!

Slots to conduct virtual training will fill up fast. Click the button above or call your TapRooT® Implementation Expert at 865-539-2139 and get your course scheduled today.

You may also listen to the conversation on the TapRooT® podcast.

How Can the Secrets Help You? The secrets can help you in many different ways! When you make assumptions about an incident and guess at root causes, your corrective actions are fixing “guesses.” Unlock Secret #1, the key to understanding how an incident occurred without assuming. Even if you are an experienced investigator, your knowledge will only take you so far. Learn Secret #2 and stop missing root causes. Are you jumping to “why” an incident occurred before examining what happened? Learn Secret #3 and collect better information. Do you have trouble getting the information you need from investigative interviews? Learn how to get around that with Secret #4. Do your corrective actions often include discipline, training, and procedures? Secret #5 will help you see beyond these three common fixes. Are you experiencing repeat incidents? That’s sometimes an indicator of ineffective corrective actions. Secret #6 helps you stop incidents from recurring. Your root cause system should be flexible enough to scale to the size of the problem and the risk of future accidents with similar causes.

Then you avoid spending more time and money than necessary. Secret #7 tells you how. The difference between a “good enough” investigation and a great investigation is seven secrets. This free webinar reveals all seven secrets that will change the way you conduct a root cause analysis. What are the seven secrets? Secret 1 YOUR ROOT CAUSE ANALYSIS IS ONLY AS GOOD AS THE INFO YOU COLLECT. OR … GARBAGE IN = GARBAGE OUT Most root cause systems operate as a “standalone” module. Information goes in and an answer comes out. They don’t help investigators collect accurate info. To make matters worse, some root cause tools actually start by developing a “hypothesis” and then collecting information to verify (or perhaps disprove) the hypothesis.

Extensive research has proven that once an investigator becomes invested in a particular hypothesis, his/her brain automatically starts looking for “facts” to confirm the hypothesis and disregards “facts” that are counter to the hypothesis. The result? You find what you want to find. This is not a robust root cause analysis process. 7 Step Process TapRooT® 7-Step Major Investigation Process Copyright 2016 by System Improvements, Inc. Used by permission. TapRooT® takes a completely different approach to how a root cause analysis process is used in an investigation. In the TapRooT® 7-Step Process (and in the 5-Step Proces for simple investigations), the root cause analysis tools are used throughout the investigation to make every investigation phase, including information collection, more robust.

STEP 1: PLANNING The first tool from the TapRooT® Toolbox that helps an investigator collect info is the SnapCharT®. The investigator starts using this tool to organize the investigation and decide what evidence needs to be gathered and assigns a priority to secure evidence that might be lost.

STEP 2: DETERMINE WHAT HAPPENED You may notice that in Step 2, there are four tools to help you collect information and determine the Incident’s sequence of events: SnapCharT® Equifactor® CHAP Change Analysis When you attend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Course, you will learn all these techniques plus advanced tools to conduct a special type of interview: the cognitive interview – that helps people provide better information to assist your investigation.

FIRST SECRET That’s the first secret. Get accurate, complete, necessary information to understand the incident. If you try to analyze assumptions, you will be guessing at the root causes and fixing your guesses. That would be a “bad practice.”

Secrets 2 – 7 We can’t spill ALL the beans just yet. Sign up for the FREE webinar and discover the Seven Secrets of Root Cause Analysis. Join us every week. The premiere of new TapRooT® TV videos on Wednesdays is at noon, on Facebook and YouTube. You may also listen to the conversation on the TapRooT® podcast. Of course, you may always listen/watch at your convenience via these links, even if you miss the Wednesday premiere.

Register for a TapRooT® Root Cause Analysis Training Course TapRooT® Root Cause Analysis Training courses are taught all over the world. If you are interested in learning how to stop repeat incidents, find a 2-day or 5-day course. We are available to train you and your staff on-site at your workplace; contact us to discuss your needs. You may also call us at 865.539.2139.

Whether the investigation is complex or seems to be a bunch of little things, we are here for you. Facilitations can be carried out remotely using a virtual platform so help is just a mouse click or phone call away.

We are available to train you and your staff on-site at your workplace; contact us to discuss your needs. You may also call us at 865.539.2139.

TapRooT® Root Cause Analysis Training courses are taught all over the world. If you are interested in learning how to stop repeat incidents, find a 2-day or 5-day course.

Watch Tim Diggs and Benna Hughes as they discuss this topic on WednesdayIn the TapRooT® TV premiere on Wednesday at noon, on Facebook and YouTube.

You may also listen to the conversation on the TapRooT® podcast.

Our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training teaches the materials from the 2-Day Course plus the techniques needed to lead a major investigation including interviewing, equipment troubleshooting, analyzing human performance, and other advanced tools. We also offer courses to troubleshoot and find the root causes of equipment failures (Eqifactor®).

For information about our COVID-19 precautions, please see our statement.

https://www.taproot.com/covid-19-precautions-at-taproot-training-sessions/

TapRooT® Training is also available online in the comfort of your own professional setting. We offer a diverse selection of online training in the Webinars course content section of our website.

Additionally, we recently released a self-guided online evidence collection course. Find out more below.

Want More Information on Upcoming Public TapRooT® Courses and Webinars?Watch Ken Reed and Benna Hughes as they discuss this topic on WednesdayIn the TapRooT® TV premiere at 12:00 pm, on Facebook and YouTube.

You may also listen to the conversation on the TapRooT® podcast.

Then, after you listen to Ken and Benna, be sure to read about our 2021 Global TapRooT® Summit.

We believe in the Summit so much that we offer a guarantee.

GUARANTEE: Attend the 2021 Global TapRooT® Summit. Go back to work and implement your road map to success. If you don’t save 10 times the cost of your attendance at the Summit, let us know and return your Summit materials and we will refund 100% of the Summit registration fee. This guarantee shows how certain we are that you will learn valuable best practices to take your team’s performance—and that of your whole organization—to the next level.

Sign up your team for the one conference you must attendThe 2021 Global TapRooT® Summit, June 14-18, 2021, in Knoxville, Tennessee, is the best setting to help you develop your roadmap to success. You will also meet industry leaders and network with other professionals.

Look through the 2021 Global TapRooT® Summit schedule to browse the tracks and then . . .

Peruse and take advantage of the Pre-Summit Courses (June 14-15).
Read the Summit FAQ.
Save money! Register 3 or more attendees simultaneously for a discount. Also, save when you register for the 3-day Summit plus a 2-day Pre-Summit course.

Join us every week for the TapRooT® TV video-premiereThe premiere of new TapRooT® TV videos on Wednesdays is at 12:00 pm, on Facebook and YouTube. You may also listen to the conversation on the TapRooT® podcast. Of course, you may always listen/watch at your convenience via these links, even if you miss the Wednesday premiere.

Register for a TapRooT® Root Cause Analysis Training CourseTapRooT® Root Cause Analysis Training courses are taught all over the world. If you are interested in learning how to stop repeat incidents, find a 2-day or 5-day course. We are available to train you and your staff on-site at your workplace; contact us to discuss your needs. You may also call us at 865.539.2139 for any questions you may have.

Has your company had a TapRooT® Executive Briefings and an Implementation Roadmap? Do you even know what they are and why they are so important to your TapRooT® program? These two things are important for you whether you are just starting out looking at TapRooT® and want to know more or perhaps you are TapRooT® users for years and don’t know if your company is getting the full benefits out of your TapRooT® system. Alex and Benna share with you what they are and how those things can help your company achieve your improvement goals.

Let’s begin with companies just starting out . . . has your company been thinking about possibly inquiring into TapRooT® and you aren’t sure where to start? An initial call and then an executive briefing is the perfect way to begin. Including your leadership at the beginning is very important to successfully implement TapRooT® in an effective and efficient manner. We want everyone on the same page. We want you to understand the methodology and what it looks like to have a successful TapRooT® program. Our goal is to partner with you from the beginning to ensure your success.

Next, is your company a current user of TapRooT®, and let's say you have had some team members who were trained and you all dust off your books and refresh yourself on TapRooT® quickly when something goes wrong. Are you getting the most out of what TapRooT® has to offer? Maybe you are on our software but you aren’t on the latest version. Did you know it has new features like the evidence collection app for your smartphone, grading your investigations to make sure you are doing the best investigations possible? Do you have an incident management system you use and either use TapRooT® software but are having to re-enter your data because it’s two separate systems? Or you aren’t using TapRooT® software because you have an IMS and don’t think you need it? Do you have different departments or locations in your company utilizing other methodologies and you all aren’t speaking the same RCA language? Do your investigation policies reflect when you should do refresher training and what triggers an investigation and what level of training the investigator needs? Do you know about all the continuous improvement training we have? Are you having a hard time keeping your team proficient and ready to go when something occurs that needs investigating? These are all things we can discuss with current TapRooT® users in a Roadmap Call.

We are here to partner with you to ensure your success! Don't go it alone . . . include us to get the most out of your TapRooT® program.

For more information contact us at info@TapRooT.com or visit our websites www.TapRooT.com

To find out about all our training, please see www.TapRooT.com/courses

Benna and Michelle Discuss how Certified Instructors must attend the summit to remain certified.

Here is what the DOJ has to say about corporate compliance programs and sentencing for corporate crimes:

The Principles of Federal Prosecution of Business Organizations require prosecutors to assess “the adequacy and effectiveness of the corporation’s compliance program at the time of the offense, as well as at the time of a charging decision.” JM 9-28.300. Due to the backward-looking nature of the first inquiry, one of the most difficult questions prosecutors must answer in evaluating a compliance program following misconduct is whether the program was working effectively at the time of the offense, especially where the misconduct was not immediately detected. U.S. Department of Justice Guidelines The DOJ guidelines for federal prosecutors says: To determine whether a company’s compliance program is working effectively at the time of a charging decision or resolution, prosecutors should consider whether the program evolved over time to address existing and changing compliance risks. Prosecutors should also consider whether the company undertook an adequate and honest root cause analysis to understand both what contributed to the misconduct and the degree of remediation needed to prevent similar events in the future. The DOJ guidelines say that the company should document the company’s response to a compliance issue including discipline taken or remediation (corrective actions). The guidance specifically says: Have the company’s investigations been used to identify root causes, system vulnerabilities, and accountability lapses, including among supervisory managers and senior executives? What has been the process for responding to investigative findings? How high up in the company do investigative findings go? DOJ says: Finally, a hallmark of a compliance program that is working effectively in practice is the extent to which a company is able to conduct a thoughtful root cause analysis of misconduct and timely and appropriately remediate to address the root causes. These two guidelines imply that your root cause analysis system should identify Management System root causes and have SMARTER corrective actions. Importance of Compliance Your corporate counsel can explain the importance of your compliance program IF you get in regulatory trouble. But from the brief explanation above, you need to know about advanced root cause analysis and you need to have the best root cause analysis program implemented to reduce your potential liability under the sentencing guidelines. But there is an even MORE IMPORTANT reason to have the best root cause analysis as part of your compliance program. That reason is that implementing outstanding root cause analysis can help you prevent major accidents (compliance issues) by analyzing and fixing precursor incidents to prevent major breaches of compliance.

Learn More About Advanced RCA and Compliance First, to learn more about TapRooT® advanced root cause analysis, you should attend TapRooT® Training.

Here is a link to the course descriptions:

https://www.taproot.com/courses

And here is a link to the upcoming public course schedule:

https://store.taproot.com/all-locations

What about further learning on compliance and root cause analysis? We have you covered there too! The 2021 Global TapRooT® Summit has a new track: Compliance Best Practices Track at the 2021 Global TapRooT® Summit Topics in the Compliance Best Practice Track include: Accident or Gross Negligence: Lessoned Learned from EPA Criminal Investigator Compliance Causal Factors ISO 45001: 1) Self-Audit of Your ISO 45001 Implementation 2) Performing an ISO 45001 Gap Analysis 3) ISO 45001 Key Elements Use TapRooT® to Keep You Company Out of Court How Regulators Can Become Better Investigators (Staying away from bias) Admiral Rickover and Conservative Decision Making Defeating the Blame Culture: 1) How Management Learned Not To Blame 2) Fight Against Blame 3) How a Gold Mine Reduced Blame Those are some interesting and important compliance topics. CLICK HERE to learn more about the 2021 Global TapRooT® Summit. Questions? Contact us or call us at 865.539.2139. For more information on TapRooT® training: www.taproot.com/courses For information on our upcoming Global TapRooT® Summit: www.taproot.com/summit

Benna and Ken discuss an example of how Equifactor® troubleshooting leads to human error root cause analysis.

While TapRooT® occasionally utilizes discipline as a corrective action that must mean it is sometimes effective, right? But if you think about it, most people don’t do things wrong just for the heck of it unless somewhere they think it’s probably okay. They saw their co-worker take a shortcut just the other day and their manager told him “job well done” for getting the task done so quickly. Time is money, right! Time is money when things go right and when they go wrong. So, this time you took the same shortcut as you’ve seen others do, but this time something went wrong and now they have had to shut things down (at a minimum). Downtime is money too. You knew it was a shortcut, you knew you skipped a step in the procedure, but so does everyone else. What should the company do with you now that something bad happened?

If your company is great at enforcing its policies, you know if you take a certain shortcut to get done quicker than something negative will happen to you. There will be a consequence for not following the procedure and your company always enforces it. If that’s your company, then you are likely to think twice before taking that shortcut.

However, if you are at a company where people feel it’s okay to take shortcuts to get things done quicker (hoping all will be well and nothing bad will occur by taking that shortcut), it gets easier and easier within that company’s culture to take some shortcuts to get the job done. Because other people do the same shortcut and they sometimes get a pat on the back! But this time something bad occurred. Are you at fault for taking a known shortcut and then need to be disciplined? Not necessarily.

This topic is near and dear to Marcus Miller’s heart. Listen in as he discusses how enforcing boundaries and policies along the way consistently can help deter people from taking the wrong actions to begin with. Then if a shortcut is taken by an employee when there is a known constant, negative response to that action, perhaps then, discipline might fit. Even then when we dig deep enough, we can probably still find a deeper cause. Taking the time to investigate properly to get to the real root causes of why an incident happened is worth it! We can teach you how to do just that!

For more information on TapRooT® training: www.taproot.com/courses

For information on our upcoming Global TapRooT® Summit: www.taproot.com/summit

Do a SnapChart®.

a. Is a visual timeline of what happened. Provides a clear picture of what happened and clarification of the incident so we can identify all the areas of potential improvement

b. Can be used as planning and data collection tool

c. SnapChart® is very simple to do

d. Early versions will be very simple, assumptions and missing info, fill that info in with (3 P &R), interview techniques. Spend time here to move through the analyzation phase efficiently

e. If you have not been to a 5 day consider our Webinar on improving Interview and Evidence collection techniques

f. Have conditions detailing the events. A s/c with 0 conditions is an indication of incomplete. Answers to our dictionary questions like to live in the conditions. “What do we know about each event?”

g. Remove blame focus in our SnapChart®

h. Why?

i. How?

j. Use on action and 1 verb per event avoid “and”

k. Use active voice opposed to passive voice to provide clarity

l. Ex “Pump 2B stop button is pushed by Operator A vs Operator A pushes 2B stop button

m. Be specific and precise

n. Quantify – instead of “hot” temperature was 100 F

o. Be neutral and objective

p. Do not use judgmental statements Don’t know how to create a SnapChart® . . . we can teach you!

Contact us for onsite training at info@TapRooT.com or view our Public Courses at www.TapRooT.com/courses

Already trained in TapRooT®, here is a link to our Software Academy for how to start your SnapCharT®: https://www.taproot.com/how-to-create-a-new-snapchart-in-taproot-vi/

To find out more about Interviewing and Evidence Collection, please see: https://store.taproot.com/search?q=Effective+Interview Contact us at info@TapRooT.com for more information!

We don’t find it surprising that you find 5-Whys root cause analysis lacking. The lack of effectiveness of 5-Whys RCA has been shown in simple investigations and major investigation. Even smart, well-trained users (Like Taiichi Ohno, himself) frequently jump to conclusions, follow a single root cause trail, and fail to adequately analyze the causes of human error. That’s why we find it so surprising that people still recommend 5-Whys root cause analysis because it is “easy.” Easy but wrong is the wrong answer when you are counting on your root cause analysis to save lives, stop injuries, improve equipment reliability, or stop quality issues. And there are other techniques that are easy but effective. Let’s look at one of the most famous 5-Why examples used by Taiichi Ohno), who created the 5-Why root cause analysis technique. He is quoted using the following 5-Why example to teach 5-Whys to others. Here is an example: 1. “WHY did the robot stop?” The circuit has overloaded, causing a fuse to blow. 2. “WHY is the circuit overloaded?” There was insufficient lubrication on the bearings, so they locked up. 3. “WHY was there insufficient lubrication on the bearings?” The oil pump on the robot is not circulating sufficient oil. 4. “WHY is the pump not circulating sufficient oil?” The pump intake is clogged with metal shavings. 5. “WHY is the intake clogged with metal shavings?” Because there is no filter on the pump. That’s it. The fifth WHY. Taiichi Ohno says the “Root Cause” is: “NO FILTER ON THE PUMP” Would you call that a root cause? I wouldn’t. What would the corrective action be? Probably to install a filter on the pump. What is wrong with this root cause analysis? To find out, we would have to dig deeper into the failed robot’s root causes. In our video, we will look at the three main problems with 5-Why root cause analysis and see how another technique, TapRooT® Root Cause Analysis, might produce a more thorough root cause analysis.

Blog article on 5 Why: https://www.taproot.com/dissatisfied-...

Links can be: Sign up for TapRooT® Training:

https://www.taproot.com/courses

Attend the 2021 Global TapRooT® Summit:

https://www.taproot.com/summit/

Alex Paradies educates us on how root cause analysis can be used to improve industrial operations.

Does your management may want fewer human errors? If

human performance at your facility lags behind what your management thinks is acceptable, you may

need to improve human performance. But how do you improve human performance? With a human

performance improvement program!

Mark developed his first human performance improvement program back in 1985. It’s an interesting story

of how I came to do that, but that story is for another time. The point of this post is to discuss how YOU

can develop your company’s human performance improvement program.

What Do YOU Need To Know About Human Performance Improvement?

Before you start developing a human performance improvement program, you should probably know

something about human error. There is a whole field of study about this called human factors or

ergonomics.

When Mark started designing his first human performance improvement program, he had just finished his

Master’s Degree with an emphasis on Human Factors. Also he had just left the Nuclear Navy with

extensive experience in high-reliability operations. Therefore, he had a pretty good background to

develop a program.

You probably don’t have time to get a Human Factors Master’s Degree or spend seven years in the

Nuclear Navy to get a background to develop a human performance improvement program. What should

you do? We would recommend:

Get as much information as you can about human factors.
Review other human error reduction/human performance improvement programs.
Review the large variety of human error reduction techniques being taught to understand how they

work and their human factors basis.

Get feedback or test how the various human performance improvement tools work.

That’s a pretty good list. We can help!

Learn more about the Stopping Human Error Book! https://www.taproot.com/stopping-human-error-

book/ and then buy the book: https://store.taproot.com/book-10-taproot-stopping-human-error

Sign up for the 2 Day Stopping Human Error Course: https://www.taproot.com/course/stopping-

human-error-course/

Join us at our 2021 Global TapRooT® Summit where you’ll learn more about this and many

other improvement program topics: https://www.taproot.com/summit/

They discuss what EHS professionals find challenging or frustrating about investigations. Such as, many investigations never get to the “real root causes” due to bias, leading to actions that only address superficial issues or focus too much on behavior.Also, organizations rely on RCA tools that are too simplistic for the complexity we often encounter. There is amazing value at integrating our technology that further visualize data/insights to help detect precursors before they could lead to more serious events.

We are pleased to announce our new partnership with Cority, a trusted EHSQ software solutions provider. With 30+ years of innovation and experience, Cority’s team of 500 experts serve more than 1200 clients across 30 industries in 100 countries, supporting millions of end-users. TapRooT® Investigators and Cority’s clients now have the opportunity to navigate seamlessly between the two solutions during an incident investigation process.

For more information on TapRooT® go to www.taproot.com

For more information on Cority go to www.cority.com

For more information on our partnership go to https://www.taproot.com/taproot-welcomes-our-new-partner-cority/

Hazards, targets, and safeguards to look for the most risk. Target those and try to stop human error from causing issues with those items. Multiple safeguards . . . the constant battle against complacency. Build reliability on the system . . . so when someone makes an error (because they will) the system is reliable enough to handle it. Change person or change system.

Sign up for the Stopping Human Error Course or Buy the Book: https://store.taproot.com/search?q=Human+error

We discuss the importance of keeping everyone safe during covid, social distancing during public and onsite courses, abiding by local government guidelines, revised exercises during the courses to keep social distancing, availability of hand sanitizer, and use of masks.

We’ve all seen accidents that involved automation. Probably the most dramatic case lately was the 737 Max crashes.

We’ve probably also heard someone say that automation is more reliable than human control. In fact, there are systems that are so unstable that human can’t control the system without the help of automation (for example the B-2 Bomber).

So what is the right role for automation and the right role for the human?

How can assigning the wrong role to the human or automation cause an accident?

That’s something that Mark Paradies studied while getting his Masters Degree.

And the proper role of automation and the human (function allocation) is what we will discuss in this video.

So click on play and see how this video might help you when evaluating new systems (or old ones) at your facility,

Here are links to get even more information from our previous blog posts and a link to Mark’s thesis:

Automation and Human Error https://www.taproot.com/automation-and-human-error/

Automation and Accidents https://www.taproot.com/automation-and-accidents/

A Cognitive Allocation to Improve Nuclear Power Plant Performance https://www.ideals.illinois.edu/bitstream/handle/2142/96486/Paradies_Mark_W_MS.pdf?sequence=1&isAllowed=y

Monday Accident & Lessons Learned: Is Automation the Solution to Human Error? https://www.taproot.com/is-automation-the-solution-to-human-error/

Monday Accidents & Lessons Learned: When Automation Fails Without a Heads-Up https://www.taproot.com/monday-accidents-lessons-learned-when-automation-fails-without-a-heads-up/

Monday Accident & Lessons Learned: How Can Automation Get You Into Trouble? https://www.taproot.com/monday-accident-lessons-learned-how-can-automation-get-you-into-trouble/

Certified TapRooT® Instructor . . . have you been wanting to become one at your company so you can teach TapRooT® to your employees . . . there are a lot more things to consider than just checking off the steps to becoming one and we’ll tell you about that in this week’s TapRooT® TV. Things to consider are things like will your instructor be able to teach at least once a month? It takes regular practice to be an effective instructor. We have learned it takes a year of consistent teaching to encounter most of the types of questions an instructor will receive in training. How experienced are they at doing TapRooT® investigations? Experience can bring a great perspective to the course they teach, especially when attendees start asking questions about applying TapRooT® in real-life scenarios. Are they instructor material? Just because someone has a lot of experience with investigations doesn’t necessarily mean they will make a great instructor. Links mentioned in the video: https://store.taproot.com/5-Day

https://www.taproot.com/course/3-day-...

https://www.taproot.com/becoming-a-ce...

SHOW LESS

Patient Safety . . . medical errors are the third-leading cause of death in the USA just behind Cancer and heart disease. With an estimated 400,000 of us experiencing PREVENTABLE harm. If you are passionate about patient safety, join us for this episode. We discuss how we can help lower these errors and also discuss a great success story that should be an inspiration to all in the medical field that these events can be used as opportunities for improvement thereby reducing the probability that they will occur again in the future. Register here for the July 1 webinar: https://store.taproot.com/root-cause-...

Register here for the July 27-28 2 Day Course in Knoxville:

https://store.taproot.com/2-day-north...

For more information on TapRooT® go to

https://www.taproot.com

Michelle Wishoun and Ken Reed discuss our various on-site course options to help you determine the best TapRooT® training for your employees.

Ken Reed and Michelle Wishoun discuss Equifactor® training options for your employees.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

Welcome to this edition of TapRooT® TV about stopping human error?

In this edition we discuss book 10 in the TapRooT® Book Series: Stopping Human Error.

This book, and the course based on the book, is a great place to learn about the human factors research that has been applied in the field to improve human reliability.

Managers often think that if people would just try harder, concentrate, think before they act, and be more careful, then accidents wouldn’t happen. If you think that’s the answer – give it a try! Trying harder isn’t a bad idea but it’s not a sustainable strategy to improve human performance.

What can you do? Try the proven human performance best practices in this book. They are based on human factors research and have been proven in the field.

You might ask, “Can I stop all human errors?” The answer is no. But you can stop important errors, make other errors less likely and easy to catch and add defense in depth to stop major accidents.

Finally, at the end of this book, you will have the knowledge you need to develop a custom program to improve human performance at your facility and stop many important human errors. What can this save your company? Billions. It can prevent fatalities, stop quality issues, improve equipment reliability, and reduce the chance of regulatory fines. That means this book is well worth your time to read.

If you would like more information about the book, Stopping Human Error, see:

https://www.taproot.com/new-book-on-human-error/

And if you want more information about the Stopping Human Error Course, see:

https://www.taproot.com/course/stopping-human-error-course/

And if you have questions about ways to improve human performance and stopping human errors, call us at: 865-539-2139.

Root Cause Analysis with TapRooT® has saved many lives. Listen to what some clients have told Mark Paradies. TapRooT® has also helped companies go from losing money from to making money. We are honored to have helped clients with both. Our client success stories give us the drive to do what we do at System Improvements.

To find out how to improve your program please visit our website and learn about what TapRooT® can do for you: www.TapRooT.com

To find out about what courses we have coming up around the world visit: www.TapRooT.com/courses

TapRooT®'s Equifactor® Equipment Troubleshooting is now even faster to learn with the new 2 Day Course. Ken and Benna discuss recent changes to Equifactor® Book and training! To see where we will have our next 2 Day TapRooT®/Equifactor® Course go to: https://store.taproot.com/2-day

Tim Diggs discusses a new way to find causal factors when you are doing TapRooT® Root Cause Analysis. He and Alex Paradies have been working on a webinar that will come out on April 29. Tim gives us a sneak peak into what you can expect with our new way to find causal factors.

Join us as Dan Verlinde does a live demonstration of the new TapRooT® at that can help you collect information for your investigations. It contains some other great resources as well.

Join us as Mark describes the "Normalization of Deviation" and whether one bad apple can spoil the whole bunch.

Here is a link to Mark's blog article about this topic https://www.taproot.com/normalization-of-deviation-can-one-bad-apple-spoil-the-whole-bunch/

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

Mark Paradies shares some Root Cause Analysis success stories during the 2020 Global TapRooT® Summit.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

Benna and Marcus discuss the impact of Discipline and Criminalization in trying to stop accidents.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

Benna and Ken discuss why "fast" is not a suggested speed when conducting a root cause analysis.

Link to Barb's article https://www.taproot.com/a-look-at-3-popular-quick-idea-based-root-cause-analysis-techniques-5-whys-fishbone-diagrams-and-brainstorming/

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

Join us as Benna and Alex discuss Lean processes to help you with your root cause analysis.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

For info on the 2020 Global TapRooT® Summit visit http://taproot.com/summit

Join Benna and Michelle as they discuss the advantages of the TapRooT® Hosted software and how your IT department can benefit from this solution.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

For info on the 2020 Global TapRooT® Summit visit http://taproot.com/summit

Join Ken and Benna as they walk you through a demo of how Equifactor® can be used to troubleshoot a centrifugal pump failure.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

For info on the 2020 Global TapRooT® Summit visit http://taproot.com/summit

Benna and Mark provide you a preview of the PreSummit courses available at our upcoming 2020 Global TapRooT® Summit on March 9th - 13th in Horseshoe Bay, TX.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

For info on the 2020 Global TapRooT® Summit visit http://taproot.com/summit

Benna and Marcus discuss the Patient Safety Improvement course at the upcoming 2020 Global TapRooT® Summit.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

For info on the 2020 Global TapRooT® Summit visit http://taproot.com/summit

Benna & Ken discuss the upcoming new pre-Summit Equifactor® Course as well as how our on-site courses can be custom-tailored for your company. They also discuss a little more about our 2020 public course schedule.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

For info on the 2020 Global TapRooT® Summit visit http://taproot.com/summit

Benna and Barb talk about why evidence collection is so important. Additionally, they discuss how you collect evidence and add it to your SnapCharT® for use in going through the Root Cause Tree® to make your root cause analysis “evidence-based”.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

For info on the 2020 Global TapRooT® Summit visit http://taproot.com/summit

Benna and Ken discuss some of the exciting 2-Day PreSummit courses happening prior to the 2020 Global TapRooT® Summit in Horseshoe Bay, TX in March.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

To sign up for the Summit visit: http://taproot.com/summit

Benna and Marcus explain the Improving Investigations Track at the 2020 Global TapRooT® Summit and why people should attend.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses visit http://taproot.com/courses

To register for the Summit visit http://taproot.com/summit

Benna and Anne discuss things to know about the Horseshoe Bay Resort in preparation for the 2020 Global TapRooT® Summit.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

To sign up for the Summit visit http://taproot.com/summit

Barb and Benna discuss non-verbal communications.

Benna and Mark discuss the process of finding root causes using the TapRooT® system. Below are links to a few of the items mentioned today.

New Orleans Building Collapse Root Cause Analysis: https://www.taproot.com/root-cause-an...

Essential Techniques: https://www.taproot.com/essential-roo...

Need 7-Step Process and Building collapse video: https://www.youtube.com/watch?v=W8NRh...

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

Benna & Ken talk about New Year’s resolutions and how everyone should have a plan to improve performance no matter what their job is. They explain why the Summit is such a good place to get improvement ideas and how you can work the ideas you gain into your 2020 improvement plan.

Benna & Mark talk about the new book and upcoming Pre-Summit course. For additional information visit https://www.taproot.com/root-cause-analysis-tip-is-human-error-a-root-cause/

For more information about how the TapRooT® process can help your organization visit http://taproot.com

Benna & Ken talk about Corrective Action Helper®, Hierarchy of Controls - remove hazard/target and using stronger Safeguards.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

Michelle Wishoun and Ken Reed talk about Ken's Achieving Excellence and Reliability track for the upcoming 2020 Global TapRooT® Summit in Horseshoe Bay, TX. This event runs March 9-13, 2020. Register today: taproot.com/summit

Ken Reed and Benna Hughes discuss the Scientific Method and its merits as a Root Cause Analysis Tool. The talk is inspired by Mark Paradies's article: https://www.taproot.com/scientific-method-and-root-cause-analysis/

Benna Hughes and Ken Reed walk you through the attendee registration process for the 2020 Global TapRooT® Summit March 9th - 13th, 2020 in Horseshoe Bay, TX.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

Benna Hughes and Rick Hulse discuss the advantages of bringing a team to the 2020 Global TapRooT® Summit.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

Benna Hughes and Mark Paradies dicuss various Root Cause Analysis tools and why you should use TapRooT® when conducting an RCA.

Here is the blog article that is the inspiration for this video: http://www.taproot.com/root-cause-comparing-common-rca-techniques/

Benna Hughes and Barb Carr discuss Barb's upcoming Work/Life Balance Track" for the 2020 Global TapRooT® Summit.

Here is the blog post that Barb mentions during the video: https://www.taproot.com/live-your-core-values-3-steps/

To register for our 2020 Global TapRooT® Summit courses visit http://taproot.com/summit

For more information about how the TapRooT® process can help your organization visit http://taproot.com

Benna Hughes and Dave Janney discuss the importance of and steps required to conduct effective safety meetings.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

Benna Hughes and Michelle Wishoun discuss the Certified Instructor Track at the upcoming 2020 Global TapRooT® Summit in Horseshoe Bay, TX March 9th-13th.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

To register for the 2020 Gobal TapRooT® Summit visit http://taproot.com/summit

Benna Hughes and Mark Paradies discuss the importance of a Guided Root Cause Analysis when investigating an incident.

Benna Hughes and Ken Reed discuss the Human Performance Track at the 2020 Global TapRooT® Summit and why you should attend.

You can find the Summit brochure mentioned here: https://www.taproot.com/summit/

Benna Hughes and Michelle Wishoun discuss our new TapRooT® Enterprise software trial period options. Get started using the Enterprise version of TapRooT® VI today!

Benna Hughes and Ken Reed discuss the Achieving Excellence & Reliability track at the upcoming 2020 Global TapRooT® Summit.

Don't forget to register for the Summit next March 9-13 in Horseshoe Bay, TX Register: https://summit.taproot.com/

Benna Hughes and Marcus Miller discuss the importance of planning ahead for TapRooT® training in 2020 as classes fill up quickly.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

Benna Hughes and Marcus Miller discuss the phases required to create a thorough and credible root cause analysis.

Benna Hughes and Mark Paradies discuss what it means to be a Root Cause Whisperer and how to improve your root cause "hearing."

Mark mentions an article about the TapRooT® Fundamentals that can be found here: https://www.taproot.com/about/root-cause-analysis/

Benna Hughes and Barb Carr discuss Barb's new Evidence Collection book and Barb ends the video with a nice announcement related to the subject.

Here is the link on the TapRooT® store to purchase the book: https://www.taproot.com/store/TapRooT-R-book-7.html

Benna Hughes and Dave Janney discuss the reasons why you should register for the Safety track at the 2020 Global TapRooT® Summit.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

"Are you keeping your root cause analysis simple or making it too simple?" Benna Hughes and Mark Paradies discuss this question, prompted by our blog article: https://www.taproot.com/kiss-and-root-cause-analysis/

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

Benna Hughes and Ken Reed provide a short summary of some of the items to review ensuring your company's Root Cause Analysis program is where it needs to be midyear.

Dave and Benna discuss TapRooT® Implementation from leadership to employees to continuous improvement.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

Benna Hughes and Ken Reed discuss some of the courses that are available to supplement your TapRooT® training.

When Should You Ask For Help in Root Cause Analysis? https://youtu.be/LyGY9JXmtv4

Benna Hughes and Ken Reed discuss when it's time to stop trying to figure out Root Cause Analysis yourself and to ask for assistance.

For more information about how the TapRooT® process can help your organization visit http://taproot.com

To sign up for one of our courses go to http://taproot.com/courses

During the video Barb and Benna refer to a video on Building Rapport. Click below for the link to the video on our YouTube page.

Building Rapport

Benna Hughes and Mark Paradies talk about the importance of going "back to the basics" and discuss what exactly is an incident investigation.

Benna Hughes and Mark Paradies talk about the importance of going "back to the basics" when you determine you have repeat incidents at your company.

In our final part of this series, Mark Paradies, Benna Hughes, and Ken Reed discuss safety in relation to human performance and human error.

In Part 3 of this series, Benna and Mark continue their discussion of how to stop human errors and talk about some Human Reliability best practices.

In Part 2 of this series, Mark and Barb discuss Mark's upcoming book on how to stop human errors at the workplace.

In Part 1 of this series, Benna and Ken begin to discuss the various ways to minimize the number of issues where human error is found to be the root cause of an incident.

Marcus Miller continues today discussing what has now occurred with the medical error at Vanderbilt Hospital that we discussed in Part 1 as the nurse has now been charged with 2 felonies. How can these tragedies be avoided?

TapRooT® is valuable to all industries but one that hits home to everyone is the medical industry. Join us as Marcus Miller discusses a recent incident and how TapRooT® can help.

Benna and Barb discuss the importance of leading with emotional intelligence and how this can be important to your safety program. They also discuss how you can improve your EQ

Ken and Benna answer some questions from TapRooT® users and offer tips for maintaining proficiency in your program.

Ken Reed discusses the importance of Equifactor® in your incident investigations

Benna Hughes and Ken Reed discuss why blame is a "go to" when incidents occur. Based on the blog article by Mark Paradies: https://www.taproot.com/why-does-blame-make-sense/

You've been trained in TapRooT® or you have a team that has been TapRooT® trained. Now what, if you don't have incidents to investigate right away or consistently you don't want to lose your skills. Ken Reed and Benna Hughes discuss how to keep those skill proficient and well honed and how to keep your team ready to go. Here's the link to the blog article Ken wrote: https://www.taproot.com/are-you-a-proficient-taproot-investigator/

Mark Paradies and Ken Reed wrap up the 3 part series on Great Incident Investigators.

Today Mark Paradies joins Ken Reed to continue the series on The Great Investigator Series.

In this new series, Benna Hughes and Ken Reed discuss the most important and valuable traits of a great root cause facilitator. Take note and implement them at work to be a more effective investigator. In Part 1 we are joined by Chris Vallee