Fast Pace with Josh Phegan and Dean Mackie: Recent Episodes
Josh Phegan - Real Estate Trainer, speaker, coach.
Fast Pace with Josh Phegan and Dean Mackie is a podcast for estate agents focusing on growth, leadership and management.
This Fast Pace episode features Dean Mackie and Josh Phegan on great business turnarounds and why they happen. They look at getting out of comfort zones to make timely changes, recognising the things that lead to a downward spiral, defining focus vs. awareness, knowing what to go all in on and when it's time to make that turnaround.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss ways to refresh your leadership. They discuss knowing when to make a change, the journey to becoming the leader you want to be, recognising the signs of burnout, and practising self-reflection and continuous learning.
This Fast Pace episode features Dean Mackie and Josh Phegan on the business model advantage. Dean and Josh discuss how the traditional real estate business model has changed with technology, why and how small businesses need to scale, the advantages of various models, and making your choice based on your situation, your goals, and what you really want to do.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss why engagement is necessary to effect change. They look at ways to get everyone engaged, life stages and business cycles that prevent people from buying in, meetings, communication and incentives that can bring them on board, and understanding that leaders are people, too, and vulnerability is where the growth happens.
This Fast Pace episode features Dean Mackie and Josh Phegan on what creates simplicity and the challenges of implementing it. They discuss using data and doing the basics really well, seeing what's in front of you, making full use of the tools you have, regularly reviewing what works and simplifying what doesn't.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss how to be a leader. They look at staying fresh and providing great energy to your people, being self-aware, doing self-care, bringing in fresh leadership, the family-village-tribe model, and doing things you know will light you up and keep you fresh.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss the retention game. They look at why people stay in your business and why they might leave, expecting natural turnover, compensation and benefits, alignment of vision and values, social aspects, career path progression, knowing and supporting their goals and creating an environment people want to be part of.
In this episode of Fast Pace, Dean Mackie and Josh Phegan explain rapidly changing market conditions and the ability to respond. They look at getting a business to perform at its best in every market, understanding your customer's needs and adapting those to happen with the state of the current market, and having the fundamental tools, training, systems and accountability that allow your team to be successful.
This Fast Pace episode features Dean Mackie and Josh Phegan on managing people in a chaotic era. They talk about the reduced predictability and increased instability in the world since COVID, specific areas leaders need to focus on to align and empower their teams, getting your foundations right, and creating certainty in your performance.
This week on Fast Pace, Dean Mackie and Josh Phegan talk about setting and achieving worthwhile goals. They look at attaching meaning to your goals, how your market position drives strategy, using SMART to set goals properly, and setting supportive sub-goals.
This Fast Pace episode features Dean Mackie and Josh Phegan on the power of a virtual boardroom. Dean and Josh discuss ways you can explore the minds of the greatest agents and business people, and be inspired to change the way you think and grow your business.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss financial year planning and what makes a great financial plan. They look at elements of your key strategy, small changes that make a big difference in average sale price, growing your market share, creative strategic planning, and getting connected with your 'Why'.
This Fast Pace episode features Dean Mackie and Josh Phegan on brand as a platform for success. They discuss brand experience and brand consistency, the power of partnership, building a strong personal brand that compliments your agency, and avoiding brand disconnect by maintaining synergy.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss the secret to a great merger, and lessons they've learned doing mergers and acquisitions. They look at having a foundation of shared trust, vision and values, a detailed implementation plan, a culture of collaboration, and a thorough understanding of what it is that you're buying.
This Fast Pace episode features Dean Mackie and Josh Phegan on why the future is talent. They discuss acquiring and developing talent, desire and self-belief, responsive change and innovation, tech-enhanced training and scaling, and automating tedious tasks to unlock and reshape talent.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss how to beat the market of the day and think differently about markets. They explore staying focused on the things you can control, key elements to have in place, key metrics to stay aware of, knowing how to make the right adjustments as the market changes, and being data-driven and tech-savvy.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss leadership skills in 2024. They examine servant leadership and helping your people be successful, leading through transitions in priorities and mindset, open emotional intelligence, reducing the overwhelm, co-creative leadership, and becoming a catalyst for innovation.
In this episode of Fast Pace, Dean Mackie and Josh Phegan explain how to use the big data sets in business, and why they are so often underutilised. They talk about when big data becomes valuable, the problems of storage and security, emerging developments in the industry, and using the capabilities of data technology to optimise your existing systems.
This Fast Pace episode features Dean Mackie and Josh Phegan on the secret to great events. They look at defining the purpose for each event, knowing what a successful event looks like, understanding your target audience, making the commitment to do it right, and getting people engaged.
This week on Fast Pace, Dean Mackie and Josh Phegan talk about growing great teams that work. They list things to look at when you're building a team, behaving your way to success, how individuals fit in, how to facilitate growth, building and teaching systems, and the requirement for psychological safety.
This Fast Pace episode features Dean Mackie and Josh Phegan on the function of sales leadership and how to fill that role. They discuss placing people in their best performance positions, the sales manager's role, the servant leadership model and using forward indicators.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss the business of fitness and why business is the greatest sport. They look at maintaining life balance, high performance with chaos and anxiety, building a healthy ecosystem, getting clear on goals and where to start, and establishing a sense of safety and security.
This Fast Pace episode features Dean Mackie and Josh Phegan on planning as a business leader, and scaling for agents and for life. They discuss planning rhythms, execution and what works, clarity around your vision, planning with your calendar, surface area and foundational situations, and prioritising for balance so you can be your best self.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss consolidation, and whether that's going to happen inside of the real estate industry. They address why this is the right time to do it, how to make it happen, problems consolidation would solve, how to reimagine what we do, and how consolidation can scale.
In this Fast Pace episode, Dean Mackie and Josh Phegan examine quality of data and the data play. They discuss the value of first-party data, how relevancy drives frequency of communication, applying science to our people-based industry, understanding that the data play isn't useful unless it's implemented, making the digital investment, and learning how to use digital technology to build, produce and convert your audience.
This episode of Fast Pace features Dean Mackie and Josh Phegan talking about developing a leadership shadow. They look at teams, individuals and the roles they can play, what the leadership shadow can do for you, attributes they should have and skills they need to develop, your role in their growth and success, judging your performance by the capability and potential of your team, and all the little mistakes that eventually bring success.
In this episode of Fast Pace, Dean Mackie and Josh Phegan explain how to simplify your business and get back to core. They explore what simplification means, identify core and non-core functions you need, and discuss scaling to access better resources at a lower price, best platforms for communication, broken systems, examples of simplification and added value.
This Fast Pace episode features Dean Mackie and Josh Phegan on shifting performance with top grading. They discuss A, B and C players and how to progress them, challenging the A players, coaching the B players, setting expectations for C players and knowing when they need to be trimmed, and investing time and energy where you'll get the greatest return.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss building a talent development squad and why you need one. They look at having a culture of learning and improving, future-proofing your business, getting clear on what you need, who should do the training, making sure you have the right people, and doing it all consistently and at scale.
In this episode, Josh Phegan and Dean Mackie discuss the critical role an eye on the future has whilst doing great work in the now. From the value of investing ahead of the curve to focusing on core business on the day-to-day. Understand the investment and payoff cycles so you give things long enough time to work whilst being able to make decisions for vital success in the now.
In this Fast Pace episode, Dean Mackie and Josh Phegan look beyond competition and explore the role model approach to business and life. They talk about drawbacks of the common enemy approach, competition inside of silos, seeking cooperative alignment, setting value expectations for shareholders, and taking satisfaction in the way you do business and being the best at what you do.
This episode of Fast Pace features Dean Mackie and Josh Phegan stepping through the stages of business growth and understanding the modelling involved. They discuss the 5 key stages of growth, what to consider at each stage and why they're not necessarily sequential, acquisition and rebranding, growth vs. stability, and avoiding decline after business maturity.
In our Fast Pace episode today, Dean Mackie and Josh Phegan talk about stages of profit, growth or both. They look at what happens in each mode, balancing incompatible modes, short-term cutbacks that affect future growth, investing ahead of the curve, dealing with friction at the leadership level, and clearing barriers by realigning with vision and goals.
In this episode of Fast Pace, Dean Mackie and Josh Phegan talk about the essential metrics for business owners. They sort out the metrics that are critically important and examine categories, how metrics change and how often to check, they explain forecasting with financials, how property management metrics relate to sales, and sales metrics that assist with recruitment.
This Fast Pace episode features Dean Mackie and Josh Phegan on planning and the corporate calendar. They look at yearly events, relative moods and how the cycle works, market demand and supply, time management and keeping your people in sync, writing it down so you don't forget every year, and putting yourself in control of your time.
This week on Fast Pace, Dean Mackie and Josh Phegan talk about building business culture, what culture is and how to build a strong team culture. They discuss advantages and benefits as well as challenges and expectations, conflict resolution and the need for clarity, psychological safety, a healthy team dynamic, and why high-energy leadership is so important.
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss the future of property management and where the hidden opportunities will be. They look at ways to improve the customer experience through combining AI and digital technology with people, to change and improve your marketing, to make processes and resources more available, and to increase income.
In this episode of Fast Pace, Dean Mackie and Josh Phegan talk about what the brand story should look like for your business and how to build it. They look at narrative that makes an emotional connection with your customers, getting your team to buy in, replicating your customer experience, shaping your brand personality, and establishing credibility.
This Fast Pace episode features Dean Mackie and Josh Phegan on how to build and use a knowledge base. They discuss the documents and information that go into it, how to make it accessible, advantages for onboarding, its function as a cultural hub, updates and version control, and the role of providing the tools your people need as they need it.
This week on Fast Pace, Dean Mackie and Josh Phegan talk about the process of defining your customer experience. They look at creative tension, managing expectations, the mood of the market, the informed vendor, demonstrating your value, and embracing digital tools and solutions.
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss the skill of onboarding new talent with systems that immediately communicate what your business does. They talk about things to think about before new people join, training and testing, alignment across multiple sites, pre-onboarding and recruitment, and how to know a new prospect is the right fit.
In this episode of Fast Pace, Josh Phegan focuses in on the importance of the one-page strategic plan and what goes into making it. He explains why you want the business plan to be sale-ready, how to define the purpose, mission and values of the business in the plan, and the strategy, tactics and measurements you use to achieve the growth you want.
In this Special Edition of Fast Pace, Josh Phegan explores why customer service = brand. Josh explains how brand determines pricing power, delivering the experience customers want, principles that drive performance, and strategies for producing a recurring profit.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss the relevance of titles and talent, getting clear around roles, responsibilities and function, the challenges of bringing in top tier talent, assuring functional clarity around each role, understanding what your leadership needs are, and elements of onboarding success.
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In this Fast Pace episode, Dean Mackie and Josh Phegan look at pricing services to drive profitability inside of your business. They discuss pricing strategies for target markets, differentiation based on fair market value, tools for demonstrating responsiveness, having a clear strategy around pricing your services, and branding your customer experience.
This week on Fast Pace, Dean Mackie and Josh Phegan explore strategies and concepts around hub and spokes markets. They define what hubs and spokes are, talk about office placement and secondary 'fringe' markets, how those concepts affect your intentions toward growth, and explain how to reimagine the size of your footprint.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss managing up with leadership styles that get people to play at their highest level. They look at making an impact that engages and motivates, encouraging innovation and creativity through supported risk-taking, and the aspirational metaphor of the yellow brick road for finding the wizard inside of you.
In this Fast Pace episode, Dean Mackie and Josh Phegan take a look at AI and real estate. They talk about different types of AI, how it's going to change the world, reimagining the functions of your business, automating and integrating all those functions, and they share their visions of what AI's actual impact will be on real estate, and on life overall.
This week on Fast Pace, Dean Mackie and Josh Phegan explore competitive advantages and understanding those that you have. They talk about building an innovative business culture, delivering an awesome customer experience, the dangers of turning an advantage into a disadvantage, and taking full advantage of your first-party data.
Today on Fast Pace, Dean Mackie and Josh Phegan show how to make successful exits beginning with the exit plan. They discuss reasons for individuals exiting, building a business that could be sold, getting the legacy right, keeping a clean balance sheet, putting a value on your brand, and external sale vs. internal succession.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss partnerships and the secret to great business. They look at how to make a business relationship work, preventing mixed messages to the team, mutual trust and respect, the partnership agreement, using advisors, and being clear on each partner's roles and goals.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan look at stakeholders vs. shareholders, who they are and why they matter. They examine the impact stakeholders can have, how shareholders contribute beyond funding, the interdependent role they play, and how you, as a leader, can balance their needs with those of the business long term.
Somebody has to be in control, and this week on Fast Pace, Dean Mackie and Josh Phegan explore making the commitment to being the best leader you can be. They discuss being adaptable, enabling others, embodying your values, building trust, serving your team, defining what commitment means to you and following through on that.
Today on Fast Pace, Dean Mackie and Josh Phegan talk about making it worth the pain of change. They look at why people only change when life sucks, how to keep improving on purpose, creating a framework for change, keeping people confident, aligned and on track until the benefits come, and making the process of change easier by delivering a clear and consistent vision.
In this Fast Pace episode, Dean Mackie and Josh Phegan show how to lift culture in declining markets. They explore lifting up with internal initiatives, building trust through open communication, doing events that create engagement and collaboration, recognising the little wins, bringing life to dead agenda items, encouraging innovation and facilitating solutions.
In this Fast Pace episode, Dean Mackie and Josh Phegan share leaders' tips for managing it all and spending your time where you need to. They discuss managing workload, setting clear priorities, delegating and collaborating, creating space to think about doing it smarter, better, and more efficiently, and taking time out for clarity and renewal.
Market share is one thing people don't talk about enough. In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss the game of market share with a focus on building impact inside of your market, knowing your market potential, becoming relevant in your area, creating digital presence, and understanding the 10-year trend line.
Today on Fast Pace, Dean Mackie and Josh Phegan show what's really important for getting buy-in with new leaders and with any business. They look at how to get clarity and buy-in on your ‘why’, discover and support your leaders' ‘why’, engage both leaders and shareholders, set goals and a culture that shapes behaviour, get alignment as soon as possible, and maintain congruency in your leadership.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss motivators with a focus on incentives and bonuses, rewards other than money, behaviours connected to outcomes, making motivators clear and measurable, different levels of rewards, timing and regularity, and suggestions specifically for sales and property management.
This week on Fast Pace, Dean Mackie and Josh Phegan offer insights on how to have a great meeting. They discuss planning around what you want to achieve, getting clear on the purpose of the meeting, deciding who actually needs to be there, using the right technologies or locations, creating a safe environment for contributions, keeping things moving at speed, and making sure people leave understanding what's required of them next.
In this Fast Pace episode, Dean Mackie and Josh Phegan look at what it takes to run a great business from a cashflow perspective. They examine the impact of taxes in multiple areas of your business, the need for disciplined spending, paying down debt safely, having great financial advisors, maintaining a tax savings account, understanding seasonality, handling unexpected expenses, and knowing what to do when fixed costs become variable.
This episode of Fast Pace features Dean Mackie and Josh Phegan on spotting early warning signs. They look at knowing your key metrics and which numbers are most important, using specific measurements for developing effective strategies and tactics, and getting back on track early before it's too late.
This week on Fast Pace, Dean Mackie and Josh Phegan explore the challenges of being a business person. They discuss understanding margins, getting the equations right, agent fees and splits, the rising costs of sales, fee structure and performance, and price vs value.
This episode of Fast Pace features Dean Mackie and Josh Phegan on deciding who's in charge of sales and why that's a critical component, deal support by leadership, balancing customer and agent needs, sales enablement, small disciplines that make a massive difference, support services for agents and who in your office can best supply that help.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss the challenges of keeping your people ahead of the market. They talk about what your people need to know about and their expected level of expertise, understanding the customer from a place of curiosity, seeking continuous improvement as an agent and evolving to be relevant.
Today on Fast Pace, Dean Mackie and Josh Phegan show how to hit refresh on your one-page business plan. They look at the critical role the one-page summary plays in clarifying your mission, what should be included and changes to be made, and keeping yourself on track.
This week on Fast Pace, Dean Mackie and Josh Phegan explore re-orgs and relate tech industry layoffs to real estate. They examine the causes and effects of the economic downturn and discuss ways to rethink your business, avoid layoffs, and start working in a smarter way.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss filling the gaps in knowledge for teams by getting clear on what you need and what you're chasing, identifying gaps in competency, having peers train each other, finding the right person for each job, and turning reluctance into a willingness to learn new ways of doing business.
In this Fast Pace episode, Dean Mackie and Josh Phegan look at getting rapid focus for new market conditions in 2023, starting from where you and your team are mentally and physically. They discuss forming good habits for maintaining energy, getting back to basics, checking the health of your business, and doing digital with purpose.
Today on Fast Pace, Dean Mackie and Josh Phegan explore up-skilling teams. They look at a variety of ways to do it, uncovering skill gaps, different degrees of skill, hiring people who are willing to learn and grow, and mind mastery as a key pillar for high performance in life.
This week on Fast Pace, Dean Mackie and Josh Phegan show how to make sure you've got core messaging, determine what that message is and who should deliver it, make it simple, consistent and relevant, and make sure everyone knows and understands the message.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan get clear on the process of pricing services. They examine factors to consider for setting values, pricing models and price points, demonstrating market value, and learning what's valuable for the customer.
In this Fast Pace episode, Dean Mackie and Josh Phegan look at brand positioning, why it's important and how to do it right. They discuss the difference between marketing and brand positioning, setting your brand story, identity, values and customer expectations, creating scalability, and working in collaboration.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss the power of great planning based on how business really works. They look at understanding seasonal markets around cashflow, cycles and resources, preparing early for a smooth and effective return after holidays, lead generation that evens out fluctuations in the business, and acting in the best interest of your client.
In this Fast Pace episode, Dean Mackie and Josh Phegan talk about choosing a business model. They examine the evolution of business models and where each type works best, franchises and dissatisfactions with those that don't deliver, the independent agency, the current shared services model, and choosing the model that will take you where you want to go.
Today on Fast Pace, Dean Mackie and Josh Phegan talk about living life on purpose and inspiring others to grow. They define advice vs. feedback and discuss ways an individual may prefer to accept your input. They show how to communicate your intent, avoid the advice trap, and create a safe, supportive environment where people can be more receptive.
This Fast Pace episode features Dean Mackie and Josh Phegan discussing what's needed for running a great sales meeting. They look at energy management, productive use of time, recognition for great sales, and making it fun. They show why you need rules and an agenda, and they note that people should leave the meeting knowing what to do next.
Today on Fast Pace, Dean Mackie and Josh Phegan show how to land great people for your business. They talk about some of the things exceptional people look for, how to show them you'll provide their best environment with guiding principles to grow and succeed, how to get past the resistance barrier, and what to do for a great on-boarding experience.
This week on Fast Pace, Dean Mackie and Josh Phegan show how to conduct a great interview that makes candidates feel good about your organisation. They recommend that you know what you're recruiting for, look for quality attributes, and have a structure with key questions ready. They also discuss digital vs. face to face and the STAR technique.
This week on Fast Pace, Dean Mackie and Josh Phegan show how to conduct a great interview that makes candidates feel good about your organisation. They recommend that you know what you're recruiting for, look for quality attributes, and have a structure with key questions ready. They also discuss digital vs. face to face and the STAR technique.
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss sourcing and the war for talent. Insights include the need to always be recruiting, creating new positions to bring good people in, having a process for replacement, building an attractive environment where people can excel, and demonstrating leadership and support.
This week on Fast Pace, Dean Mackie and Josh Phegan explore business intelligence and insights inside the data. They look at data driven decision making, fully utilising the tools you have, small moves that make big shifts, capturing customer moments that matter, combining data sources for fuller insight, and becoming aware of unconscious behaviours.
This week on Fast Pace, Dean Mackie and Josh Phegan explore business intelligence and insights inside the data. They look at data driven decision making, fully utilising the tools you have, small moves that make big shifts, capturing customer moments that matter, combining data sources for fuller insight, and becoming aware of unconscious behaviours.
In this Fast Pace episode, Dean Mackie and Josh Phegan look beyond great recruitment to the next level: Great retention. It takes a mindset for recognising and supporting potential, enforced accountability, a sense of purpose beyond money, caring and interest in your people, and active, intentional gratitude.
In this Fast Pace episode, Dean Mackie and Josh Phegan look beyond great recruitment to the next level: Great retention. It takes a mindset for recognising and supporting potential, enforced accountability, a sense of purpose beyond money, caring and interest in your people, and active, intentional gratitude.
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss simple rules that work inside any business. They note the need for a clear alignment of vision and values, having the best interests at heart, roles and responsibilities, the 9/14 rule, specific rules for rising and declining markets, and learning to both recognise what works and pivot when the market changes.
This Fast Pace episode features Dean Mackie and Josh Phegan discussing business cycles, the property clock, and why current cycles are speeding up significantly. They look at high inflation events, adaptability, supply and demand shocks, cashflow coverage, building a resilient infrastructure, preparing for declining markets, and going granular to create value.
This week on Fast Pace, Dean Mackie and Josh Phegan offer tips to business leaders on coaching for performance. They talk about people's willingness to be coached, characteristics of an effective coach, questioning to coach for a solution, and the questions that need to be asked.
In this Fast Pace episode, Dean Mackie and Josh Phegan look at the feasibility of running your business on the power of one number. They discuss metrics you need to run your business effectively, knowing what you want to achieve, measuring MPS specifically, and linking employee performance with business performance.
This episode of Fast Pace features Dean Mackie and Josh Phegan explaining how to build a system and how that can solve so many basic business problems. They define what a system is and where you need to use them, solving the right problem by asking the right questions and developing cultured discipline and accountability.
This week on Fast Pace, Dean Mackie and Josh Phegan share observations on career progression and making the leap from salesperson/property manager to director. They explore reasons for wanting to be a director, adding value as a leader, knowing what you want to accomplish and how much you're willing to contribute, and being in it for the long haul.
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss keeping a finger on the organisation's pulse through financial year planning. They comment on creating sustainable value, the impact of wage pressure on generating revenue, the three metrics for increasing fees, and the need for making personal investments to improve your performance and productivity.
This episode of Fast Pace features Dean Mackie and Josh Phegan examining how a system or a person can affect outcomes. They look at the roles systems and people play, examples of using systems to control workflow, saving time by keeping organised and being aware of what's happening across the organisation.
This Fast Pace episode features Dean Mackie and Josh Phegan on leadership in the VUCA world, meaning Volatile, Uncertain, Complex and Ambiguous. They discuss the VUCA concept and how it applies to real estate, understanding and thriving with change, learning to pivot and adapt, bringing clarity in uncertain times, taking action quickly, and being a better leader.
This week on Fast Pace, Dean Mackie and Josh Phegan talk about onboarding and the first 90 days. They look at optimising the process through pre-boarding, why 30% of hires leave within 90 days, getting people engaged, what to do when onboarding fails, mapping out expectations, making it a good experience, and paying attention to feedback from the new hires' fresh views of the business.
In this Fast Pace episode, Dean Mackie and Josh Phegan look at entries and exits for business ownership. They discuss evaluation methodologies, complete documentation, clear systems and processes, slow buy in and slow sell out, building for saleability, knowing your own strengths and skillset, and insights for shareholders.
This episode of Fast Pace features Dean Mackie and Josh Phegan discussing the power of models in creative thinking. They look at the need for having your growth infrastructure in place from the start, your vision and the goals that drive you and your decisions, building a strong business core, creating an environment for innovation, and thinking from fresh new viewpoints.
This week on Fast Pace, Dean Mackie and Josh Phegan look at development paths and how individuals view their career progression. They talk about being clear around how your people move forward into different functions within the organisation and how to help them succeed. They discuss retaining good people, career acceleration, the concept of real estate accreditation, and creating a culture of mastery.
In this Fast Pace episode, Dean Mackie and Josh Phegan offer leadership guidance around growing a future management team. They discuss cultural environment, growth and alignment, succession planning, types of leadership, recognising and developing talent, the leadership journey, the line of continuum, and training for initiative and autonomy.
This episode of Fast Pace features Dean Mackie and Josh Phegan discussing what the first 90 days of a new leader look like and how to become successful in that time. They suggest you remember you don't have all the answers, and they offer ways for you to understand how the business works, create a plan for the future, and start showing leadership now by building relationships and learning where you can help inside of the organisation.
In this week’s podcast with Dean Mackie and Josh Phegan, they discuss the power of choosing growth, including:
How to decide between new markets, service lines and market share.
Why deciding what you want is critical.
Why knowing if you’re on a plateau or climbing a peak is important.
How to stay dynamic and choose the problems you wish to pursue and solve.
This Fast Pace episode features Dean Mackie and Josh Phegan exploring big-bet opportunities and how to learn to see them. They discuss turning obstacles into opportunities, identifying your big three items to focus on, getting clear around your ‘why’, and working on the right problems to get the progress you desire.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss designing systems that are teachable and replicable for people. They address knowing when you need a system, keeping it flexible, making sure it works, spotting people doing things that should be added in, scaling systems and people for growth, and the power of digital integration.
In this Fast Pace episode, Dean Mackie and Josh Phegan look at training protocols and initiatives. They discuss short term tactics and long term planning, fundamental core skills vs. current trends, training your brand's USPs, skills qualification, and skills specific to categories and experience.
This week on Fast Pace, Dean Mackie and Josh Phegan talk about ultimate productivity for leaders. They start with what productivity is and suggest scheduling for unscheduled time, where you can take on fresh opportunities, make space for innovative thinking, take time to slow down and stop reacting and be mindful of what's really important.
This episode of Fast Pace features Dean Mackie and Josh Phegan on getting alignment around what's really important. They examine the causes of misalignment within business relationships, staying flexible and adaptable, understanding everyone's 'why', separating wisdom from risk aversion, the need for a succession plan, and setting clear guidelines.
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss driving the narrative inside of the sales meeting. They look at planning ahead whilst staying focused on the now, keeping perspective and controlling the narrative with passive sellers, helping your team handle objections, and delivering the narrative that will give people real confidence.
In this Fast Pace episode, Dean Mackie and Josh Phegan look at taking people from zero to hero inside the property management business. They talk about building the confidence of property managers by implementing training programs, defining the role and making the processes clear. They explain that recruiting the right people can add value to your business. And they discuss the day-to-day functions in property management and how utilising software to improve the workflow can help your team get ahead and build a connection with customers.
In this Fast Pace episode, Dean Mackie and Josh Phegan look at why they set meeting rhythms for business success. They outline types of meetings, initiatives to address, and flexibility in scheduling. They note making sure the meeting is productive, that you're working on the right things, and only essential people are in the room. And they advise explaining your core meeting rhythm and its importance to new people coming into your business.
This week on Fast Pace, Dean Mackie and Josh Phegan explain how the leader leader model applies in real estate. They show how the leader follower model limits potential and growth whilst the leader leader model helps people think fast, take initiative and make decisions with confidence. They share tips, tools and templates to train, teach and test, and help your people do more as individuals within your framework.
This episode of Fast Pace features Dean Mackie and Josh Phegan with insights for business leaders around motivating your team. They talk about knowing when your team is lagging, initiatives that can get them back on track, understanding what drives motivation, helping individuals with their specific challenges and creating a supportive environment.
This Fast Pace episode features Dean Mackie and Josh Phegan on how to find the best people and help them get seriously good. They acknowledge there's currently a shortage of qualified people and explain why that's true, outline different strategies for recruiting and qualities they look for in a good candidate and discuss recruiting from complementary industries and setting a high performance environment so good people will stay.
This week on Fast Pace, Dean Mackie and Josh Phegan talk about maximising the salable value of a business and how to increase that value over time. They note factors that make a sales business valuable and how to measure that value, why understanding your balance sheet is so important, the emerging trend of subscription services companies and service-level contracts, and how a business' people and culture figure into salable value.
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss the value in big data, and how to use it to open up new markets and play a larger game. They talk about data lakes, data driven decisions for the future, customer touchpoints and integrating your CRM, how data can create a more human connection, ways to use AI, combining the digital and real world experience and investing in people who can make those connections.
This episode of Fast Pace features Dean Mackie and Josh Phegan on managing for high performance - what it is and how to manage for it. They look at types of performance and discuss how to challenge and measure high performers, understand their individual needs and outline some special requirements for managing high performance people, whilst supporting the development and lifecycle of each individual.
This Fast Pace episode features Dean Mackie and Josh Phegan on wellness in the workplace, the emotional health of your people, and creating workplaces where people thrive. They note that your people are your business and look at ways to help your people manage wealth, challenge them to grow, promote active renewal, and help people focus on what's most important to them.
In this episode, Dean Mackie and Josh Phegan tell how to crack new markets by using existing data and relationships. They discuss knowing your goals, setting your strategy, being a market leader, finding where the landlords live, hybrid models for competition, creating scale through focus, and the hub-and-spokes marketplace model.
Today's Fast Pace podcast features Dean Mackie and Josh Phegan on pricing for your services. They describe several pricing models, explain value-based pricing and ways to influence customers' perceived value, using the best language to tell your story and win in the marketplace, how to differentiate yourself, and pricing based on confidence.
This Fast Pace podcast features Dean Mackie and Josh Phegan on setting the strategy for 2022. They discuss how to get out of tactical mode, reevaluate what it is you need to get done, reconnect with your vision for 5 years and beyond, re-recruit your own people, shift expectations as events happen, and bridge the knowing vs. doing gap.
This Fast Pace episode features Dean Mackie and Josh Phegan on ageing workplaces, tracking time vs. skill, cultural alignment and nurturing a broader family to serve a broader audience. They examine how age affects customer appeal, work-life balance, adapting to new technologies, organisational culture, and skill-sharing between older and younger agents.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss 5 rules for a successful business. They detail each of the rules around the leading salesperson, new recruits, property management, brand extension, and capital. They explain why these rules work, and add other significant aspects including data, people, metrics, markets, and principles.
In this Fast Pace podcast, Dean Mackie and Josh Phegan define and discuss platforms and scales and how they relate, how applications differ and change with growth, why change takes time and patience and you need to prepare your people for it, deciding whether to buy or build your platform, and making sure everyone is aligned on your vision and values.
This Fast Pace episode features Dean Mackie and Josh Phegan on alignment as a major area for a business to be successful, how they achieve alignment inside of their organisations, how to know when you don't have alignment, plus tools and techniques to test and assess leadership and maintain alignment around your people, infrastructure and systems.
This week on Fast Pace, Dean Mackie and Josh Phegan talk about tools and technologies for teams, compare the tools they use and overview Slack, outline ways to improve uptake, explain how to choose the software your business needs and the best tool for a specific situation, and how these tools and technologies deliver on the customer experience.
This Fast Pace episode features Dean Mackie and Josh Phegan on measuring your total addressable market and initiating new strategies to increase it, making sure your market is big enough, measuring property management market share, scaling on key metrics, and how different market share percentages change the way your business operates.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss how to win in a digital world, how digital has changed the way we work, digitising manual processes, accepting digital is here to stay, how digital makes the customer experience much easier, the work anywhere philosophy, and how training and mentoring happens now.
This Fast Pace episode features Dean Mackie and Josh Phegan on defining customer service, why that's important and how to do it. They show how to define customer points of pain and what they really want, ways to provide service and build trust around those points, and how to charge for the value of the customer experience you provide.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss the big shift to being a director in a business, what directors actually do, and what allows you to play at this level. They look at the role of director as partner, leading by example, responsibilities, expectations and accountability, and how individual director's styles can contribute.
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss lifting engagement across workforces of the future and what that looks like. They explore hybrid workplaces, cross-generational expectations, non-dollar-productive activities, exercises for maximising engagement, leadership that connects to people, and the plus dot minus chart for measuring engagement.
This episode of Fast Pace features Dean Mackie and Josh Phegan on why the vision comes first, before brand, market, or anything else. They discuss how vision defines everything you do, why a rebrand alone isn't enough, how vision is fundamental to serving the customer, what can limit vision, and why you need a sense of growth and alignment with a long term vision.
This Fast Pace episode features Dean Mackie and Josh Phegan on the war for talent and how to win it. They look at business roles, talent from other industries, attracting and retaining the talent you need, who to look for and where to find them, cadetship programs, recruiting from universities, and pitching the industry to attract the best talent.
This week on Fast Pace, Dean Mackie and Josh Phegan discuss meeting rhythms for fast-paced business growth. Talking points include why meeting cadence is important, the purpose of meetings and who should be there, formatting the agenda and time limits, teaching people how to participate, and special circumstances around Zoom meetings.
In this Fast Pace episode, Dean Mackie and Josh Phegan explore perspectives around tactical excellence vs. strategic negligence, with insights on what tactics and strategy are and why you must balance both, the measure and adjust strategy concept, clarity on goals and what must be done to reach them, setting a 90-day cadence, and delivery through technical excellence.
This episode of Fast Pace features Dean Mackie and Josh Phegan on the challenge of making change happen inside of your business. They look at why we resist change, how we fail, and what actually works. They also examine the 5 step formula for change, understanding the actual problem, people's willingness to change, and keeping everyone's eye on the goal.
In this week's episode, Dean Mackie and Josh Phegan define and discuss the four-dimensional customer. We look at using tech to give each individual customer a more integrated experience, consider the scope and perception of roles inside of the business, and explore ways to understand and meet the customer's needs through internal collaboration.
This week in Fast Pace, Dean Mackie and Josh Phegan look at recurring revenue models as an underestimated asset for the real estate industry. We start by examining property management and growth as a business in its own right, look at opportunities with current landlords, and suggest making quality improvements to the property over time.
This Fast Pace podcast features Dean Mackie and Josh Phegan on the sales leadership function, who should fill the position, different approaches to sales management, and the pros and cons of outsourcing the task. They compare techniques for coaching salespeople and list the key metrics that determine success. They explain that the sales leadership function is ultimately to interpret the numbers and metrics of sales, and communicate the meaning of those elements in a way that helps people perform at their best.
In this episode, Dean Mackie and Josh Phegan discuss what a crisis is, how people work through them and what exactly they do. They outline 4 leadership behaviours agents can use to help clients through a crisis, using models for strategic and can do/can't do thinking, reframing opposites; i.e. crisis vs. opportunity, and deciding what really matters.
In this week's episode, Dean Mackie and Josh Phegan have a look into workspaces of the future, workspace culture, what workspaces are becoming and the roles they play in how your business operates. Dean and Josh note changes in workspace structure over time with improved concepts and technologies. They discuss how 100% remote businesses work so well, and ask whether we really need a physical workspace anymore.
This episode features Dean Mackie and Josh Phegan on the shift to a digitally fed workflow and how agents are using these new mechanisms to improve workflow and documentation. They discuss the need to make things easier and how digital improves what we do, how it helps us understand the customer better and deliver the information they need, and actually makes more human moments that really matter possible.
This Fast Pace podcast features Dean Mackie and Josh Phegan discussing leadership and titles. They define what leadership actually is, examine how titles affect ego and self worth, look at the reasons we have titles and consider whether they're an outdated notion. They note the ways titles are perceived by both outside and inside customers, and advise making titles that are useful for describing functional roles within the business.
In this week's episode, Dean Mackie and Josh Phegan look at the attributes of great brands beyond logos and signature colour schemes. They talk about how a brand connects with the consumer, brand stories that promote customer loyalty, creating the brand experience around what people want, and the little things that differentiate your brand from the competition.
This episode features Dean Mackie and Josh Phegan discussing Sales Management 101. Dean clarifies what a sales manager actually does and outlines some of the 101s to watch out for. They talk about tactical sales management and what makes a great sales coach. Josh advises we criticise generally and praise individually, and Dean reminds us that we are not our behaviours.
This week Dean Mackie and Josh Phegan focus on successful rollout plans. Dean points out that everyone wants improvement but no one wants to make changes, and suggests ways to make benefits outweigh the pain. They discuss the plus-dot-minus assessment methodology, Josh explains the five-step change model, and they agree that the biggest cost in any business is wastage.
In this episode, Dean Mackie and Josh Phegan talk about driving USPs. Josh begins discussion of unique selling propositions by defining what they are and pointing to the ways that businesses fail to fully support them. Dean weighs in with customer impressions and USP approaches that really stand out. Josh adds the need to find the one thing consumers will respond to and do that. Get clear on your unique components and use them.
This week Dean Mackie and Josh Phegan address the need for visionary growth for your business. It's the why, what and how of business growth, and Dean begins with insights on how decision making sets the subconscious mind to focus on the end goal. Josh discusses getting clear on business decision principles and how changing your focus changes your outcomes. They agree that making the decision is the secret to setting the vision that creates growth.
In this episode, Dean Mackie and Josh Phegan look at change management processes and practices, why change is good and necessary, and how to make it easier. Dean explains why people resist change, and Josh breaks down the action plan for implementing a new initiative and helping a team get on board with it. Dean exposes some fears people have around change and suggests making things more visible and learning to pivot quickly.
This week Dean Mackie and Josh Phegan discuss and define values in business, and illustrate the benefits of those values in decision making. Dean lists quality, responsibility, mutuality, efficiency and freedom as foundational values, and Josh shares a team exercise in living out those values. They talk about health and fitness as values that impact performance, and the necessity that everyone in the organisation knows its values.
In this week's episode, Dean Mackie and Josh Phegan discuss getting clarity on your mission by using metrics to guide decision making. They examine measurements you can apply to your own business, benchmarks that prove achievement, and what to do now to accelerate your growth. Dean and Josh show how changing the way you think leads to greater focus, they agree on taking the long-term view, and advise thinking big around the mission.
In this Fast Pace episode, Dean Mackie and Josh Phegan look at clarity of purpose. They examine purpose as part of your vision, of living your life, and defining what it actually is. They discuss its influence around problem-solving, serving the customer, and decision making. Dean and Josh illustrate ways businesses deliver the idea of who they are and what they're about to the customer, and why your purpose is never ultimately achieved.
In this weeks episode, Dean Mackie and Josh Phegan discuss the intersection between the digital and the real world. They go deep into understanding how agents now need to interact in both environments to understand future customer needs, be there at every decisive moment, and amplify what works.
In this week's episode, Dean Mackie and Josh Phegan discuss the power of language in business. What can you learn from Cirque du Soleil and the fastest growing real estate firms in the country? One simple thing, they all have their unique language that typifies culture, bonds teams and drives progress.
In this week's episode, Dean Mackie and Josh Phegan discuss how to rapidly reshape your team for growth with functional lanes, including why you need to let go to grow, the skills versus what’s needed matrix, what functional swim lanes are and why specialists and generalists are needed for each stage of business growth, and how you enable people to do their best.
In this week's episode, Dean Mackie and Josh Phegan discuss the secret to serving today’s multi-dimensional customer including the service lines of a modern estate agency, why you need scale to drive recurring and ancillary income, the future service experiences that are required now, the power of data and relationships to serve in new and better ways.
In this week's episode, Dean Mackie and Josh Phegan discuss how to build a great culture rapidly. We discuss: The role of purpose and values, how to define a brand - what it stands for, feels like, and it’s personality, what it means to be apart of your business, the essential systems to build a great business culture as it scales, the new world of recognition, awards, training and growth.
In this weeks episode, Dean Mackie and Josh Phegan discuss why business is the perfect tool for personal achievement, how great leaders see more in their people than they see in themselves, how to have confronting conversations and help people make progress so they can contribute more to the business’s success and life.