What's Next! with Tiffani Bova: Recent Episodes
Tiffani Bova
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have inspired me. Whether I am preparing for keynote speech or writing for publications such as Harvard Business Review and Huffington Post these are my go-to people. My goal with the What’s Next! podcast is to keep you thinking and to challenge you to think about What’s Next!
Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, Roger and I dive into Beyond Network Economics.
THIS EPISODE IS PERFECT FOR…business leaders, marketers, founders, and anyone looking to build deeper customer loyalty by creating experiences people want to be part of.
TODAY'S MAIN MESSAGE…for years, businesses have focused on network effects: adding more customers to create more value. Roger argues that's no longer enough. Instead, the companies pulling ahead are creating "worlds" that customers genuinely want to belong to, where the relationships between customers become just as valuable as the product itself. Through examples like TikTok, Hermès, Nike, Starbucks, and Ford, Roger explains why building community may be the next evolution of strategy.
KEY TAKEAWAYS:
- Network effects helped build today's biggest technology companies but they aren't an unbeatable competitive advantage.
- The strongest brands create communities where customers want to interact with one another.
- Companies that disrupt or ignore their customer communities risk damaging long-term loyalty.
- Strategy should focus on creating experiences and relationships, not simply acquiring more users.
- Brands that successfully shape a world around their customers create advantages that competitors struggle to replicate.
WHAT I LOVE MOST…Roger challenges the idea that customers are simply individuals to acquire. Instead, he reminds us that the strongest businesses create communities people genuinely want to belong to. That's a much more durable competitive advantage.
Running Time: 29:10
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Welcome to the What's Next! Podcast with Tiffani Bova.
My guest this week is Garrett Sutton who is an entrepreneur and author. He is the co-author of Sports Heaven, The Birth of ESPN. While ESPN is now one of the most influential media brands in the world, its beginning was anything but certain. It had an idea that many people doubted a business model that had never been proven and a future that very few people could actually see. What makes this story so relevant today isn't sports. It's what it teaches us about entrepreneurship, innovation, conviction, and recognizing opportunities before the rest of the market catches up.
THIS EPISODE IS PERFECT FOR…entrepreneurs, founders, and business leaders looking to recognize opportunities, navigate uncertainty, and build conviction before everyone else sees the vision.
TODAY'S MAIN MESSAGE…many of today's biggest success stories seem obvious in hindsight, but they rarely feel that way in the moment. Garrett shares the entrepreneurial lessons behind ESPN's unlikely rise, from spotting an unmet need to making bold decisions when few others believed the idea would work. Through the story of founder Bill Rasmussen, he explores how vision, timing, partnerships, and persistence come together to turn an unconventional idea into an industry-defining business.
KEY TAKEAWAYS:
- Great opportunities often look impossible before they look inevitable.
- Timing can be just as important as having the right idea.
- Strong partnerships can accelerate growth beyond what entrepreneurs can accomplish alone.
- Vision requires the confidence to move forward despite skepticism.
WHAT I LOVE MOST…this story isn't really about ESPN. It's about having the courage to believe in an opportunity before anyone else can see it. That's a lesson every entrepreneur can apply.
Running Time: 25:54
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Garrett's Book:
Sports Heaven: The Birth of ESPN
Welcome to the What's Next! Podcast with Tiffani Bova.
My guest today is Dr. David Bach, founder and CEO of Optios. David is a physician, neuroscientist, serial entrepreneur, and someone who spent years studying how elite performers from military pilots and financial traders to professional athletes make decisions under pressure. His work draws on more than $350 million of DARPA-backed neuroscience research to explore how AI and humans can work together more effectively in real time.
THIS EPISODE IS PERFECT FOR…leaders, technologists, and innovators who want to better understand how AI can enhance, not replace, human performance.
TODAY'S MAIN MESSAGE…we've spent years asking how AI can become smarter, but David argues we're asking the wrong question. The next breakthrough won't come from AI knowing more. It will come from AI understanding the people it's working with. Drawing on neuroscience research and work with elite performers, David explains how context, physiology, and cognitive awareness can help AI become a more effective partner in learning, decision-making, and performance.
KEY TAKEAWAYS:
- Context is essential for AI to become truly useful.
- Human-machine teaming outperforms either one alone.
- Physiological awareness can dramatically improve learning and decision-making.
- AI should augment human judgment, not replace it.
- The future of AI depends on understanding people, not just processing information.
WHAT I LOVE MOST…David's Iron Man analogy perfectly captures where AI is headed. The greatest opportunity isn't replacing people with technology. It's creating a seamless partnership where each makes the other better.
Running Time: 31:36
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Welcome to the What's Next! Podcast with Tiffani Bova.
My guest is Eric Ries, someone who has changed the way founders and companies think about innovation, experimentation, and growth through The Lean Startup. After spending decades helping companies scale, Eric has started asking a very different question: why do so many successful companies slowly become the thing they once set out to disrupt? His new book, Incorruptible, explores this.
THIS EPISODE IS PERFECT FOR…founders, executives, and business leaders who want to build organizations that stay true to their mission as they grow.
TODAY'S MAIN MESSAGE…most companies don't lose their values overnight, they drift away from them one decision, one incentive, and one compromise at a time. Eric argues that this kind of organizational corruption isn't caused by bad people, but by systems that reward short-term thinking over long-term purpose. He explains why mission, governance, and incentives must work together if companies want to grow without losing what made them successful in the first place. Most importantly, he reminds us that building a great company isn't just about scaling but about creating an organization that can stay true to its purpose over time.
KEY TAKEAWAYS:
• Organizational drift happens gradually, not all at once.
• A mission should guide decisions long after a company begins to scale.
• Long-term value is created by serving customers and employees first.
• Great companies are intentionally built to resist corruption.
WHAT I LOVE MOST…Eric's bridge analogy perfectly captures the challenge leaders face. Corruption isn't inevitable, it happens when organizations are built with the wrong materials. Eric reminds us that leaders have the opportunity to design them differently from the start.
Running Time: 36:18
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How Is Incorruptible Going?
Eric's Book: Incorruptible: Why Good Companies Go Bad... and How Great Companies Stay Great
Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In our tenth episode, Roger Martin interviews me about my book, Growth IQ.
THIS EPISODE IS PERFECT FOR…leaders looking to accelerate growth, make better strategic choices, and connect strategy with execution.
TODAY'S MAIN MESSAGE…many organizations approach growth as if there's a single initiative that will unlock results. Roger and Tiffani challenge that idea, arguing that sustainable growth comes from understanding all of the options available and making deliberate choices about which ones to pursue. They discuss the ten growth pathways Growth IQ was built around, how leaders can combine those pathways for greater impact, and why context and sequencing matter just as much as the choices themselves.
KEY TAKEAWAYS:
- Growth is rarely driven by a single initiative.
- Strong strategies come from making deliberate choices.
- Combining growth pathways creates greater impact than pursuing one in isolation.
- Existing customers are often the biggest growth opportunity.
- Sales execution and strategy must be developed together.
WHAT I LOVE MOST…Roger's reminder that you can't make decisions about categories you don't know exist. The more complete your view of the options available, the better your strategic choices become.
Running Time: 34:09
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Welcome to the What's Next! Podcast with Tiffani Bova.
My guest this week is Caroline Stokes, a leading strategist, executive coach, Thinkers 50 Radar honoree, and author of AfterShock to 2030. Her work focuses on helping leaders navigate reinvention in a world where the old playbooks may no longer apply. While we spend a lot of time talking about AI, disruption and transformation, Caroline argues that the real challenge may be something deeper: how leaders adapt themselves before they try to transform everyone else.
THIS EPISODE IS PERFECT FOR…leaders navigating the changes of our world who want to stay relevant, help their teams adapt, and build confidence in an increasingly uncertain future.
TODAY'S MAIN MESSAGE…many leaders are focused on transforming their organizations, but Caroline argues that the real challenge is transforming themselves first. As AI, economic uncertainty, and societal shifts accelerate simultaneously, old leadership playbooks are becoming less effective. Caroline explains why curiosity, continuous learning, and self-reinvention are now essential leadership skills. She also explores how leaders can use AI thoughtfully without losing the human connection that drives trust, collaboration, and meaningful change.
KEY TAKEAWAYS:
- Curiosity is one of the most important skills leaders can develop.
- AI should enhance human collaboration, not replace it.
- Transformation starts with personal reinvention.
- Fear slows adaptation while experimentation accelerates learning.
- Leaders must help people navigate change, not just announce it.
WHAT I LOVE MOST…Caroline's reminder that it's never too late to become a "learn-it-all" instead of a "know-it-all." In a world changing this quickly, curiosity may be the most valuable leadership advantage we have.
Running Time: 29:40
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Caroline's Book:
AfterShock to 2030: A CEO's Guide to Reinvention in the Age of AI, Climate, and Societal Collapse
Welcome to the What's Next! Podcast with Tiffani Bova.
This week we're talking about something almost every leader is wrestling with right now: why transformation is so hard even when they know they need to change. My guests are Phil Lebrun and Jana Werner, co-authors of The Octopus Organization, a book that challenges the traditional way companies are structured and led.
THIS EPISODE IS PERFECT FOR…leaders navigating transformation and growth who want to build organizations that can meet the level of change.
TODAY'S MAIN MESSAGE…most organizations approach change as a transformation project with a clear beginning and end. Jana and Phil challenge that idea, arguing that the current environment requires organizations to continuously adapt, learn, and respond rather than rely on top-down change initiatives. In this conversation, they explain why so many transformation efforts fail, how bureaucracy and rigid structures slow organizations down, and why behavior change matters more than new technology or organizational charts.
KEY TAKEAWAYS…
- Transformation is often overused when continuous adaptation is what organizations really need.
- Behavior change matters more than organizational charts or new technology.
- Bureaucracy grows when organizations prioritize control over learning.
- Curiosity and psychological safety fuel innovation and adaptability.
- Leaders create lasting change by empowering the people closest to the work.
WHAT I LOVE MOST… Phil and Jana challenge the idea that transformation is something you complete. The organizations that thrive are the ones that treat learning and adaptation as part of everyday work.
Running Time: 29:13
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Phil and Jana's Substack:
The Octopus Organization
Phil and Jana's Book:
The Octopus Organization: A Guide to Thriving in a World of Continuous Transformation
Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we're talking about the four key characteristics of strategic thinking.
THIS EPISODE IS PERFECT FOR…anyone who wants to strengthen their strategic thinking and make better decisions in complex, uncertain environments.
TODAY'S MAIN MESSAGE…many people think strategy is about making plans, setting goals, or controlling outcomes. Roger argues that strategic thinking starts by accepting the opposite: the most important variables are often the ones you don't control. Customers, competitors, and markets will ultimately do what they want to do. The strategist's job is to influence those outcomes by thoughtfully configuring everything within their control. In this conversation, Roger breaks down the four key characteristics of strategic thinkers. Together, he and Tiffani explore how these skills can be developed and why strategic thinking is less about innate talent and more about deliberate practice.
KEY TAKEAWAYS:
- Strategic thinkers focus on influencing outcomes they cannot directly control.
- The best decisions come from combining quantitative and qualitative information.
- Strong strategies emerge when multiple variables are considered simultaneously.
- Strategic thinking is a learnable skill that improves through practice and training.
WHAT I LOVE MOST…Roger's reminder that strategic thinking is not something you're born with. Too often, people assume strategy is reserved for a select few with a natural gift for seeing around corners. Instead, Roger reframes strategic thinking as a set of skills that anyone can develop.
Running Time: 31:02
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Show Summary on Substack
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm delighted to speak with Denise Persson. She is the Chief Marketing Officer at Snowflake and co-author of Make It Snow: From Zero to Billions. Over the last 25 years, Denise has helped build and scale some of the most recognizable enterprise technology companies, including Snowflake, Apigee, and Genesis, guiding organizations through hyper-growth, IPOs, acquisitions, and major market shifts. What I really love about Denise's perspective is that she understands growth isn't just about demand generation or pipeline, it's about building the operational alignment, customer trust, and internal culture that allow companies to scale sustainably. So today we're going to dive right into these topics.
THIS EPISODE IS PERFECT FOR…marketing leaders and growth-focused executives helping teams stay aligned while navigating rapid change and ambitious growth goals.
TODAY'S MAIN MESSAGE…many companies believe growth comes from moving faster, launching more campaigns, or constantly evolving their message. Denise argues the opposite. Drawing from her experience helping scale Snowflake into one of the most successful technology companies in the world, Denise explains why some of the biggest growth opportunities come from creating clarity and not complexity. Denise and Tiffani discuss what happens when organizations grow faster than their processes, why customer advocacy is more powerful than any marketing campaign, and how leaders can balance innovation with consistency.
KEY TAKEAWAYS:
- Category creation succeeds when customers immediately understand the value.
- Consistency creates trust for customers, employees, and partners.
- Hypergrowth often exposes gaps in leadership, hiring, and alignment.
- Strong data foundations are essential for personalization and AI success.
WHAT I LOVE MOST…Denise's perspective that growth isn't always about doing more. It's often about creating more clarity. In a business environment that constantly encourages organizations to move faster, add more, and chase the next opportunity, her reminder that consistency builds trust feels especially important.
Running Time: 35:00
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Welcome to the What's Next! Podcast with Tiffani Bova.
Today's conversation is about reinvention, resilience, and what it really means to lead when the pressure is at its highest. My guest is George Barrios, former co-president of WWE and the architect behind some of the biggest media and sports deals in history and author of the new book, Sometimes Wrong, But Never in Doubt.
THIS EPISODE IS PERFECT FOR…leaders, ambitious professionals, entrepreneurs, and anyone navigating career pivots, high-pressure decisions, or uncertainty while trying to grow with confidence and conviction.
TODAY'S MAIN MESSAGE…success isn't built on having all the answers but having the conviction to move forward before certainty arrives. George Barrios is a master at this: from helping transform WWE into a global media powerhouse to navigating a very public firing and reinvention, George explains why resilience, continuous learning, and a willingness to take calculated risks are what truly shape long-term success. Throughout the conversation, George and Tiffani explore the difference between confidence and arrogance, why leaders must stay in constant learning mode, and how reading, writing, and developing a strong point of view can separate great leaders from passive participants.
KEY TAKEAWAYS:
- Conviction comes from preparation and doing the work.
- Confidence and ego can look similar, but they are not the same.
- Reading and writing are essential leadership habits.
- Big opportunities often require moving before certainty exists.
- Failure is often part of the path toward meaningful success.
- Leaders grow faster when they actively develop their own point of view.
WHAT I LOVE MOST…George's perspective that confidence isn't something you're born with but something you build through curiosity, preparation, and action. His insight that "being passive creates self-doubt" feels especially important right now in a world where so many people are waiting for permission, certainty, or someone else to guide them forward.
Running Time: 26:00
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George's Book: Sometimes Wrong but Never in Doubt
Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we're rethinking Warren Buffett's "moat" metaphor for competitive advantage.
THIS EPISODE IS PERFECT FOR…leaders, entrepreneurs, strategists, and innovators who want to build a sustainable competitive advantage instead of competing in a race to the bottom.
TODAY'S MAIN MESSAGE…most companies think about competitive advantage as something static, or what Warren Buffett famously coined the "moat" that protects the business from competitors. But Roger argues that this metaphor falls short in this day and age and introduces a more dynamic way to think about strategy: moving through "rooms" ahead of competitors. Roger explores why the best companies stay curious, how customer observation leads to innovation, why benchmarking can actually hurt differentiation, and how asking different questions is often the foundation of breakthrough growth.
KEY TAKEAWAYS:
- Competitive advantage must evolve constantly, it can't stay static.
- Customer observation often reveals opportunities data alone misses.
- Benchmarking competitors too closely can limit innovation.
- Sustainable growth comes from continuously moving to the "next room."
WHAT I LOVE MOST…Roger's perspective that competitive advantage is about continually evolving faster than your competitors. His "rooms" metaphor is such a powerful way to visualize innovation, customer learning, and staying ahead by asking smarter questions over time.
Running Time: 30:44
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Show Summary on Substack
Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we discuss how your current actions impact your strategy.
THIS EPISODE IS PERFECT FOR…leaders, executives, entrepreneurs, and teams trying to improve results without getting stuck chasing the "perfect" strategy.
TODAY'S MAIN MESSAGE…whether you claim it or not, you already have a strategy. It's reflected in the choices you're making every day. In this episode, Roger and Tiffani unpack one of the biggest misconceptions in business: the belief that strategy is something you create from scratch during a planning session. Roger explains that every company already has a strategy because every organization is making choices about investments, hiring, marketing, products, customers, and priorities. The real question is whether those choices are producing the results you want.
KEY TAKEAWAYS…
- Your current results are the outcome of the strategic choices you've already made.
- Strategy fails when leaders expect immediate results from long-term decisions.
- Chasing the "perfect strategy" often delays meaningful progress.
- Betterment comes from continuously improving the biggest problems first.
- Writing down assumptions helps leaders evaluate whether a strategy is truly working over time.
WHAT I LOVE MOST…Roger's emphasis on "betterment" over perfection. Instead of trying to engineer one flawless strategy that solves everything forever, he encourages leaders to continuously improve the choices creating the biggest pain points.
Running Time: 27:38
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Welcome to the What's Next! Podcast with Tiffani Bova.
I'm thrilled to welcome Cheryl Strauss Einhorn, author, decision strategist, and creator of The Area Method. Her new book, The Human Edge, really challenges a core assumption we're all making right now that more technology automatically leads to better outcomes. What I love about her work is that it's not anti-AI, it's pro-human. She gives us a framework to think more clearly, challenge what we're seeing, and ultimately make decisions with more confidence and intention. Because at the end of the day, the question isn't whether we'll use AI, it is whether we will lead it or it will lead us.
THIS EPISODE IS PERFECT FOR…anyone using AI in their work and wondering how to make better decisions without losing their human edge.
TODAY'S MAIN MESSAGE…AI can make you faster but it doesn't automatically make you better. Cheryl breaks down why decision-making, not technology, is the true competitive advantage. While AI can accelerate research, generate ideas, and even mirror your voice, it lacks context, judgment, and an understanding of what truly matters to you. Cheryl introduces the concept of "strategic stops" which are intentional moments to reflect, question assumptions, and ensure you're solving the right problem in the first place.
KEY TAKEAWAYS…
- AI is only as good as the context you give it. Without that critical piece, you risk getting answers that sound right but aren't useful.
- Strategic pauses ("friction") improve decisions by helping you question assumptions and refine your thinking.
- AI can reinforce bias or limit perspective if you don't actively challenge its outputs.
- The most important decisions still require human judgment especially when stakes are high and outcomes are uncertain.
- The future belongs to strong decision-makers, not just companies with the best AI tools.
WHAT I LOVE MOST…Cheryl's perspective that AI isn't replacing thinking but is actually demanding better thinking. The idea that we're all "chief deciders" in our own lives is a powerful reminder: no matter how advanced the technology gets, the responsibility to think critically is still ours.
Running Time: 25:56
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Website
Cheryl's Book: The Human Edge: Smarter Decisions in the Age of AI
Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we discuss the concept of what would have to be true for something to be a good idea.
THIS EPISODE IS PERFECT FOR…anyone frustrated by endless debates who wants a smarter way to make strategic decisions.
TODAY'S MAIN MESSAGE…most teams get stuck arguing about what's true when the better question is what would have to be true. In this conversation, Roger reframes one of the most common breakdowns in strategy: teams debating data, context, and "facts" without ever moving forward. Instead of trying to prove what's true today, he introduces a more powerful approach, working backward from a future outcome and asking what conditions must exist for it to succeed.
KEY TAKEAWAYS…
- "What would have to be true" shifts teams from arguing about data to aligning on logic.
- Strong strategies often make something true that isn't true yet.
- Breaking goals into assumptions exposes whether a plan is realistic or wishful thinking.
WHAT I LOVE MOST…the idea that strategy isn't about proving you're right, it's about testing whether your thinking holds up. When you shift from "this is true" to "what would have to be true," the conversation changes completely. It removes ego, surfaces assumptions, and forces clarity.
Running Time: 27:35
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Show Summary on Substack
Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we discuss how being too busy sabotages your strategy.
THIS EPISODE IS PERFECT FOR…leaders and high-performers who feel constantly busy (or burned out) and want a more strategic way to manage their time and energy.
TODAY'S MAIN MESSAGE…being busy isn't a badge of honor. It's often a signal that your personal strategy isn't working. In this episode, Roger reframes busyness as a strategic failure, not a productivity win. If you're constantly overwhelmed, it likely means you haven't clearly defined where to focus your time, how to create the most value, and what to stop doing.
KEY TAKEAWAYS…
- Constant busyness is often a sign of a weak or unclear personal strategy.
- You have fixed capacity so where you spend your time matters more than how much you work.
- Strategy is as much about what you don't do as what you do.
- Subtracting low-value work is the fastest way to create more impact.
- Investing time upfront (in people, systems, and planning) pays off long-term.
WHAT I LOVE MOST…the emphasis on subtraction over addition.So many people think the path to more impact is doing more but Roger shows that the real leverage comes from removing what doesn't matter and doubling down on what does.
Running Time: 25:36
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Welcome to the What's Next! Podcast with Tiffani Bova.
I'm thrilled to welcome Dr. Vivienne Ming to the show. She's a theoretical neuroscientist, AI expert, and what she calls a "professional mad scientist for the public good." She's also fabulous in person and one of my go-tos whenever I have a question about these topics because her work challenges the idea that we should compete with machines and instead pushes us to become more human, not less.
THIS EPISODE IS PERFECT FOR…anyone trying to understand how to stay relevant in an AI-driven world and how to use technology to become more human, not less.
TODAY'S MAIN MESSAGE…we've spent the last decade building AI that can operate without us, but that may be the wrong goal entirely. Vivienne challenges the dominant narrative around artificial intelligence, arguing that the real opportunity isn't automation or efficiency, it's hybrid intelligence. The most powerful outcomes happen when humans and machines work together, not when one replaces the other.
KEY TAKEAWAYS…
- AI alone is powerful, but human + AI ("hybrid intelligence") is the most effective combination for solving complex problems.
- The real differentiator in an AI world is your ability to explore unknown, messy, "ill-posed" problems.
- Using AI to challenge your thinking—not replace it—leads to better outcomes and deeper insights.
WHAT I LOVE MOST…the idea that AI shouldn't make life easier, it should make your thinking better. The people who win in this new world aren't the ones who automate everything… they're the ones who stay deeply engaged, ask better questions, and use AI as a thought partner.
Running Time: 37:22
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Vivienne's Book: Robot-Proof: When Machines Have all the Answers, Build Better People
Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we discuss whether OKRs, or Objectives and Key Results, actually help you win or whether they're masquerading as strategy.
THIS EPISODE IS PERFECT FOR…leaders and operators who are frustrated with OKRs, unclear metrics, or goals that feel disconnected from reality and want a smarter way to connect strategy to execution.
TODAY'S MAIN MESSAGE…we often treat OKRs like a magic solution, but according to Roger, they're only as good as the strategy behind them. Too many organizations jump straight from setting big goals (the "O") to measuring results (the "KR") without doing the hard work in between. That missing middle—where to play, how to win, and what capabilities are required—is what actually makes goals achievable.
KEY TAKEAWAYS…
- OKRs fail when there's no strategy connecting the objective to the results.
- Measurement helps but not everything that matters can be measured.
- The "middle three boxes" (where to play, how to win, capabilities) determine success.
- Many OKRs are unrealistic because they're based on assumptions, not strategy.
- When goals aren't achievable, adjust the strategy or reset the goal.
WHAT I LOVE MOST…Roger's reminder that metrics don't create outcomes but strategy does. This is such an important shift, especially for teams stuck chasing numbers that were never grounded in reality.
Running Time: 25:36
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Welcome to the What's Next! Podcast with Tiffani Bova.
I'm thrilled for this show for so many reasons. Today's guest has spent his career challenging how we think about people at work, what drives performance, what builds great teams and what actually helps people thrive. Marcus Buckingham is a New York Times bestselling author and a friend and one of the original pioneers of the strength movement. And now in his new book, Design Love In, he takes that thinking even further, arguing that love, when designed intentionally into how we lead and operate, is one of the most powerful forces in business.
THIS EPISODE IS PERFECT FOR…leaders, managers, and individuals who want to better understand what drives high performance and how to build roles and teams around what people naturally do best.
TODAY'S MAIN MESSAGE…We've been taught to focus on improving our weaknesses but that approach is fundamentally flawed. In this conversation, Marcus explains why excellence comes from doubling down on strengths, not fixing what's broken. He shares how organizations can unlock performance by designing roles around what people love to do, why engagement surveys often miss the mark, and how leaders can create environments where individuals thrive by doing more of what energizes them.
KEY TAKEAWAYS:
- People grow most when they invest in what they naturally do best.
- High performance comes from aligning work with what energizes individuals.
- Traditional feedback and engagement systems often overlook individual strengths.
- Great leaders focus on outcomes while allowing flexibility in how work gets done.
WHAT I LOVE MOST…Marcus' reminder that excellence isn't built by fixing weaknesses but by understanding and using your strengths every day. It's a simple shift, but it completely changes how we think about performance.
Running Time: 40:16
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Buckingham Institute
Marcus' Book: Design Love In: How to Unleash the Most Powerful Force in Business
Welcome to the What's Next! Podcast with Tiffani Bova.
This week's guest is someone whose work has shaped how millions of people think about their work, their strengths, and their lives. Tom Rath is a #1 New York Times bestselling author whose books, including Strengths Finder 2.0, have sold more than 10 million copies worldwide and transformed how organizations develop talent. For more than two decades, Tom has studied what helps people thrive at work and in life from strengths and wellbeing to leadership and meaning. His latest book, What's the Point? explores one of the most important questions we can ask: how do we turn purpose into something we actually live every day?
THIS EPISODE IS PERFECT FOR…anyone who wants to do more meaningful work, lead with intention, and better align their strengths with how they show up every day.
TODAY'S MAIN MESSAGE…80% of us go through our lives not doing what we're best at and that disconnect has a massive impact on our energy, engagement, and overall well-being. In this conversation, Tom challenges the idea that success comes from fixing weaknesses and instead makes the case for investing in what you naturally do best. He breaks down how leaders can create environments where people thrive, why well-being and performance are more connected than most organizations realize, and how small, intentional shifts can help you get more out of your work and your life.
KEY TAKEAWAYS:
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Your greatest opportunity for growth comes from investing in your natural strengths, not fixing every weakness.
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Well-being is directly tied to performance, decision-making, and long-term success.
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People do their best work when they feel energized, not just productive.
- Leaders play a critical role in helping others discover and use what they do best.
WHAT I LOVE MOST…Tom's reminder that doing your best work isn't about pushing harder, it's about aligning what you do every day with what naturally gives you energy and purpose.
Running Time: 28:55
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Tom's Book: What's the Point? Turning Purpose Into Your Daily Superpower
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm super excited to have Jon McNeill on the show. Jon's resume reads like a playbook. He was appointed by Elon Musk as president of Tesla after an introduction from Meta's Sheryl Sandberg. During his tenure, he helped scale revenue from $2 billion to $20 billion in 30 months. He later served as CEO of Lyft doubling revenue and leading the company's IPO. Today he co-founds and scales companies at DVx Ventures where he has launched 12 ventures and delivered 6x return to investors. His leadership experience spans every stage of growth, founder, CEO, board member at GM, Lululemon, and CrossFit. He also collaborated with historian Walter Isaacson to write The Algorithm, the first book written by any of Elon's direct reports.
THIS EPISODE IS PERFECT FOR…leaders, executives, and founders who want to scale innovation and speed without burning out their teams. If you've ever wondered how Tesla moved faster than traditional companies or how to build high-performing teams under extreme pressure, this episode will change how you think about leadership at scale.
TODAY'S MAIN MESSAGE…hypergrowth doesn't happen by chance. Jon shares the leadership principles and operating systems that allowed Tesla to scale quickly and consistently. In this conversation, he explains why innovation isn't just about smart ideas but about simplifying processes, removing friction, and giving teams the clarity and focus to execute at high intensity. He also shares why great leaders know where to get involved and where to step back, and how to build cultures where people feel empowered to solve big problems.
KEY TAKEAWAYS:
- Hypergrowth succeeds when leaders simplify processes and remove unnecessary friction.
- High-performing teams operate like "special forces," focused on the right problems during core hours.
- Leaders scale by knowing which decisions require their involvement and which they can delegate.
- Speed and performance don't come from working more hours, they come from working smarter.
WHAT I LOVE MOST…Jon's reminder that breakthrough results come from designing the system, not burning out people. His story shows that you can move fast, scale big, and innovate without sacrificing clarity, focus, or humanity.
Running Time: 38:59
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Jon's Book: The Algorithm: The Hypergrowth Formula That Transformed Tesla, Lululemon, General Motors, and SpaceX
Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we discuss what makes a great strategist.
THIS EPISODE IS PERFECT FOR…leaders, strategists, and executives who want to strengthen their strategic thinking and better understand what separates great strategists from good planners.
TODAY'S MAIN MESSAGE…great strategy doesn't come from intellectual brilliance alone. Roger says the best strategists develop a mindset rooted in humility, curiosity, and practice. In this episode, Roger makes the case that great strategy starts with a deep understanding of customers and evolves through experimentation in complex systems.
KEY TAKEAWAYS
- Strategy should begin with a deep understanding of customers and their needs.
- Overreliance on data analytics can limit creativity and strategic thinking.
- Data should inform judgment, not replace it.
- Great strategists invent the future rather than simply extrapolating from the past.
WHAT I LOVE MOST…Roger's reminder that strategy is a skill anybody can learn. Even leaders like A. G. Lafley became great strategists through years of experimentation and learning. It's a powerful reminder that anyone can get better at strategy with practice.
Running Time: 25:51
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Show Summary on Substack
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I have the pleasure of welcoming Claude Silver to the show. She is on a mission to revolutionize leadership talent and workplace culture. She is the world's first Chief Heart Officer at VaynerX and partners with CEO Gary Vaynerchuk to drive their success. Claude has earned Campaign's U.S. Female Frontier Award and Adweek's Changing the Game Award. She is also the author of the new book, Be Yourself at Work.
THIS EPISODE IS PERFECT FOR…leaders who want to build high-performing teams without sacrificing humanity.
TODAY'S MAIN MESSAGE…in this conversation, Claude shares why she believes AI should enhance human potential and not replace it. She explains why burnout is often a leadership system's problem rather than a personal failure. And she challenges managers to create cultures where people feel safe enough to speak up, honest enough to name their imposters, and supported enough to grow.
KEY TAKEAWAYS:
- AI should enhance human capability while preserving meaningful human connection.
- Emotional fluency allows leaders to choose their response instead of reacting impulsively.
- Energy management matters more than time management in preventing burnout.
- Psychological safety creates the conditions for belonging and high performance.
- Leaders scale culture by modeling self-awareness and vulnerability first.
WHAT I LOVE MOST…Claude reframes leadership as something deeply personal before it's organizational. You can't build belonging for others if you haven't built awareness in yourself. Her reminder that "you are the CEO of you" feels especially powerful in a world that's moving faster than ever.
Running Time: 26:15
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Claude's Book: Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm really excited to have Dr. Linda Hill back on the show. She's a top-ranked thinker on Thinker's 50 List and the Wallace Brett Donnan Professor of Business Administration at Harvard Business School. Linda doesn't just study leadership; she studies the chemistry of how humans actually get big things done together. She's the co-author of the management Bible, as I like to say, Collective Genius, and the viral HBR hit, Why Great Innovations Fail to Scale. She has a new book coming out called Genius at Scale.
THIS EPISODE IS PERFECT FOR…leaders who want to build organizations where innovation isn't left to chance but is built into how people work together every day.
TODAY'S MAIN MESSAGE…innovation doesn't happen because you hire a few creative people or run a brainstorming session. According to Linda, real innovation results from disciplined leadership and intentional culture-building. In this conversation, Linda shares what leaders often get wrong about creativity, how to foster productive disagreement without chaos, and why collaboration, experimentation, and learning must be embedded into the system.
Key Takeaways:
- Innovation requires disciplined leadership, not just creative talent or good ideas.
- Collective genius emerges when leaders cultivate both safety and accountability.
- Productive conflict strengthens ideas when it is structured and purposeful.
- Experimentation must be normalized to enable continuous learning.
- Culture determines whether innovation thrives or stalls.
WHAT I LOVE MOST…I love Linda's perspective that innovation is not about having all the answers as a leader, it's about building the conditions where great answers can emerge from the group. This shifts the role of leadership from being the smartest person in the room to being the architect of the environment where smart thinking can happen.
Running Time: 31:02
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Linda's Book: Genius at Scale: How Great Leaders Drive Innovation
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm thrilled to welcome Daniel Coyle to the show. He has spent the last two decades acting as a performance detective for some of the most elite organizations on the planet. While you may know him as the New York Times bestselling author of The Talent Code and The Culture Code, Dan's real work happens in the trenches. He served as a special advisor to the Cleveland Guardians. And work closely with Navy SEAL teams, Google, and top soccer academies to decode one simple question: why do some groups click while others crumble? He specializes in micro behaviors and the tiny repeatable signals that turn a group of talented individuals into a flourishing ecosystem.
THIS EPISODE IS PERFECT FOR… leaders who want their teams to truly click. This conversation will shift how you think about performance, connection, and culture.
TODAY'S MAIN MESSAGE…we tend to believe that if you put talented people together, you'll automatically get a talented team. Daniel challenges that assumption. He says what actually determines whether a group flourishes isn't just individual ability, it's what happens in the space between people. Through real-life examples, Daniel shows the key ingredients to a flourishing team.
Key Takeaways:
- Talented individuals do not automatically create high-performing teams.
- Status management kills creativity, speed, and collaboration.
- The best leaders create space for agency and shared ownership.
- Questions build connection faster than answers do.
- Flourishing combines performance with meaning and human energy.
WHAT I LOVE MOST…Daniel reframes leadership as creating moments where people feel they matter both as individuals and as contributors to something bigger. That simple shift from managing performance to cultivating meaning changes everything.
Running Time: 28:26
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Daniel's Book: Flourish: The Art of Building Meaning, Joy, and Fulfillment
Welcome to the What's Next! Podcast with Tiffani Bova.
I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we dissect the difference between strategy and planning.
THIS EPISODE IS PERFECT FOR…leaders who want to sharpen their thinking and make better strategic choices. If you're responsible for direction, decisions, or results, this conversation will challenge how you think about strategy.
TODAY'S MAIN MESSAGE…in this episode, Roger makes the case that real strategy is about making choices and accepting the trade-offs that come with them. He explains why too many organizations avoid hard decisions, how that avoidance weakens execution, and what it actually takes to build a coherent, winning strategy.
Key Takeaways:
- Strategy requires making clear, deliberate choices about where to play and how to win.
- Avoiding trade-offs leads to diluted focus and mediocre results.
- A strong strategy aligns resources, decisions, and behaviors around a single direction.
- Leaders must be willing to say no in order to build something truly differentiated.
- Execution improves dramatically when strategic choices are clearly understood.
WHAT I LOVE MOST…Roger's insistence that strategy isn't complicated but it's uncomfortable. The real challenge isn't intelligence or frameworks; it's the willingness to commit to choices and live with the consequences. That reframes leadership in such a practical, grounded way.
Running Time: 25:39
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Show Summary on Substack
Welcome to the What's Next! Podcast with Tiffani Bova.
I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win, and together, we're exploring the true meaning of strategy and how it's often misunderstood or misapplied in business today.
THIS EPISODE IS PERFECT FOR…CEOs, strategy leaders, and executives who want a clearer, more disciplined way to think about strategy. If you've ever questioned whether your strategy is actually driving customer behavior, this episode is for you.
TODAY'S MAIN MESSAGE…in this conversation, Roger revisits the most common ways organizations misunderstand strategy and explains why those misunderstandings persist. He walks through what real strategy requires, why execution often fails even when teams are aligned, and how leaders can move beyond planning frameworks to make decisions that actually lead to winning.
KEY TAKEAWAYS…
- Strategy succeeds only when choices reinforce one another and point toward a clear outcome.
- Many organizations confuse strategy with planning, which leads to activity without impact.
- Customer behavior is the ultimate test of whether a strategy is working.
- Poor strategic outcomes are often the result of incomplete or misaligned choices.
- Strong strategy requires leaders to be explicit about what they will and will not do.
WHAT I LOVE MOST…I love how Roger cuts through the noise and insists that strategy isn't mysterious, it's just demanding. His clarity around choice, discipline, and customer behavior challenges leaders to stop hiding behind complexity and start owning the real decisions required to win.
Running Time: 26:59
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Show Summary on Substack
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm excited to welcome Serin Silva to the show. She is a strategic advisor to women founders, CEOs, and leadership teams. She led integration communications for eight acquisitions in a single year at a billion-dollar telecom, helping bring Oracle's first CRM and human capital management platforms to market. She launched the original MSNBC digital brand for Microsoft, and drove strategy for an early food delivery robot long before it was cool. She led five restructures and turnarounds for mid-sized companies, doubled revenue for mid-market tech firms, and delivered 150% business increase in eight months by forcing the right business and mindset pivots, which is why I wanted her to join today.
THIS EPISODE IS PERFECT FOR…anyone feeling exhausted by trying to "push" alignment instead of creating it.
TODAY'S MAIN MESSAGE…drawing from her experience leading impressive acquisitions and product launches, Serin explains how leaders can shift from managing "by spreadsheet" to leading with human understanding. She discusses why high achievers often burn themselves out, how asking better questions changes outcomes, and what it really takes to guide people through change without losing momentum or yourself.
Key Takeaways:
- Leading change works best when leaders prioritize emotional alignment, not just operational efficiency.
- Asking better questions requires discipline, curiosity, and a willingness to challenge assumptions respectfully.
- Most resistance at work is emotional, even when it shows up as rational debate.
- Removing emotion from decision-making frameworks can unlock stalled progress and clarity.
WHAT I LOVE MOST…Serin's honesty about learning to temper her fire without losing it. Her insight that growth often comes from separating self-worth from outcomes is a powerful reminder for driven leaders who care deeply about their work.
Running Time: 29:20
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week I have the honor of welcoming Ashley Herd to the show. She is a former Chief People Officer and General Counsel who has trained over a quarter of a million managers through LinkedIn Learning and live corporate trainings. Ashley built Manager Method after leading HR in legal teams at McKinsey, Yum! Brands and Modern Luxury. She has a new book out called The Manager Method.
THIS EPISODE IS PERFECT FOR…new managers, experienced leaders, and anyone responsible for developing people who wants a more practical, human way to manage performance. If you've ever struggled with giving feedback, felt unsure how much autonomy to give your team, or questioned whether traditional performance reviews actually work, this episode will feel especially relevant.
TODAY'S MAIN MESSAGE…most managers aren't failing because they don't care, they're failing because they were never taught how to manage. In this episode, Ashley breaks down why so many well-intentioned leaders fall into patterns like avoiding feedback, overcorrecting, or defaulting to vague autonomy. She introduces a more structured, honest approach to management. We talk about why people actually want feedback, how AI is changing (and exposing) broken performance processes, and what managers can do differently to help their teams thrive.
KEY TAKEAWAYS…
- Most managers are promoted for performance rather than trained for leadership, creating gaps in expectations and feedback.
- Autonomy without structure often leaves employees feeling uncertain rather than empowered.
- Avoiding feedback is usually driven by good intentions, but it ultimately limits growth and trust.
- Consistent, direct feedback helps people feel respected, supported, and clear about where they stand.
WHAT I LOVE MOST…I loved Ashley's honest take on how good intentions often lead managers astray. Her insight that people don't need perfection but rather clarity reframes feedback as an act of respect, not criticism. It's a powerful reminder that strong management isn't about control or charisma, but about creating the conditions where people know where they stand and how to grow.
Running Time: 28:57
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Ashley's Book: The Manager Method: A Practical Framework to Lead, Support, and Get Results
Making Better Strategic Choices with Roger Martin
I'm thrilled to announce a new show with my dear friend, Roger Martin, author of the amazing book, Playing to Win. In this 12-part series, we'll explore the true meaning of strategy and how it's often misunderstood or misapplied in business today.
THIS EPISODE IS PERFECT FOR…leaders and strategists who are tired of strategy being confused with planning and want a clearer, more practical way to think about how real strategic choices drive results.
TODAY'S MAIN MESSAGE…strategy isn't a list of priorities or a collection of initiatives—it's an integrated set of choices that work together to drive customer behavior. In this conversation, Roger Martin explains why so many organizations misunderstand strategy, how that misunderstanding shows up in day-to-day decision-making, and what it really takes to close the gap between what leaders hope will happen and what actually does. Drawing on decades of experience, Roger challenges conventional strategy thinking and lays the groundwork for a more disciplined, choice-driven approach to winning.
KEY TAKEAWAYS…
- Strategy only works when choices reinforce one another, not when they exist as disconnected initiatives.
- The hardest—and most important—part of strategy is influencing customer behavior, not internal activity.
- Many companies mistake planning exercises for strategy, which leads to disappointing results.
WHAT I LOVE MOST…I love how clearly Roger reframes strategy as a set of deliberate, reinforcing choices. It's a powerful reminder that winning isn't about doing more things, it's about making better, more integrated choices.
Running Time: 21:22
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Show Summary on Substack
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I have the pleasure of welcoming from Australia, John Dwyer, also known as JD. He is a direct response customer attraction expert who thinks way outside the box. His marketing consultancy business is called the Institute of Wow and JD's mantra is that one's marketing needs to wow prospects. I'm sure you all understand exactly why I invited him to our show but dive into what you should be doing to grow and build a successful business in 2026.
THIS EPISODE IS PERFECT FOR…leaders, founders, and marketers who want to stand out in crowded markets and create real customer loyalty without relying on gimmicks or short-term tactics.
TODAY'S MAIN MESSAGE…most companies say they care about customers—but very few design their business around them. In this episode, we explore what actually separates brands people remember from those they forget. John challenges leaders to rethink how they show up for customers, arguing that sustainable success comes from intentional experiences, not louder marketing.
KEY TAKEAWAYS…
- How small, thoughtful actions can create disproportionate brand impact.
- The difference between being visible and being memorable.
- How leaders can embed customer-first thinking into everyday decisions.
WHAT I LOVE MOST…I loved John's reminder that meaningful differentiation doesn't come from copying what others are doing—it comes from truly understanding your customer and being willing to act on that insight. His perspective reinforces that growth isn't about chasing trends, but about committing to experiences that people actually care about.
Running Time: 30:47
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Welcome to the What's Next! Podcast with Tiffani Bova.
I'm thrilled to welcome Patrick Ledin, PhD, bestselling author and renowned leadership expert at Franklin Covey's Leadership and Culture Practice. He's teamed up with the amazing and legendary author, James Patterson, for their bold new book, Disrupt Everything—and Win, which we dive into in this show.
THIS EPISODE IS PERFECT FOR…anyone feeling overwhelmed by constant change. If you're a leader, manager, or professional navigating disruption (from technology shifts to career uncertainty), this conversation will help you rethink what disruption actually means and how to work with it rather than fight it.
TODAY'S MAIN MESSAGE…disruption isn't just something that happens to us — it's something we can choose how to respond to. Drawing on years of research and hundreds of interviews, Patrick explains why winning in disruption isn't about chasing constant change or having all the answers. It's about clarity, purpose, and knowing when to lean into change and when to intentionally choose stability.
KEY TAKEAWAYS:
- Disruption doesn't always mean blowing things up, sometimes saying no to change is the most disruptive move you can make
- The difference between micro disruptions and major life-altering ones and why both can shape your path.
- How reframing fear around technology and AI can turn uncertainty into opportunity rather than threat.
WHAT I LOVE MOST…Patrick's reminder that leaders don't have to carry disruption alone. You don't need every skill, every answer, or every instinct perfectly calibrated. You just need the self-awareness to know what you bring to the table and the confidence to invite others in.
Running Time: 28:27
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Patrick's Book:
Disrupt Everything—and Win
Welcome to the What's Next! Podcast with Tiffani Bova.
As we approach the end of the year, I'm pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we're giving you another chance to revisit the stories, insights, and lessons you loved most in 2025!
This week, I'm excited to highlight an episode with Tasha Eurich.
Tasha is an organizational psychologist, leadership researcher and bestselling author known for her ability to blend science and real-world insight. Her TED Talks have garnered over 10 million views. She has been named one of the world's top three most influential coaches, the Changemaker of the Decade, and one of the top 30 Emerging Management Thinkers by Thinkers50. Her latest book, Shatterproof, combines cutting-edge research with a powerful personal narrative to offer a transformative roadmap for navigating uncertainty and building true mental toughness.
THIS EPISODE IS PERFECT FOR…leaders, professionals, and high achievers who are pushing themselves to keep going in a chaotic world and wondering why it's not working anymore.
TODAY'S MAIN MESSAGE…we've been taught to push harder when things get tough, but what if that's not the solution? In this conversation, Tasha returns to the podcast to discuss why traditional resilience practices may no longer be sufficient. Drawing on new research from her book Shatterproof, she introduces a powerful roadmap for navigating constant chaos without burning out. If you've ever hit your "resilience ceiling" or felt stuck in hustle culture with nothing to show for it, this conversation will help you reframe how to thrive without self-gaslighting or grinding yourself into the ground.
KEY TAKEAWAYS…
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Why "grit gaslighting" is holding many high performers back
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What the "resilience ceiling" is and how to know when you've hit it
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The difference between pushing through and truly becoming shatterproof
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Three core human needs that must be met in order to thrive
WHAT I LOVE MOST…Tasha's insight that "resilient people push through while ignoring their needs, but shatterproof people harness their challenges to meet them." That reframing is a game-changer.
Running Time: 29:16
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Tasha's Book:
Shatterproof: How to Thrive in a World of Constant Chaos (And Why Resilience Alone Isn't Enough)
Resilience Quiz:
https://resilience-quiz.com/
Welcome to the What's Next! Podcast with Tiffani Bova.
As we approach the end of the year, I'm pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we're giving you another chance to revisit the stories, insights, and lessons you loved most in 2025!
This week, I'm excited to highlight an episode with Steve Lucas.
Steve is a seasoned executive with nearly 30 years of experience in enterprise software leadership. As the CEO of Boomi, he spearheads efforts to connect the world through a transformative technology platform. Previously, he was the CEO of Marketo and iCIMS. At Marketo, he transformed the company's sales, marketing, and product strategies, culminating in its 2018 acquisition by Adobe. At iCIMS, he introduced the Talent Cloud, enabling 40% of the Fortune 100 to hire millions of employees annually. Earlier roles included senior executive positions at Adobe, SAP, Salesforce, and BusinessObjects.
THIS EPISODE IS PERFECT FOR…business leaders navigating digital transformation, especially those eager to understand how AI will reshape organizations.
TODAY'S MAIN MESSAGE…it's easy to get swept up in the hype around AI, but what does transformation actually look like in practice? Steve explores the dramatic shift AI is bringing to enterprise software, from the rise of AI agents to the decline of traditional user interfaces. He shares how businesses can prepare for an agentic future where success will depend on collaboration between humans and AI.
KEY TAKEAWAYS: - Human resistance to change is often about trust and not capability - AI won't replace humans but augment them (if we allow it) - Leaders should focus less on tools and more on the business outcomes they unlock
WHAT I LOVE MOST… Steve's reminder that in a world full of hype and disruption, trust is still the currency that matters most. No matter how powerful AI becomes, if people don't trust it—or the companies using it—it won't deliver value.
Running Time: 28:44
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Steve's Book:
Digital Impact: The Human Element of AI-Driven Transformation
Welcome to the What's Next! Podcast with Tiffani Bova.
As we approach the end of the year, I'm pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we're giving you another chance to revisit the stories, insights, and lessons you loved most in 2025!
This week, I'm excited to highlight an episode with Seth Godin.
Seth is a dear friend who I met in 2001 through his book Purple Cow, which is one of my all-time favorite books. Along the way, Seth has always been a great supporter of me and my career. Today, I'm eager to discuss Seth's latest book, This Is Strategy: Make Better Plans.
THIS EPISODE IS PERFECT FOR…anyone who wants a fresh perspective on leadership and strategy.
TODAY'S MAIN MESSAGE…strategy isn't a lofty document or annual exercise. It's a compass guiding every decision you make. Seth challenges the conventional idea of strategy as static and instead frames it as a dynamic, iterative process of becoming. He shares nuggets of wisdom from his new book, which he says is a love letter for the people he cares about.
KEY TAKEAWAYS… - Fear is often the thing that holds people back from making bold decisions. - False proxies, like easy-to-measure but irrelevant metrics, can misguide your focus. - The best leaders inspire action by focusing on the "why" behind their strategies.
WHAT I LOVE MOST…Seth's thoughts on practical empathy. He says it's easy to become attached to something because you've worked hard on it. Practical empathy is understanding your audience and imagining what they need, even if that means reinventing your offerings. It's a call to lead with both courage and care.
Running Time: 29:45
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Seth's Book:
The Corporate Startup
Welcome to the What's Next! Podcast with Tiffani Bova.
I'm excited to welcome Lynn Smith to the show this week. She is a media and communications expert who helps high-level leaders turn pressure into presence. A former anchor for NBC News, MSNBC, and CNN Headline News, she now coaches Fortune 500 executives, thought leaders, and entrepreneurs to become magnetic communicators.
THIS EPISODE IS PERFECT FOR…anyone who wants to communicate with more confidence. If you've ever felt held back by self-doubt, overthinking, or fear of saying the wrong thing, this episode will give you the tools to move forward.
TODAY'S MAIN MESSAGE…most people think communication is about what you say, but it's really about how you show up. In this conversation, Lynn breaks down the biggest barrier standing between leaders and effective communication: fear. Fear of being judged, misunderstood, or getting it wrong. Lynn shares how to manage that internal narrative, build a magnetic presence, and communicate with clarity in high-pressure environments.
KEY TAKEAWAYS
- Your presence speaks before you do.
- Communication isn't about words, it's the package the words come in.
- Clarity is a leader's superpower. Before any big communication moment, ask: What do I want my audience to think and feel after hearing me?
- You are a walking billboard for your brand. Every meeting, Zoom call, or hallway interaction signals who you are and how you lead.
WHAT I LOVE MOST…Lynn's reminder that fear is universal, even for people at the very top. She works with wildly successful CEOs and executives, and yet the biggest hurdle she sees isn't capability or content, it's the internal voice telling them they're not ready, not good enough, or one mistake away from failing. It's an empowering reframing: fear isn't a flaw, it's something you can work with and ultimately turn into an advantage.
Running Time: 35:24
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Lynn's Book:
Just Keep Going
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I am excited to share a replay of a conversation I had with Mitch Lowe. Mitch was one of the early pioneers in the movie rental industry opening video rental stores in the early 1980's. In the late 90's Mitch joined Marc Randolph and Reed Hastings at Netflix as the video industry expert and led many of the partnerships that drove new subscribers to join Netflix. Mitch left Netflix in 2003 after a very successful IPO and joined the business development team at McDonalds Ventures to build a DVD evening machine business called Redbox. Mitch served as its COO and President for 8 years, growing the company from $36k in first-year revenue to over $1.5B in revenue 8 years later. Today Mitch invests in startups and gives inspirational speeches around the world to corporations, conferences, and students.
THIS EPISODE IS PERFECT FOR… executives, managers, founders of small and large organizations – anyone looking to hear from someone who has been part of one of the biggest disruption stories in the new digital age.
TODAY'S MAIN MESSAGE… Mitch shares his proven experience and tips on how to become more innovative and disruptive in your own organization. What should you do and when? Mitch shares how you can identify a need on the frontlines of your customer base and use that data to create a company that truly addresses that need.
WHAT I LOVE MOST… I get to chat with an innovator whose work I covered in my own book, and I love the concept of the order and sequence in which you do things! Mitch gives you actionable items you can implement Monday Morning to start making that progress.
Running time: 32:48
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Welcome to the What's Next! Podcast with Tiffani Bova.
I'm excited to welcome Richard Fain to the show this week. He served as Royal Caribbean Group CEO for over three decades, leading its transformation from a small Norwegian company with three ships that held just over 700 passengers each into one of the world's largest and most profitable cruise lines with over 60 ships, including Icon of the Seas, the world's largest that carries 7,600 passengers and costs $2 billion to build. He is here to talk about his amazing book, Delivering the Wow: Culture as Catalyst for Lasting Success.
THIS EPISODE IS PERFECT FOR…anyone leading teams or organizations who wants to understand how culture drives lasting success.
TODAY'S MAIN MESSAGE…culture isn't about slogans on the wall, it's about the daily choices that shape how people feel about their work. In this episode, Richard Fain shares how he built a company culture that transformed cruising into an unforgettable experience for both guests and employees. From connecting employee bonuses to engagement metrics to turning feedback into a continuous improvement engine, Richard's insights show how culture can truly become your greatest competitive advantage.
KEY TAKEAWAYS:
- You don't inherit a great culture; you create it by reinforcing the right behaviors every day.
- When people care about their work, they perform better—and that passion becomes contagious.
- Real-time insights from customers and employees turn good companies into great ones.
WHAT I LOVE MOST…Richard's reminder that culture is self-sustaining when people genuinely care. You can't mandate engagement. It grows naturally when individuals see their impact, feel heard, and take pride in creating "wow" moments for others.
Running Time: 31:30
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Richard's Book: Delivering the Wow: Culture as Catalyst for Lasting Success
Welcome to the What's Next! Podcast with Tiffani Bova.
I'm thrilled to welcome Phil Gilbert to the show today. He is IBM's former General Manager of Design, where he helped transform one of the most traditional companies in the world into a global design thinking powerhouse. In his new book, Irresistible Change, he pulls back the curtain on how he did it.
THIS EPISODE IS PERFECT FOR…leaders and innovators who want to spark meaningful change in their organizations. If you're trying to turn great ideas into action and scale creativity across teams, this episode will challenge how you think about transformation.
TODAY'S MAIN MESSAGE…change is inevitable but how you lead it determines whether your organization thrives or stalls. Phil shares how he helped one of the most traditional companies in the world reinvent itself from the inside out. In this conversation, Phil explains how to build a culture that listens instead of dictates, why mandates fail, and how "every day is a prototype" when you're leading transformation.
KEY TAKEAWAYS:
- Transformation succeeds when it's treated like a product, not a mandate.
- Sustainable change starts with small, willing teams that create momentum.
- Design thinking isn't about becoming a designer, it's about empathy and experimentation.
- Culture drives outcomes more than any single tool or technology.
- Every day and every idea is a prototype for what's next.
WHAT I LOVE MOST…Phil's reminder that meaningful change doesn't come from top-down directives. It comes from people who are empowered to experiment, collaborate, and learn.
Running Time: 28:23
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Phil's Book:
Irresistible Change: A Blueprint for Earning Buy-In and Breakout Success
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm looking back on a conversation I shared with Adam Kingl. Adam is an author and keynote speaker who educates future leaders on culture, purpose, team dynamics, the future of work, creativity, strategic innovation, management innovation, and the generational paradigms of work and leadership. He is Adjunct Faculty at Ashridge – Hult International Business School. He was the Regional Managing Director, Europe, for Duke Corporate Education and the Executive Director of Thought Leadership and Learning Solutions for London Business School.
THIS EPISODE IS PERFECT FOR…managers, leaders, CEOs, entrepreneurs, and anyone recruiting and/or managing young professionals!
TODAY'S MAIN MESSAGE…for the first time in history, there are five generations of workers in the workforce. How you recruit, manage, enable, and retain new generations of workers is critical to the success of your organization. Without happy employees, you won't have happy customers. Adam helps us navigate this most critical frontier, focusing on Gen Y.
WHAT I LOVE MOST…hearing what Gen Y thinks, thinking about how we invest in talent moving forward, and even how we handle losing and rehiring talent in the future!
Running time: 33:38
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Adam's Book:
Next Generation Leadership
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This week, I'm joined by Goldie Chan, who has been called the Oprah of LinkedIn. When LinkedIn first launched its native video, Goldie began posting daily short videos and has built one of the platform's longest-running video series. Goldie's videos feature a mix of personal branding and storytelling, thoughtful advice and generous spotlights on others. She's a storyteller, strategist, and a generous voice in the creator community. And now she's helping a whole new audience with her latest book, Personal Branding for Introverts, which comes out in October 2025. We're diving into how you can build influence quietly, confidently, on your own terms.
THIS EPISODE IS PERFECT FOR…anyone looking to grow their influence or build a personal brand, especially if you identify as an introvert or ambivert.
TODAY'S MAIN MESSAGE…you don't have to be the loudest voice in the room to have influence. Goldie Chan built a thriving community and career by showing that consistency, curiosity, and authenticity can be more powerful than volume. In this conversation, she shares how introverts can thrive in spaces that often reward extroversion.
KEY TAKEAWAYS:
- The real secret to personal branding isn't noise, it's consistency and credibility.
- Influence doesn't require extroversion, but it does require self-awareness and clarity.
- Strategic silence can be a leader's superpower in meetings and creative discussions.
- Confidence often starts with physical presence. Goldie shares some practical tips.
WHAT I LOVE MOST…Goldie's reminder that credibility doesn't come from being everywhere. It comes from being yourself consistently. Her story demonstrates that authenticity and quiet confidence can be just as powerful as a bold approach.
Running Time: 27:53
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Goldie's Book:
Personal Branding for Introverts
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This week, I'm honored to have a fellow Thinker50 on the show with me. Ranjay Gulati is a professor of business administration at Harvard Business School. His pioneering work focuses on unlocking organizational and individual potential, embracing courage, nurturing purpose-driven leaders, driving growth, and transforming businesses. He is a management scholar and he holds a PhD from Harvard University and a Master's degree from MIT. He is the author of Deep Purpose, which was published in 2022. And now he has a new book out called How to Be Bold.
THIS EPISODE IS PERFECT FOR…anyone who wants to live and lead with more courage, even in the presence of fear.
TODAY'S MAIN MESSAGE…have you ever wondered why some people seem naturally fearless while others freeze up in the face of uncertainty? Believe it or not, courage isn't something you're born with. It's something anybody can learn. In this episode, Ranjay draws on research and stories from his new book to share practical ways anyone can build support systems that strengthen courage and reframe fear as a signal for growth, not retreat.
KEY TAKEAWAYS:
- Fear comes from uncertainty and a loss of control, which is a very normal, human feeling.
- You can "act your way into knowing" by taking small, deliberate steps forward.
- Support networks (moral, emotional, and informational) help you move through fear.
- The key to courage is purpose. It gives fear direction and meaning.
WHAT I LOVE MOST…Ranjay's reminder that courage is a decision and not a personality trait. You don't have to wait to "feel ready" before taking action. The act of moving forward, even one small step at a time, is what builds boldness.
Running Time: 29:41
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Ranjay's Book:
How to Be Bold
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This week, I'm joined by Robert Glazer. Robert is a #1 Wall Street Journal, USA Today, and international bestselling author, TEDx speaker, and the founder of Acceleration Partners, a $50M global partner marketing agency known for its award-winning culture. He is also the creator of Friday Forward, a weekly inspirational newsletter read by over 200,000 professionals in 60+ countries. And he has a new book out called The Compass Within.
THIS EPISODE IS PERFECT FOR…leaders, founders, and professionals who want to align their decisions with their core values and lead with greater clarity and authenticity.
TODAY'S MAIN MESSAGE…in fast-moving and uncertain times, it's easy to get pulled in different directions. Robert Glazer believes the antidote is grounding yourself in your values. Your "compass within" not only guides your personal and professional choices but also determines how you lead, build trust, and shape culture. By knowing what truly drives you, you'll make better decisions, connect more deeply with others, and avoid environments that drain your energy.
KEY TAKEAWAYS…
- Your values act as a blueprint for better decisions at work and in life.
- Leaders unconsciously lead from their values—knowing them makes you more effective.
- High-performing teams thrive when individuals share and honor their core values.
- Self-awareness is the foundation for authentic leadership and sustainable growth.
WHAT I LOVE MOST…Robert's reminder that many of us only realize our values when they're crossed—what he calls the "electric fence test." By identifying them earlier, we can make intentional choices that help us thrive instead of simply reacting when something feels wrong.
Running Time: 24:25
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Robert's Book: The Compass Within: A Little Story About the Values That Guide Us
The Six Core Values Questions
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This week, I’m reflecting on a conversation I had a while back with the delightful and purpose-driven Raj Sisodia. Raj is the FW Olin Distinguished Professor of Global Business and Whole Foods Market Research Scholar in Conscious Capitalism at Babson College, and Co-Founder and Co-Chairman of Conscious Capitalism Inc. He has a Ph. D. in Marketing from Columbia University and has published eleven books. He was named one of “Ten Outstanding Trailblazers of 2010” by Good Business International, and one of the “Top 100 Thought Leaders in Trustworthy Business Behavior” by Trust Across America for 2010 and 2011. He is on the Board of Directors at The Container Store and a trustee of Conscious Capitalism Inc.
THIS EPISODE IS PERFECT FOR…people searching for their personal purpose in the work they do each day.
TODAY’S MAIN MESSAGE…in this episode, Raj uncovers the unmet need for conscious capitalism in contemporary business. We discuss ethics in business and marketing, purpose, value, and true happiness. This is not something mutually exclusive from business and capitalism, but the way Raj explains it, something that is vitally a part of the business ecosystem and indispensable to building a worthwhile and successful brand.
WHAT I LOVE MOST…Raj’s journey from marketing to uncovering a true passion that seeks to make business more conscientious, impactful and valuable to society.
Running time: 30:08
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Raj’s Books:
The Healing Organization
Conscious Capitalism Field Guide
Firms of Endearment
Everybody Matters
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m joined by Mark Crowley. Mark is a best-selling author with 25 years in the competitive financial services industry. He rose to national roles, earning Leader of the Year for his emotionally connected, heart-and-mind balanced approach that drove exceptional performance and employee growth. His book, Lead from the Heart, which I love and highly recommend, disrupted conventional management with research proving that traditional methods undermine employee experience. Now taught in 11 universities, it ignited a global movement for humane leadership. In his latest book, The Power of Employee Wellbeing, he advances this vision even further.
THIS EPISODE IS PERFECT FOR…leaders, managers, and executives who want to unlock better performance by focusing on employee well-being.
TODAY’S MAIN MESSAGE…too many organizations still approach leadership as a numbers game, chasing productivity with surveys, perks, or technology. Mark Crowley challenges that thinking, showing why true performance stems from how people feel at work. When leaders prioritize well-being—through connection, trust, and emotional awareness—they create teams that are not only more engaged but also more productive.
KEY TAKEAWAYS:
- Traditional engagement surveys are outdated. Pulse surveys give faster, more actionable insights.
- Managers must create space for genuine human connection, especially in hybrid or remote teams.
- Accountability matters, and leaders who ignore feedback are unlikely to receive it again.
WHAT I LOVE MOST…Mark reframes leadership around a simple but overlooked truth: people’s feelings fuel their performance. I love his reminder that when leaders invest in genuine care and connection, they unlock a new depth of commitment and energy.
Running Time: 26:27
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Mark’s Book:
The Power of Employee Well-Being: Move Beyond Engagement to Build Flourishing Teams
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m joined by Vanessa Druscat. Vanessa is an associate professor at the Peter T. Paul College of Business and Economics at the University of New Hampshire. As an internationally recognized leadership and team performance expert, she advises leaders and teams at over a dozen Fortune 500 and Fortune Global 500 companies. She has a new book out called The Emotionally Intelligent Team.
THIS EPISODE IS PERFECT FOR…anybody who wants to unlock stronger collaboration, cohesion, and performance in their organizations by building emotionally intelligent teams.
TODAY’S MAIN MESSAGE…teams don’t thrive just because the right people are in the room. They thrive when leaders create the conditions for connection, trust, and continuous improvement. In this conversation, Vanessa Druskat shares what decades of research reveal about emotionally intelligent teams and discusses how to transform a group of individuals into a high-performing, collaborative team.
KEY TAKEAWAYS…
- Teams perform better when leaders address core emotional needs like belonging and recognition.
- High-performing teams take time to really know one another, beyond just titles and roles.
- Every voice matters and innovation often comes from unexpected perspectives.
- Leaders don’t need to have all the answers but they do need to ask the right questions and listen.
WHAT I LOVE MOST…Vanessa’s reminder that emotionally intelligent teams aren’t just “nicer” to work in, they’re more effective. Taking time to build connection and belonging is a performance multiplier.
Running Time: 30:57
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Vanessa’s Book:
The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest
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This week, I’m reflecting on a conversation I had a while back with world-famous juggler, Michael Gelb. Michael is the world’s leading authority on the application of genius thinking to personal and organizational development. He is the author of 16 books including How to Think Like Leonardo Da Vinci, Innovate Like Edison and Discover Your Genius. Michael’s books have been translated into 25 languages and have sold more than one million copies.
THIS EPISODE IS PERFECT FOR… anyone and everyone wanting to approach life with genius and mastery.
TODAY’S MAIN MESSAGE… Michael Gelb breaks down how we too can think like innovation master and genius, Leonardo Da Vinci. It is a conceptual roadmap that is sure to change how you approach work and life. Confidence and a desire to find the beauty of truth will change how you approach and learn from failure and continue to feed your curiosity. Moreover, as a world-famous juggler, Michael also shares how we can keep multiple balls in the air ourselves, and how we can solve problems quickly and efficiently.
WHAT I LOVE MOST… Michael’s motto of maintaining the curiosity of a child with the focus of a grown-up.
Running Time: 30:57
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Michael's Website
Healing Leader Website
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This week, I’m reflecting on a conversation I shared with Adam Zeitsiff a while back. Adam is the President & CEO of Gold’s Gym - one of the world’s most recognizable and iconic brands. Gold’s Gym serves over 3 million people daily with more than 700 locations across 23 different countries on 6 continents. Having previously served as the company’s CIO and SVP of Brand Innovation from 2016-2018, Adam was enticed back to lead the evolution and global resurgence of Gold’s Gym in early 2019. Adam spearheads brand innovation offerings, including AMP by Gold’s Gym, the company’s digital fitness app, as well as a variety of new and innovative fitness concepts.
THIS EPISODE IS PERFECT FOR…anyone looking to build engagement, innovate with purpose, or simply loves Gold’s Gym.
TODAY’S MAIN MESSAGE…it’s all about innovating and looking forward while still staying true to your mission and your identity. Gold’s Gym seeks to extend its brand and keep users and clients engaged. But, how do you keep clients and users engaged? Adam breaks it down and discusses choice, personalization, and community.
WHAT I LOVE MOST…it’s so exciting to talk to someone who is the keeper of such an iconic brand. This chat is all about helping you get strong both personally and professionally!
Running Time: 29:49
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m excited to welcome Meredith Schmidt, who recently joined me on my LinkedIn Live show and is my first ever Salesforce guest. She is the EVP and GM of Revenue Cloud. She's responsible for creating products to manage the product-to-cash lifecycle and end-to-end revenue management.
THIS EPISODE IS PERFECT FOR…business leaders and anyone trying to align customer experience with financial results.
TODAY’S MAIN MESSAGE…running a business today means balancing growth with customer trust. Meredith Schmidt shares how her career leading revenue operations at Salesforce shaped her belief that finance isn’t just about numbers, it’s about enabling great customer experiences. From simplifying processes to removing friction, she explains why financial leaders have to think like customer champions if they want to drive sustainable success.
KEY TAKEAWAYS:
-
Simplifying processes creates trust and unlocks growth.
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Strong revenue operations require alignment across sales, finance, and customer success.
- The best leaders make complexity feel simple for employees and for customers.
WHAT I LOVE MOST… Meredith’s perspective that finance can be a driver of customer loyalty, not just a back-office function. By putting the customer at the center of revenue decisions, she shows how leaders can fuel both trust and growth.
Running Time: 26:03
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m reflecting on a conversation I shared with Ron Tite a while back. Ron is a best-selling author, entrepreneur, speaker and investor. He has been an award-winning advertising writer and Creative Director for some of the world’s most respected brands. He is Founder and CEO of Church+State, an agency that unifies content and advertising for global brands and media companies. He has written for television, a children’s book, a hit play and an award-winning comedy book. He was the Executive Producer & Host of the award-winning comedy show, Monkey Toast and now hosts the podcast The Coup.
THIS EPISODE IS PERFECT FOR…brands looking for unique ways to build trust and talk about your purpose in an authentic and focused way.
TODAY’S MAIN MESSAGE…Ron gives us his insightful and humorous take on building brands. He talks about using humor and creativity to deliver insight, investing your time and creative energy in the “original.” Every brand and organization should have a belief that goes beyond product; a belief that provides purpose. Once you have that, you must do something actionable that reinforces that purpose, and if that purpose is truly sincere and essential to your brand, it will be worth talking about....So, talk about it!
WHAT I LOVE MOST…Ron talks about seizing the attention of customers and employees by staying curious, staying passionate, and building that authentic trust with a twist of humor.
Running Time: 30:57
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Ron’s Books:
Everyone's An Artist (or At Least They Should Be)
Think. Do. Say.
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m joined by Dr. Klaus Kleinfeld, who is the only leader to have successfully served as CEO of two Fortune 500 giants on different continents: Alcoa in the US and Siemens in Germany. With a nearly forty-year career spanning multiple industries, from established businesses to tech startups, he has advised US presidents and global leaders across Europe, Asia, and the Middle East. As the founder of K2 Elevation, he invests in North American and European tech and biotech firms. And he also has a book out called Leading to Thrive.
THIS EPISODE IS PERFECT FOR…anyone who wants to become a more effective leader, whether you’re running a global enterprise, leading a small team, or gearing up to start your own business.
TODAY’S MAIN MESSAGE…it’s easy to think leadership is about having all the answers but Klaus Kleinfeld would say say it’s really about curiosity, connection, and energy management. Drawing on decades of experience, Klaus shares actionable insights for leading with clarity and intent in any business environment.
KEY TAKEAWAYS…
- Klaus encourages leaders to see fear as “false expectations appearing real” and dissect it before it holds you back.
- Getting frontline insights directly from customers can help to avoid losing critical information in translation.
- The goal should be to build high-performance teams where the whole is greater than the sum of its parts.
WHAT I LOVE MOST…Klaus’s reminder that great leadership isn’t about titles or politics, it’s about investing your energy where it matters most, staying connected to the people you serve, and never losing sight of your purpose.
Running Time: 27:25
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Website
Klaus’ Book:
Leading to Thrive: Mastering Strategies for Sustainable Success in Business and Life
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m joined by John Maxwell, someone who truly needs no introduction in the world of leadership. For over five decades, John has been teaching, writing, and inspiring leaders around the world. From his 5 Levels of Leadership to his 100+ books translated into 50 languages, he has shaped how millions think about what it means to lead well. But what I most admire about John, outside of the fact that he's a great guy, is that he doesn't just talk about leadership, he lives it. Whether working with Fortune 500 CEOs, young entrepreneurs or communities in need, he believes leadership is about one thing: adding value to others.
THIS EPISODE IS PERFECT FOR…anyone who wants to be more intentional in their growth as a leader. Whether you’re a CEO, founder, people manager, or just stepping into leadership, this episode is a must-listen.
TODAY’S MAIN MESSAGE…being put into a leadership position doesn’t always mean you’ve been prepared to lead. In this candid conversation, John explains why too many leaders are handed bigger roles without the support or mentoring they need to succeed and how to change that. We discuss what makes leadership truly effective, the importance of intentional growth, and how to build a stronger leadership bench within your organization. If you’re thinking about how to make sure your leadership legacy includes more than just your own success, John’s wisdom will stick with you.
KEY TAKEAWAYS…
- Great leaders invest in their people, not just themselves.
- Consistency is the secret to long-term success and it compounds over time.
- Don’t waste energy trying to fix your weaknesses. Instead, double down on your strengths.
- If you don’t have a mentor, create one through books, podcasts, or intentional practice.
WHAT I LOVE MOST…John’s reminder that leadership isn’t about “me first” but about adding value to others. It’s not your journey alone.
Running Time: 30:13
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This week, I have one of my dear friends joining us. Tasha Eurich is an organizational psychologist, leadership researcher and bestselling author known for her ability to blend science and real-world insight. Her TED Talks have garnered over 10 million views. She has been named one of the world's top three most influential coaches, the Changemaker of the Decade, and one of the top 30 Emerging Management Thinkers by Thinkers50. Her latest book, Shatterproof, combines cutting-edge research with a powerful personal narrative to offer a transformative roadmap for navigating uncertainty and building true mental toughness.
THIS EPISODE IS PERFECT FOR…leaders, professionals, and high achievers who are pushing themselves to keep going in a chaotic world and wondering why it’s not working anymore.
TODAY’S MAIN MESSAGE…we’ve been taught to push harder when things get tough, but what if that’s not the solution? In this conversation, Tasha returns to the podcast to discuss why traditional resilience practices may no longer be sufficient. Drawing on new research from her book Shatterproof, she introduces a powerful roadmap for navigating constant chaos without burning out. If you’ve ever hit your “resilience ceiling” or felt stuck in hustle culture with nothing to show for it, this conversation will help you reframe how to thrive without self-gaslighting or grinding yourself into the ground.
KEY TAKEAWAYS…
- Why “grit gaslighting” is holding many high performers back
- What the “resilience ceiling” is and how to know when you’ve hit it
- The difference between pushing through and truly becoming shatterproof
- Three core human needs that must be met in order to thrive
WHAT I LOVE MOST…Tasha’s insight that “resilient people push through while ignoring their needs, but shatterproof people harness their challenges to meet them.” That reframing is a game-changer.
Running Time: 29:16
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Tasha’s Book:
Shatterproof: How to Thrive in a World of Constant Chaos (And Why Resilience Alone Isn’t Enough)
Resilience Quiz:
https://resilience-quiz.com/
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m eager to revisit a conversation with Kara Swisher. Kara is the co-founder and editor-at-large of Recode, producer and host of the Recode Decode and Pivot podcasts, and co-executive producer of the Code Conference series. She also has a special series on MSNBC called Revolution on the impact of technology on work, society, and more. Kara is a contributing opinion writer for the New York Times and the author of “aol.com: How Steve Case Beat Bill Gates, Nailed the Netheads and Made Millions in the War for the Web.”
THIS EPISODE IS PERFECT FOR…anyone who wants to hear a no-holds-barred conversation about the state of Silicon Valley, what the next generation of Unicorns might look like and what VCs want, what they need, and what they should be paying attention to.
TODAY’S MAIN MESSAGE…Kara discusses the role of AI and automation moving forward and the onus that will be placed on employees to reskill. In this new job market, creativity and problem-solving will be more important than ever before. Kara rounds out this episode with what trust looks like in the new tech economy, the role of regulators moving forward, and the importance of ethical thinking in new technologies in an industry that is facing a crisis of privacy.
WHAT I LOVE MOST…Kara is out having the tough conversations, fighting the good fight every day and staying engaged and aware as technology evolves in our society.
Running Time: 27:38
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Kara’s Podcast:
Recode Decode
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I'm thrilled to have two guests with me this week. The first is Adam Brotman. He is the co-founder and co-CEO of the strategic consultancy Forum3. He was the inaugural Chief Digital Officer at Starbucks, where he played a pivotal role in launching the company's renowned mobile payment and loyalty platform. His leadership extended to strategic roles at J. Crew, MOD Pizza and Ruby Tuesday, showcasing his expertise in digital transformation and consumer engagement. We're also joined by Andy Sack, who is the co-founder and co-CEO of Forum3. He brings more than 20 years of entrepreneurial and investment experience in high tech and finance to this role. As the founder and managing partner of Keen Capital, he focused on blockchain ventures. In addition, he is a former advisor to Microsoft CEO Satya Nadella. Andy’s successful track record includes leading tech stars in Seattle and selling multiple technology companies to giants such as Microsoft and the New York Times Digital.
THIS EPISODE IS PERFECT FOR… anyone trying to figure out how AI will impact their work and business.
TODAY’S MAIN MESSAGE…the pace of AI advancement is exponential, as most of us have seen firsthand. AI isn’t just about driving efficiency or cutting costs but about reimagining how businesses operate, how decisions are made, and how leadership itself evolves. In this conversation, Adam and Andy share how the rise of agentic AI will impact every layer of a business and why ignoring it isn’t an option.
KEY TAKEAWAYS…
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Being “AI-first” means rethinking decision-making, not just speeding it up.
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The best AI playbooks involve experimentation, not perfection.
- The most effective leaders of this day and age will learn to manage both people and AI.
WHAT I LOVE MOST… I love the reminder that this shift isn’t just about technology, it’s about leadership. Being future-ready means embracing experimentation, staying curious, and helping your teams navigate change with clarity and responsibility.
Running Time: 32:11
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Adam and Andy’s Podcast
AI First with Adam and Andy
Adam and Andy’s Book:
AI First: The Playbook for a Future-Proof Business and Brand
Welcome to the What's Next! Podcast with Tiffani Bova.
I'm super excited to welcome Matt Dixon to the show. He is a Founding Partner at DCM Insights, a global training and advisory firm, and a leading expert in business development and client experience. He's a frequent contributor to HBR and an author of bestselling books, including The Effortless Experience, The Jolt Effect, and his most famous, The Challenger Sale which was a #1 Amazon and Wall Street Journal bestseller. We crossed paths in the CEB Gartner days and I’m just thrilled to have him back here today to talk about a new book he co-authored, The Activator Advantage.
THIS EPISODE IS PERFECT FOR…leaders, consultants, and business developers looking to stand out in a more competitive market.
TODAY’S MAIN MESSAGE…strong client relationships and quality work used to be enough to maintain loyalty, but not anymore. As buying behaviors shift and competition increases, leaders need a new approach. Matt shares what sets today’s top rainmakers apart: they’re not just experts, they’re activators—people who proactively offer insights, open doors, and create value long before the deal is signed.
KEY TAKEAWAYS…
- Great work alone no longer guarantees client loyalty.
- Activators are winning by being proactive connectors, not passive experts.
- Trusted advisors often box out colleagues and limit firm-wide growth.
- Internal collaboration makes client relationships more resilient.
WHAT I LOVE MOST…Matt’s insight that rainmakers of the past relied on reputation but today’s leaders build trust by sharing value before the sale even starts.
Running Time: 28:00
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Matt’s Book: The Activator Advantage: What Today's Rainmakers Do Differently
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This week, we hear from Steve Lucas. Steve is a seasoned executive with nearly 30 years of experience in enterprise software leadership. As the CEO of Boomi, he spearheads efforts to connect the world through a transformative technology platform. Previously, he was the CEO of Marketo and iCIMS. At Marketo, he transformed the company's sales, marketing, and product strategies, culminating in its 2018 acquisition by Adobe. At iCIMS, he introduced the Talent Cloud, enabling 40% of the Fortune 100 to hire millions of employees annually. Earlier roles included senior executive positions at Adobe, SAP, Salesforce, and BusinessObjects.
THIS EPISODE IS PERFECT FOR…business leaders navigating digital transformation, especially those eager to understand how AI will reshape organizations.
TODAY’S MAIN MESSAGE…it’s easy to get swept up in the hype around AI, but what does transformation actually look like in practice? Steve explores the dramatic shift AI is bringing to enterprise software, from the rise of AI agents to the decline of traditional user interfaces. He shares how businesses can prepare for an agentic future where success will depend on collaboration between humans and AI.
KEY TAKEAWAYS:
- Human resistance to change is often about trust and not capability
- AI won’t replace humans but augment them (if we allow it)
- Leaders should focus less on tools and more on the business outcomes they unlock
WHAT I LOVE MOST…Steve’s reminder that in a world full of hype and disruption, trust is still the currency that matters most. No matter how powerful AI becomes, if people don’t trust it or the companies using it, it won’t deliver value.
Running Time: 28:44
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Steve’s Book:
Digital Impact: The Human Element of AI-Driven Transformation
Welcome to the What's Next! podcast with Tiffani Bova.
This week, I’m reflecting on a conversation I had with Diane Hamilton. Diane is a nationally syndicated radio host, award-winning speaker, author, and educator. She is the MBA Program Chair at the Forbes School of Business and has a Ph.D. in Business Management. She is the creator of the Curiosity Code Index and the author of 4 books.
THIS EPISODE IS PERFECT FOR…if you have the desire to increase your desire to learn and become more curious in both your personal and professional lives, this episode is for you.
TODAY’S MAIN MESSAGE…how do we measure the “soft stuff?” How do we encourage, reward, and quantify the benefits of curiosity? Why is it that innovators throughout history–Einstein, Edison, Jobs–point to their curiosity as their most important contribution? Are you getting curious yet? In today’s episode, Dr. Diane Hamilton helps us answer these questions and explains why it is so vital that we stoke the flames of our own curiosity. She also shares with us her groundbreaking research and what exactly the F.A.T.E. of curiosity can tell us.
WHAT I LOVE MOST…I was fascinated by this whole concept of curiosity and how we can become more curious as leaders, as contributors, and as innovators. The soft stuff is so important to our success, not only as a company but for the people we lead and manage as well.
Running time: 33:30
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Dr. Hamilton’s Book:
Cracking the Curiosity Code
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I welcomed Bob Goodson to the show. Bob is President and Founder of Quid, a Silicon Valley–based company whose AI models are used by a third of the Fortune 50. Before starting Quid, he was the first employee at Yelp, where he played a role in the genesis of the like button and observed firsthand the rise of the social media industry. He also served a two-year term on WEF’s Global Future Council for Artificial Intelligence & Robotics.
THIS EPISODE IS PERFECT FOR…business leaders, product designers, and marketers curious about how digital behaviors shape innovation and strategy.
TODAY’S MAIN MESSAGE…have you ever thought about how the like button was created and how it ended up shaping the internet? Bob takes us behind the scenes of that pivotal innovation and reflects on what it means for how we build products, connect with customers, and navigate a world being reshaped by AI. This conversation is part tech history, part strategic lens into where we’re headed next.
KEY TAKEAWAYS:
- Innovation often starts with messy, unpredictable experimentation
- AI is already influencing strategy if you let it be your thought partner
- Agency is a crucial component to consider in the age of AI
WHAT I LOVE MOST… Bob’s insight that true agency, the human ability to take initiative and shape change, is something AI can’t replicate. It’s a powerful reminder of our value in an increasingly automated world.
Running Time: 30:08
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Website
Bob’s Book:
Like: The Button That Changed the World
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I’m excited to welcome Kevin Evers to the show. He is a Senior Editor at Harvard Business Review. He's written popular articles on brain science, Hollywood blockbusters, the art of persuasion, and the unpredictability of success. But what he is here to talk about today is his new book called There's Nothing Like This: The Strategic Genius of Taylor Swift.
THIS EPISODE IS PERFECT FOR…anyone (fan or not) who is curious about how bold creative decisions can shape brand success.
TODAY’S MAIN MESSAGE…Taylor Swift has undeniably built one of the most successful music careers of all time. But beyond the musical talent, she’s also a business mastermind. In this episode, Kevin unpacks how she’s built a brand so distinctive that it operates in a category of one. From rethinking product launches to redefining customer loyalty, her approach is a case study in aligning brand, audience, and experience.
KEY TAKEAWAYS:
- Longevity comes from bold, well-timed reinvention.
- Fan obsession is a growth strategy, not just a marketing strategy.
- You can’t fake authenticity; your audience will notice.
- Strategic shifts should follow your creative instincts, not the market’s expectations.
- Treat every product launch like an unforgettable experience.
WHAT I LOVE MOST…Kevin’s insight that Taylor Swift’s best strategies are rooted in her art, not the boardroom. Staying creatively true has become her business advantage.
Running Time: 28:46
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Kevin’s Book: There's Nothing Like This: The Strategic Genius of Taylor Swift
Welcome to the What's Next! podcast with Tiffani Bova.
This week, I’m looking back on a conversation I had with Emily Chang. Emily is a San Francisco-based anchor and an executive producer of “Bloomberg Technology.” Before joining Bloomberg in 2010, Chang served as an international correspondent for CNN in Beijing and London, as well as a reporter at KNSD, NBC’s affiliate in San Diego. While at KNSD, she won five regional Emmy Awards. She is also the author of Brotopia: Breaking Up the Boys' Club of Silicon Valley, which investigates and examines sexism and gender inequality in the tech industry.
THIS EPISODE IS PERFECT FOR…leaders, peers, and business owners who create professional environments and who want to foster more diverse and inclusive environments that thrive.
TODAY’S MAIN MESSAGE…Emily talks about her book Brotopia and shares small but brilliant ways to make sure you’re actively creating a diverse working environment that is inclusive and diverse in thought. It’s our responsibility as leaders, peers, and business owners to make sure that those around us feel that they are listened to, they are heard, and that they have the opportunity to share their stories.
WHAT I LOVE MOST…it doesn’t take a lot to create a more diverse and inclusive environment, and Emily teaches us how small things can make a massive impact.
Running time: 33:39
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Emily on Bloomberg:
www.bloombergmedia.com
Emily’s Book:
Brotopia
Welcome to the What's Next! Podcast with Tiffani Bova.
I have the pleasure of welcoming Dr. Eric Cole to the show today. He has a really unique perspective, helping people understand how the principles of cybersecurity and problem-solving can be applied to personal and professional growth. His career has advanced him from a professional hacker for the CIA to commissioner on cybersecurity for the 44th president of the United States to currently advising companies and teaching professionals on how to implement security measures that serve as a business enabler. His eighth book, Cyber Crisis, debuted as number one on the Wall Street Journal's bestseller list.
THIS EPISODE IS PERFECT FOR…anyone looking to strengthen their digital security measures.
TODAY’S MAIN MESSAGE…we all know cybersecurity is important, but we often underestimate how these principles can enhance our decision-making, relationships, and leadership. Dr. Eric Cole shows us how adopting a hacker’s mindset can help us spot blind spots before they become problems.
KEY TAKEAWAYS:
- Friendly hackers can expose your weaknesses before adversaries do.
- Good user hygiene is more effective than relying only on technology.
- Pausing before reacting can prevent regret.
- Privacy will be the biggest concern (and opportunity) in the AI era.
WHAT I LOVE MOST…Dr. Cole’s reminder that slowing down, asking questions, and being intentional can protect not just your data, but your relationships and reputation too.
Running Time: 25:30
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Eric’s Book:
Cyber Crisis: Protecting Your Business from Real Threats in the Virtual World
Navigating the Growth Dilemma with Ryan Hamilton
Welcome to the What's Next! Podcast with Tiffani Bova.
I’m thrilled to welcome Ryan Hamilton to the show this week. Ryan is an associate professor of marketing at Emory University's Goizueta Business School. He has consulted on branding with Walmart, FedEx, Home Depot, Caterpillar, ConAgra, Cigna, Visa, and Ipsos, among others, and has been a keynote speaker. He cohosts a podcast, called The Intuitive Customer, which applies the insights of behavioral science to customer experience. He has produced lecture series on both marketing and human decision making for The Great Courses. He is the co-author of a new book, The Growth Dilemma.
THIS EPISODE IS PERFECT FOR…anyone navigating brand growth and customer strategy decisions across evolving markets and customer segments.
TODAY’S MAIN MESSAGE…growth is a natural goal for businesses, but attracting new customers can unintentionally alienate the ones you already have. Ryan calls this the growth dilemma. As you expand your customer base, you risk creating conflicts between different groups of customers, conflicts that can undermine your success. Ryan outlines four kinds of customer conflict and how businesses can better anticipate and manage them before making big moves.
KEY TAKEAWAYS:
- Growth can backfire if you don’t manage customer conflicts
- Start by maximizing value from existing customers before chasing new ones
- The four common conflict types are functional, brand image, user identity, and ideological
WHAT I LOVE MOST…Ryan’s insight that brands often chase new customers without realizing the conflicts it creates, when the gold might already be in their existing customer base.
Running Time: 27:02
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Ryan & Annie’s Book: The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things
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This week, I’m eager to replay a conversation with Hal Gregersen. Hal is Executive Director of the MIT Leadership Center and Senior Lecturer at the MIT Sloan School of Management. His book, Questions Are the Answer, builds on 200+ interviews with renowned business, technology, education, government, social enterprise, and artistic leaders. Ranked one of the world’s 25 most influential management thinkers by Thinkers50, and winner of the 2017 Distinguished Achievement Award for leadership, Hal regularly delivers inspirational keynote speeches, motivational executive seminars and transformational coaching experiences. He has co-authored ten books and is the author of more than 50 articles, book chapters, and cases on leading innovation and change (with more than 10,000 citations by other scholars). His research has been highlighted in global media such as BBC, CNN, The Economist, Fast Company, Financial Times, Forbes, Fortune, The New York Times, and The Wall Street Journal. He is also the founder of The 4-24 Project, an initiative dedicated to rekindling the provocative power of asking the right questions in adults so they can pass this crucial creativity skill onto the next generation.
THIS EPISODE IS PERFECT FOR… anyone who wants to get better and rekindle his or her curiosity!
TODAY’S MAIN MESSAGE… Hal teaches us all about asking questions and really listening to the answers. Are you stopping and reflecting on how many and what kinds of questions you ask? Are you getting and acting on good feedback? Hal helps us pause and take a moment to rediscover our child-like curiosity and move forward as better leaders, better employees, and better humans!
WHAT I LOVE MOST… Hal’s 24-hour question audit. We all should be doing this!
Running time: 36:02
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Hal’s Website:
halgregersen.com
Hal’s Book:
Questions Are the Answer
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This week I’d like to share a conversation I had a while back with Liz Fosslien. Liz is the co-author and illustrator of the Wall Street Journal best-seller No Hard Feelings: The Secret Power of Embracing Emotions at Work. She’s also the Head of Content at Humu. Humu is a company that makes work better by using behavioral science and machine learning to make change easier. Liz's writing and illustrations have been featured on or by The New York Times, the Harvard Business Review, The Economist, WNYC, and NPR’s Marketplace. I am absolutely thrilled to have her as a guest!
THIS EPISODE IS PERFECT FOR…anyone experiencing burnout, remote workers, and those who have experienced a lack of belonging at work.
TODAY’S MAIN MESSAGE…Liz teaches us about the secret power of embracing your emotions in the workplace in an appropriate and productive way. She talks about creating an environment of belonging and preventing the infamous office blow-up. She breaks down emotion, expression, and burnout, and talks about how we can be more productive leaders when we are reflective by employing EQ to create a healthy and productive work environment. Becoming a more present leader can help keep you and your team from experiencing productivity-killing burnout! Liz also discusses practical strategies for efficiency and efficacy in the workplace.
WHAT I LOVE MOST…“You can’t pour from an empty cup.” Liz flags this analogy and its importance in the workplace, especially for leaders.
Running time: 37:26
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Liz’s Website:
www.fosslien.com
Liz and Mollie’s Book:
No Hard Feelings
Liz and Mollie’s Website:
www.lizandmollie.com
Welcome to the What's Next! Podcast with Tiffani Bova.
I’m thrilled to welcome Jenny Wood to the show this week. She had an 18-year career at Google, where she grew from entry-level to executive, and she most recently led a large operations team that helped drive tens of billions of dollars in revenue per year. In 2021, she started a passion project within Google called Own Your Career, which grew to one of the largest career development programs in Google’s history. Through the programs she founded, she has trained tens of thousands of people on acing a job search, building relationships, personal branding, effective email writing, increasing confidence, and so much more. She also has a new book out called Wild Courage, which has just hit the New York Times list.
THIS EPISODE IS PERFECT FOR…anyone looking to grow their personal brand, boost confidence, and take bold steps in their career.
TODAY’S MAIN MESSAGE…many people feel stuck in their careers not because they lack talent, but because they hesitate to speak up, stand out, or take action. Jenny shares a roadmap for building confidence and personal brand by overcoming fear and embracing thoughtful risk.
KEY TAKEAWAYS
- Personal branding starts with solving a real problem and thinking out loud.
- “Playground time” helps you explore new skills without pressure.
- Confidence is built through action, not perfection.
- Sharing your ideas can boost both your career and your company.
- Rewrite limiting beliefs by separating truths from tales.
WHAT I LOVE MOST…Jenny’s reminder that the courage to try, even when you’re not ready, is what separates dreamers from doers.
Running Time: 25:00
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Jenny’s Book:
Wild Courage: Go After What You Want and Get It
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I have the pleasure of welcoming Kristi Herold to the show today. Kristi is the founder and CEO of JAM, a multi-million-dollar global business that has connected millions of people through play since its inception in 1996 and has grown to be one of the world’s largest adult recreational sports leagues. JAM has also produced and delivered over 4,000 playful corporate team-building events in over 30 countries since the summer of 2020, and the JAM team consults organizations, helping them integrate fun and play into their “workPLAYce culture.” She’s also the best-selling author of It Pays to PLAY – How Play Improves Business Culture. She has been named to Canada’s Top 100 Most Powerful Women, was a top 3 finalist in the Canadian Women Entrepreneur Awards, and was awarded the Governor General’s Queen’s Diamond Jubilee in recognition of her contribution and giving back to the community. Her vision is to get 1 million people playing annually.
THIS EPISODE IS PERFECT FOR…leaders, people managers, and culture-builders who want to strengthen remote and hybrid teams without forcing another Zoom brainstorm or awkward icebreaker.
TODAY’S MAIN MESSAGE…you don’t have to choose between productivity and fun at work. Kristi Herold is on a mission to prove you can (and should) have both. In this episode, we discuss how Kristi helps companies around the world integrate play into their culture, virtually and in-person, to boost engagement, build stronger relationships, and drive real business results. From playful daily huddles to rethinking your team-building events, she shares tangible ways to make fun a part of your workplace DNA.
Key Takeaways:
- How virtual play can build culture even across time zones
- Why “laughter guarantees” work better than mandatory fun
- How to structure quick, daily team check-ins that actually feel good
- Ideas to bring play into remote meetings without making it weird
WHAT I LOVE MOST…Kristi’s approach is practical, energizing, and incredibly human. Her belief that “you don’t have to stop working to play” is a game-changer for leaders trying to build stronger cultures remotely.
Running Time: 25:35
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Kristi’s Offer for What’s Next! Listeners:
https://www.kristiherold.com/whatsnext25/
Kristi’s Book:
It Pays to PLAY: How Play Improves Business Culture
RELOAD: Unearth Your Own Potential by Being More Self-Aware with Tasha Eurich
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m looking back to an inspiring conversation with Tasha Eurich I reflect on often. Tasha is an organizational psychologist, researcher, and New York Times best-selling author. Over her 15+ year career, Tasha has built a reputation as a fresh, modern voice in the business world by pairing her scientific grounding in human behavior with a pragmatic approach to professional development. She’s helped thousands of leaders—from public company CEOs to early-stage entrepreneurs—improve their self-awareness and success. Her TEDxMileHigh talks have been viewed more than three million times and in 2019, Thinkers50 named her one of the top 30 emerging management thinkers in the world. She was also chosen from more than 16,000 candidates as one of Marshall Goldsmith’s “100 Coaches” to advance the practice of leadership.
THIS EPISODE IS PERFECT FOR… aspiring and current leaders, as well as anyone interacting with other humans in the 21st century who want to become more self-aware.
TODAY’S MAIN MESSAGE… as the foundational skill for our success and happiness in both our professional and personal lives, it behooves us to become self-aware both internally and externally, and Tasha breaks it down.
WHAT I LOVE MOST… I have always thought that the conversation around self-awareness, how we lead and how we think we lead, and how we communicate and think we communicate is fascinating and so beneficial. This podcast will open your eyes to the reality of your own self-awareness and how others might perceive you.
Running time: 34:27
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YouTube
Tasha’s Website:
tashaeurich.com
Tasha’s Books:
Insight
Bankable Leadership: Happy People, Bottom-Line Results, and the Power to Deliver Both
The Insight Quiz:
The Insight Quiz
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I am thrilled to share a conversation I had with Doug Stephens a while back. Doug is the Founder of Retail Prophet. He is one of the world’s foremost retail industry futurists whose intellectual work has influenced well-known international retailers, agencies and brands like Walmart, Google, L'Oreal, Disney, BMW, Citibank, and LVMH. Doug is the author of two groundbreaking books, The Retail Revival: Re-Imagining Business for the New Age of Consumerism (2013) and Reengineering Retail: The Future of Selling in a Post-Digital World (2017). Doug is also the nationally syndicated retail columnist for CBC Radio and sits on multiple corporate and academic advisory boards, including the David Sobey Centre for Innovation in Retail & Services at St. Mary’s University. His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets, including The New York Times, The BBC, Bloomberg Business News, TechCrunch, The Financial Times, The Wall Street Journal and Fast Company.
THIS EPISODE IS PERFECT FOR… anyone looking to understand the future of retail and what value brands can derive from maintaining storefronts, investing in multi-channel engagement and what disruptions might be right around the corner.
TODAY’S MAIN MESSAGE… Doug Stephens breaks down the past, present, and future of retail and talks about bringing metrics and experience into the future to keep stores open. Have we come full circle? Doug thinks so, and he is sharing just how. He also shares his insight on giants like Amazon, why he thinks they are ripe for disruption, the retail experience, how our current metrics are living in the past, and how brick-and-mortar stores can be your most powerful and measurable media channel.
WHAT I LOVE MOST…So often ,I get asked about the death of retail, so it was really great to get a chance to talk to an expert like Doug, who can shed more light on the realities.
Running time: 39:50
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Doug’s Website:
www.retailprophet.com
Doug’s Books:
The Retail Revival: Re-Imagining Business for the New Age of Consumerism
Reengineering Retail: The Future of Selling in a Post-Digital World
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m looking back to a great conversion I had with Olympic silver medalist John Coyle. Known as “The Time Guy,” John is a thought leader in the field of chronoception—the study of how humans process time— and one of the world's leading experts in Design Thinking. A graduate of Stanford University’s Product Design Program and a Kellogg MBA, John is an NBC sports analyst, two-time TEDx presenter and sought-after keynote speaker. His presentations combine the data and analytics of a professor with the inspired storytelling of an Olympic athlete. He is also a best-selling author of two books, Design For Strengths: Applying Design Thinking to Individual and Team Strengths and The Art of Really Living Manifesto. As a speaker and an author, his talent is in weaving facts, examples, and intellectual principles into engaging stories that leave you with actionable ideas.
THIS EPISODE IS PERFECT FOR… anyone interested in design thinking, optimizing for their strength and maximizing their time to make major breakthroughs.
TODAY’S MAIN MESSAGE… John shares his experiences as an Olympian, an innovator, and a world-class “design-thinker.” His personal experiences, metaphors, and practical guidelines serve as a roadmap for innovation and leaning into your strengths as opposed to trying to solve “weaknesses.” He also shares how design thinking can seep into and affect other parts of your life and career to achieve breakthrough performances and create more meaning.
WHAT I LOVE MOST… John’s great and illustrative anecdotes that help anyone focus on design thinking, solving the right problems, and learning how to lean into your strengths as opposed to solving for your non-strengths.
Running Time: 35:55
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Website
John’s Books:
Design For Strengths
The Art of Really Living Manifesto
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m bringing back an episode with the wonderful Cindy Gallop. Cindy has over 30 years of experience in brand-building, marketing, and advertising. Cindy took a risk when she entered advertising, and she hasn’t stopped taking them since. In 1998 she moved from the UK to New York and began building one of the fastest-growing agencies in Europe’s US branch, the New York office of Bartle Bogle Hegarty (BBH). Four years later, BBH US was named Ad Week’s Eastern Agency of the Year, and in 2003 Cindy was named Advertising Woman of the Year. In 2005 she resigned as Chairman of BBH to pursue other projects. She continues to work in advertising and marketing, but is also tending to other fascinating projects of her own as well. At TED 2009, she launched MakeLoveNotPorn, she is the founder and CEO of IfWeRanTheWorld, a co-action software that enables brands to implement the business model of the future: Shared Values + Shared Action = Shared Profit (financial and social).
THIS EPISODE IS PERFECT FOR… marketers and anyone on a mission to bring more diversity to their organization and brand, and those interested in learning more about the final marketing frontier!
TODAY’S MAIN MESSAGE… Cindy Gallop takes us on a journey through the history of advertising and how we can be more mindful of inclusion and being more diverse moving forward. She also tackles the uncomfortable but necessary topics we simply aren’t addressing and the importance of the final marketing (in her mind) frontier: sex. Cindy is fearless and thoughtful on the topic and presents compelling evidence on the importance of being more willing to take risks when it comes to advertising and sex.
WHAT I LOVE MOST… Cindy opens up a dialogue that will make us uncomfortable and get us thinking about all of the opportunities yet to be explored in marketing, as well as thinking critically from a health and wellness perspective.
Running time: 34:43
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Cindy’s Websites:
Cindy's Website
Make Love Not Porn
Cindy's TED Talk
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I have the honor and pleasure of welcoming Caroline Adams Miller to the show today.
For over three decades, Caroline has been a pioneer with her groundbreaking work in the science of goal setting, grit, happiness, and success. She is recognized as one of the world’s leading optimistic psychology experts. She is the author of nine books but we’re here to discuss her most recent book, Big Goals.
THIS EPISODE IS PERFECT FOR… anyone who wants to set bigger, more meaningful goals and follow through with success.
TODAY'S MAIN MESSAGE… most people approach goal setting the wrong way—relying on outdated methods, setting goals that are too small, or giving up too soon. Caroline Adams Miller shares why the science of goal setting is crucial for success and proposes new strategies to push past mediocrity and create a more fulfilling life.
KEY TAKEAWAYS:
- Meaningful goals should challenge you and push you outside your comfort zone.
- The best goals align with what you won’t regret pursuing later in life.
- Learning goals require patience and time, while performance goals demand high standards of excellence.
- Who you surround yourself with can determine your success—seek out supporters, not frenemies.
- Goal-setting isn’t about quick wins; it’s about creating long-term strategies for success.
WHAT I LOVE MOST…Caroline’s insight that true goal setting isn’t just about ambition—it’s about meaning. The goals that truly change our lives are the ones that challenge us, push us forward, and align with what we’ll be proud of in the long run.
Running Time: 25:53
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Caroline’s Book: Big Goals: The Science of Setting Them, Achieving Them, and Creating Your Best Life
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This week I’m reflecting on a conversation I had with Daniel Marcos. Daniel is a Co-Founder and the CEO of Gazelles Growth Institute, an online executive education company for C-level executives at fast-growing firms. Daniel is also the Co-Founder of Inflection (Gazelles Mexico division), a keynote speaker, and CEO-Coach. Across all these efforts, his goal is to help 1 million entrepreneurs scale their companies faster and with “less drama.” Daniel is also an ambassador for Singularity University in Austin, TX and he co-authored the book Start-Up to Scale-Up.
THIS EPISODE IS PERFECT FOR… entrepreneurs interested in starting a company and small and mid-size businesses looking to grow and scale successfully.
TODAY’S MAIN MESSAGE… growth is not easy. It does not come without sacrifice. It’s important to make the decision to grow after careful consideration. More companies have died from excessive opportunities than the lack thereof, so it behooves leaders and organizations to set their objectives thoughtfully, be disciplined, and scale their mindset adequately. Daniel breaks down the 4 main stages of growth and the biggest challenges to be found in each.
WHAT I LOVE MOST… speaking with anyone who is maniacally focused on growth and can get us thinking critically and intentionally about growth, scaling, and continued success.
Running time: 34:47
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Growth Institute Website:
Growth Institute
Daniel’s Book:
Start-Up to Scale-Up
Welcome to the What's Next! Podcast with Tiffani Bova.
I have the honor and pleasure of welcoming Christoph Senn to the show today.
Christoph is an adjunct professor of marketing at INSEAD, one of the world's leading and largest graduate business schools. He's joining us today from Switzerland - it’s always great to have the international flavor to the show. He is Codirector of INSEAD Marketing & Sales Excellence Initiative, amongst many other things, and an advisor to some of the largest companies in the world. He has a book out that joined the great ones that I enjoyed reading at the end of 2024 called Triple Fit Strategy.
THIS EPISODE IS PERFECT FOR… anyone looking to build stronger customer relationships and drive growth through a more strategic approach to sales.
TODAY’S MAIN MESSAGE… traditional sales approaches focus on pitching products, but real growth comes from understanding and aligning with your customer’s strategy. Christoph introduces the "Triple Fit Strategy," a framework that moves beyond transactional selling to create long-term, mutually beneficial relationships.
KEY TAKEAWAYS:
- Building strong customer relationships requires aligning with their strategy, not just selling a product.
- Shifting from transactional selling to strategic collaboration drives long-term business growth.
- Understanding what truly matters to your customer creates more meaningful and effective engagements.
- A broader perspective on value can make negotiations less about price and more about partnership.
- Sales teams that focus on customer success are more likely to drive sustainable results.
WHAT I LOVE MOST… Christoph’s perspective on treating customers as if you were part of the same company. When you align with their priorities and think beyond your own product, you open the door to real partnership and long-term success.
Running Time: 24:59
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Christoph’s Book: Triple Fit Strategy: How to Build Lasting Customer Relationships and Boost Growth
Welcome to the What's Next! Podcast with Tiffani Bova.
I have the honor and pleasure of welcoming Topaz Adizes to the show today.
He is an Emmy Award-winning writer, director, and experience design architect. He is an Edmund Hillary fellow and Sundance/Skoll Stories of Change fellow. His works have been selected to Cannes, Sundance, IDFA, and SXSW; featured in New Yorker magazine, Vanity Fair, and so much else. He has garnered an Emmy for new approaches to documentary and two World Press Photo awards for immersive storytelling. But what I'm here today to talk to him about is his new book called 12 Questions for Love.
THIS EPISODE IS PERFECT FOR…anyone looking to build stronger relationships—at work or in life—through the power of better questions.
TODAY’S MAIN MESSAGE…we often focus on having the right answers, but real connection comes from asking the right questions. Topaz Adizes has spent over a decade studying human connection, guiding more than 1,200 pairs of people through transformative conversations. In this episode, he shares how the way we ask questions can strengthen workplace culture, improve team dynamics, and create more meaningful personal relationships. By shifting our approach—from looking for the “right” answer to fostering authentic dialogue—we unlock deeper understanding, trust, and collaboration.
KEY TAKEAWAYS…
- The best conversations start with thoughtful, well-constructed questions.
- Shifting from binary to open-ended questions leads to richer, more meaningful responses.
- A strong workplace culture starts with intentional communication and connection.
- Small shifts in how we structure meetings can make them more productive and engaging.
- Great leaders aren’t just problem-solvers—they’re great guides who know how to ask the right questions.
WHAT I LOVE MOST…Topaz’s insight on the power of well-constructed questions. His technique to ask open-ended, connective, and intentional questions creates space for deeper conversations, whether at work or in personal relationships.
Running Time: 31:43
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Website
Topaz’s Book:
12 Questions for Love: A Guide to Intimate Conversations and Deeper Relationships
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m eager to replay a conversation with Bill Wooditch. Bill is the founder and CEO of Wooditch Enterprises. He works with Fortune 500 companies like AIG, Old Republic, Zurich, and Bank of America to improve their sales and leadership. He appeared regularly on Steve Harvey’s “Act Like a Success” show and has also appeared on CNBC, Fox, and CBS. He has written for Inc., New York Daily News, and the American Management Association.
THIS EPISODE IS PERFECT FOR… anyone who wants to succeed and learn how to use their indispensable failures to get there faster!
TODAY’S MAIN MESSAGE…..it’s the serious student of success that treats failure as the indispensable teacher. Unless you’re able to first move through the pains of rejection and the fear of the attempt, you will not be able to move forward to create the lifestyle you dream of. The key here is to be dispassionate about failure and check your irrational fears, ego, and the fear of losing prestige because this can paralyze your progress. Bill shares some wisdom and strategies for addressing fear, failure, and the pursuit of success.
WHAT I LOVE MOST… it’s a pleasure to have someone on the What’s Next! Podcast who talks about fear of failure and having the courage and fortitude to lean into the kind of discomfort that leads to success.
Running time: 32:34
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Bill’s Books:
Fail More
Always Forward
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m giving another listen to a conversation I shared with Professor Christian Terwiesch and I'm eager to share it with you! Christian is a Professor in Wharton’s Operations and Information Management department, co-director of Penn’s Mack Institute for Innovation Management, and also holds a faculty appointment at Penn’s Perelman School of Medicine. He is the co-author of Matching Supply with Demand, a widely used textbook in Operations Management. He launched the first Massive Open Online Course (MOOC) in business on Coursera based on the book and since its inception, more than half a million students have enrolled. His first management book, Innovation Tournaments, details a new process-based approach to innovation and has inspired innovation tournaments around the world. His latest book, Connected Strategies, combines his expertise in the fields of operations, innovation, and strategy to help companies take advantage of digital technology leading to new business models. In addition to his teaching and his research, Professor Terwiesch is the host of “Work of Tomorrow,” a national radio show on Sirius XM 132.
THIS EPISODE IS PERFECT FOR… anyone wanting to become more innovative or bring a culture of innovation to their organization, as well as those wanting to get a pulse on new business models shaping how organizations interact with customers today.
TODAY’S MAIN MESSAGE… we have to find different ways of delighting our customers. How do we do that? Through innovation and continuous connection. Professor Terwiesch maintains that innovation is a cultural process that can be managed. That is the power of the Innovation Tournament, it leaves room for that magic spark to fly while giving it direction and structure. Beyond Innovation Tournaments, it’s about becoming continuously connected. This connection enables new ways of delighting the customer and also allows organizations to provide more value to the customer, potentially at a lower cost. The purpose of a connected strategy and a continuous relationship is not only to get data but also to do a better job for the customer.
WHAT I LOVE MOST… I love that Christian has identified these new business models that are fundamentally changing the way organizations interact with their customers.
Running Time: 30:47
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Connected-Strategy Website
Work of Tomorrow Podcast
Christian’s Book:
Connected Strategy Book
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I have the wonderful pleasure of welcoming two guests. The first is Wes Adams. He is the founder and CEO of SV Consulting Group. He has led teams that were recognized as one of Fast Company's most innovative brands, won multiple Webby Awards, and received two James Beard Award nominations. Also joining him is Tamara Myles. She is a consultant and an international speaker with over two decades of experience helping leaders improve business performance. She is a professor at Boston College and an instructor at the University of Pennsylvania and author of The Secret to Peak Productivity. But the reason they're here today is because they have a new book coming out called Meaningful Work.
THIS EPISODE IS PERFECT FOR… leaders and managers looking for actionable ways to create more meaningful and fulfilling workplaces.
TODAY’S MAIN MESSAGE… research shows that finding meaning at work is the single most important factor in creating fulfilled, high-performing teams. In this conversation, Wes and Tamara explore how leaders can foster environments where employees feel a sense of purpose and impact. They share a simple yet transformative framework—community, contribution, and challenge—that helps align individual fulfillment with organizational success.
KEY TAKEAWAYS…
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Meaning happens in moments. Paying attention to details can go a long way.
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Creating community at work starts with authentic connections and showing genuine care for colleagues.
- Recognizing the contribution of employees strengthens engagement and enhances performance.
- Meaningful work is not just beneficial for individuals but drives long-term organizational success.
WHAT I LOVE MOST… these three simple but powerful questions for leaders: Did I connect with someone today? How did my work have a positive impact? Did I learn something new today? These reflections inspire actionable steps toward more meaningful work environments.
Running Time: 23:57
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Wes and Tamara’s Book:
Meaningful Work: How to Ignite Passion and Performance in Every Employee
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m reflecting on a conversation with Heather Monahan that I think is valuable to everyone, no exceptions! Heather is a best-selling author, keynote speaker, entrepreneur, and founder of Boss In Heels. As a Chief Revenue Officer in Media, Heather Monahan is a Glass Ceiling Award winner, named one of the most Influential Women in Radio in 2017, and Thrive Global named her a Limit Breaking Female Founder in 2018. Heather is a confidence expert and her book Confidence Creator shot to #1 on Amazon’s Business Biographies and Business Motivation list the first week it debuted on Amazon, and her show “Creating Confidence with Heather Monahan” can be found on Apple podcasts.
THIS EPISODE IS PERFECT FOR… anyone who wants to reach his or her full potential and needs that important confidence boost!
TODAY’S MAIN MESSAGE… take ownership of your mental platform and be intentional about the tape you run repeatedly in your head. Confidence is the key to unlocking your full potential, and that confident mindset starts with you. It starts by developing that confidence skill through discipline and frequency. When that confidence muscle is strong, scary does not mean freeze, it means go faster. So, take action! Major action is the catalyst that accelerates the confidence growth cycle. There are many paths to confidence, but not all the steps along those paths are created equal, and the bigger the risk, the bigger the confidence reward. Stop letting self-limiting beliefs and fear tell you you’re stuck. No excuses. Just take action!
WHAT I LOVE MOST… Heather has no shortage of passion for building confidence, taking risks, “firing your villains,” and making the big decisions that will lead you where you need to be and doing what you love!
Running Time: 30:03
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Heather’s Book:
Creating Confidence
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I have two amazing guests on the show. The first is Bob Moesta. He is a founder, maker, innovator, speaker, and professor. He is the president and founder of the Rewired Group, as well as an adjunct lecturer at the Kellogg School of Management at Northwestern and a research fellow at the Clayton Christensen Institute. But what I love most about him is he co-created the famous Jobs to Be Done theory, which I use in almost every keynote I have. Alongside Bob, and not to be outshined by any stretch, is Michael Horn who strives to create a world in which all individuals can build their passions, fulfill their potential, and live a life of purpose. He is the co-founder of and a distinguished fellow at the Clayton Christensen Institute, a nonprofit think tank. He also teaches at Harvard Graduate School of Education.
THIS EPISODE IS PERFECT FOR…anyone navigating career decisions, seeking purpose, or looking for strategies to make meaningful progress in their work.
TODAY’S MAIN MESSAGE…making career moves isn’t just about finding the next big opportunity—it’s about aligning your work with your values, energy, and aspirations. In this conversation, Bob and Michael discuss how to evaluate your current situation, identify opportunities for growth, and take steps toward a more fulfilling career.
KEY TAKEAWAYS:
- Align your career with what energizes and fulfills you.
- Evaluate your current role to identify opportunities for growth.
- Instead of making a person fit the work, make the work fit a person’s strengths.
- Thoughtful career moves start with clarity about your values and goals.
WHAT I LOVE MOST…Bob and Michael’s insight that career fulfillment doesn’t always mean a big leap—it can come from small, intentional changes that better align your work with your strengths and aspirations.
Running Time: 31:03
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Michael and Bob’s Book:
Job Moves: 9 Steps for Making Progress in Your Career Job Moves Assessment
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I am excited to replay a conversation I had with the innovative Tom Stockham. Tom is a passionate champion of disruptive technologies who began his career as an associate at BCG, immersed in the shift to “big-box” retail. He later served as president of Ticketmaster.com, where he helped lead the transition to online ticketing. Then, as CEO of Ancestry.com, he built one of the Internet’s first online content subscription businesses. Today, as CEO of ExpertVoice, Tom leads the company in pioneering a new influencer-marketing category that’s transforming commerce. He’s devoted to the mission of creating a better buying experience for brands, retailers, and consumers through a large network of authentic influential experts who make trusted recommendations.
THIS EPISODE IS PERFECT FOR… passionate disrupters, innovators, and those interested in learning more about influencer marketing.
TODAY’S MAIN MESSAGE… brands should always put trust at the center of their organization and make a concerted effort to build it up over time. Increasingly, the sources brands are and should be using to do this are Influencers. It’s time to shift the balance and shift resources from speaking on your own behalf as a brand to finding trusted figures that can recommend your brand and speak on your behalf in a trusted way. If you are going to do this well, you need to think about who is going to be best to speak on your behalf, how you are going to get them to do so and be more articulate about your brand, and where that influence is going to take hold such that it is beneficial to your brand.
WHAT I LOVE MOST… talking to an innovator who has been involved with so many major industry transitions. Now he’s driving the conversation around Influencer marketing, and he feels that this is the next great frontier.
Running time: 34:26
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ExpertVoice
Welcome to the What's Next! Podcast with Tiffani Bova.
I have the wonderful pleasure of welcoming Mike Maples Jr. to the show this week. He is a co-founding partner at Floodgate. He has been on the Forbes Midas List eight times in the last decade and was also named a “Rising Star” by FORTUNE and profiled by Harvard Business School for his lifetime contributions to entrepreneurship. Before becoming a full-time investor, Mike was involved as a founder and operating executive at back-to-back startup IPOs, including Tivoli Systems, which was acquired by IBM, where his dad used to work, and Motive acquired by Alcatel-Lucent. Some of Mike's investments include Twitter, Clover Health, Okta, Outreach, Chegg, Demandforce, and Applied Intuition. And he has a new book out called Pattern Breakers with his co-author, Peter Zimmerman.
THIS EPISODE IS PERFECT FOR…anyone curious to learn about the ingredients to start-up success.
TODAY'S MAIN MESSAGE…why is it that 80% of start-ups fail? What factors sets the 20% apart? As a seasoned venture capitalist, Mike says it comes down to breaking patterns. In this episode, he shares how to break away from linear strategies and dare to think boldly and take a risk.
KEY TAKEAWAYS...
- Great startups force choices, not comparisons.
- Early believers are essential for co-creating groundbreaking futures.
- Intrapreneurs succeed by innovating discreetly before scaling their ideas.
- Striking out on bold experiments is crucial - safe bets won’t lead to grand slams.
WHAT I LOVE MOST…Mike says that the best ideas often begin as unsettling or even disliked by many. It’s a testament to the power of sticking to bold, authentic visions despite early skepticism.
Running Time: 30:05
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Substack
X
Mike’s Book: Pattern Breakers: Why Some Start-Ups Change the Future
Welcome to the What's Next! Podcast with Tiffani Bova. In this LinkedIn Live, I had the wonderful honor of welcoming my dear friend, Seth Godin, who I met in 2001 through his book Purple Cow, which is one of my all-time favorite books. Along the way, Seth has always been a great supporter of me and my career. Today, I’m eager to discuss Seth’s latest book, This Is Strategy: Make Better Plans.
THIS EPISODE IS PERFECT FOR…anyone who wants a fresh perspective on leadership and strategy.
TODAY’S MAIN MESSAGE…strategy isn’t a lofty document or annual exercise. It’s a compass guiding every decision you make. Seth challenges the conventional idea of strategy as static and instead frames it as a dynamic, iterative process of becoming. He shares nuggets of wisdom from his new book, which he says is a love letter for the people he cares about.
KEY TAKEAWAYS…
- Fear is often the thing that holds people back from making bold decisions.
- False proxies, like easy-to-measure but irrelevant metrics, can misguide your focus.
- The best leaders inspire action by focusing on the “why” behind their strategies.
WHAT I LOVE MOST…Seth’s thoughts on practical empathy. He says it’s easy to become attached to something because you’ve worked hard on it. Practical empathy is understanding your audience and imagining what they need, even if that means reinventing your offerings. It’s a call to lead with both courage and care.
Running Time: 29:45
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Website
Seth’s Book:
The Corporate Startup
Welcome to the What's Next! Podcast with Tiffani Bova.
As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to revisit the stories, insights, and lessons you loved most in 2024!
This week I'm excited to highlight an episode with Scott Edinger.
Scott is a consultant for leading business growth and is trusted by clients in the Fortune 50 and across the globe. He has worked with CEOs and senior leaders to develop pragmatic strategies and execute approaches to drive top and bottom-line results. He's written three books. His latest, The Growth Leader, is out now and is a Wall Street Journal and USA Today bestseller. He creates positive change for clients and is recognized as an expert in the intersection of leadership, strategy, and sales.
THIS EPISODE IS PERFECT FOR… anyone who wants to learn how to close the gap between the C-Suite and the sales team to create profitable growth.
TODAY’S MAIN MESSAGE… sales teams are often divorced from talks about strategy, yet the sales process is where strategy is executed. It’s where everything comes to life. In fact, interactions with salespeople drive 25-53% of decisions! In this episode, Scott discusses why it’s so critical to not treat sales as an afterthought and how to effectively include it in planning.
WHAT I LOVE MOST… it’s the responsibility of a leader to inspire every level of the organization, yes sales, but also product developers, marketers, finance, legal, and customer service teams, to understand the value they bring to the customer.
Running Time: 29:18
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Find Scott Online:
Website
Scott’s Book:
The Growth Leader
Welcome to the What's Next! Podcast with Tiffani Bova.
As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to revisit the stories, insights, and lessons you loved most in 2024!
This week I'm excited to highlight an episode with Michael Bungay Stanier, otherwise known as MBS.
Despite being virtual friends for a long time, we only had the chance to meet in person this year at the Thinkers50 event, where Michael won a coaching award. If you’ve never met, I’m so delighted to introduce you to Michael. He’s best known for his book The Coaching Habit, which is the bestselling book on coaching this century and is considered a classic by none other than Seth Godin. His most recent book is How to Work with (Almost) Anyone.
He founded Box of Crayons, a learning and development company that has trained hundreds of thousands of managers to be more coach-like in organizations, from Microsoft to Gucci. His TEDx Talk has been viewed by more than a million people.
THIS EPISODE IS PERFECT FOR… anyone who wants to approach professional relationships more actively and intentionally.
TODAY’S MAIN MESSAGE… sometimes work relationships have great chemistry - you get along with your manager or team and are excited about working together. Although it’s an ideal situation, that’s rarely the case. In this episode, Michael shares his strategies for building the best possible relationships with the people you work with.
WHAT I LOVE MOST… taking a step back to learn about how we and the people around us work so that together we can amplify the best of who we are and avoid the worst of who we are.
Running Time: 30:49
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Website
Michael’s Book:
How to Work with (Almost) Anyone
Welcome to the What's Next! Podcast with Tiffani Bova.
As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to revisit the stories, insights, and lessons you loved most in 2024!
This week I'm excited to highlight an episode with Terri Sjodin.
Terri is the Principal and Founder of Sjodin Communications where she specializes in advancing the persuasive presentation skills of professionals. She is the author of the New York Times, Wall Street Journal, and USA Today bestseller Small Message, Big Impact: The Elevator Speech Effect and her latest book, Presentation ready, which was published earlier this year.
THIS EPISODE IS PERFECT FOR… anyone who wants to improve their presentation skills.
TODAY’S MAIN MESSAGE… the way we deliver information matters. It can make or break the decisions people make but frankly it’s a skill that few of us are taught. In this conversation, Terri unpacks critical insights and practical strategies for leaders - but really anyone - to be a more impactful communicator.
KEY TAKEAWAYS:
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Top mistakes people self-identify in their presentation skills.
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The importance of awareness and course-correction.
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How to establish connection in a virtual setting.
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Striking the balance between being creative and being informative.
WHAT I LOVE MOST… the idea that there is no boring material, only boring presentations.
Running Time: 33:57
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X
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Website
Terri’s Book:
Presentation Ready
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m welcoming back for a second time Terence Mauri, a global expert on the future of leadership, AI, and disruption, and really, the intersection of those three things. As the founder of the Hack Future Lab, he spearheaded a movement for leaders to find the upside of disruption and rethink leadership for a post-AI world. He has a new book out called The Upside of Disruption: The Path to Leading and Thriving in the Unknown.
THIS EPISODE IS PERFECT FOR… anyone navigating change in work or life who wants to lead with direction.
TODAY’S MAIN MESSAGE… we’ve all heard the saying, “The only constant in life is change,” and most of us would agree, considering the changes we’ve seen even just in the past several years. How do you approach leadership and innovation in times of change? Terence Mauri challenges us to think beyond incremental change and embrace bold, transformative thinking. In this episode, he discusses how leaders can stay future-ready and thrive in the face of uncertainty.
KEY TAKEAWAYS…
- We’re hardwired to have a "yes, but" mindset which tends to be very reductionist. When you practice a "yes, and" mindset, you open yourself up to opportunities.
- Move from KPIs (key performance indicators) to KBIs (key behavior indicators).
- Prioritizing subtraction is one of the finest forms of learning.
- Combat "bore-out" by aligning work with purpose and creating a culture of engagement.
WHAT I LOVE MOST… Terence reframes disruption as an opportunity when so many see it as an obstacle. He encourages listeners to lean into change with curiosity.
Running Time: 25:56
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X
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Website
Terence’s Book:
The Upside of Disruption: The Path to Leading and Thriving in the Unknown
Welcome to the What's Next! Podcast with Tiffani Bova.
I have the pleasure of welcoming David Edelman to the show today. He is a senior lecturer at Harvard Business School, an executive advisor and board member to brands and technology providers, and an advisor to BCG. Previously, David was chief marketing officer at Aetna and has worked with dozens of companies on personalization, AI, and agile marketing at BCG and Digitas. Forbes has repeatedly named him one of the Top 20 Most Influential Voices in Marketing and Ad Age has named him a Top 20 Chief Marketing and Technology Officer. David is also the co-author of a new book called Personalized: Customer Strategy in the Age of AI, which has recently become a USA bestseller.
THIS EPISODE IS PERFECT FOR… anyone who wants to learn how to deliver true personalization at scale.
TODAY’S MAIN MESSAGE… customer experience is imperative to business success, but personalization remains elusive for many organizations. In this conversation, David offers his playbook on making personalization a core business strategy for organizations of any size. He also shares a detailed walkthrough of the Five Promises of Personalization.
Key Takeaways:
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If you consider personalization a strategic goal, you need to be able to measure it. Compensation is often too abstract of a metric. Instead, David recommends using measures of business performance.
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If you can’t make your product simpler, you need to educate your customers.
- The customer experience should be getting better and better over time.
WHAT I LOVE MOST… David’s points about thinking about the flow of company interaction. Remember that when customers get bombarded, they tend to tune out. David says, “Less is more, but less that’s smarter is even more.”
Running Time: 32:37
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David’s Book:
Personalized: Customer Strategy in the Age of AI
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I wanted to bring back a conversation I shared a while back with the first What’s Next guest to be quoted in my book, Growth IQ. Mayur Gupta is the Chief Marketing Officer at Freshly, leading a team of marketers to make Freshly an iconic brand and drive breakthrough growth. Before Freshly, Mayur was the Global VP for Growth & Marketing at Spotify, the Chief Marketing Officer at Healthgrades, and the first-ever Global Chief Marketing Technologist at Kimberly Clark, one of the largest global consumer packaged goods companies. In 2014, Mayur was recognized as one of the “40 under 40” leading marketers in the industry by Brand Innovators, was profiled by the Harvard Business Review and the Economist as the model Chief Marketing Technologist, and also received the CMO Programmatic Award by the CMO Club. He sits on the Board of Directors of Adtalem (NYSE:ATGE) and D’Addario (private), guiding the C-Suite in their digital transformation.
THIS EPISODE IS PERFECT FOR… marketers looking for a master class of modern marketing and how to create an experience that will influence, inspire, and change a human life from one of the quintessential marketers of our time.
TODAY’S MAIN MESSAGE… Mayur brings his engineering mind to the world of marketing. His message? Your internal culture–your company culture–is key and central to the culture you are trying to build around your product. It’s important and indispensable to use everything at your disposal: math, science, and research. But ultimately, it’s all about being customer-focused, authentic, and transparent. At the core of any well-rounded, successful, and long-lasting organization is a human-centric strategy that is sincere and authentic. Your goals as an organization should always be customer-focused, and that starts within your organization with your very first customer, your employee. You cannot be customer-focused if you do not first care for and about the people you work with, because they are the brand.
WHAT I LOVE MOST… Mayur’s transparency on the fact that this is all a journey and things in our industry continue to change based on what the customer wants from us.
Running time: 36:07
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Welcome to the What's Next! Podcast with Tiffani Bova.
I have the pleasure of welcoming Mo Bunnell to the show today. He helps complex organizations grow by scaling business development skills and creating a growth-oriented culture. He's the founder of Bunnell Idea Group (BIG), which has trained tens of thousands of professionals at hundreds of organizations. He is the author of The Snowball System and has a new book out called Give to Grow: Invest in Relationships to Build Your Business and Your Career.
THIS EPISODE IS PERFECT FOR… anyone looking to grow their business and deepen client relationships in a more meaningful, human-centered way.
TODAY’S MAIN MESSAGE… in this day and age, business development isn’t about deals but relationships. Mo dives into this approach and explores how to build authentic, lasting relationships that add real value and, ultimately, drive growth.
Key Takeaways:
- Mo’s 3-step process to collaborate better and drive more revenue: fall in love with their problem, give them the experience of working with them, and make a recommendation.
- The skills you need to do the work after you get the “yes” are the opposite of the skills you need to get the “yes.”
- Those who identify where the decision makers see value and attach to it will find the magic.
- Relationship building takes time and effort. Mo recommends quarterly audits to strategically delegate or automate tasks to create more space for relationships.
WHAT I LOVE MOST… take a few minutes to make a list of the 10-15 relationships that are the most important to your future success. Mo says these are the relationships you should be focused on developing now.
Running Time: 29:34
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Website
Mo’s Book:
Give to Grow
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m excited to welcome Frederik Pferdt to the show. He’s the former Chief Innovation Evangelist at Google where he helped shape one of the most fabled creative cultures in the world. He founded Google's Innovation Lab, where he trained tens of thousands of Googlers to develop and experiment with cutting-edge ideas and taught groundbreaking classes on innovation and creativity at Stanford for more than a decade. He has a new book out called What's Next Is Now: How to Live Future Ready.
THIS EPISODE IS PERFECT FOR… anyone eager to learn how to proactively create their future and develop a growth-oriented mindset.
TODAY'S MAIN MESSAGE… in this inspiring conversation, Frederik dives into what it means to live future-ready. He believes we each have the power to intentionally shape the future instead of waiting for it to happen. Frederik introduces his six principles that help shift to this way of thinking.
Key Takeaways:
- The future isn’t something that happens to you. You have the power to create it.
- We talk a lot about mindset, but Frederik introduces the idea of “mindstate” and our ability to influence a moment.
- When you pay attention to your choices throughout your day and week, you’ll quickly notice that your future isn’t predetermined but something you’re actively creating.
- Some situations are out of our control, but we can always control our responses and outlook.
WHAT I LOVE MOST… the sixth principle, Dimension X, or your superpower. Discovering your strengths takes time, reflection, and sometimes courage, but when you incorporate them into the way you see the future, you’re able to impact the world in a unique way.
Running Time: 27:13
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X
Find Frederik Online:
NextLetter
Frederik’s Book:
What's Next Is Now: How to Live Future Ready
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m joined by Jessica Kriegel. She is the Chief Scientist of Workplace Culture for Culture Partners, leading research and strategy in best practices for driving results through culture. For 15+ years, Jessica has been guiding global, national, Fortune 100, and other organizations across finance, technology, real estate, and healthcare industries on the path to creating intentional cultures that accelerate performance. And she has a book coming out called The Culture Equation, where she dives into how people think and act to get results.
THIS EPISODE IS PERFECT FOR… leaders who want to improve company culture.
TODAY'S MAIN MESSAGE… what does it take to build a thriving company culture? In this episode, Jessica shares her findings and explains why traditional corporate structures aren’t cutting it anymore. She shares how leaders can create a more people-first approach that drives engagement and results.
Key Takeaways:
- Stereotypes around how Gen Z and millennials impact the workforce are keeping leaders from actually seeing these employees on their team as people. Jessica says it’s not about understanding different generations but about understanding life stages.
- Culture isn’t a task that can be delegated to HR. Leaders need to be closely involved in shaping it.
- Leaders must be adaptable to the evolving needs of their teams.
- Focusing on what’s in your control gets you out of the blame game and into your sphere of influence.
WHAT I LOVE MOST… Jessica’s technique to encourage accountability in her team is to model above-the-line thinking. She breaks it down into these four steps: see it, own it, solve it, do it.
Running Time: 32:18
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Podcast
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m reflecting on a fun conversation with the wonderful Ron Carucci. Ron is a co-founder and managing partner at Navalent, where he works with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty-year track record helping some of the world’s most influential executives tackle challenges of strategy, organization, and leadership. He is a best-selling author of 8 books.
THIS EPISODE IS PERFECT FOR… anyone looking to learn how to create diverse communities and support a thriving company culture helmed by true leadership.
TODAY’S MAIN MESSAGE… Ron shares the four things that successful leaders have all done and how others can follow the same path to success. He refocuses our thinking on leadership training, self-development, and a true understanding of diversity and, more importantly, diversity of thought.
WHAT I LOVE MOST… I love having a conversation about true leadership. I often hear, “I don’t know where to begin,” from people trying to move in their careers or who want to take on more management responsibilities. The way Ron positions thinking about training, self-development, and understanding diversity is invaluable to getting started.
Running time: 34:03
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Forbes
Ron’s Books:
Amazon
Welcome to the What's Next! Podcast with Tiffani Bova.
I have the pleasure of welcoming Dana Maor to the show this week. She is the Global Co-Head for the McKinsey People and Organizational Performance Practice and is a member of its Knowledge Council. As a senior partner, she works with leaders globally to transform their organization and themselves and serves as the co-dean of multiple McKinsey leadership programs. She's also the co-author of a new book called The Journey of Leadership.
THIS EPISODE IS PERFECT FOR… anyone who wants to develop leadership skills that focus on long-term success.
TODAY'S MAIN MESSAGE… leadership isn’t about having all of the answers. It’s about creating environments where people can thrive and innovate. In this episode, Dana explores practical solutions to become this leader.
Key Takeaways:
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Learn to think beyond what you deliver in the here and now.
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Develop the muscle to problem-solve together.
- Understand whether it’s the moment to be vulnerable or confident.
- It’s important to develop your capacity as a leader to be able to help your team members grow.
- Taking the time to reflect is in service of your organization.
WHAT I LOVE MOST…Dana's advice on the necessity of “micro experiments” stood out – small, actionable changes that expand your comfort zone and leadership capacity.
Running Time: 28:51
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Dana’s Book:
The Journey of Leadership
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m excited to replay an insightful conversation with the accomplished Beth Comstock. Beth is a self-described change-maker who has been the President of Integrated Media at NBC Universal, overseeing Ad-sales, Marketing, and Research. She led the company’s digital efforts, including Peacock Equity acquiring iVillage.com, and oversaw the founding of Hulu. She was then tapped by GE to accelerate its evolution from an old-school conglomerate to a global technology-driven company. Cultivating a start-up mentality across the organization for over two decades, she catalyzed growth and novel thinking within GE, ultimately operating their Business Innovation unit. She was also the first female Vice Chair and first Chief Marketing Officer at GE in more than 20 years. She is a member of Nike’s board of directors and a Forbes World’s 100 Most Powerful Women. She’s also a published author with her book Imagine It Forward. THIS EPISODE IS PERFECT FOR… anyone who wants to learn from one of the most successful ‘introverted change-makers’ about how to inspire teams, get uncomfortable, change jobs and companies gracefully, and transform a 125-year-old brand. TODAY’S MAIN MESSAGE… Beth shares nuggets of gold gleaned from her 20-year career at GE and NBC Universal. Beth provides inspiration and guidance in an age of staggering technological advancement, the ever-stronger pull of the “next big thing,” and the gravity of the unknown. It is becoming exceedingly important to be self-aware and cognizant of the things that make our businesses human and creative. We work with and for humans, and our customers and audiences are human. Likewise, it is important that our leadership be just as rooted in our humanity. It is our honest and dynamic experience as human beings that will allow us and our businesses to thrive in a world ruled more and more by algorithms and automation. WHAT I LOVE MOST… Beth is always looking to write her next story and live it as a courageous human being. She has learned along the way that our jobs do not define us. Who we are, the networks we create, the people we meet along the way–that’s what is important. With each new opportunity comes the next story we will create! Running time: 34:54
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Imagine It Forward
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m eager to share an entertaining yet highly insightful conversation with Dave Liniger.
Dave co-founded RE/MAX, the Denver-based global real estate franchise, with his wife, Gail, in 1973. Since its founding, RE/MAX has become the leading franchisor of real estate offices worldwide and has expanded to over 9,000 offices in 110 countries with 140,000 sales agents. Even though Dave retired from a CEO position in 2018, he continues to lead the network as Chairman of the Board. He is also a New York Times bestselling author of a book called My Next Step: An Extraordinary Journey of Healing and Hope. It was a remarkable memoir chronicling his triumphant battle against a life-altering medical diagnosis. But he's also the author of a new book that come out in March of 2024 called The Perfect Ten.
THIS EPISODE IS PERFECT FOR… anyone who wants to learn from a successful and seasoned leader.
TODAY’S MAIN MESSAGE… in our conversation, Dave recounts his journey of building RE/MAX, the leading global real estate franchise. As he reflects on the past 50 years, he presents lessons for every listener, from how to forge a new path in an industry to hiring the right people and leading them well.
Key takeaways:
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Often, the reason we fail is not that we’re bad at something but that we don’t have a goal.
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From single parents to community leaders, we all have areas of influence.
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Connecting with leaders outside your industry will teach you things you’ll never figure out independently.
WHAT I LOVE MOST… you might be surprised to hear that Dave spent 10 years as a NASCAR driver and didn’t start racing until his 50s! He is proof that it’s never too late to explore a different path.
Running Time: 33:33
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Dave’s Book:
The Perfect 10: 10 Leadership Principles to Achieve True Independence, Extreme Wealth, and Huge Success
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m eager to welcome Dr. Thom Mayer to the podcast. He is the Medical Director for the NFL Players Association and was recently nominated to the Pro Football Hall of Fame in Canton, Ohio. Dr. Mayer was the originator of the entire NFL Concussion Guidelines program and thus has changed the nature of concussion diagnosis and management worldwide. He served as the Command Physician at the Pentagon Rescue Operation 9/11, Incident Commander for the inhalational anthrax outbreak in Washington, DC, that same year, and led a Team Rubicon Mobile Emergency Team in Ukraine following the outbreak of war.
But if that isn’t enough, he's written 25 books, including his most recent, Leadership Is Worthless...But Leading Is Priceless.
THIS EPISODE IS PERFECT FOR… anyone looking to sharpen their leadership skills.
TODAY'S MAIN MESSAGE… leading through a crisis requires more than just quick decision-making but resilience, adaptability, and a team-first mentality. Dr. Mayer draws on his experience to explore how leaders can navigate uncharted territory while inspiring growth and innovation.
Key takeaways: - It’s better to build relationships than to build a resume. - Burnout occurs when you become disconnected from your deep joy. - There’s no such thing as a “future” leader. We’re all leading in some way. - Everybody will fail, but those who learn to make their failures their fuel will grow from setbacks.
WHAT I LOVE MOST… Dr. Mayer says the three common qualities of standout leaders are: thinking about leading as a verb, acting on it within a week, and innovating not at the speed of genius or creativity but at the speed of trust.
Running Time: 24:05
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Dr. Mayer’s Book:
Leadership Is Worthless...But Leading Is Priceless
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m welcoming two incredible guests to the show who are co-founders of the Convincing Company, a crisis communication and training firm. They have recently co-authored the book Convince Me.
Adele Gambardella owned an award-winning PR agency in DC for 15 years. She has served as a PR strategist, corporate counsel, and crisis management for clients including the United Nations, Facebook, Johnson and Johnson, and our current president, Joe Biden.
Chip Massey is a former FBI hostage negotiator and special agent. In his 22-year career in the Bureau, he has led high-profile cases, spearheaded the New York FBI Office Crisis Negotiations team, and won the prestigious FBI Director's Award. At the Convincing Company, he guides executives and their teams in how to apply the bureau's negotiation techniques to business situations.
THIS EPISODE IS PERFECT FOR… anyone looking to sharpen their persuasion skills. TODAY’S MAIN MESSAGE… being experienced is one thing. Being able to convince others is an entirely other thing. In this episode, Adele and Chip dive into proven strategies for convincing others effectively and respectfully. Whether you're in sales, leadership, or any other field, these tips are invaluable.
Key takeaways: - Adele introduces the idea of a convincing continuum that unfreezes cognitive biases. - Be mindful of how people want to be convinced. Some may be fact-based while others may be emotions-based. - When you get closer to understanding somebody’s unstated narrative, you have a better shot at persuading them to accept a belief.
WHAT I LOVE MOST… I love how different Adele and Chip’s backgrounds are and how that contributes to this episode's unique insights and strategies. Running Time: 31:29
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Adele & Chip’s Book:
Convince Me: High-Stakes Negotiation Tactics to Get Results in Any Business Situation
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m bringing back an insightful conversation with Justin Bariso. Justin is an author, columnist, speaker, and consultant, and his thoughts on leadership management and emotional intelligence have been featured by Time, Business Insider, CNBC, and Forbes among others. He is the author of “EQ Applied: The Real-World Guide to Emotional Intelligence," which uses fascinating research, modern examples, and personal stories to teach you how to make emotions work for you. Today, Justin focuses on helping others harness the power of emotion for good. You can read Justin’s work on INC.com, where over a million people a month read his column on emotional intelligence and leadership management. Justin has been recognized by LinkedIn as a top voice in leadership management and workplace culture.
THIS EPISODE IS PERFECT FOR… this episode is a reality check for all of us. It is all about investing in the emotional side of our interpersonal interactions as humans both in the written word, as well as in the spoken word.
TODAY’S MAIN MESSAGE… we spend so much time talking about the academic side of leadership, growth, marketing, and sales but we forget to account for our human emotions in a field that is so inextricably tied to human interaction. No matter how much time we take to examine our communication and emotional styles, we’re still limited by our perspective, experiences and biases.
WHAT I LOVE MOST… it was wonderful to have Justin come on and give us a gentle tap to remind us how important the human aspect of business and interaction is, and of course, tied to that is our rich emotional life.
Running Time: 34:58
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INC.com
EQ Applied
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I welcome Kim Scott back for the third time on the podcast. She is the author of a new book called Radical Respect: How to Work Together Better, and of course, Be a Kick-Ass Boss Without Losing Your Humanity. She is the co-founder of the company Radical Candor. Kim was a CEO coach at Dropbox, Qualtrics, Twitter, and other tech companies. She was a member of the faculty at Apple University. Before that, she led AdSense, YouTube, and DoubleClick teams at Google.
THIS EPISODE IS PERFECT FOR… anyone struggling with giving or receiving feedback in a professional setting.
TODAY’S MAIN MESSAGE… respect is critical in the workplace, especially when there are many differing opinions and styles. But how do you practically go about fostering a culture of respect? It’s not by keeping your opinions to yourself. In fact, Kim says sharing feedback and making space for disagreement is a sign of respect for one another.
Key takeaways:
- Respect begins with unconditional regard for humanity and it shouldn’t need to be earned
- We can disagree and do it in a respectful way
- Kim’s three steps to approach a boss to share criticism are: solicit feedback, focus on the good, ask if it’s a good time to share your thoughts
WHAT I LOVE MOST… Kim says you can’t address all of the unconscious biases in the world, but you can (and should) address the ones that will get in the way of your team working together.
Running Time: 36:55
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Kim’s Book:
Radical Respect
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This week Elliott Parker joins the podcast. He is the founder and CEO of High Alpha Innovation, a venture builder that partners with corporations, universities, and entrepreneurs to co-create startups that solve compelling problems. He built his career in strategy consulting at Innosight, the firm founded by Clayton Christensen, in corporate venturing, and as an entrepreneur bringing new ideas to market. To date, he has launched over 40 venture-backed startups, and he has a new book called The Illusion of Innovation which came out earlier in 2024.
THIS EPISODE IS PERFECT FOR… business leaders and executives looking to understand the challenges of true innovation.
TODAY’S MAIN MESSAGE… in this thought-provoking episode, Tiffani sits down with innovation expert Elliott to discuss why innovation might be more illusion than reality in today’s organizations. Elliott argues that many innovative efforts are a charade and he challenges leaders to re-think their goals.
Key takeaways:
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We're really good at running large organizations, but the optimization for safety and predictability comes at the cost of innovation
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In nature, innovation happens chaotically and without control, something we should emulate in organizations
- We need more experiments that are fast, cheap, and maybe even a little weird
WHAT I LOVE MOST… what Elliott says we can learn from Steph Curry about running big companies, “Our companies need to be taking shots close to the net, but also making sure we're doing it beyond the three-point line, where the magnitude of correctness matters a lot.”
Running Time: 26:22
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Elliott’s Book:
The Illusion of Innovation
Welcome to the What's Next! Podcast with Tiffani Bova.
I’m eager to welcome Leslie Zane to the show this week. She is the founder of Triggers, a CMO advisory firm rooted in behavioral science, where she champions the primacy of the instinctive mind in brand decisions. In her new book, The Power of Instinct, she shows how traditional persuasion tactics fall short to grow a brand, business, or even a social movement, and she shows what techniques work instead.
THIS EPISODE IS PERFECT FOR… leaders and marketers who want to build stronger, more memorable brands.
TODAY’S MAIN MESSAGE… do you ever wonder why some brands stick in your mind while others fade away? In this episode, Tiffani Bova chats with Leslie Zane to uncover how our instincts drive our decisions. We dive into the fascinating world of instinctive marketing and learn how tapping into the unconscious mind can transform brand loyalty.
Key takeaways:
- Brands are built on accumulated memories and associations in the subconscious mind yet traditional marketing focuses on controlling the conscious mind
- Direct persuasion often fails. Influencing the instinctive brain is a far faster path to change
- Superior products don’t always win in the marketplace but the brands that create perceived superiority
WHAT I LOVE MOST… the difference between competitive advantage and instinctive advantage. Leslie says when a brand creates more positive associations than their competition, that's the moment a customer will make a switch.
Running Time: 26:24
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Leslie’s Book:
The Power of Instinct
Welcome to the What's Next! Podcast with Tiffani Bova.
In this What's Next Live, I welcome my very first Pulitzer Prize winner to the show. Charles Duhigg is a reporter and the author of The Power of Habit, which spent over three years on the New York Times bestseller list. His second book, Smarter Faster Better, was also a bestseller. He published his latest book, Supercommunicators, earlier this year, and it is (not surprisingly) also a bestseller.
Charles led the team that won the Pulitzer Prize in Exploratory Journalism in 2013 for the AI economy, a series that examined the global economy through the lens of Apple. He also received the George Polk Award, the Great Loeb Award, the Investigative Reporter and Editors Medal, the Scripps Howard National Journalism Award, the Robert F Kennedy Journalism Award, and many others.
THIS EPISODE IS PERFECT FOR… anybody who wants to improve their communication skills and learn how to connect with anybody - from colleagues to complete strangers.
TODAY’S MAIN MESSAGE: We all want to walk away from conversations feeling understood, valued, and connected, but that’s not always the case. Charles Duhigg explores the ingredients of this kind of conversation and shares how to become a supercommunicator. The good news is that anybody can form these habits and bring this level of communication to any area of their life.
Key takeaways: - There are three buckets that all conversations fall into (practical, emotional, and social). A strong communicator will recognize and match whatever conversation they’re in - The ultimate goal of any conversation is to understand each other - You can prove that you’re listening by asking a deep question, repeating back what you heard in your own words, and asking if you got it right
WHAT I LOVE MOST… the story Charles shares about Felix, an FBI crisis negotiator who can connect with and disarm seemingly anybody simply by having a conversation. This story shows that being a thoughtful communicator really is a superpower.
Running Time: 30:46
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Charles’ Book:
Supercommunicators
Welcome to the What's Next! Podcast with Tiffani Bova.
With the summer Olympics underway, I thought it fitting to return to an inspiring conversation I shared with Olympic Medalist Bonnie St. John. At the age of 5, Bonnie had her right leg amputated. And once you listen to this podcast, you will understand, there was no way that was going to stop her. At the age of 19, she became the first African-American to win medals at the 1984 Winter Paralympics in Innsbruck Austria. Bonnie was appointed by President Clinton as a director for Human Capital Issues on the White House National Economic Council and went on to represent the United States as a member of President Obama's official delegation to the 2010 Paralympic Winter Games in Vancouver and the 2016 Paralympic summer Games in Rio de Janeiro.
Bonnie is also a Leadership Consultant for multiple Fortune 500 companies, the CEO of the Blue Circle Leadership Institute, and a best-selling author of seven books, including How Great Women Lead: A Mother-Daughter Adventure into the Lives of Women Shaping the World, and her latest title Micro-Resilience: Minor Shifts for Major Boosts in Focus, Drive, and Energy! I am thrilled to have Bonnie St. John on the podcast!
THIS EPISODE IS PERFECT FOR… anyone! If you want to overcome your own personal talk track that the obstacles you face are insurmountable, then this is for you. I can’t think of a better way for you to spend thirty minutes of your time than listening to “one of the five most inspiring women in America!” (NBC Nightly News)
TODAY’S MAIN MESSAGE… today’s episode is a fantastic reminder to always use your challenges, your obstacles, and your unique experiences to become a better leader. Great leaders take cues from the potential connections that can form all around them to change the way they think and therefore lead. Today, we’re looking at those connections and how to constantly look for the small, subtle changes in your day-to-day behavior that can help you become a better leader.
WHAT I LOVE MOST… Bonnie taking my Bullish and Bearish scenario from just “robots having their own Olympics,” to having “cyborgs” be the answer. I think it’s a great example of Bonnie’s amazing sense of humor, and I loved learning more about her, her humility, and all the amazing things she's been able to accomplish in her life (and career) thus far. It was a real treat learning more about what makes the legendary Bonnie St. John such a special human being.
Running Time: 31:27
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Bonnie’s Book:
Micro-Resilience: Minor Shifts for Major Boosts in Focus, Drive, and Energy
Welcome to the What's Next! Podcast with Tiffani Bova.
I have the pleasure of welcoming Stephanie Harrison to the show today. She is the creator of the New Happy Philosophy. She's the founder of New Happy, a company helping individuals, companies, and communities apply this philosophy in their lives.
The New Happy’s art, newsletter, podcast, and programs reach millions of people around the world every month. Previously, Stephanie was the Director of Learning at Thrive Global, one of my favorite companies.
THIS EPISODE IS PERFECT FOR… anyone looking to redefine their understanding of happiness and improve their well-being, especially in the workplace.
TODAY'S MAIN MESSAGE… traditionally, happiness is tied to achievements - closing a big deal, getting a promotion, moving to the corner office. We’re told to aim for perfection and achieve more and more to find happiness, yet somehow, we’re still unfulfilled.
Stephanie Harrison introduces a new concept of happiness, “New Happy” which challenges traditional notions of happiness. Instead of pursuing individual happiness through external achievements, New Happy focuses on authenticity and contributing to others' well-being. By understanding and applying these principles, individuals and organizations can foster environments that promote genuine happiness and purpose.
Key takeaways:
- Using acts of kindness as a shortcut to happiness
- Rewiring yourself to move away from Old Happy to New Happy
- Understanding the root of most people’s unhappiness
- How parents can teach children the New Happy way
- Practical steps for leaders to promote happiness among their teams
WHAT I LOVE MOST… Stephanie's insight that happiness doesn't have to be a choice between self and others. You don't have to put your happiness before somebody else's or vice versa. You can do both at the same time.
Running Time: 24:45
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Stephanie’s Book:
New Happy
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m listening back on a conversation with Allen Adamson and I wanted to share it with you too.
Allen is a noted industry expert in all disciplines of branding and the Co-Founder of Metaforce. He is also a published author with multiple marketing titles including Shift Ahead, Brand Simple, and The Edge. Prior to co-founding Metaforce, Allen was the Chairman of North America of Landor Associates, a global branding firm. Before joining Lander, Allen was an executive at Unilever and held senior management positions at Ogilvy & Mather and DMB&B. Allen is also a sought-after industry commentator and has appeared on shows such as NBC’s Today Show and Fox Business Network’s Closing Bell.
THIS EPISODE IS PERFECT FOR… individuals who are trying to build a memorable brand with advertising, social media, product design and user interfaces to convey a story which resonates with employees and customers.
TODAY’S MAIN MESSAGE… find your relevance! Get out of your marketing bubble and don’t wait for things to go wrong to step on the gas and shift your strategy. Once the marketplace signals your misstep, it’s too late. Shifting ahead to success is all about being proactive and attentive and learning not just to listen passively, but to watch actively and ask the right questions!
WHAT I LOVE MOST… I loved talking about what “brand” truly is and how we can better understand it. It is one of the most misunderstood concepts in business and sales today. Everyone is chasing after what they think it means, and often this leads to a sense of disingenuousness.
Running time: 29:54
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Metaforce
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I’m excited to welcome for the very first time, Kaihan Krippendorff. Kaihan is the founder of Outthinker Networks, a global think tank. His books include Driving Innovation from Within and Proximity, which we’ll discuss today.
THIS EPISODE IS PERFECT FOR… business leaders and innovators who want to understand how proximity is transforming industries.
TODAY’S MAIN MESSAGE… imagine a world where you can obtain a product or service exactly when and where you need it. This kind of proximity, as Kaihan refers to it, is actually quite feasible and leads businesses to drive innovation, enhance customization, and gain a competitive edge. In this episode, Kaihan shares what this kind of proximity looks like in action.
Key takeaways:
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Creativity is not about making new things but about bringing existing things together in a new way
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Even small advantages in proximity can make big impacts
- 4 steps to harness proximity in your day-to-day
WHAT I LOVE MOST… how Kaihan applies proximity to everything, even the workplace and how to think about breaking down and assigning tasks to teams.
Running Time: 30:14
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Kaihan’s Book:
Proximity
Welcome to the What's Next! Podcast with Tiffani Bova.
I have the pleasure of welcoming Terry Sjodin to the show. Terri is the Principal and Founder of Sjodin Communications where she specializes in advancing the persuasive presentation skills of professionals. She is the author of the New York Times, Wall Street Journal, and USA Today bestseller Small Message, Big Impact: The Elevator Speech Effect and her latest book, Presentation ready, which was published earlier this year.
THIS EPISODE IS PERFECT FOR… anyone who wants to improve their presentation skills.
TODAY’S MAIN MESSAGE… the way we deliver information matters. It can make or break the decisions people make but frankly it’s a skill that few of us are taught. In this conversation, Terri unpacks critical insights and practical strategies for leaders - but really anyone - to be a more impactful communicator.
Key takeaways:
- Top mistakes people self-identify in their presentation skills
- The importance of awareness and course-correction
- How to establish connection in a virtual setting
- Striking the balance between being creative and being informative
WHAT I LOVE MOST… there is no boring material, only boring presentations.
Running Time: 33:38
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Terri’s Book:
Presentation Ready
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m bringing us back to a conversation with Mike Michalowicz.
Mike is an entrepreneur and author who launched three multimillion-dollar companies before his 35th birthday and was awarded New Jersey's SBA Young Entrepreneur of the Year award at the age of 26. He is the author of The Toilet Paper Entrepreneur, The Pumpkin Plan, Profit First, and now his latest boo, Clockwork.
THIS EPISODE IS PERFECT FOR… entrepreneurs who want to identify and amplify the seeds that make them unique, connect with a community that wants what they have to offer, and who wants to systematize their business to run like clockwork and scale to any size.
TODAY’S MAIN MESSAGE… this episode is all about the “Pumpkin Plan” and finding the seeds that will bring you colossal growth, as well as starting to put profit first and flipping your business plan on its head. Mike talks about focusing your passion and identifying the customer base that will keep you growing.
WHAT I LOVE MOST… Mike’s book Clockwork, which is all about designing your business and your career in such a way that you can remove yourself from the business system and trust that the cogs will continue to spin like clockwork.
Running time: 36:30
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Mike’s Book:
Clockwork
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I have the honor of welcoming back for the second time, Jerry Colonna to the show. He is a leading executive coach who uses the skills he learned as a venture capitalist to help entrepreneurs. He is co-founder and CEO of Reboot.io, the executive coaching and leadership development company, host of the Reboot podcast, and author of a new book called Reunion, which came out at the end of 2023 and also Reboot: Leadership and the Art of Growing Up. Previously, he was a partner with JPMorgan Partners (JPMP), the private equity arm of JP Morgan Chase. He joined JP Morgan from Flat Iron Partners, which he launched in 1996 with his partner Fred Wilson, and Flat Iron became one of the most successful early-stage investment programs in the New York City area.
THIS EPISODE IS PERFECT FOR… aspiring leaders seeking meaningful growth.
TODAY’S MAIN MESSAGE… leadership is a lifelong practice. There is no playbook, but with self-inquiry and continuous personal growth, leaders can tap into their fullest potential over and over again. Jerry shares insights from his latest book on how leaders can look within to drive change beyond themselves.
Key takeaways:
- Successful leaders balance high performance with cultivating a supportive and inclusive culture.
- Leaders must learn to handle challenges and failures gracefully, using them as opportunities for growth and team development.
- Even without direct authority, individuals can lead and influence.
WHAT I LOVE MOST… the self-awareness of tuning into yourself while keeping an eye on the world at large. Jerry says this looks like asking yourself: how am I reacting? What am I doing? What am I bringing into this conversation?
Running Time: 27:06
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Reunion
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In this LinkedIn Live, I welcome a dear friend of mine, Guy Kawasaki. Guy is the chief evangelist of Canva and the creator of the Remarkable People podcast. He is an executive fellow of the Haas School of Business (UC Berkeley) and an adjunct professor at the University of New South Wales. He was the chief evangelist of Apple and a trustee of the Wikimedia Foundation. He has written over a dozen books, and I’m excited to discuss his latest, Think Remarkable.
THIS EPISODE IS PERFECT FOR… anyone who wants to lead a remarkable and impactful life. TODAY’S MAIN MESSAGE… what makes someone remarkable? On his podcast, Think Remarkable, Guy has interviewed over 250 people like Steve Wozniak, Stacey Abrams, Mark Rober, and Jane Goodall who have made a huge impact on our world. In his new book, he boils down lessons learned from the dynamic people he has spoken to over the years.
Key takeaways: The three ingredients to becoming remarkable The danger of boxing yourself in too early Working backward is the key to doing good things The importance of going and seeing your customer WHAT I LOVE MOST… Guy sees grace as the determining factor between a successful person and a remarkable person. It’s not just about your own grit but recognizing the coaches, teachers, mentors, and bosses who have helped you along the way and paying that back by pouring into others. Running Time: 31:32 Subscribe on iTunes
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Guy’s Book:
Think Remarkable
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m excited to re-share a conversation with retired U.S. Army colonel and Silicon Valley investor Peter Newell.
Pete is the co-founder and managing partner of BMNT, an investment company that provides early-stage investment to companies developing technology for the commercial market that has relevant applications in solving national security problems. He is a co-author of Hacking for Defense, a platform that merged the rapid problem-solving techniques curated on the battlefields of Iraq and Afghanistan with a lean startup methodology developed by Steve Blank in Silicon Valley. Pete is a former Army Ranger who has received numerous military awards and decorations, including the Silver Star and the Presidential Unit Citation. It's an honor to have Pete on the show to discuss innovation, deploying, and forward-thinking.
THIS EPISODE IS PERFECT FOR… leaders interested in identifying and fixing problems and wanting to move their teams and companies forward with an innovation focus.
TODAY’S MAIN MESSAGE… this episode is all about bringing the battlefield to the boardroom and re-engineering the problem. Your role as a leader is not to sell products. Your role as a leader is to identify the problem and guide your team and your customers to an innovative solution. Lack of investment in understanding the problem is what ultimately leads us to failure.
WHAT I LOVE MOST… I love the concept of innovation exhaustion and the difference between “innovators,” “makers,” and “hackers.” I love that distinction along with the thinking around deploying an idea and making sure you design what people are actually looking for–thinking about the customer. It's necessary to be innovation-focused if we want to keep pushing ourselves, our people, and our companies forward.
Running time: 34:52
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Welcome to the What's Next! Podcast with Tiffani Bova.
I have a special treat for this show. We have not one, but actually two guests.
The first is Martin Gonzalez. He is the creator of Google’s Effective Founders Project, a global research program that decodes the factors that enable startup founders to succeed. He also works closely with Google’s engineering and research leaders on org design, leadership, and culture challenges.
Joining him is Josh Yellin, who co-founded Google's first Startup Accelerator and spearheaded its growth, reaching founders in 70 countries. Along with Martin, he co-founded Google's Effective Founders Project, and he recently spent four years as Chief of Staff at Google Brain and is presently an organizational leader at Google DeepMind.
Martin and Josh are the authors of a new book called The Bonfire Moment.
THIS EPISODE IS PERFECT FOR… founders of startups who want to avoid common pitfalls.
TODAY’S MAIN MESSAGE… research shows that 65% of startups will fail due to people issues - not the product development, resourcing, or any of the other challenging parts of being a founder. In this episode, Martin and Josh share how they face the people issues head-on and have trained thousands of founders through Bonfire Moment workshops.
Key takeaways:
- Startups thrive when people issues are addressed alongside product and market challenges
- Structured reflection helps startups solve hidden problems
- Addressing people issues early on fosters long-term growth and stability
- Finding a co-founder should be a slow and deliberate decision
- Self-awareness is a critical character trait for founders to develop
WHAT I LOVE MOST… Josh and Martin’s recommendation to not using the “maverick mindset” on the organizational side of things. Lean into innovative ideas for your product of service but rely on best practices when approaching leadership.
Running Time: 30:34
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Learn More About Martin and Josh:
The Bonfire Moment Website
Book: The Bonfire Moment
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I am very excited to bring back my first episode with an NFL coach, Michael Lombardi!
Michael is an American Football Executive and Media Analyst with over 30 years of experience who enjoyed front-row access to football titans Bill Walsh, Al Davis, and Bill Belichick. He was an assistant to the coaching staff of the New England Patriots and is a former Analyst for the NFL network. He previously served as an NFL executive for the San Francisco 49ers, Cleveland Browns, Philidelphia Eagles, and Oakland Raiders.
THIS EPISODE IS PERFECT FOR… anyone who loves football and wants a masterclass in leadership and culture building.
TODAY’S MAIN MESSAGE… culture is key. In an organization like football, the role of the Head Coach goes beyond making calls, training players, or winning games. It’s the culture that the Head Coach develops that will ultimately determine how successful that team is. The same is true of business; it starts with your leadership and the culture set by that leadership. But, you can’t sit around and wait for it to develop, you have to be deliberate about building your team’s culture if you expect to be successful.
You have to figure out and know who you are as a person, as a team, as a business, and develop a plan to establish that culture as a leader. It starts with self-evaluation and planning. Whether you are 18 or 80, being self-aware and knowledgeable in your craft will make you a leader worth following, because you can develop a culture worth being a part of.
WHAT I LOVE MOST… Michael talks about the importance of self-evaluation in culture-building and working at the things that make you struggle, not merely following the “best light.” When you are good at self-evaluating, you are better prepared to grow and change with your industry and your craft.
Running Time: 36:32
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Michael’s Book
Michael on The Ringer
Welcome to the What's Next! Podcast with Tiffani Bova.
I'm thrilled to welcome Jeff Wetzler to the show today. He is Co-CEO of Transcend, where he combines unique leadership experiences spanning more than 25 years in business and education as a management consultant to the world's top corporations. He’s also a learning facilitator for leaders around the world and the Chief Learning Officer at teach for America. Jeff is a member of the Aspen Global Leadership Network and is an Edmund Hillary Fellow. And he’s the author of a new book called Ask.
THIS EPISODE IS PERFECT FOR… anyone who wants to learn how to ask the types of questions that will tap into the thoughts and insights of the people around them.
TODAY’S MAIN MESSAGE… each of us is surrounded by people in our lives - customers, investors, colleagues, managers, people we manage, friends - who are filled with ideas, perspectives, insights, and feedback that could be incredibly helpful to us. But too often, we never uncover these things because we don’t ask questions.
Key takeaways:
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The key barriers to asking questions
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Understanding what makes a clumsy question and what makes a quality question
- Jeff’s five-step Ask Approach
- The most high-leverage thing you can do as a listener
- How leaders can implement this into the culture of an organization
WHAT I LOVE MOST… creating safety for a question asker. Question-asking is a muscle that needs to be built and for someone learning the skill, voicing those first few questions can be an uncomfortable or nervous experience. Jeff encourages everybody, especially leaders, to be considerate in how they answer questions so they can encourage more questions.
Running Time: 26:47
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Website
Jeff’s Book:
Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs In Leadership and Life
Welcome to the What's Next! Podcast with Tiffani Bova.
I’m inviting Steve Dennis, a long-time social media friend to the show. Steve is a strategic advisor, keynote speaker, podcast host, and the bestselling author of his previous book, Remarkable Retail. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. He is the president and founder of Sage Berry Consulting, but prior to that, he was Chief Strategy Officer and SVP of Multichannel Marketing at the Neiman Marcus Group. He serves on multiple nonprofit boards and has a new book out, Leaders Leap.
THIS EPISODE IS PERFECT FOR… leaders seeking insights on navigating industry disruption and fostering innovation in their organizations.
TODAY’S MAIN MESSAGE… making incremental changes is a risky strategy in this day and age and the organizations that don’t adapt to the accelerating pace of change risk falling behind in competitiveness. Steve explores how to get ahead.
Key takeaways:
- How to prepare for “leaps” and drive powerful innovation.
- How to embrace discomfort and manage fear around change.
- The role of ego in limiting innovation.
- Why it’s important to incorporate both bold leaps and incremental changes based on an industry’s disruption levels
WHAT I LOVE MOST… change can be really scary. Steve shares some great reminders on how fear often precedes the greatest innovations.
Running Time: 31:16
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Website
Steve’s Book:
Leaders Leap: Transforming Your Company at the Speed of Disruption
Welcome to the What's Next! Podcast with Tiffani Bova.
I have the honor and pleasure of welcoming Ty Wiggins to the show today. He advises leading companies on leadership transitions and executive onboarding to ensure more expedient paths to effectiveness. His new book, The New CEO, is based on original research and candid conversations with world-leading CEOs. In the book, Ty offers a backstage pass to nailing your first year as a leader and sometimes CEO, whether it's your first, second, or third time in the role.
THIS EPISODE IS PERFECT FOR… leaders who want to learn from the experiences of the most successful CEOs.
TODAY’S MAIN MESSAGE… stepping into the role of CEO is a big step, whether it’s your first time or not. After working with many CEOs on their transitions, Ty has picked up on patterns and lessons. In this episode, he underscores the nuanced nature of CEO transitions and the need for thoughtful, strategic approaches to leadership.
Key takeaways:
- The significance of early actions and decision-making during the first 12 to 24 months of a CEO's tenure.
- The two most common regrets CEOs have about their transitions.
- How to strike a balance between addressing immediate challenges and investing in long-term growth.
- How to navigate the complexities of organizational culture and communication.
WHAT I LOVE MOST… the decisions you make at the senior leadership level end up somewhere. They aren’t just problems solved in the boardroom. Ty asks the question, “Is your decision landing well? Is it theoretical, or is it actually helping?”. Add these questions into your decision-making process to understand the full effect.
Running Time: 30:56
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Website
Ty’s Book:
The New CEO: Lessons from CEOs on How to Start Well and Perform Quickly (Minus the Common Mistakes)
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m reflecting on a great conversation I had with Andrew Grill a little while ago. Andrew is an experienced corporate leader and a former IBM Global Managing Partner. He has launched and run technology companies in Europe and Australia and worked with (and for) some of the world's leading companies, including Vodafone, Nestle, BBC, American Express, and Unilever. He is also a seasoned speaker and has presented at four separate TEDx events. He speaks to and consults for organizations to develop their strategy around digital disruption, social selling, the workplace of the future, emerging technologies, and digital diversity.
THIS EPISODE IS PERFECT FOR… believers of Andrew’s motto: if you want to get digital, you have to be digital.
TODAY’S MAIN MESSAGE… Andrew and I live in the thought leadership space and share similar viewpoints on innovation and disruption. We both believe that the nature of work is changing, especially as technology continues to lead our lives and as Millennials begin to speak their voices in the professional world.
WHEN YOU WORK FOR A COMPANY AND YOU WANT TO GROW YOUR DIGITAL FOOTPRINT… never forget that your employer doesn’t own you. No matter what, we’re all building our personal brands. Of course, it’s helpful to be attached to a brand that already has a following, but you’re still growing your own brand while you’re renting your time to that employer.
LET YOUR DIGITAL SELF FLOURISH… sharing your life online and being a consumer/seller in the gig economy is not going anywhere. When you (and businesses ) begin to see this, you can shape your digital self around this changing workforce. Andrew believes that when you allow your digital persona to morph between private, public, and inside the organization, there will be broken rules but more human interaction. Are you ready for this kind of disruption?
Running Time: 29:43
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Website
Welcome to the What's Next! Podcast with Tiffani Bova.
I’m eager to share my conversion with this week’s guest, Marga Hoek. Marga is a rare combination. She’s a true visionary on sustainable business, capital and technology, and a successful business leader. As a three-time CEO, board member, chair and founder of Business for Good, she applies her vision on how businesses can be a true force for good in practice. She's also a bestselling and multi-award-winning author of Trillion Dollar Shift and now her latest book, Tech for Good. She continues to champion a phrase she coined: “Business for good is good business.”
THIS EPISODE IS PERFECT FOR… leaders who want to utilize technology for societal impact.
TODAY’S MAIN MESSAGE… business growth and societal impact are not an either/or decision. In this episode, Marga highlights how embracing technology allows leaders to address global challenges while driving business growth.
WHAT I LOVE MOST… Marga cites the statistic that 69 of the 100 largest economies by revenue are businesses, not countries. This is a wake-up call to business leaders who have the power to drive change to create a better future.
Running Time: 26:42
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Website
Marga’s Book:
Tech For Good: Imagine Solving the World’s Greatest Challenges
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I have the pleasure of welcoming Jeremy Utley to the show. He is the Director of Executive education at Stanford's d.school and an adjunct professor at Stanford School of Engineering. He is also the co-host of the school's widely popular program, Stanford's Masters of Creativity. He's the co-author of Ideaflow: The Only Business Metric That Matters.
THIS EPISODE IS PERFECT FOR… anyone who wants to develop their creative muscle.
TODAY’S MAIN MESSAGE… everyone has the capacity to be creative, but over time, many lose touch with these instincts. Jeremy brings a refreshing take on how to regain a mindset of exploration in a world that often prioritizes conformity over innovation. He challenges listeners to push beyond the seemingly “bad” ideas, and even the first idea that seems good enough, to unlock new possibilities.
WHAT I LOVE MOST… so much of our thinking is about our environment. I love when Jeremy says, “If you want to think outside the box, get out of the box.” He shares the story of Steve Jobs, who, frustrated by the design challenges of the first Macintosh computer, drove to Macy’s, bought a food processor, and presented that to his team as the vision for the design. He sought out a new and unexpected input to trigger his imagination and was able to create something new and innovative.
Running Time: 21:27
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Website
How To Fix It
Beyond The Prompt
Jeremy’s Book:
Ideaflow: The Only Business Metric That Matters
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m excited to share a replay of a great conversation with Maria Konnikova.
Maria graduated from Harvard and earned her Ph.D. in psychology from Columbia. She’s written two New York Times bestsellers: The Confidence Game and Mastermind: How to Think Like Sherlock Holmes. While she had zero poker experience before her first trip to Las Vegas in the fall of 2016, she has now won multiple tournaments, including the PCA National Championship, and finished second at an Asian Pacific Tour, Macau event.
THIS EPISODE IS PERFECT FOR… those looking to be confident when facing change.
TODAY’S MAIN MESSAGE… you might think that it’s all about luck when it comes to being successful in life, but Maria differs. The old adage that luck is opportunity and preparedness meeting sounds great in theory but is only applied to positive aspects of people’s lives.
Luck just happens. It’s not personal. It’s not about a linear career path that led you to a moment of success. In fact, successful people often come from the outside. They have a true advantage because their mind is more flexible; they are not hemmed in by convention to behave in a certain way. They are free from preconceptions.
IF YOU’RE A BUSINESS LEADER… be willing to make good decisions right now and being willing to change later. Many leaders don’t want to change once they've already invested significant resources into a project, but change will always come.
IF YOU’RE A STUDENT (OR PARENT OF A STUDENT)… Maria encourages you to read fiction and poetry. Get curious about the world, beyond your current interests and skill-sets. Consider what you’ll learn from taking the “outsider” courses that make you more curious.
WHAT I LOVE MOST… the marriage of psychology, game theory and poker that uncovers insights to be a better leader and change agent. Being an outsider may come with challenges, but having a fresh perspective on the established set of wisdom may be the key to unlocking the unmet potential in yourself and your company.
Get uncomfortable - seriously, it makes you (and your business) better.
Running time: 42:17
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Website
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I have the honor and privilege of welcoming Bob Sutton to the show. We’ve been social media buddies for many, many years and I thought it was about time that Bob would join me on the podcast.
Bob is an organizational psychologist and professor of Management Science and Engineering at the Stanford Engineering School. He has written eight books, including his latest, The Friction Project, which is what we're going to talk about today. He also wrote other bestselling books, including The No Asshole Rule; Good Boss, Bad Boss, and Scaling Up Excellence.
THIS EPISODE IS PERFECT FOR… any leader or individual contributor who wants to become a friction fixer in their sphere of influence.
TODAY’S MAIN MESSAGE… there’s friction in every organization. Some friction is good and fosters creativity and innovation but bad friction can seriously impede progress. Often, areas of friction are unresolved for long periods of time and if they get attention, it’s often by addition, which just piles on layers of complexity. Bob strips things back and describes how anybody at any level can make a difference in reducing inefficiencies.
WHAT I LOVE MOST… Bob’s example of how the DMV has reduced friction through a single person, a greeter, who helps cut down the dreaded time that people spend waiting. As Bob says, “If the DMV can do it, so you can you!”.
Running Time: 27:27
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Website
Bob’s Book:
The Friction Project
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m reflecting on a great conversation with Steve Blank, a career entrepreneur and academic.
Steve is a Silicon Valley entrepreneur in eight startups over two decades with four IPOs, and currently, he is an academic teaching at Stanford, Berkeley, Columbia, and NYU. Steve is also the author of The Four Steps to the Epiphany, which is credited with launching the Lean Startup Movement and the best-selling book The Startup Owner's Manual. Steve has been named to Thinkers50 top management thinkers, and recognized by the Harvard Business Review as one of 12 Masters of Innovation. He is also a senior fellow for Entrepreneurship at Columbia University.
THIS EPISODE IS PERFECT FOR… startups or those who want to be more innovative.
TODAY’S MAIN MESSAGE… Steve begins our conversation by reminding us what a startup truly is: a temporary organization designed to search for and find a repeatable and scalable business model or repeatable and scalable sales model.
Many times, startups are pressured to act like big companies, and established companies are encouraged to think like a startup. But the two are very different and deserve to be treated as such. Those caught between those two is what Steve calls “the frozen middle.”
IF YOU WANT TO BE MORE AGILE IN YOUR COMPANY… step back and start by determining if you are an entrepreneur or an innovator. An innovator is the idea person who needs help with the physical work or with the business process. Whereas an entrepreneur is someone who knows how to make things happen. Steve opines that it is rare to have both skills.
IF YOU’RE AN ENTREPRENEUR… get comfortable with chaos and uncertainty. You have to be tenacious and resilient. Steve declares that if you’re an entrepreneur who is succeeding, you’re beating all the odds.
WHAT I LOVE MOST… Steve’s insight around the frozen middle got me thinking about different mental models, business models, and metrics, and how complacency can leave you stranded in a no man’s land of little differentiated value.
Running time: 41:25
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Website
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I have the honor of welcoming Dr. Neha Sangwan to the show.
Dr. Neha is the CEO and founder of Intuitive Intelligence, is an internal medicine physician, international speaker, and corporate communications expert. Her private practice in corporate consulting addresses the root causes of stress, miscommunication, and interpersonal conflict, often healing chronic conditions such as insomnia, anxiety, depression, and burnout. She is the author of Talk RX and Powered By Me.
THIS EPISODE IS PERFECT FOR… anyone who has dealt with burnout our overwhelm and leaders who want to learn how to proactively fight against burnout in their teams.
TODAY’S MAIN MESSAGE… burnout is a common feeling, sometimes so common that you might not even realize it’s happening to you. Many of us are conditioned early on to prioritize external demands and ignore the internal signals that are telling us it’s too much. This is exactly what Dr. Neha faced in her role as a physician, but it took the people around her to help her realize that she desperately needed a break. In this episode, Dr. Neha discusses how to recognize the symptoms of burnout and how to treat the root cause.
WHAT I LOVE MOST… it’s not just about hitting pause on your daily obligations. Dr. Neha goes deep and looks at the mental, emotional, and social sides of burnout and how to sustainably heal those.
Running Time: 32:05
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Website
Burnout Exercises
Dr. Neha’s Book:
Powered by Me: From Burned Out to Fully Charged at Work and in Life
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m featuring a conversation I had with Dr. Tony Byers a while back. He is best known for leading Global Diversity and Inclusion (D&I) at Starbucks where he was responsible for developing and leading the strategic direction for D&I to drive engagement, innovation and business growth. He's an accomplished inclusion and change management specialist with 20 years of demonstrated experience leading change in large, multinational organizations.
THIS EPISODE IS PERFECT FOR… people looking for more information on the power of diversity and inclusion to drive growth in business.
TODAY’S MAIN MESSAGE… Tony begins our conversation by defining diversity simply as who you are (looks, background, etc). Inclusion, however, is a behavior driving people to be involved, respected, valued, and connected. In short, diversity is a noun and inclusion is a verb. These definitions not only encompass everything I (and my past guests have said all along) but is succinct, simple, and spot-on.
Tony’s research found that leaders do not see the full spectrum of diversity, which results in a lack of innovation. There’s a small chance — the innovation window — when organizations can positively affect their product growth. This window lives at the top of the S-Curve when a product has peaked. How companies uncover
WHAT I LOVE MOST… the distinction between “D” and “d.” Finding diversity goes beyond gender, race, ethnicity, age and other factors we cannot control. However, what we can control is our thinking styles and the ways in which we behave when working with people who are different in some way. I will continue to think about D&I as an all-encompassing term and will continue to talk about how D&I can help companies be better at growth, product development, and innovation.
Running time: 33:10
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Welcome to the What's Next! podcast with Tiffani Bova.
This week I want to revisit an insightful conversation about invitation with Dr. Linda Hill.
Dr. Linda Hill is the Wallace Brett Dohm Professor of Business Administration at the Harvard Business School and the chair of the Leadership Initiative. She is regarded as one of the top experts on leadership and is the co-author of Collective Genius: The Art and Practice of Leading Innovation and Being the Boss. Dr. Hill is also the co-founder of Paradox Strategies and the co-creator of the Innovation Quotient. She was named by Thinkers50 as one of the top 10 management thinkers in the world in 2013 and received the Thinkers50 Innovation Award in 2015. Her TED Talk, How to Manage Our Collective Creativity, has gotten more than 2 million views.
THIS EPISODE IS PERFECT FOR… leaders and aspiring innovators.
TODAY’S MAIN MESSAGE… there is a misconception about leadership and leading innovation. Leadership is communicating a vision and inspiring others to fulfill that vision. Leading innovation is about creating an environment for people to be willing to go down that innovation path with you. The innovation path is paved with a greater purpose to do the hard, emotional, and intellectual work of innovating.
According to Dr. Hill, here are the 3 things we know about innovation:
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Innovations are not the result of individuals having ‘aha’ moments but are a result of a diverse collaboration of people.
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You cannot plan an innovation; it’s a messy process of discovery riddled with error.
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Innovations are a combination of ideas.
If you want to lead and inspire innovation, you must have a culture where people are willing to get their hands dirty but also feel like they are part of the process.
WHAT I LOVE MOST… this episode is a crash course in how to be a leader and lead change when you are trying to drive innovation. Yes, leading change is different from leading innovation - it’s about creating an environment to let people co-create with you. Simply, let yourself breathe and give yourself and your team time to try things. Finally, I love Dr. Hill’s idea that innovation is a voluntary act…a bottom-up journey and not the other way around.
Running time: 38:42
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TED Talk
Bio
Welcome to the What's Next! Podcast with Tiffani Bova.
I'm really excited about this conversation today with two brilliant women.
The first is Christiana Smith, the former president of Nike's consumer direct division, leading the company's global retail and e-commerce business. Before that, she was a senior partner at McKinsey. Christiana has been named one of the Most Influential Corporate Directors by Women, Inc. She currently leads Lovejoy Advisors, which is focused on digitally transforming consumer and retail businesses.
She's joined by Grace Puma, who is the former executive vice president and COO of PepsiCo, who, before that, held senior positions with United Airlines, Kraft Foods, Motorola, and Gillette. A board member of both Organon & Co and Target, she has been ranked on the “Most Powerful Latina” list by Fortune magazine and recognized as the “Executive of the Year” by Latina Style magazine.
Christiana and Grace are here to talk about their new book, Career Forward, which shows how to prioritize a career path, build professional value, and enjoy a full life both in and out of the workplace.
THIS EPISODE IS PERFECT FOR… anyone who wants to expedite their leadership development and glean some lessons from those who have built successful careers.
TODAY’S MAIN MESSAGE… Christiana and Grace are highly successful women in vastly different ways. However, the advice they have for rising leaders and the things that got them to where they are aren’t so different. In their new book, they create a blueprint for those looking to intentionally grow their career path. In this episode, they share some practical advice.
WHAT I LOVE MOST… many leaders live by the mantra “fake it till you make it,” and while there’s some truth behind it, it’s only a positive mindset if, while you're faking it, you're committed to learning how to do it right.
Running Time: 29:42
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Learn More About Grace and Christiana:
Career Forward Website
Book: Career Forward
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I have the honor of welcoming Lisa Lutoff-Perlo to the show.
Lisa is the Vice Chairman of External Affairs at Royal Caribbean Group. She's a high-impact leader in the travel and hospitality industry whose vision and strategy not only propelled Celebrity Cruises to achieve transformational financial results but also dramatically increase the number of women in leadership roles throughout the celebrity brand.
Her passion for building extraordinary ships, creating unique experiences, and opening up the world through travel has brought recognition and countless awards to her and Celebrity Cruises.
Lisa joins us to discuss her hot-off-the-presses new book, Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage.
THIS EPISODE IS PERFECT FOR… anyone who wants to hear a first-hand account of how to drive transformation as a leader and foster diversity and inclusion.
TODAY’S MAIN MESSAGE… in this episode, Lisa shares her leadership journey at Celebrity Cruises and lessons learned along the way. Lisa joined the company as a door-to-door salesperson and over the course of 30 years, worked her way up to becoming President and CEO of the company.
Lisa reflects on her journey and shares some key lessons:
- Most career paths aren’t linear
- Leadership isn’t about personal achievements but about making an impact on people's lives
- Institutional knowledge is important, but being open to blending it with new ideas will drive sustainable growth
WHAT I LOVE MOST… Lisa’s “mic-drop moment” when on March 8th, 2020 (International Women’s Day), a 100% female crew set sail for the first time in history.
It’s a testament to how Lisa has championed those around her and used her position at Celebrity Cruises to push the organization and the industry forward.
Running Time: 30:38
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Website
Lisa’s Book:
Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage
Welcome to the What's Next! Podcast with Tiffani Bova.
Adam Grant is a leading voice on organizational psychology and I know many of you resonate with his ideas, which is why I’m so eager to replay a conversation I had with Adam a while back.
Adam is an expert on finding motivation and meaning and living more generous and creative lives. He's been recognized as one of the world's 10 Most Influential Management Thinkers and Fortune's 40 under 40. He's the author of three New York Times bestsellers: Give and Take, Originals, and Option B. Adam now hosts WorkLife, a TED original podcast after his TED talk got over 12 million views.
THIS EPISODE IS PERFECT FOR… team members and team builders.
TODAY’S MAIN MESSAGE… Adam’s research shows that interpersonal interactions that a difference in our success. At various points in our day, humans operate in three realms:
- A giver, or people who ask what can I do for you?
- A taker, someone who asks what can you do for me?
- Matchers, who follow the law of reciprocity.
Yes, there are grey areas, but people usually fit in one of these categories.
One would think that placing a group of givers on a team would guarantee a culture of givers, but that’s not the case. Yet, when you have a team of takers, more harm is done than good. Adam believes it’s more important to screen out takers, leaving a good mix of givers and matchers.
Forming teams is more than finding similarities or matching “culture fit.” Forming teams is an important skill that finds differences and diversity of thought and identifies the holes in current teams.
WHAT I LOVE MOST… Adam’s work around being better teammates and better individuals in our home and work life is inspiring. He forces us to think if we are a giver, a taker, or a matcher. How are we adjusting each day to bring our best selves to our day? This is an important question to ponder and to try to implement in your life.
Running time: 26:42
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Website
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m joined by Scott Edinger.
Scott is a consultant for leading business growth and is trusted by clients in the Fortune 50 and across the globe. He has worked with CEOs and senior leaders to develop pragmatic strategies and execute approaches to drive top and bottom-line results. He's written three books. His latest, The Growth Leader, is out now and is a Wall Street Journal and USA Today bestseller. He creates positive change for clients and is recognized as an expert in the intersection of leadership, strategy, and sales.
THIS EPISODE IS PERFECT FOR… anyone who wants to learn how to close the gap between the C-Suite and the sales team to create profitable growth.
TODAY’S MAIN MESSAGE… sales teams are often divorced from talks about strategy, yet the sales process is where strategy is executed. It’s where everything comes to life. In fact, interactions with salespeople drive 25-53% of decisions! In this episode, Scott discusses why it’s so critical to not treat sales as an afterthought and how to effectively include it in planning.
WHAT I LOVE MOST… it’s the responsibility of a leader to inspire every level of the organization, yes sales, but also product developers, marketers, finance, legal, and customer service teams, to understand the value they bring to the customer.
Running Time: 28:59
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Website
Scott’s Book:
The Growth Leader
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m bringing back an insightful conversation with Michael Chavez that every leader can benefit from.
Michael is the Global Managing Director of Duke Corporate Education, part of Duke University. He joined Duke in 2006 and held various leadership roles before becoming the CEO in 2016. Before Duke, Michael spent over five years as the founding member of a successful startup and was the Director and Senior Learning Consultant at Coca-Cola Company. Today, Michael's research focuses on how leaders can most effectively shape, institutionalize, and lead from a shared organizational purpose.
THIS EPISODE IS PERFECT FOR… leaders, especially those in the middle of an organization, who want to reconnect with their own sense of purpose to inspire those around them to do the same.
TODAY’S MAIN MESSAGE… leadership and purpose play an even larger role than ever within a company looking to drive change. Because of this, a new kind of leader has emerged, the “center manager,” or someone at the center of the organization, who is managing up and managing down at the same time. These center managers face tremendous tension from all over the organization that they have to navigate.
Leaders are the storytellers of purpose and meaning. Purpose is what drives people to feel like they're part of something larger and more important than themselves. Michael believes, and I agree, that purpose is the stabilizing factor over initiatives or strategies that are disrupting the workforce faster than people can process the information.
WHAT I LOVE MOST… purpose galvanizes and motivates people to bring their best selves every day. Leaders are the makers of meaning because they are the ones who inspire people to be more engaged, which leads to a much better workplace.
Running Time: 37:25
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Duke Bio
Welcome to the What's Next! Podcast with Tiffani Bova.
Today I have the privilege of welcoming Michael Bungay Stanier, otherwise known as MBS, to the show. Despite being virtual friends for a long time, we only recently had the chance to meet in person at the Thinkers50 event, where Michael won a coaching award.
If you’ve never met, I’m so delighted to introduce you to Michael. He’s best known for his book The Coaching Habit, which is the bestselling book on coaching this century and is considered a classic by none other than Seth Godin. His most recent book is How to Work with (Almost) Anyone.
He founded Box of Crayons, a learning and development company that has trained hundreds of thousands of managers to be more coach-like in organizations, from Microsoft to Gucci. His TEDx Talk has been viewed by more than a million people.
THIS EPISODE IS PERFECT FOR… anyone who wants to approach professional relationships more actively and intentionally.
TODAY’S MAIN MESSAGE… sometimes work relationships have great chemistry - you get along with your manager or team and are excited about working together. Although it’s an ideal situation, that’s rarely the case. In this episode, Michael shares his strategies for building the best possible relationships with the people you work with.
WHAT I LOVE MOST… taking a step back to learn about how we and the people around us work so that together we can amplify the best of who we are and avoid the worst of who we are.
Running Time: 30:28
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Website
Michael’s Book:
How to Work with (Almost) Anyone
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m reflecting on a conversation I had with Frans Johansson a while back and want to share these valuable insights with you once again.
Frans is an author, entrepreneur, and the CEO of The Medici Group. He has inspired readers worldwide with his ideas on leadership and success, innovation, and diversity. His debut book, The Medici Effect, has been called “one of the most insightful books on managing innovation.”
THIS EPISODE IS PERFECT FOR… anyone looking to find ways to stimulate innovation.
TODAY’S MAIN MESSAGE… there are two main themes rising around the world today: Innovation and Diversity and Inclusion. That is not by accident. If you are able to combine concepts, perspectives, and people from different backgrounds, from different industries and fields, and from different cultures, you can uncover new innovative ideas.
Don’t get caught in the “we’ve always done it this way” trap or try to mimic another business model (the “Uber of X” or the AirBnB of Y”). Use your talents and ambition to try something new.
Keep producing. Put out another product if the first one fails. Keep going.
WHAT I LOVE MOST… in order to innovate, you need the best people – period. You will need those people to work together and collaborate regardless of race, gender, or religion.
Running time: 37:36
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Personal Website
The Medici Group
Title: 2023 Listener Favorite: Elevating Your Organization Starts with Elevating Your Team with Robert Glazer
Welcome to the What's Next! Podcast with Tiffani Bova.
As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to hear them in this series of 2023 listener-favorite episodes!
This week, we’re bringing back an episode with Robert Glazer.
Robert is the Founder and Chairman of the Board of Acceleration Partners, a global partner marketing agency and the recipient of numerous industry and company culture awards, including Glassdoor’s Employees’ Choice Awards two years in a row.
He is the author of the inspirational newsletter Friday Forward. He’s also the #1 Wall Street Journal, USA Today, and international bestselling author of five books: Elevate, Friday Forward, How To Thrive In The Virtual Workplace, Moving To Outcomes, and Performance Partnerships. He is a sought-after speaker by companies and organizations around the world and is the host of The Elevate Podcast.
THIS EPISODE IS PERFECT FOR… leaders who want to foster a culture of growth and anybody who is managing a virtual team.
TODAY’S MAIN MESSAGE… the growth of an organization is proportionate to the growth of the individuals on the team. Just as much as leaders focus on business growth, they should focus on the growth of their employees who are on the ground doing the work. Robert breaks this down into four key elements: spiritual, intellectual, emotional, and physical.
WHAT I LOVE MOST… the way that Robert manages employees against agreed-upon KPIs instead of sporadically checking in on small steps along the way. This gives his remote team autonomy and flexibility to achieve their goals and, ultimately, reinforces a culture of trust.
Running Time: 28:10
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Official Website
Robert’s Book: Elevate
Welcome to the What's Next! Podcast with Tiffani Bova.
As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to hear them in this series of 2023 listener-favorite episodes!
This week, we’re bringing back an episode with Alex Budak to talk about how to create positive change.
As a social entrepreneur, UC Berkeley faculty member, and author of Becoming a Changemaker, Alex dedicates his life to helping people from all walks of life make a positive impact in their lives, careers, and communities. He co-founded StartSomeGood.com, a platform that breaks down the barriers that prevent people from enacting change. StartSomeGood.com has now helped over 1,000 changemakers in 50 countries raise over $12 million to catalyze new initiatives. He previously ran Sweden’s leading social innovation incubator, Reach for Change, and worked at Change.org
At UC Berkeley Haas, Alex puts his heart and soul into teaching students and executives from around the globe the mindset, leadership skills, and action steps required to become changemakers. He also serves as Executive Director of the Berkeley Haas Global Access Program and as a Faculty Director for UC Berkeley Executive Education programs. He has given lectures on changemaking, entrepreneurship, and leadership in venues ranging from Ukraine to Cambodia, LA to the Arctic Circle, and at the White House and UN agencies.
THIS EPISODE IS PERFECT FOR… people who are looking to inspire change within their organizations, their communities, society at large, and most importantly, themselves.
TODAY’S MAIN MESSAGE… everyone has the potential to be a changemaker, we just have to be willing to embrace the mindset and apply the concepts to a particular issue. Becoming a changemaker is a journey, and if you take the first step, you’ll find that you can navigate and thrive amidst any uncertainty.
WHAT I LOVE MOST… you can be a positive changemaker anywhere and everywhere you go!
Running time: 31:02
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Website
Alex’s Book: Becoming a Changemaker
Welcome to the What's Next! Podcast with Tiffani Bova.
As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to hear them in this series of 2023 listener- favorite episodes!
This week, we’re bringing back an episode with Mindy Weinstein who shares her personal philsophy and corporate experience with consumer psychology.
Mindy is the founder and CEO of Market MindShift, as well as a national speaker, trainer, and digital marketing strategist. She has worked with and trained companies of all sizes. Throughout her career, Mindy has trained such companies as Facebook, The Weather Channel, World Fuel Services, Hampton Products, Putman Media, and more. Other digital marketing agencies come to Mindy to learn the latest trends, concepts and methodologies.
Mindy has been named as one of the top women in SEO and has presented at such conferences as Digital Summit, Pubcon, SMX, the SEJ Summit, and more. She is an Ask the SEO Expert columnist for SearchEngineJournal.com. Mindy has often appeared in the media, with television interviews that aired on Fox, NBC, and ABC as well as various other multimedia platforms.
Mindy is the author of “The Power of Scarcity: Leveraging Urgency to Influence Customer Decisions” (McGraw Hill). She is also the host of Persuasion in Business, a podcast that dives into persuasion-related concepts and provides real-world applications for businesses.
THIS EPISODE IS PERFECT FOR… anyone in consumer finance, marketing, retail, sales, or really any position where they work with others.
TODAY’S MAIN MESSAGE… consumer psychology is about understanding and listening the thoughts and perspectives of your customers, so you have to keep an eye on the digital conversations happening on social media and online platforms, but you can’t forget about the direct contact modes from the sales team and customer service representatives.
WHAT I LOVE MOST… scarcity mindset is hardwired into the human mind, but we can harness our basic instincts and use this power for good to build community and make better decisions for ourselves!
Running time: 30:37
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Website
Mindy’s Book: The Power of Scarcity
Welcome to the What's Next! Podcast with Tiffani Bova.
This week on the What’s Next! Podcast, I have the wonderful privilege of welcoming Josh Bersin to the show.
Josh is an analyst and thought leader specializing in the global talent market and the challenges and trends affecting business workforces around the world. He founded Bersin and Associates in 2001 to provide associated research and advisory services, a business he later sold to Deloitte. And then in 2019, he launched the Josh Bersin Academy, the world's first global development academy for HR and talent professionals. He's currently the CEO of its sister research and advisory firm, The Josh Bersin Company.
He has a book called Irresistible: The Seven Secrets of the World's Most Enduring, Employee-Focused Organizations, which came out at the end of 2022, and introduces a new way to think about organizational design, employee engagement, and employee development.
THIS EPISODE IS PERFECT FOR… leaders who want to develop their organizations and people in the midst of the changes happening in the workforce. TODAY’S MAIN MESSAGE… between the pandemic and the rise of AI tools, there are some major shifts in our work culture right now. And there’s a lot of fear and uncertainty around it as leaders are trying to figure out a new way to lead. In this conversation, Josh takes things back to the drawing board and shares his perspective on how to successfully lead in the current climate. WHAT I LOVE MOST… to be a developmental leader, you can’t just talk like it, you need to act like it. For companies that have highly inclusive mindsets, it starts at the top. Running Time: 25:11
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Website
Josh’s Book:
Irresistible: The Seven Secrets of the World's Most Enduring, Employee-Focused Organizations
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m replaying a conversation with a guest I know you all love - Liz Wiseman.
Liz is the author of New York Times bestseller Multipliers: How the Best Leaders Make Everyone Smarter, The Multiplier Effect: Tapping the Genius Inside Our Schools, and Wall Street Journal bestseller Rookie Smarts: Why Learning Beats Knowing in the New Game of Work. Liz is also the CEO of The Wiseman Group, a leadership research and development firm and in 2017 she was #35 on the Thinkers50 list.
THIS EPISODE IS PERFECT FOR… anyone looking to improve their leadership skills and build better teams.
TODAY’S MAIN MESSAGE… some leaders are “diminishers,” while others are “multipliers”. The diminishers tend to get less than half of people's intelligence or capability; whereas, multipliers get all of it. But that’s not all, there are also “accidental diminishers” - these are really well-meaning people trying to be good bosses but yet having a diminishing effect on those around them.
In this episode, Liz dives into these leadership styles and explores each one.
WHAT I LOVE MOST… being aware of the kind of leader you are will help you improve the way you communicate, manage, and inspire those around you to do their best work.
Running time: 37:32
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Website
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’d like to go back to a conversation I shared a while back with Bill Macaitis. Bill served as the go-to-market executive for three of the fastest growing SaaS companies: Slack, Zendesk, and Salesforce. He achieved five exits and now enjoys helping other companies achieve hyper-growth by leveraging his cumulative knowledge and helping build go-to-market playbooks and teams.
THIS EPISODE IS PERFECT FOR… anyone who is looking to turbocharge business performance.
TODAY’S MAIN MESSAGE… customer experience plays a bigger role than you think in your company’s growth.
You have to start with two key things: 1) Understand the top reasons your company is recommended 2) Then….understand why it isn’t.
Your brand is the sum of every customer touch point, which means everyone, whether they are a salesperson, a customer service agent, a marketer, or in an entirely different group – everyone must have a clear understanding of the value they bring to a customer’s journey.
Once everyone is moving forward in the same direction, then it’s a good time to discuss shared metrics and incentives.
WHAT I LOVE MOST… it’s always helpful to put yourself in someone else’s shoes. If you are in marketing, go on sales calls. If you are in sales, see what goes into creating the next lead generation campaign. Regardless of where you work in the company, listen in on customer service calls. When the entire company works together toward a shared goal, it will become more effective and the brand will be stronger for it.
Running time: 32:47
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m thrilled to bring you an episode of What’s Next! Podcast with a powerful duo, Catalina Daniels and James Sherman who are co-authors of Smart Startups: What Every Entrepreneur Needs to Know.
Catalina spent the first 17 years of her career at McKinsey, where she became a partner. She left McKinsey to become an entrepreneur and eventually an angel investor. She is a venture partner at Entrepreneurs Roundtable Accelerator, a prominent New York-based tech accelerator where she mentors U.S. entrepreneurs and helps non-U.S. entrepreneurs expand into the U.S.
James started his career at Bain as a consultant and then spent several years working in media with Time Inc. and Pearson. In 1997, he launched the Internet division of Martha Stewart Living. He then became a serial Internet entrepreneur and an active angel investor in New York startups. He's been a mentor to entrepreneurs and sits on the board of Harvard Business School's Alumni Angels of New York.
THIS EPISODE IS PERFECT FOR… anybody looking to gain some pearls of wisdom about entrepreneurship.
TODAY’S MAIN MESSAGE… entrepreneurship is a challenging journey and real experience from fellow founders is the most useful advice. Catalina and James interviewed eighteen HBS graduates and entrepreneurs who shared real-life experiences founding businesses. In this conversation, they share some of their findings - from the power of a great business model to strategies for scaling.
WHAT I LOVE MOST… using an ideation triangle to determine whether an idea is viable and assessing these criteria: size of the opportunity, relevant skills, and passion.
Running Time: 28:20
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Catalina + James’ Book:
Smart Startups: What Every Entrepreneur Needs to Know
Welcome to the What's Next! Podcast with Tiffani Bova.
This week on the What’s Next! Podcast, I’m bringing back a conversation with Tendayi Viki that I think is extremely valuable to re-listen to from time to time.
If you don’t know Tendayi, he’s an academic, the co-designer of Pearson's Product Lifecycle, which won the Best Innovation Program 2015 at the corporate Entrepreneur Awards in New York, and is on the shortlist for the Thinkers 50 Innovation Award. He’s also a contributing writer for Forbes and is the author of The Corporate Startup: How Established Companies Can Create Successful Innovation Ecosystems.
THIS EPISODE IS PERFECT FOR… bigger companies who want to act like a startup.
TODAY’S MAIN MESSAGE… to act small, companies must first think about their innovation ambition.
The first step is to create an innovation thesis and understand your minimum viable ecosystem – maybe that means conducting a small workshop instead of jumping straight into a 2-day event. Second, become clear about key trends. Ask, who do we want to innovate for? Then, run through problems and challenges that could make life easier for your customer. Throughout the process, always measure everything against this question: Is this aligned with our innovation thesis?
As Tendayi says, “Figure out whether or not you have the right solution and then figure out whether or not you have the right business model.”
WHAT I LOVE MOST… a reoccurring theme has swept over the podcast: embrace non-traditional diversity. Make sure the middle management, legal, and the MBAs are involved; build teams with diverse thinking styles; and get out of the ordinary environment to be creative.
Diverse teams create creative tension and avoid internal silos – all good things.
Running Time: 34:37
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Website
Tendayi’s Book:
The Corporate Startup
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m thrilled to bring you an episode of What’s Next! Podcast with Matt Abrahams that I know you’re going to keep coming back to.
Matt is a leading expert in communication with decades of experience as an educator, author, podcast host, and coach. As a lecturer in organizational behavior at Stanford University's Graduate School of Business, he teaches popular classes in strategic communications and effective virtual presenting. He has a new book out called Think Faster, Talk Smarter.
THIS EPISODE IS PERFECT FOR… anyone who wants to improve their communication skills and learn how to better think on their feet in a conversation.
TODAY’S MAIN MESSAGE… most of our communication happens in the moment - not in a rehearsed presentation or a planned meeting. So how do you become a good speaker in the moment? Matt Abrahams breaks down the methodology behind it and gives practical tips and examples to learn how to master this important skill.
WHAT I LOVE MOST… the formula that Matt shares for giving a concise but memorable pitch. He shares a live example in the show, but these are the four sentence starters that can be applied every time: What if you could… So that… For example… And that’s not all…
Running Time: 26:38
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Website
Think Fast, Talk Smart Podcast
Matt’s Book:
Think Faster, Talk Smarter
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m bringing back an interview with Nir Eyal, author of Hooked: How to Build Habit-Forming Products. Nir is an entrepreneur and has taught at Stanford School of Business.
THIS EPISODE IS PERFECT FOR… companies who want to change consumer behavior.
TODAY’S MAIN MESSAGE… most of what you do throughout the day is because of a habit, the impulse to behave with little or no conscious thought. You choose Google as your search engine out of habit, don’t you? If you are a business owner, you want to make sure that your product is what consumers use because of a habit. When you understand how to create habits, you can generate a tremendous amount of economic and customer value and keep customers coming back.
Of the four steps that define a habit — trigger, action, reward, and investment — the investment phase is the most critical. It is in this phase where the company gets the user to do something that increases the likelihood of returning.
How do you get repeat customers?
It is no longer about traditional advertising. It is more about exposure. Exposure has to be a new and exciting user experience that understands the customers’ wants and needs.
WHAT I LOVE MOST… if you want to start understanding your customer’s psychology, understand their emotional triggers. Every customer has a pain point usually associated with a negative emotion, like fear, loneliness, uncertainty, or boredom. Your product has to scratch that user itch and alleviate it through every successive interaction.
Running time: 29:36
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Website
Medium
Nir’s Book:
Hooked
Welcome to the What's Next! Podcast with Tiffani Bova.
Settle in for an exciting episode of the What's Next! Podcast with Jonah Berger. Jonah is a Wharton School professor and internationally bestselling author of Magic Words, Contagious, Invisible Influence, and The Catalyst. Millions of copies of his books are in print in over 35 countries around the world.
He's also a world-renowned expert on natural language processing change, word-of-mouth influence, consumer behavior, and why things catch on. He's published over 80 articles in top-tier academic journals and teaches one of the most popular online courses.
But I think one of my favorite things about Jonah, and this is a first for a guest on this show, is that his work was actually a Jeopardy question. It said, “Jonah Berger says this three-word person-to-person interaction works ten times better than traditional ads. What is it?” The answer was “word of mouth.” How fitting!
THIS EPISODE IS PERFECT FOR… anyone who wants to take greater power of language and words.
TODAY’S MAIN MESSAGE… language matters. It can motivate others, impact the way they feel, and lead to action. In this conversation, Jonah addresses the hot topic of large language models and how machines will change communication. But he also takes it back a few steps and reminds us that at the core of any type of communication is an understanding of what drives human behavior.
WHAT I LOVE MOST… Jonah’s practical breakdown of the use of the word “should” versus “could.” He shares a study that found that those who were asked what they could do instead of what they should do found more creative solutions. This is a small but powerful example of how important language is.
Running Time: 25:18
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Website
Jonah’s Book:
Magic Words
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m bringing a fan-favorite episode with the awesome Dan Pink. Dan is the author of six books, including When: The Scientific Secrets of Perfect Timing. Thinkers50 named Dan one of the Top 15 Business Thinkers in the World, and his TED talk The Puzzle of Motivation is one of the 10 most-watched TED talks of all time.
THIS EPISODE IS PERFECT FOR… anyone looking to improve their likelihood of success in both their personal and professional lives.
TODAY’S MAIN MESSAGE… did you know that a book about timing decisions didn’t exist until Dan Pink wrote it in early 2018? When you think about it, we make multiple “when” decisions in our life: When should I exercise during the day? When should I start a product? When should I quit a project? When should I quit my job?
Dan’s diligent research into the foundation behind our “when” decisions led him to discover that people mostly disregard the question of when and instead focus on what and who and how.
WHAT I LOVE MOST… breaks are more important than you think. We need to start thinking about breaks as part of our performance not a deviation from performance.
Running time: 37:43
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m thrilled to air a Reload episode with the wonderful Roger Martin.
In 2017, Roger was named the world’s #1 management thinker by Thinkers50, a biannual ranking of the most influential global business thinkers. He is a trusted strategy advisor to the CEOs of companies worldwide including Procter & Gamble, Lego, and Ford. He is also a Professor Emeritus at the Rotman School of Management at University of Toronto where he served as Dean from 1998-2013, Academic Director of the Michael Lee-Chin Family Institute for Corporate Citizenship from 2004-2019 and Institute Director of the Martin Prosperity Institute from 2013-2019. In 2013, he was named global Dean of the Year by the leading business school website, Poets & Quants. His newest book is When More is Not Better: Overcoming America’s Obsession with Economic Efficiency.
THIS EPISODE IS PERFECT FOR… leaders looking to find a productive balance between purpose and profits.
TODAY’S MAIN MESSAGE… Roger and I discuss his new book and the history of American economics. For the first 200 years of the American economy, we witnessed a truly impressive performance and the economic life of the average American family got better. But, in recent decades, growth in the economic prosperity of the average family in America has slowed to a crawl. At the same time, the prosperity of America’s richest families has grown to a level never seen before. This combination of the stagnation of the average family and the enrichment of the richest Americans threatens American democratic capitalism. Roger provides a unique viewpoint on what has changed and why the helpful pursuit of efficiency has turned into a damaging obsession. He also begins to lay out how to bring about more productive balance.
WHAT I LOVE MOST… getting the opportunity to talk to Roger about a phenomenon that has become more apparent than ever in recent months!
Running Time: 42:20
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Roger’s Book:
When More is Not Better
Welcome to the What's Next! Podcast with Tiffani Bova.
My guest this week is speaker, coach, and advisor Stephen Shedletzky - or “Shed.” Shed helps leaders build trust, foster psychological safety, and empower others to speak up. He spent over a decade working with Simon Sinek, helping to create an inspired and safe world for all. Shed is the author of the new book Speak-Up Culture: When Leaders Truly Listen, People Step Up.
THIS EPISODE IS PERFECT FOR… leaders who are ready to up their listening skills and want some practical advice.
TODAY’S MAIN MESSAGE… a key tenet of good leadership is creating a culture for people to be heard. In this episode, Shed offers wisdom that leaders can use to truly (operative word) listen and make the entire team feel comfortable to speak up.
WHAT I LOVE MOST… Shed references this fascinating idea from comedian Craig Ferguson: “Does this need to be said? Does it need to be said now? Does it need to be said by me?” Leadership is not just about the things you say, it’s also about amplifying the voices of the people around you. There may be a scenario where something needs to be said and it needs to be said now but not by you. Learning to navigate a moment like this and spotlighting the person who can speak best on a matter is a powerful skill!
Running Time: 26:56
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Website
Shed’s Book:
Speak-Up Culture: When Leaders Truly Listen, People Step Up
Welcome to the What's Next! Podcast with Tiffani Bova.
This week on the What's Next! Podcast, I’m joined by Lisa Bodell, one of my very first guests on the podcast.
Lisa is all about simplification and productivity. She is the founder and CEO of FutureThink, a company that uses simple techniques to help organizations embrace change and increase their capability for innovation. She's got two bestselling books, Kill the Company and Why Simple Wins.
THIS EPISODE IS PERFECT FOR… anybody feeling like they’re in a productivity rut.
TODAY’S MAIN MESSAGE… there’s a big difference between spending time and investing time. We seldom define the purpose of things and, more frequently, just dive straight into “the what.” This way of operating influences so many things, how teams are organized, the way that meetings are conducted, and even whether teams work remotely or in person. Lisa says the people who are truly productive will use time as an investment and have a clear sense of purpose behind the work.
WHAT I LOVE MOST… building a culture where stopping something is viewed as important as starting something. Lisa shares the example of a client that has incorporated this into their strategic planning with a slide dedicated to things that will be eliminated in order to make space for things that are more of a priority.
Running Time: 24:28
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Lisa’s Books:
Kill the Company
Why Simple Wins
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m replaying a conversation with a guest I was so honored to have on the show. Arianna Huffington is an author, mother, and businesswoman, most notably known as the co-founder and former editor-in-chief of The Huffington Post. She is also the founder and CEO of Thrive Global.
Most recently, Arianna has written Thrive and The Sleep Revolution. But what you may not know about Arianna is that she has a Master's Degree in Economics from Cambridge and was a candidate for California governor. She's been named one of the Most Influential Women in Media and one of the Most Powerful Women in Business.
THIS EPISODE IS PERFECT FOR… those hesitant about the future.
TODAY’S MAIN MESSAGE… we’re at a very interesting time in history – one that is currently being shaped in new ways every day. The next 20 years won’t look anything like today. But of course, 20 years ago doesn’t look anything like today either.
We cannot predict what the future holds, but as Arianna says, we’re at an inflection point. Careers are no longer linear. Passion and purpose have stronger meanings than ever before, and change is happening faster than humans can keep up.
Arianna is concerned about our addiction to devices because data shows it makes us less empathetic. More and more people are ditching devices for real connection, which means putting phones away for dinners and seeing friends in person instead of over a video call. Arianna calls this “thrive mode.”
WHAT I LOVE MOST… as I’ve gotten older, I’ve realized that giving back and reflecting on my life is more important than I ever thought. In a tech-consumed world, Arianna warns that we need balance. The interconnectedness we appear to have doesn’t hold weight compared to investing in relationships. Giving back and providing value is what gives us a full life.
Running Time: 28:01
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Thrive Global
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m sharing an inspiring LinkedIn Live conversation I had with Matt Higgins.
If you don’t know Matt, he is the co-founder and CEO of the private investment firm, RSE Ventures. He has led the business of two NFL teams (Jets and Dolphins), been a guest shark on Shark Tank, spearheaded the rebuilding of the World Trade Center site as COO, and is now the author of a new book, Burn the Boats: Toss Plan B Overboard and Unleash Your Full Potential.
THIS EPISODE IS PERFECT FOR… anybody who wants to boldly and courageously unlock the next level of their potential.
TODAY’S MAIN MESSAGE… anxiety, imposter syndrome, negative self-talk - these are just a few of the things that keep many people in their comfort zones, avoiding their dreams and aspirations. Matt has learned how to confront these things in his own life and vulnerably shares the lessons he’s learned so others can do the same.
WHAT I LOVE MOST… we often talk about failure in the past tense because we want to keep it safe. In this conversation and in his book, Matt unveils moments that were challenging or didn’t go as planned for him with honesty.
Running Time: 30:46
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Matt’s Book:
Burn the Boats: Toss Plan B Overboard and Unleash Your Full Potential
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m thrilled to bring back a special episode of What’s Next! Podcast where I capture a frank conversation with my friend and fellow Hawaiian, Guy Kawasaki. He’s the Chief Evangelist at Canva, a brand ambassador for Mercedes-Benz, and an Executive Fellow at the Haas School of Business. He is also the author of The Art of the Start, The Art of Social Media, Enchantment, and nine other books.
THIS EPISODE IS PERFECT FOR… anyone who wants to up their social media game.
TODAY’S MAIN MESSAGE… even for an expert, there is still room to learn. Guy is dedicated to making a difference via social media every day by pushing the envelope and learning as he goes.
In the world of social media, we both believe that you have to be thoughtful with your posts. The days of simply showing up are over. You can’t just tweet once and call it a day. Video has to be better. Graphics have to be better.
Guy, however, takes a more aggressive approach. He’s comfortable posting about politics and difficult conversations that seemingly don’t relate to his brand. He’s less risk-averse and is willing to take chances on social media.
I, on the other hand, will craft a Tweet and not hit send. I won’t Tweet something if the content doesn’t represent my “brand,” if the intention isn’t correct, or if it doesn’t add value. I am more cautious.
There’s no right or wrong way to approach social, just choices. Guy believes social media is similar to life: error correction and experimentation.
WHAT I LOVE MOST… Guy focuses on making a difference. He doesn’t look back – he pushes forward to keep learning, experimenting, and growing. This forward-thinking is something we can all learn from.
Running Time: 37:32
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This week I’m thrilled to welcome back someone who was one of my first dozen guests when I launched the What’s Next! Podcast.
Mark Bonchek is the Founder and CEO (Chief Epiphany Officer) of Shift Thinking. His mission is to enable leaders and organizations to adapt and thrive in a world of discontinuity, disruption, and exponential change. That's what we're going to talk about today.
THIS EPISODE IS PERFECT FOR… anyone interested in how thinking is tied to transformation.
TODAY’S MAIN MESSAGE… mental models are how we process the information around us - not what we’re thinking about, but the way in which we think. Assessing mental models offers a huge amount of insight into the deeper “why” questions and is how companies like Starbucks, Patagonia, and Apple were built.
WHAT I LOVE MOST… companies that are seeking exponential growth won’t achieve it by multiplying their inputs. Understanding mental models to see what’s at the core is the tool that can unlock that next level.
Running Time: 30:50
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I’m excited to bring back an episode with my friend Shep Hyken.
Shep is a NY Times and WSJ bestselling author of multiple books, including Moments of Magic, one of my favorites. He’s a customer service expert and a keynote speaker. He works with companies who want to build loyal relationships with their customers and employees by delivering fantastic customer experiences.
THIS EPISODE IS PERFECT FOR… anyone in customer service and customer success organization and leaders who wake up every day focused on improving customer experience.
TODAY’S MAIN MESSAGE… the only thing that's going to separate one company from the next is the experience that a customer has with a brand. It will no longer be about product and price – customer service and customer success will carry as much, if not more, weight than price in purchase decisions. Customer-focused companies make sure everyone on the team knows their value to the customer, even if they work behind the scenes.
Leaders have to define what the customer service experience is going to look like, and they have to live it: communicate it, train it, and serve as the role model. Make sure you hire people with a personality that matches the character of the company; you can train for everything else. Once you have the right people, make sure every member of your team is “service-aware,” which means understanding how your touch point matters to the customer.
WHAT I LOVE MOST… be more convenient. Be easier to do business with, and no matter what, create a frictionless experience for your customers – that’s what they will remember.
Running Time: 31:46
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Website
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This week I’m thrilled to bring you an episode of What’s Next! Podcast with a distinguished branding expert, Allen Adamson.
For the past several years, Allen has been an adjunct professor at New York University's Stern School of Business, where he also serves as the brand expert in residence at Berkeley Center for Entrepreneurship.
His previous books, including Brand Simple and, most recently, Shift Ahead, are used as textbooks in higher education business programs nationwide.
His latest book, Seeing the How, spotlights companies that have radically changed working life as usual by identifying and reimagining a whole new way to provide an overall better customer experience.
THIS EPISODE IS PERFECT FOR… marketers who want to reimagine the customer experience.
TODAY’S MAIN MESSAGE… delivering a satisfactory product is no longer a strong enough competitive advantage. In a sea of competition, Allen argues the way to stand out is to provide an exceptional customer experience. He details 8 lenses that will reveal the areas where a company can stand out.
WHAT I LOVE MOST… you can’t rely on customers to spearhead your innovation. Although surveys can provide meaningful insight, most customers don’t know how their life could be better. Instead, Allen suggests offering ideas to customers and then assessing their feedback.
Running Time: 26:29
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Website
Forbes
Allen’s Book:
Seeing the How
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This week on the What’s Next! Podcast, I’m looking back at a conversation I had with Peter Fader, professor of Marketing at the Wharton School of the University of Pennsylvania and the co-founder of Zodiac.
Peter’s expertise centers on the analysis of behavioral data to understand and forecast customer shopping and purchasing activities. His insights are reflected in his great book, Customer Centricity.
Customer centricity is one thing. Using customer lifetime value as a corporate valuation metric is an entirely different thing. Peter and several of his students produced some groundbreaking research recently which is turning Wall Street’s quarterly predictions on their head. Peter and his team analyzed Dish Networks, Overstock.com, Wayfair and Blue Apron using the public data provided to investors. They came up with company valuations that within 3-5% difference of the forecasts Wall Street was making.
Next, as a fun academic exercise, his students created forecasts for the next 4 quarters using various statistical methods. Peter compared his students’ numbers to Dish’s quarterly numbers and noticed two things: (1) the students were within .5% of the number that Dish announced, and (2) the Wall Street analysts were off by about 10%.
His hope is that the CFO will be just as interested in this bottom-up analysis, and it will create a dialogue with the marketers that just ordinarily doesn't happen.
THIS EPISODE IS PERFECT FOR… anybody who wants to learn how to use customer lifetime value (CLV) as a corporate valuation metric.
TODAY’S MAIN MESSAGE… Peter and his current and former students are doing tremendous work calculating CLV and what it means for companies’ future growth potential. One groundbreaking way the team is discovering this economic value is by understanding how Wall Street forecasts a company’s worth in the stock market by looking at the data rather than using intuition, which is often how Wall Street analysts are doing their job.
WHAT I LOVE MOST… Peter’s work shows—through raw data—that companies truly need to master customer lifetime value. As customer experience becomes an emphasis for many companies, understanding which customers to focus on will become even more important. It isn’t possible to deliver high-touch, high-value customer service to everyone. Brands must become much more prescriptive in who they serve and with what level of support.
Running Time: 33:45
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Peter’s Book:
Customer Centricity
Peter’s Article:
How Wharton Marketing Students Beat Wall Street Analysts at Their Own Game
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This week I’m thrilled to bring you an episode of What’s Next! Podcast with David Rogers.
David is an expert on digital transformation and a member of the faculty at Columbia Business School. As the Director of Executive Education programs on digital business strategy and on leading digital transformation, he has taught over 25,000 executives through his programs in New York City, Silicon Valley, and online.
He is also the author of five books and is releasing another in September 2023 called The Digital Transformation Roadmap, which follows his landmark bestseller, The Digital Transformation Playbook, which has been translated into over a dozen languages.
THIS EPISODE IS PERFECT FOR… business leaders who want to harness effective transformation and innovation strategies across organizations.
TODAY’S MAIN MESSAGE… 70% of companies attempting digital transformation are failing. David presents the five barriers that are repeatedly holding companies back: vision, priorities, experimentation, governance, and capabilities. Those who confront these barriers head-on will unlock successful transformation.
WHAT I LOVE MOST… the reminder that innovation will not happen without people at every level of the organization being empowered to contribute.
Running Time: 31:41
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Official Website
David’s Book:
The Digital Transformation Roadmap
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I’m thrilled to bring back a conversation with Josh Linkner that I believe is extremely timely in our tech-driven world.
Josh is a five-time tech entrepreneur and hyper-growth CEO, two-time New York Times Bestselling author, top-rated keynote speaker, and founding partner of Detroit Venture Partners.
Josh lives at the intersection of tech and advertising. In this episode, we explore how this intersection includes hacking, reinvention, and creativity.
THIS EPISODE IS PERFECT FOR… anyone who wants to hear a different perspective on innovation as Josh reveals the common threads he found among law enforcement and cybersecurity professionals about how they approach problem-solving and change.
TODAY’S MAIN MESSAGE… innovation is creativity directed productively. It’s not a copycat company or idea but uncovering greatness in otherwise nondescript pieces of stone.
WHAT I LOVE MOST… Josh was adamant that you don't have to end a whole company's history to start a new one. He says big ideas and creativity are often combinations of little ideas strung together in a compelling way.
Running time: 33:46
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Website
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This week I’m thrilled to bring you an episode of What’s Next! Podcast with workplace expert, Simone Stolzoff.
Simone started his career as an independent journalist and consultant. He was formerly the design lead at the global innovation firm IDEO. He regularly works with leaders—from the Surgeon General of the United States to the Chief Talent Officer at Google—on how to make the workplace more human-centered. Simone also has a new book out called, The Good Enough Job.
THIS EPISODE IS PERFECT FOR… people at any level of an organization asking themselves how they can pursue meaningful work without letting it take over their lives.
TODAY’S MAIN MESSAGE… there’s a societal push to conflate work and identity, but is this the true measure of success? Simone challenges this path and presents his ideas on being fulfilled by work while also investing in things outside of a career path.
WHAT I LOVE MOST… Simone predicts that in the age of AI, maintaining “self-complexity” will become crucially important. The hobbies, activities, and socialization we engage in outside of work will not only benefit us personally but also bring an irreplaceable human element to the workplace.
Running Time: 29:35
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Official Website
Simone’s Book:
The Good Enough Job
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This week we’re revisiting a conversation with Jim Harris, author of Blindsided: How to Spot the Next Breakthrough that Will Change Your Business Forever. Jim is a principal at Strategic Advantage and has 20 years of experience as a professional speaker and consultant. Jim speaks internationally at more than 40 conferences per year on essential topics such as creativity, innovation, customer relationships, strategic planning, and environmental leadership.
THIS EPISODE IS PERFECT FOR… innovative thinkers.
Innovation is coming here. Our professional lives are different than they were five years ago; our personal lives are drastically different they were ten years ago. How you approach change will determine your success.
If you don’t want to be blindsided, pay attention to your systems and processes and keep the younger employees involved in strategy. Remember, diversity goes way beyond gender.
Choose a team of bright people and create job opportunities. Innovation ultimately means that everything gets lighter, faster, and cheaper, and that’s ok.
TODAY’S MAIN MESSAGE… change happens and if you want to keep up — whether that’s with social media, viral videos, staying agile, going direct to consumer, etc. — you’re going to have to figure out a way to be current.
Think about Tesla’s integrated solutions: they have energy solutions, power walls, and cars. It’s more than filling one need. It’s about finding innovative methods to solve multiple problems via one platform.
WHAT I LOVE MOST… no matter how these conversations start, it comes back to being sure that we’re focusing on the right things. It’s not about thinking and talking; it’s about execution and putting your product in the hands of your customers.
A PIECE OF ADVICE… create an ecosystem to bring your idea to fruition. People don’t work in a vacuum; it’s about the power of the whole, especially the employees.
Running time: 35:50
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Website
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On this week’s episode, I’m welcoming back Nancy Duarte, who I have nicknamed “the storyteller of the Valley” (the Valley being Silicon Valley).
Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, and on CNN. Her firm, Duarte Inc., is the largest design firm in Silicon Valley as well as one of the top women-owned businesses in the area. It's the global leader behind some of the most influential visual messages in business and culture, creating more than a quarter of a million presentations.
As a persuasion expert, she has cracked the code for effectively incorporating story patterns into business communications. She's written five best-selling books and is ranked #1 on the list of the World's Top 30 Communication Professionals. Her TED Talk, The Secret Structure of Great Talks, has over 3 million views.
THIS EPISODE IS PERFECT FOR… anybody at any level who wants to learn how to tell a data story in a way that will inspire action.
TODAY’S MAIN MESSAGE… most of us are sifting through data to identify challenges and opportunities. But how do we effectively present our findings? Nancy has spent years studying what makes a persuasive presentation and shares what has discovered.
WHAT I LOVE MOST… even if you’re the speaker, the audience should be the center of your presentation because if they don’t understand or get on board, your idea will ultimately fail.
Running Time: 26:07
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Website
Nancy’s Books and TedTalk:
Data Story
Slide:ology
Resonate
Illuminate
HBR Guide to Persuasive Presentations
The Secret Structure of Great Talks
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This week I’m thrilled to bring back an episode of What’s Next! Podcast with Frits van Paasschen, a seasoned global executive and author of the book, The Disruptors Feast.
With 30 years of experience, Frits has a unique perspective on the current trends that impact businesses around the world. Frits served as the CEO of Starwood Hotels and Resorts, CEO at Coors Brewing Company, and have held several management positions at Nike.
THIS EPISODE IS PERFECT FOR… anyone who wants practical lessons on how to lead when change broadsides a company.
TODAY’S MAIN MESSAGE… In this episode, Frits shares how he handled disruption by changing from the inside out as the CEO of Starwood when AirBnB started and the CEO of Coors when the craft beer industry launched.
WHAT I LOVE MOST… Frits’ mindset that sometimes the best way to deal with disruption is to disrupt right back.
Running Time: 35:18
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Website
Frits’ Book:
The Disruptors Feast
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This week I’m welcoming back a good friend and a fan-favorite on the What’s Next! Podcast, Seth Godin. In this episode, I’m sharing our recent LinkedIn Live chat.
Seth is the author of 20 books that have been bestsellers around the world and have been translated into more than 40 languages. He writes about the post-industrial revolution, how ideas spread, marketing, quitting, leadership, and–most of all–changing everything. His latest book is The Song of Significance: A Manifesto for Teams.
You might be familiar with his books Linchpin, Tribes, The Dip, and, my favorite, Purple Cow. In addition to his writing and speaking, Seth founded both Yoyodyne and Squidoo.
His blog, which you can find simply by typing ‘Seth’ into Google, is one of the most popular in the world. Seth is in the Guerrilla Marketing Hall of Fame, the Direct Marketing Hall of Fame, and most recently, the Marketing Hall of Fame.
THIS EPISODE IS PERFECT FOR… anyone who feels like we’ve largely lost the human element in our organizations.
TODAY’S MAIN MESSAGE… the role of the leader has gotten fuzzy over the years. The key responsibility is not to be the conduit between the stock market and the stock options but to create an environment that is generative and attracts people who can create an impact.
WHAT I LOVE MOST… the distinction Seth makes between managers and leaders. He says managers use power and authority to tell people what to do while leaders explore the liminal state between here and there. Being a leader, that’s the difficult part.
Running Time: 33:30
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Seth's Blog
Seth’s Latest Book:
The Song of Significance: A New Manifesto for Teams
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This week we’re bringing back a fan-favorite episode of the What’s Next! Podcast with Whitney Johnson. Whitney was recognized as one of the world's most influential management thinkers in 2015, was a finalist for the Top Thinkers on Talent at the biennial Thinkers50 ceremony in London, and is best known for her work on driving corporate innovation through personal disruption. She's the author of the critically acclaimed Disrupt Yourself, one of Tiffani’s favorite books.
THIS EPISODE IS PERFECT FOR… anybody who wants to learn how to harness change and meet disruption head-on.
TODAY’S MAIN MESSAGE… disruption is bound to happen at work and in your personal life. There are ways to adapt to change so you (and your company) aren’t left behind as the rest of the world moves forward.
WHAT I LOVE MOST… the idea that sometimes leaders need to disrupt themselves to kick-start innovation inside of their company.
Running Time: 32:46
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Harvard Business Review
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This week I’m thrilled to bring you an episode of What’s Next! Podcast with a leading voice on the Future of Work, Heather McGowan.
Heather’s groundbreaking approach to learning has made employees more fulfilled and innovative, leaders more potent and empathetic, and businesses more effective at reaching their goals in a rapidly evolving market.
Her new book is called The Empathy Advantage, which she wrote with her coauthor, Kris Shipley.
THIS EPISODE IS PERFECT FOR… anybody who wants to lead with empathy and infuse it into their culture.
TODAY’S MAIN MESSAGE… during the pandemic, we saw a natural rise in empathy in professional settings - we were compassionate, we checked in on each other, we were human - and it worked. We sustained strong performance and economic growth, only seeing a decline in the post-pandemic quarters. Heather digs into what exactly we tapped into during the pandemic and explains why we need to bring that type of empathy back.
WHAT I LOVE MOST… the reminder to show empathy toward the leaders we’re expecting it from. Many of them were brought up in a very different environment than the one in which we're asking them to lead and they were rewarded for behaviors that we're now punishing.
Running Time: 28:21
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Official Website
Heather’s Book:
The Empathy Advantage
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This week I’m thrilled to bring back an episode of What’s Next! Podcast with Lisa Bodell.
Lisa is a globally recognized innovation leader, futurist, and CEO of futurethink. As an expert on the topic of change, she is also the author of two best-selling books: Why Simple Wins (2016), and Kill the Company: End the Status Quo, Start an Innovation Revolution (2012). Lisa serves as a global council member of the World Economic Forum and is a frequent contributor to Forbes and Harvard Business Review.
THIS EPISODE IS PERFECT FOR… leaders thinking about disruptive innovation.
TODAY’S MAIN MESSAGE… innovation doesn’t come down to creating something new. That's fairly easy. For innovation to be disruptive, it needs to be productive and valuable.
WHAT I LOVE MOST… ideas are everywhere. It’s what you do with those ideas that make them special.
Running Time: 34:42
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YouTube
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This week on the What’s Next! Podcast, we’re talking to Atif Rafiq, the first Chief Digital Officer in the history of the Fortune 500.
Atif has worked in Silicon Valley and the Fortune 500 for over the past 25 years. After rising through digital native companies like Amazon, Yahoo, and AOL. Atif held C-suite roles at McDonald's, Volvo, and MGM Resorts. He oversaw thousands of employees as a global PNL owner, transformation, and innovation leader. Atif was the first Chief Digital Officer at McDonald's.
He has recently released a book titled Decision Sprint.
THIS EPISODE IS PERFECT FOR… leaders who want to learn how to make business decisions strategically and confidently.
TODAY’S MAIN MESSAGE… many problem-solving strategies are outdated and, frankly, ineffective for our modern world. Atif looks at how teams can collaborate and use an upstream approach to lead innovation with powerful solutions.
WHAT I LOVE MOST… the decision tables are set way in advance of the decision point. Setting up the right structure and creating alignment across your teams and organization will help set the stage for drama-free decisions.
Running Time: 30:43
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Atif’s Book:
Decision Sprint
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This week, I have the pleasure of bringing back an insightful conversation with Mark Bonchek. Mark is the Founder and Chief Epiphany Officer of Shift Thinking. He leads organizations to make the shift from incremental to exponential growth and to achieve transformational change so that they can more effectively compete in their market, engage their customers, and organize their teams.
THIS EPISODE IS PERFECT FOR… anybody willing to reimagine their business framework to create industry disruption.
TODAY’S MAIN MESSAGE… we seldom look past the surface of a business model. But every business creating waves in the market is creating a strategy around the deeper layer, the mental model.
WHAT I LOVE MOST… you don’t need to get rid of everything to transform your business. It might just be a matter of gaining a better understanding of your mental model.
Running Time: 32:46
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Harvard Business Review
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This week on the podcast, I’m looking back to a conversation I had with Nancy Duarte. Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, and on CNN. Her firm, Duarte Inc., is the largest design firm in Silicon Valley as well as one of the top women-owned businesses in the area. It's the global leader behind some of the most influential visual messages in business and culture, creating more than a quarter of a million presentations.
As a persuasion expert, she has cracked the code for effectively incorporating story patterns into business communications. She's written five best-selling books and is ranked #1 on the list of the World's Top 30 Communication Professionals. Her TED Talk, The Secret Structure of Great Talks, has over 1 million views.
THIS EPISODE IS PERFECT FOR… anyone wanting to learn how to use stories to make real connections.
TODAY’S MAIN MESSAGE… creating real connections in a B2B situation goes beyond PowerPoint or pitching off of a slide deck. It ultimately comes down to doing your research, asking the right questions, and not wasting anyone’s time.
WHAT I LOVE MOST… stories as an empathy builder that create a bond between people and brands.
Running Time: 32:45
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Website
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This week I’m thrilled to share a LinkedIn Live chat with a guest whose book has changed the way we look at business growth.
Renée Mauborgne is the co-author of Blue Ocean Strategy, which has sold more than 4 million copies. She is also a fellow and a professor of strategy at INSEAD. She is also the co-director of the INSEAD Blue Ocean Strategy Institute.
I’m really excited about Renée’s new book Beyond Disruption, written with her co-author, Chan Kim. I got an early copy of it, and it’s fantastic!
THIS EPISODE IS PERFECT FOR… anybody who is thinking about how to stand out from their competition as well as anybody who has adopted the Blue Ocean Strategy and is eager to take it a step further.
TODAY’S MAIN MESSAGE… market disruption is the go-to strategy for business growth, but it can be reckless and destructive for others in the path. Renée presents a different strategy that she calls nondisruptive creation, or entering new markets without any displacement at all.
WHAT I LOVE MOST… leaders pursuing nondisruptive creation will not only set their business up for success but will inherently create social good through this thoughtful approach.
Running Time: 31:53
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Renée’s Book:
Beyond Disruption
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This week I’m thrilled to bring you an episode of What’s Next! Podcast with Mitch Joel.
Mitch Joel is the Co-Founder of ThinkersOne, a platform that empowers companies with personalized and bite-sized thought leadership from the best thinkers in the world.
He's written two amazing books, which I love. His first was Six Pixels of Separation, named after his successful blog and podcast, and is a business bestseller. His second book, CTRL ALT Delete, was named one of the best business books of 2013 by Amazon.
THIS EPISODE IS PERFECT FOR… anybody wondering what the rapid rate of AI implementation means for organizations and the future of the work.
TODAY’S MAIN MESSAGE… there’s no doubt we are living through an exponential shift in technology and we’re seeing AI inject itself into every domain of our workflows. While some fear it will make many jobs obsolete, Mitch sees it as an aid for creativity and accessibility.
WHAT I LOVE MOST… any great technology works best when it’s invisible to the public or the consumer. The organizations who are implementing AI successfully aren’t the ones who are talking it about, they’re the ones who are just doing it (and probably have been for some time).
Running Time: 28:25
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Official Website
Mitch’s Book:
Six Pixels of Separation
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This week, we're replaying an exciting conversation with guest, Tamara McCleary. Tamara is an international branding expert, a technology futurist, and the CEO of Thulium. She was named the #1 Most Influential Woman in MarTech by B2B Marketing, and ranked by LeadTail as the 3rd most mentioned person on Twitter by CMOs.
THIS EPISODE IS PERFECT FOR… anyone intrigued by the potential AI has to revolutionize the future of commerce.
TODAY’S MAIN MESSAGE… people have changed, expectations have changed, and the future of retail, artificial intelligence, and customer success is changing daily.
WHAT I LOVE MOST… how Tamara fits marketing, AI, customer experience, and 3D-printed shoes into one conversation! It's fascinating how all of these components fit together.
Running Time: 33:15
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Website
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m thrilled to bring you an episode of What’s Next! Podcast with Nick Sonnenberg.
Nick Sonnenberg is an entrepreneur, WSJ Bestselling Author, Inc. columnist, and guest lecturer at Columbia University. He’s the Founder and CEO of Leverage, a leading operational efficiency consultancy that helps companies implement the CPR Business Efficiency Framework defined in Nick’s book, Come Up for Air.
Before founding Leverage, Nick spent eight years working as a high-frequency trader on Wall Street, where he developed a love for efficiency.
THIS EPISODE IS PERFECT FOR… leaders who want to pinpoint areas of inefficiency in their organizations.
TODAY’S MAIN MESSAGE… the lack of organized systems and clear training on tools is a source of inefficiency for many companies but isn’t something that is given much attention. Creating order across the organization creates valuable time - as much as an extra business day per week - for more focused and productive work.
WHAT I LOVE MOST… Nick’s strategy to view the time on a calendar like a heat map. Instead of doling out each hour equally, Nick suggests identifying which times are most productive and allocating those to the things that require the most brain power.
Running Time: 27:40
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Find Nick Online:
Official Website
Nick’s Book:
Come Up for Air
RELOAD: Three Days with a Shark with Naomi Simson
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m thrilled to bring back a conversation of the What’s Next! Podcast with Naomi Simson.
Naomi has held corporate careers in marketing with Apple, IBM, Ansett and KPMG before founding RedBalloon, an online marketplace for experiences, in 2001. RedBalloon now sits within Big Red Group, which she co-founded in 2017.
Naomi is known as an entrepreneur and business leader, and media commentator for business owners. She’s a regular panelist on ABC The Drum and is a best-selling author, podcaster, and speaker. You might recognize her from Shark Tank Australia, where she was the ‘Red Shark.’
THIS EPISODE IS PERFECT FOR… anyone who wants a peek at what Naomi’s life is like. After spending three days with her, I know I had to invite her to the show!
TODAY’S MAIN MESSAGE… it’s about doing your best work. It doesn’t matter if you’re starting a business in your 20s, in your 60s, or even if you’re making a pivot in your current career. Naomi teaches how important it is that fear doesn’t stop you. Look at the long journey ahead and take responsibility for the life you want.
WHAT I LOVE MOST… Naomi’s personal motto–if it’s meant to be, it’s up to me. This clearly spells out her work ethic, her personality, and the reason why she’s a role model to so many.
Three days with a Shark taught me to continually question and re-assess my roles. What can she teach you?
Running Time: 34:47
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m thrilled to bring you an episode of What’s Next! Podcast with Dr. Gabriella Rosen Kellerman
Gabriella has served as Chief Product Officer and Chief Innovation Officer at BetterUp, head of BetterUp Labs, founding CEO of LifeLink, and an advisor to healthcare, coaching, and behavior change technology companies.
Gabriella is trained in psychiatry and fMRI research and holds an MD with honors from Mount Sinai School of Medicine and a BA summa cum laude from Harvard University. Her work has been published and featured in The Atlantic, Harvard Business Review, Forbes, and many more. She is also the author of Tomorrowmind.
THIS EPISODE IS PERFECT FOR… organizations seeking to foster greater resilience and creativity in their teams.
TODAY’S MAIN MESSAGE… when the going gets tough, there’s a natural inclination to retreat to our foxholes and safe places. Gabriella suggests we can prepare for these moments by learning and teaching our teams skills for resilience. The result is a powerful trickle effect: resilient leaders encourage resilient employees, and resilient employees create a competitive advantage for the organization.
WHAT I LOVE MOST… the path before us does not revolve around any one single change. It’s not about a pandemic or recession. The work to be done is preparing for the entire body of challenges rather than reactively responding to each one that we encounter.
Running Time: 26:07
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Official Website
Gabriella’s Book:
Tomorrowmind
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to be bring back an insightful conversation I had with Raja Rajamannar! For this special episode, I'm sharing my February, 12th LinkedIn Live chat with the Chief Marketing & Communications Officer for Mastercard, and President of the company’s healthcare business.
Raja joined Mastercard in 2013, bringing with him more than 25 years of experience as a global executive, managing large P&Ls and driving business transformation across multiple industries and geographies. Raja served as Chief Transformation Officer of the health insurance firm Anthem (formerly WellPoint). He helped craft the company’s new business direction and strategy, managed its $11 billion Medicare Advantage business, and led large M&A initiatives for the company. Prior to that, he also served as Chief Innovation & Marketing Officer and Chief Executive of International Operations at Humana. Raja is consistently recognized globally as a highly innovative and transformational leader with a deep expertise in Marketing, Data, and Digital technologies. Some of his recent accolades include: Global Marketer of the Year award by the World Federation of Advertisers, top 5 “World’s Most Influential CMOs” by Forbes, top 10 “World’s Most Innovative CMOs” by Business Insider, and inductee to The CMO Club Hall of Fame. He has also been recognized as one of AdWeek’s most tech-savvy CMOs. He recently assumed the honorary role of President of the World Federation of Advertisers. Raja has also been recognized by ANA Educational Foundation as the Marketer of the Year in 2019.
THIS EPISODE IS PERFECT FOR… anyone developing a career in marketing, anyone seeking to understand how rapidly marketing is evolving, and anyone wanting to know how to get ready for this dramatic shift.
TODAY’S MAIN MESSAGE… Raja shares his own journey as well as his insight on how technology has continually evolved in the last several decades and how marketing has had to change with it, evolving through four significant stages. What happens next in the fifth stage, or Fifth Paradigm as he puts it, will not be an evolution, but a revolution. Almost everything about how marketing is done today, including the very notion of a brand itself, will require a complete re-imagination. Raja shares the forward-thinking ways all businesses must rethink their entire marketing landscape to remain relevant and be successful.
WHAT I LOVE MOST… Raja’s assertion that trust will be one of the biggest differentiators between brands, and that the key to trust will be to demonstrate your purpose and belief in it, and then boldly and consistently act with purpose to earn that trust!
Running time: 33:47
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Raja's Book: Quantum Marketing
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m excited to bring you an episode of What’s Next! Podcast with a dear friend of mine, Laura Gassner Otting. For this episode, I’m sharing my February 22nd LinkedIn Live chat with Laura as we dive into the tricky territory that lies between success and happiness.
Laura Gassner Otting’s rebellious and entrepreneurial edge has been well-honed over a 25-year career that started when she dropped out of law school to join an unknown southern governor’s presidential campaign, and ended up as a Presidential Appointee in Bill Clinton’s White House, where she helped shape AmeriCorps.
She left a leadership role as the youngest Vice President at a nationally respected search firm when she realized that her boss’s definition of success didn’t align with hers and, instead, founded and ran one of the fastest-growing search firms in the country. In 2015, Laura sold that firm to the team who helped her build it and since that time, has appeared regularly on Good Morning America and the TODAY Show. Laura’s writing has been seen in Harvard Business Review, Forbes, HR Magazine.
Laura is the author of Limitless: How to Ignore Everybody, Carve Your Own Path, and Live Your Best Life, Mission-Driven: Moving from Profit to Purpose, and is soon to release Wonderhell.
THIS EPISODE IS PERFECT FOR… anybody trying to make sense of the emotion-filled limbo that lives between success and happiness.
TODAY’S MAIN MESSAGE… success can bring complicated emotions. On the one hand, it’s exhilarating. On the other hand, we tend to quickly jump to the next goal and become overwhelmed or stressed about the rising challenge of the next steps. Laura explains how to navigate the “wonderhell” of this tension and find happiness in the process.
WHAT I LOVE MOST… the idea of being a student of the process. Approaching big moments with openness to learn gives us a great awareness of the wonder and possibilities around us.
Running time: 29:00
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Official Website
Laura’s Book:
Wonderhell
Laura’s HBR Article:
Are You Pursuing Your Vision of Career Success — or Someone Else’s?
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to bring back an amazing conversation I had with Nick Davis! Nick is a managing partner at Reaching the Future Faster and author of the Amazon Best-Seller: Future Ready: A Change Makers Guide to the Exponential Revolution. He is the prior V.P. of Enterprise Solutions and the current Faculty Chair for Corporate Innovation at Singularity University. Nick is a recognized thought leader in the innovation space who specializes in identifying exponential trends that enable enterprise organizations to deliver customer value through new and existing technology platforms. He is also a Venture Partner at Bold Capital, which invests in high-growth startups that leverage exponential technologies. He’s previously served as External Innovation Leader for PwC and the Director of Corporate Development for The Anderson School of Management at UCLA.
THIS EPISODE IS PERFECT FOR… anyone looking to be Future Ready!
TODAY’S MAIN MESSAGE… Nick is talking about making our business, organizations, and frameworks Future Ready! He discusses the intersection of innovation, leadership, and culture and drives home that being ready for the future doesn’t come down to one thing. It isn't one thing, it's a combination of multiple things, like the decisions you make as a leader and how you allocate your people resources. Moreover, it is your investment in technology that has and will have huge implications on how successful your organization is going to be 12, 18, 24, and/or more months from now. Nick is helping us think critically about the decisions we’ll soon have to make.
WHAT I LOVE MOST… I really enjoyed hearing his framework on how to think about building a business that is “Future Ready” across innovation, leadership, and culture.
Running time: 27:52
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Future Ready Book
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m thrilled to bring you an episode of What’s Next! Podcast with Robert Glazer.
Robert is the Founder and Chairman of the Board of Acceleration Partners, a global partner marketing agency, and the recipient of numerous industry and company culture awards, including Glassdoor’s Employees’ Choice Awards two years in a row.
He is the author of the inspirational newsletter Friday Forward. He’s also the #1 Wall Street Journal, USA Today, and international bestselling author of five books: Elevate, Friday Forward, How To Thrive In The Virtual Workplace, Moving To Outcomes, and Performance Partnerships. He is a sought-after speaker by companies and organizations around the world and is the host of The Elevate Podcast.
THIS EPISODE IS PERFECT FOR… leaders who want to foster a culture of growth and anybody who is managing a virtual team.
TODAY’S MAIN MESSAGE… the growth of an organization is proportionate to the growth of the individuals on the team. Just as much as leaders focus on business growth, they should focus on the growth of their employees who are on the ground doing the work. Robert breaks this down into four key elements: spiritual, intellectual, emotional, and physical.
WHAT I LOVE MOST… the way that Robert manages employees against agreed-upon KPIs instead of sporadically checking in on small steps along the way. This gives his remote team autonomy and flexibility to achieve their goals and, ultimately, reinforces a culture of trust.
Running Time: 27:49
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Official Website
Robert’s Book:
Elevate
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the pleasure of re-sharing one of my favorite episodes with our first Grammy-nominated recording artist, record producer, and musician, Ryan Leslie. If that isn’t impressive enough, Ryan is also a technophile, entrepreneur, and genius Harvard graduate who conferred his degrees in political science and macroeconomics at the ripe old age of 19. While at Harvard, Ryan taught himself basic production skills and also developed a musical style all his own. This led him to produce music for a variety of prominent artists, including Usher and Britney Spears, in multiple musical genres ranging from R & B and hip-hop, to pop and gospel. But, it doesn’t end there, Ryan co-founded Super Phone to help track conversations via text and interact more personally and effectively with his fans. Now, he's turning Super Phone into a full-fledged CRM with a new app and funding from the likes of venture capitalist Ben Horowitz. I am very excited for you to learn more about Ryan Leslie in this episode of What’s Next!
THIS EPISODE IS PERFECT FOR… aspiring artists, entrepreneurs, and professionals of any kind who have a strong appetite for education and believe in the value of human connection. It is also for anyone who is looking for inspiration to tackle their own challenges and opportunities with a renewed passion!
TODAY’S MAIN MESSAGE… This episode is about Ryan’s journey through and from academia to entertainment, and entertainment to tech. But, more importantly, it is about Ryan's crusade to make sure that meaningful connections between human beings continue to be made, even as technology advances into new places where individuals feel like human connection is being lost.
WHAT I LOVE MOST… I love how humble Ryan is about all of his amazing success and what he's trying to do to give back to his community of fans. I was so inspired by his message when I met him at the 2018 Harvest Summit not only from an academic standpoint, but how wise he is about what's really important in life.
Running Time: 35:28
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YouTube
Text Ryan At:
http://textryan.com/
+1-646-798-6566
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m excited to bring you an episode of What’s Next! Podcast with Liz Wiseman, who is the first guest to join me on the podcast three times! For this special episode, I’m sharing my January 31st LinkedIn Live chat as Liz and I discuss the distinctive qualities of impact players who take action in the throes of ambiguity and uncertainty in the workplace.
Liz Wiseman is a researcher and executive adviser who teaches leadership to executives around the world. She's the author of the New York Times bestseller Multipliers (which is one of my favorite books of all time), The Multiplier Effect, and Wall Street Journal bestsellers Rookie Smarts and Impact Players.
THIS EPISODE IS PERFECT FOR… anybody who wants to become the person who takes action in situations that may be unclear or ambiguous instead of going through the motions until somebody else steps in.
TODAY’S MAIN MESSAGE… impact players approach situations that may be unclear or confusing with an outward perspective. They consider the playing field with curiosity and openness, which gives them the opportunity to transform a chaotic situation into a chance to learn and create impact.
WHAT I LOVE MOST… managers don’t really want to manage people, and people don’t really want to be managed. The most valuable employees are self-managed and are able to figure out what things need to be done and then follow through on them.
Running Time: 30:54
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Official Website
Liz’s Book: Smart Growth
Welcome to the What's Next! podcast with Tiffani Bova.
This week I’m excited to revisit a conversation I had with Soledad O’Brien. Soledad is an award-winning journalist, speaker, author, and philanthropist who anchors and produces the Hearst Television political magazine program “Matter of Fact with Soledad O’Brien.” Soledad is also the founder and CEO of Starfish Media Group, and reports for HBO Real Sports, the PBS NewsHour, WebMD, and has authored two books. She has appeared on networks, Fox and Oxygen, and anchored and reported for NBC, MSNBC, and CNN. She has won numerous awards, including three Emmys, the George Peabody award, an Alfred I DuPont prize, and the Gracie, and Newsweek Magazine named her one of the “15 People Who Make America Great.” With her husband, she is the founder of the PowHERful Foundation which helps young women get to and through college. I am absolutely thrilled to be speaking with Soledad O’Brien on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone looking to be a better storyteller, feed their curiosity, and attract people to your mission.
TODAY’S MAIN MESSAGE… Soledad shares her journey and how she made the leap from preparing for med school to a career in journalism. As an award-winning journalist, she also shares the importance of being curious and asking the right questions, how we can become better storytellers, and how we can prepare and listen better. Are you confident in being able to tell your story, or your company’s story, well? Listen to my chat with Soledad O’Brien and find out!
WHAT I LOVE MOST… Having the opportunity to interview a world-renowned journalist with over 30 years of experience who champions telling the true stories of real people who wouldn’t have the opportunity to have their stories told.
Running time: 39:21
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Soledad on Matter of Fact TV:
https://matteroffact.tv
Soledad’s Book:
The Next Big Story: My Journey Through the Land of Possibilities
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m thrilled to bring you an episode of What’s Next! Podcast with Scott Simon.
Scott Simon is a happiness entrepreneur, speaker, and founder of Scare Your Soul, a movement inspiring individual and global change through small acts of courage.
He has spoken around the world, motivated people at schools and companies, given a TEDx Talk, co-founded a happiness incubator, and studied and worked with international thought leaders in the areas of courage and happiness.
Scott is the author of Scare Your Soul: 7 Powerful Principles to Harness Fear and Lead Your Most Courageous Life, a book that guides others to find the courage to face their fears and live in freedom.
THIS EPISODE IS PERFECT FOR… people who want to face their fears head-on and take a courageous step, whether personally, professionally, or in another area.
TODAY’S MAIN MESSAGE… fear is an inevitable part of the human experience. Having fear isn’t what holds us back, it’s avoidance of it that makes us comfortable and complicit. When we face our fears, we open ourselves up to positions of growth and power.
WHAT I LOVE MOST… Scott’s tips for how leaders can inspire courage in their teams by sharing their own vulnerabilities first and by celebrating what he calls “micro-steps”, one brave act in a different or new direction.
Running time: 25:50
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Official Website
Scott’s Book:
Scare Your Soul: 7 Powerful Principles to Harness Fear and Lead Your Most Courageous Life
Welcome to the What's Next! podcast with Tiffani Bova for this What’s Next! Reload.
This week I have the pleasure of bringing back an episode with Tiffany Pham who is the Founder and CEO of Mogul, an award-winning, worldwide platform that connects women to trending content and courses, and personalizes it to meet the needs of the individual users. Mogul is visited by millions of women from over 196 countries and territories and 20,000+ cities worldwide. Mogul was named one of the top sites for marketing your company online by Forbes in 2015 and Tiffany was named one of Forbes’ 30 Under 30 in Media in 2014 as well as Business Insider’s 30 Most Important Women Under 30 in Technology in 2014. She is the co-author of the book From Business Strategy to Information Technology Roadmap and a graduate of Yale University and Harvard Business School. Her newest book You Are a Mogul, is in bookstores now.
THIS EPISODE IS PERFECT FOR… aspiring millennial moguls, parents of teens, or anyone who is interested in attracting more millennials to their workforce, or to buy their products. If you want to be inspired to reach your full potential and build something innovative and impactful, this episode is perfect for you.
TODAY’S MAIN MESSAGE…
This episode is all about understanding what drives millennials and challenging yourself to go out and be a mogul. Tiffany talks about starting where you are and allowing your passions to drive and inspire you to push yourself farther and reach higher. She also shares her insights into the minds of millennials and how they view education and their overall contribution where they work and to the world. Tiffany shares her own journey of excellence from immigrating to the U.S. at a young age, to becoming a “Millennial Mogul.”
WHAT I LOVE MOST…
Tiffany’s inspirational personal story and how her promise to her grandmother drove her to become the influential and inspiring media and technology mogul she is today. Tiffany’s story makes me want to wake up tomorrow and stay inspired!
Running time: 34:20
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Mogul
Welcome to the What's Next! podcast with Tiffani Bova.
I’m excited to share this conversation with Mindy Weinstein who shares her personal philsophy and corporate experience with consumer psychology. Mindy Weinstein is the founder and CEO of Market MindShift, as well as a national speaker, trainer, and digital marketing strategist. She has worked with and trained companies of all sizes. Throughout her career, Mindy has trained such companies as Facebook, The Weather Channel, World Fuel Services, Hampton Products, Putman Media and more. Other digital marketing agencies come to Mindy to learn the latest trends, concepts and methodologies.
Mindy has been named as one of the top women in SEO and has presented at such conferences as Digital Summit, Pubcon, SMX, the SEJ Summit and more. She is an Ask the SEO Expert columnist for SearchEngineJournal.com. Mindy has often appeared in the media, with television interviews that aired on Fox, NBC and ABC as well as various other multimedia platforms.
Mindy is the author of “The Power of Scarcity: Leveraging Urgency to Influence Customer Decisions” (McGraw Hill). She is also the host of Persuasion in Business, a podcast that dives into a persuasion-related concepts and provides real-world application for businesses.
THIS EPISODE IS PERFECT FOR… anyone in consumer finance, marketing, retails, sales, or really any position that
TODAY’S MAIN MESSAGE… consumer psychology is about understanding and listening the thoughts and perspectives of your customers, so you have to keep an eye on the digital conversations happening on social media and online platforms, but you can’t forget about the direct contact modes from the sales team and customer service representatives.
WHAT I LOVE MOST… Scarcity mindset is hardwired into the human mind, but we can harness our basic instincts and use this power for good to build community and make better decisions for ourselves!
Running time: 30:25
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Website
Mindy’s Book: The Power of Scarcity
Welcome to the What's Next! podcast with Tiffani Bova.
I'm happy to revisit my conversation with luminary, and world-famous juggler, Michael J. Gelb. Michael is the world’s leading authority on the application of genius thinking to personal and organizational development. He is the author of 16 books including "How to Think Like Leonardo Da Vinci," "Innovate Like Edison," and "Discover Your Genius." Michael’s books have been translated into 25 languages and have sold more than one million copies. His new book "The Healing Organization: Awakening the Conscience of Business to Help Save the World," co-authored with Professor Raj Sisodia, was released on September 17, 2019. I am thrilled to have Michael J. Gelb on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone and everyone wanting to approach life with genius and mastery.
TODAY’S MAIN MESSAGE… Michael Gelb breaks down how we too can think like innovation master and genius, Leonardo Da Vinci. It is a conceptual roadmap that is sure to change how you approach work and life. Confidence and a desire to find the beauty of truth will change how you approach and learn from failure and continue to feed your curiosity. Moreover, as a world-famous juggler, Michael also shares how we can keep multiple balls in the air ourselves, and how we can solve problems quickly and efficiently.
WHAT I LOVE MOST… Michael’s motto of maintaining the curiosity of a child with the focus of a grown-up.
Running time: 35:37
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Michael's Website
Healing Leader Website
Michael’s Books:
How to Think Like Leonardo Da Vinci
The Art of Connection
Discover Your Genius
Creativity on Demand
Welcome to the What's Next! podcast with Tiffani Bova.
This week I’m welcoming the New Year alongside new author Alex Budak to talk about how to help people create positive change. As a social entrepreneur, UC Berkeley faculty member, and author of Becoming a Changemaker, Alex dedicates his life to helping people from all walks of life make a positive impact in their lives, careers, and communities. He co-founded StartSomeGood.com, a platform that breaks down the barriers that prevent people from enacting change. StartSomeGood.com has now helped over 1,000 changemakers in 50 countries raise over $12 million to catalyze new initiatives. He previously ran Sweden’s leading social innovation incubator, Reach for Change, and worked at Change.org
At UC Berkeley Haas, Alex puts his heart and soul into teaching students and executives from around the globe the mindset, leadership skills and action steps required to become changemakers. He also serves as Executive Director of the Berkeley Haas Global Access Program and as a Faculty Director for UC Berkeley Executive Education programs. He has given lectures on changemaking, entrepreneurship, and leadership in venues ranging from Ukraine to Cambodia, LA to the Arctic Circle, and at the White House and UN agencies.
THIS EPISODE IS PERFECT FOR… people who are looking to inspire change within their organizations, their communities, society at large, and most importantly, themselves.
TODAY’S MAIN MESSAGE… Everyone has the potential to be a changemaker, we just have to be willing to embrace the mindset and apply the concepts to a particular issue. Becoming a changemaker is a journey, and if you take the first step, you’ll find that you can navigate and thrive amidst any uncertainty.
WHAT I LOVE MOST… You can be a positive changemaker anywhere and everywhere you go!
Running time: 30:49
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Website
Alex’s Book: Becoming a Changemaker
Welcome to the What's Next! podcast with Tiffani Bova.
As this year comes to a close, I’m revisiting one of my favorite episodes with retired U.S. Army colonel and Silicon Valley investor Peter Newell! Pete is the co-founder and a managing partner of BMNT, an investment company that provides early-stage investment to companies developing technology for the commercial market that have relevant applications in solving national security problems. He is a co-author of Hacking for Defense, a platform that merged the rapid problem-solving techniques curated on the battlefields of Iraq and Afghanistan with a lean startup methodology developed by Steve Blank in Silicon Valley. Pete is a former Army Ranger who has received numerous military awards and decorations, including the Silver Star and the Presidential Unit Citation. It's an honor to have Pete on with us today to discuss innovation, deploying, and forward-thinking.
THIS EPISODE IS PERFECT FOR…
Leaders who are interested in identifying and fixing problems and who want to move their teams and companies forward with an innovation-focus.
TODAY’S MAIN MESSAGE…
Today’s episode is all about bringing the battlefield to the boardroom and re-engineering the problem. Your role as a leader is not to sell products. Your role as a leader is to identify the problem and guide your team and your customers to an innovative solution. Lack of investment in understanding the problem is what ultimately leads us to failure.
WHAT I LOVE MOST…
I love the concept of innovation exhaustion and the difference between “innovators,” “makers,” and “hackers.” I love that distinction along with the thinking around deploying an idea and making sure you design what people are actually looking for–thinking about the customer. It's necessary to be innovation-focused if we want to keep pushing ourselves, our people, and our companies forward.
Running time: 34:38
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Welcome to the What's Next! podcast with Tiffani Bova.
In the search for life’s purpose, Bill George has an authentic perspective. His brilliant insight hones in on the characteristics needed to shape the next generation of leaders, inspiring others through courage, empathy, and vision for the future. In his latest remastering of the subject, The Emerging Leaders Edition of North, Bill explores the topic of leadership with top executives of the business world with honest conversation about their fears, failures, and ultimately how they overcame those hardships and emerged successful.
Bill George is the former chairman and chief executive officer of Medtronic. He joined Medtronic in 1989 as president and chief operating officer, was chief executive officer from 1991-2001, and board chair from 1996-2002. He is currently a senior fellow at Harvard Business School, where he has taught leadership since 2004.
Bill is the author of: Discover Your True North and The Discover Your True North Field book, Authentic Leadership, 7 Lessons for Leading in Crisis True North, Finding Your True North, and True North Groups. He served on the boards of Goldman Sachs, ExxonMobil, Novartis, Target, and Mayo Clinic. He received his BSIE with high honors from Georgia Tech, his MBA with high distinction from Harvard University, where he was a Baker Scholar, and honorary PhDs from Georgia Tech, Mayo Medical School, University of St. Thomas, Augsburg College and Bryant University.
THIS EPISODE IS PERFECT FOR… emerging leaders and seasoned professionals alike who wish to find their purpose and lead with their hearts full of passion and courage.
TODAY’S MAIN MESSAGE… the real magic happens when business leaders, employees, and customers alike can align their values with the values of the business. This creates genuine value for the company and inspires the public view of your brand.
WHAT I LOVE MOST… Bill has a practical approach to leadership that involves empathy from the bottom up. In his view, the only way to be a successful leader is understanding the needs of workers across all levels of the business spectrum to create a sense of belonging and inclusion.
Running time: 30:36
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Website
Brian's Book:
True North Emerging Leader Edition
Welcome to the What's Next! podcast with Tiffani Bova.
Flashback to the week when we welcomed Jeremy Gutsche to the show! Jeremy is a New York Times bestselling author, an award-winning innovation expert, and the CEO of Trend Hunter, the world's largest trend firm with 3 billion views, 200,000 idea hunters from 150 million visitors. He even got to help NASA prototype the journey to Mars! Jeremy has been interviewed by media ranging from The Economist and The New York Times to CNN, Bloomberg and WIRED. He is the winner of the Canadian Young Entrepreneur Award and Canada's Top 40 Under 40 Award.
THIS EPISODE IS PERFECT FOR… anyone looking to create opportunity and be a part of driving innovation!
TODAY’S MAIN MESSAGE… Trend Hunter Jeremy Gutsche is here to define what innovation really means to him and what it can mean for you. He also breaks down the difference between chaos and crisis, and how to create opportunity and innovation out of chaos. Heard of Path Dependency? Well, Jeremy breaks down what he calls the traps of Path Dependency so that you can see the great ideas already in your grasp and not repeat the same mistakes that undercut giants like Kodak. A company’s great culture can be the seed of its own destruction. If you’re interested in hearing more, Jeremy’s got plenty to share!
WHAT I LOVE MOST… I really enjoyed reimagining, along with Jeremy, what the future could look like, and I hope you do too!
Running time: 28:36
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YouTube
Jeremy's Book:
Create the Future
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am grateful to revisit my conversation with Chris Schembra on the show. Chris is the bestselling author of "Gratitude and Pasta: The Secret Sauce for Human Connection", chronicling his adventures as one of the most sought-after dinner hosts in the World. Forbes has just ranked his book as the #2 book of 2020 to create Human Connection and USA Today calls him the "Gratitude Guru.” He is the Founder + Chief Question Asker of 7:47, an advisory firm that helps companies give the GIFT of community and belonging to their VIP clients and partners. Having used their signature pasta sauce to spark over 400,000 relationships around the dinner table, their core hypothesis is that giving gratitude to others is the key to fulfillment, and ultimately good for business. At the time of recording, 7:47 is leading a year-long study on how gratitude and empathy affect entrepreneurship and the values their companies stand for. Their research revolves around a singular question, “If you could give credit or thanks to one person in your life, that you don’t give enough credit or thanks to, who would that be?”
I am beyond delighted to air this RELOAD episode of Chris Schembra on the What’s Next! Podcast for a timeless and moving conversation you’ll keep coming back to again and again.
THIS EPISODE IS PERFECT FOR… people who need and/or want connection, people who want to do better and succeed more, and people who love pasta.
TODAY’S MAIN MESSAGE… Chris shares his journey through success and plenty, as well as loneliness and rebuilding, and through it all, what gratitude, connection, and pasta have meant to him and to the people around him. He shares the value of connection from catharsis and physical health, to the strengthening of both personal and business connections that directly affect how successful, fulfilled, and prosperous you ultimately are. He also discusses the importance of connection in our current, COVID-19-locked-down reality, how to do it better and drive innovation and creativity, and how his dinners are going virtual!
WHAT I LOVE MOST… When in doubt, show gratitude!
Running time: 34:06
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Chris' Website (747)
YouTube
Gratitude and Pasta
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Scheduling between the time zones, I found the time to sit down with Brian A. Wong this week to share his experience working for Alibaba, the powerhouse Chinese e-commerce giant. His insight draws on both his American education and industry experience working for billionaire business investor Jack Ma as one of the early employees at Alibaba, which he documents the experience in his newest book “The Tao of Alibaba: Inside the Chinese Digital Giant that Is Changing the World” released in November 2022.
Brian A. Wong is a Chinese American entrepreneur and investor. He was the first American and only the 52nd employee to join Alibaba Group, where he contributed to the company’s early globalization efforts and served as Jack Ma’s special assistant for international affairs. During his 16-year tenure, Wong established the Alibaba Global Initiatives (AGI) division and was the founder and executive director of the Alibaba Global Leadership Academy. Wong remains an adviser to the AGI team and regularly teaches courses on China’s digital economy and the Tao of Alibaba management principles. Wong founded RADII, a digital media platform dedicated to bridging understanding between East and West.
Wong earned his bachelor’s degree from Swarthmore College, a master’s certificate from the Johns Hopkins University (SAIS)–Nanjing University Center for US and China Studies, and an MBA from the University of Pennsylvania’s Wharton School. He was selected as a Young Global Leader by the World Economic Forum in 2015, is a China Fellow with the Aspen Institute and a member of the Aspen Global Leadership Network, and is a member of the Committee of 100. He is based in Shanghai, China.
THIS EPISODE IS PERFECT FOR… people who are looking to redefine their leadership style and explore the pathway of balance and harmony in management principles, workplace habits, and business perspectives.
TODAY’S MAIN MESSAGE… There's a dual philosophy that guides the business operations of Alibaba – Eastern principles of Chinese Daoist philosophy combined with Western American management systems lay at the foundation of the success story. In Brian’s view, it’s about finding balance between the need to change while remaining firm and consistent in your brand identity. Finding the synergy between market, societal, and universal forces will ultimately guide your business on a path to victory.
WHAT I LOVE MOST… Brian went on a journey to find his own North Star, and while expanding his “comfort zone” after seeking advice from his mentor, he reaffirmed his life mission to enable marginalized groups and communities.
Running time: 32:52
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Website
Brian's Book:
The Tao of Alibaba
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to revisit our conversation with the incomparable Chester Elton. Chester is a Coach, Keynote Speaker, Organizational Culture, Employee Engagement, and Teamwork Expert, and the #1 Bestselling Business Author! Along with writing partner Adrian Gostick, he is a Bestselling Author of multiple Business and Leadership titles like The Carrot Principle, The Best Team Wins, and The Orange Revolution. His latest title, co-authored by writing partner Adrian Gostick, is Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results.
THIS EPISODE IS PERFECT FOR… extroverts, introverts, sales, leaders, and individuals who wish to hone their extraordinary business savvy.
TODAY’S MAIN MESSAGE… When it comes to now, Chester digs deep on building momentum, building community, and nurturing relationships remotely, and what that might look like going forward. We are all having to learn quickly and are often leading from a place of uncertainty. Chester is here to help us lead from a place of gratitude. He’s do just that addressing how we can adjust, better communicate, and really lead with gratitude!
WHAT I LOVE MOST… Chester’s has a few big asks: be more grateful, be more kind, be more patient.
Running time: 30:59
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Leading with Gratitude Book
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As luck would have it, I had the immense pleasure of speaking with Annie Duke this week about not just poker, but mainly about the concepts in her new book on quitting. In this case, it's not the quiet kind, her brand of walking away is actually making the next best move, one that moves you in the right direction for where you need to be.
Annie Duke is an author, corporate speaker, and consultant in the decision-making space, as well as Special Partner focused on Decision Science at First Round Capital Partners, a seed stage venture fund. Annie’s latest book, "Quit: The Power of Knowing When to Walk Away" was released October 4, 2022 from Portfolio, a Penguin Random House imprint. Her previous book, Thinking in Bets, is a national bestseller. As a former professional poker player, she has won more than $4 million in tournament poker. During her career, Annie won a World Series of Poker bracelet and is the only woman to have won the World Series of Poker Tournament of Champions and the NBC National Poker Heads-Up Championship. She retired from the game in 2012. Prior to becoming a professional poker player, Annie was awarded a National Science Foundation Fellowship to study Cognitive Psychology at the University of Pennsylvania.
Annie is the co-founder of The Alliance for Decision Education, a non-profit whose mission is to improve lives by empowering students through decision skills education. She is also a member of the National Board of After-School All-Stars and the Board of Directors of the Franklin Institute. She is serves on the board of the Renew Democracy Initiative.
THIS EPISODE IS PERFECT FOR… people who are facing make-or-break business decisions or life-altering life choices – quitting might just be your best option.
TODAY’S MAIN MESSAGE… There's such a negative stigma about quitting in our societal viewpoint, but Annie says that this cultural perspective does not serve your best interest. Sometimes quitting is the best option because we are holding ourselves back from pursuing opportunities that would be a better fit for our goals. Yes, it is good to keep your commitments, but you also have to ask yourself if it is really worth it in the end.
WHAT I LOVE MOST… Annie knows how to make tough decisions, how to use quitting to her advantage, and ultimately when to cleverly employ her exit strategy to save herself the time, energy, and money in the long run and you can too.
Running time: 25:04
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Nonprofit
Annie's Book:
Quit: The Power of Knowing When to Walk Away
Welcome to the What's Next! podcast with Tiffani Bova.
In this week’s RELOAD episode, we look back to our conversation with Adam Kingl on the future generation of young leaders. Adam is an author and keynote speaker who educates future leaders on culture, purpose, team dynamics, the future of work, creativity, strategic innovation, management innovation, and the generational paradigms of work and leadership. He is Adjunct Faculty at Ashridge – Hult International Business School. He was the Regional Managing Director, Europe, for Duke Corporate Education and the Executive Director of Thought Leadership and Learning Solutions for London Business School. Adam’s new book, Next Generation Leadership, came out February 2020. I am delighted to have Adam Kingl on the What’s Next! Podcast for this RELOAD episode.
THIS EPISODE IS PERFECT FOR… managers, leaders, CEOs, Start-ups, entrepreneurs and anyone recruiting and/or managing young professionals!
TODAY’S MAIN MESSAGE… Adam helps us understand how best to navigate five generations of workers in the workforce for the first time in history, especially the GenY workforce. How you recruit, manage, enable, and retain new generations of workers is critical to the success of your organization. Without happy employees, you won’t have happy customers. Adam helps us navigate this most critical frontier.
WHAT I LOVE MOST… Hearing what Gen Y thinks, thinking about how we invest in talent moving forward, and even how we handle losing and rehiring talent in the future!
Running time: 33:27
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Adam’s Book:
Next Generation Leadership
Welcome to the What's Next! podcast with Tiffani Bova.
In this week’s RELOAD episode, we look back to our conversation with Adam Kingl on the future generation of young leaders. Adam is an author and keynote speaker who educates future leaders on culture, purpose, team dynamics, the future of work, creativity, strategic innovation, management innovation, and the generational paradigms of work and leadership. He is Adjunct Faculty at Ashridge – Hult International Business School. He was the Regional Managing Director, Europe, for Duke Corporate Education and the Executive Director of Thought Leadership and Learning Solutions for London Business School. Adam’s new book, Next Generation Leadership, came out February 2020. I am delighted to have Adam Kingl on the What’s Next! Podcast for this RELOAD episode.
THIS EPISODE IS PERFECT FOR… managers, leaders, CEOs, Start-ups, entrepreneurs and anyone recruiting and/or managing young professionals!
TODAY’S MAIN MESSAGE… Adam helps us understand how best to navigate five generations of workers in the workforce for the first time in history, especially the GenY workforce. How you recruit, manage, enable, and retain new generations of workers is critical to the success of your organization. Without happy employees, you won’t have happy customers. Adam helps us navigate this most critical frontier.
WHAT I LOVE MOST… Hearing what Gen Y thinks, thinking about how we invest in talent moving forward, and even how we handle losing and rehiring talent in the future!
Running time: 33:27
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Website
Adam’s Book:
Next Generation Leadership
Welcome to the What's Next! podcast with Tiffani Bova.
This week we take a deep look at startup culture, the challenges involved in the initial years, and how to build a business legacy that will last. To guide us through the process, startup founder and adventure enthusiast Mike Evans shares his startup journey with Grubhub, detailing the grueling process of building that business empire and offering insights and self-reflection on the journey every step of the way.
Mike Evans founded GrubHub in his spare bedroom and grew it into the multi-billion-dollar online food delivery colossus that is a household name. Since leaving GrubHub, he founded Fixer.com, an on-demand handyperson service focused on social impact. He lives in Chicago with his wife, daughter, dog, and bike.
THIS EPISODE IS PERFECT FOR… people who are hungry and tired and ready to find an alternative to the standard way of doing things – this applies to both startups and only food delivery!
TODAY’S MAIN MESSAGE… the pathway to startup success is challenging, but achievable, if you put in the work required (long work hours), build a customer base, and can secure financing dollars. But at the heart of the journey, you have to identify how your business helps people. If you can figure that out, and refine the process over time, then you’ll very likely have success.
WHAT I LOVE MOST… Mike had a single goal in mind at the start – to quickly pay off his student loans – but the business outgrew his dream and he had to rethink his vision of the future. After facing a series of demanding personal issues, ultimately, he realized that he gets to choose his own personal definition of success and work towards his own vision, not anyone else’s not ever again.
Running time: 32:25
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Mike’s Book:
Hangry: A Startup Journey
Welcome to the What's Next! podcast with Tiffani Bova.
This week we take a deep look at startup culture, the challenges involved in the initial years, and how to build a business legacy that will last. To guide us through the process, startup founder and adventure enthusiast Mike Evans shares his startup journey with Grubhub, detailing the grueling process of building that business empire and offering insights and self-reflection on the journey every step of the way.
Mike Evans founded GrubHub in his spare bedroom and grew it into the multi-billion-dollar online food delivery colossus that is a household name. Since leaving GrubHub, he founded Fixer.com, an on-demand handyperson service focused on social impact. He lives in Chicago with his wife, daughter, dog, and bike.
THIS EPISODE IS PERFECT FOR… people who are hungry and tired and ready to find an alternative to the standard way of doing things – this applies to both startups and only food delivery!
TODAY’S MAIN MESSAGE… the pathway to startup success is challenging, but achievable, if you put in the work required (long work hours), build a customer base, and can secure financing dollars. But at the heart of the journey, you have to identify how your business helps people. If you can figure that out, and refine the process over time, then you’ll very likely have success.
WHAT I LOVE MOST… Mike had a single goal in mind at the start – to quickly pay off his student loans – but the business outgrew his dream and he had to rethink his vision of the future. After facing a series of demanding personal issues, ultimately, he realized that he gets to choose his own personal definition of success and work towards his own vision, not anyone else’s not ever again.
Running time: 32:25
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Website
Mike’s Book:
Hangry: A Startup Journey
Welcome to the What's Next! podcast with Tiffani Bova.
This week we revisit our great conversation with Maria Konnikova. Maria graduated from Harvard, earned her Ph.D. in psychology from Columbia. She’s written two New York Times bestsellers: The Confidence Game and Mastermind: How to Think Like Sherlock Holmes, along with her most recent release of The Biggest Bluff, a New York Times bestseller, one of the Times’ 100 Notable Books of 2020, and a finalist for the Telegraph Best Sports Writing Awards for 2021. While she had zero poker experience before her first trip to Las Vegas in the fall of 2016, she has now won multiple tournaments, including the PCA National Championship, and finished second at an Asian Pacific Tour, Macau event.
THIS EPISODE IS PERFECT FOR… those looking to be confident when facing change.
TODAY’S MAIN MESSAGE… You might think that it’s all about luck when it comes to being successful in life, but Maria differs. The old adage that luck is opportunity and preparedness meeting sounds great in theory but is only applied to positive aspects of people’s lives. But luck just happens. It’s not personal. It’s not about a linear career path that led you to a moment of success. In fact, successful people often come from the outside. They have a true advantage because their mind is more flexible; they are not hemmed in by convention to behave in a certain way. They are free from preconceptions.
WHAT I LOVE MOST… the marriage of psychology, game theory and poker that uncovers insights to be a better leader and change agent. Being an outsider may come with challenges, but having a fresh perspective on the established set of wisdom may be the key to unlocking the unmet potential in yourself and your company.
Get uncomfortable - seriously, it makes you (and your business) better.
Running time: 40:58
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Find Maria on social:
Website
Maria’s Book:
The Biggest Bluff
Welcome to the What's Next! podcast with Tiffani Bova.
This week we revisit our great conversation with Maria Konnikova. Maria graduated from Harvard, earned her Ph.D. in psychology from Columbia. She’s written two New York Times bestsellers: The Confidence Game and Mastermind: How to Think Like Sherlock Holmes, along with her most recent release of The Biggest Bluff, a New York Times bestseller, one of the Times’ 100 Notable Books of 2020, and a finalist for the Telegraph Best Sports Writing Awards for 2021. While she had zero poker experience before her first trip to Las Vegas in the fall of 2016, she has now won multiple tournaments, including the PCA National Championship, and finished second at an Asian Pacific Tour, Macau event.
THIS EPISODE IS PERFECT FOR… those looking to be confident when facing change.
TODAY’S MAIN MESSAGE… You might think that it’s all about luck when it comes to being successful in life, but Maria differs. The old adage that luck is opportunity and preparedness meeting sounds great in theory but is only applied to positive aspects of people’s lives. But luck just happens. It’s not personal. It’s not about a linear career path that led you to a moment of success. In fact, successful people often come from the outside. They have a true advantage because their mind is more flexible; they are not hemmed in by convention to behave in a certain way. They are free from preconceptions.
WHAT I LOVE MOST… the marriage of psychology, game theory and poker that uncovers insights to be a better leader and change agent. Being an outsider may come with challenges, but having a fresh perspective on the established set of wisdom may be the key to unlocking the unmet potential in yourself and your company.
Get uncomfortable - seriously, it makes you (and your business) better.
Running time: 40:58
Subscribe on iTunes
Find Tiffani on social:
Find Maria on social:
Website
Maria’s Book:
The Biggest Bluff
Welcome to the What's Next! podcast with Tiffani Bova.
Amidst the new digital culture of remote working and Zoom meeting, employees have reported that the workplace feels more distant and less connected – and business leaders agree. Ultimately, the general consensus amongst leaders is that our #1 need is human connection. To show us how to find that connection, executive coach and leadership expert Dr. Michelle K. Johnston helps us spot the business and leadership need for authenticity, empathy, and connection in the new working world.
Dr. Michelle K Johnston is a management professor, executive coach, and leadership expert helping leaders to get the results they need through meaningfully connecting with their people. She is an award-winning professor studying leadership and business communication, and her research has shown a clear link between a team’s effective communication and its positive financial performance. Connection drives results!
Michelle is a celebrated keynote speaker presenting at conferences and events nationwide. She received her Ph.D. in Communication from Louisiana State University and she was named to the prestigious 100 Coachs group, which consists of the top executive coaches around the world. Michelle serves as the Gaston Chair of Business at Loyola University New Orleans where she teaches in the graduate and undergraduate programs in the College of Business. “The Seismic Shift in Leadership” is her first book, and an Amazon bestseller.
THIS EPISODE IS PERFECT FOR… leaders who want to heighten their financial performance by creating more meaningful connections.
TODAY’S MAIN MESSAGE… there is a consensus among leaders that connection is an important component of workplace success, but they don’t necessarily know how to implement practices that would support connectivity. Working first on authenticity, compassion, and alignment to support business strategies and your people.
WHAT I LOVE MOST… Dr. Johnston believes that collaboration and compassion go a long way in finding your authentic voice and creating meaningful connections, which helps align yourself with your team and your company.
Running time: 33:36
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YouTube
Dr. Johnston’s Book:
The Seismic Shift in Leadership
Welcome to the What's Next! podcast with Tiffani Bova.
For this week's Reload Episode, we revisit our conversation with leadership expert Daniel Marcos. Daniel is a Co-Founder and the CEO of Gazelles Growth Institute, an online executive education company for C-level executives at fast-growing firms. Daniel is also the Co-Founder of Inflection (Gazelles Mexico division), a keynote speaker and CEO-Coach. Across all these efforts, his goal is to help 1 million entrepreneurs scale their companies faster and with “less drama.” Daniel is also an ambassador for Singularity University in Austin, TX and he co-authored the book Start-Up to Scale-Up. Daniel brings a wealth of knowledge to the table on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… entrepreneurs interested in starting a company and small and mid-size businesses looking to grow and scale successfully.
TODAY’S MAIN MESSAGE… Growth is not easy. It does not come without sacrifice. So, most important when it comes to growth, is reaching the decision to grow, and reaching it after careful consideration. More companies have died from excessive opportunities than the lack thereof, so it behooves leaders and organizations to set their objectives thoughtfully, be disciplined, and scale their mindset adequately. Daniel breaks down the 4 main stages of growth, and the biggest challenges to be found in each.
WHAT I LOVE MOST… speaking with anyone who is maniacally focused on growth and can get us thinking critically and intentionally about growth, scaling, and continued success.
Running time: 34:31
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Growth Institute Website:
Growth Institute
Daniel’s Book:
Start-Up to Scale-Up
Welcome to the What's Next! podcast with Tiffani Bova.
This week we take a deep look at different factors that profoundly shape how we see the world – place, race, gender, religious beliefs, and politics – and seek ways to unify over our shared humanity despite our many diverse viewpoints. To guide us through the process, social scientist David Livermore reveals how to use cultural intelligence, a scientific model for working with people from different cultures, to bridge our differences closer to home and authentically connect with those around us.
David Livermore is a social scientist and thought leader devoted to the topics of cultural intelligence and global leadership. He’s a founder of the Cultural Intelligence Center in East Lansing, Michigan, and a research fellow at Nanyang Technological University in Singapore. Livermore spent twenty years in leadership positions with a variety of nonprofit organizations around the world and taught in numerous universities. He is a frequent speaker and adviser to leaders in Fortune 500s companies, nonprofits, and governments and has worked in more than one hundred countries. David has authored several other award-winning books, including The Curious Traveler, The Cultural Intelligence Difference, What Can I Do?, Expand Your Borders, and most recently “Digital, Diverse & Divided: How to Talk to Racists, Compete with Robots, and Overcome Polarization” (Sep 2022).
THIS EPISODE IS PERFECT FOR… people who are seeking ways to come together, navigate difficult conversations, manage necessary relationships, and, most importantly, accept the differences that make us US.
TODAY’S MAIN MESSAGE… there are a number of differences that play into the individual personalities that reside within all of us, however, there is far more that makes us similar to each other rather than different. By applying the four competencies of cultural intelligence – motivation, cognition, meta-cognition, and behavioral flexibility – we are enabled to navigate difficult conversations and relationships across a wide range of situations.
WHAT I LOVE MOST… Ultimately, David wants to address the big picture issues, tackling tribalism, confronting racism, and developing a common vision for the future. He believes that we can achieve this by taking the time to reconnect with our shared humanity and embracing our differences, but also not letting them divide us.
Running time: 25:04
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David’s Book:
Digital, Diverse & Divided
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am excited to revisit our conversation with Justin Bariso. Justin is an author, columnist, speaker, and consultant, and his thoughts on leadership management and emotional intelligence have been featured by Time, Business Insider, CNBC, and Forbes among others. He is the author of “EQ Applied: The Real-World Guide to Emotional Intelligence," which uses fascinating research, modern examples, and personal stories to teach you how to make emotions work for you. Today, Justin focuses on helping others harness the power of emotion for good.
You can read Justin’s work on INC.com, where over a million people a month read his column on emotional intelligence and leadership management. Justin has been recognized by LinkedIn as a top voice in leadership management and workplace culture.
THIS EPISODE IS PERFECT FOR… This episode is a reality check for all of us. It is all about investing in the emotional side of our interpersonal interactions as humans both in the written word, as well as in the spoken word.
TODAY’S MAIN MESSAGE… We spend so much time talking about the academic side of leadership, growth, marketing, and sales. We forget to account for our human emotions in a field that is so inextricably tied to human interaction. No matter how much time we take to think about things and to examine our own communication style, our own emotional style, we’re still limited by our own perspective, by our own experiences and biases.
WHAT I LOVE MOST… It was wonderful to have Justin come on and give us a gentle tap to remind us how important the human aspect of business and interaction is, and of course, tied to that is our rich emotional life.
Running time: 34:47
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Justin’s Writing:
EQ Applied
Welcome to the What's Next! podcast with Tiffani Bova.
This week we investigate the thought process behind customer feedback methods with Andrea Olson, who guides us through the cognitive method for discovering hidden customer needs, converting them quickly into differentiators, and avoiding the pitfalls of traditional research.
Trained as a behavioral scientist, differentiation strategist and customer-centricity expert, Andrea Olson teaches executives the art and science of brand differentiation through understanding customer behavior. She is a 3x book author and an ongoing contributor to multiple major publications including Entrepreneur Magazine, Chief Executive Magazine, and Rotman Business Magazine (University of Toronto). Andrea is also literally a world traveler, having worked in over 12 different countries throughout her early career. She also serves as an instructor for the University of Iowa Venture School, guest lecturer, and Business Coach for the Tippie College of Business Startup Incubator.
THIS EPISODE IS PERFECT FOR… people who want to learn how to ask the right questions to customers and implement that feedback into product innovation and business models.
TODAY’S MAIN MESSAGE… sometimes when it comes to thinking about what customers what, we end up like a dear in headlights. The first step of the process is to start with what you’re trying to understand and frame the problem from that viewpoint. Why are customers currently using your product? Does it address a direct need for the customer? What value does the product bring to the consumer to enhance their life? Putting yourself in the perspective of the day-to-day life of customer is the mentality we need to achieve product success.
WHAT I LOVE MOST… Ultimately, Andrea understands that the fundamental success of customer-centric practice is to understand your audience on a human level. Her insights reveal that customer solutions are not one-sized fit all, and we need to think about the needs of each of the different demographics within our audience to truly innovate the product and the business. We have to stop and really consider how people really behave.
Running time: 30:44
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Company Website
Andrea’s Book:
What to Ask
Welcome to the What's Next! podcast with Tiffani Bova.
On this Reload episode, I am excited to have the innovative Tom Stockham on the show. Tom is a passionate champion of disruptive technologies who began his career as an associate at BCG, immersed in the shift to “big-box” retail. He later served as president of Ticketmaster.com, where he helped lead the transition to online ticketing. Then, as CEO of Ancestry.com, he built one of the Internet’s first online content subscription businesses. Today, as CEO of ExpertVoice, Tom leads the company in pioneering a new influencer-marketing category that’s transforming commerce. He’s devoted to the mission of creating a better buying experience for brands, retailers, and consumers through a large network of authentic influential experts who make trusted recommendations. I am absolutely thrilled to be speaking with Tom Stockham on the What’s Next! Podcast today!
THIS EPISODE IS PERFECT FOR… passionate disrupters, innovators, and those interested in learning more about influencer marketing.
TODAY’S MAIN MESSAGE… Brands should always put trust at the center of their organization and make a concerted effort to build it up over time. Increasingly, the sources brands are and should be using to do this are Influencers. It’s time to shift the balance, and shift resources, from speaking on your own behalf as a brand, to finding trusted figures that can recommend your brand and speak on your behalf in a trusted way. If you are going to do this well, you need to think about who is going to be best to speak on your behalf, how you are going to get them to do so and be more articulate about your brand, and where that influence is going to take hold such that it is beneficial to your brand.
WHAT I LOVE MOST… Talking to an innovator who has been involved with so many major industry transitions. Now he’s driving the conversation around Influencer marketing, and he feels that this is the next great frontier.
Running time: 34:14
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ExpertVoice:
ExpertVoice Website
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town.
He’s worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one!
In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel Company, Horst went on to found The Capella Hotel Group, a luxury hotel company managing some of the most elite properties worldwide. Today, Horst serves on various boards and acts as a consultant across industries.
He is currently completing his seminal book on creating excellence. I am absolutely thrilled to be speaking with Horst Schulze on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone looking to be inspired and motivated to generate excellence and work with purpose!
TODAY’S MAIN MESSAGE… It is imperative to be driven by purpose. When you are focused on your purpose and providing the best service or product, when you are employee first and customer-centric, and when you strive for excellence above all else, the financial reward will follow.
WHAT I LOVE MOST… Horst’s message: excellence wins! I also love his attention to making sure his employees also feel and are driven by purpose.
Running time: 33:50
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Facebook: https://facebook.com/tiffaniBova/
Twitter: https://twitter.com/Tiffani_Bova
LinkedIn: https://linkedin.com/in/tiffanibova
Instagram: https://www.instagram.com/tiffanibova/
Horst’s Book:
Excellence Wins!
Welcome to the What's Next! podcast with Tiffani Bova.
This week we take on the world of cultural innovations with organizational leader and learning strategist Melissa Daimler, who guides us through the continuous act of re-designing, reimagining, and re-connecting our behaviors, processes, and practices that make up culture.
Melissa Daimler is the Chief Learning Officer of Udemy, a leading destination for learning and teaching online. She is helping the company evolve their platform and approach to learning, helping the global workforce also re-design how they think about culture and work. Prior to Udemy, she launched Daimler Partners, a boutique advisory and coaching company that worked with founders and leaders to help them design and scale their culture. Daimler led HR for a fast-growing venture-funded startup. She also created and built Learning & Organizational Development functions for Adobe, Twitter and WeWork. Daimler is a speaker, panelist, and contributor to Harvard Business Review (HBR) and Forbes.
THIS EPISODE IS PERFECT FOR… people who want to improve their own lives by learning and then help others by creating a culture where learning is encouraged and explored.
TODAY’S MAIN MESSAGE… culture is a loaded word that holds a lot of different meanings depending on who you ask. For a while, business had the idea of onsite amenities, wellness programs, company retreats, and other perks, but focusing on these external benefits instead of individual needs wasn’t integrating people into a bigger more meaningful system. Ultimately, culture is what you make of it together with the people around you and a more strategic approach is to create a culture where work gets done and people have the opportunity to learn and grow in their role and beyond.
WHAT I LOVE MOST… Melissa believes culture is an “active process” created together by members of the community you’re engaging with, so whether it’s within the boundaries of the workplace or even the world at large, we must work together with each other to establish the values we hold dear and reinforce those ideals in our day-to-day behaviors and practices.
Running time: 27:44
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Website
Melissa’s Book:
Reculturing
Welcome to the What's Next! podcast with Tiffani Bova.
This week we look back to our special episode of the LinkedIn Live chat with Ryan Serhant! Ryan is a real estate broker, CEO, and the founder of SERHANT., a vertically integrated mega brokerage comprising an in-house film studio, education arm, marketing division, and technology platform. He's also a bestselling author, producer, and star of Bravo's Million Dollar Listing New York and Sell It Like Serhant. I am excited to bring you this episode with Ryan Serhant on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… salespeople–which, according to Ryan, is everyone if you think about it!
TODAY’S MAIN MESSAGE… Ryan shares his journey from starting out as a struggling actor in New York, to building a mega brokerage and multimedia brand. He walks us through the real estate scene in New York amidst the sudden onslaught of the pandemic in March of 2020 and how he wrote his book, Big Money Energy, and started a brand new residential real estate business in New York City in the middle of a lock down. This is a conversation about investing in a downturn, reinventing established businesses, leaning into social media and video platforms to bridge the gap between physically-distanced humans in a meaningful way, and pushing past fear to find success. Make sure that the future you can count on the you today to be a confident visionary who can manifest a clear vision of your ideal future!
WHAT I LOVE MOST… Ryan’s friendly reminder that we can all always use a little more practice and continue to be students of our craft to ensure game time success!
Running time: 34:22
Subscribe on iTunes
Find Tiffani on social:
Find Ryan online:
Website
YouTube
Ryan's Book:
Big Money Energy
Welcome to the What's Next! podcast with Tiffani Bova.
This week we look back to our special episode of the LinkedIn Live chat with Ryan Serhant! Ryan is a real estate broker, CEO, and the founder of SERHANT., a vertically integrated mega brokerage comprising an in-house film studio, education arm, marketing division, and technology platform. He's also a bestselling author, producer, and star of Bravo's Million Dollar Listing New York and Sell It Like Serhant. I am excited to bring you this episode with Ryan Serhant on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… salespeople–which, according to Ryan, is everyone if you think about it!
TODAY’S MAIN MESSAGE… Ryan shares his journey from starting out as a struggling actor in New York, to building a mega brokerage and multimedia brand. He walks us through the real estate scene in New York amidst the sudden onslaught of the pandemic in March of 2020 and how he wrote his book, Big Money Energy, and started a brand new residential real estate business in New York City in the middle of a lock down. This is a conversation about investing in a downturn, reinventing established businesses, leaning into social media and video platforms to bridge the gap between physically-distanced humans in a meaningful way, and pushing past fear to find success. Make sure that the future you can count on the you today to be a confident visionary who can manifest a clear vision of your ideal future!
WHAT I LOVE MOST… Ryan’s friendly reminder that we can all always use a little more practice and continue to be students of our craft to ensure game time success!
Running time: 34:22
Subscribe on iTunes
Find Tiffani on social:
Find Ryan online:
Website
YouTube
Ryan's Book:
Big Money Energy
Welcome to the What's Next! podcast with Tiffani Bova.
This week we rewind back to our early history in the archives and revisit the conversation with leadership and innovation expert Dr. Linda Hill, who navigates us through both the theoretical aspects of inspirational leadership while providing a practical set of instructions for how to put it in practice for your daily life.
Linda Hill is the Wallace Brett Dohm Professor of Business Administration at the Harvard Business School and the chair of the Leadership Initiative. She’s is regarded as one of the top experts on leadership, is the co-author of Collective Genius: The Art and Practice of Leading Innovation and Being the Boss. Dr. Hill is also the co-founder of Paradox Strategies and the co-creator of the Innovation Quotient. She was named by Thinkers50 as one of the top 10 management thinkers in the world in 2013 and received the Thinkers50 Innovation Award in 2015. Her TED Talk, How to Manage Our Collective Creativity, has gotten more than 2 million views.
THIS EPISODE IS PERFECT FOR… leaders and aspiring innovators.
TODAY’S MAIN MESSAGE… There is a misconception about leadership and leading innovation. Leadership is communicating a vision and inspiring others to fulfill that vision. Leading innovation is about creating an environment for people to be willing to go down that innovation path with you. The innovation path is paved with a greater purpose to do the hard, emotional, and intellectual work of innovating.
According to Dr. Hill, here are the 3 things we know about innovation:
- Innovations are not the result of individuals having ‘aha’ moments but are a result of a diverse collaboration of people.
- You cannot plan an innovation; it’s a messy process of discovery riddled with error.
- Innovations are a combination of ideas.
If you want to lead and inspire innovation, you must have a culture where people are willing to get their hands dirty but also feel like they are part of the process.
WHAT I LOVE MOST… This episode is a crash course in how to be a leader and leading change when you are trying to drive innovation. Yes, leading change is different from leading innovation - it’s about creating an environment to let people co-create with you. Simply, let yourself breathe and give yourself and your team time to try things. Finally, I love Dr. Hill’s idea that innovation is a voluntary act…a bottom-up journey and not the other way around.
Running time: 38:34
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TED Talk
Linda’s Book:
Collective Genius
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This week we journey into the unknown with innovation researcher Nathan Furr and entrepreneur Susannah Furr, who navigate us through the fear and stress of uncertainty to find the creative opportunity on the other side.
Nathan Furr is a professor of strategy and innovation at INSEAD in Paris and an expert in the fields of innovation and technology strategy. His bestselling books include The Innovator’s Method and Innovation Capital. Published regularly in Harvard Business Review, MIT Sloan Management Review, Forbes and Inc., he is an Innosight Fellow, has been nominated for the Thinkers50 Innovation Award, and works with leading companies including Google, Microsoft, Citi, ING, and Philips.
Susannah Harmon Furr is an entrepreneur, designer, art historian, and contrarian. Her clothing line was inspired by her research into the intricate embroidery Dutch women painstakingly rendered on their plain uniforms—details often invisible to all but the wearer—and its significance in their daily lives. She has also founded a design services firm. Nathan and Susannah are the parents of four teenagers.
THIS EPISODE IS PERFECT FOR… individuals who want to break away from the stresses of uncertainty to overcome their fears, adopt innovations, imagine the possibilities, set out on new adventures, and ultimately, embrace change.
TODAY’S MAIN MESSAGE… we are hard-wired to love the idea of control, but we have to accept that some things are outside of our control. For those who shy away from willingly bringing uncertainty into their lives, they recommend implementing “balancers” to create a sense of familiarity in your day to day life. The sense of security that comes from having a few routine choices - like standard lunches or outfits - can help keep us relatively stable when uncertainty creeps into our lives (or when we are ready to introduce it ourselves!).
WHAT I LOVE MOST… Nathan and Susannah have a starry-eyed optimism for the future, not because they know that everything is going to work out in the end, but because they know they will be able to handle it when something inevitably goes wrong. So they choose to imagine the best possible outcome for the future, while simultaneously creating a plan to manage their risk tolerance and address the worst case scenario.
Running time: 25:52
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Nathan and Susannah’s Book:
The Upside of Uncertainty
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Our conversation this week takes a deep dive into the world of product innovation, and our guest this week, Jim Euchner, provides us with a technical explanation detailing how to bring a business to the next level. Jim is Honorary Professor at Aston Business School (UK) and Editor in Chief of Research-Technology Management, a peer-reviewed journal for practitioners of innovation, technology and research management. He was previously Vice President of Global Innovation at Goodyear Tire & Rubber Company, where he led the development of new businesses and helped launch five businesses on three continents. Prior to his work at Goodyear, Jim held positions as Vice President of Growth Strategy and Innovation at Pitney Bowes, Inc. and Vice President, Network Systems Advanced Technology at Bell Atlantic (now Verizon).
Jim has worked in the field of intelligent systems for over 25 years. In his consulting practice, he helps companies to implement businesses enabled by emerging technologies, including AI, the Internet of Things (IoT), automation, and predictive analytics. Jim is a member of the Scientific Advisory Council for the Nissan Autonomous Vehicle program and industry co-chair of the Aston Advanced Services Partnership. He is also a co-founder of the MIT Innovation Laboratory, a consortium to nurture innovation in organizations.
THIS EPISODE IS PERFECT FOR… entrepreneurial practitioners seeking the tools and methods to perfect their product ideas and truly innovate their business performance.
TODAY’S MAIN MESSAGE… corporate leaders can sometimes lose sight of the big picture when they become complacent with present-day success. To establish organizational longevity in the marketplace, we must strive to adapt our products and services with strategic innovation for the future.
WHAT I LOVE MOST… much like the popular principle behind improve theater, one of Jim’s standout recommendations in this work is the Yes … And proposition. He breaks down the risks that are inherent to working with innovative practices, and prepares corporate leaders to effectively manage their expectations so they can create an environment where new ideas can thrive alongside the current business model.
Running time: 30:29
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Jim’s Book:
Lean Startup in Large Organizations
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Dr. Ron Adner is The Nathaniel D’1906 and Martha E. Leverone Memorial Professor of Business Administration and Professor of Strategy and Entrepreneurship at the Tuck School of Business at Dartmouth College. Prior to joining Tuck, he was the Akzo-Nobel Fellow of Strategic Management at INSEAD, where he served on the faculty for ten years.
Adner’s work is a rare convergence of rigorous academic research, profound managerial insights, and practical, powerful frameworks. Applied, tested, and validated in some of the world’s leading companies, his ‘Wide Lens’ approach to seeing the bigger strategy picture has been transformative in driving effective innovation in both the corporate and social sectors. He is a keynote speaker, consultant, and advisor to companies around the world. His engagements have transformed strategy at Fortune 500 firms as well as at entrepreneurial startups Dr. Adner is founder of the Strategy Insight Group, whose mission is to help clients eliminate strategy blind spots and build robust go-to-market strategies in complex ecosystems, internal and external. He is an accomplished teacher and a seven-time recipient of the annual, student-determined, Award for Teaching Excellence at both Tuck and INSEAD (2000, 2002, 2003, 2004, 2005, 2011, 2019).
THIS EPISODE IS PERFECT FOR… business leaders looking to better understand the strategy behind the innovation process – we can look to the past for examples on how to create a framework for viewing the future.
TODAY’S MAIN MESSAGE… having the foresight to anticipate the market isn’t just guessing at the future, it is a skill that requires an intimate understanding and deep knowledge of present trends with the customer base you serve, the product or service you provide, and your ability to stay ahead of any competitors.
WHAT I LOVE MOST… Ron breaks down industry’s greatest examples of companies that did everything right, yet still failed to stay relevant in our complex and ever-changing world. By analyzing historical examples, he illustrates how reacting only to present variables can be neglectful, and having the foresight to anticipate future trends could safeguard against shifts in the market.
Running time: 31:08
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Ron’s Book:
Winning the Right Game
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Dr. Marshall Goldsmith is a member of the Thinkers 50 Hall of Fame. He is the only two-time Thinkers 50 #1 Leadership Thinker in the World. He has been ranked as the World’s #1 Executive Coach and Top Ten Business Thinker for eight years. Marshall was chosen as the inaugural winner of the Lifetime Award for Leadership by the Harvard Institute of Coaching.
Goldsmith, a New York Times #1 bestselling author, has written or edited 43 books which have sold over 2.5 million copies, been translated into 32 languages, and become listed bestsellers in 12 countries. Amazon recently recognized the ‘100 Best Leadership & Success Books Ever Written’ - and included Marshall’s Triggers and What Got You Here Won’t Get You There. H is the only living author with two books on the list. His other bestsellers include: MOJO, Succession: Are You Ready?, The Leader of the Future and How Women Rise (with lead author, Sally Helgesen).
THIS EPISODE IS PERFECT FOR… anyone who has felt a sense of regret stemming from the series of choices that make up our lives - this episode is meant to inspire us to seek meaning, get unstuck, and finally muster the strength within to make that change.
TODAY’S MAIN MESSAGE… it takes a long time to identify what isn’t working in our lives, and even longer to realize that it doesn’t have to be that way. We must to be honest with ourselves about what gives us joy in life so we can create an environment where we can thrive. Ultimately, what matters most is that you have some sense of purpose for why you’re living, that you’re achieving something that seems important to you, and that you enjoy the process of doing it all in your day-to-day life.
WHAT I LOVE MOST… Marshall emphasizes that here is no magic moment when everything in life is going to be great. The uncertainty of life’s ups and downs are about the only thing we can count on, so instead focus on the one thing you can control – your outlook on life.
Running time: 31:58
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Marshall’s Book:
The Earned Life
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Striking a balance between informational science and emotional perspectives, Liz Fosslien is equal parts illustrator and writer, telling the story of how we all have big feelings and that’s what makes us human. We welcome Liz back to the show to share details about her new book co-written with Mollie West Duffy titled “Big Feelings: How to Be Okay When Things Are Not Okay.” The book highlights seven difficult emotions and enables readers to learn how to thrive in difficult situations and emerge a better person on the other side of it.
Liz Fosslien is the head of content and communications at Humu, a company that makes it easy for teams to improve, every single week. She has designed and led sessions related to emotions at work for audiences including TED, LinkedIn, Google, Viacom, and Spotify. Liz’s writing and illustrations have been featured by The Economist, Freakonomics, and NPR. Liz is co-author and illustrator of the bestselling books, “Big Feelings: How to Be Okay When Things Are Not Okay” and “No Hard Feelings: The Secret Power of Embracing Emotions at Work.” Follow Liz on LinkedIn or Instagram.
THIS EPISODE IS PERFECT FOR… workplace managers and leaders who want to create better environments where their employees can talk about the big feelings and reach a deeper sense of meaning.
TODAY’S MAIN MESSAGE… Humans are emotional creatures, and it’s both inevitable and unavoidable that we will be experiencing our emotions at work. It is important to check in with both yourself and others to better understand our oversized feelings that aren’t easy to predict or control. We must seriously and thoughtfully address these uncomfortable moments to help ourselves and our colleagues feel seen and heard and, ultimately, human.
WHAT I LOVE MOST… Liz Fosslien reminds us that amidst a global pandemic, multiple years in quarantine, and a transformed workplace experience, having big feelings of uncertainty, burnout, and regret are totally normal. We can’t stop ourselves from experiencing these emotions, but we can learn how to make peace with them to achieve a deeper sense of meaning.
Running time: 30:12
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Liz’s Book:
Big Feelings
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Patiently waiting for the heart of the conversation, our guests John Baird and Edward Sullivan help businesses create safe conditions for workers to feel seen and heard by their managers. Their book “Leading with Heart: 5 Conversations That Unlock Creativity, Purpose, and Results” highlights five key values they have identified to embrace an empathetic and authentic workplace culture.
John Baird has been considered one of the premier executive coaches in Silicon Valley for over 25 years. He built his career coaching in the C-Suite at companies ranging from Apple and Nike to start-ups like DoorDash and MasterClass. He earned a PhD in Organizational Leadership from Purdue University. He is currently Founder & Chairman of the renowned executive coaching consultancy Velocity.
Edward Sullivan has been coaching and advising start-up founders, Fortune 10 executives, and heads of state for over 15 years. His clients include executives from Google, Salesforce, Slack, and dozens of other fast-growth companies. He holds an MBA from Wharton and an MPA from the Harvard Kennedy School. Edward is CEO & President of the renowned executive coaching consultancy Velocity.
THIS EPISODE IS PERFECT FOR… leaders who want to connect with their employees on the deepest human level, ultimately unlocking creativity, purpose, and results.
TODAY’S MAIN MESSAGE… In order to build long-term sustainable profit, you need to find purpose as a company. When workplace leaders can create safe workplace environments, workers can be their authentic selves and grow to be more effective and skillful individuals. The bottom line is that if you can take care of your team members, you can turn the tide on the Great Resignation and have loyal team members for years to come.
WHAT I LOVE MOST… Both John and Edward are focused on the human side of business, which ultimately translates to financial gain when workers feel empowered by the company culture and actively look out for each other’s emotional wellbeing.
Running time: 33:12
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LinkedIn
Find Edward on social:
Website
Twitter
LinkedIn
John & Edward’s Book:
Leading with Heart
Welcome to the What's Next! podcast with Tiffani Bova.
Given both of their superb networking skills, it’s a wonder Tiffani hadn’t met Keith Ferrazzi sooner for a collaboration project! On this week’s episode, we highlight Keith who is an American entrepreneur and recognized global thought leader in the relational and collaborative sciences. As Chairman of Ferrazzi Greenlight and its Research Institute, he works to identify behaviors that block global organizations from reaching their goals and to transform them by coaching new behaviors that increase growth and shareholder value. Keith has introduced a new transformational operating system he calls co-elevation that leads to exponential change and value. Formerly he was the CMO of Deloitte and Starwood Hotels.
He is a #1 New York Times best-selling author of Who’s Got Your Back and Never Eat Alone and his newest book Leading Without Authority, as well as a frequent contributor to Harvard Business Review, WSJ, Fast Company, Forbes, Inc, Fortune and other publications. Keith’s 20 year history of transforming C-Suite executive teams has made him an agent of transformation and among the world’s greatest and most sought after coaches.
THIS EPISODE IS PERFECT FOR… workplace executives and leaders that want to learn how to remain competitive and impactful in a post-pandemic world.
TODAY’S MAIN MESSAGE… As the world of work transformed over the most recent years, many workplaces struggled to adapt to work-from-home practices. But the reality is that we’ve been inching towards remote work as the “new-normal” which has been present for decades. If companies want to find success in a hybrid environment, they must go all-in on digital and embrace the human connection when workers do show up to the office.
WHAT I LOVE MOST… Networking isn’t about the glamour and the spotlight of social prowess – it’s about making the time to build an authentic emotional connection and then co-creating a workplace experience together.
Running time: 27:18
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Official Website
Keith’s Book:
Competing in the New World of Work
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Elaine Bennett had a baptism by fire as a speechwriter. Less than two years after she signed on to write for the CEO of Salomon Brothers, scandal forced the executive to resign. In stepped investor Warren Buffett for whom she had always wanted to work with since she admires him as the best writer in the business world. Since working with Mr. Buffett, she continued to advise the CEOs of Fortune 100 companies, professional services firms, and leading nonprofits on their communications strategies.
Passionate about Diversity, Equity, and Inclusion, Elaine has been writing on the subject since it was just called “diversity,” winning a Cicero Award for the best-written speech on Diversity. She devotes a portion of her time to working pro bono with a New York City–based nonprofit that’s determined to transform itself into a role model of antiracism. She also designates a “Nonprofit of the Quarter" to receive a portion of Bennett Ink's net proceeds because giving back is important to her and she hopes to you, too.
THIS EPISODE IS PERFECT FOR… individuals who want to stand up confidently on stage and mesmerize their audience with a story or folks who just want to spice up their everyday one-on-one conversations.
TODAY’S MAIN MESSAGE… Storytelling is a skill, meaning that it requires rehearsal, scripts, practice, and research to create something truly unique and meaningful. But there is also something valuable about being in the moment, with casual banter and candid conversation. A balance exists between the scripted and the spontaneous, where you understand yourself and the subject matter enough to craft a story that will surely captivate the crowd.
WHAT I LOVE MOST… Storytelling is about cultivating human connections, emphasizing shared humanity to make an audience identify with you personally before you ever even start talking about the bigger picture business idea.
Running time: 34:07
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Official Website
Elaine’s Personal Writings:
Creative Nonfiction, Just Because
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This week I am so thrilled to be able to chat with Tasha Eurich. Tasha is an organizational psychologist, researcher, and New York Times best-selling author. Over her 15-plus-year career, Tasha has built a reputation as a fresh, modern voice in the business world by pairing her scientific grounding in human behavior with a pragmatic approach to professional development. She’s helped thousands of leaders—from public company CEOs to early-stage entrepreneurs—improve their self-awareness and success. Her TEDxMileHigh talks have been viewed more than three million times and in 2019, Thinkers50 named her one of the top 30 emerging management thinkers in the world. She was also chosen from more than 16,000 candidates as one of Marshall Goldsmith’s “100 Coaches” to advance the practice of leadership. Her first book, Bankable Leadership, debuted at #8 on The New York Times bestseller list and her latest book, Insight, was named a Best Book of 2017 by Strategy+Business and nominated for Best Book of the Year by 800CEOREAD. I am beyond thrilled to be speaking with Tasha Eurich on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… aspiring and current leaders, as well as anyone interacting with other humans in the 21st century who want to become more self aware.
TODAY’S MAIN MESSAGE… As the foundational skill for our success and happiness in both our professional and personal lives, it behooves us to become self-aware both internally and externally, and Tasha breaks it down.
WHAT I LOVE MOST… I have always thought that the conversation around self-awareness, how we lead and how we think we lead, and how we communicate and think we communicate is fascinating and so beneficial. This podcast will open your eyes to the reality of your own self-awareness and how others might perceive you.
Running time: 34:11
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Tasha’s Website:
tashaeurich.com
Tasha’s Books:
Insight
Bankable Leadership: Happy People, Bottom-Line Results, and the Power to Deliver Both
The Insight Quiz:
The Insight Quiz
Welcome to the What's Next! podcast with Tiffani Bova.
This week we sat down and listened to Scott Miller, who serves as the executive vice president of thought leadership at FranklinCovey. He is the host of the FranklinCovey-sponsored On Leadership With Scott Miller, a weekly leadership webcast, podcast, and newsletter that features interviews with renowned business titans, authors, and thought leaders and is distributed to more than five million business leaders worldwide. He is also the host of the weekly radio program Great Life, Great Career With Scott Miller on iHeartRadio’s KNRS 105.9. Additionally, Miller authors a weekly leadership column for Inc. magazine.
Entering his twenty-third year with FranklinCovey, Miller leads the strategy, development, and publication of FranklinCovey’s bestselling books and thought leadership, which provide the framework for the company’s world-renowned content and solutions. He is the author of FranklinCovey’s Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow (Mango Media). He is also co-authoring Everyone Deserves A Great Manager: The 6 Critical Practices for Leading a Team, scheduled to be released in October 2019 (Simon & Schuster).
THIS EPISODE IS PERFECT FOR… managers who are looking to invest in their leadership potential and understand how to bring out the genius within their team members.
TODAY’S MAIN MESSAGE… Being a leader requires making an investment in yourself to learn a different skillset to succeed as a team versus the skillset needed to succeed as an individual. The leader’s mindset is about achieving results with and through others, to build those relationships with your people, and help them grow in the ways they need in order for them to succeed.
WHAT I LOVE MOST… You can’t maximize your efficiency with people and still be effective. You need to slow down and take your time to check in and make sure someone is personally doing okay when you are asking so much of them professionally.
Running time: 30:03
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Scott’s Book:
Master Mentors: 30 Transformative Insights from Our Greatest Minds
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to bring you a What’s Next! Bonus Episode with a real estate powerhouse, Tracy Tutor of Million Dollar Listing Los Angeles! For this special episode, I'm sharing my recent LinkedIn Live chat with Tracy, author of the new book: Fear Is Just a Four Letter Word. It was a fantastic conversation and one I just knew my What’s Next! Listeners would enjoy!
With almost 20 years of experience, Tracy Tutor is one of the top agents at Douglas Elliman Beverly Hills and is an integral part of their Sports & Entertainment division. Tracy’s undeniable confidence has propelled her into rooms with some of the most powerful people in LA, representing some of the most noteworthy brands in real estate, and iconic architects such as Frank Gehry, John Lautner, and Pierre Koenig. She has consulted for the luxury five-star hotel and resort, Amangiri in Canyon Point, Utah on the sales of over $400 million dollars in branded real estate.
Tracy is also a representative of one of the most exciting new developments to come to Los Angeles, the West Hollywood EDITION Hotel and Residences, designed by British architect John Pawson and created by visionary hotelier Ian Schrager. Most recently, she has been chosen to be The US Ambassador for the Royal Atlantis Resort and Residences in Dubai, a breathtaking structure designed by award-winning architects Kohn Pederson Fox, and is also an Ambassador for Costa Palmas, on the East Cape of Los Cabos, where the Amanvari and Four Seasons have a robust villa offering luxury beachfront living at its finest.
THIS EPISODE IS PERFECT FOR… anyone interested in luxury real estate, anyone who watches Million Dollar Listing LA, women interested in hearing from a confident businesswoman on the frontlines, and ANYONE who wants to OWN THE ROOM!
TODAY’S MAIN MESSAGE… Tracy shares her journey to real estate, talks the nitty-gritty of sales and not letting anyone shake your confidence, and following your passion–even through an unprecedented quarantine! She also shares the growing role of technology in real estate and how to navigate expectations for something that is likely to be the single largest investment anyone can and will make. Tracy breaks it down for the What’s Next audience and expands on the conversation–with a healthy dose of her signature wit!
WHAT I LOVE MOST… Tracy’s candor and her eagerness to share her journey in embracing her own power and confidence so that others can do the same!
Running Time: 37:56
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Tracy's Book:
Fear Is Just a Four Letter Word
Welcome to the What's Next! podcast with Tiffani Bova.
We were lucky to find the awesome human Nataly Kogan and invite her on the What’s Next! Podcast to discuss emotional fitness and how to find inner happiness. She is the author of multiple books, most recently The Awesome Human Project: Break Free from Daily Burnout, Struggle Less, and Thrive More in Work and Life which helps people learn how to rest and feel more joy.
A leading expert on emotional fitness, Nataly Kogan is an entrepreneur, best-selling author, and keynote speaker on a mission to help millions of people struggle less and thrive more in work and life.
Nataly immigrated to the US as a refugee from the former Soviet Union when she was 13 years old. Starting her American life in the projects and on welfare, she went on to reach the highest levels of corporate and startup success. But after years of chasing a non-existent state of nirvana she suffered a debilitating burnout that led her to find a new way to live and work.
Today, she helps Awesome Humans live and work with more connection, joy, and meaning by sharing her science-backed skills and practices.
THIS EPISODE IS PERFECT FOR… all levels of workers that are suffering from unprecedented levels of burnout and are seeking a means to break free from the cycle.
TODAY’S MAIN MESSAGE… The best way to learn how to care about others is to first learn how to care for yourself. But sometimes our brain is hardwired for uncertainty, so we must become the editor of our own thoughts and have the mindset for self-compassion. That means learning to take a break for a restorative rest so we can focus on what’s truly meaningful to us.
WHAT I LOVE MOST… Nataly’s core belief is that we are all awesome humans who have goals and purpose and meaning in their lives. But also, some days we don’t have that awesomeness and we are just human – that’s okay too.
Running time: 31:02
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Official Website
Nataly’s Book:
The Awesome Human Project: Break Free from Daily Burnout, Struggle Less, and Thrive More in Work and Life
Welcome to the What's Next! podcast with Tiffani Bova.
Leadership consultant and executive coach, Steven Van Cohen, MSOD, connected with the What’s Next! Podcast to discuss his thoughts on workplace loneliness. Along with Ryan Jenkins, he is a co-author of the book Connectable: How Leaders Can Move Teams From Isolated to All In which gives insight on how to create meaningful connections within an organization.
Dubbed “The Leadership Whisperer,” he’s spent more than a decade working alongside leading organizations like Salesforce, Home Depot, Komatsu, Bank of America, CAT, and Blackstone to improve worker well-being, reduce employee isolation and boost team belonging.
Steven is a co-founder of LessLonely.com, the premier resource for addressing workplace loneliness and CEO of SyncLX, a leading consultancy specializing in employee development. As a proud Big Brother, (from Big Brothers and Big Sisters), as well as a volunteer with Boys & Girls Club and Young Americans, Steven has helped build confidence in the future leaders of America. He holds a BA from the University of Illinois and a MSOD from Pepperdine University. He lives in Orange County CA with his wife and two daughters.
THIS EPISODE IS PERFECT FOR… workers who are seeking validation and understanding in the loneliness of their workplace environment and managers who are striving to create a more connected workforce to inspire, engage, and properly appreciate their employees.
TODAY’S MAIN MESSAGE… While managing the emotional state of employees might not directly exist on a team leader’s job description, the fact is that disengaged and lonely employees are less productive and more susceptible to burnout. We must find the balance between caring about people and getting stuff done if we want to succeed as a healthy workplace.
WHAT I LOVE MOST… The business case for caring about employee loneliness is clear: workers who feel seen and heard perform better for your team. Building workplace connections is in your best interest because it inspires people to come to work as the best versions of themselves – everyone wins.
Running time: 30:37
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Official Website
Steven’s Book:
Connectable: How Leaders Can Move Teams from Isolated to All In
Welcome to the What's Next! podcast with Tiffani Bova. Friend to the show, Roger L. Martin, made his third appearance on the What’s Next! Podcast to discuss the essentials of strategy and management, highlighting the launch of his new book A New Way to Think: Your Guide to Superior Management Effectiveness.
Roger is Professor Emeritus at the Rotman School of Management at University of Toronto, where he served as Dean from 1998 to 2013, and as Institute Director of the Martin Prosperity Institute from 2013 to 2019. In 2013, he was named Global Dean of the Year and in 2017, he was named the world's number one management thinker by Thinkers50. He has published 12 previous books including When More Is Not Better and Playing to Win (with A. G. Lafley), which won the award for Best Book of 2012-13 by Thinkers50.
Martin is a trusted strategy adviser to the CEOs of many global companies. A Canadian from Wallenstein, Ontario, he holds a BA from Harvard College and an MBA from Harvard Business School.
THIS EPISODE IS PERFECT FOR… business leaders and managers that are looking to enhance their operating strategy with an alternative model that ultimately increases effectiveness.
TODAY’S MAIN MESSAGE… The best metrics for success are based on past successful experiences, and conventional wisdom would say to imitate the dominant model to create that same success. But you must also view those strategies in context of the challenges and resources of a specific situation, because models cannot be copy pasted for an exact situation. The execution of an idea is just as important as the idea itself, and in order to achieve true success, the strategy is always evolving to create a better and more innovative strategy for success.
WHAT I LOVE MOST… For Roger, there isn’t any singular model of success, but rather success comes from building a strategic mindset to approach and solve problems. The solutions that we often look for may not always be obvious, but by simply being willing to experiment with the past models of success, we can come out on the other end better than before.
Running time: 32:37
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Official Website
Roger’s Book:
A New Way to Think: Your Guide to Superior Management Effectiveness
Welcome to the What's Next! podcast with Tiffani Bova.
Entering with a bang, Alan Murray comes on the show this week to talk about the transformation of the corporate world in this modern era. Alan is CEO of Fortune Media. He oversees the business and editorial operations of the independent media company and is known for expanding its digital and conference franchises. Murray also writes a closely-read daily newsletter for Fortune, CEO Daily.
Prior to joining Fortune in 2015, Murray led the rapid expansion of the Pew Research Center’s digital footprint as president of that organization. Before that, Murray was at the Wall Street Journal for many years, serving as deputy managing editor, executive editor online, Washington bureau chief, and author of the Political Capital and Business columns.
He served for several years as Washington bureau chief for CNBC, and cohost of the nightly show Capital Report. He is the author of multiple books, including Showdown at Gucci Gulch: Lawmakers, Lobbyists, and the Unlikely Triumph of Tax Reform.
THIS EPISODE IS PERFECT FOR… consumers, employees, or business leaders that seeks the understand the ways in which profit-driven models for businesses have transformed and shifted towards value-driven motives.
TODAY’S MAIN MESSAGE… Our guest says that Capitalism has been a dynamic driving force in the development of the economy, guiding the startup of largest companies that are now known as the Fortune 500. But the Capitalism doesn’t play by the same set of rules as it did before – now more than ever, companies are shifting towards a model of business that Alan Murray refers to as “shareholder capitalism.” In this modern era of Capitalism, company values must reflect consumer values, placing an emphasis towards Environmental, Social and Governance (ESG) issues to meet the demands of socially conscious investors, shareholders and consumers.
WHAT I LOVE MOST… Company culture, diversity and public values now take the front seat when considering business success models. Alan says this mode of thinking is here to stay and that we, as consumers, as employees, as the general populace can continue to influence businesses just by changing the public sentiment.
Running time: 32:37
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Official Website
Alan’s Book:
Tomorrow’s Capitalist: My Search for the Soul of Business
Welcome to the What's Next! podcast with Tiffani Bova.
This week we had the man, the myth, the legend Ram Charan on the show to talk about his business consulting experience. Ram is a world-renowned business advisor, author, and speaker who has spent the past 40 years working with many top companies, CEOs, and boards of our time. Fortune magazine has called him "the most influential consultant alive."
Ram began his business education early in his life while working in the family shoe shop in northern India. As a young engineer, his bosses recognized his business talent and encouraged him to develop it. He went on to earn MBA and doctorate degrees from Harvard Business School, where he graduated with high distinction and was a Baker Scholar. He has written over 30 books that have sold more than 4 million copies in more than a dozen languages. Three were Wall Street Journal bestsellers, and Execution, co-authored with former Honeywell CEO Larry Bossidy, spent more than 150 weeks on the New York Times bestseller list.
THIS EPISODE IS PERFECT FOR… business leaders that are looking to hone in on a clear, decisive strategy for goal setting and achievement in the workplace.
TODAY’S MAIN MESSAGE… What does it mean for a company to have a successful growth period? Well, that actually depends on the context of historical past data used as a baseline comparison to metrics from the current year. Success must be measurable, and by using “key performance indicators” we can set our own definitions of success and begin to determine for ourselves just what it means to be successful.
WHAT I LOVE MOST… During the hiring process, managers are looking to select the right person for the job, but Ram insightfully flips the question and asks if the job is right for the person. Sometimes people aren’t able to showcase their full talents in certain roles, and can really come alive if you put them in the right conditions.
Running time: 37:42
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Official Website
Ram’s Book:
Talent: The Market Cap Multiplier
Welcome to the What's Next! podcast with Tiffani Bova.
We had the honor of speaking with Ruchika Tulshyan about her expertise on promoting diversity and inclusion in the workplace. Not only is Ruchika an award-winning inclusion strategist and speaker, but she is also the CEO and founder of Candour, which works with organizations to create diverse teams and inclusive cultures. A former business journalist, she has reported from four countries and writes regularly on inclusive leadership for the Harvard Business Review. She was named to the Thinkers50 list, a global ranking described by the Financial Times as “the Oscars of management thinking.”
THIS EPISODE IS PERFECT FOR… workplace leaders who are looking to promote an equitable workplace environment and foster a culture of diversity & inclusion.
TODAY’S MAIN MESSAGE… Many people carry good intentions to create diverse and inclusive workplaces, so why do so many workers still feel excluded? By exploring the intersectionality of our identities, we can begin to see how gender, race, sexuality, and other aspects of identity should be considered holistically for individuals in the workplace. By implementing best workplace practices and actively practicing awareness, we can grow organizations purposefully to build diversity and inclusion.
WHAT I LOVE MOST… Ruchika reminds us to consider our own privileges and how our experiences might be different from someone else’s experience. She also reminds us that it’s okay to make mistakes in diversity practices, so long as we learn from them and do better next time.
Running time: 31:23
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Official Website
Ruchika’s Book:
Inclusion on Purpose: An Intersectional Approach to Creating a Culture of Belonging at Work
Welcome to the What's Next! podcast with Tiffani Bova.
Our honored guest this week is longtime friend to the show Daniel H. Pink. Dan is the author of five New York Times bestsellers, including his latest, “The Power of Regret: How Looking Backward Moves Us Forward,” published in February 2022. His other books include the New York Times bestsellers "When" and "A Whole New Mind" — as well as the #1 New York Times bestsellers "Drive" and "To Sell is Human." Dan’s books have won multiple awards, have been translated into 42 languages, and have sold millions of copies around the world. He lives in Washington, DC, with his family.
THIS EPISODE IS PERFECT FOR… those who are looking to face their regrets head on and emerge with an acceptance and understanding of the past so they can improve their future.
TODAY’S MAIN MESSAGE… There is a societal norm to proclaim “no regrets” as personal mantras for a life well-lived, but are we missing out by neglecting our feelings of regret? By ignoring our regrets, we are denying a key part of the human experience. Everyone has regret, but how we reckon with them – to try to accept and understand them – can ultimately help us make better choices for our lives.
WHAT I LOVE MOST… Sharing our regrets, vulnerabilities, and insecurities with coworkers, friends, and family won’t make people think less of you. The real strength comes from people who can empathize with you and build relationships from the shared humanity of learning to deal with your regrets.
Running time: 32:29
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Official Website
Dan’s Book:
The Power of Regret: How Looking Backward Moves Us Forward
Welcome to the What's Next! Podcast with Tiffani Bova. Marcus Buckingham is the author of two of the best-selling business books of all time, has two of Harvard Business Review’s most circulated, industry-changing cover articles, and has been the subject of in-depth profiles in The New York Times, Wall Street Journal, USA Today, Forbes, Fortune, Fast Company, The Today Show, and The Oprah Winfrey Show. After spending two decades studying excellence at the Gallup Organization and co-creating the StrengthsFinder tool, he built his own Coaching + Education firm, The Marcus Buckingham Company. As CEO, he quickly turned it into a Human Capital Management company working with some of the world’s largest organizations.
Marcus is known as the world’s most prominent researcher on strengths and leadership at work, and today leads research at the ADP Research Institute. Challenging entrenched preconceptions about achievement to get to the core of what drives success, Marcus’s strengths- based approach is defining the future of work as we know it.
THIS EPISODE IS PERFECT FOR… people who are looking to find the love in what they do and learn how to contribute it to others.
TODAY’S MAIN MESSAGE… We are so focused on finding work that we love, but most people don’t know the real truth of what we love. To find what we really love, our careers should be a scavenger hunt of the daily activities and experiences that bring us joy and fulfillment, rather than focused on a metric of success that only takes our work performance into account.
WHAT I LOVE MOST… Our real strengths aren’t necessarily about what we are good at doing, but rather what gives us the most fulfillment. Marcus challenges us to return back to the childhood delights of exploring what love and centering our work on those principles. You don’t have to love everything you do, but you should be able to find love in what you are doing.
Running time: 35:58
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Official Website
Marcus’ Book:
Love + Work
Welcome to the What's Next! podcast with Tiffani Bova. With an entertaining and inspiring mix of both personal stories and qualitative business data, our guests Darci Darnell and Maureen Burns show why all businesses should make enriching the lives of customers their primary purpose. Their book “Winning on Purpose: The Unbeatable Strategy of Loving Customers” highlights the Net Promoter 3.0 System (NPS) – which is a metric for predicting company growth and customer lifetime value – and emphasizes how the age-old Golden Rule is what ultimately lies at the heart of customer success.
Darci Darnell is the head of Bain’s global Sales & Marketing practice and a leader of Bain’s gender parity initiatives and sits on their Global Women's Leadership Council. She holds an MBA from The Tuck School at Dartmouth College, as well as a B.S. in Business Administration, with honors, from Washington University in St. Louis.
Maureen Burns is a leader in Bain’s Sales & Marketing practice and works extensively with clients on topics relating to marketing excellence, the Net Promoter System, customer journey redesign, and digital transformations. Maureen earned an MBA from Harvard Business School and a bachelor's degree, with honors, from Georgetown University’s School of Foreign Service.
THIS EPISODE IS PERFECT FOR… people who want to understand how to improve their business models via enriching customer experiences and sustainable growth practices.
TODAY’S MAIN MESSAGE… The primary purpose of a business should be to enrich the lives of its customers. If you can take care of your customer base, they will take care of you by providing repeat business, bringing their friends, and generating overall larger profit shares. The NPS can be used as a tool for orienting your company on the right path to align your product design with the needs of your customer base.
WHAT I LOVE MOST… Both Darci and Maureen place humanity at the center of their business models, which ultimately allows them to be even more remarkable no matter what business venture they are exploring.
Running time: 30:02
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Website
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Website
Darci & Maureen’s Book:
Winning on Purpose
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Alisa Cohn has been coaching startup founders to grow into world-class CEOs for nearly 20 years, and has even been named the Top Startup Coach in the World at the Thinkers50/Marshall Goldsmith Global Coaches Awards in London. A onetime startup CFO, strategy consultant, and current angel investor and advisor, she was named the number one “Global Guru” of startups in 2021, and has worked with startup companies such as Venmo, Etsy, DraftKings, The Wirecutter, Mack Weldon, and Tory Burch. Additionally, she is the author of From Start-Up to Grown-Up, published by Kogan Page.
Alisa is a guest lecturer at Harvard and Cornell Universities, Henley Business School and the Naval War College. She is the executive coach for Runway–the incubator at Cornell NYC Tech that helps post-docs commercialize their technology and build companies. She serves on the board of the Cornell Advisory Council. She has coached public and political figures including the former Supreme Court Chief Justice of Sri Lanka and the first female minister in the transitional government of Afghanistan.
THIS EPISODE IS PERFECT FOR… people who work in start-up culture and leaders/managers that are looking to improve their structures and systems.
TODAY’S MAIN MESSAGE… Ultimately, the foundations of a good start-up launch are dependent upon the infrastructure set up in the initial phases. The best way to track progress on your start-up growth is to have definitive goals and setting a game plan for how to get there. The rest is discipline, applied through the feedback and improvement for both workplace leaders and team members.
WHAT I LOVE MOST… Alisa fully understands the “sexiness in the strategy” to improve and build upon the personal growth journey for start-ups. But most of all, her eagerness to venture into lyrical rap is impressive!
Running time: 29:26
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Official Website
Alisa’s Book:
From Start-Up to Grown-Up
Welcome to the What's Next! podcast with Tiffani Bova.
I am fortunate to have the absolute pleasure of speaking with Kara Swisher. Kara is the co-founder and editor-at-large of Recode, producer and host of the Recode Decode and Pivot podcasts, and co-executive producer of the Code Conference series. She also has a special series on MSNBC called “Revolution” on the impact of technology on work, society and more, and is a contributing opinion writer for the New York Times. She is also the author of “aol.com: How Steve Case Beat Bill Gates, Nailed the Netheads and Made Millions in the War for the Web.”
THIS EPISODE IS PERFECT FOR… anyone wants to hear a no-holds-barred conversation about the state of Silicon Valley, what the next generation of Unicorns might look like and what VCs want, what they need, and what they should be paying attention to.
TODAY’S MAIN MESSAGE… Kara Swisher talks about the role of AI and automation moving forward and the onus that will be placed on employees to reskill. In this new job market, creativity and problem-solving will be more important than ever before. She also breaks down Kara rounds out this episode with what trust looks like in the new tech economy, the role of regulators moving forward, and the importance of ethical thinking in new technologies in an industry that is facing a crisis of privacy.
WHAT I LOVE MOST… Kara Swisher is out having the tough conversations, fighting the good fight every day and staying engaged and aware as technology evolves in our society.
Running time: 27:22
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Twitter
Opinion Pieces
"Recode Decode" (Kara's Podcast)
Welcome to the What's Next! Podcast with Tiffani Bova.
David Schonthal is an award-winning Professor of Strategy, Innovation & Entrepreneurship at the Kellogg School of Management where he teaches courses on new venture creation, design thinking, healthcare innovation and creativity.
Along with his colleague Loran Nordgren, David is one of the originators of Friction Theory – a ground-breaking methodology that explains why even the most promising innovations and change initiatives often struggle to gain traction with their intended audiences – and what to do about it. This work is popularized in David’s Wall Street Journal and National Bestselling book, The Human Element: Overcoming the Resistance That Awaits New Ideas (Wiley).
THIS EPISODE IS PERFECT FOR… people who want to innovate businesses products and services with new ideas that put people first.
TODAY’S MAIN MESSAGE… At the heart of any business lies a product that helps people and it’s our job as business leaders to focus on the humanity these products can deliver. But sometimes there are challenges we face in implementing new ideas - what David calls “frictions” - that stand in the way of innovations. Ultimately, he believes that by identifying those sources and addressing the issues, we can pave the way for growth and progress.
WHAT I LOVE MOST… David understands that at the core of customer service, design thinking must place the customer first. Human-centered design must consider not only the functional value the product brings, but also the social and emotional value for people as well.
Running time: 29:12
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Official Website
David’s Book:
The Human Element
Welcome to the What's Next! podcast with Tiffani Bova. This week serves as a pleasant reminder of the honor and pleasure I had to connect with the accomplished Beth Comstock. Beth is a self-described change-maker who has been the President of Integrated Media at NBC Universal, overseeing Ad-sales, Marketing, and Research. She led the company’s digital efforts, including Peacock Equity acquiring iVillage.com and oversaw the founding of Hulu. She was also the first female Vice Chair and first Chief Marketing Officer at GE in more than 20 years. She is a member of Nike’s board of directors and a Forbes World’s 100 Most Powerful Women. Additionally, she is a published author with her most recent book “Imagine It Forward: Courage, Creativity, and the Power of Change.”
THIS EPISODE IS PERFECT FOR… anyone who wants to learn from one of the most successful ‘introverted change-makers’ about how to inspire teams, get uncomfortable, change jobs and companies gracefully, and transform a 125 year-old brand.
TODAY’S MAIN MESSAGE… Beth shares nuggets of gold gleaned from her 20-year career at GE and NBC Universal. Beth provides inspiration and guidance in an age of staggering technological advancement, the ever-stronger pull of the “next big thing,” and the gravity of the unknown. It is becoming exceedingly important to be self-aware and cognizant of the things that make our businesses human and creative. We work with and for humans, our customers and audiences are human, and likewise, it is important that our leadership be just as rooted in our humanity. It is our honest and dynamic experience as human beings that will allow us, and our businesses, to thrive in a world ruled more and more by algorithms and automation.
WHAT I LOVE MOST… Beth is always looking to write her next story and live it as a courageous human being. She has learned along the way that our jobs do not define us. Who we are, the networks we create, the people we meet along the way–that’s what is important. With each new opportunity comes the next story we will create!
Running time: 35:05
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Website
Beth’s Book:
Imagine It Forward
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Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. Until recently, he chaired the Advanced Management Program, the flagship senior leader executive program, at the school. Professor Gulati studies how “resilient” organizations—those that prosper both in good times and bad—drive growth and profitability. His work bridges strategy (establishing clear strategic pillars for growth), organizational design (reimagining purposeful and collaborative organizational systems), and leadership (fostering inspired, courageous and caring execution). He is the author of a number of books, with the most recent release of “Deep Purpose: The Heart and Soul of High-Performance Companies” in 2022.
THIS EPISODE IS PERFECT FOR… people who want to rediscover their own purpose on a deeper level and support others as they find their own sense of purpose.
TODAY’S MAIN MESSAGE… purpose is a multi-layered concept that spans many different parts of one’s life, both personally and professionally. Purpose can provide you the motivation to achieve something beyond the present state of being, guide you in the direction of the goals you truly want to accomplish in life, inspire others to follow in your footsteps, and create connections within communities that align with your goals and share your vision for the future.
WHAT I LOVE MOST… Ranjay is very clear about the need for corporations to understand “purpose.” Defining a strong sense of purpose is good business because if you aren’t thinking for the long term, you won’t be in business.
Running time: 30:46
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Official Website
Ranjay’s Book:
Deep Purpose
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Throwback to our conversation with the ever-candid yet always sincere Kim Scott. Kim is the author of three novels, and the New York Times & Wall Street Journal bestseller “Radical Candor: Be A Kickass Boss Without Losing Your Humanity.” Previously, Kim was the Co-founder and CEO of Juice Software, a collaboration startup. She led ad sense, YouTube, and double-click online sales and operations at Google, before she joined Apple to develop and teach a leadership seminar. She also has been a CEO coach at Dropbox, Qualtrics, Twitter, and several other tech companies. She received her MBA from Harvard and her B.A. from Princeton University.
THIS EPISODE IS PERFECT FOR… anyone who is open to becoming more self-aware, interested in learning how to give and receive candid and effective feedback.
TODAY’S MAIN MESSAGE… Be able to show you that you care for those around you while also challenging them to be better. Candid, effective feedback is important, indispensable, and harder to come by than you might think. When you do get it, it’s in your best interest to embrace it, apply it, and continue to encourage it. Kim shares her best advice on how you can be a better giver of this valuable feedback (both positive and negative), as well as a better receiver of it.
WHAT I LOVE MOST… Kim believes, as do I, that giving feedback is not mean, if it’s clear. Her personal anecdotes were illustrative, especially her own career re-focus with Sheryl Sandberg. I also love that she makes a point to remind us how important it is to make sure you take a moment in the day to thank somebody and recognize what they do and all that they bring to work, your business, or your life, every day.
Running time: 40:42
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Kim’s Book:
Radical Candor
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I am thrilled to bring back girl boss Whitney Johnson for this week’s episode of the What’s Next! Podcast. Whitney is CEO of the tech-enabled talent development company Disruption Advisors, an Inc. 5000 fastest-growing private company in America (2020). She also co-founded the Disruptive Innovation Fund with Harvard Business School’s late Clayton Christensen, worked as an award-winning equity analyst on Wall Street, and was named one of the top ten business thinkers in the world by Thinkers50. Whitney is an accomplished author of four books, and recently released “Smart Growth: How to Grow Your People to Grow Your Company” in 2022.
THIS EPISODE IS PERFECT FOR… people who want to maximize their growth potential and broaden their horizons.
TODAY’S MAIN MESSAGE… Whitney doesn’t think the term “The Great Resignation” accurately describes the workplace culture shift, rather she believes in “The Great Aspiration” - the idea that people are aspiring to jobs that give them greater fulfillment and more opportunities for learning and growth.
WHAT I LOVE MOST… Whitney’s takes the S-Curve model one step further to apply the theory as an assessment tool for managers to help guide their team members and become the best boss a person will ever have.
Running time: 31:42
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Official Website
Whitney’s Book:
Smart Growth
This week we reminisce over our insightful conversation with Adam Grant on our reload episode of the What's Next! Podcast. Adam is the leading expert on finding motivation, meaning, living more generous and creative lives. He's been recognized as one of the world's 10 Most Influential Management Thinkers and Fortune's 40 under 40. He's a #1 New York Times bestselling author and has written five books: Think Again, Give and Take, Originals, Option B, and Power Moves. Adam now hosts WorkLife, a TED original podcast after his TED talk got more than 12 million views.
THIS EPISODE IS PERFECT FOR… team members and team builders.
TODAY’S MAIN MESSAGE… Adam’s research shows that interpersonal interactions can make a difference in our success.
At various points of our day humans operate in three realms: (1) a giver, or people who ask what can I do for you?, (2) a taker, someone who asks what can you do for me?, and (3) matchers, who follow the law of reciprocity. Yes, there are grey areas, but people usually fit in one of these categories.
One would think that placing a group of givers on a team would guarantee a culture of givers, but that’s not the case. Yet, when you have a team of takers, more harm is done that good. Adam believes it’s more important to screen out takers, leaving a good mix of givers and matchers.
Forming teams is more than finding similarities or matching “culture fit.” Forming teams is an important skill that finds differences, diversity of thought, and identifies the holes in current teams.
WHAT I LOVE MOST… Adam’s work around being better teammates and better individuals in our home and work life is inspiring. He forces us to think if we are a giver, a taker, or a matcher. How are we adjusting each day to bring out best selves to our day? This is an important question to ponder and to try to implement in your life.
Running time: 26:31
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Website
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to bring you this episode of the What’s Next! Podcast with Robert Siegel! Robert is a Lecturer in Management at the Stanford Business School. He researches strategy and innovation in both large and small companies, and how companies combine digital and physical solutions for their customers. He is also a general partner at XSeed Capital and a venture partner at Piva Capital. He sits on the board of directors of Luumopen and Avochato. Robert was previously general manager of the video and software solutions division for GE Security, with annual revenues of $350 million, and executive vice president of Pixim, Inc. (acquired by Sony). He is the co-inventor of four patents and served as lead researcher for Andy Grove’s best-selling book, Only the Paranoid Survive and recently published his own book, The Brain and Brawn Company. I am so excited to bring you this episode of the What’s Next! Podcast with Robert Siegel!
THIS EPISODE IS PERFECT FOR… those leaders who want to learn how companies successfully combine digital and physical solutions.
TODAY’S MAIN MESSAGE… The big takeaway here is that incumbents are not doomed, and disruptors are not ordained.
WHAT I LOVE MOST… the value of understanding the fluidity and fusion between the physical and digital worlds we exist in.
Running time: 33:38
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Official Website
Robert’s Book:
The Brains and Brawn Company
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am bringing back another classic episode of the What’s Next! Podcast with Guy Kawasaki. This was a special episode because I was able to capture a frank conversation with my friend and fellow Hawaiian. He’s the Chief Evangelist at Canva, a brand ambassador for Mercedes-Benz, and an Executive Fellow at the Haas School of Business. He is also the author of The Art of the Start, The Art of Social Media, Enchantment, and nine other books.
THIS EPISODE IS PERFECT FOR… anyone who wants to up their social media game.
TODAY’S MAIN MESSAGE… Even for an expert, there is still room to learn. Guy is dedicated to making a difference via social media every day by pushing the envelope and learning as he goes.
In the world of social media, we both believe that you have to be thoughtful with your posts. The days of simply showing up are over. You can’t just tweet once and call it a day. Video has to be better. Graphics have to be better.
Guy, however, takes a more aggressive approach. He’s comfortable posting about politics and difficult conversations that seemingly don’t relate to his brand. He’s less risk-averse and is willing to take chances on social media.
I, on the other hand, will craft a Tweet and not hit send. I won’t Tweet something if the content doesn’t represent my “brand,” if the intention isn’t correct, or if it doesn’t add value. I am more cautious.
There’s no right or wrong way to approach social, just choices. Guy believes social media is similar to life: error correction and experimentation.
WHAT I LOVE MOST… Guy focuses on making a difference. He doesn’t look back – he pushes forward to keep learning, experimenting and growing. This forward-thinking is something we can all learn from.
Running time: 35:40
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This week I am thrilled to bring you this episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with my friend, Dorie Clark! Dorie has been named one of the Top 50 business thinkers in the world by Thinkers50 and was recognized as the #1 Communication Coach in the world by the Marshall Goldsmith Leading Global Coaches Awards. She is a consultant and keynote speaker, teaches executive education at Duke University’s Fuqua School of Business and Columbia Business School, and is the Wall Street Journal bestselling author of The Long Game, Entrepreneurial You, Reinventing You and Stand Out, which was named the #1 Leadership Book of the Year by Inc. magazine. A former presidential campaign spokeswoman, Dorie has been described by the New York Times as an “expert at self-reinvention and helping others make changes in their lives.” I am so excited to bring you this episode of the What’s Next! Podcast with Dorie Clark!
THIS EPISODE IS PERFECT FOR… everyone, but especially for anyone trying to rewire their crisis thinking to achieve their goals in 2022 and beyond!
TODAY’S MAIN MESSAGE… We have things we would like to accomplish…and it is very, very hard to do that in a systematic way in the absence of any long-term thinking.
WHAT I LOVE MOST… Setting long term goals and boundaries that will protect your time and your agenda.
Running time: 31:59
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Watch this episode on YouTube: https://www.youtube.com/watch?v=6FZrq6kvNZA
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Find Dorie online:
Official Website
YouTube
Dorie’s Books:
The Long Game
Entrepreneurial You
Reinventing You
Stand Out
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am bringing back another classic episode of the What’s Next! Podcast with Josh Linkner. Josh is a five-time tech entrepreneur and hyper-growth CEO, two-time New York Times Bestselling author, top-rated keynote speaker, and founding partner of Detroit Venture Partners. Josh lives at the intersection of tech and advertising. In this episode, he and Tiffani explore how this intersection includes hacking, reinvention, and creativity. They also share ways that you can use traditions to be more innovative.
THIS EPISODE IS PERFECT FOR… leaders and those who want to harness innovation.
TODAY’S MAIN MESSAGE… Do new startups need to have a hacker mentality? Well Josh thinks a small jazz ensemble is a perfect metaphor for business. He defines reinvention and what people can learn from and do to start reinventing their business. Josh also goes in to what leaders can do to harness innovation and tap into the holistic creative minds of their organizations.
Running Time: 33:16
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Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to bring back the wonderful, Ron Carucci. Ron is a co-founder and managing partner at Navalent, where he works with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty-year track record helping some of the world’s most influential executives tackle challenges of strategy, organization, and leadership. He is a best-selling author of 8 books, including the Amazon #1 Rising to Power. I am excited to bring you this episode of the What’s Next! Podcast with Ron Carucci!
THIS EPISODE IS PERFECT FOR… leaders, culture builders, managers...
TODAY’S MAIN MESSAGE… Ron is here to talk about honesty and feeling valued. It’s important to mean what you say and say what you mean, especially when you are a leader and a culture builder. Ask your teams to call you on your promises, on your mission statement. Create an environment where people can tell you the truth. If you don’t have someone coming into your office at least once a week telling you something that makes you feel uncomfortable, as a leader, it’s not necessarily a good sign. So how do you build a culture of transparency and accountability? And how do you manage a system that gives autonomy and flexibility to your teams? Ron is here to break it down.
WHAT I LOVE MOST… Having Ron back on the show and his advice to go take the How Honest is my Team Assessment!
Running time: 27:30
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Ron’s Books:
Amazon
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am bringing back another classic episode of the What’s Next! Podcast with the incomparable Arianna Huffington. Arianna is an author, mother, and businesswoman, most notably known as the co-founder and former Editor-in-Chief of The Huffington Post. Arianna has been named one of the Most Influential Women in Media and one of the Most Powerful Women in Business and is the author of multiple books likeThrive andThe Sleep Revolution.
THIS EPISODE IS PERFECT FOR… those hesitant about the future.
TODAY’S MAIN MESSAGE… We’re at a very interesting time in history – one that is currently being shaped in new ways every day. The next 20 years won’t look anything like today. But of course, 20 years ago doesn’t look anything like today either.
We cannot predict what the future holds, but as Arianna says, we’re at an inflection point. Careers are no longer linear. Passion and purpose have stronger meanings than ever before, and change is happening faster than humans can keep up.
Arianna is concerned about our addiction to devices because data shows it makes us less empathetic. More and more people are ditching devices for real connection, which means putting phones away for dinners and seeing friends in person instead of over a video call. Arianna calls this “thrive mode.”
WHAT I LOVE MOST… As I’ve gotten older, I’ve realized that giving back and reflecting on my life is more important than I ever thought. In a tech-consumed world, Arianna warns that we need balance. The interconnectedness we appear to have doesn’t hold weight compared to investing in relationships. Giving back and providing value is what gives us a full life.
Running time: 27:43
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Thrive Global
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This week I am thrilled to bring you this episode of the What’s Next! Podcast with Ben Bensaou. Ben is a Professor of Technology Management and Professor of Asian Business and Comparative Management at INSEAD, Fontainebleau, France. He served as the former Dean of Executive Education at INSEAD, was a Visiting Associate Professor at the Harvard Business School, a Senior Fellow at the Wharton School of Management, and a Visiting Scholar at the Haas School of Business at UC Berkeley. He received his PhD in Management from MIT’s Sloan School of Management and his MA in Management Science from Hitotsubashi University in Tokyo, Japan. He also holds his Diplôme d’Ingénieur (MSc) in Civil Engineering and DEA in Mechanical Engineering from the Ecole Nationale des TPE, Lyon and the Institut National Polytechnique de Grenoble, Grandes Ecoles in France. His new book, Built to Innovate is a must read and I am excited to bring you this episode of the What’s Next! Podcast with Ben M. Bensaou!
THIS EPISODE IS PERFECT FOR… those looking to create more value for both the customer and the business.
TODAY’S MAIN MESSAGE… You need to be an active participant in your company’s innovation efforts. Moreover, anyone can innovate, at any and every level of an organization, and that is why culture is so important. So where do you begin to build this culture? Ben has some thoughts for you.
WHAT I LOVE MOST… everyone plays a part. Innovating is collaborative and active and everyone has a part to play if they are willing.
Running time: 26:32
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Built to Innovate Book
Welcome to the What's Next! Podcast with Tiffani Bova for this What’s Next! Reload.
This week I am bringing back a classic episode of the What’s Next! Podcast with the awesome Dan Pink. Dan is the author of six books, including When: The Scientific Secrets of Perfect Timing. Thinkers50 named Dan one of the Top 15 Business Thinkers in the World, and his TED talk The Puzzle of Motivation is one of the 10 most-watched TED talks of all time.
THIS EPISODE IS PERFECT FOR… anyone looking to improve their likelihood of success in both their personal and professional lives.
TODAY’S MAIN MESSAGE… Did you know that a book about timing decisions didn’t exist until Dan Pink wrote it in early 2018? When you think about it, we make multiple “when” decisions in our life: When should I exercise during the day? When should I start a product? When should I quit a project? When should I quit my job?
Dan’s diligent research into the foundation behind our “when” decisions led him to discover that people mostly disregard the question of when and instead focus on what and who and how.
WHAT I LOVE MOST… Breaks are more important than you think. We need to start thinking about breaks as part of our performance not a deviation from performance.
Running time: 37:57
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This week I am thrilled to bring you this episode of the What’s Next! Podcast with Simon Mainwaring. Simon is the founder and CEO of We First, a strategic consultancy accelerating growth and impact for purpose-driven brands. He’s a member of the Steering Committee of Sustainable Brands, the Forbes Business Council, and a Fellow of the Royal Society of Arts. He was a Featured Expert and Jury Member at the Cannes Lions Festival for the Sustainable Development Goals in 2021, host of the ‘Brands With Purpose’ series with Harvard Business School Association of Boston, and his company, We First, is included in Real Leaders list for the Top 100 Impact Companies in the US for 2021 and 2019, as well as a B Corps ‘Best for The World’ Honoree. He was a Real Leaders Top 100 Visionary Leader in 2018, a finalist for the Conscious Company Leadership Awards in 2017, received the MAKE CHANGE, ‘Conscious Leadership’ Award for 2016, and was a finalist for Global Australian of the Year in 2015. Simon’s first book, We First was a New York Times, Wall Street Journal, and Amazon bestseller and named Best Marketing Book of the Year by strategy+business. It was named an Amazon Top Ten Business Book, 800CEORead Top Five Marketing Book, and Sustainable Brands listed We First as one of their Top Sustainability Books of the decade. I am very excited to bring you this episode of the What’s Next! Podcast with Simon Mainwaring!
THIS EPISODE IS PERFECT FOR… leaders, innovators, and those looking to do good for the world.
TODAY’S MAIN MESSAGE… If you want to make an impact and be successful in a big way, you will need to be putting your time and dollars to work effectively and sincerely.
WHAT I LOVE MOST… He wholeheartedly believes that the future of profit is purpose.
Running time: 26:32
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Simon on Medium
Welcome to the What's Next! Podcast with Tiffani Bova for this What’s Next! Reload.
This week I am bringing back an episode with my wonderful friend Seth Godin on the human side of business. Seth is the author of over 18 books that have been bestsellers around the world and been translated into more than 35 languages. He writes about the post-industrial revolution, the way ideas spread, marketing, quitting, leadership, and–most of all–changing everything. You might be familiar with his books Linchpin, Tribes, The Dip, and, my favorite, Purple Cow. In addition to his writing and speaking Seth founded both Yoyodyne and Squidoo. His blog, which you can find him by typing Seth into Google, is one of the most popular in the world and he was recently inducted into the Direct Marketing Hall of Fame–one of three chosen for this honor in 2013.
THIS EPISODE IS PERFECT FOR… humans is sales and marketing.
TODAY’S MAIN MESSAGE… Seth loves to talk about making something happen. He is a huge fan of doing the right thing in business. The “right thing” means not caring about stock options or your career and still caring about what you’re making. He promotes focusing on service to deliver consistently and maintains that great marketers should spread ideas, not make sales. Your job as the marketer is not to sell what the factory makes, but to serve the people the company seeks to serve. This is the human side of business.
WHAT I LOVE MOST… Seth’s advice for the new marketer and what to do if you feel trapped and/or like you aren’t doing good work.
Running time: 34:48
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This week I am thrilled to bring you this episode of the What’s Next! Podcast with Mike Zani. Mike is the CEO of The Predictive Index, a talent optimization platform that uses over 60 years of proven science and software to help businesses, design high-performing teams and cultures, make objective hiring decisions, and inspire greatness in people. Its 8,000+ clients include Bain Capital, Blue Cross Blue Shield, DoorDash, LVMH, Nissan, Omni Hotels, and VMware. Mike is also the co-founder and partner at Phoenix Strategy Investments, a private investment fund and an avid sailor–he was the coach of the 1996 US Olympic Team. He holds a BS from Brown University and an MBA from Harvard Business School. I am so excited to bring you this episode of the What’s Next! Podcast with Mike Zani!
THIS EPISODE IS PERFECT FOR… for leaders, managers, entrepreneurs, remote teams, and culture builders.
TODAY’S MAIN MESSAGE… We’ve asked more of our workforce than ever during a period of great stress and great change. Those who have embraced change and done their part to listen and iterate along with their teams and their employees have found great success. Those who have forged ahead with blinders towards business as usual are losing out on true talent optimization.
WHAT I LOVE MOST… Focusing on how we can make our workforce happier and more engaged, because that is the source of real long-term success.
Running time: 29:15
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The Science of Dream Teams Book
Welcome to the What's Next! Podcast with Tiffani Bova for this What’s Next! Reload.
This week I am bringing back an episode with the wonderful Ginger Hardage on Servant Leadership. Ginger recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years. She is recognized by many as a foremost authority on building and sustaining organizational culture, and during her time at Southwest, the airline experienced 22 consecutive years on FORTUNE’s “Top 10 Most Admired Companies in the World” list. Throughout her career, Ginger has received countless awards and honors like the PRWeek Top 50 Power list, PRWeek 50 Most Powerful Women in Public Relations, Texas’ Most Powerful and Influential Women, and “Legendary Communicator” by Southern Methodist University in 2007. Ginger was also inducted into the Public Relations Hall of Fame in 2015 and received the prestigous Legacy Award from the Plank Center for Leadership in 2016. Ginger currently serves as a Trustee on two global boards—Ronald McDonald House Charities and the Arthur Page Society. I am absolutely thrilled to have Ginger Hardage on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… leaders, aspiring leaders, managers, and anyone interested in leading effectively and building a successful and organizational culture.
TODAY’S MAIN MESSAGE… Happy employees make customers happy. When customers are happy they return. This is what helps you successfully take care of your shareholders. Too often organizations start backward, focus too much on pleasing shareholders at the expense of everything else. In order to build a successful organization that takes care of its employees and by extension its customers, it is important to address three main points. First, it behooves you to define your company culture and the values that matter to your organization and how you will live those out. Second, it is important to analyze and establish what makes your distinct purpose and value set unique. Third, you must focus on leadership alignment with your values–how are you as a leader, or your organization’s leaders living out the values of the company. Successful, servant leadership starts from the top down, and how we act backs-up what we say.
WHAT I LOVE MOST… Speaking to Ginger, who has successfully driven this type of culture at an iconic organization like Southwest, about the power of focusing on your employees. Great advice on how to navigate the soft side
Running time: 35:59
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Ginger’s Website: Unstoppable Cultures
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This week I am thrilled to bring you this episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with my friend Rita McGrath. Rita is a bestselling author, sought-after speaker, and longtime professor at Columbia Business School. She is also one of the world's top experts on innovation and growth and is regularly published in the Harvard Business Review. She's consistently ranked among the top ten management thinkers in the world and was ranked number one for strategy by Thinkers50. She is the author of the best-selling book, The End of Competitive Advantage, and her most recent book, Seeing Around Corners: How to Spot Inflection Points in Business Before They Happen. I am beyond excited to bring you this episode of the What’s Next! Podcast with Rita McGrath!
THIS EPISODE IS PERFECT FOR… anyone in business who experienced our most recent, shared inflection point, COVID-19.
TODAY’S MAIN MESSAGE… Building a culture that nourishes permissionless excellence and doesn’t worry constantly about control can not only facilitate this kind of business, and subsequent customer satisfaction, but can also prepare you to spot strategic inflection points. If you can pick up on key signals when these events are still in their gradual phases, it is your opportunity to take your business to new heights. But, just important to know? Staying flat is not an option.
WHAT I LOVE MOST… Rita’s Monday Morning Huddle: How might you spend or use just one hour a week differently thinking about your future?
Running time: 28:59
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Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to welcome Stephanie Tilenius to the What’s Next! Podcast. Stephanie is a founder and the CEO of Vida Health, Inc., a mobile continuous care platform for preventing, managing, and overcoming chronic and mental health conditions deployed at Fortune 500 companies, large national payers, and healthcare providers since January 2014. She was an Executive in Residence at Kleiner Perkins Caufield & Byers, a venture capital firm, and Vice President of Global Commerce and Payments at Google, Inc., where she oversaw digital commerce, product search and payments. Prior to joining Google, she was at eBay Inc., ultimately as Senior Vice President of eBay.com and global products. I am beyond excited to bring you this episode of the What’s Next! Podcast with Stephanie Tilenius!
THIS EPISODE IS PERFECT FOR… remote teams, those looking for tech-enabled mental health solutions, and entrepreneurs who want to know what it looks like to identify a true pain point and fill a need in a novel way.
TODAY’S MAIN MESSAGE… How intentional you need to be when building your company’s culture, no matter how strong the mission is. Your organization’s culture doesn’t just happen, at least not in any extraordinary or conducive way, without a clear vision and intentionality.
WHAT I LOVE MOST… How the Vida team is making the conversation about mental health one we all can feel safe discussing and doing something about in a constructive and supportive way.
Running time: 31:04
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This week I am thrilled to bring you this episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with my friend Ray Wang. Ray is the Founder, Chairman and Principal Analyst of Silicon Valley based Constellation Research Inc., a research and advisory firm which studies disruptive business and exponential technology trends. His new book about digital giants and the future of business titled, Everybody Wants to Rule The World was released July 2021 and is the next big idea that expands on his 2015 ground-breaking, best-selling book on digital transformation, Disrupting Digital Business. I am so happy to bring you this episode of the What’s Next! Podcast! with Ray Wang.
THIS EPISODE IS PERFECT FOR… entrepreneurs and business owners who are trying to learn from the digital giants.
TODAY’S MAIN MESSAGE… After analyzing and watching thousands of businesses – Ray realized the fact that digital transformation appeared not to be doing much in terms of building a more resilient company. It wasn't enough. Yet, the digital giants were succeeding. So what are they doing differently? Ray has some ideas.
WHAT I LOVE MOST… Ray’s Silicon Valley enthusiasm for analog without deriding digital or turning a blind eye to innovation, tech, and advancement.
Running time: 35:01
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Everybody Wants to Rule the World Book
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This week I am thrilled to bring you this episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with my friend Ray Wang. Ray is the Founder, Chairman and Principal Analyst of Silicon Valley based Constellation Research Inc., a research and advisory firm which studies disruptive business and exponential technology trends. His new book about digital giants and the future of business titled, Everybody Wants to Rule The World was released July 2021 and is the next big idea that expands on his 2015 ground-breaking, best-selling book on digital transformation, Disrupting Digital Business. I am so happy to bring you this episode of the What’s Next! Podcast! with Ray Wang.
THIS EPISODE IS PERFECT FOR… entrepreneurs and business owners who are trying to learn from the digital giants.
TODAY’S MAIN MESSAGE… After analyzing and watching thousands of businesses – Ray realized the fact that digital transformation appeared not to be doing much in terms of building a more resilient company. It wasn't enough. Yet, the digital giants were succeeding. So what are they doing differently? Ray has some ideas.
WHAT I LOVE MOST… Ray’s Silicon Valley enthusiasm for analog without deriding digital or turning a blind eye to innovation, tech, and advancement.
Running time: 35:01
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Everybody Wants to Rule the World Book
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This week I am thrilled to bring you this episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with the wonderful Katy Milkman. Katy is the James G. Dinan Professor at The Wharton School of the University of Pennsylvania and holds a secondary appointment at Penn’s Perelman School of Medicine. Her research explores ways that insights from economics and psychology can be harnessed to change consequential behaviors for good. She has received numerous awards for her research including an early career award from the Federation of Associations in Behavioral & Brain Sciences. Katy was also named one of the world’s top 40 business school professors under 40 by Poets and Quants and she was a finalist for the Thinkers 50 2017 Radar Thinker Award. She also frequently writes about topics related to behavioral science for The Washington Post and Scientific American. In 2018, she began hosting Charles Schwab’s popular podcast “Choiceology with Katy Milkman”, which explores key lessons from behavioral economics about decision making. I am so happy to bring you this episode of the What’s Next! Podcast! with Katy Milkman!
THIS EPISODE IS PERFECT FOR… anyone wanting to make a change!
TODAY’S MAIN MESSAGE… Do you need a fresh start? Do you need to make a change? Well, change is a big word…or it can be. So where do you start? What do you focus on? Katy Milkman is here to demystify change and make it a little less scary and a little more doable. Step one, according to Katy? Decide that you want to make a change. Simple enough, right? Once you’ve made the decision, you can get started. Get reflecting, listening, trying different things. You’ve probably learned a great deal about yourself during the last year and a half. What has it shown you? Which changes didn’t serve you and which changes have surprised you? Listen in on my discussion with Katy on change, habits, progress, and long-term goals.
WHAT I LOVE MOST… Katy’s optimistic outlook on the change we are seeing and the changes we hope to make.
Running time: 30:07
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How to Change Book
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This week I am so honored and thrilled to bring you this can’t-miss episode of the What’s Next! Podcast! - an encore of my LinkedIn Live chat with the great Peter Diamandis. Peter was recently named by Fortune as one of the “World’s 50 Greatest Leaders,” he is the founder and executive chairman of the XPRIZE Foundation (currently offering a historic prize with Elon Musk for carbon sequestration), which leads the world in designing and operating large-scale incentive competitions. He is also the executive founder of Singularity University, a graduate-level Silicon Valley institution that counsels the world's leaders on exponentially growing technologies.
THIS EPISODE IS PERFECT FOR… innovators, big thinkers, entrepreneurs, inventors, problem solvers, futurists, leaders, doers, audacious believers with the drive to make your dreams a reality.
TODAY’S MAIN MESSAGE… Peter talks about all the good out there and the untapped opportunity technology now provides to solve real pressing problems for society, the environment and businesses around the world.
WHAT I LOVE MOST… Peter’s optimistic view on technological advancement happening now and what an amazing time it is to be alive.
Running time: 30:43
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Future Loop
Books by Peter Diamandis
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This week I am thrilled to bring you this episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with Erica Dhawan. Erica is a 21st century collaboration expert and keynote speaker who has studied human innovation and collaboration for over 15 years. She’s written two books on collaboration, communication, and teamwork, Get Big Things Done: The Power of Connectional Intelligence and Digital Body Language: How to Build Trust and Connection, No Matter the Distance. I am so excited to bring you this episode with Erica Dhawan on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… everyone navigating a digital environment, work emails, remote work, and colleagues with differing, digital communication styles.
TODAY’S MAIN MESSAGE… The integration of traditional body language and digital body language matters now more than ever as we move to more hybrid forms of remote work and remote communication, across different digital communication styles and preferences.
WHAT I LOVE MOST… Erica believes we need to approach hosting virtual meetings like TV show hosts, and aim for more thoughtfulness, not more haste.
Running time: 36:08
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Digital Body Language Book
Get Big Things Done Book
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This week I am thrilled to welcome Jonathan Brill to the What’s Next! Podcast. Jonathan prepares leaders to profit from radical change. He is the author of Rogue Waves, a speaker and advisor on resilient growth, decision making and innovation under uncertainty. His practical advice is based on decades of experience as an entrepreneur and Fortune 50 tech executive at HP (Hewlett-Packard) and managing partner of innovation. He is the managing director of Resilient Growth Partners and a board member at Frost & Sullivan. He blows off steam as the Futurist-in-Residence at Territory Studio, the creative visionaries behind the sci-fi tech in Stephen Spielberg’s Ready Player One, Ghost in the Shell and Blade Runner 2049, where he creates products and better worlds for both super villains and real-life heroes.
THIS EPISODE IS PERFECT FOR… those who want to know how to mitigate risk and identify [predictable] disruptions so they can respond with the necessary actions.
TODAY’S MAIN MESSAGE… Unlike a black swan event, a rogue wave can be predictable, allowing us to be much more capable of addressing them. Jonathan applies his Rogue Wave framework to the world we are living in today to help leaders better address an onslaught of change.
WHAT I LOVE MOST… how Jonathan cuts through the noise and gets to a way everyone can approach uncertainty and change with greater confidence.
Running time: 28:17
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Jonathan's Website
Rogue Waves Book
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This week I am thrilled to bring you this episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with my good friend, Melissa Di Donato. Melissa is the Chief Executive Officer of SUSE and is responsible for all aspects of the SUSE business and its worldwide growth. She has spent more than 20 years in technology as a leader delivering innovative and transformative cloud solutions and software technologies for customers around the world. Prior to SUSE, Melissa was the Global Chief Operating Officer for the Digital Core at SAP and Area Vice President at Salesforce.com for EMEA and APAC. Melissa was recognized as one of the Top 10 most influential women in the U.K by CEO Today Magazine’s Europe Awards in 2020 and the Technology Woman of Achievement award by Women in the City, amongst many others. She is a Non-Executive Director of publicly listed Burgundy Technology Corporation and Executive in Residence for Notion Capital. Melissa is the Founder of Inner Wings, a charity that was created to help build confidence and courage in young girls with the goal of creating a world of empowered and determined women. She is also the author of three children’s books. I am so excited to bring you this episode with Melissa Di Donato on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… everyone, but especially for women in tech, women leaders, and women seeking leadership roles.
TODAY’S MAIN MESSAGE… Lean into your potential and your capability.
WHAT I LOVE MOST… Melissa’s unshakeable spirit and her drive to inspire the next generation of girls and women in STEM. Melissa shares her own journey and how she pushed past fear of failure to lead Europe’s largest software IPO of 202.
Running time: 30:34
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SUSE
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This week I am thrilled to welcome Peter Vanham to the What’s Next! Podcast. Peter writes on the world economy and its most inspiring leaders and helps others do the same. As Head of the International Media Council of the World Economic Forum, he brings together the editors-in-chief of the world's leading Media to share insights. As Head of Communications for Chairman Klaus Schwab, he helps establish the World Economic Forum’s views on “stakeholder capitalism” and other topics of interest. Peter is also the author of “Brave Belgians”, a history of famous and less famous Belgian entrepreneurs throughout the centuries, and “Before I Was CEO", a book on the life and career lessons of CEOs before they reached the top.
THIS EPISODE IS PERFECT FOR… anyone interested in learning more about how to lead with purpose, the fourth industrial revolution, and the role of the World Economic Forum.
TODAY’S MAIN MESSAGE… how technology can be a force for good, but it’s something we all need to be working at and towards.
WHAT I LOVE MOST… understanding all the various forces that businesses and leaders are dealing with on a global basis.
Running time: 27:12
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Before I Was CEO Book
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This week I am absolutely thrilled to welcome Hubert Joly to the What’s Next! Podcast. Hubert is the former Chairman and Chief Executive of Best Buy and is now a Senior Lecturer at Harvard Business School. He is also a member of the Board of Directors of Johnson and Johnson and the Ralph Lauren Corporation, a member of the International Advisory Board of HEC Paris, and a trustee of the Minneapolis Institute of Art. He has been recognized as one of the top 100 CEOs in the world by Harvard Business Review, one of the top 30 CEOs in the world by Barron’s, and one of the top 10 CEOs in the US by Glassdoor. I am beyond excited to bring you this episode of the What’s Next! Podcast from my Live chat with Hubert Joly.
THIS EPISODE IS PERFECT FOR… Leaders seeking to abandon old paradigms and eager to lead with purpose and humanity.
TODAY’S MAIN MESSAGE… Hubert is on a mission to reinvent capitalism to contribute to a sustainable future. In this episode, he shares The Heart of Business and his own perspective on the meaning of work, while also diving into how you can unleash “human magic” to achieve improbable results. Throughout our lives we have been programmed to confuse performance–or progress–with perfection. Hubert is trying to reframe that for us so that you can start to look instead for meaning and purpose in your work, and allow yourself help from your community.
WHAT I LOVE MOST… Hubert’s heart for people in and outside of business and his mission to build a better, more sustainable future.
Running time: 32:46
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The Heart of Business Book
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This week I am absolutely thrilled to bring you a special BONUS episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with Dragon’s Den Dragon, Michele Romanow! Michele became the youngest Dragon on Dragon’s Den–Canada's version of Shark Tank. She has been named to Fortune's “40 Under 40,” a “Young Global Leader” by the World Economic Forum, one of Canada's “Most Powerful Women,” and Canada's “Angel Investor of the Year.” Michele started six companies before her thirty-fifth birthday. She previously co-founded Snap Saves, which was acquired by Groupon. She also co-founded Buytopia, which acquired 10 competitors and is now Emerge Commerce. But the really great news is that she is recently a Unicorn! Clear Co., formally Clear Bank, was recently valued at more than two billion dollars, with more than forty five hundred companies acquired, making them the biggest e-commerce investor in the world. I am so excited to bring you this episode with Michele Romanow on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… entrepreneurs!
TODAY’S MAIN MESSAGE… Michele is changing the way companies get investment! As the youngest Dragon on Dragon’s Den, she was listening to pitches differently… Michele noticed that her peers weren’t paying attention to the same things she was and the fact that every founder that came through was spending money on the same two things: user acquisition and inventory. Two very basic, very scalable things. Michele couldn’t understand why and how founders were using the most expensive capital in the world to fund something repeatable and scalable. These were expenses with a fixed return and the equity capital used to fund them became extremely expensive if they did well. So, Michele set out to change the system, to circumvent bias, and create a new model. Learn more about her story, Clear Co, and enter the Dragon’s Den with Michele!
WHAT I LOVE MOST… What I love most about Michele is that she started six companies before her thirty fifth birthday!
Running time: 37:21
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This week I am absolutely thrilled to welcome Amy Webb to the What’s Next! Podcast. Amy advises CEOs of the world’s most-admired companies, three-star admirals and generals, and the senior leadership of central banks and intergovernmental organizations. Founder of the Future Today Institute, a leading foresight and strategy firm that helps leaders and their organizations prepare for complex futures, Amy pioneered a data-driven, technology-led foresight methodology that is now used within hundreds of organizations. Forbes called Amy “one of the five women changing the world.” She was honored as one of the BBC’s 100 Women of 2020 and was named to the Thinkers50 Radar list. Amy is a professor of strategic foresight at New York University’s Stern School of Business, a Visiting Fellow at Oxford University’s Säid School of Business, a Nonresident Senior Fellow in the Atlantic Council’s GeoTech Center, a Fellow in the United States-Japan Leadership Program, and a Foresight Fellow in the U.S. Government. She is the author of several popular books, including The Big Nine: How the Tech Titans and Their Thinking Machines Could Warp Humanity, and The Signals Are Talking: Why Tomorrow’s Fringe is Tomorrow’s Mainstream. I am beyond excited to bring you this episode of the What’s Next! Podcast with Amy Webb!
THIS EPISODE IS PERFECT FOR… anyone who wants to increase their odds of predicting the future.
TODAY’S MAIN MESSAGE… In this insightful discussion, Amy covers Augmented Reality, Virtual Reality, Mixed Reality, and how to effectively track trends and signals! How do you detect THE signal from out of the noise in a way that is meaningful? Well, you’re in the right place. Amy Webb is an expert when it comes to tracking the forces, signals, and trends that are shaping the future. For 15 years her organization has been tracking trends as they mature and extracting the most strategically meaningful information. You’re not going to be right all the time–you’d have to be Dr. Manhattan… So, how do you increase your odds of getting it right? Listen to find out!
WHAT I LOVE MOST… All of Amy’s insights! If you didn’t get at least ten nuggets of wisdom from this episode, I challenge you to listen again!
Running time: 30:53
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The Signals Are Talking Book
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This week I am thrilled to welcome Dre Baldwin to the What’s Next! Podcast. In just 5 years, Dre Baldwin went from his high school team's bench to a 9-year professional basketball career. At the same time, Dre built a content publishing empire. Blogging since 2005 and publishing videos to YouTube starting in 2006, Dre has published over 7,000 videos with his content being viewed over 73 million times. Dre's daily Work On Your Game Podcast has over 3 million listeners and Dre has given 4 TED Talks and authored 27 books. I am beyond excited to bring you this episode of the What’s Next! Podcast with Dre Baldwin!
THIS EPISODE IS PERFECT FOR… anyone who needs to be more disciplined, build their confidence, shore up their mental toughness, or help taking some personal initiative.
TODAY’S MAIN MESSAGE… From Division Three to Pro-Ball, Dre Baldwin shares his journey and his philosophy on discipline, confidence, mental toughness, and personal initiative. With over 73 million views across platforms and a strong, honest brand, Dre Baldwin is making his mark. In this episode, we discuss when you most need discipline, finding your anchor–your why, creating confidence through discipline, and choosing to become your highest level self. Can you push through even when environmental factors are fighting you? Do you have the mental toughness and the personal initiative? These are all things you must continually renew… Dre will help you ask yourself better questions that will lead to better answers and these better habits! Challenge yourself to come up with better solutions in this episode with Dre!
WHAT I LOVE MOST… Asking yourself better questions with Dre!
Running time: 29:52
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Mirror of Motivation FREE Book
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This week I am thrilled to bring you a special episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with Gordana Biernat. Gordana is an Author, Motivational Speaker, Thinker and Change Architect, a Super Soul 100 Teacher, and part of Oprah Winfrey's SuperSoul 100 Team. She holds a Master of Arts degree in Art History, as well as studies in Psychology, Communication, and Media at Lund University in Sweden. Her book “#KnowTheTruth - Why Knowing Who You Are Changes Everything" is an international bestseller and she has written for various publications, among them Oprah.com, Huffington Post, Psychology Today, The Sunday Paper, and Times of India. I am so excited to bring you this episode with Gordana Biernat on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… everyone.
TODAY’S MAIN MESSAGE… Gordana Biernat is here to help you shift your perspective and live your dream life. In this conversation, Gordana creates a space to tackle the idea of change, limiting beliefs, and connecting to your authentic core. The thought of change is often far scarier than the change itself–don’t fear change, embrace it. Choose to be more mindful, take care of yourself, make time to focus and be present. Be the guardian of your own mind, and spread kindness–not only to others, but yourself as well. Make space for the important inner work of connecting with your authentic self and see where it can take you.
WHAT I LOVE MOST… Gordana’s generosity of spirit and commitment and clarity to being the guardian of her own life and mind.
Running time: 41:35
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LinkedIn Live Video
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#KnowTheTruth Book
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This week I am thrilled to welcome my friend, David Duncan to the What’s Next! Podcast. David is a managing director at Innosight, where he works with leaders to create customer-centric teams, strategies, and organizations. He is the coauthor of two previous books, including the Wall Street Journal bestseller Competing Against Luck: The Story of Innovation and Customer Choice, written with the legendary Harvard Business School professor Clayton Christensen. A leading authority on the theory and application of jobs to be done, Duncan has extensive experience conducting market investigations around the world. Prior to Innosight, he worked as a consultant at McKinsey & Company and earned a PhD in physics from Harvard. I am so excited to bring you this episode of the What’s Next! Podcast with David Duncan!
THIS EPISODE IS PERFECT FOR… if you are struggling to understand who your customer is, and why they behave the way they do, this is the episode for you!
TODAY’S MAIN MESSAGE… Customers are endlessly surprising and constantly changing… If you’ve often found yourself at a loss when it comes to your customers and why they make the choices that they do, David is here to point you in the right direction and demystify your customer conundrum. According to David, a job to be done is a problem that someone has, or a goal they want to achieve in a particular context or circumstance–the progress someone is trying to achieve in a given circumstance. Progress encompasses both the goal and the ongoing effort to address the problem. As an entity you are trying to sell an experience, or expectation, or solution that gets your customer to that end goal. David breaks down his work and his newest book: The Secret Lives of Customers: A Detective Story About Solving the Mystery of Customer Behavior. Let’s solve that mystery with David Duncan!
WHAT I LOVE MOST… David provides such a great framework for understanding what it is you are buying and selling and the problems you and your customers are trying to solve in the process!
Running time: 34:21
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Market Detective Website
Competing Against Luck Book
The Secret Lives of Customers Book
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This week I am absolutely thrilled to bring you a special BONUS episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with good friend of the show, Josh Linkner! Josh is a creative troublemaker who started his career as a jazz guitarist and then went on to become the founder and CEO of five tech companies, which sold for a combined value of over $200 million. He is also a deeply experienced business leader, venture capitalist, top-rated keynote speaker, and New York Times bestselling author of four books including the New York Times Bestsellers: Disciplined Dreaming and The Road to Reinvention. He has invested in and/or mentored over 100 startups and is the Founding Partner of Detroit Venture Partners. Today, he serves as Chairman and co-founder of Platypus Labs, an innovation research, training, and consulting firm. He has twice been named the Ernst & Young Entrepreneur of the Year and is the recipient of the United States Presidential Champion of Change Award. Josh is also a passionate Detroiter, father of four, and a professional-level jazz guitarist. He is a world-renown expert on innovation, disruption, and hyper-growth leadership. I am so excited to bring you this episode with Josh Linkner on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… entrepreneurs, purveyors of ideas, and those yet to be sparked into innovation and entrepreneurship!
TODAY’S MAIN MESSAGE… Creativity is a skill that can be built and developed, it isn’t a rare talent granted to a select few. Josh is here to help us dissect the anatomy of any idea and how you too can be a part of the “creative wizardry” we know as innovation and entrepreneurship. How can you build rituals and rewards into an organization that cultivates desired outcomes? How do you implement techniques that bring ideas to the surface? It’s all discipline, not magic. It’s all reps and iteration. So, let’s take a look under the microscope with Josh!
WHAT I LOVE MOST… Josh’s suggestions for how to incorporate more creativity and innovation into our everyday lives!
Running time: 39:10
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Josh’s Books
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This week I am thrilled to welcome David Wood to the What’s Next! Podcast. A former Consulting Actuary to Fortune 100 companies (including Sony Music, Chanel, and Exxon) David Wood left his cushy Park Avenue job 20 years ago to build the world’s largest coaching business. He became #1 on Google for “life coaching”, serving an audience of 150,000 coaches, and coaching thousands of hours in 12 countries around the globe. Alongside his clients’ successes, David is no stranger to overcoming challenges himself, having survived a full collapse of his paraglider and a fractured spine, witnessing the death of his sister at age seven, severe anxiety and depression, and a national Gong Show! He is the author of “Get Paid For Who You Are,” with a foreword by Jack Canfield and he was nominated to the Transformational Leadership Council alongside thought leaders like Don Miguel Ruiz, John Gray, and Marianne Williamson. David coaches rock star entrepreneurs to double their revenue faster, overcome “Shiny Object Syndrome,” and be a more extraordinary entrepreneur and human. I am so excited to bring you this episode of the What’s Next! Podcast with David Wood!
THIS EPISODE IS PERFECT FOR… entrepreneurs, managers, leaders, and anyone struggling with “Shiny Object Syndrome” or making it to the next level!
TODAY’S MAIN MESSAGE… If you’re looking to amplify your career, your direction, or your values system, if you’re looking to improve your sales, marketing, conversion rate or overall outcomes, or if you simply want to be a better leader and manager, David’s got quite the episode for you. He breaks down coachings, focusing in on what really matters, and overcoming Shiny Object Syndrome so that you can truly make an impact. And if you’ve ever been interested in professional coaching or how exactly a coach like David can help you and/or your organization reach your goals, this is an episode you don’t want to miss!
WHAT I LOVE MOST… David’s perspective on focus, accountability, discipline, and follow-up!
Running time: 33:08
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David’s Website
David’s Gift
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This week I am thrilled to welcome Amy Edmondson to the What’s Next! Podcast. Amy is an American scholar of leadership, teaming, and organizational learning who is currently the Novartis Professor of Leadership at the Harvard Business School. She has been recognized by the bi-annual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked #3 in 2019; she also received the organization’s Breakthrough Idea Award in 2019 and Talent Award in 2017. She studies teaming, psychological safety, and organizational learning, and her articles have been published in numerous academic and management outlets, including Administrative Science Quarterly, Academy of Management Journal, Harvard Business Review, and California Management Review. Her most recent book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth, offers a practical guide for organizations serious about success in the modern economy and has been translated into 11 languages. I am beyond thrilled to be speaking with Amy Edmondson on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… leaders, team members, those afraid to use their voice, and those who are afraid of not having all the answers!
TODAY’S MAIN MESSAGE… We live in a world where expertise is increasingly narrower and deeper than ever before, and Amy wants you to know that it is okay not to know ALL the answers. In fact, NOBODY knows all the answers! The world is changing so fast that even if you knew everything “today,” it’s a given you wouldn’t know everything that there was to know “tomorrow.” So, according to Amy, you might as well get comfortable with not knowing and learn to turn it into something positive as opposed to shameful. Being comfortable with not knowing and being open to constantly learning is more critical than ever before in a world that is suddenly, drastically different and requiring more flexibility than ever before. To that end, Amy is tackling what she calls “psychological safety.” It’s okay to speak up–it’s necessary–and it’s important to ask for help. There should be a conviction in you that it is okay to speak up and that your voice is welcome. It is incumbent upon great teams and great leaders to create an environment where it is safe, encouraged, and rewarded to take the risk and speak up–even when and especially when it isn’t “good news.” If you listen people will speak!
WHAT I LOVE MOST… There should be a conviction in you that it is okay to speak up and that your voice is welcome.
Running time: 32:46
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The Fearless Organization Book
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This week I am thrilled to bring you a special episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with Ryan Serhant! Ryan is a real estate broker, CEO, and the founder of SERHANT., a vertically integrated mega brokerage comprising an in-house film studio, education arm, marketing division, and technology platform. He's also a bestselling author, producer, and star of Bravo's Million Dollar Listing New York and Sell It Like Serhant. I am excited to bring you this episode with Ryan Serhant on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… salespeople–which, according to Ryan, is everyone if you think about it!
TODAY’S MAIN MESSAGE… Ryan shares his journey from starting out as a struggling actor in New York, to building a mega brokerage and multimedia brand. He walks us through the real estate scene in New York amidst the sudden onslaught of the pandemic in March of 2020 and how he wrote his book, Big Money Energy, and started a brand new residential real estate business in New York City in the middle of a lock down. This is a conversation about investing in a downturn, reinventing established businesses, leaning into social media and video platforms to bridge the gap between physically-distanced humans in a meaningful way, and pushing past fear to find success. Make sure that the future you can count on the you today to be a confident visionary who can manifest a clear vision of your ideal future!
WHAT I LOVE MOST… Ryan’s friendly reminder that we can all always use a little more practice and continue to be students of our craft to ensure game time success!
Running time: 34:24
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Ryan’s Website
Big Money Energy Book
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This week I am absolutely thrilled to bring you a special BONUS episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with former Amazon VP Colin Bryar! Colin joined Amazon in 1998–four years after its founding–and spent the next 12 years as part of Amazon's senior leadership team as Amazon grew from a domestic (US-only) seller of books to a global, multi-dimensional powerhouse and innovator. Colin served as a Vice President at Amazon, and for two of his years, he was "Chief of Staff" to Jeff Bezos, AKA "Jeff's shadow", during which he spent each day attending meetings, traveling with, and discussing business and life with Jeff. After Amazon, he and his family relocated to Singapore for two years where Colin served as Chief Operating Officer of e-commerce company RedMart, which was subsequently sold to Alibaba. Colin is co-founder of Working Backwards LLC where he coaches executives at both large and early-stage companies on how to implement the management practices developed at Amazon. Colin holds Bachelor of Science and Master of Engineering degrees in Operations Research from Cornell University. I am so excited to bring you this episode with Colin Bryar on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… anyone who wants to learn from Jeff Bezos’ former “Chief of Staff” at Amazon–whether you are an entrepreneur, a start-up, a midsize business, or a large business, this is a can’t miss episode of the What’s Next! Podcast!
TODAY’S MAIN MESSAGE… In this episode, Colin discusses how you can work backward and toward success! How do you stay customer-focused without becoming customer-obsessed? (What is the difference?) Well, the first thing you have to do is be comfortable discussing failure. If you want to be an inventive company, you have to accept the fact that there will be some mistakes along the way. It’s not an experiment if you know it’s going to work! You also have to know when to be stubborn and push to innovate, and when you need to move on and try something completely different. Have a long-term mindset, this type of thinking, more often than not, can get you to your end goal faster! Colin is here to answer the questions the What’s Next! audience had and share some of the secret sauce that made an organization like Amazon so successful.
WHAT I LOVE MOST… This unfiltered access to some of the practices that contributed to one of the largest and most successful organizations in the world!
Running time: 39:59
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Working Backwards: Insights, Stories, and Secrets from Inside Amazon Book
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This week I am thrilled to bring you a special episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat on March 9th, 2021 with, friend of the show, Kim Scott and Trier Bryant! Kim is the author of the new book Just Work: Get Sht Done Fast & Fair as well as a What’s Next! favorite, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity. She is also the co-founder of the company, Radical Candor. Kim was a CEO coach at Dropbox, Qualtrics, and Twitter–among others–and a member of the faculty at Apple University. Trier Bryant is the CPO of Astra, as well as the former Principal CEO at Pathfinder. Trier earned a B.S. in Systems Engineering with a minor in Spanish from the United States Air Force Academy and is a decorated combat veteran, having served seven-years active-duty in the United States Air Force as a Cyber Network Engineer. Kim and Trier have just launched Just Work, the company, and I am thrilled to bring you this conversation on the What’s Next! Podcast*!
THIS EPISODE IS PERFECT FOR… everyone! You don’t know what you don’t know until you take the time to listen.
TODAY’S MAIN MESSAGE… Are you familiar with manipulative insincerity? How about ruinous empathy? Kim Scott is here to break down what these concepts mean, as well as how to adapt radical candor and radical excellence into a remote work environment! How can you continue to care personally and challenge directly when you are navigating a new and more physically isolated environment? Moreover, how do you do it as a woman or woman of color? Trier Bryant joins this episode of the What’s Next! Podcast as we highlight the experience of women of color in a professional environment and how we miss red flags and common biases every day. Kim and Trier are here to talk about Just Work, how we create greater empathy, AND how we create greater equity in the workplace.
WHAT I LOVE MOST… taking the time to listen and learn while having sometimes uncomfortable conversations.
Running time: 31:15
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Just Work: Get Sh*t Done, Fast & Fair Book
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Just Work: Get Sh*t Done, Fast & Fair Book
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This week I am thrilled to welcome my friend, Martin Lindstrom, back to the What’s Next! Podcast. Martin is the founder and chairman of Lindstrom Company, a global branding & culture transformation firm operating across five continents and in more than 30 countries. TIME Magazine has named Martin one of the “World’s 100 Most Influential People,” and for three years running, Thinkers50 has selected him to be among the world’s top 50 business thinkers. He is the author of seven books including several New York Times bestsellers that have been translated into 60 languages! The Wall-Street Journal praised his book Brand Sense as “one of the five best marketing books ever published,” and his book Small Data as “revolutionary.” TIME called his book Buyology “a breakthrough in branding.” Martin has appeared across media including The New York Times, NPR’s “All Things Considered,” Marketplace, and on NBC’s TODAY Show more than twenty times. He can also be seen in Morgan Spurlock’s movie “The Greatest Movie Ever Sold” and on America’s Next Top Model. He has delivered keynote addresses to Google, Kraft Heinz, Disney, Amazon, LEGO, Unilever, Hallmark, Adobe, Mattel and the World Economic Forum. I am beyond excited to be speaking with Martin Lindstrom again on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… leaders and those working under leadership that could benefit from some of Martin’s empathy and common sense!
TODAY’S MAIN MESSAGE… Martin shares his groundbreaking “Small Data” observations–seemingly insignificant observations he’s made and that you can make in people’s lives to create innovation and success! It’s the motto Martin lives by paying attention to the seemingly insignificant if you really want to make a difference. He also shares some of his powerful new book The Ministry of Common Sense and discusses how we can help common sense find its way back down to planet earth… Sometimes you need another perspective–a more empathetic, small data perspective–to be able to see the commonsense solution. Martin is here to give you that perspective so that you too can start seeing the world from the inside out.
WHAT I LOVE MOST… Martin’s wonderful storytelling ability and how he shares important lessons in the most fun and engaging way!
Running time: 27:44
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The Ministry of Common Sense Book
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This week I am thrilled to be bringing you our seventh What’s Next! BONUS Episode with Raja Rajamannar! For this special episode, I'm sharing my February, 12th LinkedIn Live chat with the Chief Marketing & Communications Officer for Mastercard, and President of the company’s healthcare business.
Raja joined Mastercard in 2013, bringing with him more than 25 years of experience as a global executive, managing large P&Ls and driving business transformation across multiple industries and geographies. Raja served as Chief Transformation Officer of the health insurance firm Anthem (formerly WellPoint). He helped craft the company’s new business direction and strategy, managed its $11 billion Medicare Advantage business, and led large M&A initiatives for the company. Prior to that, he also served as Chief Innovation & Marketing Officer and Chief Executive of International Operations at Humana. Raja is consistently recognized globally as a highly innovative and transformational leader with a deep expertise in Marketing, Data, and Digital technologies. Some of his recent accolades include: Global Marketer of the Year award by the World Federation of Advertisers, top 5 “World’s Most Influential CMOs” by Forbes, top 10 “World’s Most Innovative CMOs” by Business Insider, and inductee to The CMO Club Hall of Fame. He has also been recognized as one of AdWeek’s most tech-savvy CMOs. He recently assumed the honorary role of President of the World Federation of Advertisers. Raja has also been recognized by ANA Educational Foundation as the Marketer of the Year in 2019.
THIS EPISODE IS PERFECT FOR… anyone developing a career in marketing, anyone seeking to understand how rapidly marketing is evolving, and anyone wanting to know how to get ready for this dramatic shift.
TODAY’S MAIN MESSAGE… Raja shares his own journey as well as his insight on how technology has continually evolved in the last several decades and how marketing has had to change with it, evolving through four significant stages. What happens next in the fifth stage, or Fifth Paradigm as he puts it, will not be an evolution, but a revolution. Almost everything about how marketing is done today, including the very notion of a brand itself, will require a complete re-imagination. Raja shares the forward-thinking ways all businesses must rethink their entire marketing landscape to remain relevant and be successful.
WHAT I LOVE MOST… Raja’s assertion that trust will be one of the biggest differentiators between brands, and that the key to trust will be to demonstrate your purpose and belief in it, and then boldly and consistently act with purpose to earn that trust!
Running time: 33:47
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Quantum Marketing Book
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This week I am excited to welcome Mark A. Herschberg to the What’s Next! Podcast. Mark is the author of The Career Toolkit, Essential Skills for Success That No One Taught You. From tracking criminals and terrorists on the dark web to creating marketplaces and new authentication systems, Mark has spent his career launching and developing new ventures at startups and Fortune 500s and in academia. He helped to start the Undergraduate Practice Opportunities Program, dubbed MIT’s “career success accelerator,” where he teaches annually. At MIT, he received a B.S. in physics, a B.S. in electrical engineering & computer science, and a M.Eng. in electrical engineering & computer science, focusing on cryptography. At Harvard Business School, Mark helped create a platform used to teach finance at prominent business schools. He also works with many non-profits, including Techie Youth and Plant A Million Corals. He was one of the top-ranked ballroom dancers in the country and now lives in New York City, where he is known for his social gatherings, including his annual Halloween party, as well as his diverse cufflink collection. I am thrilled to be speaking with Mark A. Herschberg on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… young people starting out in their careers, leaders managing others, career veterans looking for some direction in 2021, and anyone looking for some tools to move forward successfully!
TODAY’S MAIN MESSAGE… A career goes beyond just being your job. A career is your overall plan for where you want to be spending a good portion of your life, not just now but in the future! Moreover, the only way to get there, to reach that elusive life goal, is to be intentional and set forth a career plan. This doesn’t mean anything is guaranteed, and this doesn’t mean your plans are set in stone, but you need to have clear goals if you want to get somewhere. Plans may be worthless, but planning is everything! Now, a career plan does not begin with “I want x, y, or z job,” it begins with a few key questions about your life, and Mark is here to break it down for us and get us planning for success. He is also here to make sure that we can adjust for success and update that plan too!
WHAT I LOVE MOST… Learning groups are a wonderful idea and I’d love to hear from you on LinkedIn or Twitter about your own learning groups and ideas for them!
Running time: 28:25
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The Career Toolkit Website
The Career Toolkit Book
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This week I am excited to welcome Jeff Wald to the What’s Next! Podcast. Jeff is the Founder of Work Market, an enterprise software platform that enables companies to manage freelancers (acquired by ADP). Jeff has founded several other technology companies, including Spinback, a social sharing platform (eventually purchased by salesforce.com). Jeff began his career in finance, serving as Managing Director at activist hedge fund Barington Capital Group, a Vice President at venture capital firm GlenRock and various roles in the M&A Group at JP Morgan. He is an active angel investor and startup advisor, as well as serving on numerous public and private Boards of Directors. He also formerly served as an officer in the Auxiliary Unit of the New York Police Department and is the author of The Birthday Rules and The End of Jobs: The Rise of On-Demand Workers and Agile Corporations. Jeff frequently speaks at conferences and in media on startups and labor issues. I am absolutely thrilled to be speaking with Mathew Pollard on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… freelancers, part-timers, full-time workers, temp workers, managers, leaders, and parents!
TODAY’S MAIN MESSAGE… Jeff drives home the undeniable importance of being a life-long learner because every worker–whether you are a freelancer, a part-timer, a full-time worker, a temp, a company-person–is going to be constantly needing to reinvent themselves, reskill, and up-skill as they move forward. When we introduce the compounding problem of automation and rapidly improving robotics and VR, the need to stay competitive and flexible is more apparent than ever. It is not all doom and gloom however, emerging and advancing technologies also provide more varied and effective solutions than ever before to help the workforce reskill and upskill, but you have to be ready and open. Your learning journey begins the second you leave the traditional school system–you don’t learn a skill and move into a lifelong career anymore. Now, your job is to continue to learn, and relearn, and adapt as you move through your professional life and the world developing around you. Now, how do you navigate that? How do young people navigate that? That’s the big question Jeff wants to talk about...
WHAT I LOVE MOST… Talking about the future, whether it’s setting our kids up for a healthy and successful life as they grow and develop in a world with rapidly advancing technology and all of its new and unestablished rules, or preparing ourselves for the future of work as a result of rapidly advancing technology.
Running time: 28:19
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The Birthday Rules Book
The End of Jobs Book
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This week I am beyond thrilled to be bringing you our sixth What’s Next! BONUS Episode with the Tom Peters (a second-time What’s Next! Guest)! For this special episode, I'm sharing my January, 14th LinkedIn Live chat with the “Red Bull of Management Thinkers” as we discuss excellence.
Tom Peters is the co-author of In Search of Excellence—the book that changed the way the world does business and often tagged as the best business book ever. Seventeen books and thirty-five years later, Tom is still at the forefront of the “management guru industry” he single-handedly invented. As CNN said, “While most business gurus milk the same mantra for all it’s worth, the one-man brand called Tom Peters is still reinventing himself.” His most recent effort is The Excellence Dividend: Meeting the Tech Tide with Work That Wows and Jobs That Last (Vintage, 2018). Tom’s bedrock belief: “Execution is strategy—it’s all about the people and the doing, not the talking and the theory.” In November 2017, Tom received the Thinkers50 Lifetime Achievement Award. (Effectively, all of Tom’s written and spoken material covering the last 15+ years is available—free to download—at tompeters.com and excellencenow.com and his Udemy course is now available here!)
THIS EPISODE IS PERFECT FOR… leaders, managers, self-starters, men, women, and anyone in search of excellence!
TODAY’S MAIN MESSAGE… In a time of great turmoil where leadership and excellence have come into greater focus, Tom Peters is here to help us navigate the implications of this time on the rest of our professional careers. The way you behave towards your fellow human beings–particularly towards those for whom you are responsible–is the very definition of your professional life and legacy. This is a time for thoughtfulness, caring, patience, and understanding–and the world past-COVID should be as well. Another point Tom would love to drive home in this episode is the undeniable advantage having women in positions of leadership can afford your organization and your bottom line. Tom shares his wealth of experience, his wonderful insight, and answers some of the What’s Next! audience’s burning questions live on the line.
WHAT I LOVE MOST… Tom’s unstoppable energy, humility, and compassion, and how he fearlessly spreads his message of leadership steeped in humanity.
Running time: 45:45
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And check out the video of our live chat here!
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And be sure to check out my first episode with Tom!
Excellence Now and Tom’s Other Books
Tom’s Udemy Course
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This week I am excited to welcome Matthew Pollard to the What’s Next! Podcast. Matthew is responsible for five multi-million-dollar business success stories (all before the age of 30). Forbes calls him “the real deal,” Global Gurus lists him as a Top 30 Sales Professional, Top Sales World Magazine named him a Top 50 Speaker, and BigSpeak lists him as an international Top 10 Sales Trainer. He’s also the bestselling author of The Introvert’s Edge, which hit the Amazon charts as the 8th Most-Sold Book of the Week, appears on HubSpot’s list of the “Most Highly-Rated Sales Books of All Time,” and was selected by BookAuthority as the #2 “Best Introvert Book of All Time.” His soon-to-be-released second book, The Introvert’s Edge to Networking, has already received endorsements from Harvard, Princeton, Neil Patel, Michael Gerber, Dr. Ivan Misner, and Marshall Goldsmith. I am absolutely thrilled to be speaking with Matthew Pollard on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… introverts in sales, introverts looking to transition into sales, leaders who lead introverted team members, and introverts stepping into leadership roles.
TODAY’S MAIN MESSAGE… Matthew’s humble beginnings, the adversities he’s faced, and his own epic rise to success show that anyone, with the right motivation and the right strategies, can achieve anything they set their mind to. He breaks down what we perceive as the “divide” between introverts and extroverts, where they draw their energy from, common misconceptions, and the true power of an “introverted seller.” So, how should introverts operate? How should introverts prepare? Matthew has got you covered!
WHAT I LOVE MOST… Leaning into your introversion as a superpower and being more effective!
Running time: 28:32
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The Introvert’s Edge Book
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This week I am thrilled to welcome Michael Zipursky to the What’s Next! Podcast. Michael is the CEO of Consulting Success and Coach to Consultants. He has advised organizations like Financial Times, Dow Jones, RBC, and helped Panasonic launch new products into global markets. He’s also helped over 450 consultants from around the world in over 75 industries add 6 and 7 figures to their annual revenues. Michael is also the author of the Amazon Best Sellers: ACT NOW: How successful consultants thrive during chaos and uncertainty, The Elite Consulting Mind and Consulting Success.
THIS EPISODE IS PERFECT FOR… consultants seeking a more successful outcome, those making the transition to consulting, and even those just considering making the transition to consulting.
TODAY’S MAIN MESSAGE… This is a great time to introduce Michael’s experience in building confidence around something you are passionate about, finding clients, and identifying your ideal business model. He shares his and his clients’ success in consulting, the power of asking the right questions, and also breaks down the different consulting models and business models you might consider and some ways to act now and see success later. If you’ve been considering making the transition to consulting, this is the episode for you!
WHAT I LOVE MOST… That I can share some great insight with all of those in my network who are considering making the transition to consulting and working for themselves.
Running time: 31:55
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ConsultingSuccess
You can get Michael’s Free 47-Page Consulting Blueprint
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This week I am excited to welcome Doug Dennerline to the show. Doug began his technology career as an HP sales representative in the San Francisco Bay Area. He moved from there to 3Com where he held numerous leadership positions across 10 years. After transitioning to Cisco, Doug became the General Manager of Cisco WebEx and SVP/GM of the collaboration software group post the acquisition of WebEx. He spent 11 years at Cisco Systems and was responsible for running the 6000+ person enterprise sales organization, and growing their revenue to $9.5B. Since then, Doug served as the CEO of Alfresco for over 5 years, and is now the CEO of Betterworks where they seek to create organizational unity that also delivers results. I am absolutely thrilled to be speaking with Doug Dennerline on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… leaders struggling to lead their teams during this unprecedented time and team members feeling burned out and looking for ways to improve morale, productivity, and work-from-home practices.
TODAY’S MAIN MESSAGE… Doug shares his own experience tackling COVID-19 and the transition to work-from-home as a leader at a Silicon Valley tech company. He breaks down some of the lessons he and his team have learned, some video conferencing best practices, addressing work-life balance when everything is “from home,” and how he believes this transition has affected the future of work forever. Doug is a proponent of leading with empathy, putting employee safety first, and productivity increases as a result of enthusiastic efficient uses of remote conferencing and project management tools. Doug also affirms that finding the best team won’t be limited by geography anymore, moving forward it’ll be about doing the best with, and for, the best teams possible as we find ways to work efficiently with remote tools in a healthy and sustainable way. That’s Doug’s goal at Betterworks, where he and his team seek to create organizational unity that also delivers results.
WHAT I LOVE MOST… The real-time, frontline insights into how leaders are responding during this time to keep their people safe, keep their well-being front and center, and how leaders like Doug are adjusting their goals and metrics to reflect the world we are living in.
Running time: 29:42
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Betterworks
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to bring you an encore of a What’s Next! Linked Live episode I recorded earlier this year with the absolutely delightful Bonin Bough! This conversation was high-energy, high-impact, and extremely insightful, so I’m bringing it back as this week’s episode of the What’s Next! Podcast. Bonin is one of the foremost-awarded marketing executives in the world, the host of CNBC’s Cleveland Hustles, and the author of Txt Me (646) 759-1837. As one of the youngest-C-suite executives at a Fortune 50 Company, he has worked for billion-dollar CPG brands including Mondelez and PepsiCo before starting Bonin Ventures - a growth accelerator that helps businesses of all shapes and sizes achieve revenue growth faster than they ever believed possible. He has been responsible for some of the most successful organization transformations, and the rapid growth of some of the world's most-loved billion-dollar brands including Oreo, Cadbury's, Pepsi, Gatorade, and Frito-Lay. Most recently, as the Chief Growth Officer of SheaMoisture, he helped grow the business by close to 50% in 12 months leading to the company being acquired by Unilever for close to $1 billion dollars. He has been inducted into the Advertising Hall of Achievement. He can also be found in lists such as Fortune’s “40 under 40”, Fast Company’s 100 Most Creative People in Business, Ebony’s Power 100, and The Internationalist’s Internationalists of the Year.
THIS EPISODE IS PERFECT FOR… everyone!
TODAY’S MAIN MESSAGE… Bonin gives us some wonderful insight into his history as one of the most innovative, engaged, and impactful players in the marketing space. As one of the most lauded marketing executives in digital marketing, he explores the exciting impact of digital communication on individuals, companies, and society. In this special episode of the What’s Next! Podcast we discuss some of his past work and the effects of COVID-19 on marketing and innovation, as well as what we are doing to support change in our communnities. There are countless lessons to have been and have yet to be learned in this time–from product to employee work/life balance to human rights–and Bonin is here to help us spotlight the opportunities.
WHAT I LOVE MOST… Bonin’s fantastic energy and drive to push forward and impact change!
Running time: 41:53
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YouTube
Bonin’s Website
Txt Me Book
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am excited to welcome Michael Canic to the What’s Next Podcast! Michael is the President of Making Strategy Happen, a consulting firm that helps committed leaders turn ambition into strategy, and strategy into reality. For the past 20+ years, he has instituted the structure and discipline of his strategic management system in organizations across North America. Previously, he managed the consulting division at The Atlanta Consulting Group, and prior to that held a leadership role at FedEx. He earned a Ph.D. in the Psychology of Human Performance from the University of British Columbia and is a former national championship-winning college football coach–he is also a member of Marshall Goldsmith’s 100 Coaches global initiative. His new book, RUTHLESS CONSISTENCY: How Committed Leaders Execute Strategy, Implement Change and Build Organizations That Win published in September of 2020.
THIS EPISODE IS PERFECT FOR… leaders and organizations that are taking on too much and need to refocus for success.
TODAY’S MAIN MESSAGE… It’s easier to say than do...that’s why 70-80% of strategic change initiatives fail. So, what can you do? Well, Michael has a few questions for you? Have you developed the right focus - a concise, compelling, clear-focus? Have you created an environment of both engagement and performance where you can capture people’s hearts as well as their heads? And importantly, have you built the right team? That’s what MichaelCanic is here to talk about. That, and how important it is to be ruthlessly consistent when going about it.
WHAT I LOVE MOST… Sometimes we get so enamored with the BIG things that we have to do that we forget the little things, and consistency is one of those “little” things that is key!
Running time 28:50
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Making Strategy Happen Website
Ruthless Consistency Book
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This week I am beyond thrilled to be speaking with Dave Smith and Brad Johnson on the What’s Next Podcast! David G. Smith, Ph.D., is a professor of sociology in the National Security Affairs Department at the U.S. Naval War College. As a sociologist trained in military sociology and social psychology, he focuses his research on gender, work, and family issues. He is the co-author of Athena Rising: How and Why Men Should Mentor Women along with Brad Johnson. W. Brad Johnson, Ph.D., is a professor of psychology in the Department of Leadership, Ethics, and Law at the United States Naval Academy and a faculty associate in the Graduate School of Education at Johns Hopkins University. He is the author of thirteen books, including Athena Rising: How and Why Men Should Mentor Women and his newest book, also co-authored with Dave Smith, Good Guys: How Men Can Be Better Allies for Women in the Workplace.
THIS EPISODE IS PERFECT FOR… men in positions of power and leaders looking to be allies and mentors in the workplace to further workplace gender equity and inclusion.
TODAY’S MAIN MESSAGE… Diversity is often looked at as just counting heads without much thought given to how much individuals feel that they are included and included meaningfully. The research is really clear in terms of increased performance, creativity, and innovation, but diversity without thought to real inclusion does not often lead to those outcomes. Good leadership values this and takes it into account. So, how do leaders show that they have this awareness and demonstrate allyship in the workplace? That’s what Dave and Brad are all about, and that’s what they’re sharing with us in this episode! Diversity expands capacity and ability in an organization and creates more opportunities, not less. But to get there, you need to be intentional and set clear objectives. This also applies to mentors and mentorship, and it also applies to workplace culture and how men in positions of power and leadership speak to, with, and about the women in their organizations. Mentorship is the key to creating meaningful change, inclusion, and allyship in an organization. This isn’t about white-knighting or rescuing, this is about creating space, stepping back from the spotlight granted by privilege, and intentionally moving the dial on inclusion with that power.
WHAT I LOVE MOST… Dave and Brad’s mission to create more allyship and inclusivity in the workplace.
Running time 35:03
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Dave Smith’s Website
Brad Johnson’s Website
Good Guys: How Men Can Be Better Allies for Women in the Workplace Book
Athena Rising: How and Why Men Should Mentor Women Book
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This week I am beyond thrilled to welcome the absolutely lovely Mitzi Perdue to the What’s Next Podcast! Mitzi is an author, speaker, and businesswoman. She is the founder of CERES Farms, the second-generation, family-owned, commercial and agricultural real estate investment company that has owned rice fields, commercial and residential real estate, and today the family vineyards sell wine grapes to wineries such as Mondavi, Bogle, Folie a Deux, and Toasted Head. Her talk, Timeless Secrets of Success, comes from observing how her father, co-founder of the Sheraton Hotel Chain, and her late husband, Frank Perdue, each built their companies from no employees to more than 20,000 employees strong! Mitzi is also the Founder and Chair of Win This Fight, a novel approach to combatting human trafficking. PBS has recently filmed a half-hour documentary on the organization.
THIS EPISODE IS PERFECT FOR… everyone!
TODAY’S MAIN MESSAGE… We all crave appreciation and recognition for the hard work we do. We also all desire loyalty… But, in order to receive these, we must first be willing to give that appreciation and loyalty sincerely. Mitzi Perdue shares her story of gratitude, appreciation, and loyalty–based on her own experiences with two titans of business–during a time when we need them most! She also shares the strength of family legacy and how you can build a family business that will stand the test of time, as well as “How to be Up in Down Times!” It’s Mitzi’s piece of service–in partnership with friend of the show Mark Victor Hansen–to the world in this “down time.”
WHAT I LOVE MOST… Mitzi’s focus on gratitude and the importance of recognizing and rewarding your employees for the value they create for your business and the people your business serves!
Running time 30:00
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Mitzi’s Website
How to Make Your Family Business Last Book
How to be UP in Down Times: 40 Tips Book for $4.58!
For FREE chapters go to AuntMitzi.com
And to contact Mitzi: Mitzi@AuntMitzi.com
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to bring you our fifth What’s Next! Bonus Episode with the unstoppable Kara Goldin! For this special episode, I'm sharing my recent LinkedIn Live chat with the CEO of Hint Inc.
Kara Goldin is the Founder and CEO of Hint Inc., best known for its award-winning Hint water, the leading unsweetened flavored water. She has received numerous accolades, including being named EY Entrepreneur of the Year 2017 Northern California, one of InStyle’s2019 Badass 50, FastCompany’sMost Creative People in Business, WWDBeauty Inc.’s Feel Good Force, and Fortune’s Most Powerful Women Entrepreneurs. The Huffington Post listed her as one of six disruptors in business, alongside Steve Jobs and Mark Zuckerberg. Previously, Kara was VP of Shopping and Ecommerce at America Online where she helped lead the growth of its shopping and ecommerce business to over $1 billion in revenue. She is an active speaker and writer and, in 2017, she launched Unstoppable with Kara Goldin, a podcast where she interviews founders, entrepreneurs, and disruptors across various industries. Kara’s first book, Undaunted, is out this month!
THIS EPISODE IS PERFECT FOR… entrepreneurs, self-starters, women in business, new entrepreneurs looking for their starting point, and those looking to build businesses and brands with a mission!
TODAY’S MAIN MESSAGE… Kara shares her journey through health to entrepreneurship and how she saw a need and built an unstoppable brand. So many of us create our own obstacles and barriers to innovate and succeed… Kara is here to prove that you don’t have to stand in your own way! As a mother of four children under the age of six, she started one of the most successful beverage brands of all time and kick started her own health journey as well as the journeys of many, many others. In this BONUS episode, Kara walks us through the process from idea to execution and pushing past limiting beliefs and doubters along the way. So, get started!
WHAT I LOVE MOST… Kara’s unstoppable attitude and undaunted philosophy to create a brand with a mission!
Running time: 40:53
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The Kara Goldin Show Podcast
Undaunted: Overcoming Doubts and Doubters Book
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This week I am thrilled to welcome Steve Herz to the What’s Next Podcast! Steve is President of The Montag Group, a sports and entertainment talent and marketing consultancy. He is also a career advisor to CEOs, lawyers, entrepreneurs, and young professionals. Prior to joining TMG, Steve was the President and Founding Partner of IF Management, an industry leader whose broadcasting division became one of the largest in the space, representing over 200 television and radio personalities.
THIS EPISODE IS PERFECT FOR… Anyone looking to improve their non-verbal communication.
TODAY’S MAIN MESSAGE… Steve breaks down the importance of body language, voice, and energy on the impressions you make! We discuss the influence of and interaction created by your body language, the often forgotten but highly influential nuances in your voice that make or break a conversation (or keynote), the undeniable influence of your energy and how you modulate your energy, and how we identify our bad habits. As Steve puts it, inflection is infection–with the right signals and energy you can infect others with your enthusiasm! Steve also helps us identify our bad habits and figure out how we can change them into good habits that will work for us instead of against us. He uses Steve Jobs as the ultimate case study and gets to the nitty-gritty of how we are perceived to be in terms of skill and competence and how we can influence that for the better.
WHAT I LOVE MOST… We had such a great conversation about authority, warmth, connection, and the kinetic relationships you develop with people, that we did not even get to discuss his book!
Running time 32:00
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Steve’s Website
Don't Take Yes for an Answer: Using Authority, Warmth, and Energy to Get Exceptional Results Book
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This week I am thrilled to bring you our fourth What’s Next! Bonus Episode with the wonderful Roger Martin! For this special episode, I'm sharing my recent LinkedIn Live chat with my friend Roger.
In 2017, Roger was named the world’s #1 management thinker by Thinkers50, a biannual ranking of the most influential global business thinkers. He is a trusted strategy advisor to the CEOs of companies worldwide including Procter & Gamble, Lego, and Ford. He is also a Professor Emeritus at the Rotman School of Management at University of Toronto where he served as Dean from 1998-2013, Academic Director of the Michael Lee-Chin Family Institute for Corporate Citizenship from 2004-2019 and Institute Director of the Martin Prosperity Institute from 2013-2019. In 2013, he was named global Dean of the Year by the leading business school website, Poets & Quants. His newest book is When More is Not Better: Overcoming America’s Obsession with Economic Efficiency.
THIS EPISODE IS PERFECT FOR…Leaders looking to find a productive balance between purpose and profits.
TODAY’S MAIN MESSAGE… Roger and I discuss his new book and the history of American economics. For the first 200 years of the American economy, we witnessed a truly impressive performance and the economic life of the average American family got better. But, in recent decades, growth in the economic prosperity of the average family in America has slowed to a crawl. At the same time, the prosperity of America’s richest families has grown to a level never seen before. This combination of the stagnation of the average family and the enrichment of the richest Americans threatens American democratic capitalism. Roger provides a unique viewpoint on what has changed and why the helpful pursuit of efficiency has turned into a damaging obsession. He also begins to lay out how to bring about more productive balance.
WHAT I LOVE MOST… Getting the opportunity to talk to Roger about a phenomenon that has become more apparent than ever in recent months!
Running time: 42:04
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When More is Not Better Book
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This week I am thrilled to welcome Stephen Shedletsky to the What’s Next Podcast! Stephen leads Brand Experience and lead igniter at Simon Sinek, Inc. He ensures that every product, partnership, and communication reflect the organization’s most deeply-held beliefs. As an Igniter himself, Stephen is first in line to support those who seek to discover, articulate, and bring their WHY to life. With a knack for sharing the right words at the right moment, he delivers evidence-based content in a provocative, captivating, and light-hearted way. Stephen joined Simon Sinek’s team in 2012, answering fan email.
THIS EPISODE IS PERFECT FOR… anyone looking to be inspired, find their “why,” and pivot themselves and/or their businesses into a purpose-driven, fulfilling venture in this strange new world!
TODAY’S MAIN MESSAGE… Stephen is all about inspiring people to live their purpose and live more fulfilled life. It’s very powerful when you can move around and through your purpose, or your vision of what you are trying to create! Earlier this year, the world seemed to change overnight… and suddenly we all needed to pivot rapidly. Stephen and the team at Simon Sinek immediately took to their task of creating–and helping others create–a safer, more inspired, and more fulfilled world in a NEW way. Like the rest of us, they knew they needed to reinvent themselves, their jobs, and their business models… Stephen explains that it wasn’t, and shouldn’t be, about individual credit. It’s all about improvement and cooperation. He also breaks down some of the work he and others are doing at Simon Sinek to help others jumpstart their “why” and articulate their purpose, identify the difference between confidence and arrogance, and internalize the power and process of the pivot! He also dives into finite vs infinite and which side the “game of business” falls.
WHAT I LOVE MOST… It’s not just about pivoting your company, but pivoting yourself and it’s not a game of credit, it’s a game of improvement!
Running time: 33:34
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Simon Sinek Resources:
https://simonsinek.com/
https://simonsinek.com/InspireU
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to welcome Jim McKelvey to the What’s Next Podcast! Jim is a serial entrepreneur, investor, philanthropist, artist, and author of The Innovation Stack: Building an Unbeatable Business One Crazy Idea at a Time. He's the co-founder of Square and served as the chairman of its board until 2010, and still serves on the board of directors. In 2011, his iconic card reader design was inducted into the Museum of Modern Art. Jim also founded Invisibly, an ambitious project to rewire the economics of online content. In 2016, he became a deputy chair of the St. Louis Federal Reserve.
THIS EPISODE IS PERFECT FOR… budding entrepreneurs and those who never saw themselves as the fabled “entrepreneurial type.”
TODAY’S MAIN MESSAGE… Jim shares his own history with and relationship to entrepreneurship, as well as the process of writing his exciting new book The Innovation Stack: Building an Unbeatable Business One Crazy Idea at a Time!Jim knows what it’s like to get excited about problems that need to be solved–like the genesis of Square. He takes this time with the What’s Next! audience to demystify the “myth of the entrepreneur” and drive home that it’s not just okay, but normal, to not necessarily be “qualified” to innovate. By definition, no one is yet qualified to do what hasn’t been done! If you’re doing something new you don’t get to copy, and you don’t necessarily get to feel qualified. Your awareness of timing is also huge, you can do the “right thing” at the wrong time and get a terrible result. You don’t get a guarantee, so get comfortable with discomfort and stop worrying about being the most “qualified.” Focus on the problem and fix through the fear!
WHAT I LOVE MOST… His perspective and his bias for copying and competence. There’s no time to waste!
Running time: 35:40
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The Innovation Stack: Building an Unbeatable Business One Crazy Idea at a Time
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This week I am excited to welcome Alison McCauley to the What’s Next Podcast! Alison is the founder and CEO of Unblocked Future, a firm that helps organizations pushing the frontier of emerging technology to communicate vision, build ecosystems, and go to market. Alison is also the best-selling author of Unblocked: How Blockchains Will Change Your Business, and a frequent keynote speaker about the impact of emerging technology on our lives and our world.
THIS EPISODE IS PERFECT FOR… anyone working on or interested in data science and analytics or blockchain technology and anyone intimidated by it and seeking to learn!
TODAY’S MAIN MESSAGE… We’ve seen a dramatic breakdown in supply chains during this time and this pandemic… In this episode, Alison McCauley breaks down emerging technologies in a way that informs the laymen and the savvy professional alike. She discusses the reshaping of the ways in which we conduct business, supply chains, selling and marketing, even cybersecurity and bringing humanity to tech, and (of course) blockchain! According to Alison, blockchain can provide hugely beneficial transparency and visibility when you have competing interests all touching the same ecosystems, and simplify otherwise unnecessarily convoluted processes.
WHAT I LOVE MOST… Alison’s Protopian viewpoint of technology and her enthusiasm for human-focused design in tech!
Running time: 29:11
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Unblocked: How Blockchains Will Change Your Business
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This week I am thrilled to bring you our third What’s Next! Bonus Episode with the incomparable Seth Godin! For this special episode, I'm sharing my recent LinkedIn Live chat with the best-selling author of Purple Cow: Transform Your Business by Being Remarkable!
Seth is an entrepreneur, best-selling author, and speaker. In addition to launching one of the most popular blogs in the world, he has written 19 best-selling books, including The Dip, Linchpin, Purple Cow, Tribes, and What To Do When It's Your Turn (And It's Always Your Turn). His most recent book, This is Marketing, was an instant bestseller in countries around the world. Though renowned for his writing and speaking, Seth also founded two companies, Squidoo and Yoyodyne (acquired by Yahoo!). By focusing on everything from effective marketing and leadership, to the spread of ideas and changing everything, Seth has been able to motivate and inspire countless people around the world.
In 2013, Seth was one of just three professionals inducted into the Direct Marketing Hall of Fame. In an astonishing turn of events, in May 2018, he was inducted into the Marketing Hall of Fame as well.
THIS EPISODE IS PERFECT FOR… everyone! Also, anyone interested in or working in marketing, as well as anyone working in or around education and/or who is concerned with their children’s education.
TODAY’S MAIN MESSAGE… Would we miss you if you didn’t show up? Life is too short to work on things that don’t matter! Let’s talk about impact and being remarkable, let’s find the things that are worth our time, let’s introduce truth and true value into the marketing industrial complex! People should show up like people–it’s been in short supply... Life shouldn’t be a race to get the most zeros on your electronic ledger. So, how are you going to show up as a human for other humans? Seth also takes this time to talk about the democratization of education and how the virtual and modern classroom could stand to be flipped and reimagined for true innovation and improved impact!
WHAT I LOVE MOST… Seth Godin! How kind and generous Seth is with his time and knowledge!
Running time: 34:36
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Seth’s Blog
Akimbo Podcast
THIS IS MARKETING Book
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This week I am thrilled to bring the What’s Next! audience my first double-interview with brilliant academics Leon Prieto and Simone Phipps! Their book, African American Management History: Insights on Gaining a Cooperative Advantage, comes after having been recognized by the Academy of Management for publishing "ground-breaking African-American management history research," much of which has been included in a number of other prominent management books.
Leon is an Associate Professor of Management at Clayton State University. His research areas are in African American management history, social issues in management, and minority social entrepreneurship. His research is focused on the contributions of minorities (gender as well as racial & ethnic) to the development of management as a discipline and the interrelationship between organizational management and society.
Simone is an Associate Professor of Management in the School of Business at Middle Georgia State University, where she teaches organizational behavior, entrepreneurship, principles of management, strategic management, human resource management, and leadership. Her research interests include management history, entrepreneurship, HR practices, leadership, and relationships between the organization and society. Usually, her research involves the exploration or examination of gender, racial, and ethnic minorities, with the aim of highlighting their struggles and contributions, as well as finding possible solutions to improve the minority experience in business and society.
THIS EPISODE IS PERFECT FOR… everyone–especially anyone interested in the source of much current management thinking, leadership practices and/or anyone interested in African-American and Black history.
TODAY’S MAIN MESSAGE… Simone and Leon share some of their ground-breaking, African-American management history research as well as the rich history of cooperative structures inherent in African culture–like the idea of Ubuntu: I am because we are. Leon and Simone break down the importance of cooperation and its place in the post-pandemic world, spirituality and it’s place in the modern capitalist system and the rich history of forgotten and/or hidden figures in black leadership and black business ownership in the United States. Leon and Simone discuss the ramifications of this forgotten history on organizational structures and opportunities today in the 21st century, they also share their mission to make capitalism a more compassionate and more complete system, and their work on updating management textbooks to include influential black figures who have been written out of our so much of our academia on leadership and management.
WHAT I LOVE MOST… The entire interview. It was such an honor to have them on my show.
Running time: 31:50
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Leon’s LinkedIn
Leon’s Twitter
Simone’s LinkedIn
Simone’s Twitter
African American Management History: Insights on Gaining a Cooperative Advantage
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This week I am thrilled to bring you another What’s Next! Bonus Episode with dynamic duo Mark Victor Hansen and Crystal Dwyer Hansen! For this special episode, I'm sharing my recent LinkedIn Live chat with the best-selling authors of the new book: Ask! Our conversation was truly Chicken Soup for the Soul and I just knew my What’s Next! Podcast listeners needed to hear this too!
Mark Victor Hansen is probably best known as the co-author of the Chicken Soup for the Soul book series and brand, setting world records in book sales, with over 500 million books sold. Having spoken to over 6000 audiences worldwide, he continues to receive high accolades from his audiences as one of the most dynamic and compelling speakers and leaders of our time.
Crystal Dwyer Hansen is an international speaker, researcher, corporate consultant, author, and entrepreneur. Her expertise is in the field of human potential. Through her years spent as a Transformational Life Coach, and Wellness/Nutrition Expert, she has seen people experience profound and lasting transformation in relationships, career, health & wellness, by tapping into their own inner resources. Having personally guided people from seemingly impossible states of depression, anxiety, and hopelessness—to triumph, freedom, and happiness, is what drives Crystal’s conviction that all people have unlimited potential for greatness if they only understand how to access those resources.
THIS EPISODE IS PERFECT FOR… anyone who needs a little chicken soup for the soul right now, and/or who needs to listen or learn how to listen.
TODAY’S MAIN MESSAGE… Mark and Crystal share their life’s work, their passion, and how to take adversity and turn it into advantage. With everything happening in the world, it’s a great time to sit and recharge with a hopeful and helpful pair who are looking to give the world a big, comforting bowl of chicken soup! We discusses their latest book Ask! And what questions, to whom and how we should be asking them, and in turn, how we should be listening.
WHAT I LOVE MOST… Learning how ASK, to listen, to listen more, and to listen better.
Running time: 36:05
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Find Mark and Crystal online:
Mark’s LinkedIn
Mark’s Facebook
Mark’s Instagram
Mark’s Twitter
Crystal’s LinkedIn
Crystal’s Facebook
Crystal Instagram
Crystal’s Twitter
Ask!: The Bridge from Your Dreams to Your Destiny Book
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This week I am thrilled to welcome Jeremy Gutsche to the show! Jeremy is a New York Times bestselling author, an award-winning innovation expert and the CEO of Trend Hunter, the world's largest trend firm with 3 billion views, 200,000 idea hunters from 150 million visitors. He even got to help NASA prototype the journey to Mars! Jeremy has been interviewed by media ranging from The Economist and The New York Times to CNN, Bloomberg and WIRED. He is the winner of the Canadian Young Entrepreneur Award and Canada's Top 40 Under 40 Award.
THIS EPISODE IS PERFECT FOR… anyone looking to create opportunity and be a part of driving innovation!
TODAY’S MAIN MESSAGE… Trend Hunter Jeremy Gutsche is here to define what innovation really means to him and what it can mean for you. He also breaks down the difference between chaos and crisis, and how to create opportunity and innovation out of chaos. Heard of Path Dependency? Well, Jeremy breaks down what he calls the traps of Path Dependency so that you can see the great ideas already in your grasp and not repeat the same mistakes that undercut giants like Kodak. A company’s great culture can be the seed of its own destruction. If you’re interested in hearing more, Jeremy’s got plenty to share!
WHAT I LOVE MOST… I really enjoyed reimagining, along with Jeremy, what the future could look like, and I hope you do too!
Running time: 28:36
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YouTube
Create the Future
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to welcome Nick Davis to the show! Nick is a managing partner at Reaching the Future Faster and author of the Amazon Best-Seller: Future Ready: A Change Makers Guide to the Exponential Revolution. He is the prior V.P. of Enterprise Solutions and the current Faculty Chair for Corporate Innovation at Singularity University. Nick is a recognized thought leader in the innovation space who specializes in identifying exponential trends that enable enterprise organizations to deliver customer value through new and existing technology platforms. He is also a Venture Partner at Bold Capital, which invests in high-growth startups that leverage exponential technologies. He’s previously served as External Innovation Leader for PwC and the Director of Corporate Development for The Anderson School of Management at UCLA.
THIS EPISODE IS PERFECT FOR… anyone looking to be Future Ready!
TODAY’S MAIN MESSAGE… Nick is talking about making our business, organizations, and frameworks Future Ready! He discusses the intersection of innovation, leadership, and culture and drives home that being ready for the future doesn’t come down to one thing. It isn't one thing, it's a combination of multiple things, like the decisions you make as a leader and how you allocate your people resources. Moreover, it is your investment in technology that has and will have huge implications on how successful your organization is going to be 12, 18, 24, and/or more months from now. Nick is helping us think critically about the decisions we’ll soon have to make.
WHAT I LOVE MOST… I really enjoyed hearing his framework on how to think about building a business that is “Future Ready” across innovation, leadership, and culture.
Running time: 27:52
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Future Ready Book
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This week I am thrilled to bring you a What’s Next! Bonus Episode with a real estate powerhouse, Tracy Tutor of Million Dollar Listing Los Angeles! For this special episode, I'm sharing my recent LinkedIn Live chat with Tracy, author of the new book: Fear Is Just a Four Letter Word. It was a fantastic conversation and one I just knew my What’s Next! Listeners would enjoy! With almost 20 years of experience, Tracy Tutor is one of the top agents at Douglas Elliman Beverly Hills and is an integral part of their Sports & Entertainment division. Tracy’s undeniable confidence has propelled her into rooms with some of the most powerful people in LA, representing some of the most noteworthy brands in real estate, and iconic architects such as Frank Gehry, John Lautner, and Pierre Koenig. Tracy has consulted for the luxury five-star hotel and resort, Amangiri in Canyon Point, Utah on the sales of over $400 million dollars in branded real estate. She is also a representative of one of the most exciting new developments to come to Los Angeles, the West Hollywood EDITION Hotel and Residences, designed by British architect John Pawson and created by visionary hotelier Ian Schrager. Most recently, she has been chosen to be The US Ambassador for the Royal Atlantis Resort and Residences in Dubai, a breathtaking structure designed by award-winning architects Kohn Pederson Fox, and is also an Ambassador for Costa Palmas, on the East Cape of Los Cabos, where the Amanvari and Four Seasons have a robust villa offering luxury beachfront living at its finest.
THIS EPISODE IS PERFECT FOR… anyone interested in luxury real estate, anyone who watches Million Dollar Listing LA, women interested in hearing from a confident businesswoman on the frontlines, and ANYONE who wants to OWN THE ROOM!
**TODAY’S MAIN MESSAGE…** Tracy shares her journey to real estate, talks the nitty-gritty of sales and not letting anyone shake your confidence, and following your passion–even through an unprecedented quarantine! She also shares the growing role of technology in real estate and how to navigate expectations for something that is likely to be the single largest investment anyone can and will make. Tracy breaks it down for the What’s Next audience and expands on the conversation–with a healthy dose of her signature wit!
WHAT I LOVE MOST… Tracy’s candor and her eagerness to share her journey in embracing her own power and confidence so that others can do the same!
Running time: 37:57
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Fear Is Just a Four Letter Word Book
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This week I am thrilled to welcome the incomparable Chester Elton. Chester is a Coach, Keynote Speaker, Organizational Culture, Employee Engagement, and Teamwork Expert, and the #1 Bestselling Business Author! Along with writing partner Adrian Gostick, he is a Bestselling Author of multiple Business and Leadership titles like The Carrot Principle, The Best Team Wins, and The Orange Revolution. His latest title, co-authored by writing partner Adrian Gostick, is Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results.
THIS EPISODE IS PERFECT FOR… extroverts, introverts, sales, leaders, individuals...
TODAY’S MAIN MESSAGE… When it comes to now, Chester digs deep on building momentum, building community, and nurturing relationships remotely, and what that might look like going forward. We are all having to learn quickly and are often leading from a place of uncertainty. Chester is here to help us lead from a place of gratitude. He’s do just that addressing how we can adjust, better communicate, and really lead with gratitude!
WHAT I LOVE MOST… Chester’s big asks: be more grateful, be more kind, be more patient.
Running time: 30:55
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Leading with Gratitude Book
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to welcome two-time What’s Next! guest, and friend of the show, Maria Konnikova. Maria is the author of The Biggest Bluff: How I Learned to Pay Attention, Master Myself, and Win. She is a regular contributing writer for The New Yorker, and has written for the Atlantic, the New York Times, Slate, the New Republic, the Paris Review, the Wall Street Journal, Salon, the Boston Globe, the Scientific American, WIRED, and Smithsonian, among many other publications. Her writing has won numerous awards, including the 2019 Excellence in Science Journalism Award from the Society of Personality and Social Psychology. While researching The Biggest Bluff, Maria became an international poker champion and the winner of over $300,000 in tournament earnings. Maria also hosts the podcast The Grift from Panoply Media and is currently a visiting fellow at NYU’s School of Journalism. Her podcasting work earned her a National Magazine Award nomination in 2019. Maria graduated from Harvard University and received her Ph.D. in Psychology from Columbia University.
THIS EPISODE IS PERFECT FOR… anyone curious about luck, chance, and poker, and who wants to become a better person, a stronger person, a better decision-maker. It's for that person. It's for people who want that.
TODAY’S MAIN MESSAGE… You never know what skills will be useful, and you can’t predict the future. She uses Game Theory to address the variance of life, the setbacks and hardships life presents, and the overwhelming importance of separating the outcome of a decision from the process of decision-making. You should evaluate the process on its own merits to make a good decision–the best decision.
WHAT I LOVE MOST… How many interesting topics we were able to discuss!
Running time: 34:24
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The Biggest Bluff
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This week I am thrilled to welcome Mike Walsh to the show. Mike is the CEO of Tomorrow, a global consultancy on designing companies for the 21st century. A global nomad, futurist, and author of the bestselling book, The Algorithmic Leader, he advises some of the world’s biggest organizations on digital transformation and disruptive innovation in this new era of machine intelligence. Mike is also a prolific writer and commentator, whose views have appeared in a wide range of international publications including the Harvard Business Review, Inc. Magazine, BusinessWeek, Forbes, and The Wall Street Journal. Each week he interviews provocative thinkers, innovators, and troublemakers on his podcast, Between Worlds, and his latest book, The Algorithmic Leader: How to be smart when machines are smarter than you, offers a hopeful and practical guide for reinventing leadership and organizations. Mike's other books include Futuretainment (winner of the design award by the Art Director’s Club in New York), published by Phaidon, and The Dictionary Of Dangerous Ideas.
THIS EPISODE IS PERFECT FOR… individuals, innovators, leaders, start-ups, organizations, and brands.
TODAY’S MAIN MESSAGE… Mike talks about innovation, disruption, and the algorithms of leadership. He also expounds on the inherent biases in algorithms, the far-reaching implications of critical design-choices, the necessity of granularity in data anthropology, the future of automation, and what it is that drives decision-making and should drive it moving forward. It is a riveting and future-facing conversation that is incredibly timely as we live through a civilization-scale, disrupting event that has touched virtually every part of the globe.
WHAT I LOVE MOST… his ability to use stories to share future use cases of technology.
Running time: 30:59
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YouTube
The Algorithmic Leader
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This week I am beyond thrilled to welcome Chris Schembra to the show. Chris is the bestselling author of "Gratitude and Pasta: The Secret Sauce for Human Connection", chronicling his adventures as one of the most sought-after dinner hosts in the World. Forbes has just ranked his book as the #2 book of 2020 to create Human Connection and USA Today calls him the "Gratitude Guru.” He is the Founder + Chief Question Asker of 7:47, an advisory firm that helps companies give the GIFT of community and belonging to their VIP clients and partners. Having used their signature pasta sauce to spark over 400,000 relationships around the dinner table, their core hypothesis is that giving gratitude to others is the key to fulfillment, and ultimately good for business. Currently, 7:47 is leading a year-long study on how gratitude and empathy affect entrepreneurship and the values their companies stand for. Their research revolves around a singular question, “If you could give credit or thanks to one person in your life, that you don’t give enough credit or thanks to, who would that be?”
I am beyond delighted to have Chris Schembra on the What’s Next! Podcast for a timely and moving conversation you don’t want to miss.
THIS EPISODE IS PERFECT FOR… people who need and/or want connection, people who want to do better and succeed more, and people who love pasta.
TODAY’S MAIN MESSAGE… Chris shares his journey through success and plenty, as well as loneliness and rebuilding, and through it all, what gratitude, connection, and pasta have meant to him and to the people around him. He shares the value of connection from catharsis and physical health, to the strengthening of both personal and business connections that directly affect how successful, fulfilled, and prosperous you ultimately are. He also discusses the importance of connection in our current, COVID-19-locked-down reality, how to do it better and drive innovation and creativity, and how his dinners are going virtual!
WHAT I LOVE MOST… When in doubt, show gratitude!
Running time: 34:06
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YouTube
Gratitude and Pasta
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to welcome Joel Peterson to the show. Joel is the Chairman of the Board of Overseers at the Hoover Institution at Stanford University, as well as the Chairman of the Board at JetBlue Airways. He has served on more than three dozen boards over the past 45 years, most notable among them being The Dallas Market Center, Texas Commerce Bank (Dallas), and Asurion. He currently serves on the boards of Franklin Covey and Packsize, and is also the Founding Partner and Chairman of Peterson Partners, a Salt Lake City-based investment management firm. Peterson Partners has invested in over 200 companies through 13 funds in four primary asset classes: growth-oriented private equity, venture capital, real estate, and search funds. Joel earned his MBA from Harvard Business School and now teaches at Stanford University. He has been awarded the 2005 Distinguished Teaching Award and the 2016 Robert K. Jaedicke Silver Apple Award at the Stanford University Graduate School of Business. I am beyond delighted to have Joel Peterson on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… leaders, entrepreneurs, and those wanting to move into entrepreneurial and leadership roles.
TODAY’S MAIN MESSAGE… Joel discusses the crisis of trust, entrepreneurial leadership, the future of travel in the face of a global pandemic, and remote learning. Building a high-trust culture within your organization is the best and most powerful way to manage a company–and come back from this pandemic. That kind of trust isn’t possible to achieve in an instant, but it can be lost in an instant. It is powerful but fragile. So, to help us navigate trust and leadership, Joel breaks down the laws that underpin trust and the skills that underpin a true entrepreneurial leader!
WHAT I LOVE MOST… Talking about the culture of trust and the competitive edge that it brings!
Running time: 25:57
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The 10 Laws of Trust
Entrepreneurial Leadership
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the absolute pleasure of welcoming Gretchen Carlson to the show. Gretchen is a journalist, author, and empowerment advocate who paved the way for the #MeToo movement with her historic 2016 sexual harassment complaint against the chairman of Fox News, Roger Ailes. Named one of Time Magazine’s “100 Most Influential People in the World,” Carlson is one of America’s most successful news anchors, as well as a globally recognized advocate for female empowerment–her TED Talk on the subject garnering almost 2 million views. She is also the celebrated author of the New York Times bestseller “Be Fierce,” and a main character in the 2019 film, Bombshell, where she is played by Oscar-winner, Nicole Kidman. In December 2019, Carlson founded the organization “Lift Our Voices” with former Fox News colleagues Julie Roginsky and Diana Falzone. Its mission is to end the practice of Non-Disclosure Agreements, confidentiality provisions and forced arbitration clauses that have prevented employees from publicly discussing and disclosing toxic workplace conditions, including sexual harassment and assault.
An honors graduate of Stanford University, Carlson was valedictorian of her high school class and studied at Oxford University in England. A violin prodigy, she performed as a soloist with the Minnesota Orchestra at age 13, and in 1989 became the first classical violinist to win the Miss America crown. I am beyond thrilled to have Gretchen Carlson on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone andeveryone looking to build their courage, stand up for what’s right and feel safe in telling your own story.
TODAY’S MAIN MESSAGE… Gretchen shares her story of moving from opportunity to opportunity and witnessing her life work in mysterious ways. She impresses upon us the importance of being prepared to rise to the opportunity and building your courage along the way. Throughout her storied career, Gretchen says she was building courage–the courage that would ultimately serve her in her advocacy for women. She shares her experience in journalism and television and her advocacy work to help lift the voice of other women and keep them from being silenced. If you don’t tell the truth, who will?
WHAT I LOVE MOST… I love talking to Gretchen about courage, taking chances, and standing up for what you believe in!
Running time: 36:16
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GretchenCarlson.com
LiftOurVoices.org
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am beyond delighted to be speaking with Alain Hunkins. Alain is a sought-after speaker, consultant, trainer, and coach. He is the author of the gound-breaking new book about leadership, Cracking The Leadership Code: Three Secrets to Building Strong Leaders. Over his twenty-year career, he has led over 2,000 groups in 25 countries himself. Alain’s clients include Wal-Mart, Pfizer, Citigroup, General Electric, State Farm Insurance, IBM, General Motors, and Microsoft. He has designed and facilitated seminars on numerous leadership topics, including teambuilding, conflict management, communication, peak performance, innovation, engagement, and change. Alain serves on the faculty of Duke Corporate Education and has published over 400 articles on leadership. I am thrilled to have Alain Hunkins on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… leaders both new and old, aspiring and current! Anyone who wants to shorten the leadership learning curve and accelerate their growth.
TODAY’S MAIN MESSAGE… Why do people choose to do what they do? Where is the disconnect between intention and actual performance? Are we truly self-aware? Alain breaks down how we can crack the leadership code and how we can learn from great leaders as well as mediocre ones to get the best results! Alain is all about shortening the learning curve and accelerating your growth. He analyzes the principles and what he terms “shadow principles,” to help you get there too.
WHAT I LOVE MOST… I love how timely this conversation on Leadership, as well as working from home, is!
Running time: 28:36
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Alain’s Book
Alain Hunkins Website
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This week I am beyond delighted to be speaking with Molly Bloom. Molly is an inspirational keynote speaker, entrepreneur, and the bestselling author of Molly’s Game, a memoir which was adapted into an award-winning film of the same name by Aaron Sorkin. Molly began her career as a world-class skier. While training as a pre-teen she was diagnosed with severe scoliosis and had to undergo surgery that doctors said would end her athletic career. A year later, fully recovered, she was back on the slopes and went on to join the U.S. Ski Team. But, her Olympic dreams would go unrealized and this would lead her to what she thought would be a year sabbatical in LA. She was finishing her degree in Political Science at the University of Colorado – Boulder and was in the process of applying to top tier Law Schools, when her assistant job turned her into an accidental entrepreneur running one of the most exclusive, high-stakes underground poker games in the world, pulling in as much as $4 million per year. What happened next is where her story truly begins!
The film Molly’s Game, written and directed by Aaron Sorkin, stars Jessica Chastain (as Molly), Idris Elba, Kevin Costner, Michael Cera, Brian d’Arcy James, and Chris O’Dowd. Bloom has appeared on numerous shows and in media outlets such as Ellen, Vice, The Los Angeles Times, NPR, Vulture, and has been asked to speak at Fortune’s Most Powerful Women, for companies like Blackrock Financial, SiriusXM Radio, and delivered the 2018 commencement speech at Colorado State University. I am truly delighted to have Molly Bloom on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… everyone! Everybody and anybody will find Molly’s story fascinating and intriguing.
TODAY’S MAIN MESSAGE… Molly shares her story of inspiration, intrigue, and events straight out of a Hollywood movie! She recounts her journey from Olympic-hopeful and college student, to LA waitress, to building and operating the largest and most notorious private poker game in the world. Molly’s story is one of innovation, inspiration, ambition, redemption, and entrepreneurship.
WHAT I LOVE MOST… I love what Molly has to say about owning your name, and really being seen and heard. I also love how clear she is on finding what you stand for and getting clear on what you are and are not willing to do.
Running time: 32:40
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This week I am thrilled to be speaking with Mitch Lowe. Mitch was one of the early pioneers in the movie rental industry opening video rental stores in the early 1980’s. In the late 90’s Mitch joined Marc Randolph and Reed Hastings at Netflix as the video industry expert. As VP of Business Development and Strategic Alliances for Netflix’s first 5 years, and as a member of its core executive team, Mitch led many of the partnerships that drove new subscribers to join Netflix. Mitch left Netflix in 2003 after a very successful IPO and joined the business development team at McDonalds Ventures to build a DVD evening machine business called Redbox. Mitch served as its COO and President for 8 years, growing the company from $36k in first-year revenue to over $1.5B in revenue 8 years later. Today Mitch invests in startups and gives inspirational speeches around the world to corporations, conferences, and students sharing stories of innovation, disruption and facing the challenges of building new products and services. I am truly delighted to have Mitch Lowe on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… executives, managers, founders of small and large organizations – anyone looking to hear from someone who has been part of one of the biggest disruption stories in the new digital age.
TODAY’S MAIN MESSAGE… Mitch shares his proven experience and tips on how to become more innovative and disruptive in your own organization. What should you do and when? Mitch shares how you can identify a need on the frontlines of your customer base and use that data to create a company that truly addresses that need.
WHAT I LOVE MOST… I get to chat with an innovator whose work I covered in my own book, and I love the concept of the order and sequence in which you do things! Mitch gives you actionable items you can implement Monday morning to start making that progress.
Running time: 32:48
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This week I am thrilled to be speaking with Adam Kingl. Adam is an author and keynote speaker who educates future leaders on culture, purpose, team dynamics, the future of work, creativity, strategic innovation, management innovation, and the generational paradigms of work and leadership. He is Adjunct Faculty at Ashridge – Hult International Business School. He was the Regional Managing Director, Europe, for Duke Corporate Education and the Executive Director of Thought Leadership and Learning Solutions for London Business School. Adam’s new book, Next Generation Leadership, is out now. I am delighted to have Adam Kingl on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… managers, leaders, CEOs, Start-ups, entrepreneurs and anyone recruiting and/or managing young professionals!
TODAY’S MAIN MESSAGE… Adam helps us understand how best to navigate five generations of workers in the workforce for the first time in history, especially the GenY workforce. How you recruit, manage, enable, and retain new generations of workers is critical to the success of your organization. Without happy employees, you won’t have happy customers. Adam helps us navigate this most critical frontier.
WHAT I LOVE MOST… Hearing what Gen Y thinks, thinking about how we invest in talent moving forward, and even how we handle losing and rehiring talent in the future!
Running time: 33:22
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Adam’s Book:
Next Generation Leadership
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This week I am speaking with the delightful and purpose-driven, Raj Sisodia. Raj is the FW Olin Distinguished Professor of Global Business and Whole Foods Market Research Scholar in Conscious Capitalism at Babson College, and Co-Founder and Co-Chairman of Conscious Capitalism Inc. He has a Ph. D. in Marketing from Columbia University and has published eleven books, including Firms of Endearment: How World Class Companies Profit from Passion and Purpose and his most recent book, The Healing Organization: Awakening the Conscience of Business to Help Save the World. Raj is also the co-author of the New York Times bestseller Conscious Capitalism: Liberating the Heroic Spirit of Business (2013) and Wall Street Journal bestseller Everybody Matters (2015). He was named one of “Ten Outstanding Trailblazers of 2010” by Good Business International, and one of the “Top 100 Thought Leaders in Trustworthy Business Behavior” by Trust Across America for 2010 and 2011. He is on the Board of Directors at The Container Store and a trustee of Conscious Capitalism Inc. I am thrilled to have Raj Sisodia on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… People searching for their personal purpose in the work they do each day.
TODAY’S MAIN MESSAGE… Raj uncovers and expands on the unmet need for conscious capitalism in contemporary business. We are talking about ethics in business and marketing, purpose, value, and true happiness. This is not something mutually exclusive from business and capitalism, but the way Raj explains it, something that is vitally a part of the business ecosystem and indispensable to building a worthwhile and successful brand. Learn how to be courageously patient, identify your brand’s true purpose, and care for your team, your employees, and your customers at scale.
WHAT I LOVE MOST… Raj’s journey from marketing to uncovering a true passion that seeks to make business more conscientious, impactful and valuable to society.
Running time: 29:51
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Raj’s Books:
The Healing Organization
Conscious Capitalism Field Guide
Firms of Endearment
Everybody Matters
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This week I am speaking with luminary, and world-famous juggler, Michael J. Gelb. Michael is the world’s leading authority on the application of genius thinking to personal and organizational development. He is the author of 16 books including How to Think Like Leonardo Da Vinci, Innovate Like Edison and Discover Your Genius. Michael’s books have been translated into 25 languages and have sold more than one million copies. His new book The Healing Organization: Awakening the Conscience of Business to Help Save the World, co-authored with Professor Raj Sisodia, was released on September 17, 2019. I am thrilled to have Michael J. Gelb on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone and everyone wanting to approach life with genius and mastery.
TODAY’S MAIN MESSAGE… Michael Gelb breaks down how we too can think like innovation master and genius, Leonardo Da Vinci. It is a conceptual roadmap that is sure to change how you approach work and life. Confidence and a desire to find the beauty of truth will change how you approach and learn from failure and continue to feed your curiosity. Moreover, as a world-famous juggler, Michael also shares how we can keep multiple balls in the air ourselves, and how we can solve problems quickly and efficiently.
WHAT I LOVE MOST… Michael’s motto of maintaining the curiosity of a child with the focus of a grown-up.
Running time: 35:30
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Michael's Website
Healing Leader Website
Michael’s Books:
How to Think Like Leonardo Da Vinci
The Art of Connection
Discover Your Genius
Creativity on Demand
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the absolute pleasure of speaking with Adam Zeitsiff. Adam is the President & CEO of Gold’s Gym - one of the world’s most recognizable and iconic brands, Gold’s Gym serves over 3 million people daily with more than 700 locations across 23 different countries on 6 continents. Having previously served as the company’s CIO and SVP of Brand Innovation from 2016-2018, Adam was enticed back to lead the evolution and global resurgence of Gold’s Gym in early 2019. Adam spearheads brand innovation offerings, including AMP by Gold’s Gym, the company’s new digital fitness app, and a variety of new and innovative fitness concepts being developed for launch in 2020. I am thrilled to be speaking with Adam Zeitsiff on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone looking to build engagement, innovate with purpose, and/or who loves Gold’s Gym and maybe needed that nudge on their New Year’s resolution!
TODAY’S MAIN MESSAGE… It’s all about innovating and looking forward while still staying true to your mission and your identity. Gold’s seeks to extend its brand and keep users and clients engaged. But, how do you keep clients and users engaged, Adam breaks it down and discusses choice, personalization, and community.
WHAT I LOVE MOST… It’s so exciting to talk to someone who is the keeper of such an iconic brand and moreover, this chat is all about helping you get strong both personally and professionally!
Running time: 29:39
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Happy New Year 2020 and welcome back to the What's Next! podcast with Tiffani Bova. For our first episode of 2020, we are highlighting the most popular episode of 2019 featuring our awesome guest, Dorie Clark! Dorie Clark is an author, sought after consultant, speaker, and adjunct professor at Duke University’s Fuqua School of Business. She is the author of Entrepreneurial You (named one of the most important business books of 2017 by Inc.), Reinventing You, and Stand Out (named #1 Leadership Book of 2015 by Inc.). A former presidential campaign spokeswoman, the New York Times describes her as an “expert at self-reinvention and helping others make changes in their lives.” I am excited to share my wonderful chat with Dorie Clark on the What’s Next! Podcast as we launch into 2020!
**THIS EPISODE IS PERFECT FOR…** Entrepreneurs budding or otherwise, those looking to advance and position themselves successfully, professional in sales, marketing, and beyond who want to know more about branding and building expertise.
**TODAY’S MAIN MESSAGE…** So, how do you really become *known*for your expertise, either in your company or in your industry? Fundamentally, there are three key elements, and after extensive research and interviews with the people who did just that, Dorie has the answers for you. It is a seemingly simple three-part recipe: content creation, social proof, and networking. Dorie breaks these down further but, if you want to establish yourself as an expert or as a company known for its expertise, this is your roadmap. Professionals seeking this recognition would do well to prepare themselves for the emotional fortitude this journey will take. Along the way, you should also be willing to learn from the experiences of people you admire and highlight the work as you build your platform. This will not only help you develop your own point of view but also start getting you closer to that elusive “breakthrough” idea.
WHAT I LOVE MOST… I love digging further into building personal and professional brands. It is one of the top five questions I always get, and I love that Dorie gives us some awesome, practical and effective pointers that we can start implementing immediately.
Running time: 33:13
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Official Website
Dorie’s Books:
Entrepreneurial You
Reinventing You
Stand Out
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the absolute pleasure of speaking with Ron Tite. Ron is a best-selling author, entrepreneur, speaker and investor. He has been an award-winning advertising writer and Creative Director for some of the world’s most respected brands including Air France, Evian, Fidelity, Hershey, Johnson & Johnson, Kraft, Intel, Microsoft, Volvo and many others. He is Founder and CEO of Church+State, an agency that unifies content and advertising for global brands and media companies and has written for television, a children’s book, a hit play and an award-winning comedy book. He was the Executive Producer & Host of the award-winning comedy show, Monkey Toast and now hosts the podcast The Coup. An in-demand speaker all over the world, Ron also speaks to leading organizations about creativity, disruption, branding, and leadership. His first book, Everyone’s An Artist - Or At Least They Should Be (Co-written by Scott Kavanagh and Christopher Novais), was published in 2016, and his most recent book, Think • Do • Say: How to Seize Attention and Build Trust in a Busy Busy World, has just hit store shelves! I am thrilled to be speaking with Ron Tite on the What’s Next! Podcast.
**THIS EPISODE IS PERFECT FOR…** brands looking to build trust and lead with creativity and true insight!
TODAY’S MAIN MESSAGE… Ron gives us his insightful and humorous take on building brands. He talks about using humor and creativity to deliver insight, investing your time and creative energy in the “original,” and building brands that cut through and inspire real trust. It’s so important for brands to invest in what they think, do, and say, and Ron breaks it down for us. Every brand and organization should have a belief that goes beyond product; a belief that provides purpose. Once you have that, you must do something actionable that reinforces that purpose, and moreover, if that purpose is truly sincere and essential to your brand, it will be worth talking about! So, talk about it! Talk about your purpose in an authentic and focused way. Only then can your brand truly weather the crisis of trust.
WHAT I LOVE MOST… Ron talks about seizing the attention of customers and employees by staying curious, staying passionate, and building that authentic trust!
Running time: 30:40
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Ron’s Books:
Everyone's An Artist (or At Least They Should Be)
Think. Do. Say.
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the absolute pleasure of speaking with Kara Swisher. Kara is the co-founder and editor-at-large of Recode, producer and host of the Recode Decode and Pivot podcasts, and co-executive producer of the Code Conference series. She also has a special series on MSNBC called “Revolution” on the impact of technology on work, society and more, and is a contributing opinion writer for the New York Times. She is also the author of “aol.com: How Steve Case Beat Bill Gates, Nailed the Netheads and Made Millions in the War for the Web.”
THIS EPISODE IS PERFECT FOR… anyone wants to hear a no-holds-barred conversation about the state of Silicon Valley, what the next generation of Unicorns might look like and what VCs want, what they need, and what they should be paying attention to.
TODAY’S MAIN MESSAGE… Kara Swisher talks about the role of AI and automation moving forward and the onus that will be placed on employees to reskill. In this new job market, creativity and problem-solving will be more important than ever before. Kara rounds out this episode with what trust looks like in the new tech economy, the role of regulators moving forward, and the importance of ethical thinking in new technologies in an industry that is facing a crisis of privacy.
WHAT I LOVE MOST… Kara Swisher is out having the tough conversations, fighting the good fight every day and staying engaged and aware as technology evolves in our society.
Running time: 27:19
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Kara’s Podcast:
Recode Decode
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This week I have the pleasure of speaking with Soledad O’Brien. Soledad is an award-winning journalist, speaker, author and philanthropist who anchors and produces the Hearst Television political magazine program “Matter of Fact with Soledad O’Brien.” Soledad is also the founder and CEO of Starfish Media Group, and reports for HBO Real Sports, the PBS NewsHour, WebMD and has authored two books. She has appeared on networks, Fox and Oxygen, and anchored and reported for NBC, MSNBC and CNN. She has won numerous awards, including three Emmys, the George Peabody award, an Alfred I DuPont prize and the Gracie, and Newsweek Magazine named her one of the “15 People Who Make America Great.” With her husband, she is the founder of the PowHERful Foundation that helps young women get to and through college. I am absolutely thrilled to be speaking with Soledad O’Brien on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone looking to be a better storyteller, feed their curiosity and attract people to your mission.
TODAY’S MAIN MESSAGE… Soledad shares her journey and how she made the leap from preparing for med-school to a career in journalism. As an award-winning journalist, she also shares the importance of being curious and asking the right questions, how we can become better storytellers, and how we can prepare and listen better. Are you confident in being able to tell your story, or your company’s story, well? Listen to my chat with Soledad O’Brien and find out!
**WHAT I LOVE MOST****…** Having the opportunity to interview a world-renowned journalist, with over 30-years of experience, who champions telling the true stories of real people who wouldn’t have the opportunity to have their stories told.
Running time: 39:21
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Soledad on Matter of Fact TV:
https://matteroffact.tv
Soledad’s Book:
The Next Big Story: My Journey Through the Land of Possibilities
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the pleasure of speaking with Emily Chang. Emily is a San Francisco-based anchor and an executive producer of “Bloomberg Technology.” Before joining Bloomberg in 2010, Chang served as an international correspondent for CNN in Beijing and London, as well as a reporter at KNSD, NBC’s affiliate in San Diego. While at KNSD she won five regional Emmy Awards. She is also the author of Brotopia: Breaking Up the Boys' Club of Silicon Valley, which investigates and examines sexism and gender inequality in the tech industry. I am absolutely thrilled to be speaking with Emily Chang on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… leaders, peers, and business owners who create professional environments and who want to foster more diverse and inclusive environments that thrive.
TODAY’S MAIN MESSAGE… Emily talks about her book Brotopia and shares small but brilliant ways to make sure you’re actively creating a diverse working environment that is inclusive and diverse in thought. It’s our responsibility as leaders, peers, and business owners to make sure that those around us feel that they are listened to, they are heard, and that they have the opportunity to share their stories.
WHAT I LOVE MOST… It doesn’t take a lot to create a more diverse and inclusive environment, and Emily teaches us how small things can make a massive impact.
Running time: 33:23
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Emily on Bloomberg:
www.bloombergmedia.com
Emily’s Book:
Brotopia
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the pleasure of speaking with Hal Gregersen. Hal is Executive Director of the MIT Leadership Center and Senior Lecturer at the MIT Sloan School of Management. His newest book, Questions are the Answer: A Breakthrough Approach to Your Most Vexing Problems at Work and In Life(a Nautilus Book Award winner in 2018), builds on 200+ interviews with renowned business, technology, education, government, social enterprise, and artistic leaders. Ranked one of the world’s 25 most influential management thinkers by Thinkers50, and winner of the 2017 Distinguished Achievement Award for leadership, Hal regularly delivers inspirational keynote speeches, motivational executive seminars, and transformational coaching experiences. He has co-authored ten books and is the author of more than 50 articles, book chapters, and cases on leading innovation and change (with more than 10,000 citations by other scholars). His research has been highlighted in global media such as BBC, CNN, The Economist, Fast Company, Financial Times, Forbes, Fortune, The New York Times, and The Wall Street Journal. He is also the founder of The 4-24 Project, an initiative dedicated to rekindling the provocative power of asking the right questions in adults so they can pass this crucial creativity skill onto the next generation. I am absolutely thrilled to be speaking with Hal Gregersen on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone who wants to get better and rekindle his or her curiosity!
TODAY’S MAIN MESSAGE… Hal teaches us all about asking questions and really listening to the answers. Are you stopping and reflecting on how many and what kinds of questions you ask? Are you getting and acting on good feedback? Hal helps us pause and take a moment to rediscover our child-like curiosity and move forward as better leaders, better employees, and better humans!
WHAT I LOVE MOST… Hal’s 24-hour question audit. We all should be doing this!
Running time: 35:46
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Hal’s Website:
halgregersen.com
Hal’s Book:
Questions are the Answer
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This week I have the pleasure of speaking with Liz Fosslien who is the co-author and illustrator of the Wall Street Journal best-seller No Hard Feelings: The Secret Power of Embracing Emotions at Work, and the Head of Content at Humu. Humu is a company that makes work better by using behavioral science and machine learning to make change easier. Liz's writing and illustrations have been featured on or by The New York Times, the Harvard Business Review, The Economist, WNYC, and NPR’s Marketplace. I am absolutely thrilled to be speaking with Liz Fosslien on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone experiencing burn out, remote workers, and those who have experienced a lack of belonging at work.
TODAY’S MAIN MESSAGE… Liz teaches us about the secret power of embracing your emotions in the workplace in an appropriate and productive way. She talks about creating an environment of belonging and preventing the infamous office blow-up. She breaks down emotion, expression, and burnout, and talks about how we can be more productive leaders when we are reflective by employing EQ to create a healthy and productive work environment. Becoming a more present leader can help keep you and your team from experiencing productivity-killing burnout! Liz also discusses practical strategies for efficiency and efficacy in the workplace.
WHAT I LOVE MOST… “You can’t pour from an empty cup.” Liz flags this analogy and its importance in the workplace, especially for leaders.
Running time: 36:45
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Liz’s Website:
www.fosslien.com
Liz + Mollie’s Book:
No Hard Feelings
Liz + Mollie’s Website:
www.lizandmollie.com
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the pleasure of chatting with Jerry Colonna. Jerry is an American Venture Capitalist, Professional Coach, and the CEO and co-founder of Reboot.io which is an executive coaching and leadership development firm. For nearly 20 years he has used the knowledge gained as an investor, an executive, and a board member for more than 100 organizations to help entrepreneurs and others lead with humanity, resilience, and equanimity. Prior to his career as a coach, he was a partner with JPMorgan Partners (JPMP) the private equity arm of JP Morgan Chase. He joined JPMP from Flatiron Partners, which he launched in 1996 with Fred Wilson. Flatiron became one of the most successful, early-stage investment programs in the New York City area. I am thrilled to have Jerry Colonna on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… new leaders looking to be empowered, leaders and stakeholders looking for the best way to make a return on investment, and anyone seeking radical self-inquiry.
TODAY’S MAIN MESSAGE… Why aren’t human beings predictable, relatively easy to program, and why is it that my input doesn’t give me the output that I expect? Jerry talks about the internal wish to ameliorate our own internal anxiety that leads us, instead of learning to work around fear of unpredictability and change. He takes us on a therapeutic journey to make space for innovation and the mess that creates it and addresses the radical self-inquiry that helps us unpack our belief systems and how we operate in relation to important things like money.
WHAT I LOVE MOST… Jerry’s breakdown of leadership styles and how our upbringing influences how we lead and ultimately succeed in one of the most open, honest and vulnerable interviews I have done.
Running time: 35:47
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Jerry’s Website:
www.reboot.io
Jerry’s Book:
Reboot: Leadership and the Art of Growing Up
Jerry’s Podcast:
The Reboot Podcast
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am so thrilled to be able to chat with Tasha Eurich. Tasha is an organizational psychologist, researcher, and New York Times best-selling author. Over her 15-plus-year career, Tasha has built a reputation as a fresh, modern voice in the business world by pairing her scientific grounding in human behavior with a pragmatic approach to professional development. She’s helped thousands of leaders—from public company CEOs to early-stage entrepreneurs—improve their self-awareness and success. Her TEDxMileHigh talks have been viewed more than three million times and in 2019, Thinkers50 named her one of the top 30 emerging management thinkers in the world. She was also chosen from more than 16,000 candidates as one of Marshall Goldsmith’s “100 Coaches” to advance the practice of leadership. Her first book, Bankable Leadership, debuted at #8 on The New York Times bestseller list and her latest book, Insight, was named a Best Book of 2017 by Strategy+Business and nominated for Best Book of the Year by 800CEOREAD. I am beyond thrilled to be speaking with Tasha Eurich on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… aspiring and current leaders, as well as anyone interacting with other humans in the 21st century who want to become more self-aware.
TODAY’S MAIN MESSAGE… As the foundational skill for our success and happiness in both our professional and personal lives, it behooves us to become self-aware both internally and externally, and Tasha breaks it down.
WHAT I LOVE MOST… I have always thought that the conversation around self-awareness, how we lead and how we think we lead, and how we communicate and think we communicate is fascinating and so beneficial. This podcast will open your eyes to the reality of your own self-awareness and how others might perceive you.
Running time: 34:10
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YouTube
Tasha’s Website:
tashaeurich.com
Tasha’s Books:
Insight
Bankable Leadership: Happy People, Bottom-Line Results, and the Power to Deliver Both
The Insight Quiz:
The Insight Quiz
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to be speaking with Doug Stephens. Doug is the Founder of Retail Prophet. He is one of the world’s foremost retail industry futurists whose intellectual work has influenced well-known international retailers, agencies and brands like Walmart, Google, L'Oreal, Disney, BMW, Citibank, and LVMH. Doug is the author of two groundbreaking books, The Retail Revival: Re-Imagining Business for the New Age of Consumerism (2013) and Reengineering Retail: The Future of Selling in a Post-Digital World (2017). Doug is also the nationally syndicated retail columnist for CBC Radio and sits on multiple corporate and academic advisory boards including the David Sobey Centre for Innovation in Retail & Services at St. Mary’s University. His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, The BBC, Bloomberg Business News, TechCrunch, The Financial Times, The Wall Street Journal and Fast Company. I am excited to be speaking with Doug Stephens on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone looking to understand the future of retail and what value brands can derive from maintaining storefronts, investing in multi-channel engagement and what disruptions might be right around the corner.
TODAY’S MAIN MESSAGE… Doug Stephens breaks down the past, present, and future of retail, and talks bringing metrics and experience into the future to keep stores open. Have we come full circle? Doug thinks so, and he is sharing just how. He also shares his insight on giants like Amazon, why he thinks they are ripe for disruption, the retail experience, how our current metrics are living in the past, and how brick and mortar stores can be your most powerful and measurable media channel.
WHAT I LOVE MOST… So often I get asked about the death of retail, so it was really great to get a chance to talk to an expert like Doug who can shed more light on the realities.
Running time: 39:01
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Doug’s Website:
www.retailprophet.com
Doug’s Books:
The Retail Revival: Re-Imagining Business for the New Age of Consumerism
Reengineering Retail: The Future of Selling in a Post-Digital World
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the distinct honor and pleasure of speaking with Olympic silver medalist John Coyle. Known as “The Time Guy,” John is a thought leader in the field of chronoception—the study of how humans process time— and one of the world's leading experts in Design Thinking. A graduate of Stanford University’s Product Design Program and a Kellogg MBA, John is an NBC sports analyst, two-time TEDx presenter and sought-after keynote speaker. His presentations combine the data and analytics of a professor with the inspired storytelling of an Olympic athlete. He is also a best-selling author of two books, Design For Strengths: Applying Design Thinking to Individual and Team Strengths and The Art of Really Living Manifesto. As a speaker and an author, his talent is in weaving facts, examples, and intellectual principles into engaging stories that leave you with actionable ideas. I am absolutely thrilled to be speaking with John Coyle on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone interested in design thinking, optimizing for their strength and maximizing their time to make major breakthroughs.
TODAY’S MAIN MESSAGE… John shares his experiences as an Olympian, an innovator, and a world-class “design-thinker.” His personal experiences, metaphors, and practical guidelines serve as a roadmap for innovation and leaning into your strengths as opposed to trying to solve “weaknesses.” He also shares how design thinking can seep into and affect other parts of your life and career to achieve breakthrough performances and create more meaning.
WHAT I LOVE MOST… John’s great and illustrative anecdotes that can help everyone focus on design thinking and solving the right problems, and learning how to lean into your strengths as opposed to solving for your non-strengths.
Running time: 35:36
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John’s Website:
The Art of Really Living Website
John’s Book:
Design For Strengths
The Art of Really Living Manifesto
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town. He’s worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one! In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel Company, Horst went on to found The Capella Hotel Group, a luxury hotel company managing some of the most elite properties worldwide. Today, Horst serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence. I am absolutely thrilled to be speaking with Horst Schulze on the What’s Next! Podcast.
THIS EPISODE IS PERFECT FOR… anyone looking to be inspired and motivated to generate excellence and work with purpose!
TODAY’S MAIN MESSAGE… It is imperative to be driven by purpose. When you are focused on your purpose and providing the best service or product, when you are employee first and customer-centric, and when you strive for excellence above all else, the financial reward will follow.
WHAT I LOVE MOST… Horst’s message: excellence wins! I also love his attention to making sure his employees also feel and are driven by purpose.
Running time: 34:05
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Horst’s Book:
Excellence Wins!
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This week I have the absolute pleasure of speaking with Cindy Gallop. Cindy has over 30 years of experience in brand-building, marketing, and advertising. Cindy took a risk when she entered advertising and she hasn’t stopped taking them since. In 1998 she moved from the UK to New York and began building one of the fastest-growing agencies in Europe’s US branch, the New York office of Bartle Bogle Hegarty (BBH). Four years later BBH US was named Ad Week’s Eastern Agency of the Year, and in 2003 Cindy was named Advertising Woman of the Year. In 2005 she resigned as Chairman of BBH to pursue other projects. She continues to work in advertising and marketing, but is also tending to other fascinating projects of her own as well. At TED 2009 she launched MakeLoveNotPorn, she is the founder and CEO of IfWeRanTheWorld, a co-action software which enables brands to implement the business model of the future: Shared Values + Shared Action = Shared Profit (financial and social). I am thrilled to be speaking with Cindy Gallop on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… marketers and anyone on a mission to bring more diversity to their organization and brand, and those interested in learning more about the final marketing frontier!
TODAY’S MAIN MESSAGE… Cindy Gallop takes us on a journey through the history of advertising and how we can be more mindful of inclusion and being more diverse moving forward. She also tackles the uncomfortable, but necessary, topics we simply aren’t addressing and the importance of the final marketing (in her mind) frontier: sex. Cindy is fearless and thoughtful on the topic and presents compelling evidence on the importance of being more willing to take risks when it comes to advertising and sex.
WHAT I LOVE MOST… Cindy opens up a dialogue that will make us uncomfortable and get us thinking about all of the opportunities yet to be explored in marketing, as well as thinking critically from a health and wellness perspective.
Running time: 34:29
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Find Cindy on social:
Facebook
Cindy’s Websites:
Cindy's Website
Make Love Not Porn
Cindy and TED:
Cindy's TED Talk
Welcome to the What's Next! podcast with Tiffani Bova.
My guest this week is Daniel Marcos. Daniel is a Co-Founder and the CEO of Gazelles Growth Institute, an online executive education company for C-level executives at fast-growing firms. Daniel is also the Co-Founder of Inflection (Gazelles Mexico division), a keynote speaker and CEO-Coach. Across all these efforts, his goal is to help 1 million entrepreneurs scale their companies faster and with “less drama.” Daniel is also an ambassador for Singularity University in Austin, TX and he co-authored the book Start-Up to Scale-Up. I am thrilled to be speaking with Daniel Marcos on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… entrepreneurs interested in starting a company and small and mid-size businesses looking to grow and scale successfully.
TODAY’S MAIN MESSAGE… Growth is not easy. It does not come without sacrifice. So, most important when it comes to growth, is reaching the decision to grow, and reaching it after careful consideration. More companies have died from excessive opportunities than the lack thereof, so it behooves leaders and organizations to set their objectives thoughtfully, be disciplined, and scale their mindset adequately. Daniel breaks down the 4 main stages of growth, and the biggest challenges to be found in each.
WHAT I LOVE MOST… speaking with anyone who is maniacally focused on growth and can get us thinking critically and intentionally about growth, scaling, and continued success.
Running time: 34:33
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Find Daniel on social:
Instagram
Growth Institute Website:
Growth Institute
Daniel’s Book:
Start-Up to Scale-Up
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to be speaking with Bill Wooditch on the show. Bill is the founder and CEO of Wooditch Enterprises. He works with Fortune 500 companies like AIG, Old Republic, Zurich, and Bank of America to improve their sales and leadership. He appeared regularly on Steve Harvey’s “Act like a Success” show and has also appeared on CNBC, Fox, and CBS. He has written for Inc., New York Daily News, and the American Management Association. I am absolutely thrilled to be speaking with Bill Wooditch on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… anyone who wants to succeed and learn how to use their indispensable failures to get there faster!
TODAY’S MAIN MESSAGE…..It’s the serious student of success that treats failure as the indispensable teacher. Unless you’re able to first move through the pains of rejection and the fear of the attempt, you will not be able to move forward to create the lifestyle you dream of. The key here is to be dispassionate about failure and check your irrational fears and it is important to check your ego and the fear of losing prestige, because this too can paralyze your progress. Bill shares some wisdom and some strategy for addressing fear, failure, and the pursuit of success!
WHAT I LOVE MOST… It’s a pleasure to have someone on the What’s Next! Podcast who talks about this fear of failure and having the courage and fortitude to lean into the kind of discomfort that leads to success!
Running time: 32:21
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Find Bill on social:
Instagram
Bill’s Website:
Official Website
Bill’s Books:
Fail More
Always Forward
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the absolute pleasure of speaking with Professor Christian Terwiesch on the show. Christian is a Professor in Wharton’s Operations and Information Management department, co-director of Penn’s Mack Institute for Innovation Management, and also holds a faculty appointment In Penn’s Perelman School of Medicine. He is the co-author of Matching Supply with Demand, a widely used textbook in Operations Management. He launched the first Massive Open Online Course (MOOC) in business on Coursera based on the book and since its inception, more than half a million students have enrolled. His first management book, Innovation Tournaments, details a new process-based approach to innovation and has inspired innovation tournaments around the world. His latest book, Connected Strategies, combines his expertise in the fields of operations, innovation, and strategy to help companies take advantage of digital technology leading to new business models. In addition to his teaching and his research, Professor Terwiesch is the host of “Work of Tomorrow”, a national radio show on Sirius XM 132. I am absolutely thrilled to be speaking with Christian Terwiesch on the What’s Next! Podcast today!
THIS EPISODE IS PERFECT FOR… anyone wanting to become more innovative or bring a culture of innovation to your organization, as well as those wanting to get a pulse on new business models shaping how organizations interact with customers today.
TODAY’S MAIN MESSAGE… We have to find different ways of delighting our customers. How do we do that? Well, we do it through innovation and continuous connection. Professor Terwiesch maintains that innovation is a cultural process that can be managed. That is the power of the Innovation Tournament, it leaves room for that magic spark to fly, but gives it direction and structure. Beyond Innovation Tournaments, it’s about becoming continuously connected. This connection enables new ways of delighting the customer and also allows organizations to provide more value to the customer, potentially at a lower cost. The purpose of a connected strategy and a continuous relationship is not to get data, but to do a better job for the customer.
WHAT I LOVE MOST… It’s the perfect timing! I love thatChristian has identified these new business models that are fundamentally changing the way organizations are interacting with their customers.
Running time: 30:31
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Find Christian on social:
Twitter
The Connected Strategy Website:
Connected-Strategy
Christian’s Book:
Connected Strategy Book
Work of Tomorrow Podcast
Podcast
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am pleased to have Heather Monahan on the show. Heather is a best-selling author, keynote speaker, entrepreneur and founder of Boss In Heels. As a Chief Revenue Officer in Media, Heather Monahan is a Glass Ceiling Award winner, named one of the most Influential Women in Radio in 2017, and Thrive Global named her a Limit Breaking Female Founder in 2018. Heather is a confidence expert and her new book Confidence Creator shot to #1 on Amazon’s Business Biographies and Business Motivation list the first week it debuted on Amazon, and her new show “Creating Confidence with Heather Monahan” can be found on Apple podcasts. I am excited to have the wonderful Heather Monahan on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… anyone who wants to reach his or her full potential and needs that important confidence boost!
TODAY’S MAIN MESSAGE… Take ownership of your mental platform and be intentional about the tape you run repeatedly in your head. Confidence is the key to unlocking your full potential, and that confident mindset starts with you. It starts by developing that confidence skill through discipline and frequency. When that confidence muscle is strong, scary does not mean freeze, it means go faster. So, take action! Major action is the catalyst that accelerates the confidence growth cycle. There are many paths to confidence, but not all the steps along those paths are created equal, and the bigger the risk, the bigger the confidence reward. Stop letting self-limiting beliefs and fear tell you, "you're stuck." No excuses. Just take action!
WHAT I LOVE MOST… Heather has no shortage of passion for building confidence, taking risks, “firing your villains,” and making the big decisions that will lead you where you need to be and doing what you love!
Running time: 30:03
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Find Heather on social:
YouTube
Heather’s Website & Book:
HeatherMonahan.com
Creating Confidence Book
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This week I am honored to have the wonderful Ginger Hardage on the show. Ginger recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years. She is recognized by many as a foremost authority on building and sustaining organizational culture, and during her time at Southwest, the airline experienced 22 consecutive years on FORTUNE’s “Top 10 Most Admired Companies in the World” list. Throughout her career, Ginger has received countless awards and honors like the PRWeek Top 50 Power list, PRWeek 50 Most Powerful Women in Public Relations, Texas’ Most Powerful and Influential Women, and “Legendary Communicator” by Southern Methodist University in 2007. Ginger was also inducted into the Public Relations Hall of Fame in 2015 and received the prestigious Legacy Award from the Plank Center for Leadership in 2016. Ginger currently serves as a Trustee on two global boards—Ronald McDonald House Charities and the Arthur Page Society. I am absolutely thrilled to have Ginger Hardage on the What’s Next! Podcast!
THIS EPISODE IS PERFECT FOR… leaders, aspiring leaders, managers, and anyone interested in leading effectively and building a successful and organizational culture.
TODAY’S MAIN MESSAGE… Happy employees make customers happy. When customers are happy they return. This is what helps you successfully take care of your shareholders. Too often organizations start backward, focus too much on pleasing shareholders at the expense of everything else. In order to build a successful organization that takes care of its employees and by extension its customers, it is important to address three main points. First, it behooves you to define your company culture and the values that matter to your organization and how you will live those out. Second, it is important to analyze and establish what makes your distinct purpose and value set unique. Third, you must focus on leadership alignment with your values–how are you as a leader, or your organization’s leaders living out the values of the company. Successful, servant leadership starts from the top down, and how we act backs-up what we say.
WHAT I LOVE MOST… Speaking to Ginger, who has successfully driven this type of culture at an iconic organization like Southwest, about the power of focusing on your employees. Great advice on how to navigate the soft side
Running time: 35:59
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Find Ginger on social:
Instagram
Ginger’s Website:
Unstoppable Cultures
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This week I am excited to have the innovative Tom Stockham on the show. Tom is a passionate champion of disruptive technologies who began his career as an associate at BCG, immersed in the shift to “big-box” retail. He later served as president of Ticketmaster.com, where he helped lead the transition to online ticketing. Then, as CEO of Ancestry.com, he built one of the Internet’s first online content subscription businesses. Today, as CEO of ExpertVoice, Tom leads the company in pioneering a new influencer-marketing category that’s transforming commerce. He’s devoted to the mission of creating a better buying experience for brands, retailers, and consumers through a large network of authentic influential experts who make trusted recommendations. I am absolutely thrilled to be speaking with Tom Stockham on the What’s Next! Podcast today!
THIS EPISODE IS PERFECT FOR… passionate disrupters, innovators, and those interested in learning more about influencer marketing.
TODAY’S MAIN MESSAGE… Brands should always put trust at the center of their organization and make a concerted effort to build it up over time. Increasingly, the sources brands are and should be using to do this are Influencers. It’s time to shift the balance, and shift resources, from speaking on your own behalf as a brand, to finding trusted figures that can recommend your brand and speak on your behalf in a trusted way. If you are going to do this well, you need to think about who is going to be best to speak on your behalf, how you are going to get them to do so and be more articulate about your brand, and where that influence is going to take hold such that it is beneficial to your brand.
WHAT I LOVE MOST… Talking to an innovator who has been involved with so many major industry transitions. Now he’s driving the conversation around Influencer marketing, and he feels that this is the next great frontier.
Running time: 34:12
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Find Tom on social:
Twitter
ExpertVoice:
ExpertVoice Website
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am beyond thrilled to be speaking with the fantastic Dorie Clark. Dorie Clark is an author, sought after consultant, speaker, and adjunct professor at Duke University’s Fuqua School of Business. She is the author of Entrepreneurial You (named one of the most important business books of 2017 by Inc.), Reinventing You, and Stand Out (named #1 Leadership Book of 2015 by Inc.). A former presidential campaign spokeswoman, the New York Times describes her as an “expert at self-reinvention and helping others make changes in their lives.” I am excited to have Dorie Clark on the What’s Next! Podcast today to answer some of your biggest questions!
THIS EPISODE IS PERFECT FOR… Entrepreneurs budding or otherwise, those looking to advance and position themselves successfully, professional in sales, marketing, and beyond who want to know more about branding and building expertise.
TODAY’S MAIN MESSAGE… So, how do you really become knownfor your expertise, either in your company or in your industry? Fundamentally, there are three key elements, and after extensive research and interviews with the people who did just that, Dorie has the answers for you. It is a seemingly simple three-part recipe: content creation, social proof, and networking. Dorie breaks these down further but, if you want to establish yourself as an expert or as a company known for its expertise, this is your roadmap. Professionals seeking this recognition would do well to prepare themselves for the emotional fortitude this journey will take. Along the way, you should also be willing to learn from the experiences of people you admire and highlight the work as you build your platform. This will not only help you develop your own point of view but also start getting you closer to that elusive “breakthrough” idea.
WHAT I LOVE MOST… I love digging further into building personal and professional brands. It is one of the top five questions I always get, and I love that Dorie gives us some awesome, practical and effective pointers that we can start implementing immediately.
Running time: 33:13
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Official Website
YouTube

Dorie’s Books:
Entrepreneurial You
Reinventing You
Stand Out
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am excited to be speaking with the ever-curious Dr. Diane Hamilton. Diane is a nationally syndicated radio host, award-winning speaker, author, and educator. She is the MBA Program Chair at the Forbes School of Business and has a Ph.D. in Business Management. the creator of the Curiosity Code Index and the author of 4 books including Cracking the Curiosity Code. I am thrilled to have Dr. Diane Hamilton on the What’s Next! Podcast today to teach us more about curiosity!
THIS EPISODE IS PERFECT FOR… If you have the desire to increase your desire to learn and become more curious in both your personal and professional lives, this episode is for you.
TODAY’S MAIN MESSAGE… How do we measure the “soft stuff?” How do we encourage, reward, and quantify the benefits of curiosity? Why is it that innovators throughout history–Einstein, Edison, Jobs–point to their curiosity as their most important contribution? Are you getting curious yet? Well, in today’s episode, Dr, Diane Hamilton helps us answer these questions and explains why it is so vital that we stoke the flames of our own curiosity. She also shares with us her groundbreaking research and what exactly the F.A.T.E. of curiosity can tell us.
WHAT I LOVE MOST… I was fascinated by this whole concept of curiosity and how we can become more curious as leaders, as contributors, and as innovators. The soft stuff is so important to our success not only as a company but for the people we lead and manage as well.
Running time: 33:17
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Dr. Hamilton’s Book:
Cracking the Curiosity Code
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the absolute pleasure of speaking with the first What’s Next guest to also be quoted in my book, Growth IQ. Mayur Gupta is the Chief Marketing Officer at Freshly, where he is leading a team of marketers to make Freshly an iconic brand and drive breakthrough growth. Before Freshly, Mayur was the Global VP for Growth & Marketing at Spotify, the Chief Marketing Officer at Healthgrades and the first-ever Global Chief Marketing Technologist at Kimberly Clark, one of the largest global consumer packaged goods companies. In 2014, Mayur was recognized as one of the “40 under 40” leading marketers in the industry by Brand Innovators, was profiled by the Harvard Business Review and the Economist as the model Chief Marketing Technologist, and also received the CMO Programmatic Award by the CMO Club. He sits on the Board Of Directors for D’Addario and TropicSport, and on various Advisory Boards including the IBM's CMO Council, Brand Innovators and Global MarTech Conferences. I am thrilled to have Mayur Gupta on the What’s Next! Podcast today!
THIS EPISODE IS PERFECT FOR… marketers looking for a master class of modern marketing and how to create an experience that will influence, inspire, and change a human life from one of the quintessential marketers of our time.
TODAY’S MAIN MESSAGE… Mayur brings his engineering mind to the world of marketing. His message? Your internal culture–your company culture–is key and central to the culture you are trying to build around your product. It’s important and indispensable to use everything at your disposal: math, science, research. But, ultimately, it’s all about being customer-focused, authentic, and transparent. At the core of any well-rounded, successful, and long-lasting organization is a human-centric strategy that is sincere and authentic. Your goals as an organization should always be customer-focused, and that starts within your organization with your very first customer, your employee. You cannot be customer-focused if you do not first care for and about the people you work with, because they are the brand.
WHAT I LOVE MOST… Mayur’s transparency on the fact that this is all a journey and things in our industry continue to change based on what the customer actually wants from us.
Running time: 35:53
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Mayur on Medium:
Medium
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the personal honor and pleasure of connecting with the accomplished, Beth Comstock. Beth is a self-described change-maker who has been the President of Integrated Media at NBC Universal, overseeing Ad-sales, Marketing, and Research. She led the company’s digital efforts, including Peacock Equity acquiring iVillage.com and oversaw the founding of Hulu. She was then tapped by GE to accelerate its evolution from an old-school conglomerate to a global technology-driven company. Cultivating a start-up mentality across the organization for over two decades, she was a catalyst for growth and novel thinking within GE, ultimately operating their Business Innovation unit. She was also the first female Vice Chair and first Chief Marketing Officer at GE in more than 20 years. She is a member of Nike’s board of directors and a Forbe’s World’s 100 Most Powerful Women. Most recently she has become a published author with her brand new book Imagine It Forward. I am thrilled to have Beth Comstock on the What’s Next! Podcast today!
THIS EPISODE IS PERFECT FOR… anyone who wants to learn from one of the most successful ‘introverted change-makers’ about how to inspire teams, get uncomfortable, change jobs and companies gracefully, and transform a 125 year-old brand.
TODAY’S MAIN MESSAGE… Beth shares nuggets of gold gleaned from her 20-year career at GE and NBC Universal. Beth provides inspiration and guidance in an age of staggering technological advancement, the ever-stronger pull of the “next big thing,” and the gravity of the unknown. It is becoming exceedingly important to be self-aware and cognizant of the things that make our businesses human and creative. We work with and for humans, our customers and audiences are human, and likewise, it is important that our leadership be just as rooted in our humanity. It is our honest and dynamic experience as human beings that will allow us, and our businesses, to thrive in a world ruled more and more by algorithms and automation.
WHAT I LOVE MOST… Beth is always looking to write her next story and live it as a courageous human being. She has learned along the way that our jobs do not define us. Who we are, the networks we create, the people we meet along the way–that’s what is important. With each new opportunity comes the next story we will create!
Running time: 34:41
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Beth’s Book:
Imagine It Forward
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the great fun of connecting with the wonderful, Ron Carucci. Ron is a co-founder and managing partner at Navalent, where he works with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty-year track record helping some of the world’s most influential executives tackle challenges of strategy, organization, and leadership. He is a best-selling author of 8 books, including the recent Amazon #1 book Rising to Power.
THIS EPISODE IS PERFECT FOR… anyone looking to learn how to create truly diverse communities and support a thriving company culture helmed by true leadership.
TODAY’S MAIN MESSAGE… Ron shares the four things that successful leaders have all done, and how you can position yourself for that success as well. He refocuses our thinking on leadership training, self-development, and a true understanding of diversity and, more importantly, diversity of thought. Ron also talks about some of his new ground-breaking research on honesty.
WHAT I LOVE MOST… I love having a conversation about true leadership. I often hear” “I don’t know where to begin,” from people trying to move in their careers or who want to take on more management responsibilities. I think the way Ron shapes our thinking about training, self-development, and understanding diversity is invaluable to getting started.
Running time: 33:50
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Ron on Navalent:
Navalent
Ron on Forbes:
Forbes
Ron’s Books:
Amazon
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the pleasure of chatting with the ever-candid, Kim Scott. Kim is the author of three novels, and the New York Times and Wall Street Journal bestseller “Radical Candor: Be A Kickass Boss Without Losing Your Humanity.” Previously, Kim was the Co-founder and CEO of Juice Software, a collaboration startup. She led ad sense, YouTube, and double-click online sales and operations at Google, before she joined Apple to develop and teach a leadership seminar. She also has been a CEO coach at Dropbox, Qualtrics, Twitter, and several other tech companies. She received her MBA from Harvard and her B.A. from Princeton University.
THIS EPISODE IS PERFECT FOR… anyone who is open to becoming more self-aware, interested in learning how to give and receive candid and effective feedback.
TODAY’S MAIN MESSAGE… Be able to show you that you care for those around you while also challenging them to be better. Candid, effective feedback is important, indispensable, and harder to come by than you might think. When you do get it, it’s in your best interest to embrace it, apply it, and continue to encourage it. Kim shares her best advice on how you can be a better giver of this valuable feedback (both positive and negative), as well as a better receiver of it.
WHAT I LOVE MOST… Kim believes, as do I, that giving feedback is not mean, if it’s clear. Her personal anecdotes were illustrative, especially her own career re-focus with Sheryl Sandberg. I also love that she makes a point to remind us how important it is to make sure you take a moment in the day to thank somebody and recognize what they do and all that they bring to work, your business, or your life, every day.
Running time: 40:34
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Kim’s Book:
Radical Candor
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am excited to welcome Justin Bariso. Justin is an author, columnist, speaker, and consultant, and his thoughts on leadership management and emotional intelligence have been featured by Time, Business Insider, CNBC, and Forbes among others. He is the author of “EQ Applied: The Real-World Guide to Emotional Intelligence," which uses fascinating research, modern examples, and personal stories to teach you how to make emotions work for you. Today, Justin focuses on helping others harness the power of emotion for good. You can read Justin’s work on INC.com, where over a million people a month read his column on emotional intelligence and leadership management. Justin has been recognized by LinkedIn as a top voice in leadership management and workplace culture.
THIS EPISODE IS PERFECT FOR… This episode is a reality check for all of us. It is all about investing in the emotional side of our interpersonal interactions as humans both in the written word, as well as in the spoken word.
TODAY’S MAIN MESSAGE… We spend so much time talking about the academic side of leadership, growth, marketing, and sales. We forget to account for our human emotions in a field that is so inextricably tied to human interaction. No matter how much time we take to think about things and to examine our own communication style, our own emotional style, we’re still limited by our own perspective, by our own experiences and biases.
WHAT I LOVE MOST… It was wonderful to have Justin come on and give us a gentle tap to remind us how important the human aspect of business and interaction is, and of course, tied to that is our rich emotional life.
Running time: 34:47
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Justin’s Writing:
INC.com
EQ Applied
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the absolute pleasure of welcoming Olympic Medalist Bonnie St. John to the What's Next! Podcast. At the age of 5, Bonnie had her right leg amputated. And once you listen to this podcast, you will understand, there was no way that was going to stop her. At the age of 19, she became the first African-American to win medals at the 1984 Winter Paralympics in Innsbruck Austria. Bonnie was appointed by President Clinton as a director for Human Capital Issues on the White House National Economic Council and went on to represent the United States as a member of President Obama's official delegation to the 2010 Paralympic Winter Games in Vancouver and the 2016 Paralympic summer Games in Rio de Janeiro. Bonnie is also a Leadership Consultant for multiple Fortune 500 companies, the CEO of the Blue Circle Leadership Institute, and a best-selling author of seven books, including How Great Women Lead: A Mother-Daughter Adventure into the Lives of Women Shaping the World, and her latest title Micro-Resilience: Minor Shifts for Major Boosts in Focus, Drive, and Energy! I am thrilled to have Bonnie St. John on the podcast!
THIS EPISODE IS PERFECT FOR… anyone! If you want to overcome your own personal talk track that the obstacles you face are insurmountable, then this is for you. I can’t think of a better way for you to spend thirty minutes of your time than listening to “one of the five most inspiring women in America!” (NBC Nightly News)
TODAY’S MAIN MESSAGE… Today’s episode is a fantastic reminder to always use your challenges, your obstacles, and your unique experiences to become a better leader. Great leaders take cues from the potential connections that can form all around them to change the way they think and therefore lead. Today, we’re looking at those connections and how to constantly look for the small, subtle changes in your day to day behavior that can help you become a better leader.
WHAT I LOVE MOST… Bonnie taking my Bullish and Bearish scenario from just “robots having their own Olympics,” to having “cyborgs” be the answer. I think it’s a great example of Bonnie’s amazing sense of humor, and I loved learning more about her, her humility, and all the amazing things she's been able to accomplish in her life (and career) thus far. It was a real treat learning more about what makes the legendary Bonnie St. John such a special human being.
Running time: 31:14
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Facebook
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the pleasure of welcoming our first Grammy-nominated recording artist, record producer, and musician, Ryan Leslie. If that isn’t impressive enough, Ryan is also a technophile, entrepreneur, and genius Harvard graduate who conferred his degrees in political science and macroeconomics at the ripe old age of 19. While at Harvard, Ryan taught himself basic production skills and also developed a musical style all his own. This led him to produce music for a variety of prominent artists, including Usher and Britney Spears, in multiple musical genres ranging from R & B and hip-hop, to pop and gospel. But, it doesn’t end there, Ryan co-founded Super Phone to help track conversations via text and interact more personally and effectively with his fans. Now, he's turning Super Phone into a full-fledged CRM with a new app and funding from the likes of venture capitalist Ben Horowitz. I am very excited for you to learn more about Ryan Leslie in this episode of What’s Next!
THIS EPISODE IS PERFECT FOR… aspiringartists, entrepreneurs, and professionals of any kind who have a strong appetite for education and believe in the value of human connection. It is also for anyone who is looking for inspiration to tackle their own challenges and opportunities with a renewed passion!
TODAY’S MAIN MESSAGE…
This episode is about Ryan’s journey through and from academia to entertainment, and entertainment to tech. But, more importantly, it is about Ryan's crusade to make sure that meaningful connections between human beings continue to be made, even as technology advances into new places where individuals feel like human connection is being lost.
WHAT I LOVE MOST…
I love how humble Ryan is about all of his amazing success and what he's trying to do to give back to his community of fans. I was so inspired by his message when I met him at the 2018 Harvest Summit not only from an academic standpoint, but how wise he is about what's really important in life.
Running time: 35:28
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YouTube

Text Ryan at:
http://textryan.com/
+1-646-798-6566
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the pleasure of welcoming Allen Adamson to the What's Next! Podcast. Allen is a noted industry expert in all disciplines of branding and the Co-Founder of Metaforce. He is also a published author with multiple marketing titles including Shift Ahead, Brand Simple, and The Edge. Prior to co-founding Metaforce, Allen was the Chairman of North America of Landor Associates, a global branding firm. Before joining Lander, Allen was an executive at Unilever and held senior management positions at Ogilvy & Mather and DMB&B. Allen is also a sought-after industry commentator and has appeared on shows such as NBC’s Today Show and Fox Business Network’s Closing Bell.
THIS EPISODE IS PERFECT FOR… individuals who are trying to build a memorable brand with advertising, social media, product design, and user interfaces to convey a story which resonates with employees and customers.
TODAY’S MAIN MESSAGE…
Find your relevance! Get out of your marketing bubble and don’t wait for things to go wrong to step on the gas and shift your strategy. Once the marketplace signals your misstep, it’s often too late. Shifting ahead to success is all about being proactive and attentive, and learning not just to listen passively, but watch actively and ask the right questions!
WHAT I LOVE MOST…
I loved talking about what “brand” truly is and how we can better understand it. It is one of the most misunderstood concepts in business and sales today. Everyone is chasing after what they think it means, and often this leads to a sense of disingenuousness.
Running time: 29:40
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Metaforce
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the pleasure of welcoming another Tiffany to the What's Next! Podcast. Tiffany Pham is the Founder and CEO of Mogul, an award-winning, worldwide platform that connects women to trending content and courses, and personalizes it to meet the needs of the individual users. Mogul is visited by millions of women from over 196 countries and territories and 20,000+ cities worldwide. Mogul was named one of the top sites for marketing your company online by Forbes in 2015 and Tiffany was named one of Forbes’ 30 Under 30 in Media in 2014 as well as Business Insider’s 30 Most Important Women Under 30 in Technology in 2014. She is the co-author of the book From Business Strategy to Information Technology Roadmap and a graduate of Yale University and Harvard Business School. Her newest book You Are a Mogul, is in bookstores now.
THIS EPISODE IS PERFECT FOR… aspiringmillennial moguls, parents of teens, or anyone who is interested in attracting more millennials to their workforce, or to buy their products. If you want to be inspired to reach your full potential and build something innovative and impactful, this episode is perfect for you.
TODAY’S MAIN MESSAGE…
This episode is all about understanding what drives millennials and challenging yourself to go out and be a mogul. Tiffany talks about starting where you are and allowing your passions to drive and inspire you to push yourself farther and reach higher. She also shares her insights into the minds of millennials and how they view education and their overall contribution where they work and to the world. Tiffany shares her own journey of excellence from immigrating to the U.S. at a young age, to becoming a “Millennial Mogul.”
**WHAT I** **LOVE MOST****…**
Tiffany’s inspirational personal story and how her promise to her grandmother drove her to become the influential and inspiring media and technology mogul she is today. Tiffany’s story makes me want to wake up tomorrow and stay inspired!
Running time: 34:20
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Mogul
Welcome to the What's Next! podcast with Tiffani Bova.
This week I have the pleasure of welcoming Mike Michalowicz to the What's Next! Podcast. Mike is an entrepreneur and author who launched three multimillion-dollar companies before his 35th birthday and was awarded New Jersey's SBA Young Entrepreneur of the Year award at the age of 26. He is the author of The Toilet Paper Entrepreneur, The Pumpkin Plan, Profit First, and now his latest book Clockwork.
THIS EPISODE IS PERFECT FOR… entrepreneurs who want to identify and amplify the seeds that make them unique, connect with a community who wants what they have to offer, and who wants to systematize their business to run like clockwork and scale to any size.
TODAY’S MAIN MESSAGE…
This episode is all about the “Pumpkin Plan” and finding the seeds that will bring you colossal growth, as well as starting to put profit first and flipping your business plan on its head. Mike talks about focusing your passion and identifying the customer base that will keep you growing.
WHAT I LOVE MOST…
Mike’s new book Clockwork, which is all about designing your business and your career in such a way that you can remove yourself from the business system, and trust that the cogs will continue to spin like clockwork.
Running time: 36:17
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Welcome to the What's Next! podcast with Tiffani Bova.
This week I am excited to be chatting with retired army colonel and Silicon Valley Investor Peter Newell! Pete is the co-founder and a managing partner of BMNT, an innovation company that provides early-stage investment to companies developing technology for the commercial market that have relevant applications in solving national security problems. He is a co-author of Hacking for Defense, a platform that merged the rapid problem-solving techniques curated on the battlefields of Iraq and Afghanistan with a lean startup methodology developed by Steve Blank in Silicon Valley. Pete is a former Army Ranger who has received numerous military awards and decorations, including the Silver Star and the Presidential Unit Citation. It's an honor to have Pete on with us today to discuss innovation, deploying, and forward-thinking.
THIS EPISODE IS PERFECT FOR…
Leaders who are interested in identifying and fixing problems and who want to move their teams and companies forward with an innovation-focus.
TODAY’S MAIN MESSAGE…
Today’s episode is all about bringing the battlefield to the boardroom and re-engineering the problem. Rather than sell products your job as a leader is to identify the problem and guide your team and your customers to an innovative solution. Lack of investment in understanding the problem is what ultimately leads us to failure.
WHAT I LOVE MOST…
I love the concept of innovation exhaustion and the difference between “innovators,” “makers,” and “hackers.” I love that distinction along with the thinking around deploying an idea and making sure you design what people are actually looking for–thinking about the customer. It's necessary to be innovation-focused if we want to keep pushing ourselves, our people, and our companies forward.
Running time: 34:23
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Welcome to the What's Next! podcast with Tiffani Bova.
This week I am very excited to bring our first NFL coach, Michael Lombardi, to What’s Next! Michael is an American Football Executive and Media Analyst with over 30 years of experience who enjoyed front row access to football titans Bill Walsh, Al Davis, and Bill Belichick. He was an assistant to the coaching staff of the New England Patriots and is a former Analyst for the NFL network. He previously served as an NFL executive for the San Francisco 49ers, Cleveland Browns, Philidelphia Eagles, and Oakland Raiders. He currently works for sports and pop culture blog The Ringer and has a book coming out on September 11th!
THIS EPISODE IS PERFECT FOR… anyone who loves football and wants a masterclass in leadership and culture building.
TODAY’S MAIN MESSAGE…
Culture is key. In an organization like football, the role of the Head Coach goes beyond making calls, training players, or winning games. It’s the culture that Head Coach develops that will ultimately determine how successful that team is. The same is true of business; it starts with your leadership and the culture set by that leadership. But, you can’t sit around and wait for it to develop, you have to be deliberate about building your team’s culture if you expect to be successful.
You have to figure out and know who you are as a person, as a team, as a business, and develop a plan to establish that culture as a leader. It starts with self-evaluation and planning. Whether you are 18 or 80, being self-aware and knowledgeable in your craft will make you a leader worth following, because you can develop a culture worth being a part of.
WHAT I LOVE MOST…
Michael talks about the importance of self-evaluation in culture-building and working at the things that make you struggle, not merely following the “best light.” When you are good at self-evaluating, you are better prepared to grow and change with your industry and your craft.
Running time: 36:20
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Michael’s Book
Michael on The Ringer
Welcome to the What's Next! podcast with Tiffani Bova.
This week, I have a great conversation with Andrew Grill. Andrew is an experienced corporate leader and a former IBM Global Managing Partner. He has launched and run technology companies in Europe and Australia and worked with (and for) some of the world's leading companies including Vodafone, Nestle, BBC, American Express, and Unilever. He is also a seasoned speaker and has presented at four separate TEDx events. He speaks to and consults for organizations to develop their strategy around digital disruption, social selling, the workplace of the future, emerging technologies, and digital diversity.
THIS EPISODE IS PERFECT FOR… believers of Andrew’s motto: if you want to get digital, you have to be digital.
TODAY’S MAIN MESSAGE…
Andrew and I live in the thought leadership space and share similar viewpoints on innovation and disruption. We both believe that the nature of work is changing, especially as technology continues to lead our lives and as Millennials begin to speak their voices in the professional world.
WHEN YOU WORK FOR A COMPANY AND YOU WANT TO GROW YOUR DIGITAL FOOTPRINT…
Never forget that your employer doesn’t own you. No matter what, we’re all building our personal brands. Of course, it’s helpful to be attached to a brand that already has a following, but you’re still growing your own brand while you’re renting your time to that employer.
LET YOUR DIGITAL SELF FLOURISH…
Sharing your life online and being a consumer/seller in the gig economy is not going anywhere. When you (and businesses ) begin to see this, you can shape your digital self around this changing workforce.
Andrew believes that when you allow your digital persona to morph between private, public, and inside the organization, there will be broken rules but more human interaction.
Are you ready for this kind of disruption?
Running time: 29:30
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Website
Welcome to the What's Next! podcast with Tiffani Bova.
This week, I have a great conversation with Maria Konnikova. Maria graduated from Harvard, earned her Ph.D. in psychology from Columbia. She’s written two New York Times bestsellers: The Confidence Game and Mastermind: How to Think Like Sherlock Holmes. While she had zero poker experience before her first trip to Las Vegas in the fall of 2016, she has now won multiple tournaments, including the PCA National Championship, and finished second at an Asian Pacific Tour, Macau event. Her third book The Biggest Bluff explores how to play high stakes poker is due out in 2019.
THIS EPISODE IS PERFECT FOR… those looking to be confident when facing change.
TODAY’S MAIN MESSAGE…
You might think that it’s all about luck when it comes to being successful in life, but Maria differs. The old adage that luck is opportunity and preparedness meeting sounds great in theory but is only applied to positive aspects of people’s lives.
Luck just happens. It’s not personal. It’s not about a linear career path that led you to a moment of success. In fact, successful people often come from the outside. They have a true advantage because their mind is more flexible; they are not hemmed in by convention to behave in a certain way. They are free from preconceptions.
IF YOU’RE A BUSINESS LEADER…
Be willing to make good decisions right now and being willing to change later. Many leaders don’t want to change once they've already invested significant resources into a project, but change will always come.
IF YOU’RE A STUDENT (OR PARENT OF A STUDENT)…
Maria encourages you to read fiction and poetry. Get curious about the world, beyond your current interests and skill-sets. Consider what you’ll learn from taking the “outsider” courses that make you more curious.
WHAT I LOVE MOST… the marriage of psychology, game theory and poker that uncovers insights to be a better leader and change agent. Being an outsider may come with challenges, but having a fresh perspective on the established set of wisdom may be the key to unlocking the unmet potential in yourself and your company.
Get uncomfortable - seriously, it makes you (and your business) better.
Running time: 40:55
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Welcome to the What's Next! podcast with Tiffani Bova.
This week, I have a great conversation with Steve Blank, a career entrepreneur and academic. Steve is a Silicon Valley entrepreneur in eight startups over two decades with four IPOs, and currently, he is an academic teaching at Stanford, Berkeley, Columbia, and NYU. Steve is also the author of The Four Steps to the Epiphany, which is credited with launching the Lean Startup Movement and the best-selling book The Startup Owner's Manual. Steve has been named to Thinkers50 top management thinkers, and recognized by the Harvard Business Review as one of 12 Masters of Innovation. He is also a senior fellow for Entrepreneurship at Columbia University.
THIS EPISODE IS PERFECT FOR… startups or those who want to be more innovative.
TODAY’S MAIN MESSAGE…
Steve begins our conversation by reminding us what a startup truly is: a temporary organization designed to search for and find a repeatable and scalable business model or repeatable and scalable sales model.
Many times, startups are pressured to act like big companies, and established companies are encouraged to think like a startup. But the two are very different and deserve to be treated as such. Those caught between those two is what Steve calls “the frozen middle.”
IF YOU WANT TO BE MORE AGILE IN YOUR COMPANY…
Step back and start by determining if you are an entrepreneur or an innovator. An innovator is the idea person who needs help with the physical work or with the business process. Whereas an entrepreneur is someone who knows how to make things happen. Steve opines that it is rare to have both skills.
IF YOU’RE AN ENTREPRENEUR…
Get comfortable with chaos and uncertainty. You have to be tenacious and resilient. Steve declares that if you’re an entrepreneur who is succeeding, you’re beating all the odds.
WHAT I LOVE MOST… Steve’s insight around the frozen middle got me thinking about different mental models, business models, and metrics, and how complacency can leave you stranded in a no man’s land of little-differentiated value.
Running time: 41:10
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I feature Steven Dennis on the show. Steve is the president of SageBerry Consulting, a strategic advisory firm focused on innovation and growth strategy for retail, luxury, and social impact brands. Prior to SageBerry, Steve was SVP, Strategy and Multi-channel Marketing, for the Neiman Marcus Group and earlier in his career, he held senior leadership positions with Sears including Chief Strategy Officer and VP of Multi-channel Integration.
THIS EPISODE IS PERFECT FOR… sellers, retailers, and e-commerce marketers.
TODAY’S MAIN MESSAGE…
It’s true - some retailers are getting left behind, which means there is no shortage of store closings. Yet, even with the volume of closures, some retailers are actually growing and opening new retail storefronts. Why is that? Those that are thriving are becoming much more experiential, customer focused and have a clear, differentiated value proposition.
If you want to make sure you are not left behind, ask yourself if you are fundamentally customer-centric and if you truly understand how your customers’ behaviors are changing. You’d have to be living under a rock to not realize that there has to be innovation for retail across the board. Today, technology is “a must-have, not a nice-to-have.”
You must look at your customer beyond their demographic descriptions or other generic data points. Assess how and where your customers are influenced. Go beyond the single transaction to build relationships and create a lifelong customer. Notice how the customer buys and shops, and view those interactions separately.
WHAT I LOVE MOST… We finally have the truth behind the adage, “retail is dead!” It’s not - mostly. As much as people want to believe this blanket-statement, it’s just not true. Yes, the digital download market has disrupted a few key players, but the markets that have focused on customer data and experiential shopping are going strong.
Running time: 36:10
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SageBerry Consulting
Double-Clicking on Diversity and Inclusion
Welcome to the What's Next! podcast with Tiffani Bova.
This week, I feature Dr. Tony Byers on the podcast. He is best known for leading Global Diversity and Inclusion (D&I) at Starbucks where was responsible for developing and leading the strategic direction for D&I to drive engagement, innovation, and business growth. He's an accomplished inclusion and change management specialist with 20 years of demonstrated experience leading change in large, multinational organizations.
THIS EPISODE IS PERFECT FOR… people looking for more information on the power of diversity and inclusion to drive growth in business.
TODAY’S MAIN MESSAGE…
Tony begins our conversation by defining diversity simply as who you are (looks, background, etc). Inclusion, however, is a behavior driving people to be involved, respected, valued, and connected. In short, diversity is a noun and inclusion is a verb. These definitions not only encompass everything I (and my past guests have said all along) but is succinct, simple, and spot-on.
Tony’s research found that leaders do not see the full spectrum of diversity, which results in a lack of innovation. There’s a small chance — the innovation window — when organizations can positively affect their product growth. This window lives at the top of the S-Curve when a product has peaked. How companies uncover
WHAT I LOVE MOST… is the distinction between “D” and “d.” Finding diversity goes beyond gender, race, ethnicity, age and other factors we cannot control. However, what we can control is our thinking styles and the ways in which we behave when working with people who are different in some way. I will continue to think about D&I as an all-encompassing term and will continue to talk about how D&I can help companies be better at growth, product development, and innovation.
Running time: 32:53
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Welcome to the What's Next! podcast with Tiffani Bova.
Dr. Linda Hill is my latest guest on the podcast. She is the Wallace Brett Dohm Professor of Business Administration at the Harvard Business School and the chair of the Leadership Initiative. She’s is regarded as one of the top experts on leadership, is the co-author of Collective Genius: The Art and Practice of Leading Innovation and Being the Boss. Dr. Hill is also the co-founder of Paradox Strategies and the co-creator of the Innovation Quotient. She was named by Thinkers50 as one of the top 10 management thinkers in the world in 2013 and received the Thinkers50 Innovation Award in 2015. Her TED Talk, How to Manage Our Collective Creativity, has gotten more than 2 million views.
THIS EPISODE IS PERFECT FOR… leaders and aspiring innovators.
TODAY’S MAIN MESSAGE…
There is a misconception about leadership and leading innovation. Leadership is communicating a vision and inspiring others to fulfill that vision. Leading innovation is about creating an environment for people to be willing to go down that innovation path with you. The innovation path is paved with a greater purpose to do the hard, emotional, and intellectual work of innovating.
According to Dr. Hill, here are the 3 things we know about innovation:
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Innovations are not the result of individuals having ‘aha’ moments but are a result of a diverse collaboration of people.
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You cannot plan an innovation; it’s a messy process of discovery riddled with error.
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Innovations are a combination of ideas.
If you want to lead and inspire innovation, you must have a culture where people are willing to get their hands dirty but also feel like they are part of the process.
WHAT I LOVE MOST… This episode is a crash course in how to be a leader and leading change when you are trying to drive innovation. Yes, leading change is different from leading innovation - it’s about creating an environment to let people co-create with you. Simply, let yourself breathe and give yourself and your team time to try things. Finally, I love Dr. Hill’s idea that innovation is a voluntary act…a bottom-up journey and not the other way around.
Running time: 38:29
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TED Talk
Bio
Welcome to the What's Next! podcast with Tiffani Bova.
This week I speak with Adam Grant. Adam is the leading expert on finding motivation, meaning, living more generous and creative lives. He's been recognized as one of the world's 10 Most Influential Management Thinkers and Fortune's 40 under 40. He's the author of three New York Times bestsellers: Give and Take, Originals, and Option B. Adam now hosts WorkLife, a TED original podcast after his TED talk got more than 12 million views.
THIS EPISODE IS PERFECT FOR… team members and team builders.
TODAY’S MAIN MESSAGE…
Adam’s research shows that interpersonal interactions that a difference in our success. At various points of our day humans operate in three realms: (1) a giver, or people who ask what can I do for you?, (2) a taker, someone who asks what can you do for me?, and (3) matchers, who follow the law of reciprocity. Yes, there are grey areas, but people usually fit in one of these categories.
One would think that placing a group of givers on a team would guarantee a culture of givers, but that’s not the case. Yet, when you have a team of takers, more harm is done that good. Adam believes it’s more important to screen out takers, leaving a good mix of givers and matchers.
Forming teams is more than finding similarities or matching “culture fit.” Forming teams is an important skill that finds differences, diversity of thought, and identifies the holes in current teams.
WHAT I LOVE MOST… Adam’s work around being better teammates and better individuals in our home and work life is inspiring. He forces us to think if we are a giver, a taker, or a matcher. How are we adjusting each day to bring out best selves to our day? This is an important question to ponder and to try to implement in your life.
Running time: 26:27
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Website
Welcome to the What's Next! podcast with Tiffani Bova.
Michael Chavez is my latest guest on the podcast. Michael Chavez, CEO of Duke Corporate Education, part of Duke University, joined Duke in 2006 and held various leadership roles before becoming the CEO in 2016. Before Duke, Michael spent over five years as the founding member of a successful startup and was the Director and Senior Learning Consultant at Coca-Cola Company. Today, Michael's research focuses on how leaders can most effectively shape, institutionalize, and lead from a shared organizational purpose.
THIS EPISODE IS PERFECT FOR… leaders, especially those in the middle of an organization, who want to reconnect with their own sense of purpose so they can inspire those around them to do the same.
TODAY’S MAIN MESSAGE…
Leadership and purpose are playing an even larger role than ever within a company looking to drive change. Because of this, a new kind of leader has emerged, the “center managers,’ meaning they are at the center of the organization, managing up and managing down at the same time. These center managers face a tremendous amount of tension from all over the organization that they have to navigate.
Leaders are the storytellers of purpose and meaning. Purpose is what drives people to feel like they're part of something larger and more important than themselves. Michael believes, and I agree, that purpose is the stabilizing factor over initiatives or strategies which are disrupting the workforce faster than people can process the information.
WHAT I LOVE MOST…
Purpose galvanizes and motivates people to bring their best self every day. Leaders are the makers of meaning because they are the ones who inspire people to be more engaged, which leads to a much better workplace.
Running time: 37:11
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Duke Bio
Welcome to the What's Next! podcast with Tiffani Bova.
This week I speak with Frans Johannson, author, entrepreneur, and the CEO of The Medici Group. Frans has inspired readers worldwide with his ideas on leadership and success, innovation, and diversity. His debut book The Medici Effect has been called “one of the most insightful books on managing innovation.”
THIS EPISODE IS PERFECT FOR… Anyone looking to find ways to stimulate innovation.
TODAY’S MAIN MESSAGE…
There are two main themes rising around the world today: Innovation and Diversity and Inclusion. That is not by accident. If you are able to combine concepts, perspectives, and people from different backgrounds, from different industries and fields, and from different cultures you can uncover new innovative ideas.
Don’t get caught in the “we’ve always done it this way” trap or try to mimic another business model (the “Uber of X” or the AirBnB of Y”). Use your talents and ambition to try something new.
Keep producing. Put out another product if the first one fails. Keep going.
WHAT’S NEXT FOR DIVERSITY, INCLUSION, AND INNOVATION?
Companies are starting to understand the value of diversity to their bottom line. It is no longer a ‘nice to have.’ Having an (internal) representation of your diverse customer base in your own organization is imperative if you want to understand the wants and needs of the customers you aspire to serve.
WHAT I LOVE MOST… In order to innovate, you need the best people – period. You will need those people to work together, collaborate regardless of race, gender, religion or
Running time: 37:22
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Personal website
The Medici Group
Welcome to the What's Next! podcast with Tiffani Bova.
This week, I have Liz Wiseman on the podcast. Liz is the author of New York Times bestseller Multipliers: How the Best Leaders Make Everyone Smarter, The Multiplier Effect: Tapping the Genius Inside Our Schools, and Wall Street Journal bestseller Rookie Smarts: Why Learning Beats Knowing in the New Game of Work. Liz is also the CEO of The Wiseman Group, a leadership research and development firm and in 2017 she was #35 on the Thinkers50 list.
THIS EPISODE IS PERFECT FOR… anyone looking to improve their leadership skills and build better teams.
TODAY’S MAIN MESSAGE…
There are leaders who are “Diminishers,” while others are “Mulitpliers”. These ‘Diminishers’ tend to get less than half of people's intelligence or capability; whereas, these ‘Multipliers’ get all of it.
But that’s not all, there are also “Accidental Diminishers” - these are really well-meaning people trying to be good bosses but yet having a diminishing effect on those around them.
WHAT I LOVE MOST… Being aware of the kind of leader you are will help you improve the way you communicate, manage and inspire those around you to do their best work.
A PIECE OF ADVICE FOR LEADERS…
Allow diverse styles of thinking and personalities the space to thrive. Pay attention to who is quiet and who has an overpowering personality. Give those who need time to think, and process information the opportunity to speak as those who are quick on their feet. It’s the multiple styles of contributing and leading that creates a great team, innovative ideas, and a healthy work environment.
Running time: 37:20
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Welcome to the What's Next! podcast with Tiffani Bova.
This week, I have Bill Macaitis on the podcast. Bill served as the go-to-market executive for three of the fastest growing SaaS companies: Slack, Zendesk, and Salesforce. He has achieved five exits and now he enjoys helping other companies achieve hyper-growth by leveraging his cumulative knowledge and helping build go-to-market playbooks and teams.
THIS EPISODE IS PERFECT FOR… anyone who is looking to turbocharge business performance.
TODAY’S MAIN MESSAGE… Customer experience plays a bigger role than you think in your company’s growth.
You have to start with two key things: 1) Understand the top reasons your company is recommended 2) Then….understand why it isn’t.
Your brand is the sum of every customer touch point, which means everyone, whether they are a salesperson, a customer service agent, a marketer, or in an entirely different group – everyone must have a clear understanding of the value they bring to a customer’s journey.
Once everyone is moving forward in the same direction, then it’s a good time to discuss shared metrics and incentives.
WHAT I LOVE MOST… It’s always helpful to put yourself in someone else’s shoes. If you are in marketing, go on sales calls. If you are in sales, see what goes into creating the next lead generation campaign. Regardless of where you work in the company, listen in on customer service calls. When the entire company works together toward a shared goal, it will become more effective and the brand will be stronger for it.
A PIECE OF ADVICE FOR LEADERS… Raise the level of focus you have on connecting sales, marketing, and customer service. This is not a zero-sum game.
Running time: 32:45
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Welcome to the What's Next! podcast with Tiffani Bova.
This week I speak with Alex Osterwalder. Alex is a speaker, the author of Business Model Generation, and is the co-founder of a software company. He is, according to his website, “Obsessed with making strategy innovation and entrepreneurship simple, practical, and applicable.”
THIS EPISODE IS PERFECT FOR… anyone who is looking to design an organization focused on innovating for growth.
TODAY’S MAIN MESSAGE…
To understand the complexities of running a business, you can’t view the company through the lenses of antiquated spectacles. You need more than that — you need a team who can see how all of these puzzle pieces fit together to create unity. One company. One shared vision. Once you have those glasses adjusted, you can imagine ways to reinvent the business model without creating chaos across the company.
If you do it right. Innovation goes further to improve the long-term health of a business more so than being efficient or sustaining what already works.
Growth innovation, which either will make the old business model obsolete or will be a catalyst to creating additions to your existing business model. Growth innovation goes beyond one’s current industry classification.
By creating a mini-Silicon Valley within, existing businesses can grow without being distracted. They can invest in and test one hundred ideas, hoping that a handful will succeed. They can manage two separate portfolios: one for the present and one for the future. They can be both lean and agile while steady and conservative.
EXECS CAN IMPLEMENT THE BUSINESS MODEL CANVAS BY… using the right tools, having the willingness to question everything in your purview and look outside your industry for inspiration.
WHAT I LOVE MOST…
It is possible to take an existing business and add in a dash of the entrepreneurial spirit. It’s possible to think in a new direction and to focus on growth innovation. The opportunity for success is there, and it’s beyond analyzing your “vision.”
Running time: 34:44
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One page website
Welcome to the What's Next! podcast with Tiffani Bova.
This week, I have Tendayi Viki on the podcast. He’s an academic, the co-designer of Pearson's Product Lifecycle, which won the Best Innovation Program 2015 at the corporate Entrepreneur Awards in New York, and is on the shortlist for the Thinkers 50 Innovation Award. He’s also a contributing writer for Forbes and is the author of The Corporate Startup: How Established Companies Can Create Successful Innovation Ecosystems.
THIS EPISODE IS PERFECT FOR… bigger companies who want to act like a startup.
TODAY’S MAIN MESSAGE… to act small, companies must first think about their innovation ambition.
The first step is to create an innovation thesis and understand your minimum viable ecosystem – maybe that means conducting a small workshop instead of jumping straight into a 2-day event. Second, become clear about key trends. Ask, who do we want to innovate for? Then, run through problems and challenges that could make life easier for your customer. Throughout the process, always measure everything against this question: Is this aligned with our innovation thesis?
As Tendayi says, “Figure out whether or not you have the right solution and then figure out whether or not you have the right business model.”
WHAT I LOVE MOST… A reoccurring theme has swept over the podcast: embrace non-traditional diversity. Make sure the middle management, legal, and the MBAs are involved; build teams with diverse thinking styles; and get out of the ordinary environment to be creative.
Diverse teams create creative tension and avoid internal silos – all good things.
A PIECE OF ADVICE… create a business model canvas. This is an excellent strategy for visual learners (me!) to see what’s written down and think through the idea.
What is the business model canvas? It's chart paper on the wall that walks you through customer segments and value proposition. Write one idea for each section on a post-it note and decide whether that idea is based on knowledge or an assumption.
Put a big red X through every assumption you don't have evidence for. Then, build up lean startup techniques to turn your assumptions into knowledge.
That’s how you act small but still keep the customer top of mind.
Running time: 34:40
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week I interview Nir Eyal, author of Hooked: How to Build Habit-forming Products. Nir is an entrepreneur and has taught at Stanford School of Business.
THIS EPISODE IS PERFECT FOR… companies who want to change consumer behavior.
TODAY’S MAIN MESSAGE…
Most of what you do throughout the day is because of a habit, the impulse to behave with little or no conscious thought. You choose Google as your search engine out of habit, don’t you? If you are a business owner, you want to make sure that your product is what consumers use because of a habit. When you understand how to create habits, you can generate a tremendous amount of economic and customer value and keep customers coming back.
Of the four-steps that define a habit — trigger, action, reward, and investment — the investment phase is the most critical. It is in this phase where the company gets the user to do something that increases the likelihood of returning.
How do you get repeat customers?
It is no longer about traditional advertising. It is more about exposure. Exposure has to be a new and exciting user experience that understands the customers’ wants and needs.
IF YOU WANT TO START UNDERSTANDING YOUR CUSTOMER’S PSYCHOLOGY… understand their emotional triggers.
Every customer has a pain point usually associated with a negative emotion, like fear, loneliness, uncertainty, or boredom. Your product has to scratch that user itch and alleviate it through every successive interaction.
WHAT I LOVE MOST…
Hooked is such a masterful concept. It is all about getting the consumer to want more about what you have, and Nir does this so well.
Running time: 29:38
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Medium
Welcome to the What's Next! podcast with Tiffani Bova.
This week’s awesome guest is Dan Pink, the author of six books, including When: The Scientific Secrets of Perfect Timing. Thinkers50 named Dan as one of the Top 15 Business Thinkers in the World, and his TED talk The Puzzle of Motivation is one of the 10 most-watched TED talks of all time.
THIS EPISODE IS PERFECT FOR… anyone looking to improve their likelihood of success in both their personal and professional lives.
TODAY’S MAIN MESSAGE… Did you know that a book about timing decisions didn’t exist until Dan Pink wrote it in early 2018? When you think about it, we make multiple “when” decisions in our life: When should I exercise during the day? When should I start a product? When should I quit a project? When should I quit my job?
Dan’s diligent research into the foundation behind our “when” decisions led him to discover that people mostly disregard the question of when and instead focus on what and who and how.
WHAT I LOVE MOST… Breaks are more important than you think.
We need to start thinking about breaks as part of our performance not a deviation from performance. Dan’s research showed him that professionals are the ones who take breaks, and the amateurs are the ones who don’t.
A break might look like a 10-minute walk outside, a nap, or a trip to your company’s meditation room. No matter what — your performance will improve.
IF YOU WANT TO STEP UP YOUR GAME… Be more conscious of how the forces of time and timing are affecting how you behave.
Running time: 37:44
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Welcome to the What's Next! podcast with Tiffani Bova.
This week’s guest is Roger Martin. Roger is the former Dean of the University of Toronto's Rotman School of Management, has been named “The Most Influential Business Thinker” by Thinkers50, and he advises CEOs worldwide. Roger is the author of ten books, including Creating Great Choices, a follow-up to his 2007 best-seller The Opposable Mind.
THIS EPISODE IS PERFECT FOR… someone with a different style of thinking.
TODAY’S MAIN MESSAGE… is the play between strategy and making choices.
Roger’s unique perspective combines strategy and making choices. Roger believes the two ideas are interconnected because, simply put, you cannot make choices if you don’t have a strategy. And you can’t have a strategy without making choices.
Roger opines that strategy is what you do, whereas choices put you in the position to behave. Just like every organization has a strategy, so does every person, and strategy comes with a choice.
Roger believes that execution happens because of choices made somewhere in the hierarchy. Roger says the “gap between strategy and execution [is] the setting of the direction.” Past guests have said time and again that everything starts at the top— and Roger is no different.
WHAT I LOVE MOST… integrative thinking. Creating solutions is about taking what’s not good enough and creating something better, rather than compromising.
IF YOU WANT TO APPROACH THINGS DIFFERENTLY…. follow Gandhi. This may not be what you were expecting, but the adage “Be the change” could not be more appropriate. Don’t tell people what you’re going to do. You actually have to do it. Roger advises, “Don’t be a smarty pants.” I couldn’t agree more.
Running time: 29:43
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Welcome to the What's Next! podcast with Tiffani Bova.
I’m honored to have Arianna Huffington as this week’s guest. Arianna is an author, mother, and businesswoman, most notably known as the co-founder and former Editor-in-Chief of The Huffington Post. Most recently, Arianna has written Thrive and The Sleep Revolution. But what you may not know about Arianna is that she has a Master's Degree in Economics from Cambridge and was a candidate for California governor. She's been named one of the Most Influential Women in Media and one of the Most Powerful Women in Business.
THIS EPISODE IS PERFECT FOR… those hesitant about the future.
TODAY’S MAIN MESSAGE… We’re at a very interesting time in history – one that is currently being shaped in new ways every day. The next 20 years won’t look anything like today. But of course, 20 years ago doesn’t look anything like today either.
We cannot predict what the future holds, but as Arianna says, we’re at an inflection point. Careers are no longer linear. Passion and purpose have stronger meanings than ever before, and change is happening faster than humans can keep up.
Arianna is concerned about our addiction to devices because data shows it makes us less empathetic. More and more people are ditching devices for real connection, which means putting phones away for dinners and seeing friends in person instead of over a video call. Arianna calls this “thrive mode.”
WHAT I LOVE MOST… As I’ve gotten older, I’ve realized that giving back and reflecting on my life is more important than I ever thought. In a tech-consumed world, Arianna warns that we need balance. The interconnectedness we appear to have doesn’t hold weight compared to investing in relationships. Giving back and providing value is what gives us a full life.
IF YOU WANT TO CHANGE YOUR BEHAVIOR… find your Thrive Tribe. Find the people who support you and want to see you grow but also know how important real relationships are. They’ll keep you accountable.
Running time: 29:43
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Thrive Global
Welcome to the What's Next! podcast with Tiffani Bova.
This week is special because I was able to capture a frank conversation with my friend and fellow Hawaiian, Guy Kawasaki. He’s the Chief Evangelist at Canva, a brand ambassador for Mercedes-Benz, and an Executive Fellow at the Haas School of Business. He is also the author of The Art of the Start, The Art of Social Media, Enchantment, and nine other books.
THIS EPISODE IS PERFECT FOR… anyone who wants to up their social media game.
TODAY’S MAIN MESSAGE… Even for an expert, there is still room to learn. Guy is dedicated to making a difference via social media every day by pushing the envelope and learning as he goes.
In the world of social media, we both believe that you have to be thoughtful with your posts. The days of simply showing up are over. You can’t just tweet once and call it a day. Video has to be better. Graphics have to be better.
Guy, however, takes a more aggressive approach. He’s comfortable posting about politics and difficult conversations that seemingly don’t relate to his brand. He’s less risk-averse and is willing to take chances on social media.
I, on the other hand, will craft a Tweet and not hit send. I won’t Tweet something if the content doesn’t represent my “brand,” if the intention isn’t correct, or if it doesn’t add value. I am more cautious.
There’s no right or wrong way to approach social, just choices. Guy believes social media is similar to life: error correction and experimentation.
WHAT I LOVE MOST… Guy focuses on making a difference. He doesn’t look back – he pushes forward to keep learning, experimenting, and growing. This forward thinking is something we can all learn from.
Running time: 36:26
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Welcome to the What's Next! podcast with Tiffani Bova.
My friend Shep Hyken is joining on the podcast this week. He’s a NY Times and WSJ bestselling author including, Moments of Magic, one of my favorites. He’s a customer service expert, and keynote speaker. He works with companies who want to build loyal relationships with their customers and employees by delivering fantastic customer experiences.
THIS EPISODE IS PERFECT FOR… anyone in customer service and customer success organization and leaders who wake up every day focused on improving customer experience.
TODAY’S MAIN MESSAGE…
The only thing that's going to separate one company from the next is the experience that that customer has with a brand. It will no longer be about product and price –customer service and customer success will carry as much, if not more weight than price in purchase decisions. Customer-focused companies make sure everyone on the team knows their value to the customer, even if they work behind-the-scenes.
Leaders have to define what the customer service experience is going to look like, and they have to live it: communicate it, train it, and serve as the role model. Make sure you hire people with a personality that matches the character of the company; you can train for everything else. Once you have the right people, make sure every member of your team is “service-aware,” which means understanding how your touch point matters to the customer.
WHAT I LOVE MOST… Be more convenient. Be easier to do business with, and, no matter what, create a frictionless experience for your customers – that’s what they will remember.
A PIECE OF ADVICE… Use Shep’s index card idea, an exercise he defines as the “the #1 culture changing tool.” Have your employees write down one example of when they created an exceptional experience for an internal or an external customer, and share those experiences with the team. This exercise makes everyone aware of great experiences, especially when they happen in the moment.
Running time: 31:47
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Today’s guest is Peter Fader, professor of marketing at the Wharton School of Business at the University of Pennsylvania and the co-founder of Zodiak. His expertise centers on the analysis of behavioral data to understand and forecast customer shopping purchasing activities. His insights are reflected in his great book, Customer Centricity.
The highlight of the conversation is Peter’s story of his disagreement with Wall Street’s findings on Dish Network’s company valuations.
Peter and his team analyzed the company valuations using the public data Dish provided to investors. They came up with company valuations that were within 3-5% difference of the forecasts Wall Street was making.
Next, as a fun academic exercise, his students created forecasts for the next 4 quarters using various statistical methods. Peter compared his students’ numbers to Dish’s quarterly numbers and noticed two things: (1) the students were within .5% of the number that Dish announced, and (2) the Wall Street analysts were off by about 10%.
You can read Peter’s article, “How Wharton marketing students beat Wall Street analysts at their own game,” on his findings.
In this episode:
2:00 – Can marketing can be taught or is it learned?
3:15 - What is the genesis of lifetime value and customer centricity?
4:08 – What happens if companies focus on the customers, not products?
5:38 - How do companies define, uncover, and identify the right customers?
9:00 – Wharton creates a new term, “customer-based corporate valuation”
12:45 – How to look beyond big, glitzy metrics
15:27 – Peter’s disagreement with Wall Street analysts
21:15 – Peter’s stock tip!
25:49 – Getting below the surface of the numbers to find the story
29:49 – The blend between data analytics and intuition
31:10 – What’s Next! for customer lifetime value, customer centricity, and the analytics side of growing business?
Running time: 33:43
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Welcome to the What's Next! podcast with Tiffani Bova.
Today’s guest is Jim Harris, author of Blindsided: How to Spot the Next Breakthrough that Will Change Your Business Forever. Jim is a principal at Strategic Advantage and has 20 years of experience as a professional speaker and consultant. Jim speaks internationally at more than 40 conferences per year on essential topics such as creativity, innovation, customer relationships, strategic planning, and environmental leadership.
THIS EPISODE IS PERFECT FOR… innovative thinkers.
Innovation is coming here. Our professional lives are different than they were five years ago; our personal lives are drastically different they were ten years ago. How you approach change will determine your success.
If you don’t want to be blindsided, pay attention to your systems and processes and keep the younger employees involved in strategy. Remember, diversity goes way beyond gender.
Choose a team of bright people and create job opportunities. Innovation ultimately means that everything gets lighter, faster, and cheaper, and that’s ok.
TODAY’S MAIN MESSAGE…
Change happens and if you want to keep up — whether that’s with social media, viral videos, staying agile, going direct to consumer, etc. — you’re going to have to figure out a way to be current.
Think about Tesla’s integrated solutions: they have energy solutions, power walls, and cars. It’s more than filling one need. It’s about finding innovative methods to solve multiple problems via one platform.
WHAT I LOVE MOST…
No matter how these conversations start, it comes back to being sure that we’re focusing on the right things. It’s not about thinking and talking; it’s about execution and putting your product in the hands of your customers.
A PIECE OF ADVICE… create an ecosystem to bring your idea to fruition. People don’t work in a vacuum; it’s about the power of the whole, especially the employees.
Running time: 35:51
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Welcome to the What’s Next! podcast with Tiffani Bova.
Today’s guest is Josh Linkner. Josh is a five-time tech entrepreneur and hyper-growth CEO, two-time New York Times Bestselling author, top-rated keynote speaker, and founding partner of Detroit Venture Partners.
Josh lives at the intersection of tech and advertising. In this episode, he and Tiffani explore how this intersection includes hacking, reinvention, and creativity. They also share ways that you can use traditions to be more innovative.
In this episode:
4:50 – How a small jazz ensemble is a perfect metaphor for business
6:53 – How Josh defines reinvention and what people can learn from reinventing
8:52 - What can people do to start reinventing their business?
9:40 – A simple, but powerful question Josh poses to help you change your daily traditions
10:55 – What inspired Josh to write Hacking Innovation
12:55 – Is hacking just duct taping a problem together?
14:10 – Do new startups need to have a hacker mentality?
16:02 – Josh’s definition of creativity and how innovation fits into creativity
20:52 – What to do if the organization isn’t willing to riff off of the bottom-up or external innovation
22:01 – What leaders can do to harness innovation and tap into the holistic creative minds of the organization
32:00 – Is it the responsibility of all people to think about what’s next?
Running Time: 33:45
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Welcome to the What’s Next! podcast with Tiffani Bova.
This week, I’m speaking with Frits van Paasschen, a seasoned global executive, and author of the new book, The Disruptors Feast. With 30 years of experience, he has a unique perspective on the current trends that impact businesses around the world. Frits served as the CEO of Starwood Hotels and Resorts, CEO at Coors Brewing Company, and have held several management positions at Nike.
Frits is one a few who have seen first-hand what it’s like to be in the middle of disruption. He was the CEO of Starwood when AirBnB started and the CEO of Coors when the craft beer industry launched. He shares how he handled disruption by changing from the inside out and leading when change broadsides a company.
In this episode:
4:10 – How Frits defines disruption
8:52 – What it was like as the CEO of Starwood when AirBnB disrupted the hotel industry
12:21 – What other industries can learn from disruptors like AirBnB
14:08 – What do you do when disruptors come after your industry?
17:09 – What does it look like, culturally, when a company has to shift due to disruption in the marketplace?
20:06 – Frits’ three barriers to change
25:16 – Why Frits thinks that sometimes the best way to deal with disruption is to disrupt back
30:05 – Dissecting the interplay between the new digital side and how-we’ve-always-done-things
31:29 – Frits’ perspective on athletic companies calling themselves technology companies
Running Time: 35:08
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Welcome to the What's Next! podcast with Tiffani Bova.
I am thrilled to bring you Tom Peters on this week’s episode. Tom is the co-author of In Search of Excellence and is one of the most exceptional management, sales, and marketing thinkers around. This book has been tagged as the “best business book ever.”
THIS EPISODE IS PERFECT FOR… leaders. Think about it, have you ever seen a tombstone with someone’s net worth on it? No. That’s not what matters. What matters in life and business is relationships, embracing differences, and pushing yourself to make sure you don't get caught in the same-same trap.
TODAY’S MAIN MESSAGE… is that people come before everything else. Tom wholeheartedly believes in matching people to culture; otherwise, he knows, culture falls apart. To create culture, you must have a foundation of listening, caring, smiling, and saying thank you. It’s about being nice to other people.
WHAT I LOVE MOST… is that Tom shapes what excellence looks like. Take a moment to step back and give people the space to say what they are thinking. Building teams and coaching is all about the people side of business, not the shiny stuff.
A PIECE OF ADVICE… consider management by wandering around (MBWA). Take 10 minutes and walk around with no goal in mind. Let your thoughts be your guide as you take moment to reflect.
Running time: 46:10
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Welcome to the What’s Next! podcast with Tiffani Bova.
This week, we have Martin Lindstrom on the show. Martin has developed an unorthodox method of doing what every company says it wants to do: understanding its consumers’ deepest desires and turning them into breakthrough products, brands or retail experiences. He’s a change agent, brand futurist, best-selling author, and pioneer in the fields of consumer psychology, brand marketing, and neuroscientific research. Martin is also the anchor and producer of NBC’s popular show, ‘Main Street Makeover.’
Martin is living with less technology. He believes that we should get out of focus groups and into the homes of real customers. When you see how people are truly living and using products, you can create real value, spark creativity for future projects, and see the tiny details of the big picture.
In this episode:
4:29 – Why Martin wrote his book, Small Data: The Tiny Clues That Uncover Huge Trends
7:15 – The problem with linear data
9:29 – How jumping to conclusions with data correlation doesn’t work
10:14 – Why Tiffani says, “analytics is the refinery on the data, but intelligence is the petrol.”
11:35 – Even if the data doesn't tell you what you want, don’t discount it
13:09 – What refrigerator magnets can tell you about a child’s need for entertainment in your community
15:57 – How can we have data and no information?
19:06 – Why Tiffani is surprised that CMOs don’t spend time with customers
21:03 – What happens when downtime disappears?
23:06 – What Martin thinks you should do on Monday morning to lean into more downtime
26:38 – The magic of working from the outside in
28:25 – What can a small business do with data?
31:59 – What’s next for small data?
Running time: 33:40
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Welcome to the What's Next! podcast with Tiffani Bova.
This week, Whitney Johnson joins Tiffani on the podcast. Whitney was recognized as one of the world's most influential management thinkers in 2015, was a finalist for the Top Thinkers on Talent at the biennial Thinkers50 ceremony in London, and is best known for her work on driving corporate innovation through personal disruption. She's the author of the critically acclaimed Disrupt Yourself, one of Tiffani’s favorite books.
Tiffani and Whitney talk about personal disruption – a favorite conversational topic for both women. Disruption is bound to happen, at work and in your personal life. There are ways to adapt to change and so you (or your company) aren’t left behind as the rest of the world moves forward.
In this episode:
4:43 – What is personal disruption?
7:40 – Is change more difficult in your professional life?
8:34 - Companies that sell technology are actually selling change
8:56 – Why early adopters are better at change
10:29 – What you can control in your work life
11:09 – What can individual contributors do when they feel stuck in their own personal journey?
12:40 – Why you should play to your strengths
16:28 – What to do if your leader isn’t willing to change, but you know you have to disrupt
19:38 – Why you should focus on what scares you, even if that means starting over
20:11 - Self-disruption exercises
28:31 - Preparing for the learning around the execution gap
32:25 – Take the S-Curve Locator
Running time: 33:14
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Harvard Business Review
Welcome to the What’s Next! podcast with Tiffani Bova.
Today’s guest is Lisa Bodell. Lisa is a globally recognized innovation leader, futurist, and CEO of futurethink. As an expert on the topic of change, she is also the author of two best-selling books: Why Simple Wins (2016), and Kill the Company: End the Status Quo, Start an Innovation Revolution (2012). Lisa serves as a global council member of the World Economic Forum and is a frequent contributor to Forbes and Harvard Business Review.
Lisa believes that innovation is not new – it’s something that adds value. Ideas, Lisa believes, are everywhere. It’s about what you do with those ideas that make them special.
In this episode:
5:13 – What is innovation?
7:42 – Do teams need diversity beyond men and women?
9:50 – What happens when a leader has an established, homogeneous team?
10:42 – What is the difference between a groove and rut?
14:15 – How to have the opportunity to have a beginner’s mindset?
15:14 – How risk, fear, power, and control impact every single person
19:05 – How we made innovation too complex
21:03 – Lisa challenges Tiffani on having the time and bandwidth to do more than you think you can
23:33 – You can create a simplification code of conduct to have more time to innovate
25:02 – Lisa’s magical “kill a stupid rule” strategy
26:20 – The benefit of killing rules and meetings
30:09 – Simplification is contagious
30:43 – What inspires Lisa at the World Economic Forum?
Running time: 34:40
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Welcome to the What's Next! podcast with Tiffani Bova.
This week, I have the pleasure of having Mark Bonchek on the show. Mark is the Founder and Chief Epiphany Officer of Shift Thinking. He leads organizations to make the shift from incremental to exponential growth and to achieve transformational change so that they can more effectively compete in their market, engage their customers, and organize their teams.
Mark believes that the business model is on the surface and what's underneath it is the customer centric mental model.
The mental model, which focuses on people, has two parts.
One view is a broad, outwardly focused model of engagement and marketing concentrating resources on targeting, segmenting, running campaigns, and moving customers through the funnel. This model spotlights the company’s objectives and how to get the customer to take action to achieve corporate goals.
Another model of customer centricity, which works backwards from the customer, asks, “What is the need that we're filling? What are the customer's objectives? How do we help the customer fulfill their objectives?” This model seeks to understand the customer's goals and how to marshal resources to help them achieve their goals.
Both parts are customer centric, but one is about you and the other is about them.
In this episode:
2:45 – Why Mark is in the epiphany business, not the consulting business
4:59 – Business model vs. mental model vs. measurement model
7:40 – Mark defines customer centricity
8:50 – Outwardly focused customer centricity
13:25 - How do you execute on customer experience?
14:45 – How to scale using engaged customer communities and user groups
16:05 – How disconnected teams and disconnected metrics lead to a disconnected experience, in the customer's eyes
20:30 – How an established culture can understand what customer centricity means
26:10 – How to see your own eyeballs
27:48 - We don’t have technology problem; we have a people process problem
30:25 – Mark’s article on Harvard Business Review, Don't Sell a Product, Sell a Whole New Way of Thinking
31:05 – What’s next for customer centricity?
Running time: 32:43
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Harvard Business Review
Welcome to the What’s Next! podcast with Tiffani Bova.
This week on the podcast, I’m interviewing Nancy Duarte. Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, and on CNN. Her firm, Duarte Inc., is the largest design firm in Silicon Valley as well as one of the top women-owned businesses in the area. It's the global leader behind some of the most influential visual messages in business and culture creating more than a quarter of a million presentations.
As a persuasion expert, she cracked the code for effectively incorporating story patterns into business communications. She's written five best-selling books and is ranked #1 on the list of the World's Top 30 Communication Professionals. Her TED Talk, The Secret Structure of Great Talks, has over 1 million views.
Nancy’s expertise in the world of communication and presentations reveal how people can use stories to make real connections. In a B2B situation, real connections go beyond PowerPoint or pitching off of a slide deck. It’s about doing your research, asking the right questions, and not wasting anyone’s time.
In this episode:
3:24 – How to NOT drink your own Kool-Aid
4:06 – How your words can change the world with an idea
4:24 – Are sales people selling a product or change?
5:02 – What is a story?
5:50 – How stories are empathy-builders
7:06 – How companies are challenged with trust
7:23 – The lack of storytelling is hurting executives
8:35 – How executives can create an emotional connection
8:59 – How to create emotional connection in our social world
10:08 – Finding the moment of inspiration
12:00 – Should you be transparent in front of customers to inspire them to buy?
13:06 – The impassioned plea, how all sales calls start
13:33 – How slide docs are beautiful, modular, collaterals
13:53 – A bad example of pitching to get $100,000,000 and what to do instead
15:37 – Machine learning + AI + pitching
16:44 – Can AI learn the secrets to the human heart?
17:46 – Human + Machine + AI
18:10 – Will AI replace sales people?
18:43 – AI + Machine learning predicting outcomes
19:46 – What is a data story?
20:15 – Bias in the data
20:35 – What happens when you make 25,000 sales calls?
22:14 – How to create a hook on a sales call
24:50 – Why the customer knows so much more than they used to
25:05 – Are people emotionally invested in brands?
25:59 – How to be prepared for the face-to-face
27:20 – Why you need 4-5 different stories
28:03 – What’s next for storytelling?
31:32 – How to be better at storytelling
Running Time: 32:54
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Welcome to the What’s Next! Podcast with Tiffani Bova.
This week’s guest is Tamara McCleary. Tamara is an international branding expert, a technology futurist, and the CEO of Thulium. She was named the #1 Most Influential Woman in MarTech by B2B Marketing and ranked by LeadTail as the 3rd most mentioned person on Twitter by CMOs.
Tiffani and Tamara talk about What's Next! in the future of marketing, sales, AI, customer experience and let’s not forget 3D printed shoes. It's fascinating to understand how all of these components fit together into one conversation. People have changed; expectations have changed; and, the future of retail, artificial intelligence, and customer success is changing daily.
In this episode:
3:40 – Is 3D, instant gratifications commerce the future?
4:48 – The future of shopping
5:47 – Hyper-personalization of products
7:48 – What is artificial intelligence?
8:18 – What is machine learning?
8:34 – Tesla, the great example of machine learning
9:05 – Why machine learning is fascinating
10:53 – Why do some retailers are failing while other are thriving?
14:13 – Using data in new, competitive ways to access the customer experience
17:19 – How can salespeople get better in segmenting by using data or AI or machine learning by understanding behavior?
17:38 – How to ask the right questions of data
20:50 – Machines have bias
21:37 – Customers experience on the new battleground
22:32 – Who owns customer experience?
24:18 – What’s a common metric by which to measure customer success?
25:08 – What CMOs say about customer success
28:33 – How incentivizing increases the lifetime value of a customer
Running time: 33:12
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My amazing guest is Naomi Simson. Naomi is the founding director of Australian online tech success story RedBalloon and Redii. She’s been blogging for a decade at Naomi Simson and is one of 5 Sharks on Network 10’s business reality show Shark Tank in Australia. You can join Naomi’s private online community at www.joinnaomisimson.com.
After spending 3 Days with a Shark, Tiffani shares her favorite lessons learned:
- Naomi is committed: to her people and nurturing her staff
Naomi admits that she’s better at leadership than management; she wants people to be aligned to the values and working toward the greater good.
- Even though she’s successful, Naomi pushes herself every day. She’s still very hungry.
She works so hard because want to be an equal with the people on her team and the community she serves. She doesn’t forget where she came from.
Personal motto: if it’s meant to be, it’s up to me. I don’t expect anything and I’m happy to keep sharing and being a role model to others.
- It’s not about the budget, its what you do with them that makes the difference.
Knowledge and reputation aren't just attached to businesses. You get focused on the return dollars and time. I can never buy another hour.
- Time for reflection is equally important as productive time.
If you know what the tasks are the people loathe, you can potentially find solutions to make their lives easier and create a better place to work.
- Take the criticism that you’ll inevitably receive, and celebrate the greatness too.
Everything is transparent with social media, so you have to really listen to the concerns.
In this episode:
5:07 – Commitment to people and nurturing the staff
6:18 – Management vs. Leadership
8:07 – Know your weaknesses (or non-strengths)
8:36 – Why you should surround yourself with the right talent
11:31 – Don’t forget where you came from
11:48 – Naomi’s personal motto
13:49 – Challenges small businesses face
16:55 – How to think about your time in a strategic way
17:32 – How Naomi’s book writing process took 14 hours a day but saved time in other areas
18:44 – How do I choose what is the one thing to focus on?
19:12 – If you’re relying on your phone, you are not in control of your life
21:15 – Why you should track your time
22:23 – What is RedBalloon?
26:44 – Why it’s about the experience of the experience
29:06 – How to take constructive criticism
Running time: 34:05
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Welcome to the What’s Next! podcast with Tiffani Bova.
Today’s guest is Seth Godin. Seth is a bestselling author of 18 books and loves to talk about making something happen.
Seth is a huge fan of doing the right thing in business. The “right thing” means not caring about stock options or your career and still caring about what you’re making. Seth promotes focusing on service to deliver consistently.
Great marketers should spread ideas, not make sales. Your job as the marketer is not to sell what the factory makes, but to serve the people the company seeks to serve.
This is the human side of business.
In this episode:
3:15 – Doing the right thing in business
3:35 – How marketers are having to face shifting from worrying about what’s coming next to ensuring they are doing what’s right today
5:10 – Giving books away + traditional publishing
7:03 – Why Random House should have started Google and Simon and Schuster should have started Facebook
7:36 – How an individual (you!) can make a difference beyond metrics in your company…even when your company isn’t there yet
10:43 – How to generate leads/opportunities in an authentic way (human-to-human interactions)
12:14 – What to do if you feel trapped and feel like you aren’t doing good work
16:52 – Why companies are leading with experience over product
20:31 – Can you have a good-enough product and an excellent experience and win?
25:10 – Seth’s advice for the new marketer
27:08 – How to market from the sales side (and vice versa)
28:35 – Building your confidence muscle
30:35 – How to be a better marketer
Running time: 35:52
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Welcome to the What's Next! podcast with Tiffani Bova.
In my 20+ years in the sales industry, I’ve met so many cool people and have had some fascinating conversations. There have been too many times I’ve wished a microphone was on so I could record my conversations with amazing people and share them with you.
I take a practical approach when I work with tech companies, to help define growth strategies and go to market models. I am always on the outlook for emerging technologies and disruptive shifts in buyer behavior. Then I translate pragmatic plans into sales transformation. I have been told the combination of my operational and research experience is what positioned me as one of the leading thinkers in the area of sales transformation and business model innovation.
My current conversations center around one objective: customer success.
My conversations inspire me as a speaker and when I write for publications such as Harvard Business Review and Huffington Post. Meeting innovative and creative people push me to do better and be better too.
I feel selfish keeping those conversations to myself, and my goal with the What’s Next podcast is to share these inspiring conversations with you to keep you thinking and to challenge you to think about what’s next.
This is a window into my process.
Enjoy!
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