Talk Like a Leader: Recent Episodes
Guy Harris
Tips, techniques, and insights for more effective leadership communication. Learn to apply powerful communication strategies to coach, inspire, and resolve conflict situations as a leader.
The filter you apply when you listen to another person matters as much as the way you adjust your delivery for them to hear you better.
The filter you apply when you listen to another person matters as much as the way you adjust your delivery for them to hear you better.
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You don't have to say something just because the thought popped into your head. Using the THINK acronymn, you can make better decisions about what to say and when to say it.
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This episode is from 2020, but there are still a lot of important lessons about remote work that are still relevant now. Hope you enjoy!
"As working from home stretches to months rather than weeks, leaders find themselves planning for and communicating about longer time horizons while working from home and communicating with their teams who are also working from home. This week, I’m revisiting and building upon a piece of advice that my colleague Wayne Turmel shared in an episode we recorded in March of this year – When You Suddenly Find Yourself Leading Remotely. The specific issue is the need for more intentionality in a remote work world."
Additional Leadership Resources * Listen to Wayne Turmel on Long-Distance Worklife * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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People frequently ask me this question: "How do I get people to listen to me?" It turns out that there is both a short answer and a long answer. In this episode, I'll share both of them with you.
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First grade teachers understand it and have a strategy to achieve it. Youth organization leaders understand it and have a strategy to achieve it. In this episode, I'm looking at a powerful communication lesson that leaders of all ages can apply for greater communication impact.
Additional Leadership Resources Take our free DISC Assessment.
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This episode concludes my comments on the ideas found at therulesofcivilconversation.org. It looks at and summarizes the last four rules of civil conversation.
Additional Leadership Resources Take our free DISC Assessment.
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Continuing the discussion of ideas drawn from therulesofcivilconversation.org, this episode looks at another cognitive bias (or filter) that can interfere with clarity of thought and communication.
Additional Leadership Resources * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role. * Follow us on Facebook. * Follow us on LinkedIn.
Once you know something and it is obvious to you, it can be difficult to understand how it is not obvious to someone else. This "curse of knowledge" can then become a barrier to effective communication. In this episode, I'm sharing four steps that help me to overcome this communication challenge.
Additional Leadership Resources Take our free DISC Assessment.
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Biases - we all have them. Learning to recognize our biases and get past them is one of the key skills of leadership communication. This week, I'm looking at the bias know as Fundamental Attribution Error and proposing two things you can do get past this bias and become a better communicator.
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This episode, like the episode last week, is what I like to call a "lighthouse" episode. It's more about what to watch out for than what to do. I'm continuing my discussion of ideas that inspired me from therulesofcivilconversation.org. Two more logical fallacies to beware of: the ad hominem and genetic fallacies.
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This episode examines how two common logical fallacies - Black-or-white thinking and Middle Ground solutions - can get in the way of effective leadership and leadership communication.
Additional Leadership Resources * YourFallacy.is * therulesofcivilconversation.org * Kind is Not Weak * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role. * Follow us on Facebook. * Follow us on LinkedIn.
This episode continues the discussion about The Rules of Civil Conversation and how they apply to Talking Like a Leader. Let's take a look at the first 2 rules that drive towards shared understanding and seeing the situation from the other person's perspective.
Additional Leadership Resources * The Rules of Civil Conversation * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role. * Follow us on Facebook. * Follow us on LinkedIn.
Related Episodes * What Talking Like a Leader Means to Me * Listening – The Other Side of Communication * Coaching Isn’t Telling: A Lesson Learned the Hard Way
For the transcript, visit https://talklikealeaderpodcast.com/reaching-shared-understanding/
Have you ever had a conversation with someone and you thought: "What is wrong with them?" I have, and it usually does not help me to communicate better if I linger on the thought. In this episode, I'll offer some thoughts on how to get past that thought and to disagree without being disagreeable.
Additional Leadership Resources * The Rules of Civil Conversation * Beyond Reason: Using Emotions as You Negotiate by Roger Fisher * Leadership and Self-Deception by The Arbinger Institute * Crucial Conversations by Joseph Grenny * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role. * Follow us on Facebook. * Follow us on LinkedIn.
The title basically says what I think of the feedback sandwich. In this episode, I'll share the problems with the feedback sandwich and what to do instead.
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The title basically says what I think of the feedback sandwich. In this episode, I'll share the problems with the feedback sandwich and what to do instead.
Additional Leadership Resources Take our free DISC Assessment.
Check out our video series, What You Should Do in the First 45 Days of Your New Role.
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Constructive criticism rarely delivers the results you want. It tends to be received badly and to have little to no positive impact on performance. In this episode I'm addressing why it so often goes badly and what you can do instead.
Additional Leadership Resources Take our free DISC Assessment.
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Humans love to look for patterns and reasons for things and then to build stories that explain what they observe. That tendency can create communication problems when we let the stories we tell ourselves about other peoples intentions get in the way of discussing the impact of their words and actions. In this episode, I'm exploring this idea and how it interferes with our communication effectiveness.
Additional Leadership Resources * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role * Follow us on Facebook. * Follow us on LinkedIn.
Conflict sounds bad. Few people look forward to "conflict" discussions. More people avoid or look to escape conflict discussions than actively participate in them. Conflict certainly has a negative emotional aspect for most people. Is conflict always a bad thing, though? In this episode I'll explore this question and offer a perspective to help you build your conflict confidence as a leader.
Additional Leadership Resources * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role. * Follow us on Facebook. * Follow us on LinkedIn.
Collaboration is a big part of team work and joint problem solving. Leading a team meeting, coaching a team member on their performance, setting goals with people, and resolving conflicts are all collaborative problem-solving conversations. Collaboration can be difficult – especially when emotions are high, time is short, or both. Fortunately, there is a pretty simple six-step pattern you can follow to reliably lead to collaborative solutions. In this episode, we’ll cover six questions you can ask to lead the conversation successfully through this six-step process.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
People often confuse kindness for weakness, and that can create problems. You do not have to be unkind in order to be strong. In this episode, I'll comment on the difference between these two ideas and how it affects leadership communication.
Additional Leadership Resources * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role. * Follow us on Facebook. * Follow us on LinkedIn.
Recently, I had an experience with about 120 young people aged 15-20 that taught me a lesson about the power of vulnerability to connect with people. This episode shares that experience and what I learned.
Additional Leadership Resources * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role. * Follow us on Facebook. * Follow us on LinkedIn.
Using assertive communication can help your to communicate more clearly and completely, and it has a risk. It’s possible to try to communicate assertively and slip over the line in to aggressive, jerk-like communication. In this episode, I’ll share three key principles (and two bonus principles) to help you strike the balance between being too passive and too aggressive.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Three Ways to Irritate Others and How to Correct It * Stay Positive, Avoid Negative * Three Things to Consider Before You Choose a Communication Technique * Make Yourself Non-Threatening * Communicate in a Way That Does NOT Convey Threat
When you step in to leadership, you inherit all of the good and bad of past leadership decisions for people who sat in your current seat in the past. Dealing with the negative expectations that can create can be a frustrating leadership challenge. In this episode, I'm offering a path forward.
Additional Leadership Resources * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role. * Follow us on Facebook. * Follow us on LinkedIn.
This week I was working in my shop, and I made a mistake that I new how to avoid. How is that possible? Both the answer to that question is in this episode and how the lesson connects to leadership communication is in this episode.
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Additional Leadership Resources Take our free DISC Assessment.
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In a recent workshop, I got a question related to how conflict resolution with other leaders might be different from conflict resolution within the team you lead. In this episode, I'm addressing the answer to that question.
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You have tried everything you can think of. You have encouraged, corrected, and taught, and, still, they keep doing that annoying thing. What do you do next?
Additional Leadership Resources * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role. * Follow us on Facebook. * Follow us on LinkedIn.
Related Episodes The Do's and Don'ts of Coaching Conversations
As much of the business world transitions from work from home to some version of hybrid or full work from the office scenario, leaders face the difficulty of addressing new expecations from their team members and other changes from what was considered “normal” before the pandemic hit with full force. In this episode, I’m looking at a mindset shift that can help you navigate these changes more successfully. Additional Leadership Resources * Take our free DISC Assessment. * Check out our video series, What You Should Do in the First 45 Days of Your New Role. * Follow us on Facebook. * Follow us on LinkedIn.
Three factors affect every element in your communication effort – relationship, message, and context. In this episode, I’ll touch on what each of these elements means and how they affect your communication efforts.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
A common question I get is: "How do you deal with a persistently or aggressively negative team member." In this weeks episode, I'll share three things you can do that could help you in this situation.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Three Ways to Deal With an Angry Person
Today I got this question in a class: “How do you listen for content rather than delivery?” The answer: “assume (at least) benign intent.” Listen to the full answer in this episode.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Leading Remotely: The Importance of Intentionality
A common question I get is: “How do I coach a team member who is doing nothing right?” In this episode, I’ll share some thoughts and some strategies for how to approach this situation. Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Team Member to Team Mate with Wayne Turmel
This weeks episode is about helping you to elevate conversations rather than escalate situations by the way you respond. Considering alternate stories is a powerful took in you leadership communication toolbox. Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
In the Long-Distance Worklife Wayne Turmel, a remote leadership expert, teams up with Marisa Eikenberry to answer questions about working remotely and help you lead, work, and thrive in remote and hybrid teams.
We'll look at the way we work in remote and hybrid teams. Each week, we bring you provocative discussions about what it takes to work remotely, master technology, develop your leadership skills, and just plain survive the way we’re expected to work today. We’ll bring you new and exciting voices in the world of remote and hybrid work. In addition to conversations with diverse and unique voices, Wayne and Marisa will take your questions, making us the most relevant source for navigating the Long-Distance Worklife.
Additional Resources:
- Learn more about Wayne Turmel
- Learn more about Marisa Eikenberry
- Purchase a copy of The Long-Distance Leader
- Purchase a copy of The Long-Distance Teammate
- The Remote Leadership Institute
- The Kevin Eikenberry Group
The number of conversations you have with people is more important than the length of the conversations. Being mindful of the number of times you connect with people more than the length of time can help you become a better communicator. Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Meta conversations are basically conversations about conversations. As confusing as that sounds, they help you clear things up. In this episode, I’m talking about what meta conversations are, how they help, and how you can do them better.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Expectations vs Reality
This episode is the second lesson illustrated by an experience I had with my grandchildren, and it builds on my last episode – Expectations vs Reality.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Expectations vs Reality
This week, I’m sharing an experience I recently had with my grandchildren that illustrates a key leadership principle that connects expectations, the reality of an experience, and satisfaction/happiness.
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Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
This week, I have my friend and colleague Carl Smith as my guest. Join us as we discuss faith vs fear in our communication choices, mindsets, and behaviors.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * The Coaching Mindset with Carl Smith * Leadership Communication Mindset with Carl Smith
This week, I have my friend and colleague Carl Smith as my guest. Join us as we discuss faith vs fear in our communication choices, mindsets, and behaviors.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * The Coaching Mindset with Carl Smith * Leadership Communication Mindset with Carl Smith
This week, I discussed a peer-to-peer situation with a workshop participant, and it reminded me of a general communication principle that applies to conversations with all people. The general principle for effective problem solving with other people is to get on their side of the table.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * In Search of Positive * Stay Positive, Avoid Negative
This week, I’ll share a simple and powerful concept that will significantly improve the clarity of your communication efforts. It applies to both spoken and written communication. The idea is this: use affirmative statements.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * In Search of Positive * Stay Positive, Avoid Negative
Most people avoid difficult conversations because, well, they are difficult. Very few people enjoy confronting difficult situations, and it is the job of the leader to do so. In this episode, I’ll look at why you need to have the difficult conversation and how to do it without being a jerk.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Three Questions You Can Use for Coaching Conversations * The Seven Deadly Sins of Conflict Resolution
Leadership communication is as much mindset as it is skillset. This week, I’m recommending six books you can read to improve both.
Additional Leadership Resources * Leadership and Self-Deception by The Arbinger Institute * Beyond Reason: Using Emotions as You Negotiate by Roger Fisher and Daniel Shapiro * Think Again: The Power of Knowing What You Don’t Know by Adam Grant * Dare to Lead by Brené Brown * Crucial Conversations: Tools for Talking When Stakes are High by Joseph Grenny * Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Make Leadership Communication a Habit
Two episodes ago, I discussed four things you can do to Sell a Change You Don’t Like. In this episode, I’m expanding and elaborating on those ideas.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Championing Change * Speaking of Change
As we enter a new year, the idea of reflecting on the past year and thinking about changes for the new one are on many people's minds. Two weeks with grandchildren has given me a refreshed perspective on leadership communication that leads to three communication resolutions for the new year. In this episode, I'm inviting you to join me in making and keeping these resolutions.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Eventually, you will have to sell a change you did not initiate and you do not like. In this episode, I’m sharing four things you can do to more successfully navigate this leadership challenge.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Championing Change * Speaking of Change
This week, I’m sharing a life lesson that comes from reflecting on years of leadership decisions about problem solving, conflict resolution, and performance coaching. It’s the power of NOT doing any of those things while angry.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Three Ways to Deal with an Angry Person * Five Ways to Deescalate Conflict
Written communication can both speed things up and slow things down. Used well, email and instant messaging can make our communication better and faster. Used poorly, they can create problems that take hours or days to correct. In this episode, I’m looking at some of the challenging parts of electronic, written communication and offering tips for how to avoid the pitfalls.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Three Things to Consider in Written Communication
One way to improve your communication effectiveness is to be aware of and sensitive to the things you do that hurt it. We call those areas of interaction “blind spots”. In this episode, I’ll share two ways of identifying your blind spots so that you can take action to stay out of them and to minimize their impact.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Communication Blindspots Intensified by Remote Work
A common concern expressed in our Bud to Boss workshops is getting the other person to speak in coaching conversations, project planning meetings, and conflict resolution situations. Basically, any situation where emotions might be running a bit high and the other person might be hesitant to share their perspective. In this episode, I’ll share three question foundations you can use in these difficult situations.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Coaching Isn’t Telling: A Lesson Learned the Hard Way * The Coaching Mindset with Carl Smith * The Do’s and Don’ts of Coaching Conversations
It’s easy to see other people’s blind spots. It’s also easy to ignore our own. Focusing on other people’s blind spots while ignoring our own seriously limits our ability to communicate. In this weeks episode, I’ll share some thoughts on how to overcome this communication challenge.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Control What You Can
It’s tempting to look for the right words and to think in terms of phraseology as the key to effective communication. Remember that communication is about more than just the words you say. The write words with the wrong tone or body language can destroy your communication effectiveness. Likewise, poor timing or the wrong environment can also derail your efforts.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Control What You Can * Defer With an Explanation
I often here front line leaders express frustration and exasperation with what they cannot do in their role. This focus on what they cannot do often leads to doing nothing. In this episode, I offer thoughts on a different perspective – focusing on what you CAN do.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Control What You Can * How Suggesting Ways for People to Improve Can Backfire on You * Emotions Are the Barrier to Change
Leadership communication is certainly about how you communicate directly with your team, and it is more than that. It also includes what you do to facilitate communication within your team and between team members. This week, I’m taking a look at how to do that better.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Building Relationships in a Remote World * Maximizing Your Communication Power * If You Do Only This One Thing, Your Communication Will Improve
Recently, a friend of mine told me about a situation where he made a “sideways” comment during a management meeting, and it bit him. In this week’s episode, I’ve got some thoughts to share with you about what sideways comments are and how they can hurt your leadership communication.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * You Can Never Be Too Clear * Five Communication Strategies to Stop Using and What to Do Instead * If You Do Only This One Thing, Your Communication Will Improve
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This week's episode is based on something I experienced while leading a workshop last week. I had an interchange with a class participant that reminded me of a powerful lesson in leadership communication.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * You Can Never Be Too Clear * Five Communication Strategies to Stop Using and What to Do Instead * If You Do Only This One Thing, Your Communication Will Improve
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Assumptions work dangerously on two directions: the assumptions we make about others and the assumptions they make about us. Both of these types of assumptions can interfere with effective communication. In this episode I’ll look at both sides of the assumption challenge and suggest ways you can address each of them more successfully.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * You Can Never Be Too Clear * Five Communication Strategies to Stop Using and What to Do Instead * If You Do Only This One Thing, Your Communication Will Improve
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Once you know your source of communication power, maximizing your power to become a better communicator is the next step. In this episode, I’m continuing and expanding the idea I started in the Know Your Source of Communication Power episode.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Know Your Source of Communication Power * Five Communication Strategies to Stop Using and What to Do Instead * If You Do Only This One Thing, Your Communication Will Improve
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Leaders rarely need to sell physical products or services to their teams, and that doesn’t mean they don’t sell. Instead of physical goods and services, Leaders sell ideas, concepts, commitment, motivation, and focus. Learning to Talk Like a Leader often means learning how to sell, and how you speak – what you speak about and how you say it – often makes the difference between getting buy-in and creating frustration. In this episode, you’ll learn a key concept for selling ideas that you can start applying right away.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
There are three main sources of communication power you can lean on when you interact with others. In this episode, you’ll learn what they are and how they impact your ability to Talk Like a Leader.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Remember to Close the Communication Loop * Five Communication Strategies to Stop Using and What to Do Instead * If You Do Only This One Thing, Your Communication Will Improve
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Blowing someone’s mind generally refers to surprising them in some way – usually in a good way. There’s also a way that you can blow someone’s mind that has a totally different result – probably in a bad way. It this episode, we’ll look at how this negative “blown mind” scenario and what you can do to avoid it.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * If You Do Only This One Thing, Your Communication Will Improve
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Communication is two-way: message sent and message received. Sometimes the confirmation that a message was received is automatic. Sometimes it is not, and we have to make an effort to send that "loop closing" message. In this episode, I'm looking at times when "closing the loop" does not happen automatically, and what you can do about it.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Five Communication Strategies and What to Do Instead * If You Do Only This One Thing, Your Communication Will Improve
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This week, we're re-releasing one of our most popular episodes to date, Three Ways to Irritate Others and How to Correct It.
In your Leadership journey, you will inevitably have to speak with someone who is irritated or angry. While you can’t avoid the situation entirely, you can learn to minimize the risk that you will be the one to aggravate the situation. In this episode, we’ll cover three communication strategies that are almost guaranteed to irritate a calm person and fuel the fire for someone who is already upset. We’ll also talk about a powerful alternative for turning the situation around.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
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People frequently ask – which DISC style makes the best leader? In this episode, I’ll give you my answer to that question. It might not be what you think.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * How to Empower by DISC Style * How to Equip by DISC Style * How to Engage by DISC Style * How to Encourage by DISC Style
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Viewing complex problems – like behavior change and goal achievement – triggers a problem for many of us. The problem is known as “binary bias” or the tendency to view the problem and it’s solution(s) through the lens of right vs wrong. This either-or viewpoint creates a communication problem that I’m addressing in this week’s episode.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Beware of Transferred Aggression * Two Sides of the Need to Be Heard and Understood
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There are many communication strategies used in common, everyday communication that don’t translate well to leadership communication. In this episode, I’m looking at five commonly used communication strategies that I recommend leaders replace with more effective alternatives.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * If You Do Only This One Thing, Your Communication Will Improve * The Power of Communication or Personality Models * Dealing with Two Potential Communication Challenges * Four Ways to Improve Your Communication Effectiveness
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While I recommend that leaders develop the skill of asking good questions, I also recognize that questions can be perceived as attacking or interrogating rather than inquiring. In this episode, I’ll share some thoughts about how to ask questions that come across more inquiring and less interrogating and critical.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * The Power of Questions * Six Questions for Collaborative Communication * Three Ways to Deal with an Angry Person * If You Can Name It, You Can Tame It
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I frequently get questions about why and how I use the DISC model. One of the questions is: “Is the DISC Model the best model for working with people?” In many cases, my answer is some version of: “It depends.” In this episode, I’ll address what it depends upon. I’ll also give you two questions you can use to better adjust to real time communication situations.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * How the DISC Model Can Cause Problems for You * What NOT to Do with the DISC Model * The DISC Model of Human Behavior * Why Use Communication Models and Why I Use DISC * The Power of Communication or Personality Models
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Using assertive communication can help your to communicate more clearly and completely, and it has a risk. It’s possible to try to communicate assertively and slip over the line in to aggressive, jerk-like communication. In this episode, I’ll share three key principles (and two bonus principles) to help you strike the balance between being too passive and too aggressive.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Three Ways to Irritate Others and How to Correct It * Stay Positive, Avoid Negative * Three Things to Consider Before You Choose a Communication Technique * Make Yourself Non-Threatening * Communicate in a Way That Does NOT Convey Threat
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In a previous episode, I said “Data Tells and Stories Sell.” In this episode I’m picking up that thread to look at how and why stories can help you become a more effective coach for your team.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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Last week, I lead a training session for new and aspiring leaders, and some of our discussion reminded me of an issue that many leaders – especially front-line leaders – confront on a regular basis. Front-line leaders frequently deal with changes, policies, and procedures that they did not create. These issues create constraints on what you can do in your leadership role, and it’s tempting to both focus on and get frustrated by these limitations – to focus on what you cannot do. In this episode, I’m proposing a way to look at these constraints so that they don’t drive you crazy.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Related Episodes * Learn to Manage Expectations * Work the Problem * In Search of Positive
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It’s both easy and tempting to focus on the differences we have with others in terms of focus and approach. It’s better to focus on the similarities if we want to work together to solve a problem.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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I have spoken with many leaders who get frustrated with the “unmotivated” person on their team. In this episode, I’m challenging the idea that anyone is unmotivated, and offering some thoughts on how to both find a person’s motivation and steer that motivation towards doing the important work of the organization.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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In talking with a friend of mine recently (Dr. Ashley Perkins-Shogren), I learned a phrase to better describe a communication pattern that I’ve been trying to describe for years. She is a mental health advocate, and you can see her TEDx talk on YouTube. In this episode, I’m exploring the idea of person first language. Thanks Ashley!
Additional Leadership Resources * Watch Dr. Ashley Perkins-Shogren’s TEDx talk. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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This week's episode was inspired by something I heard Jason Hayes (Team leader on the TV show Seal Team) say. The concept focuses on separating business problems from relationship problems and how to focus our efforts so we can solve both.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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My conversation with Kevin Eikenberry about the future of work and what leaders need to do to both prepare for and navigate through the return to the office after shutdowns caused by the COVID 19 pandemic.
Additional Leadership Resources * https://www.kevineikenberry.com/remote. * The Remarkable Leadership Podcast. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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As we approach the “end” of the COVID 19 pandemic, leaders face a new set of challenges with decisions and communication related to return to the office. This week Kevin Eikenberry joins me to discuss the issues leaders need to consider to successfully navigate this unsettling and uncertain time.
Additional Leadership Resources * https://www.kevineikenberry.com/remote. * The Remarkable Leadership Podcast. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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There are many things you can do to improve your communication skills, and there is one thing that trumps every other strategy or tactic that I can think of. In this episode, I’ll share that one thing. The thing is definitely something you can – starting today – to make a difference in all of your communications. It’s not really that difficult. You just have to decide to do it.
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When you are in a leadership role, you will have conversations where you are discussing other people’s behaviors, words, approaches to work, and results. Eventually, you will need to help the other person find a way to improve in at least one of these areas, and you will be tempted to offer a suggestion for improvement. Be very careful in this moment. Even with the best of intentions, trying to help another person improve can quickly backfire on you. This week, we’ll take a look at this situation and I’ll offer some strategies on navigating it more successfully.
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When you are in a leadership role, you will have conversations where you are discussing other people’s behaviors, words, approaches to work, and results. Eventually, you will need to help the other person find a way to improve in at least one of these areas, and you will be tempted to offer a suggestion for improvement. Be very careful in this moment. Even with the best of intentions, trying to help another person improve can quickly backfire on you. This week, we’ll take a look at this situation and I’ll offer some strategies on navigating it more successfully.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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Last week I discussed the problem with every communication or personality model, and this week I’m looking at the power of them. There are three things you can learn from every communication or personality model if you use them properly and mindfully.
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Every communication and/or personality model shares a common problem – even the DISC model that I use and teach has this problem. In this episode, I’ll share with you both the problem and the answer for how to use these models even though they have this problem.
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In any conversation where there is a potential for disagreement, it’s tempting to try to force – strongarm – the other person in to compliance or agreement. While that sometimes works, it’s not generally the best way to gain agreement and cooperation. It’s generally better to disarm the other person – to take away the issues that might cause a confrontation – than to strongarm – to use force to “make” the other person do what you want done. In this episode, I’ll share a specific example of where and how this idea applied.
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Two situations frequently occur in leadership communication: the conversation that has gone off on a tangent and the conversation that need more time and you either don’t have the time or the information to finish it. This week, I’ll offer simple strategies to deal with either of these situations.
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What does leadership communication share with negotiation? In a word – persuasion. Coaching, implementing change, and collaborative problem solving all call on leaders to address areas of disagreement and to lead the conversation towards agreement. That skill is basically negotiation. This week, we’re exploring key skills of negotiators that can help leaders become more effective.
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When you disagree with another person's perspective, solution, or opinion, a very natural approach is to simply disagree. And, that approach rarely wins their heart and mind. To persuade and influence, learning to disagree without being disagreeable is more likely to invite them to at least consider your opinion.
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This week’s episode collects a number of ideas from across the skills of effective communicators and combines them in to a list of four specific things you can do to improve your communication effectiveness. You’ll hear both specific techniques and broad concepts you can learn to apply to all of your leadership communication efforts.
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It is important to remember that people need to be heard and understood and that the better we do that for others, the more likely they are to buy-in to what we are trying to achieve. We also need to beware of how our need to be heard and understood can become a challenge. This week, I’m looking at this other side – the leader’s side – of the need to be heard and understood.
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This episode is more about what you communicate with your decisions and actions than it is about your words. The focus is on two things leaders do (often unintentionally) that undermines trust in their team because of the reciprocal nature of relationships.
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In our third episode of three where we are discussing important ideas from his book, The Long Distance Teammate, Kevin Eikenberry and I look at building relationships in a remote world. What role do leaders of long distance teams have in the process and what can they do to facilitate building and strengthening relationships with and within their team.
Additional Leadership Resources * Order your copy of The Long-Distance Teammate. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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Kevin Eikenberry is with me for episode 2 where we discuss important concepts from his new book, The Long Distance Teammate. In this episode, we explore the leaders role in building trust with and within a remote team.
Additional Leadership Resources * Order your copy of The Long-Distance Teammate. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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Joining me this week is Kevin Eikenberry, co-author of The Long Distance Teammate. Kevin is with me for 3 episodes of Talk Like a Leader as we explore important aspects of the leader’s role in helping their long distance team members to become teammates. In this, our first episode together, we’re discussing the idea of ethical visibility.
Additional Leadership Resources * Order your copy of The Long-Distance Teammate. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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This week I’m talking with my friend and colleague Wayne Turmel about an important concept from his new book, The Long Distance Teammate. Listen as Wayne shares his thoughts on the difference between team members and teammates and what you, as a leader, can do to help the transition from team member to teammate.
Additional Leadership Resources * Order your copy of The Long-Distance Teammate. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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This week marks the 100th episode of Talk Like a Leader. I’m both looking back and looking forward. In this episode, I’m pointing back to the ten most downloaded episodes so far, what that tells me, and my plans for the future to deliver even better and more relevant content.
Additional Leadership Resources * Championing Change * Three Ways to Irritate Others and How to Correct It * Speaking of Change * Six Questions for Collaborative Communication * When You Suddenly Find Yourself Leading Remotely * What it Means to Talk Like a Leader with JJ Brun * Emotions Are the Barrier to Change * Impact of Trust * Thoughts on Building Trust * Data Tells and Stories Sell * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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This is episode 99 of Talk Like a Leader. I’ve got some great guests coming in the next few weeks. So, I’m taking a chance to look back a bit and summarize this week. In this episode I’m revisiting my thoughts on what it means to talk like a leader from nearly two years ago.
Additional Leadership Resources * Speaking Like a Leader for CROs & GTM Leaders * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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As George Bernard Shaw said: “The single biggest problem in communication is the illusion that it has taken place.” As a leader, it’s easy to tell people something one time or send a single email and assume that they got the message. If you want to be a great communicator, that’s a bad plan. In this episode I’ll offer some tips for making sure you understand other people and they understand you. Remember: you can never be too clear.
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Conflict and other difficult conversations are not fun and often don’t go well. They often don’t go well because we do things during the conversation that make the conflict worse rather than better. In this episode, I’ll address seven things we often do – Seven Deadly Sins of Conflict Resolutions – that make the conversation worse rather than better.
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This is the last episode of 2020 and it concludes a series for four episodes drawing inspiration from the weeks of Advent. There will be challenges and problems in your leadership journey. In this episode, I’m proposing that a key element of your ability to successfully navigate them relies on your ability to Be at Peace.
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This is the third in a series of four episodes inspired by the weeks of Advent. This week I’m looking at bringing joy to your leadership journey and the impact it can have on your team.
Additional Leadership Resources * How You Start & End Your Day – Remarkable TV * Minimizing Pain, Maximizing Joy from Hidden Brain * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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This episode continues a series of four episodes inspired by the weeks of Advent. As I record this episode, we have just passed the Sunday of Advent that represents love. So, I’m exploring how love builds leadership and improves your leadership communication.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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This week is the first week of Advent 2020 and the theme for the week is hope, and that is the source of my inspiration for this episode. Hope creates motivation and energy while the opposite of hope – despair – demotivates and discourages. As we close a really difficult year, I’d like to remind you to focus on hope.
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At some time in your leadership journey, you will need to manage a timing or priority conflict with another person. They will stop you in the hall while you are on your way to a meeting and ask for a quick decision. You will get a phone call while you are composing an important email. When this happens, you will probably want to defer the engagement AND protect the relationship. In this episode, I’ll share a strategy you can often use to do that well.
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Most people thrive in environments where there are more positive experiences than negative experiences, and it can be difficult to create that type of environment at work. Most people notice and comment on what went wrong in preference to noticing and commenting on what went right. As leaders, we want engaged, committed, positive teams, and that often calls for creating an environment where we notice what went right. In this episode, I’m proposing a simple way to keep this concept top of mind.
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Mistakes. We all make them, and there are two different kinds with two completely different implications. In this episode, I’m looking at the difference between head mistakes and heart mistakes, how to handle them both when we make mistakes and when others do, and why it matters to leadership communication.
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While learning to say “No” is a useful and powerful leadership skill, it can be the end of a conversation. And, while it is sometimes necessary to end a discussion so that you can move on, it is more often helpful to keep the conversation going. To do that, good leaders learn how to say “No” by first saying “Yes”. That is the approach I’m exploring in this week’s episode.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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Habits are a funny thing. They can help you. They can hurt you. And, they happen automatically without conscious thought. This week, I’m sharing some thoughts on communication habits and making a suggestion to help you improve your communication habits so that you can talk like a leader.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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Recently, I had an experience that revealed to me my true, subconscious view of the word feedback. In this episode, I’ll share that experience, and what I learned from it. I’ll also share thoughts on how to apply that lesson to become a better leadership communicator.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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The remote work environment and it’s stressors can drive you and others deeper into your own communication blindspots. This week, I’m taking a look at some possible blindspots of each DISC style so we can look out for them and take action to avoid slipping in to them.
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When people take a DISC assessment, they often wonder if their style can change over time. The question shows up in two common ways: Either they think their style may have changed from childhood to adulthood or they believe their style is different than it was the last time they took an assessment. In this episode, I’m going to talk about basic, core personalities and whether or not they can change over time.
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In this election season, we get to observe politicians from both major parties and from all political perspectives make their case for why they should be elected. Much of what they do makes sense in the political world, and it’s terrible if done in most leadership situations. In this episode, I’m looking at five specific things you can observe in political discourse that you can learn NOT to do in your leadership communication.
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In a prior series of episodes, I explored the idea of unintentional threat triggers (and how to avoid them) using the DISC model as a framework. Last week, I used David Rock’s SCARF model to explore how to keep your anger response under control. This week, I’m sort of combining those two ideas to look at how you can use the SCARF model as a way to reduce the ways you might come across as a threat to others.
Additional Leadership Resources * Learn more about the SCARF model. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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A great deal of Talking Like a Leader depends on remaining calm and rational in difficult – sometimes irritating – situations. Remaining calm and rational depends on not getting angry when things get difficult. In this episode, I’ll explore a concept and share a model you can use on yourself to remain calm and rational.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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When you are coaching a team member for improved performance, it is very tempting to just tell them what needs to be done so you can get on to the next task on your list. Unfortunately, telling people what to do rarely gets voluntary compliance. How, then, do you get people to take ownership and solve the problem? This week, I’ll explore this idea and offer a better way than telling people what you want them to do.
Additional Leadership Resources * Take our free DISC Assessment. * Sign up for our free virtual leadership conference, Virtual LeaderCon, coming September 14-18. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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As working from home stretches to months rather than weeks, leaders find themselves planning for and communicating about longer time horizons while working from home and communicating with their teams who are also working from home. This week, I’m revisiting and building upon a piece of advice that my colleague Wayne Turmel shared in an episode we recorded in March of this year – When You Suddenly Find Yourself Leading Remotely. The specific issue is the need for more intentionality in a remote work world.
Additional Leadership Resources * Take our free DISC Assessment. * Sign up for our upcoming free virtual leadership conference, Virtual LeaderCon, coming September 14-18. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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Like a home project that gets delayed for too long, chronic conflicts will continue to get worse the longer we ignore them. Also like a home project, confronting the conflict will likely make it worse in the short-term before it gets better. In this episode, I'll share a lesson from cleaning my garage that will help you address the chronic conflicts you face as a leader.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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As you work to develop your communication techniques to better Talk Like a Leader, I encourage you to consider the importance of character development on both your growth as a leader and your ability to communicate as one. In this episode, I’m considering thoughts about the importance of character as a leader and how it affects your communication effectiveness.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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One of the biggest challenges I face in communication is remaining patient when an idea is very clear to me and it's not clear to the person with whom I'm communicating. When I'm not mindful, that challenge becomes frustration that looks like anger to the other person. And, communication breaks down. In this episode, I cover some ideas about human nature and our mindset towards others that can help all of us navigate past this common issue to become better communicators.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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When we get frustrated with a person and allow our frustration to vent in the form of an attack on their character and intelligence, we resort to what is known as an ad hominem attack. This rarely works well in debate or in leadership communication. This week we’re looking at a better way to speak about performance in coaching and feedback conversations.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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Properly applied, the DISC model is a powerful tool to help you become a better communicator. Improperly applied, it can cause significant problems for you. In this episode, I’ll look at how improper application of the DISC model can create problems for you and what you can do instead to use it for better results.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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A challenge that we all face in leadership communication is the struggle to fairly evaluate all sides of an issue before making a decision, and we all share the problem of confirmation bias. Most, if not all, people struggle with both seeking and honestly considering information and perspectives that are different from their own. This tendency can create both communication and results problems. This week, we'll take a look at confirmation bias and consider two ideas for combating it.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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This is our final episode in a 5-part series of conversations about the coaching mindset. Carl Smith is my guest, and we discuss the contribution Cautious style people bring to coaching conversations. As in the other episodes in this series, we consider both how a Cautious style coach can get out of their own way and how a leader can better coach a Cautious style team member.
Additional Leadership Resources * Learn more about Carl Smith. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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Continuing our discussion about the coaching mindset, Carl Smith and I consider the Supportive style contribution to coaching. Carl shares what he has learned as a Supportive style coach and I share some observations about how to be a better coach for people with Supportive traits.
Additional Leadership Resources * Learn more about Carl Smith. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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This week, Carl Smith and I turn our attention to coaching discussions when one party has a primarily Inspiring trait using the DISC model terminology. We look at how a coach with Inspiring traits can better adapt to work with others and how a leader who is coaching an Inspiring style team member can invite them in to the conversation.
Additional Leadership Resources
- Learn more about Carl Smith.
- Take our free DISC Assessment.
- Download our free report, The First 7 Things to Do When You Get Promoted.
- Follow us on Facebook.
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In this episode, Carl Smith and I get more specific about coaching mindsets. Using the DISC model as a framework for understanding, we discuss what it means to be a Dominant style coach and how to coach Dominant style team members.
Additional Leadership Resources
- Learn more about Carl Smith.
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- Download our free report, The First 7 Things to Do When You Get Promoted.
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Continuing in the theme of considering our mindsets, this episode kicks off a 5-episode series on the coaching mindset. I'm joined by my friend and colleague, Carl Smith, for a discussion about the mindset we bring to coaching and how it affects our coaching effectiveness.
Additional Leadership Resources
- Learn more about Carl Smith.
- Take our free DISC Assessment.
- Download our free report, The First 7 Things to Do When You Get Promoted.
- Follow us on Facebook.
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My conversation with Kevin Eikenberry about the importance of how you frame a problem continues in this episode. We discuss the meta-frame - or larger frame - you bring to your problem solving, coaching, and conflict resolution conversations and how that meta-frame can either help or hurt your problem solving efforts.
Additional Leadership Resources
- Learn more about Kevin Eikenberry
- Take our free DISC Assessment.
- Download our free report, The First 7 Things to Do When You Get Promoted.
- Follow us on Facebook.
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In this episode, Kevin Eikenberry joins me for a conversation about the importance of how you frame a problem when you communicate and work with others to solve the problem. This was a lively and engaging conversation, I think you'll get some great insights from Kevin.
Additional Leadership Resources * Learn more about Kevin Eikenberry. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
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In prior episodes I have talked about Providing Context When You Share Data and Learning to Speak Accurately. In this episode, I'm looking at the idea of speaking accurately from a slightly different angle. This perspective is more about the intent of the data presentation than about the facts of it. I'm looking at the challenge - and questionable honesty - of presenting data in a way that will elicit a stronger emotion than appropriate for the situation by manipulating the presentation.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Last week, I discussed speaking accurately. This week, I'll explore accuracy on the other side of communication - listening. Just as speaking accurately moves you towards greater clarity and buy-in, listening accurately moves you towards mutual understanding and trust. When you learn to listen accurately, you can maintain the emotional control needed to respond appropriately without over OR under reacting.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Striking the balance between overstating and understating a problem or situation depends on accurate speech. In this episode, I'll share thoughts on how to speak more accurately and why it matters.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
This podcast is about more than just talking or sending messages. It's about the broader context of leadership communication. In this episode, I'll share a story with you about what happens when you don't make yourself accessible, some thoughts about what that means to you as a leader, and offer perspective on why it matters.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
As a society, we are now well in to the first shutdown caused by the COVID-19 pandemic. While I can't foretell the future exactly, it appears that it could happen again before the pandemic runs its course. So, we need to develop skills to help us manage close, long-term contact with the same people day-in and day-out. Learning to recognize, control, and short-circuit transferred aggression is one of those skills.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
When you are confronted with a problem it's easy to drift toward finding the person to blame. A better leadership response is to find the source of the problem and fix that rather than finding the person to blame. In this episode, we'll look at how to focus on fixing the problem rather than on fixing the blame.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Seeing things from another person's point of view is a key element in Talking Like a Leader. When you can't see your team's environment, it's easy to forget that their behaviors, results, and efficiency are affected by it. If you suddenly find yourself working remotely, remembering that they are no longer in the office is an important thing to remember.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Leaders frequently need to communicate data in the form of numbers. When you're working with a team of people who know the context you operate in, those numbers probably make sense. But... What if they don't? What if you're communicating data to a person outside your team? What if you're communicating data from outside your team to your team? Does the person or the people with whom you're communicating understand the context of the data? Or, is it just a jumble of numbers with no real connection to the hearer's experience? These are questions to address when you need to communicate data to other people.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
As we confront the stresses and pressures of the COVID-19 pandemic and what we must do to adjust, it's easy to commingle our personal wishes and desires about the way we wish things were with the actual demands of the environment in which we operate. When we commingle these issues, we tend to demand things from others that are personal wishes rather than business demands. In this episode, we'll explore how that can damage leadership communication and what you can do to avoid this trap.
Additional Leadership Resources * Take our free DISC Assessment. * Learn how to make working from home work with our work from home video course. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
This conversation with Carl Smith about time perspectives continues this week. This is the third of three episodes related to how people view and communicate about time. In this episode, Carl and I will explore ways that people with a primary people orientation view time, how they can be misunderstood, and how they can improve their communication with people who have a more task-oriented perspective.
Additional Leadership Resources * Take our free DISC Assessment. * Learn the overall communication style of your team with a DISC style team report. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
This week, we continue the conversation with Carl Smith about time perspectives that we started two weeks ago. In this episode, Carl and I will explore ways that people with a primary task orientation view time, how they can be misunderstood, and how they can improve their communication with people who have a more people-oriented perspective.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
As businesses around the country make quick adjustments to deal with the coronavirus outbreak, many people suddenly find themselves leading - at least for a short time - a remote team. This week, my guest is co-founder of The Remote Leadership Institute, Wayne Turmel. Wayne shares insights for helping you better lead a team in a remote working environment.
Additional Leadership Resources * The Remote Leadership Institute * The Long-Distance Leader * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
Not everyone views time the same way, and those differences can become major drivers of stress, frustration, and conflict. This is the first of three episodes where Carl Smith and I explore different perspectives on time and how leaders can better navigate those differences.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted. * Follow us on Facebook.
When we try to coach people towards higher performance, it's easy to get frustrated and to make some common coaching mistakes. In this episode, I'll define the difference between coaching and discipline and give you three do's and don'ts of coaching conversations.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
In honor of National Pancake Day, I'm discussing the Pancake Theory of Communication. How is communication like a pancake? What can we learn about communication from pancakes? Tune in to find out.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Change is emotional, and change is a choice. As leaders, we hope to help others make the choice to change rather than feel like they got forced to change. Using the four levers of change and learning a simple communication strategy can help you to help others to accept, embrace, and implement change. In this episode, we'll take a look at the four levers of change and this simple communication strategy.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Change communication is a topic that nearly warrants its own podcast. It's complicated, it's messy, and it has lots of conditional issues to consider. And, it's worth talking about on this podcast. In this episode, I'll lay out some starting thoughts on how leaders can better talk about and sell change. I'll continue to explore this topic in future episodes.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Carl Smith and I continue our conversation on building trust. This week, we'll discuss less the process of building trust and more the impact of it with specific examples from our experience that illustrate the importance of knowing the order to follow when engaging with another person.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Different people think about and approach building trust in different ways. In this episode, Carl Smith and I discuss the two sides of trust and how understanding them can help you build trust with more intentionality.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
In this episode I'm excited to welcome my long time friend and colleague JJ Brun to the podcast. JJ is a communication and relationship expert from Canada who served as an intelligence offer for the Canadian Forces in Bosnia. He has a great perspective about leadership communication that I'm happy to share with you this week.
Additional Leadership Resources * Take our free DISC Assessment. * Learn more about The Retired Spy. * Download our free report, The First 7 Things to Do When You Get Promoted.
I recently re-read what has become a leadership classic - Leadership and Self-Deception. It reminded me of the ways we interact with others as objects rather than as people. It also reminded me that how we use words can both influence and reveal how we view others. In this episode, I'm inviting you to consider how you use the words With, For and To and what that can do to your communication effectiveness.
Additional Leadership Resources * Take our free DISC Assessment. * Leadership and Self-Deception from the Arbinger Institute. * Download our free report, The First 7 Things to Do When You Get Promoted.
As we enter a new year, the idea of reflecting on the past year and thinking about changes for the new one are on many people's minds. Two weeks with grandchildren has given me a refreshed perspective on leadership communication that leads to three communication resolutions for the new year. In this episode, I'm inviting you to join me in making and keeping these resolutions.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
As we look forward to next year, many people reflect on the past and set goals for the future. This time of year can lead to focusing on specific time frames like the first quarter or the next year. This finite approach can be useful for improving personal and business results, and it is different from how we should approach leadership communication. The goal of leadership communication is more about winning the relationship to get results than it is about winning the point in the moment.
Additional Leadership Resources * The Infinite Game by Simon Sinek * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Today, Christmas Eve, marks a day when many people will either be with family or about to be with family that they do not see on a regular basis. In family situations where your guard is down a bit, it is easy to slip into old and possibly negative communication approaches that create or amplify conflict. This becomes a perfect time to practice the ideas presented in Talk Like a Leader. Remember, these communication ideas work with family, too.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
This week, I have the honor of speaking with retired SEAL Team 6 member, adventure athlete, and NY Times best selling author Don Mann. Don has long experience in both leading and following other leaders in many varied and, in some cases, extreme situations. He has a great perspective on leadership that I'm excited to share with you.
Additional Leadership Resources * Learn more about Don Mann. * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Leaders often know exactly what they want done and how they want it done, and telling people what to do is not likely to invite cooperation and enthusiastic engagement. Questions are better than statements for engaging people and inviting them into the conversation. In this episode, I share something my granddaughter taught me and some practical considerations for asking better questions.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Leaders often find themselves in the position of having their motives and intentions misunderstood and misinterpreted. In today's episode, I'll share one specific example of how to overcome potentially negative perceptions people have of you and generalize the idea for application to other negative perception situations.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Finding ways to stay positive, encouraging, and supportive rather than negative, critical, and judgmental of others is a powerful strategy in your leadership communication tool box. One way to develop your ability to stay on the positive side of communication regardless of the circumstances is to develop a consistently grateful perspective. This week, I'm looking at ways to cultivate a grateful mindset so that you can better Talk Like a Leader.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
How you think about your communications with others - your intentions and mindset - will make a big impact on your long-term communication effectiveness. In this episode, Carl Smith and I briefly explore the impact of your communication mindset and how it affects your ability to Talk Like a Leader.
Additional Leadership Resources * Learn more about Carl Smith. * Take our free DISC Assessment. * Learn why you should use communication models and why I use DISC * Learn more about the DISC Model of Human Behavior * Download our free report, The First 7 Things to Do When You Get Promoted.
Unmet expectations - spoken or otherwise - can lead to dissatisfaction and damaged trust. Damaged trust can, in turn, can slow communication and results. Using the DISC model, you can better understand, and manage, expectations in order to build and protect the trust needed to speed both communication and results.
Additional Leadership Resources * Learn more about Carl Smith. * Take our free DISC Assessment. * Learn why you should use communication models and why I use DISC * Learn more about the DISC Model of Human Behavior * Download our free report, The First 7 Things to Do When You Get Promoted.
How we think about others affects how we interact with them, and how we interact with them often reveals how we think about them. This week, I'm covering three actions we can take towards others that will improve both how we think about them and how we interact with them. Let's discuss the concept of accepting, approving, and appreciating others.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
This episode is the final episode of a 4 episode series looking at the ways each of us communicate and interact with others that can unintentionally create the perception of threat in other people. This week, I'm focusing on both sides of the interactions involving people with Cautious traits. What do people with Cautious traits do that can trigger a threat response in others and what do other people do that can trigger a threat response in people with Cautious traits.
Additional Leadership Resources * Take our free DISC Assessment. * Listen to the previous episodes in this series: + Unintentional Threat Triggers for Dominant Style + Unintentional Threat Triggers for Inspiring Style + Unintentional Threat Triggers for Supportive Style * Learn why you should use communication models and why I use DISC * Learn more about the DISC Model of Human Behavior * Download our free report, The First 7 Things to Do When You Get Promoted.
This episode is the third of four episodes looking at the ways each of us communicate and interact with others that can unintentionally create the perception of threat in other people. This week, I'm focusing on both sides of the interactions involving people with Supportive traits. What do people with Supportive traits do that can trigger a threat response in others and what do other people do that can trigger a threat response in people with Supportive traits.
Additional Leadership Resources * Take our free DISC Assessment. * Listen to the previous episodes in this series: + Unintentional Threat Triggers for Dominant Style + Unintentional Threat Triggers for Inspiring Style * Learn why you should use communication models and why I use DISC * Learn more about the DISC Model of Human Behavior * Download our free report, The First 7 Things to Do When You Get Promoted.
This episode is the second of four episodes looking at the ways each of us communicate and interact with others that can unintentionally create the perception of threat in other people. This week, I'm focusing on both sides of the interactions involving people with Inspiring traits. What do people with Inspiring traits do that can trigger a threat response in others and what do other people do that can trigger a threat response in people with Inspiring traits?
Additional Leadership Resources * Take our free DISC Assessment. * Listen to the previous episode about Unintentional Threat Triggers for Dominant Style * Learn why you should use communication models and why I use DISC * Learn more about the DISC Model of Human Behavior * Download our free report, The First 7 Things to Do When You Get Promoted.
We all communicate in ways that "trigger" other people. If you have Dominant style communication traits , you can unintentionally cause a perception of threat for people who don't share this trait with you. If you don't have Dominant traits, you can unintentional trigger a threat response in people who do have those traits. In this episode, I'll cover improved communication strategies from people on both sides of this communication situation.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
We all have an inner voice, and we talk to ourselves. If this voice is negative, it can create problems for you as a leader. This week, we'll consider how you talk to yourself and how you can make that internal dialogue more positive and productive.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
In this episode, I'll package together five conflict resolution strategies in one place. This episode compiles single points I've made in other places into one full package you can use to improve your conflict resolution skills.
Additional Leadership Resources * Take our free DISC Assessment. * Check out a related episode, Three Ways to Deal with an Angry Person. * Download our free report, The First 7 Things to Do When You Get Promoted.
There are things that all of us do that subtly and unintentionally create a feeling of threat in other people. When we do that, our communication effectiveness plummets. In this episode, I'll share three places where we can unintentionally "threaten" others so that you can look for these patterns in your communication and replace them with better ones.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Today's episode focuses on written communication and three things to consider (plus a bonus idea or two) before you write your message. As leading in a remote or non-geolocated environment becomes more and more common, considering how we communicate as leaders in writing becomes a more and more important idea.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
While this podcast is titled "Talk Like a Leader," my real intent is to explore all the different ways we can become better communicators. In this episode, I'm looking at the listening side of communication. We'll briefly explore both the barriers we face to become better listeners and the things we can do to listen better.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Inviting other people to share their perspective is something that I love to do on this podcast. This week, my long-time customer, colleague, and friend, Eric Levos joins me to discuss what it means to Talk Like a Leader. Eric is a former First Sergeant in the US Army, and a Leadership and Learning professional with experience in the airline, health insurance, energy, agriculture, and logistics industries. Join me as we learn what Eric has learned about talking like a leader.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
As a leader, you will communicate with people in many different ways and in many different situations. You'll be in meetings, in coaching conversations, and responding to emails. The general principles of communication apply equally to all of these situations, and the specific approach or technique you use can vary a great deal. In this episode, I'll share with you three things to consider that will help you to choose the best technique for the specific situation.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Leadership expert, Kevin Eikenberry, joins me on this episode to discuss what it means to talk like a leader. Kevin has both deep and broad experience in both leading and helping leaders develop. Listen in as he shares both his perspective on what it means to Talk Like a Leader and practical strategies to do it better. You can learn more from Kevin on his podcast, The Remarkable Leadership Podcast.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
When we interact with other people, observe other people, and think about other people, we can go either positive or negative. If we focus on the negative, we likely experience more of it. If we focus on the positive, we likely experience more of that. In this episode, Guy discusses the power of staying positive in our interactions with others.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Many types of communication that come naturally and easily to us are not necessarily the best or most effective ways to communicate our vision, desires, and expectations. Some things that seem natural and normal actually diminish clarity and communication effectiveness. Today, I'll discuss a way to correct one of these normal and natural communication challenges. The key idea: talk about what you DO want rather than what you DON'T want.
Recently, a listener asked why I use the DISC model and what I think of other models. Great question! In this episode, I'll share my thoughts on the general value of using communication models to become a more effective communicator. I'll also address why I use the DISC model rather than the others.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
In this episode, Guy shares what talking like a leader means to him. After several episodes focused primarily on the skills of leadership communication, Guy shares his perspective on combining the right mindset, habitset, AND skillset to learn how to talk like a leader.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Many people struggle with apologizing when it could move a difficult situation forward. It's often said that leaders should never apologize and that apology weakens your position. The contrary is actually true more of the time. Apology strengthens your position as a leader. In this episode, Guy discusses both what gets in the way of successful apology and how to apologize in a way that leads to resolution.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
In this episode you'll learn from an experienced manufacturing leader, Tom Butera. Tom has been my friend, colleague, and customer for 16 years now, and I've had the privilege to learn with and from him better ways to lead and communicate. I'm excited that you get the opportunity to hear from this great leader as he shares his perspective on what it means to Talk Like a Leader.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
At some point in your leadership journey, probably at several points, you'll need to deal with a person who is angry. Common natural responses like withdrawing or getting angry typically don't work well. They often result in the person becoming more angry. In this episode, we'll cover three powerful (actually five) strategies you can use to deescalate an angry conversation and move it to resolution.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
You're probably pretty good about what you say when you're with people. You're on your game. You're positive, encouraging, and considerate. The question to consider for this episode is this: What do you say about people when their not around? Are you as positive, encouraging, and considerate? Or, are you more willing to let your frustrations float to the surface so that you go just a bit negative about them. In this episode, Guy will discuss the challenges of going negative on a person who is not present.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Communication and behavior models like the DISC model are great tools for building, communicating with, and inspiring your team. Used appropriately, they can make a big difference in the effectiveness of your communication efforts. Used inappropriately, they can destroy your team and undercut your communication. In this episode, Guy discusses one thing you should definitely NOT do when you use the DISC model or any other behavior, personality, or communication model.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
When experience does not match expectations, people get frustrated, stressed, and angry. Frustrated, stressed, and angry people rarely work with energy and enthusiasm. They seldom bring their best problem solving skills to work with them. What can you do to minimize the risk of people becoming frustrated, stressed, and angry? Learn to manage expectations. Learn how to help people have realistic expectations about the future so that they are not upset when it gets here.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
A common challenge leaders face is the tendency to drift into past focused conversations when trying to solve problems or coach team members. A key skill to develop is the ability to move the conversation to a future focus. In this episode, Guy talks about the importance of shifting to the future in both your thinking and communication.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
When you find yourself in a conflict situation, it is tempting to "go on the attack" to make your point. Winning the argument can take center stage in your mind. And, that approach rarely ends well for either person. In this episode, Guy will explore the idea of trying to relate to your opponent in an effort to find common ground and resolve the conflict rather than cause it to escalate.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
This is the last of five episodes where I discuss the Four E's of Leadership (Engage, Encourage, Equip, and Empower) with my friend and colleague Carl Smith. Carl is a Master Trainer of the DISC model, and he brings a long history of training and coaching leaders to this conversation. In this episode, we explore how to Equip people based on their DISC communication style.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Carl Smith, Master Trainer of the DISC model, returns to continue our conversation about the Four E's of Leadership (Engage, Encourage, Equip, and Empower). In this episode, we first explore the difference between Equipping and Empowering. Then, we discuss how to Equip people based on their DISC communication style. This conversation is the fourth of a series of five conversations. We explore the different ways you can equip with people depending on their DISC style.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
My conversation with Carl continues in this episode. This is the third of five conversations we are having based on one part of our first conversation on this podcast. In this episode, we discuss what each of us is learning as we are recording this series of conversations. We discuss what we are hearing and learning from each other. I hope this episode encourages you to continue seeking and growing as a leader, and to keep learning and searching for better, deeper understanding of basic concepts rather than fall into the trap of “heard that before” or “I already know that.”
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Carl Smith, Master Trainer of the DISC model, returns for the second conversation triggered by the conversation Carl and I had the first time he visited. In this episode, we explore how to Engage people based on their DISC communication style. This conversation is the second of a series of five conversations. We will explore the different ways you can engage with people depending on their DISC style.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Carl Smith, Master Trainer of the DISC model, returns for a conversation about how to Encourage people based on their DISC communication style. This conversation is the first of a series of five conversations triggered by the conversation Carl and I had the first time he visited and shared his perspective on what it means to Talk Like a Leader. We will explore the different ways you can offer encouragement depending on the DISC style of the person receiving the message intended to encourage.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Carl Smith is a Master Trainer of the DISC Model of Human Behavior. He has helped leaders at all levels learn better, more effective communication skills for over 20 years. He teaches, trains, coaches, and develops training resources to enable people to become persuasive and influential communicators. He’s also my long-time friend, collaborator, and business partner. Join us as we discuss what it means to Talk Like a Leader.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
A critical skill for learning to Talk Like a Leader is seeing a situation and framing your communication from the perspective of the other person. Tools that help you get outside your own perspective so that you can see things from another person’s perspective are a great aid both in developing and practicing this skill. The model we typically reference in this podcast is the DISC Model of Human Behavior. In this episode, we’ll discuss the basics of the DISC model and how you can use it to Talk Like a Leader.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
It's incredibly tempting to run with what you know before you investigate and inquire. It's easy to fill in gaps in understanding with assumptions based on your past experiences, and it can be disastrous for communication effectiveness with your team. Apply this one idea about questioning what you "know" to be true, and you'll significantly improve your communications.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Collaboration is a big part of team work and joint problem solving. Leading a team meeting, coaching a team member on their performance, setting goals with people, and resolving conflicts are all collaborative problem-solving conversations. Collaboration can be difficult – especially when emotions are high, time is short, or both. Fortunately, there is a pretty simple six-step pattern you can follow to reliably lead to collaborative solutions. In this episode, we’ll cover six questions you can ask to lead the conversation successfully through this six-step process.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
In your Leadership journey, you will inevitably have to speak with someone who is irritated or angry. While you can’t avoid the situation entirely, you can learn to minimize the risk that you will be the one to aggravate the situation. In this episode, we’ll cover three communication strategies that are almost guaranteed to irritate a calm person and fuel the fire for someone who is already upset. We’ll also talk about a powerful alternative for turning the situation around.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
When you take a Leadership role, you enter the change game. Change is a constant for people who aspire to lead. If you want to get better and creating change, you’ll need to get better at communicating about the change and helping others to both embrace and engage in the change process. By understanding and addressing the emotions that stop change, you can learn how to Talk Like a Leader.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.
Leaders rarely need to sell physical products or services to their teams, and that doesn’t mean they don’t sell. Instead of physical goods and services, Leaders sell ideas, concepts, commitment, motivation, and focus. Learning to Talk Like a Leader often means learning how to sell, and how you speak – what you speak about and how you say it – often makes the difference between getting buy-in and creating frustration. In this episode, you’ll learn a key concept for selling ideas that you can start applying right away.
Additional Leadership Resources * Take our free DISC Assessment. * Download our free report, The First 7 Things to Do When You Get Promoted.