The Global Digital Banker podcast: Recent Episodes
RFi Group
Produced by global FS intelligence specialist, RFi Group, this podcast is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Did you know that half of SMEs globally are increasingly turning to non-traditional financial providers? As their trust in these new financial solutions has grown, many are now obtaining a wider range of financial products directly from these fintech providers. Additionally, numerous SMEs are forming partnerships with these innovative companies to enhance their value propositions and refine their lending practices.
In this episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, speaks to Jane Prokop, Executive Vice President and Global Head of Small and Medium-Sized Enterprises at Mastercard, about investing 7 billion dollars over the last five years in cyber security, how SMEs can use generative AI to automate a lot of admin tasks, open banking and much more.
Topics discussed include:
- An increase in SMEs looking to switch their main banking and payments providers
- The increase in demand for digital services post-pandemic
- Why SMEs are turning more to non-traditional financial providers
- The introduction of joint platforms and automated lending processes using alternative data and scoring
- How SMEs are highly vulnerable to cyber attacks
- Gen AI's potential for automating tasks and providing actionable insights for SMEs
RFI Global data shows that 75% of consumers and 1 in 4 SMEs in the UK are looking to switch their main bank - a HUGE threat to the high street banks that hold most of these relationships.
In this episode of Banking Uncovered, Chloe James sits down with Dave Birch, International Keynote Speaker, Author, and all-round Payments Guru. They talk about SME switching trends, the challenges of scheduling payments, managing overdrafts, dealing with financial crime and much more.
Topics discussed include:
- The implications of big tech in digital payments
- How “Fraud is out of control!” - and SMEs are a target
- Payments and super apps
- Addressing SME dissatisfaction with innovation
- The AI take over… “Why isn’t a BOT doing this for me!?”
- Ludicrous liability – tough times for the big players
- The importance of protecting your digital identity
Bank switching rates for SMEs in the UK and other countries are high, and SMEs are expecting more innovative solutions.
In this episode of the Banking Uncovered podcast Charles Green, RFI Global’s Founder, speaks to Richard Davis, CEO of Allica Bank, about the trends in SME banking, the challenges and opportunities they represent, and much more.
Banking Uncovered co-host Chloe James, speaks to Surendra Chaplot, Global Head of Product, at standout fintech, Wise about the biggest opportunities for fintechs and traditional players when it comes to money transfer amongst consumers and SME’s, how to give customers exactly what they want (and need), the threat to traditional banks and much, much more.
Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders trust, the importance of transparency, security and a customer-centric culture.
Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportunities generative AI and other technologies bring for banking.
Topics discussed include:
- The importance of building a bank as a platform
- Scalability and speed in decentralised finance
- Managing risk in digital and the importance of Chat
- Generative AI’s impact on cyber security, call centres and reducing compliance costs and time
- The untapped opportunities for digital banks with SMEs
- How banks and fintechs can both partner and differentiate
- And much more…
Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment.
Topics discussed include:
- The importance of customer-centricity in a digital era
- How digital empowers businesses to scale and innovate
- The importance of re-inventing products and processes
- Becoming a chat first organization to boost customer engagement
- How multi-channel experiences elevate satisfaction and engender loyalty
- Combating cyber security risk through education, analytics and biometrics
- Using AI and technology to enhance banking ethically and sustainably
- And much more…
In Season 4, Episode 2 of the Global Digital Banker Podcast, RFI Global's Kate Wilson discusses the exciting role embedded finance plays in today's banking ecosystem, and what the future holds for Railsbank, with COO, APAC Ben Smith.
Subscribe to our RFI Global channel and get notified when we have new episodes: https://youtu.be/M7lpAK6Itao
Connect with Ben Smith on LinkedIn: https://www.linkedin.com/in/bensmithprofile/
Connect with Anna Shaw on LinkedIn: https://www.linkedin.com/in/anna-perera-shaw-966530129/
Connect with Kate Wilson on LinkedIn: https://www.linkedin.com/in/kate-wilson-5448667b/
To learn more about RFI Global, visit: https://rfi.global/
In Season 4, Episode 1 of the Global Digital Banker Podcast, RFI Global's Anna Shaw sat down with Volt Bank's CEO and Founder, Steve Weston.
In this short session they discuss his extensive experience of the banking industry, innovation and the history of Volt Bank and what's next.
Subscribe to our RFI Global channel and get notified when we have new episodes.
Connect with Steve Weston on LinkedIn: https://www.linkedin.com/in/steve-weston-b5102166/
Connect with Anna Shaw on LinkedIn: https://www.linkedin.com/in/anna-perera-shaw-966530129/
Connect with Kate Wilson on LinkedIn: https://www.linkedin.com/in/kate-wilson-5448667b/
To learn more about RFI Global, visit: https://rfi.global/
In the Season 3 Finale of the podcast Kate and Anna are joined by Mark Schultz, Amit Khan and Hubert Petka, the Global Heads of Product at RFI Global to take a look back at what the most noticeable changes have been in the last 12 months and what they predict to see in 2022.
In this week's episode, Kate Wilson speaks to FIS' Head of Banking Solutions APAC, Adrian Toynton, to get his thoughts on the accelerated digitialisation of the banking sector as a result of the pandemic. With a focus on Core Platform Modernisation and Cloud Migration, this chat dives into the tech powering big banks, the need for banks to address their aging core systems as a priority and what the future holds for the industry in ANZ.
FIS Report: https://empower1.fisglobal.com/digitalization-and-cloud-migration.html?utm_campaign=BS_LBGL_MB_PM_TPP_RFI_DEC2021_WP_BANKMODERNIZATIONRFI%5bT
In this weeks episode we look back to the Australian Banking Innovation Summit where Anna Shaw has a fireside chat with Dominic Pym, Co-Founder of Up Bank. They discuss how Up's goals to be the number one bank in the industry and what PFM tools they have available for their customers that keep them as a main competitor in the Australian Market.
A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling undervalued
When competition is prioritised over retention, and competition is intense, retaining customers is challenging.
With the pandemic accelerating the adoption of digital channels, how are banks going to ensure their customers continue to feel valued?
Download Report Now: https://campaigns.rfigroup.com/pegareport/
Hosts:
Kate Wilson - Research Director & Deputy GM - RFi Group
Anna Shaw - Head of Client Insights - RFi Group
With Guest:
Kristy Duncan - CEO & Founder - Women in Payments
Produced By:
Taylor Henderson - Marketing Manager - RFi Group
Join Anna Shaw and Kate Wilson as they discuss financial wellness and inclusion. Joined by Mariko Braswell from Move78 and Dr. Vinita Godinho from Financial Resilience Australia as they discuss the challenges that generations are facing with their financial wellbeing. They discuss their partnership to create the APAC Financial Wellness Initiative as well as their global alliances.
Hosts:
Anna Shaw - Head of Client Insights. RFi Group
Kate Wilson - Research Director and Deputy GM AUNZ, RFi Group
Producer:
Taylor Henderson - Marketing Manager, RFi Group
In this episode, we discuss:
Jill’s career journey to date, and main function and key priorities Visa Her perspective on the impact of C19 on financial services and what Visa is doing to support customers The impacts of the shift to digital/ contactless/ online/ mobile during the C19 pandemic, is this a temporary or sustained trend? Her passion for fintech, diversity and women working in this field
In this episode, we discuss:
- Andy’s new role and remit leading Home Ownership at NAB
- The biggest challenges in the current environment – impacts of Covid-19 and a challenged economy
- How digital is taking precedence as a ‘by default’ servicing channel for Home Lending
This episode is focused on the 2020 Paris Fintech Forum, held on the 28th and 29th of January.
At this years’ event there were over 2,700 attendees and out of the 330 speakers across the two days, 300 of those were CEO level. In between the many sessions at the event I managed to speak with a number of new and emerging fintechs from across the European landscape as well as the events' founder, Laurent Nizri to talk about all of the exciting takeouts from this years’ conference.
Guests include: Laurent Nizri, Founder, Paris Fintech Forum; Stefano Vaccino, Founder, Yapily; Délber Lage, CEO, SalaryFits; Christian Thisted, COO, CreditStretcher
In this episode we discuss:
-
Investments and overcoming the challenges associated with funding rounds
-
Monetisation of open banking
-
Trends in the fintech and banking ecosystems from around the world
-
The intersection of fintech and social impact
-
Push payments and QR codes
-
Future of insurtech and wealthtech
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
I caught up with Jim Marous, co-publisher of The Financial Brand, publisher of the Digital Banking Report and one of the top 5 most influential people in banking globally. In this episode, we discuss: - Banking transformed - the seamless integration of data and advanced analytics - New technology and new leadership thinking - The extent to which consumers are embracing rapid change - The importance of personalisation and proactive thinking - What relationship management will look like in the future - The reasons behind the disparity of trust between GIG economy services and new FS services - The biggest trends in banking for 2020 The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
I caught up with Jerome Albus, Regional Director - France and Benelux at Tink to discuss the organisations' expansion throughout Europe. In this episode, we discuss: - Tink's expansion into France - The competitive landscape in the French market - Tink's greatest impacts and contributions to banks in France - Challenges faced thus far and how Tink have overcome these - API's and open data management - Use cases and customer feedback - Advice when launching in new markets The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
I caught up with Eamonn Carey, Managing Director at Techstars UK to learn about the ins & outs of London's startup ecosystem. In this episode, we discuss: - The most interesting start-ups in London right now - The key hurdles for businesses to look out - The three biggest problems that businesses face as at 2019 and how to address them - The most important questions to ask when hiring new talent - The key traits that Techstars look for in founders and how to make your application truly stand out - The types of funding available & how to identify the most suitable choice for your business - The differences in approach between seed rounds to series C and beyond - The right time to appoint an Advisory Board & the best way to approach the conversation - Some recent case studies from across the market and businesses to watch The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
I caught up with Robert Bell, CEO at 86 400 to learn about how they have already begun to drive open banking innovation in Australia. In this episode, we discuss: - The ways that 86 400 is helping consumers take control of their finances - The essential feature to a winning PFM tool - The future of customer data usage in Australia - How 86400 is leveraging learnings from Open Banking and PSD2 for success in the Australian market - The future of paid consumer banking products and services - The two most important tracking metrics that 86 400 swear by - The experience of switching role from an incumbent bank to a challenger bank
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
I caught up with Laurent Nizri, CEO & Founder of the Paris Fintech Forum to talk about the diverse European fintech landscape, PSD2 regulation, innovation beyond banking and the future of customer data sharing across banks and retailers. Laurent also shares some exciting news and speaker announcements for the upcoming Paris Fintech Forum in January 2020.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This years' Sibos event was titled “Thriving in a hyper-connected world,” recognising the growth opportunities available from digital technologies to initiate new platforms, value propositions and business models. As we enter this new digital era powered by APIs, we also enter an era of consumer consent and data compliance.
I caught up with Tony McLaughlin, Head of Emerging Payments at Citi to talk about the push back on Strong Customer Authentication (SCA), how merchants can overcome sales related friction factors once live and how to address two factor authentication for vulnerable customers, who should own digital customer identity with some case studies from around the globe, how the industry is tracking with the monetisation of Open Banking as well as the announcement of Citi's new API's looking to address this.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
In this episode, James Gibson, Senior Product Director at Revolut shares the catalyst behind Revolut's new free business offering, the telco that inspired the offering, learnings applied from the retail bank as well as Revolut's winning business account features and the exciting new value added services that you can expect to see rolled out later this year.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week we head north and take a look at the SME banking landscape in Canada. I caught up with Michael Denham, President & CEO of Business Development Bank of Canada who shared what it means to be the only bank in Canada that truly focuses on entrepreneurs, the biggest pain points experienced by Canada entrepreneurs and the growing importance of personalisation in the sme banking sector.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week we take a look at open platform banking in the US and explore the opportunities for banks and fintechs alike. Guests include Imran Haider, Head of Open Banking at Wells Fargo and Susan French, Head of Product for BBVA Open Platform in the US.
Kicking off, Imran shares the journey at Wells Fargo since launching the platform back in 2016, how they’re enabling 24 hour customer control and consent through their ‘control tower’ service and the biggest benefits to be gained by commercial and retail banks.
Up next, Susan explains the objectives behind the launch of BBVA Open Platform, how they’re driving bank distribution through the offering and the types of businesses that will benefit the most from partnering with them.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.
In this weeks’ episode we caught up with Jim Wadsworth, SVP Open Banking, Mastercard who shared the exciting news around their new open banking solution, their real time validation of third parties for banking partnerships and his predictions for the year ahead.
Dan Phelps, Chief Digital Architect, Travelex shares the journey behind Travelex's 4 year digital transformation and the catalyst to the changes, the challenges faced along the way, how to minimise risk when investing in innovation and what technology they will be investing in next.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.
In this weeks’ episode we caught up with Des McDaid, Managing Director – Marcus at Goldman Sachs UK details the success story behind reaching over a quarter of a million user accounts within the first 8 months of operations, how they are standing out from other savings accounts in the market and what other products Marcus is looking to launch next.
Josh Bottomley, Global Head of Digital at HSBC explains their cloud first strategy across digital innovation, a big bank perspective on how to successfully roll out new technologies across the institution and the fintech partnerships that HSBC are looking into at the moment.
Bill Gajda, SVP Innovation and Strategic Partnerships at Visa shares some exciting news around a new proposition for the fintech community, feedback from fintech partners so far and identifies the biggest opportunities in payments for the year ahead to look out for.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week we share interviews from Innovate Finance Global Summit with some of UK's big challengers. Ryan shares an exciting new SME offering, Jaidev shares the continued growth story of Zopa and dates around the launch of their full banking license and Eric who announces some very exciting news around a new partnership with a big global player.
Guests include:
Ryan Edwards-Pritchard, Managing Director, Funding Options Jaidev Janardana, CEO & Board Member, Zopa Eric Mouilleron, Founder & CEO, Bankable
In this week's episode, we caught up with Benoît LeGrand, Chief Innovation Officer at ING & CEO of ING Ventures to discuss all things innovation.
Benoît shares the key to how ING delivers game-changing innovation, how to identify true value in partnerships, how to deploy a culture of innovation throughout a large organisation and which of the emerging technologies ING will be investing in for the year ahead.
This week we caught up with some of the key business and payments thought leaders in the Canadian market to discuss all things cross channel innovation, real time payments tracking and the rise of the shared economy.
Our guests include Tracy Black, Executive Director - Modernization at Payments Canada; Jason Charlebois, SVP Small Business Scotiabank and Paul Parisi, President at Paypal Canada.
This week we caught up with some of the keynote speakers from the Women in Payments Symposium in London to discuss all things payments across disruption, innovation, regulation, customer experience and corporate leadership.
Our guests include Charlotte Duerden, UK Country Manager at American Express; Jackie Keogh, Senior Vice President, Western Union Business Solutions; Lisa Neary, Head of Payment Schemes and Transformation at The Co-operative Bank and Kristy Duncan, CEO and Founder of Women in Payments.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week we focus on Trust, simplicity and transparency as a winning recipe for home lending.
Guests include: Gerald Ferguson, Managing Director – Asia Pacific, RFi Group; Katherine Bray, MD Customer Engagement at ANZ; Angus Gilfillan, EGM Consumer Lending at National Australia Bank and Andy Rigg, Deputy CEO at Xinja.
Gerald shares the data behind consumer trust within the market, the impacts of digital on how consumers search for loans, the importance of the broker channel and the future of the MFI.
Katherine shares the biggest shifts in customer expectations from the past year, predictions for year ahead and the impact of CCR on responsible lending.
Angus explains the importance of the transactional banking relationship along with the impacts and opportunities from changing regulation.
Andy details innovation and simplicity in home lending and potential opportunities from open banking in Australia.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week, we caught up with Ed Maslaveckas, CEO and Co-Founder of Bud to discuss their plans off the back of their recent funding round, how they identify which partnerships will add true value to clients, trends around their consumer data and ways to approach external investment with minimal scarring.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week is all about SME and business banking across the UK and Europe. February 27th marked the Global Business Banking Summit in London entitled “An awakened focus on the business customer’. Our team was on the ground to be able to now share key insights, themes and case studies from the event with you.
Guests include: Andy Booth, Managing Director, Business Banking at Barclays; Julie Baker, Head of Enterprise and Community Finance at RBS; Melinda Roylett, Head of Europe for Square; Stuart Doignie, Head of SME Banking at Starling Bank; and Mark Bernhardi, General Manager APAC at nCino.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week we take at look at how heightened customer expectations are really driving Buy Now Pay Later (BNPL) services across the Australian and New Zealand Markets.
Guests include Tommy Mermelshtayn, Chief Strategy Officer at Zip Money and Kate Wilson, Research Director – Australia and New Zealand at RFi Group.
Tommy shares an overview of the BNPL landscape, ZipMoney's customer centric approach, the impacts of regulation on the market, how they differentiate themselves and what they have planned for the near future.
Kate shares data and insights into the trends within the BNPL space across awareness, usage, demographic variances, channel usage and satisfaction as well as the needs gap behind BNPL services and predictions around whether or not BNPL will displace other credit services available to consumers.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week, we caught up with Joel Perlman, Co-Founder, Oaknorth and currently the organisation behind Europe’s largest fintech funding round to date. Joel shared the exciting news around their recent investment round, their journey to profitability, challenges and opportunities experienced along the way, their expansion plans for the US and how he has seen the SME lending space develop since inception.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This weeks’ episode features an interview from Finnovate Europe where we were joined by Jim Marous, one of the most influential people in banking, a top 5 fintech influencer, co-publisher of The Financial Brand and owner and publisher of the Global Digital Banking Report.
Key themes include:
- Banking & FS trends for 2019
- Quick wins - how to utilise data & analytics to drive stronger customer engagement
- The definition of good customer experience
- What consumers really want to know from their banks
- How to build a successful digital-only bank - learnings from banking giants such as DBS and BBVA
- Addressing concerns around human displacement to overcome barriers to innovation
- Fostering a culture of ‘embracing change, taking risks and disrupting yourself’
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week's focus is on technology across AI and personalisation. Guests include Nathan Snell, Chief Innovation Officer, nCino and Todd Copeland, SVP and Head of Digital Channels at TD Bank
Nathan explains how to best identify types of AI investment for various institutions, the barriers to adopting technology and system integration and how to structure a strong AI strategy.
Todd shares the importance of personalisation for banking customers, the shifting dynamics between big bank and fintech partnerships and their goals for further implementation down the road.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
In today’s episode, Sarah Hollinshead catches up with David Goldin, Founder, President & CEO at Capify to discuss their recent funding from Goldman Sachs, their growth plans off the back of the investment, shifts in alternative lender awareness and where David sees the SME finance industry moving in the future.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
In this weeks’ episode I caught up with George Chesakov, Head of New Ecosystem Products and CEO of Tinkoff Mobile for Tinkoff Bank in Russia.
We discussed the incredible success story of Tinkoff Bank and how they went from humble beginnings as a direct mail credit card company, to becoming the world's largest fully-online bank by customer base.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
In this special edition episode we take a look at the biggest trends in banking and financial services from 2018 and share insights and predictions for the year ahead! Our guests include our very own Victoria Bateman, General Manager – EMEA for a western markets perspective and Gerald Ferguson, General Manager – Asia Pacific for an eastern markets perspective who will discuss retail and commercial trends across digital, technology, data, trust, regulation, bank and fintech partnerships, payments, channel trends and much, much more.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Recent research from RFi Group shows that 30% of businesses in the UK are likely to switch their primary domestic banking relationship within the next 12 months. As such, for this weeks’ episode we caught up with Richard Davies, Commercial Banking Director at TSB Bank and Oliver Prill, Chief Executive Officer at Tide Fintech to discuss how open banking is redefining the SME & Commercial Banking Proposition across the UK, as well as drivers to remaining competitive in the digital market, partnerships and some great examples of customer acquisition strategies that work!
For those who would like to discover more insights in this space, don’t miss our upcoming Global Business Banking Summit, being held on the 27th February in London.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This weeks’ episode focuses on driving customer engagement through digital transformation with three case studies across three banks.
Guests include: Chris Wilkinson, Head of Digital Strategy, Metro Bank, Søren Andreasen, Chief Digital Officer, Dankse Bank and Sohail Raja, Head of Execution Platforms & UK Chief Digital Officer, Société Générale
Chris Wilkinson shares how Metro Bank have instilled trust amongst UK consumers and their customer-first approach to onboarding and servicing clients.
Soren Andreasen shares the digital transformation journey at Danske Bank, the opportunities and challenges from Open Banking and PSD2 and learnings from Denmark that have been brought across to Northern Ireland.
Sohail Raja explains how they’ve adapted the bank in an open API world, the challenges faced during their digital transformation and what new technologies they’re working with.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Alan Shields, Chief Product Officer at RFi Group caught up with Luke Campbell, Acting General Manager for Unsecured Lending at NAB, one of the big 4 banks in Australia, along with David Washbrook, Co-Founder at Look Who’s Charging to share a fintech perspective.
The discussion addresses consumer, merchant and bank pain points around confusing transaction descriptions for consumer payments as well as the time and cost implications to those involved.
David and Luke share the challenges and opportunities from the partnership, how they measure success and their predictions for opportunities in the Australian market from the potential roll out of an open banking framework.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week, Chloe James caught up with Jeremy Bornstein, SVP Advisors, Loyalty and New Partnerships at Mastercard Canada who shared his view on the five driving factors to winning loyalty in Canada, some key trends in the region and how Mastercard boost customer engagement through their loyalty programs.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This weeks’ episode focuses on digital payments and customer-centricity throughout Asia.
Sarah Hollinshead caught up with thought leaders from the recent Global Digital Banking Conference in Singapore to discuss these trends and more.
Guests include: Jonathan Koh, Head of Segment Development, OCBC Bank; Rahul Bhargava, Director – Payment Market Initiatives – Asia Pacific, Swift; AP NG, Managing Director, FavePay Singapore; Louis Liu, Managing Director, FOMO Pay and Reyna Jung, Product Marketing Lead, Facebook.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This weeks’ episode focuses on the Financial needs of SMEs within the Australian market.
Kate Wilson, Research Director - AU & NZ, RFi Group shares the data behind the current trends and the growth of alternative lenders in the Australia market.
From a lender perspective, Beau Bortoli, CEO, Prospa discusses the biggest pain points for Australian SMEs and how Prospa differ from other lenders in the market.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This weeks' episode focuses on the current preference for digital amongst SME’s and commercial banks in Asia, the evolution of cross-border payments throughout the region, the future of digital banking in the corporate banking space the impacts of a strong digital offering on achieving business KPIs.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This weeks’ episode focuses on opportunities within the Canadian payments market.
Cyrielle Chiron, Managing Director for North & Latin America at RFi Group shares the global trends in the payments space and how these compare to those in Canada, opportunities and threats for both banks and fintechs in this space and the data behind the biggest barriers and drivers for consumers uptake and usage of mobile wallets.
Lisa Lansdowne-Higgins, VP Business Deposits and Treasury Solutions at RBC who explains the changing customer needs around payments and the reasons behind them, the work RBC are doing in real time payments and the impact of blockchain on correspondent banking and international transfers.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
In part two of our Sibos 2018 coverage, we bring you interviews with Thomas Nielsen, Chief Digital Officer at Deutsche Bank, Peter Jose; General Manager Financial Services Industry at SAP; and Jan Pilbauer, Executive Director, Modernization & CIO at Payments Canada.
Thomas Nielsen discusses the advantages that open banking can bring to retail clients and the corporate sector and the work that Deutsche are doing with the regulators in an open data world.
Peter Jose shares his perspective on how banks can leverage their traditional assets in terms of balance sheets, the implications of challenger bankers on customer acquisition for traditional banks and who he believes to be the key enablers in the new open banking framework
Jan Pilbauer explains the initiatives that Payments Canada will be focusing on to drive a more modern payments system in Canada, how they will be working to address and combat fraud issues moving forward, and his thoughts on a global sandbox
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week it’s all about SIBOS! The 2018 SIBOS event, entitled ‘enabling the digital economy’, was held in Sydney last week and our team was on the ground covering some of the big themes explored around data, AI and robotics; cybersecurity and financial crime; the move to real time payments and global innovations such as open banking.
In part one of this SIBOS special, Christine St Anne sat down with Alain Raes, Head of Asia Pacific & EMEA at SWIFT, Madhur Deora - CFO & SVP at Paytm and Leila Fourie, Chief Executive Officer at the Australian Payments Network.
Alain Rees explains innovation within compliance and upcoming opportunities in the payments sector.
Madhur Deora discusses some of the initiatives that Paytm are working on to address the un-banked population, the latest news on their payments bank and their expansion plans for the future
Leila Fourie shares just how the Australian Payments Network is driving innovation, the latest updates on what the network is doing in regards to digital identity and her view on how new entrants are going to shape the industry in the future.
We hope you enjoyed part one of our 2018 SIBOS special, make sure you subscribe to receive part two direct to your inbox later this week.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Eleanor Page, Global Commercial Director at RFi Group shares data-backed insights into business trends in the region, the 3 key drivers for expansion and the opportunities for banks planning on entering these markets.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This weeks’ episode focuses on insurance. The Canadian Insurance market is primed for disruption; dominated by large incumbents and protected by regulation that stifles innovation.
Cyrielle Chiron, Managing Director - North & Latin America at RFi Group, draws on examples from Australia as well as findings from Canadian policy holders to show how new entrants can disrupt the established market, and whether Canadian consumers are hungry for change in the insurance space.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week, we caught up with some of the key speakers from the Global Business Banking Conference held in Sydney to discuss their approach to perfecting the business banking lifecycle and the Australian SME banking landscape.
Ganesh Chandrasekkar, General Manager - SME Banking, Westpac shared his view on the crossroads that SMEs in Australia are facing at the moment and the concept of ‘second acts’.
Raymond Ma, General Manager - AU & NZ, Alibaba Cloud explained the opportunities for SMEs in the Australian market and some exciting banking partnerships they have coming up.
Tania Motton, Customer Executive NAB Partners Southern, NAB defined how she sees the fintech/bank relationship continuing to play out and shared some exciting new initiatives at the bank.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Michelle Joliat, MD & Head of Wealth Digitization, Robotics & Process Transformation at BMO Financial Group shares BMO’s key priorities and upcoming opportunities within digital as well as challenges faced with deploying new technologies and how to overcome them.
Jason Daly, VP Product, Digital & Strategy at Manulife explains the role digital advice plays in financial services today, how to encourage customer trust to drive digital usage and the technologies he believes will truly stand the test of time.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This weeks’ episode focuses on some of the key highlights from the Global Digital Banker Conference held in London earlier this month.
Listeners will discover what it takes to improve digital performance across customer experience and satisfaction, how to win the all-important main bank relationship as well as economic, competitive and regulatory factors affecting the UK’s retail banking sector.
Guests include: Suvo Sarkar, SVP & Head of Retail Banking; Emirates NBD, Maha El Dimachki, Head of Payments, FCA; Neal Cross, MD & Chief Innovation Officer, DBS Bank; Daniel Kjellen, CEO and Founder, Tink; Jonathan Wood, SVP, Consumer Applications, Mastercard
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Cyrielle Chiron, Managing Director – North & Latin America at RFi Group shares consumers insights into the Canadian mortgage markets across demographics, channel preference and drivers of satisfaction.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This episode focuses on what’s trending in the UK mortgage market.
Victoria Bateman, Managing Director – EMEA at RFi Group shares consumers trends in the first home buyer market, drivers behind re-mortgaging, tactics for consumer retention and channel variances.
Next up, I sat down with John Coffield, Head of Mortgages at Paradigm Mortgage Services who discusses the current state of the UK mortgage market, re-mortgaging as a switching opportunity for lenders and the influence of digital on loan applications.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
With the growing shift towards digital for banks and financial services organisations and with regulation around data privacy and security continuing to be a focus globally, it is now more important than ever for institutions to assess and tighten their approach to cyber security.
This week, we sat down with Francis Kaitano, Cyber Security Lead Architect at Fusion Networks who shares the key risk areas that financial institutions are facing at the moment, the most common types of attacks and how to avoid them and the role of regulation in the global environment.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week’s episode focuses on mobile banking strategy and what success looks like to consumers. Cyrielle Chiron, Managing Director for North & Latin America at RFi Group explains the drivers behind mobile banking satisfaction, the most commonly performed tasks for mobile banking, key consumer frustrations and how to overcome them to drive engagement and usage.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
No matter where consumers are in the world, digital interactions with banks are increasing in frequency. In the US, UK and Australia the percentage of daily users of digital banking has increased on average, by 6%, bringing them almost in line with China which has a daily user base of 34%.
The theme this week focuses on the new to market entrants within the digital banking and payments space who started as major companies not involved within banking or financial services. We caught up with Eleanor Page, RFi Group’s Global Commercial Director, who shares a number of case studies around these new entrants, which industries and regions have been most active in this space and some unique data points around digital payments globally.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Research from RFi Group’s latest Global Digital Banking Study shows that 1 in 4 consumers globally use their mobile phones for budgeting. With the number of FinTechs and Banks offering Personal Financial Management tools to consumers continuing to rise, it is becoming more important to deepen the value offered by such tools beyond categorisation of expenditure.
For this week’s episode we caught up with Peter Myatt, CEO and Founder of Bean who shares the journey behind Bean’s success, the importance of customer feedback and how they differentiate themselves in the market.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
RFi Group research shows that only 40% of consumers globally will ever switch their main bank. In today’s episode we take a look into the importance of transactional relationships on acquiring main bank status along with the current and future drivers of main bank relationships.
Gerald Ferguson shares insights on the shift towards transactional banking relationships, opportunities from life stage switching and the current and future drivers of main bank relationships.
Michael Jordaan explains the catalyst behind launching Bank Zero, the digital banking scene in South Africa and how they differentiate themselves from other competition in the market.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Research from RFi Group’s latest Global Digital Banking Study shows that over 4 in 5 consumers globally agree that the privacy of their financial data is more important than access to better products and services. With this in mind, it’s important for banks and financial services companies to build trust amongst consumers and create products that have a clear and fair-minded value exchange to incentivise consumers to share their personal data.
For this week’s episode on ‘Ensuring consumer comfortability in an open banking environment’ We sit down with Leon Muis, Chief Operating Officer at Yolt who shares his opinions on the drivers behind changes in financial services, the customer needs that are not yet being addressed by banks or fintechs, how to build trust amongst consumers and three exciting new updates that we can expect to see from Yolt over the next 12 months.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
As at 2018, Hong Kong’s FinTech scene is absolutely thriving. This continuing development is due to a number of factors, including: government support towards players within the ecosystem, increasing investment within Hong Kong FinTech which has now more than doubled over the past 12 months and consumer awareness continuing to rise with over 1 in 4 Hong Kong consumers aware of FinTech providers within the country, increasing to 1 in 2 of consumers when prompted.
We sat down with Thorsten Terweiden, Deputy Head of FinTech at InvestHK who shares the current state of the market, the ways in which FinTech is evolving within Hong Kong, segments that are of growing interest to investors along with some great case studies from the region.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
We speak to some of Canada's biggest banks to see how they are addressing the evolving needs of Canadian consumers, their channel preferences and their perspective on potential regulatory changes in the market.
Rania Llewellyn shares the market segment that they will be going after, how they keep across the changing needs of different consumer segments and the changes in Canadian Payments Infrastructure.
Andrew Irvine discusses the various technologies impacting the customer experience, how they educate customers on new innovation within the business and his perspective on the potential regulatory changes in Canada.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Sarah Hollinshead speaks with Laurent Le Moal, CEO at PayU, to discuss their recent partnership with Kreditech and expansion into consumer credit, their plans to increase the financial freedom for people with limited access to banking services and the specific market segment they'll be targeting in order to achieve this.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
RFi Group recently held the Australian leg of the Global Digital Banking Conference Series. The series which tours London, Singapore, Sydney, Auckland and Toronto, gathers innovators and thought leaders from around the world to share case studies and engage in panel discussions, focusing on the full range of retail banking products.
Alan Shields explains what constitutes consumer trust in banks and the four key areas that organisations should be focusing on to continue to grow this trust.
Kate Cooper explains what Westpac are doing to drive cultural change to support innovation, her predictions on the move to Open Banking within Australia and the importance of partnerships to drive innovation.
George Lawson shares Alipay’s plans for achieving scale in the Australian market and the 5 key areas of innovation they will be focusing on for the next 12 months.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
RFi Group research shows that one of the biggest priorities for SMEs around the globe is to improve efficiencies within their organisations. Now, more than ever, business owners require simple and speedy ways to effectively manage their financial positions across operations, cash flow management an access to financing.
On today’s episode we discuss this shifting service model approach with Katrin Herrling, CEO & Co-Founder at Funding Xchange and Kirk Simpson, CEO & Co-Founder at Wave.
Katrin shares the impacts of Open Banking & PSD2 on the SME sector & why businesses are looking outside of traditional banks to fulfill their lending needs.
Kirk discusses the importance of integrated financial workflows for SMEs and the keys to achieving mass distribution at scale.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
On today's episode we hear the latest insights behind winning the post-PSD2 customer, along with some interesting case studies and opinions from around the globe.
Kicking off today’s episode, Victoria Bateman, Managing Director – EMEA at RFi Group shares insights around consumer awareness, perceptions and comfort towards open banking and data sharing.
Pascal Niszri, CEO at Chekk shares a UK perspective in discussing the shift in personal data ownership, navigating global regulatory environments and overcoming consumer perceptions around security.
With open banking on the horizon in Australia, we caught up with Steve Weston, CEO at Volt to discover his opinion on potential opportunities within the Australian market and recommendations to overcoming consumer perceptions around security and trust.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Our Money Conf coverage continues this week with a number of interviews from Square, Facebook and Kabbage discussing the future of collaborations, diversifying point of sale channels and utilising data for business success.
Guests include: Mary Kay Bowman, Head of Payments, Square, Mollie Pearse, Head of Financial Services Marketing, EMEA, Facebook and Rob Frohwein, Co-founder & Kabbagehead, Kabbage
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week we are at MoneyConf in Dublin. MoneyConf is a day two event where the biggest banks and fintech experts from across the globe meet to discuss the changing dynamics and future of money, payments and technology.
In part one of our MoneyConf coverage we spoke with Kenneth Lin, Founder & CEO, Credit Karma, Charlie Mortimer, Co-Founder, Moneybox, André Lyver, Director of Engineering, Shopify and Nathan Gill, Vice President, Head of Solutions at Verifone Europe.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Our Money 20/20 coverage continues this week with a number of interviews from day two of the event. Our guests include: Ricky Knox, Founder, Tandem, Victoria Bateman, Managing Director - EMEA, RFi Group, Ghela Boskovich, Founder, FemTechGlobal and Labhesh Patel, CTO & Chief Scientist, Jumio Corporation.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Our Money 20/20 coverage continues this week with a number of interviews from day two of the event. Our guests include: Sebastian Siemiakowski, Co-Founder and CEO, Klarna, Matthias Kroner, CEO, Fidor Bank, Alain Falys and Michael Rolphe, Co-Founders, Yoyo Wallet and Myles Stephenson, CEO, Modulr.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This week we are at Money 20/20 Europe and will be recording interviews live from Amsterdam. Money 20/20 is arguably one of the biggest finance events of the year where thought leaders, innovators and visionaries come together from across the world to discuss the future of money across payments, banking and FinTech.
One day one of the event we spoke with: Pat Patel, Content Director, Money 20/20 Europe & Asia, Ann Cairns, Vice Chairman, Mastercard, Ralph Hamers, CEO, ING Group, Rajesh Agrawal, Deputy Mayor of London for Business and Maximilian Tayenthal, Co-Founder & CFO, N26.
The Global Digital Banker is an insight-backed podcast series, focusing on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This episode focuses on the future of conversational AI focusing on a case study from US-based company, Clinc.
Sarah Hollinshead, Group Head of Content met with Helen Yu, Chief Growth Officer and Patrick Sinicropi, Head of Strategic Partnerships to discuss their new AI tool – Finie.
The Global Digital Banker is an insight-backed podcast series, focusing on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
We take a look at the global state of digital identity. From the West we hear from John Erik Setsass, Identity Architect at Signicat and from the East we hear from Jonathon Thorpe, Head of Identity at the Australian Govt. Digital Transformation Agency.
John Erik Setsass shares how financial institutions can position themselves at the centre of this technology shift, the opportunities to banks for investing within this space and some great examples of institutions that are leading in market.
Jonathon Thorpe explains the next phase of work for the Digital Identity Framework, the organisations that they are partnering with to implement their solutions and how they build trust and mitigate against risks for consumers.
The Global Digital Banker is an insight-backed podcast series, focusing on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This episode focuses on the profitability to banks for payments within messaging apps, overcoming barriers to digital usage and how companies can encourage new habits for consumers to drive digital engagement.
Our guests include Marieke Flament, Chief Marketing Officer at Circle, Dr Matthew Macdougall, President, Australia China Daigou Association and Charles Green, CEO at RFi Group
Marieke Flament discusses how they are leveraging new technologies to change payments transactions, their approach to altering the perception of money from a user perspective and how Circle are creating new behaviours for consumers to move beyond traditional payments solutions.
Dr. Matthew McDougall explains how to build consumer trust for payments within messaging apps, shares case studies from Asia and the changing perceptions of money from a user perspective.
Charles Green, CEO at RFi Group shares his insights on the future of digital payments, the challenges and barriers to future uptake and how digital payment customers are going to be the key to driving bank profitability in the future.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
In this episode, we take a look at the leapfrog effect of banking within developing markets and share a great example of innovation within financial inclusion occurring in Africa.
Guests include: Dare Okoudjou, CEO, MFS Africa & Melissa Guzy, Founder & Managing Partner, Arbor Ventures.
Sarah Hollinshead, our Group Head of Content caught up with Dare Okoudjou to discuss financial inclusion across Africa, overcoming barriers to usage beyond geographic remoteness and the opportunities and future learnings for MFS Africa from being backed by a China-based VC.
Chloe James our Group Media Director spoke with Melissa Guzy to uncover the types of technologies on the rise across Asia and the evolution of FinTech 2.0.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This episode shares advice and examples from both sides on the fence when it comes to seeking investment within fintech.
From a fintech perspective, we have Cristina Alba Ochoa, CFO from OakNorth (the first UK Fintech Unicorn), and from the investor perspective we have Toby Heap, Founding Partner at H2 Ventures.
Sarah Hollinshead, our Group Head of Content, caught up with Cristina Alba Ochoa who shared her unique perspective from the CFO point of view on securing investment, the key reasons behind their success within their first year and some honest advice to other FinTech’s who have recently launched.
Chloe James, our Group Media Director, sat down with Toby Heap to discuss some big trends within FintTech at the moment, how FinTech owners can seek external investment and Toby’s two key ingredients for achieving business success.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
The episode this week highlights some of the key take-outs from the Lendit Fintech USA event held in San Francisco earlier this month.
Eleanor Page, RFi Group Commercial Director caught up with a few of the key speakers from across the two days to discuss disruption and innovation within the industry, the growing importnance of financial inclusion and a deeper look into Artificial intelligence beyond the buzz words.
Guests include Nicolas Kopp, US CEO, N26, Cyrielle Chiron, Managing Director for North & Latin America from RFi Group, Ankush Tewari, Senior Director, Market Planning at LexisNexis Risk Solutions and Ray Peloso, Prinicpal and CEO from Katabat.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
The episode this week focuses on driving daily digital engagement from conumers via personal finance management tools, the consumer data behind these and case studies from both the northern and southern hemispheres.
Our guests include Gerald Ferguson, GM – Asia Pacific at RFi Group, David Judic, head of customer innovation at CYBG and Bosco Tan, Founder & COO at Pocketbook.
Chloe James our Group Media Director sat down with Gerald Ferguson to unravel current usage globally, the demographic and geographic breakdown of this usage and what features consumers want most when using PFM tools.
Sarah Hollinshead, our Group Head of Content caught up with David Judic to discuss the unique play from CYBG in launching a challenger digital bank proposition known as B, how the ecosystem has evolved from when they launched 2 years ago and how they have used customer feedback to continue to develop their offering
Chloe James our Group Media Director spoke with Bosco Tan to find out the catalyst behind creating Pocketbook, the changes in consumer behaviour from users of pocketbook and their partnership and expansion plans for the future.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
The episode this week focuses on consumer perceptions around the rapidly changing payments landscape and their views on a cashless society.
Our guests include: Kristy Duncan, Founder & CEO at Women in Payments and Victoria Bateman, GM - EMEA at RFi Group.
I caught up with Kristy Duncan, CEO & Founder at Women in Payments to discuss the key themes, expert predictions and biggest talking points from the inaugural Women in Payments Symposium held in London last month. Following my interview with Kristy, I spoke with Victoria Bateman, General Manager – EMEA at RFi Group who shared insights around the current state of the global payments landscape, some interesting statistics around consumer perceptions for a cashless society and the breakdown across demographics, user intent and preferences, the drivers behind this cashless transition and the products that consumers say they will be using instead of cash.I caught up with Kristy Duncan, CEO & Founder at Women in Payments to discuss the key themes, expert predictions and biggest talking points from the inaugural Women in Payments Symposium held in London last month.
Following my interview with Kristy, I spoke with Victoria Bateman, General Manager – EMEA at RFi Group who shared insights around the current state of the global payments landscape, some interesting statistics around consumer perceptions for a cashless society and the breakdown across demographics, user intent and preferences, the drivers behind this cashless transition and the products that consumers say they will be using instead of cash.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This is part two of our Money 2020 Asia special. In this episode, Chloe James, Group Media Director at RFi Group spoke with Phil Pomford, General Manager, Global eCommerce - APAC at Worldpay on their developments within Asia, their recent partnership with LianLian Pay and Phil’s key take outs from the Money 2020 Conference in Singapore.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
The episode this week focuses on biometrics. We examine the benefits to customer experience, personal authentication for fraud control and how organisations are educating their customers to drive awareness and uptake.
Our guests include Chris Barwick, Head of Digital & Innovation at ING Australia and Cyrielle Chiron, GM - North & Latin America at RFi Group.
Chloe James, Group Media Director at RFi Group caught up with Chris Barwick from ING to discuss how they are using biometrics to strengthen their existing customer identify and verification operations, the recent expansions to their biometrics offering for customers and who they look to, for inspiration within digital.
Sarah Hollinshead, Group Head of Content at RFi Group spoke with Cyrielle Chiron, GM – North & Latin America at RFi Group who shared her insights on key trends across the globe, how companies can build awareness to drive consumer adoption, which markets are leading and which are lagging when it comes to usage and the benefits to organisations from biometrics rollout beyond UX and security improvements.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
The episode this week highlights some of the key innovators that presented at Money 2020 Asia last week. Held in Singapore, the event focused heavily on payments, and brought together visionaries and innovators from across the globe who discussed new ways to spend, manage, save, borrow, share and protect money.
In part one of this Money 2020 special, Chloe James, Group Media Director, RFi Group sat down with guests Brett King, Founder and Executive Chairman at Moven and Kristo Kaarmann, Founder & CEO at TransferWise.
Brett King discussed Moven's recent joint venture with Japan based, SBI Group, shed some light on their upcoming acquisition of a US bank, shared his predictions for payments trends for the next 12 months and the influence of science fiction on Fintech.
Kristo Kaarmann from TransferWise spoke about growth opportunities within Asia, the current state of the fintech boom and some great case studies of banks endorsing TransferWise to customers over their own international transfer offerings.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
This episode focuses on disruption and innovation in cross-border payments for businesses.
Sarah Hollinshead, Head of Content at RFi Group caught up with Andrew Boyajian, Head of Banking - The Americas, Transferwise to dsicuss their recently launched borderless accounts, their recent collaborations, who they look to for inspiration within digital innovation and their plans for the near future.
Chloe James, Group Media Director at RFi Group spoke with Jack Zhang, CEO & Founder, Airwallex to discuss their success around removing the ambiguity associated with international payments transactions, how they are leveraging payments infrastructures within local markets, their global expansion plans and what new offering they're rolling out as s result of their investment from Tencent.
Eleanor Page, Group Commercial Director, RFi Group shares insights on the key disruptive trends and opportunities within cross-border payments as well as some excellent examples of where these opportunities are being explored globally.
The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
The episode this week focuses on chatbots and virtual assistants. We investigate both sides of the fence to truly determine if they are in fact differentiators or if they're simply hygeine factors.
Sarah Hollinshead, Head of Content at RFi Group caught up with Peter Wyatt on Bean's unique selling proposition, their data security practices, how they are instilling comfort amongst users and some of their exciting new partnerships launching in the near future.
Chloe James, Group Media Director at RFi Group spoke with Pete Steel from Commonwealth Bank to discuss the catalyst behind creating their new chatbot, Ceba, the research and development process and their data partners behind Ceba and their plans for further personalisation of Ceba for the not so distant future.
The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
With trust in banks to hold and maintain the privacy and security of personal information higher than any other type of institution and twice as high as new digital-only institutions or fintechs. The episode this week will focus on how digital-only providers can position themselves as a main financial insitution for consumers.
Sarah Hollinshead, Head of Content at RFi Group caught up with Anne Boden to dicsuss Starling Bank's new Marketplace offering, as well as how they are championing customer experience, engagement and trust to drive the MFI relationship amongst their consumers
Chloe James, Group Media Director at RFi Group spoke with Eric Wilson, CEO and Founder of Xinja about their launch and being the first-ever neo bank within Australia, their equity crowd funding and customer acquisition approach and their expansion plans for the horizon.
The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Charles Green, CEO at RFi Group discusses the current state of digital banking globally and shares the insights and market trends from the latest RFi Group Global Digital Banking Study.
The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com