Communicating Health Podcast: Recent Episodes
Colm Harney
Patients don’t care what we know until they know that we care. In this podcast I speak to inspirational clinicians to discover how they communicate effectively to build exceptional relationships with their patients and fulfilling, rewarding careers.
0.30 - Intro.
1.15 - Thanks and gratitude.
2.30 - Importance of effective communication skills.
1.30 - Introduction and importance of emotional intelligence.
12.30 - Key communication skills for optimal relationships.
23.30 - Overcompensation by talking too much.
28.15 - Mentors and communication courses.
33.00 - Appreciating and valuing patients who put their care in your hands.
42.45 - What it looks like to have a 10/10 practice.
51.00 - How to set up a system in Level Up.
55.15 - Over-dependence on key staff members.
1.02.15 - Managing staff - check-ins and asking for feedback.
https://www.commhealth.com.au/blog
https://levelup.dental/
https://principle.dental/
https://www.amazon.com.au/Checklist-Manifesto-How-Things-Right/dp/0312430000
As we talked about in this episode - if you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
3.00 - Qualities of an effective leader.
9.15 - What makes a team work well together?
17.00 - Stages of leadership growth.
24.30 - Building trust.
30.30 - What do leaders struggle with?
36.15 - The portfolio career.
https://www.commhealth.com.au/blog
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
1.30 - Bio.
11.30 - Post-graduate training.
17.00 - Importance of communication.
31.30 - Informed consent for complex treatment plans.
39.15 - Challenging interactions and expectation management.
47.30 - Work in public sector and in a multi-disciplinary team.
59.00 - Teaching and mentoring.
1.02.30 - Stress management.
1.11.45 - Resources.
https://www.branemarkcenter.com.au/
https://www.commhealth.com.au/blog
https://dsswa.org.au/
https://books.apple.com/us/book/interactive-dental-photography/id924377968
https://http://www.quintpub.com/display_detail.php3?psku=B9504#.Xs4J3sARVPY
https://http://www.quintpub.com/display_detail.php3?psku=B4962#.Xs4JiMARVPY
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
3.15 - What does being a professional mean to you?
12.00 - What professional and semi-professional organisations do you belong to?
16.45 - What are the rights and responsibilities you have as a health professional in your community?
20.15 - What are the privileges that you have as a health professional?
23.30 - What resources do you use to build your professional links and identity?
28.15 - What social, political and environmental issues do you believe or have encountered to impact your views/skills/relationships in a dental setting?
33.00 - What do you think has changed and developed in this current era that you think has had a major impact on the way you see dentistry?
39.00 - Do you have any personal anecdotes that have helped in your development as a health professional - whether as a student, mentor, dentist, educator?
42.30 - What are some beliefs/attitudes that you stand by and would pass down to me, as a dental student?
44.45 - What do you love about your job?
https://commhealth.com.au/blog
https://www.dentalboard.gov.au/Codes-Guidelines/Policies-Codes-Guidelines/Code-of-conduct.aspx
1.15 - Bio.
9.45 - Post graduate training.
15.15 - Importance of communication in oral medicine.
21.00 - Expectation management and placebodontics.
24.00 - TMD screening in general practice.
34.15 - Controversies around TMD and orofacial pain.
40.30 - Crossover of dental and non odontogenic pain.
52.45 - ACE score.
58.45 - Parafunction and management including splints.
www.commhealth.com.au/blog
https://www.goodtherapy.org/blog/psychpedia/ace-questionnaire
https://www.springer.com/gp/book/9783319723013
https://www.commhealth.com.au/patient-centred-care/
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
3.30 - Bio.
7.45 - Qualifiers.
12.00 - Potential mental health impacts.
23.45 - Inactivity and loss of routine.
31.45 - Concern for staff
35.45 - Concern for patients.
39.15 - Benefits of personal calls to patients.
42.15 - Strategies.
50.00 - "we're all in this together".
Resources.
https://www.psychology.org.au/COVID-19-Australians
https://youtu.be/BmvNCdpHUYM
https://www.ruok.org.au/
https://www.beyondblue.org.au/home
https://www.smilingmind.com.au/
https://www.calm.com/
https://www.facebook.com/groups/174664313348067/
Free in April only - https://www.pluralsight.com/
http://www.openculture.com/freeonlinecourses
https://online-learning.harvard.edu/catalog
https://ocw.mit.edu/index.htm
https://www.classcentral.com/report/new-courses-october-2018/
https://akimbo.com/
https://youtu.be/3Gc-1lwYRJM
https://commhealth.com.au/blog
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
1.45 - Intro.
5.00 - Screening.
22.15 - Classification - health.
28.15 - Periodontitis and other conditions.
36.30 - Staging.
44.15 - Grading.
58.00 - Implants - health.
1.04.00 - Peri-implant mucositis.
1.04.45 - Peri-implant bone loss and peri-implantitis.
1.09.45 - Cleaning and maintaining implants.
1.14.15 - Occlusion.
https://commhealth.com.au/blog
https://www.perio.org/sites/default/files/files/Staging%20and%20Grading%20Periodontitis.pdf
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
1.45 - Bio.
6.00 - Awareness of perspective.
11.45 - "Communication is the key" - learning these skills.
19.00 - Workflow and team dynamics - importance of DA.
25.00 - "Why did you do dentistry?"
29.15 - Graduate of the year, CPD and mentoring.
43.15 - Building rapport and trust.
47.15 - Challenging interactions.
55.30 - Working in a practice that aligns with your values.
58.15 - The sh*t sandwich.
1.02.30 - DHS podcast and the generous dental community.
1.07.45 - Interests outside of clinical dentistry.
1.09.00 - Recurring themes in DHS podcast.
1.11.45 - What are you most proud of?
1.13.45 - What advice would you give to new-grads?
http://commhealth.com.au/blog/
https://www.dentalheadstart.com/category/podcast/
Making it easy for patients to say yes - Paul Homoly
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
1.45 Intro + bio.
10.00 - Opinion leader 3M ESPE + digital photography.
15.10 - "never want the treatment to be done more than the patient".
24.35 - "there's got to be a better way of doing dentistry" - new practice concept.
35.30 - The 1 hour new patient exam - phase 1 of 3.
48.35 - "I'm not here to judge you".
51.10 - Phase 2 (clinical exam) and phase 3.
1.03.00 - Working in a corporate - opportunity to mentor.
1.08.00 - Asking for referrals and recommendations.
1.10.50 - The Dental Board Code of Conduct.
1.14.55 - Advice for new graduates.
1.18.20 - Make friends with specialists.
1.21.00 - The secret to successful dentistry.
1.27.40 - Being open to feedback and audit.
1.38.10 - IQ + EQ + CQ = SUCCESS
https://www.commhealth.com.au/blog
Motivational Interviewing - William Miller
http://www.pacificsmilesgroup.com.au/insight/
https://www.linkedin.com/pulse/10-tips-new-dental-graduates-rakesh-jivan/
https://www.linkedin.com/pulse/secret-success-dentistry-new-recent-graduates-rakesh-jivan/
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
0.00 - Intro.
4.10 - Definition of empathy - a learned skill.
7.50 - Treatment planning - the golden rule vs the platinum rule.
15.45 - Empathy vs overwhelm/ burnout.
19.50 - 3 aspects of communication where we can use empathy.
25.20 - Social media.
27.20 - The social media 'pile in'.
33.20 - Understanding our biases.
36.10 - Separating the person from the problem.
37.10 - Positions vs interests.
40.00 - What is the truth?
41.50 - Disentangling impact and intentions.
43.30 - Blame vs contributions.
www.commhealth.com.au/blog
People Skills - Robert Bolton
Emotional Intelligence - Daniel Goleman
Thinking Fast and Slow - Daniel Kahneman
Getting to Yes - Fisher & Ury
Difficult Conversations - Stone, Patton & Heen
https://whatyouwilllearn.com/book/thinking-fast-and-slow/
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
2.10 - Bio.
15.35 - Building rapport and trust.
21.15 - Dealing with patient rejection/ crticism.
24.00 - Active listening and apology/ explanations.
28.25 - Receiving a complaint.
31.00 - Role of ineffective communication in complaints.
33.00 - Effect of complaints on practitioners and defensive dentistry.
40.40 - How to avoid adverse outcomes and complaints.
46.00 - Burnout and practitioner mental health.
55.00 - The Mental Block Facebook group.
58.00 - Social media.
1.04.00 - Environment for new grads.
1.09.40 - Resources.
Malcolm Gladwell - Outliers / Blink.
Matthew Syed - Black Box Thinking.
Robert Sapolsky - Behave.
www.commhealth.com.au/blog
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
2.00 - Bio.
3.25 - Benefits of teaching.
7.00 - Key considerations for specialists building rapport.
13.10 - Behaviour change and motivation.
16.35 - Educating patients - focus on susceptibility.
22.40 - Addressing lifestyle issues.
28.45 - Laser assisted treatment - positive outcomes and motivating tool.
40.30 - New periodontal classification.
42.30 - When treatment doesn't work.
46.25 - Teamwork and managing a team.
51.40 - Communicating with referrers.
54.25 - The journey to specialisation.
58.05 - Recommended resources.
www.commhealth.com.au/blog
https://www.allianceperiodontics.com.au/
https://www.perio.org/sites/default/files/files/Staging%20and%20Grading%20Periodontitis.pdf
https://www.perio.org/sites/default/files/files/Classification%20at%20a%20glance.pdf
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
0.36 - Bio.
2.10 -Our experiences as new graduates.
12.48 - Public perception of dentists.
14.32 - Empathy vs. self preservation.
19.50 - Discussion about the possible benefits of mature entry to dental school.
25.15 - Burnout.
34.50 - Benefits of fluoride.
37.10 - Interests outside of dentistry - benefits for wellbeing and dentistry.
39.10 - treatment of anxious patients - acknowledgement.
47.10 - Equalising the power imbalances in the dental surgery and humility.
53.50 - Failing to fail?
56.10 - Tips for developing communication skills.
1.03.20 - Resources.
Resources;
www.commhealth.com.au/blog
Against empathy - Paul Bloom.
Humility is the new smart - Hess and Ludwig.
People skills - Robert Bolton.
Quiet - Susan Cain.
Laurie Helgo - Introvert power.
Give and take - Adam Grant.
The overstory - Richard Powers.
Derry Girls - Netflix.
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
1.20 - "This is going to take much more time - I don't have the time."
6.00 - How spending extra time at beginning benefits the interaction.
9.00 - Anxiety management strategies.
14.35 - Ways to give power back to the disempowered patient.
17.45 - Screening questions.
19.45 - Managing attendance - last minute cancellations and FTAs.
23.45 - TLC phone calls.
25.10 - Dangers of vicarious trauma - dentist/ team self-care.
34.55 - How to respond if a patient discloses a history of abuse.
41.40 - Call to action.
50.10 - Benefits of this approach for the dental team.
www.commhealth.com.au/blog
http://zaksdental.com.au/the-team/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/
https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/
https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216
If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
3.00 Trauma informed dental care - what is it?
10.00 - Prevalence and how survivors present in the dental environment.
12.20 - Power imbalances.
14.40 - Potential triggers for survivors.
17.40 - Mindset where survivors blame themselves and impact of this.
20.40 - Positive impact that dental team can have.
25.10 - Brain changes in patients who suffer trauma.
33.30 - Mindset of the dental team - rebuilding trust.
34.30 - Empathy (and how to do this safely for the dental team).
37.50 - Setting healthy boundaries.
40.05 - Having compassion for patients (and ourselves).
41.50 - Honouring the patient's autonomy.
42.55 - Avoiding judgement.
45.20 - Validating patient concerns and accepting difference.
47.00 - Keeping our word and humility.
48.40 - Empowerment model.
50.50 - Equal status collaborative partnership.
52.40 - Impact of offering choice wherever we can.
www.commhealth.com.au/blog
http://zaksdental.com.au/the-team/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/
https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/
https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216
If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
1.59 - Bio.
5.20 - Building rapport as a specialist.
9.58 - Taking a medical history.
13.15 - Smoking and alcohol discussions including dealing with resistance.
21.10 - Being 'present' for each patient.
25.20 - Supplements and alternative therapies.
31.20 - Use of humour.
32.40 - Breaking bad news - SPIKES protocol.
43.40 - Motivational interviewing.
47.03 - Leasdership - Navy and Cert ADL.
52.50 - MRACDS and mentoring.
57.30 - Learning communication skills.
61.20 - Social media - "a double-edged sword".
64.35 - Resources.
www.commhealth.com.au/blog
http://theoncologist.alphamedpress.org/content/5/4/302.full
https://www.quit.org.au/resources/oral-health/training-and-resources-oral-health-professionals/
https://learninghub.quit.org.au/learning-hub/?login=1
https://www.advanceddentalleadership.org/#existing-content-menu
https://abridge.com/
If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.
2.06 - Bio.
5.05 - Emotional intelligence.
12.22 - Mentoring, teamwork and emotional awareness.
24.00 - Working with dentists who experience complaints.
33.00 - Leadership and team meetings.
39.20 - Burnout.
44.40 - Doing things outside of clinical practice.
51.10 - Diverse options for CPD and learning.
www.commhealth.com.au/blog
If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a second to rate the podcast in your streaming service of choice as this builds the profile and makes it easier to find for others that may benefit.
0.38 - Bio.
4.00 - How to build rapport and trust with patients.
15.48 - Changing environment of dentistry - corporates and healthfunds.
21.43 - Influence of technology.
25.30 - Managing difficult behaviours.
32.25 - Communicating with underperforming staff.
35.20 - Leadership and mentoring.
38.49 - Intergenerational communication differences.
41.39 - Importance of having interests outside the dental surgery.
44.39 - Tips and resources.
www.commhealth.com.au/blog
If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a second to rate the podcast in your streaming service of choice as this builds the profile and makes it easier to find for others that may benefit.
1.32 - career overview including coaching and Momentum Management.
7.09 - setting the team up for success.
13.34 - systems to help practices run efficiently.
17.30 - "what do dentists contact you about?"
21.56 - active listening.
27.20 - pressures on our profession.
31.45 - 'myths' about consulting/ practice management companies.
35.29 - importance of awareness of mental health issues in dentistry.
43.25 - learning new communication skills.
48.35 - recommended learning resources.
www.commhealth.com.au
www.momentummanagement.com.au
https://www.facebook.com/groups/174664313348067/
If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a split second to rate the podcast in your streaming service of choice.
1.28 - overview of Harry's career.
9.28 - "how I got interested in sleep".
12.45 - communication skills - importance of effective listening.
15.17 - discussing treatment costs with patients.
17.39 - building rapport with patients.
19.44 - initial staff interaction with patients.
26.10 - establishing credibility.
27.55 - talking with patients about treatment benefits.
30.01 - what to do when patients don't accept your advice.
34.30 - attachment and putting your patient's best interests first.
45.19 - dealing with unexpected treatment outcomes.
52.02 - dealing with irate patients.
57.39 - leadership and building a culture with extraordinary staff.
1.09.14 - "what are you most proud of?"
1.12.12 - recommended learning resources.
www.commhealth.com.au
www.sleepwise.com.au
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0.00 - the letter.
1.32 - who am I?
2.06 - my journey and experience in the communication field.
4.05 - the purpose of the podcast.
6.07 - what we will cover in the podcast.
7.57 - back to the letter.
www.commhealth.com.au
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