JuvoHub - Property Management Podcast: Recent Episodes
Jonathan Saar
Are your virtual meetings feeling like a drain on productivity rather than a driver of results? In the era of hybrid, asynchronous work, leading a distributed property management team requires more than just scheduling a Zoom call. It requires a shift from being a “meeting chair” to becoming a proactive facilitator. In this episode, we dive into the operational future of property management and how you can transform your virtual touchpoints into engaging, high-retention sessions that actually drive your business forward.
Highlights:
- 00:00 – The Hybrid Leadership Challenge: Addressing the reality of virtual fatigue and disengagement in a distributed workforce.
- 01:05: Beyond the Agenda: Why sending an agenda is the bare minimum—and why true facilitation is the secret to team efficiency.
- 01:30: Pre-Meeting Preparation: How to leverage your team’s input on roadblocks and agenda items before the call starts to maximize participation.
- 02:15: The ROI of Engagement: Connecting proactive facilitation to improved employee retention and team happiness.
Is your team losing valuable hours to traditional training sessions that don’t stick? In today’s fast-paced property management environment, forcing staff to pause critical work for hours of coursework often does more harm than good.
So what’s the alternative? Have you heard of on-time or workflow-integrated learning? Let’s dive into how you can make learning an immediate, impactful part of the daily workflow.
Episode Highlights:
- 0:00 – The Problem with Traditional Training: Exploring the overhead and downtime caused by pulling staff away from critical tasks for hours-long courses.
- 0:25 – Defining Workflow Integrated Learning: Introducing the concept of “just-in-time” training and how tools like AI can assist in problem-solving in the moment.
- 1:18 – Real-World Maintenance Application: A practical example of using five-minute video tutorials to master new HVAC or lighting systems during active repairs.
- 1:45 – Driving Efficiency and Change Management: How aligning training with real-time job responsibilities leads to better retention and faster job completion.
Is artificial intelligence coming for your job? In the rapidly evolving world of property management, the conversation around AI often focuses on replacement, but what if you shifted your perspective to empowerment? Discover the “human premium”—the unique value that makes you truly indispensable in an automated world. Join us as we explore how to leverage AI tools to simplify workflows while keeping the heart and personal connection alive in every resident interaction. Are you ready to future-proof your career and master the essential skills for the future of property operations?
Show Highlights & Timestamps:
- 0:00 – The AI Fear Factor: Addressing industry-wide anxiety regarding AI replacing leasing and maintenance professionals and understanding the truth behind the hype.
- 0:55 – Defining the “Human Premium”: Why your unique, personal approach is your greatest competitive advantage in a data-driven world.
- 1:48 – The Future Skill Set: Why learning to leverage AI tools today is the modern equivalent of mastering Microsoft Office in the past.
- 3:30 – AI for Data, Humans for Heart: A blueprint for balancing automated, efficient workflows with the authentic connections that residents value most
Are you struggling with high turnover and finding valuable talent in property management? The operational future demands a shift in focus! This episode dives into why hiring for essential skills may soon trump hiring based on a current job title or description. Discover how to reinvent your recruiting process to tap into a wider talent pool and set your team up for success. What skills are you prioritizing right now?
Key Timestamps/Highlights:
- 0:00 Why relying on “job titles” is limiting your talent pool in property management
- 0:30 The essential skills (interpersonal, customer service, sales) that transcend specific property management job roles
- 1:45 How to “rewrite, rethink, reinvent” your hiring process to combat high turnover
- 2:10 Balancing the value of industry experience with the power of effective training and skill assessment
Are your property management team members struggling with training guilt or anxiety when it’s time for required courses? Welcome to the concluding episode of our series on mental health and learning & development (L&D)! Discover the crucial role that community managers, assistant managers, and regionals play in becoming a mental health shield for their teams. How can you shift from a reactive mindset to proactively fostering psychological safety? Learn simple, impactful strategies to eliminate negative training demeanors and start celebrating L&D wins as true victories.
Are your learning and development processes dragging your team down? In this third part of the Mental Health and L&D series, discover how to “Design for Sanity” by making learning truly frictionless. We explore practical ways to move past traditional, rut-inducing training models and start contributing positively to your team’s mental health. How can you transform a 20-minute read into an on-the-go audio format? It’s time to dust off those old training methods, reduce screen fatigue, and engage your learners where they are—even on their phones.
Are you tired of feeling like the “trainer police,” constantly chasing down team members to complete mandatory training? Does your Learning & Development program feel like a source of stress, rather than growth, for your employees?
If you’re ready to transform your training from a stressful obligation into a positive, eagerly awaited experience, then this episode is for you.
Join us as we reveal the L&D secret to training success:
- Discover how to shift your approach from “push” to “pull,” eliminating the high-stress environment of deadline-driven training.
- Learn the power of just-in-time, responsive learning that listens to your team’s needs and delivers instant value.
- Uncover the key to building a culture of positive opt-in, where your staff is not only used to being upskilled but actively looks forward to it.
Stop pushing training up a hill and start pulling your team toward success. Welcome back to the Juvo Hub Podcast.
Our new series on mental health and training in property management is kicking off by tackling one common feeling: the mental tax of mandatory training. We’re diving into the student’s perspective, because when you assign mandatory training, you typically get one reaction from your team: “Ugh, I have training to do.”
The central issue is awareness: When heavy daily workloads—from maintenance requests to leasing—haven’t been adjusted, compliance requirements become a genuine burden.
If employees rush, they may only absorb 10% of critical training, turning a required investment into a complete waste of time and increasing the risk of costly on-site mistakes.
Today, we explore how to stop ignoring this burden. We’ll look at the necessary communication and planning required to create an environment that actually supports—and improves—mental health through better training strategies. Follow us to see where learning leads.
Ready to move past vanity metrics and prove the TRUE value of your Learning & Development programs? This is the final episode in our series on the ROI of training, and we’re concluding with a critical shift: focusing on Return on Expectations (ROE). Discover how to become a ‘C-suite whisperer’ by quantifying your training impact and aligning it directly with stakeholder concerns like revenue and retention. Are you prepared to prove your department is an asset, not a line item for cuts? Tune in to learn the evidence chain you need to secure your training department’s future!
- (00:0) C-suite Whisperer: Why moving from ROI to Return on Expectations (ROE) is essential for L&D success.
- (02:45) Quantified Outcomes: How to correlate training initiatives with corporate expectations like lower turnover and better customer service.
- (03:40) Identifying Pain Points: The secret to knowing what metrics truly matter to company leadership and what drives revenue.
- (05:15) Retention and Revenue: The two most critical factors stakeholders want to hear about in your training analysis.
- (05:50) Chain of Evidence: Leveraging technology and metrics (LMS, AI, turnover data) to create before-and-after proof of value.
- (06:45) Avoiding the Chopping Block: How demonstrating value protects your department when the economy shifts.
Ready to radically transform your training program? We’re diving into the massive potential of AI (Artificial Intelligence) to shrink the learning curve and boost your ROI! How do we move past old-school models and give learners the personalized, just-in-time knowledge they expect? Tune in to explore the future of asynchronous training, why we must rewrite the learning playbook, and how to create internal AI guardrails for company security. It’s time to get on board and plan for the future of skill development!
Show Highlights:
- 00:00: Why traditional training models are becoming “old school” in the age of AI.
- 02:27: Shrinking the “speed of skill” to cut costs using artificial intelligence.
- 04:27: The new generation’s expectation: personalized, self-driven learning via AI agents.
- 05:51: Creating personalized learning paths with pre-coded AI agents.
- 07:05: The shift from 120-day learning plans to an immediate, “just in time” model.
- 08:11: Why an internal enterprise AI solution is crucial for company data security.
- 09:45: Rewriting the book on cookie-cutter learning plans and embracing custom agents.
**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Alison Sallitt
Show HighlightsAre you contemplating a career shift or striving to infuse your professional journey with a fresh wave of enthusiasm and effectiveness? Dive into today’s episode of the JuvoHub podcast, where we’re joined by Alison Sallitt, Director of Consulting and Communications at Mark Taylor Residential.
Discover how Alison’s unique transition from corporate communication in healthcare to property management has reshaped her career path and offers invaluable insights for anyone looking to make a similar leap. How do you harness your existing skills in a new industry? How can you approach your career with confidence and impact? Alison shares her journey and the innovative strategies that have propelled her success in the multifamily industry.
Key Highlights:
00:00 Introduction and Background
03:08 Building Organizational and Industry Awareness
07:02 The Value of Networking and Industry Events
11:20 Leadership Styles and Authenticity
16:36 Adaptability and Problem-Solving for Career Growth
23:14 Mark Taylor Consulting: Advisory Services and Centralized Leasing Solutions
Navigating a new industry can seem daunting, but it can also be incredibly rewarding with the right mindset and strategies. Alison Sallitt’s career journey is a testament to the power of skills transferability and the importance of industry awareness. Remember Alison’s advice: dive deep into industry challenges, leverage your existing skills, and never shy away from learning.
Whether you’re a newcomer to property management or looking to deepen your expertise, there’s a wealth of opportunity waiting for those willing to explore and innovate. Connect with Alison on LinkedIn to continue the conversation and learn more about the cutting-edge approaches at Mark Taylor Residential. Don’t forget to tune in for more inspiring stories and expert advice on navigating career transitions and embracing industry challenges.
Class Dismissed!
The post Mastering the Transition: How to Build Industry Awareness And Excel in Property Management appeared first on JuvoHub.
**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Ellen Thompson
Show Highlights In today’s rapidly evolving technological landscape, generative AI stands out as a transformative force with significant implications for various industries, including property management. For this episode featuring Ellen Thompson, co-founder and CEO of ResPage, we dive into the practical applications of AI in this field. Ellen’s extensive experience highlights the benefits of AI for all stakeholders, from improving resident experiences to optimizing operations for property managers. This episode will explore the key takeaways from Ellen’s discussion on how generative AI can revolutionize property management and why it’s crucial for companies to embrace this technology.
Key Takeaways:
00:00 Introduction and Importance of AI in Property Management
01:25 Benefits of AI for Property Management
05:00 Adoption and Challenges of AI in Property Management
07:43 Factors Affecting Adoption of AI in Property Management
11:07 Integration of AI into Existing Processes
13:02 AI-driven Products and Future Growth
16:17 About ResPage and Unified Platform Approach
As we navigate the complexities of modern property management, the integration of generative AI offers a promising path forward. Ellen Thompson’s insights underscore the importance of adopting AI to enhance efficiency, predict resident satisfaction, and streamline communication. While the journey towards widespread AI adoption comes with challenges, the potential rewards are substantial. By leveraging AI, property management professionals can stay ahead of the curve, providing exceptional service and driving operational success. As the industry continues to evolve, those who embrace AI will be well-positioned to lead the way into a more innovative and efficient future.
Class Dismissed!
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**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Dr. Debbie Phillips
Show HighlightsGone are the days when professionals stayed with one job for their entire career. Today’s dynamic job market demands flexibility and a proactive approach to career development. With its vast array of roles, from leasing agents to asset managers, property management offers numerous paths for those willing to explore and adapt. In part three of our special series, we dive into diverse career paths with industry expert Dr. Debbie. Learn about the importance of continuous learning, strategic networking, and how to navigate career transitions confidently. Discover invaluable resources and insights to advance your property management career. Tune in now for expert advice and practical tips!
Key Highlights:
00:00 Introduction to Career Exploration in Property Management
02:11 The Diversity of Career Paths in the Industry
05:26 Transferable Skills and Opportunities in Property Management
07:23 Exploring Internal Opportunities and Advocating for Yourself
13:01 The Power of Networking and Industry Involvement
16:47 Personal Branding and Giving Back to the Industry
19:43 Taking Control of Your Career Path and Personal Development
22:07 Conclusion and Closing Remarks
Navigating a career in property management requires a strategic approach, continuous learning, and a willingness to explore diverse opportunities. Property management professionals can successfully navigate their career paths and achieve their goals by leveraging resources, building a strong professional network, and maintaining a commitment to personal and professional growth. Whether you are just starting or considering a career change, the property management industry offers many opportunities for those willing to invest in themselves and their professional development. With the right mindset, resources, and support, professionals can thrive and make meaningful contributions to the industry.
Class Dismissed!
The post It’s a Lattice, Not a Ladder, Exploring Career Paths in Property Management – Part 3 appeared first on JuvoHub.
Episode 108**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Dr. Debbie Phillips
Show HighlightsWelcome to this installment of the JuvoHub podcast, where we continue our informative series with Dr. Debbie Phillips, an authority on career development in property management. Our previous discussion laid the groundwork for building a successful career. This episode focuses on the indispensable role of continuing education. Dr. Debbie Phillips will discuss the importance of lifelong learning and professional advancement, providing insights crucial for both emerging and established professionals in the industry.
Here are some of the valuable perspectives on educational strategies that can advance a career in property management:
The Key Highlights
00:00 Introduction
01:00 The Importance of Continuing Education
05:12 Balancing Education and Life Responsibilities
09:47 Industry Needs and Trends
15:10 Continuing Education and Legal Compliance
It is evident that the educational journey is a perpetual process, continuously presenting new opportunities and challenges at every career stage. Lifelong learning not only enriches professional competence but also adapts one’s skills to the evolving demands of the property management industry. We hope that today’s discussion with Dr. Debbie Phillips inspires you to actively pursue your educational aspirations and to strategically consider your long-term career pathways. Embrace each learning opportunity as a stepping stone towards achieving greater expertise and leadership in your field.
For those interested in deepening their understanding or refreshing their knowledge of foundational concepts discussed in part one, or for those eager to explore additional topics, please click here. Our archive offers a wealth of resources designed to support your ongoing professional development and success in the property management industry.
Class Dismissed!
The post It’s a Lattice, Not a Ladder – Continuing Education in Property Management- Part 2 appeared first on JuvoHub.
Episode 107**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Dr. Debbie Phillips
Show HighlightsWelcome to this exciting episode of the JuvoHub podcast, where we delve into the fascinating world of property management. Today, we are joined by the esteemed Dr. Debbie Phillips, a recognized authority on career development in the property management sector. In this special series, we explore the evolving landscape of property management careers, with part one focusing on starting and nurturing a successful career.
This episode promises insightful discussions on the concept of a ‘career lattice’ and practical tips to navigate the complex yet rewarding field of property management.
The Key Highlights
00:00 Introduction
01:08 Career Lattice
06:19 Diverse Skill Set
11:38 Staying Informed and In Touch with the Industry
15:20 The Importance of Mentoring
25:11 Conclusion
We’ve covered a great deal in this enlightening discussion on beginning a career in property management with Doctor Debbie Phillips. From understanding the dynamic nature of career paths to embracing the lattice model of career progression, our conversation has provided a wealth of knowledge for newcomers and seasoned professionals alike. Remember, the journey into property management is diverse and full of opportunities for personal and professional growth. As we wrap up this part of our series, we thank Doctor Phillips for her invaluable insights and invite you to stay tuned for more practical advice in the upcoming episodes.
Class Dismissed!
The post It’s a Lattice, Not a Ladder – Starting Your Career in Property Management – Part 1 appeared first on JuvoHub.
Episode 106**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Stephanie Oehler
Show HighlightsWelcome to another transformative episode where we dive deep into the art of leasing in today’s fiercely competitive market. Shifting gears from the foundational principles of traditional leasing 101, we explore the dynamic and results-driven world of adopting a sales training model to meet and exceed occupancy goals. This episode is a treasure trove of strategies aimed at understanding the prospect journey and the pivotal ‘why’ behind every sales action.
We underscore the power of personalization and customization in communications, whether it be through email or phone interactions. Moreover, we delve into the essence of engaging beyond the confines of a desk—encouraging face-to-face interactions, fostering a deep knowledge of the property and its surroundings, and thereby fueling motivation, creativity, and confidence in leasing professionals.
The Key Highlights:
01:49 Modern Sales Training vs Traditional Leasing 101
05:35 Understanding the Prospect Journey
09:15 Importance of Personalization and Customization
13:09 Getting Up and Talking to People
22:15 Aiding Creativity in Responses
25:31 Summary and Takeaways
As we wrap up this insightful episode, it’s clear that mastering modern leasing tactics goes far beyond the basics of Leasing 101. Embracing a sales training approach is not just a strategy but a necessity in navigating the competitive leasing landscape. The discussions emphasized the importance of deeply understanding the prospect journey, tailoring communications to each individual, and the invaluable act of physically exploring the property and community to enrich interactions. By merging the human touch with strategic automation, leasing professionals can significantly enhance their effectiveness, stand out in a crowded market, and achieve their occupancy goals.
This episode not only illuminated the path to leasing like a pro but also inspired a shift in perspective, urging professionals to adopt a more engaged, knowledgeable, and personalized approach to their craft.
Class dismissed!
The post Lease Like a Pro: Modern Tactics for Multifamily Success appeared first on JuvoHub.
Episode 105**Host(s): Jonathan Saar from Market Me Social****
**Guest:* David Lorenzen***
Show HighlightsIn the increasingly competitive job market, the subtleties of how job seekers present themselves can dramatically influence their career trajectories. Attention to detail in crafting a résumé not only reflects a candidate’s credibility and professionalism but also acts as a critical filter in the hiring process.
Many adhere to the belief that “how you do some things is how you do everything,” suggesting that a meticulously prepared résumé can significantly increase the odds of advancing to the interview stage. But beyond the résumé, LinkedIn emerges as an indispensable tool for career progression, offering a multitude of avenues for networking, visibility, and direct engagement with potential employers. This discussion delves into the pivotal roles that résumés and LinkedIn play in the job search process, underscoring the importance of detail and strategic online presence in setting candidates apart in a tightening job market.
Here are some of the topics we considered:
02:12 – The Importance of Detail in Résumés
03:53 – How Résumés Reflect Work Approach
07:26 – Elements to Emphasize in Résumés
11:40 – The Power of LinkedIn
The journey of job seeking is fraught with challenges, yet armed with a detailed and well-crafted résumé and leveraging the vast network of LinkedIn, candidates can navigate these waters with greater confidence and strategy. The essence of our discussion reveals that the meticulousness of a résumé is not just a reflection of a candidate’s attention to detail but a testament to their professionalism and the seriousness with which they approach their career. Similarly, the proactive use of LinkedIn for networking, visibility, and demonstrating one’s achievements and skills illustrates a dynamic approach to career advancement.
In a job market that is becoming increasingly competitive, these tools are not just beneficial but essential for those looking to stand out. Through understanding and applying these insights, job seekers can significantly enhance their chances of making meaningful career moves, securing interviews, and ultimately, achieving their professional goals.
Class dismissed!
The post Résumé Reflections: From Detail to LinkedIn Brilliance appeared first on JuvoHub.
Episode 104**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
**Guest: Zy Bennet
Show HighlightsIn the dynamic realm of property management, few things are as inspiring as witnessing a young entrepreneur revolutionize the industry. Today’s podcast focuses on an interview with a remarkable young entrepreneur, Zy Bennet, who is taking the property management world by storm. We discuss innovative strategies that have propelled this individual to accomplish amazing things in a very short period of time. This podcast episode provides a unique window into how youthful vigor and entrepreneurial spirit can reshape the landscape of property management.
Here are some of the questions we considered:
01:26 – How were you introduced to real estate?
03:00 – How did you network to get to know other real estate professionals, and how did that benefit you?
05:02 – How did this experience help you with your career path and where you wanted to go?
07:54 – What advice would you give to students in school?
12:44 – What’s next?
As we wrap up our exploration of the property management industry through the eyes of a young entrepreneur, it becomes evident that their journey is not just an inspiring story, but a blueprint for success in a competitive field. Our interviewee’s path, marked by determination, education, networking, and strategic insight, highlights how “jumping in with both feet” can lead to remarkable achievements in property management. With the insights gleaned from this young trailblazer, we hope you feel equipped and motivated to carve your own path in the ever-evolving world of property management.
Class dismissed!
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Episode 103**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
**Guest: Tammy Decker – VP of HR Services at Higginbotham****
Show HighlightsIn the dynamic field of property management, maintaining a high standard of professional conduct and efficiency is crucial. Implementing progressive discipline training emerges as a vital strategy to ensure that teams not only adhere to organizational standards but also grow and improve continuously. Aimed at property management professionals, we will explore how this method can enhance team performance, foster a positive work environment, and ultimately contribute to the success of your property management endeavors. We cover these critical aspects of progressive discipline training:
- What is progressive discipline training, and why is it important?
- Progressive discipline training
- Steps
- Consistency
- Inclusivity
- Preparation and practice are key
In conclusion, implementing progressive discipline training in the property management sector is more than just a disciplinary tactic; it’s a transformative strategy for cultivating a competent, motivated, and accountable workforce. As we have seen, this approach not only rectifies issues but also strengthens the overall capabilities and morale of your team. By embracing progressive discipline, property management professionals can ensure a harmonious balance between upholding standards and encouraging personal and professional growth. Remember, the goal is not just to manage properties efficiently but to also build a resilient, adaptive, and high-performing team that can navigate the complexities of the property management industry with ease and expertise.
Class dismissed!
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Episode 102**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
**Guest: Rick Ellis from Ellis Consulting****
Show HighlightsIn an era of rising inflation, property management professionals face the daunting task of balancing the need to raise rents with the imperative of retaining valuable residents. The economic landscape continually evolves, and adapting to these changes is crucial for maintaining a thriving rental property portfolio. Fortunately, we are joined by Rick Ellis of Ellis Consulting, who shares strategies and best practices that can help property managers navigate this delicate balance successfully. In this episode, we will explore actionable tips and insights that can empower property management professionals to increase rental income while ensuring resident satisfaction and retention.
We tackle these key topics:
01:12 – Inflation – Time to raise rents?
03:20 – Do rent increases actually create more turnover?
08:01 – What actually feeds resident retention?
15:54 – A renewal process that creates retention
As property management professionals, your ability to navigate the complexities of inflation and rent increases while retaining your residents is a testament to your commitment to providing exceptional living experiences. By implementing the best practices and tips discussed in this episode, you can create a win-win situation for both your property’s financial health and the satisfaction of your residents. Remember, effective communication, strategic planning, and a proactive approach are your allies in this endeavor. With dedication and the right strategies in place, you can confidently steer your properties through the challenges of inflation and secure a prosperous future for your properties.
Class dismissed
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Episode 101**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
**Guest: Tammy Decker – VP of HR Services at Higginbotham****
Show HighlightsIn the dynamic and evolving landscape of property management, the role of hiring professionals and HR departments is pivotal. As stewards of talent acquisition, these professionals hold the key to building diverse, inclusive, and compliant teams. In today’s podcast, we delve into the critical realm of hiring practices and their intersection with protected classes. Navigating this complex terrain is essential not only for legal compliance but also for fostering environments that embrace diversity, equity, and inclusion. We are joined again by Tammy Decker, and she helps us explore the emerging laws, best practices, and potential pitfalls of property management hiring practices.
Key points we discussed:
- Overview of employee-protected classes and their importance in property management
- Focus on the person’s ability to do the job
- Strategies for navigating salary discussions and legal implications of asking for a salary history
- Tips and best hiring practices to promote pay equity
In the world of property management, where success hinges on effective relationships and the ability to serve diverse communities, the importance of hiring practices cannot be overstated. Ensuring compliance with laws protecting individuals from discrimination while promoting diversity and inclusion is not just a legal requirement; it’s a moral imperative. By prioritizing fair and inclusive hiring practices, property management professionals and HR departments can cultivate environments that attract talent from all walks of life, drive innovation, and enhance the industry’s reputation.
Class dismissed!
The post Hiring Best Practices – Can You Show Me Your Last W2? appeared first on JuvoHub.
Episode 100**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Janet Baildon, Vice President, Talent Development at The RADCO Companies
Show HighlightsIn the fast-paced world of property management, we often focus our energies on logistical challenges, striving for efficiency and profitability. Yet, we need to remember that each team member is an individual with their own personal story, struggles, and triumphs. As property management professionals, it’s essential that we recognize and address mental health in the workplace. Janet Baildon returns to share how adopting an empathetic approach not only fosters a supportive community but also ensures a sustainable and harmonious workplace environment.
Highlights:
Help people to show up to work as their whole selves
Approachability and empathy while getting the job done
What organizations as a whole can do to create a supportive environment
In conclusion, as stewards of communities and leaders in the property management sector, we hold a responsibility that goes beyond bricks and mortar. By embracing empathy, actively seeking to understand the mental health challenges faced by those we serve, and implementing proactive support measures, we can elevate the industry standard. Let us remember that at the heart of every property are human beings, and it is our duty to foster an environment where they can thrive both physically and mentally.
Class dismissed!
Additional Resources:
- Mentalhealthfirstaid.org
- Mental Health Action Day
- National Alliance on Mental Illness (NAMI) Helpline: 1-800-950-NAMI (6264) – Provides support, information, and referrals for individuals experiencing mental health conditions and their families.
- Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline: 1-800-662-HELP (4357) – Provides information and referrals for individuals and families facing mental and/or substance use disorders.
- Crisis Text Line: Text HOME to 741741 – Offers free, 24/7 support for individuals in crisis via text message.
- Therapy Apps: BetterHelp, Talkspace, and Ginger offer virtual therapy sessions and support for mental health concerns.
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Episode 99**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dustin Lacey – VP of Marketing & Technology at Mark-Taylor
Show HighlightsIn the ever-evolving landscape of property management, staying ahead of industry trends and best practices is paramount. One such trend that has been gaining traction is centralized leasing—an approach that streamlines leasing operations and brings a myriad of benefits to property managers and residents alike.
We are joined by Dustin Lacey, VP of Marketing & Technology at Mark-Taylor and he delves deep into the nuances of centralized leasing, offering insights and comprehensive guidance for property management professionals. Whether you’re already on board or just beginning to consider this approach, here’s everything you need to know to make the most of centralized leasing. Here are the key points we covered:
- What is centralized leasing?
- What spurred Mark-Taylor to adopt this process?
- Can all types of markets take advantage of centralized leasing?
- How did Mark-Taylor help its people to make the transition?
- On the fence? Final points to help.
As the property management field continues to advance, centralized leasing stands out as a powerful tool for improving operational efficiency, enhancing resident experiences, and driving business growth. While it may require a shift in traditional management practices, the benefits it offers in terms of scalability, consistency, and improved customer service are undeniable. So, what are your thoughts? Is centralized leasing the way of the future?
Class dismissed!
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Episode 98**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Rebecca Stephenson – HR Services Consulting Director
Show HighlightsIn today’s world, managing performance is much like tuning a symphony – every note, every instrument, needs to be in harmony. Are you ready to fine-tune your performance management skills to hit those high notes? We are joined by Rebecca Stephenson, HR Services Consulting Director at Higginbotham, and she shares her insights. From time-honored tactics to cutting-edge strategies, we’ve got a medley of tips and best practices that’ll make you the maestro of managing performance.
We cover these key areas:
- Difference between performance appraisal and performance management
- Pros and cons of performance management
- How to address negative attitudes towards performance reviews
- Current trends in performance management
Remember, like any great concert, it’s the ongoing practice, dedication—and sometimes—a little improvisation that leads to a standing ovation. With these tips and best practices in your toolkit, you’re well on your way to orchestrating better, more harmonious performance management.
Class dismissed!
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Episode 97 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Mike Brewer, COO of Radco Residential Show Highlights We are back with Mike Brewer, COO of Radco Residential, on a somewhat controversial topic. Is it possible to remove technology from the office for a more human-focused approach? Join …
Putting the Human Back in Property Management Read More »
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Episode 96 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Sherle Brown from the University of Georgia Show Highlights Do you remember how you got started in property management? For many of us, we fell into it. But this isn’t sustainable. We need talented people in our industry …
Empowering the Future: Property Management Pros as Ambassadors for Career Awareness Read More »
The post Empowering the Future: Property Management Pros as Ambassadors for Career Awareness appeared first on JuvoHub.
Episode 95 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Janet Baildon from The RADCO Companies Show Highlights Recruitment in the property management industry plays a pivotal role in shaping the success of any company. Companies are deploying innovative recruitment strategies to attract the most qualified candidates, recognizing …
Draft Day in Property Management Read More »
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Episode 94 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Tammy Decker from Higginbotham Show Highlights In the fast-paced and ever-evolving property management industry, the ability to attract, find, and retain exceptional talent has become increasingly crucial for organizations aiming to thrive in today’s competitive market. The success …
Property Management – Find and Keep Your Talent Read More »
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Episode 93 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Rick Ellis from Ellis Consulting Show Highlights In the dynamic world of real estate leasing, success often hinges on the exceptional qualities possessed by leasing professionals. These individuals play a pivotal role in bridging the gap between property …
The Leasing Advantage of FEP Read More »
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Episode 92*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Tara Samuels, Lori Agudo, Scott Spanier, and Vanessa Grayson
Show HighlightsGet ready to be inspired, empowered, and ready to join a growing network of mentors and mentees specific to the multifamily industry. We are joined by Tara Samuels, Lori Agudo, Scott Spanier, and Vanessa Grayson for this unparalleled episode as we take a deep dive into the benefits of mentorship, how you can AMP up your mentor program, and share the lasting effects for every individual in our industry. We cover these key elements during our discussion:
- What is Multifamily Mentor Matchmaking
- Tell us your thoughts: Lori Agudo
- Tell us your thoughts: Scott Spanier
- Tell us your thoughts: Vanessa Grayson
- I am incredibly busy; what kind of time commitment do you require?
- What are the benefits of a mentoring relationship
- How does mentorship help you and your organization
- Final Takeaway
As we wrap up this episode, we hope you’ve gained a fresh perspective on the remarkable benefits of mentorship. Be sure to check out A.M.P. to see how you can get connected today. Remember, success is not a solitary journey but a collaborative effort, and mentor groups provide the supportive network and resources to help all of us reach our full potential. Thank you for joining us, and until next time, class dismissed!
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Episode 91*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Mike Brewer from The Radco Companies
Show HighlightsEvery day we are faced with challenges, opportunities, and most of all, choices. The concept of the ‘why’ behind the ‘what’ might not be a new one to you, but have you taken a moment to honestly break it down on a professional level? What about personally? Mike Brewer from The Radco Companies shares why knowing your “why” is an integral part of creating a successful “what.”
As a property management professional, you have a wide range of responsibilities. It can be easy to get caught up in the day-to-day tasks and forget the bigger picture. However, understanding your ‘why’ behind the ‘what’ is crucial to your success. In this educational podcast, we will explore the importance of having a clear purpose and motivation for your work. So, whether you’re a seasoned professional or just starting out, join us as we dive into the world of ‘why’ behind the ‘what’ in property management. We focus on these four elements:
- What is the ‘why’ behind the ‘what’?
- Generational impact and challenges
- What is the ‘why’ behind the ‘what’? – As an individual
- What is the ‘why’ behind the ‘what’? – As a leader
In conclusion, understanding the ‘why’ behind the ‘what’ is crucial for all property management professionals to achieve success. By taking the time to reflect on your ‘why,’ you can align your actions with your values, improve your decision-making skills, and create a fulfilling career in our industry. We hope that this podcast has helped you gain insights into the importance of finding your ‘why’ and applying it to your daily work.
Class dismissed!
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Episode 90*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Jamaal Busch and l’Viaughn Russell
Show HighlightsIn our latest episode, we explore the exciting world of property management through the experiences of two college students, Jamaal Busch,and l’Viaughn Russell, who are pursuing their career aspirations in this field. Their energy is contagious as they share their experiences, their advice, and of course, what they hope for as they continue their education and begin building the foundations for their futures.
Here are the topics we explored:
- How were you introduced to property management?
- You were invited to an IREM event. What was that experience like?
- How did this experience help open your eyes to opportunities?
- What advice would you give to students in school?
- Sophomore year right now. – What’s next? What’s on the horizon?
Thank you for joining us on this journey through the world of property management. We hope that this podcast has provided valuable insights into the industry and inspired listeners to pursue their own career aspirations. Our guests have shared their stories and insights, and we are grateful for their time and generosity. Remember, whether you are just starting out in your career or looking to advance your skills, the world of property management offers endless opportunities for growth and success. So, keep learning, stay curious, and never stop exploring!
Class Dismissed!
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Episode 89*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Janet Baildon Vice President, Talent Development at The RADCO Companies
Janet’s goal as an HR professional is to bridge the gap between the company and its team members. This requires a deep understanding of a company’s objectives while helping to maximize team members’ talents in order to help achieve them. Janet gets the opportunity to directly impact the company’s greatest assets- the people. This is more than a job; it is her passion.
Show HighlightsEmployee engagement is a crucial aspect of any organization’s success. It refers to the level of commitment and enthusiasm employees have towards their work and the company they work for. It’s important for employers to prioritize employee engagement because it leads to higher productivity, improved job satisfaction, and increased employee retention rates.
A lack of engagement can result in low morale, reduced productivity, and higher turnover rates. Thus, making employee engagement a priority can significantly impact an organization’s overall success and growth. We welcome Janet Baildon from The Radco Companies, and she helps us delve into why employee engagement needs to be more than just a buzzword it needs to be a company culture.
We focused on these three key aspects of employee engagement:
Breaking through the stereotype that we are here to work, not socialize
Managing next-level employee stress
Swift Bunny’s 2023 Report – Give your team members a voice in the room
In conclusion, prioritizing employee engagement is crucial for any organization that wants to succeed in the long run. By creating a positive and engaging work environment, companies can not only improve productivity and job satisfaction but also reduce turnover rates and save on recruitment costs.
Employers should aim to foster open communication, provide opportunities for growth and development, recognize and reward good performance, and promote a healthy work-life balance to keep employees engaged and motivated. By prioritizing employee engagement, organizations can create a culture of trust, loyalty, and commitment, ultimately leading to greater success and growth for the business.
Class Dismissed!
The post Making Employee Engagement a Priority – Why? appeared first on JuvoHub.
Episode 88*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dr.Debbie and Mike Weller
Show HighlightsEmergency situations can happen at any moment, and having a well-trained team can make all the difference in managing the aftermath. This is why having effective emergency management policies in place is critical for businesses and organizations. Ensuring that your team is well-prepared and knowledgeable in handling crises can prevent further harm and even save lives. Dr. Debbie from the Quadrillion and Mike Weller from Intelligence Consulting Partners are back to discuss the importance of emergency management policies and how training your team can make a significant difference. In this episode, we focus on the following three questions:
- How does regular training benefit an organization?
- What is the difference between a message of fear vs. a message of success?
- Are we keeping up with the latest trends or staying with the status quo?
In conclusion, having robust emergency management policies and a well-trained team is crucial for any business or organization. By investing in proper training and ensuring that your team is equipped to handle emergency situations, you can not only mitigate potential harm but also instill confidence in your employees and stakeholders. Remember, emergencies can happen at any time, and having a prepared team is the best way to respond quickly and effectively. Don’t wait until it’s too late; take action now to ensure that your team is ready to face any crisis that may arise.
Class Dismissed!
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Episode 87In the concluding episode of our change management series, Dave Sayers is back to share steps on how to reinforce change for maximum effectiveness.
*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dave Sayers from Cortland
Over 20 combined years of Learning and Development experience, working with multiple departments to enhance the performance of teams and changing of culture. Adept at analyzing business problems, developing solutions, and achieving results through appropriate systems, processes, and training methods.
Show HighlightsIn the final episode of our four-part series on change management, we drill down on five main ways companies can reinforce the changes that they have put in place.
- Everything Counts in Large Amounts: Remember that small initiatives are still initiatives.
- Data and Analytics: Consistently review the data and analytics to know if the initiative is making the impact you want.
- Celebrate Embracing the Change: Consistently review the behavioral change the employees are making and celebrate them.
- Accountability Systems: Regular, open audits of progress can serve as constant reminders of change, responsibility, and accountability.
- Feedback: Regularly collect feedback from your employees to understand their perspectives.
Thank you for following along with this series. We look forward to having Dave Sayers back again for future episodes. Be sure to follow us for even more insightful property management education.
Class dismissed!
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Episode 86Many of us did not start our career path with a focus on property management. Most of us kind of fell into it. Our special guest John Carlson shares how his first impressions of Mark Taylor Residential as a tenant led him to make the change from Engineer to a multifamily CEO.
**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: John Carlson
Creating incredible places to call home is John’s passion and life work. He is dedicated to providing extraordinary communities for Mark-Taylor residents and an empowering workplace for team members.
Show HighlightsWhat would it take for you to make a major career leap? Or perhaps, what would it take for you to stay with a company for over twenty-one years? John Carlson shares how the company culture he experienced from day one drew him to make a career change and how he has strived to continue to support that culture now as the President of Mark Taylor Residential. John shares his journey with us:
- From Engineer to CEO – How did that happen?
- A Covid initiative that we still practice to break through the corporate disconnect
- How to get and retain talent – A people-first initiative
- Serving on the Arizona Multi-Family Association Development Committee to ensure housing for all
Thank you for joining us for this inspiring episode. Please share this with your community, and be sure to follow us for even more insightful property management topics.
Class Dismissed!
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Episode 85It’s that time of year when every property management company needs to be reviewing its policies and procedures and blowing the dust off, so to speak. Many focus on operational or HR policies, but what about your emergency management policies? Given how fast our world is changing, are yours up to date?
**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dr. Debbie Phillips and Mike Weller
Show HighlightsWe are back with Dr.Debbie from The Quadrillion and Mike Weller from Intelligence Consulting Partners in the next part of our series that focuses on active threat mitigation and situational awareness. In this episode, we discuss three key questions that will help every organization as they review its emergency management policies.
- Why should an active mitigation threat plan be reviewed regularly?
- What are the tangibles that a property management company should be looking for?
- What are the national best practices associated with work safety for all employees?
Thank you again for joining us as we consider this a critical and timely topic. Please be sure to follow us on your podcast of choice for even more property management education.
Class Dismissed!
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Episode 84We are back with another episode focusing on a further critical aspect of change management. In part three of our series, we are drilling down on why the way we communicate initiatives can directly impact their success.
*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dave Sayers from Cortland
Over 20 combined years of Learning and Development experience, working with multiple departments to enhance the performance of teams and changing of culture. Adept at analyzing business problems, developing solutions, and achieving results through appropriate systems, processes, and training methods.
Show HighlightsDave Sayers returns to share five steps that can help leadership communicate initiatives more effectively and also shares some pitfalls to avoid.
Top 5 Steps For Effectively Communicating Initiatives
- Change champions
- Sprints
- Timelines
- Calander the initiatives
- You are a marketing champion
Thank you for joining us. Be sure to like/follow us so you can continue to tap into our educational series specific for property management professionals.
Class Dismissed!
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Episode 83When you hear the word accountability, do you default to the emotions of accountability instead of its results? What impact can you expect from building a culture of accountability?
*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Donje Putnam, Director of Marketing and Training – Senex Law, PC
With a love for all things multifamily, Donje is a self-taught marketer with a background and specialty in property management. She follows her passion both personally and professionally. With a focus on education, she relentlessly studies what is interesting and engaging to continue growing her skillsets.
Show HighlightsQuiet quitting, the great resignation, job dissatisfaction, the list goes on. But what do these have to do with accountability? Donje Putnam is back to sharing her experience in how building a culture of accountability is what every leader must do to combat the ongoing staffing challenges we see in property management. In this episode, we will focus on three key points:
- Why should leaders care about accountability?
- What do studies show are the results of building a culture of accountability?
- How to get started on building a culture of responsibility.
Thank you for joining us. Be sure to follow us on any of your favorite platforms as we continue to share top insights and education for property management professionals.
Class dismissed!
If you enjoyed this episode, be sure to check out:
- Leadership and Company Culture – Evolve and Retain
- Serving as a Culture Ambassador – with Drew Williams
- “Be A Person”! – Networking for Your Career Path
- Building Your Confidence
- How To Build Better Work Relationships
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Episode 82In the second episode of our change management series, we focus on what it means to connect the dots when managing change. Dave Sayers returns to share his seven critical steps or dots to change management.
*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dave Sayers from Cortland
Over 20 combined years of Learning and Development experience, working with multiple departments to enhance the performance of teams and changing of culture. Adept at analyzing business problems, developing solutions, and achieving results through appropriate systems, processes, and training methods.
Show HighlightsSeven Steps To Change Management:
- Identify initiatives
- You can’t do it all
- Roadmap
- Stay on the road
- Initiative planning
- You can’t manage what you can’t measure
- Behavioral change
Thank you for joining us, and be sure to follow us for part three of the change management series.
Class Dismissed!
If you enjoyed this episode, be sure to check out:
- Employee Engagement and the RangeOn Experience
- Reconnecting with Your Connections
- How Can Emotional Intelligence Help You Manage Change?
- Education and Your Career Path – Making the Connection
- Learning and Development – Trends To Watch – Part 1
The post Change Management – Connecting the Dots appeared first on JuvoHub.
Episode 81We are back with another insightful episode focusing on emergency management. In this episode, we discuss how our own personal experiences can directly affect how we will act in a crisis situation and even how we manage our stress and share tips to avoid being a lizard brain.
*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dr.Debbie Phillips and Mike Weller
Dr. Debbie Phillips – Dr. Debbie has a multi-faceted career including developing world-class leadership development programs and talent management strategies. She serves as President of the Real Estate Career Academy, a non-profit that focuses on career awareness for those exploring careers in real estate.
Mike Weller – Mr. Mike Weller serves as the Vice President for Intelligence Consulting Partners who provides management of operations while coordinating educational components to organizations in law enforcement, private security, as well as international organizations.
Show HighlightsFrom lizards and pie to stealing keys, we spotlight how multi-tasking is not all it’s cracked up to be and can leave us in situations that could have been avoided. Check out these three key topics that we discussed.
- How does awareness of events and/or personal experience factor into crisis management?
- Can you paint a picture of what it means to prepare in advance?
- The pitfalls of multitasking
We are very thankful to Mike Weller and Dr. Debbie Phillips for being on the show again. They continue to help us develop the topic of situational awareness and safety policies that every property management professional needs to be aware of. Make sure you follow us, as we have future episodes planned to get even more granular so we can share tips and best practices to help you get started.
If you enjoyed this episode, be sure to check out:
- A Helping Hand In Property Management
- The Past, Present, and Future of Property Management Education
- JuvoHub-Videos for Property Management Professionals
- From 0 – 60 in Property Management
- What is JuvoHub?
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Episode 80What do you think of when you hear the word “leadership”? We spend most of our careers working for other people, but is there a way to build leadership skills along the way? We are joined by Donje Putnam, Director of Marketing and Training – Senex Law, PC, and she shares her insights on how every person can lead from the pack.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Guest: Donje Putnam, Director of Marketing and Training – Senex Law, PC
With a love for all things multifamily, Donje is a self-taught marketer with a background and specialty in property management. She follows her passion both personally and professionally. With a focus on education, she relentlessly studies what is interesting and engaging to continue growing her skill sets.
Show HighlightsThis episode focuses on three key aspects of building leadership skills:
- How can you develop the characteristics of a leader while you are still following?
- Tips for facing difficult situations/people.
- Continuing to grow in your leadership journey.
We are very thankful for Donje joining us for this episode and look forward to her returning for future episodes focusing on skills needed to be successful in property management. Be sure to follow us on your favorite podcast, so you don’t miss out!
Class dismissed!
If you enjoyed this episode, be sure to check out:
- Tips For a Rocking Résumé
- Professional Adaptability Skills in the Workplace
- How to Be a Communication Leader
- Tackling Tough Workplace Conversations
- Serving as a Culture Ambassador – with Drew Williams
Episode 79The word “change” in itself is scary, but as recent years have shown, change is a necessary part of the property management industry. So how do we embrace change initiatives? We are joined by Dave Sayers, the Senior Director of Talent Development at Cortland, for a special four-part series focused on change management. In part one, we focus on building cohesiveness by following six key steps.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Guest: Dave Sayers from Cortland
Over 20 combined years of Learning and Development experience, working with multiple departments to enhance the performance of teams and changing culture. Adept at analyzing business problems, developing solutions, and achieving results through appropriate systems, processes, and training methods.
Show HighlightsSix steps for building cohesiveness while managing change: Everyone Must Agree: The need for change management starts from the very top * Create a Change Leader: Identify an executive as the Change Leader – other executives must be in alignment * Outline Goals: Define the goals of change management in the organization and how the principles of change management are defined in the company’s values and financial results * Train Employees: Offer training to have educated teams and especially project owners on the foundations of change management, the vocabulary of project management, and the expectations set forward. Be sure that everyone knows their role in what they do and how they do it. * Build and Keep Trust: Increase communication to a heightened level to build trust and be transparent in change management to keep trust * No Marriages*: Avoid being so connected to an idea or initiative that you’re not willing to abandon it. Initiatives have no feelings. People do. So, if you push an initiative that doesn’t really work – people feel it.
Thank you for joining us as we break down the different aspects of change management. Be sure to follow us for future episodes.
Class Dismissed!
If you enjoyed this episode, be sure to check out :
- How Can Emotional Intelligence Help You Manage Change?
- Education and Your Career Path – Making the Connection
- Learning and Development – Trends To Watch – Part 1
- Building Your Confidence
- A Helping Hand In Property Management
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We are back again with Dr. Debbie Phillips from the Quadrillion and Mike Weller from Intelligence Consulting Partners as we continue our special series on situational awareness. In this article, we focus on the upcoming holiday season and share insights and tips to help you start preparing for a safe and happy holiday season. Host(s): …
Situational Awareness – Start Preparing for the Holiday Season Read More »
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Episode 75 We are all well aware of safety standards and protocols within the property management industry. OSHA anyone? But what about active threat mitigation? Why should companies be adding this much-needed training to their lineup? Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights Nobody really wants …
Active Threat Mitigation – Do You Have a Safety Plan in Place? Read More »
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Episode 74 Have you ever looked at an upcoming project or task list and felt completely overwhelmed? You are not alone! Join us as we discuss how having a support system and being a support system helps make work challenges more manageable as a team. Host(s): Jonathan Saar from Market Me Social and Mark Howell …
How To Make Work Challenges Manageable – As a Team Read More »
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Episode 73 We are inundated daily with many things vying for our attention, which can lead to the bad habit of half-listening. But what kind of message does this send to the people around us? What steps do we need to take to be a leader in active listening? Host(s): Jonathan Saar from Market Me …
Being a Leader in Active Listening Read More »
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Episode 72 Regardless of what position we hold in our companies, we all have a choice; the choice to be kind. Some would say, though, that kindness can be more of a hindrance than an asset in the workplace. Let’s break down the two different perspectives, and you be the judge. Host(s): Jonathan Saar from …
Leading With Kindness Read More »
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Episode 71 Building confidence can be a challenge but it is a necessary component in your career in property management. This article will share three critical elements needed to help you build and maintain your confidence. Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights Confidence in yourself …
Building Your Confidence Read More »
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Episode 70 Time management may seem like a lost cause, especially in property management, with many stating that there is never enough time to accomplish tasks. But is this always the case? Or could our mindset of too many to-do’s be sabotaging us? Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl …
Too Many To-Dos Read More »
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Episode 69 Tackling tough workplace conversations is probably the last thing any of us want to do on any given day. But they need to happen. We share some insights and tips to help you get the conversation started and make sure that it has the positive impact you are looking for. Host(s): Jonathan Saar …
Tackling Tough Workplace Conversations Read More »
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Episode 68 What do you think about when you hear the term ‘sustainable property’? Is it just a pipe dream or too expensive? Barry Manuel from MEB Management Services joins us to share how they drive sustainability in significant ways, starting with small changes. Host(s): Jonathan Saar from Market Me Social and Mark Howell from …
Going Green in Property Management – With Barry Manuel Read More »
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Episode 67 Whether it’s a new job or a change in management, people are always concerned about setting boundaries at work. But boundaries, when not deployed or managed in a balanced way, can do more harm than good. Jonathan and Mark are back to discuss some best practices to help us all set healthy boundaries …
How To Set Healthy Boundaries at Work Read More »
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Episode 66 Feeling disconnected? As the restrictions that Covid so lovingly enforced begin dissipating, some of us might be eager to get back out there. To enjoy that office atmosphere and happy hour. But what about those of us that are a little reticent? What can we do to build better work relationships? Host(s): Jonathan …
How To Build Better Work Relationships Read More »
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Episode 65 Customer or resident loyalty is something every property should be concerned about. What are some critical factors to building a long-lasting relationship with your residents? How can you foster an environment that breeds loyalty? Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights Customer service has …
How Do You Gain Customer Loyalty? Read More »
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Episode 64 Property management education is changing. More and more schools are offering dedicated programs specific to the property management industry. We sat down with two recent University of Georgia graduates to pick their brains on their education experience and how it helped them choose their career paths. Host(s): Jonathan Saar from Market Me Social …
Education and Your Career Path – Making the Connection Read More »
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Episode 63 We talk a lot about authenticity in social media, but what about authenticity in general. Are we transparent about who we are? What are the optics we show? Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights When you Google the word authentic, you come across …
Authenticity – Transparent Optics Read More »
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Episode 62 Are you actively looking for a change in your career path? Before you really get the wheels in motion, you need to review your résumé. The business landscape is changing, and you want your calling card to be at the top of the pile. Join Mark and Jonathan as they share their go-to …
Tips For a Rocking Résumé Read More »
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Episode 61 Could workplace stress be affecting your memory? Have you found yourself asking someone: “What’s your name?” What are some tips that can help you manage this stress and improve your retention? Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights We have all done it. Walked …
Workplace Stress – What’s Your Name? Read More »
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Episode 60 Japan, Spain, Ireland, the list goes on as more countries embrace a four-day workweek. But is it sustainable? What are some of the challenges? Join us as we break down whether a four-day workweek is possible here or merely a dream for the property management industry. Host(s): Jonathan Saar from Market Me Social …
Is a Four-Day Workweek Possible? Read More »
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Episode 59 Pre-Covid, we attended many events and tradeshows that afforded us the ability to grow our network. But have we lost touch with many of our connections over the years? How can we reconnect with our connections? Host(s): Jonathan Saar from Market Me Social Show Highlights Let me share an experience with you. It’s …
Reconnecting with Your Connections Read More »
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Episode 58 Let’s talk about trends. More specifically, TikTok trends. They can be a fun and entertaining way to showcase you and your company. But what about TikTok trend troubles? What are some of the pitfalls we all should be aware of as businesses? How can you create content that will engage your audience? I …
TikTok Trend Troubles Read More »
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Episode 57 We have all heard it in the news and seen it online. The Great Resignation is still very much a hot-button topic. Today I want to take a look at it from another angle. From the standpoint of the person choosing to take the leap and resign. Do you understand the great responsibility …
With the Great Resignation Comes Great Responsibility Read More »
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Episode 56 When it comes to personal branding, we have all faced the challenge of the hater or, as I like to call them, vultures. Is ignoring these vultures a best practice? What would you do? Host(s): Jonathan Saar from Market Me Social Show Highlights The other day I was out doing some yard work …
Ignoring the Vultures Read More »
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Episode 55 It happens to all of us at one time or another. Just like writers experience the dreaded block, trainers and educators fall into a training rut. Join us as we share tips and personal experiences that have helped us get out and stay out of the rut. Host(s): Jonathan Saar from Market Me …
Tips to Get Out of a Training Rut Read More »
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Episode 54 Last week, we discussed how effective communication is everyone’s personal responsibility in the workplace. That being said, it’s even more important for those taking the lead. It raises the question, how can you be a communication leader? Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights …
How to Be a Communication Leader Read More »
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Episode 53 What are three common barriers to effective communication in the workplace? Is it all leadership’s fault, or should everyone share the responsibility? Join us as we discuss steps that everyone should take for better communication. Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights “I hate …
Steps for Better Communication Read More »
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Episode 52 Public speaking doesn’t come naturally to everyone. For some, it can be downright terrifying. Jonathan and Mark, two veteran speakers and industry trainers, are back to share tips with you to help with your next property management presentation. Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show …
Tips To Help Your Next Property Management Presentation Read More »
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Episode 51 Like it or not, mystery shops are part of the property management industry. Mark and Jonathan are back to chat about Mark’s recent harrowing experience and, of course, share tips to help you avoid mystery shops of horrors.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Show Highlights What is the worst thing you can say ever happened to you during a shop; whether you were the one doing it or the one being assessed? Well, part of Mark’s services as a trainer is to complete mystery shops. It’s been a while due to Covid, and he was absolutely floored by the response he received.
Key Questions/Topics Covered Mark’s shops of horrors We know that shops are not going to be perfect. That’s the whole point. But what do you do if you can’t even get past the front gate? Well, that is precisely how Mark’s first shop went. He pulled up to the gate and asked to be let in to look around, which resulted in him being asked, ”Look for what?” How would you have answered? Mark couldn’t believe it and, in his shock, spelled it out to the person on the other end of the speaker that he had driven a long distance to look at apartments, which he was promptly told that they had nothing available and then silence. He never got past the front gate.
At his second shop, he at least made it through the front door but was met again with a dismal response. It was the same thing as last time. We have nothing available, followed by silence. Mark tried to give them every chance to talk to him about their property, the amenities, anything! The overwhelming attitude of: “All the units are full. I don’t really need to do anything” left Mark speechless.
What should leasing professionals do even if they have nothing available? The whole objective in the sales office is to impress and sell. You can still sell your property even if you currently do not have any units available. Share with people why you have no units available. It’s because your community is so great! “It has all these amenities. Let me show you a virtual tour of our beautiful units!” Just because you are full now doesn’t mean that it will stay that way. By doing this and making a connection, you now have a sales lead that you can follow up on if a unit becomes available.
Another good reason to always be engaged in your sales even when you don’t have anything available, is so you don't become rusty or inconsistent in your approach. Look at every interaction as a chance to work on your personal development skills. Also, having a consistent sales approach will help you if the shopper is actually a fair housing tester. You can quickly find yourself in the middle of a fair housing complaint just by doing or saying one thing to one prospect and not another, so work hard every day and keep your skills sharp.
Overcoming the negative perspective about shops It’s easy to get a little twisted up when we see the results of a shop. Perhaps you are the owner, and you are not happy with your employee's performance, or maybe you are the employee and having a tough time with constructive criticism.
Either way, you can take a shop's results and view it as a basis for training and improvement. If you are a staff member, consider this an important stepping stone in your career that will help you overcome any challenges you may be experiencing.
Shops allow trainers to see the pain points and where they can help. Leadership can take these results and create a positive and nurturing environment that encourages learning and development.
Shops have come a long way in recent years. Most are no longer focused on checking specific boxes but instead take an overall approach. Shops are now including sections for the tester to remark on their overall friendliness, sales ability, and so on. These insights are crucial to help businesses and their employees increase their sales skills.
Shops will continue to be a crucial part of how we do business. So take the points here use them as a reference for your team to get the conversation going. Help everyone see the benefits of mystery shops, and please let us know what your thoughts or experiences have been when it comes to mystery shops of horrors.
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If you enjoyed this episode, be sure to check out :
- The Human Interaction. Where Has it Gone?
- The Past, Present, and Future of Property Management Education
- What is JuvoHub?
- The Customer Experience – Creating a Sustainable Brand Program
- Resilience in Property Management – Finish the Race
The post How To Avoid Mystery Shops of Horrors appeared first on JuvoHub.
Episode 50 We are taught to be friendly and inviting when talking with residents, but is there a line? Mark and Jonathan take us through the top ten expressions you should never say to a resident. Some will definitely make you chuckle, but they all show the importance of being careful to keep our feet out of our mouths.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Show Highlights We reached out to community members to help us create this list. Some are no-brainers, while others could use a little more tact. Either way, this highlights how careful property management professionals need to be when interacting with residents.
Key Questions/Topics Covered Top 10 Things You Should Never Say to a Resident * How did you end up in a wheelchair? * How far along are you? * Our policy says… * Did you see that guy from apartment 134 get arrested last night? * Your lease says that it’s not our fault. * Are you single? * I heard from Marsha in D5 that you have a new boy toy. * It smells a little like Mary Jane in here. * What’s up with all the loud banging coming from your apartment? * Night, night, don’t let the bedbugs bite.
As we said earlier, some of these are no-brainers. Go ahead and ask a resident if they are single and watch the sexual harassment claim ensue. And why would you ever risk a possibly very uncomfortable conversation by asking a woman when her baby is due? Others though, require a little more thought and a whole lot of finesse.
For instance, when discussing your policy with a resident who is probably already not in the greatest of moods, remember to tone down the corporate speech and follow up with a human explanation. This should also be the case when discussing a conflict over a lease. Remember, there isn’t a person alive that actually reads the fine print. Being careful with how we word things can go a long way to avoiding complaints.
Another point to keep in mind is that while we, of course, want to be friendly to residents, they are not our friends; they are our customers. We need to be careful about the type of conversations we have with them and avoid gossip, especially about other residents.
Teaching Takeaway Points We are sure you have heard many other foot-in-mouth comments. Use this to get a conversation started with your team. Ask them what they would add to our list or make your own top ten for your community. Whatever you choose, just get out there and start listening and working with your team to avoid these conversation failures.
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If you enjoyed this episode, be sure to check out :
- Resident Retention- Making a Difference!
- Professional Adaptability Skills in the Workplace
- The Human Interaction. Where Has it Gone?
- Making Your Specials…Special!
- COVID-19 Resources For HR
The post Top 10 Expressions You Should Never Say to a Resident appeared first on JuvoHub.
Episode 49 Velda Simpson joins us to talk about the many different aspects that a property management career affords people. There are many avenues to choose from, and Velda shares how she helps new ones in the industry find the perfect path for them.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Our Special Guest: Velda Simpson from RealPro Realty Group
Velda is passionate about helping property owners identify solutions to improve their operations resulting in both increased cash flow and excellent customer service and value. Within the industry and at her firm, RealPro Realty, she is known as a problem solver with proven results whether it is property management or addressing customer concerns. Velda is a people person and has a very solid track record of providing excellent customer service to clients.
Show Highlights With over 25 years of industry experience, Velda knows how to help people find the right path in their property management careers. It all starts with asking the right questions, having an open mind, and understanding that there is so much more to a property management career than meets the eye.
Key Questions/Topics Covered Focused leadership that acts as a guide Having a great mentor shaped my career. They believed in me and encouraged me when I didn’t believe in myself. I try to do the same for my students. I like to encourage and empower my students to make this career choice and be their coach throughout the process.
Common questions you get from new students I find that new students really do not understand the scope of the property management industry. The common misconception of: “Oh, we show units and collect the rent and that’s it”, is generally what I find. I try to open their minds to understand that not only are there so many different paths to choose from, there are also other types of properties that add to the depths of our industry. Anything with four walls and a roof can be managed.
Career crossover You would think that my classroom is full of millennials, but it really isn’t. I have people of all ages. I have life-learners, retirees, and people who are looking for a career change. Many other careers have similar foundations, making it an easy transition. Regardless of how old or young, I am there to help them find a path that suits them best.
Fortitude to make a decision Encouragement is huge! I want to inspire my students and let them know that they can do almost anything they can imagine. I love to ask them questions to find out what they like— what they love. This will help me understand which career direction suits them best, and then I can genuinely help them follow their dreams and get to the next level.
Helping people on their path is close to my heart. This industry has given me so much, and I am privileged to be able to give back.
What one actionable tip could you share that has served you well as an educator?
“I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear.”
Nelson Mandela
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If you enjoyed this episode, be sure to check out :
- COVID-19 Resources For HR
- Water Cooler Talk That is Just Plain Cold
- Emotional Coaching – Challenging Professional Perceptions
- From 0 – 60 in Property Management
- 3 Key Components For Employee Wellness
The post Carving Your Path in Property Management appeared first on JuvoHub.
Episode 48 Did you hear about it? Well, personally, I think…. How old is she? These questions can lead to water cooler talk that is just plain cold! Today’s lesson is all on what you should and should not be talking about while at work.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Show Highlights Water cooler talk is nothing new. We are all social creatures. But does that mean we should speak our minds without any boundaries? Jonathan and Mark return to break down three main topics that need careful consideration and share insights into how the right workplace conversations can be upbuilding and a source of positivity.
Topics Covered:
- Religion and Politics
- Gossip
- Diversity, Equity, and Inclusion
- Conversations that build up, not tear down
Key Questions/Topics Covered Religion & Politics People, in general, have some very personal and deep feelings when it comes to religion and politics. Of course, there may be some balance to talking about either of those. But when it crosses the line into strong opinions, it can go overboard quickly, and feelings can get hurt.
Understand that not everyone is going to agree with your personal choices and it’s not okay to force your views on them. So if it is not a passing neutral comment, avoid these topics altogether!
Gossip Unfortunately, many companies struggle where a negative culture is natural. Most people who engage in toxic gossip about other employees are generally very insecure. You have to ask yourself if that is how you want to be known. Check and see if your water cooler talk is building up your fellow workmates or tearing them down.
In addition, what do you do when you hear gossip? Do you sit there and silently nod or do you quickly shut it down and move the conversation to something more productive? Taking a stand and promptly extinguishing negative talk will only help employee morale and create a better working environment.
Diversity, Equity, and Inclusion Jokes and/or conversations that discuss sexual orientation, race, and culture should not be tolerated. Even talking about someone’s age can create problems. For example, let’s say you have a new property manager that is younger than you are. Having water cooler conversations about their potential lack of experience can really erode your team’s morale.
It is your responsibility to educate yourself on what is and isn’t inclusive. Understanding that we all come from different backgrounds and make different life choices is the first step. Mark’s advice is to stop looking at the cover of the book and look inside it. Take this chance to get to know your workmates and learn from their experiences.
Conversations That Build Up We have discussed three key areas that require caution or complete avoidance. So what should we be talking about? How can we create a positive environment?
Start by asking questions. Show a personal interest in your fellow employees without prying. Use discernment when asking questions in order to make them feel like they can divulge as little or as much as they want to. For example: “How was your weekend?” is a bit safer than “What did you do this weekend?”.
Another way to build a culture of positivity is to talk about yourself. Not the “I am the best thing that ever happened to the property management industry” but the “I understand where you are coming from, I had a similar experience.” By sharing helpful personal experiences, you can help humanize yourself and create a comforting open environment.
What about you? Is there something in particular that you like to talk about at work? Is there something that gets on your nerves when it’s brought up in conversation? Let us know in the comments.
What one actionable tip could you share that has served you well as an educator?
Focus on the things that will build up your team!
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If you enjoyed this episode, be sure to check out :
- Taking the Lead in Diversity, Equity & Inclusion
- Employee Engagement and the RangeOn Experience
- Don’t Be A Billboard – Know Your Audience!
- Living Inclusion in a Diverse World
The post Water Cooler Talk That Is Just Plain Cold appeared first on JuvoHub.
Episode 47 Do you know what JuvoHub means? What about what it provides? Join Jonathan and Mark as they break down the what and the why that JuvoHub is to the property management community as well as what the future holds.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Show Highlights Since its beginning back in April 2020, JuvoHub has continued to evolve from a dream into a reality. Built on the learning and development backgrounds of Jonathan and his wife Renée, JuvoHub has grown to include an amazing co-host and support team. In addition, including industry leaders and subject matter experts as guest speakers has allowed for diverse and thought-provoking content. So what does JuvoHub mean and what does the future hold?
Key Questions/Topics Covered What is JuvoHub? JuvoHub was created by Jonathan and his wife Renée, both of which have an extensive background in learning and development. They wanted to build a place that property management professionals could tap into complementary education. Many have asked what JuvoHub means? Well, Juvo is Latin for help or aid and hub is just that, the center where everything comes together. JuvoHub is the place where property management professionals can find industry-specific education or aid. JuvoHub is your helping hand in property management.
What is the future of JuvoHub? JuvoHub has gone through an evolution of changes as it has grown. JuvHub will continue to provide complimentary education to everyone within our industry but moving forward we will also be focussing on creating short insightful educational content that learning and development departments can easily incorporate into their program. There is a need for quality prepared content and it’s JuvoHub’s goal to help fill this gap. In addition, work is in progress, as well, to provide additional resources for industry speakers and trainers.
How JuvoHub helps? Some might wonder why JuvoHub’s content is available in audio, video, and written form. Everyone learns differently and JuvoHub wants to ensure that every learner has access to the information provided in the way that best suits their needs. Therefore, whether you are the person who likes to listen to ourPodcast well working out, read a quick synopsis to get the main points via the blog, or share one of our videos from YouTube with your team members, we have you covered. Each episode is roughly 30 minutes long which is perfect for a quick micro-learning session.
What can you expect to find?:
- Guest Industry Experts
- Best Practices
- Tips
Education is a continual process. As Mark has said many times without education you can’t grow and without growth, you won’t get anywhere. JuvoHub will continue to grow to meet the challenges our industry faces and to provide a helping hand to overcome them.
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If you enjoyed this episode, be sure to check out :
- The Past, Present, and Future of Property Management Education
- Overcoming Challenges in a Virtual Training World
- The Customer Experience – Creating a Sustainable Brand Program
- Learning and Development – Trends To Watch – Part 1
- Employee Engagement and the RangeOn Experience
The post What is JuvoHub? appeared first on JuvoHub.
Episode 46 Are you finding it challenging to keep your people engaged in learning? Are you the learner and are feeling burnt out or turned off? Join Mark and Jonathan as they break down the pain points and share proven strategies to improve student engagement.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Show Highlights Jonathan and Mark are both veteran industry speakers and educators. They understand the ups and downs learning development departments encounter as well as the hurdles learners themselves have to overcome. Today, we will look at the different perspectives of learning engagement and how to overcome some of the more frequent challenges faced.
Key Questions/Topics Covered Understanding the student perspective The first thing needed to increase student engagement is to truly understand the students. Training has changed significantly over the last few, years especially with Covid. Staff is experiencing a level of burnout like never before. They are dealing with residents full of attitude and frustration due to Covid, which leads them to dread their jobs.
On-site staff is still in survivor mode; their minds are bogged down, not allowing them to train effectively. The last thing on their minds is training for better customer service when they already feel they are tapped out in what they can do. So how can we help staff find the space to become engaged learners?
Learning and Development Department – Tips to increase student engagement Do you know what your people want to know? Does your team have an open platform they can share their thoughts, feelings, and frustrations? People who don’t feel acknowledged and valued will have a hard time engaging in their training.
Surveying employees can serve as an excellent resource to fine-tune your training. Do this frequently as people change as their circumstances do. Take this feedback and ask yourself, what, as a company, can you do to reengage your staff in learning. Become leaders in building an environment and company culture that embraces and, dare we say, enjoys training.
It is unrealistic to expect every student to be invested in their growth. There will be ones that are nothing more than seat warmers. Focus on the ones that want to learn and grow.
Engagement – Everyone’s responsibility We have discussed what companies and their learning and development teams should be considering and doing. What about the students? The old saying fits well here. You can lead a horse to water, but you can’t make them drink. Students bear the responsibility of being open to learning. Even if it isn’t their favorite topic or it’s one more thing in their already busy schedule.
Not making time for your education is tantamount to career suicide. If you aren’t learning, you aren’t growing. Take a moment and create a list of rules for yourself while engaged in training. Shut off your phone if possible and focus your mind on what is being presented.
Even if you cannot find anything of value in what’s being said, you can take this time to work on your personal skills of showing respect to the speaker and staying engaged regardless of what’s being discussed.
Final Takeaway Training is part of property management, and everyone involved needs to be committed to the process. Whether you are the education developer, the trainer, or the student, work together to create a culture of learning engagement.
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If you enjoyed this episode, be sure to check out :
- Leadership and Company Culture – Evolve and Retain
- Employee Engagement and the RangeOn Experience
- “Be A Person”! – Networking for Your Career Path
- The Mission to Tease Out Human Potential in the Multifamily Space
- Education – Where Is It Going in the New Age?
The post How to Improve Student Engagement appeared first on JuvoHub.
Episode 45 What is a culture ambassador? Why does it need to be more than just a buzz phrase? Drew Williams shares the secrets to propelling not only your career but being a positive force for the people you work with.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
*Our Special Guest: Drew Williams from Common*
A seasoned Multifamily Professional, Drew is a trainer, speaker, freethinker, leader, and a full-on sponge for all things multifamily. Drew fell into what he knew would become a lifelong career with property management starting as a leasing consultant & working his way up the ranks. When Drew was hand-selected to become a Certified Trainer with one of the nation’s largest multifamily housing providers, he found his “WHY” by working side by side with future property management all-stars. Drew shares the greatest achievement in his career thus far has been being able to take a hands-on approach and front-row seat to the execution of his fellow industry peers and colleagues blossoming into the stellar business professionals they are today. Drew is impassioned by being an involved member of an industry of people, an industry about people and feels just as passionately in that regard today as he did day one on the job.
Show Highlights Like most people in the industry, Drew started almost 12 years ago as a leasing agent. He has grown to work in management, business development, and training throughout his career. But it wasn’t until he attained his NAA and IREM credentials that his career hit a turning point. Then Covid hit. While in quarantine, Drew started thinking about his career and his “why.” Why did he do what he did? His “why” was people, which led him back to training. He realized and was thankful for all the people that had helped him throughout his career, and he wanted to give back—leading him to become a culture ambassador.
Key Questions/Topics Covered What is a culture ambassador? A culture ambassador needs to be more than a buzz phrase. It is based on your values and on creating a safe place for your team members. A place of collaboration and fun where everyone has a seat at the table. You need to show empathy as a leader and foster genuine rapport and connections. A culture ambassador has an attitude of gratitude and leads by example to create a positive work environment.
Culture ambassador and education—lead by example. It boils down to this; knowledge is power! At first, I was focused on having the letters behind my name, but then I realized that I was investing in myself by pursuing education. This gave me validation and a sense of purpose and pride. You need to put your time, effort, and finances into education to stay at the forefront of your industry. And even though I have my designations, my days of learning are far from over. What I do is educate, so I lead by example and encourage everyone I work with to do the same.
A favorite book of mine that is a must-read is called Radical Candor – Be A Kick-Ass Boss Without Losing Your Humanity. This is a fantastic, life-changing book that I recommend everyone read if they are truly ready to be a culture ambassador and lead with inspiration and purpose.
Advice for those working towards or are in a leadership role—final takeaway The very essence of great leadership is influence, not authority. Be a leader, not a boss. Be kind, practice active listening skills. Get to know your colleagues and your team. Live authentically and serve with humility. Exercise some grace. Give when you don’t have to. Don’t ask anybody to do anything you wouldn’t do or that they haven’t already seen you do. The world will only be changed by your example, not your opinion. Always err on the side of integrity, character, and respect. Don’t be the loudest person in the room. Let the work speak for itself. Care personally but also challenge directly.
What one actionable tip could you share that has served you well as an educator?
No one has ever drowned in sweat – Get to work!
Drew Williams
Subscribe To Our YouTube Channel If you enjoyed this episode, be sure to check out :
- Leadership and Company Culture – Evolve and Retain
- Employee Engagement and the RangeOn Experience
- “Be A Person”! – Networking for Your Career Path
- The Mission to Tease Out Human Potential in the Multifamily Space
- Education – Where Is It Going in the New Age?
The post Serving as a Culture Ambassador – with Drew Williams appeared first on JuvoHub.
Episode 44 When you think about your career in property management, do you think about sustainability? What about passion? Virginia Love, an industry rock star, joins us to share her secrets to longevity in property management and loving what you do.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Our Special Guest: Virginia Love from Entrata
Virginia Love is the Industry Principal at Entrata. She is responsible for the national-level marketing, branding, and promotion programs as well as technology and operations systems to maximize the communities’ performance. Has presented countless leasing, marketing, and operational speaking engagements and training sessions at the local, state, and national level.
Show Highlights Leasing consultant, manager, education, and marketing: these are just a few of the paths that Virginia has traveled in her property management career. Her open-minded approach has proven to be an invaluable component to her career longevity and success.
Key Questions/Topics Covered Who is Virginia Love? I had no intention of getting into property management. Back when I was finishing up school, I didn’t even know it was a thing. I actually got started in retail, and I was good! I loved the sales challenges and worked to make sure I won.
During this time, I was looking for an apartment of my own and had what I thought was the weirdest experience. Here I am driving around in a golf cart with the leasing manager, eating a cookie while looking at units. I couldn’t help but think how strange it was, but it piqued my interest.
One day a good customer of mine said that I needed to get into property management, and it just so happened that her husband was the senior executive of Trammell Crow. Not too long after that, a friend interviewed and started working there and I followed suit. I fell in love with the sales aspect of property management and that you never have the same day twice as a leasing agent. From there, my career grew as I did, and I have been privileged to work in the many different and challenging avenues of our industry.
Property Management – So many opportunities! I am a very competitive person and a big fan of doing what people want me to do. But I am always looking for more. There are so many different directions anyone can go in this industry. I believe that if I am going to do this, I am going to do it well. That is what separates a career from a job, which meant more to me than collecting a check.
An excellent springboard for me was getting involved with my local apartment association. That got the ball rolling, starting at a local level and growing to a national one. Engaging on this level opened up so many doors and opportunities, and it was a truly pivotal point in my career.
How to keep the passion burning To start with, let’s make it clear that it’s not possible to be passionate about every little thing every single day, and you don’t have to, nor do you need to love your career all the time.
My passion comes from the people I have had the privilege to get to know over the years, and some have become my closest friends and mentors. Surrounding myself with incredible people has not only helped me in a business sense but personally as well. These people have helped me find and keep my passion.
Combatting on-site apathy I think one of the biggest challenges that our industry faces is with our on-site people. Theirs is a truly tough job, and Covid did not make it any easier! They need acknowledgment; specifically, when decisions are made that will directly affect them, even going so far as to include them in the decision-making process. Training and support are also crucial. We need to take these steps to help our on-site people keep their passion and stay motivated as an industry.
Things have really changed in the property management industry, and we have only touched on a few aspects here. We could easily keep going. The takeaway for today is our passion and longevity in our career are directly related to our openness. Be open to new opportunities, new people, and new ways of doing business. If we truly embrace this, we will love what we do!
What one actionable tip could you share that has served you well as an educator?
Say yes a lot and take that meeting!
Virginia Love
Subscribe To Our YouTube Channel If you enjoyed this episode, be sure to check out :
- The Past, Present, and Future of Property Management Education
- Apartment Virtual Leasing – Creating Something Great!
- The Customer Experience – Creating a Sustainable Brand Program
- From 0 – 60 in Property Management
- Collaborative Career Growth
The post Secrets to Longevity in Property Management – with Virginia Love appeared first on JuvoHub.
Episode 43 Training is an ongoing challenge that affects every person in the property management industry. Emerging technologies and ways of “doing business” further complicate things. Jonathan and Mark sit down to discuss what trends to watch when it comes to learning and development, as well as some of the pain points that can be avoided.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Show Highlights In part one of this series, we will break down three specific roadblocks that can affect learning and development and discuss best practices that will ensure a thriving working environment:
- Organization Change
- Technology Change
- Engagement
Key Questions/Topics Covered Organization Change When a change in ownership or management happens, there is an understandable amount of stress. Every company has its particular way of doing business or training its staff which inevitably leads to conflict when these changes take place. Can this be avoided? YES!
To start with, understand that not everything needs to change. Before you go in and start shaking things up, take a step back and talk to the people who will be most affected by the changes. Form a committee with representatives from every department, from corporate to maintenance, and truly listen to their feedback. Using this information, you can determine the most critical training material needed and the amount of time it will take to complete during the workday.
Also, consider the timing. Is it really a good idea to change up and expect training to happen at the height of leasing season? Your focus needs to be on delivering the most effective learning and development program that your staff will embrace, rather than overwhelmed.
Technology Change New technology seems to pop up every day! LMS, CRM, the list goes on. When it comes to a technology change, the first question that needs to be asked is: Is it really needed? Will this be a change for the good?
Understand that not everyone is a natural-born tech wiz. You will get more buy-in when your team perceives the value of the change.
In addition to that, it is absolutely imperative that ongoing training is provided. We have seen many unhappy staffers thrown into the pool’s deep end and are held accountable when things go wrong. Or, new technology is introduced but ends up collecting dust on a shelf because no one knows how to use it, resulting in a waste of resources.
If it is decided that new technology is in the company’s best interest, be sure to check in with IT to identify any pain points. That way, your tech training can evolve to meet everyone’s needs.
Engagement Your training and development program needs to be engaging, and if it isn’t, then it’s a complete waste of time. Another challenge to creating engaging training is that most workplaces have a diverse and generational mix of people with different learning styles and skillsets.
When planning your learning and development program, consider how your staff learns and what they want to learn. A hybrid approach might be in order—hands-on training like role-playing, video as well as written material, synchronous and asynchronous learning. By providing a variety of training options, you ensure that every staff member’s needs are met.
Change is inevitable in property management, as we have seen in the three topics discussed here. But it doesn’t need to be met with terror and dread. Learning and development will continue to evolve and, when properly managed, can create a healthy, happy working environment.
Subscribe To Our YouTube Channel If you enjoyed this episode, be sure to check out :
- Making Your Specials…Special!
- Technical Training – Evolve and Adapt
- Employee Engagement and the RangeOn Experience
- Education – Where Is It Going in the New Age?
- The Past, Present, and Future of Property Management Education
The post Learning and Development – Trends To Watch – Part 1 appeared first on JuvoHub.
Episode 42 Love them or hate them, specials and concessions are part of doing business in property management. Rick Ellis, CPM, joins us to share how we all need to be making our specials…special!
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Our Special Guest: Rick Ellis from Ellis Consulting Group
Rick Ellis, the owner of Ellis Consulting Group, has been in the industry for 41 years. He has been able to offer an array of services to the apartment industry including market studies, feasibility studies, contract leasing, and seminars for both the onsite personnel and executive teams with his group. Ellis Consulting Group is exceptional in providing solutions to special problems and unique challenges within the multifamily industry.
Show Highlights This week we focus on the topic of specials and concessions. We talk about the right and the wrong way of handling them as well as the importance of education for all leasing staff.
Key Questions/Topics Covered What is “making your specials special”? We have all seen it. A special is thrown out there as part of a scripted sales pitch like it’s expected and not that important. This is the exact opposite of what should be done and is ruining the whole point of having specials to begin with.
Added to this is the negative connotation within our industry that specials and concessions have. Specials aren’t good or bad and are very much determined by your property’s local marketplace.
Specials have two reasons: to create traffic or close traffic. When a special is done right, it should cost your business little to nothing and only be offered in highly specific circumstances.
For example, that unit that is a little outdated and has been vacant for a while might need a special to get it rented. Your preferred penthouse apartment overlooking the water does not. Remember that specials and concessions also come in all different shapes and sizes. Get out of the rut of free rent. That new flooring or appliances that was just installed in a unit, well that’s this month’s special. This is what “making your specials special” means.
The importance of leasing agent training It’s interesting to note that some property management companies have no problem throwing money away with free rent specials, but they do not see the value of investing in staff training. Properly trained staff will save you money in the long run. A well-trained leasing agent will know how to handle questions or comments like these:
- The property across the street is offering free rent; why aren’t you?
- What will you do for me if I choose your property?
Training helps staff to answer effectively, know when to offer a special, and most importantly, highlight your property to close the deal.
Specials training, three days or 30 minutes? One of the few good things Covid did was teach us how to be flexible when it comes to training. You don’t always necessarily need a three-day conference. We have all become much more comfortable with webinars, and these are excellent training resources. A quick 30-minute training session ensures that your staff is up to date on best practices when it comes to any specials you may be offering.
Another few excellent training tips are role-playing and scripting. (Using a script as a resource, not to be read verbatim) Training should be done regularly and is for everyone, whether you are new or a seasoned pro.
All property management companies that utilize specials and concessions need to take a step back and evaluate how they are handling them. By making your specials special, you are giving your team a competitive edge.
Jonathan’s Key Takeaways:
- Don’t be scripted
- Understand your market
- Have the ingredients you need to close the sale
- Don’t give it all away
- Focus on the prospects’ needs and make a connection that will help you make your specials special
What one actionable tip could you share that has served you well as an educator?
I Love Mondays!
Rick Ellis
Why does Rick love Mondays?
Monday gives you a fresh start. A day to celebrate last week’s success. You don’t need to wait till January to make a resolution. Every Monday is a new week resolution. And finally, it’s just fun to wake up!
Subscribe To Our YouTube Channel If you enjoyed this episode, be sure to check out :
- Collaborative Career Growth
- Education – Where Is It Going in the New Age?
- Apartment Virtual Leasing – Creating Something Great!
- The Human Interaction. Where Has it Gone?
- 2021 and Your Online Reputation
The post Making Your Specials…Special! appeared first on JuvoHub.
Episode 41 This week we have the privilege to sit down with the guru of collaborative environments, Brent Williams. We talk about the need to network to ensure career growth and overall industry advancement.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Our Special Guest: Brent Williams from Multifamily Insiders
Brent Williams works and plays in the apartment industry through Multifamily Insiders, the largest online social networking group for apartment professionals. Multifamily Insiders hosts blogs and discussions on a variety of topics, such as apartment marketing, apartment maintenance, resident retention, property management, apartment investment, multi-family development, and apartment jobs.
Show Highlights Many of you know Brent from Multifamily Insiders, and he is a known trailblazer when it comes to social networking and collaboration within the multi-family industry. We drill down about the need for collaboration, highlight the many benefits, and share tips on how you and your company can get started today!
Key Questions/Topics Covered The evolution of Multifamily Insiders While many say that they fell into the multifamily industry, I proactively jumped into it. I started out with an event planning company that grew into a social network geared explicitly towards apartment communities. This was probably a little bit ahead of its time. MySpace was all the rage when we were building this, so social media was in its infancy stage. We were actually referred to as the MySpace for multifamily. C-Suite had no idea what social networking was and struggled to understand what we were doing or embrace its value. Thus began the process of educating our industry and showing them the value of the networking and collaboration space that we had created.
Industry benefits of Multifamily Insiders Our industry has had a reputation for growing or evolving at glacial speeds. Having platforms like Multifamily Insiders has allowed people to collaborate and has stepped up the positive and effective change process. Platforms like these facilitate a place for industry professionals to share what has or has not worked for them. These have brought companies together on a national level and advanced individual careers by creating a melting pot of ideas.
How to overcome the fear of property management networking Start with implementing a collaborative environment at the home level. Define what is needed and be open to cross-training. By doing this, you have the opportunity to hear different perspectives and share ideas. Seeing this in action will prove the benefits of property management networking. As an industry, we know that there is an idea of holding our trade secrets close to the vest. We are not talking about giving away what could be considered proprietary information. Instead, we are focused on sharing experiences and ideas that can help us all grow in our individual careers.
Why is it a good best practice to network? Even strong companies need to embrace networking. No matter how well things are going, you will never have all the answers or all the ideas. We have many brilliant people in our industry, but they don’t all work in the same place. By networking, you ensure that you are tapping into these resources and exploring other points of view. Finding new ideas that you never thought of will never be a bad thing.
How can an organization get started? Establish the culture of ‘no question goes unanswered'. Have a team whose job it is to nurture getting the conversation going and keep it growing by tapping into new people and ideas. Again we use the word “process”, but once it’s established, you will truly experience the value of collaboration.
We have the privilege to work in an incredible industry that is filled with equally talented people. Collaboration and networking only help as we continue on our career path. So jump into the conversation and let the ideas flow!
What one actionable tip could you share that has served you well as an educator?
Be as helpful as you can in every moment
Brent Williams
Subscribe To Our YouTube Channel If you enjoyed this episode, be sure to check out :
- “Be A Person”! – Networking for Your Career Path
- Reducing Employee Turnover
- Are You a Consumer of Your Healthcare?
- Maintenance Training – Connecting Text Book to Real World
- Apartment Virtual Leasing – Creating Something Great!
The post Collaborative Career Growth appeared first on JuvoHub.