Recovering Success: Recent Episodes
Tom Hampton
My entire career, other Dealers have turned to me for advice and information.In the past 12 years I have mentored and/or helped over 1600 Dealers!It has been in all areas of their business from proper paperwork, wholesalers, good auctions, warranty programs, finance programs, GPS, OCCC and the list goes on!Nine out of ten times when my phone rings it is not a Dealer asking about a product or service, it sounds more like “Mr. Tom, I have a situation . . .” and we go from there.It really doesn’t matter if you have been in the business for 30 years or 30 days; there are ways to improve your business and I am here to help.
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Your goals are important! Keep your self and your business growing in the right direction!
Welcome to the final Coffee with Tom podcast! Anything worth doing, is worth doing badly. The more practice you get, the better you get. Changes don’t come overnight, and its worth the time to learn to do it right. Let your gut be your compass! Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Happy Boxing Day! As we change, so do the things around us. Keeping your goals fluid allows you to progress quickly. Set your goals, and get to it! Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Merry Christmas! Your goals are crucial to keeping you moving forward. What are yours? Take the vibe of the holdiay and give yourself the gift of goals! Keep them with you where you can see them all the time and remind you how fortunate you are! Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Reflect on this past year. Have you and your business grown the way you want? The same ol' same ol' is not going to cut it in the new year. Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
If you don’t make the time to have clarity, and make changes, it is easy to become overwhelmed. No Course, Set sail... you need to know where you’re headed. This is your dream. Put the effort in! Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Do you have 1, 3, and 5-year goals set up? Are you also thinking of your “exit strategy?” Know where you want your business to take you, and the path becomes much clearer! Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
An expert is in the field all the time and has a wider view of things. Pull out your wireframe and let an expert point out where you need growth and help design a plan! Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
These podcasts are designed to help you grow. There are times it is really worth spending the extra bucks on an expert to get the job done. Not only do you know it’s getting done correctly, but it saves you time from having to manage everything and feeling overwhelmed. Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
The longer it takes to learn something new, the more money lost. There are lots of ways out there to shorten the learning curve! Pay an expert to get things done and ask questions! Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
More and more people are doing things through the internet. If internet sales are your strength, make it the best you can! Impress your customer, and kindly ask for a review at the end of it! Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Invest in the relationship with your harbor pilot and make it a great one. Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
When it comes to symbiosis, who knows the territory better than your customer? They understand better than anyone exactly what they can afford. Couch your questions and let them guide you to placing them in the perfect vehicle! Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
It is time to up your game and raise your standards! Harbor pilots have already learned the territory and are meant to help you. Invest in their knowledge and save yourself time and energy. Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
A harbor pilot is someone that knows the territory well and guides the captain in. When do we need one for our dealership? Finding a trusted harbor pilot can help usher your business into the next steps of success. Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
People love the sound of their name! The platinum rule says to treat other how they want to be treated. Show your customer they are special by learn who they are; ask questions and keep notes in your spiral if you need to! Want special invitation only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Honest compliments go a long way! You can see a shift in your customer when they feel special! Want special invitation only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Today is all we have! When we teach others, the information becomes ingrained in us. Practice makes perfect, and I promise it is worth the effort! Want special invitation only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
While everyone is different, many people have the same architecture. Generally, people will pick up the belief structures of their community. The platinum rule can help you make the best of what is sitting right in front of you. Questions are invaluable! Want special invitation only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
We all know the golden rule: Do unto others as they do to you. However, not everyone wants to be treated the way YOU want to be treated. It is important to listen so you can learn how your customer wants to be treated. Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
We cannot know what the customer is thinking. Asking questions will help you learn what they need. Parroting the information back to them, assures them that you listened. Your customer will tell you everything you need to know to move through the process!
Want special invitation only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
People will defend their beliefs. How many ways can you ask why and challenge those beliefs? Learning how not to push buttons on people, can open up the door to really getting the information you want.
From our family to yours, we wish you a Happy Thanksgiving! From the bottom of our hearts, thank you for listening!
Want special invitation only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Sometimes it isn’t what you say, but howyou say it. Couching is learning to ask what you need to ask without coming off offensively. The last thing we want to do, is intimidate our customers. Want special invitation only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Questions will control the conversation and keep the conversation moving in the right direction. By understanding your customer’s needs, wants, and desires, you can increase your closing ration tenfold! Want special invitation only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
The more you listen, the more you will sell! Your client will tell you everything you need to know to help the get everything they want out of the sale. Bonus, conversations build relationships, relationships build fans! Want special invitation only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
How do you turn your dreams into a vision? Discussion boards! Get inspired by pictures, quotes, and goals you find in magazines. Glue your ideas to project board and put it somewhere you can see it every day when you get up.
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Clarity is important! Make sure you have everything written down and accessible. Who does what? What are your policies and procedures? What is your vision? Get serious with yourself about getting things done! Want special invitation only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Success is in the details! When you imagine where you want to be in the future, fill in the details. Where are you? What are you wearing? Make that vision a reality! Want special invitation-only access to more podcasts from Tom? Join our mailing list! https://mailchi.mp/7895a0317152/thapodcast
Take your vision and ideas from the success journal and chart how you want to see your future with wire frames. Reprioritize now! The daily things you do now will create your successes down the road.
Are you utilizing your success journals? Being successful is about changing your "I can't" thoughts into "I can.... and will!"
The goal is to move forward. If you learn to pay attention to your emotions, you can begin to follow your internal compass and know you are moving in the right direction. As your day goes on, trust what you feel. If it doesn’t build you up, why are you doing it?
Affirmations keep our battery charged and moving forward. Write your affirmations down and put them somewhere you will constantly see. Drive the point into yourself and you WILL begin seeing your attitude shift. The more you do it, the stronger it becomes.
11/13/2019: We don’t realize how much we say affects the world around us and others. Emotions will have a positive or negative impact. Which do you want to create for yourself and the people who support your business? You control how you feel and therefor how your day goes.
There is a solution to every ‘problem’ we encounter. Our thoughts control our world. Let go of problems and embrace the challenges to push yourself into a solution mindset. You can overcome.
What you surround yourself with sets the mood for your life. Affirmations are choices. If you choose to work at believing different, they WILL help you reframe things in your world. Change your thinking... change your direction.
Anchoring is a really cool process (often used in psychology) that you can use for yourself and your team! Listen along and learn how to get started.
People are nowadays spending up to fifteen hours online doing research. When they hit your lot, they are looking for one car. Learn to create value cushions all around your dealership by putting standards in place that ensure your customer made a great choice coming to you!
Share your successes with those that will appreciate them! When you keep the positivity flowing, you begin to see new opportunities pop into your path! Don’t forget to show yourself and your team appreciation for all the work that gets done!
Success Journals are a simple tool designed to keep you motivated! Make a daily habit of taking a few minutes to write down five things you did that day to keep you moving forward.
Anchoring is a tool our body uses to attach emotions to a memory. This tool can be used to help you put a little fuel back in your energy tank.
11/01/2019: Wire frames: Chunking is taking things down to smaller, more manageable pieces. As the project manager, you are accountable for getting the project to done, no matter what it takes. Wire frames will help break down your pieces into a visual of what needs to be done, task by task.
10/31/2019: Old school spiral - Old school tools work wonders! Pick up an inexpensive spiral notebook to use in keeping track of what is going on inside your dealership
Put your ideas, tasks, and wants to paper and carry it with you everywhere! Your nerd book puts a visual on your progress!
Do you have a checklist in place? This versatile, simple to use tool, can save you hours in every department! Keep track and stay organized while gaining new perspective.
10/28/2019: Buying Hours - You have as many hours in a day that your budget can afford! Learning to train and delegate duties to your staff and outside services will save you countless hours a day.
10/25/2019 Add a checklist to your day and keep tabs on what needs to be done! No matter how big or small the task, progress is progress! Keep yourself organized and get it done!
The car your sell reflects the quality you provide to your customers. It will keep people coming back, or it won’t. My car; It goes from being yours... to theirs. Give them a reason to brag!
10/23/2019: Price. People today want value and transparency. Customers will spend up to 15 hours online doing research about cars and dealerships before making the decision to visit yours. What makes you stand out from the rest?
10/21/2019 What are your goals for the year? Create your vision, share with your team, and move forward!
Limiting Beliefs It only works this way! As the industry evolves, are your options for the way you do things evolving also?
10/17/2019 - Feeling like there aren't enough hours in the day? Empower your staff; Delegate. Grow as a family and watch your dealership thrive!
10 16 2019
The people that work in your business are your family; They grow and evolve with your dealership. Have you stepped back and taken a look at the relationship between yourself and the people you interact with every day?
10/18/2019 As you improve yourself, you improve your dealership. Schedule your success and get it on your calendar.
10-15-2019 Have you stepped back and taken a look at the everyday going-ons of your dealership? Start paying attention to the little things that are affecting the way your business runs.
10-14-2019 Limited knowledge and Limiting beliefs. How does it affect you? Changing the way you think.