Call Center Boss: Recent Episodes

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Acknowledge the issues with your prospect

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Read the picture so that your client can envision the result of the outcome. The features are a means to the end result, which is the only thing your client cares about.

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If you are not seeing this improvement, it is time to look internally. Are you truly working as hard as possible? Are you working as hard as you did last month?

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Make sure that your qualifying your prospect before you begin your sales presentation.

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A couple of phrase to get you unstuck

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Transitional phrase to regain control of your call

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Stay on point!

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For his questions properly so that your prospect is compelled to answer.

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How to show empathy on a call call and why it is important

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I offer a real world tip that is simple and really works. Give it a try!

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I show you how to deal with one of the most common pushbacks then we all deal with on a daily basis.

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Quick rant regarding those that make excuses

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"I already have a supplier for that"