Scale Your Way: Recent Episodes
Nicole Jackson Miller
The Scale Your Way Podcast shares simple, proven strategies just for done-for-you service-based companies, to help you scale your business so you can have more time, money and create a bigger impact and a better life. We don’t believe in cookie cutter or one-size-fits-all solutions to growing a business. Here we’ll have real conversations with service-providers that are scaling their businesses on their own terms. You’ll hear stories, success tips, and get resources to inspire you to scale your way.
Have you moved from being the bottleneck with client work and management to being the bottleneck when it comes to implementing internal operational projects and leading your team? If so, you may be in a position to need higher level support inside your business.
Enter: the Leadership Team.
In this episode, Nicole walks you through example leadership configurations and the three phases she implements with her clients when establishing their leadership teams.
What’s in this episode:
- How much revenue you need to make before hiring a leadership team
- What should be included in your hiring plan
- What your leadership team should take off your plate
- How to transfer ownership to your department heads
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/128
Nicole is currently taking on a select number of 1:1 clients to support them with building and developing a leadership team. If you’re interested, send us an email at hi@nicolejacksonmiller.com
Are you thinking about hiring a team for your business or do you already have a team and want to delegate some higher level responsibilities? If so, this episode is for you! Today we’re talking through 4 hiring myths that are hurting your businesses growth. As a service provider, your time, energy and finances are limited! Let’s make sure you’re taking action on activities that will move your business forward, not backwards!
What’s in this episode:
- Why it’s important to restructure before you hire
- How to handle new clients and new team members
- Why you need to rethink how you’re training team
- Ways to make creating processes more doable
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/127
The MAY Round of the AGENCY Accelerator program is now open for enrollment. Click here to learn more and register. Spots are limited! https://nicolejacksonmiller.com/accelerate
So you’re looking to make a change that impacts your clients. Maybe it’s transitioning their work to your team members, increasing their pricing, or releasing them all together. These conversations can feel super awkward… so awkward that maybe you’ve been avoiding them all together.
Listen, I despise awkward conversations as much as you probably do, but I also know that going through the process of having these interactions helps us grow – and ultimately helps the other person too.
What’s in this episode:
- 4 steps to having awkward conversations
- How to deliver your message with confidence
- When fear is a sign you should pause
- How to maintain great relationships with your clients
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/126
The MAY Round of the AGENCY Accelerator program is now open for enrollment. Click here to learn more and register. Spots are limited! https://nicolejacksonmiller.com/accelerate
Your Agency Financials are one of the four most important shifts you need to make to grow an agency model business. By making this shift, it will ensure that you have the right delegation and financial strategy in place to pay a team and continue to pay yourself too as you continue to grow.
I’ve heard so many times from business owners that they’re afraid to have an agency because of the expense. This episode will help you feel more confident by giving you the information and tools that you need to make your agency work financially - now and as you grow!
What’s in this episode:
- The four transitional shifts that need to happen as you grow an agency
- The difference between package profitability and business profitability
- Numbers to determine before you create your financial strategy
- How to create a transitional plan that will allow you to continue to pay yourself as you hire
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/125
Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate
Want to know when new episodes are released? Subscribe on your platform of choice!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Is one of your goals for this year taking more time off in your business (without it burning down?!) If so, you’re not alone! Most service providers and Agency Owners are way past due when it comes to taking some much needed time away from their business.
But how do we do this in a way that will still support our clients, team and ourselves too? The answer is: streamlining your operations! In this episode, I share the top three things you can do to make your business run more efficiently without you. The great side effect of implementing this advice for vacation is that it typically continues working for you even after vacation!
What’s in this episode:
- What it means to streamline your operations
- The top 3 areas you should be evaluating in your agency
- How Level Two Processes are the key to allowing you to take a vacation
- Auditing your team configuration and why it matters
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/124
Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate
Want to know when new episodes are released? Subscribe on your platform of choice!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Links:
Accelerator Program - Open Now! Setup your Agency Operations to delegate 50 - 90% of client work.
Agency Program - Delegate 50 - 90% of client work in 12 months or less.
Have you thought about growing and scaling your agency, but feel like you’re getting stuck? Maybe you’re still wondering if an agency model is even for you or maybe you feel like you don’t know the steps to take to make it happen.
In this episode, I talk about the top reasons I see business owners NOT scaling their Agency and how you can overcome these hurdles. This is not to convince you that an agency model is the right fit for you. It's to share information so that you can use it to make an informed decision. Ultimately you need to do what's right for you!
What’s in this episode:
- What to do if you tried an agency in the past and it didn’t work
- How to make the money work as you scale an agency
- 3 common areas that need to change for you to scale
- What to do when a core team member leaves
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/123
Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate
Want to know when new episodes are released? Subscribe on your platform of choice!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
This episode was inspired by a conversation that I had with an Agency Owner that generated $1M in revenue last year and is projected to do the same this year. She shared that over the past few months she had to stop taking on more clients because she hit an operational ceiling and needed to make some changes before bringing on more business.
This reminded me of another conversation I had with an Agency Owner that was making about $180K in revenue and had to stop attending live in-person events (which she loved) because she couldn’t take on more clients without “breaking her business.”
How big you want to grow your business is up to YOU. However, typically when people hit ceilings like this, there are a lot of operational changes that can make their agency run more smoothly and efficiently REGARDLESS of how “big” they want to grow.
What’s in this episode:
- Questions to ask yourself if you’re not taking on more clients.
- 3 common fears around agency growth and change.
- Overcoming what your current clients will think of new changes.
- What needs to shift for you to take on more clients
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/122
Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate
Want to know when new episodes are released? Subscribe on your platform of choice!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Are you a service provider who’s looking to grow beyond 1:1 services and wondering if an agency model could work with your business? Or, did you “accidentally” start an agency and are still trying to figure out if it’s the best model for you?
If either of these is true, this episode will help you work out whether or not your service is currently set up to scale with an agency model. If it is - great! The option is there for you. If it’s not - don’t get too bummed. Even if it’s not set up now, this episode will give you information on what changes need to be made for you to make an agency model work.
What’s in this episode:
- Revenue markers to make an agency model work
- How to know your service is “in-demand” enough
- The importance of repeatable results vs. processes
- 2 indicators that YOU’RE capable of running an agency
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/121
Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate
Want to know when new episodes are released? Subscribe on your platform of choice!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Leadership is something you can’t avoid if you’re wanting to grow and scale with an Agency Model business. Removing yourself from client work and management is going to take both personal and professional leadership development.
That’s why I’m so excited to have Aisha Crumbine on the podcast with me today to share her expertise on what it takes to be a great leader - for yourself and for your business and for your team. We dive into how your personal leadership impacts your work, the qualities of a great leader, how you can hire and lead leaders on your team and so much more!
What’s in this episode:
- How personal leadership impacts professional leadership
- The differences between managers and leaders
- The four functions of a leader
- Promoting team members to “CEO” of their role
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/120
Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate
Want to know when new episodes are released? Subscribe on your platform of choice!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.
Are you wondering how you can keep your business running while you take time off to have a baby? Maybe you’re pregnant now or wanting to have a baby or looking to adopt and want to understand what goes into keeping your business running without you.
Every pregnancy, birth and postpartum experience is different… for each and every parent and also for each and every child. The needs of your agency are also different from other agencies. In this episode, Nicole will give you questions to consider to make a plan that works for YOU. She’ll also share examples of her personal experience having her first baby and what she’s changing up now that she’s pregnant with her second.
What’s in this episode:
- Questions to ask yourself before creating a parental leave plan
- How to customize a plan based on you and your business
- Ways to batch and prep your marketing, sales and delivery
- Identifying who can make executive decisions while you’re out
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/119
Join the Agency Accelerator to revamp your Agency Foundations before implementing your parental leave plan! This will ensure that your business is set up to have a team deliver client work and manage your business while you’re out! Our next round starts in April, but there are some special bonuses you get when you sign up early. Learn more here: https://nicolejacksonmiller.com/accelerate
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.
Hiring takes time, energy and money, and when Agency Owners are already strapped for time, hiring can feel like an impossible endeavor. From figuring out who to hire, to creating the job post, to hosting interviews, to creating everything needed for successful onboarding… the hiring list can seem endless. It may have you feeling like you’d rather just stay stuck then add even more work to your plate!
In this episode, we break down the mindset behind the hiring process and how your thoughts can impact whether or not you take action. We also discuss strategies to make the hiring process feel less overwhelming and way more doable.
If you’re ready to take the pressure off hiring and actually get the support that you need, this episode is a must listen!
What’s in this episode:
- Common thoughts + beliefs Agency Owners have about hiring
- Why your thoughts + beliefs about hiring are valid
- 3 things you need to have in place before you hire
- My best strategy for prioritizing SOP (standard operating procedure) creation
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/118
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.
Being the bottleneck in your agency can feel frustrating to say the least. It can cause deadline issues with client work, force you to have to do even more work because things are running behind and hold up your team from being able to do the jobs that you’ve paid them to do.
However, it’s important to know that being the bottleneck in your business is not a bad thing. It’s actually something to be expected as you continue to grow. Being the bottleneck is simply an indicator that something needs to shift. And the faster you and your team are at recognizing when it’s happening and creating a strategy to shift, the faster your company will grow.
What’s in this episode:
- What does being the bottleneck actually mean
- The top 3 areas Agency Owners tend to bottleneck
- 4 solutions for removing yourself as the bottleneck
- How practicing this skill will improve your leadership
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/117
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Are you someone who is craving more income without having to work more hours? A way to productize your services so that you can completely take yourself out of delivery? Or at least be less involved?
Enter the “magic” solution that everyone’s talking about. A solution that solves all your problems and more: passive revenue.
When service providers think about creating passive revenue they usually consider creating one of the following: a product, e-book, or course that they can sell on evergreen.
In this episode, Nicole debunks some of the “passive revenue” myths and talks about how you can create what you’re desiring with an Agency Model business.
What’s in this episode:
- The difference between passive revenue + consistent passive revenue
- Deciding if you want your work to be in marketing or delivery
- Understanding the steps to creating passive income with an agency
- How to market your agency so that it continues to bring in revenue
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/116
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.
Are you committed to growing your Agency next year, but trying to figure out what support you need to get there? Maybe you’re wondering what to invest in to help you reach your goals and vision in 2023 in the most effective way.
There are so many options out there it can feel overwhelming! From masterminds to free content to hiring a consultant or even an implementer – what is really going to help you move the needle in your agency?
This episode gives you step-by-step guidance on what questions to ask yourself to know whether or not you need any support and if you do, the pros and cons of different support options available. The goal of this episode is to help you make an informed decision based on you and your business so you feel confident walking into the New Year with the support you need to thrive!
What’s in this episode:
- What you need to do BEFORE you start looking at different support options
- How to know if you actually need support at all
- When it’s better to figure it out on your own vs. invest
- Pro and cons of different support options
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/115
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Have you ever wondered what it takes to grow an agency from $200K to $1M? You may be wondering: what do I need to do when it comes to marketing, sales and operations? What should I prioritize first?
While there isn’t a one-size fits all approach to every business, this episode breaks down the 5 Operational Components that you need to have in place to get your agency to $1M+. It also goes in depth with what’s needed specifically at different revenue tiers: $100K - $300K, $300K - $600K and $600K - $1M.
If you want an overview of how to scale an agency and specific guidance based on where your agency is at right now, you won’t want to miss this episode!
What’s in this episode:
- The 5 Operational components you need to scale to $1M
- What you need to implement at different revenue markers
- How your marketing changes as you grow your agency
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/114
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
$1M Agency looking for support? Email us at hi@nicolejacksonmiller to learn how we can help!
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Do you feel stuck when it comes to planning for next year? Maybe you’re so deep in client work right now that you’re just trying to get by. Maybe you’ve mapped out a whole year in the past only to find that you changed all your plans 1 month in.
While, yes, understanding your goals are important to provide direction for you and your team, we want to be flexible with the projects we’re implementing so we can easily adapt to events outside our control.
In this episode, Nicole shares what’s more important than planning out projects and the first thing you should do when sitting down to map out your business for 2023. She’ll give you tips for brainstorming new ideas and deciding which projects to implement first so that you reach your goals regardless of what life throws at you this next year!
What’s in this episode:
- What you need to do before moving forward with projects next year.
- How to balance taking other people’s advice vs. following your gut.
- Ways to filter through new business ideas
- How to prioritize projects in 2023.
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/113
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.
Does the world of Human Resources (HR) overwhelm you? Maybe you think that you’re too small of a company to have HR. Or maybe you had a bad past experience with the “HR department” in the past.
In this episode, I talk about all this and more with HR Agency Owner, Julissa Martis. We dive into bringing the “human” back into Human Resources, how to start integrating HR practices no matter the size of your agency and ways to make your business more inclusive.
Whether you have contractors or employees or a mixture, this is a conversation you won’t want to miss! Especially if you want to grow your agency WHILE providing a great experience for all your people - your clients, your team and yourself too!
What’s in this episode:
- What is “human-centered” HR strategy and support?
- The first place to start when developing an HR strategy.
- Thoughts on creating a more inclusive workplace environment.
- The difference between S.M.A.R.T. goals and S.M.A.R.T.I.E. goals.
- The biggest shifts Julissa made inside her agency to make it more enjoyable for her and her team.
For full show notes, resources and links, head to https://nicolejacksonmiller.com/112
Ready to get your Agency Operations in order in 2023? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.
Every agency experiences cycles of growth and sometimes growth can stagnate or even decline. It can feel frustrating and sometimes even defeating, especially with all the mixed messaging out there around how to deal with it. Do you focus on a new marketing platform? Or sales strategy? Do you reach out to your referral network? Or find new ways to serve your current clients?
In this episode, we talk about the real reason why your agency might not be growing (hint: it has nothing to do with sales) and areas of your business that you can examine and revamp so that your business is set up for growth in 2023!
What’s in this episode:
- Why your revenue ceiling may not be a sales problem.
- How to improve your operations to match your desired growth for 2023.
- 3 signs you’re hitting an operational ceiling.
- The 2 different types of team processes you need to improve delegation
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/111
Ready to revamp your AGENCY Foundations so you can grow the right way in 2023: http://nicolejacksonmiller.com/accelerate
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.
Do you crave a day-to-day routine you can follow to keep everything moving along in your business? A plan that you can consistently follow so that you know what to expect and where your time will be spent?
Maybe you’ve even tried creating a regular schedule for yourself, but then feel totally defeated when your plan goes up in flames because something “popped up” that threw everything else off. Does this sound familiar or is Nicole the only one? :)
In this episode, Nicole dives into why creating routines are so challenging for business owners and shares easy tips to start creating the structure that you crave. If you want to create a personalized routine that works for you no matter what season of life you’re in, you’ll definitely want to tune into this episode!
What’s in this episode:
- How determining your routine goals is the first step
- How the season of life that you’re in impacts your routines
- The difference between growth and maintenance mode
- Steps to creating a flexible routine
- How to develop “out of the box” solutions
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/110
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Do you want to be able to fulfill client work without being stressed about clients requesting last minute work and potentially ruining you and your team’s holiday plans?
Are you such a “good boss” that you take on client work so that your team can have time off over the holiday and then feel like you’re drowning in deliverables?
Does taking time off from your business feel depleting because you know you’re just going to have to work twice as hard when you return?
Taking a break or time off should be a regular business practice for you and your team members, not a “luxury” that you decide isn’t worth the effort. The truth is: you need a break in order to be able to deliver your best work, but you need to learn and implement practices that make it easier!
If you’re wanting to do things differently this holiday season, specifically when it comes to how you and your team interact with your clients, then this episode is for you!
What’s in this episode:
- How to identify your goals for the holidays
- Ways to co-create your holiday policy with your team
- 3 strategies to implement to fulfill client needs + get a break
- 2 scripts that you can use with clients to communicate holiday plans
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/109
Sign up for our free November masterclass: How to Grow Your Agency the Right Way in 2023. Learn how to stop “winging it” and step into the CEO role of your business. Learn more here: https://nicolejacksonmiller.com/masterclass
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Are you at a point in your business where you know you need to be more consistent with your marketing content, but don’t know where to start? Or perhaps you already produce content regularly, but know that it could be better?
In this episode, Latasha Doyle, Founder and CEO of Uncanny Content, a content and copy studio, will share with you her tips for creating a content strategy and plan that works for your revenue goals. This is the process she takes her clients through and that she follows for her own agency.
We’ll also get a behind-the-scenes peek at how Latasha was able to delegate client work to a team while still providing a high touch, high quality service to her clients. She’ll talk about how she decided how she wanted to operate and then built her agency around that!
What’s in this episode:
- How Latasha went from being a nanny to building an Agency
- How to create a content strategy to promote your Agency’s services
- Why understanding your company goals is so important
- What to do when you feel stuck writing copy
- How Latasha delivers a high touch service with team support
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/108
Sign up for our free November masterclass: How to Grow Your Agency the Right Way in 2023. Learn how to stop “winging it” and step into the CEO role of your business. Learn more here: https://nicolejacksonmiller.com/masterclass
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Do you have a Manager on your team and want to be able to manage them better? Or are you thinking about hiring or promoting someone to be a manager inside your Agency? If so, today’s episode is for you!
We’re going to chat about how you can get better at leading the Managers on your team so that they can feel empowered to make decisions, handle issues and help you grow your business.
A Manager is such a valuable role inside of your business that can absolutely change the tradetory of your Agency. My goal for you in this episode is to help you feel more confident hiring or promoting someone inside of your Agency to take on this critical role!
What’s in this episode:
- The differences between managing implementers vs. managers
- How your role needs to shift to better support your manager
- Whether to hire externally or promote internally
- My #1 rule for hiring a manager (externally or internally)
- How to help your manager make decisions without you
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/107
Ready to grow your Agency the right way in 2023? Sign up for my November Masterclass if you’re ready to stop “winging it” and step into the CEO role of your business: https://nicolejacksonmiller.com/masterclass
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Have you delegated client work to a team and are now wondering – what the heck do I do now? What is my role? What is my job? Where do I fit in?
This is such an incredible moment to celebrate. You made a decision to have a team, you hired, delegated, created lots of procedures – you have spiraled up, my friend! While spiraling up is something to be proud of, it also comes with a lot of “next level” questions.
Questions like: what do I do with my time now that I’m out of (or almost out of) client work? What do I do if business slows down and I need to make team shifts? Do I want to continue to grow or stay where I’m at?
In today’s episode we’re going to talk about how your role and responsibilities shift as CEO once you delegate client work and what you need to be doing to ensure that your business continues to move forward!
What’s in this episode:
- The Agency Owner identity crisis explained
- The 2 areas you need to assess once you’re out of client work
- How to ensure your team is taking ownership over their role
- Creating your evaluation protocol
- How to move from reactive to proactive business operations
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/106
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
“Oh, so you have too many clients wanting to work with you at once, what a great problem to have.”
We’ve all heard it. And while yes, it’s nice to know our services are in demand, it also presents a brand new set of challenges.
Many Agency Owners start to wonder: How many clients can I actually handle at once? How can I hire quickly to meet this demand? Will I have to step into client work to get everything done? What happens if I hire and then demand goes down and then I have to fire everyone?
In this episode I share what you need to do as soon as you experience an influx of new clients (or if you know it’s coming!) We’ll talk about what areas to quickly revamp so that team support works better and some strategies for how to make sure your team is hired and trained to meet the promises you’ve made to your clients.
What’s in this episode:
- The four areas you need to quickly audit before signing new clients
- What to do if you’ve already signed on clients that aren’t ideal – oops!
- How to shift from being reactive to proactive during these times
- What a Delegation Assessment is and how to do it quickly
- A key strategy for balancing signing new clients and hiring team so you don’t go broke or overpromise and underdeliver!
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/104
Free Training: 3 Reasons You’re An Agency Owner Who’s Still Doing Client Work: https://nicolejacksonmiler.com/uplevel
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn how to uplevel your agency team, operations and leadership!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
Welcome back to Season Two of the podcast! We are happy to announce that we have a brand spankin’ new name: UPLEVEL YOUR AGENCY!
Have you ever felt deep down like something needed to change in your business? Maybe it was an offering or a delivery process or a marketing channel? That’s how I felt about our podcast. We had recorded 103 episodes of Season One and while I loved the topics and interviews, something felt off.
After a lot of reflection, I realized it was the name! In this episode I dive into details around how I figured out what needed to change, what it felt like to “not know” – something I hate lol, and what to expect in future episodes.
I’m so glad that you’re here and I would love for you to share this podcast with anyone who is considering growing an agency or has an agency and wants to make it work better for ALL of their people (their clients, their team and themselves too!
What’s in this episode:
- Key signs to look for when you need to make a change
- Strategies to figure out what actions you need to take
- The importance of adjusting frameworks to work for YOU
- What to expect in Season Two of the podcast!
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/104
Free Training: 3 Reasons You’re An Agency Owner Who’s Still Doing Client Work: https://nicolejacksonmiler.com/uplevel
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn how to uplevel your agency team, operations and leadership!
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
We talk a lot on the podcast about delegating 50% - 90% of client work in 12 months or less and strategies for “delegating for good.” But the reality is that many times Agency Owners will need to step back into client work. When this happens it can feel so frustrating and disappointing. Thoughts pop up like – “I’m not good at running an agency” or “I’m doing something wrong.” This can send us into a downward spiral.
If this has happened to you I want you to know you’re not alone. And if this hasn’t happened to you yet… it will. It’s normal. The important thing to know is that this isn’t a “forever” thing, it’s temporary. And, if you can start settling into knowing that this temporary setback is actually helping you grow, you may even start to enjoy it.
What’s in this episode:
- The number one mindset shift you must make if you’re back in client work
- 3 tips for making being back into client work worth your while
- Why delegating as an agency owner can be so challenging
- How to create a transitional plan to getting out of client work
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/103
Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Have you outsourced different pieces of client work, but still more involved than you would like to be? Maybe you’re answering a ton of team questions or jumping in to finish client projects at the last minute. Whatever it may be, one thing is true – you know you can’t continue to grow the way things are currently operating.
In this episode I share exactly what to do if you’re in this situation. We talk about the three areas that you must address regularly in order to allow your agency to grow and the one mistake business owners make when trying to grow their agencies.
If you feel frustrated because you’ve been doing all the things you “should” do to grow a team, but your agency still isn’t working – you must listen to this episode!
What’s in this episode:
- How to get yourself out of client work (for good!)
- 3 areas to focus on that will allow your agency to grow.
- Why you can’t “set it and forget it” when it comes to your agency operations.
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/102
Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller
Have you ever hired a team member and felt like it took forever for them to get up to speed? Maybe you had to spend hours on calls with them or felt like you couldn’t close out of Slack because of all the time-sensitive questions they sent you.
Looking back you know that you probably could have given them more guidance when they first started. Maybe you didn’t know what information to share or didn’t want to micro-manage. Whatever your reason, you know that one this is true: you need to make it easier to onboard new team members in the future!
In this episode I share exactly how I help my clients create an onboarding plan so that expectations are clear and everyone is on the same page. This will save you a ton of time and make onboarding a more enjoyable experience for you and your team!
What’s in this episode:
- The exact steps to create a bullet proof onboarding plan
- How to use documents you already have to make planning easy
- Why co-creating the plan with your team will get you better results
- The process for check-ins to ensure your team is on track
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/101
Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Are you an Agency Owner who’s good at delegating and outsourcing, but still struggling to grow? Maybe you have team members implementing some or most of your client work, but somehow you’re still working 40+ hours per week, getting sucked back into client communication, and feeling the weight of your entire business on your shoulders.
If you’re in this position right now, I want you to know that it’s going to be ok. Seriously. This is so common when growing an agency model business and the good news is – by implementing a few shifts, you can start to see progress pretty quickly.
In this episode I share the 3 biggest delegation mistakes I see Agency Owners make when growing a team. We dive into your offerings, delivery process, ideal clients and business processes to ensure everything is set up for you to delegate efficiently and effectively.
What’s in this episode:
- 3 delegation mistakes you may be making and how to fix them
- How to balance short term fixes with long term strategies to get results
- The 1 thing you must do before hiring in another team member
- What spiraling up is and how it helps your business grow
- Why your standard operating procedures don’t need to be perfect
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/100
Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Did you recently have to step back into client work after you already delegated it to a team member? Maybe a team member quit or needed more training or maybe your business took a financial hit and couldn’t sustain the expense. Whatever the reason, it can feel really defeating to have to step back into doing things you thought would be off your plate forever.
In today’s episode, I share why Agency Owners sometimes have to step back into client work, why this doesn’t mean that you have failed by ANY means, and how you can shift your mindset to make this change temporary versus permanent.
What’s in this episode:
- 3 reasons why you may be back in client work
- Why it’s normal to have to step back into client work
- The 1 key mindset shift needed to keep you moving forward
- 2 solutions to getting you out of client work again quickly
- What items to audit in your business to make delegating easier in the future
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/099
Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Do your sales feel a little too “salesy”? If you’ve been wanting to up your sales skills and sell in a way that feels more authentic to you and your brand, then this is the episode for you. In today’s episode, I had a conversation with Nikki Rausch, CEO of Sales Maven. If you want to make sure that your sales calls lead to dream clients or if you want support in raising your rates with current clients, you’ll definitely want to hear Nikki’s advice.
We cover the common challenges that people have with sales conversations and she shares her strategies for overcoming those. She also gives advice on how to lead conversations about price increases, how to give yourself more time and energy to develop thoughtful responses and so much more.
What’s in this episode:
- How Nikki got started in sales
- The biggest obstacle people have with leading sales calls
- Her advice for sales conversations during the transition of done for you service provider to agency owner
- How to step into sales conversations when you’re raising your rates
- Leading the conversation around price increases with current clients
- Nikki’s backtracking technique to give yourself more time for thoughtful responses
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/098
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Have you ever been in a group setting or a coaching relationship and had that moment where you raised your hand and you’re like, “I don’t know who to hire,” “I don’t know what to charge,” “I don’t know who my most ideal client is?” If you said yes to one of these questions, you aren’t alone.
I want to challenge you to stop asking others who to hire and what to charge. In today’s episode, I’ll be walking you through exactly what you can do when you face one of these moments where you’re unsure.
You’ll learn the exact leadership strategies that my clients are using right now to spiral up and scale their business as an agency owner and CEO.
What’s in this episode:
- Why you should focus on your strategy instead of asking for guidance
- A personal story about my son’s first cold and what it taught me about strategy
- What leadership looks like as an agency owner
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/097
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
When it comes to delegating client delivery and ultimately scaling your business, are you standing in your own way? It’s time to break those habits that are keeping you from spiraling up.
In today’s episode, I shared the #1 thing you need to do to get out of your own way. You’ll hear about the strategic and mindset shifts you may need to make for your business growth and the importance of grieving your outdated identities as you move from done-for-you service provider to agency owner and CEO.
You’ll hear some of the biggest obstacles agency owners face as they spiral up and my tips for breaking the habits that are holding you hostage.
What’s in this episode:
- The biggest obstacle my clients face in delegating client delivery
- The #1 thing you need to do to get out of your own way
- How you can break habits that are impeding your progress
- Why you might need a strategic shift or mindset shift
- Grieving your outdated identity as a business owner
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/096
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Are you doing too much? Offering too many services? Perhaps it’s time to niche down and tailor your services to what you actually want to offer. Sometimes, it takes niching down to spiral up.
Meet Stacey Harris, founder and CEO of podcast production agency, Uncommonly More. After originally starting her business offering all things digital and social marketing, Stacey soon realized it was time to change up her offerings to serve the people and services she really loved providing.
In this episode, Stacey details her experience of niching down. She also shares some of her best-kept secrets for growing your podcast and using it as a marketing tool for your business.
What’s in this episode:
- How Stacey first started her podcast eight years ago
- Her secret behind her consistency
- How her podcast and business has evolved since she first started
- Why she named her business Uncommonly More
- Signs it’s time to hire support for your podcast
- Her most out-of-the-box strategy for promoting your podcast
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/095
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
If you want to start delegating more of your client delivery in the next year, this is the episode for you.
When most agency owners or done-for-you service providers come to me, they are usually in generally about the same place within their business. We’re going to highlight exactly what that is in today’s episode.
You’ll also get a deeper insight into 3 strategies that are actually working right now for agency owners who want to delegate at least 50% of their client delivery in 12 months or less. You don’t want to miss this one!
What’s in this episode:
- The 3 positions most agency owners are in when I encounter them
- One thing that seems to be true for all agency owners and service providers
- The 3 strategies that are working right now for clients who want to delegate at least 50% of client delivery
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/094
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
When it comes to coaching as a means to help you grow your agency, there are times when it’s supportive and times when it’s not. How do you discern whether or not coaching will help you transition from done for you service provider to Agency Owner and CEO?
In today’s episode, I am sharing how you’ll get a better idea of if coaching is the right move for you and your business. You’ll learn why it’s not always the best place to start!
I also discuss what my program AGENCY does to help done for you service providers who are in this transitional period and how a program like mine can support you, your team and your clients.
What’s in this episode:
- Why coaching isn’t always the answer
- My recommendations if you are in the place of growing an agency
- How I developed my Foundations Method
- How to make the Delegations Method work for you
- Why commitment is critical for Agency Owners
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/093
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Do you spend more time working in your business or on your business? As CEOs, it's our job to work towards our big, long-term goals for our businesses. But when you’re covered up in the day-to-day operations, that can feel impossible.
As the CEO of a podcast agency, Caroline Hull has spent plenty of time “in the weeds” of client work. But as her business grew, she realized she couldn’t spend all her time in the business while also working on the business. After months of preparation, she finally hired an operations manager, and that decision has made all the difference in her professional and personal life.
In today’s episode, Caroline and I talked about what drove her to hire her operations manager, what the hiring process looked like, and how she found the perfect fit for her team. She’s also sharing her tips for minimizing time spent training a new hire and how her operations manager has helped her maintain a more sustainable, enjoyable work-life balance.
What’s in this episode:
- How Caroline made the decision to hire an operations manager
- Signs you might be spending too much energy in your business instead of on your business
- How an operations manager can help you maintain your personal boundaries
- Finding someone with the right qualifications for the role
- Why it can feel so difficult to release control in your business
- How hiring an operations manager can give you the space to scale
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/092
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Do you ever feel like you’re overrun with tasks? Like your to-do list keeps growing, even though you have a team of capable people behind you? If so, you might be a task “hoarder.”
Even after you’ve grown your team, it might feel hard to hand over the many tasks on your to-do lists. It could be that you don’t feel your team is ready, that you have a hard time letting go, or that you don’t know where to start. No matter the reason, you deserve a less overwhelming to-do list.
In today’s episode, I’m walking you through a simple exercise to determine what you can (and should) delegate within your business. I’m explaining some of the reasons you might struggle with this, and I’m also sharing my tips for making the adjustment easier for both you and your team.
What’s in this episode:
- Why we “hoard” tasks and hesitate to delegate to our teams
- Releasing control of certain aspects of your business
- How to determine which tasks you should delegate
- How releasing some of these tasks can help you “spiral up”
- Envisioning your life without these less aligned tasks
- How to equip your team members to take on some of your tasks
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/091
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
So you know you want to scale your business, but what’s the best way to do it? By offering new services? Creating a second revenue stream? Hiring more teammates?
It can feel daunting to take the next step towards growth. And deciding which route to take can be the most difficult part. The good news: You’ve got plenty of options. The trick is finding the best one for your business and truly committing to it.
If you’re booked out or close to it, your best bet for increasing your profit and decreasing your stress is growing your agency. In today’s episode, I’m breaking down how to know when you’re ready, the different ways you can scale, and where to devote your precious CEO energy.
What’s in this episode:
- How I grew my agency by helping others grow theirs
- Knowing when it’s time to scale
- Where to focus your time and energy as a CEO
- Defining your business’s strengths to find your path to growth
- How to know if you’re avoiding the cracks in your business’s foundation
- Crafting an agency that feels like passive revenue
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/090
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
What business wins are you celebrating this year? Every winter, I set time aside to really reflect on the year so far: what I’ve learned, what I’ve accomplished, and what I want to leave in the past.
This year has been one of “birth,” both in the literal sense with having my first baby and creatively with launching new programs and offers. I’m so grateful for all the wins and lessons 2021 has brought me and my AGENCY students, and I’m excited to see what the new year holds for us all.
In today’s episode, I’m sharing the wins my team has achieved in the past year and the lessons we’ve learned along the way. I’m walking you through my three steps to reflecting on the past year, looking forward to the new one, and deciding what to leave in the past. Plus, two of my students are sharing their big business wins from 2021.
What’s in this episode:
- Three steps to reflecting on the past year and looking forward to the new one
- How 2021 felt like a “year of birth” in my business and personal life
- Deciding what to take with you into the new year and what to release
- Owning what you’re best at and prioritizing that in your business
- A few of my AGENCY members’ biggest wins from 2021 and their plans for 2022
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/089
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Is it actually possible to build an agency that feels good? The good news is, yes it is. You can build an agency that feels good, not only for you but for your clients and team too.
In today’s episode, we’re chatting about what it looks like to build an agency that feels good. The truth is that this will look different for everyone, but what matters is that you are defining exactly what it would look like for you so you can work backward to get there.
What’s in this episode:
- The first step in building an agency that feels good
- 3 specific things that may make your agency not feel good
- Foundational elements of your business that may need to shift
- Why you might have to redefine what feels good as you spiral up
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/088
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Have you ever found that a client asks you to do something out of scope and you didn’t quite know how to respond? You thought, “I don’t want to make my clients unhappy, I don’t want to put more on my team and make them unhappy,” so you went ahead and did the work yourself.
In today’s episode, we’re talking about what scope creep is and more importantly, what to do when it happens to make sure you’re taking care of your clients, your team and yourself too. You’ll learn a framework that I teach inside of my program AGENCY to help combat scope creep.
What’s in this episode:
- The upsides and downsides of prioritizing your people
- One of the biggest reasons people dislike the agency business model
- My advice on transitioning from done for you service provider to agency owner
- How to manage expectations and scope creep
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/087
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Hiring can be intimidating. But for socially conscious business owners, it’s also one of our greatest opportunities to combat inequity and injustice in the workplace.
When she made the leap from hiring contractors to hiring employees, Meg Baker knew she wanted to create a workplace where everyone felt empowered and supported. Through being open about her values and asking the big, uncomfortable questions–both of her employees and of her clients–she’s been able to foster equity in her business and help other CEOs do the same.
In today’s episode, Meg is sharing her journey on hiring the right team, and creating a work environment that prioritizes diversity, equity, and inclusion. She opens up about her own experience being held accountable as a business owner and how it helped shape her business and processes today. Plus, we’re talking about being open with your values online, especially if you want to hire like-minded people.
What’s in this episode:
- How Meg found her passion for equity in the workplace
- Why you should be up-front with your values in your business
- Attracting clients and employees who are aligned with your values
- Why it’s important to ask the big, uncomfortable questions
- Transactional leadership versus transformational leadership
- When to make the leap from hiring contractors to hiring employees
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/086
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
What are you most grateful for in 2021? As we wrap up a year and head into a new one, I always like to take time to reflect upon what I’ve learned over the course of the year.
In this episode, I get personal as I share a few of my own reflections about this year and what (and who) I am most grateful for.
You’ll also get a glimpse into learning lessons that I encountered that helped me realize that it’s okay to relinquish control sometimes.
What’s in this episode:
- Why I like to take time to reflect on my past
- What I am most grateful for in 2021
- The biggest lesson I learned about letting go of control
- Why you have to embrace challenges to experience the beauty of joy
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/085
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Growing an agency, like any business, comes with its woes. Is it possible to scale your agency without growing pains?
In this episode, we’re exploring the most common growing pains that are connected with being an agency owner and stepping into the CEO role of your business. You’ll hear about the 4 ways to help mitigate the pain and discomfort that come along with the growth of your business. If you’ve been wanting to grow an agency but are worried about the frustration, overwhelm and anxiety that comes along with it, this is the episode for you!
What’s in this episode:
- The growing pains that tend to pop up when you build an agency
- An important question to start with when it comes to dealing with growing pains
- The 4 ways to mitigate the discomfort of growth
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/084
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Are you ready to step out of the day-to-day management of your business and actually run your business? Are you utilizing your managers to help you achieve that goal?
In this episode, I am breaking down some of the habits that cause leaders to struggle with moving forward and how managers can support you in that. You’ll learn why you should consider making a “how to deal with me” document to help you stop getting stuck in the cycle of getting in the middle of your team’s work.
What’s in this episode:
- How to use your manager for support in getting things off your plate
- The habits that cause leaders to struggle with moving forward
- The “how to deal with me” document
- How your team can help you build this all-encompassing document
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/083
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Part of starting your own agency is creating a team you’d love to work on. And sometimes, that means doing things a little differently than the corporate world.
When copywriter Annie Bacher joined my program AGENCY, she had only recently decided to build a team. In reflecting on her past agency experiences, she realized she had the power to create a team that functioned differently and really get her teammates on board with her vision.
In today’s episode, Annie is sharing her journey from corporate agency to solo copywriting and eventually to running her own team. We discussed how your team can help you find balance with client communication and how outsourcing part of your workload can create freedom and flexibility in your schedule.
What’s in this episode:
- How Annie started copywriting and decided to grow her team
- Making the internet a more “human” place through copywriting
- How Annie’s experience in an agency shaped her own business
- Finding balance in your client connections and communication
- Why it’s powerful to get your team on board with your long-term vision
- How Annie’s team helps her minimize her workload and experience time freedom
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/082
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Are you hesitant to call your business an agency? Or maybe you’ve heard horror stories from people trying to grow their businesses as an agency? I know when I was growing my business, there was a part of me that was hesitant to call my company an “Agency.”
What I realized is that the reason most agencies did not work is because they did not prioritize leading their team with intention and great communication. In today’s episode, I’m sharing some of the misconceptions around businesses that operate as agencies and why company culture is so important to changing the conversation and misconceptions around agencies.
What’s in this episode:
- How I found myself the owner of an Agency
- Some of the hesitations I had around agencies
- How company culture can affect client delivery
- Why leadership is key to growing a successful Agency
- The power you have to change the conversations around agencies
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/081
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
When you think about delegating work, do you ever think, “But I like doing this!” It’s very common as you begin making the transition from implementer to CEO to feel uncomfortable. After all, you built your business by doing the work, but it’s not a long term solution.
In this episode, I’m sharing the mindset shifts you need to make to move from implementer to CEO and how you can begin to think creatively about delegating client work instead of taking the work on yourself.
What’s in this episode:
- Why it’s natural to feel a stretch when moving into the CEO role
- The mindset shifts you need to make as a CEO
- How doing the work yourself can actually be detrimental to your team
- The habits you need to change to be a CEO
- Why having a delegation strategy is important
- The power of pausing before action
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/080
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Learning how to lead your managers and implementers is a key part of running your business. In this episode, I am picking back up where I left off in the last episode and talking about more transitions that are helpful as you move from leading implementers to managers on your team.
You’ll hear about why I don’t believe in the notion that feelings don’t belong at work and why you need to honor your feelings (and those of your team members) to create a safe space for everyone.
What’s in this episode:
- A recap of part one of this series
- Why you should show up how you want your team to show up
- The importance of honoring your feelings in the workplace (and allowing others to too)
- Why you have to let your team lead in their own way
- The magic that can happen when you lean in
- How to create a safe space for feedback
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/079
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Managing the managers on your team requires an entirely different skill set than managing the implementers on your team. As you step into that role of agency owner and CEO you’ll soon realize that you have to break a few habits that you’ve formed and start forming new ones to be able to empower your team to run your business.
In this episode, I am uncovering the two major transitions to consider as you start to lead managers. You’ll learn why this is vastly different from managing implementers and why this can feel like a difficult transition.
What’s in this episode:
- Why managing managers versus implementers can feel different
- The 2 major transitions to consider
- How to support your team in solving their problems
- What it means to become a coach for your team
- How to cultivate a culture that promotes team members coming to the table with solutions
- How to teach your team to make judgment calls
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/078
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
How can you be intentional about doing less? As an agency owner, this is something you’ll come up against time and time again.
In this episode, we’re talking all about the art of doing less. This is a practice you’ll have to work on undoubtedly through your journey as an entrepreneur and it’s something I still work on too.
What’s in this episode: Why you need to develop a practice around doing less
How to give yourself permission to tend to your own needs (without having to defend it)
Why you need boundaries
Boundaries you can create to help you do less
How to break bad habits (and a post-it note strategy to help)
Why you should redefine the word “work”
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/076
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Do you dread the process of hiring? You might know that it’s time to bring on additional support but the thought of having to create the job posting, interview candidates and everything else that comes along with hiring has you feeling stuck…
If this is you, you aren’t alone. A lot of people run into this when hiring and there are a few reasons why you might be feeling this way. In this episode, I am uncovering why you might be putting off hiring and what you can do to make the process better for you.
What’s in this episode: Why you might be dreading the hiring process
How to move forward if you haven’t been looking forward to hiring
Why hiring is a good investment of your time
Two questions to ask yourself during the hiring process
My concept of spiraling up and how it relates to hiring
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/076
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
If the thought of scaling your agency leaves you feeling queasy you aren’t alone. In fact, I’ve seen this feeling come up time and time again for entrepreneurs who’d rather just throw it all away and start over.
In this episode, I am debunking what it looks like to scale. I’ll also be sharing tips on what to do if you find yourself in this place where you don’t want to scale your agency.
What’s in this episode: Why many entrepreneurs fear “scaling their business”
The fears that tend to come up around growth and scaling
How challenges are a part of business (and life)
3 tips to get client delivery off of your plate
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/075
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Are you ready to shift patterns of behavior that are no longer serving you?
If you said yes, then this is the episode for you. In this episode, I was joined by Stephanie Woodward, certified leadership coach, Enneagram Practitioner and founder of Agency II Change.
What’s in this episode:
- How fear can be a driver in leadership and management and the ripple effect this has
- Challenges that arise in the workforce that Enneagram can help with
- How she shares the Enneagram with clients without putting them into a box
- An overview of the 9 core Enneagram types
- The biggest transformations she’s seen when people learn about their archetype and Enneagram
- How learning her Enneagram has helped her leadership
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/074
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Have you ever found yourself in this rut? With the idea that no matter how much money your business makes or how many clients you take on, you still won’t be able to pay yourself more?
In this episode, I’m uncovering how to rethink your costs as a business owner and why it’s important to reframe your CEO pay into the category of an overhead expense instead of a direct cost.
What’s in this episode:
- The difference in decision making when you’re involved in client delivery
- The 2 things you must do when stepping into the role of agency owner
- The transition of your CEO pay as an overhead expense vs. a direct cost
- How you can make this transition work for you
- My advice around breaking habits that aren’t helping you with this goal
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/073
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Ever had a thought pop up in your head that sounds something like this, “I’m not good at delegating,” “delegating is not for me, I’m not quite sure how to do it,” if so, this is the episode for you.
In this episode, I am talking about some of the signs that you might be having some issues with delegating in your business and walking you through solutions to help you start delegating successfully.
What’s in this episode:
- Symptoms that you might be struggling with delegation
- The most common issues I see with delegating
- The solutions to help you begin the delegation process
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/072
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
You know you need processes in place to grow your team, but how will you ever begin to create them when you can’t find the time? This is just one of many hurdles that my clients often face when they are attempting to put better processes and systems in place within their agency.
In this episode, I talk about why we often struggle to create processes for our business and the challenges people face when putting procedures in place. I also walk you through how you can begin to put standard operating procedures in place when you don’t have any time to spare.
What’s in this episode: Why you might be struggling to create processes for your business
The good news about creating standard operating procedures
The biggest challenges of creating processes for your business
How to create systems when you have zero time on your hands
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/071
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
When you hear people talk about taking time off, do you wonder HOW they do it? After all, you might be the one responsible for the day to day operations of managing your clients and team and this makes the idea of vacation sound like some sort of fantasy.
In this episode, I am sharing the two areas you have to examine if you’re ready to take a step away from your business and want to ensure that things can run smoothly while you take a break.
What’s in this episode: What it looks like to be in the place of spiraling up
The identity of being a done for you service provider plus team
Two areas to examine if you want to step back from your business (and keep it running without you)
Limiting beliefs people have about stepping into the CEO and Agency Owner role
What you want to pay attention to when spiraling up in your business
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/070
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
When looking for support for your business growth, you might have considered a group program or 1:1 support… For many entrepreneurs, 1:1 support seems to be the preferred method.
In this episode, I am sharing why I believe group programs are superior to one on one coaching. I break down the 3 common reasons why people tend to want to stay out of group programs and why my program, AGENCY, doesn’t include 1:1 support.
What’s in this episode: Why my program doesn’t include 1:1 support
The 3 main reasons why people try to stay away from group programs
The components that a group program needs to be successful
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/069
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Are you an agency owner who craves the idea of having a personal brand too? It might be simpler than you think.
In this episode, I am debunking the myth that you have to choose one or the other. You’ll hear about how you can make this work by having a crystal clear focus and the first step you should take if you want to grow your personal brand.
What’s in this episode:
- Why you have to have a clear focus to make this work
- The first step in growing your personal brand while having an agency
- Challenges people encounter when growing a personal brand
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/068
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Do you ever put on a favorite pair of jeans or a blazer and it completely shifts how you feel?
There’s a real connection between our clothes and the energetic shifts it can bring to our life and work. In this episode, I talk with my good friend, personal stylist, Nicole Otchy.
What’s in this episode:
- How Nicole got started in personal styling
- The evolvement of her clients and her niche
- Themes she noticed that were holding people back from being themselves
- How she sees imposter syndrome come up in her work
- How a focus on personal styling correlates to time and showing up
- Steps she takes her clients through to identify their personal style
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/067
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Feeling stuck in between the identities of being a done-for-you service provider versus an Agency Owner and CEO? In this episode, we’re going to talk about how to commit to owning the Agency Owner identity.
I share some of the key indicators of being a CEO and Agency Owner versus a done-for-you service provider or a done-for-you service provider with a team.
What’s in this episode: * What the identity of a done-for-you service provider looks like * The role of an Agency Owner and CEO * Being stuck in between the identity of done for you service provider and Agency Owner * Why you need a transitional plan in place to step into your identity of Agency Owner and CEO * Blocks that come up when stepping into the Agency Owner role
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/066
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Are you doing the thing that you really want to be doing? This is something I believe we all should be considering as we run our businesses.
In this episode, I was joined by Jamie Jensen, she’s an incredible award-winning screenwriter, a copywriter for hire, former agency owner and a great friend of mine. Jamie realized while running her business that she didn’t want to be an agency owner, instead, she took a leap of faith to dismantle her agency and follow the path she felt called to.
What’s in this episode:
- What led to Jamie starting her own business
- How she knew she wanted to set up for scaling from the beginning
- Jamie’s biggest lesson in growing an agency
- Her process and reasoning behind dismantling her business
- How to communicate your boundaries
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/064
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Do you want to serve clients who rave about your team, your company and your services? This episode is all about creating a relationship with clients that keeps them happy and satisfied for the long run.
I share some of the foundational elements that will help you with creating happy clients. I also talk about why you actually have to do less to spiral up.
What’s in this episode:
- Fears that entrepreneurs deal with around making their clients happy
- Why you need to let go of hesitations around delegation
- Why you have to learn to do less
- How self-sabotage can come up in your business
- The first thing you have to do to get happier clients
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/064
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
For a lot of the agency owners that I work with, hiring can be this big scary obstacle. Between employment laws, taxes and feeling prepared financially, it can be a big hurdle for business owners.
In this episode, I brought back Amy Bradbury from episodes 10 and 52 of the podcast. Amy is the founder and CEO of Empowered Profit, a full-service accounting agency for online entrepreneurs.
What’s in this episode:
- Her advice for getting the best ROI on your first hire
- Why you should become less reliant on each individual client
- Her advice around bringing on an employee vs. a contractor
- Overwhelm that people experience when hiring employees
- What you need to know about part-time vs. full-time employment
- The true costs of hiring an employee (hint: it’s less than you think!)
- How her team supports clients in hiring employees
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/063
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
One thing that people often get stuck with is delegating client delivery. Perhaps you’ve hired someone but you still feel stranded in client work.
In this episode, I talk about why you might be experiencing this and how you can begin to shift into more of an agency owner identity and start delegating profitably.
What’s in this episode:
- What it looks like to struggle with delegating client delivery
- What it means to delegate profitably
- How to close the gap of struggling with client delivery
- What typically happens when you struggle to claim the identity of an agency
- The differences between a done-for-you service provider and an agency owner
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/062
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Technology is ever evolving so don’t let your sales process fall behind! Business owners and large corporations alike are transitioning to this new sales model of selling via direct message (DM).
In this episode, I was joined by Candace Chatman, a Business Strategist and Direct Message Sales Coach. Candace is brilliant when it comes to sales strategy, finding and attracting the right clients into your DMs and selling high-ticket items all via direct message.
What’s in this episode:
- What Candace does as a Business Strategist and Direct Message Sales Coach
- The difference in selling on sales calls vs. DMs
- How to get the right potential clients into your DMs
- What type of content you need to create to start the sales process
- How to leverage conversations and direct them all back to your direct messages
- The #1 thing business owners get wrong when selling through DMs
- Why you should audit your current sales process
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/061
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Are you running into hiccups as you try to scale from done-for-you service provider to CEO of your agency?
In this episode, I talk about the one mistake I see virtual assistants, online business managers and project managers make as they try to scale into an agency.
What’s in this episode:
- The 4 foundational methods you need in place to scale an agency model business
- The biggest mistake I see from assistant and managerial service businesses
- Signs that you don’t have a scalable offer in place
- What makes a scalable offering
- Examples of service offerings that work well
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/060
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
We’re checking back in with Caroline Hull of Wild Home Podcasting. This episode is a part of an ongoing series I’ve been doing with Caroline over the past year so if you haven’t heard the first three episodes in this series, go back and take a listen. In this series we’ve covered building and hiring a team, prepping for maternity leave and how maternity leave went.
In this episode, Caroline and I have a chat about what changes have happened since our last conversation and she updates us about what she’s implemented in her business. She shares a deep dive into how she overcame the mindset challenges of raising her prices and how switching project management tools increased team productivity.
What’s in this episode:
- What Caroline’s implemented since our last conversation
- How changing project management tools impacted productivity and team management
- The mindset hurdle of raising her prices and what led her to take action
- Why you should optimize packages for what will be better for clients and your team
- Why Caroline brought on a VA and the process behind that
- How she’s been able to delegate tasks using team members existing skill sets
- What she’s learned about stepping into the CEO role
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/059
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Do you struggle to delegate tasks to your team? A lot of agency owners go through tough delegation phases as they spiral up and scale their businesses.
In this episode, I talk about delegation: why you need it, how it can support you as an agency owner, how to relinquish control and the hidden gems that can emerge when you stop being the bottleneck on your team.
What’s in this episode:
- Pitfalls people have around delegating
- How scaling leads to spiraling up
- What people tend to realize when they delegate
- Why you need to stop operating in the done-for-you service provider mode
- The agency owner and CEO identity
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/058
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Every business is unique but when you’re building your done-for-you service-based business you might be curious, “how long will it actually take me to scale this business?”
In this episode, I talk about the expectations of the time frame of growing and scaling your business. I walked through the different stages that I see my clients going through so you could have a better understanding of what the process looks like for service providers who run both large and small agencies.
You’ll learn about the three different phases of running, growing and scaling your business and the things that you need to keep in mind at every phase to help you scale your way.
What’s in this episode:
- The 3 different phases of running, growing and scaling a business
- How you can measure the success of your services
- Why you have to decide on your business model
- What stabilization looks like in your business
- Why you need to start thinking like a leader
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Today’s guest is one of my clients and someone I am excited to share with you, Carli Anna. Carli is a Brand Strategist and Coach for creatives pivoting into passive income.
We started working together over a year ago and she’s had some pretty incredible results since joining The CEO Roundtable. Carli has overcome negative mindsets and went from being burnt out, working all the time (sometimes up to 65+ hours a week) to working 20 hours a week (while having a baby). Not only that, but she increased her revenue from $110,000 to $210,000 while also increasing her profit from $55,000 to $143,000.
You’ll hear what her business looked like before joining The CEO Roundtable and the things she started implementing to get her business into good shape. Carli gives us her insight into the changes she’s made with her time, money and impact and how she shifted an offering to make it available to more clients. She also shares how getting clear on her ideal clients has helped her as she’s grown her business.
What’s in this episode:
- What helped Carli move so quickly when implementing things in her business
- What her business looked like before joining The CEO Roundtable
- How Carli shifted her offerings to attract more clients
- What her course is and how she came up with the idea to create it
- Where Carli hopes her business will be a year from now
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/018
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
In today’s episode, I am talking about how to identify when a team member is underperforming. As a service provider, there will likely come a time when you have to deal with a team member who is underperforming. This is actually an opportunity for you… You might be wondering, how is that? Underperforming team members in your business can be a symptom of a bigger problem.
You’ll learn what steps you can take when you notice underperformance, and how to get to the root cause of the issue - things like communication errors, unclear expectations or confusion about a project. These things can actually help you to see which processes in your business need more attention. I also touch on how navigating these challenges can help you to develop better leadership skills as a business owner.
What’s in this episode:
- What it looks like for a team member to be underperforming
- Why you need to take time to assess and analyze your systems during this process
- Steps to take when you notice a team member is underperforming
- Why Nicole challenges the statement, “hire slow, fire fast”
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/015
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Today I had the pleasure of chatting with Tasha Booth, the Founder and CEO of The Launch Guild, an agency that supports established coaches and course creators, and Coach to Online Support Professionals .
Tasha and I met a few years ago when she joined my mastermind program, The CEO Roundtable. Let me tell you one thing about Tasha: when she sets her mind to something -- she gets it done! In this episode, she shares her secret for getting things accomplished and what her business looked like before joining The CEO Roundtable.
You’ll hear how she went from making $40K in revenue to making nearly half a million dollars! She shares her tips for how she achieved growth so quickly and her journey of going from a virtual assistant to leading a team of 18 in her agency.
What’s in this episode:
- How Tasha got into the online business space
- Her secret for getting things done
- 3 changes she made to stop being a bottleneck to her team
- How she decides when and who to hire for The Launch Guild
- A look at how her money, time and impact has evolved over time
- How her podcast helped to expand her reach and grow her email list
- Tasha’s phrase of the year, “Simplify to amplify my impact.”
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/012
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
This is a very special episode because we’re celebrating a milestone! It’s officially been one year since I launched the podcast and I’ve had 52 consecutive episodes each week since starting. I can’t believe it’s flown by so quickly.
In this episode, I am talking about what my experience was like starting a podcast at the very forefront of the pandemic. I chat about some of the shifts I made and what has all changed since I started this podcast.
What’s in this episode:
My experience in having this podcast for 1 year
Shifts I had to make when launching my podcast during the pandemic
The inspiration that led me to start my business
What’s changed since I started my podcast
The advantages of hosting retreats virtually
Why I launched AGENCY
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/053
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Does your agency’s profitability keep you up at night? If so, you definitely want to hear my conversation with guest Amy Bradbury. You might recognize Amy as I’ve had her on the show before back on episode 10. I wanted to bring her back to talk about some of the issues that come up as you transition to an agency model.
In this episode, Amy talks about what you should truly be focusing on in your business instead of a profit percentage (the answer might surprise you)!
What’s in this episode:
- Her perspective on making an agency model work for you financially
- Money mindset changes she sees CEOs go through
- Why she believes in a conscious spending plan rather than a budget
- What profit planning and money sessions are
- Saving for projects vs. regular cash flow
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/052
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Is the fear of not having profitability holding you back from fully stepping into an agency model business? In this episode series on setting up your agency to scale, we’re talking all about money.
This can hold back a lot of done-for-you solopreneurs from growing their team and scaling their business because they worry about not having the means to make it all work.
Take a listen to hear me explore what profitability is all about, why you need to transition your CEO pay from being a billable expense to an overhead expense and why knowing your numbers is critical as you step into and own the CEO role.
What’s in this episode:
- How profitability has more to do with how the business is run rather than the business model
- The problem I see business owners making when transitioning from solopreneur to CEO
- Why profitability is not all about percentages but what that money can do
- What happens when you don’t know your numbers
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/051
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Is your client delivery process scalable? Could a team easily step in and take over? Your delivery process needs to be set up in a way that is detailed, efficient and repeatable. Otherwise, you’ll find that your delivery methods aren’t helping you as you scale.
In this episode, I am walking you through how your delivery process changes as your agency grows. I talk about how you have to shift, or spiral up as you take on new identities and go from solopreneur to agency owner.
You’ll hear what can happen for your business when you have scalable delivery processes and the 4 things you need in place to create a streamlined and scalable delivery.
What’s in this episode:
- The different phases of growing your business
- How to shift into the next phase of your identity as you scale
- How your delivery process evolves as your agency grows
- What happens when you have a streamlined delivery process in place
- The recipe for a streamlined and scalable delivery
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/050
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Do you feel like you're hitting a wall when it comes to growing your agency? Perhaps you’re finding that you aren’t working with clients that light you or your team up. In part two of this series, we’re talking about ideal clients.
In this episode, I talk about what an ideal client is and how you can identify if you are working with your ideal clients.
We’ll explore what issues can surface when you aren’t working with the right clients and I also share an exercise to help you get clear on who your ideal client is!
What’s in this episode:
- What an ideal client is
- The 5 characteristics and qualities of an ideal client
- What happens when you build services and processes around non-ideal clients
- The results of working exclusively with ideal clients
- Exercises for examining your ideal clients
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/049
Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Is your agency set up to scale? In this series, I am walking you through the 4 foundational areas you’ll want to examine as you move from a done-for-you service-based business to an Agency model business.
In this episode, I start with your services and why these will need to be revamped if you want to truly scale your business.
We’ll talk about what could happen if your offering isn’t scalable and how you can create an in-demand scalable service!
What’s in this episode:
What a scalable service or offer is
What happens if your offering isn’t scalable
Examples of scalable services
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/048
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Request free access at https://www.facebook.com/groups/serviceprovidersthatscale/.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Have you found yourself in a place where it’s time to grow your team and you don’t know where to start? Or maybe you already have the team but you want to figure out how to make everything work better?
In this episode, I was joined by my friend and client Sarah Fox. Sarah is the Founder of the Bookish Fox, a book editing and coaching agency. We explored a few different topics in this episode around building your team (and of course we got into some of my biggest questions around writing a book too).
Sarah shares lessons she’s learned as she’s grown her team, how she’s evolved her standard operating procedure (SOP) process (she swears by the fact that SOPs only take 5 minutes and can save you 5 hours), and obstacles people face when writing their book. If you’re ready to grow your team or have any interest in becoming an author, you’ll definitely want to take notes!
What’s in this episode:
- What Sarah does as the founder of a book editing and coaching agency
- The moment when she knew she needed to hire a team
- What she credits to having her team stick around long term
- Lessons she’s learned from bringing on team members
- Her advice to service providers who want to write a book
- Biggest obstacles people face when writing their book
- How to schedule time into your day to get your book done
- What writing a non-fiction book can do for you as a done-for-you service-based business
For full show notes, resources, and links, head to https://nicolejacksonmiller.com/047
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Request free access at https://www.facebook.com/groups/serviceprovidersthatscale/.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.
Have you ever felt yourself questioning if a client, team member, speaker or guest expert is going to be a good fit for your business? Even though they seem to meet your standard qualifiers? I think we’ve all been there and that’s why this topic is so important for business owners and entrepreneurs!
In this episode, I talk about my on-going journey of examining and implementing my own company values and beliefs. You’ll get a glimpse into what can happen when there are misalignments and how values and beliefs may evolve over time.
I’ll also add that I’m definitely not the expert when it comes to creating values and beliefs in your business. I’ve worked with some great coaches and mentors in this area and if you’re interested in getting support, below are some links to people I highly recommend.
What’s in this episode:
- Why values and beliefs are important
- What I’ve learned about being explicit
- How value and belief misalignments have come up
- Why I believe we should lead with an open mind
- How beliefs and values can be birthed out of experiences
Links:
Trudi Lebron
Michelle Sanchez
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. Let’s be friends. Send me a DM on, Instagram or Facebook.
Are you looking to get your business running more smoothly in 2021? Look no further because I’ve got the perfect guest for you! Today I had on Catherine Calmes, a Certified Director of Operations who helps entrepreneurs with operational planning and team leadership.
In this episode, Catherine and I explore the 5 phases you go through as a CEO and what areas you should focus on first if you’re ready to scale your business.
She tells us about her personal evolution as an entrepreneur and her recommendations for implementing KPIs (or metrics on steroids as she calls them!) into your operational plan.
What’s in this episode:
- What Catherine does for service providers to help them scale
- The transitions she’s made that have gotten her to where she is now in her business
- The 5 phases you go through as a CEO
- What to focus on first when you’re ready for growth
- How to implement KPIs
- The 2 challenges that pop up the most with business owners
- What business owners should look at in 2021
Connect with Catherine:Website | Instagram
About Catherine:Catherine is a Certified Director of Operations who helps online business owners by providing operational planning and team leadership so their business can run efficiently. She uses her background in home organizing, workplace productivity, and managerial experience to help make the vision for your business a reality.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Are you finding yourself stuck in the client delivery? Maybe you find yourself spending hours per day doing client work and you know you could be investing your time elsewhere in your business.
In this episode, I talk about why you could find yourself struggling in this area. Whether you’re a solopreneur or have an agency of 10+ employees, this can happen to anyone and I am walking you through finding the best solutions for you and your business.
You’ll hear my advice on how you can remove yourself from client delivery and tactical ideas for how you can start to remove yourself from client delivery.
What’s in this episode:
- What clients who work with me want to achieve when it comes to client delivery
- Why you have to figure out what works best for YOU as the leader
- The reasons you might struggle with removing yourself from client delivery
- Why you have to make sure you’re hiring the right people
- Tactical ideas of tasks and activities you can let go of
Links:043 - When to Bring on an Account or Project Manager with Janet Beamer
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I am thrilled to share this conversation with guest, Janet Beamer, Founder of The Executive Coordinator. If you have been wondering when and what you need to have in place before bringing on management support for your business then you will not want to miss this episode!
Janet and I worked together just a few years ago when she was getting into the project management space. In this episode, she walks us through how she got started as a solopreneur and what led her to make the transition from virtual assistance to project management.
She gives insight into when you might want to bring on an account or project manager and what you need to know about the transitional period AFTER bringing one on!
What’s in this episode:
- Janet’s story of how she got into the online business space
- What made her transition from virtual assistance to project management
- Red flags that you might need an account manager
- The transitional period CEOs have after hiring an account or project manager
- Areas you want to look at for creating an exceptional client experience
- What it means to Janet to scale her way
Connect with Janet:Website | Instagram
About Janet:This is Janet Beamer of The Executive Coordinator. Janet drives operational readiness and execution for service based businesses while co-creating an exceptional client experience for those they serve. She supports owners and teams with improving client retention and satisfaction. Janet is a mom of a teenager, dog lover and foodie.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Does the thought of “managing” more people in your business make you cringe? Do you feel like you spend too many hours answering team questions or checking in on deadlines? Sometimes you have to learn how to step out of your own way and quit being the bottleneck in your business. Removing yourself as the bottleneck can increase your team’s efficiency and free up your time to focus on other things (like scaling your business).
In this episode, I am sharing how you can stop managing your team and start leading them instead.
You’ll hear my advice on how to guide your team members to make their own decisions and take ownership of their roles. I also let you in on an exercise that will help you become a stronger leader within your company and something one of my clients did that helped save her 4 hours per month (on just one client).
What’s in this episode:
- Why you have to let go of your misconceptions about managing
- An exercise to help you become a stronger leader
- Why you need to communicate the desired end result
- The truth about finding people who are better than you at managing
- How you can teach team members to make decisions without you
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I am excited to share this conversation with body and business integrator, Ali Cranmer. Ali helps menstruating entrepreneurs break free from burnout and reclaim their power through cycle alignment.
Ali shares so much valuable wisdom in this episode about the different phases of the menstrual cycle and how to use them in the most aligned way possible. We explore working with other women who are at different times of their cycle and how the moon phase can come into play with cycle alignment.
She’s had some pretty incredible results not only for her clients but herself too. Be sure to listen closely because she shares the first steps you can take if you want to get aligned with your cycle and begin boosting productivity all while working less!
What’s in this episode:
- What Ali does as a body and business integrator
- Ali’s journey into the online space and how that led her to what she does now
- The different phases of the cycle (and how to use them for more aligned work)
- How to overcome guilt around your productivity
- Her advice on working with other women’s cycles
- The first step to getting in cycle alignment
- Why you need to pay attention to the moon phase
- What it means for Ali to scale her way
Connect with Ali:Website | Instagram
About Ali:Ali B. Cranmer is a body and business integrator helping menstruating entrepreneurs break free from burnout and reclaim their power by aligning with the rhythm of their menstrual cycle. Ali believes women feel an undeniable pressure from society to be able to do it all and we’ve been doing our businesses and our bodies a disservice by glorifying the hustle. She has built her business and membership coaching program on the belief that if we awaken our intuitive powers to listen to our rhythm, we’ll be able to align our businesses with our bodies and experience a deep sense of peace, freedom and self-trust.
Links:Intro to Body + Biz Integration with Cycle Alignment Masterclass (Comes with free Flow Tracker journal)
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Are you ready to develop the habit of having conscious conversations? Whether you’re speaking with an employee or client sometimes there are issues that come up that you have to deal with.
In this episode, I’m talking about how I coined the phrase conscious conversations and what it means to have one. You’ll hear how this differs from the regular, unconscious conversations that we often have with those around us.
If you’re ready to change the way you communicate with your team and clients then you have to listen closely because this episode will be life-changing.
What’s in this episode:
- What it means to have a conscious conversation
- The difference between unconscious and conscious conversations
- Why you might feel resistant to engage in conscious conversations
- The steps to embracing conscious conversations
Links:
The Mindfulness Matters Podcast
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Are you ready for 2021? I believe we all are! However, we couldn’t go into the new year without first reflecting back on how 2020 went and what we’ve learned that we can take with us into next year.
In this episode, I was joined by members of the CEO Roundtable to check-in and reflect on what wins, breakthroughs and obstacles they faced in 2020.
I encourage you to do this for yourself too. Take some time to reflect on this past year and what you’re most proud of (big or small!), think about what your biggest wins were, what lessons you’ve learned and how this can all make you a better person and leader in 2021.
What’s in this episode:
- Reflections and accomplishments from DFY service providers
- What they are planning for 2021
Links:
Amy Bradbury - Empowered Profit, Accounting Agency
Kelsey Kerslake - Pinegate Road, Personal Branding Agency
Jamie Dubose - Zenplicity, a Marketing Agency for Coaches and Creatives
Meg Baker - Meg K and Co, Hiring Agency
Brittney Lynn - Brittney Lynn, PR Agency
Michelle Sanchez - BareMade Studio, Creative Design Agency
Adrienna McDermott - Ava and the Bee, a Digital Marketing Agency for Wedding Professionals
Allie Morris Nute - Verb House Creative, Creative Marketing Studio
Caroline Hull - Wild Home Podcasting, Podcasting Agency
Ginny Krauss - Ginny Krauss, Branding and Design Agency and Greatness Coach
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I spoke with Allie Morris Nute of Verb House Creative and owner of Kate Max Stock. Allie became a client of mine after she purchased her second business and had to figure out her processes for running two different companies.
Over the past year of us working together, she’s really been able to intentionally step into the CEO role and become the visionary in her business.
She shares how she ended up buying the second business and how focusing on internal operations has given her more space to lead. She talks about this learning process and how it’s empowered her to be able to make changes and pivot in her business when she needs to.
What’s in this episode:
- How Allie ended up running two businesses
- Why she calls herself a “trend forecaster”
- Her story of getting her agency started
- Allie’s approach to marketing
- Ideas for turning inward and figuring out your beliefs for your marketing strategy
- How she’s been able to fine-tune her packages and become more efficient with time management
- The biggest change she made in her offering to make it more efficient
- What it means for Allie to scale her way
Connect with Allie:Website | Instagram | Facebook
About Allie:Allie Morris Nute is the lady behind Verb House Creative, an Austin, Texas-based creative marketing studio dedicated to small businesses. Allie provides brand messaging, content creation, & marketing strategy services to incredible ladies she calls her clientfriends.
Walking alongside each clientfriend and making it wildly fun along the way, Allie's helped numerous product based biz ladies find more freedom, less overwhelm and more confidence in their day-to-day marketing and business.
When not happy dancing and working away in her studio, Allie's usually chasing her two-year-old twins across the house and telling her husband she needs "just five minutes of quiet time on the back porch, please." Great ideas don't just appear after all. ;)
Links:HeartMap Quiz
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Do you find that you’re facing the same problems in your business over and over again? As your business grows, you may find that you have to address similar challenges repeatedly when it comes to your services, your team and your leadership.
In this episode, I am digging into why this happens and what you can do about it! I share how growing plants and businesses are similar and what it means to “spiral up” as you grow.
You’ll hear some examples of real challenges that have come up for clients I work with and what lessons they took away from those experiences as they’ve scaled their business.
What’s in this episode:
- What to do if you’re feeling discouraged
- What “spiraling up” means and how it relates to your business
- How you might be asking the wrong questions
- Lessons that people have learned at each level
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
If you’ve been relying on referrals and you’ve reached the point where you’re ready to put together a marketing strategy then you definitely want to listen to this episode. Today I am excited to be sharing this interview with my friend Tamika Auwai.
Tamika helps service providers, consultants, experts and coaches put together a marketing strategy based on her nurture marketing framework, The Nurture Matrix™. In this episode, she shares what this framework is and how it differs from launch content marketing.
She discusses her transition from working a corporate job to starting her own marketing agency, what led her to the decision of simplifying her business model and why you should trust your gut when it comes to making changes within your business.
What’s in this episode:
- What led Tamika to launch her nurture marketing agency
- Her realization that she needed to create a simpler business model
- How she and her team do marketing differently than most other marketers
- Why she believes less is more
- Tamika’s tips on the first thing you should do to set up your marketing strategy
- The differences in nurture marketing vs. launch content marketing
Connect with Tamika:Website | Instagram | Facebook
About Tamika:Tamika is the CEO of Orisha Creative, a full service, nurture marketing agency serving growth-focused online Coaches, Consultants and Experts. She is the creator of The Nurture Matrix™, a high-converting evergreen nurture marketing framework that keeps her clients off the content creation treadmill and fills their premium service offerings months in advance.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
During the Fall season, as the days get shorter and the weather gets colder, I like to take time to reflect on the year. Creating this space allows you to revisit what’s working, what’s not and make some changes so you can re-establish your roots and continue to grow in a way that’s aligned.
In this episode, I talk about a few transformative moments that have happened to me that have shaped me as an entrepreneur. I share a personal story about a pivotal moment during my corporate career and how my most recent CEO Roundtable retreat helped mold me into the leader I am today.
You’ll also hear the 10 things that I’m most grateful for this year and why you HAVE to surround yourself with great people.
What’s in this episode:
- Reflecting on the year during the fall season
- Why it’s essential to surround yourself with great people
- The number one thing I am grateful for this year
- 10 things that I am grateful for in 2020
Links:Essentialism: The Disciplined Pursuit of Less
The CEO Roundtable
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I had a conversation with Adrienna McDermott, a former Immersion client of mine and current CEO Roundtable member. Adrienna has a unique story of how she got into the world of online business and I’m so excited for you to listen in on our conversation.
Adrienna became an entrepreneur after starting a bridal boutique, wedding planning and floral business with a friend. After feeling burnt out and depleted, she discovered that she wanted to take a different path and eventually got into digital marketing. We talk about this journey and how she got to the point of niching down her ideal client.
She gives insight into the process of hiring and how this helped her to grow her business. She talks about how her business and the wedding industry as a whole has been impacted by the pandemic. You’ll also hear how she reached a record-breaking month this past July, how she’s been able to consistently pay herself as the CEO of her own business and what scaling means to her.
What’s in this episode:
- Why Adrienna started a digital marketing agency for wedding professionals
- The first business she started before doing what she does now
- How she pivoted after realizing she didn’t want to run that business forever
- The transition of niching down her ideal clients
- Her process of bringing on team members virtually
- How quickly she was able to see results after hiring her team
- What it means to Adrienna to scale her way
Connect with Adrienna:Website | Instagram | Facebook
About Adrienna:Adrienna McDermott is a former bridal boutique owner, wedding planner, and florist turned digital marketer. She is the owner and founder of Ava And The Bee, a digital marketing agency for wedding professionals. With over 10 years of industry experience, Ava And The Bee helps wedding pros create more freedom and space in their business.
She is also the founder of The Creative VA Academy, a hub for female artists and creatives who are looking to hone their natural skills and establish a profitable business that earns them a full-time income doing what they love.
When she's not working in her signature cotton t-shirt and top knot, you can find her with a cup of hazelnut iced coffee in the pottery studio. She lives in Milwaukee, with her tripawd black lab Cooper, cat Brutus and Fiancé, Frank.
Links:
The Creative VA Academy
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Are you running into problems when it comes to delegating to your team? Today I am talking about the real reason why your team isn’t working and what you implement immediately to make it better.
As you begin to bring on team members, you’re bound to hit some bumps in the road. In this episode, you’ll hear first hand some of the issues that can come up and the stages that you may go through as you grow.
You’ll learn why it’s critical to try out a few solutions when problem-solving in your business. I will also share a few foundational elements that could be causing some of these hiccups with your team along with solutions that will help you address the situations head-on.
What’s in this episode:
- Issues that could come up as you grow your team
- Why you might have to experiment to truly diagnose the problem
- The stages you’ll go through as you grow your business
- Foundational elements you might need to tweak in your business
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I am chatting with prior CEO Roundtable member, Danielle Tucker. Danielle is the founder of Professional Speaker Websites. She helps build luxury websites for coaches and speakers who want to get paid to speak and position themselves as thought leaders within their industry.
Danielle shared so much wisdom in this episode on how you can start to build your credibility as a speaker and land paying speaking opportunities! She gives incredible insight into positioning yourself as an expert and the importance of testimonials.
We discuss her journey from an accidental entrepreneur to where she is now. She talks about everything from why she decided to niche down her ideal client, her client process and the challenges she’s faced as a CEO -- learning how to be a leader and grow her team. I think you’ll enjoy hearing her advice and thoughts on why you have to be brave on your journey to scale your way!
What’s in this episode:
- Why she calls herself an accidental entrepreneur
- Her tips for positioning yourself as an expert to your audience
- How to get paid for in-person and virtual speaking gigs
- What you can do to drive traffic to your website
- Why she decided to niche down her ideal clients
- Challenges she faced while growing her team
Connect with Danielle:Website | Instagram | Facebook
About Danielle:Danielle Tucker is the founder of Professional Speaker Websites, a company that specializes in luxury websites for coaches and speakers who are READY to get paid to speak, and position themselves as the leading thought leader in their industry. Through strategy, design, and messaging, Danielle empowers speakers with a website that not only looks good but also functions as a marketing machine to get you booked for in-person and virtual speaking engagements. After you experience Danielle you will know why up-leveling your website is ESSENTIAL if you want to be taken seriously as a speaker and thought leader!
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today’s episode is about creating more time. Time can be a touchy subject for many of the done-for-you service entrepreneurs I work with because it feels like there is never enough of it!
But what if I told you that it is possible to create more time in your schedule? There are a few things you can do so you can spend more time focusing on doing the activities that are really going to help you grow and ultimately scale your business.
In this episode, I am sharing the 4 Ds that will help you create more time to work on building your business along with some concrete, practical examples that will help you reclaim your schedule.
What’s in this episode:
- Why you have to be thoughtful and intentional about what you’re creating
- The importance of taking ownership of the leadership role
- The 4 Ds for creating more time for your business
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I am checking back in with Caroline Hull of Wild Home Podcasting. If you aren’t familiar with Caroline yet make sure to go listen to the other episodes of this series to hear her journey throughout this year. In our first and second episodes, we heard from Caroline about building her business, hiring a team and prepping for maternity leave.
In this episode, Caroline and I discuss how her maternity leave panned out and the lessons it taught her as she came back to her business full-time. She talks about realizations she’s had around creating a more standardized process for her podcast editors and stepping into the CEO role with intention.
She has some big plans for the fourth quarter and we dig into that together discussing some of the products and services she is planning to focus on. Caroline gives insight into why she’s setting the foundation for certain processes in her business and the bigger goals she is setting looking forward as she continues to scale her business.
What’s in this episode:
- How the past three months have been for Caroline
- A check-in on her revenue, time and impact this quarter
- How she brought on clients while on maternity leave
- What she’s implementing moving forward after her break
- How to navigate standardization while accommodating client needs
- Her experience with her second season of her podcast
- Caroline’s plans for the fourth quarter of her business
Connect with Caroline:Website | Instagram
About Caroline:Caroline is a podcasting expert and owner of Wild Home Podcasting, a boutique podcast editing and production agency, and a homeschool mom who helps at-home podcasters launch their voices into the world. She discovered her intense love for podcasts after launching her own podcast with her biz bestie and in the process, finding her own confidence and voice. Caroline believes that everyone has a unique perspective and story worth sharing. She has a passion for helping others do this through their podcasts.
Caroline has been featured in podcasts such as Generation.Mom, Proof to Product, Positively Creative, How to Fail, Day in the Life and Creative Biz Rebellion. She also shares podcasting tips and a peek into her wild life on her podcast, the Wild Home Podcast.
Links:002: HOW SHE'S SCALING HER PODCAST PRODUCTION COMPANY WITH CAROLINE HULL PART 1
016: EVERYTHING YOU NEED TO KNOW ABOUT PREPARING FOR MATERNITY LEAVE WITH CAROLINE HULL
Dubsado
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Every business is unique but when you’re building your done-for-you service-based business you might be curious, “how long will it actually take me to scale this business?”
In this episode, I talk about the expectations of the time frame of growing and scaling your business. I walked through the different stages that I see my clients going through so you could have a better understanding of what the process looks like for service providers who run both large and small agencies.
You’ll learn about the three different phases of running, growing and scaling your business and the things that you need to keep in mind at every phase to help you scale your way.
What’s in this episode:
- The 3 different phases of running, growing and scaling a business
- How you can measure the success of your services
- Why you have to decide on your business model
- What stabilization looks like in your business
- Why you need to start thinking like a leader
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I’m interviewing my good friend, Jordan Gill. Jordan is an Operations Consultant and Founder of Systems Saved Me, where she helps overworked entrepreneurs streamline their businesses.
Jordan started her business under a retainer model and quickly realized how unsustainable this was for her. She knew she had to find another way to bring revenue into her business in a way that was more aligned with her strengths and what she enjoys doing. That’s why she started offering intensives that she calls VIP Days.
She walks us through how she came to this realization and the hesitation she sees many other business owners face with this type of business model. She and I chat about her marketing practices and why she is a huge believer in creating strong, mutually beneficial referral partnerships. You’ll hear what you should consider if you are thinking about adding intensives to your service offerings and why you need to charge more for these services.
What’s in this episode:
- How Jordan started Systems Saved Me and what services she offers
- What led her to the decision of helping seasonal businesses
- Jordan’s 5 step framework for seasonal business owners
- Her realization that retainer work wasn’t sustainable and moving to VIP Days instead
- Why she is adamant about creating referral partnerships
- What you should consider if you want to try VIP Days
- Why you need to charge more than your hourly rate for VIP Days
Connect with Jordan:Website | Instagram | Facebook
About Jordan:Jordan Gill, operations consultant and founder of Systems Saved Me, helps overworked one-woman shows become streamlined solopreneurs. Her jam is creating a cohesive operating system for managing your tasks, files and inbox. She’s been on podcasts like What Works and CEO Vibes sharing her love of replacing monthly retainers with one day virtual intensives. She currently lives in Dallas TX with her cavapoo Vivienne and collection of 1,000 piece jigsaw puzzles.
Links:Systems Saved Me Podcast
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
With the next quarter on the horizon, I thought this would be a great time to explore how you can make this your best quarter yet. Planning ahead can set you up for massive success and get you on track and aligned with your goals.
In this episode, I talk about what practices I do to prepare for my quarterly planning with my team. I talk about examining your goals and metrics from the prior quarter so you can intentionally plan ahead.
You’ll learn the importance of celebrating your mistakes and failures (because contrary to popular belief, they are necessary tools for learning). I also touch on getting specific about the results you want and how to lead your quarterly planning meeting with your team.
What’s in this episode:
- What I do prior to quarterly planning with my team
- Why you need to examine your goals and metrics from the prior quarter
- Why you should celebrate mistakes and failures
- Reasons why you need to be very specific about the results you want
- Main focus points to plan out the quarter with intentionality
- How to handle changes gracefully
Links:Special Episode: Leading Your Business During a Crisis
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I am interviewing a dear friend, Sales Strategist and Money Mindset Coach, Erin Lindstrom. Erin is the Founder of Shiny Bitches, Creator of Human Being Club and Host of the Thank You For You Podcast.
Erin talks about how she got started in the online space and her experience of working with a business partner. She shares how she shifted to the work she does now and her process for helping people improve their sales by looking at where they are now and what they want for their business and themselves.
We talk about why you have to show up powerfully in the world. You’ll also hear Erin’s advice on honoring yourself and who you are during the process of scaling your business!
What’s in this episode:
- How Erin got started in the online business space
- Her advice on working with a business partner
- How she helps people with their sales based on where they are and what they want
- The advice she has on pausing and checking in with yourself when things aren’t going as planned
- How you can use assessments as a frame of reference for business decisions
- The program she developed to help people become better, more informed coaches
Connect with Erin:
Website | Instagram | Facebook
About Erin:
Erin Lindstrom is a sales strategist and money mindset coach for I-care-about-the-world humans, Creator of Human Being Club, a monthly coaching membership, and the Host of the Thank You For You Podcast. Erin helps her clients achieve their life and business goals with a blend of down-to-earth spiritual tools and practical techniques. When she's not working with online business owners helping them close $1000-100,000 per month in sales, you can find her making up board games with her kids, performing improv on (a currently digital) stage, inspiring people to become foster parents, or having a long conversations about life and the universe on her front porch in Norfolk, Virginia.
Links:The Mindfulness Matters Podcast
Human Design
Kolbe Assessment *affiliate link
Understanding Human Design: The New Science of Astrology: Discover Who You Really Are
Human Being Club
Shiny Sales Course
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I’m talking all about delegation. Delegation is a critical step for growth in your business. Learning how to delegate effectively will empower your team to lead in their role and take full ownership of their position.
In this episode, I talk about why delegation is important and how not delegating can cause some hiccups in your business. You’ll discover the challenges that people face when delegating to their team.
I also share some pointers for training your team to ask fewer questions during the delegation process and the seven steps for delegating tasks to your team!
What’s in this episode:
- Why delegation matters and what delegation is
- The common challenges people face when delegating
- How not delegating can negatively impact you
- The 7 steps for delegating tasks to your team
- How to reduce the number of questions that your team asks you
Links:Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I brought on one of my longtime clients, Jamie Dubose. Jamie is the Founder and CEO of ZenplicityNow, a digital marketing agency that helps clients create results-driven relationships with their target audience.
Like many entrepreneurs, Jamie felt undervalued at her previous job and was craving more freedom and flexibility. Her friend suggested she start her own business as a Virtual Assistant. She listened and never looked back. In this episode, we talk about the shifts she made from Virtual Assistant to Founder of a Digital Marketing Agency.
Jamie and I explore her packages and how they’ve evolved over the years. You’ll hear how she’s learned to price her services, how she helps people launch membership sites and why she is adherent to gathering data for her clients.
What’s in this episode:
- What Jamie does through her digital marketing agency and who she serves
- How she moved from VA services into marketing services
- What her marketing packages are now and how they’ve evolved
- How she helps clients co-create their packages
- Mindset shifts she’s had to overcome in pricing
- Jamie’s tips for people who don’t know where to start with marketing
Connect with Jamie:Website | Instagram | Facebook
About Jamie:
Jamie DuBose is the Founder and CEO of ZenplicityNow.com, a digital marketing agency that helps profitable, purpose-driven entrepreneurs become more sustainable through marketing, membership and metrics. She helps clients create results-driven relationships with their audience so they can share, sell and teach what they love.
Links:New Subscriber Nurture Sequence Plug & Play Framework
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today we’re talking all about marketing, specifically how you can be more consistent in your marketing efforts when you have a limited amount of time. As a done-for-you service provider, oftentimes you may be so busy serving your clients that you might find that you’ve neglected your own marketing strategy.
I want to help simplify the marketing process for you. In this episode, you’ll learn about my three consistency principles and several marketing tactics you can use to reach your ideal audience. I also let you in on some genius advice I got from a friend on getting to know your clients’ level of awareness and how it impacts whether or not they’ll reach out to work with you.
You’ll also gain a better understanding of the challenges that can come up for done-for-you service providers in marketing and the things you should keep in mind to create content that converts.
What’s in this episode:
- The 5 common challenges I see done-for-you service providers struggle with in marketing
- Marketing tactics you can use to reach your audience
- My 3 consistency principles
- The biggest mistake that I see service providers making in marketing
- What you should keep in mind when creating marketing content
- Why you need to be aware of your clients’ level of awareness
Links:Timeless Marketing Methods Worksheet
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today’s conversation is about making your business stand out from your competitors with brand strategist and designer, Michelle Sanchez. Michelle is one of my clients and the founder and creative director of Baremade Studio where she helps mission-driven businesses develop impactful brands.
Michelle started freelancing while in college but settled into a corporate career after graduating. It was during her pregnancy when she realized she wanted more flexibility in her life. This want was what ultimately pushed her to jump back into freelancing full-time. She shares her journey of building her company, tearing it down and building it back up again.
In this episode, you’ll hear us unpack how she’s learned to work within her zone of genius and get clients results in a way that serves her best. She talks about how she’s been able to spend less time in her business as she’s developed more scalable offerings, what challenges she helps clients overcome and how you can figure out your why and brand values.
What’s in this episode:
- What Michelle does as a brand strategist and designer
- Why she scaled back to rebuild her company
- Her realization that she couldn’t control everything and finding her zone of genius
- How she felt about moving from monthly retainers to one-day only offerings
- How offering the Designer for a Day service has allowed her to work less while making more revenue
- What challenges she helps clients overcome within their business
- The two areas you should focus on to stand out from your competitors
Connect with Michelle:Website | Baremade Studio | Instagram | Facebook
About Michelle:
Michelle Sanchez is the founder and creative director of Baremade Studio, a creative design agency cultivating impactful brands for mission-driven businesses. She provides brand support through strategy and design, building service-based online businesses who are ready to launch digital products or online courses.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today you’ll be getting a behind the scenes look into my mastermind program, the CEO Roundtable. I’m chatting about what led me to get into this work and how I help done-for-you service providers stabilize their business to ultimately grow and scale their way.
You’ll hear my story of starting out as a Virtual Assistant and discovering that this path wasn’t right for me. I talk about the unexpected conversation I had that led me to starting my Project Management business. I share the story that changed everything for me when my upcoming wedding forced me to make a choice between halting work or bringing on additional support for my growing business.
As I’ve run The CEO Roundtable now for almost three years, it’s evolved a bit and you’ll learn about the changes I’ve made along the way. I also go over what people get from this program when it comes to leadership, strategy and taking action in their business!
What’s in this episode:
- How I started my business as a Virtual Assistant
- The a-ha moment that led to my Project Management business
- How I discovered what I truly enjoy doing
- Why I started mentoring done-for-you service providers and how this led to creating The CEO Roundtable
- How I’ve shifted the program since starting
- What people get when they join the program
Links:The Big Leap: Conquer Your Hidden Fear and Take Life to the Next Level
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I brought on Kim Herrington to chat all things SEO. Kim is someone who helps service providers, online experts and course creators get more online traffic with SEO and marketing. I absolutely love her approach because she helps people increase traffic with less work (which I am ALL about).
She and I explore how you can determine whether or not it makes sense for you to be implementing SEO strategies. Plus what you can do to make your SEO strategy as easy, effective and efficient as humanly possible!
You’ll get her insight on how being a blogger inspired her to learn about SEO, what it’s like working with your significant other and the biggest mistakes to avoid when it comes to SEO. Be sure to stick around to the end where she shares some great tips on domain diversity, competing content and her thoughts on content quality vs. quantity.
What’s in this episode:
- How being a blogger inspired Kim to learn about SEO and led her to start a digital marketing agency
- What it’s like to have the operational and HR side of her business delegated (plus her experience working with her husband)
- How niche-ing down her target audience helped her get clear in her marketing strategy
- How to know if you should implement an SEO strategy for your business
- The biggest mistakes that Kim sees people making with SEO
- Her tips on competing content and domain diversity
- One piece of advice she would’ve given herself 3 years ago
Connect with Kim:
Website | Instagram | Orsanna
About Kim:
Kim Herrington helps service providers, online experts, and course creators get more website traffic with SEO and marketing strategies focused on increasing traffic with less work. She’s worked with people like Sarah Von Bargen, Paul Jarvis, and many more to increase organic traffic as much as 1,000%.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today, we’re talking about an assessment that I use with practically everyone. It’s been a great tool for all of my clients, team members, friends and loved ones to help me get to know them even better. The assessment is the Kolbe A and in this episode, I am sharing what exactly it is and how you can use it in your business and life.
You’ll learn why I am an advocate for the Kolbe (seriously, I have gifted this to all of my clients and even my husband). I talk about what the Kolbe assesses and how this is helpful for better understanding yourself and your team members or clients! I share some challenges that could pop up that could be Kolbe related, the various action modes of the Kolbe and the one Kolbe result that is very different from the rest.
What’s in this episode:
- Why assessments are useful for better understanding yourself and others
- What the Kolbe assesses: how a person takes action when they’re striving
- The 3 parts of the mind and how they affect which assessment you might choose
- The 4 action modes that Kolbe measures and the different areas of each
- Why you might consider using the Kolbe in business
Links:
Kolbe Assessment *affiliate link
Strength Finder
Enneagram
DISC
Human Design
The Four Tendencies
Myers-Briggs
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
There are some affiliate links above and I may receive commissions for purchases made through these links. These are products I personally use, recommend and mention in the episode.
Today’s guest is one of my clients and someone I am excited to share with you, Carli Anna. Carli is a Brand Strategist and Coach for creatives pivoting into passive income.
We started working together over a year ago and she’s had some pretty incredible results since joining The CEO Roundtable. Carli has overcome negative mindsets and went from being burnt out, working all the time (sometimes up to 65+ hours a week) to working 20 hours a week (while having a baby). Not only that, but she increased her revenue from $110,000 to $210,000 while also increasing her profit from $55,000 to $143,000.
You’ll hear what her business looked like before joining The CEO Roundtable and the things she started implementing to get her business into good shape. Carli gives us her insight into the changes she’s made with her time, money and impact and how she shifted an offering to make it available to more clients. She also shares how getting clear on her ideal clients has helped her as she’s grown her business.
What’s in this episode:
- What helped Carli move so quickly when implementing things in her business
- What her business looked like before joining The CEO Roundtable
- How Carli shifted her offerings to attract more clients
- What her course is and how she came up with the idea to create it
- Where Carli hopes her business will be a year from now
Connect with Carli:
Website | Instagram
About Carli:
Brand Strategist & Coach for creatives pivoting into passive income; Carli helps entrepreneurs actually look different from trends and competitors so their business stands out, scales faster, and drives profits. She also teaches brand designers how to up-level their branding biz by offering better brand strategy for their clients.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I am exploring what you should do if you’ve discovered that you aren’t in the best relationship with a client. Maybe you’re having thoughts about whether you want to continue working with them or if you want to release them to make room for more ideal clients.
This can come up for service providers as they’re growing their business and they begin auditing their client roster. In today’s episode, I share the circumstances that might cause you to rethink some of your clients and why you absolutely have to let go of clients who aren’t the right fit for you!
You’ll get insight into the 3 signs that might occur that will let you know that it may be time to let go of a client and one optional (but still important) sign that you may consider. I also give some tips for the best way to handle releasing a client.
What’s in this episode:
- The circumstances where you might consider firing a client
- Why you have to let go of non-ideal clients if you want to grow your business
- 3 signs that you may need to let a client go (and one optional sign to be aware of)
- How to release a client the right way
Links:
015: How to Handle an Underperforming Team Member
Dare to Lead: Brave Work. Tough Conversations. Whole Hearts
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I am excited to bring back Caroline Hull of Wild Home Podcasting. Caroline is a member of my mastermind program, The CEO Roundtable and has graciously agreed to be a part of a series on my podcast where we will check in every three months as she implements strategies to grow and scale her business.
Caroline has had a lot of changes within her business since our initial conversation. Despite being in the midst of a pandemic, she has brought on two new hires and went from working twenty hours a week to around ten or less!
In this episode, we chat about how her business has looked during the pandemic including what she did to retain clients (and even bring on new ones). She shares her big wins over the course of the past three months including preparing herself and her team for her maternity leave. Caroline also discusses the mindset shifts she’s had to make as she moves away from client work and how she is taking more ownership of her CEO role.
What’s in this episode:
- The biggest wins she’s had in her business
- Why she brought on two new team members
- What she did to retain her clients during the pandemic
- How her time, money and impact has evolved over the past three months
- Caroline’s vision for where her business will be next quarter
- Mindset shifts she had to fully embrace the CEO role in her business
Links:
002: HOW SHE'S SCALING HER PODCAST PRODUCTION COMPANY WITH CAROLINE HULL PART 1
Launch Intensives
Connect with Caroline:
Website | Instagram
About Caroline:
Caroline is a podcasting expert and owner of Wild Home Podcasting, a boutique podcast editing and production agency, and a homeschool mom who helps at-home podcasters launch their voices into the world. She discovered her intense love for podcasts after launching her own podcast with her biz bestie and in the process, finding her own confidence and voice. Caroline believes that everyone has a unique perspective and story worth sharing. She has a passion for helping others do this through their podcasts.
Caroline has been featured in podcasts such as Generation.Mom, Proof to Product, Positively Creative, How to Fail, Day in the Life and Creative Biz Rebellion. She also shares podcasting tips and a peek into her wild life on her podcast, the Wild Home Podcast.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
In today’s episode, I am talking about how to identify when a team member is underperforming. As a service provider, there will likely come a time when you have to deal with a team member who is underperforming. This is actually an opportunity for you… You might be wondering, how is that? Underperforming team members in your business can be a symptom of a bigger problem.
You’ll learn what steps you can take when you notice underperformance, and how to get to the root cause of the issue - things like communication errors, unclear expectations or confusion about a project. These things can actually help you to see which processes in your business need more attention. I also touch on how navigating these challenges can help you to develop better leadership skills as a business owner.
What’s in this episode:
- What it looks like for a team member to be underperforming
- Why you need to take time to assess and analyze your systems during this process
- Steps to take when you notice a team member is underperforming
- Why Nicole challenges the statement, “hire slow, fire fast”
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today, I’m speaking with Meg Baker, a Hiring Expert, Business Consultant and Founder of Meg K and Co. She helps visionary entrepreneurs with done-for-you hiring and building systems for their businesses and teams. Meg is also a member of The CEO Roundtable, my mastermind program!
In today’s episode, we talk about how to adjust your services as you learn what you do (and absolutely don’t) like to do in business. She shares how she got started in the world of online entrepreneurship as a virtual assistant before dabbling in Account and Project Management which ultimately led her to what she does today.
Meg gives us insight into reframing how you think and finding opportunities based on your unique strengths. She also shares how codependency can appear in business relationships and what you should do if you start noticing these tendencies.
What’s in this episode:
- What led Meg to take a leap from being a teacher to starting an online business
- Her experience of dabbling in different tasks to discovered what she liked and what suited her strengths
- How she became aware of avoidance in her work, which is what led her to join the CEO Roundtable
- What Meg does to walk her clients through the process of hiring and building systems (plus the different areas she assesses before making recommendations to her clients)
- Why you need to create clear expectations with clients and team members
- What codependency can look like in the workplace and how to manage it
Links:
007: 3 STEPS TO HANDLE BOUNDARY-CROSSING CLIENTS
008: TRIPLE YOUR REVENUE AND DOUBLE YOUR PROFIT IN 12 MONTHS WITH KELSEY KERSLAKE
Codependent No More: How to Stop Controlling Others and Start Caring for Yourself
Scaling Mindset Guide
Connect with Meg:
Website | Instagram
About Meg:
Meg helps with visionary entrepreneurs with their hiring and planning and execution of their projects. She essentially translates the visionary's goals and figures out who they need on their team and teaches the visionary how to lead them. Essentially, Meg helps visionaries stand in their power and get the right people on board so they can scale and be more profitable!
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I am sharing my thoughts around launching a course when you’re a done-for-you service provider. The truth? Most service providers are doing it wrong and I don’t want you to make the same mistake. (I share this also from personal experience --- I’ve messed this up too!)
Here’s the thing… launching a course won’t save your business. If your business is already struggling, it will only add fuel to the fire. In today’s episode, I share what you need to have nailed down before even thinking about launching an additional revenue stream.
You’ll hear why you need to have your done-for-you services running smoothly from both a financial and delivery standpoint before launching a course. I also chat about having the right growth strategy in place and how when you do this right, you’ll be able to scale your business (and work a lot less!)
What’s in this episode:
- Why a course isn’t the easy way out
- Why you need to build offerings around your ideal client
- The differences between done-for-you, done-with-you, and do-it-yourself
- How getting your services running smoothly will give you leeway to experiment with additional offerings
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Today I had the pleasure of chatting with Tasha Booth, the Founder and CEO of The Launch Guild, an agency that supports established coaches and course creators, and Coach to Online Support Professionals .
Tasha and I met a few years ago when she joined my mastermind program, The CEO Roundtable. Let me tell you one thing about Tasha: when she sets her mind to something -- she gets it done! In this episode, she shares her secret for getting things accomplished and what her business looked like before joining The CEO Roundtable.
You’ll hear how she went from making $40K in revenue to making nearly half a million dollars! She shares her tips for how she achieved growth so quickly and her journey of going from a virtual assistant to leading a team of 18 in her agency.
What’s in this episode:
- How Tasha got into the online business space
- Her secret for getting things done
- 3 changes she made to stop being a bottleneck to her team
- How she decides when and who to hire for The Launch Guild
- A look at how her money, time and impact has evolved over time
- How her podcast helped to expand her reach and grow her email list
- Tasha’s phrase of the year, “Simplify to amplify my impact.”
Links:
How She Did That Podcast
Connect with Tasha:
The Launch Guild | Launch Guild Instagram | Tasha Booth | Tasha Booth Instagram | Podcast
About Tasha:
Tasha Booth began her journey in the online business space five years ago as a virtual assistant when she decided she was tired of living an ‘ordinary’ life on someone else’s terms. As her business grew, so did her commitment to helping others figure out how to make the life they craved a reality. Now, whether she’s leading her team of 18 to support established coaches and course creators as the Founder and CEO of The Launch Guild agency, coaching virtual support professionals as they start and scale their own business, or hosting the ‘How She Did That’ podcast for VAs, OBMs, and project managers, Tasha is always helping other entrepreneurs live more fully in their zone of genius.
When she’s not supporting her team of 18, she proudly spends her time as an Air Force wife to her husband Scott, stepmom to Grace and Meredith, and work from home dog mom to Stanly and Boomer.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
When you're hiring for your business, the process doesn’t stop once you’ve found the perfect match. After bringing on your new team member, there are still a few critical steps you need to take to make sure they’re set up for success.
You could hire the best person in the world for the role, but if you don’t have these crucial foundational pieces set up then things may not work according to your plan.
I know what you might be thinking, you already have limited hours in your day and you’re super busy building your service-based business. But hiring well and having low team turnover will make it easier to stabilize your business and set you up for greater success as you grow and scale.
Ready to find out EXACTLY what three steps you should implement when bringing on support for your business? In today’s episode, I’ll walk you through the exact steps we use to onboard new team members and why setting up team members for success is so necessary for growth.
What’s in this episode:
- What you must have in place before hiring new team members
- Why you absolutely need to set up new hires for success (starting on day one)
- How putting processes together will give you a return on your time and financial investments
- The three steps to bring on the support that will help you stabilize then grow and scale
Links:
5-Day Scaling Challenge
009: 6 THINGS TO HAVE IN PLACE BEFORE HIRING
Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.
Lastpass
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
The transition from solopreneur to CEO is a challenging one. There are many roadblocks and hurdles to overcome when it comes to building scalable offerings, attracting the clients that are the right fit for you and of course, building a team you trust.
Today, I had the pleasure of talking to one of the founding members of The CEO Roundtable, Amy Bradbury. Amy is the Founder and CEO of Empowered Profit, a full service accounting agency for online business owners and entrepreneurs.
Amy and I chat about her journey as an entrepreneur and how burnout nearly caused her to walk away from her business. We explore how she did a “spring cleaning” to her calendar so she could become intentional about hiring, delegating, and training new team members. You’ll hear how she set up her growing team for success by instilling trust in them and how when these elements come together correctly, it results in a better experience for your clients.
Amy shares how she’s learned to evolve her deliverables for clients depending on their specific needs. She also gives us insight into developing your own Tax Strategy, and calculating your CEO Pay to help you reach your income goals and SO much more!
What’s in this episode:
- Amy’s pivotal moment in her business of nailing down her ideal client (and discovering that you don’t have to work with everyone if it’s not a fit)
- How she’s learned to experiment with her offerings and evolve them as she’s scaled her business
- The benefits of having a targeted, niche audience from a deliverables perspective
- Amy’s unique way of helping clients make the income they desire
- How Amy walks her clients through setting up their business foundations
Links:
Money Monday Series on IGTV
Connect with Amy:
Website | Instagram | Facebook
About Amy:
Amy Bradbury is the Founder and CEO of Empowered Profit, the full service accounting agency for entrepreneurs and online businesses. Amy and her team challenge the notion that old, white, guys are the ones who should be in charge of the money and bring a fresh perspective to the financial conversation that transforms potential feelings of anxiety around money management to confidence and clarity. Through a combination of done for you services and consulting, Amy and her team consistently make online businesses more profitable while allowing kick-ass women entrepreneurs to make even more of an impact in their homes, communities, and in the world.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
When I talk to service-providers that are growing their businesses, they often share that they want to hire more team members to support them, but aren’t sure where to start. They’re afraid of making the wrong hire or increasing their expenses without seeing a return.
These concerns are not silly and shouldn’t be dismissed as purely “mindset blocks.” They are real and valid.
I know, because I’ve been there. I’ve hired the wrong people, overpaid for services, overlooked structural issues that needed to be addressed before adding more clients and team members to my business. Luckily, learned from them, grew and evolved.
Building a successful team is more than having a perfect job post and application process (even though I’m a huge fan of those too!) It’s about diving into the foundational elements of your business and building a business that’s set up to scale.
Want to learn how I did it? And how I’ve helped dozens of other service-providers do the same? Tune into today’s episode to learn more about our process!
After listening, if you’re ready to take these teachings to the next level, then make sure to sign up for our 5-day challenge that starts May 18th!
Confidently Scale Your Service-Based Business in 2020
+ Double Your Revenue (without burning out!)
Click here to sign up!
What’s in this episode:
- Why your business needs to be stabilized with packages and deliverables that are streamlined and scalable
- What is a hiring plan and why you need to have one in place
- How you can take a look at the three parts of the mind to decide what to outsource next
- How a job post helps you to get clear on exactly what you need and want in your business
- Why you should have an application in place to help vet potential team members
- Why you need an onboarding plan to create expectations of what team members will take ownership over
- Why you need to cultivate a leadership mindset before you bring on team members
Links:
001: What It Means to Scale Your Business Your Way
The Kolbe A Assessment
The Life Coach School Podcast
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Investing in your team is essential if you plan to build a business that runs smoothly and without your 24/7 supervision.
Today I had the pleasure of bringing on another client that I’ve been fortunate enough to work with for over two years. I sat down with Kelsey Kerslake, Founder and Creative Director of Pinegate Road, a branding and web design agency.
We talk about shifting your mindset from freelancer to CEO and showing clients that you’re the expert at what you do. Kelsey shares how she tripled her revenue and doubled her profit within her first year of joining The CEO Roundtable, my mastermind program. She talks about how investing in her team gave her the opportunity to generate other revenue streams (as well as being able to take and fully enjoy her maternity leave!)
Kelsey also explains how she went from working over 60+ hours a week down to just 16 hours!
What’s in this episode:
- How Kelsey got started in branding and web design and how having the support from her agency has helped her transition into coaching
- What made Kelsey realize she wanted to grow her business beyond just herself
- Her expectations for hiring out and what surprised her most about hiring a team
- How she felt after bringing on support in her business
- The biggest challenges she faced while building an agency
- Her advice for someone struggling with the balance of trusting their team to take ownership over their role and jumping in when needed
- What it takes to be open and clear with your team to dissipate problems and get on the same page with each other
- How Kelsey planned for maternity leave
- The steps she took to build out processes and what types of roles she hired out before leaving
- What it looked like to design her life around her business in order to do what she wants on her own terms
- How she tripled her income and doubled her profit after working with Nicole
- Her advice for prepping for a break from your business and investing in your team
Connect with Kelsey:Website | Instagram
About Kelsey:I’m Kelsey Kerslake, founder and creative director of Pinegate Road and I’ve been helping entrepreneurs and businesses build their brands and online presence for over a decade. I deeply believe that everyone has the potential to make their dreams reality and my agency helps people do just that. As your creative director, my job is to help take the vision in your head, ground it in strategy, illuminate it with design, and make it your digital reality.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Do you feel like your clients are constantly pushing your boundaries (or crossing them completely)? Maybe they’re emailing you at 10 p.m. on a weeknight. Perhaps they’re texting you over the weekend about a work matter…
It’s frustrating, I get it. I’ve been there too. The good news is that you can change it. You might be surprised to learn that the problem isn’t your client. The problem is actually your boundaries (or lack thereof!)
A lack of boundaries can leave you feeling frustrated, taken advantage of and ultimately disheartened about your client (and sometimes even your own work!) Having supportive boundaries in place early on in your business is essential if you want to grow and scale.
In this episode, I explore 3 steps you can take to handle boundary-crossing clients. I give you strategies to establish and enforce your boundaries with clients. We’ll also chat about how your thoughts will shift your communication and your results!
What’s in this episode:
- Why you feel out of control when clients are crossing boundaries
- The reasons why it’s essential to put boundaries in place
- Why it’s important to identify your ideal client
- Why you need to address boundaries early on if you want to grow and scale
- Why your boundaries being pushed is actually a “me problem” rather than a “them problem”
- 3 steps to handle boundary-crossing clients
- How you can enforce boundaries with your clients
- What enforcing boundaries does to support both you and them
- Why you need to take notice of the thoughts you have about the actions of your clients
Links:Voxer
The Life Coach School Podcast
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Are you thinking about hiring an employee for your business? This might seem like a huge undertaking which is why I wanted to bring on Tameaka Shelton. Tameaka is the Founder of Employ and Relate. She helps business owners do more than employ people but learn how to relate to them too. Tameaka has been a great resource for my business and she brings so much wisdom and insight from her years of experience in the HR industry.
We talk about differences in hiring contractors and hiring employees (and what to know about pay rate and bill rate). Tameaka shares best practices for employee reviews and things you should know before hiring. She provides tips on building company culture (even with a virtual team!) If you’re ready to bring on more people in your business, then you’ll definitely want to hear what Tameka shares in this episode.
What’s in this episode:
- Why Tameaka puts an emphasis on relating to the people you hire
- Her perspective on when a small business owner or solopreneur should hire a contractor versus an employee
- The differences between bill rate and pay rate
- Different statuses of employees and the options available for small business owners
- Benefits of hiring a temporary employee
- What business owners need to implement when bringing on employees
- What’s required and what’s optional when it comes to employees
- The general rules about holidays, vacation and sick time
- Best practices for reviews for employees and contractors
- Strategies for building a strong company culture
- When to bring on an HR person versus when to do it yourself
Connect with Tameaka:Website | LinkedIn
About Tameaka:Tameaka Shelton with Employ and Relate is putting "feeling" back into the workplace. She recognizes that people are a company's number one asset. Her motto is, "don't just employ them...relate to them"!
Links:Get 7 days of free access to the HR Support Portal using code: scale2020
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
As you start to grow and scale your business, there will come a time when you realize you need to start hiring a team. For so many entrepreneurs, this is challenging because they haven’t hired or managed a team before. When people come to me, they often ask, “should I hire you to support me in hiring OR just hire myself?”
This episode will help you decide if you’re ready to bring on support, who you need hire and in what order. We explore everything from onboarding your first hire in a way that sets them up for success (and gives you the best ROI for your money and time!) I also share what indicators you should look at to determine your ROI and how the right coach may be able to improve your return.
What’s in this episode:
- What you need in place before growing a team
- How to identify who you need to hire and how to onboard them in a way that sets them up for success
- When it can be helpful to hire a coach to help you strategize
- How to identify your needs so that you can communicate clearly with a team member or coach
- What areas you need to look at to determine ROI (return on investment)
- The difference between one-time investments vs. ongoing investments
- Why you may need support from a coach
- How to develop your scalable offerings and determine who to hire first
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Have you ever considered how letting go of clients could actually allow your business to grow? I know what you might be thinking, that sounds crazy but that’s exactly what my client and today’s guest did in her business and it paid off exponentially.
Today I am chatting with Brittney Lynn. Brittney is the founder of a PR agency that helps business owners grow their reach, revenue and impact through strategic PR.
We talk about how she’s been leading her team and clients during this unprecedented time of the global pandemic. We also discuss how she’s looking for new opportunities to serve clients during this crisis and pivot to meet their needs. She touches on transparency, how she’s built her own team and her advice for onboarding new team members to set them up for success.
What’s in this episode:
- How Brittney and I got connected and started working together
- Why Brittney decided to start a PR business and how she transitioned into growing an agency
- How the way she operates and thinks about business has evolved over the years
- Her tips for bringing on team members and transitioning them into their role smoothly
- How she owns up to her mistakes and admit her faults
- The challenges she faced before bringing on a team
- How her business has grown from learning to let go of clients
- Learning to lead your business during uncertain times
- The value in transparency and getting comfortable with being uncomfortable
- What opportunities she’s looking at to help support clients during this time
Connect with Brittney:Website | Instagram | The Human Connection Podcast
About Brittney:Brittney Lynn is a PR Strategist for online entrepreneurs worldwide. She has nearly 10 years of experience working in the online marketing industry and has a passion for helping others grow their reach, revenue, and impact through strategic PR.
She's also the host of the Human Connection podcast where we dive deep into the topic of how entrepreneurs and small business owners can be better at building real, authentic relationships with their audience.
Brittney has landed clients in Bloomberg, BuzzFeed, US News & World Report, Washington Post to name a few.
She's based in Dallas, Texas with her husband and pup.
Links:Loom
Pitch Templates
Impact + Influence Course
Pitchfest: 5 Days to Your First Media Mention!
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Are you wondering whether or not you should pursue an Agency model in your business? Maybe right now you’re feeling like you couldn’t possibly add more clients and more team members without completely burning out! Or maybe you’re liking the idea, but trying to figure out if it’s the best option for you long term.
If so, you must check out this episode! I’ll cover the 5 things you should consider to determine if running an Agency is right for you and your company. You’ll also learn the first steps to get your started!
What’s in this episode:
- What it really means to create an agency model
- The 5 things you should think about before moving to an agency model
- Why having a waitlist is a great indicator for your business
- The importance of having a proven product/service before you grow
- How to become more open to change and becoming adaptable
- Why I don’t believe in quick fixes in business
- What it looks like to be in business for the long-term
- The first steps to take if you’re ready to build out an agency model
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. Let’s be friends. Send me a DM on, Instagram or Facebook.
Want to get a behind the scenes peek at what it takes to grow and scale a done-for-you service business? If you answered, “yes,” then you’re in for a treat! This episode is the first of a special series where we’ll follow my client, Caroline Hull, for a year as she grows her podcast production business!
We talk about how she got over 10 hours a week back into her schedule and doubled her revenue within just 60 days of us working together. We discuss how she made the decision to hire support and she’ll give you some guidance on how to make that decision for yourself! She also shares how she’s built her marketing to support her business with a waitlist that continues to grow as her business does!
What’s in this episode:
- How Caroline got into this business after starting her own podcast about being a creative business owner
- Her transition from a stationery business into a podcast production company
- How deciding to homeschool her daughter helped her to make this decision to transition her business
- When she realized she wanted to grow her business beyond just herself
- Getting used to exercising the muscle of getting support and knowing when is the “right” time to hire
- What changes Caroline implemented into her process to take back more hours in her day (over 10 hours per week!)
- Her experience of rebranding her business and how she’s set up her marketing to build a growing waitlist
- What Caroline’s focusing on for the next few months and deciding which revenue opportunities to pursue for company growth
- Her advice for someone who is considering getting support whether it’s from a coach, employee or someone else
Connect with Caroline: Website | Instagram
About Caroline:Caroline is a podcasting expert and owner of Wild Home Podcasting, a boutique podcast editing and production agency, and a homeschool mom who helps at-home podcasters launch their voices into the world. She discovered her intense love for podcasts after launching her own podcast with her biz bestie and in the process, finding her own confidence and voice. Caroline believes that everyone has a unique perspective and story worth sharing. She has a passion for helping others do this through their podcasts.
Caroline has been featured in podcasts such as Generation.Mom, Proof to Product, Positively Creative, How to Fail, Day in the Life and Creative Biz Rebellion. She also shares podcasting tips and a peek into her wild life on her podcast, the Wild Home Podcast.
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
Are you ready to scale your business your way? If you’re like most of my clients, you want to create a long-term, sustainable business that supports you. You want to be able to take on more clients without sacrificing your time and energy. In this episode, I explore why it’s important to stabilize your business before scaling it. You’ll hear real-world examples of how I’ve helped clients find the best way for them to scale their business. I also dive into the three things to focus on when stabilizing your business and what happens once you’ve scaled your business your way!
What’s in this episode:
- How this podcast came about and the test I did to make sure I was ready
- Why scaling on your own terms is so important
- What it looks like to “scale your way”
- How scaling can exacerbate problems
- Creating a stable business first
- Bringing on team members and structuring your business to support them
- Setting up your business so you can be removed from the delivery
- Creating a systemized done for you service that allows you to only operate from your zone of genius
- Three things to focus on when stabilizing your business
- The two things that will happen when you scale your business your way
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
With everything happening in the world right now, I wanted to take this time to help you navigate through the changes that so many business owners are currently facing. When facing a crisis as an entrepreneur, you have to lead not only your team and clients, but also yourself. In this episode, we talk about leading even when we’re going through a crisis such as the current pandemic. I talk about how self-care makes you more efficient and what self-care really means to me (hint: it’s not about bubble baths). If a crisis has you feeling stuck on what to do next then you’ll want to hear the tips for serving and contributing in a bigger way and why you might want to tweak or pivot some of your services to support people where they’re at right now.
What’s in this episode:
- How you can use past experiences to navigate during a crisis
- How to lead while facing fear and uncertainty
- How to implement self-care even if you have no time
- Tips to serve and contribute in a bigger way
- How to retain current clients and still support new clients
- When you should be pivoting your services to support people where they’re at right now
- How to navigate your marketing during a crisis
Links:Free Workshop to Lead and Run Your Business Right Now
Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access.
Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.
Let’s be friends. Send me a DM on, Instagram or Facebook.
The Scale Your Way Podcast shares simple, proven strategies just for done-for-you service-based companies, to help you scale your business so you can have more time, money and create a bigger impact and a better life. We don’t believe in cookie cutter or one-size-fits-all solutions to growing a business. Here we’ll have real conversations with service-providers that are scaling their businesses on their own terms. You’ll hear stories, success tips, and get resources to inspire you to scale your way.