The Client Whisperer™ Show: Recent Episodes
The Client Whisperer™ Show
For the first time ever, we’re launching a course designed to help you lead your clients to incredible results. We call it Legendary Client Leaders™ and we’re sharing the 5 documents (and a few bonus ones too) that script the exact ways you need to lead clients so they take responsibility, show up feeling empowered, and so YOU feel like the expert leader you know you could be.
Learn more, and get an exclusive discount for the first 10 clients: https://legendaryclientleaders.com/10
Show Resources:
- Read the complete show notes. https://clientwhisperer.show/33
- Access the complete transcript. https://clientwhisperer.show/33t
Belldon Colme is a metabolic cellular biologist, best-selling author, speaker and coach who focuses on balancing body chemistry to help clients reclaim youthful energy, lose weight and achieve optimal wellness goals. Belldon is the founder of the wildly successful Nutritional Fitness™ program.
He's proud to reveal that more than 92% of his private clients keep the weight off for the long term -- and that success rate has set a new standard in the weight loss industry. As a metabolism expert and the author of No One Ever Got Fat from Calories: The Real Truth Behind Weight Loss, Your Body, and Wellness, Belldon has landed more than 60 media interviews, including spotlights on CBS, ABC and NBC.
Belldon began studying the world of cell biology and metabolism after struggling with obesity and suffering a heart attack at 38-years-old. Since then, Belldon has lost more than 105 pounds, kept the weight off, and successfully reversed heart disease. Today, he speaks nationally about his simple biochemistry-focused approach and the incredible ways it can change your life. As a speaker and workshop facilitator, you can count on Belldon to transform complicated chemistry concepts into memorable and powerful action steps.
As a very special offer to our Client Whisperer™ Show listeners, Belldon is giving away his Immunity Jumpstart program completely free of charge through April 25th, 2020.
Visit: iwantnf.com/immune and use the coupon code: immunesystem.
You can connect with Belldon on...
His Website: https://iwantnf.com
Show Resources:
- Read the complete show notes. https://clientwhisperer.show/32
- Access the complete transcript. https://clientwhisperer.show/32t
- Watch this Episode on YouTube. https://clientwhisperer.show/32yt
Besides being a remarkable resource on business & financial strategy, Dan is offering a free resource to help business owners and employers maximize the funds they can get from the US Federal Government’s stimulus and relief programs. Dan is kind enough to give this resource away for free to our audience. Go to https://cfeclass.com/helpful to access these complimentary resources.
Dan was always that cliche kid growing up scheming on business ideas and then went in the exact opposite of direction entrepreneurship.
He did a fellowship at the Board that writes the accounting standards in the US. He then worked for a Warren Buffet backed company getting ready to go public. He also worked with the current CFO of Roku.
Finally, he found his way back to entrepreneurship and helps business owners achieve financial uncertainty by, as he calls it, "Rigging the Game."
You can connect with Dan on...
- His Website: cfeclass.com
- His Podcast, Rigging The Game
Show Resources:
- Read the complete show notes. https://clientwhisperer.show/31
- Access the complete transcript. https://clientwhisperer.show/31t
What do you say when your client says “I need to leave (or pause) because of this coronavirus stuff.”
This has been an incredibly challenging time for so many people worldwide. And it has never been more important for leaders (and especially client leaders) to step up and lead.
In this episode we share how Tony, The Client Whisperer™ himself has delt with this and coached dozens of clients and friends how to as well.
Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://ClientSuccessCall.com
Show Resources:
- Watch this Episode on YouTube. https://clientwhisperer.show/30yt
- Read the complete show notes. https://clientwhisperer.show/30
- Access the complete transcript. https://clientwhisperer.show/30t
What do you say when a client says “I Didn’t Have Time”?
In this What To Say Wednesday, we explore what it really means when clients “don’t have time.” Spoiler alert, it is almost never because of time.
When clients aren’t working on their homework, it is always because of one of 3 things.
They don’t believe it will help.
They didn’t fully understand what they needed to do.
They are struggling to get out of their own way.
It could be that they didn’t have time, but that would still mean that they are just struggling to make the time in their life. Or it could be an excuse for a deeper reason. Here are the questions to ask so you can determine what your client needs to keep going.
Do you have a client question that stumps you?
Is there a client query that stops you dead in your tracks?
Do you encounter a client conundrum that has you scratching your head for an answer?
If you answered yes, then ask us your question and we just might feature you on a future episode of What to Say Wednesday. Click here and fill out the form on the sidebar.
Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://ClientSuccessCall.com
Show Resources:
- Watch this Episode on YouTube. https://clientwhisperer.show/29yt
- Read the complete show notes. https://clientwhisperer.show/29
- Access the complete transcript. https://clientwhisperer.show/29t
There are lots of systems consultants who can help you get efficient. We have some good friends we recommend for this all the time.
Renowned business consultant, Peter Drucker once said: “There is nothing so useless as doing efficiently what should not be done at all.”
If your program isn’t effective at creating value for clients it doesn’t matter how efficient you are.
This is the problem with most systems. Most people systematize what they’ve always done. Or they systematize what they think should be done. Rather than starting first with effectiveness.
In this episode of The Client Whisperer™ Show, Tony digs into the questions smart leaders ask themselves when they’re thinking of systematizing anything.
What absolutely has to happen for your client to get results?
Where do they run into friction in your process and need support?
How can they get over those issues so they can continue to get results?
Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://ClientSuccessCall.com
Show Resources:
- Watch this Episode on YouTube. https://clientwhisperer.show/28yt
- Read the complete show notes. https://clientwhisperer.show/28
- Access the complete transcript. https://clientwhisperer.show/28t
What do you say when a client says “This just isn’t working ”?
In this What To Say Wednesday, we explore why a client wouldn’t be getting results. It is usually because of 3 things (and each one requires a very different, specific response.)
Do you have a client question that stumps you?
Is there a client query that stops you dead in your tracks?
Do you encounter a client conundrum that has you scratching your head for an answer?
If you answered yes, then ask us your question and we just might feature you on a future episode of What to Say Wednesday. Click here and fill out the form on the sidebar.
Show Resources:
- Watch this Episode on YouTube. https://clientwhisperer.show/27yt
- Read the complete show notes. https://clientwhisperer.show/27
- Access the complete transcript. https://clientwhisperer.show/27t
What do you say when a client says “can you make an exception?”?
NO!
Well maybe. But the answer is usually no. Why? Because the mere fact that a client is asking for an exception to be made is a really good indicator that they are pushing back against the system. In this episode of What To Say Wednesday, Tony digs into how you deal with this question and we even share some useful tools if you do decide to treat your client as an exception to the rule.
Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://ClientSuccessCall.com
Show Resources:
Download the Client Exception Worksheet: http://clientsuccessaudit.com/exception
- Watch this Episode on YouTube. https://clientwhisperer.show/26yt
- Read the complete show notes. https://clientwhisperer.show/26
- Access the complete transcript. https://clientwhisperer.show/26t
In the modern podcasting landscape, 25 episodes isn’t that much. But it has been a big accomplishment for me and our team.
On this episode of The Client Whisperer™ Show, I’m sharing 5 realizations I’ve learned by getting to this milestone.
Realization One.
Client success is so important.
I live this - but I am a victim of the curse of knowledge myself. A friend and client of ours, Dan Barret often says “we get fatigued from our message before our market does.”
Realization Two.
The temptation to overcomplicate is strong.
Listen. My vision is huge. This means I see things as they can be with all of the detail and glory that is involved. But when I’m starting out, it is important to keep it simple. This is where I’ve given up at podcasting before. This time, my only responsibility was to show up and record every week, slowly adding in new components over time.
Realization Three.
Systems are critical.
When I was starting I actually did everything myself. I wanted to learn the ins and outs and from recording my own audiobook years ago, I had all of the equipment and audio editing expertise necessary to make it happen. After a few though, I got tired of doing all of the tedious parts. In fact, editing the interviews was downright painful for me. So we created clear procedures and now my team is up and running to make everything work. All I need to do is record the episodes and hand off the recording and show notes and I know they’ll take care of the rest.
Realization Four.
Preparation is everything.
As we record this, I actually have 20 more episode topics identified, and 12 more episodes completely recorded. I’ve found that I need time to let topics percolate in my mind. Because of this, we have monthly content planning meetings where we take data of what content has resonated in the past and what we’re hearing that our tribe needs. Then I go to work outlining so by the time I’m ready to record I have a few episodes all ready to go. It is the only way we can do multiple episodes a week and stay sane.
Realization Five.
Perfection is a distraction.
I’m a recovering perfectionist. For me, part of that grand vision comes an awareness of what is possible. And when I compare what is against my vision it is easy to get depressed. Instead, I try to ignore the comparisons altogether and focus on making valuable content and continuing to make a difference in our clients’ businesses and lives. When I do compare, I make sure to do it backward. How did what we made this week compare to last week, last month, or last year.
Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://ClientSuccessCall.com
Show Resources:
- Watch this Episode on YouTube. https://clientwhisperer.show/25yt
- Read the complete show notes. https://clientwhisperer.show/25
- Access the complete transcript. https://clientwhisperer.show/25t
What do you say to a client who says, “I’m sure process works for other clients, but I’m different.”
This is tricky territory because they might be. But the risk of you letting them onto a totally new pathway is a high one. And most of the time when clients say they’re different, what they are really saying is that they aren’t willing or ready. On this What to Say Wednesday, we look at how to tell if a client really is different, and what to say to them so they can get on the right path for their success.
Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://clientsuccesscall.com
Show Resources:
Download the Client Exception Guide: http://clientsucccessaudit.com/exception
- Watch this Episode on YouTube: https://clientwhisperer.show/24yt
- Read the complete show notes: https://clientwhisperer.show/24
- Access the complete transcript.: https://clientwhisperer.show/24t