Community Conversations: Recent Episodes
Community Conversations
Quick conversations with global online community, collaboration, and change management professionals.
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems.
Hosts Jim Storer and Shannon Abram chat with Marissa about the Pegasystems support community, and their challenges converting customers who prefer traditional support channels (calls/tickets) to access self-support options first.
Marissa also shares exciting developments in the community, including personalized email notifications for stalled posts to encourage responses and a new feedback module for documentation. She also offers advice for community professionals working in support community use cases.
Listen to User Engagement in Support CommunitiesMore Community Podcasts* User Engagement in Support Communities * Automation and AI in Online Communities * Authentic Engagement in Online Communities * The Intersection of Learning and Communities * Community Building for Associations
The post User Engagement in Support Communities appeared first on The Community Roundtable.
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #102 features Jessica Langston the Senior Director, Community at Autodesk.
Hosts Jim Storer and Shannon Abram chat with Jessica about the ways automation and AI can benefit online community programs, including language translations and localization, filtering and analyzing community data and automating repetitive tasks.
Jessica offers advice for managing mature communities and the importance of co-designing with community members.
Listen to Automation and AI in Online Communities More Community Podcasts
- User Engagement in Support Communities
- Automation and AI in Online Communities
- Authentic Engagement in Online Communities
- The Intersection of Learning and Communities
- Community Building for Associations
The post Automation and AI in Online Communities appeared first on The Community Roundtable.
Episode #101 features Penny Schnarrs, Director of Community Relations and Strategy at the Association of American Medical Colleges (AAMC).
Hosts Jim Storer and Shannon Abram chat with Penny about community building and virtual engagement with a medical organization. She shares strategies for authentic engagement in online communities, and highlights the need for innovation and connection beyond in-person meetings.
Listen to Penny Schnarrs on Authentic Engagement in Online CommunitiesCommunityConversations-Transcript-#101DownloadAbout Penny SchnarrsPenny Schnarrs is the Director of Community Relations and Strategy at the American Association of Medical Colleges. She is also part-time faculty at Point Park University, teaching first-year students.
About AAMCThe Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, patient care, and community collaborations conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of people everywhere.
The post Authentic Engagement in Online Communities appeared first on The Community Roundtable.
Drum roll please! We’ve officially hit triple digits! Today, we’re celebrating a major milestone – the 100th episode of the Community Conversations podcast!
It’s hard to believe it’s been 14 years since we embarked on this podcasting journey together. From the very first episode, in 2009 (with Keith Burtis from Best Buy!), we’ve strived to bring you engaging conversation with innovative community professionals.The podcast has gone through some changes in the past 15 years (who hasn’t?) changing name from TheCR Quick Chat to Conversations with Community Managers to the current title, Community Conversations.
Looking back, we’re filled with gratitude for all the amazing guests that we’ve learned from along the way. We’ve had the privilege of interviewing industry experts like Marjorie Anderson, Chris Catania, Helen Chen, Jillian Bejtlich, Brian Oblinger, Christopher Detzel, Monique Van Den Berg, and so many more.
We’re thrilled to share episode 100 with you today – featuring Allison Brotman, Vice President of Learning and Community at UKG. Allison shares her unique perspective on merging online communities and using learning and community methods to drive product adoption in SAAS organizations.
Listen to Allison Brotman on the Intersection of Learning and CommunitiesCommunityConversations-Transcript-#100DownloadAbout Allison BrotmanAllison Brotman is an award-winning community executive with over 15 years of experience advancing strategic initiatives and business transformation across the training, learning, and development spheres. She leads with innovation, expertise, and care. Her depth of expertise in instructional design, content development, and translation tools create engaging learning opportunities that are accessible to broad audiences. From a technical perspective, she brings a solid understanding of LMS, CMS, and community platforms to create an integrated ecosystem for seamless user experiences. Overall, she pioneers innovative training designs and customer communities that drive revenue and align with key business objectives.
As a leader, she spearheads a learning-centered culture that supports individual growth and development. She’s known for inspiring an exceptional level of engagement among her team, and her direct reports know that she is a reliable advocate for their needs. She takes pride in directing cutting-edge programs, such as attaining program accreditation through IACET to award CEUs to learners. Additionally, she and her team have begun using generative artificial intelligence (AI) in a variety of ways, particularly to localize learning videos in English to global audiences.
About UKGUKG is a leading provider of HR, payroll, and workforce management solutions for all people. But don’t take our word for it: We are the only enterprise vendor ranked as a leader by all major analysts and peer review sites and have been recognized around the world for our workplace culture, innovative practices, and commitment to customer success.
The post The Intersection of Learning and Communities appeared first on The Community Roundtable.
Episode #99 of Community Conversations features Catherine Hackney, an online community consultant specializing in association member communities with Confident Communities Consulting. Catherine discusses the importance of online communities for associations and non-profits.
Catherine shares best practices for engaging association members, getting executive buy-in and making data-driven decisions.
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CommunityConversations-Transcript-#99DownloadAbout Catherine HackneyCatherine is a reliable online community management consultant with ten years’ experience. She helps organizations increase retention and revenue by building a thriving online community for their audience. She is an expert in increasing online member engagement and is highly experienced on the Higher Logic and Tradewing platforms. Catherine is a Certified Higher Logic Partner.
About Confident Communities ConsultingOnline communities thrive when nurtured with precision. CCC understands that community success requires ongoing attention. This comprehensive approach covers the spectrum of community management, ensuring seamless launches and day-to-day upkeep. Resulting in a vibrant online space that not only attracts member engagement but becomes a hub your members are excited to be a part of and eager to share with their peers. Trust CCC to cultivate an online experience that truly flourishes. CCC offers:
Strategic Development: Confident Communities Consulting works with you to craft a concise and effective strategy, aligning with your goals and objectives.
Platform Research and Selection: Identify the best platform to fit your specific needs and budget, ensuring optimal performance and engagement.
Efficient Platform Utilization: Community platforms can be complex and time-consuming to learn. Partner with CCC to leverage the full capabilities of your chosen platform, implementing workarounds that suit your needs.
Launch Assistance: Whether you’re starting from scratch or launching a new program within an existing community, CCC provides valuable support to ensure a successful launch.
Community Revitalization: If your existing community is feeling lackluster, let CCC breathe new life into it. Revitalize your tired community by rekindling member interest and participation.
Reporting and Analysis: Gain valuable insights into your community’s performance. Understand what works, identify areas for improvement, and make data-driven decisions.
Services Tailored for Associations: CCC caters to professional associations of all sizes and industries, recognizing the unique needs and dynamics of associations.
Principal consultant Catherine Hackney brings a wealth of experience, specializing in platforms like Higher Logic and Tradewing. Certified Higher Logic Partner since 2020.
The post Catherine Hackney on Community Building for Associations appeared first on The Community Roundtable.
Episode #98 of Community Conversations features Melanie Binder, Senior Manager, Community and Council Engagement, who discusses her work at Healthcare Financial Management Association (HFMA) and how she developed and launched a hybrid community platform for their members, and best practices when evaluating community technology platforms.
Hosts Jim Storer and Shannon Abram chat with Melanie about her experience transitioning from account management to community management, the intricacies of navigating the online community technology platforms market, and finding the community technology platform that is the right fit for your organization.
Melanie also shares ideas for expanding your community team, creating content that works for your audiences, and expectations for a successful migration when changing community technology platforms.
Listen to Melanie Binder on Community Technology PlatformsThis podcast was made possible by support from Verint.
CommunityConversations-Transcript-#98-MelanieBinderDownloadAbout Melanie BinderMelanie is currently the Senior Manager, Community and Council Engagement for Healthcare Finance Management Association (HFMA), and was previously a Community Manager with HFMA. With over 25 years of experience in client services, she was closely involved in the strategic planning, development and launch of new digital communities for both HFMA and ASPB.
As a digital communicator and strategist, she is passionate about creating networks and programs that align with organizational missions and objectives which in turn, provides better service to members.
Melanie was awarded the 2023 Community Leadership Award for Pack Leadership – demonstrating outstanding leadership among her community peers.
About Healthcare Financial Management AssociationHFMA empowers healthcare financial professionals with the tools and resources they need to overcome today’s toughest challenges. From online education and certifications to critical regulatory analysis, the benefits of membership are designed to help you create a sustainable future for your organization. You can learn more access their online community here.
More Community Podcasts
- Catherine Hackney on Community Building for Associations
- Melanie Binder on Community Technology Platforms
- Leveraging Data Analytics for Community Success The post Melanie Binder on Community Technology Platforms appeared first on The Community Roundtable.
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #97 of Community Conversations features Chris Catania, Head of Community at Esri.
Hosts Jim Storer and Shannon Abram chat with Chris about Leveraging data analytics for community success, community building and education for executives, and his work building a community ROI model and its impact on organizational value at Esri.
Chris shares ideas for building out your own cost benefit model, and explores the positive impact of measuring community ROI.
Listen to Chris Catania on Leveraging Data Analytics for Community SuccessCommunityConversations-Transcript-#97DownloadAbout Chris CataniaChris is an award-winning enterprise community building expert. For more than 20 years, he has helped leaders build community-driven organizations that leverage the power of community and collaboration to deepen trust, increase loyalty, build better products, drive engagement, save millions and grow top-line revenue. As a speaker, consultant and strategist, he has helped audiences transform disengaged customers into loyal and passionate brand advocates. He has led clients to create a digital workplace that connects and builds strong employee relationships and networks. Today he speaks and leads workshops to empower leaders to leverage community as a strategic asset in the workplace and a competitive advantage in the marketplace.
About EsriEsri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping.
Since 1969, they have supported customers with geographic science and geospatial analytics, what they call The Science of Where.
They take a geographic approach to problem-solving, brought to life by modern GIS technology. They are committed to using science and technology to build a sustainable world.
About Esri CommunityEsri Community is an award-winning global online community of Esri users where you can find solutions, share ideas, and collaborate to solve problems with GIS.
More Community Management Podcasts* Catherine Hackney on Community Building for Associations * Melanie Binder on Community Technology Platforms * Leveraging Data Analytics for Community Success The post Leveraging Data Analytics for Community Success appeared first on The Community Roundtable.
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #96 of Community Conversations features Michelle Mathias, Manager, Community Experience and Programs (Esri Community), and Brianna Ettley, Community Manager, Engagement and Content at Esri.
Hosts Jim Storer and Shannon Abram chat with Michelle and Brianna about the Esri Community program, including a deep dive in their award-winning community advocacy programs.
They also discuss cultivating community leaders, how they grew the MVP program in the Esri Community since its start in 2014, and what’s in store for the Esri Community as they plan a migration to Khoros’ Aurora platform.
Listen to Michelle Mathias and Brianna Ettley on Using MVPs to Power Effective CommunitiesCommunityConversations-Transcript-#96DownloadAbout EsriEsri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping.
Since 1969, they have supported customers with geographic science and geospatial analytics, what they call The Science of Where.
They take a geographic approach to problem-solving, brought to life by modern GIS technology. They are committed to using science and technology to build a sustainable world.
About Esri CommunityEsri Community is an award-winning global online community of Esri users where you can find solutions, share ideas, and collaborate to solve problems with GIS.
- Catherine Hackney on Community Building for Associations
- Melanie Binder on Community Technology Platforms
- Leveraging Data Analytics for Community Success The post Using MVPs to Power Effective Communities appeared first on The Community Roundtable.
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #95 of Community Conversations features Michael Watkins, Community Manager at Research Innovations Incorporated.
Hosts Jim Storer and Shannon Abram chat with Michael about his community building journey from gaming to engineering, fostering productive workplace culture with community, and ideas for effective programming across diverse office spaces.
Michael also shares best practices for the balancing a structured plan in place for community building in place, while also being willing to take risks and learn from mistakes.
Listen to Michael Watkins on Fostering a Productive Workplace Culture with CommunityCommunityConversations-Transcript-#95DownloadAbout Michael WatkinsAfter starting his community career in the gaming industry, at organizations including Accelerate Gaming and GreyComm Studios, Michael now works in community at Research Innovations, Inc.
About Research Innovations, IncResearch Innovations Inc. (RII) supports critical defense, intelligence, and cyber customers across the U.S. Government and with select international customers. RII is a leader in Joint All-Domain Command and Control (JADC2) efforts with its cutting-edge solutions, rapidly delivering transformative technology to customers and end-users to achieve its core purpose of “Creating RIIdiculously Awesome® solutions that make the world safer.” By combining user-centered design and agile development methods, they create innovative products and solutions for our customers. They focus on performing cutting-edge research and development of information systems that support Joint Command and Control, Mobile Computing and Cyberspace. Research Innovations is headquartered in Northern Virginia with several work locations and provides an environment and culture that rewards talent and accomplishment. They are a company of mission focused people who are satisfied when they deliver excellence and success to our customers.
The post Fostering a Productive Workplace Culture with Community appeared first on The Community Roundtable.
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #94 of Community Conversations features Michelle Sneck, Ph.D., Community Builder, Data Literacy Advocate, Host of the USAA Data Bytes Podcast, and Data Science Evangelist at USAA.
Hosts Jim Storer and Shannon Abram chat with Michelle about community building at USAA, starting at the intersection of data science and community building. Michelle also shares her approach to mentorship, which involves understanding the pain points of others, being honest about their own limitations, and leveraging their network to help others succeed.
Listen to Michelle Sneck, Ph.D. on Community Building at USAACommunityConversations-Transcript-#94DownloadFrom Michelle: As promised, here’s a link to a slime mold video. I often think about how communities are like slime molds This video is pretty amazing because it unpacks a bit of the behaviors that slime molds exhibit that are emergent – beyond what can be accomplished with only one individual.
About Michelle Sneck, Ph.D.Michelle Sneck, PhD (she/her) (@MichelleSneck) is a PhD trained ecologist turned data scientist who loves: the outdoors, solving complex business problems, Star Trek, and heavy metal. She is currently a Data Scientist in Bank Business Intelligence and Analytics at USAA with a PhD in Ecology and Evolutionary Biology from Rice University. Michelle is skilled in the areas of public speaking, data analysis, inference testing, and currently developing machine learning techniques. She is passionate about leveraging the power of data to better serve our members and upholding USAA’s core values of Honesty, Integrity, Loyalty, and Service.
About USAAThe United Services Automobile Association is an American financial services company providing insurance and banking products exclusively to members of the military, veterans, and their families.
More Community Building Podcasts* Catherine Hackney on Community Building for Associations * Melanie Binder on Community Technology Platforms * Leveraging Data Analytics for Community Success The post Community Building at USAA appeared first on The Community Roundtable.
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #93 of Community Conversations features Helen Chen, Senior Community Manager at Research Innovations Incorporated (RII).
Hosts Jim Storer and Shannon Abram chat with Helen about her work building community at Research Innovations, including programs for remote employees, executive lunches, and philanthropy activities. She shared advice for community teams looking to more deeply connect with a internal audience and shared best practices for building and maintaining a collaborative and innovative culture for employees.
Listen to Helen Chen on Building and Maintaining a Strong Internal CommunityAbout Helen ChenHelen Chen is a Senior Community Manager at Research Innovations, Inc. She is a seasoned community strategist with proven experience leading public, private and social channel communities at organizations including VMWare, Carbon Black, and TheMathWorks.
Her specialties include community management, online learning, social media strategy, collaboration, web content development, organizational development, process optimization.
About Research Innovations, IncResearch Innovations Inc. (RII) supports critical defense, intelligence, and cyber customers across the U.S. Government and with select international customers. RII is a leader in Joint All-Domain Command and Control (JADC2) efforts with its cutting-edge solutions, rapidly delivering transformative technology to customers and end-users to achieve its core purpose of “Creating RIIdiculously Awesome® solutions that make the world safer.” By combining user-centered design and agile development methods, they create innovative products and solutions for our customers. They focus on performing cutting-edge research and development of information systems that support Joint Command and Control, Mobile Computing and Cyberspace. Research Innovations is headquartered in Northern Virginia with several work locations and provides an environment and culture that rewards talent and accomplishment. They are a company of mission focused people who are satisfied when they deliver excellence and success to our customers.
Related Reading: * Catherine Hackney on Community Building for Associations * Melanie Binder on Community Technology Platforms * Leveraging Data Analytics for Community Success The post Building and Maintaining a Strong Internal Community appeared first on The Community Roundtable.
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #92 of Community Conversations features Lisa Tallman, Executive Director, and Israel Munoz, Community Manager, both of the Community Food Navigator, who join us to explore building mobile-first communities.
On this episode hosts Jim Storer and Shannon Abram chat with Lisa and Israel about:
- the community-driven mission at Community Food Navigator
- the challenges of building a mobile-first community from the ground up
- how the Community Food Navigator embraces a mobile-first (and mobile-only) strategy to connect members where they are Listen to Building Mobile-First Communities: CommunityConversations-Transcript-#92DownloadAs discussed in this episode:
As promised, here is the link to Israel’ mom’s cookbook. It’s an e-book and you can buy it either on Amazon or on Gumroad (I believe she prefers Gumroad as it is a bit more user friendly, but either way is fine). Israel was also generous enough to share screenshot for the Carlotta recipe (which in the cookbook is referred to as a Cold Lime Pie), as well as a Pineapple variation of it.
About Community Food Navigator: The Community Food Navigator is community-powered and addresses challenges we face in the food system, such as accessing land, water, infrastructure, and funding. It is also a safe space for growers, producers, and organizers to share information, create community, and expand their work alongside others within the food system.
Community Food Navigator builds more resilient systems that prioritize:
• Food sovereignty for all residents
• Collective care and attention to need
• Equitable opportunities for Black, Brown, and Indigenous communities
• Circular and sustainably focused design
• Education on the roles we all play in the production and consumption of food
Learn more: http://communityfoodnavigator.org and their mission as the work building mobile-first communities in Chicago, Il.
Related Reading: * Community Conversations – Episode #80: Marjorie Anderson The post Building Mobile-First Communities appeared first on The Community Roundtable.
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #91 of Community Conversations features Catherine Hackney, Principal at Confident Communities Consulting.
On this special State of Community Management 2022 episode, Catherine and host Anne Mbugua explore:
- How does thinking about tools affect community work?
- What does the SOCM 2022 report tell us about community tools?
- How you can better understand your audience’s needs and expectations. Listen to Catherine Hackney on Community ToolsCommunityConversations-Transcript-91DownloadAbout Catherine HackneyCatherine Hackney is the Principal at Confident Communities Consulting, LLC, a Higher Logic Certified Partner. She is a reliable online community management consultant with nine years of experience. Cathering demonstrates expertise in increasing member engagement and of the Tradewing and Higher Logic platforms. Catherine was the recipient of the Higher Logic MVP award in 2016-2022. Learn more about Catherine.
About The State of Community ManagementNow in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.
The State of Community Management 2022 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model.
Each section includes data, ideas, and expert practitioner perspectives to give you new insight into the community management industry.
Download your free copy of the State of Community Management 2022.The post Community Conversations – Episode #91 – Catherine Hackney on Community Tools appeared first on The Community Roundtable.
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #90 of Community Conversations features Margaret Hedderman, Communications & Editorial Director at Startup Colorado.
Margaret shares a look at the community journey at Start Up Colorado – the home for resources for entrepreneurs, startups, and small business owners in rural Colorado.
We discuss how they approached choosing a technology partner, must-haves for their online community and their path from ideation to launch.
Margaret also shares how Start Up Colorado uses thoughtful onboarding processes to boost long-term community engagement and what’s next for the network.
This episode of Community Conversations is sponsored by Hivebrite.
Listen to Margaret Hedderman on Scaling Community ImpactCommunityConversations-Transcript-#90DownloadAbout Margaret HeddermanMargaret is a nonfiction (and fiction) writer, podcast producer, copywriter and editor.
You can find her work in BBC Travel, on Apple Podcasts, and in support of rural entrepreneurs and small business owners. Since 2011, I’ve worked as a freelance writer and content marketer across industries. I believe that everything boils down to a good story. If you need help telling yours, hit me up.
About Start Up ColoradoStartup Colorado was founded in 2011 by Phil Weiser and Brad Feld at the Silicon Flatirons Center at the University of Colorado Law School. The initiative initially focused on supporting startups on the Front Range, and the effort to support entrepreneurship across the entire state is the latest evolution of Startup Colorado. Since 2017, Startup Colorado shifted its mission to focus solely on the foundation and success of the State’s rural-based entrepreneurs.
Colorado’s rural entrepreneurs are building some of the most exciting business opportunities across the state, from geographically isolated small towns to growing rural hubs. Whether they live inside populations of 60 or 60,000, they are dedicated to diversifying economies, creating new jobs, and fostering local talent. Their goals are mighty and their challenges many. While some business resources are scarce, others are disconnected or hard to find, making it difficult for any entrepreneur to navigate.
Startup Colorado solves for this challenge with tactics that drive greater awareness and cohesion on the playing field for entrepreneurs and the business support organizations who serve them. Through strategic networking, partnership development, and collaboration, we eliminate barriers, mitigate support gaps, and dismantle silos.
Check out more episodes of Community Conversations
- Community Conversations – Episode #89 – Melissa Westervelt on Policies and Governance
- Community Conversations – Episode #88: Adam Ballhaussen on Technology Integration and Optimization
- Community Conversations – Episode #87: Kelly Munro on Content and Programs
- Community Conversations – Episode #86: Tim Bamber on Automation Tools
- Community Conversations – Episode #85: Dianne Kibbey on Community Migrations
The post Community Conversations – Episode #90 – Margaret Hedderman on Scaling Community Impact appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.
Episode #89 of Community Conversations features Melissa Westervelt, Product Manager, Digital Engagement at Cambridge Associates.
On this special State of Community Management 2022 episode, Melissa Westervelt and host Anne Mbugua discuss the trends in community policies and guidelines. Melissa explains the difference between community policies and community guidelines, and shares tips for designing effective policies and guidelines for your online community.
Melissa Westervelt on Policies and Governance
CommunityConversations-Transcript-Ep89DownloadAbout Melissa Westervelt
Melissa is an experienced Product Manager with a demonstrated proficiency in SaaS management for digital engagement. Her specializations include enterprise-level community management, community building, and employee engagement strategy. She possesses strong skills in stakeholder alignment, platform search and implementation, IT change management, and managing vendor relationships. What does all of that mean? She loves helping people collaborate by giving them digital tools to ensure their projects succeed.
About Cambridge Associates
They are a global investment firm and aim to help endowments & foundations, pension plans, and high net worth private clients implement and manage custom investment portfolios that generate outperformance and enable them to maximize their impact on the world. Working alongside its early clients, Cambridge Associates pioneered the strategy of high-equity orientation and broad diversification, which since its inception in the 1980s has been a primary driver of performance for institutional investors. Today, they deliver a range of portfolio management services, including outsourced CIO, non-discretionary portfolio management, investment staff extension, and asset class mandates. Cambridge Associates maintains offices in major financial centers across the globe, with headquarters in Boston, MA.
About The State of Community ManagementNow in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.
The State of Community Management 2022 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model.
Each section includes data, ideas, and expert practitioner perspectives to give you new insight into the community management industry.
Download your free copy of the State of Community Management 2022.The post Community Conversations – Episode #89 – Melissa Westervelt on Policies and Governance appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.
Episode #88 of Community Conversations features Adam Ballhaussen, Senior Director of Customer Education and Advocacy at Docebo.
Adam shares a look at how Docebo leverages Insided’s community solutions alongside other internal systems and offers advice for creating holistic community initiatives. We also chat about using online community programs for support, knowledge base, and product outcomes.
This episode is sponsored by Insided. Learn more about Insided.
Adam Ballhaussen on Technology Integration and Optimization
Adam Ballhaussen on Technology Integration and Optimization – TranscriptDownloadAbout Adam Ballhausen
Adam’s approach to building Customer Education and Advocacy programs that get results is to be an empathetic leader, a diligent student, and an inspired visionary – in that order.
He’s a seasoned CEd & Advocacy leader, passionate about building communities and creating intuitive learning experiences that delight customers. As a lifelong learner, he has a knack for making complex concepts easy and fun to learn. With a background in marketing strategy and design – and an immense, admittedly geeky, love for technology – he builds learning experiences that work.
About Docebo
Docebo is redefining the way enterprises leverage technology to create and manage content, deliver training, and understand the business impact of their learning experiences. With Docebo’s multi-product learning suite, enterprises around the world are equipped to tackle any learning challenge and create a successful learning culture within their organization.
Check out more podcasts from the Community Conversations series:
- Community Conversations – Episode #89 – Melissa Westervelt on Policies and Governance
- Community Conversations – Episode #88: Adam Ballhaussen on Technology Integration and Optimization
- Community Conversations – Episode #87: Kelly Munro on Content and Programs
- Community Conversations – Episode #86: Tim Bamber on Automation Tools
- Community Conversations – Episode #85: Dianne Kibbey on Community Migrations
The post Community Conversations – Episode #88: Adam Ballhaussen on Technology Integration and Optimization appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.
Episode #87 of Community Conversations features Kelly Munro, Community Team Lead, Xero.
On this special State of Community Management 2022 episode, Kelly Munro and host Anne Mbugua discuss the trends in community content and programs. Kelly shares tips for designing effective content and programming for your online community and discusses topics including:
- How thinking about content and programs affects her community work.
- The importance of onboarding for communities.
- Advice for community professionals starting to dig into content and programs for their organization
Listen to Kelly Munro on Community Content and ProgramsDownload the TranscriptDownloadAbout Kelly MunroKelly Munro is the Community lead within the Customer Success team at Xero, managing their product development & discussion forums. She has an interest in using technology to solve user and business friction with a human-centric & adaptive lens.
About XeroXero is a New Zealand-based technology company that provides cloud-based accounting software for small and medium-sized businesses. Their online accounting software connects small business owners with their numbers, their bank, and advisors anytime. Founded in 2006, Xero now has 3.5 million subscribers and is a leader in cloud accounting across New Zealand, Australia, and the United Kingdom. Their team of over 4,500+ talented thinkers, creators, and educators helps make life better for small businesses globally.
About The State of Community ManagementNow in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.
The State of Community Management 2022 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model.
Each section includes data, ideas, and expert practitioner perspectives to give you new insight into the community management industry.
Download your free copy of the State of Community Management 2022.The post Community Conversations – Episode #87: Kelly Munro on Content and Programs appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #86 of Community Conversations features Tim Bamber, Social Community Officer […]
The post Community Conversations – Episode #86: Tim Bamber on Automation Tools appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #85 of Community Conversations features Dianne Kibbey, Global Head\VP of […]
The post Community Conversations – Episode #85: Dianne Kibbey on Community Technology appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #84 of Community Conversations features Jillian Bejtlich Director of Community, […]
The post Community Conversations – Episode #84: Jillian Bejtlich on Support Communities appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #83 of Community Conversations features Anne Larsen, Applications Consultant at Grundfos. […]
The post Community Conversations – Episode #83: Anne Larsen on Community Culture appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #82 of Community Conversations features Chris Catania, Head of Community at ESRI On this special State of Community Management 2022 episode, Chris Catania and Anne Mbugua discuss the importance of thoughtful leadership programs in online […]
The post Community Conversations – Episode #82: Chris Catania on Community Leadership appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #81 of Community Conversations features Allison Brotman, Vice President, Learning […]
The post Community Conversations – Episode #81: Allison Broton on Community Strategy appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #80 of Community Conversations features Marjorie Anderson, Product Manager, Digital Communities at Project Management Institute, and Founder of Community by Association, LLC. On this episode we chat with Marjorie about her recent trip to Dubia to […]
The post Community Conversations – Episode #80: Marjorie Anderson appeared first on The Community Roundtable.
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #79 of Community Conversations features Chris Catania, Head of Community at Esri. Esri is an international supplier of geographic information system software, web GIS and geodatabase management applications, headquartered in Redlands, California. Chris is an award-winning […]
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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #78 of Community Conversations features Stephanie Weiner Director, Digital Strategy & Engagement at the Association of American Medical Colleges (AAMC). We chat about converting digital skeptics, using a playbook to scale community initiatives, and replacing […]
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Episode #77 features Jeremy Meiss, Director, DevRel & Community at circleci. Jeremy shares a look at how circleci connects with their audience through developer relations programs. Using Orbit to connect their community channels, Jeremy and his team provide a single pane of glass into the developer journey, and can easily track and measure the impact of […]
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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. Episode #76 features Sam Pirok, Sr. Project Manager at Extreme Networks. […]
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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner […]
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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. Episode #73 features Esha Singh, Product Manager at Workday. In this episode […]
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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. Episode #72 features Elizabeth Kohler, Social Learning & Collaboration Architect at Cleveland […]
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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. Episode #71 features Jennifer Erzen. In this episode of the podcast, Jennifer […]
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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. Episode #70 features Lauren Klein. In this episode of the podcast, Lauren […]
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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more.
Episode #69 features Lili McDonald.
In this episode of the podcast, Lili shares her experience with online community technology platforms, how community managers can streamline community operations, the power of an online form, and how setting boundaries can help you stay sane.
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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more.
Episode #68 features Ashleigh Brookshaw, ASSP and Meghan Bates, Personify.
In this episode of the podcast, Ashleigh and Megan share their perspective on the intersection of change management and community management, how to thrive as a mighty team of one, and how community champion programs can increase engagement and member satisfaction.
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