PwC's Customer-led growth podcast: Recent Episodes
PwC Australia
Successfully transforming customer experience requires a focus on the human element - customers and those delivering the service. We delve into the transformation experiences of Australia's top business leaders and explore the essential ingredients they rely on to fuel customer-led growth.
Natalie Peters – former Executive, Ways of Working at Telstra and now Human Resources Director at Sky – explores how a well-articulated customer mission can bring together teams to deliver successful transformations.
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Chris Bennetts - Executive Director of Digital Products at Transport for New South Wales – discusses the value of connecting with the entire organisation to deliver a truly customer-centric transformation.
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Chief Executive Officer and Managing Director of Virgin Australia Group, Paul Scurrah talks strategic leadership and the role it plays in achieving the right balance between customers, employees and investors.
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PwC's Customer-led growth Leader Adam Lai explains how organisations need to bring together new capabilities across strategy, experience, operations and platforms to deliver customer-led growth.
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