The Press Room from Deloitte Insights: Recent Episodes
Deloitte Insights
Welcome to the Press Room, from Deloitte Insights, your source for the issues and ideas that matter to your business today. Host Tanya Ott interviews thought leaders and change makers on developments in business strategy, emerging technologies, growth, innovation, performance, risk and security, social impact, sustainability, talent and more.
Deloitte Insights publishes original articles, reports, and periodicals that provide insights for businesses, the public sector, and NGOs. Our goal is to draw upon research and experience from throughout our professional services organization, and that of coauthors in academia and business, to advance the conversation on a broad spectrum of topics of interest to executives and government leaders.
Deloitte Insights is an imprint of Deloitte Development LLC.
This podcast is provided by Deloitte LLP and is subsidiaries and is intended to provide general information only. This podcast is not intended to constitute professional advice or services of any kind. For additional information about Deloitte LLP and its subsidiaries, please go to www.deloitte.com/about.
Deepfake technology democratization has made tools and the necessary technology to run the software available to anyone via search or through app stores.
Kate Hogan, global head of internal audit at Blackstone, on self-advocacy, sponsors, and stepping off the well-trodden path
Innovative new approaches and data-backed programs from both the public and private sectors show promise in finding solutions to homelessness and housing insecurity.
Deloitte's Monica O'Reilly and Jim Eckenrode discuss rising interest rates, inflationary fears and other factors driving decision-making as financial services firms plan for turbulent times
It’s not always best to value grit or follow-through, says Annie Duke, a former professional poker player who knows a thing or two about when to fold her cards. Hear her conversation with Deloitte's Steve Goldbach and Stuart Crainer of Thinkers 50 from the podcast The Provocateurs.
Digital transformation seems to be a given in most organizations. It’s not a question of whether they will do it, but what sort of return they can expect from it. But finding those returns may depend more on the underpinnings of the transformation, not the top-level technologies or grand ambitions that are expressed.
John Marcante and Tim Smith have been in the trenches of digital transformations. Marcante spent almost 30 years in both technology and business leadership positions at Vanguard, culminating in his role as Global CIO. He led the company’s digital transformation in 2012, changing not just the technologies used but also the way Vanguard’s teams operated. He is currently CIO-in-residence for Deloitte Consulting LLP.
Tim Smith is the head of Deloitte Consulting LLP’s Tech Strategy and Business Transformation practice in the United States and leads the global team in digital transformation research. He authored the article Unleashing value from digital transformation: Paths and pitfalls, and is currently working on a new piece that identifies how organizations measure their digital transformation effects.
We spoke with Smith and Marcante about the importance of purpose in digital transformation, the factors that may lead to higher returns, and whether digital transformation is ever truly done.
Mary Ludgin, director of global investment research for Heitman, makes the case for lateral moves, role models, and redefining the criteria for a good hire
Holly Snyder, president of Nationwide Life Insurance, shares why courage, empathy and authenticity are key components of her leadership toolkit
Mary Mack, CEO of Consumer and Small Banking at Wells Fargo, shares how she’s led teams through layoffs, mergers, massive disruption, and personal tragedy
The road to leadership is different for everyone—for Vanguard’s Crystal Hardie Langston, it meant seeing the upside of disruption, insisting on accountability, and using data to shape the conversation around DE&I.
Employee well-being programs are a good start, but work processes and management practices might need to change too, according to two Deloitte workforce professionals
Employee well-being programs are a good start, but work processes and management practices might need to change too, according to two Deloitte workforce professionals
Employee well-being programs are a good start, but work processes and management practices might need to change too, according to two Deloitte workforce professionals
Ensuring equipment is compatible is only the first step—real interoperability shares goals, harmonious systems, and a whole lot of trust.
The road to leadership is different for everyone—for State Farm’s Sarah Mineau, it meant learning from disappointments, leaping at new opportunities, and having the courage to step off an established path.
Increasing reliability and smoothing out the customer experience could be key to making the holiday season bright for the retail and travel industries
Complex supply chains, data trustworthiness, manual spreadsheets—these are all challenges the consumer industry will have to overcome to make green claims more than hot air.
Complex supply chains, data trustworthiness, manual spreadsheets—these are all challenges the consumer industry will have to overcome to make green claims more than hot air.
About 200,000 people leave the US military every year. Making the transition to the civilian workforce can be challenging, and private-sector employers are stepping up to help. Wells Fargo is tackling the issue with one-on-one support, intensive programs, and the understanding that one size does not fit all.
About 200,000 people leave the US military every year. Making the transition to the civilian workforce can be challenging, and private-sector employers are stepping up to help. Wells Fargo is tackling the issue with one-on-one support, intensive programs, and the understanding that one size does not fit all.
About 200,000 people leave the US military every year. Making the transition to the civilian workforce can be challenging, and private-sector employers are stepping up to help. Wells Fargo is tackling the issue with one-on-one support, intensive programs, and the understanding that one size does not fit all.
The financial services industries are living in interesting times – with all the upheaval and uncertainty that implies. But Deloitte’s Monica O’Reilly and Jim Eckenrode say opportunities are there for companies that concentrate on talent, technology and purpose.
The financial services industries are living in interesting times – with all the upheaval and uncertainty that implies. But Deloitte’s Monica O’Reilly and Jim Eckenrode say opportunities are there for companies that concentrate on talent, technology and purpose.
The road to leadership is different for everyone. For Platinum Equity’s Stephanie Barter, it meant starting early, trusting herself, and looking for potential in unexpected places.
The road to leadership is different for everyone. For American Express’ Stacy Portizky, it meant embracing hybrid work before it was cool, knowing her non-negotiables, and discovering new opportunities without leaving her company.
The road to leadership is different for everyone. For American Express’ Stacy Portizky, it meant embracing hybrid work before it was cool, knowing her non-negotiables, and discovering new opportunities without leaving her company.
The road to leadership is different for everyone—for Columbia Threadneedle’s Laura Weatherup, it meant defining her own path, asking the right questions at the right times, and taking advantage of "voluntold" opportunities.
The road to leadership is different for everyone. For Prudential Financial, Inc.’s Peggy Foran, it meant embracing grit, pushing search firms out of their comfort zones, and homing in on what’s really important.
The road to leadership is different for everyone. For Prudential Financial, Inc.’s Peggy Foran, it meant embracing grit, pushing search firms out of their comfort zones, and homing in on what’s really important.
Organizations that make an extra effort to recruit, retain, and nurture neurodivergent workers can gain a competitive edge from increased diversity in skills, ways of thinking, and approaches to problem-solving
Tanya talks with Scott Buchholz and Mike Bechtel about cyber threats, charismatic AI, and the other factors that are automating, streamlining, and completely reinventing the world of IT.
COVID-19 variants, semiconductor shortages, labor-force issues … there’s a lot of uncertainty in our economic future. Tanya Ott asks Ira Kalish to break down the factors that will influence the global economy over the next year.
After a year of change and upheaval, host Tanya Ott revisits some of our most popular and compelling discussions from 2021.
After a year of change and upheaval, host Tanya Ott revisits some of our most popular and compelling discussions from 2021.
Executives are optimistic about prospects for the financial services industries—and about the opportunities for the industry lead the way to a more just, equitable and sustainable future for everyone.
High-income shoppers are ready to spend, but will the products they want be there for them? Deloitte’s Rod Sides and Stephen Douglas share what to expect from this year’s holiday shopping season.
ESG used to be seen as an add-on. Now, it’s the data-driven way to understand long-term value. Deloitte’s Kristen Sullivan and Veronica Poole explain what companies can do to embrace this changing perception.
Blockchain and digital assets could remake the financial services industry, and that affects everyone who uses money. Deloitte’s Linda Pawczuk and Richard Walker share the insights gleaned from a survey of global industry leaders.
Where, how, and why we work are in flux as we move through the pandemic. Deloitte’s Kraig Eaton and Nic Scoble-Williams discuss how employers can prepare for multiple futures of the evolving employer-worker relationship.
Huntsville, the Silicon Valley of the South, is the ideal city for business and networking. Politician Anthony Daniels, business owners Tammy Blish-Honeycutt and Tharon Honeycutt, and Deloitte leader Carey Miller tell us why.
It looks like back-to-school is getting back to normal—but there are still some ways that the pandemic has shifted the landscape. Deloitte’s Rod Sides and Kate Ferrara discuss what to expect.
Amy Borrus, executive director of the CII, talks good governance, shareholder initiatives, and why activist investors and boards are really on the same side.
The road to leadership is different for everyone. For RBC’s Katie Dudtschak, it meant recognizing the full scope of her own uniqueness – and helping others see the beauty and benefit of their own stories.
Increasing vaccination rates are raising hopes, but inflationary tendencies and lingering trade effects may prompt caution. Dr. Ira Kalish discusses the prospects for the world economy with host Tanya Ott.
Returnship programs have taken on new importance in the wake of COVID-19. Carol Fishman Cohen of iRelaunch and Deloitte’s Kristi Lamar break down the elements of a successful return from a career break.
In this episode, professor Mahadev Satyanarayanan talks to Tanya Ott about edge computing, AI, and how together they can solve myriad issues, from reducing air travel delay to helping the elderly, though wearable tech.
The public sector is often seen as slow-moving and behind the times. But around the world, governments are creating innovative responses to intractable challenges. Join us as we dive into the exciting new developments in the future of government. This episode, Tanya Ott speaks with Dr. Sonal Shah of Georgetown University, Professor Sir Geoff Mulgan of University College London, and BIll Eggers and Mike Canning of Deloitte.
What is the role of a chief sustainability officer in a financial services firm? Deloitte’s Dan Oakey and sustainability expert Emre Tiftik says it’s to build an environmentally conscious firm through strategy and influence.
Covid-19 was a catalyst for digital change in 2020, accelerating trends that were already in motion. Tanya Ott talks to Deloitte’s Scott Buchholz, Mike Bechtel and Anh Phillips to find out what comes next.
PTO helps workers avoid burnout and thrive at work. So why is it so hard to get people to take it? Tanya Ott talks to Deloitte’s Melanie Langsett and Nicole Nodi on how better policies can help.
In the first Press Room podcast of 2021, Deloitte’s chief global economist Ira Kalish talks to Tanya Ott about robust economic recovery, COVID-19 vaccine implementation, China, and Brexit.
To wrap up an unprecedented year, we present highlights from other podcasts in the Deloitte family as they tackle the fallout from COVID-19 on work, on life, and on industries as we go forward.
Deloitte financial services leaders Monica O’Reilly and Jim Eckenrode discuss how the financial services industry has adapted to the new normal, their initiatives on employee well-being, and the sectors' future outlook.
How can organizations sustain employee well-being in a world increasingly driven by and dependent on technology? By integrating technology in their wider well-being strategies, say Deloitte’s Jen Fisher and Anjali Shaikh.
Over the past 35 years, we've moved from catalog to TV to online to mobile shopping. Deloitte leader Rod Sides considers how the four types of American consumers will shop in a holiday season overshadowed by COVID-19.
The road to leadership is different for everyone. For Freddie Mac Multifamilies executive vice president Debby Jenkins, it meant embracing competitiveness and understanding that you’re never done.
From being backend support for firms to driving end-to-end change in firms: this is a story of the rise and rise of the tech leader. Deloitte’s Anh Phillips and Khalid Kark mull the evolution of tech roles in business.
Transportation agencies were in the process of making mobility systems more seamless, sustainable, accessible, affordable, and safe—and then came COVID-19. Avi Schwartz and J. Bryan Nicol discuss what comes next.
Once classified as a technology experiment, blockchain has made the leap from theoretical to practical. Deloitte’s Linda Pawczuk, Brian Hansen, and Rob Massey explain why blockchain is off to the races.
The road to leadership is different for everyone. For TransUnion SVP of U.S. Markets Technology, it meant juggling change on multiple fronts, embracing experimentation, and learning by doing.
The road to leadership is different for everyone. For T. Rowe Price’s CFO Céline Dufétel, it meant navigating change (and ships), embracing the seven-minute rule, and not waiting for 110%.
Augmented reality and 3D technologies are changing how customers shop both online and in-store. Deloitte’s Allan Cook, Shopify’s Daniel Beauchamp, and Wayfair’s Shrenik Sadalgi give host Tanya Ott a tour of the future.
To pay or not to pay: That’s the essential dilemma for governments faced with ransomware attacks. Deloitte’s Tim Li and Doug Powers tell host Tanya Ott how the public sector can face the looming threats.
Parents are still planning to shop for the new school year. But what they’re buying and how they’re shopping is changing in the face of the pandemic. Deloitte’s Rod Sides and Kate Ferrara discuss the data with host Tanya Ott.
A new Deloitte report says 89% of energy and industrial executives are working toward a low-carbon future. The report’s authors, Stanley Porter and Kate Hardin, discuss the long- and short-term future of the energy sector.
The Spanish Flu, the Great Depression, World War II—the economic fallout from these events may help us predict what's coming in the face of COVID-19. Deloitte global economist Ira Kalish talks with host Tanya about what we may encounter.
In uncertain times, purpose can be the north star for brands. Deloitte US CMO Suzanne Kounkel tells Tanya why putting the customer at the center and pivoting to meet their needs in the moment can drive companies forward.
The road to leadership is different for everyone. For Terri Gerosa, global head of operational risk and control for Citi's Global Consumer Bank, it involved three countries, multiple pivot points, and seeing the difference between "no" and "not now."
The road to leadership is different for everyone. For Wells Fargo CTO Debra Chrapaty, it meant making hard choices, living unapologetically, and embracing her superpowers.
Macro forces and trends shape the technology of today and the future. Deloitte leader Bill Briggs and FedEx CIO Rob Carter show us ways to navigate the complex technology trajectory and judiciously invest in cutting-edge tech.
We are living in a contradictory times, as the world unites against COVID-19 by staying separate. That can be hard to reconcile. Tanya speaks with Jen Fisher, host of the WorkWell podcast, about mental health and practical ways to cope with isolation and anxiety in these trying times.
There's no playbook for doing business in the time of COVID-19, but resilient, compassionate leadership can help. Deloitte Partner Mike Kearney talks to seven Deloitte leaders on how to guide companies, employees, and clients through a pandemic.
The road to the C-suite is different for everyone. For Capital One Chief Audit Officer Celia Edwards Karam, it involved embracing audacious challenges, learning to quiet her inner monologue, and finding joy in the “big, hairy, interesting” problems.
The path to leadership can be long and winding, but sponsors may be able to help smooth the way. Deloitte's Kenny Smith, Monica O'Reilly and Neda Shemluck discuss the impact of sponsorship as we move toward gender equity in leadership.
At the proving grounds of Alliance, Texas, the private and public sectors work together to test out new ways to move goods and people. Host Tanya Ott explores the future of mobility with Mike Berry of Hillwood Partners and Rasheq Zarif of Deloitte.
New Year's resolutions tend to be about changing bad habits -- and changing habits is hard. The Press Room has some real, actionable ideas to help you stick to your goals.
What effect could the ongoing trade skirmishes have on the global economy in 2020? Tanya Ott sits down with Deloitte Global Economist Ira Kalish to consider the possibilities.
Host Tanya Ott takes us back to two of our most popular topics of 2019: The meaning of work and the surprising parallels between duct tape and digital technology.
Katy Milkman, codirector of the Behavior Change for Good Initiative, shares some surprising findings on what kinds of nudges can help people make long-term behavioral changes.
Driven by positive consumer sentiment about the economy and household income, this holiday season should see healthy retail spending, with consumers picking experiences over gifts, and e-commerce over in-store purchases, says Rod Sides, Deloitte’s Global Retail leader.
The percentage of women in finance leadership roles is growing, but there's still a ways to go to reach gender equity. Amanda Pullinger, CEO of 100 Women in Finance, joins Deloitte's Stacy Sandler and Alison Rogish to discuss how the industry can improve.
Piyush Pandey, managing director at Deloitte’s Risk and Financial Advisory practice, talks about how to guard against cyberattacks on smart cities’ web of interconnected technologies and constant data flow.
To benefit from disruptive technologies such as AI and blockchain, businesses need to experiment with them, learn from failures, adapt, and start over, says Barb Renner, Deloitte US consumer products sector leader.
Despite decades of growth, Australia is facing economic challenges. To be ready, the country should reassess notions about work, workers, and workplaces, say Deloitte Access Economics’ David Rumbens, Jessica Mizrahi, and Cathryn Lee.
Jim Guszcza, Deloitte’s chief data scientist, explains how behavioral nudges, aided by AI and data science, can help governments, universities, and businesses address some of their most pressing issues.
Host Tanya Ott met with Stanley Porter and Marlene Motyka—authors of Deloitte’s 2019 Resources Study—to discuss how businesses and consumers are tackling climate change’s challenges and how to reduce carbon footprints.
In today’s data economy, governments should rethink what data can accomplish and work toward facilitating platforms where it can be used efficiently to further the greater public good, say Deloitte’s Bill Eggers and Beeck Center’s Sonal Shah.
Automation is changing how work gets done, and companies need to shift workers’ focus from routine tasks to more value-creating activities, the kind machines can’t replicate, say John Hagel and Maggie Wooll of Deloitte’s Center for the Edge.
5G’s ultra-fast, low-cost networks are set to change the way the world experiences mobile—and connectivity. Deloitte’s telecom leaders—Paul Lee, Jeff Loucks, and Duncan Stewart—weigh in on the synergies 5G will unlock among AI, cloud, and IoT.
Video gaming has moved out of the basement into the big league with eSports—the next wave in social networking. Will traditional TV sports get into a battle royale with eSports or will broadcasters work with gaming companies find monetization synergies? Deloitte’s Duncan Stewart and Chris Arkenberg have the answers.
China’s advances in 5G and semiconductors give it an edge in machine vision and machine learning. Those technological advances are firing up the country's ambition of greater independence and control over its own destiny, say Deloitte’s Paul Lee and Chris Arkenberg.
The popularity of smart speakers is soaring off the charts, even though they’re an urban-wealthy trend right now. And video hasn’t killed the radio star. In fact, radio is edging out TV in terms of listening time, according to the predictions of Deloitte’s technology leaders Paul Lee and Duncan Stewart.
Both quantum computers and 3D printing have received a lot of hype, but the reality is is more complex than the headlines. Deloitte technology leader Duncan Stewart breaks down what to expect from these disruptive technologies.
How can organizations survive the disruption caused by digital technologies? By embracing a digital environment, encouraging a culture of technology-enabled collaboration, and having the courage to experiment and fail, say Deloitte’s Ahn Phillips and Boston College’s Jerry Kane, authors of The Technology Fallacy .
Economic fundamentals are strong, the regulatory climate is favorable, and transformation technologies are more effective than ever before. Now is the time for the banking industry to rethink transformation and pursue long-term strategic change, say Deloitte’s Val Srinivas, Scott Baret, and Anna Celner.
Scott Buchholz and Bill Briggs, technology leaders at Deloitte, recap their 2019 Tech Trends report with a look at how today’s technology landscape is driving businesses strategy and laying the groundwork for future innovation.
We are entering the era of pervasive intelligence thanks to AI. David Schatsky, leader of Deloitte's trend-sensing program, says it is high time companies took stock of the impact this will have on their businesses and position themselves to reap the benefits.
Behavior change is hard! But when done smartly, with the help of behavioral nudges, you can set yourself up to succeed. It’s all about building the right environment.
Sustained economic growth, rising interest rates, and higher investment income contributed to a strong year for insurers in 2018. Tanya talks to insurance practice leader Gary Shaw about the possibilities for 2019—will it be another banner year, or will longer-term challenges like the potential for economic slowdown and ongoing disputes over tariffs and trade rules cast a shadow on the industry?
Investment management is in a period of rapid change, driven by shifting investor preferences, margin compression, regulatory developments and advancing technologies. Patrick Henry leads Deloitte’s investment-management practice in the United States, and he helps Tanya understand how technology, talent, and economic changes may affect investment management firms.
The commercial real estate industry thrives on risk, but it’s not always so open to change. Tanya talks to Bob O’Brien, who leads Deloitte’s global real estate sector, and Jim Berry, U.S. leader for real estate, about how new business models and competition, extensive use of technology, and changing tenant and investor expectations are redefining the commercial real estate industry.
Among the 2018 Press Room highlights were examinations of the good and bad of technological innovation, internal hiring opportunities, and how to piece together the digital thread. This episode recaps the key themes of those previous episodes.
When implementing AI technologies, companies face social, ethical, and logistical challenges. Tom Davenport, of Deloitte’s analytics and cognitive practice, says a deeper understanding of AI and a pragmatic approach to its adoption can show a way forward.
What does the 2018 holiday season have in store for retailers? According to Rod Sides, Deloitte’s wholesale and retail distribution practice’s US lead, consumer optimism and a strong US economy point to a successful season.
Achieving digital maturity involves changing how things are done -- and having the courage to fail. Tanya Ott met with Jerry Kane and Anh Phillips to discuss how organizations can overcome these challenges and realize fully the perks of going digital.
Consumers now are in control of when, where, and how they view content. Tanya Ott joined Deloitte’s Jeff Loucks and Kevin Westcott to discuss how media and entertainment companies can meet consumers’ ever-rising expectations.
Nudges are being used today in increasingly varied ways to drive consumer behavior. Similar strategies in health care can lead to better medical decisions and improved patient outcomes, says Mitesh Patel of the Penn Medicine Nudge Unit.
Is hiring internally beneficial, and if yes, then what stops companies from doing so? Host Tanya Ott spoke with Robin Erickson, Denise Moulton, and Bill Cleary about the promise internal mobility holds and the barriers to its more widespread adoption.
How do we work alongside bots without resenting them? And can there be poetry in the technology enterprise? Bill Briggs discusses these and other technology trends of 2018.
Millennial households in the United States have fewer assets and lower income than older households, which is a concern. Technology could come to rescue by improving productivity and helping people earn more, says Patricia Buckley.
Assessing the worth of a new product or technology projected as the next big thing can be tricky. Brenna Sniderman, Susan Hogan, and John Lucker say a more pragmatic approach can help business leaders separate reality from the hype.
A challenge to selling ethically produced products is getting consumers to follow through on their good intentions. Georgetown’s Neeru Paharia, who spoke with Tanya Ott at Deloitte’s 2017 Nudgeapalooza conference, discusses how to better guide consumer behavior.
The digital thread integrates the virtual and real worlds in a way that could spark a revolution in how we make and deliver products. Tanya Ott spoke with Paul Michelman and Mark Cotteleer about how organizations can capitalize on this emergent technology.
Does the “always-on” workplace standard always facilitate well-being? The pursuit of efficiency and effectiveness may have had some unintended consequences, but technology enhances—and not rules—our lives, say Jennifer Fisher and Connor Joyce.
The connectedness and data volumes of Industry 4.0 are not only changing manufacturing and supply chains; they’re also changing how salespeople sell these connected products. Listen to a discussion on selling Industry 4.0, from questions on accountability to overcoming the fear of failure.
How do we expand our thinking of behavioral science—and habit formation—beyond the nudge? The first podcast from Deloitte’s 2017 Nudgeapalooza conference, which focuses on how behavioral insights can improve outcomes in health, commerce, and public policy.
Just scaling efficiency may no longer be enough for companies to thrive. Instead, the key may be to track the progress of work groups with a clear shared goal, say John Hagel and Maggie Wooll.
It’s that time of year again when we make resolutions—most often to lead healthier, better lives. This episode offers real, actionable ideas to help you with your work goals, from better managing time to balancing mindfulness with action.
From dark analytics or probing the depths of the deep web, to tapping the wisdom of the crowd through predictive analysis or the brave new world of quantum computers, 2017 was a breakthrough year. Tanya Ott presents excepts from some of our thought-provoking technology podcasts of 2017.
The Gen Z workforce is bringing new experience -- and new expectations -- as they enter the job market. Carolyn O’Boyle talks about technology advancements being a bane or a boon for these entry-level Gen Zers and the critical cultural transition required when handling the new kids on the block.
Non-profits have to be accountable for the money they receive and foundations today are increasingly asking for hard data. But how do we reimagine measurement to measure social impact? Rhonda Evans and Tony Seisfeld discuss.
The holiday shopping season is upon us—and it’s good news for retail. Consumer confidence is up and forecasts show that holiday sales will follow suit. Rod Sides talks about experiential giving, disruption in retail, consumer expectations, mobile payments, and much more.
Giving—and receiving—feedback is one of the most difficult tasks from a talent perspective. Done well, it can go a long way in building healthy working relationships; done badly, it can lead to lead to bigger problems than it hoped to address. Todd Fonseca and Tim Murphy talk about behavioral principles and how they influence the feedback process.
The average tenure of one of the most high-stakes, challenging jobs in an organization is just four years. Why do technically proficient leaders stumble when it comes to soft skills? Khalid Kark clears the air about how CIOs can manage expectations in their new role.
The Internet of Things touches diverse sectors, from agriculture to health to automotive. How is IOT helping farmers irrigate better? How are the lessons from retail being applied to health care? How is the auto industry handling all this data? Tanya Ott finds out how IOT is transforming the world.
Is a leader born or made? Executives and HR have historically held divergent opinions. The answer in fact lies somewhere in between. Stacey Philpot and Kelly Monahan talk about how inherent biases can become barriers in choosing a leader—and how diversity and a data-driven approach can remove them
The future of work is hybrid. Technology is getting smarter and reskilling and retraining need to be the main weapons in every employee’s armory. Josh Bersin talks about continuous apprenticeship, the culture of lifelong learning, and the need to overcome the fear of reinventing ourselves.
In this changing digital world, are companies culturally distinct enough to be called digitally mature? Are they treating digital as core to their strategy, encouraging their staff to think digitally, and developing their people? Anh Phillips and Jerry Kane give us a sense of digital maturity.
As work gets disconnected from jobs and the gig economy gains momentum, what will offices of the future look like? With an augmented workforce, many of your co-workers may not even be human. Jeff Schwartz and Tom Friedman talk about skillfully navigating these uncharted waters.
Does your team work best as a relay or a basketball team? What do you do when you inherit a dysfunctional team? Do you have the right people in the right seat? How are your team’s goals being set and met? Ajit Kambil answers these questions as he talks about trust, teamwork, and collaboration.
Do our digital breadcrumbs truly portray who we really are? In the mad rush to collect big data, are companies overlooking the fact that not all of what they have might be relevant? John Lucker, Susan Hogan, and Trevor Bischoff share insights on targeted messaging, data integrity, and much more.
Quantum computing, which can perform complex calculations exponentially faster than normal computers, has the potential to create great wealth by reimagining how problems are solved. But this huge computational power, if not managed responsibly, can have serious consequences, warns David Schatsky.
As a new leader, having the right team in place can make or break your position. Ajit Kambil spoke with Tanya Ott on the trade-off between time and talent, and how to handle your incoming team—from glass breakers to Eeyores.
What do government workers need more of? Time. And that’s exactly what artificial intelligence promises to offer. Our research suggests that cognitive technologies can help agencies free up billions of labor hours per year, to be spent doing real work, not drudge work.
Six degrees of separation applies to the opioid crisis as well—most people are only a few steps away from someone who’s struggled with addiction. Kevin Bingham discusses the massive amount state and federal agencies are spending to combat this epidemic, as well as the resulting innovative solutions.
The growing wellness industry attests to people’s need to destress and slow down. Finding the balance between roots and shoots—between inward reflection and outward exploration—can be the key here, say Maggie Wooll and Duleesha Kulasooriya.
By 2025, private cars might become obsolete. With growing congestion along with innovative transport options, mobility as a service—using public and private transportation seamlessly and on demand—is gradually becoming a reality, says Warwick Goodall.
Executives who take on a new C-level role often find themselves working 80-hour work weeks, making burnout pretty much inevitable. Based on his experience in over 250 labs with new CFOs, Ajit Kambil discusses the five things new C-suite executives can do to take back their time.
New technologies present some incredible opportunities, but could also bring threats. Tanya Ott and Bill Briggs discuss the ethical issues and potential social impacts around the technologies of tomorrow.
As massive, complex organisms, cities somehow manage to deliver services, move products and goods, protect us, educate us, inspire us. But how can they do it smarter? Jim Gusczca and Bill Eggers talk about how urban planners can harness the wisdom of the crowd to deliver better services.
What does it take for a leader to truly encourage diversity in the organization? And does diversity go beyond just talent? Juliet Bourke spoke with Tanya Ott on outdated leadership models, global mega-trends, and the six traits of inclusive leadership.
When people lack the tools and resources needed to operate effectively, they fall prey to the scarcity mind-set. If left unchecked, scarcity can have deleterious effects on performance. The good news is, leaders have an opportunity to help prevent scarcity before it happens.
The fourth industrial revolution, or Industry 4.0, is upon us. Brenna Sniderman spoke with Tanya Ott on how systems—connected via the Internet—can now analyze data, and learn from and adjust to their environment to inform future activity.
The decline of retail theater; the Prime Effect; the mismatch of consumer expectations and reality.... Rod Sides and Tanya Ott discuss this holiday season’s consumer shopping trends, as described by the 2016 Holiday Retail Survey.
Can blockchain become as sexy as virtual reality or the Internet of Things? And of trillions of signals potentially being processed, how do we isolate the few that are meaningful? Bill Briggs discusses 2016’s tech trends with Tanya Ott.
How can video games help organizations develop better leaders? Cary Harr and Roxanne Splitt discuss how games, or simulations, encourage employees to examine their unconscious biases and internalize behaviors to become more inclusive leaders.
Almost every company expects digital disruption in some form or another—but how are they actually preparing for it? Perhaps surprisingly, this preparation may need to be more cultural than technological. Tanya Ott spoke with Gerald Kane about companies’ differing levels of digital maturity as they compete in a rapidly changing world.
Losing customer data to hackers can be costly and embarrassing, but losing intellectual property to cyber thieves could threaten a company’s future. Tanya Ott talks to Emily Mossburg and Ash Raghavan about the risks facing business today.
Health care consumers are looking for the same quality of service that they get in other industries, while doctors find they increasingly need business skills: leadership, marketing, communication. Harry Greenspun discusses how physicians and medical schools are responding to these different pressures in the current health care environment.
Even though healthcare.gov was initially called a public policy disaster, it ended up being one of the best things to happen to a government unable to keep up with evolving citizen expectations. Bill Eggers spoke with Tanya Ott on how government agencies must change their traditional culture to a digital, innovative one to continue to successfully deliver services.
It’s not uncommon for top companies to spend hundreds of thousands of dollars to recruit C-suite execs—but the failure rate is high. Ajit Kambil spoke with Tanya Ott about the 90-day myth, and the three main areas newly hired C-level executives need to focus on to be successful.
Water pipes in most US cities are more than 50 years old, and some even double that age—leading to major health concerns and enormous costs from main breaks. Tanya Ott spoke with Patricia Buckley about the water infrastructure’s “hidden crisis,” and from where the money to prevent it will come.
Is it true that the more you pay people, the harder they will work? How can human resources move from focusing on processes to thinking about human motivation? Josh Bersin spoke with Tanya Ott about how behavioral economics disrupts HR—in a good way.
Why are potentially disruptive forces so hard to see? And how can executives make sense of the endless headlines on the subject? John Hagel and John Seely Brown spoke with Tanya Ott on how executives might need to change their lens to identify patterns of disruption.
We all make bad decisions—but that doesn’t mean we make them for no reason. Behavioral economics aims to explain why we act the way we do, in large and small ways, and helps us better understand our family, neighbors, employees, customers—and ourselves. The goal: to put our natural irrationality to good use.
China’s slowdown, plummeting oil prices, the risk of a US recession: Tanya Ott spoke with Ira Kalish, Deloitte’s chief global economist, about the major economic factors affecting today’s post-OPEC world.
After the Great Recession, New Mexico’s Department of Workforce Solutions (DWS) tackled the difficult job of recovering money from people who’d been overpaid unemployment insurance. Joy Forehand of DWS and Deloitte’s Mike Greene spoke with Tanya Ott about how a combination of behavioral economics and analytics proved surprisingly effective.
Mobile payments, or mPayments, have grown from a niche market to a potential $700–800 billion opportunity by 2017. Deloitte’s Craig Wigginton spoke with Tanya Ott about the factors related to mPayment’s growth, such as new wearable technology, consumer habits, and retailer investment.
Human biases extend beyond our personal lives to impact economic, regulatory, and management decisions more than we may realize. Deloitte’s Jon Warshawsky spoke with Tanya Ott about how behavioral economics can offer tools to better shape programs, policies, and products in a human-centric spirit, as presented in the upcoming issue of Deloitte Review.
Lighter, self-driving cars; no parking lots; lower revenue from traffic violations: What does the future of mobility promise? Tanya Ott spoke with Deloitte’s Scott Corwin about how industry incumbents must figure out where to play and how to win before rapid changes in transportation technology disrupt them.
Popular opinion considers Millennials to be lazy, entitled, and immature—but do the numbers corroborate this? Tanya Ott spoke to Deloitte’s Patricia Buckley about how economic conditions affect generational trends, such the regions where Millennials live and their mobility choices.
Whether and how to report bad news is a constant issue in organizations, with employees agonizing over the consequences. Tanya Ott spoke to Deloitte’s Mark Cotteleer and Timothy Murphy about how a framework—the message, messenger, and masses—can help organizations understand human biases to better communicate negative messages.
Retailers can look forward to shoppers spending more this holiday season, with the economy picking up and low gas prices putting more money into consumers’ pockets. So what do they plan to buy and from where? Tanya Ott talks to Rod Sides, leader of Deloitte’s U.S. Retail Distribution Practice, about trends that came to the fore in the annual holiday survey.
With 20 billion Internet of Things (IoT) devices in the world, do companies have a strategy for how to use—and protect—the data collected? Irfan Saif and Sean Peasley of Deloitte & Touche LLP spoke to Tanya Ott about how companies can mitigate the various risks across the IoT value loop.
Additive manufacturing, or 3D printing, is poised to revolutionize industries such as health care and defense. Kelly Marchese of Deloitte Consulting LLP spoke to Tanya Ott about the implications across industries—from the dwindling need for economies of scale, to challenges around intellectual property and talent.
Massive changes in digital technology are reshaping the business world—from more power to consumers, to business models that are more about ecosystems than competition. John Hagel of Deloitte Services LP spoke to Tanya Ott about digital disruption’s challenges and opportunities—for companies big and small.
As the Internet of Things (IoT) permeates people’s daily lives, potentially useful information can now be created at every turn. But sometimes customers, companies, or both can find themselves disadvantaged by IoT-enabled deployments. Host Tanya Ott spoke to Michael Raynor and Brenna Sniderman of Deloitte Services LP on how to balance this power struggle.
Research shows that one of the leading predictors of the stability of a country is not its GDP or its resources; it’s the way its women are treated. And one way to empower women is through access to energy. Kathleen O’Dell talks to Tanya Ott about the link between gender inequality and the energy sector, making a case for looking at energy projects through a gender lens.
The fitness tracker on your wrist may be the most evident sign of the Internet of Things, but it is just one node resting on top of communications, analytics, policy, and even behavioral infrastructure. Host Tanya Ott talked to Tom Davenport, independent senior advisor to Deloitte Analytics, about the future of IoT.
What’s the most important driver of organizational digital maturity—social, mobile, analytics, or cloud? None of the above, according to the latest MIT Sloan Management Review and Deloitte digital business study. Author Gerald Kane talks to host Tanya Ott about the finding of the annual survey of executives, managers and analysts.
Shortfalls of water, energy, and food can sabotage economic and business growth as well as compromise social well-being. Host Tanya Ott talks to Will Sarni, director of Deloitte Consulting LLP's Enterprise Water Strategy practice, about signs that the public sector, private sector, and NGOs are beginning to work together to take us off the scarcity trajectory.
The retirement advisory industry is positioned to make a significant dent in alleviating the looming retirement crisis. Host Tanya Ott talks to Deloitte University Press authors Sean Cunniff, Sam Friedman and Val Srinivas about how financial services firms may need to devise new ways of delivering appropriate, affordable retirement advice to a wider range of clients.
The creation of products and services derived from crowd-based insights is the foundation of the “billion-to-one” experience. Taking your characteristics and behavior and contextualizing them with data from many thousands of other individuals allows designers to deliver products and services that are, or at least feel, unique.
If we want to act on data to get fit or reduce heating bills, we need to understand not just the analytics of the data, but how we make decisions. Host Tanya Ott talks to Jim Guszcza about the art and science of applying masses of data with the way human beings actually behave.
Since the first caveman picked up a sharp rock, technology has been changing the way we work and the jobs we do. What effect will the rise of artificial intelligence and cognitive technologies have on jobs of the future? Host Tanya Ott talks to David Schatsky about the kinds of work computers can do now, what they'll be able to do soon, and how it may affect your business.