LTC University Podcast: Recent Episodes
Jamie Preston
The LTC University Podcast covers topics related to the senior healthcare industry. Topics like Hospice, Leadership, Elder Abuse, Physicians Care and so much more.
What if the peptide you just ordered online isn't wrong — it's just wrong for you? In Episode 2 of our peptides series, clinical pharmacist Dr. Melissa Jones takes us inside the actual decision-making process providers use to match a peptide to a patient, and why skipping that process is how people end up wasting money, or worse, hurting themselves.
Host Jamie Preston and Dr. Jones dig into the real science: what a peptide is, how peptides signal the body, and why a healthy foundation — hormones and gut health — has to come before any peptide is even considered. From there, they cover the wide menu of options (tissue repair, skin and hair, sexual health, growth hormone support, metabolic health, sleep and stress) and what it actually means to “stack” or “cycle” peptides responsibly.
In this episode, you'll hear:
- Why there isn't — and won't be — one peptide that does it all, and what that means for how providers build a plan
- How stacking and cycling actually work, and where cost becomes a real factor in the decision
- The difference between FDA-approved peptide uses (like Tesamorelin for visceral fat) and the anecdotal dosing happening across the wellness world
- The real danger in reconstituting and self-dosing peptides ordered online, explained in plain terms
- What responsible, supervised GLP-1 (Mounjaro, Ozempic, tirzepatide) therapy looks like — and what goes wrong with compounded, unregulated versions
- The specific list of patients who should avoid peptides or use extra caution, and why providers need to know it cold
If you've ever wondered whether a peptide could actually help you — or wondered what your provider is really weighing before saying yes — this episode gives you the real answer, not the Instagram version.
www.YourHealth.Org
You've seen the ads. You've heard the buzz. But do you actually know what peptides are — or what they're doing inside your body?
In this first episode of a three-part series, Jamie Preston sits down with Dr. Melissa Jones, a 25-year clinical pharmacist and VP at Your Health, to lay the foundation every patient and provider needs before entering the peptide conversation. Dr. Jones brings rare credibility to this space — she didn't come in as a believer, she came in as a scientist who was challenged to learn, and what she found changed how she practices.
What you'll hear in this episode:
- Why insulin is a peptide — and why that means peptides have been in your medicine cabinet for years
- How BPC 157 and TB 500 work together to signal the body to heal — and the real patient stories behind that science
- Why GLP-1 medications like Mounjaro and Ozempic are peptides, and how they actually produce weight loss
- The difference between peptides and steroids (hint: one sends signals, one messes with your hormones)
- Why "research use only" labels are a red flag — and why compounding pharmacies matter more than you think
- What providers need to start asking patients right now
Whether you're a patient who's been curious or a provider who's been hesitant, this episode gives you the grounded, evidence-informed starting point you've been looking for. Part two goes even deeper — but this is where it begins.
www.YourHealth.Org
What if the biggest driver of a good patient experience has nothing to do with the patient at all — at least not at first?
In this episode, Jamie sits down with four leaders behind Your Health's new Ambassador program: Rebecca Dillard (Chief Patient Experience Officer), Eddie Caldwell (VP of Talent & Workforce Strategy), Stephanie Martin (Executive Director of Employee Performance), and Whitney Myers (Executive Field Director of Patient Experience).
Together they built a 36-person volunteer network designed to move Your Health's values off the wall and into everyday conversations.
• Why colleague experience has to come before patient experience — not after it
• The five-part Ambassador framework — Observe, Encourage, Celebrate, Listen, Connect — and which piece each guest personally underestimated
• How Eddie has changed what he listens for in job interviews to hire for culture fit, not just skill
• The simple three-word question — “tell me more” — that's changing how the team listens to understand instead of listening to respond
• Why Purpose Partners, a peer-support network launched at the Ambassador retreat, is built to outlast the excitement of any single training day
This is a conversation about what culture change actually requires — not slogans, but sustained, person-to-person influence. Press play to hear what a good “ordinary Tuesday” looks like when a culture initiative actually works.
www.YourHealth.Org
A scale. A phone call at the end of the week. A data alert at 6 a.m. Monday morning. These aren't high-tech fantasies — they're the tools that are quietly keeping people out of hospitals and in their homes.
In Part 2 of this two-part conversation, Jamie and Brody Wall, Division President of Operations at Your Health, go inside what data-driven care actually looks like on the ground — for the staff delivering it and the patients whose lives depend on it. This episode is less about the architecture of the system and more about what happens when you turn it on.
Jamie and Brody cover:
- The Monday and Tuesday ER spike — and what the data revealed about a weekend coverage gap that was hiding in plain sight
- How remote patient monitoring caught a CHF patient's five-pound weight gain before it became a Monday emergency room visit — and what that prevented
- What staff data reveals about burnout, scheduling, and where care quietly falls through the cracks
- The math that should change how every healthcare organization operates: $800,000 in proactive primary care versus $16 million in hospitalizations for the same 800 patients
- A hip fracture story — and the 80% mortality statistic behind it — that captures everything Your Health is trying to prevent before it ever becomes a catastrophe
This episode is about what it looks like when an organization decides that data isn't there to watch over people — it's there to protect them. If you have a parent, a patient, or a neighbor who deserves this kind of care, share this episode with them.
www.YourHealth.Org
The American healthcare system is built around a simple idea: get sick, get treated. But what if the problem isn't how we treat illness — it's that we've never seriously tried to prevent it?
In this first installment of a two-part conversation, Jamie sits down with Brody Wall, Division President of Operations at Your Health, to trace the arc from a broken, reactive healthcare system to one where data tells you what's coming before the patient even knows something is wrong. Brody's path to healthcare wasn't through a textbook — it was through a father who was a Methodist minister and a mother who spent her career caring for underprivileged children. The mission was always there. The data just became the most honest way to fulfill it.
In Part 1, Jamie and Brody cover:
- Why fee-for-service healthcare financially rewards volume of sick visits — not health — and how that one incentive structure explains why 17-20% of America's GDP goes to healthcare costs with outcomes that still lag behind other developed nations
- What Your Health was flying blind on before it committed to building a real data infrastructure — and what gut-feeling decisions look like when data finally proves them wrong
- How social determinants of health (Z codes) and behavioral health conditions (F codes) reveal which patients are actually at the highest risk of hospitalization
- The finding that changed everything: patients with four or more behavioral health conditions were ten times more likely to have multiple ER visits — and the clinical response that followed
This isn't just a conversation about numbers. It's about what happens when an organization decides that preventing the crisis matters more than reacting to it. Part 2 drops next week.
www.YourHealth.Org
Most companies recruit interns to take work off someone's plate. Your Health does the opposite — and it's why several of its current executives, including a Chief Information Officer, first walked in the door as interns.
In this episode, Jamie sits down with Heather Bower, Director of Experiential Learning, who has taken the reins of Your Health's internship, mentorship, preceptorship, and apprenticeship programs. Heather shares how a long-standing program is being rebuilt with structure, data, and intention — organized into semester cohorts, anchored by a four-day all-company orientation, and designed so every intern owns a project with genuine stakes.
In this conversation, you'll hear:
- Why "get interns because they're cheap" is exactly the wrong spirit — and what replaces it
- How one MBA intern's shadowing experience redirected him toward nursing school
- The "spreadsheet whisperer" intern who taught regional leadership to pull data faster
- What surprises interns most once they're inside healthcare: the human complexity
- How Your Health uses feedback loops to move interns toward roles where they'll actually shine
If you're early in your career and unsure where you fit, this episode is a map to possibilities you may not know exist. Press play and rethink what an internship can really be.
www.YourHealth.Org
Sixty percent of Medicare's mental health workforce is made up of clinical social workers — and they're being reimbursed at 75 cents on the dollar compared to clinical psychologists. That's not a footnote. That's a workforce crisis hiding in plain sight.
In this episode, Jamie sits down with Dr. Jimmy Williamson — social worker, NASW Vice President, and seasoned Capitol Hill advocate — for one of the most practical, non-partisan conversations about politics and healthcare you'll hear anywhere. Jimmy just returned from a full day of lobbying on the Hill, and he breaks down exactly what that looks like, what's at stake, and why every healthcare employee — not just the C-suite — has a role to play.
You'll hear:
- Why clinical social workers are fighting to move their Medicare reimbursement rate from 75% to 85% — and how it would actually save Medicare $420 million
- How the Department of Education's reclassification of nursing and social work is quietly capping the next generation's borrowing limits and shrinking the workforce pipeline
- The Farm Bill's Hot Foods Act and why a working single mother's ability to buy a rotisserie chicken at the grocery store is a healthcare issue
- Why politicians want to hear from constituents — and how to get your voice in front of the right people without spending hours doing it
- The first move anyone can make this week to stop being a bystander and start being a citizen
This episode won't make you angry. It'll make you want to make a phone call.
www.YourHealth.Org
What if the biggest obstacle to great patient care wasn't a clinical problem at all — but a zip code? At Your Health, patients on opposite ends of the same zip code could mean an hour of unnecessary drive time, surprise visits, and the slow erosion of trust every time a provider couldn't say exactly when they'd arrive.
In this episode, Jamie sits down with Whitney Dillard, ACT Executive Director, and Alexis Reuter, Executive Director of Training, to unpack how a homegrown scheduling tool changed everything. Both came to healthcare from unexpected places — Whitney challenged her CNA boards without schooling; Alexis started at a spa front desk — and that outsider's clarity shows in how they rethought the entire scheduling experience.
In this conversation, you'll hear:
- Why scheduling by zip code was quietly sabotaging both providers and patients
- The "aha moment" when a tool went from nice-to-have to non-negotiable
- How real care managers were brought in to "break the tool" and shape what it became
- Why predictable scheduling rebuilds trust in a patient's most sensitive space — their home
- How proactive, geolocated visits make preventative care actually work in rural Georgia and South Carolina
Press play to hear how the right tool — and the right team — turned scheduling into a competitive advantage for patient trust.
www.YourHealth.Org
What if educating your people so well that they could leave was exactly the point? At Your Health, that's not a risk to manage — it's the philosophy that built an entire learning ecosystem.
In this episode, Jamie talks with Aubrey Wall, who came to Your Health from a background in education and now leads Your Health University, the organization's learning management system and continuous-development engine. Aubrey brings an educator's eye to a fast-evolving healthcare environment, where best practice changes by the day and meeting patients where they are demands that staff never stop learning.
Here's what you'll hear:
- Why a healthcare company runs 12-month, Department of Labor–registered apprenticeships — including programs in management, value-based care, population health, and hospice aide preparation
- How gamification is being built into nurse instruction (straight from Aubrey's dissertation research)
- The difference between Your Health University (your classroom) and the Hub (your resource library)
- How LinkedIn Learning delivered roughly $4.2 million in CEUs to staff last year
- Meeting Leah — the new AI assistant that helps employees find exactly the right course
If you've ever believed growing your people is a cost rather than the whole point, this conversation will change how you think. Press play, then go ask Leah a question.
www.YourHealth.Org
What if your healthcare team already knew what happened during your hospital stay — before you even explained it? What if someone on your care team noticed you were struggling on a Saturday and simply showed up?
In this episode, Jamie sits down with Christopher Laffey, Nurse Practitioner at Your Health, to break down what a truly connected, proactive model of care actually looks like when it's working. Christopher practices in North Charleston, SC, where his team — nurses, therapists, social workers, community health workers, and more — functions less like a traditional office practice and more like a living, breathing safety net woven around each patient's real life.
What you'll hear in this episode:
- Why most patients are failing not because nobody cares, but because the system itself is fragmented — and what doing it differently actually looks like on a Tuesday morning
- The real difference between "patient-centered" as a marketing phrase and patient-centered as a daily practice (hint: it involves seeing the medication bottles on the kitchen table)
- A powerful real-life story of a bedbound patient whose caregiver suddenly disappeared — and how the team mobilized over a weekend, on their own time, to prevent a hospitalization
- The single mindset shift every clinician needs to make the transition from visit-based thinking to longitudinal care
- Why "value-based care" doesn't mean discounted care — it means the organization is accountable for your outcomes, not just your appointments
If you've ever left a doctor's appointment feeling more confused than when you walked in, this episode will show you what healthcare can feel like when it's actually designed around you.
www.YourHealth.Org
Most people don't fear change itself — they fear the moment before they know if they're going to be okay. And according to Dr. Jimmie Williamson, that gap between uncertainty and clarity is where organizations either hold their people together or quietly lose them.
In this episode of Your Health University, Jamie sits down with Dr. Jimmie Williamson, Chief Behavioral Health Officer at Your Health, in the middle of a real organizational merger — making this conversation as timely and personal as it gets. Dr. Williamson draws on decades of clinical experience, behavioral health expertise, and his own career pivots (including leaving a 28-year career to step into healthcare) to walk us through what change actually does to the human brain and body — and what it takes to move through it well.
Key topics include:
- Why even positive change triggers a physiological threat response — and what science says is actually happening in your brain
- The five stages of change people move through (shock, resistance, exploration, and beyond) and why getting stuck isn't a character flaw
- Dr. David Rock's SCARF model — the five psychological domains (Status, Certainty, Autonomy, Relatedness, Fairness) that determine whether people feel safe or threatened during transitions
- What leaders most commonly get wrong when communicating change — and the one mistake that always creates a narrative vacuum
- Why insecurity in leadership is more dangerous than the change itself
- The one self-care practice you can start today if you're feeling the weight of uncertainty
Change is positive. It is good. And it is inevitable. This episode will help you believe that — and act like it.
www.YourHealth.Org
Heads up — this is Part 2 of Jamie's conversation with Jaclyn Taylor If you haven't heard Part 1 yet, go back and start there. It sets up everything we unpack today.
Most healthcare teams are working hard. They're just not working together. And the patient is the one absorbing the cost.
In this second half of the conversation, Jamie and Jaclynmove from the why into the how. What does it actually look like when a provider stops responding to today's schedule and starts managing an entire patient panel? How do you turn a community health worker, a pharmacist, a PT, and a social worker into one coordinated team instead of four parallel ones? And what's the difference between data that produces reports and data that produces decisions?
You'll hear:
- Why "frequent touches" only work when they're connected — and how fragmented touches still land patients back in the hospital
- The quarterback model — what it actually means for a provider to own a patient's trajectory, not just their visit
- The shift from seeing patients to managing a population — and why most providers were never taught how
- Why we don't have a resource problem in healthcare — we have an orchestration opportunity
- How to use technology and data without drowning in either
- What "showing up" really means inside a system that isn't perfect yet
This is the episode for anyone trying to lead change from inside a system that's still catching up. Press play.
www.YourHealth.Org
What if every "non-compliant" patient was actually a signal that the system isn't working for them?
In this episode, Jamie sits down with Jaclyn Taylor, Clinical Strategy Director at Your Health and a nurse practitioner who started her career as a home-based provider in 2020 — thrown straight into the fire of COVID, isolated patients, and a healthcare world rewriting itself in real time. What she saw inside patients' homes — medications scattered on tables, food insecurity, missing transportation — changed how she thinks about every chart she's ever read.
You'll hear:
- Why a nurse-first pathway gives nurse practitioners a fundamentally different lens than a medical school pathway — and why patients feel it
- What working across home care, telehealth, trauma, and wellness teaches you about treating the whole human, not just the diagnosis
- Why trauma surgery turned Jacqueline into a believer in proactive, longitudinal care — and what gets missed when we only meet patients after something has already gone wrong
- The two words she uses to describe what's most broken in traditional healthcare: fragmentation and misalignment
- How empathy stops being a poster and starts being operational — built into the design of care itself
If you've ever felt invisible inside the healthcare system, or if you're the one trying to fix it, this conversation reframes the whole game. Press play.
www.YourHealth.Org
What if the most important thing you did today wasn't on your task list?
In the final episode of Your Health University's Values Series, host Jamie Preston brings back the full Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to explore the value that brings every other one to life: Service. Not the idea of it. The real, daily, roll-up-your-sleeves version that shows up in 60 extra seconds, one extra phone call, and the moments when you decide not to leave someone when they need you most.
What you'll hear in this episode:
- Whitney's story of refusing to leave a patient on his worst day — and what true service looks like when the moments count most
- Carlos's creative solution for a patient in Charleston who keeps falling — and the phone call she made just to say thank you
- Rebecca's respiratory therapists who change cat litter boxes and wheel trash cans to the curb — because they noticed, and they could
- Kim's ICU story: braiding the hair of ventilated patients who couldn't do it themselves, because I would want someone to do that for me
- Jamie's deeply personal account of his wife's breast cancer diagnosis — and the profound difference between a healthcare team that says "this is what you need to do" and one that asks "what do you think?"
- Carlos's challenge to every listener: don't just adopt these values at work — make them yours
Service is the reason you got into this. It's the thing that makes the hard days worth it and wakes you up the next morning ready to go again. Press play — and let this episode remind you exactly why what you do matters.
www.YourHealth.Org
Mutual respect is easy when everyone agrees. The real test comes when the pressure is on, the roles clash, and the person across from you sees things completely differently — and you have to choose, in that moment, what kind of teammate you're going to be.
In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to explore one of the most demanding values in healthcare: Mutual Respect. Not as a concept, but as a daily practice that shows up in how we listen, how we disagree, how we treat the people we serve, and how much we're willing to learn from someone who doesn't look, think, or live like we do.
What you'll hear in this episode:
- Why active listening is the foundation of all mutual respect — and what it looks like when someone has already "checked out" of a conversation
- Rebecca's moving story of a nurse who protected a patient's dignity in a single, graceful moment — without missing a beat
- How reverse mentoring flips the hierarchy and why Rebecca learned one of her most valuable lessons from Whitney
- Carlos's quiet act of mutual respect that resolved a conflict the room couldn't — just by listening
- Why conflict isn't the enemy of respect — and how Disney's creative process models what happens when mutual respect stays in the room
Every patient is valued. Every voice belongs. That's not a slogan at Your Health — it's a practice. Press play and find out what it takes to really live it.
www.YourHealth.Org
What if the most powerful thing you could do for your patients, your teammates, and your own career is simply to say: I made a mistake?
In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — for one of the most honest conversations in this Values Series yet: a deep dive into integrity. Not the word on the wall, but the daily practice of accountability, consistency, and courage that defines who we really are.
What you'll hear in this episode:
- Why fear is the single biggest barrier to integrity in healthcare — and what leadership must do about it
- The real-time story of Rebecca owning a patient complaint oversight at 5:45 AM, and why it made all the difference
- Whitney's powerful reframe: integrity isn't just doing the right thing when no one's watching — it's consistency, whether it's easy or hard
- Jennifer's insight on how strong patient-provider relationships reduce malpractice suits — and why that starts with honesty
- The unforgettable story of a million-dollar mistake, a resignation letter, and a CEO who said: "Why would I let you go? I just spent a million dollars training you."
Integrity matters here. At Your Health, it's not a policy — it's a promise. Press play and find out what it looks and feels like when an entire team commits to living it every single day.
www.YourHealth.Org
Most providers interrupt their patients within 18 seconds. What if the next few minutes of silence could tell you more than the next hour of testing?
In Part 2 of the Your Health Values Series, Jamie sits down again with members of the Your Health Experience Team — Rebecca, Jennifer, Whitney, and Carlos — to go beneath the surface of "patient-centered care" and look at what empathy really demands in the pressured, everyday moments of healthcare. This isn't a conversation about being nice. It's a conversation about seeing people — patients, families, and colleagues — for everything they're carrying, even when they're hiding it behind a smile.
In this episode:
- Why empathy is officially non-negotiable at Your Health — and what that looks like in practice
- The difference between emotional empathy and "empathetic sternness" (and why both save lives)
- How to recognize when a patient or colleague is carrying something deeper than their symptoms
- The real threat of empathy fatigue — and how to keep giving without burning out
- The two "holy times" in healthcare where empathy matters most
- What patients actually say when they feel truly seen
If you've ever wondered whether the extra 60 seconds is worth it, this episode will show you why it's everything. Press play — and then try it on your very next interaction.
www.YourHealth.Org
Most organizations put "Collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient.
In the first episode of Your Health University's brand-new Most organizations put "collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient.
In the first episode of Your Health University's brand-new Our Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennifer Kessler (Division President of Product), Whitney Myers (Senior Solutions Advisor), and Carlos Hayward (Business Office Manager) — for an unfiltered conversation about what genuine collaboration looks like inside a fast-moving, mission-driven healthcare organization. No theory. No platitudes. Just the real, messy, mundane, and occasionally remarkable daily practice of people choosing to work together when it would be easier to go it alone.
What you'll hear in this episode:
- Why real collaboration means recognizing what the person next to you brings that you simply cannot replicate — and building toward that, not around it
- The true story of a patient found living in an RV without his medication — and how cross-team collaboration made the difference between crisis and care
- Where collaboration most commonly breaks down in healthcare settings, and the small documentation and communication habits that prevent it
- The one question — "How can I do my job differently to make yours better?" — that builds trust across departments faster than almost anything else
- The daily habits these four healthcare professionals actually practice to keep collaboration alive, from weekly team check-ins to learning someone's preferred communication style before you assume
Collaboration isn't a value you perform. It's a choice you make — one conversation, one phone call, one honest mistake admitted at a time. Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennifer Kessler (Division President of Product), Whitney Myers (Senior Solutions Advisor), and Carlos Hayward (Business Office Manager) — for an unfiltered conversation about what genuine collaboration looks like inside a fast-moving, mission-driven healthcare organization. No theory. No platitudes. Just the real, messy, mundane, and occasionally remarkable daily practice of people choosing to work together when it would be easier to go it alone.
What you'll hear in this episode:
- Why real collaboration means recognizing what the person next to you brings that you simply cannot replicate — and building toward that, not around it
- The true story of a patient found living in an RV without his medication — and how cross-team collaboration made the difference between crisis and care
- Where collaboration most commonly breaks down in healthcare settings, and the small documentation and communication habits that prevent it
- The one question — "How can I do my job differently to make yours better?" — that builds trust across departments faster than almost anything else
- The daily habits these four healthcare professionals actually practice to keep collaboration alive, from weekly team check-ins to learning someone's preferred communication style before you assume
Collaboration isn't a value you perform. It's a choice you make — one conversation, one phone call, one honest mistake admitted at a time.
www.YourHealth.Org
Fifty to sixty percent of women will get a urinary tract infection at least once in their lifetime — and for many, it won't stop there. So why does almost every conversation about UTIs still end with the same answer: another antibiotic?
In this episode of the Your Health University Podcast, host Jamie Preston sits down with Madison Browning, Executive Director of Clinical Services in the Specialty Department at Your Health, to explore what's actually possible when we stop reacting and start preventing. Madison oversees the urology and nephrology divisions and brings the kind of front-line clinical perspective that turns confusing medical information into something anyone can act on.
Together, they cover:
- Why repeated antibiotic use can actually make you more prone to future infections — and what antibiotic resistance really means for your body
- The honest truth about cranberry: there is science behind it, but probably not in the form you've been using
- What D-Mannose is, how it works, and why it practically fills the hooks bacteria use to grab onto your urinary tract
- Vaginal estrogen — the most evidence-backed, most underused prevention option for postmenopausal women, and why the word "estrogen" shouldn't automatically trigger fear
- The lifestyle changes that cost nothing, require no prescription, and form the foundation of any prevention plan
This isn't about abandoning medical care. It's about having a better conversation with your provider — one that goes beyond treating the infection in the moment and starts asking why it keeps happening at all.
www.YourHealth.Org
Anyone can hold a title. The leaders people actually follow — the ones people go to the wall for — earn something that no org chart can give them.
In this second and final part of Jamie conversation with Matt Whitehead, Chief Ancillary Officer at Your Health, the discussion moves from the mechanics of leadership into its soul. What does it actually take to make someone trust you? How do you build other leaders without fearing they'll surpass you? And when the blame starts flying, what does a healthy culture do instead?
In this episode:
- The hospice house story — what it means when your leader takes off their dress shirt and slings furniture alongside you in the South Carolina heat
- Why you should never want to be the smartest person in the room — and what it signals when a leader does
- How Matt builds future leaders by putting them in every room, every meeting, and every hard conversation — before they need to be there
- The critical difference between blame (which looks backward) and accountability (which looks forward)
- What Matt wants people to say about him when it's all over — and why treating the janitor the same as the CEO isn't cliché, it's the whole thing
This is the episode for leaders who are willing to ask themselves the harder question: not "am I good at this?" — but "who am I becoming?"
www.YourHealth.Org
Most organizations take their best performer, hand them a title, and call it a promotion. What they don't tell that person is that everything that made them great at their job is now working against them.
In this first installment of a two-part conversation, Jamie sits down with Matt Whitehead — Chief Ancillary Officer at Your Health — to explore one of the most overlooked transitions in healthcare leadership: the shift from being an exceptional doer to becoming a leader others will actually follow.
In this episode:
- Why the moment Matt stepped into his first nursing home administrator role cracked the foundation of everything he thought he knew about leadership
- The dangerous myth that new leaders walk in as "instant experts" — and how that belief causes their teams to start managing them
- Why the dopamine hit of checking things off a to-do list disappears in leadership, and what you have to build to replace it
- How to delegate without losing your mind — and why being crystal clear on outcomes matters more than anything else
- Why conflict is never a problem to be eliminated — it's information to be used
This episode is for every high-performer who has stepped into a leadership role and felt the ground shift beneath them. You're not alone — and it's not a flaw. It's the beginning.
www.YourHealth.Org
What if the most expensive healthcare decisions aren't made in the boardroom — but in the exam room, when the wrong infection gets treated with the wrong antibiotic?
In this episode of the Your Health University, Podcast, Jamie sits down with Madison Browning, a registered nurse in urology at Your Health, to talk about what proper urological care actually looks like, why it matters far beyond the individual patient, and how a strong, collaborative provider team is the difference between a patient thriving and a patient stuck in a revolving door of emergency room visits.
What you'll hear in this episode:
- Why getting a UTI diagnosis right the first time has massive implications for patient health and system costs
- The role nurse practitioners play in specialized urology care — and why their expertise is often underestimated
- How the team-based model at Your Health empowers every provider to collaborate and deliver better outcomes
- The direct connection between outpatient urology care and reduced hospital stays, ER visits, and downstream Medicare and tax costs
- Madison's genuine gratitude for the team around her — and what it looks like when a healthcare culture actually works
If you've ever wondered whether the healthcare system could do better — this episode is proof that it already is, one patient at a time.
www.YourHealth.Org
In this Your Health University episode, Jamie sits down with Nurse Practitioner, Brooke Howard, President of Clinical Operations, to talk about Biote, wellness, and bioidentical hormone optimization—and why it has been life-changing for both of them. Brooke shares how a trusted colleague pushed her to look deeper when she was exhausted, gaining weight, and “holding it together by a thread.” Jamie opens up about anxiety, ADD medication, and how feeling hormonally balanced gave him the confidence to step into a new chapter. This conversation is for anyone who feels “off,” has been told their labs are “normal,” and wants to explore a more complete picture of wellness.
www.YourHealth.Org
Part 2 picks up right where Part 1 ends—and goes deeper into what people are really wondering: What’s safe? What’s real? And who can I trust? Jamie and Jaclyn talk about how misinformation spreads, why some people experience negative outcomes (often by skipping proper dosing, labs, and provider follow-ups), and why these wellness tools are most powerful when used with structure and medical guidance. You’ll also hear a transformation story that’s bigger than weight—one that changed energy, marriage, medications, and an entire family’s trajectory. This episode is a reminder that the first step isn’t dramatic… it’s brave.
www.YourHealth.Org
In Part 1 of this conversation, Jamie sits down with nurse practitioner Jaclyn Taylor to pull wellness out of the “buzzword” category and into real life. They talk about why so many people feel stuck—fatigued, anxious, gaining weight, losing motivation—and why the first step isn’t a perfect plan…it’s being listened to. Jaclyn breaks down what the Your Health Wellness Program offers, how bioidentical hormone replacement therapy works, and why “normal labs” don’t always mean you’re actually okay. This episode is for anyone who’s been powering through, silently struggling, or wondering if feeling better is still possible.
www.YourHealth.Org
In this episode, Jamie sits down with Colin Stevens to talk about the difference between communicating and actually connecting. They unpack why teams can look successful on the outside but be disconnected on the inside, how adversity reveals character, and why connection always carries risk. You’ll also learn the two types of respect, the quiet trust-killers that damage teams over time, and the three controllables—effort, attitude, and energy—that determine whether connection grows or dies.
www.YourHealth.Org
In this Your Health University episode, Jamie sits down with Colin Stevens, Director of Engagement at Your Health, for a practical and honest conversation about communication—what it is, why it breaks down, and how leaders can immediately improve it. Colin reframes communication as understanding, not just delivery, explains why tone is the packaging that determines whether a message gets opened, and explores how ego blocks empathy in moments of conflict. The episode ends with a simple, powerful challenge: if you want to elevate your career and relationships, start by becoming a better listener.
www.YourHealth.Org
In this episode of the Your Health University Podcast, Jamie sits down with Matt Whitehead, Chief Ancillary Officer at Your Health, to unpack one of leadership’s hardest realities: you rarely have all the information you want when decisions matter most.
Drawing from decades of healthcare leadership experience, Matt explains how early decisions were driven almost entirely by gut, ethics, and urgency—long before real-time data existed. Together, they explore the balance between data and instinct, confidence and humility, decisiveness and recklessness.
This conversation tackles real leadership tension: when waiting causes harm, when momentum matters more than perfection, and why doing nothing is often the most dangerous choice. Matt also shares a candid leadership failure, what it taught him, and how Your Health built a culture where mistakes are learning tools—not career-ending moments.
If you lead people, teams, or systems—especially in healthcare—this episode reframes uncertainty not as a weakness, but as the proving ground of great leadership.
www.YourHealth.Org
In this episode of Your Health University, Jamie sits down with Dr. Jimmie Williamson, Chief Behavioral Health Officer at Your Health, to break down why behavioral health belongs inside primary care—not outside it. Jimmie explains how telehealth lowered stigma, how mental health diagnoses (“F codes”) often correlate with frequent ER use, and why Your Health moved from intuition to data-driven referral models using tools like Power BI. They also map the full behavioral health ecosystem—from psych nurse practitioners to therapists to the psych pharmacist—and clarify when and how teams should refer patients for the right level of support. The takeaway is simple: earlier behavioral health intervention can improve lives, reduce hospital visits, and strengthen value-based care outcomes system-wide.
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In the first episode of 2026, Jamie sits down with Colin Stevens, Director of Employee Performance and Engagement, to reframe the new year without falling into the resolution trap. Together they explore why mindset isn’t about ignoring pain—it’s about choosing perspective, focusing on what you can control, and attaching meaning to what you’re pursuing. Colin breaks down why motivation fades, what sustains long-term change, and how building the right environment—including the people around you—can make or break your progress. If you want 2026 to be different, this episode offers a grounded, inspiring blueprint: identify your “why,” embrace uncertainty, and become the kind of person who does the hard thing anyway.
www.YourHealth.Org
Key Takeaways
- Everyone can be an investigator: Observing subtle changes in behavior, sleep, decision-making, or life management can reveal early signs of behavioral health needs.
- Integration matters: Combining behavioral and physical health care improves outcomes, prevents avoidable hospital visits, and reduces overall healthcare costs.
- Impact beyond the patient: Supporting behavioral health has ripple effects on families, caregivers, and communities, improving overall system well-being.
- Life transitions are critical points: Changes in living situations, cognitive decline, or significant life events are opportunities for early intervention.
- Collaboration is key: Cognitive behavioral specialists, nurses, primary care providers, and facility staff must work together to ensure timely and effective care.
- Innovation brings hope: Emerging research, new care models, and broader conversations about mental health as part of overall wellness are reshaping healthcare for the better.
www.YourHealth.Org
Key Takeaways
- Behavioral health and physical health are inseparable and must be treated together
- Chronic illness often worsens anxiety, depression, and isolation — especially in aging populations
- Fear and stigma continue to prevent many patients from seeking behavioral health support
- Integrated care teams reduce gaps, improve communication, and catch issues earlier
- Anxiety and depression can masquerade as “normal aging” but are highly treatable
- Careful psychiatric medication management improves both emotional and physical outcomes
- Over-communication across care teams prevents patients from falling through the cracks
- Addressing behavioral health empowers patients to actively engage in their treatment plans
- Normalizing behavioral health conversations is essential to long-term recovery and stability
www.YourHealth.Org
Key Takeaways1. Hospice isn’t about giving up — it’s about shifting the goal from cure to comfort.
Most misconceptions stem from fear or lack of education. Hospice focuses on maximizing quality of life, not accelerating end of life.
2. Timing matters. Early conversations lead to better experiences.
Families often wait until crisis mode. Subtle changes — fatigue, weight loss, repeated hospitalizations, shifting goals — are early signs to explore hospice.
3. There is an entire team behind every patient and family.
Chaplains, social workers, nurses, CNAs, and physicians work together to support medical, emotional, spiritual, and logistical needs.
4. Quality of life is unique to each patient.
It may mean one last trip, freedom from pain, or simply being able to rest without fear. Hospice focuses on what matters most.
5. Families gain relief, clarity, and peace knowing they’re not alone.
Hospice offers 24/7 support, education, and guidance — reducing anxiety and preventing unnecessary hospital visits.
6. Eligibility is flexible and individualized.
A prognosis of six months or less is a guideline, not an expiration date. A hospice RN and medical director work together to determine appropriateness based on a full clinical picture.
7. Hospice allows sacred, human moments to happen.
Final conversations, reconciliation, peaceful transitions — hospice creates space for these moments rather than crisis-driven chaos.
8. Education is the antidote to fear.
Knowledge gives families confidence, reduces guilt, and empowers them to make aligned decisions for their loved ones.
www.YourHealth.Org
KEY TAKEAWAYS
- Hospice isn’t a crisis response—it’s a planned, values-based care transition.
- Patients are guided into hospice through ongoing conversations with their care team, not sudden decisions.
- Your Health’s model is uniquely team-based.
- Clinical teams—NPs, nurses, social workers, CHWs, SSAs—collaborate long before a hospice referral happens.
- Eligibility is defined by Medicare, but the experience is defined by the patient.
- Patients choose what services they want: chaplaincy, volunteers, home aides, social work, and more
- Family support is a major part of the program.
- Hospice helps families avoid panic, emergency room visits, and uncertainty by educating them and offering 24/7 resources.
- Non-clinical roles are essential.
- Volunteers, chaplains, and social workers play major roles in emotional, logistical, and spiritual support.
- Respite care is a game-changer for caregiver burnout.
- Five-day facility stays covered under the hospice benefit help families regroup, rest, and sustain caregiving.
- Your Health provides continuity “from pediatrics to end of life.”
- The organization’s ecosystem lets patients receive personalized care at every stage of their life journey.
www.YourHealth.Org
KEY POINTS
- Your Health is launching a new hospice program to complete the continuum of care.
- Hospice is not new to leadership—team members have decades of experience.
- Palliative care and hospice work together:
- Palliative can continue indefinitely
- Hospice begins when disease progression reaches an advanced stage and patients choose comfort over curative treatment
- Hospice helps patients avoid unnecessary ER visits, hospital stays, and stressful care transitions.
- The new program allows patients to stay with their same care team, maintaining continuity and trust.
- Eligibility begins with specific diagnoses and a provider’s order, supported by clinical and non-clinical indicators like frequent falls, increased symptoms, or significant weight loss.
- The “six-month rule” is based on normal disease progression, not an exact timeline.
- The new hospice service enhances value-based care, controlling costs while improving outcomes.
- Your Health staff play an important role in asking, “What matters to you?”
- The program ultimately expands patient choice and honors their wishes with compassion and dignity.
www.YourHealth.Org
In this episode, you will learn:
- What are peptides? The basic science of these "small proteins" and how they signal cells to function.
- GLP-1s Explained: How drugs like Ozempic and Mounjaro were originally developed for diabetes but have gained popularity for weight loss.
- The Big Picture: Peptides are used for more than just weight loss—Dr. Jones discusses their use in migraines, bone building, and studies for ALS and MS.
- The Weight Loss Surge: Why obesity and its link to chronic diseases (diabetes, hypertension, high cholesterol) is fueling interest in these drugs.
- The Critical Component: Why a GLP-1 shot is not enough—the medication must be combined with good nutrition, exercise, and psychological health for lasting success.
- Protein is Key: The importance of adequate protein intake and strength training to maintain muscle mass and prevent hair loss associated with rapid weight loss.
- The Inflammation Link: How GLP-1s can decrease inflammation (like high cortisol) which often causes stubborn abdominal fat and joint pain.
- Dispelling Myths: Separating real side effects (like minor hypoglycemia) from media fear-mongering (like blindness), and understanding that hair loss is often due to rapid weight loss, not the drug itself.
- Next Steps: Where to start if you are interested in peptide therapy and the importance of a consult with a pharmacist.
- Resources Mentioned:
- Your Health Wellness Team: Contact the team to schedule a consultation on weight loss goals and peptide therapy.
www.YourHealth.Org
Key Takeaways* The nurse–mom perspective and emotional realities of pediatric care * The latest guidance on flu, RSV, and COVID-19 vaccines for kids * How telehealth is giving parents faster, safer access to care * Ways Your Health Pediatrics supports both employees and families * Why family care at home matters now more than ever
www.YourHealth.Org
Key Takeaways The why* behind Your Health’s expansion into pediatrics * MJ’s story of balancing motherhood and leadership in healthcare * The importance of accessible, same-day care for children * The growing role of telehealth in family wellness * A look ahead at what parents can expect from Your Health Pediatrics
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Guest: Jennifer Kistler, Breast Cancer Survivor & Healthcare Professional
Host: Jamie Preston
Topic: The importance of early detection and the emotional resilience of surviving breast cancer
Discussion Highlights:
- Life before diagnosis and how unexpected the news was
- The moment she heard the words, “You have breast cancer”
- Building a strong core of support during treatment
- Finding friendship and purpose through shared experience
- The symbolism of ringing the bell and what it truly means
- How her perspective on health and strength has evolved
- Why every woman — even those without symptoms or family history — must prioritize screening
www.YourHealth.Org
Actionable Leader Playbook
- Name the Drag: Call out when creativity dips and communication splinters.
- Recognize Specifically: One shout-out a day. Person, behavior, impact.
- Connect the Dots: Explain what’s changing, why it matters, and how it helps patients.
- Swap Perspectives: 60–90 minutes of shadowing across roles this month.
- Remove One Obstacle Weekly: Ask, “What’s in your way?” then clear it.
- Use a Mission Moment: Share one patient or teammate story each week.
www.YourHealth.Org
KEY TOPICS COVERED
- What the pelvic floor is and why it’s vital for everyone
- The role of posture, breathing, and stress in pelvic health
- Common misconceptions (like “men don’t have a pelvic floor”)
- How to strengthen and retrain pelvic floor muscles
- Emotional barriers and embarrassment around pelvic issues
- Understanding and preventing recurrent UTIs
- The connection between hormones, aging, and bladder health
- Holistic prevention strategies: hydration, hygiene, supplements
- The link between pelvic therapy and UTI reduction
- The importance of interdisciplinary, at-home care
www.YourHealth.Org
Show Notes (Part 2)
- Social media: Risk and mirror—comparison, loneliness, anxiety, and also connection, support, and normalization.
- Beyond kids: Seniors and adults are just as impacted by overuse and comparison culture.
- The highlight reel effect: Why staged perfection is harmful, and why authenticity matters.
- Early intervention: How untreated anxiety/depression can spiral into substance use, homelessness, and justice system involvement.
- Transformation story: Inpatient care turning someone’s “worst day” into a renewed life in just 10–14 days.
- Integrated care: Behavioral + physical health must be treated together; consistent touchpoints stabilize outcomes.
- Call to action: Break the stigma, talk openly, ask questions, and seek help before a crisis.
- Hope: Treatment works, recovery is possible, and conversations like these open doors.
www.YourHealth.Org
Show Notes Origin story: From pharma to inpatient BH—witnessing 7–10 day transformations. * Definition reset: BH includes SUD, PTSD, SMI, and cognitive issues (e.g., dementia). * Stigma & seniors: “Toughen up” culture vs. the art + science of psychiatry. * By the numbers: Many struggle; only about half receive treatment; rural access gaps. * SC lens: A significant share of South Carolinians live with BH conditions; access differs by geography. * Double burden for seniors: Depression/anxiety + chronic disease = worse outcomes if untreated. * Integration works: More check-ins, coordinated teams, better adherence, fewer ER visits/hospitalizations. * Your Health approach: Prevention, integration, outcomes—BH as part of every care plan. * Personal reflection: Normalizing conversations reduces shame and opens doors to help. * Set-up for Part 2:* Social media’s role, early intervention, and the provider playbook.
www.YourHealth.Org
Key Themes: Why predictability is just as important as consistency. * How leaders act as emotional barometers for their teams. * The “Staubism”: Be the anchor, not the stone. * Why routines help calm anxiety during chaos. * The paradox of consistency vs. adaptability in leadership. * Practical ways to be transparent without overpromising. * Why leaders need personal outlets to recharge (books, golf, shows, etc.). * The ultimate takeaway: Be reliably present.*
www.YourHealth.Org
Episode NotesKey Points Covered:
- The “why” behind starting DME at Your Health: filling a statewide gap in provider resources.
- Cost vs. impact: how a $20 grab bar can prevent a $100,000 hospital admission.
- Bathroom safety: 80% of senior falls occur there, yet Medicare labels safety equipment “luxury.”
- Equipment overview: hospital beds, rollators, wheelchairs, bedside commodes, grab bars, and more.
- The Parachute Health platform: simplifying orders, cutting delays, and ensuring faster delivery.
- Success stories: from enabling a patient to bowl again, to helping a woman finally sleep in her bed.
- Your Health’s 24-hour turnaround goal and regional warehouse setup.
- Expanding operations across South Carolina, Georgia, and beyond.
Why It Matters:
DME is not just equipment—it’s prevention, independence, and freedom for patients. It’s also a tangible example of how value-based care saves money and lives.
www.YourHealth.Org
Episode Notes Taylor Austin explains why roles should be owned, not just filled. * How to bring your full personality into your work without apology. * Why being the calm in chaos makes you a better leader and teammate. * Practical ways to foster creativity instead of waiting for permission. * Why people must always come before processes. * The ripple effect of leaving people better than you found them. * How integrity lives or dies on follow-up and follow-through.*
www.YourHealth.Org
Episode Notes Taylor Austin introduces Principles with Purpose—a framework she uses to train and guide her team.* * Why honesty and transparency aren’t just “nice-to-haves,” but essential foundations for trust. * The role of remembering your personal why in navigating the challenges of healthcare and leadership. * How showing authentic care impacts not only patients but also culture, reputation, and referrals. * The fine line between persistence and annoyance, and how to stay on the right side of it. * Why every person deserves their own story—and how to avoid cookie-cutter communication. * A bold reminder: healthcare isn’t a competition—it’s about human lives.**
www.YourHealth.Org
Episode Notes Why autonomy, mastery, and purpose still matter * How ego ruins teams (and what to do about it) * The myth of the high-performing “lone genius” * Culture fit vs. culture add — and why diversity of thought* is often overlooked * How to manufacture intentional team connection across remote healthcare settings * The Halloween video that caused controversy… and paved the way for a team * Why humility is Matt’s secret leadership weapon * Feedback delivery, building trust, and managing strong individual performers * Why “empowered” is the word Matt wants on his leadership tombstone
www.YourHealth.Org
Key Topics Covered:
- How word-of-mouth marketing is driven by genuine care
- Patient comments as fuel for cultural and clinical transformation
- The real reason questions about mental health, falls, and bladder control matter
- Creating new programs like pelvic floor therapy and fall prevention based on CAHPS data
- Health literacy, team specialization, and interdisciplinary strengths at scale
- Using empathy and relationships to make data actionable
Key Quotes:
- “Data is only good if we use it.”
- “Trust is marketing. Exceptional care is a billboard people share at dinner.”
- “Our job is to ask the curious questions patients didn’t even know they needed.”
www.YourHealth.Org
Show Notes1. Episode Highlights
- Rebecca Dillard outlines her team’s multi‑year journey: from CAHPS survey awakening to embedding empathy and shared goals in daily care.
- Learn how internal surveying via text messaging and NPS tracking became foundational to decision‑making.
- Jamie shares a personal story: how patient experience education helped guide his family to better care and empowered their choices.
2. Major Takeaways
- Transforming patient experience isn’t a flash in the pan—it’s a cultural rhythm sustained by leadership, data, and values.
- Trust is the cornerstone: prompt lab calls, respectful staff, and short referral wait times all contribute to patient trust and engagement.
- Data isn’t just numbers—it triggers conversation, awareness, and coordinated improvements among providers, referral coordinators, and leadership.
www.YourHealth.Org
Episode Notes* Why listening is the most underutilized leadership superpower * The hidden root causes of burnout (hint: it’s not just overwork) * How to give and receive feedback without triggering ego * Building psychological safety one honest moment at a time * The surprising reason why emotionally intelligent leaders are the most effective
Recommended Resources:
- Dare to Lead by Brené Brown
- Leaders Eat Last by Simon Sinek
- Think Again by Adam Grant
- Podcast: WorkLife with Adam Grant
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Episode NotesGuest: Aubrey Wall, Executive Director of Curriculum and Learning Design at Your Health
Topics Covered:
- Shifting from K–12 leadership to adult education
- Creating psychologically safe environments for learning
- Why adult learners are more capable than we think
- Designing mobile-first and blended learning experiences
- The power of curiosity, experimentation, and humility
- How adult learning connects directly to patient care
- Highlight: “If you’re not willing to learn, no one can help you. If you’re determined to learn, no one can stop you.”
www.YourHealth.Org
Podcast Notes(Organized for learning & insight discovery)
00:00 – Welcome: Rethinking everything we thought we knew about home care
04:12 – Home Care vs. Home Health: Why this distinction matters
09:30 – Crisis vs. Prevention: The real cost of waiting too long
13:40 – The ROI of Proactive Support: Reducing ER visits, boosting length of stay
18:25 – A Personal Story: When caregiving becomes invisible and unsustainable
24:15 – Independent Living Meets a New Era: Why “forever homes” need partners
31:00 – The Overlooked Value for Facility Operations & Team Culture
38:00 – How to Build a Proactive Referral Culture that Actually Works
44:50 – The Language of Trust: Why the words we use can empower or isolate
50:00 – Good vs. Transformational Partners: A Chick-fil-A meets Disney approach
56:10 – Looking Ahead: How Your Health is shaping the future of care
www.YourHealth.Org
In this episode:
- How Matt defines courageous leadership in healthcare
- The tension between innovation and compliance in hospice and palliative care
- Why silence can be louder than words — and when to break it
- How to build team culture that embraces mistakes and honest dialogue
- What it looks like to lead from values — even when it costs you sleep, popularity, or approval
Three key takeaways:
- You can’t lead if you can’t be disagreed with.
- Inaction is often more dangerous than the wrong action.
- Confidence is a muscle built by reps — not magic.
www.YourHealth.Org
Highlights:
- Taylor’s childhood living inside an assisted living facility
- The art of getting past the gatekeeper with empathy and humor
- Why she uses ChatGPT between therapy sessions (!)
- Anticipating needs and avoiding preventable chaos
- Reframing burnout with boundaries and personal accountability
- What she’d change about healthcare collaboration (hint: insurance, meet simplification)
Bonus: The KISS Rule, why healthcare needs less complexity and more humanity
www.YourHealth.Org
What You’ll Learn:
- How Lisa’s personal story led her into healthcare and ultimately to pelvic floor advocacy
- The true function of the pelvic floor and why it's vital for everyday health
- Why so many men and women suffer in silence—and how to change that culture
- Common but misunderstood symptoms like leakage, constipation, and nighttime urination
- The link between pelvic dysfunction and UTI-related hospitalizations
- How Your Health’s Pelvic Floor Program is proactively treating the root cause
- Tools and language for providers to bring up sensitive topics with confidence and compassion
- What providers and patients alike need to understand: incontinence is not just a normal part of aging—and there’s help
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NOTES
- 00:01:08 – 00:04:30 Why continuous learning fuels credible leadership
- 00:04:30 – 00:08:00 Emotional intelligence as the “second bottom line” in care
- 00:08:00 – 00:11:30 The payer paradox: collaboration vs. competition
- 00:11:30 – 00:14:45 Staying mission-driven when policies keep shifting
- 00:14:45 – 00:18:40 Adaptability, AI, and the future of primary care
- 00:18:40 – 00:22:10 Data as a conversation, not a conclusion
- 00:22:10 – 00:27:30 Mentoring, apprenticeship, and building leadership pipelines
- 00:27:30 – 00:33:00 Managing vs. leading: the rowboat and the horizon
- 00:33:00 – 00:34:11 The leadership qualities that will matter most in the next decade
Key Takeaways
- Empathy and analytics aren’t opposites—they’re partners in better outcomes.
- True collaboration starts when incentives align around patient health, not billable units.
- Wearables and AI expand what we can measure; curiosity and compassion determine what we do with the data.
- Mentoring isn’t a nice-to-have; it’s the supply chain of future leadership.
- The next decade of value-based care will belong to leaders who balance curiosity, courage, and care.
www.YourHealth.Org
Key Topics Discussed:
- The philosophy of care behind RPM
- How RPM empowers patients and improves outcomes
- Common barriers for providers and patients—and how to overcome them
- The emotional and human impact of being “seen” through RPM
- Why RPM is essential for proactive care and value-based models
- How RPM strengthens patient-provider partnerships
Who Should Listen:
- Providers looking to elevate their standard of care
- Patients managing chronic conditions
- Caregivers advocating for loved ones
- Healthcare leaders navigating the shift to proactive care
Tune in to hear why Jennifer believes every Your Health patient should be on RPM—and why the time to act is now.
www.YourHealth.Org
Show Notes
Guest: Collin Stevens, Director of Employee Performance and Engagement at Your Health
Host: Jamie Preston
Key Topics Covered:
- Why unresolved conflict always impacts patient care
- The difference between “winning” a conflict and truly resolving it
- How personality and upbringing shape our response to tension
- A 3-step process for authentic and effective conflict resolution
- The importance of boundaries, vulnerability, and listening with intent
- How leaders can model respect and elevate team trust
Collin’s 3-Step Framework:
- Listen to Understand – Not to win, not to respond.
- Get It All Out – Don’t treat half the wound and expect full healing.
- Find Common Ground – Set boundaries, build respect, and move forward stronger.
Reflection Prompt:
Who do you need to have an honest conversation with today? What’s one step you can take to start the healing process?
www.YourHealth.Org
Key Topics Covered:
- Louie’s life before Biote: chronic pain, insulin injections, and emotional burnout
- The Biote breakthrough: How hormone pellets restored energy, strength, and mental clarity
- The mind-body connection: How physical pain can cloud joy—and how healing can restore it
- Brooke’s dual perspective: A provider and patient on a mission to change the way we age
- Hormones and healing: Why lab-driven, personalized care is the future of primary care
- Louie’s transformation: From sepsis and retirement at 48 to hunting, walking, and thriving again
- The mission: How Biote fits into the larger vision of Your Health to help people not just survive, but thrive
Featured Guests:
- Brooke Howard, FNP – Director of Biote at Your Health, Primary Care Provider
- Louie McKenzie – Your Health patient and Biote success story
Why It Matters:
This episode isn’t just about hormone therapy—it’s about hope, personalized care, and rediscovering what it means to feel truly alive again.
www.YourHealth.Org
Podcast Notes
- Why clarity is more powerful than control
- The difference between accountability and ownership
- How to address underperformance without damaging morale
- A breakdown of the PACT framework: Proactive expectations, Adaptive monitoring, Connected communication, Transparent review
- How culture is shaped through ongoing conversations, not just policies
- How to handle vague directives from leadership and still move forward
- Real examples from the Your Health team on how expectations are managed in fast-paced environments
- How organizations can (and must) be accountable to their people
www.YourHealth.Org
Guest: Dr. John Short, Medical Director of the Wellness Program at Your Health
Topics covered:
- What peptides are and how they work
- How peptide therapy differs from hormone replacement
- The truth about GLP-1s like Ozempic and weight loss
- Safe, evidence-based ways to approach peptide treatment
- Common peptides used for aging, recovery, sleep, and libido
- Why personalized lab work and guided care are essential
- Learn more or schedule a consult at: [yourhealthprimarycare.com]
- This podcast is produced by Story Society Creative and sponsored by Your Health.
www.YourHealth.Org
Guest: Beth Reeves, MS, OTR/L, CGCP
Host: Jamie Preston
Length: ~37 minutes
Produced by: Story Society Creative
Sponsored by: Your Health Primary Care
What You’ll Learn:
- The real difference between OT and PT — and why it matters
- Why prevention, not reaction, should be the goal of healthcare
- Practical ways OT helps reduce fall risk and readmission
- How to listen for clues that someone may need OT services
- Small home changes that lead to big health improvements
- The role of active listening in discovering hidden patient needs
- Why every transition of care is a point of vulnerability
- Beth’s personal philosophy on ability, possibility, and purpose
“OT is about engaging in purposeful activity. It’s not just recovery — it’s prevention.”
— Beth Reeves
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Creating moments of joy with JOLENE BRACKEY
Everyone has been impacted by dementia in some way, and this event aims to bring hope to those dealing with this illness. Jolene will provide practical strategies for verbal and nonverbal communication, ensuring that people with dementia feel heard and supported.
Furthermore, attendees will learn creative and effective techniques for transforming challenging situations into moments of joy, enhancing the overall quality of life for those affected by dementia.
CLICK HERE FOR MORE INFORMATION & SPONSORSHIP OPPORTUNITIES
CLICK HERE TO REGISTER
CLICK HER FOR MORE INFORMATION ON JOLENE BRACKEY
CLICK HERE FOR JOLENES BOOK, "CREATING MOMENTS OF JOY".
September 23 | Encompass Health Rehabilitation of Savannah
10 AM - 12 PM or 4 PM - 6 PM
6510 Seawright Drive, Savannah, GA 31406
September 24 | Saint Andrews Chapel Hall
10 AM - 12 PM or 4 PM - 6 PM
220 Pinckney Colony Rd, Bluffton, SC 29909
September 25 | Rose Hill Country Club - *ALF/Memory Care Employees Only
10 AM - 12 PM
4 Clubhouse Dr, Bluffton, SC 29910
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Today we hear from Pharmacist Dr. Kelly Jones from The Pharmacy in Florence, South Carolina. Dr. Jones talks about how healthcare starts with self-care. He gives some great tips on over-the-counter items that we can use to take better care of ourselves.
Today we have Brad Martin, a independant licensed social worker for SC House Calls, and we also have Dr. Amy Holland, who happens to be Brad's mother. Dr. Holland is a Psychiatrist and has a practice called Christian Psychiatric Services in Marietta, Georgia. We discuss self-care and how important it is for caregivers to first take care of their own needs before taking care of others. If you are stressed out and tired, we hope you get a lot out of this conversation.
Today we have the honor of speaking to Dr. Melissa Jones, PharmD, about polypharmacy and patient compliance issues. Dr. Jones spoke at our recent Fith Annual LTC University Provider Conference in Columbia, South Carolina. Dr. Jones is an incredible educator and pharmacist, and we were lucky to ha the chance to speak with her. Enjoy our conversation with Dr. Melissa Jones.
Today we hear from the CEO of SC House Calls, Matt Staub. Matt and I discussed some of the changes that happened over the summer, and we also announced some things coming soon. We hope you enjoy this episode!
Today we discuss the new specialty healthcare services that SC House Calls has added to their primary care practice. We speak with Kim Stillinger, the Regional Vice President of Specialty Care, and David Teachey, the VP of Clinical Operations from SC House Calls. We discuss all they are offering their patients to ensure they are getting the best care possible. Enjoy our conversation!
In this episode, we speak with Lisa Yakobi about storytelling and why it's so important to everyone to know the basics for effective communication. We hope you enjoy this episode!
Today we speak with communication coach and speechwriter Lisa Yakobi about how to give a compelling presentation. If you give presentations from time to time, you need to listen to this episode. We hope you get a lot out of this conversation.
Today we speak with Brad Martin, a certified, licensed social worker from SC House Calls. Brad provides patients with psychotherapy to help support mental health for SC House Calls patients struggling with depression, anxiety, and other psychosocial needs. We hope you enjoy our conversation with Brad Martin!
In this episode, we speak with Anne Jessup. Anne is an independent HR consultant and recently spoke at our monthly Community Leadership Assembly. Anne shared how we all deal with our own bias and helped make us aware of how we approach diversity and inclusion. We know you will learn a lot from this conversation.
Today we have special guest Theresa Younis, the Executive Vice President of Partnerships for Agape Care Group. Theresa is a passionate advocate for hospice care and serves families throughout South Carolina and Georgia through her leadership. You will be inspired by Theresa's passion and compassion for people at the end of their life. We hope you enjoy this episode!
Today we speak with our very own Joe Nester. Joe is part of our creative team as a writer and digital marketer at LTC Management. Joe also released a new book entitled Frozen Harvest that we discuss on the podcast. We also discuss how Joe is sharing the book with some of our assisted living communities around South Carolina. We hope you enjoy this bonus episode!
Today we have a wonderful human being, Kim Hall. Kim is a licensed social worker and a Patient Care Coordinator for SC House Calls. Kim brings compassion and understanding to the job and provides a wealth of knowledge for patients and families. Kim and I discuss the importance of Advanced Care Planning and even do a mock patient Advanced Care Plan on the podcast. We hope you get a lot out of this conversation!
Today, we hear from Miranda Brophy, the Director of Pharmacy Services at SC Home Rx & SC House Calls, on today's episode. Miranda has some exciting new things happening at SC Home Rx. They have some fantastic new technology that will make their lives easier and the lives of their patients simpler. We hope you enjoy this new episode!
Today we speak with Greg Charlton, the Regional Vice President of Strategic Growth for GA House Calls. Greg and I discuss SC House Calls recent development into Georgia with GA House Calls. Greg lays out all of their services and where they are currently serving patients. We hope you enjoy our conversation!
Today we speak with corporate coach Lisa Yakobi. Lisa has spent years coaching CEOs, business leaders & professional athletes, to name a few. Today we discuss what makes a good coach and how we can all learn to coach those around us. So, if you want to be a better coach, this is the episode for you. We hope you enjoy this episode!
Today we speak with my good friend, the Senior Vice President at SC House Calls, SC Home Rx & now brand new GA House Calls, Matt Whitehead. Matt and I discuss some of the new things that are happing and how they are working on expanding their territory to serve more patients. I hope you enjoy our conversation!
Today we learn about a unique program that SC House Calls is doing with Roper St. Francis Hospital. Justin Workman, the program supervisor, shares about this great partnership that saves medicare dollars and has kept people safe through a pandemic. We hope you enjoy our conversation!
Today we speak with Ryan West, a Physical Therapy Assistant at LTC Therapy and Revive Wellness Studio. Ryan and I discuss the benefit of using therapy over traditional pain medications that come with their problems. Ryan shares how Physical Therapy can solve the problem vs. just masking the problem with dangerous opioids. We hope you enjoy our conversation!
Today we speak with the CEO of SC House Calls, Main Street Physicians, & SC Home RX. Matt Staub. Matt and I discuss the good and the bad of the American healthcare system. Matt shares how the US spends the most on healthcare globally but doesn't necessarily have the best outcomes. We hope this discussion gets you thinking about healthcare and how we can all do our part to make it better.
Today we have a fun discussion with David Teachey, the Vice President of Acute Care Services for SC House Calls. David and I discuss the book "The Five Gears." Our conversation centers around these gears that teach self-awareness and make us more productive in our work & home life. We hope you enjoy our conversation. Five Gears Book
Today on National Health Care Decisions Day (April 16th), we talk about Advanced Care Planning. We speak with Matt Staub, the CEO of SC House Calls, and Matt shares his passion for ACP. We also discuss some stories, and Matt gives some helpful information. We hope you enjoy the episode!
Today we speak with Dr. Macie Smith, the owner of Diversified Training Consultants Group. Dr. Smith provides education and support to senior families; they journey through dementia caregiving and the long-term care system. Dr. Smith's upbeat personality and passion for what she does transforms a burdensome situation into a blossoming new way of living. We hope you enjoy the conversation!
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Today we speak with CEO Matt Staub from SC House Calls. Matt shares some of the course corrections they have had to make in 2020 & 2021. We hope you enjoy the episode.
For our 100th episode, we have Melissa Chism & Trent Praytor from SC House Calls. Melissa is a Certified Hospice & Palliative Care Nurse Practitioner. Trent is the VP of Hospice & Palliative Care Services. Today we spend our time busting some common myths about Hospice & Palliative Care. Enjoy the show!
Today we speak with Matt Staub, the CEO of SC House Calls, about something dear to his heart, Assisted Living. Matt is a licensed ALF & SNF Administrator and has a passion for caring for assisted living residents. SC House Calls has a unique care model that is proactive and has proven to keep residents out of the hospital. We hope you enjoy this episode!
On this episode, we speak with Occupational Therapist Ariel Thompson from Revive Wellness Studio in Columbia, South Carolina. Ariel gives us an overview of how Occupational therapists can help people get back to normal after an injury. We also discuss the most common injuries that she treats and the remedies that they provide. We hope you enjoy the podcast!
Today we have Kayce Cleary & Kim Kennamer from SC House Calls answering some Frequently Asked Questions. We discuss everything from billing questions to Telehealth questions. Enjoy the show!
Today we sit down with Brodie Wall & David Teachey from SC House Calls. Brodie is the Director of Telehealth Devices from SC House Calls, and David is the VP of Acute Care Services. Today we talk about the technology services that SC House Calls and SC Home Rx are using. We discuss how they are improving the healthcare of so many people across South Carolina. Enjoy the conversation!
Today we speak with Dr. Ashley Friend about an incredible TMJ Therapy that they offer at Revive Wellness Studio in Columbia, South Carolina. Ashley shares some of the causes and what they can do to help those who suffer from TMJ. We hope you enjoy the episode!
Today we have a conversation about End of Life Discussions. Our guests are Advanced Certified Hospice & Palliative Nurse Practitioner Melissa Chism. Also, we have Vice President of Hospice & Palliative Services for SC House Calls Trent Praytor. End of life discussions can be challenging and even uncomfortable for healthcare providers. Melissa and Trent give some great ideas on how to handle that conversation. We hope you get a lot out of our discussion!
Today we speak with the CEO of SC House Calls, Matt Staub. Matt and I discuss change, innovation, and SC House Call's dedication to being an agile, fast-paced company that responds to their patients' needs. We hope you enjoy this conversation!
Today we hear the story of Kim Kennamer and her family's battle with COVID-19. Kim is the Director of Practice Optimization for SC House Calls and has experienced SC House Calls services personally for herself and her parents. Kim shares her parent's real battle with the Coronavirus and how SC House Calls was an instrumental part of getting them healthy again. We hope you enjoy this story.
Today we have a bonus episode with Brook Howard, the Vice President of Clinical Services for SC House Calls. Brook shares the significant changes that medicare made in December for 2021. Brook breaks down what healthcare providers need to change in billing and how they make their visits. We hope you get a lot out of this podcast!
Today we speak with Miranda Workman from SC Home RX & SC House Calls about their Telehealth Pharmacy. She shares how they are raising the bar on medication adherence and providing incredible resources for healthcare providers and their patients. We hope you enjoy this episode!
This week we speak with the CEO of SC House Calls, Matt Staub. Matt shares some of the challenges that 2020 brought and how they emerged as one of South Carolinas most influential healthcare providers. Matt shares with us some of the plans and what the future is looking like for 2021. We hope you enjoy the show!
Today we wanted to update all of our listeners on the COVID-19 Vaccine. We speak with Registered Nurse David Teachey from South Carolina House Calls, and he gets us up to date on the COVID-19 Vaccine and what you need to know. We hope this podcast is very informational, and you enjoy the show.
Today we speak with Stephanie Lange from Agape Care Hospice & Trent Praytor from SC House Calls about what makes a person appropriate for hospice services. We also talk about what happens after a healthcare provider makes a referral to hospice and what the attending provider's responsibility is. We hope you enjoy this episode.
Today we meet up with Sarah Padula, a Social Worker for SC House Calls. Sarah gives us 12 tips for caregivers during the holiday season in the form of The 12 Days of Christmas. Sarah shares some practical advice to make caregiving a little less stressful during the Christmas season. We hope you enjoy our conversation with Sarah Padula!
Today we Meet Dr. Sharon Beall. Dr. Beall is one of the pediatric hospice physicians for Hands of Hope. Dr. Beall completed her medical education at the Medical College of Georgia and stayed there to complete her internship and residency in pediatrics at the Children’s Hospital of Georgia. Dr. Beall has a passion for this work and provides education about palliative care in her community, teaching hospital, and local professional organizations. We hope you enjoy our conversation with Dr. Beall.
Today our guest is Michael Mealey from Agape Care Hospice. Michael is the Vice President of Quality Assurance and shares with us a project that they have been working on for almost a year now called The HOPE Project. Michael shares how they are doing everything they can through The HOPE project to raise the bar of excellence at Agape Care. Agape Care believes that great organizations never stop coming up with ways to become the best in their field. We hope you enjoy our conversation!
Today we hear from Trent Praytor, a Registered Nurse from South Carolina House Calls. Trent is the Vice President of Hospice & Palliative Care. He is passionate about Hospice & Palliative Care after serving as a Hospice Nurse for ten years. Trent loves to teach and helps SC House Calls providers understand how to treat and serve patients dealing with a severe illness. We hope you enjoy our conversation with Trent Praytor.
On today's podcast, you will hear from David Teachey, the Vice President of Acute Care Services at SC House Calls. David catches us up on all of the new telehealth services they created at SC House Calls this year. David shares how pro-active their practice has been after medicare gave the green light to bill for Telehealth services. Enjoy our conversation!
Today we talk about healthcare compliance with the Chief Compliance Officer for Agape Care, Pamela Duncan. Pamela talks about creating safe guardrails for their team to stay within the regulations of Medicare guidelines. Enjoy our conversation with Pamela Duncan!
Today we hear from another speaker from the Fourth Annual LTC University Provider Conference, Cheri Lyn Deary. Cheri Lyn is a registered nurse and has been a pioneer in the home health and hospice world in the mid-west. Enjoy our conversation!
Today we have a conversation with Dr. Earle Lingle from High Point University’s School of Pharmacy. Dr. Lingle is a professor and associate dean for student and professional affairs. Dr. Lingle spoke at the Fourth Annual LTC University Provider Conference, and we caught up with him there. We discussed the topic of Ethics. Enjoy our conversation!
We had the excellent opportunity to speak with Dr. Chad Sparks. Dr. Starks holds a Master’s degree in Criminal Justice from the University of South Carolina and a doctorate in Criminology from the University of Delaware. Dr. Starks has more than two decades of experience working in the areas of criminal justice and education. He is also a popular speaker on the subject of Diversity, Equity & Inclusion. We caught up with him at the LTC University Provider Conference in Columbia after his talk. We hope you enjoy our conversation with Dr. Chad Starks!
Once again, we hear from Nurse Practitioner Melissa Gambrell on part 2 of Personality Disorders. This information is fascinating and can help medical professionals understand and work with patients with these various disorders. Enjoy this informative conversation.
Today we go deep into Personality Disorders with Nurse Practitioner Melissa Gambrell. Mellissa breaks down diagnosing these disorders and so much more. Enjoy part one of this conversation.
Today we speak with David Teachey about Home Health Services. David is a registered nurse with a background in Home Health and Telemedicine and is currently The Vice President of Acute Care Services for SC House Calls. David gives us some important information about Home Health. He shares how SC House Calls partners with Home Health to provide better outcomes for all patients. Enjoy our conversation with David Teachey!
Today we discuss health and wellness with Certified Personal Trainer, Brandon Sistrunk & the Vice President of Health & Wellness for LTC Health Solutions Rebecca Dillard. We talk about the importance of stretching and the mental benefits of working out and much much more. We hope you enjoy this episode!
Today we hear from Annika Huell a Certified Biller & Coder for SC House Calls. Annika brings years of experience in coding and has a passion for training providers and medical professionals. Today Annika shares about Advanced Care Planning and its importance. Enjoy our conversation with Annika!
Today we have Heather Emmer, the Account Manager for Dynamic Mobile Imaging. We discuss all things X-rays, Ultra Sounds & EKG's that can all be done in the home. Heather shares the importance of using in-home imaging to reduce risks like COVID-19. Enjoy our conversation with Heather Emmer. If you would like more information, you can visit www.dynamicmobileimaging.com, or you can call 1-866-483-9729.
Today we hear from Annika Huell a Certified Biller & Coder for SC House Calls. Annika brings years of experience in coding and has a passion for training providers and medical professionals on the proper way to code. She knows it brings better outcomes and care for patients. Enjoy our conversation with Annika!
Today, we have a conversation with Ambra McGuinn, the Regional Vice President of the South Region, for SC House Calls. We also speak with Deeanna Enfinger, the Director of Growth & Development for the South Region of SC House Calls. We discuss an exciting opportunity that came out of the COVID-19 Pandemic. They have been able to offer a service to our South Carolina Hospital system that has made a difference and helped a lot of people across the state. Enjoy our conversation!
Today we hear from the founder of SC House Calls, Scott Middleton, about a new way of thinking about healthcare. For so many years, primary care has been centered around the physician and their care for their patients. Scott is bringing back an old concept that brings healthcare back to being centered around the patient. This kind of care is already changing the lives of so many people in South Carolina. Enjoy our conversation with Scott Middleton!
Today we get to speak with Melissa Gambrell, a Psychiatric Nurse Practitioner from SC House Calls. Melissa shares about her new role at SC House Calls and how they are serving patients suffering from anxiety and depression and other psychiatric disorders. We hope you enjoy our conversation with Melissa Gambrell!
Today's podcast, we speak with the president of LTC University, Dr. Jimmie Williamson, about an exciting conference coming this fall. Dr. Williamson and I discussed the LTC University Provider Conference coming up on October 2-4 in Columbia, South Carolina. For more information on the conference visit, www.LTCProviderConfernce.com Enjoy our conversation with Dr. Jimmie Williamson.
Once again, we hear from David Teachey, the Director of Clinical Operations for SC House Calls in the Midlands. David shares the remarkable stories that RPM has brought to their practice and the lives of their patients. Enjoy this conversation with David Teachey!
Today we speak with Ambra McGuinn, Jason Taylor & Matt Whitehead about how Assisted Living & Skilled Facilities are dealing with the Coronavirus. We talk about the importance of testing so that you know what your facility is dealing with so you can handle it. Enjoy our conversation!
And just like that, we live in a new world due to a virus. There are some great things and horrible things that have come out of this pandemic. It has slowed somethings down and sped different things up. Either way, we are living in a different world. Today we hear from SC House Calls founder Scott Middleton about how life has changed and will be completely different looking forward. Enjoy our conversation with Scott Middleton.
Today's podcast is all about Coronavirus testing & Antibody testing. We speak with the founder of SC House Calls, Scott Middleton, about how necessary testing is to getting back to a new normal in our world. Enjoy this conversation!
Today we hear from Jennifer Kistler from SC House Calls Center for Telehealth. Jennifer shares how they have been able to pivot their healthcare model to give people across South Carolina better access to telemedicine. Jennifer shares some stories of how utilizing Telehealth has helped people in these uncertain times in our state. Enjoy our conversation with Jennifer Kistler!
Today we have our friend Tenelle Jones from MUSC on the LTC University Podcast. Tenelle is a licensed marriage and family therapist and a licensed addictions counselor. Tenelle gives us some essential tips on how we can keep our mental health in order during this COVID-19 pandemic. Enjoy our conversation with Tenelle Jones.
In this episode, we catch up with Dee Morris, the Director of Clinical Operations in the Low Country for South Carolina House Calls. We also speak with Scott Holcomb, a nurse practitioner for SC House Calls in Charleston. We discuss how things are going during the COVID-19 Crisis and the difference they have been able to make in South Carolina. Enjoy our conversation!
In this episode of the LTC University Podcast, we speak to Scott Middleton, the founder of SC House Calls, about the key to getting through the COVID-19 pandemic. Scott shares his companies proactive approach to dealing with the crisis. Enjoy the show!
In this episode of the LTC University Podcast, we speak with Brodie Wall. Brodie works for SC Home RX, a long term care pharmacy that covers the entire state of South Carolina. SC Home RX works to make sure patients don't have to wait in line at a pharmacy with people that could be ill and contagious. This episode has never been more relevant for seniors across the state during the Covid-19 crisis. Thanks for listening!
Today we hear from the founder of SC House Calls, Scott Middleton, on how they are responding to the Coronavirus pandemic. Scott shares how their model of care can make a difference by seeing patients in their homes. He also shares how they are mobilizing their nurse practitioners by using their Telehealth center to make provider visits and keep people safe. We hope you enjoy the show!
Today we discuss the Covid-19 virus with Ambra McGuinn & Dee Morris from SC House Calls. We find out the precautions they are making for their patients and employees. We also speak with Tammy Hiott, a Nurse Practitioner from SC House Calls about what the Covid-19 Virus is and what we can do about it. We hope this conversation is informative and helps clear up any confusion we hear on the internet. ****Important: South Carolina Officials are encouraging people who are experiencing flu-like symptoms are encouraged to contact MUSC Virtual Care. If you have tested positive, MUSC will report this to DHEC.
Today we hear from Scott Middleton, the founder of SC House Calls. Scott shares the vision and purpose behind their companies apprenticeship program. Scott talks about how this program builds leaders and has some great tax benefits for their business. Enjoy our conversation with Scott Middleton.
Today we continue with Part 2 of our conversation with Dr. Walters & Ronnie Duncan. Dr. Walters is the Director of Diversity & Inclusion at Prisma Health in Columbia, South Carolina, and Ronnie is the Chief Diversity Officer for Agape Hospice. We continue our conversation about Diversity & Inclusion and why it matters and how we all have a part to play. Enjoy our conversation!
Today we hear from the Vice President of Frampton Construction here in Charleston, South Carolina. Keaton is running for the Leukemia & Lymphoma Society (LLS) Man & Woman of the Year. Keaton is passionate about doing his part in finding a cure for this horrible disease. Keaton and his team have a big goal and plan on making a significant impact in the Charleston Community. Enjoy our conversation with Keaton Green!
Today we hear part 1 of a conversation I had with Dr. Cynthia Walters, the Director of Diversity & Inclusion from Prisma Health in Columbia, South Carolina, and Ronnie Duncan, the Chief Diversity Officer from Agape Hospice. We discuss how to have a successful diversity program and culture and why it's essential to all companies. Enjoy our conversation!
We have a conversation with the founder of SC House Calls, Scott Middleton. Scott shares some insights into the Complexity of Visits, Risk Adjustment Factors, and Prolonged Service Codes, for Nurse Practitioners. Scott's vision for SC House Calls is to help patients live their best life by getting them the healthcare they deserve. Enjoy our conversation with Scott Middleton!
Today we speak with Registered Nurse, Wilma Rice, an Educational Specialist from Roper St. Francis. Wilma is passionate about patient care, and part of this passion has her working with end-of-life issues as a Respecting Choices instructor, and assisting with a state pilot project introducing Physicians Order for Scope of Treatment (POST) to South Carolina. Enjoy our conversation with Wilma Rice!
Today we have two special guests, Sarah O’Leary, the owner of Mend, an acupuncture studio in Baltimore, Maryland. We also have Dr. Delia Chiaramonte from the Greater Baltimore Medical Center. She practices, Integrative and Palliative Medicine at GBMC and has formed a relationship with Sarah’s Acupuncture clinic. Together they are increasing the treatment provided for palliative patients by using some other techniques like Acupuncture to help their patients have a better quality of life while facing a serious illness. Enjoy our show!
Today, we have the founder of SC House Calls Scott Middleton. Scott shares with us how they are using Risk Adjustment Factors to provide better care and to help keep patients at home where they want to be. Scott reveals how these RAF's identify the patients that need to see providers more often, which helps save Medicare and taxpayers money. Enjoy our conversation with Scott Middleton!
Today, we speak with Matt Staub, the CEO of South Carolina House Calls, about how the future of health care is taking a play out of the playbook from the past. Matt shares how they are doing things differently with their practice across the state and how it is saving money and changing lives. Enjoy our conversation with Matt Staub!
Today we have a BONUS EPISODE for you! In this episode, we hear from corporate coach, speechwriter Lisa Yakobi. Lisa and I discuss DISC and how to use DISC to provide excellent customer service in whatever industry you work. We share how to recognize the needs of your customers based on their DISC personality profile. Enjoy the show!
Today, we speak with Natalie Caruthers, and Kim Kennamer from SC House Calls about add on service codes. Kim & Natalie both have years of experience in the health care industry and work to help clinicians become more efficient and to stay within medicare regulations. In this episode, we speak to them about the different add on service codes that Medicare encourages providers to use in their practice. We hope you enjoy the show!
Happy New Year, and welcome to episode 44 and season 2 of the LTC University Podcast. We want you to start the new year off right by being in the right frame of mind and with healthy habits. Today, we speak with Victor Brown about relieving stress and anxiety through breathing and exercise. The fact of the matter is, we are going to have anxiety and stress, and how we deal with it will affect the outcomes of our jobs and life. We hope you enjoy the show!
For our final episode of season one of the LTC University Podcast, we speak with Registered Nurse, Trent Praytor. Trent is the Director of Clinical Operations in the Upstate in South Carolina for SC House Calls. Trent talks about how their providers measure the health of their patients through Risk Assessment Factors. Enjoy our conversation with Trent Praytor!
Today we speak with David Teachey, the Director of Clinical Operations at South Carolina House Calls in the Midlands. David brings years of experience as a registered nurse with remote monitoring systems. David shares with us how this system is keeping people out of the hospital and has even saved lives. Enjoy our conversation with David Teachey!
Today, we hear a conversation with Ronnie Duncan, the Chief Diversity & Inclusion Officer for Agape Hospice. We discuss being self-aware and using DISC as a tool to help us check our blind spots. We also discuss each personality type and how it relates to diversity and why diversity of personality type is needed to be successful in the workforce and life! Enjoy our conversation with Ronnie Duncan!
This week we speak with Dana Holtvoigt, the Lead Volunteer Coordinator for Agape Hospice. Dana leads coordinators across the entire state of South Carolina that recruit and train volunteers that serve Hospice Patients in their last weeks of life. Dana shares the many ways that people can make an enormous impact on a family's life. Enjoy our conversation with Dana Holtvoigt!
In this episode, we have a conversation with Dr. Kelly Jones, PharmD, BCPS. Dr. Jones is a Pharmacist at THE Pharmacy in Florence, South Carolina. We discuss hospice medication and symptom management. Dr. Jones has 30 years of experience and loves serving hospice patients and their families. Enjoy our talk with Dr. Kelly Jones.
Today we have the president of LTC University on the podcast, Dr. Jimmie Williamson. Dr. Williamson has been a lifelong educator, having served as President of two Community Colleges and President of both the South and North Carolina System of Community Colleges. Having also worked in long-term post-acute care for eight years, he brings a unique perspective to education within the post-acute care setting. Today we discuss the leadership principles of the greatest leader of all time, Jesus. Even if you are not religious, you will get a lot out of this podcast. Enjoy the show!
In this episode, we speak with Chris Acevedo about starting a Palliative Care program. Chris is one of the foremost experts in the Palliative care business. Chris is a consultant and has helped many Palliative Care programs across the country. Enjoy our conversation!
In this episode, we have a conversation with Marriage & Family Therapist and Addictions Counsellor Tenelle Jones. Tenelle is also the Board Chair for People Against Rape (PAR) in Charleston, South Carolina. So many people think the goal in self-care is, "Balance" Tenelle challenges that theory and gives us another way to look at our busy lifestyles. Enjoy our conversation with Tenelle Jones.
Today we speak with Hospice Consultant, Charles Canaan. Charles works with hospice companies all over to help their clinicians paint an honest picture of what makes a patient eligible to use their hospice benefit. There are so many myths and misunderstandings about what hospice covers and what it doesn't, and Charles is the right person to help you get a clear picture of what Medicare is seeking. Enjoy our conversation with Charles Canaan!
In this episode, we speak with Dr. Kimberly Rudd about the challenges of diagnosing someone who potentially has dementia. She covers several symptoms that can look like dementia but are entirely different. Dr. Rudd, practices psychiatry in Columbia, South Carolina and we are excited to have here on the LTC University Podcast. We hope you enjoy our conversation with Dr. Rudd!
Today, we hear from Caregiver, Chip Ingram. Chip and his wife Teresa, suffered some horrible news when they found out Teresa was diagnosed with Early Onset Alzheimer's. Chip spent years caring for Teresa before her passing in 2018. Chip spends his time now providing encouragement for other caregivers and raising money for the Alzheimer's Association. Chip and Teresa's story was featured on WMBF, NBC News. Click HERE to see the video. Enjoy our conversation!
Today we speak with Dr. Ellen Fulp. Dr. Fulp earned her Bachelor’s Degree in Pharmaceutical Science and her Doctor of Pharmacy Degree from the University of North Carolina at Chapel Hill. She completed her Master’s Degree in Palliative Care at the University of Colorado as the only pharmacist member of the inaugural class. Ellen is Board Certified in Geriatric Pharmacy, specializing in safe, appropriate medication use in the elderly. Dr. Fulp is a wealth of information and has a passion for serving hospice patients and their families. Enjoy our conversation!
In this episode, we hear from Karen Mozeleski, the Director of Case Management for Trident Health. Karen oversees the case management teams at Trident Medical Center and Summerville Medical Center. We also have Paula Meade; she is a Complex Care Social Worker with over 35 Years of experience in the medical profession. We have a conversation about the role of case managers and what patients need to know when navigating the hospital system. We hope you get a lot out of our discussion, enjoy the show.
On this episode, we discuss the Five Benefits of Seeing Patients In The Home. We spoke with Nurse Practitioner, Richard Dawson & Registered Nurse Dee Morris from SC House Calls. Both Dee & Rich have served patients in a clinical setting and at home, and they make the case that we are much better off seeing patients where they live. Enjoy the show!
We are on Episode 30 of The LTC University Podcast. On this episode, we have Ronnie Duncan, the Chief Diversity Officer of Agape Hospice. We dive deeper into the subject of Diversity & Inclusion and learn the ways that this work benefits an organization and its employees. We discuss the importance of being part of the conversation, even if it's uncomfortable. Enjoy our interview!
Did you know that 10,000 baby boomers a day are turning 65? Our guest today is Rebecca Imholz, the host of the radio show, Let's Talk Boomers on 94.3 in Charleston, South Carolina. We have a conversation about the boomer generation and the challenges this generation faces. Because of science and technology, people are living longer than ever before, and this is amazing; but it also creates unique challenges. Enjoy our conversation with Rebecca Imholz!
On this episode of the LTC University Podcast, we have a conversation with Marc J. Rogers, M.D. from the Medical University of South Carolina. Dr. Rogers is the Director of Men's Health at MUSC and specializes in urology. We discuss the ins & outs of prostate cancer and the treatments available to men. We talk about some of the mental health issues surrounding prostate cancer and some of the side effects. It is Prostate Cancer Awareness month, and we want to get the word out to help support men's health. Enjoy this men's health special episode!
Dr. Marc Rogers: Medical University of South Carolina Bio
On this episode of the LTC University Podcast, we have Heather Woolwine the Public Affairs and Media Relations Director at the Medical University of South Carolina. We discuss the good, the bad, and the challenging side of running a public relations department for a major medical organization. Heather provides some excellent advice for delivering great communication for an organization. Enjoy our conversation!
On this episode of the LTC University Podcast, we have a conversation with Ronnie Duncan, the Chief Diversity Officer from Agape Hospice in South Carolina. We discuss the topic of Diversity & Inclusion and how Ronnie is helping their organization grow in this area. We hope you enjoy our conversation with Ronnie Duncan.
We are at episode 25 on the LTC University Podcast! This week we speak with Dr. David Olshine from Columbia International University. Dr. Olshine is a professor and director of the Youth Ministry, Family and Culture Department here in Columbia, South Carolina. David has been using the Myers Briggs Personality Assessment for years and teaches us how we can use this in the workplace every day to strengthen relationships. Enjoy our conversation.
In this weeks episode, we speak with Dr. Heather Boger about the brain. Dr. Boger is an Associate Professor in the department of neuroscience at MUSC in Charleston, South Carolina. We discuss ways we can keep our mind sharp in the ineffability of aging. We also talk about Alzheimer's and the ways we can cope through this horrible disease. Enjoy our conversation with Dr. Boger.
On this episode, we discuss Palliative care with Kitty Weaver & Morgan McCall. Kitty is a registered nurse working as an Education Specialist with LTC University, and she specializes in Palliative Care education. Morgan McCall is also a registered nurse and is the Director of Palliative Care Services for South Carolina House Calls. Palliative Care is such an underutilized medical service that SCHC is working to spread across South Carolina to provide a better life for those dealing with a severe illness. We hope you enjoy our conversation!
On this episode, we have a conversation with Ben Finley & Mike Nelson. Ben is the Chief Information Officer for LTC Health Solutions & Mike is the Senior Help Desk Specialist for LTC Health Solutions. We talk all things Medical IT and why this is so important for patient care. IT has a direct effect on patient care and can even save lives through the systems that they employ and use. Enjoy this nerdy episode!
In today's culture, we like to go straight to the medicine cabinet to heal ourselves. One of the ways we can heal our bodies is through the right nutrition. On this episode, we speak to our very own Education Specialist Rebecca Dillard. Rebecca shares about how seniors can use healthy food to improve their health. Maybe you are a caregiver; perhaps you are a senior, well this show is for you. Let's learn some ways we can bring health and healing through the food we eat.
Making your community a better place is what this episode is all about. We talk to Charletta Knight, the Director of Operations for the brand new Summerville Community Hospice House. You will learn the vision of how Agape Hospice is genuinely making this facility a community place as well as the ins and out of how a hospice house functions. Charletta also shares one of her favorite leadership lessons from one of her mentors. Enjoy the show!
On this episode, we have Chris Rogers & Brian Robbins from LTC Health Solutions DME. Brian is the Director of Operations for the Low-Country & Chris is the Director of operations in the Midlands & the Upstate in South Carolina. We discuss the importance of having the right durable medical equipment at home for hospice patients. DME is crucial for helping people live at home with the right medical devices and equipment comfortbly. Enjoy our conversation with Chris & Brian.
We have all experienced good and bad customer service, and customer service can make or break an organization. On this episode of the LTC University Podcast, we have Jay Pruit from Agape Hospice, and we discuss all things customer service. Enjoy our conversation!
www.agapehospice.com
On this episode, we have Scott Middleton, the founder of Agape Hospice & SC House Calls. Scott began as a Methodist minister, and after seeing a deficiency in the senior healthcare system, he decided to do something about it. Scott has years of healthcare experience and is a forward thinker that loves innovation, especially when it comes to healthcare. Scott shares what he sees on the horizon in the healthcare industry. Enjoy our conversation with Scott Middleton.
www.AgapeHospice.com
www.schousecalls.com
Sometimes we take ourselves a little too serious, and on this episode, we discuss how we can tap into the lighter side of life. Our guest on the LTC University Podcast is Glen Ward, a professional humorist & inspirational speaker. Glen shares about paying attention to the funny things that we often look over in our fast-paced environments. Enjoy our conversation with Glen Ward!
www.glenwardspeaking.com
On this episode, we have Vanessa Bondurant from The South Carolina Chapter of The ALS Association speaking about this horrific decease we know as ALS, also known as Lou Gehrig's Disease. Vanessa shares about all the unique ways they serve people with ALS in South Carolina and across the country. Find out how we can all do our part in fighting this horrible disease.
ALS Association
ALS Association, South Carolina Chapter
ALS Facebook
The LTC University Podcast is so lucky to have Cindy Williams from Simply Seniors. Cindy is a geriatric care manager that helps families make tough decisions about their loved ones care. Cindy helps seniors get the care that they need at home or if they need to find placement in skilled, assisted & independent communities. Cindy has been an Assisted Living administrator and a licensed dementia specialist for years and brings a wealth of knowledge to help our senior population in South Carolina. Enjoy our conversation with Cindy Williams!
https://www.simplyseniorsservices.com
Show me good team work, and you will show me a successful organization. On this episode, we have a conversation with Debbie Spangler, The Senior Implementation Consultant at Agape Hospice. We discuss the importance of having a diverse team with differing personalities and skill sets. Debbie shares a powerful exercise she conducted at our Community Leadership Assembly that drove home the importance of great teamwork. Enjoy the podcast!
Doing the right thing in healthcare is what this episode is all about. Curt Ackerman is our guest from Tandem Health in Sumter, South Carolina. We caught up with Curt at one of his speaking engagements at, "Around The Table" a senior health fair. Curt has an incredible heart for serving people and loves his community. Enjoy our conversation with Curt Ackerman!
Tandem Health Sumter
In this episode, we speak with the President of Spartanburg Methodist College, Scott Cochran about how vital your organization's culture is to its success. Scott is a dynamic leader that has been part of shaping and driving an influential culture at SMC. Enjoy the conversation!
Spartanburg Methodist College
On this episode, we have a conversation with Social Worker, Carlton Smalls. Carlton is the Lead Social Worker for Agape Hospice in South Carolina. Our conversation centers around hospice and how social workers serve and help families through one of the toughest times of their life. Carlton shares how Social Workers are a crucial ingredient to the interdisciplinary team that hospice provides its patients and families. Enjoy the show!
No matter what business you are in it takes strategic Partnerships to get the job done, and Assisted Living is no different. On this episode, we have Sarah Deming the Executive Director at The Blake at Carnes Crossroads in Summerville, South Carolina. We also have Ambra McGuinn, the Director of Operations with South Carolina House calls and Dee Morris the Divisional Director as well. Our conversation centers around the partnership they are building to provide the very best care they can for seniors. We hope you enjoy this episode and it inspires you to form great partnerships in your organization.
We had the opportunity to sit down with Sarah Hopkins a Social Work Educator at Winthrop University. Before coming to Winthrop, Sarah taught at Binghamton University in the College of Community and Public Affairs. She believes in developing the whole student. Due to this belief, she incorporates self-care practices into the classroom, making sure students develop and engage in self- care practice before becoming practitioners. Through this incorporation, Sarah hopes to help build social workers who are less apt to experience professional burnout. Enjoy this conversation with Sarah Hopkins!
Substance abuse has plagued our country for decades and on this episode, we speak with Alexandra Greenawalt, the Prevention Coordinator at Keystone Substance Abuse Center. Alexandra spends her time educating the community about the pitfalls of drug and alcohol abuse. You can find more information about Keystone at www.keystoneyork.org.
On this episode, we speak with Jennifer Massey about her work as an Oncology Social Worker. LTC University values the work that all social workers provide to our communities and Jennifer is helping so many oncology patients and their families fight through this horrible disease. Enjoy our conversation with Jennifer Massey.
On this episode of the LTC University Podcast we discuss Homelessness in the Elderly with Wanielle Green & Brad Martin from Mirci.org. They share the real challenges and the hope they have in getting people back on their feet again. You can get more information at www.mirci.org. Enjoy the show!
Join our conversation with the Lead Chaplain from Agape Hospice Christopher Johnson. Chris is passionate about providing spiritual care in the medical field and beyond. Chris gets to the heart of how chaplains are unique in how they function and how they serve our communities.
We live in a world where our senior community is very vulnerable, and it is our job to provide protection and safety to support them. Our guests Mara Steedley & Jordan Watkins do just that. In this episode, you will hear our conversation with Mara & Jordan as we discuss the issue of elder abuse and how we can do our part to prevent it. If you would like more information about the MUSC Elder Abuse Training and Treatment Program, you can call (843) 792-0796 or email weaadmusc@gmail.com. Thanks for listening!
In this episode, we are beginning a series on hospice care. Hear from Matt Whitehead the Director of Operations for Agape Hospice in South Carolina as he shares about how hospice works and how it partners with long term care facilities. Matt has been a skilled facility director and knows how hospice and facilities can work together. Also, you will hear the story of a family that has benefited by having hospice services.