OB&Co: Recent Episodes
Oliver Banks
Retail is evolving at an incredible pace, with new innovations and trends constantly reshaping the landscape. But at its core, retail is still about one thing: connecting customers to their passions. In this episode, we dive deep into the most exciting aspects of retail today, including the role of content, stores and people. Discover why […]
Envisaging the future of retail can feel confusing and potentially a waste of time. We often get stuck in today’s problems and challenges, or we go to the other end of the spectrum and consider radical science fiction ideas. But what if we step back and allow ourselves to imagine what retail, and specifically grocery, […]
Retail is evolving faster than ever before, and the traditional “buy and sell” model might not be enough to thrive in the future. In this episode, we’re continuing our exploration of new business models that will reshape the retail landscape by 2030. From retail media networks to resale programs, we’ll break down the innovative strategies […]
With thin margins and fierce competition, sticking to the classic business model might not be viable enough to ensure future success. The next wave of retail profits will likely come from innovative and disruptive business models that go beyond the traditional “buy and sell” approach to wholesale and retail. In this episode, we’re exploring some […]
Success in transformation isn’t just about reaching the finish line—it’s about what happens after. When a transformation project succeeds, the work isn’t over. This episode dives into the critical steps required to ensure the change is sustainable, embedded, and truly delivers maximum value for your business in the long run. From transitioning ownership to business-as-usual […]
A significant portion of transformation initiatives fail. But for this common outcome, why do we not have a defined or more considered approach to failure? Join Oliver Banks and explore the intentional actions that you must take when your transformation initiative crashes. From damage limitation through to the four types of lessons to learn, step […]
Transformation efforts are often fraught with risk, and research shows that many initiatives end in failure. But failure isn’t a single, uniform outcome—it’s a multi-dimensional challenge that can strike at different stages and in various forms. In this episode, we’ll dissect the three different dimensions of transformation failure and explore strategies to avoid these pitfalls. […]
The world of retail is always evolving and it can be hard to stay up to speed. Fortunately, the new podcast from Oliver Banks has you covered. The Retail Show is the weekly podcast with useful news and relevant views. Listen in to an episode of The Retail Show podcast and remember to subscribe on […]
In the fast-paced world of retail, staying ahead requires more than just reacting to changes; it demands a commitment to continuous improvement. In this episode of the Retail Transformation Show, Oliver Banks dives into the principles and practices that can help retailers thrive by fostering a culture of ongoing enhancement. From the roots of Lean […]
In today’s digital age, retail businesses heavily rely on technology to ensure smooth operations and customer experience. However, what happens when that technology fails? In this episode, we delve into the recent CrowdStrike outage that caused widespread disruptions, highlighting the importance of resilience and preparedness in the face of unexpected tech failures. Join Oliver Banks […]
The world of retail is ever-changing. But how does the retail industry change across the world. In this episode, Oliver is joined by fellow podcaster and retail expert, Paula Macaggi. Paula brings a wealth of experience of retail connections, events, and experiences from 5 continents. This experience highlights the similarities, differences and opportunities for retailers […]
Are we seeing the democratisation of retail right now? The barriers to entry are being crushed. All sectors of retail, supply chain, manufacturing, product design and commerce is essentially become open source and accessible to all. This welcomes a flood of competitive start-up businesses that can compete on a level playing field with established global […]
Curious about what’s inside Oliver Banks’s book “Driving Retail Transformation”? In this episode, take a chapter-by-chapter journey through the book, to discover the insights, strategies, and tools you’ll find in each section. Learn more about the style of the book and how this can be your guide to successful retail transformation. Tune in to get […]
There have been huge industry developments since the Retail Transformation Show podcast launched back in 2018. In this episode, the host, Oliver Banks shares his experiences of setting up the podcast and four key learnings from 300 episodes. He also reveals an exciting development to help keep you informed about the ever-evolving world of retail… […]
Operational simplification is a goal for many businesses. But simplification projects are not necessarily simple by themselves. There can be big implications and it’s easy for the customer of the change to reject the new initiative altogether. Join Oliver Banks and discover the challenges of simplifying an operating model as well as five techniques to […]
Flagship stores are incredible shops – the epitome of excellence and offering customers a fantastic shopping experience. But they can be excessively lavish and hugely costly with no expense spared in a bid to worship the brand. In this episode, join Oliver Banks and consider if flagships are a viable strategic approach for you and […]
In 2020, the world shifted to WFH in response to the coronavirus pandemic. We learnt how to get things done remotely through necessity. But since then, there has been an ongoing tension between work from home (WFH) and the return to office (RTO). Different companies have announced different policies with staunch supporters on both sides […]
Dive into the future of retail with this thought-provoking episode, where you’ll explore the evolving role of stores far beyond traditional sales spaces. From showrooms and delivery hubs to sustainability centers and community hubs, stores are being reimagined as multifunctional spaces that enhance customer experience and foster lasting relationships. Join Oliver Banks as he unveils […]
If we focus only on creating a great customer experience in the moment, we’re missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we must consider designing memories and how neuroscience reveals the opportunities to etch the brand into […]
In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but crucial learning opportunities. Join Oliver Banks as he unravels the intricacies of navigating change challenges. He […]
Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like “our people are our most important asset” or “we put the customer at the heart” are often proclaimed but are at risk of being overlooked. Classic business outcomes […]
The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they’ve since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation that’s required? Retail expert and author of Leaders Leap Steve […]
Dive into the dynamic world of shrink solutions to combat one of the industry’s major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor strategies, each solution offers a unique angle on preventing loss. […]
Shrink in retail isn’t just about hoping the number resolves itself; it’s about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have thrust it into the spotlight with renewed urgency. In this episode, Oliver Banks explores […]
When a company is first founded, it’s full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a “corporate” rather than a “start-up”, this spark is diluted or even extinguished completely which can be […]
In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don’t we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful work and explains how our own brains can prevent us from the […]
A transformation’s business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don’t exist or they can’t be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the reasons […]
Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in the face of increasing costs, intense competition, and faltering consumer demand. GlobalData’s Managing Director, Neil Saunders […]
There is always debate about whether technologies like AI and robotics are destroying frontline jobs and “dehumanising” organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major technologies that have been connected to major job losses to see […]
A transformation’s ultimate success is reliant on progress and execution. Because, without these aspects, nothing changes and the status quo lives on. The transformation withers and invested time, money and effort is wasted. In our special series of episodes, join Oliver Banks to explore the fourth quadrant of the core framework from his new book, […]
The human aspects of transformation are among the hardest. They’re often invisible, intangible and highly variable. But without facing into these factors, it’s easy to veer off course and be blocked by obstacles. As we continue to celebrate the launch of Oliver Banks’s new book, Driving Retail Transformation, this episode delves into aspect from the […]
Once you understand the problem or challenge, then you can start to consider the options and opportunities that forge the solution. In this bonus episode of the podcast to celebrate the launch of Oliver’s book, Driving Retail Transformation, explore the second quadrant of the Retail Transformation Steering Wheel and discover why documentation has more value […]
Perhaps you know to “start with why”. But before you understand the “why” of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of the podcast, explore the first quadrant of the Retail Transformation Steering Wheel. Find out […]
Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks’s new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty. In this special episode, explore the Retail Transformation […]
In a world spinning with volatility, uncertainty, complexity, and ambiguity, the ability to remain confident is more crucial than ever. This episode brings to the fore the insights of Julie Smith, an executive leadership coach and author of “Coach Yourself Confident,” as she dissects the nuances of confidence in today’s fast-paced environment. Delve into the […]
In the ever-evolving retail landscape, success isn’t just about simply adopting the best technologies or jumping on the hottest trends. It’s about having the insight and agility to navigate through key themes and adapt to change. In this episode, delve into the philosophy behind Oliver Banks’s book, “Driving Retail Transformation: How to navigate disruption and […]
Connectivity is a standard expectation for modern retail stores. But what if networks and Wi-Fi connections could deliver more and open new opportunities? Enter the ‘hyper-connected store’. In this episode, Keith Cahoon from Juniper Networks shares more about the vital role of connectivity and what modern networks can enable for forward-thinking retailers and their store […]
Delve into the art of continuous improvement which has reshaped industries and personal habits alike. Originating from Japanese car manufacturer Toyota and popularized through Lean Six Sigma, Kaizen is more than a methodology; it’s a mindset of perpetual betterment. Join Oliver Banks and unpack the essence of making each day more efficient and effective than […]
The best way of avoiding making reactive short-term decisions at the expense of long-term performance is to be more planned in the long term. Easy to say, harder to do. Join Oliver Banks and consider how you can avoid the long-term pains but instead look to build the plans, culture, and leadership attributes and attitudes […]
Confront the retail strategist’s dilemma: seizing the day without compromising tomorrow. In tough trading conditions, we chase short-term targets with a tempting path of quick fixes and instant rewards. But do we pause to consider the long-term game? Like a game of chess, every move counts and victory is not achieved in a single turn. […]
Dive into the critical balancing act that modern retailers face: achieving labour cost savings while preserving the invaluable human touch in customer experiences. Explore the evolving roles of store staff, the dynamic interplay between automation and personal service, and strategies for streamlining retail processes without losing the essence of human interaction. Join Oliver Banks to […]
As we navigate the shifting currents of the retail industry, 2024 presents itself as a year of divergence with pivotal themes that will define the winners and the market’s overall direction. From consumer spending and evolving profitability strategies to leveraging AI and retail media, this episode unpacks seven crucial themes set against the backdrop of […]
In an ever-shifting retail landscape, it’s time to grasp the steering wheel and chart your own course. This episode is all about embracing the ‘Driving’ mindset – a call to be proactive, purposeful, and to boldly navigate the uncertainties of the market. We’ll delve into what it means to truly ‘drive’ your vision, growth, and […]
Tune in for your Christmas gift from Oliver Banks. Hopefully this puts a smile on your face as you explore the ever-evolving world of retail in a whole new way… Merry Christmas and Happy New Year for 2024. No major show notes from this episode, but if you fancy listening to other episodes, […]
The retail industry continues to evolve, and in this episode, join Oliver Banks and look back at stand-out news stories from the past 12 months. We’ve seen drone deliveries take off whilst other companies invest in retail media networks. Discover the most transformative and strategic moves as well as exploring crucial retail trends that have […]
In a world grappling with environmental challenges and a cost of living crisis, this episode dives into the evolving sustainability narrative. Alice Rackley, CEO of Polytag, joins Oliver Banks to shed light on the resurgence of sustainable initiatives amidst global challenges. Explore the intricacies of supply chain transparency after purchase and the viability of deposit […]
Technology is “the application of scientific knowledge to the practical aims of human life”. From this foundational definition of technology as a bridge between science and practical human applications, to the intricate dance of managing its vast scope in the market, retail tech expert Holly Steele sheds light on how we can harness tech for […]
Alignment is a crucial yet often overlooked aspect of retail transformation. As modern retail organizations grapple with diverse functions, goals, and cultures, achieving alignment becomes essential to steer clear of confusion and inefficiency. Oliver Banks explores the multifaceted nature of alignment, its impact both internally and externally, and offers practical insights into creating and maintaining […]
Unified commerce plays a crucial role in retail, helping customers shop seamlessly and enabling the business and operations to flow accordingly. In this episode, Oliver Banks hosts Bala Parameshwaran from Bain & Company and Nikki Baird from Aptos as they tackle the complexities of unified commerce. From integrating digital and physical shopping experiences, to addressing […]
In part 2 of our annual round up, continue to delve into the crucial aspects of transformation and change management in the dynamic world of retail. As we celebrate the fifth anniversary of the podcast, host Oliver Banks brings together more standout moments and insightful golden nuggets from recent episodes. This compilation highlights key discussions […]
As the world of retail continues to evolve, transformation and business improvement remain high on the agenda. The podcast is now celebrating its 5th birthday, so Oliver Banks is pulling out clips of the best bits, or those famed golden nuggets, for you to enjoy. The clips feature ideas about retail technology, data, AI, omnichannel […]
In the dynamic world of retail, “omnichannel” has stood as a consistent goal, an evertrend. However, recently, the spotlight has been shifting to “unified commerce”. So the question arises: has omnichannel truly had its day? Dive into this intriguing podcast episode with Oliver Banks as we dissect the essence of both concepts, backed by industry […]
In the competitive retail industry, profitability remains the ultimate aim for omnichannel and ecommerce pure-play retailers alike. Yet challenges like operational inefficiencies, muddled data management, and pricing pitfalls often deter retailers from hitting their vital profit targets. The scenario paints a dire picture: strategic anchors dragging companies down, potentially to the point of sinking. But […]
In the ever-evolving landscape of modern retail, there’s an increasing need for simplification. With the continued transition to omnichannel operations and the ongoing introduction of new processes, companies are finding themselves buried beneath layers of complexity. But simplification isn’t just a new buzzword or concept. So why does something that sounds so straightforward become so […]
The realm of digital commerce is expanding, yet many aspects of online shopping have remained surprisingly static. Augmented Reality (AR) has evolved into a tool that can blend the digital and physical channels, creating immersive, interactive consumer experiences. But while the technology is undeniably clever and cool, it can easily slip into gimmicky use cases. […]
In this episode, dive in to learn more about Oliver Banks’s upcoming book, “Driving Retail Transformation: How to navigate disruption and change”. The book, out in early 2024 is a pivotal guide for retail leaders looking to steer and lead their organisation through the turbulence of the industry. In this episode, Oliver provides a peek […]
As the global business landscape continues to evolve, giants like Amazon consistently challenge the status quo, setting the bar for disruption and expansion. From its humble beginnings selling books online, Amazon has grown into nearly every conceivable retail category, and is now expanding into other sectors and industries. It is redefining what it means to […]
In the dynamic world of retail, identifying fresh opportunities is pivotal to stay ahead. Bain forecast that new business models will make up a sizeable portion of the future of retail. But, there are many avenues open to you and it’s critical to consider the different strategies and leverage your unique assets appropriately. Additionally, the […]
In an era where classic retail growth has decelerated and market shares have become increasingly elusive, businesses must look beyond the traditional boundaries to secure their future. The challenge? Venturing into new terrains requires more than just an innovative mindset—it calls for strategic adaptations, perseverance, and the acumen to turn intangible assets into profitable avenues. […]
In today’s dynamic retail environment, the term “transformation” is brandished as the cure-all for a myriad of challenges. It’s a buzzword that is easily thrown around but may mis-set expectations. But what does genuine transformation look like? Dive deep with Oliver Banks in this podcast episode to unpack the misconceptions surrounding retail “transformation” as well […]
In a world where digital technologies and changing consumer behaviour have made transformation business-critical, it’s vital to avoid small delays and unseen challenges that can snowball into larger issues. Join Oliver Banks for this episode and explore the importance of assessing your transformation to help overcome the challenges that block transformation efforts. Oliver introduces the […]
The resale market is fast becoming a key segment in retail, driven by shifting consumer trends. Dive into its value for businesses and the planet, its role in the circular economy, and practical integration tactics. Join Oliver and Recurate’s co-founder, Adam Siegal, for an exploration of modern recommerce, preloved and resale. Listen to this podcast […]
As retailers grapple with the ever-evolving dynamics of customer relationships, one concept emerges powerfully: community. But in the modern world of retail, community shouldn’t be seen as just a buzzword. It’s the key to unlocking unprecedented levels of loyalty, brand advocacy, and unparalleled market insight that you’ll get nowhere else. By understanding and fostering community, […]
In an era marked by unprecedented change, retailers, consumer-facing businesses and brands find themselves navigating unfamiliar terrain, facing new competitors, and redefining relationships with customers. Additionally, the competitive business and retail landscape is filled with contradictions and uncertainty. So how can companies adapt and stay “future fit” amidst these complexities? Join Oliver Banks in this […]
As technology continues to evolve, the role of robotics in retail, hospitality, and customer service is becoming increasingly significant. Join Oliver Banks and delve into the influence of robotic automation and AI in different areas of customer-facing business operations, from maintaining stock integrity and cleaning to providing customer service and even cooking and making cocktails. […]
Dive into the transformation of last-mile deliveries to consumers. This market has rapidly developed from traditional mail-order operating models to fully autonomous delivery bots in a short span of time. In this episode, explore how robotics are enhancing the efficiency and flexibility of home delivery services, considering benefits and potential limitations. From automated pods and […]
Explore the rapidly evolving landscape of transport in retail, as we delve into transformative solutions like electric vehicle fleets and autonomous transportation. This episode addresses the significant role robotics play in mitigating industry challenges like driver shortages and sustainability. It also uncovers the real-world applications, potential benefits, and possible obstacles of integrating such technology, from […]
The rapid evolution of technology has given birth to a new era of efficiency in the retail industry, with the use of robotics becoming increasingly prevalent. In warehouse or fulfilment centre settings where speed, efficiency and precision are of the essence, robots are transforming operations for moving and managing stock and orders. In this episode, […]
In a world where consumers crave personal connections and seek meaningful brands that stand for something, it’s essential for retailers to harness the power of conversations. Whether it’s in-store, over the phone, or through digital channels, engaging with customers through meaningful dialogue can be the difference between a disappointing customer experience and long-term loyalty. In […]
Click and collect or BOPIS accelerated hugely over the course of the Covid pandemic. Collection experiences offer convenience and speed for customers, especially as commutes and working practices reset. Smart lockers offer further opportunities for friction-free collections, sales opportunities, omnichannel retailing and a more integrated customer experience. Discover more about the evolution of smart collection […]
When consumers are grappling with the rising costs of living and shrinking disposable incomes, balancing quality and quantity has never been more critical. But how can retailers achieve this without slashing their already thin margins? In this episode, join Oliver Banks as he addresses the pressing issue of finding and delivering cost savings in retail. […]
Dive into the world of Lean Six Sigma and discover why this presents a formidable approach to transforming retail businesses and operations. Originating from the manufacturing industry, it transferred across to broader use cases. However, with the advent of Agile and the need for flexibility, it has become less popular in recent years. Discover why […]
After the energy and excitement of Shoptalk Europe 2023, Oliver Banks catches up with the event’s Content Director, Ben Miller. Together, they pull out key moments and connect the dots between key trends and themes from across 35 hours of on-stage content, including data, technology, retail media and transformation. Listen to this episode of the […]
Marketplaces have been a key trend for retailers and brands to tackle a number of business challenges. Join Oliver Banks and delve into the dynamic realm of retail marketplaces. Demystify the key mechanics and their potential for transforming your business, whilst being aware of the challenges you might face along the way. Whether you’re considering […]
Step into the world of preparing an organisation for retail transformation in this engaging conversation with Brandon Rael, a seasoned retail transformation consultant. In this episode, we delve into the essential aspects of getting a retail business primed for transformation, the pitfalls of neglecting this critical phase, and the steps necessary for establishing a solid […]
During Shoptalk Europe 2023 in Barcelona, industry leaders converged to explore the key themes shaping the retail landscape – both directly on stage and indirectly in conversation or based on repetitive themes. The event threw a spotlight on the value of a test-and-learn approach, the growing impact of Gen Z, the questionable relevance of the […]
Dive into the complexities and challenges of retail transformation with Oliver Banks as he shares exciting news about his upcoming book. In this episode, he touches on 4 elements covered in the book, including the importance of understanding current business challenges, finding the right solutions, managing personal development and mindset, and how to live in […]
Discover the fascinating interplay between today’s decisions and their potential future consequences in this thought-provoking episode. Inspired by Mary Portas at the Retail Technology Show 2023, join Oliver Banks and consider how our actions and innovations can give rise to unintended negative effects. Plus explore how to identify and avoid creating future regrets. Delve into […]
Explore the world of profit warnings and their implications for retail businesses in this intriguing episode of the Retail Transformation Show. Join this conversation with Trevellyan Collier, Partner at EY, and you’ll delve into the intricacies of profit warnings and their impact on transformation initiatives and approaches. Gain valuable insights on profit warnings based on […]
Social commerce has exploded into the retail landscape and was powered up throughout the pandemic. In this episode, discover the potential of social commerce in transforming your retail business. Join Oliver Banks and explore the evolution of social media and the commercial opportunities it now presents. Social commerce is an evolving trend that can engage […]
Retail transformation initiatives require comprehensive business cases to evaluate costs, benefits, and risks. Often overlooked or hidden costs can significantly impact project outcomes and viability. But ignoring these costs may lead to poor decision-making and governance, hindering the company’s strategy. In this episode, Oliver Banks uncovers 3 of the most common hidden costs and how […]
Retail technology is revolutionising the way consumers shop in-store and can help solve long-standing challenges. From gathering data on in-store shopping behaviour to frictionless checkout experiences, retailers are finding new ways to enhance the customer journey and improve their bottom line. Join Olvier Banks and delve into the world of retail tech and the impact […]
Are you ready to shake things up? Dive into the world of disruptive transformation and explore how companies can revolutionise their industries with fundamental shifts that rewrite the rules. In this episode, we’ll take a closer look at examples from in and out of the retail industry. Discover how companies are capturing new revenue streams, […]
Consumers continue to evolve and priorities change. Capgemini’s recent research discovers how 11,000 people from many different countries feel and where their priorities lie. In this episode, hear from Capgemini’s Global Retail Lead, Lindsey Mazza, about what customers want in the current market and what retailers can do to meet this demand. Listen to the […]
As the retail market continues to evolve, it’s critical to think more about ecosystems, specifically from the customer’s point of view. In this episode, discover what an ecosystem is and great examples of retailers that are using this approach. Podcast host Oliver Banks explores how you can define and design your owned ecosystem, your relationship […]
Transformations, and the journey of change, are dependent on predictions and forecasts on multiple fronts. How will the market evolve? What are the benefits? When will it deliver? And many other considerations. But all of these are subject to an element of chance. In the uncertain world that we live in, it’s crucial to start […]
Ranging and curation have always been key skills for retailers. But with the rise in ecommerce, the biggest range is not always the best. And curation can be a critical skill that transforms how your customer sees you and your brand. And fast fashion retailers are reinventing the whole product innovation space to drastically accelerate […]
AI provides major opportunities for retailers as well as threats. But there are big misconceptions or misunderstandings to watch out for. In this episode, join Oliver Banks to explore 10 crucial considerations about AI in retail. Learn new ways to consider AI, bust open a major myth, and discover which AI use case could disrupt […]
The progress in AI development has become highly visible in 2023, largely due to ChatGPT. There is a lot of potential for AI in business, and more specifically in retail. So in this episode, Oliver Banks speaks with an AI expert to understand what the future of retail is and what part AI and humans […]
We negotiate more than we realise and it’s an essential skill as you progress through your transformation. But many of us aren’t trained or confident to negotiate. Therefore, mistakes get made, and the best solution is never reached. To help share tips and tactics, this episode welcomes negotiation enthusiast Rosie Bailey, CEO at Nibble – […]
Trials are an essential part of many transformation initiatives to build confidence in the idea and develop the solution before deploying a major change. However, there are many different aspects that feed into making a trial a success. In this episode, join Oliver Banks and discover how you and your organisation can set your trials […]
Do you have complete confidence your transformation will work? Probably not, so a trial will be a useful tool to help prove that the solution is viable and improve it further. But there are many types of trial, including tests, experiments, pilots, demonstrations, proof of concepts, beta trials and more. Oliver Banks explores the different […]
As 2023 starts, the retail industry faces several ongoing challenges. And following a tough peak trading period, there will be little room for error. Meanwhile, there are also many opportunities to explore through the year. In this episode, Oliver Banks explores 7 different trends and themes for the year ahead. Listen now to understand how […]
2022 has been set against a backdrop of an increasing challenge of rising costs and inflation. And consumers face a cost of living crisis. Never-the-less, the retail market continues to evolve and there have been a number of initiatives this year. From expansive metaverse initiatives through to various tactics to shift the channel mix. 2022 […]
Gossip and rumours about the latest change initiative has the power to derail any transformation. It wastes time. It divides opinion and direction. And it means that fact and fiction gets quickly muddled and confused. In this episode, Oliver Banks explores why you need to tackle the “rumour mill” for your transformation and what to […]
2022 has been another disruptive year for retail. In particular, the Ukraine war has led to a global cost of living crisis along with many other challenges. A perfect representation of the interlinking, connected, complexity of the world. And the retail industry, or any particular retail company, is no simpler. So it’s essential to appreciate […]
Currently, we’re seeing a number of acquisitions in the retail market. And as we enter tough periods of trading, it’s likely that more companies and brands will be under threat and takeover or acquisition – either as an exit strategy or after an administration or bankruptcy. Mergers and acquisitions offer significant opportunities but also come […]
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Advertising and media networks show high growth potential and large margins. And some retailers are quickly expanding into this business opportunity to supplement their classic retail offerings. But is this a feasible strategy for the future? And is it right for all retailers or brands? To explore more, Oliver Banks joins retail thought leader, Ricardo […]
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Change management is a critical topic for successful transformation. However, it’s often a topic which is confused with project management. And it can easily be forgotten or just not considered until the later stages when ready to deploy a change. So in this episode, Oliver Banks speaks with change specialist and author, Simon Costigan, about […]
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The pandemic, economic turmoil and the Ukraine ware has caused plenty of change and challenges too. But as the Retail Transformation Show podcast celebrates it’s 4th birthday, we continue our review of golden nuggets from the past year. This golden nugget roundup features clips from expert guests as well as from the host, Oliver Banks. […]
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The retail industry is under immense pressure. With threats from several directions, the ability to change and evolve at pace is becoming a core competency. And as the podcast celebrates its 4th birthday, you can learn from the best bits to help you transform. In this episode, you’ll hear highlights from expert guests as well […]
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There are loads of stresses and strains facing the retail market right now. So a crucial mindset is that of the marginal gains theory. In this episode, Oliver Banks shares 10 ideas to deliver smaller projects which collectively will help drive growth and profitability. These ideas range from ways to increase sales, boost customer experience, […]
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Great communication is essential to land successful transformation. But despite knowing this, many still struggle to communicate clearly, concisely and with conviction. It can be daunting to find the right communications strategy, especially when looking at complex changes and projects. To help understand what we can do to be better communicators, change communications expert, Lucy […]
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The retail and hospitality industries continue to face turbulent and challenging times. To help, in September 2022, Rethink Productivity and OB&Co collaborated to host the first Productivity & Transformation event. Rethink’s Simon Hedaux and Oliver Banks chaired the day which was attended by top retailers from many categories. And in this episode, you’ll be able […]
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Two of the major retail changes that have caught attention in 2022 now seem to be faltering. So does this suggest that fundamental change is not the path forward? And if these major shifts are stumbling, what does this mean for the wider industry? In this episode, Oliver Banks explores two particular examples and highlights […]
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Smartphones have disrupted physical stores and have enabled customers to check prices and compare products and retailers right from the shop floor. But given these behaviours are now embedded, what are the opportunities to evolve the in store experience through the smartphone. ChargeBox CEO, Ian Hobson, joins Oliver Banks to explore more. Listen to this […]
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Customer experience drives future loyalty. But understanding what your current customers feel is hard. And market research surveys like NPS (Net Promoter Score) don’t give you sufficient information on what’s working and what’s not. So TruRating’s Brian Dennis, a leading CX voice, joins Oliver Banks to explore how you can improve how you listen to […]
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Discover more about the recent Productivity & Transformation 2022 event, hosted by Oliver Banks in collaboration with Rethink Productivity. So in this episode, Oliver shares key talking points from the day. In addition, he also shares 3 takeaways plus what happened when the event lost all electricity… Listen to this episode and you’ll hear: Key […]
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The word transformation can be overused and misunderstood. So join Oliver Banks and explore the origins of transformation to help clarify. Also, you’ll hear about 2 major types of change, incremental transformation and fundamental transformation, what these mean and watchouts and considerations for both. Listen to this podcast episode to hear: Exploring the differences between […]
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Livestreaming and shoppable videos are among the fastest-growing channels in retail right now. But, bringing content and commerce together in an engaging way for consumers can seem daunting. With people, process and technology considerations, it’s important to plan and execute this complex change effectively. In this episode, Jason Holland from Firework, the global experts in […]
The post 202: Immersive Video To Engage Customers appeared first on OB&Co.
With huge volatility and increasing financial challenges, the upcoming Productivity & Transformation event will give insight and ideas about how to proceed. The event is focused around 4 key pillars: Customer, Colleague, Cost and Change. In this episode, Rethink Productivity’s Simon Hedaux joins to explore each pillar and share more about the event. Listen to […]
The post 201: Productivity & Transformation Event Preview appeared first on OB&Co.
To mark the episode 200 milestone, Oliver Banks has been reflecting on what the prior 199 episodes have revealed about the retail industry. He discovered that there have been a series of trends which have existed for years. And they continue to evolve. Learn about the 8 key mega trends or ever trends. Then we’ll […]
The post 200: The Ever-Trends Of Retail appeared first on OB&Co.
Store colleagues or associates represent both a major investment and key point of difference. But the role of people in stores had changed significantly in recent times and continues to do so. To help us understand more, Nikki Baird, VP of Strategy for Aptos, joins to explore why it’s critical to understand the role of […]
The post 199: The Changing Role Of Store Colleagues appeared first on OB&Co.
Visual elements are hugely important for retailers and brands. But the signs and symbols that we use are not always considered, especially outside of the marketing functions. To help uncover the opportunities, semiotics expert, Dr Rachel Lawes, joins to explain how you can boost sales and provide a better and more coherent customer and colleague […]
The post 198: How Semiotics Can Boost Retail Sales appeared first on OB&Co.
Retail is full of acronyms and abbreviations. Of course, they are used to simplify and speed up complex language and terminology in the industry as well as company specific lingo. However, they can also lead to misunderstandings and miscommunication. And there seem to be new acronyms coming into use all of the time. Plus they […]
The post 197: The Great Retail Acronym Challenge appeared first on OB&Co.
We face a whole string of important decisions to be made, and with increasing frequency as the pace of change and the market developments. So it’s important to consider how we make decisions, how we avoid common challenges and what we can learn from the most expert decision-makers in the world. Join Oliver Banks and […]
The post 196: Learning From World Class Decision Makers appeared first on OB&Co.
Decisions are everywhere in transformation, in retail and in life. And making good decisions is key to drive success in your transformation. Yet, decision making is a topic that you never really learn. And there is little indication if you are good at it, either. So in this episode, Oliver Banks looks at the anatomy […]
The post 195: The Anatomy Of A Decision appeared first on OB&Co.
Technology is essential to bring many aspects of the shopping experience into the modern-day. But there are many elements to consider. From which technology to choose, to convenience and even around the education of the consumer base. To help understand more, Oliver Banks talks to retail tech expert Christine Russo. Listen to this episode to […]
The post 194: Focusing On Tech Trends And Avoiding The Fads appeared first on OB&Co.
In the complex and complicated world, both inside and outside of retail, there are numerous, tough challenges to consider and overcome. But one simple approach can help you across the board: writing things down. In this episode, Oliver Banks explores why the seemingly mundane task of documenting and recording ideas and thoughts can be transformational. […]
The post 193: The Power Of Writing It Down appeared first on OB&Co.
“The Customer Is Always Right” – perhaps this is the most famous retail quote. But is it true? In this episode, we’ll explore some of the widely believed myths and frequently used mottos. In the build up to the inaugural Productivity & Transformation event, Oliver Banks is joined by Rethink Productivity’s Simon Hedaux to test […]
The post 192: Retail Myths & Mottos appeared first on OB&Co.
Storytelling has arguably become an overused buzzword in marketing. But the principles of story are still fantastic for aligning and motivating teams and change initiatives. To help us understand more, Oliver Banks catches up with master storyteller, and Marvel comic writer, B.Earl. Listen and discover how you can uncover elements of a story to make […]
The post 191: How Story Opens Retail’s Great Adventure appeared first on OB&Co.
Livestream shopping presents a big opportunity – but there are many aspects to consider. From the technical set-up of the livestream platform, to key skills for the host or presenter. But also managing a number of cross-functional interactions and making the most of loads of data too. Oliver Banks lays out key considerations as you […]
The post 190: The Livestream Shopping Operating Model appeared first on OB&Co.
Livestream shopping has grown astronomically, driven by China and the pandemic. And this channel now presents a major opportunity for other retailers to engage with customers and blend the world of entertainment and retail. In this episode, Oliver Banks explores how livestream shopping connects with other new video content formats. You’ll hear examples of how […]
The post 189: How Livestream Shopping Is Changing Retail appeared first on OB&Co.
Retail can be complex and complicated, we do also have a tendency to overcomplicate. So in the face of volatility and periods of radical change, it’s important to focus on essential aspects. The host of the Retail Transformation Show, Oliver Banks, attended Retail Week Live 2022 to learn from retailers and experts about how to navigate […]
The post 188: Quick Fire Reflections To Inspire Change appeared first on OB&Co.
Have you stopped to consider the possibility that your transformation is wrong? The implications of pursuing the wrong strategy and implementing the wrong changes are enormous. But, there are many reasons why this may be the case. And there are many unintended consequences at play too. So join Oliver Banks and challenge yourself and your […]
The post 187: What If Your Transformation Is Wrong appeared first on OB&Co.
With huge volatility in recent years, it’s easy to be lured into a false sense of security that you have no change left to do or that you’re fully prepared for it. But the reality is that evolution requires continual change. And also, the external environment is prompting more challenges and promoting more change too. […]
The post 186: Getting Ready For Radical Change appeared first on OB&Co.
Checkout-free stores, like Amazon Go, are becoming more common in the retail market. We’re seeing companies like Amazon expanding their store estates as well as more retailers converting or opening checkout-free stores. But as these shops become more of a normal occurrence and less of a novelty, then you’ll need to decide if they fit […]
The post 185: Are Checkout-Free Stores The Future? appeared first on OB&Co.
Collectively, we’re amazed at simple ideas – like “be customer-centric.” But then reality arrives and for various reasons, the simple idea becomes clouded and risks being forgotten. In this episode, Oliver Banks explores why we enjoy listening out for simple ideas. And the reasons that result in that simple idea never making it to fruition. […]
The post 184: Simple Ideas And Why We Ignore Them appeared first on OB&Co.
In tough market conditions, questions must be asked about viability and approach for many aspects of your business. And it’s likely, that physical stores will be challenged, and the question raised about the role that shops play. In this episode, Oliver Banks shares an approach to help you understand the current and ideal role that […]
The post 183: Defining The Role Of Your Stores appeared first on OB&Co.
Transformation is stressful. It’s a journey into the unknown, littered with risks and dangers. But human beings have instinctively evolved to react to danger in a particular way. However, that way is not productive for modern life. Yet, by understanding the science of the brain and the stress response, we can take intentional actions to […]
The post 182: Overcoming Stress With Science appeared first on OB&Co.
In the evolving world, we are seeing 6 new business models emerge across the retail industry. Each one is driven by sustainability, with a particular focus on improving the environmental aspects. However, each business model also comes with their own challenges and impacts to the existing operating model. Join Oliver Banks to explore and understand […]
The post 181: 6 New Business Models Driven By Sustainability appeared first on OB&Co.
Building spare capacity into a business is a difficult decision as the investment is not immediately needed. But in the retail industry, with major spikes around peak trading times and with squeezed margins. So it’s becoming increasingly important to carefully manage the slack in your operating model. To help explain how to do this, Jeff […]
The post 180: Building Slack Into Your Operating Model appeared first on OB&Co.
Social media has made retailers and brands much more accessible for consumers. And influencers are increasingly being used to make companies more personable in this highly accessible world. In this episode, Oliver Banks is joined by B2C and B2B influencer, Michael LeBlanc. Together they discuss how influencers are changing retail and what best practice looks […]
The post 179: How Influencers Are Changing Retail appeared first on OB&Co.
The retail technology market has evolved over the past 10 years. With new innovations and evolving technologies, plus with the increased digital transition brought on by the pandemic. Oliver Banks chats with Matt Bradley about how the retail technology industry is evolving. Plus, you’ll hear more about the upcoming Retail Technology Show, happening in April, […]
The post 178: The Retail Technology Show Preview appeared first on OB&Co.
Innovation is closely linked with transformation. But innovation can be perceived differently and without understanding what innovation means to you and your organisation, it’s likely that misalignment will lead to conflict and confusion. Join Oliver Banks to learn how to understand what innovation means for you and how you can go about putting simple actions […]
The post 177: Inspiring Innovation Across Your Organisation appeared first on OB&Co.
Omnichannel retail has been a major trend for years now. But it’s something that some retailers still struggle with. And there is no clear-cut best example of omnichannel retail. In this episode, retail transformation expert, Oliver Banks, explores why this is. Plus, you’ll hear the 5 key components to focus on to make you the […]
The post 176: Being The Best Omnichannel Retailer appeared first on OB&Co.
The rise in ecommerce is well documented. But one of the key differences compared to physical shops is the volume of data available. And understanding how to analyse the data and draw actionable insights will be key. In this episode, Ben Salmon, co-author of “Your Number’s Up”, joins to explore how you can embrace digital […]
The post 175: Embracing Ecommerce Metrics appeared first on OB&Co.
Defining and delivering a retail transformation programme involves decisions. Lots of decisions! And for each of these, there may be many options on the table. Some become no brainers when you start to look at them. But every so often, you come to a decision where there is no right answer. Multiple options might look […]
The post 174: What To Do When There Is No Right Answer appeared first on OB&Co.
Some retailers offer excellent shopping experiences that truly allow customers to move between channels. But designing omnichannel customer journeys can be complicated, with multiple functions, technologies and stakeholder views. Join Oliver Banks and special guest, Sarah Friswell, CEO of Red Ant, to explore how to design an omnichannel shopping trip and customer experience. Listen to […]
The post 173: Designing Omnichannel Journeys appeared first on OB&Co.
The metaverse has exploded into our lives and it will drive innovation and disruption. But a big question still remains – what is the metaverse? It leads to contradictions of opinion and confusion about the opportunities and threats it presents. Join retail transformation specialist, Oliver Banks, and explore what the metaverse is and what it […]
The post 172: Exploring What The Metaverse Means appeared first on OB&Co.
All companies feel they are customer centric. And we’re full of data about customers. But how useful is that to guide strategy and change initiatives? And do you and your wider team know that they can to do win and delight customers? Digital Transformation Influencer, Howard Tiersky, joins to explain how avatars, persona and ideal […]
The post 171: Letting Avatars Guide Your Transformation appeared first on OB&Co.
The ultra fast deliveries of the Quick Commerce or Q-Commerce market represent a significant disruption and change. The retail operating model must transform to deliver this customer proposition. In this second part, Oliver Banks explores the essence behind a 10 minute delivery operating model. He also identified a number of challenges that you must face […]
The post 170: The Rise Of Quick Commerce (part 2) appeared first on OB&Co.
The Q-Commerce or Quick Commerce market has grown massively during the pandemic. Ultra fast deliveries are quickly becoming part of life for customers in built up areas. So in this podcast episode, Oliver Banks explores the market, some of the key changes that are happening and defines the four Q-commerce business models that are commonly […]
The post 169: The Rise Of Quick Commerce (part 1) appeared first on OB&Co.
It’s important to not only consider the what of retail transformation but also the how. And the ability to think differently is key to innovation and can help to avoid losing pace with the market. Senior retail leader and author, Fiona McDonnell, joins to explore what you can do to think differently and redefine success […]
The post 168: Think Differently And Redefine Success appeared first on OB&Co.
We know retail is ever-evolving and had experienced huge change. But as we kick start a new year, 2022, join Oliver Banks to understand what retail trends and developments a select group of other retail podcasters and influencers are excited about. Plus what pitfalls and dangers should retailers be watching out for as we embark […]
The post 167: 2022 Retail Trends And Watch-Outs appeared first on OB&Co.
Many retailers are exploring adding or evolving services to help them evolve their business. And professional service businesses like hairdressers, beauty salons and restaurants have excelled and grown, taking up space in former retail units. To help us learn how you can excel with services, hear from Freddie Banks, Global Deputy General Manager for Kérastase, […]
The post 166: Learning From The Service Led Industry appeared first on OB&Co.
2021 has provided plenty of turbulence. But there have been a number of disruptive, breakthrough transformations that have occurred through the year too. From the explosion of checkout free stores and quick commerce through to sustainability and circular economy initiatives. 2021 has been an eventful year in many ways. So join Oliver Banks and take […]
The post 165: Retail Review Of The Year 2021 appeared first on OB&Co.
In this podcast episode, catch up with Oliver Banks and get to understand more about who he is and why he does what he does. He’s discussing the most interesting questions that he gets asked about retail and retail transformation. Listen to this episode to discover: More about what else Oliver Banks does. How he […]
The post 164: Behind The Mic With Oliver Banks appeared first on OB&Co.
Given the complex and cross functional nature of transformation, conversations are a key part of leading successful change initiatives. But we’ve never been taught how to have a real conversation. So Oliver Banks is talking to Lou Banks, founder of Rising Vibe, and exploring how to have a real and meaningful conversation. In this “Bunch […]
The post 163: Learning To Have Conversations That Matter appeared first on OB&Co.
The role of the security guard has been seen as a cost for some retailers, restricted to only stores in “high risk” locations to prevent shrink or stock loss. But as we shift to more omnichannel ways of working and data becomes more accessible, there are opportunities to develop the loss prevention team to profit […]
The post 162: The Evolution Of Loss Prevention appeared first on OB&Co.
A huge focus goes into forming a positive customer experience. But when things don’t go to plan, customers lodge a complaint. However, often customer service’s ways of working is only reliant on rigid policies. Instead, what if you had an intentional strategy about complaints built into your operating model? Oliver Banks is joined by The […]
The post 161: Forging A Customer Complaints Strategy appeared first on OB&Co.
For several years now, there has been tension between the different approaches to retail – most notably – which is best, stores or online. And in particular if retailers should focus their efforts into physical stores or double down on website and ecommerce. And where do aspects like omnichannel retail and unified commerce fit in? […]
The post 160: Stores Vs Online – Which Is Best? appeared first on OB&Co.
The pandemic has caused change and acceleration as well as its challenges too. But as the Retail Transformation Show podcast celebrates its 3rd birthday, we continue our review of golden nuggets from the past year. With clips from expert guests as well as from the host, Oliver Banks, you’ll hear about: omnichannel, circular economy, communication, […]
The post 159 – Golden Nuggets From 3rd Year Of The Podcast (part 2) appeared first on OB&Co.
The retail industry continues to undergo fundamental transformation as well as requiring ongoing incremental improvements. And as the podcast celebrates its 3rd birthday, we are reviewing the best bits to help you transform. You’ll hear clips from expert guests as well as from the host, Oliver Banks. And these highlights cover: agile, lean, supply chains, […]
The post 158: Golden Nuggets From The Third Year Of The Podcast (part 1) appeared first on OB&Co.
There is much hype about retail and the metaverse at present. But to understand more, we can learn from the gaming industry where computer games have been forging their own worlds for decades. So you can learn from Hilmar Pétursson, CEO of CCP Games, known most for their flagship game, EVE Online. Join Oliver Banks […]
The post 157: The Collision Of Gaming And Retail appeared first on OB&Co.
The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it’s hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make […]
The post 156: The Many Changing Facets Of Retail appeared first on OB&Co.
Digital shopping is a convenient way of browsing but struggles with discovery and inspiration. But new technology enabled solutions are helping to offer alternatives. Explore the art of the possible with Oliver Banks in this episode and see how the different shopping elements can fit together.
The post 155: Reinventing Digital Shopping appeared first on OB&Co.
Your frontline colleagues are an essential part of your operation. But they often have to work under immense stress and strain. So you need an effective strategy to support them or risks facing severe consequences. In this episode, Liam O'Meara, VP Europe at Axonify, joins to help you understand how you can support your colleagues and help avoid burnout.
The post 154: Avoiding Frontline Burnout appeared first on OB&Co.
Retail’s history is rich with stories and examples which still have relevance today. Even if you look back to Roman times, there are patterns that are still common in the modern world. So, in this episode of the Retail Transformation Show podcast, join Oliver Banks and discover how you can look, learn and apply some […]
The post 153: Looking Back To Define The Future appeared first on OB&Co.
History is said to repeat itself and follow a cyclical flow. But if this is the case, do we really spend enough time looking backwards to help us move into the future? Retail consultant and avid retail historian, Graham Soult, joins Oliver Banks to understand how to avoid the threats and discover the opportunities by looking back in the retail history books.
The post 152: Learning From Retail’s History appeared first on OB&Co.
RFID (Radio Frequency Identification) tags are picking up pace across all industries - and retail is one sector that is helping drive widespread adoption. Explore how RFID is being used by different categories in the retail sector and in what ways. Join Oliver Banks and guest,. Uwe Hennig, Director of Global RFID Market Development for Avery Dennison Smartrac to discover more about the opportunities with RFID.
The post 151: How RFID Is Changing Retail appeared first on OB&Co.
Retail has changed because of the pandemic... and retail hasn't changed because of the pandemic. In fact, the world of retail is an an ever-changing and ever-evolving place. And this provides both new threats as well as opportunities. Join Oliver Banks for episode 150 of the Retail Transformation Show and discover the significant shifts happening in retail at the moment.
The post 150: The Ever-Evolving World Of Retail appeared first on OB&Co.
High levels of returns can impact the overall performance of retailers. And there are many reasons why returns continue to present such a complex challenge for the entire industry. But without understanding these challenges, it'll be impossible to find a solution. In this episode, explore the returns conundrum facing retail. Plus, pick up an action plan to help you monitor, control and manage the challenge.
The post 149: The Retail Returns Conundrum appeared first on OB&Co.
When the discovery phase of the shopping trip is driven through a search bar or menu, it's not very inspiring for the customer who doesn't already know exactly what they're looking for. So, effective discovery represents a massive opportunity for online retailers. In this episode, Oliver Banks continues the conversation to help you transform the discovery phase of your shopping trip.
The post 148: Transforming Discovery In Retail (part 2) appeared first on OB&Co.
With so much competition in retail, it has become harder to stand out in the sea of sameness. But the discovery phase remains a major opportunity to transform how you convert your browsers into buyers. In the first of this two-parter, Oliver Banks explores the questions to ask yourself that will show you the way to transform discovery in retail.
The post 147: Transforming Discovery In Retail (part 1) appeared first on OB&Co.
Department stores retailers have been polarised - with some seeing huge successes whilst others have struggled as digital channels have grown. So, is there still a place in the retail market for the "department store"? In this episode, special guest Cate Trotter of Insider Trends joins to explore the future of department stores.
The post 146: The Future Of Department Stores appeared first on OB&Co.
Successful transformations require clarity and progress. However, contradictions occur that can prevent progress as there is no clear right answer. In turn, the transformation can stall. In this podcast episode, Oliver Banks explores retail's big contradictions and how you can overcome these tough problems
The post 145: Overcoming Retail’s Big Contradictions appeared first on OB&Co.
The pandemic has disrupted all areas of life, and retail is of course no exception. But as the world's super-large retailers continue to expand their businesses, there are questions that we must all ask ourselves. These will not only help us survive but present a real opportunity to thrive. In this episode, retail futurist Doug Stephens joins Oliver Banks to explore retail in a post-pandemic world.
The post 144: Resurrecting Retail After The Pandemic appeared first on OB&Co.
The pandemic caused turbulence for many physical stores. However, as life slowly returns, there are some big opportunities for stores to bounce back. Here to report from his store tours, retail consultant, Ian Scott, joins Oliver Banks. So listen now to hear examples of great physical store retailing, including examples from Selfridges, Lush, Primark, Homebase and many more.
The post 143: The Return Of Stores appeared first on OB&Co.
We’ve seen huge shifts in the retail marketplace and as a result, there are now aspects that must fit in the modern retail operating model. This episode was recorded at the virtual event, Retail Transformation Live, so join Oliver Banks to explore further. You’ll learn about 8 elements to build into your retail operating model. […]
The post 142: The Modern Retail Operating Model appeared first on OB&Co.
One of the key challenges with simplification is the deployment of it. Without effective change management processes, a so-called "easy" change can quickly become problematic. But there are considerations that you can take to put your change on the path to success. Join Oliver Banks and Simon Hedaux from Rethink Productivity and the close of the "Simplification Stories" mini series.
The post 141: Simplification Isn’t Rocket Science appeared first on OB&Co.
Retail Transformation Live is back. This is the virtual event to help give you the insight, the ideas and the inspiration to successfully transform retail. With expert speakers from around the world, you’ll enjoy a variety of sessions designed to help you get future fit. Join the host, Oliver Banks, and discover what to look […]
The post 140: Retail Transformation Live 3 Preview appeared first on OB&Co.
The benefit of hindsight allows us to see the complicated processes and operating models. But these decisions are like this for a reason. Productivity expert, Simon Hedaux, joins transformation expert, Oliver Banks, and together they explore why it's not always easy to keep it simple. Plus what you should consider for current uncertainty in the market.
The post 139: Why We Don’t ‘Keep It Simple’ appeared first on OB&Co.
Simplification projects should boost improvement - but it doesn't mean that they are necessarily simple themselves. They can be large and with many facets and workstreams. In this episode, I'm joined by Steve Leach, Sales Director at convenience grocery brand, Nisa Retail, to help explore how he approached some of their simplification. This is the secord of the mini-series, "Simplification Stories", in partnership with Simon Hedaux from Rethink Productivity.
The post 138: Simplification Stories At Nisa appeared first on OB&Co.
Simplification is still critical for continuously improving retail operating models. Lean Six Sigma has often been seen as a methodology to boost efficiency and cut costs. But in our fast-paced and agile world, is Lean Six Sigma still relevant? Join Oliver Banks and Simon Hedaux, from Rethink Productivity for the first of a collaborative mini-series called Simplification Stories.
The post 137: Is Lean Six Sigma Still Relevant? appeared first on OB&Co.
The "circular economy" is a key topic when it comes to delivering true sustainability. But the term risks being misunderstood if used as a buzzword, although it offers huge opportunities. To help us understand the circular economy and what it means for retail is Karen Bendell - a creative former fashion designer come retailer CEO and strategist.
The post 136: Understanding The Circular Economy appeared first on OB&Co.
We've seen huge changes driven by the pandemic but consumer behaviour and the retail market continues to change. To respond, retailers must change and transform. But with so much going on, it's easy to oversee important elements. So, in this episode, Oliver Banks highlights 3 driving factors to help you to make your transformation a success
The post 135: 3 Driving Factors To Transform appeared first on OB&Co.
The pandemic caused a Great Acceleration across the retail industry, in particular, giving a peak into what the future holds. And in turn, highlighting how the retail industry must develop and transform to build resilience. Oliver Banks chats to Carl Boutet, author of The Great Acceleration, about the changing retail market, sustainability and how to […]
The post 134: The Race To Retail Resilience appeared first on OB&Co.
Many retail transformations are enabled through technology. And the Covid-19 pandemic has forced many retailers to make significant decisions and drive progress based on various technologies. So, in this episode, Oliver Banks catches up with retail technology expert, Miya Knights, to explore key trends and the retail technologies that are hot and exciting right now.
The post 133: What’s Happening In Retail Technology appeared first on OB&Co.
Overcoming the confusion of transformation is one of the factors that separates the transformation leaders from the transformation laggards. So join Oliver Banks and explore the aspects that contribute to the confusion around your retail transformation - and discover exactly what you can do to intentionally overcome that confusion.
The post 132: Overcoming The Confusion Of Transformation appeared first on OB&Co.
Transformation is critically important for retailers - but it can be dangerous too, especially if lacking the right transformational leadership or direction. In fact, mistakes in leading transformation could be catastrophic for the whole organisation. So, explore the 4 traits of transformational and change leadership to help you and your team to work towards a successful change.
The post 131: 4 Traits For Great Transformation Leadership appeared first on OB&Co.
One of the most common challenges is finding the right people to work on the change or transformation. There is often a mix of attitudes, skills and behaviours required which can make it hard to find and manage these individuals. So, in this episode of the Retail Transformation Show, Oliver Banks is exploring the disciplines and attitudes of finding or developing into a transformation superstar.
The post 130: What Makes A Transformation Superstar appeared first on OB&Co.
Industry 4.0 was initially identified and has since gained popularity in explaining the evolution of technology. Essentially, Industry 4.0 or the Fourth Industrial Revolution heralds the integration of digital and physical elements. As the world continues to evolve, Oliver Banks revisits Industry 4.0 and explore how key elements, technologies and mindsets are shaping retail.
The post 129: The 4th Industrial Revolution For Retail appeared first on OB&Co.
AR (augmented reality) and VR (virtual reality) are increasingly being used in the retail industry. But are these just technology gimmicks or is there a bigger theme or trend happening in front of us? To explore the opportunities and dive into the "metaverse", futurist and technology expert, Cathy Hackl, joins the Retail Transformation Show to highlight how retailers should be thinking about AR, VR and retail in the metaverse.
The post 128: AR, VR And Retail In The Metaverse appeared first on OB&Co.
Checkout free stores have captured a lot of attention in the retail industry, led most notably by Amazon's Go stores and their "Just Walk Out" technology. But is this where the retail industry is heading or just a hot topic? And does this type of technology really solve any problems? To help us understand more about unmanned stores and the technology behind them, retail analyst, Tiffany Lung, joins Oliver Banks to explain more.
The post 127: Checkout Free, Frictionless Stores appeared first on OB&Co.
Omnichannel retail is a big trend as consumers increasingly shift their shopping habits. But a lot of confusion exists around words like "omnichannel" and "seamless". In turn, this can add complexity, overwhelm and friction into the customer experience. Join Oliver Banks and explore why omnichannel doesn't need to be as complicated as it seems and how you can transform to become a better omnichannel retailer and keep it simple.
The post 126: The Complexity Of Omnichannel Retail appeared first on OB&Co.
With the rise of technology, there are more possibilities than ever before. In fact, "digital transformation" in many people's minds, technology and transformation are now intrinsically intertwined. But as retailers consider transformation with technology solutions at the core, there are several considerations to take into account. Join Oliver Banks to explore 8 factors shaping technology led transformation.
The post 125: 8 Factors Shaping Technology Led Transformation appeared first on OB&Co.
The retail industry is becoming an increasingly data rich environment. But many retailers are generating huge volumes of data but without the data science expertise or analytical mindset to take advantage. So, in this episode, Oliver Banks explores 3 different aspects to becoming a data driven retailer.
The post 124: How To Be A Data Driven Retailer appeared first on OB&Co.
Data is increasingly instrumental in drawing insights to drive the business forward. But if you have no trust or integrity in your data, how will you know that you're making the right decision? In this episode of the Retail Transformation Show podcast, data governance expert, Nicola Askham, joins to explore the opportunities and challenges with implementing data governance.
The post 123: Build Data Integrity With Effective Data Governance appeared first on OB&Co.
Creating team rotas and staff schedules can be an operational headache that distracts managers from customer focus and more valuable work. But, effectively using data alongside a carefully considered approach, will mean that you can optimise for the best solution. David Payne, Rotageek's Chief Product Officer, explains how different types of data are used throughout their system and process.
The post 122: Using Data To Improve Staff Scheduling appeared first on OB&Co.
Retail's future is uncertain and unpredictable. But this isn't a new trend. This is something that has been escalating for years. But what should you do about it? Is there any point in planning for the future? Discover how you can find comfort in the unpredictability and how you can be prepared for whatever happens next.
The post Living in an unpredictable world appeared first on OB&Co.
As data becomes increasingly important to retailers, the ability to conduct investigations also becomes a major skill. But in retail, sometimes data investigations are carried out in haste and without diligence. So, join Oliver Banks to learn how criminal forensic investigations are carried out. Also explore what lessons and steps retailers can take and apply to their own investigations.
The post 121: Lessons From Criminal Forensic Investigations appeared first on OB&Co.
Data, data science, machine learning and AI are all increasingly important topics in the retail industry. But the world of data can be confusing and even overwhelming for retail leadership teams. Experienced retail leader, Ian Shepherd, joins to simplify key terms and set you on the path to successfully use data in your organisation.
The post 120: Understanding Data and Data Science In Retail appeared first on OB&Co.
Predictive modeling is a technique that uses mathematical and logical methods to predict the future. So, as your transformation aims to move to a new, unknown future state, how are you going to make sensible, intelligent decisions. As opposed to guessing in the dark. Join Oliver Banks as he lays out the 6 steps to guide you to successfully build predictive models to forecast the future.
The post 119: How To Do Predictive Modelling appeared first on OB&Co.
Agile has been a key focus. But coming from a software development background, does it translate to the retail industry? And does Agile work in a retail store setting in particular? Julian Mills of Quorso joins Oliver Banks to lay out the “Agile Stores Manifesto” and demonstrate how this applies to retail shops and large […]
The post 118: The Agile Stores Manifesto appeared first on OB&Co.
Retail operating models have behind many of the big retail success stories of the past few decades. But, in today's uncertain world, ever-accelerating and with an increasing focus on agility and flexibility, is there really a need for operating models any more? Listen in to join Oliver Banks and explore if retail operating models are dead.
The post 117: Are Retail Operating Models Dead? appeared first on OB&Co.
Many retailers are increasingly talking and thinking about Agile. The pandemic has caused much uncertainty and required businesses to move at pace and remain flexible. So, Agile has become a key focus. But it's also easy to misunderstand and there are plenty of mistakes and pitfalls to avoid too. So, Agile coach and trainer, Laurens Bonnema, joins Oliver Banks to help you understand Agile for retail.
The post 116: Understanding Agile appeared first on OB&Co.
In this actionable session, you’ll learn 10 steps that you can put in place immediately to help you navigate the uncertain times and build your resilience Introducing Steph Tranter A hybrid Executive Coach, merging coaching and therapy with a background in Retail and Leadership Development. Steph helps leaders develop their personal Leadership style. Connect with […]
The post Navigating Uncertainty with Steph Tranter appeared first on OB&Co.
Many of the recent success stories from retailers have been from new, "pureplay" retailers that have traded only through eCommerce channels. With companies like Amazon, Asos, and Gymshark leading the way, there are elements and behaviours that traditional retailers can learn from and take action. To help traditional retailers behave like pureplay e-commerce retailers, consultant Sarah Morris joins Oliver Banks to highlight the differences and opportunities.
The post 115: Learning From Pureplay Retailers appeared first on OB&Co.
We all know the elephant in the room when it comes to reflecting on 2020. But also with hindsight, we see key themes and can connect the trends together. Join Oliver Banks on this look pack at the past 12 months with some of the key stories and additional expert opinion. The retail review of the year that was 2020 will help you understand what just happened. And what to look out for in 2021.
The post 114: Review Of The Year 2020 appeared first on OB&Co.
We continue to face a volatile world that provides more and new challenges. So, to become more resilient to these challenges we must plan for multiple scenarios. But these can be difficult, inconvenient and uncomfortable for us - so just don't do it. In this podcast episode, Dr Jackie Mulligan joins to explore the why and how disruptive and creative thinking will get you prepared for the future of retail in 2021.
The post 113: Disruptive Thinking For A Volatile World appeared first on OB&Co.
Current volatility makes it hard to make specific predictions but there are key themes to look out for in retail transformation. Retail in 2021 promises also be full of uncertainty. However, these same themes or trends have been growing steadily in 2020 and now must be tailored for your local retail market and specific customer base. Discover the 10 retail transformation themes to get ready for 2021.
The post 112: Key Themes For Retail Transformation In 2021 appeared first on OB&Co.
As we become more data-driven, we add more and more KPIs (Key Performance Indicators) as metrics to manage the whole business. But do you have the perfect KPIs? Or will you fall into one of the many metric related pitfalls? In this episode of the Retail Transformation Show podcast, join Oliver Banks and discover the essential factors to define your perfect KPIs to drive success.
The post 111: Defining Your Perfect KPIs appeared first on OB&Co.
Amazon have polarised the retail market in many ways over the past few years. They’ve pushed the innovation boundaries and raised the bar for customer expectations. They have earnt repeat business that makes any retailer enviable. But, they’ve also caused pain and anger amongst those that feel they’re too big, too powerful and too greedy. […]
The post 110: Amazon – Friend Or Foe? appeared first on OB&Co.
Pop up stores have been a huge trend in the retail industry. Retailers and brands have surged to host short term, exciting stores – both physical pop up shops and digital pop up initiatives too. In this podcast episode, dive into what makes pop up stores successful (or not) with Ghalia Boustani, pop up expert […]
The post 109: Pop Up Stores and Ephemeral Retailing appeared first on OB&Co.
Supply chains create competitive advantages in the changing retail landscape. Everyone can see and understand the importance of retailers being able to effectively and reliably put products in the right place at the right time. But we've also seen the importance of having an agile supply chain. In this podcast episode, we're exploring this with supply chain expert, Gary Newbury.
The post 108: Agile Supply Chains In Retail appeared first on OB&Co.
Retail continues to evolve at pace and retailers must continue to transform. So, in celebration of the podcast's 2nd birthday, we're reviewing the best bits from the past 12 months. This is part 2 and you'll hear expert opinion, strategies, tips and tactics and advice from the host, Oliver Banks, and a number of the special guests who have joined the Retail Transformation Show. Listen now to the best bits, highlights and golden nuggets that featured over the previous episodes.
The post 107: The Best Bits From The Second Year Of The Podcast (Part 2) appeared first on OB&Co.
Oliver Banks celebrates the second anniversary of the podcast and reflects back on the past year of episodes. The episode features highlights from special guests who have appeared on the Retail Transformation Show. Hear the best bits and get ready to take a golden nugget-packed whirlwind tour of past episodes.
The post 106: The Best Bits From The Second Year Of The Podcast (Part 1) appeared first on OB&Co.
Simplification is a goal for many businesses - but ironically, it can be complicated to get simplification changes delivered. There are pitfalls to watch out for and several different and effective ways to help identify and approach your simplification efforts. Join the host, Oliver Banks, to explore how to make sure you can simplify your retail operations and operating models.
The post 105: Simplifying Retail Operating Models appeared first on OB&Co.
2020 has tested our individual and collective resolve. And mental health is increasingly important. And with many retailers continuing to face a variety of different challenges, this period isn't over yetSo, in this episode, Dr Jackie Mulligan of ShopAppy.com joins Oliver Banks to explore how you can take small steps to forge a better future.
The post 104: Forging A Better Future appeared first on OB&Co.
Retail is facing intense disruption and many face a burning bridge to change. But experienced subject matter experts in your business are not ready to lead change - and they've never been required to in this capacity. So, it is critical to transform the people that must transform the business. Join Oliver Banks to explore how to change your approach, build momentum and actually deliver change
The post 103: Creating Courageous Change Champions appeared first on OB&Co.
Retail is facing an intense disruption right now. And a true “burning bridge” is forcing action and transformation right now. But transformation isn't instantaneous. It requires careful, clever and intentional work. And a key element to build the intention is having a strong will to change. In this podcast episode, discover what this means and how you can build and foster a strong will to change.
The post 102: Building A Strong Will To Change appeared first on OB&Co.
Purpose is a key theme that continues to be so relevant for retailers who are struggling to inspire or retain customers. Having a "reason for being" inspires customers and colleagues. But finding your purpose can be hard. So, purpose expert, James Bolle of PRPSFL, joins Oliver Banks to explore why you need a clear purpose and how to find it.
The post 101: Why Have A Purpose (And How To Find It) appeared first on OB&Co.
For the 100th episode, the tables are being turned as the podcast host turns into the special guest. In this episode, Michael Grange interviews Oliver Banks exploring the backstory and purpose, key observations about retail today and in the future. In particular 5 retail trends that have remained present through the pandemic.
The post 100: The 100th Episode appeared first on OB&Co.
Retail technology often goes hand in hand with transformation as an enabler and an essential element to making the change happen. But it’s easy to get absorbed by the “cool” opportunities from fancy retail tech gadgets and gizmos. So, in this podcast episode, Oliver Banks talks to retail tech enthusiast, Michael Grange, to explore the […]
The post 099: How To Use Retail Technology Effectively appeared first on OB&Co.
Cost cutting, reducing costs and cost saving programmes represents a major opportunity for your business. So, in this podcast episode, Oliver Banks shares his operational cost savings framework and a series of lessons to make the most of your retail cost savings programme
The post 098: Retail Operational Cost Savings appeared first on OB&Co.
Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward.
The post 097: Customer Centric Cultures appeared first on OB&Co.
The store of the future is often a part of a retailer's innovation strategy. But with the current uncertainty and with the fast pace of innovation, is it still relevant to have a store of the future? And how should it be set up to be successful? Store of the future expert, Chris Walton, joins to discuss what the future holds with host, Oliver Banks.
The post 096: The Future Of The Store Of The Future appeared first on OB&Co.
Communication and negotiation happen throughout your transformation. But, people's faces and facial expressions could tell you how to collaborate more effectively and reach a great win-win scenario for all parties involved. Learn how faces tell you more than you might realise with the Face Whisperer, Adrianne Carter.
The post 095: Reading Faces For The Win-Win appeared first on OB&Co.
Customer experience (CX) is an ongoing hot topic but we neglect and ignore the frustrations that irritate customers and turn them into detractors and into the hands of competitors. Listen to this podcast episode with Oliver Banks to discover the root causes of customer frustration and how to find and fix the frustrations that your customers face.
The post 094: Find And Fix Customer Frustration appeared first on OB&Co.
Lots of people talk about organisational silos being bad - but have you given thought about why they are bad? What if they're actually a good thing? In this podcast episode, join Oliver Banks and see what life would be like if no silos existed. From there, learn the steps that will make your company more effective!
The post 093: Rethinking Silos appeared first on OB&Co.
Supply chains play a critical part in a retailers ability to operate across multiple channels. But it can be complex to be able to flexibly scale your current operation. In this podcast episode, Mark Messina and Simon Houghton, both of Geek+, to explore the reality of automating your warehouse or distribution centre.
The post 092: Automating Your Warehouse appeared first on OB&Co.
With retail in 2020 being so challenging, it's critical to be transforming into the best version of your business. But, with navigating and selling in different channels, deploying new technologies and with so many different and unconnected changes, it can be difficult. So, join Oliver Banks in the 2nd part where you can explore 10 "P's" to help guide your transformation.
The post 091: 10Ps To Transform Retail (part 2) appeared first on OB&Co.
With increased pressure in the retail industry, it's essential to ensure that your retail business and operation is transforming and evolving to stay relevant and fit. In this podcast episode, Oliver Banks lays out a series of "10 P"s (these are in addition to the classic 4Ps of Marketing) to help you transform retail and ensure that you're considering all elements.
The post 090: 10Ps To Transform Retail appeared first on OB&Co.
As the retail industry continues to reopen, Retail Transformation Live is returning. It’s the virtual conference that you need to help you transform retail. With a stellar line up of speakers attending to share plenty of golden nuggets and the opportunity to network, connect and learn – this is the event. Understand more about the […]
The post 089: Previewing Retail Transformation Live (July 2020) appeared first on OB&Co.
In the book 'The Reinventionist Mindset,' the author Joe Jackman tells us that "Change is hard yet essential. Everything tends to work out if you get good at it." In this is the second installment of the conversation with Joe Jackman, founder of Jackman Reinvents, you will hear the most important mindset for change. And importantly, how you can make that happen.
The post 088: The Reinventionist Mindset (part 2) appeared first on OB&Co.
Right now, we're seeing change accelerate in all areas of life, but especially in retail. Many retailers are needing to reinvent and evolve. But, we often resist change, transformation and reinvention. Instead, we prefer the perceived predictability of the status quo. But what if change was a good thing? Business reinvention expert, Joe Jackman, explores the critical need for reinvention and the Reinventionist Mindset.
The post 087: The Reinventionist Mindset (part 1) appeared first on OB&Co.
We've heard about the "death of the high street" for a long time. But as the UK's non-essential physical stores reopen after coronavirus lockdown, it's clear that physical retail isn't dead. Nor is the high street for that matter. In this episode, Oliver Banks is joined by two place experts, Clare Bailey and Roger Smith to explore the future of high streets and physical places.
The post 086: The Future Of High Streets appeared first on OB&Co.
Effective change management is critical to delivering your transformation. To best help people accept the change, you must understand the psychology of the how people react and respond to change. In this podcast episode, consumer and business psychologist, Zana Busby of Retail Reflections, joins to explore more about the emotions and psychology of change - and what you can do about it.
The post 085: The Psychology Of Change appeared first on OB&Co.
One of the biggest risks of transforming a retail business is not to actually transform. Unfortunately, we've seen too many businesses follow this route to ruin in recent times. So, in this podcast episode, the special guest is Steve Dennis, author of Remarkable Retail: How to win and keep customers in the age of digital disruption. Steve shares some of the opportunities and threats facing legacy retailers and what to do about it.
The post 084: Being Remarkable In Adversity (part 2) appeared first on OB&Co.
In challenging times, it's perhaps easy to follow your competitors and avoid standing out for risk of failure. But what if that was leading you down the wrong path to mediocrity and ultimately a demise? In this episode, Steve Dennis explores what you can do be remarkable, even in the challenging and uncharted moments such as the coronavirus pandemic. Steve Dennis is the author of "Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption."
The post 083: Being Remarkable In Adversity (part 1) appeared first on OB&Co.
"We've been through the Great Depression, we've been through the Great Recession. Now we face the Great Acceleration." Wise words from retail strategist, Carl Boutet, on how we're seeing an increased rate of change in the retail industry due to the coronavirus pandemic. In this episode, Carl Boutet joins host, Oliver Banks, to explore why you must realise how retail is changing or risk being left behind.
The post 082: The Great Retail Acceleration appeared first on OB&Co.
Many companies think of themselves as customer obsessed or customer centric. Their customers don't though. So what would a truly customer obsessed business look and feel like. Too often, "customer obsessed" is banded around without any real meaning or tangible guidance. In this podcast episode, Oliver Banks explores what customer obsession and customer focus will really look like across your organisation.
The post 081: Becoming Customer Obsessed appeared first on OB&Co.
The coronavirus pandemic has closed many retail stores around the world. But as we wrestle control of Covid-19, we turn our heads to reopening stores. But there are many considerations to take into account which could easily become overwhelming. And perhaps most importantly, we need to consider if it's event the right decision to reopen stores right. Show notes and a handy checklist at www.obandco.uk/80.
The post 080: Reopening Stores After Covid-19 appeared first on OB&Co.
Retail stores succeed on the strength of their people and colleague teams. Leading and managing those teams is therefore a critical element. But finding the right retail store management structure can be complex with many considerations to include. Productivity expert, Simon Hedaux, joins Oliver Banks to explore how you should go about finding the right store management structures.
The post 079: Retail Store Management Structures appeared first on OB&Co.
So far, 2020 has been off-plan and unpredictable. So, in this episode of the Retail Transformation Show podcast, Oliver Banks revisits the 6 predictions that were originally made and highlights 6 new themes to forecast the rest of 2020 in the wake of the coronavirus / Covid-19 pandemic. Discover which elements of retail transformation, if any, are relevant in the new normal that we find ourselves in.
The post 078: Reviewing Retail in 2020 Predictions appeared first on OB&Co.
Many retail sectors have seen huge disruption in recent years. However, the home improvement and garden sectors have been less impacted than other areas of the retail industry. Home improvement expert, Steve Collinge, MD of the Insight Retail Group, explores how this sector has changed and previews how disruption could significantly shift everything in just a few years. And it all stems from understanding what your customers are trying to achieve.
The post 077: Transformation In Home Improvement appeared first on OB&Co.
We're experiencing the biggest transformation that any of us have ever seen. As half of the world gets locked down at home, Oliver Banks looks at the communications strategies and plan used to deliver this huge change. Plus, he pulls key lessons that can be transferred to a retail transformation or change initiative and arms you with a communications model to make sure your message lands well.
The post 076: Communication Lessons From Covid-19 Lockdown appeared first on OB&Co.
Having just put on a brand new virtual conference in a matter of days, Oliver Banks reflects on his experience with hosting Retail Transformation Live. He explores why he’s optimistic about the future, why digital networking could be the future and why key values are so important to drive you forward. Listen to this episode […]
The post 075: Retail Transformation Live – My Takeaways appeared first on OB&Co.
We thought retail was tough and evolving. Then the worldwide coronavirus pandemic hit. And now, in the midst of this crisis, we are seeing even more changes and impacts to the retail industry. But after Covid-19 subsides, how will retail change and what does that mean for your retail operation. Oliver Banks explores 4 ways that this virus will have a lasting impression on the retail market.
The post 074: How Covid-19 Will Change Retail appeared first on OB&Co.
With more companies battling the coronavirus by encouraging people to work from home, the way that we lead and manage transformation also needs to evolve. In this episode, Oliver Banks explores the tips that you need to effectively manage change projects and programmes from home or remotely.
The post 073: Leading Transformation Remotely appeared first on OB&Co.
Digital has transformed retail - and will continue to do so. But, in many ways, digital has provided a fog that has confused some retailers and caused them to launch into doing many "digital" things. But this episode's special guest, Lee Woodard, believes there is a difference between truly "being digital" and just "doing digital" - and this is critical to understand.
The post 072: Being Digital vs. Doing Digital appeared first on OB&Co.
With our current and continuing challenging market, it's important for retailers to build the right strategy. It's an essential part of the transformation journey as your transformation should be aligned to deliver that strategy. But there are many commonly made mistakes with strategy, so in this episode, discover my 10 big strategy mistakes that you must avoid.
The post 071: 10 Biggest Strategy Mistakes appeared first on OB&Co.
With the world of retail changing so much, it's increasingly important to be able to create effective relationships between retailers and their suppliers - particularly when collaboration is needed to make the operation work and perform. In this episode, experienced retailer and now MD of Openpay in the UK, Andy Harding, explains what can be done to make this relationship more successful.
The post 070: Working Effectively With Suppliers appeared first on OB&Co.
Why do customers choose you? If you're looking to improve customer experience and you don't understand the logic that customers make, then you're only going to be guessing at the solution. Richard Hammond and Rocky Howard, co-founders of Uncrowd, explain what will delight your customers and what will frustrate them. Discover how you can start balancing friction and reward to improve your CX by listening now.
The post 069: How To Win Customers (part 2) appeared first on OB&Co.
Customers have so much choice in today's retail market. But, we've never truly understood why a customer would choose to shop with us rather than a competitor - that perhaps has a very similar proposition or offer. Traditional customer analytics tools and systems don't give us the answer, so instead, Richard Hammond and Rocky Howard, co-founders of Uncrowd, are here to help you understand what's going on in a shopper's head so you can learn how to win more customers.
The post 068: How To Win Customers (part 1) appeared first on OB&Co.
Retail is challenging and retailers must change or die. If you're looking to make complex changes or transformations, just "winging it" won't work. Instead, you'll need to add more structure in the form of project management. But you don't want it to be excessively bloated and bureaucratic for the fast paced and highly competitive retail market. So, discover 6 essential elements that your project teams must focus on so they can deliver change and improvement to your organisation.
The post 067: Managing Retail Projects Successfully appeared first on OB&Co.
Sustainability presents one of the biggest challenges that humans and retail have ever had to face. There are many facets of sustainability – but the ability to protect and save our planet is perhaps the most pressing and critical. Join the host of the Retail Transformation Show podcast, Oliver Banks, to discover why the future of the retail industry might end up being only half of what it is today.
The post 066: Profit vs. Planet appeared first on OB&Co.
Taking on a transformation needs a different mindset and a culture that welcomes and encourages change. If you're looking at building a transformation team, then you must hear about the 4Ps of building successful teams. Listen now to get clear and actionable tips to help build a winning culture and team.
The post 065: Building Winning Transformation Teams appeared first on OB&Co.
The Internet of Things (or IoT) is one of the technological developments that could significantly transform retail. It will connect the whole store together and offers a huge opportunity for collecting data and optimising the shopping trip. Joe Jensen, General Manager for the Retail Solutions Division at Intel, joins Oliver Banks and tells us more about IOT.
The post 064: How IOT Will Change Retail appeared first on OB&Co.
There have been some huge changes and challenges for retail recently. So, in this episode, Oliver Banks speaks to Chris Brook Carter, the MD and SVP of Retail Week and the World Retail Congress. Take advantage of Chris's unique helicopter view about how retail has and continues to change.
The post 063: What You Must Know About Retail Today appeared first on OB&Co.
As we start a new year, it's time to dust off the crystal ball and take a look at some of the big themes and trends that will be big in retail in 2020. From improving financial health to sustainability, it looks like a central retail trend for 2020 will be that of transformation. Join Oliver Banks in this podcast episode to discover what the next year could look like for the retail industry.
The post 062: Retail Trends For 2020 appeared first on OB&Co.
Retail in 2019 has continued to be a turbulent ride. From struggling companies, to literal firefighting. And from lie detector tests to the political landscape. There have been some major news in the sector. Join Oliver Banks in this podcast episode to listen now to recall the biggest stories from 2019 and what they mean for you and retail in 2020.
The post 061: Review Of The Year 2019 appeared first on OB&Co.
Physical stores face adverse trading. In today's retail world, they must be more than just a place to buy stuff. Instead, they should be able to entertain and inspire your customers. So, maybe it's time to start thinking about your stores as a stage to give your customers a real experience and a competitive advantage. Join Oliver Banks and discover a different angle on how you can set up your store operations.
The post 060: Your Store Is The Stage appeared first on OB&Co.
Customer experience or CX is important in today's retail market. But what if experience isn't what actually counts and makes a difference? What if, what's really important here is the memory that it creates. Discover how the brain works and how you can use this to create a better customer experience.
The post 059: Creating Memorable Experiences appeared first on OB&Co.
To deliver successful retail transformation change programmes, it's essential to be at your best. In episode 58 of the Retail Transformation Show, resilience coach and mindset expert, Steph Tranter, teaches us 5 steps to be able to manage our emotions and stay in control.
The post 058: Building Your Emotional Resilience (part 2) appeared first on OB&Co.
If you're leading a retail transformation, then you know it's busy, demanding, challenging - you could even call it stressful. But if you build up your emotional resilience, then you can overcome this stress and be the best version of yourself. Join Oliver Banks as he welcomes Steph Tranter to help you understand how to build your emotional resilience and overcome stress.
The post 057: Building Your Emotional Resilience (part 1) appeared first on OB&Co.
We recognise that retail is changing. The old ways of being successful in a career don't necessarily ring true any more. So, I've asked 4 expert people to answer the simple question: "what is your best career tip in the challenging and changing retail landscape?" In this episode, Marguerite Bell, Amber Kelly, Gary Pickering and Ian Shepherd join host Oliver Banks.
The post 056: Career Tips For The Changing World Of Retail appeared first on OB&Co.
A huge amount of change is occuring in retail right now and too many companies are struggling or paying the ultimate price for not transforming. This episode is part 2 where you can learn expert strategies, tips and tactics from Oliver Banks and the special guests who have appeared on the Retail Transformation Show. Hear the best golden nuggets that featured over the past year.
The post 055: The Best Bits From The First Year Of The Podcast (Part 2) appeared first on OB&Co.
The world of retail is busy and challenging... and retail transformation is critical for the future of the industry. Hear the best bits and get ready to take a whirlwind tour through the golden nuggets that have been shared in previous episodes from Oliver Banks and the special guests who have appeared on the Retail Transformation Show.
The post 054: The Best Bits From The First Year Of The Podcast (Part 1) appeared first on OB&Co.
If you need to start a transformation journey, you'll find many complex things going on in your heart and your head. That's natural to feel or think that way. So, to help you, in this podcast episode, Oliver Banks lays out a menu of 10 different types of retail transformation which you can use to pick and choose what will be relevant for your organisation.
The post 053: The Retail Transformation Menu appeared first on OB&Co.
Retail is facing a tough time. So, if you're facing adversity, then it's essential to take action and do it quickly too. There are many things you could do, but what are the things that you must do quickly for a fast return on your time investment. In this episode, discover 10 things that you can do right now to get started.
The post 052: 10 Steps To Overcome Adversity appeared first on OB&Co.
It won't surprise you that retail is tough. But why is this? Why have some companies done well and others struggled? And what makes the retail market particularly challenging compared to the older retail market? Listen now to remind yourself what retail used to be like and why companies have struggled to change.
The post 051: Why Are Retailers Facing Adversity? appeared first on OB&Co.
The word transformation builds a whole range of emotions in us. It can excite some and give a cold sweat to others. But, if we're using the word "transformation" incorrectly then we'll be setting the wrong expectations among stakeholders and shareholders. So it's critical that we really understand when we are talking about transformation - and when we are not.
The post 050: Is Transformation Right For You? appeared first on OB&Co.
We often talk of all of the change happening in retail... but is the retail industry actually changing? Or are we just getting over excited? Is this just a natural evolution and we're blowing things out of proportion? In fact, this essential question is critical to dive into for the Retail Transformation Show.
The post 049: Is Retail Actually Changing? appeared first on OB&Co.
Live events can be a vital source of insight, ideas, suppliers and relationships. But, to make the most of attending live events, it’s critical to be more strategic in your actions before the event, during the event and after the event. In the build up to Ascential’s Tech event in October, Oliver Banks talks to […]
The post 048: Get Ready For Tech (And Other Live Event Tips) appeared first on OB&Co.
Whenever we're thinking about retail transformation, technology probably isn't that far away. Technology has significantly changed our lives. Meanwhile, retail technology has the same effect on the world of shopping: both for consumers and businesses. In this episode, Oliver Banks explores key challenges and trends with Poppie Mickleburgh and Rebecca Morrison from the Retail Week team at Ascential.
The post 047: Tech Driving Retail Transformation appeared first on OB&Co.
The retail landscape is changing and your business must adapt and transform. However, recognising the need to transform is only the first step. Making it happen is much harder. In this podcast episode, Oliver Banks talks to the experienced retailer and former CEO and COO, Ian Shepherd, who guides us through some of the toughest elements of making a transformation happen.
The post 046: Reinventing Retail For The New Normal (part 2) appeared first on OB&Co.
The retail world is changing and evolving. My special guest, ex retail CEO, Ian Shepherd, calls this the "New Normal" and has created 6 new rules to help define how the world works now and, in particular, what you must to do win in our digitally enabled world. Discover his new book and the 6 rules that will set you up for success in our fast changing world.
The post 045: Reinventing Retail For The New Normal (part 1) appeared first on OB&Co.
We're living in a changing world and retailers must change and transform. But change can be hard and there are many opportunities to fail. So, we collectively turn to digital transformation as the solution. However, in this episode of the Retail Transformation Show Oliver Banks explains why digital transformation could be guiding you through to failure.
The post 044: The Problem With Digital Transformation appeared first on OB&Co.
Consumers are driving the retail market more than ever before. Much of this power is down to their ability to have a voice that is heard. Social media is the megaphone that amplifies that voice to be heard by global companies. Polly Barnfield OBE continues the conversation with Oliver Banks and explores how physical stores can use social media effectively. Show notes at www.obandco.uk/43.
The post 043: How Social Media Is Changing Retail (part 2) appeared first on OB&Co.
The retail market is going through extraordinary change and transformation. The rise of social media is one of the drivers for this. Facebook, Twitter, Instagram and others have significantly changed the retail industry. Polly Barnfield OBE, the Founder and CEO of Maybe, joins Oliver Banks and explains how and why this is happening.
The post 042: How Social Media Is Changing Retail (part 1) appeared first on OB&Co.
Amazon continue to drive transformation across the retail market. But what are some of their key strengths and weaknesses and what do these tell us about how they'll evolve themselves. Oliver Banks explores 6 ways in which Amazon will transform themselves and what you can do about it.
The post 041: How Will Amazon Transform? appeared first on OB&Co.
We're continually seeing tough news stories for retailers. However, sometimes the reasons are out of the retailer's control. But, there are many big, hairy challenges which are directly in your circle of influence. In this episode, Oliver Banks uncovers 5 big challenges facing retailers right now - and how you can overcome them.
The post 040: 5 Big Challenges Facing Retailers appeared first on OB&Co.
The retail market is moving at such a pace right now and there is always so much going on. The latest trends can happen quickly, can come from anywhere in the world and from a wide variety of sources. In this episode, Oliver Banks shares his most valuable resources to stay up to date with the latest in the retail industry.
The post 039: Staying Up To Speed With Retail appeared first on OB&Co.
The IGD have forecast that the grocery convenience market will continue to grow by 16.6% over 5 years. Independent supermarkets have a huge opportunity to grow and Nisa Retail are supporting them to do this. Nisa's Steve Leach shares more about how the Nisa model works and how they have dealt with their own transformation.
The post 038: How Nisa Are Transforming Independent Grocery Retail (part 2) appeared first on OB&Co.
Convenience is a massive trend in the retail market right now, and most notably in the grocery category. In this episode of the Retail Transformation Show podcast, we're joined by Nisa Retail's Sales Director, Steve Leach, who shares more about the Nisa business model and ways of working to help make independent supermarkets more successful.
The post 037: How Nisa Are Transforming Independent Grocery Retail (part 1) appeared first on OB&Co.
With so many challenges facing physical store owners, managers and teams, it's difficult to see what are the truly critical issues. Retail influencer and Forbes writer, Andrew Busby, lifts the lid on what's really going on in the shopping marketplace and shares tips on how to survive and thrive in retail.
The post 036: Reinvigorating Our High Streets (part 2) appeared first on OB&Co.
Physical shops and locations have always been the backbone of the retail industry. Whether on high streets or shopping malls – almost all physical retail stores have been under significant pressure recently. In this episode, retail influencer, Andrew Busby, explores how to reinvigorate our high streets.
The post 035: Reinvigorating Our High Streets (part 1) appeared first on OB&Co.
One of the hurdles with innovation is having the idea and getting it off the ground. The SCALE Challenge (Supply Chain And Logistics Enterprises), run by the Centre for Advancing Innovation and Rosemarie Truman will help you shortcut this and could lead to new, astonishing, disruptive businesses.
The post 034: SCALE Innovation Challenge appeared first on OB&Co.
As the world evolves, we must develop an adaptable workforce that is ready and willing to change. So, in episode 33 of the Retail Transformation Show, learning strategist, Paul Jocelyn, explores the 3 characteristics of learning organisations and gives you some tangible steps and questions that you can put into action straight away.
The post 033: Learning To Transform Your Workforce (part 2) appeared first on OB&Co.
Retail is changing and so is the workforce. But do you have a tangible plan in place to transform your team's capability so you can cope with whatever the future holds in store? Paul Jocelyn is here to show how to successfully train and develop your team.
The post 032: Learning To Transform Your Workforce (part 1) appeared first on OB&Co.
Many retailers are building omnichannel capability. It's the coming together of all channels to deliver a seamless experience for customers in this digital era. So, you don't want to be left behind. Listen to important lessons from the CEO of Eagle Eye Solutions and the man who led the launch of Tesco Clubcard - Tim Mason.
The post 031: Winning At Omnichannel Retail (part 2) appeared first on OB&Co.
Omnichannel retail has been an ever present trend for the past few years but it remains difficult to do. In this episode, Tim Mason, CEO of Eagle Eye Solutions, former Deputy CEO of Tesco and architect of the extremely successful Tesco Clubcard loyalty programme, explains how you can transform your stores to win in today's digital world.
The post 030: Winning At Omnichannel Retail (part 1) appeared first on OB&Co.
Your retail operating model allows you to consistently run your retail operation reliably across an estate of shops for your customers and your shareholders. Discover 5 of the big challenges that retailers come across with operating models and get the actions that you need to take to overcome these challenges.
The post 029: 5 Big Challenges With Retail Operating Models appeared first on OB&Co.
Retail benchmarking assesses the positives and negatives of a variety of retail stores. David Gore and Jake Knowles from BJSS recently benchmarked 30 stores in New York, looking at branding, experience and digital. Find out what they liked, what they didn't and what they learned from it all.
The post 028: Benchmarking The Best Stores In New York (part 2) appeared first on OB&Co.
Benchmarking is a great way to keep an eye on the external retail world. Store visits will help you understand the market, get ideas and find new opportunities. In this episode, hear from BJSS retail consultants, David Gore and Jake Knowles about how they went about benchmarking the best stores in New York.
The post 027: Benchmarking The Best Stores In New York (part 1) appeared first on OB&Co.
Retail operations must work at a consistently high performance to deliver good results. It's critical that your retail operating model delivers what your ideal customer wants, in an efficient and effective way. Join Oliver Banks to discover how to take your purpose or vision and translate that into a real, live operation.
The post 026: Defining Your Retail Operating Model appeared first on OB&Co.
Struggling retailers have often lost their way and don't have a clear purpose. But how do you actually find a purpose? It can be confusing and full of conflict. Join Oliver Banks to find out why you must find your purpose and get simple steps to define it and how you can use it to stay relevant for your customers.
The post 025: Become A Relevant Retailer appeared first on OB&Co.
Retail is turbulent right now and on a knife edge between success and failure. Retail Week's George MacDonald helps you to see a bigger picture view of the industry as and advises you on where to start to be successful.
The post 024: What’s In Store For Retail (part 2) appeared first on OB&Co.
With so much going on in retail, it's easy to lose sight of what's actually going on. Hear from Retail Week's Executive Editor, George MacDonald, to take a bigger picture view of the industry as well as to highlight some of the key elements that you must consider to be successful.
The post 023: What’s In Store For Retail (part 1) appeared first on OB&Co.
Retail Week Live is UK retail's premier event. In episode 22 of the Retail Transformation Show, I catch up with Poppie Mickleburgh, Retail Week's Events Director. Listen in to get a sneak peek to this year's event.
The post 022: Retail Week Live Sneak Peek appeared first on OB&Co.
The retail apocalypse is being renounced. Experts declare that retail isn't dead, but boring, mediocre retail is. But what is mediocre retail? And how will you know if you're actually boring? Join Oliver Banks to discover how to assess "mediocrity" and what to do about it.
The post 021: Are You Actually A Mediocre Retailer? appeared first on OB&Co.
With the online retail market reaching maturity, ecommerce retailers are now looking to physical stores to connect with customers and to grow. Oliver Banks continues his conversation with Jennifer Fruehauf, exploring the pitfalls and opportunities of moving "clicks to bricks".
The post 020: Jumping Online To Offline (part 2) appeared first on OB&Co.
Much focus has been on traditional retailers moving online. But, a big trends is online retailers turning to physical stores for growth opportunities. In this episode, Oliver Banks catches up with Jennifer Fruehauf to explore this opportunity more.
The post 019: Jumping Online To Offline (part 1) appeared first on OB&Co.
Experiential retail has been one of the hot retail trends for a few years now. But it's often used in a vague way. So, in this episode, Oliver Banks defines 4 types of experiential retail and gives you important questions to get started.
The post 018: Making Sense Of Experiential Retail appeared first on OB&Co.
Part 2 of the interview with the brilliant Miya Knights and Natalie Berg, the joint authors of a new book: Amazon. Find out what other retailers can learn from Amazon and why and how Amazon is expanding into different categories.
The post 017: Beyond The Age Of Amazon (part 2) appeared first on OB&Co.
Amazon are a major disruption in the whole retail marketplace. In this episode, find out how Amazon are proactively transforming retail alongside Amazon experts, Natalie Berg and Miya Knights.
The post 016: How Amazon Are Transforming Retail (part 1) appeared first on OB&Co.
The retail marketplace has changed quite a bit over the past few years. Whilst we should always expect change, it’s the pace of change that's picked up. With so much moving all of the time, it's difficult to know which opportunities to go after. In this episode of the Retail Transformation Show, find out the big retail trends for 2019.
The post 015: 7 Big Retail Trends For 2019 appeared first on OB&Co.
2019 will be an important year for retail. Retailers must change to improve business performance for customers and shareholders. In this episode, 3 experts, Richard Hammond, Matthew Speight and Michael Grange share what is exciting them about the future of retail in 2019.
The post 014: The Future Of Retail In 2019 (part 3) appeared first on OB&Co.
2019 looks like it could be another challenging year for retail. But with challenge, we'll also get opportunity and change. In fact, things must change which will release new energy and ultimately will be better for customers. In this episode, hear from 3 experts, all with brilliant minds, on what they feel is exciting them about the future of retail in 2019.
The post 013: The Future Of Retail In 2019 (part 2) appeared first on OB&Co.
It feels already like 2019 could be another defining year for retail. There is widespread recognition that things must change which is exciting for the industry and for customers. In this episode of the Retail Transformation Show, hear from 3 retail experts on what they feel is exciting them as they think about the future […]
The post 012: The Future Of Retail In 2019 (part 1) appeared first on OB&Co.
Transformation is tough, right? To maximise your chances of success, you must monitor and improve 3 factors which give a solid foundation to build your transformation on. Discover the symptoms to look out for and what action to take to ensure these critical foundations are in good shape.
The post 011: 3 Critical Foundations For Successful Transformation appeared first on OB&Co.
Retail in 2018 has been a turbulent ride. With companies going into administration, the new dawn of robots, huge mergers and more. Listen to this episode of the podcast to recall the biggest stories from 2018 and learn what they mean for retail in 2019.
The post 010: Retail Review Of The Year 2018 appeared first on OB&Co.
A quick Christmas episode this time, but with an important takeaway. Take time to reflect and take a breath of air - but think about your customers and the true purpose of your transformation from their eyes.
The post 009: The True Purpose Of Your Actions appeared first on OB&Co.
Both operations and transformations need to use data - but are you just "doing data" or are you actually using it effectively to drive progress and results. In this episode, pick up 4 actionable tips to help you transform how you are using data and insight to positively change the future. Full show note are available at obandco.uk/008.
The post 008: Transform Your Data Into Real Results appeared first on OB&Co.
Do you want more effective meetings so that you can drive more progress and waste less time? Of course you do! So, in this episode, follow my 4 step process to effectively plan out how you will make your next big meeting or pitch a success. In turn, this will help you to drive your retail transformation to a success conclusion faster.
The post 007: Planning Effective Meetings appeared first on OB&Co.
Christmas is here and the retail market gears up for the peak trade. The classic Christmas ad is much talked about. The 2018 Christmas adverts are once again increasing in quality. More companies are getting in on the act of having a “flagship” advert. The videos are continuing to become more integrated with the rest […]
The post Christmas Adverts 2018 appeared first on OB&Co.
Find the wasted time and money in your retail operation. You can download a free cheat sheet now from www.obandco.uk/006. In this episode, learn one of my favourite concepts from Lean Six Sigma - finding the 7 wastes to improve the effectiveness and efficiency of your processes and operations.
The post 006: Finding Waste In Your Retail Operation appeared first on OB&Co.
Customers view Black Friday as perhaps the most important retail event of the year. A great chance to make some expensive purchases with a heavy discount or getting those special Christmas presents at a lower price. Whilst it is a great trade opportunity for retailers, how should your operation be set up to take advantage […]
The post 005: Taking Stock After Black Friday 2018 appeared first on OB&Co.
When starting a transformation, the goal can seem so vague or overwhelming, resulting in procrastination. Discover the 4 stages you need to go through to get your transformation kick started now.
The post 004: 4 Stages To Kick Start Your Transformation appeared first on OB&Co.
Transformation is mentioned almost all the time in retail at present. Everyone seems to be talking about it. But what are we actually talking about? Remember to subscribe to the podcast which will help you not to miss some of the exciting episodes I’ve got planned for you. In this episode, find out: […]
The post 003: Starting Your Transformation appeared first on OB&Co.
Oliver Banks is the podcast host of The Retail Transformation Show. Find out about Oliver's background and how his experiences blend together.
The post 002: Who Is Oliver Banks? appeared first on OB&Co.
Disruption is here and it is facing retail. So now is the time for retail transformation. Join Oliver Banks as he kicks off this new podcast. In this introductory episode, we're setting the scene so be sure to subscribe and don't miss the next episode.
The post 001: Kicking Off The Retail Transformation Show appeared first on OB&Co.