Business Edge Radio with Mitche Graf: Recent Episodes
Mitche Graf
Business Edge Radio is a show that give you actionable tips & techniques on how to get a competitive EDGE in business, and in life! Join host Mitche Graf as he discusses a wide variety of subjects, along with guest interviews with forward thinkers and entrepreneurs. Lifestyle design, time management, branding, sales, marketing, pricing...Nothing is off-limits with this fast-paced show! Plus, he offers up a must-have book review each show, answers your questions in the "Mitche's Mail Bag" segment, as well as a tantalizing recipe that you can try at home this week!
If I were to take your best and most profitable product or service and set it on a table along with all of your competitors, what would make yours stand head and shoulders above the rest? Can you tell me in 10 seconds or less? If you can’t, that completely ok, but you now have a homework assignment with you, a good cup of coffee, and your back deck!
A potter knows that to end up with something worthwhile, they must know what they are making ahead of time. If they simply threw a lump of clay onto the potter’s wheel without knowing what they were making, they would end up with….a lump of clay!
If I were to ask you what a perfect day would look like to you, could you give me an answer? Do you remember when the last perfect day was that you had?
On average, Americans spend more than 4 hours a day watching TV, which barely beats the 3 hours and 45 minutes that we interact with our smartphones. Here’s a few simple tips for ways you can curtail the mindless activity of channel surfing for hours on end, just because we can!
Having the ability to read someone’s non-verbal cues can mean the difference between getting a hot date on Friday night, or landing that big client on Monday morning. Here’s a few simple tips that can give you a huge advantage in understanding what people are saying
with their body language-
Data…it’s what drives everything from how many units of motor oil the auto parts store needs to carry, to what the chances of rain our in our town, to the odds of your favorite team winning the
championship. Yet, when it comes to using available data to help build our business, we tend to underutilize the information that is available to us.
We each have 86,400 seconds in our day, that’s it…and how we consciously choose to spend those seconds determines who we ultimately become over our lifetime. Each day, we literally make hundreds of decisions that determine what kinds of successes and failures our businesses will endure. Many of these seconds, hours and days are wasted on thoughts and activities that add zero value to our lives, or the people who mean the most to us.
We all fall into the trap of going down the rabbit hole from time to time with social media. We may start off wanting to take a quick look at our feeds, but end up watching 2 hours of videos on cat juggling or how to make a swan out of toilet paper.
Here’s a few quick tips on ways you can control the Internet goblins so you don’t have to spend time in Social Media rehab-
We’ve all heard of Paredo’s Principle, which says that 80% of our results come from just 20% of our efforts. Which also means that 80% of your time brings you only 20% of your results.
In the world we live in today, I believe those numbers are closer to 95/5, meaning that most of our ROI comes from a very small amount of our activities.
As consumers, we make judgements in our brains what we think and feel about a business within 5 seconds… Yes, I said 5 seconds! That’s not much time at all to get it right, but we MUST get it right if we
want our brand to excel in the market.
Starting a new venture is always a bit scary. There’s not a secret recipe for success, but I can give you some simple advice that will give you the best chance for making your business something very special.
All products and services have a list of features, but it’s the benefits that will motivate people to buy.
Here’s a pop quiz for you- Who’s the top bookseller online? Who’s 2 nd ? Who’s the top cell phone company? Who’s 2 nd ? Who’s the top manufacturer of blue jeans? Who’s 2 nd ? Most of you came up with the correct answer for number one, but couldn’t easily come up with #2. The reason? Nobody remembers the 2 nd place guy!
There’s a flame that burns deep inside the soul of many people that drives them to make a profound difference in the world for the people that mean the most to them. I call these people your CORE…your family, your closest friends, your employees. It’s what gives you a distinctive reason to get up each day and put on your boots!
As a business, you have 2 choices……offer the same products and services, the same everything…and be stuck in a red ocean with all of your competition. Or, you can create innovative and unique products and services where you deem the competition irrelevant, and you have a blue ocean all to yourself. Here’s a few simple ways to find, or create, a blue ocean for your business-
Being disrespected is a hot button issue for most customers. In a recent survey, 75% of customers said they were not likely to do business with a company if they felt disrespected by an employee of the organization. Ouch! Here’s a few simple tips on ways that you can show prospects and customers the respect they need in
order to feel good about you-
If you run a small business, chances are you are wondering if blogging is worth the time and effort. Blogging on a frequent basis is a relatively easy and inexpensive way to enhance your inbound
marketing efforts, drive traffic to your site, and attract more perspective customers.
For most professionals, using words like “um”, “uh”, “you know”, can easily get out of control if we’re not conscious of them. They may seem like innocent filler words, but they can actually damage your
credibility, and even prevent you from getting that great new job, or landing that big customer.
We’ve all been there—trying valiantly to reason with an incredibly difficult person, whether it be a customer, a co-worker, a partner or a friend. You can’t really reason with an unreasonable person,
however, there are a few ways that you can manage these stressful situations.
At times, we all feel like we’re trudging through a jungle of cement, and nothing seems to bring us joy. Job burnout is a serious problem for many people. The World Health Organization defines burnout as
chronic workplace stress that has not been successfully managed.
If we consistently have physical and emotional stress put on us because of our job, it can seriously decrease our effectiveness at work, and can effect our personal life as well.
Marriott, Hilton, Starbucks, Apple and Nordstrom are companies that have built their empires around putting the customer at the top of the food chain. Every employee, piece of literature, and anything else that has the chance to come in contact with a customer is given the utmost attention.
The best way to, let’s say lose 20lbs isn’t to say “I’m going to lose 20lbs.” It’s better to commit to losing 1lb a week for 20 weeks. Here’s some quick tips on ways you can set goals that you can achieve 100% of the time-
Sometimes, our lives get so busy doing shtuff, that we can forget to invest some time into our own self-improvement. Here’s a few quick tips on things you can do daily that will help you make progress
towards your goal of world dominance.
If you are like most people, you plan on a big expensive vacation once a year, or maybe every few years, but there’s some benefits to taking what I call a bunch of mini vacations during the year. Here’s a few tips on how you can make this happen in your life-
So often, we let our business mistakes potentially ruin us. It’s not the mistakes themselves that hurt our business, but rather our response to them. Quite often we prefer to ignore them or sweep them under a rug. This is the absolute thing NOT to do! Our mistakes and failures serve as kind of a warning light that we can do better. Sometimes, it’s only a small tweak to our processes that can bring us 10x results. Mistakes are like the check engine light of our business, and they typically come from 2 different sources. Either poor delivery of our products and services, or a poor customer experience.
It’s been said before that success in business is tied closely to the people that are on the front lines. In today’s extremely crazy world, it’s even more important that you have the RIGHT people in positions that have customer contact in any way.
As consumers, we LOVE to feel special. It’s a feeling that never gets old, and should be very center of how YOU take care of your customers. Here’s a few simple tips on how you can go above and beyond when it comes to delivering a 6-Star experience.
So, how do you know if the systems in your business are inefficient and broken? Here’s a few tell-tail signs that may indicate you may need to tear down your systems into the smallest number of moving
pieces, then rebuild them with fewer moving pieces.
Do you happen to know anyone who is a master at getting things done? If so, they are probably very proficient at delegating to the people around them. Here’s a few simple tips for ways to make sure you are focusing on the things that move the needle in your business and delegating of everything else.
One of the biggest challenges we ALL face is making sure we have the proper work-life balance. Too much work makes Johnny a cranky boy and can bring on job burnout, and too much play time doesn’t
bode well for Jane for bringing in money for bills and living.
My definition of the 24/7 Lifestyle means working 24 hours a week, 7 months a year...with the rest of the time being used to do whatever I want. Whether that be to build my businesses, hang out with my kids, or stare at the tree in the back hard.
Nobody in the known universe likes to fail, at anything, but the plain truth is that failure lays the groundwork for your success. Do you think your kids will learn how hot the stove is simply because you
tell them it’s hot. Sometimes the best lessons can be learned by actually touching the stove so you don’t make that mistake again!
In life, there are risk-takers and risk-avoiders. Some people just seem to enjoy living their life on the proverbial edge of falling flat on their face. Here’s a few tips on how to make sure that risks that you take are measured and calculated.
How many times have you showed up early, stayed late, yet felt like you didn’t get anything of substance done? You are not alone with this feeling.
If you are in the business world, then you understand how important your brand is to your success. A refined brand can lead you to the promised land, while a broken brand can leave you stranded along the business highway.
We all know that the world is built around people who are right-handed, with only about 10% of the population being left-handed. That’s why you don’t’ see left-handed scissors or left-handed desks at the preschool. But there are very good reasons to use both hands from time to time.
The average person has at least 12 jobs in their career, and the reasons they leave are varied to say the least. If you are thinking about quitting your job for greener pastures, here’s a few quick tips on things you need to think about before quitting.
I think that us humanoids were born with a little procrastination cell inside of our bodies, but some people have taken procrastination to a new level. Here’s a few simple and easy tips on ways that you
can stomp out your procrastination bug.
Unfortunately, loss and grief are part of our lives, and can at many times be debilitating if we don’t know how to get through it.
When we are faced with making decisions, small and large, it’s very easy to feel overwhelmed, stressed and anxious. Many people even have a hard time deciding what to have for lunch, or what show to
watch on Thursday night! Here’s a few simple strategies that will help you conquer your indecisiveness and give you the confidence to make positive decisions.
It doesn’t matter whether you have ragtag group of carpet cleaners, a troop of financial advisors, or a medical clinic full of doctors, becoming an effective leader for your team is paramount to your future success. Here’s just a few tips on how you can maximize your leadership abilities.
Taking notes is an age-old technique that allows you to write down important information, create a record of what took place, and helps you
We all know someone who always seems to be late for everything, and there’s always a reason. Maybe not a good reason, but a reason. And maybe that person who is always slowing everyone else’s roll….is YOU! Here a few reasons why being punctual MUST be important to you
With podcasts becoming more popular by the day, there’s never been a better time than right NOW to launch a podcast for your business. Here’s just a few of the many reasons why starting a podcast now is a great idea-
As we get older, we start to notice small changes in our ability to remember things, like where we left our wallet or keys, or names of important people, which can be detrimental when you are in the world of business. Here’s a few easy tips to keep your memory sharp at any age.
Maybe you own a Christmas card company, or a summer suntan lotion business…but that doesn’t mean you get to close your doors for the rest of year, does it? Here’s a few tips on ways that you can maximize sales during the other months of the year.
So, you’ve spent many years building the perfect business, but now you have decided it’s time to sell and to retire on a sunny beach in Mexico, or maybe start a new venture. Here’s a few quick tips on
things to consider when selling your business.
Whether you currently own a business, or just have a million dollar idea that you are ready to introduce to the world, there’s a few simple tips for you to consider to keep your ducks in a row before you launch.
Having volatile personalities working around you can sometimes lead to uncomfortable situations. We all can get a little overheated from time to time, but in the business world today, it’s more important than ever to learn how to keep our anger and emotions in check. Here’s a few simple tips on ways you can keep your engine temperature nice and cool under tense situations.
Many a business deal has been struck over a lunchtime burger, a dinner of steak and lobster, or over cocktails at the local bar…but did you know that having that meeting at your house over a nice home-cooked meal can be much more productive?
Having a sense of humor is very different than being funny. If asked, most people would tell you that they aren’t necessarily funny, but that they do have a good sense of humor. Nobody is born funny, it’s a developed set of skills and a mindset that comes with time, and experience.
In today’s high-speed world, communication is more important than ever, and being a good listener instead of a talker can help you build relationships with customers or solve problems with a friend or partner.
So, how often do we tell people yes to something when we really mean NO? We all want to please everybody, but learning to say no is a big part of becoming more efficient at work, and at play.
Did you know that the average typer can type around 40wpm, and that we spend an average of about 3 hours on a keyboard everyday? Here’s a few tips on how you can dramatically improve the speed of your typing, and free up some of your valuable time.
Do you ever feel like there just isn’t enough time in your day to get everything done? Here’s just a few quick tips on ways that you can conduct a time audit on yourself to find out where all your valuable time is going.
Trying to remember the names of people you meet at a networking event or convention can seem impossible…..but there are some little hacks that will make it much easier to recall someone’s name.
The colors you choose to represent your business can say a lot about what your marketing message is, and can play a significant role in your branding. Here’s some meanings for just a few colors.
Making a presentation to your peers at a convention, at an industry event, or for your local association can be daunting at best, and terrifying at worst. Here’s a few tips on how you can make sure your
presentation goes swimmingly well.
Do you realize that if you were to read only 1 hour every day on a given subject, within 1 YEAR you would be one of the most knowledgeable experts in your field? With that in mind, here’s a few simple tips for why YOU should make time every day to read!
Do you begin your day off in a bad mood, with a big frown on your face…or do you wake up ready to rock and roll, full of energy?
Here’s a few simple tips on things YOU can do as part of your morning routine that will assure that you start every day with a bang.
We all have had those long days at the office when we sit behind a desk for hours on end, working on that report that our boss wants done by 5pm... and by the end of the day our back is sore, stiff and cranky. Here are few quick tips that will assure your back stays nice and healthy..
Back before the days of devices in just about every room, we all used to play family games, or go for a walk while listening to nature, or…just…talk! Today, it seems like we constantly have to have a device in our face, or we might miss that notification from Facebook telling us that Aunt Bettie liked your photo of a baby turtle.
All of this time that we spend with our face in our device, had to come from somewhere, didn’t it? Something had to be given up so you could spend countless hours swiping through newsfeeds.
Hobby? I don’t have time for a hobby. I’m too busy working 60 hours a week, taking care of my family, and commuting an hour each way each day. Hobby, Shmobby. Well, hobbies aren’t just fun, they help us have a healthy mind and body!
What? You DON’T have millions of dollars set aside to brand your business like the big boys? Have no fear my friend! Here’s a few easy tips for branding your business, without breaking the bank.
There’s nothing worse than going to a website that looks stale, bland, and like it was built in the 1950’s! Even if you are a brick and mortar business, having a strong online sales strategy is a MUST in today’s internet-savvy world. Here’s just a few simple tips for you to consider when it comes to developing an online sales game plan.
Having a clear, powerful and meaningful name for your business can be extremely helpful in your branding and marketing efforts if done correctly. Here are just a few tips on how to make sure your name generates excitement and enthusiasm.
With nearly 1 billion users, Instagram has become the internet’s premiere platform for sharing photos and short videos, including over 70 million a day! Here’s a few simple ideas for how YOU can make sure you are taking advantage of this vibrant platform.
Have an idea for some extra cash to help out with bills or that big vacation you want to go on? Well, here’s a few tips to consider when deciding on starting that million dollar side hustle idea of yours-
Competition for our time and money is at an all-time high, which makes it even more important that you pay attention to the little details if you want to stay competitive.
Finding success in any business can be a pretty tricky endeavor in normal times…. But can be extremely challenging in times like this. Here’s a few tips to make sure your business is set up for a prosperous future.
The thought of your business bursting with sales and growing by leaps and bounds is a scary thought indeed, but there are a few tips for knowing WHEN and HOW to scale your company that make it a little less scary.
Admit it, there are times that you go down rabbit hole on YouTube and end watching videos of sea turtle eggs hatching, or teenagers on skateboards falling off steps. There’s a few things you can do to
make your videos on YOUR channel stand out in a crowded ocean.
Long gone are the days when we sat in a conference room for that big job interview or client meeting. Video is now the NEW way the world goes around, and there some simple ways that you can give
yourself a leg up on the competition.
Whether you are a new business or have been around since before the invention of the paperclip, having a budget that you can live with is pretty much mandatory, and can help keep the doors open
during tough times. Here’s are a few quick tips on ways that YOU can create a dependable budget for your business.
Regardless of the industry you are in, having well-trained and customer-centric employees is vital to your future success. Here’s a few simple, but effective tips on how YOU can make sure your business is delivering the best employee-training possible.
Running a business can be difficult at best, and painstakingly hard at worst, but making sure you keep your family at the top of the list is paramount in living a well-balanced life. Here’s some easy ways to
make sure that you don’t lose focus on what is truly important.
We all would like access to more capital to grow our business so we can dominate the universe in our chosen field. Here’s ways that you can build a productive relationship with your banker.
Looking for ways to increase the profitability for your business? Isn’t that why you are in business in the first place? Well, there is actually only 4 ways to do that, and 4 only.
It’s been said that sales is the most difficult profession on earth because it comes with a 99% failure rate. But there are a few tricks you can try that will increase your rate of success, and catapult you to the top of the food chain.
Do you remember the last time you wrote out something by hand? Yes, long-form writing with a pen and a piece of paper? Today’s world is completely computerized and automated when it comes to
typing, but did you know that there are some pretty cool benefits to writing out that sales proposal to that new customer of yours? Here’s just a few reasons…
Side hustles are more popular today than ever before as more people are looking for ways to bring in some extra dough. Here’s a few quick tips on ways that you can crush your side hustle in a changing economy.
Whether we like it or not, the phone is an integral part of just about every business on the planet, and in many cases is your #1 tool for getting new customers. Here’s a few things to think about when it comes to making sure you your phone skills don’t scare people away.
Some people seem to be more creative than others, yet we all have the ability to be creative if given the opportunity.
The world we live in is getting faster by the minute, and having enough time in our days for yourself is becoming a rare commodity. Here’s just a few reasons why you should make it a priority to spend out alone time each and every day.
What’s not to like about walking? It’s free and it’s easy to do. Even on those long days at the office, making sure you carve out time for a nice walk will pay dividends well into the future. Here’s a few
reasons why YOU should make walking everyday a priority.
Some people can’t live without a to-do list, and others have never created a to-do list in their entire lives! It’s been proven time and time again that people who work off of lists are much better at time
management than people who go thru life like a bubble gum wrapper in an empty parking lot.
Snakes? They’re fine. Flying? No problem. Deep water? Piece of cake! Public speaking? Yikes! Just thinking about speaking in front of other humans can make many people’s palms sweat and can keep them up all night. Here’s a few ideas on how you can control some of that stage fright.
In today’s nutso world, we are all spending more time consuming content about everything from how to increase our sales, to ways to negotiate a lease, to how to make your favorite cocktail on Friday night. Here’s a few ideas on how YOU can add some tremendous value to your business by writing an article for your industry, or a blog post for your website.
The power of something as simple as an effective business card can help your efforts in creating a dynamite brand for your company. A business cards accomplishes 2 things, First, it’s a way for people
to get ahold of you, and second, it creates a perceived value for your business. Here’s a few pointers on how to make sure your business card stands head and shoulders above the rest.
LinkedIn has over 760 million users in more than 200 countries. In fact, 1 out of 3 professionals are on LinkedIn. With that kind of reach, you can’t afford NOT to take your LinkedIn profile seriously.
In the business world today, there are internships available in just about every sector of our economy, and landing one of those internships can be much easier than you think, with just a few easy tips.
There’s nothing that will bring your level of enthusiasm down like a good old-fashioned argument or conflict at work. Here’s some easy tips on ways you can navigate the situation more efficiently so you all can get back to business.
Ahh. Sunshine feels so nice when it cascades down on our faces on those warm, summer days. But it does a LOT more than give us some color. Here’s a few benefits of sun that will make you more
productive during the day and sleep better at night.
In the old days, we all had to sit through boring in-person meetings at the office that nearly made us go to sleep. Now, in-person has been taken over by boring ZOOM meetings. Here’s a few simple tips for making sure you keep your ZOOM gatherings fun, informative and not sleep-inducing.
As all parents know, our kids have minds of their own, and they become smarter than us at about the age of 12. Little known fact. Here’s a few life skills you can teach your kids that will help them think like an entrepreneur.
On today’s show I break down what I call the “6-Star Service Manifesto” and will share with you the 6 points on the star that will literally revolutionize the way you take care of your customers/guests/clients/or whatever you choose to call people who give you money in exchange for a product of service. I have a very informative discussion with John Hawkins, who has been a CPA for over 35 years, and he shares some great tips for navigating your taxes in the middle of a pandemic. And if you stick around ‘till the end, you will get a recipe for Smoked Party Wings!
How romantic is it that you and your spouse work together in the family business. Ahhh, how cute. It can mean either 24 hours a day of heavenly bliss, or pure torture. Here’s a few quick tips on ways to
make sure you don’t kill each other at the end of the day.
Having a strong Google My Business listing can help you improve your local SEO, drive more traffic to your website and social media accounts, and makes it easier for potential customers to find you. Here’s some quick tips on making sure your listing is optimized
We’ve all heard the saying that sales makes the world go around. Everything is bought and sold several times before you and I go into the store and buy that can of sweet corn for dinner. Here’s a few
interesting facts about the fascinating world of sales.
We all know that customer service over the past several years has went down, down, down because companies are trying to automate the customer experience. Just because we are living in a 1-star world
doesn’t mean that we have to follow suit.
Each year, over 30,000 new products are launched in the market, and nearly 29,000 of those products will not make it, Here’s a few quick tips that will help you navigate the treacherous waters of a new product launch.
I think that every person on this earth would like to work less and live more, but our jobs seem to get in the way of us having enough time to spend doing the things we want. Here’s some quick tips on ways you can free up some valuable time in your life-
Deciding on who to donate either money or your time to can be challenging, if you don’t have a clearly defined objective for what you are wanting to accomplish. A little research, a little soul searching, and a bit of due diligence can help you make sure your hard-earned dollars or your time are making a difference. Here’s some quick tips on how you can choose what non-profit to support.
I don’t have to tell you that we ALL have been challenged lately in our lives and that there’s plenty of negativity to go around, which makes it difficult at times to stay positive, and for you to have that customary smile that you are known for.
In today’s digital age, getting the word out about your business has never been easier because of social media platforms like Facebook. The world can quickly learn about your left-handed coffee cup with the touch of a finger.
One of the worse feelings that a boss or owner can have is when it becomes necessary to let someone go. Whatever the reason, it’s important to make sure you have your ducks in a row before making the final decision. Here’s a few things for you to consider-
We all know that delegating is a HUGE key to success, yet many of us have a difficult time letting go because we are control freaks. The most successful people are masters at delegating? Here’s some ways that you can free up some of your valuable time to do more high value activities
It’s been proven that the benefits of laughter include a lower blood-pressure, a healthier immune- system, lower levels of stress, PLUS it just make life more enjoyable. But because we're serious adults with jobs and responsibilities, it's sometimes hard to remember to loosen up with a load of laughter now and then. Here’s some quick and easy tips on how you can make sure you FIND THE FUNNY each
and every day.
Most businesses do some form of email marketing to communicate with their customers. Having an effective email strategy not only allow you to share information in a clear and concise manner, it also saves time and effort for both the reader and the recipient, which in the long run, impacts the bottom line. Here’s some simple ways to make sure that you are being effective with your email marketing.
One of the biggest fears we have as humans is the fear of failure and rejection and going to a job interview opens up the possibility for both. Here’s a few ideas that will help you prepare for your next interview.
There’s never been a better time to start a business or side hustle than RIGHT NOW. The world is
salivating at the thought of having YOU launch your idea to the masses. Here’s some simple ways for you
to identify if your idea has the potential to be the next pet rock.
I have a very interesting conversation with leadership and productivity expert Lynn Bonner who shares some incredible ideas on how we can maintain a high level of productivity during our days, my review today is on a book entitled Contagious- Why Things Catch On, and we end our vast plethora of fun with a meat marinade recipe that will have you jumping out of your chair to make it, so make sure you stick around until the end for that!
One of the ways to remain relevant in today’s uber competitive business world, is to make sure your logo stays fresh and vibrant. Here’s some quick tips on how you can keep things exciting.
We all know that our website design can make or break our business. Here’s a few quick tips on things you can do make sure your website design is not only functional, but aesthetically pleasing to the eye.
We all know how important it is to make sure we drink enough water each day, so that our HUGE brains and chizzled bodies are working at peak performance levels. Here’s a few tips on
how YOU can keep properly hydrated during your busy day-
Sales is what makes the world go around, and what makes YOUR business able to provide goods and services to your customers. Bottom line, there’s only 4 ways to increase your profits, and 4 only!
Whether you work in an office or work from home...staying productive during the day is vital to getting everything done that you want to get done.
Here’s some quick tips on ways that YOU can hammer thru your to-do list with ease.
Being stuck at home for long periods can at times be very taxing on your boredom scale and can start to feel like a broken record! Same people, same activities, same recipes, did I mention same people yet? Boring!
Here’s some quick tips on ways you can make sure to keep your daily routines exciting and fresh.
The world has changed 1000% in the last year, and we all find ourselves spending a vast amount of our time online doing everything from paying our bills, to learning how to pickle your cucumbers, to taking online courses and classes.
Here’s some quick tips on how to make sure you are maximizing your online education.
1- Set your goals for what you want to get out of your mentorship. The more specific you are with your goals, the easier it will be to find the perfect match.
2- Identify a short list of individuals who you feel could fit the bill….
3- Make the ask! You would be surprised to how many people would be honored to be your mentor, if only asked.
4- Maybe YOU are in a position to mentor someone else and help them with their career.
I sat down with Brent Dehart from KYKN Radio in Keizer, Oregon, who interviewed ME…..and he got me to talk about things like what lessons can you learn from failing, and what my biggest failure has been, why I get bored so easily, how passion plays a role in starting a business, when do you know it’s time to sell your business, or let go of it because it’s dying a slow death. We also talk about my upcoming book “Customer Service Is DEAD: Delivering 6-Star Service In A 1-Star World”, due out this s
Today, I interview the NEW TIMES and WALL STREET JOURNAL Best-Selling author David Meerman Scott who has written many books over the years, but we dive into his new book Fanocracy, Turning Fans Into Customers, and Customers Into Fans. We also discuss how to deliver 6-Star service in a 1-Star world and we start the year off the right way with a recipe for Grandpaw Graf’s Arkansas Hushpuppy Balls, so make sure you still around until the end for that!