The eCommerce Growth Show UK: Recent Episodes
Segmentify
Browse all our current episodes, as well as pre-register for upcoming podcasts as we’re joined by eCommerce experts spanning a variety of interesting backgrounds. Plug in at your leisure for the latest thought leadership topics for your eCommerce brand to help you keep abreast of the industry and pick up those all important marginal gains to help you continue to grow!
Find out more at https://www.segmentify.com/ecommerce-growth-show
Welcome to the special episode of the eCommerce Growth Show!
In this episode, we have a special guest who is familiar with vampires and the walking deads. Onur Teler, VP of Marketing from Segmentify, and Yetkin Yüce, Product Manager, have a thrilling conversation on a variety of topics, mainly on Black Friday and eCommerce.
Teler and Yüce speak about the main challenges of the Black Friday and Cyber Monday periods and how the challenges shifted after the pandemic, Black Friday’s impact on the Walking Dead Universe, the comparison of Black Friday and Cyber Monday with the last Saturday before Christmas, and how to get benefit from personalisation technologies on websites.
ecommerce #globalcommerce #technology #blackfriday #cybermonday #personalisation
Welcome to the second episode in the SEO series of our eCommerce Growth Show UK! We speak with Ozan Ketenci of ZEO Agency.
Ozan shares insights and approaches to understanding the differences between business and SEO competitors. He emphasizes the importance of starting with a SERP analysis. This episode details the investments in SEO from keywords and content, to tools and resources.
Watch to learn the steps involved with keeping up with SEO trends and conducting competitor evaluations.
-About Segmentify If you’re looking for a personalization solution to increase sales, boost customer engagement and provide better insights into your customers than other solutions then look no further.
Imagine a tool that already knew your customer's preferences before they landed on your site, and was able to recommend the right products to the right customer at the right time. Segmentify creates a personalized shopping experience across every customer touchpoint in real-time, giving you the best advantage over your competition.
Powered by machine-learning technology, Segmentify tracks and targets individual website visitors according to their unique online buying habits better than any personalization platform on the market. Don’t take our word for it - Forbes mentioned us as one of the top machine learning companies to watch!
Follow Us: https://www.segmentify.com/ LinkedIn: https://www.linkedin.com/company/segmentify Twitter: https://twitter.com/segmentify Instagram: https://www.instagram.com/segmentify Facebook: https://www.facebook.com/Segmentify/
Welcome to the first episode in the SEO series of our eCommerce Growth Show UK! This episode is the first delivered jointly by Kamal and Segmentify. Speaking with Christopher Hofman, the lead SEO Consultant by IMPACT Extend. Christopher shares a method of understanding your prospects' conversation with Google in a new way and enabling the data by visualizing it. Watch for the steps involved with customer journey mapping with Google, grouping the keywords into intentions, and the process to improve them organically.
Welcome to the first episode in the fifth series of our The eCommerce Growth Show UK! This episode is the first delivered jointly by Joanne from Checkout.com and Kamal, Segmentify. Speaking with Cas Paton, the founder and CEO of OnBuy.com, the fastest-growing marketplace in the world. Cas, whose career is routed within various online industries, ranging from Ecommerce, marketplaces and web development. While his experience is primarily built within online business, his fast paced and ever-dynamic career has brought forth foundations within retail, distribution, logistics, international sales and marketing. Watch for details of the Onbuy.com journey from launch in 2016 to Deloitte Fast 50 in 2021 with 479% growth. We hear about some challenges of operating a marketplace, caring for both retailers and consumers, financing and forecasting, growth and culture management
In the fifteenth vlog of the eCommerce Growth Show, Mario Shiliashki, CEO of Global Payments at PayU, talks to Phill about why Latin America is such a prime market for e-commerce at the moment!
In the latest vlog of the eCommerce Growth Show, Aphrodite Malama, Head of eCommerce at Mothercare Greece, talks to Phill about how a fundamentally bricks and mortar brand had to adapt to a step change in eCommerce trading in lightning speed when COVID struck!
In the fourteenth vlog of the eCommerce Growth Show, Chris Nawrocki, Founder of the Heur consultancy, talks to Phill about "holistic growth" and the importance of knowing your strategy intimately before you start!
In the thirteenth vlog of the eCommerce Growth Show, Rob Thomas, Senior Partner Manager at STYLA, talks to Phill about the "3 stages" of the content journey, and the importance of getting this journey "right" in the light of Core Web Vitals!
In the twelfth vlog of the eCommerce Growth Show, Raj De Datta, CEO and Co-Founder of Bloomreach, talks to Phill about succeeding as an entrepreneur, AI v ML, and introduces his new book, "The Digital Seeker: A Guide for Digital Teams to Build Winning Experiences!”
In the eleventh vlog of the eCommerce Growth Show, Alastair Brodie and Tadhg Bowe of Monsoon Consulting, tell us all about how they have rolled up their years of B2B experience into the "Apex" B2B Accelerator!
In the tenth vlog of the fourth series of the eCommerce Growth Show, Graham Broughton, Co-Founder of Storesome, talks to Phill about the acceleration of brands adopting their own marketplaces!
In the ninth vlog of the fourth series of the eCommerce Growth Show, Sophie Wilson, Digital Consultant at Astound Commerce, talks to Phill about the importance of "joining up" the on and offline retail experience!
In the eighth vlog of the fourth series of the eCommerce Growth Show, Tim Willis, Head of eCommerce, South West at Magento agency PushON, talks to Phill about how all things D2C!
In the seventh vlog of the fourth series of the eCommerce Growth Show, Sarah Braud, Consultant Content Strategist, talks to Phill about how important it is to have a story behind our brands!
In the sixth vlog of the fourth series of the eCommerce Growth Show, Eva Pascoe, Founder of The Retail Practice, talks to Phill about how advanced personalisation really can help us look after our customers better, with more relevant experiences through genuinely real-time machine learning!
In the fifth vlog of the eCommerce Growth Show, Jamie Huskisson, CEO of JH, talks to Phill about what to focus on in 2021, internally, externally and by leaning on our learnings as we battled in the trenches during an unprecedented 12 months!
In the fourth vlog of the fourth series of the eCommerce Growth Show, Deri Jones, Founder and CEO of Think Tribe, talks to Phill about how we can rest in bed at night knowing our sites are still providing the optimal customer experience at the same time as driving constant transformation during this unprecedented acceleration of online retail! Tune in to hear all about the inherent challenges in this balancing act, and what Think Tribe does to solve them!
In the third vlog of the fourth series of the eCommerce Growth Show, Chris Thomas, Founder of Yonder Agency, talks to Phill about the importance of "taking authority" in the space that our brands reside! Tune in to hear about the importance of, and how Yonder can help guide brands to gain an authoritative position in their verticals; through passion, creativity and perseverance!
In the second episode of the fourth series of the eCommerce Growth Show, Stephen Carl, with more than 20 years of experience in our space and Founder of Brooklyn based Digital Marketing agency "Needle Movement", talks to Phill about the growing trend in "Conversation Marketing". Tune in to hear about Stephen's excellent insights about what it is and how to fit it into your marketing strategy!
In the first vlog of the fourth series of the eCommerce Growth Show, Andrew Stevens, Co-Founder of Commercial Optimisation, talks to Phill about how eCommerce leaders can optimise the realisation of their goals, using the EOS framework to build the right teams from the ground up to succeed! Tune in to hear insights about the fundamental building blocks of business success, implemented using a tried and tested methodology starting with integrity, accountability and self awareness!
Max Saleh - E-Commerce Personalisation Consultant @Segmentify Alistair Morrison - Head of Business Development @Tribe Brett Lawrence - Business Consultancy Director @Inviqa Chloë Thomas - Author and Podcast Host David Williams - Founder @DHW Digital Gary Hammond - Head of Product @Kooomo James Barlow - UK and IRL Manager @Akeneo Jimmy Hickey - Founder @Findlay Hats Josh Boone - Founder @Pure Web Results Josh Taylor - Sales Manager @Adyen Manchester Kevin Urrutia - Founder @Voy Media Lisa Luxford - @CheckoutSmart Sara Arthrell - Global Product Marketing Director @Brightpearl Sarah Braud - CEO @Braud Creative Simon Calvert - Founder @Future Today Retail Simon Homent - Head of Online @GAME Digital Sinem Yazici - Strategic Partnerships Lead @Byrd Technologies Stephen Carl - Founder @Needle Movement Tadhg Bowe - Magento Solutions Consultant @Monsoon Consulting Tash Jones - European Channel Manager @SmartFreight
In the fifth vlog of the third series of the eCommerce Growth Show, Abe Rossiter, eCommerce Manager of Scottsdale Golf talks to Phill about how he found his background in accountancy helped him when he found a passion for eCommerce; diving in head first just two years ago, hungry to learn how to further Scottdale's success! Tune in to hear about what he has learned; continuously driving towards his "frictionless eCommerce" strategy and the part that Segmentify's platform plays, both on and offline!
In the fourth vlog of the third series of the eCommerce Growth Show, Abbas Bari, Founder of Irish fashion brand iClothing, talks to Phill about how his background in development has helped him bring a number of best-of-breed technologies together including Segmentify, to continue driving forward the optimal user journey experience! Tune in to hear about specific examples of how our platform helps iClothing's content, merchandising and social teams, as well as how we are working alongside Emarsys and STYLA to utilise historic segmentation data to drive personalised recommendations and content pages to different customer sets!
In the third vlog of the third series of the eCommerce Growth Show, John Bruce, eCommerce Manager of Celtic FC, talks to Phill about the critical factors involved in bringing their eCommerce operation back in-house and the part that Segmentify played in contributing to a 300% increase in revenue through the site! Tune in to hear about specific examples of how our platform was able to learn to surface products quickly to maximise their exposure to customers, as well as quickly highlight problems via our Trendify reporting tool for John's team to action to improve throughput and merchandising!
In the second vlog of the third series of the eCommerce Growth Show, Sedat Firat, eCommerce Manager of Sephora Turkey, talks to Phill about the importance of searchandising for online beauty brands. Tune in to hear about Sedat's excellent insights around the more complex searchandising requirements for eCommerce beauty brands, for example where strict rules exist associated with exclusivity and restricting cross-selling, and how Segmentify was able to cater for them!
In the first of the new vlogs we've introduced for the third series of the eCommerce Growth Show, our customer, Paul O'Hea, Pharmacist and Co-Owner of Inish Pharmacy, talks to Phill about his insights on finding ways to ever improve the way in which different customer groups are served using our platform. Watch or listen on your favourite channel for some great discussion around how Paul was able to draw from the business's on and offline customer service operations to identify and better serve their eco-friendly customers, resulting in a 75% conversion of all baskets in this segment!
In this "bonus" technology episode, Tash Jones, European Channel Manager of SmartFreight and Richard Davies, Director of Utordo, give us their expert advice on getting the most out of this year's "bumper" peak season; spreading the risk of your shipping strategy and consolidating back end systems!
In the final episode of the second series of the show, Henry Daas, 30 year serial entrepreneur, finance expert and business coach, all wrapped up in his consultancy "Daas Knowledge", tackles the ultimate question: "how do we handle the monoliths of eCommerce - Amazon and Google?". Plug in for a fascinating discussion around strategies to consider when broaching the subject of dealing and working with the monoliths of our age!
In our twenty-fifth episode of the second series of the eCommerce Growth Show, Simon Calvert, Owner of Future Today Retail and seasoned Omni-channel Director, leans on over 30 years of on and offline retail experience with enterprise brands as he shares his insights on how they can optimise their profitability, covering the importance of attribution, last mile and segmentation!
In our twenty-fourth episode of the second series of the eCommerce Growth Show, Kevin Urrutia, Founder of Voy Media, draws on his frontline experience building multiple brands, as he shares his insights on how you can lean on tried and tested methods to speed up the realisation and success of your creative content!
In our twenty-third episode of the second series of the eCommerce Growth Show, Josh Boone, Owner of Pure Web Results in Dayton, Ohio, shares some of his story with me; focussing on his experience of working with leadership to navigate through the inevitable culture changes as businesses grow - exploring the angles from leadership themselves, as well as those affected on the frontline!
In our twenty-second episode of the second series of the eCommerce Growth Show, Phill is joined by Ian Hammersley, CEO of Smartebusiness and shares how they are successfully able to help brands scale using their tried and tested framework, leaning on more than 16 years of experience!
In our twenty-first episode of the second series of the eCommerce Growth Show, John Readman shares what his company, Modo25 is doing to empower the world of digital marketing, supporting eCommerce teams and agencies with their predictable marketing platform "BOSCO" and providing work for orphans in Uganda at the same time!
In our twentieth episode of the second series of the eCommerce Growth Show, David Williams, Owner of DHW Digital and seasoned eCommerce Director, leans on over 20 years of on and offline retail experience with enterprise brands as he shares his insights on what the shape of retail is going to look like in the future and how to prepare for it!
In our nineteenth episode of the second series of the eCommerce Growth Show, James Hayes, Business Development Director at Parcelhub, shares his unique insights into how COVID has affected eCommerce, including how it has become more important than ever to gain control over failed deliveries and the role that managed services has to play in complementing eCommerce delivery strategies!
In our eighteenth episode of the second series of the eCommerce Growth Show, Emily King and Asher Gordon from Tug share their advice on how to optimise ROI on paid media spend for both acquisition and retention.
In our seventeenth episode of the second series of the eCommerce Growth Show, Phill is joined by James Gurd, Founder of Digital Juggler as he leans on his 17+ years experience to share his advice on how to ensure success when replatforming. Please share his podcast with your network and get in touch if you need support with this!
In our sixteenth episode of the second series of the eCommerce Growth Show, Phill is joined by Dean Grimshawe, Business Development Director of FoundIt! Dean leans on his experience as a business leader and life coach as he shares his experience of how we can manage change effectively in order to maintain focus on all our goals during lockdown!
In our fifteenth episode of the second series of the eCommerce Growth Show, eCommerce SEO expert and Co-owner of Reddico, Carl Hendy shares some of his 14 years of working for brands including John Lewis, Marks and Spencer and ASOS. Join Carl with Phill this week as he shares some of his secrets on the relationship between eCommerce and SEO.
In our fourteenth episode of the second series of the eCommerce Growth Show, Phill is joined by Lisa Luxford, who recently took the decision to develop her Life Coaching business, training with The Happiness Explorer, after many years in eCommerce. Lisa shares her experience of the value that being coached brought to her life, particularly focusing on her own "journey" associated with alcohol and how it forged a passion in her to help others who might feel that they are on the "slippery slope".
In our thirteenth episode of the second series of the eCommerce Growth Show, Phill is joined by Sinem Yazici, who recently returned to Hamburg from London, who shares her expertise when it comes to optimising your eCommerce fulfilment strategy, particularly in the light of the current season!
In the twelfth episode of the second series of the eCommerce Growth Show, Jimmy Hickey, Founder of Findlay Hats, shares his inspirational story of how his company was founded and grew into a successful, international brand!
In this episode, Chloë Thomas of eCommerce Masterplan and Phill co-host James Barlow, UK and IRL Manager for Akeneo to explain what a PIM is and how it helps eCommerce businesses grow!
In the tenth episode of the second series of the eCommerce Growth Show, Josh Duggan, Co-Founder of Vervaunt, discusses the main principles and things to know about Google Shopping. Join Josh with Phill as he discusses top tips for optimising accounts, measuring and monitoring performance, the introduction of Smart Shopping, pros and cons, as well key takeaways and recommendations which you can action immediately to review your current level of performance!
In the ninth episode of the second series of the eCommerce Growth Show, join Matt Wilkinson, Head of eCommerce at Arlo & Jacob with Phill as he discusses the importance now, more than ever, of the disciplines associated with conversion centred design as business starts to return post lockdown.
In our eighth episode of the second series of the eCommerce Growth Show, Phill is joined by Sam Salum, who recently returned to London from São Paulo! Sam shares her experience working with enterprise fashion and footwear retailers there, particularly focusing on the importance of "virtual stores" to improve omni-channel strategies!
In our seventh episode of the second series of the eCommerce Growth Show, Phill is joined by Natalie James, Founder of eConceptConsulting as she shares her tips on optimising the customer journey for the new cohort of senior buyers that has grown in the wake of the global lockdown. Please share her podcast with your network and do get in touch with her or us if you know of anyone who is looking for an experienced consultant to help with this!
In our sixth episode of the second series of the eCommerce Growth Show, Phill is joined by Rachel Pryde as she shares her 7 years of experience working for brands and as a Senior Marketing Consultant at Practicology, particularly focussing on how D2C brands can get the best out of the current situation surrounding COVID.
As discussed in our May newsletter, we're supporting those who have been affected by COVID in our community. In our fifth episode of the second series of the eCommerce Growth Show, Phill is joined by Mohit Verma, who moved to London just five months ago from India! He shares best practices that he gathered there during his eight years of experience in large eCommerce companies including Flipkart and Dineout. Please share his podcast with your network and do get in touch with him or us if you know of anyone who is looking for an awesome marketing strategist like him!
As discussed in our May newsletter, we're supporting those whose work has been affected by COVID in our community. In our fourth episode of the second series of the eCommerce Growth Show, Phill is joined by Karl Rutterford as he shares his experience building his own antique trading brand and consultancy, now excited to join an eCommerce retailer. Please share his podcast with your network and do get in touch with him or us if you know of anyone who is looking for an experienced marketing leader like him!
In this episode, Mike Morrison shares 5 critical, completely free things to consider when using SEO to grow an eCommerce business.
As discussed in our May newsletter, we're supporting those whose roles have been affected by COVID in our community, and in our second episode of the second series of the eCommerce Growth Show, please support Simon Homent as he shares his expertise managing online retail growth at Rakuten TV, by sharing his podcast with your network and please do get in touch with him or us if you know of anyone who is looking for an experienced eCommerce Manager.
Michael's mantra is clear - mediocrity is out the window, the bland, the dull, the middle-of-the-road... forget it! We've got to know that being good enough will never be good enough as we can always sell more in this industry or take more market share from our competitors! So, Modern Marketers have to keep up with the pace of change because we know that’s always accelerating, and be able to see the bigger picture - not just within the marketing department, but the wider business, the wider industry and how that applies to the trends we see in everyday life and popular culture. Join Michael with Phill this week as they kick off the new series of the show, discussing all about how Modern Marketing can help eCommerce brands grow!
The eCommerce Growth Show is a brand new podcast focused on helping you take your sales growth to the next level in 2020. We're super excited to announce that due to popular demand, we have decided to continue our eCommerce Growth Show and so, "series 2" will be kicking off shortly! We have a large number of new thought leaders for you, from a range of backgrounds, including eCommerce and digital marketing agencies, brands, consultants, more tech suppliers and even a life coach! All of whom are keen to share their expertise with us, so, if you haven't done so already, do head over to https://www.segmentify.com/podcast/ (segmentify.com/podcast) to register for the new episodes as they become available! https://www.segmentify.com/podcast/ (Find out more)
It is easy to just forget about your shipping strategy, but you really shouldn't. In this episode, we chat with Tash Jones from SmartFreight about how by getting clever and using a carrier management solution you can both save costs and increase sales. Saving costs by automating tasks to reduce the load on your customer service team, and making sure every parcel is shipped the right way. Increasing sales by easily improving customer experience post purchase so they buy again, plus giving the customer more choice when they place their order.
Did you know what happens after the buy button has a huge impact on sales to new customers as well as those who've experienced your post-buy-button processes. We get deep into this with Sara Arthrell from retail operations platform Brightpearl.
Payments are a part of eCommerce that's easily ignored - just leave it to the finance team. But they really shouldn't be ignored. Sorting out your payments systems and strategy can have a fundamental impact on your business growth. Increasing conversions by giving the customers the options they want, making mobile payment straightforward, enabling overseas success AND giving you data you can use to further personalise communications. Our host's Phill Kay from Segmentify and Chloe Thomas from eCommerce MasterPlan are joined by Adyen's Brian Mapley to make this seemingly complex topic simple.
To achieve success in eCommerce in 2020 you've got to think about building a conversation, a relationship with your customer. Batch and blast just doesn't cut it anymore. That means you'd need to get your data right, understand why you're collecting it, sort out your preference centres and learn to understand the customers' digital body language. Our host's Phill Kay from Segmentify and Chloe Thomas from eCommerce MasterPlan are joined by dotdigital's Gavin Laugenie to discuss this crucial topic.
One of the most effective ways to improve the performance of your website is to put in place personalisation software - but just installing it is not enough. In this episode we talk with Murat Soysal co-founder of Segmentify to discover how successful retailers are approaching their on-site personalisation strategy. Using the tools well will delight customers, improve conversion rates, AOV and repeat purchase rates. Plus the same technology can be used to increase purchases from first time buyers AND get customers to your website in the first place. Find out how you can achieve all that in this episode.
In recent years the eCommerce website industry has changed a huge amount. In this episode we discuss those changes with BigCommerce's Head of Europe Mark Adams, and explore the opportunities that gives today's brands.
The eCommerce Growth Show is a brand new podcast focused on helping you take your sales growth to the next level in 2020. Have a listen to this trailer to find out exactly what we have coming up for you in our first series. We'll be covering eCommerce websites, changes in the technology space, personalisation and conversion rate optimisation. We'll be looking at how to get people to your website with email marketing and other communications channels, AND diving into the world of payments, and mobile - you've got to give the customer what they want after all! Completing our journey through the eCommerce sales cycle we'll take a dive into the post purchase experience. https://www.segmentify.com/podcast/ (Find out more)