Coleman Associates Innovation Podcast: Recent Episodes
Coleman Associates
This is the Coleman Associates Innovation Podcast. A Podcast designed to challenge the way you think about how healthcare is delivered. We explore practical solutions and hear about how out of reach results are obtained.
In podcast episode #60, "Making Over Behavioral Health and Substance Use Care," Kaitlin Boger, a seasoned Director of Counseling and Behavioral Health Services and Director of Integrated Care, teams up with Amanda Laramie to explore the exciting possibilities for clinics to expand their mental health and substance use services. They dive into the hot topics of today's mental health landscape, including the youth mental health crisis, the relentless opioid epidemic, and the urgent need for better care for serious and persistent mental illnesses. With so many clinics now eyeing or already securing grant funding, this dynamic duo shares practical tips and inspiring stories on making the most of these opportunities to serve our communities better. Prepare for an engaging and insightful conversation that's as informative as uplifting!
Guest:
Kaitlin Boger EdD,LCSW(NC),LSCSW,LCAC (KS)
Amanda Laramie
Host:
Adrienne Mann
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In this illuminating episode of "One Doctor's Mission to Eliminate Pajama Time with AI," host Adrienne sits down with Dr. Joshua Reischer, the visionary CEO of Health Note, to delve into the transformative impact of AI technology on healthcare workflows.
Dr. Reischer shares his personal journey from the frontline of medicine to pioneering innovative solutions as he discusses the genesis of Health Note's revolutionary platform. Drawing from his own frustrations with redundant documentation in community health centers, Dr. Reischer reveals how Health Note is revolutionizing registration, intake, and clinical documentation. Tune in as they explore how AI can be leveraged to make patient care faster and better while preserving quality of life for the folks that make it happen.
Guest:
Dr. Joshua Reischer, MD, CEO of Health Note
Host:
Adrienne Mann
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In this episode, Adrienne dives into a conversation with Dr. Seth Rinderknecht, bookended by Seth's prescient pillow with the quote from Kendrick Lamar's song "Be Humble. Sit Down."
Seth is a patient-centered, everything kind of doctor from Eskenazi Health Center in Indianapolis, Indiana. He shares his initial skepticism when his organization embarked on a major change process. It turns out his superpower is changing his own mind. Don't miss this story of skepticism, humility, transformation, and continued success.
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"To the Clinic...and Beyond" catapults listeners into a exploration of innovative healthcare as the Chispa team propels the concept of community health centers to cosmic heights. This episode unfolds like a galactic saga of healthcare transformation. Join host Adrienne and the Chispa team as they navigate uncharted territories, envisioning health centers as futuristic hubs with cutting-edge technologies and groundbreaking practices. It's a journey through the cosmos of healthcare possibilities, where the boundaries of imagination are pushed, and the mission is clear: to revolutionize community health and boldly go where no clinic has gone before. Engage your warp drives and set course for a healthcare future that's out of this world!
Originally released in 2021.
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In this episode, host Adrienne engages in a thought-provoking discussion with Sharae and Gabe on staff well-being. The trio delves into the common pitfalls that organizations often encounter when attempting to enhance the well-being of their staff, shedding light on the mistakes that hinder progress. With a keen focus on practical solutions, the episode provides listeners with actionable insights and concrete steps to rectify these missteps. Adrienne, Sharae, and Gabe collectively explore the nuanced landscape of staff well-being, offering valuable guidance to organizations that aim to foster a healthier and more supportive workplace environment.
Host:
Adrienne Mann
Guests:
Gabriel Del Muro
Sharae Huff
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Coleman Associates takes on a battlefield term that's got to go: Triage! Our lively panel of experts is on a mission to banish Band-Aid solutions from community health. In this episode, we dive deep into the reasons why triage is an outdated relic in modern community health.
Join our spirited conversation as we explore concrete tactics to liberate ourselves from the clutches of triage. Discover how we can embrace great access, leverage nurses at the top of their licenses, and create an atmosphere that delights patients instead of just patching them up.
Get ready for a dose of humor, a sprinkle of innovation, and a whole lot of insight as we navigate the journey "Beyond Band-Aid Solutions." If you've ever wondered how to transform community health by bidding farewell to triage, this episode is your ticket to a healthier, happier future. Tune in and join the revolution – because, for the love of health, it's time to eliminate triage!
Host:
Adrienne Mann
Guests:
Amanda Laramie
Sharae Huff
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We will be back in your feed with new episodes after Thanksgiving. We also ask folks to send voice memos about their 2023 innovations to adrienne@colemanassociates.org. We want to feature you in a year-end wrap-up episode. See you next week!
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Melissa and Adrienne are on a mission to unravel the secrets of healthcare innovation, and they're spilling the beans in this episode! 🌟
Join us as we explore what health centers can do not just to keep pace but thrive in an ever-evolving landscape. This conversation is your backstage pass to health center excellence, from wild ideas to practical tips. 🏥💡
Get ready for a podcast episode that's equal parts fun and informative, and learn how to future-proof your health center with the magic of innovation. 🌠🎧 #ColemanInnovationPodcast #HealthcareInnovation
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Join us for an exciting episode of the Coleman Associates Innovation Podcast, as we dive deep into the world of nursing excellence and innovation. In "Redefining Nursing Excellence: The Tactical Nurse™️ Legacy," we explore the revolutionary concept of the Tactical Nurse™️.
Our guest for this episode is none other than the OG Tactical Nurse™️ Trainer, Pamela Weisse. She takes us on a captivating journey through the history of tactical nursing and offers a compelling vision for its future.
Tactical Nurse™️ is not your ordinary nursing role; it's about transforming primary care. These nurses are trained to squeeze every drop of their skillset to supercharge the team's performance and elevate patient care. They're like the Swiss Army knives of healthcare, seamlessly switching between being a medical assistant and a clinician extender.
Discover how Tactical Nurses™️ are redefining the healthcare landscape, creating more dynamic and efficient teams that deliver top-notch patient care. Get ready to be inspired by the ingenuity and adaptability of these nursing superheroes as we explore their remarkable legacy and the exciting path that lies ahead. Don't miss this episode for an eye-opening look at the future of healthcare innovation!
Host:
Adrienne Mann
Guests:
Pamela Weisse
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In this enlightening episode of the Coleman Associates Innovation Podcast, Adrienne, Amanda, and Harpreet delve deep into the transformative journey undertaken by leading community health centers. Drawing from their extensive experience, they explore the crucial behaviors and strategies that set these organizations apart in implementing outstanding change processes.
Throughout the episode, Amanda and Harpreet provide valuable insights into the key elements that drive community health centers from 'good' to 'great.' They discuss the nuances of effective change management, shedding light on the strategies and approaches that have yielded exceptional results in the healthcare sector. Listeners can expect to gain a comprehensive understanding of the actionable steps and best practices that can propel their own organizations toward excellence.
Join us on this informative journey as we uncover the secrets to success in community health centers, offering invaluable guidance for healthcare professionals and leaders striving to make a meaningful impact in their communities.
Host:
Adrienne Mann
Guests:
Amanda Laramie
Harpreet Sanghera
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In this exciting episode of the Coleman Associates Innovation Podcast, we dive deep into the world of Medical Assistants (MAs) and uncover the secrets to retaining and empowering these unsung heroes of community health. Join us as we welcome the brilliant Dr. Alden Lai, a renowned expert in the field, to share his groundbreaking research.
Discover the untold stories of MAs, the heartbeat of healthcare, and learn why their role goes far beyond paychecks. Dr. Lai unveils the powerful ways MAs contribute to patient care and the overall functioning of healthcare systems. You'll be amazed by these professionals' passion and dedication to their work.
Tune in to explore innovative strategies for retaining and motivating MAs, and gain insights on how to reinforce the significance of their contributions. It's a dynamic episode that promises to shed light on the vital, yet often underestimated, role of Medical Assistants in community health. Don't miss out!
Host:
Adrienne Mann
Guests:
Dr. Alden Lai
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🎉 Step right up, fellow innovation aficionados, to the electrifying stage of the Coleman Associates innovation podcast! It's time to unravel the mysteries of transformation and don our innovation goggles as we proudly present: "Innovating for Better Health: A NY Health Center's Quality Redesign." Grab your popcorn and settle in as we take you on a rollercoaster ride through the riveting tale of Family Health Network of Central New York's epic quality overhaul.
⚙️ Imagine a world where quality numbers ascend like rockets, and patient care is a symphony of excellence. FHN embarked on an adventure akin to mad scientists in a lab, except their experiment was brewing a potion of unparalleled healthcare brilliance. They perfected the art of turning operational cogs and innovation gears through twists, turns, and a sprinkle of magic, resulting in a breathtaking quality renaissance.
Let the innovation spectacle begin!
Host:
Adrienne Mann
Guests:
Kim Osborne, Chief Executive Officer
Douglas Rahner, MD, Chief Medical Officer
Carin Hoppe, Chief Operating Officer
Kate Alm, Chief Strategy Officer
Lauren Osborne, Chief Quality Officer
Nicole Villapiano, MD, Internal Medicine and Pediatric Primary Care Physician
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In this episode, we unravel the captivating tale of how community health centers are ditching the landline dinosaurs and embracing the revolutionary power of two-way texting to boost patient engagement and obliterate those pesky no-show rates!
Hold on to your text-hats, because here comes the real superhero cape – making healthcare accessible for everyone! Explore how this texting magic is leveling the playing field by catering to patients without unlimited minutes on their phones. No more staring at the clock while scheduling an appointment, worried about running out of precious talk time – it's texting to the rescue!
Get ready for some mind-blowing stats, because these texting crusaders are here to tell you how their efforts are helping bridge health disparities! Learn how engaging patients through text breaks down barriers, connects with underserved communities, and ensures nobody's left behind in the journey to better health.
So, grab your smartphones (as if they weren't already glued to your hands) and tune in to this episode that's not just about health, but about harnessing the power of texting to revolutionize patient care, cut down no-shows, and create a more equitable healthcare landscape for all. 🚀📱💉
Host:
Adrienne Mann
Guests:
Gabriel Del Muro
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In this thought-provoking episode of the Coleman Associates Innovation podcast, we delve into a viral tweet that shook the cardiology physician community to its core. The tweet in question featured an advanced practice nurse performing a transcatheter aortic valve implantation (TAVI) procedure in the UK, triggering a wave of outrage.
The incident is a powerful example of how entrenched traditional hierarchies in medicine can obstruct access to high-quality care for patients in need. These rigid structures sometimes limit the exploration of alternative options that could effectively expand healthcare services, ultimately depriving patients of vital treatments.
Join us as we discuss the importance of empowering all qualified healthcare practitioners to work collaboratively and to the full extent of their capabilities, fostering a more inclusive and efficient healthcare system.
Show Notes:
- Read Melissa's article and see the full tweet here
- Learn more about TAVR/TAVI procedures here
- AMN/Merritt Hawkins’ 2022 Survey of Physician Appointment Wait Times and Medicare and Medicaid Acceptance Rates
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Picture this: A fearless group of experts, clad in lab coats adorned with glitter and neon colors, gathered around a conference table, ready to shake up the status quo. They've got their thinking caps on, equipped with LED lights that flash with every ingenious idea!
But don't let their quirky attire fool you—these trailblazers are serious about transforming community health through alternative payment models. From lightning-fast brainstorming sessions to futuristic visions of a world where healthcare teams provide amazing care to patient populations, the Chispas leave no stone unturned!
Does your organization already have APM contracts? Are they thinking about it? Have you heard of APMs? No matter where you are, this conversation will help you think about how to get ready for APMs!
Get ready to ignite your curiosity with the Chispas, a team that's setting the world of healthcare ablaze! Join us in this sizzling episode as we delve into the realm of Alternative Payment Models.
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Host:
Adrienne Mann
Guests:
Brizzia Burgos
Gabriel Del Muro
Melissa Stratman
Sharae Huff
Welcome to a thought-provoking episode of the Coleman Associates Innovation Podcast! Today, we're honored to have Evonnia Woods, a distinguished advocate from Reproaction in Columbia, Missouri, grace our virtual studio. Prepare for an enlightening conversation as we delve deep into the realm of Black Maternal and Infant Health, exploring the pressing issue through a data-driven lens.
In this episode, we'll confront the stark reality of health disparities faced by black women and infants. Armed with compelling statistics and real-world anecdotes, Evonnia expertly unpacks the multifaceted challenges that contribute to these disparities. We'll explore the systemic factors at play, unmasking the biases and barriers that hinder access to quality care for black communities.
This episode isn't just about highlighting disparities; it's about empowering our listeners with tangible solutions. Drawing from her wealth of expertise, Evonnia illuminates strategies and best practices that can help reduce barriers to care and improve outcomes. With a focus on providing high-quality, equitable healthcare, we'll explore innovative approaches and community-based initiatives that have shown promise in bridging the gaps and decreasing health disparities.
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Host:
Adrienne Mann
Guests:
Evonnia Woods
Show Notes:
- Adrienne used the word Terramazing which is borrowed from several of Cy Wakeman's videos that have since been taken off of YouTube at publishing.
- Regarding the CPS removal of a black baby: Adams, C. (2023, April 14). Protesters demand return of Black couple's baby taken by Texas authorities after home birth. NBC News. Retrieved July 4, 2023, from https://www.nbcnews.com/news/nbcblk/protesters-demand-return-home-birthed-baby-taken-texas-authorities-rcna79532
- Data: Centers for Disease Control. (2022, September 19). Pregnancy-Related Deaths: Data from Maternal Mortality Review Committees in 36 US States, 2017–2019 | CDC. Centers for Disease Control and Prevention. Retrieved July 4, 2023, from https://www.cdc.gov/reproductivehealth/maternal-mortality/erase-mm/data-mmrc.html
- Folks with appendixes on the left side: Cleveland Clinic. (2022, July 18). Situs Inversus: Causes & Outlook. Cleveland Clinic. Retrieved July 4, 2023, from https://my.clevelandclinic.org/health/diseases/23486-situs-inversus
- More Data: Kaiser Family Foundation. (2022, November 1). Racial Disparities in Maternal and Infant Health: Current Status and Efforts to Address Them. Kaiser Family Foundation. Retrieved July 4, 2023, from https://www.kff.org/racial-equity-and-health-policy/issue-brief/racial-disparities-in-maternal-and-infant-health-current-status-and-efforts-to-address-them/
- Regarding the CPS removal of a black baby: Kaiser Family Foundation. (2023, April 21). Newborn Returned To Black Parents In Texas Amid Claims Of Medical Bias. Kaiser Health News. Retrieved July 4, 2023, from https://kffhealthnews.org/morning-breakout/newborn-returned-to-black-parents-in-texas-amid-claims-of-medical-bias/
Step into the extraordinary world of data-driven transformation as we dive into the vibrant universe of a California Health Center. Join us on an adventure like no other, where pixels pirouette, algorithms groove, and frontline staff embrace the rhythm of innovation!
In this episode, we are thrilled to host the one and only Chris Snyder, a bona fide data guru hailing from a renowned Federally Qualified Health Center (FQHC). Strap on your pocket protector and prepare to be awed as Chris takes us on a whirlwind tour through the magical realm of data.
Ever wondered how an FQHC harnesses the power of numbers to empower its dedicated frontline staff for improved patient care? Brace yourself for an enlightening journey where we unravel the secret steps of their dance. From insightful graphs that cha-cha their way into actionable solutions to charts aplenty, Chris has discovered the symphony hidden within the digits.
In this episode, we're diving headfirst into the world of Alternative Payment Models (APMs). You don't need to be a CFO to care about this episode. If you care about quality care for patients and the future of healthcare, this episode is for you!
So strap on your thinking caps and prepare to be surprised at your interest in healthcare finance in this interview with Curt Degenfelder!
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Host:
Adrienne Mann
Guests:
Curt Degenfelder
Get ready to zig-a-zig-ah your way through an electrifying episode as we delve into the captivating world of the Spice Girls—the redesign team from an FQHC in Iowa!
Using their collective talents, this fierce team set out to tackle some of the biggest challenges in healthcare. They dramatically improved cycle time, conquered the notorious no-show rate, and turbocharged productivity to unprecedented levels!
But that's not all. Armed with data-driven evidence, these audacious Spice Girls proved that their new patient care model was not just a fever dream. They demonstrated, beyond a doubt, that they could afford more staff to amplify their impact and cater to their growing community's needs.
Join us as we uncover the secrets behind their success and learn how you, too, can channel your inner Spice Girl to make a difference in your own field. Whether you're a healthcare professional, a data enthusiast, or simply a fan of catchy tunes, this podcast episode is bound to leave you wanting more!
So, grab your favorite platform shoes, put on your best Girl Power attitude, and tune in to this exhilarating episode to spice up your life—healthcare style!
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Host:
Adrienne Mann
Guests:
Azenet Krukow
Erin Hernandez
Lisa Ray
In this episode, we're taking a moment to stop and appreciate the hard work that everyone did in community health centers throughout the COVID-19 pandemic. Health centers worked tirelessly to ensure everyone has equal access to the vaccine, and boy, do we have the data to back it up!
Dr. Megan Cole Brahim and her team have shown that patients at community health centers have significantly lower health inequities when it comes to getting the COVID-19 vaccine. It turns out it's not just about getting the vaccine into arms. It's about making sure those arms belong to people of all races, ages, and income levels.
Listen to hear how community health centers are making a real difference in people's lives, one vaccine at a time.
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Host:
Adrienne Mann
Guests:
Dr. Megan Cole Brahim
In the old days, everything was on the doctor, and in those days, it was mostly physicians. Doctors did house calls, in-office care, hospital care, and everything else.
Those doctors would probably look at today's healthcare system with awe and amazement and a decent amount of head-spinning. That's because our understanding of the human brain and body and our focus on prevention has expanded greatly. There is now so much more to do for any given patient that it's nearly impossible for one person to take care of it alone. Any healthcare worker knows this just by looking at their overflowing inbox.
The obvious solution to this conundrum is team-based care. But, the term team-based care is thrown around so flippantly in healthcare that it has lost much of its meaning. Building strong patient care teams is a critical step in preparing for the future of healthcare, decreasing burnout, and improving patient outcomes.
The Sheep and Shepherd Model turns the hierarchy intrinsic to healthcare on its head and systematizes the team-based care concept. But if it were that easy....everyone would already be doing it.
Listen to Eunice and Gabe discuss how to make the Sheep and Shepherd model work and how each team member can do their part to make team-based care successful.
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Host:
Adrienne Mann
Guests:
Eunice Simon
Gabriel Del Muro
In this episode of the Coleman Associates Innovation Podcast, Ernesto Barahona shares his experience with leading DPI™ before and during every stage of the COVID-19 Pandemic. Listen to learn how his organization built an infrastructure team and leadership team that empowered staff to redesign their health center and continue on their journey of totally reinventing themselves.
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Host:
Adrienne Mann
Guest:
Ernesto Barahona
Featuring:
St. John's Community Health
Join us for a special crossover episode with the Center for Care Innovations' Health Pilots Podcast. Adrienne Mann talks to Melissa Stratman, CEO of Coleman Associates, and Sofi Bergkvist, President of Center for Care Innovations, about rebounding from COVID-19 and launching into the future of healthcare. Listen to hear their thoughts on dealing with staff burnout, tackling health disparities, facing the impacts of climate change, and personalizing healthcare for underserved populations.
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Host:
Adrienne Mann
Guests:
Melissa Stratman
Sofi Bergkvist
Featuring:
Center for Care Innovation
What does DPI™️ for Dental look like? The aptly named Best D@%n Dental Team from a South Carolina Health Center discussed their experience of redesigning their patient experience. The team also discuss their use of CareMessage to decrease Missed Opportunities and decrease their Third Next Available Appointment. Tune in to think outside of the box on how dental care can be delivered. In case you couldn't tell from the title, there's some strong language.
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Host:
Adrienne Mann
Guests:
Lindsay Sherrill
Sandra McCammon
Susan Collins
Featuring:
Affinity Health Center
CareMessage
What brings out your most innovative self? Join us for this round table discussion with the Chispas about how they would build their ideal clinic. Adrienne Mann talks to Amanda Laramie, Gabriel Del Muro, and Harpreet Sanghera in this episode about what the future of community health could look like.
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Host:
Adrienne Mann
Guests:
Amanda Laramie
Gabriel Del Muro
Harpreet Sanghera
In this episode of the Coleman Associates Innovation Podcast, Teresa Huggins and Brooke Lattimore share their experience with sustaining and building on DPI™ during the COVID-19 pandemic. Listen to learn how they built a leadership team that breeds innovation and reinvigorated their staff with a passion for community health.
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Host:
Adrienne Mann
Guests:
Teresa Huggins
Brooke Lattimore
Featuring:
Health and Wellness Center
In this episode of the Coleman Associates Innovation Podcast, Ariffa Bevin, the Manager of Diversity, Equity, and Inclusion from Unite Us, gives us an overview of what Diversity, Equity, and Inclusion are and how we can use this important lens to provide better service to our community.
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Host:
Adrienne Mann
Guests:
Ariffa Bevin
In this episode of the Coleman Associates Innovation Podcast, Ryan and Amanda provide a brief history of telehealth and updates on best practices from across the country.
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Host:
Adrienne Mann
Guests:
Ryan Jury
Amanda Laramie
In this episode of the Coleman Associates Innovation Podcast, hear Amanda and Adrienne nerd out on how health centers can use their HRSA H8F funding to prepare for the future of healthcare.
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Host:
Adrienne Mann
Guests:
Amanda Laramie
In this special episode of the Coleman Associates Innovation Podcast, hear about how Valley Community Healthcare increased its productivity by over 30% and kept its missed opportunity rate at less than 5%.
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Host:
Adrienne Mann
Guests:
Paula Wilson
Lee Huey
In the first installment of "Closing the Gap," we will hear from Joshua V. Barr about his work in Civil and Human Rights and his personal experience with John Henryism.
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Host:
Adrienne Mann
Guests:
Joshua V. Barr
Check out ProPublica's article, "How COVID-19 Hollowed Out a Generation of Young Black Men," by Akilah Johnson and Nina Martin.
Join us for this new intermittent series, "Closing the Gap." We will be exploring topics related to addressing racism, bigotry, and healthcare disparities. In this short episode, hear from the Chispas why they think addressing bigotry in healthcare is important.
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Host:
Adrienne Mann
Guests:
Neeraj Shah
Melissa Stratman
Harpreet Sanghera
Amanda Laramie
Brizzia Burgos
Special thanks to the Clinton Digital Library for the audio clip of Former President Bill Clinton and to Cheryl Holder, Homer Venters, and Wanda Irving for their inspiring TED talks.
Foot Notes:
1. White House Television (WHTV), “Apology to Survivors of the Tuskegee Syphilis Experiment,” Clinton Digital Library, accessed March 16, 2021, https://clinton.presidentiallibraries.us/items/show/16076.
2. The link between climate change, health and poverty
3. Exposing the deadly health risks of incarceration
4. How the US medical community fails Black mothers
Unite Us is a technology company focused on addressing Social Determinants of Health and closing the gap on health disparities. In this episode, Adrienne and Georgina Dukes discuss the work Unite Us is doing.
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Hosts:
Adrienne Mann
Guest:
Georgina Dukes
Special Thanks to Unite Us and Emily Rogan
The nation is reckoning with racial justice issues that make us rethink what it means to provide high-quality health care. In this episode, Amanda and Dan Hyman discuss building a quality program based on Safe, Timely, Effective, Efficient, EQUITABLE, and Patient-Centered Care.
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Hosts:
Adrienne Mann
Amanda Laramie
Guest:
Dan Hyman
Special Thanks to Children's Hospital Colorado
Making a staffing schedule on a regular day is the stuff of nightmares for the average health center manager. What happens when you layer on screening, testing, vaccinations, and COVID-19 callouts? Staffing can feel impossible. In this episode, Ryan and Adrienne discuss the best practices they've seen for staffing during COVID-19.
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Hosts:
Ryan Jury
Adrienne Mann
The COVID-19 vaccine feels like the light at the end of a tunnel. Distributing the COVID-19 Vaccine though requires a multi-layered distribution strategy that relies on the cooperation and collaboration of the federal government, state government, local government, organizational leadership, and frontline staff members. In this episode, we'll hear about the lessons learned from two health center leaders who are guiding their organization to meet this challenge for their patients, their community, and the world.
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Host:
Adrienne Mann
Guests:
Tim Starkey
Sierra Dirden
The past year of living with COVID-19 has felt like an onslaught of challenges, stresses, and change. But, what happens when you capitalize on the changes and harness them to reinvent your entire organization? During this installment, hear from Amy Falk and Alicia Jimenez of Health Partnership as they discuss their DPI™ journey during COVID-19.
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Guests:
Amy Falk
Alicia Jimenez
Host:
Adrienne Mann
During this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times.
This installment will focus on some unique changes to the medical assistant role. Harpreet Sanghera, will share with us some unique ways that medical assistants can continue to be present in delivering quality primary healthcare.
Guest:
Harpreet Sanghera
Host:
Ryan Jury
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
During this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times.
This installment will focus on some unique changes to front desk operations. Amanda Laramie, will share with us some front desk tweaks that we all can do, modify, or tailor to our health center operations.
Guest:
Amanda Laramie
Host:
Ryan Jury
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
COVID -19 has been apart of our lives now for several months now. This pandemic has disrupted healthcare and led to many health centers developing and implementing innovative ideas.
Have you gone back and looked at those early implemented processes? Are there patient barriers, processes contributing to employee burnout, or activities that are generating patients complaints?
During this installment we are going to review a few basic concepts of Rapid Redesign Testing aka as RRTs.
Resource Links:
Tips & Tricks for Using Walkie-Talkies
Drive Thru Clinics - A Field Guide
Guests:
@adrienne_DPI
Host:
Ryan Jury
Are you drowning in seemingly useless data?
Every aspect of a health center’s operations can be tracked using data, but it is the health centers that utilize data to problem-solve and innovate that are the most successful. Not only does this podcast discuss the ways data can be tracked and what should be tracked, but also methods to apply data to innovation to avoid its collection being “busy work.”
Data expert and former Coleman Associate Carlos Avina, joins us in this podcast to discuss the ways health centers can utilize data creatively. In our order for data to be used to its potential, you must develop it, understand it, and tie it back to a purpose. This process begins by identifying goals and data metrics that relate to those goals which provide the opportunity to assess yourself against industry standards.
According to Avina, this process of data utilization can help an organization identify problems, create solutions to pre-existing problems, and be predictive of patterns within the organization. Through healthcare and other examples, Avina will navigate you through starting the big data conversation within your organization to ways to fully utilize data.
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Book References:
The Five Dysfunctions of a Team: A Leadership Fable
Big Data: A Revolution That Will Transform How We Live, Work, and Think
Guests:
Carlos Aviña
Host:
Ryan Jury
During this installment we are going to define, unpack and explore the benefits for care coordination and care & case management, during the COVID 19 pandemic.
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Guests:
Art Jones
Adrienne Mann
Host:
Ryan Jury
This installment will come at a time where many providers may find themselves pushed into the deep end of telehealth. This is a round table interview with four medical doctors about providing telehealth. Some have just started and some have been providing telehealth services for a few years. As a disclaimer none of these conversations are meant to provide medical advice, diagnostic advice, etc. it’s surely operational and process advice only.
Synopsis: As we grapple with the COVID-19 pandemic, we have been challenged to change the way we think about how healthcare is delivered. Because of social distancing guidelines and people’s overall desire to limit their contact with others, telehealth exams have emerged as one of the most efficient ways to deliver medical care to patients without physically coming into contact with them. Telehealth is the distribution of health-related services and information via electronic communication technologies.
This podcast offers insight into telehealth visits through an interview with four physicians. These doctors explain what a telehealth exam looks like as well as the obvious and subtle differences between telehealth exams and in-person exams. They share how they handled their own skepticism during the transition to seeing patients via telehealth and how they moved to see patients who presented with more complicated symptoms via telehealth. They also share how they helped their patients deal with their own skepticism about this new way of seeking care. In short, this transition brought these providers back to the basics: trusting their gut.
Telehealth exams are an innovative way to deliver medical care to patients without the added risk of an in-person exam during a pandemic. If you are curious about what a telehealth exam is or how to get over the hump of being confident in the quality of care you are providing via telehealth, this is the podcast for you. Through sharing personal experiences, these doctors can prepare you for what to expect during your telehealth exam and touch on common questions that people have about these exams.
Host:
Ryan Jury
Do you want to learn how one health center extended a week's worth of PPE (Personal Protective Equipment) into 32 days? Tune in for our special episode where we interview a COO of an east coast health center about their best practices and innovations responding to the COVID-19 crisis.
We hope you can take some of their ideas, build upon them and extend your own supplies of PPE in this tenuous time.
For more tools, solutions and downloadable COVID-19 toolkits, visit us at ColemanAssociates.com.
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Guests:
Ryan Jury
Host:
Amanda Laramie
This weekend we recorded a special episode in relation to the current events. We are going to explore how habits can diminish our ability to combat COVID19 in the healthcare setting. We interview Mellisa Stratman and explore some strategies around communication, scheduling, decision making, and coaching. We hope you enjoy it, and please be safe out there.
Synopsis: We are in unprecedented territory with COVID-19, and it is crucial to remain innovative in our ability to combat it in the healthcare setting. This podcast offers insight into how our habits can help or diminish our ability to do this. Through discussing strategies around communication, scheduling decision-making, and coaching, we want you to be better equipped to combat COVID-19 in a healthcare setting.
When communicating, make it a habit to relay to people what is in it for them, and connect the communication directly to the person. Joining behaviors and outcomes can alter people’s perception of communication and will help interest them in hearing what message follows. Additionally, your discussions must make people feel supported and acknowledged. Lastly, always make a habit of communicating clearly.
After communication, this podcast evaluations scheduling decisions. Does your patient need to come in for their follow-up, or can their needs be met through a virtual visit? The habit is meeting face to face, but by making this decision with patients, we can change that habit and prioritize in-person access for groups that need it most.
Lastly, this podcast offers insight on how to coach to be successful. With the vast amount of change happening right now, staff must be coached through these changes. Once you decide to do a new process, communicate well, guide your team through the transition by leading through example, and giving feedback to ensure improvement and success
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Guests:
Melissa Stratman
Host:
Ryan Jury
In this installment you will hear from Melissa Stratman and Roger Coleman. The two of them respond to the common question of how to manage resistance. Maybe the problem is more than just resistance? Learn how to help staff and management work through resistance to change.
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
Roger Coleman
Melissa Stratman
Hosts:
@AmandaLaramie
@Ryan Jury
In this episode we continue to discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health.
We left you on a cliff hanger last time, so we'll wrap up Kaitlin's story about Hunter's model today and hear what their primary care providers think of the integrated behavioral health model. In this episode, we hear the conclusion from our last episode, episode #14. We will learn more about Hunter Health's evolved and advanced integrated behavioral health model as well as how Hunter bills for these visits and makes their model work for them financially.
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
@Kaitlin Boger, E.d.D, LMSW, LMAC
Host:
@AmandaLaramie
@Ryan Jury
In this episode, we discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health.
The line between integrated health and behavioral health can be a blurry line for some organizations. Hear first-hand in this podcast how Hunter Health Clinic does integrated health from Director of Integrated Care, Kaitlin Boger. Kaitlin walks us through the difference between Behavioral Health (BH) and the BH Integrated care model and its evolution over time. Additionally, how Hunter provides access to patients needing behavioral health services.
Kaitlin describes the way in which their integrated care model reduces the patient wait time between seeing the medical provider and the behavioral health specialist. Rather than seeing patients after the provider, integrated care consultants began seeing patients before the medical provider, which she realized allowed them to provide better care as they often uncover more details from each patient.
The integrated care model allows wider access to behavioral health for the entire community. If your organization or health center is looking to improve upon its integrated BH model, this podcast will provide you with experience and tips to improve your system
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Guests:
@Kaitlin Boger, E.d.D, LMSW, LMAC
Host:
@AmandaLaramie
@Ryan Jury
In this special Leadership Series, we interview Amy Feimer, CEO of Hunter Health, a FQHC and Urban Indian Health Program in Wichita, Kansas. We learn how Amy and her team achieved a 36% reduction in their patient cycle time (70 to 45 mins), a 99% charting completion rate, a 48% reduction in their abandoned call rate (25% to 13%) and an increased staff engagement score in the 89% percentile.
This episode highlights ways to improve both provider and staff satisfaction in ambulatory care. Amy describes the ways in which her organization improved upon their abandoned call rate, their cycle time, and their documentation process and turn around time. Additionally, we hear insights she has had on how to lead people through change and the ways in which coaching people on data can be beneficial.
Hunter Health reduced their abandoned call rate by redefining roles responsible for that rate and by using data to anticipate when peaks would require staffing shifts. Cycle time reduced nearly 35 minutes by implementing the DPI™ team dance workflow and a sheep and shepherd model of care. In this model and workflow, there is a designated lead in charge of directing workflow. This model also improved upon their documentation process as teams began charting in real-time.
Through these changes and the implementation of a validation process, the organization has jumped to the 80th percentile in staff engagement scores. Listen to this podcast to hear exactly how Hunter Health was able to implement these changes, as well as how it helped their staff.
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Guests:
@Amy Feimer
Host:
@AmandaLaramie
@Ryan Jury
In this podcast, we are joined by two executive leaders of an organization out of Indianapolis: Dr. Dawn Haut and Mendy Rosa. Dawn, the CEO, and Mendy, the COO, talk us through their organization’s culture change over the last few years and the way in which they, as leaders managed the change with staff. Using their ‘just do it’ mentality, Dawn and Mendy were able to improve access to their patients and become the ‘Yes’ clinic.
In addition to specific actions taken by Dr. Haut and Mendy, and their health center, we hear their methods for sustaining the innovation they have achieved. This consists of staff accountability, a transparent sharing of data, and finding leaders that can change with the culture. Both leaders also discuss the importance of preparing staff for change and tips for leaders to prepare themselves for change, such as gaining or retaining humility and leaning into the ever-changing industry.
We also hear Dawn and Mendy's favorite book recommendation, "No Ego" by @Cy Wakeman, and how they applied the book's principles to their own cultural change efforts.
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Guests:
@Dawn Haut
@Mendy Rosa
Host:
@AmandaLaramie
@Ryan Jury
In this special Leadership Series we continue our interview with Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear more of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois.
If there is something that you are interested and would love to learn more, reach out to us and let us know.
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
@Donna Thompson
Host:
@AmandaLaramie
Ryan Jury
In this special Leadership Series we start by interviewing Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear some of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois.
If there is something that you are interested and would love to learn more, reach out to us and let us know.
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
@Donna Thompson
Host:
@AmandaLaramie
Ryan Jury
Is Patient Access a problem at your health center? Have you tried different methods to get patients in for appointments sooner but still have a high Third Next Available Appointment (TNAA)? In this installment, we explore how a Simplified Patient Schedule works and how it can help you create a smoother, more predictable day that works better for patients and better for staff too.
Find out what is within your control, what is outside of it and find the wisdom to know the difference.
If there is something that you are interested and would love to learn more, reach out to us and let us know.
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
@AmandaLaramie
Melissa Stratman
Host:
Ryan Jury & @AmandaLaramie
This episode talks about the challenges of sustaining change, coaching, and the time investment needed to sustain those changes through coaching. We explore coaching tips and tricks from Harpreet and Amanda with over 16 years of coaching under their belts.
In this episode, we have the privilege of speaking with Dr. Tim Spurrell, who shares with us his reflections and thoughts on how to work through burnout. He shares his journey and insights which make this episode unique because we leave the theoretical behind and get to hear a real boots-on-the-ground example.
Synopsis: In this podcast, hear directly from a provider about how to work through burnout. Tim Spurrell is a board-certified OB-GYN and a Medical Director to many clinics. Dr. Spurrell discusses how his objective is to make a lot of diagnoses, rather than one particular diagnosis while still delivering quality care.
By focusing on what he can change, Spurell found ways to combat burnout. Often practitioners are frustrated because they don’t see much of their work coming together outside of the diagnosis, and there is little connectivity within the office/health center. Combat this feeling by creating a robust team environment within the center--A team environment that is more than just a “team” in name, but rather one that can be “felt.” Spurrell created a team with his medical assistants. Not only did he feel more connected to staff and patients, but this change also helped him gain more control of his life as he had previously thought he had less power in the office than he wanted. The newly designed team dynamic between him and his assistant had him leaving the office on time, enjoying his full lunch break, and relieved him of much of the burnout feeling he was having.
Spurrell continues to discuss the ways in which he created this dynamic with his medical assistant and the areas in which he has delegated work to his assistant to minimize burnout. If you are feeling burnt out or a lack of connectedness to your practice or patients, this podcast will offer ideas and methods to combat both of those feelings.
During this installment, we wanted to provide the "moon" for encouraging people to “shoot for the moon”. In this episode, we are joined by the iconoclastic innovator that brought you Coleman Associates, Roger Coleman. Roger joins us to talk about innovation and share experiences with excellent innovation and his encounters with ‘pirate innovators.’ Though touched on in Podcast #5, Roger refreshes our memory of the four stages of innovation: catalytic change, acquired adaptability or acquired agility, preeminent performance, and inspiring innovation.
Roger highlights examples he has seen in his career including the example of Steve Jobs/Apple computing in which he has inspired innovation to drive change and witnessed success centered around patient care. Through these examples, we learn that innovation magic can happen when you have the right people with varying expertise on a team. Additionally, top management plays a critical role in refreshing the values of the organization and driving patient-centered innovation.
Listen to this podcast to hear from an innovator where things can go and how ‘pirate innovators’ are successful and allow creative ideas to challenge your organization’s willingness to innovate.
Put you seat belt on and make sure those tray tables are up….
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
Roger Coleman
Host:
Ryan Jury
"It’s more fun to be a pirate than to join the navy". - Steve Jobs
During this installment, we are going to review the steps to becoming an innovative health center. For those who have listened, you may have asked yourself, "What is so innovative at reducing no shows?"
Synopsis: This podcast reviews the steps to becoming an innovative health center. While many of us think about what health centers are doing that is working and try to conform to those methods, we overlook why it is so essential for health centers to try new approaches. When conforming, you conform to the expectations of today. So what happens if expectations are different tomorrow? You are out of step again.
Though change may create chaos within an organization, humans are adaptive animals, and their habits are 85% of the formula for change. To become an innovative health center, your organization must flex a new muscle and learn new practices. This podcast describes how these habits can are established gradually to ensure successful implementation in the long run.
The stages of innovation discussed in this podcast are Catalytic Change, Acquired Adaptability/Agility, the Preeminent Performance, and the Inspiring Innovation. The catalytic change is the first in a series of changes that get staff excited and moving. The second stage consists of a bunch of changes happening concurrently acquiring a new sense of adaptability. The Preeminent Performance stage comes when the organization consistently used data tracking and analysis to steer performance and future performance. In the final stage, Inspiring Innovation, we see real innovation and the implementation of new processes on an ongoing basis.
If there is something that you are interested in and would love to learn more, reach out to us and let us know.
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
Roger Coleman
Host:
Ryan Jury
Let’s say that you have attempted several no show reduction ideas, but are just stuck. In this episode we are going to review what Robust Confirmation Calls are and how they can be a core process to no show reduction. In addition, we will explore ways to shift things into the next gear with 2 additional plays: Be Nice and Pack Your Parachute
Are you frustrated with No Shows and the impact it has on healthcare, start running a few of the plays? Get your copy of the No-Show Playbook here.
If there is something that you are interested and would love to learn more, reach out to us and let us know.
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
@AmandaLaramie
@adrienne_DPI
Melissa Stratman
Host:
Ryan Jury
During this installment we are going to discuss patient access, ways to start tackling now shows, and the Atlantic City play. Sadly the play is not called the Vegas play. Join us as we interview Amanda Laramie, Trainer & Coach of Coleman Associates, and discover a play from the No Show Playbook.
Are you Frustrated with No Shows and the impact it has on healthcare, start running a few of the plays? Get your copy of the No-Show Playbook here.
If there is something that you are interested and would love to learn more, reach out to us and let us know.
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
@AmandaLaramie
Host:
Ryan Jury
During this installment, we are going to talk about the similarities between President Ronald Regan and No Shows. What do No Shows and Ronald Regan have in common?
Join us as we have the pleasure of talking with the Coleman Associate Adrienne Mann and learn about the Ronald Reagan No Show Play and how it can impact access for patients.
Are you Frustrated with No Shows and the impact it has on healthcare, start running a few of the plays? Get your copy of the No-Show Playbook here.
If there is something that you are interested and would love to learn more, reach out to us and let us know.
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
@adrienne_DPI
Host:
Ryan Jury
During this installment, we are going to talk about no shows and a solution to address this common problem.
Do you prepare and get ready for patients to show up for their appointment through huddles and pre-visit planning? Do you feel like all of that preparation is for nothing when the patient never shows up? Join us as we interview Melissa Stratman, CEO of Coleman Associates, and discover a play from the No Show Playbook.
Are you Frustrated with No Shows and the impact it has on healthcare, start running a few of the plays? Get your copy of the No-Show Playbook here.
If there is something that you are interested and would love to learn more, reach out to us and let us know.
Tweet us @colemanassoc, send us an email, or follow us on Facebook.
Guests:
Melissa Stratman
Host:
Ryan Jury