Stay Curious with Dave Fish: Recent Episodes
CX of M Radio
Dave Fish, Ph.D., founder and CEO of CuriosityCX, is an exceptional storyteller who turns everyday customer experiences into inquiries and explanations of the customer experience from a perspective that only someone with Dave's unique background can.
Listen in on Dave’s love affair with his Land Rover…and what companies can learn from it…
Dave quickly reviews free governmental, non-profit, and for profit sources to help make your business case bullet proof.
This week we take a peak on how to do customer insight work in the right order..by doing it backwards.
In this episode of Stay Curious, Dave discusses why product launches often fail due to consumer research miscues and offers three things you need to know when conducting consumer research.
In this episode, Dave stresses that customers buy experiences, not products, and describe the features and attributes of products that drive the customer experience.
In this episode, Dave recounts his experiences with Riviera Barbershop in Redondo Beach, California, and what makes them so exceptional that he is willing to travel from Arkansas to get a shave and a haircut.
In the inaugural episode of Stay Curious, Dave draws on his lifetime of experiences eating pizza in his childhood home in explaining what separates three local pizzerias from the national competition in creating satisfied and loyal customers.