FNF UNPLUGGED: Recent Episodes
FNF Family of Companies
Providing real solutions for real industry challenges, and the success tools to help you grow your business. FNF Unplugged delivers insight from industry leaders across the country in a fun and informative download. FNF Unplugged is a National Agency Operations Production. This podcast is being provided for informational purposes only. The podcast is not a comprehensive overview of the subject and is not intended to provide legal or financial advice, or an endorsement of any product or business. The views expressed by podcast guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent including Fidelity National Financial or its directors. Please seek legal or financial advice before taking any action on the matters or products discussed herein.
Seasoned title insurance professionals have likely forgotten more than some who are newer to the industry have yet to learn. That said, you're never too experienced for a refresher course in the nuances of the complicated, and often strict insurance product we provide. In this episode, FNF's Linda Grahovec calls on industry expert, attorney Bush Nielsen, for a refresher course in title & escrow
If higher mortgage rates and scarce housing inventory wasn't enough, now a spike in homeowners insurance premiums adds another challenging ingredient to buying a home. The Florida market is in the crosshairs, but why are places far removed from hurricanes and wildfires also being impacted by rate hikes? In this episode, FNF's Chuck Cain calls on industry expert Joseph Petrelli, President and Co-Founder of Demotech, for insight and answers.
The digital age offers the opportunity for seamless, secure, paperless real estate transactions. Yet the industry is slow to adopt and reluctant to implement technology or applications that have proven to save time and money. In this timely download, FNF's Chuck Cain welcomes Stavvy's EVP Digital Strategy Tim Anderson to cover not only the "what", but the more important "why" of digital adoption, and offer solutions for real estate professionals.
Recent Fed news has relaxed mortgage rates and while there's still a ways to go, ANY positive signs for the real estate market is welcome news as we close out a challenging year. In this year-end download, FNF's Chuck Cain welcomes ICE VP of Enterprise Research Strategy Andy Walden, who delivers an upbeat assessment. While mortgage rates will likely fluctuate in the year ahead, Andy shares positive data on foreclosures, home equity and other factors that point to an improving market in 2024.
The dust hasn't settled, and likely won't for several years, but one thing appears to be certain: The real estate industry as we know is about to change dramatically, particularly for buyers agents. The impact of Missouri's Sitzer-Burnett verdict will also be felt by lenders and title agents. In this timely episode, FNF's Chuck Cain calls on real estate industry veteran Arthur Sterbcow, who offers candid takes on the verdict, and how his forecast for the future of the real estate profession.
Fall conferences are in the books and FNF's Chuck Cain has made the rounds, returning with the latest info from industry insiders. Think the recent verdict in Missouri won't impact title & settlement? Think again... Chuck explains why, and also provides an update on the activity of federal regulators as they ramp up scrutiny of the of the real estate industry.
Often referred to as "energy", our emotions and mindset are key in what is no doubt a challenging real estate market. Data, and accurate tracking, is also critical so we're devoting our time and resources to the partners and relationships that drive our business. In this sales-focused download, FNF's Chuck Cain, Ethan Powsner and Tim Hooper team up to share their insight on harnessing emotions and following the numbers to grow your business.
In the cyclical world of real estate brokerage, lending and settlement services, regulators often take action when the market is slower. That's the case this year as we're seeing stepped up enforcement action, which is time consuming and costly. On top of that, the person who handled compliance may have been a victim of budget cuts. In this episode, FNF's Chuck Cain leads a conversation with Josh Weinberg, Co-Founder and President of Firstline Compliance. Josh offers insight on what he's seeing, and how smaller companies can handle this issue.
The downshift in the real estate market allows industry professionals the time to re-engage with teams and sharpen sales tools for the opportunities ahead. In this episode, FNF's Chuck Cain welcomes FNF VP of Training & Technology Tim Hooper. Tim shares how he's coaching real estate agents and title professionals as we prepare for the next cycle in the real estate market.
Location, location, location: The reason it's a cliche, is because it's true. Specific markets are feeling more pain, particularly in the office sector, than others. How will things unfold in the years ahead? And what sector are investors still bullish on? For those answers and much more, FNF's Chuck Cain calls on Jamie Woodwell, Cie President in the Research and Economics Group and the Mortgage Bankers Association (MBA).
Mortgage rates remain elevated and inventory is severely constricted in most markets. The good news is the job market is strong, and it appears if a recession does hit, it'll be mild. So the obvious question is this: When will we arrive at the intersection of favorable rates and increasing inventory? Few in the industry possess the data and insight to accurately forecast this answer, and Black Knight's Andy Walden is one of them. In this episode, FNF's Chuck Cain gets an update that gives us direction.
Often times important topics become a buzzword or acronym that gets lost in the day-to-day and month-to-month world in the real estate business. But for the next generation of real estate professionals, there is an opportunity to grow business by connecting with a diverse community. In this episode, FNF's Chuck Cain welcomes attorney and closing agent Barry Miller, who shares his perspective and insight.
In part 2 of our series, FNF's Linda Grahovec welcomes back marketing expert Wayne Stanley from Bowe Digital to share what he's seeing, hearing and interacting with in the real estate marketing world. CAUTION: This information may offend real estate professionals who are sending out marketing materials at the post office. Seriously, everyone has their comfort zone, but Wayne encourages you to think beyond your website and focus on visuals in other mediums.
Bonus Read: https://www.linkedin.com/pulse/perfectionism-poison-pretends-vitamin-life-going-messy-jon-acuff/
A calm real estate market means more professionals are tuned into market news, updates and personal development. It's an ideal time to be in touch with referral partners and building new relationships. But how much is TOO much? And what happens when the marketing "flavor of the month" goes stale, or isn't work for your business model. In Part 1 of our 2 part series, FNF's marketing guru Linda Grahovec calls on industry expert Wayne Stanley of Bowe Digital for a download on how to formulate and execute a successful marketing plan.
As the conversation continues between FNF's Chuck Cain and real estate and lending industry veteran Dave Stevens, the focus shifts from regulatory and compliance concerns to the bigger issues ahead. Affordability, or lack thereof, due to a significant shortage of housing inventory, will continue to pinch the housing market even as rates are expected to ease in the latter half of 2023. Stevens offers his take on what Uncle Sam needs to do- but don't count on anything happening anytime soon.
In the opening download of this riveting two-part conversation, FNF's Chuck Cain welcomes industry insider and veteran Dave Stevens for a candid take on the real estate industry. In his 40-year career, Stevens has seen and done it all, as a top loan originator, CEO of the Mortgage Bankers Association, and Federal Housing Commissioner. Stevens doesn't pull any punches when it comes to The Fed, mounting compliance concerns, and the real estate industry's slow adoption of technology.
The pandemic is thankfully behind us, and one of the positive outcomes was the forced push into e-notes, digital closings and a more flexible, streamlined process for the real estate industry. That said, challenges remain, and industry players will need to work closely together to as we take the next stop to save clients time and reduce cost. In this episode, FNF's Chuck Cain welcomes industry expert Camelia Martin of Snapdocs to give us an update.
He may be one year into his well-deserved retirement, but John Voso hasn't forgotten about the industry he helped shape. Fact is, John has probably forgotten more than most of us know the business! In this entertaining and heartwarming episode, FNF's Linda Grahovec reconnects with John, who offers his insight.
The market may have downshifted, but the bad guys have ramped up their game. Over half of the real estate transactions in Q4 of 2022 had vulnerabilities which could lead to fraud. In this important download, FNF's Chuck Cain invites FundingShield Chairman & CEO Ike Suri to share the recent report, and offer insight and advice for all parties involved in closing real estate transactions.
We open Season 4 of FNF UNPLUGGED with an adrenaline rush of creative juice from NYT best-selling author, entrepreneur, investor and keynote speaker Josh Linkner. In this episode, Josh motives and inspires with his keys to reinventing your business. FNF's Linda Grahovec leads this motivational conversation, as Josh provides real world examples you can apply to your business, and your life.
At this point, we're all aware that the year ahead will be challenging in the real estate industry. And while the market conditions have shifted significantly, other threats loom: cybersecurity concerns, government intervention, accessibility and new consumer privacy laws are all in play. In this episode, FNF's Chuck Cain offers an update and guidance on what title agents can do to prepare and protect their business.
Rising mortgage interest rates, a looming recession, and sagging consumer confidence are all the ingredients for an extremely challenging real estate market in the year ahead. Title agents who are prepared will not only survive, but can thrive as competitors who don't adapt will find themselves cutting staff and profits. In this episode, FNF's Chuck Cain calls on Ethan Powsner, VP of Market Development at FNF to offer a candid assessment and back to the basics advice for title agents to implement now.
The headlines are intended to grab us and get that click. But what's really going on in the bond markets? What direction are mortgage interest rates headed? And what key data are industry insiders watching to determine how, and when the market will improve. In this episode, FNF's Chuck Cain calls on respected industry expert Andy Walden, VP of Enterprise Research & Strategy at Black Knight for his analysis and forecast.
With the industry adjusting and teams seeking to grow or maintain by acquisition, there's a new pipeline of talent to explore. In this episode, FNF's Linda Grahovec welcomes Nathan Britsch, EVP of Compliance at Neighborhood Loans. Britsch provides a lender's perspective on the future of mortgage financing, qualification changes, being tactical versus strategic, and how chasing that bright shiny object works against us. Plus, tips on what your business should be doing and checking now while the pipeline is slower including creating efficiencies within your organization and for your customers.
The industry was forced to go remote, mobile & virtual during the pandemic. Now, a sudden and dramatic downturn in the market will likely cement Remote Online Notary or RON as lenders look to save money on every single transaction, at every title agency or attorney's office regardless of size. In this episode, FNF's Chuck Cain welcomes digital advocate Toni Carroll who explains why RON is here to stay, and why you should embrace it.
When asked the question "What do you want to be when you grow up?" none of us answered "title examiner" or "escrow officer". With the exception of a few family title businesses, most of us landed in settlement services from another profession, or a career change. In this episode, FNF's Linda Grahovec connects with 40-year industry veteran Leslie Midgley, who shares how she's stayed at the top of her game and helped others do the same.
He's worked his way up from an agency sales rep, through management roles, the executive suite and now, Mike Nolan is the CEO of the FNF Family of Companies. Few are as well-versed and in touch with the industry, our people, and our agents as Mike. In this episode, FNF's Linda Grahovec leads a master class in leadership with Mike, who pulls from his 35 years of experience, offering insight everyone in the industry can benefit from.
Real estate is literally in Dan Elsea's DNA. The third generation co-owner, with brother Stuart, of Michigan's Real Estate One has weathered the inevitable market cycles just like his father and grandfather before him. In this episode, FNF's Chuck Cain calls on Dan for a market update, perspective, and reflection on what's kept this family business running successfully since 1929.
Part 2 of a Sales & Marketing One Two Punch:As the real estate market transitions to a healthy balance over the next year, the focus will be on YOU. Your people skills, your communication, and your ability to differentiate yourself from your competition. In a world where we're often viewed as a commodity, there's never been a more important time to flex your marketing muscles! In this episode, FNF's Linda Grahovec calls on "The First Lady of Sales" Dr. Cindy McGovern, to share her tips for building your brand, creating it, living it and selling it.
Part 1 of a Sales & Marketing One Two Punch: When the real estate market is on tilt, we're too busy chasing deals and closing business to focus on sales improvement. With market conditions changing fast, now is the time to focus on your sales skills, or areas needing improvement. In this episode, FNF's Linda Grahovec checks in with Darlene Wilsey, FNF's National Agency Director of Sales Training for a pep talk and practical applications to improve your sales skills now.
You were either born into this business, or you stumbled into it... Some of you remember the IBM Selectric Typewriter and Xerox machines, others might have to Google that. Whether you're an industry veteran or a newbie, you need to know your numbers to survive. In this episode, FNF's Chuck Cain invites Lodestar Software Solutions Founder & CEO Jim Paolino to offer his insight after growing up in a business where the only thing constant is change.
Insurance is what we do. But how do we insure ourselves against a 24/7 threat that could put us out of business in a matter of seconds? In this episode, FNF's Chuck Cain welcomes cyber insurance expert and settlement industry-specific partner Peter Riebling to the podcast for an a conversation we all struggle with.
As we continue our conversation with former ALTA CEO Michelle Korsmo, who now leads the National Restaurant Association, FNF's Linda Grahovec delves deeper into the importance of association engagement. Korsmo shares what leaders can do to provide value for members, and her task of supporting over 500,000 member restaurants across the nation.
Connections are critical in the real estate industry, and few professionals are as plugged in as Michelle Korsmo. The National Restaurant Association President & CEO served in the same capacity at the American Land Title Association (ALTA), where she doubled membership and revenue during a decade in leadership. In this episode, FNF's Linda Grahovec connects with Korsmo for key takeaways on association engagement in Part 1 of our conversation.
Memo to attorney closers: Get rid of the overstuffed leather chairs, box up your lobby's legal library, and take down the myriad of diplomas on your wall. Consumers don't care, and a growing number of them won't visit your office anyway! In this episode, FNF's Chuck Cain welcomes South Carolina attorney Gary Pickren, who shares how he continuously improves the customer closing experience. And Gary's tips work for independent title agents too!
After back-to-back record setting years, the real estate industry is adjusting to higher interest rates while consumers deal with raging inflation, higher gas prices and watch their retirement savings dwindle each day. If your business wasn't healthy prior to this downshift, we don't blame you- we've all been busy! Now is the time for a check up, and FNF can help you. In this episode, Chuck Cain invites FNF's Vice President, Market & Technology Development Ethan Powsner to share how he and his team help agents improve their business.
Rising mortgage interest rates grab headlines, but that's not the only thing real estate professionals are adjusting to. Information security is also top of mind as regulators and lenders require title agents big & small to secure their data. Real estate brokers will also be impacted if they fail to comply with strict security measures. In this episode, FNF's Chuck Cain welcomes industry veteran James O'Donnell, President of Equity National Title which operates nationally. Jim shares his experience and outlook on the future of the industry.
It's been almost three decades since the real estate industry has seen an interest rate spike like we've experienced in the past 90 days. The benchmark 30-year-fixed rate mortgage flirts with the 5% range, cooling the purchase market and all but extinguishing the refi market. For perspective, analysis, and projections, FNF's Chuck Cain calls on Black Knight VP of Enterprise Research and Strategy Andy Walden.
The shift back to an office environment creates friction for those employees who prefer working from home. This presents significant challenges for independent agents in retaining key people, or attracting new talent. In this episode, FNF's Chuck Cain welcomes Eric Biro, Founding Partner of Anderson Biro, the nation's leading talent search firm for the title & settlement industry. Biro provides his insight on how to reward key people- and it's not all about money.
Opening doors to home ownership is critical to continuing the health of the housing market, the real estate industry, and title and settlement services. For many, buying a home is merely a dream that seems unattainable. In this episode, FNF's Chuck Cain welcomes Dione Joseph, Commercial Title Underwriter at Title First Agency in Columbus, Ohio. Chuck and Dione chat about their efforts to make home ownership a reality for more people .
Our industry is constantly changing, and with new leadership at the Consumer Financial Protection Bureau, expect even more scrutiny of the real estate sector, and that includes title settlement services. In this episode, FNF Senior Vice-President for National Agency Operations Chuck Cain provides an in-depth analysis on the issues and concerns the CFPB will pursue and what industry professionals need to be aware of.
RON is still a mystery to some, offering a bag of time-saving technology to improve the title & settlement industry. Others argue that RON isn't safe and will replace experienced staff providing good old fashioned customer service. In either case, we all need to learn about RON. In this episode, FNF's Chuck Cain welcomes Nicole Booth from Notarize to introduce us to the evolution of fully digital closings. We'll learn about the importance of working with local legislators and other stakeholders. The goal: Paving the road to safe, secure, efficient and streamlined digital real estate transactions as an option for consumers who want it.
You've built a successful business based on relationships, excellent customer service and closing transactions on time. Now, you're ready to call it quits and cash in. But how much is your business really worth? And have you made the right moves behind-the-scenes to not only attract a buyer, but deliver success after you're gone? In this episode, FNF's Chuck Cain welcomes title industry mergers & acquisitions expert Howard Turk who delivers his playbook for a successful sale.
If clip art and licking stamps are still in your marketing plan, it's time to shake it up! And for those of you who have mastered social media, what you were doing last year might not work this year. In this episode, FNF's Master of Marketing Linda Grahovec invites Bowe Digital's Wayne Stanley to share what's working, what's not, and why TikTok isn't just for silly dance videos.
As the real estate profession continues to evolve, adopting digital solutions to save time and improve customer service, the transfer of secure funds remains critical. In this episode, FNF's Linda Grahovec welcomes Jason Nadeau, Senior Vice-President and Chief Digital Officer of the FNF Family of Companies. Jason takes a deep dive into the various digital payment options, how they work, and what's appropriate for the real estate industry.
For more information go to our website:
https://nationalagency.fnf.com/FNF-Guidance/Digital-Closings
The pandemic forced all of us to do business differently. For some, that meant drive-through closings. But others took the leap of faith into the digital world and completed transactions via Remote Online Notary or RON. What was once only talked about became a reality. In this episode, FNF's Chuck Cain welcomes two of the leading experts in the industry. Stavvy CEO Kosta Ligris and CSO Shane Hartzler join us to talk about the past, present and future of RON, which will transform transactions for all players- real estate agents, lenders, and especially title agents.
As we approach year-end, we're already reflecting on what was another record year in real estate, in spite of forecasts that the market would likely cool off. In this episode, FNF's Linda Grahovec welcomes FNF Executive VP & Division Manager Rob Wineman to share his impressions of the past, what reports tell us about the year ahead, and resources he relies on.
In the midst of critical, time sensitive email communication that's vital to our strategic partners, consumers and closing transactions, we are bombarded by marketing emails and solicitations that interrupt our effectiveness each & every day. In this episode, FNF's Linda Grahovec connects with BombBomb's Shane Ryan to learn more about digital noise, unwanted distractions, and how it risks our revenue and relationships. These and additional stories are covered in the new book “Human-Centered Communication: A Business Case Against Digital Pollution”, a WSJ bestseller.
Racing. We do it every single day in real estate. We're on the clock, and our performance is measured in time, accuracy, confidentiality and delivering exceptional customer service. We are always seeking that extra edge that will give us an advantage over our competition. In this episode, FNF's Linda Grahovec scores an exclusive interview with Olympic triathlete Ben Kanute. The Chicago-area native shares the parallels between business & sports, and offers examples you can apply to your career.
The pandemic forced technology change in the real estate industry and much of it's here to stay. And while AI sounds intimidating and job threatening, that's simply not the case according to Hoyt Mann, President of Alanna AI. With staffing issues a chronic concern across the real estate industry, Hoyt shares the benefits of AI with FNF's Chuck Cain. This is a conversation that will inform, educate and have an impact on your bottom line.
Owning any business is challenging, and growing it while balancing day-to-day and month-to-month business and closings is a formidable task. What does it take to scale the operations you're already excellent at providing? For answers, FNF's Linda Grahovec calls on John Williams, Manager/Member at Bluegrass Land Title in Kentucky. In this episode, John shares his career journey, and how he and his team have duplicated their success in multiple markets across the state.
Regulators are focusing on the real estate and mortgage industries as they attempt to level the playing field and make home ownership more inclusive. As a result, the title and settlement industry will also be involved and independent agents will be responsible for ensuring new initiatives are delivered at closing. In this episode, FNF Senior Vice President of National Agency Chuck Cain details the hot topics attorneys and regulators discussed at the MBA's event, including the impact of climate change on the industry.
In an action-packed event in DC, attorneys and in-house counsel from the major mortgage lenders and regulators convened to share what they're working on, with proposed changes that could significantly impact the title and settlement services industry. In Part 1, FNF's Senior Vice President of National Agency Chuck Cain reports how lenders will handle the ongoing COVID crisis and racial justice reforms.
FNF's Linda Grahovec is the President of the Illinois Land Title Association for the upcoming year, while FNF's Elizabeth Wysong Berg serves as President of the Indiana Land Title Association through 2021. Both share a passion for the real estate industry, and are advocates for involvement, education and consumer protection. In this episode, Linda and Elizabeth sit down to compare notes and share how, and why, you should be a part your local associations no matter what industry you are in. Sharing your time and talents will result in growing both personally and professionally.
We're busy doing business, closing deals and keeping our customers happy. But who's watching after us and our data? We assume it's safe & secure in the cloud, or that a third party vendor will gladly grant us access when needed. In this episode, FNF's Chuck Cain invites Premier One COO Kevin Nincehelser to share what independent title agents and our partners must consider when handling their data.
While cyber criminals are grabbing the headlines, old school thieves and still at work every day with real estate schemes, forgery, identity theft or stealing loan packages loaded with personal info. Fraud is a constant concern, and stopping it is a focus for the FNF Family of Companies. In this episode, FNF's Linda Grahovec welcomes FNF National Escrow Administrator and fraud prevention expert Lisa Tyler to share real life horror stories that serve as a reminder to stay vigilant.
To learn more visit Fraud Insights: https://nationalagency.fnf.com/fraudinsights
This download is required listening: A 20 minute "check up from the neck up" for all independent title agents as three of ALTA's experts share their insight and critical updates to assist your agency. You'll learn how a free resource can increase your opportunity to work with lenders, plus the latest on the first refresh for ALTA Forms in over 15 years. FNF's Linda Grahovec welcomes ALTA's Kelly Romeo, Paul Martin and Steve Gold to give us an update.
There's no such thing as running an "independent" title agency these days. Regardless of how small or remote your office is, or the volume of your business, we're all connected. The exchange and sharing of data in a secure, encrypted file is required by big lenders to do business. If your agency can't deliver, you'll likely find yourself out of the business in short order. In this episode, Canopy CEO John Levonick joins FNF's Chuck Cain to share how smaller title agents can deliver the same level of safety and security as the big guys.
Title agents are well aware of wire fraud, but the threats to our clients, partners and our agency go beyond the transaction closing. Recently, a high profile ransomware attack on real estate industry provider called attention to the impact this has on smaller agents. You don't have to be one of the "big guys" to be a target. In this episode, cybersecurity expert James Chou from Buckley LLP joins FNF's Linda Grahovec to offer insight and advice on this growing concern for the real estate industry.
So how did you get into the title & escrow business? As we often joke, it wasn't the dream job as a kid, right? We all have a story to share, and for many title insurance professionals that includes prior life experiences that shape our career in the real estate industry. In this episode, FNF's Linda Grahovec welcomes Lea Ann Chadwick, Director of Professional Development at Land Title Company of Alabama. When she's not serving her team and clients, Lea Ann hops on her Harley and entertains her grandkids who call her "LaLa". She shares why storytelling versus selling is the best way to connect with your customers.
With over 1,500 people dedicated to agency business alone, the FNF family of companies are committed to supporting independent title agents across the nation. In fact, FNF President Mike Nolan worked his way up in the title business as an agency rep. Mike's firsthand experience with the relationship between agent & underwriter guides FNF's extraordinary support for our agent partners. In this episode, FNF's Chuck Cain welcomes Mike to share his career path, a market update, and advice for agency partners in the year ahead.
Thanks for taking FNF Unplugged along during your summer travels! While things are back to normal- or at least the new normal across most of the country, there's certainly no slowdown at the local or national level. In this episode, FNF's Chuck Cain shares a market update, the latest news on potential enforcement actions that could impact title & settlement agents, and how to stay connected with your referral partners in this virtual world.
Affordable housing initiatives are important, and without communication, cooperation and strategic partnerships between ALL of the real estate players involved, it can often be difficult to achieve success. Enter Steve O'Connor, the Mortgage Bankers Association's Senior Vice President for Affordable Housing Initiatives with CONVERGENCE, driving collective action with lenders, industry participants and government partners. In this episode, hosted by FNF's Chuck Cain, O'Connor shares the demographic trends driving the future of the real estate industry, and why finding solutions are critical to the real estate industry, and our nation.
The pandemic forced change and our industry adapted overnight. So are things going back to normal now? Nope... We may be heading back to the office, but that doesn't mean our clients will be joining us there. They now expect the convenience and time saving aspect of digital closings. That said, the process varies state-by-state and even county-by-county. In this episode, FNF's Linda Grahovec welcomes American Land Title Association experts Elizabeth Blosser, Vice President of Government Affairs, and Emily Tryon, Senior Director of Public Policy & Government Affairs, to talk us through digital closings.
We know it's been a hectic, record-setting run for title agents across the country. But our lending partners have also been keeping the same frenetic pace. In this episode, FNF's Chuck Cain connects with Wells Fargo's popular VP & Business Liaison Manager Kate Steineman who shares the latest from the lending trenches. What technology and innovation will stick? Are virtual & e-closings here to stay? What do agents need to know, and implement, to not only thrive, but survive on the road ahead? For the answers to those questions and more, this episode is a required listening...
She's considered the most influential woman in the hyper-competitive California home building market. 35 years ago Joan Webb answered the call from her best friend to leave her chosen career for the risks and rewards of the home building industry. Back in the late-1980's, she was usually the only female at the table. Today, she's calling the shots as the Chief Marketing Officer for the New Home Company. In this episode, FNF's Linda Grahovec welcomes Joan, who shares the triumphs and tragedies of her journey.
How could an entire industry and thousands of talented professionals in it be anonymous players in a field deemed "essential" in the midst of a global pandemic. Answer: We're all doing our jobs really well! Let's face it, the past year or so has been off the charts hectic, even by the always frenzied title insurance industry standards. In this episode, guest host Brian Bushlach welcomes ALTA CEO Diane Tomb and FNF's Rob Wineman to discuss the role the title industry plays and what you can do to assist in advocacy.
When the teacher asked "What do you want to be when you grow up?" not many of us answered "title insurance abstractor". Even for those who grew up in a family-owned title insurance agency, including Nicole Timpanaro, it wasn't the first choice. But when it was time for a career change, Nicole brought her business leadership skills back to the family business, leading the growth of Fortune Title. In this episode, Nicole joins FNF's Chuck Cain to share her family's success story.
The pandemic produced a red hot housing market and record numbers, but it also took a toll on our workforce, particularly women. While productivity actually increased in a work-from-home environment, it made family life difficult as working moms juggled virtual school with their career. In this episode, FNF Vice-President & National Agency Director of Education and Marketing Strategy Linda Grahovec leads a candid discussion with her friend and industry colleague Leslie Wyatt, Director of Regulatory Compliance at SoftPro.
With the convergence of a red hot real estate and a new administration, it's only a matter of time before the Consumer Financial Protection Bureau ramps up its enforcement activity again. But with the focus on battling COVID, passing an infrastructure package and diversity & inclusion at the top of the list, how long will it be before we see the CFPB in action? In this episode, FNF's Linda Grahovec welcomes ALTA experts Chris Morton & Steve Gottheim to discuss potential issues and concerns the CFPB will be prepared to tackle in the real estate industry.
Booming business over the past year has made up for any cost inefficiencies. But as we're all aware, the month-to-month and seasonal nature of the real estate business can create a budgeting dilemma- even in a normal, healthy market. Shifting fixed costs to variable costs is vital for all title agents, and now is the time to re-evaluate every expenditure. In this episode, FNF's Chuck Cain welcome's TitleWave President Leann Zinn to share strategies to streamline the time and cost involved in title searches.
Think you've seen & done everything in your career? What could possibly impact your business after you not only survived, but thrived in the midst of a pandemic? Well, "normal" has been redefined and there's no going back to the way things used to be. Change has been accelerated, and now all title agents, big & small, must adapt. In this episode, FNF's Chuck Cain explores the past, present, and future of the industry with Amrock CEO Brian Hughes.
The Voice of the title industry, the American Land Title Association (ALTA) is also a leading advocate for real estate and lending professionals. At the outset of COVID-19, ALTA spearheaded the successful effort to designate real estate-related activities as essential business. In this episode, FNF's Linda Grahovec welcomes ALTA VP of Government Affairs Elizabeth Blosser and Chris Morton, Senior VP of Public Affairs to share what ALTA is doing to support the real estate profession.
Just when you thought you had it figured out... yep, there's a new social media platform you better be up-to-speed on! And for those who think they've figured out how to leverage social media into real estate success, you might be surprised to learn you're doing things you shouldn't. In this episode, FNF's Chuck Cain checks in with our National Director of Social Sales Chelsea Peitz to get the latest info.
One year ago the world changed, and the real estate industry was forced to adapt within a matter of weeks. Numerous technology tools were quickly implemented along with safety protocols and creative closings to produce what was a record year for many professionals. Now, as we begin to emerge from COVID-19, what lessons were learned? How can we leverage this experience to continuously improve our industry? And what challenges must we still address and overcome? For answers, FNF's Linda Grahovec calls on American Land Title CEO Diane Tomb.
As we begin to emerge from a restricted, and record-setting run in real estate, new concerns arise. Will a new federal administration turn the attention to tighter real estate regulation? What did we learn or gain from doing business during COVID- and what will we keep doing? How can title agents effectively market to real estate professionals in this new environment? For the answers to these questions and more, we turn to FNF SVP of the National Agency Division, Chuck Cain.
Innocent and unsuspecting home buyers lose hundreds of millions of dollars each year to fraudsters who prey on their social media accounts, email and ultimately, steal their American dream. Wire fraud and the cybersecurity to prevent it are the most pressing, and daunting issues facing the real estate industry. In this episode, FNF's Linda Grahovec welcomes Krista Christensen, FNF's Risk Manager, Cyber and Wire Fraud Strategies, who shares why a device from the 19th century can protect you and your clients from the fraudsters.
The real estate industry quickly adapted to the challenges of COVID thanks to the entrepreneurial nature of our business, and the technology available. Now, as we begin to work toward a new normal, it's more important than ever to embrace change and implement technology to streamline your agency and serve your strategic partners and clients. In this episode, FNF's Chuck Cain welcomes Brad Stancel, CEO of ProcessFast, and Ed McDonnell, CEO of McDonnell & Associates and Boomerang Title, for an entertaining and informative conversation about what agents can do to keep innovating.
The pandemic put stress on specific segments of the commercial real estate market, while others are thriving. Few know the $4.4 trillion market, and the players involved, better than CRE Finance Council Managing Director Justin Ailes who leads the association's advocacy team. In this episode, FNF's Linda Grahovec catches up with Justin who shares the latest data, and more importantly his read on how certain sectors will perform in 2021.
COVID transformed how we conduct business, forcing immediate change that had been on the horizon for some time. The closing table is now virtual, and what was often an ordeal getting there has been streamlined by technology. In this episode, Stavvy Co-Founder Kosta Ligris joins FNF's Chuck Cain to share the latest on electronic signing, settlement, and how title agents across the country can adapt to better serve clients while improving the bottom line.
Real estate agents risk their lives every day in the process of helping the public buy and sell homes. And while safety is always top of mind, there are still scenarios where criminals target unsuspecting agents. For beloved agent, wife, mother and community leader Beverly Carter, a showing for a "husband & wife" turned into an attack, a kidnapping, and ultimately her death. In this emotional and poignant episode of FNF Unplugged, Beverly's son Carl Carter, Jr recounts the events of his mother's last day, and what the Beverly Carter Foundation is doing to protect the lives of real estate professionals today.
Nobody could've predicted what would happen in 2020, and even if they did nobody would've believed them! Well, it did happen, and in the midst of a global pandemic, COVID safety protocols and a seismic shift in how we do business, many in the real estate profession had a record year. Now the questions are, how long will this record run continue? Are low rates here to stay? Will a change in the political landscape disrupt the housing market? For the answers to these questions and more, we welcome FNF Executive VP and Division Manager Rob Wineman to share his forecast.
The real estate industry implemented sweeping changes overnight, quickly adapting to a COVID-19 world, and thriving in what was a record-breaking year for many. Now the questions are, what emergency policies, procedures and technological advances are here to stay? In this timely and relevant episode, FNF's Senior Vice President, Agency Division Chuck Cain covers these topics and more with Shane Hartzler, Director eMortgage Strategy and Operations at Fannie Mae.
A pandemic, social distancing and safety protocols have changed the way we do business. But the business itself hasn't changed: It's still about people, relationships and good old fashioned customer service. Nobody knows that better than Capital Title Owner & CEO Bill Shaddock. In the midst of an extraordinary year, Shaddock has empowered his team members and made significant acquisitions to make Capitol Title the largest agent in the country. In this episode, Shaddock shares how he built his company from a one man band to a national powerhouse.
The pandemic forced change in the real estate industry. Thanks to technology and teamwork, the FNF Family and our partners quickly adapted and thrived in a changing environment. What's next? For answers, FNF's Linda Grahovec calls on Chief Digital Officer Jason Nadeau, who shares how artificial intelligence, machine learning, and other technology will reshape our industry- and how Fabio fits into the conversation!
For more about Digital Closings from FNF’s Jason Nadeau, visit:
https://digitalclosinghub.com/
Regardless of the political outcome, change is the one constant in the real estate industry. In 2020, we quickly adapted to transacting business in the COVID-19 world. What issues and potential challenges are on the radar for the year ahead? Industry leaders turn to RESPRO President & Executive Director Ken Trepeta for guidance. With five years on Capitol Hill, almost a decade at NAR, and experience in the financial services sector, Ken has the contacts and experience to offer keen insight. He joins host Brian Bushlach to deliver a forecast on this episode of FNF Unplugged
Abandoned homes and lots, and more specifically a convoluted and challenging process to clear title, present a major obstacle in efforts to improve home ownership in urban communities. Nowhere is this more pronounced than Memphis, where only 43% of African Americans own homes, compared with 62% of Whites. Convergence Memphis is an initiative led by the Mortgage Bankers Association and the Tennessee Housing Development Agency, bringing together industry and community leaders to address the issue. In this episode, attorney & closing agent Jeff McEvoy joins us to share progress.
There are many parallels between business & athletics, but they don't often translate for those who didn't participate in competitive sports. That's where Ed Molitor comes in. His approach to coaching combines his experience as a high level player & mentor with his first hand knowledge of the unique challenges we face in the real estate profession. In this episode, FNF's Linda Grahovec calls a time out to huddle with Ed and get his formula for success: Think, Act and Execute.
https://www.themolitorgroup.com/
https://www.linkedin.com/in/themolitorgroup/
The real estate professional, and particularly the title and settlement industry, offers the opportunity for young, career-minded people to earn a great living and chart their own career path. But why are so few people choosing a career in this financial services industry? What can we do to diversify our ranks so that our people mirror those we're serving? In this episode of FNF Unplugged, FNF Vice President Shenita Baker joins FNF VP & Host Linda Grahovec to share her career success, and offer her thoughts and ideas to not only promote diversity, but to encourage the growth and success of all people.
As a 5-year-old, Elizabeth Mendenhall set up her own home office in her bedroom and was already preparing for a successful career in real estate. Nothing was handed to her. In fact, when she initially asked her dad for a job in the family real estate business he said "no". Eventually Elizabeth landed the opportunity, grew the business and worked her way up through the ranks to serve as the President of the National Association of Realtors in 2018. In this episode, FNF's Linda Grahovec welcomes Elizabeth to share her insight on unicorns, teams, and what it takes to be a successful leader.
Our late-breaking edition of FNF Unplugged is ready for download and discourse as the Consumer Finance Protection Bureau scraps the 2015 MSA Memo and issues new guidance. This just in... You can pay for actual, necessary and distinct services provided by a referral source as long as you pay no more than the reasonable value of the services. So, how do you value the services? What does this mean for the relationship between real estate professionals and lenders? Attorney Brian Levy joins FNF's Chuck Cain to break down the FAQ's and discuss how to interpret this guidance.
Could things get any crazier? Of course they could- that's the business we're in! After the initial panic, an adverse market refinance fee was postponed until December 1st. And while that bought the industry time to adjust, there's still plenty on our plates with RESPA and MSA's. In this episode, industry expert Brian Levy joins us for an insightful and light-hearted update on the mortgage & real estate markets, straight from his popular blog "Mortgage Musings".
The overwhelming majority of title insurance professionals are women, yet few rise to the ranks of upper management. Why is this the case, and what can be done by both women title professionals and management to even the playing field? In this episode, FNF Executive Vice-President Erika Meinhardt join us to share her insight, and offer solutions to help the next generation of women in the industry reach the executive suite.
The Consumer Financial Protection Bureau, or CFPB, is targeting a small Chicago-area mortgage lender, alleging it violated, among other things, the Equal Credit Opportunity Act. The lender vehemently denies the charges and is unwilling to roll over. In this episode, the defendant's attorney Marx Sterbcow joins us to share why a settlement or CFPB win would negatively impact the entire real estate profession. It's a fight for the integrity of the industry to prevent actions nationwide that could dramatically change the way we do business.
Aaron Davis literally grew up in the industry, working his way up at the agency his mom founded in Plant City, Florida. Aaron bought the company from his mom and has since added over 30 more offices to form Florida Agent Network. And that's just for starters- the entrepreneur is an industry leader, handling the state's first e-closing three years ago, and assisting hundreds of agents with their first e-closing during the pandemic. In this episode, Aaron shares his ingredients for success, all while having fun!
Just when we settled into a new normal and August staycations, the CFPB shocked the mortgage industry, then thankfully came to it's senses. Ellie Mae sold for 3X last year's valuation, and we were just getting settled in for the home stretch in 2020. Chuck Cain, SVP Agency Division for the FNF Family of Companies joins us to download & debrief on these major developments and take a light-hearted look back at the strange, record-setting trip we've been on the past six months.