Real Time Patient Feedback: Recent Episodes
Quality Reviews
Quality Reviews, Inc. enables hospitals and other healthcare provider organizations to collect and manage real-time patient feedback via smartphones and other web-enabled mobile devices. Focusing on service recovery, Quality Reviews' SaaS platform helps healthcare providers improve the experience for patients and their families through actionable patient feedback.
In this podcast, discussed about retail medical clinics with Rob Tadlock, RN, BSN, MBA, the Director of Business Operations of Vanderbilt Health Clinic at Walgreens. Rob joins us for a conversation about the Walgreens partnership and how they've been able to improve patient experience within this convenient clinical care model.
Chao Wu serves as Chief Patient Experience Officer & Assistant Vice President at Hospital for Special Surgery (HSS). She has led the patient experience program at HSS for the last 12 years and is responsible for deploying patient experience surveys and initiatives across the hospital enterprise.
Measuring patient feedback has traditionally been a retrospective process - kind of like looking only in the rear-view mirror when driving. Well, forward-looking real-time patient feedback is finally here and changing patient experience for the better in real-time. Watch video Improving Patient Experience in Real-Time and learn more about it.
When it comes to understanding a consumer-focused healthcare experience, there are few that understand it like Dr. Regina E. Herzlinger. She is the Nancy R. McPherson Professor of Business Administration at the Harvard Business School (HBS) and was the first woman to be tenured and chaired at HBS. Learn about consumer focused healthcare experience.
In this interview, we speak with Richard Corder, an experienced leader dedicated to improving the human experience. Currently a Managing Director at Tier 1 Performance, Richard shares his insights into the power of patient experience design to ensure the delivery of a reliable, consistent, and high-quality care and patient experience.
Tales From The Trenches: Real talk from Successful patient experience professional leveraging data to inspire patient loyalty.
Leaders from Grady Health share best practices for developing, conducting, and refining meaningful rounds to drive service recovery, standardize high-quality care experiences. Watch Webinar and learn how healthcare can enhance service recovery.
With the implementation of Quality Reviews’ product across Beacon Heath System at over 100 patient care sites, as well as through employee engagement and provider experience surveys. Beacon Health System elevated customer experience to a strategic level, watch the full webinar to learn more.
Quality Reviews, Inc. enables hospitals and other healthcare provider organizations to collect and manage real-time patient feedback via smartphones and other web-enabled mobile devices. Focusing on service recovery, Quality Reviews' SaaS platform helps healthcare providers improve the experience for patients and their families through actionable patient feedback. Learn more www.q-reviews.com