The Journal Podcast: Recent Episodes
Chartered Insurance Institute
Terrorism Insurance.đď¸ We discuss: â The risks this specialist cover protects againstâ How geopolitical tensions are shaping the insurance marketâ The challenges of underwriting an increasingly unpredictable worldâ Why this area of insurance offers such a fascinating career pathJoining the podcast is James Thomas, Head of Specialty, and Akash Singh, Senior Exposure Analyst, both from Antares.
Can capital markets help solve insurance's biggest challenges?In this episode of The Journal Podcast, we speak to Commonwealth Insurance Forum founders Robbie Lyle and Francis de Zulueta, about growing global risks and the role insurance-linked securities can play in closing the protection gap.From catastrophe bonds to cyber risk, we explore how insurance-linked securities are reshaping the way risk is financed in the global insurance market.
In this episode, we are joined by Eddie Grant, Disability and Access Ambassador for Insurance, and Kate Headley, co-founder and CEO of The Clear Company, a leading culture, diversity and inclusion consultancy. Kate was appointed Disability and Access Ambassador for Recruitment in 2022 and is a leading voice in helping organisations create more inclusive workplaces.We'll discuss the progress being made towards greater disability inclusion across UK workplaces. We'll explore the role of the Disability and Access Ambassadors, the impact of the Keep Britain Working review, what organisations can do to move beyond compliance and create genuinely inclusive cultures, and how sectors such as insurance and financial planning can play a leading role in improving outcomes for disabled people.You can find out more about the Disability Access Symposium here: www.cii.co.uk/cii-events/disabilâŚss-symposium-2026/
R insurance covers, who needs it, how claims are managed in real-world crisis situations, and the emerging risks shaping the future of this specialist market â from geopolitical instability to AI-powered virtual kidnappings.
In this episode of The Journal Podcast, as part of Awareness Week 2026, weâre joined by Helen Sanson, Chief Executive of The Insurance Charity, to explore how the organisation supports current and former insurance professionals facing financial hardship, health challenges, and other life-changing circumstances. We discuss the charityâs new strategy, growing support services, Awareness Week initiatives, and why raising awareness is more important than ever.You can find further support and more information from The Insurance Charity here: https://theinsurancecharity.org.uk/
North Essex, and Kayleigh Penwill, former president of the Insurance Institute of Bolton, about their experiences at this year's conference, the great networking opportunities it provided and the work the Local Institutes provide for their members.
From game show jackpots to highâprofile promotional giveaways, Prize Indemnity Insurance is the cover that makes big prizes possible â without organisations taking on big risk.In this episode of The Journal Podcast, we're joined by Tom Stagg from WorldWide Special Risks, a leading provider of specialty insurance in this sector.Weâll be unpacking what Prize Indemnity Insurance actually is, who uses it, how itâs underwritten, and what really happens when someone does win.And of course, weâll bring it to life with real-world examples â from TV game shows to modern digital competitions â to understand how it works in practice.
đ With 37% of couples who got married in 2024 taking out insurance - and the cost of weddings now exceeding ÂŁ20,000 on average, more and more people are looking to protect their special day.In this episode of the Journal Podcast, we explore the world of Event Insurance, focusing on:- What is covered by event insurance - and what isn't.- The specific types of events covered - from small gatherings to the largest concerts- Common misconceptions about this specialty line- What it's like to work in this sector of insuranceJoining the podcast this week is Chris Westwood, Underwriter at WorldWide Special Risks.
From fine art and jewellery, to collections and museums - specie insurance has you covered.In this episode of the Journal Podcast, we explore the specialty line of specie insurance.We find out:âĄď¸ How it differs from traditional property or cargo coverâĄď¸ The fascinating range of highâvalue assets it protectsâĄď¸ The individuals and companies that would utilise this type of coverâĄď¸ Some of the biggest misconceptions about the sector We're joined by Akash Singh, Senior Exposure Analyst and James Glynn, Head of Marine and Class Specie Underwriter, from Antares.
In this episode of The Journal Podcast, weâll be exploring where insurance really comes from â and why its history matters more than ever. From the earliest risks faced by society, to the changes brought on by the Industrial Revolution, weâll trace how insurance evolved into the profession we know today.Weâll also look at the role of the Insurance Museum in bringing this story to life â connecting past, present and future, supporting learning, CPD and professional standards, and helping us understand why regulation and professionalism sit at the heart of trust in insurance.Joining us on the podcast is Howard Benge, Director of the Insurance Museum.To find out more about the Insurance Museum, please click here: https://insurance.museum/
đ What is space insurance â and how do you insure deepâspace missions?In this episode of The Journal Podcast, we go beyond the atmosphere to explore the fastâevolving world of space insurance.We're joined by Nick Oswald, Space Client Advocate at Elseco, to unpack:- What space insurance actually covers- Why underwriting space missions is uniquely complex- How insurers think about launch vs inâorbit risk- What missions like NASAâs Artemis II would mean from an insurance perspective- Emerging risks shaping the next decade of the space sectorFrom satellites and space debris to crewed deepâspace exploration, this episode explores one of the most technical â and exciting â frontiers in insurance today.For information on our M91 Aviation and Space Insurance unit, please click here: https://www.cii.co.uk/learning/qualifications/unit-aviation-and-space-insurance-m91/?srsltid=AfmBOopljGMqLqjKJwJrn8SZHm5AXtR4Uhjl7Kmpsx-9KL008YzXrjKk
In this episode, CII Group Chief Executive Matthew Hill joins us to give an update on the CII Group's Strategic Plan, including the focus for 2026, and what we have achieved so far.
Have you ever wondered where it all started?In this episode of the Journal Podcast, Chris Shadforth, Communications Director at the CII Group, looks back on the history of the CII, alongside our Brand Manager, Harry Elliott.We'll be exploring the origins and evolutions of the CII, how it began, why it formed and how our physical presence and identity has changed over time.
22 April 2026): https://www.cii.co.uk/learning/training/technical-training-workshops/introduction-to-cyber-insurance-workshop/?srsltid=AfmBOorRUt3N_RSTgcGYCY-qjXFxXOd4zRGDFv3kD1rQRU5m6dlaygLAIntermediate Cyber Risks Insurance Training Workshop (30 June 2026): https://www.cii.co.uk/learning/training/technical-training-workshops/intermediate-cyber-risks-insurance-training-workshop/?srsltid=AfmBOorG3HzxoEzw0E1U6xHgXeBbo_1xiDfKBCAPQhVbwJha8TfV0rqtSpotlight: Cyber Risk and Insurance: https://www.cii.co.uk/learning/spotlight-course-cyber-risk-and-insurance/?srsltid=AfmBOoqwzLksaURP7lhm8yeMYCFQABLz-JM_9v5tiu4yszOExCaUyG0L
In this week's episode of The Journal Podcast, we explore how the CII Professional Map is being used in real workplaces to support genuine career development.Vanessa Riboloni sits down with Meg Borah and Barbora Duskova from AXA Health, to discuss how the Professional Map helped them identify strengths, build confidence, navigate career progression, and create meaningful development opportunities for themselves and their colleagues.Learn more about the Professional Map here: https://www.ciigroup.org/professional-map/
What can insurance professionals and firms do to better support flood survivors?In this episode of The Journal Podcast, weâre discussing the recent report, released by the National Emergencies Trust and Lancaster University, calling for clearer information and guidance for flood survivors in the immediate aftermath of floods. Weâll be exploring:âĄď¸ The outlines of the reportâĄď¸ The implications of the finding on firms and those working within the professionâĄď¸ What the profession can do to improve the experience and support vulnerable customers better.Joining us on the podcast is Jonathan Clark, Board Member at the National Emergencies Trust and William Quibell, Head of Claims at Ageas and member of the CII Claims Community Board.To read the full Stories After the Storms report, please click here: https://nationalemergenciestrust.org.uk/stories-after-the-storms/
In this episode, Rebecca Aston, Head of Professional Standards, and Adam Harper, Executive Director, Strategy, Advocacy and Professional Standards at the CII Group are discussing Continuing Professional Development, or CPD. They will be talking about the FCAâs withdrawal of 15 hours under the Insurance Distribution Directive (IDD), the requirement for CII and PFS Members, and the process of CPD audits.
As part of Chartered Week 2026, weâre diving into what it really means to be Chartered â beyond the letters, beyond the badge.In this episode of The Journal podcast, we unpack how Chartered status shapes culture, strengthens consumer trust, and sets a higher bar for standards across our profession.Weâll explore the difference it makes inside firms, the impact it has on customer relationships, and why it continues to be a gold standard for integrity in insurance.Joining the podcast is Tim Brangwyn, Group Managing Director and Chartered Insurance Broker at Islands Insurance, and Neil McCarthy, Managing Director and Chartered Insurance Underwriting Agent at MPR Underwriting Ltd.
What more do you think the insurance profession can do to support survivors of economic abuse?In this week's episode of The Journal Podcast, weâll be discussing the recently released CII Economic Abuse Report, focusing on:âĄď¸ What economic abuse isâĄď¸ How insurance providers can better identify economic abuseâĄď¸ Ways in which providers can prevent and respond to economic abuseWeâll also speak about the impacts on individuals affected by economic abuse, how AI and digitalisation is affecting survivors of economic abuse and how the profession can adapt and evolve in future to better support those impacted by economic abuse.Joining the podcast this week is Alex Devereux, Senior Financial Services Specialist at Surviving Economic Abuse, and Carmen Powell, CEO of ISC Group.Click here to read the full report: https://media.umbraco.io/ciigroup-dxp/cgmjoonx/economic-abuse-guidance-for-general-insurance-providers.pdf
Welcome to our National Apprenticeship Week episode of the Journal Podcast.We take a look at insurance apprenticeships, earlyâcareer pathways, and how real apprentices are building their futures in the profession.In this episode, weâll explore what an insurance apprenticeship actually involves, how apprentices balance work and study, the skills they develop, and how quickly they make an impact. Youâll also hear why employers invest in apprentices, what makes a great apprenticeship experience, and honest advice for anyone considering this route.For more information about the CII Aspire Apprenticeship scheme, please click here: https://www.cii.co.uk/careers-in-insurance/aspire-apprenticeships/?srsltid=AfmBOooC5YD-6eyAuk8wg8y_YcgfYZVwLUUh16coqx5fgN4-MIxBTvAa
In this episode of the podcast, recorded just before he took office, we speak with the 2026 CII President Callum Beaton FCII. We discuss his theme for his presidential year, his experience and hopes for the future of the profession.
Struggling with motivation, mood, or energy during winter? Youâre not alone.In this episode of The Journal Podcast, we speak to Dr Stephanie Fitzgerald, a Chartered Clinical Psychologist and Associate Fellow of the British Psychological Society.We are talking about practical tips to support your mental and emotional wellbeing through the winter months, inspired by psychological insight and real-life experience.
In this episode of the podcast we look at debunking some myths around vulnerability and how firms can better serve vulnerable customers. Head of Research and Insight for the CII Group and lead author of 'Managing customer vulnerability in insurance and personal finance' Vanessa Riboloni, is joined in conversation by co-author Martin Grimwood, Director of FWD Consulting and Mandy Hunt, Managing Director Shape Underwriting. Read the guide here: https://media.umbraco.io/ciigroup-dxp/eaedofqi/managing-customer-vulnerability-in-insurance-and-personal-finance-a-practical-implementation-guide.pdf
In this episode, we explore what âvulnerabilityâ really means in the claims journey and why it matters more than ever.  Our guests' share their insights on identifying vulnerable customers, designing inclusive claims processes, and embedding vulnerability management into firm culture. Drawing on the Chartered Insurance Instituteâs latest report on Managing Vulnerability in the Insurance and Personal Finance profession, we discuss practical steps for insurers to go beyond the comfortable minimum and deliver genuine, lasting change for customer outcomes.Joining the podcast this week is Claire Lashbrook, Director of Supply Chain at Claims Consortium Group, and Sarah Durkin, Head of Counter Fraud at Woodgate and Clark.You can find a link to the CII's vulnerability report here: https://media.umbraco.io/ciigroup-dxp/eaedofqi/managing-customer-vulnerability-in-insurance-and-personal-finance-a-practical-implementation-guide.pdf
In this special episode of the Journal Podcast we provide some immediate reaction to the Budget 2025 in relation the insurance and financial planning professions. The episode was recorded on Wednesday 26 November.
Are you aware of one of the insurance professionâs fastest-growing challenges?In this week's episode of the Journal podcast, weâre diving into subsidence. We'll be looking at: âĄď¸ What subsidence isâĄď¸ Why itâs becoming a bigger concernâĄď¸ How environmental changes like drought and extreme weather are shaping the risk. Weâll explore the impact of climate change on claims and premiums, practical steps homeowners can take to protect themselves, and how the profession is evolving to meet these challenges over the next decade.Joining us on the podcast are William Quibell, Head of Claims for Ageas UK, and Caroline Elliott-Grey, Senior Product Manager at Lexis Nexis Risk Solutions.
South Asia, Kenny Sui, Regional Director Asia Pacific, and Isaac Olubitan, Regional Director - International, Americas, Africa, Caribbean and Europe.
In this episode of the podcast we speak with Daniella Peers and Fintan O'Connor, members of the CII's New Generation Programme London Market Group for 2024-25, after their successful 'Crypto Confidence: How can the London Market demystify digital asset insurance?' event held at the Old Library in Lloyds. We discuss their project and time on the programme. Find out more here: https://www.cii.co.uk/learning/insurance-institute-of-london/articles/crypto-confidence-how-can-the-london-market-demystify-digital-asset-insurance/6dcf2487-9516-4312-8757-f75aefe6bbeb
Are you making the most of the professional development and networking opportunities that your local insurance institute offers?In this week's episode of The Journal Podcast, we're diving into the true value of your local insurance institute. Join us as we chat with Holly Copsey, Presidential Team of the Insurance Institute of Leeds, and Fiona Cambridge, President of the Insurance Institute of Northern Ireland. They'll share their experiences as dedicated volunteers and reveal the wide range of events, crucial networking opportunities, and easy ways for you to get actively involved and maximise your membership.To find out more about Local Insurance Institutes, please click here: https://www.cii.co.uk/membership/local-institutes?srsltid=AfmBOopABxzEpNgNbWqGq7NSJCaKFq4i8fhbUqTmGoEl-XlMkoAYhzYa
Leadership Coach, and founder of Leap Health, about the power of sleep, top tips on how to get a good night's sleep and ideas that you can easily put in place to recharge your batteries and optimise your rest and recovery.This podcast comes off of a recent webinar, as part of the CII's Mental Health and Wellbeing Month.For more webinars and information around Mental Health and Wellbeing month, please click here: https://www.cii.co.uk/about-us/initiatives/social-impact/wellbeing-hub/wellbeing-podcasts-and-webinars/?srsltid=AfmBOorh5kv21y6ukANh_OD9NJS-iqm7rYI-w6EZz2XGDhbDF_GK_z97
Leadership Coach, and founder of Leap Health, about the ways we respond to different foods, the best way to fuel our bodies and tips to improve our health and live a healthy lifestyle.
How can the rich history of insurance help shape and elevate the future of the profession?In this episode of The Journal Podcast, we speak to Sarah Fardon, Senior Warden and incoming Master of the Worshipful Company of Insurers, to discuss the role of the organisation and how it supports its members and the wider insurance profession.We also talk about Sarah's role within the WCI, what's on the horizon for 2025 and how you can get involved.To find out more about the WCI, click the link here: https://www.wci.org.uk/
In this episode, we speak to Dr Stephanie Fitzgerald, a Chartered Clinical Psychologist, Neuropsychologist, international keynote speaker and award-winning author, focusing on stress, resilience and well-being.You'll learn about the signs of stress in ourselves and others, the effects stress have on us mentally and physically and practical everyday ways we can look after and manage your mental health.
Do you want to be part of the New Generation Programme?In this week's episode of The Journal podcast, we're discussing what the CII New Generation Programme is, who it's for and how it can benefit your career. In addition, we speak about the introduction of the PFS New Generation Programme for 2025 and the impact this will have on individuals within the financial planning profession.Joining Dr Matt Connell, Policy and Public Affairs Director at the CII, in the conversation this week is PFS President, Carla Brown, and a current member of the New Generation Programme, Sam Taylor.To find more information and apply for the 2025/26 New Generation Programme, click here: https://www.cii.co.uk/about-us/initiatives/engagement/new-generation-programme/?srsltid=AfmBOorB33bgKHqkOVKNlP3IioUrB1PAVcKTPEMDeqbXqreTi9GpADIn
In our latest episode, Christopher Digby, Executive Director at Howden Specialty, speaks with three of the newest members of the CIIâs Professional Standards Committee:Chris Cowton, a leading academic in financial ethics and Emeritus Professor at the University of Huddersfield, where he served as Dean of the Business School and Professor of Accounting. Chris continues to publish and advise businesses, professional bodies, and regulators on embedding ethical practice in professional life. Diane Maxwell, an Independent Consumer Representative, brings a global perspective and a strong focus on ethical leadership, behavioural insight, and public interest - gained from a diverse background spanning pensions, financial services and public policy.Neil Freshwater, Group Integration Director at Aviva, with over 30 years of international insurance experience. Neil has held senior roles across actuarial, finance, and operational leadership in Lloydâs, General Insurance, Life Insurance, and Reinsurance. His governance and regulatory expertise spans the UK, Europe, America, and Asia. đ§ In this episode they explore the role of the Committee, their motivations for joining, challenges to upholding standards and the value they bring to the profession.
In this episode of the Journal Podcast, we're discussing the crucial steps you can take to win professional awards, both individually and as a firm, and the common mistakes people make when submitting a nomination.We speak to members of our Claims Community Board and two judges at this year's British Claims Awards: Richard Napoli, Claims Director at Markel, Chris Hall, CEO at Questgates, and Ashton West, Director at Fidu Consultancy.
In this episode, we speak to Robbie Lyle, Director at Lyle and Partners and Founder of the Commonwealth Insurance Forum (CIF) and Francis de Zulueta, Managing Partner at Alpine Development Partners Ltd and Founder of the Commonwealth Insurance Forum, about the role and purpose of the forum, their work to support people and professionals, and the foundations of work of the organisation.If you'd like to know more about the CIF or you'd like to get in touch with Robbie and Francis, you can contact them at cif@alpineriskservices.com for more information.
Professional Standards; and Holly Porter, Executive Director, Market and Opportunities. This conversation was recorded live at the Network conference 2025.
In this week's episode of The Journal Podcast, we speak to Ian Simons, Content & Capabilities Director at the Chartered Insurance Institute, to discuss the review of Corporate Chartered status. Don't miss your opportunity to influence the future direction of our Corporate Chartered rules.Check out our website for more information and how to get involved: https://www.cii.co.uk/membership/join-us/chartered/corporate-chartered/corporate-chartered-consultation/?srsltid=AfmBOootcC1kEAYsguphZObOduM8YuX3Dul57XYEvWBznlD-8Ua7_MG6
In this episode of the Journal podcast, Matthew Greig, Business Development Executive at the CII, and former armed forces veteran who had recently transitioned into the profession, is joined by industry leaders to explore how armed forces personnel can successfully transition into rewarding careers in insurance. The discussion highlights the pathways, support schemes, challenges, opportunities and personal experiences that are helping service leavers find their next mission in civilian life.Joining Matthew is Dom Sweny, Chief Operation Officer at Lockton Global Energy and Chair, Lloyds Military Network, Chris Digby, Executive Director at Howden Specialty and Mentor, Lloyds Military Network; and Rory Crichton-Stuart, Broker in Lockton's North American Property team, and recent graduate of the Lloyds Military Scheme.To learn more about the Lloyds Military Scheme, click the link here: https://www.lloyds.com/lloyds-military-network
In this episode of the podcast we are joined by Anna Reddy, Founder of Leap Health, a provider of bespoke, innovative and simple corporate wellbeing & wellness solutions. We discuss the impact of health and wellbeing in the workplace and tips on how to improve your physical and mental health. Resources: https://leaphealth.co.uk/resources/https://www.mind.org.uk/
In this episode of The Journal Podcast, we're joined by Martin Smyth, Head of Insurable Risk for the UK's largest luxury automotive manufacturer, JLR (Jaguar Land Rover), to discuss his professional journey through the Insurance profession.
In this episode of The Journal Podcast, we speak to Michael McCabe, Researcher at DAC Beachcroft, to discuss the laws surrounding e-scooters in the UK and the insurance implications of riding e-scooters illegally.
This week on the podcast, we explore the world of insuring high-value items - specifically gold bars and fine art. Recorded at the Bank of England Museum, we speak with curator, Jennifer Adam, and Liberty Specialty Marketsâ Underwriting Manager, Ross Drabble, about the unique challenges involved in insuring these extraordinary assets.
In this episode, we speak to Lisa Heath, Risk Manager at Netflix, to discuss her professional journey through the area of production insurance and what it's like to work for the world's largest streaming service.
In this episode of The Journal, we speak to Kevin Steed, Head of Group Insurance at the UK's leading biopharmaceutical company, AstraZeneca, to discuss his professional journey through the Insurance and Risk Profession.
This podcast focuses on Local Matters, Matt Ward, Regional Membership Manager at the Chartered Insurance Institute, will be speaking with Danielle Ashmore, President of the Insurance Institute of Coventry, Sarah Hughes, Communications Officer for the Insurance Institute of Cardiff and Kath Harvey, President of the Insurance Institute of Aberdeen, to discuss their plans to engage their membership in 2025.
In this episode of The Journal Podcast, we speak to Mandy Hunt ACII, Chair of the CII Underwriting Community Board, Charlotte Halkett, Senior Consultant at Milliman LLP and Yasmin Carter-Esdale, Advisory Board Member of the CII Underwriting Community, about changing careers in later life and what impact this has on their professional journeys.
In this episode, we speak to Gaenor Jones, Middle East and Central South Asia Regional Director of the Chartered Insurance Institute, to discuss the UAE Central Bankâs introduction of new legislation, which mandates professional qualifications for senior insurance representatives.
In this episode of the podcast weâre discussing the CIIâs plans for 2025 with Chartered Insurance Institute Chief Executive, Matthew Hill.
In this weekâs episode, we are joined by Laura Clark, Senior Strategic Change Manager at Alzheimerâs Society, Mandy Hunt, Chair of the CII Underwriting Community Board and Managing Director MGA's at The Clear Group, and Matt Connell, Policy and Public Affairs Director at the Chartered Insurance Institute.We are discussing the important role insurance professionals can play in supporting vulnerable customers, following on from a recent roundtable discussion involving the CII Professional Communities.
On this episode of The Journal Podcast weâre discussing the travel industry and the important role insurance plays in helping us explore the world. We are joined by travel journalist and broadcaster, Simon Calder, and Gary Murphy,head of travel at Gigasure, and has has more than 20 yearsâ experience in the travel insurance profession.
In this episode, we speak to the CII president for 2025, Nicola Stacey, discussing her theme for the year ahead, her experience in Insurance and her aspirations for the profession.
This week on the podcast with discuss the benefits of mentoring with three users of the CII's Connect platform. We are joined by mentors Adrian Golifer and Andrew Holdway, and mentee Mariela George.
In this episode of the podcast we talk with CII Professional Community Board Members Rochard Napoli, representing the Claims Community, Laura Hancock from the Broking Community, and Mandy Hunt of the Underwriting Community.They look back at highlights from 2024, and let us know what is in store for 2025.
Recorded at the CII and PFS 2024 Apprenticeship Awards, which celebrate apprentices and the role they play in bringing in fresh and diverse talent to the profession. We spoke to attendees and winners about the awards and their thoughts on apprenticeships.
In this episode of the podcast, we explore the key findings of the People Report 2024, commissioned by Davies, which highlights the ongoing challenges faced by insurance and financial services firms in talent attraction, development, and retention.We are joined by Craig Potter, Senior Partner at Davies.
In this episode of The Journal Podcast, we explore the vital role of insurance in UK farming and agriculture. We'll be talking about the importance of the farming sector to the UK's economy and environment, the risks involved in farming, and how insurance plays a vital role in supporting farming and agriculture, as well as what the future could hold for British farms.We are joined by Adam Henson, one of the best known farmers in the UK, and author and television Presenter, and David Harrison, Farming Development Manager for NFU Mutual.
In this episode of the podcast, we are looking back at the first year of implementation of the FCAâs Consumer Duty, which came into force in the summer of 2023.We are joined by Laura Hancock, Managing Director at Yutree Insurance, and Chair of the CIIâs Broking Community Board, and Mandy Hunt, Managing Director MGAâs at the Clear Group, and Chair of the CIIâs Underwriting Community Board.
In this episode of the podcast, we are discussing the topic of women in insurance, looking at developments within the profession, and work still to be done. Vivine Cameron,Equality, Diversity and Inclusion Manager for the Chartered Insurance Institute, is joined by Sandra Lewin, founder of the 100 Women in Insurance collective, and Angela Irvine, Sales Director at The Bletchley Group and Regional Chair for BIBA West Midlands.
In this episode of the podcast, we are discussing Personal Development and neuro linguistic programming. Tim Groves, Programme Development & Partnership Manager for the Chartered Insurance Institute, is joined by Caroline Martin, Leadership Coach & NLP Trainer at Enabling Wings.
In this episode of the podcast, we are discussing vulnerable customers, and what claims professionals need to be aware of. We are joined by Brit Harris, Head of Customer Outcomes at Markel, and William Quibell and Carolyn Mackenzie from the CII Claims Community Board.
In this episode, weâre celebrating two years of the Professional Map which launched back in 2022. We are joined by Jasmine Shell, Innovation and Engagement Manager at EDII, and Caroline Martin, Personal Development Coach and former President of the Local Institute of Chelmsford and South Essex.The Professional Map is the CII competency framework that outlines the skills and behaviours needed to drive success, add value, and deliver positive outcomes for customers.
In this episode of the podcast, we are discussing the CIIâs latest Public Trust Index results. We are joined by Karl Helgesen, Chief Operating Officer, UK & International at RSA Insurance, and Matthew Connell, Director of Policy and Public Affairs at the CII.
In this episode of the podcast, Chris Bates, New Alumni from 2017-18 is joined by Shauna Hopkins and Thomas Hedges, who were participants in the programme last year as members of the Claims and Underwriting groups respectively.
In this episode of the podcast, we are discussing the CIIâs member designations.We are joined by Chris Shadforth, Communications Director for the CII.
In this episode of the podcast, we are discussing the manifesto pledges of the main parties for the upcoming election.We are joined by Henry Thompson, Head of Public Affairs at the Institute and Faculty of Actuaries
In this episode of the podcast, we are looking back at the BIBA Conference 2024, discussing some of the highlights and key takeaways from the event. We are joined by Laura Hancock, Managing Director of Yutree Insurance and Chair of the CII Broking Community Board, and Mandy Hunt, Managing Director â MGA for The Clear Group and Chair of the CII Underwriting Community Board.
In this episode of the podcast we are speaking with the new CEO of the CII Group, Matthew Hill.
In this episode of the podcast, we find out how the right techniques can help professionals pass their CII exams.We hear from Lysette Offley from Genius Material, who specialises in helping professionals bolster their qualifications and build their confidence, while improving their job and life satisfaction. The recording is taken from a webinar that Lysette hosted which is available on the PFS Digital webpage.
In this episode of the podcast, we are discussing the value of Chartered status for firms.We are joined by Richard Talbot- Jones, Managing Director at Talbot Jones Ltd, and Debbie Gourlay, Commercial Underwriting Director at Covea Insurance.
In this episode of the podcast, we are discussing how to excel at CII qualifications.We are joined by two of the CIIâs Qualification prize winners, Hannah Green, winner of the Crawford UK Prize 2023 and The Dr Alexander Scott Prize for the Certificate in Insurance Market Specialisation, and Thomas Walker, recipient of the Worshipful Company of Insurers Prize for the Diploma in Financial Planning.
In this episode of the podcast, we are discussing the impact of traumatic claims on claims professionals. We are joined by Shauna Hopkins and Steven Smith, who were members of the 2023 New Generation Programmeâs Claims Group, and Claire Lashbrook and William Quibell, who are members of the CIIâs Claims Community Board.
In this episode of the podcast, members of our Broking Community board will be discussing the different routes of entry into the profession. We are joined by Tim Groves, Programme Development and Partnership Manager for the CII, Laura Hancock, Chair of the Broking Community Board, Isha Patel, Vice Chair of the Board, and Florence Dennis, member of the 2022-23 New Generation Programme Broking Group.
In this episode of the podcast, we are discussing the recent Spring Budget and the implications for the insurance and personal finance professions.We are joined by Dr Matt Connell, Director of Policy and Public Affairs for the CII Group.
In this episode of the podcast, we are discussing how to inspire inclusion in the insurance and personal finance professions.We are joined by Shani Clark, CEO at de Carteret Wealth Ltd, and Dr Vina Theodorakopoulou, Supervisory Board Member & Individual Member Lead at GAIN â the Group for Autism, Insurance and Neurodiversity.
In this episode of the podcast, we are discussing volunteering on Local Institute councils.We are joined by Jordana Ireland, Local Assist Division Manager at Insurance Solutions Group and Casey Jones, New Business Underwriter at Insurance Corporation Channel Islands. Both of whom serve on their Local Institute councils.
In this episode of the podcast, members of the claims community board and guests discuss some of the big questions in insurance for 2024. This discussion was recorded during a recent webinar.Community Chair, Ashton West, poses questions to Richard Napoli, Jeremy Trott and Peter Forshaw.
In this episode of the podcast, we are discussing Apprenticeships.We are joined by two former apprentices and winners of the CIIâs inaugural apprenticeship awards, Rosie Gospage, Assistant Underwriter, Tokio Marine Kiln Insurance Services Limited, and Ryan McAllister, Supplier Manager at esure Group.
In this episode of the podcast, we are discussing the year ahead and the CII Presidential Theme for 2024. We are joined by Ian Callaghan, President of the Chartered Insurance Institute.
In this episode of the podcast, we are discussing how Financial Services professionals can truly service individuals with seen/unseen disabilities considering the Financial Conduct Authorityâs Consumer Duty Final rules and guidance that are now live from July 2023. We are joined by Sarah Stephenson-Hunter, an EDI professional specialising in disability and LGBTQ+ training, advocacy and public speaking. Peter Hamilton, Head of Market Engagement at Zurich, and the Government Disability and Access Ambassador for the insurance industry.And Johnny Timpson, a Financial Services Consumer Panel Member and Financial Inclusion Commissioner.
In this episode of the podcast we are discussing the value of Professional Designations.We are joined by Tracy Brookes, Chartered Financial Planner at 75Point3 and Tim Nash, Head of Product Recall, Bowring Marsh UK and board member for the CIIâs Broking Community.
As part of a special series, our claims community board members will be speaking to colleagues about their roles and how they got into them. This is the fourth and final episode in the series. In this episode of the podcast, Ashton West, Chair of the CII Claims Community Board will be interviewing Sarbjit Nanuwa, Data Protection Officer at Weightmans LLP.
In this episode of the podcast, we are discussing the Financial Conduct Authorityâs Consumer Duty, which came into effect at the end of July, the impact it has had on the insurance profession so far, as well as looking to the future and what opportunities and challenges there may be.We're joined by Mandy Hunt, Chair of the CIIâs Underwriting Community Board and Laura Hancock, Chair of the CIIâs Broking Community Board.
In this episode of the podcast, we are reflecting on the Dive In festival, with a focus on the CIIâs session which looked at Futureproof Building and Sustaining an Inclusive Organisation. We are joined by Marcella McClean, Chief Human Resources Officer at Arch Insurance International, and Rob Adediran. Head of Consulting at Included.
In this episode of the podcast, we are the talking about the 2022-23 New Generation programmes Broking Groupâs project â Insurance Influencer.We are joined by Florence Charlotte West and Yasmin Van Der Veen, who were all members of the 2023 New Generation Programme, and part of the Broking Group
In this episode of the podcast, we are discussing Mastering Uncertainty, a new book with a focus on Social Capital and Selling, and how that is relevant to those working in insurance and financial planning. We are joined by the bookâs author, Matt Watkinson, and CEO and Co-founder of Methodical.
In this episode of the podcast, we are discussing Black History Month, and how black people can feel that they are better represented in the insurance and financial planning professions. We are joined by Pamela Chude and Cecil Williams, from the Lloyds Banking Group.
As part of a special series, our claims community board members will be speaking to colleagues about their roles and how they got into them. This is episode three in the series.In this episode of the podcast, Jeremy Trott, Non-Executive Director of the CII Claims Community Board will be interviewing Michaela Sparey, Claims Team Manager, Direct Claims, Ecclesiastical.
In this episode of the podcast, we are discussing the CIIâs Shaping the future of insurance conference, which focused on delivering resilience within the insurance community. We are joined by two attendees, Caroline Martin, President of the Insurance Institute of Chelmsford and South Essex, and Shân Millie, Founder of Bright Blue Hare.
In this episode of the podcast, we are discussing Community and Resilience, and how this relates to the CIIâs work with the Commonwealth Insurance Forum. We are joined by Russell Higginbotham, CII President.
As part of a special series, our claims community board members will be speaking to colleagues about their roles and how they got into them. This is the second episode in the series. In this episode of the podcast, Claire Lashbrook, CII Claims Community Board Member will be interviewing Martyn Cox, Data Analyst at Claims Consortium Group.
As part of a special series, titled âThe evolving profession: charting new careers in the insurance claims communityâ, our claims community board members will be speaking to colleagues about their roles and how they got into them.In this episode of the podcast, Will Quibell CII Claims Community Board Member will be interviewing Lee Hourahine, Household Procurement Operations Manager at Admiral.
In this episode of the podcast, we are discussing the initiatives, programmes, and tools from the CII and PFS to help people with their career development. We're joined by George Tsounias, Education Programme Manager, Claire Bishop, Career Partner Manager, and Ian Simons, Content and Capabilities Director at the CII.
In this episode of the podcast, we are discussing the resources the CII and PFS have developed to support members in relation to the FCAâs Consumer Duty. We are joined by Vanessa Riboloni, Customer Insight Manager, and Ian Simons, Content and Capabilities Director at the CII.
In this episode of the podcast, we are discussing theme 6 of the CIIâs new 5-year Strategic plan, Sustainable Institute.We are joined by Alan Vallance, Chief Executive of the CII, and Trevor Edwards, Finance Director at the CII.
In this episode of the podcast, we are discussing the latest findings from the CIIâs Public trust index, a survey conducted by the CII to measure the levels of trust that the public and SMEâs have in the insurance profession.We are joined by Matt Connell, Director of Policy and Public Affairs at the CII, and William Quibell, Head of Supply Chain & Admiral Loss Adjusting Services, for Admiral Group Plc and board member for the CII Claims Community.
In this episode of the podcast, we are discussing theme 5 of the CIIâs new 5-year Strategic plan, Digital First. We are joined by the CIIâs Mathew Mallett, Chief Digital and Information Officer, and Gaenor Jones, Regional Director for the Middle East and Africa.
In this episode of the podcast, we are discussing the work of The Insurance Charities, which has been providing support for current and former insurance employees and their dependants in the UK and Ireland since 1902. We are joined by the organisationâs Chairman, Josh Brekenfeld.
In this episode of the podcast, we are discussing theme 4 of the CIIâs new 5-year Strategic plan, World Class Learning. We are joined by Nicola Mellor, Qualifications Director and Ian Simons, Content and Capabilities Director at the CII.
In this episode of the podcast, we are celebrating the role of volunteers and the role of Local Institutes, to mark Volunteer's week which runs from the 1-7 June. We are joined by Sandra McDonald, President of the Insurance Institute of Manchester, and Andrew Fennell, President of the Nottingham Insurance Institute.
In this episode of the podcast, we are discussing theme 3 of the CIIâs new 5-year Strategic plan, Sector Thought Leadership. We are joined by Helen Phillips, Independent Chair of the CII Board, and Matt Connell, Director of Policy and Public Affairs at the CII.
In this episode of the podcast, we are looking back at the BIBA Conference 2023, discussing some of the highlights and key takeaways from the event.We are joined by Laura Hancock, Managing Director of Yutree Insurance and Chair of the CII Broking Community Board, and Florence Dennis, New Generation 2022-23 Cohort member and Lead Client Advisor, Partners&.
In this episode of the podcast, we are discussing theme 2 of the CIIâs new 5-year Strategic plan, Highest Professional Standards. We're joined by Claire Bassett, Chair of the CIIâs Professional Standards Committee, and Melissa Collett, Executive Director of Professional Standards at the CII.
In this episode of the podcast, we are discussing the CIIâs new 5-year Strategic plan, with a focus on the first theme of Excellent Member Experience.We are joined by Alan Vallance, Chief Executive of the Chartered Insurance Institute, and Azlina Bulmer, Membership and Engagement Director for the CII.
In this episode of the podcast, we are discussing Green and Sustainable Finance and what it means to the insurance and financial services professions.We are joined by Simon Thompson, Chief Executive of the Chartered Banker Institute, and chair of the UKâs Green Finance Education Charter on behalf of the Department for Energy Security and Net Zero, and author of Green & Sustainable Finance: Principles & Practice. And Rebecca Aston Professional Standards Manager at the CII.
In this episode of the podcast, we are discussing the value and benefits membership of a professional body brings to individuals in the insurance and personal finance professions. We are joined by Caroline Martin, who is Deputy President of the Insurance Institute of Chelmsford and South Essex, and Hazel Bowen, is the Personal Finance Societyâs current Chartered Financial Planner of the Year.
In this episode of the podcast, we are discussing lessons learned from the Covid-19 pandemic, in regard to business interruption claims and best practice guidance issued by the Financial Conduct Authority. We are joined by Society of Claims Professionals board members, William Quibell, Head of Supply Chain & Admiral Loss Adjusting Services at Admiral Group Plc, and Richard Napoli, Claims and Legal Services Director at Markel. And the CIIâs Director of Policy and Public Affairs, Dr Matt Connell.
In this episode of the podcast, we are discussing how the insurance profession can attract talent.We are joined by Alex Marks and Anisha Turner, members of the claims group from the CII New Generation programme in 2021-22, and Jordan Maskell, Board Member of the Society of Insurance Broking.
In this episode of the podcast, Melissa Collett, Executive Director of Professional Standards at the CII, and Andrew Gething, Founder & Managing Director of MorganAsh are in conversation, discussing the introduction of the FCAâs Consumer duty and customer Vulnerability.
In this episode of the podcast, we are discussing LGBTQ+ History month, including looking at where the profession is in relation to society and what works still needs to be done. We are joined by Maurice Rose, Co-Chair of Link, the LGBTQ+ Insurance Network. Stephen Frost, CEO of Included and globally recognised diversity, inclusion and leadership expert. And Sarah Stephenson-Hunter, an EDI professional specialising in disability and LGBTQ+ training, advocacy and public speaking.An information resource is available which accompanies this podcast, to access please email edi@cii.co.uk for more useful links visit thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are Looking at the mortgage market; the impact of cost of living, interest rates and the Bank of Englandâs inflation report have had on it. We are joined by Carlos Thibaut, Chair of the Society of Mortgage Professionals.
In this episode of the podcast, we are talking about apprenticeships in the Insurance and Financial Planning professions, how they can benefit both firms and their employees. This was recorded for National Apprenticeship Week 2023.We are joined by Tom Hegarty, chair of the financial planning trailblazer group and director at M&G Wealth, and Gideon Van Zijl, Compliance and Regulatory Development Consultant at Zurich, and former participant of a Senior Insurance Professional apprenticeship programme.
In this episode of the podcast, we are discussing how brokers and underwriters can benefit from the FCAâs Consumer Duty regulations. The new Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customersâ needs first.We are joined by Mandy Hunt, Chair of the Society of Underwriting Professionals, and Laura Hancock, Chair of the Society of Insurance Broking. To find out more about this podcast and for useful links go to: thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking to the new CII President about his presidential theme for 2023 and looking forward to the year ahead. We are joined by Russell Higginbotham, President of the Chartered Insurance Institute and CEO of Swiss Re Solutions. To find out more about this podcast and for useful links go to: thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about the Product Simplification courses, developed by the CII, Lloyds, and the Lloyds Market Association.We are joined by Andrew Oakley, Head of LMA Academy at Lloydâs Market Association, and Ian Simons, Customer Director at the CII.
In this episode of the podcast, we are talking about the importance of professional standards in insurance and financial services, treating customers fairly, and addressing misconduct.We are joined by James Daley, Managing Director at Fairer Finance, and Melissa Collett, Executive Director of Professional Standards at the CII
In this episode of the podcast, we are talking about how mortgage brokers can support borrowers.We are joined by Carlos Thibaut, Chair of the Society of Mortgage Professionals, and Liz Syms, Owner of Connect Mortgages, and Board member for the Society of Mortgage Professionals.
In this episode of the podcast, we are talking about the professional map and ways the CII and PFS are supporting members with their career progression. We are joined by Alasdair Walker, Managing Director at Handford, Aitkenhead and Walker Ltd and chair of the PFS Power Panel, and Ian Simons, Customer Director of the CII.
In this episode of the podcast, we are talking about diversity, inclusion, and equality in the profession and ways allyship, a key theme of this yearâs Dive In festival, can help improve it.We are joined by Orla Foley-Wright, HR & Communications Director at QIC Global Services Limited, and Alan Vallance, Chief Executive of the CII.
In this episode of the podcast, we are talking about the importance of cyber security and digital ethics.We are joined by Ian McKenna, Founder & Director of the Financial Technology Research Centre, and Melissa Collett, Professional Standards Director of the CII.
In this episode of the podcast, we are talking about the key takeaways from the Chartered Insurance Instituteâs Shaping the Future of Insurance conference.We are joined by Liz Foster, Chairperson, Solihull Insurance Brokers and Non-Executive director of the Society of Insurance Broking, and Peter Blanc, CII President.
In this episode of the podcast, we are talking about what the FCAâs Consumer Duty means for Insurers and Financial Planning professionals.We are joined by Jill Hambley, Managing Director of Insurance Compliance Services, and Matt Connell, Director of Policy and Public Affairs for the CII and PFS.
This week on the podcast we are discussing equality, diversity and inclusion within the insurance and financial planning professions.
We are joined by Emily Kenna, Director at Sense Risk Solutions and Diversity and Inclusion Representative for Bristol CII, and Vivine Cameron, EDI Manager at the CII.
In this episode of the podcast, we discuss the power of professional standards.Â
We are joined by Tony Overy, CEO of Saunderson House Ltd, and Melissa Collett, Professional Standards Director at the CII.
This week is carerâs week, so we are discussing the changing cost of care, and caring for others, and how this is impacting consumers.
We are joined by Graham Duffy, Care Specialist at Just, and Dr Matthew Connell, Director of Policy and Public Affairs at the CII and PFS.
In this episode of the podcast, in honour of volunteerâs week, we will explore ways the CIIâs and PFSâs initiatives can help members give back to their communities and fellow professionals.
We are joined by Alina Burlacu, Director and Founder of AB Growth Solutions, and Financial Education Champion, and Richard Talbot-Jones, Managing Director at Talbot Jones, and mentor via the CIIâs Connect platform.
In this episode of the podcast, we discuss the importance of common strategy and purpose for Local Institutes, Regional Committees and membership societies, and the power of volunteering.
We are joined by Florence Dennis, President of the Insurance Institute of Leicester, and Kevin Forbes, Chairman of the Hants & Dorset PFS Regional committee.
In this episode of the podcast, we discuss how the insurance and personal finance profession can work together to promote the value of advice, and how this relates the theme of this yearâs BIBA Conference.
We are joined by Peter Blanc, President of the Chartered Insurance Institute, and Dr Matt Connell, director of Policy and public affairs at the CII.
With the cost of living increasing in the UK, today we discuss how the insurance and personal finance professions can highlight the need for customers and clients to ensure they have cover in place and that investments are not being eroded by inflation in a way that damages clientâs long-term plans.
We are joined by Sarah Lord, President of the Personal Finance Society, and Kevin Hancock, Chair of the Society of Insurance Broking.
To find out more, visit thejournal.cii.co.uk/podcasts or follow us on Twitter @CIIgroup
In this episode of the podcast, we will be discussing inclusion in the financial services profession.
We are joined by Claire Tunley, Chief Executive Officer of the Financial Services Skills Commission, and Ian Simons, Customer Director of the CII.
In this episode of the podcast, we are talking about the CIIâs latest Public Trust Index, and what it means for those working in the insurance profession.
We are joined by Dr Matt Connell, Policy and Public Affairs Director at the CII.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we will be exploring the findings of the CIIâs Shaping the Future together consultation for learning and assessments.
We are joined by Gill White, Chief Customer Officer of the CII, and Dr Matthew Connell, Policy and Public Affairs Director of the CII.
In this episode of the podcast, we are talking about how 2022 marks 125-years since local institutes came together to form the Federation which would evolve into the Chartered Insurance Institute. We will reflect on the value local institutes provide to members and how they have evolved to meet todayâs professionalâs needs. We are joined by Eleanor Moore, President of the Insurance Institute of Manchester, and David Irvine, National Member Engagement Manager at the CII.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about Open Finance and Insurance. We are joined by Shân Millie, Co-founder GreenKite associates and founder of Bright Blue Hare. When Viv introduces me, suggest it's worth her adding in the below: Shân chaired Tech Nation's InsurTech Board Open Finance Working Group and she co-authored their 2021 report: Open Finance: The Future of Insurance Innovation. To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about how the insurance profession is evolving and innovating.
We are joined by James Baum, Head of Commercial Risks UK at Aon, and Harriet Tiplady and Khalil Saroufim, members of the CII's London Market New Generation Group 2020-2021.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about apprenticeships. We are joined by Junior Garba, Cyber Underwriter at Tokio Marine Kiln and Co-Founder of the African-Caribbean Insurance Network, and Manuel Thompson-Oloko, Early Careers Manager at the CII.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about the presidentâs theme for 2022. We are joined by Peter Blanc, President of the Chartered Insurance Institute, and Melissa Collett, Professional Standards Director at the CII.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are discussing some of the key takeaways from the CIIâs Shaping the Future of Insurance conference, reflecting on innovating solutions to emerging risks and an aging society.
We are joined by Ajay Mistry, Head of Digital Sales and Marketing at Clear Insurance Management, and board member for the Society of Insurance Broking, and Dr Matt Connell, Director of Policy and Public Affairs at the CII.
To find out more about this podcast and for useful links, go to: thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about understanding Cyber Risk. We are joined by William Hardie, MGA Portfolio Manager at Blenheim Underwriting and member of the Underwriting group in the 2020/21 New Gen programme, and Artur Niemczewski, CII Board member.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are discussing what insurance professionals need to know about the FCA pricing practice rules.
We are joined by Ian Hughes, CEO of Consumer Intelligence Ltd, and Matt Hall, Strategy and Operations Manager, Insurance Societies and Networks at the CII.
To find out more about this podcast and for useful links, go to: thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about what the future holds for the professional development of individuals working in the insurance and personal finance profession. We are joined by Claire Tunley, CEO of the Financial Services Skills Commission, and Ian Simons, Customer Director for the CII.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about why insurance and personal finance professionals should volunteer and what initiatives they can engage with. We are joined by Erik Johnson, Deputy Active Underwriter at Victor Insurance Partner and George Tsounias, Education Relationship manager for the CII and PFS.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are discussing what insurance professionals need to know about climate risk and the recently launched qualification; Certificate in Climate Change developed by the Chartered Body Alliance, which consists of the Chartered Insurance Institute, the Chartered Bankers Institute and the Chartered Institute for Securities and Investments.
We are joined by Simon Thompson, Chief Executive at Chartered Banker Institute, and Gill White, Chief Customer Officer at the CII.
In this episode of the podcast, we are talking about how brokers can better engage with underwriters to turn the tide on the hard market.
We are joined by Peter Blanc, Deputy President of the Chartered Insurance Institute, and Kevin Hancock, Chair of the Society of Insurance Broking.
After the murder of George Floyd by a police officer in Minneapolis last May, protests against police brutality and systemic racism, and in support of the Black Lives Matter movement, spread across the US and then the world, to more than 2,000 cities and towns in more than 60 countries, including the UK.
In this episode of the podcast, we are talking about what the insurance profession is doing to improve equality, diversity and inclusion a year after the event.
We are joined by Godwin Sosi, co-founder of the African-Caribbean Insurance Network, and Ian Simons, Customer Director at the CII. To find out more about this podcast and for useful links, go to: thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about Whiplash Reforms, and what do insurers need to know. We are joined by Kevan Smith, Insurance Partner at DAC Beachcroft.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are discussing closing the customer expectation gap and actions insurers can take to improve customer understanding of policy coverage.
We are joined by James Daley, Managing Director at Fairer Finance, and Melissa Collett, Professional Standards Director of the CII.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts.
In this episode of the podcast, we are discussing the differences between remote invigilation and physical sittings of exams.
We are joined by Taron Josen, Assistant Financial Planner at Saunderson House, and Gill White, Chief Customer Officer at the CII.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are discussing actions insurers can take to increase trust in the insurance profession.
We are joined by Roger Flaxman, Executive Chairman of Flaxmans and winner of the 2020 Building Public Trust - Consumer Champion Award, and Melissa Collett, Professional Standards director at the CII.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about reskilling for a career in the financial planning and insurance professions. We are joined by Sarah Lord, President of the Personal Finance Society, and Steve Jenkins, Development Director at the CII.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast we are talking about supporting colleagues with their mental health. We are joined by Julie Page, President of the Chartered Insurance Institute, and Keith Richards, chief executive of the Personal Finance Society.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast we are talking about how the Brexit agreement has impacted the insurance and financial planning profession and how the new rules will impact insurers and financial planners. We are joined by Steve White, CEO of BIBA, the British Insurance Brokersâ Association, and Shayne Halfpenny-Ray, Policy and Public Affairs Adviser at the CII. To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, we are talking about how to excel in CII professional qualifications. We are joined by Mark Randall, winner of The Henry J Tapscott Prize for Excellence in completion of the Advanced Diploma in Insurance qualification, and Gill White, Chief Customer Officer at the CII.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast, recorded on 11 November, we are discussing lessons from the FCAâs business interruption ruling. We are joined by Michael Frisby, Partner at the Stevens and Bolton law firm, and Melissa Collett, Professional Standards director at the CII.
In this episode of the podcast we are talking about building financial resilience and helping vulnerable clients. We are joined by Robin Melley, Chartered Financial Planner of the year 2020, and founder of Matrix Capital, and Keith Richards, chief executive of the Personal Finance Society.
To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast we are talking about the importance of Black role models in the insurance profession. We are joined by Maxine Goddard, Strategic Operations Leader of Zurich and Head of Partnerships for The Insurance Cultural Awareness Network, and Patrick Okolo, Global Specialist at Willis Towers Watson.
In this episode of the podcast we are talking about the importance of Black role models in the insurance profession. We are joined by Maxine Goddard, Strategic Operations Leader of Zurich and Head of Partnerships for The Insurance Cultural Awareness Network, and Patrick Okolo, Global Specialist at Willis Towers Watson.
In this episode of the podcast we are talking about how advisers and insurers can protect their clients from the latest scams. We are joined by Alain Desmier, Founder of Contact State, and George Tsounias, Education Relationship Manager at the CII and PFS. To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts
In this episode of the podcast we are talking about how Covid-19 has impacted trust in the insurance profession. We are joined by Jeremy Trott, Non-executive Director of the Society of Claims Professionals and Claims Director of Ecclesiastical Insurance, and Dr Matt Connell, director of policy and public affairs at the CII.
In this episode of the podcast we are talking about how financial advisers are adapting to the new normal. We are joined by Sarah Lord, President of the Personal Finance Society and Chief Client Officer of Succession Wealth, and Keith Richards, chief executive of the Personal Finance Society.
In this episode of the podcast we are talking about making the insurance profession more inclusive for those with a history of poor mental health. We are joined by James Moorhouse, Content Manager at the CII, and Claire Russell, CEO and Founder, Mental Health in Business Ltd
In this episode of the podcast we are talking about starting conversations about care and how people can build and maintain financial resilience for later life. We are joined by Damian Green, MP for Ashford, and Sophia Kleanthous, Campaigns Adviser at the Chartered Insurance Institute.
In this episode of the podcast we are talking about how the general insurance and financial planning professions are advancing the discussions around diversity and inclusion to bring about meaningful action and positive change. We are joined by Lois Ratcliff, Internship Programme Manager at Inclusion Scotland, and Shayne Halfpenny-Ray, Policy and Public Affairs Adviser at the CII.
In this episode of the podcast we are talking about how insurers can help mitigate the risk of Legionnaires disease, and we are joined by Stuart Stead, Director of Broking at Romero Insurance Brokers, and Gary Hassan, Willis IRM Associate.
In this episode of the podcast we are talking about health and wellbeing during the coronavirus outbreak. We are joined by Andy Magill, Head Coach at Vitality, and Richard Kateley, Head of Intermediary Development at Legal & General.
In this episode of the podcast we are talking about the Chartered Insurance Underwriting Agent title which was launched earlier this year in collaboration with the Managing General Agent's Association. We are joined by Steve Jenkins, Executive Director of the Chartered Insurance Institute, and Peter Staddon, Managing Director of the Managing General Agents Association.
In this episode of the podcast we are talking about How to build and rebuild financial resilience, and we are joined by Shayne Halfpenny-Ray, Policy and Public Affairs Adviser at the CII, and Gemma Siddle, director of client services at Eldon Financial Planning, and the PFS Chartered Financial Planner of the Year 2019 .
In this episode of the podcast we are talking about the work that the CII Local Institutes and Societies have been doing in 2020 and how they have responded to the ongoing Covid-19 pandemic. We are joined by Matthew Hall, Strategy & Operations Manager, Insurance Societies & Networks, and David Irvine, National Membership and Engagement Manager, both of the Chartered Insurance Institute.
In this episode of the podcast we are talking about what the Financial Conduct Authority expects of insurers during the coronavirus outbreak, and we are joined by Alex Barnes, Partner at BDO, and Dr Matt Connell, Director of Policy and Public Affairs at the Chartered Insurance Institute.
In this episode of the podcast we are talking about ways to maintain trust during the coronavirus pandemic, and we are joined by Sian Fisher, Chief executive at the CII, and Nick Turner, Sales and Agency Director at NFU Mutual, and current President of the CII.
In this episode of the podcast we are talking about CII qualifications and how the CII is continuing to support learners throughout the coronavirus outbreak. We are joined by Gill White, Learning & Assessment Director, and Ian Simons, Marketing Director, both of the Chartered Insurance Institute.
In this episode of the CII Radio podcast we're talking about what the FCA expects of financial advisers during the coronavirus outbreak, and are joined by Rory Percival, Regulatory expert, and Keith Richards, CEO of the Personal Finance Society.
In this episode of the podcast we are joined by Kevin Hancock, Chair of the Society of Insurance Broking, and Mark Shepherd, Assistant Director, Head of General Insurance within the Policy Directorate at the Association of British Insurers.
In this episode of the podcast we are talking about CPD requirements during the coronavirus outbreak, and we are joined by Carly Knights, Professional Development Manager, and Rebecca Aston, Professional Standards Manager, both of the CII.
In this episode of the podcast, we are discussing vulnerable customers. We're joined by Johnny Timpson, Disability and Access Champion for the Insurance Profession, and Dr Matthew Connell, Director of Policy and Public Affairs at the CII. To find out more about this podcast, and for useful links, please visit thejournal.cii.co.uk/podcasts.
In this episode, we talk to Roy McLoughlin, Associate Director of Cavendish Ware and co-chair of the Income Protection Taskforce, and Matthew Hall, Strategy and Operations Manager at the CII, talking on behalf of the Society of Insurance Broking.
We talk about ways to plug the Income Protection gap.
To find out more about this podcast and for useful links, visit thejournal.cii.co.uk/podcasts
In this episode of the podcast, we're joined by Keith Richards, director of engagement at the Chartered Insurance Institute and CEO of the Personal Finance Society.
We discuss the operations of the CII internationally, and the opportunities for the PFS overseas.
To find out more about this podcast and for useful links, visit thejournal.cii.co.uk/podcasts.
In this episode of the podcast, we're joined by Harry Roberts and Damian Glynn, joint chairs of research study group 265 - responsible for the Business Interruption Policy Wordings Guide.
Today we're talking about how business interruption cover is changing, and how insurers can make sure their clients know what their policies will and won't pay out for.
To find out more about this podcast and for useful links, go to thejournal.cii.co.uk/podcasts.
In this episode of CII Radio, we talk to Nick Turner, President of the Chartered Insurance Institute, and Phil Williams, non-executive director of the Society of Underwriting Professionals.
We talk about what insurers can do to increase trust in the profession.
To find out more about this podcast, and for useful links, visit thejournal.cii.co.uk/podcasts
In this episode of CII Radio, we talk about the new knowledge range for the personal lines sector; what it is and how it's intended to help the sector meet its talent challenges.
We're joined by Sian Fisher, CEO of the CII, and Clair Atkinson, Head of Learning and Organisational Development Partnering at NFU Mutual.
The CII has been working with personal lines insurers and brokers over the past 18 months to understand what it takes to build a profession in their sector. Earlier this year, we launched a suite of new learning materials which includes free online courses through to formal qualifications. all designed to meet the needs of motor, home, pet and travel insurance customers.
To find out more about CII Radio, and for useful links, visit thejournal.cii.co.uk/podcasts.
In this episode of the podcast, we're discussing corporate Chartered status and how the changes brought in during 2019 have benefited the insurance and financial planning professions.
We're joined for this episode by Steve Jenkins, development director of the Chartered Insurance Institute.
Last year, following a consultation, the CII updated its Chartered proposition for firms. This included an update for the eligibility criteria, and highlighting the need for greater diversity and inclusion in the profession.
To find out more about this podcast and for useful links, please visit thejournal.cii.co.uk/podcasts
In this episode, we're talking to David Thomas, Chairman of the Society of Mortgage Professionals.
The UK mortgage market has undergone a significant structural change in the last decade. Record low mortgage rates have been accompanied by the tightening of affordability rules, and loan-to-value ratios that are far less than those of the pre-credit crunch era.
The demise of defined benefit pensions has also led to a growing number pulling cash out of their property to fund retirement.
This podcast episode explores how the Society of Mortgage Professionals can effect positive change in the mortgage market.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode, we're talking to Tali Shlomo of the CII, and chartered insurer Praveen Gupta, on the subject of unlocking talent in the insurance profession and, in particular, in India.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode we talk to members of Link, the LGBT Insurance Network. We're joined by Prashant Mahendran (Catastrophe Analyst at Neon Underwriting), Marianne Cowie (London Markets Underwriter at Zurich and Chair of Zurich Pride UK), and Geoff Godwin (UK COO at AIG and Exec Sponsor of LGBT Network).
Here we're discussing the Link, LGBT Insurance Network, and diversity and inclusion in the insurance sector.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we're talking about Insurance United Against Dementia and the Insurance Day of Giving.
We're joined by Alice Hardy of the Alzheimer's Society, and Sian Fisher (CEO) and Liam Russell (Legal Director) of the Chartered Insurance Institute.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the podcast, we're joined by Keith Richards, CEO, and George Tsounias, Education Engagement Relationships Manager, both of the Personal Finance Society. We talk about the My Personal Finance Skills initiative.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the podcast, we're joined by Adam Owen, president of the Personal Finance Society. We talk about his future year in office.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we're joined by Keith Richards and Sainesh Dar.
Keith is Managing Director of Engagement at the Chartered Insurance Institute and CEO of the Personal Finance Society. Sainesh is CII Regional Director for the South Asia region.
We discuss the regulatory landscape of the insurance profession, both in the UK and internationally, and how leveraging reform can have a positive impact on the industry overall.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we're talking to Tali Shlomo from the CII, and Rob Stephenson, founder of InsideOut and MindCycle.
We discuss wellbeing and mental health, both in society and in the workplace.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the podcast, we're talking about the changes to corporate Chartered status. We're joined by Ian Simons, Marketing Director at the CII.
Recently, the Chartered Insurance Institute released the results of the corporate Chartered status consultation. As a result, they have made some changes to the proposition.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the podcast we are talking to Manuel Thompson-Oloko, Aspire Apprenticeship Executive at the Chartered Insurance Institute.
The Apprenticeship Levy was first announced in the Summer budget 2015, and came into effect on 6th April 2017.
Two years on we are speaking to the CII's own apprenticeships expert to find out about the levy.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In recent years we have seen a growing trend of environmental product liability litigation. Many actions have been bought directly against manufacturers who have introduced potentially harmful products, that are alleged to have caused pollution.
With plastic use around the world on the rise, and its disposal becoming an issue of growing global concern, are plastics producers likely to join the firing line?
In this episode of CII Radio, Neil Beresford, partner at Clyde & Co, London, joins us to discuss the implications of the growing body of litigation against companies whose products are alleged to have caused pollution and the implications for insurers.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode, we're talking to Ian Simons, Marketing Director at the Chartered Insurance Insurance.
We discuss the Talk to 10,000 Campaign; an initiative from the CII aimed at getting people talking about financial wellbeing.
The âTalk to 10,000 challengeâ requires ambassadors to meet and talk through key financial moments that matter in womenâs lives with at least 10 women each.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the CII Radio podcast series, we are joined by Dr Matt Connell, Policy and Public Affairs Director at the Chartered Insurance Institute.
At the end of 2019 the Financial Conduct Authority is introducing the Senior Management and Certification Regime. The regime aims to improve culture within firms.
But what is culture? And how can you change it?
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the podcast, we are talking about the role of MGAs in the market and we are joined by Charles Manchester, CEO of Manchester Underwriting and Chair of the Managing General Agents Association.
Managing General Agents (MGAs) have been very much in the spotlight in recent years, from the reported prolific rate of expansion of the MGA market to the pressure on MGAs in a potential hardening market.
Here, we will discuss the dynamics of the MGA market, how they fit into brokers, insurers and most importantly, customerâs worlds.
How best to do business with them and which direction the market could be heading in.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the podcast we are joined by Ian Simons, Marketing Director, and Tali Shlomo, People Engagement Director, both of the Chartered Insurance Institute.
We are talking about the gender pay gap in insurance and financial services.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the CII podcast, we are talking to Mark Budd, UK Head of Innovation at Zurich.
As UK Head of Innovation, Mark dictates Zurichâs innovation agenda. As leader and influencer in the insurtech space, heâs adept at building and maintaining, meaningful and mutual beneficial partnerships.
Along with his award winning team, Mark insists on an inclusive approach, ensuring all employees follow the Zurich Innovation Story, from the initial kernel of an idea, right through to activation.
Here we will find out more about Insurtech startups and the key trends around the insurance profession today.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the podcast, we are talking about professional standards in the insurance sector and we are joined by to Melissa Collett, Professional Standards Director at the Chartered Insurance Institute.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the podcast, we are joined by Nick Turner, incoming President of the Chartered Insurance Institute and we are talking about his future year in office.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we talk to Lawrence Finkle about dual pricing. Lawrence is Public Affairs Executive at the Chartered Insurance Institute.
The issue of pricing and transparency in general insurance has never been under greater scrutiny. In September 2018, Citizens Advice submitted a Super Complaint to the Competition and Markets Authority, calling on them to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers in 5 essential retail markets; one of which was household insurance.
Since then, the CII Public Trust Index has laid the framework which identified rewarding loyalty as the biggest opportunity for the insurance profession to build public trust.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we talk to David Johnson, partner at DAC Beachcroft, about the Civil Liability Act.
David is a catastrophic personal injury lawyer. He specialises in assisting insurance clients in defending high value personal injury claims.
The Civil Liability Act came into force in December 2018, but only part of it came straight into force, with other parts of the reforms still to be finalised. So there's still much we don't know about how the Act and related reforms will be implemented.
The Act covers several areas, including the discount rate, whiplash reforms, and cost savings.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of the podcast we are talking about building public trust in insurance and about Chartered Status, and we are joined by Sian Fisher, CEO, The Chartered Insurance Institute.
Recently the CII released the results of the Corporate Chartered status consultation, and as a result they have made changes to the proposition.
To find out more about this podcast and for useful links go visit thejournal.cii.co.uk/podcasts
In this episode of CII Radio, we talk to Dr Matt Connell. Policy and Public Affairs Director at the Chartered Insurance Institute, about machine learning and public trust.
Machine learning is changing the way we underwrite, pay claims, and communicate with clients.
At the same time, we hear about scandals relating to the use of data.
So how can we deliver the benefits of machine learning to consumers, while also behaving in a way that encourages trust.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we talk to Matt Hall, Strategy and Operations Manager, at the Chartered Insurance Institute, about the CII Societies.
As part of its strategic manifesto commitment to become a more relevant and diverse professional body, the Chartered Insurance Institute is in the process of relaunching its Societies.
In transitioning from the Faculties into Societies, the objective is to create a dedicated professional body for members working in different segments of the insurance sector.
Through the new dedicated Societies, the CII is recognising that, while we are all part of the united insurance profession, individual segments within the CII membership have specific needs from a professional standards perspective.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we're talking to Nigel Brook, partner at Clyde & Co, about climate change liability.
Today, most businesses are vulnerable to climate change risks. Companies in the energy sector, or other carbon intensive parts of the world economy, now face repeated litigation.
Increasingly, we're seeing pressure brought to bear on financial institutions too. For example, investors and more particularly insurers, regarding their involvement with energy intensive companies.
Claims may stem from physical damage to infrastructure and property, or from financial damage to share prices and underlying asset prices.
Climate change is now a critical boardroom issue.
Nigel joins us to discuss the key risk factors, from an insurance perspective, and helps to outline some of the opportunities for the industry, around responding to climate change.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we're talking to Johnny Timpson about his role as Disability Champion for the insurance profession.
Johnny took over this role 12 months ago, with a brief to improve access to insurance for people with disabilities and pre-existing health conditions.
In this role, he reports to the DWP Disabilities Minister and Secretary of State.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we're joined by personal trainer and confidence coach, Adam Berry, also known as The Gym Starter. We discuss wellbeing in the office.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we talk to Tali Shlomo, Global People Engagement Director at the Chartered Insurance Institute.
We're discussing mental health, in society and in the workplace. We also hear about initiatives the CII has put into place, and also get some guidance and advice on how organisations and individuals can approach the subject of mental health and look after their own wellbeing.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we're joined by Tim Smith and Nick Gibbons, partners at BLM, to talk about General Data Protection Regulation (GDPR).
GDPR came into force on 25th May 2018, to much fanfare. A year into the new regime, Tim and Nick chat to Michelle about how GDPR is, in reality, affecting businesses.
To find out more about CII Radio, and for useful links, please visit thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we're joined by Stuart Podmore, Investment Propositions Director at Schroders.
We discuss how human behavioural traits can lead to investors taking sub-optimal decisions. Stuart outlines how these can be overcome, delivering the potential for outperformance.
To find out more about CII Radio, and for useful links, please visit https://thejournal.cii.co.uk/podcasts/
In this episode of CII Radio, we're talking to Melissa Collett, Professional Standards Director at the CII, about the Chartered Insurance Institute's corporate Chartered status.
Last year, the CII undertook a consultation on their corporate Chartered status, and is now relaunching its corporate Chartered proposition for the insurance and financial planning profession.
The proposition has been redesigned following extensive consultation with the profession, consumers, and public bodies, to support the modern profession and its customers.
To find out more about CII Radio, and for useful links, please visit https://thejournal.cii.co.uk/podcasts/
Podcasting live from Insuring Women's Futures Live 2018, Michelle and Martin chat with Sian Fisher, Chief Executive Officer of the Chartered Insurance Institute.
Podcasting live from Insuring Women's Futures Live 2018, Michelle and Martin chat with Charlotte Matier, âDirector of Development - âAlzheimer's Society.
Podcasting live from Insuring Women's Futures Live 2018, Michelle and Martin chat with Sara Ager, Partner at EC3 Legal and Associate of the Chartered Insurance Institute. Sara has worked across claims, corporate development, operations, governance and risk areas within law firms and London and Lloydâs market insurers and MGA businesses.
Podcasting live from Insuring Women's Futures Live 2018, Michelle and Martin chat to Rose St Louis, Head of Strategic Partnerships at Zurich Insurance Company.
Podcasting live from Insuring Women's Futures Live 2018, Michelle and Martin chat with Sharon Sutton, President of the Personal Finance Society (PFS) and Managing Director of Thornton Associates Ltd, Chartered Financial Planners.
Podcasting live from Insuring Women's Futures Live 2018, Michelle and Martin chat to Dame Inga Beale, CEO of Lloyd's of London.
Podcasting live from Insuring Women's Futures Live 2018, Michelle and Martin chat to Sam Seaton, CEO of Moneyhub Enterprise.
In this episode of CII Radio, Michelle and Martin chat to Sian Fisher, CEO of the Chartered Insurance Institute.
Leading the professional standards body for insurance since February 2016 follows a distinguished career in the sector, which has included senior roles at a Lloyd's Syndicate, a UK and European insurance company, a market leading MGA, a major international broker and US corporate.
Sian has also run her own start-up intermediary and was part of the creation of the Managing General Agents' Association.
A graduate of Oxford University with an Exec MBA from Harvard, Sian is a strong advocate for equality. She is a founding member and Executive Chair of the Insuring Women's Futures initiative and a Committee Member of the Insurance Supper Club.
Ms. Fisher is also a Non-Executive Director at Asta Underwriting Management and Vice President of the Insurance Institute of London.
Michelle and Martin chat to Dr Matthew Connell, director of policy and public relations at the CII, about the Insurance Distribution Directive.
In this episode of CII Radio, Michelle and Martin speak to Melissa Collett, Professional Standards Director at the Chartered Insurance Institute.
Melissa is responsible for leading the CII's professional standards, ethics and conduct activity as a united profession. She also takes responsibility for the professional bodyâs legal affairs and risk management.
Collett brings significant insurance and legal experience to the CII, having spent over a decade at the Financial Ombudsman Service, as a director at Fairer Finance and as a Tribunal Judge.
A growing skills gap within the insurance sector is prompting a rethink of how talent is sourced and selected.
In this episode of CII Radio, Michelle and Martin speak to Tali Shlomo, People Engagement Director at the Chartered Insurance Institute, to learn about inclusive recruitment.
The Senior Managers and Certification Regime (SM&CR) replaces the current Approved Persons Regime, changing how people working in financial services are regulated.
In this episode of CII Radio, Michelle and Martin are joined by Dr Matthew Connell, Director of Policy and Public Relations at the CII, and Tali Shlomo, People Engagement Director at the CII.
From 6th April 2017, all employers in Great Britain with more than 250 staff will be required by law to publish gender pay gap figures annually on their own website and on a government website.
In episode 001 of CII Radio, Michelle and Martin speak to Tali Shlomo, People Engagement Director at Chartered Insurance Institute, and Jon Terry, Partner at PricewaterhouseCoopers.
They explain what this regulation is, how to best prepare for the regulation, reporting as a change agent, what's happening in the insurance market, and how the CII is helping firms in this space.