The Payments Podcast: Recent Episodes
Bottomline Technologies
Are you interested in learning more about the trends and stories that develop in the payments industry? You’re in the right place. Find out exactly why The Payments Podcast will soon become your go-to source for anything you wish to know in the world of payments. Brought to you by Bottomline Technologies in partnership with Smart Payments
Payments are often treated as the final step in procure-to-pay, but that limits the value they can bring. In this episode, Paul McMeekin sits down with Kristian "KO" O'Meara, Chief Commercial Officer at PairSoft, a market leader in AI-driven AP automation, procurement, and B2B payments, to discuss why payments need to be considered earlier in the process.
Together they explore how finance teams can reduce invoice processing costs, accelerate cycle times, increase touchless processing, and advance accounts payable automation. They also discuss where AI is creating real value across P2P, and where it still falls short.
If you're looking to simplify payments, improve AP efficiency, and make automation work harder for your business, this is a practical, honest take on what's working today.
B2BPayments #P2P #ProcureToPay #AI
The role of the CFO is evolving rapidly. Finance leaders are expected to drive strategy, manage risk, and deliver deeper business insight while navigating increasingly complex technology landscapes. In this episode, Owen McDonald is joined by Gareth Priest, Chief Product Officer of Bottomline, to discuss how the Office of the CFO is adapting in the age of AI.
Together, they explore how disconnected data impacts decision-making, where AI is delivering value beyond automation, and why connected finance ecosystems are critical to managing risk and driving better business outcomes.
AI #FinanceTransformation #AIInFinance #OfficeOfTheCFO
Accounts receivable is still more manual than it should be, with teams juggling inconsistent payment data, slow processes, and limited visibility into what’s actually coming in. In this episode, Jamie Delmedico talks through why reconciliation takes so long, where ERP systems fall short, and how AI is starting to change the way AR teams manage cash flow. For CFOs, finance leaders, and AR teams, it’s a practical guide to reducing DSO, improving visibility, and removing unnecessary complexity from the process.
MHC CFO Aaron Stenhaug joins host Paul McMeekin to share how finance leaders can stay disciplined in uncertain markets while still investing in modernization. They discuss practical ROI tests for AI and automation, embedding fraud controls into payments workflows, and why treating payments as a strategic capability can improve cash flow, risk management, and working capital.
CFO #Payments #AIinFinance #RiskManagement #FinanceTransformation
Stablecoins are getting a lot of attention in payments right now. The bigger question is what they’re actually useful for.
In this episode, Jessica Cheney and Colin Swain unpack where stablecoin fits in corporate finance today, from cross-border payments and liquidity to FX risk, cost, and the real use cases behind the hype. They also explore why stablecoin is likely to sit alongside existing payment rails, becoming another asset within familiar treasury platforms rather than replacing them. Finally, the conversation looks at how AI and automation, combined with programmable money, could reshape how finance teams manage payments and liquidity.
CorporateFinance #B2BPayments #Stablecoin #TreasuryManagement #FutureofFinance
Accounts Payable is no longer just about processing invoices. In this episode of The Payments Podcast, host Owen McDonald talks with Mark Brousseau of the Institute of Finance and Management about how AI, fraud, and rising expectations are redefining the AP role in 2026.
They explore where AI is delivering fast wins today, why traditional fraud controls are no longer enough, and how redesigning procure‑to‑pay can turn AP into a strategic engine for insight, control, and business value.
AccountsPayable #AIinFinance #FraudPrevention #ProcureToPay #B2BPayments
New Nacha rule changes are raising the bar for ACH fraud prevention, data clarity, and shared accountability across the network. Join our host, Owen McDonald and Mark Dixon of Nacha Consulting Services as they unpack what’s changing in 2026, from proactive fraud monitoring and richer ACH data to higher same‑day ACH limits and key compliance deadlines.
A must‑listen for banks and corporates preparing for the next phase of ACH modernization.
ACH #NACHA #FraudPrevention #RiskManagement #Treasury #B2BPayments #PaymentSecurity #PaymentsModernization
Accounts Payable is changing quickly. The new Ardent Partners 2026 AP Automation and Payments Technology Advisor explains what’s shifting and why. In this episode, Owen McDonald talks with Andrew Bartolini about the drivers behind this evolution, from the growing use of AI to the features AP teams should prioritise when choosing a solution. It’s a smart, grounded look at the capabilities, standards and outcomes that matter right now.
APAutomation #B2BPayments #AccountsPayable #Fintech #AIinFinance #PaymentsPodcast #ArdentPartners #DigitalTransformation #FinanceLeaders #APTeams #PaymentTechnology #BusinessPayments
Treasury is emerging as one of the fastest-moving functions in enterprise AI adoption. In this episode, host Owen McDonald sits down with Leo Gil, Bottomline’s treasury technology expert, to explore how AI is helping treasurers move beyond manual, back-office work and into more strategic decision-making roles. Packed with practical insights for treasury and finance leaders, discover how AI is already reshaping treasury today and what’s coming next.
J.P. Morgan’s Ken Ouimette, Head of Supplier Experience and B2B Payables, joins Paul McMeekin to share insights on payment lifecycle automation, cash conversion cycle metrics, and strategies for reducing errors and fraud. Practical and actionable advice for CFOs and treasury teams who want to drive results.
Michelle Pasquerillo, Head of Bank Channel Strategy at Bottomline, joins the Paymode Podcast to explore how banks are embracing AP automation, payment automation, and fraud prevention solutions to improve operational efficiency and protect client relationships. Discover how digital transformation in banking and fintech partnerships are shaping the future of accounts payable and B2B payments.
In this Paymode-focused episode, host Paul McMeekin sits down with Solitaire Moffett, Director of Implementations at Bottomline, to explore best practices for seamless client onboarding. From engaging the right stakeholders early to overcoming common pitfalls like testing fatigue and resource constraints, Solitaire shares actionable insights and success stories that highlight why preparation and communication are key. Plus, hear her advice for CFOs and treasurers on accelerating the shift to electronic payments.
Cybercrime is evolving fast, and 2026 will bring new challenges for banks and corporates alike. In this episode, we talk with Bottomline fraud experts Eric Choltus and Marc Salinas about the rising risks of B2B payments fraud, account takeover (ATO), and AI-enabled attacks. They share practical strategies for upstream fraud detection, regulatory compliance, and why consortiums and embedded banking matters most. Whether you’re a bank or business, tune in for actionable insights to strengthen your defenses and protect your payment workflows.
In this special 2026 Payments Outlook episode of the Payments Podcast, host Owen McDonald is joined by experts Jeff Feuerstein and Richard Ransom to unpack what corporates can expect in 2026. From rising fraud threats and compliance mandates to the strategic role of payment hubs and embedded payments, this discussion explores how AI, open banking, and advanced analytics will reshape B2B payment security, efficiency, and liquidity management. If you’re planning for the future of corporate finance, this is a must-listen.
In this special 2026 Payments Outlook episode of the Payments Podcast, host Owen McDonald is joined by Jessica Cheney and Vitus Rotzer to explore the trends shaping the future of banking and B2B payments. From monetizing ISO 20022 data and accelerating real-time and cross-border payments to scaling embedded payments and leveraging AI for fraud prevention, this conversation dives deep into the strategies banks must adopt to stay competitive. Discover why collaboration, APIs, and advanced analytics will define success in the coming year.
In this episode, co-host Paul McMeekin of Bottomline and Rebecca Meeker, SVP of B2B Partnerships and Embedded Finance at Mastercard, explore how fragmented business payment experiences are transforming through embedded finance, virtual cards, and other innovative capabilities. From pay-by-invoice to procure-to-pay, and new use cases for virtual cards, this episode dives into practical strategies for enhancing efficiency while tightening payment security. Tune in for expert B2B payment insights.
In this episode, we speak with Erin O'Loughlin, a former CIA operative and the Senior Director of Training at the Association of Certified Financial Crime Specialists, about insider fraud. Erin shares how behavioral cues, access anomalies, and overlooked privileges can signal risk, and why role-specific training, simulations, and just-in-time nudges are essential for prevention.
Whether you're in frontline ops, tech, or leadership, this conversation offers practical insights to help banks and businesses detect threats early and build a culture of compliance.
In this episode of the Paymode edition of the Payments Podcast, Paul McMeekin sits down with Joe Kight, Head of the Healthcare Institutional Client Group at U.S. Bank, to explore how banks are helping healthcare organizations modernize their payments infrastructure. As labor costs and operational expenses rise, Joe shares how U.S. Bank is leveraging its expertise to streamline B2B payments in a sector that depends on secure, efficient, and high-volume transactions. Tune in for insights at the intersection of finance and healthcare.
In this episode of the Payments Podcast, host Owen McDonald is joined by Richard Ransom, Head of Solutions Consulting at Bottomline, to explore five major B2B payments challenges across vertical markets. From legacy tech and operational risk to fraud, cybersecurity, and modernization, they unpack how different industries are navigating these issues, and why having a payments champion could be the key to futureproofing your processes.
In this episode of the Payments Podcast, Paul McMeekin chats with Jeff Feuerstein of Bottomline about the major shifts in B2B payments - from tackling fraud and enhancing supplier partnerships to leveraging AI and integrated tech. Discover how networks are transforming the payment ecosystem and why CFOs must rethink their payment strategies.
In this episode of the Payments Podcast, Owen McDonald speaks with Amrita Ghanekar, Senior Director at BNY Treasury Services, about the forces driving payments modernization. From SaaS as a strategic enabler to the rise of data-sharing ecosystems and real-time architectures, Amrita shares how banks can unlock agility, personalization, and resilience. Learn how global trends influence innovation and why the future of banking lies in contextual intelligence and customer-centricity.
Sibos 2025 is around the corner, and we've got your sneak peek. Join Owen McDonald and Vitus Rotzer from Bottomline as they break down the likely hot topics for the event - from the seismic ISO 20022 migration shift and G20 goals cross-border payment goals to real-time payments expectations. The focus will be on upgrading legacy and siloed systems to enhance resilience and compliance, combat fraud, and transform automation in banking. If you're into financial messaging, digital banking, or just want to stay ahead in payments, this episode is packed with insights you won't want to miss.
In this episode of the Payments Podcast, Mandy Miller, Chief Customer Officer at Bottomline, shares how collaboration across the B2B payments ecosystem is driving innovation and resilience.
As banks, fintechs, and payment providers face economic uncertainty, Mandy reveals how strategic partnerships are helping them deliver better customer experiences, unlock new revenue, and stay competitive.
Paul McMeekin talks with Coupa’s Bill Wardwell about how embedded payments are transforming finance. Learn how Coupa and Bottomline are helping businesses streamline supplier payments, reduce fraud, and unlock ROI—all within a seamless user experience. Plus, Bill shares his top advice for CFOs on turning payments into a strategic advantage.
In this episode, Owen McDonald sits down with Rob Stephenson, Director of Risk at PwC, to unpack the findings of PwC’s Global Compliance Survey 2025. Discover how forward-thinking organizations are transforming compliance from a regulatory burden into a driver of innovation, agility, and trust. From AI in fraud detection to embedding compliance by design, this conversation is a must-listen for anyone navigating the complex world of B2B payments and risk management.
In this insightful episode of the Paymode series, Paul sits down with Patrick Sunday, Chief Accounting Officer at Bottomline, to explore the evolving role of the finance function in today’s fast-paced environment. Patrick shares his experience leading a global finance team, offering a behind-the-scenes look at how finance is transforming from a traditional reporting role into a strategic powerhouse. From leveraging AI and digital transformation to improving KPIs like DSO and closing cycles, Patrick provides practical insights and forward-looking advice for finance leaders navigating economic uncertainty and technological disruption.
finance #financepodcast #AI #artificialintelligence #businessgrowth #automation #datadrivendecisions #CFOInsights #FinanceStrategy #AIinFinance #B2BPayments #WorkingCapital #payments
In this episode, we speak with Bottomline’s Mark Bish about how tokenization—beyond PCI DSS—can secure B2B payments, and the importance of not holding customer banking data in spreadsheets or on systems where it’s accessible by employees. Mark shares how replacing bank account data with anonymous tokens, reduces fraud risk, simplifies compliance, and protects against both external and insider threats.
This episode features Andrew Bartolini of Ardent Partners discussing the 2025 State of ePayables report. While accounts payable (AP) has advanced over the past two decades, full automation is still uncommon. Key findings highlight the need for alignment between AP, procurement, and treasury, the underreported fraud risks, and AI\'s growing impact. Reflecting on the report\'s content, Andrew also urges AP teams to transition from transactional roles to more strategic contributions in achieving business goals. Hit play to listen to the interview.
In this episode, we talk with Kat Moy, Head of Education at the Accounts Payable Association (APA), about the ongoing disconnect between Accounts Payable (AP) and Treasury teams. They explore why these silos exist, the downsides of poor collaboration, and how strategic alignment can help improve cash flow, reduce costs, and manage risk. Kat shares practical tips like using centralized platforms and cross-functional training, and highlights key takeaways from the APA’s 2025 Leadership Forum.
In this Paymode episode, Bottomline\'s Tom Dolan explores the risks of outdated technology in accounts payable and receivable, highlighting the impact of legacy processes and systems. Turning to emerging and embracing innovations, Tom discusses the transformative impact of AI and data analytics in modernizing these functions to create efficiencies and enable smarter decision-making.
It’s crunch time and the ISO 20022 deadline is only six months away. Our host chats with Bottomline’s payments expert, Frederic Viard, on this structured, machine-readable format and the global harmonization intention that sits behind it. All the big banks are ready for the deadline, but what does it mean for other financial institutions that aren’t? What are the risks, the options, the penalties, and what needs doing? Fred also talks about what lies beyond this deadline in terms of value-add benefits in the global payments’ ecosystem.
In the special edition of the Payments Podcast Paymode Series, Paul McMeekin chats with Katie Elliot about how companies can keep fraud at bay and protect their business payments, including mitigating against BEC and check fraud. She also shares tips on trends that businesses should prepare for from a fraud perspective.
In this episode, we chat with ACT’s Naresh Aggarwal and Bottomline’s Leo Gil about cash management strategies to gain executive buy-in, conflicting KPIs, cash management concepts and a tailored approach, and the critical importance of flexibility and resilience for treasurers. We also dive into the potential of AI and technology pitfalls to avoid.
On the back of recent payment fraud research, our host chats with Eliza Thompson of digital financial crime platform Themis, on how fraudsters exploit the interplay between insider access and external attack vectors with payment fraud. This issue is increasingly concerning, with over 45% of respondents identifying collusion as a primary threat. Eliza shares her insights on what banks and businesses can do to help identify and reduce potential fraud risks.
In this episode, we celebrate International Women\'s Day by acknowledging women\'s achievements and advocating for gender parity. Champions Julie Ashmore-Dann, Carrie White, and Zhenya Winter share their thoughts and experiences on positively accelerating action to support women\'s advancement.
ACH and same-day ACH payments are common in B2B, but the integration of digital banking with private B2B payment networks is a brand-new concept, giving businesses the chance to leverage advanced features from within one single, automated platform. Bottomline’s Jessica Cheney explores what incorporating a B2B payments network into digital banking means for businesses.
Our host chats with Bottomline’s Chief Technology Officer, Eve Aretakis, on some of the major tech advancements impacting B2B payments in 2025. In this episode, we cover top tech priorities in business payments, the advantages and perils of AI, the benefits of integrating and embedding payment technologies to drive added value, and the ever-present threat and prevention of fraud. of fraud.
As we approach 2025, it\'s an excellent time for finance leaders to take stock, reassess, and plan for the upcoming year. Finance teams of all sizes will strive to achieve more with fewer resources while adapting to external technology advancements, economic shifts, payment regulations, and fraud prevention measures. In this episode, we interview BNY’s Head of B2B Payments, Rhea Wagh, to gain her insights on the trends, themes, and innovations influencing B2B payments for 2025, including hyper-connected ecosystems.
As we look to 2025, Finance Teams–-from treasury to accounts payable (AP) and accounts receivable (AR)—look to take advantage of new payment innovations and automation, tightening fraud prevention measures and driving greater efficiencies from their business payments lifecycle. In this episode, we chat with two of Bottomline’s corporate payments experts, Jamie DelMedico in the US and Richard Ransom in the UK, to get their take on what to expect in the year ahead. Topics include payer verification and mitigating fraud, generative AI, the adoption of digital payment types, ISO20022 for corporates, real-time payments and more.
In this episode, we explore how AI-powered invoice ingestion and coding for billing and payments can revolutionize accounts payable (AP) teams, particularly in the real estate industry, which deals with high volumes and complex transactions. Podcast guest David Stifter, CEO and Founder of PredictAP, emphasizes the significance of using artificial intelligence to focus on the invoice capture stage when automating accounts payable processes.
In celebration of International Day of Banks, Bottomline’s banking experts, Jessica Cheney and Frederic Viard, share their insights on payment trends and predictions for 2025. Amid significant innovation and disruption in the payments landscape, banks are striving to stay current, competitive, and compliant. In this episode, our experts discuss key topics such as real-time payments, fraud prevention, artificial intelligence (AI), and embedded finance.
Often, employee financial crime gets discovered post-fact. Better late than never, right? But that doesn't solve the problem. Certainly not when banks and businesses can access technology and human experts to help them identify unusual behaviour or catch potential crimes. We spoke with Albert Leino, a Certified Financial Crime Specialist, who shares his insights on proactive--rather than reactive--monitoring in the fight against insider fraud.
Despite advances in threat detection, uncovering insider fraud threats continues to be a challenge for banks and businesses. Undetected, insider threats often result in financial, reputational, and operational damage. In this episode, Nick Griffin discusses the tough task behind identifying and addressing malicious individuals within organizations. Nick also covers seven essential capabilities of an effective Insider Threat Management (ITM) solution, as outlined in the latest SPARK Matrix™ Insider Risk Management report.
In this episode, we interview Darrell Riekena from Bottomline about the transformation of the Chief Information Officer (CIO) role. We discuss how it has evolved to encompass a mix of C-Suite responsibilities, focusing on data and systems. Topics include the timeline for digital transformation 2.0, the impact of the Artificial Intelligence (AI) buzz, the importance of first-party data, and the wide-ranging remit of today's CIO to support the goals of the business.
In this episode, we chat with Jodie Kelley, CEO of Electronic Transactions Association (ETA). As the leading advocate for business payments in the US and Canada, ETA is heavily involved in lobbying for and educating on payments legislation and policy frameworks, fraud prevention measures, and shaping the future of payments. Sharing her insights, Jodie discusses the key trends impacting business payments.
It’s been said that real-time payments have spurred financial institutions to modernize their operations to keep up with where their customers and their customers’ customers have already gotten to. In this podcast, we talk to Jessica Chaney to get her take on adoption rates in the US market and the interoperability between the Clearing House’s RTP and FedNow’s Instant Payments offerings.
Since our last update on instant payments, FedNow’s Instant Payments has become readily available in the US market, India and China are showing a strong upswing, and the EU’s Instant Payments Regulation mandates that any euro payments across EU member states be completed within seconds, 24/7. We chatted with Lipis Advisor’s founder, Leo Lipis, to get an update on instant payments in the current landscape and future trends.
Banks will forever consider the diverse needs of their retail and commercial customers. But does that always extend to the digital banking platform they offer? While the functional complexities of a more extensive corporate solution may deem it unsuitable for small business usage, the deficiencies of a consumer offering for a business may not deliver the insights, efficiencies and benefits needed. In this episode, we explore why a one-size-fits-all approach is not likely to meet the distinct requirements of these customer segments.
In this episode, we speak with highly regarded accounts payable (AP) speaker, trainer, and consultant Debra R Richardson about avoiding fraud, potential fines, and bad vendor data in the AP vendor space. Given her extensive experience and interaction with AP professionals, Debra shares the loopholes she sees, precautions to take, and valuable advice for flagging potential fraud. Enjoy the listen.
While ISO 20022 is not new, it will soon become the de facto standard for sending financial messages between financial institutions and businesses. The drive and industry development behind upgrading payment infrastructures, instant payments and cross-border payment capabilities make adopting ISO20022 paramount in its importance and urgency. Only with it can true interoperability be achieved. We gain more insight from payments industry expert Mike Chambers and Bottomline's Frederic Viard.
Our guest in this episode is Ernie Humphrey, the chief evangelist of The Finance Collective, who has over 20 years of experience in treasury leadership. Ernie will discuss the importance of soft skills in treasury, such as listening, building relationships, and communication, and how improving them can lead to better productivity.
VSE Corporation is a complex business with operations in multiple segments, including Aviation, Fleet, Energetics and Federal & Defense. Managing payments and cash visibility for such a diverse business can be a real challenge. Shaun Eaves, the assistant treasurer at VSE, is highly skilled in analyzing financial data, applying key accounting concepts, and utilizing his comprehensive knowledge of investment strategies. He speaks with us about tackling complex treasury and payment challenges in his role at VSE.
We use the opportunity of International Women’s Day to speak with three of Bottomline’s executive leadership team – Eve Aretakis, Mandy Miller, and Monica Kozak – about their career journeys, leadership lessons, expertise in their current roles and their advice and guidance for young women aspiring to leadership roles in fintech or tech industries.
The spotlight is on the treasury department. In this episode, we speak with Guillaume Jouvencel from Corporate Treasury 101 on the significance of the treasurer's role and how that's becoming far more strategic. We consider the challenges and advantages of technology changes, obstacles to overcome, and three key areas of focus for treasury teams going forward.
While 84% of typical accounts payable (AP) days are bogged down in administrative, manual, repetitive tasks, Mark Brousseau of Brousseau & Associates and representing IOFM, shares how the role of AP and AR leaders is undergoing significant transformation. Beyond driving efficiency and lowering costs with fully automated end-to-end AP and AR process, they’re now expected to elevate themselves to a far more strategic role, delivering more insight into the office of the CFO and the business.
The construction industry is a sector that has its hands full of paying suppliers, vendors, sub-contractors, and employees, all mixed in with complex and sensitive project timelines. SPI, a leader in the insulation and architectural space, has reinvented its accounts payable (AP) processes to match its considerable growth. And our guests, Karen Singleton and Candi Mooney, are at the heart of that change.
We chat with Kellie White, Head of User Experience at Bottomline, about the UX trends we’ll likely see in ’24 from a payment perspective. She covers why UX should matter to a CFO or bank, how AI will continue to intersect with user experience, the development of mobile interfaces in payments, why designing inclusive and accessible experiences will become more critical, as will the seamless interconnectedness of API interfaces.
In this episode, with Bottomline’s Jeff Feuerstein and Colin Swain, we talk about the urgency of B2B payment automation in 2024 and unpack Juniper’s analyst statement: “Businesses can no longer solely rely on legacy B2B payment methods and need to adapt to an ever-changing landscape very quickly, integrating newer technologies to reduce complexities [and] increase payment efficiencies.”
In this episode, we get to speak to one of the industry’s most influential people in fintech and the financial markets, Mr. Chris Skinner. Voted a foremost fintech observer by the Telegraph, and one of the most influential people in financial technology by the Wall Street Journal and Thompson Reuters, his opinion counts when it comes to what’s next for banks and the future of money... or rather a future where we don't think about money. Chris chats to us about incremental versus true digital transformation, a future of instant payments, the data behind payments, AI's influence, reigning in payment fraud, and thoughts to consider for 2024 strategic planning. Enjoy the listen.
Cross-border transactions and financial messaging involve exchanging information, instructions, and notifications between banks and their customers. In the coming year, this area of payments will undergo significant changes. Adapting to these changes will be crucial for financial institutions looking to compete globally. Bottomline's Frederic Viard and Edward Ireland share their outlook in the banking space for 2024.
Despite wishing it wasn’t so, reports across the globe show insider, occupational, or employee fraud is very prevalent and, against a tough economic climate, becoming more of a challenge. We chat with Ruud Grotens on what we’re likely to see in the year ahead as financial institutions and businesses tackle insider risk in real-time.
For banks, it’s likely to be a year of rising interest rates, making customers pickier about where they put their money, one where technology modernization continues to drive forward. Bottomline’s CRO for Digital Banking, Kevin Pettet, dives into the details behind these statements.
Joining the global effort to promote International Fraud Awareness Week, we’re joined by two industry experts from the Association of Certified Fraud Examiners: President, John Gill, and Andi McNeal, Vice President of Education. In this discussion we get a sense of the bad actors that have brought occupational fraud to the forefront and look at the critical proactive approaches that banks and businesses can take to detect and protect against it.
Peter Davey has extensive experience in the banking and payments industry across all payment types, services and networks. After several years at The Clearing House driving product innovation and real-time payments, he’s recently teamed up with Alloy Labs to bring technology within reach of smaller financial institutions. We’re delighted to chat with Peter, an accomplished executive, thought leader, influencer, futurist, and corporate strategist, about his thoughts on real-time in the context of its momentum, B2B adoption, cross-border instant payments, APIs, financial fraud and open banking.
Chatting about the 6 Pillars of AP Automation, APA founder Jamie Radford leads the charge on transforming the Accounts Payable industry. He shares his thoughts on creating an effective payments process through people development, continuous improvement, winning technology, and best practice.
Sibos 2023 is behind us and the results of this year’s banking survey, which is all about financial institutions maintaining a competitive advantage, are now in. On the back of this, we spent time chatting with Zhenya Winter, author of the report, to get her take on key Sibos takeaways and how some of its content aligned with the 2023 survey findings.
Joining us to discuss real-time payments, from a truly global perspective, is the founder and CEO of Lipis Advisors, Leo Lipis. With over 25 years of experience in payment systems consulting and research on all six continents, Leo shares his in-depth knowledge about how this initiative is being implemented globally.
At a time when traditional banking infrastructures are strained, there’s a drive for FIs to find more scalable, reliable, and efficient systems. Is cloud computing and SaaS-based service models the future for financial institutions? To address this, we chat to two experts in global banking and financial messaging from Bottomline: Edward Ireland (London) and Frederic Viard (Switzerland).
With the Association of Finance Professionals conference approaching, it seemed the perfect time to chat with seasoned treasury professional Tom Hunt, who’s in charge of AFP’s Treasury Advisory Group. He shares his insight about how the role of corporate treasury is morphing into one that has truly elevated to embrace, initiate, and inform strategic input.
Managing and executing corporate liquidity throughout its entire lifecycle is a focus for every CFO and Treasury professional. In this episode, financial and treasury expert Craig Jeffery of Strategic Treasurer unpacks the world of Enterprise Liquidity Management (ELM) for us.
An overhaul of the UK's payment architecture is underway - from a more open environment, like Open Banking, to new payment rails and value-add overlay services. Industry expert Richard Ransom explores how prepared companies are for the change and what they can do to take advantage of the opportunities.
While the economy is turbulent, fraud levels are rising, and the payments landscape is constantly changing, companies on both sides of the pond seem quite resilient when managing their cash. They feel optimistic about experimenting with new payment types, changing payment terms and looking for ways to better protect their business payments. Gunita Bindra and Charles Bennett share their thoughts on the findings and the expectations of financial decision-makers over the next couple of years.
Our annual Business Payments Barometer Report offers insight into fraud statistics across Great Britain and North America. Our fraud panel discusses the findings and offers companies practical tips on how to safeguard against potential threats.
Having researched 1,600 corporate financial decision-makers from across the US and Great Britain, we chat through the findings from this year’s 2023 Business Payments Barometer such as what’s influencing change in payments – both present and future – such as the focus on adopting innovative technologies, new payment initiatives and tackling the relentless rise of fraud and financial crimes.
We chat with Bob Cohen of Ardent Partners on AP Automation and how it’s changed from a back-office function to a vital core process within a business – something the pandemic highlighted. He touches on the advances in technology, the opportunities, the challenges, what good looks like, and the journey from mere integration to ongoing evolution.
Nacha, the institution that governs the ACH Network in the United States, recently hosted their annual payments conference in Las Vegas. Attended by banks and corporates from across the globe, the theme for this year’s Nacha event was Smarter, Faster Payments. In this podcast episode, Bottomline’s Michelle Pasquerillo and Brian Hall chat to us about conversations around the room and some key take aways from the event.
Now all the ISO20022 deadlines and milestones are out of the way, what’s next? Payments expert, Edward Ireland, chats with us about how those that have migrated are getting on, what new services will it enable, what’s the next exciting phase for becoming ISO native and what will this enable?
Just out, is this year’s Treasury Fraud and Controls Report from Strategic Treasurer. In this episode Craig Jeffery, Managing Partner at Strategic Treasurer, and Bottomline’s payment fraud expert, Chris Gerda, chat about the report findings and delves into the wish list from banks of their corporate customers when it comes to preventing fraud.
Without doubt simplicity wins in the chess match against fraudsters. It takes an army. A tightly consolidated approach across fraud teams not only unites efforts but is far more efficient. Fraud expert, Ruud Grotens, talks with us about how fraud investigators and analysts can easily manage and track all fraud cases from cross-functional areas in a single place. Utopia is indeed possible!
Following the adoption of Confirmation of Payee (CoP) by financial institutions across the UK to prevent Authorised Push Payment (APP) fraud, Bottomline now brings this fraud prevention measure to businesses across the UK. In this episode we chat to Mark Bish, Product Manager and expert on CoP, to get some insight into how it differs from the bank offering, the use cases, benefits and we get a sense of urgency on adoption.
In celebration of International Women’s Day, we speak with two inspirational women in fintech: Women of Fintech’s founder, Gemma Young and TechPassport’s CEO and founder, Layla White. In this episode, we spotlight women in the Fintech industry and look at how we can collectively achieve better equity – from empowerment, collaboration and mentorship to progression and overcoming challenges.
Industry expert Mike Chambers chats with Bottomline’s Richard Ransom on what changes corporates can expect from NPA and how it might impact their business. Hear what it means for Bacs and ISO20022, faster payments, direct debits, account-to-account payments, and the new overlay services it brings. Companies will need advice and guidance on design, infrastructure, and deployment, so they must start getting up to speed sooner rather than later.
Technologies continue to shape our digital world. Alongside that, consumer expectations for speed and efficiency keep shooting ahead. From a business standpoint and to stay competitive, companies are under pressure to deliver similar experiences with the same ease. We chat with Kellie White and Jon Grassis from Bottomline’s UX team to get their take on the UX trends shaping 2023 and how technology can enable a better experience for financial service customers.
This episode is full of expert insight into the business payment trends likely to shape the year ahead for banks and businesses. Against a back-drop of much regulatory change, economic and geopolitical uncertainty we’re likely to see organisations looking to do more with less, finding smarter ways to create efficiencies, keeping a step ahead of fraudsters, and meeting regulatory demands. Our industry experts share their thoughts.
Just how heavily has the current economic climate impacted businesses? How well are you using your data to inform your business, and is there a secret KPI you could be tracking to help? Data analyst, Vinay Khosla, uncovers the insightful story behind Direct Debit failure rates in the UK and what this means for companies.
A couple of months ago, the European Commission announced proposed changes to the instant payments regulation across the EU. In summary, the changes would force banks to offer instant payments in euros at no extra cost and should include fraud prevention checks on bank accounts. In this episode, which closes out Banking Week, industry expert Fred Viard discusses the implications for banks.
To celebrate Banking week, we teed up two industry experts to chat about real-time payments in the US and the EU. In this episode, Jessica Cheney discusses balancing caution with tremendous opportunity in the context of real-time payment adoption in the US, sharing her views on how banks that are too cautious and slow to pull the trigger face becoming laggards and losing their competitive advantage. In a follow-on episode next week, Fred Viard continues the topic of real-time payment adoption but looks at it in the context of the EU.
Bottomline’s Nick Berents, Director of Solutions Marketing in Banking, shares his thoughts about last month’s Association for Finance Professional conference in Philly. Attended by a mix of corporate treasurers and banking professionals, Nick touches on the hot topics for discussion, the panel session with the Business Payments Coalition, the availability of end-to-end cash forecasting solutions from banks, and his outlook on payments for 2023.
In this episode, we interview Bottomline’s fraud and security experts, Ruud Grotens and Erick Choltus, on the intersection between payments modernization and payment fraud prevention. In this discussion, we dive into whether fraud measures are managing to keep pace with the latest in payments innovations such as ISO20022, cross-border payments, and real-time payments. Grab a cuppa and listen in.
With this year’s Sibos event wrapped up, Zhenya Winter shares her thoughts on the key takeaways from the show and where banks should focus given already-busy roadmaps. This episode covers ISO20022’s deadlines, SWIFT as a cooperative player, instant payments as a deal-breaker, how the Swiss are handling payments modernization and, in closing, several critical points for financial institutions to action next. Enjoy the listen!
Marcus Hughes, Head of Strategic Business Development Bottomline, gives us a brief insight into his new whitepaper on the AP and AR automation landscape.
Give a listen if you want to understand more about working capital management, what it is and how it works, the use of smart data and technology to better aid the process, and overall how to have the best working team in the organization.
How can small-to-medium-sized businesses navigate the post-pandemic economy? Daryn Park, Senior Policy Advisor for the Federation of Small Businesses, and Amy Bassett, from the United States Small Business Administration answer the question to the ever-changing place of the financial relationship between SMBs in that economy
MRI Software has very simply taken an analog business and dragged it into the digital era. Sean Slack, VP of Partnerships at MRI, and Tom Dolan, General Manager of Bottomline's Paymode-X division chat on the characteristics of the real-estate business and how MRI has elevated the field with new technology.
Marcus Hughes, Head of strategic business development from Bottomline, and Richard Ransom, Strategic Customer Success Manager from Bottomline discuss the structure and plans of the new payments architecture (NPA). This episode covers basics like what's happened in the re-design of NPA, the new timetable, the exciting prospect it will bring along, etc.
Our payments podcast this week covers the results of our exclusive survey with anti-fraud specialist Themis. Join Eliza Thompson, Financial Crime Researcher from Themis, and Mohammad Al-Zraiqat, Global Senior Product Manager from Bottomline as they discuss the importance of detecting and preventing fraud episodes and develop aggressive case management practices to investigate and resolve different kinds of fraud threats.
In this episode, industry expert James Richardson, Head of Market Development Risk and Fraud for Bottomline, talks about the rise in fraud and financial crime based on the findings of the latest 2022 Global Business Payments Barometer covering topics like fraud defences, insider fraud, multifactor authentication and more.
Did you know that 52% of organizations in the UK agree that there is an increase in insider fraud and collusion? This is one of many topics covered in this podcast episode.
Listen to detailed insights from Marion King - Chair, Payments Association Advisory Board, Charlotte Crosswell - The chair and trustee of Open Banking along with James Richardson - Head of Market Development Risk and Fraud from Bottomline, and Ed Adshead-Grant - Director of Strategic Business Development from Bottomline as they chat through the findings of the '22 Business Payments Barometer.
The 2022 Business Payments Barometer is finally here, and we have our two incredible subject matter experts, Curt Raffi, Chief Product and Innovation Officer, and Colin Swaine, Global head of Platform and Product Transformation, discussing with us the key findings from the barometer from both the UK and the US.
You can read the full report on our website
Following the foundation on protection needs for cryptocurrency laid out by Marcus Hughes, Head of Strategic Business Development. In part 2, he explains the regulator's approach to blockchain globally, their supervision of crypto-assets, work done to mitigate its risks, and much more.
Blockchain and its assets have made their way into the financial services industry and are a topic that everyone wants to know more about.
In this part 1 of our 2-part series Marcus Hughes, Head of Strategic Business Development at Bottomline, lays out the foundation of essential cryptocurrencies such as consumer protection, data protection, and fraud protection.
Even though many businesses have implemented bank account validation and verification platforms, there are still companies that haven't adopted them.
Mark Bish, one of Bottomline's Product Leads, speaks to Jacqueline Powell on the effect the business will have and their susceptibility to fraud if not taken the measures.
Payments have grown in importance in the Asia-Pacific region's entire banking environment, currently accounting for 44 percent of total banking revenues.
Eli Shoshani, who heads up the APAC region for Bottomline, talks to us on the revolution on business payments, and the spend and scale of digitization.
Does the introduction of Open Banking put existing payment options in question, or complement existing payment types and create more choice for users? Bottomline’s Strategic Customer Success Manager, Richard Ransom, offers us insight into the topic of Open Banking and its impact on Direct Debits.
Once considered a secondary threat, insider fraud is a growing challenge for banks, demanding urgent attention. Are banks in denial about acknowledging this significant issue, or do they have too many competing priorities on their plate? Bottomline’s Ruud Grotens chats with Elizabeth Humphrey of Themis on the recent Insider Fraud in Banks research
AP (Accounts Payable) automation has helped banks to be more efficient and tackle the expense of paper checks. But the time has come to spotlight AR (Accounts Receivable), the collections side of the business.
Nick Babinsky, SVP and General Manager of Billtrust’s Business Payments Network (BPN) talks to us about their mission to digitally transform AR and simplify B2B commerce.
One of the most financially destructive cyber-crimes is business email compromise (BEC), also known as email account compromise (EAC). Business email breach is hazardous enough to draw the attention of the FBI and other law enforcement organisations such as Interpol.
This podcast episode covers strategies to stop your business from becoming the target of such attacks. Chief security officer for Paymode-X, Chris Gerda, addresses the rise in BEC and other types of Accounts Payable fraud.
Although subscriptions are not new, how businesses, such as golf clubs and charities use them is undergoing an evolution. It’s a payment type that’s shown significant growth over the last 9 years, so its application goes beyond the traditional subscription businesses.
Listen to our expert Jon Rushton, GM for Bottomline Payment Services, to understand whether your business could adopt a subscription model for collecting cash and what considerations you should contemplate.
In the final part of the CBDC series, we chat to Marcus Hughes, Head of Strategic Business Development at Bottomline, who equips us with the developments of CBDC beyond the UK, their effect on data privacy, and considerations for CBDCs in practice.
Marcus Hughes, Head of Strategic Business Development at Bottomline, talks about all things we need to know about Central Bank Digital Currencies (CBDC’s). In this part 1/2, learn about CBDC’s, their risks, how they differ from other digital currencies, and much more.
This final episode in our 3-part series discusses the impact and benefits of Open Banking for different sized companies and the trends emerging in the Open Banking and Open Finance space. Marcus Hughes, Head of Strategic Business Development at Bottomline, shares his opinions.
In the second of three episodes, listen to Bottomline's Head of Strategic Business Development, Marcus Hughes, talk about the evolution of Open Banking to Open Finance and how it’s gaining traction. He discusses which countries are welcoming the change and their approach to adapting to new data rights and sharing
Open Banking is turning into Open Finance and will, in time develop into Open Data. In the first of three episodes on this topic, Marcus Hughes, Head of Strategic Business Development at Bottomline, shares his insights on the current adoption of Open Banking, the evolution of Open Banking to Open Finance and the process behind the information sharing and payment initiation services.
The CFO's duty of simply handling spreadsheets and tracking money-in and money-out is long gone. Now the CFO is responsible for finance's crucial functions. Listen to Tracy Kantrowitz, Vice President, Marketing for Treasury at Bottomline, and Paul McMeekin, VP Solutions Marketing + Channel Enablement at Bottomline, share their opinion on the recent AFP conference and the significant period of change in the Treasury transformation journey.
UX in digital banking has never been more important. When it comes to how people pay and get paid, users have high expectations of both technology design and processes. In this podcast episode, Bottomline's CXO, Brian McLaughlin, discusses the importance of UX in the technology-driven corporate payments sector.
Understandably, financial firms and large organizations are devoting much attention to fighting payment fraud and complying with sanctions obligations. But among the total crime costs, only 1% of those illegal gains are frozen or seized by authorities.
Bottomline’s Ruud Grotens, Head of CFRM Solution Consulting, and Omri Kletter, Global VP Product and Strategy, discuss fraud and sanctions compliance and effective ways to flag and tackle fraudulent activities.
A dynamic landscape and the unprecedented pace of change make for an exciting and demanding marketplace, increasing the need for Capacity, Cost, and Competition. James Hodgson and Tim Tor from NatWest talk with Chris Peck of Bottomline and Teresa Connors of Payment Matters about the effectiveness of partnerships and collaborations and the difference it makes in better-serving customers.
The European Commission is applying new directives and regulations to automate and harmonise how shares are traded and settled. Fred Viard, from our Swiss office, explains to financial institutions and securities management firms about the impact of the next milestone, SDR (the Settlement Discipline Regime).
Bottomline’s Marcus Hughes shares with listeners his view on the intelligent use of data and analytics and how this drives improved financial performance for companies across their payables, treasury and receivable activities
As payments technology speeds up, fraudsters are champing at the bit to get a piece of the pie. Faster payments mean faster fraud. But what does this mean for businesses who are considering embracing real-time payments?
What steps should they be taking to embrace digital trends whilst ensuring their payments are kept safe and secure in the process? Chris Gerda and Jessica Cheney share their insights and advice with our listeners.
During the pandemic and at the drop of a hat, treasurers worldwide had to offer insight into their company’s liquidity in real-time. Not easy when you’re pulling data from several sources, and often manually. Given new industry initiatives and technology advancements, treasurers can now access truly connected, real-time financial management. Kevin Grant shares his insight into the need for speed and how real-time liquidity and visibility can deliver greater intelligence to the business.
With payments already trending towards automation pre-pandemic, a new virtual environment has pushed digitization into overdrive. In this episode, we speak to Gunita Bindra on how habits have accelerated and what this means for business payments.
Payment innovation should be classed as a win-win for organisations and consumers alike but actually 20% of small companies are unaware of any upcoming payment initiatives. This episode on the payment podcast reviews what insights the 2021 Business Payment Barometer had around regulation and industry initiatives such as Open Banking and ISO 20022.
Download the full report at: bottomline.com/uk/payments-barometer
It’s no surprise that in the light of everything receiving money has become more important than ever for organisations of all sizes. The latest episode on the payments podcast reviews how organisations are managing their cashflow and how these changes depending on size of business.
Download the full report www.Bottomline.com/uk/payments-barometer
The challenge of fraud risk continues, as almost 1 in 2 businesses have seen an increase in insider fraud and collusion in the working from home environment.
This episode on the Payments Podcast reviews what this year’s 2021 Business Payments Barometer revealed when it came to Payment Fraud and how businesses can take these insights to apply them to their business.
Download the full report at: bottomline.com/uk/payments-barometer
The 2021 Business Payments Barometer by Bottomline is 800 organisations of all sizes sharing what’s been important to them over the last year, and what will be vital over the next 12-months.
Full of new regulation, trends and ways to get paid the latest episode on the Payments Podcast is experts from Lloyds Bank, ACT and the Federation of Small Business discussing their key takeaways from this year’s report, and the statistics they think businesses need to take notice of.
Download the full report at: www.Bottomline.com/uk/payments-barometer
When Open Banking was first introduced year’s ago, the rise of consumer apps rocketed. But, Open Banking actually offered many benefits in the world of business payments, but the business world struggled to keep up.
The latest episode on the Payments Barometer reviews what benefits businesses should be making the most of when it comes to Open Banking and where the driving force is coming from.
In todays digital landscape is it possible to always be one step ahead of the fraudsters? This episode on the Payments Podcast focuses on the benefits of cloud-based flexible case management systems for todays fraud professionals. Debunking common myths associated with cloud fraud solutions, and highlighting what professionals should be on the look out for in new systems.
The latest episode on the Payments Podcast is from a recent Open Banking Expo conversation. Featuring Ed Adshead-Grant from Bottomline and Simon Lyons from Open Banking, hosted by Adam Cox from Open Banking Expo.
This episode focuses on the growth of Open Banking in the year ahead, highlighting progress made in both the ecosystem and broader adoption levels. Is this the year of hyper-growth in Open Banking Payments?
The events of 2020 challenged businesses in new ways. The world is becoming a more advanced digital landscape at a quick pace. This episode on the Payments Podcast provides insight into how user experience and innovation bring together the advancement in technology meeting the new payment demands businesses face and how this will change and grow in 2021. Having the right User Experience in place can be the difference between customer retention or loss.
Part 2: Marcus Hughes and Christina Segal-Knowles are back for part 2 of the conversation around payments. Part one featured discussions on the pandemic changing the way we pay as consumers and businesses, innovation and financial stability and the future of Stablecoin.
In this second part of the in-depth conversation, Christina and Marcus discuss the UK Payments Landscape including ISO 20022, the Bank of England latest report the FPC's Financial Stability Report, Brexit, and their predictions for 2021.
This conversation will be featured in the forthcoming Outlook on 2021 book released by Bottomline featuring a number of other industry experts.
Part 1: Marcus Hughes chats to Christina Segal-Knowles, Executive Director for Financial Markets Infrastructure at the Bank of England about Payments in the current landscape. Touching on topics such as: How is the pandemic changing how consumers and businesses pay and get paid? What role does innovation play in financial stability? As well as, how likely new forms of cryptocurrency such as Stablecoin are to becoming mainstream payment systems, or not.
Listen to this in-depth two-part discussion around some of the most talked-about payment topics. This conversation will be featured in the forthcoming Outlook on 2021 book released by Bottomline featuring a number of other industry experts.
The payments podcast is reviewing what trends are on the horizon for the upcoming year. While no one could have guessed the outcome of 2020, it led to an accelerated adoption of some of the key trends for the year in the payment landscape. Ed Adshead-Grant is back on the show, this time talking about Brexit, consumer trends, ISO 20022 and new innovations.
Highlights from AFP2020 include the value of data science in cash-flow forecasting, as well as the digitalisation of receivables and the challenges that come with it.
This episode of the Payments Podcast features Alana Streit, General Manager of North American Corporate Payments for Bottomline, as she joins podcast host Rich Williams to review this years key takeaways.
Unsurprisingly, unrelated to payments, COVID-19 also got a look in. Discussion surrounded the impact that the pandemic has had on our working days and how we can consider the changes that our cognitive abilities go through throughout the day to structure our time productively.
Does your bank have confirmation of payee in place?
Whether it’s a small tick, or a logo, the fact your bank confirms the sort code and account number match is as important for your payment as it is for them. Authorised push payment (APP) fraud is a scam where the victim is tricked into making large bank transfers to an account posing as a legitimate payee, and the cost of this fraud is usually covered by the banks.
This episode on the Payments Podcast reviews how CoP is impacting not only the top 6 banks, but the challenger banks in the market, and where the future lies for this regulation.
Business payments transformation starts now. AP automation has never been as vital to get right for corporates in today’s landscape. In-line with AFP2020 the payments podcast is speaking to Tristan Thompson of UMB Bank to understand his views on AP automation innovation, and what corporates should be taking into consideration
Banking and Finance industry trends from ISO 20022 to digital innovation and data security.
The Payments Podcast follows on with a second event summary of this year's virtual Sibos 2020.
Marcus Hughes recaps how even through the digital platform, Sibos2020 has given insights for the banking and finance industry in topics such as digital innovation in payment and securities, regulatory compliance, data security, and a strong focus on the adoption of ISO 20022.
This year's event had a strong focus on Covid-19, with almost every session referencing the pandemic, so how will this change the way things are done in this industry?
Did you attend Sibos2020?
This year’s event was entirely virtual, but insights remain just as crucial for the finance and banking industry for the following year. This episode on the Payments Podcast features highlights from the event, including what steps global corporates should be taking to keep up-to-date with regulation and trends, and the impact of fraud.
As well as the steps we need to put into place to protect our businesses and customers.
Correspondent banking traces its roots to the Italian Renaissance and trading routes through Florence. Payments Podcast speaks with Alan Koenigsberg, Global Head of New Payment Flows at Visa Business Solutions, and Rob Eberle, CEO, Bottomline, to discuss the new world of cross border payments, the good and bad of the traditional correspondent banking model and how some of today’s tech giants are bringing new options into the market.
This year’s Eurofinance was entirely different from ever before. With the global pandemic, it would be impossible to get 1000’s of delegates in a conference together, which is why this year, the show went virtual, but this didn’t stop the insightful sessions on what’s to come in the world of treasury.
This episode on the Payments Podcasts focuses on the upcoming trends every treasury department will need to know and learning whether they are reliant to the pandemic or here to stay.
During Aite Group’s Financial Crime Forum, four leading fraud experts examined AML and fraud in financial crime in 2025. With the changing payment landscape and sophistication of fraudsters, what can we expect, and how should we prepare? The Payments Podcast speaks to Omri Kletter, one of the fraud experts on this panel, to gather his thoughts on the topic
This episode on the Payments Podcast will focus on payment transformation and the industry’s progress towards building a digital payments ecosystem. Marcus Hughes reviews a wide range of topics, such as:
[1.13] COVID’s impact on the world of payments
[8.26] ISO 20022 including timetables and main advantages
[18.17] Real-time & Cross-border payments
[29.20] Emerging payment initiatives
[32.02] Open Banking & PSD2
[39.17] APIs
[44.16] Future of Open Banking
[46.56] Request to Pay
[1.00.37] E-invoicing
240 million COVID-related daily spam messages are blocked by Google. But, what about the ones that get through? Fraudsters are sophisticatedly using the current landscape to target business payments. This episode on the payments podcast is extracted from a recent webinar detailing which fraud attempt has been the most prevalent with COVID-19 and how to protect your payments environment.
The cheque has evolved over the last ten years, as expected. This episode on the payments podcast is reviewing how cheques have changed to keep up to date with the digital consumer that expects payments fast. But, what does this mean for the security of cheques which was once almost impenetrable. Spoiler alert, it’s good news for the fraudsters
This episode on the Payments Podcast features Amber Burridge from Cifas and James Richardson reviewing the latest payment fraud trends using industry payment data. Both Amber and James highlight key best practise techniques your business can use to help make sure you don't become the next victim of payment fraud.
It’s the fifth year we’ve seen payment fraud & sanctions as one of the top three divers of change over the next 12 months, positively showing payment fraud prevention is on the mind of businesses everywhere, but is this making an impact?
The average loss for fraud for a medium sized business is £164,000 – how is this sustainable? The Payments Podcast reviews the latest fraud trends as detailed by the 2020 Business Payments Barometer and what organisations can do to help protect themselves.
This episode on the payments podcast is focused on the payment insight section in this years 2020 Payments Barometer. Reviewing why 89% of businesses are still paying suppliers late, will this be sustainable in a post COVID landscape? Focusing on changing priorities and industry regulations will be key for organisations looking to stay one step ahead of competition.
It's back, for its fifth year - the Business Payments Barometer, and at a time where companies are questioning if they're making the right choices. This episode on the payment podcast will review the future of payments section of the report, diving deep into where financial decision-makers are set to make investments over the next 12-months, and how we're expected to see digitisation accelerate as organisations of all sizes look to navigate challenges posed by the COVID-19 pandemic. What drivers of change will we see have the greatest impact on payments in 2020?
What is the world of business payments looking like over the next 12-months? This episode on the payments podcast features three industry experts from Lloyds, ACT and Federation of Small Businesses speaking at a Bottomline hosted round table. Reviewing what this years payment trends mean for organisations of different sizes.
We’re living in a highly digital, forward thinking age. With so many changes to the payment landscape over the last five years, this episode on the Payments Podcast is taking a specific look at the customer and market demands in regard to the new future payments business model. Questioning, how will the market meet these demands and how should we expect technology to respond?
This episode on the Payments Podcast shares a special episode by PlanetK2, discussing how performance is changing within business leaders during this abnormal time. Dr. Chris Shambrook - Performance Director at PlanetK2, talks to Nigel Savory - Managing Director of the International Sector of Bottomline Technologies, about learning in the thick of it.
Leaders are currently leading in unprecedented times and in this episode, Chris and Nigel discuss how leaders are reacting and responding to the current changing conditions that we’re all in the middle of right now.
This is a special episode on the Payments Podcast featuring a discussion on how the COVID pandemic is impacting accounts payable processes both from a US perspective and a global one. How hard has it been for organisations to begin this process whilst working from home, and what impact is it having on the accounts receivable process?
It’s the first time our generation has faced such a significant challenge such as COVID-19, but we’ve learnt to adapt in our struggles, and that’s exactly what we’re seeing with many small businesses. This episode on the Payments Podcast examines the challenges small businesses are facing over this difficult period and how they can adapt for survival now and into the future.
International payments. Have you ever had to make one? Always unsure if you’re getting the best currency rate, with time zones creating supply-chain difficulties, and how do you ensure the payment is always settled on time?
This episode on the Payments Podcast features a special guest from Currency Cloud discussing how international payments can be a lot easier than you think, if you do it the right way.
In 2020 the threat of fraud is continuing to rise despite increased spending, why? In this episode on the Payments Podcast we’re reviewing the results from this years 2020 Treasury Fraud & Controls survey to understand why fraud is still having a huge impact on us globally, and whether organisations are focusing on the right areas of defence.
Download the full 2020 Treasury Fraud & Controls survey results research report: https://www.bottomline.com/uk/resources/resource-center/research-reports/2020-treasury-fraud-controls-survey-results-research-report
The impact on late payments could be enough to end a small business, so how can we make sure customers are paying on time?
This episode on the Payments Podcast is reviewing the real impact of late invoices, and how organisations can make it more worth while for their customers to pay on time. This episode also looks at the impact of technology on invoices, is there really a way of organisations getting paid on time, every time?
All companies have a duty of care to their customers. But, what does this mean in the world of financial cybercrime? This episode on the Payments Podcast reviews the responsibility organisations have when customers trust them with their payments, money and data.
So far, we’ve learnt a lot about the evolving threats through real-life cyber-attacks, which are reviewed in this episode to explain how now is the time to remain vigilant in the fight against fraud.
It doesn’t always make sense to pay a fortune to give your customers access to something your business doesn’t specialise in, so why not partner with a business that does specialise in it? This episode on the Payments Podcast is examining how partnerships with other organisations not only can help your organisation grow but innovates your business, and creates a customer experience worthy of retention.
When you’re adding a new contact to pay, how many times do you check you’ve entered the right sort code and account number, more than once right? What if you’ve been given the wrong numbers - how would you know? Jack Gianella and Julien Laurent are discussing the new initiative ‘Confirmation of Payee’ and how this will confirm you’re paying the right person. They’ll also discuss how this is only the start, with new technology in place there are more ways than ever to protect your payments from fraud
How do you get paid? Think about how your expectations have changed when it comes to payments. Most people will fumble about for change when a merchant doesn’t take card. The payments podcast reviews how digital expectations have evolved when it comes to getting paid.
No more waiting around for a cheque to clear, this episode looks at innovative payment methods that help a business with customer retention and make a seamless user experience.
Asia Pacific non-cash payment transactions are growing faster than anywhere else in the world, with this growth comes innovation. This episode on the Payments Podcast featuring Marcus Hughes, looks at how Open Banking is developing in the countries located in Asia Pacific, and how the UKs adoption has influenced this. This episode also looks at the difference in real-time payments between Australia, Hong Kong and the UK as well as how China have managed to distance themselves from the SWIFT network, but also have created large and fast opportunities in the payment space
With so much change in the securities landscape it can be hard for asset and wealth management organisations to keep up, especially when you take into consideration customer expectations, new technology and the regulations they need to adhere to in this space. This episode on the Payments Podcast features guest host Simon Pilgrim discussing the securities settlement process with Frederic Viard, from the Bottomline Technologies
In a world of sophisticated hackers, it’s harder than ever to protect yourself and your business from the vulnerabilities that will give them access to your payments. This episode on the Payment Podcast discusses the more modern, adventurous techniques that are being used by fraudsters, and how organisations need to be more aware of how they’re giving access to their systems and personal devices away. This episode features Julien Laurent, Market development manager for fraud solutions at Bottomline.
EuroFinance is the largest treasury focused event, with 1000's of delegates in attendance every year. This podcast episode will bring you the highlights and the most talked about topics from the event. Topics that will need to remain in the front of mind for every treasurer over the next year.
This episode features Marcus Hughes, Head of strategic Development at Bottomline and a speaker at this year's EuroFinance event discussing his key takeaways from the event and giving an overview of his speaking session.
Sibos is one of the biggest events of the year for the transaction banking industry. This episode on the Payments Podcast features Marcus Hughes discussing some of the key points of this year’s event, specifically on ISO 20022, gpi, APIs and Real-time Payments.
Sibos is one of the biggest events of the year for the transaction banking industry. This episode on the Payments Podcast features Ed Adshead-Grant discussing some of the key points of this year’s event, specifically on Open Banking, Machine Learning and Artificial Intelligence (AI) and the future of Banking.
Just stopping payment fraud attempts won't cut it in today's digital payments landscape. Organisations need to be aware of any attempt and be able to track the process it would take. With one in five enterprises loosing over one million pound to payment fraud, processes aren't beating the sophistication of cyber attackers. In this episode we're talking to Jack Gianella about steps organisations can take to better protect themselves.
It’s important for organisations to keep ahead of the developing changes in the Payments landscape. In this episode on the Payments Podcast we’re talking to Gaurav Tiwari about the benefits and changes both ‘Request to Pay’ and ‘payment direct from bank account’ will have on the landscape. As well as what we can expect to see happen to the older services, such as Direct Debit.
How many paper receipts do you have stuffed in your wallet? We’re discussing the benefits of digital receipts in regards to both financial visibility and the environment.
This episode features Roisin Levine, Head of Banks at Flux who is working with retail partners to move receipts digitally into your banking app.
BeatTheReceipt with tryflux.com
Payments. Late payments, International payments, Real-time payments - where do we begin? This year’s Business Payments Barometer surveyed financial decision makers in Great Britain to gain insights on the payment industry and examine the next 12 months. This episode on the Payments Podcast featured Marcus Hughes, Head of Strategic Business Development, analyzing what this year’s results mean in the Payment insights: Driving payment efficiency section of the report.
For the full Payments Barometer head to: www.bottomline.com/uk/payments-barometer
The payments landscape is experiencing unprecedented change. How do organisations prepare accordingly?
The 2019 Business Payments Barometer surveyed financial decision makers in Great Britain to gain insights on the payment industry and examine the next 12 months.
This episode on the Payments Podcast featured Ed Adshead-Grant, General Manager of Payments, analyzing what this year’s results mean in the future of payments: Changing business landscape section of the report.
For the full Payments Barometer head to: www.bottomline.com/uk/payments-barometer
45% of businesses have been impacted by payment fraud in the last year. Companies are being hit harder, losing more and recovering less as a result of payment fraud.
This year’s Business Payments Barometer surveyed financial decision makers in Great Britain to gain insights on the payment industry and examine the next 12 months.
This episode on the Payments Podcast featured James Richardson, Head of Market Development for Risk and Fraud analyzing what this year’s results mean in the Compliance, Fraud & Sanctions section of the report.
For the full Payments Barometer head to: www.bottomline.com/uk/payments-barometer
Innovation, infrastructure and reinvention. What does this mean for the future of banks? This episode on the payments podcast features Gareth Priest, VP of product strategy, discussing the changes banks are being forced to make to keep up with the changing landscape and the top 5 takeaways from EBAday 2019.
The results are in! The Bottomline Technologies Business Payments Barometer analyses the latest trends set to impact organisations of all sizes.
Now in its fourth year this annual index surveys over 400 financial decision makers across Great Britain.
Cara O’Nions, Global Marketing Director, and Ed Adshead-Grant, General Manager of Payments discuss this year’s results, and what they mean in the ever changing payment landscape
For the full Payments Barometer head to: www.bottomline.com/uk/payments-barometer
The new European Directive, PSD2 has been on the mind of organisations for the last few years, but how should banks be preparing for this initiative?
This episode on the Payments Podcast explores what steps banks and payment service providers should take in order to respond to the opportunities and threats presented by PSD2 in this increasingly competitive payment landscape.
The new European Directive, PSD2 has been on the mind of organisations for the last few years, but how should banks be preparing for this initiative?
This episode on the Payments Podcast explores what steps banks and payment service providers should take in order to respond to the opportunities and threats presented by PSD2 in this increasingly competitive payment landscape.
This episode is split into two parts.
It’s such a complicated time in the payment industry, with a minefield of regulation, innovation, collaboration and fraud prevention. You can be forgiven if you’re not up to date with every current payment trend.
This episode on the Payments Podcast will go over the most important payment trends to track over the next few years to ensure that even if you’re not up to date with every trend, you will be for the ones that will matter to your organisation.
Digital Transformation is all about reimagining your business in the digital age. Given the pace of innovation, it’s important that companies organically evolve their digital strategy to meet the needs and expectations of its customers when it comes to user experience and more current ways of payment processing.
Jon Mahoney, Head of Digital Enablement at Bottomline Technologies, talks through why digital transformation is so important and how companies keep pace.
This episode on the payments podcast is hosted by Craig Jeffery of strategic treasurer, featuring Bottomline’s Chris Gerda, Risk and Fraud prevention officer and James Richardson, Head of Market Development.
The three discuss the 2019 Treasury fraud & controls survey, along with actions to help prevent fraudulent behaviour occurring in their organisation.
Introduced in response to the global financial crisis in 2008 the New Access Model was designed to remove barriers and create a level playing field for smaller/challenger financial institutions and PSP’s to connect to Faster Payments. In this episode on the Payments Podcast, we’re talking to Julian Sawyer, Chief Operating Officer at Starling Bank and Ed Adshead-Grant, General Manager for Payments at Bottomline about how and why the market and access model for real-time payments has evolved over the last 10 years.
The way businesses and banks pay and get paid is changing rapidly. The New Payments Architecture will affect bacs payments and Direct Debits, the way everyone had known it for the last decade.
With NPA having so much of a change on the payments landscape it is vital to be in the know in advance. This episode on the Payments Podcast features to Marcus Hughes, head of strategic business development explaining the exact impact NPA is set to have.
Get paid on time, every time. Cash flow is vital for small companies, with 60% of small to medium enterprises blaming late payments for serious cash-flow problems. Having the tools in place to collect payments can be vital for survival.
This episode on the payments podcast is our third episode with Andrew Strickland, an accredited Bacs trainer with over 10 years' experience in Direct Debit training.
In this episode, we focus on why small companies should love Direct Debits, the collection myths and how companies can take that first step towards collecting Direct Debits.
Direct Debit is the simplest way for organisations to collect regular or occasional payments from their customers but is it always that easy?. This episode on the Payments Podcast is part two of our series on Direct Debits where Andrew Strickland, an accredited Bacs trainer with over 10 years' experience in Direct Debit training. This episode specifically discusses how to make sure your organisation is compliant with the scheme rules, the benefits going paperless can bring, why Direct Debits fail and how Indemnity claims can be prevented.
In the ever-changing sophisticated landscape of cyber-attacks you need to be prepared. In this episode on the Payments Podcast, we’re getting advice on how you should plan for the worst from BTVK Advisory’s Ben Hobby, who has extensive experience in accounting and fraud investigations for both private and public sector entities. This is an episode you can’t afford not to listen to.
Did you know nearly 90% of adults pay at least one bill each month using Direct Debit? Yet many businesses of all sizes remain unsure of how they should be using it or when for their collections.
This episode on the payments podcast is part one of three episodes focusing on the advantages Direct Debits give organisations of all sizes.
This episode provides an overview of Direct Debits, takes into account terminology, set up, cancellation, compliance, the DD guarantee and overcoming pain points.
This podcast series features Andrew Strickland, an accredited Bacs trainer with over 10 years’ experience in Direct Debit training.
Regulations aimed at detecting and preventing fraud, money laundering, terrorist financing and financial crime have more than tripled in recent years. While banks and corporates battle to stay ahead of the growing domestic and cross-border risks associated with the proceeds of crime, none can afford the financial and reputational cost of not adhering to these changing regulations and being caught in an illicit funds transfer. This episode features Sukh Vairea, Market development manager for risk and fraud explaining how to efficiently identify and mitigate money laundering and compliance risk, as well as providing guidance on what needs to be done in order to combat the ongoing threat.
Hosted by SWIFT, SIBOS is one of the most important conferences of the year for the banking industry. As the ‘go to place’ for all the up and coming industry trends it’s an unmissable event. So what happens if you did miss it? This episode on the Payments Podcast features Bottomline Technologies Marcus Hughes summarising the most important announcements, some of the most talked about topics, and he explains his four key takeaways from the event which will set you up for the year.
It’s important for any organisation to not fall behind. This episode looks at the trends in business payments for 2018/19 and how to make the most of knowing what other organisations are worrying about or investing in. Focusing on some of the most surprising results from the Bottomline Technologies Business Payments Barometer, Ed Adshead-Grant, General Manager for Payments explains what impact these will have on organisation and how to use them to give you a strategic advantage.
Open Banking, PSD2, ISO200022, SWIFT gpi, Request to pay, Enhanced data, Confirmation of payee, Payment status – what do all these mean, and more importantly how can they give your company a strategic advantage? This podcast looks at regulations previous and forthcoming to examine how payments will change over the next 5 years. This episode features Jon Rushton, Director of Commercial product management at Bottomline Technologies focusing on how to make the most out of all these changes that are taking place.
If you were given 80 million dollars what would you do with it? What about if you lost 80 million dollars?
Cyber-attacks are common news in this era, you’re more likely to take a hit online than be mugged in the street. What makes this story interesting is the lengths and preparation that were put into this heist (like any good film) and how it uncovered a weakness in a payment system that moves millions of payments around every day.
James Richardson, Head of market development for fraud and risk dives into the details of this heist and answers the questions that are on everyone’s lips.
We are all familiar with the revolution of Open Banking in the financial industry. It promises to drive innovation and make it easier for customers, banks and other third-party providers to share data but what does this really mean for your business and how can Open Banking affect you?
In this episode, Charles Bennett, Head of Propositions explains what SME’s can do to take advantage of Open Banking to give them a strategic advantage. We also look at where we can expect to see the most change, and what businesses should focus on if they want to be ahead of the game.