CIONET: Recent Episodes
CIONET
CIONET is the leading community of senior digital and IT executives around the world. With a membership of CIOs, CDOs, CTOs and IT leaders from the world’s leading companies, CIONET has the expertise and pioneering vision to solve or address any digital or IT management challenge. CIONET develops, manages and moderates a global community and next-generation platform with an integrated array of both offline and online tools and services designed to provide real-time support for digital and IT executives.
enterprise tools at scale is real. Allan’s take? You don't need to rebuild your legacy systems from scratch, but if your data, identity tracking, and security architecture aren't rock-solid, a network of autonomous agents will quickly become a corporate nightmare. 4. The Billion-Dollar Company of OneThe ultimate game-changer? We are entering an era where an ambitious entrepreneur could arguably scale a billion-dollar company solo, simply because the agentic toolbox is that powerful. The big question for the C-suite: How do you unleash this hyper-innovation without completely obliterating your security posture? As Allan puts it: “Stay curious, but also stay safe.” #AgenticAI #DigitalLeadership #CIONET #ASML #FutureOfWork #TechStrategy
. Ready to lead in the Agentic Era? Mark's insights are just the beginning. We’ll be diving even deeper into these themes tomorrow in London. See you there!
. The CIOFEST conversation continues! Our final stop is London on May 14th—you can still register to be a part of this pivotal discussion.🔗 https://www.cionet.com/events/ciofest/5
to shield her teams from corporate noise, allowing them to focus, experiment, and—most importantly—be brave enough to fail. ☂️🏆 Join the Celebration of Top Digital Leadership!Want to hear more from the leaders redefining the digital landscape? Don't miss the big reveal of the winners!📅 When: 25 March 2026📍 Where: LondonRegister here: https://www.cionet.com/events/cionet-awards-2026-part-3Let’s see who takes home the trophy! 🥂
First Time: Getting it right on the first try is often just luck. Felipe argues that you learn more from failing three or four times because then you actually understand why it eventually works. 📈 Felipe is a nominee for the European CIO of the Year at #CIONETAwards2026, and his insights on cloud-native architecture, talent acquisition, and digital transformation are a masterclass for any tech leader. 🏆 Join the Celebration!Want to hear more from the leaders redefining the digital landscape? Don't miss the big reveal!📅 When: 25 March 2026 📍 Where: London👉 Register here to join the CIONET Awards 2026 https://www.cionet.com/events/cionet-awards-2026-part-3Let’s see who takes home the trophy! 🥂 #DigitalLeadership #Fintech #CIO #CTO #Innovation #BankingTransformation #PagoNxt #Revolut
In a world of generative AI and quantum leaps, complacency is the only true knockout criterion. 🏆 Witness the Future of Digital Leadership Want to hear more about how the world's top digital leaders are pivoting from infrastructure to innovation? Listen to the full #LeadershipDeepDive interview! #CIONET #DigitalLeadership #CIO #CTO #Innovation #FinTech #Blockchain #AI #Euroclear #Leadership #CIONETAwards2026 @CIONET Belgium
courage and why she believes the days of massive outsourcing are over?Don’t miss out! Watch the #LeadershipDeepDive interview as we celebrate the visionaries shaping our digital world.
In the highly regulated and rapidly evolving world of banking, how do you maintain a competitive edge while ensuring impenetrable security?In the latest CIONET Podcast, we are joined by Krzysztof Słotwiński, Chief Security Officer at BNP Paribas Bank Polska and a CIONET 2026 Award Nominee in the Cybersecurity category. With over 20 years of experience across international financial institutions, Krzysztof is a leading voice on the intersection of innovation and resilience.Key takeaways from this episode: 🔹 Resilience by Design: How BNP Paribas integrates security into the very fabric of its digital transformation projects. 🔹 Navigating Complexity: Strategies for managing cybersecurity, business continuity, and open banking in a multi-market environment. 🔹 The Human Element: Why fostering a security-first culture is as vital as the most advanced technical defences.🏆 Join us for the CIONET Awards 2026Krzysztof is a finalist in the prestigious Cybersecurity category. To hear from him and our other visionary nominees—and to find out who will take home the top honours—make sure to join our online celebration.Register now for the CIONET Awards Part 2 Online Ceremony on 12th February. Connect with our global community, engage with the nominees, and be there when the winners are announced!👉 Register your place here: https://www.cionet.com/events/cionet-awards-2026-part-2#CIONET #CyberSecurity #DigitalLeadership #FinTech #BankingInnovation #CIONETAwards #DigitalTransformation #CSO #TechLeaders
Key insights from this interview: 🔹 The New Command: Lessons from standing up a dedicated national Cyber Force. 🔹 Adaptive Security Culture: Why technology alone isn't enough to mitigate modern risk. 🔹 Sovereign Capabilities: Strategies for maintaining control over digital assets and infrastructure in a globalized world. Join us for the #CIONETAwards2026 Part 2! Major General Pierre Ciparisse is a finalist in the prestigious Cybersecurity category. To hear more about his vision and the groundbreaking work of our other finalists, don't miss the official ceremony. Register now for the CIONET Awards Part 2 Online Ceremony on February 12th. Join our global community to hear from all the nominees and find out who will be crowned the winner! 👉 Register your place here: https://www.cionet.com/events/cionet-awards-2026-part-2 #CIONET #CyberSecurity #DigitalLeadership #CyberForce #TechNominee #NationalSecurity #DigitalTransformation #CIONETAwards
model was the key to business buy-in.Don’t miss the panel on February 12th, where Laura will share more about her journey, powered by our trusted partner, Splunk 👉 https://hubs.la/Q03_RQGl0
Infrastructure category.Don’t forget to register to CIONET Awards Virtual Ceremony on February 12, to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-2!Francesco discusses his role at Alpitour World and the company's shift to a cloud-native architecture. He emphasises the importance of innovation and the successful decommissioning of a mainframe. The conversation touches on Alpitour's growth, pandemic challenges, and AI-driven solutions. Francesco shares insights on leadership, motivation, and future technologies like blockchain and quantum computing, stressing the need for business engagement in transformation efforts. Watch the full interview for a deep dive into key leadership insights!
Don’t forget to register to CIONET Awards Virtual Ceremony to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-2!
and focusing on a clear vision, they built Germany’s first sovereign cloud framework involving seven different providers.Don’t miss the panel where Stefan will share more about his journey, powered by our trusted partner, Splunk 👉 https://www.cionet.com/events/cionet-awards-2026-part-2!
Infrastructure categories!👉 Register your place here: https://www.cionet.com/events/cionet-awards-2026-part-2#CIONET #DigitalLeadership #CTO #GovTech #CloudStrategy #AI #CIONETAwards #DigitalTransformation #UKTech
Distribution, Healthcare, Consumer Goods, and Banking, he has repeatedly delivered measurable business value in environments marked by turnarounds, growth acceleration, and greenfield innovation.During the interview Gunter talks about Bekaert's five-year digital transformation, evolving from basic IT to a modern architecture focused on business outcomes and customer engagement. The company modernises its manufacturing systems across 75 factories, enhancing efficiency and data-driven decision-making. The transformation includes integrating AI, data architecture, and cybersecurity while fostering a culture of collaboration. Key insights emphasise trust, knowledge management, and the changing role of CIOs in navigating new market
Architecture category during the #CIONETAwards2026 powered by Splunk.Register here to find out who wins this prestigious title: 👉 https://www.cionet.com/events/cionet-awards-2026-part-1! Carla Milovanov shares her experiences in integrating two holiday park brands. She discusses the challenges of cultural integration, the need for a unified architecture, and the role of technology in enhancing customer experience. The conversation covers the importance of governance, stakeholder management, and strategic decision-making in managing large-scale transformations, while also addressing the impact of digital transformation and AI in the hospitality industry.Don’t miss the panel where Carla will share her accomplishments!
Architecture category and a speaker at CIONET Awards: Part 1 on 9 December 2025 at 15:00 CET. Save your seat now to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1In this episode, Claudio shares his journey in tech and his pivotal role in designing and implementing isytech – a cloud-native core banking platform that is revolutionizing the way Intesa Sanpaolo operates. Watch the full episode to find out more about:🔹 Cloud-Native Core Banking: The strategic shift from legacy systems to modern, scalable cloud solutions. 🔹 AI Adoption: How AI is becoming a critical part of the transformation, driving productivity and enhancing system capabilities. 🔹 Leadership in Large-Scale Digital Transformations: Insights on leading teams, managing change, and balancing innovation with feasibility. 🔹 Building the IT Future: How the bank is future-proofing its infrastructure, ensuring long-term sustainability.Claudio emphasizes the importance of strategic thinking, team empowerment, and consistency in execution to successfully navigate digital transformations.Secure your spot to discover who will win the CIONET Awards 2026 — and hear from Claudio and other Europe’s top digital leaders at CIONET Awards Part 1, powered by our partner Splunk 👉 https://www.cionet.com/events/cionet-awards-2026-part-1
retrospective. It compared the kilometres travelled by train to the CO2 emissions saved versus driving. The result was phenomenal, with over 5.6 million visits in one day, showcasing its high customer engagement and reputational return.- The Full Train Alert: Developed to address customer frustration over full trains, this feature allows users to subscribe to an alert for when a seat becomes available. The project was a great success, boosting client satisfaction, with one in two subscribers later booking a train.- She concludes by identifying the next big challenge as moving from mass segmentation to true one-to-one personalisation using AI, a goal that places even higher demands on data quality. She also stresses the ongoing need to challenge and test the output of AI tools to ensure accuracy and responsibility.Don't miss this inspiring talk about driving transformative change in the heart of French mobility!
AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
Architecture). Register here to find out who wins this prestigious title: https://www.cionet.com/events/cionet-awards-2026-part-1! Hanna Huber, CTO of Flix Tech, shares her career journey and the transformation at Flix, which operates in 44 countries. She discusses the need for a new tech operating model to support business growth and the importance of managing tech costs. Hannah emphasizes collaboration with tech teams and business units, the value of visual communication, and the significance of understanding complexities in leadership. She also identifies future challenges and offers advice for leaders.Don’t miss the panel where Hanna will share her accomplishments: https://www.cionet.com/events/cionet-awards-2026-part-1!
AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!Giuseppe is leading a transformative data and AI initiative at Amplifon, a global leader in hearing care with over 20,000 employees. Giuseppe shares the story of how Amplifon moved past foundational data challenges following a complex cloud migration to spearhead a critical AI-driven phase of data governance. The company faced a deficit in internal knowledge after integrating 16 different data platforms over four years. He explains that the transformation was essential to transition Amplifon from a reactive to a proactive data governance model.Giuseppe emphasises the dramatic results of their AI-first approach, including a 90% reduction in the effort and cost of the data governance program by leveraging AI for the 'back office' definition work and asking human stakeholders only to review the output. Their efforts also led to a 15% reduction in cloud spending for the data ecosystem by optimizing data pipelines. Throughout the conversation,Giuseppe reveals how Amplifon prioritised the engagement of the final stakeholder to successfully build the new capability. He discusses the three core objectives: reducing technical debt, internalising knowledge, and changing the data governance approach. He further explains how setting up the AI platform and architecture has created a long-term capability for scaling AI responsibly in compliance with regulations like the AI Act. Don’t miss the panel where Giuseppe will share more about his AI journey, powered by our trusted partner, Splunk 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!Jesús shares the story of how he took Moeve from foundational data challenges to leading the way in industrial AI implementation, delivering tens of millions in value. He emphasizes the importance of value over volume in AI projects and shares how his team proved that AI could drive tangible business results, including a 300% ROI from their first pilot.Throughout the conversation, Jesús reveals how Moeve prioritized data democratization and AI accessibility to create a data-driven culture across the organization. He discusses the three pillars that guided the transformation: building robust data foundations, democratizing data access, and demonstrating tangible business value through AI.Jesús also dives into the modular approach that underpins Moeve’s AI strategy, stressing how modularity in AI development ensures scalability and sustainability across projects. He further explains how Moeve’s responsible AI practices, coupled with their AI governance framework, have ensured the company’s AI initiatives are ethical and effective at scale.Don’t miss the panel where Jesús will share more about his AI journey, powered by our trusted partner, Splunk 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Architecture). Register here to find out who wins this prestigious title: https://www.cionet.com/events/cionet-awards-2026-part-1! Radosław unpacks Poland’s public-sector digital transformation—most visibly mObywatel (mCitizen), the national digital wallet and reflects on how COI:- Reorganized ~700 engineers into 46 cross-functional product teams- Shifted decisively to Agile with clear KPIs and product ownership- Elevated delivery quality using DORA metrics (and dramatically improved time to restore)- Boosted NPS from ~20 to 47 and raised app store ratings via continuous citizen feedback - Built API-first platforms and a reusable design system aligned with eIDAS 2.0- Drove adoption to ~11M mObywatel users with an ambition of 20M by 2035Beyond tech, Radosław highlights the human side: emotional engagement, trust, and empowerment as the foundation for change—plus the importance of investing in the Product Owner role to keep ministries, market feedback, roadmaps, and support aligned.Don’t miss the panel where Radosław will share his accomplishments: https://www.cionet.com/events/cionet-awards-2026-part-1! #CIONET #CIONETAwards #CIONETAwards2026 #DigitalLeadership #CIO #CDO #CTO #CXO #Data #AI #Applications #Architecture #CIOCommunity
This February, CIONET hosted CIONEXT | Mastering Complexity, powered by Hitachi Vantara. We’re thrilled to present a new episode of our #LeadershipDeepDive series, featuring Kalman Tiboldi, CTO and Founder at GemOne–TVH.In this insightful conversation, Hendrik Deckers explores why mastering technological complexity is essential to future-proofing businesses. Kalman shares how TVH is transitioning away from legacy systems toward a capability-based architecture, built on a composite model that focuses internal development on core differentiating systems.He emphasizes the importance of simplification—untangling legacy “spaghetti” architectures and removing unnecessary layers. Data, he says, must be treated as a strategic asset: governed centrally and managed via data fabric and virtualization to ensure AI readiness without duplicating datasets.On the infrastructure side, TVH is executing a cloud-first strategy, gradually moving toward full cloud adoption while currently operating in a hybrid environment.For Kalman, AI is not the destination, but a tool—used to improve decision-making, boost productivity, and turn static manuals into intelligent knowledge sources. Looking ahead, he envisions AI agents automating business logic and enabling autonomous enterprises, while preserving the unique role of human intuition.Curious to learn more? Watch the full interview now!
CIONEXT | The End of IT Leadership? is around the corner! Watch the full #LeadershipDeepDive interview with Sharon Prior who will be our panellist on April 3rd at 15:00 CET. Don’t forget to register 👉 www.cionext.com/21! In this episode, Hendrik Deckers discusses with Sharon how today’s CIOs must act as strategic business enablers rather than just technical experts. The traditional IT silo has given way to "fusion teams" — cross-functional groups where IT and business co-create solutions. Sharon highlights that the modern CIO must prioritize business outcomes, such as revenue growth and customer experience, over technology itself.She advocates for enterprise architecture and long-term roadmapping as essential foundations for agile and continuous delivery. A strong proponent of data governance, Sharon warns against fragmented data ownership and insists that business functions—not IT—must be accountable for the quality and clarity of their own data. Sharon also underscores the importance of education and governance in the AI era. She encourages building AI governance boards and setting clear guardrails to empower business users while maintaining control. What skills are essential for modern IT leaders? How can IT leaders balance long-term strategy with agile delivery in a fast-paced tech landscape? Watch the full interview to find out!
CIONEXT is just around the corner! Don’t miss this exclusive opportunity to get to know one of our panellists – Tom Tanghe, General Manager ITC EMEA at Daikin Europe – and watch his full #LeadershipDeepDive interview. Have you already registered to join us on April 3rd at 15:00 CET? Now’s the time 👉 www.cionext.com/21!In this episode, Hendrik Deckers discusses with Tom how IT is becoming a core business enabler rather than just a support function, and shares his practical and business-focused vision: creating value, staying close to the field, and avoiding rigid long-term plans.Tom stresses the need for IT leaders to understand the business deeply, and for business leaders to become more tech-literate. Looking ahead, he sees CIOs needing to balance long-term strategic roadmaps with agile responsiveness to user feedback and shifting priorities - what he calls operating at "two speeds." The CIO role, in his view, is increasingly about orchestrating this collaboration, enabling innovation, and ensuring that technology serves both operational excellence and business transformation.Curious about the tech aspects? Watch the full interview to find out about predictive sales tools and the 23 initiatives that harness the power of AI, the status of cloud adoption, and why low-code/no-code is addressed with a healthy dose of skepticism at Daikin!
Watch the full #LeadershipDeepDive interview with José Antonio López - Group CIO at TOUS - who will be our panellist at CIONEXT | The End of IT Leadership on the 3rd of April! It’s high time to register 👉 www.cionext.com/21 and join us for the discussion on three key shifts that are driving the transformation of IT and CIO’s roles in an organisation:1️⃣ Democratisation2️⃣ IT as strategic partner 3️⃣ Human-centricity In this episode, Hendrik Deckers discusses with José Antonio López, Group CIO of TOUS, how the role of IT leadership is evolving in a fast-paced, digital-first world. They explore the CIO’s shift from operational control to strategic business enablement, the company’s digital transformation journey, and how technologies like AI, cloud, and data are driving innovation at TOUS. José also shares his personal leadership style, lessons learned, and advice for aspiring tech leaders.
Are you ready for CIONEXT | The End of IT Leadership? Watch the full #LeadershipDeepDive interview with Aaron Stafford - Group Senior Director of Global Security, Cloud Infrastructure & ERP Operations at ASICS Technology - who will be our panellist on April 3rd at 15:00 CET. Don’t forget to register 👉 www.cionext.com/21! In this episode, Hendrik Deckers discusses with Aaron how ASICS is much more than a sportswear brand - it’s a fully digital company at the forefront of innovation.Aaron emphasizes that digital leadership has fundamentally evolved from being a back-office function to a strategic business driver. He argues that IT is no longer just a support function but an integral part of the core business strategy, especially in a company like ASICS, where technology enables everything from product design and manufacturing to sales and customer engagement. That’s why Digital Leaders must think like CEOs more than ever - understanding business strategy, customer needs, and industry dynamics.How can IT empower the business by providing safe, flexible environments where teams can experiment, innovate, and iterate? Is it possible to democratize access to data while maintaining strict security standards? Watch the full interview to find out!
Watch the full #LeadershipDeepDive interview with John Walsh - VP & CTO at Fujitsu - who will be our panellist at CIONEXT | The End of IT Leadership on the 3rd of April! It’s high time to register 👉 www.cionext.com/21 and join us for the discussion on three key shifts that are driving the transformation of IT and CIO’s roles in an organisation:1️⃣ Democratisation2️⃣ IT as strategic partner 3️⃣ Human-centricity In this episode, Hendrik Deckers discusses with John Walsh why the CIO role is more critical than ever, how AI is evolving at lightning speed, and why shorter, results-driven IT projects are replacing long-term contracts. John shared insights on Fujitsu’s groundbreaking work in Quantum Computing and Social Digital Twins - a technology that could revolutionize smart cities and transport systems!Is it possible to stay ahead of rapid AI innovations? How is technology shaping the future of IT leadership? Watch the full interview to find out!
This February, CIONET hosted CIONEXT | Mastering Complexity, powered by Hitachi Vantara. We're excited to share with you a new episode of our #LeadershipDeepDive series, featuring Isabelle Droll, CIO for Airline, Corporate, Hotels & Resorts, and Sustainability at TUI. Isabelle collaborated with us on this program together with André Exner.In this insightful interview, Isabelle delves into TUI’s digital transformation journey within the highly complex travel and tourism industry. She explains how TUI is working to unify fragmented systems across markets into a single, global platform designed to deliver seamless and personalized customer experiences.Together with Hendrik Deckers, Isabelle explores the strategic role of data integration, cloud migration, and AI-driven personalization in navigating complexity and boosting operational efficiency. From predictive maintenance and route optimization to dynamic packaging, TUI’s key initiatives are deeply rooted in strong collaboration between IT and the business.Isabelle also emphasizes the evolving role of IT—from cost control to value creation—highlighting the importance of trusted supplier partnerships, nearshore development hubs, and internal AI upskilling programs.Curious to learn more? Watch the full interview now!
Listen to the full #LeadershipDeepDive interview with Jay Subramanian, GM of Core Storage Platforms at Hitachi Vantara, who will be our panellist at CIONEXT | Mastering Complexity on the 19th of February! It’s high time to register 👉 www.cionext.com/20 and join us for the discussion on:✔️ The Future of Mission-Critical Apps (and why it starts with the data)✔️ The Power of Super Adaptability (diving into scalable data platforms)✔️ Balancing Security and Rapid Innovation (how platforms bring the best of all worlds)In this episode, Hendrik Deckers speaks with Jay Subramanian about fostering innovation and tackling key IT challenges, including hybrid cloud environments, diverse applications, and distributed workforces in an era of exponential data growth.Jay emphasizes that while hybrid cloud enhances flexibility, it demands realistic planning, clear objectives, and a strategic approach to cost and risk management. He highlights the critical role of infrastructure consolidation and resource optimization, advocating for right-sizing and flexible "as-a-service" models in environments where data volume volatility is inevitable.How can organizations optimize resources and manage costs while maintaining flexibility in data management? Do regulations like DORA and US DoD standards enhance security, or do they hinder growth? Listen to the full interview to find out!
In the newest episode of CIONET’s #LeadershipDeepDive interview, Steven Huels, VP & GM of AI Business, Product, and Strategy at Red Hat, explores the recent technological advancements in the realm of AI.Red Hat, recognized for its robust enterprise solutions, emphasizes open-source principles and platforms, which have been pivotal in virtualization and containerization. Steven highlights AI's transformative impact on businesses, stressing that it has evolved from a futuristic concept to an essential element of current business strategies. Currently at Red Hat, the AI strategy involves creating a composable platform that seamlessly integrates AI tools and models, supporting varied use cases from training to deployment.Hendrik discusses with Steven the advancements in AI accessibility, efficiency, and integration today, and in the future where AI models are more consumable and seamlessly embedded in business applications.Curious to know more? Don’t miss this inspiring conversation and watch the full interview now!#DigitalLeadership #CIO #CXO #CTO #CIONET #innovation #technology #data #cloud #AI #OpenSource #RedHat
Lisa Spelman - Corporate VP and GM of Intel Products & Solutions at Intel will be our guest speaker at CIOFEST on the 21st of March! If you're a CIONET Member or would like to become one, make sure you register to CIOFEST in your country here: https://www.cionet.com/events/ciofestCIOFEST will also mark the launch of the CIOFEST Cookbook No. 3, where Lisa shares her recipe for digital success. Don’t forget to pre-order your copy here: https://www.cionet.com/cookbook3 and stay on top of what is relevant for top CIOs!In this #LeadershipDeepDive Hendrik Deckers discussed with Lisa Intel's role in providing computing solutions across various platforms, emphasising the company's transition from a hardware focus to integrating software and manufacturing. They talked about the importance of AI development, its ethical usage, and democratisation. She addressed the challenges faced by many industries due to rapid digitisation and the evolving role of IT and CIOs in businesses as well as Intel's commitment to sustainability, security, and future technological advancements, particularly in AI and data centre innovations. Curious to know more? Make sure you watch the full interview! #CIONET #CIOcommunity #CIO #CXO #CDO #CTO #DigitalLeadership #Cloud #Multicloud #Hybridcloud #Innovation #AI #RedHat #Intel
We had the pleasure to host Dirk Olufs, EVP & CIO at DHL Express at the panel of CIONEXT | The Fabric of Future-Proof Organisations that we hosted on the 18th of October. Now we’re delighted to publish the #LeadershipDeepDive interview, full of insights from one of the biggest logistics companies in the world!In this episode, Hendrik Deckers discussed with Dirk about DHL Express's operations, focusing on its digital and customer-centric approach, underlining the role technology plays in improving customer service in logistics. They tackled DHL's IT system evolution, emphasising the importance of innovation in the process. Dirk also delved into the integration of new technologies to enhance DHL's delivery and tracking capabilities, underlining the role of IT in streamlining processes and ensuring efficient service delivery. He explained in detail how the IT organisation is managed globally and underlined the need for standardisation to support global operations effectively.How does this logistics giant deal with the growing pace of service delivery? What new technologies are key to innovation and staying on top of the game? Watch the full interview to find out!
Antonio Queiroz, Chief Digital Officer at Euroclear, is a panellist at CIONEXT | Mastering the Cloud on the 29th of November! It’s the last moment to register 👉 www.cionext.com/ and join us for the discussion on:✅ How complexity impedes progress. How do we optimise processes and maximise value? ✅ How to align business goals with coherent IT and cloud strategies?✅ How to navigate the challenges of hybrid and multi-cloud setups and how to keep our options open? In this #LeadershipDeepDive interview, Hendrik Deckers discussed with AntonioEuroclear’s transition to cloud computing, emphasising the need for a cautious approach and alignment with regulatory and client expectations. Antonio explained the complexities introduced by cloud integration and the challenges in security management but underlined the long-term benefits, such as indirect financial gains from process rationalisation. He dispelled misconceptions about cloud computing, stressing the importance of strategic planning and cost awareness and shed light on the role of data and AI in Euroclear's strategy - aiming to develop new solutions, while ensuring the alignment with business needs and regulatory requirements.Watch the full interview to find out more don’t forget to book your virtual seat at CIONEXT | Mastering the Cloud: www.cionext.com !#CIONET #CIOcommunity #CIO #CXO #CDO #CTO #DigitalLeadership #Cloud #Multicloud @Red Hat #googlecloud #microsoftazure #redhat Table of contents:01:06 | Introduction01:16 | Antonio’s background03:15 | About Euroclear07:10 | Complex versus complicated10:28 | Main challenges for the company12:37 | IT strategy16:48 | Cloud strategy25:50 | Applications used in the cloud setup31:08 | Increasing or decreasing complexity?36:47 | Selecting partners41:29 | Security42:52 | Cloud is like a free lunch44:45 | Agility roadmap48:04 | IT organisation50:18 | Data and AI54:18 | Antonio’s role at Euroclear57:31 | Antonio’s team 01:01:41 | Management & leadership style01:07:27 | Personality: the Commander01:17:59 | Core values & mentors 01:21:57 | The most brilliant failures01:26:09 | Antonio’s passions01:29:54 | Advice for aspiring digital leaders
Karl Davies-Barrett, Global Partner CTO at Microsoft, will join us as a panellist at CIONEXT | Mastering the Cloud on 29th November! Register now at www.cionext.com and don't miss the discussion on all things cloud:✅ How complexity impedes progress. How do we optimise processes and maximise value?✅ How to align business goals with coherent IT and cloud strategies?✅ How to navigate the challenges of hybrid and multi-cloud setups and keep our options open?In this #LeadershipDeepDive interview, Hendrik Deckers discussed with Karl Davies-Barrett Microsoft's mission to democratise technology, emphasising its cloud-first strategy, particularly during the COVID-19 pandemic, and the importance of integrating business value with technology, as well as the cultural shift at the company under the leadership of Satya Nadella. Karl also highlighted the significance of AI at Microsoft, its 3% contribution to cloud platform revenue, and upcoming AI capabilities. He addressed various cloud strategies, including the complexities of multi-cloud environments, the 'lift and shift' approach, and hybrid cloud. He acknowledged the reality of vendor lock-in, advocating for due diligence and informed choices in cloud services.Watch the full interview to find out more and don't forget to book your virtual seat at CIONEXT | Mastering the Cloud: www.cionext.com!
Colin Fisher, Global Senior Director, Cloud Partner Ecosystem at Red Hat, is a panellist at CIONEXT | Mastering the Cloud on the 29th of November! Register now 👉 www.cionext.com/ and join us for the discussion on:✅ How complexity impedes progress. How do we optimise processes and maximise value? ✅ How to align business goals with coherent IT and cloud strategies?✅ How to navigate the challenges of hybrid and multi-cloud setups and how to keep our options open? In this #LeadershipDeepDive interview, Hendrik Deckers discussed with Colin his experience and the critical role of open-source software in the development of cloud technology. Colin emphasized the importance of agility, scalability, and reliability in adapting cloud-native technologies and also the challenges of cloud adoption, including security and compliance concerns. How can Red Hat guide organisations through the adoption of cloud-native technologies? What is the role of open source in the cloud-native landscape? How can cloud-native strategies empower your digital transformation journey? Watch the full interview to find out and don’t forget to book your virtual seat at CIONEXT | Mastering the Cloud: www.cionext.com !
Colin Bannon, CTO at BT Business, is a panellist at CIONEXT | The Fabric of Future-proof Organisations on the 18th of October! Register now 👉 www.cionext.com/18 and join us for the discussion on:✅ How top Digital Leaders architect the businesses of tomorrow? What is the supporting strategy of the future? Do they implement global business services (GBS), and who needs to lead these? What is their IT operating model? ✅ What is the core digital platform strategy and how to select the right components for maximum flexibility and minimum risk, all while ensuring data sovereignty, compliance and privacy? ✅ What’s the optimal IT infrastructure and connectivity underpinning the businesses of the future? How do we manage the cost, performance and resilience of multi-cloud and hybrid architectures, in order to excel in big data, AI & IoT?In this #LeadershipDeepDive Interview, Hendrik Deckers discussed with Colin his experiences and the complex, evolving landscape of network technology and cloud services in the Telco sector. They spotlighted the key challenge of technological complexity, emerging from swift technological advancements and the transition to multifaceted cloud environments. In order to cope with this complexity, organisations need integrated operational models and cohesive internal structures. The conversation brought Hendrik and Colin to the significance of network architecture and introduced BT’s new innovative service, Global Fabric. The latter aims at establishing an interconnection fabric for cloud and multi-cloud environments, as crucial technologies to support the upcoming digital transformations.How does Cisco and BT help their clients building a platform-based approach and integrating products together? How did they reduce operational complexity? Is the Global Fabric going to change the way businesses view transformation? Listen to the full interview to find out!#CIONET #CIOcommunity #CIO #CXO #CDO #CTO #DigitalLeadership #ITArchitecture #Platforms #ITInfrastructure @BT Business @Cisco
Olivier Gibert - Global CTO at Carrefour - will join us on the 18th of October at CIONEXT | The Fabric of Future-proof Organisations. Register now 👉 www.cionext.com/18 and don’t miss the discussion on future-proofing your organisation’s platforms, infrastructure and architecture!Operating in more than 40 countries with over 337,000 employees and several thousand stores, Carrefour is a retail giant with the ambition of becoming the leader of food transition for all.In this #LeadershipDeepDive Interview, Hendrik Deckers discusses with Olivier the challenges the food industry is now facing: faster time to market, perpetually changing customer needs, increasing drive towards personalisation and greater focus on efficiency.Olivier describes Carrefour’s IT strategy, which revolves around five pillars, in more detail. He underlines the importance of enhancing performance via data, tech use in boosting commercial activity, future-proofing the organisation with innovations like generative AI, cloud adoption, and refining working methodologies. Olivier touches upon the gradual and strategic organisational transformation from a country-specific model to a synchronised structure while navigating the challenges of legacy systems, varied market conditions, data management and increasing security across diverse geographical locations.How did Carrefour choose the most effective IT operating model? How do you select the right components for maximum flexibility and minimum risk while creating a core digital platform strategy? What’s the optimal IT infrastructure and connectivity underpinning the businesses of the future? Watch the full interview to find out and don’t forget to book your virtual seat at CIONEXT | The Fabric of Future-proof Organisations 👉 www.cionext.com/18!
“We are the plumbers of the Internet,” says Gordon Thomson, VP Service Provider EMEA at Cisco. Register now 👉 www.cionext.com/18 and join us on the 18th of October at CIONEXT | The Fabric of Future-proof Organisations, to discuss “IT plumbing” in more detail:✅ How top Digital Leaders architect the businesses of tomorrow✅ Their core digital platform strategy✅ The optimal IT infrastructure setupCisco will be represented on the panel by Alexandra Zagury, VP, Partner Managed & as-a-Service, Global Partner Sales!In this #LeadershipDeepDive Interview, Hendrik Deckers discussed with Gordon the principal challenges Digital Leaders encounter today. Due to economic pressures, organisations must restructure their operations. Simplification, enhancing security, reducing energy costs, and improving user experience have become not just a priority but a necessity. Gordon also elaborated on Cisco’s transformation from being product-feature-focused to becoming an outcomes-and-platform-driven organisation.IT infrastructure currently utilises 1-2% of global electricity, and this figure is projected to rise to 3-4%, due to the proliferation of data, advancements in cloud technology, and increased utilisation of AI. Gordon discussed sustainability at Cisco, where innovation is driven by the creation of solutions that are both circular and energy-efficient, prioritising mitigating the impacts of this increasing energy consumption.How do Cisco and BT help their clients by building a platform-based approach and integrating products? How did they reduce operational complexity? How does the company ensure data security whilst transporting 80% of internet traffic? Are AI & Automation going to erase human interaction from network observability and management entirely? Watch the full interview to find out!
Bart Kerkhofs, VP IT at Bridgestone EMIA, will join us on the 18th of October at CIONEXT | The Fabric of Future-Proof Organisations! Register now 👉 www.cionext.com/18 and don’t miss the discussion on how top Digital Leaders future-proof their organisations by re-architecting their businesses, platforms, and infrastructures.With a retail colossus status of 6,000 outlets spanning Europe, the Middle East, India, and Africa, Bridgestone is widely recognised for its premium tyres. However, it’s not just about manufacturing anymore. The company has embarked on a journey towards becoming a tech-centric giant.In this #LeadershipDeepDive Interview, Hendrik Deckers discussed with Bart the shifts in the automotive industry, driven by CASE vehicles (Connected, Autonomous, Shared, and Electrified), and the organisation’s transformative journey to re-architect the business from a pure manufacturing entity to a sustainable solutions company. Bart explained three pillars that were key to Bridgestone’s success on this journey: the Digital IT Backbone, the Digital Operating Model Change, and the Creation of the IT Partner Ecosystem.While discussing their implementation approach, Bart mentioned an "evolutionary over revolutionary" strategy and described Bridgestone’s Fleet Care service, their "cloud-first" focus, and the creation of the Enterprise Platforms Team.Is development tool democratisation a key focus for Bridgestone at the moment? How does the company maintain its commitment to sustainability and innovation? How are their current platforms leveraged to achieve better business results? Watch the full interview to find out!
Davio Larnout, Co-founder and CEO at Radix, is making waves in the world of AI. Watch the #CIONET Leadership Deep Dive Interview as he discusses the impact and potential of AI in various industries. Radix is a pioneering AI company that delivers transformative solutions with the objective of creating real impact for clients through AI leverage.Learn from Davio’s remarkable journey, driven by his passion for entrepreneurship and technology. Recognise the critical significance of understanding AI's capacity and the value of experimentation in uncovering its true potential. Davio recommends rethinking your organisation's processes and business models to fully harness AI's transformative power and unlock its boundless possibilities.In this #LeadershipDeepDive Interview with Hendrik Deckers, Davio explains how Radix is using various AI categories, like deep learning and generative AI, to help automate cognitive tasks and push the boundaries of innovation. He illustrates this by explaining how the implementation of natural language processing has transformed the job-matching process at VDAB.CIONET invites you to watch this new episode to gain insights into Radix's strategic commitment, its approach to centralisation and decentralisation, and its focus on building AI applications that deliver tangible and meaningful value.
Artie Debidien, EVP/CIO Consumer Wholesale Enterprise at KPN, was one of the speakers at the international virtual conference CIONEXT on April 26. Hendrik Deckers meets her in the office of the Dutch telecom KPN to interview about her broad educational experience, views on innovation, and how she developed as a digital leader.“KPN will always go for sustainable innovation,” says Artie, “and everyone should be part of it — it’s a dance floor wherein you ask everyone to dance.” The focus on teamwork and common passing through mistakes and failures distinguishes her approach to leadership and innovation. From the interview, we learned that with every innovative enterprise comes a scale of risks and new value where the latter needs to be justified. AI is a true needle-shifter, being known for the fears about security and privacy it produces in the wider public. Artie believes AI will not percolate into business at an apocalyptic tempo and the benefits it brings will be distributed at a safe pace. “You need to drive the change” is her answer and she stresses the talent people bring into continuous innovation.How is Agile working at a company with a 1000 people in IT? How does KPN innovate on a daily basis? And finally, why did Artie change from a lion to an elephant in her fascinating, diverse career? Watch the full Leadership Deep Dive interview with Artie Debidien to find the answers and perhaps discover why always shooting for the moon is a worthy tactic.
“Red Hat is an enterprise software company with an open source development model that is helping the world to consume open source software in a very productive manner”. Over the past 30 years Red Hat grew from 100 to 20 000 employees and over the last 5 years the company’s revenue has doubled. In this #LeadershipDeepDive interview Hendrik Deckers talks to Hans Roth, Senior Vice President & General Manager Red Hat EMEA, about managing such an impressive growth and the key components that allowed the company reach this size: people, culture, innovative, open source development model and the ecosystem of clients, partners, integrators and hyperscalers - just to name a few.Hans explained how he currently sees the evolving role of the CIO in organisations, how Red Hat helps companies be more successful and how providing choice for customers has always been a vital part of Red Hat’s DNA. Hendrik also asked Hans about the open hybrid cloud strategy, the role of digital sovereignty in today’s world and the culture of passion cultivated at the organisation.Find out more and watch the full interview now!
Arlene Buehler, CIO/CDO at DB Cargo is the keynote speaker at #CIONEXT, our flipped virtual conference next week, April 26th. Register here https://www.cionext.com/17 and find out how top organisations are driving innovation!In this #LeadershipDeepDive Interview Hendrik Deckers talked with Arlene Buehler about the challenges DB Cargo faces. With 31 000 employees and operating across Europe and in China, DB Cargo is the biggest rail freight provider in Europe. „One train can replace 52 containers”, Arlene pointed and this translates to a gigantic reduction of CO2 emissions. Bringing more traffic from the road to rail is DB Cargo’s mission enabled by Automation and Digitalisation.„I’ve always been a big fan of business and IT fusion”, says Arlene. And she brings this motto into the organisation. She puts strong emphasis on close communication and collaboration by creating communities and being sensitive and open to the challenges the business and partners are facing. „I'm also a believer that we should not reinvent the wheel. There's a lot of good practices from our competition, but also from our partners. And I'm also a very big fan of co-creation.”Having lived and worked across four continents, it is not surprising that dialogue and effective communication are key elements of Arlene’s leadership and management style. How does Arlene see the success of innovation? How can AI detect train damages? Can DB Cargo have an Amazon-like interface? What is DB Cargo’s data strategy and what role AI plays in it? How to achieve work-life balance in today’s world and why is it so important?Watch the full interview to learn more and don’t forget to join us online on April 26th and watch Arlene with fellow panellists at the next CIONEXT conference. Register here https://www.cionext.com/17#LeadershipDeepDive #AI #Automation #CIO #CxO #DigitalLeaders #DigitalLeadership #CIONET #innovation #technology #data #cloud #UiPath
Catriona Campbell – Client Technology & Innovation Officer at EY UK&Ireland is the author of the intriguing book “AI by design: A Plan for Living with Artificial Intelligence”. She is our keynote speaker at the CIONEXT conference on 26 April 2023 sponsored by UiPath. In this #LeadershipDeepDive interview Hendrik Deckers interviews Catriona about her projects, leadership style and innovation at large.“We have to transform business and for that we need to have the capital investment, the technology infrastructure and the talent for this”, says Catriona Campbell who frequently stresses the importance of people in the great business puzzle.From Catriona’s experience we learn that AI needs to be carefully harnessed for the benefits of humanity, with ethical issues and the guardrails deeply encoded into its core. EY innovates close to the client, with a people-facing, accessible, and scalable approach. Automation is certainly another important factor in the journey towards the future and Catriona praises the progress in that field. What is the double diamond methodology in innovation? Does the Goldie chatbot at EY know all the answers? And finally, should we be afraid of AI? Watch the whole Leadership Deep Dive Interview with Catriona Campbell to learn the answers and get to know Catriona in the challenges she faces in the jousting field of innovation.
Niklas Sundberg – Senior Vice President & CIO at ASSA ABLOY Global Solutions & author of “Sustainable IT Playbook for Technology Leaders”, an innovative and practical guide for CxOs on Sustainable IT – was our keynote speaker at the Race To Net Zero CIONEXT Conference on 7 December 2022, sponsored by @BT and @PaloAltoNetworks. In this #LeadershipDeepDive interview, Hendrik Deckers asks Niklas about the relation between IT and the Sustainability Agenda.“Just within the ICT sector today, we’re consuming roughly 3-4 percent of the world’s electricity”, says Niklas Sundberg in an attempt to illustrate how important the role of CIOs may prove in environmental challenges.Big questions were the motor of this captivating interview packed with precise data. With Niklas’ playbook having the potential to be a gamechanger among digital leaders, the gentlemen tackled world-important issues such as circular economy, green reporting and legal solutions, or hyperscalers and their influence.How to move to the cloud without punches of conscience as to your impact on the environment? What is the process to assess sustainability progress in a business? Is the future about limiting more than just carbon emissions? You will find answers to these questions and more on Niklas Sundberg’s personal story, including his adventure with ice hockey, in the full interview. #DigitalLeadership #CIO #CXO #CTO #Sustainability #Government #CIONET #innovation #technology #data #GreenIT
Robbert van Rutten – Senior Vice President & Downstream CIO at Shell is one of the 6 Finalists of the European Digital Leader of the Year Award 2023 in the B2B category. In this #LeadershipDeepDive interview @Hendrik Deckers asked Robbert about Shell’s “Powering Progress Program” and the company’s ambition to become net zero by 2050, creating cleaner energy solutions (including low carbon fuels and EV charging stations) and the challenge to meet the ever increasing energy demand.“Roughly about half of the CO2 reduction that we need to achieve by 2050 has to come from technologies that are currently not developed or deployed yet”, says Robbert.Robbert also explained the idea behind the Market Hub e-commerce platform, which provides a B2C experience for B2B customers at Shell and talked about the market standard first strategy, next to reversing the strategy to rely heavily on IT transformation partners and bringing back insourcing of technical delivery capability. Can sustainability and Net Zero goals be reached without a grand ambition to build out a global low-carbon energy system? Is data democratisation going to change large organisations very quickly? What are the strategies to attract and retain top talent? Watch the full interview to find out!
Johan Haelterman, Chairman of the Executive Committee at NBN (Bureau for Standardisation) talks about NBN as a knowledge provider and how standards can be a source of wisdom.NBN is a publisher of standards located in Belgium. They are responsible for the development, publication and sales of standards. What NBN does is capture the knowledge of experts and make this knowledge available. Together with its sector operators, NBN acts as the Belgian knowledge centre for all activities related to standardisation. They play a societal role by helping companies, consumers, public authorities and other stakeholders to strive for higher quality within an international competitive context. Today, NBN has a portfolio of more than 42,000 standards. And more than 1,000 are added every year. Both in our professional and private lives, standards are everywhere. In this #LeadershipDeepDive Interview, Hendrik Deckers talked with Johan about the future of standards and what role NBN plays as a knowledge provider. They also talked about different standards and how standards are developed. As well as their purpose and benefits, and the role of standards in the race to net zero. Why are standards important in business and in society? What is the purpose of standards? How many standards exist? How is the process of publishing standards? What's the role of standards in becoming more sustainable? Watch the full interview to find out!
Alex Bowles – Partner & Head of Infrastructure and Service Management at John Lewis Partnership – is nominated to the #EDLOTY Award in the B2C category! Register here: https://www.cionext.com/16 and join us on 1st February 2023 at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year are managing their 2023 technology budgets and what measures are being taken to save money in this pivotal year.The John Lewis Partnership is the UK’s largest employee owned business and two retail brands: John Lewis department stores and Waitrose supermarkets.In this #LeadershipDeepDive interview Hendrik Deckers discussed with Alex the exceptional business model of the John Lewis Partnership, where each employee becomes a “partner” and owns shares of the company and the impact on the business, employee motivation and company culture. Alex explained how the organisation transitioned from a system that allowed only 50 000 customers to shop weekly to over 200 000 customers and, at the same time, significantly enhanced customer experience.Was moving away from a project-focused to a program-focused IT environment what enabled that change? How has customer behaviour changed in the past 2-3 years and how did it affect the John Lewis Partnership? What actions have been taken to make sure ethics and sustainability are at the core of the brand? Watch the full interview to find out!
Jean-Christophe Witz – CIO at Husky Injection Molding Systems – is nominated to the #EDLOTY Award in the B2B category! Register here: https://www.cionext.com/16 and join us on 1st February at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year 2023 use technology to save money “with IT” and not “on IT”!Husky is a leading global technology company that serves the medical and packaging industries. Operating in over 140 countries, since 1953 Husky has been pioneering technologies that enable the delivery of essential needs to the global community with industry-leading expertise and service. In this #LeadershipDeepDive Interview Hendrik Deckers talked with Jean-Christophe about developing and redefining Husky’s operating model for the Beverage and Packaging Line of Business. This huge program started in 2017 and led to significant changes in the operating model by cutting costs, allowing for breakthrough innovation and confirming quality and speed improvement.Jean-Christophe explained also how he deals with change management and above all, culture and people change by cooperating closely with the leadership: „This is what I love in transformation and really my passion around seeing teams evolving, setting up first what's the end goal. And what we've done just concretely is working with the leadership to work together to establish what's our future state as a team.”Watch the full interview to learn more!
Christian Palomino – Global IT VP at Meliá Hotels International – is nominated to the #EDLOTY Award in the B2C category! Register here: https://www.cionext.com/16 and join us on 1st February at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year 2023 use technology to save money “with IT” and not “on IT”!Meliá Hotels International is the biggest Spanish company, third in Europe and the biggest leisure focused hotel company in the world with more than 390 hotels throughout more than 40 countries.In this #LeadershipDeepDive Interview Hendrik Deckers talked with Chris about current challenges for the hotel industry and Meliá Hotels International’s journey to become data and cloud centred. “It's very beautiful to see how digital transformation that started with technology now is permeating to all sides of the business. It's something amazing”, says Chris and adds: „Many people say that digitalisation is about processes, people, and technology, and I don't agree. You need data in that equation, because that's what makes you really agile as a company, because you are able to understand what's going on inside and outside of your company”. In 22 months, Chris and his team implemented agile and switched to cloud, introducing a new reservation system. This gigantic change cut costs and allowed the organisation to respond faster to change. In this inspiring conversation Chris talks about the importance of diversity and new opportunities that arose after the pandemic. Watch the full interview to know more!
Daniel Gebler – Founder & CTO at Picnic – is nominated to the #EDLOTY Award in the B2C category! Register here: https://www.cionext.com/16 and join us on 1st February at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year 2023 manage their IT budgets in times when higher rates of return are demanded from business leaders!Picnic is the world's fastest growing online retail supermarket that was founded in 2015 and over the past 7 years grew to ca. 1 billion EUR in revenue and gathered a customer base of 2 million users in 3 countries that place 300 thousand orders each week.In this #LeadershipDeepDive Interview Hendrik Deckers discussed with Daniel the key milestones and reorganisation points in a rapidly growing scale-up that a successful company has to navigate effectively, as well as changes in the role of a CTO every step of the way. Daniel explained the design behind Picnic’s end-to-end eCommerce & eLogistics platform, why RPA or Low Code/No Code solutions were not a scalable long-term option for Picnic and what alternatives were implemented.How to develop a business model where customers can shop online but still pay the same for their groceries as in a traditional supermarket? How can retail catch up with premium customers’ needs? How to attract the right talent and empower tech employees?Watch the full interview to find out!
Åshild Hanne Larsen – VP Subsurface Excellence & Digital at Equinor – is nominated to the #EDLOTY Award in the B2B category! Register here: https://www.cionext.com/16 and join us on 1st February at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year 2023 use technology to save money “with IT” and not “on IT”!Equinor is an energy company with major focus on petroleum but also active in the renewable sector – producing energy from wind & solar power and expanding its business by adding low carbon energy, carbon capture and storage to its portfolio.In this #LeadershipDeepDive Interview Hendrik Deckers asked Åshild about the company’s journey to becoming data-driven and various data tools that are currently in place at Equinor. Interestingly, gaming technology and AI is being used in the program called “AIM” – Artificial Intelligence Maturity – to design optimal wells, their location and trajectory. They discussed the company’s roadmap towards “net zero” by 2050, as well as creation and use of the Reservoir Experience Platform that helped Equinor develop competitive advantage on the market. Additionally, Åshild explained in more detail her engagement in initiatives such as Girl Tech Fest and her other efforts in supporting women and girls aspiring to work in the technology sector.Don’t miss this inspiring conversation and watch the full interview!Table of contents:01:13 | Introduction02:00 | Åshild’s background05:46 | About Equinor09:24 | Åshild’s role11:25 | Data lake program13:13 | The Reservoir Experience Platform16:29 | AI at Equinor18:39 | The Fiber Optics Project21:23 | IT & Digital at Equinor24:02 | Cloud & Cybersecurity26:27 | The role of CIO29:23 | Management & leadership style36:07 | MBTI: strengths37:50 | Passions & women in technology44:14 | Alternative career paths46:44 | MBTI: development areas49:15 | Values53:16 | Mentors57:01 | Most brilliant failure01:01:39 | Best and worst things in life01:05:38 | Personal mantra1:07:45 | Advice for aspiring digital leaders
Tomasz Blicharski – EVP and Board Member at Żabka Polska, Managing Director at Żabka Future – is nominated to the #EDLOTY Award in the B2C category! Register here: https://www.cionext.com/16 and join us on 1st February at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year 2023 increase their wallet and market share to help bring the best possible business results to their organisations!Żabka is a convenience services ecosystem based in Poland with over 9000 convenience stores. Its innovative approach to the younger generation of consumers resulted in opening the biggest chain of autonomous stores in Europe. During the pandemic the company expanded its business by launching a daily catering service and a SaaS marketplace for catering providers.In this #LeadershipDeepDive Interview Hendrik Deckers asked Tomasz how to create accessible autonomous services, attract new consumers using innovation and design digital products – Apps in particular – that catch the eye of the clients, create buzz but also inspire long-term loyalty. They discussed Żabka’s digital transformation which started off with data analytics, machine learning and AI, and how these tools are currently used to optimise store locations and product offerings.What are Tomasz’s predictions for the future of retail and convenience services? How to make sure innovations are customer-focused and bring value to the business? Watch the full interview to find out!
Geert Goethals – CIO at Proximus - is nominated for the #EDLOTY Award in the B2C category! Register here: https://www.cionext.com/16 and join us on 1st February 2023 at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year 2023 are running their IT departments and business processes more efficiently. Proximus is the leading network-based telecommunications company operating in Belgian and international markets, providing communication, data, and a wide range of multimedia content services, anytime and anywhere; also for enterprises. What are the current main drivers of change and burning issues at Proximus? Is the company taking any specific measures to mitigate the consequences of the current global situation?In this #LeadershipDeepDive Interview, Hendrik Deckers discusses with Geert how Proximus has evolved over the years - and how their focus is on becoming a custodian of digital experiences, as well as behaving and operating as a digitally-native company to realise their IT goals and ambitions. They talked about the step-by-step modernisation and simplification process of the IT landscape within Proximus over the past two years and how this changed their architecture. Geert also explained how the Agile way of working influenced their NPS scores, time-to-market and employee engagement.Where is Proximus in its IT transformation today? What were the key lessons learned during the process? How does their new IT operating model work? Watch the full interview to find out!
Carlo Bozzoli – Global CIO at Enel Group – is nominated to the #EDLOTY Award in the B2C category! Register here: https://www.cionext.com/16 and join us on 1st February 2023 at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year are managing their 2023 technology budgets and what measures are being taken to save money in this pivotal year.Enel Group is an energy company that serves 75 million customers connected to their grid in 40 countries. It was one of the first traditional organisations of its size in the industry to move entirely to cloud – the process was finalised already in 2018.In this #LeadershipDeepDive Interview Hendrik Deckers discussed with Carlo how the organisation was evolving from an asset-based company to a platform-based company – by optimising its system portfolio and moving away from customisation towards more standardisation. Carlo also explained the process behind developing an internal software company, which reduced the cost of the application development internally by 30%, time of development by 20% and at the same time improved the quality of applications by 60%.How to stay sustainable in spite of operating in the cloud? Is it at all possible? How to work in an organisation that doesn’t have a separate IT budget to get the best results? Watch the full interview to find out!
Hans Geurts – CIO at VTTI – is nominated to the #EDLOTY Award in the B2B category! Register here: https://www.cionext.com/16 and join us on 1st February 2023 at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year are managing their 2023 technology budgets and what measures are being taken to save money in this pivotal year.In this #LeadershipDeepDive Interview Hendrik Deckers asked Hans how VTTI, a tank storage company, which is a 24/7 and 365, relatively asset-heavy business, can work on its resilience in post-Covid and cybercrime times. Does an organisation’s cybersecurity usually depend on human behaviour or are there other factors that can be excluded to increase safety? Hans also explained how VTTI is becoming a more data-driven company and how building a data lake has helped in using data assets more effectively.Is sustainability currently one of the core topics at VTTI? What alternatives to traditional fuels are going to be of significance in the nearest future? How to make sure OT and IT cooperate effectively to achieve best business results? Watch the full interview to find out!Table of contents01:15 | Introduction02:06 | Hans’s background02:44| About VTTI04:07 | Main challenges for the company06:22 | Business resilience program11:05 | Smart devices, cyber risks and security14:47 | Examples of raising resilience18:59 | Results of the program21:40 | Data lake program26:27 | Results of the program30:38 | Sustainability at VTTI34:06 | Company culture35:38 | Management style37:19 | IT organisation39:34 | Cloud journey41:46 | The role of the CIO45:09 | ERP at VTTI47:00 | Leadership style48:42 | Personality & MBTI profile54:36 | Mentors56:06 | Passions58:54 | Personal values01:00:30 | Best and worst things in life01:03:27 | Most brilliant failure1:08:54 | Advice for aspiring digital leaders
Miguel Cordeiro – Director Information Technology System at Rangel – is nominated to the #EDLOTY Award in the B2B category! Register here: https://www.cionext.com/16 and join us on 1st February 2023 at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year 2023 optimise their IT spend in times of “doing more with less”.Rangel provides its customers with the whole portfolio of logistics services - international air, sea and road transportation, express shipments and customs & contracts support - to mention just a few. Logistics sector is a competitive market, where the success of a company depends not only on price but often enough on the response and service delivery speed.In this #LeadershipDeepDive Interview Hendrik Deckers asked Miguel how to proceed when a legacy system stops responding to business needs and how to use such a situation as an opportunity for the IT department to reinvent itself. They also discussed different ways of making companies more efficient using a variety of tools. Two of them - Robotic Process Automation at Rangel’s RPA Center of Excellence and the Order to Cash to Pay Program - helped the organisation significantly increase competitive advantage on the market.What are the key components of Rangel’s IT roadmap in the coming years? How to decide if a process should be automated using RPA? What measures can be put in place to enhance sustainability in a sector with a high carbon footprint? Watch the full interview to find out!
Jochen Göttelmann – CIO at Lufthansa Cargo - is nominated to the #EDLOTY Award in the B2B category! Register here: https://www.cionext.com/16 and join us on 1st February 2023 at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year 2023 support the bottom line in times of crisis.Lufthansa, one of the top 10 airlines in the world, was close to insolvency in 2020, while playing a crucial role for the society in the pandemic: transporting medical equipment as quickly as possible. Do current events in the world significantly impact the company’s financial performance and what measures are in place to save money? To what extent does IT help with optimising costs at this difficult time?In this #LeadershipDeepDive Interview Hendrik Deckers discusses with Jochen how the first large-scale cloud project at Lufthansa Cargo – migration to a new booking engine – was planned and implemented and how to manage a large agile team of 60 – 80 developers working on high-complexity projects. They also talked about the Production Planning and Steering environment (PPS), which helps predict shipment flows to up to 14 days, and at the same time is one of the strategies to deal with lack of skilled workforce.Is Lufthansa’s cloud strategy bringing savings to the company or is it actually more expensive than the traditional on-prem approach? How to make sure security is not affected while escaping legacy systems? Are CIOs becoming “Chief Inspiration Officers” when it comes to innovation? Watch the full interview to find out!Table of contents: 00:56 | Introduction01:12 | Jochen’s background04:28| About Lufthansa Cargo05:45 | Main challenges for the company09:07 | New booking engine13:39 | Implementing cloud at Lufthansa Cargo16:36 | Maintaining agility in large teams19:33 | Security by design23:28 | Returns & savings with the program24:04 | Advantages and disadvantages of cloud25:14 | Production planning and steering environment (PPS)31:32| New technologies33:16 | IT organisation36:05 | The role of the CIO39:26 | Lufthansa vs. Lufthansa Cargo40:49 | Management style42:15 | Leadership style45:17 | Personality & MBTI profile51:03 | Drivers & hobbies52:08 | Personal values52:56 | Personal mantra and mentors55:40 | Most brilliant failure58:44 | Best and worst things in life1:00:22 | Loves & fears1:03:30 | Advice for aspiring digital leaders
„Not many people know that, but Bekaert has had in many cases a lot of patents and the first space shuttle that actually went into space, had Bekaert material on it”, says Gunter van Craen, Chief Digital and Innovation Officer at Bekaert, a global steel wire and coating organisation. In this #leadershipdeepdive interview Hendrik Deckers talks with Gunter about Bekaert’s strategy on innovation, digital and sustainability. Being a company that’s heavily relying on natural resources, sustainability must play an important role in Bekaert’s operations. Gunter explains how data is used to support the race to net zero. Curious to know more? Gunter was our keynote speaker at the 15th edition of CIONEXT | The Reace to Net Zero where we discussed the sustainability agenda. If you missed the event, make sure you watch not only the interview, but also the recording of the event 👉 https://youtu.be/yUPNNu28-sYTable of contents:01:09 | Introduction and Gunter van Craen’s background03:50 | About Bekaert06:09 | Main drivers of change in the steel wire industry08:26 | Innovating in uncertain times10:38 | Bekaert’s position in the race to net zero15:20 | The role of digital technologies in the sustainability agenda17:30 | Machine learning and AI24:25 | The role of CIOs in the sustainability agenda26:49 | Sustainable IT and infrastructure30:08 | Is going to cloud a goal?32:19 | Application landscape35:37 | Security and sustainability40:35 | Choosing suppliers44:46 | IT organisation at Bekaert48:14 | Challenges of leading a geographically dispersed team51:16 | The changing role of CIO 53:53 | Gunter’s management style57:13 | Gunter’s leadership style01:00:00 | MBTI: the Commander01:05:31 | Core values01:06:53 | The most cherished gift01:08:02 | The most brilliant failure01:10:15 | Gunter’s passions01:12:19 | The best and worst moments in life01:14:17 | Personal mantra01:15:25 | Gunter’s mentors01:16:16 | Advice for people starting out#CIONET #CIONEXT #sustainability #supplychain #ecosystem #leaders #esgstrategy #DigitalLeadership #CIO #CXO #CTO
“You’re always 25 metres away from an object coloured or protected by our products” says Marco van Kempen, Director IT Center of Expertise at AkzoNobel, an organisation that supplies sustainable and innovative paints and coatings with a world class portfolio of brands - including Dulux, International,Sikkens and Interpon - to name just a few.In this #LeadershipDeepDive interview Hendrik Deckers asked Marco in detail what the company’s ERP strategy looks like – what systems and platforms are used, how financial, HR and eCommerce data are managed using e.g. cFIN, ECC, Magento – and about the next steps on AkzoNobel’s ERP journey. Marco explained how the company managed post-covid supply chain issues and increasing prices, as well as shared strategies in IT that help relieve the situation by using data to create real-time insights.Is the company going to reach their goal to move to just 4 ERP platforms by the end of 2023? How far is it on its cloud journey? Has outsourcing of their IT services proven to be a successful strategy? Watch the full interview to find out!
What are the main drivers for change at BT? Where is the organization in the race to net zero? How does sustainability affect security? Curious to know more? Watch the interview and join us next Wednesday, December 7 at 15:30 CET on the 15th edition of CIONEXT where Joris is our keynote speaker! Register now 👉 https://www.cionext.com/15In this #LeadershipDeepDive interview Hendrik Deckers talks with Joris van Oers, Managing Director, International Markets at BT about the journey towards net zero and sustainability goals in the organisation that is present in over 200 countries and has a team of +20000 people. „When people say that things cannot be donem that’s for me the starting point of saying ‚hey, let’s have a look at it’”, Joris says. Watch the full interview, feel the energy of this amazing leader and don’t forget to join us next Wednesday at CIONEXT.
Markus Voss, Global CIO & COO at DHL Supply Chain will join us for the 15th edition of #CIONEXT | The Race to Net Zero! Register here: 👉 https://www.cionext.com/15 and find out how one of the biggest companies worldwide drives their sustainability agenda!
DPDHL is not only about logistics, one of the key aspects of their 140 000-employee business is supply chain. In this #LeadershipDeepDive interview Hendrik Deckers asked Markus how he and his teams minimise the company’s carbon footprint by using data science and AI in the sector that is responsible for 20% CO2 emissions globally. They discussed innovations and investments that support sustainability goals (such as the Go Green Programme), DPDHL’s cloud and data strategies and the CIO & digital’s impact on maintaining ESG standards. How can carbon neutrality be achieved in an organisation of this size? What are the most exciting and innovative programmes at DPDHL at the moment? Will logistics and supply chain be dominated by robots and self-driving trucks in 20 years’ time? Watch the full interview to find out!
CIONEXT #DHL #SupplyChain #DigitalLeadership #CIO #CXO #CTO #CIONET #innovation #technology #data #DigitalTransformation #DigitalIndustries @CIONET GmbH @BT @PaloAltoNetworks
Table of contents:
01:05 | Introduction 01:46 | Marcus’s background 03:34 | About DPDHL 05:08 | Key drivers of change 07:15 | The Race to Net Zero 09:19 | Technological innovations 11:11 | The role of digital for sustainability 13:52 | Data science capabilities 16:50 | ERP at DPDHL 17:54 | The role of the CIO in driving the sustainability agenda 22:39 | Predictions for the future: bots & robots 24:42 | Cloud strategy 26:52 | IOT platform 29:01 | Data management & app optimization 33:22 | Cooperation with suppliers 34:32 | Data security 36:10 | Reducing carbon emissions 40:55 | DHL vs. competitors 42:10 | IT organisation 46:13 | Most exciting programmes 47:45 | The role of the CIO 49:48 | Leadership style 51:39 | Company culture & management style 54:19 | Personality & MBTI profile 59:22 | Core values 1:02:17 | Mentors 1:05:25 | Personal mantra 1:06:14 | Biggest failure 1:09:27 | Best and worst things in life 1:12:27 | Advice for aspiring digital leaders
The mission of CIONET.TV is to discover the DNA of the most successful Digital Leaders in the world and present their stories to our Community. Today we are proud to publish our 100th #LeadershipDeepDive Interview with a seasoned and one of a kind leader - Sam Kini - who is the Global CIO at Unilever, an organisation active in 190 countries, employing 150,000 people (with 3.4 billion consumers in the world using their products every single day!).
In this episode Hendrik Deckers asks what is the CIO’s role in a company of this size with an ambitious goal to reduce their “application BMI”, move 90% of technology to the cloud by the end of 2022. Sam explains Unilever’s IT organisation and strategy behind creating simplicity at scale - mapping the application footprint globally, consolidating technologies and removing the complexity.
They discuss the importance of sustainability and Unilever’s goals in the area: being deforestation-free by 2023, innovations that support sustainability, such as refillable products and initiatives that help achieve these objectives, including the Climate and Nature Fund, set to effectively invest EUR 1 billion over the next 10 years.
“Our mission is to have purposeful brands to be able to prove that having a sustainable business increases performance”, says Sam.
Is the Metaverse on the top of the agenda at Unilever? Is Unilever fully agile yet? How important is diversity and inclusion for the organisation? Watch the full interview to find out!
Table of contents: 01:20 | Introduction 01:57 | Sam’s background 04:26 | About Unilever 05:53 | Main challenges 06:58 | Innovation: refillables 07:32 | Sustainability as business driver 10:47 | Simplicity at scale 13:00 | Application landscape and ERP strategy 15:02 | Cloud program 17:00 | IT organisation & operating model 18:57 | Agile at Unilever 20:14 | Strategic partnerships & partner consolidation program 22:27 | The most exciting technologies 26:13 | The role of the Global CIO 27:41 | Sam’s management style 30:00 | Attracting talent 31:19 | Leadership style 32:52 | Personality & MBTI profile 37:52 | Personal passions 38:30 | Motivation 39:29 | Diversity and inclusion at Unilever 42:13 | Most brilliant failures 44:57 | Personal mantras 46:38 | Best and worst things in life 48:44 | Loves and fears 50:24 | Advice for aspiring digital leaders
Founded in Germany in 1866 ,TÜV SÜD is a well-known brand focusing on testing, inspection and certification for the safety of the world. It hires 26,000 employees spread across 1,000 locations. Stefan Domsch, CIO of TÜV SÜD manages a team of about 1,000 IT professionals.
In this Leadership Deep Dive interview Stefan talks with Hendrik Deckers about harmonisation and simplification of the company's ERP systems and the cloud strategy that is connected with these processes. He also shares his views on data management and explains why it is important for TÜV SÜD to have control over its data.
Moreover, Stefan talks about his open-door policy and how it helps him to be not only an excellent CIO but also a good business leader. “My goal is to give IT not only the supporting function but to make it an enabler of change in the company,” he says.
Vice Admiral Arnaud Coustillière has spent his entire career in the French Army, during which he embarked on several warships where he held operational command positions. As of 2017, he is General Director of Digital and Information and Communication Systems, managing an IT budget of ca. €3.5B.
He has established the "Digital Platform Management Unit" (UM SNUM in French) and led the development of "Defense Connect" and "Defense Platform", which were essential for achieving the ambition of the Ministry of Armed Forces to leverage massive amounts of data and new technologies for digital transformation.
In this episode of Leadership Deep Dive, Vice Admiral talks to Hendrik Deckers about how military experience shaped him as a leader, about facing cybersecurity threats of national security level, about France's ambition of operating a cuttine-edge innovation ecosystem, and about bringing agile culture into this traditional organisation.
In the 2 years as CIO of ISTAT (Italian National Institute of Statistics) Massimo Fedeli has led a transformation program which enabled fully digitalized census of about 1.4M Italian citizens - annually instead of every 10 years. The New Digital Census has eliminated over 125,000 tons of paper and saved the ISTAT tens of millions of Euro.
During his career, Massimo Fedeli has been in charge of developing the information system of the Treasury Department and the State Accounting Department at Consip, and previously Head of the Office in charge of developing the tools to support the production cycle at SOGEI. He was a senior consultant in the area of strategic planning and consultancy for Tecsiel, on whose behalf he carried out projects at many large Public Administrations and Banks.
In this episode of Leadership Deep Dive, he talks with Hendrik Deckers about leading such a large scale project, the digital transformation at this traditional, yet data-driven public institution and about bridging the digital divide.
The mark of a great CIO is, ten years in the future, how many people who worked for them are now CIOs. In this Leadership Deep Dive episode Aidan Hancock, Group CIO of Network Rail talks with Hendrik Deckers about the Consolidation Program, the maturity level of digital data within the company, implementation of the Digital Twin and the new role of CIO who touches every part of the business and guides the company into the digital. Aidan also comments about one of his focus points, the security: Network Rail provides critical national infrastructure Close cooperation with the CSO Linked into the wider eco system – intelligence services, British transport police Strategy to response to security threats.
What is it that LCL does and why are they so concerned with sustainability? How can we create greater awareness for sustainability in society and in organisations? Why is sustainability so important for LCL? What is Laurens' advice for future entrepreneurs?
In this Leadership Deep Dive episode Laurens van Reijen, the Founder and Managing Director of LCL, talks with Hendrik Deckers about his journey as an entrepreneur, how he founded LCL and how he became one of the driving forces behind the European Data Center Association.
Listen to the interview to learn more and be inspired by Laurens van Reijen.
How to build trust with business and your employees? What's the digital level of maturity of SNCB and how far did they go with becoming agile?
In this Leadership Deep Dive episode Guido Lemeire, CIO of SNCB (Belgian Train), talks with Hendrik Deckers about the internal and external strategy for the digital, challenges of the transportation system and the need to be flexible to customers needs. Guido explains how starting at level zero helped him when he joined in 2018 and what he achieved since then: SAP implementation in 2018 Built full cloud infrastructure and a data center Migration of 500 applications completed in June 2020 requirements Doing "the full transition without losing one employee We want to be trusted", says Guido and explains why communication is really the key.
"I hope my legacy is leaving some thoughts about how to really take advantage of our digital world which will be so different to the world we grew up in."
Let us take you to a journey across five decades. In this special edition of Leadership Deep Dive, Roger Camrass, International Research Director CIONET talks with Hendrik Deckers, Founder and MD CIONET on how the digital world of today has been shaped and how he contributed to this exciting technological revolution.
Listen to the full interview now! With degrees from Cambridge University and MIT, Roger had the opportunity to get the first-hand experience in numerous technological endeavors across telecommunications, IT consulting and outsourcing. Having worked with first start-ups on the market and initiating IT consulting, Roger has witnessed the true technological change: The roaring 70s: ARPANET, the precursor of Internet – the real game changer The 80s: explosive growth of IT The 90s: hyper-connectivity The new Millennium: the start of digital era Second decade of XXI c.: hyper-personalisation
Listen to this amazing testimonial, Roger’s personal journey that took him across Europe and USA. Having participated in seminal tech developments such as call centres, ERP, Cloud and 5G, Roger anticipated in nineties that hyper-connectivity would transform the industrial landscape. Today Roger stresses that the data is the new Gold and the big question to all of us is how do we protect and monetise our own intellectual property?
What is the magic behind UiPath? How was it possible to grow from a local Romanian company into a global unicorn in spite of the pandemic? What role did the culture of togetherness play in it?
In this #LeadershipDeepDive interview Hendrik Deckers discusses with Andreea Baciu, Chief Culture Officer at UiPath, their transition from a dynamic, yet local start-up to a global IPO organisation with around 4000 people. „The culture itself is everybody’s job”, Andreea says and explains how the culture is blending with technology. She also shares insights on the cultural aspects of Automation and the challenges as well as benefits of scaling Automation inside the organisation. Watch the full interview to find out how UiPath nurtures innovation within the Immersion Lab and why it offers its employees and unlimited PTO policy.
DigitalLeadership #UiPath #FullyAutomatedEnterprise #WaronTalent #TheGreatResignation #CIO #CXO #CTO #CCO #CIONET #innovation #technology #data #DigitalTransformation #Automation #RPA #AI
Table of contents: 01:17 | Introduction and Andreea Baciu’s background
02:32 | About UiPath
05:51 | Chief Culture Officer
09:03 | Culture of togetherness and belonging in a remote set up
12:35 | Company-wide hackathon and the Podium
13:54 | Facing the change
15:26 | Insights from listening to the workforce
17:17 | Unlimited PTO policy and the importance of taking private time
19:39 | UiPath culture
22:01 | Impact on local businesses in Bucharest
23:31 | Cultural aspects of Automation
25:21 | Challenges of scaling inside the company
26:42 | Main benefits of Automation
28:31 | UiPath’s Immersion Lab
29:59 | Andreea’s role as Chief Culture Officer
32:07 | Andreea’s management style
34:43 | Attracting and retaining top talents
36:45 | Andreea’s leadership style
38:41 | MBTI: the Executive
43:37 | Personal mantra
44:22 | Andreea’s values
46:02 | The most brilliant failure
50:05 | Andreea’s mentors
52:52 | Andreea’s passions
54:40 | The best and worst moment in life
56:44 | The biggest fear
57:45 | Advice for people starting out
How is Carrefour going to realise their ambition to become a digital retail company by 2026? Is implementing an in-house-built point of sale for the entire Group a good strategy? Are fully automated stores and instant delivery service - Bringo - the future of Carrefour?
In this #LeadershipDeepDive interview Hendrik Deckers discussed with Gabriela Stanica, CIO & CDO at Carrefour Romania, their journey to a cloud-based, data-driven company and implementing the product mindset. Gabriela explained what strategies have been adopted to battle the talent shortage and monetise data from one of the biggest data lakes in retail (over 8 billion transactions). She also shared how Carrefour is using algorithms to predict over 80% of customer basket choices using AI.
Watch the full interview to find out how the use of RPA and AI can foster digital transformation and how Gabriela’s experience at Carrefour in New York shaped her leadership style!
Table of contents: 01:02 | Introduction 01:50 | Gabriela’s background 06:21 | About Carrefour Romania 07:55 | About Carrefour’s delivery service - Bringo 08:58 | Business challenges 12:21 | Journey towards product mindset 14:10 | IT solutions at Carrefour 15:21 | Development of group point of sale 16:57 | Cloud migration 17:39 | Data strategy 21:09 | Solutions to talent shortage 23:18 | Use of automation & bots 26:40 | IT & Digital organisation 28:40 | Gabriela’s role as CIO & CDO 32:27 | Women in digital leadership 35:09 | Management style 38:28 | Personality 42:55 | MBTI profile | development areas 44:44 | Motivation 45:13 | Core values 46:01 | Personal mantra 47:02 | Gabriela’s projects in New York 51:04 | Mentors 53:13 | Hobbies 54:56 | Failures & lessons learned 57:22 | Best things in life 58:53 | Worst things in life 1:00:19 | Loves and fears 1:01:30 | Advice for aspiring digital leaders
Meet Paolo De Rosa, CTO - Italian Government - Department of Digital Transformation, who has been nominated for our prestigious European Digital Leader of the Year 2023 Award! Register here 👉 https://www.cionext.com/ to meet all finalists at #CIONEXT on the 26th of October, where the winners in the Finance & Government categories will be announced!
In this Leadership Deep Dive interview Paolo talks with Hendrik Deckers about the National Strategic Hub, a dedicated cloud infrastructure that addresses national security and digital sovereignty needs of public administration. Paolo also explains how he and his team developed Immuni, an open source digital contact tracing App and the EU Digital Covid Certificate (Green Pass). Paolo strongly believes that technology requires certain principles and when used properly can contribute to a better world.
Table of contents
01:27 | Introduction and Paolo De Rosa’s background
04:24 | Three pillars of the National Cloud Strategy
10:55 | National Strategic Hub
12:58 | Huge budget for a huge plan
14:22 | Ambitious digital compass from European Commission
18:24 | Paolo’s role as CTO
20:49 | The biggest challenge
23:29 | Green Pass
31:34 | Collaboration across Europe
34:22 | Urgency as motivation
35:13 | Digital Transformation Department and its role
41:02 | Organizational model
43:37 | Paolo’s role as CTO
44:29 | Building strong teams
47:50 | Paolo’s leadership style
50:48 | MBTI: the Entrepreneur
55:30 | Paolo’s mentors
56:30 | The best and worst moments in Paolo’s life
58:19 | The most brilliant mistake
01:00:56 | Paolo’s passions
01:01:44 | The most exciting technologies
01:04:04 | Advice for people starting out
Axel Schell, CTO at @Allianz Technology, is nominated to the #EDLOTY Award in the Finance category! Join us on 26th October at #CIONEXT! Register here: https://www.linkedin.com/events/6963770877372968960 to find out how the finalists of the European Digital Leader of the Year 2023 are navigating the Perfect Storm! In this #LeadershipDeepDive interview @Hendrik Deckers asked Axel how to transform a 130-year-old insurance company into a data-driven, cloud-based and agile organisation. They discussed the Cloudification Program and the “cloud first” strategy, as well as IT Decommissioning and its impact on the approach to technology of the entire Allianz Group. Watch the full interview to find out what it means to change the organisational culture from “HiPPO to Geek” and if the “less is more philosophy” brought the expected results at Allianz Technology!
Table of contents: 01:13 | Introduction 01:38 | Axel’s background 03:21 | About Allianz Technology 04:16 | Drivers for change at Allianz Technology 05:50 | Business strategy 06:54 | IT Decommissioning Program 10:17 | Data migration 11:56 | Team responsibilities 13:21 | Launch of the Decommissioning Program 14:38 | Results 16:30 | Agile at Allianz Technology 17:43 | Use of automation 19:27 | The Cloudification Program 22:38 | Multi-cloud strategy 25:02 | Data centres vs. cloud 26:49 | Results of the Cloudification program 27:33 | Future cloud platform 30:44 | The role of community 32:00 | IT & Digital organisation 33:42 | Operating model 35:35 | Being data-driven 37:41 | KPI Dashboards 40:39 | The role of the CTO 43:42 | Management style 46:36 | Personality 48:40 | Attracting talent 50:16 | Leadership style 53:43 | MBTI profile 58:17 | Personal mantra 59:24 | Core values 1:03:01 | Mentors 1:05:13 | Failures & lessons learned 1:06:49 | Best things in life 1:07:44 | Worst things in life 1:08:58 | Loves and fears 1:10:48 | Advice for aspiring digital leaders
Meet Lourens Visser, CIO at the Dutch Central Government, who is a Finalist in the 2023 European Digital Leader of the Year Awards in the Government category! Register here: https://www.cionext.com/14 & join Lourens at the panel discussion on 26th October at CIONEXT: Navigating the Perfect Storm!
In the meantime watch this insightful interview in which Lourens speaks with Hendrik Deckers about IT strategy for the Netherlands and an 800-million-euro information transparency program, whose aim is to rebuild trust between the citizens and the public institutions.
Lourens also talks about replacing legacy systems, the Netherlands’ new cloud policy, more responsible data management and the use of algorithms in governmental institutions. “We want data analytics to make better policies, better laws, and better execution thereof,” he says.
Moreover, the CIO of the Dutch Central Government shares his views on the current IT talent shortages and explains why automation and no-code / low-code could help solve the problem.
“Always set your ambitions high but also be realistic,” says Lourens. Watch the full interview to learn more about Lourens and his experience!
Jan Dobbenie, CIO at VDAB is nominated for the European Digital Leader of the Year Awards! Register here: https://www.cionext.com/14 to meet Jan and other finalists at #CIONEXT on 26th October, where the winners in the Finance & Government categories will be announced!
How did VDAB navigate the major transformation, where it shifted from helping 200 000 unemployed find a new job to serving 4 million citizens of Flanders with advice on their career paths? Is it possible to apply zero-based budgeting in the public sector?
In this #LeadershipDeepDive episode, Hendrik Deckers talks with Jan Dobbenie, CIO at VDAB about the use of AI in matching the right candidate with the right employer in the sector where segmentation is, in fact, individual. Jan explains what the First Class Strategy at VDAB is and how their technology will evolve in the future to predict changes on the job market long before they actually occur.
Watch the full interview to find out more and check why Jean-Luc Picard, the captain of “Star Trek’s” USS Enterprise can be an inspiration for successful digital leaders!
Table of contents: 01:00 | Introduction 01:08 | Jan’s background 06:45 | About VDAB 07:54 | Transformation at VDAB: VIBE Program 11:25 | Artificial intelligence at VDAB 12:23 | About the “Job Reach” engine 16:10 | Next steps: predictive employment models 18:57 |Inclusive talent management 23:08 | IT Department at VDAB 23:44 | Results of the new programs 26:57 | Measuring results 28:08 | The First Class strategy 30:05 | Data strategy 37:30 | VDAB & CIONET Tribes 38:57 | The role of the CIO 42:37 | Management style 44:12 | Leadership style 48:14 | Motivation 51:08 |Most brilliant failure 53:45 | MBTI - strengths 59:48 | MBTI - weaknesses 1:00:03 | Bad things in life 1:01:58 | Personal gift 1:03:25 | Advice to future digital leaders
Meet Raúl Jiménez, Managing Director of Agencia Digital de Andalucía, who has been nominated for our prestigious European Digital Leader of the Year Award! Register here 👉 https://www.cionext.com/ to meet all finalists at #CIONEXT on the 26th of October, where the winners in the Finance & Government categories will be announced!
Agencia Digital de Andalucía was born with one sole objective: to facilitate the life of 8.5 million Andalusians by implementing technology.
„I believe that a fundamental part of my task is to bring to the regional government this new perspective that links technology with sustainability, efficiency, automation, and humanization using technology as a smart tool to get excellence in public services.”
In this Leadership Deep Dive interview Raúl talks with Hendrik Deckers not only about building strong teams, but also about the implementation of technology in public services.
Table of contents
01:13 | Introduction and Raúl Jiménez’s background
03:40 | About Agencia Digital de Andalucía
05:01 | Objectives of the digital transformation
06:28 | Intelligent automation as response to crisis
09:02 | Non-Contributory Pensions (PNC) program
11:08 | Government app and its benefits
14:36 | Organization model
17:10 | Andalucía as a data driven region
18:54 | Data analytics
19:47 | Raúl’s role in the Agencia Digital de Andalucía
21:04 | The changing role of CIO
22:04 | Raúl’s management style
23:31 | Retaining talent
24:53 | Raúl’s leadership style
25:51 | MBTI: the Executive
29:46 | Personal mantra & core values
32:11 | The best & worst moments in life
33:31 | Advice for people starting out
“Pragmatic problem solver. Passionate customer advocate. Collaborative creator and curious learner”, this is how Ilona Simpson, CIO EMEA of Netskope describes herself. In this Leadership Deep Dive interview Ilona talks with Hendrik Deckers about business agility and culture as two key aspects of digital transformation and the role cloud plays in it.
“Business agility drives the digital transformation agenda. There are two pieces to it. There's the cultural part. There's the organizational part, as well as the underlying technology. So cloud has become the main component of technology enabler for that business agility”, says Ilona.
Deep dive into this interview and learn about the zero trust security solution that Netskope is implementing as key component of its security model.
Table of contents:
01:16 | Introduction and Ilona Simpson’s background
03:31 | About Netskope
03:58 | Main challenges for Netskope
05:14 | Cultural aspect of digital transformation
06:41 | Role of the cloud – blessing and curse
12:11 | Zero trust strategy and uniqueness of Netskope
16:49 | Ilona’s role as CIO
21:18 | Talent shortage
24:04 | Ilona’s cultural shift
26:18 | Ilona’s leadership style
29:44 | MBTI: the Entertainer
34:20 | Core values & personal mantra
36:22 | The best & worst moments in life
39:25 | Ilona’s mentors
42:34 | Advice for people starting out
Meet Natasha Davydova, Head of Infrastructure and Information Security at Allianz Technology who has been nominated for our prestigious European Digital Leader of the Year Award! Register here: https://www.cionext.com/14 to meet all finalists at #CIONEXT on the 26th of October, where the winners in the Finance & Government categories will be announced!
Allianz is a well-known brand which provides all sorts of insurance products. For instance, it insured the James Bond films and the famous Burj Khalifa skyscraper in Dubai. Allianz Technology is an operating entity within the group, which provides innovative technology solutions. Natasha manages a team of 2,500 people spread across multiple locations.
In this #LeadershipDeepDive interview Natasha talks with Hendrik Deckers about digital transformation, cloudification (her ambitious plan is to move 75% of applications to cloud by 2025), and data sovereignty. “For the insurance company data is everything. It's the blood and bone of our business,” says Natasha.
She also shares her views on the fifth industrial revolution. The fourth one was about digitalization, the next one will be about sustainability and big companies giving back to society, predicts Natasha.
Watch this Insightful interview and join us on the 26th of October at 3:00 p.m. CET to meet all finalists!
Johan Kestens, Head of Information Security International at Bank of New York Mellon is nominated to the European Digital Leader of the Year Awards! Register here: https://www.cionext.com/14 to meet Johan and other finalists at #CIONEXT on 26th October, where the winners in the Finance & Government categories will be announced!
BNY Mellon is one of the oldest banks in the world with a total staff of 55 000, including 12 000 in IT, operating in more than 60 markets. How does “the bank of banks” interact with regulators, stock exchanges and serve clients while maintaining top notch cybersecurity measures? In this #LeadershipDeepDive episode Hendrik Deckers discusses the role Johan played in saving the Eurozone during the 2011 debt crisis by creating the European Stability Mechanism (ESM) in less than 9 months. Watch the full interview to find out what Johan says about cybercrime, what his alternative career path could have been and how he inspired his team members to become successful CIOs.
How to transform an institution with a well-known and respectable brand into an agile organization while maintaining great customer experience?
In this #LeadershipDeepDive interview Hendrik Deckers discusses with Sławomir Soszyński, Board Member & CIO at ING Bank Śląski, how to "rebuild a car on the go": change the architecture of one of the biggest banks in Poland while staying customer-centric, escape the legacy and maintain the agile way of working.
Watch this interview to find out if the smart contract concept is working for ING and why a bank should be an integrator of technologies and platforms in a shared economy model.
Sławomir is nominated to the #EDLOTY Award! Join us and the finalists of the European Digital Leader of the Year on 26th October at #CIONEXT! Register here: www.cionext.com/14, take part in the panel discussion and see who will be the winner of this edition in the Finance & Government categories!
Table of contents:
00:59 | Introduction 01:38 | Sławomir’s background 04:02 | About ING & main challenges 06:27 | Next-gen core banking program 09:50 | Strategy behind the program 12:38 | Timeline, platform and smart contracts 15:27 | (Dis)advantages of the platform solution 17:10 | ING Poland vs. other banks in the group 18:18 | Current and future products delivered on the platform 19:55 | Agile & Tribes at ING 21:13 | Public cloud migration & cloud first strategy 24:50 | Geopolitical resilience 26:16 | Regulatory challenges: banking & data 28:33 | Timeline of app migration 30:24 | IT organisation and operating model 34:09 | The role of the CIO & Board Member at ING 37:33 | The role of the CIO vs. CEO 41:20 | Management style 43:12 | Leadership style 45:49 | Personality - strengths 50:12 | Innovation in banking 51:43 | Personality – weaknesses 54:57 | Values 56:41 | The worst things in life 58:30 | Loves & fears 59:48 | Personal mantra 1:00:29 | Advice for aspiring digital leaders
EDLOTY #EuropeanDigitalLeaderOfTheYear #DigitalLeadership #CIO #CXO #CTO #Finance #Government #CIONET #innovation #technology #data #DigitalTransformation
Take a deep dive into interview with Piotr Słomianny, CIO & CFO of MPWiK Wrocław S.A. and learn how technology enabled Piotr and his team to implement an extensive water loss reduction program.
“I am worried that our civilization is developing at a very different pace. For example, in some places like Wroclaw, we implement wire wireless water metering system using IoT, but we have to remember, and we have to be aware that on our planet, over 2 billion people still don't have access to drinking water. And I think that such huge disproportions may cause even more conflicts in the future”, says Piotr.
In this #LeadershipDeepDive Piotr talks with @Hendrik Deckers about the Smart Flow Program which is a direct response to both growing demand for water and limited access to fresh clean water. By developing software that identifies leakages and potential failures of the water distribution system, MPWiK plans to significantly reduce water losses. What is more, this software is now being commercialized and used in other Polish cities.
Dive deep into this interview and learn how technology can make sustainability possible!
Every year CIONET nominates top Digital Leaders as finalists for the European Digital Leader of the Year. Piotr represents Poland in the Public Sector category. Join us on the special edition of #CIONEXT on October 26th, 2022 at 15:00 CET where we will feature all the finalists and announce the winners. Register at 👉www.cionext.com/14
EDLOTY #EuropeanDigitalLeaderOfTheYear #DigitalLeadership #CIO #CXO #CTO #Finance #Government #CIONET #innovation #technology #data #DigitalTransformation
Table of contents
01:16 | Introduction and Piotr Slomianny’s background
03:28 | About MPWiK
05:16 | Main drivers for change & challenges for MPWiK
06:54 | Smart Flow Program
13:11 | Digital transformation
16:55 | SMART business goals
18:10 | IT operating model
20:34 | Becoming data driven and the application of AI
24:01 | Role of CIO
25:08 | Combining the role of CIO & CFO
27:03 | Piotr’s leadership style
29:50 | What drives Piotr?
30:44 | MBTI: the Commander
35:05 | Personal mantra
35:57 | Core values & mentors
38:09 | The most brilliant mistake & Piotr’s fears and passions
42:32 | Advice for people starting out
How to remain successful in the era of digital challenges? Watch the #LeadershipDeepDive interview with Anna Maria Ricco, COO at AXA Italia to find out!
“If you really want to transform your company, you need to change its DNA,” says Anna Maria.
COO of AXA talks with Hendrik Deckers about the company's digital transformation journey: replacing legacy systems, migration to cloud, and successful data management.
Anna Maria also shares her views on the role of IT in sustainable development and the core values that can transform the business. Furthermore, she explains why she never gives up on things until they work and why the role of a leader is to build a climate that allows everyone in the company to be the best version of themselves.
Dive into this interview to learn more and be inspired by Anna Maria!
Every year CIONET nominates top Digital Leaders as finalists of the European Digital Leader of the Year. Anna Maria represents Italy in the ….. category. Join us on the special edition of #CIONEXT on October 26th, 2022 at 15:00 CET where we will feature all the finalists and announce winners. Register at www.cionext.com/14
Table of contents
01:031 Introduction and anna Maria’s background 05:24 About AXA Italia 06:33 AXA’s mission and drivers for change 10:31 Managing legacy technology 12:59 Open insurance 16:34 Data management 20:11 Data initiatives at AXA 23:52 Impact of digital transformation 25:17 IT and sustainability 26:37 IT department at AXA 29:08 IT governance 30:30 Anna Maria’s role at AXA 31:43 Transformation programmes at AXA 34:24 Management style 36:23 Attracting talents 37:21 Leadership style 39:33 Career drivers 40:26 MBTI profile - strengths 43:29 Weaknesses 44:47 Personal mantra 46:01 Core values 47:37 The best and worst moments in life
Dive deep into interview with Claudia Plattner, Director General for Information Systems of the European Central Bank and learn how ECB is retaining talents.
“Most people are there for exactly the same reason that I'm there, which is we want to give something back. We strongly believe that there are big problems to be solved and we want to be part of the solution”, says Claudia
In this #LeadershipDeepDive Claudia talks with Hendrik Deckers about RPA and its goals:
☑️ to scale digitalisation also in the business areas and to
☑️ to automate all the repetitive tasks
Claudia Plattner was our keynote speaker at the CIONEXT | The Great Resignation on June 11th.
CIONEXT #CIONET #Technology #Innovation #DigitalLeaders #UiPath #FullyAutomatedEnterprise #RPA #GreatResignation
Table of contents:
01:15 | Introduction and Claudia Plattner’s background
03:24 | About ECB
05:16 | Main challenges for ECB
06:54 | Digital EURO
09:47 | The Great Resignation at ECB
12:35 | Why do people join and stay at ECB?
14:56 | Remote hiring
16:36 | Diversity & inclusion
18:26 | Automation as a way of creating meaningful work
23:14 | Introducing change
25:06 | Digital transformation at ECB
27:25 | Role of management in digitalisation
29:12 | Role of AI
32:09 | IT operational model
35:52 | Custom vs. standard systems
37:07 | Cloud strategy & cybersecurity
40:17 | Data sovereignty
43:25 | Claudia’s role & changing role of CIO
48:14 | Leadership style
51:24 | Claudia’s secret dream
53:15 | Best & worst thing that has ever happened to Claudia
57:57 | Claudia’s mentors
59:32 | Personal mantra
01:00:45 | What drives Claudia
01:01:30 | Advice for people starting out
We are sharing our exclusive interview with Andrew Wilson, CDO at Microsoft, who was a keynote speaker at #CIOFEST - our annual members-only event. Andrew was interviewed by Louisa Perry, Head of Technology & Digital Practice at Savannah Group on the data-centricity at Microsoft and beyond. He also shared his view on innovative digital leadership and provided the audience with interesting tangible examples of activities that help his organisation harness value from its data assets. Microsoft’s CDO underlined how important CX, customer data & data security are in a technology company and drew our attention to the upcoming revolution - the metaverse. Watch the full interview to find out more!
In this #LadershipDeepDive episode in which Gunnar Hellekson, Vice President and General Manager for Linux Red Hat talks with Hendrik Deckers about his ERP strategy and Open Source as a way of maximising options.
“ERP is the central nervous system of every company. Changing ERP platform into open technology is an opportunity for digital transformation, which gives companies more flexibility and efficiency,” says Gunnar.
Gunnar has a unique leadership style. He firmly believes that people should be heroes of their own story. The role of a good manager is to create such a story and emphasise the impact the employee has on the work and the organisation. “I try to tell them a story of the work that they’re doing and it’s a story that they can be a hero in”, he says.
Dive into this interview to find out more about Gunnar and his experience!
In this #LeadershipDeepDive episode, Breno Gentil of Heineken talks with Hendrik Deckers about his #ERP and #cloud strategies. “We believe that ERP is still a super important part of any digital backbone of any organisation. It carries a foundational role, it’s the heart of the company,” says Breno.
He also reveals why IT should be involved in business decisions and why networking is essential for IT professionals. “Speaking with startups and experts, and connecting with CIONET and others is important, so you can always see what's changing outside and you can bring the best ideas inside your company,” says Breno.
Moreover, he shares with us the advantages of living in different countries and cultures, and why meditation helps him perform better at work.
“I think one of the most important things for executives is: don’t be afraid to fail and be open to the best idea which can come from anywhere”.
In this #LeadershipDeepDive episode in which Paul Cormier - President & CEO of Red Hat - tells Hendrik Deckers his story of a successful transition from an engineer to a leader of a 20 000 employee company. He discusses open source software (OSS) and how the idea of “open” helps create a culture where the best idea always wins. Having a background in engineering, Paul underlines how important a properly laid out architecture is to an enterprise and explains the role of the CIO in a data-centric business.
In this #LeadershipDeepDive episode, Ignacio Cea Fornies of Prosegur Cash, talks with Hendrik Deckers about the reasons of the Great Resignation and explains why automating boring, repetitive tasks, removing silos and bringing employees closer to clients could help to retain and attract talent.
People are wired to be motivated by what’s meaningful to them. Not only does purpose bolster employees' wellbeing and engagement, but it can motivate them to catalyse change, says Ignacio. He also reveals why managers should promote diversity and provide a culture where it’s safe for employees to be who they are.
Moreover, the Global General Manager New Businesses at Prosegur Cash shares with us why programming computer games is the thing that brings him joy.
In this #LeadershipDeepDive episode Remco Brouwer, Senior Vice President Digital Transformation at Randstad talks with Hendrik Deckers about new trends in HR, the ongoing war for talent in the IT industry and the ways to win it.
People are willing to earn less money to do more meaningful work. Provide them with an assignment that has a purpose rather than a repetitive task that anyone in the office could do might be a great solution, says Remco. He also reveals how his company uses RPA and data analytics to predict new trends to win new customers and to be the leader of the market.
Moreover, Remco shares with us why being a member of the CIONET network is important to him and what he gets from it.
“Robots let people focus on high-value tasks: strategic decisions, creative thinking, networking and customer interaction.” How to scale up from a startup to a global enterprise with over $890 million in revenue? Is automation the way to retain talent in the organisation? How can RPA be used in a data-driven enterprise to generate value from data assets? In this #LeadershipDeepDive episode Daniel Dines - Founder and CEO of UiPath - shares with Hendrik Deckers his formula for building a startup and scaling it up into a successful, international enterprise. Daniel discusses possible areas for robotic process automation (RPA) that help employees avoid repetitive work and shift focus to high-value, creative tasks. He addresses common concerns about RPA implementation, describes how companies can use robots to harness value from their data assets and defines the role of the CIO in a data-driven enterprise. Listen to the full interview to find out more about Daniel’s experience with UiPath and RPA!
How to organise the finance department and IT collaboration to get the best results? What role do data and data governance play in a successful transformation? How to implement robotic process automation to maintain high satisfaction levels among employees?
In this #LeadershipDeepDive episode Xavier Baraton, CAO of Carrefour France tells Hendrik Deckers about 4 main pillars of transformation in the finance department: - Evolving from traditional ERP - Automation & people management - Big data & data governance - Process mining
Xavier shares his experience and advice on how to manage transversal teams and what a productive collaboration between IT and finance can look like. He explains how a senior leader’s ego influences horizontal and vertical relationships in the organisation, how to overcome challenges posed by different communication styles and what he does to foster effective implementation of novelties – tools and ways of thinking - across teams.
Listen to this interview to find out more!
"The more we can automate menial tasks, the more we can free up our employees to do more of the value adding tasks."
In this #LeadershipDeepDive episode, Christa Koenen, CIO, CDO & Member of the Management Board of DB Schenker, talks with Hendrik Deckers about the ways to automate business processes. Christa talks not only about the strategy and challenges of DB Schenker, but also about the benefits of automation: - Cost cuts - Minimising errors - Productivity increase - Freeing up employees’ time
Furthermore, Christa shares her opinion on the changing roles of the CFOs and the CIOs and their input on implementing enterprise automation. Get to know Christa's experience and advice! Listen to the full interview now.
„Innovation needs to be built on open foundations. It's only if we're working together to build off of one another, we can meet the challenges of tomorrow.”
In this #LeadershipDeepDive episode, Melissa Evers, Vice President - Software and Advanced Technology Group, General Manager of Strategy to Execution at @Intel, talks with Hendrik Deckers about effective ways to leverage data to shape business strategy and foster a company culture. She also shares her views on the role and potential of open source in the data economy.
Furthermore, Melissa gives her advice on how to be a great manager by innovating, changing old behaviours and learning new competencies and skills.
Dive into this interview to learn more and be inspired by Melissa Evers!
„The more successful I was at connecting with people as a business leader, not just a technology leader, the faster we made progress and the more we got trust and budget support.”
In this #LeadershipDeepDive episode, Stuart McGuigan, former CIO of the Department of State, talks with Hendrik Deckers about the art and science of marrying a company's mission to the technology strategy and explains why aligning to the mission motivates people better and unleashes their creativity.
Stuart also shares his views on similarities and differences between working in a business and government environment. How to identify the strengths of the culture you're in? How to leverage those strengths and identify the weaknesses? And how to come up with mitigating strategies for the weaknesses?
Dive into this interview to learn more and be inspired by Stuart McGuigan.
’We can liberate hours and allow our employees to do what they were primarily hired to do. And that's why I think in the era of great resignation automation should be the number one priority for all CIOs and CFOs’’.
Does automation allow enterprises to scale up their businesses? Who is a leader of this process: CFO or CIO? Where and how to implement automation?
In this #LeadershipDeepDive episode, Hitesh Ramani, CAO at UiPath, talks with Hendrik Deckers about benefits of automation and the partnership between CIO and CFO, which benefits the organisation by saving significant amounts of time, money, and energy. And as a result, the organisation is able to scale up faster. Hitesh shares with us how UiPath is implementing automation, how it identifies the internal demand and tools.
‘’The key strength is to keep this startup mindset in the sense of constantly looking, how to be more efficient,’’
How to deal with the pressure of becoming more digital? How to adapt to become a sustainable business? How to win the best talents?
In this #LeadershipDeepDive episode, Eulalia Nadal, CCO and CIO at GBfoods, talks with Hendrik Deckers about constant pressure to adapt business to changing trends such as: customers behaviour, digital demands/developments and attracting and retaining talents. Eulalia shares with us where GBfoods is in the process of implementing automation, the internal demand and tools that help to identify the automation processes. Eulalia talks about the partnership of CIO and CFO. Who is the innovator and who is the controller? How they can work together for automation. Get to know Eulalia's experience and advices. Watch the full interview.
Table of content
01:06 | Introduction and Eulalia’s background 03:12 | About GB foods 04:30 | Drivers to change 05:47 | Adapting to changing industry 07:42 | Automation 09:20 | Reasons for implementation of automation 10:40 | Automation in Financial Department 11:45 | Automation in HR 13:08 | Identification of results and challenges 14:47 | Automation Team 15:26 | RPA strategy 16:15 | Future of Citizen’s Development 17:46 | RPA vs costs 18.35 | Challenges of implementation 20:42 | ERP strategy 21:30 | ERP and RPA together 22:22 | CFO and CIO together on automation 25:24 | Eulalia’s experience with CFO 27:57 | Tips for CIOs & CFOs 29:24 | IT and digital structure 30:40 | CIO role 32:19 | Attracting new talents 34:30 | Diversity and inclusion in work 35:17 | Reasons to work in GB food 36:46 | Leadership style 38:08 | MBTI personality type 41:10 | Journey to become leader 42:55 | Drivers in personal and professional life 44:00 | Core values 45:35 | Mentor 46:37 | Lessons from good and bad experiences 48:44 | Biggest failure 50:29 | Best thing in life 51:57 | Passion in private life 53:22 | Biggest fear 55:40 | Advice for future digital leaders
Do we have to be afraid of technology in our daily lives in the future? How the way we work is changing and what does ‘’the workplace of the future’’ mean? Watch the interview and find out.
In this #LeadershipDeepDive episode, CarstenTrapp, Head of Corporate IT of Zeiss Group talks with Hendrik Deckers about (i) adapting to new technology trends, (ii) implementing a workforce transformation and (iii) putting IT and Digital teams working together (Digital Power House). Carsten shares his view on leveraging technology to embrace automation and make life easier with ‘’robotisation’’.
✅ UiPath technology & Center of Competence for using RPA (Robotic Process Automation) ✅ Personal Robots ✅ AI and machine learning Carsten follows his personal mantra in his work life: ‘’love it, change it or leave it’’. He believes that if you love the things you do, you have a big chance to succeed. He describes Zeiss as a family-oriented organisation which makes it stronger as well as an organisation who wants to serve for a purpose.
Watch the full interview to learn more about Carsten and Zeiss incredible work.
CIONEXT #UiPath #DigitalLeaders #DigitalTransformation #Automation #FullyAutomatedEnterprise #CIONET #DigitalLeadership #CIO
Table of Content
01:05 | Introduction and Carsten Trapp’s background 03:04 | About Zeiss Group 04:50 | 4 Business Units in Zeiss 05:27 | Locations, revenue 05:45 | Major drivers for change 07:40 | Strategy to changes of trends 09:30 | Zeiss’ approach to innovating business 11:50 | Workplace of the future 13:59 | Guidelines of the IT team 15:47 | Reorganisation of workplace due to pandemia 17:16 | Workforce transformation 19:27 | Diversity gives opportunity 20:22 | Challenges to recruit IT team 21:38 | How Zeiss attracts new talents 22:42 | Embrace automation 24:59 | UiPath experiments 26:04 | ‘’Robotisation’’ 27:32 | Control on future technology in everyday life 30:04 | AI & machine learning 31:31 | IT and Digital dependence 35:10 | Sourcing strategy 39:00 | Role of CIO/IT 40:50 | Management style 42:14 | Leadership style 44:25 | MBTI: the Protagonist 46:20 | Overcoming weaknesses 48:03 | Carsten’s core values 49:30 | Personal drivers in life 50:40 | Inspirations 54:00 | Personal mantra 55:13 | Best moment in life 56:19 | The worst thing ever happen to me and lessons from it 58:17 | Carsten’s biggest fear 59:27 | The best thing ever happen to me 1:00:00 | Advice to newcomers
How do you transform a ship into a hospital in one week? What is “Control Tower Program” and how did it transform the GNV business model? Watch the interview and find out!
In this #LeadershipDeepDive episode Barbara Poli, CIO & CTO of GNV Grandi Navi Veloci talks with Hendrik Deckers about the dramatic transformation of the organisation’s business model, challenges they faced when the Covid pandemic hit Italy and the world and the company’s successful effort to turn a ship into a Covid hospital in roughly one week. Building the ship-hospital presented some serious challenges:
✅ Ensuring the continuous transfer of data from the ship to the hospitals ✅ Technical issues with cabling the ship ✅ Setting up the video surveillance system, software system and the complete workstation for health care personnel
“I like to define myself as a person that likes to change the status quo”, Barbara says and shares with us her unique leadership style. Make sure you watch the whole interview with this extremely positive and inspiring digital leader!
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Barbara represents Italy in the B2C category. Join us on the special edition of #CIONEXT on November 10 at 14:30 CET where we will feature all the finalists of the B2B & B2C categories and announce winners. Register at https://www.cionext.com/
Table of contents:
01:05 | Introduction and Barbara Poli’s background 04:13 | About GNV 05:20 | The Covid impact on the business 07:56 | The unique role of GNV during the Corona crisis 12:23 | Turning a ship into a Covid Hospital 15:40 | Change and Transformation Processes 18:30 | Control Tower Program 26:02 | The IT organization at GNV 27:07 | The role of Barbara Poli as CIO 28:49 | Barbara’s management & leadership style 32:19 | MBTI : ENFJ – protagonist 33:54 | Personal weaknesses 36:36 | What makes Barbara happy at work 37:33 | Core values 39:22 | Personal mantra 40:11 | Negative experiences that shaped Barbara as a leader 41:50 | Barbara’s biggest fears 42:14 | What makes Barbara smile 43:05 | What Barbara is grateful for 43:39 | Advice for future CIOs
“I think technology is becoming a key part of strategy. I simply don't see how you're going to define a strategy without thinking how your technology is going to help or not help that strategy”
In this #LeadershipDeepDive episode Javier Cabrerizo, Global Managing Director at Prosegur talks with Hendrik Deckers about the organisation’s digital transformation, new approach towards innovation and data strategy. Prosegur, founded 40 years ago is present in 26 countries and provides wide scope of services related to corporate and private safety. Javier explains how technology is becoming an inseparable part of strategy and how he defined two key areas in the digital transformation:
✅ Operation model: the way you run the company ✅ Innovation model: the way you grow
Experience in startups, years with Oracle in the Silicone Valley, corporate environment - Javier has done it all and he learnt his lessons. He is a leader with a clear vision and a well-defined style that keeps him open to new technologies and solutions. “You cannot control the things that happen to you, but you do control the way you react to them”, he says and this has become my motto too! I highly recommend you watch the whole interview and take your learnings from this experienced top digital leader!
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Javier represents Spain in the B2B category. Join us on the special edition of #CIONEXT on November 10 at 14:30 CET where we will feature all the finalists of the B2B & B2C categories and announce winners. Register at https://www.cionext.com/
01:19 | Introduction and Javier Cabrerizo’s background
05:05 | About Prosegur
06:05 | Drivers for change
07:50 | Javier’s focus within the transformation
08:28 | Operation model
13:17 | Automation of processes
14:52 | Innovation model
18:16 | Innovation challenges
22:36 | Internal innovation and entrepreneurship program
25:10 | Organisation of IT and Digital
27:31 | IT Operating Model
28:26 | Data strategy
32:11 | Cybersecurity
34:11 | Javier’s role in Prosegur
35:25 | Changing role of CIO
38:00 | Javier’s management & leadership style
43:16 | What drives Javier?
45:28 | MBTI: the Protagonist
52:12 | Personal mantra
54:19 | Javier’s core values
56:52 | Important mentors
59:11 | The best & worst moments in life
01:03:15 | Learning from mistakes
01:06:49 | Advice for people starting out
“When you don't have confidence, all you need is a healthy dose of courage”
How do you help people to reach their best? How do you become a true change maker?
In this #LeadershipDeepDive episode Cindy Hoots, Chief Digital Officer and CIO of AstraZeneca talks with Hendrik Deckers about joining the organization at the eve of Covid-19 pandemic and managing change in the most turbulent times. Cindy emphasizes strong ethics across the organization, a critical enabler for rolling out the vaccine at record speed. Cindy also explains the 4 key pillars of AstraZeneca’s 2025 Strategy:
✅ Leading with AI and insights ✅ Accelerating innovation and delivery ✅ Optimizing, not just in IT, but across the company and the entire ecosystem ✅ Becoming an even better place to work
Cindy is a visionary with a clear leadership style, courageous and inspirational, yet grounded and result-oriented. “I learned early in my career that the more we focus on people, the more results we get”, she says. Make sure you watch this insightful interview and absorb all the knowledge from Cindy, the unique digital leader!
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Cindy represents UK in the B2B category. Join us on the special edition of #CIONEXT on November 10 at 14:30 CET where we will feature all the finalists of the B2B & B2C categories and announce winners. Register at https://www.cionext.com/
Table of contents:
01:23 | Introduction and Cindy Hoots’ background
04:17 | About AstraZeneca
05:23 | Joining the company right before the pandemic hit
07:06 | AstraZeneca’s values
08:15 | Change maker
11:35 | Leading with AI & insights
12:53 | Accelerating innovation
15:34 | Optimization with technology
16:42 | IT organization
18:38 | Cindy’s role within the organization and the role of CIO
22:24 | Cindy’s management style
26:24 | Cindy’s leadership style
28:52 | MBTI: the Commander
33:42 | Cindy’s core values
36:12 | Important mentors
40:04 | The best & worst moments in life
44:53 | What drives Cindy
45:36 | Personal mantra
46:29 | The most brilliant failure
48:58 | Advice for people starting out
50:33 | The power of networking
In this #LeadershipDeepDive episode Thomas Mannmeusel, Executive VP Process Optimization & Group CIO of Webasto talks with Hendrik Deckers about the Global Process Organization, unique program that helps Webasto to break the silos. Thomas explains why he is a big fan of decentralization and building networks and how meeting a basketball mentor helped him to understand the business world better. He also believes that transforming traditional team structures is key to achieve better business results:
✅ Building cross-functional teams ✅ Leveraging data to boost productivity ✅ Giving importance to flawless communication
Thomas takes his leadership to another level and redefines the role of CIO by acting as the “glue” among all corporate functions. „If you make others successful it will eventually pay back”, he says. Don’t miss this amazing leadership lesson and watch the whole interview!
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Thomas represents Germany in the B2B category.
Table of contents:
01:04 | Introduction and Thomas Mannmeusel’s background 05:11 | About Webasto 06:46 | Drivers of change 09:05 | Global Process Organization (GPO) Program 13:05 | Benefits of GPO implementation 14:42 | Methodologies used in GPO 18:30 | GPO – from opportunity to reality 21:55 | Focus on future and benefits of changes 23:25 | Benefits of data 25:46 | Webasto’s IT Organization 27:52 | The impact of pandemic on the work organization 30:55 | AR & AI 32:25 | Thomas’ role within the company 33:36 | Changing role of CIO 37:35 | Thomas’ management style 41:01 | Attracting top talents 44:57 | Thomas’ leadership style 47:18 | Ways to relax 50:58 | MBTI: the Campaigner 53:30 | Core values & mentors 57:55 | The best & the worst moments in life 01:02:20 | Secret to happiness & personal mantra 01:04:52 | Advice for people starting out
“I love IOT, but not because I love IOT is because we love what we can do with IOT. We love what we can do with APIs. We love what we can do with the different pieces of technology.”
How is digital immersion leveraging innovation? What is more important: inclusion or diversity?
In this #LeadershipDeepDive episode Marina Bellini, CIO & CDO of BAT talks with Hendrik Deckers about the organisation’s transformation journey, creating new channels to directly connect with the customer in a company that has traditionally been an indirect business, the importance of inclusion, cloud-first strategy and practical value of data. Marina and BAT put huge emphasis on sustainability :
✅ On the way to become carbon neutral ✅ Bringing more customers into the reduced risk products ✅ Powering data centers with green energy ✅ Reducing plastic & becoming paperless
Marina is a truly empathic leader, demanding, yet always understanding and caring. She is a visionary, who in spite of an amazing career, remains humble. “I just know how much I don't know, and I still have to learn in my life”, she says. Make sure you watch the whole interview and absorb all the knowledge of this expressive digital leader!
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Marina represents UK in the B2C category. Join us on the special edition of #CIONEXT on November 10 at 14:30 CET where we will feature all the finalists of the B2B & B2C categories and announce winners. Register at https://www.cionext.com/
Table of contents:
01:03 | Introduction and Marina Bellini’s background
02:54 | About BAT
04:22 | Multi-category strategy to fit customer needs
06:14 | Role of technology and digital in BAT’s transformation
07:41 | New ways of getting to know the customer
15:07 | Mastering the data
18:59 | Bringing the change
22:55 | Digital sustainability
25:22 | Cloud-first strategy
27:24 | Marina’s digital team
29:39 | Becoming agile
32:14 | Changing role of CIO
36:13 | Setting up innovation
43:21 | Marina’s management style
47:16 | Marina’s leadership style
48:33 | MBTI: the Campaigner
50:02 | Marina’s ways to relax
56:22 | Marina’s core values
57:28 | Important mentors
01:02:40 | The best & worst moments in life
01:05:50 | Advice for people starting out
What is Stefanini’s Innovation ecosystem and how does it relate to company’s success? How do you combine true entrepreneurship with servant leadership? What is the secret ingredient of talent retention at Stefanini?
In this #LeadershipDeepDive episode Marco Stefanini, the CEO and founder of Stefanini Group, talks with Hendrik Deckers about growing as a leader and contributing to a better, more inclusive world. Marco explains the importance of diversifying the business and value of partnerships.
As a leader, Marco is a pure example of servant leadership and hard work. In thirty years, along with his family, he built from scratch a company that’s offering a hybrid model of services combining the traditional IT with the latest digital solutions in over forty countries.
Table of contents:
01:04 | Introduction and Marco Stefanini’s background
01:46 | About Stefanini
04:43 | Cyber Smart Defence: digital company specializing in penetration tests
05:48 | Innovation ecosystem
08:21 | The story of growth
10:45 | The biggest challenge & opportunity
11:56 | Stefanini Institute
14:34 | Global or Brazilian?
18:02 | Talent retention: the secret ingredient
19:43 | Hard work culture
22:42 | Self-funded, more than a billion USD worth company
24:28 | Marco’s role as CEO
26:21 | Selecting the best people
29:09 | The early beginnings
34:33 | Marco’s hobbies & passions
39:15 | Family background
42:20 | The worst & best thing that has ever happened to Marco
48:49 | Marco’s personal mantra
49:54 | Marco’s core values
51:26 | Marco’s mentors
54:10 | Quote of the week
56:32 | Growing as a leader
01:02:08 | Advice for people starting out
What is PSP and why is it critical for Nik and FedEx? What is the real value of servant leadership? Is FedEx's federation model more centralized or decentralized and how does it affect the organisation’s operating model?
In this #LeadershipDeepDive episode Nik Puri, Senior VP IT of FedEx Express, talks with Hendrik Deckers about the organisation’s transformation journey, the need to simplify processes and the unique people culture that is the “secret sauce”. Nik explains the phases of digital transformation after acquiring TNT:
✅ Stabilizing the environment of the two separate entities ✅ Integration ✅ Leapfrog phase: shifting from modernizing and securing the infrastructure to unleashing the real market value
Nik is a true leader, conscious of the importance of culture and people in any transformation. Just like culture, data “is the fuel for our future value”, Nik says and adds that “complexity is the enemy of speed”. Make sure you watch the whole interview and absorb all the knowledge and experience that Nik is sharing with us.
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Nik represents Netherlands in the B2B category. Join us on the special edition of #CIONEXT on November 10 at 14:30 CET where we will feature all the finalists of the B2B & B2C categories and announce winners.
01:08 | Introduction and Nik Puri’s background
03:10 | About FedEx
04:26 | Transformation journey and acquisition of TNT
07:56 | “The enemy of speed is complexity”
09:34 | Becoming manager in FedEx and driving change
13:19 | FedEx DNA
15:06 | COVID impact on FedEx
19:38 | Reinventing business model due to COVID
21:39 | Platform and ecosystem company
23:05 | Operating model
28:50 | Data-driven company
32:49 | Platform used for data-driven decision making
36:56 | Nik’s role in FedEx
38:52 | Nik’s management & leadership style
44:14 | MBTI: the Defender
47:05 | The importance of 3F
49:32 | Nik’s core values
52:30 | Global citizen and global mindset
57:49 | Failures, mistakes & lessons learnt
01:00:43 | Nik’s mentors
01:02:45 | Advice for people starting out
How is SEAT:CODE different to Seat & Cupra? Can a car industry organization become a profitable digital business? Why is it so important to keep the control of a digital product in-house? What is Fast Lane and how does it respond to changing customer needs?
In this #LeadershipDeepDive episode Sebastian Grams, CEO of Audi Sport (former CIO of Seat & Cupra) talks with Hendrik Deckers about the transformation journey he took first in Audi, changing from “classical” IT to agile, and then in Seat where he set up SEAT:CODE, “a new organization from an IT perspective, which is caring about projects end to end.” All this was possible thanks to Sebastian’s management style:
✅ Trusting the team ✅ Close collaboration with HR department ✅ Being brave and failing ✅ Continuous learning
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Sebastian represents Germany in the B2C category.
Table of contents:
01:03 | Introduction and Sebastian Grams’ background
03:23 | About Seat & Cupra
07:39 | Transformation journey
13:14 | Setting up SEAT:CODE
20:13 | Moving SEAT:CODE to Barcelona
22:47 | Mobility as a service
26:28 | Exciting and dynamic car industry
27:41 | Fast Lane
31:20 | Data-driven company
33:07 | Implementation of AI
34:46 | One team, multiple locations
37:44 | Sebastian’s management style
40:22 | Changing role of CIO
43:17 | Sebastian’s leadership style
44:14 | MBTI: the Protagonist
49:08 | What makes Sebastian happy
50:47 | Sebastian’s mentors
52:15 | Sebastian’s core values
55:03 | Failures & mistakes
57:56 | Advice for people starting out
How to create the right environment in your organization? Did Software AG prove more agile or fragile during the pandemic?
In this #LeadershipDeepDive episode Sanjay Brahmawar, CEO of Software AG, talks with Hendrik Deckers about becoming more agile and the new age CIO, who should support growth through technology and create competitive advantage. Sanjay elaborates on the importance of creating the right environment in an organization, in particular:
✅ Diversity ✅ Innovation ✅ Inclusion ✅ Bringing different perspectives to the table
Sanjay also reflects on the long-term Covid impact and how it changed the way we work: “The way forward will be a balance and a mix of what we have learned versus going back to some things we appreciated in the past, human interaction, having a coffee together.”
Table of contents:
01:08 | Introduction and Sanjay Brahmawar’s background 02:18 | Becoming more agile 03:55 | The role of CIO 05:55 | Best practices 07:19 | The role of Software AG products 09:15 | IoT 11:10 | Helix 17:15 | Sanjay’s team 18:26 | Sanjay’s leadership style 20:02 | How is Sanjay perceived 21:26 | Digital leaders with Indian roots in top positions 22:58 | Diversity is essential for innovation 25:21 | The Covid impact 27:41 | Did Software AG prove more agile or fragile during the pandemic? 28:36 | Sanjay’s core values 30:39 | Sanjay’s most brilliant failure 33:11 | Best practices for CIOs 35:36 | Advice for future CEOs of technology companies
In this #LeadershipDeepDive episode Tarun Kohli, Managing Director & Head of New Propositions of Swiss Re, talks with Hendrik Deckers about the problems with managing the data, challenges of digital transformation in the insurance industry and the Reconnection Program, which solved a huge industry challenge in 3 months. “The collective output of the team is far better than the single output of any team member”, says Tarun and talks about his unique management style:
✅ Empowering the team ✅ Being authentic, trustful and inspirational ✅ Servant leadership
Table of contents:
00:01:06 | Introduction and Tarun Kohli’s background
00:06:25 | About Prudential
00:09:12 |The Reconnections Program
00:14:09 | Swiss RE, business strategy for the digital world
00:16:08 | The best operating model for IT
00:19:48 | Data analytics
00:23:20 | Tarun’s management style
00:31:53 | What makes Tarun happy?
00:39:35 | The power of contentment
00:41:19 l Happiness in the private space
00:43:35 | Tarun’s core values
00:47:31 | Tarun’s personality
00:51:53 | Personal mantra
00:52:48 | Mentors
00:56:08 | The worst and the best thing that happened to Tarun
01:00:21 | What does Tarun love and fear the most in personal life
01:01:42 | Indian roots
01:04:38 | Advice to the young digital leaders
01:06:52 | The reason of Tarun’s active role within the CIONET community
In this #LeadershipDeepDive episode Kristin Lindmark, CIO of SPP, the leading insurance company in the Nordics, talks with Hendrik Deckers about the Future Core, a core renewal program whose implementation might be compared to a heart transplant. Kristin talks about the transformation that has been implemented at SPP since 2016:
✅ migrating 90% of the data into the new platform ✅ cost savings of about 5 million euros on yearly basis ✅ New functionalities compliant with the regulator’s requirements
“We seldom say “no” to new things”, says Kristin and explains how the adequate mentality helped to transition from classical waterfall to SAFe. She also mentions new product that SPP enrolled in 2019 – the fully digital Pension Plan, which became the Digital Product of the Year.
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Kristin represents Sweden in the Finance category. Join us on the special edition of #CIONEXT on September 15 at 14:30 CET where we will feature all the finalists of the Public sector & Non-profit and Finance categories and announce winners.
Table of contents
00:59 | Introduction and Kristin Lindmark’s background
• Master in Science and Engineering • Accenture as a great starting point of a career • 20 years of experience in technology focused on the financial sector • 7 years at the position of CIO at SPP
02:50 | About SPP
• “Our mission is to deliver tailored occupational pension solutions” • “Sustainability is part of our DNA”
03:34 | Transformation challenges & solutions
• Fragmented technological platform • Difficulties with competing at the market • Solution: core renewal program “The Future Core” • Catalyst for change for the entire organization • The whole process can be compared to heart transplantation
06:39 | Current status of the transformation
• 90% migrated to the new platform • Cost savings of about 5 million euros on yearly basis
07:10 | New platform
• New functionalities compliant with the regulator’s requirements • Fully digital pension plan – new product rolled out in 2019 that won the award of the Digital Product of the Year
11:13 | Forming part of the insurance ecosystem
13:09 | How is IT organized
• Two main domains: Core & Digital • Two main roles: developers & business analysts • Additionally, UX & Services Design • Agile Center
16:03 | From waterfall to SAFe
• Transition possible thank to the open mind of SPP • “We seldom say no to new things”
19:36 | How transparency makes teams happy
20:27 | It’s all about data
22:11 |New role of CIO
24:07 | Looking into the future
25:53 | Kristin’s management style
• “We have much more self-confidence in the organization and that positive spiral gives a lot of energy and that also of course, attracts new people and attracts that people want to stay and be part of building the story”
28:28 | The importance of sustainability
• “The most sustainable insurance company in the world”
30:53 | Gender equality and its impact on business
33:11 | Kristin’s leadership style
34:30 | MBTI: the Executive
37:50 | Ways to relax & be happy
• Family & animals • Seeing results & solving problems is what drives Kristin
40:09 | Kristin’s core values
• Working hard brings results • It’s important to look for opportunities and grab them
41:19 | Kristin’s mentors
• Julie Sweet
45:05 | Advice for people starting out
• “Grab the opportunities as they come along” • “Be open to the opportunities and be patient”
In this #LeadershipDeepDive episode Elena Liria, CEO of Digital Madrid, talks to Hendrik Deckers about crisis management, the innovation that happens now, and the importance of being open to change. Elena talks about building field hospitals, creating infrastructure for them, and the role of the IT department in the public sector. We can find out about Plan Continua & Impulsa and the Digital Innovation Center.
✅ Crisis Management in the public sector
✅ Digital Innovation
✅ Importance of cybersecurity
Elena combines her experience as a business consultant and computer engineer to create a public sector institution that can handle crisis like the Covid outbreak in March 2020. She believes that a great CEO should be an innovator who is not afraid of change.
Every year, CIONET nominates the best CxOs as finalists for the European Digital Leader of the Year. Elena represents Spain in the category Public Sector. Join us for the special edition of #CIONEXT on 15 September at 14:30 CET when we will present all the finalists in the Public Sector & Non-Profit and Finance categories and announce the winners.
Table of contents
01:01 | Introduction and Elena Liria’s background
02:43 | About Madrid
03:24 | Madrid Digital support
05:20 | Covid crisis and what was the role of IT in Madrid
07:22 | Building new hospital in 100 days
08:35 | Creating vaccination and testing center
08:55 | Crisis management
10:00 | Transition to remote work
10:58 | Cybersecurity
11:10 | Plan Continua & Impulsa
12:03 | Next-generation European fund
13:08 | Launch of Digital Innovation Centre
14:30 | Election 2021
15:20 | Organisation of Madrid Digital
16:35 | Priorities
17:20 | Data-driven government
19:22 | Leadership style and core driving factor
21:10 | Elena’s MBTI: The Protagonist - advantages and disadvantages
23:40 | Values
24:20 | Mentors
23:40 | Personal mantra
24:20 | Advice for young professionals
LeadershipDeepDive #LDD #DigitalLeaders #DigitalTransformation #MadridDigital #PublicSector #CIONET #DigitalLeadership #CEO #CXO
What is a digital twin and how does it help A2A to optimize the maintenance and increase efficiency? How digital relates to sustainability? Why women are better managers than men in the Digital Transformation journey?
In this #LeadershipDeepDive episode Marco Moretti, CIO of A2A, talks with Hendrik Deckers about the future of A2A and the impact technology can have on sustainability. Marco explains what is A2A SmartCity and how the big data digital ecosystem was created to cater for 35 different smart services identified by users. Marco also outlines a 10 years Digital Transformation Plan for A2A:
✅ Digital twin ✅ Process effeciency ✅ Stakeholder management ✅ Digital savvy team
Marco is a visionary who believes that a great CIO should not only be the real coordinator of #DigitalTransformation and innovator who is not afraid of mistakes and changes, but also the person who influences and enables cooperation between different business units.
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Marco represents Italy in the Public Sector category.
Table of contents
01:26 | Introduction and Marco Moretti’s background
03:23 | About A2A
04:57 | Drivers for change
08:07 | Sustainability and the digital
10:40 | Digital twin
12:09 | Process efficiency
13:24 | Ultimate goal: cloud platform strategy
16:44 | Stakeholder management
17:59 | Becoming more digital
20:18 | A2A SmartCity
27:20 | Startup as key to innovate
29:27 | Sensors in agriculture
31:47 | Joint venture for smart data centers
34:16 | Operating model of Marco’s team
36:26 | Tri-modal organization
39:20 | New role of CIO
42:42 | Marco’s management & leadership style
48:22 | MBTI: the Executive
52:01 | The importance of coaching
53:41 | Ways to relax
56:52 | Marco’s core values
59:15 | Personal mantra
01:00:43 | Marco’s mentors
01:02:33 | The most brilliant failure
01:04:49 | The worst & the best thing that has ever happened to Marco
01:07:49 | Advice for fellow CxOs who struggle in their digital transformation journey
01:09:24 | Advice for people starting out
Can a highly regulated public institution deliver an MVP in 24 hours? Is it possible to prevent humanitarian crisis by managing data?
In this #LeadershipDeepDive episode Sven Egyedy, CIO & CTO of Federal Foreign Office of Germany talks with Hendrik Deckers about his efforts to bring home over 200,000 German citizens home when the first wave of Coronavirus hit the entire world.
Sven’s team implemented the „Rueckholprogramm“:
✅ a stable worldwide working system implemented within 24 hours ✅ 2 h sprints allowed for the system to be tested and fully operational ✅ risk mitigation by providing an integrated dev-ops team ✅ full agile framework in the highly regulated public sector ✅ strict security approach based on an individual risk-assessment
“My role is to provide an environment where as a team we can work in a really good way”, says Sven and stresses the importance of empowering people and giving them a clear goal.
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Sven represents Germany in the Public Sector category.
Table of contents:
01:06 | Introduction and Sven Egyedy’s background
03:49 | About Federal Foreign Office of Germany
06:24 | COVID Repatriation Program
14:14 | Lessons learnt
20:24 | Managing and preventing humanitarian crisis
27:00 | Digital & IT internal organization
28:22 | Rotation system
29:23 | Sven’s role
31:34 | Sven’s management & leadership style
35:48 | Attracting talents
37:16 | What drives Sven?
38:48 | MBTI: the Entrepreneur
43:06 | Sven’s core values
44:27 | Sven’s mentors
46:38 | Personal mantra
46:56 | The best & worst thing in life
52:32 | Advice for people starting out
How to complete #DigitalTransformation in five months? How to convert one of the world’s oldest banking institutions into a new innovative and digital native bank?
In this #LeadershipDeepDive episode Tomasz Motyl, co-founder and CIO of Aion Bank, talks with Hendrik Deckers about doing the impossible. In just over five months the team of Aion Bank successfully completed a deep transformation project which brought to life a bold vision of creating an all-inclusive banking. Aion Bank offers its clients a completely new business model based on subscriptions. But this is only one of the things that makes this bank special. Others include:
✅ Simplifying the processes and the operation model ✅ Connection to Open Banking which gives the customer complete transparency of the market ✅ Offering better services at lower price: for fixed monthly subscription fee the customers receive the full scope of services ranging from daily banking products, competitive rates for loans, smart tools to save on household bills, deposits and loans ✅ Fully digital bank powered by Vodeno Cloud Platform
Aion Bank has become a role model for the entire IT ecosystem. Tomasz modestly says: “We are following the nowadays standards for the new IT companies”, but truth to be told, Aion Bank is setting new standards and redefining the industry.
Table of contents:
01:25 | Introduction and Tomasz Motyl’s background
03:34 | About Aion Bank
06:24 | What makes Aion Bankdifferent
10:42 | David & Goliath and startup attitude
13:48 | Attracting talents
15:40 | IT operating model
16:45 | Cloud strategy
17:11 | Data as the core of the business
18:30 | Changing role of CIO
21:24 | New attitude to sourcing teams
22:51 | Process of continuous learning
24:05 | Tomasz’s leadership style
24:58 | What drives Tomasz?
26:01 | MBTI: The Entertainer
29:40 | Tomasz’s mentors
30:36 | Personal mantra
31:02 | Tomasz’s core values & the best things in life
34:56 | Tomasz’s fears & the most brilliant failure
37:18 | Advantages of the community
38:50 | Advice for people starting out
In this #LeadershipDeepDive, Stuart Birrell, CDO & CIO at easyJet, talks with Hendrik Deckers about the competitive market of aviation and how the Covid crisis affected easyJet. Stuart says and explains how easyJet is changing under his leadership to keep up with competitors.
Stuart shares his insights on: ✅ Innovation at easyJet ✅ New operation model ✅ How sustainability has an increasing impact on business operations ✅ Leadership and management style ✅ Failure and lessons that comes with it
Stuart also talks about his business path from building factories for Nissan to running an entire IT department in easyJet.
Table of contents
01:12 | Introduction and Stuart Birrell’s background
04:01 | About easyJet
05:00 | Difference between easyJet and other carriers
06:40 | Changes and the approach to innovation
09:00 | Reaching balance between great technology and being cost conscious
12:40 | Fundamental role of IT in creating the best customer service
16:26 | Innovation at easyJet
21:56 | New operating model
26:20 | Benchmark of success in aviation
28:20 | Thoughtful cloud journey
30:36 | Sustainability
35:30 | Digital & IT organisation in easyJet
42:20 | Role of CIO & management style
50:00 | Leadership style
54:38 | Stuart’s core values
56:46 | Stuart’s MBTI: The Entrepreneur
59:30 | Development areas
01:01:45 | Personal mentors
01:05:05 | Mantra
01:05:58 | Values passed to the family
01:07:25 | Life outside of work
01:08:27 | Fears and loves
01:09:27 | Failures and lessons that come with it
01:12:20 | I am thankful for...
01:13:20 | Advice for young professionals
In this #LeadershipDeepDive episode Melanie Kehr, CIO & COO of KfW, talks with Hendrik Deckers about the challenges she and her team had to face when the Corona hit in 2020 and how the digital agenda they had introduced earlier helped to implement the Corona Support Program. Melanie talks about agile transformation and the three success factors:
✅ Platform ✅ Agile way of working ✅ Cloud technology
Synergy between these 3 elements enabled KfW to cope with the crisis and support the government in the distribution of funds.
“We need to push the change also through the whole bank. And that's what I need to do in my role, but also my team”, Melanie says and stresses that IT should be a change agent.
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Melanie represents Germany in the Finance category.
Table of contents:
01:06 | Introduction and Melanie Kehr’s background
02:55 | About KfW
05:22 | KfW as transformative bank supporting the economy
06:44 | Drivers for change
09:27 | From waterfall to scrum
16:29 | Corona Support Program
24:35 | Platform as a connector between KfW and its financial partners
28:03 | Role of cloud
30:53 | App developed in 12 days to help the customers with the loan procedure
33:51 | IT organization at KfW
39:30 | Melanie’s role as CIO
43:09 | Melanie’s management & leadership style
48:00 | Melanie’s mentors
50:07 | Melanie’s core values and the best thing that has ever happened to her
51:09 | The worst thing that has ever happened to Melanie
54:47 | Personal mantra
55:56 | Advice for people starting out
In this #LeadershipDeepDive episode Filipe Teixeira, CIO of illimity, talks with Hendrik Deckers about how in November 2018 he entered an empty office to start a digital bank of the future and he completed the task in less than one year. Filipe talks about his role as CIO - the dream of many CIOs – starting in a greenfield scenario and challenges it brought to him and his team:
✅ Having all the systems operational within extremely limited time ✅ Designing architecture from scratch to be able to build business model ✅ Having the regulators approve the first Cloud native bank in Italy ✅ Signing three strategic partnerships ✅ Reaching breakeven in one year and EUR 30 million of revenue in 2020
Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Filipe represents Italy in the Finance category. Join us on the special edition of #CIONEXT on September 15 where we will feature all the finalists of the Public sector & Non-profit and Finance categories and announce winners.
Table of contents:
01:16 | Introduction and Filipe Teixeira’s background
04:51 | About illimity
07:32 | illimity – the beginning
18:13 | Long term plan for illimity
24:49 | What makes illimity special?
26:51 | Sourcing talents
28:48 | Work organization
32:04 | Role of CIO
34:38 | Filipe’s leadership style
39:34 | Ways to relax & mentors in Filipe’s life
48:27 | MBTI: the Advocate
54:41 | Best thing that has ever happened to Filipe
56:35 | The most brilliant mistake
59:42 | Advice for people starting out
How to reinvent food business with long tradition? What does it take to eliminate manual work and to have as much workflow as possible?
In this #LeadershipDeepDive episode, Sanjay Patel, CIO of Tate & Lyle, talks with Hendrik Deckers about how to reorganize the way we work. Big evangelist of technology and automation, Sanjay believes that pandemic was a great change catalyst that enabled huge transformation of the workplace and workforce. “Start small, pick a technology” and start the journey in robotics, says Sanjay. Throughout this conversation Sanjay also reflects on the new approach to Innovation:
☑️ Sharpening focus on customers ☑️ Accelerating portfolio transformation & innovation pipeline (data & insights) ☑️ Simplifying business (automation, workflow) ☑️ Agility & integrating business
Having worked as a chemical engineer, business consultant, transformation leader and CIO gave Sanjay all the necessary capabilities to understand and work with the business. Watch this amazingly insightful interview and learn from Sanjay Patel how years of self-development helped him to become a conscious business leader.
01:05 | Introduction and Sanjay Patel’s background
03:44 | About Tate & Lyle
05:50 | Drivers for change
08:02 | Reinventing the approach to innovation
10:10 | Reorganizing the way we work: the workplace
17:48 | Changing workforce
20:00 | IT organization
23:40 | Workflow
26:00 | Building a robot factory
27:23 | Citizens development
29:42 | New Technologies Tower
31:30 | Changing role of CIO
34:44 | Sanjay’s management & leadership style
38:14 | MBTI profile: the Executive
43:27 | Sanjay’s core values
44:52 | Sanjay’s mentors
49:12 | Bad and good memories
52:03 | Personal mantra
54:33 | Ways to relax
58:04 | Sanjay’s biggest fear
01:02:05 | Advice for people starting out
How to find the right balance between the traditional model of a company and empowering the employees? How to break the silos without compromising the security in a platform for capital markets?
In this #LeadershipDeepDive episode, Michał Paprocki, CTO of Euroclear, talks with Hendrik Deckers about challenges of #DigitalTransformation in a highly sensitive Finance sector. “We are the Facebook of capital markets”, Michał says and explains how Euroclear is evolving from a traditional model to agile company with strong relationship between technology and business.
Michał shares his view on Automation:
✅ Tools for digital workflow substituting paper implemented in a blink of an eye ✅ RPA processing of unstructured data ✅ Managing automation and having control of it, and then standardize ✅ Using creativity, social skills and moral judgment while the data “heavy lifting” is done by technology ✅ Combination of RPA and AI
Michał also explains his path toward conscious leadership and how Star Wars saga helps him to bring positive energy to the team.
Table of contents
01:23 | Introduction and Michał Paprocki’s background
02:47 | About Euroclear
05:17 | Drivers for change
09:40 | Transformation at Euroclear
11:33 | Collaboration model: business and IT
15:03 | Reinventing the business: workplace
23:03 | Workforce
28:18 | Workflow – how to automate?
38:43 | Euroclear’s organizational model
40:29 | Michał’s role at Euroclear
42:28 | Management style
44:10 | Putting ideas into words and the Star Wars saga
46:18 | Michał’s leadership style
48:35 | MBTI: the Consul
51:53 | Self-development: NLP Program
54:11 | Michał’s core values
56:10 | Ways to relax
58:11 | Best & worst thing that has ever happened to Michał
01:02:55 | Personal mantra
01:03:47 | Advice for people starting out
Can RPA ‘take the robot out of the human’? Are FinTech companies and startups a competition or rather an opportunity?
In this #LeadershipDeepDive episode, Mark Foulsham, COO of Kensington Mortgages, talks with Hendrik Deckers about his journey from CIO to COO and how the boundaries between functions are becoming blurry. Reflecting on the changing role of a leader, Mark believes that digital leaders need to think outwards not inwards and follow a human centered approach.
Mark has a very clear view on workflow Automation: ✅ RPA is a vital part of Kensington Mortgage’s toolbox ✅ Minimize staffing in the back office through automation and outsourcing, leaving people to focus on customers ✅ Understanding the business model is critical for the RPA to be effective ✅ Working in a highly regulated environment requires constant feedback from customers and risk assessment
“I’m a big believer in having no regrets”, Mark says and adds “breaking down those hierarchal structures, working in a way that is more interconnected within the different layers of a firm I think is really key”.
Table of contents
01:20 | Introduction and Mark Foulsham’s background
03:25 | About Kensington Mortgages
04:24 | Drivers for change
06:21 | Reinventing the business: workplace
11:04 | Workforce
13:58 | Changing leadership
15:55 | Journey towards Agile way of work
17:25 | Workflow. Mark’s view on automation
25:22 | Start-ups and FinTech companies as generators of Innovation
27:55 | Kensington Mortgages’ operating model
33:06 | Internal and external data
36:09 | Mark’s secret for success
41:30 | Mark’s management & leadership style
50:03 | MBTI: the Commander
55:06 | Mark’s most brilliant failure & lessons learnt
57:41 | Mark’s core values
01:00:42 | Best & worst thing that has ever happened to Mark
01:03:37 | Ways to relax
01:05:45 | Mark’s mentors
01:08:22 | Personal mantra
01:09:58 | What Mark loves & fears most
01:13:29 | Advice for people starting out
What is the new style of leadership and why does it challenge you? In what way is smoking similar to changing culture in a big company? Why is Open Source default choice at Orange? Watch this interview and find out 👉🏼
In this #LeadershipDeepDive episode, Koen Vermeulen, Group CIO of Orange, talks with Hendrik Deckers about his strategy and view on Open Innovation:
“It's a worldwide movement that is ongoing, that requires companies to fundamentally change and to fundamentally rethink and revolve towards new business models and new activities”, says Koen while commenting on the drivers of change for the Telco sector.
Learn from Koen how Orange is organizing Innovation: ✅ Creating context where connections happen and where people have the freedom to innovate ✅Working with partners and startups (over 500 different collaborations in over 18 countries) ✅Creating 5G incubator where people can test innovation
Dive into this interview and be inspired by Koen!
In this #LeadershipDeepDive episode, Kurt De Ruwe, CIO of Signify, talks with Hendrik Deckers about how the huge transformation that is currently in place at Signify. Throughout this conversation Kurt reflects on how this global company introduces innovation while being environmentally and culturally conscious and how it has maintained its position as market leader:
☑️ streamlining before automating ☑️ fighting for diversity & inclusion ☑️ treating citizens development as an opportunity and not danger ☑️ putting huge emphasis on diversity & inclusion
Dive into this interview to learn and be inspired by Kurt De Ruwe!
Table of contents:
01:17 | Introduction and Kurt de Ruwe’s background
02:40 | About Signify
03:58 | Innovations in lighting
05:30 | Drivers for change in lighting
06:55 | Reinventing and approach to innovation
09:10 | Challenges of big recent acquisition during pandemic
12:07 | Reorganizing the way we work: role of the workplace & workforce
20:23 | Reorganizing & managing IT team
28:55 | Workflow: new phase of automation
38:44 | From traditional organization to tribes
40:32 | Cloud journey
43:00 | Future of ERP systems
44:55 | Data monetization
47:07 | Evolving role of the CIO
50:25 | Collaboration between IT & Business
52:40 | Kurt’s management & leadership style
55:20 | MBTI profile: the Entertainer
01:01:12 | Kurt’s core values, passions & mistakes
01:08:17 | Kurt’s most brilliant failure
01:11:43 | Advice for people starting out
What is the most important element of #OpenInnovation for Matrixx Software? Is it Open Culture, Open Processes or Open Technology? Watch this interview and find out 👉🏼
In this #LeadershipDeepDive episode, Glo Gordon, CEO of Matrixx Software talks with Hendrik Deckers about the future of Telco and her 30+ years journey as a Leader in top technological companies. Throughout this conversation, Glo stresses the importance of collaborative team work. “It's really about everybody around me feeling that we're winning together as a team”, she says.
Learn from Glo about the 3 priorities Matrixx Software has introduced to serve the customer well:
✅ North Star (focusing on right technologies and targets) ✅ Raving Fans (winning the customer) ✅ Culture (making Matrixx Software a place where people want to work)
Dive into this interview to learn more and be inspired by Glo Gordon!
Table of contents:
01:13 | Introduction and Glo’ background
01:44 | About Matrixx Software
02:05 | Current challenges and drivers for change
05:05 | Open Innovation
06:57 | Innovation Culture
14:03 | Innovation Processes
18:21 | Open Technology
20:11 | Network infrastructure
22:59 | Matrixx Software Operating Model
26:18 | Glo’s management & leadership style
31:55 | What drives Glo?
32:45 | MBTI: The Defender
39:54 | What makes Glo happy?
40:37 | Core values & mentors
44:12 | Glo’s personal mantra
45:12 | The best & worst moments in Glo’s life
49:07 | Advice for people starting out
In this #LeadershipDeepDive episode, Dimitris Bountolos, CIIO of Ferrovial, talks with Hendrik Deckers about Digital Horizon 24, the new official framework that supports and stimulates transformation at Ferrovial. Throughout this conversation Dimitris shares his views of:
☑️ workplace: remote work proves to be efficient, but is it sustainable? ☑️ workforce: evolution of IT organization ☑️ workflow: robots for everyone
„We believe in automation”, he says and gives numerous examples of how modern technology contributes to the construction sector. Dimitris is a true renaissance man and he explains how his professional journey (entrepreneur, consultant, artist and digital leader) has shaped his leadership DNA.
Dive into this interview to learn and be inspired by Dimitris Bountolos
CIONEXT #UiPath #DigitalLeaders #DigitalTransformation
Automation #FullyAutomatedEnterprise #CIONET
DigitalLeadership #CIO #CXO
Why is it less crowded at the extra mile? What is Oxygen Program and how does it make MTN unique? Watch this interview and find out 👉🏼 https://youtu.be/Y1SJJKjFc0o
In this #LeadershipDeepDive episode, Charles Molapisi, Group CIO & CTO of MTN, talks with Hendrik Deckers about both MTN’s and his personal journey towards Open Innovation.
„I'm a firm believer in the wisdom of the crowds”, Charles stresses throughout the interview and shares his vision on empowerment and the importance of communication.
Learn from Charles how MTN is building an Open Ecosystem: ✅ Building very strong, robust FinTech capabilities ✅ Bringing inclusion ✅ Digitizing finance
Dive into this interview and be inspired by Charles Molapisi, a true leader and visionary who will change the Telco market in Africa.
Table of contents:
01:12 | Introduction and Charles’ background
06:19 | About MTN
09:04 | Current challenges and drivers for change
10:19 | Open Innovation
14:35 | Innovation Culture & implementing cultural change
17:45 | New ways of working
19:39 | MTN’s ecosystem
21:52 | What drives Charles?
24:06 | Open Processes - organizing Innovation
26:35 | Open Technology
33:20 | Charles’ favorite element of the Oxygen Program
36:21 | Why should people work for MTN?
39:35 | Charles’ role at MTN
41:25 | Charles’ leadership style
44:40 | MBTI: The Architect
51:55 | Charles’ motivation and passions
53:48 | Core values
55:32 | The most brilliant failure
57:23 | Personal mantra & lessons learnt from mentors
01:01:21 | The best & worst moments in Charles’ life
01:06:28 | Advice for people starting out
What does GSD mean and what are the processes that BT implements in order to organize Innovation? Watch this interview and find out 👉🏼 https://youtu.be/_oDE9NsWLxQ
In this #LeadershipDeepDive episode, Angela Jenner, Transformation Director of BT, talks with Hendrik Deckers about Open Innovation and her 20+ years journey of delivering technology.
„I think that at the heart of innovation is having a culture of curiosity”, Angela says and stresses the importance of collaboration, empowerment, diversity and inclusion.
Learn from Angela on how to organize Innovation: ✅ ensure close collaboration between the applied research team and the delivery arms of the organization ✅ bring together customers and suppliers to work with engineers and solve problems together ✅ facilitate smooth agile transformation ✅ enable hybrid process by mixing agile with traditional delivery of products and services
Throughout this conversation, Angela also shares her view on 5G and real lifetime values it can bring to our everyday activities. Dive into this interview to learn and be inspired by Angela Jenner!
Table of contents:
01:22 | Introduction and Angela’s background
03:36 | About BT
04:45 | Current challenges and drivers for change
06:56 | Open Innovation
10:58 | Innovation Culture
12:47 | Implementing cultural change
16:22 | Evolving leadership style
18:53 | Open Processes - organizing Innovation
22:41 | BT’s strategy and vision
24:33 | Open Technology
31:28 | BT’s operating model
32:44 | Angela’s role at BT
35:31 | Angela’s management style
38:59 | BT’s leadership development program
43:31 | What drives Angela?
44:35 | MBTI: the Protagonist
51:22 | Personal mantra & core values
55:33 | Best moment in life & the most brilliant failure
59:54 | Advice for people starting out
In this #LeadershipDeepDive episode, Phil Jordan, Group CIO of Sainsbury's, talks with Hendrik Deckers about digital transformation in a multi brand and multi channel retail business, challenges of such change, getting the most out of enormous amounts of customer data and legacy management. Phil also shares his view on gaining flexibility while using multi-cloud. Throughout this conversation, Phil talks about the importance of transparency and fairness and how these values helped him to become a true leader of change. Deep dive in this interview to learn and be inspired by Phil Jordan!
TABLE OF CONTENTS 01:18 | Introduction: Phil Jordan’s background 02:27 | About Sainsbury’s 02:58 | Transformation 03:53 | Transformation - biggest challenge in Telefonica 05:33 | Transformations - making all the necessary changes in a company with long tradition 07:50 | Sainsbury’s culture of change 09:00 | Transformations - becoming an ecosystem 10:15 | Facilitating the transformation 13:37 | Transformation - from project to product 15:08 | Happier teams 16:35 | Managing legacy 18:09 | Cloud - current status 20:17 | Cloud - managing multi-cloud 22:02 | Customer data - getting the most of it 24:45 | Customer data - using advanced technologies 26:46 | Strategy on Open Source 28:28 | New exciting domains in technology 30:18 | New technologies - customer limitations 31:46 | Internal organization 33:54 | Phil’s role and value to the company 35:28 | The future of CIO and CTO in the business and Phil's plans for the future 39:53 | Phil’s management style 42:22 | Phil’s leadership style 43:44 | MBTI Profile – Architect 45:51 | Phil’s ways to relax 47:12 | Phil’s core values 48:10 | Phil’s mentors 50:02 | Ups and downs 57:09 | What makes Phil happy 58:38 | Advice for people starting out
In this #LeadershipDeepDive episode, Ángel Valero, Corporate CIO of Telefónica, talks with Hendrik Deckers about digital transformation in a global telco company. Ángel shares his view on challenges of working in a multicultural company and the importance of combining global vision with local approach - a necessary combination for Telefónica, a company operating in more than 15 culturally different countries. Throughout this conversation, Ángel talks about agile culture and the role it plays in his management style, which gives equal importance to empowering employees by giving them responsibilities and to personal development of the team. Deep dive in this interesting interview to learn and be inspired by Ángel Valero!
TABLE OF CONTENTS: 01:20 | Introduction: Ángel Valero’s background 01:58 | About Telefónica 02:56 | Transformation 07:29 | Open leadership style 09:11 | Adjusting the approach to different countries 11:00 | Digital transformation processes 13:33 | Transformation - tools, technologies & Open Source 16:48 | Transformation - cloud strategy 20:13 | Internal organization 23:04 | Ángel’s management style 25:35 | Ángel’s leadership style 28:26 | Ángel’s personality 30:27 | Ángel’s rational & emotional side 32:51 | Building relationships during pandemic 34:20 | What makes Ángel happy? 35:30 | Ángel’s personal mantra 36:38 | Ángel’s mentors 38:10 | Ángel’s family values 39:54 | Ángel’s failures and lessons 41:32 | Ángel’s biggest achievements 43:07 | Advice for people starting out
In this #LeadershipDeepDive episode, Adam Marciniak, CIO of PKO BP, the largest and oldest Polish bank, talks with Hendrik Deckers about how he has successfully led his IT team of over 2000 people through the digital transformation.
Throughout this conversation Adam talks about how PKO BP became leader in digital in such short time: his journey to the cloud, using the newest technologies in the field of automation and implementing the culture of trust and transparency.
"I believe in people”, Adam says and underlines the importance of team work.
Dive into this interview to learn and be inspired by Adam Marciniak!
Table of contents
01:22 | Introduction and Adam Marciniak’s background
Fascinated by technology since early childhood Choosing banking sector was an opportunity to work with the best and also where the innovations takes place
05:13 | About PKO BP
Established in 1919, it’s the oldest and largest bank in Poland 10 million customers, 20% market share in all segments
07:15 | Banking sector: current challenges and drivers for change
Competition (fintech and bigtech) Stricter regulations Low interest rates More demanding customers
11:02 | Meeting customers’ demands
Fully customer-oriented Offering tailored services to the customers Moving everything to mobile
13:55 | PKO BP: leader in going digital
Great mobile app (everyday 5.4 million active running of the app) Example for other companies Inside-out transformation In parallel “Road to cloud Program” – first bank to go to hybrid cloud in such a structured way
16:45 | Cloud strategy
Establishing the Polish Cloud Operator which operates as intermediary between the global key cloud players and local companies
21:45 | Role of PKO BP in the Covid-19 vaccination process
Developing the central schedule system for the vaccine roll-out
23:48 | Reinventing workplace
90% of the headquarters employees work remotely
30:55 | Workforce and Adam’s IT team
Trusting people and not controlling “Working in a bank is not cool, but working in a digital bank is very cool”
34:00 | Culture of trust & transparency
Collaboration between IT & business Reorganizing the team, hiring new talents (100 – 200 people more very year)
39:40 | Workflow: automating the business
PKO BP implements all the newest ideas in terms of automation RPA: over 100 robots Citizens development: building the framework and delegating it to the Operations teams Analytics & machine learning is the future
44:15 | Future of robots
Over 1 million conversation with PKO PB app chatbot in 1 year AI is becoming more popular & common
46:35 | Managing new technologies
AI will support what we do & make our work more efficient It will also be crucial for cybersecurity RPA: UiPath robots are easy to use & standardize
50:08 | IT organization & Adam’s role as CIO
IT team of almost 2000 people Traditional organization, yet flat structure: all have their responsibilities
53:30 | Adam’s leadership style
“I believe in the people” Impossible to micromanage 2000 people so Adam has to trust
55:50 | MBTI profile: the Consul
“People master” Relying on people
01:01:38 | Adam’s core values, passions & mistakes
“You have to be the good guy” “Work on yourself and work with others” “If you do something, you have to do the best” Biggest mistake: trusting wrong people
01:10:28 | Advice for people starting out
Try to understand how the world & business are running and then drive the change “Use the opportunity when you see it”
In this #LeadershipDeepDive episode, Patryk Dolewa, CIO of Gemini Polska talks with Hendrik Deckers about: 🔸 working in a greenfield scenario 🔸 bringing digital transformation into a family business with strong work ethics 🔸 developing e-commerce platform to a unique position on the market 🔸 power of the digital 🔸 keeping the balance between business and customer needs
Patryk joined Gemini Polska in 2019 when company was already a market leader, yet with very outdated technology. Digital transformation brought in by Patryk and his team significantly contributed to becoming a leader on e-commerce with over 2 million active accounts.
Patryk Dolewa is the finalist of the European Digital Leader of the Year 2021, where every year CIONET nominates top CxOs in four categories: B2B, B2C, Public sector & Non-profit, Finance. Patryk represents Poland in the B2C category. The winners will be announced at CIONEXT conference on November 10th.
Table of contents:
01:23 | Introduction and Patryk Dolewa's background 02:36 | About Gemini Polska 05:30 | Technology landscape 07:15 | Implementing change: greenfield scenario 09:00 | Cloud strategy 10:58 | Innovative solutions: e-commerce platform 13:55 | Power of the digital 15:40 | Gemini Polska's culture of work 17:58 | IT organization 20:35 | Data-driven company 22:57 | Analytics of e-commerce 25:10 | Patryk's role as CIO 29:57 | The importance of CIO community 31:40 | Patryk's management style 35:22 | What makes a good day? 36:45 | MBTI profile: the protagonist 39:21 | Making tough decisions and being self-aware 42:32 | Personal mantra 44:57 | Patryk's core values 46:41 | Tough lessons learnt 49:36 | Best moment in life 51:17 | Advice for people starting out
In this #LeadershipDeepDive episode, David Jack, CTO & CPO of dunnhumby, talks with Hendrik Deckers about the challenges of transformation within the world’s leading company in customer data science, the ongoing productisation of services and the value of the humans behind it. During this conversation, David also talks about his “nudging” management and leadership styles and how an impostor syndrome can actually become a strength. Watch this interview to learn and be inspired by David Jack who has more than 30 years of experience in the IT industry and has, in his own words, "one of the coolest CTO jobs in the world".
TABLE OF CONTENTS 01:13 | Introduction: David Jack's background 03:55 | About dunnhumby 08:43 | About dunnhumby - The real transformations 13:16 | About dunnhumby - The key differentiators 14:58 | About dunnhumby - 'Productising' services 20:24 | Open Culture 24:30 | Critical processes behind the data science goodness 28:29 | Open Source 31:40 | The obvious route to the cloud 36:02 | Exciting technology trends 41:03 | The CTO & CPO role at dunnhumby 44:20 | Management style 46:55 | Leadership Style 49:45 | MBTI Profile – The Logician 53:54 | Sources of happiness 55:40 | Core values 59:53 | Ups, downs and learnings in life 01:04:43 | Mantras and lessons learned 01:07:19 | Advice for people starting out
In this #LeadershipDeepDive episode, Rudi Peeters, CIO of KBC Group, talks with Hendrik Deckers about the role of Open Culture in the continuous transformation of a bank, the organisation’s cloud strategy, processes and architecture and how innovation is rooted in and contributes to the transformation journey. During this conversation, Rudi also talks about how his curiosity, positivity and integrity have paved his path to become a CIO and the evolution of the role. Watch this interview to learn and be inspired by Rudi Peeters – the curious biologist with 33 years of experience in tech, strategy and business.
TABLE OF CONTENTS 01:05 | Introduction: Rudi Peeters' background 03:37 | About KBC 04:29 | Continuous Transformation 06:03 | Corona as a Transformation Accelerator 07:36 | Business & IT 10:36 | Open Culture 12:31 | Open Culture & Open Leadership 15:32 | Open Processes & Innovation 19:52 | Open Processes & Innovation - Example of deployed project 20:50 | Open Architecture & Open Technology 21:36 | Open Architecture & Open Technology – Most important technologies for transformation 22:33 | Cloud Strategy 24:07 | Open Source & Collaboration 24:38 | KBC as an Ecosystem 26:21 | Exciting technologies for transformation 27:32 | The Digital & IT organisation at KBC 29:08 | The CIO Role at KBC 30:16 | Management style 32:55 | Leadership style 34:39 | MBTI Profile – The Debater 37:39 | Key drivers 39:05 | Mantras, mentors and learnings 41:11 | Core values 42:17 | Ups, downs and learnings in life 43:43 | Advice for people starting out
In this #LeadershipDeepDive episode, Margaret Dawson, VP & CDO of Red Hat, talks with Hendrik Deckers about Open Transformation, how different types of organisations can succeed in their own transformation, the most exciting technologies today and her passion and drive to increase diversity in tech. Throughout this conversation, Margaret also shares all the ways her background and life journey have been shaping her leadership DNA. Dive into this interview to learn and be inspired by Margaret Dawson!
TABLE OF CONTENTS 01:26 | Introduction and Margaret Dawson's background 04:06 | About Red Hat 05:00 | Open Transformation 06:44 | Open Culture & Open Leadership 09:09 | Open Culture – Examples of successful cultural change 10:58 | Open Culture – The role of diversity 12:09 | Female Digital Leadership 15:55 | Open Processes 18:07 | Open Technology & Open Architecture 20:50 | Open Technology & Open Architecture – The 3 layers 22:34 | Open Technology & Open Architecture – Open Hybrid Cloud 25:08 | Open Technology & Open Architecture – Exciting technologies for transformation 28:12 | Successful transformation in large organisations 29:57 | The CDO role in Red Hat 33:03 | Margaret’s management style 35:08 | Attracting talent at Red Hat 37:04 | Margaret’s leadership style 39:41 | MBTI Profile – The Advocate 43:29 | Margaret’s sources of happiness 46:09 | Margaret’s core values 49:16 | Margaret’s mentors and learnings 52:47 | Margaret’s ups, downs and learnings in life 57:10 | Advice for people starting out
In this Leadership Deep Dive episode, Hendrik Deckers talks to Vargha Moayed, Chief Strategy Officer of UiPath, about growing up in Morocco, living in France, USA and most importantly, what his background taught him about resilience as well as balancing humility and boldness in order to go global.
Listen to this episode of #LeadershipDeepDive and deep dive into Vargha Moayed's leadership philosophy, his views on how to build a successful team and how he got into the RPA technology.
Vargha has become the CSO of UiPath and from this conversation, you can find out why.
TABLE OF CONTENTS: 00:00 - Introduction
About UiPath 1:50 - What does UiPath stand for? 2:20 - What solutions does UiPath offer? 3:20 - When was UiPath born? 4:47 - What makes Daniel Dines, UiPath's CEO & Founder, special? 7:32 - UiPath's growth story 13:40 - What are the biggest challenges faced by Digital Leaders around the world that UiPath can help solve?
About Vargha Moayed 15:53 - The story of Vargha Moayed 27:05 - Views on innovation in big companies - elephants and cheetahs 29:16 - Lessons learned from working in investments in startups 31:44 - How did the move to east Europe came to be?
Vargha Moayed in UiPath 34:25 - Getting into the RPA technology 39:47 - What are the key events that need to take place for an European startup to become a success? 42:12 - How important is the view of the analysts on technology companies? 44:24 - What exactly is the role of the Chief Strategy Officer in UiPath? 47:19 - Building successful teams in a fast growing company 49:05 - Vargha's leadership style
Vargha Moayed in life 50:43 - What are the values he's passing on to his children? 51:50 - Why does Vargha love change? 53:29 - How many languages does Vargha speak? 54:24 - MBTI Profile 57:21 - Advice for those starting out and have the ambition to be successful 59:42 - The meaning of resilience 1:00:44 - Most important learning in life so far
After a career as IT Director, Krzysztof Dąbrowski became a COO at mBank - Poland's first digital bank that was a fintech before fintech was a thing.
In this episode of Leadership Deep Dive, Krzysztof Dąbrowski talks with Hendrik Deckers about his passion for "stealing like an artist" from different management systems to approach complex operational challenges and to always be learning, even if he's exhausted the learning materials from a given domain.
He shares the behind-the-scenes view of building efficient operational processes and banking systems on the foundations of obsolete technologies. He dives into a transformation program that compiled COBOL applications into .Net in real time, without stopping any systems, and another that translated a proprietary language into one they could actually find programmers for.
TABLE OF CONTENTS
01:00 - Introduction: Krzysztof Dąbrowski, COO of mBank 01:50 - about mBank - the first digital bank in Poland 03:20 - The role of COO at mBank and the operations transformation he led 10:50 - Defaulting on technological debt: compiling into a new language without slowing down the systems 20:00 - mBank's cloud ambition 22:30 - Translating the corporate banking core system 25:50 - How IT is organised at mBank: balancing agility and compliance processes
mBank scaled agile model navigating "agile islands"
33:04 - The changing role of a CTO/CIO 36:05 - Krzysztof's management style 39:55 - Recruiting top talent in Poland 43:20 - mBank's innovation strategy, startup incubator and ecosystem 44:00 - What your team says about you when you're not around 45:58 - People and books that inspire Krzysztof
The importance of surrounding yourself with kind people You need to know good specialists when you see them, even if you don't understand their craft
52:30 - The difficulty of keeping it simple 54:45 - The values he wants to pass on to his children 56:20 - His advice for future CIOs
How learning new skills used to be different Why you should do things you're not yet good at
In this Leadership Deep Dive episode, Francois Locoh-Donou, CEO of F5 (www.f5.com), takes us inside his leadership philosophy and demonstrates in a hard to refute way why diversity, open company structures, constant learning and ongoing transformation are not just values to look into, but crucial strategies to adopt if a company wants to stay competitive in its (ever evolving) market.
Francois has become CEO of F5 in 2017 and from this conversation, you can find out why in this time F5 has made a conscious and strategic decision to only acquire two companies (nginx and Shape security)
Francois also talks about growing up in Togo and living in the US, why he decided to invest in agricultural industry in his and what his background taught him about identity, pride, privilege and perseverance.
About F5
03:15 About F5 - Enabling 24/7 delivery and security of applications 04:40 Challenges of application delivery - multi-cloud - microservices and distributed architecture - automation of continuous improvement 07:04 Telemetry-based security (Shape security) 11:47 Application capital economy 13:58 Code To Customer - integrated view across silos 15:47 How F5 has been evolving with IT architecture trends
Building Successful Teams
17:22 Company culture at F5 - humility - loyalty - embracing rapid transformation 18:36 How to make successful acquisitions 21:47 The roles that CEO has to play - vision - leadership - strategy - building relationships with clients
24:47 Developing and driving vision for the company with diverse perspectives 28:12 Building and supporting successful teams - traits of a good leader 29:00 Using humility to grow and listen 31:00 How hierarchies kill innovation 31:40 The value of diversity and nurturing passion and commitment 36:57 Francois' fundamental values - sense of identity and awareness of privilege 39:40 "Development in Africa will come from agricultural revolution" - Francois' investment in developing Togo's economy 42:48 Mentors in Francois' life - The driving force of drive and transformation 48:25 Francois' most memorable failure and what he learned - persevering despite self-doubt and learning from mistakes 51:05 "Once you go through a period of severe adversity and self-doubt, your confidence and desire to take risks is greater." 51:29 Advice for future CIOs and digital leaders - managing your time investment into risks and learning - nobody gets anywhere on their own
Before Martijn Stegink became Global IT Director at Greenpeace 12 years ago, the people on that position changed almost yearly. The first thing he did was ask the global team what they needed and consistently delivered on their top 3 requests.
Everyday, Martijn and his team balance technology needs of activists and offices in 28 countries. In this episode of Leadership Deep Dive, Martijn talks to Hendrik Deckers about working across every time zone for global change, with sometimes extreme cultural differences. He talks about keeping an open mind for possibilities, rolling with the punches, learning from mistakes and balancing weaknesses.
WATCH AS VIDEO: ▶ https://www.youtube.com/watch?v=fdkhETWjOHE
TABLE OF CONTENTS
01:09 - Introduction: Martijn Stegink - Global IT Director of Greenpeace 02:25 - How Martijn has built the IT systems and regained trust of the organisation 06:30 - Transformation program: Global online collaboration system 10:13 - Billion Acts of Courage 12:50 - How IT is organised at Greenpeace 15:00 - Working with different global cultures 16:24 - Martijn's role as global CIO 23:58 - Martijn's management and leadership style 28:12 - Martijn's MBTI profile: ENFP 38:20 - His Mentors (or: why he doesn't believe in mentors) 40:30 - His most brilliant failure 47:12 - Advice for future digital leaders
EUROPEAN DIGITAL LEADER OF THE YEAR 2020
Martijn Stegink is a finalist in the European Digital Leader Of The Year contest organised annually by CIONET. Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
Anke Sax wrote her PhD thesis based on interviews with 40 CIOs. She has dedicated years of her career to figuring out how accomplished digital leaders manage their departments and company strategy. Anke was also chosen CIO of The Year 2019 in Germany and has 30 years of executive experience in the financial sector - both on the business side and the IT side.
In today's episode of Leadership Deep Dive, she talks with Hendrik Deckers about the difference between a CIO and IT leader, about making the best decisions by listening to the team, engaging ambitious IT talent and the future of IT organisations.
Watch Part 1: ▶ https://youtu.be/lyNPa1oKdZk
Anke Sax has interviewed 40 CIOs and wrote a PhD thesis based on that. She has dedicated years of her career to figuring out how accomplished digital leaders manage their departments and company strategy. Anke was also chosen CIO of The Year 2019 in Germany and she has 30 years of executive experience in the financial sector - both on the business side and the IT side.
In today's episode of Leadership Deep Dive, she talks with Hendrik Deckers about the difference between a CIO and IT leader, about making the best decisions by listening to the team, engaging ambitious IT talent and the future of IT organisations.
01:05 - Introduction: Anke Sax 01:40 - Anke's most accomplished transformation programs 04:40 - Second transformation program: Building a market strategy for the bank 11:20 - Anke's management style and leading an IT team without an engineering background
"A leader should moderate the process and asking the right questions to get the best answers. I don't think that a leader should always have all the answers."
15:12 - Best practices for organizing an IT department 17:25 - How has the role of a CIO changed over the last 10 years? 19:00 - The future of IT departments 19:50 - The key to engaging top IT talent 21:20 - Anke's leadership style 23:30 - How to train listening skills 24:15 - Making companies more agile
EUROPEAN DIGITAL LEADER OF THE YEAR 2020
Anke Sax is a finalist of European Digital Leader Of The Year 2020. Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020. https://ecoty.eu/
In the second part of the conversation with the leaders behind BBVA's award-winning mobile banking experience, Hendrik Deckers talks to Rafael Lopez Gracia, Head of IT at BBVA Transformation Factory. Rafael shares the technological and organisational background of the transformation that made BBVA's IT organisation fast, efficient and innovative.
⭐ This interview is in Spanish ⭐
TABLE OF CONTENTS 00:00 - Introduction: Rafael Lopez Gracia, Head of IT at BBVA Transformation Factory. 04:44 - Attracting and keeping IT talent 06:50 - Working with the IT ecosystem 09:00 - Rafael's role in the IT organisation 11:34 - Rafael's personal values and strengths 13:16 - Advice to future digital leaders 14:22 - How has the role of a CIO changed in the last 10 years? - distributed leadership 15:45 - Rafael's leadership style 17:50 - Rafael's MBTI profile - ESTP 19:55 - Rafael's personal mantra and mentors
BBVA's mobile app was named best banking app by Forrester for 3 years in a row.
In this episode of Leadership Deep Dive, Hendrik Deckers talks to the two leaders who transformed the organisation culture so they could transform the customer experience in a radically human-centric and Agile way: Sofía Rodriguez-Sahagún, Head of Retail Digital Banking at BBVA and Rafael Lopez Gracia, Head of IT at BBVA Transformation Factory.
TABLE OF CONTENTS
01:11 - Introduction: Sofía Rodriguez-Sahagún, Head of Retail Digital Banking at BBVA 02:10 - The ECOTY-nominated program: Digital factory and transformation of IT organisation - propagating Agile culture - designing and testing with customers - continuous improvement - good practices for transformation 14:20 - Sofia's leadership style 15:50 - BBVA's values 16:40 - Interdisciplinary teams 17:50 - BBVA's nearest future
Barcelona Supercomputing Center is home of the most powerful supercomputers in Europe and is used to run Nobel Prize-winning research. Dr. Sergi Girona, the BSC's CIO and Operations Director, is responsible for enabling Europe's groundbreaking scientific discovery.
He states outright that his role is not to lead digital transformation or tell scientists how to innovate or improve their business, because the people he works with are some of the most accomplished scholars and engineers in the world - they know better than anyone what they need.
In this episode of Leadership Deep Dive, Sergi talks with Hendrik Deckers about competing with USA and China in the computing power arms race, about attracting and retaining the best engineers in the world, working with suppliers and rapid development of top of the line infrastructure.
TABLE OF CONTENTS
00:51 - Introduction: Dr. Sergi Girona, history of Barcelona Supercomputing Center, architecture and the research projects it ran 07:38 - The future of BSC and challenges of running a supercomputing facility 09:20 - Suppliers and procurement process 10:20 - European and worldwide ranking of supercomputers and serving the EU interest 14:28 - Sergi's role at BSC 15:15 - How IT operates at BSC 20:36 - Sergi's management style 21:22 - Finding and retaining top IT talent 23:51 - Sergi's leadership style 25:00 - Sergi's MBTI profile - ISFJ 28:14 - His personal values and mentors 30:03 - Sergi's most brilliant failure 32:19 - Advice to future digital leaders
EUROPEAN DIGITAL LEADER OF THE YEAR 2020
Dr. Sergi Girona is a Public sector finalist in the European Digital Leader Of The Year contest organised annually by CIONET. Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
When the IT talent shortage in Poland was estimated at roughly 100 thousand people, Sebastian Jaworski, then IT director and CIO at ARIMR (The Agency for Restructuring and Modernisation of Agriculture) decided to fire outsourcing partners and build an internal software development factory and hired 40 people within a year.
He also led an Agile transformation in this quite calcified 25-year old government organisation. The online platform that his team built has served 2 million farmers in its first year.
In this episode of Leadership Deep Dive, Sebastian talks with Hendrik Deckers about:
▴ always seeking a challenge, ▴ agile transformation in a government agency ▴ impressing the business stakeholders who used to resent exorbitant bills for software development ▴ balancing trust and control in leading a high-performance team
TABLE OF CONTENTS
00:45 - Introduction: Sebastian Jaworski, CIO of ARIMR (The Agency for Restructuring and Modernisation of Agriculture) 01:17 - Transformation: Reducing software development cost by €50M through building internal software factory of 40+ developers 05:22 - Hiring and developing the IT team 07:50 - IT market in Poland, technologies and potential of blockchain 13:30 - How is IT organised at ARIMR? 14:48 - ROI of the transformation 16:30 - The role of CIO and how it's changed in the last 5 years 18:04 - Sebastian's management style - balancing trust and structure, cultivating team leaders 20:19 - Sebastian's leadership style 22:24 - Sebastian's MBTI profile - ENFJ
European Digital Leader Of The Year Finalist
Sebastian Jaworski is a Public sector finalist in the European Digital Leader Of The Year Awards. Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
Saverio Ferraro, finalist of European Digital Leader Of The Year 2020, is the CIO of BNL BNP Paribas Group.
Since joining BNL in 2017, he has led an impressively planned Agile transformation and has been consistently spreading the Agile culture from IT to other business units, unifying cross-functional teams towards faster development, better user experience and - perhaps most fundamentally - boosted employee engagement, without which this change would fail.
In today's Leadership Deep Dive premiere, Saverio talks with Hendrik Deckers about:
- Managing the change of culture in a more agile direction
- Progressively getting more and more people on board with change
- Leading through hands-on involvement in the action (including weekends) and personal contact with every single employee
- Running an experiment on what IT people actually want from their job and what he found out
- His leadership style and lessons learned - both from mentors and self-development
TABLE OF CONTENTS
00:00 - Saverio's management style and attracting Talent 09:09 - His MBTI profile - INFJ 13:50 - His personal values and what he wants his children to learn 15:53 - Overcoming personal challenges 18:20 - Saverio's mentors 24:47 - Advice for future CIOs
EUROPEAN DIGITAL LEADER OF THE YEAR 2020 AWARDS
Saverio Ferraro is a finalist in the European Digital Leader Of The Year Awards organised annually by CIONET. Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
Saverio Ferraro, finalist of European Digital Leader Of The Year 2020, is the CIO of BNL BNP Paribas Group.
Since joining BNL in 2017, he has led an impressively planned Agile transformation and has been consistently spreading the Agile culture from IT to other business units, unifying cross-functional teams towards faster development, better user experience and - perhaps most fundamentally - boosted employee engagement, without which this change would fail.
In today's Leadership Deep Dive premiere, Saverio talks with Hendrik Deckers about:
- Managing the change of culture in a more agile direction
- Progressively getting more and more people on board with change
- Leading through hands-on involvement in the action (including weekends) and personal contact with every single employee
- Running an experiment on what IT people actually want from their job and what he found out
- His leadership style and lessons learned - both from mentors and self-development
TABLE OF CONTENTS
0:01:45 - Transformation program: Agile transformation at BNL 0:05:34 - How do you change the way of working for 3 thousand people? 0:11:33 - Spreading the Agile culture to the whole organisation 0:15:50 - How it impacted the bank's ability to deliver results 0:19:42 - How are you dealing with threat of disruption from fintechs and new players like Facebook? 0:23:54 - How IT is organised at BNL 0:29:40 - Saverio's fundamental role today and how it has been changing over the years 0:32:20 ▶▶ Part 2 - Leadership: Lessons Learned: https://www.youtube.com/watch?v=HLPhhZsoMyQ
EUROPEAN DIGITAL LEADER OF THE YEAR 2020 AWARDS
Saverio Ferraro is a finalist in the European Digital Leader Of The Year Awards organised annually by CIONET. Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
For the last 5 years Eelko van Leeuwen has been the CIO of ABN Amro Clearing Bank, which clears and finances over 16 million trades per day and covers 90 of the world's leading exchanges. It guarantees that agreements between all sides of transactions in financial markets are honoured.
Eeelko has led two impressive, massive transformation programs - integrating and unifying backoffice systems for all 4 regions of the Bank's trading systems, and developing an ingenious Banking as a Service platform - a blockchain-based service that backs fintechs with a banking license that they otherwise wouldn't have.
When the whole industry was either competing with or buying out fintechs, ABN Amro decided to partner with them to make ABN indispensable.
In today's conversation with Hendrik Deckers, Eeelko talks about the future of CIO (will that role disappear as technology savviness is becoming a norm among business leaders?), about surrounding himself with people he considers smarter than him and embracing his role as a facilitator for professional development, about lessons learned from buddhism, about automation and the future in general.
▶ WATCH AS VIDEO: https://www.youtube.com/watch?v=tuCsxoTLLaw
EUROPEAN DIGITAL LEADER OF THE YEAR 2020
Eelko van Leeuwen is a Financial sector finalist in the European Digital Leader Of The Year Awards organised annually by CIONET.
Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
For the last 5 years Eelko van Leeuwen has been the CIO of ABN Amro Clearing Bank, which clears and finances over 16 million trades per day and covers 90 of the world's leading exchanges. It guarantees that agreements between all sides of transactions in financial markets are honoured.
Eeelko has led two impressive, massive transformation programs - integrating and unifying backoffice systems for all 4 regions of the Bank's trading systems, and developing an ingenious Banking as a Service platform - a blockchain-based service that backs fintechs with a banking license that they otherwise wouldn't have.
When the whole industry was either competing with or buying out fintechs, ABN Amro decided to partner with them to make ABN indispensable.
In today's conversation with Hendrik Deckers, Eeelko talks about the future of CIO (will that role disappear as technology savviness is becoming a norm among business leaders?), about surrounding himself with people he considers smarter than him and embracing his role as a facilitator for professional development, about lessons learned from buddhism, about automation and the future in general.
▶ WATCH AS VIDEO: https://www.youtube.com/watch?v=3l8wY4tI1DI
TABLE OF CONTENTS
1:10 - Introduction: Eelko van Leeuwen, CIO of ABN Amro Clearing bank 4:23 - Transformation program: Integrating local trading system on a global level 9:51 - Transformation program: Banking as a Service - a blockchain-based platform for fintechs 13:10 - How IT operates at ABN Amro Clearing Bank 15:05 - Cloud adoption 18:52 - Attracting talent 20:15 - Eelko's role in the organisation 22:05 - How the CIO role has changed in the last years
EUROPEAN DIGITAL LEADER OF THE YEAR 2020
Eelko van Leeuwen is a Financial sector finalist in the European Digital Leader Of The Year Awards organised annually by CIONET.
Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
Luis Engrossa has an MBA in International Marketing and Finance - and a life-long passion for IT. He has dedicated his career to developing and managing IT systems for public services - for 15 years as CIO of the Portuguese Water and Waste Services Regulation Authority (ERSAR).
Today he is leading the Information Systems and Training Division at ICNF (Institute of Nature Conservation and Forestry). He has co-founded Portuguese Blockchain Alliance and is acting as its General Assembly VP.
In this episode of Leadership Deep Dive, Luis talks with Hendrik Deckers about modernising and integrating IT systems at both ERSAR and ICNF, about the potential of Blockchain in the public sector, and about the lessons he's learned about overcoming challenges, empowering people, the value of passion for quality and about turning obstacles into opportunities.
▶ PART 1: https://soundcloud.com/cionet/luis-engrossa-icnf-ersar-portugal-digital-transformation TABLE OF CONTENTS 00:00 - Luis' management style: adaptability, empathy, flexibility 01:36 - Luis' personality type: INFP - strenghts and challenges 08:10 - Turning delays into opportunities 15:19 - Luis' personal values and mantra
EUROPEAN DIGITAL LEADER OF THE YEAR 2020
Luis Engrossa is a Public sector finalist in the European Digital Leader Of The Year Awards organised annually by CIONET.
Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
Luis Engrossa has an MBA in International Marketing and Finance - and a life-long passion for IT. He has dedicated his career to developing and managing IT systems for public services - for 15 years as CIO of the Portuguese Water and Waste Services Regulation Authority (ERSAR).
Today he is leading the Information Systems and Training Division at ICNF (Institute of Nature Conservation and Forestry). He has co-founded Portuguese Blockchain Alliance and is acting as its General Assembly VP.
In this episode of Leadership Deep Dive, Luis talks with Hendrik Deckers about modernising and integrating IT systems at both ERSAR and ICNF, about the potential of Blockchain in the public sector, and about the lessons he's learned about overcoming challenges, empowering people, the value of passion for quality and about turning obstacles into opportunities.
TABLE OF CONTENTS
00:53 - Introduction: Luis Engrossa 01:38 - IT Transformation at ERSAR: new data center 03:18 - About ERSAR and its public function 06:41 - CIO role at ERSAR 07:58 - IT Transformation at ERSAR: new BPM and document management platform 17:13 - Institute of Nature Conservation and Forestry and Luis' role as head of Information Systems and Training Division 22:40 - Blockchain Alliance and the potential for it in public services
▶ PART 2: Leadership Lessons Learned https://youtu.be/JppaFsJT7zo
EUROPEAN DIGITAL LEADER OF THE YEAR 2020
Luis Engrossa is a Public sector finalist in the European Digital Leader Of The Year Awards organised annually by CIONET.
Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
Charles Forte was appointed CIO of UK's Ministry of Defence in 2017. With 36 years of industry experience, he is now running IT operations in a complex organisation employing around 200 thousand people, managing an IT budget of 3.7 Billion Pounds, one of the largest in Europe.
In this episode of Leadership Deep Dive, Charles talks with Hendrik Deckers about his role that he defines as "Chief Connection Officer", cultivating an IT ecosystem for multiple stakeholders - internal departments, business partners and military allies. He talks about the 5-pronged transformation program that includes all layers of digital capabilities - from digital savviness on all organisation levels, to using data for better decision-making, to cutting-edge innovations for the modern battlefield.
Part 2 - Leadership Lessons Learned: https://soundcloud.com/cionet/charles-forte-uk-ministry-of-defence-leadership-lessons-learned-cio
Charles Forte is a Public sector finalist in the European Digital Leader Of The Year contest organised annually by CIONET. Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
Charles Forte was appointed CIO of UK's Ministry of Defence in 2017. With 36 years of industry experience, he is now running IT operations in a complex organisation employing around 200 000 people, managing an IT budget of ₤3.7 Billion, one of the largest in Europe.
In this episode of Leadership Deep Dive, Charles talks with Hendrik Deckers about his role that he defines as "Chief Connection Officer", cultivating an IT ecosystem for multiple stakeholders - internal departments, business partners and military allies. He talks about the lessons he learned about leadership in his long career - facilitating change, being the glue connecting people, the importance of conversation, and overcoming personal challenges.
PART 1: https://soundcloud.com/cionet/lionel-chaine-le-grouple-la-poste-cio-business-models-it-architecture
Lionel Chaine, CIO of Services-Courier-Parcel Division at Le Groupe La Poste, has been with this French national post office group since 1995.
Since becoming CIO in 2016 he has undertaken a daring mission to create and support through IT, several innovative business models and services. He has transformed La Poste's IT organisation with agile practices, reduced the number of legacy applications by 2/3, optimised sourcing structures and enabled truly innovative product development culture, leading to higher employee engagement and making La Poste an attractive place to work for top IT talent.
In This episode of Leadership Deep Dive, Hendrik Deckers and Lionel Chaine talk about the behind-the-scenes realities of this transformation, microservices architecture, about Lionel's daring approach to experimentation and failure, about creating a growth mindset and Lionel's journey as a digital leader.
0:00 - Change management and transforming the company culture: - Copernican Revolution, - Agile Mindset / SAFe - Atomizing the team structure - Getting rid of silos - New IT architecture 7:00 - Creative Abrasion 11:20 - Lionel's management style 14:20 - Lionel's MBTI profile 16:52 - Advice for future Digital Leaders
Lionel Chaine is a Public sector finalist in the European Digital Leader Of The Year contest organised by CIONET. Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
Lionel Chaine, CIO of Services-Courier-Parcel Division at Le Groupe La Poste, has been with this French national post office group since 1995.
Since becoming CIO in 2016 he has undertaken a daring mission to create and support through IT, several innovative business models and services. He has transformed La Poste's IT organisation with agile practices, reduced the number of legacy applications by 2/3, optimised sourcing structures and enabled truly innovative product development culture, leading to higher employee engagement and making La Poste an attractive place to work for top IT talent.
Part 2: https://soundcloud.com/cionet/lionel-chaine-le-groupe-la-post-cio-agile-culture-learning-from-failures
In this episode of Leadership Deep Dive, Hendrik Deckers and Lionel Chaine talk about the behind-the-scenes realities of this transformation, microservices architecture, about Lionel's daring approach to experimentation and failure, about creating a growth mindset and Lionel's journey as a digital leader.
TABLE OF CONTENTS 0:52 - Introduction: Lionel Chaine 2:11 - Transformation program at Le Groupe La Poste: Facteo - mobile platform for 75 thousand postmen - AI-powered address processing 13:56 - Restructuring the legacy IT and a new sourcing strategy 16:45 - Where did the transformation vision come from / Amazon as both customer and competitor 21:29 - Failing fast, failing small, learning fast 25:46 - Results of the transformation 30:34 - How IT is organised at Le Groupe La Poste
Part 2 - Leadership Lessons Learned: https://soundcloud.com/cionet/lionel-chaine-le-groupe-la-post-cio-agile-culture-learning-from-failures
Lionel Chaine is a Public sector finalist in the European Digital Leader Of The Year contest organised by CIONET. Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors - the winners among the latter will be announced at CIONEXT on 26th June 2020.
https://ecoty.eu/
Armando Laurenti, CIO of BVLGARI, has led the digital transformation of this innovative luxury brand. On Leadership Deep Dive he tells us about bringing digital customer experience to Chinese markets, transforming the traditional Selling Ceremony, and how the IT department at BVLGARI is managing a bi-modal operating model, combining waterfall-based backoffice systems and agile service development in the customer-facing side of business.
Armando is a finalist of the European CIO Of The Year Awards. You can learn even more from his and 7 other finalists' leadership experience on 14 February at CIONEXT
Register now at https://cionet.info/2R93ORo
TABLE OF CONTENTS 0:00 - The role of CIO at BVLGARI 2:08 - Armando's Management style 4:00 - Attracting IT talent 5:53 - Armando's leadership style 7:21 - Armando's MBTI profile 9:34 - Armando's values 11:00 - His most spectacular failure 13:15 - Advice for future digital leaders
Armando Laurenti, CIO of BVLGARI, has led the digital transformation of this innovative luxury brand. On Leadership Deep Dive he tells us about bringing digital customer experience to Chinese markets, transforming the traditional Selling Ceremony, and how the IT department at BVLGARI is managing a bi-modal operating model, combining waterfall-based backoffice systems and agile service development in the customer-facing side of business.
Armando is a finalist of the European CIO Of The Year Awards. You can learn even more from his and 7 other finalists' leadership experience on 14 February at CIONEXT
Register now at https://cionet.info/2R93ORo
TABLE OF CONTENTS
1:45 - ECOTY - nominated transformation: Omnichannel Acceleration Program - omnichannel experience for Chinese customers 10:10 - Second transformation project: RFID in bags 13:25 - Lessons Learned: How to succeed at digital transformation 16:10 - How IT and digital are organized at Bulgari - bimodal operating model 18:45 - How are the corporate structures organised?
In this episode of Leadership Deep Dive, Markus talks about his transformation project that was nominated for our CIO Of The Year Award: a modernisation of a legacy customer portal of the Agency, transforming it into a positive user experience.
Register for CIONEXT to learn from CIOs nominated in the B2B and B2C category! https://cionet.info/2R93ORo
Markus Schmitz, CIO of Germany's Federal Agency of Employment, believes that the most important asset a company has is people, not technology. That may seem like an obvious statement from someone managing a team at a federal agency responsible for human resources, but Markus' insight goes much deeper and broader than that.
They also talk about Markus' comprehensive approach to providing career coaching, about getting people on board of change, and about his journey from studying history at Oxford University to leading the IT department at one of the key federal agencies in Germany.
TABLE OF CONTENTS
01:00 - Markus Schmitz, CIO of Germany's Federal Agency of Employment 01:25 - Transformation project: New customer portal at Bundesagentur für Arbeit (Federal Agency of Employment) 09:00 - Agile transition program and engaging coaching partners - how to get people on board with the change - the importance of emotional engagement at work 17:35 - Spreading the Agile change to the rest of the organisation 19:26 - How IT is organised at BfA 22:00 - Markus' educational background and moving into the technology field 24:02 - What skills does a successful CIO need? 25:18 - Attracting IT talent to the public sector 29:05 - Markus' MBTI profile 31:40 - The best way to coach people in their career development 33:00 - Supporting diversity 36:10 - Mentors in Markus' life 38:00 - Evolving from federal bureau to a public service provider 40:09 - Values to pass on to children - taking world peace for granted 44:10 - Advice to future CIOs
LEADERSHIP DEEP DIVE
In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?
Subscribe to our channel to watch in-depth conversations with Digital Leaders!
CIONET
CIONET connects over 8000 ambitious digital leaders and businesses in 15 countries around the globe. Our community is built by CIOs from hundreds of global brands like Coca-Cola, Renault, Maersk, Barcelona Supercomputing Center, Bulgari, Daimler, Randstad, GE, Roche, as well as leading local companies in EU, South America and Asia.
www.cionet.com/
WATCH PART 1: https://soundcloud.com/cionet/martin-bellamy-cio-fca-cloud-transformation
Before joining FCA as CIO, Martin Bellamy has accrued massive experience in both the public and commercial sector. He has managed IT operations at Cambridge University (as CIO), Reuters, Department of Work and Pensions, Ministry of Justice - to mention a few. He also holds a phD in cloud computing.
Financial Conduct Authority is one of the most important financial authorities in the world, overseeing the financial sector in the UK, home to London Stock Exchange.
In this episode of Leadership Deep Dive, Martin talks about the lessons he learned about setting ambitious goans and having the courage to achieve them, about his leadership philosophy and his personal values.
Martin Bellamy is a Finalist of European CIO of The Year Awards 2020 for leading a daring cloud transformation transformation of FCA Find out more at https://www.cionext.com/
PART 1: https://soundcloud.com/cionet/martin-bellamy-cio-fca-cloud-transformation
TABLE OF CONTENTS:
- Martin's leadership style
- Martin's role as CIO of FCA and working with the Board
- Projects that Martin is proud of
- Martin's personality type - INTJ
- Values to live by
- Unwinding after the stress of work
- Personal mantra: Seek out challenges and plan for success
- Martin's mentors
- Martin's most brilliant failure
- Advice for future digital leaders
- Dealing with frustration
Before joining FCA, Martin Bellamy has accrued massive experience in both the public and commercial sector. He has managed IT operations at Cambridge University (as CIO), Reuters, Department of Work and Pensions, Ministry of Justice - to mension a few. He also holds a phD in cloud computing.
Financial Conduct Authority is one of the most important financial authorities in the world, overseeing the financial sector in the UK, home to London Stock Exchange.
Cloud computing is commonly viewed by IT directors with suspicion because of local regulation concerns. So it is a great privilege to talk to Martin Bellamy, who not only is leading one of the most ambitious cloud migrations in an environment most sensitive to compliance and security concerns, but has also led an initiative to set standards for large-scale cloud migrations in general. In this episode of #LeadershipDeepDive he also talks to Hendrik Deckers about how this ambitious plan was the only logical conclusion for FCA's needs, how it relates to Brexit, how it is organised from an operational perspective, how decisions were made and how it was implemented.
Martin Bellamy is a Finalist of European CIO of The Year Awards 2020 for this transformation.
TABLE OF CONTENTS
01:10 - Martin Bellamy - CIO of Financial Conduct Authority - bio and introduction 02:15 - ECOTY-nominated project: Cloud migration of FCA - security and risk assessment, - migration strategy, - SaaS, - cloud model, - progress, - technological debt, - new services in the cloud 14:12 - Virtual private cloud in AWS 16:09 - Planning for Brexit 17:09 - [transitioning from Waterfall to Agile] 18:35 - Martin's phD in cloud computing 24:53 - Building UK's largest academic supercomputer as CIO of Cambridge University 26:16 - How the structure of FCA's IT organisation changed and why 28:26 - Attracting talent to FCA 30:01 - The impact of Brexit on IT systems 31:53 - How IT is organised now at FCA
Geert Van Mol is Chief Digital Officer and board member at Belfius - Bank and insurer used by 30% of Belgian citizens. He has held this position for 4 years and joined the Management Board last year.
Belfius is the pioneer in mobile banking in Belgium. Their mobile application has been recognised for its cutting-edge functionality and user experience. Since the banking crisis of 2008 the Bank's leadership was faced with the dilemma of rethinking their values and regaining trust of their customers, which led to the company culture focused on passion, emotion, empathy and cooperation.
In this episode of Leadership Deep Dive, Geert Van Mol talks with Hendrik Deckers about obsession with great user experience design, the possible future of digital banking, gradually building the position of Belfius on the difficult job market, choosing between hard skills and cultural fit, and the many surprising lessons he learned through coaching.
TABLE OF CONTENTS 00:48 - Introduction 01:30 - Belfius Mobile banking platform 12:40 - How do you see mobile banking evolving in the next 5-10 years? 17:50 - Owning financial data and becoming a bank - case of Facebook and Google 19:40 - Digital car insurance app by Belfius 21:43 - How Digital and IT are organised at Belfius 26:12 - Attracting IT & digital talent 30:55 - Geert's management style 32:35 - From user experience design to emotion design 33:13 - Geert's MBTI profile 38:00 - Geert's plan for the next few years at Belfius 41:50 - The parallels between digital innovation and music 47:02 - Geert's personal mantra 48:10 - Geert's mentors and mentoring goals 51:28 - Advice for future digital leaders 54:38 - The importance of building ecosystems and joining forces locally
In this episode of Leadership Deep Dive, Hendrik Deckers talks to Erwin Verstraelen - Chief Digital and Innovation Officer at Port of Antwerp.
Erwin is a finalist of the European CIO Of The Year Awards, nominated for his ambitious large-scale project to turn the Port of Antwerp into a digital open innovation platform - a Partnership ecosystem where new ideas are tested, incubated and applied for business objectives of the Port.
Erwin has broad experience in innovation consulting and it translates into many thought-provoking, sometimes brutally honest views on change management, growth and business. He shares his advice for future CIOs who are impatient to get to the top, solid approach to building a company culture, and a lot of insight into personal growth.
Table of contents:
0:44 Erwin Verstraelen - Chief Digital and Innovation Officer at Port of Antwerp 1:54 The Port of Antwerp is an Open Innovation Platform. 4:15 Innovation: Why and how; the innovation strategy of the Port of Antwerp 8:35 Creating a culture of innovation 10:15 How do you change a company culture? 14:44 How to change a traditional IT team structure and purpose 19:35 How do you attract people to come and work for the Port of Antwerp? 25:36 Collaborating with the biggest ports in the world and hosting hackatons 28:52 How do you create leaders in your organisation? 32:17 Erwin's most important talent 34:15 His MBTI personality profile: the architect (INTJ) 37:00 How do you approach self-development? 41:40 Mentors in Erwin's life 44:58 "I have a nautical heart" 45:50 Advice to future digital leaders 50:14 Is IT a fullfilling carreer path? 53:19 What technology should we invest in today? 55:00 How do you visualise the Port in 10 years? 57:53 Problems, challenges and opportunities
"No great things are achieved by being realistic"
And yet, Charlotte Light, CIO of Channel 4, has achieved quite a lot by pragmatically balancing the expectations of multiple partners, stakeholders and diverse teams. For her transformation of All 4 (Digital TV program at Channel 4), Charlotte was nominated to the #ECOTY Award this year.
In this episode of Leadership Deep Dive Charlotte talks with Hendrik Deckers about what she has learned in her career, from IT consulting when she was still studying to become a marine scientist, to her current role as CIO of Channel 4. They talk about challenging limiting beliefs, getting things done, the tangible results of diversity, IT governance and learning from failures - about oneself, other people and business.
TABLE OF CONTENTS
01:05 - Charlotte Light - CIO of Channel 4
ECOTY-nominated transformation project: Modernisation of Digital TV platform
09:21 - Agile cooperation with IT suppliers 16:56 - Managing supply and demand of IT services / How IT is organised at Channel 4 22:07 - How business and IT work together at Channel 4 25:17 - Managing shadow IT 28:12 - Charlotte's management and leadership style 31:28 - Charlotte's background / From marine science to IT management 35:40 - The secret to getting things done 47:07 - Charlotte's personality type 52:00 - Developing immunity to criticism and failure 53:23 - Personal mantra and values 55:17 - If you're afraid of something, you just need to go for it 58:15 - Institute of Coding 1:02:00 - How do you attract talent to Channel 4? 1:03:30 - Mentors you've had in your life and lessons you've learned about management and leadership 1:06:05 - On having been lucky in life 1:07:10 - Charlotte's advice for future CIOs 1:11:40 - Managing technological debt
Euronext is the largest stock exchange in continental Europe and developing a trading platform requires unconventional technologies and highly specialised developers. Based in Lisbon, despite a difficult job market, Euronext Technologies managed to overcome that challenge.
In this episode of Leadership Deep Dive, Manuel Bento, CEO of Euronext Technologies and CSO of Euronext, talks with Hendrik Deckers about raising the bar when it's already impossibly high, about learning to express emotions, about honesty, self awareness and the secret to keeping the best specialists engaged at their job in the high-velocity world of trading.
TABLE OF CONTENTS
02:03 - ECOTY-nominated project: New trading system for Euronext 08:24 - How Manuel built a specialised team for developing the new trading system // The IT job market in Portugal 11:30 - How to attract talent and keep people engaged
// Working in a multi-cultural team
14:43 - How cybersecurity is organised in Euronext
// Experience diversity brings better results // Why constant learning is key to retaining talent
20:04 - Data Office 22:57 - How IT is organised at Euronext 24:29 - Manuel's role in the organisation 26:29 - Manuel's management style
// You succeed if your people succeed
28:20 - What do people say about you when you're not around? 29:27 - Manuel's MBTI profile
// When introverts become extroverts // Every positive change starts with self-awareness
33:23 - Learning to express emotions 35:13 - Learning to relax 37:05 - The values you want to pass on to your children 39:02 - Manuel's mentors and what they taught him 41:03 - Advice to future CIOs 43:27 - Success in the past environment doesn't guarantee success in the future
// Build a team that will one day replace you
Bernd Gross became the CTO of Software AG after he chose the company to acquire his successful IoT startup, Cumulocity.
In this episode of Leadership Deep Dive, Hendrik Deckers takes a detour from the ECOTY tour into exploring what makes a leader successful in product-based companies, like Software AG. Bernd has a unique perspective of someone who went a long way from nearly two decades in corporate IT in Germany, to co-founding an IoT startup in 2012 in California - a little too far ahead of the market curve at the time - only to realise that Europe was actually a better environment for the innovation that he brought to the market.
Bernd shares his very interesting take on combining the best of the corporate and startup world, on attracting engineers and IT managers to companies that are definitely not startups anymore, on the thin line between empowerment and chaos, on trust and authenticity, and on other aspects of leading a big team in a fast-moving market.
Table of Contents:
01:10 - About Bernd Gross, Software AG and Cumulocity 15:44 - Bernd's role as the CTO of Software AG 20:49 - How do you implement a culture of co-creation, co-innovation? 24:42 - Co-creation with strategic partners and clients 28:40 - Combining corporate and startup experience 31:45 - Bernd's management style // With empowerment comes great responsibility. If you do it wrong, you create chaos. 36:21 - Attracting and keeping talent in IT. Why would people want to work for you? What do you offer them that startups can't? 40:50 - Your leadership style - what do people say about you when you're not around? 43:19 - Bernd's MBTI profile 45:48 - Managing the stress to go the extra mile 49:25 - Making tough decisions 51:43 - Nature and nurture in leadership 53:19 - What values do you want your child to grow up with? // Overnight success takes years of hard work 55:01 - Bernd's most brilliant failure // The importance of being yourself in business 59:22 - His mentors 1:01:20 - Bernd's advice to future digital leaders 1:03:18 - Where do you see IoT, machine to machine and Software AG in 5 years 1:07:55 - How do you see your role evolving in the next few years?
WATCH AS VIDEO: https://www.youtube.com/watch?v=jP-NEIk4LOY
eObuwie.pl offers over 50,000 models of shoes and they are selling most of them in fully digital brick-and-mortar stores with no merchandise exposition and 4 to 24 hour delivery time.
This biggest online footwear retailer in Poland decided to fix all the problems of online shopping (inability to try on selected shoes) and offline shopping (difficulty to search and incomplete stock) by creating a completely unique omnichannel experience.
In this episode of #LeadershipDeepDive Hendrik Deckers talks to Jarosław Hoffmann, former CIO of eObuwie and the company's Head of Retail, Konrad Jezierski.
Table of Contents:
01:00 - Konrad Jezierski, Head of Retail at eObuwie.pl 01:44 - Digital physical stores 16:10 - The results of the project 19:09 - How business and IT collaborated 21:01 - What makes your IT department exceptional? 22:54 - What drives you in your job? 26:35 - What's unique in your organisation to make it successful? 28:21 - esize.me - 3D scanner for shoe size measurement and generating custom insoles
27:28 - Jarosław Hoffmann, former CIO of eObuwie.pl 34:56 - How IT is organised at eObuwie 36:46 - What is your management style? 38:39 - What makes your team follow your lead? 39:45 - Jaroslaw's MBTI profile 44:06 - What values do you want to pass on to your children? 45:51 - Jaroslaw's advice to future digital leaders
LEADERSHIP DEEP DIVE
In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?
Subscribe to our channel to listen to in-depth conversations with Digital Leaders!
CIONET
CIONET connects over 8000 ambitious digital leaders and businesses in 15 countries around the globe. Our community is built by CIOs from hundreds of global brands like Coca-Cola, Renault, Maersk, Barcelona Supercomputing Center, Bulgari, Daimler, Randstad, GE, Roche, as well as leading local companies in EU, South America and Asia.
https://www.cionet.com/
Geert Standaert is the CTO of Belgian telecom company Proximus and the next ECOTY finalist in our Leadership Deep Dive series.
In this episode, Geert talks about the ambitious transformation projects he has led at Proximus, but perhaps even more interestingly - about his very open philosophy on learning, teaching, creativity and motivating people.
Before his IT career took off, Geert took lessons in acting and played in a rock band. He has also taken up carpentry and he relates that to leadership, management and happiness.
Table of contents
01:40 - Transformation project #1: Proximus TV 14:31 - Transformation project #2: Mass market transformation / unifying the customer journey 17:09 - How IT is organised at Proximus 19:21 - Agile transformation at a large organisation 22:23 - The ROI of agile transformation 23:32 - How to attract the best people in IT 24:55 - Geert's management style Book recommendation: Employees first, customers second
27:44 - Diversity in IT at Proximus 30:05 - CTO's role and priorities at Proximus 32:52 - Geert's leadership style 34:02 - Geert's MBTI profile 36:46 - His personal mantra 38:44 - How do you manage stress? 40:02 - The Zen of Carpentry 41:26 - What acting lessons can teach you about leadership 45:07 - Advice to future digital leaders 47:09 - Care-frontation: how to give and get feedback 50:16 - Geert's most important values in life 52:21 - Geert's mentors 57:30 - Trust-based knowledge communities
▶ LEADERSHIP DEEP DIVE
In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?
No one, independent of the size or the market background will survive in the future without strong collaborations. - Nino Messaoud
In the 5th episode of Leadership Deep Dive, Hendrik talks to Nino Messaoud, CDO of manufacturing company Barry-Wehmiller. This conversation is a must-watch if you needed inspiration on how a CIO or CDO can disrupt not only the status quo of their industry, but even their own mindset - and do it continuously.
Nino has a very direct way of talking about questioning everything, about authentic leadership, being realistic regarding your own market position, as well as his personal approach to work-life balance, human relations and life values in general.
Nino has 27 years of experience in managing IT at national and international level. As CIO, his driving force is developing, creating and implementing new / old digital business models to show that IT can do so much more than only being a cost center. He has worked in various industries, from diamonds and furniture to machine manufacturing. Nino is also one of the German finalists of this year's ECOTY Awards.
Table of Contents: 01:45 Nino's ecosystem project at BW Papersystems. - for minimizing unnecessary operational cost 02:06 No one, independent of the size, of the market background will survive in the future without strong collaborations. 10:20 Processes of the future 12:06 What "customer-centric" can really be 15:04 Evolving business models with the customer. 15:47 How are IT/Digital systems organised at BW Papersystems? 23:39 Where are you in the global structures? 25:19 Your current fundamental role in the organisation and How IT evolved in the last years? 27:50 How easy is IT for you to attract and build successful teams? 28:11 Employee branding - transparency vs bullshit 28:36 Leadership style: truly human leadership 32:08 The challenges of finding and retaining talent 34:47 On not taking yourself too seriously 38:20 How the role of IT has changed over the years 39:15 Your MBTI profile / what kind of leader you are. 41:25 Work-life balance 46:30 What values are the most important for you? 50:22 Nino's most brilliant failure 53:05 Nino's advice to future digital leaders
LEADERSHIP DEEP DIVE
In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?
Subscribe to our channel to watch in-depth conversations with Digital Leaders!
CIONET
CIONET connects over 8000 ambitious digital leaders and businesses in 15 countries around the globe. Our community is built by CIOs from hundreds of global brands like Coca-Cola, Renault, Maersk, Barcelona Supercomputing Center, Bulgari, Daimler, Randstad, GE, Roche, as well as leading local companies in EU, South America and Asia.
https://www.cionet.com/
Miguel Teixeira has been at Renault Cacia for the past 14 years, having advanced from Business Unit Manager to head of Information Systems, Technologies and Digital Manufacturing.
In the 4th episode of Leadership Deep Dive, Miguel and Hendrik Deckers talk about Miguel's impressive accomplishment integrating multiple data and application ecosystems across the Renault IT organisation, about blockchain-based project for managing the supply chain and production. They also talk about attracting young talent to a company that's been operating for over 120 years, being an introverted leader and values that guide Miguel in work and in life.
Table of contents: 00:01:05 - Introduction 00:02:17 - Miguel's digital transformation program at Renault 00:02:17 - Integrating all digital bricks for all business units 00:09:37 - Results of the transformation 00:11:32 - Second project: geolocalised info for logistics 00:18:24 - Why use blockchain for a project like this? 00:20:27 - Filling the talent gap for advanced technologies 00:22:34 - How easy is it to attract top talent in manufacturing? 00:23:30 - What makes people want to work for you? 00:24:35 - How is IT and digital organised at Renault? 00:27:12 - Where are you on the hype curve regarding Agile and new ways of working? 00:28:12 - What is your main role and focus as head of IT? 00:31:48 - What is your management style? 00:31:50 - Keeping the young talent engaged. 00:33:22 - Your role as a CIO at Renault 00:34:32 - How would your co-workers describe your leadership style? 00:35:39 - Your MBTI profile 00:38:59 - Work-life balance 00:40:19 - What is the most important thing you want for your children? 00:41:35 - Who do you look up to? Who are your mentors? 00:42:16 - Your personal mantra 00:42:44 - Advice to future CIOs 00:44:01 - What have you learned from your mistakes?
LEADERSHIP DEEP DIVE
In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?
Subscribe to our channel to watch in-depth conversations with Digital Leaders!
CIONET
CIONET connects over 8000 ambitious digital leaders and businesses in 15 countries around the globe. Our community is built by CIOs from hundreds of global brands like Coca-Cola, Renault, Maersk, Barcelona Supercomputing Center, Bulgari, Daimler, Randstad, GE, Roche, as well as leading local companies in EU, South America and Asia.
https://www.cionet.com/
Günther Ghijsels is the CIO and CDO of Randstad Group Belgium. He is a member of the Executive Committee as of January 2018. He is also this year's finalist of the European CIO of The Year Awards 2020.
In this episode of Leadership Deep Dive, Günther talks to Hendrik Deckers about his philosophy as a business-oriented CIO, his experience with Agile transformation of a company whose motto is "Striving for Perfection", about painful events that made him become a better leader and what future CIOs must learn to thrive in the ever-changing business landscape.
Table of contents:
1:00 - Introduction 01:58 - Gunther's project: Customer segmentation (Signal? Signature?) 5:38 - How Gunther approached the development of the consultant app 7:43 - Where was the biggest challenge with change management? 10:14 - The next step for developing the program 11:10 - SAFe implementation - Scaled agile framework at Randstad Belgium 15:00 - Striving for Perfection vs. Agile 18:11 - Your role as a CIO/CDO - how it has changed, what is it now and where does it fit in the global organisation 23:03 - Your management style and strategy for IT 26:20 - How do you think your team perceive you as a leader? 27:15 - Your mentors 28:32 - Your MBTI profile 30:53 - How do you learn to say no? 32:42 - Personal mantras 33:14 - What challenges did you have to overcome in your life? 34:30 - Your advice to future CIOs 36:05 - What makes you happy? 40:20 - Your nearest future at Randstad 41:15 - Standarisation, discipline and entrepreneurial mindset 41:55 - How do you maintain entrepreneurship in a company of 39 000 employees? 42:52 - Your professional development in the nearest future 44:14 - Last remarks: Where is your digital transformation going?
LEADERSHIP DEEP DIVE
In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?
Subscribe to our channel to watch in-depth conversations with Digital Leaders!
CIONET
CIONET connects over 8000 ambitious digital leaders and businesses in 15 countries around the globe. Our community is built by CIOs from hundreds of global brands like Coca-Cola, Renault, Maersk, Barcelona Supercomputing Center, Bulgari, Daimler, Randstad, GE, Roche, as well as leading local companies in EU, South America and Asia.
https://www.cionet.com/
Rui Pedro Silva, Head of Technology Deployment at Maersk Logistics & Services, is the first finalist of The European CIO Of The Year contest that we have the pleasure of hosting on LEadership Deep Dive series.
Rui's background started with business and management education. He has gone through all the different levels inside of a technology organization and today he is talking with Hendrick Deckers about his journey of completely rebuilding IT processes at Maersk, using advanced analytics on every part of the delivery chain, about empathy and earning the trust of the IT team, about integrity, helping people find the best way to contribute to the success of an organisation, and about his philosophy of success, happiness and management.
Table of contents: 0:53 Introduction 1:52 His IT transformation program at Maersk - Agile in a big organisation - Empowering people to discover their best way to work - Data and the role of IT in business success 9:06 The plan and values behind the transformation 11:00 Initiating difficult change, trust and empathy 13:28 How people's behaviour, thinking and achievements changed as a result of the organisational transformation 16:33 What's next for IT transformation at Maersk? 19:52 Rui's projects expanding logistics management to the whole delivery chain - Building competitive advantage thanks to unique access to logistics data - Stock forecasting and just-in-time delivery 25:27 How IT is organised at Maersk 28:11 Working together across 18 countries 29:45 Rui's fundamental role in the organisation 30:50 Combining business and IT knowledge 32:47 How to attract the right talent 35:48 Why do people want to work for you? 37:55 Rui's MBTI profile 42:16 What makes him happy 43:22 Life outside of work 44:28 The most important values to pass on to children 46:12 His guiding principles in life 52:40 Work-life balance 58:32 "On time is too late" and the most valuable resource we have 1:03:45 Final comments
🟧 LEADERSHIP DEEP DIVE
In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?
Subscribe to watch in-depth conversations with Digital Leaders!
For the past 10 years, Sabine Everaet has been driving digital processes and innovation at Coca-Cola as CIO of the EMEA region. As the Chair of The Coca-Cola Company European Women Leadership Council, she is helping to bridge the gender gap in IT career opportunities and boost diversity in the board rooms.
Hendrik Deckers, founder and managing director of CIONET, is talking with Sabine about data-driven projects that she is leading at Coca-Cola, about the ROI of diversity and dialogue, and about all the things that helped Sabine become the leader she is today - from her mentors, management style, to meditation, family and the challenges of being a high-energy leader in a world that struggles with change.
▶ LEADERSHIP DEEP DIVE
In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?