Coffee with Chris: Recent Episodes

Christopher Carothers

This podcast is a series of interviews with insurance industry leaders to discuss the latest healthcare trends, industry changes, and legislative issues that impact Nevadans insurance coverages.

The host is Chris Carothers, president of an upline agency that has empowered independent brokers through education and business resources for over 50 years.

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This episode is a re-broadcast from the National Association of Insurance and Financial Advisors (NAIFA) podcast ADVISOR TODAY.

In this episode, The Advisor Today team sits down with insurance professional Chris Carothers to discuss service-based leadership in the insurance industry. Chris explains how he entered the insurance industry, success tips for young insurance agents, the importance of mentorship in the industry, and the value of joining NAIFA as an agent

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In this mini podcast, discover NCD and find out why you want to attend the May 17th broker webinar to learn about their portfolio of products.

Register for this Webinar

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Guest Letty Perez talks to Chris about the Pivot portfolio of products, practical uses, broker resources, and more.

Pivot Health is a division of HealthCare.com, a leader in technology-enabled health insurance solutions. Comprised of insurers, financial experts, and tech geeks, PIVOT HEALTH boasts budget-friendly coverage options with simple explanations.

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Chris talks with Mike Gattorna about Medico and their line of products new to NV, the Birthday Rule and more.

For more, visit: https://www.carothersinsurance.com/coffeewithchris/welcome-to-nv-medico


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Chris meets with SelectHealth Broker Manager, Jennifer Vogel to discuss the SelectHealth story, how they do things differently, and everything else that makes them unique from other carriers in the NV marketplace.

For more information and documents discussed in this episode visit our WEBPAGE.


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Chris talks with Dr. Bertoli from P3 Medical Group Whitney Ranch.  For documents and other resources related to this episode, please visit our website.


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Chris talks with John Gibbons from Mutual of Omaha about what Long Term Care (LTC) is, why it's important, and how to get it for your clients.

https://www.carothersinsurance.com/coffeewithchris


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Chris speaks with guest Letty Perez, Broker Account Executive for Pivot Health, about the evolution of Short Term Medical plans - including  current Pivot Health plan updates for 2022.

A podcast is for insurance brokers in Nevada. https://www.carothersinsurance.com/coffeewithchris


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What's New for 2022? Meet Anthem Medicare's new Regional Sales Manager Serena Farrell! She joins Chris to discuss what else is new with Anthem MAPD and Supplement plans in 2022 . 

More at: carothersinsurance.com/coffeewithchris


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In this episode, Chris talks to Tony Clark, Executive Vice President of Supplemental Insurance products for Aetna. They will cover the  CVS-Aetna merger, 2022 product offerings, new enrollment technology with auto-underwriting, and upcoming member discounts and resources like the ability to pay your premiums at CVS. 

For more information about the speaker or topics discussed in this podcast, visit: https://www.carothersinsurance.com/coffeewithchris


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Chris talks to Mike Harris, Executive VP of Business Development for our partners at GarityAdvantage to discuss:

  • What changes are coming to the Medicare Market?
  • Where is the Medicare Advantage Market Heading?
  • Best ways to market to Medicare Beneficiaries

For more about GarityAdvantage visit: https://garityadvantage.com/


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Imperial Health Plans joined the NV market last year, but they didn't charge in with an aggressive takeover plan. So, what are they doing here and what their plans? In this episode, Chris talks with Stephen Klaus, Director of Sales and Marketing for Imperial Health, about Imperial's story, what makes them unique, where they are headed in the future - and what type brokers they are looking for to partner with.

For more information, visit our website: https://www.carothersinsurance.com/coffeewithchris/what-makes-a-plan-imperial


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Chris talks to Selecthealth about their history, values, culture, and where they are heading in the NV market. 

With Guest Speakers:

  • Greg Reed, Senior Manager of Public & Community Relations
  • Amy Despain, Development Manager, Agent Relations Team
  • Ana Landeros, Small Employer and Individual Account Manager – Nevada
  • Alison Thomson, Small Employer and Individual Sales Manager

For speaker contact info, visit our website: https://www.carothersinsurance.com/coffeewithchris/who-is-selecthealth


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In this bonus episode, Chris talks with guest Joe Amato,Admin Account Manager for BBPBenefits Administration to discuss what COBRA is, who it's for, and how the American Rescue Plan Act of 2021 (ARPA) has impacted COBRA benefits. 

For related documents, visit the Coffee with Chris webpage. 


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In Healthcare related industries, we keep hearing the buzzwords - Managed Care vs. Fee for Service. 

What's the difference?  Which is better? Why are we shifting to Managed Care? How does this change the relationship with my doctor?

Chris talks to Dr. Medina Culver, D.O. from Wikler Family Practice to answer all these questions and more. 


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Chris introduces Tricia Koteras, Senior Territory Manager - West Region for GarityAdvantage Agencies.  Carothers Insurance is partners with GarityAdvantage in the NV market- offering National Medicare Products and sales resources for brokers. Chris and Tricia cover a high-level view of current industry trends, products, marketing and workflow resources around COVID. 

For contracting information visit: https://www.carothersinsurance.com/get-contracted.html


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One of the most misunderstood topics in comprehensive planning, Chris seeksstraight forward concepts about the subject that you’ll find both surprising and appealing. With Guest Larry Moore, Regional Vice President for National Guardian Life Insurance Company (NGL). 


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Chris interviews Elizabeth Maya,  Outreach Specialist for Health Plan of Nevada, about Medicaid in our community. The intricacies of eligibility, the variety of benefits, and the plethora of community resources that many may not know about, but could really benefit from during times of crisis. 

For links and other information discussed in this episode, please visit: https://www.carothersinsurance.com/coffeewithchris


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Medicare OEP is happening now - what does that mean for brokers?  Mary Granger, Broker Relations Manager for Humana joins Chris to review what OEP is, compliance during this period, and most important--what brokers CAN DO to grow their business in the first Quarter.

For more information links and documents discussed in this episode, please visit: carothersinsurance.com/coffeewithchris


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Chris talks to James Douglas, with Friday Health Plans, about shopping the labyrinth of healthcare options in our current employer health market.  Clouded by ACA, tax rules, and eligibility - they break down the mysteries of  QSEHRAs & ICHRAs, the difference between them, and their purpose in today's new company cultures. 


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What is Dispatch Health? Do your clients qualify for this service? What networks and plans are they covered by?

Find out as Chris chats with their local Community Engagement Manager, Torrie Brizzie. 


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Chris talks with Mary Granger, Broker Relations Manager for Humana about plan updates, provider network changes and more!


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Chris talks to Nicole King, Director, Broker and Community Relations for Intermountain Health about their rebrand, broker resources, and updates you need-to-know for the coming enrollment season.

Nicole King

Director, Broker and Community Relations

Office: 702.479.2230 

nking@imailnv.org


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Chris chats with the VP and Director of Strategic Communications, Kassi Belz and Regina Vaccari, about the P3 story, recent changes, and what lies ahead for the coming plan year. 


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Chris talks to Nevada Health Link's Local Broker Liaison for Clark County about State updates and what's to come during the upcoming open enrollment season.

With Guest Speaker Rebecca Lomazzo


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Bonus Episode: National General Benefits solutions provides small- to mid-sized employers with health-benefit options previously only available to large employers. Join this interview with Roger Bennett, Group Sales Representative.

For more information about this episode, visit carothersinsurance.com/coffeewithchris


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What are association health plans?  Which industries are ripe to benefit from these plans? Discover this and more with Guest Speaker: Gabrielle Sansone, VP of Sales for Prominence Healthcare


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Did you know brokers qualify for unemployment?!  What re-open changes are being discussed at our offices? How are we planning to handle AEP and retail programs? We discuss these topics, where to find the answers and more on this episode of Coffee with Chris.


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In a state of emergency, preparedness is at the forefront of everyone's mind. On this episode, we   address the role of Life Insurance products when writing coverage for  your clients. 

Learn about:

  • Living Benefits
  • Final Expense
  • How to cross-sell with both Medicare and Individual Health plans.

PLEASE NOTE: In the midst of the COVID-19 quarantine, we were unable to meet in person and recorded this episode  via conference call. We apologize for the resulting audio pauses and inconsistencies.


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Get the latest information straight from the Capital about changes in  Federal and State legislation impacting the insurance industry,  healthcare industry, and your business.  


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In this month's episode of Coffee with Chris we discuss Alternative  Health Plans. What is available for brokers to offer their clients in  various situations where they missed their enrollment period or seem to  have no other options. 

With Guest Speaker Jennifer Lorenz, Superior Benefits


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OEP Strategies with guest speakers:

Chris Carothers, President of Carothers

Empowering Independent Insurance Brokers Since 1969Nicole King, Director, Broker and Community Relations, HealthCare Partners Nevada

Dixon Keller, Director of Sales & Marketing, Humana

Carothers contracted brokers can find information, links and documents related to this episode  HERE


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