Touch Points by Malomo: Recent Episodes
Malomo
Helping ecommerce brands deliver a post-purchase experience that makes their customers fall in love.
Alex Llewellyn, Head of Customer Experience for Outdoor Voices, shares his secrets for scaling great customer experiences.
Stacy Carpenter, Director of Customer Experience at TOMS, shares how she's turned her love for design into a differentiator for TOMS.
Eric Chung, Director of Retention at Ollie, details how to better understand customers and provide them a better experience.
Rithvik Venna, Cofounder & COO of OROS, discusses how OROS began and what it's like to start a venture-backed DTC brand.