PYMNTS Podcasts: Recent Episodes
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To meet the growing demand for the functionality of open banking, financial institutions are having to balance security with customer experience. Simon Armstrong, VP of products at Entersekt, says a consistent authentication experience will create consumer trust and drive the adoption of open banking.
In this episode, Mzukisi Rusi, VP Customer Success at Entersek, speaks on The Evolving Concept of “Trust” in Banking and Payments.
When accessing their digital financial accounts, customers want to have a choice of channels and devices to use. They also want to have a great user experience (UX), whether via a desktop website, app or mobile browser.
“That flexibility is really important, allowing choice for the consumers, what works for them — and it may be different on any given day,” Lindsay Dutton, Chief of Staff at Entersekt, told PYMNTS.
Having watched FinTechs successfully launch BNPL products and services, i2C’s Ava Kelly said that banks are getting ready to enter the BNPL space in a big way. They may not be first, she said, but they will leverage key strategic advantages, like scale, deep pockets, trust and data analytics.
Andries Maritz, product manager at Entersekt, told PYMNTS in a recent podcast that traditional authentication methods must give way to risk-based authentication that learns legitimate consumer behaviors as eCommerce continues to gain ground.
With no end to the pandemic insight, companies are seeking new ways to inspire employees. Richard Bailey, executive VP of engineering at Entersekt, says it’s important to lead with empathy and create substitutes for watercooler conversations for remote workforces.
The competitive landscape is heating up for credit unions, but Tiffany Doty, senior VP of client relationships at CO-OP Financial Services, tells PYMNTS that leveraging members’ trust and data analytics are key to crafting competitive digital road maps that will serve members through the pandemic and beyond.
Streamlining and simplifying the checkout experience online and off is an industrywide obsession. From its unique vantage, PayPal has the data and the scale to know which levers and dials to adjust to ensure more completed purchases, as Senior VP and General Manager of Venmo and Head of Checkout at PayPal Darrell Esch discussed with PYMNTS’ Karen Webster.
The real world needs policing, and so will the metaverse as it starts to take shape. The opportunity for money laundering and cybertheft will be as limitless as the virtual worlds within it. And as the metaverse takes shape, protecting customers and businesses will require rigorous security and enforcement protocols, Trulioo Chief Technology Officer Hal Lonas told PYMNTS’ Karen Webster.
In October 2022 the payments industry sunsets the 3D Secure (3DS) protocol from the early 2000s, bidding farewell to passwords forever and ushering in a new authentication flow tailor-made for transacting in the connected economy, as Entersekt Product Manager, Payments Jonathan Van der Merwe explained in a recent conversation with PYMNTS.
Credit unions are expanding their digital services while continuing to offer omnichannel support. Bruce Dragt of CO-OP Financial Services says that by “credit unionizing” the services, credit unions can win back members who may have strayed to other financial service providers.
Amid the great digital shift, everyone’s competing against Amazon. Brandon Gell, CEO and co-founder of Clyde, said for smaller firms, speed is of the essence, and refining the tech stack and linking with platforms can level the playing field.
With fewer first-time users signing up for new subscriptions, customer retention is more important than ever. Darryl Hicks of FlexPay takes PYMNTS under the hood for a look at why payment authorization management (PAM) is the single-biggest lever subscription businesses can deploy.
With all the attention paid to consumer-facing aspects of the connected economy, unseen software developers are the ones responsible for actually making it work. In turn, their labor is being enabled by a growing assortment of data flows and best practices, as we learn in a conversation with PayPal Senior Director, Developer Experiences, Mudita Tiwari.
As credit unions strive to transform themselves for a digital-first world, CO-OP Chief
Operating Officer Nick Calcanes discusses the need to adopt a human-centric approach that’s focused on solving members’ problems, using people who care about fixing those problems.
With millions of consumers using BNPL in-store and online, Zahir Khoja, general manager of North America for Afterpay, told PYMNTS that the fadt-growing financing option gives merchants new tools to connect with and understand their customers.
Passwords are broken – hard to manage and no help at all when it comes to protecting consumers. Praveksha Maharaj, product manager, digital banking at global fintech Entersekt told PYMNTS its time to retire this anachronism, in favor or new standards for passwordlesss authentication.
B2B payments are moving away from paper checks and invoices and toward a B2C-like experience, complete with platforms and virtual cards. Lu (Fausha) Chen, senior strategy manager at FIS’ Worldpay, tells PYMNTS why B2B will see significant transformation within the next few years.
Many buyers are still paying suppliers with paper checks, though payments are becoming increasingly digitized. Tim Stahl, senior vice president at Versapay, tells PYMNTS that platforms and automation can streamline the reconciliation process, helping to gain visibility into everything from deposits to chasing down invoices to end-of-day cash positions.
Here’s a twist on the conventional fraud conversation: It’s not the payments that consumers make that put merchants at risk of the fraudsters, Nathan Wu-Falkenborg, vice president global strategy and analytics at i2c, told PYMNTS. It’s not using advanced technologies that can help stop account takeovers, that puts them at risk.
We’re still in the early earnings of merchants’ crafting truly omnichannel experiences. Jim Magats, SVP, omni payments at PayPal, tells Karen Webster while all firms must strive to meet consumers across “four domains” of interaction, the challenge is especially acute for smaller merchants.
Synthetic ID fraud is on the rise. Paramita Bhattacharjee, VP, product line leader for risk insights at Early Warning, tells PYMNTS that one of the most basic building blocks of identity – the Social Security number – can be used as part of a successful defense against fraudsters, helping FIs make sure they are doing business with legitimate customers.
‘Click to Pay’ was aimed at streamlining the checkout experience while boosting security in 2019. Mehdi Elhaoussine, senior vice president of strategy at IDEMIA and Ashish Bhatia, head of SRC products at Discover Global Network, told PYMNTS the tech is finally approaching critical mass — though further education of stakeholders is needed.
The increased ability to make payments quickly has opened a world of opportunities, but it has also brought with it a heightened risk of fraud. In an interview with PYMNTS, Gerhard Oosthuizen, CTO of South African FinTech Entersekt, said a future with fewer passwords and more consumer involvement in protecting their own information is the key to greater security.
As credit unions compete with digital upstarts and try to keep as much of their customer relationships intact, Todd Clark, president and CEO of CO-OP Financial Services told Karen Webster in a podcsat the successful digital path forward is probably not what you think.
Afterpay Global Head of SMB Melinda Roylett talks about how BNPL benefits small businesses during the pandemic by driving more traffic. It’s playing a key role in their resilience strategies, she claims.
In an interview with Karen Webster, Larry Diamond, founder and CEO of buy now, pay later provider Zip said what sets his company apart from others is the fact that they have a presence in 12 countries, allowing merchants to reach multiple markets with a single integration.
Whether it’s innovations in familiar tools like commercial cards, or the emergence of more novel technologies like blockchain, payment service providers should be viewed as strategic partners to drive B2B payments modernization, Worldpay Director of Product Management Andrew Wind tells PYMNTS.
Despite many FIs urgent need to modernize their systems, slow and steady fixes are often the least disruptive path to take. CheckAlt’s Director of Customer Experience Margie Huntley told PYMNTS in a recent conversation about the importance of finding a balance when transitioning between old and new.
It's often said that fraudsters never sleep but Trulioo SVP of Identity Solutions Garient Evans points out that authentication tech engineers are an equally innovative and restless bunch. Even so, he told PYMNTS the best results come when consumers take an active and collaborative role in their own security.
Despite many FIs urgent need to modernize their systems, slow and steady fixes are often the least disruptive path to take. CheckAlt’s Director of Customer Experience Margie Huntley told PYMNTS in a recent conversation about the importance of finding a balance when transitioning between old and new.
When buy now, pay later (BNPL) leader Afterpay announced plans last month to bring its installment payment plans to the Westfield Mall Group’s fleet of properties, consumers, retailers and creditors took notice. Today, Afterpay’s North America General Manager Zahir Khoja told PYMNTS, the potentialities from the pact look even better as consumer enthusiasm for physical retail is spiking.
The Buy Now Pay Later explosion among consumers and merchants has been undeniable in recent years, but according to i2c’s VP of Global Product Ryan Drew, we’ve only just begun, as mainline issuers and B2B players are now jumping on the BNPL bandwagon.
As the world of commerce gets more global and thus more complex for merchants of all sizes, Cellpoint’s Global Head Of Payments Mark Patrick told PYMNTS in a recent discussion, payments orchestration becomes a necessity. Because what merchants are seeing is they need to be able to transact whenever and however they want - without having to take on the burden of a pile of additional integrations.
BNPL has grown remarkably quickly in the market over the last several years. And it’s still just getting started, Afterpay General Manager of North America Zahir Khoja told PYMNTS in a recent conversation, as consumer demand for flexibility and control in their spending has been on the incline of late.
B2B payments are due for a digital-age makeover. Jayme Moss, EVP of Payments Operations & Strategy at Versapay said that the biggest challenges facing merchants — and their providers — are when it comes to payment processing with their supply chains, where buying and selling between enterprises is rife with friction.
Christian Ali of Entersekt explains why the best defense in digital banking comes when banks and customers work together through authentication and advanced tech.
Rectangle Health COO Scott LoPresti tells PYMNTS why the healthcare industry has lagged in its payment offerings.
Claire Cambournac-Hesterman of Limonetik discusses the changes food delivery services must make to grow across borders as they vie for international dominance.
Firms across verticals are waking up to the need for payments orchestration, CellPoint Digital SVP and Head of Product Stephane Druet told PYMNTS, as they attempt to go global, and learn just how hard CX payments can be. Orchestration done right, he says, takes the pain out of the process by making all payments, in effect, local
Boost CEO Dean Leavitt says data and payments need modern digital means (and commercial cards) for information to flow seamlessly between buyers and suppliers.
NuData's VP of Emerging Technologies Robert Capps explains why consumers need to read the fine print when downloading free apps — before their data is sold off.
Consumers have never been able to buy items from New York Fashion Week shows — until now. NYFW sponsor Afterpay is implementing “see now, buy now” for one show.
Securing financial institutions against the predation of cybercriminals isn’t always about putting the most advanced system into place COOP’s Chief Information Security and Privacy Officer Paul Love told PYMNTS. That’s important, but more important is making sure the basics are all already locked down, because offered an easier path of entry, hackers are going to take it.
Justin Fox, DevOps director at Mastercard’s NuData, told PYMNTS in an interview that passive biometrics and a layered approach to protecting and analyzing consumer-level data can be among the first and best lines of defense.
To paraphrase Mark Twain, the death of cash has been greatly exaggerated. As Blackhawk Network’s Head of Global Commerce Brett Narlinger told PYMNTS in a recent conversation, his company is bringing QR codes to cash’s funeral – and is finding some signs of life.
The friction inherent on the business side of a transaction is being addressed by payment orchestration technology. As Mark Patrick, global head of payments at orchestration platform CellPoint Digital, said in a recent conversation with PYMNTS, the days of doing business in a single-acquirer environment may be coming to an end.
For credit unions, digital banking is about the customer first and innovation second. As CO-OP Financial SVP of Technology Delivery Pam Brodsack told PYMNTS in a recent interview, that innovation can happen with APIs that are usually reserved for FinTechs, bigger banks and their developer communities.
Electronics infrastructure retailer Newegg has actually been accepting bitcoin since 2014. As VP of Finance Nikki Tanlioco recently told PYMNTS that the time is ripe for cryptos to be embraced not just within the tech industry at large, but specifically within the retail and eCommerce realms.
Healthcare debt is not a problem borne out of necessity. It happens because providers don’t have the tools in place to help head it off. As Rectangle Health COO Scott LoPresti told PYMNTS, the pressures and pains of the last year have opened the industry up to better tools for building better practices.
As Blackhawk Network's Tristan Roffey told PYMNTS, as payments intersect more closely with technology, consumers will want and need more information.
With new opportunities for commercial card adoption, Boost Founder and CEO Dean M. Leavitt says that driving value for the supplier will be critical.
Versapay CEO Craig O’Neill spoke with Karen Webster about the biggest trends ahead for buyers and suppliers, and the need for payments to smarten up in order to facilitate a more connected, collaborative ecosystem.
Tom Church-Adams of CO-OP tells PYMNTS the pandemic has demonstrated that credit unions are ready and able to innovate.
While the digital shift is quantified and consumers aren’t going back, brick-and-mortar retail still has a life, Blackhawk Network's Helena Mao tells PYMNTS.
After getting its start in the health and beauty vertical, BNPL has expanded its purchase categories. Afterpay Co-CEO and Co-founder Nick Molnar told Karen Webster that their vertical expansion is dictated by retail requests and consumer buying patterns.
BMW and Audi recently stalled their subscription offerings, but brands like Volvo drive on. sticky.io CEO Brian Bogosian told PYMNTS that automotive subscriptions can have a bright future – if they have a compelling offering.
For credit unions, service means better access and self-service delivery. Dr. Kathy Snider, SVP/group leader, engage products for the CO-OP credit union network, told PYMNTS that credit unions can serve consumers in digital-first ways by leveraging assets they already have in their toolkit.
Corporate treasury departments aren’t built for speed. But as Anupam Sinha of Citi explained, they need to be agile and flexible as they adopt digital processes.
Banks looking for innovation can stand to learn from the toy Legos. Alacriti's Mark Ranta explains how financial institutions can benefit and thrive.
The fundamental role of the corporate treasurer – to understand cash positions and optimize working capital – remains constant, but the points of friction that can stand in the way of those goals continue to evolve and intensify. The coronavirus crisis created a fork in the road for many treasurers that must now decide how to wield technology to achieve their objectives, says Lori Schwartz, Managing Director, Head of EMEA Liquidity Solutions & Global Liquidity Product Solutions Specialists, Treasury Services at J.P. Morgan. She tells Karen Webster how treasurers can approach their digitization efforts at a time when the future is anything but certain.
The pandemic has upended most every dynamic of the healthcare system from funding to operations to profits. Dominick Colabella, CEO of Rectangle Health, told PYMNTS that a drop in elective procedures has put large hospitals at a financial risk.
The corporate treasurer’s role was dramatically transformed amid a pandemic that fueled the need to optimize financial strategies, rethink business models and embrace digitization like never before. Along that journey, treasurers are turning to their banks for the tools and guidance to achieve their goals. Takis Georgakopoulos, Global Head of Wholesale Payments at J.P. Morgan, tells Karen Webster about the bank’s own modernization strategy to support clients’ treasury optimization and enterprise agility for the long-term.
It’s an industry rife with billing delays and paper-based processes. Scott LoPresti, Chief Operating Officer of Rectangle Health, told PYMNTS in a recent interview that his job is to educate providers on how to shift the industry’s business model.
Carl Robinson, senior vice president of Alacriti, told PYMNTS that bank-fintech collaborations will create more use cases for real-time payments.
Conferma Pay Director of B2B Partner Development Nick Reid told PYMNTS that suppliers are recognizing the importance of commercial cards to buyers, and they want to accommodate buyers’ payment preferences wherever possible.
Todd Clark, CEO of CO-OP, told Karen Webster in a recent conversation that he enters 2021 feeling very optimistic.
Josh Cyphers of Nvoicepay explains how finance leaders can work with their FinTech partners to achieve automation, security and efficiency — and plan for changes.
Never underestimate fraudsters; but never underestimate the power of innovation. As Trulioo COO Zac Cohen told PYMNTS Karen Webster, the key to fighting fraud is to be as flexible as the bad actors are.
Improper addressing costs US businesses billions of dollars a year. Bud Walker, chief strategy officer at address and identity verification firm Melissa, told PYMNTS that the problem is avoidable and often easy to correct.
Insurance companies just can’t shake the paper check. In a podcast with PYMNTS, Todd Tracey, executive director at MPX, Deluxe Corporation said eChecks and AI are being used to adjudicate claims and issue payments.
RTP is here and is having on impact on financial services. Sara Castelhano, J.P. Morgan’s managing director and EMEA head of payments and solutions, told PYMNTS Karen Webster that corporates have grown comfortable with banking in the fast lane.
Are all payments rails created equal? Or can merchants be rail-agnostic? Visa’s Alan Koenigsberg, Global Head of New Payment Flows, Visa Business Solutions and Tim Summers, Vice President, Visa Direct Global Segments and Market Development, said B2B payments are reaching a point where financial institutions and infrastructures can level the playing field between smaller and larger firms, at least when it comes to payments.
MerchantE EVP and Chief Product Officer Sandra Blair says that online platforms and tech-driven ways to get paid can help smooth top lines and cash flow.
Now that the holiday shopping season is here, Beth Phillips of CO-OP Financial Services explains why credit unions need to be digitally engaging their members.
There are glimmers of hope for a better retail future on the horizon, Randy Piatt, Ondot Systems’ head of product solutions, recently told PYMNTS.
The latest PYMNTS/Recurly Subscription Commerce Conversion Index finds that some 15 million consumers have signed up for at least one subscription during the pandemic. Recurly's Emma Clark tells PYMNTS why many customers are staying beyond trial periods.
There’s an imbalance in B2B payments — between buyers and suppliers, and between automation and manual, paper-based processes. Here's a look.
MerchantE CFO Shim Steinmetz told PYMNTS Karen Webster that the pandemic has made those capabilities more urgent so that business owners can focus on what they do best.
Chad Buckendahl, vice president and general manager at subscription platform operator sticky.io told PYMNTS that benchmarking and data analytics can help define key performance indicators.
With The Clearing House’s infrastructure up and running, RTP has now moved past its first wave of financial institutions. Mark Ranta, payments practice lead at FinTech Alacriti, told PYMNTS in a recent interview that new use cases could spur wider adoptions.
I2c president Jim McCarthy told Karen Webster that he sees hope for simplicity as his company partners to bring an open-banking inspired card product to market at hyperspeed.
The great digital shift has exposed glaring inefficiencies in corporate back offices. Treasury departments need to modernize and that's not all. Here is a look.
Lisa Shields of FISPAN explains how advanced technologies can help capture new types of data and leverage that data to offer more relevant products and services.
Payroc CEO Jim Oberman told PYMNTS that the current economic climate could give surcharges new traction.
Preparation for “normal” fraud activities won’t cut it anymore. Today, companies need to become completely digital to protect against fraud. Trulioo shares how.
Bruce Dragt of CO-OP Financial Services explains how credit unions can provide easier, more secure and more integrated payments experiences for consumers.
Domenico Scaffidi, head of market infrastructures for FinTech software maker Volante Technologies, told PYMNTS that cloud technology and digital transformation have created better trust and security for its banking partners.
Although regulators are coming down hard on Big Tech these days, Jim McCarthy of i2c and Karen Webster of PYMNTS wonder if anti-tech sentiment is a good idea.
What does the shape of recovery look like? Even with a new surge of virus cases coming, MerchantE CFO Shimon Steinmetz told Karen Webster in a recent conversation that an Airbnb IPO and increased mortgage applications are the economic tea leaves we need to see.
Dominick Colabella of Rectangle Health explains how technology offers a bridge for healthcare providers to get revenues back on track amid the pandemic.
In an interview with Karen Webster, Emanuela Saccarola, Global Head of Product for Cross-border Payments at Citi, notes that the transition to digital shopping and eCommerce demand re-examination, and streamlining, of the payments process.
Paytronix CEO Andrew Robbins tells Karen Webster that restaurateurs have gotten very creative in serving up digitally enabled solutions to meet their consumers’ needs – and the rapid evolution we’ve seen so far is just the beginning. Here’s what’s next.
Although lower costs and P2P payment systems have allowed more users to enjoy the ease and benefits of the banking system, 1.7 billion adults are still unbanked.
Mark Ranta of Alacriti talks about why next year will be revolutionary for real-time payments and why it will take collaboration to make the method ubiquitous.
Lyn Tran of sticky.io explains how brands can leverage customer data from all channels to put the customer at the center of the digital commerce experience.
Entersekt SVP of Product Christian Ali told PYMNTS that the means by which banks authenticate their suddenly digital users must change in the age of COVID-19.
Mary Beth Joiner, senior vice president, relationship management at Comdata Corporate Payments, said that there have still been pockets of resistance in making the great B2B digital pivot. Corporate executives had been focused on price — the costs involved in shifting to digital payments — but now they are more focused on two other “Ps,” -- process and pain. Here’s how forward-looking, digitally-focused improvements can be made.
This year’s holiday shopping season will look like none ever seen before. As shoppers continue to flock to digital commerce, merchants’ CFOs and treasurers won’t only be tasked with ensuring consumers’ online payment demands are met. J.P. Morgan Merchant Services CEO Max Neukirchen tells Karen Webster how CFOs must wield the power of data to adjust their liquidity management strategies in an omnichannel sales environment.
The pandemic a mergers and acquisitions, the deal-making and IPO booms within the payments space. In an interview with Karen Webster, Jim McCarthy, president at i2c, said that a great digital shift will spur tie-ups of all sorts as incumbents seek to move quickly to modernize their tech stacks. Here’s who might be in the cross-hairs and why.
The Covid-19 pandemic advanced digital progress about ten years over the course of ten weeks, leaving community banks and credit unions playing catch up with their big bank and FinTech competitors in terms of digital offerings. The goods news, OnDot's head of product solutions Randy Piatt told PYMNTS, is they can get there with the right focus on building the right foundation.
The public sector is facing two key challenges today: under-investment in technology, and a mass exodus of talent as 40 percent of its employees get ready to retire. Luckily, digitization can tackle both of these issues. Ceridian Industry Principal, Public Sector Gianluca Cairo tells Karen Webster how payroll modernization can attract a younger generation of employees looking to make a difference with their work.
In corporate banking, the unified, holistic view — of where payments are going, what’s coming in, what it means for cash accounts — is becoming a necessity. In a podcast interview with Karen Webster, Harpreet Grewal, COO of Volante Technologies, said several friction points still exist in corporate banking, but they are issues that can be solved through the joint efforts of traditional financial institutions(FIs), FinTechs, and cloud technologies – all of them, working together, to disrupt corporate payments.
Shim Steinmetz of MerchantE discusses the cash flow challenges that many businesses are facing and what it will take for firms to live, survive and thrive.
Lukayn Hunsicker of Feedzai discusses the rise in electronic payments and the subsequent rise in fraud, as well as ways financial service providers can fight it.
Covid-19 changed a lot of things, but consumes enthusiasm for online gaming, Fiserv’s senior vice president of gaming and sports solutions George Connors told PYMNTS in a recent conversation is undimmed. But that doesn't mean that consumers expectations for their experiences haven't risen, or that online casinos don't have a lot of strategizing to do around payments and disbursements.
For financial institutions (FIs), five years from now, the data center will be extinct. In an interview with Karen Webster, Vijay Oddiraju, founder and CEO of Volante, said technological agility is critical to creating efficient (and fast) payment systems. FIs pivot to meet the expectations of consumers and enterprises — and here’s how they can do it.
3D Secure, the first time through, created a lot of friction in the buying process for consumers that tended to leave them feeling more annoyed than secured, and more inclined to abandont their purchases. But as PAAY CTO Adam Gluck, explained, the new version has taken a lot of the pain out of the process, and turned 3DS into something that has the potential to truly change the security landscape for the better.
Dean M. Leavitt, founder and CEO of Boost Payment Systems, notes that the B2B ecosystem may be ready to abandon the paper check.
Mark Ranta, payments practice lead at Alacriti, tells PYMNTS that advanced technology can help drive decision-making to optimize payments through smart routing.
The pandemic has reshaped how we deal with merchants and those who don't adapt to more digital services, risk losing business. Here's what to do to fix that.
Vincent Caldeira, Chief Technologist, Financial Services, APAC at Red Hat, said that moving to the digital age will require banks to renovate their suite of core banking functions to the cloud – and to microservices.
Barley Laing, managing director at Melissa, tells PYMNTS in an interview that there’s no one-size-fits-all approach to identity verification – but points to roadmaps to keep the fraudsters at bay.
eCommerce penetration has exploded in the pandemic periods, Fiserv's VP of Strategy Chris Abele told PYMNTS, and isn't likely to go back any time soon. It's why now is the time to be building for what's next, across channels and even as changes are happening real time still. It's a big challenge, he noted, but one that will end with a better world of commerce on the other side than what existed before.
Payoneer shares why when legacy banks and FinTechs work together, small and medium-sized businesses benefit especially in the ongoing push to digitization.
While 2020 was supposed to be a tipping point for faster payments in the U.S., adoption hasn’t been as widespread as many would have liked. There are complex roadblocks that hamper the nation’s real-time payments journey, yet according to Manish Gurukula, CEO of Alacriti, financial institutions are in a powerful position to drive traction. He tells Karen Webster how finding the most monetizable use cases can help hit the gas pedal on real-time payments ubiquity.
In an interview with Karen Webster, Patrick Luther, industry principal of financial services at Ceridian, tells how on-demand pay can help improve the overall financial situation for those working in the sector.
Dr. Kathy Snider of CO-OP Financial Services discusses how credit unions can help members engage digitally from onboarding through use of products and services.
InstaMed CEO Bill Marvin discusses the ways healthcare providers have shifted to digital amid the pandemic and what they should be doing to prepare for the future.
The pandemic pushed us to do all things digitally while creating new areas of attack. Financial institutions need to protect against these attacks. Here's how.
Conferma Pay's Director of Banking Greg Thompson explains to PYMNTS why virtual cards are becoming increasingly key in managing that changing landscape, and keeping payments both efficiently flowing and better secured.
The rise of Banking-as-a-Service has accelerated the ability of traditional financial institutions to adopt new technologies and adapt to customer needs.
“Digital first” isn’t a buzzword in financial services any more — it’s reality. PSCU shares how credit unions can capitalize to improve services and expand.
Deluxe Managing Director of Payment Advisory Services Dave Robertson explained why transitional services are more in-demand than ever, and how banks can elevate their data strategies to kill the friction of clients’ AR modernization journeys.
Comdata’s Tad Fordyce explains how AP solutions providers can differentiate themselves, and why cooperation might be more valuable in today’s volatile market.
Anupam Sinha, managing director, global head of domestic payments and receivables at Citi, on how DTC and B2B eCommerce models will benefit from treasurer input.
Ceridian SVP of Retail John Orr tells Karen Webster that firms must make lemonade out of lemons to develop a harmonized, value-added human capital management strategy.
From the back office infrastructure of financial institutions to the growing number of domestic and global payment networks, the world’s financial ecosystem is highly fragmented. Yet interoperability is essential to achieving speed, efficiency and security when moving money – and data. Red Hat Chief Solutions Architect, Financial Services Marius Bogoevici explores the value in messaging standards, and the progress the market has made towards cooperation
Check fraud is a particularly massive threat, yet as OnPay Solutions President and CEO Neal Anderson told Karen Webster, migrating to electronic B2B payments isn’t the end-all solution to combating the ballooning fraud risk.
Conferma Pay CEO Simon Barker talks about the ways companies can embrace a decentralized spend management strategy and potentially optimize controls.
While DTC had been a rising sales model pre-pandemic, it seems like in a post pandemic world almost every brand is trying to figure out the best way they can use digital channels to sell to customers directly. sticky.io's Ro Bhatia explained that there is a a right way to do it - that allow brands to move across the maximum number of channels smoothly - and a not so right way that tends to burn bridges as it forges new paths.
Meitra Aycock, senior vice president at Comdata, discusses why monetizing a virtual card program is a valuable first step toward digital B2B payments.
Warren Perlman of Ceridian says reimagining how and when employees are paid is long overdue as nearly one in three workers runs out of money before payday.
Ramón Villarreal of Red Hat discusses the biggest barrier to real-time payments ubiquity and what’s helping organizations overcome resistance to change.
Ingo Money EVP Lisa McFarland on how digital identity can help entities authenticate endpoints without compromising speed or user experience.
Zac Cohen of Trulioo discusses the need for innovation in digital identity verification and the two big problems the industry faces: access and participation.
Neal Anderson of OnPay Solutions discusses how finance teams can capture the most value from virtual cards that coexist with a mix of payment tools.
Nick Molnar, co-founder and U.S. CEO of Afterpay, discusses how luxury retailers can leverage digital channels to grow their customer base amid the pandemic.
Payoneer discusses how value-added financial services can solidify employer-freelancer relationships and promote economic growth in the global gig economy.
Online merchants should focus their internal resources on their core business applications, sticky.io Chief Technology Officer Clark Huang told PYMNTS.
Tim Hooley of Red Hat offers a guide to making progress in the journey toward fully automated back offices.
Boost Payment Founder and CEO Dean Leavitt tells Karen Webster what it takes for firms to optimize card spend, and why suppliers are embracing card acceptance.
Brett Narlinger of Blackhawk Network explains how cash can be an onramp to the digital world.
Payoneer VP of the Americas, SMB Iain McNicoll says the question for retailers is how they can integrate more creatively to a digital future post-COVID.
In an interview with Karen Webster, Entersekt CEO Schalk Nolte explains why digitally established global identities and trusted endpoints are critical means of achieving genuine account security.
Tom Reuter of Deluxe discusses how P&C insurance carriers can ensure business continuity and security as they transition to digital disbursements.
Julie Negrete-Anderson of OnPay Solutions discusses why accounts payable teams have to modernize their operations by shifting to digital.
Main street USA has been hit incredibly hard by the Covid-19 pandemic, and left with incredible difficulties upgrading and updating their operations to the age of digital as they have no revenue coming in to support the change. In this podcast , Opportunity Fund CEO Luz Urrutia, told Karen Webster the PPP program was a good start, but far from a finish.
Boku CEO Jon Prideaux says carrier billing is evolving toward carrier bundling as telcos realize they have more to leverage than just their billing capability.
Marcy Campbell of PayPal talks about why physical merchants need to start reexamining their reopening plans when it comes to digital-first consumers.
Zac Cohen, COO of Trulioo, tells Karen Webster complex issues surrounding ID verification, public health and even fraud are front and center. Cohen explains why digitized “immunity passports” are under scrutiny – and controversial to boot.
Entersekt's Mzukisi Rusi said the stage has already been set for the shift to digital banking, but timeframes have been shortened with bank branches shuttered.
Jeff Chambers, president at PSCU’s Lumin Digital, tells Karen Webster that CUs can more than hold their own – if they leverage the assets, like trust, they already have on hand.
OnPay Solutions President & CEO Neal Anderson spoke with Karen Webster about how organizations can work strategically with FinTechs to make the greatest digitization impact with the least amount of disruption.
As Boku CEO Jon Prideaux told Karen Webster, consumers are often unaware that technology in tracking and tracing efforts can actually protect their privacy.
PSCU President and CEO Chuck Fagan says credit unions have had to adapt business models to be even more customized around the needs of users amid the pandemic.
Fraudsters are also shifting their targets — and methods, too as commerce is done digitally. Rob Tharle, head of fraud strategy at NICE Actimize, told PYMNTS why the battle against the bad guys needs a multi-layered approach, and a ‘hub’ model that can identiy high risk transactions, to boot.
The pace of innovation adoption in the post pandemic world has been remarkable to witness Afterpay CEO and co-founder Anthony Eisen told Karne Webster in a recent discussion. Three or four years worht of advances have happened nearly overnight as consumers have dramatically refit their lives around digital consumption. The oppurtunity for retailers, he noted, is to reach a rapdily expanding digital audience, the challange is finding the right playces to make the connections. Which is why, he noted, Aterpay has focused its offering to merchants not just around its payment services, but it's status as a digital meeting place.
Eyal Shinar of Fundbox explains why real-time data access, ML and automated credit management streamline the B2B payment process — and can help firms thrive.
Boston’s Petit Robert Bistro, one of the city’s fanciest French restaurants, started 2020 with high hopes. But that all changed and here's the new normal.
For credit unions, the shift to digital banking amid the pandemic was quick. Todd Clark, CEO of CO-OP Financial Services, discusses what’s next for CUs.
Ceridian has launched its latest payroll innovation, Dayforce Wallet, which leverages the Dayforce platform’s capabilities to deliver on-demand payment.
https://www.pymnts.com/news/faster-payments/2020/disrupting-traditional-payroll-new-economic-world-normal
Scott Young, PSCU’s vice president of Innovation, credit unions (CUs) tells PYMNTS that for those CUs seeking to cement customer loyalty through tech-driven innovation, there’s one mantra to keep top of mind: “Easy is the new loyalty.”
Deluxe discusses the benefits of embracing B2B payments while preserving check workflows to ease friction for both buyers and suppliers.
OnPay Solutions discusses the impact of remote working on digitizing accounts receivable and accounts payable, with long-term changes to invoicing and payments.
Scott Galit, CEO of Payoneer, says the coronavirus's impact will be deeply felt across all avenues of retail — giving new rise to cross-border eCommerce.
Fiserv and its myriad grocery industry partners are taking a look at building what’s next for a world of commerce that will likely never be the same.
Matt Redwood, global head of Self-Service Solutions at Diebold Nixdorf, tells Karen Webster the stage is set for self-service retail to gain traction.
Daniela Mielke, CEO at RS2 Software, tells Karen Webster, how APIs can help integrated software vendors (ISVs) and PayFacs make payments “invisible.”
Johan Gerber, EVP of cyber and security products at Mastercard, talks with Karen Webster about the deluge of chargebacks headed toward the payments industry.
Chuck Fagan of PSCU says credit unions navigating digital age challenges must change their mindsets and use their resources in a more “universal” manner.
Australia's Afterpay Co-founder and CEO Anthony Eisen talks to Karen Webster about the challenges of launching the BNPL company in the U.S.
In the restaurant sector, untold numbers of eateries have gone dark, or have shifted away from dine-in to takeout, like Noodles 102 in Rhode Island.
Many stores are closed because of the coronavirus pandemic, and Fiserv discusses why retailers should use this time to come up with an omnichannel commerce plan.
Ron Holt, founder of cleaning franchise Two Maids and a Mop, discusses why maid service isn't just a luxury these days, especially amid the coronavirus pandemic.
Ava Kelly of i2c told Karen Webster that reaching “top of wallet” means examining time to market, tailoring offerings to segments and personalizing interactions.
Rich Johnstun of Diebold Nixdorf tells PYMNTS how financial institutions need to manage the technical aspect of ATMs to see where attention must be paid.
Ondot CEO Vaduvur Bharghavan discusses why a financial institution's app isn't just a nice tool to offer customers, but the key to an FI's very survival.
Christopher Conner, chief client officer at Payrix, delves into the data that software firms must examine to create a holistic view of merchants' needs.
Daniela Mielke, CEO of RS2 Software, discusses why software companies may be missing the chance to offer a creative experience in the quest to drive margins.
Payrix talks about the technology that needs to be in place to support the smallest startup to the largest enterprise-focused payments facilitator.
OnPay Solutions COO and Founder Juliet Negrete-Anderson discusses why the digitization of B2B payments will only happen in the 2020s with choice and ease of use.
With banks unable to fill Southeast Asia’s $175B SMB funding gap, tech firms like ridesharing businesses and food delivery company Grab are stepping in.
With banks unable to fill Southeast Asia’s $175B SMB funding gap, tech firms like ridesharing businesses and food delivery company Grab are stepping in.
Tipalti looks back at 10 years of innovation in accounts payable and talks with Karen Webster about the key sweet spots in driving value for corporates.
Miguel Gamino, executive vice president of Enterprise Partnerships and Head of Global Cities at Mastercard tells Karen Webster, that collaboration (through Mastercard’s City Possible initiative) across private sector, cities, governments and academics is key to making cities ‘smarter.’
Afterpay explains why it decided to go public just nine months after its first round of funding — and how that early risk has paid off.
The corporate treasurer has evolved from a siloed back-office function to a strategic driver of real-time cash management. Their banking needs are more complex than ever, and treasurers are willing to ditch providers to access the technology they need, as J.P. Morgan’s EMEA Head of Wholesale Payments, Shahrokh Moinian, tells Karen Webster.
Ingo Money CEO Drew Edwards tells Karen Webster that it’s health care's turn to shine, go digital, and finally kill the check. Here’s his prescription on how to get there.
Ingenico ePayments explains how tech, data and a customer-focused payments strategy can foster a sense of intimacy for travelers when booking trips via mobile.
Robert Butler of Payrix discusses how technology mixed with human interaction can help mitigate some risks associated with payments integration.
Significant changes, many brought about by younger consumers and increasingly digital operations, are producing shifts in the hospitality industry.
In a new PYMNTS interview, Paul Stadler, SVP at USA Technologies, talks about how ML and AI are working to create more sophisticated unattended retail.
In a new PYMNTS podcast interview, John Owens, GM, Partner Credit Card Group at U.S. Bank, goes deep into the ways to build such a strategy, and talks about how to match those plans with quickly changing consumer habits, especially among millennials.
Matt McConnell, COO of USA Technologies, tells Karen Webster that machine learning and predictive analytics will catapult vendors and merchants – harnessing the explosion of consumer data -- to the next stage of unattended retail: The age of ubiquity.
Afterpay, the Australia-based POS financing service made for millennial payment flexibility, receives an endorsement from the Kardashian family's retail empire.
Endava says merchants, and merchant service providers (MSPs), must invest in value-added services and increase tech spending to keep up with consumer demand.
Retailers have increasingly been turning to technologies such as artificial intelligence (AI) and machine learning, especially in unattended retail.
Bento for Business CEO Farhan Ahmad tells PYMNTS that half of all small to medium-sized businesses cite cash flow management as their biggest challenge.
The idea of bringing payments in-house, as part of software offerings — and helping merchants embed payments in their chosen verticals — is gaining traction.
DataVisor discusses the rise in fraud during the holiday shopping season, as criminals target customer service retailers with such methods as reshipping fraud.
RS2 explains how data can be monetized by ISVs and merchants in the age of the IoT, and deliver actionable insights for a memorable consumer experience.
Time is money and when small businesses can access their funds faster they have the opportunity to better deploy capital to grow — move the economy forward.
Bob Butler of Payrix talks about the evolution of customer expectations, and how payments fit into the equation of delivering a seamless commerce experience.
Big mergers, integrated services and POS systems were the subjects of a recent PYMNTS podcast featuring Karen Webster and Neil Randel, CEO at First American.
Instant payments are still in their early stages, but Ingo Money CEO Drew Edwards looks toward the future and talks about how to make them ubiquitous.
Mitch Doust of Cover Genius talked with Karen Webster about how consumers would likely spend more with merchants if insurance was offered at the point of sale.
Fiserv discusses the importance of ensuring only legal gambling transactions as more states accept online sports betting and mobile payments for those wagers.
Ingo Money CEO Drew Edwards says the next phase for instant payments will be less about getting them done, and more about what new things can be done with them.
Digital payments have given rise to increasingly sophisticated unattended retail models. In an interview with Karen Webster, Maeve McKenna Duska, SVP of USA Technologies, explains why the lines are blurring across brick and mortar retailers and other players seeking a claim to the impulse buy.
Endava discusses the progress of value-added payment services into 2020, and the opportunities for merchants to build better payment experiences for consumers.
When it comes to fraud, the important thing is what you don’t know, said Yinglian Xie of DataVisor, a company that uses AI to help businesses deter fraudsters.
Diebold Nixdorf Director of Self-Service Carl von Sydow tells PYMNTS, merchants have to pay attention to what their stores' unique data is telling them.
Matt Good, senior vice president at Elan Advisory Services, talks about how merchant services can give smaller banks an edge over larger competitors.
Payrix tells how fully integrated payment solutions can provide merchants, especially SMBs, with the customized tools they need within their specific verticals.
Managing supply chains and B2B payments can be made easier by automating processes, which can help reduce the challenges of cross-border commerce, MSTS says.
Corcentric explains how invoice micromanagement hinders corporate progress, but digitizing B2B payables processes with automation technology boosts efficiency.
Chuck Fagan, CEO of PSCU, tells Karen Webster the state of the credit union is strong – but to keep growing, CUs must embrace the digital age in a bid to gather momentum among Millennials.
With the recent launch of the Apple Card, Apple has signaled that they seek to offer a better user experience than banks. Now, FIs have some catching up to do.
Consumers want control — the type of financial services control that could reduce their risk for fraud and leave them responsible for more authentication tasks.
With ongoing shifts in payments, commerce, security and transparency, corporate cash managers have a lot on their plates. So, what lies ahead?
Martin Hitch, co-founder of Bossa Nova, tells Karen Webster that robots in the aisles can pinpoint problems on shelves before they become pain points – leaving time for staff to do what they do best: Interact with other humans.
Passwords are slowly dying and will be replaced by biometric forms of authentication in the next three to five years, estimated Philipp Pointner, CPO of Jumio.
Customers expect more from transactions than just simply making payments. The way i2c sees it, they want speed, reliability and security — an experience.
Retailers and grocers want to streamline the in-store checkout experience and boost conversions. Diebold Nixdorf says transactional data can help.
The gig economy is transforming the U.S. workforce and Mastercard says pay advance needs to evolve and grow along with it.
Qwil CEO Johnny Reinsch tells Karen Webster that paying gig workers instantly is good business for employers – and good for society, too.
Ekata CEO Rob Eleveld talks about how to create robust verification systems and the challenges that SCA will bring for merchants and payment services providers.
Mobile innovation has made the quick-service restaurant experience easier and more enjoyable for consumers, but Kount says QSRs need safeguards in place too.
Success in digital payments and innovation requires cooperation and collaboration, including with FinTechs, according to FIS' Jim Johnson in a new interview.
For the internet to truly live up to its potential as the everything store, it's not enough to just have everything imaginable up for sale. Availability is only as good as a customer's ability to quickly find what they want - and purchase it without incident. And to make that happen, Yapstone EVP and CTO Sanjay Saraf says, requires diverse data streams and powerful AI to put the consumer, and their whole journey, into context.
Backed by $60 million in fresh capital, Patreon wants to increase its presence and help the artists and other creators who use its platform to build brands.
In an new interview, Denise Stevens, senior vice president of product delivery and innovation at PSCU, talks about how to bridge the loyalty gap.
Boku CEO Jon Prideaus tells Karen Webster that the mobile phone is the right idea when it comes to a mobile authentication tool - but SIM data is a much better way to do it.
FIs and FinTechs need look no further than the spike in mobile check fraud to see their instant payment future, Ingo CEO Drew Edwards told Karen Webster.
The best approach to stop fraudsters, DataVisor says, is an effort uniting telecoms, merchants, machine learning technology and an educated, vigilant consumer.
Sharon Butler, executive VP of global education at Flywire, tells Karen Webster that payment plans can ease many pain points of paying for college tuition.
Corcentric discusses a platform approach to ePayables adoption, stressing the importance of keeping the supplier in mind to digitize accounts payable.
First Data VPs Jeff Gheraldi and Scott MacKay say that in-car commerce must consider changing demographics, payment security and the move away from car ownership.
When it comes to payment options offered by public utilities, progress toward digital can seem frustratingly slow, and for good reason.
As financial institutions adopt innovative technologies, credit unions are realizing that without better customer data analysis, they risk being left behind.
Joe DeRosa, EVP of Global Sales at i2c, tells Karen Webster that firms must eye the "digital native" — and be courageous — when bringing new services to market.
Cash is king when it comes to tipping, even though the service industry is moving to quicker, even instant, payments, says Ingo Money's CEO Drew Edwards.
It can be easy to forget – especially for people plugged into digital payments and commerce – that much of the world still revolves around analog processes. That holds especially true for service retail, as Nicky Koopman, SVP of content and value-added services at AEVI, explains in a new PYMNTS interview. The benefits can be significant, and for all types of businesses.
Artificial intelligence is effective in reducing fraud, but few financial institutions use it. Akli Adjaoute, founder and CEO of Brighterion, examines why.
The line between physical and digital transactions is becoming ever more blurry as omnichannel as a concept is expanding beyond its "classic" retail definition and into the entire gig and service economy. Digital platforms powered by ever more advanced payment methods are the magic that is making it work, according to YapStone CTO Sanjay Saraf, and their ability to build trusted transactions between relative strangers with well aligned goals.
Instnt's Founder and CEO Sunil Madhu, and Mimi Salcedo, the company’s co-founder and VP of product, share how to make eCommerce onboarding less frustrating.
Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell services.
Will kiosks, vending machines and intelligent cabinets help retailers compete against Amazon Go? Worldnet CEO says there opportunity for new business models.
DataVisor explains how deploying machine learning and AI is the best way to protect social media against online fraud and other such digital attacks.
The adoption of electronic payments in India is underway and the ACI president explains how it will grow, with players like Facebook, Paytm and GooglePay.
CO-OP Financial Services discusses how credit unions are looking to payment solution providers to help them woo members with comprehensive mobile banking.
PSCU SVP of Data and Analytics Jeff Carelli says credit unions must use data analytics for fraud detection and anti-money laundering as well as member support.
When things go wrong for a marketplace consumer, the customer service representative becomes the stand-in for the whole company. Which is why Yapstone EVP of International Operations Peter Rowan says it is important to make sure staff are trained to make things right for customers ASAP.
Trust is the currency on which marketplaces run, but it is a hard thing to build and maintain in a world where attacks by cybercriminals are constant. Yapstone Chief Information Security Officer Richard Noguera tell Karen Webster that they key isn't just building smarter and better tools, but really rethinking the full range of contexts they can be used in.
Visa talks its Visa Next platform's API use cases, designed for developers at issuers and processors to build new digital payment experiences, and what's next.
Interac discusses the crucial need for consumer trust in the growing digital economy, particularly in commerce and payments, as 2019 fast approaches 2020.
In the developing world, push payments offer more secure, inexpensive and transparent transactions for consumers, merchants and issuers in B2B and P2P use cases.
EML discusses the advances of prepaid cards, with such use cases as payroll and online gambling, and how consumer experiences are critical as cards go mobile.
Accounts payable processes are anything but efficient, mired as they are in paper and manual labor. Waiting for the fax to break is no spur of change – but as Matt Clark, president and COO of Corcentric tells Karen Webster, focusing on people, process, and of course automation, can soothe AP pain points.
In a new PYMNTS interview, ACI’s Mike Braatz describes what makes the ideal omnichannel experience in 2019, and how to craft profitable experience around that.
Envoy tells how digital technology can enhance office logistics, such as eliminating paper logbooks in the lobby or improving the meeting space booking process.
Jessica Moran, general manager of Paymode X Business Solutions at Bottomline, tells Karen Webster, collaborations between FIs and FinTechs can smooth the digital transition for corporate clients.
Citi discusses collaboration in payments innovation, and how financial institutions (FIs) and FinTech firms can partner to advance global digital payments.
Ingo Money’s Drew Edwards talks with Karen Webster about the challenges to overcome as the transition to faster payouts kicks into high gear.
Nishant Phadnis, head of transformation and growth at Rentals.com, talks with Karen Webster about how to shift those payments to digital – even for old school DIY landlords – while also using it to ease property rental friction point chafing.
Consumers are getting more impatient and digitally-minded when it comes to all types of payments, and that includes disbursements from corporations and other companies. In a new PYMNTS interview, Wirecard’s Deirdre Ives talks about how leading organizations are grasping the many benefits of digital disbursements, and the gains made by firms that have taken the plunge.
Entersekt explains how financial institutions can leverage digital financial services and their long-standing customer relationships to achieve more success.
Credit union customers want all the speed and friction-free convenience the digital era has to offer, PSCU's Denise Stevens says, but they also want security.
Vodafone explains how Internet of Things (IoT) technology and use cases are emerging to create new revenue streams and operational efficiencies as 5G rolls out.
Worldnet CEO Will Byrne tells Karen Webster that new opportunities for retailers and vending operators will shift the job market.
As Whitepages CEO Rob Eleveld tells Karen Webster, PSD2 and its SCA mandates, coming in September, can help reduce friction and boost conversion in the long run.
Fiserv’s Paul Diegelman and Family Plan’s Laura MacMahon talk about how an app can help bring harmony to broken families.
Sean Rathjen, president and CEO of Consumers Credit Union of Illinois, one of the largest CUs around, talks with Karen Webster about how to embrace disruption while still retaining the trust of consumers.
Karen Webster and Brighterion’s Akli Adjaoute dig deep in how smart agents can help FIs and consumers, and what’s coming next for this part of the AI landscape.
Replacing a card for most customers is a long, fiction-filled hassel. But, Bharghavan Vaduvur, CEO at Ondot told Karen Webster, increasingly it doesn’t have to be - as FI are migrating toward digital tools that cut a lot of the pain from the process. It’s a striking example, he noted, on how giving customers digital controls and windows into the process can power engagement and push revenue.
TransCard CTO David Samples tells Karen Webster that open APIs levels the playing field for payments providers while adding value.
Yapstone’s Mike Gramz and Karen Webster dig deep in how to use data, machine learning and rules-based systems to build more trust while keep friction and fraud low.
Amir Wain, i2c CEO, weighs in on why it is crucial for financial institutions to picture the entire consumer journey when embarking on new innovations.
Some convenience stores are great when it comes to innovative experiences. But the majority of them aren’t, according to Diebold Nixdorf’s Director, Service Station and C-Stores Ulrich Seeman. He told Karen Webster that while the independent operators that dominate the industry want to innovate into the digital age - they are held back by the lack of off the shelf products that make that transition possible.
Money moving easily and instantly between accounts – and P2P as a bellwether for expectations of what FIs can and should do? Fiserv’s Derek Swords, EVP of product management, electronic payments, tells Karen Webster in a podcast that innovation plus trust can pay dividends for firms willing to do a “fast follow” onto consumer to consumer transactions, with Zelle’s heady growth as a model.
Only one percent of proceeds from financial crimes are intercepted, which means the bad guys are getting away with hundreds of billions of dollars, even trillions. Trulioo General Manager Zach Cohen tells Karen Webster that AML and KYC efforts can be enhanced if FIs think of compliance as a revenue generator, and seek partnerships with tech-nimble firms in a sandbox environment.
A new PYMNTS interview delves into why there are significant gaps between what merchants think about payments innovation and what they actually do.
Everyone else is making money off your data, so why not you? SRAX has launched a blockchain based platform that puts consumers in charge of their identity – and charging advertisers and brand to find out and use individuals’ details. CEO Christopher Miglino explains why he thinks his firm can stand the traditional platform model on its head.
Yapstone's Kurt Bilafer talks to Karen Webster about what makes the “perfect” payments and commerce experience, in terms of trust, security, fraud and friction.
Digital services are expanding and providers are working to make customer experiences more contextual, but none of it can work well without payments.
In a new PYMNTS interview, Karen Webster talks with Whitepages Pro CEO Rob Eleveld about the challenges of meeting today's PSD2 deadline, and why merchants may need to take the lead and push issuing banks toward PSD2 goals.
There are a lot of worries keeping corporate cash managers up at night, but Manish Kohli, Global Head of Payments and Receivables at Citi, says three major factors come to mind: geopolitical volatility, cyberthreats, and the emergence of new business models in an interconnected global market. Kohli told PYMNTS' Karen Webster about the cross-border payments innovations at the intersection of these issues, and the role of collaboration to deliver corporate treasurers peace of mind.
Karen Webster talks with Grab’s Reuben Lai about navigating growth, moving into new payment services, dealing with varying cultures and tapping into the rise of the region’s middle class.
Global growth is no longer only for the big leaguers. Not only is it easier than ever to expand across border, it’s expected, said Tipatli CEO Chen Amit. While stepping into new markets can be exciting for an expanding business, accounts payable is often an after thought, leading to a rude awakening of the risks and challenges of international supplier payments.
Companies that fail in their data-monetization efforts run the risk of falling behind on innovation and losing customers and revenue.
Worldnet explains how, amid the Amazon and Uber effects, unattended retail is gaining traction, and how providers must prepare for an unattended payments shift.
Consumers may not love checks, but they'll often opt for them in a disbursement setting because they're reliable...if slow. But increasingly, he noted, as customers are becoming more used to digital payment methods and the speed that comes with them - what consumers are increasingly demanding, according to TransCard CEO - is robust optionality so they can chose to be paid just how they want, exactly when the want - and still fill secure that everything will happen smoothly and safely.
In a new PYMNTS interview, Sanjay Saraf, chief product and technology officer at Yapstone, discusses how to build online marketplace trust.
Ingo Money CEO Drew Edwards talks about the state of consumer disbursements in the age of digital payments.
Entersekt says pairing the inherent consumer trust in banking with mobile devices can help banks adopt a successful omnichannel approach and boost engagement.
There’s room for payment technology providers to marry speed and safety as IoT transforms the way consumers receive and make payments. According to NMI CEO Vijay Sondhi, government efforts can help with security, and loyalty programs can help with consumer stickiness.
According to the second annual PYMNTS/i2c Innovation Readiness Index, FIs are less well positioned to innovate than they were at this time last year.
Customers love mobile banking, but also like going to the bank branch. Diebold Nixdorf’s Heather Gibbins talks about how banks can meet those complex needs.
Consumers can no longer be counted on to come to a bank, and for Green Dot, the question has become how to bring the bank to those customers.
The Internet is great for getting information to the masses, and terrible at protecting them from fraudsters who compromise consumers’ data and passwords to steal…well, everything. Amid the growth of connected commerce, Boloro CEO Karl Kilb says, the best way to safeguard transactions in the age of PSD2 and GDPR is to separate authentication from transactions and keep sensitive ID-focused data offline where it belongs.
P97 discusses the emerging connected-vehicle ecosystem, in which voice-assistant tech will open up commuter commerce and payments, and redefine backseat driver.
In this episode of "State Of", Fiserv’s Tim Ruhe, vice president, real time payments, weighs in on why we are at the beginning of a long term movement to real time payments in the US. Even with 56 real time payments rails on the horizon – and no shortage of complexity to connect FIs with those rails – he says we’re right where we need to be.
Alternative payments for leisure travelers exploded in 2018. And as Kristian Gjerding, Chief Executive Officer at CellPoint, and Ralph Kaiser President, CEO & Chairman of UATP, told Karen Webster the growth is really just getting started. Consumers have been trained to expect to pay their way, and players that want to keep flying the friendly skies need to deliver in those desires or risk saying goodbye to their customers.
The workforce skews tech savvy, younger…and remote. The way we pay and get paid is ever more intuitive, cued by Amazon and Uber. So it is – or should be – with corporate expense management, says PEX founder and CEO Toffer Grant. Embedding payments into workflows via “implied approval” can save money and grant the greatest gift of all to companies and workers – time.
Financial institutions are taking a closer look at artificial intelligence, but the road to true AI — as opposed to machine learning — can be complicated. Misconceptions about AI — about the data involved and its organization — can also hamper efforts. In this PYMNTS podcast, Karen Webster talks with Brighterion CEO Akli Adjaoute about getting past those mistaken views so that FIs can gain the benefits of AI.
Reviewing the latest edition of the PYMNTS/Hyperwallet Gig Economy Index, Hyperwallet SVP, Digital Markets, Michael Ting noted that payments isn’t just about getting the funds to workers fast for marketplaces, but getting them there fast and instantly useful to the worker. And that, he noted, is just a starting point; it only gets tricker from there.
Africa is home to 54 countries and hundreds of millions of smartphone users – young and tech savvy and ready to embrace digital payments and banking. Emergent’s Saqib Nasir talks about the opportunities and challenges that confront his firm – from FX to lack of infrastructure - in tackling the next great eCommerce frontier.
Today 135 million American commute for a combined 51 minutes a day - and activity that is worth nearly $230 billion in associated commerce. And, P97 Network’s CEO Don Frieden told Karen Webster - we’ve only seen the very beginnings of what will be a major sea change in just how connected commuters are and how they use will use those connections. But the wait won’t be much longer, because the connected car future is in the fast lane, and picking up speed.
In this PYMNTS podcast, Karen Webster and Ondot CEO Bharghavan Vaduvur talk about the best ways to gain profitable cardholders, and how to keep them and make them brand ambassadors for issuers.
Among the latest in real-time payments infrastructure is Australia's New Payments Platform, which KPMG helped develop.
Transactional data is nothing new but mobile technology enables issuers and merchants to have what amounts to conversations with consumers — which, in turn, can boost customer acquisition and revenue, and reduce fraud. In a new PYMNTS podcast, Karen Webster talks with Ondot Systems CEO Bharghavan Vaduvur about the best ways to reach consumers with offers, alerts and other features without coming across as nagging or overbearing — and why context and location matter more than they used to.
Seamless commerce was one of retail's favorite buzzwords in 2018. But, as WePay's Rich Aberman told Karen Webster, most of the ecosystem is still thinking too narrowly about checkout along when they use the phrase.
First Data tells how digital growth among QSRs is leading to enhanced loyalty programs and marketing via data as consumers increasingly turn to mobile orders.
Secure Remote Commerce means a single digital terminal can be used to create a secure, interoperable online checkout experience.
WePay Co-Founder Rich Aberman says the new risk management world requires a more integrated approach.
Brighterion CEO Akli Adjaoute says true artificial intelligence can help companies manage consumer debt.
DataVisor says thieves will be busy this holiday shopping season on online marketplaces, seeking to monetize the stolen data that they've gathered.
What if AI could replicate the old reality of having a banker who not only had the time to deal one-on-one with customers, but knew who they were as people?
In this podcast with Karen Webster, KPMG Partner John Hallsworth discusses Open Banking in the U.K. and beyond.
Consumer loyalty and payments help drive retail innovation, according to the new Retail Innovation Readiness Index from PYMNTS and AEVI. And new technology eases some of the pain of innovating. But not all businesses have the skill or confidence to improve their retail and payments processes — and that means trouble down the road. Karen Webster and AEVI CEO Mike Camerling dig deep into the results of this new report and talk about overcoming the hurdles to profitable innovation.
Instant Onboarding gets a lot of attention - but according to WePay co-founder, some of that enthusiasm is a bit misplaced. First, because the real innovation isn’t allowing merchants access to payment services in real time - it’s in dynamically managing the risks associated with them in real time once they’re on the platform. Second, he noted, the idea of “onboarding” for payments capacity - is heading for a major disruption.
Checks, despite their near-extinction in consumer payments, remain alive and well when it comes to corporate B2B payments. TransCard CEO Greg Bloh discusses why.
Mastercard’s most recent earnings results underscore the lure of B2B payments done beyond paper means.
AI can help FIs prevent fraud. Bringing AI-powered services to the masse means robo-advisers become truly “smart,” intuitive – and conversational. Brighterion CEO Akli Adjaoute tells Karen Webster that “smart agents” tech predicts what consumers need and want…by putting everything in context, word by word.
The new “Commerce Connected Report” from PYMNTS and First Data finds that grocery and food merchants are helping to lead the way for online retail.
The average woman is not wearing about 70 percent of the fashion items in her closet, according to Tulerie founders Merri Smith and Violet Gross, and eventually those clothes are either given away or sold. But with this week’s launch of their new fashion rental platform, the two are hoping to open up a third option - and maybe change the future of how fashionistas shop designer brands.
The devil is in the details and the devil is in the balance sheet of companies where trade credit has been extended (a la Sears) -- where public company debt stands at 45 pct of GDP. Jerry Flum, CEO of CreditRiskMonitor, expands on his comments made at the PYMNTS B2B conference and shows how massive defaults loom spelling trouble for all of us
The recent Danske Bank money-laundering scandal illuminates banks' insufficient AML solutions, pointing to AI-based systems over rules-based to identify fraud.
There are good reasons for merchants wanting to be central to their payment flows and other financial service offerings. According to WePay's Rich Aberman, it gives them the most direct control of their destiny, good or bad. However, he says, as software providers’ offerings get slicker, merchants can increasingly have the control they want, while eschewing the compliance and risk hassles they don't.
DataVisor CEO says firms must step up AML solutions so AI and machine learning can fight online fraud in real time and secure bank data prior to cyberattacks.
As instant and faster payment options become more common and rise in demand, WePay’s Rich Aberman expects for costs to go down and further fuel demand.
Advances in mobile technology, biometrics and other areas tease a cardless future, but consumers still reach for their payment cards.
Andrew Byrne of myPOS says cash is no longer king in 2018, which means it’s time to upgrade the international digital payments game for SMBs and consumers.
In this week's podcast, WePay Co-founder Rich Aberman talks to Karen Webster about how POS advancements are future-proofing today's retailers.
Retailers are using new forms of customer data, applying AI and machine learning to CRM. First Data's Glenn Fodor says this is the next generation of eCommerce.
The early days of self service were a bit bumpy in terms of functionality and obvious usefulness - DieboldNixorf’s VP of Retail Strategy Arvin Jawa told Karen Webster.
A new report from PYMNTS and Braintree deconstructs the appeal of contextual commerce. Braintree’s Azita Habibi talks with Karen Webster about the findings.
Investing in the right startup can be difficult. Samantha Ghiotti from Anthemis shares her thesis on where in FinTech they’re looking now.
Speed to market and making decisions on the fly — no easy task when it comes to payments innovation. According to i2c's Lisa Fugate, reaching for scale in new markets means playing in the sandbox to test and learn in real time.
NXP Semiconductors, Visa and Mastercard are launching mWallet 2GOm, a white-label service aimed at smoothing efforts to develop mobile wallets. As Rafael Sotomayor, SVP at NXP Semiconductors, tells Karen Webster, commerce is fluid across devices, and OEMs need support from the experts.
In the digital world, identity is more valuable than the contents of one’s house. And that will have significant impact on the future of commerce and payments. Tony Ball of Entrust Datacard describes how trust is changing — and what it means for industry players.
Tony Ball, senior vice president and general manager of Identity and Access Management, Entrust Datacard, discusses the evolution of trust in a mobile and digital world during an interview with Karen Webster for PYMNTS’ “Economy of Trust” podcast series.
In an interview with Karen Webster for the PYMNTS “Economy of Trust” series, Ray Wizbowski, chief marketing officer for Entrust Datacard, discusses how to maintain and build trust with banking customers as digital takes over. Bank branches can play a significant role even as more transactions move to mobile channels.
In this episode of the PYMNTS “AI Myths” podcast series, Brighterion CEO Dr. Akli Adjaoute told Karen Webster how true AI, applied correctly, can boost core functions of a financial institution when it comes to loans and more.
Every organization wants to protect its customers from fraud at the same time that it provides them a top-tier experience. Brighterion CEO Akli Adjaoute explains how AI, done right, can accomplish this - but done wrong, it can cost orgs more than money in declines.
Akli Adjaoute, CEO at Mastercard’s Brighterion unit, said data breaches and credit card fraud are more prevalent than people think.
https://www.pymnts.com/fraud-prevention/2018/brighterion-credit-card-fraud-prevention/
Adobe director Michael Klein thinks the retail apocalypse is overstated, and says that many brands are getting the personalized retail experience right.
CEO Nick Greenfield explains how the company pairs the delivery model with financing and other modern techs to make straight teeth accessible and affordable for everyone. Greenfield also looks to the future, where rising healthcare costs could continue to drive evolution in this slow-changing market.