A Server's Journey: Recent Episodes
Rocky DeStefano
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
Rocky and Larry discussion the world in relationship to being a Server Leader in today climate. The world, two stores, the family and how to get Larry married.
Spiritual Life is important.
Rocky needs to watch The Chosen.
Larry has and it has had a profound effect on his life and understanding the Bible.
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Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.
In this week's episode, we talk about Alexander Hamilton, one of the Founding Fathers of the United States. He was an American statesman, politician, legal scholar, military commander, lawyer, banker, and economist. His life went on to inspire the award winning musical: Hamilton.
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Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.
In this week's episode, we talk about Joan of Arc, a heroine of France for her role during the Lancastrian phase of the Hundred Years' War, eventually canonized as a saint.
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Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.
In this week's episode, we talk about Attila the Hun, known as “Flagellum Dei,” or “scourge of God,” Attila the Hun was one of the most fearsome enemies the Romans ever faced. He was the ruler of the Huns from 434 until his death in March 453.
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Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.
In this week's episode, we talk about Cleopatra, the last active Pharaoh of the Ptolemaic Kingdom of Egypt.
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Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.
In this week's episode, we talk about Adolf Hitler, an Austrian-born German politician who was the dictator of Germany from 1933 to 1945. We discuss the difference between influence and morality as we analyze the traits of this infamous, despicable, person and how he rose to power.
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We celebrate our half way point in our "Influential Leaders in History" series with an informative 3 show mini-series: Think Macro / Invest Micro with Blake Bozarth (host of the podcast Leadership on Purpose and Founder & CEO of CoThryve).
In the last episode we all got to know each other and introduced Blake and his story to our audience as well as introduced ourselves to the audience of his show: Leadership on Purpose.
This week we've released two episodes, Thick Macro on A Server's Journey and its counterpart, Invest Micro, on Leadership on Purpose.
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Leadership on Purpose Links:
Podcast | Website | LinkedIn
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We celebrate our half way point in our "Influential Leaders in History" series with an informative 3 show mini-series: Think Macro / Invest Micro with Blake Bozarth (host of the podcast Leadership on Purpose and Founder & CEO of CoThryve).
In this episode we all get to know each other and introduce Blake and his story to our audience as well as introduce ourselves to the audience of his show: Leadership on Purpose.
A Server's Journey Links:
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Leadership on Purpose Links:
Podcast | Website | LinkedIn
Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.
In this week's episode, we talk about Franklin D. Roosevelt, an American politician who served as the 32nd president of the United States from 1933 until his death in 1945.
A Server's Journey Links:
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Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.
In this week's episode, we talk about Abraham Lincoln, an American statesman and lawyer who served as the 16th president of the United States from 1861 until his assassination in 1865.
A Server's Journey Links:
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Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.
In this week's episode, we talk about Sir Winston Churchill, former Prime Minister of the United Kingdom, a British statesman, army officer, and writer.
A Server's Journey Links:
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Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.
In this week's episode, we talk about George Washington., an American political leader, military general, statesman, and Founding Father who served as the first president of the United States.
A Server's Journey Links:
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Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.
In this week's episode, we talk about Dr. Martin Luther King Jr., an American Baptist minister and activist, widely known as an influential leader of the Civil Rights Movement from 1955 until his assassination in 1968.
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Despite working together in human societies for millennia, why is it still so hard to move together in the same direction? In Teams that Swear, Adrian Baillargeon breaks down the art and science of maximizing the potential of teams. Ideal for current and aspiring managers, or team members who want to make a difference, Teams that Swear can help create teams that swear by each other - and not about each other.
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Adrian Baillargeon Links:Website | Teams that Swear
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Join us today in Part 2 of our conversation on leadership competencies. What makes a good leader and what are some qualities worth focusing on? In this week's episode Rocky, Larry and Gabby (or Gary) discuss morality in leadership, dealing with tough situations, and some personal challenges.
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Join us today in Part 1 of our conversation on leadership competencies. What makes a good leader and what are some qualities worth focusing on? In this week's episode Rocky, Larry and Gabby (or Gary) discuss morality in leadership, dealing with tough situations, and some personal challenges.
A Server's Journey Links:
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Lea is a passionate human connector, inspirational speaker and community builder. As a Chinese ethnic descendant, who was born in Vietnam, Lea and her family fled communism. They survived the perilous journey on a derelict boat, escaping from the oppressive country in 1979. She endured many challenges in the refugee camps in Indonesia and eventually made it to the United States.
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Lea Tran Links:Website | Buy Her Book
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Merry Christmas to all of our loyal listeners!
This week we discuss tactics leaders can use to motivate and encourage your team to be the best they can be. These are gifts that will keep on giving! We have tips that can be applicable to anyone because after all, everyone is leading someone or something.
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This week we reflect back on 2020 and it's unpredictability. What impact have the events of this year had on us all? What do people need from their leaders in times of crisis and fear?
Our guest this week is Annie Pumariega. Annie is a UCF Alumni graduating with a degree in Hospitality Management, specializing in weddings and events. Annie worked for the Omni Orlando Resort as Catering Coordinator, now works for The Church at South Lake as Special Events Coordinator / Women's Ministry Director. Additionally, she also works part time for Eventfully-Yours as a wedding planner. She's an aspiring podcast creator and mom of 2 adorable kids, Grayson (9) & Ava (7).
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This week's episode we talk with Jan Edwards. Jan is the founder and President of Paving the Way Foundation, an organization that is a fierce disruption in the cycle of child trafficking around the globe. This is accomplished through educational and training programs that empower communities to break the cycle. Jan spent over 25 years as an executive in sales and marketing working with organizations like Time Warner, Bright House, the United Nations and other international groups, before taking on the worldwide initiative to prevent children. Paving the Way has educated over 13,000 youth and adults the past 3 years.
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This episode we had the opportunity to sit down with Alex Chausovsky. Alex is an accomplished Speaker and the Senior Business Advisor at ITR Economics. He is a highly experienced market researcher and analyst with more than a decade of expertise in subjects that include macroeconomics, industrial manufacturing, automation, and advanced technology trends.
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Tune in this week to hear from our guest, Bing Oliver!
Bing has served as a top-performing business consultant and franchisee with Chick-fil-A, where he had a reputation for innovation, creativity, team building and great friendships. His Chick-fil-A restaurant in Boone, NC was known as “Boone’s best place to work and eat.” He now owns Peake Coaching & Consulting where he uses climbing analogies and creative thinking to help leaders and teams reach their peak.
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Omar L Harris is an Award-Winning and Bestselling Author of 4 books, Former GM GSK Indonesia, and Intent Consulting LLC Founder with 20+ year global pharmaceutical industry veteran and former executive (GSK, Pfizer, Merck, Allergan and more). Harris is now a Management Consultant, Motivational Speaker, Gallup Certified Strengths Coach, and Entrepreneur. Based on building high-performance organizations on four continents, Harris shares his team leadership strategies and success stories in 2 new books: “The Servant’s Manifesto” (April 2020) and “Leader Board: The DNA of High Performance Teams” (June 2019).
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This week we discuss leadership with Kevin Harrison. Kevin is an established business leader, having dedicated the last 31 years to owning and operating two successful Chick-fil-A franchise locations in Virginia. He now leads in multiple business arenas, which include both individual and group leadership coaching and consulting through his company Uncommon Influence. Kevin is also the author of Uncommon Influence: The Key to a Lasting Ministry.
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Kevin Harrison Links:
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This week we discuss leadership with Adam Mendler, the Chief Executive Officer of The Veloz Group, where he co-founded and oversees ventures across a wide variety of industries: Beverly Hills Chairs, a leading office furniture e-tailer; Custom Tobacco, a one-of-a-kind cigar customization e-commerce platform; and Veloz Solutions, a technology consulting and software development practice. Adam remains active in each portfolio company, providing strategic guidance and support. Adam also provides business thought leadership as a speaker to businesses, universities and non-profit organizations; as the host of the podcast Thirty Minute Mentors; as an expert regularly cited in national media outlets; and as an advisor, consultant, coach and board member.
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Adam Mendler Links:
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In honor of Halloween, this week's episode is all about "The Scary Side of Leadership". Tune in as some unfamiliar voices (including a mad scientist) talk about some of the fears associated with becoming a leader.
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In this episode we talk with Allison Day and Jeff James, key members of The Bedford School. The mission of The Bedford School is to maximize the potential of students with learning differences and develop foundations for success. We discuss how they have adapted their teaching methods in order to help students learn in different ways.
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In this episode, we invite Jack Kennington and Andrew Barnes, Rocky's colleagues, to talk about their experience with servant leadership. Jack and Andrew were present during Rocky's formative years in leadership. Jack, who lives in Tennessee, works with hospice currently but was with Chick-fil-A for 20 years, 13 of which as an Operator of his own store. Since then, he has had a total of 6 Operators, with a focus on 4, come out of his location. Rocky and Andrew reflect on what it was like to be lead at a young age by their previous operator, Jack. Andrew discusses with Rocky the impact Truett Cathy had on his life.
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In this episode we've invited Dee Ann Turner, one of our favorite guests, back on the show for the one year anniversary of her book: Bet On Talent. We discuss the evolving culture of Chick-fil-A as a corporation and the importance of culture in any organization. Dee Ann touches on the difference between simply hiring people and selecting talent. We also talk about the importance of future team members having character and chemistry with your team. You can pre-order Dee Ann's new book, Crush Your Career, which is scheduled to be released in March 2021.
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Dee Ann Turner Links:
Bet On Talent | Crush Your Career | Facebook | Instagram | Twitter | LinkedIn
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In this episode Rocky talks with one of his favorite Chick-fil-A Consultants, Victor Sanchez. Victor was born and raised in Puerto Rico. He has a Bachelors degree in Purchasing Management and Masters in Marketing. Victor has worked for The Coca-Cola Company for almost 21 years in multiple roles within Supply Chain and Marketing. He is now going into his 6th year as a Business Consultant at the Chick-fil-A corporate office. Victor tells his leadership story and the critical lessons he has learned along the way. Rocky and Victor review their experiences with different leaders through out their careers and how they impacted them both positively and negatively as well as how they have applied these experiences towards their own leadership styles.
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In this episode Rocky talks with one of his favorite Chick-fil-A Consultants, Victor Sanchez. Victor was born and raised in Puerto Rico. He has a Bachelors degree in Purchasing Management and Masters in Marketing. Victor has worked for The Coca-Cola Company for almost 21 years in multiple roles within Supply Chain and Marketing. He is now going into his 6th year as a Business Consultant at the Chick-fil-A corporate office. Victor tells his leadership story and the critical lessons he has learned along the way. Rocky and Victor review their experiences with different leaders through out their careers and how they impacted them both positively and negatively as well as how they have applied these experiences towards their own leadership styles.
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In this two part episode we talk with Captain Michael Abrashoff on how he did the unthinkable and turned his ship around. As the new Commander of the USS Benfold, the challenges he faced were staggering, with low morale and the highest turnover rate in the Navy. Few thought the ship could improve. Yet 12 months later it was ranked #1 in performance -- using the same crew. Rocky and Mike discuss how to create a positive work environment with your team, especially when entering conditions where a negative precedent has been set. We learn how Mike quickly gained the trust of his crew members through servant leadership.
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Mike Abrashoff Links:
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In this two part episode we talk with Captain Michael Abrashoff on how he did the unthinkable and turned his ship around. As the new Commander of the USS Benfold, the challenges he faced were staggering, with low morale and the highest turnover rate in the Navy. Few thought the ship could improve. Yet 12 months later it was ranked #1 in performance -- using the same crew. Rocky and Mike discuss how to create a positive work environment with your team, especially when entering conditions where a negative precedent has been set. We learn how Mike quickly gained the trust of his crew members through servant leadership.
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Mike Abrashoff Links:
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This is the second half of "The 10 Commandments of Leadership" episode featuring our host Rocky Destefano and a new addition to the team: Gabby Seeley. Gabby is a new business owner offering social media management, graphic design, photography and more digital solutions for businesses who need them. In this episode, we talk through the remaining "Leadership Commandments" (although we may get off topic here and there).
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Rose Creative Links:
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In this episode Rocky takes a trip down memory lane with four of his former employees, all of whom have gone on to serve as leaders within the Chick-fil-A Corporation. We are accompanied by Tim Douglass (Chick-fil-A Operator / Russellville, AR), Rob Kramer (Chick-fil-A Operator / Jacksonville, FL), John Francisco (Chick-fil-A Operator / Memphis, TN) and Kyle Brown (Chick-fil-A Interim Manager & Grand Opening Supervisor / Brownwood, TX). Each of them share their insight on what it was like to be lead by Rocky through out different stages of his leadership experience, as well as how they have been shaped into the leaders they are today.
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In this episode Rocky takes a trip down memory lane with four of his former employees, all of whom have gone on to serve as leaders within the Chick-fil-A Corporation. We are accompanied by Tim Douglass (Chick-fil-A Operator / Russellville, AR), Rob Kramer (Chick-fil-A Operator / Jacksonville, FL), John Francisco (Chick-fil-A Operator / Memphis, TN) and Kyle Brown (Chick-fil-A Interim Manager & Grand Opening Supervisor / Brownwood, TX). Each of them share their insight on what it was like to be lead by Rocky through out different stages of his leadership experience, as well as how they have been shaped into the leaders they are today.
A Server's Journey Links:
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Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this episode Rocky takes a trip down memory lane with four of his former employees, all of whom have gone on to serve as leaders within the Chick-fil-A Corporation. We are accompanied by Tim Douglass (Chick-fil-A Operator / Russellville, AR), Rob Kramer (Chick-fil-A Operator / Jacksonville, FL), John Francisco (Chick-fil-A Operator / Memphis, TN) and Kyle Brown (Chick-fil-A Interim Manager & Grand Opening Supervisor / Brownwood, TX). Each of them share their insight on what it was like to be lead by Rocky through out different stages of his leadership experience, as well as how they have been shaped into the leaders they are today.
A Server's Journey Links:
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This is the first half of "The 10 Commandments of Leadership" episode featuring our host Rocky Destefano and a new addition to the team: Gabby Seeley. Gabby is a new business owner offering social media management, graphic design, photography and more digital solutions for businesses who need them. In this episode, we talk through the first five "Leadership Commandments" (although we may get off topic here and there). Stay tuned for part 2 in the near future.
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Rose Creative Links:
Website | Contact | Instagram | Facebook
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Joa Macnalie talks about her journey of becoming the leader she is today. She tells the story of how she overcame challenges, sometimes through sheer will power and other times with the guidance of influential leaders in her life. She discusses her experience with leadership from coaches while playing sports at a young age. We talk about family, how she became an author and the story behind her children's books, her run for City Council and how her faith impacts her leadership style. Join us for this raw discussion full of depth and inspiration from this amazing young woman.
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Joa Macnalie Links:
Website | Fundraising | Instagram | Pre-Order her new book!
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In this episode Russ Sloan, talks with us about his experience as a coach and leader over the years. Russ has served in a myriad of leadership positions through out various industries. Listen as he talks about the variables between them all. Russ discusses his experience being lead by 4 separate hall-of-fame coaches during his football career. We talk about challenges new business owners may face. Rocky and Russ exchange words over Sam Walton, founder of Walmart and the future of athletics in the wake of the COVID19 pandemic.
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In this episode Bob Ehmann, retired missionary, talks with us about how to be a servant leader. Rocky and Bob discuss his life of serving through missions. They reminisce about how he came to meet his wife of 55 years as well as his experience being a servant leader in the church. Additionally, Bob touches on how he has chosen to follow God's guidance throughout his life of missionary work over the past 53 years.
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Jeff Rogers talks about his businesses, Stewardship Advisory Group and Stewardship Legacy Coaching. His book, Creating a Thriving Family Legacy, touches on the outpour of Roger's passion; that we free ourselves to be open to financial freedom so we can give more freely to God's kingdom. Listen as Jeff tells us his story in ministry and how he embraced his calling to enter financial ministry through the lens of God's word.
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In this episode, Rocky joins with Tony McCoy, former NFL football player and current pastor of Hope International Church in Groveland, Florida. McCoy's background from the NFL to ministry left him with a pointed passion for leading by serving others. His church, Hope International, stands by a mission statement to save, encourage, and change. Together the team talks about what inspires them most to serve their community and how we can support black lives during this historic time. How are you using your voice as an ally? What can you do to support your black brothers and sisters?
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Rocky and Larry take a second look at what it takes to lead your team during crisis.
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Happy Hump Day! Today we're celebrating an Epic Moment of Leadership from 1789 and talking about how to lead your team during these uncertain times. Rocky and Larry use an article by the CEO and founder of Root Inc, Jim Haudan, to talk about crisis leadership. Let's expand on how validating your people's feelings can actually allow your business to come out better on the other side!
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Today's episode includes special guest Desmond Clark, NFL tight end for the Miami Dolphins and Chicago Bears. Together we talk about Desmond's rise from poverty to success, his book, The Principles of Winning, and the importance of matching your vision with concrete plans.
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Best selling author Patrick Lencioni takes the floor to discuss his latest book, “The Ideal Team Player,” and why you can’t fake humility in the workplace. Find out what sparked Pat’s passion in forming his management consulting firm, The Table Group, and relish this opportunity to pick Lencioni’s brain about his unique writing routine, favorite authors, and a workplace environment that starts and ends with genuine concern about the people who work there.
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Today's episode features multi-talented entrepreneur Chris Krimitsos, founder and Chief Creative Officer of one of the largest gatherings for podcasters in the world, Podfest Multimedia Expo.
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Rocky, Foster, and Larry address how to lead during the Covid-19 global pandemic. The trio talks about the importance of quick and effective action plans, a simple and empathetic communication plan, and a transparent approach to problem solving in the workplace. We know that no business leader has ever gone through anything like this before, so we're diving into how to best lead your teams by protecting their safety, keeping them calm, and maintaining overall efficiency.
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Grab a glance at Chick-fil-A’s roots from just seventy five stores to two thousand with Vice President of High Performance Leadership, Mark Miller. From Kodak’s refusal to see digital photography’s writing on the wall to Chick-fil-A’s search for resources on how to find and keep workers, Miller reviews just how important it is to listen and adapt to the ever-evolving talent pool. Learn how to tell the story of a better boss, a brighter future, and a bigger vision to a generation that craves working for an organization that makes a difference.
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Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A’s success, Dee Ann Turner, talks how to create a remarkable culture that rewards both your team and your guests. Turner emphasizes the importance of “principle” based leading rather than “rule” based leading, and even the reason why “My Pleasure” stuck and the chain achieved legendary customer service recognition.
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Re-run of our favorite QVC tv host: Dan Wheeler, one of our guests with an over 40 year career in television broadcasting. While Dan’s professional life thrived, his personal life came crumbling down when his wife, Beth, was diagnosed with stage four cancer. Through these life altering events, Wheeler chose to define his purpose and inspire others around him to make the most of their time after retirement. Listen to hear Wheeler talk about his wife’s unending capacity to love, his new ministry “Fearless Faith,” and his first book release, “Hurricane of Love.”
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Re-run of this classic episode, where we talk about about how the “why” in business can’t just be about profit if you want to stay motivated while the chips are down. Learn how to communicate purpose with a team just looking for a paycheck, and help your employees pinpoint and develop their strengths instead of harping on their weaknesses.
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Guest Chris Krimitsos comes on the show to talk about Podfest, a national podcast festival that draws creatives from all over the world. Here we're talking about Chris's book, Start Ugly, and his drive to create community and connect people and resources. Dive in as we reference some of the greatest podcasts like Biz Women Rock!, Stem Talk, and more.
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From Ikea's mission statement (which we love) to Mind Tool's tips to crafting your own mission and vision statement for your business, we get down to the nitty gritty of how exactly to find your business' purpose and how to know when to change it.
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Today's guest, experienced army lieutenant Al Cartwright, shares the leadership principles he learned from Officer Candidate School and in the field. Al Cartwright entered the army as an enlisted trooper and quickly rose through the rank of lieutenant colonel. From infantry officer to army aviator, Cartwright became qualified in both fixed wing aircraft and helicopters, accumulating over 6,000 hours of flight time. In addition, he served as a commander of eight helicopter gunships and supported Project Delta, a special forces unit in Vietnam awarded a multitude of recognitions. Cartwright accumulated over the years many accolades, such as the Legion Flying Merit, Distinguished Flying Cross, The Bronze Star, eleven Air Medals, six service ribbons, two campaign ribbons and much more. Cartwright shares his invaluable experience in the field, and his main takeaway proves one of the greatest servant leadership theories: that to lead well, you must never be afraid to let your team teach you what you cannot teach them.
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Rocky, Larry, and Foster talk about how your value system shapes who you are as a leader. In light of the Covid-19 pandemic, we believe that knowing your values is an integral part to how we respond to circumstances out of our control. Join us as we talk about the five reasons a value system will keep you on course to be the leader you want to be.
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So you've decided to lead by serving. How do you help craft a mission and vision statement for your business? Mike, our resident "numbers guy" talks about how vision is only relevant if you can measure it in the numbers, and Rocky dives into some tangible real world examples of mission statements from Tesla, Nike, Chick-fil-A, and more that hit the mark. Foster ties knowing your vision and mission back into how business leaders must know their why.
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"You can't be perfect, but if you're vulnerable, and you just admit if you screw up, that means a lot. I think people have learned more from my failures than my successes." Rocky, Foster, and Mike take a hard look at the M-word: mentoring!
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Author Kim Patton talks about her infertility, adoption, and how she's learned to serve others through her own struggles.
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Rocky talks about the origins of servant leadership, slavery, Plato and Aristotle. Today we're talking about the competing ideologies of Jesus' way and the way of others. We're unpacking how Jesus' words, "Love one another as I have loved you" paved the way for today's servant leadership model.
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What's the first step to becoming a servant leader? Looking at your heart. Today we're talking about four "Red Flag Qualities" that mean you're in desperate need of some servant leadership.
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What's OUR why? We believe the world needs more servant leaders, and we are intent on making that happen. We talked about the theory behind "The Why," we talked about businesses that SHOW us their "why," and now we're talking about how to be practical about USING your why. Mike Hodes joins us to talk about how to apply your "why" practically in not just your own business, but your life.
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Apple's 1984 Super Bowl commercial launched their "Think Differently" campaign, never even showing a computer. Their capitalization on their own "why" is a prime example of why consumers are loyal to businesses and their goals rather than just their products. Today we dive into the specifics of which companies sell their "why" well; from the toothbrush company Quip to Supply Single Edge Razors, take a journey with us as we dissect our favorite business' missions and why they work.
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Our 2020 motto: Less Rocky, more Foster. Foster joins the team as an actual paid member of the Server's Journey team and helps Rocky dive into "The Why." From the biology of what we do to the philosophy of why we do it, this episode covers everything to do with why knowing your "why" is just so important. Today we're breaking down the critically acclaimed "Find Your Why" from Simon Sinek. Did "the why" launch Apple to its renowned success?
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Part 2 of this informative series.
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Who doesn’t want their daily Starbucks run for free? As a business owner, purchase a few gift cards before you start the day and empower your team to give this gift to someone of their choosing. Through this, your culture of caring starts to grow.
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Journey with Rocky and Mike Hodes as they reach into their tool box to find out what it takes to be a Servant Leader. Listen to remind yourself of how a servant leader leads, that it's okay to fail, and why it's important to value your team.
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Recognize that each member of your team brings value to your work-life. Instead of thanking your workers on a surface level, be sure to bring up the specifics of their positive action! Employees work better when they know their actions are noticed and appreciated.
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Happy New Year! More leadership moments and journeys to come in 2020!
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Merry Christmas from all of us at A Server's Journey.
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Caleb Stimmell comes on to talk about his role as a community relations specialist at Kids Central Inc. This Central Florida licensing agency focuses on building better lives though preserving families, foster care and adoption. Caleb's wealth of experience with the foster care system started young; his parents served as foster parents and ultimately ended up adopting six of Caleb's now current siblings. Join us to learn more about the rising need for foster care, gap programs, and what you can do to support them.
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Don’t end your day without thanking and encouraging your team at least ten times. How to keep track? Dimes.
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Part Two of our podcast with Mike Hodes as he talks about his transformation from a leader who viewed workers as commodities to one who started viewing their humanity.
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Write letters of encouragement to your team to inspire and promote a positive work environment.
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Mike Hodes talks growing up with a troubled family life and his journey to becoming a technical salesman. Join us for an episode that takes you through the rude awakening Mike had when a colleague claimed Mike was a role model that he knew he was not. Mike shares his journey from a being "as crooked as the hind leg of a dog" to finding God and turning his life around.
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Ask yourself: what was I doing when I was happiest? What excited me the most? Rocky and Foster dive into the "why" in their lives and expand on Simon Sinek's "Start with Why" philosophy. Today we talk about why having a vision and purpose for your work-life is so important for doing your best work. Are you doing what you love? What's your why?
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Rocky reads a passage from the Bible in John 13 to demonstrate humility in action: Jesus washing the feet of his disciples, even with the full power of God inside him. Reflect and think today: how can I serve my team?
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Erin Mashaw has been a Family Ministry Leader for over 15 years, and is currently on Student Ministry Staff at Browns Bridge Church, a campus of North Point Community Church in Atlanta, Georgia. Not only does Erin work full time in ministry, she is a writer for North Point and curriculum tool, Orange. Join us for an episode on how Erin is leading her four children, her health crisis after the birth of her twins, and how she balances her work and family life.
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Dan Wheeler, QVC host and founder of Fearless Faith Ministry, talks about not retiring to the golf course and using his retirement resources to reach baby boomers and the next generation.
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Guest Foster Dickson shares his experience as Director of Student Ministry at The Church at South Lake in Clermont, Florida. Foster talks sermon preparation, event planning, and simply "doing life" with his middle and high school students. Join us for an episode that gives you a behind the scenes look at Foster's day to day, a new Epic Moment in Leadership, and even some talk of boredpanda.com.
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So many of our workplaces are fast pace; everyone's in a hurry, everyone's trying to get things done. It's so easy to overlook the hard-earned progress of a co-worker! Today, go into work and highlight someone's milestone. Sometimes a simple thank you is enough to recognize improvement in the workplace.
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Part 2 in our series with Diogo Esaki on his mental health journey.
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Everyone has their own baggage. Some people are great at keeping their issues under wraps, and others aren't. As people, we aren't meant to go through life alone. Just asking someone how their day is going can allow for a great moment to serve.
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22 year old Diogo Esaki is a photographer born with cerebral palsy, the most common physical disability in the world. Diogo comes on the show to talk with Rocky about bullying throughout his childhood, discovering his passions with photography, and navigating the world between schooling and entering adult life. In today's episode, we dive deep into a national health concern: suicide, and Diogo leads us through his own mental health journey. If you're in a crisis, The National Suicide Prevention Lifeline can be found at 1-800-273-8255.
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In a world filled with scandal and illegal activity, what does it truly mean to have integrity?
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Part two of our episode on foster parenting, ministry, and what was next for the Wallaces when they left the foster parenting world.
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Are you someone to follow? Rocky breaks down some of the key quick tips to being the best servant leader you can be. From humility in the workplace to holding yourself to the same standards that you hold for your team, uncover how you can polish your professionalism as you head into work this morning.
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Hear the fascinating story of of Wilson Wallace as he and his wife heard the call of God and acted as Foster Parents for 21 years. From the early days of the child fostering Windshape program, created by the founder of Chick-fil-A Truett Cathy, Wilson and his wife helped to raise hundreds of children over 21 years.
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Take time out of your day to start a conversation with a coworker without an agenda.
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Rocky and Larry dive into the pitfalls of the very foundation of our episodes: servant leadership. The truth is, the majority still lies in favor of other leadership tactics. Why is that? What are the ideas behind viewing servant leadership as a flawed strategy? Join us as we breakdown and discuss the most prevailing logic on why our own leading philosophy just doesn't work.
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Ask yourself a simple question today: are you self aware? How honest will your peers be if you ask them what it's like to be around you? Take a moment today to evaluate just how self-aware you really are.
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Part 2 of our series on anxiety in the workplace with Cesar Perez.
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Empower your team; they don't just need it, they deserve it.
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Marriage and family therapist counselor Cesar Perez confronts a growing mental health crisis: anxiety in the workplace. From Freudian slips to the Notre Dame crisis, this episode takes a stab at why our global on-line connection might be making us all a little more on edge. How do you address this in the workplace? Listen here for some licensed mental health tactics!
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Plain and simple: employees don't just need feedback; they deserve it. A constructive review of an employee's performance is just as important as a positive one. How can you incorporate feedback for your team into your day today?
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Join us for Part 2 of an episode with author Dee Ann Turner on her new book, Bet on Talent, how to hire the right talent, and how to create a better culture for your business.
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Mary Kay Ash and her son built a multi-level marketing company to be the sixth largest MLM company in the world in 2015. With a wholesale value of 3.7 billion dollars, how did Mary Kay rise to the top? Mary Kay chose her corporate symbol as the bumblebee, an insect that defies the laws of aerodynamics and flies despite its scientifically proven inability to do so. Set goals that even others might tell you are impossible, and remind your team that they can do anything.
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Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers.Listen as one of the key motivators of Chick-fil-A's success, Dee Ann Turner, talks how to create a remarkable culture that rewards both your team and your guests. Turner emphasizes the importance of "principle" based leading rather than "rule" based leading, and even the reason why "My Pleasure" stuck and the chain achieved legendary customer service recognition.
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Stephanie Harris, Executive Director of New Beginnings in Central Florida, talks how she extends servant leadership to her team.
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In today's episode, Ray Strickland talks to us about his church partnership organization, CoPassion. Based in Jacksonville, Florida, Copassion focuses on a mission to transform college students into Christ-centered leaders. From providing mentors and internship opportunities to simply creating a community where spiritual growth is a priority, CoPassion sets out to bridge the gap between college graduation and to provide workplace readiness with Christ at the center.
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When you have time, read a book about someone's life. This will enhance your ability to relate to your team, and even help you gain knowledge about the origins of your industry. Remember: knowledge is power! Happy reading!
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Special guest, 13 year old Katherine Adams is the co-CEO of her own business. When Katherine and her sister, Isabelle, learned that a child died every 15 seconds from unclean water, their passion for bringing clean water to the world was sparked. Their organization, Paper for Water, trades hand-crafted origami for clean water wells all over the world. Join us in an episode with Adams, wise beyond her years, as we talk about the over 200 wells built in the name of a passion and desperate need for giving back. You too can give back by visiting paperforwater.org or subscribing to their youtube channel and seeing how you can get involved.
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It is more important to be kind, than to be nice. What is "being kind?"
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Emotional Intelligence, Reese explains, is one of the defining characteristics of a great leader. Reese Mashaw, Director of Guest Services at one of the largest churches in America, dives into his most recent sermon on a huge aspect of emotional intelligence: self-awareness. With iconic TV character Michael Scott as our prime example, join us in an exploration of what it means to be self-aware and the work it takes to truly know yourself.
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Read, read, read your team and your guests! Your non-verbal clues will be the key to knowing how to navigate the customer service and leadership waters. Listen, and really listen to your guests, customers, and co-workers, to see if they'll be receptive to your advice. Adapt accordingly, and step confidently onto the path of leading by serving others.
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Join us for a multi-faceted episode: Our Epic Moment in Leadership features Jose Andres and over the 2 million meals he provided after Hurricane Maria, and our focus of the day centers on the value in having a leadership coach. Gary Crawford shares his passion for leadership and business coaching. and he takes a deep dive into how meshing that with his years of ministry experience provides the best results for his clients. Gary and his current mentee, Ray Halloway, talk about the importance of knowing your core values, aligning your business values with your personal ones, and actively acknowledging that we are all in a period of transition.
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Just asking someone how their day is going can allow for a great moment to serve. Who can you really listen to this week in the workplace?
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Part 2 of our series with Laura Jack on extending compassion and avoiding burnout.
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An oldie but a goodie; we're throwing it back to one of our favorite Server's Moments on cheap ways to authentically know and reward your team. Step one: Make a chart. Yes, that's right! Make a chart about your team's likes and dislikes, and surprise a member of your team with their fave non-fat, steamed milk espresso. Who says there aren't cheap ways to show your team that you care?
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How do you lead compassionately without feeling like it's an exhaustive journey? Laura Jack, author, life coach, compassionate leader counselor, and trainer for the Grief Recovery Institute talks creating a culture of compassion and the how and what behind relating to one another more effectively. Join us as we talk about preventing burnout and what words to use during one of our 9 (on average!) major moments of grief in life.
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Are you setting up your team for success, or are you paving a way for your own glorification? Join Larry in a quick quote from former president Ronald Reagan that reminds us “There’s no limit to what a man can do or where he can go, if he doesn’t care who gets the credit.”
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"Very seldom do you use the word humility when talking about the police force, but here in Lake County we can do that." Chief Broadway and Officer Colon of the Lake County police force talk how they serve the community and why they do it. Listen as we dive into their identifying of a need for the Oakhurst Project, a project that greatly changed the culture of the Clermont neighborhood, Oakhurst, by giving the area the care and connection it needed.
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Head back to one of our favorite moment classics: Remember how satisfying it was when Mom put your report card with straight A’s on the refrigerator for all to see? Adopt this same mentality at work; when someone gets a written compliment, post it everywhere so your team can celebrate with you.
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Special guest Lauren Blackburn is an EXPERT on loving yourself and bringing yourself to a healthy place as a driven, growth-minded individual. She talks burn out, mental health, and taking care of yourself in the workplace.
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Thank your team in a personal way. Recognize that someone has done something that ONLY they could do.
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Bing Oliver introduces us to his 5 D model, a management model that exposes where you're at in the "leading" process. What "D" is your strength? What "D" is your biggest growth piece? Listen for more deep dives into how to grow your bottom line without compromising your leadership integrity.
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Write letters of encouragement to your team to inspire and promote a positive work environment.
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Are you someone worth following? Bing Oliver's coaching techniques allow and guide businesses in the "lean approach:" a philosophy that allows you to deliver customers maximum value. These processes give your team the tools to help them grow and improve their job performance. Bing stresses to us that the best "lean" ideas come from the people actually doing the work; which is why today we're diving into how to get your ideas to come from the bottom up. Join us as we crack open the the five essential components in the Lean toolbox, and learn why anything that doesn't add value to your business is "waste."
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How can you step in, cover your crew, and enable your team to take a breathe in the midst of a stressful work environment? As you let your team take an unforeseen moment of peace, you empower them to handle the moments that come next.
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How do you care for yourself as a servant leader? Often times, leaders give, give, and give so that they end up serving from a place of nothingness. Life coach and Peake Solutions founder, Bing Oliver, talks what it takes to find balance and health while using the servant leadership model. Here we dissect our own philosophies and ask ourselves the hard question: is servant leadership efficient?
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Spark some friendly competition in your crew by letting them compete with each other on the clock. Whether that’s a customer satisfaction marker or an item to up-sell, your team will feel empowered to do their best. Most importantly, let your team decide who wins, creating an incredible opportunity for your crew to lift each other up.
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Join us for a continuation of last week's episode with Kyle Brown, graduate of UCF's Rosen College of Hospitality Management. Kyle talks his hands on experience with different kinds of leaders, and makes the point that different kinds of leadership styles lend themselves to various scenarios. What kind of leader are you? Listen here to find out.
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Once a team member's basic needs are met, they move to desiring significance. Give your team importance by allowing them to feel a sense of empowerment on the job.
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Kyle, Rocky, and Zac talk different approaches to leading and Lewin's framework of democratic, autocratic, and laissez-faire leadership styles. Kyle, a UCF Hospitality graduate with over 19 high-volume Chick-fil-A Grand Openings under his belt, urges listeners to see how diversity is key to good leadership.
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Remember, we’re not meant to go through life alone. Just asking a co-worker how their day is going could radically improve their mood and show that you care. In the words of Fred Rogers, “In times of stress, the best thing we can do for each other is to listen with our ears and our hearts, and to be assured that our questions are just as important as our answers.”
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In a scarcity culture, where we are viewed as never enough, being honest with yourself and your team can be daunting. This honesty with yourself is SO important to being the kind of leader you need to be; an honesty that encourages risk taking and doesn't cower under the fear of making a mistake. So, real talk: are you being honest with yourself? Listen to hear Rocky and Zac take a deep dive into why you HAVE to fail in order to succeed.
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A re-run of one of our favorite moments: what's the value in allowing your team to take an unforeseen moment of peace? Listen to hear Foster talk about why you should cover your crew on the clock.
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Best selling author Patrick Lencioni takes the floor to discuss his latest book, “The Ideal Team Player,” and why you can’t fake humility in the workplace. Find out what sparked Pat’s passion in forming his management consulting firm, The Table Group, and relish this opportunity to pick Lencioni’s brain about his unique writing routine, favorite authors, and a workplace environment that starts and ends with genuine concern about the people who work there.
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Highlight your team’s successes; sometimes a simple thank you is enough to inspire your workers to keep going. Progress is easy to find when you’re looking for it.
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This edition of a Server’s Journey brings you special guest Dan Wheeler, a tv host with a 40 year career in television broadcasting. While Dan’s professional life thrived, his personal life came crumbling down when his wife, Beth, was diagnosed with stage four cancer. Through these life altering events, Wheeler chose to define his purpose and inspire others around him to make the most of their time after retirement. Listen to hear Wheeler talk about his wife’s unending capacity to love, his new ministry “Fearless Faith,” and his first book release, “Hurricane of Love.”
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Take time out of your day to start a conversation with a coworker without an agenda.
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Part two of the difference between serving with empathy and sympathy in the workplace.
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Clermont City Council Member Diane Travis talks about her management style. From developing relationships to going on daily runs, let Travis inspire you to reach your goals in leadership and elsewhere.
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What's the difference between leading with empathy and leading with sympathy? Are you pitying your team, or are you truly understanding your team's struggles? Coming alongside your team and bringing them up takes true empathy; something only a true servant leader can accomplish.
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Jeff Rogers talks about how to find the right balance in your ministry so that the people you're helping aren't starving before they hear the gospel. Learn about the term "affluenza" and how to combat materialism in the lives of the people you lead.
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A look back at the first year of A Server's Journey, with a debut from Rocky's wife and memorable past guests.
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Let your team fill in the gaps of your weaknesses. Foster reminds us to humble ourselves and allow your crew to take ownership of their expertise areas of the business.
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Rocky and Zac talk about what it means to serve with humility. Rocky challenges you, leaders, to take a step back and realize what changes you can make to be someone who is worth following. Lead, servers, when there's nothing in it for you.
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Listen: we know that your crew's passion might not be to work in the service industry, or in whatever industry you're leading. This is why it's SO important to speak into your team's lives by getting to know what they're passionate about. Then, bridge this gap. Is your team member competitive by nature, eager to achieve his sports dream goals? Allow your team to see how their larger goals are served by the task at hand -- even if it's not the same area of business.
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Join us for Part 2 of CoupleCo: Can Couples Really Work Together? Blaine and Honey jump into the bare bones of what it takes to work with your spouse.
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As a leader, one of the best things you can do to encourage your team is to speak hope! Most of your crew members will be focused on the fact that they want to go home throughout the day. Speak encouragement into that situation; this can look so many different ways. Let's find out what they are.
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Today's special guests, Blaine and Honey Parker, talk about the journey that led them to founding CoupleCo, a podcast that explores the dynamic between couples who've formed a successful business partnership. Successful screenwriters and advertisers themselves, the Parkers knew that there was a marketable magic found in the stories and challenges that come with working in business with your partner. Join us as A Server's Journey dives deep into the do's and don'ts of working with a spouse.
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Who doesn’t want their daily Starbucks run for free? As a business owner, purchase a few gift cards before you start the day and empower your team to give this gift to someone of their choosing. Through this, your culture of caring starts to grow.
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Rocky takes a moment to dive in deeper to this concept of "integrity" in a servant leader. Here, join us as our humble podcast highlights the tangible characteristics of someone with integrity. Effective leaders are able to build trust with the people they lead, and we know that trust is strengthened when a leader demonstrates integrity by saying what he or she believes. No one should have to guess what a leader's true intentions are; thus, a servant leader.
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Rocky challenges his leader-listeners to make positive changes towards a more humble approach to leading. We've been taught to take charge, lead, crush, beat; nothing in there talks about being a humble leader. So if you don't take the time to think, "How can I create a humble interaction with the people I serve daily?" You won't do it.
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Rocky breaks down why it's so important for a servant leader to have integrity at the core of their leadership. Listen as he walks us through tangible ways to demonstrate this integrity, build trust with team members, and keep character at the center of the workplace.
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Rocky reads a passage from the Bible in John 13 to demonstrate humility in action: Jesus washing the feet of his disciples, even with the full power of God inside him. Reflect and think today: how can I serve my team?
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Let your team fill in the gaps of your weaknesses. Foster reminds us to humble ourselves and allow your crew to take ownership of their expertise areas of the business.
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How will you let your tragedies define you? Unquestionably, Karen Millsap let her story pave a path of greatness. After her husband was tragically and unexpectedly murdered, Millsap decided she would become a stronger individual from it. As the current CEO and founder of Egency, a”people-first” organization, Millsap believes that sharing her habit and lifestyle changes during her time of grief helps others manage their healing. Furthermore, Millsap demonstrates the exact kind of servant leadership we love: a true zeal for compassion, empathy, and taking care of your people personally and professionally.
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Special guest Jeff Rogers shares intriguing insight: serving can't be so ministry centered that it ceases to solve today's problems. Rogers knows that true leadership lies in giving help for today, but also giving hope for tomorrow. Listen as Rogers dives into finding that balance and how to combat materialism on a short and long term scale.
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"A real servant leader, when they get to a new height, they immediately reach down and pull everyone else around them to that summit. Once everyone's there, that summit becomes the norm." Foster Dickson talks about how being a servant leader comes from never being satisfied at their own success, but that of others as well.
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Join Rocky and Larry as they deconstruct the word "integrity." Rocky likens this concept to what we buy at the grocery store. Without integrity, you can't really be a good leader. Today, as you enter work, think about what your values are and act on it.
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Join us as Rocky dives into guest recovery, the types of guests he encounters, and the difference between a "guest" and a "customer." What do you do with unsatisfied Clients? Make them feel H.E.A.R.D.
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One of the greatest aspects of a servant leader is that they can cast a vision for their crew. Keep the bigger picture clear for your crew members who are usually focused on a singular task at hand.
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Don't miss our latest podcast with Denise Pass, author of two books, contemporary christian music artist, worship leader, podcaster and more. Denise's book, Shame Off You, talks about dealing with shame biblically and her journey with dealing with her ex-husband's unknown sex offender past.
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Let's look at this idea of public praise. When a team member goes above and beyond, find a public way to praise them. Being recognized for what you've done well in front of your team mates speaks measures about the integrity of your business and the authenticity of your praise.
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Join us for the last and final part of Rocky's three part series with his Talent Directors.
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Foster dives in to tell us just how you can treat your crew. Foster even has a list of his crew members and their favorite Starbucks drinks! Give your team random boosts and encouragements throughout the day; something a little "extra special" can really make a person's day and will help them go the extra mile.
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Rocky re-introduces Zac Davis, Marina Krotky, and Melinda Macintyre; three key components of this multi-unit talent team at Chick-fil-A in Clermont, FL. Here is part two of an episode concerning the ins and outs of the hiring process and how to hire the right people.
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Delve into your crew's personal stories to find out what gets them going for the day. Finding out these passions and being engaged in what makes them come alive brings an irreplaceable culture of service to your store.
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Rocky introduces Zac Davis, Marina Krotky, and Melinda Macintyre; three key components of his multi-unit talent team at Chick-fil-A in Clermont, FL. These talent team members discuss the ins and outs of a hiring process geared towards hiring true leaders who will fit their company culture. Whether it's emotional intelligence, humility, or a true desire to serve, this talent team talks how an interview that stays professional-casual garners an interviewee's most authentic and true self.
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Listen as Jeff Rogers dives into Part 2 of how to share your wisdom and wealth with your children and grandchildren.
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A quote from one of our favorite authors, Patrick Lencioni, on leading well.
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Jeff Rogers talks about his businesses, Stewardship Advisory Group and Stewardship Legacy Coaching. His book, Creating a Thriving Family Legacy, touches on the outpour of Roger's passion; that we free ourselves to be open to financial freedom so we can give more freely to God's kingdom. Listen as Jeff tells us his story in ministry and how he embraced his calling to enter financial ministry through the lens of God's word.
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Karen MIllsap reminds us that exercising empathy at work not only leads to a more successful business, but sustains a culture of kindness that real businesses crave.
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How do we define talent? Not just by skills, but by character. Rocky talks how to cultivate an interview process that will bring in the right fit for your organization. Learn how the right people aren't just top of their trade, but they are passionately interested in serving and supporting others.
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In leadership, you have a stockpile of respect and trust from your own leaders. As you work with your crew, encourage your team to step out, step up, and try new things. If they fail, be a net. Catch them, and take the fall for them in that movement. Because of this, your crew will start to experience a deep sense of trust for you, encouraging them to grow and take chances.
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Now that you've become a servant leader of your own, how do you bring leaders with you and identify new ones? Start early in the interview process and look for people who value service as a priority. Rocky talks about how you can't afford to skimp when it comes to high ethical and moral standards, integrity, passion, emotional intelligence, and more. Whether it's natural or taught, Rocky does a deep dive into the questions to ask when finding candidates who put themselves last to put themselves first.
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Enable your team to grow by giving them an opportunity to share their ideas and thoughts on a project or shift. Let them take ownership of how your task will run throughout the day, and if it goes well, congratulate them on their success! If not, use this as a learning tool to discuss with your team member what you can learn together from the scenario that ensued.
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"Be less focused on having the exact right goal; be more focused on even just having a goal," Rocky says. Rocky takes an off-the-cuff approach to today's episode by diving into how to not just create a mission statement, but to involve your team in it. As a business leader, Rocky begs us to ask three questions to lead you to creating a more fulfilling and supportive environment for your team while also driving the bottom line.
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Write letters of encouragement to your team to inspire and promote a positive work environment.
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Best selling author Patrick Lencioni takes the floor to discuss his latest book, “The Ideal Team Player,” and why you can’t fake humility in the workplace. Find out what sparked Pat’s passion in forming his management consulting firm, The Table Group, and relish this opportunity to pick Lencioni’s brain about his unique writing routine, favorite authors, and a workplace environment that starts and ends with genuine concern about the people who work there.
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Take a journey back with us to our original pilot episode of the series. Rediscover our roots this Christmas season and remember why it all began!
Chick-fil-A Owner Rocky DeStefano introduces his unconventional journey from an adrift youngster with a knack for trouble to a successful, people-driven businessman. In this pilot episode of A Server’s Journey, follow Rocky and co-producer Larry King as they discuss growing up with immigrant parents and accidentally finding faith while milking the clock.
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Exeuctive Director Kurt Kandler talks about his non-profit ministry, 410 Bridge and what they do to give those experiencing poverty the tools to succeed.
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Chick-fil-A Vice President of Training and Development Mark Miller talks about how employees want to work for a brand that they resonate with.
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Director of Guest Experience North Point Community Church in Atlanta, Georgia, talks about how of the 11 thousand stories he interacts with daily, every single one is an opportunity for God to work in their lives. Reece Mashaw's passion for leaning in and becoming a better developer of people helps him lead his team with the "why" behind serving their church. Join us on this edition of A Server's Journey to learn how Reece implements a value-first culture in his volunteers. He hopes they remain empowered by North Point's philosophy to "create churches for unchurch people."
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Spark some friendly competition in your crew by letting them compete with each other on the clock. Whether that's a customer satisfaction marker or an item to up-sell, your team will feel empowered to do their best. Most importantly, let your team decide who wins, creating an incredible opportunity for your crew to lift each other up.
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"I get paid to talk to people." says our newest guest, Joel Johnson, director of alumni affairs at Southeastern University. Joel personally engages 15,000 alumni to make them feel connected and supported. He poignantly walks us through listening to the needs of the alumni he serves: diagnosing the problem and utilizing social media to its biggest advantage. Listen to this edition of A Server's Journey as he talks the problems he faces and his most rewarding alumni experiences.
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Dee Ann Turner lets us in on her secret to being kind versus nice to her team. Here, Turner reveals how important it is to be honest with others, especially in a business environment.
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What drives people away from their jobs? 41 percent of American workers say they've been psychologically harassed on the job due to a toxic boss. Today, Rocky and Larry dive into the two different kinds of narcissistic, toxic bosses: dark and dysfunctional. Toxic bosses affect the workplace at large and increases depression in their employees. Consequently, toxic bosses can even increases chances of pre-mature death in their team. Want to know how to fend off incompetent leaders? Listen to this edition of A Server's Journey.
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How can you step in, cover your crew, and enable your team to take a breathe in the midst of a stressful work environment? As you let your team take an unforeseen moment of peace, you empower them to handle the moments that come next.
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You know the fundamentals of servant leadership; so what? Now, let's talk about how to grow leaders in your organization who want to serve others. If you're not sure how to bring your leaders from good to great, join Rocky and Larry as they talk about establishing a culture of trust and service in the workplace. Here our hosts give us tangible ways to give your team a voice.
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Instead of retiring, use your resources to reach the generations you want to reach.
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"Work satisfaction can either lead to a healthier or unhealthier you." Join us in this throwback episode to take a look back on what motivated Rocky to create A Server's Journey. To this end, Rocky and Larry take us from our first podcast on April 26th all the way through some of our favorite highlights with esteemed guests. From Patrick Lencioni's best-selling books to Karen Millsap's remarkable journey, this episode celebrates the wealth of knowledge A Server's Journey compiles in one place.
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Tomorrow, go into work with an employee in mind who struggles with work-life balance. This employee could struggle with taking time to care for a sick child or parent, or they could just have a problem with catching up with life in general. Then, encourage this employee to take the day off, go home, and catch up, and provide them pay for the day. This is a perfect way to put your money where your mouth is without costing more than a day's wage. Without a doubt, your team will love working in this kind of positive workplace environment.
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Join Rocky and Larry in this edition of A Server's Journey to talk the actual bottom line statistics on a negative versus positive company culture. With studies from the American Psychological Association, Anna Nyburg, and the Gallup Organization, Rocky tears down the perception that a positive company culture only has benefits in team morale. Instead, learn how positivity and encouragement in the workplace can decrease chances of heart disease, increase employee engagement and productivity, and decrease health insurance expenditures.
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Rocky Destefano takes a trip to Kenya with The 410 Bridge, an organization that helps communities foster entrepreneurial skills to create city and spiritual growth. Whether that’s through providing free business classes, teaching reading and writing skills, or educating people on the best ways to sustainably farm, 410 strives to give underdeveloped communities hope for a brighter future. Join 410 leader, Micah Mwati, as he talks how important it is to serve and equip his community members through the love of Jesus Christ. Micah stresses the value of 410’s program, Business Startup Tactics, a program that untaps future business owner’s potentials and helps them fill the gaps and needs in their growing community.
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There’s tremendous power in recognizing an individual in front of others. Take a few minutes out of your day to recognize something wonderful by publicly by praising your team member. Emphasize what they did, how they did it, and why it was so important.
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Join us for Part 2 of Dan Wheeler's journey through one of his life's most trying times. The QVC television host talks more miracles surrounding his wife's death and the facade that fame holds to the every day person.
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This edition of a Server's Journey brings you special guest Dan Wheeler, a tv host with a 40 year career in television broadcasting. While Dan's professional life thrived, his personal life came crumbling down when his wife, Beth, was diagnosed with stage four cancer. Through these life altering events, Wheeler chose to define his purpose and inspire others around him to make the most of their time after retirement. Listen to hear Wheeler talk about his wife's unending capacity to love, his new ministry "Fearless Faith," and his first book release, "Hurricane of Love."
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Take time out of your day to start a conversation with a coworker without an agenda.
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How will you let your tragedies define you? Karen Millsap shares her healing journey after her husband was tragically and unexpectedly murdered. As the current CEO and founder of Egency, a training firm focused on creating a "people-first" mindset in organizations, Millsap believes that sharing her habit and lifestyle changes during her time of grief is key to helping others manage their healing. With a true zeal for compassion, empathy, and taking care of your people personally and professionally, Millsap demonstrates the exact kind of servant leadership we love.
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Highlight your team's successes; sometimes a simple thank you is enough to inspire your workers to keep going. Progress is easy to find when you're looking for it.
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What kind of leader will you be in a crisis? Rocky takes a leap into Southwest Airlines’ customer service guidelines and how they handled the 9/11 tragedy with integrity. Joining us today is special guest Kim Lanning, focusing on a different kind of crisis management: helping families find assisted living, independent living, and memory and in-home care as they age. Lanning talks leading by caring, educating people who have simply “never been told,” and encouraging us all to get a headstart on planning our future.
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Once a team member's basic needs are met, they move to desiring significance. Give your team importance by allowing them to feel empowered on the job.
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Join us in our 22nd edition of A Server’s Journey to explore the three essential “knows” to ultimately being a better boss to your team. Here Rocky talks the truth about how 21 percent of workers truly do not feel motivated to succeed in the workplace. With another failed epic moment in leadership between AOL and Time Warner and a frank discussion about how profit and loss aren’t sustainable ways to motivate people, learn how businesses that invest in and know their team create true business success.
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Don't just review you team members, but get to know them.
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Join Rocky and Larry as they interview today’s special guest, Clermont City Council Member Diane Travis. As Diane runs for her last term on City Council, learn how she used her go-getter mentality to climb her way up the corporate ladder and help transform the small town of Clermont, FL into the “City of Champions.”
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Mike Wagner joins the 20th edition of A Server’s Journey and recites what led him to create White Rabbit Group, a leadership consulting firm that focuses on timeless solutions to unlocking creative capacity in people. Learn how to be a connected leader, how you can use “May I” instead of “Can I” to forego respect, and how to leverage your differences to work collaboratively in the marketplace. Take a deep dive into the leadership rabbit hole to discover the next level of your business culture and success.
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Long time friend Ed Ruff introduces us to the culture of ACS Creative after 20 years at the company. The Director of Creative Development shares his servant leadership experience through frank discussions about where you’re falling short and fostering business relationships that benefit both parties. Listen to hear not only Ruff’s business expertise but to turn our regular “This One or That One” on its head.
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A little history about Mary Kay Ashe.
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Joining us today is former Chick-fil-A Senior Hospitality Director Isabella Senzamici who shares her story of climbing up the Front of House leadership ladder. Senzamici talks failing with grace, the importance of a consistent and efficient evaluation process, and more.
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Listen to what someone is saying .
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Start off your day inspired by Sean Parks’ story, from Eagle Scout to current Lake County Commissioner. In the seventeenth edition of A Server’s Journey, immerse yourself in an insider’s perspective on local politics and leadership. “All levels of government are equally important,” Parks says. Join in a deep dive into term limits, job creation, and managing growth the right way.
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It's good to share and known what is happening is someone's life.
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Can being a server be anything but self-serving? Join us on this versatile episode of The Server’s Journey to grapple with the motivations behind servant leadership, share in finding love in the small things, and discover the truths associated with micromanagement in the workplace. Rocky shares a story about his relationship with his father, dives into the success of top UK business EasyJet, and more.
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It's always good to talk to everyone
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Executive Director of non-profit organization New Beginnings Stephanie Harris shares the challenges and highlights of directly serving her community and people experiencing homelessness. With over 1900 homeless children in Lake County, Florida, Harris has her work cut out for her. Harris talks understanding her team’s passions and allowing them to incorporate their faith into what they do.
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Find a spot in your business to celebrate your team’s successes. Whether work-related or otherwise, your team will love spotting a brochure from their latest show or a guest compliment posted next to the office.
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Lay the foundation for servant leadership with these six keys for uniqueness in the workplace. In this episode, unearth an Epic Moment in Leadership with our country’s founding father, learn how companies like SalesForce create a culture that fosters high employee satisfaction, and catch a glimpse at how Rocky’s own leadership team exhibit a true desire to serve others.
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Honoring your team by knowing your team. Create a chart that will help to reward team members.
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Outreach Pastor of one of the largest growing churches in America, Mike Shelly opens up about a conviction that brought him to his current position at Real Life Church in Central Florida. To lead well, Shelly knows the importance of being “needed and known,” and following an intentional growth plan. Learn why it’s imperative to pull back the curtains on your organization’s vision so employees can stay in the know.
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Larry the producer shares a motivational quote from President Reagan's desk.
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Why would NFL quarterback AJ McCarron leave the security of the Cincinnati Bengals? Destefano implores business leaders to understand that not only do employees crave security in an environment where their basic needs are met, but they yearn to live up to their highest potential and add value to their business.
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The best place to post a thank you.
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Clermont City Council runner Ebo Entsuah shares his journey in working on Capitol Hill and his passion for making a difference in his local community. Council runner Entsuah knows that his town doesn’t need a cookie cutter role model, but rather one who is accessible and transparent.
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Remember to thank someone in public.
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How do you measure your success? Higher Pixels CEO and founder Tom Rossi says success isn’t just about the dollar amounts, but about the time spent building beautiful products. Follow Higher Pixel’s journey to find their niche, core values, and their knack for using their team’s strengths to keep them excited to get out of bed Monday morning.
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See what a gift card will do to help being a leaderd
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From Kodak’s refusal to see digital photography’s writing on the wall to Chick-fil-a’s search for resources on how to find and keep workers, Vice President of High Performance Leadership Mark Miller reviews just how important it is to listen and adapt to the ever-evolving talent pool. Learn how to tell the story of a better boss, a brighter future, and a bigger vision to a generation that craves working for an organization that makes a difference.
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A message and example to be used today
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Best selling author Patrick Lencioni takes the floor to discuss his latest book, “The Ideal Team Player,” and why you can’t fake humility in the workplace. Find out what sparked Pat’s passion in forming his management consulting firm, The Table Group, and relish this opportunity to pick Lencioni’s brain about his unique writing routine, favorite authors, and a workplace environment that starts and ends with genuine concern about the people who work there.
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A lesson Rocky learned a long time ago and wants to pass it along to you.
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Special guest Bing Oliver celebrates one year as founder of Peake Coaching and Consulting and talks about how simply making yourself available to someone makes the magic he’s found as a coach and consultant. Listen for the “Four D’s” Oliver assesses in his clients and how he expertly helps to bring them to the next level.
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Vice President of Sustainability for Chick-fil-A, Inc. Dee Ann Turner shares how this Chick-fil-A corporate purpose led to the company’s explosive success. Tune in for Turner’s valuable insight on how people decisions are the most important decisions you’ll make in your leadership journey.
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Former Chick-fil-A leader Sean Blackburn talks servant leadership, integrity, and having fun in the workplace. Find out how “the fastest chicken breader this side of the Mississippi” transformed his Chick-fil-a leadership competencies into adding value to a completely different kind of business.
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Curious as to why your team members are quitting? Florida State University’s research shows that team members don’t leave organizations; they leave managers. Join Rocky as he gives us some tangible ways to promote positivity in the workplace with something as simple as carrying dimes your pocket.
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Most of the time, your team already knows the “what” and the “how” behind their work, but do they know the “why?” Learn how to communicate purpose with a team just looking for a paycheck, and help your employees pinpoint and develop their strengths instead of harping on their weaknesses.
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“Why does having a culture of caring matter? And if it does, what does it look like?” As businesses grow, empower team members to make decisions and to “go off-script.” When it comes down to it, focusing on interpersonal relationships with your team and guests ultimately impacts the bottom line.
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Chick-fil-A Owner Rocky DeStefano introduces his unconventional journey from an adrift youngster with a knack for trouble to a successful, people-driven businessman. In this pilot episode of A Server’s Journey, follow Rocky and co-producer Larry King as they discuss growing up with immigrant parents and accidentally finding faith while milking the clock.
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