Are you struggling to improve the productivity of your recruiting or staffing team? Struggle no more because in this episode I’ve got 3 steps that will make that problem go away and stay away.
Do you ever wonder why your salespeople aren’t hitting their revenue or profit targets? Or why salespeople in other firms are outperforming the people on your team? In this episode I tackle both questions and show you how to get the salespeople on your team to book more business and crush their goals. Subscribe to
Some people believe rules were made to be broken…then there’s New York Times Best Selling Author Kevin Kruse. He states that great leaders have no rules. Kevin is my special guest in this episode. We discuss changes that HR leaders, staffing pros, and hiring managers must make to be more effective. Make sure you check
Do you struggle with letting people go? You’re not alone. Many leaders have some level of discomfort when it comes to firing someone. Yet, this uncomfortable responsibility is frequently what’s needed to improve employee engagement. In this episode, I share with you how to make the decision of whether or not fire someone easier.
Companies spend lots of money and effort recruiting on social media but that investment isn’t paying off like it should. Why that’s the case and how you can get the most from social media is the subject of this episode. Joining me are two special guests from WorkScene, a social media platform designed for recruiting. Michael
I recently joined Todd Lewandowski for a candid conversation about the staffing industry. We covered a wide range of topics including: Traits staffing agencies should look for in candidates for internal positions. How firms can help fill the job traffic void left by Indeed. What staffing firms can do to improve their relationship with HR. The most
Process improvement is an important leadership responsibility. This episode features a method for improving your recruiting and hiring process…a method many leaders haven’t yet considered.
Time is more precious than money, so how recruiters invest their time should be a top priority. In this episode, I share one of the most important ways to invest time this year.
I’m frequently asked how staffing and recruitment providers can fill open job orders when there aren’t enough people to fill them. I answer that question in this episode and also provide specific details for firms of different sizes.
Concrete advice combined with some blunt commentary. That’s what you’ll hear in this conversation with Doug Coull, Founder and CEO of APS, the makers of SmartSearch. According to Doug, having a better ATS experience requires that staffing companies change their perspective on software selection. He also believes that the normal customer-vendor paradigm is ineffective and suggests
If you want to achieve better outcomes as a recruiter or if you lead a recruiting team and want them to accomplish more, this episode is for you. You’ll take away a simple approach that’s helping leaders and their teams surpass their goals quicker than ever.
One simple often overlooked action can shift your team from sometimes reaching its goals to crushing them on regular basis. In this episode, I tell you how to do it.
Talent fuels the success of your organization. That’s why your process must be efficient. In this episode, I detail the four steps for improving recruiting and hiring efficiency.
It’s not lost on me that “fire” is a four-letter word. A word that people find upsetting. Here’s how to terminate someone’s employment with kindness and compassion.
A top task for most leaders is to generate results. These could include increasing revenue, improving retention on your team, growing market share, filling jobs faster, or one of many other measurable outcomes that demonstrate you’re during your job. In this episode, I share a simple way to increase the likelihood that you’ll achieve the
Improving employee engagement can happen in one step. I know…sounds too good to be true. That’s a common reaction. Listen to this podcast and you’ll quickly see why it works. BTW—I mention the Dilbert comic strip in the podcast. Here’s a link to the specific one that inspired this episode.
It’s common to love tech when it works and despise it when it does not. This episode of my podcast is an open conversation about one specific type of tech: applicant tracking systems. In particular, what everyone involved with them can do better. This includes the software companies who make the systems and the buyers
Getting referrals and retaining staff just got easier because of Matt Ward. He’s the author of Amazon bestseller More…Word Of Mouth Referrals, Lifelong Customers & Raving Fans. In our conversation, he shares powerful and simple steps you can take to make referral generation easy and honest. You also won’t want to miss his care package idea
Making quality sales hires continues to be a challenge for leaders in staffing and recruitment. This episode of my podcast will help you accurately identify people who will be successful on your sales team.
Lots of companies are good at attracting quality candidates. Some of these organizations have stellar reputations, making it even easier to draw in top talent. Yet, these very same companies struggle at getting people hired. In this episode, I tell you about one such company. A company many of us know and love. You’ll hear
HR and staffing both impact the most important part of a company―it’s people. Yet, HR and staffing professionals continue to run afoul of one another, seeing the other party as the problem. In this podcast, I offer a way to improve this relationship.
If you’re looking to improve retention, chances are that your company has been overlooking the simple and powerful actions I discuss in this episode of my podcast.
Lots of staffing owners and execs will tell you that their firm is highly competitive, when it’s not. In this podcast, I share a story of one such exec. I also walk you through The Competitive Test. By answering these 10 questions, you’ll learn the level of your competitiveness compared to other firms and know
How can you speed up the hiring process while making sure you hire the right person? Bestselling author and Top 30 Global Leadership Guru Dov Baron and I discuss concrete steps you can take in this segment of his award-winning podcast.
Success in the staffing and recruitment business hinges on leadership. Yet, building and maintaining a strong leadership team is a constant challenge for many firms. In this conversation with Lisa Maxwell of Gerard Stewart, you’ll hear concrete advice and actionable steps that will strengthen your executive leadership team and also boost the quality of your
It’s not often you’ll hear me say the words, “Be greedy,” as advice for salespeople in staffing and recruitment. But I just did in an interview. And it wasn’t about money. Hear this and more in this recent guest appearance I made on the Secrets of Staffing Success podcast put out by Haley Marketing.
Every leader has to drive some type of change from time to time. Because changing things makes people uncomfortable, it’s common that leaders are viewed negatively, even when whatever is being changed is in the best interest of everyone. In this podcast, I walk you through three simple change management steps. By following these, you’ll
Every single candidate you work with as a staffing or recruiting professional can become a deal. In this podcast, I walk you through the three steps to make this part of your strategy.
This is the ninth in a series of podcasts on Heroic Partnerships (the first through eight podcasts in the series can be found here). Joining me for this session is Susie Dietrich. Susie is a principal owner of TOPS Staffing LLC, AllTek Staffing and Resource Group Inc., e-Staff Consulting Group, AccountStaff Inc., Sterling Office Professionals, and TVS Inc. She’s also the current Chairman
This is the eight in a series of podcasts on Heroic Partnerships (the first through seventh podcasts in the series can be found here). Joining me for this session is Lisa Pierson, President of Kimco Staffing Services. Since 1986, Kimco has helped 212,000 people find employment in California. Lisa and I discuss important elements that help create a
This is the seventh in a series of podcasts on Heroic Partnerships (the first one can be found here, the second here, the third here, the fourth here, the fifth here, and the sixth here). Joining me for this session is Threase Baker, President of ABBTECH Professional Resources. Based in Virginia, ABBTECH is one of the most successful woman owned business with over half
This is the sixth in a series of podcasts on Heroic Partnerships (the first one can be found here, the second here, the third here, the fourth here, and the fifth here). Joining me for this session are Dan Campbell, Founder and Executive Chairman, and Larry Feinstein, CEO, of Hire Dynamics. Headquartered in the Greater Atlanta area, Hire Dynamics is ranked as the #1
This is the fifth in a series of podcasts on Heroic Partnerships (the first one can be found here, the second here, the third here, the fourth here). Joining me for this session is Tom Gimbel, Founder and CEO of LaSalle Network in Chicago. LaSalle Network is a premier provider of professional staffing and recruiting services. LaSalle has individual business practices specializing in
This is the fourth in a series of podcasts on Heroic Partnerships (the first one can be found here, the second here, and the third here). Joining me for this session is Kristen Harris, COO and Co-Founder of Portfolio Creative in Columbus, Ohio. Founded in 2005, Portfolio Creative is an award-winning recruiting and staffing firm. They partner with corporations, retailers, and large creative
This is the third in a series of podcasts on Heroic Partnerships (the first one can be found here and the second here). Joining me for this session is Mario Soto, CSP, Director of Operations for Helpmates Staffing Services in Southern California. Helpmates has served the staffing needs of clients for more than 40 years. Their team is made up
This is the second in a series of podcasts on Heroic Partnerships (the first one can be found here). Joining me for this session is Jim Essey, President and CEO of The TemPositions Group of Companies. Founded in 1962, The TemPositions Group of Companies is one of the country’s largest regional full-service staffing agencies offering temporary, contract, temp-to-hire,
Welcome to the first in a series of conversations about Heroic Partnerships. What are Heroic Partnerships? They’re highly effective relationships between organizations and staffing providers. These partnerships are based upon mutuality: A belief that, for the relationship to succeed, each party must get its needs met. The organization gets the talent it needs when it’s needed. The staffing provider
How can a staffing leader get a new hire or existing team member to generate millions in revenue in just four months? Scott shares the steps in this podcast.
Movies and television shows often glorify one-night stands. When hiring, there is nothing glorious about this behavior. Scott shares how to avoid the one-night stands of hiring.
Some diversity initiatives perpetuate prejudicial hiring. To counter this, Scott shares the TAP process, a method for building a sustainable pipeline of diverse talent.
Scott shares the three steps for creating a better flow of talent, allowing you to fill open jobs in an instant.
Author Chad Barr joins Scott and shares important details on how to create a stronger web presence. Learn more about Chad’s book, Million Dollar Web Presence
Long time-to-fill results in losing more than just top talent. Scott shares more on what else is lost and how to rectify this problem.
Scott is joined by author Shawn Casemore, author of Operational Empowerment. In this interview, you’ll learn hear how to apply Operational Empowerment to hiring and why this important in today’s competitive marketplace. Learn more about Shawn’s book
It’s all about flow when it comes to improving quality of hire. In this podcast, Scott shares his innovative methodology, called TAP, for increasing the flow of top talent.
With a satisfaction score of -4%, the staffing industry has some work to do. In this podcast, Scott shares five ways to improve trust, reputations, and loyalty.
Hiring the right people isn’t just helpful to a company; it’s outright heroic. In this podcast, learn how Endless Engagement makes you a hiring hero.
Attempts at marketing opportunities to candidates often fall short. Why? Because so many methods of sales and promotion feel like an assault. In this podcast, you’ll hear more about this issue and hear Scott’s advice on better, more engaging ways for gaining candidate interest.
An empty seat is why recruiting exists, making the role of those in talent acquisition and staffing vital and even heroic. However, an empty seat is why hiring managers cannot be who we need them to be. Learn more in this podcast and what you can do about this issue.
No one likes to be called fat. Unfortunately, technology is often bloating the hiring process, making it not just fat, but slow. In this podcast, you’ll hear how to select technology that cuts the “calories.”
A working strategy that really works is as simple as answering four questions and taking one action. This podcast tells you how to employ the Right Focus, Right Action, Right Now.
Just as in your personal life, communication is key in business. Learn how you can build strong, meaningful relationships with your co-workers and clients.
One change can affect many different aspects of your business. Learn when the best time is to implement these changes.
These insightful tips should be used before making promises so that you are sure to follow through and stay true to your word.
Relationships need to be treated with respect and nurturing to maintain their existence. Be aware of the power of your words so you do not endanger your important customer relationships.
Expectations can often lead to disappointments. Scott shares his secret for staying positive when dealing with resentment and set backs.
It’s all in how you look at something. By expecting those slow times and then looking at them as an opportunity for improvement, you can use these times to make yourself and your business better.
By taking time away from routine responsibilities and allowing yourself to breathe, you can recognize wonderful benefits.
Just like a samurai warrior, you too need to protect yourself from the slings and arrows that will come your way. Learn how to protect yourself and win the hearts and minds of your customers.
Burnout is a state of mind. By designing personal choices that include your passions and interests, and speckle them amongst your day-to-day life, you are creating Lifestyle Gravity that will give you things to look forward to.
Multi-tasking often leads to distraction. By hiring leaders who can single-task and focus and only multi-task on occasion, you will have focused and successful leaders.
When leaders seek insight instead of buy-in from their employees, they arm themselves with good information that will help them make insightful decisions about the company’s future.
Add more than you subtract. Whether you are offering more value to your customers, making more phone calls, or even having more quality business meetings, you are well on your way to growing your business.
Three steps that can help you innovate are: Look at your products and services and see how you can make them better Stop focusing on weaknesses and spend time honing your strengths Determine what your customers will need six months from now
To alleviate communication mishaps: Know the evidence before you communicate something Watch your words Define what you mean
Do you know what your strengths are? To be a strength: There are tangible results from using that strength There must be sustainability It must be enjoyable
Three things to consider when hiring a recruiting professional are: Look for the driver-amiable type of personality Conduct evidentiary types of interview Give them a case study and have them document how they solved it
Focus on the what, not the how. Great leaders allow their managers and other employees to focus on implementing the great ideas they had the time to develop.
Rehab is the big thing today and even entrepreneurs need to consider following a 12-step program.
Being the “fixer” often undermines the development of others. When the urge to fix things happens, consider being a facilitator instead.
A way to legally clone great talent is by using adjacent alternatives. If you’re having a hard time finding just the right candidate with the obvious skills, try looking next door, and you may find that they have attributes that would fit the bill.
By understanding what your biases are, you will be able to handle tough gender, racial or social issues. Ask questions to those individuals that you don’t clearly understand, so that you can move to a more positive, productive place and eliminate the biases that could potentially cause problems.
Being successful is not working harder, it’s about becoming who you want to be as a person.
Rumble strips alert you that an adjustment needs to be made. Use this concept in your day to day activities, and you can assure that you will never be too far behind where you need to be.
By domineering a conversation with questions, you will be in a position of control and show that you are interested in knowing more about your client.
A whole new take on bullying! The next time you have a conflict with someone, start asking questions. By domineering the conversation with short provocative questions, people will understand them better and provide you with answers and ideally feel cared about and better understood.
When you have things in your life that are no longer worth the effort, you need to let go, learn and move on.
A = Always sell to the economic buyer B = Be very clear on your boundaries C = Converse on how, not if, they can do business with you
Creating relevancy when making cold calls is often difficult. By doing your homework up-front, you will be able to speak the language of your customer, and be prepared to explain how you are going to make a difference for them.
Planning is not a science, it’s an art form. By knowing enough about yourself, who you are and how you best operate, you can create a plan that will help you be the best that you can be.
For every action, there is an equal and opposite reaction. If you as a leader, keep this in mind for everything you do, you will find you are making better decisions because you have invested time before hand and have anticipated possible outcomes and how you would handle them.
When you are on the right path, everything seems to fall in line, but when life starts to go awry, you need to take some time to evaluate the situation and make some adjustments.
Lessons can be learned everywhere. Scott shares three lessons he learned from a recent trip to Paris. Dismiss your preconcieved notions Watch where you step You can be everything to someone
Scott explains some tricks to avoiding the success trap. Progress not perfection Accomplish more by doing less If it’s not broke, break it
Scott’s rendition of the “KISS” method can help you remember that it is easier than you think to cut through the crap of every day life.
Scott shines a lot on the harsh reality that often women aren’t sold to in the same manner as men. In this podcast, he offers a solution to overcome this by selling to a style of person, rather than a gender, and explains how to do this.
Scott shares a story on how a bartender at an airport mastered the art of up-selling, and how three easy techniques can be implemented in companies like Starbucks and your own, to generate more sales.
People, process and performance are areas in which “blind spots” in business can occur. Scott explains how metrics, feedback and experiential methods can help you stay on top of those blind spots.
Scott dives in to the concept of using the experimentation model. This idea focuses on taking chances and making mistakes, which in turn allows you to make great things happen.
Scott shares a 3-step system that you can incorporate when looking for the specific talent your customers need.
We are all faced with them, but when you are prepared they are so much easier. Scott shares three things that you can use in your “tough day preparedness kit”. Act your way to a new way of thinking A list of things that have worked in the past A note to remind you to
Scott shares a real life situation that could have turned ugly if he didn’t turn it on it’s head and make it in to a great opportunity. This is a great lesson for everybody on how they can do the same thing when life doesn’t work on the way you had planned.
Scott shines a light on some of the reasons why individuals fail to follow through, and simple ways to overcome them. ADD – Attention divided dilema Fear – False evidence appearing real Competing priorities
Scott shares the heart of the matter – the importance of personal and professional integrity.
Scott suggests ways to align your organization with belief, choice, and action to make your organization a place where people want to stay and work.
Scott provides insight on how using a one-sheet can increase and improve sales by making sure the correct questions are asked of the customer consistently.
Scott explains the four ‘C’s’ that will allow you to craft powerful sales and marketing messages.
Scott discusses how ‘fires’ can help create great organizations that move forward and grow and profit.
In this first podcast from his new series ‘Your Radical Accountability Minute’, Scott discusses the decision making process of think, ponder, and act – and why pondering needs to be taken out of the mix.
Scott talks about three things we all can do to do better from the living example of U.S. Airways.
Scott explains four examples that will help you on your path to pull leadership: Vision, Mission, Company Goals, and Individual Goals.
Scott discusses facing F.E.A.R. and reaping the rewards of keeping it in it’s proper perspective.
Scott explains how a plan can help you get to where you want to go, even in adverse situations.
Scott talks about giving yourself time, space and latitude when making decisions for your organization.
Scott explains the three step process of Do, Demo, and Declare to incorporate ‘tribal knowledge’ into your organization’s best practices.
Scott discusses three recommendations to ensure a better and continuous flow of business.
Scott explains how the Triple FT – fatally flawed follow through – can cause resolutions to fail. The best way is progress, not perfection.
Scott encourages you to use your ‘grindicator’ – your visceral reaction to the rightness of a goal for you.
Ever get tired of superficial conversations at business events? Scott shares how to create real and meaningful conversations that leave each party grateful for the opportunity to connect.
The more you employ your curiosity, the more likely you are to engage customers, build rapport, and grow lasting relationships. Scott describes how to leverage your PCQ, Personal Curiosity Quotient, to fully engage your desire to understand as a sales tool.
Buyers are much more likely to connect with your product or service if they can see themselves benefiting from what you have to offer. Scott shares how concrete selling helps prospects quickly relate to your offering.
Companies that employ an internal mentoring program experience greater employee satisfaction and results. During this podcast, Scott offers the four keys to having a successful mentoring experience.
Scott provides four questions to review the current year and set the stage for next year.
People are the engines that drive the success of companies, however, most hiring and accountability processes are not as nimble and efficient as they could be. Scott shares the “thorough to hire and fire” method for improving the success of the people side of your business.
If you pay attention, your body tells you when you are about to get sick. If you watch for the “sniffles” in your business, you can keep your company from getting a “cold.”
The shortest distance between two points is a straight line, yet, many people take a very roundabout way in getting things done, wasting time and resources in the process. Straight-line fulfillment, one of Scott’s signature methods for reducing labor intensity, is a process for streamlining how work gets done.
Sell how people prefer to buy and you increase the likelihood of closing the deal. In Social Style Selling, Scott shows you how to cater to each style and improve your chances for a better result.
While behavioral interviewing has some benefits, it falls short as it does not completely assess all of the behaviors necessary for success, only those you have time to review in an interview. Scott shares his latest invention in interviewing, the evidentiary interview, a more thorough way to assess talent.
Leaders who properly navigate their roles most effectively are like pilots who safely use helicopters for their intended purpose. Learn more about how to put on your aviator glasses and benefit from this leadership style that Scott refers to as Helicopter Leadership.
Telecommuting and working from home are all the rage as a benefit, yet, so many people fail when given this chance. Scott will share who will succeed, who won’t, and why.
Employees in remote locations and branch offices can often feel as though they are like red-headed stepchildren with coke-bottle glasses and one leg shorter than the other. Scott shares the five M’s for creating a culture of inclusion and accountability for all team members, including those located far and wide.
Scott describes how you can enroll buyers in selling themselves on buying as they tip the value scale with their own words.
Salespeople, business owners, and even leaders consistently hear “no” from customers more than they hear “yes.” Scott shares the real meaning of the word “no” and why an understanding of this concept will change your outlook.
How you say something is just as important as what you say, and this podcast with Scott Wintrip will demonstrate three ways to say things in more provocative ways.
Using his own career as a consultant as an example, this podcast with Scott Wintrip will leave you thinking about the impact, both visible and ethereal, you have on others.
Back from his trip to Africa with his wife, Scott shares stories and insights on entrepreneurs in Tanzania and Zanzibar and what they can teach about this human trait.
For decades, people have treated sales as a numbers game, yet, this old-school mindset no longer fits current realities. In this podcast, Scott shares the Quality Quantitative Method, the current best practice for achieving high performance and better results.
Whether you are a leader, salesperson, or even a customer sales rep, your voice is one of your primary business tools. Yet, many people take very poor care of this critical resource. In this podcast, Scott shares four simple steps for nurturing and developing your voice.
Like Medusa turning a man to stone, many salespeople become frozen in place when they think they are about to land the “big one.” Poor sales production can often be tied to the lure of that one big account or a prospect that looks like the sure thing. Scott provides sage advice on how to
Even the most positive people can find themselves caught in a downward spiral of negativity. Scott shares how to quickly spot this issue and extricate yourself from these situations.
Scott shares the power of Forest Ranger Leadership and how it keeps you from having to constantly put out “fires.”
Scott explains that an effective sales organization needs a combination of sales and service to sustain horizontal and vertical growth. He provides details on the attributes an organization must have in place to achieve this.
Scott discusses packaging for the end cap. This includes strategies like clearly conveying the value of the product or service, how you package, and the impact of your choices of words.
Scott provides three simple questions to assess if you are on the right path. These are: is this simple, is this sustainable, and what evidence do you have that it will work?
Scott shares the four “ates” to stop the feeling of overwhelm. These are: eliminate what is not an absolute necessity, delegate either internally or externally, automate, and integrate.
Scott explains that mastery is achieved by practice and education that happens before the skill or action is actually needed.
Scott discusses three ways to become better prepared when faced with having to think quickly on your feet.
Using a fortress as an analogy, Scott shares four ways that you can build and protect your business.
Scott discusses the importance of your actions after you make a mistake by using the opportunity to strengthen and deepen your relationships.
Scott shares five ways to add “business insurance” to your organization by keeping a hiring pipeline open at all times; having a delivery evolution process; innovating products and/or services; developing skills; and having best practices instead of most practices.
Scott shares a three-step solution that will help you make rational decisions without regret by using the stop, breathe, and think method.
Scott reminds us that even those at the pinnacle of success need coaching. Great leadership is imperative to propel all of your employees to the top of their game.
Scott dissects the psychology behind asking questions and the impact they have on listeners. He explains the simple fact that a question with more than ten words tends to prompt someone to think more about the question than the answer.
Scott explains an innovative model for work-life balance. He shares a technique called SBT: stop, breath, and think. This includes an example of how this technique worked positively in a rather aggravating situation.
Scott compares dating, engagement, and marriage to the process of attracting, hiring, and retaining employees. He explains that having a hiring profile for each position is imperative, along with a list of must haves, deal breakers and nice to have’s. In addition, documenting your expectations, maintaining open communication, and dedicating one-on-one time will assure a
Scott shares the 4-R’s of customer service that will help to propel your team to success: request, reception, response, and reaction. He explains each and how you need to handle these four actions so they can be turned in to positive experiences for your clients.
Scott discusses NPS, Nice Person Syndrome. He shares three steps as to why this happens and steps to take to remedy this widespread issue.
Scott discusses how to effectively implement strategy in your organization in three simple steps: what, who, and when. What is going to be done, who is responsible for taking action, and when it must be completed.
Scott shares a real life example of an organization that made the mistake of not innovating and evolving their company to illustrate his point. You must innovate and evolve so that you don’t expire!