Business Essentials Daily: Recent Episodes
SoundCartel
Business Essentials Daily features interviews with business experts and industry leaders, providing up-to-date, insightful advice on wide-ranging topics, including winning sales strategies, HR issues, mental health and leadership.
Hosted by Nicole Goodman, the goal is to encourage and inspire a new generation of Australian business owners to grow healthier, happier and more profitable businesses.
Business Essentials Daily is a podcast three decades in the making, from SoundCartel, the producers of the world's longest-running business audio magazine, 'Business Essentials'.
Business Essentials Daily is produced by the team at SoundCartel - executive producer Heather Dawson, producers by Nick Schildberger, Chris Ashmore and Nicole Goodman. Technical production by Pete Letts and Belinda Trimboli.
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Business Essentials Daily
www.bedaily.com.au
SoundCartel
www.soundcartel.com.au
+61 3 9882 8333
Is your team's AI use actually making work easier – or just creating more work for your most experienced employees?
In this episode, workplace writing expert Vikki Maver, founder of Communication Skills Academy and Refresh Marketing, explores the hidden costs of AI. She explains how poor governance can increase rework, shift responsibility onto managers and even undermine customer trust.
Then executive coach Chris Power explains why optimism, direction and hope are essential in uncertain times – and how leaders can inspire confidence, build trust and unite teams without pretending to have all the answers.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Is your business prepared for mounting cashflow pressures - and are the conversations you're avoiding making things worse?
In this episode, commercial finance expert Nadine Connell, founder of Smart Business Plans, explains why many profitable businesses are being squeezed by changing cashflow timing. She also shares practical steps to strengthen financial resilience before small pressures become major problems.
Then communication and human skills expertLeah Mether explores why leaders avoid difficult conversations, how misunderstandings about psychological safety can undermine accountability - and why addressing issues early is one of the kindest and most effective things a leader can do.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
How can setbacks become stepping stones - and what does it take to lead a business through constant change?
In this week’s episode, performance consultant, Better Life Lab founder and author Andrew Horsfield explains how to turn setbacks into progress by embracing productive struggle, gaining clarity and building habits that create lasting performance.
Then executive coach and leadership team coach Chris Power - who is also founder of Power Projects - shares three leadership practices to help organisations stay competitive during times of disruption: refocusing the leader's role, realigning teams around trust and purpose, and readying the business for what's ahead. She shares practical tips to improve decision-making and lead with confidence through change.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
How do you handle tough conversations without creating conflict - and build a team that takes ownership instead of waiting for instructions?
In this week’s episode, communication and human skills expert Leah Mether shares practical strategies for navigating disagreement with empathy, curiosity and clarity - helping leaders resolve conflict before it escalates.
Then leadership expert Kylie Paatsch – Founder of Kylie Paatsch Leadership and author of The Connect Effect - explains how to create a culture of accountability by giving people the confidence, clarity and trust to step up - without falling into the trap of micromanagement. She shares simple leadership habits that strengthen communication and empower your team to do their best work.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
What separates businesses that thrive from those that stall - and how can leaders build workplaces where people perform at their best?
On this week’s episode, entrepreneur, speaker and author Bernadette Schwerdt shares lessons from Australia’s fastest-growing online brands and reveals what drives successful founders, drawing on her new book Secrets of the New Online Entrepreneurs.
Then, senior psychologist and managing director at Barrington Centre, Rhonda Andrews, explains why psychological safety matters more than ever in workplaces - and offers practical ways leaders can build stronger, more productive teams.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
How resilient is your business when crisis strikes - and are rigid workplace rules hurting flexibility?
In this week’s episode, speaker and founder Bronwyn Reid explains why crises expose weak leadership and poor systems. She also shares several practical ways SMEs can prepare for disruption before it hits.
Then, Ilona Charles, CEO and Co-Founder of HR Consulting Services, Shilo, discusses Australia’s “right to disconnect” laws – digging into why blanket after-hours bans can backfire, and how businesses can create clearer, more flexible expectations that work for both leaders and employees.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
As business confidence weakens and growth slows; many SMEs are looking for new ways to fund expansion and stay competitive. In this episode, Kate Whitehead, MD of strategic grants and government funding advisory, Avant Group, explains what the 2026 Federal Budget means for business grants, innovation funding and where future government investment is likely to flow.
Then, Ilona Charles, CEO and Co-Founder of HR consultancy Shilo explains why startups and scaleups so often run into people and culture problems as they grow. From hiring too quickly to promoting unprepared leaders, she shares the common mistakes businesses make early, and why they become much harder to fix later on.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
When it comes to innovation and productivity, the challenge for the Australian government remains the inability to turn good ideas into long-term economic growth. In this episode, Kate Whitehead, MD of strategic grants and government funding advisory, Avant Group, explains what the proposed changes to the R&D Tax Incentive could mean for SMEs, innovation investment and Australia’s broader productivity problem.
Then, leadership expert Kylie Paatsch explains why so many engagement strategies fail to deliver real performance. Her argument? The problem isn’t engagement; it’s lack of connection between leaders and teams.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
What if the biggest threat to your business is already unfolding - and you can't see it yet? And what do you need to be thinking about ahead of tax time?
In this episode, we hear two expert perspectives on getting ahead of small problems before they become serious ones. First, executive coach Chris Power explains why “leadership inflection points” can become dangerous moments for organisations, and how strong leaders recognise early warning signs before performance stalls.
Then, dual-qualified solicitor and chartered accountant Adam Ahmed of Entity Accountants shares practical advice on staying tax-compliant in a fast-changing landscape, including the risks around crypto, digital payments, and poor planning.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
How can businesses stay future-ready in the age of AI - while keeping compliance under control? In this episode, CEO of Practice Connections Advisory Alan FitzGerald outlines the tech trends every business owner should watch to future-proof their company. He explains how to review outdated systems, choose the right technology, and balance AI-driven efficiency with human expertise.
Then, Ilona Charles, CEO and Co-Founder of HR Consulting Services, Shilo, explains how businesses can simplify compliance, support managers, and build healthier workplace cultures. This is a practical conversation about balancing technology, people, and risk in today’s evolving business landscape.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
What’s more important when it comes to building a successful business: Discipline or vision? And what happens when the next generation can’t even get a foot in the door?
In this episode, founder, CEO and author Dane Hudson joins host Grace Jennings-Edquist to explain why vision alone won’t scale a business. Dane shares why disciplined execution, systems, and leadership maturity are what truly drive growth.
Then, recruitment leader Catherine Kennedy from people2people unpacks a major workforce shift: why employers are hiring fewer junior staff, and what that means for graduates, organisations, and the future of leadership.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Hate the idea of self-promotion - and feeling constantly overwhelmed and burned out at work? In this week’s episode, personal branding strategist Rosie Chong explains how to share your wins authentically by focusing on value, storytelling and connection - not ego.
Then, leadership coach and author of The Overachiever’s Reset, Fleur Marks, unpacks the "overachiever cycle" that drives burnout, and shares practical ways to reset by building awareness, setting boundaries and redefining success.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
The Federal Budget has just been handed down by Treasurer Jim Chalmers - so what does it mean for small businesses and the wider economy? In this episode, economist Professor Robert Brooks from Monash University unpacks the balancing act between inflation, growth, interest rates, housing affordability and recession risk - and what it means for SMEs.
Then, tax advisor Michael Jones, a Partner at Forvis Mazars, explains the proposed changes to capital gains tax, negative gearing and family trusts, outlining the potential impact on investors, startups and business owners. Together, they explore whether the budget builds long-term resilience - or simply shifts today’s pressures into the future.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Is your workplace ready for what’s coming next - and are you confident enough to lead through it? First in this week’s episode, futurist Gihan Perera explains what it really means to be “future-ready” - from embracing AI to building adaptable, inclusive cultures and developing skills like sense-making in a rapidly changing world
Then, award-winning CEO, author and keynote speaker Colleen Callander shares why confidence isn’t something you’re born with but a skill you can build – offering practical ways to step outside your comfort zone and back yourself at work
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Struggling to stay focused in an ‘always-on ‘work culture? In this episode, productivity and time management expert Donna McGeorge explains how constant busyness drives burnout - and why building a 15% buffer, setting boundaries, and reducing digital distractions can boost performance and decision-making.
Then, personal branding strategist Rosie Chong shares why your brand is more than social media: it's your reputation. Rosie offers practical tips to define what you’re known for, stand out professionally, and build a consistent presence online and offline.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Two challenges many businesses face are: how do we build a culture of honesty? And how do we create client experiences that truly build trust?
First up, Dominic Thurbon, author of To Be Honest and director at Alchemy Labs, explains how disinformation shows up inside workplaces. He also outlines why honest cultures drive performance and innovation.
Then, serial entrepreneur and founder of Reputable, Karl Schwantes, shares how to create remarkable client experiences that build trust and earn better reviews.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Two questions entrepreneurs often face are: should I write a book? And how do I actually scale my business?
First up in today’s episode, business book publisher Lesley Williams – from Major Street Imprint at Rockpool Publishing – outlines the pros and cons of self-publishing versus commercial or traditional publishing. She outlines the strategic trade-offs between the two options – including distribution, timelines, control, credibility, and the real financial maths.
Then we hear from Dorry Kordahi, entrepreneur and the original “shark” from Shark Tank, on his philosophy on growing businesses. Dorry explains what scaling looks like beyond the glamour: quality, positioning, patience, simplicity, relentless execution – and why founders often try to grow too early.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Feeling busy but still falling behind? In this episode of Business Essentials, we explore smarter ways to work and compete in a changing business landscape. First, time management expert, bestselling author and speaker Donna McGeorge explains why classic time-management advice often fails busy leaders – and what works instead. She tells host Grace Jennings-Edquist why protecting your best hours and attention is what actually drives performance.
Then, Agile Energy CEO Jack Kapoor unpacks the business case for solar and batteries. He outlines how new financing models are helping some businesses cut costs and manage volatility.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
What do employee disconnection and customer reviews have in common? This episode’s guests say both can pose a threat to trust – but handled well, they can really supercharge business performance.
Melinda McCormack, founder of Impact with Empathy, first joins host Grace Jennings-Edquist to explore the rising crisis of emotional disconnection at work. Melinda outlines the links between disconnection and trust, employee wellbeing and performance.
Then serial entrepreneur Karl Schwantes reveals how businesses can transform customer reviews into powerful lead generators without spending on ads. Karl, who is Managing Director of Xennox Diamonds and Founder of Reputable, also shares practical tactics for creating remarkable client experiences, earning more reviews, and even turning negative feedback into opportunity.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Is physical retail really booming again? And separately, what can family businesses teach us about longevity?
In this episode, CEO of the Family Business Association Catherine Sayer shares insights on governance, communication, succession, and how successful family enterprises modernise without losing their DNA. She tells host Grace Jennings-Edquist about the power of next-generation thinking, innovation, and a striking reality: family businesses dominate the Australian economy and employ half the workforce across the nation.
Then, Vicki Leavy, General Manager of JMK Retail, explains the surprising shift back to in-store shopping, why human connection still matters, and the overlooked fundamentals that keep customers coming back.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
What does it really take to build a successful business – and could your marketing budget be working against you?
First up in this week’s episode, entrepreneur Dorry Kordahi shares his journey from humble beginnings to launching DKM Blue in his parents’ garage and growing Swanky Socks into a global brand. He unpacks the mindset behind sustainable growth, the value of hard work, and why entrepreneurs must be mentally prepared for failure.
Then, ReferUs CEO Justin Herald explains why digital marketing can become a money pit for many small businesses, and why mastering customer experience, margins and referrals may be far more powerful than chasing clicks and metrics.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Are you tracking the right metrics - and having the right conversations? In this week’s episode, digital marketing expert Jason Le explains why many businesses rely on “vanity metrics” that look impressive but don’t reflect real performance. As Founder and Director at JNRY Digital, Jason shares how to refocus on the metrics that really reflect growth ... and explains what LTV:CAC ratio means (and why you need to know your company’s ratio).
Then, leadership consultant Sue Barrett - founder and CEO of Barrett Consulting Group and the Selling Better movement - explores how meaningful conversations can transform workplace culture. She outlines how leaders hoping to shift the culture of their team can benefit from shifting from top-down broadcasting to genuine listening and ongoing dialogue.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Is your business ready for AI - and your team ready for growth?
Our first guest on this week’s episode, AI enthusiast and business strategist Kelvin Wiggins, explains why failing to adopt AI puts businesses at risk - including from rising costs and shrinking customer expectations. As CEO of AI Connections for Business, Kelvin also shares several practical “quick wins” using AI to free teams from repetitive work.
Next, Sue Barrett – founder and CEO of Barrett Consulting Group and the Selling Better movement - explores how communication must evolve as organisations scale. Sue highlights the role of empowered team leaders, clear channels and embedded values to keep culture and purpose alive during growth.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Building eco-friendly brands and tackling the downsides of AI are timely issues in the business world – and we’ve got both covered in this week’s episode.
First, we dive in with Olympian-turned-founder Bronte Campbell, who shares how frustration with traditional activewear led her to co-found sustainable activewear brand Earthletica. She also explains why consistency, discipline and feedback – essential skills in elite sport – are just as critical for business success.
Then Neal Woolrich from Gartner helps us navigate the murkier waters of AI at work, unpacking how to tackle low-quality, AI-generated content – also known as “AI work slop”.
If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you.
Business Essentials is produced by soundcartel.com.au
See omnystudio.com/listener for privacy information.
Mindset, manifestation, and building a strong advisory board: they’re three very different approaches that can all play a role in success, as our guests this week explain.
To kick this episode off, serial entrepreneur Hilton Misso shares his remarkable career journey: from suburban law firm to major wins across law, real estate, and childcare. Drawing on insights from his new book How to Manifest Success, Hilton discusses the role mindset and intuition have played in his career - and why he views adversity, including chronic health challenges, as a gift.
Then, LinkedIn trainer Karen Tisdell explains how to build a formal or informal “board of advisors” on LinkedIn. She shares practical tips for finding the right experts; staying visible to them; and ensuring you have the right team in your corner to help navigate the changing business landscape.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
Just how important is networking in the age of AI - and what's the business case for environmental investing? Two business thinkers weigh in on these timely themes in this week’s episode.
First, Roxanne Calder of EST10 Recruitment explains why genuine human connection matters more than ever in an AI-driven hiring landscape. She shares practical tips for building authentic relationships through curiosity, generosity and “micro touches” - and the biggest networking mistakes to avoid.
Then, Elio D’Amato, co-founder and executive director ofEnviroInvest, outlines why environmentally conscious investing is no longer just ethical, but a compelling long-term investment case.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
Are your people excited about AI, or quietly anxious about what it means for their jobs? And how psychologically safe is your workplace culture when it comes to dealing with this uncertainty?
On this week’s episode, we explore how leaders can help teams navigate rapid change without losing trust or momentum. Suhini Wijayasinghe, Head of HR Solutions at people2people Recruitment, shares new research on why many workers feel unprepared for an AI-driven future. She explains how employers can build AI literacy without fear.
Then, leadership consultant Sue Barrett, of Barrett Consulting Group, explains why psychological safety and clear communication matter most during uncertainty. She shares her top tips on how leaders can guide teams forward, even when they don’t have all the answers.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
What is “greenwashing” - and how can businesses avoid it? And what does it take to build a future-ready, people-first workplace culture? In this episode, Elio D’Amato, founder of EnviroInvest, explains what greenwashing is, why it matters, and why regulators are cracking down. He outlines the risks for business leaders and shares practical guidance on communicating environmental claims clearly, credibly and legally.
Next, leadership expert Mirjana Boznovska, founder and CEO of One Beyond Success, shares insights from her book Future of Work: A Blueprint, explaining why people-first cultures, sustainable leadership and intrinsic motivation are now business imperatives. Mirjana also shares her thoughts on what the next decade of work looks like for businesses and leaders alike.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
Entrepreneurship today demands more than hustle; it requires humanity, clarity and better support. In this week’s episode, entrepreneurial futurist Andrew Griffiths shares the qualities that underpin long-term success - from resilience and curiosity to embracing what makes you uniquely human in an AI-driven world. Andrew also offers sharp insights on modern marketing, brand differentiation and future-ready skills.
Then, CEO advisor and author Anthony Moss reveals why advisory boards are a powerful yet overlooked advantage. He shares when to introduce one, who to invite, and how the right advisors can help leaders break through growth plateaus and commercial isolation.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
Bigger and louder doesn’t always mean better - in business or on LinkedIn. In this week’sepisode, two experts share their insights around focusing on quality over noise. First up, LinkedIn trainer Karen Tisdell explains how business leaders can build credibility and real relationships with a strong profile - without feeling pressured to constantly post content. She shares practical tips for creating a profile that inspires confidence - and avoiding common mistakes (including over-AI polish).
Next, what if chasing a “bigger” business is the very thing holding you back? Brad Giles, founder of Evolution Partners, challenges the business world’s common obsession with growth. Drawing on his new book, Brad unpacks the hidden costs of chasing scale, including toxic teams and disloyal customers.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
Burnout isn’t a badge of honour - and empathy isn’t a “soft” skill. In this week’s episode, two innovative business thinkers explore strategies for avoiding exhaustion while cultivating meaningful connections that elevate both personal and professional performance.
First, Tim Jack Adams, founder of greenx7, introduces Energised, his practical guide to restoring sustainable energy through sleep, mindset relationships and rhythm, starting with a simple question: how’s your battery?
Then Daniel Murray, CEO of Empathic Consulting, challenges traditional leadership thinking, explaining why empathy is a powerful performance multiplier. Drawing from his book The Empathy Gap, Daniel reveals how real connection can reshape culture, boost influence and drive results in today’s demanding workplaces.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
Is your workplace culture empowering people or quietly silencing them - and could poor experiences be driving customers away faster than you realise? In this week’s episode, leadership expert Marnie Brokenshire, cofounder of Uncapped Potential, unpacks the growing risk of culture slipping into “cult-like” control and why psychological safety matters. Then Greg Nicolle, Group Manager of Client Success at Thryv Australia, explains why customer experience can outweigh product quality and shares three practical ways businesses can build loyalty and keep customers coming back.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
What really drives success in today’s workplace - and are we focusing on the wrong things? In this episode, Professor Darius Pfitzner, Academic Dean at the Australian Institute of Business, shares lessons from his extraordinary career journey, from Navy aircraft engineer to leading business academic, highlighting the value of failure, humility, and customer focus.
We then turn to Emotional Intelligence Specialist Amy Jacobson, who explains how EQ can transform teams and offers five practical steps to build a more empathetic, accountable, and high-performing workplace. Together, they reveal why great leadership is both learned and deeply human.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
Australia’s small business landscape is being reshaped by some major forces right now – including the need for AI training, and a proposed new Small Business Charter. We explore both in this week’s episode. First up, Freshworks Australia’s Vice President, Andrew Phillips, talks us through the widening gap between businesses adopting AI and those holding back. Andrew warns business leaders about the risks that come with inaction. He also provides practical, accessible steps for businesses ready to leverage AI to lift efficiency and stay competitive.
Next, Anne Nalder, CEO of the Small Business Association of Australia, delves into the proposed Small Business Charter and its potential to tackle long-standing structural disadvantages faced by SMEs. She outlines the reforms, protections and support the Charter could bring to businesses navigating today’s challenging conditions.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
There are two major forces shaping how businesses operate right now: intergenerational pressures, and hefty tax debts. In this week’s episode, leadership expert Marnie Brokenshire explains why managing five generations in one workplace is pushing managers to their limits - and why employees in their 50s may be the most underutilised asset in your organisation. Marnie also outlines the emotional-intelligence skills needed to turn generational tension into team strength. Next, CEO of Grow Capital Gus Gilkeson, breaks down this year’s surge in ATO tax debt - and what SMEs must do to avoid financial strain. Gus shares practical steps for early intervention, clear communication and managing tax obligations before they become business-threatening.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
Strong partnerships and loyal customers are both essential to business success – and this week’s episode explores how to bolster both. Greg Nicolle, Group Manager of Client Success at Thryv Australia, explains why retention often outperforms acquisition – and he shares six clever, underused follow-up tactics that turn one-time buyers into long-term loyalists. Then psychotherapist Tom Skotidas, founder of Everpath, reveals how fractured co-founder relationships can quietly derail a startup, and how psychotherapy helps rebuild trust before it's too late. Packed with practical insight, this episode helps leaders strengthen their partnerships and their bottom line.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
In this episode, we dive into two pressing challenges facing today’s leaders and businesses. Gus Gilkeson, CEO of Grow Capital, discusses how Donald Trump's sweeping US tariffs are shaking up global trade, with real impacts on Australian SMEs. He offers strategic advice to help businesses stay resilient, plan long-term, and adapt to increasing uncertainty. Then leadership expert Michelle Gibbings unpacks the real meaning behind "quiet quitting" - a modern term for the age-old issue of employee disengagement. Michelle shares how leaders can spot the signs early and re-engage teams through trust and open communication.
Business Essentials is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
Are you the type of person who clings to stability while the world around you changes? Then you might be taking a huge risk for your business. Workplace expert Michelle Gibbings argues that calculated, strategic risk-taking is now essential for organisational resilience. Michelle explains why doing nothing can be the riskiest move of all and offers practical advice for business owners on building a culture that supports wise, deliberate experimentation - without tipping into recklessness.
Business Essentials Daily is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
A generation vital to the workplace, Millennials, or Gen Y’s, are now approaching their mid-40’s. As lovers of technology, they’re not fearful of AI, but rather engage with it to seek workplace improvement and explore how it can improve the world around us. Leadership expert, Dr Paige Williams, explains how to nurture and value this vital, next generation of leaders.
Business Essentials Daily is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
How emotionally intelligent are you and your workplace? Are you being held back by toxic or unproductive relationships? Emotional Intelligence Specialist Amy Jacobson says hers is a skill anyone can learn, and that it can transform businesses. Amy outlines five practical steps to build an emotionally intelligent workplace, from self-awareness and emotional accountability to empathy, communication and decisive action.
Business Essentials Daily is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
If you’re wondering how other businesses are handling their teams working-from-home, you might be surprised that most people are coming back to the office. But not everyone – a significant percentage are working a hybrid arrangement. Roxanne Calder, Managing Director of boutique recruiting firm, EST-10, says implementing a successful hybrid model requires understanding individual needs and aligning them with the business needs. Keeping employees happy with the flexible arrangements is important, but it should be balanced and sustainable for the business.
Business Essentials Daily is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
As artificial intelligence adoption accelerates, a new divide is emerging between owners and employees embracing the technology, and those being left behind. Andrew Phillips, Vice President of Freshworks Australia, a company delivering AI software for customer and IT services, explains why it’s now time for small and medium business leaders to become AI-literate. He explains how some simple, accessible tools can improve productivity, reduce costs, and future-proof teams. From repetitive tasks to customer service, Andrew describes some practical ways to integrate AI into your business and bring your workforce along for the ride.
Business Essentials Daily is produced by:
SoundCartel
soundcartel.com.au
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Who wouldn’t like to double their business? Well, according to Melissa Browne, Founder of Mel Browne Money, it might sound like a fantasy but it’s entirely possible if you focus on profit, not just sales. Melissa shares practical tactics to increase profitability, from improving customer retention and average spend to streamlining costs and finding quick wins that make a big impact. She explains why too many business owners overlook the data that really matters, and how small tweaks can lead to exponential growth.
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Most of us at some stage will suffer from imposter syndrome – that feeling of fraud -like inadequacy, despite having a reputation for success. According to behavioural expert Charlotte Blair, recognising and naming imposter syndrome is the first step to managing it. Charlotte is a partner at The Strengths Partners, a company dedicated to strength-based development of individuals, teams and organisations. She is also author of ‘Career Unstuck: How to play to your strengths to find freedom and purpose in your work again’. Charlotte says that creating a brag file of past successes and considering the worst-case scenario, can help combat imposter syndrome.
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Brands are increasingly being copied by "dupes", and while consumers may enjoy cheaper alternatives, the impact on business owners can be devastating. But the Director of Strategy and Creative Lead at Kommunal, Rod Curtis, says businesses can stay ahead by doubling down on quality, innovation and authenticity to protect their brand and thrive in a competitive market. He also explains how smart marketing, strong customer relationships, and memorable experiences can help genuine brands stand out and keep loyal customers coming back.
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It’s natural to be apprehensive – even fearful – of the uncertainty that envelopes us when we face challenges. But, if we push through a particular challenge and get through the other side, we’re the better for it. Emotional fitness expert Joe Pane has identified three universal fears that hold us back from living the life we want or having the business we desire: the fear of not being enough, the fear of not belonging, and the fear of not being loved. To find direction, he says, it's important to align with our evolving values and integrate ambition into meaning.
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The rise of artificial intelligence promises great new advantages for SMEs, but AI also brings major security risks. The Managing Director of Cyber Matters, Saaim Khan, says confidentiality and integrity are critical concerns when using AI tools. He says businesses need to be cautious about sharing sensitive information and he outlines practical steps to protect businesses including setting clear policies and guidelines for acceptable AI within firms.
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How many of your employees are using AI without your knowledge? As generative AI tools like ChatGPT start to become ubiquitous in the workplace, many employees are quietly using them to boost productivity, secure promotions, and even enjoy their work more. Andrew Phillips is Vice President of Freshworks, a company delivering AI powered software for customer and IT services, and he explains why ignoring AI is no longer a viable business strategy, and how SMEs must quickly adapt or risk falling behind. He also shares surprising insights from a recent survey on how workers are using AI to handle mundane tasks, freeing up time for creative thinking, problem-solving, and learning new skills.
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Great coaches – like great leaders – are able to support teams and individuals, allowing them to perform at their best. Professor Martin Bean, is CEO of The Bean Centre, and co-author of ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’. He discusses how meaningful, one-on-one conversations, focused on achievements, development, enjoyment, and partnerships, all help enhance team performance and engagement.
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Would you like your workers to come back to the office? Many businesses are still grappling with how to bring employees back to the workplace, and whether they should be worried at all. Marnie Brokenshire, Founder of Uncapped Potential, outlines some practical strategies to make the workplace irresistible. She explains how patience, strong leadership skills, and creating a sense of belonging can inspire engagement, outlining ways to not only win back employees, but make them excited about it.
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How well does your website perform in search engine results? If it’s not at least on page one, you need to understand how Google’s algorithm is prioritising quality content over quantity, and build that into your SEO. That’s according to Sagar Sathi, Founder and CEO of digital marketing agency Xugar. The credibility of the author are also important factors in determining search rankings, strengthening your SEO and overall marketing strategy, which has the capacity to provide a long-term return on investment.
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There are four enemies of team performance, according to Organisational Psychologist Stephanie Bown. Poor performance can often stem from traps like focusing on the wrong problem, locking into unproductive debates, relying too heavily on leadership for answers, and falling into blame. Stephanie explains how small business owners and managers can spot and avoid these common pitfalls to unlock the potential of their teams. She also shares practical strategies to foster better collaboration, encourage diverse thinking, and build a culture of shared accountability.
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Conforming to compliance requirements can seem overwhelming, but did you know you can use some of the tools you already have to simplify things? Saaim Khan, Managing Director of Cyber Matters, explains how to simplify and streamline your approach to digital security and regulatory frameworks. He suggests a “measure twice, cut once” mindset can help you meet multiple standards with a single, well-executed effort.
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Do you find some people on your team are difficult to communicate with? Perhaps they don’t give straight answers, or they dominate group conversations, or they’re outright hostile. Well, they could demonstrate one of four main communication styles: aggressive, passive, passive-aggressive or assertive. Communications specialist Leah Mether unpacks each style and how you can adapt to better connect with your team.
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These days a lot of companies promote their values through their branding, but do they really understand the meaning of being genuinely purpose-driven? Rod Curtis is Director, Strategy and Creative Lead at Kommunal, Brand Strategy Architects, and he says purpose-driven branding matters more than ever. He explains how a clear and compelling purpose not only attracts customers, talent, and investors, but also strengthens your brand against competition in a world of copycat products and greenwashing. He shares practical ways to define your brand’s purpose and how to make it both visible and credible.
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How are you doing with sales? Do you have a winning sales strategy or approach? If not and you’re struggling to close, you might need a different pitch. Glenn Poulos has developed a sales pitch from his many years in corporate sales, marketing and customer service roles. The ‘Punch Perfect Pitch’ starts with a "punch" or "bang" – an impactful opening that grabs the audience's attention. Because it’s important to understand the client's pain points and demonstrate how your product or service can address their most urgent problems.
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Entrepreneur Rebecca Klodinski may have founded an internationally recognised swimwear brand, but now she’s branching out from bikinis to bling. Rebecca grew Frankie Swimwear — now rebranded as IIXIIST — from a student side hustle into one of Australia’s first Instagram-born fashion labels. She explains how and why her business instincts have now taken a new turn into the booming world of lab-grown diamonds. She recounts how smart branding, timing, and a hands-on approach helped her ride two waves of success, from packing orders in her bedroom to running two thriving companies.
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Struggling to get your team back to the office? How about making them fear missing out on something? Founder of leadership and performance consultancy, Uncapped Potential, Marnie Brkenshire, offers three practical strategies to reignite connection and creativity in your workplace by making it more meaningful, bringing back real training, and creating a sense of FOMO. She explains how purposeful leadership, and genuine learning experiences can inspire your team to re-engage.
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Facts and stories play a vital role in successful sales operations. While facts build trust and demonstrate value, stories engage and connect with people on an emotional level. The problem is that businesses tend to use either sales or facts to convert customers or clients to purchase. Sales expert Sue Barrett, CEO of Barrett Consulting Group, insists a good story has the power to inspire action and create a sense of connection between the storyteller and the audience. Salespeople should embrace authenticity and share their own vulnerabilities and challenges to foster trust and build deeper relationships.
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Stress may sharpen our minds, but when it lingers, it can damage our health, productivity and relationships. Employee engagement specialist Esther De La Cruz says it’s possible for SME owners to manage stress through practical, science-backed strategies that support both mind and body. Esther shares how understanding the connection between brain chemistry and daily habits can empower business leaders to take back control, even in uncertain times.
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Too often sales people tell the customer what they think they want to hear, rather than asking questions and listening to customer concerns. That’s according to business coach and trainer Jim Cocks, who equates great questions with great sales. Jim offers insights into how to improve sales performance by focusing on mindset and building rapport with potential clients. He offers strategies for handling objections and closing the sale. And he shares seven sales beliefs that can impact success.
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The complexity of the General Retail Industry Award is creating unnecessary challenges for small businesses, which make up the great majority of the retail sector. That’s according to the CEO of the Council of Small Business Associations Australia (COSBOA), Luke Achterstraat. COSBOA has joined a new collaboration with the Australian Retailers Association to push for sensible reforms - simplifying pay structures, increasing flexibility, and ensuring workers benefit too. With nearly 1,000 different classifications in the award, small business owners are struggling to navigate the system while juggling multiple roles.
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A brand is more than just a logo — it’s the entire experience your business delivers. Rod Curtis, Director of Strategy & Creative Lead at Kommunal - Brand Strategy Architects, explains that while a well-designed logo is important, it’s just an empty symbol without a strong strategy behind it. Rod explores the deeper layers of branding, from the way you present yourself to the promises you make to your customers. Every interaction, from answering the phone to meeting a client, shapes how your brand is perceived. He explains how to craft a brand story that truly resonates with your stakeholders.
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A successful sales team as one that is fully engaged, highly satisfied, able to handle pressure, and performs at their best. That’s according to Anna Glynn, speaker, author and coach on thriving workplaces, who shares her six secrets to sales success. Implementing the six principles, she insists, takes time and should be part of an ongoing plan.
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Speaking up isn't always easy — especially for people who are early in their careers or from cultures that value deference. But organisational psychologist Stephanie Bown says your voice is your value. With AI transforming the workplace, it’s more important than ever to show up with your ideas, back yourself, and make your thinking heard. Stephanie helps us overcome self-doubt, prepare with purpose, and tap into both logic and emotion to build confidence and contribute meaningfully.
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Businesses are scrambling to keep up with latest trends in technology and take advantage of the efficiencies of digitisation. At the same time, mediocre customer service is rampant. So, how can you embrace the benefits of the digital era while also servicing customers with the human touch they crave? Well, Jaquie Scammell provides the answers in her new book, ‘The Future of Service is 5D’. The concept encompasses the physical, cognitive, emotional, social, and spiritual dimensions of human interaction. Jaquie encourages bosses to create conditions that allow employees to thrive in each dimension.
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Struggling to generate revenue in today’s tough market? A sales revolution might be the answer. That’s according to Ingrid Maynard, Founder and Managing Director at The Sales Dr. Ingrid explains why traditional sales models are failing, how a lack of skilled sales talent is holding businesses back, and why a company-wide approach to customer engagement is essential for growth. She also discusses how every role in your business contributes to profit — whether through sales, cost retention, or improving customer experience — and how a shift in mindset can drive success.
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As the nation goes to the polls tomorrow, Business Essentials Daily brings you the final episode of our special week of pre-election interviews, and it’s certainly revealing. A new report by OnDeck - small business loan experts, shows that out of the 500 Australian small businesses they surveyed, 85% cite cost of living pressures as the key issue shaping their vote this election. It’s an extraordinary number and illustrates how personal finances have overtaken other small business concerns for the sector. The survey also says energy bills and red tape are still hitting small businesses hard, even though resilience remains strong. In this interview, OnDeck Marketing Director, Justin Brady delivers key insights from the survey.
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Global volatility, tariff tensions, and shifting global trade dynamics continue to shape the outlook for small and medium businesses in Australia. For the next in our special series of pre-election interviews, Economist Professor Robert Brooks unpacks the ripple effects of global uncertainty on Australia — highlighting inflation risks, exchange rate pressures, and why smart, steady policy responses may help shield local businesses from the worst impacts. He also explains how Australia’s exposure to Asian markets adds another layer of complexity, and why avoiding trade retaliation has been crucial in maintaining stability.
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Hospitality is one of Australia’s largest small business sectors, and it’s been on the front lines of recent economic uncertainty. So, are government policies doing enough to help, and what is the Coalition offering? CEO of the Australian Restaurant and Café Association, Wes Lambert, unpacks the pros and cons of each major party’s offerings for small business owners, with a focus on energy relief, tax breaks, and support for apprentices.
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In the lead up to the Federal Election, Monash University economist Professor Robert Brooks assesses the state of the Australian economy. He explores key productivity drivers — from childcare reforms to infrastructure and housing supply — and warns that lasting improvements will depend on smart, long-term policy decisions. Professor Brooks assesses the potential impacts of polices and highlights the need to address ongoing challenges with economic growth and labour availability.
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The status of family businesses needs to come into clear focus this election, according to Family Business Association CEO Catherine Sayer. Family businesses make up about 70% of Australian enterprises, yet they remain largely invisible in federal policy conversations. So, Catherine is calling for greater recognition — through better data collection, targeted representation, and policy consideration — to ensure this vital sector has a seat at the table.
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COVID spelt difficult times for many small businesses, perhaps none more so than in the travel sector. So, when the pandemic brought travel to a halt, owners of the travel app Locomote.com had to rethink their survival strategy to. CEO and Co-Founder of Growth Forum, David Fastuca, focused on repackaging Locomote’s value by highlighting duty of care, governance, and compliance to help SMEs manage post-pandemic travel risks. By proactively reaching out to CFOs and addressing future challenges, he built a strong sales pipeline despite the uncertainty. It’s a classic tale of how strategic pivoting, sharp messaging, and persistence can turn crisis into opportunity.
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When Dr May Chan was a child, she had a fall which resulted in dental issues and an unwillingness to smile for family photos. This experience would later be pivotal in her ambition to pursue a career in cosmetic dentistry. Ten years ago, Dr May and her husband, Dr Reuben Sim, started Dental Boutique in the Melbourne suburb of Balwyn. Today it has grown to 10 surgeries across Australia and New Zealand. They have since won a slew of business awards. She discusses the life-cycle of business growth including, the start-up stage, teenager and maturity stage. The success comes down to maintaining a focus on quality, putting the right systems in place, looking after their staff, and adding value to the community.
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The shift to remote work appears to have improved task efficiency, but is it hindering innovation? Marnie Brokenshire, Founder of leadership and performance consultancy, Uncapped Potential, says productivity in Australia is at its lowest in decades, and spontaneous in-person interactions may be what’s missing. Marnie says leadership is a “contact sport” and how returning to the office, when done right, can drive collaboration, creativity, and long-term business success. She says businesses can move beyond rigid return-to-work mandates to create a culture of engagement, trust, and high performance.
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Rarely do we know when crisis will strike – a pandemic, war, or a GFC-like event – but if it does happen, the impact on your business and staff could be just as seismic. So how can you prepare for a potential disaster? It helps to have an adaptive mindset, insists Prof Martin Bean, CEO of The Bean Centre, and former Vice Chancellor of RMIT University, during the lockdown days of COVID-19. He has co-authored a book, ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’. An adaptive mindset, he says, equips you and your team to deal with fast and unpredictable change, to navigate in uncertainty, to collaborate on complex entangled problems, and to embrace ambiguity and paradoxes.
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Starting a firm with nothing but a printed leaflet and gritty determination, Melissa Browne built a thriving business by focusing on profitability and strategic growth. From helping clients with tax to coaching them on business success, she developed ground-breaking systems that revolutionised her practice. Melissa explains how she scaled, streamlined, and ultimately sold her firm for seven figures.
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You may associate cybersecurity with protection, but it can also be a driver of business growth. That’s according to the Managing Director of Cyber Matters, Saaim Khan. He explains how trust is now a major differentiator in a competitive market, with businesses increasingly required to meet strict security standards to win contracts and retain customers. Saaim tells us that as cyber threats rise, organisations that prioritise security can not only safeguard their data but also enhance their reputation and build stronger, long-term relationships with clients.
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To maintain long-term profitability, you need a strategy that can adapt to new trends and consumer demands. Companies that don’t change will fall behind, says consumer and marketing guru Barry Urquhart. Barry identifies three pillars of business success, and offers the example of a particular Australian hardware company, which is pivoting from hardware to homeware – a subtle, yet powerful realignment.
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A strong brand isn’t just the CEO’s responsibility — it belongs to employees, customers, and even competitors. Rod Curtis is the Director, Strategy & Creative Lead at Kommunal Brand Strategy Architects, he understands more than most why businesses should involve their entire team in shaping their brand identity. Rod explains how effective team workshops can foster genuine buy-in, and that aligning employees with the brand’s core values can create a sense of belief and purpose, leading to stronger commitment and better customer experiences.
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Workplace productivity has taken a dive in the last couple of years. Productivity in the workplace involves effectively leveraging resources to deliver outcomes. So how do you do that? HR consultant Karen Gately says bosses should set clear expectations, fostering engagement, and focusing on intrinsic motivators.
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Sometimes it’s a good idea to look at your sales approach with fresh eyes, so for a sales check-up, we’ve turned to Ingrid Maynard, Founder and Managing Director of The Sales Dr, Ingrid outlines four essential practices that she says every business should embrace. She explains how to plan outcome-driven conversations, ask powerful questions, use influencing techniques effectively, and strengthen client relationships after the sale. The discussion centres on how small changes in your approach can lead to more meaningful engagements, increased conversions and long-term business growth.
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Being a salesperson today is a tough gig, but could a change of mindset be the secret to success? CEO and Co-Founder of Growth Forum, David Fastuca, says starting out by building a healthy pipeline fosters confidence, reduces desperation, and helps you close deals without alienating people with what he calls "commission breath." David has some great advice on how to engage buyers on their terms, deliver real value, and strike the right balance between persistence and patience in your sales approach. He also shares practical tips on using empathy, insight, and the right timing to connect with potential clients without becoming an irritation.
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Traditional sales skills may not be sufficient to overcome the challenges faced by sales teams today. A new approach is needed to end rising disengagement, stress and burnout, and equip sales leaders to lead their teams confidently to success. That’s according to Anna Glynn, who says leaders need to ensure that their teams have the mindset and toolset – not just the skillset – to succeed in sales. She calls these the off-field factors and they relate to the resources available that help achieve long-term sustainable performance.
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There’s been a great deal of public discussion about four-day work weeks recently, so could it give your business a competitive edge? Gartner’s VP of Research and Advisory, Aaron McEwen, explores the surprising benefits of employees working fewer hours — from boosting productivity to attracting top talent. He breaks down the key principles, the risks, and why small businesses might have an easier time making the shift than big corporations.
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What does it take to lead a leadership organisation? Well, former AFL player and two-time Hawthorn Grand Final winner, Dean Anderson explains why in 2022, he took the role of CEO at Leading Teams. Leading Teams is an organisation well known for its leadership and high performance models, that have had a huge impact on businesses across so many industries, including media, education, government, utlitlies and most publicised - on elite level sporting teams.
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Trust and respect are the foundation of strong workplace relationships — for both owners and employees. But how can business leaders and teams cultivate them? Performance coach Stephanie Bown explains why vulnerability is key to building trust, as well as how to encourage and express it in a workplace framework. She discusses how leaders can create psychologically safe environments, and the role respect plays in fostering innovation and collaboration.
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Clear and simple communication is a powerful tool, yet many professionals still get lost in jargon and complexity. Employee engagement specialist Esther De La Cruz has some advice: deliberate simplicity is key to driving change, engaging stakeholders, and making ideas stick. Esther outlines some practical strategies for breaking down complex concepts, testing clarity, and refining messages to ensure they resonate with any audience without losing essential meaning.
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The key to effective sales and marketing is collaboration, according to sales expert and CEO of Barrett Consulting Group, Sue Barrett. Having a customer-centric mindset across the entire organisation will ensure everyone is on the same page. This can be achieved by nurturing the customer at each marketing touchpoint, e.g. emails, social media digital marketing, and direct communication with sales teams. While the emphasis on each function may vary depending on the product or service, the core idea remains that are interdependent. This synergy between sales and marketing is fundamental for achieving sustainable growth and success.
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A clear and focused brand strategy is essential for standing out in a competitive market. But what does strategy really mean? Director and Strategy and Creative Lead at Kommunal Rod Curtis is a branding expert with decades of experience. Rod lays out a simple yet powerful approach — distilling strategy down to three key questions: Why are we here? Where will we play? And how will we win? He also warns against vague, bloated strategy documents and instead emphasises clarity, purpose, and a disciplined approach to building a brand that attracts customers, investors, and talent.
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Business owners often struggle with setting the right price for their products or services due to self-doubt, observes business coach and trainer Jim Cocks. It’s important, he says, that business owners have the confidence in their offerings and be willing to increase prices to reflect their quality and value. Finding the right pricing balance requires consideration of competitors, affordability, and the current economic climate. Jim Cocks is author of ‘Build, Excite, Ignite: How to beat burnout and build a six-figure business in 12 months’.
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Tipping in Australia is on the rise, with restaurant tips increasing by nearly 50% in just two years —in spite of a cost-of-living crisis and a drop in international tourism. But where do these tips go, and should they be taxed? CEO of the Australian Restaurant and Café Association, Wes Lambert, unpacks the latest data and explores how businesses handle gratuities. He also questions whether the government should treat tips as tax-free windfalls. With wages rising and digital tipping options becoming more common, the conversation also explores how our tipping culture will continue to evolve.
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Artificial intelligence is promising to eliminate a host of tasks, but will it render selling — and salespeople — obsolete? Founder and Managing Director of The Sales Dr, Ingrid Maynard, says that while AI can streamline business operations and may be important for retail sales, human connection and trust remain irreplaceable, particularly in the B2B landscape. Ingrid offers practical steps for integrating AI without losing the personal touch that drives successful sales. And she shares insights on how businesses can conduct an AI audit to identify opportunities for automation while doubling down on unique offerings.
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ChatGPT is the best-known example of a large language model which is transforming the way in which we communicate. It’s now leading to other innovations, including ChatGPT-specific apps that anyone of us now can create to help our own businesses. Futurist Steve Sammartino explains some of the advances in artificial intelligence and how they will impact the way we work and live. Future AI trends, he says, include the development of personal digital twins and the emergence of copyright battles over biometric data.
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Sales success doesn’t happen by chance — it requires a structured approach. Entrepreneur. CEO and Co-Founder of Growth Forum David Festuca shares insights from his new book, ‘The B2B Sales Playbook’. David reveals the strategies that helped him build and sell multiple businesses. He breaks down the biggest mistakes companies make, the importance of a multichannel sales strategy, and why persistence is key in a world flooded with digital noise.
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One of the most effective marketing strategies is tapping into other people’s networks. But, Marketing Specialist and Founder of Leadsology, Tom Poland says, it requires finding partners whose audience aligns with your target market: offering something that people are already looking for is key. Tom explains how to identify and approach potential partners, and the importance of building an email list for successful marketing.
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The Australian small businesses sector is the country’s largest private sector employer, but it’s at a crossroads. This Federal Budget is critical to keeping this economic pillar standing. That’s according to the CEO of the Council of Small Business Organisations Australia, Luke Achterstraat, who says increasing red tape and a sluggish economy has led to insolvency records. On the eve of the Budget, Luke outlines what the government needs to deliver to provide certainty, support productivity, and reduce regulatory burdens. And he gives a frank assessment of the Albanese administration’s performance.
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Diversity, equity, and inclusion (DEI) programs may be facing its nadir in the United States, but how does that trend compare to Australia? Aaron McEwen, Vice President of Research and Advisory for Gartner, says corporate Australia remains committed to DEI and is likely to continue diversifying their work forces. He explains why he thinks small business owners should see diversity as a competitive advantage rather than a burden. He also highlights the tangible benefits of diverse perspectives in decision-making, innovation, and customer engagement.
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Ros Handley wants to change the conversation around retirement to renewal. Our mindset, and the way we think about this phase of our lives is really important. If we have potentially 20 years or more ahead of us, why wouldn’t we see it as an opportunity to start something new? And, it’s never too early, she says, to think about and plan for retirement.
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Economic conditions right are extremely difficult for some SMEs, now faced with downsizing to try and manage. But letting workers go is never easy. Change expert and employee engagement specialist Esther De La Cruz says handling termination with transparency, collaboration, and care can make a difficult situation more manageable for everyone involved. Esther explains her ‘Four Cs’ framework to help business owners and managers execute layoffs with compassion, maintain morale, and support both departing and remaining employees.
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Understanding your clients’ needs and desires is a crucial step in the sales process. And it’s only through asking the right questions and having the ability to listen well, that you can source this information. That’s the first of five steps to increasing sales conversions. Sales and business strategist, Maree Kirkpatrick says pricing and bundles should be tailored to meet specific client requirements. Asking for the sale shouldn’t be considered pushy or salesy. Objections should be seen as opportunities to provide additional information and to address concerns. And the final step, onboarding, is critical to creating a positive client experience and to encourage referrals.
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For family-owned businesses, succession planning is essential. But it’s more complicated, and takes longer to achieve, than many families think. Family Business Association CEO Catherine Sayer says succession planning can take years to execute properly. Without a clear plan, businesses risk uncertainty and conflict when key leaders step away — whether due to retirement, illness, or unforeseen events. Catherine explains why early planning and open communication are crucial, offering practical steps to ensure a smooth transition for future generations.
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How do the new ‘right to disconnect laws’ affect your business? Workplace Expert Michelle Gibbings explains how to actually harness the new rules to benefit your business. By setting clear boundaries and role-modeling healthy work habits you can boost productivity rather than hinder it. Learn why overworking leads to diminishing returns and how simple strategies like time blocking and prioritizing self-care can help both business owners and their teams work smarter, not harder.
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Each year, leading sales advisor Sue Barrett reveals the top sales and business trends. For 2025 those trends embrace the concept of collaboration. To be effective, you needn’t choose between being a hunter or a gatherer, or a manager or leader. These binary choices are not helpful, Sue says. You can be both profitable and ethical, an effective leader and manager, and combine human capability with technology for better business.
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When you hear the term ‘mindful listening’ do you think of a soft skill, or a game-changing ability for business success? Communications expert and the Founder and CEO of Excited Adults, Megan Flamer, explains how truly hearing your clients and team members can build trust, foster loyalty, and even help de-escalate difficult situations. With simple techniques like paraphrasing and staying present in conversations, you can create stronger connections and improve your decision-making in high-pressure moments. By actively listening and responding with empathy, you not only enhance relationships but also gain valuable insights that can drive better business outcomes.
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No matter how tough times are – and we’re facing economic challenges right now – there is always opportunity. That’s according to Andrew Griffiths, entrepreneurial futurist, keynote speaker, and best-selling author. It’s up to us to adapt in the face of change, he says, and be proactive in chasing those opportunities. He provides seven practical steps you can take to guide your business to new heights in 2025. Importantly, you need to take action now!
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It has sparked a huge pre-election debate: the Federal Opposition’s proposed policy to exempt small businesses from fringe benefits tax on meals and entertainment expenses up to $20,000 per year. But the controversy isn’t stopping the Australian Restaurant and Café Association CEO, Wes Lambert, from supporting the idea and backing up the coalition in the halls of the Parliament. Wes says that, if implemented, the policy could inject billions into restaurants, cafés, and pubs while allowing small business owners to reward staff and entertain clients without financial penalty. He says it would drive economic growth and job creation.
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How good are you at initiating, and then conducting, a difficult conversation? Effective small business leadership often requires traversing tough conversations with empathy, clarity, and courage. Former Xero CEO Steve Vamos has some practical strategies for addressing performance issues while fostering stronger team relationships, emphasizing the importance of aligning individual contributions with business goals. He explains how a human-centered approach can unlock employee potential, boost productivity, and drive better outcomes for the business.
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Few could have guessed that an overweight young man with an eating disorder would go on to found one of Australia’s most popular fitness brands, but that’s Aaron Smith’s true story. In this episode, the founder of KX Pilates discusses his new book, 'Define Yourself: When Passion, Purpose and Business Collide'. Aaron overcame immense personal and business setbacks to start a company that now includes more than a hundred studios in six countries. He explores the highs and lows that shaped both his personal and professional journey, in a memoir that serves not just as a business guide but as a testament to resilience, self-discovery, and the importance of humility in leadership.
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Almost every workplace has them: entitled workers who become disgruntled with a lack of favoured treatment. Workplace expert Michelle Gibbings explains how to spot the warning signs and deal with this sort of toxic teammate. She outlines six practical steps for leaders to address entitlement, clarify expectations, and foster fairness in the workplace while maintaining team morale and productivity.
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COVID-19 drastically affected the way we buy – we’ve embraced online shopping not just for convenience but in the hope of finding the best deals. Now, with cost-of-living pressures, and the rise of subscriptions services, the infrastructure required to accommodate this switch in consumer buying habits has had to adapt. Richard Thame is CEO of CouriersPlease, Australia’s leading franchised parcel delivery service. He says sales events – like Black Friday and Christmas sales – play a major role in how consumers plan their purchasing behaviour. To survive in the fast-changing retail landscape, Richard says businesses should focus on understanding their customer, providing value, and investing in technology.
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It’s been a challenging time for small businesses recently, economically but also at a political level. Workplace relations changes are a principal concern. Andrew McKellar, CEO of the Australian Chamber of Commerce and Industry, has been at the front lines of the situation. Andrew reflects on the key battles and achievements for Australian businesses in 2024, covering topics like workplace relations, skills and training, global trade uncertainties, and the critical need for bipartisan action on economic reforms. He highlights progress in areas such as job skills initiatives and collaboration with the government, while also addressing concerns about inflation, energy transitions, and the compliance burden on small businesses. With a federal election looming, Andrew McKellar also explores pressing issues like cost-of-living pressures and the risks of a minority government for the business sector.
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Family businesses make up a staggering 70% of Australian enterprises and employ about half of the nation’s workforce, yet they often lack the recognition they deserve in government policy. The CEO of Family Business Association, Catherine Sayer, says her organisation is ramping-up its efforts to elevate family businesses on the political agenda, from securing a dedicated ministerial portfolio to addressing tax challenges for multigenerational businesses. Catherine also emphasises the need for better data collection to inform policy decisions and to ensure this enormous sector thrives.
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As president, Roy Osing guided Canadian telco Telus Communications to $1 billion in sales. He identifies six major drivers that helped to achieve that growth, including differentiation, planning, and championing the frontline staff. He insists that there are no silver bullets – running a business is a game of inches.
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Burnout can hit fast or creep in slowly, with implications for individuals but also for team morale and productivity. So how can you tell if it’s emerging before it affects the bottom line?
Founder and CEO of Excited Adults, Megan Flamer, says communication and creating a sustainable work environment are crucial for long-term success. And Megan offers some practical strategies for identifying and then combatting workplace burnout. She says small actions can make a big difference.
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When it comes to the cascade of AI tools entering the market, be wary of relying too heavily on them to communicate with your audience. Customer service legend Barry Urquhart insists there is nothing more frustrating than having to deal with AI bots, when all customers or clients want is to speak with a real human. While AI can enhance efficiency and productivity, he says, it should be used to complement human interaction rather than replace it. So, before investing in new AI technologies, businesses should assess and optimize their existing resources and capabilities.
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Do you need some cash to make your business grow? And would you consider swapping equity with a government-backed fund for growth capital? Then you might like to apply to the Australian Business Growth Fund. The fund’s CEO and MD, Anthony Healy, helps small and medium enterprises unlock their full potential with long-term minority growth capital. Anthony explains how businesses with turnovers between $2 million and $100 million can qualify for funding, gain tailored support, and achieve their growth ambitions while navigating economic challenges.
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Any form of workplace bullying is toxic, but what happens when the boss doesn’t know that they themselves are bullying? Workplace Expert Michelle Gibbings says the key for small business owners and operators is self-awareness. Michelle highlights the critical role self-awareness plays in effective leadership, especially in fostering psychological safety within teams. She discusses how leaders can identify unintentional bullying through hard and soft data, the profound impact of workplace dynamics on employee well-being, and practical steps to create a safe, trusting, and high-performing environment.
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More than 60% of Australians over 18 years old have a LinkedIn profile. While the popular social media platform is ideal for sourcing and developing business leads, most people don’t use it effectively, according to Karen Tisdell. Karen helps people to craft their LinkedIn profiles and offers lessons on building connections through the platform. To generate leads Karen recommends proactively searching for potential clients, personalising connection invites, and building relationships through engagement. Investing 5 to 10 minutes a day, she insists, can yield major results.
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As an author and former CEO of cloud-based accounting software business, Xero, Steve Vamos shares transformative lessons from his new book, ‘Through Shifts and Shocks: Lessons from the Front Line of Technology and Change.’ Steve discusses his leadership path, emphasizing the power of clear priorities, alignment, and performance focus to create thriving workplaces. Drawing on decades of experience at the highest levels, he discusses how self-awareness, open communication, and genuine care for people can overcome the human challenges of change.
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So many different online tools are now available to plan your work day and record the important elements of your business. But whether you use them or old school pen and paper, it’s crucial to record your thoughts, or risk forgetting what you’ve done or the goals you’re trying to achieve. Productivity guru Les Watson explains why he’s a fan of record-keeping and setting time aside for review and reflection.
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Workplace regulations seem to be snowballing, with new compliance requirements relating to employment, casual work arrangements and union access worsening matters. A recent Work Health and Safety survey, conducted by the Australian Chamber of Commerce and Industry, reveals that 34% of small business owners are battling mental health issues like anxiety and depression — far above the national average. The Chamber’s CEO, Andrew McKellar, says all of this, coupled with economic pressures such as rising costs, tight labor markets, and fragile supply chains, is becoming increasingly daunting. Andrew outlines the practical reforms that could alleviate these burdens and empower small business owners to thrive.
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Managers struggling to address poor performance effectively is an enduring issue for many businesses, and it can lead to challenges like avoidance, ruinous empathy, or manipulative insincerity. That’s according to Employment Lawyer and co-founder of Edge Legal, David Dilger. David shares his views on balancing compassion and accountability, fostering trust through clear and respectful communication, and using what he calls the "competency-care seesaw" to deal with complex situations. He emphasises the importance of being as kind as you are clear if you want to build a stronger team and maintain credibility.
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Customers don’t like it when they're told "No, you can't do that," or "No, you can’t have that." Many organisations insist on rules and regulatory systems to control and handle large numbers of customers. The problem is, observes entrepreneur Roy Osing, they ignore customers as individuals, which leaves them annoyed and upset. And you don’t want that! Instead, Roy encourages businesses to implement a strategy of "yes".
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Do you know if your business is being held back by an antiquated workplace culture? The expectations of workers have evolved dramatically in recent years, and leaders need to change their practices to keep pace. Workplace Culture Specialist and author of ‘Detox Your Culture’ Colin D. Ellis says investing in effective management training, embracing inclusivity, and fostering a sense of belonging are essential for building high-performing, resilient teams in 2025. And he offers strategies to future-proof your workplace.
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KX Pilates is the Australian fitness chain that muscled in on the local market. The idea was first sparked while its founder, Aaron Smith, was travelling abroad. Following his gut instinct and with no formal business qualifications, he’s propelled his business into an industry juggernaut with 109 studios across six countries. In this episode, Aaron shares the story of how innovative customised Reformer Pilates machines, exclusive to KX Pilates studios, have revolutionised the workout experience. He discusses early struggles to educate the market and the pivotal role word-of-mouth and creative marketing strategies, played in KX Pilates’ success.
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Family businesses hold a special place in the economic landscape, with their own unique challenges and concerns. CEO of Family Business Association, Catherine Sayer, discusses the organisation’s recent Pronto Software Barometer Survey, which reveals how multigenerational thinking sets these businesses apart and why they are crucial to Australia’s economic and social fabric. The survey illustrates what keeps family business owners awake at night, the importance of long-term planning and the impact of strong family values on businesses. Catherine describes how the survey’s results will set advocacy priorities.
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Performance management can be a lengthy and often uncomfortable experience that is often delayed. It’s surely one of the most challenging aspects of leadership. But conflict coach and author Genevieve Hawkins can offer some practical help. Genevieve shares her strategies for navigating these conversations effectively, from addressing clarity and capability to fostering a supportive environment with constructive feedback. She explains how emotional maturity and empathy can help overcome any hurdles.
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Business plans are traditionally too expensive, they take too much time, they’re too rigid, and they’re not properly implemented. Roy Osing, former president of TELUS, advises on a strategic game plan with a rule of three: focus on the three things that will produce 80% of your results. Beware though of being diverted by what he calls the “yummy incoming”, the distractions that will pull you away from your game plan.
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From a crowdfunded startup in 2013 to an award-winning brand sold in more than 30 countries, the tale of Four Pillars Gin is an uplifting and inspiring one. One of the distillery’s Co-Founders, Matt Jones, shares his remarkable story and how a commitment to craft, innovation, and intimate customer connections propelled Four Pillars to global success. Matt also reveals the strategies behind scaling intimacy, navigating challenges like COVID-19, and maintaining a relentless focus on excellence. He’s just published a new book: ‘Lessons from Gin, Business the Four Pillars Way'.
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When Colleen Callander was CEO of Sportsgirl, she was burnt out: she’d been doing too much, saying yes to everything, and did nothing but work. These days she helps other women avoid burnout and achieve greater success in life and business. She’s Founder of Mentor Me, and has written a book with fellow business coach, Shannah Kennedy, titled ‘Elevate: unlock your extraordinary potential’. She discusses what business owners can do to redefine success.
Reference:You can order a copy of Colleen Callender’s book ‘Elevate: unlock your extraordinary potential’ here.
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While the rest of the SME sector sails against strong headwinds, one small segment is going gangbusters. Labelled the "Growth Economy", this six per cent of businesses are driving Australia’s future. The CEO and MD of the Australian Business Growth Fund, Anthony Healy, says this small but mighty segment of Australian businesses generate 42% of employment, 26% of GDP, and almost half of all R&D investment. But they too face challenges, so Anthony outlines some strategies that are needed to unlock their full potential.
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Mindfulness, more than ever, has practical business applications. Megan Flamer is the Director of Innovation and Capability at the Monash Centre for Consciousness & Contemplative Studies. She explains how integrating mindfulness into the workplace can boost team cohesion, emotional intelligence, and overall productivity. And she offers some practical strategies for fostering self-awareness, improving communication, and creating a supportive work environment that benefits both employees and business outcomes.
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Change can be a daunting prospect — something many fear and dread. But that doesn’t have to be the case, according to change expert Esther De La Cruz. She says that change can, instead, be an entirely positive experience, depending on the mindset you approach it with. By focusing on the benefits, purpose and rewards, change can become not only easier, but possibly even enjoyable.
Reference:https://www.estherdlc.com
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The economy in 2025 is proving difficult to forecast, with an unpredictable new US President who may, or may not, have dramatic impacts on the global — and thus Australia’s — economy. So we have turned to renowned finance journalist, Alan Kohler, Editor in Chief of InvestSMART Group, for his take on the situation. While strong employment figures and government-driven growth in GDP might suggest stability, deeper issues like rising inequality and declining productivity are taking their toll. Economic uncertainties loom, with government spending and investment continuing to play a pivotal role in shaping economic outcomes.
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It’s far easier today to start a business than ever before, which has resulted in more competition in almost every space imaginable. Forget about benchmarking, ‘best of breed’ analyses, and price wars with your competitors, according to entrepreneur Roy Osing. Instead, you need to establish a clear, relevant and unique claim that distinguishes you from everyone else. Roy explains how that’s achieved with his strategic game plan.
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How safe is your workplace in a psychological sense? Workplace expert David Dilger says the concept of psychosocial safety is critical in creating well-performing teams. He explains the biological responses that can hinder workplace productivity and shares strategies to foster worker safety, including regular one-on-one meetings, constructive feedback, and effective communication techniques. David also discusses the importance of building trust, promoting self-awareness, and updating workplace systems to ensure employees feel supported.
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Millennials are a generation, with a fluctuating reputation that needs to be catered for in the workplace. So how do you attract them? Michael Black, Founder and CEO of fast growing franchise, Success Tutoring, is also a Millennial himself. He explains the challenges of engaging this dynamic generation, including their impulsivity, shifting goals, and need for trust. And he offers achievable tips to foster loyalty, align team members’ ambitions with company objectives, and create a workplace where employees feel valued and have purpose.
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In the not-too-distant past, kids wanted to be firefighters, doctors or a police officers. Today, many want to be influencers. And why not, when they can earn thousands, even millions of dollars from businesses paying them to promote their products or services. The content has to be engaging of course and is often produced as videos across social media platforms. Perhaps this is a strategy that makes sense for your own business, but Heather Maloney, Founder and CEO of Contactpoint says you need to be careful of a few things – including the potential for controversy – but it could help boost your profile very quickly.
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No matter the size of your business, a toxic workplace culture puts it at great risk. Colin D Ellis, a workplace culture specialist and author of the book 'Detox Your Culture', says toxic environments impact productivity, employee health, and public perception. He offers practical strategies for identifying and addressing toxic behaviours, fostering accountability, and creating a shared culture that supports both team cohesion and business success.
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Inflation, supply chains, staff retention, a possible global downturn. There are so many issues facing businesses now, and they all end in one place: a cash flow spiral. The Commonwealth Bank’s General Manager of Working Capital, Elizabeth Huxley, says cash flow has become the chief concern for business across the country in recent times. But she’s offering some help, with a new system that grants businesses short-term loans using unpaid invoices as security.
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Many employees fear the possibility of artificial intelligence taking their jobs, so how can a small business integrate AI and allay those concerns? Aaron McEwan, VP, Research and Advisory for Gartner, outlines the challenges and opportunities AI brings to the workplace, from fears of job losses to concerns about ethical use and data privacy. He says transparency, ethical practices, and clear communication can help build trust and maximize the benefits of AI, while minimizing resistance to a technology that can create new growth.
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Business debt to the Australian Taxation Office's (ATO) has more than doubled over the past five years, with Australian SMEs owing an average of $21,000 each. And with the recent focus on small business tax debts, The CEO and Founder of Grow Capital, Gus Gilkeson, is offering some essential advice on navigating ATO notices, creating cash flow forecasts, and the importance of open communications. Gus discusses the risks of ignoring ATO demands and offers practical steps to keep tax obligations manageable.
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Cinzia Cozzolino started her smoothie business almost by accident. After she started preparing delicious nutritional smoothies for her daughter, word got out. Her daughter’s friends and their mums wanted them. The local cafes and retail outlets wanted to sell them. Next thing, Cinzia found she had a very successful business selling to hundreds of stores in the Australia and overseas. She explains what she’s learnt and what the future holds for this exciting business.
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Before you can effectively manage others, you need to know more about yourself. Employment lawyer and co-founder of Edge Legal David Dilger introduces four animal archetypes that illustrate different management styles, to help small business owners and managers learn about themselves. ‘The Bear’ manager, is one who dictates and focusses on results, ‘The Dog’ manager likes to be liked, ‘The Mouse’ manager, gets on the hamster wheel and takes on the team’s work, and ‘The Ostrich’ or micro manager. David says that by honing self-awareness, managers can improve their ability to lead effectively and create a more cohesive workplace.
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Online spending went through the roof during the pandemic, as consumers stuck at home relied on ordering goods that could be delivered to their door. The increased confidence and reliance in the online marketplace means that your business’s digital presence is more important than ever. So, what should you be doing to ensure you’re front-and-centre in the digital world and are serving your customers as best you can? Tamara Oppen, Vice President, Developed English Markets at GoDaddy.com.au, has timely advice on your website strategy, online payments and protecting yourself from cyber-crime.
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Australia’s small business sector is slowly shrinking, with big businesses creeping in to fill the void. SMEs constitute about a third of GDP, but just 15 years ago that figure was 41 per cent. In the same period, the small business share of the private sector employment market has dropped from one half to a third. The Small Business and Family Enterprise Ombudsman, Bruce Bilson, argues that we are “sleepwalking into a big corporate economy.” The Ombudsman describes his 14-point plan to support small businesses, from reducing regulatory burdens to offering incentives for innovation and sustainability. He highlights the need for policies that actively support the next generation of business owners, ensuring SMEs can thrive and continue to play an important role in local communities.
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Michael Black, Founder and CEO of Success Tutoring has rapidly established the franchise nationally, and he intends to upend the traditional franchising model. He says his company is breaking away from rigid, corporate-style franchising structures, in a model called “flat franchising”. By fostering a collaborative environment where franchise partners, support staff, and tutors operate as equals, he's empowering everyone to contribute ideas and grow together. And it appears to be working.
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Are you constantly distracted by those voices in your head. You know the ones, urging you to check emails or social media, but you really need to concentrate on something else, or they keep replaying a memory or a fear of yours. Or perhaps you’re trying to break a habit, like over-eating or drinking. Well, behavioural scientist Darren Fleming has come across a solution so that you can have more control over your life. He calls it ‘Mindset Mastery’, which he explains is the ability to pay attention to and deactivate the physical sensations in your body. It’s outlined in his latest book, ‘Mindset Mastery: Do less. Achieve more’.
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As society, in general, becomes more conscious of mental illness and its impacts on individuals and teams, stigmas persist. The Founder and CEO of the Safe Watch mental health app, Shane Muller, offers some practical strategies for small business owners and managers to support mental health in the workplace. He discusses how reducing stigma, focusing on employee strengths, and fostering trustful, open communication can transform workplace culture. Shane also offers insights into recognizing and addressing mental health challenges discreetly, helping create a more supportive environment.
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COVID changed the world, and now many businesses find themselves having to undertaking sales work over the web, with videoconferencing replacing face-to-face encounters. Sales and negotiations consultant Julia Ewert says there are some important things to remember when conducting sales meetings over the web. She says that on the web, speed kills, so dedicating more time to asking open questions, and building a rapport, is the key to success.
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It has been an acutely challenging year for small businesses. Rising costs, interest rates, labor shortages and big new regulatory burdens have made life much more difficult. So, is there any light on the horizon in 2025? For an end of year economic summary, we’ve turned to the CEO of Australian Chamber of Commerce and Industry, Andrew McKellar. After a look back at 2024, Andrew signposts the global and domestic trends ahead, including the Federal Election. He describes practical solutions to boost productivity, including smarter tax policies, leveraging technology like AI, and how small business owners can influence government.
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When there’s an unspoken issue hindering communications and productivity, how do you find, and then move, the elephant in the room? It’s something conflict coach and author Genevieve Hawkins discusses in her new book, 'Shrinking Elephants: Untangling workplace conflict to unlock value for all'. She explains why tensions arise due of differing perspectives, and emphasises the importance of open, empathetic dialogue to address them. And she offers some practical advice for managers on building personal connections and creating a safe space for discussions.
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As a productivity expert, Donna McGeorge has heard all the cliches. For instance, ‘hard work will get you ahead’, you need to be ‘more productive’, and you should aim to do what’s ‘urgent and important’. They’ve become well-worn cliches, as Donna explores what you really should be doing with your workday to feel less overwhelmed.
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The cash flow challenge is worsening, and it’s being caused by widespread overdue payments. That’s according to the CEO and Founder of Grow Capital, Gus Gilkeson. At a difficult time, Gus suggests some proactive strategies for managing late payments and outstanding debts. He shares advice on setting up effective terms of trade, the importance of clear communication with clients, and when to consider professional debt collection services.
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A manager needs to embody a group of distinct archetypes if they are to reach their full potential, according to recruitment expert and Director of Talent X, Marnie Jones. From the pusher to the mentor, the trainer to the policeman, Marnie Jones explains her seven management archetypes and why embracing them all can lead to a better workplace, retention of staff, and higher profits.
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COVID reshaped the hospitality sector in many ways, but there’s one positive impact you probably haven’t heard about. The crisis forced the industry to unite and form a health advisory council led by Wes Lambert. The goal of the council was to negotiate with government to keep the industry largely open, while still protecting the public. The advisory council has since become the Australian Restaurant and Café Association, and Wes is CEO, the perfect choice to lead one of Australia’s most recent peak industry bodies. Wes outlines the political challenges facing the wider small business community.
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Employees are losing trust in their bosses and their companies, with huge ramifications for small businesses. That’s according to Aaron McEwan, Vice President of Research and Advisory at global research firm Gartner. He says many employees feel their companies no longer value their contributions — especially as office mandates return post-pandemic. Aaron explores why employees’ sense of trust has diminished and how small business owners can turn things around by shifting their focus back to their people. Now, more than ever, effective leadership requires rallying teams around a shared sense of purpose.
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When it comes to influencing people to change their behaviour, we tend to use logic. That doesn’t work, says behavioural specialist Bri Williams. Humans are emotional creatures: we’re lazy, scared and confused, she insists. By lazy, she means we’re creatures of habit and therefore behaving in a new way takes effort. We’re scared because we don’t want to try something different in case it fails. And we’re confused, because we don’t know where to start. Believing that we’re rational is the biggest of the many behavioural myths that Bri outlines in this episode.
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Victoria’s drastically expanded Vacant Residential Land Tax is setting a precedent that, if history serves as a guide, is likely to be followed by other states. The tax is being imposed in an attempt to address the housing availability crisis, and drastically impact homes that sit vacant for more than six months in the preceding calendar year.
Forvis Mazars Partner Michael Jones explains how the tax is structured, its huge potential cost to property owners, and how it is already changing behaviour and driving down prices. He covers who the tax impacts, exemption criteria, and the compliance steps required to avoid penalties. Michael Jones also provides practical advice for those affected, including key deadlines and tips on managing compliance. Action is required now, and he is concerned that many property owners are still unaware of the tax and their obligations.
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We’re facing a world of relentless change and uncertainty right now, from industry transitions, post-pandemic impacts, technology advances, skills shortages, cost-of-living issues, and so on. So, as a leader, how do you guide your team through the challenges of change? Leah Mether says much of it comes down to communicating clearly and consistently to everyone. It’s all outlined in her book, ‘Steer Through the Storm: How to Communicate and Lead Courageously Through Change’. In this episode, Leah explains her 5 Cs of effective leadership and why one-on-one conversations are crucial.
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Changes to Fair Work laws that make wage theft a crime, are casting new light on the role of the Fair Work Ombudsman, Anna Booth. But with only one per cent of this type of dispute ending in court, she says her 1000 staff are actually at the service of employers, and not just the workforce. Anna Booth describes her desire to help small businesses achieve compliance with workplace laws and lists the many resources that are available to help them in this effort. The Ombudsman emphasizes that businesses with good intentions can expect supportive guidance rather than immediate penalties.
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A toxic workplace culture grows over time but can strike without warning. It’s corrosive and can have a terrible impact internally on staff and externally with clients or customers. Colin D Ellis, a workplace culture specialist who has written extensively on the topic, has some words of wisdom about how bad cultures can be created and how to fix them. He breaks down how toxic behaviours can arise, from micromanagement to severe forms of misconduct, and offers workable strategies for owners and managers to lead by example, approach issues with empathy, and reset cultural expectations.
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How do you stand out from competitors? After all, it’s the ultimate goal – to differentiate your business in a way that builds engagement and brand loyalty. Well, sales and marketing guru Tom Poland may just have the answer with his marketing message formula. He says your message needs three elements to succeed: it must be benefit-rich, contain specifics and be differentiated.
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If you need a quick energy boost, or to restore your faith in the new generation, just spend a few minutes with Michael Black, the Founder and CEO of Success Tutoring — a business he started in high school. Now in his twenties and with the company established across Australia, he’s looking at international expansion. Michael reveals the unique business model that sets Success Tutoring apart, focusing on motivating students and providing flexibility for busy parents.
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It’s not called ‘the silly season’ for nothing. The end-of-year party is meant to be a time to celebrate and recognise a job well done. But a well-meaning reward could turn into a legal nightmare, warns Business Lawyer Tracey Mylecharane. When you add free-flowing booze into the mix, your business could well be facing repercussions the next day. Tracey provides examples of what could go wrong, if you’re not prepared.
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With so many wellbeing and mental health support apps in the market, could some of the more traditional self-help apps be limited in their offering? For Founder of SafeWatch™, Shane Muller, the answer is yes. For him, the focus should be on the human component of care.
Which is why he developed the The SafeWatch™app, a wellbeing companion, based on the core idea that ‘it takes a village’. As a result, the app enables networks of family, friends and colleagues to provide support, build resistance to those that need it.
Tailored for individuals, workplaces and practitioners the app offers a range of functionality, including privacy, feedback and mentoring. Shane discusses the development of the app and the myriad of benefits for SafeWatch™ in the workplace.
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Are you suffering from AI FOMO? There are so many potential benefits from adopting artificial intelligence, but is it just hype? Aaron McEwen, Vice President of Research and Advisory at global research network, Gartner, gives a grounded, down to earth assessment. He discusses the potential benefits small businesses could gain from adopting AI and he highlights how smaller enterprises may increase the pace of progress by avoiding the complex change management challenges faced by larger companies. But he also cautions against the risks of moving too quickly.
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Simone Tsigolis saw a gap in the home-cleaning market: time-poor and exhausted families returning from overseas trips. That was just before Covid hit. She then pivoted her high-quality cleaning service, Jetlag Remedy, and has seen sales soar beyond $3 million. She puts it down to the quality and dedication of her 45 professional cleaning staff, whom she hires with a unique onboarding process. The sky’s the limit for Jetlag – she’s keen to expand into the major centres on Australia’s east coast.
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The small business retail sector is collectively holding its breath ahead of this holiday shopping season. The economic indicators don’t look good. So how about some practical advice to keep your head above water? CEO of Fifth Dimension Research and Consulting, Lyndall Spooner, shares achievable strategies to help businesses stand out during this competitive time. From offering higher-quality products and personalised service to easing the stress of holiday shopping, she explains how businesses can create memorable customer experiences that go beyond simple discounts, fostering loyalty that lasts well into the new year.
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The convenience of listening or reading almost anything from your hand-held device is convenient, simple and it’s big business. Steve Potash is CEO of OverDrive, the largest distributor of ebooks and audiobooks to libraries in the United States. OverDrive began in the mid-1980s by digitising reference books and documents for law firms. Today, as he expands overseas, including Australia, he discusses the success of OverDrive and the business opportunities in new media.
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As if the economic situation for small businesses wasn’t bad enough, an enormous number are now facing closure due to soaring insurance costs. Sometimes it is seemingly not available at all.
Small Business and Family Enterprise Ombudsman, Bruce Bilson, addresses the burden of rising insurance costs, exacerbated by a hardened insurance market due to pervasive natural disasters. Bruce offers solutions, including actively managing your insurance policies, working with brokers for specialized advice, and implementing risk mitigation strategies to lower premiums and ensure comprehensive coverage.
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There are indications that this holiday season will be far from a happy one for many small businesses. With Australians feeling the pinch from inflation and rising living costs, Deloitte's 2024 Holiday Period Survey reveals a tightening of consumer spending, with 90% of consumers planning to stay home and cut back on holiday shopping. Deloitte Partner Elise Shapley shares her insights from the survey around the importance of offering value, enhancing in-store experiences, and building trust. She also highlights how flash sale events like Black Friday and Cyber Monday can help businesses make the most of a difficult economic climate.
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Some people come to work full of beans ready to take on the world, while others can’t get going without beans – coffee, that is. Productivity expert Les Watson encourages bosses to take their employees’ chronotypes into consideration when it comes to their peak performance. Early birds work best in the morning, he says, while night owls are better later in the day. Les is a big believer in setting alarms, including one to remind him to go to bed.
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Prime Minister Anthony Albanese has made himself abundantly clear: credit card surcharges will be banned. But what does it mean for small businesses? CEO of the new Australian Restaurant and Café Association, Wes Lambert, discusses the current inquiry into credit card surcharging and merchant fees, and how it could significantly impact businesses. In an increasingly cashless society, the association continues to lobby government to ensure small businesses aren't unfairly burdened by credit card fees, which could wipe out already slim profit margins. And Wes outlines what small business owners can do to protect their bottom line and stay compliant, amidst these changes.
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The CEO of Hatch Brands, Todd Foot, is carving an impressive niche into the e-commerce landscape. With his focus on acquiring and investing in ‘Mum-and-Dad’ small businesses, particularly those in the homewares space, Todd discusses his strategies to help these businesses thrive in the digital age. He emphasizes the importance of e-commerce and highlights common pitfalls and missed opportunities in social media marketing.
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Business owners who choose to deliberately underpay workers will face criminal charges from the first of January 2025. The new criminal measures are the latest to take effect, after the Federal Government’s “Closing the Loopholes” legislation passed at the end of 2023. But businesses shouldn’t be afraid, according to Fair Work Ombudsman Anna Booth. In this episode, the Ombudsman reassures business owners that it must be proven that the underpayment was deliberate. Anna also says that compliance can be straightforward, by following a voluntary code designed to protect those who make honest mistakes. Some of the other resources being made available include an advisory service, self-audit tools, and webinars to help businesses stay on track, avoid penalties, and foster better workplace practices.
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Many companies today are struggling with a skills shortage, forcing them to offer perks as they attempt to ramp-up hiring. The problem is that relying solely on perks as a lure leads to high dissatisfaction and disengagement. That’s according to HR specialist Roxanne Calder, who says perks alone won’t keep employees. To be effective, benefits must resonate with individual employee needs and align with their personal values and purpose.
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What do Kim Kardashian, Miley Cyrus, Serena Williams and Victoria Beckham have in common? Aside from being mega-rich celebrities, they are all fans of entrepreneur Olivia Carr’s brand Shhh Silk. Olivia didn’t have a huge marketing budget when she launched her online marketplace of silk pillow cases; instead, she harnessed the power of public relations. For instance, she flew to Los Angeles to personally gift the Kardashians a box of embroidered pillowcases. And it worked – the Kardashians used them and word spread around the world! Olivia shares the secrets of success from her book, ‘Self-Made: Build a BIG LIFE form a SMALL BUSINESS’.
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The majority of organisations are too myopic in their sales strategy, pushing monthly or quarterly goals. Sales teams need to understand and embrace the company’s long-term strategy for effective sales. That’s according to Roy Osing, former president of Canadian telco TELUS, who introduced a ‘customer report card’ to refocus sales teams on nurturing the customer rather than foisting pushy sales techniques. Sales people are guided by incentives, he says, so if you shift the incentive to the customer relationship and not the product, your business and your people will thrive.
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When Paris Cutler left the corporate world to pursue her own start-up dream, little did she know she’d be the undisputed champion of high-end cakes. Her internationally-acclaimed Planet Cake enterprise has created cakes for mega-star celebrities, and developed its own high-rating TV show. When the GFC hit, fewer people were splashing out discretionary goods, sending her business into a nosedive. But her pivot into educating others how through her Planet Cake Schools turned the business around.
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Too often the role of HR is undervalued, if it exists at all in some businesses. The reality is that people make the difference, despite the benefits of your product or service, you need great people to develop your brand, sell the product, create experiences and connect with your audience. For Ilona Charles, CEO & Founder of HR Specialists, shilo people, she’s seen the impact on countless businesses that have not invested in a robust HR strategy. Ilona gives great advice for how to strengthen staffing goals and incorporate HR into your business.
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Jason T Smith started as an “accidental businessman,” running a small physiotherapy practice from his carport with the sole aim of paying the mortgage. After five years of running the practice, it became a scalable prototype, and they expanded rapidly. Over time, Jason grew the business into a major franchise, launching practices across Australia and New Zealand, eventually selling it for $100m. He credits the company’s success to strong relationships, industry disruption, and investment in technology.
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If you’re looking for customer service inspiration, a large telco probably wouldn’t be your first port of call. But, there is one little-known teleco brand whose customers are raving: Macquarie Technology Group. New York Times best-selling author and customer experience expert, Dr Joseph A. Michelli, has built a career analysing the secrets behind world-leading brands. He’s published best-sellers on Starbucks, the Ritz-Carlton and Mercedes-Benz. His latest exposé examines how a focus on customer service helped Macquarie grow from a telecom challenger in the 1990s to a dynamic billion-dollar company today.
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Inflation and cost-of-living pressures have contributed to a tightening of household budgets, which leads to employees scrutinising their pay packets. Some feel they should be getting paid more. If a staff member asks you for a pay rise, rather than dismissing them out of hand, it’s wise to give sincere consideration and be empathetic to their request. That’s according to Karen Gately, CEO of Corporate Dojo, who explains the importance of a remuneration plan.
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Great leaders are there to serve their staff and be of service to others. That’s according to customer service specialist Monique Richardson, author of ‘They Serve Like We Lead’. The more you care for your people, she says, the more they will care for your customers and provide a better experience.
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Successful businesses place people at the core of their strategy, recognising HR’s role in workforce engagement and performance. That's according to Ilona Charles, CEO of shilo.people, who says while HR can be a significant cost for small businesses, its value in attracting, retaining, and optimising talent becomes critical as companies grow. She says, misalignment between HR and business strategies can lead to inefficiencies and higher costs.
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Effective leaders stand apart by focusing on people rather than just managing processes. As uncertainty grows, leaders must provide clear communication, even when they lack all the answers themselves. This includes reinforcing the team’s vision, purpose, and expectations. That’s according to communication specialist, Leah Mether, who says leaders must demonstrate care while setting clear, realistic performance expectations.
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If you're hiring new sales staff – or anyone for that matter – don't be lax with on-boarding them, insists sales expert Colin Pearce. A proper induction process is important to get the best out of your sales team, and it's one of the training programs that Colin provides through his Colin Pearce Academy.
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How often do you think about the way you look, the clothes you wear, the way you sound, and even the way you walk, stand or sit? These are all elements of your personal brand, that can help you make a strong impression with your audience. Personal brand consultant Emma Duzhnikova shares some of her secrets when developing a personal brand and discusses why authenticity is more important than ever.
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One of the biggest differences between professional football and business is football's focus on talent and teaching. As an AFL CEO for close to 25 years, Cameron Schwab saw first-hand how elite sport focuses almost entirely on the players and how they work together. Now, as Founder and CEO of designCEO, Cameron reckons that a lot of business leaders don't go deep enough to improve the performance of their talent.
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Stress has become an unavoidable part of modern life, affecting nearly everyone. Prolonged exposure leads to headaches, poor sleep, irritability and reduced mental clarity. The antidote can be found in nature, says Dr Jenny Brockis, a lifestyle medical practitioner and author of ‘The Natural Advantage: How more time outside reduces stress, improves health and boosts social connection’. Time spent outdoors, she says, can reduce symptoms of depression and anxiety, improving overall wellbeing. Incorporating nature into daily life, whether through walks, parks, or simply gazing at the sky, can offer vital respite and help us reconnect with the world around us.
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On the 29th of October this year, 3G technology in Australia is shutting down. According to Bruce Billson, the Small Business and Family Enterprise Ombudsman, the final switchover to the 4G network could cause serious disruptions to the small business sector, if older, internet connected devices aren’t on the 4G frequency in time. Bruce highlights the potential impacts on small, rural and regional businesses — from payment systems to vending machines even farming equipment — and he provides practical advice on how to avoid being caught off guard.
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What happens when the person you’ve hired isn’t performing as you’d hoped? It’s important to have an onboarding process that continues well after the employee’s first day, says workplace expert Michelle Gibbings. Without it, their underperformance could be a result of not properly communicating your goals and expectations.
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You know what it’s like when your phone vibrates or a message pops up on your computer screen. Your attention is piqued. It’s like a dopamine hit – you want to stop what you’re doing and check out the message. But for the sake of your business, you can’t afford to allow interruptions take you away from the important stuff. Productivity expert Les Watson has some timely advice on getting back control of your time by ensuring you’re not being interrupted or interrupting others.
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Did you know that just 7% of businesses achieve annual revenue of $2 million? There’s a lot of books written and advice given to businesses starting out, but few cater to established businesses looking to scale up. Strategy advisor Jenny Stilwell explores why businesses falter as they approach $2 million and beyond. She outlines the reasons and provides solutions in her book, ‘The 7% Club: How to be one of the 7% of businesses that make it beyond two million dollars in turnover’.
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Hiring top-tier candidates is as difficult today as it’s ever been. The post-COVID era, with its focus on work-life balance, has led organisations to rethink their employer branding strategies to attract top candidates. Recruitment specialist Richard Triggs says there are three key options to source candidates: referrals, advertising and headhunting.
When it comes to headhunting, LinkedIn has been a game-changer for rapid search of specific candidates or casting a wider net, which can also be effective, but may not deliver the results you’re looking for. For confidential or high-stakes positions, Richard insists that partnering with specialised headhunters delivers better results than relying solely on internal teams.
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Employers who fail to respond to a formal flexible work request within 21 days, can find themselves being taken to the Fair Work Commission. Paul Cott, Principal at Law on Lydiard, discusses this new rule change to the Fair Work Act. Employees can formally request changes to their work patterns, such as altering hours, location, job sharing, or splitting shifts. These requests must be made in writing, and employers are required to genuinely consider them and respond within 21 days. The process aims to balance employers’ business needs with employees’ personal commitments and circumstances.
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It might be that you meet someone that comes across as your new best friend, but the charming behaviour of a sociopath is merely a front for their own selfish intentions. The best thing you can do, says Professor Gary Martin, is not hire them in the first place – but it's not always easy to spot someone with sociopathic tendencies. Professor Martin, CEO of the Australian Institute of Management in WA, takes us through six signs to determine if there’s a sociopath lurking in your business.
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One of the best sales opportunities that's too often ignored is customer enquiries from inbound phone calls. Colin Pearce explains how to win long-term loyal customers with his six-P's approach. When the phone rings in your business, Colin insists, be prepared to answer promptly. And then, be positive from the outset, be precise when scheduling an appointment, be personal, and – most importantly – be polite.
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In a world of increasing uncertainty, it’s not enough to just keep one eye on change, you need to know how to adapt quickly and effectively to stay in the game. Adam Bennett, a former CEO and big-4 bank CIO, has written a book on how to turn your plans into reality: ‘Great Change: The Way To Get Big Strategy Done’. He says there are three key tasks leaders need to undertake in order to make change happen: scanning the horizon for disrupting events, planning a strategy, and executing the strategy.
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The fear of being left behind is driving AI adoption without businesses having a clear understanding of it. Brad Kasell, Principal Technology Strategist for data experience platform, Domo, says ChatGPT for example can provide powerful capabilities for analysing data, but that many businesses only use it for basic tasks. He says, using unstructured AI data can expose hidden biases and deficiencies, making data quality a significant risk. Brad says, AI needs to be applied thoughtfully, focusing on solving genuine business problems rather than embracing it because it’s on trend.
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Retailers that are looking to open to new shopfronts are being hamstrung by huge construction costs and a lack of builders. Business is going so well for Dr. Vivek Eranki’s Cosmetique that he is planning to open 30 new beauty, injectables and laser hair-removal clinics across the country in the next 12 months. The problem is that construction time and costs are blowing out. He says he prefers buying a property, rather than leasing, as it reflects well on the balance sheet, and he can plan more easily because he knows what the expenses will be.
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A lot of businesses have a 12-month plan, but if you want to achieve quicker and more focused results, you’re better off combining that with a hundred-day rolling business strategy. That’s according to Michael Fingland, CEO of Vantage Performance, which helps turn around underperforming businesses. He says the 100-day strategy focuses the team on what they should be prioritising for the quarter, which can change from the 12-month roadmap depending on the market dynamics, leading to traction and momentum.
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By employing what she calls her “Critical Alignment Model” for both herself and her clients, Remi Pearson has built an expanding, international coaching institute. In one of her many books 'Disruptive Leadership: Four Simple Steps to Creating the Winning Team', she explains how to question the status quo, to build better businesses.
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Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those who decide to move on from your business.
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To be a successful negotiator, it’s not so much about what you say, but how you say it. Negotiation specialist Glin Bayley’s new book, 'The Negotiation Playbook', offers practical strategies to help you boost your communications skills in everyday situations. She says there are five keys to being a good negotiator: understanding value, analysing data, recognising leverage, embracing discomfort, and executing a strategic plan. Effective negotiation skills can lead to personal and professional growth, helping you become more confident, influential, and capable of managing conflict.
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There are two types of buying behaviours that reflect the modern online shopper: planned and impulsive. When people plan to buy something, they turn into detective mode, using technology to scour the internet for reviews and recommendations, especially for expensive or complex items. But technology also has a sneaky side, luring us into impulsive buys with ads tempting us to reach for our credit card.
Research by award-winning strategic research agency Fifth Dimension, suggests reliance on technology can make consumers feel disconnected from brands and less committed, increasing the likelihood of switching. CEO Lyndall Spooner discusses how to tackle buyer’s remorse by balancing a smooth digital experience with helping customers clearly understand their purchases, building trust in the process.
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Andrew Ford, Founder of Social Star, has turned the elevator pitch on its head with his own pitch structure which aims to be more conversational. The standard elevator pitch, he insists, is one-directional and lacks true engagement. With practice, your pitch shouldn't feel like selling; instead, it should feel like you're providing answers to someone's questions. The challenge Andrew sets out to solve is getting them to ask you questions.
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If you want your team to be fully committed to your idea, first it's worth spending time with them to connect and develop a level of trust. That's according to Simon Dowling, business coach and author of ‘Work With Me: How to get people to buy into your ideas.’ You’ll achieve the best results, he insists, if you have a team who’s as enthusiastic and willing as you are about your idea.
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The swings and the roundabouts of running a business can be stressful at the best of times. But it doesn’t have to be that way, according to business consultant Roger Perry. He advises his clients to build business resilience by concentrating on two key aspects of their enterprise: what he calls organisational fortification, and organisational adaptability.
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Kimlligraphy’s humble beginnings in 2017 as a calligraphy and mindset workshop has grown exponentially to a nationwide calligraphy agency. Husband and wife team, Kim Tran-Flores and Mark Flores have refocused from purely educational offerings to live calligraphy personalisation, providing services such as point-and-pen calligraphy, hand lettering, and digital techniques. Their work has attracted large brands like PwC, Meta and Westfield. They’ve found that in a tech-driven world, personalised experiences, such as customised calligraphy, create memorable moments and enhance brand loyalty.
Reference:
Download a free guide on how to elevate events with calligraphy personalisation:
https://kimlligraphy.au/
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Do you begin your day feeling stressed and overwhelmed? The solution is a simple, science-backed method that involves asking five key questions each morning to prime the brain for a more positive, focused day. The 5Qs Formula, devised by global business psychologist Simi Rayat, helps business owners stay focused, gain energy, and accomplish much more. She outlines it in her new book, ‘Productivity Joy: Feel Energised and Be Effective in 5 Minutes a Day’.
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The levels of stress, burnout and mental illness are increasing rapidly, societally, but also within the workplace. It’s more important than ever for business leaders to be able to talk with their staff about their mental health. Wellbeing leadership expert Fleur Heazlewood says despite providing psychologically safe and mentally healthy working environments, leaders lack the skills and training to support their staff’s wellbeing. She outlines how to recognise the signs of mental health challenges and how to approach a conversation around it.
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If you want to motivate your team, retain good talent and create an environment where everyone is performing, it’s important to take the time to get to know your team members individually. Michelle Gibbings is a workplace expert and author of award-winning ‘Bad Boss: What to do if you work for one, manage one or are one’. She says people thrive under different circumstances; for some it’s the flexibility of working from home, for others it’s career opportunities. One thing for certain is that respect is a powerful motivator for performance, she says.
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Sometimes your most talented employees are also the hardest to manage. How do you keep them in line? It’s a common dilemma for business owners. The standout performers in your business are often the hardest to manage. They make good money for you but in the process, they upset others and can be unwieldy in conforming to the best interests of the business. Aaron Goonrey, Partner at Lander & Rogers Lawyers, highlights three types of talented but tricky staff and what you can do to manage their quirky behaviour.
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While big strategic decisions are crucial, the thousands of smaller decisions made daily within a business hold substantial value and can influence overall outcomes. Decision-making is complex, and can be seriously impacted by human biases and external factors, says management consultant Bryan Whitefield, author of ‘Team Think: How Teams Make Great Decisions’. For decisions to be effective, he says, they must align with the individual’s role, team purpose, and the broader organisational goals. A connected team with a shared understanding and a creative environment is better positioned to make high-quality decisions.
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Twenty-five years ago, entrepreneur Andrew Griffiths penned his first book, ‘101 Ways to Market Your Business’. It became a bestseller and iconic small business guide virtually overnight. He’s since written another 13 books which have sold in more than 65 countries. Andrew discusses the changes in marketing and business over the last quarter century since that book’s publication.
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Entrepreneur Kobi Simmat sold his accreditation consultancy for a cool $20 million dollars. It was a 16-year education, not only on how to run a business but what was needed to sell it for a whopping profit. If he knew then what he does now, he believes he could have sold it in half the time with half the effort. He says it’s important to start with the end in mind.
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They can be annoying and time-consuming, but without written agreements you could be in a world of hurt, should things turn sour. Ryan Solomons is the Head of Legal at Vault Legal, and he’s seen how handshake agreements can result in bankruptcy. Ryan offers 5 reasons why documenting agreements should be standard practice for business owners.
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If you forced yourself to do a six-hour workday, could you do it? Entrepreneur Steve Glaveski and his team gave it a go and discovered that in fact they could achieve all their goals in shorter days, which gave them more time to do the things they wanted. As a consequence, they lead happier and more fulfilling lives. Steve Glaveski has written about this in his book, 'Time Rich: do your best work, live your best life'. He shares very practical ways to get more time back in your day.
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Soon it will be a criminal offence if an employer intentionally underpays an employee. The operative word is "intentional", says Paul Cott, Principal at Law on Lydiard. The new federal workplace law comes into effect in January 2025. It’s important, Paul insists, that business owners stay informed about the correct awards and pay rates, regularly review their compliance, and seek legal advice if unsure to avoid legal risks.
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From closing sales to managing staff, you’re negotiating every day. Instead of winging it, learning to negotiate effectively is a powerful tool that multiplies your efforts, making you more adaptable and better prepared for challenges. That’s according to negotiation and communication coach Alistair McBride, whose Goliath Negotiation Method helps you gain a psychological edge. A negotiation, he says, doesn’t end once the deal is over. Implementing and nurturing the agreement ethically bodes well for your reputation and future business.
Reference:
Alistair McBride’s book 'Dealing with Goliath' is available for purchase at Amazon: https://www.amazon.com.au/dp/B0D7YV9F7S
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Are you overwhelmed by urgency? Do the distractions throughout the day feel as if you don't have the time to get the important things done? Productivity expert Dermot Crowley has pointed out the problems many of us have in taming urgency in his book, Urgent! In this episode, he outlines how we control urgency and improve productivity, all the while keeping our stress levels in check.
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The making of a high-performance team doesn’t always come easy, especially when feedback is a key part of the process. Gavin Mahony of Leading Teams says providing feedback is crucial to building resilience and peak performance.
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We all have the same 168 hours each week. But why do some effortlessly breeze through work and life, while others struggle to keep up? Performance Coach, Andrew May says planning can shift us from chaos to control, without stifling spontaneity. We can learn to sculpt our days for ultimate productivity, incorporating work, exercise, socialising, and vital sleep without too much effort. It helps, he says, by considering what your ideal day would look like and then writing it down.
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With five generations in the workplace, it’s important that leaders understand the differing values and motivations of each, in order to attract and retain talent. That’s according to business coach Shivani Gupta, who is CEO of Ask Shivani. Team diversity across age, gender, cultural background, and thought, result in better outcomes. Shivani also says that a clear and compelling vision is essential for attracting great employees. When employees understand and believe in the vision, they are more likely to be motivated and engaged.
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Respect is one of the cornerstones of true leadership. And despite what rules or guidelines might suggest, respect is about doing the right thing and treating people well. That’s according to Chris Smith, who has lived and breathed leadership for more than 40 years in the aviation industry as a pilot, airline captain, senior manager, and mental health advisor. He’s documented his views and experiences in his book, ‘Leadership at 43,000 Feet: Real leaders don’t need a title’.
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An HR manager with commercial nous is invaluable. Not only can an effective HR team help work through complex business challenges and sensitive issues, they can also assist with achieving longer term, strategic objectives. That’s according to Karen Gately, Founder and CEO of Corporate Dojo. She explains what professional capabilities and characteristics to look for when hiring a high-performing HR manager, and what they’re looking for from you and your business.
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An honest open workplace is the first step to ensuring your team can work together at their optimum. Hidden issues fester, eventually leading to mistrust and a strained working environment. So how can you build trust and connection among your team, and what can you do if conflict occurs? Leadership team performance specialist Adrian Baillargeon shares insights from his book, ‘Teams That Swear: by each other, not about each other’.
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Many successful business owners swear by the advantage of having a business coach. Unfortunately, it can be hard to find the right one, and even when you do, they’re not always available when you need them. An alternative is self-coaching. Karen Stein has developed self-coaching strategies, which she outlines from her book, ‘Be Your Own Leadership Coach: Self-coaching strategies to lead your way’.
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AI’s influence in the business world is rapidly growing. Businesses can leverage a multitude of platforms and tools to enhance efficiency and productivity. The latest frontier is marketing and advertising, where even the smallest business can stand out in the crowd. That’s according to Dav Lippasaar, Founder and Director of digital marketing agency, SAAR Media. He says AI can be used to streamline processes, save time, and improve workflow.
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Whether you’re looking to inspire your team or grow your business, public speaking is a skill worth investing in. Business coach Col Fink is a talented public speaker and author of ‘Speakership: The art of oration, the science of influence’. You don’t need to be an extrovert to be a good speaker, he says; it’s more important to be authentic and true to yourself. He advises against rigid scripting, which can cause anxiety, and instead focus on the audience’s needs and reactions.
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Being a leader is one thing, but leading your team to operate at its peak - building a high-performance team - is another thing all together. Jake Bridges is a Partner/ Facilitator at Leading Teams, an organisation best known for its success with high profile Australian sports teams, even though the majority of their clients are in the corporate sector. Jake explains what goes into building a high performing team and how critical the nexus between leadership and culture is, in doing so.
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Keeping up with technology is not just for enthusiasts or developers. Being aware of new technology in your industry, that streamlines process or enhances user experience is critically important, because, as James Smith, CEO of digital agency Smith Brothers Media says, if you’re up to date, your competitors will be, which could mean you’re already behind. James explains how to stay ahead of the game.
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Australians are a caring and sharing lot. Some 25 percent of us volunteer on a formal basis. A lot of companies allow their staff to take time off for volunteering activities, including the state emergency services, rural fire brigades, environmental organisations, and so on. Financial advisor Helen Baker, says it’s attractive for employers to offer time away for staff to engage in pursuits they’re passionate about. A formal policy on volunteer leave can entice quality candidates and demonstrate your environmental, social, and governance (ESG) credentials.
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Businesses will soon face tougher privacy rules, by returning control of personal data to consumers and ensuring they are well-informed about their rights. Lyndall Spooner, CEO of Fifth Dimension Research and Consulting, says the legislation will require businesses to obtain clear, specific consent for data use, affecting everything from marketing to data retention. She says companies will face stringent requirements for transparency, security, and consumer rights, including the ability to object to data use and request data deletion. Lyndall underscores the profound impact these changes will have, particularly on marketing activities and loyalty programs, urging businesses to prepare for the shift.
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Because fewer of your competitors are doing it, your marketing efforts during an economic downturn can help capture larger market share. That’s according to Christopher Melotti, Founder and CEO of Melotti Content Media. Rather than cutting marketing budgets, he says, businesses should audit and reassess their strategies to identify and eliminate inefficiencies. High-quality, personalised content that demonstrates expertise is more effective than generic, shallow content, especially in building credibility and attracting clients.
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An effective website is not a set-and-forget online brochure. Its purpose should be to convert visitors into leads, through good design, conversion mechanisms and clear content. Amy Miocevich, co-founder of Quarterback, guides us through her 7 essentials of a high-performing website, including the six-second impression: if a visitor doesn’t understand what you sell within six seconds, then it’s never going to happen.
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Business names can sometimes have a use-by date. If you’re thinking about a name change, there are important things to consider.
Luke Faccini, Founder and Brand Strategist of The Sponge branding agency, says sometimes a name change is unavoidable when you move into new markets, for example, and your current name won’t work. Luke takes us through some of the biggest mistakes businesses make when changing their names. If you’re going to embark on the process, he says, it’s a big step and you may as well get it right.
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When someone’s emotional or psychological needs are unmet, they may adopt a victim mentality as a way of drawing attention to themselves. This behaviour is an insidious workplace issue. Its impact can be just as destructive as that of bullies and narcissists, and can ruin company culture. Roxanne Calder, Managing Director of recruitment firm EST10, explains what behaviours to look out for and how to deal with the perpetual victim.
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If you have a client who owes you thousands of dollars or more and who is not returning your phone calls or messages, what can you do? There are several options, says Paul Cott, Principal at Law on Lydiard. Engaging a lawyer or a debt collector is a last resort, which may not necessarily guarantee you getting your money back. You can go to court and win, and still be out of pocket. Paul details the options available, including instalment orders where, as the term suggests, a court orders a payee to pay in instalments over time.
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A large number of Australian employees are turning up to work unwell due to depleted sick leave and cost-of-living pressures. With no remaining sick days, they go to the office feeling unwell because they can’t afford unpaid leave. Those are the findings from a recent survey from people2people recruitment. Suhini Wijayasinghe, Head of HR Solutions at the company, says the survey underscores the potential lack of flexibility offered by many organisations. She offers some solutions, including greater education on leave policies, promoting flexible work arrangements and providing health and wellness programs.
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Too many client presentations are self-serving with badly organised and complex content. Moreover, great ideas are often lost in a sea of slides that don’t connect with the audience. That’s according to David Fish, a globally recognised strategist and business leader, who’s worked with some of the world’s largest advertisers. He’s also author of ‘What it takes to create winning presentations’, in which he details his four keys: be clear, concise, compelling and simple.
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Numbers have a magnetic effect on people and can anchor their behaviour. Behavioural specialist, Bri Williams discusses a golf study which found that professional golfers tended to take fewer strokes when the same hole was labelled as a par four compared to when it was labelled as a par five. The implications of this research extend beyond golf and into daily business life. It highlights how expectations are framed can significantly influence behaviour. Objective reality may be less important than the subjective perception of difficulty.
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How does a busy business person slow down and take back control in a world of constant noise and interruption? Occupational therapist, Angela Lockwood, addresses those issues in her book 'Switch Off: How to find calm in a noisy world'. She has espoused everyday activities to cut out the clutter and bring focus back into our lives, including breathing exercises, outdoor play, healthy eating, laughing and meditation.
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Whether you’re new to the investment game or not, investing without proper planning or financial organization can lead to poor outcomes. Former financial advisor, Glen James is host of the successful Retire Right podcast and author of ‘The Quick-Start Guide to Investing’. Glen spells out his five steps to an investment strategy: setting goals, determining the time horizon, choosing investment styles and options, assessing risk tolerance, and selecting the appropriate ownership structure. Before investing, ensure you have a solid financial base, including a budget, emergency fund, and no consumer debt.
References:
Retire Right:
https://www.retireright.com.au/
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Building a business that operates independently of its owner increases its appeal and value to potential buyers. Bill Withers understands this all too well, he’s the Founder of ADAPT by Design, and former owner of global, geoscience tech company, acQuire. He’s also the author of ‘Succession Thinking: Build a resilient business and deliver sustained value’. Succession thinking requires building a robust infrastructure, including capable leaders and a strong culture. This approach, he insists, is particularly important for SMEs and should be integrated early in every business’s development.
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Give your team the tools to do their job and watch your business shine. That’s one of the messages from Diederik Gelderman, a successful veterinarian, who now advises others – not just vets – on how to grow successful businesses via his consulting firm, Turbo Charge Your Practice. He says being nice to people is important for not only business success but in its own right.
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As business owners, we often get stuck in the day-to-day activities, and neglect working on the business. Systemising business processes will allow us to break free.
That's according to Joel Gerschman, Managing Director of The Change Coach, who’s written a book on escaping the shackles of your business to achieve wealth, freedom and fulfilment. ‘The Mindful Entrepreneur’ is all about how to make your business run without you, and he provides examples of entrepreneurs who have done that.
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Swearing is becoming more commonplace in the media, in social circles and at work. It’s not necessarily a bad thing – in fact, Adrian Baillargeon reckons it can be good for you and your team. Adrian is a leadership team performance specialist and author of ‘Teams That Swear: By each other, not about each other’. Swearing can be cathartic and it can build connection within the team. But Adrian errs on the side of caution: if you get it wrong, the consequences can be devastating.
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Self-motivation driven by a personal need to prove oneself is the first key to entrepreneurial success. Alan Manly believes this internal drive can be both a powerful motivator and a harsh critic. Alan is an entrepreneur and CEO of CampusQ, and he offers his five skills entrepreneurs need to succeed: entrepreneurial flair, finding a good idea, confidence, risk-taking, and having a business plan.
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Disagreements are crucial for a high-functioning team that makes effective decisions. However, we’ve lost the art of disagreeing effectively, which can lead to unnecessary conflict. In an increasingly polarised world, both on social media and in the workplace, it’s vital to relearn how to debate ideas without attacking each other. Communications specialist Leah Mether offers several tips for disagreeing respectfully. Ultimately, she insists, the goal is to focus on the issue at hand and maintain respectful communication, even in the face of disagreements.
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Consumers trust word of mouth 2.4 times more than branded content. With this in mind, James Smith, CEO of digital agency, Smith Brothers Media, believes that making people feel like they’re part of the experience, and having users generate their own content for your brand can be a match made in heaven.
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If you find that you’re spending more time working on your business but getting little reward for it, you may have hit an ‘entrepreneurial ceiling’. Now’s the time to look at your systems, redesign your strategy and shift your mindset. Chris Green is a mentor, strategist and author of ‘Business by Design: Take your business from chaos and overwhelm to scalable and rewarding’. He says, if you’re the boss, you get to set the rules and design the business that suits you. Focusing on processes not outcomes will help you bust through the entrepreneurial ceiling.
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One of the issues facing struggling sales teams is a lack of consistency. If they have a sound strategy and process in place, then the results can flow from that. Sales expert Sue Barrett says online consumers are inundated with advertising, which makes it tough for any marketing to cut through all the noise. Businesses need to adopt the old-fashioned sales technique of prospecting – that ability to pick up the phone and talk to someone.
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Investing in your customers’ growth is a smart strategy, according to Trent Innes, Chief Growth Officer at SiteMinder. Trent calls this approach “win, love, grow”, by focusing on continually winning the customer every month, not just at the point of sale. By making your customers’ growth a priority, he says, you create a foundation for mutual prosperity and long-term business success.
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Now is the perfect time to reassess your current marketing strategy for the year ahead. Now's the time to reflect on the last six months, make adjustments and revise new targets. Christopher Melotti, Founder and CEO of Melotti Content Media, walks us through his 10 steps to kick-start a mid-year marketing plan. He says it’s important to regularly measure and adjust the marketing plan based on data and your business goals.
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With so many marketing channels to choose from, how do you know which is the right one for you and your business? How do you turn strangers into paying customers? Well, rather than a scatter-gun approach, the best strategy is to choose one marketing channel for 90-days with 100% commitment. Amy Miocevich, Founder of Lumos Marketing says, if it doesn’t work, then move on to something else. If it does work, terrific! Keep that channel spinning while you focus on the next channel. Marketing doesn’t have to be expensive, she insists, you can do it in-house on a shoestring budget.
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With employment remaining low at close to 4%, employers still continue to face sharp competition for talent. Added to that is the recent increase in the national minimum wage. Stephen Roebuck, Associate Director of Advice & Consultancy at Employsure, says although the wage increase impacts only a small percentage of workers directly, it affects a significant portion of the workforce through modern awards, creating challenges for small business owners in terms of compliance and cost management.
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Living up to the expectations of others can be a heavy weight. From childhood to our working lives and beyond, we’re largely driven by what’s expected of us. But what if those expectations tie us down and prevent us from reaching our dreams? As a keynote speaker, author and mentor, John Di Natale knows first-hand about managing expectations of others and going his own instead.
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Too many superficial fads, like juice diets and fitness gadgets, permeate the self-help market. They do nothing in the long-term for a healthy and happy life. Jim Penman, founder and CEO of Jim’s Group, wants to change the way ordinary Australians approach their lives. He has started a new division with renowned life coach, Sue Thomas. The new franchise is called Jim’s Life Coaching, specifically focusing on a method that involves changing one's way of thinking rather than just providing practical advice. Jim, now in his seventies, attributes his own energy and happiness to a disciplined lifestyle including regular exercise, a mostly vegetarian diet, intellectual engagement, and a strong social and family life.
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Have you been relying too much on a handful of your most diligent employees, to do everything in the business? You’re leaning on them to complete projects and deliver results daily. Well, you risk leaving them frustrated and burnt out. That’s according to Ishan Galapathy, an expert in operational excellence, mentor and author of ‘Unlock: Engage the Seemingly Disengaged’. The challenge, he says, is finding the right key to unlock the potential of rest of the team.
Reference:
Ishan's 'Unlock: Introductory Overview':
https://unlockbook.com.au
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When it comes to influencing people to change their behaviour, we tend to use logic. That doesn’t work, says behavioural specialist Bri Williams. Humans are emotional creatures: we’re lazy, scared and confused, she insists. By lazy, she means we’re creatures of habit and therefore behaving in a new way takes effort. We’re scared because we don’t want to try something different in case it fails. And we’re confused, because we don’t know where to start. Believing that we’re rational is the biggest of the many behavioural myths that Bri outlines in this episode.
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Sales teams tend to focus a lot on efficiency, for example, how to make cold calls, how to overcome objections, and how to spot a good lead. But by focusing solely on efficiency, they’ve forgotten about the importance of effectiveness. Entrepreneur, Roy Osing says that rather than being comfortable with sub-par performance, sales needs to be transformed into a strategic asset, demonstrating outstanding behaviour that gets customers raving.
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How often do we hear that there’s never enough time in the day? Often, right? Well, perhaps if those meetings were purpose-driven, you and the team could get more of the important work done. Leadership and productivity expert Scott Stein says it might help to adopt one of four meeting types – that way, the attendees’ time isn’t wasted and you can achieve greater outcomes.
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Despite all the noise and fury in the media about inflation, cost-of-living and other economic problems, the investment landscape is as good as it’s ever been. That’s according to stock expert Elio D’Amato, analyst at Stockopedia Australia & NZ. In terms of the share market, he highlights the strong performance of large companies and the opportunities in sectors such as insurance and technology. It’s important for the savvy investor, he says, of understanding market trends and investing in diverse and resilient assets.
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Payroll tax returns for the 2024 financial year are due very shortly. Steve Baxter of Forvis Mazars advises businesses to start getting prepared now due to complexities around the tax. After all, a return may be required for each state and territory where a business has employees. Plus, he says, in the short period after the end of the financial year, the different classes of employees, wage categories, and connected entities will all impact on payroll tax.
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It’s a new world of communication for small business, with customers able to make contact on multiple platforms, often in very demanding terms. But according to Elise Balsillie, Head of Thryv small business software, Australia, those businesses who don’t respond in a timely manner are being left behind. She says it’s critical to build channels that ensure frictionless communication and, to embrace change that sustains your business into the future.
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Part of being able to communicate effectively as a leader is to understand and empathise with your team. Karen Gately, CEO of Corporate Dojo, says emotional intelligence involves self-awareness, making conscious choices about emotions and actions, and understanding and influencing the emotions of others. She says high emotional intelligence can improve team collaboration and responses to change. To develop your own emotional intelligence, Karen says, you need to start with self-awareness and be willing to make changes.
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Consumers are spoilt for choice. Confronted with so many shopping options every day, people perform shortcuts when making purchasing decisions. But building brand value is more important than short-term sales results. Troy McKinna, Co-Founder of Agents of Spring, identifies four keys to building brand value: find your consumers' most valuable problem; design a clear solution that delivers results; sell experiences that drive profits; and embed memories that last a lifetime.
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It’s a staggering statistic: one in seven cyber security attacks is made on small businesses. And according to the CEO of the Small Business Association of Australia, Anne Nalder, the situation is likely to worsen.
With an average cost per attack of $36,000, it is prudent for small business owners to shore up their security, but perhaps more importantly, train their staff. Anne emphasises the necessity for small business owners and their staff to stay updated and vigilant, advising them to be cautious of opening unfamiliar emails or engaging with suspicious phone calls. She underlines the need for proactive measures and a tech-savvy approach to protect against cyber threats.
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Poor cashflow management can damage relationships with customers and suppliers, inhibit business growth, and increase stress, potentially leading to poor decision-making and low employee morale. That’s according to Werner Botha, Senior Manager at Forvis Mazars. Some of the cash flow warning signs he says, include over-reliance on major customers, overdue invoices, and excessive short-term debt. Werner shares his strategies to getting a handle on cashflow, including streamlining invoice processes and conducting credit checks on customers.
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Lawyer Tracey Mylecharane has had plenty of distressed business owners come to her with cease-and-desist letters, following a new product or service launch that’s infringed on existing registered trademarks. Tracey insists, that before launching a new offer, ensure that the words aren’t already registered by a competitor. She explains how to do your due diligence and the consequences if you do infringe on a registered trademark.
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New businesses that survey potential customers, and established businesses that establish a customer blueprint, are setting themselves up to become a customer-centric success. That’s according to Ruchi Gupta, Founder and CEO of The Launchpad Co.. She says that too many small businesses fail to do their due diligence and can rapidly improve their prospects by increasing the value of their customer experience.
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With just seconds to grab people’s attention and make an impact, intrigue marketing is one way business owners can cut through the daily advertising clutter. James Smith, CEO of digital agency, Smith Brothers Media, says any business can do this, just think creatively, be brave and give something new a go!
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Have you noticed an increasing sense of entitlement among your employees? You wouldn’t be the only one, according to Roxanne Calder, Managing Director of recruitment agency, EST10, who says there are more entitled employees today than in previous generations, largely a result of societal trends that are possibly over encouraging individuality. And while not everyone is entitled, with many deserving employees, showing appreciation and team engagement, you need to distinguish between the two and have strategies to deal with behaviours that don’t favour the group.
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It takes resilience and consistency for a business to survive and grow, according to Michael Fingland, CEO of Vantage Performance. Michael and his team have spent decades turning around struggling businesses, culminating in an eight-pillar strategy to ensure they can continue to function and thrive. Michael explains each pillar in detail, with a particular emphasis on discipline, accountability, and a strong sense of purpose toward building resilience.
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There are four ways small businesses can benefit from a hit of growth capital. Anthony Healy, CEO and MD of the Australian Business Growth Fund, says swapping a minority share of your business for a large injection of capital can help SMEs accelerate their growth, open new business opportunities, free up resources and provide additional expertise and access to new networks.
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Technology changes quickly, so what is in store for small businesses in the future? The CEO of the Council of Small Business Organisations Australia (COSBOA), Luke Achterstraat, says there are vast opportunities and challenges awaiting small businesses in the realms of artificial intelligence and cybersecurity. From leveraging AI for streamlined operations and boosting productivity to fortifying cyber resilience through education and response strategies, Luke offers valuable insights and practical advice to equip small businesses for success in the digital revolution.
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Do you know what you really stand for? Perhaps you’re too busy running your business to ask such deep-seated personal questions. But delve deep you must! says John Di Natale, mentor, keynote speaker and author, because these days it’s more important than ever to consider what you represent. It’s all part of personal branding, he says, it’s important for business, and by the way, it’s not just about you anymore anyway – now the whole team needs to get involved.
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In 1982, Jim Penman was earning a PhD in history while mowing lawns on the side. It was the beginnings of Jim’s Mowing. Not only did he franchise the business, but has since created multiple franchises, including Jim’s Cleaning, Jim’s Dog Wash and Jim’s Fencing. You could say that he has made history, because today he’s the CEO of Australia’s largest franchise group, Jim’s Group, with more than 5000 franchisees. He explains what has led to his success and how he’s a long way from slowing down.
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Despite consumers being highly discretionary with their spending, they’re still willing to splurge on themselves from time to time. That’s according to Alistair Leathwood, APAC Head of Analytics, Insights and Media at Circana, a leading advisor on the complexities of consumer behaviour. Alistair outlines other consumer trends, including a focus on ‘good value’ for products and services. Artificial intelligence, he says, offers opportunities for businesses in driving efficiencies, marketing, analytics, and research and development.
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A. Raptis & Sons is your quintessential migrant-family business success story. In the 1950s, Arthur and Anna Raptis migrated from a Greek fishing village to South Australia, where they opened a fish and chip shop, with a wholesale fish area at the back. Three generations later, Arty Raptis, Arthur Senior’s grandson, is CEO of a multi-million-dollar enterprise with a fleet of boats fishing for seafood from the Torres Strait to the Great Australian Bight. It’s one of the country’s largest privately-owned fishing companies. Arty explains the pillars of the business’s success: a focus on premium quality seafood, embracing technology, environmentally responsible fishing practices, and staying true to its family roots.
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Has growing your customer base stalled? Are you struggling to attract people to your website? Or maybe you have a tonne of online visitors but they’re just not buying. Whatever the case, it’s time to check for bottlenecks. Amy Miocevich, marketing guru and Founder of Lumos Marketing, has developed a framework, outlined in her book, ‘The Very Good Marketing Guide: How to Grow Your Business on a Budget’. She explains the guide and the importance of the 5 Cs that underpin a great marketing strategy.
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How healthy, or unwell, is the small business sector? Luke Achterstraat, CEO of the Council of Small Business Organisations Australia (COSBOA), discusses the complexities of economic uncertainty, regulatory changes, and the growing threat of cyber-attacks, and provides valuable perspective on the challenges ahead. He talks about the need to understand the resilience of small businesses amidst a massive increase in insolvencies and offers practical advice on accessing support and resources.
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A great team is one that can collaborate. But collaboration doesn't always happen naturally – it requires active effort and commitment from all team members. Professor Martin Bean discusses his ACL framework – align, collaborate, learn – which provides a roadmap for effective teamwork and decision-making. It’s outlined in his new book, ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’, co-authored with sports psychologist Graham Winter.
Reference:
Order a copy of ‘Toolkit for Turbulence’ by Professor Martin Bean, here.
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A manager needs to embody a group of distinct archetypes if they are to reach their full potential, according to recruitment expert and Director of Talent X, Marnie Jones. From the pusher to the mentor, the trainer to the policeman, Marnie Jones explains her seven management archetypes and why embracing them all can lead to a better workplace, retention of staff, and higher profits.
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Soon, employees will have the legal right to ignore contact from their employer after hours. The “right to disconnect” law takes effect in August this year for employers other than small business operators. SMEs will have a full year to prepare. Cheryl-Anne Laird, Head of the HR and IR Division at Mazars, encourages employers to consult with their workforce, review contracts, develop policies, and clarify expectations regarding out-of-hours contact.
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How often have you sent an email unsure whether the person you sent it to would read it? Most of us blithely type an email and click ‘send’ hoping for a good result. Problem is, with so many emails in their overflowing inbox, yours might not ever be opened, let alone acted upon. Productivity and leadership expert Scott Stein, has five mini hacks to help guide the recipient to open and read your email. It’s detailed in his latest book, ‘Leadership Hacks: Clever Shortcuts to Boost Your Impact and Results’.
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Small business owners need dual personalities, says Anne Nalder, CEO of the Small Business Association of Australia. As well as being a brave entrepreneur, she says there’s also a diligent, prudent side that needs to be nourished if a business is to be successful. From risk management systems to tax compliance and customer service, Anne delves into the essential but often overlooked aspects of business management. She also explains why good management isn’t just about handling tasks but about strategic planning and staying informed about legal requirements that will help navigate today's dynamic landscape.
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A generation vital to the workplace, Millennials, or Gen Y’s, are now approaching their mid-40’s. As lovers of technology, they’re not fearful of AI, but rather engage with it to seek workplace improvement and explore how it can improve the world around us. Leadership expert, Dr Paige Williams, explains how to nurture and value this vital, next generation of leaders.
Reference:
Paige has also authored a book on the topic called ‘The Leaders’ Ecosystem: A Guide to Leading, Exceptionally’ which you can purchase here.
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Building brand value rather than just brand awareness, and understanding algorithm requirements, is the secret to success on social media, says George Hawwa, Growth Director of social media agency, Attention Experts. George says the social media landscape has changed dramatically in the last couple of years, and that “likes” and “shares” are no longer a metric of success. To help foster business, he advocates telling your business back story, in engaging and compelling ways.
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A measly $325 in small business energy relief in the 2024 Federal Budget has left business owners deflated. At a time of often drastic economic uncertainty in the sector, there was a valid expectation that more assistance would have been forthcoming. But according to Monash University Economics and Statistics Professor, and Deputy Dean of Education, Robert Brooks, there is an upside, with structural and tax changes that will, indeed, provide more substantial help, as well as new opportunities. Listen to find out if your business qualifies.
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As a businessman, John Wood built Fleetwood Corporation – the largest integrated company of its type in Australia, with caravan parks, park homes, lifestyle villages and much else in between. Then he walked away. Disillusionment set in, followed by a hiatus in John’s life as he explored what really matters in business and life. John discovered a transformative way of thinking. It opened his eyes to what’s really possible, and now he’s helping others in business open their eyes too.
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If you’re wondering how other businesses are handling their teams working-from-home, you might be surprised that most people are coming back to the office. But not everyone – a significant percentage are working a hybrid arrangement. Roxanne Calder, Managing Director of boutique recruiting firm, EST-10, says implementing a successful hybrid model requires understanding individual needs and aligning them with the business needs. Keeping employees happy with the flexible arrangements is important, but it should be balanced and sustainable for the business.
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Most of us at some stage will suffer from imposter syndrome – that feeling of fraud-like inadequacy, despite having a reputation for success. According to behavioural expert Charlotte Blair, recognising and naming imposter syndrome is the first step to managing it. Charlotte is a partner at The Strengths Partners, a company dedicated to strength-based development of individuals, teams and organisations. She is also author of ‘Career Unstuck: How to play to your strengths to find freedom and purpose in your work again’. Charlotte says that creating a brag file of past successes and considering the worst-case scenario, can help combat imposter syndrome.
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Sales calls – for some they come with a sense of dread, but what holds a lot of people back is not knowing what to say and a fear of rejection. Bri Williams is a behavioural specialist who’s studied the words that best hold the client’s attention and engage them naturally, to ideally, avoid the brush off.
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The corporate world has been dealing with “ESG” for years, but now the system is encroaching on small business, and is threatening to bring with it a new world of bureaucratic pain. Environment, social and governance considerations, collectively known as “ESG” are likely to become a bigger issue for SMEs in coming years, as governments and big corporations crack down on compliance. Anne Nalder, the CEO of the Small Business Association of Australia, discusses the imminent challenges and future obligations for small businesses.
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A core element to great customer service is a recovery strategy. It’s how you react to those times when, inevitably, your business makes a mistake. Often, businesses do the bare minimum to assuage their customers, when in fact they could and should go above and beyond to fix the error; which will help markedly in a creating a positive impression. That’s according to entrepreneur Roy Osing. He calls it the ‘recovery strategy’ – done well, customers will not only stick with you, they’ll also tell others about you.
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It’s budget time, so what is Australia’s enormous small business sector expecting — particularly given the state of the economy. Well, CEO of the Council of Small Business Organisations (COSBOA), Luke Achterstraat, discusses the pressing issues facing small businesses and their expectations from the upcoming federal budget.
Luke outlines two main areas of interest: short-term relief, including energy cost reduction and cash payments, to alleviate the immediate financial strain on small businesses. COSBOA has also asked the government to institute long-term strategies like procurement reform and deregulation to ensure sustained growth over the next 3 to 5 years. It all highlights the need for government support to navigate the challenges faced by small businesses in the current economic climate.
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A new proposed tax in Victoria aims to bolster the revenue base of the state government, which, like other states, is grappling with substantial debts. The Commercial and Industrial Property Tax (CIPT) will be applied to properties acquired from 1 July 2024 onwards. Steve Baxter, National Indirect Tax Partner at Mazars, discusses the proposed levy and which properties it will likely affect.
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Do you know your responsibilities under Australian consumer law? If you think it only applies to certain types of businesses, think again. According to Business Lawyer, Tracey Mylecharane, it’s absolutely vital that you do everything necessary to comply with this law. She says it’s important to look at your documents, systems and processes to ensure both you and your potential customers and clients are protected.
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No doubt there are some in your team who are facing money worries. Financial stress, like any forms of stress, can have a negative impact on performance and can lead to further problems, including depression. As a boss, you can help with support and education, says Jacqui Clarke, author of ‘Stop worrying about money – start planning now to secure your financial future’. She explains how you can encourage your team to build a personal finance village around them – qualified people who can help make sound financial decisions and reduce the emotion that often goes with those money decisions.
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A perception still exists among many in business that sales is a combat sport. In order to be good at sales, you need a thick skin and be hardwired to win at all costs – qualities that tend to favour men. Well, those stereotypes fall well short of reality, says Sue Barrett, CEO of Barrett Consulting Group. She says women bring specific qualities that differ from traditional sales stereotypes leading to better sales results. The evidence is in the latest research.
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It’s natural to be apprehensive – even fearful – of the uncertainty that envelopes us when we face challenges. But, if we push through a particular challenge and get through the other side, we’re the better for it. Emotional fitness expert Joe Pane has identified three universal fears that hold us back from living the life we want or having the business we desire: the fear of not being enough, the fear of not belonging, and the fear of not being loved. To find direction, he says, it's important to align with our evolving values and integrate ambition into meaning.
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Great coaches – like great leaders – are able to support teams and each individual within the team, allowing them to perform at their best. Professor Martin Bean, is CEO of The Bean Centre, and co-author of ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’. He discusses how meaningful, one-on-one conversations, focused on achievements, development, enjoyment, and partnerships, all help enhance team performance and engagement.
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The problem with most business proposals is that they’re too focused on selling the business to the potential clients. A better tactic is to focus on the client’s needs and wants. It’s outlined in Alan Weiss’s book, ‘Million Dollar Consulting Proposals’, a well-worn copy of which is in the hands of Nicole Ashby, Founder of Mentoring to Success. Nicole and her clients swear by the million-dollar proposal. She describes what it is and how to implement it, so you can win a larger share of lucrative contracts.
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If you currently employ casual staff, now's the time to check whether in fact they're employment is genuinely casual. Cheryl-Anne Laird, Head of the HR and IR Division at Mazars, says changes to the Fair Work Act 2009, has redefined what it means to be a casual employee. For instance, casuals will have the right to convert to permanent employment, but employers can decline the request on reasonable grounds; as Cheryl-Anne describes what "reasonable" means.
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Too many companies focus on the products they provide. They tinker with the price, and they highlight the features. The problem is that it’s harder to differentiate your product from everyone else’s. To standout, insists entrepreneur Roy Osing, you need to deliver dazzling, astonishing customer-service, moments that take your buyers’ breath away. Triggering the most valuable marketing of all – rave-worthy word of mouth.
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How well does your website perform in search engine results? If it’s not at least on page one, you need to understand how Google’s algorithm is prioritising quality content over quantity, and build that into you SEO (Search Engine Optimisation) strategy. That’s according to Sagar Sathi, Founder and CEO of digital marketing agency Xugar. The credibility of the author are also important factors in determining search rankings, strengthening your SEO and overall marketing strategy, which has the capacity to provide a long-term return on investment.
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Do you find some people on your team are difficult to communicate with? Perhaps they don’t give straight answers, or they dominate group conversations, or they’re outright hostile. Well, they could demonstrate one of four main communication styles: aggressive, passive, passive-aggressive or assertive. Communications specialist Leah Mether unpacks each style and how you can adapt to better connect with your team.
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Fleur Heazlewood reckons that our race for more is reducing ourselves to less. Our health and wellbeing is the ‘less’, while the ‘more’ is the endless cycle of being busy. The answer, she says, is to prioritise our own wellbeing; if we do that, everything else will fall into place. Fleur shares some practical tips from her book, ‘Resilience Recipes: Making space for wellbeing that works’.
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A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them. Often, a self-entitled employee is not particularly good at what they do, they do less work than their peers and add less value. So, how do you handle them? Workplace expert Michelle Gibbings says you need to address their behaviour regularly and methodically. She steps us through the types of conversations bosses should have with them and how to guide their thinking and expectations.
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Since the pandemic, the rate of people recording psychological distress has increased massively. That’s according to Kerry Howard, corporate mental health advisor, and author of, ‘How to heal a workplace culture: Tackle trauma, foster psychological safety and boost happiness at work’. She explains what trauma is and how to help minimise the traumatic impact in the workplace, through understanding and compassion.
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How are you doing with sales? Do you have a winning sales strategy or approach? If not and you’re struggling to close, you might need a different pitch. Glenn Poulos has developed a sales pitch from his many years in corporate sales, marketing and customer service roles. The ‘Punch Perfect Pitch’ starts with a "punch" or "bang" – an impactful opening that grabs the audience's attention. Because it’s important to understand the client's pain points and demonstrate how your product or service can address their most urgent problems.
Reference:
Glenn Poulos’s ‘Punch Perfect Pitch’ - https://glennpoulos.com/
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A successful sales team as one that is fully engaged, highly satisfied, able to handle pressure, and performs at their best. That’s according to Anna Glynn, speaker, author and coach on thriving workplaces, who shares her six secrets to sales success. Implementing the six principles, she insists, takes time and should be part of an ongoing plan.
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There are four key questions a business owner needs to ask themselves about why customers or clients choose their business. That's according to Dan Williams, Asia Pacific Coach for EOS Worldwide, a global network of business coaches. In this episode, Dan Williams explains how studying your customers can lead to increased profitability.
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Lawyer Tracey Mylecharane feels that we’re in a crisis of knowledge. Countless business owners, she says, are simply not aware of some of the legal issues affecting their own business and their customers. There is a lot of risk that could be avoided by doing due diligence and risk management. She insists that businesses have the right legal documents that are tailored to their circumstances, the right insurance and proper systems and processes.
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We’re living in such a fast changing world, that for many the rate of uncertainty has made it difficult to plan for the long-term. But plan we must, says an optimistic Nigel Collin. You must find the right balance of planning for the future with the flexibility of shifting course when storms approach. Nigel, who’s weathered many business squalls over the years, offers some guidance for others in business for the rest of this year and beyond.
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Facts and stories play a vital role in successful sales operations. While facts build trust and demonstrate value, stories engage and connect with people on an emotional level. The problem is that businesses tend to use either sales or facts to convert customers or clients to purchase. Sales expert Sue Barrett, CEO of Barrett Consulting Group, insists a good story has the power to inspire action and create a sense of connection between the storyteller and the audience. Salespeople should embrace authenticity and share their own vulnerabilities and challenges to foster trust and build deeper relationships.
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Businesses are scrambling to keep up with latest trends in technology and take advantage of the efficiencies of digitisation. At the same time, mediocre customer service is rampant. So, how can you embrace the benefits of the digital era while also servicing customers with the human touch they crave? Well, Jaquie Scammell provides the answers in her new book, ‘The Future of Service is 5D’. The concept encompasses the physical, cognitive, emotional, social, and spiritual dimensions of human interaction. Jaquie encourages bosses to create conditions that allow employees to thrive in each dimension.
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How do you explain to a member of your team that they have body odour? It’s a delicate conversation – you don’t want them to feel terrible, but it’s important to let them know. For help, we turn to HR guru and CEO of Corporate Dojo, Karen Gately. Body odour aside, most businesses require a certain standard of appearance, particularly in customer-facing roles. Is it okay to expect staff to cover those tattoos and nose piercings, polish the shoes, and keep hair tied back? Karen says it's important to outline your expectations in a carefully-worded and clear dress code.
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The current economic climate is having a significant impact on small businesses, with SMEs struggling across various industries. According to Wayne Morris, CEO of Fifo Capital, many businesses don’t fully understand the importance of cashflow, often focussing solely on profit and loss statements. Managing cash flow effectively, requires forecasting, clear terms and conditions, and understanding customer credit ratings.
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More than a third of all businesses in Australia are female-owned – a significant proportion, with the vast majority being mothers. Incredibly this demographic is an audience that remains largely untapped. Kate Christie is a time management expert and author of five books, including her latest, ‘The Life List: Master Every Moment and Live an Audacious Life’. She discusses what business can do to effectively capture the purchasing power of women.
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Too often sales people tell the customer what they think they want to hear, rather than asking questions and listening to customer concerns. That’s according to business coach and trainer Jim Cocks, who equates great questions with great sales.
Jim offers insights into how to improve sales performance by focusing on mindset and building rapport with potential clients. He offers strategies for handling objections and closing the sale. And he shares seven sales beliefs that can impact success.
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When Dr May Chan was a child, she had a fall which resulted in dental issues and an unwillingness to smile for family photos. This experience would later be pivotal in her ambition to pursue a career in cosmetic dentistry. Ten years ago, Dr May and her husband, Dr Reuben Sim, started Dental Boutique in the Melbourne suburb of Balwyn. Today it has grown to 10 surgeries across Australia and New Zealand. They have since won a slew of business awards. She discusses the life-cycle of business growth including, the start-up stage, teenager and maturity stage. The success comes down to maintaining a focus on quality, putting the right systems in place, looking after their staff, and adding value to the community.
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Business Coach Dan Williams says he can chalk up most business failures to weak processes. An Asia Pacific business coach for coaching firm EOS Worldwide, he says successful firms need to have strong processes at their core, otherwise their possible growth and ability to scale will be hobbled. And he says strong processes will lead to fewer people leaving the company.
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The good old days in agency land saw long lock-in contracts, mark ups on media buying and the money flowed. At a time when there are more ad, digital and PR agencies than ever, James Smith, CEO of digital agency Smith Brothers Media, explains why there’s a shift in monetization strategy across the industry.
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There’s a goldmine of extra income a lot of businesses are missing out on because they don’t follow up effectively. Sales expert and Founder of BOOM Sales!, Trent Leyshan, reckons businesses haven’t implemented a proper follow-up process or structure. Trent explains how to follow up, using both traditional and digital methods.
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Rarely do we know when crisis will strike – a pandemic, war, or a GFC-like event – but if it does happen, the impact on your business and staff could be just as seismic. So how can you prepare for a potential disaster?
It helps to have an adaptive mindset, insists Prof Martin Bean, CEO of The Bean Centre, and former Vice Chancellor of RMIT University, during the lockdown days of COVID-19. He has co-authored a book, ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’. An adaptive mindset, he says, equips you and your team to deal with fast and unpredictable change, to navigate in uncertainty, to collaborate on complex entangled problems, and to embrace ambiguity and paradoxes.
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To maintain long-term profitability, you need a strategy that can adapt to new trends and consumer demands. Companies that don’t change will fall behind, says consumer and marketing guru Barry Urquhart. Barry identifies three pillars of business success, and offers the example of a particular Australian hardware company, which is pivoting from hardware to homeware – a subtle, yet powerful realignment.
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Many businesses are being held back because their owners either can't, or won't, identify what they are bad at. That's according to Dan Williams, Asia Pacific Business Coach for EOS Worldwide, a global network of business coaches. Dan says it is crucial for business owners to identify what they "suck" at. He says that by slowing down and taking stock of everything you do, it's possible to identify tasks that you either hate or are bad at. Only then can you work on solutions, which may include outsourcing.
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Several years ago the corporate world was going crazy over the latest business fad of Blue Ocean Strategy. The book of the same name won a slew of awards and sold millions of copies worldwide. The concept was simple: try to capture "blue oceans" of unexplored new markets. Like many theories, it just doesn’t work in a practical sense. Entrepreneur Roy Osing unpicks the problem of Blue Ocean Strategy specifically, and why some in academia are too far removed from the practicalities of running a business. And so, he warns, be careful of who you listen to.
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Workplace culture is fundamental to the success of your business. If your people aren’t happy, the productivity and profits of your business are greatly impacted. Corporate mental health advisor, Kerry Howard, addresses the issue in her book, ‘How to heal a workplace culture: tackle trauma, foster psychological safety and boost happiness at work’. She says it’s up to the business owner or leader to learn how to manage interpersonal connections among staff.
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Workplace productivity has taken a dive in the last couple of years. In fact, it dropped 3.7% in 2022-23, according to Australia’s Productivity Commission. Productivity in the workplace involves effectively leveraging resources to deliver outcomes. So how do you do that? HR consultant Karen Gately says bosses should set clear expectations, fostering engagement, and focusing on intrinsic motivators.
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Traditional sales skills may not be sufficient to overcome the challenges faced by sales teams today. A new approach is needed to end rising disengagement, stress and burnout, and equip sales leaders to lead their teams confidently to success. That’s according to Anna Glynn, who says leaders need to ensure that their teams have the mindset and toolset – not just the skillset – to succeed in sales. She calls these the off-field factors and they relate to the resources available that help achieve long-term sustainable performance.
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Some of Australia’s best-known and largest companies are some of the worst exemplars of customer service. That’s according to Milton Collins, Principal of The Action Business Coach. He says one of the biggest mistakes is forgetting or ignoring what the customer wants. Milton discusses all this from his book, ‘Delight, Disrupt, Deliver: Grow your business using the power of small surprises’.
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Business owners can be their own worst enemies if they have a fixed mindset. That’s the view of Tristan Wright, a business coach and founder of Evolve to Grow. He says the way we are brought up can give us a blinkered view of the world and our own abilities. Tristan also says self-belief, the development of good habits, thinking laterally and embracing challenges can all be ways to remove obstacles in the life of a small business owner.
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Without doubt, there has been an increase of burnout across the board in recent years. That’s according to mindfulness and high-performance coach, Melo Calarco, who says much of it comes from a residual fatigue, or a hangover, from the pandemic. Melo’s book, ‘Beating Burnout Finding Balance’, offers tools to achieve mindfulness. And, he shares inspirational stories of his trekking adventures in remote corners of the world that have transformed how he himself deals with tricky situations.
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What does it take to lead a leadership organisation? Well, former AFL player and two-time Hawthorn Grand Final winner, Dean Anderson explains why in 2022, he took the role of CEO at Leading Teams. Leading Teams is an organisation well known for its leadership and high performance models, that have had a huge impact on businesses across so many industries, including media, education, government, utlitlies and most publicised - on elite level sporting teams.
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This is the 1,000th episode of Business Essentials Daily! So we stop, and discuss with Nick Schildberger, Managing Director of SoundCartel, why we started the podcast, how we navigated the pandemic, and reaffirm our focus on providing SMEs the information they need to grow their business, during the rollercoaster economy of the last four years.
Nick also takes a look at podcasting as a medium and its impact on business over time.
References:
- We’d really appreciate you rating and reviewing this podcast at the link below, or wherever you are listening now:
https://podcasts.apple.com/au/podcast/business-essentials-daily/id1511116318 - Listen to the ‘Great Australian Detour Kids’ Cast’:
https://soundcartel.com.au/work/subarus-great-australian-detour-kids-cast/ - Listen to ‘The Churchill Collective’ podcast:
https://soundcartel.com.au/work/the-churchill-collective/ - Listen to ‘Podcasting Essentials’
https://soundcartel.com.au/podcast/ - Australian podcasting statistics from Edison Research’s The Infinite Dial 2023 Australia:
https://www.edisonresearch.com/the-infinite-dial-2023-australia-from-edison-research/
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As a business owner, it behoves you to work on those activities that bring in a better return on investment. Don’t do the menial, repetitive stuff, when you could be delegating to someone else in your business, says productivity expert, Les Watson. As a leader, you should be working on your business – bringing the dollars in – not in the business. Les Watson shares his prioritisation system which ensures the important things aren’t ignored.
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The key to effective sales and marketing is collaboration, according to sales expert and CEO of Barrett Consulting Group, Sue Barrett. Having a customer-centric mindset across the entire organisation will ensure everyone is on the same page. This can be achieved by nurturing the customer at each marketing touchpoint, e.g. emails, social media digital marketing, and direct communication with sales teams. While the emphasis on each function may vary depending on the product or service, the core idea remains that are interdependent. This synergy between sales and marketing is fundamental for achieving sustainable growth and success.
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How detailed are your employment agreements? If, as lawyer Tracey Mylecharane has observed, it’s a simple one-pager outlining the role, it’s nowhere near good enough. You want to legally protect you and your business from a disgruntled employee by providing a comprehensive document, that defines not only the role and responsibilities, but also items like social media policy, confidentiality, intellectual property, leave and entitlements, termination, and more.
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Business owners often struggle with setting the right price for their products or services due to self-doubt, observes business coach and trainer Jim Cocks. It’s important, he says, that business owners have the confidence in their offerings and be willing to increase prices to reflect their quality and value. Finding the right pricing balance requires consideration of competitors, affordability, and the current economic climate. Jim Cocks is author of ‘Build, Excite, Ignite: How to beat burnout and build a six-figure business in 12 months’.
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One of the most effective marketing strategies is tapping into other people’s networks. But, Marketing Specialist and Founder of Leadsology, Tom Poland says, it requires finding partners whose audience aligns with your target market: offering something that people are already looking for is key. Tom explains how to identify and approach potential partners, and the importance of building an email list for successful marketing.
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As a business owner, have you let the sales process fall by the wayside? If you’re like many others, perhaps what stops you from selling is fear. Well, according to sales guru Trent Leyshan, you need to regain your mojo. Afterall, he says, sales is the lifeblood of any company. Trent is founder of BOOM! Sales and author of two sales books, 'Outlaw' and 'The Naked Salesman'. He outlines the three key steps you need to take to go from fearful to fearless in sales.
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Attitudes about diversity and inclusion in the workplace and marketplace have change dramatically over recent decades. Hamid Senni, a veteran Diversity and Inclusion Consultant, shares his two-decade journey witnessing the evolution of the market's approach to diversity. He discusses the paradigm shifts from initially addressing discrimination, to the current focus on belonging. And he emphasizes the importance of authenticity in fostering a truly inclusive workplace culture, delving into the layers of diversity, from customers, communities, and suppliers to market offerings.
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While discussion around mental health is becoming far more open and less taboo, poor mental health costs the Australian economy around $17 billion per year. So, there’s an increasing need for businesses to provide a physically and physiologically safe environment. Liz Ralph is Learning Manager at Lysander, an award-winning consultancy firm that support businesses in leadership development and cultural transformation. She explains that workplaces can be audited for both beneficial and poor psychological conditions, and then guided to create a strong and psychologically safe workplaces, for staff to thrive.
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A new law has been introduced to address the blurring boundaries between work and personal life. The ‘Right to Disconnect’ bill allows employees to refuse to monitor, read, or respond to contact from their employer outside of working hours, unless the refusal is unreasonable. Ryan Price, Head of Content & Training at Employsure, says business owners should prepare for the new rules by setting policies, consulting with staff, and considering compensation for after-hours availability.
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ChatGPT is the best-known example of a large language model which is transforming the way in which we communicate. It’s now leading to other innovations, including ChatGPT-specific apps that anyone of us now can create to help our own businesses. Futurist Steve Sammartino explains some of the advances in artificial intelligence and how they will impact the way we work and live. Future AI trends, he says, include the development of personal digital twins and the emergence of copyright battles over biometric data.
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Do you feel as if you have too much on your to-do list, both at work and at home? There are not enough hours in the day, and you’re constantly thinking about the next thing. Mindfulness is becoming a well-known ability to navigating all that chaos. Customer service expert, Jaquie Scammell achieves mindfulness through meditation, which helps her with calmness, clarity and happiness. She explains how busy people can meditate and why achieving mindfulness is good for business.
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What is the economic outlook for 2024 and how will depleted household savings influence the situation? Monash University Economics and Business Statistics Professor Robert Brooks, explains the reasons behind a more cautious approach to consumer spending, which may impact many small businesses.
Professor Brooks highlights the government's policy choices, including infrastructure investments and addressing energy pricing to further manage inflationary pressures. He emphasizes the importance of policy certainty for households and businesses and forecasts a narrow path to inflation reduction while staying vigilant for any unexpected shocks.
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If you ask questions and listen to the answers, you will learn what your customers want. Selling becomes easier and you don’t have to talk so much, says sales expert Colin Pearce.
Colin has been training salespeople for many years and has a bag full of tips on how to sell more, easier and faster. Talking too much is a bane for many salespeople, and it's their "overselling" which often puts people off.
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Whether interest rates start to drop or not, the share market’s relatively robust at the moment. That’s according to investment expert Elio D’Amato, Team Member at Stockopedia Aus & NZ. Property and housing will be strong, he says, so long as the Australian economy performs as expected in the long-term. Elio says the share market is somewhat two-speed because of what he calls “price makers” and “price takers”. Elio finishes with his specific “stocks to watch”.
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Ros Handley wants to change the conversation around retirement to renewal. Our mindset, and the way we think about this phase of our lives is really important. If we have potentially 20 years or more ahead of us, why wouldn’t we see it as an opportunity to start something new? And, it’s never too early, she says, to think about and plan for retirement.
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This year’s Australia Day holiday fell on a Thursday. Some employees around the country saw that as an opportunity to take a sickie, and have an extra-long weekend. But, other’s were genuinely ill. As a boss, how do you know if someone’s being legitimate? Karen Gately, CEO of Corporate Dojo, says it’s important to have open and honest conversations, in person. Employers should have policies in place and everyone should understand their obligations under the law.
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Is your workforce as diverse as the customers they serve? It’s an important question to ask. As a Diversity & Inclusion and Culture Transformation Consultant, Hamid Senni explains how diversifying your workforce can lead to new efficiencies and a better customer experience. Hamid emphasizes that diversity goes beyond race and gender, encompassing various characteristics such as age, abilities, and experiences. He highlights the benefits of a diverse workforce, from understanding customer needs to fostering innovation and adaptability.
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Failure isn't something we should avoid at all costs – on the contrary, failure is a powerful force on the journey to success. Entrepreneur and key-note speaker, Gabe Zichermann, says if you don't feel the fear of failure, then you're not pushing yourself hard enough. In other words, fear often indicates you're on the right track.
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Understanding your clients’ needs and desires is a crucial step in the sales process. And it’s only through asking the right questions and having the ability to listen well, that you can source this information. That’s the first of five steps to increasing sales convertions.
Sales and business strategist, Maree Kirkpatrick says pricing and bundles should be tailored to meet specific client requirements. Asking for the sale shouldn’t be considered pushy or salesy. Objections should be seen as opportunities to provide additional information and to address concerns. And the final step, onboarding, is critical to creating a positive client experience and to encourage referrals.
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Each year, leading sales advisor Sue Barrett reveals the top sales and business trends. For 2024 those trends embrace the concept of collaboration. To be effective, you needn’t choose between being a hunter or a gatherer, or a manager or leader. These binary choices are not helpful, Sue says. You can be both profitable and ethical, an effective leader and manager, and combine human capability with technology for better business.
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Apple worked hard to keep things simple - we see it every day in its products and its success. From the man who named the iMac and who was integral to Apple’s ‘Think Different’ marketing campaign, Creative Director Ken Segall spent 12 years working with Steve Jobs and experienced first-hand his obsession with keeping things simple. Ken wrote about it all in his book ‘Insanely Simple: The Obsession That Drives Apple’s Success’. He shares with us the many lessons he learned about one man's single-minded drive for simplicity, in a complex business world.
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No matter how tough times are – and we’re facing economic challenges right now – there is always opportunity. That’s according to Andrew Griffiths, entrepreneurial futurist, keynote speaker, and best-selling author. It’s up to us to adapt in the face of change, he says, and be proactive in chasing those opportunities. He provides seven practical steps you can take to guide your business to new heights in 2024. Importantly, you need to take action now!
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What’s worse than having people talk about you behind your back? In a business sense, it can be worse if nobody’s talking about you at all. So, if you want your brand spoken about, it’s best that you control what people say. You can do that by telling your own stories. These days more and more businesses are discovering the powerful benefits of brand storytelling. Gabrielle Dolan is a business storytelling expert who shares ideas from her book, ‘Magnetic Stories: connect with customers and engage employees with brand storytelling’.
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COVID-19 has impacted the way we buy – we’ve embraced online shopping not just for convenience but in the hope of finding the best deals. Now, with cost-of-living pressures, and the rise of subscriptions services, the infrastructure required to accommodate this switch in consumer buying habits has had to adapt.
Richard Thame is CEO of CouriersPlease, Australia’s leading franchised parcel delivery service. He says sales events – like Black Friday and Christmas sales – play a major role in how consumers plan their purchasing behaviour. To survive in the fast-changing retail landscape, Richard says businesses should focus on understanding their customer, providing value, and investing in technology.
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As president, Roy Osing guided Canadian telco Telus Communications to $1 billion in sales. He identifies six major drivers that helped to achieve that growth, including differentiation, planning, and championing the frontline staff. He insists that there are no silver bullets – running a business is a game of inches.
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How does your brand stand out from your competitors? Do you use tired, cliched images on your website, or are you a bit more creative? Brand creator and consultant, Bec Hughes, says to succeed in brand design, you need to provide memorable experiences for your potential customers.
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Few could have guessed that an overweight young man with an eating disorder would go on to found one of Australia’s most popular fitness brands, but that’s Aaron Smith’s true story. In this episode, the founder of KX Pilates discusses his new book, “Define Yourself: When Passion, Purpose and Business Collide.” Aaron overcame immense personal and business setbacks to start a company that now includes more than a hundred studios in six countries. He explores the highs and lows that shaped both his personal and professional journey, in a memoir that serves not just as a business guide but as a testament to resilience, self-discovery, and the importance of humility in leadership.
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Being a coach and umpire at the highest level of elite AFL sport has taught Jeff “the Giesch” Gieschen a thing or two about leadership and the nurturing of star performers. Now he’s transferring those lessons to the business world. Leadership’s tough, he’ll tell us, but fairness, empathy and team spirit are paramount if you want to move from good to great.
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When it comes to the cascade of AI tools entering the market, be wary of relying too heavily on them to communicate with your audience. Customer service legend Barry Urquhart insists there is nothing more frustrating than having to deal with AI bots, when all customers or clients want is to speak with a real human. While AI can enhance efficiency and productivity, he says, it should be used to complement human interaction rather than replace it. So, before investing in new AI technologies, businesses should assess and optimize their existing resources and capabilities.
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More than 60% of Australians over 18 years old have a LinkedIn profile. While the popular social media platform is ideal for sourcing and developing business leads, most people don’t use it effectively, according to Karen Tisdell. Karen helps people to craft their LinkedIn profiles and offers lessons on building connections through the platform. To generate leads Karen recommends proactively searching for potential clients, personalising connection invites, and building relationships through engagement. Investing 5 to 10 minutes a day, she insists, can yield major results.
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When dealing with government, business owners should be concise, polite, and persistent. That’s according to the Director of Unravelling Red Tape, Elaine Abery, whose spent her career battling the bureaucracy on behalf of businesses. She says owners shouldn’t be afraid of governments or the big businesses they’re having trouble with, and that change — even legislative change — is possible with the right approach.
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As we head into another year, have you wondered how other businesses are handling their HR function? Karen Gately, Founder and CEO of Corporate Dojo, reflects on the most important trends in HR and workplace culture right now. They include embracing technology – in particular AI – to enhance the employee experience from onboarding to performance management. Other trends include leadership, hybrid workplaces, DEI (diversity, equity and inclusion) issues, and supporting employee well-being and mental health.
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Like it or not, customers are always measuring the way they’re treated. The way they feel could be the difference between returning or not. That observation is from customer service guru and CEO of ServiceQ, Jaquie Scammell. To improve customer service, you need to change specific habits. In this episode, Jaquie outlines some tips from her book, ‘Service Habits: 21 habits to transform your service culture’.
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Monash University economist Professor Robert Brooks explains why it is that Australia, and the world, avoided a widely forecast recession in 2023. Professor Brooks highlights the unexpected resilience in economic growth, attributing it to factors like sustained demand for Australian commodities and the quicker-than-expected relief of supply chain issues. He also delves into the intricate balance of monetary policy, global influences, and domestic economic management. He suggests that while growth rates have tapered off, there's cautious optimism for 2024.
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So many different online tools are now available to plan your workday and record the important elements of your business. But whether you use them or old school pen and paper, it’s crucial to record your thoughts, or risk forgetting what you’ve done or the goals you’re trying to achieve. Productivity guru Les Watson explains why he’s a fan of record-keeping and setting time aside for review and reflection.
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Business owners shouldn’t be afraid of taking on government departments if they have a valid complaint. So says Unravelling Red Tape Director Elaine Abery — an expert in dealing with the bureaucracy. Large businesses are constantly talking to governments, but SME proprietors can find it too intimidating. Elaine Abery says that once data is collated and thoughts written down on paper, there’s nothing to stop smaller business owners from talking to departmental managers, who, she says, actually want to help businesses that are doing the right thing.
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Customers don’t like it when they’re told “No, you can’t do that,” or “No, you can’t have that.” Many organisations insist on rules and regulatory systems to control and handle large numbers of customers. The problem is, observes entrepreneur Roy Osing, they ignore customers as individuals, which leaves them annoyed and upset. And you don’t want that! Instead, Roy encourages businesses to implement a strategy of “yes”.
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Affiliate marketing, or influence marketing, is promoting someone else’s product or service in return for an award. It’s more common these days as consumer’s eyes are glued on social media. But, lawyer Tracey Mylecharane says she will never agree to be an affiliate for someone else’s product or service. She’s happy to give recommendations if someone asks, but she sees the formal process of affiliate marketing as a conflict to her own business and values.
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KX Pilates is the Australian fitness chain that muscled in on the local market. The idea was first sparked while its founder, Aaron Smith, was travelling abroad. Following his gut instinct and with no formal business qualifications, he’s propelled his business into an industry juggernaut with 109 studios across six countries.
In this episode, Aaron shares the story of how innovative customised Reformer Pilates machines, exclusive to KX Pilates studios, have revolutionised the workout experience. He discusses early struggles to educate the market and the pivotal role word-of-mouth and creative marketing strategies, played in KX Pilates’ success.
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The federal government is considering amending the definition of a ‘casual employee’. It’s not enough to offer and agree to casual employment for your staff if the manner in which the employee works doesn’t fit the definition. Janet Tan, a Senior Associate at Justitia Lawyers, says there could potentially be penalties if employees are misclassified.
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They say, you are what you eat, and with good reason. The Western diet with its highly processed foods, sugars and salts, can make you feel drowsy, lead to weight gain and even diabetes. Dietitian Kate Save discusses the impact of a poor diet, and she outlines a lifestyle which will make you healthier, happier and more energetic – all of which are key to running a successful business.
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It’s an annual tradition, this time of year, for Business Essentials Daily to talk with Melbourne University Economics Professor Neville Norman, for his take on the economic year ahead, and how it will impact upon small businesses. Neville breaks down the economic landscape into four key themes — G for growth, R for rates of interest, I for inflation, and P for policy. He calls it his “Get a GRIP on the Economy”.
Reflecting on the past year and looking ahead to the most likely future, he examines the positives and warns of potential challenges, such as a fall in household spending power. He also predicts a slower growth rate, tightening belts, and potential interest-rate reductions if the economy falters.
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At a time when so much feels out of our control, there are some things we can be disciplined about, that will likely result in a successful outcome. With more than 30 years coaching and consulting experience, Mike Goldman’s goal is to help build individual and team discipline, much of it explained in his number one best-selling book ‘Breakthrough Leadership Team.’ In this interview Mike offers three practical ways to develop discipline.
Reference:
Find out how Mike Goldman can transform your team and leadership skills, via his website, purchase his best-selling book ‘Breakthrough Leadership Team’, and check out his FREE video course on how to conduct a talent assessment.
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Andrew May has been a skills coach and mentor to some of the country’s top-performing sports teams and athletes for many years. How do elite athletes perform at their best, and are there any lessons from them for those in business? Andrew says it’s important to start the year by planning ahead, and that means ensuring you schedule in enough breaks so that your body and mind are not overwhelmed during the long 12 months.
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An increasing number of business owners are realising that a good workplace culture is important for business health and success. Problem is, they’re not sure what they can do to improve their company culture. To help is culture change specialist, Colin Ellis, who shares a whole range of ideas from his book, ‘Culture Hacks’.
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After 30 years of experience, one of Australia’s best real estate agents knows exactly how to navigate the "fee reduction?" question. If you can explain why your service is better than your competitors, you shouldn’t have to compromise on price. James Tostevin’s passion for his job and disciplined work ethic helps explain why he is so good at what he does, which translates into phenomenal success. And the lessons he gives to Business Essentials can be applied to any business.
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Preparation is so important to telephone sales – have a script, write down key objections, but most importantly "master your mindset".
That's the advice from Ashleigh Hoult, founder and director of The PromoDonna. These days a lot of businesses are reluctant to do cold-calling as a business strategy and have lost the art of speaking on the phone. That paves the way for others who understand the benefits of cold-calling, so long as they know the tricks to get to the decision-maker and make a compelling case for your business.
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Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership.
Tony Gattari, Founder and Managing Director of Achievers Group, says charisma isn't necessarily the way to achieve great leadership – instead it's making yourself vulnerable and open with your team, and having brutally honest and fearless conversations to build mutual respect.
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A little doubt can be a good thing, but too much can stop growth and cripple your business. Coach and keynote speaker, Terry Barridge, says confidence comes from doing things you’re familiar with, but if you’re taken out of your comfort zone, do you lose all confidence? In a changing business environment, future leaders need to move out of their comfort zone more often and learn to handle their doubts. Terry has some tricks on how to battle the negative self-talk, build confidence and exorcise those doubt-driven demons.
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The frontline of business is customer service. That's where we engage with customers and – hopefully – persuade people to buy. But, why do some frontline staff fail?
It comes down to a lack of empowerment, according to customer service expert, Michael Carrick. When people feel empowered, they're much better at helping others. When we take care of our own people, Michael insists, our people will take care of our business.
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Don’t give up - do it regularly and consistently and you'll reap the benefits. Just like an exercise regimen, prospecting for clients can be daunting - particularly the cold-calling side. But prospecting is more than just cold-calling, and if done properly it can bring real benefits to your business. Ingrid Maynard knows - she’s had more than 25 years' experience in sales and she advises businesses on lead generation through her company, The Sales Doctor. Ingrid explains what it takes to be a great prospector.
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A few years ago, Australian Rules football legend, Rodney Eade, changed his coaching boots for the corporate sector, offering businesses lessons in leadership, especially around the area of change.
Rodney's venture is called Facing Change – a timely initiative as the world of business transforms as never before. Like team sport, he's found building a strong culture in the workplace helps bring the best out of everyone and improves the bottom line.
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Mandy Holloway isn't a fan of your typical performance management appraisals which allow managers to hide behind a system. Instead, she says, managers should talk with their staff more often and in a meaningful way. Mandy outlines the seven types of conversations you should have with your team members on a regular basis to help motivate them and ultimately increase the business's performance.
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Many "new" ideas already exist in some form or other — does yours bring something better to the market? Business Adviser and Author, Alan Hargreaves, has three rules to test a new idea for success: Is it needed? Does it work? Can it be done better? Alan insists if your idea provides more convenience for consumers, it might be a winner.
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It’s a fine line: having the perseverance and grit to constantly manage a business, without succumbing to burnout. Andrew May, CEO of StriveStronger, recognises the challenge businesses face and says looking after your physical and psychological wellbeing is paramount to a healthy business. He says you shouldn’t ignore the signs that your body and mind might be suffering.
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To be a better, more productive team member, don't get distracted and don't disrupt others around you. That’s advice from Dermot Crowley, author of ‘Smart Teams: How to work better together.’ Two disruptive patterns we all create at work are emails and meetings. Dermot asks, do you really need to copy someone on a message who doesn’t need it? And, must you always drag someone into a meeting who doesn’t need to be there?
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Are you sick of not charging enough for what you do – but you don’t dare increase your prices for fear of customers leaving you in droves? Then sit back and listen to some salient advice from Australia’s number one business author, Andrew Griffiths. Enough’s enough, he’ll tell you. Be brave and take a leap into “expensive” territory. It’ll transform your business – and your life!
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If tyre kickers are tying up your time seeking quotes and proposals without coming through with the work – then it’s time to call them out. Preparing detailed proposals is a time-consuming part of any sales person’s job. There’s a substantial cost involved, says respected sales expert Sue Barrett, Director of Barrett Consulting Group, and you can’t afford to waste time if that client seldom or never comes back with the goods. Tyre kickers, Sue warns, may be after more than you think when seeking a proposal from you.
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If your team isn’t performing as best as it should, perhaps the reason is you. The ingredients to building a successful team comes down to the boss’s accountability, ownership and leading by example. That’s according to Karen Gately, CEO of Corporate Dojo, who offers a six-step solution for leaders to effectively influence the success of their team.
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What's your story? Every business has one, and it will help you better connect with potential customers by telling it. Sales expert Colin Pearce says storytelling works if you want to build brand value. Stories move people and they’re a wonderful way to create memorable experiences about your business which will build loyalty and keep your customers coming back.
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Writing down your goals is one thing, but following through on them is quite another. Entrepreneur Matthew Michalewicz has developed several technology companies in the US and Australia, his last achieving revenue from start-up to $20m in just 7 years. A much sought-after speaker and now co-founder and managing director of Complexica, Matthew shares his secrets to success in business and life.
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Whether retirement is a long way off or just around the corner, it’s something you should always be planning for. But, retirement can be complex. You need to consider investment assets, tax implications, downsizing, superannuation and whether your money will last. Noel Whittaker, Australia’s most trusted finance writer, explains what you need to consider when investing in your future.
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The labels marketers use to describe consumers no longer serve the purpose they used to. That’s according to customer engagement expert, Michael Solomon, whose book, ‘The New Chameleons’, outlines how consumers defy the categories in which businesses often put them. The world today has made our lives more complex and so too the job of the marketer. Michael says the first step is recognising that demographic dichotomies are disappearing, and that technology has eliminated the need to deal with large, homogenous segments.
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Sales isn't just about turning up and relying on your instinct or other skills. Each customer is different with his or her own wants and needs, and you need to prepare for each one.
Rachel Bourke of SalesSPACE says salespeople should go through checklists before even stepping into a sales meeting. Rachel's sales meeting preparation pack includes a personal checklist to ensure you look the part and are speaking the language of your prospects.
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Extensive research indicates that people who are optimistic are better business leaders – they’re more resilient, they innovate better, strategise better, and they even live longer. So, how do we become more optimistic? Victor Perton is founder of The Centre for Optimism and teaches organisations across the world how develop their optimistic competencies. It comes down to shifting your attention, and the language you use with the people around you.
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How can you expect to please your customers when you’re determined to keep correcting them? It's easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that's not what the customer is looking for from you. Martin has examples of sales staff correcting their customers, and of companies enforcing rules that could be pushing people away.
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When Colleen Callander was CEO of Sportsgirl, she was burnt out: she’d been doing too much, saying yes to everything, and did nothing but work. These days she helps other women avoid burnout and achieve greater success in life and business. She’s Founder of Mentor Me, and has written a book with fellow business coach, Shannah Kennedy, titled ‘Elevate: unlock your extraordinary potential’. She discusses what business owners can do to redefine success.
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Imagine setting yourself the challenge to run 250 km in the searing heat of outback Australia. What lessons would you learn about yourself and how could you apply them to your life and business? That’s what Kay Bretz set out to discover with his first ultramarathon – the Big Red Run in Birdsville – where he beat the race record by five hours. He’s since run multiple ultra-distances and was awarded the Australian Ultra Performance of the Year in 2019. The challenges he’s faced in his sport of choice has helped in many ways with his business success.
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Business plans are traditionally too expensive, they take too much time, they’re too rigid, and they’re not properly implemented. Roy Osing, former president of TELUS, advises on a strategic game plan with a rule of three: focus on the three things that will produce 80% of your results. Beware though of being diverted by what he calls the “yummy incoming”, the distractions that will pull you away from your game plan.
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How do you stand out from competitors? After all, it’s the ultimate goal – to differentiate your business in a way that builds engagement and brand loyalty. Well, sales and marketing guru Tom Poland may just have the answer with his marketing message formula. He says your message needs three elements to succeed: it must be benefit-rich, contain specifics and be differentiated.
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Research shows that more people are becoming disengaged with their work. Why is that? And as a boss, how do you motivate your own team to perform at their best? Performance and leadership coach, Dan Haesler, has worked closely with elite athletes and corporate leaders. His new book, ‘The Act of Leadership’ offers practical, techniques for leaders to get the most out of their people.
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Retail is changing rapidly, with the more successful businesses heading, down an ‘omnichannel’ road. Retail expert and Hatch Brands CEO, Todd Foot, specialises in omnichannel marketing and discuses the evolution of combining online, and brick-and-mortar stores. He also highlights consumer advantages, like being able to browse online catalogues, check in-store stock availability, and access same-day delivery.
The pandemic has had a radical impact on buying behaviour and challenges faced by replenishment teams. He offers insights into the future of retail, and provides advice for small businesses on how best to bridge the gap between their digital platforms and physical stores.
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If you were asked to nominate the qualities of the people you most admire, what would be top of the list? Storyteller and star-maker, Colin Pearce was curious to find out, and the results of a subsequent survey of three thousand Australians and New Zealanders astounded him.
Reference:
The Character Works Series by Colin Pearce
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It’s not called ‘the silly season’ for nothing. The end-of-year party is meant to be a time to celebrate and recognise a job well done. But a well-meaning reward could turn into a legal nightmare, warns Business Lawyer Tracey Mylecharane. When you add free-flowing booze into the mix, your business could well be facing repercussions the next day. Tracey provides examples of what could go wrong, if you’re not prepared.
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Simone Tsigolis saw a gap in the home-cleaning market: time-poor and exhausted families returning from overseas trips. That was just before Covid hit. She then pivoted her high-quality cleaning service, Jetlag Remedy, and has seen sales soar beyond $3 million. She puts it down to the quality and dedication of her 45 professional cleaning staff, whom she hires with a unique onboarding process. The sky’s the limit for Jetlag – she’s keen to expand into the major centres on Australia’s east coast.
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UGRs or Unwritten Ground Rules, drive people’s attitudes and performance in the workplace - but they’re seldom talked about openly and you may have no idea what’s going on without your knowledge or understanding. Steve Simpson can help. He created the UGR concept and has been telling businesses for years that, good or bad, they’re fundamental to company culture and to success.
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Our preoccupation with making ends meet, paying the bills, the wages, sorting out stock levels and generally keeping the lights on may lead us to overlook the fundamental reasons why people do business with us. It’s our ASSETS, says Author, Trainer, and all-round storyteller Colin Pearce, and he means it in a very personal way.
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Don’t have the time or inclination to help develop the people around you into leaders? Think again. As a business owner or manager, you've got an important role to play in helping those around you become leaders too. Your business will benefit! But there will be recalcitrant players among them. Anneli Blundell, co-author of 'Developing Direct Reports: Taking the guesswork out of leading leaders', identifies the 12 derailers to good leadership and how you can help get those tricky would-be leaders back on track.
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The convenience of listening or reading almost anything from your hand-held device is convenient, simple and it’s big business. Steve Potash is CEO of OverDrive, the largest distributor of ebooks and audiobooks to libraries in the United States. OverDrive began in the mid-1980s by digitising reference books and documents for law firms. Today, as he expands overseas, including Australia, he discusses the success of OverDrive and the business opportunities in new media.
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Some people come to work full of beans ready to take on the world, while others can’t get going without beans – coffee, that is. Productivity expert Les Watson encourages bosses to take their employees’ chronotypes into consideration when it comes to their peak performance. Early birds work best in the morning, he says, while night owls are better later in the day. Les is a big believer in setting alarms, including one to remind him to go to bed.
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There’s nothing good about bad bosses. Often, they are the reason a workplace is toxic, they can lead team members to suffer stress and mental health problems, and they’re the cause of staff turnover. However, bad bosses are not necessarily bad people – and they can learn to be good or even great. That’s according to workplace expert, Michelle Gibbings, who shares lessons from her book, ‘Bad Boss: what to do if you are one, manage one or work for one’.
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The CEO of Hatch Brands, Todd Foot, is carving an impressive niche into the e-commerce landscape. With his focus on acquiring and investing in ‘Mum-and-Dad’ small businesses, particularly those in the homewares space, Todd discusses his strategies to help these businesses thrive in the digital age. He emphasizes the importance of e-commerce and highlights common pitfalls and missed opportunities in social media marketing.
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What if business owners and managers treated their staff like… humans? Well as far as Mark LeBusque is concerned, not enough workplaces run with humans in mind, expecting a more robotic type response. Mark is a Harvard-trained consultant, author and Founder & Director of The Human Manager. And he has 7 steps to become human managers, with the goal of enabling staff to shine and businesses to grow.
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What do Kim Kardashian, Miley Cyrus, Serena Williams and Victoria Beckham have in common? Aside from being mega-rich celebrities, they are all fans of entrepreneur Olivia Carr’s brand Shhh Silk. Olivia didn’t have a huge marketing budget when she launched her online marketplace of silk pillow cases; instead, she harnessed the power of public relations. For instance, she flew to Los Angeles to personally gift the Kardashians a box of embroidered pillowcases. And it worked – the Kardashians used them and word spread around the world! Olivia shares the secrets of success from her book, ‘Self-Made: Build a BIG LIFE form a SMALL BUSINESS’.
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The majority of organisations are too myopic in their sales strategy, pushing monthly or quarterly goals. Sales teams need to understand and embrace the company’s long-term strategy for effective sales. That’s according to Roy Osing, former president of Canadian telco TELUS, who introduced a ‘customer report card’ to refocus sales teams on nurturing the customer rather than foisting pushy sales techniques. Sales people are guided by incentives, he says, so if you shift the incentive to the customer relationship and not the product, your business and your people will thrive.
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Everyone has a role to play in a winning team — and leadership is an important part of that. Having played 378 games for the Essendon Football Club, footy legend Simon Madden has proven his mettle on the field both as a player and as a leader. And now, as founder of Simon Madden Consulting, Simon advises organisations on how to build winning teams. He says if you can improve your people, you can improve your business.
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Colleen Callander is a self-confessed recovering workaholic. Indeed, her hard work, street smarts and passion for retail catapulted her to the heights of CEO at Sportsgirl and Sussan. But, on the way to the top, she had faced burnout by saying yes to everything and not giving herself a moment to stop and recharge. Today she understands the importance of setting boundaries to maintain physical and mental health.
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In 2005, Rachael Robertson gave up the comforts of home to lead a team of fellow expeditioners to Antarctica. After managing a small group for 12 months, in the depths of a dark, ice-cold winter, the research highlighted acutely that respect drives the highest performing teams. She outlines her thoughts and findings in her new book, 'Respect Trumps Harmony: why being liked is overrated and constructive conflict gets results'.
Reference:
You can purchase a copy of Rachael Robertson’s book, 'Respect Trumps Harmony', at her website.
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When Paris Cutler left the corporate world to pursue her own start-up dream, little did she know she’d be the undisputed champion of high-end cakes. Her internationally-acclaimed Planet Cake enterprise has created cakes for mega-star celebrities, and developed its own high-rating TV show. When the GFC hit, fewer people were splashing out on discretionary goods, sending her business into a nosedive. But her pivot into educating others how through her Planet Cake Schools turned the business around.
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If you’re looking for customer service inspiration, a large telco probably wouldn’t be your first port of call. But, there is one little-known teleco brand whose customers are raving: Macquarie Technology Group. New York Times best-selling author and customer experience expert, Dr Joseph A. Michelli, has built a career analysing the secrets behind world-leading brands. He’s published best-sellers on Starbucks, the Ritz-Carlton and Mercedes-Benz. His latest exposé examines how a focus on customer service helped Macquarie grow from a telecom challenger in the 1990s to a dynamic billion-dollar company today.
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Divorce can be stressful enough, but more so perhaps when running a business. Is there a way to separate without breaking up the business and without resorting to law courts?
Yes, there is, says family lawyer Jennifer Hetherington. It's called collaborative practice – a mediation process for couples to finalise the legal aspects of their separation without court. It’s about meeting the needs of the family as a whole, including young children and adult children, by minimising conflict. And it can save the business in the process.
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Yes, we could all manage our time better. And the best way to do it? Kate Christie will tell us that we must stop thinking “management” and start thinking “investment”. Because time is a very precious commodity and we need to make sure we’re getting the best return on it. In fact, Kate, a time management expert and Founder and Director of Time Stylers will tell us that the investment approach will help us recoup 30 hours a month, every month. And what should we do with all that time? Spend on ourselves!
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People do business with people they like and trust. That's why it's more important than ever to build your personal brand. Andrew Ford of personal brand building company, Social Star explains how to build your profile online to reflect your personality, credibility and to help you stand out.
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Inflation and cost-of-living pressures have contributed to a tightening of household budgets, which leads to employees scrutinising their pay packets. Some feel they should be getting paid more. If a staff member asks you for a pay rise, rather than dismissing them out of hand, it’s wise to give sincere consideration and be empathetic to their request. That’s according to Karen Gately, CEO of Corporate Dojo, who explains the importance of a remuneration plan.
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Great leaders are there to serve their staff and be of service to others. That’s according to customer service specialist Monique Richardson, author of ‘They Serve Like We Lead’. The more you care for your people, she says, the more they will care for your customers and provide a better experience.
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No business is immune to cashflow issues. And now, many business owners are feeling the pinch more than ever. Cashflow specialist, Paul Roach draws upon decades of experience assisting SMEs to provide a practical guide to business growth and profitability. He offers simple changes and ways of working smarter, which are outlined in his book, 'Smarter Business Stronger Cashflow'.
Reference:
To purchasePaul Roach's book, 'Smarter Business Stronger Cashflow', head to:
thecashflowcoach.global
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If you're hiring new sales staff – or anyone for that matter – don't be lax with on-boarding them, insists sales expert Colin Pearce. A proper induction process is important to get the best out of your sales team, and it's one of the training programs that Colin provides through his Colin Pearce Academy.
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While the economy continues to take a pummelling and businesses struggle to forge ahead, is there any room for optimism? Former politician and barrister Victor Perton certainly believes so – in fact, he says it's undeniable that an optimistic attitude can lead to opportunity and, therefore, business growth. As Director of The Centre for Optimism, Victor shares his tips on how to be more optimistic. Don't miss this episode – his enthusiasm is contagious!
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How often do you think about the way you look, the clothes you wear, the way you sound, and even the way you walk, stand or sit? These are all elements of your personal brand, that can help you make a strong impression with your audience. Personal brand consultant Emma Duzhnikova shares some of her secrets when developing a personal brand and discusses why authenticity is more important than ever.
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In good times the temptation can be to spend surplus cashflow, a habit that can hurt during an economic downturn. Brad Kasell, Principal Technology Strategist (APAC) at Domo, insists that you need to understand how to analyse your data, and do it regularly. Because, as we know only too well, things like world conflicts, pandemics and natural disasters, drive change all the time. So being on top of your numbers all the time, is imperative.
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One of the biggest differences between professional football and business is football's focus on talent and teaching. As an AFL CEO for close to 25 years, Cameron Schwab saw first-hand how elite sport focuses almost entirely on the players and how they work together. Now, as Founder and CEO of designCEO, Cameron reckons that a lot of business leaders don't go deep enough to improve the performance of their talent.
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Your staff look to you for direction, encouragement and inspiration. And how you lead will directly affect the way they work. So, how do you become a better leader? Corporate psychologist and Director of the Barrington Centre, Rhonda Andrews, examines the three characteristics which shape true leadership: emotional intelligence, social intelligence and technical competence. No industry has a monopoly on true leadership – or terrible leadership. It depends on the individual and how she or he develops their own leadership skills.
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A coach of coaches, Remi Pearson has built an international training business by practicing what she preaches. In her book 'Simple Strategies for Business Success', she promises to reveal how to dominate markets and conquer competition by providing value to customers, rather than just seeing them as a source of cashflow.
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What happens when the person you’ve hired isn’t performing as you’d hoped? It’s important to have an onboarding process that continues well after the employee’s first day, says workplace expert Michelle Gibbings. Without it, their underperformance could be a result of not properly communicating your goals and expectations.
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You know what it’s like when your phone vibrates or a message pops up on your computer screen. Your attention is piqued. It’s like a dopamine hit – you want to stop what you’re doing and check out the message. But for the sake of your business, you can’t afford to allow interruptions take you away from the important stuff. Productivity expert Les Watson has some timely advice on getting back control of your time by ensuring you’re not being interrupted or interrupting others.
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Over the past few years, the depreciation rules for eligible businesses have changed significantly. As businesses look to prepare their tax returns, it’s important to consider the difference between the temporary full expensing measures available for 2022-23 and the proposed changes that are expected to come into effect from 1 July 2023. That’s according to Joel Orbita, Associate Director at Mazars, who says business owners should be aware of potential larger tax payable amounts or reduced refunds as a result of reduced depreciation deductions.
Reference:
For more information on tax planning opportunities or to determine your businesses eligibility to claim depreciation, please contact a Mazars advisor: https://www.mazars.com.au/
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Becoming an authority in your field of expertise and making a heap of money in the process – now that’s not so easy. Why not shortcut the process and learn the lessons of a master at the game? Tom Matzen has spent years perfecting the art of guaranteed scalable success and he loves sharing his lessons with other aspiring entrepreneurs.
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Bosses are often so focused on putting out fires that they neglect to recognise the good work done by their staff. HR consultant Karen Gately, at Corporate Dojo, says employees are energised when their achievements are noticed and then rewarded. And, no, money's not always the biggest motivator in the workplace, as Karen offers some smart and creative ways to reward employees.
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Yes, it's true we can all learn from our own mistakes – but sometimes it's better to learn from others' mistakes. Alan Rodway has a list of common mistakes he sees in business and he takes us through the poor choices that abound in decision-making and planning. A common thread is using a traditional or default way of thinking by avoiding new ideas, not engaging with different people and ignoring new technology.
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There’s a myriad of rules around employment and It’s important that employers understand the obligations to their staff and keep up to date with changes to employment law. Lawyer Paul Cott, Principal at Law on Lydiard, discusses some of the new rules, including flexible working arrangements, domestic violence leave, paid parental leave, and issues around workplace sexual harassment.
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Former AFL footballer Wayne Schwass has spent decades dealing with depression and anxiety, so he knows first-hand the debilitating effects it can have on one's personal and professional life.
Today, Wayne's a mental health advocate through his organisation, PukaUp, helping to spread the word and provide support about mental health issues in the workplace. He tells his own story and what can be done to alleviate the difficulties people can have with depression and anxiety.
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Did you know that just 7% of businesses achieve annual revenue of $2 million? There’s a lot of books written and advice given to businesses starting out, but few cater to established businesses looking to scale up. Strategy advisor Jenny Stilwell explores why businesses falter as they approach $2 million and beyond. She outlines the reasons and provides solutions in her new book, ‘The 7% Club: How to be one of the 7% of businesses that make it beyond two million dollars in turnover’.
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Have your ever wondered how the best salespeople win over their clients? With decades of experience, Mike Adams says the common thread is storytelling. Mike insists stories help establish rapport and trust, inspire action and close the deal. He shares tips from his book, ‘Seven Stories Every Salesperson Must Tell’, based on extensive research and his own international sales career.
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Don’t be too distracted by the chatter around augmented reality and artificial intelligence. And if you’re not sure what they are exactly, don’t worry! Moby Siddique, CEO of RedPandas, says you should focus on developing content – whether that’s video, audio or blogs – for your website and social media channels. Moby discusses the latest trends in digital marketing, including podcasting and video content.
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How do you focus on making quality decisions that drive real impact? Too often data is misused, resulting in irrelevant, misleading, or incorrect analyses. Brad Kasell, Principal Technology Strategist (APAC), at Domo, says good decisions depend on data quality, analytical integrity, and most importantly business context. He insists that business growth comes, not from the decisions themselves, but on the subsequent actions taken from those decisions. He also says business leaders should focus on enabling quality decision-making to be incorporated into business processes and feedback mechanisms.
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'It's All Possible!' – the book title sums up Rob Hartnett's positive approach to personal development and business. From positive thinking to positive action, he says we can all achieve our dreams.
Rob outlines his four-step possibility system to help us all achieve our goals. He combines his own story of personal development and achievement, with the inspirational stories of other everyday people who have overcome challenges to reach remarkable success.
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One of the best sales opportunities that's too often ignored is customer enquiries from inbound phone calls. Colin Pearce explains how to win long-term loyal customers with his six-P's approach.
When the phone rings in your business, Colin insists, be prepared to answer promptly. And then, be positive from the outset, be precise when scheduling an appointment, be personal, and – most importantly – be polite.
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It might be that you meet someone that comes across as your new best friend, but the charming behaviour of a sociopath is merely a front for their own selfish intentions.
The best thing you can do, says Professor Gary Martin, is not hire them in the first place – but it's not always easy to spot someone with sociopathic tendencies. Professor Martin, CEO of the Australian Institute of Management in WA, takes us through six signs to determine if there’s a sociopath lurking in your business.
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In a world of increasing uncertainty, it’s not enough to just keep one eye on change, you need to know how to adapt quickly and effectively to stay in the game. Adam Bennett, a former CEO and big-4 bank CIO, has written a book on how to turn your plans into reality: ‘Great Change: The Way To Get Big Strategy Done’. He says there are three key tasks leaders need to undertake in order to make change happen: scanning the horizon for disrupting events, planning a strategy, and executing the strategy.
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A lot of businesses have a 12-month plan, but if you want to achieve quicker and more focused results, you’re better off combining that with a hundred-day rolling business strategy. That’s according to Michael Fingland, CEO of Vantage Performance, which helps turn around underperforming businesses. He says the 100-day strategy focuses the team on what they should be prioritising for the quarter, which can change from the 12-month roadmap depending on the market dynamics, leading to traction and momentum.
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By employing what she calls her “Critical Alignment Model” for both herself and her clients, Remi Pearson has built an expanding, international coaching institute. In one of her many books 'Disruptive Leadership: Four Simple Steps to Creating the Winning Team', she explains how to question the status quo, to build better businesses.
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Are you a gazelle, a bear or a tiger? Gazelles bounce out of bed in the morning and can concentrate just as the day is beginning. Bears are the opposite: they work best when Gazelles are ready for bed. Tigers, like most of the population, perform best in the late morning and afternoon. Performance coach Andrew May encourages organisations to allow their members to work at a time that best reflects their own chronotypes.
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Start-up life is never easy, but entrepreneurs are born with an innate desire to create and build. There are however some well-worn pitfalls that entrepreneurs keep tripping up on. Tara Shelton is founder of a number of successful businesses, including 'Dream & Do', a creative agency that helps start-ups build their brand and communications. She says that she’s seen it all before — the good, the bad and the ugly — so, she’s identified 7 deadly sins that entrepreneurs keep making but need to avoid.
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Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those who decide to move on from your business.
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Yours is not the only company looking to hire highly skilled and talented staff. How do you find and persuade them to not only join your business but stay? According to Jonathan Perumal of Safeguard Global, you might need to explore several different hiring options, and ensure you have an excellent onboarding process. If, for example, your business is set up for remote workers, there is a large overseas market you could tap into.
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Andrew Ford, Founder of Social Star, has turned the elevator pitch on its head with his own pitch structure which aims to be more conversational. The standard elevator pitch, he insists, is one-directional and lacks true engagement. With practice, your pitch shouldn't feel like selling; instead, it should feel like you're providing answers to someone's questions. The challenge Andrew sets out to solve is getting them to ask you questions.
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If you want your team to be fully committed to your idea, first it's worth spending time with them to connect and develop a level of trust. That's according to Simon Dowling, business coach and author of ‘Work With Me: How to get people to buy into your ideas.’ You’ll achieve the best results, he insists, if you have a team who’s as enthusiastic and willing as you are about your idea.
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The swings and the roundabouts of running a business can be stressful at the best of times. But it doesn’t have to be that way, according to business consultant Roger Perry. He advises his clients to build business resilience by concentrating on two key aspects of their enterprise: what he calls organisational fortification, and organisational adaptability.
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If you want to motivate your team, retain good talent and create an environment where everyone is performing, it’s important to take the time to get to know your team members individually. Michelle Gibbings is a workplace expert and author of award-winning ‘Bad Boss: What to do if you work for one, manage one or are one’. She says people thrive under different circumstances; for some it’s the flexibility of working from home, for others it’s career opportunities. One thing for certain is that respect is a powerful motivator for performance, she says.
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Consumers are bombarded with ads across social media, TV, radio, outdoor all day, every day. So, how can you market your business in a way that doesn’t add to the noise? Marketing guru Moby Siddique says content marketing can encourage authentic connections with your target audience, if done well. He says you must get out of your comfort zone and talk about industry problems, which others are likely also facing. Moby also provides his framework to build trust and authority in the market.
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The levels of stress, burnout and mental illness are increasing rapidly, societally, but also within the workplace. It’s more important than ever for business leaders to be able to talk with their staff about their mental health. Wellbeing leadership expert Fleur Heazlewood says despite providing psychologically safe and mentally healthy working environments, leaders lack the skills and training to support their staff’s wellbeing. She outlines how to recognise the signs of mental health challenges and how to approach a conversation around it.
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Automation and systemisation might work at the supply chain level or in fast-food production, but be careful about being too efficient with your communications, you don’t want to ruin the customer experience. That’s according to sales guru, Sue Barrett, CEO of Barrett Consulting Group. She outlines the three C’s of customer experience: clarity, consistency and communication.
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Sometimes your most talented employees are also the hardest to manage. How do you keep them in line It’s a common dilemma for business owners. The standout performers in your business are often the hardest to manage. They make good money for you but in the process, they upset others and can be unwieldy in conforming to the best interests of the business. Aaron Goonrey, Partner at Lander & Rogers Lawyers, highlights three types of talented but tricky staff and what you can do to manage their quirky behaviour.
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More than 20 million wet wipes are used every day in Australia. The traditional ones produced by foreign multinationals contain microplastics that don’t break down and are toxic to the environment. In 2021, The Hygiene Co’s Phil Scardigno and Corey White decided to take on the big players by manufacturing a plastic-free, bio-degradable product. The Adelaide-based compostable wipes – called CleanLIFE – are around half carbon-intensive than imported wipes. Hospitals have embraced the environmentally friendly alternative, helping to catapult this new Aussie manufacturer.
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Entrepreneur Kobi Simmat sold his accreditation consultancy for a cool $20 million dollars. It was a 16-year education, not only on how to run a business but what was needed to sell it for a whopping profit. If he knew then what he does now, he believes he could have sold it in half the time with half the effort. He says it’s important to start with the end in mind.
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Sure, it’s easy to be a fine upstanding business citizen when everything’s going well. But what happens if times get tough – like now? Are you tempted, just a teeny bit, to compromise your integrity for the sake of a few dollars more, or just to get that deal over the line? Well don’t be, warns veteran business coach, Alan Rodway. That slippery slope will lead to nowhere good, fast.
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They can be annoying and time-consuming, but without written agreements you could be in a world of hurt, should things turn sour. Ryan Solomons is the Head of Legal at Vault Legal, and he’s seen how handshake agreements can result in bankruptcy. Ryan offers 5 reasons why documenting agreements should be standard practice for business owners.
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If you forced yourself to do a six-hour workday, could you do it? Entrepreneur Steve Glaveski and his team gave it a go and discovered that in fact they could achieve all their goals in shorter days, which gave them more time to do the things they wanted. As a consequence, they lead happier and more fulfilling lives. Steve Glaveski has written about this in his book, 'Time Rich: do your best work, live your best life'. He shares very practical ways to get more time back in your day.
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If a company’s cybersecurity is compromised the consequences can be devastating. Regulators have stepped up their expectations and level of scrutiny, including the imposition of large-scale penalties for data breaches. Brad Kasell, Principal Technology Strategist APAC of Domo, explains what a business can do to ensure they’re as cybersecure as possible, and how to react if a breach does occur.
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Doing business in an environment of higher inflation has dealt challenges for listed Australian companies, translating to tougher conditions for investors. Investment expert Elio D’Amato says some industries are doing better than others, and it’s certainly not all doom and gloom. He explains how China’s price deflation is affecting other world markets and currencies including our own. Elio also covers the current reporting season, crypto currencies, the tech industry, and he shares his view on which stocks to watch.
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The making of a high-performance team doesn’t always come easy, especially when feedback is a key part of the process. Gavin Mahony of Leading Teams says providing feedback is crucial to building resilience and peak performance.
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Are you overwhelmed by urgency? Do the distractions throughout the day feel as if you don't have the time to get the important things done? Productivity expert Dermot Crowley has pointed out the problems many of us have in taming urgency in his book, Urgent! In this episode, he outlines how we control urgency and improve productivity, all the while keeping our stress levels in check.
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Without prior experience in the construction or travel industries, Tony Gattari, Managing Director at Achievers Group, managed to massively exceed the sales targets in his senior sales roles in recent years. No matter the industry, Tony applies five core principles when advising some of Australia’s leading companies and their sales teams.
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We all have the same 168 hours each week. But why do some effortlessly breeze through work and life, while others struggle to keep up? Performance Coach, Andrew May says planning can shift us from chaos to control, without stifling spontaneity. We can learn to sculpt our days for ultimate productivity, incorporating work, exercise, socialising, and vital sleep without too much effort. It helps, he says, by considering what your ideal day would look like and then writing it down.
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An HR manager with commercial nous is invaluable. Not only can an effective HR team help work through complex business challenges and sensitive issues, they can also assist with achieving longer term, strategic objectives. That’s according to Karen Gately, Founder and CEO of Corporate Dojo. She explains what professional capabilities and characteristics to look for when hiring a high-performing HR manager, and what they’re looking for from you and your business.
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If you don't have strategies to tackle the onslaught of incoming emails, you'll spend even more time trying to find the important ones and be distracted by the ones that are less so. Email expert Steuart Snooks, of Solutions 4 Success, has a tonne of tips to manage your emails and get more time back in your day.
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About 5 million Australians claimed work-from-home expenses last financial year. Now, the ATO is cracking down on the fixed-rate method – you’ll need to record the total number of hours worked from home. This is just one of the myriad of new rules the Tax Office has implemented this new financial year. Deepra Sen, Associate Director at Mazars, discusses this and other major tax changes that business owners need to be aware of.
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Divorce can be stressful enough, but more so perhaps when running a business. Is there a way to separate, without breaking up the business and without resorting to law courts?
Yes, there is, says family lawyer Jennifer Hetherington. It's called collaborative practice – a mediation process for couples to finalise the legal aspects of their separation without court. It’s about meeting the needs of the family as a whole, including young children and adult children, by minimising conflict. And it can save the business in the process.
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An honest open workplace is the first step to ensuring your team can work together at their optimum. Hidden issues fester, eventually leading to mistrust and a strained working environment. So how can you build trust and connection among your team, and what can you do if conflict occurs? Leadership team performance specialist Adrian Baillargeon shares insights from his book, ‘Teams That Swear: by each other, not about each other’.
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Many successful business owners swear by the advantage of having a business coach. Unfortunately, it can be hard to find the right one, and even when you do, they’re not always available when you need them. An alternative is self-coaching. Karen Stein has developed self-coaching strategies, which she outlines from her book, ‘Be Your Own Leadership Coach: Self-coaching strategies to lead your way’.
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Being a leader is one thing, but leading your team to operate at its peak - building a high-performance team - is another thing all together. Jake Bridges is a Partner/ Facilitator at Leading Teams, an organisation best known for its success with high profile Australian sports teams, even though the majority of their clients are in the corporate sector. Jake explains what goes into building a high performing team and how critical the nexus between leadership and culture is, in doing so.
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While we may have neared the peak of RBA cash rate hikes, many business owners feel we’re in recessionary times. Many are struggling, and without help, they may face insolvency. Michael Fingland is CEO of Vantage Performance which helps turn around underperforming businesses and safe guard those that might be on the edge of the insolvency cliff. He offers six principles to ensure you’re in a better position to weather the economic storm in the coming months. They include developing a sound strategy, effective communication, and honing in on your unique selling point.
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Keeping up with technology is not just for enthusiasts or developers. Being aware of new technology in your industry, that streamlines process or enhances user experience is critically important, because, as James Smith, CEO of digital agency Smith Brothers Media says, if you’re up to date, your competitors will be, which could mean you’re already behind. James explains how to stay ahead of the game.
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Australians are a caring and sharing lot. Some 25 percent of us volunteer on a formal basis. A lot of companies allow their staff to take time off for volunteering activities, including the state emergency services, rural fire brigades, environmental organisations, and so on. Financial advisor Helen Baker, says it’s attractive for employers to offer time away for staff to engage in pursuits they’re passionate about. A formal policy on volunteer leave can entice quality candidates and demonstrate your environmental, social, and governance (ESG) credentials.
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An effective website is not a set-and-forget online brochure. Its purpose should be to convert visitors into leads, through good design, conversion mechanisms and clear content. Amy Miocevich, founder of Lumos Marketing, guides us through her 7 essentials of a high-performing website, including the six-second impression: if a visitor doesn’t understand what you sell within six seconds, then it’s never going to happen.
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Business names can sometimes have a use-by date. If you’re thinking about a name change, there are important things to consider.
Luke Faccini, Founder and Brand Strategist of The Sponge branding agency, says sometimes a name change is unavoidable when you move into new markets, for example, and your current name won’t work. Luke takes us through some of the biggest mistakes businesses make when changing their names. If you’re going to embark on the process, he says, it’s a big step and you may as well get it right.
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Don’t let bumps in the road get in the way of success. That's the message from former Hoyts Cinemas CEO, Peter Ivany, who faced many bumps in his journey to take Hoyts from a 40-theatre chain to more than 2000 theatres a decade later.
He spends much of his time these days giving back to the community with several chairmanships of not-for-profits in sport, the arts and charities. Peter was even recognised in the 2021 Queen’s Birthday Honours with an Officer of the Order of Australia (AO) for distinguished service to the community.
Peter's achieved great success in his life, but what does that really mean? He shares his thoughts about success, in business and life, with one very clear insight - it's not all about money.
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The old rules of selling won’t cut it any more as consumers become more savvy and far more cynical. CEO and sales guru, Harry Mills, of The Aha! Advantage offers a technique which aims to have consumers persuade themselves to buy.
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We’re facing a world of relentless change and uncertainty right now, from industry transitions, post-pandemic impacts, technology advances, skills shortages, cost-of-living issues, and so on. So, as a leader, how do you guide your team through the challenges of change? Leah Mether says much of it comes down to communicating clearly and consistently to everyone. It’s all outlined in her book, ‘Steer Through the Storm: How to Communicate and Lead Courageously Through Change’. In this episode, Leah explains her 5 Cs of effective leadership and why one-on-one conversations are crucial.
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When someone’s emotional or psychological needs are unmet, they may adopt a victim mentality as a way of drawing attention to themselves. This behaviour is an insidious workplace issue. Its impact can be just as destructive as that of bullies and narcissists, and can ruin company culture. Roxanne Calder, Managing Director of recruitment firm EST10, explains what behaviours to look out for and how to deal with the perpetual victim.
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If you haven’t started planning yet, now’s the time. That’s according to Kerry Boulton, Founder & CEO of The Exit Strategy Group, and author of ‘Million Dollar Pay Day – How To Get Rich And Get Out…Creating The Perfect Exit Strategy and Life After Business’. Kerry has walked the walk when it comes to selling a business – she built up and sold Freight Management International 20 years ago – and she has valuable lessons from that experience.
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Workload is the number one cause of workplace stress, beating job security, life balance and people issues, according to a survey by The American Institute of Stress.
Online technology hasn't made our workload much easier. In fact, email, phone calls, text messages and impromptu meetings all add up to more work and more stress. So, what can be done? Leadership performance coach, Muffy Churches has five ‘brain games’ to regain a sense of control over the daily influx of work.
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Before making a big impact as a sales consultant, Tony Gattari was a leading sales manager at Harvey Norman. And for decades since, Tony’s shared his sales wisdom with some of Australia’s leading brands and sales teams. He explains how sales works in the modern world of business.
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Too many client presentations are self-serving with badly organised and complex content. Moreover, great ideas are often lost in a sea of slides that don’t connect with the audience. That’s according to David Fish, a globally recognised strategist and business leader, who’s worked with some of the world’s largest advertisers. He’s also author of ‘What it takes to create winning presentations’, in which he details his four keys: be clear, concise, compelling and simple.
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Numbers have a magnetic effect on people and can anchor their behaviour. Behavioural specialist, Bri Williams discusses a golf study which found that professional golfers tended to take fewer strokes when the same hole was labelled as a par four compared to when it was labelled as a par five. The implications of this research extend beyond golf and into daily business life. It highlights how expectations are framed can significantly influence behaviour. Objective reality may be less important than the subjective perception of difficulty.
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How does a busy business person slow down and take back control in a world of constant noise and interruption? Occupational therapist, Angela Lockwood, addresses those issues in her new book “Switch Off: How to find calm in a noisy world”. She has espoused everyday activities to cut out the clutter and bring focus back into our lives, including breathing exercises, outdoor play, healthy eating, laughing and meditation.
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Give your team the tools to do their job and watch your business shine. That’s one of the messages from Diederik Gelderman, a successful veterinarian, who now advises others – not just vets – on how to grow successful businesses via his consulting firm, Turbo Charge Your Practice. He says being nice to people is important for not only business success but in its own right.
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As business owners, we often get stuck in the day-to-day activities, and neglect working on the business. Systemising business processes will allow us to break free. That's according to Joel Gerschman, Managing Director of The Change Coach, who’s written a book on escaping the shackles of your business to achieve wealth, freedom and fulfilment. ‘The Mindful Entrepreneur’ is all about how to make your business run without you, and he provides examples of entrepreneurs who have done that.
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Swearing is becoming more commonplace in the media, in social circles and at work. It’s not necessarily a bad thing – in fact, Adrian Baillargeon reckons it can be good for you and your team. Adrian is a leadership team performance specialist and author of ‘Teams That Swear: By each other, not about each other’. Swearing can be cathartic and it can build connection within the team. But Adrian errs on the side of caution: if you get it wrong, the consequences can be devastating.
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If you find that you’re spending more time working on your business but getting little reward for it, you may have hit an ‘entrepreneurial ceiling’. Now’s the time to look at your systems, redesign your strategy and shift your mindset. Chris Green is a mentor, strategist and author of ‘Business by Design: Take your business from chaos and overwhelm to scalable and rewarding’. He says, if you’re the boss, you get to set the rules and design the business that suits you. Focusing on processes not outcomes will help you bust through the entrepreneurial ceiling.
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How persuasive are you really? Do you struggle to win more business? Do you want to get better at convincing others of your ideas? Well, if you cultivated some persuasion techniques into habits, you’ll feel more confident to win over the other party. Presentation guru Michelle Bowden spells this out in her latest book, ‘How to Persuade: The skills you need to get what you want’.
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With interest rates and inflation dominating the headlines, our regular economics commentator, University of Melbourne, Professor Neville Norman, is asking us to challenge how the two are connected — or not. He says the Reserve Bank appears to be living in a “fairytale” world, where big, external price makers do not exist. Nevertheless, Neville says inflation is likely to have peaked, and he outlines six positive things that will improve the economic situation for small businesses in coming months.
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Consumers trust word of mouth 2.4 times more than branded content. With this in mind, James Smith, CEO of digital agency, Smith Brothers Media, believes that making people feel like they’re part of the experience, and having users generate their own content for your brand can be a match made in heaven.
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Have you set up your company social media accounts, but struggle to maintain them? It takes patience, time, money and above all consistency to keep your messaging top of mind. Financial expert Helen Baker says it’s important to be able to measure the return on social media marketing investment.
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One of the issues facing struggling sales teams is a lack of consistency. If they have a sound strategy and process in place, then the results can flow from that. Sales expert Sue Barrett says online consumers are inundated with advertising, which makes it tough for any marketing to cut through all the noise. Businesses need to adopt the old-fashioned sales technique of prospecting – that ability to pick up the phone and talk to someone.
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What steps are needed to be a great leader and can anyone become one? Ricky Nowak, a leadership speaker and facilitator, has spent much of her career pondering those questions and has some practical solutions. She details her thoughts in her book, ‘How to make good people great leaders …and reap the reward!’. She outlines what she calls the three Rs of leadership, including great relationships, resilience and respect.
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It’s a new world of communication for small business, with customers able to make contact on multiple platforms, often in very demanding terms. But according to Elise Balsillie, Head of Thryv small business software, Australia, those businesses who don’t respond in a timely manner are being left behind. She says it’s critical to build channels that ensure frictionless communication and, to embrace change that sustains your business into the future.
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Consumers are spoilt for choice. Confronted with so many shopping options every day, people perform shortcuts when making purchasing decisions. But building brand value is more important than short-term sales results. Troy McKinna, Co-Founder of Agents of Spring, identifies four keys to building brand value: find your consumers' most valuable problem; design a clear solution that delivers results; sell experiences that drive profits; and embed memories that last a lifetime.
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With so many marketing channels to choose from, how do you know which is the right one for you and your business? How do you turn strangers into paying customers? Well, rather than a scatter-gun approach, the best strategy is to choose one marketing channel for 90-days with 100% commitment. Amy Miocevich, Founder of Lumos Marketing says, if it doesn’t work, then move on to something else. If it does work, terrific! Keep that channel spinning while you focus on the next channel. Marketing doesn’t have to be expensive, she insists, you can do it in-house on a shoestring budget.
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We’ve all heard about high-profile construction companies becoming insolvent. But the scary thing is that the number of businesses across all sectors going bust has skyrocketed this year. That’s according to Jacqui Clarke, who urges you to start planning now to ensure you don’t end up on the scrap heap. Jacqui is author of ‘Stop worrying about money – start planning now to secure your financial future’. She offers a variety of practical steps to prevent business failure.
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The way social media works has changed dramatically over the past few years, with most businesses needing to adapt the way they promote themselves. George Hawwa is Growth Director for social media marketing agency, Attention Experts, he outlines three methods for encouraging social media engagement, explains how businesses should see themselves as content creators, and explains the value of retarget to visitors for future promotions.
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Managing a team is not set and forget. Tony Gattari, Achievers Group, Founder and Managing Director, likens it to sport – your players have a KPI scoreboard which keeps them on track every single day.
Tony says if you want to improve the performance of your team members, you must set regular targets and keep revisiting them. Tony's a stickler for performance review meetings. They’ll keep your staff on track and they’ll also reveal their true capabilities. If they not up to scratch, Tony says, you’ll need to move them or remove them.
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Living up to the expectations of others can be a heavy weight. From childhood to our working lives and beyond, we’re largely driven by what’s expected of us. But what if those expectations tie us down and prevent us from reaching our dreams? As a keynote speaker, author and mentor John Di Natale, knows first-hand about managing expectations of others and going his own instead.
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Sales teams tend to focus a lot on efficiency, for example, how to make cold calls, how to overcome objections, and how to spot a good lead. But by focusing solely on efficiency, they’ve forgotten about the importance of effectiveness. Entrepreneur, Roy Osing says that rather than being comfortable with sub par performance, sales needs to be transformed into a strategic asset, demonstrating outstanding behaviour that gets customers raving.
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When it comes to influencing people to change their behaviour, we tend to use logic. That doesn’t work, says behavioural specialist Bri Williams. Humans are emotional creatures: we’re lazy, scared and confused, she insists. By lazy, she means we’re creatures of habit and therefore behaving in a new way takes effort. We’re scared because we don’t want to try something different in case it fails. And we’re confused, because we don’t know where to start. Believing that we’re rational is the biggest of the many behavioural myths that Bri outlines in this episode.
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How often do we hear that there’s never enough time in the day? Often, right? Well, perhaps if those meetings were purpose-driven, you and the team could get more of the important work done. Leadership and productivity expert Scott Stein says it might help to adopt one of four meeting types – that way, the attendees’ time isn’t wasted and you can achieve greater outcomes.
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New businesses that survey potential customers, and established businesses that make a customer blueprint, are setting themselves up to become a customer-centric success. That’s according to Ruchi Gupta, Founder and CEO of The Launchpad Co. She says that too many small businesses fail to do their due diligence and can rapidly improve their prospects by increasing the value of their customer experience.
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Change is inevitable but managing it badly can lead to an exodus of great staff. So, change specialist Esther De La Cruz has some advice, be as transparent and communicative as possible. Esther says responses to change are largely biological, so keeping this in mind when formulating a change strategy is a recipe for success.
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With inflation the highest it’s been for decades and mortgages, grocery prices, and energy bills all heading north, employees might come to you demanding a salary increase. So, how do you handle the question? HR expert and CEO of Corporate Dojo, Karen Gately, explains how to communicate with your team honestly and effectively. At the end of the day, she says, as a business owner you have commercial realities you need to face, and there’s a lot to consider when making decisions around salaries.
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Lawyer Tracey Mylecharane has had plenty of distressed business owners come to her with cease-and-desist letters, following a new product or service launch that’s infringed on existing registered trademarks. Tracey insists, that before launching a new offer, ensure that the words aren’t already registered by a competitor. She explains how to do your due diligence and the consequences if you do infringe on a registered trademark.
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With just seconds to grab people’s attention and make an impact, intrigue marketing is one way business owners can cut through the daily advertising clutter. James Smith, CEO of digital agency, Smith Brothers Media, says any business can do this, just think creatively, be brave and give something new a go!
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Gen Z exudes confidence while looking into darkness. That’s according to the latest Employee Sentiment Index conducted by ELMO Software. Their study of more than 1,000 Australian employees, reveals that 47% of Gen Z employees are remarkably optimistic, even as businesses contract and labour forces reduce. So, the assuredness of Generation Z could be misplaced, while older cohorts are proceeding with more caution.
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There are four ways small businesses can benefit from a hit of growth capital. Anthony Healy, CEO and MD of the Australian Business Growth Fund, says swapping a minority share of your business for a large injection of capital can help SMEs accelerate their growth, open new business opportunities, free up resources and provide additional expertise and access to new networks.
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Payroll tax returns for the 2023 Financial Year are due in July. It’s a big task, especially for businesses with staff around the country, because each state and territory has different requirements. Steve Baxter, National Indirect Tax Partner at Mazars, explains how payroll tax works, when it’s due for each state, and the care employers must heed when they prepare their payroll tax calculations.
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Clients will more likely buy from you if they feel heard and understood. Sue Barrett, CEO of Barrett Consulting Group, says it’s incumbent on leaders to ensure their sales teams learn to develop long-term relationships with clients. As the world becomes more complex and products become commoditised, buyers are not just looking for solutions, she says, but looking beyond that. And so, it’s worth embracing value-based selling, which could involve any number of things including, risk-mitigation, return on investment, security of supply chains, or new market opportunities. Modern sales teams to succeed need to think beyond short-term transactions and strive develop lasting, meaningful, collaborative solutions to their clients.
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Search Engine Optimization — or SEO — is crucial for any business with an online presence, but many business owners find it daunting. The Studio Hawke company specializes in improving SEO for its clients, and its General Manger, Lawrence Hitches, says there are plenty of things a business can do to rank higher on Goolge Search Results. He advises businesses to look at the structure and efficiency of their websites, and that, with a bit of work, it’s possible to master what he calls the “art” of SEO.
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Do you know what you really stand for? Perhaps you’re too busy running your business to ask such deep-seated personal questions. But delve deep you must! says John Di Natale, mentor, keynote speaker and author, because these days it’s more important than ever to consider what you represent. It’s all part of personal branding, he says, it’s important for business, and by the way, it’s not just about you anymore anyway – now the whole team needs to get involved.
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The vast majority of people read reviews before they purchase anything, particularly big-ticket items. And video testimonials or reviews, in particular, are much more influential on the final purchase. Ainslie Williams, CEO of Reel.Reviews, says it’s the visual cues, body language, tone and emotion that come through in video that provide a far more authentic and compelling argument, than from a written review.
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A. Raptis & Sons is your quintessential migrant-family business success story. In the 1950s, Arthur and Anna Raptis migrated from a Greek fishing village to South Australia, where they opened a fish and chip shop, with a wholesale fish area at the back. Three generations later, Arty Raptis, Arthur Senior’s grandson, is CEO of a multi-million-dollar enterprise with a fleet of boats fishing for seafood from the Torres Strait to the Great Australian Bight. It’s one of the country’s largest privately-owned fishing companies. Arty explains the pillars of the business’s success: a focus on premium quality seafood, embracing technology, environmentally responsible fishing practices, and staying true to its family roots.
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Has growing your customer base stalled? Are you struggling to attract people to your website? Or maybe you have a tonne of online visitors but they’re just not buying. Whatever the case, it’s time to check for bottlenecks. Amy Miocevich, marketing guru and Founder of Lumos Marketing, has developed a framework, outlined in her book, ‘The Very Good Marketing Guide: How to Grow Your Business on a Budget’. She explains the guide and the importance of the 5 Cs that underpin a great marketing strategy.
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A manager needs to embody a group of distinct archetypes if they are to reach their full potential, according to recruitment expert and Director of Talent X, Marnie Jones. From the pusher to the mentor, the trainer to the policeman, Marnie Jones explains her seven management archetypes and why embracing them all can lead to a better workplace, retention of staff, and higher profits.
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How often have you sent an email unsure whether the person you sent it to would read it? Most of us blithely type an email and click ‘send’ hoping for a good result. Problem is, with so many emails in their overflowing inbox, yours might not ever be opened, let alone acted upon. Productivity and leadership expert Scott Stein, has five mini hacks to help guide the recipient to open and read your email. It’s detailed in his latest book, ‘Leadership Hacks: Clever Shortcuts to Boost Your Impact and Results’.
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Building brand value rather than just brand awareness, and understanding algorithm requirements, is the secret to success on social media, says George Hawwa, Growth Director of social media agency, Attention Experts. George says the social media landscape has changed dramatically in the last couple of years, and that “likes” and “shares” are no longer a metric of success. To help foster business, he advocates telling your business back story, in engaging and compelling ways.
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Virtual learning has become a game changer for businesses, according to Sales and Negotiation Consultant Julia Ewert. With the rising cost of travel, companies are turning to what she calls ‘virtual engagement’, to increase productivity. She says smart businesses are upskilling their existing workforce rather than taking on new staff. And by approaching sales with humility and focusing on serving the needs of potential clients, businesses can achieve higher conversion rates and significant growth.
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If you’re agonising over writing that report or a delicate email to a client, ChatGPT just might be the tool to save you the time and angst. It’s the artificial intelligence tool, which uses information it’s learned from training data, to follow prompts or instructions and provide a detailed response. Productivity expert and author, Donna McGeorge explains how to use ChatGPT in your business. And, she outlines the practicalities of it from her new book, ‘The ChatGPT Revolution: How to Simplify Your Work and Life Admin with AI’.
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An online brand personality helps build an authentic connection with your market. That’s according to Joel Gerschman, CEO of Digital Pilot and The Change Coach, who’s identified 12 personality archetypes to help businesses achieve growth online. Joel outlines the six components to build a successful brand strategy.
References:
Find out more about Joel Gerschman and his digital businesses at Digital Autopilot www.digitalautopilot.com.au and The Change Coach: www.thechangecoach.co
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Is your business an all-round nice-guy Tom Hanks type, a fun Adam Sandler, or maybe an elegant Cate Blanchett? Business coach and digital marketing guru, Joel Gerschman, reckons that adopting a Hollywood archetype can help you differentiate yourself from the competitive online world. Joel Gerschman is a leading business coach, best-selling author, co-founder of Digital Autopilot andCEO of The Change Coach, one of Australia's leading digital marketing agencies. He runs through 12 archetypes, all of which convey a meaning to help customers relate to a brand.
References:
Find out more about Joel Gerschman and his digital businesses at Digital Autopilot www.digitalautopilot.com.au and The Change Coach: www.thechangecoach.co
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As a businessman, John Wood built Fleetwood Corporation – the largest integrated company of its type in Australia, with caravan parks, park homes, lifestyle villages and much else in between. Then he walked away. Disillusionment set in, followed by a hiatus in John’s life as he explored what really matters in business and life. John discovered a transformative way of thinking. It opened his eyes to what’s really possible, and now he’s helping others in business open their eyes too.
Reference:
John Wood is the author of “The Business of Possibility: Re-imagining your organisation”, the sequel to John’s first book “Possibility – a State of Mind”. You can find out more about John’s work at: therealmofpossibility.org.au
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Sales calls – for some they come with a sense of dread, but what holds a lot of people back is not knowing what to say and a fear of rejection. Bri Williams is a behavioural specialist who’s studied the words that best hold the client’s attention and engage them naturally, to ideally, avoid the brush off.
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A core element to great customer service is a recovery strategy. It’s how you react to those times when, inevitably, your business makes a mistake. Often, businesses do the bare minimum to assuage their customers, when in fact they could and should go above and beyond to fix the error; which will help markedly in a creating a positive impression. That’s according to entrepreneur Roy Osing. He calls it the ‘recovery strategy’ – done well, customers will not only stick with you, they’ll also tell others about you.
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One of the biggest barriers to expanding your business overseas is not knowing where to start. Well, according to Cynthia Dearin, Managing Director of Dearin Associates, you could be missing out on massive opportunities if you don’t give it a go. The key is not to rely on your gut feel. To truly achieve success overseas, she says, you need crystal clear vision, a powerful plan, momentum and the resources to make it happen.
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No doubt there are some in your team who are facing money worries. Financial stress, like any forms of stress, can have a negative impact on performance and can lead to further problems, including depression. As a boss, you can help with support and education, says Jacqui Clarke, author of ‘Stop worrying about money – start planning now to secure your financial future’. She explains how you can encourage your team to build a personal finance village around them – qualified people who can help make sound financial decisions and reduce the emotion that often goes with those money decisions.
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Too often we’re fixated on finding new customer leads. It’s what sales guru Tony Gattari calls “lead madness”. First and foremost, he says, you need to be able to accurately measure the different variables in your sales and marketing process: customers, transactions, and average dollar sales. If you increase the variables by 10%, you could potentially increase your profit margin by 61%, without having to spend a cent.
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Federal Treasurer, Dr Jim Chalmers, has announced a budget surplus, but, in spite of reports, it’s not the first time in 15 years. Plenty of governments over that period have announced budget surpluses, says our regular economics commentator, University of Melbourne Professor Neville Norman, but few have actually delivered one. Is this budget going to worsen inflation? Will interest rate increases pause and will Australia avoid a recession? Prof. Norman addresses all these issues and more, as well as explaining how Dr Chalmers’ Ph.D. might just prove to be helpful.
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A perception still exists among many in business that sales is a combat sport. In order to be good at sales, you need a thick skin and be hardwired to win at all costs – qualities that tend to favour men. Well, those stereotypes fall well short of reality, says Sue Barrett, CEO of Barrett Consulting Group. She says women bring specific qualities that differ from traditional sales stereotypes leading to better sales results. The evidence is in the latest research.
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What’s the difference between a team that is merely functioning and one that is flourishing? Well, a high-performing team is able to build trust, create accountability, and unify around a common purpose. How do you achieve that? Leadership Coach Bernard Desmidt has a formula to build great teams, which he outlines in his book, ‘Team Better Together: 5 disciplines of high performing teams’. He outlines each of those disciplines so that any business, large or small, can flourish.
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Who wants a more profitable and stress-free business? We all do, right? Well, Tony Gattari of ActionCOACH has eight ways in which you can build a business with more value, and which will allow you to free up more of your time. Not only will it be a better business, but a potential buyer will pay top dollar for it.
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Barriers to growth are many - none more so than finding capital. Small businesses in particular struggle to find extra money to fund growth because of a lack of time and resources. Business mentor, John Di Natale offers some interesting alternatives to the traditional means to raising capital.
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Do you know your responsibilities under Australian consumer law? If you think it only applies to certain types of businesses, think again. According to Business Lawyer, Tracey Mylecharane, it’s absolutely vital that you do everything necessary to comply with this law. She says it’s important to look at your documents, systems and processes to ensure both you and your potential customers and clients are protected.
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The problem with most business proposals is that they’re too focused on selling the business to the potential clients. A better tactic is to focus on the client’s needs and wants. It’s outlined in Alan Weiss’s book, ‘Million Dollar Consulting Proposals’, a well-worn copy of which is in the hands of Nicole Ashby, Founder of Mentoring to Success. Nicole and her clients swear by the million-dollar proposal. She describes what it is and how to implement it, so you can win a larger share of lucrative contracts.
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An increasing number of business owners are realising that a good workplace culture is important for business health and success. Problem is, they’re not sure what they can do to improve their company culture. To help is culture change specialist, Colin Ellis, who shares a whole range of ideas from his book, ‘Culture Hacks’.
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COVID changed the world, and now many businesses find themselves having to undertaking sales work over the web, with videoconferencing replacing face-to-face encounters. Sales and negotiations consultant Julia Ewert says there are some important things to remember when conducting sales meetings over the web. She said that on the web, speed kills, so dedicating more time to asking open questions, and building a rapport, is the key to success.
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Small business owners who’ve not yet gone digital are wasting more than a day in every week. That’s according to Elise Balsillie, Head of Thryv Australia, a small-business software as a service company. She says that although the thought of digitising tasks can be incredibly intimidating for some, even taking the first steps can save time and money. She says the trick is to do it in stages — starting off with your company’s biggest “pain points.”
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As a productivity expert, Donna McGeorge has heard all the cliches. For instance, ‘hard work will get you ahead’, you need to be ‘more productive’, and you should aim to do what’s ‘urgent and important’. They’ve become well-worn cliches, as Donna explores what you really should be doing with your workday to feel less overwhelmed.
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Too many companies focus on the products they provide. They tinker with the price, and they highlight the features. The problem is that it’s harder to differentiate your product from everyone else’s. To standout, insists entrepreneur Roy Osing, you need to deliver dazzling, astonishing customer-service, moments that take your buyers’ breath away. Triggering the most valuable marketing of all – rave-worthy word of mouth.
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Fleur Heazlewood reckons that our race for more is reducing ourselves too less. Our health and wellbeing is the ‘less’, while the ‘more’ is the endless cycle of being busy. The answer, she says, is to prioritise our own wellbeing; if we do that, everything else will fall into place. Fleur shares some practical tips from her book, ‘Resilience Recipes: Making space for wellbeing that works’.
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With thousands of government and other grants being offered at any one time, applying for funds can be a fast way to expand small businesses, or keep them thriving. However, with thousands of businesses applying for each available grant, the process can seem intimidating. The Founder and CEO of The Launchpad Co, Ruchi Gupta, says the key to success is to know where to look for available grants, and then seeking advice and help when it is required.
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A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them. Often, a self-entitled employee is not particularly good at what they do, they do less work than their peers and add less value. So, how do you handle them? Workplace expert Michelle Gibbings says you need to address their behaviour regularly and methodically. She steps us through the types of conversations bosses should have with them and how to guide their thinking and expectations.
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In recent years, there has been a real shift in society with calling out bullying and harassment at work. The Fair Work act prohibits sexual harassment in the workplace, and there is now an onus on business leaders to take steps to prevent unwarranted behaviour. Mazars’ HR advisor Jan Flageul joins Greg Halse, Partner at Mazars, to discuss the issue and to share their ideas on what you can do to ensure your workplace is safe.
Reference:
Attend or find out more about Mazars’ Webinar:
‘Sexual harassment in connection with work’
Thursday, 4 May 2023
11:00am – 12:00pm
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Since the pandemic, the rate of people recording psychological distress has increased massively. That’s according to Kerry Howard, corporate mental health advisor, and author of, ‘How to heal a workplace culture: Tackle trauma, foster psychological safety and boost happiness at work’. She explains what trauma is and how to help minimise the traumatic impact in the workplace, through understanding and compassion.
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How we communicate matters very much to business success. It has the potential to influence awareness, understanding, trust, respect and engagement inside the workplace and ultimately staff’s willingness to collaborate. That’s according to Karen Gately, CEO of Corporate Dojo, who outlines her four key priorities to effective communication.
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The days of sipping gin in business class on your way to a nice interstate hotel are coming to an end. That’s according to sales and negotiation consultant Julia Ewert, who is warning companies to polish their video conferencing sales skills if they don’t want to lose competitive advantage. She says higher costs are making businesses think twice about travel, so salespeople need to dedicate more time to developing relationships online.
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There are four key questions that a business owner needs to ask themselves about why their customers choose their business. That's according to Dan Williams, who is the Asia Pacific Coach for EOS Worldwide, a global network of business coaches. Dan explains how studying your customers can lead to insights and increased profitability.
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The federal budget is imminent, and the big question is whether the government will break its promise and increase taxes. Labor must be tempted to use its relative electoral strength at the moment, according to our regular economics commentator, Melbourne University, Economics Professor, Neville Norman. Prof. Norman says it’s likely company tax won’t be touched, but there may be harsher treatment for super funds. And he says that Australia — even given interest rates and inflation — is performing very well compared to similar countries and will weather well the coming global financial slowdown.
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Lawyer Tracey Mylecharane feels that we’re in a crisis of knowledge. Countless business owners, she says, are simply not aware of some of the legal issues affecting their own business and their customers. There is a lot of risk that could be avoided by doing due diligence and risk management. She insists that businesses have the right legal documents that are tailored to their circumstances, the right insurance and proper systems and processes.
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A combination of ego, overconfidence and, at times, ignorance, can lead to business blind spots. That’s according to Tristan Wright, a business coach and founder of Evolve to Grow. He says the way to find your own business blind spots is by becoming humbler and speaking directly to every member of your workforce. And he says asking for ideas for improvement and graciously accepting constructive criticism can expose issues business owners may not have otherwise seen.
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If you haven’t already, it’s time to automate the repetitive tasks in your business. That’s according to Elise Balsillie, Australian Head of Thryv Small Business Software. She says most Australian businesses are missing out on sales and growth because they spend too much time on tasks that could be automated. And she says that although the thought of automating might be daunting, the costs of not doing it can be significant.
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We’re living in a quick and changing world; and the rate of uncertainty has made it difficult to plan for the long-term. But plan we must, says an optimistic Nigel Collin. You must find the right balance of planning for the future with the flexibility of shifting course when storms approach. Nigel, who’s weathered many business squalls over the years, offers some guidance for others in business for the rest of this year and beyond.
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How do you explain to a member of your team that they have body odour? It’s a delicate conversation – you don’t want them to feel terrible, but it’s important to let them know. For help, we turn to HR guru and CEO of Corporate Dojo, Karen Gately. Body odour aside, most businesses require a certain standard of appearance, particularly in customer-facing roles. Is it okay to expect staff to cover those tattoos and nose piercings, polish the shoes, and keep hair tied back? Karen says it's important to outline your expectations in a carefully-worded and clear dress code.
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More than a third of all businesses in Australia are female-owned – a significant proportion, with the vast majority being mothers. Incredibly this demographic is an audience that remains largely untapped. Kate Christie is a time management expert and author of five books, including her latest, ‘The Life List: Master Every Moment and Live an Audacious Life’. She discusses what business can do to effectively capture the purchasing power of women.
Reference:
Kate Christie’s book ‘The Life List: Master Every Moment and Live an Audacious Life’, is available for purchase at Booktopia.
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Business Coach Dan Williams says he can chalk up most business failures to weak processes. An Asia Pacific business coach for coaching firm EOS Worldwide, he says successful firms need to have strong processes at their core, otherwise their possible growth and ability to scale will be hobbled. And he says strong processes will lead to fewer people leaving the company.
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The end of pandemic repayment breaks from the tax office is crippling many small businesses who are struggling to keep up with their existing liabilities. Sandra Blake, who is a financial counsellor for the Small Business Debt Helpline, says 90% of callers can’t meet ATO demands. She says that it is, however, possible to find ways through the impasse, and that the free helpline’s qualified counsellors can advocate as well as advise, so can negotiate on behalf of some clients in need.
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The good old days in agency land saw long lock-in contracts, mark ups on media buying and the money flowed. At a time when there are more ad, digital and PR agencies than ever, James Smith, CEO of digital agency Smith Brothers Media, explains why there’s a shift in monetization strategy across the industry.
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Australia has had a series of ten consecutive rate rises to the official cash rate to 3.6%, which is the highest since May 2012. Businesses are faced with a higher inflationary pressure from a rising cost of doing business. Mazars’ Financial Advisory Partner, Owen Dingle, says budgeting is important for business owners to stay on top of cash flow. And if you’re looking to refinance, it’s worth developing short- and long-term plans.
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Are you constantly distracted by those voices in your head. You know the ones, urging you to check emails or social media, but you really need to concentrate on something else, or they keep replaying a memory or a fear of yours. Or perhaps you’re trying to break a habit, like over-eating or drinking. Well, behavioural scientist Darren Fleming has come across a solution so that you can have more control over your life. He calls it ‘Mindset Mastery’, which he explains is the ability to pay attention to and deactivate the physical sensations in your body. It’s outlined in his latest book, ‘Mindset Mastery: Do less. Achieve more’.
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There’s a goldmine of extra income a lot of businesses are missing out on because they don’t follow up effectively. Sales expert and founder of BOOM Sales!, Trent Leyshan, reckons businesses haven’t implemented a proper follow-up process or structure. Trent explains how to follow up, using both traditional and digital methods.
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Many businesses are being held back because their owners either can't, or won't, identify what they are bad at. That's according to Dan Williams, Asia Pacific Business Coach for EOS Worldwide, a global network of business coaches. Dan says it is crucial for business owners to identify what they "suck" at. He says that by slowing down and taking stock of everything you do, it's possible to identify tasks that you either hate or are bad at. Only then can you work on solutions, which may include outsourcing.
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Google has become almost synonymous with the internet. For many people, it’s the first place they go to find out about a business’s product or service, especially Google reviews. But, what can you do if you receive a bad Google review? Marketing consultant Jessie Weatherley goes through the steps, depending on whether it’s a legitimate or fake review.
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Employers have to make a genuine effort to accommodate an employee’s request for flexible work arrangements. That’s one of the new rules to take effect on 6 June, 2023, following changes to the Fair Work Legislation. The changes also mean more employees will have the opportunity to request flexibility in the workplace. Head of the HR and IR Division at Mazars, Cheryl-Anne Laird, explains the rules and what it all means for business owners.
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Several years ago the corporate world was going crazy over the latest business fad of Blue Ocean Strategy. The book of the same name won a slew of awards and sold millions of copies worldwide. The concept was simple: try to capture "blue oceans" of unexplored new markets. Like many theories, it just doesn’t work in a practical sense. Entrepreneur Roy Osing unpicks the problem of Blue Ocean Strategy specifically, and why some in academia are too far removed from the practicalities of running a business. And so, he warns, be careful of who you listen to.
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Your staff really are your number one resource, so to make sure you attract the best talent and are able to hold on to them, looking after them holistically is going to give your business a competitive advantage. Lyndal Hughes, is the Managing Director at Q5 Partners, an international award-winning consulting firm that specialises in organisational change. She explains why wellbeing is so integral to workplace culture.
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The so-called “Great Resignation” following COVID is over. That’s according to the CEO and Founder of ELMO Software, Danny Lessem. ELMO surveyed about 1000 Australian workers and found that 70 per cent are now keen to stay with their current employers. He says economic conditions, like inflation and higher interest rates, have taken the heat out of the employment market, and that employers can now breath a bit easier.
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Business owners can be their own worst enemies if they have a fixed mindset. That’s the view of Tristan Wright, a business coach and founder of Evolve to Grow. He says the way we are brought up can give us a blinkered view of the world and our own abilities. Tristan also says self-belief, the development of good habits, thinking laterally and embracing challenges can all be ways to remove obstacles in the life of a small business owner.
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Workplace culture is fundamental to the success of your business. If your people aren’t happy, the productivity and profits of your business are greatly impacted. Corporate mental health advisor, Kerry Howard, addresses the issue in her book, ‘How to heal a workplace culture: Tackle trauma, foster psychological safety and boost happiness at work’. She says it’s up to the business owner or boss to learn how to manage the interpersonal connections among staff.
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Have you ever stopped and thought about what you actually want in your life? Is your business helping you to achieve those goals? Now’s the time to write down what you want and create a money plan for that. Clare Wood is an accountant, money mentor and author of ‘Intentional Profit: Master Your Mindset & Money For A Wildly Wealthy Business’. She outlines an effective and simple budget to help get you on the path of building your dreams.
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Sure, most things today are done digitally and online, but when it comes to building relationships and sourcing quality leads, answering the phone can in in fact be the answer. James Smith, CEO at digital agency, Smith Brothers Media explains why businesses need to lift their game when it comes to picking up the phone.
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Some of Australia’s best-known and largest companies are some of the worst exemplars of customer service. That’s according to Milton Collins, Principal of The Action Business Coach. He says one of the biggest mistakes is forgetting or ignoring what the customer wants. Milton discusses all this from his recently released book, ‘Delight, Disrupt, Deliver: Grow your business using the power of small surprises’.
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Attracting staff in a hot jobs market is a huge problem for businesses across the country. The Asia-Pacific Business Coach for EOS Worldwide calls it the “talent lottery.” Dan Williams says employers need to become more astute, find ways to engage new recruits and offer them something they can be part of. He says direct and friendly conversations with staff about their desires, outside of regular job appraisals, can make a big difference. And he stresses that learning why people leave your company is crucial for business self-improvement, and to retain other staff members.
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Without doubt, there has been an increase of burnout across the board in recent years. That’s according to mindfulness and high-performance coach, Melo Calarco, who says much of it comes from a residual fatigue, or a hangover, from the pandemic. Melo’s book, ‘Beating Burnout Finding Balance’, offers tools to achieve mindfulness. And, he shares inspirational stories of his trekking adventures in remote corners of the world that have transformed how he himself deals with tricky situations.
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While staff health is of vital importance as we head back to work, the health of your business is just as crucial. With the flux of the last couple of years, where are things really at, how are things really operating and how healthy is your organisation? Tom Leary, Partner and MD at Q5 Partners, an international award-winning consulting firm that specialises in "organisational change", discusses how to tell if it’s time for a business health check.
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As a business owner, it behoves you to work on those activities that bring in a better return on investment. Don’t do the menial, repetitive stuff, when you could be delegating to someone else in your business, says productivity expert, Les Watson. As a leader, you should be working on your business – bringing the dollars in – not in the business. Les Watson shares his prioritisation system which ensures the important things aren’t ignored.
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There’s no doubt that this is a tough time for small businesses, with a series of disasters and disruptions being followed by supply constraints, inflation and interest rate rises. So where can you turn when you hit a debt wall? In this episode, the General Manager of the Small Business Debt Helpline outlines how the free service can help businesses — and their owners — who find themselves in an invidious situation. She explains how the service takes personal, as well as financial, issues into account while helping to find a way through all the red ink.
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How detailed are your employment agreements? If, as lawyer Tracey Mylecharane has observed, they’re a one-page document outlining the job’s role, it’s nowhere near good enough. You want to legally protect you and your business from a disgruntled employee by providing a comprehensive document. It should define not only the role and responsibilities, but also things like social media policy, confidentiality, intellectual property, leave and entitlements, termination, and more.
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As a business owner, have you let the sales process fall by the wayside? If you’re like many others, perhaps what stops you from selling is fear. Well, according to sales guru Trent Leyshan, you need to regain your mojo. Afterall, he says, sales is the lifeblood of any company. Trent is founder of BOOM! Sales and author of two sales books, Outlaw and The Naked Salesman. He outlines the three key steps you need to take to go from fearful to fearless in sales.
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LinkedIn is one of the best social media platforms for reaching out individually to prospective clients. The problem is, insists LinkedIn expert Ty Giuliani, business owners aren't active enough to get the results. Ty shares his tips on developing a strategy and framework to establishing rapport with your market and creating business opportunities.
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While discussion around mental health is becoming far more open and less taboo, poor mental health costs the Australian economy $17 billion per year. So, there’s an increasing need for businesses to provide not only a physically safe environment but a physiologically safe one. Liz Ralph is a Learning Manager at Lysander, an award-winning consultancy firm that support businesses in leadership development and cultural transformation. She explains that workplaces can be audited for both beneficial and poor psychological conditions and then guided to create a strong and psychologically safe workplace, for staff to thrive.
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When you find what you love and you can make a buck form it, you’ll never ‘work’ another day in your life. That’s according to Stephen Hunt, whose success stems from a $100 beer garden in his parents’ backyard to building a $100-million beer empire decades later. Stephen’s Hunt Hospitality has a portfolio of seven pubs on Australia’s east coast and employs 350 people. He explains how he has turned good pubs into great pubs, and how passion and drive have led to his success in business.
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When Belinda Eden founded Troop Events, a business which provides on-demand hospitality and event staff across Ballarat and regional Victoria, she wasn’t to know that COVID was about to hit. She weathered the storm, and now that restrictions have lifted, demand for Troop has gone through the roof. As well as smaller events, like weddings or home parties, she has won lucrative larger events including the Australian Grand Prix.
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For those with a self-managed super fund, what happens if you become incapacitated or when you die? It’s not the cheeriest of subjects, but it’s important to plan well in advance, for your peace and that of your loved ones. That’s according to tax specialist, Michael Jones, Superannuation and Business Advisory Partner at Mazars, who details the opportunities and risks for older members of SMSFs.
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Google Analytics can seem intimidating, but without question it should be the foundation for all of your digital marketing - monitoring and guiding you towards successful outcomes. Leigh Hanney, SEO and Analytics Specialist and Founder of DataCraft Digital, offers five ways that Google Analytics can help support your marketing strategy.
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Cinzia Cozzolino started her smoothie business almost by accident. After she started preparing delicious nutritional smoothies for her daughter, word got out. Her daughter’s friends and their mums wanted them. The local cafes and retail outlets wanted to sell them. Next thing, Cinzia found she had a very successful business selling to hundreds of stores in the Australia and overseas. She explains what she’s learnt and what the future holds for this exciting business.
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There is, as they say, a first time for everything. And that includes stepping into a leadership role. To help first-time managers, we hear from leadership expert Anna Marshall, founder of People Mastery and author of ‘On you marks, get set…LEAD!: A beginner’s guide to people leadership’. She outlines her five essentials for business leaders.
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Online spending went through the roof during the pandemic, as consumers stuck at home relied on ordering goods that could be delivered to their door. The increased confidence and reliance in the online marketplace means that your business’s digital presence is more important than ever. So, what should you be doing to ensure you’re front-and-centre in the digital world and are serving your customers as best you can? Tamara Oppen, Vice President, Developed English Markets at GoDaddy.com.au, has timely advice on your website strategy, online payments and protecting yourself from cyber-crime.
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New rules have come into effect that may change the way some small businesses undertake recruitment. It’s now illegal to advertise jobs that pay below the minimum wage — or award — for every job. It will particularly have an impact on any business that employs workers on piece rates. While the Chair of the Council of Small Business Organisations Australia, Matthew Addison, says it is a good thing, he says many business owners and managers should seek advice to ensure they are not now breaking the law.
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If you ask questions and listen to the answers, you will learn what your customers want. Selling becomes easier and you don’t have to talk so much, says sales expert Colin Pearce.
Colin has been training salespeople for many years and has a bag full of tips on how to sell more, easier and faster. Talking too much is a bane for many salespeople, and it's their "overselling" which often puts people off.
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Every business that’s looking to grow understands the importance of formulating a plan. But, how should they create one? Entrepreneur Roy Osing has developed a strategic game plan that asks you to answer some simple questions. How big do you want to be? Who do you want to serve? And, how can you compete and win? Unless traditional business plans, Roy’s formula is simple, focused, action-oriented and unique to your business.
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Australia looks unlikely to fall into a recession, though we will experience lower growth. That’s the prognosis of our regular economics commentator, Melbourne University Professor Neville Norman. Professor Norman says the Reserve Bank will continue to lift interest rates into 2023 due to what he calls a “robotic” reaction to the sort of inflation the bank may not actually be in control of. And, while answering the four key questions for the start of 2023, Professor Norman says prices will stay high, more heat will come off the housing market, and small businesses should batten down the hatches.
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Do you feel as if you have too much on your to-do list, both at work and at home? There are not enough hours in the day, and you’re constantly thinking about the next thing. Mindfulness is becoming a well-known ability to navigating all that chaos. Customer service expert, Jaquie Scammell achieves mindfulness through meditation, which helps her with calmness, clarity and happiness. She explains how busy people can meditate and why achieving mindfulness is good for business.
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Australian law has changed when it comes to secrecy provisions in employment contracts, and it’s something all business owners and managers need to come to terms with. It’s now illegal to include any secrecy provision in new employment contracts. The chair of the small business peak industry body, the Council of Small Business Organisations Australia (COSBOA), says it’s unlikely the new law will drive up wages. However, Matthew Addison says it’s time to review, and change contracts for workers.
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How would you like to be on the front page of the paper without having to pay for it? It starts with having something to say. Nicole Ashby's heart was racing and her palms were sweaty when she first spoke on radio about the impact of a fly-in fly-out workstyle on the families left behind.
That was the first of many hundreds of media interviews she performed as Founder and Director of FIFO Families. The exposure was the equivalent of hundreds of thousands of dollars in paid advertising – all free! To gain this kind of exposure for themselves and their business, Nicole explains how business people can and should approach the media.
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This year’s Australia Day holiday fell on a Thursday. Some employees around the country saw that as an opportunity to take a sickie, and have an extra-long weekend. But, other’s were genuinely ill. As a boss, how do you know if someone’s being legitimate? Karen Gately, CEO of Corporate Dojo, says it’s important to have open and honest conversations, in person. Employers should have policies in place and everyone should understand their obligations under the law.
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Failure isn't something we should avoid at all costs – on the contrary, failure is a powerful force on the journey to success. Entrepreneur and key-note speaker, Gabe Zichermann, says if you don't feel the fear of failure, then you're not pushing yourself hard enough. In other words, fear often indicates you're on the right track.
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The huge amount of Optus and Medibank customers data that was hacked by cybercriminals made headlines across the country. But, they’re just two out of the thousands of breaches that occurred in 2022. How does your business stand up to data risk? Lawyer Tracey Mylecharane says business owners need to establish they’ve taken reasonable steps to protect their customers’ data. She says the Optus fiasco has taught us that we can no longer stick our heads in the sand.
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Breaches of cyber security cost Australian small businesses $29b last year, and with about 60% of firms at risk, the industry’s peak body is moving to do something about the problem. The Council of Small Business Organisations Australia chair, Matthew Eddison, says the new cyberwardens program will help stop the criminals. Business owners will be able to nominate themselves or a member of their staff to get free training to become cyber security experts so they can either prevent or deal with the consequences of a cyber attack.
Reference:
www.cyberwardens.com.au
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Apple worked hard to keep things simple - we see it every day in its products and its success. From the man who named the iMac and who was integral to Apple’s ‘Think Different’ marketing campaign, Creative Director Ken Segall spent 12 years working with Steve Jobs and experienced first-hand his obsession with keeping things simple. Ken wrote about it all in his book ‘Insanely Simple: The Obsession That Drives Apple’s Success’. He shares with us the many lessons he learned about one man's single-minded drive for simplicity, in a complex business world.
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Imagine being able to free up valuable time from responding to customers and staff. Well now you can, by using a new and powerful language generation tool, called ChatGPT. The implications for business are endless, and we’re only just now learning how much of an impact it will have in our lives. Our favourite futurist, Steve Sammartino, explains ChatGPT’s ability to understand and respond to natural language.
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It appears artificial intelligence will soon render the annual staff performance review extinct. One company is harnessing its powers to generate real-time, objective feedback for employees to empower them at work by boosting their confidence and exposing their blind spots. In this episode, CEO and Co-Founder of software development company OnLoop, Projjal Ghatak, describes their new product, enabling staff to report on their progress, using artificial intelligence, at the touch of a mobile button – producing objective reports based on feedback and self-analysis.
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www.onloop.com
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What’s worse than having people talk about you behind your back? In a business sense, it can be worse if nobody’s talking about you at all. So, if you want your brand spoken about, it’s best that you control what people say. You can do that by telling your own stories. These days more and more businesses are discovering the powerful benefits of brand storytelling. Gabrielle Dolan is a business storytelling expert who shares ideas from her book, ‘Magnetic Stories: connect with customers and engage employees with brand storytelling’.
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Great leadership is important in business to inspire others, to make decisions, and to get things done. So what makes a great leader? Productivity expert and business advisor, Les Watson, outlines the values great leaders have, and how discipline ensures that the team is on track, and focused on the important drivers of the business.
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The shift to a hybrid working model has left many business owners and managers in a state of high anxiety. How can they be sure that staff are actually being productive? CEO and Co-founder of OnLoop, Projjal Ghatak, says teams that work from both the office and home can actually be more powerful and more productive. He says the secret to ensuring both strong productivity from workers and peace of mind for managers, is to set goals and consistently monitor progress.
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www.onloop.com
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How does your brand stand out from your competitors? Do you use tired, cliched images on your website, or are you a bit more creative? Brand creator and consultant, Bec Hughes, says to succeed in brand design, you need to provide memorable experiences for your potential customers.
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Change can be a daunting prospect — something many fear and dread. But that doesn’t have to be the case, according to change expert Esther De La Cruz. She says that change can, instead, be an entirely positive experience, depending on the mindset you approach it with. By focusing on the benefits, purpose and rewards, change can become not only easier, but possibly even enjoyable.
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www.estherdlc.com
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Being a coach and umpire at the highest level of elite AFL sport has taught Jeff “the Giesch” Gieschen a thing or two about leadership and the nurturing of star performers. Now he’s transferring those lessons to the business world. Leadership’s tough, he’ll tell us, but fairness, empathy and team spirit are paramount if you want to move from good to great.
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It’s far easier today to start a business than ever before, which has resulted in more competition in almost every space imaginable. Forget about benchmarking, ‘best of breed’ analyses, and price wars with your competitors, according to entrepreneur Roy Osing. Instead, you need to establish a clear, relevant and unique claim that distinguishes you from everyone else. Roy explains how that’s achieved with his strategic game plan.
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Change expert and coach Esther De La Cruz says businesses are still in a post-COVID flux at the moment, with many managers worried that they’ve not yet found their new groove. The worry isn’t necessary she says, and to help, offers three main areas businesses should focus on for 2023: 1. How to maintain or build corporate culture while working remotely; 2. Adopting a modest approach to goals and some belt tightening due to a worsening economic landscape, and 3. How to attract and retain favoured staff.
Reference:
www.estherdlc.com
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In 2006, Gabby and Hezi Leibovich launched Catch of the Day, a website selling just one deal a day. By 2010, it was Australia’s number one shopping site, and in 2019 they sold the business to Wesfarmers for a whopping $230 million. How did they do it? Well, it’s detailed in the brothers’ book: ‘Catch of the Decade: how to launch, build and sell a digital business’.
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In the not-too-distant past, kids wanted to be firefighters, doctors or a police officers. Today, many want to be influencers. And why not, when they can earn thousands, even millions of dollars from businesses paying them to promote their products or services. The content has to be engaging of course and is often produced as videos across social media platforms. Perhaps this is a strategy that makes sense for your own business, but Heather Maloney, Founder and CEO of Contactpoint says you need to be careful of a few things – including the potential for controversy – but it could help boost your profile very quickly.
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Promising your employees bonuses or promotions, but never following through is known as “breadcrumbing”. The term originates from modern dating, where someone is being led-on with small morsels of interest, like phone calls and texts, but nothing eventuates. Karen Gately of Corporate Dojo says breadcrumbing in the workplace is dishonest, disrespectful and unfair. A more effective way to motivate staff, she says, is by being proactive and clear about individual expectations.
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When dealing with government, business owners should be concise, polite, and persistent. That’s according to the Director of Unravelling Red Tape, Elaine Abery, whose spent her career battling the bureaucracy on behalf of businesses. She says owners shouldn’t be afraid of governments or the big businesses they’re having trouble with, and that change — even legislative change — is possible with the right approach.
Reference:
Find out how you can navigate business and legislative change at Unravelling Red Tape
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Inflation, supply chains, staff retention, a possible global downturn. There are so many issues facing businesses now, and they all end in one place: a cash flow spiral. The Commonwealth Bank’s General Manager of Working Capital, Elizabeth Huxley, says cash flow has become the chief concern for business across the country in recent times. But she’s offering some help, with a new system that grants businesses short-term loans using unpaid invoices as security.
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It’s something a lot of people would never admit to being. Insecurity manifests itself in many ways but can have a devastating effect if left unchecked and unresolved. Jaemin Frazer has made it his life’s mission to help people overcome their insecurities. He’s founder of The Insecurity Project and author of ‘Unhindered: The Seven Essential Practices for Overcoming Insecurity’. In this episode Jamein outlines those seven practices to unlock yourself from self-doubt and fear.
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Like it or not, customers are always measuring the way they’re treated. The way a they feel could be the difference between returning to you, or never coming back again. That observation is from customer service guru and CEO of ServiceQ, Jaquie Scammell. To improve your customer service, you need change specific habits. In this episode, Jaquie outlines some tips from her book, ‘Service Habits: 21 habits to transform your service culture’.
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No matter how much you try to plan your day, do you find yourself interrupted or going over the allotted time? Perhaps the answer is a Pomodoro kitchen timer. Business coach Les Watson – aka the Time Lord – explains how the useful device can break work into intervals of 25 minutes to allow you to concentrate on the task at hand and get more done during the day.
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Do you love social media, or do you find it a chore to constantly and consistently post content for better business engagement? If you can’t or won’t do it in-house, it’s worth considering to outsource your social media posts. That’s according to social media strategist Bec Stenner, founder of Creative Seed Co. Done well, a social media marketing campaign can help build a massive online following and lead to significant business growth. Bec explains what makes a good social media post, how often you should post, and which channels you should focus on.
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Business owners shouldn’t be afraid of taking on government departments if they have a valid complaint. So says Unravelling Red Tape Director Elaine Abery — an expert in dealing with the bureaucracy. Large businesses are constantly talking to governments, but SME proprietors can find it too intimidating. Elaine Abery says that, once data is collated and thoughts written down on paper, there’s nothing to stop smaller business owners from talking to departmental managers, who, she says, actually want to help businesses that are doing the right thing.
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For-purpose business, mtime, gives busy parents their time back by matching them with a moncierge - a family assistant trained by mtime, to help parents with not just one form of at home support, but across the board help - cooking, cleaning, babysitting and even grocery shopping. Founder and CEO Sarah Agboola has won multiple awards for her work creating mtime and her insights to success are a must hear for any current or aspiring business owner.
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Affiliate marketing, or influence marketing, is promoting someone else’s product or service in return for an award. It’s more common these days as consumer’s eyes are glued on social media. But, lawyer Tracey Mylecharane says she will never agree to be an affiliate for someone else’s product or service. She’s happy to give recommendations if someone asks, but she sees the formal process of affiliate marketing as a conflict to her own business and values.
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At a time when so much feels out of our control, there are some things we can be disciplined about and that will likely result in highly successful outcome. In three highly practical ways, Mike Goldman helps to build individual and team discipline. Mike’s a leadership team coach with more than 30 years coaching and consulting experience, and as a speaker and author of the number one best-selling book ‘Breakthrough Leadership Team.
References:
Find out how Mike Goldman can transform your team and leadership skills, via his website, purchase his best-selling book ‘Breakthrough Leadership Team’, and check out his FREE video course on how to conduct a talent assessment.
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While some people may only just be getting back to work, others – plenty more are likely still on holiday. Business coach Emma McQueen reckons the January lull is the perfect opportunity for business owners to focus on planning for the year ahead. One of the most important things to concentrate on, she says, is your pricing strategy. With inflation through the roof, it might be worth considering raising prices at least a couple of times during 2023.
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Culture is often regarded as an advantage of world-class organisations. But, how do you build a great culture and how much does it rest on the person at the top? Business coach Shane Hatton addresses this in his new book, ‘Let’s Talk Culture: the conversations you need to create the team you want’. He discusses five types of conversations leaders should have with their team to help bring their culture to life.
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A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them. Often, a self-entitled employee is not particularly good at what they do, they do less work than their peers and add less value. So, how do you handle them? Workplace expert Michelle Gibbings says you need to address their behaviour regularly and methodically. She steps us through the types of conversations bosses should have with them and how to guide their thinking and expectations.
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A new free trade deal with India has opened up a massive market for Australian small businesses, according to the CEO of the Small Business Association of Australia, Anne Nalder. And she says it’s not too difficult to start selling to India’s massive, and growing, middle class, which is hungry for Australian goods and services. Anne Nalder describes the steps that need to be taken.
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There are four key questions that a business owner needs to ask themselves about why their customers choose their business. That's according to Dan Williams, who is the Asia Pacific Coach for EOS Worldwide, a global network of business coaches. In this episode, Dan explains how studying your customers can lead to insights and increased profitability.
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There is, as they say, a first time for everything. And that includes stepping into a leadership role. To help first-time managers, we hear from leadership expert Anna Marshall, founder of People Mastery and author of ‘On you marks, get set…LEAD!: A beginner’s guide to people leadership’. She outlines her five essentials for business leaders.
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When you find what you love and you can make a buck form it, you’ll never ‘work’ another day in your life. That’s according to Stephen Hunt, whose success stems from a $100 beer garden in his parents’ backyard to building a $100-million beer empire decades later. Stephen’s Hunt Hospitality has a portfolio of seven pubs on Australia’s east coast and employs 350 people. He explains how he has turned good pubs into great pubs, and how passion and drive have led to his success in business.
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The labour crisis gripping the small business sector is putting many owners on edge. Not only can they not find new workers, but there is also a constant concern that top talent could be poached at any time. Recruitment expert Marnie Jones says it’s not just a matter of offering higher wages, and that the best staff can be retained if a company is willing to look at its policies and make changes.
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Accepting that you can safely delegate to trustworthy staff can be difficult for some small business owners. But not handing work over to your employees can actually hold a business back from attaining its true potential. That’s according to business coach Tristan Wright, who says leaving one’s ego at the office door and delegating tasks to others, can lead to better physical and mental health outcomes for the business owner, staff empowerment, and ultimately a more productive, prosperous business.
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Sure, most things today are digitally and online, but when it comes to building relationships and sourcing quality leads, answering the phone can in in fact be the answer. James Smith, CEO at digital agency, Smith Brothers Media explains why businesses need to lift their game when it comes to picking up the phone.
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Your staff really are your number one resource, so to make sure you attract the best talent and are able to hold on to them, looking after them holistically is going to give your business a competitive advantage. Lyndal Hughes, is Managing Director at Q5 Partners, an international award-winning consulting firm that specialises in "organisational change". She explains why Wellbeing is so integral to the culture of a business.
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Google Analytics can seem intimidating, but without question it should be the foundation for all of your digital marketing - monitoring and guiding you towards successful outcomes. Leigh Hanney, SEO and Analytics Specialist and Founder of DataCraft Digital, offers five ways that Google Analytics can help support your marketing strategy.
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Paul Taylor knows resilience better than most. A current PhD student in Applied Psychology, Paul’s a former Airborne Anti-submarine Warfare Officer in the Royal Navy, a former professional boxer, Australian Fitness Industry presenter of the year, and founder of MindBodyBrain Performance Institute. He offers seven daily rituals that can help boost brain performance and shares his tips on how to build resilience.
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Despite the intensity of competition and the power of consumers, it surprises Roy Osing that most businesses are doing very little to differentiate themselves from their competitors. Many resort to the same clap-trap and aspirational statements. If you really want customers to notice you, Roy recommends using the ONLY statement, i.e., “We’re the ONLY ones that…”. Roy Osing is a former company president and entrepreneur with more than 40 years executive leadership experience. He’s also the author of several books, including his latest ‘Be Different or Be Dead’.
Reference:
Follow the link for more information about Roy Osing, or to purchase his book, ‘Be Dead or Be Dead’: https://www.bedifferentorbedead.com/
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As a leader and business owner, not only do you need to always be building your talent bench but assessing current staff and coaching them if possible. But how can you do this and with maximum impact and retain great talent? Well, Mike Goldman is a leadership team coach, speaker, and author of the number one best-selling book ‘Breakthrough Leadership Team. With more than 30 years coaching and consulting, he offers really practical strategies for executing these development tasks, including the best approach to take when coaching.
References:
Find out how Mike Goldman can transform your team and leadership skills, via his website, purchase his best-selling book ‘Breakthrough Leadership Team’, and check out his FREE video course on how to conduct a talent assessment.
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A slowing, or even an end, of the current round of interest rate rises, lower inflation, an easing of labour shortages and a stronger budget balance sheet are all pointing to a better economic situation for 2023. That’s the good news for the new year being forecast by our regular economics commentator, Melbourne University Economics Professor Neville Norman. Professor Norman says that, while much of the rest of the developed world is heading for a recession this year, it’s likely Australia will buck the trend, and that the worst of times may well be behind us.
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With Christmas just around the corner, now’s the time to unwind and relax. You’ve probably made plans to have a holiday and reset your body and mind, but have you thought about ditching your mobile devices? Workplace expert Michelle Gibbings says the Christmas and New Year break is a good time for a digital detox. Your mind can’t really shut down, if you’re constantly checking emails and other messages.
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People often buy on impulse, so you must be able to respond quickly to close a sale. That’s according to entrepreneur Richard Turner, who’s written a book from his experience of founding four companies in four different industries: ‘The Essential Entrepreneur: What it takes to start, scale and sell a successful business’. Richard also outlines pricing techniques, which can be used to inspire customers to purchase.
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Being on time matters. In business, punctuality reflects your integrity and builds trust with others whom you honour with a promise of not being late. That’s according to business coach, productivity guru, Les Watson, whose own punctuality you can set your watch to. Les has some tips on how to combat distractions which can prevent us from arriving to events on time.
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In a highly competitive job market, overrun with highly selective candidates, the struggle to find great employees is real. Examining how you attract great staff includes how you onboard them and start them on their journey with your business. Sally Elson, Head of People at MYOB, discusses some fantastic onboarding research, commissioned by the business management platform. The results are revealing and offer great insight into how both employees and business owners view the process.
Reference:
Read more about MYOB's onboarding research results here.
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One result of the new-normal we find ourselves in, is a renewed focus on workplace culture. And it’s incumbent on leaders to not only balance the values between business and staff, but be able to hold people accountable to those values.Mike Goldman is a leadership team coach, speaker and author of the number one best-selling book ‘Breakthrough Leadership Team. With more than 30 years coaching and consulting, he offers tactical strategies to build a strong workplace culture.
References:
Find out how Mike Goldman can transform your team and leadership skills, via his website, purchase his best-selling book ‘Breakthrough Leadership Team’, and check out his FREE video course on how to conduct a talent assessment.
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They say, you are what you eat, and with good reason. The Western diet with its highly processed foods, sugars and salts, can make you feel drowsy, lead to weight gain and even diabetes. Dietitian Kate Save discusses the impact of a poor diet, and she outlines a lifestyle which will make you healthier, happier and more energetic – all of which are important to running a successful business.
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Leading is tough, business is tough and being able to lead and motivate yourself is the key for being able to lead others.
Mike Goldman is a leadership team coach and author of the number one best-selling book ‘Breakthrough Leadership Team'. He breaks down what self-leadership means and how to access it for yourself, putting you in a far better position to then lead others.
References:
Find out how Mike Goldman can transform your team and leadership skills, via his website, purchase his best-selling book ‘Breakthrough Leadership Team’, and check out his FREE video course on how to conduct a talent assessment.
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If retirement isn’t based around money, what is it about? What it’s not about is doing nothing. That’s according to Peter Graham, who’s been in the retirement game for 40 years as a financial planner, retirement coach and owner of Redefining Retirement. He’s wants people to rethink retirement and plan for purpose.
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Sales managers are often thrust into their positions because it’s the natural progression to their career. The problem is they’re often given little ongoing support and training in management. Sales and sales management are completely different things, says Sue Barrett, CEO of Barrett Consulting Group. She has identified 8 fundamental functions to give sales leaders the knowledge, skills and competence to drive better sales.
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How well does your brand stand out in a crowded market? Do people know who you are and how you’re different to others in your industry.? Entrepreneur Richard Turner says first impressions are important, and a professional-looking brand is critical for credibility. Richard outlines that in his book, ‘The Essential Entrepreneur: What it takes to start, scale and sell a successful business’. He discusses what makes for effective brand positioning and marketing.
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If you find you don’t ever have enough time in your day, it might be because you are saying yes to everything that comes your way. Business coach Les Watson – aka the Time Lord – says you need to filter out those requests from people that take you away from the important things, whether it’s in your business or in your life. If saying no is just too hard, Les has some tips on how to do it without it coming across as rude or not caring.
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One thing that most staff look forward to is the Christmas party at the end of the year. It’s an opportunity for everyone to let their hair down and come together without the deadlines and other work-related stresses. However, bosses also need to be mindful of a myriad of different issues, like excessive alcohol consumption or inappropriate behaviour, that can sometimes occur at these events. Workplace expert Michelle Gibbings outlines some of the issues you need to think about when organising the work Christmas party.
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In the post-pandemic world, it’s time to ditch small business breakfast networking events and move into the big time. That’s according to business consultant and coach Tristan Wright from Evolve to Grow. He says, while they can suit some, most small business networking events are superficial and lacking in substance, and that going to fewer events attended by bigger players is far more productive.
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It’s sobering to consider that if you retire at the official Australian age of 66, you could live another 20-30 years and while retirement and succession planning might not be on the top of your priority list, it should be. Peter Graham has been in the retirement game for 40 years as a financial planner, retirement coach and owner of Redefining Retirement. He’s talking about why and how to plan for pre-retirement.
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Making important decisions in an uncertain environment can not only be crucial to the success of a business but it can also play havoc with the decision-maker’s personal state of mind. Management Consultant Roger Perry explains how to lessen stress when it comes to making important decisions, and how decision makers should stand back and look at how they go about the process.
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As the pandemic swept the nation and Melbourne became the most locked-down city on Earth, one small businessman managed to retain his five CBD eateries. Michael Togias — the proprietor of the landmark Mr Tulk café at the State Library in Melbourne — is actually in the process of opening a new CBD café while so many other city businesses have closed. So how has he managed to keep his head above water? He describes his COVID story and explains why he has no choice but to try to expand his business.
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A lot of people in leadership positions, including business owners, don’t learn to be good managers. They just get on with it. But, how do you know if you’re a good manager or, heaven forbid, a bad one? Dr Dominic Loughlin has been researching this topic for many years. He outlines some of that analysis in his highly practical book, ‘Be a better manager in 5 minutes a day’.
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The acronym UGRs stands for Unwritten Ground Rules. UGRs drive people’s attitudes and performance in the workplace - but they’re seldom talked about openly and you may have no idea what’s going on behind your back unless you actively check those UGRs out. Steve Simpson can help. He created the UGR concept and has been telling businesses for years that, good or bad, they’re fundamental to company culture and to success.
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Despite rapid changes going on all around us, many businesses still cling to the 9-to-5, Monday-to-Friday routine of full-time positions. Part-time employment can be a boon not only for employees but also for the companies that employ them. Flexible work specialist Belinda Morgan wants to change the reputation of part-time work, and not only junior roles – she reckons someone in a senior position should also be able to provide high-end value, while working less than 38 hours a week.
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Sales can be the hurdle some owners just can’t surmount. There are many reasons why people can find sales difficult, but according to business coach and evolve to grow founder Tristan Wright, it all comes down to the sort of confidence that can only come with knowledge. He says knowing a potential customer’s pain points, their market position and how your own product or service can meet their needs can make selling easier and help change the direction of a business.
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Whether you’re in business already, a student, or simply looking for a change, launching an online course could be a path to building you’re own entrepreneurial empire. That’s according to online course guru, Tina Tower, who has written a practical, step-by-step book on the process, ‘Million-dollar micro business: how to turn your expertise into a digital online course’. As the title suggests, you can convert your knowledge into a course for anyone in the world – and make seven figures in the process.
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For a lot of businesses, there’s a big difference between what a new hire should understand and what they actually understand. That onboarding debt, as Brad Giles describes it, manifests itself through low retention and poor company culture. But, a proper 90-day onboarding process has proven to help improve the productivity and bottom-line of a business. Brad Giles shares his lesson from his book, ‘Onboarded: How to bring new hires to the point where they are effective, faster’.
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Being your own boss is a dream for a lot of people. But are the shackles really removed? Leanne Faulkner, Founder of Fortitude at Work and a small business mental health advocate, explains how to balance the power you have to ensure you don’t alienate customers, clients and staff, while not losing yourself in the process?
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We all have the same hours in the day, but some highly successful people are able to use that time better than others. Organisational psychologist Dr Amantha Imber wanted to learn more about productivity, so she interviewed hundreds of go-getters on her podcast, ‘How I Work’. She’s just written a book based on the podcast, called ‘Time Wise’. In this episode, she shares some of her podcast guests’ lessons on goal-setting, daily routines and decision-making.
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After spending seven years at university studying science and engineering, Michael Togias took a major life turn, setting up his first small business enterprise — a lottery shop on Melbourne’s urban fringe — in the year 2000. Since then, he’s followed his heart into hospitality and his beloved CBD, and now owns six cafes and eateries. Working from his flagship establishment, the landmark Mr Tulk Café attached to Victoria’s State Library, he attributes his survival, and success, to keeping strict cost ratios, respecting his staff, and enjoying his work.
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Playing the long game pays dividends, particularly in tough times. Carving out time for learning and connecting with other business owners is not only important for information gathering, but for your mental health. Leanne Faulkner is a small business, mental health advocate and the Founder of Fortitude at Work. She’s a small business owner, researcher and is completing her PHD in the mental health and wellbeing of micro business owners. She offers some great tips around ongoing learning, navigating networking and where to reach out for mental health support.
References:
Find out more about Leanne and her advocacy work or for support services for you and your small business:
- Leanne Faulkner - Founder & Small Business Mental Health Advocate – Fortitude at Work
- Support for businesses in Australia
- Beyond Blue – NewAccess for Small Business Owners and Heads Up
- Australian Small Business Family Enterprise Ombudsman – My Business Health
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Do you have a narcissist in your business? At first glance, they may be just the cool and confident go-getter you’re hoping for. But, if it turns out that their supposed confidence is pure arrogance, and they’re putting others down to inflate their own ego, you’re probably better off without them. HR expert and CEO of Corporate Dojo, Karen Gately, explains how to recognise a narcissist and how to handle one if they are indeed in the workplace.
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The pandemic has certainly changed the working landscape, with CBDs almost becoming ghost towns thanks to the huge number of employees working from home. But should business owners be fretting about whether their workforce is actually working? The answer is a firm “no” according to the founder and CEO of the Evolve to Grow consultancy, Tristan Wright. He says that any leader who is worried about productivity should look at themselves, rather than their employees. Tristan says that if a manager is clearly communicating their expectations, it shouldn’t matter where staff are located.
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What are the most important things in your life? Do you have enough time to do those important things? For many people they don’t, because they spend too much time on other things that don’t matter. If that’s you, you need to learn how to set limits, and that means saying “no” to things and people that suck our energy. That’s according to productivity Donna McGeorge, who offers her 5 tips on creating more breathing space, so you can focus on the things that really matter.
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At this time every year University of Melbourne Economics Professor, Neville Norman joins us to look back at the year that was, so as to dig out any possible positives that businesses can build on for the year ahead. It’s a big challenge in 2022, which saw a doubling in consumer price inflation, a huge rise in interest rates, a sliding dollar and the shock of both widespread flooding and the war in Ukraine. But Neville does see good news - the Labor government has held back on any “industry damaging” policies, there’s been an energy taxation bonanza and the Reserve Bank seems to be starting to question its own interest rate policies. But most importantly, a forecast “monster” rise in household consumption will benefit many types of businesses, in 2023.
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The tidal wave of the Great Reshuffle has seen a lot of people start their own businesses, many going all in on their side hustles. But of course, starting any kind of business is hard, it’s like running a marathon, made up of hundreds of sprints.
To keep momentum and feel like you’re achieving things along the road to success, Alita Harvey-Rodriguez, Managing Director of the MI Academy, an award-winning digital marketing and customer experience consultancy, offers 3 key areas for business owners to focus on and nail, each within a 21-day sprint.
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As the economy staggers from worldwide inflation, supply issues, the war in Ukraine and more besides, how is the Aussie stockmarket behaving? Investment expert and founder of Spotee Consulting, Elio D'Amato, says despite the turmoil things aren't that bad. In fact, we’re off to a surprisingly good start to the financial year, compared to a disappointing 2021-22. Also, Elio provides his 'stocks to watch'.
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Who’s the Goose to your Maverick? The person who’ll be there no matter how close you fly the plane to the control tower? A Goose is someone with whom you have mutual trust, someone who won’t try to fix the situation but just hear you out. Leanne Faulkner is a small business mental health advocate and the Founder of Fortitude at Work. She says that having someone listen without judgment is a fantastic way to care for our mental health as small business owners. She explains how a Goose differs from a business partner or mentor and where to find one.
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A business owner spends many years of long hours, hard work and sacrifice to build the business. After all that effort, how do they ensure they get the best price when they’re ready to move on and exit? Well, it mostly comes down to planning properly and avoiding costly mistakes. That’s according to Lawyer Joanna Oakey who details the selling process in her book, 'Buy, Grow, Exit: The Ultimate Guide to Using Business as a Wealth-Creation Vehicle’. She outlines some of the common sales mistakes business owners make.
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Despite there being no changes to superannuation in this year’s federal Budget, it’s a good opportunity to think about your own super and – particularly SMSF members – to prepare your fund balances to manage tax today and for any possibly future changes. That’s according to tax specialist Michael Jones who discusses some of the current super items, including downsizer contributions, SMSF members’ overseas residency, and non-arms-length SMSF income and expenses.
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Since the lifting of lockdowns, the ideas around how we work and indeed why we work, have been thrown into question and rather than ‘The Great Resignation’ it’s actually the ‘Great Reshuffle’
Alita Harvey-Rodriguez, Managing Director of the MI Academy, an award-winning digital marketing and customer experience consultancy, has noticed five recurring themes that require business owners to shift focus in order to attract and keep staff in a candidate’s market.
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It’s not so much what you say, but how you say it – a good lesson for communication in general, and certainly when it comes to delivering a presentation. Dan Williams, Asia Pacific Business Coach for coaching network EOS Worldwide, suggests that people can receive the same presentation quite differently from each other. So to ensure you reach as much of the audience as possible, great content is important, but it’s also about delivering an experience.
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The latest Working Capital Research report from American Express delivers some of the harsh realities, that people are really hurting out there. Leanne Faulkner, small business mental health advocate and Founder of Fortitude at Work, says it’s important to understand the nuances of small business and not lump the issues into the same bucket as large businesses.
References:
Find out more about Leanne and her advocacy work, or for support services for you and your small business:
- Leanne Faulkner - Founder & Small Business Mental Health Advocate – Fortitude at Work
- Beyond Blue – NewAccess for Small Business Owners
- Beyond Blue – Heads Up
- Australian Small Business Family Enterprise Ombudsman – My Business Health
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Many of us are so wrapped up in work, that we don’t have the space to think and breathe. That’s not good, not only for our physical and mental health, it doesn’t bode well for our businesses either. Productivity expert Donna McGeorge has five simple things you can do every day to give yourself more capacity, the benefits of which are often felt in the future.
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Your reputation is your most valuable intangible asset and critical to sustainable business success. That’s according to Ros Weadman, brand communication and reputation specialist and author of ‘Enhance your reputation: how to build a brand people want to work for, buy from and invest in’. Ros offers her BrandCred Method to building reputation: align your organisation’s culture (what it thinks), communications (what it says), customer experience (what it does), and citizenship (what it gives).
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The performance of most people at work is influenced by the extent to which they feel acknowledged and appreciated. That’s the view of Karen Gately, CEO of Corporate Dojo, who explains what business owners and managers need to consider when implementing a reward and recognition program. She discusses alternative ways to recognise good behaviour – and it needn’t rely on a monetary reward.
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Whether or not you’re looking to sell your business, it’s well worth preparing your business with the intention of a sale. And that means putting protections in place as the business grows, which helps build value and minimise risk. That’s according to lawyer Joanna Oakey, managing partner of Aspect Legal and author of ‘Buy, Grow, Exit: The Ultimate Guide to Using Business as a Wealth-Creation Vehicle’. She discusses some of the areas which businesses owners should protect.
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How much attention do you pay to the way you speak? Do you leave people scratching their heads wondering what the heck you were on about? The ability to persuade and inspire is essential in business, and you do that by the words and sentences you use. Business coach and consultant, Anneli Blundell, has three tips on good verbal communication: think in headlines, employ short sentences, and use simple words.
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Working harder and doing more is not going to make you more productive. You’ll only be more burnt out if you try to simply increase your workload. No, you need to work smarter, and prioritise those activities that produce the results. Productivity expert and author, Donna McGeorge, outlines three productivity myths that hold us back from delivering quality output. She says that by paying attention to the clock in our body, rather than the clock on our wall, we can do the work at a time when our brain and body are ready for it.
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What sets successful people apart from everyone else? What do they have they that we can implement into our own lives? In her research, Mandy Hollway, CEO of Courageous Leaders discovered they possessed common attributes, including resolve, willpower, and determination. She discusses how you too can develop these attributes and apply them to your work and your life.
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All Australian company directors have until the 30th of November 2022 to apply for a new identification number or face possible penalties. The new Director ID registry is being set up by the government in an attempt to combat fraud. In this episode, the Australian Tax Office’s Director of Onboarding for the scheme, Robin Hayes, explains who needs to apply and how to do so.
Reference:
For more information about who needs to apply for a Director ID and by when, head to the Australian Business Registry Services.
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As your typical commercial law firm lawyer, Tracey Mylecharane had spent many years representing business clients in litigation and dispute resolution. A lot of the activity could have been avoided had those businesses put their legal houses in order from the start. Tracey discusses three important business documents all businesses should have to prevent falling foul of the law.
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The disastrous Optus data breach has shown that no company, no matter how large, is immune from cyber-attacks. Businesses of all sizes are being attacked, with one falling victim every eight minutes in Australia. But what should a business owner do if they find that their website or email or business software has been compromised? Should ransoms be paid? In this episode, the co-founder and Chief Technical Officer for Cynch security, Adam Selwood, outlines the steps every business should take if they come under attack.
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What if business owners and managers treated their staff like… humans? Well as far as Mark LeBusque is concerned, not enough workplaces run with humans in mind, expecting a more robotic type response. Mark is a Harvard-trained consultant, author and Founder & Director of The Human Manager. And he has 7 steps to become human managers, with the goal of enabling staff to shine and businesses to grow.
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For some people being able to make difficult decisions is an impossible task, others seem to have a knack for it, which inspires confidence in the people around them. Asia Pacific Business Coach for EOS Worldwide, Dan Williams has seen teams freeze during key-decision moments. He says that when leaders fail to decide they fail as leaders.
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First-world democracies are not only waking up to the mass consumer wastage crisis but developing an entire economy to support a more sustainable approach to the things we have - it’s known as the circular economy. Yasmin Grigaliunas is an entrepreneurial force and the Founder & Chief Evangelist of Circonomy, formerly The World’s Biggest Garage Sale – a profit-for-purpose business, that’s seen Officeworks acquire a 21% stake.
She talks about the start of her upcycling journey and how the rolling success has meant scaling not just the business, but the broad impact on community. In January of 2022, Yas was also named on the Global 100 Inspirational Leaders list, alongside the likes of Jacinda Ardern, Dr. Anthony Fauci, and Sheryl Sandberg – an enormous achievement.
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With the recent Optus data breach impacting around 10 million Australians, the alarm bells are ringing. People have lost confidence in the brand and customers are concerned about if or how they’ll be impacted. But let’s take a step back, the pandemic sped up the adoption of technology by businesses - there’s now a lot more reliance on computer-based programs and digital tools. And with that comes an increased risk of cyber-attacks. That’s according to the Chief Technical Officer and Co-Founder of Cynch Security, Adam Selwood, who describes the current situation as a “powder keg.” You only have to look at the recent Optus cyber security breach. In this episode, Adam Selwood outlines the steps every business should take to make sure that they are cyber secure.
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If you’re looking to hire – like many businesses right now – you probably want someone with experience, right? That makes sense. The mid-career worker is the most sought-after, but what does that mean exactly? Well, as we’re living longer, we’re retiring a lot later; and that means mid-career could be someone in their 50s or 60s. Recruiting specialist Roxanne Calder explains why you should consider the wisdom and experience of workers in their mid-50s and beyond.
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With a large number of stressors now affecting small businesses, many owners are feeling an impact on their mental health. With this in mind, the Beyond Blue orgainsation has set up a new service specifically tailored for small business owners called “New Access.” Mental health coach Kirsty Hull is one of many small business professionals Beyond Blue has trained to assist participants go through a free, self-guided six-week course to help build their mental health resilience.
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A staff member leaving the business could invoke feelings of sadness, goodwill or even relief. Regardless, it’s important for managers to always acknowledge the departing colleague appropriately. Dan Williams is the Asia Pacific Coach for EOS Worldwide, a global network of business coaches and he outlines four key things to do and not to do when delivering the news to staff.
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Protecting assets from risk and unnecessary taxation is an art as much as it is a science. That’s according to Nathanael Lee, partner at Mazars — a leading international audit, tax and advisory firm. In this episode, Nathanael Lee explains how he advises his clients on optimal business and investment structures to achieve asset protection and maximise after-tax profitability.
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In many companies, marketing is often an after-thought, to be done by someone – anyone – who has time on their hands. Marketing guru, Terri Martin, wants to change that mindset, so that businesses prioritise marketing as a lever, which can directly boost the bottom line. Terri has tips on what businesses can do to market themselves better.
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Can doubt be beneficial or is it just a dampener on innovation and initiative? Dan Williams is the Asia Pacific Business Coach for EOS Worldwide he says that the role of the sceptic is a critical one and often misunderstood. He offers three reasons why doubt is not only helpful but necessary.
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The Federal Government’s Jobs and Skills Summit brought Australians together to work constructively on the challenges and opportunities facing the Australian labour market and economy. Leading the charge for small business at the event was Alexi Boyd, the CEO of the Council of Small Business Organisations Australia. She says she went to Canberra with four main issues in mind: industrial relations reform; migration; vocational training, and digitisation. In this episode, Alexi Boyd explains what was achieved at the summit for small businesses.
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It’s not enough to satisfy needs anymore. Instead, great marketing organisations are able to satisfy cravings. That’s according to entrepreneur Roy Osing, who says consumers are willing to pay more money for something they crave than for something they merely need. So, ask yourself this: is your product or service so outstanding that people would be willing to travel miles to buy it?
Reference:
For more information about Roy Osing, or to purchase his book, ‘Be Dead or Be Dead’:
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Surely, there must be something to learn from someone who started a company from scratch and sold it 15 years later for a value of more than $1 billion. Well, David Shein is that someone who is generous to share his business lessons from growing Com Tech Communications (later Dimension Data) as one of Australia’s first unicorns. He outlines his journey in his book, ‘The Dumbest Guy at the Table’. Far from being dumb, though, he’s surrounded himself with very smart people – that itself is a very smart move.
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For many in business, it’s hard to avoid the discounting game. When your competitors are all reducing their prices throughout the year and offering seasonal sales, there’s pressure to reduce the dollar figure on your own price tags. Don’t do it, says entrepreneur Roy Osing. Instead, for long-term success, you should aim to add value and provide premium solutions.
Reference:
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Pamela Jabbour equates uniforms as the great equaliser. That is, no matter how high up or low down you are in the company, you all feel part of the same team, the same brand. That’s just one of the benefits of wearing a uniform, according to Pamela, who is founder and CEO of Total Image Group, which was asked by new Australian airline, Bonza, to design its uniforms.
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There’s some light at the end of the economic tunnel, but not before we have to endure some more pain. That’s according to our regular economics commentator — Economics Professor at the University of Melbourne, Neville Norman. In this latest economic forecast, Professor Norman says further increases in inflation and interest rates, as well as a slowdown in economic growth, are all on the immediate horizon. But he says it’s possible Australia won’t go into recession, and that we’re close to the top of the interest-rate cycle.
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It’s an urgent issue that needs to be immediately addressed: Australian businesses now only have until the end of tomorrow, Tuesday 20th September 2022, to exclusively purchase the domain name of their business or brand, ending in the new suffix “.au”. Then the market opens up enabling anyone to purchase the new .au domain of their choice, opening up the possibility of people purchasing your business name domain with nefarious intent. The CEO of the Council of Small Business Organisations Australia, Alexi Boyd, says she fears that many businesses have no idea the deadline is upon us, and is calling for a broader public awareness campaign.
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According to the Founder and CEO of the Strategic Anarchy business consultancy, the “eight percent” describes that segment of the business community that goes beyond just wanting to create financial success. She helps guide and grow companies dedicated to excellence and making the world a better place. In this episode, Leela Cosgrove describes how she came up with her “eight percent” philosophy, and how her team uses it to promote business growth through sales and marketing.
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It’s challenging for companies across most industries to find people right now. An increasingly popular tool is LinkedIn, where people tend to post a comprehensive list of their work history, like a traditional resume. LinkedIn also allows you to post a job ad, says Karen Gately, CEO of Corporate Dojo. Karen explains what to include in an ad, and how to sift through, hopefully, the tonne of applications you receive.
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Do you often feel like you’re a fraud or a fake? Perhaps you started your business because you were good a particular thing, but then you question whether you’re any good at running a business. These are signs of Imposter Syndrome, and if left unchecked they could impact the very thing you’re unconfident about: your business. Behaviour change expert Suzanne Mercier says there is a cure – she outlines what you can do if you think you suffer from the dreaded Imposter Syndrome.
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According to government figures, a new cyber-attack happens in Australia every eight minutes, and according to the Chief Technical Officer and Co-Founder of Cynch Security, Adam Selwood, it’s a situation that is only getting worse. He says that three in five businesses have already suffered an attack. In this episode, Adam Selwood explains how businesses can brace for potential impact, and where most vulnerabilities lie.
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No matter how wonderful your product is, consumers will remember your brand through their experience with it, be it good, bad or ugly. So, it’s imperative you have people-loving people on the front line, insists entrepreneur Roy Osing, who discusses his own hiring technique. He asks candidates a certain question – some answers leave him with goosebumps!
Reference:
Find out more about Roy Osing, or purchase his book, ‘Be Dead or Be Dead’:
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One of the many things that quickly diminished due to COVID and lockdowns, was our networking skills. Alan Manly OAM, CEO of Group Colleges Australia, encourages us to brush off the cobwebs and reconnect with others face-to-face. He unpacks what’s needed to get back into the herd and network effectively.
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If you communicate, you create and your left brain certainly gets a workout. Building a business is hard work, but taking time to be creative shouldn’t be overlooked. Samantha Parvin is Founder of Parvin Music, a licencing and consulting business that’s connects brands with some of the world’s best musical talent. Sam offers four tips to help grow your business and bring balance to your life.
Reference:
Contact Sam at Parvin Music for a creative approach to music licensing for your business.
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Leadership isn’t all about grandstanding or showing off to prove how charismatic you are. In fact, Roy Osing says, you want to be almost boring, in the sense that you want to make the lives of your employees easier. The “charismatic leader” is just one of the myths that Roy debunks. He’s spent 40 years in executive leadership, including as President and CMO of a telecommunications company, which he took from start-up to $1 billion in annual sales.
Reference:
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As the Buddha once said: “Nothing is forever except change.” But change in a business context can still be met with resistance, rather than acceptance. Change Specialist Esther De La Cruz says business owners need to lead by example and work on their own resilience before they can be their best change manager in the workplace. She says that, by leading with empathy and compassion, the worst resistance to change can be successfully overcome.
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According to government figures, more than a third of Australian businesses are owned by women and that proportion is rapidly growing. But female entrepreneurs still face hurdles not encountered by their male counterparts. That’s according to the Founder and CEO of Strategic Anarchy, Leela Cosgrove, who is one of the most active Australian advocates for women in business. She says that, while it is far more difficult for women to get venture capital or credit, it is home life, and the expectations of male partners, that is proving to be the biggest obstacle.
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There’s nothing quite like the display and performance of the male peacock. In her book, ‘How to persuade’, Michelle Bowden uses the Captivating Peacock as one of her four archetypes of persuasion. In business and in life, how you appear and communicate can directly impact the level of enthusiasm and passion in others.
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Is the idea that trust should be earned and not given, an outdated one? And who has the right to call out bad behaviour I the workplace? Well, Mark LeBusque is a Harvard-trained consultant, and Founder & Director of The Human Manager and he has some strong advice for both and ultimately strengthen the circle of trust.
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The year-old Australian Business Growth Fund, which is a public-private partnership between the federal government and big banks, is already investing tens of millions of dollars in SME expansion. In this episode, the organisation’s CEO and MD, Anthony Healy, explains what businesses can do to qualify and prepare for a multi-million-dollar cash injection in return for a minority stake holding.
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Research shows that more people are disengaged at work than those who are enthusiastic and committed to their work and workplace. Why is that? And as a boss, how do you motivate your own team to perform at their best? Performance and leadership coach, Dan Haesler, has worked closely with elite athletes and corporate leaders. His new book, ‘The Act of Leadership’ offers practical, techniques for leaders to get the most out of their people.
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An acronym on the lips of an ever-increasing number of businesses is ESG – Environmental, Social and Governance. Much of the focus on the environmental component is reducing carbon emissions. Owen Dingle, Partner at financial advisory group, Mazars, explains how being environmentally responsible makes business sense.
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How persuasive are you really? Do you struggle to win more business? Do you want to get better at convincing others of your ideas? Well, if you cultivated some persuasion techniques into habits, you’ll feel more confident to win over the other party. Presentation guru Michelle Bowden spells this out in her latest book, ‘How to Persuade: The skills you need to get what you want’.
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Change is inevitable, but managing it badly can lead to the loss of top staff. So change specialist and director Esther De La Cruz has some advice for you: be as transparent and communicative as possible and you may very well retain some of your workforce. Esther says the responses to change are largely biological, so keeping this in mind when formulating a change strategy is a recipe for success.
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How often do we hear that there’s never enough time in the day? Often, right? Well, perhaps if those meetings were purpose-driven, you and the rest of your team could get more important work done. Leadership and productivity expert Scott Stein says it might help to adopt one of four meeting types – that way, the attendees’ time isn’t wasted and you can you can achieve greater outcomes.
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Change may not always be comfortable but often circumstances demand it, as the last few years have demonstrated. James Smith, CEO at digital agency Smith Brothers Media says there’s often key moments or tipping points, when restructuring your business becomes inevitable. So what should business owners look for and when is a good time to change?
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The social media landscape has changed dramatically in the last couple of years, and businesses need to embrace a new reality. That’s according to the Growth Director for the Attention Experts social media agency, George Hawwa. In this episode, George shares some important tips on how to make an impact in the new environment.
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There are many types of business coaching, whether it’s for you, your team, or the front-line staff. That’s according to Les Watson, who outlines what you should expect from a business coach. Good coaching, he says, is an investment, not a cost – and you can use a coach in any stage of your business journey.
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Keeping up with technology is not just for enthusiasts or developers. Being aware of new technology in your industry, that streamlines process or enhances user experience is critically important, because, as James Smith, CEO of digital agency Smith Brothers Media says, if you’re up to date, your competitors will be, which could mean you’re already behind. James explains how to stay ahead of the game.
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One thing COVID has taught us is that for many businesses work can be done from anywhere. A hybrid model of working is here to stay, says leadership expert Scott Stein. Scott identifies five global trends which are accelerating hybrid workforces. The hybrid model, he points out, embraces different work spaces, not just the home or office.
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Karen Gately, CEO of Corporate Dojo, has seen some horror behaviour from employees who have exited a business. Sometimes, a disgruntled employee who is let go might seek revenge by exposing inner secrets of the organisation. That’s just one example. Karen says you want to make sure that any redundancy you do is handled well, with respect and within the law. Otherwise, the costs and reputation to your business can cut deeply.
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Today marks the start of eInvoicing week which includes a series of events designed to promote this relatively new way to bill your customers. The event is being coordinated by the Australian Tax Office, which is charged with ensuring software providers consistently implement the new eInvoicing standard adopted by the Australian government and to encourage and help businesses adopt the technology. The ATO’s eInvoicing Project Business Adoption Director, Relationships Manager, Larissa Walker, explains the benefits of starting to eInvoice, from cyber security to prompt payments.
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Sue Barrett likens sales prospecting to maintaining a fitness regime: for best results you need to do it regularly and consistently, and not just when you feel like doing it. What stops us from picking up the phone to prospect is a fear of being rejected. Sue says you need to change your mindset and have a healthy belief that your sales is benefiting you and your potential customers.
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The way social media works has changed dramatically over the past couple of years, and most businesses need to adapt the way they promote themselves. That’s according to the Growth Director for the Attention Experts agency, George Hawwa. He outlines his three methods of attracting engagement on social media, explains how businesses should see themselves as content providers, and explains how savvy managers can collect the identities of visitors so as to target them for later promotions.
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Consumers trust word of mouth 2.4 times more than branded content. With this in mind, James Smith, CEO of digital agency, Smith Brothers Media, believes that making people feel like they’re part of the experience, and having users generate their own content for your brand can be a match made in heaven.
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There are four ways small businesses can benefit from an injection of growth capital. That’s according to the CEO and MD of the Australian Business Growth Fund, Anthony Healy. He says swapping a minority share of your business for an large injection of capital can help SMEs accelerate their growth, open new business opportunities, free up resources and provide additional expertise and access to new networks.
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How often have you sent an email unsure whether the person you sent it to would read it? Most of us blithely type an email and click ‘send’ hoping for a good result. Problem is, with so many emails in their overflowing inbox, yours might not ever be opened, let alone acted upon. Productivity and leadership expert Scott Stein, has five mini hacks to help guide the recipient to open and read your email. It’s detailed in his latest book, ‘Leadership Hacks: Clever Shortcuts to Boost Your Impact and Results’.
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New businesses that survey potential customers, and established businesses that make a customer blueprint, are setting themselves up to become a customer-centric success. That’s according to Ruchi Gupta, Founder and CEO of The Launchpad Co. She says that too many small businesses fail to do their due diligence and can rapidly improve their prospects by increasing the value of their customer experience.
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With just seconds to grab people’s attention and make an impact, intrigue marketing is one way business owners can cut through the daily advertising clutter. James Smith, CEO of digital agency, Smith Brothers Media, says any business can do this, just think creatively, be brave and give something new a go!
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Just where does the time go? Do you find that no matter how much you try to get on top of things, there’s just not enough time in the day? Productivity expert Les Watson sees a lot of people are wasting time on things they don’t even realise. Les – also known as the Time Lord – helps us identify seven time-wasting activities, so that we can get more time to work on the things that matter.
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A new public/private partnership — backed by the major banks — has invested more than $50M in growth equity for a selection of Australian SMEs, propelling those businesses to a new level. The Australian Business Growth Fund (ABGF) promises millions of dollars of growth equity to businesses with good prospects in return for a minority share and mentoring. The ABGF’s CEO and Managing Director, former NAB executive Anthony Healy, says the sky is the limit for enterprises that can meet a strict set of criteria.
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Building brand value, rather than brand awareness, and understanding algorithm requirements, is the secret to success on social media. So says George Hawwa, Growth Director of social media marketing agency, Attention Experts. George says the social media landscape has changed dramatically in the last couple of years, and that “likes” and “shares” are no longer a metric of success. He advocates telling your business back story, in compelling ways, to foster business.
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Have you noticed an unwelcome spike in the number of rude encounters? It may result from the anxiety of living with COVID these last few years, as well as the uncertainty of income and the threat of catching the virus. That’s according to organisational psychologist and leadership expert, Joe Hart. He explains what you can do if you are confronted by a rude customer or if one or more of your team snaps at someone.
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We all have stories to tell – they may reveal our vulnerabilities, our very personal thoughts and feelings, but we shouldn’t be afraid to tell them because those who work around us, or who buy from us, will respond positively. Colin Pearce reminds us that we’re not just business people, we’re human beings too!
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As the inflationary squeeze on small business combines with the effects of COVID on the marketplace, there has never been a better time to look for alternative sources of income. The Founder and CEO of The Launchpad Co, Ruchi Gupta, says businesses in many sectors can draw on help from a broad range of sources, from philanthropy to grants and business accelerator programs. Ruchi describes the most likely candidates and where to start looking.
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With 13 years’ experience as CEO at iconic Australian fashion brands, Sportsgirl and Sussan, Colleen Callander is a leader who walks the talk. She says that leadership is inside all of us – you just need the tools to let it shine. Those tools can be found in her book, ‘Leader by Design: Be empowered to lead with confidence in business and in life’. She shares her lessons from 30 years in the fast-paced and competitive retail industry.
Reference:
Colleen Callander’s book, Leader by Design: https://www.colleencallander.com.au/book
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Search Engine Optimization — or SEO — is crucial for any business with an online presence, but many business owners find it daunting. The Studio Hawke company specializes in improving SEO for its clients, and its General Manger, Lawrence Hitches, says there are plenty of things a business can do to rank higher on Goolge Search Results. He advises businesses to look at the structure and efficiency of their websites, and that, with a bit of work, it’s possible to master what he calls the “art” of SEO.
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Jordan Fogarty was just 13 years old when he raised more than $100,000 for domestic violence and women’s refuges. That’s just one example of his life-long entrepreneurial flair, that latest of which is the phenomenal growth of his technology company, Be Media. Launched in 2013, Be Media helps Australian businesses get access to Web3, NFTs and the metaverse. Jordan explains the keys to its success, and how it was acquired recently by Hong Kong-based, Animoca Brands.
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Do you know what you really stand for? Perhaps you’re too busy running your business to ask such deep-seated personal questions. But delve deep you must! says John Di Natale, mentor, keynote speaker and author, because these days it’s more important than ever to consider what you represent. It’s all part of personal branding, he says, it’s important for business, and by the way, it’s not just about you anymore anyway – now the whole team needs to get involved.
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The vast majority of people consume reviews before they purchase, particularly big-ticket items. What we now know is that a video testimonial or review will give an even more powerful incentive for people to buy. Ainslie Williams, CEO of Reel.Reviews, says those visual cues, body language, tone and emotion in video provide a more authentic and compelling form of persuasion than a written review.
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Colleen Callander is a self-confessed recovering workaholic. Indeed, her hard work, street smarts and passion for retail catapulted her to the heights of CEO of Sportsgirl and Sussan. But, on the way to the top, she had faced burnout by saying yes to everything and not giving herself a moment to stop and recharge. Today she understands the importance of setting boundaries to maintain physical and mental health.
Reference:
Find out more about Collen Callander and purchase a copy Colleen's book, Leader by Design
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Have you considered offering pay rises to your staff to reflect the rise in inflation? There’s a lot to consider, including whether you can afford it, whether your staff deserves it, and what the right salary is for your industry. HR expert Karen Gately says the discussion you have about pay shouldn’t be done in an ad hoc way – it should be prepared well in advance and discussed with employees at the right time during the year.
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Too often we’re fixated on finding new customer leads. It’s what sales guru Tony Gattari calls “lead madness”. First and foremost, he says, you need to be able to accurately measure the different variables in your sales and marketing process: customers, transactions, and average dollar sales. If you increase the variables by 10%, you could potentially increase your profit margin by 61%, without having to spend a cent.
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Have you come across an unethical self-promoter? You know the one: someone who claims to know everything, lies compulsively, talks about him or herself, offers too-good-to-be-true promises, and takes advantage of others. They’re not just salespeople, but sales – for whatever reason – seems to get tarnished by the same brush. Sue Barrett, CEO of Barrett Consulting Group, points out the tell-tale signs of an unethical self-promoter, and what to do if you are confronted by one.
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The Reserve Bank of Australia is in the spotlight as its board moves to combat inflation by hiking interest rates — in spite of having promised not to do so. But can the bank have any real effect on inflationary pressures coming from outside Australia? Melbourne University Economics Professor Neville Norman says the RBA needs to take its foot off the brake now or it will risk taking Australia into a recession. He offers advice to small businesses on how to prepare.
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If you want to connect – to truly connect – with the people around you, start telling stories. Because storytelling is a powerful way to reach people at a much deeper emotional level - just ask Colin Pearce. He’s spent a lifetime telling stories and relating their importance in the business setting. It’s scientific, he’ll tell us, as our dopamine, oxytocin and our endorphin levels all start working overtime!
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Many small business owners spend too much time and money outsourcing core tasks like sales and marketing when they should have a handle on them themselves. That’s according to management coach and consultant Leela Cosgrove, who is the Founder and CEO of Strategic Anarchy. Leela says that, if you want to be a good CEO, then sales and marketing are YOUR job, and that to be a good manager, you must get out of your “specialist headspace.”
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Several recent surveys have shown that a huge proportion of Australian SMEs have yet to make the transition to selling online. And of the firms that have tried, many have digital management platforms that are not integrated, leading to some software being neglected or ignored. In an effort to transform the sector, the Federal Government has funded training firm Navii Digital to offer free digital coaching to small businesses keen to enjoy the efficiencies and growth that integrated digital systems can bring. Navii’s General Manager, Despina Karatzias, explains how it works.
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The tough road out of mental ill-health is not to harden up and soldier on. Joel Clapham found that out in the saddest of ways when at the age of 35, his father took his own life. Joel was 16 at the time and severely impacted by his dad’s death. His biggest fear was that he would “follow the same script”. Instead, he’s taken a different road and has founded Hearten Up – helping others, and himself, by being open about mental ill-health. And now he’s taking it to the workplace.
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Economic figures published by the government are leaving small businesses behind, according to the CEO of the Council of Small Business Organisations Australia, Alexi Boyd. She says that, because data is used to form policy, it is crucial that statisticians start breaking down measurements by sector, and that government should start demanding figures that reflect what small business is actually experiencing in the economy.
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Being a coach and umpire at the highest level of elite AFL sport has taught Jeff “the Giesch” Gieschen a thing or two about leadership and the nurturing of star performers. Now he’s transferring those lessons to the business world. Leadership’s tough, he’ll tell us, but fairness, empathy and team spirit are paramount if you want to move from good to great.
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Despite the intensity of competition and the power of consumers, it surprises Roy Osing that most businesses are doing very little to differentiate themselves from their competitors. Many resort to the same clap-trap and aspirational statements. If you really want customers to notice you, Roy recommends using the ONLY statement, i.e., “We’re the ONLY ones that…”. Roy Osing is a former company president and entrepreneur with more than 40 years executive leadership experience. He’s also the author of several books, including his latest ‘Be Different or Be Dead’.
Reference:
Follow the link for more information about Roy Osing, or to purchase his book, ‘Be Dead or Be Dead’: https://www.bedifferentorbedead.com/
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Who wants a more profitable and stress-free business? We all do, right? Well, Tony Gattari of ActionCOACH has eight ways in which you can build a business with more value, and which allow you to free up more of your time. Not only will it be a better business, but a potential buyer will pay top dollar for it.
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An online brand personality helps build an authentic connection with your market. That’s according to Joel Gerschman, CEO of Digital Pilot and The Change Coach, who’s identified 12 personality archetypes to help businesses achieve growth online. Joel outlines the six components to build a successful brand strategy.
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Is your business an all-round nice-guy Tom Hanks type, a fun Adam Sandler, or maybe an elegant Cate Blanchett? Business coach and digital marketing guru, Joel Gerschman, reckons that adopting a Hollywood archetype can help you differentiate yourself from the competitive online world. Joel Gerschman is a leading business coach, best-selling author, co-founder of Digital Autopilot andCEO of The Change Coach, one of Australia's leading digital marketing agencies. He runs through 12 archetypes, all of which convey a meaning to help customers relate to a brand.
References
Find out more about Joel Gerschman and his digital businesses at Digital Autopilot www.digitalautopilot.com.au and The Change Coach: www.thechangecoach.co
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One of the biggest factors holding businesses back from expanding overseas is not knowing where to start. Well, according to Cynthia Dearin of Dearin Associates, you could be missing out on massive opportunities if you don’t give it a go. Don’t rely on your gut feel. To be successful overseas, she says, you need crystal clear vision, a powerful plan and the momentum and resources to make it happen.
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With thousands of government and other grants being offered at any one time, applying for funds can be a fast way to expand small businesses, or keep them thriving. However, with thousands of businesses applying for each available grant, the process can seem intimidating. The Founder and CEO of The Launchpad Co, Ruchi Gupta, says the key to success is to know where to look for available grants, and then seeking advice and help when it is required.
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The Commonwealth Bank, which has about one million small business customers, has come up with what it calls an industry-leading new technology, that allows owners to draw credit from their unpaid invoices. The new product, called Stream Working Capital, promises to unlock capital so that businesses can put extra cash to work. The bank’s Executive General Manager for Small Business, Clare Morgan, explains how drawing immediately on unpaid invoices could revolutionise the way small businesses manage their cashflow.
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As a businessman, John Wood built Fleetwood Corporation – the largest integrated company of its type in Australia, with caravan parks, park homes, lifestyle villages and much else in between. Then he walked away. Disillusionment set in, followed by a hiatus in John’s life as he explored what really matters in business and life. John discovered a transformative way of thinking. It opened his eyes to what’s really possible, and now he’s helping others in business open their eyes too.
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If you are looking to sell your business, you need to build it to a stage that it can run without you. Even if you don’t want to sell, it’s still a worthwhile goal to shoot for. So says Tony Gattari, who has joined one of the world’s largest business coaching franchises, ActionCOACH. Tony takes us through a 6-step process to build growth, a formula which has been tried and tested by ActionCOACH and its thousands of client companies.
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How can you turn the fantastic customer experience you offer into a goldmine? We’ve heard from Darrell Hardidge, CEO of Saguity before, about striving to provide a 10 out of 10 client experience. So, when it comes to selling your business, he says that accurately documenting the results of extreme client loyalty can make a significant impact.
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Barriers to growth are many - none more so than finding capital. Small businesses in particular struggle to find extra money to fund growth because of a lack of time and resources. Business mentor, John Di Natale offers some interesting alternatives to the traditional means to raising capital.
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It’s a new world of communication for small businesses, with customers demanding time and attention on their own platforms and on their own terms. And according to Elise Balsillie, Australian Head of the Thryv business software company, any owner or manager who doesn’t do the work to quickly talk to their customers is being left behind. She says businesses today need to build channels so that communicating with customers becomes seamless, and that businesses need to embrace change if they want to build a sustainable business into the future.
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It’s much tougher to get your message heard these days among all the other messages vying for customers’ attention. Harry Mills, CEO of The Aha! Advantage, says your messages must pass the SAUCE test to pack the punch needed in these days of information overload. It’s detailed in his book, ‘Secret Sauce: How to Pack Your Messages with Persuasive Punch’. Your sales message must be simple, appealing, unexpected, credible, and elicit an emotional response.
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A manager needs to embody a group of distinct archetypes if they are to reach their full potential, according to recruitment expert and Director of the Talent X agency, Marnie Jones. From the pusher to the mentor, the trainer to the policeman, Marnie Jones explains her seven management archetypes and why embracing them all can lead to a better workplace, the retention of staff, and higher profits.
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Culture is often regarded as an advantage of world-class organisations. But, how do you build a great culture and how much does it rest on the person at the top? Business coach Shane Hatton addresses this in his new book, ‘Let’s Talk Culture: the conversations you need to create the team you want’. He discusses five types of conversations leaders should have with their team to help bring their culture to life.
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Discretionary trusts have been popular structures among family businesses and other groups because of their flexibility, their protection against assets, and their limited tax consequences. Evan Beissel of Mazars says you need to be aware of a new guidance proposed by the Australian Tax Office, which has set its sights on trustees. Evan explains what this all means and what trustees should be thinking about when planning distributions.
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The old rules of selling won’t cut it any more as consumers become more savvy and far more cynical. CEO and sales guru, Harry Mills of The Aha! Advantage offers a technique which aims to have consumers persuade themselves to buy.
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The labour crisis gripping the small business sector is putting many owners on edge. Not only can they not find new workers, but there is also a constant concern that top talent could be poached at any time. Recruitment expert Marnie Jones says it’s not just a matter of offering higher wages, and that the best staff can be retained if a company is willing to look at its policies and make changes.
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All the best intentions in the world won’t fix problems down the track if you’ve failed to do proper due diligence. As a lawyer, Jennifer Irwin-Persson has seen a lot of business relationships left in messy and costly break-ups — most of which were avoidable if proper planning was considered in the first place. Jennifer is Principal of JIP Legal, and she explains what small business owners should think about and discuss with a potential business partner before committing — and the list is a long one!
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If you haven’t already, it’s time to automate the repetitive tasks in your business. That’s according to Elise Balsillie, Australian Head of the Thryv business software company. She says most Australian businesses are missing out on sales and growth because they spend too much time on tasks that could be automated. And she says that although the thought of automating might be daunting, the costs of not doing it can be significant.
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The labour crisis being experienced across Australia appears to be getting worse. Marnie Jones, who is an expert in the field and director of the Talent-X agency, calls the current predicament a “vicious cycle.” But she says clever business owners can still stand out from the crowd and attract top staff, with an audit of current employees being the best place to start.
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Those mavericks in your business who do their own thing might be just the people who make changes for the better. Darrell Hardidge of SAGUITY calls them 'positive deviants' and if you think you don’t have any in your business, you might be surprised. Once you find them, Darrell says, you first need to properly engage them to make the most of their talent.
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With staff shortages a big issue in recent times, it’s important to keep your staff happy and motivated so they don’t walk out the door. One thing we’ve learnt during COVID is that working from home has been beneficial to a lot of employees. Many want to continue with that arrangement. But how do you do it well, so it’s a positive for the staff, the boss and the business? Workplace expert, Jo Alilovic discusses her six-step ‘REMOTE’ framework to support a thriving and distributed team.
Reference
For work-from-home resources, go to http://homeforcebook.com/
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The bigger the project, the harder it can be to stay focused – but there are strategies to tackle procrastination. Productivity expert, Dermot Crowley, walks us through those exercises. He says learning how to reduce or eliminate distractions will help keep you focused. Dermot insists on having a plan, otherwise you might be tempted to react to whatever or whoever comes your way.
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Labor is facing some huge external economic challenges that will help to define the new government, according to Melbourne University economics professor Neville Norman. COVID lockdowns are now over, and the economy is recovering with healthy growth, but with the spectre of higher inflation and interest rates, as well as demands for wage increases, it’s a rocky road ahead for the Albanese government. And Neville Norman says investors need not worry about tax reform, because the ALP is gun-shy after losing last time.
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They said they wouldn’t, but we all knew they would. So, it didn’t come as a big surprise when the RBA announced its cash rate increase from 0.1% to 0.35%. Still low by historical standards, Greg Keady of APW Partners explains what the hike means to investments, including bonds, deposits, and property.
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Business leaders need to find better ways to influence others to navigate the world these days, but how?
Gone are the days of ‘hard power’ of command and control – it just doesn’t work in business. ‘Soft power’ of engaging and consulting is better, but takes time. Author Yamini Naidu says a powerful way to influence and inspire staff and customers is through story-telling, by grabbing emotion and connecting with the heart.
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Small business owners who haven’t yet gone digital are wasting more than a day in every week. That’s according to the Head of the Thryv business software company, Elise Balsillie. She says that although the thought of digitizing tasks is incredibly intimidating for some, even taking the first steps can save time and money. She says the trick is to do it in stages — starting off with your company’s biggest “pain points.”
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A little doubt can be a good thing, but too much can stop growth and cripple your business. Coach and keynote speaker, Terry Barridge says confidence comes from doing things you’re familiar with, but if you’re taken out of your comfort zone, do you lose all confidence? In a changing business environment, future leaders need to move out of their comfort zone more often and learn to handle their doubts. Terry has some tricks on how to battle the negative self-talk, build confidence and exorcise those doubt-driven demons.
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Differentiation is fundamental in an increasingly commoditised marketplace, insists consumer behaviour analyst Barry Urquhart. COVID has led consumers to be more socially isolated, which has resulted in more scrutiny of the choices available. You need positive cashflow to reinvest in marketing your product’s point-of-difference in order to succeed long-term.
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An increasing number of business owners are realising that a good workplace culture is important for business health and success. Problem is, they’re not sure what they can do to improve their company culture. To help is culture change specialist, Colin Ellis, who shares a whole range of ideas from his latest book, ‘Culture Hacks’.
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After two years of a pandemic roller-coaster, with interest rates set to rise, and an election to rock things further, now’s time to focus on your business’s finances. Leading Australian financial advisor, Helen Baker, gives her top five financial mistakes businesses should avoid.
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Start on time, finish on time and have an agenda. Sounds simple, but how often do we find ourselves in meetings that don't follow these three principles?
Les Watson, author of ‘Get Back An Hour In Every Day’, discusses how to free up your time at work by following some wise management strategies, along with some innovative ideas to relieve time pressures.
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Fleur Heazlewood reckons that our race for more is reducing ourselves to less. Our health and wellbeing is the ‘less’, while the ‘more’ is the endless cycle of being busy. The answer, she says, is to prioritise our own wellbeing; if we do that, everything else will fall into place. Fleur shares some practical tips from her book, ‘Resilience Recipes: Making space for wellbeing that works’.
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After 30 years of experience, one of Australia’s best real estate agents knows exactly how to navigate the "fee reduction?" question.
If you can explain why your service is better than your competitors, you shouldn’t have to compromise on price. James Tostevin’s passion for his job and disciplined work ethic helps explain why he is so good at what he does, which translates into phenomenal success. And the lessons he gives to Business Essentials can be applied to any business.
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A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them. Often, a self-entitled employee is not particularly good at what they do, they do less work than their peers and add less value. So, how do you handle them? Workplace expert Michelle Gibbings says you need to address their behaviour regularly and methodically. She steps us through the types of conversations bosses should have with them and how to guide their thinking and expectations.
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Focus less on the attributes of your products and services, and more on the way they make your customers feel.
So says Michael Solomon, author of Consumer Behaviour: Buying, Having and Being. He explains, with examples, how it’s important to put yourself in the shoes of your customers to gain a thorough understanding of what they really want from you. He also sheds light on how traditional consumer behaviour is shifting from owning to borrowing, and the blurring of online and real-world consumption.
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In an effort to steer public policy toward supporting small businesses, a peak organisation has drafted a 10-pillar Small Business Charter for lawmakers to follow. The CEO of the Small Business Association of Australia, Anne Nalder, says the charter has been distributed to politicians and public servants from local, state and federal governments. It is a list of guidelines for decision makers across governments to adhere to when formulating policies, so that small businesses end up having a better experience.
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Preparation is so important to telephone sales – have a script, write down key objections, but most importantly "master your mindset". That's the advice from Ashleigh Hoult, founder and director of The PromoDonna. These days a lot of businesses are reluctant to do cold-calling as a business strategy and have lost the art of speaking on the phone. That paves the way for others who understand the benefits of cold-calling, so long as they know the tricks to get to the decision-maker and make a compelling case for your business.
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How we communicate matters very much to business success. It has the potential to influence awareness, understanding, trust, respect and engagement inside the workplace and ultimately staff’s willingness to collaborate. That’s according to Karen Gately, CEO of Corporate Dojo, who outlines her four key priorities to effective communication.
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Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership. Tony Gattari, Founder and Managing Director of Achievers Group, says charisma isn't necessarily the way to achieve great leadership – instead it's making yourself vulnerable and open with your team, and having brutally honest and fearless conversations to build mutual respect.
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A new free trade deal with India has opened up a massive market for Australian small businesses, according to the CEO of the Small Business Association of Australia, Anne Nalder. And she says it’s not too difficult to start selling to India’s massive, and growing, middle class, which is hungry for Australian goods and services. Anne Nalder describes the steps that need to be taken.
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A little doubt can be a good thing, but too much can stop growth and cripple your business. Coach and keynote speaker, Terry Barridge says confidence comes from doing things you’re familiar with, but if you’re taken out of your comfort zone, do you lose all confidence? In a changing business environment, future leaders need to move out of their comfort zone more often and learn to handle their doubts. Terry has some tricks on how to battle the negative self-talk, build confidence and exorcise those doubt-driven demons.
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Access to credit is a significant impediment for the two-thirds of new Australian businesses that are run by women. That’s according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, who says more than 40 percent of women in business say their lack of access to capital is a big barrier to growth. Mr Billson says the system is “wired for blokes,” not supportive of women entrepreneurs, and that public awareness of the problem is crucial to overcoming what is a massive drag on our economy.
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There are four key questions that a business owner needs to ask themselves about why their customers choose their business. That's according to Dan Williams, who is the Asia Pacific Coach for EOS Worldwide, a global network of business coaches.
In this episode, Dan Williams explains how studying your customers can lead to insights and increased profitability.
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The common thread for business survivors of the pandemic is their relative digital engagement, according to Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman. Mr Billson says digitally engaged SMEs are more nimble and robust. He says businesses that have become digitised are 50 percent more likely to be growing, and that it is imperative for hesitant owners to move into the digital world, pandemic or not.
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Don’t give up - do it regularly and consistently and you'll reap the benefits. Just like an exercise regimen, prospecting for clients can be daunting - particularly the cold-calling side. But prospecting is more than just cold-calling, and if done properly it can be bring real benefits to your business. Ingrid Maynard knows - she’s had more than 25 years' experience in sales and she advises businesses on lead generation through her company, The Sales Doctor. Ingrid explains what it takes to be a great prospector.
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The good old days in agency land saw long lock in contracts, mark ups on media buying and the money flowed. At a time when there are more ad, digital and PR agencies than ever, James Smith, CEO of digital agency Smith Brothers Media, explains why there’s a shift in monetization strategy across the industry.
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Many businesses are being held back because their owners either can't, or won't, identify what they are bad at. That's according to Dan Williams, Asia Pacific business coach for EOS Worldwide, a global network of business coaches. Dan says it is crucial for business owners to identify what they "suck" at. He says that by slowing down and taking stock of everything you do, it's possible to identify tasks that you either hate or are bad at. Only then can you work on solutions, which may include outsourcing.
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Payroll is a task which must be done to ensure employees are paid the right award and are paid on time. Is it better to perform this important function in-house, or does it make more sense to outsource it? Donavin van Rooyen, a partner at Mazars, discusses some of the key reasons business decide to outsource their payroll function, as well as other accounting tasks that could be done by a third party.
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We’re living in a quick and changing world; and the rate of uncertainty has made it difficult to plan for the long-term. But plan we must, says an optimistic Nigel Collin. You must find the right balance of planning for the future with the flexibility of shifting course when storms approach. Nigel, who’s weathered many business squalls over the years, offers some guidance for others in business for the rest of this year and beyond.
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Business Coach Dan Williams says he can chalk up most business failures to weak processes. An Asia Pacific business coach for coaching firm EOS Worldwide, he says successful firms need to have strong processes at their core, otherwise their possible growth and ability to scale will be hobbled. And he says strong processes will lead to fewer people leaving the company.
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Google has become almost synonymous with the internet. For many people, it’s the first place they go to find out about a business’s product or service, especially Google reviews. But, what can you do if you receive a bad Google review? Marketing consultant Jessie Weatherley goes through the steps, depending on whether it’s a legitimate or fake review.
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A few years ago, Australian Rules football legend, Rodney Eade, changed his coaching boots for the corporate sector, offering businesses lessons in leadership, especially around the area of change.
Rodney's venture is called Facing Change – a timely initiative as the world of business transforms as never before. Like team sport, he's found building a strong culture in the workplace helps bring the best out of everyone and improves the bottom line.
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Australian domain names are getting a major face lift. From March this year, you will be able to purchase the shorter and simpler “.au” equivalent of your current “.com.au” domain. You have until 20 September this year to do so before someone else does. Web designer Leigh Ericksen discusses the process and what you should do with the old .com.au.
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It’s extraordinary how nimble businesses have been in their response to the crises brought on by COVID, says strategist and facilitator Rosie Yeo. But the pandemic has also held businesses back from planning for the long-term. Rosie is author of ‘Go for Bold: How to create powerful strategy in uncertain times’. She outlines her three Cs to building strategy: creativity, clarity and consensus.
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Some of Australia’s best-known and largest companies are some of the worst exemplars of customer service. That’s according to Milton Collins, Principal of The Action Business Coach. He says one of the biggest mistakes is forgetting or ignoring what the customer wants. Milton discusses all this from his recently released book, ‘Delight, Disrupt, Deliver: Grow your business using the power of small surprises’.
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Mandy Holloway isn't a fan of your typical performance management appraisals which allow managers to hide behind a system.
Instead, she says, managers should talk with their staff more often and in a meaningful way. Mandy outlines the seven types of conversations you should have with your team members on a regular basis to help motivate them and ultimately increase the business's performance.
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Attracting staff in a hot jobs market is a huge problem for businesses across the country. The Asia-Pacific Business Coach for coaching network EOS Worldwide, calls it the “talent lottery.” Dan Williams says employers need to become more astute, find ways to engage new recruits and offer them something they can be part of. He says direct and friendly conversations with staff about their desires, outside of regular job appraisals, can make a big difference. And he stresses that learning why people leave your company is crucial for business self-improvement, and to retain other staff members.
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This country of fire, drought and flooding rains has certainly lived up to its reputation in recent years, and according to scientists, things could get a lot worse. We hear a lot in the news about households that have been affected by natural disasters, but what about small businesses? The Australian Small Business and Family Enterprise Ombudsman, Bruce Bilson, has recently toured Australia’s regional disaster zones to answer that very question by holding 36 community consultations. What he found was that many businesses need to be more tuned in to what can happen in a disaster, and he offers advice on how to plan, prepare and become more resilient.
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The frontline of business is customer service. That's where we engage with customers and – hopefully – persuade people to buy. But, why do some frontline staff fail?
It comes down to a lack of empowerment, according to customer service expert, Michael Carrick. When people feel empowered, they're much better at helping others. When we take care of our own people, Michael insists, our people will take care of our business.
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Accepting that you can safely delegate to trustworthy staff can be difficult for some small business owners. But not handing work over to your employees can actually hold a business back from attaining its true potential. That’s according to business coach Tristan Wright, who says leaving one’s ego at the office door and delegating tasks to others, can lead to better physical and mental health outcomes for the business owner, staff empowerment, and ultimately a more productive, prosperous business.
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Be aware of Business Email Compromise (BEC) scams warns tech expert, Steve Sammartino. He says that scams like these are increasing as improved technology allows scammers to impersonate you and your business. Steve explains what they are and how to protect yourself from them.
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With an election looming, the federal treasurer Josh Frydenberg delivered a budget focused on cost-of-living measures. Michael Jones of Mazars examines the budget from the perspective of family business and self-managed super funds. He says that budget time is always a good opportunity to reassess your own tax and financial situation with support, of course, from your accountant.
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A combination of ego, overconfidence and, at times, ignorance, can lead to business blind spots. That’s according to Tristan Wright, a business coach and founder of Evolve to Grow. He says the way to find your own business blind spots is by becoming humbler and speaking directly to every member of your workforce. And he says asking for ideas for improvement and graciously accepting constructive criticism can expose issues business owners may not have otherwise seen.
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Sure, most things today are digitally and online, but when it comes to building relationships and sourcing quality leads, answering the phone can in in fact be the answer. James Smith, CEO at digital agency, Smith Brothers Media explains why businesses need to lift their game when it comes to picking up the phone.
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Many "new" ideas already exist in some form or other — does yours bring something better to the market? Business Adviser and Author, Alan Hargreaves, has three rules to test a new idea for success: Is it needed? Does it work? Can it be done better? Alan insists if your idea provides more convenience for consumers, it might be a winner.
Reference:
Find out more about the three rules in Alan’s book ‘Management reboot: 52 ideas to make things happen’
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Australians have one of the highest rates of burnout in the world. So, how do workers and leaders handle the emotional, physical and mental exhaustion caused by excessive and prolonged stress? Mark Butler, a specialist in workplace mental health explains how to prevent burnout, and what to look out for if you or your team are suffering.
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Even though, as Simon Reynolds says, Pharmacists are scientists who are released into the retail world with no business training, he’s still managed to build a business that now groups together about one fifth of the pharmacies in Australia. Starting with his father’s two pharmacies in Western Australia, he’s spent the last 20 years building the extremely successful Pharmacy Alliance company, which is a member-based organization providing the benefits of scale to independent pharmacists. Flying by the seat of his pants and without a business plan, he says the secret to his success has been his ability to spot opportunities and then act on them.
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There’s a goldmine of extra income a lot of businesses are missing out on because they don’t follow up effectively. Sales expert and founder of BOOM Sales!, Trent Leyshan, reckons businesses haven’t implemented a proper follow-up process or structure. Trent explains how to follow up, using both traditional and digital methods.
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Business owners can be their own worst enemies if they have a fixed mindset. That’s the view of Tristan Wright, a business coach and founder of Evolve to Grow. He says the way we are brought up can give us a blinkered view of the world and our own abilities. Tristan also says self-belief, the development of good habits, thinking laterally and embracing challenges can all be ways to remove obstacles in the life of a small business owner.
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Your staff really are your number one resource, so to make sure you attract the best talent and are able to hold on to them, looking after them holistically is going to give your business a competitive advantage. Lyndal Hughes, is a senior executive at Q5 Partners, an international award-winning consulting firm that specialises in "organisational change". She explains why Wellbeing is so integral to the culture of a business.
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Borders may have opened and most COVID restrictions dropped, but sometimes drastic labour shortages are persisting for many businesses. With about 750 pharmacies to manage, as well as a head office of 65, Ann-Maree Chadwick has experienced the problem first hand. Ann-Maree is the manager of People and Culture for Pharmacy Alliance, which is one of Australia’s largest pharmacy groups. In this episode she outlines the problem small businesses are facing, and offers some sound strategies for retaining staff, as well as finding new people in a competitive environment.
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As much as we'd wish it, not all staff are high achievers. In fact, some people don't perform up to scratch. So, what can you do about them?
Karen Gately, CEO at Corporate Dojo, has nine solutions to get those underperformers on track. It's about acting early, decisively and honestly, and it's about being able to handle an upfront conversation to deal with performance issues.
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As a business owner, have you let the sales process fall by the wayside? If you’re like many others, perhaps what stops you from selling is fear. Well, according to sales guru Trent Leyshan, you need to regain your mojo. Afterall, he says, sales is the lifeblood of any company. Trent is founder of BOOM! Sales and author of two sales books, Outlaw and The Naked Salesman. He outlines the three key steps you need to take to go from fearful to fearless in sales.
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While staff health is of vital importance as we head back to work, the health of your business is just as crucial. With the flux of the last couple of years, where are things really at, how are things really operating and how healthy is your organisation? Tom Leary, Partner and MD at Q5 Partners, an international award-winning consulting firm that specialises in "organisational change", discusses how to tell if it’s time for a business health check.
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As a result of COVID-19, the big push these days is to go digital in our marketing and communication with customers. But are there inherent dangers in this? Are we forgetting how to interact with our customers on a personal level? Veteran marketing expert and founder of Marketing Focus, Barry Urquhart, says digital communications is just a part of a broader mix of building relationships with customers.
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As the ATO grows in size and its collection of data is becomes more sophisticated, Nathanael Lee of Mazars, expects more audits and reviews from the tax office. Currently, it has a spotlight on private groups, including medium and emerging private groups with wealth over $5 million dollars. Nathanael explains an ATO review process and how to prepare for one if you’ve been approached for a review.
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As a matter of urgency, Australian businesses are encouraged to adopt an enhanced cybersecurity posture. In other words, be prepared for an attack from Russian cybercriminals, warns the Australian Cyber Security Centre. IT specialist Zaun Bhana, says the Australian government’s support for Ukraine and sanctions against Russia, is likely to increase cyber-attacks on our shores. Zaun outlines what businesses can do to protect their systems from the threat.
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It’s a fine line: having the perseverance and grit to constantly manage a business, without succumbing to burnout. Andrew May, CEO of StriveStronger, recognises the challenge businesses face and says looking after your physical and psychological wellbeing is paramount to a healthy business. He says you shouldn’t ignore the signs that your body and mind might be suffering.
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When you find what you love and you can make a buck form it, you’ll never ‘work’ another day in your life. That’s according to Stephen Hunt, whose success stems from a $100 beer garden in his parents’ backyard to building a $100-million beer empire decades later. Stephen’s Hunt Hospitality has a portfolio of seven pubs on Australia’s east coast and employs 350 people. He explains how he has turned good pubs into great pubs, and how passion and drive have led to his success in business.
Reference
Listen to 'The History of the Australian Startup Ecosystem' podcast: https://w2d1.com/subscribe
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In a world that just keeps getting busier, how do we find time to get through our daily tasks? Switching the notifications pings off your computer and mobile phones is one suggestion.
And there are many other strategies from Les Watson, Time Lord and author of ‘Get Back An Hour In Every Day: The A-Z of Being More Productive’. Another is prioritising your tasks by ditching or delegating the less important work. Or even saying No!
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It’s more important than ever to have a written employment contract in place with all your staff, and that includes your casual workforce. That advice is from lawyer Paul Cott, who discusses the rules around casual employment of which business owners should be aware. They include leave entitlements, superannuation, and a cap on the number of hours a casual can work.
Reference
Listen to 'The History of the Australian Startup Ecosystem' podcast: https://w2d1.com/subscribe
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A huge proportion of Australian small businesses will be re-assessing their viability over the next couple of months, and many will close. That’s according to Alexi Boyd, the CEO of peak industry body the Council of Small Business Organisations Australia. She says that many small business owners are exhausted because of the pandemic and will be reassessing their viability. And she says that unless governments come up with better, more tailored assistance, the fabric and soul of what makes communities unique may be lost as big chains take over from small and family-owned businesses.
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Tony Gattari has always been known as a sales guru extraordinaire, from his time at Harvey Norman, where he increased turnover in its computer division from $12 million a year to well over $500 billion. Today, he’s as well known as the guy who’s lost a heck of a lot of weight and is now a specimen of health. Tony explains why maintaining a healthy regimen has been wonderful for him both personally and professionally.
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Who’d have thought, after more than two years we’d still be talking, thinking and take precautions against COVID? And now, finally, the country is tentatively opening up: the doors are open for international visitors, there is less reliance on QR codes and face masks, and even WA is coming back into the fold. Of course, it doesn’t mean COVID’s disappeared completely. It’s still lingering, there are still hospitalisations, and there’s always a threat of new strains. And, so, what should you do to mitigate against the virus? Well, according to Dr Catherine Kelaher, an advisor to the federal department of health, it’s worth considering a risk assessment for your workplace.
FREE WEBINAR
COVID MERRY-GO-ROUND: SEARCHING FOR BUSINESS WINS!
A panel of industry experts discuss both the challenges for business and how to address them from the perspective of people, business and health.
The panel discussion will be introduced by Neville Norman, Professor of Economics, The University of Melbourne.
DATE: Tuesday, 8 March 2022 TIME: 0730 – 0830 PANELISTS: - Dr Catherine Kelaher - Principal Medical Advisor, Office of Health Protection, Australian Government Department of Health, ACT - Rhonda Andrews, Managing Director and Principal Psychologist, Barrington Centre - John Di Natale, Mentor, Keynote Speaker, Coach and Author
Register for the free webinar at: COVID merry-go-round: Searching for Business wins! Tickets, Tue 08/03/2022 at 7:30 am | Eventbrite
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The fundamentals of selling still exist, but salespeople need to fine tune their skills and techniques to get to their prospects earlier in the decision-making process.
That's according to sales and business growth advisor, Rob Hartnett. You need to train your sales staff to be better, he says, in order to create new opportunities, capitalise on them and grow your business.
Reference:
Rob Hartnett, robhartnett.com
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The drastic labour shortages that have been affecting small businesses are “peaking” and should start to resolve soon, according to the CEO of the Council of Small Business Organisations Australia (COSBOA), Alexi Boyd. She says that while it is still the number one problem for small businesses, the “top of the curve” has been reached. Opening international borders will help, but COSBOA says long-term structural taxation change is needed to help people who want to work more hours get the financial incentives they need to do so. And she says that while rapid antigen tests are now cheaper and more available, some businesses are still struggling to keep their workforce and customers safe.
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COVID has brought with it a tsunami of change to our lives, and it’s challenged us to adapt and find opportunities that we would otherwise not seize if the world was in it’s slow-moving normal state. That’s according to John Di Natale who offers his three big factors that emerge from a crisis, like our current pandemic: the way we show up; the way we work; and the way we change.
FREE WEBINAR
COVID MERRY-GO-ROUND: SEARCHING FOR BUSINESS WINS!
A panel of industry experts discuss both the challenges for business and how to address them from the perspective of people, business and health.
The panel discussion will be introduced by Neville Norman, Professor of Economics, The University of Melbourne.
DATE: Tuesday, 8 March 2022 TIME: 0730 – 0830 PANELISTS: - Dr Catherine Kelaher - Principal Medical Advisor, Office of Health Protection, Australian Government Department of Health, ACT - Rhonda Andrews, Managing Director and Principal Psychologist, Barrington Centre - John Di Natale, Mentor, Keynote Speaker, Coach and Author
Register for the free webinar at: COVID merry-go-round: Searching for Business wins! Tickets, Tue 08/03/2022 at 7:30 am | Eventbrite
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The stock market has seen a woeful start to 2022. In fact, according to Elio D’Amato, founder of consultancy firm Spotee, January was our largest market decline in 40 years. Elio discusses what the volatility means to investors, and he guides us through his stocks to watch.
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It’s been a tumultuous two years for business across the country, and even now things don’t seem to want to settle. The uncertainty in the market, including staff shortages, supply issues, rising prices, and the twists and turns of COVID, have made it increasingly difficult for businesses to cope. So, where to from here? For guidance, we hear from leading corporate psychologist and Managing Director of Barrington Centre, Rhonda Andrews.
FREE WEBINAR
COVID MERRY-GO-ROUND: SEARCHING FOR BUSINESS WINS!
A panel of industry experts discuss both the challenges for business and how to address them from the perspective of people, business and health.
The panel discussion will be introduced by Neville Norman, Professor of Economics, The University of Melbourne.
DATE: Tuesday, 8 March 2022 TIME: 0730 – 0830 PANELISTS: - Dr Catherine Kelaher - Principal Medical Advisor, Office of Health Protection, Australian Government Department of Health, ACT - Rhonda Andrews, Managing Director and Principal Psychologist, Barrington Centre - John Di Natale, Mentor, Keynote Speaker, Coach and Author
Register for the free webinar at: COVID merry-go-round: Searching for Business wins! Tickets, Tue 08/03/2022 at 7:30 am | Eventbrite
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Yes, we’re time poor, we’re really just trying to get through the day, so the idea of networking with peers might not sound overly enticing. But the investment could save you so much time down the track. Nick Jonsson, Co-Founder and MD of Asia’s number one Executive Peer Network. EGN Singapore, offers five benefits from investing in peer networks.
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Google processes billions of searches every day. So, how does your website stand out and ultimately reach the top of the search results page? Leigh Hanney, SEO and Analytics Specialist and the Founder of DataCraft Digitial, says it’s a slow burn but there are a myriad of ways to reach people who are searching for the content, products and service you offer.
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With economic figures looking little more than tragic at the moment, Melbourne University Economics professor Neville Norman explains what businesses should watch out for in 2022, and throws in some good advice he’s gleaned from working with larger enterprises. He says sound strategies for all contingencies are a wise and inexpensive exercise to undertake. And he says while we should all watch out for rising interest rates and any COVID developments, he believes a change in government at the upcoming election would make little difference to the world of business in the short term at least.
FREE WEBINAR
COVID MERRY-GO-ROUND: SEARCHING FOR BUSINESS WINS!
A panel of industry experts discuss both the challenges for business and how to address them from the perspective of people, business and health.
The panel discussion will be introduced by Neville Norman, Professor of Economics, The University of Melbourne.
DATE: Tuesday, 8 March 2022 TIME: 0730 – 0830 PANELISTS: - Dr Catherine Kelaher - Principal Medical Advisor, Office of Health Protection, Australian Government Department of Health, ACT - Rhonda Andrews, Managing Director and Principal Psychologist, Barrington Centre - John Di Natale, Mentor, Keynote Speaker, Coach and Author
Register for the free webinar at: COVID merry-go-round: Searching for Business wins! Tickets, Tue 08/03/2022 at 7:30 am | Eventbrite
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To be a better and more productive team member, don't get distracted and don't disrupt others around you. That’s advice from Dermot Crowley, author of ‘Smart Teams: How to work better together.’ Two disruptive patterns we all create at work are emails and meetings. Dermot asks, do you really need to copy someone on a message who doesn’t need it? And, must you always drag someone into a meeting who doesn’t need to be there?
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SEM or Search Engine Marketing is paid or pay per click ads, the ones that appear at the top of search engine results pages and drive visitor action and engagement. Leigh Hanney, an SEO and Analytics Specialist and the Founder of DataCraft Digital, is a huge advocate of SEM and he outlines five ways that business owners can build an SEM strategy.
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Are you and your staff slowly heading back to the office? (COVID restrictions permitting, of course!) It’s not easy to manage. Not everyone’s as enthusiastic about it as you might be, so don’t be surprised if your request is greeted with a “Thanks but no thanks, Boss - I’ll see you on zoom!”. Leading demographer Mark McCrindle has been researching the latest on who wants to work where, and why, and in the mix of it all there are leadership lessons for us all.
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It can indeed be lonely at the top with executive loneliness being a very real issue. Exacerbated by the pandemic, executive stress can lead to some very serious consequences. Nick Jonsson is the co-founder and MD of EGN Singapore, Asia’s number one Executive Peer Network. He’s also the best-selling author of ‘Executive Loneliness’, a book he wrote after going through his own challenging period of anxiety and depression, revealing insights about executive-level stress and how he found his way through it.
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If your team isn’t performing as best as it should, perhaps the reason is you. The ingredients to building a successful team comes down to the boss’s accountability, ownership and leading by example. That’s according to Karen Gately, CEO of Corporate Dojo, who offers a six-step solution for leaders to effectively influence the success of their team.
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What's your story? Every business has one, and it will help you better connect with potential customers by telling it. Sales expert Colin Pearce says storytelling works if you want to build brand value. Stories move people and they’re a wonderful way to create memorable experiences about your business which will build loyalty and keep your customers coming back.
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Rather than the big sales tactics it can be the smallest tweaks to your website that can drive the biggest conversions. Leigh Hanney, SEO and Analytics Specialist and the Founder of DataCraft Digital, explains that Conversation rate optimization or CRO is the enhancement of the website experience for your visitors, thereby increasing the conversion rate from your marketing efforts. Leigh offers his 5 top tips to increase this conversion rate.
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Changes to superannuation contribution rules means that substantial tax deductions and a boost to your super balance can be made by people finding themselves in the right circumstances. Mazars Australia Senior Manager Joel Orbita says that anyone who has not regularly maximized their super contributions may be able to catch up by increasing their current super contributions using prior year unutilised allowances. This can take the tax sting out of a capital gain!
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After two years of COVID, retail sales are still down as consumers are more risk averse and less willing to go out and buy. With fewer leads on offer, sales expert Tony Gattari says your sales plan needs to include a better conversion rate than before the pandemic. That includes a combination of traditional off-line activity as well as clever online processes. Tony reflects on the last two years and how COVID has fundamentally changed many industries.
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Sales isn't just about turning up and relying on your instinct or other skills. Each customer is different with his or her own wants and needs, and you need to prepare for each one.
Rachel Bourke of SalesSPACE says salespeople should go through checklists before even stepping into a sales meeting. Rachel's sales meeting preparation pack includes a personal checklist to ensure you look the part and are speaking the language of your prospects.
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Whether retirement is a long way off or just around the corner, it’s something you should always be planning for. But, retirement can be complex. You need to consider investment assets, tax implications, downsizing, superannuation and whether your money will last. Noel Whittaker, Australia’s most trusted finance writer, explains what you need to consider when investing in your future.
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Purchasing large household items online is risky. They’re often costly and if they need to be sent back, it’s an effort in time, energy and additional cost. But online rug retailer, Miss Amara, is changing this perception with risk free purchasing. Co-Founders Alexandra Tanya and Aaron Weller explain what’s different about their offering and why their sales figures are through the roof.
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In spite of the pandemic, it’s still a good time to expand your business wings abroad, according to Anne Nalder, the founder and CEO of the Small Business Association of Australia. She says technology now allows even the smallest of businesses to grow by tapping into vast overseas markets. And by starting to generate income from foreign customers, businesses can remain stable when there is disruption at home.
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Google Analytics can seem intimidating, but without question it should be the foundation for all of your digital marketing - monitoring and guiding you towards successful outcomes. Leigh Hanney, SEO and Analytics Specialist and Founder of DataCraft Digital, offers five ways that Google Analytics can help support your marketing strategy.
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Are you sick of not charging enough for what you do – but you don’t dare jack up your prices in case your customers desert you in droves, then sit back and listen to some salient advice from Australia’s number one business author, Andrew Griffiths. Enough’s enough, he’ll tell you. Be brave and take a leap into “expensive” territory. It’ll transform your business – and your life!
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As people spend increasing amounts of time online, it's worth being strategic about how your business uses social media and other online tools to target potential customers. But, how much time do you really need to invest in making it work?
That's one of the biggest misconceptions about using social media, says business consultant, Nicola Moras. Author of a new book, 'Visible'. Nicola says you don't need to be everywhere on social media and you don’t need to spend countless hours posting, updating or sharing content.
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Life, income and TPD (total and permanent disability) insurances are often included in a superannuation policy. That might be fine to some people, but it could impact the eligibility requirements and tax paid when a claim is made. Jackie Crane, Life Risk Adviser with Personal Risk Professionals, takes Clive Todd, Partner at Mazars, through the ins and outs of super insurance.
Any information or advice provided is general and does not consider your personal circumstances – it might not be appropriate to your situation. Please seek professional advice before making any financial situation.
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Waiting an unreasonable time for big companies to pay their bills could soon be a thing of the past, thanks to the Federal Government’s new Payment Times Reporting Scheme. Under the system, companies will have to publicly disclose how long they are taking to pay their small business clients. Even though it has only become law this year, the small business minister says the scheme has already had an impact, because the big end of town is so worried about being named and shamed.
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As a health-conscious foodie, Jordyn Evans was unimpressed with the line-up of old, traditional spices and seasonings on the supermarket shelves. They were full of sugars, preservatives and artificial flavours. So, she decided to start her own range - Mingle Seasoning, which is now sitting beside the older brands at Coles, Woolworths and at more than 2000 other stockists across the country. From humble beginnings at her mum’s kitchen table, six years ago, to a multi-million-dollar enterprise today, Jordyn relays the challenges and successes of her business journey.
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When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour. Customer service expert, Monique Richardson outlines strategies businesses can adopt to handle customers in different challenging situations.
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There is, as they say, a first time for everything. And that includes stepping into a leadership role. To help first-time managers, we hear from leadership expert Anna Marshall, founder of People Mastery and author of ‘On you marks, get set…LEAD!: A beginner’s guide to people leadership’. She outlines her five essentials for business leaders.
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Everyone has a role to play in a winning team — and leadership is an important part of that. Having played 378 games for the Essendon Football Club, footy legend Simon Madden has proven his mettle on the field both as a player and as a leader. And now, as founder of Simon Madden Consulting, Simon advises organisations on how to build winning teams. He says if you can improve your people, you can improve your business.
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Paul Taylor knows resilience better than most. A current PhD student in Applied Psychology, Paul’s a former Airborne Anti-submarine Warfare Officer in the Royal Navy, a former professional boxer, Australian Fitness Industry presenter of the year, and founder of MindBodyBrain Performance Institute. He offers seven daily rituals that can help boost brain performance and shares his tips on how to build resilience.
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If tyre kickers are tying up your time seeking quotes and proposals without coming through with the work – then it’s time to call them out. Preparing detailed proposals is a time-consuming part of a sales person’s job. There’s a substantial cost involved, says respected sales expert Sue Barrett, Director of Barrett Consulting Group, and you can’t afford to waste time if that client seldom or never comes back with the goods. Tyre kickers, Sue warns, may be after more than you think when seeking a proposal from you.
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The Federal Government’s new compulsory company directors’ register will be a good thing for small businesses and sole traders. That’s according to Anne Nalder, the CEO of the Small Business Association of Australia. The directors of every company – large and small — are being required to personally register in the new system, which Anne Nalder is calling a necessary evil.
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How does your brand stand out from your competitors? Do you use tired, cliched images on your website, or are you a bit more creative? Brand creator and consultant, Bec Hughes, says to succeed in brand design, you need to provide memorable experiences for your potential customers.
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Yes, we could all manage our time better. And the best way to do it? Kate Christie will tell us that we must stop thinking “management” and start thinking “investment”. Because time is a very precious commodity and we need to make sure we’re getting the best return on it. In fact, Kate, a time management expert and Founder and Director of Time Stylers will tell us that the investment approach will help us recoup 30 hours a month, every month. And what should we do with all that time? Spend on ourselves!
Reference:
Order a copy of Kate Christie’s book, “Me first: the guilt-free guide to prioritising you”
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If you’re thinking about hanging up your hat and passing the business on to the next generation, is the current business structure the right fit for the next in line? Evan Beissel, Tax Partner at Mazars, says it might be worth considering a restructure. He says a major factor in business restructures is tax, which can be mitigated by using the right concessions, including CGT rollover concessions.
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If you don't have strategies to tackle the onslaught of incoming emails, you'll spend even more time trying to find the important ones and be distracted by the ones that are less so.
Email expert Steuart Snooks of Solutions 4 Success has a tonne of tips to manage your emails and get more time back in your day.
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The coming year looks set to be marked by encouraging economic growth, but also interest rate rises. That’s according to Melbourne University Economics Professor Neville Norman, who says the Reserve Bank urgently needs to break its promise of no new interest rate hikes until 2024 or it may threaten the housing and stock markets.
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Writing down your goals is one thing, but following through on them to achieve success is quite another. You could do worse than follow the advice of entrepreneur Matthew Michalewicz. He has developed and grown several technology companies in the US and Australia, his last achieving revenue from start-up to $20m in just 7 years. A much sought-after speaker and now co-founder and managing director of Complexica, Matthew shares his secrets to business and life success.
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As painful as it is, like ripping off a Band-Aid, sometimes you just need to have a chat with a difficult staff member.
It’s never easy to confront an employee with an ongoing problem, but putting it off could lead to the issue worsening over time. Marita Ryan, Director of Marita Ryan Consulting, has some useful tips on how to conduct a critical conversation, which can actually help build trust and respect from the employee and indeed the whole team.
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The labels marketers use to describe consumers no longer serve the purpose they used to. That’s according to customer engagement expert, Michael Solomon, whose book, ‘The New Chameleons’, outlines how consumers defy the categories in which businesses often put them. The world today has made our lives more complex and so too the job of the marketer. Michael says the first step is recognising that demographic dichotomies are disappearing, and that technology has eliminated the need to deal with large, homogenous segments.
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How can you expect to please your customers when you’re determined to keep putting them “right” all the time? It's easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that's not what the customer is looking for from you. Martin has examples of sales staff correcting their customers, and of companies enforcing rules that could be pushing people away.
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Imagine setting yourself the challenge to run 250km in the searing heat of outback Australia. What lessons would you learn about yourself that you could apply to other aspects of your life, like your business? That’s what Kay Bretz set out to discover with his first ultramarathon – the Big Red Run in Birdsville – where he beat the race record by five hours. He’s since run multiple ultra-distances and was awarded the Australian Ultra Performance of the Year in 2019. The challenges he’s faced in his sport of choice has helped in many ways with his business success.
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It’s something a lot of people would never admit to being. Insecurity manifests itself in many ways but can have a devastating effect if left unchecked and unresolved. Jaemin Frazer has made it his life’s mission to help people overcome their insecurities. He’s founder of The Insecurity Project and author of 'Unhindered: The Seven Essential Practices for Overcoming Insecurity'. In this episode Jamein outlines those seven practices to unlock yourself from self-doubt and fear.
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For many companies, transitioning to more digital processes was something they were considering but not rushing into. COVID has accelerated a digital transition by an average of 6 years, with businesses rushing to incorporate digital strategies, to mitigate for future pandemics or disasters. But what about hospitality, one of the hardest hit industries? Well Paul Hadida, General Manager at SevenRooms explains that rebuilding begins with data and automation.
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Have your ever wondered how the best salespeople win over their clients? With decades of experience, Mike Adams says the common thread is storytelling. Mike insists stories help establish rapport and trust, inspire action and close the deal. He shares tips from his book, ‘Seven Stories Every Salesperson Must Tell’, based on extensive research and his own international sales career.
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Risk taking should be encouraged if you want to see your business innovate. That’s the message from Amantha Imber, CEO of Inventium and author of ‘The Innovation Formula’. In the book she highlights fourteen science-based keys to business innovation and she discusses some very practical ideas that business leaders can immediately implement.
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What’s worse than having people talk about you behind your back? In a business sense, it can be worse if nobody’s talking about you at all. So, if you want your brand spoken about, it’s best that you control what people say. You can do that by telling your own stories. These days more and more businesses are discovering the powerful benefits of brand storytelling. Gabrielle Dolan is a business storytelling expert who shares ideas from her book, ‘Magnetic Stories: connect with customers and engage employees with brand storytelling’.
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Being a coach and umpire at the highest level of elite AFL sport has taught Jeff “the Giesch” Gieschen a thing or two about leadership and the nurturing of star performers. Now he’s transferring those lessons to the business world. Leadership’s tough, he’ll tell us, but fairness, empathy and team spirit are paramount if you want to move from good to great.
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Because of COVID-19, 2021 has brought immense opportunities for online businesses. Gabby Leibovich describes the current digital market and reflects on his own success of building and then selling the Catch group of companies for more than $1 billion. Gabby and his brother Hezi have written about their journey and they offer more than 200 tips for those looking to build their own digital empire in their new book, ‘Catch of the Decade’.
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Much has been said and written about entrepreneurs and the success borne from those committed to building and growing their own business. Less appreciated are the “intrapreneurs” – those talented employees who are as committed to your business as you are. It’s those intrapreneurs that Gabby Leibovich and his brother Hezi recognised and rewarded to help grow Catch, Menu Log, Scoopon, Luxury Escapes, and other businesses, which they sold for a billion dollars about a decade after launching.
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In 2006, Gabby and Hezi Leibovich launched Catch of the Day, a website selling just one deal a day. By 2010, it was Australia’s number one shopping site, and in 2019 they sold the business to Wesfarmers for a whopping $230 million. How did they do it? Well, it’s detailed in the brothers’ new book: ‘Catch of the Decade: how to launch, build and sell a digital business’. Gabby shares his tips and his journey over three episodes for Business Essentials Daily.
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Promising your employees bonuses or promotions, but never following through is known as “breadcrumbing”. The term originates from modern dating, where someone is being led-on with small morsels of interest, like phone calls and texts, but nothing eventuates. Karen Gately of Corporate Dojo says breadcrumbing in the workplace is dishonest, disrespectful and unfair. A more effective way to motivate staff, she says, is by being proactive and clear about individual expectations.
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It’s important to have a decent break to recharge the batteries for the year ahead. Business coach Emma McQueen offers her top tips on what you can do over Christmas to prepare for 2022. She also discusses the worthiness of New Year’s resolutions, as well as her outlook for business in the coming year.
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There’s nothing good about bad bosses. Often, they are the reason a workplace is toxic, they can lead team members to suffer stress and mental health problems, and they’re the cause of staff turnover. However, bad bosses are not necessarily bad people – and they can learn to be good or even great. That’s according to workplace expert, Michelle Gibbings, who shares lessons from her new book, ‘Bad Boss: what to do if you are one, manage one or work for one’.
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They say, you are what you eat, and with good reason. The Western diet with its highly processed foods, sugars and salts, can make you feel drowsy, lead to weight gain and even diabetes. Dietitian Kate Save discusses the impact of a poor diet, and she outlines a lifestyle which will make you healthier, happier and more energetic – all of which are important to running a successful business.
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The world’s cyber criminals appear to have noticed that more businesses have gone online over the pandemic period, with a 13% increase last year in scam activity alone in Australia. And it isn’t only big firms that are being affected. The head of Information and Cyber Security for MYOB, Peter Wolski, gives some advice on how to protect your small business.
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Small Business Australia has launched a new “Keep Well and Buy Local” campaign so as to help businesses struggling as a result of the pandemic. The organisation’s Executive Director, Bill Lang, explains how big businesses are coming to the rescue for some of the half of small businesses fearing for their future.
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‘It’s All Possible!’ – the book title sums up Rob Hartnett's positive approach to personal development and business. From positive thinking to positive action, he says we can all achieve our dreams.
Rob outlines his four-step possibility system to help us all achieve our goals. He combines his own story of personal development and achievement, with the inspirational stories of other everyday people who have overcome challenges to reach remarkable success.
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If you find you don’t ever have enough time in your day, it might be because you are saying yes to everything that comes your way. Business coach Les Watson – aka the Time Lord – says you need to filter out those requests from people that take you away from the important things, whether it’s in your business or in your life. If saying no is just too hard, Les has some tips on how to do it without it coming across as rude or not caring.
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One of the best sales opportunities that's often ignored is customer enquiries from inbound phone calls. Colin Pearce explains how to win long-term loyal customers with his six-P's approach.
When the phone rings in your business, Colin insists, be prepared to answer promptly. And then, be positive from the outset, be precise when scheduling an appointment, be personal, and – most importantly – be polite.
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A coach of coaches, Remi Pearson has built an international training business by practicing what she preaches. In her book “Simple Strategies for Business Success,” she promises to reveal how to dominate markets and conquer competition by giving value to customers, rather than just seeing them as a source of cashflow.
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The price of your favourite cup of coffee is about rise by around a dollar thanks to a perfect storm of supply issues, bad weather and changing economics in the countries that traditionally grow the bean. The Managing Director of Café Culture International, Sean Edwards, outlines the reasons behind the price pressures, and looks at the impacts in a café industry that has lost about a quarter of its members due to COVID closures.
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It might be that you meet someone that comes across as your new best friend, but the charming behaviour of a sociopath is merely a front for their own selfish intentions.
The best thing you can do, says Professor Gary Martin, is not hire them in the first place – but it's not always easy to spot someone with sociopathic tendencies. Professor Martin, CEO of the Australian Institute of Management in WA, takes us through six signs to determine if there’s a sociopath lurking in your business.
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By employing what she calls her “Critical Alignment Model” for both herself and her clients, Remi Pearson has built an expanding, international coaching institute. In one of her many books "Disruptive Leadership: Four Simple Steps to Creating the Winning Team," she explains how to question the status quo so as to build better businesses.
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If COVID-19 has taught us anything over the last 18 months, it’s the importance of workplace culture. Greg Halse, Partner at Mazars, says now is a good time to connect with your people, and understand what motivates them. It helps to nourish a sense of pride and purpose, and allow social connection to flourish within the team.
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Making important decisions in an uncertain environment can not only be crucial to the success of a business but it can also play havoc with the decision-maker’s personal state of mind. Management Consultant Roger Perry explains how to lessen stress when it comes to making important decisions, and how decision makers should stand back and look at how they go about the process.
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Start-up life is never easy, but entrepreneurs are born with an innate desire to create and build. There are however some well-worn pitfalls that entrepreneurs keep tripping up on. Tara Shelton is founder of a number of successful businesses, including 'Dream & Do', a creative agency that helps start-ups build their brand and communications. She says that she’s seen it all before — the good, the bad and the ugly — so, she’s identified 7 deadly sins that entrepreneurs keep making but need to avoid.
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Automation and systemisation might work at the supply chain level or in fast-food production, but be careful about being too efficient with your customer communications. You don’t want to ruin your customers’ experience. That’s according to sales guru, Sue Barrett, CEO of Barrett Consulting Group. She outlines the three C’s of customer centric experience: clarity, consistency and communication.
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Andrew Ford, Founder of Social Star, has turned the elevator pitch on its head with his own pitch structure which aims to be more conversational. The standard elevator pitch, he insists, is one-directional and lacks true engagement. With practice, your pitch shouldn't feel like selling; instead, it should feel like you're providing answers to someone's questions. The challenge Andrew sets out to solve is getting them to ask you questions.
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The past year was certainly one marked with COVID outbreaks and restrictions, but 2021 also saw huge growth in shares and house prices underlined by bargain-basement interest rates. Melbourne University Economics Professor Neville Norman looks back at 2021 by comparing it to the preceding decade, and outlines where the 2021 federal budget got it wrong.
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If you want your team to be fully committed to your idea, first it's worth spending time with them to connect and develop a level of trust. That's according to Simon Dowling, business coach and author of ‘Work With Me: How to get people to buy into your ideas.’ You’ll achieve the best results, he insists, if you have a team who’s as enthusiastic and willing as you are about your idea.
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The swings and the roundabouts of running a business can be stressful at the best of times. But it doesn’t have to be that way, according to business consultant Roger Perry. He advises his clients to build business resilience by concentrating on two key aspects of their enterprise: what he calls organisational fortification, and organisational adaptability.
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Do you often feel like you’re a fraud or a fake? Perhaps you started your business because you were good a particular thing, but then you question whether you’re any good at running a business. These are signs of Imposter Syndrome, and if left unchecked they could impact the very thing you’re unconfident about: your business. Behaviour change expert Suzanne Mercier says there is a cure – she outlines what you can do if you think you suffer from the dreaded Imposter Syndrome.
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Sometimes your most talented employees are also the hardest to manage. How do you keep them in line?
It’s a common dilemma for business owners. The standout performers in your business are often the hardest to manage. They make good money for you but in the process, they upset others and can be unwieldy in conforming to the best interests of the business. Aaron Goonrey, Partner at Lander & Rogers Lawyers, highlights three types of talented but tricky staff and what you can do to manage their quirky behaviour.
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At a time when many small businesses are already struggling, a global energy crisis is promising to spark an electricity price shock. To make matters worse, it appears a large proportion of Australian SMEs are spending more than they need to on electricity. A study by the Australian Competition and Consumer Commission (ACCC) has shown 16 per cent of Australian small businesses are missing out on cutting their power bills by more than a third. The ACCC Chairman, Rod Sims, says saving hundreds of dollars can be as easy as making one phone call.
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Sure, it’s easy to be a fine upstanding business citizen when everything’s going well. But what happens if times get tough – like now? Are you tempted, just a teeny bit, to compromise your integrity for the sake of a few dollars more or just to get that deal over the line? Well don’t be, warns veteran business coach, Alan Rodway. That slippery slope will lead you nowhere.
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The relentless nature of running a small business, tied up sometimes with family demands, can tire out the best of us. But your energy levels are a key to business success. The Managing Director of Bevington Group, Roger Perry, says mindfully maintaining energy levels is crucial for business success. He offers sound advice on how best to attain peak energy but warns that it can often require a change in mindset.
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No matter how much you try to plan your day, do you find yourself interrupted or going over the allotted time? Perhaps the answer is a Pomodoro kitchen timer. Business coach Les Watson – aka the Time Lord – explains how the useful device can break work into intervals of 25 minutes to allow you to concentrate on the task at hand and get more done during the day.
Reference
Les is offering four weeks of complimentary coaching. Visit creatingsuccesscoaching.com.au/contact and quote ‘Business Essentials Daily’.
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The workplace should be one that is safe and free from discrimination, bullying and harassment. To help ensure the workplace is safer for employees, a new bill comes in effect today which aims to prevent sexual harassment. Cheryl-Anne Laird, HR and industrial relations expert and Partner at Mazars, explains the Sex Discrimination and Fair Work (Respect at Work) Amendment Act 2021 and what it means for businesses across the country.
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You’ve tried everything including mediation to settle a dispute, but nothing’s worked. Despite the costs involved, and the time and emotional energy required, court action sometimes seems the only way forward. Paul Brennan of Brennans Solicitors discusses the litigation procedure.
Reference
Find information on all the topics Paul’s discussed over the last several weeks in his e-book ‘The 10 Greatest Legal Mistakes in Business…and how to avoid them’ and for additional legal advice for your business, you can contact Paul at paul.brennan@brennanlaw.com.au.
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Sales and marketing, it rolls off the tongue, but these two disciplines working in harmony, can sometimes be a struggle. In a landscape entirely reshaped due to technology and the pandemic, selling like we used to, is a thing of the past. So how can we optimise these two powerhouse specialities for selling in a new world? Adele Crane, CEO of Sales Focus Advisory explains in her new article – Finding New Customers to Increase Sales.
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There have been some big changes to regulations for franchising in 2021, with alterations to the way disputes are resolved, and new disclosure requirements the government says will adjust the balance of power in the relationship between franchisees and franchisors. But the Federal Small Business Minister, Stuart Robert, says more is to come, with the establishment of a central Franchise Disclosure Register, which is designed to be a “one stop shop” for people looking to invest in a franchise.
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How do you offer more value to your customers and to the people around you? It starts by understanding what “value” actually means. Mark Carter has studied the meaning of value for almost 20 years, and writes his conclusion in his new book, ‘Add Value’. He identifies 5 values which can help enrich our lives and our businesses.
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What sets successful people apart from everyone else? What do they have they that we can implement into our own lives? In her research, Mandy Hollway, CEO of Courageous, Leaders discovered they possessed common attributes, including resolve, willpower, and determination. She discusses how you too can develop these attributes and apply them to your work and your life.
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They can be annoying and time-consuming, but without written agreements you could be in a world of hurt should things turn sour. That's the advice from Director of Vault Legal, Ryan Solomons, who’s seen handshake agreements result in bankruptcy. Ryan offers 5 reasons why documenting agreements should be standard practice for business owners.
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Lawyers at 50 paces can break the toughest entrepreneur. Involving women and men in suits to settle a legal dispute can take time and cost a motza. Don’t turn your nose up at mediation - Solicitor Paul Brennan says it works.
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The performance of most people at work is influenced by the extent to which they feel acknowledged and appreciated. That’s the view of Karen Gately, CEO of Corporate Dojo, who explains what business owners and managers need to consider when implementing a reward and recognition program. She discusses alternative ways to recognise good behaviour – and it needn’t rely on a monetary reward.
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How much attention do you pay to the way you speak? Do you leave people scratching their heads wondering what the heck you were on about? The ability to persuade and inspire is essential in business, and you do that by the words and sentences you use. Business coach and consultant, Anneli Blundell, has three tips on good verbal communication: think in headlines, employ short sentences, and use simple words.
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If your website can’t be found at the top page of a Google search, you basically don’t exist. Sounds harsh, but that’s the reality, according to digital marketing guru, MC Carter, Director of Practice Paradox. Good SEO – or search engine optimisation – will help elevate your website on the coveted first page of Google Search results. So, what constitutes good SEO? Well, it’s important to provide engaging content, and that means informative and well written blog articles. MC provides seven key tips on writing great articles for your website.
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Most investors are looking for a good deal to refinance their loans to take advantage of historically low interest rates. Tax expert Michael Jones, Partner at Mazars, explains important tax differences between loan offset and redraw facilities – a key guide to optimizing your finances.
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If you forced yourself to do a six-hour workday, could you do it? Entrepreneur Steve Glaveski and his team gave it a go and discovered that in fact they could achieve all their goals in shorter days, which gave them more time to do the things they wanted. As a consequence, they lead happier and more fulfilling lives. Steve Glaveski has written about this in his book, Time Rich: do your best work, live your best life. He shares very practical ways to get more time back in your day.
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Your business has grown to a size that needs help with HR. You can’t justify employing HR within your ranks, so you might need to outsource the function. Ilona Charles, CEO of shilo.people, says If you’re hiring staff, you need to ensure the employment fundamentals are in place: contracts, payroll with relevant pay scales and awards, superannuation and insurance, and policies compliant with employment laws.
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If you communicate, you create and your left brain certainly gets a workout. Building a business is hard work, but taking time to be creative shouldn’t be overlooked. Samantha Parvin is Founder of Parvin Music, a licencing and consulting business that’s connects brands with some of the world’s best musical talent. Sam offers four tips to help grow your business and bring balance to your life.
Reference
Contact Sam at Parvin Music for a creative approach to music licensing for your business.
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The amount of time and resources you spend building a new website is almost wasted if it doesn’t generate business leads. MC Carter, founder and director of online marketing agency, Practice Paradox, provides his six-step process in developing a lead-generation website. He says, it’s a regular and consistent ongoing commitment, but well worth the effort to grow business.
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A confidentiality clause is one way to protect your business secrets from a departing employee. It helps of course to understand what your secrets are, says Paul Brennan, Principal at Brennans Solicitors. Paul guides us through what to do before heading to court.
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Sue Barrett likens sales prospecting to maintaining a fitness regime: for best results you need to do it regularly and consistently, and not just when you feel like doing it. What stops us from picking up the phone to prospect is a fear of being rejected. Sue says you need to change your mindset and have a healthy belief that your sales is benefiting you and your potential customers.
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The making of a high-performance team doesn’t always come easy, especially when feedback is a key part of the process. Gavin Mahony of Leading Teams says providing feedback is crucial to building resilience and peak performance.
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There’s a sure way to discover new opportunities as you head out of lockdown – and that’s by collaborating with others.
Don’t expect the old world, pre-pandemic, will return as normal. And don’t think you have to go it alone to solve the problems of the world. Frank Wyatt, Strategic Advisor at Enterprising Partnerships, facilitates round table discussions that have enabled businesses of all kinds remodel their businesses - and it’s been transformative.
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As house prices continue their meteoric rise across the country, is now a good time to invest in property? Whether you’re a first-time investor or more established player, Nic Don of Odyssey Financial says you need to keep your emotions in check. He explains negative gearing, if location is important, and whether superannuation could and should be used to invest in property.
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In 2005, Rachael Robertson gave up the comforts of home to lead a team of fellow expeditioners to Antarctica. Her 12 months included managing a small group in the dark depths of an Antarctic winter. That experience and subsequent extensive research has shown that a focus on respect drives the highest performing teams. She outlines her thoughts in her new book, 'Respect Trumps Harmony: why being liked is overrated and constructive conflict gets results'.
Reference:
You can purchase a copy of Rachael Robertson’s book, 'Respect Trumps Harmony', at her website
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Everyone deserves a break. So why, when an opportunity arises, does guilt become an issue for some managers or business owners? Mark LeBusque, Founder and Director of the Human Manager, says we should remove the last three letters from the word selfish, because everyone benefits and life is short.
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Estate planning is one of those things we know we should do, but we never seem to get around to it. A big reason is not knowing when to start. Well, the very first thing you should do is buy lawyer Melisa Sloan’s book, ‘Legacy: Taking care of the most important people in your life when you are no longer here’. It’s a step-by-step guide on putting your house in order if you were to be incapacitated or worse. She outlines many of those steps in this episode of BE Daily.
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What type of salesperson gets the best results – and why? When it comes to selling, should you challenge your customers or try to develop strong, long-lasting relationships with them? What if you just work harder to get more sales? Tony Gattari, Managing Director and CEO of Achievers Group, says one of these sales methods gets the best results, in both simple sales and complex sales. But which one is it? What he reveals may surprise you.
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Self-managed super funds have become increasingly popular for Australians in recent years. If you have an SMSF, be careful – the ATO is turning up the regulatory heat. Tax expert, Michael Jones of Mazars, explains why the tax office is particularly concerned about those looking to exploit the concessional tax rate.
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Beware of copycats looking to cash in on your success. You should consider protecting your business and its reputation with a trademark. Paul Brennan of Brennans Solicitors discusses the tricks and traps of trademark legislation.
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Since COVID-19, online retail has seen its largest growth on record. For businesses, it’s never been easier to set up an online store. Kelly Slessor is a digital growth expert and founder of Shop You, a personalised virtual shopping mall based on AI technology. Kelly has spent the last 20 years working with retailers, property groups, banks and media companies globally to develop their digital strategy. She explains what businesses need to consider when starting an online strategy and outlines digital tools available in which to do so.
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If you’re looking at alternative ways to grow your investment dollar in property, why not consider dual occupancy? These days, there is more to dual occupancy than the stock-standard granny flat. Nic Don outlines the different motivations and strategies for dual occupancy investments at a time when local councils are making it easier for homeowners to subdivide.
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Are you a procrastinator? If you have a long list of unfinished tasks, endless emails banked up in your inbox, or just can’t make decisions, you may well be inflicted with the procrastination bug. Business coach Les Watson says it can cripple business growth. But don’t fear – there are things you can do to overcome procrastination. The first step, he says, is acknowledging you suffer from it.
Reference:
Les is offering four weeks of complimentary coaching. Visit creatingsuccesscoaching.com.au/contact and quote ‘Business Essentials Daily’.
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Without prior experience in the construction or travel industries, Tony Gattari, Managing Director at Achievers Group, managed to massively exceed the sales targets in his senior sales roles in recent years. No matter the industry, Tony applies five core principles when advising some of Australia’s leading companies and their sales teams.
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When you hear the sharemarket is at an all-time high, is it a good time to hold ’em, fold ’em, walk away or run? Investment guru, Greg Keady of APW Partners reckons the media’s a lot to blame by injecting emotional terms when reporting on the recurring ups and downs of the market. His advice is to stay focused and stick to your investment plan.
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If so much of our waking lives are at work or doing work, then doesn’t it make sense that we are fulfilled and enjoy the time we spend? Social researcher Mark McCrindle has conducted a survey on work wellbeing which he shares in a new book he co-wrote with fellow researcher, Ashley Fell. The title is: ‘Work Wellbeing: Leading thriving teams in rapidly changing times’. He outlines the benefits of wellbeing at work, as well as the barriers that get in the way.
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Is work-life balance really an achievable goal? Well not as it’s currently structured. Mark LeBusque, Founder & Director of The Human Manager, suggests that businesses think of it instead, as life design. A holistic approach that doesn’t separate work from life, since they're one and the same, but makes staff accountable, happier and more effective at both.
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When we first spoke with Justin Dry five years ago, he was riding the proverbial wave of success with his start-up online wine retailer. Since then, Vinomofo has matured into a multimillion-dollar company with a growing focus on overseas expansion. How has he maintained the company’s ethos of “no BS and no bow ties” while expanding his mofo tribe? In Part 2 of the Vinomofo story, Justin Dry shares some of the biggest lessons he’s learned as CEO of an expanding empire.
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To join this club you have to make a pledge: “There is no right or wrong, there is only what I like and don’t like.” In 2011, in an industry full of pretention, Justin Dry and Andre Eikmeier founded an online wine community with down-to-earth ideals. By July 2016 Vinomofo had 450,000 members and set its sights on overseas markets. In this first part of the Vinomofo story, Justin Dry explains how Vinomofo fought off the big wine sellers by offering some of the very best wines at great prices – and built a passionate following in the process.
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