Torrice Talk & Torrice Tech Talk: Recent Episodes
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We wrap our month-long discussion on State Water Heaters by introducing the new State tankless water heater with X3 technology and discuss the benefits and features of this innovative product.
We review the resources available to help you troubleshoot problems and error codes for State Water Heaters with Chris Gould from Urell.
Chris Gould from Urell is back to help you start selling more State Water Heaters by discussing proper application and walking through the water heater selection tool on the State website and mobile app.
We welcome Chris Gould from Urell back to Torrice Tech Talk to have an important discussion on the principles of venting State Water Heaters.
We welcome Chris Gould from Urell back to Torrice Talk to give a full State Water Heater product line overview while discussing proper application and selling points for each line of water heaters.
We welcome Chris Gould from Urell to Torrice Tech Talk to give a full technical breakdown of what makes State Water Heaters different and how they approach components and features to help make a longer lasting water heater.
We welcome Chris Gould from Urell to introduce Torrice Talk to State Water Heaters and some of the support you can receive when you get your water heaters from S. G. Torrice.
We welcome back Weldon Long from Contractor University for our monthly discussions on Torrice Talk. This month we are breaking down proper pricing fundamentals and answering the biggest pricing questions facing HVAC business owners.
We welcome Mike D'Alleva from the S. G. Torrice technical support team to Torrice Talk to introduce A2L refrigerants and discuss some of the important talking points as these refrigerants are phased into the market.
We get back to the basics for HVAC technicians with Mike D'Alleva as we cover the basics of airflow principles such as static pressure, CFM and pressure drop.
We welcome back Mike D'Alleva from the S. G. Torrice Technical Support team to go over basic electric principles and discuss the steps you can take to troubleshoot electrical problems in HVAC equipment.
We welcome Mike Cappuccio from Dominate Ductless to Torrice Talk to discuss how your hiring trends and tactics need to change to attract new, reliable talent to your HVAC company.
We welcome Bud Sinclair from the S. G. Torrice technical support team to discuss the advantages of the new Symbio system on commercial units, plus the benefits your company will see.
We continue our conversations with Weldon Long from Contractor University as we have "the essential budgeting discussion" where we explain why budgeting is not strictly about money anymore.
Bud Sinclair from the S. G. Torrice Technical Support team is back to discuss stocking your technician van for heating season, but this time, he is discussing how to stock a van for commercial HVAC equipment.
We welcome Bud Sinclair from the S. G. Torrice Technical Support team to Torrice Tech Talk to discuss the essentials you need in your van for the upcoming heating season.
On our 250th episode, we welcome back Weldon Long from Contractor University to continue our monthly business development discussions. This month we discuss how properly setting up your books can help your business thrive and make more money.
We welcome Doug Little from Payzerware back to Torrice Talk to discuss how you can fight the objections due to inflation by offering different financing options to your potential customers. We also discuss important updates to the Payzerware platform.
We discuss the changes to the Bluon app and introduce Bluon2.0's changes and updates with Mary Grace Thoni from Bluon.
We welcome Sean Gallagher from Mitsubishi Electric back to Torrice Tech Talk to answer listener questions on advanced settings for the PAA coil.
Running an HVAC business can be hard, but with the tips and tricks Weldon Long from Contractor University shares in our HVAC Operations Crash Course, we can make your day a little easier!
We welcome Lorne Sederoff from SearchKings back to Torrice Talk to discuss the call scoring strategy used by SerachKings to help your company get better quality leads.
We welcome Sean Gallagher from Mitsubishi Electric to Torrice Tech Talk to discuss why adding surge suppression to each job will benefit your company.
We welcome back Weldon Long as part of a partnership with Contractor University. This episode, we discuss how to develop an effective leadership strategy with Weldon, part of Module 1 of learning on Contractor University.
We welcome Paul Parish from Trane Technologies to Torrice Tech Talk to walk through the Diagnostics Mobile App and the LINK setup assistant for Trane and American Standard LINK-enabled equipment.
We welcome Paul Parish from Trane Technologies back to Torrice Talk to explain why dealers should start offering LINK-enabled equipment to their customers and how to sell LINK to them.
We welcome Paul Parish, Digital Adoption Manager at Trane Technologies, to Torrice Talk to introduce the new LINK-enabled equipment and platform and discuss how it can help your company be more efficient.
We welcome back Sean Gallagher from Mitsubishi Electric to introduce the Intelli-HEAT A-Coil, a new innovation from Mitsubishi Electric that will allow contractors to tap into gas furnaces and ducted systems with the efficiencies of Mitsubishi Electric equipment.
We welcome Kelly Presgrave, CEO of Work With Your Handz, to Torrice Talk to discuss how to make your company a more attractive place for potential new hires in a competitive hiring market.
We welcome Lucas Ehrbar, Director of Communications & Marketing Partnerships at EGIA, to Torrice Talk to prove the worth of attending or sending your team to HVAC industry trade shows.
We welcome a special guest to our 150th episode of Torrice Talk as we discuss the relationship between HARDI and S. G. Torrice with HARDI CEO Talbot Gee.
We welcome Marcia Christiansen, the President of Women in HVAC/R, to discuss the mission of Women in HVAC/R and what programs they are running to help better the industry.
We welcome Tommy Cue from JB Warranties to Torrice Talk to discuss some of the exciting updates and changes to the JB Warranties offerings for 2023 and beyond.
We welcome Richard Rojo from Trane Technologies to Torrice Talk to discuss how to utilize the benefits from the American Standard Customer Care and Trane Comfort Specialist programs to retain your current employees and add new employees.
We welcome Weldon Long to Torrice Talk to discuss the first steps any company can take to start leveraging social media and videos to help your marketing efforts and grow your business.
We welcome James Leichter, founder of Aptora, to Torrice Talk to discuss the art of delegation and how to take the steps to start delegating tasks within your company.
We are live from the showroom floor at EPIC 2023 to chat with some of the vendors at the event including Trane Technologies, Bluon, Optimus Financing and more!
We welcome Drew Cameron and Russ Horrocks from Contractor University and Flow Odyssey to Torrice Talk, live from Caesar's Palace in Las Vegas at EPIC 2023, to discuss how aligning your sales and marketing messaging will lead to greater trust and better results for your business.
We welcome Jeff Matulich, Vice President of Marketing & Member Services at EGIA, to Torrice Talk live from Caesar's Palace in Las Vegas to discuss how contractors can make the most of their time at EPIC 2023 as the event kicks off.
We are live at the Angel Park Golf Course in Las Vegas to discuss the Tee Off for the Trades Golf Tournament with members of The EGIA Foundation and Women in HVACR, the two charitable organizations hosting the event, about how this tournament can help spread the word about careers in the HVAC industry.
We welcome Paul Parish, Digital Adoption Manager at Trane Technologies, on to discuss the American Standard LINK systems and talk about the future of diagnostics.
We welcome back Jeff Revlett from Contractor University to discuss utilizing the learning paths in Contractor University to help train your technicians in both soft skills and technical skills. Plus, we have a special offer at the end of the episode!
We welcome Jeff Revlett, GM of Contractor University, to Torrice Talk to discuss the health of the HVAC industry, utilizing Contractor University and more. Plus, we make a show announcement and special offer.
We welcome Mark Woodruff and Jay Seitz from Trane Technologies to discuss the changes to equipment and ratings that have gone into effect with the new 2023 DOE changes.
We welcome Tim Eaton and Frank Melberg from Emerson Swan to discuss the advantages of selling and installing the GE Connect line of equipment.
We welcome Mary Grace Shuster from Bluon to FLEXtime to discuss the advantage of using the Bluon app to stay in contact with S. G. Torrice, for parts lookup, ordering and more.
We welcome Kevin Bergeron from RST Thermal to our first FLEXtime session to discuss the advantages of offering and installing the Aidoo from Airzone.
We welcome back Doug Little from Payzerware to take a different look at financing in the HVAC industry and how thinking like the auto industry can help grow your business.
We welcome back Ed Fish from Mitsubishi Electric to discuss some of the common errors made when wiring and addressing Mitsubishi Electric equipment.
We welcome back Ed Fish from Mitsubishi Electric to discuss some of the most common application and installation errors he has seen working with Mitsubishi Electric equipment.
We welcome Alex Meaney from Mean HVAC to discuss the benefits of learning how to use Wrightsoft software and how bringing these calculations in-house can help improve your HVAC business.
We welcome Alex Meaney from Mean HVAC to discuss the benefits of learning how to use Wrightsoft software and how bringing these calculations in-house can help improve your HVAC business.
We welcome Ed Fish from Mitsubishi Electric to Torrice Tech Talk to go over basic skills and functions needed for technicians before going to a call involving Mitsubishi Electric equipment.
We welcome Ed Fish from Mitsubishi Electric to Torrice Tech Talk to go over basic skills and functions needed for technicians before going to a call involving Mitsubishi Electric equipment.
We welcome AJ Jones from SERA and Kevin Thornton from JB Warranties to Torrice Talk to introduce the SERA field service management platform and announce an exclusive partnership between SERA and JB Warranties.
We welcome AJ Jones from SERA and Kevin Thornton from JB Warranties to Torrice Talk to introduce the SERA field service management platform and announce an exclusive partnership between SERA and JB Warranties.
Doug Little from Payzerware is back for part two of our maintenance plan discussion. This time, Doug is discussing the innovative annuity plan to incentivize technicians to sell more maintenance agreements and make money doing it.
Doug Little from Payzerware is back for part two of our maintenance plan discussion. This time, Doug is discussing the innovative annuity plan to incentivize technicians to sell more maintenance agreements and make money doing it.
We welcome Doug Little from Payzerware back to Torrice Talk to discuss how administering a maintenance plan program can help your HVAC company predict forward-looking revenue.
We welcome Doug Little from Payzerware back to Torrice Talk to discuss how administering a maintenance plan program can help your HVAC company predict forward-looking revenue.
Doug Little, President at Payzerware, joins Torrice Talk to discuss why HVAC companies need to be leveraging technology and introduces the "doomsday clock" theory for dealers and how soon your company could be affected by it.
Doug Little, President at Payzerware, joins Torrice Talk to discuss why HVAC companies need to be leveraging technology and introduces the "doomsday clock" theory for dealers and how soon your company could be affected by it.
We welcome back Amanda Woolums from the DAC Group to discuss the TransparenSEE dashboard and how dealers can use it to help their review management and local presence.
We welcome Victoria Garcia Massimo, North America Operations Manager at Airzone, to Torrice Talk to introduce dealers to the Aidoo WiFi and the Aidoo Pro controller by discussing th benefits of using the Aidoo platform to integrate your ductless units.
We welcome back Lorne Sederoff from SearchKings to discuss how shifting your digital strategy during the summer months can help your company maximize your digital advertising spend in the busy season and set you up for success when business slows back down.
We welcome back Warren Little from Williston-Allen Associates to discuss the line of refrigeration tools from NAVAC.
We welcome Warren Little, Regional Sales Manager at Williston-Allen Associates, to Torrice Talk to introduce the line of NAVAC vacuum pumps and explain why they are the premier choice for pumps.
We welcome Chris Hoskeer, Director of Commercial Sales and Vendor Relations at S. G. Torrice, back to Torrice Talk to discuss the changes made by the US Department of Energy for residential HVAC equipment.
We welcome Chris Hoskeer, Director of Commercial Sales and Vendor Relations at S. G. Torrice, to Torrice Talk to break down the efficiency changes made by the US Department of Energy for commercial HVAC equipment and what it means for dealers.
We welcome Johnny Anderson from Flair to Torrice Talk to introduce dealers to the Flair Puck Pro integrated control and the key features and benefits to the thermostat.
We welcome back Jacob Wright to break down what information can be seen by a dealer in diagnostics and how to read that information to make informed decisions on equipment.
We welcome Carri Norton and Michael Morey from Trane Technologies to discuss the future of connected controls, smart home and the Matter standard.
We welcome back Jacob Wright from Trane Technologies to take a tour of the technical aspects of Dealer Remote Configuration and answer some of the common questions technicians have about DRC.
We welcome back Paul Parish from Trane Technologies to educate dealers on the use and benefits of Dealer Remote Control, known as the DRC, while working in Dealer Diagnostics with smart thermostats.
We welcome Thomas Krugler, the Product Performance Specialist for Controls at Trane Technologies, to discuss installation and setup tips for smart thermostats. He also discusses how to work zoning into your connected controls, including his idea for "poor man's zoning" on non-communicating systems.
We welcome Michael Morey, the Product Manager for Thermostats at Trane Technologies, to introduce the full line of smart thermostats and the Trane and American Standard Home apps and discuss how this can help dealers.
We welcome Jacob Wright, the Technical Product Support Engineer for Diagnostics at Trane Technologies, to break down the technical aspects of setting up and using Dealer Diagnostics.
We welcome Paul Parish, Digital Adoption Manager at Trane Technologies, to Torrice Talk to discuss what benefits a dealer sees when starting to offer connected controls and smart home for Trane and American Standard Heating & Air Conditioning equipment.
We welcome Sean Gallagher, Area Sales Manager at Mistubishi Electric, to break down the features and benefits of the FS line of equipment.
We welcome back Elaina Wellstead from Change HVAC Marketing to discuss how you can foster a better company culture and use that culture in your marketing efforts.
We welcome Tim Staniels from JB Warranties to Torrice Talk to discuss the benefits of offering extended labor warranties on all your Mitsubishi Electric Heating & Air Conditioning equipment.
Ken Gott is back to discuss some of his tips and tricks for installing ERV's in your customers homes.
We welcome back Elaina Wellstead, President of Change HVAC Marketing, to continue our branding discussion by looking at the benefits that comes from rebranding your HVAC company.
We welcome Elaina Wellstead, President of Change HVAC Marketing, to Torrice Talk to discuss the basics of rebranding your HVAC company and how small changes can take your brand to the next level.
We welcome Matt Tilas, Area Sales Manager in New Hampshire and Maine with Mitsubishi Electric Heating & Air Conditioning, to Torrice Talk to discuss changes and updates made in 2022 to the Diamond Contractor program and program scorecard.
We welcome Lorne Sederoff, VP of Training and Channel Development, and Mimi Valentim, Account Executive, from SearchKings to Torrice Talk to discuss targeted hiring campaigns with SearchKings and how these campaigns can benefit your HVAC company.
We welcome back Ken Gott to walk through what information is needed from the field before starting a technical support call with a member of our team.
We welcome back Lorne Sederoff, VP of Training and Channel Development at SearchKings, to discuss changes being made to the Google Local Services platform and how you can take advantage of these changes to help your standing on Google.
We welcome Ken Gott to Torrice Tech Talk to give his dos and don'ts along with installation tips for the installation of flex duct.
We welcome back Russell Lattime to discuss how to properly perform a triple evacuation and why it is so important.
We welcome Kyle Oliver from Insperity to Torrice Talk to discuss what benefits TCS and Customer Care dealers can leverage by using the Insperity ancillary benefit on their Elite Dealer Program benefits.
We welcome in Richard Rojo, the Elite Dealer Program Leader at Trane Technologies, to discuss the changes, updates and new benefits to the American Standard Customer Care and Trane TCS Elite Dealer Programs for 2022.
We are back with a special announcement about the new SGTorrice.com. Matt LaPan walks you through our new, more complete website and mobile app features.
We welcome back Jim Cherubini from Northway Group to discuss commercial indoor air quality applications for the REME Halo as well as other PHI-action IAQ equipment.
We welcome back Phil Valpey to discuss how to add accessories such as a humidifier or ERV to your Mitsubishi Electric Heating & Air Conditioning equipment by using a CN24 Relay Kit.
We welcome Jeff Matulich, VP of Marketing at EGIA, to Torrice Talk to discuss what EGIA offers HVAC contractors and how it can help grow your business. We also have an exciting show announcement related to EGIA's EPIC2021 event.
Phil Valpey is back to take you through more advanced checks on failing Mitsubishi Electric Heating & Air Conditioning equipment
Phil Valpey is back on Tech Talk to give you some of the common checks to make when you experience a failing Mitsubishi Electric Heating & Air Conditioning system in the field.
We welcome Jordan Bostic, the Partner Development Manager at Service Fusion as well as Judy Thornell, the President of Baytek, to discuss how Service Fusion has fully integrated their software with Quickbooks and how they work with Baytek to ensure a quick, seamless onboarding process for Quickbooks.
We welcome Jacob Kingdon and Dylan Walden from FieldEdge to discuss the FieldEdge Field Service Management platform and some of the advantages HVAC contractors have when switching to FieldEdge.
We celebrate 100 episodes of Torrice Talk by looking back at some of the best moments in podcast history.
We welcome Ray Rite from Trane Technologies to take a deeper look at spine fin technology and how Trane Technologies is using the technology to make a better, more efficient product.
We welcome back Jim Cherubini from Northway group to discuss an IAQ solution for ductless minisplits using PHI, the same action as the REME Halo.
We welcome in Ken Gott to have our first discussion on the new Symbio 700 commercial control.
We welcome in Amanda Woolums from The DAC Group to discuss what Google Posts are, how to use Google Posts and how they can help your Google ranking in local search.
We welcome back Phil Valpey to discuss troubleshooting thermostatic expansion valves - better known as TXV's - and electronic expansion valves - better known as EEV's or LEV's.
We welcome on Doug Hamilton to discuss the recent announcement from the Massachusetts Board of State Examiners of Plumbers and Gas Fitters to Fuel Gas Code, 248 CMR 5.00, impacting the materials that can be used for the venting of appliances by stating, "The only plastic piping which may be used for venting appliances shall be CPVC, polypropylene, and other pipes which have been product-accepted for that purpose by the Board."
Mark Guenthner is back, this week discussing proper installation practices for line sets in both unitary and ductless equipment.
We welcome back Mark Guenthner to give his insight into proper duct installation practices and how good ductwork installation can make or break your next job.
We welcome back Marc Marchillo from Aprilaire to discuss how viruses react in humidity and how having the proper relative humidity in your space can help slow the spread of viruses.
We welcome back Randy Lenz from Anden to give an overview of proper installation and maintenance practices for Anden dehumidifiers when installed in a grow room.
We take a deeper look at the full line of Anden dehumidifiers with Randy Lenz, the Product Application Engineer at Anden.
We continue our Anden discussion by welcoming in Chip Seidel, Director of Operations at Anden, to introduce their proprietary VLGR technology and explain how variable low grain refrigerant can lead to a better dehumidifier for any grow room.
We introduce the Anden line of grow room optimized dehumidifiers and humidifiers by welcoming East Coast Regional Manager at Anden, Victoria Aceves to Torrice Talk. She discusses what important differences go into the Anden line to ensure it is the ideal application for grow rooms and cultivation.
We welcome back Ken Gott to discuss tips for yearly maintenance and system checks you should be making when preparing commercial rooftop units for summer.
We welcome Marc Marchillo, Corporate Training Manager at Aprilaire, to discuss the benefits of whole home dehumidification and how Aprilaire can help you start selling more dehumidifiers.
We continue our discussion on stocking up for cooling season by welcoming in John Souza from S. G. Torrice to talk about what needs to be taken out of your bag, and what needs to go in to work on cooling equipment.
In part two of our cooling season stock discussion, Jay Seitz from Trane Technologies is back to discuss what you should have on your trucks or in your warehouses when working on commercial equipment ahead of this cooling season.
We welcome back Jay Seitz, the Northeast Regional Manager for Independent Distribution representing all American Standard and Trane Equipment and Parts at Trane Technologies, to talk about what stock you need on your trucks and in your warehouses to start cooling season. Plus we discuss preseason buys and selling IAQ items as the season begins.
We welcome back Russell Lattime to help you create a checklist of service and maintenance items on indoor and outdoor equipment as you prepare for cooling season.
We welcome on Andrea Kranitz from Baytek to give you some tips and tricks on getting your accounting software in order ahead of the busy season.
We welcome back Ken Gott to give some tips on installing and maintaining humidifiers and Dehumidifiers.
We chat with Doug Little from Payzerware about offering maintenance agreements to help give your company a boost.
Phil Valpey is back on Torrice Tech Talk to discuss why calculating airflow is important and how to calculate CFM's with the temperature rise method and with a dual port manometer.
We discuss the importance of staying on top of your HR rather than being reactive. Plus how HRPlus OnDemand can help you and your company when it comes to HR issues with Judy Thornell, President at Baytek, and Chris Cooley, Principal at MyHRConcierge.
We welcome back Russell Lattime to go over the basics and applications of superheat and subcooling.
We welcome back Jim Cherubini to break down and discuss the pathogen test results for the REME Halo against the SARS-CoV-2 virus.
We bring in Phil Valpey to discuss the correct steps to take to ensure zone dampers and sensors are installed correctly in a zoned system.
We welcome back Doug Little, President and Co-Founder of Payzer, to discuss how utilizing technology can help make your company more efficient, organized and profitable.
mark Guenthner is back on Torrice Tech Talk to continue his technical breakdown of RunTru by Trane. This week, he discusses the technical components of RunTru AC's and heat pumps.
We welcome Amanda Woolums, Account Executive at The DAC Group, to discuss what steps to take to update your local presence and how updating your local presence can help grow your company.
We welcome back Mark Guenthner to discuss the technical components of RunTru by Trane furnaces, air handlers and coils.
We welcome in Lindsey Mathews, Chanel Marketing Manager at Trane Technologies, and Chris Owanesian, Elite Dealer Programs Manager at Trane Technologies, to discuss the Trane TCS and American Standard Customer Care programs along with some of the changes made to the program in 2021.
Jim Cherubini is back to discuss the technical aspects of the REME Halo product line and why it is so effective as a whole-home air purifier.
We welcome in Jim Cherubini, the Regional Vice President at Northway Marketers, to introduce you to the REME Halo product line. Jim discusses the REME Halo whole home air purifier, the Halo LED whole home air purifier and more.
We welcome in Ken Gott to discuss the proper installation and maintenance of iWave products to ensure the best indoor air quality experience.
We welcome S. G. Torrice Territory Manager Tyler Cleary to Torrice Talk to discuss the pathogen testing done by NuCalgon and iWave against airborne pathogens, including COVID-19.
We welcome in Judy Thornell, President of Baytek, Andrea Kranitz, Senior Technical Analyst at Baytek and Jamie Delvechio, Senior Channel Account Manager at Intuit to take a deep dive into the Intuit QuickBooks Online Advanced product and how your company can utilize Quickbooks, and Baytek's services, to get a better grasp on your accounting and business practices.
We welcome in Judy Thornell, President of Baytek, Andrea Kranitz, Senior Technical Analyst at Baytek and Jamie Delvechio, Senior Channel Account Manager at Intuit to take a deep dive into the Intuit QuickBooks Desktop product and how your company can utilize Quickbooks, and Baytek's services, to get a better grasp on your accounting and business practices.
We welcome Judy Thornell, the President of Baytek, to Torrice Talk to discuss how Baytek can help HVAC businesses by assisting with accounting through QuickBooks, human resources with HRPlus OnDemand and much more!
We start 2021 by talking to Mike Donaghey, EVP of Business Development at S. G. Torrice, about the "G" rating that is needed for gas fired equipment in the state of Massachusetts by the Mass Plumbing and Gas Fitting Board
We welcome Rich Lavoie, General Manager at Central Cooling & Heating, and Drew Clark, Business Analyst at Central Cooling & Heating, to discuss the opportunities that are available in the HVAC industry - plus how success can come from many different career paths.
We welcome in S. G. Torrice Territory Manager John Souza to discuss how technicians should be preparing for heating season plus what they need in their tech bags for service calls.
We welcome Jay Seitz, the Northeast Regional Manager for Independent Distribution representing all American Standard and Trane Equipment and Parts at Trane Technologies, to discuss what parts are essential to have on your van or truck for heating season, plus why stocking your shop and preseason buys are so important to the success of your business.
We welcome back Sean Singleton, the Director of Business Development at Payzerware, to discuss three helpful tips to increase your company's profits.
We welcome Jeremy O'Hara, the Director of Partnerships at Service Fusion, to introduce the Service Fusion All-In-One Field Service Management Software.
We welcome back Russell Lattime to discuss common heat pump terminology and operations that will help lead to a quicker, more efficient technical diagnosis.
We discuss the unique challenges of being a leader in the HVAC industry along with some different ways to convey leadership in 2020 and beyond with Tom Howard, the VP of Customer Experience at ServiceTitan.
We welcome back Ken Gott to discuss the defrost cycle and the basics of low ambient cooling on rooftop units.
We welcome back Doug Little, President and Co-Founder of Payzer, to continue our discussion on consumer financing. This week, Doug answers the top three questions dealers have about offering financing.
We discuss why your company should offer consumer financing and how to implement financing in part one of a two-part series with Doug Little, President and Co-Founder of Payzer.
We welcome back Phil Valpey to talk you through testing your system to find and diagnose bad, or cracked heat exchangers.
We welcome back Cody Grant from JB Warranties to discuss the new RunTru by Trane extended warranty program, exclusively administered by JB Warranties.
Ken Gott is back on Torrice Tech Talk to discuss the Kumo Touch MHK2 wireless controller for Mitsubishi Electric.
We welcome back Chris Morin from Mitsubishi Electric to help provide more information on Mitsubishi Electric's MLZ ceiling cassette series - an innovative one-way ceiling cassette that fits between the studs of homes. We take a deep dive into the full set of features that make this a one-of-a-kind indoor unit for you to sell.
We bring back Russell Lattime to help walk you through setting up a Branch Box for your Mitsubishi Electric ductless equipment.
We welcome Chris Hunter, Director of Customer Relations at ServiceTitan, to Torrice Talk to discuss the importance of Adaptability in your business and why it is so important to be flexible and adapt to the current market as an HVAC business owner.
We explore Payzerware - a full field management platform for contractors - with Sean Singleton, the Director of Business Development at Payzerware, in this episode of Torrice Talk.
We welcome back Carly Armstrong of ServiceTitan to discuss how you can improve efficiency and help your company thrive with ServiceTitan.
We discuss the best ways to build trust with your customers during the uncertain times of the COVID-19 pandemic with Carly Armstrong from ServiceTitan.
We welcome back Carly Armstrong of ServiceTitan to discuss how dealers can survive the current "Corona Chaos" and help their company become a better, more efficient company during the current state of the industry.
We discuss effective leadership and go through the "Leadership During a Crisis Playbook" with Carly Armstrong from ServiceTitan on this episode of Torrice Talk.
We discuss how to utilize your SearchKings benefits package through your American Standard Customer Care or Trane TCS elite dealer programs with Lorne Sederoff from SearchKings.
We welcome Lorne Sederoff, Director of Channel Development at SearchKings, back to discuss the Google Local Services platform and the benefits of being Google Guaranteed and receiving leads through Google Local Services.
We introduce you to SearchKings, a digital marketing firm with a focus on the HVAC market, and the benefits of working with them to take your digital marketing plan to the next level.
We welcome Darryl Margaux, President & Co-Founder of SearchKings, and Lorne Sederoff, Director of Channel Development at SearchKings, to discuss the trends in the digital market for HVAC dealers during the COVID-19 pandemic. They give their expert opinion on how to adjust your digital marketing plan and stay top of mind - and making sure you do not stop advertising despite the current state of the market.
We welcome back Elaina Wellstead from EB&L Marketing to discuss the current HVAC market and how to market and keep your company relevant through the corona virus (COVID-19) pandemic.
We discuss converting an old R22 system to R410A and the correct steps to take with Phil Valpey on this Torrice Tech Talk.
We welcome AJ Jones, the Dealer Development Specialist for Dealer Diagnostics at Nexia, to Torrice Talk to discuss updates and improvements to the Nexia Dealer Diagnostics web platform that will help dealers diagnose any potential problems in systems more easily, faster and with greater data accuracy.
We welcome Kellie Lindenmoyer, the Associate Product Manager for Furnaces at Trane Technologies, and John Bailey, the Furnace Engineering Manager at Trane Technologies, to discuss the future of furnace design as well as innovations in furnace specifications and design.
We welcome John Hofmann, VP of Independent Distribution for American Standard and Trane, to Torrice talk to discuss an industry forecast. John discusses Trane Technologies, where he sees the HVAC industry evolving in the 2020's and much more!
We welcome Rich Bialobrzewski from RST Thermal onto Torrice Talk to discuss RenewAire products, centering our discussion around Energy Recovery Ventilators (ERV's).
We analyze how to properly use social media as an advertising tool by welcoming in both Elaina Wellstead and Jeannie Steinbuch from EB&L marketing. We discuss how to create audiences, what to include in ads and more!
We dive into the furnace line for RunTru by Trane, and welcome Kellie Lindenmoyer from Trane to help discuss key features, specs and advantages of the RunTru line of furnaces. Trane and RunTru are trademarks of Trane in the U.S. and other countries.
We take a deep dive into outdoor units for RunTru by Trane by exploring the key advantages and specifications of RunTru's Air Conditioners and Heat Pumps.
We continue our discussion on RunTru by Trane by welcoming Patrick Van Deventer back to Torrice Talk. This week, we discuss product features, key benefits of the RunTru product line and the new warranty program.
We introduce you to RunTru by Trane on our latest podcast. To do so, we welcome Patrick Van Deventer from Trane as he introduces the newest value equipment line that is backed by Trane.
We welcome Patty Gillette from Mitsubishi Electric back for part two of our customer service discussion where we break down the best way to set appointments and close calls with potential customers.
We explore the fundamentals of great customer service with Patty Gillette, Northeast Channel Marketing Manager for Mitsubishi Electric. In part one, we define a customer and go through the 10 rules to abide by in customer service.
We welcome Lorne Sederoff from SearchKings to Torrice Talk to introduce HVAC dealers to SearchKings and discuss the Google Local Services program and the Google Guarantee program to help dealers get more leads and "spend their money on their own terms, not Google's".
We welcome Chris Morin, owner of the HVAC Pro Blog, to Torrice Talk to discuss how HVAC contractors can utilize HVACProBlog.com and the training classes offered by Chris.
We bring Territory Manager Tyler Cleary back to Torrice Talk to discuss the advantages of installing an iWave air purification system on all of your unitary or ductless HVAC jobs.
We discuss how to use the System Selection Tool and the benefits it brings to dealers with S. G. Torrice CEO, and founder of the tool, Matt Bedard.
Ken Gott is back on Torrice Tech Talk to discuss using the Honeywell RedLink system for operating a 2-stage furnace with a wireless furnace or a heat pump with a wireless sensor.
We break down all the major social media platforms with Elaina Burdick Wellstead, President of EB&L Marketing, to help dealers get started on the right path for using social media to promote their HVAC company.
We look back at our first year of Torrice Tech Talk on our 1st Anniversary to take you back to some of the best moments.
We look back at our first year of Torrice Talk on our 1st Anniversary to take you back to some of the best moments.
We examine the features and services of the ServiceTitan platform to show how it will help your company run more efficiently and lead to more profits. We welcome Garrett Cross from ServiceTitan and John Eccleston of S. G. Torrice to the podcast to explain the platform.
Don Garside is back to help dealers explore the key features and benefits of the S9 & S8 Series furnaces for Trane & American Standard.
Russell Lattime is back to walk through the proper procedure for testing, repairing and preventing refrigeration leaks within your HVAC system.
We bring Director of Sales for Home Services at Podium. Matt Chambers, in to Torrice Talk to discuss the Podium platform and how it can help your company grow and become more convenient for customers to reach.
Phil Valpey is back to help you ensure you are performing the correct electrical tests in your HVAC equipment.
Ken Gott is back on Torrice Tech Talk to discuss the benefits and features of the 724 thermostat for American Standard and Trane.
We discuss how dealers can mix ducted and ductless Mitsubishi Electric Cooling & Heating equipment in a Zoned Comfort Solution to create a more efficient home with Chris Morin - Area Manager at Mitsubishi Electric.
We discuss the importance of continued technical training and the benefits to you company and technicians with Mark Guenthner on this Torrice Tech Talk.
We explore using ductless equipment in new construction applications and the advantages it can bring dealers, developers and end users with Roger Willett, New England Regional Sales Manager for Mitsubishi Electric Cooling & Heating.
Ken Gott is back to walk you through setting up the advanced settings on your Mitsubishi Electric Kumo Cloud & Kumo Station connected controls.
We discuss why it is so important to get a heat load calculation - either a Manual J or Manual S - before installing any HVAC job with Mark Guenthner.
It is vital to the success of your business to market to your existing customer base and keep those customers engaged. We welcome Dan Bolt of BlueWing and S. G. Torrice Company Territory Manager John Eccleston to Torrice Talk to explain why, and how to do it effectively.
Ken Gott is back to give technicians a quick refresher course and provide new troubleshooting tips when installing Mitsubishi Electric's Kumo Cloud and/or Kumo Station connected controls.
Chris Morin, Area Manager for Mitsubishi Electric, joins Torrice Talk to discuss key advantages and features of M-Series and P-Series equipment for Mitsubishi Electric Cooling & Heating.
Phil Valpey is back to discuss the temperature and pressure measurements needed to test a thermostatic expansion valve in air conditioners.
We talk with Chris Morley of Morley Associates to explore the benefits of flame-free brazing options and the Zoomlock set of tools that can help perform this task.
We welcome Steve O'Brien, the Senior Vice President of Residential and Commercial Business at Mitsubishi Electric Trane, to "Torrice Talk" to discuss the state of Mitsubishi Electric, the ductless market and the future of ductless.
We welcome back Mark Guenthner to help walk you through setting up the MRCH1 and pairing it with your Mitsubishi Electric equipment.
We welcome Joe Wood of Boston Standard & New England Ductless to discuss the benefits of having both of his companies be Mitsubishi Electric Cooling & Heating Diamond Contractors, and how he utilizes the Diamond Elite program in his businesses.
We walk you through the setup and installation of Mitsubishi Electric's Kumo Station with Ken Gott on this "Torrice Tech Talk".
Now that your Kumo Cloud Wireless Interfaces are installed, Ken Gott is back to walk you through setting up and installing the wireless temperature and humidity sensor to have your Mitsubishi Electric system working at optimal levels.
We discuss the IAQ product offering from Aprialire by welcoming Kevin Durkin - New England District Sales Manager for Aprilaire - to Torrice Talk.
Ken Gott is back to walk you through the basic setup and installation of Mitsubishi Electric Cooling & Heating's Kumo Cloud wireless interfaces on "Torrice Tech Talk".
Last week, Phil Valpey taught you to set up a 1050 connected control. This week he is back on "Torrice Tech Talk" to teach you how to set up zoning on the same 1050 control.
We discuss the benefits of using flat rate pricing for your HVAC service with Jay Sackett from Coolfront Technologies to help your company garner more trust with customers and make more money.
Phil Valpey is back to walk you through the proper installation and setup of the 1050, aka the AccuLink or ComfortLink, connected control for your system.
We welcome back Elaina Burdick of EB&L Marketing to help you learn the correct way to brand your HVAC company and avoid marketing cliches.
We welcome Mark Guenthner back to "Torrice Tech Talk" to discuss cooling season maintenance for your Trane and American Standard air conditioners ahead of the summer rush.
On this "Torrice Talk" we introduce you to our two new sales managers at the S. G. Torrice Company - Chad Baril and Scott Adler.
On a special episode of "Torrice Tech Talk", Ken Gott joins us to discuss setting up and troubleshooting the internet connection needed for Mitsubishi Electric Cooling & Heating's Kumo Cloud and Kumo Station connected controls - a problem facing many dealers installing Mitsubishi Electric equipment.
We welcome Ken Gott back to "Torrice Tech Talk" to discuss the installation of a hydronic heater on a TAM9 air handler for American Standard and Trane.
We welcome David Mabry from The DAC Group to "Torrice Talk" to discuss the advantages of using the Local Presence Management Tool with the DAC Group - a program that manages the local presence and location management on Google, and many other platforms.
We welcome Russell Lattime back to "Torrice Tech Talk" to discuss the maintenance needed for Mitsubishi Electric Cooling & Heating M-Series and P-Series equipment ahead of cooling season.
We welcome in Devoe Ward, Business Development Manager for Nexia, to discuss all of the benefits of using Nexia Integrated Controls on your American Standard and Trane equipment. He also discusses how Nexia as a whole-home solution and can create a smart home ecosystem in your home.
Mark Guenthner is back on "Torrice Tech Talk" to remind you about proper filter replacement and maintenance to make sure your system is running at peak efficiency.
We welcome Don Garside back to "Torrice Talk" to discuss the 19-SEER, low profile heat pumps from Trane & American Standard - The Platinum 19 and the XV19. He walks through applications, benefits and specifics for these units, and why you should start installing them.
Last week, we discussed troubleshooting the heating system on a ReliaTel controlled rooftop unit. This week, Ken Gott is back on "Torrice Tech Talk" to discuss troubleshooting the cooling system on a ReliaTel controlled rooftop unit.
On this "Torrice Talk" we discuss the benefits of being a Mitsubishi Electric Cooling & Heating Diamond Contractor, and the steps to take to get involved in the different levels of the program with Brian Cristman of Mitsubishi Electric Trane HVAC. We also discuss the importance of the Diamond Contractor Scorecard.
Ken Gott is back on "Torrice Tech Talk" and is discussing how to troubleshoot the heating system on a ReliaTel controlled rooftop unit.
We cover everything you need to know about the Commercial Leasing and Commercial Rebate Programs with American Standard and Trane as we welcome S. G. Torrice Territory Manager Jon Corson and Inside Sales Associate Michael Donaghey Jr. to "Torrice Talk".
We bring Russell Lattime back to "Torrice Tech Talk" to discuss the flame rectification systems for Trane & American Standard Heating & Air Conditioning gas burning furnaces.
We welcome Cody Grant of JB & Associates to "Torrice Talk" to discuss their extended warranty programs that can help protect equipment and labor for years after installation.
The new Foundation Light Commercial Unit is an efficient, economical solution for rooftop installations or replacements - and it doesn't need a curb adapter in many situations! We welcome Meg Rice and Greg Walters from Ingersoll Rand on to "Torrice Talk" to discuss the innovations and benefits of installing the Foundation Light Commercial Unit.
We welcome Ken Gott back to "Torrice Tech Talk" to discuss a common problem: Understanding & Troubleshooting the 80 Volt Ignition System on Trane & American Standard Furnaces.
On this "Torrice Talk", we welcome in David Hazel - the Northeast Business Unit Sales Manager for Mitsubishi Electric Trane HVAC - to discuss recent innovations in Mitsubishi Electric Trane ductless equipment, programs to help enrich dealers businesses and the benefits these innovations and programs present.
We welcome in Brian Cristman, the President of ACA New England, and Chris Morin, the 2nd Vice President of ACA New England, to "Torrice Talk" to discuss the end of the Mass CEC rebate program and the transition to Mass Save rebate program. We discuss the requirements and tiered levels of rebates in the new program. REMINDER: The Mass CEC rebate program ends March 20, 2019.
On this "Torrice Talk" we discuss the benefits of joining the Air Conditioners Association of New England - better known as ACA New England - with their Vice President Doug Hamilton of Central Cooling and Heating and board member Michael Donaghey of the S. G. Torrice Company.
Inverter technology is very important to know for today's HVAC technicians. Phil Valpey is back on Torrice Tech Talk to discuss the operation and testing for inverter compressors on new air conditioners and heat pumps.
We welcome Inside Sales Associate Michael Donaghey Jr. onto "Torrice Talk" to discuss the steps to take and the benefits of completing a load calculation with the S. G. Torrice Company.
We welcome back Russell Latime to "Torrice Tech Talk" to discuss the correct way to perform pressure tests and evacuations for Mitsubishi Electric Cooling & Heating, American Standard and Trane air conditioning units.
With our new Marlborough branch now open, we welcome Branch Manager Chris Bergeron and Assistant Branch Manager Andre Allen on to "Torrice Talk" to discuss the new branch and how they plan to serve customers coming to that branch. Make sure to stop by at 164 Locke Drive, Marlborough, MA 01752.
We kick off 2019 by welcoming in Territory Manager Dan Hettler to explore the importance of Indoor Air Quality (IAQ) and the accessories that can help improve your IAQ.
We review the best of our technical advice from our tech staff in the Best of "Torrice Tech Talk - 2018".
As the end of the 2018 approaches, we take you back through some of the best moments in the inaugural year of "Torrice Talk" with our year in review.
Phil Valpey is back on "Torrice Tech Talk" to discuss the information needed for a Manual J - the correct way to size a new system in a home.
We welcome Territory Manager Tyler Cleary to "Torrice Talk" to discuss how he sells dealers on adding Mitsubishi Electric Cooling & Heating ductless equipment to their offerings and some of the advantages that presents companies.
We welcome our newest Technical Support Representative, Russell Lattime, to "Torrice Tech Talk" as we get back to the basics and work on identifying basic circuits within your HVAC systems.
Last week, we discussed goal setting with Elaina Burdick of EB&L Marketing. This week, we discuss how to effectively track your marketing efforts to make sure your goals are being reached and you are maximizing your returns on your marketing efforts.
We welcome Phil Valpey back to "Torrice Tech Talk" to discuss a very important topic - correctly inspecting and servicing a furnace during heating season.
We welcome back Elaina Burdick from EB&L Marketing on "Torrice Talk" to discuss setting marketing goals for your company in order to better execute your marketing plan.
Mark Guenthner joins us for a "Torrice Tech Talk" where he explains why dealers and installers should install a drain pan with every system, and which drain pan will work best for you.
On this "Torrice Talk" we take customers to our Fabrication Shop by welcoming in Shop Manager Brad Willows. He discusses how our sheet metal shop has grown, the types of projects he and his team produce and how they can handle nearly every custom job your company might have.
Ken Gott is back to talk more commercial applications on "Torrice Tech Talk". He discusses troubleshooting and testing power burners on commercial rooftop units.
On this "Torrice Talk" we welcome Darren Hamilton, Owner of Central Cooling & Heating, to discuss the benefits of installing Mitsubishi Electric Cooling & Heating ductless systems versus traditional unitary units for dealers as well as home owners.
On this "Torrice Tech Talk", Phil Valpey walks you through the setup, testing and troubleshooting of electronic expansion valves - a very common part in Air Handlers.
We welcome Territory Manager John Souza to "Torrice Talk" as he shares his innovative approach to service calls and sales - treating it like you are a doctor.
In our first commercial rooftop discussion on "Torrice Tech Talk", Ken Gott discusses troubleshooting common problems found with the zone sensors on Voyager rooftop units.
On this "Torrice Talk" we welcome in Joe Crisara, founder of the Total Immersion Sales training, to discuss his program and how it can help dealers grow their business. We also welcome in Rick Picard from Rodenhiser Home Services to discuss how the Total Immersion Sales course has changed his selling techniques and helped him be more successful with customers.
We start to transition to heating season on "Torrice Tech Talk" as Phil Valpey walks through how to properly test pressure switches and heat exchangers and what to look for rather than replacing them.
"Torrice Talk" welcomes special guest Jason Bingham, the President of Residential HVAC & Supply at Ingersoll Rand, to the podcast. He joins us to define culture, discuss how to build and foster an effective culture in a company, integrating culture across all levels of your company effectively and more.
We welcome back Mark Guenthner for another episode of "Torrice Tech Talk" to walk you through the post-installation configurations for an S9V2 furnace for American Standard and Trane.
"Torrice Talk" continues our marketing focus by welcoming in Territory Manager Josh Baer to discuss setting up a marketing plan and the specific ways that a dealer can avoid the dreaded slow season.
This week on "Torrice Tech Talk" Ken Gott returns to help walk you through troubleshooting any issues you might be facing with ECM motors.
Our first marketing discussion on "Torrice Talk" welcomes Elaina Burdick, President of EB&L Marketing, onto the podcast. She uses her marketing expertise to help dealers know the best way to utilize their co-op funds and avoid "The December Dump".
Phil Valpey is back on "Torrice Tech Talk" and helping you troubleshoot wiring issues between Mitsubishi condensers and indoor heads to help make your installation quicker and easier.
"Torrice Talk" welcomes in S. G. Torrice Company Territory Manager Butch Kershaw to discuss his process of providing the highest level of customer service for increased customer satisfaction.
Our newest episode of Torrice Tech Talk introduces Mark Guenthner as he discusses how to correctly flush lines in your system. This might sound simple, but many do not complete the process correctly.
A new episode of Torrice Talk brings a new guest in S. G. Torrice Inside Sales Manager Don Garside. He joins Matt & Kevin to discuss the differences between Heat Pumps and Air Conditioners, plus the advantages of both.
Torrice Tech Talk is back! This week, we will walk you through the post-installation setup of a TAM9 Air Handler for American Standard Heating & Air Conditioning & Trane.
Torrice Talk Episode 2 is here! This week, we talk with CEO Matt Bedard about company culture and "The S. G. Torrice Way".
A special Friday edition of Torrice Tech Talk! After setting up the wiring and switches on a Mitsubishi Branch Box – which we went over in episode 1 – you need to set the charge. Phil Valpey talks you through getting the correct amount of refrigerant into your new Branch Box system.
Each week, we will bring you “Torrice Tech Talk”, a look into some of the common problems techs might face in the field, and how to fix them. Our technical experts will guide you through the problem quickly and easily. Our first episode features Phil Valpey who will work through wiring and setting the switches on a Mitsubishi Branch Box. Tune in every Thursday for more Tech Talks!
In the first Episode of “Torrice Talk”, hosts Matt LaPan and Kevin Ronningen welcome in Stephen Torrice, President of the S. G. Torrice Company, and Matt Bedard, CEO of the S. G. Torrice Company, to discuss what makes our company the top choice for all of your HVAC needs.