The Banker Podcast: Recent Episodes
The Banker
Exclusive interviews and analysis from The Banker covering the latest trends and developments in the financial services world. Senior level banking experts share their insights regarding capital markets, structured finance, risk management, transaction banking, ESG and green finance, trade and project finance, technology, and management and governance issues.
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Liz Lumley sits down with Karen Barrett, CEO at Unbiased, to talk about how ageist and stereotypical language perpetuates financial inequality and conflicts across generations.
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Liz Lumley sits down with Ghela Boskovich, head of Europe/regional director at the Financial Data and Technology Association, to talk about digital identity, open banking and finance, and what we can expect from PSD3.
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Liz Lumley, Kimberley Long and Anita Hawser sit down to discuss the recent profitability announcement from UK digital bank Monzo and what it means for the wider fintech ecosystem.
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Liz Lumley sits down with Rita Martins, former global head of fintech partnerships at HSBC and author of Web3 in Financial Services, to chat about the new financial future being imagined by the emergence of Web3.
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With mobile phone theft rising across the UK as thieves look to access banking apps, Kimberley Long and John Everington discuss the practical steps you can take to protect your finances, and whether banks and the software providers should be doing more.
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Liz Lumley is joined by Steven Cooper, CEO of Aldermore Bank, to talk about the state of UK banking, the current economic climate and how fintech has influenced customer behaviour over the past 15 years.
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Liz Lumley sits down with Michael Borrelli, COO at AI & Partners, to discuss the EU’s legal framework on artificial intelligence, the risks addressed and Europe’s role leading AI strategy worldwide.
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Liz Lumley sits down with Alex Jimenez, strategist, fintech influencer, writer, speaker, and currently principal consultant at Backbase, to discuss what happened to the pandemic-driven acceleration we were all promised and what non-finance-related event you should attend next.
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Liz Lumley sits down with Sophie Winwood, co-founder and CEO of WVC:E, and operating partner at Foxe Capital, to talk about start-ups, funding, fintech and… women.
Sophie also serves as the first contributor to The Banker exchange time capsule. Listen to the end to find out what she added.
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As the IMF and World Bank spring meetings get underway in Washington, Aliya Shibli talks with John Everington about the challenges surrounding the 21st replenishment process of the International Development Association, following her interview with Akihiko Nishio, the World Bank’s vice-president of development finance.
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Liz Lumley and Amalia Illgner sit down with Keith Bear, fellow at the Cambridge Centre for Alternative Finance, to discuss whether tokenisation can enhance the functioning of the monetary system. They also discuss the recently launched Project Agorá from the Bank for International Settlements that builds on its unified ledger concept and whether Swift should be worried by these developments.
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Michael Klimes and Aliya Shibli sit down with Liz Lumley to talk about how a bad reputation for excessive work hours, lack of broader purpose and growing competition from other industries is forcing investment banks to change to attract young talent.
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This week, Liz Lumley and Anita Hawser sit down with Emma Hagan, chief risk and compliance officer at ClearBank (and soon to be UK CEO), and former chief risk officer for Emea at SVB to talk about why she feels it is inevitable that another bank collapse of the kind that brought down SVB will happen again.
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This week, Liz Lumley sits down with Sarah Kocianski, CEO of FinTech Wales, to talk about how lack of progress sits alongside the celebrations around International Women’s Day, the new CEO at Starling Bank, and her plans for the fintech hub in Wales.
The research statistics mentioned in the podcast are from the paper Systemic Discrimination: Theory and Measurement, published by the US National Bureau of Economic Research and authored by J. Aislinn Bohren, associate professor in the economics department at Penn; Peter Hull, professor of economics at Brown University and a faculty research fellow at the National Bureau of Economic Research; and Alex Imas, professor of behavioural science and economics at Chicago Booth Business School.
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In 2019, Jusan Bank (then Tsesna Bank) was pushed to insolvency — all due to precarious banking practices and a lack of regulatory supervision. But, through adopting the ecosystem business model, Jusan achieved $1.2bn in profits, acquired 1mn new customers and paved the way for an initial public offering in London. At the helm of this turnaround was Yerbol Orynbayev.
Guest: Yerbol Orynbayev, independent financial services consultant, former deputy prime minister of Kazakhstan and former chair of the board of directors of Jusan Bank and Heartland Securities.
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Liz Lumley is joined by Mark Higgins, a financial historian, senior investment advisor and author of Investing in US Financial History: Understanding the Past to Forecast the Future. He talks about the economic history of the US, from 1790 to today, managing past crises, and the challenges facing the US today.
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Liz Lumley and Kimberley Long discuss how fintech has changed in the past 10 years, where fintech hubs work best, how events can promote diversity better, and Starling Bank founder Anne Boden’s new book which offers a playbook for female entrepreneurs.
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Liz Lumley sits down with Farah Khalique, editor of Banking Risk & Regulation, to discuss growing calls for stronger oversight of the UK’s financial services regulators, with some experts saying that the FCA may be ripe for reform.
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Liz Lumley and John Everington sit down to talk about the impact of FATF’s grey list. Ahead of FATF’s plenary in Paris next week, how influential are the body’s grey and black lists for the international banking industry? Meanwhile in the UK, Barclays acquires the bulk of Tesco’s supermarket bank offering.
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How did sub postmasters become de facto bank branch managers? The Post Office in the UK provides a vital service to communities, specifically as it picks up the slack from customers who are left wanting from the disappearance of bank branches on the high street. Do they have what they need to succeed in this role?
Guest: Andra Sonea, analyst, researcher, PhD student at University of Warwick
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Blockchain clarity from Basel: In this episode, Liz Lumley and Amalia Illgner sit down with Yuval Rooz, CEO and co-founder, and Manoj Ramia, general counsel, at Digital Asset regarding the recent standard from the Basel Committee on permissionless blockchains.
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This week, Barbara Pianese hosts and is joined by Asia editor Kimberley Long, to talk about the liquidation of Chinese property developer Evergrande, the regulatory issues around Credit Suisse, and the decision of Lloyds Bank in the UK to stop their mobile bank service.
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This week, Liz Lumley is joined by Charlotte Crosswell, chair of the Centre for Finance, Innovation, and Technology (CFIT) to talk about open finance, the goals of CFIT and how the UK can work to be a global leader in improving financial services for everyone.
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Most of the global banking industry is currently on the journey to migrate to the ISO 20022 messaging standard for cross-border payments. What lessons have been learned so far, what do banks need to do now, and will the industry be ready for the ultimate decommissioning of the legacy Swift MT standard in November 2025?
Guests:
- Jeremy McDougall, director of payments at EY
- Stephen Lindsay, business lead, Swift Platform
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In this week’s Davos special, Liz Lumley and John Everington sit down to discuss the major themes of the World Economic Forum’s Davos event, including AI, climate change and misinformation. We also get an insight into John’s interview with Indermit Gill, chief economist at the World Bank.
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Happy New Year from The Banker. This week, Liz Lumley, Barbara Pianese and Michael Klimes discuss T+1, EU banking regulations protecting taxpayer money, the fight against greenwashing, and the renewed regulatory interest in consumer rights in the UK. We also celebrate our Central Banker and Finance Minister of the Year, who were awarded their trophies at the 2023 Bank of the Year awards.
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Angela Wakelin, chief operating officer, and Raphaelina Arthur, head of financial crime and MLRO at fast-growing fintech, Kroo Bank, talk money muling, and other financial scams in the run-up to Christmas and whether digital challenger banks have got the balance right between using people, automated systems and AI to combat fraud.
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This week, editorial staff at The Banker look back at 2023, with themes as diverse as ESG, blockchain and crypto, AI, and what the global banking industry can do to support a liveable planet. We wish everyone a restful end of year and a happy holiday season. We look forward to sharing more with you in 2024.
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Louise Hill, CEO and co-founder of app GoHenry, talks to Anita Hawser about the role financial education and literacy, from an early age, can play in helping kids and teenagers not only live better financial lives, but avoid becoming money mules, or victims of financial crime and fraud.
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This week, John Everington, Joy Macknight and Aliya Shibli discuss the highlights from this year’s Bank of the Year Awards and the gala awards dinner held on November 30. Ms Macknight also talks about her recent interview with World Bank president Ajay Banga, touching on sustainability matters, while Ms Shibli discusses the outlook for smaller banks in the US.
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This week, Joy Macknight and Liz Lumley are live at the Global Banking Summit where they discuss cloud strategies at banks, the upcoming COP28, financing SMEs and comprehensive coverage in The Banker's new content pillars.
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This week, Liz Lumley and Davide Montagner are joined by Sylvie Matherat, global senior advisor to Mazars’ financial services practice. They discuss European banking regulation, the complexities of fossil fuel financing, banker bonuses, a capital raise at Monzo and the drama within OpenAI.
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This week, Liz Lumley and Barbara Pianese are joined by Marta Krupinska, co-founder of CUR8. They discuss fighting climate change with money, get the lowdown from Felaban, embrace the 'digital-first, human always' approach to transformation, examine how banks can better serve minority-owned businesses, look at how AI will impact our environment, and congratulate PensionBee on its road to profitability.
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This week, Liz Lumley and Amalia Illgner are joined by Atom Bank CEO Mark Mullen to discuss disrupting the UK mortgage market, learning mortgage lessons from other countries, the impact AI will have on productivity, digital payments and the apologies the UK’s Information Commissioner’s Office made to former NatWest CEO Alison Rose.
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This week, Liz Lumley, Joy Macknight and Aliya Shibli discuss the ‘banker bonus cap scrap’, how SPACs refuse to die, the upcoming COP28, going global with your credit scores, and Elon Musk’s ambition to be the centre of your financial world, ‘or whatever’.
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This week Liz Lumley is joined by special guest Chris Hladczuk, chief revenue officer at fintech Meow. They discuss cash management for start-ups, T+1 settlement times, money laundering, terrorism and cryptocurrencies, and get a hot take on that Techno-Optimist Manifesto.
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This week, Liz Lumley and John Everington are joined by Araba Eshun, head of compliance for Emea and Apac at fintech Zero Hash. They discuss the annual meeting of the World Bank Group and the IMF last week in Marrakech, which was covered extensively by The Banker, as well as capital markets-fintech partnerships, the crypto market in Nigeria and Australia, and JPMorgan’s commercialisation of its Tokenized Collateral Network.
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In this special episode recorded at Sibos in Toronto, the women from across the fintech space talk about their experiences as founders, developing the regtech space, and making career changes.
Chapter 1
Christina Chang, chief operating officer, Minka
Chapter 2
Alex Ford, president, North America, Encompass Corporation
Chapter 3
Stella Lim, chief operating officer, Partior
Chapter 4
Katalin Kauzli, business development director and co-founder, PartnerHUB
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This week deputy editor Liz Lumley and reporter Davide Montagner are joined by industry veteran Ruth Wandhöfer. They discuss the UK’s FCA crypto asset marketing regulation, a survey of hopeful UK bankers, the resiliency of Morocco, the value of easy-to-access regulatory information and bank branches. They also celebrate the latest woman to win the Nobel Prize for Economics.
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This week Liz Lumley, Michael Klimes and Alessandro Hatami, managing partner at advisory firm Pacemakers, discuss why banks still finance fossil fuels, the state of fintech unicorns around the world, days in the life of ‘boring CEOs’, the Sam Bankman-Fried/FTX trial and why meetings rooms are so hard to find despite the trend of hybrid working.
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This year, Intesa Sanpaolo launched Isybank, a new digital bank based on cloud native architecture, along with a partnership with Thought Machine. The new €650m digital offering is part of Intesa’s continuing 2022–2025 strategic business plan.
Guests:
- Massimo Proverbio, chief data, AI, innovation and technology officer, Intesa Sanpaolo
- Paul Taylor, CEO and founder, Thought Machine
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In this episode of The Banker Midweek, Latin America editor Barbara Pianese and reporter Aliya Shibli discuss asset managers dropping the word ‘sustainable’ from the names of their funds, why the Bank of England is keen to delay implementing the Basel III reforms, and Swedbank’s social bond.
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Join Liz Lumley, Joy Macknight and Kimberley Long, who were live from Sibos in Toronto, Canada. They give a round-up of the event and discuss the hot topics on the conference floor.
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In this episode of The Banker Midweek, Asia editor Kimberley Long speaks with Silvia Pavoni, founder and editor of Sustainable Views, an ESG-focused publication by the Financial Times. They discuss cash access for vulnerable people, the financial savvy of Gen Z, the risk banks face of climate litigation, and the G20’s lukewarm climate pledges.
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Are banks overzealously loading fraud markers against individuals and businesses, and misinterpreting the Politically Exposed Persons Regime, to avoid hefty fines and being wrapped over the knuckles by regulators? And who ultimately pays the price?
Guest: Jeremy Asher, senior consultancy regulatory solicitor, Setfords.
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Partnering fintech startups has always presented a myriad of obstacles for incumbent banks and financial institutions. To combat this TechPassport co-created a set of enterprise ready questions along with 14 global banks. These questions allow fintech companies to learn the key metrics financial institutions use to influence their vendor selection process. This new level of transparency allows even the smallest startup to sell to the largest of institutions by becoming enterprise ready.
- Layla White, CEO and founder, TechPassport
- Sean Manahan, head of business development, managing director in the Innovation Group, Morgan Stanley
This week Liz Lumley is joined by Prakash Pattni, global managing director for financial services digital transformation at IBM. They discuss the nuances of bank-fintech partnerships, the regulatory challenges to fintech evolution, digital transformation in transaction banking, the massive impact AI will have on all aspects of financial services and how we may be falling out of love with working from home.
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The driving force of the fintech sector is start-ups. Yet, according to 2020 figures from Deloitte, just 7% globally are fronted by women. In this episode, the women who have taken the step to set up their own companies talk about why they decided to strike out alone, the availability of skilled workers, and the issues they have faced as a woman trying to build a fintech from the ground up.
Chapter 1
Muma Sinkala, CEO, Krypia
Chapter 2
Nina Mohanty, founder and CEO, Bloom Money
Chapter 3
Ari Horie, founder and CEO, Women’s Startup Lab
Chapter 4
Ife Durosinmi-Etti, founder and CEO, Herconomy
Chapter 5
Edwina Johnson, head of global, Alloy
This week Liz Lumley, Joy Macknight and Aliya Shibli sit down to discuss the upcoming Sibos event in Toronto, the future of building back Ukraine, the complicated nature of trying to achieve net zero, the political and cultural impact of rising interest rates, fintech’s diversity problem, and Citi’s proposed restructuring. We also say goodbye to the fintech for UK renters — Fronted.
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This week Asia editor Kimberley Long takes over chairing duties to speak with editor Joy Macknight and reporter Aliya Shibli about how optimistic we should feel about sustainable bonds, the potential of Mexico for nearshoring, and HSBC’s new joint venture with Tradeshift. China’s embattled property sector, the end of the Credit Suisse brand, and the need for consumer protections around bitcoin are also up for discussion.
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On the road at Hightech Payment Systems’ WeMeeting in Morocco, Liz Lumley sits down to listen to the story of the first fully digital bank in Barbados: Sagicor Bank.
Guests:
- Nabil Ibenbrahim, managing director, HPS
- Trevor Torzsas, managing partner, Torzsas Advisory
This week Liz Lumley sits down with Antony Jenkins, founder and CEO of 10x, to talk about the impact that digital transaction projects can have on talent retention, as well as bank/fintech partnerships, the march of AI on financial services, how various governments and banks are responding to the rise in interest rates and their impact on consumers, and what problems central bank digital currencies are really solving.
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This week The Banker’s deputy editor Liz Lumley, and Virginie O'Shea, founder of Firebrand Research, talk about the continuing drama concerning NatWest and the wider issue of who gets denied a bank account, global ESG guidance, the endgame for Basel III and how Klarna has ditched an open banking brand we never even got to know.
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Former banker Shaun Hayes, author of The Gray Choice, pleaded guilty to participating in a scheme to defraud Excel Bank and to profit from illegal insider loans and was sentenced to federal prison in 2018. Today, he talks to Liz Lumley about the ultimate cost of his crimes: his family, friends, freedom, and fortune. He also speaks about ethical (and unethical) business practices, reworking the definition of success, and the cost of stepping into the grey areas of business decision-making.
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This week Liz Lumley and Kimberley Long sit down to discuss a recent UK Supreme Court ruling impacting who is responsible in causes of payments and bank fraud, digital asset experiments in Singapore, the state of payments in the US (and UK?), and the ongoing saga of Credit Suisse. They also welcome the eighth oldest bank in the world, the UK’s Coutts, to the world of so-called ‘woke’ politics.
Since this episode was recorded, Alison Rose, CEO of NatWest, has resigned from her position. This resignation is related to the issues surrounding Nigel Farage as discussed in this podcast.
The EBRD’s chief compliance officer, John Mair, gives us a rare glimpse into how compliance works within a development bank which invests in economies across three continents. He describes his team as the bank’s “spiritual leaders that oversee integrity, reputation risk, and conscience”, and says in order to ensure it makes the best possible recommendations to management, it is important to assume that your decision could be wrong. Confused? Listen to find out more.
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This week Liz Lumley is joined by Roberta Profeta, associate principal financial services, Elca Advisory where they comment on the upward rise of interest rates and its impact on banks and bank reputations, asking too much from open banking, the complexity of fighting climate change via financing activism, the launch of FedNow in the US, M&A rumours with Monzo and predictable behaviour from Microsoft, the company that just get let go of bundling.
As a bonus to this episode, Liz Lumley also sits down with Victoria Cleland, executive director for payments at The Bank of England to talk about RTGS, IS0 20022, the New Payment Architecture and the bank’s role in modernising global payments rails.
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Your weekly look at what the industry is talking about, offering information bankers like you need to know.
This week Liz Lumley, Joy Macknight and Kimberley Long discuss Chinese banks, UK deposit woes, the recent Mansion House reforms from the UK chancellor, the march of central bank digital currency experiments and Revolut's $20m loss in the US. Meanwhile, we get an update on future podcasts from The Banker Podcast Series.
A new report from Fair4All Finance highlights the positive impact of the customer support banks provided during the pandemic and calls for some measures to be re-introduced or modified to help people navigate the rising cost of living.
In research conducted with Lloyds Banking Group, NatWest Group and Yorkshire Building Society, Fair4All Finance looked at the response of major banks and building societies during Covid-19. The aim was to understand the impact of support measures like payment holidays and interest-free overdrafts on customers and the financial institutions themselves.
The research found that many of the lessons learned can support financial institutions in the way they treat their customers and help people in vulnerable circumstances weather current and future financial storms.
Guests:
- Sacha Romanovitch OBE, CEO of Fair4All Finance
- Catherine Rutter, group ambassador for Yorkshire and The Humber, director group customer inclusion at Lloyds Banking Group
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Your weekly look at what the industry is talking about, offering information bankers like you need to know.
This week John Everington and Barbara Pianese discuss the findings of The Banker's Top 1000 World Banks ranking for 2023. The conversation touches on the impact of higher interest rates on the world's largest lenders, how China's banking sector is showing signs of growing maturity, and key growth markets in Asia, Europe, Africa and Latin America.
This week Liz Lumley and John Everington talk about banking giant HSBC leaving their Canary Wharf skyscraper for more modest digs in the City of London, very close to The Banker’s headquarters. The conversation continues on both the ongoing projects around central bank digital currencies and ISO 20022, as well as the impressive digital transformation journey of Banco Santander.
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Liz Lumley and Anita Hawser sit down to discuss this year’s topics at EBADay 2023, including the debate around central bank digital currencies, how innovation is viewed and dealt with at incumbent banks, and why we have been talking about ISO 20022 for over a decade.
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Liz Lumley and Anita Hawser sit down to discuss all the fintech conferences, HSBC launching Innovation Banking, A16z crypto opening an office
in London, the growing maturity of crypto in general as well as the resignation of Anne Boden as CEO of Starling Bank.
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In this special episode recorded at the Asian Development Bank (ADB) meeting in Incheon, South Korea, the women working at promoting financial inclusion across Asia, providing support to women-led SMEs, and those working at groundbreaking fintechs give their insights.
Chapter 1
Lisette Cipriano, senior technology specialist, finance sector group, sustainable development and climate change department, ADB
Chapter 2
Wendy Teleki, head of Women Entrepreneurs Finance Initiative (WE-FI) Secretariat, World Bank
Chapter 3
Rowie Zamora, chief strategy officer, GCash
We’re more than a year into the war in Ukraine, the EU is on its 10th sanctions package, and the US Treasury Department has imposed more than 2700 sanctions against Russia, more than any country. But are the sanctions working, and what headaches are they causing for banks’ financial crime compliance teams?
Guest: Vincent Heintz, regional head of financial crime compliance for Europe and the Americas, Standard Chartered Bank.
On the road at Money20/20 in Amsterdam, Liz Lumley talks to The Banker contributor Sarah Kocianski about the loss of last year’s darling – BNPL – global fintech funding, regulations and what they wish they could see on stage at this year’s show.
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Your weekly look at what the industry is talking about, offering information bankers like you need to know.
This week Liz Lumley, deputy editor for The Banker, and Marie Kemplay, editor for FinReg Specialist, talk about tighter supervision for US banks, restructuring at Commerzbank, the impact of rising interest rates on global economies, the investment fallout from FTX, and the impact of AI on journalism.
The Banker’s Asia editor Kimberley Long looks at the issues under discussion at the Asian Development Bank’s annual meeting in Incheon, South Korea, including the real impacts of climate change and the state of the Asia-Pacific economy.
Guests:
- Albert Park, chief economist, Asian Development Bank
- Seve Paeniu, minister of finance for Tuvalu
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Your weekly look at what the industry is talking about, offering information bankers like you need to know.
This week Liz Lumley and John Everington talk about the legacy of the World Cup in Qatar, the ongoing embrace of crypto by traditional finance – to the annoyance of decentralised finance – the ongoing ‘Banking Saga’ in the US, the trouble with Revolut, and Facebook (or Meta’s?) EU data problems.
Your weekly look at what the industry is talking about, offering information bankers like you need to know.
This week Barbara Pianese, Joy Macknight and Kimberley Long discuss the remarks the European Court of Auditors made towards the European Central Bank, whether European banks are safer than US lenders, and what the EU’s Markets in Crypto-Assets regulation means for banks.
Ms Long is recently back from Korea, where she attended the annual meeting of the Asian Development Bank. She tells us about the main topics discussed there.
UK-based Shawbrook Bank has partnered with Pega to use low code to transform its unsecured loans process, improving processing time by 75%, saving 1500 hours per month, and improving the customer experience.
Liz Lumley sits down with Shawbrook Bank and Pega to discuss the fintech partnership and the benefits of a low code platform.
Guests:
- Steve Morgan, banking industry market lead, Pega
- Russ Thornton, chief technology officer, Shawbrook Bank
Your weekly look at what the industry is talking about, offering information bankers like you need to know. This week, deputy editor Liz Lumley and Middle East and Africa editor John Everington talk about the recent Crypto and Digital Assets Summit, privacy and CBDCs, crypto regulation, African mobile money, and VC in Saudi Arabia.
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Your weekly look at what the industry is talking about, offering information bankers like you need to know.
This week Liz Lumley, Sam Friend and special guest Brett King talk about First Republic’s sale to JP Morgan, the rebirth of Deutsche Bank, AI regulation in the EU and the latest announcement from Twitter’s ‘bad boyfriend’. Also, we discuss our new podcast series – ‘Banking in the shadows’ with Europe editor Anita Hawser.
Our first episode focuses on the growing global problem of human trafficking or modern slavery, which the Association of Certified Anti-Money Laundering Specialists' CEO Scott Liles describes as one of the biggest crises of our time. Women and children are being trafficked in growing numbers globally.
But what role can financial services play in the identification of suspicious activity linked with human trafficking, and helping victims of trafficking get back on their feet again by providing them with access to financial services?
Our guests for this episode are:
- Craig Timm, US head of AML at the Association of Certified Anti-Money Laundering Specialists (ACAMS)
- Caryn Leong, regional AML director for APAC at ACAMS
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Your weekly look at what the industry is talking about, offering information bankers like you need to know.
This week Liz Lumley and Anita Hawser talk about what makes a bank, how safe are your deposits, the latest fine directed at the former CIO of TSB Bank and the growing hysteria over CBDCs. While avoiding the tin foil hat, Liz also expresses a surprising interest in ‘swimming pool blue’ cocktails.
Your weekly look at what the industry is talking about, offering information bankers like you need to know.
This week Liz Lumley, Joy Macknight and Sam Friend talk about ‘The Banking Saga’, the politicisation of decentralised finance, the need for the industry to unite around responsible AI, the ongoing digital journey for many global banks, the supposed death of Spacs and Liz’s love for the soon-to-be-developed Britcoin.
Recently, financial tech provider Broadridge released a study looking at just this the 2023 Digital Transformation and Next-Gen Tech study surveyed 500 C-suite executives and their direct reports across the buy side and sell side globally on their current plans and attitudes towards ongoing digital journeys and technological impacts.
We’re sitting down today with Broadridge and SEB to discuss the findings of that study.
Guests:
- Samir Pandiri, President of Broadridge International
- Kristian Garder, Co-Head of Equities at SEB
Your weekly look at what the industry is talking about offering information bankers like you need to know.
This week Liz Lumley and Barbara Pianese talk about the IDB 2023 in Panama, decentralised finance debates on the shores of Lake Como, fintech growth in Asia, and the ongoing saga of Silicon Valley Bank - all while managing to enjoy a bit of early Spring sun in the process.
Your weekly look at what the industry is talking about offering information bankers like you need to know.
This week Liz Lumley and John Everington talk about ‘the ongoing banking saga’, the shock resignation of Saudi National Bank chairman, the evolution of crypto for payments in Africa and celebrate the era of coexistence for financial messaging of cross border payments.
Financial exclusion is an issue that disproportionately affects women, and more so in the developing markets. However, for many, fintech is providing a solution, as it removes barriers to access which were in place. In this episode, women working across the field explain the issues they are tackling that fall outside of mainstream banking to help more people into banking networks.
Chapter 1
Bonu Hafizova, Blockchain product manager, Alif Bank
Chapter 2
Pia Roman Tayag, director of the Office at the United Nations supporting Her Majesty Queen Máxima of the Netherlands
Chapter 3
Sara Dhewanto, founder and managing director, Duithapay
Chapter 4
Tale Alimi, co-founder and CEO, Owoafara
Chapter 5
Vivi Friedgut, founder and CEO, Blackbullion
Your weekly look at what the industry is talking about offering information bankers like you need to know.
This week Liz Lumley and Anita Hawser talk ‘all the bank failures’, a shotgun wedding in Switzerland, ‘Dear CEO’ letters to UK e-money providers, banks making promises to international customers and 50 years of women at the London Stock Exchange.
One of our favourite topics here at Functional Banking Magic is to look at the partnerships and relationships that develop between a bank and a tech company.
HSBC has partnered with fintech company Diginex to provide their commercial banking customers in various markets with a sustainability reporting tool, allowing businesses to plan and report their ESG performance online and manage their performance against ESG indicators and globally recognised frameworks.
This episode we sit down with:
- Natalie Blyth, Global Head of Commercial Banking Sustainability, HSBC
- Mark Blick, CEO, Diginex
Your weekly look at what the industry is talking about
offering information bankers like you need to know.
This week Liz Lumley and Joy Macknight discuss innovation
labs, net zero transition plans, bank profits and the possibility of embedded
finance on a bike.
Your weekly look at what the industry is talking about, offering the information that bankers like you need to know.
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Cryptocurrencies are the most exciting or the most divisive development in fintech in recent years, depending on your perspective. In this episode, women who have been at the forefront of crypto development explain how they ended up working in this nascent space, what the culture of working within crypto is like, and what their goals are for expanding the sector.
Chapter 1
Nelly Chatue-Diop, founder and CEO, Ejara
Chapter 2
Caitlin Long, founder and CEO, Custodia Bank
Chapter 3
Tai Panich, CEO and CIO, SCB 10X
Chapter 4
Teana Baker-Taylor, vice president of policy and regulatory strategy in the EU/UK, Circle, and board member, Crypto UK
Chapter 5
Rachel Lin, co-founder and CEO, SynFutures
Barbara Pianese, The Banker's Latin America editor, chats with Herbert Hernández, Bantrab CEO, about the bank's mission and the Guatemalan economy
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In this third episode I discuss with fintech entrepreneur Brett King about digitalisation and banking in Latin America
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The second episode of this series focuses on the relationship between banks and fintechs, recent regulatory developments for the banking sector in the region, and sustainable finance.
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We focus on how the current challenging macroeconomic and political context is affecting the Latin American region and how banks are coping in the current higher interest rates environment. Recent developments regarding financial inclusion in Latam have also been discussed.
Our guests are:
- Martin Spicer, regional director for Latin America and the Caribbean, International Finance Corporation
- Germana Cruz- CEO and head of financial institutions, Latin America, Standard Chartered
- Alejandro Garcia, regional group head for financial institutions, Latin America, Fitch Ratings
- Mauricio Zuluaga, liquidity management director, Citi Latin America
- David Goldschmidt, vice-president, head of cross-border real-time payments, Mastercard
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While mobile money has prompted financial inclusion in sub-Saharan Africa to more than double in 10 years, the gender gap in access to basic financial services remains wider than any other world region. John Everington talks to the World Bank's Leora Klapper about the main obstacles to increased financial inclusion for the continent's women, and to the World Food Programme's Chloe Gueguen about strategies for narrowing the gender gap.
London mayor Sadiq Khan wants more power and financing for cities so they can deal with and find solutions to climate change. Cities, after all, are responsible for over two thirds of emissions and local administrations, says Khan, are seen as the “doers”, while national governments are the “delayers”.
He thinks that mayors should be part of the UN climate conference negotiations. In fact, COP27, which is wrapping up in Sharm el-Sheikh this week, will be the last without cities at the table, he says.
Does he have a point?
Hear what Khan told Sustainable Views and what our correspondent Philippa Nuttall makes of his green leadership for London as she talks to Silvia Pavoni, your host.
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Read Philippa’s article on why cities struggle to go carbon neutral:
https://www.sustainableviews.com/why-cities-are-struggling-to-go-carbon-neutral/
Find out more about Sustainable Views, here:
https://www.sustainableviews.com
And request a free trial to access all our content, here:
https://survey.ft.com/jfe/form/SV_9RGu5ktcIREwMLA?_sp=3bd6bfcc-af1c-4833-b73e-3f4913d4dab7.1668705958866
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Ahead of this year’s UN climate conference, discussions over the responsibility of the world’s richest countries towards developing economies have intensified.
Emerging markets’ contribution to climate change is miniscule, but they are disproportionately hurt by its effects. Think of the catastrophic droughts, floods and hurricanes directly linked to man-made climate change that have crashed infrastructure and cost lives and livelihoods across developing countries.
With COP27 being hosted by Egypt, and African governments increasingly pushing back against requests to keep fossil fuels in the ground (as this would slow economic growth), will there be new solutions on the negotiation table? Will this be the Africa COP?
Silvia chats to James King, one of our correspondents who has recently written about Africa, and to Gillian Marcelle, a development finance expert with sanguine views on the urgency of the issue - and on how to fix it.
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You can read James’s deep-dive here: https://www.sustainableviews.com/african-governments-push-to-close-the-climate-funding-gap/
This is Gillian’s opinion piece on sustainable finance: https://www.sustainableviews.com/sustainable-investment-is-a-first-world-option/
Here are the views of the Net-Zero Asset Owner Alliance chair Guenther Thallinger: https://www.sustainableviews.com/blended-finance-has-its-time-come/
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Silvia and Alison Taylor of NYU Stern School of Business look into the language of sustainability and find it still has a pretty loose grammar and highly convoluted syntax. Most native speakers do not even agree on a common interpretation of environmental, social and governance factors. The good news is: more of us are trying to learn this language. And Alison shares a few tips on how she teaches it too.
In the show, Alison mentions a piece she’s written for Sustainable Views. You can find it here https://www.sustainableviews.com/incentivising-esg-what-does-it-really-take/
To read more of our articles on ESG policy and regulation, you can register for a free trial here https://survey.ft.com/jfe/form/SV_9RGu5ktcIREwMLA
What can banks learn from the so-called 'growth hacking' of startups? What can B2B learn from B2C? Which banks are hitting a home run with growth and marketing?
Our guests are:
- Isha Chander, head of EMEA marketing, executive director, payments, J.P. Morgan
- Lucy Woolfenden, founder, The Scale Up Collective
- Shilpa Bangera, chief revenue officer- platform and data, Finastra
In this bonus episode recorded at Sibos, we talk to the women of Innotribe, the fintech innovation space at the annual transaction banking conference. We learn from founders, CEOs and innovators about how they experience working within this most innovative of financial sectors.
Chapter 1
Rebecca Hackworth, head of communications, Quant
Chapter 2
Marijke Koninckx, chief product officer, Bankifi
Chapter 3
Bianca Lopes, founder, Idea Fund
Chapter 4
Ulyana Shtybel, CEO, Quoroom
As he prepares to step down from the helm of Ecobank International after seven years, Ade Ayeyemi discusses the next stages in Africa's digital financial journey, including lowering remittance costs, the challenge for regulators of cryptocurrencies, the role for CBDCs and the factors needed to make the nascent African Continental Free Trade Area (AfCFTA) a success.
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Confused about sustainability? You’re not alone. Environmental, social and governance factors, or ESG, are increasingly a headache for business, finance and world leaders alike. Now even policymakers are creating rules to govern this space. It’s hard to keep up and make sense of it all. So let us help you by sharing some of the most interesting views shaping this space. Join your host, Silvia Pavoni, as she talks to the people living and breathing sustainability – and a few critics too. (We can’t promise this will be a completely jargon-free space, but we shall try!)
Want to talk to us directly? Emailsustainable.views@ft.com. Want to find out more about Sustainable Views? Visitwww.sustainableviews.com, and to subscribe to the podcast just search Sustainable Views in your usual podcast provider.
Sustainable Views is an intelligence service by the Financial Times Group.
Whether a bank is partnering with a small, seed stage fintech startup or a global tech enterprise – relationships work because of the people involved.
Because of this – we here at The Banker Podcasts will be showcasing several shorter Functional Banking Magic episodes focused on the partnerships and relationships that develop between a bank and a tech company.
To start us off here is an episode where I sit down with:
- Prashant Jajodia, Managing Client Partner and Financial Services Leader, IBM Consulting UK & Ireland
- Mike Gamble, Director of Analysis and Design, TSB Bank
Sreeram and Mike talk about startup culture, teamwork and gathering your tribe.
In this first episode, we will discuss women in the fintech space. In which areas of fintech are women best represented? Are they getting the support they need? Where can they turn to find their tribe? Do we need to do more to call out the imbalance still in place, and what can we do to narrow the gap?
Chapter 1
Louise Brett, vice chairman and UK & Europe fintech and financial services innovation lead partner, Deloitte UK
Chapter 2
Michelle Tran, founder, NYC Fintech Women and head of enterprise sales, Vestwell
Chapter 3
Susanne Chishti, CEO, Fintech Circle
Chapter 4
Christine Kiefer, co-founder, Ride capital, venture partner, Angel Invest, and founder, Fintech Ladies
Chapter 5
Chaitra Chandrasekhar, partner, Oliver Wyman
Amid the 15th anniversary celebrations of the launch of M-Pesa, it’s worth stepping back and looking at what mobile money has achieved …. and what it hasn't. John Everington talks to Edem Seshie, an associate partner with Mackinsey in Lagos, about why cash remains king across much of the continent, and why newer services like mobile lending have struggled to take off
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Today is all about digital first – but do we still have a need for in person, physical banking? Has a focus on digital first further isolated communities - so rural communities, unbanked, demographics that don't have confidence in the digital world.
Guests:
Chapter 1 – What does the research show us about banking and rural communities?
- Andra Sonea, postdoctoral research Fellow in FinTech, Said Business School, Oxford
Chapter 2 – How technology can address some of these ‘banking in the ‘real’ verse issues
- Shanker Ramamurthy, global managing partner, banking, IBM
Chapter 3 – Putting the human touch back into banking
- Wendy Redshaw, chief digital information officer at NatWest
- Nina Raphael, managing director, banking and capital markets, Accenture
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The Banker’s Burhan Khadbai speaks to Kirsty Morris, managing director, specialist sales and commercial strategy at Barclays and Sarah Courtney Dockett, senior private banker at Citi about their journeys in banking and challenges they faced.
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It’s been fifteen years since M-Pesa changed the landscape of African banking forever. What are the factors that made mobile money a success in some markets and a failure in others? Amid evolving offerings from fintechs and banks, do new mobile money entrants in markets such as Nigeria still have a role to play in broadening financial inclusion?
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There isn't a bank worth their innovation lab that hasn't spoken about the need to instil 'entrepreneurial values' and the 'startup mindset' inside their walls. What does that mean exactly? Is startup culture all it's hyped up to be? What does being an entrepreneur mean inside a centuries old incumbent bank with tens of millions of customers?
Liz Lumley, deputy editor at The Banker sits down with four leading banks to discuss how the seeds of startups can blossom in centuries old banks.
Guests:
Chapter 1 – ‘What does a quick change and pivot look like?’
- Xavier Rebes, director of innovation, CaixaBank
Chapter 2 – ‘The startup mindset is the ability to adapt to change’
- Adizah Tejani, portfolio, HSBC Ventures
- Wincie Wong, head of services workforce technical capability, NatWest
- Craig Fox, managing director - fintech, Silicon Valley Bank
Many are attracted to the glittering halls of cutting edge technology – whether that be quantum computing, Web3 or the varied siren calls coming from the depths of the metaverse. Banks are no exception.
Shows like Money 2020 showcase those ‘glittering halls’ promise a future of seamless, friction-free payments and banking. But what does it really mean? How long does it take for a stage worthy tech trend to make its way into financial services and start improving customers' loves – if it makes that journey at all?
Liz Lumley, deputy editor, The Banker sits down with three guests at Money 2020 to discuss what they have seen, what impressed them and which technologies are the most likely to impact how we bank today.
Guests:
- Eimear Creaven, president, Western Europe at Mastercard
- Kunal Bist, global head of TTS strategic partnerships, Citi
- Nektarios Liolios, co-founder, Future Farm
As artificial intelligence and machine learning is growing in use inside financial institutions - including services that make decisions for customers. How do we ensure AI is fair and ethical, when humans who develop AI are far from it.
Liz Lumley, deputy editor at The Banker sits down with a number of industry leaders and one leading bank to discuss evolution of AI in financial services.
Guests:
Chapter 1 – ‘Algorithms have parents’
- Clara Durodié, CEO, Cognitive Finance Group and author of Decoding AI in Financial Services
Chapter 2 – ‘Because Daddy said so’ – putting ethical rules and restraints on AI
- John Duigenan, Global CTO, VP, and distinguished engineer, Banking and Financial Services at IBM
- Peter van der Putten, director AI lab, Pegasystems
Chapter 3 – Can we build something that is better then ourselves?
- Prag Sharma, global head, Artificial Intelligence Centre of Excellence (AI CoE), Citigroup
The beginning of 2022 has been among the most turbulent in recent memory. Since Russia began its invasion of Ukraine on February 24, millions of people have fled the country. Alongside billions of dollars worth of damage in Ukraine, the war has caused global prices for everything from fuel to food to soar. Multilateral institutions have subsequently downgraded their economic forecasts for many countries around the world.
In this joint podcast from fDi Intelligence and the Banker, co-hosts Alex Irwin-Hunt and Burhan Khadbai discuss what is concerning policymakers, bankers and investors most during this period of uncertainty. Based on conversations with attendees at the EBRD's 2022 annual meeting and business forum held from 10-12 May in Marrakech, Morocco, this podcast explores themes including the EBRD's engagement in Morocco, the wide-ranging impacts of war in Ukraine and why the green transition must be inclusive.
From financial crime, domestic abuse and financial control to addictions that impact your bank balance - what role do banks play in creating a safe space to take charge of your life?
Liz Lumley, deputy editor at The Banker sits down with a number of industry leaders and three leading banks to discuss what role banks have to play in our complicated lives.
Guests:
Chapter 1 – Why are ‘fuck off funds’ mainstream?
- Kimberly Long, Asia editor, The Banker
- Harriet Allner, associate director, Common Industry
Chapter 2 – How do you create a ‘safe space’ at a bank?
- Catherine Rutter, Group Ambassador for Yorkshire and The Humber, Director of Group Vulnerability at Lloyds Banking Group
- Neil Mitchell, Head of Customer Risk at TSB Bank
- Maxine Pritchard Head of Financial Inclusion and Vulnerability, HSBC
The past 20 years have seen an explosion of cool tech, shiny digital apps and progressive business models, not all have migrated successfully to traditional banking. Have we lingered too long in the glittering halls of cutting edge? Have we forgotten the real goals of reliable, trustworthy, and functional banking? Is it time to find the real magic in building a bank that works?
Liz Lumley, deputy editor at The Banker sits down with a number of industry leaders to discuss what innovation really means for banks?
Guests:
Chapter 1 – ‘What’s your earliest memory of tech and banks?’
- Joy Macknight, editor, The Banker
- Marie Kemplay, investment banking and North America editor, The Banker
Chapter 2 – Learning to love legacy and finding lessons in the Middle Ages
- Alessandro Hatami, founder, Pacemakers
- Teresa Connors, founder, Payment Matters
Chapter 3 – ‘Young ladies’, canaries in coal minds, and backing innovation before ‘we called it innovation’.
- Leda Glyptis, chief client officer, 10x Banking
- Lou Smith, chair, Innovate Finance
Oscar Onyema, chief executive of the Nigerian Exchange Group, talks to The Banker's John Everington about the prospects for the Nigerian economy and its capital markets in 2022
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Roland Brandli, strategic product manager at SmartStream, talks to The Banker’s Kimberley Long about if banks are ready to meet the ISO20022 deadline, and the importance proper data management.
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Peter Born, chief representative in Mumbai for Commerzbank, speaks to The Banker’s Kimberley Long about how India has supported its SME segment through the pandemic, and the country’s decision to opt out of RCEP.
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The UK is due to publish its green taxonomy - a classification system defining environmentally friendly activities - in the first quarter of 2022. Although it is expected to mirror the EU’s taxonomy there are suggestions it may diverge in certain areas. Claude Brown, partner at global law firm, Reed Smith, discusses expectations with Marie Kemplay, and what it could mean for broader EU-UK divergence in financial services.
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Trade expenses are a significant outlay for investment banks, yet these costs are often overlooked. Daniel Carpenter, commercial lead and head of regulation at Meritsoft talks to Marie Kemplay about how banks can get on top of disparate data about these costs, and ultimately optimise their approach.
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After Harvard's Kenneth Rogoff, Citi analysts are now also calling for the creation of a multilateral institution with the specific mandate of supporting developing economies transition to green. Leslie Maasdord, CFO of the New Development Bank – formed by some of those very emerging markets – thinks differently.
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Steve Berkley, CEO of Bloomberg Index Services speaks to Marie Kemplay how financial index providers must continue to adapt against a backdrop of growing demands for more, and more varied data and the potential for market volatility.
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Personal finance management can learn a lot from behavioural science, Henrik Rosvall and Elin Helander from Swedish fintech Dreams tell David Robinson.
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Sihem Mouelhi, chief product officer at Elucidate, and Ben Arber, head of US and Americas at Elucidate, talk toThe Banker’s Kimberley Long about how risk is currently being priced, and what can be done to make the process fairer.
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Derivatives contracts contain a treasure trove of useful information. Brett Aubin, Head of Projects at Konexo, a data and technology-driven legal services provider from global law firm Eversheds Sutherland, talks to Marie Kemplay about how capturing and analysing this data can help to reduce systemic risk in the derivatives markets.
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Communications surveillance is a fact of life for many financial firms, which need to comply with market abuse and financial crime regulation. But in an age where there has been a proliferation of different communications methods, and staff are often working away from the office, it has become increasingly challenging. Raj Bakhru, chief innovation officer at ACA Group talks to Marie Kemplay about how the industry is managing these issues.
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Michael Rangel, CEO and co-founder, Novo, a US small business banking platform, talks to Joy Macknight about looking to reinvent banking for small businesses and how to deliver a hyper-personalised customer experience.
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John Garvey, head of global financial services at PwC, tells The Banker’s Kimberley Long about how the pandemic has affected levels of borrowing in Asia, and what the region’s plans are for a return to the office.
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Claire Simm, head of financial services compliance and regulation at consultancy Kroll, talks with David Robinson about how financial crime is evolving in our increasingly digital world and the role technology can play in tackling the problem.
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John Meehan, partner at Arma Partners, speaks to The Banker’s Kimberley Long about rising levels of investment into the fintech sector, and which areas hold the most potential in the years to come.
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Nancy Amert, director of CGIs Trade Innovation Lab, speaks with The Banker’s Kimberley Long about how the supply chain can be made sustainable, and what is motivating the banks to make their operations greener.
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Maria Shevchenko, a director of innovation at KPMG and Paul Henninger, an AI expert and head of KPMG’s Lighthouse, a global network of centres of excellence in data and analytics talk to Joy Macknight about how clients can draw valuable insights from external and internal data to unearth new business ideas, as well as better measure their ESG progress using existing data assets.
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The primary bond markets have been slower to go digital than other areas, but as Armin Peter, EMEA Head of Sustainable Banking and Global Head of Debt Syndicate at UBS, discusses with Marie Kemplay, that is changing fast.
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Against a backdrop of climate stress tests and pressure from a wide range of stakeholders, understanding and quantifying the amount of climate risk present in loan books is increasingly important for banks. David Glendinning, UK Head of Risk at Societe Generale discusses the key considerations and developments underway in this area with Marie Kemplay.
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Maxim Safonov, Co-CEO of BCS Global Markets speaks to Marie Kemplay about the challenges and changes underway in the Russian financial markets, and what the opportunities are for investors and other stakeholders.
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Richard Hummel, Asert threat intelligence lead, NetScout, a cybersecurity and network diagnostics firm, talks to Joy Macknight about its recent threat intelligence report, called ‘The Long Tail of Attacker Innovation’, which provides insight and analysis into the nature of distributed-denial-of-service attacks in the first half of 2021.
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Ezequiel Szafir, CEO of Openbank, Santander’s digital bank, talks to Joy Macknight about the acceleration of digitisation during Covid-19, Openbank’s expansion plans and the role banks can play in the platform economy.
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David Mercer, chief executive officer of the LMAX Group, speaks to James King about rising institutional interest in cryptocurrencies as a digital asset class, as well as the changing regulatory landscape for cryptocurrency markets around the world.
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TruEra's co-founder and CEO Will Uppington, and Shameek Kundu, head of financial services and senior strategy officer, talk to Joy Macknight about the European Commission’s new regulation around the use of AI, how the banking industry can help shape the legislation and avoiding the ‘black box’ conundrum.
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The future of many banking products will rely heavily on hyper-personalisation, BlueShore Financial’s Reg Marrinier tells David Robinson. But as banks often hold huge stores of data and client histories, how can this best be activated the gain a competitive advantage?
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Paul Taylor, global head of financial institutions for global transaction services at Bank of America, tells The Banker’s Kimberley Long the demands of FIs are changing, with an increased awareness of sustainability issues having an impact.
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Simon Bumfrey, Head of Relationship Banking Europe at Silicon Valley Bank speaks to The Banker’s Marie Kemplay about how the banking and funding needs of the innovation economy continue to evolve.
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Ben Richmond, founder and chief executive of Cube, talks to James King about the challenges and opportunities involved with scaling a regtech business in the UK, as well as the need to harmonise global regulatory compliance standards.
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Umesh Gajria, Global Head of Index Linked Products at Bloomberg talks to The Banker’s Marie Kemplay about how US Dollar LIBOR transition is reaching a crucial phase and how more than alternative reference rate may be needed to accommodate market needs.
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Rick McDonell, the executive director of ACAMS, and Isabella Chase, research fellow at RUSI, talk to James King about the opportunities and risks posed by digital IDs in the realm of financial crime compliance, as well as their impact on the global financial inclusion agenda.
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Bank of America's global head of ESG, Andrew Plepler, tells Silvia Pavoni about the (now easier) challenges of his job and about the bank's commitment to support the UN Sustainable Development Goals (SDGs) with a $1.5tr financing target by 2030.
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As financial institutions grapple with digital transformation, Mike Kiersey, chief technology officer at Boomi, talks to The Banker’s David Robinson about the benefits of updating legacy enterprise resource planning systems
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Banks are under fire from all sides, Bhavin Turakhia, co-founder and CEO of banking tech firm Zeta, tells The Banker’s David Robinson. He outlines how tech can help reboot legacy modes of behaviour.
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Eric Arnould, global head of equity capital markets at Natixis, discusses with The Banker’s Marie Kemplay why the wave of technology companies going public shows no signs of slowing down.
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Incumbent banks around the world face an increasingly competitive marketplace. Alfred Escala Sisquellas, vice president for financial services at IBM, discusses with The Banker’s David Robinson how cloud-based solutions might be used to address this.
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Silvia Mensdorff-Pouilly, head of banking solutions at FIS Europe, talks to The Banker's Joy Macknight about addressing fraud during the pandemic, how ESG initiatives, like green accounts, are a step in the right direction, and why the European Women Payments Network is important.
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Nick Applebee, Financial Services Consultant at Planixs, tells The Banker’s Kimberley Long instant payments are changing expectations on transactions, and what can be done to meet with the demands of the regulators.
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Zeiad Idris, CEO of challenger bank Algbra, talks to The Banker's John Everington about offering sharia-compliant banking products outside the Middle East and South East Asia, and how a digital offering can be used to target unreached market segments
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Paul Christensen, co-founder and chief executive of Previse, talks to James King about the key innovations that are shaping the future of B2B commerce, as well as the ESG implications of supporting small businesses through prompt payments.
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Money laundering remains a huge global problem. The UN estimates that between 2-5% of global GDP is laundered each year. The Banker’s David Robinson talks to Alexon Bell, co-founder and chief product officer at software firm Quantexa, on the role technology can play in tackling the problem.
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Ransomware attacks have risen 20% over the last year at a time when digital banking has surged in popularity and customers are trusting banks with more and more data. Barry Cashman, regional vice president at Veritas Technologies, tells The Banker’s David Robinson how banks should contend with a growing ransomware threat.
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Lee McDarby, CEO of UK international payments at Moneycorp, tells The Banker’s Kimberley Long how IBANs can help in banking, and what needs to be done to adapt to a high volatility FX environment.
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From the trade war between the US and China, to risks to the EU-China trade deal to the fallout from China’s new security law in Hong Kong, relations between China and the west have been deteriorating. The Banker’s David Robinson talks to Peter Lu, who heads Baker McKenzie’s China practice in the UK, about what it might mean for global banks.
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Tarek El-Yafi, managing director of transaction banking at Standard Chartered, talks to The Banker’s Kimberley Long about how the pandemic accelerated the need for digital payments in Asia and beyond, and what US corporates can do to tap the Asian markets.
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Stefanos Papapanagiotou, head of financial institutions group at UBS, talks to The Banker’s Marie Kemplay about the challenges and opportunities for Europe’s banks as they seek to change the narrative, following several years of constrained profitability.
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Kim Hochfeld, global head of cash business, State Street Global Advisors, talks to The Banker's Joy Macknight about the market volatility in March 2020 that made the US regulators revisit money market fund (MMF) rules. What is needed to “fix” MMFs?
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Tom Merry, managing director for banking strategy, at Accenture discusses with David Robinson how he believes we are moving from the ‘era of divergence’ to an ‘era of convergence’ in consumer everyday banking.
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There have been plenty of false dawns in the development of hydrogen technology. Allan Baker, global head of power, advisory and project finance at Societe Generale talks to Marie Kemplay about why this time is different and how to ensure this vital area of research and development gets the financing it needs.
Dean Wallace, director of consumer payments modernisation at ACI Worldwide, talks to James King about the key trends that are shaping the future of Europe's payments landscape.
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Claude Brown, Libor specialist at international law firm, Reed Smith, speaks to Marie Kemplay about progress on Libor transition in Sterling markets and internationally, following a key milestone at the end of March, with a regulatory ban on new Sterling Libor issuance.
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Jerry Norton, head of strategy, financial services at CGI, which provides IT and business consulting services, talks to The Banker's Joy Macknight about the major trends in banking over the next three to five years, and whether sustainability will change the banking world.
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Louise Lunn, head of global analytics delivery organisation at Fico, a global analytics software company, talks to The Banker's Joy Macknight about how Covid is affecting the use of artificial intelligence (AI) in financial services and provides insight for women who want to join the AI industry.
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Kieran Donoghue, global head of strategy, public policy and international financial services at IDA Ireland, speaks to James King about Dublin's future as a financial services hub in light of the UK's exit from the European Union.
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Manoj Mistry, managing director at IBOS Association, tells The Banker’s Kimberley Long how banks in Asia are adapting to a range of challenges, from the expansion of the capital markets to fighting climate change.
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Joe Channer, CEO of Delta Capita, which provides global managed services, technology solutions and consulting, talks to The Banker's Joy Macknight about the biggest challenges that small and mid-sized banks face today, what is driving investment in the financial services supply chain and his social enterprise project Storm LDN.
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Samir Pandiri, president of Broadridge International, talks to The Banker's Joy Macknight about challenges and market turmoil at the beginning of the pandemic, and how banks have survived throughout the past year.
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Vince Graziani, CEO of IDEX Biometrics, talks to The Banker’s Kimberley Long about the development of biometrics in the payments space, and how they can help to make payments more secure for consumers.
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Kate Willard, Estuary Envoy and Chair of the Thames Estuary Growth Board, talks to James King about the role that the Thames Estuary will play in driving long term and sustainable economic growth in the UK, as the country looks to a future beyond the European Union.
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Kelvin Phua, global head of payment networks at PPRO, explains to The Banker’s Kimberley Long how payments in Asia have continued to evolve during the pandemic, with consumers becoming more demanding in their expectations around payment options.
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Cedric Merle, head of Centre of Expertise & Innovation, within Natixis’s Green & Sustainable Hub talks to the Banker’s Marie Kemplay about prospects for green and social bond issuance in 2021, including how the “social recovery” and the transition needs of higher-emitting sectors will both drive activity.
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As the UAE fines 11 banks US$12.5m over their failure to tackle money laundering, David Robinson, online editor at The Banker, speaks with Sam Eastwood and Chris Chapman from law firm Mayer Brown about how the global fight against illicit finance is changing and what this means for banks.
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The way banks handle the complaints process is vital to customer satisfaction and retention, Ben Garratt, director of retail banking at consultancy Huntswood tells David Robinson, online editor at The Banker.
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Mark Kruger, senior fellow at the Centre for International Governance Innovation, talks to The Banker’s Kimberley Long about the speed of China’s recovery from the pandemic, and if rising debt levels in the country are a cause for concern.
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Amir Nooriala, chief commercial officer at Callsign, which is focused on digital identity, authentication and authorisation, talks to The Banker's Joy Macknight about the full costs associated with fraud and using behavioral authentication for Payment Services Directive 2 compliance.
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Igal Rotem, CEO of Credorax, speaks to The Banker’s Kimberley Long about how the ecommerce sector has thrived during the pandemic, but has forced rapid changes in the back office to keep pace.
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Simon Hurry, group partner at law firm Collas Crill, discusses the outlook for offshore insolvency proceedings in light of the economic fallout from the Covid-19 pandemic.
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Rohinton Medhora, president of the Centre for International Governance Innovation, a think tank on global governance, talks to The Banker's Joy Macknight about how greater digitalisation in the financial sector is intersecting with gaps in global governance in data.
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Kelvin Lei, CEO and co-founder of Aqumon, and Don Huang, head of quantitative research and co-founder of Aqumon, explain to The Banker’s Kimberley Long how algorithms and robo advisors are being used for investing, and what benefits this method can bring to customers.
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Emma Reynolds, managing director for public affairs, policy and research at TheCityUK, an advocacy group for the UK financial services industry, talks to The Banker's Joy Macknight about what the Brexit deal means for financial and related professional services, and why services, rather than goods, be prioritised in future trade negotiations.
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Elizabeth Gillam, head of EU government relations and public policy at Invesco, speaks to The Banker’s Marie Kemplay about post-Brexit banking and sustainable finance, two key issues on the European financial services agenda for 2021.
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Likhit Wagle, general manager of global banking and financial markets at IBM, talks to The Banker's Joy Macknight about the main trends emerging in 2021, how banks are rethinking their digital footprint and whether embedded finance is the future of banking.
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Tomer Guriel, co-founder and CEO of ezbob, talks to The Banker’s Kimberley Long about how SME lending may change in the future, and how digital transformation will progress this.
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Claudia Thurner, EMEA general manager at AxiomSL explains to The Banker’s Kimberley Long how the pandemic has impacted the financial services sector, and what they can do to manage the rising costs of compliance.
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Glenn Smith, founder and chief executive of Roqqett, talks to James King about the impact of the Covid-19 pandemic on the UK's payment market, as well as the country's progress in developing an open banking ecosystem.
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Frederick Crosby, chief revenue officer at Nium, explains to The Banker’s Kimberley Long how the need for cross-border payments has changed during the Covid-19 pandemic, and gives his insights on what is coming for payments in 2021.
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Hacina Py, head of impact finance solutions at Societe Generale, speaks to The Banker’s Marie Kemplay about impact finance and how it can help corporates, governments and other organisations to achieve their long-term goals in a beneficial way for wider society.
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John Howells, chief executive officer of LINK, speaks to James King about the impact of the Covid-19 pandemic on the use of cash in the UK, as well as the outlook for central bank digital currencies and their role in promoting financial inclusion.
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Elucidate’s chief product officer Sihem Mouelhi, and Shilpika Gautam, vice president of strategic partnerships, talk to The Banker’s Kimberley Long about how the current regulations on financial crime may not be sufficient, and what could be implemented to ensure greater compliance.
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Jane Loginova, co-CEO at Radar Payments, speaks with The Banker’s Kimberley Long about the difficulties female entrepreneurs have in accessing financing, and what is being done to extend financial literacy in Asia.
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Alan Donnelly, head of financial services, Salesforce, talks to The Banker's Joy Macknight about how banks have embraced the challenges of lockdown and their plans for recovery, as well as how partnership ecosystems between old and new financial services institutions are becoming a critical part of future planning.
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Schellion Horn, managing director of Alvarez & Marsal's economics practice, speaks to James King about the challenges and opportunities posed by the European Commission's state aid framework for the economic recovery of member states in the context of the Covid-19 pandemic.
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Alma Angotti, partner and co-leader of the global investigations and compliance practice, Guidehouse, which works with governments, financial institutions and companies on anti-crime and investigations, talks to The Banker's Joy Macknight about how banks can use technology to identify the proceeds of crime generally and human trafficking and human smuggling, specifically.
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Ammar Akhtar, co-founder and chief executive of Yobota, speaks to James King about the growing use of third party service and technology providers by legacy financial institutions, as well as key developments in the market for core banking platforms.
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Leaving the EU poses problems and opportunities for banks under the UK’s new regulation framework, Peter Bevan, head financial regulation at law firm Linklaters, tells David Robinson, online editor at The Banker.
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John Ahern, partner at legal firm Covington, talks to The Banker's Joy Macknight about how banks can best prepare for a no-deal Brexit, as well as the fallout from the Wirecard scandal in terms of regulators’ views on the fintech community.
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Gildo Russo, head of ratings advisory at Nomura, talks to Marie Kemplay about the challenges of assessing banks’ credit risk in the current economic climate and how the situation compares with the financial crisis.
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James Lloyd, Asia-Pacific fintech and payments leader at EY, speaks to The Banker’s Kimberley Long about how consumer behaviour is changing in the region, and how this has benefitted the newly-established digital banks.
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BNP Paribas's group chief economist William de Vijlder talks to Silvia Pavoni about the US Fed's concern over inclusive growth, what a reactive, rather than pre-emptive, monetary policy means for financial markets, and whether the ECB might follow suit.
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Charlotta Wark, vice president, head of financial services for Scandinavia at CGI talks to The Banker’s Kimberley Long about the importance of the EU’s new sustainable finance taxonomy, and what some companies are already doing to offer customers greener choices.
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Simon Lyons, a partner in the strategic advisory group at PJT Partners, a global advisory-focused investment bank, talks to Marie Kemplay about the outlook for M&A activity, which had been subdued in the wake of the pandemic but now appears to be bouncing back.
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Pete McIntyre, founding director at Planixs, speaks to The Banker’s Kimberley Long about how real-time payments are becoming more important, spurred on by the Covid-19 pandemic.
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Is open banking on the cusp of revolutionising the banking industry? Imran Gulamhuseinwala from the UK’s Open Banking Implementation Entity claims the possibilities are endless and big winners will be consumers.
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Andrea Vismara, chief executive of Italian independent investment bank, Equita, talks to Marie Kemplay about the outlook for Europe’s investment banks, which have often struggled to compete with their US rivals in recent years.
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Covid-19's impact on society will inevitably transmit to banks. Deloitte's global board chair and board member of not-for-profit Social Progress Imperative, Sharon Thorne, discusses fresh research that shows the effect of the pandemic not only on the UN's Sustainable Development Goals (now to be fulfilled only in 2092 – 62 years behind schedule) but also on individual countries, with the US the worst performing out of the G7.
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Andy Mielczarek, chief executive of Chetwood Financial, talks to James King about the impact of the Covid-19 pandemic on the UK's challenger banks, the difficulties of lending during a health crisis, and the onset of new regulatory pressures.
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Rachel Woolley, global director of financial crime at Fenergo talks to The Banker’s Kimberley Long about the reasons for a rise in KYC fines being issued in Asia this year, and what is being done to tighten compliance.
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Jonathan Cornish, head of Asia-Pacific banking at Fitch Ratings, speaks to The Banker’s Kimberley Long about how asset quality in China and India have been impacted by Covid-19.
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Jacob Morgan, senior analyst with Forrester, talks to James King about the future of banking, including the ways in which banks will unleash insights from customer data and the alignment of social and environmental values with those of the consumer.
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Nadeem Shamim, the head of cash and liquidity at Smartstream, tells The Banker’s Kimberley Long how liquidity has come under strain during the pandemic, and what can be learned from the experience in future.
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Sanat Rao, chief business officer and global head of Infosys Finacle, a core banking system provider, talks to The Banker's Joy Macknight about how Covid-19 has fostered faster innovation in banking and payments and the role that banks can play in creating a better world post-pandemic.
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Dr. Hippolyte Fofack, Chief Economist at the African Export-Import Bank, talks to John Everington about how lessons learnt in previous crises have informed policy responses in the midst of the coronavirus pandemic, and the future direction of African trade finance.
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Shearman and Sterling's of counsel and Deutsche Bank's former co-general counsel Simon Dodds on the need for more transparency and a closer relation with regulators during the coronavirus pandemic.
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Andres Ricaurte, senior vice-president and global head of payments, Mphasis, an IT services company, talks to The Banker's Joy Macknight about how the Covid-19 pandemic exposed fault lines in the global supply chain and how technology like blockchain can be applied to create a new supply chain finance model.
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Peter Holford, founder of Agapay, talks about the costs and risks around lasting power of attorney (LPA) during Covid-19, as lockdown delayed the creation and execution of legal arrangements that allow customers, including vulnerable people, to appoint someone to deal with their finances on their behalf just as the importance of LPAs became more evident.
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Yifat Oron, CEO of LeumiTech, the high-tech banking arm of Israel’s Bank Leumi, talks to The Banker's Joy Macknight about the coronavirus lock-down's impact on the global technology start-up community and what banks should be doing to support this segment, especially in the access to funding.
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Martin Flick, chief executive of Olive Communications, speaks to James King about the state of the UK's digital banking landscape in light of the Covid-19 pandemic.
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Stephan Schmidt-Tank, head of financial services specialists, Europe, the Middle East and Africa at Amazon Web Services, talks to The Banker's Joy Macknight about the impact of the Covid-19 pandemic on the payments world, how cloud technology can alleviate some of the pressures on banks and payments companies, and the best way to address fraud challenges.
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Hernan Cristerna, Executive Chairman, Global M&A at J.P. Morgan speaks to The Banker’s Marie Kemplay about how corporates can navigate the strategic challenges the pandemic has created and succeed in the long term.
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Nick Cowan, CEO of GSX Group, speaks to The Banker’s Kimberley Long about how capital markets are developing due to the pandemic, and how greater cross-border interoperability could benefit the markets.
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Jeff Gable, chief economist at Absa CIB, talks to John Everington about the economic sectors facing the biggest impact from Covid-19 across Africa, and how states and multilateral lenders should respond to the continent's lending requirements.
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Kheng Leong Lee, Asia-Pacific representative for HPD LendScape, speaks to The Banker’s Kimberley Long about how supply chains have been impacted in Singapore by Covid-19, how the regulator has helped, and the next steps post-lockdown.
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Ben Springett, European Head of Electronic and Program Trading at Jefferies talks to The Banker's Marie Kemplay about how the bank has ensured staff are well equipped and supported to do their jobs remotely, and managed record volumes of trading activity for clients.
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Sheikh Abdullah bin Rashid bin Abdullah Al Khalifa, Bahrain's ambassador in Washington, speaks to John Everington about the country's response to Covid-19, the impact of new oil discoveries on the economy, and how the country's fintech industry has adapted to the pandemic.
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Masumi Hamahira, honorary treasurer, Grand Council, Chartered Institute of Islamic Finance Professionals tells The Banker’s Kimberley Long how blockchain can be applied to Islamic finance, and how Covid-19 could accelerate the adoption of smart banking.
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John Hunter, head of banking and fiduciaries at Finance Isle of Man, which promotes the crown dependency’s financial and professional services industry, talks to The Banker's Joy Macknight about the situation in the offshore financial centre, how the government is supporting the financial and professional services sector, and refreshing its Vision 2020 strategy in the current environment.
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Philip Middleton, deputy chairman of the Official Monetary and Financial Institutions Forum (OMFIF), discusses the outlook for central bank digital currency development in the wake of the Covid-19 pandemic.
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Jean-François Robin, Natixis' head of research for corporate and investment banking, speaks to James King about the outlook for the euro area economy, as well as the role that the European Central Bank is playing in responding to the economic crisis.
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Sumit Oberai, senior vice-president of digital technology and Martin Wildberger, executive vice-president of innovation and technology at the Royal Bank of Canada, talk to The Banker's Joy Macknight about the bank’s ability to move the vast majority of its workforce to working remotely in just a few weeks’ time and how it is turning lessons learned during the crisis into long-term innovations.
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Oliwia Berdak, vice president and research director at Forrester, discusses the outlook for fintech funding in light of the Covid-19 pandemic and the implications of a changing financing landscape for the relationship between banks and fintechs.
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Tyler Dickson, co-head of banking, capital markets and advisory at Citi talks to The Banker's Marie Kemplay about the challenges facing corporates in the current climate and the vital role that banks, such as Citi, play in helping them to ride out the storm.
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Michael Vrontamitis, head of trade for Europe and Americas at Standard Chartered, talks to The Banker's Joy Macknight about how the Covid-19 pandemic is accelerating the digitisation trend in trade, why governments and regulatory bodies are looking at this more closely and what companies should be looking to do in order to take advantage of this trend.
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Chris Jameson, head of financial institutions sales for Europe, the Middle East and Africa, global transaction services, Bank of America, talks to The Banker's Joy Macknight about how financial institutions are shifting to digital in the current situation, why cash persists and supplies practical tips that financial institutions can follow today.
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Ronan O’Kelly, partner in Oliver Wyman’s corporate and institutional banking practice, talks to The Banker's Joy Macknight about how the crisis has impacted the cash flows of many corporates and SMEs, why banks should create a ‘credit war room’ and how they can build a dynamic credit decisioning framework.
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Martin Scheck, Chief Executive of the International Capital Market Association, speaks to The Banker’s Marie Kemplay about how international bond markets have been leading the way on funding the healthcare and economic response to Covid-19.
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Recorded on 11th May. Silvia Pavoni asks Standard Chartered's chairman José Viñals about NPL provisions, emerging markets and whether the coronavirus pandemic could turn into a banking crisis.
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Paula da Silva, head of transaction services at SEB, talks to The Banker's Joy Macknight about how the pandemic is affecting businesses in the Nordic countries, what the bank’s corporate customers are asking for and how the P27 Nordic Payments initiative is maintaining its momentum.
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Benoit Legrand, Head of Fintech and Innovation at ING, speaks to The Banker's Marie Kemplay about the important role that innovation continues to play in improving the products and services ING is able to offer clients, even during a time of crisis.
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Jan Bellens global banking and capital markets sector leader at EY, talks to The Banker's Kimberley Long about the way Asian banks have responded to the pandemic to support their customers and workforce, and what the Western banks can learn from their experiences.
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Ambassador Dr Asad Majeed Khan, Pakistan's Ambassador to the United States, talks to The Banker’s Kimberley Long about how the country has taken decisive steps to protect against Covid-19, and how debt relief could support developing countries through the crisis.
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Andrew Raymond, CEO of Bolero, a provider of trade finance digitisation solutions, talks to The Banker's Joy Macknight about the severe disruption trade finance supply chains are facing today, the benefits of digital trade during a global crisis and the key questions that corporates involved in cross-border trade should be asking their banks.
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Andrew Tobin, EMEA managing director at Evernym, which aims to solve the digital identity crisis, talks to The Banker's Joy Macknight about the balance between citizen privacy and mitigating the spread of Covid-19, how blockchain could help to solve this conundrum and the Covid-19 Credentials Initiative.
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Shahrokh Moinian, JPMorgan’s Europe, the Middle East and Africa head of wholesale payments, talks to The Banker's Joy Macknight about the move to digital payments during the pandemic, the increased threat of fraud and how the business model of transaction banks needs to evolve.
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Kim Fournais, founder and CEO, Saxo Bank, a Danish investment bank specialising in online trading and investment, talks to The Banker's Joy Macknight about how trading is performing during this period of volatility, how clients are navigating the current environment and how banks should be rethinking their IT strategy.
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Benjamin Diokno, central bank governor of the Philippines, speaks with The Banker's Kimberley Long about the steps they have taken to support the economy during the pandemic, what he predicts the country's recovery will look like, and predictions for future trends.
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Alex Braid, head of credit risk solutions at Quantexa, an enterprise intelligence platform that detects financial crime, talks to The Banker's Joy Macknight about the pandemic’s impact on the corporate credit markets and why data is key in understanding how institutions can best mitigate risks for employees and businesses.
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Ireti Samuel-Ogbu, head of Europe, the Middle East and Africa payments and receivables in Citi’s treasury and trade solutions division, talks to The Banker's Joy Macknight about how the pandemic is affecting Citi’s corporate clients, such as merchants, in EMEA, how the bank is helping clients through these difficult times and the ways in which the crisis is accelerating the move to digital payments.
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Raof Latiff, Group Head of Global Transaction Services Product Management at DBS in Singapore, speaks with The Banker's Kimberley Long about how the coronavirus has pushed business towards digitising, and how banks can step up to support their customers on their digital journeys.
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Elena Tsareva, senior analyst at BCS Global Markets, speaks to James King about the Bank of Russia's efforts to support the economy and the health of the country's banking sector in light of the economic fallout from the Covid-19 pandemic.
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Alex Birry, managing director, financial institutions, S&P Global Ratings, talks to James King about the health of the euro area banking sector and the prospects for consolidation in light of the economic fallout from the Covid-19 pandemic.
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David Murphy, managing partner for financial services internationally, Publicis Sapient, a digital business transformation company, talks to The Banker's Joy Macknight about how the economic impact of Covid-19 is pushing banks to digitise and what banks need to be doing in order to help employees and customers during this time of remote living.
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Charles Delingpole, CEO of ComplyAdvantage, a regtech start-up that uses machine learning to wipe out financial crime, talks to The Banker's Joy Macknight about which types of financial crime are increasing due to the crisis situation, the ethical implications of sanctions during a pandemic and the impact the global shutdown will have on fintech.
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Yvonne Mhango, sub-Saharan Africa economist at Renaissance Capital, an emerging and frontier markets-focused investment bank, talks to The Banker's Joy Macknight about how the double blow of Covid-19 and oil price shock is affecting sub-Saharan African economies, which countries could afford stimulus programmes and which ones are most vulnerable.
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The Institute of International Finance's CEO Tim Adams talks to Silvia Pavoni about the way the coronavirus pandemic is affecting banks' activity, operations and role in the community, and how this may influence their relationship with regulators.
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Gareth Coltman, global head of trading automation at MarketAxess, a leading electronic trading platform for fixed income markets, talks to The Banker’s Marie Kemplay about how the platform has adapted to significant demand over recent weeks as well as how platforms like MarketAxess can support the creation of market liquidity in times of financial stress.
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Paul Ford, CEO of risk management and data analytics platform, Acin, talks to The Banker's Marie Kemplay about the significant risk control and regulatory challenges that the covid-19 pandemic poses for banks, and how well they are managing.
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Gonzalo Gortázar, CEO of CaixaBank, a Spanish financial services company, talks to The Banker's Joy Macknight about the situation in Spain, the steps the bank is taking to protect its customers and communities, and how the coronavirus crisis is speeding up the move to digital banking.
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Daniel Vernazza, chief international economist at UniCredit, discusses the economic impact of the Covid-19 pandemic on the UK economy, as well as its implications for the US labour market.
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Simon Lewis, senior managing director and EMEA vice chairman for FTI Consulting, talks to The Banker's editor Brian Caplen about how banks should respond to the Covid 19 pandemic and how well their CEOs will perform under the pressure.
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Linklaters partner Ed Chan talks to The Banker's Silvia Pavoni about the wave of litigation that may hit banks' balance sheets as the Covid-19 pandemic takes its toll on the economy.
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Vito Giudici, senior partner from McKinsey’s banking practice in Hong Kong, talks to The Banker's Joy Macknight about the situation in Hong Kong, what banks should be prioritising at this time and how banks can use the current situation to accelerate their digital transformation.
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Babs Ogundeyi, CEO of KudaBank, a Nigerian digital-only challenger bank, and Raj Kulasingam, senior counsel, Dentons, who is an investor and also legal advisors, talk to The Banker's Joy Macknight about Nigeria's response to Covid-19 and how the pandemic is accelerating the drive towards digital banking and less face-to-face transactions.
Capital Economics's William Jackson talks to Silvia Pavoni about the coronavirus impact on Latin America, whether fiscal policy can be adjusted as much as monetary policy already has, and if the global pandemic will foment nationalistic tendencies rather than encourage a coordinated response.
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Max Belingheri, group CEO of BFF Banking Group, headquartered in Milan, talks to The Banker's Joy Macknight about enabling full-scale working from home for the bank's staff, as well as the possible impacts the multi-country lockdown will have on the supply chain for government and healthcare entities.
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The Banker editor Brian Caplen talks to managing editor Joy Macknight about whether the banks are better prepared for an economic crisis brought about by Covid-19 compared to the global financial crisis and how the banks could redeem themselves in the eyes of their customers, regaining the trust that they lost in the aftermath of the banking crisis.
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