Customer Success Conversations with Rick Adams: Recent Episodes
Rick Adams
Welcome to my brand new podcast series called “Customer Success Conversations with Rick Adams”. In fact this is not a brand new series at all as this is something like the 37th or 38th podcast I have recorded.These podcasts are recordings of my conversations with a wide range of different experts and thought leaders from within the Customer Success community and occasionally with other experts from outside the profession but who have expertise and opinions that are very worthwhile listening to if you are a Customer Success professional yourself.Generally speaking, each podcast is with a single guest and is on a single topic that relates to that guest’s particular knowledge or experience. Interviews over 45 minutes get divided into small and more manageable parts for easy consumption.I’ve never failed to enjoy myself when recording these great conversations with some of the leading experts in our field. I hope you enjoy listening to them just as much!
The Customer Success Profession in 2021, Remco's Predictions with Remco de Vries Part 1
Do the Current Customer Success Software Platforms Have it All Wrong? My podcast guest Jake Sorofman thinks so!
Jake is President of MetaCX – an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate and win together.
The podcast title is “Why Customer Success Platforms have it All Wrong” and you really do NOT want to miss this controversial conversation!
Do the Current Customer Success Software Platforms Have it All Wrong?
My podcast guest Jake Sorofman thinks so! Jake is President of MetaCX – an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate and win together.
The podcast title is “Why Customer Success Platforms have it All Wrong” and you really do NOT want to miss this controversial conversation!
Do the Current Customer Success Software Platforms Have it All Wrong?
My podcast guest Jake Sorofman thinks so! Jake is President of MetaCX - an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate and win together.
The podcast title is “Why Customer Success Platforms have it All Wrong” and you really do NOT want to miss this controversial conversation!
Part three with Rav Dhaliwal to see Customer Success from Investor's point of view - What makes an investor think to invest in your startup or business and what will be the key points you need to understand from the investor perspective. Watch this video to understand and improve your chances to catch by investors eye.1
Part two with Rav Dhaliwal to see Customer Success from Investor's point of view - What makes an investor think to invest in your startup or business and what will be the key points you need to understand from the investor perspective. Watch this video to understand and improve your chances to catch by investors eye.
Rav is an investment partner at Crane Venture Partners, a venture capital fund that invests in ambitious intelligent computing companies in Europe. Prior to this, Rav held a very successful career in Customer Success Management, ending up as the Head of Customer Success for the EMEA region for Slack before leaving to become an investor.
What makes an investor think to invest in your startup or business and what will be the key points you need to understand from the investor perspective. Watch this video to understand and improve your chances to catch by investors eye.
Many CS Teams desire to become more data-driven, and many CS Teams also want to scale their operations to reach all or at least more of their customers than they are currently able to do with a Customer Success service that is economically viable. My suggestion is that Alistair Field and his Knowledge Management buddies might just have at least part of the answer we have all been looking for, and its name is KCS or Knowledge Centered Service. View or listen to my fascinating discussion with Alistair to learn more…
Many CS Teams desire to become more data-driven, and many CS Teams also want to scale their operations to reach all or at least more of their customers than they are currently able to do with a Customer Success service that is economically viable. My suggestion is that Alistair Field and his Knowledge Management buddies might just have at least part of the answer we have all been looking for, and its name is KCS or Knowledge Centered Service. View or listen to my fascinating discussion with Alistair to learn more…
Jason is a very experienced Customer Success Leader. On completion of his last contract, Jason deliberately spent several months thinking carefully about what his next career move should be and applied to and interviewed for multiple roles before settling on the one he decided was “right” for him.
Adam has over 15 years of customer success leadership experience. His role as a senior CS consultant has provided him with a depth and breadth of experience in the CS profession that is second to none. His company CSM Insight provides a wide range of consulting and training options for CS leaders and their teams.
Sam has many decades of experience working in both high-value project and program management and also in customer success management for companies including IBM, Telxon, and Cisco Systems. He holds an Advanced Master Certificate in Project Management as well as Masters degree in both Telecommunications and Business Administrations.
Khosrow has worked for Cisco System since 2007 and he was one of the original team members when Cisco first formed its CS organization. His current role is Success Program Manager and his focus is on helping Cisco’s partners to deliver value to their customers through the application of CS best practices.
In this episode, Rick and Anita talks about deciding who should facilitate the interviews and focus groups, and what is involuntary churn?
In this episode, Rick and Anita continue with the talk regarding Churn and how to Avoid it: How important Retention, Churn, and NPS is for B2B.
In this first part of the series, Rick was joined by Anita Toth. Anita is the Chief Churn Crusher at her consulting agency. Together they talk about Churn and how to avoid it.
In this episode, Rick Adams was joined by our returning guest, Maranda Ann Dziekonski. Together, they discuss:
Career progression of a Junior CSM: in very general terms, the change in knowledge, skills, experience or the role itself.
What might be the typical direction/s of growth and development over a period of about 5 years within the Customer Success Profession
Where might someone end up by the end of that time period?
Ever wondered what would happen in your career path few years from now? Join us in the last part of Rick and Maranda's discussion about Building Career in Customer Sucess.
*Do listen out to the Shihtzu-Rattle Snake Incident 😲
In this series, Rick Adams was joined by Churnzero's CCO, Abby Hammer. Abby is responsible for delivering the best customer experience throughout all the points of the customer's life cycle. Join them as they discuss Churnzero's recent CS leadership study.
In this series, Rick Adams was joined by Churnzero's CCO, Abby Hammer. Abby is responsible for delivering the best customer experience throughout all the points of the customer's life cycle. Join them as they discuss Churnzero's recent CS leadership study.
In this series, Rick Adams was joined by Churnzero's CCO, Abby Hammer. Abby is responsible for delivering the best customer experience throughout all the points of the customer's life cycle. Join them as they discuss Churnzero's recent CS leadership study.
In this episode 2 of 3 series, Rick Adams continue his interview with Ariel Feder regarding his newly released book Sellosophy: The Art and Science behind B2B Sales and Business Development.
In the last episode of the series, Rick Adams concluded his interview with Ariel Feder regarding his newly released book Sellosophy: The Art and Science behind B2B Sales and Business Development.
In this episode 1 of 3 series, Rick Adams talks with Ariel Feder regarding his newly released book Sellosophy: The Art and Science behind B2B Sales and Business Development.