The Dental Breakdown: Recent Episodes

The Dental Breakdown

Answering the tough dental practice questions in 18 minutes or less.

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Today we welcome Brian Niemczyk, Employment & Labor Law Attorney at Helmuth & Johnson. The discussion focused on the impending legislation of “Paid Family and Medical Leave “ and how this new law will impact Minnesota business owners:Who is affected by this new law?How will this law affect Minnesota business owners?Where will the funding come from?What are reinstatement rights?

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Today we welcome Dr. Dan Fordice, Co-owner of Birch Street Dentistry, the comprehensive approach to providing a great patient experience

  1. What makes Birch Street Dentistry unique?
  2. How do you provide a GREAT patient experience?
  3. Does laughter attract new patients?

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Today we welcome Theresa El Hage & Mindy McQuillan of US Bank, how they’re helping the private dentist battle inflation.

  1. Managing your cashflow and cutting unnecessary expense in your dental practice
  2. Dental equipment financing, saving money and being smart
  3. Improve convenience and increase patient acceptance through online payments
  4. Financing your dental practice remodel, being smart and savvy

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The focus is on helping the private dentist understand HOW patients decide to say YES to their diagnosis. What must you do to help your dental patients move forward with the life-changing dentistry that you provide.

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Today we welcome Cindy Leines, CEO of CEL Marketing PR Design, she shares her insights into retaining your dental team in uncertain economic times.

  1. How to be Real, Authentic & Personalize your communications?
  2. What does your website communicate about your dental practice?
  3. Internal marketing for dental practice success
  4. Experience vs. tooth business, educate and inform

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Today we welcome Theresa El Hage & Mindy McQuillan of US Bank, how they’re helping the private dentist battle inflation.

  1. Managing your cashflow and cutting unnecessary expense in your dental practice
  2. Dental equipment financing, saving money and being smart
  3. Improve convenience and increase patient acceptance through online payments
  4. Financing your dental practice remodel, being smart and savvy

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Today we welcome Shelley Stark, The Insurance Advisor For Dentists, at Dyste William to the podcast. We focused on these dental topics:

  1. What is Data Breach Insurance? Why is it so important to dentists?
  2. Dentists / Payroll companies, the next target for hackers
  3. It’s not about the INSURANCE, the relationship comes first
  4. Market trends affecting the bottom line of the private dentist

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Today we welcome Mindy McQuillan, Market Manager Payment Solutions at US Bank to the podcast.

We focused on these dental topics:

  1. Who is Mindy McQuillan?
  2. What are Wireless Payment Systems?
  3. How the patient pays their bill, just as important as the delivery of dental care
  4. Onboarding the private dentist to a wireless payment system
  5. The top 2 market trends affecting the private dentist

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Today we welcome Kay Hickey of Zirc Dental to the podcast, Kay is a Clinical Efficiency Consultant.

We focused on these dental topics:

  1. What is the Color Method? How does it save dentists thousands of dollars a year?

  2. Why do dentists love working with Kay? What does she focus on that no one else does?

3.What are the different levels to Kay’s consulting and how does each level help the dentist?

4.How do you run a dental practice when you’re short staffed? What must you do?

5.Market Trends that are affecting the dentist, RIGHT NOW.

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Today we spent time with David Hellmuth, founding partner, Hellmuth & Johnson law firm. David has 20+ years helping the private dentist successfully navigate the legal landscape of the dental marketplace.

These are a few of the topics we touched on today:

  1. How does David Hellmuth bring value to the private dentist?
  2. What’s it like to be a David Hellmuth client?
  3. What business are you really in?
  4. What role does your team play in your success?
  5. Empathy, one of the most important words to every business owner.

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Today we welcome Dr. Patrick Cassidy to the Dental Breakdown Show. These are the topics that we covered:

  1. Selling my dental practice to corporate dentistry
  2. What is net32.com?
  3. How net32.com became the Amazon for dental supplies

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Today we welcome Dr. Patrick Cassidy to the Dental Breakdown Show. These are the topics that we covered:

  1. How do you build a Top 1% Group Practice?
  2. Top 3 or 4 do’s and don’ts For Young Dentists Entering the profession.
  3. Clinical excellence does not = business success
  4. What matters is how patients feel about the experience, and feel about you.

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Today we welcome Dr. Lindsay Bevis to the podcast. These are the topics we covered:

  1. What business are you in? The TOOTH or EXPERIENCE business?
  2. How do you build trust with patients?
  3. Dr. Lindsay’s 3 tips for success for dentists fresh out of dental school
  4. Don’t be afraid to ask questions and admit that you don’t know everything
  5. Retaining your top talent in the dental practice

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Today we welcome Theresa El-Hage to the podcast. These are the topics we covered:

  1. As a Dental Business Banker for dentists, how do you bring value to the private dentist?

  2. Describe your “New Patient Experience,” What does a dentist experience when they work with you?

3.What are some of the current trends affecting the dental marketplace?

4.The top three mistakes that dentists make when working with a Dental Business Banker

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Today we welcome Adrian Baines, owner, Amp Digital Agency to the podcast. This is what we covered today:

  1. How do you make an impact on the lives of the dentists?
  2. What business are you in? The Digital Marketing or the Experience business?
  3. Current trends in the digital marketing universe?
  4. Frequently asked questions from dentists about digital marketing
  5. Adrian’s Top 3 or 4 digital marketing tips for dentists
  6. How Adrian increases the bottom line for dentists

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Today, we welcome, “The Dental Architect”, Mythili Thiagarajan, CEO of Auromira Architects to the Dental BREAKDOWN Show.

These were the topics of discussion today:

How does Auromira Architects bring value to the private dentist? Describe your New Patient Experience, how do you identify your clients wants and needs? What are the MAJOR Architectural trends affecting the private dentist? MyThili’s TIPS for success. How to be a successful business owner? What does it mean to be an entrepreneur?

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Today, we welcome Mark Shears, VP of Total Networx (Managed IT Services Provider) to the podcast. We focused on the following topics:

  1. It’s all about the relationship.
  2. Why would a dentist work with Mark Shears and Total Networx?
  3. Creating a Managed IT treatment plan for your dental practice.
  4. 5 step process to safe guard your dental practice from cyber security risks.

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Today we welcome Drs. Jake Koller and Leah McComas to the podcast. Jake Koller is the owner of Koller Family Dentistry in North St. Paul. We discussed the following topics today:

A. The patients’ needs come first. The tooth is not as important as the patient. B. Dentistry is personalized care C. Why our patients love coming to see us? D. What to expect as a new patient in our practice? E. We meet the patients at their needs F. Our team is working alongside us G. Fun facts about Dr. Koller and Dr. McComas. Did you know?

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Today we welcome Zach Lee of CARR Healthcare Realty to the podcast. These are the topics we focused on:

-How to save MUCHO $$$ on your Lease Renewal -You’re in the Experience Business, not the Real Estate Business! -What kind of concessions should you expect the Landlord to make?

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Today we welcome Zach Lee of CARR Healthcare Realty to the podcast. These are the topics we focused on:

-Who is Zach Lee? Who is CARR Healthcare Realty? -How to provide 5 Star Service during the Covid -19 pandemic? -Virtual Tours, the new trend in Healthcare Commercial Real Estate -Commercial Real Estate mistakes all small healthcare business owners make

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Today, we welcome Dr. Todd Hansen, owner of Lakeside Dental and Dental Entrepreneur to the podcast.

Topics discussed during the podcast: 1. Actively Listen – Find out what the patient wants 2. Make the patient feel understood by you, before you seek to understand 3. The importance of a CE program for your personal and clinical development 4. Be someone who is fun to be around

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Today we welcome the CEO of American Business Communication (ABC) Nita Singh. Her company focuses on adding cash flow to the bottom line by auditing a company’s Telecommunications contracts. Nita’s company becomes your Consumer Advocate against the big corporations.

These are a few of the topics we touched on today:

-What is Telecommunications? -How Does American Business Communication save their clients’ money? -Why would a dentist want to work with American Business Communication? -What are the trends in Telecommunications marketplace that will affect the small business owner? -What are Nita Singh’s Tips For Success For small business owners?

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These are the questions that were addressed in today’s Webinar: 1. Has there been any changes with practice financing because of Covid-19? 2. What happens if my staff files for unemployment after they quit, retire, or move to another practice? 3. Predictable dentistry, what is it and why is it so important? 4. How do you get the patient to say YES, in the middle of a pandemic?

Guest(s): Frank Milnar: Dental Entrepreneur, Dentist, Clinical Mentor

Lisa Netzer: MN Transitions Employment Law and Dental Board Defense Attorney

Joe Friction: CEO MN Transitions, Dental Transition Attorney

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Today, we welcome Dr. Todd Hansen, owner of Lakeside Dental and Dental Entrepreneur to the podcast. Topics discussed during the podcast: 1. Actively Listen – Find out what the patient wants 2. Make the patient feel understood by you, before you seek to understand 3. The importance of a CE program for your personal and clinical development 4. Be someone who is fun to be around

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e welcome Dr. Heidi Torgerson, Dental Owner Byron Dental Group to the podcast. This is what we discussed today:

-Questions #dental patients ask when there in the chair?

-Byron Dentals commitment to safety. What we are doing to keep patients safe during the pandemic.

-Our biggest asset is our TEAM. They make Byron Dental SIZZLE.

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We welcome Dr. Heidi Torgerson, Dental Owner Byron Dental Group to the podcast. This is what we discussed today:

How does The Byron Dental Group Distinguish itself in the dental marketplace?

We are in the Patient Experience Business, Not The Tooth Business.

Dr. Heidi, The “Dental Whisperer” She actually takes time to listen to her patients.

Dr. Heidi’s business advice for young dentists. What do you really need to know to be successful?

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Today we welcome Bob Shaffer of Foundation Architects to the podcast. Today’s topics we discussed: -What does the DESIGN of the #dentalpractice of the future look like, post pandemic? -Increasing the value of a dental practice through design? -Breaking the 50 year old design process of a dental practice -You never get a second chance to make a first impression

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Today we welcome Bob Shaffer of Foundation Architects to the podcast. These were the topics we focused on today: -How do you being with, “The End In Mind” when you design a dental practice? -How do you design successful projects for successful dentists? -Do you want more new patients? Dentists, go sit in your reception room. -Dentists, you are in the EXPERIENCE BUSINESS.

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We welcome Chris Lee, Physics Professor at Apple Valley High School to the podcast. He is in charge of the STEM program. Today we answer these questions: - How does the STEM Program/3D printing program create PPE for dentists? -What does the Czech republic have to do with the production of PPE for the dentists? -What kind of impact has the PPE created at AVHS had on the private dentist? -How has the STEM Program bridged the gap between small business owners and students at AVHS? -What does the future demand for PPE look like for the private dentist?

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We Welcome Joe Fricton and Lisa Netzer of MN Transitions to the podcast.

Today we answer these questions: What are the crucial statutes behind executive order 20-51 that dentists must understand? What “Employment Laws/Regulations” apply to dentists as staff return to the dental practice? My staff refuse to come back to work, now what? Is your employee handbook up to date? If not, will this affect the morale of my staff?

Special Guests: Joe Fricton, CEO of MN Transitions Lisa Netzer, Employment Law Attorney with MN Transitions More info: www.mntransitions.com

Host: Christian White, CEO of White and Associates Practice Consulting

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Today we welcome Greg De Keuster The President and CEO of NPF Benefits to the podcast. The topic for today’s discussion is Disability Insurance. Do dentists and other business owners need to invest $$$ in a disability policy? Is it worth it or just a waste of money?

Special Guest: Greg De Keuster, CEO More info at https://www.NPFbenefits.com/

Host: Christian White https://whitedentalconsulting.com/

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Today we welcome Greg De Keuster The President and CEO of NPF Benefits to the podcast. We will be discussing future healthcare trends and the effects these trends will have on the dentist’s profitability. Greg attends at least 3-5 symposiums a year on this subject and has read the entire 9,500 page Obamacare document.

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Today we welcome Greg De Keuster The President and CEO of NPF Benefits to the podcast. Greg explains how he helps dentists save money on their health insurance premiums and provide a health benefit to retain staff and reduce their overhead. Greg actually provides health benefits that actually benefit the your dental practice.

Special Guest: Greg De Keuster, CEO More info at https://www.NPFbenefits.com/

Host: Christian White https://whitedentalconsulting.com/

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The Dental Breakdown Podcast #0018

What makes you unique in the dental marketplace? Birch Street Dentistry, why do your patients love your dental practice? What are patients looking for in their dentist? How did you make the decision to get involved with implants?

Special Guest: Dr. Jeff Fordice, DDS More info at https://www.drfordice.com/

Host: Christian White https://whitedentalconsulting.com/

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This video podcast will focus on: Can salaried employees apply for unemployment benefits? How can you re-assure your patients and give them peace of mind? The major factors affecting the buying or selling of dental practices How do I prepare the dental systems in my practice for reopening?

Guest(s): Frank Milnar: Dental Entrepreneur, Dentist, Clinical Mentor Lisa Netzer: MN Transitions Employment Law and Dental Board Defense Attorney Joe Friction: CEO MN Transitions, Dental Transition Attorney Jay White: Dental Management Consultant, Senior Advisor White & Associates Practice Consulting

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This video podcast answers the following questions:

-If I call employees back into the office for emergency care, how does that affect their unemployment benefits? -What affordable services can dentist offer their patients? -What is the new NORM in dentistry once dental practices reopen? -How does MN Transitions help the private dentist right now?

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What should dentists be strategically communicating to their patients now and in the post-COVID world? How does a dentist make his or her patients feel safe about coming back to the dental practice? Today we talk with Cindy Leines, CEO of CEL Marketing PR Design to leverage her 25 + years of experience working with dentists to discuss these topics and much more.

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The Dental BREAKDOWN, today’s episode is helping to answer: How does the new specialty of Orofacial pain bring value to the private dentist? And how is that a WIN, WIN for the patient? What are the Top 3 Trends That you see affecting Orofacial Pain in the dental marketplace? What are the hot topics and buzzwords patients are talking about? Are the dentists listening to their concerns?-What does the dental marketplace look like going forward in Minnesota?

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The Dental BREAKDOWN, today’s episode is focused on how Telehealth, Telemedicine and Teledentistry will affect the private dentist. Specifically, How to setup Teledentistry in your practice, specifically how much time to schedule for a Teledental visit. The effects of Medicine and Dentistry coming together to help with access to care issues. Teaching patients Self Care, how to take responsibility for their own health.

More Information on Dr. James Fricton can be found on his website at https://mhnpc.com/

More information on Christian White can be found on https://www.whitedentalconsulting.com/about/meet-the-team/

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Joe Fricton, CEO of MN Transitions, goes into depth on how he works with his dental practice clients and what dentists can expect from their working relationship with Joe. Joe puts his dental clients needs ahead of his own and the dentists know that.

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Joe Fricton, CEO of MN Transitions, goes into depth on the who, what, where, why and how of a dental practice transition. The relationship comes first and the other important steps to successfully transition a dental practice?

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Joe Fricton, CEO of MN Transitions, goes into depth on why he enjoys working with dentists and the every changing legal needs of the dental industry. Joe specifically focuses on, how MN Transitions differentiates itself from the competition in the dental marketplace. The level of service they provide the dentists that no one else comes close to.

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Listen as Dr. Frank Milnar walks through the new technology in dentistry and the pros and cons of tooth dust. Hear a live patient's story and learn how to develop trust with patients.

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Dr. Frank Milnar recounts his experiences working with the military, and providing dental workshops around the globe.

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Join Dr. Frank Milnar and Christian White to learn why dental assistants are the hidden gems of your dental practice, and see how it's possible to make more money doing less work.

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Dr. Frank J. Milnar DDS and Christian White from White & Associates Practice Consulting discuss clinical mentorship, how to build trust with your patients, and top tips for young dentists.

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Dr. Frank J. Milnar DDS and Christian White from White and Associates go through the evolution of clinical mentorship, and why it's more important than ever before.

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Finding commercial real estate is tough. Negotiating for the best rates and added benefits is even tougher. If you're looking to buy or lease a new space, consider working with a commercial real estate company that focuses on healthcare.

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We got together with Zach Lee from Carr Realty to talk about the top trends in healthcare real estate, and what impact they'll have on your business moving forward.

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Are you looking to buy or rent a new dental practice? Not sure where to start? Christian White from White & Associates Practice Consulting and Zach Lee from Carr Healthcare realty have you covered. Click play for their top tips and tricks for finding the best space.