Winning Retail: Recent Episodes
Caspian Studios
In the last 10 years, the business of retail has changed more than at any other time in history. On this podcast, we talk to the retail leaders who are not only weathering change, but thriving in it.
Hello and welcome to Winning Retail. This episode features an interview with Sandy Gilsenan, Senior Vice President of Retail at Warby Parker, and Kim Nemser, Chief Merchandising Officer and Head of Product Strategy at Warby Parker.
On today’s episode, Kim and Sandy discuss revolutionizing and customizing the eyewear industry, using omnichannel tactics to create trust with customers, and Warby Parker’s journey to its 200th store.
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“It's here in our hometown in New York City, opening up our 200th store this weekend. And I think that these incredible experiences that we've been able to really provide for our customers by having these in-store interactions have been really, I think, incredibly memorable.
Not just for our customers, but also for our store. The idea of seeing one of our customers leave so happily, having this holistic vision care offering offered to them in one of our locations to me is still an incredibly unique proposition, especially for our customers to see our frames live and in person.” - Sandy Gilsenan
“A typical journey as the customer first meets our brand through a home try-on program, they get those five frames. Maybe they go online to see them, maybe they heart some, and then they go to a store. They come to the store informed about our brand. And I think one of the things that I always applaud, is our store associates are, best in class in terms of training, learning about customer experience.
We really focus on that. So I think it's this idea, you know, the word omnichannel is probably a bit overused, but we sort of like to say we're gonna create as many channels as our customers dictate necessary for them to trust the brand and find the product that they love.” - Kim Nemser
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Show Notes
- (02:39) - Sandy’s journey to Warby Parker
- (03:57) - Kim’s journey to Warby Parker
- (06:57) - Warby Parker’s 200th store
- (14:27) - Buy a pair give a pair
- (19:54) - Seamless technology
- (29:52) - Getting to know Sandy and Kim
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Kim on LinkedIn
Connect with Sandy on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha – Transformant
This episode features an interview with David Walmsley, Chief Digital & Technology Officer at Pandora. David has led multiple consumer businesses through their digital transformation and, in the process, scaled omnichannel growth.
On today’s episode, David discusses using technology to customize the e-commerce experience, prioritizing bringing your whole company up to speed on digital transformation, and how these advancements are helping to reduce Pandora’s carbon footprint.
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“Our starting point, our point of departure, was always keeping our people safe, and then keeping our customers safe, and then thinking about how we could use technology to amplify our business in that very strange time that we all lived through, particularly in 2019. And we didn't just survive; we thrived through that time.” - David Walmsley
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Show Notes
- (02:01) David’s journey to Pandora
- (06:58) What is Program Pheonix?
- (10:06) Technology and culture change
- (19:17) Changes in the business model
- (25:54) Getting personal with David
- (30:52) David’s advice as CIO
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with David on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha – Transformant
This episode features an interview with Tim Moerman, Sustainability & ESG Director at Anheuser-Busch InBev in Europe. Tim works to deliver sustainable value through global sustainability goals, entrepreneurship, and supply chain D&I.
In today’s episode, Tim discusses meeting the consumer demand for sustainability, how he’s using technology for efficiency and transparency, and all that AB InBev is doing to support a future with more cheers.
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“What's going to be adamant is that we decarbonize faster than ever before in the next couple of years. So it's almost not the reduction that you will have between today and 2050, it's the whole volume of emissions that you will still have on the way to get there. That is gonna be very critical. And I think that's that kind of trickle-down in more, more people's minds.” - Tim Moerman
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Show Notes
- 02:06 - Tim’s journey to AB InBev
- 08:25 - AB InBev’s mission to net zero carbon emissions by 2040
- 16:09 - Tim’s approach from a technology ecosystem standpoint
- 25:26 - The goal to be more local, natural, and inclusive
- 37:38 - Tim’s advice
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Tim on LinkedIn
Connect with Tim on Twitter
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha – Transformant
This episode features an interview with Moritz Klaemt, Vice President for Digital Marketing & eCommerce at Henkel. As a CPG brand specialist in Henkel’s Laundry & Home Care Division, Moritz helps to drive consumer value and alleviate pain points through digital transformation.
On today’s episode, Moritz discusses Henkel’s digital community platform, “Ask Team Clean,” explains the difference between consumer centricity and consumer engagement, and touches on the future of AI.
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“Understand what is relevant for the consumer, and only then say, ‘okay, what role do I now play with my brands?’” -Moritz Klaemt
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Show Notes
- (1:35) Tony’s takeaways on the conversation
- (2:45) Moritz’s background
- (6:06) A primer on Henkel’s Laundry & Home Care division
- (9:54) Moritz’s approach to E-commerce
- (11:35) Introducing “Ask Team Clean”
- (16:49) Putting the consumer first, brand second
- (20:17) The relationship between consumer care and retailers
- (24:26) Data collaboration with retailers
- (27:22) The future of AI
- (29:23) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Moritz on LinkedIn
Connect with Moritz on Twitter
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Scott Ziegler, EMEA Retail Director at Havaianas-Alpargatas. For 38 years, Scott has worked with some of the most iconic brands in the apparel world, from Foot Locker in the U.S. to now Havaianas in Europe, which sells over 200 million pairs of flip-flops each year.
On today’s episode, Scott walks us through their Madrid flagship location, makes a case for RFID, and explains what LMX Theory is and how he uses it to build out his teams.
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“One of the great joys that I have is going into stores in Europe - and that was one of the big surprises for me - is how enthusiastic the employees were for the product.” -Scott Ziegler
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Show Notes
- (1:27) Tony’s takeaways on the conversation
- (3:23) Scott’s background in retail and current role at Havaianas
- (4:54) The freedom of flip-flop culture
- (6:55) Transporting customers to the beach through store design, ambience, and passionate employees
- (9:52) Recent developments: click-and-collect, franchising, and digital windows, open Wi-fi
- (11:16) A walk through the Madrid flagship store
- (13:56) Using technology to improve inventory accuracy
- (15:34) The two-way trust exchange of Leader-Member Exchange (LMX) Theory
- (19:34) Allowing employees to do their job and bring solutions
- (21:58) Enhancing the customer experience
- (24:23) Lightning round
- (27:54) Scott’s parting advice
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Scott on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Jonathan Muir, Global Director of Retail Activation at adidas. Since joining the iconic sportswear company in September, Jonathan has helped to take adidas’s brand campaigns and bring them to life in stores.
On today’s episode, Jonathan walks us through their Berlin flagship location, makes a case for app integration being retailers’ number one priority, and reveals why he thinks sneakers create such an emotional bond with customers.
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“I would love to get to the point one day where we’re not really just looking at conversion as a purchase at the cash desk. It's more about did that person join your platform or not?” -Jonathan Muir
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Show Notes
- (1:27) Tony’s takeaways on the conversation
- (2:29) Jonathan’s journey across the globe
- (6:07) Making brand campaigns come to life in retail environments
- (7:36) A walk through adidas’s Berlin flagship store
- (11:14) Driving the experiential with “Green Lab”
- (12:50) A paradigm shift in the shopping experience
- (15:09) How adidas is using the digital to power the physical
- (17:18) Making app integration a focal point
- (20:06) How to build a value-added experience that benefits consumers
- (23:12) Jonathan’s key to driving acceptance and adoption
- (25:50) The emotional connection of sneakers
- (27:59) Lightning round
- (32:43) Jonathan’s elevator pitch on retail activation
Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
Links
Connect with Jonathan on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Dean Frew and Johan Stenström, CTO & SVP of SML Group and Supply Chain Developer at Stadium, respectively. SML recently partnered with Stadium to provide their item-level RFID solutions, helping increase inventory accuracy at the Swedish sports retailer to 99.5%.
On today’s episode, Dean and Johan discuss the origins of their partnership, the buy-in needed for digital transformation, and why the most successful retailers are the ones challenging their assumptions about inventory accuracy.
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“Retailers who are challenging their assumptions about their inventory accuracy and their true in-store performance are the ones who are moving forward.” -Dean Frew & Johan Stenström
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Show Notes
- (1:35) Tony’s takeaways on the conversation
- (2:54) Johan’s background at Stadium
- (3:50) Dean’s background at SML Group
- (5:31) The evolution of RFID technology
- (8:24) Stadium enters the picture
- (14:22) Out-of-stock: a common use case
- (17:08) Optimizing other nodes in the supply chain
- (19:23) How RFID has benefited Stadium
- (21:14) Overcoming data obstacles
- (22:47) Why are some retailers still not using RFID?
- (29:50) Lightning round
- (35:04) Final advice
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Dean on LinkedIn
Connect with Johan on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Simone Sweeney, Vice President Global Retail Development at The LEGO Group. Since 2015, Simone has helped develop, lead, and implement global retail programs for the nearly 90 year-old brand.
On today’s episode, Simone discusses the concept of “retailtainment,” the challenges of opening 300 stores in over 40 countries over the last two years, and how technology plays both an inspirational and practical role.
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“Everything that we do is our mission to inspire and develop the future builders of tomorrow." -Simone Sweeney
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Show Notes
- (1:27) Tony’s takeaways on the conversation
- (2:50) Simone’s journey in retail
- (6:22) Introducing the concept of “retailtainment”
- (11:58) The inspirational and practical role of technology in Lego stores
- (17:50) Diving into the experiential “Brick Lab” experience
- (21:08) The challenges of leading a global retail company
- (26:48) Creating a seamless offline and online shopper experience
- (30:26) What makes the Lego brand special?
- (32:36) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Simone on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Antonia Johnstone, CEO of Sign of the Times. For over 45 years, Sign of the Times has been London’s premier luxury resale store, which Antonia acquired in 2019.
On today’s episode, Antonia discusses her journey as an entrepreneur, the complexities of her industry’s supply chain, and why fashion must reduce its environmental impact.
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“100 billion apparel items are produced yearly and 60% of those will be discarded within one year. It’s quite a big issue, and I think fashion needs to lighten its footprint on the planet.” -Antonia Johnstone
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Show Notes
- (1:27) Tony’s takeaways on the conversation
- (3:28) Antonia’s journey as an entrepreneur
- (6:26) A day in the life
- (9:08) Resale as a sustainability initiative
- (10:39) The role technology has played at Sign of the Times
- (12:30) Using microscopic photo AI to authenticate merchandise
- (13:53) The complexities of the luxury resale supply chain
- (18:23) Why fashion must reduce its environmental impact
- (23:08) Biggest challenges and tracking the single SKU
- (25:13) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Antonia on LinkedIn
Follow Sign of the Times on Instagram
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features a recap of NRF 2022: Retail's Big Show, which took place in New York City from January 16th-18th.
On today’s episode, we hit the convention floor and hear from various companies about how they are tackling some of retail's most pressing matters, from staffing shortages to supply chain issues to leveraging massive amounts of data.
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Show Notes
- (3:38) What were the big themes of this year's convention?
- (5:30) Zliide, the automated checkout company
- (7:38) Exotec, the warehouse automation company
- (10:24) Retail Robotics, the parcel locker company
- (14:42) Ulisse, the behavioral AI company
- (16:00) Heuritech, the image intelligence company
- (17:57) Dressipi, the fashion AI company
- (19:23) Nobal Technologies, the interactive mirror company
- (21:04) Scandit, the barcode scanning AR company
- (22:45) Tokinomo, the shelf advertising robot company
- (25:19) Yugabyte, the open-source, multi-cloud company
- (27:20) The future of retail technology
- (28:58) The advantage of being press at NRF
- (30:08) Why New York is the perfect location for NRF
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
This episode features an interview with Kellie Romack, Vice President of Associate and Customer Care Product Experience at Walmart U.S. Since joining the company in October of 2020, Kellie has been responsible for creating a frictionless associate and customer experience using innovative technology and streamlined ways of working.
On today’s episode, Kellie gives us an inside look into Walmart’s associate-facing app, Me@Walmart, talks about the future of AR in stores, and shares why it’s better to be brave than perfect.
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“We're servant leaders. We're working for those associates in the stores. We're working for those customers and making sure that we're solving the problems for them.” -Kellie Romack
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Show Notes
- (1:36) Tony’s takeaways on the conversation
- (3:22) Kellie’s background in hospitality and retail
- (7:24) A day in the life
- (8:25) Diving into the Me@Walmart app: its origins, how it works, and UX
- (18:16) The joy of working cross-functionally with teams
- (21:23) The challenges of servant leadership
- (22:52) How AR and VR are transforming Walmart stores
- (26:37) Scaling digital transformation at a Fortune 1 company
- (28:32) Championing DE&I at Walmart
- (32:11) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Kellie on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Jim Weinberg, Chief Merchandising Officer at DSW. As a turnaround and restructuring specialist, Jim has spent his career responding to shifting consumer behaviors, and now oversees merchandising and marketing strategies for the $3 billion shoe giant.
On today’s episode, Jim discusses DSW’s transition into the athletic and athleisure space, changing store layouts, and how technology is transforming their business.
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“We’re not selling anything anyone needs. This is not a pharmaceutical situation. You’re creating an emotional connection with your consumers through marketing and product, and that’s the magic that happens.” -Jim Weinberg
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Show Notes
- (1:37) Tony’s takeaways on the conversation
- (4:55) Jim’s background and finding his niche as a turnaround and restructuring specialist
- (8:30) A history lesson: how massive changes lead to a “new next”
- (12:50) DSW’s transition into athletic and athleisure and the restructuring of their stores
- (18:18) Experiential retailing: new store concepts and a focus on storytelling
- (24:15) How technology is transforming DSW’s business from store to site to merchandising
- (29:18) The challenges of change management
- (32:48) Lightning round
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Sponsor
Dell Technologies & Intel will be exhibiting at the National Retail Federation 2022 New York City, January 16-18th. Join Dell at booth #5059 where they will showcase their Retail solutions to demonstrate Retail Value Chain transformation across Design, Supply Chain, Manufacturing, Warehousing & Inventory, Fulfillment & Logistics, Store & Online experience, and Delivery.
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Links
Connect with Jim on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Krista Bourne, SVP of Consumer Sales and Operations at Verizon. As a change leader, Krista has worked her way up from mailroom employee to now incoming Chief Operating Officer at the company.
On today’s episode, Krista discusses the holiday shopping season in the face of changing consumer behaviors, the immersive nature of technology in the 5G era, and Verizon’s “Call for Kindness” campaign.
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“We've really met our customers where they expect to see the brand. But we continue to learn how to do that in a frictionless, seamless manner, because that's what consumers expect.” -Krista Bourne
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Show Notes
- (1:29) Tony’s takeaways on the conversation
- (3:42) Krista’s background and the power of feedback
- (7:35) Lessons from the holiday shopping season
- (10:03) Scaling a frictionless customer experience
- (12:02) Implementing the Touchless Retail strategy
- (13:36) Digital shopping quizzes, virtual stores, and more innovation in the 5G era
- (17:49) Encouraging decency with Verizon’s “Call for Kindness” campaign
- (20:24) Krista’s advice to those not being heard
- (23:11) Lightning round
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Sponsor
Dell Technologies & Intel will be exhibiting at the National Retail Federation 2022 New York City, January 16-18th. Join Dell at booth #5059 where they will showcase their Retail solutions to demonstrate Retail Value Chain transformation across Design, Supply Chain, Manufacturing, Warehousing & Inventory, Fulfillment & Logistics, Store & Online experience, and Delivery.
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Links
Connect with Krista on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Chris Rupp, EVP & Chief Customer & Digital Officer at Albertsons Companies. For over 20 years, Chris has successfully led and scaled strategic business units for companies like Sears, Amazon, and now Albertsons.
On today’s episode, Chris discusses what it was like to run the first Amazon Prime day, the “build vs. buy” conundrum of picking technology, and partnering with places like DoorDash and Pinterest to meet customers wherever they might be thinking of dinner.
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“You have to stay in touch with your customers’ needs. All the time. You can’t get complacent. And you certainly should be watching out for how new entries are serving customers in new ways, because they have a whole lot less to lose than big established companies.” -Chris Rupp
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Show Notes
- (1:20) Tony’s takeaways on the conversation
- (2:56) Chris’s background across different companies and cultures
- (7:11) Creating the first Prime Day at Amazon
- (9:03) Albertsons and a focus on the overall customer journey
- (14:28) Grocery problems: hiring, picking technology, and an uncertain supply chain
- (24:07) Creating partnerships with DoorDash and Pinterest to combat last mile
- (28:20) Why digital transformations fail and the moment where all is lost
- (31:25) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Chris on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Daryl Porter. Daryl recently transitioned from his post as Global Head of Retail Stores at Anheuser-Busch InBev to Senior Partner & Global Omni Operations Lead at Tomorrow Retail Consulting. With over 25 years of retail and leadership experience at Walmart Canada and Anheuser-Busch InBev, Daryl is an omni-channel practitioner with a passion for online grocery.
On today’s episode, Daryl discusses the importance of rallying your team around a “just cause,” emerging technology and labor trends in the eGrocery space, and the distinction between mature retailers and immature retailers.
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“Everybody’s focused on productivity, and I believe you can achieve it without pushing people to their breaking point. Humans and technology can work together and achieve amazing things.” -Daryl Porter
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Show Notes
- (1:58) Daryl’s background as an Omnichannel practitioner
- (5:45) Rallying your team around the idea of a “just cause”
- (10:17) Taking a more humanistic approach to technology and worker optimization
- (12:31) What Daryl learned from working with Walmart and Anheuser-Busch InBev
- (15:49) Omnichannel and DTC store trends
- (20:02) A pain point for physical stores
- (20:50) Is on-demand labor a trend that will accelerate dramatically for retailers?
- (25:28) The maturity curve of automation and robot picking technology
- (29:11) The distinction between “mature retailers” and “immature retailers”
- (33:41) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
--
Links
Connect with Daryl on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Andrew Haarsager, Head of Retail Innovation Labs for Cartier North America. Since 2017, Andrew has worked to design and test new forms of retail experiences while exploring new frontiers outside the world of jewelry and luxury goods.
On today’s episode, Andrew talks about the mission of the Cartier Lab, fostering relationships with artists outside a commercial environment, and the balance between heritage and innovation.
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"Developing the human understanding with regard to any new service, any piece of furniture, any technology that will go into the boutique is paramount.” -Andrew Haarsager
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Show Notes
- (1:45) Andrew’s background and the mission of the Cartier Innovation Lab
- (4:38) Examples of what they are working on right now
- (8:35) Cartier’s Liaison program: creating spaces between sales associates and artists
- (10:46) The human side of retail innovation
- (14:38) Why Andrew thinks Cartier opened its first innovation lab in Brooklyn rather than Paris
- (18:13) Balancing heritage and change at a nearly 200 year-old brand
- (23:05) The challenges of internal persuasion and education at Cartier
- (26:51) Finding the relevant context in technological trends
- (30:30) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
--
Links
Connect with Andrew on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Brian Coupland, Senior Vice President of Merchandising at Staples US Retail. With 20+ years of experience leading enterprise innovation and transformation initiatives, Brian helps drive merchandising strategy and operations across the entire Staples U.S. retail network.
On today’s episode, Brian discusses the importance of getting close to the customer, change management, and working with small businesses and makers through the Staples Connect “Breakthrough Project.”
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“It’s not just about an idea or a trend or a hunch. It’s really about getting closer to the customer to understand what they’re saying, what they’re feeling, what they’re thinking. Today and also tomorrow.” -Brian Coupland
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Show Notes
- (1:34) Brian's background: an obsession with the customer and taking risks
- (6:14) Introducing Staples Connect
- (8:14) The Breakthrough Project: new innovations, small businesses, and a second season
- (12:41) Bringing in and merchandising new products
- (14:42) Brian's favorite products from the initiative
- (18:55) The challenges of change management
- (23:55) Zeroing in on the customer’s needs
- (27:06) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
--
Links
Connect with Brian on LinkedIn
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Sucharita Kodali, Retail Analyst at Forrester Research. With an expansive career that features stops at Saks Fifth Avenue, Toys R Us, and the Walt Disney Company, Sucharita is an expert on eCommerce and the technology developments that affect online shopping.
On today’s episode, Sucharita touches on everything from rogue distributors to the ESG movement to how retailers can avoid the boiling frog syndrome.
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“The thing I think is really important about retail, CPGs, and brand manufacturers is that the world may be changing, but the technologies and cataclysmic changes to their worlds don't happen overnight.” -Sucharita Kodali
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Show Notes
- (1:34) Taking a critical eye to retail assumptions
- (7:57) Separating the hype from the reality
- (10:51) How retailers can avoid the boiling frog syndrome
- (14:51) The rise of brand manufacturers
- (17:42) Brand independence in the era of rogue distributors
- (20:48) Getting unstuck from the 80s retail orthodoxy
- (25:11) Mindset changes, the ESG movement, and other disruptions
- (28:33) The long journey of digital transformation
- (31:37) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
--
Links
Connect with Sucharita on LinkedIn
Follow Sucharita on Twitter
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Jody Putnam, Chief Retail Officer at Mattress Firm. In this role, Putnam oversees all markets and 2,400 Mattress Firm locations, working to help their Sleep Experts talk with customers about improving their lives through better sleep.
On today’s episode, Jody discusses leading a purpose-driven organization, the role of technology in today’s mattress-buying experience, and America’s sleep habits (spoiler: they’re not good).
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“We improve the lives of people in America by helping them sleep better, whether they buy something from us or not.” -Jody Putnam
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Show Notes
- (1:39) Jody’s backstory and his job training Sleep Experts
- (6:30) The role of technology in today’s mattress-buying experience
- (9:02) The rise of the smart mattress
- (11:16) The data on America’s sleep habits and how that affects product
- (13:09) Mattress Firm’s evolution into the wellness space with Sleep.com
- (16:58) The logistics of running a large retail operation
- (20:33) The mattress store of the future: self-guided tours, touch screens, and sonar
- (25:06) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
--
Links
Connect with Jody on LinkedIn
Sleep.com
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
On this special episode, Winning Retail travelled to the RetailNOW2021 Conference in Nashville, TN, where we spoke with conference attendees about the state of retail in 2021.
Featuring insights from companies like Toshiba, Zebra Technologies, and Diebold Nixdorf, among others.
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“Looking at the U.S. consumer, 40% have shifted to be more digital in the way that they shop, and 90% of those say that's how they plan to continue to purchase and engage brands." -Fredrik Carlegren, Toshiba
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Show Notes
- (1:34) What are we seeing this year in terms of new devices and technologies that we didn't see in years prior?
- (10:14) With businesses and the world reopening, is there a technology that is more in demand right now?
- (14:41) What is the best thing you bought recently?
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
RetailNOW2021
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with Orchid Bertelsen, Head of Consumer Experience, Strategy & Innovation at Nestlé USA. With over 30 brands in her portfolio, Orchid has spent the past ten years evaluating and testing emerging technologies like artificial intelligence, voice assistance, and AR/VR.
On this episode, Orchid discusses the connection between consumers and cavemen, the rise of social commerce, and Ruth the Cookie Coach.
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“People jump to the technology because it's almost a shortcut and they're enamored by it...but you cannot go chasing a solution without identifying the problem, because then you can't make sure that the solution addresses the problem.” -Orchid Bertelsen
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Show Notes
- (3:00) Orchid’s backstory
- (7:43) What innovation means to her
- (9:44) A new solution to an old problem: the story of Häagen-Dazs and the bees
- (13:40) The connection between consumers and cavemen
- (18:03) The rise of social commerce
- (22:24) Introducing Ruth the Cookie Coach
- (28:06) The Toll House Cookie Conundrum: addressing an emotional problem
- (31:09) Dissecting the technology role vs. the business objective of Ruth
- (35:11) Lightning round: getting to know Orchid the person
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Orchid on LinkedIn
Follow Orchid on Twitter
Ruth the Cookie Coach
Connect with Tony on LinkedIn
Connect with Tony on Twitter
Tony Saldanha - Transformant
This episode features an interview with John Kirk, President & CEO of the Retail Solutions Providers Association, or RSPA. As the head of North America’s largest community of VARs, software developers, and vendors in the retail, restaurant, and grocery verticals, John oversees a member network whose mission is to accelerate growth through connections and education.
On this episode, John discusses retail IT innovation in the SMB space, how VARs can help to optimize supply-chain, and what to expect at the upcoming RetailNOW2021 conference.
3 Takeaways:
- Omnichannel means more conduits to the cash drawer, and with that comes a greater challenge to deliver high-level customer experiences across all channels.
- By providing the right training and technological solutions, value-added resellers (VARs) can help small and medium-sized businesses bridge the gap between overwhelming demand and supply-chain inefficiencies.
- Unable to attend RSPA’s flagship conference, RetailNOW2021? Winning Retail will be there to cover the latest in emerging markets, NextGen technologies, sales and sales management, cybersecurity, leadership training, and customer service.
Key Quotes:
- “You’ve got to mobilize your operation if you’re going to take mobile orders, and we’ve got to help. We can’t just identify the problem as the RSPA - we’ve got to attack that problem full speed ahead.”
- “Oftentimes when we talk about technologies and innovation, we forget about the ABCs, and you've got to have a secure environment.”
- “If I'm a VAR, I've got to have the right alliances with the right vendors, and they've got to have the right solutions. Then we can turn a problem that our operators are facing into a great opportunity for us to transform our business.”
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This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
This episode features an interview with Richard Kestenbaum, Co-Founder and Partner of Triangle Capital. As an investment banker, author, and speaker, Richard has spent his career advising clients in the retail & consumer sector, with a speciality for mergers & acquisitions.
On this episode, Richard discusses the importance of running your business as though you’re never going to sell it, how consumer tastes have shifted to focus on brand values, and what legacy companies can learn from young upstarts.
3 Takeaways:
- Consumers today want products from companies that convey values like sustainability, ethical supply chain, and local production. The ability to adapt to those changes in an authentic way is where young upstarts succeed while legacy retailers struggle.
- Run your business as though you’re never going to sell it. Buyers are generally very smart, and when they see that you're making investments for the long term that will benefit them, they’re going to give you more credit for it.
- What is a store? It used to be a place to sell “stuff.” Now, it functions as a space to deliver experiences and raise brand awareness.
Key Quotes:
- “It’s not that online and stores are different channels. There are no channels. There is only the consumer, and wherever they are, you have to find the best way to sell to them.”
- “We don’t talk enough about Artificial intelligence and machine learning...what we are observing now is a land grab in technology, because whoever becomes the leader has the opportunity to remain the leader.”
- “What I look for in a great company is: is the technology transformative, and is this the team that understands they’re standing in front of a brick wall, and they have to figure out a way to go through it, under it, around it, knowing full well that behind that wall is another wall.”
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This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
This episode features an interview with Warren Shoulberg, award-winning journalist and consultant for the retailing and home furnishings industries. He is a regular contributor to The Robin Report, Forbes.com, The Business of Home, and his own blog, Stupidbusiness.com.
On this episode, Warren gives us his take on a wide range of contemporary retail issues, including technological innovation and supply-chain backlog, and shares why he dislikes the terms “brick-and-mortar,” “omnichannel,” and “upholstery.”
3 Takeaways:
- Get out there. Talk to your customers, go into your stores to ensure they are executing on a local level, and keep your nose to the grindstone.
- On the supply side, technology is not going to save the day in industries that are labor-intensive. Retailers must understand where their competitive levers lie and the distinctiveness of their businesses.
- While some retail buzzwords get low marks from Warren, here is one that doesn’t: “retail-as-campus.” The immersive, experiential concept is presenting a different way to engage shoppers. Multiple structures offer retail, dining, and even lodging in an experience that cannot be replicated online.
Key Quotes:
- “That’s why I like the retail business: because you can just see with your own eyes what’s going on, and they can’t fool you.”
- “Any time I run into an independent retailer who says, ‘I can’t do E-commerce,’ I say, ‘You’re crazy, because you’re willing to write off 30% of the potential market.’”
- “You’ve got to go out and see the stores. If you don’t - if you’re just sitting on your computer or your phone all day - you’re going to miss a lot of stuff.”
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This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
This episode features an interview with Anna Barsby, Founder and Managing Partner at Tessiant, a UK-based management consultancy, and the former CIO of Asda. As a people and change leader, Anna has spent her career helping to build cultures through the implementation and adoption of technology.
On this episode, Anna talks about the incredible opportunity of building a data system from scratch, what it was like to start her own organization during the pandemic, and how Asda recently partnered up with Dell to provide 7,000 laptops to school children in need.
3 Takeaways:
- When it comes to technology, you’ve got to be very clear on the business outcome you’re after and why you’re using it. Technology for technology’s sake will not bring an organization along, but articulating how it can get you to your goal faster, cheaper, and in a more productive way will.
- Similarly, technology works best when it brings teams together across an operation and helps build cultures of collaboration and trust. It falters when it is over-engineered and loses sight of what retailers fundamentally do.
- The challenge of overhauling an organization’s systems is no small feat. For some, it is like rebuilding a plane in midair. For others, it is akin to being in a swivel chair needing to seamlessly transition users from one system to another. The opportunity is equal parts exciting and nerve-wracking and requires expertise on both a systems and business front.
Key Quotes:
- “As a technologist, you have to talk to business people in their own language and about their outcomes. There is no point talking about the systems or even the data.”
- “I've seen examples in my past where some of the big consultancies have tried to over-engineer grocers or retailers....and several of the chief execs have said, ‘look, we’re shopkeepers, and we've got to be good shopkeepers. The tech has its place and will absolutely enable, but don't lose sight of what we fundamentally do.’”
- “One of the reasons I keep coming back to retail is because with technology you’re very close to the customer, and you're very close to your business colleagues, and you can see the impact that you make.”
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This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
This episode features an interview with Max Pedró, Co-Founder & President of Takeoff Technologies. As an eCommerce and Financial Services entrepreneur, Max is working to transform online grocery by developing an ecosystem of automated micro-fulfillment centers.
On this episode, Max takes us inside the backroom of what he calls “the beehive of automation,” discusses why price cannot be overlooked in favor of speed and convenience, and lays out his vision for the grocery store of the future.
3 Takeaways:
- By making humans 10x more productive, automation allows for the investment in click-and-pick technology. A Takeoff micro-fulfillment center can assemble 130 units per labor hour vs. 20 units in a brick-and-mortar supermarket. It also increases online volume by 20%.
- Online grocery is here to stay. Four years ago, 0.5% of purchases were online. This year, it is projecting to be north of 10% - a 20x increase. This behavior is going to stick post-pandemic, and customers are going to continue to expect same in-store prices and two-hour delivery.
- Love your lamb chops but don’t care about roaming the aisles for toilet paper? The grocery store of the future will feature a combined shopping experience where “wants” items (meats, coffee, flowers) are still made available to pick and enjoy in-store, while routine items are set aside for drive-through and delivery fulfillment.
Key Quotes:
- “Let's face it, companies like Amazon and Walmart are making this the new norm: same price as in-stores, no additional fees. You choose pickup or home delivery within two hours. The only way that you can actually build viable businesses is if you put automation very close to where their shoppers are; therefore, hyper-local micro fulfillments.”
- “We can help reimagine retail, and in doing so we can actually democratize access of quality foods at even cheaper prices, all while adding convenience.”
- “In a world without shelves, shoppers just want convenience and not to pay more for it.”
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This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
This episode features an interview with Rod Sides, Global Leader of Deloitte Insights & Vice Chairman, US Retail and Distribution Leader. For over 25 years, Rod has helped guide retailers as they navigate uncertainty, compete globally, and improve performance and profitability, creating efficient operations from top to bottom.
On this episode, Rod discusses the importance of getting back to the basics, why only 3 in 10 retail executives feel they have a handle on digital technology, and the rise of the data war.
3 Takeaways:
- Technology investments should focus on creating convenience for the consumer rather than being about the shiny new project. Driving top-line comes from having things like inventory integrity in place, not magic mirrors or AR.
- At the same time, embracing back-office technologies like bots frees up employees to focus on more significant tasks. It is a reinvestment in their capabilities to do higher-level work.
- From a customer-facing perspective, is it time to use a SaaS-type model to be able to chase Big Tech? This is a question many retail leaders will have to ask themselves as they continue to try and differentiate from the competition.
Key Quotes:
- “We talk about how to win in retail. If you’re not going to win on price, then you better win on service.”
- “The new battleground is going to be around data and data efficiency and using that data at a micro level to be able to understand the trends and what we need to do around that. We’ve spent a lot of time fighting for customers. We’ve fought for real estate. To me, the war of the future in retail is the data war.”
- “It’s not about the shiny object and the new capability that everyone adopts. It’s about the utility of the technology to make it easier for the customer.”
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This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
This episode features an interview with Tom McGee, President & CEO of the International Council of Shopping Centers. Since 2015, Tom has overseen strategic leadership and operations as ICSC, which is the pre-eminent organization for retail and real estate professionals.
On this episode, Tom discusses the impact retail has on our local communities, why physical retail has never been more important, and what to expect at RECon, ICSC’s flagship event, this December in Las Vegas.
3 Takeaways:
- You need to serve the consumer in whatever way they want, and the experience needs to be consistent and frictionless.
- Physical retail has never been more important. By getting people to the store, you’re not only saving on shipping, you’re engaging with your customer. It simultaneously solves last mile, improves profitability, and fosters connection.
- How can ICSC help? With nearly 70% of shopping center tenants being small businesses, ICSC just released a small business toolkit (“Setting Up Shop”) and will be launching a new Small Business Center of Excellence soon.
Key Quotes:
- “70% of the tenants within retail centers are small businesses. And that really motivates me, because I think the success of our industry is tied to the success of small businesses.”
- “There isn’t an E-commerce channel and there isn’t a physical channel. There’s only one channel: it’s called the consumer channel.”
- “We all think we have a constitutional right to free shipping, but somebody’s actually paying for that free shipping. And that’s typically the retailer, right? So getting you to the store obviously takes an enormous cost out of the distribution chain.”
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This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
This episode features an interview with Mary Lunghi, Senior Vice President of Consumer Insights and Analytics at Ikea. As the “Voice of the Consumer,” Mary has spent over 25 years distilling data into compelling narratives that drive results, and has been instrumental in Ikea’s recent expansion into urban centers.
On this episode, Mary discusses how she uses quantitative insights to influence decision making, the importance of adopting an omni-channel mindset, and what they at Ikea call “the red thread.”
3 Takeaways:
- Research must be actionable. Start by asking yourself, what is the actionability here? What is the question you’re seeking to answer? Or the problem you’re trying to solve? The unmet need? Then, take that data and connect the dots to find a narrative that is short, succinct, and compelling.
- Omni-channel is more than simply throwing up a website. It requires a magnitudinal shift that, for Ikea, began in 2016 with advancements and investments in technology, infrastructure, web, logistics, automation, and more. It is also a mindset that differentiates itself from multichannel, which is several different experiences versus one seamlessly-integrated experience.
- The customer experience is not a “one size fits all” approach. It varies by city and degree. The challenge is understanding the source of the demand and meeting the customer where, when, and how they shop.
Key Quotes:
- “It’s not just about sharing data and numbers. You have to find the meaning behind the numbers, because ultimately at the end of the day, if you’re not influencing, if you’re not helping to inform those decisions that are happening, it’s all for naught.”
- “We were already an omni-channel player. We already had E-commerce. But it wasn’t to the degree and keeping up at the pace at which the consumer was adapting to the behavior.”
- "We're really trying to adapt and meet the customer when, where, and how they shop us. It is a journey and we are still on it."
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This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
In this Season 2 premiere, Tony interviews Ward Kampf, President of Dallas-based Northwood Retail. Since 2014, Ward has overseen the development and strategic vision of Northwood’s long-term leasing ventures, working with some of the most dynamic retailers from California to the Carolinas.
On this episode, Ward discusses the importance of content and context, how technology is ushering in a new world of influencer-based retail, and why he thinks “mixed-use” is an overused term.
3 Takeaways:
- Providing retail properties and services that eliminate friction points between consumers, manufacturers, and everyone in between is paramount.
- Retailers have a choice between being in the content and context business (specialized retail) or the real estate provision and maintenance business (commodity retail) - Ward makes a case for the former.
- Great mixed-use assets over time become their own asset class, and it’s the retail that drives it.
Key Quotes:
- “Retailers are realizing they can fulfill from the store - and it is a lot more profitable.”
- “I think we’re going to continue to see retailers marry with other retailers.”
- “Retail is so fluid right now, it’s changing so quickly, that you really have to understand all channels and just get outside your comfort zone and try to get educated.”
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This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
Tony welcomes back listeners with his reflections on the past year and what to expect this season as he dives even deeper into what it takes to execute retail change.
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
On this episode, David talks about his top insights and takeaways from the NRF Chapter One Event, including how to rethink digital transformation and technology integrations, the importance of flexibility in the retail space, a deep dive into Intel’s Open Retail Initiative, and much more.
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
On this episode, Kyle talks about his personal highlights from the NRF Chapter One Event and what he looks forward to most about NRF Chapter Two coming up in June of 2021 in New York City. He also discusses Dell’s role as a leading retailer, how they implement their own technology in the online retail space to generate revenue growth, and much more.
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
On this episode, Caroline Basyn, SVP, Information & Business Services Leader at Mondelez International, talks about the three key priorities of global business services that Mondelez implements with their data analytics backbone. She also dives into how she helped turn a major ransomware attack on the Mondelez system in 2017 into a positive by reinforcing the security of their business, the importance of diversity in the workplace to create a flourishing and inclusive company, and much more.
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
On this episode of Winning Retail, host Tony Saldanha share’s his presentation from the Power of 1 Virtual Summit hosted by 1 World Sync. During this presentation Tony reveals the various stages of retail success, how businesses of all sizes can adjust to the new normal, and the importance of perseverance when experiencing a major retail disruption.
1WorldSync.com
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at
DellTechnologies.com/retail
and
Intel.com/retail
.
On this episode of Winning Retail, we welcome Paul Marsden, Consumer Psychologist and Lecturer at University of the Arts London. Paul discusses the emotional and psychological benefits consumers experience when buying, how trust and integrity must be the bottom line for retail companies to prosper, navigating retail during a pandemic, and much more.
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
On this episode Doug talks about the importance of standing out in retail to give the customer a one of a kind experience, the reality of how companies should prepare for periods of unexpected low revenue, emphasizing the creative elements of retail to give the customer a truly artistic experience, and much more.
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
On this episode of Winning Retail, we welcome CIO for Asia, Middle East, and Africa markets of Levi Strauss & Co., Sadiq Rowther.
Sadiq talks about the future of retail in a post-Covid world, bringing the social interaction from sales to the forefront of the online customer experience, how to manage culturally and economically disparate markets, and much more.
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
On this episode of Winning Retail, we are honored to welcome Vinita Bali, an experienced retail executive with global experience. Vinita is the former president of Britannia Industries, one of the largest food producers in India, and a former executive at Coca-Cola and Cadbury.
On this episode Vinita talks about her career journey, the growth strategies she learned along the way, how working with retailers differs in developing and developed markets, and much more.
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today's connected consumer. Learn more atDellTechnologies.com/retailandIntel.com/retail.
Michelle Greenwald is a lifelong student of innovative retail. As an SVP at Disney and Mattel, she had the opportunity to implement innovative retail strategies directly. Now, as the CEO & Founder of Inventours and as a professor at Columbia and NYU, Michelle has the opportunity to see and study innovative retail practices across a variety of industries.
On this episode of Winning Retail, Michelle joins Tony to talk about some of the best examples of innovative retail strategy that she has seen recently, what technologies and trends she sees on the horizon, and much more.
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today's connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
Tony Saldanha has more than 25 years of experience in the retail industry, including as VP of GBS at Procter & Gamble. He is the president of Transformant, the author of "Why Digital Transformations Fail" and the host of Winning Retail.
In order to get to know Tony better, we brought in Caspian CEO Ian Faison to interview him. In this interview, Tony talks about the future of retail, how to lead through times of crisis, what to expect from Winning Retail, and much more.
This podcast is presented by Dell Technologies and Intel. Helping you grow a data-driven retail business with connected devices that allow you to deliver on your strategy for the future. Visit delltechnologies.com/retail and intel.com/retail.
On Winning Retail, we bring you the stories of retailers who have weathered the storms and found winning strategies despite difficult circumstances.
We bring on cutting edge retail experts who will help you identify the trends and technologies that are shaping the future.
We will discuss topics like pricing, supply chain, sustainability, last mile, data, trust and much more.
It's a podcast for all retailers, whether you are looking to keep yourself ahead of the competition, or just keep your head above water.
It’s a podcast for business leaders who are figuring out ways to do more with less.
It’s a podcast for innovators who are looking to their peers for best practices.
So hit subscribe, sit back, and get ready to hear the secrets, strategies, and tactics of some of the best retailers in the world.
Welcome to Winning Retail.
Learn more at WinningRetailPodcast.com
This podcast is presented by Dell Technologies and Intel.
Together, Dell Technologies and Intel help you grow a data-driven retail business with connected devices that allow you to deliver on your retail strategy for the future.
Visit delltechnologies.com/retail and intel.com/retail to learn more.