One Step Better Podcast: Recent Episodes
Whirks
Tune in for insight to help small business owners and their teams get One Step Better every day. You'll gain practical tools to help you improve processes and empower your team.
Are you still waiting to “see how the year ends” before making tax decisions?
Thinking you’ll just deal with it all in January?That’s exactly how service-based business owners get hit with tax bills they didn’t see coming.In this episode, Matt and Mike explain what actually matters before December 31. They share how to handle equipment purchases the right way, when to plan bonuses, and why putting off things like W-9s or mileage logs can cost you later.
Be the one who plans ahead, NOT the one who pays for waiting.
Head to our Learning Center for smarter year-end tools and next steps:
https://patrickaccounting.com/learning-center
If you own a business, paying yourself isn’t always straightforward.
Matt and Mike walk through what actually goes into getting paid as an owner, from how your entity type affects your options, to how Profit First helps make sure the money’s really there when you need it.
They also touch on the emotional side of it: the weird tension of seeing money in the bank but not knowing what’s “yours,” and the pressure that comes with growth.
Read more about the Profit First system: An Introduction to Profit First - and why it works!
ownerpay #businessstructure #smallbusinessfinance #onestepbetterpodcast
A bigger tax bill is NOT always bad news. Sometimes it just means your business grew.
Tax surprises like this are common, and they usually don’t come from one mistake. They show up when systems can’t keep pace, when cash gets mistaken for profit, or when the tax plan never adjusts as the numbers change.
In this episode, Matt and Mike talk through the real reasons tax surprises happen, how to keep tabs on what you’ll owe throughout the year, and why once-a-year filing isn’t a strategy.
If your current approach to taxes is “hope it’s not too bad,” it’s time for something better.
taxplanning #cashflow #smallbusiness #onestepbetterpodcast
Do your financials feel off, confusing, or just messy?
Not sure where your money is going or if your books are even accurate?
This is a common problem for business owners!!! Especially if you've outgrown your current system, had turnover in your bookkeeping, or just haven't had the time to keep things cleaned up.
In this episode, Matt and Mike walk through the signs your books might need a cleanup, why that happens, and how to build a system that actually gives you clarity and confidence in your numbers.They’ll also share what “clean” really means and how to know when it's time to bring in help.Think your books might need a reset?
Start here with our checklist:
https://patrickaccounting.com/blog/signs-its-time-for-a-bookkeeping-cleanup/
bookkeeping #businessfinancials #smallbusiness #accountinghelp #cleanupchecklist #onestepbetterpodcast
Have you started a business and aren't sure if you need an LLC, an S-Corp, or something else entirely?
Or maybe you’ve heard conflicting advice and you’re worried about making the “wrong” choice?Mike and Matt walk through what actually matters when you’re choosing (or changing) your business structure—LLC, S-Corp, C-Corp, partnership—and when you can wait. You’ll learn how liability protection, payroll taxes, state rules, partners, and real estate ownership drive the decision (not TikTok hot takes). They also share common mistakes (like parking real estate in an S-Corp) and a simple way to review your setup as you grow.If you’re a first-time business owner, this conversation will help you stop overthinking, focus on actually generating revenue, and make smart, confident decisions about structure when the time is right.Want to dig deeper into LLC vs. S-Corp?
Read our entity structure guide here: https://patrickaccounting.com/blog/is-scorp-or-llc-best-for-my-business
Starting fresh? Download our First 90 Days Action Plan: https://patrickaccounting.com/tips-to-win-opening-day
LLC #SCorp #newbusiness #firsttimeowner #businessstructure #smallbusiness #onestepbetterpodcast
Are you stuck trying to figure out if an LLC or S-Corp is better for your business?
Or maybe you're realizing the structure you picked years ago no longer fits where you're headed?
This is one of the most common mistakes we see. Picking the wrong business entity can lead to higher taxes, compliance headaches, and limited options as you grow. In this episode, Matt and Mike break down how to choose the right structure based on your goals, your income, and even the state you operate in.
They’ll also explain what to do if your current structure is creating more problems than it solves.
Trying to figure out the best fit for your business?
Check out this breakdown of the pros and cons to help you make a smart decision: https://patrickaccounting.com/blog/is-scorp-or-llc-best-for-my-business
Still unsure after listening?
Take our free quiz and get a clear recommendation based on your situation: https://scorecard.patrickaccounting.com/entity-structure-quiz/p/right-business-entity
LLC #SCorp #businessstructure #smallbusiness #taxstrategy #entityplanning #onestepbetterpodcast
In this episode, Mike and Matt discuss the concept of employee-only entities, particularly for businesses with multiple locations. They explore the complexities and compliance risks associated with having separate entities for each location, emphasizing the benefits of consolidating employees into a single entity. The conversation covers practical steps for implementation, ongoing maintenance, and the importance of legal considerations. The hosts provide insights into simplifying payroll processes and ensuring compliance while reducing redundancy and potential financial waste.
Takeaways
- Employee-only entities can simplify payroll and compliance.
- Duplication of efforts leads to increased complexity and costs.
- Consolidating employees into one entity can reduce compliance risks.
- Tracking overtime becomes easier with a single entity structure.
- Simplifying reporting can save time and resources.
- Legal considerations are crucial when setting up new entities.
- Timing is important when implementing changes to business structure.
- Notify employees of changes to avoid confusion.
- Annual maintenance of entities is necessary for compliance.
- Understanding state-specific regulations is essential for business operations.
Chapters
00:00 Introduction to Employee-Only Entities
03:11 Understanding the Complexity of Multiple Entities
09:51 Benefits of Simplifying Payroll Structures
19:56 Practical Steps for Implementing Changes
23:41 Final Thoughts and Considerations
24:58 Outro
In this episode, Mike and Matt discuss the complexities of budgeting for a million-dollar business. They explore key considerations such as contingency planning, balancing growth and profitability, and the emotional challenges that come with managing larger budgets. The conversation also touches on the importance of personal finance discipline and how it intertwines with business growth. They emphasize the need for a structured approach to budgeting, including setting aside reserves and understanding the emotional impact of spending as a business grows.
Takeaways
- Budgeting is essential for any business, especially as it grows.
- Contingency planning is crucial for unforeseen expenses.
- Balancing growth and profitability is a significant challenge.
- Emotional comfort with absolute dollar amounts is necessary for effective budgeting.
- Personal expenses should not grow at the same rate as business revenue.
- Having three months of cash reserves is ideal for stability.
- The budget provides a framework for making informed spending decisions.
- Regularly reviewing and adjusting the budget is important for ongoing success.
- Understanding the emotional impact of spending helps in making better financial decisions.
- Discipline in personal finance is key to sustaining business growth.
Chapters
00:00 Introduction and Personal Reflections
03:45 The Importance of Budgeting for Growth
08:39 Complexities of Budgeting in a Growing Business
15:49 Emotional Challenges in Financial Management
23:35 Final Thoughts on Budgeting and Personal Discipline
27:10 Outro
In this podcast episode, the hosts discuss the often frustrating relationship between business owners and their accountants. They explore the expectations that business owners should have regarding communication, the frequency of meetings, and the proactive guidance they should receive. The conversation emphasizes the importance of understanding the roles and responsibilities of accountants, as well as the need for business owners to be engaged and informed in their financial decisions. The hosts provide insights on how to foster a productive relationship with accountants, including the importance of vulnerability and open communication.
Takeaways
- Many business owners feel frustrated with their accountants' lack of communication.
- A healthy accountant-client relationship should involve regular meetings and proactive advice.
- Business owners need to clarify what services they expect from their accountants.
- Accountants should not only focus on compliance but also on helping clients make strategic decisions.
- Understanding financial statements is crucial for business owners to make informed decisions.
- Vulnerability in discussions with accountants can lead to better outcomes.
- Accountants should educate their clients about financial matters, not just provide numbers.
- Meeting rhythms should be established to ensure ongoing communication and support.
- Business owners should feel empowered to challenge their accountants' advice.
- The relationship with an accountant should evolve as the business grows.
Chapters
00:00 Introduction and Light Banter
00:09 Understanding the Accountant-Client Relationship
08:28 Expectations from Your Accountant
08:53 The Three Pillars of Accounting Needs
17:58 Effective Communication with Your Accountant
26:02 Conclusion and Final Thoughts
27:19 Outro
In this episode of the One Step Better Businesspodcast, the hosts discuss the critical role of forecasting and planning inbusiness. They emphasize the importance of having a long-term vision andsetting clear goals to guide decision-making. The conversation covers theprocess of creating a three-year plan, understanding the one-year picture, andthe significance of budgeting and forecasting in achieving business objectives.The hosts also highlight the need for flexibility and adaptability in responseto changing circumstances and the importance of continuous learning as aleader.
Takeaways
· Forecasting helps businesses lookahead rather than just reflecting on the past.
· Setting a long-term vision is crucialfor effective planning.
· Creating a three-year plan allows fora clearer understanding of future goals.
· The one-year picture should align withlong-term objectives.
· Budgeting is a tool for guidingbusiness decisions, not a strict rule.
· Regularly reviewing budgets helpsbusinesses stay on track.
· Flexibility in goals is important ascircumstances change.
· Leaders must continuously learn andadapt to manage growth effectively.
· Information from forecasts shoulddrive decision-making processes.
· Version one of a plan is better thanhaving no plan at all.
· Chapters
· 00:00 Introduction to Forecasting and Planning
· 02:36 The Importance of Long-Term Vision
· 05:22 Setting Short-Term Goals and Action Plans
· 08:33 Budgeting and Forecasting Basics
· 11:17 Adjusting Plans Based on Reality
· 14:09 The Role of Data in Decision Making
· 17:31 Embracing Flexibility in Business Planning
· 20:24 Conclusion and Call to Action
· 32:36 Outro
In this episode, Mike and Matt discuss the journey of business owners from the initial 90 days to the 180-day mark of working with Patrick Accounting. They explore the transition from feeling relief to developing confidence in their accounting systems, the importance of building effective systems and processes, and the shift towards proactive thinking and informed decision-making. The conversation emphasizes the significance of understanding financial statements and the empowerment that comes with being in control of one's business.
Takeaways
- The first 90 days focus on relief and basic understanding.
- By 180 days, business owners should feel confident in their systems.
- Confidence is key to making informed decisions.
- Building systems takes time and requires patience.
- Proactive planning is essential for future growth.
- Understanding financial statements leads to better decision-making.
- Business owners should ask 'what if' questions to explore possibilities.
- Regular financial statements help in gaining control.
- Change is a gradual process that requires consistent effort.
- Success is indicated by the ability to make informed decisions.
Chapters
00:00 Introduction and Overview of the Journey
05:33 Transitioning from Relief to Confidence
11:19 Building Systems and Processes
15:09 Proactive Thinking and Future Planning
20:01 Making Informed Decisions
22:18 Outro
In this episode, Mike and Matt discuss the concept of 'thriving' in business, emphasizing the importance of a shared understanding among team members and clients. They explore how education in accounting can empower business owners to feel in control of their financial situations, navigate tax complexities, and understand profitability. The conversation also highlights the significance of having robust systems and processes in place to support business success.
Takeaways
- Thriving means different things to different people.
- A shared understanding of thriving is crucial for client success.
- Education in accounting helps clients feel in control.
- Clients often feel uncertain about their tax situations.
- Understanding profitability is key to business success.
- Systems and processes underpin effective financial management.
- Clear communication fosters a better client-provider relationship.
- Proactive outreach can enhance client satisfaction.
- Clients should know the value of their business.
- Identifying blind spots can prevent financial mismanagement.
Chapters
00:00 Introduction to Thriving in Business
05:33 Defining Thriving: A Shared Understanding
11:34 The Role of Education in Thriving
17:57 Understanding Tax Situations
23:47 Profitability Management and Business Value
28:41 The Importance of Systems and Processes
34:45 Outro
In this episode of the One Step Better Business podcast, hosts Mike and Matt delve into the intricacies of payroll processing costs. They discuss how businesses can determine if they are overpaying for payroll services, the various pricing structures used by payroll companies, and the hidden fees that can inflate costs. The conversation emphasizes the importance of understanding billing methods, reviewing contracts, and evaluating the overall value of payroll services. Listeners are encouraged to take a proactive approach in managing payroll costs to ensure they are getting the best value for their investment.
Takeaways
- Payroll processing costs can vary widely among providers.
- Many businesses are unaware of the true costs of their payroll services.
- Understanding billing structures is crucial to avoid overpaying.
- Hidden fees can significantly increase payroll expenses.
- Reviewing contracts and invoices is essential for cost management.
- It's important to have transparent conversations with payroll providers.
- Small businesses may face higher per-employee costs initially.
- Evaluating the value of payroll services is more important than just price.
- Consider the overall efficiency and process improvements when assessing payroll costs.
- If everything is working well, a small price difference may not warrant a change.
Chapters
00:00Unique Food Experiences
05:13Understanding Payroll Processing Costs
23:22 Outro
In this episode of the One Step Better Business podcast, Mike and Matt discuss the types of clients that Whirks works best with, as well as those that present challenges. They emphasize the importance of transparency in client relationships and outline specific characteristics of ideal clients, including their willingness to adapt and their financial stability. The conversation also touches on the significance of technology integration and the industries that align well with Whirks' services.TakeawaysWhirks values transparency in client relationships.Rigid clients often struggle to adapt to new processes.Clients must be willing to change for successful partnerships.Cash flow issues can hinder effective payroll management.Technology integration is crucial for seamless operations.Home care, restaurants, and accounting firms are ideal clients.Service-based businesses benefit from Whirks' expertise.Clients should challenge the status quo for improvement.Employee experience is vital for retention and recruitment.Whirks aims to simplify clients' operations for better outcomes.Navigating Client Relationships at WhirksThe Importance of Client Fit in Business"We love being transparent about client fit.""We need to evaluate all those systems.""Employee experience is a big deal."Chapters00:00 Introduction to Client Fit03:10 Identifying Poor Client Matches08:32 Understanding Client Needs and Expectations13:29 Exploring Ideal Client Profiles18:26 Conclusion and Call to Action26:54 Outro
In this episode of the One Step Better Business Podcast, Mike and Matt discuss the importance of embracing change in business operations, particularly in payroll processes. They emphasize the need for clients to adapt to new systems and practices that enhance efficiency and empower employees. The conversation covers various adjustments clients may need to make, including logging into technology systems for payroll management, understanding the importance of designated contacts for security, and ensuring accurate tax payments. The overarching theme is about simplifying processes to create a better experience for both clients and employees.
Takeaways
- Change is essential for business growth and efficiency.
- Clients need to adapt to new payroll processes for better management.
- Empowering employees leads to a more efficient workplace.
- Transparency in communication is crucial for successful transitions.
- Designated contacts enhance security in payroll management.
- Using technology simplifies payroll processes and reduces errors.
- Timely payroll processing is vital for employee satisfaction.
- Understanding tax payment processes can prevent penalties.
- Encouraging clients to embrace change can lead to long-term benefits.
- Simplification of processes allows businesses to focus on core activities.
- Embracing Change: The Key to Business Success
- Navigating Payroll Adjustments with Whirks
- "Everybody loves change!"
- "We want to keep this super transparent."
- "There is a possibility of improvement."
00:00Introduction to Change in Business
08:29Understanding Client Changes and Security
14:18Technology and Payroll Processing
19:13Timelines and Payroll Management
24:19Empowering Employees and Tax Management
26:22OSB Outro
In this episode of the One Step Better Business podcast, Mike and Matt discuss the onboarding process for new clients at Whirks. They outline the importance of the initial kickoff call, the verification of client information, and the steps taken to ensure a smooth transition to the Whirks system. The conversation highlights the training and support provided during the onboarding phase, as well as the milestones and short-term wins that clients can expect within the first 90 days of working with Whirks.takeaways
- The onboarding process is crucial for client success.
- Kickoff calls help verify important client information.
- Effective communication reduces client anxiety during transitions.
- Training is tailored to the specific services clients choose.
- Clients should feel in control of their payroll processes.
- Short-term wins are essential for client satisfaction.
- Whirks aims to address any previous payroll issues within 90 days.
- Ongoing support is a key part of the client experience.
- Clients should feel amazed by the onboarding process.
- Feedback is encouraged to improve the onboarding experience.
Chapters
00:00 Introduction to Client Onboarding
05:06 The Importance of the Kickoff Call
10:00 Verifying Client Information15:08Setting Up for Go Live
20:10 Training and Support During Onboarding
25:09 Measuring Success in the First 90 Days
27:33 Outro
In this episode, Mike and Matt discuss the concept of client journeys, particularly focusing on payroll services. They explore the various stages of the client journey, from initial frustrations and needs to achieving efficiency and maintenance mode. The conversation emphasizes the importance of understanding client needs, addressing issues, and providing proactive support to ensure client success and thriving businesses.
Chapters
00:00 Introduction to Client Journeys
02:56 Understanding Client Needs and Goals
06:09 Day Zero: Initial Client Engagement
08:45 Day One: Administrative Processes
11:59 Day 30: First Payroll and Client Confidence
17:53 Day 90: Addressing Payroll Issues
20:04 Day 180: Improving Internal Processes
23:05 One Year: Achieving System Efficiency
27:05 Maintenance Mode and Proactive Support
Takeaways
The journey of a client is crucial for their success.
Understanding client frustrations helps tailor services effectively.
The initial phase focuses on gathering and validating existing processes.
Day 30 marks the transition to processing payroll confidently.
By Day 90, all prior issues should be addressed and corrected.
The goal is to improve processes beyond just fixing past mistakes.
By Day 180, clients should be able to electronically onboard employees.
The one-year mark is critical for assessing overall efficiency.
Maintenance mode involves proactive support and continuous improvement.
The ultimate goal is to help clients thrive in their business operations.
Payroll shouldn’t be painful, but for most small businesses, it is. In this episode of the One Step Better Podcast, Mike and Matt from Whirks and Patrick Accounting break down the four most common frustrations that business owners and operators face with their payroll systems and what to do about them.
If you’ve ever said, “There’s gotta be a better way to run payroll,” this episode is for you.
04:08 – Why business owners say: “I want to switch my payroll”
05:23 – Problem #1: Unresponsive Customer Service
09:10 – Problem #2: Payroll Takes Too Long
21:28 – Problem #3: Tech & Process Limitations
22:34 – Problem #4: “My Accountant Told Me to Switch”
Enjoyed this conversation? Don’t let it stop here. The article lays it out clearly so you can take action: https://www.whirks.com/blog/biggest-payroll-pains-for-small-businesses
Summary
In this episode of the One Step Better Podcast, Mike and Matt discuss the challenges of having difficult conversations in business, particularly with clients. They explore the importance of understanding financial statements, engaging clients in meaningful discussions, addressing employee performance issues, and the impact of technology and processes on business operations. The conversation emphasizes the need for open communication and proactive engagement to foster business growth and improvement.
Chapters
00:00 Introduction to Difficult Conversations
02:54 Understanding Financial Statements
06:06 The Importance of Client Engagement
09:10 Navigating Employee Performance Issues
11:51 Technology and Process Challenges
15:01 Identifying Broken Processes
17:58 The Role of Communication in Business
21:00 Conclusion and Call to Action
In this episode of the Once That Better podcast, hosts Mike and Matt delve into the intricacies of accounting fees, exploring what goes into the cost of accounting services. They discuss the shift from hourly billing to value-based pricing models, emphasizing the importance of predictability and the relationship between complexity and transaction volume in determining fees. As well as the need for clear communication and understanding of value from both the accounting firm and the client’s perspective, ultimately aiming to foster a collaborative relationship that drives business success.
In this episode of the One Step Better podcast, Mike and Matt delve into the inner workings of an accounting firm, specifically Patrick Accounting. They discuss the various services offered, the onboarding process for new clients, ongoing responsibilities, and the collaborative nature of accounting. As well as the common reasons clients may feel dissatisfied and the importance of transparency and communication in the accounting process.
In this episode of The One Step Better Podcast, hosts Mike and Matt discuss the importance of transparency in business relationships, particularly in the context of accounting services. They explore the types of clients they work best with, the significance of alignment in goals and expectations, and the criteria for selecting clients, including business maturity, willingness to adapt, and the importance of communication. They also discuss the necessity of embracing technology in modern business practices, concluding with insights on fostering collaborative relationships with clients.
In this episode of the One Step Better podcast, Mike and Matt discuss six essential changes that business owners should consider making in their accounting processes. They emphasize the importance of transparency, effective communication, and the integration of accounting systems to improve efficiency and decision-making. Mike and Matt cover topics such as the necessity of using standardized accounting systems, the significance of direct access to financial data, and the benefits of integrating payroll systems. Additionally, they provide bonus tips for business owners to enhance their financial management practices.
In this episode, Mike and Matt discuss the first 90 days of working with Patrick Accounting, outlining what clients can expect during this crucial onboarding period. They cover the importance of the initial strategy session, understanding client needs, and the processes involved in gathering and analyzing financial data.
In this episode of the One Step Better Podcast, Mike and Matt discuss the often misunderstood topic of taxes, particularly why owing more in taxes can be seen as a positive indicator of financial success. They explore the mindset around taxes, the implications of tax brackets, and the importance of long-term financial planning.
In this episode of the One Step Better Podcast, hosts Mike and Matt delve into common tax mistakes made by businesses, emphasizing the importance of good bookkeeping and understanding tax structures. They discuss how negligence in data management can lead to significant tax errors and highlight the misconceptions surrounding tax strategies often seen on social media. As well as the necessity of effective cash management for small businesses to optimize tax benefits.
In this episode, Mike and Matt introduce the concept of The Client's Journey, focusing on simplifying financial complexities for business owners. They discuss the importance of accurate financial reporting, proactive tax planning, and understanding the market value of a business. They explore the need for accountants to provide more than just basic services, aiming to guide clients towards financial success and confidence in their business decisions.
In this episode of the One Step Better Business Podcast, Matt and Mike celebrate St. Patrick's Day while discussing the origins and growth of Patrick Accounting. They explore the importance of team building, company culture, and creating a fun work environment. The conversation focuses on the significance of connecting with employees and fostering a positive atmosphere in the workplace, especially during busy times like tax season.
In this episode, Matt and Mike discuss the common pain points that small business owners face when dealing with their accounting needs. They explore the importance of having a good relationship with accountants, the impact of tax surprises, and the necessity for professional help as businesses grow.
In this episode, Mike and Matt discuss the significance of being recognized as one of the best places to work in the Memphis area. They share insights on the application process, the importance of employee satisfaction, and how such recognition fosters a positive workplace culture.
In this episode of the One Step Better Business Podcast, Mike and Matt discuss the critical role of trust in business relationships. They explore how trust is foundational for client retention and satisfaction, emphasizing the importance of values, communication, and empathy in building and maintaining trust.
In this episode of the One Step Better Business Podcast, hosts Mike Shaeffer and Matthew Patrick reflect on their 20-year journey in business, discussing the lessons learned from early mistakes, the importance of financial management, and the challenges of navigating change and technology. They emphasize the significance of hiring the right people, the evolution of their business practices, and their goals for the future, highlighting the continuous journey of improvement and growth.
In this episode of the One Step Better Business Podcast, hosts Mike and Matt reconnect after a hiatus, and look towards the future.
Do you have a pulse on your team? Are your meetings purposeful and efficient? Today, Matt and Mike discuss the importance of regular check-ins and one-on-ones with your team members. Listen in for some tips on how to start your 2024 meeting cadences well!
"If I made all that money, why don't I have anything in my bank account?"
We hear this question often. The truth is, keeping track of where your money is and where it's going can be complicated for most business owners. Without an accountant-mindset and a system for keeping track of your dollars, money is elusive.
Join Matt & Mike this week to discuss some key money management habits for business owners as they dive into some Profit First philosophies that can help set your business up for success.
It's the new year, it's a new start! As you're setting goals for your business, it's only right to take some time to look inward as well.
Season 3 begins with our Habits of a Good Business Leader series where Matt and Mike discuss actionable steps you can take to become an even better leader.
This week, join the conversation on personal development, the ways Matt and Mike better themselves, and how to create a culture where your employees want to be the same.
SUBSCRIBE and LIKE-- This helps us reach more business leaders like you.
This week, Mike and Matt discuss the pitfall of making short-sighted decisions. Yes, hiring the overdramatic waiter will be a short-term solution to your staffing problem. Unfortunately, it could also mean frustrated managers, exasperated staff, and your fair share of bad Google Reviews. Tune in to hear about how you can approach decisions like this and more on this week’s episode of the One Step Better Podcast!
Happy Holidays! Short episode today, but we touch on a quick tip for you small business owners. Take a listen!#smallbusiness #businessleadership #holidayseason
Goal-setting — it’s the necessary, often dreaded, foundation-laying that always happens this time of year. But many of us make those goals only to lose focus a few weeks later.
As a business owner, this can’t happen. You’re responsible for not only your own success, but the success of your business and all the people that depend on it. So how can you set goals in a way that keeps you on track to meet them? Tune in to hear small business owner Matt Patrick share his strategy for goal setting in 2024.
Patrick Accounting is turning 20, so this week we get to hear from the owner and founder himself, Matt Patrick. Matt started the firm out of our house and never dreamed of what it might become. Tune in to hear his story and help us celebrate two decades of dedication, passion for purpose, and a whole lot of fun!
Budgets are the map and the guardrails for a successful business. Knowing how to establish a realistic one, however, is no easy task. Tune in today to hear Matt & Mike discuss the best ways to get your budget on track so you can be set up for success in the new year!
smallbusiness #businessbudget #budget #entrepreneurship #businessleadership
What’s YOUR favorite AI tool??
Keeping up with all the emerging tech is a full-time job, and if you’re working at a small business, it’s likely you’re already doing more than one full-time job :) Join Matt and Mike to hear about some of their favorite tech implementations for small businesses from this past year, as well as how they go about reviewing and implementing them with the team.
SUBSCRIBE and LIKE ^^^
smallbusiness #technology #ai #companyculture
Do you think we'll live to see the day when no paper is used in the business setting? Join Matt and Mike to ponder this question and talk through some best practices for managing the "paperwork" you use in your office.
Don't forget to SUBSCRIBE and LIKE!
businessleadership #smallbusiness #paper #processes
Tech is always changing, but change is hard. As a business leader, it’s crucial to stay up to date and efficient with your softwares & processes, but how can you get your employees to buy in when a change is made? Join Matt and Mike to hear about the mistakes they’ve made with managing technology transitions, as well as the key steps they take today to make sure the team is on board.
Make sure you subscribe so you never miss an episode!
When an issue arises in your business, what tends to be the cause? Who - or what - do you address first? It can sometimes be tricky to figure out the source of an issue, but Matt & Mike believe it comes down to one of these three things: people, process, or tools/tech. Join the conversation today to hear them discuss where to start when problems arise.
Which is most important to have in an employee - technical expertise or interpersonal abilities?
The debate between "soft" skills and "hard" skills has long presented a struggle to employers and leadership teams as they develop their hiring and training practices. With limited time to train and develop, is one truly more important than the other?
Listen in to hear Matt and Mike discuss the mistakes they've made with employee development, as well as share some ideas about how you can find a balance in your training practices.
Everyone says it: "You people are your greatest asset." But is it true...? Tune in to join the debate, and hear Matt & Mike discuss the problems with and value of this statement.
Hiring is tougher than ever which means retaining your top talent is more essential than ever. How do you do that? A lot of it boils down to appreciation. Join Matt & Mike to discuss the key practices they implement to ensure the team feels seen, valued, and appreciated for the contribution they bring.
The work hasn't been getting done, so now what? Do you fire them? Or do you just need to develop them a bit more?This is a common dilemma for business owners and one that shouldn't be taken lightly. Join Matt & Mike to discuss the attributes an employee needs to show they're worth developing, as well as the mindset a business owner must have from the get-go. Subscribe & Listen to the Podcast: https://www.whirks.com/podcasts/ Do you know how much it will cost to hire someone? Learn about the all-in cost here: https://www.whirks.com/blog/the-true-all-in-cost-of-hiring-a-new-employee/ #hiring #humanresources #companyculture #businessleadership
You're launching a new product and need some more manpower. You lost a third of your workers and it's busy season. Intentional hiring is important all the time, but what needs to be in place for you to hire well ALL the time? Tune in to hear Matt & Mike discuss some key things to set yourself up for success with hiring, even when your need for a new hire comes out of nowhere.
When you give out bonuses, does it feel like an obligation or a motivation? Everyone loves a good bonus, but as an employer, it’s important to think through what they actually mean to your employees. Join Matt & Mike to discuss how to be purposeful with your bonusing, as well as some non-cash ways to motivate your team to put their best foot forward.
motivation #bonus #businessowner
We’ve said it before and we’ll say it again - hiring is HARD. But doing it right is crucial to the success of a business, especially a small business! Listen in to hear Matt and Mike discuss the hiring mistakes they’ve made and how they’ve worked to refine their process to bring in the right people.
hiring #smallbusiness #businessleadership
Hiring is harder than ever, ESPECIALLY as a small business. Finding candidates who are flexible and fearlessly self-motivated is even more difficult. Tune in today to hear from Matt & Mike how they communicate the firm’s value in the hiring process, as well as think through the balance of people vs. processes.
hiring #smallbusiness #businessleadership
Profit - it’s the goal of almost every business owner. But it can be a bit of a riddle to figure out. Listen to today’s episode to hear Matt & Mike break down the basics, as well as discuss how pricing your product correctly is essential to getting it right.Subscribe & Listen to the PodcastFeatured Article: How Labor Cost Impacts Profitability
smallbusiness #pricingstrategy #profit #profitfirst
Debt is a tool that can be helpful if you know how to use it. The question is, do you know how to wield it? 🗡
Many business owners and entrepreneurs need to go into debt at some point in their business journey. Today, Matt and Mike share their philosophies about debt and outline the debt decisions they would AVOID every time.
smallbusiness #debt #businessfinances #businessstrategy
Imitation may be the sincerest form of flattery, but it’s not the best business plan.
Listen in to hear Mike and Matt discuss the balancing act of learning from another business’ strategy while setting yourself apart from the competition.
imitation #businessstrategy #smallbusiness
We’re back and talking about the most common mistakes we see business owners make! This week, Mike and Matt discuss the pitfall of making short-sighted decisions. Yes, hiring the overdramatic waiter will be a short-term solution to your staffing problem. Unfortunately, it could also mean frustrated managers, exasperated staff, and your fair share of bad Google Reviews. Tune in to hear about how you can approach decisions like this and more on this week’s episode of the One Step Better Podcast!
smallbusiness #baddecisions #OneStepBetter
Is your business ready for year-end? What have you been putting off?
The end of the year is an exciting, whirlwind of a time. But it also means a lot of rigid deadlines are fast approaching. Are you ready?
Check out today's podcast to hear Matt and Mike discuss the year-end tasks they've been procrastinating, as well as give some advice about whether or not to make that final big company purchase.
Subscribe & Listen to the Podcast: https://www.whirks.com/podcasts/
What cause are you supporting this giving season?
It's true - this is the time of year many of us focus on giving and Thanksgiving.
But is this practice regularly incorporated into your workplace culture and events? Turns out, people care about having opportunities to give back within their workplace.
Listen in to this week's podcast to hear from Walker Morrow, the product owner of iSolved's Giving and Volunteering platform. He has a great story and shares key insights about how to retain key employees, as well as offers a simple solution for keeping track of all the details.
Are you certain your business is compliant?
Business growth can happen fast and when it does, administering notices and federal policies can be the last thing on your mind. How do you keep track of it all??
Tune in to today's episode to hear Greg and Mike share all your need-to-know's about the key federal requirements you are responsible for at each employee size milestone: 1, 15, 20, 50, 100, and 250.
Can someone have significant career growth at a small business?
Advancement opportunities are a huge motivator in the workplace, especially for the younger generations. So if you are a small business, how can you provide those growth opportunities to actually retain the top-tier people you hire?
Listen in to this week's episode to hear how Matt & Mike have navigated the challenges of providing advancement opportunities in a small business setting, as well as the conversations they believe it's key to have with new hires as they join the team.
careergrowth #humanresources #smallbusiness
Have you started preparing for open enrollment?
Benefits are an important part of an organization. But they can be confusing for both employers and employees. Am I offering benefits my employees care about?
What medical plan is actually best for my family and me?
Listen in to Mike and Robbie talk through all things benefits and Open Enrollment so you can be prepared to dive into this season head-first, confident in the decisions you're making.
Subscribe & Listen to the Podcast:https://www.whirks.com/podcasts/
Check out our BRAND NEW HCM + Benefits Service here! →https://www.whirks.com/announcement/#openenrollment #benefits #humanresources
What's your best tip for training a new employee?
New hire onboarding can be tricky to get right. If you spend too short teaching them the ropes, they won't be able to competently do their job. But if you spend too long in training, they may get bored and fall into "buyer's remorse" with their job.
Tune into today's episode to hear from Shelby and Mike about the importance of developing a training path for your new hires. It takes time, but once it's done, you have a repeatable and efficient way to train each new employee that joins the team.
Subscribe & Listen to the Podcast: https://www.whirks.com/podcasts/
Check out our BRAND NEW HCM + Benefits Service here! → https://www.whirks.com/announcement/#training #newemployees #humanresources
What's the best way to get your applicants to show up to the interview?
Now more than ever, recruiting is a complicated and tricky game. No one knows this better than
recruiting expert, Rachel Gartner of Careworks.
Listen to today's episode for some incredibly practical ways to expedite your hiring process
while maintaining your high standards for applicants.
humanresources #recruiting #highturnover
For many small business owners, offering benefits can be a burden because of the administrative and financial strain it puts on them. Balancing communication between multiple vendors and brokers is time-consuming, and things are likely to fall through the cracks.
The Whirks HCM + Benefit Services are here to relieve small business owners of that burden.
A one-stop-shop for all things employee data, our team will manage and administer all your HR and benefits needs through one comprehensive technology. Say goodbye to the middle-man – our team of experts will handle everything from electronic onboarding to providing competitive insurance packages and everything in between. Let us help you simplify your process while prioritizing your people.
What service or product do your customers wish you had the most?
Happy customers lead to happy business owners. Customer satisfaction is key, but do their occasional requests necessitate a whole new product or service line from your business?
Launching a new offering is a LOT of work. You need to know the depth of your client's needs as well as your own capabilities so you can balance those two and time out the perfect release timeline. Easy, right?
Listen in to hear Matt and Mike discuss their experience with launching new services and share some key tips for rollout.
And stay tuned: Whirks has an exciting new service offering coming your way in just about a week. Can't wait to share it with you!
BUSINESS OWNERS – If you could do it all again, what would you tell your day 1 self?
💼 Starting and running a business is no easy feat. There are endless processes, legalities, and management details to keep track of. It takes a lot of purpose, and probably some extra people, to really keep things rolling.
🎧 Listen to today's episode of the #OneStepBetter podcast where @Matt Patrick shares his journey from stumbling into his customer number one to eventually running a thriving and growing firm for over 20 years.
smallbusiness #businessowner
Subscribe & Listen to the Podcast: https://www.whirks.com/podcasts/
Featured Article: https://www.whirks.com/blog/recruiting-best-practices/ → How are you preparing for the fluctuating economy and growing inflation?
🏛Times like these can be stressful, especially for business owners. But there are some tried and true habits you can develop to help your business wait out the choppy waters.
🎧Listen to today's podcast to hear from @Matthew Patrick about the key steps he takes to ensure his business can continue to thrive, even through uncertain times.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #inflation #economy #risingcosts #fluctuating #habits
🤔Do your biases keep you from hiring great people?
💼Interviewing can be an arduous process. But it can quickly become more effective and streamlined when you are clear on the qualities you SHOULD be hiring for. In today's episode of the #OneStepBetter Podcast, Greg and Mike talk all things recruiting– how to get people to show up, how to objectify your hiring, and how to make sure you're hiring employees that last.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #hiring #recruitment #bias #values #scorecard
Who has helped you get your business or career off the ground?
Building a business can be a daunting process. You don't know what you don't know, and while some mistakes are inevitable, avoiding the largest pitfalls could mean the difference between a successful and unsuccessful business.
That's where peers and mentors come in.
In today's episode of the #OneStepBetter Podcast, Matt shares the story of starting his business and how finding a solid group of peers early on helped to challenge and grow his firm to where it is today. After all, accountability is key when you're taking risks and trying new things. So who's pushing you to the next step?
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #peergroup #mentor #businessmentor #community
📈 Growth is exciting, but it looks different for each business. Knowing your WHY for growth will not only help you stay profitable through your growing pains, but also helps you determine the goals you need to focus on as you stretch.
🎧 Check out today's episode of the #OneStepBetter Podcast where Matt & Mike discuss how to set your growth goals, the best times to prioritize growth, and some common growth pitfalls to avoid.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #businessgrowth #profit #expanding #budget #accounting
Have you reviewed your insurance policies lately? Insurance can often get pushed to the bottom of the priority list. Reality is, many business owners don't fully understand the scope of what is (and is NOT) covered by their policy until it's too late.
In today's episode of the #OneStepBetter Podcast, Mike talks with insurance expert Randy Allred to hear about common mistakes business owners make with insurance, as well as some questions you should ask your broker to make sure you get the best coverage for your specific business.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #insurance #policy #workerscomp #payasyougo #mistake
Pet insurance. Technology stipends. Flexible work hours. Gone are the days of your standard, simple benefits packages. In today's competitive hiring market, employees are looking at more than just their salary compensation to decide where to bring their skillset.
In today's episode of the #OneStepBetter Podcast, Mike and Matt discuss the basics of benefits, how to assess what your employees really value, and some creative, low-cost options to set your business apart from hiring competitors.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #benefits #employeebenefits #retirement #medical #hr
As summer comes to a close, many schedules are filling up with new routines and commitments. Unfortunately, work doesn't just go away when your schedule fills up.
In today's episode of the #OneStepBetter Podcast, Mike and Matt discuss the importance of setting boundaries when it comes to your work life balance. Tune in to hear what boundary-setting responsibilities fall on the shoulders of employees and which ones should fall to the leadership team.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #worklifebalance #boundaries #schedule #fall #employee
Do you make and share videos of yourself? To some, that sounds easy. To many, it sounds terrifying. But the saying is true– we are our own worst critics– and video is an incredible and simple way to let people get to know you and your business.
In today's episode of the #OneStepBetter Podcast, Nick Bonitatibus (founder of The Digital Champions) shares how he's had success using video in his business, as well as why he thinks it is a unique tool to build trust with your audience. Tune in to hear some first steps you should consider as you get started using video in your business strategy.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #video #recruiting #videomarketing #testimonials #digital
Amortization, equity accounts, P&L statements, debits & credits, depreciation… accounting lingo can often feel like a foreign language. As a business leader, however, it is essential to know how to read your financials in order to make informed decisions for your business.
In today's episode of the #OneStepBetter Podcast, Matt & Mike discuss the importance of having an accountant that can not just crunch the numbers, but also teach you about their significance. Tune in to hear some tips on how to start learning the lingo, as well as how to use the numbers to make smart decisions for your business.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #accounting #accountant #p&l #profit #loss #financials
It's summertime and many employees are taking some days off to go sit by the pool, visit family, or travel abroad. PTO and time off policies contribute to an employee's wellbeing, but can also be a headache for their employers to navigate. Does the same plan work for every employee? Are "exceptions" to the policy the best way to reward extra time? In today's episode of the #OneStepBetter Podcast, Mike and Kacie talk about their perfect PTO solutions, as well as the benefits of simplifying your policy so it can be fully automated – with NO exceptions. Tune in to hear some tips on how to structure, simplify, and implement your time off policy so your employees can be rested and ready to come back swinging.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #PTO #timeoff #automation #HR #summer #vacation #policy
In our digital age, there seems to be a software solution for everything. But just like any new gadget, implementing a software solution often comes with a steep learning curve that requires ongoing learning and training. Do you have the time or support team in place to make sure your software purchase isn't just a time and money waster? In today's episode of the #OneStepBetter Podcast, Matt & Mike discuss how to approach investing in a new software solution, the mistakes they've made with implementation in the past, and what questions you should be asking yourself before you make the change.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #software #technology #SaaS #switching #customersupport
Have you ever wondered what it would be like to be a franchisee? In today's episode of the #OneStepBetter Podcast, Jeff & Renee Hall share their experience of partnering with Nothing Bundt Cake two open two bakeries in Ohio. They share with Matt the benefits and struggles of working with a franchise, as well as how they make the bakeries their own through local marketing efforts and setting an intentional work culture that aligns with their own values.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #franchise #franchising #inventorymanagement #bakeries
We're halfway through the year and soaking up the summer sun. But is your business on track to hit the objectives you laid out for yourself in January? The middle of the year is a perfect time to pause and take stock of how you're progressing with your goals. In today's episode of the #OneStepBetter Podcast, Mike and Matt discuss some key questions to ask yourself at your mid-year check-in, as well as how to make adjustments when you're not in line with where you want to be.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #midyear #evaluation #goals #adjustment #summer
How do you make decisions about the day-to-day operations in your company? How do you determine whether or not your latest interviewee will be a good hire that gel well with the rest of your team? There are many theories and ideas about these questions, but we believe it comes down to one essential thing: your values. In today's episode of the #OneStepBetter Podcast, Mike and Matt discuss some key ways to get your employees invested in your values, as well as how to use your values as a framework for making consistent decisions about your business.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #values #hr #hiring #retention #decisions
Growing your business is exciting, but also comes with a lot of learning curves. How can you avoid outgrowing your operational capacity and create long-lasting, sustainable growth patterns? In today's episode of the #OneStepBetter Podcast, Mike speaks with Clint & Jessica Noble (better known as the “Power Couple of Home Care”) about how to pace your business growth in a way that is both purposeful and sustainable so you can truly reach the goals you've set out for yourself.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #SEO #business #sustainablegrowth #homecare #goals
In the digital age, SEO is the secret sauce that makes your business more visible to the
world. It's complicated and comprised of reviews, rankings, keywords, advertising, and
so much more. So how can you get your business to stand out? In today's episode of
the #OneStepBetter Podcast, Mike interviews Liz Cortes, a local SEO expert from
RebelFish Marketing, to outline the first steps to stepping up your SEO game, as well as
some tips for how to keep improving it.
business #smallbusiness #leadership #success #grow #growth #education #podcast
businesspodcast #advice #SEO #business #localSEO #localranking #restaurantSEO
Do you know the difference between an employee and an independent contractor? Did
you know that it's not the employer's decision to make? In today's episode of the
OneStepBetter Podcast, Mike is joined by our HR expert, Greg Henderson, to discuss
the guidelines for categorizing your workers correctly, as well as consequences that
could arise if you don't.
business #smallbusiness #leadership #success #grow #growth #education #podcast
businesspodcast #advice #employee #independentcontractor #DOL #IRS #taxes
compliance #HR
Do you know how successful your business is from a numbers standpoint? Making wise decisions for your growing business can only happen when you understand your finances. You don't need to be an accountant, but you do need to understand where your money is. In today's episode of the #OneStepBetter Podcast, Mike is joined by our resident accounting nerds, Matt Patrick and Kim Pope, to discuss the key financial benchmarks business owners need to be measuring to inform their decision-making.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #accounting #books #financials #finances #numbers
The job of a salesperson has changed a lot in the midst of an ever-increasing digital world. Even so, much of successful sales still rely on an intrinsically human quality: empathy. In today's episode of the #OneStepBetter Podcast, Mike is joined by Shelby Betts to discuss the ways sales teams must consider the needs of their buyers, as well as how business leaders can most effectively lead a team of sales folks.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #sales #salespipeline #empathy #salesteam #digital
Change is scary, but it doesn't have to be disruptive. In today's episode of the #OneStepBetter Podcast, Mike is joined by Shelby and Kacie to discuss the common fears business owners have when making a major change in their business, as well as some important considerations for making big changes within your business. #business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #badhire #retention #hiring #revenue #bottomline
According to the U.S. Department of Labor's estimates, a bad hire costs a company at least ⅓ of that individual's salary. That's a lot of money out the window. So how can you save yourself the cash and make sure you are only hiring the right people? In today's episode of the #OneStepBetter Podcast, Matt and Greg discuss the damaging effects that a bad hire has on your whole team, as well as several practices to implement in your hiring process to ensure you get the right people in the door.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #badhire #retention #hiring #revenue #bottomlin
You have some solid employees. And yet, some show up late, some start rumors, and others just wear waaaay too much cologne. In today's episode of the #OneStepBetter Podcast, Mike is joined by our HR Manager Greg to discuss how to have uncomfortable conversations that push employees to reach their full potential.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #tardiness #uncomfortableconversations #hr #managingpeople
If I offer professional development opportunities for my employees, will they just outgrow my organization? This is a common fear for business owners. But what's the alternative? A bunch of underutilized and unmotivated employees staying with your business? In today's episode of the #OneStepBetter Podcast, Alex Brandwein (Owner & Founder of Brandwein Bagels) joins us to discuss the importance of investing in your employees' growth, regardless of how long they plan to stay with your business. #business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #hiring #professionaldevelopment #employee #bagels
Is money your main motivator at work? As new hires come on and seasoned employees decide whether or not to stick around, it's important to know the things that truly motivate your workers to put forth their best efforts each and every day. In today's episode of the #OneStepBetter Podcast, Mike and Matt discuss how to use competition, affirmation, and cash to motivate employees in a way that actually mirrors their values.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #signonbonus #money #bonus #motivation #competition
Is your company's data safe? Are you or your remote workers at risk of getting hacked? As the workforce becomes increasingly remote, cybersecurity implementation must be a priority for both small and large businesses. In today's episode of the #OneStepBetter Podcast, the president of Tech Guru, Micah Thor, shares first steps to ensure your business' data is secure, as well as what to do if you find yourself in a compromised situation.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #cybersecurity #hacked #antivirus #security
Do you trust that your remote employees are actually doing the work? To run a business well, it's essential to have trust in your workforce, regardless of where they work from. But often, having trust is easier said than done. In today's episode of the #OneStepBetter Podcast, Mike and Matt discuss how to build a culture of accountability, as well as how to pivot operationally to support your remote workers so you can trust that they willget the work done.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #remote #remoteworkers #trust #accountability #healthcare
With many people seeking a change in their careers, high-turnover industries are struggling even more to recruit and retain employees. In today's episode of the #OneStepBetter Podcast, Mike interviews Effie Agbotui, the founder and CEO of R2R Healthcare, about her journey as a business owner. They discuss compensation and company culture– and how both help a business stay fully staffed, despite the worker shortages.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #healthcare #compensation #workershortages #retainemployees #turnover
As working from home has become a widely accepted practice post-pandemic, many employers find themselves needing to balance the new-found flexibility of their workplace with the values and culture they strive to maintain. In today's episode of the #OneStepBetter Podcast, Matt and Mike discuss their best practices for managing hybrid and remote employees, as well as when in-person meetings are a must.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #remotework #remoteemployee #hybrid #hybridwork
With many individuals feeling empowered to leave and change jobs, hiring has presented a whole new set of challenges for business owners in 2022. In today's episode of the #OneStepBetter Podcast, Matt and Mike discuss hiring struggles they've faced, as well as some practical ways to set yourself above the competition.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice #hiring
Mike is joined in the studio this week by our HRO guru Greg Henderson. This week they focus on being leader and knowing how to gauge the pulse of your employees. This is especially key for second chair leaders, so Mike and Greg dive into ways you can detect and help correct problems in your workplace.
business #smallbusiness #leadership #success #grow #growth #education #podcast #businesspodcast #advice
It’s a very special (and quick) Thanksgiving episode serving as a quick reminder to remember to thank your employees for all their hard work.
business #spotlight #smallbusiness #success #grow #growth #education #podcast #womeninbusiness
Meet the woman behind it all here at Patrick Accounting and Whirks; Mandy Patrick! She oversees the day to day operations and keeps this place on track. She has a heart to serve and if you have ever worked with us you may not realize it but you have directly worked with Mandy!
business #spotlight #smallbusiness #success #grow #growth #education #podcast #womeninbusiness
Mike is joined by our Sales and Marketing Leader Shelby Betts to discuss the pros and cons of diversifying your client base and when is the best time to really niche down into a certain group.
business #smallbusiness #leadership #success #grow #growth #education #podcast #advice
Having a great mentor can make all the difference in the world. In this episode of the #OneStepBetter podcast Mike is joined by our HRO manager, Greg Henderson, who talks about a mentor he had in the military who had a huge impact on his life.
business #smallbusiness #leadership #success #growth #education #podcast #advice
This episode of the #OneStepBetter podcast covers a ton of topics under the umbrella of Money; debt, investing, taxes, cash flow, budgeting, owner's compensation, etc.
Matt and Mike discuss all of these topics from both a business and personal point of view. If you are a small business owner who maybe isn't the best when it comes to the money side of things then this is definitely the episode for you!
business #smallbusiness #leadership #success #growth #education #podcast #advice
In honor of #BreastCancerAwareness month Shelby Betts hosts a very special Client Spotlight addition of the #OneStepBetter podcast with Pink Ribbons owner Susan Tanner. Pink Ribbons is a Mastectomy and Lymphedema Boutique that services the entire state of Tennessee as well as Kentucky with a passion for creating a positive and warm experience for those that enter their doors.
Most of the items you will find at Pink Ribbons are Insurance Reimbursable, especially for women who have had breast cancer.
Pink Ribbons
901-417-6060
www.PinkRibbonsMemphis.com
6295 Summer Ave
Ste 105
Memphis, TN
business #smallbusiness #womeninbusiness #advice #podcast
breastcancer #cancersucks #breastcancersucks #strongwomen
You may be thinking, it's October, why are you talking about "Planning For Year End"? Well, as a business owner, if you haven't already begun this processes yourself you are actually already behind. Matt and Mike give you their tips on the top things you need to do for both your Accounting and Payroll teams to help make the transition into 2022 and tax time as easy as possible in this week's episode of the #OneStepBetter podcast.
business #smallbusiness #leadership #success #growth #education #podcast #advice
Taking business trips is an essential part of being a business owner, but how do you best leverage these trips to maximize their benefit? And how far away do you really need to go for these trips to be effective? Fresh from a business trip themselves, Matt and Mike give their advice in this episode of the #OneStepBetter podcast.
business #smallbusiness #leadership #success #growth #education #podcast #advice
Taking business trips is an essential part of being a business owner, but how do you best leverage these trips to maximize their benefit? And how far away do you really need to go for these trips to be effective? Fresh from a business trip themselves, Matt and Mike give their advice in this episode of the #OneStepBetter podcast.
business #smallbusiness #leadership #success #growth #education #podcast #advice
Leading with uncertainty... all organizations are facing this today with the boom of the Covid Delta variant. Between the government mandates and the potential items in the infrastructure bill there are lots of businesses that are feeling that sense of uneasiness. Mat and Mike talk about leading through these uncertain times in this week's #OneStepBetter podcast.
business #smallbusiness #leadership #success #growth #education #podcast #advice
Please join us in welcoming our Client Care Coordinator Lacey Washburn to our Employee Spotlight edition of the One Step Better podcast! When things need to get done she's the person everyone knows will make it happen. If you are a client chances are you've already spoken with her at least once, now is your chance to get to know one of the amazing members of our admin team!
business #smallbusiness #spotlight #success #grow #growth #podcast
Greg Henderson is back in the studio again this week to continue discussion on the topic of HR. Some of the biggest questions employers have revolve around transparency in HR; what can they say to their employees, what can't they say and most importantly what shouldn't they say.
business #smallbusiness #leadership #success #growth #education #podcast #advice #OneStepBetter
Our HR specialist Greg Henderson joins Mike to discuss the right and wrong ways business handle terminating their employees. He lays out the simple ways you can create clear expectations and also points out the times when an employees poor performance could have been avoided.
business #smallbusiness #leadership #success #growth #education #OneStepBetter #podcast #advice
One thing that is critical to the success and growth of any business is developing the next level of leaders and managers. Matt and Mike give their tips for how to find these individuals within your organization and how to avoid getting in your own way during their development.
business #smallbusiness #leadership #success #advice #growth #education #OneStepBetter #podcast
One thing most business owners will encounter at some point is being faced with the decision to hire a family friend or family member. Matt Patrick opens up about his experiences and discusses his thought process on whether or not to hire those closest to him in this week's #OneStepBetter podcast.
business #smallbusiness #leadership #success #grow #growth #education #podcast #advice
When it comes to payroll there will always be questions. This week's episode of the #OneStepBetter podcast focuses on some of the questions we hear most often: What is the difference between an I9 and W4? What does being "exempt" mean? When will my W2 be ready?
Matt and Mike cover these questions and more, but would also love to hear any questions you may get asked! Feel free to send those or any other questions you may have to onestepbetter@patrickaccounting.com!
business #smallbusiness #leadership #success #grow #growth #education #podcast #advice
Gossip is something that is inevitable. Or is it? We all know it can eat away at a work place and create a hostile environment, but what exactly is it? Where is the line between gossip and venting? Matt and Mike give their definition of workplace gossip as well as solutions for keeping it at bay in this week's #OneStepBetter podcast.
business #smallbusiness #leadership #success #grow #growth #education #podcast #advice
One thing that all businesses have in common is growing pains. In this week's episode of the #OneStepBetter podcast, owner Matt Patrick opens up to Mike about what it was like to start a business, common road blocks he encountered, and the things he still worries about today even as a successful business owner.
business #smallbusiness #leadership #success #advice #grow #growth #education
What does every business need? Customers. But how do you attract them? Where do you look to find them? What are they looking for exactly? Mike and Shelby dive into all of this with the focus being on the IDEAL customer for your business. New episodes of the #OneStepBetter podcast are available every Wednesday!
business #smallbusiness #leadership #success #grow #growth #education #customers
Let us introduce you to our Client Spotlight guests Brandis and Eddie Wilmore of Be Healthy @ Home! They give an inside look at what it has been like to work in the home health care and hospice fields over the past several years. Mike, Brandis and Eddie talk about working through Covid, the importance of customer service and how having a support system is a must for any up and coming entrepreneurs.
Be sure to visit them at www.behealthyathome.com!
business #smallbusiness #leadership #success #grow #growth #podcast #health #healthcare #homehealthcare #spotlight
Discussing compensation shouldn't be awkward, but it is for a lot of people. Matt and Mike discuss their views on compensation and how a performance incentive can make all the difference in the world. If you are a small business owner who struggles with figuring out exactly how to pay your employees you won't want to miss this episode of the #OneStepBetter podcast!
business #smallbusiness #leadership #success #grow #growth #education #podcast #money #compensation
When you think of Customer Service does your mind immediately go to your negative experiences? Mike and Shelby discuss why customer service is critically important to businesses and how you can leverage the interaction into helping your business get #OneStepBetter!
*Raving Fans: A Revolutionary Approach to Customer Service
by Ken Blanchard & Sheldon Bowles
business #smallbusiness #leadership #success #growth #grow #education #customer #Service
It's true, Matt and Mike had been avoiding this subject. Why? Because they wanted to get it right. KRA's should be the foundation of any position within a company, but unfortunately most business owners aren't quite sure how to even create them. Matt and Mike finally discuss why it has taken them almost two years to create their KRA's and tips for creating successful ones.
business #smallbusiness #leadership #success #grow #growth #education #OneStepBetter #podcast #KRA
This week on the #OneStepBetter podcast Mike is joined by our Marketing Coordinator Gia Rolen. They discuss trends in marketing and how small business can leverage social media to gain exposure and new clients. If you're curious about marketing this is the podcast for you!
business #smallbusiness #success #grow #growth #education #marketing
This is a problem that pretty much everyone struggles with, how do you take a real vacation? As an owner or a leader you might feel the pressure to work while away, but Mike and Greg discuss how that does more harm than good. They also share tips to make taking a vacation a little easier if you feel like you can never truly get away. It's the latest episode of the #OneStepBetter podcast!
business #smallbusiness #leadership #success #grow #growth #vacation
This week is a special Client Spotlight with the team behind MGC Kids! They talk with Mike and Greg about the passion behind what got them started and how the love of their community really supports their programs. It's a super fun episode of the #OneStepBetter podcast!
business #smallbusiness #leadership #success #grow #growth #community #gymnastics #podcast
This is a topic we get asked about often by our clients; what exactly is our daily huddle? In this week's episode of the #OneStepBetter podcast Matt and Mike talk about why our daily huddle is so important, how we do it and things to avoid when starting one within your own company. It's a quick 8 minute meeting that makes all the difference in the world!
business #smallbusiness #leadership #success #grow #growth #education
Mike and Greg talk about all aspects of #accountability in this week's #OneStepBetter podcast. So what exactly do they mean by accountability? For this conversation, accountability is the idea that everyone on a team has to be held to the same standard and when a person is not meeting that standard someone has to address it and present a solution to fix it. It's a buzz word topic that you won't want to miss!
business #smallbusiness #leadership #success #grow #growth #education
If you want a job at Patrick Accounting or Whirks she will be the very first face you see! This week's Employee Spotlight is on our HCM Specialist Kaitlyn Wright.
business #smallbusiness #employee #spotlight
Mike and Greg begin this episode of the #OneStepBetter podcast with the question: "Who is the leader of the #Avengers?" Which brings them to the topic of leadership and the two different approaches to leadership that both Steve Rogers and Tony Stark have in regards to the team. It's a super fun episode of the #OneStepBetter podcast!
business #smallbusiness #leadership #success #grow #growth #leadership
Time is money. And for small business owners falling into time traps can greatly impact the overall productivity of their companies. Matt and Mike talk about some of the common time traps, how they themselves have fallen into them, and what they have done to avoid them all on this week's episode of the #OneStepBetter podcast!
business #smallbusiness #leadership #success #education #time #trap #podcast
Mike & Shelby are joined by Anna Sadovnikova of LiquidGoldConcept, which specialize in simulation-based learning in maternal-child care. Anna has an incredible story with a truly unique product, you will definitely want to check out this episode of the #OneStepBetter podcast!
business #smallbusiness #success #growth #education #podcast
This week on the #OneStepBetter podcast, Matt and Mike are joined by special guest David Scully of Duncan Williams Asset Management. You can contact David here:
www.DWAssetMGMT.com
David@DWAssetMGMT.com
901-435-4175
Matt and Mike talk about all the things that go into bringing a new person into your organization. Companies have to be strategic in how they find the right people and that's what this week's episode of the #OneStepBetter podcast is all about!
business #smallbusiness # leadership #hiring #success #education #podcast
Matt and Mike cover several different types of issues you need to know, whether you are a small business just getting started or an established business that's growing, all in this week's episode of the #OneStepBetter podcast!
business #smallbusiness #leadership #success #grow #growth #problems #education #podcast
This week's episode is an Employee Spotlight on our Director of Accounting Kim Pope! Get to know Kim a little bit better in our latest #OneStepBetter podcast!
business #smallbusiness #accounting #leadership #success #employee #spotlight
When most people think of a business they look at the services it provides. But any business owner will tell you that one of the hardest parts isn't what happens at the front, it's juggling all of the back office tasks. This week in the #OneStepBetter podcast Matt and Mike discuss the areas where business owners can get stuck and ways they have made these processes easier. #business #smallbusiness #backoffice #processes #success #education #payroll #grow
Distractions are a part of life, whether it be at home or at work. So how do you get around those distractions so that you can get the tasks you need to get done, done? Matt and Mike discuss how they work around distractions while at the office in this episode of the #OneStepBetter podcast.
podcast #business #smallbusiness #distractions #work #success #subscribe #follow
As a leader, every situation can be used as an opportunity to grow, especially the bad ones. Matt and Mike talk about the not so great leaders they have had in their lives and how they used that poor leadership to make themselves better leaders to their employees.
OneStepBetter #podcast #business #smallbusiness #leader #leadership #good #bad #opportunity
In this week's episode of the #OneStepBetter podcast, Matt and Mike discuss what is at the heart of Patrick Accounting and Whirks; our Core Values:
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Own It
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Team First
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Passion For Purpose
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Empathy For Others
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Challenge It
Hear them talk about why they chose each one and why having your core values selected is crucial to your business. #podcast #business #accounting #payroll #values #owner #heart #smallbusiness #memphis
Let's face it, accounting is not the most glamorous job. BUT it is one the most important aspects of running a business. As a business owner are you helping or hindering your accountant?
Matt and Mike discuss what they wish their clients knew to help make the process smoother for everyone. For example, did you know when your accountant asks for things in a certain format (ie Exel, PDF, Word) there is a very specific reason why?
Or how about those deadlines they request you submit things by? Those dates serve a very specific purpose! Get the inside scoop on this week's episode of the #OneStepBetter podcast.
podcast #accounting #business #owner #tax #taxes #connect #deadlines #subscribe #outsource #outsourcing #2021
Outsourcing is a critical tool for most small businesses, but how do you know if it's right for you? Mike and Shelby discuss why outsourcing is so important, give you an easy exercise to determine if you are at that point, and how not outsourcing can hurt your business... all on this weeks #OneStepBetter podcast! #accounting #payroll #outsourcing #business #smallbusiness #podcast #memphis #money #leadership
Matt and Mike start his week talking about the fuel of most companies; coffee. They quickly discuss the trials and errors they experience providing it for their employees and how they found a solution that was both cost effective and safe (yes, safe).
Then they discuss something most leaders might not realize is happening, that leadership can bottleneck the growth and success of your company! It's all about letting go and finding the right people to support you in your leadership role. Watch them discuss this and how to find the right people on weeks #OneStepBetter podcast!
podcast #business #leadership #success #smallbusiness #grow #memphis #outsourcing #accounting #payroll #hr #humanresources #entrepreneur #support
Matt and Mike start this episode with discussing how their spouses support them in honor of "Spouse's Day" and how important it is to remember those who support you. They then dive into the hot topic of remote employees. How do you know if they are right for your company? What are some of the benefits? Drawbacks? Check it out in the last episode of the #OneStepBetter Podcast! #support #remote #hiring #podcast #business
Conflict, it's never easy, especially when it comes to having to let an employee go. Mike and Shelby discuss some of the best practices for having to have the difficult conversation of terminating a team member. This is a hot topic you won't want to miss!
Mike and Matt discuss what to expect from the Consolidated Appropriates Act of 2021 and how this will effect small business owners.
She's an entrepreneur, business strategist, author, podcaster, CEO, wife, mother, and thought leader. On this week's episode, Mary Grothe shares her journey to create a business with the purpose of building unshakeable revenue foundations set for scale. Hear her story of challenging the status quo, bringing integrity and grit to the job every day, and following her heart to bring her entrepreneurial dreams to life.
Get to know your hosts Matthew Patrick and Mike Shaeffer with fun Q&A questions! Have more questions or business topics you’d like to hear about? Leave us a comment or send us a message on Facebook, YouTube or LinkedIn!
On this week's Startup Story, learn Cary Rotter's journey to start Comfort Keepers, leading provider of trusted in-home senior care and companion care in Memphis, TN. Hear the highs and lows of entrepreneurship and the complexities of working with your spouse. Visit their website here: https://www.comfortkeepers.com/
Get to know Mike Shaeffer, Patrick Accounting and Whirks' chief operating officer and podcast "host with the most!" Hear his journey from accounting to youth ministry and back to accounting, plus his favorite (and least favorite) parts of working with us over the past six years. He epitomizes our core value of Team First and Challenge It, and we're excited for more adventures (and more podcasts) to come!
A smooth handoff between sales and operations is critical to the first impression your company makes. In this episode, you'll learn:
- Three things you have to get right between your sales and operations team to better service your clients.
- How to build rapport to strengthen the working relationships between both departments.
- Tips for building empathy on both sides.
How should the uncertainty of 2020 affect new year planning? What metrics do you need to focus on? How do you adapt a profit first mindset to ensure profitability? This episode gives you best practices to position your business for success in 2021. In our Business Owner's Guide to 2021 Planning webinar, we'll get more in-depth on budgeting strategies (register here.) Need help creating your 2021 gameplan? We love helping small business owners! Contact us here.
Conflict is inevitable, and so is addressing it. In this episode, special guest Greg Henderson, HRO Manager at Whirks, joins Mike Shaeffer to discuss the common ways they see conflict handled incorrectly. You'll gain tips for effectively handling conflict to build a stronger and healthier work dynamic. Plus, learn the first thing you should ask yourself when conflict comes up and when it's okay for your team to agree to disagree.
Customer feedback can't just sit in an email. You've gathered lots of info, so now what? Last week, we talked about how to use employee feedback to add value. In this episode, you'll learn how to validate feedback, gather perspective, and prioritize an action list for putting that feedback to use. Plus, you'll learn the exercise you should be doing once a year to add more business.
Far too often, if we haven't heard a complaint from our customers, we think they're okay. However, you're missing critical insight that can help you improve, and in some cases, help you ramp up the things you're doing well. In this episode, you'll learn the 3 questions you need to ask your customers to close the feedback loop. Plus, hear tips to uncover new revenue.
It can be challenging to find the balance between getting work done and giving your employees the time and budget to learn and expand their skillset. Nonetheless, employee development is extremely important for any business. In this episode, Matt and Mike discuss what small businesses can do to provide opportunities for development and what we've learned over the years.
Employees are our most important asset. In this episode, Matt & Mike discuss different ways and things they do to keep employees engaged, motivated and front of mind. Making employees feel valued has proven to have an impact on retention, attracting wonderful applicants and getting the right people in the door.
Get to know our longest tenured employee, Rick Bowers. When planning to retire after an exciting career with some of the country's top brands, he became part of the Patrick Accounting family and has been a dynamic part of growing the firm over the last 12 years. Hear his journey with Matt and Mike throughout the years and his favorite (and least favorite) parts of the job.
Even with the best balance between work and life, burnout can happen to anyone - especially small business owners. That's why we're having conversations with our team and our clients on the ways burnout affects everyone differently and how to overcome it. In this episode, Matt & Mike talk about burnout from the perspectives of business owners, key leaders, and employees. Plus, hear their tips for how to step away from the grind and re-charge.
Decreasing employee turnover and increasing employee satisfaction all starts in the hiring process. When you’re a small business, every hire affects your company culture. In this episode, Matt and Mike share wins and mistakes from over the years to give insight to other business owners experiencing the same thing.
One-on-ones have been part of our normal meeting rhythm for years. Hear Matt & Mike's tactical tips on how to maximize your communication in one-on-ones so everyone on your team is headed in the same direction.
Do you have regular one-on-ones with your managers and employees? Let us know what has been helpful for you!
Get to know Greg Henderson, HRO Manager at Whirks! He is "bringing the human back to HR" and alleviating compliance worries for our clients during difficult situations. All businesses need handbooks, labor law posters and someone to manage them. If your small business needs help with these things, we'll be happy to help!
Click here to schedule a 15-minute call with Greg.
On this episode of the #OneStepBetter podcast, hear DJ Naylor's journey to bring an authentic Irish pub experience to Memphis. While other restaurants simply have a theme, DJ goes above and beyond to bring authenticity and heart to Celtic Crossing.
Watch the video of the podcast here: https://youtu.be/XTJMqMyaPmQ
Want to join a whiskey tasting? Register here! https://bit.ly/3klGo72
In this episode, we're talking all about restaurants. Steven Downer, Manager of Strategic Partnerships and restaurant industry guru, talks about the two numbers you absolutely have to know to stay on top of the costs you can control. Plus, you'll learn some tangible ways to stay in control of your finances and why you need good quality partners that are going to fill in any gaps and support your success.
Shiny Object Syndrome can affect any business owner. No one wants to miss out, and the fear of "I-don't-know-what-I-don't-know" can create some anxiety. In this episode, Matt & Mike talk about how to use the fear of missing out as a good thing when it comes to compliance, taxes, new technology, and more.
The golden idea of work/life balance. Is it possible? Is it attainable? Can it ever happen? Matt Patrick and Mike Shaeffer share different perspectives from their contrasting work styles. Many small business owners struggle with work/life balance because their heart and soul is in the business. In this episode, you'll hear some methods to help you find your synergy and give yourself freedom.
Whoever said communication is 50/50 was missing something. Communication is the lifeblood of small businesses and relationships in general. In this episode, you'll gain three practical takeaways that you can take back to your organization to improve the effectiveness of your communication. Plus, you'll find out why we say, "To be unclear is to be unkind," and how to remedy it.
The status quo is never acceptable. One of the hallmarks of small business success is their ability to be agile and move quickly. You can't do that if you're stuck in the weeds of never wanting to challenge what's going on. Challenge It doesn't mean unhappiness. We're talking about the WAY you do things. You're always pressing ahead to get better and better. In this episode, we show you how to use several methods to evaluate your current processes with your team, including the "Working, Missing, Broken and Confused" exercise.
Why is it important for small businesses to have a solid, reviewed, actually-looked-at handbook? Handbooks are a great starting place for any employer. It's a necessary evil for some. It's a guiding light for others. In this episode, we cover the top three things you need to have in your handbook, how often to review it, and how it can increase team alignment.
Need to update your handbook or write a new one and don't know where to start? Email us at help@whirks.com
Tune in to hear the conversations we’re having on a daily basis on all things business growth. Over the years, we’ve seen countless types of small businesses expand into new locations, offer new services and add to their teams. On this episode, Matt & Mike discuss the biggest pitfalls we've seen and the lessons we've learned from our growing our business over the years.
It’s easy to feel like you’re on an island as a business owner. But, having a lack of community can be dangerous for small business leaders. In this episode, Matt & Mike share how they found their community and why bigger picture, higher impact decisions should typically be made with the support of people that are going to have the freedom to say what's good, what's bad, and what you might be missing.
If you're a client of ours and you don't feel like you have that support, let us be that sounding board. As you have things popping up that you have a question on, give us a call. We want to see small businesses get one step better, and we want to be a part of that.
The journey of a small business owner and the passion behind what they do is our favorite kind of story. In this episode of the Startup Stories series, hear how Alex Brandwein transitioned from investment banking in New York City to starting a fun, welcoming gathering place for fresh baked NYC style bagels in Chapel Hill, North Carolina. Watch the video interview here.
What is the DISC assessment and how do we use it in our organization? In this episode, you'll learn how personality profiles in the workplace can elevate communication and how to avoid the possible pitfalls of using them. Mike, Matt and Shelby explain how using the DISC assessment has helped them understand who they are as communicators and increased their effectiveness as leaders.
Why WHY? Defining your company's purpose statement aligns your team on the direction the business is heading. In this episode, Matt Patrick and Mike Shaeffer explain how they went through the process of defining Patrick Accounting's WHY and how you can start this process for your organization.
Second-chair leadership is a topic that's often overlooked in leadership circles. A crucial position to any business, this role operates under the umbrella of the first-chair leader while making sure the team is aligned with the company's goals and values. In this episode, Matt Patrick, CEO and founder, interviews Mike Shaeffer, COO, about the challenges of this role and the dynamic between first and second-chair leadership.
Change is inevitable for any business owner. As your company grows and technology changes, it's your job as a leader to help your team adjust and adapt. How do you get your team on board? How do respond to different personality types that view change differently? In this episode, you'll learn how to help your team navigate change from the perspectives of a business owner, second chair leader and team leader.
Own it. Challenge it. Team First. Empathy for others. Passion for purpose. At Patrick Accounting, core values drive everything we do. In this episode, Matt Patrick, Founder and President, shares the story of how the firm was started and the process behind defining these values.
Working from home is a trend that's here to stay. So, how do we adapt our leadership style to be most effective in this "new normal?" In this episode, we cover things that small business leaders need to pay attention to such as communication, onboarding and technology.
In many small businesses, a team member who has a full-time job responsibility also picks up recruiting, onboarding, benefits and other employee-related tasks. In this podcast, we're talking about practical ways anyone in a "Second-Hat-HR" role can free up time for their main role while leading HR functions with confidence.