Profiles: Recent Episodes
Chain.io
In Supply Chain, relationships come first. On "Profiles" you'll learn about the unique individuals that make us the Chain.io partner and customer ecosystem. Each of us has a unique journey through this industry. In each episode we focus on the individual, learning about how they got into the industry, what made them stay, and how they think we'll all move forward together.
In this episode, Kara Smith Brown, Founder and CEO at LeadCoverage, joins Host Brian Glick, CEO of Chain.io, to break down how logistics companies can build go-to-market engines that are precise, scalable, and grounded in what actually moves the needle. They cover:
- How to build a revenue engine that focuses only on customers you can actually help
- The difference between having a controversial POV and having a useful one
- What intent data actually is (and why supply chain companies are finally catching up)
- Why logistics marketing has to stay grounded in the physical movement of goods
- How strong partnerships can accelerate growth without burning out
Kara Brown is the Chief Executive Officer at LeadCoverage. In 2017, after senior roles at SEKO Logistics, OHL (now Geodis), and Rubicon Global, she co-founded LeadCoverage with Will Haraway to bring modern go-to-market strategy to the logistics industry.
Read The Revenue Engine
Connect with Kara
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Erez Agmoni Co-Founder and General Partner at Interwoven Ventures, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Why innovation inside large logistics organizations requires more than just tech
- The integration pitfalls startups face when selling into enterprise supply chains
- How politics, change management, and culture impact transformation
- What startups and VCs often get wrong—and how to fix it
- The rise of digital twins and why small wins beat moonshots
- Why tariff disruptions actually drive demand for supply chain technology
- What makes supply chain a career worth sticking with for decades
Erez shares insights from both sides of the table—as a global logistics operator and now as an investor guiding the next generation of supply chain startups. He brings over 20 years of global experience across airlines, logistics, 3PL, and IT. He has held leadership roles including Chief Commercial Officer, Managing Director, and Head of Regional Airfreight and Supply Chain Development in both Asia and the Americas.
Connect with Erez
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Audrey Ross, Import and Export Compliance Manager at Orchard Custom Beauty, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The constant changes in trade compliance and impact of new regulations and tariffs
- How to balance work, industry involvement, and personal growth
- The traits of strong trade compliance professionals
- Why long-term relationships with brokers and forwarders win in supply chain
- Evolving technology in the supply chain landscape, including AI
Audrey is a trade compliance specialist with over 20 years of experience in global shipping, supply chain operations, customs compliance, free trade agreements and international tax.
Connect with Audrey
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Hardik Chawla, Senior Product Manager at Amazon, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The role of product management in supply chain
- Building effective vendor relationships through technology
- The evolution from EDI to APIs
- Real-time supply chain visibility
- Making data-driven decisions with emerging tech
- Creating user-centric solutions for suppliers
- The future of supply chain innovation
Connect with Hardik
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Lance Healy, Co-Founder and CEO of Freight Facts, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Lance's journey into LTL technology
- The evolution of APIs in freight
- AI and automation in freight
- FreightFacts freight scoring
- The future of LTL and industry standards
- Balancing work and life as a founder
Lance Healy is the Co-Founder and CEO of Freight Facts, the industry’s first data driven shipper scorecard relating to LTL shipping location attributes and behaviors. Prior to Freight Facts, Lance served as the VP of Innovations at Optym, that focused on developing applications for LTL Carrier line and P&D optimization. Prior to that, Lance was the Founder and President of Banyan Technology that pioneered API connections to LTL Carriers in the late 1990’s. He was awarded a US patent on LTL Carrier Dynamic Pricing in 2017.Lance serves several positions on numerous industry associations including the CSCMP, Center of Excellence chair of Technology and Awards committees, and serves as a chair of Digital LTL Council workshops defining the next evolution of efficiency through APIs.
Connect with Lance
Explore FreightFacts
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Bart De Muynck, Strategic Advisor and Supply Chain Expert, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Evolving technology across supply chains from the early days to now
- Technology implementations and the importance of organizational change when getting started
- Staying competitive with technology
- The future of AI in supply chains
- What supply chain pros should expect for 2025 any beyond
Bart De Muynck is an Industry Thought Leader with over 30 years of Supply Chain and Logistics experience. Bart has worked for major International companies such as EY, GE Capital, Penske Logistics, PepsiCo as well as several Tech companies. Bart spent 8 years as a VP of Research at Gartner and most recently served as the Chief Industry Officer at project44.
In this episode, Ken Potts, Director of Global Pricing at C.H. Robinson, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Operating supply chains with paperless processes
- The importance of technology in supporting global pricing initiatives
- How the pandemic accelerated the need for cohesive pricing
- The role of AI and technology in freight forwarding
Connect with Ken
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Mark Patel, Group CEO at SCF Global, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The advantages to forwarders staying focused in one vertical
- Building relationships and rapport with customers
- Cultural differences and advice for working in new cultures
- How supply chains have evolved from building in-house to buying solutions
- The significance of change management when implementing new systems
Mark joined SCF in 2017 as COO to enhance its consulting and solutions services offerings and grew the business across Asia and established SCF Global as a Premier Platinum Service Provider for WiseTech Global (CargoWise) in Asia Pacific.
Connect with Mark
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Justin Kyngdon, Principal of Supply Chain Solutions at Expeditors, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The importance of data, technology, and team alignment in supply chain management
- Why you need a clear philosophy and collaboration between procurement and supply chain
- The challenges of supply chain negotiations and partnerships
- Some best practices for organizing supply chain data
Justin has over 20 years of experience in the supply chain and transport industry across APAC. In his current role at Expeditors, he works on the Supply Chain Solutions team to offer professional consulting services with a focus on supply chain performance utilizing Digital Twin technology, and network performance.
Connect with Justin
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Erik Lund, Managing Director Maritime & Logistics at Nexxiot, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The tech behind real-time visibility like the IoT and tracking devices
- Boosting time to value for large shipping lines
- Container shipping innovations and their efficiency impacts
- The potential of data across global trade, especially in trade compliance
Erik serves as the Managing Director of Maritime and Logistics at Nexxiot, a provider of sensors, hardware, software interfaces and analytics to optimize transportation on a global scale.
Connect with Erik
Learn about Nexxiot
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Cesar Vence, Executive Director, U.S.-Colombia Business Council at the U.S. Chamber of Commerce, joins Host Brian Glick, CEO of Chain.io, to discuss:
- How strong trade policy and relationships facilitate global trade and commerce
- The challenges and opportunities faced by businesses in global markets
- U.S. Chamber of Commerce’s advocacy work for MSME’s
- Nearshoring vs. Farshoring and the potential benefits for small businesses
- Connecting MSME and larger enterprises for trade opportunities
- US.-Colombia business relations and logistics opportunities
Cesar Vence is the executive director of the US Columbia Business Council at the US Chamber of Commerce and has spent most of his career working on issues of international trade, from a policy standpoint and for the promotion of small business activity for exporters in and out of the United States and Latin America.
US Colombia Business Council
Connect with Cesar
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Gregg Borgeson, CEO of Ex Works Inc., joins Host Brian Glick, CEO of Chain.io, to discuss:
- The challenges forwarders face managing hundreds of trucking companies
- Building trust and relationships in the supply chain industry
- Balancing product development with customer needs
- How Ex Works helps air and sea forwarders work with trucking companies
- Streamlining forwarding processes with technology
Gregg Borgeson learned the forwarding business from the ground up, answering phones at Emery Air Freight, serving as an executive at BAX and running Hellmann in North America. He then entered the technology side of the business, co-founding QuoteShip.com, which he later sold to Logistics.com. Gregg founded Ex Works in 2004.Save your seat for our upcoming webinar.
- Connect with Gregg
- Learn about Ex Works
- Connect with Brian
- Follow Chain.io on LinkedIn
In this episode, Mike Honious, President and CEO at GEODIS Americas, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The state of the international supply chain
- Opportunities to grow during a supply chain recession
- How technology has changed the way supply chain teams work
- Approaching supply chain problems from an engineering mindset
- Leadership, culture, and communication in a global organization
- Creating a workplace culture that fosters collaboration and flexibility
As President and CEO of GEODIS’ Americas region, Mike oversees the management and growth of its multiple business units across North and South America, including contract logistics, transportation management, freight forwarding, engineering and technology, IT, ProVenture, and Material Handling Resources. Mike has served several roles over his nearly 20-year tenure at GEODIS and was most recently named President and CEO of the Americas in 2020. Today, Mike leads the region’s more than 17,000 teammates across eight countries to continue offering a better way to deliver for its customers.
Connect with Mike
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Vincent Iacopella, EVP Growth & Strategy at Alba Wheels Up International, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The evolution of apparel supply chains
- Mapping and predicting risks across your supply chain
- Navigating forced labor regulations, supply chain disruptions, and ESG
- How Forwarders can use new tech to create opportunities for customers
For over 30 years Vince managed global customer relationships in Transpacific markets with cross border imports and exports considered trade sensitive for USG agencies, such as CBP, FDA, and others. Vince works externally and within Alba on strategy and initiatives that drive value to mid-market and global customers through this approach. Vince focuses collaboration with US Government agencies, such as COAC, which allows the trade to align CBP policy commercially to the private sector, and the private sector to align their practices with long term strategic policy of government regulatory agencies.
Mesur.io
Connect with Vince
Follow Alba Wheels Up
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Michael Rentz, CRO at Gnosis Freight, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Tech that makes customer’s jobs and lives easier
- Growing container volumes and data complexities
- Supply chain visibility purchasing trends
- The importance of relationships in the supply chain industry
- FinOps challenges in international trade
- Gnosis company culture, sales, and product development
Michael has spent his career helping people live a better life, by moving their goods to all parts of the world. In his role as Chief Revenue Officer at Gnosis Freight, he oversees sales and growth.
Connect with Michael
Follow Gnosis
Connect with Brian
Follow Chain.io
In this episode, Christopher Wall, Co-Founder and CEO of Zeus Logics, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Why accurate, real-time data is essential for the customs process
- The importance of understanding current legislation during the customs process
- Developing customs clearance technology to help importers take control of their customs clearance
- The future of customs data and compliance
- Chris’ background in investment management and his transition to the supply chain industry
Christopher is an entrepreneur and investor in enterprise software systems serving the global trade management, logistics, and FINTECH industries. He specializes in global trade compliance systems and is the Cofounder of Zues Logics, a software company focusing on creating more efficient customs processes.
Connect with Christopher
Follow Zeus Logics
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Cindy Allen, CEO and Managing Director of Trade Force Multiplier, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Cindy’s journey in the trade industry, from from CJ Tower and DHL, to FedEx Trade Networks and now as founder of Trade Force Multiplier
- Navigating government interactions for a small business
- Prioritizing collaboration between CBP, the trade, and other government agencies
- The importance of mentorship and career support in the supply chain industry
Cindy Allen is an accomplished executive with over 35 years of experience in international trade, showcasing a stellar track record in navigating the complexities of governmental agency liabilities and enhancing customer satisfaction.Connect with Cindy
Follow Trade Force Multiplier
Connect with Brian
Follow Chain.io on LinkedIn
In the second and final part of this series, Ami Daniel, Co-Founder and CEO of Windward, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Global trade, job security, and the impact of technology
- AI-generated content and its impact on businesses
- The cost of capital and company growth
- The future of supply chains with emerging technologies
Ami is the co-Founder and CEO of Windward, a maritime data and analytics company bringing visibility to the maritime domain.
Connect with Ami
Connect with Brian
Explore Windward
Follow Chain.io on LinkedIn
In this episode, Ami Daniel, Co-Founder and CEO of Windward, joins Host Brian Glick, CEO of Chain.io, to discuss:
- His journey from Naval Officer to Founder
- Entrepreneurship, purpose, and resilience in turbulent times
- Building company culture and learning from failures
- Taking Windward public and lessons learned
Ami is the co-Founder and CEO of Windward, a maritime data and analytics company bringing visibility to the maritime domain.
Connect with Ami
Connect with Brian
Explore Windward
Follow Chain.io on LinkedIn
In this episode, Peter Tirschwell, VP of S&P Global, joins Host Brian Glick, CEO of Chain.io, to discuss:
- AI investments, industry trends, and progress toward greener supply chains
- How personal relationships continue to drive growth in logistics
- The value of S&P’s annual maritime event, TPM
- Peter’s journey with the Journal of Commerce and lessons learned in his role
Peter has been reporting on supply chains for nearly 30 years. Prior to his role as the Vice President of S&P Global, he served as a shipping and international trade reporter, bureau chief, assistant managing editor, and editor in chief of the Journal of Commerce newspaper. Peter is also the Founder and a chairman of the TPM conference, the world's largest container shipping event founded in 2001. Peter continues to write as a columnist for The Journal of Commerce and JOC.com covering a range of international logistics topics.
Connect with Peter
Follow JOC.com
Follow S&P Global
Connect with Brian
Follow Chain.io on LinkedIn
In this episode, Tim Weiss, Co-Founder and CEO of Optera, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Balancing grassroots impact and corporate regulation in sustainability
- Environmental activism strategies for businesses
- Reducing emissions and decarbonization efforts in the logistics industry
- New regulations, taxes, and considerations for shippers and forwarders
- Climate tech for emissions reduction
Tim is Co-Founder and CEO of Optera, a platform that helps corporations measure, manage, and reduce their carbon emissions up and down their value chains, backed by comprehensive and trusted data.
Connect with Tim
Connect with Brian
Explore Optera
Follow Chain.io on LinkedIn
In this episode of supply chain connections, we're sharing a recording from a recent webinar hosted by Brian Glick, CEO, and Rose Smith, VP of Customer Success, at Chain.io. In this episode, Brian and Rose explain the evolving shipper needs LSPs should be aware of as we move into 2024 including:
- The different requirements of shippers based on their size and complexity
- What shippers are focused on post-pandemic
- The importance of maintaining relationships during a downturn
- Innovation, sustainability, and compliance across supply chains
- Three main motivations for shipper sustainability
- Trade compliance challenges and opportunities for LSPs
Rose Smith recently joined Chain.io as our VP of Customer Success, where she leverages her supply chain expertise building large scale digital solutions to drive innovation with our customers. Prior to joining Chain.io, Rose held pivotal leadership roles as Senior Director of Supply Chain Operations for iRobot and Head of Supply Chain Development for the LEGO Group. In these roles, Rose played an instrumental role in strategizing, implementing, and evolving supply chain frameworks.
Connect with Rose
Connect with Brian
Connect with Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, Chris Jamroz, Executive Chairman of the Board and CEO at Roadrunner, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Improving logistics services through direct connectivity
- Process optimization and technology to improve efficiency and customer experience
- Challenges of relying on outdated technology
Chris Jamroz is the Executive Chairman of the Board and CEO at Roadrunner. Chris is a highly experienced executive focused on creating shareholder value through active executive management of portfolio companies in transportation, logistics and cyber security. Before coming to Roadrunner, Chris served in executive roles at Emergent Cold, STG Logistics, and Garda Cash Logistics.Tune into a related episode, Embracing a Digital Supply Chain with Mauro Rodrigo Gonzalez, CSO + President of Ascent On-Demand at Ascent Global Logistics.
Connect with Chris
Connect with Brian
Connect with Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, Tom Durrenberger, CEO at Bravotran, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Software investments for freight forwarders
- Methods for cost saving and improved visibility
- Streamlining the payables and invoicing process
- Industry challenges and culture in supply chain
- BravoTran’s focus on payables automation
Tom was inspired by BravoTran’s ability to bring just the right tools to the freight forwarding world. He saw what BravoTran can do to overcome massive business challenges and it was an opportunity he couldn’t pass up. Listen to his story on the podcast now!
Connect with Tom
Connect with Brian
Connect with Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, Roger Garza, Director of Global Product Management at xpd global, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The problems that logistics providers solve for their customers
- Challenges in supporting manufacturers
- How xpd organizes data across their company and customers
- Why project planning is a pivotal part of his role in product management
- The value logistics providers bring to the market
Roger Garza, Director of Global Product Management at xpd global, a prominent supply chain logistics solutions provider, oversees the development and implementation of cutting-edge products and services designed to meet the needs and expectations of global manufacturers.With over two decades of experience in the logistics and sales industry, Roger boasts a proven track record of delivering exceptional results, adeptly managing teams, and generating substantial value to the company and its customers.
Connect with Roger
Connect with Brian
Connect with Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, David de Picciotto, CEO and Co-Founder of Pledge, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The cultural surprises and business complexities of supply chains
- Sustainability in the logistics industry
- The climate data that is important to freight forwarders
- How climate data can boost business growth
- Lessons David has learned as a founder of a climate technology company
- The benefits of digitization in climate technology
Connect with David
Connect with Brian
Connect with Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, Amy Morgan, VP, Head of Trade Compliance at Altana Technologies,, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Amy’s journey in the supply chain industry
- The definition of trade compliance and recent paradigm shifts
- How data elevates trade compliance
- The evolution of supply chain compliance
- Altana’s compliance work with customs
As the VP, Head of Trade Compliance at Altana Technologies, Amy leads the development and implementation of innovative solutions for the global supply chain. Amy leverages over 20 years of experience in international trade, compliance, leadership, and strategy to help governments and the private sector build safe, resilient, and sustainable supply chains. She is a licensed U.S. Customs Broker and a member of the Trade Support Network.
Follow Amy
Follow Brian
Follow Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, Eric Ritchey, Director of Operations and Business Development at Panda Logistics, joins Host Brian Glick, CEO of Chain.io, to discuss:
- How Eric got started in international trade and logistics
- The role of a freight forwarder and how it’s evolved
- Obstacles forwarders face in international shipping
- The motivation for creating a tracking portal
- Tips to run an efficient and effective logistics business
Eric works as the Director of Operations and Business Development at Panda Logistics, a logistics operator providing a full range of service in transportation and customs clearance worldwide, for any type of cargo.Tune in now!
Follow Eric
Follow Brian
Follow Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, Mauro Rodrigo Gonzalez, CSO + President of Ascent On-Demand at Ascent Global Logistics, joins Host Brian Glick, CEO of Chain.io, to discuss:
- How technology has powered their supply chain operations
- The challenges of leading on-demand supply chains
- The difference between a digital platform and a logistics operation
- How to approach change management in supply chains
- The differences in workplace culture across the world
- Their strategy for embracing a digital experience
Mauro is an experienced supply chain executive with over 25 years in the industry. He led and transformed one of the top countries within the Kuehne + Nagel Network, and now serves as the CSO and President of On-Demand operations at Ascent Global Logistics. In his current role, he works with the M&A team to search, analyze and execute potential operations around the world to keep growing their business platform. Tune in now!
Follow Mauro
Follow Brian
Follow Chain.io on LinkedIn
Follow Chain.io on Twitter
In this very special episode, Brian Glick, CEO of Chain.io, is joined by Johnny Bilotta, VP of Product, to share about some exciting new features on Chain.io's roadmap including:
- Launch of Open Connect
- New EDI Capabilities with STEDI
- Custom Processors Feature
Follow along on LinkedIn and Twitter to stay up to date on the latest Chain.io releases and features.
In this episode, Jake Hoffman, CTO of Gnosis Freight, joins Host Brian Glick, CEO of Chain.io, to discuss:
- In this episode, Jake Hoffman, CTO of Gnosis Freight, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The importance of collaboration across the supply chain industry
- Jake’s start in the logistics industry and the problems Gnosis Freight solves
- The different priorities for different shipping companies
- How to determine what to buy vs build
- What the future of logistics technology holds
Jake serves as the Chief Technology Officer for Gnosis Freight, a provider of end-to-end supply chain visibility and automation solutions to logistics companies worldwide. Gnosis Freight started its journey through deep collaboration with key partners in the supply chain industry – tasked with understanding supply chain’s most critical pain points and addressing them head-on.
Follow Jake
Follow Brian
Follow Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, Jaison Augustin, EVP & Business Unit Head - Shipping & Logistics at WNS Global Services, joins Host Brian Glick, CEO of Chain.io, to discuss:
- What’s changed in the shipping industry over the past 30 years
- The importance of having the right people in the room for your transformation plan
- Why lengthy paper trails can cause major problems for supply chain pros
- The best practices large companies should follow when digitizing operations
- Why industry-wide standardization has been hard to accomplish
- How WNS helps shippers and forwarders stay ahead of the technology curve
Jaison serves as the EVP and Business Unit Head of Shipping and Logistics for WNS Global Services, a leading provider of global Business Process Management (BPM) solutions. Over his 30 years in the supply chain industry, he has specialized in business development, offshoring process transitions, and 6-sigma methodologies to support supply chain transformations.
Follow Jaison
Follow Brian
Follow Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, Penelope Register-Shaw, Global Legal and Compliance Leader, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The first mile gap between the top 10% of retailers and everyone else
- Supply chains cooling down while problems are heating up
- Lessons learned from time at retail giants and supply chain startups
- The labor situation on the West Coast
- What opportunities lie ahead in the last mile supply chain space
Penny has a wide range of experience across retail supply chains, logistics providers and startups, including companies like FedEx, Walmart, and Amazon. She shares about the strengths and weaknesses across the different players in the supply chain industry, whether it's a large logistics service provider, or a hot new startup.
Follow Penny
Follow Brian
Follow Chain.io
In this episode, Graham Parker, CEO and Founder of Gravity Supply Chain, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Why he founded Gravity Supply Chain
- The key factors that impact forwarder and shipper business
- How third-parties help you sell to your customers
- The importance of 'team' in logistics
- What forwarders and carriers miss when it comes to supply chain
Graham is an experienced founder and leader with a comprehensive and proven track record in the logistics and supply chain industry. He founded Gravity Supply Chain in 2014 to support the world's leading shippers and freight forwarders in streamlining operations, gaining better visibility, and making more informed decisions.
Follow Graham
Follow Brian
Gravity Supply Chain LinkedIn
Chain.io LinkedIn
In this episode, Juli Lassow, Owner & Principal at JHL Solutions, joins Host Brian Glick, CEO of Chain.io, to discuss:
- How LogTech has impacted supplier partnerships
- The impact of insolvency on supply chains
- How to transition from customers to partners
- The nitty gritty of sourcing, nearshoring, and multi-source sourcing
- How virtual meetings enable creativity
- The best operational practices for shippers and retailers
Juli is dedicated to supporting retailers and suppliers in finding, developing products, and negotiating with each other. In her role at JHL Solutions, she works to connect the dots between mass retailers and suppliers and to arm them with the strategies, processes, and tools to make better products faster – and for less. Prior to launching JHL Solutions, Juli spent 15+ years in progressive leadership roles in sourcing, project management, inventory management and buying for Target Corporation.Follow Juli
Follow Brian
Follow Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, Sarah Barnes-Humphrey, founder of Let’s Talk Supply Chain, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Sarah’s start in Supply Chain Media
- The right social media channels for B2B orgs
- Why collaboration is the future of business
- The value of connected data
- Themes from 2023 industry events
- The rise of B2B influencers in supply chain
- How the supply chain has progressed and where it’s headed
Sarah is a logistics and supply chain expert, as seen on BBC World News, Inc Magazine, The New Yorker and Huffington Post. Sarah has reached over 50 million supply chain professionals through the Let’s Talk Supply Chain podcast, her weekly live stream show “Thoughts and Coffee”, The Blended podcast and now The Blended Pledge.
Sarah boasts recognition as one of the Top Women in Supply Chain, 10 Most Admired Women in Business to Follow and Most Influential Leader in Supply Chain 2022.
Follow Sarah
Follow Let’s Talk Supply Chain
Follow Brian
Follow Chain.io on LinkedIn
Follow Chain.io on Twitter
In this episode, Dave Broering, President of Integrated Logistics at NFI, joins Host Brian Glick, CEO of Chain.io, to discuss:
- Creating good relationships between shippers and carriers
- The difference between non-asset solutions and integrated logistics
- Dave's passion for the tech and startup scene
- What freight forwarding customers actually want
- Advice to the next generation of logistics leaders
Dave Broering has over two decades of experience within the non-asset based logistics space. Through that time, he has developed an expertise in creating fast-growing and efficient operations focused on customer service and execution. As President of Integrated Logistics Solutions, Dave leads the Brokerage, Intermodal, Global Freight Forwarding, and 4PL services at NFI, one of the largest privately held 3PL’s in the US. By combining his upbringing at both American Backhaulers and CH Robinson with his blend of technological focus and operational execution, Dave’s Non-Asset division continues to be one of the fastest growing divisions within NFI.
Follow Dave: https://www.linkedin.com/in/dave-broering-98299b5/
Follow Brian: https://www.linkedin.com/in/briansglick/
Chain.io Linkedin: https://www.linkedin.com/company/chain.io
Chain.io Twitter: https://twitter.com/chain_io
In this episode, Christian van Eeden, VP of Transformation Architecture at Hellmann Worldwide Logistics, joins Host Brian Glick, CEO of Chain.io, to discuss:
- The importance of collaboration in the supply chain industry
- Empowering growth and stability through tech
- Maintaining efficient operations in a distributed environment
- Change management in the logistics industry
- What forwarders should be investing in right now
Christian has worked in the supply chain industry for 20 years and is focused on creating fully digital offerings for customers and moving the existing freight processes towards a more collaborative environment through technology.
Follow Christian: https://www.linkedin.com/in/christian-van-eeden/
Follow Brian: https://www.linkedin.com/in/briansglick/
Chain.io Linkedin: https://www.linkedin.com/company/chain.io
Chain.io Twitter: https://twitter.com/chain_io
In this episode, Shay Abrahams, Senior Events Manager at S&P Global joins Host Brian Glick, CEO of Chain.io, to discuss diversity, equity, and inclusion in the supply chain industry.
Shay runs the diversity committee at the TPM conference, which is focused on making TPM a more diverse, equitable, and inclusive environment. Through this initiative, the committe also aims to support increased diversity of the supply chain industry as a whole.
Attending TPMTech or TPM 2023? Make sure to check out the Chain.io booth at TPMTech or meet with our team wihle you're in Long Beach!
Follow Shay: https://www.linkedin.com/in/shay-abrahams/
Follow Brian: https://www.linkedin.com/in/briansglick/
Chain.io Linkedin: https://www.linkedin.com/company/chain.io
Chain.io Twitter: https://twitter.com/chain_io
Our guest this episode is JENNA BROWN, CEO & Co-founder of Shipamax. Shipamax is a full service solution that takes care of data entry automation, so you can focus on your core business.
Shipment volumes have exploded over the last decade - and it's set to continue, with the 2020 pandemic accelerating consumer trends and placing them on an irreversible path. However, the fundamental processes and documentation that sits behind the delivery of goods from A to B remains the same. These were never designed with today's scale of shipments in mind.
The Shipamax platform is purpose built to overcome the challenges logistics organizations face. Specialized data extraction, logistics-specific business rules, purpose built user interfaces and deep integrations enable you to accelerate automation delivery with a system that works from day one.
TOPICS DISCUSSED IN THIS EPISODE:
- How / Why Jenna decided start a tech company that would benefit the logistics space
- Jenna’s career path and business have both undergone many evolutions and changes, so we discuss what Jenna wishes she had known before those evolutions began to unfold
- What Jenna and Brian both think about working in the office vs. remotely
- What the next set of challenges are that we as a group of technologists in Supply Chain need to work on together
- Where Shipamax is headed
“Getting back to that North Star concept, here’s what we need to get done— How can we ASSEMBLE this solution (as opposed to ‘How can we build this solution’)— …Using a different word at the beginning of the process can change the whole mindset [around how the next steps play out] …”
EPISODE LINKS:
- Jenna Brown - LinkedIn
- Shipamax
Subscribe to the podcast on iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick
chain.io
Our guest is BILL LALLY JR., President of the Janel Group, a world-class seamless supply chain solutions company that operates with an agile, customer-centric, team-based approach that provides measurable, transformational value to the supply chain community.
Bill has led the integration of acquired companies, spearheaded technological connections with customers, and maintained close relationships with customers, agents, partners, and industry leaders around the globe. He also believes deeply in the Servant Leadership model of leadership, and we’ll dive a little deeper into the Janel Group’s company culture in this episode.
TOPICS DISCUSSED IN THIS EPISODE:
- Janel group consistently espouses its culture on social media. What motivates that, and what does it take to create a culture like the one at Janel Group?
- The impact of having a solid company culture established and reinforced consistently, especially in light of hard times like the COVID 19 pandemic.
- Who has influenced Bill during his career to be the kind of leader he is
- The challenges facing newcomers in the supply chain and logistics line of work
- Newcomers need mentors
- Challenges the supply chain and logistics industry is facing today
- Factors to consider when your logistics business is looking for new customers
- What’s next for the Janel Group
“Make sure you have that talented staff because…they really pay their dividends…”
EPISODE LINKS:
- Bill Lally Jr. - LinkedIn
- Janel Group
Subscribe to the podcast on iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care and until next time,
Brian Glick
chain.io
In this special episode, Eric Johnson of the Journal of Commerce joins Brian Glick to discuss tips and tricks for managing Logistics IT through an economic downturn.
In this episode, you'll find tips for both IT leaders within LSPs and sales leaders within technology companies.
Topics covered include:
- Moving discussions from headcount reductions to business value
- Removing scope from existing projects
- Selling to Logistics Providers with a faster delivery and ROIs
- Making a short-term value based internal or external sales pitch
- Leveraging your partner network to generate new sales
PROFILES SUPPLY CHAIN CONVERSATIONS
—————————————————
EPISODE 11 - DANIEL GARDNER, President of Trade Facilitators Inc. —————————————————
Welcome to Profiles, a podcast centered around supply chain conversations hosted by Brian Glick, founder and CEO of Chain.io.
Our guest this week is DANIEL GARDNER.
Daniel is a global trade executive with a unique combination of 3PL, consulting and Beneficial Cargo Owner experience. He is fully bilingual (ESP) and a Licensed Customs Broker. He was awarded his MBA from the University of Miami. Daniel can also boast of being a multi-award winning professor of supply chain management, a Six Sigma Black Belt and the author of four books on global trade.
“…It’s hard to imagine that one could know everything that one needs to know about global trade, but that knowledge, which should always continue to grow, will come over time, you just have to be willing to work and listen.”
Listen in as Brian and Daniel discuss: * How Daniel initially got into the supply chain industry having been bitten by the international travel bug. * The diversity of experiences available for someone coming into the supply chain. * The fundamental importance of education and keeping up with current Incoterms. * Having a strong company policy and strategy around Incoterms can reduce risk. * What influenced Daniel during his journey within the industry? * How time flies, so really get on with the heavy lifting early on in your career. Never stop learning. * Bridging the gap between analogue and digital and how it influences growth. * You must ask to be given extra tasks and be willing to work hard when new in the industry to learn and grow.
“…ask questions and listen, and take notes where you can, because that’s going to broaden your frame of reference. Because, on a tactical level, at the end, and I mean operationally now, 80% of global trade is always different and changing, but a lot of it becomes repetitive.”
Resources mentioned in the show:
- Daniel Gardner - LinkedIn
- Trade Facilitators, Inc.
- TPM Conference
Subscribe to the podcast in iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick
chain.io
PROFILES SUPPLY CHAIN CONVERSATIONS
—————————————————
EPISODE 10 - SARAH BARNES HUMPHREY, HOST OF THE "LET'S TALK SUPPLY CHAIN" PODCAST AND "THE TRADE SQUAD" ON YOUTUBE
—————————————————
Welcome to Profiles, a podcast centered around supply chain conversations hosted by Brian Glick, founder and CEO of Chain.io.
Our guest this week is SARAH BARNES-HUMPHREY.
EPISODE 10 - SARAH BARNES-HUMPHREY, with a firm background of working within the supply chain, Sarah is the host of the popular Let's Talk Supply Chain Podcast and The Trade Squad on YouTube. Sarah helps tell the stories and bring awareness to brands and hot topics in the industry which includes her infamous Women in Supply Chain series.
“…In sales you have internal customers and external customers. So every touch point with a customer or vendor or an internal or external stake holder, is really selling them on who you are and what you do.”
Listen in as Brian and Sarah discuss:
- The supply chain space is very much relationship driven, from vendor to customers. Will the automation of processes lead to better relationships?
- The major challenges faced when building a company and the lessons learned from that experience.
- How important is it to have experience when coming into the supply chain industry?
- What are some of the challenges people coming into the supply chain network in 2020 will face.
- Traditional thinking versus modern perspectives.
- Collaboration as a concept of ‘winning together’. Cultivating a victory mindset.
- Letting go of emotional responses to move towards revolutionising and automating the industry.
- Focus points for improving productivity in 2020 within your supply chain business.
“…My experience in operations and my experience in sales has really been able to help me define and pin point what those pain points were from both sides. Not just one side over the other.”
Resource mentioned in the show:
- letstalksupplychain.com
- https://www.linkedin.com/in/sarahbarnescitp/
- https://shipz.com/
- https://www.youtube.com/watch?v=y-sgnMyUfls
- TPM Conference
Subscribe to the podcast in iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick
chain.io
PROFILES
SUPPLY CHAIN CONVERSATIONS
—————————————————
EPISODE 9 - ERIC JOHNSON, SENIOR EDITOR FOR TECHNOLOGY AT THE JOURNAL OF COMMERCE
'Navigating the Supply Chain Network'
—————————————————
Welcome to Episode 9 of Profiles, a podcast centred around supply chain conversations, hosted by Brian Glick, founder and CEO of Chain.io.
Our guest this week is ERIC JOHNSON. With a background in journalism and business, Eric studied for his BA in Journalism at the University of Wisconsin-Madison and also has an MSc from Leeds University.
Eric started his career at Orange County’s largest daily newspaper, where he worked for 4 years before leaving to study business in more depth. He then took a position as a business reporter with Long Beach Press Telegram in California. Eric currently sits as head of technology for the Journal Of Commerce.
Eric reports upon the most cutting edge concepts within the Supply Chain network. His passion in the process was ignited when he first realised the massive amounts of infrastructure involved in moving products from A to B. Once the light bulb went on Eric found himself immersed within the whole industry.
He recently helped organise the JOC Logistics Technology Conference (LOGTech) in Las Vegas and will be involved with the upcoming Spring TPM20 Conference in Long Beach.
“….The biggest hurdle right now is sort of cultural, and it’s not even necessarily like ‘Oh people are resistant to change’. I think a lot of it is a cultural resistance to buy capacity on a dynamic basis.”
Listen in as Brian and John discuss:
- How did Eric originally end up reporting on the Supply Chain Network
- What is it about the industry that keeps Eric interested.
Is there space within the industry for external perspectives, can the industry be improved from the outside? - What Eric finds exciting within the Supply Chain network currently?
- The trough of disillusionment discussed and how it affects perspective.
- Eric discusses his involvement with the LOG Tech conference in Las Vegas and the upcoming TPM (and El Dorado) conferences.
- Can technology integration help the Supply Chain to function better and how can these changes be implemented?
- The importance of not judging your business too harshly by comparing it to other companies. Focus on the strong points and work on the rest.
“…. You really need to make a decision. What are you really good at internally, what are you not so good at. What in the market is plentiful in terms of numbers and solutions, and prevalent, and where is investment going…. ”
Resources mentioned in the show:
Eric's LinkedIn Page
https://www.joc.com/
https://www.joc-tpm.com/
https://blog.chain.io/for-forwarders-aligning-your-digital-and-business-strategies
Subscribe to the podcast in iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick
chain.io
PROFILES
SUPPLY CHAIN CONVERSATIONS
—————————————————
EPISODE 8 - ROB GARRISON, CEO OF MERCADO LABS. Taking the ‘Complicated’ Out of Logistics. —————————————————
Welcome to Episode 8 of Profiles, a podcast centered around supply chain conversations hosted by Brian Glick, founder and CEO of Chain.io.
Our guest this week is ROB GARRISON. With a background in logistics and import. He has a BA from Marketing from Baker University.
He was previously the Vice President of Supply Chain Design at UPS and has 20 years of experience in the field of transport and distribution. He built his current firm Mercado Labs to remove the challenges and frustrations that arise during the complex import process for people. Bringing import into the 21st century.
“….The broader definition of the supply chain: The four main activities are plan, buy, move, and sell. The supply chain is all 4 of those activities. Logistics is the ‘move’, and it’s incredibly important and it’s also incredibly complex. But it’s one of 4 steps that needs to occur in the supply chain”
Listen in as Brian and Rob discuss:
- Rob discusses his early days in the industry and what influenced him the most.
- The colourful characters of business and how personal relationships shaped Rob’s journey.
- What tools are available today to help with logistics and build international relationships?
- What Mercado offers as a business, and the reason Rob started it in the early days.
- What is the difference between the supply chain and logistics?
- Advice on expanding horizons within logistics and import. Keeping up with the world of e-commerce.
- What were some of the challenges Mercado faced in it’s early days?
- The importance of understanding customers needs through beta testing.
- Working hard to adapt to the market and it’s ever changing landscape.
- What is next for Mercado?
“….. If you are going to start a technology company one of your key considerations is to make sure you are either partnered with, or that you have, great technical skills, it’s such a huge part of it and I don’t underestimate that.”
Resources and Links:
- https://www.linkedin.com/in/robertwgarrison/
- https://mercadolabs.com/
Subscribe to the show in Apple Podcasts, Stitcher, or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick
chain.io
PROFILES SUPPLY CHAIN CONVERSATIONS
—————————————————
EPISODE 7 JOHN ADAMS, CEO OF REGISCOPE THE TRIALS AND SUCCESSES OF TRANSITIONING TO A DIGITAL BUSINESS MODEL —————————————————
Welcome to Episode 7 of Profiles, a podcast centered around supply chain conversations hosted by Brian Glick, founder and CEO of Chain.io.
Our guest is JOHN ADAMS. With a background in business and computer programming, He has an MBA from Rutgers Business School and more than 30 years experience under his belt building Regiscope from the ground up. His current firm offers hardware and software solutions for real time transaction verification and documentation, primarily to the supply chain industry. Their recent clients have included giants such as Coca-Cola, Colgate, and Lufthansa Cargo.
John strives with dedication to keep up-to-date, offering cutting edge services to protect supply chain companies from all types of security risks. He successfully navigated his company through the incoming digital tide with innovation and adaptability.
“….Going from the analogue film business, to a much more modern digital process, was challenging from a business standpoint, not necessarily from a development standpoint — because we knew how to do that — but how to market it and sell it.”
Listen in as Brian and John discuss:
- What the transition from an analogue business model to a digital business model looked like.
- The early issues Regiscope faced and how they worked around them.
- John offers insight into how they dealt with the supply chain during the transition by adapting to the new environment.
- Dealing with customer’s trust issues and expectations.
- Keeping up with the changes in technology. Opening up the doors to progress and sustainability.
- Tips on using remote tools and how they offer real solutions within a new digital business model.
- Keeping up with government regulations whilst in the midst of change.
- John explains how Regiscope set up and configured systems to enable both scaling up or scaling down to meet customer needs.
- The importance of adaptability within today’s rapidly changing tech-driven business arena, and how making good alliances with other companies will help grow success.
“…. You cannot do every part of the supply chain that’s required to be compliant with C-TPAT, or compliant with certified cargo screening facilities. But what you can do is partner with other technology companies. And if each one of you brings a piece of the solution to the game, then you can jointly work together, jointly market, jointly sell your products. ”
Resource mentioned in the show:
- https://www.linkedin.com/in/regiscope/
- https://www.rdisolution.com/
Subscribe to the podcast in iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick
chain.io
PROFILES
SUPPLY CHAIN CONVERSATIONS
—————————————————
EPISODE 6 GRAHAM PARKER, CO-FOUNDER & CEO AT AWARD-WINNING OCEAN SOFTWARE PLATFORM KONTAINERS —————————————————
Welcome to Episode 6 of Profiles, a podcast centered around supply chain conversations hosted by Brian Glick, founder and CEO of Chain.io.
Our guest this week is Graham Parker, Co-Founder and CEO at award winning Ocean Software platform Kontainers.
Listen in as Brian and Graham discuss:
- The differences between supply chain logistics systems in the US and the UK
- How a lot of people who get into the supply chain industry begin with dreams of global trade and currencies and maybe they picture something from a movie, but when they actually start the first day and see the pile of paperwork some of them don’t make it to lunch time. So — what was it about the logistics industry that made Graham stay?
- Who influenced Graham in his career
- What inspired Graham to create something new in the world of supply chain logistics
- Everything takes longer than you think (what Graham knows now that he wish he’d known when he started in supply chain logistics)
- The importance of setting appropriate expectations up front
- Whether venture capital investors are patient enough to support logistics projects that don’t yield return for several years
- Learning moments and challenges over the last 5 years
- Managing expectations allowed them to not grow too fast so that now they are in charge of the destiny of their business
- It’s easy to over-raise capital too early
- The importance of having senior management that understands the tech space as well as the freight space
- Whether or not a few mega-companies could corner the market in the freight industry like Amazon has done, or if there is room for several companies in the space
- The trajectory the freight and logistics industry should be taking in order to survive in the future
Learn More About Graham Parker and Kontainers:
- Kontainers
Subscribe to the podcast in iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick, CEO
chain.io
PROFILES SUPPLY CHAIN CONVERSATIONS —————————————————
EPISODE 5 MARK KETCHAM, VICE PRESIDENT OF THE AMERICAS FOR RIEGE SOFTWARE INTERNATIONAL —————————————————
Welcome to Episode 5 of Profiles, a podcast centered around supply chain conversations hosted by Brian Glick, founder and CEO of Chain.io.
Our guest this week is Mark Ketcham. Mark is a sales and marketing professional with nearly 20 years of executive management experience, growing multinational companies in the engineering, software and technology industries.
Presently the Vice President of the Americas for global freight-forwarding software supplier, Riege Software International, Mark is spearheading the company’s expansion to North America and directing all sales operations and new business development for the entire territory.
“...Empowering people and attempting to influence those people versus arguing...really makes those small steps of success that compound into the ultimate success, both personally and professionally.”
Listen in as Brian and Mark discuss:
- Transportation management systems and solutions for international clientele.
- What it was like transitioning to the operations side of the supply chain with a software background.
- How the idea of success compounding has manifested itself in Mark’s career.
- The historic one-size-fits-all trends of the industry versus the “stitching together” trend that has now emerged.
Resource mentioned in the show:
- riege.com
Subscribe to the podcast in iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick, CEO
chain.io
PROFILES
SUPPLY CHAIN CONVERSATIONS
—————————————————
EPISODE 4 WHAT IT TAKES TO MOVE MULTIMILLION DOLLAR PIECES OF FINE ART WITH JOHN O’HALLORAN —————————————————
Welcome to Episode 4 of Profiles, a podcast centered around supply chain conversations hosted by Brian Glick, founder and CEO of Chain.io.
Our guest this week is John O’Halloran, President of the Fine Arts and Security Group at Masterpiece International Ltd. John brings an interesting twist to the supply chain industry through his experiences moving multimillion dollar, and sometimes priceless fine art.
“It’s a very niche business that we do; not a lot of people know about it. People go to museums and galleries and they see artwork on the wall and they don’t think about how it got there…”
Listen in as Brian and John discuss:
- How John got into the logistics business specifically working with fine art supply chains
- What is unique about fine art logistics
- The difficulties in finding the right kind of staff for this supply chain niche
- Advice for people coming into this industry that John wishes he had known when he started
- Some of today’s supply chain challenges
- Challenges with carriers or working with airlines to keep things moving
- How much of what John does overlaps with a traditional freight forwarder, and how much is isolated and unique
- What’s next for Masterpiece International Ltd.
- The next wave of challenges for which the supply chain industry needs to prepare
Links and resources mentioned in the show:
- Turtle Unltd. (art crate discussed during show)
- Masterpiece International Ltd.
Subscribe to the podcast in iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick
chain.io
PROFILES SUPPLY CHAIN CONVERSATIONS —————————————————
EPISODE 3 BRYAN EICHENBERG OF FREIGHTSNAP ON PALLET AND PARCEL DIMENSIONERS, AUGMENTED REALITY, AND FINDING A FISH IN A LOADING DOCK IN MEMPHIS —————————————————
Welcome to Episode 3 of Profiles, a podcast centered around supply chain conversations hosted by Brian Glick, founder and CEO of Chain.io.
Our guest this week is Bryan Eichenberg of FreightSnap. FreightSnap is a really interesting company that has developed a modern cost effective device for measuring freight, all the way from individual cartons to full sized pallets and irregular shaped products. These devices and apps are all cloud connected and they make freight operations way more efficient with a really fast ROI. As part of the Chain.io network, we can connect FreightSnap's devices directly to your TMS or ERP for a seamless dimensioning experience. One of the things that we found really interesting in this conversation is how Bryan and his family found themselves in the logistics business. So many of us come up directly through operations and it's great to have a fresh outside perspective on the industry.
“It is always a tough thing to introduce any change to anyone’s process, but we try to make that as smooth as possible.”
Listen in as Brian and Bryan discuss:
- How a dimensioner works and what it was like introducing it to an unfamiliar industry
- Advice for developers trying to introduce process changes
- Augmented reality and direct integration updates to the FreightSnap App
- The craziest package Bryan’s ever dimensioned
Links and resources mentioned in the show:
- freightsnap.com
- FreightSnap’s LinkedIn Page.
- FreightSnap’s Facebook Page.
Subscribe to the podcast in iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick
chain.io
PROFILES SUPPLY CHAIN CONVERSATIONS —————————————————
EPISODE 2 CATHERINE COOPER ON CHANGE MANAGEMENT, INTERNAL COMMUNICATIONS, AND DEFINING SUCCESS —————————————————
Welcome to Episode 2 of Profiles, a podcast centered around supply chain conversations hosted by Brian Glick, founder and CEO of Chain.io.
Our guest this week is Catherine Cooper. Educated as an engineer, Catherine has dedicated her career to the logistics industry with the last 18 years in top leadership positions (CIO of a $1 Billion global logistics service provider and president of two successful consulting firms). She founded World Connections in 2006 where she works with senior executives from Fortune 500 companies, private equity firms, and global logistics service providers who partner with Catherine to develop innovative solutions at the intersection of technology and people. Recent clients include QVC, Coca-Cola Enterprises, and Gap Inc.
Catherine's articles on leadership, project management, technical trends, and change management are published in these industry journals: Inbound Logistics, Food Logistics, IIE Solutions, Operations and Fulfillment, and Distribution Management.
The real definition of success to the wife of the climber and the children of the dad who’s climbing is getting down the mountain and coming down alive…
Listen in as Brian and Catherine discuss:
- How Catherine got into the supply chain business and why she decided to stay
- The evolution of change management in regards to people vs. technology
- Tips for how to keep change management in scope
- Why Catherine founded her business, World Connections
- What Catherine wishes she had known at the beginning of her career that she’s learned since
- The challenges that folks who are new to the supply chain industry face today
- Best practice for handling employee mistakes, especially in light of how costly supply chain mistakes can be
- The balance between A.I. tech and human involvement in supply chain processes
- Upcoming challenges that logistics practitioners need to be aware of
- Whether best practices for brand messaging should also be applied to internal communications regarding change management and project implementation
- The importance of leaders to openly communicate risk so that it is shared by more than just the person in charge
You need to help your team understand the difference between no evidence of risk, and that that is not evidence of no risk. Try to explain to them that these are the things that are out there, do we all agree we’re going forward with this level of uncertainty? Do we all agree this is a risk? And I think getting people to share the risk with you will certainly help you in your career because it becomes a thing where you’re the leader of the discussion but not the sole owner of all the problems.
Links and resources mentioned in the show:
- World Connections
- “When the Chain Breaks”, an article from The Economist
Subscribe to the podcast on iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick
chain.io
PROFILES SUPPLY CHAIN CONVERSATIONS —————————————————
EPISODE 1 SCOTT CASE, THE FUTURE OF SUPPLY CHAIN MARKETING, AND THE ATTACK OF THE ROBOT OVERLORDS —————————————————
Welcome to Episode 1 of Profiles, a podcast centered around supply chain conversations hosted by Brian Glick, founder and CEO of Chain.io.
For our inaugural guest, we have Scott Case, the founder and chief storyteller at Position Global. Scott has been in transportation his whole life, literally. His father worked for a major Japanese freight forwarder before Scott was born, and Scott grew up in customs brokerage and freight forwarding. After graduating from Northwestern University, Scott earned his customs broker's license and as handled air and ocean import and export for his entire life. He served on the NCBFA Board of Directors for Chicago and a number of their committees focusing on air freight, carrier relationships, and freight forwarding.
Since 2012 Scott has helmed Position Global. Scott's firm focuses on branding and marketing needs of companies in and around the logistics industry and does everything from website design to content creation. They do digital and print advertising and audio and video production. In addition to being available the support chain.io customers and partners, Position Global is also our marketing firm here at Chain.io.
Think about the things that we move. It could be antique vehicles, classic cars, giant projects, live event logistics. I mean there's things that we move that our customers may not see and we have a chance to…give people visual access into what I'm doing.
Hey if you're standing inside of an empty 747 loading classic cars, take a picture, take a video of that because not everybody can get onto a ramp to get into an empty freighter to watch their cargo get loaded.
Listen in as Brian and Scott discuss:
- How Scott got into the supply chain business and what caused him to stay in the space
- Things people should be looking at to understand how to talk about accelerating their marketing or how to bring this idea to a CEO or the owner of a small company to sell it internally that marketing is even a problem they should address
- Marketing around your company’s differentiator, and why the marketing focus might need to be both outward to potential customers and inward to your own team
- Inbound marketing vs brand marketing
- The future of the supply chain industry and how its changing
- Challenges and/or opportunities for people just getting into the supply chain business
While the opportunities for some of the more basic manual components of lumping boxes may be dwindling as as the optimization and some of the handling gets more sophisticated, people who have an awareness of how things connect either domestically or internationally are always going to be in demand.
Links and resources mentioned in the show:
- positionglobal.com
- Air Cargo Forum
- WESCCON
- Conference of the Americas
Subscribe to the podcast on iTunes or wherever you get your podcasts so that you’re updated when we post a new episode!
Take care, and until next time,
Brian Glick
chain.io