Flying Solo: Recent Episodes
Flying Solo
The show for those starting or running a one person business, hosted by Cec Busby. With over 100,000 members and stacks of resources, Flying Solo keeps you on track.
If presenting to an audience or pitching to clients is part of the bread and butter of your business, then today's guest has some fantastic strategies to share. David Fish is a renowned keynote speaker and author whose new book, What It Takes To Create Winning Presentations, delivers some fabulous advice on how to employ storytelling to connect, engage and convince. If you’d like to become a more effective communicator, listen up as David has a wealth of experience in the advertising industry, working on strategic thinking and creating impactful campaigns for big brands. While his keynote 'Attitude for Altitude' catapulted him onto the world speakers stage with its message of personal growth and triumph over adversity. So buckle up as we this inspiring aviator takes flight on the latest episode of Flying Solo.
Key Topics and Talking Points Telling your story effectively - Ineffective content delivery hinders the impact of great ideas and strategic thinking - Emphasis on story structuring and content organization, not just presenter skills - Significance of structuring and delivering information in business presentations From Blimps to Flying Solo - David's childhood fascination with blimps and their town's history of airship production - Career plans to become a blimp pilot disrupted by a bankrupt airship company - Transition to becoming a pilot and blending aviation with their work Strategic Thinking in Advertising - Advertising as a means of communication and making brands famous - Experience in advertising, including strategic thinking and creating television and billboard ads - The role of identifying the target audience and creating compelling, meaningful content When strategy and passion combine - Working with companies of all sizes to bring strategy to life and improve communication - Applying the discipline and culture of aviation to strategic execution in business - Blending 30 years of marketing experience with a passion for flying and aerobatics Resilience and Personal Growth - David diagnosis of leukemia and reflection on identity and priorities during treatment - Discovering the importance of flying and personal growth, setting boundaries, and prioritization - Sharing their journey to inspire others to reassess their own lives beyond their health experience.
Timestamped overview [00:01:15] Fascinated by blimps, wanted to be pilot. [00:06:17] Leukemia diagnosis leads to personal reflection and change. [00:11:40] Cancer patient defies doctors to fly aerobatics. [00:14:48] Aviation's discipline and culture of learning. [00:19:20] Clarity and conciseness are crucial for effective presentations. [00:21:45] Engage audience, tell compelling story, and conclude journey. [00:25:40] Strategy consultant works with companies embracing change. [00:28:50] Positive reflection on transformative past experience. [00:31:56] Unconventional route leads to finally flying a Blimp.
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In today's episode, Andrew May, shares an incredible story of transformation and entrepreneurship. Brace yourself for a tale that involves gambling syndicates, art galleries, and even a Ferrari. But it doesn't stop there! Andrew also dives into his journey as a performance and mindset coach; shares the rituals and lessons that have helped him assist 1000s of business owners, elite athletes and corporate leaders to become more focused and productive and explains where culture and values sit when it comes to creating a positive work and home life.
Key Topics 1. The Power of Morning Rituals - Resetting the body clock and optimizing cortisol levels - Morning sunlight and physical movement to increase alertness - Delaying caffeine consumption for sustained energy 2. Aligning Values with Work - Shift in mindset due to COVID-19, prioritizing purpose and meaning - The possibility of finding a job that aligns with values and provides financial success - Importance of self-awareness in determining success and refusing to work with companies lacking self-awareness 3. Creating a Positive Organisational Culture - The role of leaders in setting the tone and culture within an organization - Social contagion theory and how individual behaviors influence the overall culture - Managing physical, psychological, and emotional states to contribute to a positive working environment 4. The Impact of Fitness on Personal and Professional Life - Personal training business and the benefits beyond physical fitness - Positive effects on creativity and cognitive processing capacity - How improved well-being leads to better business performance 5. Pursuing Passion and Taking Calculated Risks - Prioritizing passion and fulfilment over solely focusing on making money - The importance of taking calculated risks to pursue one's true passion - Reflecting on career choices and making decisions based on personal interests 6. Strategies for Productivity and Success in Business - Unconscious behaviour and the importance of habit stacking - Planning the day as a warm-up for optimal performance - Utilizing check-ins and meetings for effective task management 7. Personal Journey and Business Growth - Transition from sports science to personal training business - Growth of the business and expansion into multiple locations - Pursuing higher education in coaching psychology to elevate the business 8. Lessons from Athleticism and Sports Coaching - Experiences as a junior and senior athlete in running and football - Lessons learned from coaching various sports teams - Applying knowledge of physiology and biomechanics to understand people in personal training
Time stamped overview [00:02:56] Choosing passion over money leads to success. [00:05:15] Finished degree, worked as strength/sprint coach [00:10:42] Gambling syndicate leads to transformative art gallery. [00:13:24] Personal training led to improved relationships and business. [00:17:39] Reset your body clock with morning routines. [00:21:53] Different energy personalities: gazelle, bear, tiger, dolphin. [00:26:15] Batching tasks massively helps with balance. [00:27:37] Habits matter. Daily planning is crucial. [00:30:43] Culture sets tone, affects entire organization. Toxicity spreads. [00:35:52] Admiral Wendy Malcolm emphasizes living by values. [00:38:21] COVID and business transformation. [00:42:06] Connect with nature, small joys fuel energy. Learn more about your ad choices. Visit megaphone.fm/adchoices
In today's episode, we delve into the concept of meaningful work and its importance in finding fulfilment in our careers. Our guest, Nina Mapson Bone, is the Managing Director of Beaumont People and an expert in helping individuals discover their unique path to career satisfaction. She shares her insights from decades of experience and stories from her new book, "Meaningful Work." Join us as we discuss how meaningful work can impact not just our personal lives, but also our businesses, recruitment processes, and overall culture. So, let's dive in and discover how we can find meaning in our work with the help of Nina Mapson Bone. Welcome to FlyingSolo EP 392: The Power of Meaningful Work. Learn more about your ad choices. Visit megaphone.fm/adchoices
In today's episode, we are joined by the incredible Leah Mether, a communication expert and author of the book Soft is the New Hard. Leah's expertise lies in helping individuals navigate the challenges of change, difficult conversations, and communicating more effectively. In this episode, we dive deep into the importance of curiosity and empathy in dealing with resistance to change, especially in the context of the disruptive changes brought about by the pandemic. Leah outlines eight reasons why people resist change and provides practical strategies to address each one. We also discuss the impact of change fatigue and the role of leadership in effectively managing change within teams. We also delve into the significance of soft skills in today's ever-evolving business landscape and why developing effective communication and emotional intelligence is crucial for success. So, grab your headphones and get ready to learn how to navigate change, communicate effectively, and ultimately thrive in this intriguing episode of Flying Solo with Leah Mether! Timestamped overview [00:03:20] The value of soft skills. [00:06:05] COVID impact: Different experiences and why communication is crucial. [00:12:29] Five elements for navigating uncertainty and change:: clarity, connection, candour, compassion, consistency [00:17:52] Resistance to change can be addressed through curiosity and empathy. Understanding the reasons behind resistance, such as lack of understanding or change fatigue, allows leaders to approach it effectively. Prioritizing changes and being mindful of people's capacity can help navigate and implement change successfully. [00:20:55] Approach for communicating change during uncertainty. [00:26:32] Setting expectations to avoid difficult conversations. [00:29:15] Communicate early, often, and with curiosity. [00:32:28] Taking personal responsibility for your communication. Key topics 1. Understanding and Addressing Resistance to Change: · Importance of curiosity and empathy in dealing with resistance · Eight reasons why people resist change and how to address each reason · Change fatigue as a common reason for resistance, especially during COVID-19 · Need for leaders to pace and prioritize change to avoid overwhelming teams 2. Effective Communication during Times of Change: · Importance of clarifying and checking expectations · Approach difficult conversations with curiosity and open-mindedness · Communicate early and often, even if it involves conflict or confrontation · Use different communication methods (e.g., team meetings, one-on-one conversations, emails) to effectively communicate change 3. Personal Responsibility and Accountability: · Importance of personal responsibility in improving communication and behavior · Model the behavior you want to see in others · Prioritize self-accountability before addressing others' poor behavior · Set clear expectations with your team to avoid tricky conversations and hold people accountable 4. Navigating Uncertainty and Change: · Five key elements for navigating uncertainty and change: creating clarity, connecting with curiosity and empathy, challenging with candor, coaching with compassion, and committing with consistency · Soft skills as the crucial "hard skills" for success · Recognizing the overlooked importance of developing soft skills · Future-proofing businesses and careers through the development of customer service and communication skills 5. The Impact of COVID-19 on Communication and Relationships · COVID-19's varied impact on individuals and teams · Generational differences in communication preferences · Need to be intentional and conscious about building relationships and improving communication, particularly during COVID · Communication's essential role in business success Learn more about your ad choices. Visit megaphone.fm/adchoices
Peter Baines is described as one of Australia's most effective solopreneurs. He's a former police officer and forensic investigator who's received the Order of Australian Medal for his humanitarian work as the founder of a well-known charity, Hands Across the Water. Founded by Peter in response to his experiences in Thailand following the Boxing Day tsunami in 2004, Hands Across the Water has since gone on to create homes and opportunities for thousands of children. Today Peter lives a life where purpose and passion align and he encourages everyone to do the same. So, if you've ever wondered how to find your purpose and make a real impact, Peter has some great advice on how you can marry the two. Learn more about your ad choices. Visit megaphone.fm/adchoices
Women in business, how are you doing? If the answer is less than stellar, the findings from a new report may explain why. Megan Della Camina joins us to unpack the findings from the Voice of Women at Work 2023 report and explains how we can better support women in their career development. Megan Della Camina is a passionate advocate for women's empowerment and progress in the workforce. She is the founder of women's leadership company Women Rising and is a sought-after expert on why we need to invest in authentic leadership that supports women to succeed. In this episode of Flying Solo, Megan unpacks: Key topics discussed in this podcast 1. The Importance of authentic leadership in small business:
Megan unpacks why authentic leadership is essential and why you need to be clear on your leadership style.
Understanding and meeting the needs of team members, considering strengths, equity, and equality
Challenges faced by small business owners in handling multiple responsibilities without infrastructure and support
- Assessing wellbeing and addressing burnout
The importance of self-perception and self-determination in assessing your wellbeing.
The high levels of stress and burnout over the past 18 months
Providing the necessary tools and environment for teams to thrive
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Prioritising well-being, managing stress, and workload
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Challenges faced by women in careers
Why maternal bias as the number one gender bias impacting women's career paths
The assumptions about women's interests and commitment after becoming parents- Structural factors and biases to be addressed to support women in their careers
- The Manager-Employee Relationship:
How the manager-employee relationship goes hand-in-hand with an employee's ability to thrive.
The importance of being seen, valued, and recognised in the daily grind of business
Celebrating wins, allowing for failures, and rewarding your team
- Fighting Bias in the Workplace
How can you flip the script to challenge your own internal biases?
Triggering awareness through self-questioning and analyzing thoughts
Recognising and challenging unconscious biases and assumptions. Intersectionality and bias: How to move past intersectional biases.
Tapping into values as a leader to address bias across the board
Episode timestamps
[00:03:02] Being clear on leadership in small teams.
[00:07:13] The impact of the lack good manager relationships.
[00:12:09] Perception of thriving versus burnout is concerning.
[00:14:24] Awareness of employees' well-being as business crucial. S
[00:19:15] Challenges women face due to maternal bias.
[00:22:56] Intersectionality, gender bias, ageism, sexual orientation. Supporting individual needs and authenticity.
[00:24:44] Leadership style, support, growth, well-being, bias.
Click here for full episode transcript. Host: Cec Busby Producer: Mikey Marren Guest: Megan Dalla-Camina. Find out more about Megan You can download the full Voice of Women at Work report here
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Are you desperate for some ‘clean air’ and room to focus on management, innovation and entering new markets for your small business? On this episode of Flying Solo, business mentor and author of the new book, Business by Design, Chris Green delves into the importance of prioritising where business owners and leaders spend their time in order to create effective business systems and build capacity for growth. Tune in to learn about delegating tasks to free up leaders to focus on company growth, and his best tips to take your business from overwhelming and chaotic to scalable and rewarding.
Topics covered in this podcast episode In this episode, Chris unpacks: 1. Building a transition mindset to play a long-term game Leadership pitfalls - ways to focus on improvement
Prioritising business owners' time to focus on growth and building capacity
Rewriting your job description
What should CEOs and business owners be focusing on?
- Creating systems to build your business How to enhance team alignment and success
Capturing knowledge to empower your team
Structure, skills, retention + career paths in small business
- Leveraging teams' expertise The importance of establishing the right culture and strategy in a business
Building the capacity of your people
How a clear vision and direction for the business attracts the right skills
Episode timestamps
[01:08] Chris’ journey from law courts to pubs to consultant and author
[03:42] Formulating a winning business strategy - a mindset shift for business owners
[08:20] Common organisational mistakes for small business owners
[10:21] The importance of a modernised operations manual
[13:06] Stepping into a leadership role as a business owner
[16:03] Why culture and strategy go hand in hand
[19:46] Expanding your team as a sole trader
[22:52] Goal-setting tips: Inspiration vs strategy
[25:19] Business systems to help meet goals
[27:05] The problem with ‘media’ statistics about small business
Click here for full episode transcript.
Host: Cec Busby Producer: Mikey Marren Guest: Chris Green – visit Chris' website or buy his book Learn more about your ad choices. Visit megaphone.fm/adchoices
As a small business owner, you may feel out of your depth when it comes to leading a team, but as we all know – teamwork makes the dream work! On this episode of Flying Solo, team performance expert and author of Teams That Swear By Each Other, Not At Each Other, Adrian Baillargeon, delves into the art and science of high-performing teams and explores how to build a strong and cohesive team that is aligned to the success of your business. Tune in for practical advice on the challenges of leadership for small business owners, tips for troubleshooting tricky team dynamics, and how to improve clarity, alignment and strong relationships amongst your employees. BONUS! And as an added bonus, Flying Solo listeners can score a FREE downloadable copy of Teams That Swear By Each Other, Not At Each Other for a limited time with the coupon code: swearbyflyingsolo. Head to teamsthatswear.com to redeem, but act quickly as the offer expires at midnight on Friday, 21 July! Topics covered in this podcast episode In this episode, Adrian uncovers: 1. The keys to team success The art and science of high performing teams
Why relationships, clarity and alignment are crucial in teams
Navigating team dynamics - roles, responsibilities and behaviours
The difference between finite and infinite goals
- Aligning your team’s purpose How to turn a shining, sinking or spinning team into a shining team
Building strong relationships
Addressing alignment and team issues
The importance of sharing individual KPIs for team cohesion
- How to be a better leader When to be a teacher, a director or an empowerer
Intentional leadership - the cost of complacency
Improving conversations and decision-making
Episode timestamps
[01:10] The hidden power of swearing in teams
[04:30] The art and science of high performing teams
[07:32] Roles and responsibilities: The importance of clarity
[10:44] Building trust and a psychologically safe workplace
[12:00] Team dynamics: Sinking, spinning, spiking or shining?
[16:16] Problem-solving: How to help a spinning team shine
[20:54] What ‘winning’ looks like: Finite vs infinite games
[26:18] Leadership challenges: When to be a teacher, a director or an empowerer
[28:21] Small business owners: Learning to be a leader
[30:40] The cost of complacency in leadership
Click here for full episode transcript. Learn more about your ad choices. Visit megaphone.fm/adchoices
If financial freedom feels like a pipe dream, this week’s guest is here to set you on the right track. Financial expert and author of Financially Fit Women, Amanda Thompson, joins us on the Flying Solo podcast to reveal the biggest hurdles to reaching financial wellbeing, and how to overcome them. Amanda shares invaluable tips and advice, from retirement planning and understanding superannuation, to investment opportunities and building better cash flow in your business. Tune in to find out how to become confident with your financial decisions and learn the money saving hacks that will allow you to have the money you need to live the life you want. Topics covered in this podcast episode In this episode, Amanda unpacks: 1. Simple steps to rewriting your own money story
Knowledge-gathering is the key to getting started
Taking small steps to build financial confidence
Action plan for debt, investment, superannuation, cash flow and estate planning
Aligning financial life with personal values for success
- Key factors holding you back from financial literacy
Understanding your money and personal motivations for business or financial success
Taking a reality check on debt and credit
Financial crisis hotlines and government-funded financial counselling services
Impact of 'buy now pay later' schemes on lending capability
- Practical budgeting tips
Understanding superannuation and investments
Gaining access to finance in business
Online tools to help with financial planning
Empowering women’s confidence in financial decision-making
Episode timestamps
[01:54] The importance of financial empowerment for women
[05:32] Understanding your cash flow to strengthen your budget
[08:36] Hurdles to women accessing business finance and how to overcome them
[10:55] Building financial confidence in investment decisions
[13:10] Why retirement planning from a young age matters + online tools to help
[15:44] Understanding the debt trap – credit cards, payday loans + buy-now-pay-later schemes
[18:20] Aligning financial goals to personal values = the key to success
[21:36] Empowering women’s financial literacy – where to begin
[25:03] How auditing your superannuation fund leads to financial confidence
Whether you're looking to buy a business or you're in the market to sell, today's guest has you covered. Kobi Simmat is a business coach, entrepreneur and the author of How To Build A Business Others Want To Buy. After successfully growing and selling his own businesses, he's learned some top tips every business owner should know. He joins us this week to share just what it takes to differentiate your business from its competitors and set it up for a successful sale. He delves into the tax implications and best timings for sale, plus explains the most common mistakes entrepreneurs make and what makes a business worth buying. Tune in to learn his top tips for buying or selling a business, and the importance of building an exit strategy into your business from the very beginning. Topics covered in this podcast episode In this episode, Kobi explores: 1. The financial implications of buying or selling a business
Understanding the value of the business
How to maximise profit post-sale
Current market trends in business valuations - when is the best time to buy or sell?
Why timing is everything and can depend on your age
The problem with investor funding and raising capital
- Navigating the negotiation process
Protecting your interests - the importance of skilled advisors for optimal business sale
Business valuations and market pricing: Strategies for selling in the current climate
Tax considerations in business sales
- Crafting the perfect exit strategy
Importance of having an exit strategy and business continuity plan
Ensuring financial stability and succession
How to build a business with potential for future saleability
Characteristics of ideal businesses for investment – why recurring revenue matters
Overcoming the fear of rejection: Empowering small business owners in pricing
Episode timestamps
[02:21] Kobi’s journey to self-made entrepreneur.
[05:12] The keys to a successful side hustle - repeatable and profitable
[08:01] Forget fear of rejection - price is the simplest way to differentiate quality
[12:25] About the book: How To Build A Business Others Want To Buy.
[16:09] What makes a business worth buying? Metrics, profitability, recurring revenue
[21:40] Common small business mistakes: avoiding tax, unprofitable expenses
[26:02] Effective ways to market a business to attract the best potential buyers
[28:12] What makes a business attractive to a potential buyer
[31:43] Negotiating the right price when buying or selling a business
[36:57] Timing and tax implications when selling a business – why your age matters
[43:05] The problem with investor funding and raising capital
AI isn’t going anywhere, so this week, we're diving headfirst into the world of artificial intelligence and how it can revolutionise your life and business. Donna McGeorge, acclaimed productivity expert and author of the new book, ChatGPT Revolution: How to Simplify Your Life Admin with AI, explains how ChatGPT and other AI tools can save you time, help you stress less and put an end to repetitive tasks. If you want to inject some creative spark back into your business and life, tune in for Donna’s practical tips, fun ideas and invaluable insights. Topics covered in this podcast episode In this episode, Donna unpacks: 1. Helpful ways to use AI chatbots like ChatGPT in business and life Delegating repetitive or standardised written communications such as job ads, role summaries, emails, etc.
Delegating time-consuming business admin tasks such as data entry, business manual updates, etc.
Personal inquiries such as meal plans and family entertainment ideas
Boosting creativity - crafting email and customer responses, articles and more
The difference between GPT-3 and GPT-4
- Crafting excellent prompts for better AI output The quality of AI output improves with detailed prompts
Output quality can vary due to logic, predictability and probability
ChatGPT is not Google - have a conversation to train your chatbot!
How feedback improves the AI assistant's response
The three Ps of effective prompts: perspective, purpose and personality
AI requires human input such as fact-checking and editing for best outcomes
- Common fears and concerns about AI
Job displacement: Why AI is predicted to create more jobs than it takes
Combatting misinformation: AI output requires human interaction for factual results
Managing security concerns: What you should not share with chatbots
Inadequate AI-generated responses: Why you shouldn't give up
Episode timestamps
[01:07] About the book, ChatGPT Revolution: How to Simplify Your Life Admin with AI
[03:53] Improving small business productivity with AI
[06:48] The importance of crafting effective prompts for correct output
[11:20] AI vs human admin: Better out comes together
[13:20] Repetitive business and life admin tasks perfect for AI assistance
[17:12] Job displacement – should we be worried about AI?
[18:21] Common chatbot mistakes people make
[19:50] The three Ps of great prompts: Perspective, Purpose, Personality
[23:03] “An extraordinary thought-partner”: Using AI for creativity boosting
[24:10] ChatGPT data limitations: GPT-3 vs GPT-4
If you’re ready to make the shift from procrastinator to productive force to be reckoned with, listen up. Sam Tornatore is a performance coach, neuro change practitioner and productivity expert who has been helping business owners and professionals overcome procrastination and achieve their biggest goals for 20 years. In this episode, Sam unpacks the causes of procrastination, from common fears to outdated belief systems, and shares his best advice to overcome them. He reveals his top tips for reaching peak productivity and the power of investing in yourself to create the success you wish for. Tune in to find out how to identify your own causes for procrastination and the steps to take to kick procrastination to the kerb. Topics covered in this podcast episode: 1. Identifying procrastination Procrastination robs us of our right to be excellent
Awareness to action - the keys to overcoming procrastination
Reasons we procrastinate and signs to watch out for
Common fears and stepping out of the comfort zones they create
Overcoming our inability to take action, making excuses and blaming others.
- The power of investing in yourself and pursuing passions Putting yourself first is necessary for success – treat yourself like a VIP and others will too
Building self-awareness, taking responsibility and changing your narrative
The importance aligning goals to your core values - Passion cannot be imposed on us by others
How to identify and eliminate limiting belief systems and fears
- Goal-setting and productivity The power of rewards for consistent action - not just achievements
Avoid setting overwhelming goals - how do you eat an elephant?
Guarding your time - setting conditions for uninterrupted work increases productivity
How to create a distraction-free environment to achieve maximum productivity
Episode timestamps
[02:45] Procrastination root causes – what’s stopping you from taking action?
[06:52] Awareness stops procrastination; excuses are warning signs.
[09:08] Common fears that cause procrastination.
[12:32] Changing the narrative and challenging childhood belief systems.
[17:36] Identifying your passion is imperative to caring about goals.
[20:57] The power of breaking down goals + rewards for consistent action.
[25:26] Creating a fortress around time is key for productivity.
[28:43] Struggling to disconnect and focus? You might be a control freak.
[32:22] Setting the right conditions for peak productivity.
[36:06] Invest in yourself: the final piece of the procrastination puzzle.
Could your customer service culture use a boost? Monique Richardson is the author of They Serve Like We Lead and a service expert who has spent decades helping businesses big and small deliver exemplary customer service. On this episode, Monique reveals the alarming increase in customer abuse and aggression since COVID and shares the importance of having clearly defined policies to address it. She also discusses how organisations can improve their service levels and the practical application of servant leadership to drive success. We touch on the role of service leaders in organisations, the importance of making customer service a part of the culture, and how to recognise and motivate team members to deliver excellent customer service. Tune in to get valuable insights on how to improve your organisation's customer service and leadership. Topics covered in this podcast episode: 1: Handling customer aggression - 400% increase in customer abuse/aggression during and since COVID. - Clearly defined unacceptable customer conduct policy should be in place and communicated to customers and team members. - Safety and wellbeing of team members should be the top priority, and they should never be left wondering what to do - Induction training in an organisation should include an element of customer service. 2: Improving service levels in organisations - Mediocre service needs to be examined to understand why it is happening. - Poor service can be caused by factors such as lack of technology, training, standards or behaviours. - Understanding the reasons for low service levels and identifying solutions to elevate the service experience. - The servant leadership philosophy - serving first and leading second. - Organisations that have adopted servant leadership have shown profitability and business success. - The practical application of servant leadership can have positive impacts on people, organisations, culture and customer experience. 3: Characteristics of successful service leaders - The importance of self-awareness and the ability to identify strengths and weaknesses. - Service leadership involves both mindset and skills such as coaching, recognising good work, and providing feedback. - Leading by example is a crucial aspect of their leadership style and they have clear standards and expectations for their team. - Great service leaders are highly visible and provide coaching, feedback, recognition, and reinforcement to their team. - To provide the best customer experience, leaders should provide training and development opportunities, such as interpersonal skills or managing difficult customer behaviour. 4: Integrating customer service into organisational culture - Customer service should be integrated into daily team meetings and catch-ups, rather than being a one-off topic. - A culture of taking care of customers and employees is key to success. - The commitment to excellence and a focus on customers and employees must be unrelenting every single day to achieve desired outcomes. - The importance of collecting compliments and sharing positive feedback with the team to recognise good work and boost motivation. - Encouraging teams to share their own ideas on how to improve the customer experience, especially those on the front line who interact directly with customers. Episode notes
[02:09] High tech, high touch plus empathy – the customer service holy grail.
[04:17] Why leadership's impact on customer experience is crucial.
[07:12] Practical roadmap for service leaders' and team improvement.
[11:14] Customer service audit tips - analysing problems and pain points.
[14:29] Complaint handling tips to improve your team’s confidence.
[16:16] Increasing customer aggression since pandemic – keeping staff safe.
[22:05] Improving customer service - capture complaints, share compliments.
[23:53] The power of servant leadership: serving first, leading second.
[26:34] Building a customer-first culture into day-to-day business.
Andrew Griffiths is a bestselling author, entrepreneur, business strategist and global presenter who loves nothing better than helping businesses both big and small succeed. He’s perhaps Australia’s most prolific small business author with 14 books to his name and his latest tome, Someone Has To Be The Most Expensive – Why Not Make It You, is one that is sure to resonate with anyone looking at how to price their products or services. He joins us on the Flying Solo podcast to share his top small business strategies. Learn more about your ad choices. Visit megaphone.fm/adchoices
Richard Turner is a renowned Australian entrepreneur, innovator and business leader. He’s a former Australian Entrepreneur of the Year and the founder of several billion-dollar companies. When it comes to entrepreneurship, Richard is an expert. He’s a specialist in re-invention and industry disruption. He is passionate about sustainability and wants to assist businesses in achieving their purpose and potential. He’s the author of The Essential Entrepreneur, and if you want sound advice on the fundamentals of business success, Richard should be your go-to. Learn more about your ad choices. Visit megaphone.fm/adchoices
If you want to know how to put the human back in your business, today’s guest Renata Sguario has the answers. Renata has spent the past three decades helping people unlock their potential with her work in the learning and development space. Then in 2019, she kicked corporate to the kerb to embark on her own to business – launching MAXME. Her mission: to democratise human skills development. If you want to tap into your strengths, connect to your purpose and develop the skills you need to succeed, Renata has some great advice. Learn more about your ad choices. Visit megaphone.fm/adchoices
Joe Hart is an organisational psychologist and founder of True Perspective: A leadership development practice. He is a highly experienced executive coach, speaker, trainer, and facilitator and if you’re looking for someone to help you to drive honest conversations, build trust and create meaningful change in your business – Joe has some great advice. He joins us today to explain how his role as an organisational psychologist helps business owners connect and communicate with both their customers and staff. Plus shares his top tips for dealing with difficult conversations and customers. Learn more about your ad choices. Visit megaphone.fm/adchoices
Dr Amantha Imber has spent years helping people do their best work. As a behavioural psychologist, she knows exactly what it takes to harness your habits to dominate your day. She’s helped 1000s of business leaders and business owners to become more effective and productive. And with her podcast, How I Work, she shares how to bring the joy back into your workplace. She’s here today to share some of that wisdom. Learn more about your ad choices. Visit megaphone.fm/adchoices
Want to know the secret to attracting money and building wealth? Today’s guest, Steve McKnight, may just have the answer. Steve believes attracting money is a skill that can be learnt by anyone – AND – it’s easier than you think to move from simply surviving to thriving. So, if you want to know how to manage and multiply your money, and how to make your wealth count by giving it real meaning, Steve is your guy. His latest book, Money Magnet, reveals the truths and tools you need to know to reshape your mindset, and he joins us today to share his insider tips for building wealth. Learn more about your ad choices. Visit megaphone.fm/adchoices
Today’s guest is Michelle Kvello. Michelle is passionate about entrepreneurship and small business success. As the director of Lantern Partners, a virtual CFO consultancy, she’s been helping startups and scaleups achieve their goals. But more recently, she’s launched a new venture – Corporate to Consultant – which is helping people transition from their office jobs into their own business, full-time. With so many Aussies ditching their day jobs to embark on their own – Michelle’s service couldn’t come at a better time. She’s here today to share the key steps you need to focus on if you’re planning to make the leap into flying solo. Learn more about your ad choices. Visit megaphone.fm/adchoices
If you want to build a brand that people want to buy from and invest in, today’s guest has some terrific insights to share. Ros Weadman is a communications and brand specialist with decades of experience. Her new book, Enhance Your Reputation, provides a practical guide to help you build a brand that is beloved. Whether it’s culture, communication or customer experience, Ros has real-world experience that can help you build a brand that people trust. Learn more about your ad choices. Visit megaphone.fm/adchoices
In this era of remote and hybrid work, the art of connection and communication has become more important than ever. This week’s guest knows a thing or two about the topic. Mel Kettle is the author of two books, ‘Fully Connected’ and ‘The Social Association’, and she shares some little-known secrets on how to communicate effectively and the role that self-care plays in the equation. At a time when burnout is an all-too-real issue for so many business owners, Mel's advice is just what we need to hear.
If you’ve ever been too scared to approach someone at a networking event, this week’s guest is going to leave you gobsmacked! Kaley Chu is the founder and author of 100 Lunches With Strangers, a movement she began just a few short years ago in an effort to cure her shyness and take her out of her comfort zone. Since launching, Kaley has had over 350 lunches with strangers, and now works with other people to help them build their confidence, grow their network and unleash their potential.
Tracey Ezard is a leadership and culture expert with decades of experience. When it comes to identifying the drivers for success, Tracey knows just how important purpose and culture are to the conversation. If you’re looking develop more empathy as a leader, and discover how to cultivate a culture of curiosity, Tracey has some great advice. She shares the three pillars of learning culture and explains why we all need to get beyond the culture of ‘nice’ to one that challenges us instead.
If you’re tired of putting all your marketing bucks into social media without much success, then today’s guest has music for your ears. Tanya Williams is a marketing maverick whose book, Sales without Socials, rethinks the way you market your business. Tanya has spent years helping small business owners and soloists make the most of their marketing spend and if you’re tired of overcomplicated funnels, expensive software, or fancy tools, Tanya has plenty of tips to help you fight the overwhelm.
Mel Schilling knows a thing or two about confidence - as the resident relationship advisor on Married at First Sight she’s helped guide the show’s couples through some rather rough patches. But long before she became a talking head on TV, Mel spent over 20 years as a psychologist and success coach teaching everyone from CEOs to business owners, actors and athletes how to be the best they can be. Now, she’s put all that advice into a new book, The C Word (Confidence), and she’s here with us today to share her top tips for shushing that inner critic and channelling your superpowers.
Roxanne Calder is an expert when it comes to the future of work. As the founder of EST10 she helps businesses both big and small, find their perfect staff. She’s spent over two decades working in the HR and recruitment space and what she doesn’t know about being employable is not worth knowing. If you’re wanting to safeguard your working future, Roxanne has plenty of great advice on why Australian businesses need to be looking at mature workers, reskilling and upskilling existing staff and keeping an eye out for headhunters. Yes, salary matters but purpose-led work and values are coming up trumps in attracting and retaining talent. Listen now.
Today’s guest is Joanna Oakey. Joanna has more than 20 years of experience helping small businesses grow and maximise their value. She’s the host of popular business podcasts The Deal Room and Talking Law, and the author of the new book Buy, Grow, Exit, which steps business owners through the three critical phases of business - acquisition, growth, and winding up. If you want to avoid mistakes that deplete the value of your business and grow your business with an end game in mind, Joanna has some great advice.
Today’s guests are Marissa McLoughlin and Annette Short, and together they are the mums behind Ugly Swan - a hairbrush range that puts an end to those ongoing screaming battles we have with our kids to brush their hair. The pair started the brand in 2017 with a great idea but no small business experience and today they’re turning over a million in revenue a year. They’re joining us today to share how they’ve grown the business, the role of influencers in their success and the joys of working in a business they believe in.
Donna McGeorge is a best-selling author and global authority on productivity. If you’ve got a hankering to learn more about how to make the most of your day - Donna has plenty of advice. She’s been helping CEOs, business owners and everyday Aussies up their productivity for years and her latest tome, The 1-Day Refund will help you take back time and achieve more by doing less. How good does that sound? So listen up, as Donna is going to share some of those secrets with our Flying Solo audience today.
Shalini Nandan Singh is a small business lawyer, a legal coach and the founder of Love Your Legals. Since starting her practice in 2015, Shalini has helped 1000s of business owners navigate the ins and outs of their legal obligations. Whether it’s providing support, advice, contract creation or templates for entrepreneurs and business owners, Shalini has the know-how that can help small businesses succeed. She joins us today to share some of her own business journeys and gives us her top tips for avoiding typical small business legal pitfalls.
Ian Whitworth, serial entrepreneur, former brand creative director and author of the new book, Undisruptable, stops by to talk risk, entrepreneurship and why we should all think about going into business for ourselves
John Gardiner is a thought leader in the small business space with decades of experience. From consulting to major shopping centres, to operating his own chain of sunglasses stores to starting IT businesses long before the internet was booming.
He’s had a lot of success and smidgen of failure but what he’s learned over the years about business is enough to fill a book. So, it’s wonderful he’s finally written one – 3 Secrets to Business Success. If you’ve ever wanted to get a grasp on the fundamentals of business John has plenty of valuable advice to share and he joins us on Flying Solo to chat about all things business, from purpose to needs and wants to learning from failure.
Kaiying Chin is the Team Lead, Global Business Group, of Meta ANZ, which means she’s an absolute expert when it comes to small business in the ecommerce, retail, and consumer goods space.She knows everything you need to know about making the most of Meta’s products for small business. So, if you’ve got Faceboook or Instagram questions – she’s got the answers. She joins us today to share some tricks of the trade and give us the lowdown on upcoming digital marketing trends.
Olivia Jenkins specialises in advising businesses within the beauty, health, and fashion industries on all things strategy and marketing. She’s passionate about eCommerce and has over a decade of experience in helping brands find their feet - whether it’s with social selling or how to nurture their customers. Her client list reads like a who’s who of the wellness and beauty space and she’s here today to share some great advice on how to kick off your eCommerce marketing with a bang..
Michelle Bowden knows just about everything there is to know about speaking with confidence. When it comes to public speaking, Michelle is a master. She’s an authority on persuasive presentation skills, with over 23 years of experience. She’s a multi-million-dollar pitch coach and her client list reads like a who’s who of international business: She is the creator of the Persuasion Smart Profile®, a world-first psychological assessment tool that reports on your persuasive strengths and weaknesses at work and she joins Flying Solo today to share some of the secrets to persuasive presentations.
Liz Fleming is a business mentor and accountant who knows a thing or two about creating efficiencies. She previously worked for many years as a chartered accountant in the corporate world before ditching the C-suite life to go out on her own as an efficiency coach. She has a knack for helping small businesses understand how to streamline their processes and scale for growth and she hates wasting time. She joins me today to share some of the productivity hacks that will help you thrive.
Today’s guest is Tom Willis. When it comes to marketing, Tom’s a legend – apart from founding Marketing Trends – an agency that specialises in keeping the industry informed on the latest fads - he’s spent most of the past decade helping upskill Australia’s marketers and business owners on digital marketing as a lecturer at General Assembly. Along the way, he also had time to cofound Lawpath where he spends his day to day as its chief marketing officer. He joins us on Flying Today to share some of his secrets to successful digital marketing.
Today’s guest is Helen Baker. Helen is an experienced financial adviser, speaker and author who is absolutely passionate about helping people become financially literate and find financial freedom. She’s the spokesperson for online finance platform Money.com.au and joins us today to share some of her top tips for taking back control of your finances – including some timely advice around Tax Time for our small business listeners.
If you want to know anything about selling online Paul Waddy should be your go-to - He literally wrote the book on it. Paul is the author of Selling Online for Dummies, He’s an Advisory Board Member at the National Online Retailers Association and a Strategic Advisor at Wayflyer. He cut his teeth as the Head of Operations at super popular online fashion store Showpo and has founded serval businesses over the years. He's an eCommerce expert and he’s here to share some tips for small business owners on how to make the most of the online boom.
Simone Milasas is a serial entrepreneur and self-made millionaire. She drops by to chat business bravery. She talks about self-limiting beliefs, why you shouldn’t let your ‘I can’t’ hold you back and how to get back to the joy of business. (She's even written a book about it!). Drawing upon her own experience as a business owner, author and life coach she explains how you can take action and discover opportunities even during challenging times.
Today’s guest is Rowena Millward. Rowena is a personal growth and business expert. And when she’s not busy working with Fortune 500 companies she’s helping business owners learn to reframe their fears to thrive in work and life. With a background in psychology and neuroscience, Rowena has some great advice for what to do when life throws you a curveball – and she‘s here today to share how we can navigate challenges and change as an opportunity for growth.
Today’s guest is Chelsea Pottenger. Chelsea is an international motivational speaker, mindfulness and meditation coach and the founder of EQ Minds. Over the past few years, she’s worked with some of the world’s leading brands helping their teams build resilience and maximise their potential. She joins us today to share some actionable insights on how to invest in your mental and physical wellbeing and we chat about her new book The Mindful High Performer.
Professor Elaine Fox is one of the world's leading psychologists and performance coaches, and a renowned researcher in the area of resilience and mental wellbeing, she’s recently released a book Switchcraft, which shows you how to break out from rigid mindsets to restore your fulfilment, curiosity and zest for life. If you’d like to learn to be more agile and positive in your thinking and develop a mindset that will see you moving forward - then stay listening as Elaine has some great advice.
Today’s guest is Dr Ali Young. Ali is the author of Work Mamma Life, a new book that aims to unpack the chaos and calm, the joys and frustrations of life as a working mum. For most women motherhood involves a huge shift in their identity and work and life become a daily juggle. Ali reveals her recipe for having it all and delivers some fantastic tips on how we can avoid burnout, regain our passion and purpose and get back to doing what we love…. If you’re looking for a way to rediscover your joy as a working mum- Ali’s book is your guide.
Today’s guest is Cynthia Dearin. If you’re thinking of expanding your business internationally – Cythnia should be your go-to for advice. She’s one of Australia’s foremost experts on international markets and she’s recently put all her knowledge into a book: Business Beyond Borders to show Aussie business owners how they can take advantage of the international marketplace and carve out a place in the international stage.
Today’s guest is Milton Collins. Milton is a man of many talents. He’s the former CEO of Federation Square, where he spent his days running the Transport Hotel Group. He’s headed up an importing and distribution business and even spent time as the owner of a horse and cattle stud. He’s renowned for his business nous and is a sought after and award-winning business coach. Most recently he’s turned his hand to writing – and his new book Delight, Disrupt , Deliver is chock full of great advice for small business owners. he joins us to share some tips for business owners today.
Margie Ireland is an executive coach and psychologist and she absolutely loves what she does – encouraging people to be more resilient, confident and reach their full potential. She joins us today – to chat about her new book Happy Healthy Leaders, and explains how purpose and passion go hand in hand with success and why we all need to show a little more compassion.
Today's guest is Fleur Heazlewood. Fleur is the founder of the Blueberry Institute and a leadership expert in healthy, high performance. She’s passionate about workplace wellbeing and helps people from all walks of life find work-life balance without the burn out. She joins us today to talk about her new book, and shares her top tips for developing resiliency, increasing mindfulness and mental flexibility.
George Kazma is the cofounder of WAVES – the online retail destination for all the latest drops on hype sneakers and streetwear. George started the business as a side hustle from the family's spare room with just 5K of stock and in a few short years, WAVES has become the go-to destination for Aussie lovers of sneakers and streetwear. WAVES is a valuable lesson in how far you can go in business by sticking to your niche. George joins us to share the journey from spare room to warehouse and explains how influencers helped their brand go ballistic.
Tracy Sheen has worked in the tech space since the 1990s and is passionate about helping business owners understand and embrace tech. She’s known for delivering down to earth practical advice and for the past twenty years has helped Aussie businesses use tech to start, grow and prosper. She joins us today to explain how businesses can ditch their technophobia and make digital solutions work for them.
Katrina McCarter is a best-selling author, an international speaker and award-winning business owner and Australia’s number one expert on marketing with no money She’s the CEO and founder of marketing and research consultancy Marketing to Mums, and quite frankly she wears so many hats I’m surprised she’s not exhausted. She joins us to share some secrets and strategies for how to get the word out about your business without it costing you the earth.
Hayley De Angelis is a Melbourne based entrepreneur and self-confessed crystal queen. Hayley is the brains behind Cleanse and Co. She took her business from a loungeroom side hustle to seven figures in a few short years and has used her personal experience of the healing powers of crystals to develop a successful business. She joins us today to share a little of her journey.
Entrepreneur Carolina Giraldo had a successful fashion and lifestyle brand with multiple brick and mortar stores around the country. All that changed when COVID-19 hit in 2020. Eight months pregnant and dealing with massive outgoings and zero sales Carolina was almost overwhelmed by the stress, but she knew she had to come up with a plan and pronto! The previously shy founder turned to Insta and began building her brand online - successfully pivoting to an eCommerce model. She joins us today to share some of the lessons she learned along the way to becoming an Insta sensation and explains how she not only saved her business but has seen phenomenal growth over the past 18 months.
From building a seven-figure eCommerce business from his garage to coaching aspiring entrepreneurs, Alen Fu, co-founder of Cheeky Glo gives us the lowdown on how he's started multiple businesses, what it's like working with a friend and how TikTok has helped his brand become aneCommerce sensation!
Not everyone has the courage to leave their day job behind to start a business but that's exactly what Geoff Bannister did, leaving behind a six-figure salary to make the leap. Six years later Geoff's business is going gangbuster offering Sydney and Melbourne customers a home delivery gist service that sees 1000s of delivering balloons, bears, booze, DIY Packs and donuts landing on doorsteps every day. Geoff shares how he made the leap from employee to employer and grew his business from scratch to an empire!
In this last episode of our summer season sessions, we revisit our conversation with Natasha McNamara, a vocal coach who addresses how personal communication skills can impact your business.Natasha has worked with some of the nation's most prominent actors, politicians and business leaders, and she gives us the lowdown on the communication tools you need to set your voice free and let your presence shine through. Whether you're pitching a new product, presenting to a board or simply meeting with a client; clear communication and a strong presence are vital to success.
In this episode of our summer season sessions, we revisit our conversation with Ian Whitworth, serial entrepreneur, former brand creative director and author of the new book, Undisruptable, stops by to talk risk, entrepreneurship and why we should all think about going into business for ourselves
In this episode of our summer series, we revisit an interview with the co-founders of Project Optimism, Noirin Mosley and Jenny Boymal. Together they are on a mission to make the world a more optimistic place. Noirin and Jenny believe approaching life through rose-coloured-glasses is not only good for your mental health, it’s great for your business too. They are on a quest to introduce the power of optimism to more Aussies, and they have the science to back up their claims. So, If you’re someone who’s sees life through a filter of a glass-half-empty, take a listen and learn the tips to becoming more optimistic. Start your path towards optimism today.
In this episode of our summer season highlights, we revisit our inspiring conversation with PR agent Annette Densham. Annette is an expert at making lemonade out of lemons. In her 50 years on the planet, she's faced some major setbacks but has always managed to come through smiling. Her extraordinary resilience and humour have helped her face a life of challenges and in this podcast, she shares her story and tips for bouncing back from lives knocks and charting a path forward to success.You'll also get a few DIY PR hints along the way!
In this episode of Flying Solo's summer season sessions, we revisit Lucy Kippist's chat with Alan Stevens, Alan is the founder of The Science & Art of Reading People. In this episode, you'll discover how you recognise how to speak to people, in the way they want to be spoken to, even before the conversation begins. It's an art that can help you win customers and influence people. And guess what it all starts with what's written on their face,
Michael Zipursky is the co-founder of Consulting Success. For the better part of the last 20 years, Michael's been helping people make the leap from employees to business owners. And having piloted several ventures of his own along the way, he knows exactly what it takes to succeed in business. As the leader of Consulting Success, he's helped over 500 consultants develop their businesses to six and seven figures and he has some great advice for anyone considering entrepreneurship. Today he shares the steps you need to take to transition to a soloist or small business owner; explains how imposter syndrome could be holding you back – and finally, why you need to embrace fear, failure and purpose if you want your business to be a success.
Six years ago Geoff Bannister left the corporate world behind abandoning his role as Operations Manager at McDonald's to launch a business. The grand plan: to open a retro café with his wife Kristy. High on the list for the developing menu was custom doughnuts. It was while waiting for the café to be completed the couple cottoned on to the idea of a doughnut delivery service and Dr Dough Donuts was born. Those humble beginnings have spawned a seven-figure business that now delivers delicious sweet treats across Sydney seven days a week. Geoff shares how they went from café owners to founders of a doughnut empire and why customer service is the heart of this successful business.
Today’s guest is Natasha McNamara. In her role as a vocal coach, Tash assists everyone from actors to doctors to lawyers and business owners with how to speak with confidence. Whether you're preparing for a pitch or presenting to a board, there are skills and techniques you can learn to become a more confident presenter. Tash joins me today to reveal some of the secrets behind delivering a speech worth listening to – and how to speak with more clarity and purpose in your business and everyday life.
Today’s guest is Simone Simone Milasas, author of The Joy of Business and Getting Yourself out of Debt, Joyfully. Simone is a self-made millionaire, she runs several successful enterprises and has helped grow the mindfulness movement, Access Consciousness, to a global phenomenon. Simone’s passionate about helping people free themselves from negativity and limitations and she joins me today to share a little advice and some of her recent business journey
Carolyn Butler-Madden the founder of The Cause Effect. Carolyn is absolutely passionate about helping businesses big or small, connect with their brand purpose. She’s a champion of Cause Marketing and a big believer in using business as a vehicle to create social impact and empower change. Her philosophy of putting social purpose at the heart of a business is energising business owners around the country and capturing the hearts and minds of Australians. Carolyn is on a mission to accelerate this movement of business as a force for good.and shares the commercial impact of purpose-driven businesses and brands.
Janty Mohammed is the director of the Australian Institute of Internet Marketing Services (AIIMS). Janty is passionate about helping small businesses grow. He joins us today to talk through some recent trends – one of which – online reviews – is having a real impact on small business growth. And for anyone who has ever had a negative review, Janty gives us the lowdown on how to deal with it to turn your adversary into an advocate.
Serial entrepreneur and business owner Nic McClanahan has decades of experience running businesses and now she's brought that knowledge to bear to help women in business achieve success. Her new monthly program The Accountability Circle helps female founders connect, learn, and be held accountable by their peers. It also provides opportunities for referrals and doing business together.Nic believes accountability is essential to success and she joins us on the show today to share why we all need a bit of accountability in our lives and how it can help you grow your business.
Today’s guest is Claire Southall, a marketing expert and founder of the Customer Profiler. Claire has an obsession with putting the customer at the centre of the marketing journey and is a great believer in the power of data. She joins me today to share how small business owners should approach their marketing and how to distil the essentials in a marketing campaign.
We catch up with Kamal Sarma founder of Rezilium - a startup focussed on equipping teams and individuals with the right mindset to ensure success. Kamal recently joined forces with Luke Cook from Cuppa of Life and he’ll be sharing with us his experiences around mindfulness and connection as part of mental health month. Kamal spent several years as a monk so he knows a thing or two about the techniques required to strengthen our resilience and quiet our mind. Kamal joins us to explain why mental hygiene is so important to wellbeing and shares some tips and tools to improve your mental health.
Today’s guest is Rebecca Klodinsky founder of cult swimwear label, IIXIIST. Bec started her brand at the ripe old age 24 with just $2000 while studying a double degree at uni. Eight years later - and IIXIST is a household name – loved and worn by celebrities like the Kardashians and Rihanna. Bec joins us today to talk about how she grew her business to international success, the role of Insta and influencers in her success and how she championed sustainability and eCommerce long before they were popular.
Monica Meldrum is the founder and CEO of organic food brand, Whole Kids. Monica and her husband James poured their life savings into the startup and have grown the business from a tiny one product operation out of the family home to become the largest producer of organic snacks for kids in Australia.With a simple philosophy of unjunking foods and kids’ lives, Whole Kids has become a favourite with mums and dads around the country. But it all began with a desire to make an impact: to make the world a happier, healthier place for kids to grow up. Monica believes a healthier start in life leads to a healthier future and it's the guiding light behind Whole Kids.
Today’s guest is Simone Tully - the founder of the Organic Meats Group.Long before organic became fashionable, Simone was touting the benefits of organic farming from her cattle station in far west Queensland. Over the course of the last 30 years, Simone has created a global organic beef export business that has brought Aussie beef to the world stage. She’s here today to talk about her journey and the opportunities for women in agriculture.
Today’s guest is Kate Williams the founder of Nodo. After being diagnosed as a coeliac, Kate was struck by the lack of yummy baked goods on the market and launched Nodo to put the fun back into gluten-free. Her delicious doughnuts taste great and have been lovingly prepared with nothing but good intentions and the best ingredients. Kate is here today to share her small business journey and how she grew Nodo from a pop-up store to a thriving business
On this episode of Flying Solo, we catch up with Michelle Youl, the founder of Furever After, a service that helps grieving animal lovers farewell their pets. When Michelle’s beloved furbaby died she was dismayed by the treatment she received when laying her pet to rest. Determined no other pet owner would be treated without compassion she launched Furever After and found her passion. She joins us today to talk pets, people and purpose.
Today’s guest is Tina McIntosh the founder of Brain Changer. After over a decade of suffering chronic pain, Tina was desperate for a solution, when she stumbled upon the work of Professor Lorimer Moseley and Dr David Butler and their book, Explain Pain.After reading their book, something clicked and after further research - Tina developed Brain Changer - as a digital self-management system that put neuroscience into pain management. The idea: to help people rethink their way to a pain-free existence. Brain Changer was the ACT winner of our Innov8rs competition and Tina is here today to share a little of her journey.
Steve Liddell the founder of Street Science. Steve is passionate about all things STEM and wants Aussie kids to be passionate about them too. He started Street Science in an effort to bring science to life. His engaging shows and hands-on workshops put the fun back into facts. He’s gone from a veritable one-man band to a team that tours the eastern seaboard firing up kids' love of learning. Steve shares his entrepreneurial journey from side hustle to thriving business.
Today’s guest is Joanne Stutley, founder of Darlin’ Dal. Jo really believes that food is not only nourishment it’s medicine. So much so that she left behind a career as a nurse to pursue one focusing on ayurvedic techniques. These studies have come to fruition with her business Darlin Dal. From her café, Jo spruiks the good word on the healing powers of dal. She dropped by today to share with us her journey to entrepreneurship and explains why we all need to think more about the vitality of our gut.
Nicole Prudames CEO of Bush Medijina. This first nation business walks in two worlds as it brings together the knowledge of the local elders to create a business that delivers products that use native botanicals to make healing remedies available to all.Bush Medijina operates from a little shed on a remote island off the coast of the Northern Territory. It’s run by elders and members of the community and is a wonderful success story and our NT winner of our Innov8rs competition
Catherine Randabel is the creator of the HeadBed. This innovative invention helps put an end to pain at the salon sink. Catherine’s HeadBed is also an incredible safety device, saving hairdresser's customers from potential health risks. She shares her entrepreneurial journey and how she’s grown HeadBed to be a must-have salon product.
In this episode of Flying Solo we meet Julie Hirsch one of the cofounders of Eloments Vitamin Tea. Julie’s brews are refreshing and tasty and have a positive impact on your health and the planet. She shares the journey behind this purpose-driven business and explains how you can merge purpose and passion to create a business with impact.
Serial entrepreneur Ben Lipschitz drops by to give us the lowdown on his latest startup, FoodByUs. Ben is passionate about bringing innovation to the hospitality industry and FoodByUs is helping him do that - by connecting hospitality businesses with local producers to get the best deals and products for their business. Ben's business is leading a tech revolution in the sector and despite the challenges of COVID-19, FoodByUs is going from strength to strength.
On this episode, we talk to with the co-founders of Project Optimism, Noirin Mosley and Jenny Boymal. Together they are on a mission to make the world a more optimistic place. Noirin and Jenny believe approaching life through rose-coloured-glasses is not only good for your mental health, it’s great for your business too. They are on a quest to introduce the power of optimism to more Aussies, and they have the science to back up their claims. So, If you’re someone who’s sees life through a filter of a glass-half-empty, take a listen and learn the tips to becoming more optimistic. Start your path towards optimism today.
What began as a student job to make ends meet has blossomed into a successful business for Avi Efrat. Abi's passion for art has translated to a bespoke framing business for artists and everyday consumers. His passion to deliver fast, economical, beautiful and sustainable products always puts the customer first.
Edwina Sharrock started Birth Beat as a passion project after discovering a lack of access to essential prenatal services whilst pregnant with her first child. Several years later her passion project has become an award-winning business and earned her an Order of Australia for her efforts. With a third of maternity wards closed in regional Australia, her proposition: to make prenatal education and child safety education readily available has assisted 1000s of Australians. It has proved so successful its earned her a place at the Cartier Women's Initiative: an international entrepreneurship program. Edwina drops by to reveal her journey to becoming a social entrepreneur.
Ian Whitworth, serial entrepreneur, former brand creative director and author of the new book, Undisruptable, stops by to talk risk, entrepreneurship and why we should all think about going into business for ourselves
Vicki Lyon is the founder of Sophisticated Cocktails. When lockdown hit and people's turned to entertaining at home, this savvy soloist saw a gap in the market. A little R&D and a few friends to help her with the quality control and Vicki came up with a new line of ready to drink cocktails that features premium spirits from local producers and fresh ingredients that titillate the palate. She drops by to explain what it was like bootstrapping a business during COVID and how a setback in the early days led to a big win for her business..
A childhood accident sparked James Elliott's fitness journey. Today he is the founder of Elliott Performance Training and delivers one on one coaching that helps people meet their fitness goals. James is driven by a purpose to assist his clients to be their best.
Cass Spies is the founder of Twisted Healthy Treats. Like most entrepreneurs, her business came about when she was trying to solve a problem: how to provide her kids with healthy tasty treats. Cass shares the secret sauce that has helped her grow the business from Bondi kitchen to becoming an international manufacturer of delicious desserts.
PR agent Annette Densham is great at making lemonade out of lemons. In her 50 years on the planet, she's faced some major setbacks but has always managed to come through smiling. Her extraordinary resilience and humour have helped her face a life of challenges and in this podcast, she shares her story and tips for bouncing back from lives knocks and charting a path forward to success.You'll also get a few DIY PR hints along the way!
If your personal communication skills are lacking, they could be impacting your business. Throughout her career, renowned vocal coach Natasha McNamara has worked with some of the nation's most prominent actors, politicians and business leaders. For this episode of Flying Solo Natasha drops by to explain the fundamentals of effective communication. Whether you're pitching a new product, presenting to a board or simply meeting with a client; clear communication and a strong presence are vital to success. Natasha gives us the lowdown on the communication tools you need to set your voice free and let your presence shine through.
Serial entrepreneur Carrie Kwan, founder of the Daily Addict and Mums & Co. drops by ahead of Mother's Day to chat 'mumbition', the work-life tightrope and how Mums & Co's network is helping to support women to have it all!
So many of us struggle with the sales pitch. Today's guest, business coach Tori Kopke explains why this can be such a common challenge and how we can overcome it and make that sale.
Melissa Gerke was a public school teacher with a passion for copywriting. But when it came to swapping one career for the other, she took a long-term approach to ensure her financial security. In this episode, Melissa shares the steps she took to transition from a sure-thing government job into the world of freelancing.
Women are said to retire with around 47 percent less superannuation than men; they're also the largest growing demographic in the small business space. Christina Hobbs, founder of Verve Superannuation, the first superannuation fund founded by women FOR women in Australia talks us through the basics of making informed decisions about our superannuation and financial life when we’re running a small business.
From the archive: Delia McCabe is a ex-psychologist neuroscientist and nutritionist, with a PHD in the neurobiology of stress and nutrition. When it comes to understanding how our brains respond to stress Delia firmly believes that what we eat plays the biggest role in feeling better and more in control of our busy lives.
Jaemin Frazer believes the biggest blocker to our success is failing to look at our insecurities. The self-titled 'insecurity coach and author of The One Minute Coach shares why you need to face your failings and insecurities head-on if you want to get ahead.
No doubt about it, payroll is an essential part of running a successful small business. In this podcast, Tori van der Donk, managing director of A-GIS BUSINESS SERVICES shares some key tips into how we can make our transition and use of STP easier.
We know that managing cash flow is a common challenge for small business owners. In fact, research from Xero found that 27% of Aussie business owners named cash flow as their top concern during the pandemic. Melbourne based solo business owner, Misty Walsh the founder of Misty Salted Caramel shares her tips.
Managing and understanding tax when you’re running a small business can be a minefield. As we head into the middle part of the year, we are joined by Samuel Burmeister, a register BAS agent and the founder of Tall Books.
Angela Heise has spent her whole life dedicated to understanding the ‘why’ behind human behaviour, to then be able to help people improve their life and relationships by better understanding themselves and others. She joins us on the Flying Solo podcast to talk about her work as a professional leadership and emotional productivity coach.
Do you feel like your business adds value to your life? Hopefully your answer to that question is a resounding YES. If it was anything less than ‘yes’ then you have some work to do in terms of defining and articulating your vision, mission and values. Business strategist Nada Jamal and Martha Travis, a human resources consultant share their insights.
Michael Griffiths, founder of the Million Dollar Referral Network has helps small business owners generate 100 clients in 12 months without spending a cent on paid ads.
Clubhouse: Is the latest social media offering here to steal our time and wreak havoc on our productivity, or worth investigating? Kate Toon, author of your 7 First Days on Clubhouse Guide, reveals all...
Beatties Quality Furniture, a small business based in Nambucca Heads, New South Wales focussed on building a strong online presence during COVID and are still reaping the rewards 6 months on.
How often have you caught yourself in a stream of ugly thoughts directed at yourself? It usually happens when things aren’t going well but can also strike when things are going well. In this episode, Anne McKeown, an NLP practitioner and empowerment coach for women says learning to change the script in our head has a powerful impact on the way we do business and life in general.
It’s no secret we were all glad to see the end of 2020 and with a brand new year in our sights many of us are keen to expand on the lessons we learnt about running our small business. Today’s guest David King, founder of family confectionary business “Sticky” is one such small business owner and he joins us on the podcast today to share some of key lessons he learnt last year and how they’re impacting his plans for moving into the future.
Women are responsible for spending more than $28 trillion per year; and they're entering the small business market at 3 times the rate of men. Marketing and partnerships strategist Katrina McCarter sheds some light on the true impact of these statistics and why your business needs to attract more women in 2021.
Nutritionist Therese Cullen has created an online wellbeing course, Feel Fabulous by Friday. In this episode she shares some of the simple daily changes we can make to our diet to help us feel great, faster.
How do you recognise how to speak to people, in the way they want to be spoken to, even before the conversation starts? It's all written in their face, says Alan Stevens founder of The Science & Art of Reading People.
Erika Kramer went from not even being able to afford a loaf of bread to making over half a million dollars in 2020 from her business as a confidence coach. She shares some incredible insights into her own personal story and reveals why overcoming our confidence issues can propel us forward in life, love and work.
It can be easy for small business owners to "do what we've always done" because we think we're saving time… but that's not such a great thing when it comes to managing our data, says Anthony Sapountzis, co-founder of Aeiron Technologies.
Jodie De Vries and Emma Scott of The Brand Brigade describe themselves as serial entrepreneurs who have taken everything they’ve learnt building multi-million dollar businesses to help other women take their brand and business to the next level. In this episode they share their insights and shed some light on the real impact that brand building can have on the lasting success of your business.
2020 has taught our community so many lessons about running a small business. One of the most essential has been a greater appreciation and understanding of our customer. Shardae Mazzeo, head of people and culture at Creative Cubes.Co shares how it's done in their business.
Side-hustles have boomed in 2020. Just how you make money from them though is exactly like any other business and largely down to how you market it! Think Bespoke founder, Karen Hollenbach, a LinkedIn expert says LinkedIn actually has a very important role to play in growing your little business.
Given the challenges of this year, we’re all looking for ways to maximise the performance of our business without spending a fortune. Facebook have a range of terrific free business tools to help us perform at our best. Melinda Petrunoff, Facebook director of small and medium business for ANZ talks us through the 4 most crucial.
Around 30% of our small business first community have created an ecommerce or digital platform for their small business since the start of COVID. Google's Chris Royale talks us through how Google Shopping can help boost our sales.
Georgia Sullivan from Google joins the podcast to share some great tips on how to use the free tools on the internet to connect with consumers when they are searching for what you have to offer.
Tom O'Connor, a Digital Strategist in the Small Business Team at Google shares his tips for how we can best show up online as small business owners and get more customers.
Delia McCabe is a ex-psychologist neuroscientist and nutritionist, with a PHD in the neurobiology of stress and nutrition. When it comes to understanding how our brains respond to stress Delia firmly believes that what we eat plays the biggest role in feeling better and more in control of our busy lives.
A new wave of entrepreneurship is dawning, according to Salesforce Vice President, Merlin Luck, who shares key insights from Salesforce's annual Small Business Trends report. With optimistic, customer-centric and digital forward businesses proving the most resilient.
Returning to work and re-opening our businesses requires thought and planning. Officeworks representatives talk us through the thorough initiatives and policies they've implemented to reduce congestion in-store and help their customers feel safe.
After 28 years of life as a high school teacher Marisa Lawlor started her wellbeing business, Just Believe Fit after she turned 50. It started out as light bulb moment that continues to have a positive ripple across her life and local community.
With small business owners already at risk of poor mental health the past year has taken its toll. For business owners managing staff these concerns extend to their wellbeing. Jim Kelly, Director of Health and Safe Design at SafeWork NSW shares some of the initiatives designed to support small business owners and their staff during this time.
Women are said to retire with around 47% less superannuation than men; they're also the largest growing demographic in the small business space. Christina Hobbs, founder of Verve Superannuation, the first superannuation fund founded by women FOR women in Australia talks us through the basics of making informed decisions about our superannuation and financial life when we’re running a small business.
Before COVID-19, GIAN Group had 280 staff in Victoria and NSW, and turnover of $4.8m. The shutdown wiped out 90% of their overall business within 7 days, forcing them to lay off 240 staff. Founder Gilles Delord shares what happened next.
In this episode of From Local to Global, Kochie chats with Sean Lues, managing director at Journeys Worldwide – a specialist tour company that provides exceptional travel experience all over the
COVID life has given us all a new appreciation for the powers of technology but keeping up with the changes can be tough on small business owners. Sandy Young of Officeworks shares his tips for staying up to date and within budget.
It’s never been more important to provide a safe and healthy working environment for your team. Regular OH & S has been replaced by the COVID safe regulations for each state. And while we’re allreally eager to get back to business, we still need to be mindful of the changing regulations. Sandy Young, a representative of Officeworks joins us for this episode.
Women are the biggest growing demographic in the Australian small business space. Mandy Richards, founder of Global Sisters is committed to helping women launch their business idea and onto the road of financial independence and empowerment.
Sean Lues grew up in Zimbabwe and has an absolute passion for wild life, conservation and the great outdoors and he brings this passion to his role at Journeys Worldwide. Sean’s shares with Kochie some of his best travel tales and gives listeners the rundown on how the travel industry is faring during the pandemic.
Nik Manukyan lives and breathes prestige cars and he’s spent the last 15 years building up a business that is renowned all over Melbourne for the quality of its service. Kochie gets the lowdown on how Nik keeps his customers coming back for more.
As small business owners our jobs are often our passion. This means we don’t know when to stop working or ignore key aspects of our business by focussing on parts we enjoy the most. How do we overcome this? Author, podcaster and entrepreneur Steve Glaveski shares key productivity tips from new book, Time Rich.
In this episode of our From Local to Global podcast, Don Robertson, cofounder of STAX – a global activewear sensation chats with Kochie.
In this episode of From Local to Global. David Koch sits down with acclaimed chef, Nino Zoccali. Nino is the mastermind behind The Restaurant Pendolino in Sydney’s Strand Arcade.
With three months to go until the end of 2020 cash flow is 100% front of mind for our small business community - as is planning for 2021. Jane Starkins, General Manager for Scot Pac in Victoria shares some key insights.
Lisa Corduff knows about challenging years. The business owner and solo mum of 3 lost her husband last year in tragic circumstances. Then COVID hit. As she’s based in Victoria that's meant 2 rounds of lockdown, 3 kids to homeschool and a successful business to run in just 3 hours a day. This is how she's managed it all.
In this episode of From Local to Global, Kochie chats with Jeff Parker. Jeff is the CEO of WorldFirst, a fintech that had its start in a London basement and has emerged as one of the leading players in global finance.
COVID life has taught us the power (and urgency)of having an online platform for our small business. Tony Bond Media Strategist Manager VIC, SA & TAS for Yellow Online on how to maximise our presence.
In this episode of From Local to Global, David Koch chats with Elke Pascoe, founder of LittleOak – a homegrown organic baby formula made with Goat’s milk.
Good at business but struggle with technology? In this podcast episode Anthony Sapountzis, co-founder of Aerion Technologies shares his insider tips on creating & understanding technology that best serves your business.
Insecurity coach Jaemin Frazer believes it's our uncertainty and fear about the people we really are that impedes our success in all areas of life and business. He says challenging these unhelpful beliefs will create a transformational shift towards success.
COVID has forced thousands of small business owners to do an about turn when it comes to future planning, and for many this includes looking at different ways to fund a business. Peter Langham the CEO of Scottish Pacific and Tony Cohen a senior chartered accountant talk us through the steps we need to take to get this kind of planning underway.
Anne McKeown is a business coach who used social media to start her business for free. In this episode of the podcast she tells Flying Solo editor, Lucy Kippist how it's done.
Sally Farrow from Para Mobility, a manufacturer of assistive technologies shares her unique experience of shifting a business model through COVID challenges.
One of the lessons of being disrupted by COVID-19 has been a reminder of the power of running a truly flexible small business. Yellow Account Manager David Costi joins Flying Solo editor Lucy Kippist to discuss how we can create a marketing strategy that reflects this kind of “on all the time” mentality.
Amber Daines is a PR professional who worked on two intense crisis communications projects: AMP during the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry and the NSW government during one of the worst drought on record. She joins our Flying Solo podcast to share some of these insights in the context of sole trader life coming through and out of a crisis.
New research from MYOB shows 50% of our small business community are facing COVID-induced mental health challenges. Flying Solo editor Lucy Kippist speaks with Smiling Mind founder, Mike Hirst to discover how we can turn this statistic around.
Jane Betschel, Head of Marketing for MYOB joins Flying Solo editor Lucy Kippist to discuss a range of digital marketing strategies to support small businesses post COVID.
Surviving as a small business can be tough at the best of times but thanks to COVID our everyday has become even more challenging. With so many of us slowly building our businesses back to life how can we put our best financial foot forward? In this episode Flying Solo editor Lucy Kippist is joined by Joann Chung, head of product and finance at MYOB.
In this episode of the podcast Flying Solo editor Lucy Kippist speaks to Victor Dominello, the NSW Minister for Customer Service about COVID safe measures.
Edwina Robertson is a country wedding photographer, turned social media expert from Northern NSW. She’s also a brilliant example of a rural small business owner forced to pivot during COVID. And she’s achieved incredible success in a very short space of time.
In this episode Lucy Kippist speaks with Jules Brooke about the importance of doing your own PR in the wake of COVID-19.
In this episode of the podcast, editor Lucy Kippist speaks with Insecurity coach, Jaemin Frazer about how (and why) we can core beliefs and the impact that has on our business.
In this episode of the Flying Solo podcast, Lucy Kippist speaks with Karen Hollenbach, LinkedIn expert & founder of Think Bespoke about what we should be doing on LinkedIn right now.
It's not just about your mind, it's about your soul, your heart and your spirit - no area can be ignored, says coach, speaker, restaurateur and author Pauline Ngyuen, in this episode of the Flying Solo podcast.
In this episode of the podcast editor Lucy Kippist speaks with Kate Toon about the homeschool/business running juggle thanks to COVID-19.
Amy Taylor-Kabbaz has created this 5 minute meditation just for small business owners. A great reset tool when you're feeling overwhelmed.
In this episode of the Flying Solo podcast, editor Lucy Kippist speaks with Sue Parker founder of Dare Group Australia.
In this episode of the podcast, editor Lucy Kippist speaks with Kate Christie, time management expert author of new book, "Me First: The Guilt-Free guide to prioritising you."
In this episode of the Flying Solo podcast, editor Lucy Kippist speaks to small business mental health advocate, Leanne Faulkner.
In this episode of the podcast, Flying Solo editor speaks to Lisa Forrest about her new book, Glide: Taking the panic out of everyday living.
In this episode of the Flying Solo podcast, Marketing to Mums founder Katrina McCarter explains her 8 pillars of success program.
In this episode of the Flying Solo podcast, editor Lucy Kippist speaks with Sophi Bruce of The School of Life.
In this episode, Flying Solo editor Lucy Kippist speaks with Jurie Rossouw, neuroscientist and entrepreneur who created the Driven app, your virtual coach that builds resilience.
In this episode of the Flying Solo podcast, founder of Sentinel Wealth Justin Hooper tells Robert Gerrish why the laws of nature apply just as readily to wealth creation.
In this episode of the Flying Solo podcast, editor Lucy Kippist speaks with LinkedIn expert, Lucy Bingle of Lucy Bingle.com about how to develop a strategy for managing your connections.
In this epsiode of the Flying Solo podcast, editor Lucy Kippist speaks to founder of Business Jump, Natasha Stewart.
In this episode of the Flying Solo podcast, founder Robert Gerrish speaks with Jill Brennan, the marketing coach for entrepreneurs with a scattergun approach to growth.
In this episode of the podcast Lucy Kippist speaks to founder of Milwoods Shoes, Jane Robertson who has created an incredibly successful online shoe business from her home town of Wagga Wagga in country NSW.
In this episode of the Flying Solo podcast, editor Lucy Kippist speaks to Hannah James, a freelance writer for Australian Geographic magazine.
In this episode of the Flying Solo podcast, editor Lucy Kippist speaks with entrepreneur and author, Lisa Messenger about the 'thinking big' mindset and how you can apply it your business.
Dave Jenyns returns to the Flying Solo podcast this episode. He has a passion for helping business owners get their systems and processes in place.
In this episode of the Flying Solo podcast, Lucy Kippist speaks to Kim Storey, an agricultural photographer who is passionate about supporting Australian rural communities battling drought and bushfires.
In this episode of the Flying Solo podcast, Robert Gerrish speaks to Brad Krauskopf, founder of Hub Australia co-working community.
Kristin Badger is the founder of Finiver, a financial services startup providing an independent adviser referral service, support and financial education for women.
In this episode of the Flying Solo podcast Lucy Kippist speaks with marketing guru Cath Connell about the importance of defining the 'why' behind your business.
In this episode Robert Gerrish speaks with time management expert, Kate Christie about how we can end the year on a high.
In this episode Flying Solo editor Lucy Kippist speaks with founder of Pointer Remote roles, Jo Palmer.
In this episode Robert Gerrish speaks to international creativity consultant, and inventor of Speed Thinking and Ideas Blitz, Dr Ken Hudson.
In this episode of the podcast, Flying Solo editor Lucy Kippist speaks to Paul Gordon and Janine Robertson, authors of new book 'Spendtitude; A Life-changing Attitude to Money book.'
In this episode Flying Solo editor interviews Samantha Meurant, the host of The Rural Compass podcast.
In this episode Robert Gerrish speaks to life coach Jaemin Frazer about overcoming insecurity.
In this episode Flying Solo editor, Lucy Kippist speaks to Katrina McCarter about the opportunities available for businesses who can communicate with the mum market.
In this episode of the Flying Solo podcast, Lucy Kippist speaks with Ali Swantson and Libby Mullavey, the founders of Kindly Darling a sustainable clothing brand based in Temora, rural New South Wales.
In this episode, Flying Solo editor speaks with Sarah Parkinson from her farm in south-west Victoria. As Sarah explains her affirmation card business started on the family kitchen table.
In this episode, Kate Toon tells Robert Gerrish how vital it is to set boundaries around your time when you work from home.
In this episode, personal branding expert Sue Parker talks us through the elements of a genuine apology and why they're so important.
In this episode Robert Gerrish speaks with Catherine Cervasio, founder of Aroma Baby about the trials and tribulations of exporting your business to China.
Lucy Kippist talks with Angela Henderson, a small business coach and mental health clinician about the realities of business burnout and how to avoid it.
Digital growth strategist Nick Brogden tells Lucy that he has used guest lecturing at university to boost his personal brand. He shares two other excellent strategies to promote brand integrity.
In this episode Robert Gerrish speaks with Fred Schebesta, co-founder of Finder.com on the scarcity versus abundance mindset.
Karen Bespoke is a LinkedIn expert and co-founder of Think Bespoke, a a specialist consulting firm that provides LinkedIn training. Karen shares with Lucy Kippist her top 5 tips for LinkedIn success.
For the first time in 20 years in business, Vanessa faced the appalling prospect of being fired by a client. In this episode she told Robert how she got through the most difficult time of her career.
In this episode Flying Solo editor Lucy Kippist talks to Justin Hooper, founder of Sentinel Wealth financial planning and investment consultancy, about what makes some people more successful than others.
In this episode of the Flying Solo podcast Robert speaks with leadership coach, Steve Herzberg who tackles the top 5 mistakes most business owners make when trying to land a sale.
Julian Mather is a world class videographer whose only camera is a smartphone. In this episode he shares his extraordinary journey to entrepreneurial success and why he wants to help others find the same.
In this show, we catch up with Glen Carlson from KPI and Dent Global. Glen loves his acronyms and after updating us on what's new in his world he shares the meaning of L.A.P.S. As you'll hear, it's pretty nifty.
As social media and digital platforms become increasingly complicated, costly and confusing, it's small wonder we struggle to stay abreast of new players. And it's not just knowing who they are, but determining how best to utilise them. Sonya Keenan from OMG has some valuable tips to share.
So there you are in your business, working away nicely, when along comes an individual who simply rubs you up the wrong way. If this is a potentially lucrative client, or a key supplier, what are you going to do? Happily, Lynne Schinella may just have the answer.
Pauline Nguyen talks us through her confronting childhood and explains how it informs her unique perspective on the world of business. She's established the most awarded Vietnamese restaurant in the world and today works as a spiritual entrepreneur.
Dance school entrepreneur, Stacey Morgan is mildly obsessed with entering business awards. In this podcast, she explains how it benefits her business and helps her continually improve what she does and how she does it.
Leanne Faulkner knows that being aware of your personal 'red flags' - those signs you're not tracking so well - and knowing what action to take is key to maintaining a robust mental health. In this podcast, she shares a stack of resources to help us stay well.
Change is seldom easy, can be very painful and is often inescapable. But what do we do when we simply have to embrace behavioural change? Leadership coach, Craig O'Brien has a solution that he's tried and tested and he's very happy to share.
The stats are in and according to our guest, Sue Parker we'd be bonkers not to use LinkedIn to grow our business. Following her own user experience research, she sees four compelling reasons to up our game on the platform.
If you’re looking to increase revenue and profit in your business, don’t miss this interview with finance expert, Rhys Roberts, Principal of business advisory service Viridity. As you’ll hear, the secret to setting good, healthy fees is to truly understand what it is that you provide that has the most customer value.
It’s a great time to set some new goals, but before you do, it pays to spend time revisiting, or creating, your business vision. In this podcast, Jayne Tancred, co-founder of Tribe of the Tree, runs you step-by-step through a framework for creating your own vision that feels ALIVE with possibility, power and purpose.
Even in profitable businesses, cash flow can be a significant risk. In this interview, I pick the brains of Ingrid Thompson, Founder of Healthy Numbers, to get answers to the most common questions business owners have around cash flow and getting paid.
Emily Osmond started out studying politics and jumped at an opportunity to get involved in broadcast news, thinking this exposure may just help. It did, but led her in an entirely new direction. Today Emily helps independent professionals get the attention of audiences, particularly through the clever use of Instagram.
A panel discussion from 2018's Flying Solo Live, featuring Katie Jeanes, Jeremy Hunt and Dave Chaffey. Whether you’re selling products online, growing a service business, or just starting out, you'll learn tips covering ecommerce, social media, global growth and more.
Kate Christie is on a mission to change how we think about time. She's built her entire business around the topic and in this podcast she shares her approach and some clear pointers to shift our thinking.
From 2018's Flying Solo Live, David Koch talks with Holly Ransom from Emergent. Holly has interviewed Barack Obama, delivered a Peace Charter to the Dalai Lama, and Richard Branson calls her a dream dinner guest. In conversation with David Koch, she shares insights on business success in changing times.
Allan Dib is the author of ‘The 1 Page Marketing Plan’ a delightfully clear and concise book that simplifies marketing for anyone unsure of the next step to take. Allan has built and exited a number of companies, has been on the ‘BRW Fast 100’ list, but truly gets the motivations of small, one-person businesses.
Another panel discussion from Melbourne’s Flying Solo Live event, with Pippa Buxton from Little Earth Nest, Fashion Equipped’s Elizabeth Formosa and Brad Krauskoph from Hub Australia. Our panelists discuss finding your niche, growing your audience and share these actions and more have helped business growth.
Starting out as a profiler with the Australian Police Force, Jemimah Ashleigh switched to become a comedian and business woman. She’s been nominated as a ‘woman to watch’ by My Entrepreneur Magazine and today lives a full, productive life. Self-care is high on her agenda and in this interview she explains her strategies.
This show is a panel discussion from the recent Flying Solo Live event in Melbourne, featuring Sarah Prescott from Thankyou, Jo Burston from Inspiring Rare Birds and Tom Griffith from Emma & Tom’s. Hear how three entrepreneurs design and run their businesses.
In this interview, we hear how Ash Roy got into podcasting and how it works well for his business. If you’re contemplating new strategies and actions for the year ahead, his experiences and tips will help.
This show is a recording of Kate Christie's recent presentation at Melbourne's Flying Solo Live. In it she shares some tried and tested strategies to dramatically improve your approach to time. The live audience loved her concepts and you will too.
Heather Smith is best known for her work in the field of cloud accounting and is continually surprised by the number people missing out when it comes to generating business leads and opportunities. Typically, she has a fix.
This show was recorded at our recent Flying Solo Live event in Melbourne and is the story of Aromababy's birth, growth and success. Catherine shares her challenges, her wins and the lessons she's learned in an entrepreneurial journey that's run for over 20 years.
When Olympic swimming champion, Michael Klim saw his days in the pool coming to an end, he changed lanes to business. It was his poolside experience that revealed the opportunity.
Catherine Bell is a firm believer in the value of bringing our feelings and natural character strengths to the fore in our work. Once we do, we can achieve more and with an added energy and resilience. And she has a stack of research to back up her ideas.
Corporate work colleagues, Emily Traill and Jacquie Craus realised they would only get the lifestyle they sought by starting their own business. 'Maid My Day' is a wonderful success and when you hear how they approached things, you'll realise how they've done it.
Vanessa Emilio had a clear vision for her law practice and 12 years on it’s working well. She’s growing fast and has a mobile, agile business that attracts precisely the clients she wants. This ‘Home Truths’ series is brought to you by NSW Small Business Month and the NSW Government.
Matt White left his corporate job to follow his self employment dream and help others enjoy the perfect night’s sleep. He often works alone, but is always pushing himself to learn and grow. This ‘Home Truths’ series is brought to you by NSW Small Business Month and the NSW Government.
With four young boys and a demanding work schedule, Steve Manning’s move away from the city grind to Port Macquarie needed careful lifestyle design. This ‘Home Truths’ series is brought to you by NSW Small Business Month and the NSW Government.
Kate Toon shares her learnings around digital marketing, building a supportive community and how her custom-built ‘Toon Cave’ transformed her work. This ‘Home Truths’ series is brought to you by NSW Small Business Month and the NSW Government.
Warrick Bidwell coaches and supports tradies and over the years has built a fine and very niche small business. In this interview, he explains the path he took and how podcasting plays such a key role.
When Yaro Starak started blogging, he was one of the first to see value in email lists. Nearly 15 years later, it's email that feeds his entrepreneurial drive and it seems he's onto another winner.
We've had Adam Houlahan on our podcast before and he's back with some great tips to help you raise your profile. His one 'ninja tip' is something you have to listen to...or pay the price.
When Megna Murali saw the growing trend to create and sell unique food products was matched by a hunger to find and share new recipes, she knew she had a business opportunity. Here's how she met the market.
Dave Chaffey, Managing Director of KBB Digital and respected technology commentator, shares actionable advice to help you get more bang for your buck when it comes to digital marketing. David gives us an overview of emerging technology trends and shares his top 3 tips to supercharge your results.
Flying Solo Community Editor, Lucy Kippist debunks some of the myths of running a small business and discusses treacherous traps to avoid. She’ll delve into all corners of business from distraction and focus, juggling work/life priorities and developing a ‘portfolio’ business.
It’s no coincidence that Mat Beeche’s first publishing business was Shoestring Startups. Today he manages Strategic Partnerships at Pinstripe Media. Mat reveals the sales and marketing strategies he has used to win customers, get media attention and grow businesses. Mat’s energy is infectious!
Editor of Startup Daily - Australia’s leading startup publication - Gina Baldassarre explores the fundamentals you need to get right when launching your own venture. From defining your target market and choosing a name, to setting up online and business registration basics, setting solid foundations is at the core of long-term success.
Technological innovation presents both a huge opportunity and a challenge for us all. TV host, business commentator and entrepreneur, David Koch, shares his insights to help boost resilience and embrace change. Kochie reveals some of his personal strategies and discusses the impact of disruptive innovations.
In this podcast, Dr Mark Glazebrook helps us develop the innovator mindset and shares some steps to bring it into our everyday work. As he suggests, innovation often comes down to focus and a series of small actions.
Mat Beeche is the guy who gave Australia its first real taste of ‘startup news’ when he launched the Shoestring brand some years ago. Today his initial publication has morphed into ‘Startup Daily’ and has become a must-read for anyone in the progressive tech startup space. So what can we learn from his journey and his audience? Let’s find out.
Katie Clift has pitched more ideas to media than most and has covered sectors from big business to soloists. In this podcast she tells us how to develop effective relationships with journalists, building and holding their interest.
Gabe Alves was so shocked by the size of a cloud storage fee, that he set up a business to keep things in check. If you're noticing how those few-bucks-a-month payments are mounting up, listen in.
While a business starts with an idea, the idea alone may not get you far. In this podcast, Naomi Stockman shares the methods she uses to help people clarify the many steps necessary to go from inception to a business that’s actually trading and growing.
That's a question Matthew White had when he was considering becoming a contributing writer to Flying Solo. Jump forward a couple of years and it's a different story. In fact, plenty of differing stories and mostly unrelated to his core business.
No doubt you’ve heard a thousand times that ‘content marketing’ is a key marketing strategy for the soloist. But how do you get the attention of an Editor when it seems everyone is trying to do the same thing? Lucy Kippist is Flying Solo’s Community Editor and she gives us some valuable insider tips.
At most times of the day and night, Flying Solo’s forums are abuzz with discussions about how to get products moving. Forum regular, John Romaine regularly shares his advice and in this podcast he shifts from keyboard to microphone to give some pointers on how to begin the journey.
In a world seemingly dominated by content creation and obsessed with ‘reach’ and ‘engagement’, where does the independent professional fit in? In this podcast, Bec Derrington returns to help us understand our place.
Tammy Tansley helps people communicate and interact effectively in the world of work. In this podcast, we look at some strategies to handle those tricky business relationships that come up now and then.
In this podcast, Amanda Vanelderen shares her top tips to help us kick off 2018 with renewed energy. To keep the party going a little longer, she uses popular song titles to make each point and has some great, straightforward ideas. Just what we need.
While it may seem counterintuitive given the tumultuous world of journalism, Sherene Strahan thinks there’s much to gain from adopting an inquisitive mindset. Here’s how it’s done.
Christie Whitehill started Tech Ready Women to improve the success rate of female startups. She’s also the CEO of Hatching Lab and Co-founder of the Poppy Renegade movement. In this podcast she gives an overview of some key startup challenges and their solution.
Come on, we’ve all heard the notion of paying yourself first, haven’t we? But so few actually do. Najma Khan wants to change all that and shares a fairly simple approach to the topic. If you’re basing your business success on what the ATM allows you to withdraw, this one’s for you.
Tom Cameron loves WordPress and it scares the hell out of him. With worldwide popularity comes increasing risk, as the platform has become the bad guys break-in target of choice. In this podcast, Tom tells us what we need to do to stay safe and secure.
Ingrid Thompson helps health practitioners turn their passion into viable, long lasting businesses. While the tips she shares are relevant to all independents, they’re must-dos to those she calls the ‘movement professionals’.
Elizabeth Formosa returns to give us an update on the super-popular online fashion industry. She highlights the many challenges faced in this fiercely competitive sector and how she’s gearing up to help. As you’ll hear, she’s invested heavily in an online course and openly details the process and the rationale.
If you have that annoying feeling you’re giving too much away and missing money-making opportunities, Rachel Kurzyp’s approach to bundling up her offerings may be just the answer. Since she overhauled her website a couple of years ago she making more revenue from better clients.
While Rosie Kaplan is technically a soloist, she has a team in her corner, helping her overcome obstacles and challenges. This is her ‘mastermind group’ and it’s been so life changing that she’s built a business helping others do the same. Here’s how it all works.
If you're waiting for your accountant to tell you when it's time to set up as a Pty. Ltd, you risk becoming a risky business. So says solo lawyer, Ian Aldridge. In this podcast he outlines the process and costs.
Jacqui Pretty helps turn people into authors and she reckons that with the right approach most of us can do a damn fine job. In this podcast she walks us through the process and details how long it will take and what it will cost.
In this podcast, Jordan D’Urbano talks about the important role cold calling has and how it can achieve things that other strategies cannot. He tells us how to prepare and how to get up when you keep getting knocked back. Yay to the old-school phone!
For anyone who doesn't identify with popularised versions of success, Kate Toon's irreverent new book is likely to become your how-to go-to. She's one of a kind, as perhaps we all are.
Debbie Eglin is a productivity junkie and enjoys getting others into shape. If you’re planning big things or possibly heading for an exit, it could be time to get your house in order. Here’s where to start.
What if you could introduce new habits that helped your business and yet felt painless. Jill Brennan reckons you can and in this podcast she tells us how. Whether newbie or established, these tips really are must-dos.
Author, blogger and editor, Kelly Exeter is turning into something of a jetsetter. Just back from a handful of national and international events, she shares tools and tips on how to run your business from anywhere.
Caroline Leppers is an expert at helping small businesses add automation to their marketing using technology. In this session, she shares strategies to help you build leads and generate sales using the latest cloud-based tools.
Futurist and commentator Paul Wallbank discusses the rise of artificial intelligence, how it’s impacting small business (threat AND opportunity!)and where it may turn up next in this thought-provoking discussion.
Amantha Imber worries that we approach innovation from the wrong perspective. Rather than the quest for cool, new ideas, it’s more about understanding the challenges our customers face. Here’s how soloists can get the innovation ball rolling.
Tom Cronin was in a bad way. Anxious, sleepless and sinking into depression, he knew he had to change. A decade on, he’s transformed his approach to life and work and today has a solo business that assists others. Avoid the wobble, take action now.
Most online searches deliver squillions of results and you’re probably in there somewhere. That’s only part of the equation though, as what we’re after are leads that turn into business. In this podcast, Stuart Brown highlights the simplest way to turns things around.
Roger La Salle is an engineer and innovator and loves nothing more than to stir up businesses and unearth exciting opportunities. In this interesting, meandering and mildly confrontational podcast he tells us how soloists should approach the topic.
For many startups, ‘the idea’ gets more attention than the financials. Risky business. In this podcast, David Shire walks us through the figures we must be clear on. Grab a pen and paper and listen in.
When Leigh Martinuzzi was overwhelmed by dislike for his job, he started being a bit kinder to himself. This improved his attitude, got him the sack and set him off on a great new journey. Here’s what he’s learned.
We're in the midst of a wave of baby-boomers keen to exit their business and if you’re serious about growing, why not consider buying one? There are plenty of good reasons. Brendan Cockram helps us get started.
Dominique Perri runs an online fashion store for 0-10 year olds and after 5 years is loving her work more each day. In this podcast she talks about how she set things up to keep the passion alive.
What if you could start the year with a whole new approach to life and business? Catherine Plano reckons you can and what’s more she’s got a plan. If you wish you could reboot, upgrade or introduce a whole new operating system, listen in.
Suzanne Kiraly is on a quest to reveal unsung business heroes and has just published her first collection. In this podcast, she shares some nuggets of wisdom and invites listeners to take part.
From an early age, Clint Salter has refused to stand still. Driven by a passion, more for the performing arts than business, he opened his first dance studio at the age of 16. Fast-forward a decade and he’s created an extraordinary business doing work he loves. Here’s how he did it.
Alongside her role as our fabulous editor, Kelly Exeter runs a design agency, is a publisher and presenter, and has just authored her third book. In this podcast, she shares her favourite success shortcuts.
All soloists need an exit plan, even if it's simply to shut up shop. Guest, Geoff Green has written a comprehensive new book that reveals value and options you may be missing.
As an expert, FAQs are a good measure of demand. Imagine giving your answers in front of a roomful of people. David Jenyns reckons this a great (and easy) marketing action, if you do it properly.
Andrew Klein has participated in over 850 national and international events and reckons that with a little preparation, delegates can squeeze more value from their involvement.
If your stomach churns at the prospect of speaking and presenting, but in your heart you know it’s good for business, Yvonne Adele can help. In this podcast she shares her tips following 20 years behind the mike.
The ad industry has a clear line between the creative types and the account service people, so what happens when a soloist has to wear both hats? Nicolas Di Tempora reckons it's a better way of working.
With demand for her jewellery growing just when her young family needed her most, Brooke McAlary knew something had to change. The process of slowing down opened a door to many new opportunities, including the birth of an exciting, new podcast network.
Fransiska Iseli and the crew at Basic Bananas advocate that how we wish to be perceived should determine and drive our marketing. In this podcast she shares five practical tips to get us started.
In her new book, 'Value', business development advisor Robyn Haydon provides a practical guide to help convey your commercial value to new and existing customers. Here she gives us an overview.
Warwick Bidwell helps tradies get off the tools and develop a business that’s less stressful, more profitable and a lot healthier. But sometimes things don’t go to plan. This is how he coped.
As founder of the massively popular ProBlogger event, and with well over a decade at the forefront of blogging, there's no one better placed to give us a snapshot of the industry.
When Ngaire Stirling realised her first child needed a high level of care, she never imagined she'd build a business around her experience. But build it she did and it's all got very grown up.
Stuart Brown runs a couple of very popular online businesses and spends an increasing amount of time mentoring newbies. He’s forever advising others to stop being fooled by big follower numbers and explains why.
In this podcast, Amanda Westphal demonstrates how an innovation mindset gave birth to her business and keeps it pumping. And with the impetus of a different kind of birth, she shares how she cut eight hours off her work day.
In a 30 year career, Tony Mott has been up close and personal with the likes of the Rolling Stones, Bowie, Elton John, Nirvana, INXS, Cold Chisel, Midnight Oil & many more. In our first ever ‘language warning’ show he shares some great tips.
Sharon Chisholm is a mind-health coach who’s rattling a few cages in the area of mental health. She passionately supports the very small end of town and knows only too well the importance of strength and resilience.
Libby O'Sullivan won the service category of our inaugural awards and in this podcast you'll hear why. She serves her customers well and has created an ideal lifestyle business.
Carl Quested has a distinctly professional approach to his lifestyle business and doesn’t like missing opportunities. Far from the slavish pursuit of growth, he seems more focused on fun.
Winner of Flying Solo's 'workstylist' award, Jody Ekert has designed everything about her business around the way she chooses and needs to live. Hers is a unique story.
Katherine Maslen inhabits the tranquil world of health and wellbeing, but she’s increasingly making a noise. Here’s how she’s done it.
Lisa Messenger loves a challenge, launching her lifestyle magazine when others were closing their doors. Three years on she's distributing in 37 countries. Here's how she keeps it all together.
If anyone is searching for you by name, your LinkedIn page is likely to be near the top of the results. Adam Houlahan will help you get the most out of your profile.
Without pointing fingers, there are those among us who simply don't get how to market and engage with women. Irishwoman, Helen Roe is trying to change all this and she has some great tips to share.
When someone googles your name, are you happy with what they see? Give it a go. And if you think the results could be better, Kathy Wilson is here to help.
If you're looking to quickly build a connection with your prospects, there's little to beat the power of video. Sherene Strahan is an experienced TV producer who knows how to avoid bloopers and build engagement.
Leigh Dunsford is a finance specialist working with small businesses seeking funds to support growth. As you'll hear, there have never been so many options.
As a mother of six, the founder of a charity to support disadvantaged kids, and someone who nearly lost it all in the Brisbane floods, Alison Vidotto wears her leadership hat all the time. She reckons we should too and explains why.
Dr Warren Harmer may not use his Ph.D in science in the way it was intended, but it’s given him a unique approach to business and it may just work for you too.
What if changing your relationship with money resulted in more of it showing up? Robert Holmes reckons it's possible and in this podcast he tells us how.
Linzi Boyd is the UK author of 'Brand Famous: How to get everyone talking about your business'. Her first client was Marc Newson and in my house at least, he's very famous.
As a political journalist and senior Government adviser, Jo Scard has witnessed a number of clangers over the years. In this podcast she tells soloists what to do when it all gets messy.
Ronsley Vaz is a man on a mission. In fact a man on a few missions. His latest is to tell the world just how good podcasting is and why your business needs to take a look at it.
No one wants to go through what Leanne Faulkner went through. In this podcast she explains what happened and the work she's doing to help others suffering a similar fate.
Bec Derrington is the brains behind SourceBottle a service that connects journos and bloggers with experts. She's doing deservedly well, but the path hasn't been easy.
Warwick Mihaly is an architect who was determined to understand which actions won business. In this podcast he shares the technique that's changing his business.
In this podcast, dietician and energy junkie, Julie Meek shares her techniques to stay upbeat and focused. You'll leave with a new way to plan your day.
Sholto Macpherson is a technology journalist and analyst specialising in cloud accounting. He explains what's on offer and why there's never been a better time to step up.
Winston Marsh has been teaching the principles of marketing for decades. A supporter of modern techniques, he's also a strong advocate for a few old classics. And you'll find out why.
When Nikki Parkinson started out as a personal stylist, she didn’t envisage creating the business she has now. Nor is she 100% sure what’s ahead, but she’s having a great ride and doing very well.
A school teacher from country Victoria, Jarrod Robinson explains how new technologies have turned a passion into an extraordinary little business.
After 20+ years in his own psychology practice, Lindsay Spencer-Matthews reckons he's unearthed the keys to helping us feel as successful on the inside as we like to appear on the outside.
Sure, we all want and need to make money, but having that as a focus is so last century. In this podcast, creative maverick Craig Davis discusses a better approach.
Alexx Stuart is a firm believer in the low tox life and the impact it has on how we live and work. In this podcast she shares some simple tips on eating well when flying solo.
Kate Groom has worked in the franchise industry for almost 20 years and today provides practical resources to help businesses prosper. In this podcast she gives us an overview of getting started.
My guest, Wendy Flack shares how she took her idea to market and why she felt compelled to write a book that every solo inventor needs to read.
Dr Tom McKaskill has authored over thirty books on business strategy and is known internationally as Dr Exit. Here's his take on the challenges and opportunities for soloists.
Malini Parker is a writer, painter and teacher who discovered the power of creativity following a career in science. It helped her, saved her daughter's life and eased her husband's suffering. Hear her story
Roger La Salle is a professional engineer and an expert in business innovation. He believes that simply by tuning our radar, we can dramatically improve our chances.
Fashion retailing is a hot topic in our forums and in this podcast Elizabeth Formosa talks us through the steps to get it right.
Dan Norris is deservedly doing well, but that's not always been the case. In this podcast, he tells us his secrets to bouncing back.
If you're increasingly confronting change and feel the need to toughen up, social entrepreneur and spiritual journeywoman, Tania de Jong has tips to share.
Narelle Todd helps people get organised and productive. Here she explains ways to get on top of stuff. Even if messy is your thing.
Ken Burgin loves a good café. He can also tell quicksmart if it's a profitable enterprise. Some people simply shouldn't be behind the counter, he tells us who and why.
We’ve spoken a fair bit lately about the role blogging and publishing can play in your marketing. In this podcast our new Editor, Kelly Exeter outlines her thoughts on what turns good to great.
While few may articulate 'standing out' as a challenge, KPI's Glen Carlson knows it's at the root of many broader problems. Here's his solution.
Valerie Khoo is all over the place (in the nicest possible way). She's a prolific publisher and reckons you should be too.
No stranger to success, podcast guest Matthew Michalewicz has some valuable strategies to get the year off to a flying start.
Sophie Andrews is the author of 'Creative Collection’ a practical guide to building a prosperous creative business. In this podcast she shares the key steps.
So what’s it like running a business that's crazy busy at this time of the year and then dead quiet? Podcast guest, Santa Claus has the answers.
Whether as a national commissioner for UNESCO, a Young Global leader with the World Economic Forum, or that cool, 'New Inventors' guy, James Moody clearly likes a challenge. Here he explains how he keeps it all together.
With little business experience, cake artist Sharon Wee now has over 185,000 Facebook likes and is doing very nicely thank you. In this podcast, she shares her special ingredients.
Following a career at the big end of town, Rob McKelvey now works as a mentor and executive coach helping busy people stay calm, focused and happy in their work.
In this podcast with media expert and author, Catriona Pollard, we look at getting noticed by journalists and nailing the all-important media interview.
A healthy business sale and a place on BRW's Rich List firmly positioned entrepreneur, Ryan Trainor as a success. With the launch of BSchool, he's sharing his knowledge far and wide.
We've all heard that a good profile on LinkedIn is valuable, but are you connecting and using the service to maximum effect? Podcast guest, Wendy Pavey shares her tips.
Paul Mitchell has been immersed in the area of corporate psychology and leadership for over 25 years. In this podcast he shares lessons learned from the people in the tall buildings.
Storytelling is a great technique to use in presentations and training, but how does it help grow your business? Podcast guest, Andrew Griffiths gives us the low down.
Podcast guest, Paul Jones talks through Robert Cialdini's six influence principles and how they can transform your marketing messages.
Podcast guest, Chris Taylor's business uses volunteers to summarise books that are then turned into short courses. The success has surprised him and it's an interesting story.
In this podcast, lawyer Vanessa Emilio reminds us that what happens online can end up in litigation.
Tim Dwyer is the CEO of Shirlaws Australia and helps service businesses transition into scalable product businesses.
John Groarke helps consultants and professional advisors create sustainable, profitable enterprises. In this podcast he shares his top five tips to succeed.
Suzy Jacobs started She Business three years ago and setting up as a franchisor was a no-brainer for her. In this podcast she explains why. Whether setting up your business in this way or exploring the appeal of buying a franchise, this podcast may hold some answers.
The topic may sound like a strange question to ask a soloist, but Babette Bensoussan thinks differently. A co-author of five critically acclaimed books, Babette founded the MindShifts Group, a consulting company specialising in competitive intelligence. In 2006, she was the recipient of the the world's most prestigious CI award and remains the first and only Australian to attain this.
While Tony Park is now a prolific author with 10 books published, it wasn't always that way. For too long he stared at a blank sheet of paper. How he got unstuck and took off is the focus for this podcast.
Kim McGuinness connects businesswomen around Australia through events and online learning. She also actively participates in small group meetups and considers them one of the most effective ways to connect and share ideas.
Bernadette Jiwa has been named one of the Top 100 Branding experts to follow on Twitter and joins us from her home office in Perth. She's the author of two #1 Amazon Bestsellers on marketing, ‘Make Your Idea Matter’ and ‘The Fortune Cookie Principle’ and her latest book ‘Difference’ has just hit the bookshelves. In this podcast, she shares her unique ideas to stand out, get noticed and indeed begin a program of complete business reinvention.
Craig Rispin is a business futurist and innovation expert who focuses on emerging business, people and technology trends. In this interview he shares his insights into some major changes ahead for small business.
Andrew Griffiths is not only Australia's most prolific business book author and Inc. columnist, he’s also an internationally recognised keynote presenter and consults to businesses large and small. He knows a thing or two about success.
Scarlett Rugers runs a business and suffers from anxiety. In this podcast she shares her story and how she copes.
Having worked in the creative sector for most of his life, Nigel Collin has a passion for seeing people fulfil their ideas. In this podcast he shares his secrets. Nigel worked extensively on the 2000 Olympics and Paralympics, has advised Government, executives and entrepreneurs on how to build idea-based organisations and is currently motorcycling around Australia seeking out everyday innovators.
Kate Toon is a business copywriter, creative writer and digital trainer and someone not afraid to speak out. In this interview she explains how rattling cages helps her business.
Daniel Oyston helps people boost their marketing activity by developing an effective content creation strategy. In this podcast, Daniel dispels many of the concerns facing the novice including: finding topics to write about, understanding the various forms of content, using external writers and how to approach publishers to share your wisdom far and wide.
Julia Bickerstaff shares tips on how to calculate, communicate and review your pricing. Australian listeners will have seen Julia on Channel 7's Business Builders show or ABC's Finance Quarter. Julia cites examples of pricing mistakes and exposes a couple of fascinating pricing secrets.
If you've ever pondered going bush or are looking at new markets, Benita Bensch knows the ropes. From simple beginnings, Benita has built a great little niche business supporting those working from rural and remote locations.
In this podcast, Nathan Huppatz, author of Making Money on eBay for Dummies and an ecommerce expert with stacks of runs on the board, shares his tips.
Paul Wallbank's blog has been a finalist in the Business Blog Awards, he's authored seven books, including an Australian Dummies guide for PCs, Internet and Laptops and is a prolific writer and broadcaster. He shares his tips to stay relevant and consistent as a business blogger.
With the speed of business constantly accelerating and the channels of communication expanding, how do we get the attention of a prospect and ease our foot in the door? Sales and presentation expert, Steve Herzberg shares his tips.
Troy Dean is a musician, voiceover artist, wordpress plug-in creator, online marketer, website designer and developer, and a blogger. Yes Troy has his fingers in lots of pies, but one thing he doesn’t do is waste time on social media.
Justin Tamsett began his health and fitness career before personal training was mainstream. In this podcast he shares how he started his niche and explains the workings of his very popular groups.
Robert speaks with Valerie Khoo, journo, blogger, founder of the Australian Writers Centre and multiple small business award winner. Valerie shares her views of business awards and why she thinks entering is such a good discipline for business...whether you think you'll win or not.
Ideas man, podcaster and all round, one-man marketing powerhouse, Tim Reid joins Robert in this show. Tim is the man behind Australia's leading marketing podcast, 'Small Business, Big Marketing' and unsurprisingly he's brimming with tips and tools to support the pursuit of new business.
Author and life-balance devotee, Emma Grey talks with Robert as they explore ways to meet the modern challenge of 'having it all' - a great little business AND a balanced, enjoyable life.
Self-styled 'Small Business CFO', Rhys Roberts joins Robert in a lively discussion on the subject of small business accounting.
Up close and personal with Jacqui Pryor, we learn all about protecting your business brand and name. So you thought IP protection wasn't relevant to your solo busines? Er, think again!