BISA Portfolio Podcast: Recent Episodes
Bank Insurance and Securities Association
In this episode of the BISA Portfolio Podcast, BISA Regulatory & Compliance Education Committee member Connie Capco of Northern Trust Securities talks with Jarret Jacobs of Fifth Third Securities and Debi Lucke of Ameriprise Financial Services about their approaches to navigating the world of customer complaints. They discuss the fine line between a simple service issue and a formal complaint, the importance of effective complaint management systems and the potential regulatory implications of mishandled complaints.
About Connie Capco
Capco is the director of sales supervision for NTSI Wealth Brokerage and responsible for day-to-day sales supervision and client-facing sales support for the dual registrant broker dealer / registered investment advisor. She serves as a liaison between wealth brokerage sales, NTSI operations, NTSI compliance and wealth management risk and control with the goal of creating efficient, frictionless fulfillment of products and services. Her extensive industry experience helps to drive growth in Northern Trust’s brokerage business and to further enhance the client experience through an integrated approach with wealth management partners. Capco earned a Bachelor of Arts in international business with a business management minor from Eckerd College in St. Petersburg, Florida.
About Jarrett Jacobs
Jacobs serves as the chief compliance officer for Fifth Third Securities, Inc. broker-dealer and registered investment adviser. He is responsible for the compliance and risk-related matters surrounding Fifth Third Securities’ retail and capital markets lines of businesses, including compliance with U.S. Securities and Exchange Commission (SEC) and Financial Industry Regulatory Authority (FINRA) rules and regulations. Jacobs has over 25 years of experience in broker-dealer and investment advisor compliance. Prior to joining Fifth Third Securities, Inc. in 2006, he served as RIA Compliance Officer for Raymond James Financial Services.
About Debi LuckeLucke is the director of the complaint resolution team at Ameriprise Financial Services, LLC, in Minneapolis, leading a team of compliance professionals who review and respond to customer complaints. She has worked in the broker/dealer field for more than 30 years, primarily in compliance and specifically in the customer complaint space. She is a subject matter expert regarding the rules and regulations surrounding customer complaint reporting and helps develop policies and procedures to ensure these obligations are met. Lucke is a member of the FINRA Complaint Initiative Committee and has served as a member of various working groups within the committee associated with regulatory reporting, as well as an Ameriprise Chairman’s Award for Excellence Finalist in 2021.
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this final episode in the BISA Portfolio Podcast “DE&I Voices” series, guest host Logan Hickman of Nationwide converses with Megan Richter of Key Investment Services and Jermaine Perrien of Symetra about the value of diverse teams within the financial institution. Both Symetra and Key Investment Services have implemented DE&I initiatives, such as resource groups, training and leadership commitment. They discuss these initiatives and strategies for the future.
About Logan Hickman
Logan Hickman, ChFC®, CLU®, serves as director of advisory annuity distribution for Nationwide. In his role, he leads a team of high-performing sales professionals who are responsible for growing advisory annuity sales within the broker-dealer channel. Hickman is also responsible for helping design and implement long-term sales strategies that align with Nationwide's mission of protecting people, businesses and futures with extraordinary care.
Perhaps most importantly, though, Hickman is a fervent champion of diversity, equity and inclusion. Aside from the daily duties of his role, he serves as the President of Nationwide's Pride Employee Resource Group’s Scottsdale Chapter. He also serves on BISA's DE&I Committee and is a 2023 BISA Rising Star.
Hickman and his husband, Ben, live in Scottsdale, AZ with their cream-colored miniature dachshund, Whitney. Outside of work, they enjoy hiking (when it’s not too hot), long weekend trips and exploring the Phoenix food scene with friends.
About Jermaine Perrien
Jermaine Perrien has worked in the financial services sector since 2005. He joined Symetra Financial in 2015 and is currently assistant director of internal sales/talent and development for the retirement division. Perrien was recognized by BISA as a 2023 Rising Star and is a member of the Association for Wholesaling Diversity. He is passionate about providing opportunities, helping others realize their potential and increasing financial literacy. Perrien also serves on Symetra’s DEI Strategy Team and the retirement division’s DEI Leadership Council. A 2004 graduate of the University of Puget Sound in Tacoma, Washington, Perrien lives in the Pacific Northwest with his wife and children.
About Megan Richter
Megan Richter is a wealth management regional Eeecutive with Key Investment Services within the following markets: Ohio, Indiana, Michigan, Colorado, Utah, Idaho, Oregon, Washington and Alaska. She leads and coaches a team of Wealth Market Leaders leading Private Client Financial Advisors to grow her business through deepening our existing relationships and expanding our market share across Key Bank’s footprint.
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this episode of the BISA Portfolio Podcast series “DE&I Voices,” guest host Logan Hickman of Nationwide interviews 2024 Rising Stars awardees Madi Vandegrift of Truist Wealth and Juan Muñoz of Nationwide. They share their experience and inspiration as awardees and members of the Rising Stars program.
Listen to the full episode, and then nominate yourself or someone else for the 2025 Rising Stars cohort! Nominations are now open and close Friday, Oct. 18, 2024.
About Logan Hickman
Logan Hickman, ChFC®, CLU®, serves as director of advisory annuity distribution for Nationwide. In his role, he leads a team of high-performing sales professionals who are responsible for growing advisory annuity sales within the broker-dealer channel. Hickman is also responsible for helping design and implement long-term sales strategies that align with Nationwide's mission of protecting people, businesses and futures with extraordinary care.
Perhaps most importantly, though, Hickman is a fervent champion of diversity, equity and inclusion. Aside from the daily duties of his role, he serves as the President of Nationwide's Pride Employee Resource Group’s Scottsdale Chapter. He also serves on BISA's DE&I Committee and is a 2023 BISA Rising Star.
Hickman and his husband, Ben, live in Scottsdale, AZ with their cream-colored miniature dachshund, Whitney. Outside of work, they enjoy hiking (when it’s not too hot), long weekend trips and exploring the Phoenix food scene with friends.
About Madi Vandegrift
Madison (Madi) Vandegrift is an officer and wealth business analyst II for Truist Wealth and Truist Investment Services. Madi joined Truist in 2021 and successfully completed the Truist Leadership Development Program (LDP) before joining Truist Wealth in 2022.
Through the LDP program, she worked with the Truist Foundation, Private Wealth and Fiduciary Audit, Technology Risk Management and Wealth Brokerage teams, expanding her leadership experience and knowledge of different parts of the enterprise.
Vandegrift currently assists with sales enablement efforts on the Wealth Brokerage Sales Execution team, focusing on recruiting and retention, business strategy and execution for managers and advisors, development and DEI initiatives, and strengthening partnerships across business lines. She strives to connect her community and advocate for the next generation of financial professionals.
About Juan MuñozJuan Muñoz is a consultant, business insights – strategic analysis at Nationwide Financial. In this role, Muñoz’s expertise in advanced analytics empowers sales leadership and their teams to make informed decisions, enhancing efficiency and effectiveness in their sales processes. His leadership on multiple projects has directly contributed to increased sales, improved efficiency and faster time-to-market for business partners. Born in Bogotá, Colombia, Muñoz moved to the United States at the age of 15. Since then, Muñoz has achieved remarkable milestones, becoming a U.S. citizen and earning an MBA with a focus in data analytics. At Nationwide, Muñoz serves as a co-lead for the National Latino Alliance associate resource group. Here, he and his team create valuable content and support members through events and resources focused on mental health awareness, professional development, networking, cultural awareness, DEI and insights into underserved markets.
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this episode of the BISA Portfolio Podcast series “DE&I Voices,” guest host Logan Hickman of Nationwide interviews Jim Nickens of InSource, Inc. and Heather Hepburn of Webster Bank. All are members of the BISA Diversity, Equity & Inclusion Committee, a group that inspires member firms to develop an inclusive working environment to improve business results and strengthen our industry.
Listen to the full episode to learn about how Hepburn, Nickens and Hickman are engaging in DE&I conversations and initiatives at their organizations.
About Logan Hickman
Logan Hickman, ChFC®, CLU®, serves as director of advisory annuity distribution for Nationwide. In his role, he leads a team of high-performing sales professionals who are responsible for growing advisory annuity sales within the broker-dealer channel. Hickman is also responsible for helping design and implement long-term sales strategies that align with Nationwide's mission of protecting people, businesses and futures with extraordinary care.
About Heather Hepburn
Hepburn is the managing director of the Wealth Management Operations team at Webster Investments Services, Inc., with responsibility for managing the functions and processes of the back office as well as the relationships with its internal and external business partners. Heather is a leader with expertise in people management and broker-dealer operations. Her oversight includes due diligence, regulatory compliance and operations management. She manages special projects and collaborates with the leadership team on strategic initiatives.
About Jim Nickens
Nickens is president of InSource in Indianapolis, IN., a leading financial solutions partner for banks, broker-dealers and financial professionals across the country. He joined InSource in 2011 after a successful tenure as senior vice president and sales manager for Key Investment Services LLC (KIS) where he was responsible for providing sales leadership to financial advisors in the Eastern New York and Vermont regions. Prior to joining Key, Nickens served as regional investment sales manager and vice president for NatCity Investments, managing a successful team of financial advisors in Indiana and Kentucky. Prior to that position, he was vice president and affiliate sales manager for Fifth Third Securities in Toledo, OH. There he was named Manager of the Year.
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this episode of the BISA Portfolio Podcast series "The Voice of Wealth," Jacinda Norvell, wealth broker and sales execution director at Truist Wealth, and Donna McNeely, president of Kinecta Financial Management Company, discuss the intricacies of the wealth management career path and the challenges of recruitment and retention.
Key takeaways from this episode include:
- The importance of finding your passion and building a career around your strengths.
- The various career paths available within wealth management, from entry-level roles to senior leadership positions.
- The challenges and opportunities in recruiting and retaining top talent in the industry.
- The importance of creating a supportive and inclusive culture to foster employee satisfaction and loyalty.
Listen to the full episode to learn more about the wealth management career path and gain valuable insights from industry experts.
About Jacinda NorvellJacinda Norvell is a senior managing director and the wealth brokerage sales execution director for Truist Wealth and Trust Investment Services, Inc. offering over 25 years of financial services experience. Prior to joining SunTrust, now Truist, in 1997, Jacinda obtained both retail brokerage and institutional investment experience at The Robinson Humphrey Company and Invesco. Having worked in various management roles at SunTrust, now Truist, Jacinda currently leads sales enablement efforts for their broker/dealer focused on advisor recruiting and retention, business planning and execution for managers and advisors, and development and DEI initiatives.
About Donna McNeelyDonna McNeely is the president of Kinecta Financial Management Company, LLC, a wholly owned subsidiary of Kinecta Federal Credit Union. Donna is responsible for implementation of the company’s business goals, including overall management, strategy, growth and operating results. She is accountable for successful operation of the company’s subsidiaries, Apollo Insurance, a property/casualty insurance agency providing insurance products services to credit unions nationwide, and Kinecta Financial & Insurance Services, a registered broker/dealer and insurance agency.
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this episode of the BISA Portfolio Podcast series “The Voice of Wealth,” BISA’s Wealth Committee Chair Jacinda Norvell, wealth broker and sales execution director at Truist Wealth, talks about developing successful delivery models with Rebecca Robinson, director of wealth management at Zions Bancorporation. They discuss how Zions takes a collaborative approach to wealth management, tailoring their teams and services to each client's unique needs and complexity. Key takeaways of this episode include:
- The importance of flexibility and emotional intelligence in wealth advisory, to truly understand client goals and challenges
- Strategies for fostering professional development in wealth management teams, such as hands-on training, mentorship and feedback sessions
- How a collaborative, planning-based culture can enhance the client experience and help advisors grow with their clients over time
About Jacinda NorvellJacinda Norvell is a senior managing director and the wealth brokerage sales execution director for Truist Wealth and Trust Investment Services, Inc. offering over 25 years of financial services experience. Prior to joining SunTrust, now Truist, in 1997, Jacinda obtained both retail brokerage and institutional investment experience at The Robinson Humphrey Company and Invesco. Having worked in various management roles at SunTrust, now Truist, Jacinda currently leads sales enablement efforts for their broker/dealer focused on advisor recruiting and retention, business planning and execution for managers and advisors, and development and DEI initiatives.
About Rebecca RobinsonRebecca Robinson, CPA, CFP®, is the executive director of wealth management at Zions Bancorp, where she serves on the company's Executive Management Committee. As the head of wealth management, Rebecca leads a multi-state team of professionals who provide tailored investment management, wealth and business succession planning, philanthropic and fiduciary services
to high-net-worth families, business owners and corporate clients. She provides the strategic vision for the firm’s planning centric approach to client service. In addition to her wealth management responsibilities, she serves as the executive in charge of bank’s affluent customer strategic initiative, chairs the benefits investment committee and is a member of the board of
directors for the Zions Bancorp Foundation. Rebecca also serves on the Board of Directors for BISA.
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this episode of the BISA Portfolio Podcast, learn why mentoring matters and how to make the most of it from 2023 DE&I Rising Stars awardee Lindsay Diehl Green, United Bank, and her mentor, Pamela Dawson, US Bank. Piera Valle of Pacific Life is guest host of this podcast.
Topics covered include:
- Takeaways from the DE&I Rising Stars mentorship program
- What they've learned through this program
- Why they see mentorship and sponsorship as valuable to the industry
- What they've learned from each other
- How mentees can make the most of their time with a mentor
About Piera ValleAs a senior director in strategic accounts, Piera is responsible for developing and growing strategic partnerships for Pacific Life’s Consumer Markets Division. She also serves as a board member for Pacific Life’s Women at PL connections group, focusing on their community efforts and has been on the BISA DE&I Committee for the last five years.
About Pamela DawsonAs director of advisory business relations within U.S. Bank Asset
Management Group (AMG), Pamela is responsible for driving increased
awareness of AMG’s investment thought leadership, resource capabilities
and portfolio construction guidance.
Pamela specifically works with wealth management teams in U.S. Bancorp
Investments, an affiliate of U.S. Bank, in affluent markets. In this role, she
develops and delivers appropriate education and coaching to help team
members better understand, access and leverage AMG’s expertise in client
acquisition and retention opportunities. She is also a member of AMG’s
leadership team.
With more than 30 years helping organizations grow their businesses,
Pamela is an experienced executive in the financial services industry.
Prior to joining U.S. Bank, she was the senior director of the bank channel
for Russell Investments, where she established and grew the retail channel to
more than $4.5 billion in assets during her seven-year tenure. Prior to Russell,
she was a district sales manager for U.S. Bancorp Investments, an affiliate of
U.S. Bank. Pamela has also spent time in national accounts with American
International Group (AIG) and was the president of the broker/dealer division
at Washington Mutual.
About Lindsay Diehl GreenLindsay serves as vice president, assistant director of operations & client services for United Wealth Management and United Brokerage Services, Inc. Responsible for the day-to-day management and oversight of account administration and operations, Lindsay works as part of the leadership team to develop and improve long-term strategies to meet client and company objectives. Lindsay joined United in 2005, and has held several leadership roles across the retail, brokerage and wealth management departments. Lindsay also serves as vice chair of United’s DE&I Council. She has been nationally recognized by BISA, being named to the DE&I Rising Star Program Class of 2023, and statewide by The WV State Journal’s Generation Next: 40 Under 40 Class of 2023 honoree. She is a long serving Advisory Council member and active volunteer for the Children’s Home Society of West Virginia. Lindsay holds the following licenses: Series 7, Series 66 and Life & Health Insurance.
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
Kenneth Cherrier of F&G interviews Kendra Cain of Arvest and Kevin Larson of Cetera Financial Group on two topics making a splash in regulatory and compliance right now: off-channel communications and complex products through a Regulation Best Interest (Reg BI) lens.
Listen to this podcast episode on your way to the BISA Regulatory & Compliance Summit, November 13 - 14, the event bringing together program executives and compliance officers from across the bank insurance and securities industry to learn about and discuss pressing regulatory and compliance issues.
Key topics discussed:
- How staff communication is handled at their organizations
- If their organizations place restrictions on which digital communications to allow
- What information security requirements are considered when implementing new communication channels and vendors
- A few thought experiments on complex products — including whether an RR should be compensated more for additional complex product training; must a client fully understand all functionality of a complex product; and what steps BDs and RRs take when selling complex products to meet Best Interest requirements
About Kenneth CherrierAs the CCO for Fidelity & Guaranty, Kenneth is responsible for the firm’s day-to-day Enterprise Risk Management function and has held numerous positions with prior firms in senior executive-level roles. Taking a “stewardship” approach to the industry, Kenneth acts as a FINRA arbitrator and is/has been an active member of numerous industry associations, such as NSCP, FSI, BISA, and CEFLI. He has sat on the Board of the NSCP, has thrice served as a member of the FINRA District 4/Midwest Regional Committee, and sat on FINRA’s Regulatory Affairs and Continuing Education Committees.
About Kendra CainKendra serves as chief compliance officer at Arvest Wealth Management. She is an Accredited Investment Fiduciary (AIF®) and a Certified Regulatory and Compliance Professional (CRCP®). Kendra is also a member of the Bank Insurance and Securities Association's Regulatory and Compliance Education Committee. She has over 20 years of industry experience and has worked at other regional broker-dealers and investment advisors in various roles, including CCO and Director of Compliance and Operations. Kendra graduated from the University of Louisiana at Lafayette and resides in Lafayette, Louisiana.
About Kevin LarsonKevin joined Cetera Investment Services in 2014 as the Chief Compliance Officer. In that capacity, he oversaw all compliance functions of Cetera Investment Services. He currently works within Risk Management at Cetera Financial Group. He is actively engaged in BISA and IRI to help provide education and act as a resource to banks and credit unions in this profession. Prior to joining Cetera, Kevin was the Chief Compliance Officer and Anti-Money Laundering Officer for a regional broker-dealer for seven years. Kevin holds his Series 7 and 24 licenses and received a Bachelor of Science degree in Marketing from Saint Cloud State University
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
Truist's Jacinda Norvell and Huntington's Mike Miroballi, BISA president, join host Jeff Hartney, BISA executive director, to discuss how the typical wealth client is evolving and changing. Here are a few highlights you won't want to miss in this episode of the BISA Portfolio Podcast:
- How the needs and expectations of the wealth client have changed
- Effective strategies to meet clients at different life stages
- Ensuring clients receive tailored financial solutions
- How to leverage technology to enhance the client experience
- Ensuring inclusivity and accessibility
- Providing value-added services to address client life goals
- Wealth transfer and intergenerational planning for high-net-worth families
About Jacinda NorvellJacinda Norvell is a senior managing director and the wealth brokerage sales execution director for Truist Wealth and Trust Investment Services, Inc. offering over 25 years of financial services experience. Prior to joining SunTrust, now Truist, in 1997, Jacinda obtained both retail brokerage and institutional investment experience at The Robinson Humphrey Company and Invesco. Having worked in various management roles at SunTrust, now Truist, Jacinda currently leads sales enablement efforts for their broker/dealer focused on advisor recruiting and retention, business planning and execution for managers and advisors, and development and DEI initiatives.
About Mike MiroballiAs president of the Huntington Investment Company, Michael Miroballi is responsible for leading the strategic direction, overseeing regulatory governance and setting priorities for the business.
Michael joined Huntington in February of 2017 after spending nearly 16 years at BMO Financial Group. He has over 30 years of experience in financial services. Michael spent the early part of his career with Merrill Lynch and Citigroup as a financial advisor. He obtained his CFA designation in 2000 and transitioned to portfolio management and trust investment management with Harris Private Bank, now known as BMO Private Bank, where among his accomplishments he led the creation of BMO’s open architecture outside manager and mutual fund platform. In 2007, Michael was appointed president of the bank’s retail broker-dealer, BMO Harris Financial Advisors. As president of BMO Harris Financial Advisors, Mike led the transformation of the business to become a leader among peers in the growth of investment advisory assets under management. Likewise, as president of Huntington Investment Company, he has led the transformation of the business to become a planning-based advisory firm with advisory assets growing more than five-fold in just over five years.
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this episode of the BISA Portfolio Podcast, John Olerio of Webster Investments, chair of the BISA Research Committee, speaks with Chayce Horton and Asher Cheses of Cerulli Associates. Recently, BISA commissioned a study through Cerulli the showcases trends and strategies for recruiting and retaining advisors throughout their careers. In this podcast, they discuss some of the study's key takeaways, including:
- What's making recruitment difficult right now
- The key benefits of the bank and credit union space for advisors
- Strategies for developing junior advisors and supporting all advisors
- Why referrals matter
- What makes advisors stay
- Preparing for succession planning
To access the full BISA/Cerulli whitepaper for free, visit here.
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this special edition of the BISA Portfolio Podcast, Annual Convention Co-chairs LeAnn Rummel of Cetera Investment Services and Tim Layton of WealthVest share:
- Their thoughts on key industry trends as we head into the convention
- Their tips, tricks and secrets for making the most of the convention
- Sessions they don't want to miss
Plus, you'll hear sneak peeks from keynote speakers that will give you a taste of what's to come! Haven't registered yet? Do so now.
BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this episode of BISA Portfolio Podcast, Jane-ellen Porter interviews Circle of Excellence Awardees, Jim Nonnengard and John Olerio, on how they've fostered community throughout their careers.
They discuss:
- Their many years taking advantage of all networking opportunities BISA provides
- Strategies for seeking and developing community through networking
- How competitors become friends through BISA connections
About Jane-ellen PorterJane-ellen Porter is senior vice president and affluent regional sales manager for Wilmington Advisors @ MT. In this role, she is responsible for managing the development, sales and relationship management of the Southern Connecticut and Tarrytown, New York investment and life insurance solutions and services offered through the Financial Advisors and Licensed Bank Employees.
About Jim NonnengardJim Nonnengard serves as president of Regions Investment Services for the Wealth Management Group at Regions, a regional bank that operates throughout the South, Midwest and Texas and is headquartered in Birmingham, AL. He is responsible for providing executive and regulatory oversight of the Investment Services Department, which is comprised of Securities Licensed Financial Advisors and Insurance Licensed Bankers.
About John OlerioWith over 30 years of industry experience, John has focused his career on being a program manager for large regional banks with extensive experience with TPMs. He has been with Webster Investments since 1997 and has implemented short-term and long-term strategies to help set the directional course for the business line. John provides strategic strategies to the Community Bank and implements business plans that drive growth for the bank.
DISCLAIMER FROM LPL
The opinions voiced in this show (program) are for general information only and are not intended to provide specific advice or recommendations for any individual. To determine which investment(s) may be appropriate for you, consult with your attorney, accountant, and financial advisor or tax advisor prior to investing.
Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC). Insurance products are offered through LPL or its licensed affiliates. Webster Bank and Webster Investments are not registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using Webster Investments, and may also be employees of Webster Bank. These products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of, Webster Bank or Webster Investments.
Securities and insurance offered through LPL or its affiliates are:
| Not Insured by FDIC or Any Other Government Agency | Not Bank Guaranteed | Not Bank Deposits or Obligations | May Lose Value
LPL Financial, Webster Investments and Webster Bank are not affiliated with BISA or any other referenced entities.
The Bank Insurance & Securities Association is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
Ram Nagappan (BNY Mellon | Pershing) and Howard Hammond (Fifth Third), 2022 Circle of Excellence award winners, share with guest host Jane-ellen Porter (Wilmington Advisors @M&T) their advice for cultivating growth on all stages of the career journey.
Topics include:
- How they’ve cultivated a growth mindset throughout their careers
- Pushing through times of stagnation
- Advice for industry leaders growing their teams
- Goals they set for future growth
Ram Nagappan is the Chief Information Officer for BNY Mellon | Pershing. With more than 30 years of information technology experience, Ram oversees the firm’s technology and deployment of digital, experience-centric wealth management solutions
Howard Hammond serves as executive vice president and head of Consumer Banking at Fifth Third Bancorp. He leads more than 8,000 employees and oversees more than 1,000 financial centers and approximately 2,200 ATMs across the Bank’s footprint. Howard is responsible for the division’s performance, objectives, products, operations and strategies.
The Bank Insurance & Securities Association is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this second part of a two-part series highlighting BISA DE&I Rising Stars Program participants, guest host Piera Valle (Pacific Life) is joined by Amy Busch (The Huntington Investment Company) and Mary Tuggle (iCapital), both from the program's 2022 cohort.
They share their stories, thoughts and advice after almost a year spent as program participants, discussing topics including:
- Benefits of having a mentor 7:03
- Their commitment to DE&I 10:37
- Recruiting and retaining young professionals 18:36
- Advice for people new to the industry 26:50
- and more!
The BISA DE&I Programis an exclusive BISA-sponsored recognition and leadership development program for professionals who have demonstrated commitment to creating an impact in and advancing DE&I in our industry or within their communities. It’s designed to foster professional growth, leadership growth and career advancement for diverse individuals through mentoring, networking events and volunteer opportunities.
The Bank Insurance & Securities Association is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
Managing SEC and FINRA exam priorities isn't always a walk in the park, but guest host Carol Goulding (M&T Securities) and guest Serina Shores (Huntington Financial Advisors) break down how they do so effectively — and have fun along the way — in this edition of the BISA Portfolio Podcast. Topics discussed include:
- Process for analyzing letters (8:12)
- Finding best practices (10:45)
- Contacting regulators directly (12:52)
- Addressing results of FINRA analysis (15:47)
- Involving legal staff (16:46)
- Reporting to the board (19:16)
- Implementing and tailoring training (21:24)
Please note that all comments represent the opinions of the speakers and don't necessarily represent the opinions of their firms.
Carol Goulding is a senior vice president with banking and securities industry experience concentrating on regulatory and compliance issues. She is currently the senior compliance manager for Wilmington Trust’s Wealth Division and is responsible for overseeing business policies and procedures to ensure compliance with regulatory and ethical sales practices. She holds several FINRA licenses as well as a Life, Accident and Health license.
Serina Shores is the senior vice president - chief compliance officer of Huntington Financial Advisors. She has over 23 years of experience in the industry in various roles. Prior to Huntington Financial Advisors, she served in multiple capacities at Washington Mutual’s WM Financial Services and JP Morgan Chase’s Chase Investment Services Corp. She is married and has two children and a running partner — Buster the Cavachon dog.
BISA's Regulatory & Compliance Program serves as a resource for BISA member companies in an increasingly stringent regulatory environment. BISA partners with qualified firms to provide strategic insights and regulatory, compliance and risk management expertise through regular editorial content submission, training and education, conference programming and other monitoring and risk management information services that would benefit BISA members. BISA accomplishes this through two yearly regulatory and compliance summits, one in the fall and one in the spring. Learn more about these events here. BISA members are also welcome to join the mon
The Bank Insurance & Securities Association is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
Managing SEC and FINRA exam priorities isn't always a walk in the park, but guest host Carol Goulding (M&T Securities) and guest Serina Shores (Huntington Financial Advisors) break down how they do so effectively — and have fun along the way — in this edition of the BISA Portfolio Podcast. Topics discussed include:
- Reviewing policies and procedures
- Breaking down FINRA letters
- Communicating with regulators on best practices
Carol Goulding is chair of BISA's Regulatory & Compliance Program. This program serves as a resource for BISA member companies in an increasingly stringent regulatory environment. BISA partners with qualified firms to provide strategic insights and regulatory, compliance and risk management expertise through regular editorial content submission, training and education, conference programming and other monitoring and risk management information services that would benefit BISA members.
BISA accomplishes this through two yearly regulatory and compliance summits, one in the fall and one in the spring. Learn more about these events here. BISA members are also welcome to join the monthly Regulatory & Compliance Networking Group. Info can be found here.
Please note that all comments represent the opinions of the speakers and don't necessarily represent the opinions of their firms.
The Bank Insurance & Securities Association is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this first part of a two-part series highlighting BISA DE&I Rising Stars Program participants, guest host Piera Valle (Pacific Life) is joined by Jenny Kaskel (InspereX) and Michael Lollman (Frost Bank), both from the program's 2021 cohort.
They share their stories, thoughts and advice after more than a year spent as program participants, discussing topics including:
- Their commitment to DE&I
- Navigating generational differences in the wealth management space
- Recruiting and retaining diverse voices
The BISA DE&I Programis an exclusive BISA-sponsored recognition and leadership development program for professionals who have demonstrated commitment to creating an impact in and advancing DE&I in our industry or within their communities. It’s designed to foster professional growth, leadership growth and career advancement for diverse individuals through mentoring, networking events and volunteer opportunities.
If you know someone who would be perfect for this program, nominate them for the 2023 cohort by Oct. 31, 2022.
The Bank Insurance & Securities Association is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
In this two-part series of the BISA Portfolio Podcast, Portfolio contributing editor Rich Blake is joined by Kevin Beard, chief growth officer at Atria Wealth Solutions, and Jim Nickens, president of InSource, Inc. and executive vice president of USAnnuity Partners - both members of BISA's Diversity, Equity & Inclusion Committee.
In this second episode, Beard and Nickens share their thoughts on:
- Executive buy-in and commitment to DEI,
- How to hold leaders accountable to supporting DEI in an organization,
- Examples of particularly effective leaders in the financial services industry that have advanced DEI in authentic and impactful ways, and
- Advice for future leaders who look forward to a more inclusive, diverse financial industry.
Circle back to Portfolio Podcast Episode 7 to hear from Beard and Nickens about their leadership journeys, what DEI means to them and how to keep the conversation going about DEI within organizations.
In this two-part series of the BISA Portfolio Podcast, Portfolio contributing editor Rich Blake is joined by Kevin Beard, chief growth officer at Atria Wealth Solutions, and Jim Nickens, president of InSource, Inc. and executive vice president of USAnnuity Partners - both members of BISA's Diversity, Equity & Inclusion Committee.
In this first episode, Beard and Nickens share their leadership journeys, what DEI means to them and how to keep the conversation going about DEI within organizations.
Keep an eye out for second episode of this two-part series with Beard and Nickens, and listen back to the July 2021 BISA Portfolio Podcast interview with Martin Powell from CUNA Mutual Group who shared his own inspirational leadership journey.
In this special episode of the BISA Podcast, Portfolio contributing editor Rich Blake is joined by Martin Powell, head of annuity distribution at CUNA Mutual Group and a supporter of BISA’s Black Voices Unmuted task force. In this episode, Powell shares his inspiring story, how his passion for equality and inclusivity was instilled in him at a young age, moving snapshots of his life, and his pathway to leadership.
Powell gives insight into three habits leaders in the industry need to break in order to find financial success. The pair cover ways to broaden diversity and create opportunity, overcoming biases, the power of breaking bad habits, and why seeking out diversity in the workplace is imperative.
In this episode, Rich Blake, Portfolio contributing editor, speaks with BISA President Frank Consalo. The two discuss takeaways from the industry's response to the pandemic shut down, the future of the workforce, cryptocurrency, and issues surrounding what is expected to be a period of transformation for society post-pandemic.
BISA President Frank Consalo and BISA Executive Director Jeff Hartney recently sat down to discuss the future of BISA. Listen to the full conversation in this episode of the BISA Portfolio Podcast.
The Bank Insurance & Securities Association is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.
- Visit the Portfolio content hub
- Become a BISA member
BISA’s Rich Blake interviews Lee Rubin, former captain of the Penn State Football team and an HR, leadership and team-building expert. Rubin will be presenting the five components of extraordinary teams at the upcoming BISA Annual Convention, through an all-new partnership with leadership programming organization, Victory Road. Learn more about Rubin, his advice for enhancing teamwork in financial services, and what businesses can do today to improve diversity initiatives.
On the inaugural episode of Portfolio Podcast, we will be discussing political and legislative issues that will affect financial services over the next year. With the Nov. 6 elections right around the corner, political affairs expert Andy Friedman will be sharing a Washington update.