The Customer Delivery Experience: Recent Episodes
MetaPack
This podcast covers all things related to the delivery experience of online shoppers. Find out how retailers and brands across the globe are approaching their customer delivery experience, what consumers expect from them when it comes to delivery, and winning customer delivery strategies and trends as told by industry experts. If it’s about customer delivery, you will find the conversation here.
For this week's discussion we are joined by Duncan License - VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more.
You can find a copy of Metapack's Delivery Options Benchmark here: http://bit.ly/DelOptBen
This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships?
Panellists:
- Philippe Hemard, Founder, PHC
- Tim Jones, Director of Marketing, DPD
- Martijn de Lange, CEO, Hermes
- Klaus Goeldenbot, Chief Executive, Nisbets PLC
- Alex Vassiliev, Chief International Officer, Yandex Market
For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK's online retail association). Andy shares his thoughts on the current state of retail, and how brand can retailers can use the learnings from peak 2018 to plan for peak 2019. We cover best performing sales categories, how to engage with your customers during peak, and more.
As a fulfilment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev - Product Owner at MetaPack, who takes us through the benefits of Ship from Store, how it works, and things to consider when implementing it.
In this episode, we speak with Maria Dahlqvist Canton, Global Marketing Director at MetaPack, who gives us insight into consumer preferences regarding delivery options and their delivery experience. We cover everything from personalisation, to free delivery, and offer insights into where retailers and brands are focusing their efforts in the coming years.
You can view the TDC Global 2019 videos referred to in the episode here http://www.metapack.com/event/the-delivery-conference-2019-live/