ICology: Recent Episodes
Chuck Gose
ICology is back for 2021. Chuck Gose and Kristin Hancock are relaunching ICology as a brand new space for internal communicators. Learn more at joinicology.com and sign up for the 2/22 live (re)launch party.
And for the walk down memory lane, let's revisit the very first episode that originally aired on August 31, 2015 with guest Mamie Peers. At the time, Mamie was the director of internal communications at Cosmopolitan Las Vegas and is still one of the most creative communicators on the planet.
Enjoy the listen.
Four internal comms Thinkers joined me on this episode to discuss Deloitte's recent report on employee recognition - The Practical Magic of Thank You. We discuss some of the report's findings, as well as the role internal communicators play in employee recognition. This episode's Thinkers are....
- Stephanie Ramos Communications Manager, Mount Sinai Health System
- Meg Marra Vice President, Borshoff
- Jess Roberts Strategist, Synergy Creative
- Leah Bowden Head of Internal Comms, Close Brothers
If internal comms is your passion, ICology is your podcast.
In this episode of ICology, I talk with Jenni Field, Director at Redefining Communications, and Benjamin Ellis, CEO of SocialOptic, about 2019 research they conducted into remote workers and internal communication. The two of them combined their superpowers to unearth some new data on what employees are interested in and who they are interested in hearing it from. If you'd like to read the full report, download it at http://remotelyinterested.work/.
This wasn't exactly what I planned with the new Think Tank episodes but I went with it anyway. Today's "Wayfair Walkout" should be watched closely by internal communicators. Could something like this happen at your business? Absolutely. So what will you do when it happens? That's what you need to answer. Listen to my take on what internal communicators should be doing in case you have your own #wayfairwalkout.
Pinaki Kathiari has become a true friend to the internal communications industry. And I'm proud to have him on ICology to talk about the challenges and opportunities of co-creation in internal communication. What is co-creation? Listen to the episode and find out how it can help communicators across industries and seniority levels. Pinaki is also once again a workshop leader at PRSA Connect this year. At last year's conference, his workshop was the highest-rated session from the entire event. And I expect nothing short of that again this year.
If internal comms is your passion, ICology is your podcast. Listen in.
It truly was hard to believe but the last time Rachel Miller was on ICology was to talk about Brexit. . . nearly 3 years ago! But she's back, but not talking about Brexit - even though the rest of the world is. Rachel Miller, the founder of All Things IC and knower of all things internal communications, is back to talk about how communicators can build a stronger personal brand inside their own companies. It's a topic she's passionate about and will be addressing as the opening keynote at this year's PRSA Connect 19 conference this May. #prsaconnect
Pleased to be joined by Simon Wright, Director at Gatehouse, to discuss a brand new report they produced. For years, they've been sharing an annual State of the Sector report that focuses on internal communication. But in 2018, they had an increased participation from North American communicators and so Gatehouse produced a special report for just North America. It's interesting to hear what the differences are between communicators in North America and other parts of the world.
On July 24, I was a guest speaker at the IC Pro Retreat in Cincinnati. But this was a different speaking engagement than my normal ones. In this one, Sara Jackson, VP at Cerkl, interviewed me about ICology and podcasting for internal communications. For the first time, the tables were turned. I get to share my ICology journey and a bit about the promise of companies and communicators using podcasting to tell their own internal stories. I hope you enjoy episode 1 of 2.
This is the last of the official episodes from PRSA Connect 18. For this one, I interviewed two of the more highly rated speakers from the event - Angee Linsey and Tarek Kamil. Niether are day-to-day internal communicators but both bring fresh thoughts and ideas to the industry and the profession.
It was an honor and privilege hosting the closing keynote at the event. And something I'd love to do again at another event. . . hint, hint.
Welcome to the third episode from my closing keynote at PRSA Connect 18. It's pretty simple to figure out who to talk to if they are a workshop leader or speaker. But this is a fun one because it features three attendees who stood out at the event.
In this episode, you'll hear from Erica Goodwin, Andrea Parrish and Randy Berger. Enjoy.
And we're back with the next episode from my live keynote at PRSA Connect 18. At this year's event, the amount of workshops doubled due to the interest and I was fortunate to interview two of the workshop leaders Angela Sinickas and Ann Melinger.
Angela, the CEO of Sinickas Communications, led a workshop about how to get listeners to listen to us. . . and yes, we can. Ann Melinger is the CEO of Brilliant Ink and her workshop was all about how communicators can benefit from hackathons in the business.
Two great comms and business minds sharing their ideas for you.
I hope some of you haven't forgotten about me. It's been a bit of a journey back to ICology but producing this episode rekindled some of the passion. Thanks to those of you who kept asking about it and encouraging me to produce episodes again.
I needed a break. But break time is over.
At PRSA Connect 18, I was the closing keynote and conducted a live episode of ICology. This is the first of four episodes related to the event.
Enjoy.
At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag.
In the sixth and final interview, I chatted with Dyna Vink. Dyna is the founder and president of Crossroad Communications and Decision Science. Using the latest technology, she has adopted a science-informed and evidence-based approach to problem solve and manage behavior across disciplines. I talked with Dyna to found out how data and science can help communicators and stakeholders make better decisions.
Listen to the full chat on ICology or watch the video.
Chuck Chats is a partnership with Bananatag.
At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag.
In the fifth interview, I chatted with James Fine. James is the president of Telecine and has a creative focus on the digital signage world. James led a seminar at IABC World Conference and we talked about his session, including how can communicators do a better job of delivering ROI.
Listen to the full chat on ICology or watch the video.
Chuck Chats is a partnership with Bananatag.
At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag.
In the fourth interview, I talked with Angelia Sinickas. Angela is the owner of Sinickas Communications, and as it relates to IABC, she is a 21-time Gold Quill winner. I tracked her down at the conference and we talked out how she is helping communicators measure and link communications to behavioral change in organizations. And what the event was like the last time it was in Montreal - back in 1984.
Listen to the full chat on ICology or watch the video.
Chuck Chats is a partnership with Bananatag.
At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag.
In the third interview, I chatted with Maliha Aqeel. Maliha the current IABC/Toronto president, and the Assistant Director of Brand, Marketing & Communications at EY. Maliha brings over 15 years of award-winning professional expertise in strategic communications. She currently leads and develops brand communication programs and specializes in integrating internal and external communications, promoting thought leadership, and advising senior executives in all areas of strategic communication.
I tracked her down at IABC World Conference 2018 and asked her all about the benefits of internal thought leadership and how it can integrate internal and external communications.
Listen to the full chat on ICology or watch the video.
Chuck Chats is a partnership with Bananatag.
At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag.
In the second interview, I chatted with Russell Evans, Assistant Vice President of Culture and Communications at Foresters Financial. Russell is leading an award winning team focused on global internal and executive communications, while becoming known in the communications world as an influencer pushing for more authenticity and fun in internal comms. I tracked him down at IABC World Conference 2018 and asked him all about his team's award-winning project and the role memes can play in keeping employees engaged.
Listen to the full chat on ICology or watch the video.
Chuck Chats is a partnership with Bananatag.
At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag.
In the first episode, I chatted with Pinaki Kathiari, workshop leader at the event and CEO/co-founder of Local Wisdom. Pinaki was in Montreal to present on the "7 Dos and Don'ts of Co-creation." Listen to the full chat on ICology or watch the video from the Hub.
Chuck Chats is a partnership with Bananatag.
Welcome to episode #33 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Five takeaways from the 2017 Intranet Now conference in London (Stephen Byngall)
Why does internal comms struggle for respect? (Martin Smith)
The science of uncommon sense (Csaba Toth)
Building the employee experience with technology, ‘loops’, and trust (Marginalia)
How to Use ‘Swipe Files’ to Become a Better Writer (Gatehouse)
Metrics Drive Behavior and Culture (Gerry McGovern)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Welcome to episode #32 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- Help Employees Create Knowledge — Not Just Share It (John Hagel & John Seely Brown)
- Internal Communications Rising in Importance, Opportunity (True Digital)
- BIG FIVE Workplace Personalities: Recognizing Employee Traits to Inspire (Talent Map)
- You Don’t Have A Strategy if You Don’t Have the Work (Simon Terry)
- Putting strategy back into internal comms: the time has come (Mike Klein)
- What do positive workplaces and EBITDA have in common? (Rachael Powell)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Welcome to episode #31 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- Why SILENCE about HATE is the biggest threat to the workplace (Matt Manners)
- 3 Ways You Are Failing Your Remote Workers (Gallup)
- 5 lessons from the smallest unit of collaboration (Sharon O’Dea)
- 2017 State of Employee Advocacy Survey (Jen McClure)
- 3 Ways Network Mapping Can Help Organizational Learning and Communications Efforts (Erin Gamble)
- Internal Communication is Change Communication – Or Should Be (Steve Baskin)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Welcome to episode #30 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- How Managers Drive Results and Employee Engagement at the Same Time (Jack Zenger and Joseph Folkman)
- You’ve done your channel audit — now what? (Headlines)
- Ask Your Employees These Questions. They Will Thank You (Kristi Hedges)
- Why we must completely rethink how to communicate at work (Gary Cooper)
- Workplace Communications: You Don't Want to Be 100% Accurate, But 0% Effective (Patty Azzarello)
- Cracking the Collaboration Nut Takes More Than Tools (Dom Nicastro)
- The Top 10 #internalcomms hashtags on Twitter (h&h)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Welcome to episode #29 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- The 2017 State of Company Culture Report - Insights & Takeaways (SnackNation) http://icolo.gy/2x5NMvJ
- The Power of Not Doing: Improve Internal Communications by Doing Less (Elisabeth Baskin)
- 3 Ways For Management to Be Open to New Ideas (Michelle Smith)
- Writing More Will Make You Smarter (Jessica Stillman)
- Infographic & Survey - Internal Communications With Remote Workers 2017 (Hollinger | Scott)
- Emojinal connections: the power of pictures (Sharon O’Dea)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Welcome to episode #28 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- Does The Communications Industry Need Certification? (Alex Malouf)
- No, Your Employees aren’t Responsible for their own Engagement (Jason Lauritsen)
- Take ownership of your culture: 3 ways executives can lead by example (Autumn Manning)
- In 2017, your internal culture is your brand (David Mattin)
- Co-Create Change (John Sigmon)
- Infographic: The Power of Employee Social Advocacy (HR Daily Advisor)
- The Idea of the 'Digital Native' Is a Total Myth, Science Says (Jessica Stillman)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Welcome to episode #27 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- The Ways Your Brain Manages Overload, and How to Improve Them (Srini Pillay)
- How to let go of your creative ego (Lisa Maltby)
- How companies can deal with unpredictability (Virpi Oinonen)
- How work changed to make us all passionate quitters (Ilana Gershon)
- To Be a Better Communicator, Think Like an Engineer (Alison Davis)
- Employee Survey fatigue? On a scale of 1 to even, I can’t (Chuck Gose)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Welcome to episode #26 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- Company Culture Comes From Good Leadership (Doug and Polly White)
- 7 Ways To Improve Communication In A Remote Team (Marketing Insider Group)
- What content do I need on my intranet? (Becki Hall)
- 9 Signs Your Workplace Is Emotionally Unintelligent and What to Do About It (Scott Mautz)
- Digital success requires a digital culture (Jacques Bughin)
- 3 Tips To Consider While Selecting an Employee Advocacy Tool (Aniisu Verghese)
- 8 Signs That Your Infographic Sucks (Vikas Agrawal)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Welcome to episode #25 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- Our Biases Undermine Our Colleagues’ Attempts to Be Authentic (Tina Opie and Edward Freeman)
- Does Diversity Actually Increase Creativity? (Tomas Chamorro-Premuzic)
- Want Your Employees to Trust You? Show You Trust Them (Holly Browser, Scott Lester & Audrey Korsgaard)
- How to Become A Master Storyteller (Clifford Jones)
- 5 Acts of Appreciation That Drive Employee Engagement, According to Science (Marissa Levin)
- Why MailChimp Doesn’t Let New Hires Work For Their First Week On The Job (Marti Wolf)
- How Enterprise Social Chat Feeds Into Productivity (Andrew Pope)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Welcome to episode #24 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- Set Your Creativity Ablaze! 7 Ways to Generate New Ideas (Alive With Ideas)
- What it takes to build a compelling chatbot (Seth Greenfield)
- How to Give People the One Thing We All Crave (Patrick Leddin)
- Go retro to cut through clutter (Davis & Company)
- How do companies give employees a voice? (All Things IC)
- Blind Faith in Leaders is a BAD Employee Engagement Strategy (Jason Lauritsen)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This episode of Heads Up is supported by StaffConnect.
Welcome to episode #23 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- Why “Wisdom of the Crowd” Does Not Work for Employee Engagement (Jeppe Hansgaard)
- From telling the story to changing the script: transformational networking can reignite the role of the communicator (Mike Klein)
- The Most Common Mistakes Leaders Make When Communicating Change (Paul Petrone)
- 3 Tips to ensure change is viewed positively by employees (Kim Harvey)
- Note to internal communicators: We're drawn to human faces even before birth (Elizabeth Baskin)
- 7 Tips for More Engaging Writing (Anne Bruner)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
At this year's PRSA Connect conference in Denver, ICology host Chuck Gose was the closing keynote and conducted a live episode of ICology, featuring guests and attendees from the annual employee communications event. Interviewees were called up on stage to answer a few questions from Chuck and possibly even guests. In this episode, you'll hear from:
- Sean Williams, True Digital Communications
- Kelli Newman, Piedmont Health
- Chris Wagner, Bananatag
- Nicole Kroul, ACT
- Kristen Bowser, Dayton Children's Hospital
- Becky Graebe, SAS
- Nancy Weaver, Cosmopolitan Resort of Las Vegas
- Amy Jenkins, Chipotle
- Madison Suarez, Chipotle
- Debra Capua, Davis & Company
- Ally Bunin, Brighton Health Plan Solutions
- Elisabeth Wang, Connect conference chair
Subscribe to ICology Apple Podcasts or wherever you like to listen.
This episode of Heads Up is supported by StaffConnect.
Welcome to episode #22 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- Don't you realise, employee engagement is a leaky bucket? (Ian Buckingham)
- Case Study: Communicating with a Mobile Workforce (Paul Barton)
- Employee Experience and Employee Engagement - the long and the short of it (Donna Burtchaell)
- Rethinking how to introduce a new CEO to employees (Arik Hanson)
- 3 Reasons Why Your Team Needs A Quality Communication Dashboard (Aniisu Verghese)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This episode of Heads Up is supported by StaffConnect.
Welcome to episode #21 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- 4 Ways to Ignite Your Workforce (Tim Kopp)
- We Asked 169,000 Workers About What Makes Their Workplace Great. Here's Their Take (Greg Harris)
- The comms manifesto (Helen Reynolds)
- When the War of Opinions Lands at Your Door (Arne Sorenson)
- Surfing the winds of change (Dave Wraith)
- Three Uncommon Tools Every Effective Communicator Should Have (Shaun Randol)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This episode of Heads Up is supported by StaffConnect.
Welcome to episode #20 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- 3 Ways Effective Communicators Structure Unforgettable Messages (Thai Nguyen)
- Good storytelling is more science than art (Esther Choy)
- How weak words kill experiences and 6 words to stop using today (Cassius Kiani)
- Stop the 'culture' bullshit - start telling stories about your values (Shane Allison)
- How Corporate Values Get Hijacked and Misused (Ron Carucci)
- The power of tittle-tattle (Matt Ballentine)
- 5 Questions to Ask About Corporate Culture to Get Beyond the Usual Meaningless Blather (Bill Taylor)
- How to 'KonMari' Your Enterprise Social Network (Amanda Whitesell)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This episode of Heads Up is supported by StaffConnect.
Welcome to episode #19 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
-
- How long does employee advocacy last for? (Rachel Miller)
- The surprisingly humble launch of an enterprise social tool (Ephraim Julius Freed)
- Scooters, slides and saunas: workplace perks, or frivolous fads? (h&h)
- The psychology of workplace change (Headlines)
- Do Online Collaboration Tools Still Matter? (Laetitia Vitaud)
- Toxic leaders affect companies, and governments. How to deal with them (Linda Ronnie)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This episode of Heads Up is supported by StaffConnect.
Welcome to episode #18 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
- Loyalty to our colleagues greater than loyalty to the firm (Lora Benson)
- Workplace culture: all the things businesses and employees don’t have to do (Scott Brenman)
- A 10-Step Checklist For Organising And Running An Employee Workshop (Lisa Pantelli)
- Could Politics Damage Your Internal Communications Career? (Paul Barton)
- Eight Tips For Building An Effective Total Rewards Communications Strategy (Gregg Apirian)
- Overcome Resistance to Change with Two Conversations (Harvard Business Review)
- Made for this™ - Northwell Health’s employee promise (Elaine Page)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
In this episode of ICology, listen to Belén Alemán from Meltwater talk about how important their digital signage network is to connecting their global employees. Belén is now the learning and development manager for Meltwater but when she ran internal communications there, she launched a global digital signage network for Meltwater's domestic and global offices.
Subscribe to ICology Apple Podcasts or wherever you like to listen.
This episode of Heads Up is supported by StaffConnect.
Welcome to episode #17 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. Here are this week's stories:
- Design employee experience as thoughtfully as you design customer experience (Notion Capital)
- The Workplace is the New Corporate Communications Platform (WorkDesign Magazine)
- 5 Keys to Engaging Corporate Culture (Jacob Morgan)
- Why Recognition is The Most Important Pillar of Employee Engagement (Snack Nation)
- How to Create a CNN-type News Chatbot for Your Organization (Chris McGrath)
- Exploring the Impact of Internal Social Media Usage on Employee Engagement (Journal of Social Media for Organizations)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This episode of Heads Up is supported by Bananatag.
Welcome to episode #16 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- Losing control and other myths about enterprise social networking (Rita Zonius)
- Data Nerd Wannabe: Measurement 101 (Elisabeth Wagner)
- Why You Can't Buy a Digital Workplace (Sam Marshall)
- The Habit That Creates a Culture of Distrust at Work (Mayowa Babola, Ph.D)
- The CEO Walks in and Says... (Managing the Unexpected Event) (Scott Carlberg)
- The Sure-Fire Way to Get Employees' Attention (Alison Davis)
- Jive catches the Wave to new horizons (Jonathan Phillips)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
In this episode of ICology, Sarah Cooper, author and creator of The Cooper Review, shares her thoughts behind the creation of "Color Me HR, an activity guide for HR pros." It's a very creative and fun approach to the challenges that many in HR and communications face.
Download the guide and you can complete the onboarding maze (don't get caught with the bad security photo), color pictures to avoid the office party lawsuit and more. This approach is a unique way of tackling normally boring or threating topics with a bit of humor.
Subscribe to ICology Apple Podcasts or wherever you like to listen.
This is episode #15 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- What defines 'digital culture' and how to achieve it http://icolo.gy/2pmGsts
- The inside story: a guide to more effective internal communications http://icolo.gy/2qoIJmG
- How to make everyone hate you on email http://icolo.gy/2qoFmft
- Culture: The Hidden Factor in Successful M&A's http://icolo.gy/2oOOjBI
- 6 Storytelling Lessons For Any Leader to Use Around Their First 100 Days http://icolo.gy/2p0pJJT
- How to get a new comms job http://icolo.gy/2p0ohXT
- Chuck Chats with... http://icolo.gy/chuckchats
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #14 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- How Amazon Aligns Employee Experience and Business Results http://icolo.gy/2pr3i40
- Startup leaders think their culture is better than it is http://icolo.gy/2pIHAZm
- It’s time for leaders to toss out their rule books and trust their people http://icolo.gy/2oVH9s9
- 3 reasons employee engagement numbers are flat http://icolo.gy/2oZfFS8
- Intranet Personas: 5 Types of Employees on Your Intranet http://icolo.gy/2oZ3cy3
- Boards must do more to engage with employees and show transparency http://icolo.gy/2prncfw
- Chuck Chats with... http://icolo.gy/chuckchats
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #13 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- The LIFT Model Will Tell You Why Employees Aren’t Taking Action on Internal Communications icolo.gy/2ocHTXR
- Where to Focus Your IC Efforts and Dollars for the Biggest Impact http://icolo.gy/2nI0DD4
- A Face-to-Face Request Is 34 Times More Successful than an Email http://icolo.gy/2osqptP
- When 'Please' and 'Thank You' Aren't Enough http://icolo.gy/2nMPEbx
- Pepsi, United, and the Speed of Corporate Shame http://icolo.gy/2nMt0zY
- Want Exponentially Better Production? Focus on People Instead http://icolo.gy/2pc030m
- Real World Insights 2 - Planning & Preparing Intranets http://icolo.gy/2peoiuS
- Chuck Chats with... http://icolo.gy/chuckchats
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
In this episode of ICology, Caroline Roodhouse, content manager at Alive With Ideas, shares how communicators provides both reminders and advice to communicators about how to give the written word more meaning and impact.
Caroline provides seven ways to sharpen your comms copy. These tips were initially provided in an infographic but in the podcast she's able to provide some depth and counsel to each. Caroline is quick to point out that for many these seven should be reminders. But since we are creatures of habit, we all fall into bad routines.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #12 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- Is your company suffering from Expectation Alignment Dysfunction? http://icolo.gy/2nxNAEf
- Collaboration overload is a symptom of a deeper organizational problem http://icolo.gy/2nxMKHm
- How to plan a great Take Your Children To Work Day http://icolo.gy/2nxCOxI
- Engaging Employees in Your Company Purpose: Diversity and Inclusion (part 3 of 4) http://icolo.gy/2nxNSLn
- Feedback is different for men and women leaders, here's why http://icolo.gy/2nxWdyz
- When an employee or spokesperson criticizes your company http://icolo.gy/2nxL0xR
- Did Walmart kill internal communications? http://icolo.gy/2nxYaLB
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #11 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- Shine a light on the hidden figures in your organization http://www.alivewithideas.com/blog/hidden-figures
- Time for IC to “take the fork in the road” https://www.linkedin.com/pulse/time-ic-take-fork-road-mike-klein
- The HR Coloring and Activity Book You Didn't Know You Needed http://thecooperreview.com/hr-coloring-activity-book-didnt-know-needed
- Employee Advocacy: 5 steps to get your employees promoting your brand https://www.interact-intranet.com/employee-advocacy-5-steps-to-get-your-employees-promoting-your-brand
- There's No Such Thing As Too Much Employee Recognition - https://www.linkedin.com/pulse/theres-thing-too-much-employee-recognition-just-isnt-ally-bunin
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Stephanie McCarty is the VP of Communications for Taylor Morrison, one of the nation's largest home builders and land developers. In this episode of ICology, she shares examples of how she and her team are helping the company build a strong foundation of internal communication, including launching a new mobile-friendly intranet and helping craft the company's employee value proposition.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #10 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- How your gut helps and hurts you when you present (Forbes)
- The valued characteristics of a communication-focused intranet (Marginalia)
- Tips for creating an intranet employees want to use (Edelman)
- Did you know (you’re wasting your readers’ time) (text wizard)
- 6 must-know writing tips to get your business noticed (Crystalee Beck)
- What Deion Sanders taught us about self worth (Kristin Hancock)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
On this episode of ICology, listen to Edward Ford from Verizon about their internal video news program they produce on a daily basis. Edward is the enterprise community manager at Verizon's headquarters in Baskin Ridge, NJ.
He's one of four communicators who hosts the daily program called "Up To Speed." Edward shares their process for creating the videos, how they select the news items featured and who gets to be on the daily video.
The focus for Verizon was to create content in a new way for employees who can be "up to speed" with corporate content in just a few minutes. It's a great lesson for other communicators who looking to create snackable content for employees who are on the go and desk-based.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #9 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
-
- Engaging Employees in Your Company Purpose: Physical Environments and Amenities (Mike Lepis)
- Good Content Is Creating Meaningful Content
- Unveiling the mysteries of… Organisational Development (All Things IC)
- Hey, Internal Communicator: Don’t Be an Order Taker (Alison Davis)
- 3 Ways to Manage Cultural Change During a Merger or Acquisition (CultureIQ)
- 10 ways to use feedback & data to put employees in the internal communications driver's seat (Ephraim Julius Freed)
- Love learning all about communication and engagement? (Katie Marlow)
- Chatbots 101 (Sharon O'Dea)
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #8 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- Fake news & internal communications (Sean Williams)
- Three ways to apply the hook model to internal email (Bananatag)
- Culture change communication: inspiration vs aspiration (Realm)
- The tension between technology and engagement in the workplace (Forbes)
- Supporting line managers: cascade confidence, not communications (Alan Oram)
- Why IC can’t get on with HR (simplycommunicate)
- Cracking the culture code (Dragonfish)
- A case for cognitive corporate communications (Jeff Herrington)
- Is it the channel that’s not working -- or the content you’re pushing through it (Elizabeth Baskin)
Three events:
- March 28-29 - ALI's Digital Workplace Summit, Las Vegas, NV
-
May 23 - simplycommunicate's smileexpo, London, UK
-
June 11-14 - IABC's World Conference, Washington, DC
- June 14-16 - PRSA Connect, Denver, CO
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Trust is a topic that has come up on a lot of ICology episodes, but this time it's intentional. In January, Edelman released the 2017 Trust Barometer. Every year, it sheds light on the role trust plays in all sorts of professional relationships at the personal level, including CEOs. Trust in CEOs had the largest drop of any category and is at the lowest it's ever been. Ever.
In this episode of ICology, Tamara Snyder, Executive Vice President at Edelman, adds some flavor and context to this year's data. But while this year's report may shed a negative light on relationships with CEOs, there are silver linings for communicators to act on.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #7 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- Fake news & internal communications (Sean Williams)
- 7 deadly sins of employee communication (Chicago Tribune)
- You are a human. Write like one. (Jostle)
- The people power of transformations (McKinsey)
- So many tools, so much confustion (CMSwire)
- A better boss, you will be (Ira Gottlieb)
Three events:
- March 28-29 - ALI's Digital Workplace Summit, Las Vegas, NV
- June 11-14 - IABC's World Conference, Washington, DC
- June 14-16 - PRSA Connect, Denver, CO
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #6 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- Managing organizational hierarchies in a world of networks
- Investigating the role of the trusted adviser
- 3 reasons pulse surveys don’t work
- Is social media addiction a generational thing?
- Building an IC function from scratch
- 6 ways to get the most out of team meetings
Two upcoming webinars:
- 2/21 - State of the Sector
- 2/23 - Communicating Company Activisim
All original links are also available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This episode of ICology welcomes back past guest Simon Wright, owner of Gatehouse. For the past nine years, Gatehouse has produced the annual State of the Sector report. He shares some of the trends more than 400 communicators shared about internal communication, along with challenges, channel use and leadership/manager communication.
State of the Sector is the longest established survey of the internal communication and employee engagement landscape, informed by responses from hundreds of practitioners around the world. This year’s report once again reveals some fascinating facts…
- Where IC practitioners will be focusing their efforts in 2017
- What channels they consider most/least effective.
- In particular, how successful social platforms are and how much progress has been made with mobile communications
- The average IC spend by size of organisation
- The size of in-house IC teams
It's a must-read for internal communicators and you'll enjoy hearing some of the context behind this year's data.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #5 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
- This is your brain on communication (Ted)
- Search and Destroy! Delete your way to intranet success (Intranetizen)
- Millennial communication professionals in the workplace (Institute for PR)
- Zone Leadership (Geoffrey Moore)
- Culture, simplified (Lisa Jackson)
- The biggest challenge facing internal communications (Matthew Morgan)
Two upcoming webinars
- 2/8 - How to get your employees hooked (Bananatag)
- 2/21 - Good internal comms practice (IABC EMENA)
All original links are available at learnicology.com/headsup.
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
There are a few companies out there who have been known for a while for creating unique and consistent employee experiences. One of these is Southwest Airlines.
In this episode of ICology, hear employee communications specialist Sydney Leonard talk about the challenges of communicating to on-the-move employees in the aviation industry, of which 83% are union. She shares the key channels Southwest Airlines uses to keep employees up to date, along with the challenges social media presents their internal communications team.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #4 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories discussed this week: * An 'Employee Value Proposition' Mindset Just Might Fix Employee Engagement * An Internal Communication Time Machine * 5 habits to break in 2017 * 3 management styles that kill the employee experience * Altimeter’s Top 13 Digital Trends for 2017 * How to use data to make killer content decisions
And two events: * Digital Workplace Summit, March 28-29, Las Vegas * PRSA Connect, June 2017, Denver
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
This is episode #3 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories discussed this week: * 2017 Edelman Trust Barometer (Edelman) * The Neuroscience of Trust (Harvard Business Review) * How to share news with employees, with no leaks (Recode) * Companies don’t have effective brand ambassadors (Gallup) * 10 best intranets (Nielsen Norman Group) * Generating true value in IC (Gatehouse) * Is your digital transformation merely a digital overlay? (Digital Doughnut)
And one event: * Digital Workplace Summit, March 28-29, Las Vegas
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Coincidence that at the same time health and wellness is at an all-time low in the US so is employee engagement? Maybe. But there's all sorts of data that point to healthier employees being more engaged and productive employees.
In this episode of ICology, listen to Reebok's corporate communications manager Hilary Gabso share details on their internal culture that focuses on health and wellness. And before you think, "Oh of course Reebok can," her lessons can be adopted by any company of any size.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available.
This is episode #2 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories discussed this week: * Listen to the history of internal communication (All Things IC) * How the brain processes different kinds of content (Hubspot) * Digital workplace strategy starts with culture (CMS Wire) * How Bono, Apple and LinkedIn make presentations engaging and memorable (Forbes) * Heinekin: creating brand ambassadors starts internally (Marketing Week) * 7 predictions for the IC road ahead (IC Kollectif) * 5 anti-New Years Resolutions for internal communicators (Bananatag)
And two events: * Digital Workplace Summit, March 28-29, Las Vegas * PRSA Connect, June 14-16, Denver
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on iTunes or wherever you get your podcasts.
This is the first episode of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. I’ll still be doing the interviews with communicators and experts every two weeks.
Heads Up! gives me a chance to run through topics in a quicker and more timely manner. You can go to learnicology.com/headsup to find the original links to all of these stories.
Here are the stories discussed this week:
- Employees don't trust you; it's up to you to fix it
- How internal storytelling impacts company culture
- How employees shaped strategy at the New York Pubic Library
- Internal communicators' unique role in employer brand management
But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.
Subscribe to ICology on iTunes or wherever you get your podcasts.
In December 2016, the Institute of Internal Communication launched a new resource for internal communicators. They created the the first profession map for internal communicators.
In this episode of ICology, chief executive Jennifer Sproul shares some of the background that went into creating the framework. We discuss the professional areas important to communicators, as well as the future roadmap for the tool.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available.
In this episode of ICology, listen to Gregg Apirian, managing director for Vignette, share eight trends for internal communicators to begin focusing on. Why eight? Because they actually have 11 on their blog. On this episode, we discuss:
- The gig economy
- Leadership and budget
- Employer branding
- Culture transformation
- Diversity & inclusion
- Insights driven creative
- Measurement
- Going beyond email and intranet
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available.
Worldwide, there are 1.8 billion active Facebook users with 1.2 billion of them logging in daily. These are huge numbers but will internal communicators benefit from this activity with the recently launched Workplace by Facebook product?
In this episode of ICology, Michelle Mahony, SVP & Regional Director at Ketchum, talks about about the agency's role in the Workplace by Facebook beta. Initially only about 200 companies around the world participated in the beta launch. She shares what they experienced using Workplace and how their own employees used and benefited from it. And since being a part of the beta group of users, Ketchum is now one of the key global implementation partners to help other companies adopt the new enterprise social network (ESN).
Is Facebook ready for the enterprise? We're about to find out.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available.
What is the perception of gratitude in the workplace? Crystalee Beck has researched this from the perspective of the employee. Through surveys, focus groups and interviews, Crystalee has learned how managers can better demonstrate gratitude at work, along with catering it to specific employee needs. In this episode of ICology, we discuss the role that gender and generations play. And while many might view gratitude as only positive, Crystalee also learned there's a dark side to appreciation.
Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is available.
This year's CorpComm Expo took place November 15-16 at Navy Pier in Chicago. Digital signage is often a misunderstood internal communications channel so I took the time to speak to four individuals who each represent a different part of the business. It's important for communicators to lean on and learn from partners like these in the industry. We cover hardware, integrations, content and education with guests:
- Rich Ventura, NEC
- Raffi Vartian, Diversified
- Steve Glancey, Screenfeed
- Andrea Varrone, Digital Signage Expo
Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is available.
Something Else is a monthly video series where ICology host Chuck Gose asks the questions and communicators provide the video answers. You can watch them at learnicology.com/somethingelse.
But here on the podcast, you get the unedited, uncut version of the answers submitted. In this month's episode, guests include:
- Paul Barton, Paul Barton Communications
- Brian Moore, Houghton Mifflin Harcourt
- Priya Bates, Inner Strength Communications
- Kristin Hancock, The College of Registered Nurses of Manitoba
- Rachel Miller, All Things IC
- Heather Pommernelle, Talent Driven Value, LLC
- Rocky Walls, 12 Stars Media
- Daron Aldridge, Cook Children's Heatlh Care
Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is available.
Julia Markish is the director of the employee practice at Medallia. Medallia published a study on the state of employee feedback systems. In this episode of ICology, listen to Julia talk about some of the key findings and what communicators can do to play a bigger role in collecting and reporting on employee feedback. In addition, Julia shares her advice on why people should develop a professional mission statement for their own career.
Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is available.
Communicators are more and more focusing on internal branding as part of their day-to-day job. In this episode of ICology, listen to Greg Monaco from Monaco Lange to talks about how brands are initially built with the employee in mind but things can go awry. Like customers, employees respond to strong storytelling so it's up to internal communicators to carry that torch and be the voice of the employee.
Subscribe to ICology on iTunes or search for it on your preferred podcast app.
One of the more interesting topics in internal communication is the development of chatbots. With billions of people around the world using messaging services like Whatsapp, Facebook Messenger and Slack, it makes sense for chatbots to make their way into the IC world. Simply put, chatbots allow people to "chat" with an application or service to get answers without ever having to leave the messaging app they are in.
In this episode of ICology, I talk with Chris McGrath, founder of Tangowork, one of the first companies (if not the first) to focus on chatbots for internal communications. If you want to learn more about chatbots, you'll want to listen to this conversation. We discuss the basics of chatbot technology, along with potential use cases for internal communicators. Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.
Mike Klein is the principal of Changing The Terms and author of "From Lincoln to LinkedIn: the 55 Minute Guide to Social Communication." Mike has always been outspoken about some of the takes on employee engagement and wrote a thought-provoking post on LinkedIn. In the post, he outlines six forms of engagement.
In this episode of ICology, Mike reviews these six forms of engagement, a few of which communicators might have viewed as disengagement in the past. In addition, we talk about the role internal communications plays in the employee engagement debate.
Read the transcription. And subscribe to ICology so that you don't miss any future episodes.
Today ICology turns one year old. It was August 31, 2015 that the very first episode aired. I've had a great time since and this episode is my chance to say thanks to those who have helped make ICology what it is today. Because if internal comms is your passion, ICology is your podcast.
Subscribe to ICology so that you do not miss this or any future episodes.
Lise Michaud is the founder and creator of IC Kollectif, a brand new resource focused on the internal communications community. In this episode, we discuss her passion for internal communications, along with how she hopes to shape the future of IC Kollectif. You can follow IC Kollectif on Twitter, Facebook and LinkedIn. And if you want to connect with Lise, find her on Twitter at @michaud_lise.
Subscribe to ICology on iTunes or wherever you listen to podcasts.
Elizabeth (Liz) Jurewicz is the social enablement strategist at Rackspace. In this episode of ICology, we talk about the employee advocacy culture she's helped build at the company. Of particular interest to internal communicators is her advice on how to provide proper training and support for employees, as well as understanding where internal communications and social media overlap.
Subscribe to ICology so that you do not miss this or any future episodes.
Angee Linsey is the managing director of Linsey Careers. In this episode of ICology, we talk about the importance of career development in internal communications and how crucial the first 90 days are, whether you're a new employee at a new company, an employee who's switching roles at the same company or a manager bringing on new employees. In many cases, people have made up their mind that the new opportunity isn't going to last even in the first month.
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There have been whispers of companies using podcasts as an internal communications channel. . . or at least exploring them. Doug Magditch, lead internal communications consultant at AT&T, is the host of the Life at AT&T podcast. It is centered on the day to day life of AT&T employees. Listen to him share his advice for hosting your own podcast as well as what his future plans are for the podcast.
The way we communicate everyday is changing. It is now easier than ever to get the right information in front of the right people. However, internal employee communication is not seeing the same technological advances. Employers are still relying on outdated communication methods. SocialChorus recently published a report focused on the technology gap in corporate communications.
This episode of ICology features is Sonia Fiorenza, the vice president of content and engagement strategies for SocialChorus. She has a strong background in corporate communications at Gap, Amgen and SunAmerica and works directly with SocialChorus customers.
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The UK's vote to leave the EU will have a tremendous impact on the messages companies will be sending to employees. There's a lot of unknown right now and employees will be looking to their leaders for answers. Internal communicators will have a huge role to play here.
In this episode of ICology, Rachel Miller from All Things IC shares her insights as a Brit and a leader in the world of internal communications. She talks about the role of communicators during this crisis and the tone they need to set. This is a great learning lesson for US communicators as the Presidential election nears closer.
Learn more about Rachel's expertise at All Things IC and on Twitter at @allthingsIC.
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One of the great things about internal communication is that it's everywhere because employees are everywhere. But IC is not even close to the same within companies because each market often faces its own challenges. Jason Rollins is the manager of corporate communication for Arby's and Amanda Eglin is the associate manager of internal communications there.
In this episode of ICology, you'll hear them talk about the IC practice within Arby's, along with the channels they use. They also talk at length about the corporate philanthropy Arby's contributes in local communities, along with an impressive item on Arby's secret menu. Listen in.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
Communicators love hearing from their peers and in this episode you get to hear from four of them. I attended and spoke at this May's Social, Video and Mobile for Internal Communications event put on by ALI Conferences. Held in Nashville, it was a great event with many great speakers. During the evening networking reception, I pulled a few of them aside to talk about their sessions.
In this episode of ICology, you'll hear from
- Michael Anton, IBM
- Kristin Hancock, College of Registered Nurses of Manitoba
- Chris Bias, Roche
- Jody Wilkins, Concur
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Curious about humor in the workplace? It's not about cracking jokes or being the class clown. In this episode of ICology, Stephanie Davies, CEO of Laughology, talks about why having humor at work is important and strategies on how communicators can leverage humor to bring about change in an organization.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
This is a break from the traditional episode listeners of ICology might be used to. I attended and spoke at this year's PRSA Connect, PRSA's annual employee communications event.
While there, I thought it would be great to catch some audio from a few of the speakers.
This is the final episode in a three-part series of interviews I conducted while at the event. In this episode, you'll hear from
- Angela Sinickas, CEO, Sinickas Communications
- Corey Wagner, co-founder & CEO of Bananatag
- Ally Bunin, chair of the PRSA Employee Communications Section & past guest
Make sure you subscribe so that you don't miss anything from this series or future episode of ICology.
This is a break from the traditional episode listeners of ICology might be used to. I attended and spoke at this year's PRSA Connect, PRSA's annual employee communications event.
While there, I thought it would be great to catch some audio from a few of the speakers.
This is the second in a three-part series of interviews I conducted while at the event. In this episode, you'll hear from
- Christopher Hannegan, EVP & US Practice Lead for Employee Engagement, Edelman
- Alison Davis, CEO, Davis & Company
- Elisabeth Wang, Executive Director, PR & Communications, Piedmont Healthcare
Make sure you subscribe so that you don't miss anything from this series or future episode of ICology.
Subscribe: iTunes || Google Play || RSS
This is a break from the traditional episode listeners of ICology might be used to. I attended and spoke at this year's PRSA Connect, PRSA's annual employee communications event. While there, I thought it would be great to catch some audio from a few of the speakers.
This is the first in a three-part series of interviews I conducted while at the event. In this episode, you'll hear from
- Steven Handmaker, CMO, Assurance
- Jeff Corbin, Founder & CEO, Apprise Mobile
- Cindy Crescenzo, President, Crescenzo Communications
Make sure you subscribe so that you don't miss anything from this series or future episode of ICology.
Subscribe: iTunes || Google Play || RSS
Bev Attfield is the director of tactical marketing for Jostle, a software company focused on connecting employees through a different type of intranet. Recently, Jostle published an interesting white paper and ebook on the Employee Engagement Gap. What they found is that executives and employees have differing view on the status of engagement, creating a gap.
In this episode of ICology, Bev talks about the researching and findings from this report they worked with Brian Solis on. It's a new way of looking at employee engagement for those who are tired of seeing the same statistics over and over.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
Nick Howard is the executive director of Edelman Employee Engagement. Every year, Edelman publishes its Trust Barometer, a global study asking respondents how much they trust the four institutions of government, business, nongovernmental organizations and media to do what is right.
In this episode of ICology, I discuss with Nick about the new trends they are seeing in 2016, but also the impact it has on internal communications. While the Trust Barometer is not a communication study per se, there is a lot for communicators to pick up on.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
Rachel Butts is the Digital Strategy Program Manager for Children's Health in Dallas, TX. By trade, Rachel is a communicator but has recently taken on a new role as the organization has moved into the digital workplace. She's passionate about taking care of the people who take care of their patients. She bridges the gap between the technology being deployed and the people who use it.
In this episode of ICology, she shares some her biggest challenges and successes in her role, along with the omnichannel approach she uses for internal communications success.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
Smart companies are investing resources in the customer experience. But even smarter companies understand that the employee experience is the bedrock of the customer experience. Jacob Morgan is at the forefront of this conversation. Jacob is an author, speaker and futurist. But perhaps more important to this conversation, he is the co-founder of The Future of Work Community, a brand council of forward-thinking organizations.
In this episode of ICology, Jacob talks about his recently created the Employee Experience Equation. It's a helpful model to help those not only understand the employee experience but also the important/critical elements.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
Kristin Hancock is the Manager of Communications for the College of Registered Nurses of Manitoba. She also serves on the Program Advisory Board for the IABC World Conference. There are a lot of communication managers out there but few that are true leaders. Kristin is one of these leaders.
In this episode, hear how Kristin conducts her weekly staff meetings to improve the employee experience. And the lessons learned are ones that any manager can use to enhance staff meetings that might have become boring and dry. Maybe it's not the staff meetings are boring but the content or the person leading them. Kristin discusses this and her unique approach.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
Simon Wright is the owner of Gatehouse, a London-based internal communications agency. They help organizations, leaders and managers engage, motivate and inspire their people. Very recently, they released their State of the Sector 2016. In its eighth year, the State of the Sector is the definitive survey of the internal communication and employee engagement landscape. And it's completely free to download.
In this episode of ICology, Simon discusses some of the key findings in this year's report, along with a few inconsistencies that are reported by communicators. For example, many communicators cite the importance of training managers to be better communicators, however, few have any plans to do so. You can follow Simon on Twitter at @gatehouseSW and the agency at @gatehouse. Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
Natalie White is the Senior Manager of Brand & Integration for Hampton at Hilton Worldwide. Natalie spoke at the 2015 IABC World Conference and shared great examples of communication challenges AND solutions they face at Hampton by Hilton. These are challenges that are invisible to customers but ultimately impact the customer experience.
In this episode of ICology you'll hear Natalie talk about the channels and tactics they use to bring Hamptonality to their hotel staff.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
JoEllen Saeli-Lane is currently the internal communications director for CARE, one of the world's largest nonprofits. Very few think about the role of IC in nonprofits, and probably even fewer nonprofits have someone dedicated to the role.
In this edition of ICology, hear JoEllen talk about some very not-so-obvious challenges she has as a communicator when her audience is scattered around the globe. She has to think about obstacles that few communicators do. Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
Priya Bates is the President of Inner Strength Communication, a Toronto-based agency that focuses on engagement, branding and training from the inside out.
In the episode of ICology, Priya shares her insights on the role communicators should play with change. It may be a bit cliché, but "change is inevitable" and communicators must be ready to help its organization through change. Change comes in many flavors and communicators need to have a healthy appetite. Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
Paul Barton is a communicator by trade, but is also an educator, an author and one hell of a guitar player. His communication stops include Avnet, Hawaiian Airlines and Petsmart. Paul is also the author of "Maximizing Internal Communication."
In this episode of ICology, we focus on crisis communication. While it's never something communicators want to happen, being prepared for a crisis is crucial to a company's success. We talk about strategies and approaches communicators can take to respond positively during a crisis. As Paul says, "Communicators need to be at their best when things are at their worst." Follow Paul on Twitter at @paulbartonabc.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
Ally Bunin is the AVP of Organizational Communication for North Shore-LIJ Health System (soon to be Northwell Health). She played a pivotal role in the organization's rebranding effort, with a lot of time spent creating a very comprehensive mobile app for internal communications.
In this episode of ICology, we discuss the challenges and opportunities organizations face when going through an internal rebranding effort. Ally is also the chair elect for PRSA's Employee Communication Section. You can follow her on Twitter at @allybunin. Subscribe to ICology on iTunes or wherever you listen to podcasts.
Ciara O'Keeffe is the Director of Product and Customer Delivery for StaffConnect.
In this episode of ICology, Ciara talks about her transition from communications practitioner to a communicator in the technology world. We talk about the steps companies must take to source an internal communications mobile app. This includes use cases, budgets, features, analyltics and the "dreaded" IT partnership.
Ciara is also a fantastic follow on Twitter at @commsokeeffe.
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Christopher Hannegan, is the Executive Vice President & U.S. Practice Lead, Employee Engagement, for Edelman and has spent more than 20 years of his career in employee engagement. Christopher is also the author of this summer's 2015 State of Employee Engagement report.
In this episode of ICology, he shares his dedication and thoughts on employee engagement, along with the information that he and his team found while prepping the State of Employee Engagement report. Learn more about Edelman's employee engagement practice and follow them on Twitter at @EdelmanEE.
Heather Wagoner is the Head of Internal Communications and Engagement at the BBC. She is one of the vocal leaders in the IC world, who continues to grow in her career with other communication stops at Rolls-Royce and the London Underground.
In this episode of ICology, Heather shares her thoughts on the IC career path, along with her experience hiring communicators and what they do to sabotage their interviews and career paths. Follow her on Twitter at @heather_wagoner.
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Katherine Bradshaw is the Communications Manager for the Institute of Business Ethics. Their purpose is to promote high standards of business practice based on ethical values and raise awareness of business ethics through the dissemination of knowledge and good practice.
In this episode of ICology, Katherine discusses some of the challenges communicators face when discussing ethics and provides some helpful tips to make the ethics conversation more real for employees. Their Good Practice Guide to Communicating Ethical Values Internally is available for download.
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Denise Cox (@denisecox) is a recognized expert in the world of email. While many are quick to proclaim "email is dead," Denise talks through how communicators need to take great responsibility for the role of email and take it more seriously as a valued internal communication vehicle. Newsweaver does a great job of helping to educate the corporate communication market on the opportunities email has to still engage and inform employees.
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Rocky Walls (@rockywalls) is the CEO and co-founder of 12 Stars Media and Candidio. 12 Stars Media is a full video production company and Candidio is a web-based video production system for communicators and marketers.
Rocky is a recognized expert in all forms of video but I talked with him about the evolution of video for internal communications and how communicators can take advantage of video for communicating with employees. He provides some great tips and advice for communicators at all levels.
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Alan Oram is the founder and creative director for Alive With Ideas!, a UK-based internal communications agency. Alan takes advantage of creativity in developing unique ways to deliver messages to the internal communications community and his clients. You can follow him on Twitter at @alivewithideas.
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Mamie Peers is the internal communications director for The Cosmopolitan of Las Vegas. She is truly one of the most innovative, creative and passionate communicators I've ever met. You can follow her on Twitter at @mamiepeers or the Cosmopolitan at @Cosmopolitan_lv.
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