Taking Care of Business with Dan Tratensek: Recent Episodes
North American Hardware and Paint Association
Dan Tratensek, Publisher of Hardware Retailing magazine, sits down with industry veterans to get the latest scoop on the industry and their business.
The National Hardware Show's VIP attendee manager, Joelle Cohn, sat down with NHPA's COO Dan Tratensek to chat all things NHS, including highlights from the show and what's coming up next.
Dan Tratensek, North American Hardware and Paint Association COO, sat down for an exclusive interview with True Value president Dent Johnson, who openly answered a range of questions, sharing how the leadership teams are navigating the challenges of the acquisition and providing insights on what the future holds for both companies.
Join the conversation between NHPA's Melanie Moul and Dave King, executive director of the Home Improvement Research Institute (HIRI) as they discuss highlights from Q2, how HIRI has adjusted it's projections for the year and the latest data on female DIYers.
On this episode of "Taking Care of Business," NHPA's COO and publisher Dan Tratensek joins Joelle Cohn, industry relations manager for the National Hardware Show, live from the NHS show floor to share highlights of the show and what attendees can look forward to in 2025.
On this episode, NHPA’s Melanie Moul has a conversation with Dave King, executive director for the Home Improvement Research Institute (HIRI) about how the industry fared in Q4 2023 and what's to come in 2024. To learn more about HIRI and upcoming research initiatives, visit hiri.org.
On this episode of "Taking Care of Business," NHPA's Melanie Moul talks to Frank Glowacki, director of product management for primers for the Zinsser brand. They discuss the brand's 175-year commitment to delivering reliable product performance across its innovative line of primers, paints and coatings. Learn more at zinsser.com.
On this episode, NHPA's Melanie Moul talks to Chris Warp, president of Flex-O-Glass, to learn more about the pioneers of plastic and to celebrate the company's century of operations. Learn about the company's innovative product lines that are Made in USA, and its commitment to helping independent retailers stand out in their markets. Learn more at flexoglass.com.
Music Credits
"Let That Sink In" by Lee Rosevere
On this episode, reflect on 2023 and celebrate (with caution) what's to come in 2024 with NHPA's Melanie Moul and Dan Tratensek. They discuss the highlights and challenges of the previous year and review some of the data from the 2024 Market Measure Report.
Music Credits:
"Let That Sink In" by Lee Rosevere
In this episode, NHPA's Melanie Moul has a conversation with Dave King, executive director for the Home Improvement Research Institute (HIRI). Listen as the two talk about some of the key data points that stood out in the industry during 2023 and where King sees consumer spending heading for the home improvement industry in 2024. To learn more about HIRI, visit hiri.org.
Music Credits:
"Let That Sink In" by Lee Rosevere
In this episode, NHPA staffers take time to show their gratitude for our members, industry partners, each other and the independent home improvement industry as a whole. Are you grateful for anything you'd like to share? Let us know on social media or send an email to nhpa@yournhpa.org.
Music Credits:
"Let That Sink In" by Lee Rosevere
"'Just Do (Instrumental)" by Arch Tremors
"Give Me All Your Love (Instrumental)" by Loving Caliber
With a record 11 retailers, this year's class of Young Retailer of the Year honorees proves the future of the independent channel is in good hands. In this episode, the final in the five-episode series, we'll meet Matt Lambert and John Luhring and hear how innovation will be a key driving the industry and independent channel.
Music Credits:
"Let That Sink In" by Lee Rosevere
With a record 11 retailers, this year's class of Young Retailer of the Year honorees proves the future of the independent channel is in good hands. In this episode, the fourth in the five-episode series, we'll meet Jessica Talerico and Zane Watkins, who dive into the importance of supporting your local communities.
Music Credits:
"Let That Sink In" by Lee Rosevere
With a record 11 retailers, this year's class of Young Retailer of the Year honorees proves the future of the independent channel is in good hands. In this episode, the third in the five-episode series, we'll meet Austin Diehl and Katie Prus and hear about the ways they want to improve their operations and better serve customers.
Music Credits:
"Let That Sink In" by Lee Rosevere
With a record 11 retailers, this year's class of Young Retailer of the Year honorees proves the future of the independent channel is in good hands. In this episode, the second in the five-episode series, we'll meet Scott Fines and Michael Gleason Jr., who have both followed in their family's footsteps while building careers of their own.
Music Credits:
"Let That Sink In" by Lee Rosevere
With a record 11 retailers, this year's class of Young Retailer of the Year honorees proves the future of the independent channel is in good hands. In this episode, the first of a five-episode series, we'll get acquainted with Travis Hellvig, Ryan Clouse and Dalton Meny, who look at the biggest challenges and opportunities for the industry.
Music Credits:
"Let That Sink In" by Lee Rosevere
At the 2023 NHPA Independents Conference, NHPA's chief operating officer and publisher Dan Tratensek cast a vision for the future of the industry and independent channel in his state of the industry presentation. In this episode, listen to highlights from the presentation and how unity is key to strength in the channel.
Music Credits: "Let That Sink In" by Lee Rosevere
It's hard to believe fall is just around the corner and with that comes another round of wholesaler, co-op and industry trade shows. Whether this is your first or 40th show, NHPA's retail engagement specialist Renee Changnon talks about her favorite aspects of market season and offers tips on how you can make your next event the most productive and fun one yet. Whether you're most excited to find new products, connect with industry friends, score market-exclusive deals or looking forward to enjoying time away from the business, there are so many ways to make the most of your time. Share your thoughts with Renee at rchangnon@yournhpa.org. And make sure to come say hi to her and her NHPA colleagues at our booths this fall.
Music Credits: "Let That Sink In" by Lee Rosevere
On this episode of "Taking Care of Business," NHPA retail training editor Jess Tillman weaves a narrative describing the careers of two industry leaders, Marty Ellison, director of retail operations for Miller Hardware Co., and Josiah Gates, chief operations officer of The Aubuchon Company. Discover how each has made their way through the hardware industry and what challenges they have faced. You'll also learn how they are helping create culturally minded careers for potential new employees for their businesses and the industry as a whole.
Music Credits: "Melting Glass" by Eden Avery "Leaf" by Infinity Ripple "Midnight Textures" by Silver Maple "Capture This" by Alec Slayne
Hear from NHPA Top Guns honoree Scott Summers, president of Hartville Hardware & Lumber, and his brother Gary Sommers and cousin Zach Coblentz as they share how they honor their family’s legacy of innovation and a desire to serve customers and the community.
Music Credits: "Let That Sink In" by Lee Rosevere
Hear from 2023 NHPA Top Guns honoree TJ Colson and learn more about his career journey from part-time warehouse employee to now president of Wilco Stores. He shares the lessons he's learned about the importance of developing a strong company culture, being willing to evolve and embrace change and building into your employees.
Music Credits:
"Let That Sink In" by Lee Rosevere
As the third-generation of the Hassett family to lead Hassett Hardware, Eric Hassett is building on the history of service, culture and innovation the company is known for in the Bay Area. Hear from Hassett, a 2023 Top Guns honoree, on how technology and customer service intersect in the company and why company culture is a major key to the operation's successes.
Music Credits:
"Let That Sink In" by Lee Rosevere
In this episode of "Taking Care of Business," NHPA podcast producer and retail engagement specialist Renee Changnon talks with Jared Hotop, vice president of retail operations, and Petrina Jannin, human resources director, for Buchheits, a farm and home company with 20 locations in five states. Learn about how NHPA's Kim Peffley was able to help the company develop an engaged team from top to bottom. In the episode, they share practical tips on how to use Everything DiSC® assessments to support organizational growth and development.
Do you want to learn more about how to incorporate Everything DiSC® in your operation? Contact NHPA's Kim Peffley at kpeffley@yournhpa.org or visit YourNHPA.org/development/everything-disc/.
Music Credits:
"Let That Sink In" by Lee Rosevere
NHPA podcast producer and retail engagement specialist Renee Changnon chats with Jeremy Melnick, vice president of hardware and facilities at JC Licht and former co-owner of Gordon's Ace Hardware. Jeremy shares the lessons he learned during the process of selling his seven store chain to JC Licht in 2022 and offers advice for preparing for business transition, whether that's now or many years down the road.
Music Credits:
"Let That Sink In" by Lee Rosevere
In this episode of "Taking Care of Business," NHPA senior editor Lindsey Thompson sits down with Luke Vander Linden, one of the speakers for the 2023 NHPA Independents Conference this August in Dallas. Luke, vice president of membership and marketing for Retail & Hospitality ISAC, shares cybersecurity best practices for keeping your operation protected online.
If you're looking to find ways to integrate technology into your business, you will not want to miss the NHPA Independents Conference in Dallas Aug. 2-3. Go to YourNHPA.org/Conference to learn more and register today to take $400 off your ticket price!
Music Credits:
"Let That Sink In" by Lee Rosevere
Listen in on NHPA senior editor Lindsey Thompson's conversation with digital strategist Chris Hood, one of the keynote speakers for the 2023 NHPA Independents Conference being held this August in Dallas. They talk about Chris' storied and exciting career in the movie, TV and music industries, and Chris gives a sneak peek of his keynote presentation and the concept of digital acceleration. Listen Now.
If you're looking to find ways to integrate technology into your business, you will not want to miss the NHPA Independents Conference in Dallas Aug. 2-3. Go to YourNHPA.org/Conference to learn more and register today to take $400 off your ticket price!
Music Credits:"Let That Sink In" by Lee Rosevere
In this episode of "The Taking Care of Business" podcast, NHPA senior editor Lindsey Thompson chats with former Amazon exec John Rossman on the lessons he learned from his time with the online retail giant and how he applies those to his consulting business today. Rossman also gives a sneak peek into the concept of innovating for leadership, a topic he'll cover as keynote speaker at the 2023 NHPA Independents Conference this August.
Music Credits:"Let That Sink In" by Lee Rosevere
In this episode of "Taking Care of Business," NHPA COO Dan Tratensek speaks with Nick Talarico, Do it Best's executive vice president of sales and marketing, and Dent Johnson, executive vice president of operations, on the state of the industry and its continued growth over the past few years. From supply chain demands and member growth to e-commerce initiatives, hear what Do it Best is doing to help members improve their business and keep up with technology demands.
Music Credits:"Let That Sink In" by Lee Rosevere
In this episode of the "Taking Care of Business" podcast, Dan Tratensek sat down with Beth Casson, National Hardware Show vice president, who shares highlights and takeaways from this year's show and what's in store for 2024.
Music Credits:"Let That Sink In" by Lee Rosevere
On this episode, NHPA podcast producer and retail engagement specialist Renee Changnon has a conversation with siblings Amos and Lauren and their parents Buron and Sara Lanier. The group talks about how Amos and Lauren came together to take over Lanier Do it Best in Burgaw, North Carolina, and keep the business in their family. Sara and Buron talk about the process of transitioning ownership to their children, give advice for other retailers and more.
Music Credits:"Let That Sink In" by Lee Rosevere
NHPA senior editor Lindsey Thompson shares key takeaways and insights from her trip to NRF 2023: Retail's Big Show held in New York City. From technology to the customer experience, Lindsey also chats with retailer Adam Gunnett from Busy Beaver Home Improvement Centers about his show highlights.
Music Credits:"Let That Sink In" by Lee Rosevere
In this episode, Melanie Moul, communications and content manager for NHPA leads a discussion with Dan Tratensek, COO of NHPA and Grant Farnsworth, president of the Farnsworth Group and Home Improvement Research Institute (HIRI) about the state of the home improvement industry. They discuss their predictions of what retailers can expect in 2023 and what retailers should focus on as the year progresses. Also, get a sneak peek into the National Hardware Show with insights from event vice president Beth Casson.
Music Credits:"Let That Sink In" by Lee Rosevere
To wrap up the year, Renee Changnon, NHPA podcast producer and retail engagement specialist, highlights five of the most popular episodes of the Taking Care of Business podcast from 2022. Tune in to hear clips from these episodes featuring wholesale leaders and industry experts.
Music Credits:"Let That Sink In" by Lee Rosevere
In this episode of the "Taking Care of Business" podcast, guest host and NHPA associate editor Lindsey Thompson sits down with Jared Brown, senior analyst for Aubuchon Hardware, and Mark Garland, president and CEO of 4R Systems. Jared and Mark share the journey the two companies have taken together to improve Aubuchon's inventory management systems and how fellow retailers can navigate current issues with supply chain and inventory management.
Music Credits:"Let That Sink In" by Lee Rosevere
In today's episode, NHPA's Melanie Moul talks with National Hardware Show event vice president Beth Casson about the show highlights, which takes place in Las Vegas Jan. 31-Feb. 2, 2023. To learn more about the National Hardware Show, go to nationalhardwareshow.com. Then, NHPA podcast producer and retail engagement specialist Renee Changnon discusses an NHPA On the Road trip to Ohio from over the summer with NHPA associate editor Lindsey Thompson and graphic designer Olivia Adam. Together they talk about the stand-out moments and highlights from Hartville Hardware, Summit Paint and E&H Hardware. They also chat about their tour of the Wooster Brush Company headquarters. To learn more about NHPA On the Road, visit YourNHPA.org/on-the-road.
Music Credits: "Let That Sink In" by Lee Rosevere
Listen to Renee Changnon, NHPA podcast producer and retail engagement specialist, and Clara Collins, operations manager of S.W. Collins Co., as Collins discusses her family's 178-year-old five-store lumber and hardware business in Maine. The two talk about being the sixth generation in the business, the family's continued focus on bettering the community and how the team works to attract and retain employees.
Music Credits: "Let That Sink In" by Lee Rosevere
On this episode, Dan has a conversation with two leaders at Central Network Retail Group (CNRG): David Mills, EVP of Operations; and Phillip Helms, SVP of Supply Chain. CNRG is a multi-format, multi-brand retailer operating 144 hardware stores, home centers and lumberyards throughout 16 states in the U.S. The three talk about inventory management, supply chain issues, discuss pricing and more.
Music Credits: "Let That Sink In" by Lee Rosevere
Come along as NHPA associate editor Lindsey Thompson recaps her visit to the 2022 EISENWAREMESSE International Hardware Fair, held in Cologne, Germany. She shares the trends and hottest products coming out of the show and her experience catching up with several Retailers' Choice Award winners and meeting show director Matthias Becker.
Music Credits: "Let That Sink In" by Lee Rosevere
In this episode of Taking Care of Business, NHPA's communications and content manager Melanie Moul sat down at the True Value Reunion in Denver with Jake Kalnitz, senior vice president of merchandising, inventory and pricing, and Eric Lane, senior vice president of sales, to hear behind-the-scenes details about Reunion and all the biggest takeaways. They share the benefits of a live show, the company's relationship with its vendors and much more.
Music Credits: "Let That Sink In" by Lee Rosevere
In this episode, NHPA staffers Renee Changnon and Melanie Moul have a conversation with Travis Detter, president of Spectrum Paint Company, which he co-founded in 1986. The company has grown to over 600 employees with 92 stores in 10 states (and growing), making it the largest independent paint dealer in the United States. Melanie also has a conversation with Grant Farnsworth of the Farnsworth Group and HIRI. The two chat all about what retailers can expect in the home improvement industry heading into the final quarter of the year.
Music Credits: "Let That Sink In" by Lee Rosevere
In this episode of Taking Care of Business, Dan and Renee have a conversation with Gina Schaefer, founder and CEO of A Few Cool Hardware Stores, a chain of 12 hardware stores in the mid-Atlantic. Gina talks about her memoir, "Recovery Hardware: A Nuts and Bolts Story About Building a Business, Restoring a Community, and Renovating Lives,” her experiences hiring employees who are in recovery from addiction and the rewarding experience of giving second chances. Learn more about the writing experience, her inspiration for the book and how retailers can apply her hiring practices in their own operations. To pre-order the book, which will be available on Sept. 1, visit recoveryhardware.com.
Music Credits:
"Let That Sink In" by Lee Rosevere
On this episode, Dan has a conversation with Michael McLarney, founder and president of Hardlines, Inc. The two talk all about the 26th Annual Hardlines Conference, which will take place in Ontario, Canada, Oct. 18-19. They also talk about the differences and similarities between Canadian and U.S. retailers, what factors are impacting our members north of the border and more.
Music Credits:
"Let That Sink In" by Lee Rosevere
On this episode of the podcast, Dan Tratensek and Scott Wright discuss the 2022 Young Retailer of the Year program and the eight honorees. This program identifies the next generation of aspiring independent home improvement and paint retailers who are 35 years of age or younger throughout the U.S., its territories and Canada. Learn more about each honoree and their operation at YourNHPA.org/yroty.
On this episode of the podcast, Dan has a conversation with Geff Lynch, president of Lancaster, a paint sundry supplier that services more than 10,000 independent paint stores, national and regional paint chains, hardware stores and home centers. The two discuss the importance for retailers to have an online presence. They also talk about the supply chain and the paint industry overall.
Music Credits:
"Let That Sink In" by Lee Rosevere
As Pedrotti Ace Hardware celebrates 100 years in business, owner Gene Pedrotti talks with associate editor Lindsey Thompson about the store's storied history and long-time involvement in the community.
Music Credits:
"Let That Sink In" by Lee Rosevere
In this episode, podcast producer and retail engagement specialist Renee Changnon has a conversation with Walker Tanner of Tanner Paint Co. in Tampa, Florida. The two discuss his business, which has been owned and operated by his family since 1933. Walker also discusses his love of the independent paint industry and his plans to open a second location.
Music Credits:
"Let That Sink In" by Lee Rosevere
In this episode, Dan has a conversation with Todd Gatesy, the general manager of U.S. dealer and retail for PPG’s Architectural Coatings business. They talk about how the past few years have impacted the paint industry, new product lines coming from PPG and the future of the industry as a whole. Dan also chats with Brett Polachek, the national account manager with Sakrete. The company recently launched a partnership program with NHPA called Building a Strong Foundation. The program is intended to assist NHPA in developing young leaders for the independent retail channel.
Music Credits: "Let That Sink In" by Lee Rosevere
Listen to the 2022 NHPA Top Guns Award winners take the stage in a panel discussion at the NHPA All-Industry Conference. Hear their business best practices, their insights into competing as independents and how they are creating operations that attract customers and top talent.
Music Credits:
"Let That Sink In" by Lee Rosevere
In this episode, we welcome back Do it Best President and CEO Dan Starr to the podcast to talk about growth in the industry, the importance of markets combining a virtual and in-person presence and more.
Music Credits:
"Let That Sink In" by Lee Rosevere
On this episode of the podcast, Dan has a conversation with Mark Lipton, a thought leader in the independent paint and hardware retailing channels. As a former independent paint retailer, Lipton shares his thoughts on the industry today. He also talks about his history of writing and creating content through his blog, podcast and vlog, as well as sharing about the consultation services he provides the industry.
Music Credits:
"Let That Sink In" by Lee Rosevere
Are you ready for the National Hardware Show next month? On today's episode, Dan catches up with Beth Casson from NHS to talk about all the exciting things coming to the show in a few weeks in Las Vegas. They also talk about the future of the National Hardware Show and how it continues to evolve.
Music Credits:
"Let That Sink In" by Lee Rosevere
On this week's episode of Taking Care of Business, Dan connects with Nick Talarico, vice president of e-commerce for Do it Best. They discuss how retailers should consider e-commerce as more than just one part of their business and view it as a crucial piece to the success of their operation. They also share ways retailers can let go of the fear of perfection that's holding them back from the online sales space.
Music Credits:
"Let That Sink In" by Lee Rosevere
On this episode, Dan talks to Ryan Staggs from High Cotton Brewing Co. and Orgill president and CEO Boyden Moore about the companies' unique partnership ahead of the wholesaler's 175th anniversary.
In this episode, we welcome back Gary Pittsford of Castle Valuation - a Division of Creative Planning. Dan and Gary discuss what has changed since the start of the pandemic for business owners and how a surge in sales has impacted everything from business valuations to retirement planning and more.
Music Credits:
"Let That Sink In" by Lee Rosevere
In this episode of "Taking Care of Business," Dan catches up with NHPA staffers Renee Changnon and Melanie Moul to find out what's on the horizon for the Member Services and Communications teams at NHPA.
Music Credits:
"Let That Sink In" by Lee Rosevere
To start off the New Year, the focus of the first episode of Taking Care of Business for 2022 is technology. We talk to Grant Morrow and Stephanie Lee who head up Orgill's e-commerce and product data programs to get some insights into how independent retailers are building their omnichannel presence.
Music Credits:
"Let That Sink In" by Lee Rosevere
On today's episode of Taking Care of Business, Dan goes over some of his predictions for the industry in 2022. We look at everything from employees' changing demands to supply chain updates.
Music Credits:
"Let That Sink In" by Lee Rosevere
On this episode, Melanie Moul talks to Sarah Kalloch, executive director of the Good Jobs Institute, to learn more about the strategies companies can implement to become employers of choice in their communities.
In today’s podcast, we are coming to you live (on tape) from the National Hardware Show where we sat down with show director Beth Casson to learn about how this year's show is going and where the industry’s event is headed.
On this installment, we talk to E-comm expert Garrett Schwegler of Lucidworks about how more consumers are embracing contactless commerce and what small to mid-size retailers can do to react to these changing demands.
Music Credits:
"Let That Sink In" by Lee Rosevere
On today's episode we talk with the folks from Live Oak Bank about how they can help small businesses through the SBA process. We also chat with NHPA's Melanie Moul about what's in store for the National Hardware Show and NHPA All-Industry Conference.
Music Credits:
"Let That Sink In" by Lee Rosevere
If you're looking at selling your business, or growing your business, you might want to listen in to this episode as we talk to NHPA's Dave Gowan who tells us all about the recently launched NHPA Retail Marketplace.
Music Credits:
"Let That Sink In" by Lee Rosevere
Today we visit with friend of the show, Bill Brunelle, co-founder of Independent We Stand, who talks about how locally owned businesses are doing across the country and discuss the sixth annual America's Main Streets contest that is getting ready to kick off in September.
Music Credits:
"Let That Sink In" by Lee Rosevere
Today we talk to Mike MacKay, owner of Vassar Building Center in Vassar, Michigan. Together with his wife, Brenda, the MacKay's made the decision to build their dream store right before the pandemic hit. Learn how they worked with their distributor to push through the challenges to unveil an innovative store that doubled the size of their business.
Music Credits:
"Let That Sink In" by Lee Rosevere
In this episode, we circle back with Stacy Mitchell from the Institute for Local Self Reliance to catch up on some of the latest developments in her group's efforts to lobby for pro-small business initiatives.
Music Credits:
"Let That Sink In" by Lee Rosevere
On this episode we talk about all the things that keep you up at night -- the emerging threats that could forever alter your business. Our guest is Scott Reynolds, CEO of American Hardware and Lumber Insurance and he is going to share some tips that just might help you sleep a little better.
Music Credits:
"Let That Sink In" by Lee Rosevere
On this edition of Taking Care of Business we lighten it up a little bit and talk to Rob Stolzer, who recently launched a website (www.misteroswald.com) dedicated to honoring the legacy of the long-running Hardware Retailing comic strip.
Music Credits:
"Let That Sink In" by Lee Rosevere
On this week's episode, we connect back with Grant Farnsworth to get updates on the industry outlook for the last half of the year, discuss how consumers' buying habits are changing and learn a little about how vaccinations are impacting shopping patterns.
Music Credits:
"Let That Sink In" by Lee Rosevere
With the surge in home improvement projects and spending, paint and coatings are center stage on most home owner's to-do lists. On this edition of Taking Care of Business we talk to someone who knows a thing or two about paint, John Vanderpool, True Value's Divisional President of Paint and General Manufacturing. We touch on supply chain, color trends and what it takes to run a profitable paint and sundry operation.
Music Credits:
"Let That Sink In" by Lee Rosevere
Normally around this time of year, we would all be getting ready to head to the National Hardware Show. While we won't be heading to Vegas this May, in this episode we talk with Beth Casson from the National Hardware Show to learn about all the changes at the industry's biggest event and what to expect in October when the show will take place.
Music Credits:
"Let That Sink In" by Lee Rosevere
On this episode of Taking Care of Business we are talking supply chain and ketchup with Dent Johnson, Do it Best's vice president of merchandising. Johnson gives us the low-down on what's caused the kinks in the supply chain, where we are headed and how commodity prices could impact project demand in the coming months.
Music Credits:
"Let That Sink In" by Lee Rosevere
In this episode, Dan talks to Scott Wright, Executive Director of NHPA’s Retail Leadership Institute, and Katie McHone-Jones, NHPA's Event and Retail Support manager, about this year's Young Retailer of the Year honorees. They talk about the impact of the awards, what they represent and what everyone can learn from watching them
Music Credits:
"Let That Sink In" by Lee Rosevere
On this episode of Taking Care of Business we talk Business by the Numbers as we sit down with NHPA's CFO Dave Gowan and discuss the importance of managing your business using Key Performance Indicators. We also talk about how retailers can participate in this year's Cost of Doing Business Study.
Music Credits:
"Let That Sink In" by Lee Rosevere
It's been just over a year since COVID-19 began tearing through our lives. In this episode of Taking Care of Business we talk with Grant Farnsworth of The Farnsworth Group to get a better idea of how consumers' home improvement habits have changed over the past 12 months and what we might expect to change in the months ahead.
Music Credits:
"Let That Sink In" by Lee Rosevere
This week on the Taking Care of Business podcast, we talk once again to our legal expert Mick Terrell to get some insights about what employers need to know about the COVID vaccine and their workforce. Can vaccines be required? Do you have to pay for your employees to get vaccine? Mick will weigh in on all this and more.
Music Credits:
"Let That Sink In" by Lee Rosevere
This week on Taking Care of Business, Dan has a chat with two guests. The first is Dan Harris, owner of Palos Ace Hardware and Lemont Ace Hardware. He is also the current chairman of NHPA. The second guest is Jake Smith, owner of Jared's Ace Hardware who is also the vice chairman of NHPA.
Music Credits:
"Let That Sink In" by Lee Rosevere
"Puzzle Pieces" by Lee Rosevere
In this episode of Taking Care of Business, Dan chats with Jonathan Mize, the CEO and president of Blish-Mize Co., to discuss the distributor's 150th anniversary and how it has adapted to doing business in this new era. We will also talk about the company's upcoming Dealer Market, which is scheduled as an in-person event this March.
Music Credits:
"Let That Sink In" by Lee Rosevere
"Puzzle Pieces" by Lee Rosevere
In 2020, the concept of supporting small businesses took the spotlight. So as we start 2021, we sat down with Stacy Mitchell from the Institute for Local Self Reliance to talk about how we can translate that heightened support for small business into action. We also learn what independent retailers can do to help level the playing field with the big corporate retailers.
Rounding out the year for the Taking Care of Business podcast, we welcome NHPA President and CEO Bob Cutter and LeAnn Day, NHPA's executive director of paint and decorating programs, to talk about the association's expanded membership and what is in store for hardware, paint and decorating retailers in 2021.
In our penultimate episode of 2020, Dan Tratensek sits down with The Farnsworth Group's Jim Robisch to reflect on the unique year that was 2020 and look forward to what 2021 might have in store for the industry.
On today's episode we chat with industry veteran, author, marketer and consultant Sonya Ruff Jarvis. Sonya, shares her unique insights into the importance of addressing diversity and inclusion within your operation and shares some best practices for marketing your small business.
Today, we talk to Darrin Stern from Koelnmesse Inc., which produces the International Hardware Fair and the SPOGA/GAFA lawn and garden show. Both these global events are going full-steam ahead for 2021 and Darrin will share how they plan on doing this safely and why North American attendees and exhibitors should make these shows part of their New Year's plans.
On this edition of Taking Care of Business, we talk to Emily DeMarco from the National Hardware Show. She shares what attendees and exhibitors can expect from this year's virtual event, scheduled for Oct. 12-15. To register or demo the event, head to www.nationalhardwareshow.com.
On this episode, we talk with Marc Hamer, Orgill Inc.’s first-ever Chief Digital and Information Officer to learn about how one of the industry’s oldest wholesalers is fully embracing technology to drive growth and create operational efficiencies.
In the final installment of our series on this year’s Young Retailer of the Year Awards, we talk to Scott Wright, executive director of NRHA’s Retail Leadership Institute, about the impact of the awards, what they represent and what everyone can learn from watching them.
On this episode, we chat with 2020 Young Retailer of the Year honoree Cody Goeppner from Bleyhl Co-Op in Grandview, Washington. We also speak to Teesee Murray from Epicor, one of this year’s program sponsors.
On this episode, we visit with 2020 Young Retailer of the Year honoree Weston Jacobs from Weakley-Watson Hardware in Brownwood, Texas. We also speak to Dave Lewis from IPG, one of this year’s program sponsors.
This week we sit down with Do it Best President and CEO Dan Starr to learn about how business is shaping up for the co-op, the latest on its recent announcement about working with the Nation's Best retail group and discuss the concept of "disruption" in the industry.
On today's episode, we visit with 2020 Young Retailer of the Year honoree Sam Olson from Buffalo Hardware in Buffalo, South Dakota. Sam shares his thoughts on his journey in the industry and the role independent business owners can play to elevate their communities. We also speak to Mike Nelson from MiTek, one of this year's program sponsors.
In this episode, we learn why veteran industry analyst Fred Miller, president of Consumer Specialists, says there "has never been a single force that has so significantly shaped the home improvement market" as much as COVID-19. Listen in to what Miller learned from his new consumer research into how COVID will shape homeowner behavior for years to come.
In our next visit with a Young Retailer of the Year award winner, we talk to Ryan Buck of Buck's Home Building Centre and New Germany Home Hardware. We also chat with Bill Sokol from Pony Jorgensen about the company's commitment to the independent channel.
Today we are talking to the National Hardware Show's Rich Russo who is going to tell us about what went into the decision to cancel this year's live show and what his team has planned for the virtual event.
On this episode we talk to Lynzi Radermacher of Ag Partners Town & Country in Minnesota. Lynzi shares her interesting path to joining the hardware retailing industry and how it has helped her grow the business. We also hear from Gary DuBoff, president and CEO of Arrow Fastener about why supporting the industry's young leaders is so important to Arrow.
On the next installment of our Young Retailer of the Year interviews we connect with Katie DeMaris from DeMaris Hardware in Iowa. We learn how Katie and her husband took the plunge into hardware retailing and quickly became fixtures in their local community. We also hear from Fluidmaster's Greg Galen on why sponsoring the Young Retailer of the Year program is so important to their business.
In this week's podcast we talk to our first 2020 Young Retailer of the Year honoree, Matthew Holmes from Holmes Building Materials in Baton Rouge, LA. Holmes gives us insights into his transition from working in the contractor trades to leading this family business. We also talk to Glen Gevaart from Midwest Fastener about how his company proudly supports the Young Retailer of the Year Awards and the independent channel.
This week, we take a look at the importance of diversity and inclusion within the home improvement industry with our guest Antoine Hinton who is the chairperson of True Value's Diversity and Inclusion Council. We discuss some of the ways companies can help promote more inclusive and diverse teams and the value that brings to the industry as a whole.
While we have all learned a lot living through this pandemic some companies in the industry have been around to see other major events that have rattled the nation. This week, we talk with Jonathan Mize, CEO and president of Kansas-based distributor Blish-Mize. Next year, Blish-Mize will turn 150 years old and Jonathan shares some insights into how the company and its customers are making it through this pandemic and where he sees the industry heading post-COVID-19.
On this episode we talk with Scott Wright, who head's up NRHA's Retail Leadership Institute. Scott shares how NRHA continues to help industry leaders hone their skills and stay connected during the pandemic. Scott also gives us a sneak peek into this year's Young Retailer of the Year award winners.
There's no doubt that COVID-19 has presented small businesses with their share of incredible challenges. In this week's episode we talk to Bill Brunelle from Independent We Stand (www.independentwestand.org) who shares stories about how small businesses are coping with the pandemic. He also provides insights into how we can all band together to support small business moving forward.
This week we check back in with long-time industry vet Jim Robisch from The Farnsworth Group to get his insights into the lessons we are all learning from operating a business during the time of COVID-19 and find out what he thinks might lie ahead for the home improvement industry.
In this episode, we talk with Melanie Moul, Hardware Retailing's managing editor. She shares insights into what Hardware Retailing's editors are hearing from the field, talks about what readers can expect in upcoming issues and discusses how her team continues to explore new ways to communicate with retailers during the pandemic.
In this episode of Taking Care of Business, the Pep Talk edition, we look at some recent research from NRHA that shows exactly how independent retailers are being impacted by the pandemic. We also hear from Grant Farnsworth with the latest research from The Farnsworth Group on how DIYers and contractors are behaving nearly three months into COVID-19. He also gives a sneak peek at The Farnsworth Group's upcoming free webinar with Kermit Baker from the Harvard University Joint Center. Register for the webinar by going to https://farnsworth.lpages.co/covid19-and-the-pros-response-webinar/.
We've been getting a lot of questions from retailers about what they can, can't, should or shouldn't do when dealing with certain issues in the workplace that are related to COVID-19. So this episode's guest is Mick Terrell, a partner with Taft Law (taftlaw.com), who specializes in labor and employment issues. Mick will help us sort through some of the delicate legal concerns retailers are dealing with today and pass along some sound advice about how to protect your employees and your business.
On this episode we talk with retailer and leadership expert Dr. Rob Mathews, who passes along some tips on how to lead during times of crisis. Rob also shares real-world stories from home improvement retailers who are finding new ways to inspire, motivate and reward their teams during these challenging times.
In this episode we talk to John Sieggreen, president of Central Network Retail Group (CNRG) and executive vice president of retail at Orgill, Inc. John talks to us about how the 100+ CNRG stores across the country have reacted to the COVID-19 outbreak and what they have learned during this time that can make them more effective retailers moving forward.
With so much focus on the health of your employees and customers, we are going to focus a little bit of time on the financial health of your business. Gary Pittsford from Castle Wealth Advisors shares his thoughts on what areas of your business you should be keeping a close eye on right now and also touches on timely topics such as PPP funds, how you can use them to your advantage and whether you might face the prospect of having to repay them.
If you ever wonder who's answering your calls or emails when you reach out to NRHA, you'll wonder no more after this episode where we chat with Katie McHone-Jones, who manages NRHA events and member services. We will talk about what Katie and her team are hearing from retailers during this crisis and how that feedback has led to the creation of several NRHA resources.
On this Pep Talk episode of Taking Care of Business we talk to Pat Sheehan from Simple Green who shares some important information consumers and retailers really need to know about best practices for cleaning and disinfecting during COVID-19. We also have a return visit from Grant Farnsworth (www.thefarnsworthgroup.com) who will update us on how consumer shopping habits are changing under stay-at-home orders.
When the team at Heisler's Hardware in Spearfish, South Dakota, heard that their community food bank needed some help to keep up with the increased demand, they didn't waste any time developing a plan. In this episode, we talk with Pam Heisler and Kelsee Colgrove to learn the very special story behind how they stepped up and worked with other local business leaders to provide much needed assistance to their neighbors in need.
On this installment of the Pep Talk podcast, we welcome Andy DeVries, president of Midwest Fastener Corp. to the show. Andy shares his unique insights into how manufacturers are responding to COVID-19 challenges and talks to us about how this first link in the supply chain is handling fallout from the pandemic.
This week on the Pep Talk edition of the Taking Care of Business podcast, we talk to PRO Group President and CEO Steve Synnott, who tells us how the company is adapting to meet the changing realities brought about by the COVID-19 outbreak. We also check back in with Grant Farnsworth from The Farnsworth Group who shares some eye-opening results emerging from their COVID-19 Impact Tracker study.
In this Pep Talk episode of Taking Care of Business, we hear from Do it Best’s Rich Lynch about everything the distributor is doing to help its members get through the COVID-19 crisis. We also share some uplifting stories from the field about how retailers are rising to the occasion to help their communities.
In this Pep Talk edition of the Taking Care of Business podcast we have two special guests. True Value President and CEO John Hartmann shares how the company is stepping up to meet retailers' needs during the pandemic, including quickly transitioning their manufacturing facility to ramp up production of vital products. We also visit with Grant Farnsworth of the The Farnsworth Group, which together with the Home Improvement Research Institute is launching a new Covid-19 Impact Tracker study that anyone in the channel can access by visiting www.thefarnsworthgroup.com/covid or www.hiri.org.
In this week's Pep Talk edition of Taking Care of Business we will provide you with some updates from the field on what we are seeing with Covid-19, provide some resources for government assistance to small businesses and we will talk with Boyden Moore, president and CEO of Orgill, Inc. about how the distributor is responding to the challenges.
In this episode of Taking Care of Business we kick off our special Pep Talk series where we will be sharing weekly updates, motivational messages, best practices and expert opinions relating to the current COVID -19 crisis. Make sure to subscribe to this podcast to stay up to date on any developments as they happen.
Rich Russo, Industry Vice President of the National Hardware Show, joins Dan this week in this episode of "Taking Care of Business." They discuss the importance of meeting face-to-face with other industry professionals and why you should participate in the 75th annual National Hardware Show.
In the latest episode of "Taking Care of Business," Gary Pittsford from Castle Wealth Advisors is back for round two. Dan and Gary discuss the importance of succession planning and what to keep in mind when considering the future of your business.
Happy New Year to our listeners! Dan kicks off 2020 by chatting with John Venhuizen, President and CEO of Ace Hardware Corporation.
This week Dan is joined by Matt Woods, a multi-store retailer from Cincinnati, OH. Matt has focused heavily on integrating technology into his operations. Listen to this episode to hear more about Matt's vision of the future.
This week, Dan is joined by Bill Brunelle of Independent We Stand. They talk about everything from Amazon to how consumer attitudes towards shopping local has changed. Learn more at https://www.independentwestand.org/.
This week, Dan has a chat with Jeff Cardwell of Cardwell Do-it Best Home Center. Jeff is involved with many volunteering programs and is a strong believer in the concept of servant leadership. Hear about Jeff's efforts in this episode and learn more about The Fuller Center by visiting https://fullercenter.org/.
Jim Robisch makes his second appearance on this episode of Taking Care of Business. Jim and Dan talk about retailers who emphasize good business practices, the future of retailing and more!
Tune in this episode to hear Dan speak with Kevin Hohman, who is returning to the North American Retail Hardware Association. They chat about Kevin's insights into other aspects of the retail industry that he gained during his time away.
In this episode, Dan chats with Dan Starr, President and CEO of Do it Best. They talk about some of the current challenges independent retailers face, such as weather, the economy and changes in distribution.
This week, Dan speaks with NRHA's Vice President of Finance and Business Services, Dave Gowan. Join Dan and Dave as they talk about NRHA's long-running Cost of Doing Business Study. This resource allows retailers to compare their operations to average and high-profit operations in the home improvement industry. To learn more about the Cost of Doing Business Study, contact Dave Gowan at dgowan@nrha.org or visit http://nrha.org/codb.
On this episode of “Taking Care of Business,” Dan is joined by True Value president and CEO John Hartmann. They discuss how the company is looking to the future and finding new ways to empower its retailers. Hartmann talks about how True Value is bringing new marketing, sales and operational possibilities to the retailers it serves.
Welcome to this week's episode of Taking Care of Business with Dan Tratensek! In this episode, Dan speaks with Gary Pittsford, president and CEO of Castle Wealth Advisors. Dan and Gary speak about various topics ranging from helping business owners understand the value of their business, considering the many aspects of business succession planning, and everything in between!
Music is provided by Lee Rosevere.
Welcome to the inaugural episode of "Taking Care of Business" with Dan Tratensek! In this episode, Dan speaks with Jim Robisch, a senior partner at the The Farnsworth Group. They discuss common growth opportunities in a retail business, how e-commerce affects consumer engagement, upcoming projects at The Farnsworth Group and much more! Take a listen and subscribe today.
Dan Tratensek introduces his brand new podcast, Taking Care of Business. Officially Launching on April 8, 2019, Dan's first guest is Jim Robisch from The Farnsworth Group. Listen to this introduction for a teaser of the first episode!