This is a podcast geared for HVAC business owners, service managers, sales managers and lead technicians and installers. It is hosted by Huff who has been in the hvac business for 30 years which includes years as a dealer service manager with the last 14 years providing technical support & training to dealers as a distributor & factory support service manager.
Huff interviews Jim Hanley on what Commercial Assisted Start Ups consists of and why they are beneficial for our dealers.
Huff gives 3 simple ways to make best use of their time with technical support as well as a few limitations that service managers and techs should understand when calling tech support.
This is part one from a recorded web cast with the talented Kimberli Tucker as she presents the training session "Improving the Customer Experience".
This is part one from a recorded web cast with the talented Kimberli Tucker as she presents the training session "Improving the Customer Experience".